Travelport Smartpoint App User Guide
Contents
1. airlines 1235 1350 CC DC IC YC MC BC KC WC VC C E XC SC RC UC LC NC AC QC PC s i 1248 1400 Ic MC LC ESE Travelport Smartpoint App shows all classes of Ern ve SCC QC OC PE service offered in a single expanded display i Pe De Te VS OS TT TT fot i 1440 1600 IC MC LC C E There is no need to remember complicated follow pr HJEM En up entries Travelport Smartpoint App uses SE XC ZE Teme QC OC PC standard Galileo and Apollo entries to display ae Be availability pricing and ticket In addition all main displays are supported by highlighting There is no need to remember complicated follow on transactions Just point and click and sell flights access airport terminal equipment and flight duration information What does the click do e Blue links On airport carrier and equipment performs a decode e Flight Numbers supplies terminal and elapsed flying time information e Booking classes in Yellow Books confirmed e Booking classes in Orange Books on WL Standard cryptic entries can also be used to sell a flight For instance N1Y1 Y Segment sell responses are displayed underneath the new segment in the PNR Viewer If the segment sell is unsuccessful then it still displays this in the terminal window This behavior can be disabled in a configuration file if needed More Flights Link returns more air availability ALT M can be entered instead of clicking with the mouse See Appendix A for more information about the2. which requires a click to open 1 0800 0920 L Lowcost Selling Active easyJetcom PUIG FRANCESC Cancel version 1 3 4 build 6857 Page 33 Travelport Smartpoint App User Guide April 2011 Timatic and other Host functions Existing Focalpoint functions are supported in the active window including Timatic queue displays country maps etc Pkeys Pkeys except for any key configured with sign in details are also supported and allow the user to configure them from Galileo Desktop The operation is simple the user has to configure the pkey from Galileo Desktop as done in the past then save the pkey file and restart Galileo Desktop and Travelport Smartpoint App Travelport Smartpoint App T will automatically pick up the pkey configuration file and will use it Global Access Travelport Smartpoint App goes on supporting Switchable Access 6C1G 6C1V to access Global PNRs B Smith or 1V B Smith These functions provide clients with the ability to offer global account servicing Language translation Travelport Smartpoint App has a helper feature that can be used to transition from a GDS system to another Therefore Travelport Smartpoint App supports a Primary and Secondary Language and can be configured by clicking on The following dialog window will be shown and the agent will be able to setup his her system language preferences Cryptic Languages Active B A mm Primary Cr
3. 111 123 139 4 149 152 157 172 183 185 187 191 198 206 215 218 219 219 SEO oe Page 31 Travelport Smartpoint App User Guide Travelport O 2011 Selling cars follows the same mechanic as selling hotels however specific sell indicators are returned by Travelport Smartpoint App at the complete rules CAV environment e Sell Car s books the car with no additional modifier e Advanced sell launches a dialog box to populate with additional modifiers Car Sell Options Active sell Car s April 2011 version 1 3 4 build 6857 Page 32 Travelport April 2011 Smartpoint App User Guide Travelport O 2011 Low Cost Carriers Low Cost Carriers may be accessed via Travelport Smartpoint App this provides access to the same Low cost carriers available today in Focalpoint A Galileo neutral availability request supplies low cost carriers information but some airlines do not show all available booking classes Consequently a carrier specific availability request is advisable A14SEPOSLSTO DY Once the availability information is displayed all follow up entries under tab stops such as fare rules and sell entries can be also clicked From a booking file containing any low cost carrier segment it is possible to launch a dialog window to complete all PNR information in order not to forget any data to end transaction for the reservation There is a special symbol before the carrier code
4. Smartpoint 1 0 M2KVVO IB IB ALL MADNH C9041506 AG 78299992 9FEB 1 MAY 1 1100 1220 0 OPERATED BY BRITISH AIRWAYS 15MAY 1 1115 1420 0 OPERATED BY BRITISH AIRWAYS P TD mid VL MM MADH 2993232322 a S1 2 AP 09FEB11 AA IS CE gt P1 PUIG FRANCESC ADT A 15FEB11 EUR 246 18 VENDOR LOCATOR VLOC 1A ZUHIYC 9FEB 1004 MILEAGE MEMBERSHIP DATA P 1 PUIG FRANCESC 13123123123 PNR Viewer is a sophisticated component in Travelport Smartpoint App that can be configured to the customer needs in order to select what information will be displayed There is an XML File that drives the refresh process in the PNR Viewer and that can be customized The concept behind this is that Travelport Smartpoint AppT keeps a list of the entries formats that will force a refresh of the PNR Viewer content PNR Viewer has been designed to access the Booking File data quickly and efficiently however the agent can force a PNR redisplay in the current Terminal Window by adding up the semicolon at the end of the pnr retrieve entry i e R in the Galileo System This should be discussed with Travelport s Solutions Consultants in order to know how to manipulate this file and how to customize properly Modifying files inside the Smartpoint program folder without the right knowledge might end up with Smartpoint being unable to work properly April 2011 version 1 3 4 build 6857 Page 20 Travelport Smart
5. Travelport Smartpoint App is launched by clicking this icon It is part of the Custom Toolbar in Desktop Travelport Smartpoint App is re launched exit re access every time you click the icon Galileo Desktop Ventana i n Sesi esi n Ventana Opciones Complementos Ayuda pocu eee ne gt NTA RFS ed E E Y Note that Travelport Smartpoint App can be configured to startup automatically when Galileo Desktop is launched Some customers use this capability in order to avoid the need to launch Travelport Smartpoint App manually after each reboot See Annex D for advance configuration settings Window Layout Travelport Smartpoint App Y supports multiple Terminal Windows that can be configured independently For example a terminal window can have its own font settings or use a different connection to a different host if needed The layout defined by the user can be saved so that Travelport Smartpoint App uses it each time it starts up By default the Travelport Smartpoint App window layout is composed of two basic windows the Terminal Window and the PNR Viewer The Terminal window permits to input formats easily by means of the command line on top and to obtain outputs to interact according to functional needs On the other hand the PNR Viewer window constantly updates the active booking file in the work area Aprl2011 0 version 1 3 4 build 6857 Page7 April 2011 Page 7 Travelport Smartpoint Ap
6. 2011 version 1 3 4 build 6857 Page 16 Travelport Smartpoint App User Guide Travelport O 2011 The lowest fare available for an itinerary FQBB response also supplies agents with a clickable FOBBK to make the booking final step more dynamic x April 2011 Galileo Desktop Ventana 1 Archivo Edicion Se UX 20JUN ALL FF RV PI lementos Ayuda BOS dm d a Smartpoint 1 0 Window 1 Active Edici n Sesi n Ventana Opcione c o gt A EN ASK Hon PNR Viewer Smartpoint 1 0 By EI x Galileo XML DESKTOP ia gt gt FQBB BEST BUY QUOTATION LOWEST FARE AVAILABLE FOR THIS ITINERARY REBOOK BF SEGMENTS 1R PSGR QUOTE BASIS FARE TAXES TOTAL PSG DES FQG 1 RDOW EUR 52 00 9 28 61 28 ADT GUARANTEED GRAND TOTAL INCLUDING TAXES EUR 61 28 ADDITIONAL FEES MAY APPLY SEE gt FO ADT LAST DATE TO PURCHASE TICKET 4FEB11 ADT E TKT REQUIRED ADT TICKETING AGENCY DU7 ADT DEFAULT PLATING CARRIER UX TO REBOOK ENTER gt Preparado version 1 3 4 build 6857 Page 17 Travelport Smartpoint App User Guide Travelport O 2011 Calendar The Travelport Smartpoint App Calendar is contextual that means that the user can trigger air availabilities Focalpoint shopping requests hotel and cars from the calendar In order to do this first select the date range and then right click on that range a context menu will be shown with the following option
