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TouchWare for Macintosh User's Guide

1. Chapter 2 Installing the Touch Monitor 15 Installing a G3 based system Minimum System Requirements To run TouchWare for Macintosh USB controllers the following minimum requirements must be met e MacOS version 8 5 or later e USB for Macintosh version 1 1 or later e Touchscreen controllers with Output Identity number U1 2 0 or later Unpacking the Touch Monitor Carefully unpack the carton and inspect the contents for any damage Make sure you received the following items e Monitor with attached touchscreen controller and cable The controller may be mounted on the back of the monitor or installed inside the monitor e Touch Ware for Macintosh USB controllers CD ROM e A shrink wrapped set of manuals Check these documents against the list enclosed in the package MicroTouch provides one copy of the software and documentation with your initial system Order these items separately for each additional system Save the invoice shipping container and all packing material in case you need to transport the equipment any time in the future Systems with Versions 1 0 or 1 01 can be upgraded See Which version of USB do you have in Chapter 2 16 Installing the Touch Monitor Connecting the Touch Monitor Connecting a touch monitor to your Macintosh is straightforward There are three cables e The monitor video cable e The touchscreen cable e The monitor power cable The monitor
2. Press G to clear the screen and display the grid Trace each of the vertical lines displayed on the screen Your lines should follow the grid and be straight and smooth Your lines should be similar in appearance to each other Trace each of the horizontal lines displayed on the screen Your lines should follow the grid and be straight and smooth Your lines should be similar in appearance to each other Look at the lines you drew on the screen 48 Microcal Diagnostic Utility If your lines are straight and smooth but are offset a distance from the grid lines then your touchscreen requires calibration Refer to Calibrating the Touchscreen in Chapter 3 TJ The lines appear smooth LG and straight but are offset a distance from the grid AS lines If your lines are jagged rough looking or intermittent you need to adjust the touchscreen operating frequency 4 The lines have a lt a ragged appearance CAE Also if the cursor is jittery does not move with your finger or requires a hard touch to move you need to adjust the frequency Refer to Adjusting the Operating Frequency later in this chapter for more information Chapter 4 Microcal Diagnostic Utility 49 If your lines are curved or distorted and you are still experiencing
3. If you are experiencing problems with the touchscreen be sure to check the LED Refer to Table 4 for an explanation of a bright dim and blinking LED Table 4 LED Status Information Status of LED Meaning Bright Indicates one of the following conditions e Power has been applied to the controller but communication with the controller has not been started e Controller has been initialized e The sensor is being touched Continuously Dim Indicates the sensor is not being touched Blinking Indicates the power on self test failed Possible errors are as follows 1 flash per 10 seconds RAM error 2 flashes per 10 seconds ROM error 3 flashes per 10 seconds A D error 4 flashes per 10 seconds NOVRAM error 5 flashes per 10 seconds Analog error 80 Troubleshooting Touchscreen Care and Cleaning Touchscreen maintenance is minimal MicroTouch does however recommend that you periodically clean the glass touchscreen surface e Use isopropyl alcohol or a non abrasive glass cleaner Avoid using cleaners other than glass cleaners Do not use any vinegar based solutions e Apply the cleaner with a soft cloth Avoid using gritty cloths e Always dampen the cloth and then clean the screen Always handle the touchscreen with care Do not pull on or stress cables Index A about box Microcal 58 TouchWare 40 Adjust Frequency option 51 area tap 37 C Calibrate option 28 50 calibrating the touchsc
4. To obtain a clear touch signal use the Adjust Frequency option to change the operating frequency of the touchscreen The range of adjustment is from 29 412 kHz to 50 000 kHz The factory default is 38 462 kHz Frequency changes apply to the current touchscreen If you have multiple touch monitors installed be sure to select a touchscreen before adjusting frequency Refer to How to Select a Touchscreen in Chapter 5 for more information 52 Microcal Diagnostic Utility To adjust the operating frequency 1 Open Microcal 2 Select Adjust Frequency to display the following dialog box Adjust Frequency Current frequency 38 462 Previous frequency New frequency 38 462 Higher Wp a Lower The Adjust Frequency dialog box displays the frequency the touchscreen is currently using and the frequency last used Note Microcal retains only the current frequency when it is closed Each time you open Microcal the previous frequency box will contain a string of question marks Use the scroll bar to select a new frequency Alternatively you can select Default for the default frequency 38 462 kHz Select Set Microcal inputs the new frequency and then automatically opens the Draw program so you can test the new setting Testing the New Frequency When you choose Set Microcal opens the Draw program Test the new frequency by drawing several horizontal vertical and diagonal lines Look for the l
5. Liftoff CH Tap D Drag In describing these touch modes the following terminology is used e Touch means to place your finger on the screen e Tap means to touch the screen and quickly lift your finger off the screen Liftoff Mode In liftoff mode the initial touch locates the cursor on the screen You can slide your finger around on the screen to reposition the cursor if desired When you lift your finger off the screen a single click occurs at that location Lifting your finger is equivalent to pressing and releasing the mouse button Liftoff mode is the default touch mode To double click quickly tap the object twice in the same location To drag an object tap to select the object and then quickly touch the object again The second touch is equivalent to pressing and holding down the mouse button You can now slide your finger to drag the object to a new location When you are satisfied with the new 34 TouchWare Control Panel location lift your finger off the screen Lifting your finger is equivalent to releasing the mouse button For a double click or drag to occur the second touch must take place within the tap speed and area settings defined in the TouchWare control panel If the second touch is outside these limits the touchscreen interprets it as a new touch Refer to the description of tap speed and tap area later in this chapter Tap Mode In tap mode the initial touch only locates the cursor on the scre
6. S selecting a touchscreen 69 Show Monitor IDs option 38 57 soft reset 39 software installing 19 upgrading 23 speed tap 37 stabilizing cursor 51 status light on controller 79 status touchscreen 44 support technical 8 84 TouchWare for Macintosh User s Guide T tap area 37 tap mode 34 tap speed 37 tap definition of 33 tapping problems with 74 technical support 8 testing the touchscreen 46 tips troubleshooting 73 touch definition of 33 problems with 74 touch modes comparison of 36 drag 35 liftoff 33 selecting 33 tap 34 touch monitor See touchscreen touching the screen during calibration 28 during linearization 54 touchscreen cable 17 calibrating 28 50 checking after installation 18 cleaning 80 connecting 16 Draw option 46 linearizing 54 mapping 38 57 operating frequency 51 selecting 69 status 44 testing 46 TouchWare about information 40 control panel 25 files 19 20 installing 19 first time 22 upgrade 23 version 40 TouchWare control panel See control panel troubleshooting testing the touchscreen 46 tips 73 U Universal Serial Bus See USB upgrading software 23 USB description 11 version for Macintosh 19 V version Microcal 58 TouchWare 40 vertical offset 31 W World Wide Web site 9 worldwide offices 10 MicroTouch Systems Inc Corporate Headquarters UNITED STATES 978 659 9000 Fax 978 659 9100 World Wide Web http w
7. Connect a Touch Monitor for each touch monitor Note When connecting multiple touch monitors in a system each touchscreen controller must have an Output Identity of U1 2 0 or newer 18 Installing the Touch Monitor Checking Touchscreen Operation After you have connected the touch monitor s to the Macintosh you should carry out the following checks to determine whether the touchscreen hardware is working properly b To check a touchscreen 1 Turn on your Macintosh and monitor s 2 Adjust the contrast and brightness to suit your personal preference and working environment 3 Make sure the video image is centered within the screen area Use the horizontal and vertical controls to adjust the video if necessary 4 G3 systems only Look at the status light on the touchscreen controller e If the status light is on the controller is receiving power and is operating properly e If the status light is blinking the controller s internal self test failed There may be a problem with the controller hardware Contact MicroTouch Technical Support for more information 5 G3 systems only Touch the screen while looking at the status light on the touchscreen controller e If the status light brightens when you touch the screen and dims when you remove your touch the touchscreen is functioning properly e If the status light remains dim when you touch the screen the touchscreen is not functioning properly Contact Mi
8. LIFTOFF THE DESIRED DISTANCE BELOW THE ARROW The tip of this arrow represents the position where the cursor will appear relative to your finger 32 TouchWare Control Panel 3 Touch the screen below the tip of the arrow You can drag your finger into position TouchWare does not calculate the offset amount until you lift your finger off the screen The vertical distance between your finger s liftoff point and the tip of the arrow is the offset amount Thereafter the screen cursor will be positioned above your finger by the offset amount Note You can automatically set the cursor offset to zero by selecting the Reset option The following conditions apply to the cursor offset When you calibrate the touchscreen TouchWare automatically resets the cursor offset to zero As your finger approaches the bottom edge of the screen the cursor offset decreases automatically so that you can touch items in this area Chapter 3 TouchWare Control Panel 33 Selecting a Touch Mode Touch mode defines exactly how your touch will be interpreted by your computer Use the Touch Mode option to specify the touch actions that equate to mouse events like clicking double clicking and dragging The Touch Mode option is a global setting Whether you have one or several touch monitors installed in your system the touch mode you select is applied to all touchscreens simultaneously There are three touch modes available Touch Mode
