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Konsola 2 - user guide

1. me Jf nom cancel For this selected group click Select from the popup menu The Finish button closes the wizard window after that the virtual channel ap pears in the panel Virtual By clicking on the symbol t under the name of the vir tual channel you can extends the description of the configuration of selected channel Console View Help Logon 9 Logout LE Task bar The recordings archive List of available recorders oge x gu Bo Z List of available recorders Recorder Physical n Users ACL Configuration VoIP CTI Boards Encryption Send Cancel Objects on list 1 Available objects 1 4 255 ISDN PRA regut 1 4 Accept kanal 1 kanal 2 kanal 3 kanal 4 kanal 5 kanal 6 kanal 7 kanal 8 kanal 9 kanal 10 kanal 11 kanal 12 kanal 13 kanal 14 kanal 15 Recorder configuration 2 TRX doc 172 16 0 199 7776 2 0 15 05 20 09 2013PCI oon C Un 4 wh HF SSSSSSSSSSSSSSS 10 11 12 13 14 15 IP address 172 16 0 199 User admin Version 2 7 43 1007 Account Administrator programu Konsola 2 Changes in the channel configuration are sent to the recorder only after pressing the amp button in the window toolbar Clicking on the recorder icon in the column Program task bar exits from the recorder configuration and return to the main program window page 20 of 131 O Copyright T
2. Taskbar The recordings archive List of available recorders Program task bar 5 e The configuration of user accounts The configuration of user accounts List of available recorders aes Objects on list 8 d Avalable objects 4 A Security policy Administrators e E 9 Administrator Cancel programu Konsola 2 Version 2 7 43 1007 Account Administrator programu Konsola 2 Notice Saving all changes entered in the configuration will be included only after approval by clicking the Save icon E ER 4 3 1 Security policy Security level dialog allows you to configure the global security policy These settings will be taken into consideration when accounts for new Konsola 2 users will be created page 26 of 131 75 Konsola 2 Version 2 7 43 1007 The Konsola 2 settings 2 Console Program settings View Windows Help Logon Logout amp Task bar TA The recordings archive List of available recorders e The configuration of user accounts Security policy d Security policy Security level bd T i i User profile parameters acceptable period of the inactivity minutes inactive X Cancel i i maximum password age days unlimited Password parameters minimum password length characters 1 minimum password strength 96 1 Customise Default level Press F1 to get help Version 2 7 43 1007 Account Administrator programu Konsola 2 O Copyright
3. Usage recording on demand triggered by the LAN VOX the control of the recording process is based on the incoming audio signal parameters which are continuously being monitored Usage audio recording without keying signal Off the channel configured in this way does not record any calls It is ex cluded from recorder s operation Level this parameter is related to the security level mechanism Values range from 0 up to 255 All recorded calls on particular channel will inherit chan nel s security level Phone number presentation this parameter defines the source information about the phone numbers Received phone numbers are linked to the record ing Phone number linkage mode his parameter states how recorder shall handle multiple phone number signalizations This option may become handy espe cially in case of system cards where cards send to the recorder a few possible phone numbers Available options are Insert the first number will be linked to the recording Replace number presentation meeting the conditions determined by the ac tive selected Length and or Value parameters will be linked to the re cording Length new information is longer than previous Value new information contains a whole previous presentation i e for the following sequence of numbers 0 01 02 014 015 0148 01477 number 0148 will be linked to the recording Comment settings Tab allows you to control th
4. 4 8 9 5 Chapter 4 Description of Konsola 2 functions The ways of changing current parameter s value depend on how it is being pre sented by the application You can also use the following functions select one of available options then Konsola 2 will set appropriate value for the parameter enter the value of the parameter directly in either decimal or hexadecimal for mat toggle the functionalities on or off for parameters of type bin adjust the parameter value using the slider indicates the current adjustable val ues After the new value for parameter has been set it is necessary to press the Save button in order to store the new value in the Konsola 2 memory Please keep in mind that this will not cause new value to be send to the re corder After the new value is saved user may continue changing other parameters of the card If user moves from one parameter to another without pressing the Save button all changes will be lost If all parameters have been set appropriately it is necessary to send it to the card This can be done by means of the Send button amp available in the upper right part of the Cards window For some parameters it is also possible to copy its value from one channel in to other channels This can be done with the Set the same for option User states there what parameters shall be given the same value Interface board parameters In this section of manual a brief description o
5. Channels Any range Filtering Filtering on Configuration of fi Quickfiltering Advanced filtering List of public filters Condition recordings with time duration above 20 s List of private filters Number of recordings 228 Average recordings length 1 13 Total length of recordings 4h 38m 50s Version 2 7 43 1007 Account Administrator programu Konsola 2 Searching for incoming calls to extension 200 expression wizard Creating this filter is based on logical expressions wizard which is started when you click on the arrow Ed next to the Expression field in the Expression building window Insert Tutorial data type formats Operator Logical anD d Comparision Different S Tutorial how operators work Expression building 28 Expression Welcome in logical expression wizard This wizard will help you build a logical expression that will be used for filtering Tutorial how operators work O Copyright TRX page 113 of 131 Konsola 2 User s manual Next wizard window will be opened when you click on the Next button j Building logical expression Add simple condition which will be appended to logical expression Variable Called z is empty D is not empty 9 set as Enter contant value l Different Contain lt Less g gt Greater gt Greater or equal
6. 2 Task bar The recordings archive List of available recorders gt i Q 4 3 O J ef rimini recorders Add Edit Copy Delete Find Monitoring Playback Archiving Configuration Upgrade Logs Settings A Subnet 172 16 0 0 class B Available 1 1 172 16 0 199 PN 172 16 0 199 S admin RB 2 0 16 07 15 04 2014PCI Global information m User description Disk size 492 3 GB AS Name Trx_dokumentacja Free disk space 94 l IP address 172 16 0 199 Number of records 446 Main comm port 7776 Local time 2014 04 25 11 59 06 SSL connection enabled Uptime 7 21 24 30 Login admin Time and date of the oldest record 2014 02 27 13 37 31 Model KSRC 316 The last upgrade 2014 04 25 11 59 05 Software version 2 0 16 07 15 04 2014PCI Dost pno ping 84 wyst 84 odebr red RTT lt 1 ms Recorders number 1 Launches module for recorder configuration x86 Version 2 7 59 317 Account Administrator programu Konsola 2 In the new window go to the Physical panel and select all channels 1 e click on the first channel and then hold the SHIFT key click on the last channel For a selected group from the context menu select the option Change settings h Consola 2 Version 2 7 59 317 amp Console View Help 4 Logon 9 Logout Task bar The recordings archive List of available recorders gt X G 9 amp w x gsm
7. A 29 Recorder Physical Virtual Users ACL Configuration VoIP CTI Boards Encryption General configuration and administrative tools Locale settings Time corection NTP Servers 4 October 2013 b Su Mo Tu We Th Fr Sa 40 29 30 1 2 3 4 5 41 6 7 8 91011 12 42 13 14 15 16 17 18 19 43 20 21 22 23 24 25 26 44 27 28 29 30 31 1 2 4513 4 5 6 7 8 9 Today 10 14 2013 a K 3 4 Date and time change 4 03 48 PM Mon UTC 402 00 Central European Daylight Time Recorder settings Hardware dock UTC 10 14 2013 4 03 48 PM Uptime 4 03 44 14 4 October 2013 b Su Mo Tu We Th Fr Sa 40 20 30 1 2 3 4 5 41 6 7 8 91011 12 42 13 14 15 16 17 18 19 43 20 21 22 23 24 25 26 44 27 28 29 3031 1 2 4513 4 5 6 7 8 9 5 03 48 Europe Warsaw X Monday UTC 02 00 CEST T When setting the date and time enforce the current time zone IP address 172 16 0 199 User admin Version 2 7 4311007 Account Administrator programu Konsola 2 NUM page 70 of 131 O Copyright TRX Chapter 4 Description of Konsola 2 functions The time correction NTP Servers If the accuracy of internal recorder s time base is not satisfactory it 1s possi ble to improve it in a few ways using Time correction NTP Servers options The Synchronization option This option allows synchronizing recorder s clock with an external time base device These may be network time servers DCF77 time base devices or GPS re ceivers workin
8. kanal30 30 kanal 31 31 4 kanal 32 32 kanal 33 33 kanal 34 34 Channels Files kanal 5 5 kanal 6 6 kanal 7 7 kanal 8 8 Session AC12FCDB 71EC 4BCC B7BD B3BA5ADFA043 Virtual session channels AC12FCDB 71EC 4BCC B7BD B3BA5ADFA043 O N isdn 255 9 s csta 254 g svpc 00 253 y 3 Channels Files Index Date and time from Time to Length Channel Direction Who Whomto Comment 4 5 9 10 2013 4 16 35 PM 4 16 35 PM 0 isdn I 228715728 8130779 NC4s 4 6 9 24 2013 3 20 13 PM 3 20 40 PM 27 isdn 4 I 228715728 8130779 colp 228130779 wt 6 3 7 9 24 2013 3 20 14 PM 3 20 14 PM 0 s csta gt e 210 0228130779 3 3 8 9 24 2013 3 25 40 PM 3 25 40 PM 0 s csta gt e 210 0223059998 3 9 9 24 2013 3 25 51 PM 3 26 01 PM 10 isdn a e 228130779 223059998 3 10 9 25 2013 8 27 28 AM 8 27 28 AM 0 s csta 4 I 220 210 4 22 9 11 2013 9 01 12 AM 9 01 34 AM 22 isdn 4 I 228715728 8130779 colp 228130779 wt 11 3 24 9 11 2013 1 26 28 PM 1 26 28 PM 0 isdn gt e 228130779 0 NC4s 4 25 9 11 2013 1 26 41 PM 1 26 55 PM 14 isdn gt e 228130779 223059998 4 26 9 11 2013 2 47 25 PM 2 47 25 PM 0 isdn 4 I 228715728 8130779 NC3s Recordings list Number of recordings 38 average length of the recordings 8 Totallength of recordings 5 13 Version 2 7 43 1007 Account Administrator programu Konsola 2 NUM 4 14 1 Archive detail Each opened archive file is assigned wi
9. 23 220 2013 10 11 08 51 11 Advanced filtering 210 220 op o H zi ei lll 0 81 007 M 222 2013 10 14 09 01 39 09 01 39 s csta 210 0601587191 05 o M 223 2013 10 14 09 06 22 09 06 22 isdn 228130779 0586705851 oO NC 0s M 224 2013 10 14 09 07 20 09 07 20 isdn 300 0228715728 05 o NC 0s M 225 2013 10 14 09 27 52 09 27 52 isdn 609601802 8130779 041 NC 3s d 226 2013 10 14 09 50 10 09 50 10 s csta 210 0601587191 05 oO Moo 2013 10 14 10 56 21 10 56 21 s csta 210 200 08 o M 228 2013 10 14 11 32 05 11 37 06 isdn 601587191 8130779 501 1 228130779 colp 228130779 M 229 2013 10 14 11 41 52 11 44 19 isdn 601587191 8130779 227 4 1 228130779 colp 228130779 23 230 2013 10 14 11 56 45 11 56 45 s csta 210 0223059998 05 o M 231 2013 10 14 12 05 51 12 05 51 s_csta 210 0223059998 05g o M 232 2013 10 14 12 06 19 12 06 19 s csta 210 0223059998 05 o RJ 233 2013 10 14 12 08 55 12 09 45 analog 1 101 50 I gt gt 24 Wis 10 1414 99 01 14 22 01 o wn vn n dn T 7 4 n b Number of recordings 228 Average recordings length 1 13 Total length of recordings 4h 38m 50s _ i Version 2 7 43 1007 Account Administrator programu Konsola 2 NUM The filtering allows searching for particular call in a set of recorded calls and the bigger 1s the set the more useful this feature 1s The user can choose from two types of filtering quick or advanced The advanced filtering allows you to create any number of filters with strictly defined conditions The Quic
10. Administrator programu Konsola 2 NUM O Copyright TRX page 77 of 131 Konsola 2 User s manual Notice Before attempting to perform further operations on the recorder close the Configuration window and wait a few minutes After this time you can re use functionality of the recorder from List of available recorders window 4 8 7 VoIP VoIP calls recording can be done by means of KSRC 332 KSRC 5128 or KSRC 2U recorders If the TRX device records also other calls from TDM lines analogue ISDN or digital lines the maximum number VoIP channels on the re corder is reduced by number of active TDM channels Activation of VoIP call recording feature on the recorder can be done only by TRX service In order to record VoIP calls user shall obtain the licenses TRX provides VoIP licenses for a maximum number of VoIP calls simultaneously recorded The rules for VoIP call recording are determined with the mechanism of vir tual channels It provides to specify the desired criteria eg VoIP terminal num ber call direction determining whether the call should be recorded or not 4 8 7 1 Supported VoIP systems KSRC recorders allow you to record telephone call based on the proprietary IP protocols Aastra Matra Nortel Alcatel Avaya Cisco Ericsson Panasonic Siemens They also enable call recording based on generic commonly used VoIP proto cols SIP version 2 0 H 323 4 8 7 2 Network
11. Chapter 4 Description of Konsola 2 functions Formed by the expression wizard rule appears in the Expression box To fin ish building process of the filter as in the case of the manual method you must validate the rule by pressing Check button Playback of recorded calls Playback of the recording by the Konsola 2 program has no effect on change of contents or other parameters of recordings saved on the recorder hard disk The recording that is currently being played back is distinguished on the re cordings list it s bolded Recordings that have been played back are grayed out on the list Calls of the above hour duration are divided over the length of 1 00 00 23 94866 2013 09 03 12 55 13 12 55 45 32 21 4 1 200 253 RJ 94867 2013 09 03 12 55 13 D 12 55 45 32 21 4 1 17 A 94868 2013 09 03 12 55 44 D 13 02 06 6 22 O 220 17 2B 94 869 2013 09 03 12 55 52 13 02 06 6 14 200 D O 220 253 Jj 94871 2013 09 03 13 58 53 13 59 51 58 211 3 O 220 253 Jj 94872 2013 09 03 14 48 47 14 49 10 23 220 4 1 210 253 A 94873 2013 09 03 14 55 28 14 55 54 26 20 1 200 253 Bp 94874 2013 09 03 14 55 28 D 15 55 28 1 00 00 220 1 17 S 94875 2013 09 03 15 55 28 D 15 58 36 3 08 So 220 17 dj 94876 2013 09 03 15 58 08 15 58 38 30 200 S O 220 253 Graphic symbol next to the record index number can have one of the forms J the recording is a part of the call about the total duration above one hour currently lasting call 1s being recorded ay rec
12. During setup and handling the recorder the sequence of operations performed is more akin to that described in the previous chapter Quick setup for call recording on ISDN PRI trunk line 4 1 Logging into Konsola 2 In Konsola 2 has been introduced mechanism of distinguishing application users It is based on assigning each user a customized application account There fore at each launching application the user must log on The default mode of the Konsola 2 causes it to run with administrator privi leges If the mechanism turns off the default account logging in to the program is available by clicking on the icon and choosing one of two options Login and password or a Hardware key Alternatively you can use the menu bar Console Login mes onsole View Help View Help B Logon 8 Logout Task bar EX Login and password Hardware key Logon to Console by typing login and password x86 Version 2 759 317 Access denied NUM page 24 of 131 O Copyright TRX Chapter 4 Description of Konsola 2 functions 4 1 1 Login and password This method logging into the program requires a Login and Password Login to application Select an account you want login to admini M 4 Remember last login and password mma If you select Remember last login and password every next time you log into the program fields Login and Password will contain the data that been entered during the
13. E l Contact rules configuration Era Operator s name Search rule 3 MSWiA 47 xxx Xx Xx List of private rules List of public common rules FE OL UNUM x SIEC GSM regem Contact description Search rule Contact description Search rule SIEC GSM 79 xxx xx xx Gerwazy 888888888 SIEC GSM 72 xxx xx xx SIEC GSM 73 xxx xx xx SIEC GSM 60 xxx xx xx US UGI SIECI IN 70 xxx xx xx SIECI PRZYWOLAWCZE 64 xxx xx xx SIEC GSM 69 xxx xx xx SIEC GSM 53 xxx xx xx SIEC GSM 51xxx xx xx SIEC GSM 50 xxx xx xx SIECI TELEINFOR 20 xxx xx xx Element edition b m Operator s name Rule Add CS SIE GSM 88 xxx xx xx Apply Description of the used denotes the beginning of the sequence denotes the end of the sequence x denotes any digit on this position Spaces in rules are ignored which means that the inscription xxx xx is equal to xxxxx 9 7 ee Co If the number matches both the numbering plan and a particular contact data this data will be presented If the number matches with the pattern defined in both lists the address book has a high priority In the case presented on the above pictures the following phone number 888888888 will not be presented as SIE GSM general descrip tion from the numbering plan but as Gerwazy more precise description from the contact list The user can modify both lists New items may be added to the list after ap propriate fields are populated and the Ad
14. record to the list of calls connections which have not been answered Periodic recording Tab allows you to set using the context menu additional conditions control call recording on selected channels Physical channel settings L General settings Comment settings C Periodic recording f vox Rule edit None Q Periodic Continuous The time interval Beginning End Days of the week Beginning 33 00 07 00 14 59 Mon Wed Thu Fri End 23 58 Days of the week V Sunday V Thursday v Monday Vv Friday 4 Tuesday v Saturday 4 Wednesday None recording on the channel is only based on the settings in tab General Set tings Periodic call recording on selected channel is based on the general criteria but it is saved to the hard disk recorder only at intervals defined by the user Continuous switching unconditional recording on selected channel Few hours of recordings are divided by the recorder to files with duration of 1 hour 0 min 0 sec or 2 hours 32 min 16 seconds depending on the recorder firm ware version These settings are superior to the recording criterion defined in the General Settings tab in the Type field VOX After VOX channel type has been chosen the VOX bookmark becomes ac tive It allows the user to set additional parameters for the audio signal that acti vates a recording on VOX channel For other types of channels Digital Keying Netw
15. 172 16 0 199 User admin Version 2 7 43 1007 Account Administrator programu Konsola 2 NUM New window similar to the one described in the Virtual channel wizardr sec tion will appear allowing to select a set of physical channels which will be related to the selected rule for the virtual channel V Physical channels o L6 Jm Name Number Type Subsystem ID address Address ne analog 1 5 Network ANALOG DSP 0 1 0 TD analog2 6 VOX ANALOG DSP 0 1 1 9analog3 7 VOX ANALOG DSP 0 1 2 7 Calls be 8 Network ANALOG DSP 0 1 3 17 ISDN 10 29 Digital 2BPD 0 7 0 7 ISDN 11 30 Network 2BPD 0 7 1 v ISDN 20 31 Digital 2BPD 0 7 2 E 15DN 21 32 Digital 2BPD 0 7 3 V kanal 33 33 Digital VoIP Siemens 7 9 kanal 34 34 Digital VoIP Siemens Physical channel selection 1s being done by means of clicking on checkbox next to its name on the list of channels The creation of the virtual channel is completed if there are rules defined for the channel and if these rules are related to physical channels It is possible to change virtual channel s parameters by means of options available from context menus for both rules and related physical channels that are presented on the virtual channel list in Virtual panel The user then has to do with editing windows as described previously Removal of the virtual channel Selected virtual channel can be removed from the recorder by means of the Delete option available in the co
16. 1s required if recorder 1s not connected to the same local network as the user workstation 1s This parameter must also be set up if the recorder is supposed to be available to devices from outside the user net Work for example when recorder uses time synchronization service through NTP public servers or it is necessary to provide remote access to the recorder via In ternet network To configure the default IP gateway you should use the Default gateway ret erence placed in a group of Network configuration Activating the IP gateway comes down to 1 switching the Enable routing option 2 choosing the default Ethernet interface 3 entering the proper gateway IP address Konsola 2 Version 2 7 43 1007 Recorder configuration TRX doc 172 16 0 199 7776 CoCa JE Console View Help Elx m 9 Logout Task bar CA The recordings archive 9 List of available recorders IX A w 3 a u S 9 9 gu x Gr A BOO Recorder Physical Virtual Users ACL Configuration VoIP CTI Boards Encryption General configuration and administrative tools bond0 0 0 0 0 ANM 3 33 bond1 0 0 0 0 bond2 0 0 0 0 Interface name eth0 bond3 0 0 0 0 Gateway IP address 172 16 O0 1 ethO 172 16 0 199 eth1 10 0 0 10 Default gateway Hostname DNS 959g epmmpmoeoono Static host names amp oo Static routing IP address 172 16 0 199 User admin Version 2 7 43 1007 Account Administrator program
17. 23 4 10 05 7 Recorders number 4 Launches module for recorder configuration Version 2 7 43 1007 Account Administrator programu Konsola 2 The context menu also allows you to switch on or switch off grouping the recorders based on subnet class as well as sorting them by User description or IP address 4 7 1 Manage the list of recorders If the Konsola 2 user has granted permission to the module Recorder he can manage the list of recorders for example add delete or modify their settings The window to add or edit the recorders parameters has the following characteristics O Copyright TRX page 41 of 131 Konsola 2 User s manual Add Edit recorder mm Parameters p IP address 172 16 0 199 SI Windows Logon TRX Logon by login and password Login admin Password eeeee 4 Remember the password Add Edit recorder User description TRX doc Parameters E CO deee O L IP address 172 16 0 199 s Windows Logon TRX Custom recorder port Logon by login and password Login admin Custom auxiliary server ports Password eeeee 7 Remember the password User description TRX dod V Use SSL Show advanced settings Certificate information ox cance c J cancel _ A detailed description of the parts of a window is described in section 4 5 2 7 The program can also automatically search all available TRX recorders
18. 24 09 00 18 2012 08 24 09 00 18 2012 08 24 09 00 18 2012 08 24 09 00 18 2012 08 24 09 00 18 2012 08 24 09 00 20 4 Creation of the recordings list has been finished element number 147 Total recordings time 5h 05m 32s Sorting of the recordings list has begun Please wait Sorting of the recordings list has been finished Archiving settings report Time range for the recorder TRX_dok from 8 1 2012 8 33 31 AM to the newest Displays off Coding CCITT A Law Creation of the archiving settings report has been finished Creation of the archive files has begun Creation of the archive files has begun C Users TRXMppData Local Templkd 1 tra3 job n p Version 2 7 43 1007 Account Administrator programu Konsola 2 NUM page 128 of 131 The archiving progress is presented here in the contexts of the whole archive the current archive file and the recording that s being archived Additional info about the archiving progress is also presented in the Operation re port window The archiving process can be interrupted at any time using the Stop button Appli cation requires confirmation of this action Created archive files are not deleted Archive files have a specific format and can be opened only using the Konso la 2 application Copyright TRX 4 14 Chapter 4 Description of Konsola 2 functions In directory entered in section 4 3 4 files with the archive data will appear Additional files a
19. E Access Control Lists Remote restart of the recorder IP address 172 16 0 199 User admin Version 2 7 43 1007 Account Administrator programu Konsola 2 Recorder configuration backup This option allows the recorder to save the configuration file on your comput er This allows recovering it later on if any configuration corruption happens It is strongly recommended to back up the configuration of the recorder after all its parameters have been set User shall provide the file path for backup file and press the Begin button For the backup file is saved the entire configuration of the recorder h amp Console View Help B Logon 9 Logout Task bar The recordings archive List of available recorders S 9 9 gU ga A BOO Recorder Physical Virtual Users ACL VoIP CTI Boards Encryption Send Cancel General configuration and administrative tools Storing recorder s configuration into file A nete tene C Users TRXMconfig trc2 Y A Waiting for download to start Administrative tools Change of the recorder ID number Diagnostic data download Identification data download Recorder configuration recovery Recorder configuration backup Remote restart of the recorder IP address 172 16 0 199 User admin Version 2 7 43 1007 Account Administrator programu Konsola 2 page 76 of 131 O Copyright TRX Chapter 4 Description of Konsola 2 functions Remote restart of the
20. GB Logout amp Taskbar The recordings archive List of available recorders 9 9 age Jigs F A BOO x Recorder Physical Virtual Users ACL Configuration CTI Boards Encryption Send Cancel e Recording parameters for VoIP phones The licence management Current number of license points 12 1 The Download of the licence file from the recorder Download of the licence file does not tamper the operation of the recorder 2 The update of the licence file performed by TRX service The licence is stored in an encrypted file The licence file shall be sent to the TRX biuro amp trx com pl where it will be upgraded The upgraded licence file will be send back to the sender 3 Upload of the updated licence file to the recorder The updated licence file shall be stored on the recorder in order for changes in licence to take place IP address 172 16 0 199 User admin Press F1 to get help Version 2 7 43 1007 Account Administrator programu Konsola 2 Notice After uploading the license file a restart of the recorder is necessary Backup recording The activation of the backup recording enables launching the process of sniff ing IP packet traffic on the network interface connected to observed VoIP net work All gathered data are stored in files on the hard disk recorder t WQ Console View Help E logon B Logout amp Taskbar amp The recordings archive List of available recorders 9 9