7. LH 987 LHR FRA 1415 1645 SU 328 TNNG9D8 LH 1134 FRA BCN 1748 1935 SU 321 TNNE SDS DETAILS RULES All Focalpoint Shopping options can be ordered by price departure time and journey time April 2011 version 1 3 4 build 6857 Page 12 Travelport Smartpoint App User Guide Travelport O 2011 When requesting round trip itineraries on the same date for both the outbound and the inbound sector Focalpoint Shopping supplies the options with the ground time to evaluate the convenience of selecting that alternative There are some links available that provide the following functionality e Book books the selected itinerary e Details provides more details about this itinerary and its fares e Rules provides detailed information about the fare rules e More n allows the agent to see more itineraries that meet the selected fare April 2011 version 1 3 4 build 6857 Page 13 Travelport Smartpoint App User Guide April 2011 Travelport Smartpoint App offers a fantastic environment to request fares for city pairs to check details and analyze rules Apart from the current information supplied by Focalpoint there are many clickable items with follow up material to complete the whole fare investigation process gt FARES LAST UPDATED 9FEB 16 24PM BCN MAD DEPART T MAY ADDITIONAL TAXES FEES MAY APPLY PUBLIC PRIVATE FARES FOR DU USD CURRENCY FARES EXIST CA FARE FARE C AP MIN SEASONS MR GI DT EUR BASIS
8. MAX 6 68 I 12M 12 G R J4 12M UX EH UX IB 16 8 R 1 UX IB EH 16 66R 1 9 68 2 Vf IE 10 00 16 66 27 B6R 14 66 15 66 15 66 32 66R 16 66 17 00 21 66 A7 B R 24 00 52 B R 26 00 27 08 57 B R 29 00 31 00 65 B R 67 BG R 24 Vf i H 55 Vf D D WY WY IB IB UX UX JK 2 2 5 amp SSRRRSS amp 2 2 D VW IM 03MAY1 12MAY1 dn O AAA ME EJ Vo Po UV Vio VU DU Vie if FE JE JE TE TE TEA DE HE TE AE JE TE TE IE TE DE HE DE TE JE TE TE TE TE AE Agents can get access to some follow up entries functions by clicking on the links shown above version 1 3 4 build 6857 Travelport O 2011 Page 14 Travelport Smartpoint App User Guide Travelport O 2011 April 2011 Some of the options are e Line number displays interactive flight availability for specific carrier class e Fare basis accesses the complete fare rules e Currency code displays a dialog window to change into another currency e Carrier code decodes the carrier code e Fare amount displays penalties fare category e Booking class displays a dialog window to select other booking classes as per primary or secondary carriers equivalent to the information supplied by the FDC format e Advanced Purchase information accesses the advanced purchase fare category e Min Max information accesses the minimum and maximum fare categories e Season dates displays the
9. UC ZC OC 1600 1720 BARAJAS ARPT B40CT 50CT INT ITADULT KM NOT AVAILABLE FOR DATES REQUESTED Custom Panel area NWOT AVAILABLE FOR DATE e Application Menus Provide access to different configuration options and keyboard shortcuts among other things e Connection Switcher used to select among all available connections in Galileo Desktop e View Switch Allows to resize the split Terminals in a Terminal Window e Multi Tab support for multiple Tabs therefore multiple Terminals inside a Terminal Window e Status Area Activity indicator e Custom Panel Area this area is utilized by some Plug ins in order to show some user Interface elements to interact with i e Area Switcher April 2011 version 1 3 4 build 6857 Page 9 Travelport Smartpoint App User Guide Travelport O 2011 Air Availability Standard availability request returns response from the direct carrier link Users are no longer required to access the Carrier Specific Display A AF for Galileo or access the Carrier Inside Link L AF A for Apollo to validate last seat availability before selling Travelport Smartpoint App leverages 1 ABCNMAD Travelports dynamic last seat availability and EN es 9FEB11 BARCELONA MADRID 09 1058 09 2359 Cache Control capabilities and automatically KE 200 120 Har En LA populates standard availability screen with last 1115 1230 PAST SCHED DEPARTURE seat availability for over 300 of our participating TED TSR LE
10. Vista machines the UAC User Access Control system might prompt a message in order to get confirmation that you wish to install this application Just accept clicking on the Yes button Both a Desktop shortcut and a GD toolbar button will be created the desktop icon should not be used unless indicated by Travelport the newly created button in the Galileo desktop toolbar should be used to launch Travelport Smartpoint App instead Run Galileo Desktop and once it is loaded and with the Focalpoint Windows visible click on the new Travelport icon in the toolbar version 1 3 4 build 6857 Travelport 2011 Page 43 Travelport Smartpoint App User Guide Travelport O 2011 9 Travelport Smartpoint App will launch it may take a while the first time you run the App after each PC boot up as the NET framework needs to load up in memory as well In case you had a previous version of Travelport Smartpoint App a message might popup telling you that a corrupt file exists just accept that and launch Travelport Smartpoint App again 10 You should see two windows by default on top of Galileo Desktop the PNR Viewer and the main Terminal Emulator screen 11 Now you can resize and adjust your windows at your discretion go to Application gt Save Windows Positions to store the current layout You can also change the fonts etc and even add more terminal windows by going to Application gt Application Settings don t forge
11. languages are supported For example if the primary language is set to Galileo and the secondary language is set to Apollo then it doesn t mean that all Apollo formats can be used in the Galileo system by using Travelport Smartpoint App only a limited subset of the Apollo or any other GDS are supported This feature is not meant to be a replacement for training instead is was implemented to help the transition from one GDS to another or for large organizations that have global call centers to better support their customers Q3 When launching Travelport Smartpoint App I can t see the application in the screen A3 This occurs In some scenarios such as multi monitor setups or when the configuration file is corrupted In order to start it up with a default configuration follow these simple steps 1 Click on the Travelport Smartpoint App launch button in Galileo Desktop 2 When the Travelport Smartpoint App splash screen is shown press shift and keep it pressed until a message is shown asking for a configuration reset Smartpoint Framework Travelport Professional Services Solution gt E af Travelport c 2010 All rights reserved You may not copy emulate clone rent lease sell modify decompile disassemble re erse engineer or transfer this Application Travelport Inc reserves any rights not explicitly granted in this message G This operation will reset the window positions to the
