INSTALLATION AND USER MANUAL
Contents
1. Q How many records are stored in SafeDial Toolbox under the HISTORY window A You can scroll down through the records in the HISTORY screen which stores the last 1000 events The oldest records are dropped off this summary It is recommended that the customer creates his own database as a permanent record Q Why does Power Supply Battery and Dialler Interface show FAILED in SafeDial Toolbox when they are first powered up A It is normal for a SDW unit to indicate a FAILED condition for Power Supply Battery and Dialler Interface when first powered up as this information is NOT available until the unit is ONLINE and fully operational Q Under what conditions can a unit be ported from one bureau to another A Globe requires a Porting Authority form to be signed before a unit can be ported from one Bureau to another This is to protect the Bureau who sold the unit The exception to this is when a customer has cancelled a service on the incumbent Bureau in which case in can be ported upon proof of cancelation Q What does Engineering Reset mean A An Engineering Reset is reported whenever a unit is powered off and on again When an Engineering Reset occurs the device is given its encryption code by the server Page 30 SafeDial Wireless SDW 100 3G Q Why are the Contact ID messages in SafeDial Toolbox shaded Green A Contact ID messages shaded in green indicate that messages are being processed but not yet completed delivere2. ai SafeDial wireless INSTALLATION AND USER MANUAL SafeDial Wireless SDW 100 3G WV ey mm eyntesals Contents Introduction 3 Features of the SafeDial Wireless SDW 100 3G 4 How to Activate the SDW 100 3G 5 Installation and Commissioning Procedure 5 Connecting the Alarm Panel 6 Alarm Panel Programming T Choosing GPRS or PSTN Primary Reporting T Defaulting the SDW 100 3G T 8 8 9 Input and Output Battery Charging Wiring Diagram SDW 100 3G Powered by Independent Power Supply SDI 10 powered by Alarm Panel Wiring Diagram SDI 10 and SDW 100 3G Powered by Alarm Panel 9 LED Status Indicators SDW 100 3G 10 LED Status Indicators SDI 10 11 General Operation 12 Product Trouble Shooting 13 Final Commissioning Checklist 14 Contact ID Reporting Codes 15 Transmission Delay Times 15 Specifications SDW 100 3G 16 Specifications SDI 10 16 SafeDial Toolbox 17 Settings and PING Icons 18 Main Activity Screen 19 Main Activity Screen Smartphone 20 Information Page 21 Input Output Page 22 History Page 23 Pocket Secure 24 Providing Pocket Secure to You End Users 20 Creating a User 26 Installing the App 21 Controlling Additional Alarms from One App 21 Using the App 28 SafeDial Toolbox amp Pocket Secure FAQs 29 SafeDial Tootbox Error Messages 32 Warning 34 Liability 34 Notes 34 Page 2 SafeDial Wireless SDW 100 3G Introduction SafeDial Wireless Units SafeDial Wireless SDW 100 3G is a MultiPath GSM G
3. Name Grant Last Name Riddell Email grantr35 Mobile Phone Number 042 Password Leave this field blank if you do not wish Confirm Password End User X Serial Name 1 0 Any Aree I bair Anien DOME a Output 1 R e Only a Bureau Administrator the user that signed up is able to create manage Pocket Secure users e Be sure that all information is correct incorrect data can cause malfunction e Remember that a password must be 8 or more characters long with one digit and one uppercase character Page 26 SafeDial Wireless SDW 100 3G Installing the App iPhone Open App Store Search for Pocket Secure and then press Install Open Settings Select Pocket Secure then enter the email and password of the user you created in step 2 Open Pocket Secure from your home screen Android Open Play Store Search for Pocket Secure and b then press Install Open Pocket Secure from your home screen Then enter the email and password of the user you created in step 2 You can set up access to another Device perhaps your Holiday house or Office To do this follow these steps 1 Go back and login to SafeDial Toolbox Choose users 2 Find the User you created before and click on edit The followina screen will aopear with all the information populated 3 Select and click Add Device 4 A new table will appear Insert Serial numb
4. alarm panel and the SDI 10 module Ring amp Tip as input and R1 amp T1 as the return line Always connect the telephone communicator in Mode 3 5DI 10 PANEL DALLER INTERFACE CONNECTIONS The SDI 10 Panel Dialler port is an RJ 11 connector which terminates directly into the alarm panel s dialler port The connections and pin outs of this connector are as follows PINOUT DESCRIPTION COLOUR PIN Ad TETPWRE n BLACK PIN2 RING 48V INPUT UNE RED PNS I TIP OV INPUT UNE GREEN PIN 4 R 1 RING WIRE YELLOW SDI 10 PSTN INTERFACE CONNECTIONS The 5D1 10 PSTN port is an RJ 12 connector which terminates directing to the Public Switched Telephone Network PSTN This is typically wired in Mode 3 configuration which simply disconnects the normal line and gives priority to the alarm event The typical connections and pin outs of this connector are as follows PIN OUT DESCRIPTION COLOUR PINI OPEN o _PIN2 MODE3 BLACK PINS DAUER d RED PING DIALER GREEN PINS MODE3 YELLOW PIN 6 OPEN A three wire connection is required between the alarm panel and the SDI 10 module as shown below The wire connected to the clock or data signal of the alarm panel is used as a watchdog feature to ensure the panel is still alive This feature should not be used with Tecom and Concept Panels A four wire connection is required between the SDI 10 and the SDW 100 3G The data on this connection is encrypted
