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Cisco SPA525 User Guide

1. Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 24 Installing Your Phone Connecting the Handset USB port Number Component 1 Auxiliary port Only for use with the Cisco Attendant Console 2 Power port Insert the power adapter into this port Use only with a Cisco PA100 power adapter Additional Ethernet port Connect an Ethernet cable to this port to provide network connectivity to a PC This port cannot be used when the phone is connected to the network by using the built in Wireless G client Ethernet port Connect the network cable to this port Phone cord slot Insert one end of the phone cord into this slot and the other into the jack at the bottom of the phone handset not numbered USB port For use with an external USB memory device optional You can also use the USB port to charge a device such as a mobile phone Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 25 Installing Your Phone Optional Attaching the Desk Stand 2 Optional Attaching the Desk Stand STEP 1 STEP 2 STEP 3 Do not attach the desk stand if you want to mount the phone to the wall If you are attaching a Cisco Attendant Console attach the console before attaching the desk stand Line up the tabs on the desk stand with the slots on the back of the phone Slide the bottom tabs into the slots Lightly press down on the top of the desk stand
2. Logging In and Logging Out of Your Phone After you have set a password you can log in and out of your phone Logging out leaves the phone locked so that no one can access the directory call history user preferences or other features on your phone If you are in a window for example Directories and are not logged in the system prompts you for your password Enter your password and press Login Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 54 Using Basic Phone Functions 3 Accessing Voicemail STEP 1 STEP 2 STEP 3 STEP 4 To log in through the Administration menu Press Setup Scroll to Device Administration and press Select Scroll to Login and press Select Enter your password and press Login Accessing Voicemail STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 6 To access voicemail press the Messages button Your phone administrator should have configured your phone with the correct voicemail number so that pressing the Messages button automatically dials your voicemail system To change the number for your voicemail for example if your phone is not part of a Cisco Voice System or you have external voicemail perform the following steps Press Setup Scroll to User Preferences and press Select Scroll to Call Preferences and press Select Scroll to Voice Mail Enter the number to dial for voicemail For a Cisco Voice System this is typically vmm For an exte
3. STEP STEP STEP STEP STEP STEP STEP STEP STEP Connecting to a Virtual Private Network VPN Your phone administrator can set up a VPN that allows you to use your phone at an offsite location to securely connect to the company phone network over the Internet You must get from your phone administrator the IP address of the VPN your username and password To configure your phone for use with a VPN Press Setup Scroll to Network Configuration and press Select Scroll to VPN and press the Right Arrow key Enter the IP address of the VPN server provided by your phone administrator Press the Down Arrow key and enter your user name Press the Down Arrow key and enter your password Press the Down Arrow key and enter the tunnel group typically not required Optional If you want your phone to connect to the VPN every time it starts up for example if you will always be using it at an offsite location press the Down Arrow key to the Connect on Bootup field and press the Right Arrow key to toggle the feature enabled checked or disabled unchecked Press Set Connecting to a VPN Manually To connect to the VPN manually Press Setup Scroll to Network Configuration and press Select Scroll to VPN and press the Right Arrow key to display VPN Settings Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 59 Using Advanced Phone Features 4 Creating and Using Speed Dials
4. STEP 1 Press the Pickup button STEP 2 Enter the extension number of the phone from which you are picking up the call and press Dial Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 45 Using Basic Phone Functions 3 Parking a Call STEP 3 Select the call from the list and press Dial again Parking a Call STEP STEP STEP STEP STEP STEP STEP STEP You can park a call on a designated line so that another person in your company can pick up the call The call is active until it is unparked or the caller hangs up Not all phone systems support call park If this feature is not working verify with your phone administrator that it has been configured This section describes the default behavior To park a call While on an active call press the Park button Enter a number to identify the park line and press Dial The park line number does not correspond with an actual phone extension number You can pick any easily remembered number The call is then parked on that line and the caller hears on hold music or messages You or another person must then unpark the call To unpark a call you can either use the Unpark button if you know the park line number or view a list of parked calls and unpark it from the list To unpark if you know the park line number Press the Unpark button Enter the number identifier of the park line for example the number that was
5. STEP 2 STEP 3 STEP 4 STEP 5 Depending on the network environment for example the number of Bluetooth devices and noise level your Bluetooth headset might not appear on the found devices list Ensure the headset is powered on and Bluetooth is activated and retry the scan In the Select a Bluetooth Device to Pair list select the device that you want to pair and press Connect Initiating Pairing from Your Bluetooth Enabled Mobile Phone The procedure varies depending on your phone model You must turn Bluetooth on and it might be necessary to configure a separate setting to make your mobile phone discoverable by other devices Before starting it is helpful to find the MAC address of your Cisco SPA525G2 IP phone Go to the Setup menu and select Status gt Product Information The MAC address is listed The following procedure uses an Apple iPhone as an example On your iPhone click Settings Under General choose Bluetooth Ensure Bluetooth is turned on In the Bluetooth Window under Devices find the MAC address of your Cisco SPA525Gz2 Select the MAC address of the Cisco SPA525G2 Enter the PIN the default is 0000 and press Connect When paired with your mobile phone the Cisco SPA525G2 display screen assigns one of your line buttons to the mobile phone A mobile phone icon with a flashing lightning bolt icon is displayed next to the mobile phone name number or other identifier such as the phone model
6. STEP 4 STEP 1 STEP 2 STEP 3 Press the Down Arrow button to Enable Connection and press the Right Arrow key to connect to the VPN checked To disconnect press the arrow key and uncheck the field Viewing Your VPN Status To verify that you are connected to the VPN or review VPN parameters Press Setup Scroll to Status and press Select Scroll to VPN Status and press Select Creating and Using Speed Dials STEP 1 STEP 2 STEP 3 STEP 4 You can create and edit speed dials directly on the phone attendant console or by using your PC and the phone web user interface see Creating Speed Dials on page 91 Creating Speed Dials on Unused Line Buttons Depending on how your extensions are configured you can assigned unused line buttons on your phone or attendant console to act as speed dialers Press the unused line button and hold down for three seconds The Define Speed Dial window displays Enter a name for the speed dial Press the Down Arrow key to display the phone number field Enter the phone number and press Set After creating the speed dial it displays next to the line button Press the line button to use the speed dial Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 60 Using Advanced Phone Features 4 Creating and Using Speed Dials Creating Numerical Speed Dials You can assign speed dials to numbers You can have up to eight numerical speed dials E
7. Switching Audio from Your Cisco SPA525G2 to Your Mobile Phone You can only switch audio back and forth between the Cisco SPA525G2 and your mobile phone if the call is connected by using the Cisco SPA525G2 to mobile phone feature You cannot switch a call on your Cisco SPA525G2 that is not associated with your mobile phone To switch audio from your Cisco SPA525G2 to your mobile phone during a call press Handset To switch audio back to the Cisco SPA525G2 from your mobile phone on a connected call press Handsfree Viewing Mobile Phone Battery and Signal Information on Your Cisco SPA525G2 When a mobile phone call is incoming outgoing or connected on your Cisco SPA525G2 the phone display shows information about your mobile phone Not all mobile phones support this function The display bubble shows the following information if it is supported by the mobile phone Battery indicator Shows the battery life left on your mobile phone Signal strength Shows the signal strength for your mobile phone _Network The phone network for your mobile phone Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 67 Using Advanced Phone Features 4 Playing MP3 Files on Your Phone Charging Your Mobile Phone You can use the USB port on the IP phone to charge your mobile phone if your phone has a USB connection USB port Playing MP3 Files on Your Phone Your IP phone contains an audio player that can pl
8. Chapter 4 Using Advanced Phone Features Configuring Privacy and Security Features Blocking Caller ID Blocking Anonymous Calls Using Secure Call Enabling Dial Assistance Connecting to a Virtual Private Network VPN Connecting to a VPN Manually Viewing Your VPN Status Creating and Using Speed Dials Creating Speed Dials on Unused Line Buttons Creating Numerical Speed Dials Calling Speed Dials 47 48 48 49 50 50 50 50 51 52 52 52 53 53 53 54 54 55 56 57 57 57 58 58 59 59 60 60 60 61 61 Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide Contents Using the IP Phone With Your Bluetooth Enabled Mobile Phone 62 Enabling Bluetooth 62 Pairing Your Cisco SPA525G2 with a Bluetooth Enabled Mobile Phone 63 Initiating Pairing from the IP Phone 63 Initiating Pairing from Your Bluetooth Enabled Mobile Phone 64 Verifying that the Cisco SPA525G2 is Paired 65 Importing Your Mobile Phone Address Book into the Cisco SPA525G2 65 Making a Mobile Phone Call by using Your Cisco SPA525G2 66 Receiving Mobile Phone Calls by using the Cisco SPA525G2 67 Switching Audio from Your Cisco SPA525G2 to Your Mobile Phone 67 Viewing Mobile Phone Battery and Signal Information on Your Cisco SPA525G2 67 Charging Your Mobile Phone 68 Playing MP3 Files on Your Phone 68 Creating the Playlist 69 Playing Songs 69 Controlling the Audio 69 Using the Paging Feature 70 Paging Another Phone 70 Paging a Group of
9. STEP 4 Making the Web Configuration Utility Viewable To view the phone parameters by using the phone web user interface the phone web server must be enabled Your system administrator might have disabled the phone option to make the phone web user interface viewable or writable To allow or disallow viewing of the phone web user interface Press Setup To display the Web Server Writable option select Settings gt Network Configuration gt Web Server To change the status of the Web Server parameter press the Right Arrow key to toggle the feature enabled checked or disabled unchecked To save your change press Set Saving the Configuration Profile Click Submit All Changes when you have finished modifying the fields in the phone web user interface to update the configuration profile The phone is rebooted and the changes are applied Click Cancel Settings if you want to clear all changes made this session and return to the parameter values set before the session began or since the last time you clicked Submit All Changes Configuring Your Personal Address Book STEP 1 STEP 2 The Cisco SPA525G and Cisco SPA525G2 phone provides an address book for you to store and view frequently dialed numbers The address book appears on your phone and the numbers can be dialed from the phone To view and edit your address book Log in to the phone web user interface Choose the Personal Address Book tab A window a
10. Cisco SPA525G2 STEP 1 Press the Setup button and select Directories STEP 2 Select Personal Address Book STEP 3 Press the Import softkey Depending on your mobile phone it might be necessary to authorize the Bluetooth connection even if the phone is already paired with the Cisco SPA525Gz2 Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 65 Using Advanced Phone Features 4 Using the IP Phone With Your Bluetooth Enabled Mobile Phone STEP 1 STEP 2 NOTE The phone displays a status message about the import If the import is successful your imported contacts are shown in the directory Making a Mobile Phone Call by using Your Cisco SPA525G2 When you make a mobile phone call by using your Cisco SPA525G2 your Cisco SPA525G2 acts as a handsfree device for your phone The call is made through your mobile phone but the audio is present on and the call control is done by using the Cisco SPA525Gz2 See Switching Audio from Your Cisco SPA525G2 to Your Mobile Phone section on page 67 To make a call through a mobile phone Press the line button associated with your mobile phone the line button is marked with a mobile phone icon with a flashing lightning bolt Do one of the following Enter a number on the dial pad and press Dial Press the Setup button and select Directories Choose a number and press Dial Scroll to recently called number and press Select You probably do n
11. It should easily slide into the top slots Do not force it Optional Mounting the Phone to the Wall To mount the phone to the wall you must purchase the Cisco MB100 wall mount bracket kit Follow the instructions in the kit to attach the mount to the wall and the phone Figure 2 MB100 Wall Mount Kit Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 26 Installing Your Phone 2 Connecting the Power Connecting the Power The Cisco SPA525G and Cisco SPA525G2 do not ship with power supplies If you are not using Power over Ethernet PoE you must order a Cisco PA100 power adapter for each phone If you are using Power over Ethernet PoE to power the phone the phone receives power when you connect an Ethernet cable from the phone SW port to a switch that provides PoE See the Connecting Your Phone to the Wired Network section on page 27 If you are using a Cisco PA100 power adapter insert one end of the power adapter into an outlet and insert the other end into the power port on the phone body Connecting Your Phone to the Network The phone can be connected to a wired or wireless network by using a Cat5 Cat5e or higher for the Cisco SPA512G and Cisco SPA5 14G Ethernet cable or through a wireless network connection Connecting Your Phone to the Wired Network You connect your phone to the local network by using an Ethernet cable STEP 1 Plug the Ethernet cable into the back of the base station i