12. outputs display long responses The scroll bar allows all available information and details to be viewed at once However and in accordance with each type of function it is possible to click to obtain more details and complementary data Galileo Desktop Ventana 4 aa EEE amp PB asas er FF 27E O PNR Viewer Smartpoint 1 0 NO B F TO DISPLAY CREATE OR RETRIEVE FIRST FARES LAST UPDATED 28JAN 14 20PM BCN PAR DEPART 20JAN MPM 639 EH ADDITIONAL TAXES FEES MAY APPLY PUBLIC PRIVATE FARES FOR 77U9 USD CURRENCY FARES EXIST CX FARE FARE C AP MIN SEASONS MAX OTHER FARES EXIST DO MORE SPECIFIC FD Work Areas Area Switcher The area switcher is served by a Plug in that allows the user to switch the area easily As per the Galileo Apollo Central System design Travelport Smartpoint App also offers the 5 work area infrastructure A B C D and E The active one is indicated in the lower right corner It is also possible to switch between them in an easy way by clicking on their icons The S SB SE entries are still accepted Besides the OP W Galileo format refreshes the area switcher buttons If a retrieved booking file is identified by the host it is automatically displayed in the PNR Viewer It is also possible to verify the PNR Viewer contents of another work a thumbnail will appear to show those contents of an existing booking file by hovering over the relevant icon version 1 3 4 build 6857 Travelp
13. window configurations you can also multitask by means of multiple tabs for several concurrent searches and a dynamic work area system complete the whole landscape The architecture which defines Travelport Smartpoint App is based on a flexible module diagram that adds specific features services and functionalities to the larger unit The components simply plug in to the existing system and enable the execution of different functions These add ons for the main program are replaceable and able to be activated and deactivated as required with the aim of customizing the agent operational environment Figure 1 shows an overview of the Plug in architecture behind Travelport Smartpoint App Every plugin offers Its own level of functionality and provides an interactive response Further details about these two characteristics will be explained in depth in the following topics and subjects version 1 3 4 build 6857 Travelport 2011 Page 38 Travelport Smartpoint App User Guide Travelport O 2011 Definitions 1 1 1 Response Generally when talking about a Response in this document it refers to the Galileo or Apollo response an example of a traditional Focalpoint response is shown below THU 10FEB11 BARCELONA MADRID 10 0834 10 2359 GXGAL 1 BCN MAD 0835 GUX3969 CC DC IC YC MC BC KC LC WC UC M87B E 2 BCN MAD 0835 0950 JK 451 CO 10 DO JO Y1 BY M9 HI QS VI M83B E 3 BCN MAD 0845 IB 845 EC JC YC 32 1CxE 4 BCN MAD 0845 1867
14. 53 JC DC IC YL BL HL KL MC LC VC 320CXE 5 BCN MAD 0850 VY1127 FA CC JC YA NA IC BA EA HA KAR320B E 0910 186755 JL DC IC YR BR HR KR MC LC VCH320CXE 0910 IB 911 EC JC YC 320CxE 0935 IB 935 EC JC YC 320CXE 1 1 2 Interactive Response It is a Response from the Galileo or Apollo system that has been processed by Travelport Smartpoint App a plug in has intercepted the response and has enhanced it and has been converted into a response where agents can click on certain items flights IATA codes booking classes etc to find out extra information An example of this screen is shown below gt THU 1 FEB11 BARCELONA MADRID 10 0836 10 2359 0845 1005 PAST SCHED DEPARTURE 0845 1005 PAST SCHED DEPARTURE esse 1005 PAST SCHED DEPARTURE 0910 1030 PAST SCHED DEPARTURE 6918 1030 PAST SCHED DEPARTURE 0935 1055 PAST SCHED DEPARTURE e935 1055 PAST SCHED DEPARTURE e945 1185 JC IC SC XC ZC TC WC QC OC PC esse 1110 esse 1110 MC LC VC SC NC QC OC PC 1849 1200 10409 1200 MC LC VC PC 1100 1220 SC XC ZC TC WC QC OC PC 1105 1225 Ic MC LC vc SC NC QC OC PC 1115 1230 EO Se Ue Ze 1115 1230 SC RC UC NC AC QC 1 1 3 Plug in a Plug in is a single unit of functionality in Travelport Smartpoint App For example the Air Availability is processed by a Plug in the Air sell is processed by another Plug in etc Travelport Smartpoint App comes with a list of Plug ins that are responsible to convert a host response into an Interactive
15. 57 Page 11 Travelport Smartpoint App User Guide Travelport O 2011 Searching for lower fares using Travelport Smartpoint App provides a 70 reduction in keystrokes Users can access valuable information with a single click Using a simple transaction format customers have access to the broadest choice of any low fares search and pricing system in the industry Travelport e Pricing technology now powers all fare searches and pricing requests Ordered by TTL OF 38 PRICING OPTIONS AND 78 ITINERARY OPTIONS RETURNED PRICING OPTION 1 TOTAL AMOUNT 138 85 EUR TAX INCLUDED LH 3691 ECN MXP 8938 1106 TU 319 ENN69D8 LH 143776 MAP LHR 16198 1718 TU 319 ENN69D8 LX 353 LHR GVA 8855 1135 SU 319 ESWISSES LX 41942 GVA BCN 1245 1485 SU 326 ESWISSES DETAILS RULES PRICING OPTION 2 TOTAL AMOUNT 147 55 EUR 1 TAX INCLUDED AF 41231 ECN ORY 1428 1618 TU CRJ RPRO2ES AF 15024 ORY LCY 1720 1758 TU F509 RPRO2ES AF 411981 LHR CDG 1245 108 SIU 321 RPRO2ES AF 41948 CDG BCN 1545 1725 YU 321 RPRO2ES DETAILS RULES PRICING OPTION 3 TOTAL AMOUNT 1482 81 EUR T TAX INCLUDED F 41149 R ECN CDG 1625 1228 TU 321 RPRO2ES F 42280 CDG LHR 1725 1345 TU 321 RPRO2ES F 41981 R LHR CDG 1245 1560 541 321 RPRO2ES F 41948 R CDG BON 1545 1725 SU 321 RPRO2ES DETAILS RULES A A A PRICING OPTION 4 TOTAL AMOUNT 156 34 EUR T TAX INCLUDED LH 3691 ECN MXP 80938 11008 TU 319 ENN69D6 LH 143776 MXP LHR 1618 1718 TU 319 ENN69D8
16. ATA EXISTS P1 PUIG FRANCESC ADT A 1SFEB11 EUR 246 18 Oo Formats and Functions Travelport Smartpoint App has been designed to supply users with some enhanced formats and interactive responses to speed up follow on actions and processes No additional entries are required to get them just the standard cryptic ones Some Viewpoint dialog Windows can be accessed from Smartpoint Notice this is not available to all users some users might want to have this disabled Notice that colors might change depending on the agent selected theme in Smartpoint April 2011 version 1 3 4 build 6857 Page 23 Travelport Smartpoint App User Guide April 2011 Terminal Partitions All terminal windows can hold one or more Tabs each Tab holds two terminal partitions upper and lower and by default only one the top terminal partition is shown Both terminal emulators can be rearranged through different options e Simple window partition e The work window is divided into two parts terminal partitions which belong to the same work area actually all terminal partitions in all Tabs belong to the same area The View Switch button which activates and deactivates the window partition with just the click of the mouse e Once the split line is shown it can be dragged to adjust the size of the upper lower terminal partition e A click is just also required to change from the upper to the lower sub window or vice versa e I
17. ILEO SPAIN GALILEO SABATE PERSONALFILE 1Y N 15ABATE MATIAS Users can either move back to the previous screen or hide show the line numbers in the profile Booking Retrieve PNR retrieval has also been enhanced in Travelport Smartpoint App B1TESTE JUANI 81TEST KIKEMR B1TESTE JUANI B1TESTE JUANI B1TESTE JUANI B1TESTE JUANI B1TESTE JUANI B81TESTE JUANI B1TESTE JUANI B1TESTE JUANI B1TESTE JUANI B1TESTE JUANI LTEST F B1TEST T B1TESTE JUANI 81TEST DUMMY B1TESTE JUANI EEE E E TE ETE TE TES LTESTE JUANI BLTESTE PAXDOSMR 81TESTE JUANI 81TESTE JUANI 1TEST KIKE LTESTE JUANI LTESTE JUANI LTESTE JUANI LTESTE JUANI 1TEST IBERIA LTESTE JUANI LTESTE JUANI BLTEST FRANCESC BITESTLCC EASYJETM 1TEST KIKE LTESTE JUANI WO W WO O A AAA a A list of same similar names will be displayed if more than a booking file exists as per data entered Any of them can be pointed and clicked to access Once clicked the booking file is displayed by the PNR Viewer Also notice that the line_number can be used April 2011 version 1 3 4 build 6857 Page 19 Travelport Smartpoint App User Guide Travelport O 2011 The PNR Viewer The PNR Viewer is another Travelport Smartpoint App Plug in that provides an instant view of any change the agent does in the booking file It shows all relevant information and grouped in sections that can be accessed easily PNR Viewer