9. Monitors ceeeeeeeeeeeeeeeeeeeees 24 TouchWare Control Panel Control Panel Eegen pe disi sipa Gaza eke denye 26 Opening the Control Done 26 Global Versus Individual Senge 27 Options for Multiple Montors eee ceeeeeseeeeeecneeeneeeeeeee 27 Calibrating the Touchscreen EE 28 When You Should Calibrate 0 eee eeeesseceseeeeeeeeeeeneeens 28 How to Touch the Screen During a Calibration 28 Calibration Procedure 125 eege oak ne aes neers 29 Testing the e te 30 Calibration Resets the Vertical Offset 31 Se AB AYE UNSON O NU Bo i e ee 31 Selecting a Touch Mod sse sessirnir iesi 33 LON Modes E 33 Tap Mode sevssyascateseapearassinvsceasasen easyanateusaayaesaspavsaeasgenaceaspavedteses 34 IR 35 Summary of Touch Modes AA 36 Setting the Tap Speed and Tap Aren 37 Using Monitor TIDS kw ao saten seeyos esans ssasanossns ts degi asse n e sassvae sese to anktosone 38 Displaying All Monitor IDS A 38 Viewing the Monitor ID of Current Touchscreen 38 Mapping the Touchscreens sok a seve aie aw donn dye s sevo ae ou saa ES sok 38 Performing a Soft Reset veeesateesaesteenyessstensdgasranossssyeke pose d saksosynke 39 Getting Information About Touch Ware 40 Microcal Diagnostic Utility PAICFOGA IA ASIC ee Eege paste ka ae 42 Opening MICTOCAL 8 te ses dossa se stesvibasa tease esse sasnesss s deed SEA 42 Selecting Microcal Options iv v ano dkas ane ie eee 43 Touchscreen Status Inf
10. Only the USB SMT touchscreen controller supports 25 point linearization Older Macintosh touchscreen controllers do not support linearization 76 Troubleshooting Troubleshooting Multiple Touchscreens Problem Problem Problem Problem Problem Problem Touch one screen but the cursor appears on another screen Your touchscreen controller does not support multiple touchscreens Only USB touchscreen controllers with an Output Identity of U1 2 0 or newer support multiple touchscreens If your controllers have an Output Identity of U1 2 0 or newer then there is a device conflict on the USB Shut down your Macintosh and the restart you system to clear any bus contentions After a Reset Frequency Adjust or Restore Factory Defaults has been executed the touchscreens behave erratically The touchscreen controllers do not support multiple touchscreens Only USB touchscreen controllers with an Output Identity of U1 2 0 or newer support multiple touchscreens When configuring multiple monitors the Arrange icon is missing Your system is configured with a single video port Additional ports are required for multiple monitor configurations Refer to your Macintosh documentation The TouchWare control panel appears on all my monitors Your system is configured for duplicate or mirrored monitors Re configure your Macintosh and remove duplication by dragging the screen icons apart Refer to Configuring the Macintosh Oper
11. Road Mulgrave Victoria 3170 Australia Phone 613 9582 4799 Web Site http www microtouch com au E Mail touch microtouch com au Support E Mail support microtouch com au France MicroTouch Systems SARL Europarc de Cr teil 19 rue Le Corbusier 94042 Cr teil Cedex France Phone 33 1 45 13 90 30 E Mail support microtouch fr Germany MicroTouch Systems GmbH Schiess Strabe 55 40549 Diisseldorf Germany Phone 49 0 211 5 99 07 0 E Mail support microtouch de Hong Kong MicroTouch Systems Ltd Unit A 8 FI Trust Tower 68 Johnston Road Wanchai Hong Kong SAR PRC Phone 852 2333 6138 MicroTouch Corporate Headquarters and Worldwide Offices Italy MicroTouch Systems srl C so Milano 19 20052 Monza MI Italy Phone 39 0 39 230 2230 E Mail support microtouch it Japan MicroTouch Systems K K Bellevue Mizonokuchi Building 3F 3 2 3 Hisamoto Takatsu ku Kawasaki shi Kanagawa 213 Japan Phone 81 4 4811 1133 Korea MicroTouch Systems Inc 402 4 Floor Nam Kyung Building 769 6 Yeoksam Dong Kangnam Gu Seoul Korea Phone 82 2 552 3198 Spain MicroTouch Systems SL Via Augusta 13 17 Oficina 704 08006 Barcelona Spain Phone 34 93 415 62 85 E Mail supportspain microtouch co uk Taiwan R O C MicroTouch Systems Inc Taiwan 9 3 Floor No 33 Sec 1 Minsheng Road Panchiao Taipei County 220 Taiwan R O C Phone 886 2 2959 6647 E Mail support microtouc
12. When you click Begin the system will display an ID number on all monitors Touch the ID number ofthe screen you want to select as the current touchscreen Cancel LBegin 3 Click Begin Identification numbers appear on all monitors 4 Touch the ID number on the touchscreen you want to select as the current touchscreen The touchscreen mapped to monitor 2 is now the currently selected touchscreen Chapter 5 Multiple Touch Monitors 71 5 Click OK The selection process is completed Notice that the Current Monitor ID status has been updated Note It is possible for the TouchWare control panel and Microcal to have different touchscreens selected Always check the Current Monitor ID number before choosing an option TouchWare Control Panel When you use multiple touch monitors the TouchWare control panel has a Select Touchscreen option available This option lets you select a specific touchscreen to be the current touchscreen The individual settings are only applied to the current touchscreen TouchWare Global Touchscreen Settings Touch Mode Tap Speed CH Tap Tap Area Vertical Offset Individual Touchscreen Settings Show Monitor IDs Map Touchscreens Select Touchscreen Monitor ID of Current Touchscreen 2 A global setting is applied to all touchscreens simultaneously An individual setting is applied to the current touchscreen only Use this option to select a touchscree
13. above the other You can identify the monitors by clicking and holding the mouse button on Identify the monitors Make sure that the monitor icons are not on top of one another Note It is important that the monitors be configured as separate monitors non mirrored for proper touchscreen mapping 5 Drag the menu bar onto the monitor icon that represents your main monitor The monitor with the menu bar is the main monitor The TouchWare control panel and Microcal window are displayed on the main monitor 6 Click the close box at the top of the window to exit the monitor setup Mapping the Touchscreens Mapping is the process of assigning a touchscreen to its associated monitor by using the monitor ID number Once mapping has been completed the software can reference any standard or touch monitor by using the monitor IDs Note The mapping procedure requires that a keyboard or mouse be connected to your Macintosh 66 Multiple Touch Monitors Anytime you change the number or type of the monitors in your system you must map the touchscreens TouchWare always displays an alert message if the touchscreen mapping is not correct b To map the touchscreens 1 Open the Apple menu e and select Control Panels 2 Select TouchWare If this is the first time you opened the TouchWare control panel or Microcal with multiple touchscreens installed or you changed the number or type of monitors in your system TouchWare displays the fol
14. follow the movement of your finger Any time you cannot position the cursor at the edges or corners of the screen image Any time you change the size or position of the video image area by adjusting the controls on your monitor Any time you adjust the touchscreen operating frequency Any time you issue a Restore Factory Defaults command The Calibration option in Microcal is identical to the Calibration option in the TouchWare control panel Refer to Calibrating the Touchscreen in Chapter 3 for a complete description of how to calibrate your touchscreen Chapter 4 Microcal Diagnostic Utility 51 Adjusting the Operating Frequency au In general your touchscreen is immune to any electrical noise that may be present in the monitor However sometimes this noise may be at the same frequency as the operating frequency of your touchscreen This noise could interfere with your system and prevent it from receiving clear quality signals when you touch the screen The solution to this problem is to change the operating frequency of your touchscreen When You Should Adjust the Frequency You should adjust the operating frequency if e The cursor is jittery or erratic when you touch the screen e Your straight lines drawn in Microcal Draw appear ragged e The cursor does not track follow your finger smoothly as you drag it across the screen e You have to press hard on the screen to register a touch Adjusting the Frequency
15. in order for the second tap to register with the system For more information on making these adjustments refer to Chapter 3 Requires pressing hard on the touchscreen to register a touch or to drag the cursor When operating normally the touchscreen requires a light touch to respond If you find that a firm or hard touch is required the current operating frequency is probably being interfered with To correct this problem run Microcal and select the Adjust Frequency option Change the operating frequency of the touchscreen as many times as necessary until you find a frequency that allows a light touch to be recognized see Problem Cursor is jittery For more information on making these adjustments refer to Chapter 4 Cannot move the cursor to the edges of the screen The touchscreen is not properly aligned with the underlying video You need to re calibrate the touchscreen For more information on how to calibrate the touchscreen refer to Chapter 3 When calibrating the screen be sure you touch the center of each target firmly and precisely Use the Microcal Draw program to check for proper touchscreen operation Note You can touch the screen and then drag your finger to the center of the target The system does not register the touch point until you lift your finger off the screen Once you position your finger be sure to hold the touch for at least three seconds Problem Problem Problem Problem C
16. not responding If this monitor has a touchscreen but your touch was not detected complete the mapping procedure before attempting to troubleshoot the problem 5 Click OK to continue mapping the remaining monitors in your system When you have completed mapping all the monitors the system displays the results Touchscreen mapping completed 2 Monitor s detected 2 Touchscreen s detected 2 Touchscreens mapped successfully If an error was encountered during mapping the system displays an alert message Restart your Macintosh and repeat the mapping procedure If the problem s persist refer to Chapter 6 for troubleshooting tips Chapter 5 Multiple Touch Monitors 69 Using Multiple Touch Monitors When multiple touch monitors are installed the touchscreen options in the TouchWare control panel and Microcal are directed to either all touchscreens simultaneously or to a specific touchscreen Otherwise the functionality of each option is the same regardless of the number of touchscreens configured in your system The options are grouped into two categories e Global touchscreen settings e Individual touchscreen settings Global Touchscreen Settings Global options are directed to all touchscreens at the same time For example when you select the Touch Mode option in the control panel all touchscreens are set simultaneously to the same mode Individual Touchscreen Settings Individual options a
