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1. Cancel Apply Figure 4 5 Selecting Configure Button of Advanced Tab 7 Enter the fields of the Communication Parameters window and click the OK button Communication Parameters H x m Connect to Server OfficeServ Link Server Port No 6000 Trace Type Server IP Addresz 165 213 988 164 None Levell Level2 Figure 4 6 Communication Parameters Window Server IP Address IP address of the PC where the OfficeServ Link is installed Server Port No Use the default number 6000 This port number should be set as the same port number set at the OfficeServ Link program Trace Type Select Level 1 or Level 2 to display call processing messages or select None not to display messages Page 36 SAMSUNG Electronics Co Ltd OfficeServ OpenTSP User Manual CHAPTER 4 OpenTSP Driver Guide 1 2 Setup through OpenTSP Config Tool Procedure for setting the OpenTSP driver environment through the OpenTSP Config Tool is as follows mj 1 Execute the OpenTSP Config Tool under the Start gt Programs OfficeServ OpenTSP Driver The screen below is displayed OfficeSery OpenTSP Driver I x Before changing each configuration value you have to stop all tapi applications at first Figure 4 7 Closing TAPI Compatible Program 2 The message above informs the user that all TAPI compatible programs need to be closed before changing the environment settings Clo
2. OfficeServ OpenTSP User Manual Figure 4 7 Closing TAPI Compatible Program 37 Figure 4 8 OpenTSP Config Tool 37 Figure 4 9 Phone Dialer Green 38 Figure 4 10 Option Gcreen eee ema aaa aaa aca 38 Figure 4 11 Line Tab of Option Gcreen eee eee aaa aaa aaa aaa 39 Figure 4 12 Audio Video Tab of Option Gcreen eee aaa aaa aaa aaa ena 40 Figure 4 13 Selecting Dial from Phone Dialer Green 40 Figure 4 14 Dialing from the Dial Screen aaa aaa aaa aaa aaa anna aaena awa 40 Figure 4 15 Dialing Display Green 41 Figure 4 16 Disconnecting the Cal 41 Figure 4 17 Executing the TAPI Sampler Joo 42 Figure 4 18 Selecting Extension Number ooo aaa aaa aaa aaa aaa aaa 42 Figure 4 19 Selecting Destination Number 43 Figure 4 20 TAPI Message Display Green 43 Figure 4 21 Context Menu Display Screen e ess eau ea aaa aaa aaa aaa aaa ania aca 44 Figure 4 22 Executing the TAPI Sampler Joo 45 Figure 4 23 DBGView exe Screen e e eee aaa aaa aaa aaa aaa azna ca 45 Figure 5 1 Flow of Messages Between the TAPI and TP 47 Figure 5 2 Example of Internal Calling in the Phone Dialer aaa aa nna aa cnaaaa 48 Figure 5 3 URL of the Entire List of Microsoft TAP FUNCTIONS aaa aacaaaa 51 Figure 6 1 Life Cycle of the TAPI eee e aaa aaa aaa aana ca 67 Figure 6 2 Example of Flow Chart of Call Status eee eee aaa aaa aaa aaa anna cnni ach 70 Figure 6 3 Flow Chart of the Status of Calls in Progress ua aaa aa anna
3. x Locked File Detected H An option you selected requires that files be installed to or uninstalled from your system or both A locked file D WINNT System32 SCTSP32 TSP was found while performing the needed file operations To leave this file as it is on your system click the Ignore button to retry the file operation click Retry or to perform the operation when your system is rebooted click Reboot I Don t display this message again Reboot iomo Retry N Cancel Figure 2 29 Confirm File Deletion SAMSUNG Electronics Co Ltd Page 25 CHAPTER 2 OpenTSP Driver Installation OfficeServ OpenTSP User Manual 5 Files related to the OpenTSP driver are removed from the system Click the Finish button on the screen below InstallShield Wizard CEEP Maintenance Complete InstallShield wizard has finished performing maintenance operations on OfficeSery OpenTSP Driver Figure 2 30 Deletion Complete Page 26 SAMSUNG Electronics Co Ltd CHAPTER 3 OpenTSP Window Description This chapter provides description on the screens toolbars and buttons of the various tools offered by the OpenTSP Tools provided by the OpenTSP are displayed as five submenus under the Programs gt OfficeServ OpenTSP Driver OpenTSP Config Tool Scavenger Tool Tapi Sampler Tool Figure 3 1 OpenTSP Submenu Tools provided by the OpenTSP are as follows e OpenTSP Config Tool e Scavenger Tool e TAPI
4. DWORD dwSize Input Parameter Values e hline Processes the lines to be used e dwAddressID 0 e hCall Not used e pParams Enters the command strings as shown below e DwSize Buffer length Null value included Value Byte D C S 3 Bytes B 1 Byte Phone number for silent monitoring Up to 4 Bytes SAMSUNG Electronics Co Ltd OfficeServ OpenTSP User Manual CHAPTER 5 TAPI Functions 3 11 Mute On Off The Mute On Off enables Mute Off or disables Mute On the other party to listen to a caller s voice while the caller is speaking to the other party or is on the Intrude or Silent Monitoring Although a caller sets the Mute On the caller can listen to the other party s voice Enter the syntax below to call the lineDevSpecific function when the Mute On Off is used in the TAPI application LONG lineDevSpecific HLINE hLine DWORD dwAddressID HCALL hCall LPVOID lpParams DWORD dwSize Input Parameter Values e hLine Processes the lines to be used e dwAddressID 0 e hCall Not used e pParams Enters the command strings as shown below e DwSize Buffer length Null value included Value Byte D C S 3 Bytes m 1 Byte Phone number for Mute On Off Up to 4 Bytes SAMSUNG Electronics Co Ltd Page 63 CHAPTER 5 TAPI Functions OfficeServ OpenTSP User Manual 3 12 Line Reset Page 64 The Line Reset enables the user to initiali
5. dw Trunk Oxfftffff 1 CalledlD 203 ConnectedlD 203 LINECALLS TATE_CONNEC TED received on Ox000101 ef LINECALLINFO on Ox00010lef received LINECALLINFO 0x000101ef dwTotalSize 0x000001a8 dwNeededSize 0x00000154 dwUsedSize 0x00000154 hLine 0x00010044 dwLineDeviecelD 0x00000005 dwAddressID 0x00000000 dwTrunk Dyftttiftt 1 CalledlD 203 ConnectedlD 203 LINECALLSTATE_IDLE received on Ox00010lef IDLE Call Handle 0x000101ef deallocated LINECALLSTATE_IDLE received on 0x00010289 IDLE Call Handle 0x00010289 deallocated Figure 6 10 Call Status Messages for Consult Transfer of Extension 201 Extension 202 10 59 41 10 59 41 10 59 41 10 59 49 10 59 49 10 59 49 Page 76 LINECALLSTATE_CONNEC TED received on 0x00010212 LINECALLINFO on 0x00010212 received LINECALLINFO 0x00010212 dw Totalsize 0x000001a8 dwNeededSize 0x0000015c dwUsedSize 0x0000015c hLine 0x00010033 dwLineDeviecelD 0x00000006 dwAddressiD 0x00000000 dw Trunk Oxfffftfff 1 CallerlD 201 CalledID 202 ConnectedID 201 LINECALLSTATE_CONNECTED received on 0x00010212 LINECALLINFO on 0x00010212 received LINECALLINFO 0x00010212 dwTotalSize 0x000001a8 dwNeededsize 0x0000016c dwUsedSize 0x0000016c hLine 0x00010033 dwLineDeviecelD 0x00000006 dwAddressID 0x00000000 dw Trunk Osxfffftfff 1 CallerlD 201 CalledID 202 ConnectedID 203 RedirectionlD 203 RedirectingiD 201 Figure 6 11 Call Status Messages for Consult Transfer of Extension 202 SA
6. 2 Page 20 As shown below the utility programs are located at Start gt Programs gt OfficeServ OpenTSP Driver for convenient use OpenT5P Config Tool Scavenger Tool Tapi Sampler Tool Figure 2 19 OpenTSP Utility Program Checking the OpenTSP Driver Registration The registration of the OpenTSP driver file which is registered as the TAPI driver of the Microsoft Windows OS can be verified as follows Check for the Samsung SCTSP32 TAPI2 x Compatible Telephony Service Provider on the Advanced tab of the Start gt Control Panel gt Phone and Modem Options Phone And Modem Options 2 x Dialing Rules Modems Advanced B The following telephony providers are installed on this computer Providers Microsoft H 323 TAPI Service Provider Microsoft Multicast Conference TAPI Service Provider NDIS Proxy TAPI Service Provider Samsung OfficeSery OpenTSP Driver for Keyphone Series TAPI Kemel Mode Service Provider Unimodem 5 Service Provider Add Remove Configure Cancel Figure 2 20 Advanced Tab of Phone and Modem Options SAMSUNG Electronics Co Ltd OfficeServ OpenTSP User Manual CHAPTER 2 OpenTSP Driver Installation 3 3 Changing the OpenTSP Driver Environment Settings The user may change the environment settings of the OpenTSP driver The driver environment can be changed either through the Phone and Modem Options screen or through the OpenTSP C
7. All Phone Password Up to 4 bytes e DwSize Buffer length Null value included SAMSUNG Electronics Co Ltd Page 53 CHAPTER 5 TAPI Functions 3 2 Page 54 Vacant Station Message OfficeServ OpenTSP User Manual The Vacant Station Message enables the phone to display a vacant message on the LED of the caller s extension phone when a user sets the vacant message to the user s phone before he or she is away from the phone Number of Vacant Messages The number of vacant messages that can be set to the system depends on the NOTE Samsung key telephone systems Enter the syntax below to call the lineDevSpecific function when the Vacant Station Message is used in the TAPI application LONG lineDevSpecific HLINI E hLine DWORD dwAddressID HCALL hCall LPVOID lpParams DWORD dwSize Input Parameter Values e hLine Processes the lines to be used e dwAddressID 0 e hCall Not used e pParams Enters the command strings as shown below e DwSize Buffer length Null value included Value Byte D C S 3 Bytes V 1 Byte Message number Hexa value 1 Byte 0 Clears a message 1 20 Number of the messages O SAMSUNG Electronics Co Ltd OfficeServ OpenTSP User Manual CHAPTER 5 TAPI Functions 3 3 Follow Me The Follow Me function enables call forwarding so that the user can answer a call even if the user is away from the phone This feature is t
8. Clear Message Waiting is used in the TAPI application LONG lineDevSpecific HLINE hLine DWORD dwAddressID HCALL hCall LPVOID lpParams DWORD dwSize Input Parameter Values e hLine Processes the lines to be used e dwAddressID 0 s hCall Not used e pParams Enters the command strings as shown below e DwSize Buffer length Null value included Value Byte D G S 3 Bytes M 1 Byte Number of the devices where a message is left Up to 4 Bytes SAMSUNG Electronics Co Ltd Page 59 CHAPTER 5 TAPI Functions OfficeServ OpenTSP User Manual 3 8 Page 60 Clear Call Back The Call Back enables the user to make a call reservation when the other party is on the phone or does not answer Then a caller s phone rings automatically when the other party s phone becomes available The Clear Call Back disables the Call Back Enter the syntax below to call the lineDevSpecific function when the Call Back is used in the TAPI application LONG lineDevSpecific HLINE hLine DWORD dwAddressID HCALL hCall LPVOID lpParams DWORD dwSize Input Parameter Values e hLine Processes the lines to be used e dwAddressID 0 e hCall Not used e pParams Enters the command strings as shown below e DwSize Buffer length Null value included Value Byte D CS 3 Bytes C 1 Byte Phone number to which a reservation has been made Up to 4 Bytes SAMSUN
9. LineGetAddressCaps O LineGetAddressID O LineGetAddressStatus O LineGetCalllnfo O LineGetCallStatus O LineGetDevCaps O LineGetDevConfig O LineGetID O LineGetLineDevStatus O LineHold O Hold lineMakeCall O Make Call lineNegotiateExtVersion O lineOpen O linePark O Direct Park OK UnDirect Park System Hold OK linePickup O Direct Pickup Group Pickup SAMSUNG Electronics Co Ltd Page 49 CHAPTER 5 TAPI Functions OfficeServ OpenTSP User Manual TAPI Functions of Microsoft RDA Remarks or Not linePrepareAddToConference O Consultation Call lineRedirect O Redirect linePark O Direct Park OK UnDirect Park System Hold OK lineRemoveFromConference O Consultation Call lineSetAppSpecific O LineSetCallData O lineSetCallParams O lineSetMediaMode O lineSetStatusMessages O lineSetupConference O Consultation Call lineSetupTransfer O Consultation Call lineSwapHold O Consultation Call for T Hold And Hold Retrieve for S Hold lineUnhold O Consultation Call for T Hold and Retrieve for S Hold lineUnpark O System Hold Retrieval The list above shows only the TAPI functions supported by the OpenTSP driver Some functions from the list of the TAPI functions might be processed by the TAPI service itself Also some functions which are used to add the Telephony Service Provider to the system are not included in the list If the functions that are not supported by the OpenTSP drive