12. for your phone The name number or other identifier shown depends on what is configured on your mobile phone If you have not configured a name on your paired phone the phone might display your phone number or some other identifier Such as the phone model The display name can vary depending on your phone model and configuration Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 64 Using Advanced Phone Features 4 Using the IP Phone With Your Bluetooth Enabled Mobile Phone Verifying that the Cisco SPA525G2 is Paired The Bluetooth phone icon colors show the status of your mobile phone and or the Cisco SPA525G2 No icon Bluetooth is disabled Gray icon Bluetooth is enabled but the phones are not connected Blue icon Bluetooth is enabled and the Cisco SPA525G2 is connected to a headset Green icon Bluetooth is enabled and the Cisco SPA525G2 is connected to a mobile phone To verify the mobile phone configuration STEP 1 On the Cisco SPA525Gz2 press the Setup button STEP 2 Scroll to User Preferences and press Select STEP 3 Scroll to Bluetooth and press Select STEP 4 Scroll to Bluetooth Profiles and press the Right Arrow key The mobile phone appears in the list of Bluetooth devices Importing Your Mobile Phone Address Book into the Cisco SPA525G2 Not all mobile phones support importing your address book To import your mobile phone book into the personal address book on the
13. 28 Installing Your Phone 2 Connecting Your Phone to the Network The following example shows WEP information for a Linksys WRV200 router LINKSYS A Division of Cisco Systems Inc Firmware Version 1 0 29 Wireless G VPH Router with RangeBooster WRV200 Wireless Setup Wireless Firewall Administration Status Basic Wireless Settings Wireless Security Wireless Security Select SSID linksys g Security Mode wep v Allow PCs on the same wireless network name Enabled ov SSID to see each other Authentication Type Open System Default Transmit Key 1 O2 O3 O4 WEP Encryption 64 bits 10 hex digits y Dial In User Service Passphrase linksys_secure Generate Key 1 4EAADFS3EB J Key 2 BA38EB7E33 Key 3 7E4B05E4CD Key 4 729664F636 Cisco Systems 189991 If your router is using WPA note the WPA shared key or passphrase that you shall enter when configuring the phone The following example shows WPA information for a Linksys WRT160N router Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 29 Installing Your Phone 2 Connecting Your Phone to the Network STEP STEP STEP STEP STEP STEP A O vol LINKSYS A Division of Cisco Systems Inc Firmware Version 1 0 29 Wireless G VPH Router with RangeBooster WRV200 Wireless Setup Wireless Firewall VPH Qos Administration Status Basic Wireless Settings Wire
14. 3 STEP 4 STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 You can also view the Call History Lists from your PC by using the phone web user interface See the Viewing Call History Lists section on page 90 Viewing the Call History Lists To view the Call History lists Press Setup Scroll to Call History and press Select Select the Call History list you want to view Available Call History lists are All Calls Shows all calls placed received and missed on the phone Missed Calls Shows the last 60 missed calls Received Calls Shows the caller ID of the last 60 answered calls Placed Calls Shows all calls placed from the phone Press Select to view the list Deleting a Call History List Press Setup Scroll to Call History and press Select Scroll to the Call History list you want to delete Press Option and select Delete List Press OK to delete the list Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 52 Using Basic Phone Functions 3 Using the Call History Lists STEP 1 STEP 2 NOTE STEP 1 STEP 2 STEP 3 STEP 1 STEP 2 STEP 3 STEP 4 Calling from the Call History Lists To dial a number from one of the Call History lists Choose the call Press Dial If the call was from a long distance number or an outside line you might have to edit the call before dialing it Press the EditDial button to edit the call and use the softkey buttons
15. 62 Hold Places a call on hold See Putting a Call on Hold on page 38 Ignore Ignores an incoming call Join Connects a conference call Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 14 Getting Started Understanding Your Phone Lines and Buttons Table 2 Cisco SPA 525G 525G2 Softkey Buttons Button Function List In some menus shows a list of configured items for example a list of locations for weather or news Miss Displays the list of missed calls Next Moves to the next item in a list for example a song in the MP3 Playlist Option Enters a sub menu Park Parks a call at a designated park number The call is active until you unpark it or the caller disconnects See Parking a Call on page 46 Paste Pastes the item you copied into a list or field PickUp Allows you to pick up answer a call that is ringing at another extension See Picking Up a Call on page 45 Play Plays a selected item such as a song or a ringtone Previous Moves to a previous item in a list for example a song in the MP3 Playlist PrivHold Puts a call on hold on an active shared line Redial Brings up the list of recently dialed numbers See Redialing on page 40 Refresh Refreshes the screen Useful after changing a configuration or when you want to update information Such as weather Resume Resumes
16. Lists STEP 1 Login to the phone web user interface STEP 2 Choose the Call History tab Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 90 Using the Web Configuration Utility 5 Creating Speed Dials STEP 3 Select a call history list to show from the drop down list All Calls All calls placed to and from your phone Placed Calls Shows information for the last 60 numbers dialed from your phone Received Calls Shows information for the last 60 answered calls Missed Calls Shows the last 60 missed calls STEP 4 Optional To add a call from one of these lists to your address book click the Address Book icon in the Add column Edit the information and click Submit All Changes The Personal Address Book displays Creating Speed Dials You can configure up to eight speed dials Each speed dial can be a phone number IP address or URL To create or edit a speed dial STEP 1 Login to the phone web user interface STEP 2 Choose the Speed Dials tab STEP 3 Enter the name and number IP address or URL for the speed dial entries you want to create or edit Remember to enter any digits you must dial to reach an outside line Phone numbers are entered without spaces or symbols such as 183 15880220 IP addresses are entered in dotted decimal format such as 192 168 1 10 STEP 4 Click Submit All Changes Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 91 Using the Web Conf
17. Phone User Guide 86 Using the Web Configuration Utility 5 Configuring Voice User Parameters Configuring Voice User Parameters STEP 1 STEP 2 STEP 3 You can configure user parameters in the Voice User window Including call forwarding do not disturb and call waiting Configuring Call Forwarding You can forward calls to another number or to voice mail based on several scenarios Entering a value in the CFWD All Dest field creates a default number calls are forwarded to this number unless a value is entered in another field For example if CFW Busy Dest is blank the caller is forwarded to the number entered in this field If CFW Busy Dest contains a value if the number is busy the caller is forwarded to CFW Busy Dest If there is no answer and the CFW No Ans Dest contains a value calls are forwarded to that number To forward calls to another number or to voice mail Log in to the phone web user interface In the Voice tab User menu under Call Forward you can configure the following parameters CFWD Setting Select yes to enable call forwarding Select no to disable call forwarding CFWD All Dest Enter the number to where all calls are forwarded or enter vm to forward the calls to voice mail CFWD Busy Dest Enter the number to which to forward calls or enter vm to forward the calls to voice mail when your number is busy CFWD No Ans Dest Enter the number to which to forward calls or ente
18. Scroll to Phone Status and press Select You can view the following information Phone Status Up time and packets sent received Extension Status Registration status such as when it was registered Line Status Active calls and call information Provisioning Status lIf a profile rule was used and the status Call Statistics History Information about individual calls Viewing Peripheral Status To view information about phone peripherals such as a USB memory stick or a Cisco Attendant Console STEP 1 Press Setup STEP 2 Scroll to Status and press Select STEP 3 Scroll to Peripheral Status and press Select You can view the following information USB Status Attendant Console Attn Cons Status Viewing the Wireless Connection Status If you have set up your wireless connection described in Connecting Your Phone to the Wireless Network section on page 28 you can view the status of your wireless connection STEP 1 Press Setup STEP 2 Scroll to Network Configuration and press Select STEP 3 Select Wi Fi Configuration and press the Right Arrow key Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 81 Using Advanced Phone Features 4 Advanced Menus for Technical Support Personnel STEP 4 Scroll to Wireless Status and press Select The status SSID name and signal strength are displayed Press Detail for more information Advanced Menus for Technical Support Personne
19. Your phone administrator can configure a group of phones that you can page simultaneously Each paging group has a number associated with it Your administrator must give you the phone numbers of the groups that are configured To page a group dial 96 plus the number of the paging group Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 70 Using Advanced Phone Features 4 Customizing Your IP Phone Screen Configuring Auto Answer To configure your phone to auto answer pages STEP 1 Press Setup STEP 2 Scroll to User Preferences and press Select STEP 3 Select Call Preferences STEP 4 Scroll to Auto Answer Page Press the Right Arrow key to toggle the feature on checked or off unchecked STEP 5 Press Set Customizing Your IP Phone Screen You can customize your IP phone screen in the ways described below Changing the IP Phone Screen Contrast To adjust the contrast of the IP phone screen STEP 1 Press Setup STEP 2 Scroll to User Preferences and press Select STEP 3 Scroll to Screen Preferences and press Select STEP 4 Scroll to Display Brightness The default contrast is 15 Enter a number between 1 lowest and 15 greatest to change the contrast STEP 5 Press Set Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 71 Using Advanced Phone Features 4 Customizing Your IP Phone Screen STEP STEP STEP STEP STEP STEP STEP STEP STEP STEP Setting th
20. a call that is on hold Save Saves your changes Scan Scans for wireless networks or Bluetooth devices Select Selects the highlighted item on the LCD screen Transfer Performs a call transfer See Transferring Calls on page 39 Unpark Connects to a parked call See Parking a Call on page 46 View Displays more information about a selected item XferLX Transfers existing active calls on the phone Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 15 Getting Started 1 Using the Keypad and Buttons with Menus Using the Keypad and Buttons with Menus You press a softkey button or other buttons to enter menus on the LCD screen Using Keypad Shortcuts Use the keypad to enter the number of the menu or sub menu item For example to reach the Call History menu press the Setup button and press 2 Menus and options can change depending on the software release and what is allowed by your phone system administrator Using the Navigation Button Use the navigation button to scroll up or down through the menu items and then press the Select softkey button or the center Select button to choose the highlighted item Entering Numbers and Text in Fields Some fields on the IP phones require you to enter numbers and text by using the keypad or softkey buttons In general the following guidelines apply Use the keypad to enter numbers and charac
21. for headset support Bluetooth capability for mobile phone pairing Cisco SPA525G2 only 2 5mm stereo earphone jack for a headset Wireless G client support Kensington security slot support Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide Getting Started 1 Understanding Your Phone Lines and Buttons The functionality of the phones can be modified by your phone system administrator Not all of the functional features described in this document are available or they might function slightly differently on your phone This document describes the features as they function in factory default mode Caring for Your Phone The Cisco Small Business IP phones are electronic devices that should not be exposed to excessive heat sun cold or water To clean the equipment use a slightly moistened paper or cloth towel Do not spray or pour cleaning solution directly onto the hardware unit Understanding Your Phone Lines and Buttons Use the following graphic and table to identify the parts of your phone Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 10 Getting Started Understanding Your Phone Lines and Buttons Figure 1 Table 1 Cisco SPA525G and Cisco SPA525G2 Phone Components IP Phone Components Phone Feature Description 1 Handset Pick up to answer or place calls 2 Speaker Speaker for phone 3 Message Waiting Indicator 4 LCD Screen When li
22. page 52 Setting or Changing a Phone Password page 54 Accessing Voicemail page 55 Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 36 Using Basic Phone Functions 3 Placing or Answering a Call Placing or Answering a Call You might have to dial a number or numbers to reach an outside line Ask your system administrator Depending on the phone system setup you might be able to place or answer calls by using various methods To place or answer a call Pick up the handset Press the Speaker button Press the Headset button Press a green line button to place a call or a red flashing line button or the Answer softkey to answer a call If you are on a call and another call comes in choose one of the following options Press the Answer softkey Press the Ignore softkey to ignore the incoming Call Press the flashing red line button The call in progress is put on hold and the incoming call is answered To return to the first call press the flashing red line button or select the call on the screen using the Up Arrow or Down Arrow key and press the Resume softkey Using Dial Assistance If dial assistance is enabled when placing calls a list of closely matched phone numbers displays as you begin dialing To choose one of these numbers STEP 1 Use the navigation button highlight a phone number STEP 2 Press Select or Dial to complete the call See Enabling Dial Assistanc