17. problems with cursor tracking and accuracy then you probably need to linearize your touchscreen Refer to Linearizing the Touchscreen later in this chapter for more information no Most of the lines appear straight However some portions of the lines are curved D K e SP 10 Press Q to quit Draw When You Should Contact Technical Support If you have calibrated the touchscreen adjusted the operating frequency and linearized the touchscreen but are still experiencing tracking and accuracy problems with your cursor contact MicroTouch Technical Support 50 Microcal Diagnostic Utility Calibrating the Touchscreen Calibration is the process of aligning the touchscreen with the underlying video The calibration process determines the dimensions of the screen the location of the edges of the screen image and the center of the touchscreen You should always calibrate at the screen resolution you will be using You should calibrate the touchscreen in the following cases After you have initially installed your touch system Any time you change your video card swap in a new monitor or add another touch monitor Any time the cursor does not accurately
18. screen because some programs activate a selection on the touch rather than on lift off To click touch the object and then lift your finger off the screen To double click quickly tap the object twice in the same location Double click in drag mode is identical to double click in liftoff mode Also for the double click to occur the second touch must take place within the tap speed and area settings defined in the TouchWare control panel To drag an object touch the object and then drag the object to a new location Remember in drag mode the initial touch is equivalent to pressing and holding down the mouse button 36 TouchWare Control Panel Summary of Touch Modes Table 2 summarizes the events associated with each touch mode Table 2 Comparison of Touch Modes Event When the action occurs Click Double click Drag Liftoff Mode A touch positions the cursor Lifting your finger is equivalent to pressing and releasing the mouse button e Touch the screen Slide your finger to position the cursor if necessary Lift your finger off the screen e Tap the object twice quickly at the same location Tap the object and then quickly touch it again Drag the object to a new location e Lift your finger off the screen Tap Mode A touch positions the cursor No action occurs when you lift your finger off the screen Tap the object twice in the same location Tap the object thre
19. screen in the wrong place during calibration For example if you touch beyond the targets or into the black non image area you will distort the touchscreen calibration If you are still experiencing problems with the cursor positioning or touch accuracy refer to Testing the Touchscreen in Chapter 4 Chapter 3 TouchWare Control Panel 31 Calibration Resets the Vertical Offset The calibration routine resets any previously applied cursor vertical offset to zero After a calibration is done you need to set the vertical offset again Setting a Cursor Offset After you calibrate the touchscreen the cursor should be located directly underneath your finger when you touch the center of the screen However you may prefer to offset the cursor slightly above your finger so that you can point more easily and precisely The Vertical Offset option lets you define the amount of space between your finger touch and the position of the cursor on the screen Offsetting the cursor is helpful when selecting small items such as single letters in word processing check boxes or radio buttons The Vertical Offset option is a global setting Whether you have one or several touch monitors installed in your system the offset you set is applied to all touchscreens simultaneously b To offset the cursor 1 Open the TouchWare control panel 2 Select Vertical Offset The following screen appears TO OFFSET THE CURSOR ABOVE YOUR FINGER TOUCH AND
20. to the center of the target as possible Chapter 3 TouchWare Control Panel 29 e Remember that the liftoff position not the touchdown position determines the calibration point when you calibrate the touchscreen Therefore if your touch position is not quite centered on the target you can slide your finger to the center of target hold steady momentarily and then lift your finger off the screen e Hold your finger as still as possible after you reach the final calibration location Always lift your finger straight off the touchscreen Do not use any swiping motion during liftoff Calibration Procedure The calibration procedure is quick and easy and insures that the touchscreen is aligned with the underlying video image Data from this procedure is stored within the touchscreen controller in non volatile memory This means that you do not need to calibrate your touchscreen each time you turn on your system If you have multiple touchscreens installed refer to Chapter 5 Multiple Touch Monitors for information on selecting a touchscreen Calibration is an individual option which requires that a touchscreen be selected b To calibrate the touchscreen 1 Make sure the monitor has been powered on for at least five minutes This allows the monitor to reach its normal operating temperature and stabilize before you attempt to calibrate the touchscreen 2 Open the TouchWare control panel 3 Select Calibrate A calibr
21. MicroTouch Systems Incorporated in the United States and or other countries Apple the Apple logo Mac Macintosh iMac G3 and Power Macintosh are trademarks of Apple Computer Inc Chapter 1 Chapter 2 Contents About This Manual What You Need to KNOW oke dtan daki kan kabonik Netty MicroTouch Support SETVICES 00 20orrrooerroooerooeonnesoonsosooonooe MicroTouch Technical Support MicroTouch on the World Wide Web MicroTouch Corporate Headquarters and Worldwide Offices Introduction Installing the Touch Monitor Installing an iMac based System ce eeeesseceeeeeneeesseceseeeseeeeneees MIDNA a EE Preparing EE ege Installing a G3 based swvstem Minimum System Reoutrementz ceeeeeeeeeseeeseeeseeeees Unpacking the Touch Monitor cece eeseeeeeeeneeeneeceeeeeeeenaeens Connecting the Touch Monitor 22 3 sesa bien gsesaiyda sis adibestsssaydoas Checking Touchscreen Operation s ssessssessessseesseeeessesseesseeeseee Checking Multiple Touchscreens ces eeeseeseeseeeseeeseeeees Installing the Touchscreen Software Which version of USB do you have Files on the TouchWare CD ROM A Viewing the ReadMe leede eege First Time Stal atime ss oo io oka da an iere Upgrading from a Previous Version 19 Chapter 3 Chapter 4 Completing the Installation 00 cee eeecessseecesececeeeeeceeeeeeseeeeesaes 24 Systems with a Single Monitor iMac or G3 eeeeeeeeeree 24 G3 Systems with Multiple
22. Monitors If your system includes multiple monitors you must configure your Macintosh system and map the monitors before you can calibrate the touchscreen s Please refer to Chapter 5 Multiple Touch Monitors for procedures After you have completed the configuration and mapping go to Chapter 3 TouchWare Control Panel for the calibration procedure Calibrate each touchscreen in your system Test each calibration When you have completed the calibration you may then customize the operation of your touchscreens to suit your needs is Touchy vare c HAPTER 3 TouchWare Control Panel The TouchWare control panel lets you customize the operation of your touchscreen by selecting the way the cursor responds as you touch the screen and as you move your finger You can use the TouchWare control panel to Select and change the touch mode Change the tap speed and tap area Calibrate the touchscreen Adjust the cursor vertical offset View the monitor IDs Map the touchscreens Perform a soft reset 26 TouchWare Control Panel Control Panel Basics The TouchWare control panel allows you to customize how your touchscreen responds You can specify the touch mode tap speed and area and cursor vertical offset In addition you can calibrate your touchscreen or issue a soft reset Opening the Control Panel To access the TouchWare control panel use one of the following methods Open the Apple menu el Choose Contro
23. TouchWare for Macintosh USB controllers User s Guide M MicroTouch The information in this document is subject to change without notice No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of MicroTouch Systems Inc MicroTouch may have patents or pending patent applications trademarks copyrights or other intellectual property rights covering subject matter in this document The furnishing of this document does not give you license to these patents trademarks copyrights or other intellectual property except as expressly provided in any written license agreement from MicroTouch 1999 MicroTouch Systems Inc All rights reserved Printed in the United States of America Document Title TouchWare for Macintosh USB Controller User s Guide Document Number 19 233 Version 2 0 TouchWare for Macintosh Version 5 3 Touchscreen Driver and Control Panel Version 5 3 Microcal Diagnostic Utility Version 5 3 MicroTouch the MicroTouch logo AdLink ClearTek DrivePoint Factura FinePoint Ibid the Ibid logo KeyPad Microcal PicturePad PrivacyTouch Prospector The Public Browser QuickPoint ScreenWriter Tablet SimpleTouch SurfControl ThruGlass TouchMate TouchPad TouchPen TouchWare TouchTek TruePoint TuffTouch UnLink UnMouse WebStation and WorldService are either registered trademarks or trademarks of
24. about TouchWare 1 Highlight the TouchWare file name or icon in the Control Panels folder 2 Open the File menu and choose Get Info The TouchWare Info window appears TouchWare Info 5 5 0 1986 1999 MicroTouch Systems Inc Show General information jh Kind control panel Size 44 K on disk 43 182 bytes Where Macintosh HD System Folder Control Panels Created Fri Aug 27 1999 5 04 PM Modified Wed Sep 1 1999 10 12 AM Yersion 5 3 0 1988 1999 MicroTouch Systems Inc Label None aj Comments Locked Microcal cCc HAPTER 4 Microcal Diagnostic Utility The Microcal utility lets you test and adjust the performance of the touchscreen The set of Microcal options is for diagnostic purposes only You do not need to run Microcal unless you are experiencing problems with your touchscreen You can use Microcal to Verify that the touchscreen is properly connected View the status information of the current touchscreen Test the performance of the touchscreen using the Draw program Calibrate the touchscreen Adjust the touchscreen operating frequency Linearize the touchscreen View the Monitor IDs Map touchscreens Reset the touchscreen controller Restore the touchscreen factory defaults 42 Microcal Diagnostic Utility Microcal Basics Microcal lets you test and adjust the performance of the touchscreen and is a useful tool in tro