10. OpenTSP User Manual CHAPTER 5 TAPI Functions When the Device of the PBX is initialized as Well e hLine Processes the lines to be used e dwAddressID 0 s hCall Not used e pParams Enters the command strings as shown below e DwSize Buffer length Null value included Value Byte D C S 3 Bytes X 1 Byte Optional Value 1 Byte 0 Reads the information on the current line status Not used T Initializes the current line status SAMSUNG Electronics Co Ltd Page 65 CHAPTER 5 TAPI Functions OfficeServ OpenTSP User Manual LY This page is intentionally left blank Page 66 SAMSUNG Electronics Co Ltd CHAPTER 6 Call Processing Flow This chapter describes the life cycle of the TAPI the call processing events of the OpenTSP driver and call processing procedures 1 Life Cycle of the TAPI The knowledge of the TAPI life cycle shown below is needed to use the TAPI based application to process calls linelnitialize OZONE ee Gi LineGetDevCap lk Cycle Cycle3 lineDrop rena A A lineShutdown EE EE Figure 6 1 Life Cycle of the TAPI Cycles 1 to 3 shown in Figure 6 1 are described below Cycle 1 The Phone Dialer and call center makes connect answers a call according to the steps of Cycle I as shown in Figure 6 1 Each application can use the linelnitialize function and then other TAPI functions SAMSUNG Electronics Co Ltd Page 67 C
11. Selecting Configure esesman aaa aaa aaa aaa aaennaceia 21 Figure 2 22 Communication Parameters eeuuo eee aaa aaa aaa aaa ezaiieia 22 Figure 2 23 Confirming Changes in Environment Settings aaa aan aaa annaaaaea 22 Figure 2 24 Closing TAPI Compatible Program 23 Figure 2 25 OpenTSP CGonfoTool esse ea eee aaa aaa aaa aaa aaa aaenaaceca 23 Figure 2 26 Add Delete Program eooaeea aaa aaa aaa aa aaa aaa aaa aaa AA 24 Figure 2 27 Delete Window eeeeeeee eos eea aaa oaza aaa aaa aa aaa aaa aaa aaa EIEEE 25 Figure 2 28 Confirm Deletion ee enaa ei 25 Figure 2 29 Confirm File Deletion eee aaa aaa aaa aaa aaa cca 25 Figure 2 30 Deletion Complete ue aaa aaa aaa aaa aan iaia 26 Figure3 1 Open TSP SuUbMONu tecsecisscceeicasecstecsseceesseccacees rgteeenscs aa AAAA RTAS aaran RDNA RNAi 27 Figure 3 2 OpenTSP Config Tool Gereen ne 28 Figure 3 10 Scavenger Tool 29 Figure 3 15 TAPI Sampler Screen eee aaa aaa aaa aaa anawa aaaaaaennacaia 30 Figure 4 1 Starting Control Panel 34 Figure 4 2 Selecting Phone and Modem Options eee a aaa aaa aaa aaenaaieca 34 Figure 4 3 Phone and Modem Options Window eee seeeeeeeea aaa aaa aaa aaa aaa aanaeeca 35 Figure 4 4 Advanced Tab of Phone and Modem Options Window urnrrrannvnnonrvnnnnrnnnnnvnnennn 35 Figure 4 5 Selecting Configure Button of Advanced Tab 36 Figure 4 6 Communication Parameters Window sean aaa aaa aenaaaeca 36 Page VII Table of Contents
12. appropriate Microsoft TAPI specifications and supports the features introduced in Section 5 2 TAPI Functions of this manual The following system specific features that are supplied only by the OpenTSP driver are described in detail in Section 5 3 OpenTSP Driver Extended Function Feature List e Station Lock e Vacant Station Message e Follow me e Make new trunk call e Page e System hold retrieval e Clear Message Waiting e Clear Call back e OHVA e Silent Monitoring e Mute on off e Line Reset Function O SAMSUNG Electronics Co Ltd CHAPTER 2 OpenTSP Driver Installation This chapter describes the environment and procedure required for the installation of the OpenTSP driver For proper installation and operation of the OpenTSP driver the installation environment and conditions should be checked before installation Refer to the table below in which the installation procedure is summarized when installing the OpenTSP driver Step Table 2 1 OpenTSP Driver Installation Procedure Procedure Installation Environment and Conditions Description Check the following environment and condition before installing the OpenTSP driver Check the H W and S W environments Check for the OpenTSP driver licence key Check if the OfficeServ Link program has been installed Previous versions of Samsung TAPI drivers should not be on the system OpenTSP Driver Installation Procedure Inst
13. call BB Samsung TAPI Sampler 2001 E xl My Extention 2001 z Close Destination 2002 Dial Answer Drop Deallocate IDLE Call Handle 0x00010344 deallocated LINECALLSTATE_OFFERING received LINECALLINFO on 0x00010322 received LINECALLINFO 0x00010322 dwTotalSize 0x000001a8 dwNeededSize 0x0000 hLine 0x000103dd dwLineDeviecelD 0x00000005 dwTrunk Osx ffffttf 1 CallerlD 2003 CalledID 2001 ConnectedID 2003 gt Figure 4 21 Context Menu Display Screen The Context Menu is described as follows e Calllnfo Displays Detail information on the call on the Message Status Window This feature displays the result of the TAPI function lineGetCalllnfo e Answer Answers the call e Drop Disconnects the connected call e Deallocate Clears all displayed call information regardless of the phone status This feature initializes the line device managed by the OpenTSP driver and deletes all call data on the corresponding line Irrespective to the actual status of the device This feature can be used to manually remove any inconsistencies between the status of the actual phone and the reported status in TAPI Page 44 O SAMSUNG Electronics Co Ltd OfficeServ OpenTSP User Manual CHAPTER 4 OpenTSP Driver Guide 3 Checking Call Processing Messages through the Message Viewer Tool The Message Viewer Tool is used for verifying the messages processed during the operation of the OpenTSP driver Downloading
14. the DBGView exe file As the execution file of the Message Viewer Tool the DBGView exe is used along NOTE with the OpenTSP driver Made by Sysinternal this program is used for logging debug messages within the Windows OS Download and update your DBGView exe file from http www sysintenal com 1 Click Start gt Programs OfficeServ OpenTSP Driver gt TAPI Sampler Tool as shown below OpenTSP Config Tool Scavenger Tool Tapi Sampler Tool Figure 4 22 Executing the TAPI Sampler Tool 2 The Message Viewer Tool DBGView exe screen below appears and displays the messages exchanged during the operation of the OpenTSP driver DebugView on WH AMAMIYA local E ioj xi Eile Edit Capture Options Computer Help suwu R S2 A CEUS ap A Time Debug Print Figure 4 23 DBGView exe Screen SAMSUNG Electronics Co Ltd Page 45 CHAPTER 4 OpenTSP Driver Guide OfficeServ OpenTSP User Manual Setting the message display level Messages on the operation status of the OpenTSP driver are displayed on the NOTE Message viewer only when the Trace Type the OpenTSP driver s environment setup item is set to Level 1 or Level 2 and are not displayed when the Trace Type is set to None Through the Message Viewer users can view detail messages related to the NOTE operation of the OpenTSP driver and can also save the displayed messages as files if necessary O Ve
15. the lineGetCalllnfo function to read the details when the LINE_CALLINFO event is generated SAMSUNG Electronics Co Ltd Page 69 CHAPTER 6 Call Processing Flow OfficeServ OpenTSP User Manual 2 2 Page 70 Flow Chart of Call Status When call status is changed the OpenTSP driver reports information on call status through the LINE_CALLSTATE and LINE_CALLINFO events The LINE_CALLSTATE event reports the information on the status change of the generated calls and the LINE CALLINFO event reports the information on the details of each call are changed The figure below briefly shows the change of call status from call generation to termination Figure 6 2 Example of Flow Chart of Call Status Outgoing and incoming calls are exemplified below When Making a Call from Extension 2001 to Extension 2002 The procedure for making a call from Extension 2001 is as follows e IDLE SDIALTONE gt RINGBACK gt CONNECTED DISCONNECTED IDLE The procedure for connecting a call with Extension 2002 is as follows e IDLE Offering CONNECTED DISCONNECT IDLE When call status is changed as described above the OpenTSP driver forwards the LINE_CALLSTATE event to the TAPI compatible application through the TAPI service The TAPI compatible application calls the lineGetCalllnfo function to obtain the details of call status SAMSUNG Electronics Co Ltd OfficeServ OpenTSP User Manual CHAPTER 6 Call Processing Flow 2 3 Flow Chart of the
16. version and upgrade through the Service Pack if the version is lower than 2 x Windows 2000 and Windows XP includes TAPI 3 x Windows NT The TAPI 2 x is included in 4 0 or higher versions of the Service Pack Check the service pack version and upgrade the service pack version to 4 0 or higher Windows CE not supported Unix and Apple systems or systems using Terminal Services including Citrix are not supported Page 4 SAMSUNG Electronics Co Ltd OfficeServ OpenTSP User Manual CHAPTER 2 OpenTSP Driver Installation 1 2 Installation Conditions Check the items below before installing the OpenTSP driver on the system Valid Licence The licence key is required for installing and using the OpenTSP driver Refer to your Samsung Dealer for details of how to obtain a licence OfficeServ Link Program The OfficeServ Link program must be installed to use the CTI features of the Samsung telephone system All CTI application programs are connected to the switch through the OfficeServ Link program OfficeServ Link Program The OfficeServ Link program is software that enables multiple CTI application NOTE programs to connect to the switch and controls the message flow between the application programs and the switch Refer to the OfficeServ Link Manual for details such as installation and operation of the OfficeServ Link program Samsung TSP Driver Delete previous versions of the Samsung TSP driver i
17. 6 dwAddressiD 0x00000000 dw Trunk Oxfffff 1 CallerlD 201 CalledID 202 ConnectedID 201 09 24 57 LINECALLSTATE_CONNEC TED received 09 24 57 LINECALLINFO on Ox000102cc received 09 24 57 LINECALLINFO 0x000102cc dw Totalsize 0x000001 8 dwNeededSize 0x0000015 dwUsedSize 0x0000015c hLine 0x00010311 dwLineDeviecelD 0x00000006 dwAddresslD 0x00000000 dw Trunk Oxftffffff 1 CallerlD 201 CalledID 202 ConnectedID 201 09 25 02 LINECALLSTATE_IDLE received 09 25 03 IDLE Call Handle 0x000102cc deallocated Figure 6 5 Messages of Call Status O SAMSUNG Electronics Co Ltd OfficeServ OpenTSP User Manual CHAPTER 6 Call Processing Flow 2 5 Holding Calls in Progress If an extension asks to hold a call in progress the TAPI compatible applications of both the caller and called party will receive the call status events as shown in the figure below Caller Side Connect State Call 1 Hold On State Call 1 Dial tone State Call 2 IDLE State Call 2 TSP Switch Side Called Side Connect Connect State Call 1 Hold Command Hold Event Connect State Call 1 Dial tone Event Timeout EY Hook On Event Retrieve Command Retrieved Event Connect State Call 1 Connect State Call 1 Figure 6 6 Flow Chart of Calls on Hold The status message created when a call in progress is held is displayed on the TAPI Sampler program as shown below The Ext
18. ACO Kia a oc 47 1 Relationship Between the TAPI and TSPI sssrrnnvnnnnnnvnnnnnnnnnvnnnnnvnnnnnnnnnnnnnnnnvnnnnnnnnnnnnnnner 47 2 List of the TAPI Functions erster eege eege cd dd eco Eet dA agd Eege d bedende 49 3 Feature List of the Expansion Functions in the OpenTSP Driver 22 1111 11111122 52 KEE gen Ree 53 3 2 Vacant Station Message eee eau aaa aaa aaa aaa aaa aaenaae 54 3 3 FOW Mel nna A ee dee Ay ata AAC Ee 55 3 4 Make New Trunk Cal 56 35 le EE 57 3 6 System Hold Retrieval A 58 3 7 Clear Message Wang 59 3 8 ClearG ll Back det aa ti een DAN al ten thee 60 SOY SORIVA TEE 61 KAARTEN 62 3 14 Mute OPEN dzi wk z cata zdziw rd dw isl 63 SE RESET zo Ro eelere e ee 64 Gall Processing E 67 T Life Cycle of the TAP Eed NEESS 67 2 Call Processing Events for the OpenTSP Driver rrrssvrnnnavnnnnvnnnnnvnnnnnnnnnnnnnnnvnnnnnvnnnnnnnnnn 69 2 1 Maot Evens ta AO A tina 69 2 2 Flow Chart of Call Status eee aaa aaa aaa aaa aaa aaa aaa 70 2 3 Flow Chart of the Status of Calls in Progress eee aaa aaa aaa aaa aana nina 71 2 4 Details RE 72 2 5 Holding Calls in Progress eee aaa aaa aaa aaa aaa aaa 73 2 6 Procedure for Consult Transier eee ae eee aaa aaa aaa aaa aaa aaa aaa aacnaa 75 ABBREVIATION Bed E 79 TET cee wd WA ACE ANEREN EENS EE 80 Page VI SAMSUNG Electronics Co Ltd OfficeServ OpenTSP User Manual SAMSUNG Electronics Co Ltd Table of Contents LIST OF FIGURES Figur
19. Configures your telephone dialing rules gjKeyboard Lo Mouse and modem properties Network and Dial up Connections 8 Phone and Modem Options Windows Update XA Power Options Printers windows 2000 Support Regional Options Scanners and Cameras Scheduled Tasks Pi Sounds and Multimedia GJ System Users and Passwords Configures your telephone dialing rules and modem properties IS My Computer Us Figure 2 2 Selecting Phone and Modem Options Page 6 SAMSUNG Electronics Co Ltd OfficeServ OpenTSP User Manual CHAPTER 2 OpenTSP Driver Installation 3 Select Edit E from the Phone and Modem Options window Phone And Modem Options Wee 21 d Dialing Rules Modems Advanced B The list below displays the locations you have specified Select the location from which you are dialing Locations Location O My Location 02 New Edit Delete Cancel Apply Figure 2 3 Phone and Modem Options Window SAMSUNG Electronics Co Ltd Page 7 CHAPTER 2 OpenTSP Driver Installation Page 8 4 Enter the fields of the Edit Location Window by referring to the figure below and click the OK button Select Country Region and enter your area code Do not enter 0 of the area code Edit Location General Area Code Rules Calling Card S Location name Specify the location from which you will be dialing Country region Area code Korea Republic of oz Dialing ru