18. INN EX MADRID AIRPORT NIGHTLY APPROX TIL G 65 08 EUR BEST FLEXIBLE RATE STANDARD ROOM WHEN YOU ARRIVE WE WILL DO OUR BEST TO MEET YOUR ROOM BED TYPE AND SMOKING Now the agent can click on any of the nightly rates in order to access to the property information page that will let us to book the room HI 43462 ADDRESS AVENIDA DE ARAGON 402 PHONE 34 91 748 1657 MADRID SPAIN ES 28022 FAX RATE THIS RATE APPLIES TO 1 ADULTS STN 13A BEST FLEXIBLE RATE EUR 65 00 PER NIGHT STARTING 15 MAY FOR 1 NIGHT 65 00 SUB TOTAL FOR STAY 65 00 APPROX TOTAL INCL ALL KNOWN TAXES FEES COMMISSION YES INCLUDES TAX VAT ACCEPTED CREDIT CARDS CA VI DC AX WHEN YOU ARRIVE WE WILL DO OUR BEST TO MEET YOUR ROOM BED TYPE AND SMOKING PREFERENCES THESE ARE SUBJECT TO AVAILABILITY AND CANNOT BE GUARANTEED STANDARD ROOMS HAVE A MAXIMUM CAPACITY OF 2 GUESTS EXTRA OPTION PER NIGHT PER ITEM RATES ADULTS 25 00 RULE BOOKING HELD UNTIL 1608 LOCAL HOTEL TIME ON ARRIVAL DATE RULES GUARANTEE REQUIRED GUARANTEE METHOD ACCEPTED CREDIT CARDS PRE APRVD ARC IATA NBR CXL AFTER 1600 15MAY FORFEIT ONE NITE STAY CHECK IN TIME 1400 CHECK OUT TIME 1200 1 00 EUR EARLY DEPARTURE FEE D RA April 2011 version 1 3 4 build 6857 Page 29 Travelport Smartpoint App User Guide Travelport O 2011 From here the agent can chose sell room to quickly sell the room if it doesn t require guarantee or clicking on the advanced sell the following dialog wi
19. Travelport 2011 Page 45 Travelport Smartpoint App User Guide Travelport O 2011 Once you have decided to notify this to Travelport using the FNOTIFYENTRY option a dialog window will be shown We would like you to provide some feedback please Your Name z contact Telephone number or email Your Company Name Comments Cancel It is important you fill up this little form in order to add as much detailed information as possible so the Travelport engineering group can actually evaluate this request E Feedback E E rea We would like you to provide some feedback please Your Name John Doe A contact Telephone number or email John Doe myCorporateEmail com Your Company Name Doe s Travel Comments Please consider to add the F modifier in the Galileo Air Availability as we use it quite frequently and would help us to be more effective Than ks John Doe T 99 2323223232 Cancel Hit Send and an email will be created and sent to Travelport Y Some large customers have configured this to also send an email to their own product IT departments April 2011 version 1 3 4 build 6857 Page 46 Travelport Smartpoint App User Guide April 2011 Q2 am a Galileo or Apollo agent and some other GDS formats are not supported even I have configured the secondary language to use that GDS Language format What is the problem A2 As mentioned in this document not all the secondary GDS
20. Travelport gt Smartpoint App User Guide April 2011 version 1 3 4 build 6857 Page 1 Travelport Smartpoint App User Guide Travelport O 2011 Revision History 1 0 Draft O8FEB2011 Initial version Roberto Otero Francesc P 1 1 Review 17FEB2011 Initial review J Ramsay T Hempstock S Barber H Malm F Puig O7APR11 Small Amendment to plug in T Hempstock ent 1 4 Review 10APR11 Copy editing re sizing and H Malm positioning of screen caps re organizing doc into a user guide format moved architectural and technical information in appendix April 2011 version 1 3 4 build 6857 Page 2 Travelport Smartpoint App User Guide April 2011 Contents DNV 5 VET LE ha O gm PAP e er ECO CEEE E E etal anne eater aaeT een IOns 6 MEIN 6 R e TN 6 Last Seat Availability EE 6 Starting Travelport Smartpoint App rrrarannrnarrnnrnnernnrrnnrnnennernnernnennevnnennnsnnennnennnsnnennnsnnnennevnnsnnnsnner 7 aae OG EL ESN 7 MAN 10 e Pricing fare search FS using Smarpoint arararnnnrrnnnrnnnrnrnrrnnrnrnernnnrnnernnnennnnnnnennnnvnnnsnnnennnenene 12 Fare Displays using Smartpoint rrrrnarnnnrnnnrnnrrnnrnnnrnnrnnnrnnernnennnennernnnnnsnnenneennennnenneennennnsnneenneennenne 14 Fare Quote and best DU ausentes E EEES 15 CIERNA o APA a E E E E 18 NNN 19 PP hr 19 TREPNR VIS Woo 20 Contests PING NT 21 Booking File sections and color iIndicatorS oocoocccocnocccncncnnnncnnncnnononcnnaconononcnonr
21. but not saved this option returns to the previous layout ALT D Changes from the upper 1 to the lower 2 Terminal Partition If this keystroke is repeated this sub window is zoomed in and out ALT U Changes from the lower 2 to the upper 1 sub window If this keystroke is repeated this sub window is zoomed in and out ALT N Creates a new Tab in the current Terminal Window ALT R Removes the current Tab ALT C Copies terminal content as Text in the clipboard ALT H Goes to current terminal April 2011 version 1 3 4 build 6857 Page 35 Travelport Smartpoint App User Guide Travelport O 2011 CTRL F12 Hides Shows Travelport Smartpoint App quickly CTRL W Clears active Terminal Partition upper or lower CTRL S Clears all Terminal Partitions in the current Tab Sends a format entry to the host and shows the interactive response in the current Tab CTRL Enter Sends a format entry to the host and shows the interactive response in a new Tab CTRL C Copies the selected text data in the clipboard CTRL Q Moves through all Travelport Smartpoint App windows Each time this shortcut is used it moves to the next window CTRL TAB Navigates through all Tabs in the current terminal window CTRL Up Arrow Repeats previous back entries typed by the user Supports the last 200 entries CTRL Down Arrow Repeats previous entries forward Supports the last 200 entries CTRL B Prints current Terminal Partition content CTRL M Opens
22. ctions keyboard navigation control and shortcuts e Multiple Window Support Multi Tab dual Terminal per Tab e Quick Commands to customize own formats e Easy reporting of errors and bugs via e mail notification e Pkeys support for any Travelport Smartpoint App entry Language Translations An important and useful feature of Travelport Smartpoint App is the ability to use the tool as a transition and conversion instrument During the process of changing a non Travelport GDS to Galileo Apollo Travelport Smartpoint Apo eases the transition and migration efforts by providing a translation application for Sabre or Amadeus into Galileo or Apollo Entries can then be transacted in either the primary Apollo or Galileo or secondary Sabre Amadeus Galileo or Apollo languages Last Seat Availability Travelport Smartpoint App provides you with the last seat availability for over 300 airlines By leveraging our Dynamic Last Seat Availability capabilities with Travelport Cache Control we offer the best possible last seat availability from the neutral availability display You can use a simple availability format and see the C on screen indicator providing you with confidence of our Inside Availability product Link displays A BA for Galileo L BA A for Apollo can be used inter changeably April 2011 version 1 3 4 build 6857 Page 6 Travelport Smartpoint App User Guide Travelport O 2011 Starting Travelport Smartpoint App
23. default however it can be configured to show at the top of the PNR Viewer example PNR Viewer Smartpoint 1 0 Active PNR Viewer Smartpoint 1 0 Active ALL P TD FF VL MM PI M2KVV0 50 MADNH C 415 6 AG 78299992 9FEB aright C 41506 AG 78299992 9YFEB 1 1PUIG FRANCESC IB 10MAY 1 1100 1220 0 IB LOMAY 1 1160 1220 0 OPERATED BY BRITISH AIRWAYS OPERATED BY BRITISH AIRWAYS IB 15MAY 1 1115 1420 0 IB 15MAY 1 1115 1420 0 OPERATED BY BRITISH AIRWAYS OPERATED BY BRITISH AIRWAYS NO PASSENGER INFORMATION EXISTS gt ALL P TD FF VL MM PI NO PASSENGER INFORMATION EXISTS gt View Mode DEE PNR Viewer can be configured to show the PNR information in three different ways e Single Page Agent can navigate through different pages by using e Two Pages PNR Viewer will show two columns simultaneously e Scroll Mode only one page will be available but a vertical scrollbar will be available to slide up and down the PNR Zoom Zoom level in the PNR Viewer can be adjusted in order to fit well in the screen On some PC configurations the resolution might not be optimal for a clear view of the PNR therefore agents should change this in order to have the PNR width adjusted to the PNR Viewer window width Search When working with large PNRs it might be useful to search any word inside the PNR viewer This tool allows an agent to look for a word or wo