23. phone to the latest firmware for ideal performance If you are using your phone with an Internet Telephony Service Provider ITSP system do not manually update your phone firmware without consulting your service provider Your provider might automatically update your phones without any action on your part There are two ways to update your phone firmware Download the firmware from CCO to your PC and log in to the web interface to run the update procedure See the Upgrading Firmware section on page 94 Update by using the Voice System Setup Wizard for example if your phone is part of a Cisco Voice System See the Voice System Setup Wizard User Guide Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 35 Using Basic Phone Functions This chapter describes how to use the basic functions of your Cisco SPA525G and Cisco SPA525G2 IP phone It includes the following sections Placing or Answering a Call page 37 Adjusting Call Volume and Muting page 38 Putting a Call on Hold page 38 Resuming a Call page 38 Ending a Call page 38 Transferring Calls page 39 Redialing page 40 Viewing and Returning Missed Calls page 40 Turning the Missed Calls Shortcut On and Off page 41 Forwarding Calls page 42 Setting Do Not Disturb page 44 Picking Up a Call page 45 Parking a Call page 46 Placing a Three Way Conference Call page 47 Using the Phone Directories page 48 Using the Call History Lists
24. that ringtone to the person whose number you are adding to the directory STEP 5 Press Save to save the entry Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 49 Using Basic Phone Functions 3 Using the Phone Directories STEP 1 STEP 2 STEP 3 STEP 4 STEP 1 STEP 2 STEP 1 STEP 2 STEP 3 STEP 1 Copying a Contact You can copy a contact to create a new contact changing information as necessary on the second contact To copy a contact In the Personal Address Book scroll to highlight a contact Press Option and select Copy Press Option again and select Paste Edit any necessary fields and press Set Searching for a Contact To search for a contact In the Personal Address Book press Option and select Search Begin to enter the person s name The list below displays entries as you type in characters Scroll to highlight the entry you want You can press Dial to call the contact or Option to delete copy or edit the contact Deleting a Contact To delete a contact In the Personal Address Book highlight the contact you want to delete Press Option and select Delete Press OK to delete the contact Editing a Contact To edit a contact s phone information In the Personal Address Book highlight the contact you want to edit Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 50 Using Basic Phone Functions 3 Using the Phone Dir
25. the following Pair your Bluetooth enabled mobile phone and Cisco SPA525G2 to make and receive mobile calls Your mobile phone is assigned a line button on your Cisco SPA525G2 Switch audio for in progress calls between your mobile phone and the Cisco SPA525Gz2 Import your mobile phone address book to your Cisco SPA525G2 personal address book Use your Cisco SPA525G2 as a handsfree device for your mobile phone Not all mobile phones support this function See the list of Bluetooth enabled mobile phones supported with the Cisco SPA525G2 that is posted at the Cisco support community at http www cisco com go smallbizsupport and also consult the latest Cisco SPA525G2 release notes available at cisco com Enabling Bluetooth STEP 1 Press Setup STEP 2 Scroll to User Preferences and press Select STEP 3 Scroll to Bluetooth Configuration and press Select STEP 4 With Bluetooth highlighted press the Right Arrow key until a blue check mark appears STEP 5 Press Set Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 62 Using Advanced Phone Features 4 Using the IP Phone With Your Bluetooth Enabled Mobile Phone STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 6 STEP 7 Pairing Your Cisco SPA525G2 with a Bluetooth Enabled Mobile Phone You can initiate pairing from the Cisco SPA525G2 or from your mobile phone This feature is based on the following standard Bluetooth profiles Phone B
26. through available pictures that your phone administrator has made available on the phone Digital Frame Shows the background picture Trigger Interval Enter the number of seconds that the phone remains idle before the screen saver turns on Refresh Interval Enter the number of seconds before the screen saver should refresh if for example you chose a rotation of pictures STEP 6 Press Set Changing the Phone Wallpaper You can change the background picture on your phone to one stored in the phone or to one on a USB memory device attached to the phone To use a picture from the USB memory device STEP 1 Connecta USB storage device to your PC STEP 2 Create a directory named pictures on the USB device and copy the image files into that directory Image files must be between 30Kb and 300Kb The phone can read up to 45 images from the USB device STEP 3 Remove the USB device from your PC and insert it into the USB port on the Cisco SPA525G or SPA525G2 Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 73 Using Advanced Phone Features 4 Using Ring Tones STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 6 STEP 7 To change the background picture on your phone Press Setup Scroll to User Preferences and press Select Scroll to Screen Preferences and press Select Scroll to Wallpaper Press the arrow keys to select an image to use as the wallpaper Use the navigation a
27. to configure features and preferences such as your directory status and speed dials access your call history set up functions Such as Call forwarding and provide phone status information 12 Mute button Press to mute or unmute the phone When the phone is muted the button glows red A flashing red mute button indicates that the phone has no network connectivity 13 Volume button Press to increase the volume and press to lower the volume of the handset headset speaker when the handset is off hook or ringer when the handset is on hook 14 Headset button Press to turn the headset on or off When the headset is on the button glows green 15 Speaker button Press to turn the speaker on or off When the speaker is on the button glows green 16 Keypad Press keys to dial phone numbers enter letters and choose menu items Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide Getting Started Understanding Your Phone Lines and Buttons 1 Softkey Buttons The phone displays four softkey buttons at a time on the LCD screen Different softkey buttons display depending on the phone screen or menu that is shown Press the Right Arrow or Left Arrow keys to see additional softkeys The following table shows some of the typical Cisco SPA525G and Cisco SPA525G2 softkey buttons that are available in alphabetical order You might not have all of these
28. 5G2 SIP IP Phone User Guide 32 Installing Your Phone 2 Connecting Your Phone to the Network WPA WPA2 Enterprise This type of authentication requires some advanced expertise because it involves setting up a radius server for authentication and in some cases creation of certificates for both the radius server and the phone See You must enter the Cipher Type TKIP or AES CCMP and the EAP Type TTLS Enter the anonymous ID choose whether the phone should check for the server certificate choose the TTLS Inner Protocol MSCHV2 MSCHAP PAP CHAP or MD5 and enter the User ID and password LEAP Enter the User ID and password TLS Enter the User ID choose whether the phone should check for the server certificate enter the User ID and configure the Root certificate and User certificate see the Uploading Security Certificates to the Phone section on page 34 STEP 4 Press Set Manually Adding a Network STEP 1 From the Wireless Profile screen press Option and select Add New to manually add the network STEP 2 Optional Press the Right Arrow key under Security Mode to set the security options WEP Wired Equivalent Privacy You must enter the Default Transmit Key Key Type and Length and the keys WPA PSK or WPA2 PSK You must enter the Cipher Type TKIP or AES CCMP and the shared key WPA WPA2 Enterprise You must enter the Cipher Type TKIP or AES CCMP and the EAP Type T
29. 5G2 supports star codes These codes start with and asterisk and access supplementary services For example to block your caller ID for a specific call dial 67 followed by the telephone number you are calling The table lists supported star codes Some codes must be configured by your phone administrator and might not be available on all systems Code Definition 03 Request media loopback for a call to monitor Voice over IP quality 16 Activate Secure Call for all calls See Using Secure Call page 58 17 Deactivate Secure Call for all calls See Using Secure Call page 58 18 Activate Secure Call for a single call See Using Secure Call page 58 Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 77 Using Advanced Phone Features Using Star Codes Code Definition 19 Deactivate Secure Call for a single call See Using Secure Call page 58 36 Pick up a call at another extension See Picking Up a Call page 45 37 Pick up a call from a group See Picking Up a Call page 45 38 Park a call See Parking a Call page 46 39 Unpark a call See Parking a Call page 46 66 Activate Call Back Causes the IP phone to redial a busy number until the called party phone rings 69 Call the most recent number that called your phone 72 Activate Call Forward All See Forwarding Calls page 42 73 Deactivate Call Forward All See Forwardin
30. Call History Lists 90 Creating Speed Dials 91 Configuring Wi Fi 92 Creating a Wi Fi Profile 93 Configuring Bluetooth 93 Bluetooth Profiles 94 Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 6 Contents Upgrading Firmware 94 Appendix A Where to Go From Here 96 Power Adapter Statement 98 FCC and IC Statement 98 Federal Communication Commission Interference Statement 98 IMPORTANT NOTE 99 Industry Canada Statement 99 Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 7 Getting Started Overview This chapter provides an overview of your Cisco SPA525G and Cisco SPA525G2 IP phone It contains the following sections Overview page 8 Understanding Your Phone Lines and Buttons page 10 Using the Keypad and Buttons with Menus page 16 Entering Numbers and Text in Fields page 16 Using Phone Hardware and Accessories page 17 Using the Cisco Attendant Console page 21 The Cisco SPA525G and Cisco SPA525G2 IP phone is a full featured VoIP Voice over Internet Protocol phone that provide voice communication over an IP network It provides traditional features such as call forwarding redialing soeed dialing transferring calls conference calling and accessing voice mail Calls can be made or received with a handset headset or speaker The Cisco SPA525G and Cisco SPA525G2 features vary depending on the type of call control system that you are using and the limitations set by the phone system adm
31. Date Time and press Select Highlight the date and time setting that you want to change Time Zone Adds or subtracts hours to Greenwich Mean Time or Western European Time Press the Right Arrow key to display the time zones Highlight the desired time zone and press Save Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 76 Using Advanced Phone Features 4 Using Star Codes Daylight Saving Adjusts the time on your phone at the twice yearly adjustment intervals for daylight saving time Press the Left and Right Arrow keys to toggle Daylight Saving Time to on checked or off unchecked Automatic Mode Configures your phone to receive the time and date from the phone server Press the Left and Right Arrow keys to toggle automatic mode on checked or off unchecked Press Set NTP Server 1 and NTP Server 2 Enter a name or IP address of a Network Time Protocol NTP server to receive the time and date from a Network Time Protocol NTP server and press Set Set Current Time Manually Press the Right Arrow key to set the date and time manually Use the Left and Right Arrow keys to move between the year month date hour and minute Use the Up and Down Arrow keys to change the value Press Save NOTE lf your phone is connected to an administration server that sets these values any changes you make to the date or time are lost when rebooting the phone Using Star Codes The Cisco SPA525G and Cisco SPA52
32. EP 3 f Save your changes g On the Cisco SPA525G and Cisco SPA525G2 with PIN Configuration highlighted press Select To add the connection as a profile press OK Your phone might reboot before the Wi Fi connection is established Manually Adding a Wireless Profile To add a new wireless network profile In the Network Configuration window verify that Wi Fi is enabled checked Scroll to Wi Fi Configuration and press the Right Arrow key to enter the Wi Fi Configuration screen Select Wireless Profile The current wireless profiles are displayed Do one of the following Scan for available networks See Scanning for Available Networks page 32 Manually add the network See Manually Adding a Network page 33 Scanning for Available Networks If your router has SSID router name broadcast disabled it might not appear in the list of networks In that case you must manually add the SSID see Manually Adding a Network page 33 In the Wireless Profile window press Scan In the list of available networks scroll to the desired network and click Add to select the highlighted network Optional Press the Right Arrow key under Security Mode to set the security options WEP Wired Equivalent Privacy You must enter the Default Transmit Key Key Type and Length and the keys WPA PSK or WPA2 PSK You must enter the Cipher Type TKIP or AES CCMP and the shared key Cisco SPA525G and Cisco SPA52
33. Phones 70 Configuring Auto Answer 71 Customizing Your IP Phone Screen 71 Changing the IP Phone Screen Contrast 71 Setting the Screen Backlight Timer 72 Configuring the Phone Screen Saver 72 Changing the Phone Wallpaper 73 Using Ring Tones 74 Accessing Weather and News on Your Phone 75 Accessing Weather Information 75 Accessing News 76 Configuring Date and Time Parameters on Your Phone 76 Using Star Codes 77 Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 5 Contents Restarting Your Phone 79 Viewing Phone Network and Call Information 79 Viewing Product Information 79 Viewing Network Information 80 Viewing Phone Line and Extension Information 80 Viewing Peripheral Status 81 Viewing the Wireless Connection Status 81 Advanced Menus for Technical Support Personnel 82 Chapter 5 Using the Web Configuration Utility 83 Logging in to the Phone Web User Interface 83 Making the Web Configuration Utility Viewable 85 Saving the Configuration Profile 85 Configuring Your Personal Address Book 85 Configuring Voice User Parameters 87 Configuring Call Forwarding 87 Configuring Supplementary Services 88 Call Waiting CW Setting 88 Block Caller ID Block CID Setting 88 Block Anonymous Calls Block ANC Setting 88 Do Not Disturb DND Setting 88 Display Text Messages on Receiving Phone Display Text Message on Recv Setting 89 Text Messages From a Third Party Text Message From 3rd Party 89 Audio Volume 89 Screen 90 Viewing