5. and supervised SDW 100 AND SDI 10 INTERFACE CONNECTIONS There are four 4 wire connections between the SDW 100 and 5DI 10 These are as follows SDW 100 SDI 10 COLOUR A A Fee a OL eee eee ee eee WHITE on 2 ane HIN RED aoo 12V GND BLACK Page 6 SafeDial Wireless SDW 100 3G Alarm Panel Programming e The alarm panel must be programmed for tone dialling e The alarm panel must be programmed with the 1345 number your company provided on the safeDial Wireless registration form e The alarm panel must report in Contact ID format e Panel must be programmed with a Hard ID e The unit comes pre programmed as PSTN primary and GSM GPRS back up e To set GSM GPRS as the primary path and PSTN as the back up the primary service jumper must be inserted into the SDI 10 e To set PSTN as the primary path and GSM GPRS as the back up the jumper must be removed from the SDI 10 e f PSTN is used as the primary path you must test the following o Trigger the tamper input on the SDW 100 3G unit Verify with the monitoring centre that a tamper was received with the correct Customer ID account number NOTE GPRS GSM communications MUST be established in the first instance prior to making PSTN the primary communications path Defaulting the SDW 100 3G e Apply Battery or DC power for less than two 2 seconds remove power and then apply power again e LEDS will all flash together for four 4 second
6. monitoring is not disabled the panel will randomly report Telco Line Faults or Telco 1 Faults Communications Failure e GPRS GSM Primary and NO PSTN Backup In the event of a SafeDial Wireless product being off line such as the SDW 100 3G not having GPRS connectivity as indicated by the GPRS LEN being off the SDI 10 will not generate a voltage or dial tone to the panel This is a safeguard to make sure the panel does not dial the SDW 100 3G when it is unable to send the message Such an event will be detected by the alarm panel and a fault condition will be displayed on the panel e GPRS GSM Primary and PSTN Backup In this scenario if GPRS GSM connectivity failed the alarm messages will be communicated back to the CMS via the PSTN network Page 12 SafeDial Wireless SDW 100 3G Product Trouble Shooting Serial LED not flashing Indicates problem with serial connection from the SDW 100 3G to the SDI 10 Check BOTH jumpers are fitted on pins 13 amp 14 and pins 15 amp 16 of JP2 in SDW 100 3G for operation with SDI 10 Check SDW 100 3G and SDI 10 comms wires blue wire to A white wire to B Battery LED steady on Indicates a low voltage on the battery Check battery voltage and replace if necessary On line LED Off Check unit has been activated Check the signal strength LED Check GSM LED status for network availability Signal Strength LED Low Reposition unit and power
7. up again to recheck Install High Gain Antenna NOTE The SDW 100 3G unit may not operate reliably with a low signal Signal Strength LED s all off Check antenna and antenna connection e No network coverage in area o Reposition unit and power up again NOTE The SDW 100 3G unit may not operate reliably with a low signal Page 13 SafeDial Wireless SDW 100 3G Final Commissioning Check List Heart Beat LED Blinking On line LED Steady On Never leave site without achieving a steady On line LED signal Strength LED is M medium or H high Battery Low B low LED is Off Power LED is steady On Tamper switch installed and connected Line Monitoring disabled Test SDW 100 3G alarm panel communication via GPRS GSM GPRS GSM communications MUST be established prior to PSTN communications Disconnect PSTN Generate an event from the alarm panel Verify with the Control Monitoring Room that you have the correct Customer ID account and the event is received via GPRS GSM NOTE This will appear at the PSTN receivers and be exactly the same as a PSTN communications alarm Test alarm panel communication via PSTN Generate an event from the alarm panel Verify with the Control Monitoring Room that you have the correct Customer ID account and the event is received via PSTN ENSURE THE FOLLOWING CONTACT ID REPORTING CODES LIST IS SENT TO YOUR CMS TOGETHER WITH YOUR ZO
8. zone In the case of the diagram zone 4 has been chosen 2 Pocket secure pulses output 1 on the SDW unit so wire output 1 to the previously programmed zone Output 1 is normally open switching to negative 3 Make sure there is a common negative between the Alarm panel and the SDW unit Connection Diagram for Pocket Secure ETHERHET IF IPOL IP wag uesH 7 OUTPUTS Ea W W oO Permaconn Outstation 1 GND 2 3 GND 4 INPUTS Alarm Panel g gt _ _ e A B AUX 12V B E Q a l l 18 22V 12V AC DC Page 25 SafeDial Wireless SDW 100 3G Creating a User 1 Login to SafeDial Toolbox using your existing Login Requirements information Input Output History Product SDW 100 V2 SDI 10 Contact ID Stream lj i Power Supply OK 3 Enter the details of the user you wish to set up for access to Arm amp Disarm the alarm Note The email address you use cannot be the same as an email address already in use as a login to SafeDial Toolbox Enter a password and re enter to confirm select End User from the Drop Down box A entry table will appear select serial No Name Any Area Output 1 Then Click Update User PLEASE NOTE uw SafeDial fOr globetelecom com au 4 Signin Cancel 2 Enter the Serial number of the unit you wish to access and Ping the unit Then click on Users meme mak ee nanan aaa First