24. ir factory defaults SOP Do you want to proceed Yes No 3 Click Yes version 1 3 4 build 6857 Travelport 2011 Page 47 Travelport Smartpoint App User Guide Travelport O 2011 2011 Travelport Inc All rights reserved All Travelport logos and marks as well as all other Travelport proprietary materials depicted herein are the property of Travelport Inc and or its affiliates April 2011 version 1 3 4 build 6857 Page 48
25. keyboard shortcuts April 2011 version 1 3 4 build 6857 Page 10 Travelport Smartpoint App User Guide Travelport O 2011 Round Trip Availability Travelport Smartpoint App enables users to search for pa ME outbound and return flights in a single transaction IN EMNE response to such a request outbound and return i ru ve SC NE QC OG Pe availability displays are shown using the upper and BE HA lower Terminal Partitions Users can book both the 0700 0820 outbound and inbound segments in a single entry or 0725 om click on the booking class to sell TC WC QC OC PC 6 0725 0845 o MEN TIMAY gt 7 8745 0905 Both screens show the Prior Next Day toolbar to 0710 0320 navigate forward or back and select the quantity of B a x passengers se Multi sector legs can be booked with the same booking A XC ZC TC WE QC OC PC eses 09109 0830 09408 0830 0949 class from a single entry using a symbol For instance AA0MAYBCNMAD 15MAY 6 7 P 8 G Samay 16MAY gt 9 0845 1000 JC Cryptic formats can be also entered to book outbound and inbound flights For instance N1Y1 N1Y4 Prior Next Day search bar Dates and number of passengers can be changed after availability is performed so agents can quickly access to the same availability request for the following prior day or for a different number of passengers lt O8FEB 10FEB gt April 2011 version 1 3 4 build 68
26. n addition Alt D lower window 2 or Alt U upper window 1 are valid If these keystrokes are repeated these sub windows are zoomed in out TABs Each window can be also divided into flaps or strips called Tabs It allows users to multitask in order to conduct many searches at the same time The Terminal drop down menu offers New Terminal in Tab to create them Alt N is also valid if keystrokes are preferred Each tab gets a name which corresponds to the last input entered In addition a number indicator also gets assigned 1 ABCNMAD 2 GG SSS These tabs can be deleted just by means of the X present next to their names or by means of Alt R It is also possible to remove the current terminal tab by means of the Terminal drop down menu Alt 1 2 3 changes cursor to the relevant tab section to work Tabs are renumbered automatically when added removed auto numbering only happens for the first 9 tabs e Moving between windows see keyboard shortcuts section Ctrl Q allows the user to move between the existing work windows and the PNR Viewer instead of clicking the mouse By default Smartpoint is configured to Support only 9 Tabs but it can be expanded beyond this limit version 1 3 4 build 6857 Travelport 2011 Page 24 Travelport Smartpoint App User Guide April 2011 The WINDOW drop down menu also permits users to select the window area to move and work Scroll Bar Some
27. ndow will be shown in order to proceed with the booking Hotel Sell Options Active Sell Room s April 2011 version 1 3 4 build 6857 Page 30 Travelport Smartpoint App User Guide April 2011 Selling Cars using Smartpoint Travelport O 2011 The low to high car availability CAL can be requested in Travelport Smartpoint App via three possible ways 1 Cryptic entry CAL20JUN 22JUNVGO ARR 1000 DT 0900 2 Calendar tools selecting one single or a range of dates No other qualifiers than the pick up and drop off locations and time will be permitted to be specified 3 Segment number of a booking file in the PNR Viewer They can be changed and the others can be populated as well By clicking on it The following qualifiers are automatically populated Pick up and Drop off city code segment destination Pick up and Drop off date segment date and 1 day Pick up and Drop off time segment arrival time ANY for location smartpolnt 1 0 Window I Active gt 1 2 3 4 5 6 7 8 VIGO AIRPORT We ad FO DE GE OE GT oe Oe NG et a R JG DO GK ER et mmm mm mt ot ot ot ot Ww Vi 4 4 VA 1 VA GA GA 1 14M 14 AoHoHnAHaAaA CG naaa aA A a a gt a MO 20JUN 10 00 22JUN STND PROM LOC A R TYPE RATE FM G UNL UNL UNL UNL 350 350 250 UNL UNL 350 UNL 350 250 UNL 250 350 350 version 1 3 4 build 6857 EUR APPROX
28. ng Travelport Smartpoint App as a result of the feedback provided by customers In this case there are two possible options 1 First tab into the yellow entry which essentially includes the format typed by the agent and the semicolon at the end Remember that the semicolon character is used to tell Travelport Smartpoint App that we don t want this format to be processed by Travelport Smartpoint App so we just want to send it to the host and get the response back This can be used for any modifier that is not supported by Travelport Smartpoint App When this message appears means that there is a Travelport Smartpoint App Plug in that is responsible to process that format but the passed modifier is not implemented so other modifiers will work just right and the responses will be converted into interactive responses Tab into the ANOTIFYENTRY format to report this to Travelport Travelport will receive an email with this message so will be aware that this is in the customer s wish list However keep in mind that this won t necessarily mean that Travelport will implement this feature instead Travelport will evaluate all requests from all customers and will prioritize accordingly If your belong to a large Travel agency organization Travelport might have a dedicated account manager for you in that case would be recommended that you pass your feedback back to the account manager version 1 3 4 build 6857
29. nnonnncnnronononcnonnnos 23 Formats and FUNCTIONS rrrnvrnnernrnrnrnrrrnnrnnnvnnnrnnnensnernnernnnsnnnensnsrnnennnensnernnnsnnnsnnnansnsnnneennnennnsnsnennnesnnn 23 NE NS 27 BOOM Hotes SN O NR NE NN 28 Sens Cars USING SMAA PON citrato Uca 31 SN 33 Timaticand other Host TUNCTIONS vivre A 34 FOG E Oe EN ES e o o o EA 34 GION Al ACCES EEE 34 Ree TN NN eee 34 REVO ah SOIC Ns OS EN 35 QUICK COMMMAN GS srsi ccescistetciasvtedst cresvistetetasviebslsteseiotatstesetenennonianaiaonsananaiapienianaisoneaetaiapienanainonaiets 37 version 1 3 4 build 6857 Travelport 2011 Page 3 Travelport Smartpoint App User Guide Travelport O 2011 Appendix A Interactive Response amp Plug in Architecture rrrrnnnnrnnrnnrnnnnnnnnnrnnvnnnnnnnnnennennennnnnnenne 38 BLE Le 0 EE 39 Appendix B Technical Requirements rrrannurnnrnnnnnnnnnrnnrnnennrnnennnnnnennennennennnennnnnennennnnnnennennennnennenee 42 Appendix SND 43 FAQ Frequently Asked Questions rannurnarnnnnnnnnnrnnrnnennannennennnnnnennennennnnnnennnnnennennnnnnennennennnnnnenene 45 April 2011 version 1 3 4 build 6857 Page 4 Travelport Smartpoint App User Guide April 2011 Overview Travelport Smartpoint App is a Travelport professional services solution lt has been created to supply customers with a valuable and powerful tool in order to speed up their daily operational capability Enhanced productivity a more user friendly and intuitive environment to opera