25. ams This manual describes how to e Install and calibrate an iMac based Touchscreen system e Install configure and calibrate one or more touchscreen monitors in a G3 based system e Install the touchscreen software e Customize the touchscreen for your working environment e Use the Microcal Diagnostic Utility for troubleshooting and to test recalibrate and linearize touchscreen monitors It is assumed throughout that a monitor to be used with a G3 system has had a touchscreen and controller installed new iMac based systems are always fully assembled If you need to fit your monitor with a touchscreen and a controller please refer to the Touchscreen Kits Installation Guide supplied with your documentation package 8 About This Manual What You Need to Know This document assumes you have basic computer skills You should know how to use the mouse and keyboard choose commands from menus open and run application programs and save files If you need to learn more about these tasks refer to the manuals and CD ROMs that came with your Macintosh MicroTouch Support Services MicroTouch provides extensive support services through our technical support organization and our web site MicroTouch Technical Support Technical Support is available as follows e 24 hours a day Monday through Friday excluding holidays e 9 00 a m to 5 00 p m Eastern Standard Time Saturday and Sunday excluding holidays Whenever you conta
26. ating System in Chapter 5 When mapping touchscreens the system does not detect all touchscreens Check that all your touchscreen cables are connected to the USB bus Verify that each controller is detecting touch by checking its LED Touch not recognized when mapping or selecting touchscreens The touchscreen is receiving too much interference Use Microcal to adjust the touchscreen operating frequency Chapter 6 Troubleshooting 77 Error Messages Error Error Error This section lists the error messages that you may receive when installing the touchscreen software using the TouchWare control panel or running the Microcal Diagnostic utility Output status reported one or more of the following errors ROM PWM NOVRAM and HDW This error indicates there is a problem with the hardware Contact MicroTouch Technical Support for help The control panel TouchWare cannot be used with this Macintosh The Macintosh cannot open the control panel because it does not recognize or cannot find the touchscreen Several problems can produce this error message e The touchscreen cable is not connected to a USB port and the USB manager cannot talk to it e The touchscreen conflicts with another device in the USB chain To correct this error remove and reinsert the USB connector from each touchscreen checking each time to see if the problem has cleared up Touchscreen is not responding Check connections The touchs
27. ation target appears in the lower left corner of the screen 30 TouchWare Control Panel 4 Touch the center of the target Make sure to follow the guidelines described previously in How to Touch the Screen During a Calibration Hold your touch for at least three seconds When you lift your finger a second calibration target appears in the upper right corner of the screen Touch the center of the target Make sure to follow the guidelines described previously in How to Touch the Screen During a Calibration Hold your touch for at least three seconds When you lift your finger TouchWare saves the new calibration values and returns to the control panel Note The calibration routine will automatically exit if no touch is detected within 25 seconds In this case the current calibration values are not changed Testing the Calibration b To test the accuracy of your calibration 1 Touch the center of the screen and check that the cursor is located underneath your finger Drag your finger across the screen and check that the cursor follows your movements Move your finger to each corner and edge of the screen Check that the cursor follows your finger and reaches the edges of the screen image If any part of the calibration test fails calibrate the touchscreen again Make sure to touch the targets carefully It is possible that one of your touches did not register properly or you accidentally touched the
28. creen cable is not properly connected to a USB port Check the cable connection restart the Macintosh and try again 78 Troubleshooting Error No touchscreen mapped Monitor x does not have a touchscreen or the touchscreen is not responding TouchWare has detected a monitor that is not identified as a touchscreen This error can occur if e The touchscreen cable is not connected to the USB port or is not connected properly e The touchscreen controller is faulty e You pressed ESC during touchscreen mapping to indicate that this monitor did not have a touchscreen attached Error TouchWare Microcal has encountered an error mapping the touchscreens TouchWare has detected a monitor that is not identified as a touchscreen This error can occur if e The touchscreen cable is not connected to the USB port or is not connected properly e The touchscreen controller is faulty e You pressed ESC during touchscreen mapping to indicate that this monitor did not have a touchscreen attached Chapter 6 Troubleshooting 79 Status Light on the Controller Note The status LED is visible only on touch monitors used with G3 systems On iMac systems this LED can be accessed only by a qualified service person For assistance please call MicroTouch Technical Support The touchscreen controller has a light emitting diode LED built into it The LED provides valuable information about the status of the touchscreen and controller
29. croTouch Technical Support for more information Checking Multiple Touchscreens If you are using multiple touch monitors repeat the check procedure for each touchscreen Chapter 2 Installing the Touch Monitor 19 Installing the Touchscreen Software Note This discussion applies mainly to G3 systems but also to iMac systems on which TouchWare must be reinstalled such as after a system crash If your system is running MacOS version 8 6 or later proceed directly to the section Files on the TouchWare CD ROM Which version of USB do you have If you are running MacOS version 8 5 or 8 51 you must first determine which version of the Macintosh USB software your system supports because TouchWare will not work with any USB software earlier than version 1 1 1 Run the Apple System Profiler This should be located in your Apple Menu 2 Go to the Devices and Volumes Tab 3 The USB version is the first piece of information If the version is 1 0 or 1 01 you will need to update the USB software to USB 1 1 or higher See www apple com for an upgrade MacOS8 6 or higher which supports USB version 1 2 is highly recommended 20 Installing the Touch Monitor Files on the TouchWare CD ROM Insert the TouchWare for Macintosh USB controllers CD ROM into the CD ROM drive and double click on the CD ROM icon to display the contents Table 1 describes these files Table 1 TouchWare Files Icon File Name P
30. ct Technical Support please provide the following information e Part number and serial number from the MicroTouch label on your monitor or touchscreen controller e Type of MicroTouch touchscreen resistive or capacitive e Version number of your MicroTouch TouchWare e Make and model of your personal computer e Name and version number of your operating system e Type of mouse connected to your system e List of other peripherals connected to your computer e List of application software in use About This Manual You can contact MicroTouch Technical Support by calling the hot line sending a fax or sending electronic mail e Technical Support Hot Line 978 659 9200 e Technical Support Fax 978 659 9400 e Technical Support E Mail support microtouch com MicroTouch on the World Wide Web You can visit the MicroTouch web site at the following address http www microtouch com You can download MicroTouch touchscreen software and drivers obtain regularly updated technical information on MicroTouch products and learn more about our company About This Manual United States MicroTouch Systems Inc 300 Griffin Brook Park Drive Methuen MA 01844 United States Phone 978 659 9000 Fax 978 659 9100 Web Site http www microtouch com E Mail touch microtouch com Support Hot Line 978 659 9200 Support Fax 978 659 9400 Support E Mail support microtouch com Australia MicroTouch Australia Pty Ltd 797 Springvale
31. de in the Control Panels folder Highlight the Microcal file and copy the file from the CD ROM to your Macintosh system drive You can place the Microcal file anywhere on your hard drive except in the Systems folder Reboot the system Upgrading from a Previous Version To upgrade from an earlier version of TouchWare l 2 3 Open the System Folder on the Boot Drive Open the Control Panel Folder Locate the TouchWare file and remove it from the Control Panel Folder You can delete it if you have a backup Locate the Microcal Application on the local Hard Drive You can delete it if you have a backup Follow the instructions above in First Time Installation 24 Installing the Touch Monitor Completing the Installation To complete the installation you must calibrate each touch monitor to insure that the touchscreen is aligned properly with the underlying video Calibration also allows you to perform additional tests to determine that the touchscreen is functioning properly and accurately Systems with a Single Monitor iMac or G3 For iMac systems and G3 systems with a single monitor and touchscreen go directly to Chapter 3 TouchWare Control Panel for the calibration procedure This chapter begins with a brief tutorial on using the TouchWare Control Panel When you have completed the calibration you may then customize the operation of your touchscreen to suit your needs G3 Systems with Multiple
32. e ID number of its associated monitor Refer to How to Select a Touchscreen in Chapter 5 for information on selecting a touchscreen when you have multiple touch monitors installed Status Information Line The information displayed on this line consists of e Progress messages For example when you open Microcal it searches for connected touchscreens Information about the progress of this search is displayed e Description of each Microcal option You can display a brief description of an option by placing the cursor on the icon and holding the mouse key down To avoid selecting the option slide the cursor off of the icon before releasing the button e Results of the last operation performed e Error messages 46 Microcal Diagnostic Utility Testing the Touchscreen i If you are experiencing problems with the tracking and accuracy of your cursor then you need to test your touchscreen There are three factors that affect the operation and accuracy of your touchscreen e Calibration e Operating frequency e Linearization Using the Draw option in the following procedures will help you to determine the best course of action for correcting your touchscreen problem Using the Drawing Option The Draw option lets you touch the screen and draw lines shapes and curves This option is useful for testing the touchscreen s performance and cursor movement When you choose the Draw option the system displays a drawi