9. 87 DB Partition 39 Zone 954 11 18 32 Wed 1 May 2013 f Account 4340 Tamper Switch OK Restore No activity on Panel keypad S Partition 39 Zone 956 11 16 58 Wed 1 May 2013 Account 4340 Restore Engineering Reset Partition 39 Zone 953 Page 19 SafeDial Wireless SDW 100 3G Main Activity Screen Smartphone NOTE On a Smartphone where the screen size is somewhat smaller you need to swipe left to view the Contact ID messages SWIPE SCREEN TO LEFT Settings Ping Utils Activate 9999 37802 Req 14 46 22 Mon 11 Feb 2013 Account 9999 Close O C by user Partition 01 User 031 Ping 14 45 53 Mon 11 Feb 2013 Account 9999 Open O C by user Partition 01 User 031 10 56 20 Mon 11 Feb 2013 Account 9999 Close O C by user Partition 01 User 031 10 55 52 Mon 11 Feb 2013 Account 9999 Open O C by user Partition 01 User 031 Page 20 SafeDial Wireless SDW 100 3G Information Page INFORMATION The information TAB is the page where all product TAB information such as hardware and software revisions are displayed Gb Gp Azota 4340 stale 3 806 Ping Requirements Information Input Output Primary Path SIM Poll State Bureau Central Station Ph Poll Plan Globe A only GSM only Adacs Systems 1345 0933 Securenet G2 4h Page 21 SafeDial Wireless SDW 100 3G Input Output Page INPUT OUTUT The Input Ou
10. GPRS ARS EgggE o00000 D lt o tf o o o a E e Alarm Panel Page 9 SafeDial Wireless SDW 100 3G LED Status Indicators SDW 100 3G EE p RX TX SIM1 SIM 2 sesese Battery A B AUX 12V saad F Ta Normal Operation 3 wag HesH 7 2 OuTPUTS Tamper 1 GND 2 3 GND 4 STATUS DESCRIPTION Steady On Indicates battery or 12 Volt Steady On Not activated or network is not available Flash twice Indicates connectivity y the GSM network Flashes twice every six 6 seconds approximately Blinking Sete for GPRS ste continuously Flashing once Connected to GSM Network Notused Steady On Indicates low battery voltage or no battery connected Steady On indicates Low signal strength M medium steady On indicates Medium signal strength i Steady On indicates High signal strength SS Blinking Indicates connectivity between the SDW 100 3G and the SDI 10 a On Correct normal operation No connection to network When the CPU has completed a power up test and is working properly Page 10 SafeDial Wireless SDW 100 3G LED Status Indicators SDI 10 SDI 10 Heart Beat LINK Normal Operations Remove jumper to make PSTH primary PSTHl PSTN __ PANEL DIALER PANEL ei OFF HOOK Panel Comms GPRS SVS DESCRIPTION Blinking When the CPU has completed a power up test and is working properly Blinking Indicates connectivity between the SDW 100 3G and the SDI 10 Indicates a fa
11. NE LISTING Page 14 SafeDial Wireless SDW 100 3G SafeDial Wireless SWD 100 SafeDial ZONE CATEGORY Aha PARTITION DESCRIPTION Unique 300 39 956 Panel Faulty No activity detected from alarm panel indicating possible problem with panel 302 951 Battery Low Battery voltage is low or absent 3413 39 953 954 Engineering Reset changed encryption key to prevent duplication of a unit No action required 5 337 DC Loss 13 8V DC voltage low or absent 338 Battery Fail Battery voltage is low or absent 350 39 953 Fail To Communicate SDI 10 experienced trouble sending signals do not expect restore 351 954 956 Phone Line Fail No voltage Dialer Interface Lead Fail Issue with dialer lead between SDI 10 955 956 unit and the alarm panel 4 Wire Serial Interface Fail Issue with SDI 10 unit serial connection to 970 SDW 100 3G outstation is offline 983 Tamper SDI 10 box tamper 981 Auxiliary 1 Auxiliary input on SDW 100 3G unit 982 Auxiliary 2 Auxiliary input on SDW 100 3G unit 983 Auxiliary 3 Auxiliary input on SDW 100 3G unit 984 Auxiliary 4 Auxiliary input on SDW 100 3G unit Transmission Delay Times Tamper input status message are transmitted immediately Message originating from the panel are forwarded immediately Alarm panel interface fail sent if not restored within 90 seconds SafeDial Wireless SDW 100 3G Specifications SDW 100 3G