30. ort 2011 Page 25 Travelport Smartpoint App User Guide April 2011 Galileo Desktop Ventana 4 Hol e PASSE d DB H RE na vo RSAY LAW E CE PNR Viewer Smartpoint 1 0 NO B F TO DISPLAY CREATE OR RETRIEVE FIRST GDS languages This feature is also provided by its own Plug in and allows the user to set the host language preferences Travelport Smartpoint App offers multiple GDS language options It supports Galileo and Apollo as primary languages and Amadeus Sabre Apollo and Galileo as secondary ones It allows users to mix and operate with multiple system languages in the same record considering the most important and basic entries A more detailed explanation on how this works can be found later in this document The Cursor Its color indicates if the insertion mode is active or not When the cursor caret cursor block is red it means that the insertion mode is activated when yellow means disabled override mode Type Ahead The Type Ahead capability which permits users to go on typing entries while system is processing and returning responses is activated Send an Entry to the Host When pressing the Enter return key the format request is sent to the host and its response will be shown in the same tab and Terminal Partition that the user is working in However it is possible to send it to a new tab by using Ctrl Enter Window control buttons corner of the windows for additional features The
31. ows 7 are supported in both 32bit and 64bit platforms e Travelport Smartpoint App has been successfully tested on PCs with 512MB RAM however 1GB is recommended Performance will vary depending on the amount of memory available e Performance is going to be based on RAM and CPU speed Have been tested it successfully on a Pentium IV 1 8GHz Most of the modern hardware is using Core Duo processors or above for last 3 years are recommended e Travelport Smartpoint App supports GPU Acceleration too but a DirectX 9 0 or above is recommended in that case If no GPU acceleration is supported Travelport Smartpoint App will use Software Rendering instead e Internet Explorer 7 e Microsoft Windows 2000 and Microsoft Windows 9x are not supported e For Citrix Users Travelport Smartpoint App has been tested on e MS Windows Server 2003 R2 Standard e Windows Service pack 2 e 2 8 GHZ CPU2 2 GB RAM e Citrix XenApp 5 0 e Internet Explorer 7 e A minimum of 150Mbytes RAM per Travelport Smartpoint App Instance is required it is recommended to allocate more memory per user for future use future Plug ins e Windows 2000 Citrix servers are not supported e Internet Explorer 7 April 2011 version 1 3 4 build 6857 Page 42 Travelport Smartpoint App User Guide April 2011 Appendix C Installation Minimal System Requirements Travelport Smartpoint App a Windows Presentation Foundation application and as such i
32. p User Guide Travelport O 2011 Signing in If the Galileo sign in was not previously entered Travelport Smartpoint App will launch a dialog window to complete with details for signing on E ES gEor pce ki Heat on Van a E a ere eae PNR Viewer Smartpoint 1 0 Active Ma EN Smartpoint 1 0 Window 1 Password IOMA 700 Prepara eparado sd start cas 4 10 fh 2 ms IRO1COOZ NUM Lo A For Client IDs which require emulation another box will be launched to indicate the corresponding PCC if needed Cancel must be clicked not to emulate 4 ES A rchivo Edici n Sesi n Ventana Opciones Complementos Ayuda Bol raoec mO E EWM ra V ASJATrLErE 5 PNR Viewer Smartpoint 1 0 mE Smartpoint 1 0 Window 1 Emulate Active MEINI PCC Do not display again Preparado RO1C002 NUM Tstin cae gt Fs al SE W oci Xl ml 99 MEA April 2011 version 1 3 4 build 6857 Page 8 Travelport Smartpoint App User Guide Travelport O 2011 shows how a terminal window is structured smartpoint 1 0 Window 1 Active Application Menus paai 1 HOAMAD MON 840CT18 BARCELONA MADRID 04 1239 84 2359 y ort 1 1315 1430 PAST SCHED DEPARTURE View Switch Multi Tab capability 2 1345 1500 EC JC YC SANE 1445 1600 EC JC YC Mono qua 4 1445 1600 DC T cre terminal 1528 1635 JC 1545 1700 vc SC NC Q 1545 1700 1600 1720 Ke X ES SC
33. point App User Guide Travelport O 2011 April 2011 Quick access buttons Except for passenger names and itinerary all booking file fields are displayed under the blue buttons configurable in settings menu shown below which allow the user to view any section of the PNR at any time Once a specific field is retrieved it is possible to close it again by clicking again on the corresponding blue button or by hovering over the field data and clicking the Close button As an example i displays the complete PNR information with all fields e manal displays the Phone Field information Configuring PNR Viewer PNR Viewer also provides a tool bar that can be used by agents to access to extra functionality o refreshes the PNR VIEWER on every click shows up the toolbar Configuration Toolbar Select items you wish to view Single View Mode E Show Buttons at Top This toolbar provides some options to configure the sections an agent wants to see when the application starts up Single View Mode By default Names and itinerary are automatically retrieved Blue buttons must be clicked to retrieve other fields version 1 3 4 build 6857 Page 21 Travelport Smartpoint App User Guide Travelport O 2011 Multiple View Mode It can be configured by activating the different fields to be displayed in an automatic and unhidden mode Show Buttons at Top Access buttons are displayed at the bottom of the segments section by
34. rds in the current PNR When found the words will be highlighted in the PNR Viewer April 2011 version 1 3 4 build 6857 Page 22 Travelport Smartpoint App User Guide Travelport O 2011 Booking File sections and color indicators Some booking file fields or elements can be clicked in order to activate follow up entries or launch pop up boxes generated by the Viewpoint to be completed for different further actions These are some main examples Y Yellow items means that an action will be performed such as opening a new dialog window or sending new formats to the host For example when clicking on any of the passenger names a Viewpoint dialog window will be opened in order to make changes on its personal data phones emails etc There are some special links that are important and ggg might require more attention a operaren er penaa aims de Y Segment number will launch a dialog window MESEN to search for hotels or cars Search criteria will be based on the current pnr Booking class reserved will display a dialog EMS window providing a seat map with a real time PS view of available seats This is only applicable if Mikke the airline publishes a seat map for that flight Blue items do normally decode data or supply complementary information Good instances are flight numbers city airoort codes status codes electronic ticket indicator filed fare quotation number etc 1 2 AP 9FEB11 NET TICKET D
35. re Component Display plugin 0200 00 PNRViewer dll Presents a new window with the latest status of the current PNR It also contains an XML file that could be customized to define the entries that will refresh the PNR viewer April 2011 version 1 3 4 build 6857 Page 40 Travelport Smartpoint App User Guide 0310 00 HotelSell dll Sell a hotel room 0300 00 HotelAvailability dll Gets the Hotel availability as an interactive response 0320 00 HotelAndCarSearch dll Used by other plugins in order to launch Hotel and Car search from the PNR Viewer 0330 00 FareQuoteAlternative dll Fare quote alternative plugin 0340 00 TicketDisplay dll Shows information about the tickets 0350 00 PKeys dll Provides PKEY Support 0370 00 QuickCommands dll Plugin that allows users to customize their own Entries such as shortcuts to external applications etc For more information please contact your Travelport representative 0600 00 Expozee dll Allows users to quickly hide show Smartpoint by pressing CTRL F12 0610 01 ViewtripPlugin dll Allows the user to quickly Access to viewtrip by using VT and VTETR 0620 00 CrypticSettings dil For internal use only 0800 00 CalendarViewer dll Shows a Calendar April 2011 version 1 3 4 build 6857 Travelport 2011 Page 41 Travelport Smartpoint App User Guide Travelport O 2011 Appendix B Technical Requirements e Desktop users e Windows XP Service Pack 3 or above Vista wind