34. Setup Scroll to User Preferences and press Select Select Call Preferences and scroll to Forward All Number Enter a number to where all calls are to be forwarded for example your voice mailbox another extension or an outside line If forwarding calls to an outside line be sure to enter any steering digits access codes or area codes required To enter a URL press Option and choose Input IP before entering the call forwarding information Press Set Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 42 Using Basic Phone Functions 3 Forwarding Calls STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 Forwarding Calls When Your Phone is Busy Press Setup Scroll to User Preferences and press Select Select Call Preferences and scroll to Forward Busy Number Enter vm for voice mail or a number where to forward all calls for example another extension or an outside line If forwarding calls to an outside line be sure to enter any external line access and area codes required Press Set Forwarding Calls When You Do Not Answer the Phone Press Setup Scroll to User Preferences and press Select Select Call Preferences and scroll to Forward No Ans Number Enter vm for voice mail or a number where to forward all calls for example another extension or an outside line If forwarding calls to an outs
35. TLS Enter the anonymous ID typically anonymous unless the RADIUS server has other rules choose whether or not the phone should check for the server certificate choose the TTLS Inner Protocol MSCHV2 MSCHAP PAP CHAP or MD5 and enter the User ID and password LEAP Enter the User ID and password Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 33 Installing Your Phone Connecting Your Phone to the Network 2 TLS Enter the User ID choose whether the phone should check for the server certificate enter the User ID and configure the Root certificate and User certificate see the Uploading Security Certificates to the Phone section on page 34 STEP 3 Press Set STEP 1 STEP STEP STEP STEP STEP STEP Uploading Security Certificates to the Phone If you are using some types of wireless security for example WPA2 Enterprise you will need to upload security certificates to the phone Certificates must be in the following format Root certificate DER encoded binary x 509 CER User certificate Personal Information Exchange PKCS 12 PFX Connect a USB storage device to your PC Create a directory named ca on the USB device and copy the certificate files into that directory Remove the USB device from your PC and insert it into the USB slot on the IP phone After creating a wireless profile in the Profile screen press the Right Arrow key under Security Mo
36. You can also view and edit the directory from your PC by using the phone web user interface See the Configuring Your Personal Address Book section on page 85 Adding a New Contact To add a new entry to the directory STEP 1 Inthe Personal Address Book screen press Add STEP 2 Use the keypad to enter the name of the directory entry When finished with the name use the Down Arrow key to navigate to the other fields TIP To enter numbers and letters press Option and select Input All To enter only numbers press Option and select Input Num To clear all characters from an entry press Option and select Clear STEP 3 Enter the office mobile or home phone number including any digits you must dial to access an outside line and the appropriate area code if necessary You must enter at least one phone number for a contact TIP To enter numbers and letters press Option and choose Input All To enter only numbers press Option and select Input Num To enter an IP address press Option and select Input IP To enter a star code press Option and select Input Star Code See Using Star Codes on page 77 To clear all characters from an entry press Option and select Clear STEP 4 Optional To change the ring tone for the caller a Press the Right Arrow key to enter the Select Ring Tone screen b Scroll through the available ring tones c Press the Play button to play the selected ring tone or the Select button to assign
37. ach speed dial can be a phone number IP address or URL STEP 1 Press Setup STEP 2 Scroll to Speed Dials and press Select STEP 3 To create or edit a speed dial select an unused speed dial location 2 through 9 You can have up to eight speed dials location 1 is reserved for voice mail STEP 4 Press Edit STEP 5 Enter the name and phone number for the speed dial TIP To select a contact from the address book press Option and select Select From Address Book Scroll to choose the contact and press Select STEP 6 Press Save Calling Speed Dials To call one of your configured speed dial numbers choose one of the following options Press the line button that has been configured as a speed dial Open a phone line and press the number for the speed dial then wait a few seconds for the phone to initiate the call or press Dial Press the Setup button select Speed Dial choose the number and press Dial Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 61 Using Advanced Phone Features 4 Using the IP Phone With Your Bluetooth Enabled Mobile Phone Using the IP Phone With Your Bluetooth Enabled Mobile Phone The Cisco SPA525G and Cisco SPA525G2 support Bluetooth to allow use of the phone with a Bluetooth enabled headset See Connecting Bluetooth Headsets on page 18 Only the Cisco SPA525G2 supports the use of your Cisco IP phone in conjunction with Bluetooth enabled mobile phone You can do
38. ak to them before transferring the call Blind Transfer the call without speaking to the other party to whom you are transferring the call Performing an Attended Transfer During an active call or with a call on hold press Transfer Do one of the following Enter the number to where you want to transfer the call or Press Directory and choose a number from the personal directory Press Dial or wait a few seconds The call is placed on hold and a new line is opened to dial the number Do one of the following To transfer the call without waiting for the other person to answer press Transfer after the call begins to ring and hang up If you hang up before the second call rings the transfer fails and the first call is disconnected If you misdial press the second line button again to receive a dial tone To transfer after speaking privately to the other person press Transfer at any time during the conversation Performing an Unattended Blind Transfer During an active call press BlindXfer Enter the number to where you want to transfer the call and press Dial The call is transferred with no further action required Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 39 Using Basic Phone Functions 3 Redialing Redialing To redial a number do one of the following Press Redial and select the desired number Press EditDial to select a number and modify it for example t
39. and keypad to edit the number Deleting an Entry from the Call History Lists In the call history list choose the call Press Option and select Delete Entry Press OK Saving a Call History List Number to Your Directory In the call history list choose the call Press Option and select Add to Address Book Press Select The entry appears Edit the information if desired and press Save again The entry is added to your directory Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 53 Using Basic Phone Functions 3 Setting or Changing a Phone Password Setting or Changing a Phone Password STEP STEP STEP STEP STEP STEP STEP STEP STEP STEP STEP STEP STEP You can set or change the password for your phone to prevent unauthorized use To set a password for your phone Press Setup Scroll to Device Administration and press Select Select Set Password Enter your old password leave blank if you have never set a password Press the Down Arrow key to go to New Password Enter your new numeric password Press the Down Arrow key to go to Re enter New Password Reenter the same password Press Set To delete a password Press Setup Scroll to Device Administration and press Select Select Set Password Enter your old password Press the Down Arrow key to go to New Password Leave the New Password and Reenter New Password fields empty Press Set
40. ay mp3 files To play music on your IP phone you must load the audio files onto a USB memory device not provided with the phone The phone reads the content of the files from the device so the device must remain inserted while playing the files Only MP3 music without Digital Media Rights protection can be played on the IP phone Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 68 Using Advanced Phone Features 4 Playing MP3 Files on Your Phone STEP STEP STEP STEP STEP STEP STEP STEP Creating the Playlist The MP3 playlist on the phone is limited to 48 songs To create a playlist Connect a USB storage device to your PC Create a directory named mp3 on the USB device and copy the audio files into that directory Remove the USB device from your PC and insert it into the USB slot on the phone Press the Setup button Scroll to MP3 Player and press Select Press Add List to create a playlist from the songs on the USB device Choose songs by using one of the following methods Choose individual songs by scrolling to the song you want and pressing the Right Arrow key or Select Choose all songs on the USB device by pressing SelectAll You can clear all songs by pressing ClearAlll After choosing songs the songs are marked with a check next to the song Press Add to add the selected songs to the playlist Playing Songs In the Playlist scroll to the song you want to begin playin
41. ces select your headset and press Select to edit the profile Scroll to PIN and enter the PIN for your Bluetooth headset STEP 10 Scroll to Connect Automatically and press the Right Arrow key to turn to On Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 19 Getting Started 1 Using Phone Hardware and Accessories STEP 11 Press Connect The profile screen displays and a check mark appears next to the headset if the connection was successful Using a Headset with Your IP Phone Steps to use your headset with the IP phone might vary Consult the user documentation for your headset for more information To use a wired headset press Headset and dial the number to place a call or press the headset button to answer a ringing call To use anon Bluetooth wireless headset such as Jabra or Plantronics lift the receiver off hook before speaking or listening through the headset To use a Bluetooth headset make sure your headset is powered on Press Headset on your phone or if supported press Answer on your Bluetooth headset twice and dial the number to place a call Press Answer on your Bluetooth headset to answer a ringing call See the user documentation for your Bluetooth headset for more information Switching Between the Handset Headset Speakerphone During a Call Any of these audio devices can be used during a call Only one device can be used at a time The handset can be on the hook when using the s
42. ct a link to download firmware for Cisco Small Business Products No login is required Downloads for all other Cisco Small Business products including Network Storage Systems are available in the Download area on Cisco com at www cisco com go software registration login required Cisco SPA IP Phones www cisco com go spab00phones Cisco Small Business IP Phone Accessories www cisco com en US products ps10042 tsd_products_support_series_home html Regulatory Compliance and Safety Information for the Cisco SPA300 Series and Cisco SPA500 Series IP Phone www cisco com en US docs voice_ip_comm csbpipp ip_phones regulatory_compliance guide rcsi_500_series pdf Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 96 Where to Go From Here Cisco Small Business Cisco Partner Central for www cisco com web partners sell smb Small Business Partner Login Required Cisco Small Business www cisco com smb Home Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 97 Power Adapter Statement E Power Adapter Statement This product is intended to be supplied by a Listed Direct Plug In Power Unit marked Class 2 or Listed Adapter marked L PS or Limited Power Source and rated from 5Vdc 2A minimum FCC and IC Statement Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the
43. d Cisco SPA525G2 SIP IP Phone User Guide 22 Installing Your Phone This chapter describes how to install and connect your IP phone It contains the following sections Before You Begin Before You Begin page 23 Connecting the Handset page 24 Optional Attaching the Desk Stand page 26 Optional Mounting the Phone to the Wall page 26 Connecting the Power page 27 Connecting Your Phone to the Network page 27 Verifying Phone Startup page 35 Updating Your Phone Firmware page 35 Before you install and connect your phone verify with your phone system administrator if applicable that the network is ready for the phone read the safety notices and make sure you have all the phone parts and documentation available A CAUTION Do not plug a telephone line cord into the port marked AUX The RJ 11 port marked AUX is reserved for connection with the Cisco Attendant Console It is not for use as a telephone line port or IP device connection Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 23 Installing Your Phone 2 Connecting the Handset Connecting the Handset STEP 1 Find the longer end of the coiled phone cord Insert it into the back of the phone base in the slot marked with a phone symbol This port is labeled 5 on Figure 1 STEP 2 Insert the short end of the handset cord into the jack at the bottom of the handset not shown Figure 1 Cisco SPA 525G 525G2 IP Phone Connections
44. d Security Features Configuring Privacy and Security Features STEP STEP STEP STEP STEP STEP STEP STEP STEP Use this section to configure your privacy and security features You can also configure these features by using your PC and the phone web user interface See Block Caller ID Block CID Setting on page 88 and the Block Anonymous Calls Block ANC Setting on page 88 Blocking Caller ID You can block Caller ID from your phone so that your phone number does not appear on a phone that you call To block Caller ID Press Setup Scroll to User Preferences and press Select Select Call Preferences Scroll to Block Caller ID and press the Right Arrow key to choose On Press Set Blocking Anonymous Calls Blocking anonymous calls prevents calls with unknown Caller ID from ringing your phone For example if a caller set his phone to not display Caller ID the call is considered anonymous These callers receive a busy signal or message when calling your phone if anonymous calls are blocked To block anonymous calls Press Setup Scroll to User Preferences and press Select Select Call Preferences Scroll to Block Anonym Call and press the Right Arrow key to toggle the feature on checked or off unchecked Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 57 Using Advanced Phone Features 4 Configuring Privacy and Security Features STEP 5 Press S