12. PRS PSTN wireless device that can be used as a backup to a security PSTN service or as a primary wireless device in the event that there is no PSTN service em e available All alarm events and system alerts are delivered in Contact ID directly to your Central Monitoring Stations PSTN receivers via your SafeDial 1345 service There are no extra monitoring costs and no extra equipment required at your control room and with 4 hour polling amp system integrity monitoring you will always know your alarm system s status SafeDial Toolbox Accompanying SafeDial Wireless is a handy application called SafeDial Toolbox a WEB based activation installation and diagnostic tool for installers With remote access via a PC tablet or smartphone Installers can quickly commission test and interrogate their SafeDial Wireless device and even read or set the four 4 inputs and three 3 outputs provided on the unit no guess work leave the site knowing the SafeDial installation is complete and fully functional tOO IDOX Your Remote Technician This handbook details the operation connection and functionality of both the SafeDial Wireless device and the SafeDial Toolbox application Pocket Secure gt ARM Pocket Secure iPhone amp Android is able to remotely gt DISARM arm amp disarm any alarm system Pocket Secure is a s smartphone app which connects to the SafeDial Wireless servers via the internet Once
13. Size 142 x 100 mm Weight 0 25 Kg Antenna Dual Band 2G 3G amp NEXT G Modem Siemens Power 14 5V DC Plug pack must have approval Power Consumption Standby 0 05A Transmitting 0 60 A Power Reporting Powered from 14 5V plug pack supplied DC Loss reported lt 11 8V DC OK reported gt 12 8V Battery Low Fail DCV lt 11 6v Report delay 10 minute Restore DCV gt 12 5v Immediate Powered From Alarm Panel DC Loss reported lt 10V DC OK reported gt 11V Backup Battery 12V 1 2AH sealed lead acid battery Powers unit for about 30 hours Auxiliary Input TT tamper input 24Hr Zones State change detected every second Serial Interface Consult the relevant serial interface specifications Specifications SDI 10 Size 70x50 x 20 mm Power 14 4V DC Power Consumption standby 0 23A Dialler Interface Accepts Contact ID Ademco 685 Telephone Lead Fail DCV lt 4V for more than 18seconds Restore DCV gt 5V for more than 8 seconds Interface Lead Dialler Fail DCV lt 4V for more than 18seconds Restore DCV gt 5V for more than 8 seconds Response Dialler Interface lt 10 sec typical seizing line to receiving ACK lt 50 sec absolute maximum Serial Interface lt 2 sec typical dispatch to receiving ACK lt 50 sec absolute maximum Page 16 SafeDial Wireless SDW 100 3G SafeDial Toolbox Introduction SafeDial Toolbox is a secure web based platform designed for use by Bureaus and Installers All users can interrogate thei
14. a connection is established the last 100 events are scanned and the 7 State of the alarm is determined and presented to the LOCK et RA user ecure To toggle the state of the alarm the app presents an interface to pulse output 1 on the SafeDial Wireless unit in the field This then forces the app to wait until the next open close event is sent and updates the app with the new state Suitat Page 3 SafeDial Wireless SDW 100 3G Features of SafeDial Wireless SDW 100 3G Features of Globes SafeDial Wireless device include e MultiPath GSM GPRS and PSTN Telstra SIM enabled e PSTN line failure detection seamless changeover to GSM GPRS e Four 4 hour integrity polling Providing an Always ON health check at a very low cost e Simplicity simple installation with supplied antennae power supply and software tools e Low purchase price with fixed monthly cost No additional call charges e No GPRS receiver equipment required at the CMS No extra monitoring fees as all events are reported to standard PSTN receivers even a poll fail message e All alarm events and health check exceptions are transmitted in Contact ID e Continuous online health checks and reporting of alarm panel including watchdog reset timer phone line and dialler interface leads e PSTN typically used a primary path therefore rebates are maintained Client provided with the highest level of security e SafeDial 1345 enabled providing total p
15. d Q Why can t I re activate a SafeDial Wireless unit to another 1345 number Control Room A This is a security feature built into the product to ensure that another Bureau cannot reprogram your unit without your our consent Should you ever need to re activate a unit onto another 1345 number please call Globe and we can do this for you as an Administrator Q How do know if the messages are being generated by the Alarm Panel or the SafeDial Wireless unit A As per the example below the message being generated comes from Zone 066 Messages being generated by the SafeDial Wireless unit will be coming from Zone 9xx Account Serial Ping Requirements Information Input Output History Product SDW 300 3G SDI 10 Contact ID Stream 18 55 5 Wed 6 Nov 2U135 A 2 Power Supply OK Event ROM chESESIBSS Partition 00 Zone Battery Status f s i 18 35 34 Wed 6 Nov 2013 Account 0622 Dialer Interface OK glace vi 18 35 32 Wed 6 Nov 2013 Account 0622 Phone Interface OK Event a Partition Zone 18 35 29 Wed 6 Nov 2013 Account Event Partition 00 Signal Strength 75 DB 18 35 26 Wed 6 Nov 2013 Account Number 0622 Account Event Tamper Switch OK Partition 00 e 18 35 23 Wed 6 Nov 2013 Account 0622 Partition 00 18 35 20 Wed 6 Nov 2013 Page 31 SafeDial Wireless SDW 100 3G SafeDial Toolbox amp Pocket Secure FAQs GSM Ph