21. Go List of available recorders Virtual Users ACL Configuration VoIP CTI Boards Encryption Send Cancel 9 Objectsonlist 1 Available objects Number Level Subsystem ID address 1 0 30BPDH 2 0 30BPDH 3 0 30BPDH f 30BDDH Change settings DH DH tH DH Select all H 3s m Recorder configuration 172 16 0 199 7776 2 0 16 07 15 04 2014PCI S 3 8 Large icons v Report Clear selection DH DH Clipboard hH 13 0 30BPDH 14 0 30BPDH 15 0 30BPDH IP address 172 16 0 199 User admin x86 Version 2 7 59 317 Account Administrator programu Konsola 2 O Copyright TRX page 17 of 131 Konsola 2 User s manual S The next step is to choose the Digital parameter in Type field and confirm with OK 9 Physical channel settings Many channels mr General settings Gi Comment settings 5 Time recording B VOX Channel name Many channels Level Keying Network Phone number presentation Off VOX Phone number linkage mode Replace Z Length E Value The changes in the channel configuration are sent to the recorder only after pressing the E4 button in the window toolbar Virtual channels configuration For proper operation the recorder equipped with an ISDN or VoIP channels you should create at least one virtual channel In the case of analog or digital system phone lines here are not necessary to de fine these channels and s
22. Logs Monitoring V2 M viPlavback J wa v Configuration Recorders i Show details v ad Upg all Bak Frish Cone Archive loading archives tra tra3 and playback calls contained in archive files Archiving access to archive wizard building the archives for recordings down loaded from TRX recorder DSP access to the module that allows you to analyze additional information car ried by different in band signaling DTMF CCIR EEA ZVEI1 2 3 EURO EIA VDEW CCIT NATEL TONES56 Faxes access to the module which allows you to decode recordings containing fax transmission Logs access to browse recorder s logs where information about all conducted on the recorder operations is stored Monitoring V2 access this module allows you to view the current status of the recorder input ports whether on a given channel is audio signal and whether it is recorded as well as eavesdropping of calls in progress on selected channel Playback access to the recordings already stored on hard drive in the recorder The module enables to searching phone calls meeting different criterions and their playback Configuration this module allows configuring all recorders parameters includ ing all recording channels in it Recorders recorders management in particular add edit delete search for available recorders set and record the parameters of the module which is respon
23. O the lowest level Users with administrator privileges have level number 255 the greatest one as signed Security level numbers are defined by administrator The security level for a recording 1s initially set the same as the security level of channel it comes from Each user has granted access to recordings with either equal or lower security levels comparing to the security level of user Each user is able to change record ing s security level but only up to the owned security level In such a manner he limits access to recordings for other users with lower security level 1 1 10 User s log files User s log files contain information about all actions taken by recorder s us ers They are stored inside of the recorder For example the following actions are logged logging on playback archive building and so forth 1 1 11 Context menu pop up menu This is the menu available when you select your subject and click on the right mouse button The context menu allows you to access the list of operations you can perform on selected object in the Konsola 2 program O Copyright TRX page 9 of 131 Konsola 2 User s manual 2 1 2 1 1 Installation Next section of this chapter provides a brief description of installation process of Konsola 2 The application works correctly under Windows XP Service Pack 2 Windows Vista Windows 7 and Windows 8 Before installing Konsola 2 make sure that the DirectX 9 0c package is inst
24. Recorder channels monitoring KSRC5x 172 16 100 15 7776 Console View Help E Logon g Logout amp Taskbar The recordings archive List of available recorders No Channel name Duration Direction Who Whom to Comment J kanal 1 Qi kanall 110 O 208 206 82 kna2 110 I 208 206 353 kanal3 O 4 kanal4 O5 kanal5 O6 kanal6 7 kanal 7 Os kanal 8 9 kanal9 10 kanal10 O11 kanalli O 12 kanall2 13 kanall3 O 14 kanall4 O 15 kanali5 Display for the recording if available 17 200 918 FAX 19 201 8 20 206 110 I 208 92 BRAL_k21 922 BRAI_k22 95 BRA2_k23 5 27 I 224732370 8713333 e Enc e 24 BRA2_k24 e Disable 9 25 BRA3 25 25 susuas mirada pe br 27 BRA4_k27 either dick the Enable button or double click 28 BRA4 k28 upon the channel name 252 test The change of the channel to be monitored 253 SiemensCAP Calls being recorded 2 shall be done in the same manner 254 GSM V Automatic gain control 9 255 ISDN Calls being recorded 1 All recorder s channels Only physical channels Only virtual channels J Only recording channels Press F1 to get help Version 2 7 43 1007 Account Administrator programu Konsola 2 NUM 4 11 2 Phone line eavesdropping In the particular circumstances it may be necessary to listen to the content of calls that take place and are recorded on any channel of the recorder In order eavesdrop a call on the selected channel user shall double click
25. TRX 4 3 2 4 3 2 1 Chapter 4 Description of Konsola 2 functions There are four levels of security level Custom defined by user High lock account after a period of inactivity 10 minutes maximum password age 30 days minimum password length 8 characters lower case upper case and digits minimum password strength 60 meets the requirements of high level MIA decree from 29 April 2004 Medium lock account after a period of inactivity 20 minutes maximum password age 30 days minimum password length 6 characters minimum password strength 40 meets the requirements of basic level MIA decree from 29 April 2004 Low lock account after a period of inactivity inactive maximum password age unlimited minimum password length character minimum password strength Customize button allows you to define rules for Custom level This button is ac tive only when the slider is set at this level Default level button automatically sets the security to default Medium level User accounts managements In The configuration of user accounts you can create edit and delete user ac counts and the management Konsola 2 security passwords to access the program Before you create accounts for new users of Konsola 2 application we recommend that you create from the administrator account all required us er accounts on all available recorders Keeping the recommended order will help the subsequent adding Konso
26. Version 21431007 Account Administrator programu Konsola 2 NUP In example above the virtual channel sales representatives will be recorded only calls to and from the number 6061 1 1000 and 608000999 Recording calls incoming into particular local phone number This example configuration may become useful in situation where there is a need to record incoming calls on specific lines for example when taking orders by phone Such a situation may occur for example in a company where one num ber is used mainly for receiving orders but sometimes are made of the private calls that should not be recorded 5 Konsola 2 Version 2 7 43 1007 Recorder configuration TRX doc 172 16 0 199 7776 Co mE Console View Help X n 9 Logout Task bar The recordings archive List of available recorders X OO Be 3 Gr ZF BOO Recorder Physical Virtual Users ACL Configuration VoIP CTI Boards Encryption Virtual channels a 255 orders rules 1 p A Accept Incoming Numbers g Ei 228713333 Comment Orders IP address 172 16 0 199 User admin u Version 2431007 Account Administrator programu Konsola 2 NUM page 56 of 131 O Copyright TRX 4 8 3 4 Chapter 4 Description of Konsola 2 functions Recording calls between two known numbers If calls between two particular numbers local and city phone shall be rec orded two rules m
27. additional using the CTRL or SHIFT keyboard buttons Alternatively you can use the context menu options Select all Deselect all or In verse TRX TRX Serwis ul Garibaldiego 4 ul Miedzyborska 48 04 078 Warszawa 04 041 Warszawa POLAND POLAND phone 48 22 871 33 33 phone 48 22 870 63 33 fax 48 22 871 57 30 phone 48 22 871 33 34 biuro Q trx com pl serwis trx com pl O Copyright TRX page 131 of 131
28. bar C amp A The recordings archive List of available recorders TX B ae i a All logs Event priorities Users Event details Settings Eksport do pliku Date amp time of th Uptime Sour All users Information User o 2013 10 09 10 14 42 0 01h05m35s llc Y ssysTeme 3PCI Key entering into administrative mode o 2013 10 09 10 14 34 0 01h05m27s llc J denim 3PCI Alarm review q 2013 10 09 10 07 36 0 00h 58m 29s Kons Konsola 2 s modele started REMOTEIP 172 16 0 190 SUBAPPID Logs browser admin 2013 10 09 10 06 00 0 00h56m53s Kon V j user Konsola 2 s modele started REMOTEIP 172 16 0 190 SUBAPPID Recorder ch admin q 2013 10 09 10 05 37 0 00h 56m 30s tpsc 2 0 15 09 08 10 2013PCI NC 228130779 gt CALLID x0007856d Q 2013 10 09 10 03 44 0 00h 54m 37s s csta Internal service error REASON Blad og lny 0x00000000 2013 10 09 09 59 45 0 00h 50m 38s Konsola 2 2 7 43 1007 Konsola 2 s modele started REMOTEIP 172 16 0 190 SUBAPPID Logs browser admin o 2013 10 09 09 59 30 0 00h 50m 23s Konsola 2 2 7 43 1007 Changing the channel parameters REMOTEIP 172 16 0 190 CHID 31 CHNA admin q 2013 10 09 09 59 03 0 00h 49m 56s Konsola 2 27 43 1007 Konsola 2 s modele started REMOTEIP 172 16 0 190 SUBAPPID Recorder co admin 4 2013 10 09 09 57 59 0 00h 48m 52s s csta Internal service error REASON Blad og lny 0x00000000 o 2013 10 09 09 55 26 0 00h 46m 18s Ilc 2 0 15 09 08 10 2013PCI Key entering into admin
29. basic one call at a time through one line ISDN PRI trunk line can handle up to 30 sim ultaneous calls In this case for one ISDN PRA interface the recorder can assign up to 30 physi cal channels For comparison ISDN BRI interface can support up to two physical channels The physical channels on TRX recorder can also represent logical VoIP channels configured on Ethernet interface Maximum number of these channels is determined by number of VoIP licenses purchased by customer The virtual channel The virtual channels are based on physical channels with a set of additional recording rules related to them therefore they allow to record preferred calls ac cording to the specified parameters an exact phone number call direction and so on The most important feature of the virtual channel is the ability to define the con ditions that must be fulfilled a call to have registered on the virtual channel For a defined virtual channel may be assigned only calls with a specific direction of the connection defined origination or destination phone number etc Apart from rules of recording the virtual channel is being defined by the set of physical channels which are the source audio signal For each virtual channel must be assigned at least one physical channel In case of recording calls on ISDN BRI or PRI lines or VoIP systems you should arrange at least one virtual channel The monitoring The term Monitoring means preview
30. before they can operate An application called VPC Agent shall be installed on each PC mentioned above This application allows identifying the line where a particular agent op erates and this information 1s sent to the recorder Thanks to this information the recorder is able to track agent position and is able to collect all agent calls in one channel even if these calls are done by means of different phones The VPC configuration The recorder configuration It is necessary to create as many virtual channels as many agents whose calls user wants to record exist Each such channel will contain recordings related to a single agent only Adding of the virtual channel is presented in section 4 6 5 2 The virtual channel management For VPC configuration it 1s advised not to alter default channel rules no number filtering both incoming and outgoing calls shall be recorded Every agent shall have its own user account on the recorder Detailed descrip tion of user account management on the recorder is presented in section 4 6 4 Each particular agent must be able to monitor physical channels which will be used in call center Recorder s login for each agent shall be the same as login which he uses to login into Windows on PC at the agent station At the time when the agent s account is being created on the recorder it is required both to change the Authentication mode option into Windows account and assign a private virtual channel to
31. cs uaa 85 du m 85 PBX softswitch requirements odo etie eso Uv ete o HEN tren x RED oap Id rap PRA Ie Eaei 85 Recoder CONN OU AON ue sb estate dere ts sate bad taedet Matra set adalat A 85 BOARDS urarena na ee aie O etic ad etn ecto E 86 Hardware and software requirements eessssssessssssssssseseeeeeeeeee ennt nn nennen nennen nns 87 Ist ot available cards a ao rut sms etisnacdestania E 87 List or boards parameters renererien EE EE supo rd ineo nA cunc paca uad Rec Eve SE 88 IModityine Card S parameters cscs 25 otseeds scare oro ir EE Da epic to eS dE sees 88 Inter hace BO ard parameters nsu eem basses ae ceu xs URDU seach NUI M CIE CI Rubeus 89 Theuperade Or cards Jit THE este eos aee usce ea ea 94 IBI SE Stel red rd Lo erionenn Seat aecassera tive das tah E 95 THE UPGRADE MODULE vs scasssctsnscaseessesacsdensessnceseconcesuecadeouessavsdensedentidevedcauecacvousstescdenseacees 96 THE GOAD OPTION ieren T 96 THE EXECUTE OPTION 55 25 ab cectionnaancunetsscinctieadiaa Sc B Du DEA E Eoo uh G2 UMP Dachau 977 O Copyright TRX Table Of Contents 4 9 3 RO TIN CA de EET 98 4 10 THE T40GS MODULE tiende E N REI ee EI NETT ea 98 4 10 1 SOTING TIME RANGE 55 eni iscuxbisR e Epeie e Mediaset cocta ope I 99 4 10 2 PIE TERING LOGS BY THEIR TYPE 45 uiridi eite E pige tota a Eiern pias a Mi piSetue sin 99 4 10 2 1 PV CTE OMG Sysstiaeittie sian a Nc aeamont ead de aust ceeetankrut tay desea era Names 99 4 10 2 2 USE b dut dci eL EM ML EI
32. each file Konsola 2 Version 2 7 43 1007 DSP analysis ngs TRX doc 172 16 0 199 7776 5 mE uz Console View Help El x m 9 Logout Task bar The recordings archive List of available recorders IEX Index Date and time of the rec Length Channel Who Whom to Comment Direction Status 4 61572 10 12 2012 12 16 47 PM 53 200 101 E I Waiting for the processing to begin 4 61576 10 12 2012 1 09 15 PM 0 ISDN 200 42345345 NC 10s S o Waiting for the processing to begin 4 61579 10 12 2012 1 09 38 PM 3 11 ISDN 200 426345345 1 So Waiting for the processing to begin 461587 10 12 2012 1 23 17 PM 4 02 200 220 E I Waiting for the processing to begin 461591 10 12 2012 1 30 49 PM 1 11 200 0225006797 o Waiting for the processing to begin 3 71541 1 23 2013 4 25 13 PM 27 08 ISDN 201 19393 1 226149593 4 11 043122 O Waiting for the processing to begin 71543 1 23 2013 4 40 07 PM 18 SiemensCAP 200 220 gt o Waiting for the processing to begin Analyser mode of work Detection sensitivity M DTMF lit High Hide atively Total progress gat eine recordings Duration 0 00 00 v Save to recorder Version 2 7 43 1007 Account Administrator programu Konsola 2 NUM The DSP analysis allows supplementing the recordings with additional info related to these recordings Before the detection is started it is required to select detection mode what kind of tone modulation shall the app
33. for configuration backup every time the upgrade is uploaded into the recorder If the last option 1s selected the current recorder configuration will not be backed up It is not recommended to use that option The Logs module Each user related operation on the recorder is logged into the log file The Logs module allows browsing the logs on the recorder in a convenient way Logs may be filtered according to the following criteria the time of occurrence the us er they are related to and the type of logs fa page 98 of 131 Konsola 2 Version 274311007 Logs browser TRX doc 172 16 0199 7776 Aee a Console View Help e x FA Logon Logout Task bar The recordings archive List of available recorders TX A S ey All logs Event priorities Users Event details Settings Eksport do pliku Date amp time of th Uptime Source Version Information User 53 2013 10 16 16 10 07 0 00h 23m 33s Konsola 2 2 7 43 1007 Konsola 2 s modele started REMOTEIP 172 16 0 190 SUBAPPID Playback of r user E 2013 10 16 16 09 25 0 00h22m 51s Konsola 2 2 7 43 1007 Konsola 2 s modele started REMOTEIP 172 16 0 190 SUBAPPID Recorder ch user o 2013 10 16 16 09 04 0 00h 22m 30s Konsola 2 2 7 43 1007 User configuration changed REMOTEIP 172 16 0 190 USERID 3 USERSEQ 11 admin o 2013 10 16 16 09 04 0 00h 22m 30s Konsola 2 2 7 43 1007 User configuration changed REMOTEIP 172 16 0 190
34. into it Virtual channel wizard Virtual channel creator can be accessed by selection of appropriate option from the context menu In three basic steps it allows to define the virtual channel with a single recording rule O Copyright TRX page 49 of 131 Konsola 2 User s manual At the first step user shall give new virtual channel a friendly name Configure rule for adding a virtual channel Defining a virtual channel Enter name for a new virtual channel 7 Virtual channel name ISDN m The second step involves setting the type of the recording rule Depending on this type the creator will present different options in next steps Configure rule for adding a virtual channel Select a type of the recording rule The recording rule specifies whether the redirection is constant or is Z dependent on the parameters of the recording geecscscecceenceceesesseessens Recordings will be created if parameters related to the recording meet the specified criteria Applies to channels with Digital type Constant redirection SVPC All recordings from the selected physical channels will be redirected to the virtual channel Applies to channels with Keying type lt Back next gt Cancel Choosing the Constant redirection SVPN option will cause all calls that take place on physical channels related to this virtual channel to be directly recorded on this channel Since no additional p
35. new virtual channel Select a type of the recording rule The recording rule specifies whether the redirection is constant or is Z dependent on the parameters of the recording Eoccesecocoecesecceseseesesos Recordings will be created if parameters related to the recording meet the specified criteria Applies to channels with Digital type C Constant redirection SVPC All recordings from the selected physical channels will be redirected to the virtual Applies to channels with Keying type In the next dialog window Who and Whom to fields remain empty this is con sistent with the assumptions calls from any origination number Who to any des tination number Whom to will be recorded Congue rule for adding 2 vetus channel Configure a recording rule Configure rule which controls a recording from this virtual channel Z In the Comment field user can type a brief description of the virtual channel for example all calls Copyright TRX page 19 of 131 Konsola 2 User s manual The last stage of the wizard is used to allocate physical channels In the Add physical channels click on the first channel and then hold the SHIFT key click the last 15 th ISDN channel Type Subsystem ID ad Digital 30BPDH 0 0 0 Digital 30BPDH 0 0 0 Digital 30BPDH 0 0 0 Clear Select all Ctrl A Clear all Digital 30BPDH 0 0 0
36. on the list Copyright TRX page 39 of 131 Konsola 2 User s manual KSRC5xx HEP 172160175 BS I ined admin M P d lr KSRC5xx s KSRC5xx EE y 023610015 EE y 52161001 CAE admin CR J admin g NW 201505 12 092013PCI 2 0 15 05 12 09 2013PCI KSRC5xx 172161112 C ae admin F 2 0 15 05 12 09 2013PCI 9 Recorders which status is not determined yet there 1s no information on their availability are additionally marked with symbol On the picture above it is recorder with IP address 772 16 11 12 Recorders which Konsola 2 1s not able to communicate with are marked with symbol On the picture above these is call recorder with the following IP address 172 16 0 175 The additional symbol gt on the icon that representing a recorder IP address 172 16 11 11 stands for incorrect recorder initialization empty login and or password or incorrect authorization data In the picture above the address recorders IP 172 16 100 15 and 172 16 100 11 are properly initiated and Konsola 2 program is able to communicate with these devices The symbol a represents a communication with the recorder with the IP ad dress 172 16 100 15 via encrypted SSL connection Due to sending encrypted da ta is not possible eavesdropping transmission by unauthorized persons Communication with the recorder with the IP address 172 16 100 11 does not provide mentioned security By default Konsola 2 periodically checks s
37. option from the icon bar Before the upgrade is sent to the recorder user is asked if current recorder s con figuration shall be backed up In order to avoid the risk of losing the current configuration of the recorder it is strongly recommended to create recorder configuration backup Configuration backup ES o Do You want to backup current configuration of the recorder Yes No At the time of upgrade upload its status 1s presented in the application window Konsola 2 Version 2 7 43 1007 Recorder upgrade TRX doc 172 16 0 199 7776 fae amp Console View Help a x n O Logout Task bar The recordings archive List of available recorders TX plg se niae Load Execute Settings s Vies pL E 7 Description Saving ACL configuration Backup done The software is updated to version 2 0 15 09 08 10 2013PCI Preparing Copying files 1of 11 Copying files 2 of 11 Copying files 3 of 11 Copying files 4 of 11 Copying files 5 of 11 Copying files 6 of 11 Copying files 7 of 11 Copying files 8 of 11 Copying files 9 of 11 Copying files 10 of 11 Copying files 11 of 11 n Data updating System reboot Version 2 7 43 1007 Account Administrator programu Konsola 2 NUM The recorder is being restarted after the upgrade process ends During the period of about 30 seconds to several minutes required for restart
38. option the user can setup the range with the second precision The timestamp memorize mechanism allows to build archives efficiently no overlapping recordings in successive archives and conveniently no risk of loss of any recording in between the successive archives Define security level range option allow to narrow down the range of record ings to be archived by defining the range of security levels for these recordings Define record length range option allow to narrow down the range of record ings to be archived by defining the range of the duration for these recordings Archive with displays Archive with notes and Archive with attachments op tions allows including the content of system phone displays text notes and at tachments into the archive Selection any of these options will lengthen the ar chive building time significantly Notice Since version 2 5 Konsola 2 adds new information to the archive such as additional information about the recordings notes and attachments Old er version of the program will correctly load the new archives but the in formation above will not be available 4 13 1 3 The audio codec selection The third step of archive builder involves defining what codec will be used to encode recordings in the archive Is possible to use codec that produces com pressed file with some loss in recording quality in order to reduce the size of the archive The wizard window shows two groups of audio codec
39. remove or modify existing static routes To create a new routing path you should give three parameters desired subnet or single host IP address netmask gateway IP address in order to access the subnet or host The network interface that carries the traffic for specified path is being adjusted automatically After entering the data into the Add Change static routing path click OK and then confirm with Apply button The new settings will be sent to the recorder after pressing the Send button amp Notice In order to verify the routing changes after sending the configuration to the recorder click on the Check button If the routing data was entered correctly a new line in the Current IP routing table window should ap pear for each entry The routing table contains both the paths created automatically during the network interfaces and default gateway configuration as well as data corresponding to the routes that were made during the static routing configuration For the example shown in the figure above the corresponding rows displays row 3 routing path created automatically during the default gateway configura tion rows 6 and 8 data created automatically during ethO and eth network interfaces configuration Copyright TRX page 69 of 131 Konsola 2 User s manual 4 8 6 2 rows 4 5 and 7 routing paths entered manually during the static routing configu ration The Current IP routing table window lets
40. structure of recorder workplace Recorders designed for recording VoIP calls are equipped with at least two Ethernet interfaces ethO and eth described on the case respectively as LAN 1 and LAN 2 It is recommended to use one of them usually eth0 interface for communication between recorder and PC computer witch Konsola 2 application The VoIP related network traffic shall be duplicated and routed to another Ether net interface eth of the recorder Customers who intend to record calls with VoIP systems should assure that all the network traffic generated by components of VoIP infrastructure reaches the recorder This is achieved by setting a Port mirroring mode on one port of the switch and connects it to the TRX device page 78 of 131 O Copyright TRX Chapter 4 Description of Konsola 2 functions Location 1 Location 2 7 2 gt LAN 2 router VolP PABX Internet VPN EJ 3 E id n port port EM 0 1 2 3 port 4 Switch with PORT MIRRORING TRX recorder The following picture presents a structure of VoIP system where calls are recorded on TRX recorder In this configuration there are recorded calls from IP stations operating in several locations Whole network traffic that reaches ports port 0 port 1 port 2 and port 3 of the switch device shall be mirrored into port 4 in order to allow the recorder to monitor VoIP network events 4 8 7 3 Configuration of the recorder Configuring of TRX c