20. Dial screen below check if the Dialing Pattern is set to Phone P and enter 2002 into the entry field Then Click the Connect C button EINE 2x Enter a phone number Number will be translated using Phone and Modem Options control panel settings Connect to 4352 Dial as GB Phone call EJ C Internet Call I Add number to speed dial list e Figure 4 14 Dialing from the Dial Screen Page 40 SAMSUNG Electronics Co Ltd OfficeServ OpenTSP User Manual CHAPTER 4 OpenTSP Driver Guide 8 The screen below appears and shows that extension 2001 is dialing extension 2002 i cl Preview X Close ie A ER ES Ke 0a Phone Call 7 Disconnect 202 A Waiting for answer Phone Call AT ake Call 201 EP Reject Call t Incoming call Figure 4 15 Dialing Display Screen 9 The screen below appears upon successful connection Select Disconnect D to terminate the connection after completing the call Preview A KH Phone Call 201 Xe Disconnected JH Phone Call 202 lt Waiting for answer JH Phone Call 201 A Incoming call H Close ge Close Gej Disconnect US Take Call SP Reject Call Figure 4 16 Disconnecting the Call NOTE Checking the OpenTSP driver operation If the OpenTSP driver is successfully connected to the TAPI servic
21. G Electronics Co Ltd OfficeServ OpenTSP User Manual CHAPTER 5 TAPI Functions 3 9 OHVA The Off Hook Voice Announcement OHVA enables a caller to leave a message in the other party s phone when the other party is on the phone This is useful when the caller needs to leave a message urgently Enter the syntax below to call the lineDevSpecific function when the OHVA is used in the TAPI application LONG lineDevSpecific HLINE hLine DWORD dwAddressID HCALL hCall LPVOID lpParams DWORD dwSize Input Parameter Values e hLine Processes the lines to be used e dwAddressID 0 e hCall Not used e pParams Enters the command strings as shown below e DwSize Buffer length Null value included Value Byte DC S 3 Bytes 1 Byte Phone number for the OHVA Up to 4 Bytes SAMSUNG Electronics Co Ltd Page 61 CHAPTER 5 TAPI Functions OfficeServ OpenTSP User Manual 3 10 Page 62 Silent Monitoring The Silent Monitoring enables a caller to speak to the extension subscriber by interruption even while the subscriber is on the phone In the Samsung key telephone system the Silent Monitoring operates in Without Tone the monitored subscriber does not the monitoring sound Enter the syntax below to call the lineDevSpecific function when the Silent Monitoring is used in the TAPI application LONG lineDevSpecific HLINE hLine DWORD dwAddressID HCALL hCall LPVOID lpParams
22. HAPTER 6 Call Processing Flow OfficeServ OpenTSP User Manual Also the lineShutdown function should be called to prevent the TAPI compatible application from using the TAPI function Each TAPI compatible application can call the linelnitialize function to check the number of the devices available by the TAPI service and register the processing modules for call processing events generated from each device Also the TAPI service loads the unloaded Telephony Service Provider TSP on the TAPI service by executing the linelnitialize function to change each TSP driver to an operating state Different TAPI compatible applications can simultaneously call the lineInitalize function The information registered during each calling is automatically classified and sorted by the TAPI service The lineShutdown function is used when each TAPI compatible application does not use the TAPI functions any more If this function is called the TAPI service will delete the information registered during the lineInitialize process in order not to report the call status events generated from each device Also if the lineShutdown function is called when any application does not use the TAPI service the TAPI service will upload all the loaded TSPs Cycle 2 Call the linelnitialize function to find out the number of devices available in the TAPI service of the system Then the TAPI compatible application calls the lineOpen function to make necessary l
23. MSUNG Electronics Co Ltd OfficeServ OpenTSP User Manual CHAPTER 6 Call Processing Flow Extension 203 10 59 44 10 59 44 10 59 44 10 59 46 10 59 46 10 59 46 10 53 49 10 53 49 LINECALLSTATE_OFFERING received on 0x00010234 LINECALLINFO on 0x00010234 received LINECALLINFO 0x00010234 dwTotalSize 0x000001a8 dwNeededSize 0x0000015c dwUsedsize 0x0000015c hLine 0x00010278 dwLineDeviecelD 0x00000007 dwAddresslD 0x00000000 dw Trunk Oxffffffff 1 CallerlD 201 CalledID 203 ConnectedID 201 LINECALLSTATE_CONNECTED received on 0x00010234 LINECALLINFO on 0x00010234 received LINECALLINFO 0x00010234 dwTotalSize 0x000001a8 dwNeededSize 0x0000015 dwUsedSize 0x0000015c hLine 0x00010278 dwLineDeviecelD 0x00000007 dwAddresslD 0x00000000 dw Trunk Oxffffffff 1 CallerlD 201 CalledID 203 ConnectedID 201 LINECALLINFO on 0x00010234 received LINECALLINFO 0x00010234 dw Totalsize 0x000001a8 dwNeededSize 0x0000016c dwUsedSize 0x0000016c hLine 0x00010278 dwLineDeviecelD 0x00000007 dw ddress D 0x00000000 dwTrunk Osxffftttff 1 CallerlD 202 CalledID 203 ConnectedlD 202 RedirectionID 203 RedirectingID 201 Figure 6 12 Call Status Messages for Consult Transfer of Extension 203 Type of Call Processing Messages in the TAPI Sampler Program The messages of call progress such as Blind Transfer Conference PickUp and NOTE Redirect can be checked from the TAPI Sampler program O SAMSUNG Electronics Co Ltd
24. OfficeServ Open TSP User Manual Version 1 0 March 2004 ELECTRONICS COPYRIGHT This manual is proprietary to SAMSUNG Electronics Co Ltd and is protected by copyright No information contained herein may be copied translated transcribed or duplicated for any commercial purposes or disclosed to third parties in any form without the prior written consent of SAMSUNG Electronics Co Ltd TRADEMARKS Product names mentioned in this document may be trademarks and or registered trademarks of their respective companies This manual should be read before the installation and operation and the operator should correctly install and operate the product by using this manual This manual may be changed for the system improvement standardization and other technical reasons without prior notice For further information on the updated manual or have a question the content of manual contact Document Center at the address below Address Document Center 2nd Floor IT Center Dong Suwon P O Box 105 416 Metan 3dong Paldal gu Suwon si Gyeonggi do Korea 442 600 e mail manual samsung com Or contact Call Center at the telephone below if you have any questions or concerns regarding the operation of your system Phone 81 1588 4141 http www samsungnetwork com 2003 SAMSUNG Electronics Co Ltd All rights reserved INTRODUCTION Purpose The OpenTSP User Manual provides a brief description of the Samsun
25. Page 77 CHAPTER 6 Call Processing Flow OfficeServ OpenTSP User Manual LY This page is intentionally left blank Page 78 SAMSUNG Electronics Co Ltd ABBREVIATION API Application Program Interface ASP Abstract Service Primitive CD Compact Disk CTI Computer Telephony Interface DCS Digital Cellular System DND Do Not Disturb DNIS Dialed Number Identification Service DTMF Dual Tone Multi Frequency HTTP Hypertext Transfer Protocol ID Identification iDCS internet Digital Cellular System IP Internet Protocol OHVA Off hook Voice Announce PIDs Process Identifications ROM Read Only Memory SAMSUNG Electronics Co Ltd Page 79 Abbreviation T Page 80 TAPI TCP TSP TSPI Telephony Application Programming Interface Transmission Control Protocol Telephony Service Provider Telephony Service Provider Interface OfficeServ OpenTSP User Manual SAMSUNG Electronics Co Ltd OfficeServ OpenTSP Driver Description 2003 Samsung Electronics Co Ltd All rights reserved Information in this document is proprietary to SAMSUNG Electronics Co Ltd No information contained here may be copied translated transcribed or duplicated by any form without the prior written consent of SAMSUNG Information in this document is subject to change without notice Visit us at http www samsungnetwork com ELECTRONICS
26. SUNG Electronics Co Ltd Page 11 CHAPTER 2 OpenTSP Driver Installation OfficeServ OpenTSP User Manual 5 The telephony service of the Windows OS is related to the following services Thus the services below should be checked for normal operation e Remote Access Auto Connection Manager Remote Access Connection Manager These two Services should be set to Disable or Manual and stopped for normal operation BER action view e gt Eme 2 Er su Services Local Bs Print Spooler Loads files Started Automati Sy Protected Storage Provides pr Started Automati Qos RSVP Provides n Manual emote Access Auto Connection Manager SO Manual By Remote Access Connection Manager Creates a Manual Bs Remote Procedure Call RPC Provides th Started Automati S Remote Procedure Call RPC Locator Manages t Manual S Remote Registry Service Allows rem Started Automati S Removable Storage Manages r Started Automati Sy Routing and Remote Access Offers rout Disabled 84 Runfs Service Enables st Started Automati Ay Security Accounts Manager Stores sec Started Automati Bs Server Provides R Started Automati Sa Simple Mail Transport Protocol SMTP Transports Started Automati Ay Smart Card Manages 4 Manual Ss Smart Card Helper Provides 5 Manual Ay System Event Notification Tracks syst Started Automati Bs Task Scheduler Enables a Started Automati TCP IP NetBIOS Helper Service Enables s
27. Sampler SAMSUNG Electronics Co Ltd Page 27 CHAPTER 3 OpenTSP Window Description OfficeServ OpenTSP User Manual 1 OpenTSP Config Tool The OpenTSP Config Tool allows the user to set the network information Trace Type and the Licence Key of the OfficeServ Link to which the TSP connects OpenTSP Configuration Tool i x r Connect to Server OfficeServ Link Server IP Address 165 213 88 88 Server Port No 6000 r Trace Type Ce None C Level 1 Level 2 Figure 3 2 OpenTSP Config Tool Screen e Server IP Address Enter the IP address of the computer where the OfficeServ Link is installed The OfficeServ Link program may or may not be installed and operated on the same computer where the OpenTSP driver is installed e Server Port No This is the number of the port where the OfficeServ Link program is waiting for connection The default number is 6000 This port number should be set as the same port number set at the OfficeServ Link program e Trace Type The OpenTSP driver displays its operation data through the Tool DBGView exe Set the details of the operation data to be displayed None No display default Level 1 Displays only basic information Level 2 Displays detail information Page 28 SAMSUNG Electronics Co Ltd OfficeServ OpenTSP User Manual CHAPTER 3 OpenTSP Window Description 2 Scavenger Tool The Scavenger Tool allows the user to initialize the TSP driv
28. Status of Calls in Progress The events and messages generated while a call is being processed i e from making a call to connecting a call by the TAPI compatible application are as follows The figure below shows the example of events on call status sent to the TAPI compatible applications of both a caller and called party when a call is in progress Caller Side TSP Switch Side Called Side Make Call to Destination Idle State Crate New Call Dial tone Event a O Crate Idle State Dial Tone State New Call Ringback Event Offering Event E Offering State Answer This Call Connected Event Ringback State Connected Event Connect State Connect State Drop This call Drop Event p Hook On Disconnect State Hook On Event Deallocate N Disconnect idle IDLE State d Current Call State Deallocate 4 Current Call R Figure 6 3 Flow Chart of the Status of Calls in Progress SAMSUNG Electronics Co Ltd Page 71 CHAPTER 6 Call Processing Flow OfficeServ OpenTSP User Manual 2 4 Page 72 Details of Calls When call status is changed for example when a call is made from Extension 201 to Extension 202 by using the TAPI Sampler program the status message of the call is displayed in real time for each event The call status change messages include caller IDs called IDs trunk numbers DNIS information call directions and reasons for call generation As shown in the displayed screen b