16. e product has been assigned too e Notes Notes such as Customer Details can be entered in the text box above for future reference This will be invaluable information particular if you install numerous units e Reset Records time and date of any unit RESET e Toggle Toggle relates to the activity of all Input and Output events e PSTN PSTN displays any PSTN changeover activity cD ow Account Serial Ping Requirements Information Input Output History Type a note and press Enter Assign M Pulse output 1 Open output 3 Note m Close output 2 7 Open output 1 Reset v 18 31 Open output 2 Toggle m 12 4 2013 Pstn m 09 53 57 Assigned to Globe House Account om Page 23 SafeDial Wireless SDW 100 3G Pocket Secure Introduction Pocket Secure Pocket Secure is a smartphone app which connects to the SafeDial Wireless servers via the internet Once a connection is established the last 100 events are scanned and the state of the alarm is determined and presented to the user To toggle the state of the alarm the app presents an interface to pulse output 1 on the SafeDial Wireless unit in the field This then forces the app to wait until the next open close event is sent and updates the app with the new state Page 24 SafeDial Wireless SDW 100 3G Providing Pocket Secure to Your End Users Wiring to the panel 1 Program a zone on the alarm panel to be a key switch
17. er of the new Device Name it In this case Office 9 Click on Update User GD GD o First Name Grant Last Name Riddell Email grantr35 bigpond com Mobile Phone Number 0428325878 Password Leave this field blank if you do not wishfe Confirm Password Page 27 SafeDial Wireless SDW 100 3G Using the App When you login to the App as this user you will have a choice from a dropdown menu at the top of the App In this example have a choice of Home or Office Once logged into the App you will now have a choice of Home or Office and the App will display the state the Alarm is in Green Lock indicates Alarm is Off and can be Armed by clicking on the red Arm button The App will then display this grey lock with a spinning key hole indicating that the System is being configured The App then shows the alarm has been Armed and the lock is in Red with the Disarm button in Green Then if you choose Home from the drop down menu It will show the alarm at Home Is in a Disarmed state Page 28 SafeDial Wireless SDW 100 3G SafeDial Toolbox amp Pocket Secure FAQs Q Can you remotely reconfigure Interface ports PSTN amp Panel A No this is a physical connection and can only be disabled by physical disconnection Q Can you change a customer account code A The customer cannot change the CMS Account Code it must be done by Gl
18. ge in SafeDial Toolbox stating a Will be sent to your mobile when the customer tries to ACTIVATE his unit A This means that the registration process was not completed correctly Please check that the registration was done correctly and then REACTIVATE the unit in SafeDial Toolbox as an Administrator to see if this fixed the problem Page 29 SafeDial Wireless SDW 100 3G Q What do check if SafeDial Toolbox reports there is NO INTERFACE even though have connected it A The things to check are as follows e Firstly check that the following 3 wires are connected correctly between the SDW 100 and the SDI 10 o A is connected A o Bis connected to B o Ground is connected to Ground NOTE The 13 8V lead on this 4 way connector is typically not used as the SDI 10 gets its power from the alarm panel e You can also check connection integrity between these connections using a multimeter o Between A and Ground should be approximately 12V o Between B and Ground should be approximately 3V e Next ensure the two connector jumpers are fitted on the main SDW 100 unit These are used to short PIN 13 to PIN 14 and PIN 15 to PIN 16 Q How many records are stored in SafeDial Toolbox under the ACTIVATE window A You can scroll down through the records in the ACTIVATE screen which stores the last 100 events The oldest records are dropped off this summary It is recommended that the customer creates his own database as a permanent record
19. hat there is no PSTN connected to the SDI 10 Telco Line Fail or Telco 1 Fail It is standard practice to turn line monitoring off when using GPRS GSM units because GPRS GSM units will momentary drop the PSTN line as they scan channels and change cells In some panels line voltage monitoring is set with very tight tolerances resulting in the voltage threshold not being met occasionally Therefore it is important that you disable PSTN line monitoring in the alarm panel which will inhibit this If line monitoring is not disabled the panel will randomly report Telco Line Faults or Telco 1 Faults Page 33 SafeDial Wireless SDW 100 3G Warning e INSTALLATION MUST BE CARRIED OUT BY SERVICE PERSONNEL ONLY e CAUTION RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE DISPOSE OF USED BATTERIES CORRECTLY e For correct operation the unit must be powered with an approved power supply and a 12V 1 3AH sealed lead acid battery e The unit must only be operated with the supplied antenna Install the SDW 100 in a location that no person s is closer than 200 mm to the antenna at all times e Australian Standard AS2201 requires regular service by qualified and licensed technicians and regular testing e The unit must be installed in accordance with this manual and AS2201 1 for proper operation Liability While every effort has been taken to ensure the accuracy of this document Globe Telecom assumes no responsibility