36. re are 3 icons in the upper right The first icon is valid for some different copy actions Take a window snapshot Copy content as Image and Copy content as Text This is a contextual menu that behaves differently depending on what window the user is on activated The second one is to maximize restore the window version 1 3 4 build 6857 Travelport 2011 Page 26 Travelport Smartpoint App User Guide April 2011 The third one will close the window not available in the PNR Viewer i e the PNR Viewer can t be closed If the user has configured more than one terminal window the close button will close the selected window only and no confirmation will be requested to the user However confirmation will be prompted when the window close button is clicked on the last terminal window or when there is only one available By default Travelport Smartpoint App hooks to the Galileo Desktop window that means the user moves the Galileo Desktop window all the Travelport Smartpoint App windows will move together e GALILEO XML DESKTOP or APOLLO XML DESKTOP This is the connection selector It is automatically activated once Travelport Smartpoint App is launched Menus The Application drop down menu is composed of several elements which controls configuration position and settings of the window area where entries and point and click actions are executed and responses are displayed Some Menus
37. response A user can see what Plug ins are being used by using the command LISTPLUG INS And they will see the following screen April 2011 version 1 3 4 build 6857 Page 39 Travelport Smartpoint App User Guide Travelport O 2011 0090 00 LccInterceptor exe Provides Low Cost Availability and booking capabilities through the Galileo LCCP aka Interceptor System 0950 00 PrimaryCrypticLanguage dll Provide language translation capabilities 0050 00 SecondaryCrypticLanguage dl 0060 00 SwitchableAccess dll Provides Switchable Access functionality 0100 00 AirAvailability dll Provides regular air availability functionality if the LCCInterceptor plugin is installed it also combines LCC and Schedule flights in the same interactive response 140 00 FiledFareDisplay dll Provides Filed Fare Display functionality 0150 00 AirSell dil Used to sell an air segment by clicking on the booking class or using an Extended reference sell 0150 00 AreaSwitcher dll Allows to switch between work areas by clicking on an area icon 0160 00 FareDisplay dll Provides Fare Display capabilities 0170 00 FocalpointShopping dll Maps to the Focalpoint Shopping entry and provides the entire e Pricing response in one single interactive response 0180 00 FareFinder dll Additional fare capabilities provided through this plugin 0190 00 FareQuoteDisplay Provides fare quote and some of its variations 0195 00 FareComponentDisplay dll Fa
38. s Calendar Active Availability act Air fee Pell Van fn Shopping Hotels FS Hotels 7 amp 9 10 Cars 14 15 MO gt rime 2 435 5 27 E The user can also tell Travelport Smartpoint App that wants to open up the calendar when the application starts up for that purpose use the Open on start up checkbox in the calendar Users can select a range of dates by selecting the departure date first and then the return date Month calendar provides a full calendar for next 12 months Galileo Desktop Ventana 4 aad Archivo Edici n Ventana Opciones Complementos Ayuda gol SRA CAS DTO RES HSIEH See vs RRQ ZERF AE PNR Viewer Smartpoint 1 0 mE Smartpoint 1 0 Window 1 NO B F TO DISPLAY CREATE OR RETRIEVE FIRST 1 A20MARBCNPM Calendar 10 11 12 13 6 17 18 19 20 1 2 23 Ej 25 28 29 30 31 April 2011 version 1 3 4 build 6857 Page 18 Travelport Smartpoint App User Guide Travelport O 2011 Client Files Client Files retrieval has been enhanced by Travelport Smartpoint App e Personal files Any personal file retrieved by the CLP format and any personal file retrieved by a single request with a similar name can also be pointed and clicked to access i e CLP GALILEO PERSONAL FILE LISTING DU7 1 SABATE e Into the files The following parameters in yellow can be executed by clicking Back to Client File list Hide Line Numbers DU7 GAL
39. s and streamlines point click navigation and allows the agent to enter either Galileo or Apollo terminal emulation transaction commands to invoke any GDS function returning highlighted items an interactive response that the user can click on to transmit core transaction book and complete reservation version 1 3 4 build 6857 Travelport 2011 Page 5 Travelport Smartpoint App User Guide Travelport O 2011 Main features Here are some of the main features provided e Automatic redisplay of PNR e Follow up transactions accessible with a click e Intuitive point and click approach to booking hotels and cars e Quick reservation process with up to 70 keystroke savings e Access to last seat availability from the initial display e Outbound and return availability using a single transaction e Shopping results sorted by price or departure time e Aggregated and surcharge inclusive shopping e Hotel Images Increase Productivity As well as the above Travelport Smartpoint App allows agents to focus on cross selling and upselling By making car and hotel reservations easier for the agent it could significantly increase attachment rates and subsequently increase revenue and profitability Productivity gains can be obtained by quicker reservations with fewer errors e Limited cryptic entry knowledge needed so less training time e Experienced users retain control of their workspace via cryptic entries e Full set of cryptic transa
40. seasonality fare category e The R indicator accesses the routing information as per the FR entry e The global indicator code decodes e D DT or DT indicators launches the Day Time restriction fare category Y Unsaleable fares may exist means that any unsalable fare for that point of sale if applicable FU cryptic format version 1 3 4 build 6857 Page 15 Travelport Smartpoint App User Guide Travelport O 2011 Fare Quote and Best Buy The fare quote response has been enhanced to offer a quick way to check rules Just FQ FQBB or FQBC and analyze fare categories easily DISPLAY RULES is the gateway Then each fare basis participating in the quotation for each fare component can be accessed to display the complete fare rule text A simple click on the city pair is required to read only category 16 for penalties Galileo Desktop Ventana 1 Je x Archivo Edici n Sesi n Ventana Opciones Complementos Ayuda Gaten ASK a Hon BPgceanus oO DTO RES Smartpoint 1 0 Window 1 Active o Galileo XML DESKTOP UX 2 JUN 1 0835 e928 0 A gt O ALL RV PI PNR Viewer Smartpoint 1 0 FARE TAXES TOTAL PSG DES EUR 259 00 9 28 268 28 ADT GUARANTEED GRAND TOTAL INCLUDING TAXES EUR 268 28 ADDITIONAL FEES MAY APPLY SEE gt FO ADT LAST DATE TO PURCHASE TICKET 20JUN11 ADT E TKT REQUIRED ADT TICKETING AGENCY DU7 ADT DEFAULT PLATING CARRIER UX Preparado Riecoo2 April