29. Window Displays the progress of call origination termination e Detail Message Information Window Displays detail information on messages the TAPI Sampler received through the TAPI service Page 30 SAMSUNG Electronics Co Ltd OfficeServ OpenTSP User Manual CHAPTER 3 OpenTSP Window Description Call Status Window Parameters of the Call Status Window are as follows Parameter Description Time Time when the event occurred CallHandle Call Handle Displayed in 4 byte hexadecimal CallState Displays the call status as Idle Connected Busy etc CallStatDetail Displays additional information if any on the call status ConnectedlD Displays the phone number of the other party Message Status Window Parameters of the Message Status Window are as follows Parameter Description Time when the event was received Event Displays details on the received event SAMSUNG Electronics Co Ltd Page 31 CHAPTER 3 OpenTSP Window Description OfficeServ OpenTSP User Manual LY This page is intentionally left blank Page 32 SAMSUNG Electronics Co Ltd CHAPTER 4 OpenTSP Driver Guide This chapter describes the procedures for dialing receiving and disconnecting calls using the OpenTSP driver after successfully installing the driver on the PC The tools or programs used for procedures from setting the environment to processing calls are as follows Step Item Used Tool Program 1 Environm
30. aaanaaca 71 Figure 6 4 Messages of Call Status eeeea aaa aaa aaa aaa 72 Figure 6 5 Messages of Call Status eeeeea aaa each 72 Figure 6 6 Flow Chart of Calls on Ho 73 Figure 6 7 Messages of Call Status eeeeea eee aaa aaa aaa aaa aaa aaa 73 Figure 6 8 Messages of Call Status eeeeea eee anawa 74 Figure 6 9 Flow Chart of Call Forwarding Status orrrrrnvrnnnnvnnnnvrnrnrrrnnnrnnnnnrenrrrrennrnnennnnrnnn 75 Figure 6 10 Call Status Messages for Consult Transfer of Extension 201 76 Figure 6 11 Call Status Messages for Consult Transfer of Extension 202 1 76 Figure 6 12 Call Status Messages for Consult Transfer of Extension 2083 77 LIST OF TABLES Table 2 1 OpenTSP Driver Installation Procedure cccceceeeeeeeeeeeeeeeeseeeeeeeeeaeeeeeeeeeneeeeas 3 Table 2 2 OpenTSP Driver Installation Environment 4 Page VIII SAMSUNG Electronics Co Ltd CHAPTER 1 Introduction 1 Introduction to OpenTSP The OpenTSP Telephony Service Provider Driver 3 x referred to as OpenTSP hereinafter interfaces with the Samsung OfficeServ telephone system through the TCP IP system based on the Microsoft TAPI 2 x TAPI 3 x specifications and enables call control and call processing of the Telephony Application Programming Interface TAPI service through the TSPI The OpenTSP driver is inst
31. all the OpenTSP driver according to the installation procedure Read the Cautions and Notes carefully to prevent error during installation Installation Data Verification SAMSUNG Electronics Co Ltd After installing the OpenTSP driver check if the installation is successful by verifying the driver file and the registration status Page 3 CHAPTER 2 OpenTSP Driver Installation OfficeServ OpenTSP User Manual 1 Installation Environment and Conditions The OpenTSP driver may be installed and executed for call processing on various versions of Microsoft Windows This section describes the environment and conditions that are required for proper installation of the OpenTSP driver 1 1 Installation Environment Check the installation environment below before installing the OpenTSP driver Table 2 2 OpenTSP Driver Installation Environment Type Category Requirement Hardware Compatible Switch The OpenTSP may only be used in the Samsung key telephone system which supports the TAPI 2 x interface Switch Interface The OpenTSP may only use the switch service through a separate S W called OfficeServ Link Network Interface A network card supporting TCP IP protocol should be installed on the PC Software TAPI version TAPI 2 x or higher Operating system Windows 98 Since the TAPI 2 x is included in the Second Edition of Windows 98 only the Windows 98SE version can be used Windows ME Check the TAPI
32. alled on a PC using the Windows O S The Microsoft TAPI consists of the three modules shown below Window based PC Telephony Application TAPI TAPI Service TSPI Telephony Service PBX Key Telephone Phone System Provider System etc Figure 1 1 TAPI Configuration Diagram SAMSUNG Electronics Co Ltd Page 1 CHAPTER 1 Introduction OfficeServ OpenTSP User Manual Page 2 Modules in Figure 1 1 are described below Telephony Application Supplied by the application vendor the Telephony Application provides features such as call processing to the users through TAPI an API provided by the Microsoft TAPI Service Telephony applications include the dialer program embedded in the Windows OS and Outlook the Contact Manager program of Microsoft TAPI Service As a basic module of the Microsoft Windows OS the TAPI Service uses the Telephony Service Provider installed on a PC upon the request of the application program Telephony Service Provider TSP Provided by the switch vendor the TSP is a service provider that communicates with the Microsoft TAPI The TSP is executed when the application program requests the TAPI feature OpenTSP Features The Samsung OpenTSP driver is a Microsoft Windows compatible TSP the Telephony Application program connects to the TAPI Service through a Computer telephony interface to use the features of the Samsung key telephone system The OpenTSP referrers to the
33. board D Mouse Network and Dial up Connections Administrative Tools amp BPhone and Modem Options H Power Options Configures administrative settings for Regional Options B Scanners and Cameras your computer Qi Sounds and Multimedia E System Users and Passwords Windows Update Windows 2000 Support Configures administrative settings for your computer My Computer Figure 2 7 Selecting Administrative Tools Page 10 SAMSUNG Electronics Co Ltd OfficeServ OpenTSP User Manual CHAPTER 2 OpenTSP Driver Installation 3 Select Service from the Administrative Tools window J Administrative Tools File Edit View Favorites Tools Help BER Back gt Qsearch Gyrolders GBristory AF OF X a Er Address m Administrative Tools gt o Tools Services Shortcut Administrative Starts and stop services Modified 1996 03 18 2 3 41 Be fy Component Services ad Event Viewer Computer Management Internet Services Manager 3 Personal Web Manager ek Telnet Server Administration yd Data Sources ODBC HR Local Security Policy En Server Extensions Administrator El Starts and stop services 1 30 KB my Computer Figure 2 8 Selecting Service 4 Check the Telephony service TAPI service status from the Service window below If the Telephony service is displayed as started as shown b
34. compatible application can use a specific line device as shown in the TAPI Life Cycle 2 of Figure 6 1 This section describes the type of the call processing events to be reported while the call processing events are generated from the Samsung key telephone system and forwarded to the TAPI service through the OpenTSP driver as well as processing procedures 2 1 Major Events LINE CALSTATE and LINE CALLINFO are the events that all the TAPI compatible applications should process by default These events are reported when the status of a specific call and the details of each call are changed in each line device LINE_CALLSTATE The LINE_CALSTATE event is reported when the status of calls is possibly changed in each line device Examples of the call status include IDLE RINGBACK OFFERING CONNECT HOLD and DISCONNECT The call status is reported in event of status transition When the LINE_CALLSTATE event is generated the TAPI compatible application calls the lineGetCallState function to read the details of call status LINE_CALLINFO The LINE_CALLINFO event is reported when information on calls in each line device is changed Information on calls needed during call processing includes caller ID name called party ID name the phone number name of the person to whom a call is forwarded and call status The information can be changed When the information is changed the LINE_CALLINFO event is reported The TAPI compatible application calls
35. der Add Remove Configure Cancel Apply Figure 2 5 Advanced Tab of Phone and Modem Options The TAPI compatible driver can be installed separately on each computer and a newly added TAPI driver is displayed on the Advanced tab of the Phone and Modem Options The TAPI driver is registered as Samsung SCTSP32 TAPI2 x Compatible Telephony Service Provider or Samsung DCSTSP Telephony Service Provider SAMSUNG Electronics Co Ltd Page 9 CHAPTER 2 OpenTSP Driver Installation OfficeServ OpenTSP User Manual 1 3 Checking the Telephony Service The procedure for checking if the Telephony service is normally operating is as follows 1 Select Start gt Settings gt Control Panel from the computer H Windows Update Programs gt T A Documents gt E Settings E ageet WH Network and Dial up Connections Printers Help s Taskbar amp Start Menu Search gt Log Off Administrator s dei Shut Down Figure 2 6 Executing the Control Panel 2 Double click the Administrative Tools from the control panel below Fie Edit View Favorites Tools Help Back search Gyrolders CBristory 5 Di X en Eir Address Control Panel gt Gen a ES amp Accessibility Options 3 u UJ E at Eh Add Remove Programs ry display G Folder Options Control Panel R Game Controllers GF Internet Options java Plug in 1 4 0_03 Key
36. e Entire internal external page SAMSUNG Electronics Co Ltd Page 57 CHAPTER 5 TAPI Functions OfficeServ OpenTSP User Manual 3 6 Page 58 System Hold Retrieval The System Hold Retrieval enables the user to hold an incoming call momentarily and answer the call from another extension Enter the syntax below to call the lineDevSpecific function when the System Hold Retrieval is used in the TAPI application LONG lineDevSpecific HLINE hLine DWORD dwAddressID HCALL hCall LPVOID lpParams DWORD dwSize Input Parameter Values e hLine Processes the lines to be used e dwAddressID 0 e hCall Not used e pParams Enters the command strings as shown below e DwSize Buffer length Null value included Value Byte D C S 3 Bytes S 1 Byte Number of the calls on hold Up to 4 Bytes O SAMSUNG Electronics Co Ltd OfficeServ OpenTSP User Manual CHAPTER 5 TAPI Functions 3 7 Clear Message Waiting The Clear Message Waiting disables the message waiting LED to be displayed when a message is left in the user s phone Checking if a message has been left In the Samsung key telephone system the LED on the message button of the NOTE Connected phone turns on to notify the other party that a message has been left when a caller leaves the message because the caller cannot speak to the other party Enter the syntax below to call the lineDevSpecific function when the
37. e 1 1 TAPI Configuration Diagram eee season aaa aaa aaa aaaaecia 1 Figure 2 1 Starting the Control Panel 6 Figure 2 2 Selecting Phone and Modem Options aaa aaa aaa aaa aaa aaa aaenaae 6 Figure 2 3 Phone and Modem Options Window sue eeseea eee eee aaa aaa aaa aaa anna aecnaae 7 Figure 2 4 Edit Location Window A 8 Figure 2 5 Advanced Tab of Phone and Modem Options aaa aa ae aaa aanaaaenaae 9 Figure 2 6 Executing the Control Panel 10 Figure 2 7 Selecting Administrative Tools e ssss eee aaa aaa aaa aaa aaa aaa aaa enaiieia 10 Figure 2 8 Selecting Service eee aaa aaa aaa aaa aaa aaa aaa enaicaia 11 Figure 2 9 Service Window A 11 Figure 2 10 Telephony Service esse aaa aaa aaa aaa aaa aaan i atrae ashara iiaa 12 Figure 2 11 Installation Window sisse eaaa EAEE ESEE ERRASSE 13 Figure 2 12 Licence Agreement 13 Figure 2 13 Selecting Installation Folder aaa aaa aaa aaa aaa aaa aan ieia 14 Figure 2 14 Selecting Installation Twpe eee aso aaa aaa aaa aaa aaa aan 15 Figure 2 15 Selecting Installation Folder seann aaa aaa aaa enaaieia 15 Figure 2 16 Phone and Modem Options eee seen aaa aaa aaenaiieia 16 Figure 2 17 Communication Parameters eee aaa aaa aaa aaa aaa aaa enaaieia 17 Figure 2 18 Installation Complete eee aaa aaa aaa aaa aaa aenai aaa 18 Figure 2 19 OpenTSP Utility Program eee ea aaa aaa aaa aaa aaa aaa aaenaiieca 20 Figure 2 20 Advanced Tab of Phone and Modem Options sea aeaa aaa sanaaeae 20 Figure 2 21