41. the com ment field The fax decoding Konsola 2 application allows retrieving fax content data from any recorded calls which contain fax transmission The analysis is based on the third party software which requires the license for fax decoding and the usage of the hard ware key Without meeting these conditions decoding faxes is impossible which informs the message below Fax decoder error V No licence file or no decoder library file Ifyou have a licence for fax decoding check whether WAV2G3 DLL file exists in system directory Window system32 and whether licence file ptrl txt exists in Konsola 2 application directory In opposing case buy the appropriate licence O Copyright TRX page 119 of 131 Konsola 2 User s manual The license and the hardware key may be purchased directly from TRX or from the library distributor The manner of selection of recordings for detection is the same as in case of DTMF analysis After it is done user shall select the Fax analysis option from the context menu for the selected recordings list The Fax analysis window will appear giving access to features related to fax de coding browsing the decoded documents and saving to the graphic file in the TIFF format Konsola 2 Version 27 43 1007 Fax analysis TRX doc 172 16 0 199 7776 o e Console View Help s x n O Logout Task bar The recordings archive List of availab
42. the consequences of Incompatible firmware file Select different upgrade file the upgrade failure check the following checkbox and press OK If that s not the case Proceed with the upgrade button will become active and by means of this button user will be able to start firmware upgrade process User is informed about the probability of the upgrade failure which may cause board to become inoperative After the knowledge of risk of failure is confirmed by the user proper up grade process begins It consists of three steps new firmware is being loaded into the board new firmware verification is being performed boards parameter list and parameters values are read from the card The cards are ready to operate right after the upgrade process is successfully finished In case of the upgrade failure it is recommended to restart recorder and to check if the card is available on the card s list If it is present there user may retry to upgrade firmware If the board is no longer available it can be recovered by the TRX service only Disk encryption The recordings stored on the hard disk of the recorder are stored in a specific format An attempt of access to the drive using a PC does not give any possibility of recovery or modification of recorded calls These data can be read only in TRX recorders Additionally as required you can secure disk recorder in such a way that the recording can be read only by means o
43. the user The accounts names on the recorder should be fully compatible with the PC users accounts Individual agents must have privileges to monitor the physical and virtual SVPC channels which will be held phone calls with agents sa Advanced configuration mx Authorization D amm Authentication mode Windows account X pac cR Level 0 5 Admininstrator rights Advanced v Virtual channel ISDN BRA M Agent number There is a limit for a combined number of physical channels and agents pri vate channels on a single recorder and it equals 255 channels in total for exam ple if there are 30 physical channels on the recorder the agent channel count can not exceed 225 O Copyright TRX page 63 of 131 Konsola 2 User s manual 4 8 5 Configuring the vpcAgent service After the VPC agent application TRX_VPC exe has been installed on each agent station it is necessary to configure vpcAgent service This can be done after the setup finishes it work In VPC agent configuration window should be given the IP address of the re corder Subsequently depending on the type of recorded agents system phone lines or VoIP stations should be defined respectively the physical channel number on the recorder or station number IP address and MAC address corresponding to the recorded calls from agents stations E2 VPC configure ERE Recorder IP address 172 16 0 190 Port number vite Phone sy
44. timeout in seconds Find new recorders after program start _ Default double click action Playback Cancel For example selecting the checkbox next to Add option allows the user add ing new recorders to one s list He will not have permission to edit delete or au tomatic search function Put the following recorders list options into use section allow you to set parame ters such as timeout for response from the recorders during their search enable disable the automatic search for recorders after launch the application the default action when you double click on the recorder icon On the Recorders list tab of the wizard window you can add the recorder that the user will have access after the first login in to the Konsola 2 program List of available recorders mm General settings Recorders list ok jJ caei For users who do not have rights to self add recorders inactive Add option are necessary to create this list when creating their account Recorders can be added edit delete manually or using automatic search options Find available If you manually add or edit recorders give or update data from the dialog box page 30 of 131 Copyright TRX Chapter 4 Description of Konsola 2 functions Depending on the state the button Show advanced settings Hide advanced set tings this window looks like this Add Edit recorder mcm Parameters IP address 172 16
45. to supply passwords with as high strength value as possible The higher the value the better the password 1s Requirements determined by the complexity of the password settings are de scribed in section 4 5 7 global security policy Account creator will not allow to move to the next step if not all fields are populated or if passwords differ or if password strength is not big enough Next step of wizard refers to local security policy for user accounts It is possible to state here any additional requirements for password management and password itself Creating a new Konsola 2 user account mm Account parameters Manage account parameters and password security policy General parameters V Lock access if inactive over minutes 1 Password parameters V Password expiration period days 30 Minimum length characters 6 Minimum strength 50 Password must contain F majuscules minuscules T digits T special characters The following wizard s window allows granting access rights into selected application s modules Put a tick mark next to the modules you want to grant the access to for particular application user page 28 of 131 Copyright TRX Chapter 4 Description of Konsola 2 functions Creating a new Konsola 2 user account xm Manage access rights to Konsola 2 program modules Define which functionalities will be available for a new account user Archive Archiving DSP Faxe Log
46. to take place the recorders is inoperative it does not record any calls and it cannot be accessed It is necessary to reopen all currently active windows of Konsola 2 modules monitoring playback and so on for the recorder that is restarted If the upgrade process will not succeed it may be necessary to turn off the power for the recorder wait for a while and power it up The recorder shall start with the old software on it O Copyright TRX page 97 of 131 Konsola 2 User s manual 4 9 3 4 10 Settings The Settings option of the Upgrade module allows for declaring if recorder configuration shall be saved into the file Options for the backup of recorder configuration Create backup file recommended Location E Mrx backup mas File name config Extensions V Recorder software version Vl Upgrade date Ask for permission to create backup file Do not create backup file not recommended Three options are available there If the first option Create backup file 1s se lected current recorder configuration 1s always saved into a file before the up erade takes place With this option user states the folder for storing the configura tion files and states the configuration filename pattern The filename may be ex tended by the current recorder software version and the upgrade date 1n order to create unique configuration filenames The selection of the second option will result in asking user
47. upon the channel name on the channels list Alternatively he may press the Enable button on the right side of the Monitoring module window After a short time required for audio buffers to fulfill the current conversation from the selected channel will be heard in the PC sound system The user can change the channel which he listens to at any time in the ways described above The slider placed on the right side of the module window present the volume level of the conversation that is being recorded on the recorder This level cannot be altered however it is possible to adjust the level of eavesdropped audio signal which is reproduced by the local computer s sound system Automatic gain control option allows you to automatically control audio level of eavesdropped calls Copyright TRX page 101 of 131 Konsola 2 User s manual Automatic gain control function does not change the parameters of the origi nal recording that is saved on the hard disk recorder It is also possible to reduce the monitored list only to physical channels vir tual channels or only to channels with arranging calls options All recorder s channels Only physical channels Only virtual channels Only recording channels picture m Konsola 2 Version 2 7 43 1007 Recorder channels monitoring KSRC5x 172 16 100 15 7776 fo Je mE Console View Help a x n on O Logout 5 Task bar 4 The recordings archive List of available re
48. you see a 8 lines at the same time If the routing table has more than 8 entries it can be scrolled by using the v A cursor buttons The time base configuration All recordings on the recorder can be uniquely identified because of they are related to the specific channel they came from and because of they are all time stamped That s why it 1s important to maintain the recorder s time base in order to keep the system time as accurate as possible At the very beginning of recorder s operation it is recommended to verify and to correct if needed the system timer Current time setting for the recorder is pre sented in the lower part of the Change date time and time zone window and it can be changed if necessary For this purpose from the side menu Time configuration you must select Date and time change After setting the appropriate values in the lower part of windows changes should be saved through you press the Set button Notice The time will be sent to the recorder after pressing the Send button amp The stability of internal recorder s time base is suitable in most of cases a few minutes error per one year time range It 1s recommended to check time base settings periodically P Konsola 2 Version 2 7 43 1007 Recorder configuration TRX doc 172 16 0 199 7776 ol mx Console View Help 85 x A 9 Logout amp Taskbar The recordings archive List of available recorders EX 9 2 Sw 2 2
49. 014 04 25 11 57 21 SSL connection enabled Uptime 7 21 22 45 Login admin Time and date of the oldest record 2014 02 27 13 37 31 Model KSRC 316 The last upgrade 2014 04 25 11 57 17 Software version 2 0 16 07 15 04 2014PCI Dost pno ping 30 wyst 30 odebr red RTT 1ms Recorders number 1 Press F1 to get help x86 Version 2 7 59 317 Account Administrator programu Konsola 2 The symbol a at the recorder icon means that the connection between the station PC running Konsola 2 and the recorder has been established and is en crypted SSL After the click to the icon of the recorder in the bottom part of window additional information appears name IP address type of connection software version etc page 16 of 131 O Copyright TRX Chapter 3 Quick setup for call recording on ISDN PRI trunk line In the case if searching for recorders wouldn t end successfully make sure that the recorder and the Konsola 2 station 1s properly connected to the network and whether valid IP addresses were placed The correct link between recorder and the workstation causes the recorder responds to the PING echo command 3 2 Physical channels configuration The next step 1s activating and configuration of physical channels of the re corder In order to do it select the recorder and click on the Configuration button located on the toolbar a O sole n rsiol d 2 4 J Console View Help Logon Logout
50. 06 22 DSP analysis 0586705851 05 o NC 0s 2 M 224 2013 10 14 09 07 20 Fax analysis 0228715728 05 o NC 0s 2 M 225 2013 10 14 09 27 52 8130779 041 NC 3s 2 23 226 2013 10 14 09 50 10 E 0601587191 oo 2 M 227 2013 10 14 10 56 21 Change recording parameters Ctrl M 200 0 o 2 M 228 2013 10 14 11 32 05 MN 8130779 501 1 228130779 colp 228130779 2 M 229 2013 10 14 11 41 52 P Fog 8130779 227 4 1 228130779 colp 228130779 2 M 230 2013 10 14 11 56 45 icu 0223059998 00 2 Mom 2013 10 14 12 05 51 Save to archive file 0223059998 05 o 2 a 232 2013 10 14 12 06 19 0223059998 05 0 2 J 233 Hm Save recording list to file Ctrl L s M 23 2013 10 14 14 22 21 210 041 2 23 235 2013 10 15 14 38 14 Select all Ctrl A f 0601587191 08 O 2 d 236 2013 10 16 09 13 27 210 041 All fields in 2 uu group M 237 2013 10 16 09 16 16 g 220 08 o 2 M 238 2013 10 16 09 18 32 Find the recording Ctrl F 210 041 V Index 2 M 239 2013 10 16 10 58 25 Grid v Length 2 2B 240 2013 10 16 16 05 46 Rew ar a 9888 e rr Recorder name 2 M 241 2013 10 16 16 06 51 16 06 51 s_csta 210 Hide empty columns l ee ee 2 M 242 2013 10 16 16 09 30 16 09 30 s csta 210 2 CallCenter gt v Channel name AM 243 2013 10 16 20 22 21 20 22 21 isdn Enca 2 A 244 2013 10 17 08 24 45 08 24 45 s esta 210 cig gt V Direction 2 E AM 245 2013 10 17 08 34 23 08 34 23 s csta 220 Date and time gt Comment 2 2 Hi 246 2013 10 17 11 29 35 11 29 35 s cst
51. 07 Recorder configuration TRX doc 172 16 0 199 7776 olla ss Console View Help P 9 Logout Task bar The recordings archive List of available recorders IEX S 9 9 ip x Fe v i9 Recorder Physical Virtual Users ACL Configuration VoIP CTI Boards Encryption 3 Recording parameters for VoIP phones The number of terminals may be greater than the number List of stations can also be used for filtering purposes In high traffic networks or in structures that use softphones it wills noticeably inprove the recording reliability Terminal s MAC or IP address Terminal s line number v 172 16 0 101 101 v 0e 08 16 23 ac d0 100 The general configuration Monitored stations Signalling port in PBX Modify terminal s parameters v Allow recording Q9 Terminal s MAC address 0e 08 16 23 ac d0 Terminal s IP address Line number 100 c jJ e IP address 172 16 0 199 User admin Version 2 7 43 1007 Account Administrator programu Konsola 2 NUM The terminals can be identified using either IP address or MAC address List of station can also be used for filtering purposes In high traffic networks or in structures that use softphones it wills noticeable improve the recording reliability Checkbox next to IP or MAC address allows management of the filter elements Building the list of IP station recording is recommended for all VoIP recording systems and for some such as Alcatel Avaya is i
52. 172 16 0 199 7776 Col mx Console View Help E x P 9 Logout Task bar amp The recordings archive List of available recorders TX V 9 e 8 ox E PRI ug A v o Recorder Physical Virtual Users ACL Configuration VoIP CTI Boards Encryption General configuration and administrative tools D ji 9 Eis d Disabled Time corection NTP Servers j Parameters i Date and time ch T em Correction sec per day L4 rz Information The Static mode allows to provide the static time correction factor in seconds The correction factor tells the recorder how its timebase needs to be corrected within 24 hour range For example if during 20 days the timebase in the recorder has speeded up for 2 seconds in comparison to the external timebase device the required value of the correction factor will be equal to 2 20 0 1s Amy J ce jJ IP address 172 16 0 199 User admin Press F1 to get help Version 27 43 1007 Account Administrator programu Konsola 2 NUM The Disabled option With this option selected the recorder time base works independently It is strongly advised to check out and to correct the timer settings periodically If any time correction mode is enabled the recorder may be used as a network time server for other devices in the local network This allows you to keep all lo cal network devices time synchronized This ensures that the same time for all devices on the netwo
53. 2 MB conf2 trc2 The program enables to attach one file about size not exceeding 2 MB The information about the added attachment 1s marked with the A letter in the State column in the list of recordings The configuration of the Playback module User can modify the settings for the Playback module This can be done by means of selection of the respective icon the last one on the icon bar The configuration of the playback module General parameters V Refresh the recording list automatically Load recording list on start Keep recording list s sorting order Detect invisible data fields National numbering plan Contacts e Configuration a Configuration gt io ST P Export z Export private list Export public list A Import EN Import private list gt Import public list The General parameters Refresh the recording list automatically the recording list shall be automatically refreshed after each change of either the time or channel range Load recording list on start at the start of the module recording list for the last specified time or channel range will be loaded if this option is unchecked the call list is empty Keep recording list s sorting order when you refresh or change time range for the recording list a previously set sorting order is retained if this option 1s unchecked the recording list 1s sorted by index page 122 of 131 O Copyright TRX Chapter 4 Description of
54. 4 8 6 4 8 6 1 The Configuration section Configuration panel provides users with administrator privileges a set of tools for configuration and diagnostics the recorder general among others export and import the configuration data download diagnostic data Access to the options in the panel is possible by double clicking the left mouse button on the appropriate link from the menu on the left side of the window P Konsola 2 Version 2 7 43 1007 Recorder configuration TRX doc 172 16 0 199 7776 Col E Je Console View Help x A O Logout Task bar The recordings archive List of available recorders TX 9 9 amp ow ou du A BOO Recorder Physical Virtual Users ACL Configuration VoIP CTI Boards Encryption General configuration and administrative tools ACTIONS AVAIALBLE IN THIS CONFIGURATION GROUP Here user can do the following change network settings change passwords alter time zone setting recorder s time and methods of its correction backup restore recorder s configuration to from local file assign unique ID number for the recorder get diagnostic data from the recorder restart the recorder IP address 172 16 0 199 User admin Version 27431007 Account Administrator programu Konsola NUM Non privileged user will be able to change his access password only fr Konsola 2 Version 2 7 43 1007 Recorder configuration TRX doc us
55. 8 Who 220 Channel 200 Time 10 0 15 42 48 0 Whom to Show on list Codec G 711 Alaw 64kb s Gg Index Protocol Decoded phone number Date and time of the recording Time in the record Analyser mode of work 5nd IDTMF High Save to recorder a r Low The top slider indicates the part listening position relating to the entire call dura tion slider also enables playback the call from the marked point of time The left bottom slider allows adjusting the speed of playback process in the range 50 50 Position of this slider is remembered for all played record ings The amp button next to the floppy restores the normal playback speed The right bottom slider allows rice or lover the volume for played calls The slider setting 1s stored for all recordings recorded on the same channel even after restart the Konsola 2 application The button means inactive and the A button enabled MUTE function while the playback continues The active button means the enabled Automatic gain control AGC function This feature allows switching the mechanism causes all played calls have equal similar to each other volume level Automatic gain control does not change the volume of the original recordings stored on the recorder The e button enables saving audio signal from whole or selected part of current recording to wav file Set of buttons O O o O 0 Q depending on whether the current recordin
56. 9 amp m 3 5 w A EO 3 Recorder Physical Virtual Users ACL Configuration CTI Boards Encryption Send Cancel amp Recording parameters for VoIP phones Backup recording Turn on backup recording Data recorded in specified periods Date and time from Date and time to Size nbyt File 9 24 2013 11 41 53 AM 9 24 2013 11 44 56 AM 4464892 2013 09 24 11h41m53s pcap 9 24 2013 10 53 59 AM 9 24 2013 11 41 52 AM 60902467 2013 09 24 10h53m59s pcap V 9 24 2013 10 13 maim me e a 10 15 2013 2 4 Download data from recorder E Select Deselect Ctrl Shift A Version 2 7 43 1007 Account Administrator programu Konsola 2 If necessary the files can be downloaded and analyzed using the diagnostic tools of network traffic e g Wireshark page 82 of 131 Copyright TRX Chapter 4 Description of Konsola 2 functions Backup recording window allows you to switch on the sniffer Turn on back up recording and displays information about files previously saved on the re corder After selecting the file or few files you can download data to local disk your computer for further analysis Because of the relatively large size of the backup recording files Backup re cording function should be switched only for diagnostic purposes and only for the possibly short time of observation The Konsola 2 program has also imple mented a mechanism to ensure that the space used for backup recording files does not exceed 10 capacit
57. APPID Logs browser admin o 2013 10 16 15 57 15 0 00h10m 41s IIc 2 0 15 09 08 10 2013PCI Alarm review 2013 10 16 15 47 08 0 00h00m34s s csta Internal service is ready o 2013 10 16 15 47 07 0 00h 00m 33s s csta Internal service started 2013 10 16 15 47 07 0 00h00m33s writer 2 0 15 09 08 10 2013PCI Recorder ready to work a as File size 10 20 MB Number of rows in a file 55870 Number of rows in view 55870 uH Press F1 to get help Version 2 7 43 1007 Account Administrator programu Konsola 2 NUM O Copyright TRX Chapter 4 Description of Konsola 2 functions Detailed information about the selected event is activated by a click on the Event details button f jia j P Konsola 2 Version 27 43 1007 Logs browser TRX doc 172 16 0 199 7776 mmm x a Console View Help x Logon O Logout amp Task bar TA The recordings archive List of available recorders TX All logs Event priorities Users Event details Settings Eksport do pliku Date amp time of th Uptime Source Version Information al Konsola 2 s modele started 2013 10 16 16 10 07 0 00h 23m 33s Konsola 2 2 7 43 1007 Konsola 2 s modele started REV 2013 10 16 16 09 25 0 00h 22m 51s Konsola 2 2 7 43 1007 Konsola 2 s modele started REM 2013 10 16 16 09 04 0 00h22m30s Konsola2 2 7 43 1007 User configuration changed REI Source Konsola 2 2013 10 16 16 09 04 0 00h22m30s Konsola2 27431007 User configuration change
58. Administrator programu Konsola 2 NUM 4 8 9 3 List of boards parameters When you select a board the bottom of the window shows a list of all availa ble parameters ID ID of the parameter Name related to the functionality or character of the parameter The individual parameters are described in further part this manual Info specifies the type string hex bin the size in bits and parameter attribute RW read write parameter can be modified RO read only read only parameter Value shall be read out in context of parameter type string parameter should be read as a string of alphanumeric characters hex parameter should be interpreted as a number in hexadecimal bin parameter should be interpreted as a state of individual bits 1 bit set O bit not set Bit value 1 corresponds to the active functionality the given position 4 8 9 8 Modifying card s parameters After the parameter is selected its current value or its value interpretation is presented in the right part of the application window The review contains the parameter name the current settings and comments de scribing the meaning of its individual elements This simplifies the parameter changes For example for the selected parameter KEYMASTER4 figure from section 4 8 9 2 the value 0x02 means the standard operation mode Only parameters of type RW read write can be altered page 88 of 131 O Copyright TRX
59. E Y E ist Channels Last hour Filtering v Last hour ld Type Recorder TRX_doc 172 16 0 199 7776 Cui 172160 Ba Last24h 2 0 15 05 20 09 2013PCI NP 012720 ES Last7 days kanal 1 Digital TRX doc 172 16 0 199 BE Last 31 days kanal 2 Digital TRX_doc 172 16 0 199 P Cunent day kanal 3 Digital TRX_doc 172 16 0 199 kanal 4 Digital TRX doc 172 16 0 199 E Current week kanal 5 Digital TRX doc 172 16 0 199 E Current month kanal 6 Digital TRX doc 172 16 0 199 Any day kanal 7 Digital TRX_doc 172 16 0 199 a Any range kanal 8 Digital TRX doc 172 16 0 199 T kanal 9 Digital TRX doc 172 16 0 199 kanal 10 Digital TRX_doc 172 16 0 199 kanal 11 Digital TRX_doc 172 16 0 199 kanal 12 Digital TRX_dok 172 16 0 199 kanal 13 Digital TRX_dok 172 16 0 199 kanal 14 Digital TRX_dok 172 16 0 199 kanal 15 Digital TRX_dok 172 16 0 199 ISDN PRA Virtual TRX_dok 172 16 0 199 Number of recordings 8 Average recordings length 8 Total length of recordings 1 05 Version 2 7 43 1007 Account Administrator programu Konsola 2 After then you should specify the time interval for playback the calls In our ex ample you should select the parameter All As a result the window with a list of calls that meet your search criteria appears When you double click on the required recording the separate window witch player is started The audio content of this call is played automatica