33. e for most applications e Small Area the area for subsequent touches is small and precise If your next touch occurs within the defined tap speed and area then a double click or drag occurs If the next touch is not within the defined speed and area then the system interprets the touch as a new first touch 38 TouchWare Control Panel If the tap speed is fast and you tap slowly the application interprets two successive taps as two single clicks rather than as a double click Alternatively if the tap area is small and your taps are a large distance apart the application interprets two successive taps as two single clicks rather than as a double click The best setting depends on your application Using Monitor IDs The Macintosh operating system creates an identification number for each monitor connected to it You use these monitor IDs when mapping and selecting touchscreens Displaying All Monitor IDs Use the Show Monitor IDs option to display the Monitor IDs on the screen of each monitor in your system When you select the Show Monitor IDs option TouchWare displays an ID number on each monitor screen for two seconds The Show Monitor IDs option is especially useful if your system has multiple monitors installed Viewing the Monitor ID of Current Touchscreen Located at the bottom of the TouchWare control panel is the Monitor ID of Current Touchscreen status This status identifies the currently selected touchscreen f
34. e times in the same location e Same as liftoff mode Drag Mode A touch is equivalent to pressing and holding down the mouse button Lifting your finger is equivalent to releasing the mouse button Touch the object Lift your finger off the screen Same as liftoff mode Touch the object Drag the object to a new location e Lift your finger off the screen Chapter 3 TouchWare Control Panel 37 Setting the Tap Speed and Tap Area The tap speed and tap area define the conditions that must exist for the system to interpret your touches as a double click or drag Tap speed and area are global settings They are applied to all touchscreens in your system simultaneously The tap speed defines how quickly you must touch the screen for the system to register a double click or drag In other words speed defines how much time can elapse between touches Tap Speed e Slow speed allows for more sedate movements because the time allowed between touches is long e Medium speed suitable for most applications e Fast speed provides for rapid touch and tap recognition The tap area defines the maximum area in which successive touches will be recognized as occurring at the same touch point In other words area defines how close one touch must be to the next touch for the system to register a double click or drag Tap Area e Large Area the area for subsequent touches is big e Medium Area suitabl
35. eceessececeseceeseeeeesneeeeaeees 62 Installation and Setup f s kin dak pase kek anan n anpe a RASYAL 62 Mapping seei tu eng tn sesa d ke be om ede s so avan on ge k E 62 Selecting a Specific Touchscereen 63 Setting Up Multiple Touch Monitors 00 0 eee eeseeeeeeeeeeeeneeeeneeees 64 Connecting the Monitors 2 owa p paske vo eta sad ea ana ras ek ase adapt 64 Installing Touch W are geesde NEEN 64 Configuring the Macintosh Operating System esseeeeesee 64 Mapping the Touchscreens 65 Using Multiple Touch Montorg 69 Global Touchscreen Settngs ceececeeeeecesececeeeeeceteeeeeeees 69 Individual Touchscreen Settings ceeecceeeseeeesseeeesteeeenaees 69 Chapter 6 Index How to Select a Touchscreen cccccecececccccccsessessseceeseeseeeees 69 TouchWare Control Banel A 71 EEN 72 Troubleshooting Troubleshooting Common Problems ccesceeesseeeeeeeeeeeeeeeees 74 Troubleshooting Multiple Touchscreeng 76 Error MESSI GOS iii Ja vl od ka ke indikasion ege TI Status Light on the Controller eee eeececseeeceeeeeeeeeeeeeneeeesaes 79 Touchscreen Care and Cleanng 80 About This Manual TouchWare is compatible with all Macintosh applications making it ideal for a variety of situations including point of sale training systems information and self service kiosks factory automation and process control laboratory and medical instrumentation interactive selling demonstrations and educational progr
36. een by performing a computer controlled 25 point analysis This linearization analysis insures that every touchscreen operates with the highest degree of accuracy For this reason the Linearize option on the Microcal menu is grayed out and cannot be accessed under normal circumstances Normally you should never have to perform the linearization procedure Before attempting to linearize your touchscreen it is important that you eliminate other factors such as calibration and frequency that may be affecting the touch accuracy To determine if you need to linearize the touchscreen follow the procedures described in Testing the Touchscreen earlier in this chapter If after making all these tests you still find it necessary to linearize the screen please call MicroTouch Technical Support for the procedure required to access the Linearize option How to Touch the Screen During Linearization Linearization requires you to touch targets that are displayed on the screen To obtain the most accurate results e Touch each target with the fingertip of an extended finger e Keep your palm and free hand away from the touchscreen and monitor e Touch as close to the center of the target as possible e Hold your finger as still as possible on the target Always lift your finger straight off the touchscreen Do not use any swiping motion during liftoff Chapter 4 Microcal Diagnostic Utility 55 Linearize Procedure Lineari
37. en You can lift your finger off the screen and then touch the screen again to reposition the cursor if desired Lifting your finger off the screen does not produce a click To click tap the object twice in the same location To double click tap the object three times in the same location To drag an object tap to select the object and then quickly touch the object again Dragging in tap mode is identical to dragging in liftoff mode The second touch is equivalent to pressing and holding down the mouse button You can now slide your finger to drag the object to a new location When you are satisfied with the new location lift your finger off the screen Lifting your finger is equivalent to releasing the mouse button Note that the taps must take place within the tap speed and area settings defined in the TouchWare control panel If a subsequent tap is outside these limits the touchscreen interprets the tap as a new touch Refer to the description of tap speed and tap area later in this chapter Chapter 3 TouchWare Control Panel 35 Drag Mode In drag mode the initial touch is equivalent to pressing and holding down the mouse button You can drag your finger to move an object size windows scroll through menus or highlight text When you are done dragging lift your finger off the screen Lifting your finger is equivalent to releasing the mouse button When using drag mode be sure to precisely place your finger when you touch the
38. gh the operating frequency has been changed to the default value the frequency displayed in the Adjust Frequency dialog box is updated only after Microcal is closed and re opened Chapter 4 Microcal Diagnostic Utility 57 Using Monitor IDs The Macintosh operating system creates an identification number for each monitor connected to it You use these monitor IDs when mapping and selecting touchscreens Displaying All Monitor IDs Use the Show Monitor IDs option to display the Monitor IDs on the screen of each monitor in your system When you select the Show Monitor IDs option Microcal displays an ID number on each monitor screen for two seconds The Show Monitor IDs option is especially useful if your system has multiple monitors installed Viewing the Monitor ID of Current Touchscreen Located at the bottom of the Microcal screen is the Monitor ID of Current Touchscreen status This status identifies the currently selected touchscreen for systems configured with multiple touchscreens Microcal options such as Draw Calibrate Adjust Frequency Linearize Restore Factory defaults and Reset Controller only apply to the current touchscreen Mapping the Touchscreens When you have multiple monitors installed TouchWare needs to know which monitors have a touchscreen installed You use the Map Touchscreens option to assign each touchscreen to its associated monitor For more information refer to Chapter 5 58 Microcal Diagnostic Ut
39. h com tw United Kingdom MicroTouch Systems Ltd 163 Milton Park Abingdon Oxon OX14 4SD England Phone 44 0 1235 444400 E Mail support microtouch co uk cCc HAPTER 1 Introduction The Universal Serial Bus USB is an industry standard data connection between computers and peripheral devices It provides transfer rates of up to 12 megabits per second and two way communication between the computer and up to 127 devices connected through branching USB hubs USB devices are hot pluggable that is they may be connected and disconnected without first shutting down the computer On the iMac and current model G3 Macintoshes the USB replaces the Apple Desktop Bus ADB for connecting all external devices including the keyboard mouse and monitor Earlier G3s include both USB and ADB ports MicroTouch provides two versions of its USB monitors for the Macintosh one for the iMac and one for the G3 The iMac based system is self contained and fully assembled with TouchWare already installed and with complete Macintosh and MicroTouch documentation and software Touchscreen monitors for use with G3 based systems include a TouchWare CD ROM and complete MicroTouch documentation On G3 systems TouchWare for USB supports multiple monitors up to four of which may have touchscreens installed The total number of monitors is limited only by the hardware constraints of your G3 system 12 Introduction The two component
40. hapter 6 Troubleshooting 75 Cursor is jumpy or takes sudden bounces across the screen The touchscreen is receiving more than one touch at the same time When you touch the screen be sure to point and touch with one finger only Keep your other fingers away from the touchscreen If more than one finger touches the screen the cursor jumps from one location to the next In the case of two fingers touching the cursor moves to a spot halfway between the two touch points Touch only one location at a time Cursor is jittery The touchscreen is receiving too much interference from the monitor You need to adjust the operating frequency of the touchscreen Run Microcal and use the Adjust Frequency option to change the frequency Test touchscreen operation after each frequency change with the Draw program Generally use the highest setting that produces the smoothest lines and provides best overall operation Lines are not straight and smooth Could be one of the following problems e You need to adjust the operating frequency of the touchscreen Run Microcal and use the Adjust Frequency option to change the frequency Select a new frequency and test it with the Draw program Generally use the highest setting that produces the smoothest lines and provides best overall operation e The touchscreen is not linear Run Microcal and use the Linearize option to perform a 25 point linearization The Linearize option in Microcal does not work