20. in newer versions of SDI 10 s Bosch 16 and 880 s Half dials and stops due to phone number being put in as a 0 rather than a 10 0 is identified as a stop command Configured for Pulse dialling not Tone dialling DL250 and DL300 Must put a 15 in front of the number to Tone dial if not it will Pulse Dial DSC15 Need to activate Dumb Dial A good way of checking if the SafeDial Wireless interface is working correctly is to e Plug inthe SDI 10 4 pin Panel Dialler to Alarm Panel interface lead supplied e Remove the cover from the Telephone Socket end of the lead e Short out Pins 1 amp 2 and separately short out Pins 5 amp 6 Page 32 SafeDial Wireless SDW 100 3G Shorting Pins Interface Lead Supplied Pin 1 to Pin2 amp Pin 5 to Pin 6 If the DIALLER INTERFACE in SafeDial Toolbox reports OK then the problem will typically be in the wiring or the Alarm Panel It is highly recommended to use the leads supplied with the equipment and then simply connect them together That is use the SafeDial Wireless Interface lead supplied and the Alarm Panel Interface lead supplied Dialler Interface Failed This typically means that the cabling between the SDI 10 and Alarm Panel is incorrect Typically on a 6 pin mode plug that comes with the alarm Pins 2 and 6 are the incoming signals from the Alarm Panel and Pins 1 and 5 are the return signals to the Alarm Panel Testing with a multimeter will typically indicate a
21. is unique Account Number provided by the Control Monitoring Station This is a unique four 4 digit number SERIAL The Serial field is where the user enters the unique Serial Number of their SafeDial Wireless unit The serial number can be found on the inside of the SafeDial Wireless product clearly identified on the printed label This is a five 5 digit number starting with the digit 3 REQUIREMENTS The requirements TAB is the home page where all status data will be displayed Once you have entered the Account and Serial numbers and then select Ping information will be displayed on this page The left hand side of the screen displays the products current status while the right hand side of the screen displays the last 50 Contact ID messages cD Gp lei Account Serial Ping Requirements Information Input Output History vo Product SDW 100 V2 SDI 10 Contact ID Stream ntn beta bahediellieder 12 57 11 Wed 1 May 2013 Power Supply OK Account 4340 Restore GSM Dialler Lead Fail Partition 39 Zone 955 Battery Status OK u 12 57 11 Wed 1 May 2013 Account 4340 Event GSM Fail To Communicate Dialer Interface OK Partition 39 Zone 953 oa 11 18 32 Wed 1 May 2013 Account 4340 Phone Interface OK j Restore GSM Dialler Lead Fail Partition 39 Zone 955 Account Number 4340 11 18 32 Wed 1 May 2013 Account 4340 Restore GSM Phone Line Fail Signal Strength
22. nect 14 5V DC power or a battery to ii power up The HEART BEAT LED will blink Laon P oat asi The signal strength of the GSM signal will E S be displayed as either High Medium or Low UNE AAi OPTIONAL 110 220VAC to 13 8Vde nominal The SDW 100 3G unit can take up to three 3 minutes to register with the network The On line LED will come on steady indicating connectivity with the network The connection between the SDW 100 3G and SDI 10 is polled and monitored To comply with AS2201 5 2008 the SDI 10 MUST be installed within the alarm panel Connect the SDI 10 contact ID interface Make sure you check and set the primary service jumper selection to your preferred setting l e PSTN as primary link jumper removed or GPRS GSM as primary link jumper fitted NOTE GPRS GSM communications MUST be established in the first instance prior to making PSTN the primary communications path Program the alarm panel Generate an event from the alarm panel Check the operation and functionality of all parameters Refer to Final Commissioning Checklist and SafeDial Toolbox functionality both detailed later in this document refer Table of Contents Never leave site without achieving a steady On line LED Page 5 SafeDial Wireless SDW 100 3G Connecting the Alarm Panel Always use the original telephone lead supplied with the alarm panel A four wire connection is required between the
23. obe as an Administrator The customer needs to email us with e The unit serial number e The new account number e The Notes Customer location or address etc they want us to put into the registration for that unit so they will know who it belongs to in the future when they have may SDW units Once we have this we as Administrators can simply go into the ACTIVATE screen enter the above details and ACTIVATE the unit again It will come up with a prompt telling you it is already activated simply hit the ACTIVATE button selection it gives you It used to be that the unit must be powered up but Rod has fixed this so this is no longer the case NOTES e Ifyou are doing it live tell the customer to repower the unit for the change to take effect e It may take a little time Sminutes or so for the server to register the change and the unit to be fully operational again Q Where do find the notes have written for each customer A The notes are visible in the Notes section TAB The notes are written with the quotation marks NOTES Notes written by an Administrator are not seen by the customer Q How do cancel a Customer A Report the deactivation to Globe and we will deactivate it for you NB This must be done in writing via email Q What does the RED text in SafeDial Toolbox mean A RED text in SafeDial Toolbox means that the unit has not been activated Q What does it mean when the customer receives a messa