60. ES Deny Incoming Numbers 2230104 Import list of virtual channels 4 255 ISDN BRA rules 1 4 Accept All Comment A11 Show deleted 29 ISDN 10 J Find 30 ISDN 11 31 ISDN 20 32 ISDN 21 IP address 172 16 0 199 User admin Version 27 431007 Account Administrator programu Konsola 2 NUM To save a set of rules to the file select Export list of virtual channels option and enter the path and file name 4 8 3 5 Import virtual channels of a csv file Virtual channel settings are stored in csv files with character as the field separator The format fully human readable also allows you to view and edit the contents of the file Below is a sample line from the virtual channels configuration export file of and a description of the fields Loor name 1 223019999 A announcement 29 32 253 Virtual channel number digits name Channel name 210 Who rules field 223019999 Who rules field I Direction empty all calls I incoming calls O outgoing calls classification method A accept D deny announcement Comment up to 40 characters 29 32 Physical channel numbers Each virtual channel rule is written on a separate line If to one channel is set up some rules csv file will contain appropriate number of rows To load a set of rules from a file to the recorder select Import list of virtual channel option from context menu and specify the path and file na
61. IM eects semet vee 100 4 11 THE CHANNEL MONITORING 05 6o ies ees desea eo puo iiaeeeaeo eu er Pues vedo ee vae ere L asai 100 4 11 1 INFORMATION ABOUT RECORDING IN PROGRESS ceeseeeeeessssnnneceeeeeeeeeeeeeeeeeeeeeeeeaaes 101 4 11 2 PHONE LINE EAVESDROPPING ccccseccesccsececececececesececseeseecsussucecusecuseeuseeuseeuseeeseesees 101 4 12 THE PLAYBACK MODULE cesicissessassasousivadietsonssuaistecedes dustessussbecdessassueusencedesdauassoussueddeodave 102 4 12 1 CCHANNEESSBBEC TION eei a e cdisemalati otav teat etaed alata A 103 4 12 2 SELECT TIM SCOPE estet a uM ML M e M ONMAIA MD M eA RD 103 4 12 3 THE CUSTOMIZATION OF MODULE WINDOW APPEARANCE eene 104 4 12 4 FILTERING THE RECORDINGS LIST ssi eieioeeeo a ena cech e er ata ique e vene eaae Re eR epe ue iniedi 106 4 12 4 1 Examples ofthe Fiters dpDlCattolls 25 56 deeds eh Eo ud odio o eaaet ri feta eer odied fasce dun en datam 111 4 12 5 PLAYBACK OPRECORDED CARIES a aaicesveu eto eiue esso cst oa esum PORUM RUD CLIE D CIE 115 4 12 5 1 The FVE EN NAO Wean iciatis uae M aso Nea Tien E Ut RU PME NE 115 4 12 6 STORING RECORDINGS INTO WAV FILES ccccccecccsecccsececssceencsceucseeceessseeseseeceeeseuses 118 4 12 7 MSA A SIS Salers Seth ec eee eee et ted TUM 118 4 12 8 THE FAX DECODING vag sciatic attics a dans nice ens a daa UP asc cem Eins tos ann eund us Ima Aen Pagi fuat 119 4 12 9 ADDIMONAL FEATURES mp S 120 4 12 9 1 Chaneine the te coding pa
62. In the Variable drop down menu select Called parameter after then select the set as condition From next drop down menu select 2 Equal option and in the Enter constant value field write the extension number 200 expression wit Building logical expression Condition Called 200 What would you like to do next Add new element with operator AND Finish expression building Merge simple condition using logical operator or finish creating expression The Next button is opening next wizard window where you need to select the Fin ish expression building option and click on the Next button The next window informs about finishing building the expression of the filter When you click on the Finish button you will return to the window from which the wizard was started Expression buil Expression Called 200 Check jJ Variables Identifier Type Name and meaning AccountInfo String Bussines transaction code AgentName String Agent name AgentNumber String Agent number description AgentNumber String Agent number AlertingPartyNumber String Alerting party number AnsweringDeviceName String Answering device name AnsweringDeviceNumber String Answering device number Called String Called Insert Tutorial data type formats Operator Logical AND Comparision t Different Tutorial how operators work page 114 of 131 Copyright TRX 4 12 5 4 12 5 1
63. Konsola 2 functions Detect invisible data fields if downloaded recordings contain information that cannot be displayed in the current table layout the program prompts for the ability to automatically expand the recording list for new columns 4 12 10 2 The numbering plan and address book Konsola 2 application includes built in list containing the national numbering plan It can be edited exported to and imported from external file By default the domestic numbering plan for Poland is active Based on this information and the numbers attached to the recordings Kon sola 2 presents additional information about the GSM operator or geographical lo cation of the callers in the Who description and Whom to description columns of the recording list By default both the columns are inactive Customizing a list view recordings described in section 4 12 3 The customization of module window appearance The numbering plan contains the set of number patterns for phone numbers for different regions of Poland and for Polish mobile operators The contact book contains the phone numbers of different contacts It is possible to manage the numbering plan and private or public common to all Konsola 2 users address book The lists can be edited exported to and import ed from external file By default the national numbering plan for Poland is active Configuration of the operator rules E Rules list 2
64. Ley TRX Krzysztof Kry ski Digital call recorders KSRC series Konsola 2 USER S MANUAL Ver 1 17 March 2014 Copyright TRX Applies to Konsola 2 ver 2 7 5x TRX ul Garibaldiego 4 04 078 Warszawa Phone 48 22 871 33 33 Fax 48 22 871 57 30 www trx com pl Konsola 2 User s manual Information about changes All specifications and figures contained herein are subject to change without notice The latest ver sion of this document may be found on our webpage www trx com pl Windows is the property of Microsoft Corporation page 2 of 131 O Copyright TRX Table Of Contents TABLE OF CONTENTS 1 THE BASICO E E 6 1 1 DELIN ONS aaa a Do E E 6 1 1 1 THE PHYSICALICHANNE e a a a aa ecd DL dde 6 1 1 2 THE VIRTUAL CHANNE onie n A a e a 7 1 1 3 THEMONITORIN ernea E Alt D LM M AS 7 1 1 4 THEPLAYBACK CAUDITION ticsscissavctsenseaeascluaastedonticaneossseaueiae nee boo nre qvER REP eoa bp o ospaialcds 7 1 1 5 USER ACCOUNT OF THE KONSOLA 2 PROGRAM cscccsscccscccsscccssccnscccescccsscccseccuscceusceeseces 7 1 1 6 USER ACCOUNT OF THE TRX RECORDER sinoni R E 8 1 1 7 LOGGING INTO KONSOLA 2 PROGRAM 25 2 eis aes undici dee E Bee O 8 1 1 8 LOGGINGAINTO TRX RECORDER 25 0 2 raa e i a NN 8 1 1 9 DESCRIPTION OF SECURITY LEV BUS soso cha ceseocsici anc Si tea eor ee eteso Sa cime en eeue timete ce cbe eps Ta trees 9 1 1 10 USBR S EOG BILBS edet itta a tete LE LM E I n SELLE LM Eram cid uL 9 1 1 11 CONTEXT MENU PO
65. O0 199 E e s C Windows Logon TRX Logon by login and password Login admin 4 Remember the password Add Edit recorder EX User description TRX_doc Parameters y COT aea 7 d IP address 1722 16 0 199 i Windows Logon TRX Custom recorder port Logon by login and password Login admin Custom auxiliary server ports V Remember the password User description TRX dod V Use SSL Show advanced settings Certificate information ox cance C x J cme jJ IP Address IP address added edited recorder Windows Logon TRX login details are taken from account settings through which a user logs on to Windows Logon by login and password login details are taken from the fields Login and Password of the current window Login Password data authorizing the user of the recorder which privileges the device will be available in the Konsola 2 application User description text label that appears next to the IP address in the List of available recorders window The names make it easy to find the device es pecially for handling larger numbers of recorders Recorders are being sort ed by name This field is optional Custom recorder port a port number to communicate with the recorder the value must be given 1f for some reason you decide to use other than standard TCP Use SSL allows you to enable or disable data encryptio
66. P UP MENU Jac ist eoe e umo eR etm cee e UNE AN a 9 Ze INSTALLATION Fc airea EEEE NOSEN NEE ELECE EEEE EOE Oei 10 2 1 THE INSTALLATION SOURCE scsssssssssssososssoosssoscosssosoossoossssesosssosoossoosssssessssoseossoosssossssss 10 2 1 1 RUNNING THE SETUP FILE 2 tus idbetus secet eite eire a a a 10 212 LANGUAGE PREEERENGCE 5 btts aive i baal Salil bois el Sette D LM ALI Se LLL DE 11 2 1 3 CHOICE OF THE INSTALLATION DIRECTORY cccescssccescossccsccscccsccsscesccsscesccsscesccsseescees 11 2 1 4 CHOOSING THE INSTALLATION TYPE 0sccccsscccssccscccsscccsscccssccssscescccsscccssceesseessceesscees 11 2 1 5 INSTALLATION PROCESS 5c donioscecoteoeeet edocet deseos suciedad detecte us Goad ded ttd dun 12 2 2 CHANGE OF PROGRAM COMPONENTS eee ee eee ees eees sees stesse senes esse sese stes s eese sees esses sese ees 13 2 3 UNINSTALLING OF THE APPLICATION 5 256665 seeo o deas ora e ora a eaa epe ae ode eere eon ee ea s coa e epa o eben cHda 13 2 3 1 WINDOWSA P ieee aati cec AED Ld ll EAE or ed Aces Li LEA ede 14 2 3 2 WINDOWS NVI T Y MERERETUR ROREM 14 2 3 3 WINDOWS Oaa a a a A M x aa a a aa aaa 14 3 3 1 ADDING THE RECORDER eressero ina anenee nanoa ENa eN aE TEESE 15 3 2 PHYSICAL CHANNELS CONFIGURATION sessssssesssessecssccssossessssosesososscsosossssssosossssesssssse 17 3 3 VIRTUAL CHANNELS CONFIGURATION ccccccsscccscccccccccscccccccccccccccccccccccccccscccccsccccccccccess 18 3 4 MONITORING CHANNEL STATUS essesssess
67. Physical 30 ISDN_11 kanal 65 Physical 5 kanal 67 Physical Physical 6 68 cisco voip svpc_00 Virtual Virtual 252 253 s_csta Virt 255 Virtual Virtual 254 255 Gros nea 8 e Version 2 7 43 1007 Account Administrator programu Konsola 2 The next step of this wizard is achieved by enter the Next button 4 13 1 2 Recordings parameters In this step it is possible to define the time range for recordings that are about to be stored in the archive Defining the time range can be done in a different ways each one providing different time and date resolution By default the time range is defined as from the timestamp on the recorder to the latest call togon B Logout amp Taskbar The recordings archive List of available recorders Time range start Defined by the timestamp on the recorder Defined by the timestamp in Konsola 2 IP address Port Recorder name Time pointer 172 16 0 199 7776 TRX dok 2012 03 07 09 07 14 The oldest recording available on the recorder The beginning of the day m Time range end 9 The latest recording available on the recorder The end of the day 201 1032 j Specify the precise time 18273 E Doster o EE E Define record length range from to E Archive with displays E Archive with notes E Archive with attachments WARNING Since version 2 5 Konsola 2 adds new information to the archive such as additional information about th
68. Physical Virtual Users ACL Configuration VoIP CTI Boards Encryption General configuration and administrative tools Be send Network con P Network device settings bond0 172 16 1 196 H Network device name bond0 Q bond 0 0 0 0 ig Enable network device 7 bond2 0 0 0 0 ee ee _ bond3 0 0 0 0 z MAC address 00 06 4F 8D CB 02 eth0 172 16 0 199 IP address 172 16 1 196 ug Network mask 255 255 255 iN a a Broadcast address 172 16 1 255 v name 3 DNS a Bonding C Static host names eO Static routing Apply Time configuration Y m IP address 172 16 0 199 User admin Version 2 7 43 1007 Account Administrator programu Konsola 2 page 67 of 131 Konsola 2 User s manual KSRC 332 KSRC 5128 and KSRC 2U recorders have built in standard two Ethernet ports In VoIP calls recording configuration the first interface is intended for communication with the computer running the Konsola 2 application and the second is used to connect recorder to the customer s network If the network a structure requires connecting the recorder to two or more switches the only solu tion is equipping TRX device with an additional multiport Network Adapter Card All network interfaces of the recorder which are connected to customer s com puter network must be configured as a single multi port logical interface for ex ample bondo Default gateway The IP address of the gateway
69. RX Chapter 3 Quick setup for call recording on ISDN PRI trunk line 3 4 Monitoring channel status The recorder configured in sections 3 3 3 is ready to work In order to check whether audio signal is collected from the ISDN PRA interface you should run the Monitoring panel Db Co sole F Versi on 27 31 007 List j ailabl O 4 rs o mem Console View Help Lx Logon 9 Logout Task bar The recordings archive List of available recorders TEX Pri task bar pe mE 7 ae p ri Q iSs d ee eo 3 4 up eM an ee ee ai RR RR a s a ai Available objects 1 TRX doc 172 16 0 199 admin 2 0 15 05 20 09 2013PCI Global information a User description TRX_doc Disk size 492 3 GB m Name Trx dokumentacja Free disk space 95 IP address 172 16 0 199 Number of records 149 Main comm port 7776 Time and date of the oldest record 2013 09 24 10 59 23 SSL connection enabled The last upgrade 2013 10 01 10 05 11 Login admin Local time 2013 10 01 10 05 13 Software version 2 0 15 05 20 09 2013PCI Uptime 3 23 51 55 Recorders number 1 Version 2 7 43 1007 Account Administrator programu Konsola 2 NUM A red dot beside the speaker indicates the channel have a call while the in scription Calls being recorded in the Comment column means that the call is being recorded to the hard disk Console View Help lL Program task
70. The Display section In case of recording calls from the system lines some vendors additional data presented on the display of the system phone is also recorded This data is pre sented during the recording playback in the Display section in the synchronous manner the content of display changes in the same way as it s been changing dur ing the call The Information section This section presents the basic information about the recording its index the name of the source channel timestamp for the beginning of the recording abso lute and relative time during the listening numbers Who and Whom to and type of codec by means the recording has been saved The DSP analysis section The options contained herein allow you to decode any additional information stored in the recording by means of the following tone encoding systems FSK DTMF CCIR EEA ZVEII 2 3 PZVEI EURO EIA VDEW CCITT NATEL and TONES 6 The user may redefine the sensitivity of the mechanism in case of low signal level recordings or if the recording contains a lot of noise and other disturbances in it Decoded data may be saved on the recorder for future use The FSK signaling that provide Calling Party Number detection and processing is done automatically when you playback the call Copyright TRX page 117 of 131 Konsola 2 User s manual 4 12 6 4 12 7 Storing recordings into wav files Each recording from the list may be saved in the common wav or
71. To do this click on the Search 1con on the toolbar or select Find available recorders option from the context menu for main window 4 7 2 Recorders module settings The Settings option is available both via toolbar in top of the list window and via the Recorders list option available in the application menu It allows defining the behavior of recorder s list module after the user logs into the application Recorders module settings mm Searching timeout in seconds g Find new recorders after the program starts automatically _ Default double dick action Playback ox cancel User may declare how long shall application wait for response from new record ers if the Search option was selected Search time can be increased in case of low bandwidth networks The default search time 1s suitable for typical network The Find new recorders after the program starts automatically options allow defining if looking for available recorders shall take place each time the recorders list is being open The Default double click action option lets you to decide what function 1f any shall be launched when user double clicks on an icon representing particular recorder on the list Options can be toggled on off by means of double clicking on option s description After the Default double click action option is enabled the list of available actions Playback Monitoring Configuration Archiving Up grade or Logs is available
72. USERID 2 USERSEQ 11 admin o 2013 10 16 16 09 04 0 00h 22m 30s Konsola 2 2 7 43 1007 User configuration changed REMOTEIP 172 16 0 190 USERID 1 USERSEQ 11 admin 2013 10 16 16 08 21 0 00h21m47s Konsola 2 2 7 43 1007 Konsola 2 s modele started REMOTEIP 172 16 0 190 SUBAPPID Recorder co admin 6 2013 10 16 16 08 07 0 00h21m 33s Konsola 2 2 7 43 1007 Konsola 2 s modele started REMOTEIP 172 16 0 190 SUBAPPID Recorder ch admin 2013 10 16 16 07 49 0 00h2imi15s Konsola 2 2 7 43 1007 Konsola 2 s modele started REMOTEIP 172 16 0 190 SUBAPPID Recorder ch user A 2013 10 16 16 07 49 0 00h21m15s Konsola 2 2 7 43 1007 Access denied REMOTEIP 172 16 0 190 SERVICE 11 user 2013 10 16 16 06 45 0 00h20mi1ls_ Konsola2 2 7 43 1007 Konsola 2 s modele started REMOTEIP 172 16 0 190 SUBAPPID Recorder ch user A 2013 10 16 16 06 45 0 00h 20m11s Konsola 2 2 7 43 1007 Access denied REMOTEIP 172 16 0 190 SERVICE 11 user a 2013 10 16 16 05 32 0 00h 18m 58s Konsola 2 2 7 43 1007 Konsola 2 s modele started REMOTEIP 172 16 0 190 SUBAPPID Recorder ch user A 2013 10 16 16 05 31 0 00h 18m 57s Konsola 2 2 7 43 1007 Access denied REMOTEIP 172 16 0 190 SERVICE 11 user 2013 10 16 15 58 34 0 00h12m00s_ Konsola2 2 7 43 1007 Konsola 2 s modele started REMOTEIP 172 16 0 190 SUBAPPID Logs browser admin 6 2013 10 16 15 58 11 0 00h11m37s Konsola2 2 7 43 1007 Konsola 2 s modele started REMOTEIP 172 16 0 190 SUB
73. X doc 172 16 0 199 7776 5 JE Console View Help m x A 9 Logout Task bar The recordings archive List of available recorders TX S 9 9 gu a BMF A io Recorder Physical Virtual Users ACL Configuration VoIP CTI Boards Encryption 4 CTI link configuration parameters Enable service Cisco SipTrunk Basic Base channel number 121 Advanced Numbers of channels 2 Certificates CTI access login ctiuser Authentication and encryption CTI access password LILIT Recording on demand i List of PBXes Call Managers List of CTI servers differs from the list of PBXes 7 172 16 0 185 Z 172 16 0 184 V 172 16 0 185 172 16 0 184 192 168 15 11 192 168 15 11 172 16 0 170 172 16 0 170 172 16 0 183 172 16 0 183 Enumeration of monitored terminals v SEPO01DA23F4B 1D SEPOO IFSEACFFEC SEP 123123123333 SEP 122231231233 SEP445647576767 V SEPO0 1DA23F4D59 V SEP111111111111 Apply IP address 172 16 0 199 User admin Version 2 7 43 1007 Account Administrator programu Konsola 2 NL Enable service Cisco SipTrunk enabling the Cisco CTI integration service Base channel number starting number the pool of channels allocated to record ing calls on Cisco platform Number of channels total number of channels in the Cisco pool CTI access login CTI access password authorization data for the recorder as CTI user account on the Cisco UCM List of PBXes Call Managers IP addresses of Cis
74. a 210 Descriptions gt Level 2 M 247 2013 10 17 11 32 52 11 32 52 s csta 210 General gt State 2 3 M 248 2013 10 17 12 06 46 12 06 46 s csta 200 Node z 2 B 249 2013 10 17 12 12 29 12 12 29 s_csta 210 Only VoIP 2 A 250 2013 10 17 12 15 09 12 15 09 s csta 200 2 Other gt Number of recordings 228 Average recordings length 1 13 Total length of recort Siemens Trading HTE d Version User fields gt bgramu Konsola 2 NUM Re click on the table header causes the change sorting order from decreasing to ascending or vice versa You can sort the list of calls by title of any column pre sented in the table Notice If you want to sort the list by a column that is not currently displayed you should first add the desired column using Customize appearance options available in the context menu of the window O Copyright TRX page 105 of 131 Konsola 2 User s manual 4 12 4 Filtering the recordings list The recording list may be passed through some additional criteria defined by the user Konsola 2 Version 2 7 43 1007 Playback of recordings TRX_doc 172 16 0 199 7776 e m 4 Console View Help a x A O Logout Task bar The recordings archive List of available recorders TX 3 9 qe a Channels All Filtering Settings Index Date amp time from Filtering on Calling Called Length Direction COLP Comment AM 219 2013 10 11 08 43 50 Quick filtering 220 210 041
75. a single field from a group or all at once There 1s also the possibility of switching to hide O Copyright TRX Chapter 4 Description of Konsola 2 functions empty columns in the table To do this switch the Detect empty data fields option in context menu Column of the table can be placed in any order To do this hover over a col umn header press the left mouse button and drag the column to the desired loca tion in the table You can also sort recordings in order by any column of the table In order to sort the records click on the column name corresponding to the desired sort criterion The column by which the records are currently sorted 1s distinguished by arrow symbol on a blue background The direction of the arrow will indicate the sort or der ascending or descending n Konsola 2 Version 27431007 Playback of recordings TRX_doc 172 16 0 199 7776 mI Ug erem 4 Console View Help amp x A Log 9 Logout Task bar The recordings archive List of available recorders TX N 9 Y E v d Y Channels All Filtering Settings Index Date amp time from Time to Channel name Calling Called Length Direction COLP Comment CE M 219 2013 10 11 08 43 50 08 43 50 s csta 220 210 041 2 A 220 2013 10 11 08 51 11 08 51 11 s csta 210 220 05 o 2 M 22 2013 10 11 09 43 50 DOLA2 8 e erka DA 210 04I 2 M 222 2013 10 14 09 01 39 Start playback Enter 0601587191 08 O 2 M 223 2013 10 14 09
76. account Konsola 2 Administrator which has the inherent access right to all modules of the program Notice Saving all changes entered in the configuration will be included only after approval by clicking the Save icon ma O Copyright TRX page 33 of 131 Konsola 2 User s manual 4 3 2 5 Login mode selection Login mode selection option allows you to change the default logon mode from Login and Password to Hardware key pendrive It 1s also possible to leave a user choosing the mode he will authorize Konsola 2 sz Set the login mode M Login and password y d Hardware key pendrive 7 Let me choose ok Cancel Notice Saving all changes entered in the configuration will be included only after approval by clicking the Save icon 3 The program has implemented a mechanism for the default account which causes one of application s users is being automatically logged into the applica tion after it is run no need to explicitly enter the login and password 4 3 2 6 Hardware key wizard Hardware key pendrive wizard option enables creating the file containing authorizing data This file 1s stored on the memory stick which can then be used as a hardware key At one pendrive you can create multiple accesses to different users In the first step of the wizard select the USB flash drive to be used as hard ware key Hardware key wizard Device choice Device name V
77. active Konsola 2 modules are present monitoring playback availa ble recorders list etc These shortcuts also present some additional information related to objects they point to for example name and IP address of recorder up on which example playback module is executed This is useful in case of manag ing a few recorders at once Konsola 2 Version 2 7 43 1007 List of available recorders Co Jm Console Program settings View Windows Help x n 9 Logout E Taskbar 8 The recordings archive List of available recorders TX Pri task bar EM 3 fey E am ee 3 e2 amp Add Edit Copy Delete Find Monitoring Playback Archiving Configuration Upgrade Logs Settings Recorder channels monitoring TRX doc o j TRX_doc_user e TR doc 172 16 0 199 7776 172 16 0 199 FS 172 16 0 199 2 0 15 05 20 09 2013PCI admin gt user Y 2 0 15 05 20 09 2013PCI 2 2 0 15 05 20 09 2013PCI a Playback of recordings E g TRX_doc 172 16 0 199 7776 2 0 15 05 20 09 2013PCI US d TRX doc 172 16 0 199 7776 S 17216 11 203 fs 192 168 200 9 2 0 15 05 20 09 2013PCI UND an Q admin pete Recorder configuration bd K TRX_doc 172 16 0 199 7776 2 0 15 05 20 09 2013PCI Recorder upgrade S TRX doc 172 16 0 199 7776 2 0 15 05 20 09 2013PCI Logs browser Global information y TRX doc 172 16 0 199 7776 2 0 15 05 20 09 2013PCI User
78. ailable in the center part of window correspond to parameters of recordings stored on the recorder When you select a variable or an appropriate condition and click on the nsert but ton the values are copied to the Expression field Logical expression wizard Even more easier to build filters by using the logical expressions wizard The wizard is started by clicking on the El icon on the right side of the field Expres ston Logical expression wizard x Welcome in logical expression wizard This wizard will help you build a logical expression that will be used for filtering It is possible at any time to stop the wizard with button Cancel When you click on the Next button 1n the welcome window of the wizard you go to the next stage page 108 of 131 O Copyright TRX Chapter 4 Description of Konsola 2 functions Logical expression wizard Building logical expression Add simple condition which will be appended to logical expression pe 1 Variable Direction z empty is not empty setas Equal I HM From the list of predefined variables that describing the recordings features choose a parameter that you want be used in the condition for created filter rule The list of available variables the format and the corresponding recording call parameters are presented in the table below text Calling party numer description Status of the recording is described by combination of the l