45. de to set the security options WPA Enterprise or WPA2 Enterprise Scroll to Root Certificate and press the Right Arrow key All files in the ca folder are displayed Use the Up Arrow or Down Arrow key to choose the certificate you want to install for example the root certificate Press the Select softkey Press Save to save the profile Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 34 Installing Your Phone Verifying Phone Startup Verifying Phone Startup After receiving power and network connectivity the phone executes a boot up sequence During this sequence the display shows the Cisco logo All of the lights on the phone will flash After the sequence about five seconds the phone displays the standard menu for the phone The date name and number of the phone appear on the top line of the LCD screen At the bottom of the LCD screen softkeys appear over their associated soft buttons If the phone does not display this screen confirm your installation and connections If these are correct try unplugging the phone and plugging it back in again If you still don t see the display then contact your phone system administrator or Internet Telephony Service Provider ITSP Updating Your Phone Firmware AN CAUTION Your phone ships with pre installed firmware However later firmware versions might be available that add features and fix problems with your phone It might be necessary to update your
46. e on page 58 for more information on enabling this feature Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 37 Using Basic Phone Functions 3 Adjusting Call Volume and Muting Adjusting Call Volume and Muting Adjusting Call Volume To adjust the volume while you are on a call press on the Volume button to increase the volume or press to decrease the volume Press Set Pressing the Volume button while not on a call adjusts the volume of the phone ringer Using Mute To mute the phone microphone speaker or headset microphone press Mute The button lights red Press Mute again to unmute Putting a Call on Hold To put a call on hold press Hold A series of beeps indicates the call is on hold Resuming a Call To resume the call press the flashing red line button for the call If you have multiple calls all calls are put on hold except the active call Ending a Call To end a call If you are using the handset hang up f you are using the speakerphone press Speaker If you are using the headset either press the Headset button wired or replace the receiver wireless Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 38 Using Basic Phone Functions 3 Transferring Calls Transferring Calls STEP 1 STEP 2 STEP 3 STEP 4 STEP 1 STEP 2 You can perform types of transfers _Attended Call the person to whom you are transferring the call and spe
47. e Screen Backlight Timer You can set a timer for your screen so that your IP phone screen becomes dark after a specified time when the phone is idle Press Setup Scroll to User Preferences and press Select Scroll to Screen Preferences and press Select Scroll to Backlight Press the Right Arrow key to toggle the feature on checked or off unchecked When the feature is enabled the darkening feature is enabled Scroll to Backlight Timer Enter the number of seconds before the display should shut off after the phone is idle Press Set Configuring the Phone Screen Saver You can enable your phone screen saver and specify its appearance and the amount of time for the phone to be idle before it begins To configure your screen saver Press Setup Scroll to User Preferences and press Select Scroll to Screen Preferences and press Select With Screen Saver highlighted press the Right Arrow key to toggle the feature on checked or off unchecked Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 72 Using Advanced Phone Features 4 Customizing Your IP Phone Screen STEP 5 Scroll to Screen Saver Settings and press the Right Arrow key to choose the settings Screen Saver Type Choose from Black Background Displays a black screen Gray Background Displays a gray screen Black Gray Rotation The screen incrementally cycles from black to gray Picture Rotation The screen rotates
48. ectories STEP 2 STEP 1 STEP 2 STEP 1 STEP 2 STEP 3 STEP 4 Choose one of the following Press the center Select button to choose the contact and edit the numbers in the entry Use the delChar key to delete numbers individually or press Option and choose Clear to delete all numbers and start over Press Save when finished Using the Corporate Directory Depending on your Internet Telephony Service Provider or corporate network setup you might not have a corporate directory available to you To use the corporate directory Press the Setup button and select Directories Scroll to the Corporate Directory you want to view and press Select To use the Lightweight Directory Access Protocol LDAP directory Press the Setup button and select Directories Scroll to the LDAP Directory and press Select Choose the type of search to perform and press Select Simple Search Enter a last name and press Search A first name may be required if too many results are found for the last name Advanced Search The fields available in advanced search depend on your system configuration Enter information into the fields and press Search In the results press Dial to dial the contact or choose one of the other options Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 51 Using Basic Phone Functions 3 Using the Call History Lists Using the Call History Lists STEP 1 STEP 2 STEP
49. entered in Step 2 of parking a call Press Dial The call is picked up on your phone To view a list of parked calls and unpark from the list Press Setup Select Status Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 46 Using Basic Phone Functions 3 Placing a Three Way Conference Call STEP 3 Scroll to Call Park Status and press Select STEP 4 Choose the parked call you want to retrieve and press Unpark Placing a Three Way Conference Call To initiate a conference call STEP 1 Press the Conf button during an active call The first call is placed on hold a second line is opened and you hear a dial tone STEP 2 Dial the second person s telephone number STEP 3 Press the Conf button again All three parties are connected in the conference call When you hang up the other two parties are disconnected To keep the other parties in a call but disconnect yourself from the call press Join To conference two active calls on your phone STEP 1 Onone of the active calls press ConfLx If you have two active lines the calls are conferenced If you have more than two active lines you must scroll to choose the line you want to conference in STEP 2 Press Select Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 47 Using Basic Phone Functions 3 Using the Phone Directories Using the Phone Directories The Cisco SPA 525G 525G2 IP phone provides several diffe
50. er to provide a secure connection The PC port is not supported in wireless operation the PC port is only supported in a wired environment Determining Your Wireless Router Security Type If you do not know your wireless router security type log in to the router interface to get this information The steps below are written for a Cisco Small Business router but procedures for other routers should be similar Log in to your wireless router web interface Your computer must be connected to same subnetwork as the router Enter the IP address of the wireless router in the browser toolbar If required enter the user name and password By default Linksys routers typically use admin for the user name and admin for the password Cisco routers typically use cisco for the username and cisco for the password View the Wireless tab or screen Note the network name SSID and the type of security WEP WPA Personal or WPA2 Personal If your router is using WEP note the following information WEP encryption 64 bit or 128 bit You need to choose this later Default transmit key or TX key The default key of the 4 that the router transmits to authenticate This value will be 1 2 3 or 4 Passphrase and keys You choose one of two methods to enter the WEP key You either directly enter the WEP key or enter a more simple passphrase to generate the WEP key Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide
51. et STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 1 STEP 2 STEP 3 STEP 4 Using Secure Call With the secure call feature the active call is encrypted so that others cannot eavesdrop Your phone must be part of a Cisco Voice System and your service provider must install a mini certificate to enable this feature Before attempting to use Secure Call verify with your phone service provider that Secure Call is available To use secure call Press Setup Scroll to User Preferences and press Select Select Call Preferences Scroll to Secure Call and press the Right Arrow key to toggle the feature on checked or off unchecked Press Set When you dial you will hear a tone before the call Enabling Dial Assistance Dial assistance displays the phone numbers as you dial based on the best matched to the entries in the Directory and Call History lists When dial assistance is enabled you can use the navigation button to scroll down highlight a phone number on the screen and press Dial to complete the call To enable dial assistance Press Setup Scroll to User Preferences and press Select Select Call Preferences Scroll to Dial Assist and press the Right Arrow key to toggle the feature on checked or off unchecked Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 58 Using Advanced Phone Features 4 Configuring Privacy and Security Features STEP 5 Press Set STEP STEP
52. g Calls page 42 77 Activate anonymous call blocking See Blocking Anonymous Calls page 57 86 Deactivate Call Back 87 Deactivate anonymous call blocking See Blocking Anonymous Calls page 57 90 Activate Call Forward Busy See Forwarding Calls page 42 91 Deactivate Call Forward Busy See Forwarding Calls page 42 92 Activate Call Forward No Answer See Forwarding Calls page 42 93 Deactivate Call Forward No Answer See Forwarding Calls page 42 96 Page an extension See Paging Another Phone page 70 01729 Configure the phone to prefer the G729 codec for all calls 02729 Force the phone to prefer the G729 codec for all calls 017110 Configure the phone to prefer the G7 11u codec for all calls 017111 Configure the phone to prefer the G7 11a codec for all calls 027110 Force the phone to use the G71 1u codec for all calls Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 78 Using Advanced Phone Features 4 Restarting Your Phone Code Definition 027111 Force the phone to use the G71 1a codec for all calls 0172632 Configure the phone to prefer the G726r32 codec for all calls 0272632 Configure the phone to force the G726r32 codec for all calls Restarting Your Phone It might be necessary to restart your phone For example if the screen locks up To restart your phone STEP 1 Press Setu
53. g and press Play You can control the play by using the following controls _Stop Stop the song Pressing play will restart song play Previous Move to the previous song in the playlist Next Move to the next song in the playlist Back Move back one screen to the playlist Controlling the Audio Use the Volume button on the phone to turn the music up or down Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 69 Using Advanced Phone Features 4 Using the Paging Feature To switch the audio destination between the speaker headset and handset press the Up Arrow or Down Arrow key The icon on the left above the song length display shows the audio destination of speaker handset or headset 10 30 08 02 35 a i A Happy Song 10 30 08 02 33 0 B 10 30 08 02 33 LE lB A Happy Song Using the Paging Feature Your IP phone can automatically answer pages from other Cisco SPA phones in the phone system When your phone is paged the phone emits a series of beeps and two way audio is established between your phone and the phone that called you You do not have to accept the page This feature must be configured by your phone administrator Paging Another Phone To page another phone dial 96 plus the extension of the phone you are paging If the phone you are paging is not set up to auto answer pages the call rings as would a normal voice call Paging a Group of Phones
54. ide line be sure to enter any external line access and area codes required Press Set Delaying Call Forwarding When there is no Answer the Phone Press Setup Scroll to User Preferences and press Select Select Call Preferences and scroll to Forward No Ans Delay Enter the number of seconds to delay forwarding calls when there is no answer at your phone Press Set Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 43 Using Basic Phone Functions 3 Setting Do Not Disturb Setting Do Not Disturb STEP STEP STEP STEP STEP STEP STEP STEP Use the Do Not Disturb feature to prevent incoming calls from ringing your phone If you have voice mail configured incoming callers immediately reach voice mail If voice mail is not configured callers hear a busy signal or message You can also set Do Not Disturb from your PC by using the phone web user interface see the Configuring Supplementary Services section on page 88 To set Do Not Disturb choose one of the following options Press the Do Not Disturb softkey on your phone The IP phone screen indicates that Do Not Disturb is turned on for your phone or Press the Setup button and select User Preferences Then Choose Call Preferences Scroll to Do Not Disturb Press the Right Arrow key to turn Do Not Disturb on Press Set To turn off Do Not Disturb choose one of the following options Press the Clr DND softke
55. iguration Utility 5 Configuring Wi Fi Configuring Wi Fi STEP 1 STEP 2 STEP 3 STEP 4 The Cisco SPA525G and Cisco SPA525G2 phone supports a direct connection to the wireless network You can configure your Wi Fi connection from the phone web user interface See Connecting Your Phone to the Wireless Network page 28 for more information on configuring wireless connections from the phone Before setting up the wireless network you must know the wireless security type for your router The phone works with the following security types Wired Equivalent Privacy WEP With this type of security you must enter a 64 or 128 bit key on the phone or a more easily remembered pass phrase to generate the key The phone then authenticates with your router to provide a secure connection Wi Fi Protected Access WPA The phone supports WPA PSK WPA2 PSK WPA Enterprise and WPA2 Enterprise With this type of security you will at the minimum be required to enter a password on the phone The phone then authenticates with your router to provide a secure connection If you do not know your wireless router security type log in to the router interface to get this information To configure your wireless connection Log in to the phone web user interface Click the Wi Fi tab Verify that Wireless Enable is set to On To manually enter a Wi Fi profile choose Wi Fi Profile from the Wi Fi Device list and proceed to the next