41. he touchscreens Note Only touchscreens using controllers with an Output Identity of U1 2 0 or newer are supported in multiple touch monitor configurations Connecting the Monitors Each monitor is connected to a separate video port in the Macintosh You may need to install additional video cards Additionally each touchscreen is also connected to a USB port Refer to Connecting the Touch Monitor in Chapter 2 for information on connecting multiple touch monitors Installing TouchWare After you have connected the monitors to your Macintosh you must install the TouchWare software Refer to Installing the Touchscreen Software in Chapter 2 for the installation procedure Configuring the Macintosh Operating System When more than one monitor is installed in a system you must configure the Macintosh operating system for multiple monitors The Macintosh is then able to identify individual monitors in the system by creating monitor identification numbers Monitor IDs Chapter 5 Multiple Touch Monitors 65 gt To configure the Macintosh for multiple monitors 1 Open the Apple menu e and select Control Panels 2 Choose Monitors amp Sound Earlier versions of the Macintosh referred to the option as Monitors 3 Select the Arrange icon 4 Arrange the monitor icons by dragging them on the screen You should position the icons according to how your monitors are physically arranged This could be side by side or one
42. ility Selecting a Touchscreen The Select Touchscreen option allows you to select a specific touchscreen when you have multiple touch monitors installed Refer to How to Select a Touchscreen in Chapter 5 If you do not have multiple touch monitors installed this option is not valid There is no need to select a touchscreen if you have only one installed Quitting Microcal You can exit Microcal by e Clicking the Stop icon e Choosing Quit from the Options menu e Pressing Q on the keyboard e Clicking the close box at the top of the Microcal window Getting Information About Microcal b To display information about Microcal 1 Highlight the Microcal file name or icon in the Control Panels folder 2 Open the File menu and choose Get Info The Microcal Info window appears Chapter 4 Microcal Diagnostic Utility 59 Microcal Info Microcal Show General Information Kind application program Size 64 Kon disk 62 112 bytes Where Macintosh HD Created Fri Aug 27 1999 5 04 PM Modified Wed Sep 1 1999 9 50 AM ersion 5 3 0 1991 1999 MicroTouch Systems Inc Lebel None Comments C Locked c HAPTER 5 Multiple Touch Monitors Note Multiple monitors are supported only on G3 Macintoshes In applications where more than one touchscreen is required in a system MicroTouch has provided the solution TouchWare easily supports multiple touch monitor
43. ines to be smooth and straight Touch the screen and observe the cursor It should be steady Chapter A Microcal Diagnostic Utility 53 You can use the following keys when working with the Microcal drawing program e Press F to exit the draw program and return to the Adjust Frequency dialog box This allows you to conveniently set and test another frequency without exiting the Adjust Frequency option e Press G to clear the screen and then display a grid This allows you to erase lines you have drawn The grid provides a guide for drawing straight lines e Press B to clear the screen including the grid and then display a blank screen This allows you to erase the lines you have drawn e Press Q or ESC to exit from the drawing program e Press H to display the list of keys you can press If the list is already displayed pressing H will have no effect You should select several operating frequencies Test your touchscreen at each frequency If you can obtain good results at more than one frequency choose the highest frequency in order to obtain optimum performance In general a higher frequency produces a stronger touch signal The operating frequency you select is stored in the touchscreen controller The touchscreen will operate at the frequency you set until you change it again 54 Microcal Diagnostic Utility Linearizing the Touchscreen Note During the manufacturing process MicroTouch carefully linearizes each touchscr
44. l Panels and select TouchWare Open the System Folder and then open the Control Panels folder Double click on the TouchWare file TouchYare 5 Global Touchscreen Settings Touch Mode Tap Speed Tap Area Vertical Offset Liftoff CA Tap E Drag Individual Touchscreen Settings Show Monitor IDs kap Touchscreens Select Touchscreen Monitor ID of Current Touchscreen 2 A global setting is applied to all touchscreens simultaneously An individual setting is applied to the current touchscreen only The Map Touchscreens option is enabled only when multiple monitors are installed The Select Touchscreen option is enabled only when multiple touchscreens are connected Chapter 3 TouchWare Control Panel 27 Global Versus Individual Settings Note that the control panel has two types of settings e Global Touchscreen Settings e Individual Touchscreen Settings A global setting is applied to all touchscreens in a system simultaneously An individual setting is applied to the currently selected touchscreen only The difference between a global and an individual setting is important only if you have more than one touch monitor connected to your system If your system has only one touch monitor all settings are applied to that touchscreen Options for Multiple Monitors The Show Monitor ID option the Map Touchscreens option and the Select Touchscreen option help you to configure your system for
45. lowing alert message O The touchscreen mapping for your Macintosh system is not correct To properly configure your system for multiple monitors you must map each touchscreen to its corresponding monitor Chapter 5 Multiple Touch Monitors 67 3 Click OK The system displays instructions on how to map your touchscreens During the mapping process the system will display an ID number on each monitor in succession Ifa monitor has a touchscreen touch the ID number to map the touchscreen to the monitor lfthe monitor does not have a touchscreen press the ESC key or Wait ten seconds forthe process to continue automatically You can select Cancel to exit the mapping procedure However if you have modified the monitor configuration of your system you must map your touchscreens Failure to do so will result in erratic operation of your touchscreens 4 Click Begin The system displays an ID number on each monitor in succession e Ifthe monitor displaying the ID number has a touchscreen touch the ID number If the system recognizes your touch the following message box appears Touchscreen mapped successfully to monitor 1 68 Multiple Touch Monitors e If the monitor does not have a touchscreen press the ESC key If your touch did not register or you pressed the ESC key the following message box appears No touchscreen mapped Monitor 1 does not have a touchscreen or the touchscreen is
46. multiple monitors TouchWare dims the option if it is not valid for your configuration For more information on using multiple monitors refer to Chapter 5 28 TouchWare Control Panel Calibrating the Touchscreen Calibration is the process of aligning the touchscreen with the underlying video Calibration defines the dimensions of the image area of the screen determines the edge of the screen image and locates the center of the touchscreen You should always calibrate at the screen resolution you will be using When You Should Calibrate You should calibrate the touchscreen in the following cases After you have initially installed your touch system Any time you change your video card swap in a new monitor or add another touch monitor Any time the cursor does not accurately follow the movement of your finger Any time you cannot position the cursor at the edges or corners of the screen image Any time you change the size or position of the video image area by adjusting the controls on your monitor Any time you adjust the touchscreen operating frequency Any time you issue a Restore Factory Defaults command How to Touch the Screen During a Calibration Calibration requires you to touch targets that are displayed on the screen To obtain the most accurate calibration results Touch each target with the fingertip of an extended finger Keep your palm and free hand away from the touchscreen and monitor Touch as close
47. n to be the current touchscreen 72 Multiple Touch Monitors Microcal All Microcal options are applied to the current touchscreen only Use the Select Touchscreen option to specify a touchscreen to be the current touchscreen Microcal Use this option to select a touchscreen Pou to be the current A Select Touchscreen Linearize touchscreen Net Draw Show Monitor IDs Calibrate Map Touchscreens ae Adjust Frequency Quit Current Touchscreen Status Identifies the current touchscreen Output Identity U1 2 0 Capacitive MonitoriD 1 Touchscreen communicating cCc HAPTER 6 Troubleshooting This chapter provides tips and strategies for solving problems you may encounter with the touchscreen either during installation or normal use MicroTouch is committed to helping you get the most from your touchscreen MicroTouch provides extensive technical support through our help desk and web site For more information on technical support refer to the About This Manual section at the beginning of this document 74 Troubleshooting Troubleshooting Common Problems Problem Problem Problem Cannot activate items by tapping the touchscreen The tap speed and tap area define the conditions that must exist for the system to interpret your touches as a double click or drag Use the TouchWare control panel to adjust the tap speed and tap area If you tap slowly be sure to set the speed to slow