79. all recorder in order to ensure registration of the IP packet consists of two parts general parameters settings for all recorded VoIP systems initial setup VoIP section detailed settings for the selected IP protocol Aastra Matra Alcatel Avaya Cisco Ericsson Panasonic Siemens SIP and H 323 section Initial setup VoIP section General Configuration The function allows you to switch VoIP recording mechanism and to deter mine using the slider how many from the total number of physical channels will be allocated for recording VoIP calls Number of VoIP calls simultaneously recorded by TRX solution is lim ited by the number of physical VoIP channels This cannot be greater than the number of licenses for VoIP calls recording Copyright TRX page 79 of 131 Konsola 2 User s manual Konsola 2 Version 2 7 43 1007 Recorder configuration TRX doc 172 16 0 199 7776 Co Ce Jes Console View Help E x 2 9 Logout Task bar The recordings archive List of available recorders IEX 9 9 9 mug w A BOO Recorder Physical Virtual Users ACL Configuration VoIP CTI Boards Encryption dr Recording parameters for VoIP phones The general configuration 7 Enable vai recording Traffic filtering Turn on backup recording The channels distribution Split total numbers of physical channels between system board s channels and VoIP channels License g Backup recording Number of channels designed for
80. alled The installation source The installation file is supplied as an executable file exe The installer apart from the program Konsola 2 contains essential accessories for the proper operation of applications including Microsoft Visual C Current stable version of Konsola 2 is available on website www trx com pl Download Center Running the setup file To run the program installer you should double click executable file named TRX_Konsola2_2 x x exe The installer is checking whether the operating system environment meets the necessary requirements of the program If you detect any deficiencies inform the user to complete them The next steps of the installer are available when you press OK or Next It is possible at any time to stop the installation with button Cancel Notice Before running the installer it is recommended to uninstall any previous version of Konsola 2 application page 10 of 131 Copyright TRX 2 1 2 251 3 2 1 4 Chapter 2 Installation Language preference Right after setup has been launched language selection window will appear The default language 1s Polish and optional English Czech and Slovak EA Instalator TRX Konsola 2 Prosz wybra j zyk 3 repub English United States Polski Polska Slovencina Slovensk republika User s choice will affect both setup dialog windows and Konsola interface language Please note that Konsola interface language ca
81. application To remove the Konsola 2 you can use the installer section 2 2 or standard Windows tools Depending on the system they differ slightly from each other O Copyright TRX page 13 of 131 Konsola 2 User s manual 2 3 1 Windows XP The installed software can be removed by choose a shortcut Uninstall Star Menu Programs TRX Konsola 2 choose a shortcut TRX Konsola 2 in Add Remove Programs menu Start Settings Control panel Add Remove Programs run the Konsola 2 installer program and select Remove 2 3 2 Windows Vista 7 The installed software can be removed by choose a shortcut Uninstall Start Menu All programs TRX Konsola 2 choose a shortcut TRX Konsola 2 in Programs or Programs and functions menu Start Control panel Programs or Programs and functions run the Konsola 2 installer program and select Remove 2 3 3 Windows 8 The installed software can be removed by choose a shortcut TRX Konsola 2 in Programs and features menu Start Control panel Programs run the Konsola 2 installer program and select Remove Notice Konsola 2 installer creates many register entries so it is not recommend ed to remove this program manually by simple deletion of program files Notice All items such as shortcuts or configure files added manually by the user after the installation must also be removed manually too page 14 of 131 O Co
82. archives contain ing recordings from defined set of channels Administrators have the rights to all functions of the recorder e g recorder channel configuration network settings upgrade software on the recorder cards and the power to create accounts for new users The default login and password for the administrator account on the recorder is admin and admin Notice Do not confuse the user s login and account two with the console user ac count login and recorder TRX 1 1 7 Logging into Konsola 2 program Logging into Konsola 2 takes place once at the time of application launcher Depending on their access rights users can use different sets of functionality For example for Konsola 2 user account named user k1 were assigned rights on ly to search for and audition recorded calls Playback panel The user after log ging in to the program will not be able to use the other Konsola 2 functions pan els Monitoring Archiving Configuration Logs etc will be inactive The program modules to which particular users are granted access are de fined by Konsola 2 Admin Notice An access to the Playback panel to an exemplary user kl does not mean that the user has the ability to search and audition recordings from TRX recorder To the Konsola 2 user account must be assigned the recorder initiated with the login name and the password of the user of the recorder for ex ample user r1 Playback the calls recorder on specific cha
83. ards and allows to define the code of the key used for call interception With this parameter it 1s possible to obtain the valid call direction incoming for calls intercepted with this button In addition the calls intercepted by defined key are presented in the call list with attached comment ntercept LEDMASK n For AVAYA system phones it is required to tell the card what is the configu ration of the function keys on the phone The most important thing here is to in form the card where the call appearance function 1s programmed Sometimes it may be necessary to look for the bridge appearance function too Every single bit of this parameter from LSB to MSB stands for function keys a b c and so on It is necessary to set these bits if the mentioned above functions are programmed on the respective buttons on the phone By default bits O and 1 are set which relates to call appearance function programmed under the following function keys on the phone a and b MINIMUM NUMBER LENGTH n With the slider available here it is possible to state the minimum length of the phone number to be considered valid This is useful in situations where the name presentation for callers appears on the display and it contains digits With this option the decision if the number on the display is valid or not is taken based on the length criterion set with this parameter PWM n With this parameter is possible to improve the matching between the phone li
84. are optimized for use with analog telephone line For other sources reduction the Signal level for recording activation parame ter can be advantageous Virtual channels Virtual panel allows you to manage virtual channels on TRX recorder Virtual channels have been created to gain a better access control to the recorded calls It allows the user to control access to the recordings on different levels channels incoming outgoing calls phone numbers and so on Virtual channels are based on existing physical channels and the defined rules Notice For the group of physical channels if Digital type was declared must be created at least one virtual channel Fulfillment of these conditions is es sential to the recorder can record any calls at the interfaces with channels set as Digital type Konsola 2 Version 27 43 1007 Recorder configuration TRX doc 172 16 0 199 7776 3 m amp Console Program settings View Windows Help x m O Logout Task bar The recordings archive List of available recorders IEX gage 3 acu A B O Recorder Physical Virtual Users ACL Configuration VolP CTI Boards Encryption Virtual channels p 245 c cti rules 1 4 9 254 voip rules 2 4 Accept Outgoing Numbers 21g kanal 33 kanal 34 4 E Deny Incoming Numbers 223010466 gt 210 33 kanal 33 34 kanal 34 4 255 ISDN BRA rules 1 Accept All Num
85. ault ser accosnt Te canit o iode die eich nouo E ieee acta as 36 CENTRAL MANAGEMENT OF KONSOLA 2 eee esee eene enean setas sese etas sese etas sese ess sone 37 MOGUC ON ooo eine na atas otio danced as vasi amo tide tas deside ae elpsi Rao Mid ise aua desa 37 SZAK Service Server C ODfTOUt 3lOD suu eoe tior teet vE dito ur PNE E ets aera Edd 37 SZK SELVICE e ent CONT SUT AMON sias deos ea opus eee loce diuque a Spa du cae lox cau dtd ud 37 CHANGING THE LANGUAGE VERSION sssssssssesssscecsscsscsesossscessosccoososccsooososecsssoseccosssceososss 38 KONSOLA 2 TASKBAR 5 6 eteeecesoeee eesece t evene Qe veu ceu toas a mueve ee Eee sue QU eee ao Peer Dev ee eere soa e uoa 39 THE LIST OF AVAILABLE RECORDERS sissssscsscisccoseiscctsscssesecssstnscsstsicccndebaccdsesouwacscesnscasevs 39 MANAGE THE LIST OF RECORDERS iu pecie detener ende tapes vn ating dessa pe dap c eaa a a 4 RECORDERS MODULE SETTINGS 6 ae cet t p tacent du telo cag aaa bd aae bee 42 RECORDER CONFIGURATION 5 5 eb e ea oe ep sea go sa er sVr ask ruo agi eu ea toe a est e ore raaraa kae v ESti 43 BECORDER RIT 43 PHYSICADUXCEANNBLDS donscucce estende ideo necesse eos idend b erosut eadeni esit needed 44 Listo Canne Scotts Aiet cof hu de iod tont m it Uu Sus dul vM aetume P fe utu MeL Ratender uae eet ies 44 CRIS Up te ohdbirie sos inso eroe is ITIN or uela pp RT Iu iced Reid I MU 45 MIBTEALOBHANNBES tecto issu ait pae EIE EMeM EM E 48 Nitta channel mechani s first cr edt o
86. bar No Channel name Duration Direction Who Whomto Comment gt NICE kanal 1 20 0 221 223 kanal 2 kanal 3 channels monitoring TRX_doc 172 16 0 199 7776 2 2 0 15 05 20 09 2013PCI kanal 5 kanal 6 kanal 7 kanal 8 kanal 9 kanal 10 kanal 11 kanal 12 kanal 13 kanal 14 kanal 15 255 ISDN PRA Calls being recorded 1 Display for the recording if available In order to start the monitoring of the parti E the channel and either dick the Enable button or double click upon the channel name The change of the channel to be monitored shall be done in the same manner V Automatic gain control All recorder s channels Only physical channels Only virtual channels Only recording channels Press F1 to get help Version 2 7 43 1007 Account Administrator programu Konsola 2 NUM In our example the user is informed that on the first ISDN physical channel is an outgoing call from 221 to 223 The same connection also occurs on virtual channel ISDN PRA with the difference that the call from virtual channel is being recorded by the recorder and call from the physical channel is not recorded This explains why for ISDN channels at least one virtual channel must be formed By means double clicking on the channel s name you can hear the call O Copyright TRX page 21 of 131 Konsola 2 User s manual 3 5 Playback Playback feature allows you to view and listen to phone
87. batmelte bs eoe anen seca teer teda a 120 4 12 9 2 NODE Locum uM D wat M IM LM MEM I M E MEE UU 121 4 12 9 3 aSa ae Mareen me eee a eae d NEN Opa DUM ID dE ALLIUM ident 122 4 12 10 THE CONFIGURATION OF THE PLAYBACK MODUDLE ceeeeenn eere enne enne nnne 122 TI2ZIO The General patrare IebS duode ier obese sur teo ta ER uti tuin Ra M Ea ge aUe e qa S ussctienweneoedsaareds 122 4 12 10 2 Th enumberms plan and address BOOK 4e eee ennn e To eene eeu blaue eos 123 4 13 THE ARCHIVING MODULDBieiis ssceeeevove eusvencea ee vesev e usn eeeeuv ca etuei Venet oe vase vea vu eode aiuda 124 4 13 1 LHEAXBRCHIVE BUILDER 2 o te a edo sectetut uud data cud 124 4 13 1 1 C hanfie MSC ICC HOL eaa aan caaseneeebianeeneed 124 4 13 1 2 Recordings Parameters ecol er e P Ret re Ure aee ke addet tae AEN dci eae ded mede 125 4 13 1 3 The 3ud10 COdeC SECC HOM iege pu EE RI Dao UR DN Rad MAR EP D E EE 126 4 13 1 4 ArNe Prae UCU ae Pisce cates re esc dah tse ee aU a oes UEM Ee I eU AN 127 4 13 1 5 The archive buildin PrOCess see bee ee ans 128 4 14 THE PEAY BA CK OF ARCHIVES vss ssscsessunsscavaceecsnvenneseouaseseavsscatscesesoocanuseauverseseesansecateersos 129 4 14 1 ju ani D T araa a a aA 130 4 14 2 THELISTOFARCHIVED RECORDINGS 555523 nA EA 131 Copyright TRX page 5 of 131 Konsola 2 User s manual 1 1 1 1 1 The basic The Konsola 2 application is a basic tool for the remote operation and config uration of TRX call recorders Access to this a
88. bers 2322 gt Comment komentarz 29 ISDN 10 30 ISDN 11 31 ISDN 20 32 ISDN 21 ss Ww w 3 4 9 IP address 172 16 0 199 User admin Press F1 to get help Version 2 7 43 1007 Account Administrator programu Konsola 2 NUM page 48 of 131 O Copyright TRX 4 8 3 1 4 8 3 2 Chapter 4 Description of Konsola 2 functions Virtual channel mechanism Virtual channel is described by a set of rules that control the recording calls on a particular channel Each recording rule for the specific virtual channel con sists of a few parameters The first parameter distinguishes if the rule 1s permis sion or a prohibition A call will be recorded if there exists at least one permission rule and at the same time there is no prohibition rule for that call Other recording parameters defining the rules are number or pattern for numbers Who the party initiating the call number or pattern for numbers Whom to party receiving a call direction of the connection All Incoming Outgoing comment description field may contain information describing the rule The mechanism of the virtual channel configuration allows you to start recording in four basic situations any local phone initiates outgoing call with precise city phone number key parameters Direction Whom to precise local phone initiates outgoing call with any city phone number key parameters Direction W
89. calls that are stored on recorder s hard disk Console View Help F Logon B Logout c Task bar The recordings archive List of available recorders POOU w Q 3 Qo Jg Add Edit Copy Delete Find Monitoring Playback Archiving Configuration Upgrade Logs Settings TRX doc 172 16 0 199 admin 2 0 15 05 20 09 2013PCI Global information a User description TRX_doc Disk size 80 7 GB Name TRX_dok Free disk space 69 i IP address 172 16 0 199 Number of records 2396 Main comm port 7776 Time and date of the oldest record 2012 03 01 13 02 46 SSL connection enabled The last upgrade 2013 06 11 16 19 10 Login admin Local time 2013 06 11 16 19 18 Software version 2 0 15 00 17 05 2013PCI Uptime 5 02 05 35 Recorders number 1 Press F1 to get help Version 2 7 43 1007 Account Administrator programu Konsola 2 To retrieve the list of recordings you should first select the channels which search calls were recorded By default all channels are disabled symbol after make the channel active the symbol is changed to In this example SDN PRA virtual channel should be switched on by double mouse clicking gt onsola 2 Version 2 7 43 1007 Playback of recordings TRX doc 172 16 0 199 7776 3 Console View Help Bogen g Logout Task bar The recordings archive List of available recorders A p
90. channel Physical channel settings O General settings Comment settings Time recording dl vox Channel name ISDN 10 Type Digtal zj Level 9 Phone number presentation From digital signalling Phone number linkage mode Replace m Length Evalue Cancel j Channel name user friendly name shall be placed here allowing for easy identi fication of channel location in the recorder Length of the name is limited to 15 characters Type this parameter is related to the way how recording is created what events cause the recording process to begin and end There are several options available here Digital the beginning and the end of the recording process is determined by means of the digital signaling in lines Usage recording from ISDN PRA BRA interfaces and VoIP systems Keying both start and stop of the recording process 1s controlled by the signal generated by interface card the so called keying signal Interface cards generate this signal according to either digital signaling in case of the system cards or presence of external keying devices in case of the analog cards Usage system interface cards analog interface cards with external keying SOUrCeS Copyright TRX page 45 of 131 Konsola 2 User s manual Network the standalone network application called Pilot is used to control via IP network the recording process on the selected channel
91. co CallManagers are being recorded List of CTI servers differs from the list of PBXes if you select this option you can specify IP addresses dedicated CTI server Enumeration of monitored terminals list of VoIP terminals in the Cisco format G SEP address MAC Boards The Cards section allows you to configure parameters of the interface cards installed in the recorder The modification of the default parameters of cards al lows to fine tune it according to the user requirements It is also possible here to upgrade the card s firmware This process as much as any other programming process involves the risk of failure which user shall be aware of and which in the worst scenario will make the card inoperative Inop erative cards can be fixed reprogrammed by TRX service only Upgrade failure does not involve the risk of hardware failure page 86 of 131 O Copyright TRX Chapter 4 Description of Konsola 2 functions 4 8 9 1 Hardware and software requirements In order to be able both access card s parameters and upgrade its firmware some requirements must be met These requirements include proper recorder s software version ver 2 0 6 19 and later for KSRC 5128 re corders and ver 1 9 6 07 and later for KSRC 3xx recorders for KSRC 5128 recorders also the PCI card version is important it shall be ver 10 5 and later TRX card software version digital system phone interface board Up0 A Alcatel v5 50 and la
92. corders No Channel name Duration Direction Who Whom to Comment J kanal 3 81i kanal 323 O 208 206 82 kna2 323 1 208 206 3 kanal3 110 O 200 0228600523 8 200 122 O 0228600523 20 206 3 23 1 208 82 BRALKA 110 O 200 228600523 253 SiemensCAP Calls being recorded 3 1 kanali 323 0 208 206 8 2 kanal2 323 I 208 206 3 kanal3 110 O 200 0228600523 255 ISDN Calls being recorded 1 82 BRA1 21 110 O 200 228600523 Display for the recording if available 2 um E Disable In order to start the monitoring of the particular channel select the channel and either click the Enable button or double click upon the channel name The change of the channel to be monitored shall be done in the same manner V Automatic gain control All recorder s channels Only physical channels Only virtual channels 9 Only recording channels Press F1 to get help Version 2 7 43 1007 Account Administrator programu Konsola 2 NUM 4 12 The playback module The main designation of the Konsola 2 program is browsing and playback of calls stored on the recorder Separate player window provide additional functionality during the playback for example it 1s possible to listen to whole or a selected part of the recording in slow or fast motion Module functionalities also involve saving recordings in ei ther the common wav file format in order to play it back on virtually any other computer or in TRX proprietary f
93. d REI ur ee oa E A o 2013 10 16 16 09 04 0 00h22m30s Konsola 2 2 743 007 User configuration changed REI Uptime 0 00h 21m 33s 2013 10 16 16 08 21 0 00h21m47s Konsola2 27431007 Konsola 2 s modele started REM Saar E E 2013 10 16 16 08 07 0 00h 21m 33s Konsola 2 2 7 43 1007 Konsola 2 s modele started REIV Debug open application submodule G 2013 10 16 16 07 49 0 00h21m15s Konsola2 2 43 1007 Konsola 2 s modele started REM Module Recorder channels monitoring AX 2013 10 16 16 07 49 0 00h21m15s Konsola2 2 7 43 1007 Access denied REMOTEIP 172 1 a 2013 10 16 16 06 45 0 00h20mi1l1s Konsola2 2 7 43 1007 Konsola 2 s modele started REIV AX 2013 10 16 16 06 45 0 00h20m11s Konsola2 2 7 43 1007 Access denied REMOTEIP 172 1 2013 10 16 16 05 32 0 00h18m 58s Konsola2 2 7 43 1007 Konsola 2 s modele started REIV AX 2013 10 16 16 05 31 0 00h18m57s Konsola2 2 743007 Access denied REMOTEIP 172 1 2013 10 16 15 58 34 0 00h12m00s Konsola2 2 7 43 1007 Konsola 2 s modele started REM 2013 10 16 15 58 11 0 00h11m37s Konsola 2 2 7 43 1007 Konsola 2 s modele started REM 2013 10 16 15 57 15 0 00h10m41s Ilc 2 0 15 09 08 10 2013PCI Alarm review o 2013 10 16 15 47 08 0 00h 00m 34s s csta Internal service is ready o 2013 10 16 15 47 07 0 00h 00m 33s s csta Internal service started 2013 10 16 15 47 07 0 00h00m33s writer 2 0 15 09 08 10 2013PCI Recorder ready to work v 4 n r l l MERE aes Ee Version 2 7 43 1007 Account Administrator pr
94. d button is pressed The editing of ele ments of the list is also possible After the link is selected its current parameters are presented in the edit fields These can be changed and then saved with the Copyright TRX page 123 of 131 Konsola 2 User s manual Apply button The deletion of links is possible from the context menu for link that is about to be deleted It is important to put the start and end markers when the pattern is be ing defined 4 13 The Archiving module The Archiving module is responsible for creating archive files on the local hard drive out of the set of recordings on the remotely operated recorder This shall be considered as a backup feature Recorder will automatically create space for new recordings by erasing the oldest ones when the disk is close to full capacity therefore recordings that need to be kept longer should be archived Archived may affect all saved on recorder calls or only those that meet the conditions specified by the user By using the wizard you can select the appropri ate channels time interval and audio codec used to create the archives The archiving process does not erase any data from recorder It is not possible erase recorded calls from hard disk in a different way that over writing them through the same recorder 4 13 1 The archive builder The archive builder is launched after user enters the Archiving module of Konsola 2 application Each step of operati
95. d outgoing calls from a set of physical channels of Digital type only one permission rule related to all Digital type phys ical channels 1s required f Recording rule E Who Whom to Cancel Direction All Classification method Accept 4 Comment All In the dialog box to configure this rule fields Who and Whom are empty and the Direction and Classification method parameters have default values All and Ac cept Konsola 2 Version 2 7 43 1007 Recorder configuration TRX doc 172 16 0 199 7776 Cole m Console Program settings View Windows Help a x nm 9 Logout Task bar A The recordings archive List of available recorders IX S Q9 Lee 2 J amp E A BOO Recorder Physical Virtual Users ACL Configuration VoIP CTI Boards Encryption e Virtual channels 245 c cti rules 1 e 254 voip rules 2 4 255 ISDN BRA rules 1 Accept All Comment Al1 TSDN 10 TSDN 11 29 ISDN 20 ISDN 21 SSss D 1 2 IP address 172 16 0 199 User admin Version 2 7 43 1007 Account Administrator programu Konsola 2 NUM page 54 of 131 O Copyright TRX Chapter 4 Description of Konsola 2 functions Recording all calls except for one local number This configuration is useful in cases where there is a single phone number of which calls must not be recorded e g Boss office All other calls shall be rec orded The config
96. ded in two fields the public upper and private bottom filters In typical applications this distinguish ing is not important However when the Konsola 2 application uses an external configuration server the public filter rules are created on the server and cover all workstations while the private filter rules created and cover individual work stations To create a new rule using advanced filtering mechanism you should use Add a new filter option that is available in the context menu filter configuration win dow Other options available in the context menu allow to import rules that were previously stored in an xml file Load from file save all created filters to file in xml format Save to file Konsola 2 Version 2 7 43 1007 Playback of recordings TRX doc 172 16 0 199 7776 Col m 4 Console View Help o x n 9 Logout Task bar The recordings archive List of available recorders IX 9 R E Channels All Filtering Settings Configuration of filters of recording list List of public filters Name Condition Description Add a new filter Edit a filter Remove filter Move to private sections Load from file Save to file List of private filters Name Condition Description e j cancel Number of recordings 228 Average recordings length 1 13 Total length of recordings 4h 38m 50s Version 27 431007 Account Administrator programu Konsola 2 NUM In new wi
97. description TRX doc Disk size 492 3 GB m Name Trx dokumentacja Free disk space 95 96 IP address 172 16 0 199 Number of records 161 Main comm port 7776 Time and date of the oldest record 2013 09 24 10 59 23 SSL connection enabled The last upgrade 2013 10 02 13 22 29 Login admin Local time 2013 10 02 13 22 32 Software version 2 0 15 05 20 09 2013PCI Uptime 5 03 09 14 Recorders number 4 Version 2 7 43 1007 Account Administrator programu Konsola 2 NUM The Task bar speeds up the movement between active program modules In order to reopen active module window only the double click of left mouse button is required upon the name of module in the taskbar Taskbar s visibility can be changed toggled on off with the button which is available in application main window The list of available recorders After Konsola 2 user logs into the application he is presented with a list of available recorders This list is a start point for all actions that can be taken upon the selected recorder adding removing and editing List of available recorders 1s the starting point for all the operations you can per form on the selected recorder using the program If the option Periodic test of the recorder availability 1s selected Konsola 2 checks periodically if it is possible to communicate with recorders that are pre sent on the list The communication status is reflected in an appearance of icons that represent recorders
98. detected in the recording 61579 10 12 2012 1 09 38 PM 3 11 ISDN 200 426345345 1 amp e Phone numbers have been detected in the recording 461587 10 12 2012 1 23 17 PM 4 02 200 220 E I Phone numbers have not been detected in the recording 4 61591 10 12 2012 1 30 49 PM 1 11 200 0225006797 So Phone numbers have not been detected in the recording it 71541 1 23 2013 4 25 13 PM 27 08 ISDN 201 19393 1 226149 D o Phone numbers have been detected in the recording 71543 1 23 2013 4 40 07 PM 18 SiemensCAP 200 220 gt o Phone numbers have not been detected in the recording Analyser mode of work Detection sensitivity m p Low i High Hide negatively Total progress Start vade recordings Duration 0 00 01 V Save to recorder Version 2 7 43 1007 Account Administrator programu Konsola 2 NUM The selection of the Save to recorder option before the beginning of the anal ysis will cause the permanent addition of the decoded data into the recorder s da tabase In the other case the decoded data may be browsed only If the recording contains information about the caller number CID encoded in FSK and the Who number does not exists yet the CID is automatically append ed as Who number In the other case the decoded CID is inserted into the record ing s comment field Detection of FSK encoded signaling Calling Party Number for analogue line is carried out automatically For all other coding schemes the decoded information is put into