24. one Line Fail This means that there has been a PSTN line failure No activity on Panel Keypad This means that there has been a communications failure with the Alarm Panel In most instances it is because the Alarm Panel has stopped or changed the clock pulse while it goes off to do another process The solution is to ground or cut off the grey wire that connects between the SDI 10 and the Alarm Panel GSM Serial Interface Fail This relates to a communications error between the SDW 100 3G and the SDI 10 It is typically due to one of the following e Incorrect wiring between the devices e Intermittent connections between the devices e Missing our faulty jumper links between located on the SDW 100 3G These are located on JP2 and short PIN 13 to PIN 14 and PIN 15 to PIN 16 GSM Dialler Lead Fail This message can be reported for a couple of reasons e tcan occur when the PSTN line is held up by the Alarm Panel for a longer than expected period of time or e This is typically reported if the cabling between the Alarm Panel and the SDI 10 is incorrect Refer to previous question for reasons Where the DIALLER INTERFACE reports OK but this GSM Dialler Lead Fail continues to report it is likely to be a configuration problem with the panel many of which have minor idiosyncrasies Typical problems include Vista 10 and 20 s Level issue with SDI 10 fixed in newer versions of SDI 10 s TCOM V10 Level issue with SDI 10 fixed
25. or liability for any errors or omissions Globe Telecom reserves the right to make changes to this manual due to ongoing development Notes Page 34
26. ortability should you ever change CMSs e Remote interrogation DC power signal strength battery status testing and commissioning of all devices via a PC iPad or smartphone using the web based SafeDial Toolbox App e Provides four 4 Inputs o Plus dedicated box Tamper e Provides three 3 Outputs e 13 8V battery charging circuit e LED status indicators for easy onsite diagnostics e Future Proof with seamless firmware upgrades e All communication acknowledged and sent using AES128 encryption e Compliant to AS NZS2201 5 2008 Class 2 AS NZS CISPR22 AS NZS60950 AS ACIFS002 e Australian designed and supported product Page 4 SafeDial Wireless SDW 100 3G How to Activate the SDW 100 3G You must be a registered user of SafeDial Toolbox 3a Sa feDial Globe administration will register you as a user at the time of your first hardware purchase toolbox Your customer account number supplied by your Control Monitoring Station is required for activation Before powering up the unit must be activated via the web using the SafeDial Toolbox App on your Smartphone PC or tablet Go to www Safedialtoolbox com au to activate your unit NOTE Refer to the SafeDial Toolbox Quick Start Guide or instructions in this manual Installation and Commissioning Procedure Place the SDW 100 3G unit in the exact ALARM PANEL position where you intend to install it Screw antenna onto SMA connector a bo D OR DIRECTIONAL YOGI Con
27. r SafeDial Wireless outstations remotely for installation commissioning diagnostic and control purposes SafeDial Toolbox has been optimised to run on any touch screen phone PC tablet or iPad To access SafeDial Toolbox simply go to www safedialtoolbox com au You will be prompted to enter your issued email address and password G Sa feDial your remote technician ua john abcsecurity com au yourPass123 Cancel NOTE If you enter the wrong password three times SafeDial will send your paasword to your registered email Page 17 SafeDial Wireless SDW 100 3G Settings and PING Icons Once you have signed in you will be greeted with the following screen 8 cD Account Serial Ping Requirements Information Input Output History The TABS shown above and their functionality are as follows SETTINGS ICON Clicking on the settings ICON opens the following screen which allows you to change your password GD Gp Ge Current Password yourPass123 New Password yourNewPass123 NOTE If you enter the Confirm New Password wrong password yourNewPass123 three times SafeDial will send your password to your registered email Page 18 SafeDial Wireless SDW 100 3G Main Activity Screen PINGICON 4 Clicking on the Ping ICON brings you back to the main screen Top Left Hand Side ACCOUNT The Account field is where the user enters h