38. e 16 SAMSUNG Electronics Co Ltd OfficeServ OpenTSP User Manual CHAPTER 2 OpenTSP Driver Installation 8 Enter the items of the Communication Parameters window below and click the OK button Communication Parameters xj M Connect to Server OfficeServ Link Server IP Address Server Port No 6000 m Trace Type None Levell Level2 Figure 2 17 Communication Parameters Trace Type The Trace Type setup affects the performance of the OpenTSP driver and should be NOTE set to None under normal circumstances Change the setting to Level 1 or Level 2 only when instructed by a trained support engineer amp If the OpenTSP is installed when OfficeServ Link is not operating Though the OpenTSP driver can be installed while the OfficeServ Link is not NOTE operating the CTI application program automatically attempts connection to the corresponding port after the installation Thus the Communication Parameter should be set to enable connection to the OfficeServ link before starting the CTI application program SAMSUNG Electronics Co Ltd Page 17 CHAPTER 2 OpenTSP Driver Installation OfficeServ OpenTSP User Manual 9 Upon successful installation of the OpenTSP driver the OpenTSP Setup Complete window appears Click the Finish button InstallShield Wizard OfficeSery OpenTSP Setup Complete Ed The InstallShield wizard
39. e through the dialing program the messages exchanged can be viewed through the Message Viewer SAMSUNG Electronics Co Ltd Page 41 CHAPTER 4 OpenTSP Driver Guide OfficeServ OpenTSP User Manual 2 2 Call Processing of the TAPI Sampler Users can dial receive or disconnect calls through the TAPI Sampler The OfficeServ Link program should be normally running to Dial using the TAPI program Dialing Calls Procedure for dialing calls using the TAPI Sampler is as follows 1 Click Start gt Programs OfficeServ OpenTSP Driver gt TAPI Sampler Tool as shown below OpenT5P Config Tool s Scavenger Tool Tapi Sampler Tool Figure 4 17 Executing the TAPI Sampler Tool 2 Select your extension number from the My Extension field on the screen below and click the Open button Samsung TAPI Sampler NONE P x My Extention J240 v Open Destination Dial CallHandle CallState CallStat Event Figure 4 18 Selecting Extension Number Page 42 SAMSUNG Electronics Co Ltd OfficeServ OpenTSP User Manual CHAPTER 4 OpenTSP Driver Guide 3 Enter the destination number in the Destination field and click the Dial button Setting different numbers for the My Extension and Destination fields will enable receiving calls through TAPI Sampler E Samsung TAPI Sampler 2001 My Extention 2001 Close Destination 2002 Dial Time CallHandle CallS
40. eceived from the key telephone system to the OpenTSP driver The OpenTSP driver converts the event for the processing results into the form that can be processed by the TAPI service and forwards the event to the TAPI service The TAPI service forwards the results for TAPI function processing to the Phone Dialer through the TAPI service Once the steps above are completed the Phone Dialer offers the call processing results to users through an internal processing module O SAMSUNG Electronics Co Ltd OfficeServ OpenTSP User Manual 2 CHAPTER 5 TAPI Functions List of the TAPI Functions Restriction The OpenTSP driver supports INTERACTIVEVOICE mode and only the Line Device function out of the list of the TAPI functions of Microsoft List of the TAPI Functions The list of the TAPI functions that the OpenTSP driver enables is shown below TAPI Functions of Microsoft LineAddToConference Supported or Not O Remarks Consultation Call LineAnswer O Off Hook LineBlindTransfer O Consultation Call Transfer LineClose O LineCompleteCall O Camp on Msg Waiting OHVA Callback LineCompleteTransfer O Transfer LineDeallocateCall O Idle Call Remove LineDevSpecific O Refer to 5 3 List of the OpenTSP Driver Expansion Functions LineDial O Make Call LineDrop O On Hook LineForward O Set Reset Forward DND LineGenerateDigits O Send DTMF Digits
41. efined by the TAPI the OpenTSP driver provides a variety of expansion functions Call the lineDevSpecific function to use the expansion functions Enter the syntax below to call the lineDevSpecific function LONG lineDevSpecific HLINE hLine DWORD dwAddressID HCALL hCall LPVOID lpParams DWORD dwSize The features available by the lineDevSpecific function in the Samsung key telephone system are as follows e Station Lock e Vacant Station Message e Follow Me e Make New Trunk Call e Page e System Hold Retrieval e Clear Message Waiting e Clear Call Back e OHVA e Silent Monitoring e Mute On Off e Line Reset Page 52 SAMSUNG Electronics Co Ltd OfficeServ OpenTSP User Manual CHAPTER 5 TAPI Functions 3 1 Station Lock The Station Lock disables other users from using their own phones to make or answer calls The available modes are as follows e Unlock Release lock e Locked all Lock call outgoing and incoming Enter the syntax below to call the lineDevSpecific function when the Station Lock is used in the TAPI application LONG lineDevSpecific HLINE hLine DWORD dwAddressID HCALL hCall LPVOID lpParams DWORD dwSize Input Parameter Values e hLine Processes the lines to be used e dwAddressID 0 e hCall Not used e pParams Enters the command strings as shown below Value Byte D C S 3 Bytes E 1 Byte Option 1 Byte 0 Unlock 2 Lock
42. el Figure 2 14 Selecting Installation Type 6 The Select Program Folder window below appears Click the Next gt button to use the default name Samsung Telephony Service Provider Enter a new name into the field to change the folder name InstallShield Wizard i xl Select Program Folder Please select a program folder Setup will add program icons to the Program Folder listed below You may type a new folder name or select one from the existing folders list Click Next to continue Program Folders Existing Folders Java 2 Runtime Environment Microsoft Office Printe Internet Printing Snaglt 6 SpotNews 2 2 Startup uniVIEWS InstallShield lt Back Cancel Figure 2 15 Selecting Installation Folder SAMSUNG Electronics Co Ltd Page 15 CHAPTER 2 OpenTSP Driver Installation OfficeServ OpenTSP User Manual 7 Enter the entry items of the Phone and Modem Options window below Phone And Modem Options x Dialing Rules B The list below displays the locations you have specified Select the A location from which you are dialing Locations Location O My Location 02 New Edit Delete Phone number will be dialed as Figure 2 16 Phone and Modem Options Dialing Rules Setup Refer to the steps from 1 to 4 of the Samsung TAPI Driver in 1 2 Installation NOTE Conditions for setting the Dialing Rules Pag
43. elow the TAPI service is operating iu Services Action view gt Bale AB gt m n Tree Services Local By Security Accounts Stores sec Started Automatic LocalSystem Sy Server Provides R Started Automatic LocalSystem Sy Simple Mail Transpo Transports Started Automatic LocalSystem Bay Smart Card Manages a Manual LocalSystem By Smart Card Helper Provides 5 Manual LocalSystem By System Event Notifi Tracks syst Started Automatic LocalSystem By Task Scheduler Enables a Started Automatic Localsystem Bs TCP IP NetBIOS Hel Enables su Started Automatic Z ite Started Manual Allows a re Manual Localsystem Sy Uninterruptible Pow Manages a Manual LocalSystem Sy utility Manager Starts and Manual LocalSystem Bs windows Installer Installs re Manual LocalSystem Sy windows Managem Provides s Started Automatic LocalSystem Sy Windows Managem Provides s Started Manual LocalSystem By Windows Time Sets the co Manual LocalSystem Bp winfil32 Started Automatic LocalSystem By WINS Client Maintains a Started Automatic LocalSystem Sy Workstation Provides n Started Automatic LocalSystem By World Wide Web Pu Provides w Started Automatic LocalSystem Figure 2 9 Service Window Terminating Restarting the Telephony Service Users can terminate or restart the telephony service if necessary through the above NOTE window SAM
44. elow the messages of call status show both the status change of the call LINE_CALLSTATE and the change of the details of each call LINE_CALLINFO Once the details of calls are changed the details are forwarded from the OpenTSP to the TAPI service through the LINE_CALLINFO event Also the TAPI compatible application calls the lineGetCalllnfo function to read the changed information or one to be checked Caller Extension 201 201 opened NECALLSTATE_DIALTONE received NECALLSTATE_RINGBACK received NECALLINFO on 0x000102ee received NECALLINFO 0x000102ee w Totalsize 0x000001a8 dwNeededSize 0x00000154 dwUsedSize 0x00000154 Line 0x00010355 dwLineDeviecelD 0x00000005 dwAddressID 0x00000000 w Trunk Oxffffffff 1 alledlD 202 onnectedID 202 NECALLSTATE_CONNECTED received NECALLINFO on 0x000102ee received NECALLINFO 0x000102ee wTotalSize 0x000001a8 dwNeededSize 0x00000154 dwUsedSize 0x00000154 Line 0x00010355 dwLineDeviecelD 0x00000005 dwAddressID 0x00000000 w Trunk tetni 1 azat cc cce C C ararrnm cco s LINECALLSTATE_IDLE received IDLE Call Handle 0x000102ee deallocated Figure 6 4 Messages of Call Status Called Party Extension 202 09 24 36 202 opened 09 24 55 LINECALLSTATE_OFFERING received 09 24 55 LINECALLINFO on 0x000102cc received 09 24 55 LINECALLINFO 0x000102cc dw TotalSize 0x000001 8 dwNeededSize 0x0000015c dwUsedSize 0x0000015c hLine 0x00010311 dwLineDeviecelD 0x0000000
45. ension that has asked for holding a Call 10 10 03 LINECALLSTATE ONHOLD received 10 10 03 LINECALLSTATE DIALTONE received 10 10 05 LINECALLSTATE IDLE received 10 10 05 IDLE Call Handle 0x000101ee deallocated 10 10 05 LINECALLSTATE CONNECTED received Figure 6 7 Messages of Call Status O SAMSUNG Electronics Co Ltd Page 73 CHAPTER 6 Call Processing Flow OfficeServ OpenTSP User Manual The Extension where a Call has been Held 10 10 03 LINECALLSTATE_CONNECTED received 10 10 03 LINECALLINFO on 000010222 received 10 10 03 LINECALLINFO 0x00010222 dw Totalsize 0x000001a8 dwNeededSize 0x0000015c dwUsedSize 0x0000015c hLine 0x00010311 dwLineDeviecelD 0x00000006 dwAddresslD 0xO0000000 dw Trunk Oxffffff 1 CallerlD 201 CalledID 202 ConnectedlD 201 10 10 05 LINECALLSTATE_CONNEC TED received 10 10 05 LINECALLINFO on 0x00010222 received 10 10 05 LINECALLINFO 0x00010222 dw Totalsize 0x000001a8 dwNeededSize 0x0000015c dwUsedSize 0x0000015c hLine 0x00010311 dwLineDeviecelD 0x00000006 dwAddresslD 0xO0000000 dw Trunk Oxfffftff 1 CallerlD 201 CalledID 202 ConnectedlD 201 Figure 6 8 Messages of Call Status Page 74 SAMSUNG Electronics Co Ltd OfficeServ OpenTSP User Manual CHAPTER 6 Call Processing Flow 2 6 Procedure for Consult Transfer If either Extension 201 or Extension 202 forwards an extension call to another extension 203 while Extension 201 or Extension 202 is making the call the TAPI compatible applica
46. ent Setup Set IP address and port Phone and Modem Opiions Advanced tab OpenTSP Config Tool Set Trace type Phone and Modem Opiions Advanced tab OpenTSP Config Tool Set Dialing Rules Edit location of Phone and Modem Options Refer to 1 3 Checking Telephony Service in Chapter 2 2 Call Processing Dialing receiving or Programs Accessories gt Communication disconnecting calls gt Dial TAPI Sampler 3 Checking Call OpenTSP driver Programs Accessories gt Communication Processing Messages operation status Dial Message viewer TAPI32 Browser Execute OpenTSP TAPI TAPI32 Browser call function Receive call processing Message viewer result log a TAPI Compatible Application Program TAPI Compatible Application Programs can be used when the OfficeServ Link CHECK program is connected through the OpenTSP driver and is operating normally SAMSUNG Electronics Co Ltd Page 33 CHAPTER 4 OpenTSP Driver Guide OfficeServ OpenTSP User Manual 1 Environment Setup Procedure There are two ways to set the environment for setting the IP address and port for selecting the trace type and for entering the licence key e Phone and Modem Options Advanced tab e OpenTSP Config Tool 1 1 Setup through the Phone and Modem Options Advanced tab Procedure for setting the environment through the Phone and Modem Options Advanced tab of the OS is as follows 1 Select Start gt Settings gt Cont
47. er without restarting the driver during operation This can be used to remove the call details from one or more devices if required This tool should be used with care and only under instruction from a trained engineer Samsung Electronics Co Ltd Figure 3 10 Scavenger Tool Item Description Setup Displays the Scavenger option setup screen On the option setup screen select the phone line from which the Call details should be removed and specify the operation time Close Sends the Scavenger Tool to the system tray Exit Closes the Scavenger Tool SAMSUNG Electronics Co Ltd Page 29 CHAPTER 3 OpenTSP Window Description OfficeServ OpenTSP User Manual 3 TAPI Sampler The TAPI Sampler is a utility program that dials receives or disconnects calls through the OpenTSP driver or displays various TAPI events received by the application programs through the TAPI service Start the TAPI Sampler while the OfficeServ Link program is normally operating to display the screen below EB Samsung TAPI Sampler NONE U xi My Extention Ge Open Destination Dial CallHandle CallState CallStat Call Status Window Message Status Window Figure 3 15 TAPI Sampler Screen As shown above the TAPI Sampler is simply configured e My Extension Select the number of the device to be used by the TAPI Sampler e Destination Enter the destination number for an intercom external call e Call Status