99. dicates active channels and amp channels inactive Single click selects the channel and the double will change its status In order to mark the group of channels one should additionally use keys the CTRL and SHIFT The context menu of the window enables also fast checking unchecking channels from a specific group e g all virtual channels gt Konsola 2 Version 27 43 1007 Playback of recordings TRX doc 172 16 0 199 7776 Col E eee 4 Console View Help a x n 9 Logout Task bar The recordings archive List of available recorders TX 9 9 RW Channels All Filtering Settings Recorder No TRX doc 172 16 0 199 Channel name A5 analog 1 Network TRX doc 172 16 0 199 analog 2 TRX doc 172 16 0 199 Select TRX doc 172 16 0 199 t TRX doc 172 16 0 199 Deselect TRX_doc 172 16 0 199 TRX doc 172 16 0 199 Group select t TRX doc 172 16 0 199 Group deselect gt All channels I P a Only physical channels Only virtual channels Large icons Report Channels with criterion digital Tile Channels with criterion key s Channels with criterion vox Grouping Channels with criterion network Sorting gt m Select all on startup Number of recordings 0 Average recordings length 0 Save channels selection ersion 2 43 1007 Account Administrator programu Konsola 2 NUM Notice To enable playback the calls recorded on
100. doc Name Trx_dokumentacja IP address 172 16 0 199 Software version 2 0 15 05 20 09 2013PCI Disk size 492 3 GB Free disk space 95 Number of records 162 Time and date of the oldest record 2013 09 24 10 59 23 The last upgrade 2013 10 02 14 07 27 Local time 2013 10 02 14 07 28 Uptime 5 03 54 11 Recorders number 4 Press F1 to get help Version 2 7 43 1007 Account Administrator programu Konsola 2 or by pick appropriate option from context menu for the List of available re corders window Console Program settings View Windows Help Logon Logout amp Task bar 3 The recordings archive List of available recorders apt i Q 4 J hj e2 Add Edit Copy Delete Find Monitoring Playback Archiving Configuration Upgrade Logs TRX doc at 172 16 0 199 TRX doc user 2 172160100 admin Start monitoring 20 15 05 2009 sy Start ebd Start archiving e Edit recorder j Copy recorder Delete recorder Global information Ly User description Name Trx_doku IP address 172 Enable grouping Recorders sorting Network sorting 2 1921682009 4 Recorder configuration 192 168 200 9 TRX Upgrade software 2 0 15 05 12 09 Read logs Software version 2 0 15 05 20 09 2013PCI Periodic test of the recorder availability Quick test of the recorder availability use PING d 2013 09 24 10 59
101. e recording notes attachments Older versions of the program will correctly load the new archive but this information will not be available Press F1 to get help Version 2 7 43 1007 Account Administrator programu Konsola 2 Copyright TRX page 125 of 131 Konsola 2 User s manual Description of the Time range start parameter settings Defined by the timestamp on the recorder the timestamp of beginning archived files 1s read from the recorder The value means global timestamp for any archives made out of the record ings from this recorder by any user of the recorder Defined by the timestamp in Konsola 2 the timestamp of beginning archived files 1s read from the Konsola 2 program The value means timestamp for archives made out of the recordings from this recorder in the context of current Konsola 2 user The oldest recording available on the recorder setup the beginning archived files to the oldest recording The beginning of the day allows setup the beginning of the archived files to the any specified range After mark the Specify the precise time option the user can setup the range with the second precision Description of the Time range end parameter settings The latest recording available on the recorder setup the ending of archived files to the latest recording The end of the day allows setup the ending of the archived files to the any speci fied range After mark the Specify the precise time
102. e For other types of phone being recorded it is recommended not to enable this option VOX This setting allows to enable onboard VOX mechanism This becomes useful in emergency cases where problems with signalization decoding arise COMMENT This functionality if enabled allows the card to send some additional infor mation to the recorder for recording on the current channel This information will be presented in the Comment column of the Playback window RECGROUP Active RECGROUP function allows recording not connected incoming calls Such calls are recorded if this option 1s enabled and the incoming call was not page 90 of 131 O Copyright TRX Chapter 4 Description of Konsola 2 functions answered for the duration of time set in another parameter called RINGLEN THRESHOLD Recording related to such call is marked with the NC not connected string in the comment in the Playback window RECRING This function allows recording the incoming call from the moment of the ar rival of the first ring signal on the phone HANDSET With this option it is possible to allow the recording process to begin when the handset is picked up on the phone The recording ends when the handset is put down If it is disabled recording process will begin if some other events occur on the phone for example when some lamps are lit on the phone BOOLS2 n The type of this parameter is the same as of BOOLS parameter A brief de scription of availabl
103. e upgraded with same firmware Next step 1s selection of the upgrade file User shall point the directory where the upgrade file is stored by means of the amp icon After the directory has been selected a list of compatible upgrades shall be obtained by means of the Ed icon User shall select upgrade file by means of the double click on its name File selection 1s confirmed by the change of the look of the icon placed on the left side of filename The icon assigned to the upgrade file will change the appearance of to the green dot appears in it There are some dependencies between current board s firmware type and version and type and version of upgrade file These are checked by Konsola 2 in page 94 of 131 O Copyright TRX 4 8 10 Chapter 4 Description of Konsola 2 functions order to prevent loading of incompatible firmware version which always leads to failure of board operation If the upgrade incompatibility is detected Konsola 2 presents the appropriate warning ATTENTION Read carefully e nga which user shall be aware of and which in the worst case scenario will make the card inoperative upgrade process as much as any other programming process involves the risk of Recorder configuration mesm The inoperative card can be fixed reprogrammed by TRX service only The upgrade failure does not involve the risk of hardware failure If You are aware of the risk of failure and if You are ready to bear
104. e comments that can be assigned to the recorded calls Physical channel settings s General settings Comment settings 7 Periodic recording a VOX Comment Default service Y Comment linkage mode Overwrite bd Mark unconnected calls nc Present COLP if available colp Present call waiting time wt e j cae J mv Comment it defines the source for recording s comment It can be send by the interface card or it can be the name of recording s origin channel or it can be information about the rule that activated the recording or this can be the name of user logged into the recorder when VPC mechanism is used The recommended setting Default service Comment linkage mode this option defines how the recorder handles multiple comments which may be sent from the system boards It 1s possible to either append or overwrite or set the first comment only page 46 of 131 O Copyright TRX Chapter 4 Description of Konsola 2 functions In case where the type of channel is set to the Digital it is possible to store some additional info 1n recording s comment mark for unconnected calls nc along with time of triggering Called number COLP number reached number identification call waiting time wt Notice Information nc and wt are included to the Comment field only for ISDN and VoIP Alcatel stations Notice Activation of nc option allows for registration
105. e functionalities follows ENABLE 302 This option allows the card to detect the presence of 302A 302B phones on the Avaya system line CARD ID String presented here brings information about the name of system supported by the card s firmware DIR n By default the Siemens system card records both incoming and outgoing calls With the DIR parameter it is possible to set based on the call direction which calls shall be recorded FLASH MODE The interpretation and modification of the contents of this register 1s reserved for service companies TRX HW VERSION The PCB version of the card is presented in this parameter JUMPER SETTINGS The current setting of the card s jumpers 1s available here KEYFLASH n For the Siemens system it 1s possible to provide here the key code for the FLASH function programmed on the selected button of the phone If card detects that this key has been pressed it stops current recording and begins a new one KEYMASTER n This parameter enables manual steering of the recording process on system line interface boards In general you can choose one of the following options 1 default behavior recording is controlled by the signaling data send between the PBX and the system phone 2 manual takeover of the recording process by default the recorder starts the recording process when the call begins O Copyright TRX page 91 of 131 Konsola 2 User s manual 3 manual takeover of the recordin
106. e of the local administrator password IP address 172 16 0 199 User admin x86 Version 2 7 59 317 Account Administrator programu Konsola 2 NUM Change of the local access user password The functionality of this option is the same as of option described above with one difference it is related to the local access password for privileged recorder user The knowledge of old user password 1s not required Change of the local access admin password This option is similar to that described above However it apply user with administrator privileges Administrative tools Group contains a set of tools having a major impact on the work of the re corder It is recommended to use special caution especially when using the Re corder configuration recovery and Remote restart of the recorder Change of the recorder ID number The change of the recorder ID is required in case if there are a few recorders in the system Each recorder in the system shall be given a particular ID number This allows building unique identifiers for all recordings in the system Konsola 2 Version 2 7 43 1007 Recorder configuration TRX doc 172 16 0 199 7776 Co m amp Console View Help x A g Logout Task bar The recordings archive List of available recorders TX vy 9 o mw x os OML Recorder Physical Virtual Users ACL Configuration VoIP CTI Boards Encryption General configuration and adminis
107. e status Launched i server to exchange packets with Konsola 2 customers The application allows you to check or change the TCP port number or ser vice status start stop and restart SZK service client configuration The SZK service client configuration consists of two parameters IP address and port number of the server on which the SZK service runs The service configuration Konsola 2 can be located in two different ways Konsola2Config exe through a shortcut in the Start Menu Start Menu All programs TRX Konsola 2 Konsola 2 Location Service Location of the configuration service option from Konsola 2 main menu Con sole Copyright TRX page 37 of 131 Konsola 2 User s manual 2 7 431007 List of Console Program settings View Windows Help Login ings archive List of available recorders Logout is y 1 qQ w 3 Ww 3 Program configuration Copy Delete Find Monitoring Playback Archiving Configuration Upgrade Logs Localization of configuration service TRX doc Change user password 172 16 0 199 admin English US 2 0 15 05 20 09 2013PCI Polski Slovensky Cesky The recordings archive information Click one of the recorders on the list If the list is use Find option List of available recorders Exit Version 2 7 43 1007 Account Administrator programu Konsola 2 The dialog box allo
108. ection 3 5 Virtual channels configuration may be omit ted In this example one virtual channel that will represent any kind of connection on either ISDN time slot will be created To configure virtual channels go to the Virtual panel and from the context menu select Virtual channel wizard Konsola 2 Version 2 7 59 317 Recorder configuration 172 16 0 199 7776 Co JCE Jm Console View Help ol x A 9 Logout 2 Task bar 8 The recordings archive List of available recorders TX Program task bar lt p dm C G 9 9 9 Re a3 oO A o pee x recorde Recorder Physical Virtual Users ACL Configuration VolP CTI Boards Encryption Virtual channels 172 16 0 199 7776 R Recorder configuration 2 0 16 07 15 04 2014PCI YF Virtual channel wizard dE Add virtual channel Export list of virtal channels Import list of virtual channels Show deleted d Find IP address 172 16 0 199 User admin x86 Version 2 7 59 317 Account Administrator programu Konsola 2 NUM The wizard can automatically and comprehensive set of recorder s virtual channels configuration in four stages page 18 of 131 O Copyright TRX Chapter 3 Quick setup for call recording on ISDN PRI trunk line In the first step you should give a name for the virtual channel eg JSDN PRA Conngure rule Tor adding s vwtual channel Defining a virtual channel Enter name for a
109. eossessscssesoscssecosossssssessssosesoscssesssosssossosossssesssssse 21 3 5 IEA YBACK a a a aa a aa aa aia eaa aa oara aoise 22 4 DESCRIPTION OF KONSOLA 2 FUNCTIONS ccscccsccscsccscccccsccscsccsccccscsccscsccscsees 24 4 1 LOGGINGINTO KONSOLA Zurrino anaa aa aaea AOE bO TA o On ua Fe hoaa 24 4 1 1 LOGINANDPASSWOR D cude a a a 25 4 1 2 HARDWARE dob M RR ENT 25 4 2 LOGGINGOUT OE THE PROGRA VL iiieitetees cevte soot eve eode cesbutes a Prev ERO r tu e bod e Ove oPU 25 4 3 PROGRAM CONFIGURATION 52 ees eeece ee eoe Eva o vU ru ae oo Ue eve veru ecko set Vae vio as eec vasa VUo el veu 26 4 3 1 VIS EUN Ba DE Ga ener eee en UE E 26 4 3 2 USER ACCOUNTS MANAGEMENTS rare ate tite idees a nie eot ctos aps eite 2p 4 3 2 1 Sre rA ES DUTIES es odo estero n manny leot fes EE men Ca E TET Ne ee 27 4 3 2 2 Edition account parame let Sa dd eode ci eal Lab dicd S eed ub un eo d ual gu dca d abet uu eed ubUs 33 O Copyright TRX page 3 of 131 Konsola 2 User s manual page 4 of 131 Isemovinp disc COUDE oes dione coe Mee dicus toan ace Donc smte utoM cO a Met eaey arent 33 Granting access rights to application s modules eese 33 opt niodessele coll cosi iodsicees doen fap PRI BIIa Dienit dani HEU Afta lu rasa cand eo RS PIDEE 34 Hardware Kev PAOLO gaps bte ud tiM ped pd LU ea ieteu i ton Mua mete errant ed bett d da 34 Can cities hepa sS Word ness nssetostutdietpisun ditate Repub ead de co hate Lud Sac ceu atau 36 Def
110. er 172 16 0 199 7776 Co E mS Console View Help a x nm O Logout 5 Task bar The recordings archive List of available recorders EX S 9 9 Se 2 2 w i9 onfiguration Recorder General configuration and administrative tools ACTIONS AVAIALBLE IN THIS CONFIGURATION GROUP amp User password Here user can do the following e change passwords TP address 172 16 0 199 User user Version 27 431007 Account Administrator programu Konsola 2 NUM The network configuration The network interface configuration Each network interface available on the recorder can be configured inde pendently Logical bondO bond3 and physical ethO eth interfaces are dis tinguished in case if recorder s software has the bonding of network interfaces implemented page 66 of 131 O Copyright TRX Chapter 4 Description of Konsola 2 functions Konsola 2 Version 2 7 43 1007 Recorder configuration TRX doc 172 16 0 199 7776 Sse amp Console View Help x Logon 9 Logout Task bar TA The recordings archive List of available recorders TEX 99 ae ass o Cancel Recorder Physical Virtual Users ACL Configuration VoIP CTI Boards Encryption Send General configuration and administrative tools Network conf at T ae Network device settings Q bondo 0 0 0 0 ez Network device name ethO Q bondt 0 0 00 prs Enable network device 7
111. er selection user accounts using the SHIFT key and or CTRL select Channels op tion from the context menu Changes in the channel configuration are sent to the recorder after pressing the Send button amp on the toolbar 4 8 4 3 The Virtual Private Channels VPC mechanism The VPC Agent application is compatible with Windows XP Vista 7 and 8 Operating systems It uses the Windows login mechanism by which the infor mation is retrieved by the name of the logged in user account VPC mechanism description In the standard operation mode of the recorder it is possible to identify num bers of phone calls involved in the call VPC mechanism extends recorder s func tionality allowing assigning a person to the recording regardless of the phone in volved in establishing the call This mechanism shows its prevailed performance in the area of analysis of agent services in call centers where particular agents may do calls from any phone available in the call center In order to be able to use VPC mechanism the following requirements must be fulfilled page 62 of 131 Copyright TRX Chapter 4 Description of Konsola 2 functions VPC mechanism shall be enabled in the recorder By default it 1s disabled The mechanism activation may be done by TRX service only a PC with Windows installed on it shall be placed at each agent station All these PCs shall be able to communicate with the recorder Agents shall login into the system
112. er configuration TRX doc 172 16 0 199 7776 Colle Jm Console Program settings View Windows Help amp x A Logout Taskbar amp The recordings archive List of available recorders TX ms ase x3 gs A BO Recorder Physical Virtual Users ACL Configuration VolP CTI Boards Encryption Name Type Number Level Subsystem ID address Address 9 analog 0 Network 5 0 ANALOG DSP 0 1 0 e analog 1 Keying 6 0 ANALOG DSP 0 1 1 analog 2 VOX 7 0 ANALOG DSP 0 1 2 analog 3 Keying 8 0 ANALOG DSP 0 1 3 ISDN 00 Digital 29 0 2BPD 0 7 0 ISDN 01 Digital 30 0 2BPD 0 7 1 ISDN 10 Network 31 0 2BPD 0 7 2 ISDN 10 Off 32 0 2BPD 0 7 3 voIP 00 Digital 33 0 VoIP Siemens 1 0 0 voIP 01 Digital 34 0 VoIP Siemens 1 0 1 IP address 172 16 0 199 User admin Version 2 7 43 1007 Account Administrator programu Konsola 2 NUM Setting up the channel It is possible to change parameters of particular channel by means of the Change settings option available in the context menu for each channel You can change parameters for multiple channels simultaneously You must first select the channels left mouse button and CTRL or SHIFT key whose parameters are sub Ject to change and then select Change settings option The Physical channel settings window consists of four tabs General settings Comment settings Recording time control and VOX General Settings Tab allows you to set the basic parameters of the
113. ermissions or prohibitions are needed in this case creator will skip the step where these are created and will lead user directly to the window where association between the virtual channel and selected physi cal channels 1s being created This type of the virtual channel is suitable for physical channels of Keying types only Selection of the General rule option allows creating virtual channel where some additional requirements must be met in order to record a call in this channel General rule is allowed only for Digital type channels ISDN and VoIP The set of accept and deny rules for call recording 1s created in subsequent stage of the wizard Within the Who and Whom to fields it is possible defining calling and called par ty numbers for calls which are supposed to be recorded The empty number field stands for any phone number page 50 of 131 O Copyright TRX Chapter 4 Description of Konsola 2 functions Configure rule for adding a virtual channel mm Configure a recording rule Configure rule which controls a recording from this virtual channel H Who Whom to Direction All m Classification method Accept v Comment me CES oom It is possible to create there phone number patterns by means of the following wildcards stands for any number of digits stands for any single digit in the pattern Notice The symbol can be used only at the beginning of the number pattern A
114. essive number attached to it The multi part archive will be created then It is required to enter all the necessary data in order to move to the next step The archive building process In the final step of the archive builder the archive is being actually built after the Execute button 1s pressed Konsola 2 Version 2 7 43 1007 Archiving of recordings TRX doc 172 16 0 199 7776 J fea Console View Help x mn 9 Logout amp Task bar The recordings archive List of available recorders IEX Total progress remains 124 recordings evaluated time to the end of archiving 1m 36 s gt Step 1 Choice of the channels 15 Progress within the archive file C Wsers TRX AppData Local Temp kd_ 1 tra3 job gt Step 2 Recordings parameters un Przetwarzane nagrania gt Step 3 Codec selection Core Progress Index Time Length Who calling 1 Z 1202 2012 08 03 13 27 59 00 03 05 200 2 i e m 1304 2012 08 03 13 45 53 00 09 04 201 Step 4 Archive parameters gt Step 5 Archiving 4 rm H d Operation report Time Description 2012 08 24 09 00 18 2012 08 24 09 00 18 2012 08 24 09 00 18 The archivisation has started Searching for recordings meeting criteria Please wait This may take a while 2012 08 24 09 00 18 2012 08 24 09 00 18 2012 08 24 09 00 18 2012 08 24 09 00 18 2012 08 24 09 00 18 2012 08 24 09 00 18 2012 08 24 09 00 18 2012 08
115. etters R call currently is being recorded C call is encoded D recording contains the contents of system phone display F recording contains a fax N recording has an enclosed note memo A recording has an enclosed attachment O Copyright TRX page 109 of 131 Konsola 2 User s manual The next step 1s to determine the condition to be fulfilled by the selected variable You can choose one of three options is empty corresponds to the connections where the selected parameter is not set 1s empty is not empty corresponds to the connections where the selected parameter has any irrelevant at this point for user value set as corresponds to the connections where the selected parameter has the value specified in the adjacent fields In the example shown in the figure above the table choosing the first option will cause that the recording list after filtering will include only calls with an empty field Direction Choosing the second option will cause the opposite situa tion on the list of calls only recordings with set direction will remain incoming or outgoing Select the third option allows to specify he content of the parameter Direction here I incoming calls The values entered for the third options are varied They may be strings of letters or digits In some cases they should have the format as specified in the table above After determining the simple condition the user
116. f all available parameters will be presented For parameters which name ends with _n this n stands for a digit representing the channel Parameters are presented in an alphabetical order AC4 n This parameter consists of permissions for recording for AC4 Siemens system lines These permissions are related to the different system events like call on Line I bit no 0 call on Line 2 bit no 1 Line 3 bit no 2 and Line 4 bit no 3 PARK ON bit no 4 TAPE ON bit no 5 If any such event occurs and the ac cording bit is set the recording process is launched It 1s possible to set any combination of parameter s bits depending on what events the recording process shall be based on By default calls on line 1 up to 4 enable the recording process AUDIO MODE n It is related to the SJEMENS system card only For Siemens system lines it is possible to connect two phones into one system line One of the phones is con nected directly to the system line it is called Master and it can be equipped with the adaptor which allows for connecting the second phone it s called Slave De pending on the adaptor type the Slave phone may be either system phone or ana log phone The AUDIO MODE parameter allows to decide which phone shall be recorded by the card both signaling and audio streams It 1s possible to record calls related to both phones In this case Master phone calls will be recorded on O Copyright TRX page 89 of 131 Konsola 2 U
117. f this device that calls was recorded This additional protection involves encrypt data using 256 bit AES Hard disk data encryption can be enabled from the recorder local menu when the new drive is installed HEHE HHH HHH HHH HH FH AES encryption HEFHHHHHHHHHEEEEE E 4 59s O Copyright TRX page 95 of 131 Konsola 2 User s manual 4 9 4 9 1 Konsola 2 Version 27 43 1007 Recorder configuration TRX doc 172 16 0 199 7776 o Console View Help x FA Logon 9 Logout Task bar The recordings archive List of available recorders TX S 9 9 mi x os ies Recorder Physical Virtual Users ACL Configuration VoIP CTI Boards Encryption iai Disk encryption keys manager ST3500320AS Serial number 9QM6M1KQ Key UUID 516D0570 3DC6 5F48 B8AA 66F27BC69DDF Disk size 500 GB Key created 9 24 2013 11 09 42 AM IP address 172 16 0 199 User admin Press F1 to get help Version 2 7 43 1007 Account Administrator programu Konsola 2 NL The Encryption panel in Konsola 2 application allows you to preview the en cryption keys if used If the window is empty this means that AES disk encryp tion is not enabled The Upgrade module The recorder works under the control of the Linux operating system equipped with proprietary TRX software At the moment of recorder purchase user obtains it with the latest current version of software installed in 1t TRX continuously im pr