56. inistrator This document describes using the Cisco SPA 525G SPA 525G2 with a SIP phone system such as the Cisco SPA 9000 Voice System or a Broadsoft or Asterisk system with no limitations If you are using the Cisco SPA 525G 525G2 with a Cisco Unified Communications 500 Series see the Cisco Unified Communications Manager Express for Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide Getting Started Overview The phone can be powered by connecting your phone to an Ethernet switch that provides Power over Ethernet PoE or you can use an optional Cisco PA100 power adapter A phone is connected to the network through an Ethernet connection or the built in Wireless G radio If you are using the Wireless G connection a Cisco PA100 power adapter is required The phone provides an additional Ethernet port that allows a computer to be connected to the network through the phone We recommend that if a PC is connected to the network through the phone that the phone be connected to the network only by using the wired Ethernet connection The Cisco SPA525G and Cisco SPA525G2 have 320 x 240 color 3 2 inch LCD screens and can manage up to five telephone extensions They also provide following hardware features Two 10 100 Mbps Ethernet ports 802 3af Power over Ethernet support USB 2 0 port AUX port to attach a Cisco Attendant Console Bluetooth capability
57. ion Consult the documentation for your particular headset for more information Bluetooth headsets See the Connecting Bluetooth Headsets section on page 18 Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 17 Getting Started 1 Using Phone Hardware and Accessories Wireless non Bluetooth headsets such as Plantronics or Jabra Follow the instructions for your product to connect the phone to the wireless headset base Wired headsets Connect the 2 5mm connector from the headset into the headset port on the right side of the IP phone Electronic Hookswitch EHS Some headsets enable you to answer and end phone calls by using controls located on the headset lt lt Headset port Connecting Bluetooth Headsets Your phone is Bluetooth compatible and works with Bluetooth devices such as headsets To configure the phone to work with your headset first enable Bluetooth STEP 1 Press Setup STEP 2 Select User Preferences STEP 3 Select Bluetooth Configuration STEP 4 With Bluetooth selected press the Right Arrow key to turn Bluetooth On Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 18 Getting Started Using Phone Hardware and Accessories 1 STEP 5 STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 6 STEP 7 STEP 8 STEP 9 Press Set After enabling Bluetooth create a profile for your headset Enable Bluetooth as described above Pre
58. irmware 35 Chapter 3 Using Basic Phone Functions 36 Placing or Answering a Call 37 Using Dial Assistance 37 Adjusting Call Volume and Muting 38 Adjusting Call Volume 38 Using Mute 38 Putting a Call on Hold 38 Resuming a Call 38 Ending a Call 38 Transferring Calls 39 Performing an Attended Transfer 39 Performing an Unattended Blind Transfer 39 Redialing 40 Viewing and Returning Missed Calls 40 Returning a Missed Call 40 Viewing a List of Missed Calls 40 Turning the Missed Calls Shortcut On and Off 41 Forwarding Calls 42 Forwarding Calls to a Single Number 42 Forwarding Calls When Your Phone is Busy 43 Forwarding Calls When You Do Not Answer the Phone 43 Delaying Call Forwarding When there is no Answer the Phone 43 Setting Do Not Disturb 44 Configuring Call Waiting 45 Picking Up a Call 45 Parking a Call 46 Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 3 Contents Placing a Three Way Conference Call Using the Phone Directories Using Your Personal Address Book Adding a New Contact Copying a Contact Searching for a Contact Deleting a Contact Editing a Contact Using the Corporate Directory Using the Call History Lists Viewing the Call History Lists Deleting a Call History List Calling from the Call History Lists Deleting an Entry from the Call History Lists Saving a Call History List Number to Your Directory Setting or Changing a Phone Password Logging In and Logging Out of Your Phone Accessing Voicemail
59. l A CAUTION These menus are used to configure and troubleshoot your phone and the phone network You should not change these settings or perform these actions unless directed to do so by your Administrator Settings Menu Network Configuration Connection Type Static IP Address Settings CDP VLAN VLAN ID Multicast Address Device Administration Factory Reset Custom Reset Profile Rule Call Control Settings Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 82 Using the Web Configuration Utility Your Cisco IP Phone provides a web interface for the phone user that allows you to configure some features of your phone by using a web browser Your phone system administrator can allow you to view the phone statistics and modify some or all of the parameters by using the phone web user interface The features of the Cisco SPA phones that can be modified by the user by using the phone web user interfaceare described in this chapter however not all features are available on all phones This chapter contains the following sections Logging in to the Phone Web User Interface page 83 Configuring Your Personal Address Book page 85 Configuring Voice User Parameters page 87 Viewing Call History Lists page 90 Creating Speed Dials page 91 Configuring Wi Fi page 92 Configuring Bluetooth page 93 Upgrading Firmware page 94 Logging in to the Phone Web User Interface To log into the phone web user inte
60. less Security Wireless Network Access Advanced Wireless Settings WDS Wireless Security Select SSID linksys q The router supports eight diffe security setting Security Mode wWPA Personal v Allow PCs on the same wireless network name Enabled M SSID to see each other WPA Algorithm TKP v i arise Mixed for Wired Shared Secret quivalent Privacy while 3600 RADIUS stands for Key Renewat seconde Remote Authentication Dial In User Service More Cisco Systems 189992 Setting the Phone Wireless Connection To set up the Cisco SPA525G and Cisco SPA525G2 wireless connection If you have plugged in an Ethernet cable to connect the phone to the wired network remove it and reboot the phone When the phone is connected by using wired Ethernet the phone Wi Fi connection is disabled Press Setup Scroll to Network Configuration and press Select Highlight Wi Fi press the Left or Right Arrow key to toggle Wi Fi on or off Press Set Scroll to Wi Fi Configuration and press the Right Arrow key Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 30 Installing Your Phone 2 Connecting Your Phone to the Network STEP 7 Choose one of the following options Wireless Profile Use this option to add a new wireless profile either manually or by scanning for available networks editing an existing wireless profile or connecting to a previously configured network See Manuall
61. limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation Cisco SPA525G a
62. mber then press Dial Press Option and choose one of the following Delete Entry Delete the entry from the Missed Calls list Delete List Delete all entries from the Missed Calls list Add to Address Book Add the entry to your personal address book Turning the Missed Calls Shortcut On and Off This option controls the Missed Call notification that appears on your screen when you miss a call To access this option STEP 1 Press Setup STEP 2 Scroll to User Preferences and press Select STEP 3 Select Call Preferences STEP 4 Scroll to Miss Call Shortcut STEP 5 Press the Right Arrow key to toggle the feature on and press Set Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 41 Using Basic Phone Functions 3 Forwarding Calls Forwarding Calls STEP STEP STEP STEP STEP STEP STEP STEP STEP STEP STEP You can forward all calls forward calls when the phone is busy or forward calls when there is no answer You can also set call forwarding options from your PC by using the IP phone phone web user interface see the Configuring Call Forwarding section on page 87 To forward or unforward calls Press Setup Scroll to User Preferences and press Select Select Call Preferences Highlight Call Forwarding Press the Right Arrow key to toggle call forwarding on checked or off unchecked Press Set Forwarding Calls to a Single Number Press
63. nd Cisco SPA525G2 SIP IP Phone User Guide 98 FCC and IC Statement B IMPORTANT NOTE FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 20cm between the radiator amp your body This transmitter must not be co located or operating in conjunction with any other antenna or transmitter Industry Canada Statement This device complies with RSS 210 of the Industry Canada Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation Revised July 2012 OL 18193 05 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and or its affiliates in the U S and other countries To view a list of Cisco trademarks go to this URL www cisco com go trademarks Third party trademarks mentioned are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 1110R Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 99
64. ndset version based on the hardware version and model Default Original Handset set to Version 2 and below V3 Handset set to Version 3 This parameter should not be modified unless you are requested to do so by your phone system administrator Deep Bass Standard tone or enhanced bass tone Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 89 Using the Web Configuration Utility Viewing Call History Lists Screen The Screen section controls phone display Screen Saver Enable Select yes to enable the screen saver Select no to disable the screen saver Screen Saver Type Choose the Screen Saver Type Black Background Displays a black screen Gray Background Displays a gray screen Black Gray Rotation The screen incrementally cycles from black to gray Picture Rotation The screen rotates through available pictures that your phone administrator has made available on the phone Digital Frame Shows the background picture Screen Saver Trigger Time Enter the number of seconds before the display should change to the screen saver after the phone is idle Screen Saver Refresh Time LCD Contrast Enter the number of seconds before the screen saver should refresh if for example you chose a rotation of pictures Enter a number between 1 lowest and 15 greatest to change the contrast Viewing Call History Lists To view Call History
65. nto the slot marked SW This port is labeled 4 on Figure 1 on page 24 STEP 2 Plug the other end of the Ethernet cable into the appropriate device on your network such as a network switch NOTE The Cisco SPA525G and Cisco SPA525G2 provides a second Ethernet port You can connect a PC to this port to provide network access to the PC This port is labeled 4 in Figure 1 This port cannot be used when the phone is connected to the network by using the built in Wireless G client Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 27 Installing Your Phone Connecting Your Phone to the Network 2 NOTE STEP 1 STEP 2 STEP 3 Connecting Your Phone to the Wireless Network The Cisco SPA525G and Cisco SPA525G2 phone supports a direct connection to a wireless network Before setting up the wireless network you need to know the wireless security type for your router The phone works with the following security types Wired Equivalent Privacy WEP With this type of security you must enter a 64 or 128 bit key on the phone or a more easily remembered passphrase to generate the key The phone then authenticates with your router to provide a secure connection Wi Fi Protected Access WPA The phone supports WPA PSK WPA2 PSK WPA Enterprise and WPA2 Enterprise With this type of security you will at the minimum be required to enter a password on the phone The phone then authenticates with your rout
66. o add an area code Lift the handset or press Dial to select a number The number is automatically dialed Viewing and Returning Missed Calls STEP 1 A notice is displayed after a call was received that was unanswered You can also turn off this feature see the Turning the Missed Calls Shortcut On and Off section on page 41 Returning a Missed Call To return a missed call If the screen shows a missed call press Call Rtn to return the call If the screen does not show a missed call select a call from the Missed Call list See Viewing a List of Missed Calls on page 40 Choose the call you want to return and press Dial If the call was from a long distance number or an outside line it might be necessary to edit the call before dialing it Press Edit to edit the number by using the softkey buttons and keypad Viewing a List of Missed Calls If the IP phone screen shows a missed call press the Miss softkey to view a list of all missed calls If the IP phone screen does not show a missed call do the following Press Setup STEP 2 Scroll to Call History and press Select Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 40 Using Basic Phone Functions 3 Turning the Missed Calls Shortcut On and Off STEP 3 Scroll to Missed Calls and press Select You can then do one of the following Press Dial to dial the most recent number that called you Press EditDial and edit the nu
67. ook Access Profile 1 0 Handsfree Profile 1 5 Handset Profile 1 1 Initiating Pairing from the IP Phone The Cisco SPA525G2 connects to one Bluetooth device at a time If multiple Bluetooth devices are in range of the Cisco SPA525G2 the order of devices in the Bluetooth Configuration gt Bluetooth Profiles list is used and the device witha higher priority is activated first Enable Bluetooth as described in the Enabling Bluetooth section on page 62 Press Setup Scroll to User Preferences and press Select Scroll to Bluetooth Configuration and press Select Scroll to Bluetooth Mode and press the Right Arrow key to choose one of the following Handsfree Your Cisco SPA525G2 operates as a handsfree device with a Bluetooth enabled mobile phone Phone Your Cisco SPA525G2 pairs with a Bluetooth headset only Choose this option if you do not use the IP phone with a Bluetooth enabled mobile phone Both Your Cisco SPA525G2 operates with your Bluetooth enabled mobile phone or Bluetooth headset See Connecting Bluetooth Headsets section on page 18 for more information on Bluetooth headsets Scroll to Bluetooth Profiles and press the Right Arrow key to enter the profile screen Press Scan to scan for the Bluetooth device Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 63 Using Advanced Phone Features 4 Using the IP Phone With Your Bluetooth Enabled Mobile Phone STEP 8 STEP 1
68. ot dial a digit to reach an outside line on your mobile phone If you usually enter a digit before dialing such as 9 to reach an outside line from the Cisco SPA525G2 when it is not paired with a mobile phone it might not be necessary to do so when calling through your mobile phone follow the usual process for making calls on your mobile phone The outgoing call appears on both your Cisco SPA525G2 and your mobile phone display The Cisco SPA525G2 displays an off hook icon next to the mobile phone display name After the call is connected the icon next to the mobile phone display shows that the call is established The audio goes through the Cisco SPA525G2 although the mobile phone display also shows a connected call The layout and options shown on your phone screen might differ slightly depending on the type of phone system to which your Cisco SPA525G2 is connected Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 66 Using Advanced Phone Features 4 Using the IP Phone With Your Bluetooth Enabled Mobile Phone Receiving Mobile Phone Calls by using the Cisco SPA525G2 If your mobile phone is paired with the Cisco SPA525G2 an incoming call to your mobile phone is also shown on the Cisco SPA525G22 Do one of the following Press the Answer softkey to connect to the call Press the red flashing line button associated with your mobile phone Pick up the Cisco SPA525G2 handset Press Ignore to ignore the call