48. es Modems Advanced B The list below displays the locations you have specified Select the location from which you are dialing Locations Location lu Location 02 Figure 4 3 Phone and Modem Options Window 5 Select the Advanced tab on the Phone and Modem Options window Phone And Modem Options o KE Dialing Rules Modems Advanced B The following telephony providers are installed on this computer Providers Microsoft H 323 TAPI Service Provider Microsoft Multicast Conference TAPI Service Provider NDIS Proxy TAPI Service Provider Samsung OfficeSery OpenTSP Driver for Keyphone Series TAPI Kernel Mode Service Provider Unimodem 5 Service Provider Add Remove Configure Cancel Apply Figure 4 4 Advanced Tab of Phone and Modem Options Window SAMSUNG Electronics Co Ltd Page 35 CHAPTER 4 OpenTSP Driver Guide OfficeServ OpenTSP User Manual 6 Select the Samsung OfficeServ OpenTSP Driver for Keyphone Series and click the Configure C button Phone And Modem Options RES Dialing Rules Modems Advanced B The following telephony providers are installed on this computer Providers Microsoft H 323 TAPI Service Provider Microsoft Multicast Conference TAP Service Provider NDIS Proxy TAPI Service Provider Samsung OfficeSery OpenTSP Driver for Keyphone Series TAPI Kernel Mode Service Provider Unimodem 5 Service Provider Add Remove Configure
49. f any before installing the new driver Previous versions of the Samsung TSP driver may be installed in the following cases e Ifthe Samsung TAPI 2 x was installed on a PC using the Windows NT or 2000 Server OS Ifthe computer where the Samsung TAPI 2 x driver was installed is set as the Telephony Client e IfiDCS Call Version 5 1 or lower is installed SAMSUNG Electronics Co Ltd Page 5 CHAPTER 2 OpenTSP Driver Installation OfficeServ OpenTSP User Manual The procedure for checking the information on the TSP driver installed on the computer is as follows 1 Select Start gt Settings gt Control Panel on the computer H i Ze Windows Update Programs gt Documents gt nal aL CL Network and Dial up Connections CH Search LI Printers s 2 Help AR Taskbar amp Start Menu S Run 2 Log Off Administrator up Shut Down Figure 2 1 Starting the Control Panel 2 Double click Phone and Modem Options from the Control Panel shown below File Edit View Favorites Tools Help EJ back EJ search Folders C History ME GS X o Ee address E Control Panel Go ma e db Accessibility Options fd LJ E Add Remove Hardware Fy Add Remove Programs 3 Administrative Tools Zei Date Time Control Panel GQ Display C Folder Options 4 Fonts R Game Controllers Phone and Modem Options GF internet Options gt Java Plug in 1 4 0 03
50. ficeSery OpenTSP Driver Size 904KB AddiRemove Windows Components To change this program it From your Change Remove computer click Change Change Remove K Snagit 6 Size 12 0MB jj SpotNews 2 2 Size 968KB E uniview Size 47 9MB jj Windows 2000 Service Pack 2 Figure 2 26 Add Delete Program Page 24 SAMSUNG Electronics Co Ltd OfficeServ OpenTSP User Manual CHAPTER 2 OpenTSP Driver Installation 2 Among the radio buttons select the Remove item and click the Next gt button InstallShield Wizard xl Welcome Modify repair or remove the program 2 Welcome to the OfficeSery OpenTSP Driver Setup Maintenance program This program lets you modify the current installation Click one of the options below C Modify 7 Select new program components to add or select currently installed components to remove Repair e Reinstall all program components installed by the previous setup Ze Remove E Remove all installed components InstallShield lt Back Cancel Figure 2 27 Delete Window 3 Click OK on the below message window confirming the removal of the OpenTSP driver files Confirm File Deletion P Do you want to completely remove the selected application and all of its components cm Figure 2 28 Confirm Deletion 4 The window below appears to confirm the deletion of the C WINNT System32 SCT32 TSP file Click the Retry button to delete this file
51. g OfficeServ OpenTSP the installation procedure and the procedure on using the functions of the OpenTSP for engineers who develop the TAPI service and telephony application programs Document Content and Organization This manual includes six chapters and the Acronyms The chapters are summarized as follows CHAPTER 1 Introduction This chapter provides an overview description of the Microsoft TAPI system used on the OfficeServ telephone systems a list of standard supported functions and a list of Samsung Specific functions used only on the Samsung TSP driver CHAPTER 2 OpenTSP Driver Installation This chapter describes items that must be checked before installing the OpenTSP driver and the procedure for installing the OpenTSP driver CHAPTER 3 OpenTSP Window Description This chapter provides descriptions of the screens toolbars and buttons of the various tools created during the installing the OpenTSP driver CHAPTER 4 OpenTSP Driver Guide This chapter provides the procedure on dialing receiving and disconnecting calls through the OpenTSP driver CHAPTER 5 TAPI Functions This chapter describes the TAPI functions and expansion functions supported by the OpenTSP driver SAMSUNG Electronics Co Ltd Page Introduction OfficeServ OpenTSP User Manual CHAPTER 6 Call Processing Flow This chapter describes the life cycle of the TAPI various call processing events of the OpenTSP driver and the call process
52. has successfully installed OfficeServ OpenTSP Driver Click Finish to exit the wizard Figure 2 18 Installation Complete Page 18 SAMSUNG Electronics Co Ltd OfficeServ OpenTSP User Manual CHAPTER 2 OpenTSP Driver Installation 3 Checking Installation Data 3 1 Checking the OpenTSP Driver Files During the installation of the OpenTSP driver the OpenTSP driver and utilities should have been copied to the folders below Location of the OpenTSP driver file The OpenTSP driver is copied to different folders depending on the OS e Windows NT Windows 2000 Winnt System32 sctsp32 tsp e Windows XP Windowsisystem32isctsp32 tsp e Windows 98 Me windowsisystemisctsp32 tsp Location of the OpenTSP driver utility files The OpenTSP utility files should have been copied to the folder below if the default location in Figure 2 15 Selecting Installation Folder was not changed e Program Files Samsung Electronics Samsung Telephony Service Provider Utilities for OpenTSP driver The utilities required for installing operating the OpenTSP driver are as follows Scavenger exe Program for removing Mismatch Call Handle e TAPISampler exe Test program for simple dialing receiving disconnecting calls and for tracking call status data e OpenTSP Config Tool Communication environment setup program for OpenTSP driver SAMSUNG Electronics Co Ltd Page 19 CHAPTER 2 OpenTSP Driver Installation OfficeServ OpenTSP User Manual 3
53. he same as call forwarding unconditional However the call forwarding unconditional is set in the user s phone while the Follow Me is set in another phone Enter the syntax below to call the lineDevSpecific function when the Follow Me is used in the TAPI application LONG lineDevSpecific HLINE hLine DWORD dwAddressID HCALL hCall LPVOID lpParams DWORD dwSize Input Parameter Values e hLine Processes the lines to be used e dwAddressID 0 e hCall Not used e pParams Enters the command strings as shown below e DwSize Buffer length Null value included Value Byte D CS 3 Bytes P 1 Byte Phone number to be forwarded Up to 4 Bytes SAMSUNG Electronics Co Ltd Page 55 CHAPTER 5 TAPI Functions OfficeServ OpenTSP User Manual 3 4 Page 56 Make New Trunk Call The Make New Trunk Call enables the user to make a trunk call continuously without making the call again even after the trunk call is completed Enter the syntax below to call the lineDevSpecific function when the Make New Trunk Call is used in the TAPI application LONG lineDevSpecific HLINE hLine DWORD dwAddressID HCALL hCall LPVOID lpParams DWORD dwSize Input Parameter Values e HLine Processes the lines to be used e dwAddressID 0 e hCall Not used e pParams Enters the command strings as shown below e DwSize Buffer length Null value included Val
54. ine devices available to each application The application which has got permissions for the line after executing the lineOpen function can receive information on call processing in each line device and use functions on calls The TAPI compatible application calls the lineClose function when the application disables the line devices If the lineClose function is called the call processing events generated from the line devices will not be reported and the functions for call processing cannot be used for the line devices Cycle 3 The TAPI compatible application that has permissions for each line device through the lineOpen function can use call processing functions for the line Also since the TAPI compatible application receives the call processing events for the status of all calls it can be defined to perform necessary operations according to the processing rule of the application The call processing functions are available only if call objects exist in the line device How to Use Functions For information about how to use the functions refer to the Microsoft web sites about NOTE the TAPI Page 68 SAMSUNG Electronics Co Ltd OfficeServ OpenTSP User Manual CHAPTER 6 Call Processing Flow 2 Call Processing Events for the OpenTSP Driver The TAPI service of the system offers the call processing events generated from the line device to the application after calling the lineOpen function so that the TAPI
55. ing procedure ABBREVIATION The frequently used abbreviations and acronyms and their meanings in this guide are all collected and explained Conventions The following special paragraphs are used in this document to point out information that must be read This information may be set off from the surrounding text but is always preceded by a bold title in capital letters gt WARNING WARNING Indicates a potentially hazardous situation which if not avoided could result in death or serious injury gt CAUTION CAUTION Indicates a potentially hazardous situation which if not avoided may result in minor or moderate injury It may also be used to alert against unsafe practices CHECKPOINT Z Provides the operator with checkpoints for stable system operation CHECK NOTE Indicates additional information as a reference NOTE Page II OPERATION PROCEDURES Indicates the operation procedures that should be executed in order SAMSUNG Electronics Co Ltd OfficeServ OpenTSP User Manual Introduction Console Screen Output e The lined box with Courier New font will be used to distinguish between the main content and console output screen text Bold Courier New font will indicate the value entered by the operator on the console screen References OfficeServ Operator Manual The OfficeServ Operator Manual describes the main features installation procedure service setting
56. ion Tool Refer to item 9 of the 2 OpenTSP Driver Installation Procedure for detailed NOTE descriptions of each field SAMSUNG Electronics Co Ltd Page 23 CHAPTER 2 OpenTSP Driver Installation OfficeServ OpenTSP User Manual 4 Removing the OpenTSP Driver Remove the OpenTSP driver installed on the system when the driver is no longer needed or when removing a previous version to install a new version of the driver Closing all TAPI compatible programs All TAPI compatible application programs that are currently running must be closed CAUTION before removing the OpenTSP driver If the OpenTSP driver is being operated by a TAPI compatible application program error may occur during the uninstallation process The procedure for removing the OpenTSP driver is as follows 1 Select Start 3 Settings gt Control Panel Add Delete Program to display the g screen below Then select the Samsung Telephony Service Provider and click the Change Remove button ER Add Remove Programs B iol xj Currently installed programs Sort by Name X et sure v rer verner Change or a Reece fen ActiveX Control Size 920KB al Programs Adobe Acrobat 6 0 Professional Size 354MB ij EP Size 784KB bell Java 2 Runtime Environment SE v1 4 0_03 Size 1 73MB Programs fe Java 2 SDK SE v1 4 0 03 Size 1 89MB 7 Java Web Start Size 1 94MB Ki Microsoft Office 2000 Professional Size 185MB te Of