118. g 1s played or not enables appropriately jump the playback to the previous call on the list pause or play the call jump the playback to the next record in the list Active e Continuous playback button allows to automatically play successive recordings from the list Enabling the ar Play beginnings sec button allows to playback only the be ginning of recordings Duration of the played parts of the calls can be determined in the range of 1 to 300 second page 116 of 131 O Copyright TRX Chapter 4 Description of Konsola 2 functions The Markers the playback range section The window provides a graphical representation spectrum of the call in form of instantaneous level of the audio signal Player 14 23 09 9 M P QOO um EX o lal v D WwW Ww trx com p Begin 00 43 890 End 01 05 397 Size 00 22 507 E Size 0x 0 E Index 393 Date 2014 04 15 14 22 05 Who 110 Channel doc Time 1 04 9 14 23 09 9 Whom to Show on list Codec G 711 Alaw 64kb s d Index Protocol Decoded phone number Date and time of the recording Time in the record Analyser mode of work Sensitivity IDTMF High Save to recorder r Low Implementation of the markers enables playback or save to file all or a selected part of the recording For that purpose at first select the chosen fragment of the scope and then use or lxi buttons respectively for playback or save to a file
119. g Group number description Index Number Index Length Number Length A Insert Tutorial data type formats Operator Logical AND X Insert Comparision 1 Different 4 Insert Tutorial how operators work Then double click the found Identifier or select 1t and use the nsert button The identifier name should appear in the Expression field For this selected Length identifier you must specify a condition that it must meet For this purpose you can use the Operator section From the drop down list Comparison box select the Greater option and click on the Insert button The content in the Expres sion field should be completed by the gt character The desired value of 20 se conds must be entered manually so that the whole expression has the form Length gt 20 The next mandatory step is to validate the expression syntax by clicking on the Check button If the rule is built correctly the Filter expression is valid mes sage appears Then approved the whole operation click on OK in both windows Expression building and Change filter parameters The filter name 20 sec should appear in the Configuration of filters of re cording list window and in drop down menu Filtering button page 112 of 131 Copyright TRX Chapter 4 Description of Konsola 2 functions 3 Console View Help 1 Logon 9 Logout Task bar The recordings archive List of available recorders 8E mR g Settings
120. g according to NMEA standard In order to use network time serv ers both internet connection and valid gateway configuration may be required You should also check the rules 1n the ACL table The program allows you to determine which source will be used as pattern of time for the recorder In case of GPS or DCF77 devices it is necessary to connect it to the recorder via USB or COM port power it up and select the appropriate option in the Recorder s time correction window Then also cleaning the list of IP addresses of timeservers is being recommended An example of how the time for external DCF77 time source connected to the USB port 1 is shown in the figure below Konsola 2 Version 2 7 43 1007 Recorder configuration TRX doc 172 16 0 199 7776 5 fm Console View Help E x n 9 Logout Task bar The recordings archive List of available recorders TX o 9 9 s e 2 3 A BO Recorder Physical Virtual Users ACL Configuration VoIP CTI Boards Encryption Ex General configuration and administrative tools D Q Synchronization Static Disabled Time corection NTP Servers lt Parameters Date andtime change Other Time servers tempus 1 gum gov pl ntp certum pl Add predefined Add custom Information This option will allow to synchronise the recorder s timebase with one of the following devices network timebase server DCF77 or GPS NMEA ti
121. g process by default the recorder does not start the recording process when the call begins 4 LED status mode controlling of the recording process where it 1s controlled by the status of selected lamp on the phone The recording process takes place only if the selected lamp lights LED status mode controlling is available for selected PBX manufacturers For non default options it 1s required to define which keys of the phone when pressed will start stop the recording process For the LED mode it 1s necessary to define which button lamp status will control the recording process The definition of the keys can be done by means of the following parameters KEYOFF n KEYON n User shall provide here the codes for keys on the phone which will take con trol over the recording process If these key codes are different 1t stands for two distinguished keys it will be possible to enable and disable the recording process as many times as required during the call If these codes are the same the manual override of recording process will be possible just once per each call For the LED mode selected in the KEYMASTER parameter it does not matter if user defines the key code for the button in KEYON or KEYOFF parameter The recording process will be controlled by the status of the lamp related to the button which code has been provided lastly in either KEYON or KEYOFF parameter INTERCEPT KEY n This parameter is related to the Siemens digital bo
122. has a choice either finish the rule or create another condition which is connected to the previous using the AND or the OR logical operator Logical expression wizard Building logical expression Merge simple condition using logical operator or finish creating expression de Condition Direction T What would you like to do next Add new element with operator AND Finish expression building mm Upon completion of creating the rule the formula appears in the Expression field in Expression building window Expression building EJ Expression IDirection 1 Check Variables Identifier Type Name and meaning AccountInfo String Bussines transaction code AgentName String Agent name AgentNumber String Agent number description AgentNumber String Agent number AlertingPartyNumber String Alerting party number AnsweringDeviceName String Answering device name AnsweringDeviceNumber String Answering device number Called String Called Tutorial data type formats Operator Logical AND X Insert Comparision Different Insert Tutorial how operators work page 110 of 131 Copyright TRX Chapter 4 Description of Konsola 2 functions Before saving the rule it is necessary to check the terms of the lexical cor rectness of syntax To do this use the Check button below the Expression field If the rule syntax is correct suitable message a
123. ho any city call initiates incoming call with precise local phone number key parameters Direction Whom to precise city call initiates incoming call with any local phone number key parameters Direction Who The mechanism of the virtual channel configuration allows you to start recording by the criterion of a superposition of the above e g precise city call initiates call with precise local phone Sections The virtual channel management and Example applications of the virtual channels mechanism contain a few typical examples of the virtual chan nels configuration It is recommended to get familiar with them The virtual channel management All options regarding the virtual channel management are available from the context menu of the Virtual channels section where current list of virtual chan nels is presented The mechanism of the virtual channel configuration is simple and flexible It is advised to give some thoughts on the configuration which is about to be either created or altered Changes in the channel configuration are sent to the recorder only when you press the amp button in the toolbar panel There are two ways of creating the new virtual channel manually or using the wizard In case of single rule for the channel it will be more efficient to use vir tual channel wizard Otherwise it is possible to create virtual channel manually or use wizard and after the channel 1s created user may add more rules
124. ilable recorders X 9 8e z as A BO Recorder Physical Virtual Users ACL Configuration VolP CTI Boards Encryption ID Supported System Card type Number of channels Firmware version mi ANALOG DSP analog 4 1 09 m Siemens system 4 39d m7 2BPD ISDN 4 24 04 z Card parameters D Firmware upgrade ous KEYMASTER 4 6 HW VERSION Hex 16 bit RO OxFFFF 7 BOARD DESCRIPTOR Bin 16 bit RO 0000 0010 0000 0100 215 RINGLEN THRESHOLD Hex 8 bit RW 0x1C Recording control mode 216 AUDIO MODE 1 Hex 8 bit RW OxFF 217 AUDIO MODE 2 Hex 8 bit RW OxFF D Manual mode recording disabled by default 218 AUDIO MODE 3 Hex 8 bit RW OxFF Manual mode recording enabled by default 219 AUDIO MODE 4 Hex 8 bit RW OxFF Default operation mode nnd PERS bit di T F LED mode recording related to the status of 221 DIR 2 Hex 8 bit RW OxFF selected button s lamp 222 DIR 3 Hex 8 bit RW OxFF Gt Mos la 223 DIR 4 Hex 8 bit RW OxFF 224 INTERCEPT KEY 1 Hex 8 bit RW 0x00 _ KEYMASTER 1 225 INTERCEPT KEY 2 Hex 8 bit RW 0x00 KEYMASTER 2 226 INTERCEPT KEY 3 Hex 8 bit RW 0x00 KEYMASTER 3 227 INTERCEPT KEY 4 Hex 8 bit RW 0x00 228 KEYFLASH 1 Hex 8 bit RW 0x00 Default 229 KEYFLASH 2 Hex 8 bit RW 0x00 230 KEYFLASH 3 Hex 8 bit RW 0x00 231 KEYFLASH 4 Hex 8 bit RW 0x00 232 KEYMASTER 1 Hex 8 bit RW 0x02 233 KEYMASTER 2 Hex 8 bit RW 0x02 234 KEYMASTER 3 Hex 8 bit RW 0x02 IP address 172 16 0 199 User admin Version 2 7 43 1007 Account
125. in drop down menu next to the option name page 42 of 131 O Copyright TRX 4 8 4 8 1 Chapter 4 Description of Konsola 2 functions Recorder configuration With this module it is possible to verify and change configuration of the re corder After it 1s run current recorder s configuration 1s retrieved and new win dow appears where user may get familiar with details of each section of configu ration of recorder The configuration is divided into the following sections Re corder Physical Virtual Users ACL Configuration VoIP CTI Cards and En cryption m e 9 ae 3 gs A BOO Recorder Physical Virtual Users ACL Configuration VoIP CTI Cards Encryption User can access configuration of each section by selection of proper option either from the toolbar placed in upper part of the configuration window or from the Recorder configuration menu Configuration module allows you to remotely reboot the recorder which is re quired after the introduction of some changes in the configuration The remote shut down was not implemented for safety reasons Notice The one and only valid way to store the changed configuration on the re corder is by means of the El button on the toolbar Each configuration change in any section is stored in Konsola 2 memory only until the button on the toolbar is pressed Alternatively the amp 9 button can be pressed in order to discard changes Non privileged recorder s users have access only
126. in the month will be possible Any day this choice lets user to state the date of creation of the recordings to be played back All recordings created between 0 00 00 and 23 59 59 at the se lected date are taken into account Any range the beginning and the end of the time range for recordings to be tak en into account is specified here by the user Both timestamps can be speci fied with one second resolution if necessary All with this option the playback of all calls ever recorded on the selected set of channels see 4 12 1 will be possible After the user defines both the channel and the time range for recordings to be taken account during the creation of the recording list this list will be populated with recordings meeting both selected channel and time range criteria If 1t does not click the Refresh button on the toolbar The customization of module window appearance When you specify the channels and time range for searched recordings downloading data from the recorder 1s taking place Upon completion of this op eration the window displays the list of all the records that meet the search criteria The details of searched connections number of columns in the list may be al tered at any time freely In order to adjust the content of the recording database to the user s needs he should select Customize appearance option from the context menu Particular names of the columns are sorted into groups You can select
127. interfaces with physical chan nels of digital type in the channel list it is essential to select the appropri ate virtual channels Notice User is able to operate on channels which he s granted access to Other channels are not present on the list of available channels Select time scope After the channel selection 1s done user shall define the time range for re cordings O Copyright TRX page 103 of 131 Konsola 2 User s manual 4 12 3 page 104 of 131 B All F Last hour Z Last24h GE Last7 days BE Last 31 days a Current day E Current week si urrent month 5 Any day Any range v All The user has the following options Last hour only the calls recorded during the last 60 minutes are taken into ac count Last 24h only the calls that has been recorded during the last 24 hours are taken into account Last 7 days only the calls that has been recorded during the last 7 days are taken into account Last 31 days only the calls recorded during the last 31 days are taken into ac count Current day the playback of recordings created on the current day from the time of last midnight will be possible Current week the playback of recordings created in the current week from the time of last midnight between Sunday and Monday will be possible Current month the playback of recordings created in the last month from the time of the midnight of the first day
128. istrative mode a 2013 10 09 09 55 17 0 00h 46m 10s Konsola 2 2 7 43 1007 Konsola 2 s modele started REMOTEIP 172 16 0 190 SUBAPPID Recorder ch admin q 2013 10 09 09 50 19 0 00h 41m 11s Konsola 2 2 7 43 1007 Konsola 2 s modele started REMOTEIP 172 16 0 190 SUBAPPID Logs browser admin 2013 10 09 09 49 16 0 00h 40m 09s Konsola 2 2 7 43 1007 Konsola 2 s modele started REMOTEIP 172 16 0 190 SUBAPPID Logs browser user a 2013 10 09 09 48 32 0 00h 39m 25s Konsola 2 2 7 43 1007 Attachment access REMOTEIP 172 16 0 190 IDX 180 ATTNO Display D user a 2013 10 09 09 48 32 0 00h 39m 24s Konsola 2 2 7 43 1007 Odsluch nagrania REMOTEIP 172 16 0 190 IDX 180 user 6 2013 10 09 09 47 31 0 00h 38m 24s Konsola 2 2 7 43 1007 Attachment access REMOTEIP 172 16 0 190 IDX 151 ATTNO Display D user a 2013 10 09 09 47 31 0 00h 38m 23s Konsola 2 2 7 43 1007 Odsluch nagrania REMOTEIP 172 16 0 190 IDX 151 user 2013 10 09 09 47 13 0 00h 38m 0s Konsola 2 2 7 43 1007 Attachment access REMOTEIP 172 16 0 190 IDX 94 ATTNO Display D user 2013 10 09 09 47 13 0 00h 38m 0s Konsola 2 2 7 43 1007 Odsluch nagrania REMOTEIP 172 16 0 190 IDX 94 user GD 2013 10 00 09 47 09 __0 0h 38m 1 Konsnla 2 27 431007 Records list download RFMOTFIP 177 16 0 190 TSFROM 1970 01 01 02 00 00 user ad File size 10 21 MB Number of rows in a file 55926 Number of rows in view 55926 i Version 2 7 43 1007 Account Administrator program
129. k filtering is used in the case when there is no need to build sophisti cated filter expressions It allows you to build a single filter rule that can be made up of the six components configured in each tab window Quick filtering eem Number Q Date time E Direction Length E Comment Station addresses V Enable E Calling 7 Called Operator Contain z Operator Contain m E Calling party number E Called party number Operator Contain v Operator Contain v A WARNING Both sections are combined condition AND logical operator These are respectively phone numbers Calling and Called party parameters date and time of beginning filtering connections direction of the call incoming outgoing call duration length of the call contents of the recordings Comment Por MAC address of the recorded stations only for VoIP terminals If the parameters of the selected tab are enabled the indicator dot next to the tabs changes the appearance of red to 2 green Keep in mind that all active enabled filter elements are combined logical AND operator i e will search only those recordings that simultaneously satisfy all the filtering conditions page 106 of 131 O Copyright TRX Chapter 4 Description of Konsola 2 functions The advanced filters configuration The window for advanced filter configuration is divi
130. la 2 user accounts Adding recorders User Accounts is described in paragraph 4 8 4 1 User accounts Creating an account In order to create a new account you should select Add an account from con text menu for window shown in section 4 3 Add an account Edit an account Choice of the login mode Ha 3 pendrive za Set password Disable password protection Set as default Disable default account mechanism Sort accounts by name d Grouping XP Vista gt Refresh Copyright TRX page 27 of 131 Konsola 2 User s manual In the first window of the wizard you should specify the type of account 1s created Administrator or Limited account In the next stage it 1s possible to specify account login and password Creating a new Konsola 2 user account Enter the identification data The identification data specify the logon parameters and assign a person to the program account Login useri Account name new user Password IIITIITIITI Retype password sesesece Estimated password srength 34 Strong 6496 Remarks The new password should be same in both fields Password is considered to be strong if it consists of both upper and lower case letters A Z a z digits 0 9 symbols 0_ G j lt gt 2 Password parameters minimum password length characters 1 minimum password strength 95 1 mm Cea Password strength is tested here It is recommended
131. le recorders TX Index Date and time of the recording Length Channel Who Whom to Pages bps Status gio 9 8 2003 LOSAL AM eS 220310 AX decoding has been finished Location of the fax files C Users TRX Pictures VTrxFax Hide mu negatively Single operation Total progress ILU recognized recordings Duration 0 00 01 Create report automatically Raport html Version 2 7 431007 Account Administrator programu Konsola 2 NUM This window contains the list of recordings designated for fax decoding Basic information about each recording is presented Also the decoding status is given here too Before the decoding takes place user shall provide the path to the folder where decoded documents will be stored in the tiff format To do this enter or se lect using the amp button the desired path to the folder with location the files The Start button triggers the decoding process upon all files on the list Status of each recording is presented on the list Also the appearance of the icon related to the recording changes according to the current status of this recording the file s been processed 3 the file is being processed 4 the file waits for being processed In order to view the decoded document user shall select the Display fax op tion from the context menu for the recording that s been processed 4 12 9 Additional features The additional features allow you to change some of the recordings parame ters
132. lication look for If the recording has no number attached to it and any number will be decoded by the application it will be automatically appended to the recording in appropri page 118 of 131 O Copyright TRX 4 12 8 Chapter 4 Description of Konsola 2 functions ate field Who or Whom to depending on the recorded call direction If there are more than 31 decoded characters they will be attached into the recording s com ment The gaps between consecutive symbols can last no longer than 12 seconds Any character sent after such gap will be put into the comment field of the record ing On the picture below in recordings 3 and 4 were detected digits dialed in DTMF format For these recordings the icon next to the index number of record has the appearance also in the Status column is the information Phone num bers has been detected in the recording Because the field of Who and Whom to are not empty decoded information is added to the Comment field Konsola 2 Version 2 7 43 1007 DSP analysis bajba HE Console View Help Elx A 5 Logout amp Task bar The recordings archive List of available recorders TX Index Date and time of the rec Length Channel Who Whom to Commer Direction Status 2 61572 10 12 2012 12 16 47 PM 53 200 101 q I Phone numbers have not been detected in the recording 4 61576 10 12 2012 1 09 15 PM 0 ISDN 200 42345345 NC 10s p Oo Phone numbers have not been
133. ll be installed V Feature Title Cecha 13 V amp service Configuration Total space required on drive 34 MB Space available on drive 40 GB 2 1 5 Installation process Begin Installation window means that installer has all the necessary infor mation needed to install the program Begin installation of TRX Konsola 2 Click Install to begin the installation If you want to review or change any of your installation settings dick Back Close the window to exit the wizard page 12 of 131 Copyright TRX Chapter 2 Installation To continue press the nstall button You can verify the installation parameters using the Back button or cancel the installation process TRX Konsola 2 Setup ud Installation Progress Copying new files Installing TRX Konsola 2 2 2 Change of program components If the current version of Konsola 2 program is already installed the user can change the components repair or remove files from the hard drive Change your installation of TRX Konsola 2 Add or Remove Features 9T Change which features are installed isi Repair y t Hi Repairs errors in the most recent installation state Remove Removes TRX Konsola 2 from your computer Modify icon enables configuring centralized management for access to the Konsola 2 modules For more information about the centralized management see section 4 4 223 Uninstalling of the
134. ll be recorded from Z Physical channels Name Number Type Subsystem ID ad IU analog 1 5 Network ANALOG DSP 7 analog 2 6 VOX ANALOG DSP 7 5 analog 3 7 VOX ANALOG DSP Calls be 8 Network ANALOG DSP ISDN 10 29 Digital 2BPD v amp ISDN 11 30 Network 2BPD v ISDN 20 a Digital 2BPD 7 8 ISDN 21 32 Digital 2BPD kanal 33 33 Digital VoIP Siemens H Pm ome me e o s om m p lt Back J Finish cancel jJ It is possible to review channel s parameters by means of clicking on the t symbol placed next to the channel name Manually adding and editing parameters of virtual channel The manual creation of virtual channel starts after the Add virtual channel op tion is selected from the context menu for the Virtual panel At the first step it is necessary to enter the name for a new channel After the name 1s entered and accepted a new channel appears on the virtual channel list in the Virtual panel No rules are defined for this channel so the next step of manual adding of virtual channel shall involve defining a set of rules for the channel This can be done by means of the Add rule option from the context menu for the channel Edit channel settings Add rule Add SVPC Delete Undelete Show deleted Find A new window described in the Virtual channel creator section appears It al low to define the rule for the channel In the same way you can add more recording rules t
135. lly page 22 of 131 Copyright TRX Chapter 3 Quick setup for call recording on ISDN PRI trunk line f Konsola 2 Version 2 7 59 317 Playback of recordings 172 16 0 199 7776 2 Console View Help Logon Logout E Task bar The recordings archive List of available recorders List of available recorders Objects on list 1 Available objects 1 Playback of 172 16 0 199 7776 7 2 0 16 07 15 04 2014PCI Y O00 aom ueesors L Begin 00 00 000 End 05 41 000 Size 05 41 000 Sae0x0 Index 226 Date 2014 04 01 09 06 23 Who 112 Channel analog 1 Time 19 2 9 06 42 2 Whom to Show on list Codec G 711 Alaw 64kb s High T Save to recorder Low The player window contains a set of buttons that increase comfort for listening to calls and are used to play respectively the previous and next records in the list 0 or O depending on whether the current recording is played or not stops and resumes playback of the current call tal allows you to record whole or a part of selected call to a wav or mp3 file on your local computer O Copyright TRX page 23 of 131 Konsola 2 User s manual E Description of Konsola 2 functions This chapter contains a detailed description of all features available in Konso la 2 application Description of functions is given in order of appearance in the main menu
136. lp X n 9 Logout Task bar The recordings archive List of available recorders X e The configuration of user accounts The configuration of user accounts A Security policy Administrators Save 2 Administrator Cancel programu Konsola 2 Limited accounts trx doc R userl Press F1 to get help Version 2 7 43 1007 Account Administrator programu Konsola 2 NUM If it is necessary for another account to become the default one or to enable the default user mechanism user shall select an account which he wants to be the default one and use the Set as default option available from the context menu for this account In case where the default user mechanism shall be disabled the Disable de fault account mechanism option shall be selected from the context menu for cur rent default account page 36 of 131 O Copyright TRX 4 4 4 4 1 1 4 4 1 2 4 4 1 3 Chapter 4 Description of Konsola 2 functions Central management of Konsola 2 Introduction If in one location the network a large number of people are using the Konso la 2 there 1s the problem with effective management settings of access accounts for individual users In order to solve this issue was introduced the possibility of a centralized management In this embodiment the settings for all user accounts are stored in a centralized location remote to the user on the configuration service server The person who manages the server