69. otfuctfus CISCO Cisco Small Business SPA525G and SPA525G2 SIP IP Phones Contents Chapter 1 Getting Started Overview Caring for Your Phone Understanding Your Phone Lines and Buttons Softkey Buttons Using the Keypad and Buttons with Menus Using Keypad Shortcuts Using the Navigation Button Entering Numbers and Text in Fields Using Phone Hardware and Accessories Using the Speakerphone Using Wired and Wireless Headsets Connecting the Headset Connecting Bluetooth Headsets Using a Headset with Your IP Phone Switching Between the Handset Headset Speakerphone During a Call Using the Cisco Attendant Console Changing the Cisco SPA500DS Attendant Console Display Chapter 2 Installing Your Phone Before You Begin Connecting the Handset Optional Attaching the Desk Stand Optional Mounting the Phone to the Wall Connecting the Power Connecting Your Phone to the Network Connecting Your Phone to the Wired Network Connecting Your Phone to the Wireless Network Determining Your Wireless Router Security Type Setting the Phone Wireless Connection Using Wi Fi Protected Setup 10 10 13 16 16 16 16 17 17 17 17 18 20 20 21 21 23 23 24 26 26 27 27 27 28 28 30 31 Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide Contents Manually Adding a Wireless Profile 32 Uploading Security Certificates to the Phone 34 Verifying Phone Startup 35 Updating Your Phone F
70. p STEP 2 Scroll to Device Administration and press Select STEP 3 Scroll to Restart and press Select Viewing Phone Network and Call Information The Cisco SPA525G and Cisco SPA525G2 provide menus to view status and network information about your phone Viewing Product Information To view product information about your phone STEP 1 Press Setup STEP 2 Scroll to Status and press Select STEP 3 Select Product Information You can view the following information Product Name Serial Number MAC Hardware Address Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 79 Using Advanced Phone Features Viewing Phone Network and Call Information Software Version Hardware Version Certificate Customization Viewing Network Information To view network information for your phone STEP 1 Press Setup STEP 2 Scroll to Status and press Select STEP 3 Scroll to Network Status and press Select You can view the following information Network Type Network Status Addressing Type IP Address Subnet Mask Default Router Primary DNS Secondary DNS MAC Hardware Address Viewing Phone Line and Extension Information To view phone line and extension information STEP 1 Press Setup STEP 2 Scroll to Status and press Select Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 80 Using Advanced Phone Features 4 Viewing the Wireless Connection Status STEP 3
71. peaker or headset function To switch from the handset to the speaker press Speaker and place the handset back on the hook To switch from the speakerphone to a headset press Headset To switch from the speaker to the handset pick up the handset To switch from the headset to the speakerphone press Speaker Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 20 Getting Started 1 Using the Cisco Attendant Console Using the Cisco Attendant Console The Cisco Attendant Consoles are accessory consoles for the Cisco SPA500 Series IP phones The Cisco SPA500S provides 32 three color red green and orange programmable line buttons and the Cisco SPA500DS provides 30 buttons The Cisco Attendant Console attaches to the IP phone with the attachment arm provided It obtains power directly from the IP phone it does not require a separate power supply Two Cisco Attendant Console units can be attached to a single IP phone to monitor a total of 64 SPA500S or 60 SPA500DS separate lines Detailed information on the installation of the Cisco Attendant Console are provided in the Cisco Small Business SPA500S Attendant Console Quick Start Guide and the Cisco Small Business SPA500DS 15 Button Digital Attendant Console for SPA500 Family Phones Quick Start Guide Configuration of the Cisco Attendant Console and assignment of the line buttons is typically performed by the phone system administrator and is not described in this doc
72. ppears with the listings for your address book Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 85 Using the Web Configuration Utility 5 Configuring Your Personal Address Book STEP 3 STEP 4 STEP 5 STEP 6 STEP 1 STEP 2 STEP 3 STEP 4 STEP 1 STEP 2 STEP 3 STEP 1 STEP 2 In the Personal Address Book tab click Add Personal Address Entry The entry menu displays Enter the name work number home number or mobile number for the new contact Enter numbers only do not enter spaces or symbols For example 18315880220 Select a ring tone Click Submit All Changes The contact is added to your address book To add the contact to a speed dial number Click the Phone icon under Speed Dials Choose the phone number office home or mobile that you want to add as a speed dial Choose the speed dial position to assign the contact Click Confirm The Speed Dial tab displays To remove a contact from the address book In the Personal Address Book tab check the box next to the contacts you want to remove To select all contacts check the box at the top of the column Click Remove Click OK The contacts are removed from your address book To edit a contact s information In the Personal Address Book tab click the Edit icon in the row for that contact Modify the information and click Submit All Changes Cisco SPA525G and Cisco SPA525G2 SIP IP
73. press Add To view weather in a city In the Web Applications screen select Weather Weather information for the first entry in the list of cities is displayed To view other cities on the list press List and select the city Then press View Press Refresh to update weather information when viewing the weather screen To organize the list of cities In the Web Applications screen select Weather Highlight the city you want to change Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 75 Using Advanced Phone Features 4 Configuring Date and Time Parameters on Your Phone STEP 3 STEP 1 STEP 2 STEP 3 STEP 4 Press Option and choose Move Up Move Down or Delete Accessing News In the Web Applications screen select News Scroll to select the type of news you want to view Local World Finance Sports Politics Press Select to bring up the list of articles and use the Up and Down Arrow keys to scroll through them Press View to read an article using the Down Arrow key to scroll through the article Press Prev or Next to go to other articles in the news category Configuring Date and Time Parameters on Your Phone STEP 1 STEP 2 STEP 3 STEP 4 The date and time for your phone normally come from the phone server However some date and time parameters can be modified Press Setup Scroll to Device Administration and press Select Scroll to
74. r vm to forward the calls to voice mail when there is no answer at your phone CFWD No Ans Delay Enter the number of seconds to delay forwarding calls when there is no answer at your phone Click Submit All Changes Your phone reboots Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 87 Using the Web Configuration Utility 5 Configuring Voice User Parameters Configuring Supplementary Services Supplementary Services controls a number of features that are listed in the User window that you can enable or disable To display the Supplementary Services features choose the Voice tab and click the User menu Choose yes to enable or no to disable a feature When the modifications are complete click Submit All Changes Your phone reboots You can also enable or disable these features from your phone The Supplementary Services are described in the following sections Call Waiting CW Setting Use call waiting to alert you by displaying a status message and ringing your phone while you are on a call to indicate that another call is incoming If you turn call waiting off incoming calls do not ring your phone while you are on another call and the caller hears a busy signal or message Block Caller ID Block CID Setting Use this feature to prevent the caller ID information from being sent by your phone your phone number and information does not appear to the person you call Block Anonymous Calls Block ANC Se
75. rent types of phone directories depending on the phone model and what the phone administrator has set up for the company In general the phones provide the following types of directories Personal Address Book The personal directory provides a place for you to store and view frequently dialed numbers You can also dial numbers from the directory Corporate Directories Depending on your phone network configuration you may have one or more of the following directories available Corporate Directory XML Corporate Directory Directory using Lightweight Directory Access Protocol LDAP Using Your Personal Address Book To access the Phone Directory press the Directory button or press the Setup button select Directories and select Personal Address Book You have the following options in the Address Book _Options Press Options and choose one of the following Search Search for a name Delete Delete a contact Copy Copy a contact Paste Paste a contact Edit Dial Edit a contact s number before dialing Dial Press to dial a highlighted contact Add Choose to add a new contact Use the Down Arrow key to scroll through entries in the address book Use the Right Arrow key to scroll through the phone numbers available for the highlighted contact Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 48 Using Basic Phone Functions 3 Using the Phone Directories
76. rface STEP 1 Get the IP address of your phone a Press Setup b Select to Status gt Network Status c Scroll to view IP Address This is the IP address of your phone Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 83 Using the Web Configuration Utility 5 Logging in to the Phone Web User Interface STEP 2 On your PC open a Web browser window Your PC must be on the same subnetwork as the phone STEP 3 Enter the IP address in the browser address bar For example 192 168 1 244 The phone web user interface displays The phone web user interface has the following tabs _Voice Contains information about your phone including the following sub tabs Info System reboot history product status extension and line information read only System Password and network settings Phone Screen saver User Call forwarding speed dials call waiting privacy settings and audio settings Wi Fi Manages Wi Fi profiles _Bluetooth Manages Bluetooth profiles Personal Address Book Personal address book Call History Calls received and made from your phone Speed Dials Configures phone speed dial numbers Firmware Upgrade Uploads a phone firmware software image from the PC Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 84 Using the Web Configuration Utility 5 Configuring Your Personal Address Book STEP 1 STEP 2 STEP 3
77. rnal system enter the phone number including any digits you must dial to reach an outside line To enter digits press Option and choose Input Num To enter an IP address press Option choose Input IP Use the dial pad to enter the digits Press to enter a dot To enter a star code press Option choose Input Star Code and select the code from the list To clear the field of a previous entry press Option and choose Clear Press Set Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 55 Using Advanced Phone Features This chapter describes how to configure advanced features on your Cisco SPA525G and Cisco SPA525G2 IP phone It contains the following sections Configuring Privacy and Security Features page 57 Creating and Using Speed Dials page 60 Using the IP Phone With Your Bluetooth Enabled Mobile Phone page 62 Playing MP3 Files on Your Phone page 68 Using the Paging Feature page 70 Customizing Your IP Phone Screen page 7 1 Using Ring Tones page 74 Accessing Weather and News on Your Phone page 75 Configuring Date and Time Parameters on Your Phone page 76 Using Star Codes page 77 Restarting Your Phone page 79 Viewing Phone Network and Call Information page 79 Viewing the Wireless Connection Status page 81 Advanced Menus for Technical Support Personnel page 82 Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 56 Using Advanced Phone Features 4 Configuring Privacy an
78. rrows to highlight an image To preview how the image will look on your phone highlight the image and press View Press Select to choose the image Press Set Using Ring Tones STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 Each extension of your phone can have a different ring tone To change a ring tone Press Setup Scroll to User Preferences and press Select Scroll to Audio Preferences and press Select Scroll to the extension for which you want to select a ring tone and press the Right Arrow key Scroll through the ring tones and press Select to choose the highlighted ringtone for that extension Press Play to hear the highlighted ring tone Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 74 Using Advanced Phone Features 4 Accessing Weather and News on Your Phone Accessing Weather and News on Your Phone STEP 1 STEP 2 STEP 3 STEP 1 STEP 2 STEP 3 STEP 4 STEP 1 STEP 2 TIP STEP 1 STEP 2 You can access some weather and news web services on your IP phone if enabled by your phone administrator To access these services Press Setup Select Web Applications Select the type of service Accessing Weather Information You can view weather information for a maximum of three cities To add a city In the Web Applications screen select Weather Press Add Enter the city name or zip code and press Search Select the city from the list of results and
79. section To use WPS choose Wi Fi Protected Setup and follow the on screen instructions Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 92 Using the Web Configuration Utility 5 Configuring Bluetooth STEP 1 STEP 2 STEP 3 Creating a Wi Fi Profile You can create up to three wireless profiles To create a wireless profile In the Wi Fi tab verify Wi Fi Profile is selected in the Wi Fi Device menu To add a profile by scanning for available networks a Click Site Survey b Click the icon in the Add row for the SSID of the wireless network to be included in the profile list c Complete the profile by entering the name SSID and security information d Click Submit All Changes The phone is rebooted To add a profile by entering the information manually click Add New Wi Fi Profile Complete the profile by entering the name SSID and security information Click Submit All Changes The wireless profile is added to the list Click Submit All Changes The phone is rebooted Configuring Bluetooth STEP 1 STEP 2 STEP 3 The Cisco SPA525G and Cisco SPA525G2 support Bluetooth to allow use of the phone with a Bluetooth enabled headset See Connecting Bluetooth Headsets on page 18 Only the Cisco SPA525G2 supports the use of your Cisco IP phone in conjunction with Bluetooth enabled mobile phone The mode that determines if the phone is set to pair with a headset mobile phone or both is