57. les OfficeServ OpenTSP User Manual 2X When dialing from this location use the following rules To access an outside line for local calls dial B To access an outside line for long distance calls dial 3 I To disable call waiting dial 7 Dial using Tone Pulse Cancel Apply Figure 2 4 Edit Location Window For example if the area code is 031 enter 31 The Dialing Rules option is used for making external calls through TAPI Enter the number to be used for making external calls In Australia the number assigned for outside calls is usually 0 J NOTE Dialing Rules Since phones in offices usually connect to the trunk line through a private switch consult the telephony manager of your company for information on the number assigned for outside calls SAMSUNG Electronics Co Ltd OfficeServ OpenTSP User Manual CHAPTER 2 OpenTSP Driver Installation 5 Select the Advanced tab from the Phone and Modem Options screen to display the list of drivers telephony service providers installed on the system Phone And Modem Options 2 x Dialing Rules Modems Advanced R The following telephony providers are installed on this computer Providers Microsoft H 323 TAPI Service Provider Microsoft Multicast Conference TAPI Service Provider NDIS Proxy TAPI Service Provider TAPI Kemel Mode Service Provider Unimodem 5 Service Provi
58. n 3 Select Edit gt Option and display the screen below options 2x Lines Audio Video B Phone and Modem Options r Preferred Line For Calling Cp Phone EJ C Internet m Line Used For Gp Phone Calls Aus Select D m Internet Calls lt Auto Select gt DI Wa Internet Conferences lt Auto Select gt D Cancel Apply Figure 4 10 Option Screen Page 38 SAMSUNG Electronics Co Ltd OfficeServ OpenTSP User Manual CHAPTER 4 OpenTSP Driver Guide e Default line for dialing Select Telephone since the OpenTSP driver is used for line telephones Telephone O Selects the communication line for line telephones Internet N Selects the communication line for Internet lines e Used lines Applies according to the default line used for dialing Phone P Sets telephone lines This number should be identical to the actual extension number of the Samsung switch Internet Communication l Internet Conference F 4 The settings of the Line tab are displayed below The DCS Line 2001 in the Phone field represents that the extension number is 2001 The OpenTSP driver displays the device list of the Samsung key telephone system as DCS Line XXXX extension number Lines Audio Video Phone and Modem Options m Preferred Line For Calling p Phone EJ ntemet Line Used For Phone Calls m Inter
59. net Calls kAuto Select gt DI CH Internet Conferences lt Auto Select gt DI Cancel Apply Figure 4 11 Line Tab of Option Screen O SAMSUNG Electronics Co Ltd Page 39 CHAPTER 4 OpenTSP Driver Guide OfficeServ OpenTSP User Manual 5 Select the Audio Video A tab and check if the Line item of the Dialing Device is set to Telephone and click the OK button Lines Audio Video QE Sound Settings m Devices Used For Calling Line SISCH Ay Audio Record K Audio Playback lt No devices detected gt lh Video Record lt No devices detected gt lt No devices detected gt Ki V Video Playback Cancel Apply Figure 4 12 Audio Video Tab of Option Screen 6 From the Phone Dialer screen below click Phone gt Dial ED File Edit View Phone Windows Help sem 3 M e MW Dial Ret Redial D Join Leave Refresh Hide Calls Preview o Directories Speed Dial gt EG Internet D EE ESE My Ne 4 New Conference Pe BR Join Conference Co 6 Leave Conference lt My Netwo P Speed Dial Conference Room new directory use the Add Directory command in the Edit menu The ries contain people and conferences that can receive Internet calls Place a phone Internet or conference call Figure 4 13 Selecting Dial from Phone Dialer Screen 7 From the
60. nges Thus close all CTI application programs and restart the OpenTSP driver Page 22 SAMSUNG Electronics Co Ltd OfficeServ OpenTSP User Manual CHAPTER 2 OpenTSP Driver Installation Using the OpenTSP Config Tool program The OpenTSP Config Tool program which allows the user to change the configuration of the OpenTSP driver is installed in the OpenTSP driver installation folder Through this program users can easily check and change the settings The procedure for changing the OpenTSP driver environment through the OpenTSP Config Tool program is as follows a 1 Execute the OpenTSP Config Tool under the Start gt Programs gt OfficeServ OpenTSP Driver The screen below is displayed OfficeSery OpenTSP Driver x Before changing each configuration value you have to stop all tapi applications at first Figure 2 24 Closing TAPI Compatible Program 2 The message above informs the user that all TAPI compatible programs need to be closed before changing the environment settings Close all TAPI compatible programs that are currently operating and click the OK button 3 Enter the fields in the window shown below and click the OK button OpenTSP Configuration Tool EI r Connect to Server OfficeSery Link Server IP Address 165 213 88 88 Server Port No 6000 m Trace Type Ce None Level Level 2 OK Figure 2 25 OpenTSP ConfigTool OpenTSP Configurat
61. onfig Tool program Changing from the Phone and Modem Options screen KI 1 Click the Configure button from the Start gt Control Panel gt Phone and m Modem Options gt Advanced screen Phone And Modem Options 2 x Dialing Rules Modems Advanced 3 The following telephony providers are installed on this computer Providers Microsoft H 323 TAPI Service Provider Microsoft Multicast Conference TAPI Service Provider NDIS Proxy TAPI Service Provider Samsung OfficeServy OpenTSP Driver for Keyphone Series TAPI Kernel Mode Service Provider Unimodem 5 Service Provider Add Remove Configure Cancel Apply Figure 2 21 Selecting Configure SAMSUNG Electronics Co Ltd Page 21 CHAPTER 2 OpenTSP Driver Installation OfficeServ OpenTSP User Manual 2 On the OpenTSP environment configuration screen below change the settings and click the OK button Communication Parameters 1 x m Connect to Server OfficeServ Link Server IP Address 165 213 88 88 Server Port No 6000 Trace Type None Levell Level2 Figure 2 22 Communication Parameters 3 The message below appears to confirm the changes Samsung SCTSP32 for DCS Keyphone Series x ze A You need to close and restart all TAPI applications for changes to take effect Figure 2 23 Confirming Changes in Environment Settings 4 The OpenTSP driver must be restarted to apply the cha
62. r are called an error message defined in the TAPI will appear The user can find the entire list of the Microsoft TAPI functions from the Microsoft site http www msdn microsoft com library default asp The user can check the format of each function how to use the functions or the status values returned from the list and refer to the list to develop an application Page 50 SAMSUNG Electronics Co Ltd OfficeServ OpenTSP User Manual CHAPTER 5 TAPI Functions Figure 5 3 URL of the SAMSUNG Electronics Co Ltd El Networking and Directory Services Development General Enterprise Development Graphics and Multimedia Messaging and Collaboration Mobile and Embedded Development NET Development Active Directory ADSI and Directory Services Network Authentication e Background Intelligent Transfer Service Routing and Remote Access Services RRAS EI Telephony Application Programming Interfaces TAPI TSI vert EJ Microsoft Telephony Overview DI TAPI 2 2 TAPI 3 1 TAPI Service Providers Fax Service Internet Connection Sharing and Internet Connection Firewall Message Queuing and Queued Components MSMQ Peer to Peer Real time Communications RTC Client Entire List of Microsoft TAPI Functions Page 51 CHAPTER 5 TAPI Functions OfficeServ OpenTSP User Manual 3 Feature List of the Expansion Functions in the OpenTSP Driver Besides the functions d
63. re nernnnnvrnnnvnnnnnnnnnnnvnnnnvennnnnnnnnnnnnnvnnnnnnnnnnnnnnnnnnnnnnr 13 3 Checking Installation Data rasernnnvvrnnnnvnnnnnvnnnvvnnnnvnnnnnnnnnnnnnnnnvennnnnnnnnnnnnnnnnnnnvennnnnnnnnnnnnnn 19 3 1 Checking the OpenTSP Driver Eiles cece eeeaeeeeeeeseneeeesaeeeeeeeeenees 19 3 2 Checking the OpenTSP Driver Registration rrrrnannvnnerrvnnnrrnnnnnnnnrrrnnnrrrennnrnnenvenrenr 20 3 3 Changing the OpenTSP Driver Environment Settings murrrrnannnvnnorrrnrrrrvnnnrnnnrrrnnenr 21 4 Removing the OpenTSP Driver rrrvrnnnnvnnnnnnnnnnvnnnnvnnnnnnnnnnnnnnnnvnnnnnnnnnnnnnnnvnnnnnnnnnnnnnnnnennnnnn 24 OpenTSP Window Description nrsavvrnnnnnnnvnnnnnnnnnnnnnnnnnvnnnnnnnvnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnr 27 1 OpenTSP Coniig TOO e a an deed zada E 28 2 SCAVENGER LEE 29 den IR el 30 SAMSUNG Electronics Co Ltd Page V Table of Contents OfficeServ OpenTSP User Manual OpenTSP Driver Guide osad egene oo ia iacta did 33 1 Environment Setup ProceduUre rrrsevrnnavnnnnnvnnnnnnnnnvnnnnnvnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnnnnnnnnnner 34 1 1 Setup through the Phone and Modem Options Advanced tab 1 1 34 1 2 Setup through OpenTSP Config Togo 37 2 Call ProCeSsiing EE 38 2 1 Call Processing of the Phone Dialer Program 38 2 2 Call Processing of the TAPI Gampler 42 3 Checking Call Processing Messages through the Message Viewer Tool 45 TAPLFURGUONS Ludde
64. rifying the operation of the OpenTSP driver Page 46 SAMSUNG Electronics Co Ltd CHAPTER 5 TAPI Functions This chapter describes the features of the standard TAPI functions and Samsung Specific functions that the OpenTSP driver supports 1 Relationship Between the TAPI and TSPI When the TAPI compatible application requests a TAPI function the Telephony Service Provider provides the TSPI functions related to the TAPI function That is the TAPI compatible application receives the TAPI service offered by the key telephone system through the Telephony Service Provider The procedure for exchanging messages between the TAPI and TSPI is shown in the figure below Key Telephone System TAPI Compatible Application CTI Service l Telephony Service Operating System Provider Figure 5 1 Flow of Messages Between the TAPI and TSPI Each step shown in Figure 5 1 is described below The TAPI compatible application calls a TSPI function to the TAPI service of the key telephone system in order to process calls The TAPI compatible application calls a TSPI function to the Telephony Service Provider The Telephony Service Provider forwards the event requested by the TAPI compatible application to the TAPI service of the key telephone system The TAPI service of the key telephone system processes the event and notifies the Telephony Service Provider of the results The Telephony Service Provider forwards the results recei
65. rol Panel on the computer g z 2 S hel bi Programs gt EV Documents E nal i Network and Dial up Connections GI Search BIE S Printers 2 Help A Taskbar amp Start Menu Run F e Log Off Administrator ap Shut Down Figure 4 1 Starting Control Panel 2 Select the Phone and Modem Options from the Control Panel shown below BER File Edit View Favorites Tools Help EJ back gt Qsearh TyFolders History 5 GE X a E Address Lat Control Panel Pa amp Accessibility Options gt A Hardware Ce Programs Administrative Tools ES Date Time Control Panel display Cf Folder Options a R Game Controllers Phone and Modem Options Gor Options Java Plug in 1 4 0 03 Configures your telephone dialing rules gay Keyboard dD Mouse and modem properties Network and Dial up Connections 8 Phone and Modem Options Windows Update D Power Options Printers Windows 2000 Support Regional Options B Scanners and Cameras Scheduled Tasks RE Sounds and Multimedia K System ki Users and Passwords Configures your telephone dialing rules and modem properties My Computer Figure 4 2 Selecting Phone and Modem Options Page 34 SAMSUNG Electronics Co Ltd OfficeServ OpenTSP User Manual CHAPTER 4 OpenTSP Driver Guide 3 Click the Edit E button on the Phone and Modem Options window Dialing Rul
66. s and user guide of the OfficeServ Operator an application program for telephony communication OfficeServ Call Manual The OfficeServ Call Manual describes the main features installation procedure service settings and user guide of the OfficeServ Call an application program for telephony communication Revision History 1 0 3 2004 1 Release Edition No Date of Issue Remark SAMSUNG Electronics Co Ltd Page III Introduction OfficeServ OpenTSP User Manual LY This page is intentionally left blank Page IV SAMSUNG Electronics Co Ltd TABLE OF CONTENTS INTRODUCTION Nie Document Content and Organization GONVEMUONS EE II Gons le Screen Qutp t iieii iini iii eee lie idi a ia dar i iaaa III Eer II FROVISIOM FIISTONY EE II Saipe Et d EE 1 1 Introduction to OpenTSP sss ssssazes ama ea amas az aa aa maa a aaa aa az za wawa aa aaa aaa aa aaa aa nennen 1 2 OpenT SP FeatureS 2 u 5u5 owe sy czo ane daane a awa ala dawida wwa wa w w wa dO wy dyw 2 OpenTSP Driver Installation i lh a a Gi i eee eee 3 1 Installation Environment and Conditions s rnnsevnnnvvnnnnnvnnnnnnnnnnnnnnnvnnnnnnnnnnnnnnnvnnnnnnnnnnnnnnnner 4 1 31 Installation Environment EE 4 1 2 Installation Condnions ass aaa aaa aaa aaa aaa aaa aa aaa aaa aaa aa waza aa waza ae wazna aeezaaaaaa 5 1 3 Checking the Telephony Service e eeses eee aaa eiaaa 10 2 OpenTSP Driver Installation Procedu