48. nding key sequence next to each command For example press 3C to calibrate the touchscreen The key sequences are valid anytime the Microcal window is selected 44 Microcal Diagnostic Utility Touchscreen Status Information The bottom portion of the Microcal window displays status information for the currently selected touchscreen Current Touchscreen Status Output Identity U1 2 0 Capacitive MonitorID 1 Touchscreen communicating If you are using one touch monitor that monitor is always the current touchscreen If you are using multiple touch monitors the last monitor you selected is the current touchscreen Output Identity The Output Identity specifies the controller type and firmware version for the currently selected touchscreen The format is as follows Output Identity U1 x x Type where U1 defines the controller as a USB controller X X indicates the firmware version The first digit represents the current major revision the second represents the current minor revision Type Indicates the type of touchscreen Resistive or Capacitive If you are installing multiple touch monitors the controller s output identity must be U1 2 0 or newer for each touchscreen You can determine the identity of each controller in your system by selecting each touchscreen and reading its status information Chapter 4 Microcal Diagnostic Utility 45 Monitor ID The currently selected touchscreen is identified by th
49. ng canvas with a grid To draw touch the screen and drag your finger Table 3 lists the keys you can press during a drawing session Table 3 Keys for Microcal Draw Press To B Clear the screen including the grid and then display a blank screen G Clear the screen and then display the grid only H Display the list of keys you can press during the drawing session Q or Esc Exit from the drawing program Any time you calibrate the touchscreen linearize the touchscreen or adjust the operating frequency use the Draw option to test your changes Chapter 4 Microcal Diagnostic Utility 47 Determining the Probable Cause To test the current touchscreen l 2 3 4 Open Microcal Select Draw Press G to clear the screen and display the grid Move your finger along the edges of the image area from corner to corner making the shape of a box Do this several times Look at the box you drew on the screen Your lines should smooth and straight and be aligned with the edges of the image area Verify that the cursor reaches the full image area of the screen If you cannot move the cursor to all corners and edges of the screen then you need to calibrate the touchscreen Refer to Calibrating the Touchscreen in Chapter 3 TI The edges of the box are not aligned with the edges of the video image et rE ay
50. ocal Diagnostic Utility Resetting the Touchscreen Controller When you select the Reset Controller command the system e Re initializes the touchscreen controller hardware and firmware e Momentarily stops the controller from sending data e Re calculates the touchscreen operating conditions for example stray and offset capacitance values The controller reset is applied to the current touchscreen If you have multiple touch monitors installed be sure to select a touchscreen before resetting the controller Refer to How to Select a Touchscreen in Chapter 5 for more information Restoring Touchscreen Factory Default Parameters The Restore Factory Defaults command in the Microcal Options Menu causes the touchscreen to revert to the factory default operating parameters This command is useful in situations where inadvertent commands or actions have rendered the touchscreen inoperative The system restores the defaults for the current touchscreen only If you have multiple touch monitors installed make sure you select a touchscreen before executing a Restore Factory Defaults command For information on selecting and using multiple touch monitors refer to Chapter 5 Touchscreen linearization data calibration data and default operating frequency are restored to their factory default values from data stored in the touchscreen controller You should always calibrate the touchscreen after you have restored the defaults Note Even thou
51. or Mapping accomplishes two purposes e Identifies each touchscreen connected to the USB and its associated monitor e Identifies which monitors are touch monitors and which monitors are standard monitors During the mapping procedure you indicate that a monitor has a touchscreen installed by touching the ID number displayed on its screen You indicate that a monitor does not have a touchscreen by pressing the ESC key Once mapping has been completed the Macintosh is able to identify the type of each monitor by its ID number Selecting a Specific Touchscreen The options in the TouchWare control panel and Microcal are grouped into two categories Options that are applied to all of the touch monitors in your system simultaneously are called Global Touchscreen Settings Options that are applied to a specific touch monitor in your system are called Individual Touchscreen Settings Before you apply an individual touchscreen setting you must first select the specific touchscreen The TouchWare control panel and Microcal have a Select Touchscreen option for this purpose You select a touchscreen by touching the monitor ID number displayed Only monitors with touchscreens can be selected 64 Multiple Touch Monitors Setting Up Multiple Touch Monitors To set up a system with multiple monitors you e Connect the monitors to the Macintosh e Install the TouchWare software e Configure the Macintosh operating system for multiple monitors e Map t
52. or systems configured with multiple touchscreens Individual settings such as Calibrate and Reset only apply to the current touchscreen Mapping the Touchscreens When you have multiple monitors installed TouchWare needs to know which monitors have a touchscreen installed You use the Map Touchscreens option to assign each touchscreen to its associated monitor For more information refer to Chapter 5 Chapter 3 TouchWare Control Panel 39 If you do not have multiple monitors installed the Map Touchscreens option is not enabled There is no need to map your touchscreen if you have only one monitor Performing a Soft Reset When you select the Reset option the system e Recalculates the touchscreen operating conditions for example stray and offset capacitance values e Resets the cursor vertical offset to zero You will need to set the vertical offset again The Reset option does not alter the hardware operation Instead the Reset option updates the controller s information about the touchscreen operating conditions It is useful to issue a soft reset if you are troubleshooting a problem with your touchscreen or if you want to automatically set the vertical cursor offset to zero 40 TouchWare Control Panel Getting Information About TouchWare To obtain information about TouchWare use the Get Info command This information includes such items as version number file size and modification date b To view information
53. ormation ccceeececeeeeceeeeceeeeeeeeeeeesees 44 O tp t OTLEY est eene vowed asi kt vos de et ee 44 Monitor ID SEET 45 Chapter 5 Status Information Line 45 Testing the Touchscreen siscnsiccsave socssdsessacaetecavecacdustiendenseevearesevsnees 46 Using the Drawing Option wood sak does desan deeded 46 Determining the Probable Cause 47 When You Should Contact Technical Support 49 Calibrating the ToOuCHSCreen ay ve besse svesnss asse ese savv oassosonanis save nossasne 50 Adjusting the Operating Freoguency cee ceeeeeesecseceseeeeeeeeneees 51 When You Should Adjust the Freouencn 51 Adjusting the FT QUEHCY ke ssess s vo eas iidescgsscceqngtesoecaeenatpcoaieiees 51 Testing the New Preouencx 52 Linearizing the Tue Meet eege feed ee 54 How to Touch the Screen During LinearizatiOn 54 Lin an7e Procedune E 55 Resetting the Touchscreen Controller ooo cece eeseceseeeeeeeeeees 56 Restoring Touchscreen Factory Default Parameters 56 Using Monitor EE 57 Displaying All Monitor Us 57 Viewing the Monitor ID of Current Touchscreen 57 Mapping the TOUCHESCTSCNS n e den oi yok ea oka ra oo ae sike 57 Selecting a TOUCH SETC D EE EE 58 Q it ns NI EL OC YE swenyay taa ti ea oi ora a oo nati eee eee tad 58 Getting Information About Microcal 00 0 ceeeesseeseeeeeeeneeenseenes 58 Multiple Touch Monitors Multiple Monitor Overview cccesececss
54. out Microcal 58 about TouchWare 40 installation checking touchscreen 18 G3 system 15 iMac system 13 installing software 19 interference 51 J jittery cursor 75 K keys for drawing in Microcal 46 for Microcal options 43 L LED status indicator 79 liftoff mode 33 light status 79 linearization problems with 75 Linearize option 54 loading software 19 maintenance of touchscreen 80 Map Touchscreens option 38 57 65 mapping 65 Microcal about information 58 Adjust Frequency option 51 Calibrate option 50 controller reset 56 Draw option 46 Linearize option 54 Map Touchscreens option 57 65 multiple touchscreens 72 opening 42 Quit option 58 Reset Controller option 56 Restore Factory Defaults option 56 Select Touchscreen option 69 selecting options 43 touchscreen status 44 modes touch 33 36 monitor IDs 38 57 multiple monitors display IDs 38 57 multiple touchscreens configuring the Macintosh 64 current touchscreen 38 57 global settings 69 individual settings 69 mapping 65 Microcal 72 overview 62 selecting a touchscreen 69 setting up 64 TouchWare control panel 71 troubleshooting tips 76 Index 83 O offset cursor 31 output identity controller 44 P phone support 8 problems common 74 Q quitting from Microcal 58 R ragged lines drawing 75 ReadMe file 21 reset controller 56 reset soft 39 restoring factory defaults 56
55. re directed to the currently selected touchscreen only For example when you choose Calibrate in the control panel only the current touchscreen is calibrated You use the Select Touchscreen option to make a touchscreen the current touchscreen This option is available in both the TouchWare control panel and Microcal If you are calibrating multiple touchscreens for example you must select and calibrate each touchscreen How to Select a Touchscreen To select a touchscreen to be the current touchscreen use the Select Touchscreen option The system displays a monitor ID on each screen To select a touchscreen touch the ID number displayed on the desired monitor This touchscreen becomes the currently selected touchscreen 70 Multiple Touch Monitors You can identify the current touchscreen by its monitor ID number The TouchWare control panel and Microcal display the ID number of the currently selected touchscreen at the bottom of the window Note Although the cursor automatically follows your touch from touch monitor to touch monitor only one touchscreen is the currently selected touchscreen An individual setting is applied to the current touchscreen only b To select a touchscreen 1 Open the TouchWare control panel or Microcal The Select Touchscreen option in each is identical 2 Choose Select Touchscreen The following message box appears klicracal performs its operations on the currently selected touchscreen