80. set on the IP phone For more information on using Bluetooth with your phone see Using the IP Phone With Your Bluetooth Enabled Mobile Phone page 62 To configure Bluetooth from the phone web user interface Log in to the phone web user interface Choose the Bluetooth Configuration tab Ensure Bluetooth Device is set to On Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 93 Using the Web Configuration Utility 5 Upgrading Firmware STEP 4 STEP 5 STEP 6 STEP 7 Click Search Bluetooth Devices When found your device appears in the Bluetooth Device List Select the device Enter your PIN Click Submit All Changes Bluetooth Profiles If you have both a headset and a Bluetooth enabled phone paired with your Cisco SPA525G2 the phone can only connect to one device at a time If multiple Bluetooth devices are in range of the IP phone the order of the devices in the Bluetooth Profiles list is used to determine which device the phone will attempt to pair with first The device with a higher order priority number is attempted first Use the arrow keys to move devices up and down in priority order Choose yes or no in the Connect Automatically column to determine if the phone will attempt to connect automatically when it detects that Bluetooth device You can also select a device and click Remove to remove a device from the list Upgrading Firmware STEP 1 If you are using your phone with an In
81. softkey buttons and you might have additional buttons that are not listed here For example your phone administrator can provide custom softkey buttons on your phone such as buttons that provide a speed dial to a company number or that access a specialized program that runs on your phone Contact your phone administrator for more information Table 2 Cisco SPA 525G 525G2 Softkey Buttons Button Function Add Adds a new item for example a new directory entry AddList Creates a list for example of MP3 files to play Alpha Press to enter alphabetic characters in a data entry field Answer Answers an incoming call Back Returns you to the previous screen Barge Press to interrupt a call on a shared extension BlindXfer Performs a blind call transfer See Performing an Unattended Blind Transfer on page 39 Call Rtn Returns the last missed call by dialing the number that called you See Viewing and Returning Missed Calls on page 40 Clear Deletes an entire text or number field Cir DND Clears Do Not Disturb Cir Fwd Clears Call Forward All Conf Initiates a conference call See Placing a Three Way Conference Call on page 47 ConfLx Conferences existing active calls on the phone together Connect Connects to the selected item for example to the wireless network or Bluetooth device Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 13 Ge
82. ss Setup Scroll to User Preferences and press Select Scroll to Bluetooth Configuration and press Select Scroll to Bluetooth Mode and press the Right Arrow key to choose one of the following Phone Your IP phone pairs with a Bluetooth headset only Choose this option if you will not use the Cisco IP phone with a Bluetooth enabled mobile phone Handsfree Your IP phone will operate as a handsfree device with a Bluetooth enabled mobile phone Both Your Cisco IP phone uses a Bluetooth headset or operates with a Bluetooth enabled mobile phone Your IP phone will connect to only one device at a time either the Bluetooth headset or the Bluetooth enabled mobile phone See Using the IP Phone With Your Bluetooth Enabled Mobile Phone on page 62 for more information on using the Cisco SPA525G2 with your mobile phone If multiple Bluetooth devices are in range of the Cisco SPA 525G2 the order of devices in the Bluetooth Configuration gt Bluetooth Profiles list is used and the device with a higher priority is activated first Scroll to Bluetooth Profiles and press the Right Arrow key to enter the profile screen Press Scan to scan for your headset Depending on the network environment for example the number of Bluetooth devices and noise level your Bluetooth headset might not appear on the found devices list Ensure the headset is powered on and has Bluetooth activated and retry the scan In the list of found devi
83. t Red You have a new voice mail message Flashing Red You have an incoming call Your phone may vary but typically displays Date and time Phone station name Line extensions Softkey options Startup logo screen saver background photo and photo album 5 Line keys Indicates phone line status Green Line is idle Red steady Line is active or in use Red blinking Line is on hold Orange Line is unregistered cannot be used Flashing Orange The phone is not connected to the network These keys can also be programmed by your system administrator to perform differently than described here or to add functions such as speed dial call pickup or monitor an extension 6 Softkey buttons Press a softkey button to perform the action on the label on the LCD screen above Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide Getting Started Understanding Your Phone Lines and Buttons Table 1 IP Phone Components Phone Feature Description Navigation button Press in each direction to scroll through items on the LCD screen Center Select button Press this button to select the option or menu that is highlighted on the LCD screen Messages button Press to access voice mail must be set up by your phone administrator 10 Hold button Press to place a call on hold 11 Setup button Press to access a menu
84. ternet Telephony Service Provider do not upgrade your phone firmware without consulting your phone system administrator or service provider Often the administrator or service provider automatically upgrades your phone remotely as needed Before upgrading your firmware download the latest version from http www cisco com go smallbiz to a convenient folder on your PC and unzip the file To upload the firmware from the PC to the phone Log in to the phone web user interface STEP 2 Choose the Firmware Upgrade tab STEP 3 Click Firmware Upgrade Window Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 94 Using the Web Configuration Utility Upgrading Firmware STEP 4 Browse to select the firmware file from your PC STEP 5 Click Submit The firmware is installed and your phone reboots Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 95 Where to Go From Here Cisco provides a wide range of resources to help you and your customer obtain the full benefits of the Cisco SPA525G or Cisco SPA525Gz2 Support Cisco Small Business Support Community www cisco com go smallbizsupport Cisco Small Business Support and Resources www cisco com go smallbizhelp Phone Support Contacts www cisco com en US support tsd_cisco_small_business _support_center_contacts html Cisco Small Business Firmware Downloads Product Documentation www cisco com go smallbizfirmware Sele
85. ters pressing the key multiple times to select the correct number or letter Press the number key multiple times to move to a different letter under that number For example to enter Mary you would press 6 five times rapidly and then pause for M press 2 and then pause for a press 7 three times rapidly for r then press 9 three times rapidly for y Available characters are shown in the following table Key Character Set 1 LAS 2 abc2ABC 3 def3DEF Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 16 Getting Started 1 Using Phone Hardware and Accessories Key Character Set 4 ghi4GHI 5 jkI5JKL 6 mno6MNO 7 pqrs7PQRS 8 tuv8TUV 9 wxyz9WXYZ 0 Space 0 gt lt amp _ P Use the delChar softkey button to backspace and delete the last character Use the Option gt Clear softkey button to remove the entire entry Using Phone Hardware and Accessories Using the Speakerphone The IP phones provide a speakerphone To use the speakerphone press Speaker the handset can be either on or off hook Using Wired and Wireless Headsets The SPA IP phones support headsets from different manufacturers For the latest supported models contact your reseller Additional information can be found at the manufacturer websites Connecting the Headset Each brand and type of headset may require different steps for connect
86. tting Blocking anonymous calls prevents calls with unknown Caller ID from ringing your phone For example if a caller set his phone to not display Caller ID the call is considered anonymous and your phone will not accept the call These callers receive a busy signal or message Do Not Disturb DND Setting Use the Do Not Disturb to prevent incoming calls from ringing your phone If you have voice mail configured incoming callers are sent to voice mail If voice mail is not configured callers hear a busy signal or a message Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 88 Using the Web Configuration Utility 5 Configuring Voice User Parameters Display Text Messages on Receiving Phone Display Text Message on Recv Setting Use the Display Text Messages on Receiving to enable or prevent text messages from displaying on your phone Text Messages From a Third Party Text Message From 3rd Party Use the Text Messages From a Third Party to enable or prevent text messages from a third party from displaying on your phone Audio Volume The Audio Volume section controls volume levels of several parts of your device and overall audio tone Ringer Volume Enter a volume between 1 and 15 with 1 being the lowest Speaker Volume level Headset Volume Headset Volume Bluetooth Volume Handset Version Handset Version Administrator can change the handset version manually Auto Phone automatically sets the ha
87. tting Started 1 Understanding Your Phone Lines and Buttons Table 2 Cisco SPA 525G 525G2 Softkey Buttons Button Function Copy Copies the selected item for example a contact in the Address Book delChar Deletes the last number or letter Delete Deletes an entire item for example a number from the Call History list Dial Dials the string of numbers that you have entered or the number that you have highlighted in a list such as Missed Calls Directory Access your personal address book See Using Your Personal Address Book on page 48 DND Do Not Disturb prevents incoming calls from ringing your phone See Setting Do Not Disturb on page 44 Edit Opens an item so that you can edit numbers or letters or enable or disable a feature EditDial Edits a number before dialing End Call Disconnects a call Forward Forwards calls coming to your phone See Forwarding Calls on page 42 GrPickup Allows you to pick up answer a call at that is ringing at another extension in your group See Picking Up a Call on page 45 Handset Switches audio from the Cisco SPA525G2 to your Bluetooth enabled mobile phone See Using the IP Phone With Your Bluetooth Enabled Mobile Phone on page 62 Handsfree Switches audio from your Bluetooth enabled mobile phone to the Cisco SPA525Gz2 See Using the IP Phone With Your Bluetooth Enabled Mobile Phone on page
88. ument The Cisco Attendant Console can be configured by using the same phone web user interface for the IP phone to which the Cisco Attendant Console is attached See the Cisco SPA300 Series SPA500 Series and WIP310 Administration Guide on Cisco com for more information Changing the Cisco SPA500DS Attendant Console Display The Cisco SPA5OODS provides a backlit LCD display The backlight is controlled by the backlight settings of the phone display and is not separately configurable that is the Cisco SPA500DS display is lit when the phone display is lit and is off when the phone display is off Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 21 Getting Started 1 Using the Cisco Attendant Console You can choose the font size 10 or 12 point of the text displayed on the Cisco SPA5O00DS You can also configure the text contrast or how dark the text appears on the display To configure these options from the phone STEP 1 Press the Setup button STEP 2 Scroll to User Preferences and press Select STEP 3 Scroll to Att Console Preferences and press Select STEP 4 Choose Font Size or Contrast from the menu To change the font size press the Right Arrow button to switch between 10 and 12 point font Press Set to save To change the display contrast use the keypad to enter a number value from 1 to 30 The higher the number the greater the contrast on the display Press Set to save Cisco SPA525G an
89. y Adding a Wireless Profile page 32 Wi Fi Protected Setup If your wireless router supports Wi Fi Protected Setup use this method to set up your wireless connection See Using Wi Fi Protected Setup page 31 Using Wi Fi Protected Setup If your router has a WPS button you can use Wi Fi Protected Setup to add a new wireless network profile O STEP 1 Select Wireless Configuration and select Wi Fi Protected Setup STEP 2 Choose one of the following options Push Button Configuration a Press the WPS button on your router b On your phone highlight Push Button Configuration and press Select Your phone might reboot before the Wi Fi connection is established PIN Configuration a After selecting PIN Configuration on your phone note the PIN displayed b Connect to your router interface by using a PC by following the instructions provided with your router c If required enter the user name and password By default Linksys routers typically use admin for the user name and admin for the password Cisco routers typically use cisco for the username and cisco for the password d Locate the Wireless Protected Setup configuration menu e Enter the PIN into the field that allows you to setup wireless devices by using a PIN Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 31 Installing Your Phone Connecting Your Phone to the Network 2 STEP 1 STEP 2 STEP 3 STEP 4 STEP 1 STEP 2 ST
90. y on your phone or Press the Setup button and select User Preferences Then Choose Call Preferences Scroll to Do Not Disturb Press the Right Arrow key to turn Do Not Disturb Off Press Set Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 44 Using Basic Phone Functions 3 Configuring Call Waiting Configuring Call Waiting Call waiting alerts you when you are on a call with a status message and ringing that another call is incoming If you turn call waiting off incoming calls do not ring your phone if you are on another call and the caller hears a busy signal or message To turn call waiting on or off STEP 1 Press Setup STEP 2 Scroll to User Preferences and press Select STEP 3 Select Call Preferences STEP 4 Scroll to Call Waiting and press the Right Arrow key to turn call waiting On or Off STEP 5 Press Set Picking Up a Call You can pick up a call that is ringing at another extension Depending on the way your phone network is configured you can pick up a call ringing at any extension or you may have a group of phones configured where members of the group can pick up a call ringing at any group member s phone To pick up a call ringing at an extension in your group STEP 1 Press GrPickup The phone displays any extensions in the group that have ringing calls STEP 2 Choose the call you want to pick up and press Dial To pick up a call ringing at any extension

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