28. s to confirm successful default Page SafeDial Wireless SDW 100 3G Input and Output Three 3 outputs e The Output are open collector 12V 50mA switching negative for heavier loads a relay must be used e The outputs can be Opened Closed or Pulsed remotely using The SafeDial Toolbox App www safedialtoolbox com au e Ensure there is a common negative between the SDW 100 3G and the device being switched e Output 1 is typically used for arming disarming the alarm panel via Pocket Secure Refer to Pocket Secure for wiring instructions refer Table of Contents Four 4 Inputs e Tamper input does not require an EOL resistor e All other inputs must be terminated with a 10K resistor e The EOL resistor must be placed inside or as close to the sensor as possible Battery Charging e A dedicated 14 5V power supply is required if the battery is fitted This is supplied as standard with the unit e Donotfit a battery if unit is powered by the Alarm Panel Page 8 SafeDial Wireless SDW 100 3G SDW 100 3G Powered by Independent Power supply SDI 10 Powered by Alarm Panel RECOMMENDED WIRING ALARM PANEL BOX SAFE DIAL WIRELESS BOX ALARM PANEL CIRCUIT BOARD SDW 100 OUTLAY i i i i i I u T o00000 m i E i noogoo E AR PANEL PLUG PACK SDW 100 BAT rags 2 TERY 2 mn 1 3Ah a a a epe al mi 7 OFF HOOK ALARM PANEL SDI 10 OUTLAY paner comms DIALLER LEAD o
29. tput page displays status information of all TAB inputs and outputs available of the product The outputs can be opened closed and pulsed The inputs report OK or violated Additional functionality available from the Input Output page incudes e PSTN TIMER In a situation where GSM GPRS is used as the primary this timer allows you to swap over to PSTN so you can dial up and remotely program the alarm panel By selecting the START button the communications path will be switched to PSTN for a period of 45 minutes If you wish to switch back prior to the 45 minutes expiring simply select the STOP button e DEFAULT UNIT By selecting the DEFAULT UNIT button the SDW 100 will be reset and loaded with its default settings cD GD GD G amp D u Account 4340 Serial Ping Requirements Information Input Output History Output 1 Input 1 Violated co Close Input 2 Violated Output 2 Input 3 Violated Open Gwe Go Input 4 Violated Output 3 PSTN Timer gt Start W Stop min g Page 22 SafeDial Wireless SDW 100 3G History Page HISTORY TAB The HISTORY page displays all previous activities events and displays them with a time and date stamp E g Inputs Outputs etc All events are displayed but each event type can be turned on and off by selecting or deselecting the event on the right hand side tick box The events displayed are e Assign Details of which CMS th
30. ult with wiring between SDW 100 3G and SDI 10 Check blue and white wire A Serial Interface Fail message ID 353 will be sent to the CMS Steady On Indicates that there is no line voltage on the incoming telephone Ee from the exchange O Indicates PSTN line voltage is present Steady On Indicates a fault condition being NO connectivity between the SDI 10 and the Alarm Panel Dialler A dialler interface lead fault message ID 352 will be sent to the CMS Blinking Normal Condition Blinks when the Alarm Panel dials Of Aem panelis notatemping tograb theine POUEI Steady On Indicates that the alarm panel senta vaid Contact 1D message Pulses When panel dials or sends a message Of Panelnas not senta valid contact D message E or moe O Page 11 SafeDial Wireless SDW 100 3G General Operation Background Polling e The SDW 100 3G send a health check poll back via GPRS every 20 minutes The poll times in the server is reset after every received poll If no poll is received for a consecutive 4 hours a Poll Fail message Contact ID event message E356 39 970 is sent to the CMS Alarm Panel Configuration e tis standard practice to turn line monitoring off when using GPRS GSM units In some panels line voltage monitoring is set with very tight tolerances resulting in the voltage threshold not being met occasionally when the GPRS GSM units momentary drop the PSTN line to scan channels and change cells If line
31. voltage of approximately 30V on the input lines and approximately 30V on the output lines when the alarm panel is in steady state not transmitting The corresponding pins on the SDI 10 Panel socket are Input Pins 2 amp 3 Ring amp Tip and Return Pins 1 amp 4 R1 amp T1 Another test would be to plug a but set handset into the SDI 10 panel socket and dial any 8 digit number This should return a daDit response NOTE Even though the FAILED indication is present if the incoming signals from the Alarm Panel are wired correctly messages will be sent back to the Control Room and therefore appear that all is OK This however is NOT the case as alarms will continuously be sent back to the control room GSM Fail to Communicate This is typically reported when the SafeDial Wireless unit tries to send an event and it did not get through This can be due to various reasons such as a busy cell a failed call attempt etc which does occur occasionally in the real world In this instance the alarm panel will not receive a Kiss Off and will then resend the event While we keep track of these failed attempts in our server thus knowing we had a Failed to Communicate event we do not resend the message as otherwise we could end up with multiple retries of the same message You will see that we report this Failed to Communicate event at exactly the same time as the resent message Phone Interface Failed This means t
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