67. s folder click Next To install to a different folder click Browse and select another folder r Destination Folder D OfficeServ OpenT SP Driver Browse e Figure 2 13 Selecting Installation Folder OpenTSP Driver Installation Folder The OpenTSP installation program installs two types of programs on the user s NOTE computer The SCTSP32 TSP file basic Telephony Service Provider file is copied to the C WINNT system32 folder and is registered to TAPI Utility programs required for installing and operating the OpenTSP driver are copied to the C Program Files Samsung Telephony Service Provider folder Thus the folder selected during the installation procedure above C Program Files Samsung Telephony Service Provider is the location to where the utility programs are copied SAMSUNG Electronics Co Ltd OfficeServ OpenTSP User Manual CHAPTER 2 OpenTSP Driver Installation 5 Select Typical from the Setup Type window below and click the Next gt button InstallShield Wizard x Setup Type Select the Setup Type to install Click the type of Setup you prefer then click Next Typical Program will be installed with the most common options Recommended for most users Compact Program will be installed with minimum required options Custom You may choose the options you want to install Recommended for advanced users InstallShield lt Back Ne Canc
68. se all TAPI compatible programs that are currently operating and click the OK button 3 Enter the fields in the window shown below and click the OK button x Connect to Server OfficeServ Link Server IP Address 165 213 88 88 Server Port No 6000 Trace Type Ce None C Level 1 Level 2 Figure 4 8 OpenTSP Config Tool SAMSUNG Electronics Co Ltd Page 37 CHAPTER 4 OpenTSP Driver Guide OfficeServ OpenTSP User Manual 2 Call Processing 2 1 Call Processing of the Phone Dialer Program A dialing program is installed as standard in all versions of Windows Dialing Procedure Procedure for dialing through the Phone Dialer is as follows 1 Connect the Samsung Key telephone system and the OfficeServ Link program through the CTI link 2 Execute the Phone Dialer program of the PC by clicking Start gt Programs gt Accessories gt Communication gt Phone Dialer The Phone Dialer screen shown below appears Geng Diner ToT File Edit View Phone Windows Help oa P a oa w e Dial Redial Speed New Join Leave Refresh Hide Calls Preview To add a new directory use the Add Directory command in the Edit menu The directories contain people and conferences that can receive Internet calls E People Conferences lt My Network Directory P Speed Dial Conference Room For Help press F1 Figure 4 9 Phone Dialer Scree
69. t No to abort the installation program InstallShield Wizard License Agreement Please read the following license agreement carefully Press the PAGE DOWN key to see the rest of the agreement oftware License Agreement amp Limited Warranty for Samsung Telephony Service Provider for DCS Keyphone Series Samsung Electronics Co LTD IMPORTANT READ CAREFULLY This Samsung End User License Agreement EULA is a legal binding agreement between you either an individual or an entity and Samsung for Samsung software product identified above which includes computer software and may include printed material and vi Do you accept all the terms of the preceding License Agreement If you choose No the setup will close To install OfficeServ OpenTSP Driver you must accept this agreement InstallShield Figure 2 12 Licence Agreement SAMSUNG Electronics Co Ltd Page 13 CHAPTER 2 OpenTSP Driver Installation OfficeServ OpenTSP User Manual Page 14 4 The Choose Destination Location window appears as shown below Click the Next gt button to use the default path C Program Files Samsung Telephony Service Provider or click the Browse button to change the installation folder InstallShield Wizard i x Choose Destination Location Select folder where Setup will install files E M Setup will install OfficeSery OpenT SP Driver in the following folder To install to thi
70. tate CallStat 14 36 14 2001 opened Figure 4 19 Selecting Destination Number 4 Information on the TAPI messages sent to the TAPI Sampler by the TAPI service are displayed Message Status Window ER Samsung TAPI Sampler 2001 ll My Extention 2001 Close Destination 2002 Time CallHandle_ CallState CallStat 14 38 18 0x00010399 Ringback 2002 Time Event 14 38 18 LINECALLSTATE DIALTONE received 14 38 18 LINECALLSTATE RINGBACK received 14 38 18 LINECALLINFO on 0x00010399 received 14 38 18 LINECALLINFO 0x00010399 dw Totalsize 0x000001a8 dwNeededSize 0x0000 hLine 0x000103dd dwLineDeviecelD 0x00000005 dw Trunk Oxffftff 1 CalledlD 2002 ConnectedlD 2002 Samsung TAPI Sampler Figure 4 20 TAPI Message Display Screen SAMSUNG Electronics Co Ltd Page 43 CHAPTER 4 OpenTSP Driver Guide OfficeServ OpenTSP User Manual Receiving Calls Calls may also be received through the TAPI Sampler program A call is being sent from extension 2002 to extension 2001 in the figure below The Call Status Window displays information on the call such as time of event call status and destination number and the Message Status Window displays detail information on the TAPI messages sent to the TAPI Sampler by the TAPI service If a call arrives right click the information of the call on the Call Status Window to display the Context Menu as shown below Select Answer to answer the
71. tions of the caller called party and forwarded party will receive the call status events as shown in the figure below Caller Side 201 TSP Switch Side Called Side 202 Target Side 202 Connect Connect State Connect State al Call 1 Transfer Command Call 1 de TV gt el ven Hold On State Connect State Call 1 Dial tone Even Call 1 with 201 Dial tone State Call 2 Dial to Destination Create Idle State New Call Call 1 Offering Event a Offering State Answer Command Call 1 with 201 Ringback State Connected Even Connect State Call 2 Connect State Complete Transfer Command Call 1 with 201 Transfered Event gt Completed Even Connect State Sa Siis Call 1 with 203 Call 1 wit Idle State Call 1 Idle State Call 1 Figure 6 9 Flow Chart of Call Forwarding Status SAMSUNG Electronics Co Ltd Page 75 CHAPTER 6 Call Processing Flow OfficeServ OpenTSP User Manual The call status messages for the consult transfer are displayed on the TAPI Sampler program as shown below Extension 201 10 59 41 10 59 41 10 59 44 10 59 44 10 59 44 LINECALLSTATE_ONHOLDPENDTRANSFER received on 000010289 LINECALLSTATE_DIALTONE received on Ox00010lef LINECALLSTATE_RINGBACK received on 0x000101ef LINECALLINFO on Ox00010lef received LINECALLINFO 0x000101ef dw Totalsize 0x000001a8 dwNeededSize 0x00000154 dwUsedSize 0x00000154 hLine 0x00010044 dwLineDeviecelD 0x00000005 dwAddressID 0x00000000
72. u Started Automati Telephony Provides T Started Manual 7 gt Figure 2 10 Telephony Service Cases where the OpenTSP Driver is not Properly Loaded or Unloaded If the two services above are operated Manually the two services will act as a single CAUTION module of the telephony service If the two services were abnormally set during the system setup procedure the two services and the telephony service may not operate normally and the OpenTSP driver may not be loaded or unloaded properly disabling the use of related application programs To avoid such incidents it is recommended to set the start type as Disabled to disable unnecessary services If the two services are marked as Started and the OpenTSP does not operate properly change the start type to Disabled and reboot the system Page 12 SAMSUNG Electronics Co Ltd OfficeServ OpenTSP User Manual CHAPTER 2 OpenTSP Driver Installation 2 OpenTSP Driver Installation Procedure The procedure for installing the OpenTSP driver is as follows 1 Double click the OpenTSP installation file Setup exe on the CD ROM H 2 Click the Next gt button on the screen below InstallShield Wizard A xl OfficeSery OpenTSP Driver Setup Welcome After now OfficeServ OpenTSP Driver will be installed lt Back Cancel Figure 2 11 Installation Window 3 Read the Licence Agreement below and select Yes to approve Selec
73. ue Byte D CS 3 Bytes T 1 Byte Digit of the dialed phone number n 1 Byte Digit to be dialed n Byte s O SAMSUNG Electronics Co Ltd OfficeServ OpenTSP User Manual CHAPTER 5 TAPI Functions 3 5 Page The Page enables the user to give a notice to people simultaneously through the speaker installed on the key telephone or the external speaker installed separately The page is categorized into internal page and external page The internal page is made to the key phones which are set as the internal page zone of the current key telephone system The external page is made through the speakers which are set as the external page zone When the external page is made an external speaker should be set in the lt System Programming gt of the Samsung key telephone system Enter the syntax below to call the lineDevSpecific function when the Page is used in the TAPI application LONG lineDevSpecific HLINE hLine DWORD dwAddressID HCALL hCall LPVOID lpParams DWORD dwSize Input Parameter Values e hLine Processes the lines to be used e dwAddressID 0 e hCall Not used e pParams Enters the command strings as shown below e DwSize Buffer length Null value included Value Byte D CS 3 Bytes P 1 Byte Number of page 1 Byte The page zone numbers are described below s 1 4 Internal page zone e Pg External page zone e Q Entire internal page e Q Entire external page
74. ved from the CTI service of the key telephone system to the TAPI compatible application 0 SAMSUNG Electronics Co Ltd Page 47 CHAPTER 5 TAPI Functions OfficeServ OpenTSP User Manual Page 48 Example of Internal Calling Using the Phone Dialer Figure 5 2 shows the procedures for using the phone dialer offered by the PC to make a call from Extension 2001 to Extension 2002 Ext 2001 CTI Service Figure 5 2 Example of Internal Calling in the Phone Dialer The commands and events to be sent or received during internal calling are processed as described below O lineMakeCall The Phone Dialer uses the lineMakeCall TAPI function to press Extension 2002 for making a call TSPI lineMakeCall The TAPI service calls the TSPI lineMakeCall function to the OpenTSP driver after being asked to process the TAPI function The OpenTSP driver creates the command that can be processed by the key telephone system and forwards it to the OfficeServ Link program in order to perform the functions requested by the TAPI service The OfficeServ Link forwards the command received from each OpenTSP driver to the key telephone system of Samsung The key telephone system interprets the forwarded command to make a call from Extension 2001 to Extension 2002 The key telephone system forwards the extension processing results to the OfficeServ Link The OfficeServ Link forwards the extension processing results r
75. ze the device managed by the OpenTSP driver forcibly when the call status of the device is different from that of the Samsung key telephone system The status of calls in each device of the OpenTSP driver should be the same as that of calls in the Samsung telephone system However the device status of the PBX might be different from the call status of the device managed by the OpenTSP driver due to an error during the operation of the OpenTSP driver In this case the request of initializing the device in the application can be made The initialization can be made in the two ways described below The first way is that only the device managed by the Open TSP driver is initialized That is only the device of the OpenTSP driver is initialized irrespective of the device status of the PBX The second way is that the device of the PBX is initialized along with the device of the OpenTSP driver The two ways of initialization can be requested by the application at a right time if needed When Only the Device of the OpenTSP Driver is initialized e hLine Processes the lines to be used e dwAddressID 0 e hCall Not used e pParams Enters the command strings as shown below e DwSize Buffer length Null value included Value Byte D CS 3 Bytes R 1 Byte Optional Value 0 1 1 Byte 0 Deletes all the calls located on the line 1 Deletes the disconnected calls SAMSUNG Electronics Co Ltd OfficeServ

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