56. reen effect on cursor offset 31 how to touch the screen 28 testing touchscreen after 30 when you should 28 checking touchscreen operation 18 cleaning the touchscreen 80 control panel Calibrate option 28 cursor offset 31 Map Touchscreens option 38 65 multiple touchscreens 71 overview 25 problems with opening 77 Reset option 39 Select Touchscreen option 69 Show Monitor IDs option 38 57 soft reset 39 tap area 37 tap speed 37 touch modes 33 vertical offset 31 controller location of 15 operating frequency 52 output identity 44 restoring factory defaults 56 status light 79 controller reset 56 current touchscreen selecting 69 cursor jittery 75 movement problems 74 offset 31 problems with movement 75 setting offset 31 unstable 75 82 TouchWare for Macintosh User s Guide D defaults restoring factory 56 double click speed 37 drag mode 35 Draw option 46 E errors controller status light 79 cursor movement 74 75 drawing lines 75 opening control panel 77 exiting from Microcal 58 F factory defaults restoring 56 files installing 19 ReadMe 21 frequency 51 G G3 system installation 15 unpacking 15 global settings 69 H headquarters corporate 10 help phone support 8 ReadMe file 21 ID monitor 64 touchscreen controller 44 identity of controller 44 iMac system installation 13 unpacking 13 individual settings 69 information ab
57. s This chapter describes how to e Setup multiple touch monitors e Configure your system for multiple monitors e Use multiple touch monitors Note TouchWare supports a maximum of four touch monitors touchscreens in a system 62 Multiple Touch Monitors Multiple Monitor Overview Your system can have a mix of standard and touch monitors The following are some examples of possible system configurations e One touch monitor e One touch monitor plus one or more standard monitors e Two touch monitors e Two touch monitors plus one or more standard monitors Installation and Setup When you set up a system with multiple touch monitors you may need to install additional video ports in your Macintosh Each standard monitor or touch monitor is connected to a separate video port Refer to your Macintosh documentation for information about installing additional video ports After you have installed and connected the hardware you configure your Macintosh operating system for multiple monitors During this process you select which monitor will be the main monitor The main monitor is the monitor that displays the menu bar Mapping Each monitor is automatically assigned an identification number by your Macintosh operating system You can use the Show Monitor IDs option to identify individual monitors in your system Chapter 5 Multiple Touch Monitors 63 Mapping is the process of assigning each touchscreen to its associated monit
58. s of TouchWare are the Control Panel and the Microcal diagnostic utility Use the Control Panel to calibrate the touchscreen configure and map multiple touchscreens and set your preferences for touch mode tap speed and cursor offset Use Microcal for troubleshooting screen linearization and frequency adjustments You may also use Microcal for calibration and mapping cCc HAPTER 2 Installing the Touch Monitor Installing an Mac based system Your iMac based touchscreen system comes fully assembled and with the MicroTouch software already installed on the hard drive After unpacking and inspecting the equipment described in the next paragraph follow the instructions in the included Macintosh documentation to connect the components and plug the system in then proceed directly to Chapter 3 to configure the touchscreen Unpacking Carefully unpack the carton and inspect the contents for any damage Make sure you received the following items e iMac system with touchscreen and controller installed e iMac keyboard mouse and power cord e Macintosh documentation and software on CD ROM e TouchWare for USB software on CD ROM 14 Installing the Touch Monitor Preparing for use Follow the instructions in your included Macintosh documentation for connecting the keyboard mouse and power cord In addition make sure that the touchscreen controller cable is properly inserted into one of the USB ports on the side of the iMac
59. t When you are done open the File menu and choose Quit The system closes the file exits from the SimpleText application and returns to the Macintosh desktop 22 Installing the Touch Monitor First Time Installation Note If you are upgrading from an earlier version of TouchWare you must first remove the older files Please see the section Upgrading from a Previous Version for procedures b To install TouchWare 1 Open the Control Panels folder This folder is located in the System Folder on your Macintosh startup drive Insert the TouchWare for Macintosh USB controllers CD ROM into your CD ROM drive Installation for MacOS 8 5 or 8 51 with USB 1 1 a Locate the USB1 1 folder on the CD ROM b Copy the USB TouchScreenModule and the USBTouchScreenShim files to the Macintosh Boot Drive Extensions folder Note These extensions must reside in the Extensions folder c Proceed to Step 5 Installation for MacOS 8 5 or 8 5 1 with USB 1 2 or MacOS8 6 and higher a Locate the USB1 2 folder on the CD ROM b Copy the USBTouchScreenModule and the USBTouchScreenShim files to the Macintosh Boot Drive Extensions folder Note These extensions must reside in the Extensions folder Locate the TouchWare Control Panel folder on the Installation CD and copy its files to the Macintosh Boot Drive Control Panels folder S Chapter 2 Installing the Touch Monitor 23 Note These files must resi
60. ubleshooting any problems Opening Microcal To open the Microcal utility double click on the Microcal file Menu bar Microcal Draw Icons for accessing the Microcal options Calibrate Map Touchscreens ae Adjust Frequency Quit Current Touchscreen Status Output Identity U1 2 0 Capacitive Touchscreen status Monitor ID 1 information Touchscreen communicating Every time you open Microcal the system automatically e Searches for connected touchscreens by scanning the USB device table and obtaining the addresses of the touchscreens Attempts to communicate with each touchscreen by sending a request for information to each controller in succession Chapter 4 Microcal Diagnostic Utility 43 Selecting Microcal Options You can select a Microcal option in one of three ways Touch or click on an icon in the Microcal window Choose a command from the Options menu When the Microcal window is active the Options menu appears in the menu bar Open the Options menu and select the desired command Select Touchscreen Draw Calibrate Adjust Frequency Linearize Reset Controller Restore Factory Defaults Map Touchscreens Show Monitor IDs Note that the Options menu includes two commands Reset Controller and Restore Factory defaults that are not in the Microcal window Use the option command key sequence Note that the Options menu lists the correspo
61. urpose CS TouchWare Control panel and touchscreen driver EI Enables the touchscreen to work with TouchiWare your Macintosh Microcal Diagnostic utility for testing and i adjusting touchscreen parameters Microcal i USBTouchscreenModule Driver interface between the fi i Touchscreen controller firmware and i MacOS USBTouchscreenShim Code fragment that allows applications to communicate with USBTouch ScreenModule even if the Touchscreen monitor is disconnected TouchWare ReadMe Text file that contains the latest m documentation for the product Be sure TouchWare to check the information in the ReadMe ReadMe file before you install and use the touchscreen software Chapter 2 Installing the Touch Monitor 21 Viewing the ReadMe File The TouchWare CD ROM includes a ReadMe file which contains product summary and enhancement information Before you install the touchscreen software refer to the ReadMe file for any last minute changes and updates To view and print the ReadMe file 1 Insert the TouchWare for Macintosh USB controllers CD ROM into the CD ROM drive 2 Double click on the CD ROM icon to display the contents 3 Double click on the ReadMe file The system automatically uses the Macintosh SimpleText application to open and display the document e To view the document use the scroll bar and arrow keys to display the next and previous pages e To print the document open the File menu and choose Prin
62. video cable is connected to a video port in the G3 The touchscreen cable is connected either directly or through a USB hub to a USB port on the G3 system unit Touchscreen controller Touchscreen cable Monitor video cable The monitor power cable is connected to a convenient outlet Chapter 2 Installing the Touch Monitor 17 How to Connect a Touch Monitor 1 Turn off your computer Although connections to a USB port may be made while the computer is running connecting and disconnecting a video cable should be done with the computer off 2 Connect the monitor video cable to the video port on the back of the G3 3 Connect the touchscreen cable to any available USB port This may be on the back of the G3 system unit on the keyboard or on a USB hub connected to the system 4 Connect the monitor s power cable to a grounded 3 prong outlet 5 Turn on your Macintosh You are now ready to install the software for your touchscreen How to Connect Multiple Touch Monitors Each monitor standard or touch is connected to a separate video port in the Macintosh To support multiple touch monitors you may need to install additional video cards Refer to your Macintosh documentation for information on installing and configuring multiple video cards All touch monitors are connected to the Macintosh in the same way Follow the procedure described previously in How to
63. ww microtouch com E Mail touch microtouch com FACTURA KIOSKS a division of MicroTouch Systems Inc 716 424 4300 Fax 716 424 4335 MicroTouch Worldwide Offices AUSTRALIA 613 9582 4799 e FRANCE 33 1 45 13 90 30 GERMANY 49 0 211 5 99 07 0 HONG KONG 852 2333 6138 e ITALY 39 0 39 230 2230 e JAPAN 81 4 4811 1133 e KOREA 82 2 552 3198 SPAIN 34 93 415 62 85 e TAIWAN 886 02 2959 6647 e UNITED KINGDOM 44 0 1235 444400 Document Number 19 233 Version 2 0
64. zation applies to the current touchscreen If you have multiple touch monitors installed be sure to select a touchscreen to linearize Refer to How to Select a Touchscreen in Chapter 5 If desired you can restore the original factory linearization data by selecting Restore Factory Defaults from the Microcal Options menu To linearize the touchscreen 1 2 Open Microcal Select Linearize Microcal displays 25 targets for you to touch in sequence Note that the upper left target has a cross through it The cross indicates the target you should touch You can cancel the linearization process at any time by pressing ESC Additionally if no touch is detected within 25 seconds the linearization procedure will automatically terminate Touch each target beginning with the target in the upper left corner Be sure to hold your finger on the target for at least four seconds Microcal takes multiple readings for each target Lift your finger off the first target Microcal positions the cross on the next target you should touch Note If the cross does not advance to the next target Microcal did not receive an accurate reading for the current touch point Touch the target again making sure you hold your touch for at least four seconds Repeat the process for all 25 targets When you touch the last target wait for Microcal to complete its calculations and return to the main menu This process will take a few seconds 56 Micr

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