41. show a keyboard shortcut that can be used instead this is implemented in order to avoid the use of Mouse as much as possible Therefore users can chose between menu navigation or keyboard shortcuts version 1 3 4 build 6857 Travelport 2011 Page 27 Travelport Smartpoint App User Guide Travelport O 2011 Booking Hotels using Smartpoint The basic hotel availability HOA can be requested in Travelport Smartpoint App via three possible ways 1 Cryptic entry HOA20MARBCN SM BARAJAS ARPT 15MAY 16MAY ANT 1ADULT KM 3SE 2 Calendar tools o Selecting a range of dates o No other qualifier than the location will be permitted to be specified 3 Segment number of a booking file in the PNR Viewer o The following qualifiers are automatically populated City code Arrival date number of adults according to the number of seats booked ANY for hotel location ANY for reference point They can be changed and the others can be populated as well the departure date is mandatory to process any request April 2011 version 1 3 4 build 6857 Page 28 Travelport Smartpoint App User Guide Travelport O 2011 Once Travelport Smartpoint App has returned the availability response above the agent can click on the rates in order to access to a list of all rates for that property the following screenshot shows its result HOC INSIDE 15MAY 16MAY 1 CHECK OUT WWW IHGAGENT COM EUR RATE HI 43462 HOLIDAY
42. t requires that the host PC to have Windows XP or above therefore it is not supported on Windows 2000 nor Windows 9x machines See Technical Requirements Annex for more information Installation Process 1 Galileo Desktop must be pre installed and working this guide has been tested with Galileo Desktop which versions does it work with list here See Technical Requirements Annex for more information this is a prerequisite to continue with the installation Y If Galileo Desktop is running in your PC close it before proceeding Run the Setup exe file included as part of this release It is commonly distributed in a zip file that contains two files setup exe and the msi installer You must run the setup exe as this will check out whether the installation of Net 4 0 Client Profile is required or not Q The NET 4 0 installation might require to reboot the PC several times Once setup exe has installed NET it will launch the msi installer included as part of this package install If you want to proceed with the installation you must read and agree with the License agreement terms If you agree then select I Agree and click on Next Click on Next Again In the next dialog you can specify the default destination folder for Travelport Smartpoint App You can just click on Next to accept the default installation settings Then click Next and the installation will start On Windows 7 and Windows
43. t to save the new settings How to test all is installed and working properly 1 You have to be signed on in Galileo Desktop or in Travelport Smartpoint App 2 Make sure you are emulated to a valid PCC In most of the cases agents are preset to a particular PCC In order to know whether you are in a valid PCC just tyoe gt QCA and the PCC will be shown 3 To test Travelport Smartpoint App just enter any air availability command such as ABCNMAD and the air response should be displayed then you can click on the airport codes and should be decoded properly that indicates that Travelport Smartpoint App can access to its internal database and all is properly installed 4 Test some of the Keyboard shortcuts shown in the table below April 2011 version 1 3 4 build 6857 Page 44 Travelport Smartpoint App User Guide April 2011 FAQ Frequently Asked Questions Q1 When I try to send a format to the Galileo or Apollo system I got a message like this AN UNSUPPORTED FORMAT OR MODIFIER HAS BEEN REQUESTED UNSUPPORTED ENTRY MODIFIER USE IF YOU WANT TO REPORT THIS TO TRAVELPORT gt What do I have to do Ai This message is not an error it actually says that the modifier being used has not been implemented in Travelport Smartpoint App It s important to remember that NOT ALL modifiers supported by the Galileo or Apollo systems are implemented in Travelport Smartpoint App Travelport continues enhanci
44. te in and a reduced reliance on cryptic entries all go to make this an ideal candidate for call centre operations and conversion opportunities Travelport Smartpoint App is a completely new framework architecture which boosts agent efficiency and introduces new functionality in addition to the functionality already in place with existing Galileo Desktop and point and click products By default Travelport Smartpoint App provides a basic layout that consists of e The Terminal Window to enter formats and obtain general responses e The PNR Viewer automatically refreshes the booking file Smartpoint effectively reduces keystrokes contributes to increased efficiencies and speeds up the agent booking process A plug in structure governs its design and environment It is defined as a general application connecting with small units of functionality called plug ins which create a flexible framework allowing a consumer to only use the functionality applicable to their business processes Travelport Smartpoint App is an example of how the technology of an XML API Desktop product can be integrated with the Galileo Desktop platform to supplement cryptic and point and click navigation with graphical user interfaces and to seamlessly guide an agent through the booking process Smartpoint support both Galileo and Apollo core systems and allows agents to work on both systems using either system language Travelport Smartpoint App further improve
45. the Calendar widget TAB Moves the cursor to the next tab stop Users can also click on tabbed entries SHIFT TAB Moves the cursor to the previous tab stop Page Up Moves to the top of the page Page down Moves the cursor to the bottom of the page Shows the Next Pervious Day toolbar G osres 10FEB gt ALT E Hides the Next Previous toolbar April 2011 version 1 3 4 build 6857 Page 36 Travelport Smartpoint App User Guide Travelport O 2011 Quick Commands Travelport Smartpoint App also comes with a Plug in called Quick Commands that allows advanced users to modify a XML file that contains its definitions There is a list of predefined commands that can be found in the Appendix B If additional quick commands are required please contact your Travelport to know more about this EE i EEE nl A EEE Passive Car segment sell SEAT Displays seat maps for the booked flights HVT Launches View Trip for a completed PNR VTETR Shows e ticket via ViewTrip for a completed PNR April 2011 version 1 3 4 build 6857 Page 37 Travelport Smartpoint App User Guide April 2011 Appendix A Interactive Response amp Plug in Architecture Travelport Smartpoint App as briefly introduced in the general overview offers the Capability to respond to the user s input in an interactive way not only supplying a closed structured output but an open follow up transaction flow As well as the possibility of specific
46. yptic Language Galileo Secondary Cryptic Language Not in use Galileo Apollo Amadeus Sabre Y Note that Travelport Smartpoint App cannot translate all entries this is designed to be a helper for the travel agent and help agents to transition from one GDS to another therefore a limited subset of entries on each GDS system is supported This capability doesn t mean that the agent won t need to be trained on either Galileo Apollo Training is still required version 1 3 4 build 6857 Travelport 2011 Page 34 Travelport Smartpoint App User Guide Travelport O 2011 Keyboard shortcuts Keyboard shortcuts have been previously introduced and explained as per the corresponding thematic item Shortcut Function Alt Up Arrow Go back to previous interactive response from the response history Alt Down Arrow Go to the next interactive response from the response history ALT S Stores the current window positions Alt n Move the keyboard focus to Tab n For example ATL 1 moves to Tab 1 ALT B Move to the previous interactive response move back to previous screen ALT C Copies the Terminal content as text and for the entire host content Example do a HELP A and then use ALT C ALT M Host entries like availabilities Focalpoint shopping etc provide a link at the end for more results This shortcut can be used instead of clicking on that link with the mouse ALT X If windows positions are changed
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