137. me page 58 of 131 Copyright TRX 4 8 4 4 8 4 1 Chapter 4 Description of Konsola 2 functions The Users section By default on the list of the recorder users is only one user with administrator privileges Default login and password for this account is admin and admin The administrator account has a number of additional rights in relation to an ordinary user except access to all configuration modules can create and change the permissions to other user accounts recorder Using an administrator account during the routine work with the recorder is not recommended This unnecessarily increases the risk of unintended change critical settings and thus damage to the recorder configuration The User panel allows managing user accounts on the recorder Individual operations that can be done using this module are adding an account edition of parameters Setting time range limitation for browsing the recordings change the passwords removing account assigning rights to the monitoring playback and archiving for individual re corder channels After the User section of Configuration module 1s selected the list of users accounts will be shown This presents recorder users logins their security level optional name for the private virtual channel 1s assigned to the user and infor mation whether the account has admin privileges User accounts management User account management is done by means of the context
138. me base device connected to COM or USB port In order to use network timebase servers both internet connection and valid gateway configuration may be required y ce jJ IP address 172 16 0 199 User admin Press F1 to get help Version 27431007 Account Administrator programu Konsola 2 NUM Usage of the network time base devices ntp servers requires providing their IP address or domain name This can be done in two ways either by selection from the list of predefined time servers Add predefined button Copyright TRX page 71 of 131 Konsola 2 User s manual Time servers The list below presents DNS names of time servers Some recoders may not support DNS to IP lookup Konsola 2 will do that instead DNS NAME DNS IP ntp certum pl ntp1 tp pl ntp 1 net icm edu pl time nist gov tempus 1 gum gov pl tempus2 gum gov pl or by entering manually Add custom button Each selected or typed in IP address is added to the list of time servers in the Time configuration window It is recommended to create a list of at least two addresses of time servers This will protect recorder against synchronization loss if one of these servers will become unavailable The synchronization with network time servers 1s based on the NTP protocol and it may take up to several minutes to complete By means of the Check button user is able to see what time server is the re corder synchronized with In a new
139. menu of the Users panel options Add Edit Change password or Delete The program does not al low deleting the default administrator account Adding an account Selection of the Add option will cause a new window to appear allowing de fining basic parameters of new account on the recorder Creator for adding user User data Enter basic user data Login new Logon mode Login and password Password 1 1 eeeee Repeat password eeeee Level 0 Administrator rights ATTENTION If for the new user will be assigned a virtual private channel third step of this wizard parameter Logon mode must be set to Windows account Login the username for recorder s account shall be provided here Logon mode this option allows defining the way user authenticates on the re corder The Login and password option 1s set by default If the VPC mech Copyright TRX page 59 of 131 Konsola 2 User s manual anism will be used by particular user it is necessary to select Windows ac count option Password Repeat password in these two fields the access password for account shall be provided The password must be the same on both fields Level this option allows you to define user s position in hierarchy of the security level mechanism This user will be able to access channels and recordings with the same or lower value security level Administrator rights if selected this op
140. mp3 file format on the local hard drive User may save a single file or many files at the same time In both cases he can declare what codec shall be used for the wav file Saving single recording After the recording is selected on the list user shall use the Save to audio file option available in the context menu for the list of the recordings The Save as dialog window will appear allowing to define the location and the name for the file By default recording s Index Date amp time from Calling Called and Channel name stands for the filename Saving many recordings at a time If there is a need to save a few recordings at a time additional options related to the creation of unique filenames for each recording will appear after the Save to audio file option 1s selected These options allow defining location of the files the common part of filenames the name prefix and the name extension which is unique for each recording DSP analysis The Konsola 2 application provides decoding the DTMF signaling infor mation transmitted during a call The processing speed is limited only by the PC throughput To decode the data from the recording it is necessary to select it on the list and then select the DSP analysis option available in the context menu for the list of recordings All selected recordings will be presented in a new window where the basic in formation about the recordings will be present including the detection status for
141. n Virtual channels 4 255 Munich customer rules 2 E Accept Incoming Numbers 498922222222 gt Comment Munich A Accept Outgoing Numbers d S Mu 498922 2 22222 Comment Munich IP address 172 16 0 199 User admin Version 27431007 Account Administrator programu Konsola 2 NUP Note If wildcards are used it is necessary to check out the way of how numbers are presented on the phone if there is 0 digit or sign at the begin ning if country prefix is presented for local calls and so on Export of virtual channels to a csv file Virtual channel settings and related rules can be saved to an external file This feature combined with the import channel configuration allows faithful reproduc tion of previously established rules from a copy stored in a csv file Copyright TRX page 57 of 131 Konsola 2 User s manual Konsola 2 Version 2 7 43 1007 Recorder configuration TRX doc 172 16 0 199 7776 5 Jm Console View Help a x n 9 Logout Task bar The recordings archive List of available recorders X 9 989u 3 Gr A BO Recorder Physical Virtual Users ACL Configuration VoIP CTI Boards Encryption Virtual channels 4 245 c_cti rules 1 Virtual channel wizard Accept All dP Add virtual channel a 254 voip rules 2 Accept Outgoing Numbers Export list of virtal channels d
142. n VoIP CTI Boards Encryption Recorder Physical Virtual Users ACL Configuration VoIP CTI Boards Encryption Available VoIP Siemens RECORDER Available CTI Siemens CSTA Q NETWORK SETTINGS 23 GENERAL INFORMATION Hostname siver User description TRX_doc Default gateway 172 16 0 1 eth0 Name Trx_dokumentacja DNS 8 8 8 8 Model KSRC 316 Static hosts name no data Serial number 2013083003 Network interfaces Recorder number 00 a bond inactive Software version 2 0 15 05 20 09 2013PCI bondi inactive System disk type Geometry 1020 122 62 Size 3951MB 3 bond2 inactive 951 034 368 bond3 inactive eth0 172 16 0 199 255 255 255 0 22 4D A7 75 W STORAGE MEDIA INFORMATION 00 22 4D A7 75 8B eth1 0 0 0 0 0 0 0 0 00 22 4D A7 75 8F Model T3500320AS Serial number 9QM6M1KQ Size 492 30 GB Free space 95 Number of accounts 3 Number of all records 161 Number of super user accounts 1 Date and time of the oldest record 2013 09 24 10 59 23 Number of basic accounts 2 Default super user admin stil has a default password 7 INTERFACE SYSTEMS A o y RECORDING CHANNELS Number of cards 2 u Cards list Number of physical channels 10 1 ANALOG_DSP analog Number of virtual channels 3 Number of channels 4 Firmware version 1 08 e SECURITY E Serial number Certificate for network communication amp untrusted root 2 28PD ISDN Access control lists ACL maler of demde 4 Default policy DROP Firm
143. n be changed after pro gram has been installed Choice of the installation directory At this stage you must choose the directory in which Konsola 2 will be in stalled It is recommended to leave the default directory Ecl TRX Konsola 2 Setup mE k Choose a file location To install in this folder dick Next To install to a different folder enter it below or dick Browse C Program Files x86 TRX Konsola 21 Browse Total space required on drive 34 MB Space available on drive 40 GB Remaining free space on drive 40 GB m ea P s After you specify the destination folder the installer allows you to select the loca tion for application shortcuts Desktop Start Menu Programs folder and Startup folder Choosing the installation type In one of the first steps in installation of Konsola 2 the user has a choice of three types of installation Typical recommended for most users default feature set is installed Complete all the available software options are installed Custom allows you to choose which software components to be installed O Copyright TRX page 11 of 131 Konsola 2 User s manual Choose the installation you want Typical Start installation of default features Custom P d Select which features are installed iv Complete O P Start installation of all features iv Custom Setup I fod D Select which components of TRX Konsola 2 wi
144. n example pattern Suitable numbers 0800222222 0800022222 0800122222 0800922222 10 numbers in total 506050617 506051617 506959617 9 9 2 9 SURE One 100 numbers in total 673 3 6730003 6730013 6739993 1000 numbers in total 8713333 8713333 228713333 1033228713333 empty All numbers are accepted The Direction parameter allows specifying if either incoming or outgoing or both kinds of calls shall be considered as valid The Classification method field lets you to decide if a call meeting all condi tions mentioned above either shall be recorded or must not be recorded User states here if a rule is a permission or prohibition Notice The deny rules have higher priority over the accept rules This means that if call meets any deny rule it will not be recorded even if it meets a few accept rules The last creator s step is the defining which calls from which physical chan nels shall be monitored and have virtual channel rules checked upon them Selection the physical channel is being done by means of clicking on checkbox next to its name on the list of channels You can also use the context menu Select all or Clear all After the Finish button 1s pressed newly created channel will appear in the Virtu al panel O Copyright TRX page 51 of 131 Konsola 2 User s manual Configure rule for adding a virtual channel mm Add physical channels Q Add physical channels the calls wi
145. n mechanism between the workstation and the recorder Certificate information allow obtaining information about the SSL certificate including name of the owner and validity period the public key owner etc List of available recorders E General settings Recorders list s lt a y R KSRC5 172 16 100 15 FS Cr y a KSRC 332 172 16 0 181 Copyright TRX page 31 of 131 Konsola 2 User s manual When you click OK the recorder appears in the List of available recorders win dow After selecting the device and choose from the side menu Remove recorder or Edit recorder is possible to properly edit the recorder parameters or remove it from the list Search available option will start the process of automatic search for registrars You will be able to initiate all the found devices one common login and password Konsola 2 p l Found recorders do not have logon data login and user password on the recorder Do you want to initialize all of them with the appropriate logon data c jJ ewe j This option is useful if user has accounts on many recorders and these accounts have the same logins and passwords or will be used the default admin account Initializing recorders mm Enter login and password which all new recorders will be initialized with Login admin Password eovece Otherwise each recorder shall be initiated separately In order to do
146. n the html format contain summary and statistics for each ar chive file erede i Archiving report T file E Archives kd 1 html C E Google P ff D General statististics Archive name kd 1 tra3 The first recording Wednesday 8 1 2012 8 37 16 AM The last recording Friday 8 24 2012 9 19 07 AM Number of recordings 41 Total length of recordings Hours 1 minutes 23 seconds 30 Statistics split to channels Recorder Channel Number of talks Total length 172 16 0 199 isdn 41 Hours 1 minutes 23 seconds 30 After the archive builder finishes its operation it is required to close its win dow The playback of archives The Konsola 2 application allows to playback the contents of information stored in the TRX archive files This can be done by means of the Archive mod ule which can be run by means of clicking the The recordings archive button on the Konsola 2 toolbar A new window appears after this option is selected allowing loading con tents of the archive file and browsing the list of archived recordings m Konsola 2 Version 2 7 43 1007 The recordings archive Co m Console View Help x A 9 Logout v Task bar A The recordings archive List of available recorders TX b O 0 4 Open Filtering Settings Recordings archive Load archive files using Open option to begin work Use Close option to close unnecessary session and decrease number of
147. ndeed necessary In order to add to the list a new terminal select the Add option from context menu In the dialog window define MAC address or IP address of new station and it line number To edit or delete a terminal from the list select 1t 1n the list and se lect from the context menu options Edit or Delete respectively For the selected terminal can also turn off the recording without removing it from the list For this uncheck the checkbox next to the station s IP MAC ad dress Alternatively you can use the Disable option from context menu Enable the recording of the selected station requires a check the checkbox lor select Enable option from the context menu After making changes click Apply to save changes and then use Send button to send the configuration to the recorder page 84 of 131 O Copyright TRX 4 8 7 4 4 8 8 4 8 8 1 4 8 8 2 Chapter 4 Description of Konsola 2 functions Signaling port in PBX This option is set only for the central Alcatel system are required to specify the port number for UDP protocol which is used to exchange the signaling mes sages with VoIP stations Supported audio standards TRX recorders are able to record audio stream encoded according to G 711 G 722 and G 729 Before attempting to install the recorder user shall check out if at least one of the above standards is in use in the target VoIP system CTI CTI module allows you to configure the recorder to work wi
148. ndow enter the name and optionally a brief description of the filter you are creating The name you entered will appear in the menu Filtering function Change filter parameters xs Short name and a description Name 20 sec Descr calls longer than 20 sec Logical expression To go to create a rule click the Ed icon in the lower right part of the window Copyright TRX page 107 of 131 Konsola 2 User s manual Expression building Expression Variables Identifier Type Name and meaning AccountInfo String Bussines transaction code AgentName String Agent name AgentNumber String Agent number description AgentNumber String Agent number AlertingPartyNumber String Alerting party number AnsweringDeviceName String Answering device name AnsweringDeviceNumber String Answering device number Called String Called Tutorial data type formats Operator Logical AND v insert Comparision Different 4 Insert Tutorial how operators work The window above allows you to create your own rule conditions field Expres sion or using logical expressions wizard recommended especially for less expe rienced users Manually creating filters At the bottom part of window there are tools to help build filtering expres sion They allow you to insert the Expression field the names of variables and the corresponding operators comparison or logical The names of the variables av
149. ne and digital card s input Although the signal in the system line 1s digital sometimes it 1s necessary to adjust system boards in order to match different lev els of this signal In most installations 95 it is not necessary however in page 92 of 131 O Copyright TRX Chapter 4 Description of Konsola 2 functions some it is The matching improvement is necessary if the monitored audio sig nal from the line is distorted by ticks pops or the noise The goal of the matching process is to obtain clear audio signal Obtaining the correct audio signal will also mean a correct decoding of signaling transmitted between the phone and PBX The procedure for setting the optimum PWM parameter value In a separate Konsola 2 window start the monitoring process for selected channel In the Cards window change the value of PWM parameter slightly max 10 mV at once press the Save button and press the Send button amp The effects of changing the parameter s value will be audible via monitoring If the change caused more noise and pops to appear you need to change the parame ter value in the other way The goal of the matching procedure is to set the value of the parameter equal to the mean of values defining the range While the regula tion takes place user will notice that two values of the parameter exist Setting the PWM value less than some minimum value and greater than some maximum value will result in audible clicks Both the
150. ng the archive builder 1s described in the following paragraphs The current status of the builder is presented in the left part of the application window The list of steps that are necessary to create the archive file set is presented there The current phase of builder operation is marked off by the name of the step presented in bold It is possible to move between successive builder steps by means of the Next and the Previous buttons The Next button will not become active until all the necessary data is provided 4 13 1 1 Channel selection At the first stage the archiving wizard there 1s a need for defining the channel physical and or virtual list that will be source of archived recordings The user has access only these channels for which his account has granted right to archive on chosen recorder The selected active channels are marked with the green dot JO By default all available to the user channels are selected It is possible to select single channel by clicking on it or it 1s possible to use con text menu for the list and select or deselect all channels at once The following op tions are available Mark Unmark and Inverse page 124 of 131 Copyright TRX Chapter 4 Description of Konsola 2 functions i Logon Logout Taskbar The recordings archive List of available recorders 172 16 0 199 dok analog_0 analog_1 JO Physical Physical 5 6 analog_2 analog_3 EU Physical Physical 8 ISDN 01 Ma
151. nnels will be possible when additional conditions are met I user rl user account exists on the recorder and the password entered LS correct 2 recorder user user rl has permission to listening the desired channels on the device 1 1 8 Logging into TRX recorder Logging into the recorder takes place implicitly every time a user uses a specific Konsola 2 functionality relating to the TRX recorder e g listens to a call recorded on a particular channel page 8 of 131 O Copyright TRX Chapter 1 The basic Log in to the recorder is strictly related to the set of privileges that the user has a recorder on a particular device e g listening monitoring and archiving for the specified set of channels The combination of both of these logon mechanisms allows flexible configu ration of access rights to system functions It is possible for example granting permission only to playback the calls whose source is a strictly defined set of channels In particular the user can have grant access rights to only those records in which it participates as a party initiating or receiving a call 1 1 9 Description of security levels Recorders are equipped with different security systems providing protection of all recorded information from unauthorized access The security level system is one of them A number in range from 0 up to 255 is assigned to every user channel and re cording on the recorder The default security level is set to
152. ntext menu for the channel The program requires the confirmation removal of the channel Delete the virtual channel ES o Are you sure to delete the chosen virtual channel Notice Virtual channel removal will cause all recordings on this channel to be come inaccessible these however are not deleted O Copyright TRX page 53 of 131 Konsola 2 User s manual 4 8 3 3 Deleted virtual channels By default virtual channels that have been removed are not visible on the vir tual channels list This can be changed allowing user to restore deleted channels In order to show deleted channels on the list make sure that the Show deleted option from the context menu for virtual channels list 1s enabled Channels that have been deleted are represented by the modified icon instead of and the symbol before the name It is possible to restore deleted chan nel by means of the Undelete option available from the context menu for deleted channel The restoration of virtual channel will cause all recordings created on the particu lar channel to become accessible Example applications of the virtual channels mechanism This section presents a few examples of configuration of virtual channels for the most common cases Example phone numbers 228713333 228713334 repre sent local phones and randomly selected 608xxxxxx numbers represent external city phones Recording all calls In order to record all incoming an
153. o bond2 0 0 0 0 Standard operation mode bonds 0 0 0 0 MAC address 00 22 4D A7 75 8B eth0 172 16 0 199 IP address 172 16 0 199 thi 0 0 0 0 Network mask 255 255 255 0 Q Default gateway Broadcast address 327 35 2 0 o 225 Hostname DNS A Bonding Static host names a8 Static routing Appl lime configuration Y e IP address 172 16 0 199 User admin Press F1 to get help Version 2 7 43 1007 Account Administrator programu Konsola 2 The network configuration panel window allows you to verify the MAC address of network interfaces setting the network parameters IP address network mask and broadcast ad dress for each interface setting the default gateway address and hostname of the recorder setting the DNS servers and or static host names The changes to each parts of the Network configuration module are stored in the application after approval of the Apply button The settings are stored in the recorder when you send them to the device us ing the Send button amp Port bonding The Bonding function used in the Konsola 2 allows you to combine several physical network interfaces into one virtual bond 0 3 O Copyright TRX 243 1007 Recorder configuration TRX_doc 172 16 0 199 7776 e J fm amp Console View Help 9 Logout Task bar TA The recordings archive List of available recorders Logon EX 9 8e 3 Gre A Recorder
154. o the existing virtual channels Recording rule xs Rule Accept Who Whom to a Cancel Direction All Classification method Accept Comment single virtual channel may contain a few rules Please keep in mind that the call will be recorded on the virtual channel if it meets at least one of permission rules and at the same time it does not meet any prohibition rules Each rule for the virtual channel must be related to a set of physical channels If there 1s no relation defined the rule 1s not active This relation states which calls from which physical channels shall be monitored and have rule checked upon them page 52 of 131 O Copyright TRX Chapter 4 Description of Konsola 2 functions Selection of physical channels is possible by means of the Add channels option from the context menu for a particular rule A Konsola 2 Version 2 7 43 1007 Recorder configuration TRX_doc 172 16 0 199 7776 Col e fm Console Program settings View Windows Help a x n 9 Logout Task bar The recordings archive List of available recorders X Ky ME JE gt z dd Ww A pO Recorder Physical Virtual Users ACL Configuration VolP CTI Boards Encryption Virtual channels 4 245 c_cti rules 1 Accept All 254 voip rules 2 Edit 255 ISDN BRA rules 1 Remove Add channels Delete channels GQ Find IP address
155. oad Identification data download c Recorder configuration recovery Recorder configuration backup Remote restart of the recorder IP address 172 16 0 199 User admin Press F1 to get help Version 27 43 1007 Account Administrator programu Konsola 2 NUM It is strongly advised to download this data and email it to TRX service serwis trx com pl when reporting problems with the recorder operation User shall at first state the folder where he wants the diagnostic data to be stored and then the Download button shall be pressed in order to get the data from the recorder The download process may take some time since the volume of diagnostic data on the recorder can be relatively large Identification data download This option allows you to download the identification data of the recorder Identification data contains reduced information about the functioning of the re corder thus the file volume is much smaller than the diagnostic file The retrieve process 1s analogous to the retrieve of recorder diagnostic data Recorder configuration recovery The Recorder configuration recovery option together with the Recorder con figuration backup option described below allow to fix recorder configuration is sues quickly and efficiently after it has been corrupted Before the configuration may be recovered is shall be loaded from the backup file After the configuration file 1s loaded it 1s possible to choose what
156. of the recorder IP address 172 16 0 199 User admin Version 2 7 43 1007 Account Administrator programu Konsola 2 NUM Usually it takes approximately about 30 seconds for the recorder to restart Sometimes it may take more time because once per several restarts the recorder will verify the integrity of data on the hard drive Any Konsola 2 windows related to the recorder that is about to be restarted shall be closed and reopened when the recorder becomes available on the list of available recorders 6 1 K or s ole 2 Versio i n 27 3 1007 E IR ordi an fia ra TRX OC 72 16 0 199 7776 ie xX amp Console View Help el x FA Logon Logout amp Task bar The recordings archive List of available recorders TX RECORDER CONFIGURATION 2 Recorder is unavailable During Konsola 2 operation recorder has become unavailable List of possible reasons for this follows e recorder has been turned off e recorder is being restarted after firmware upgrade for example e either recorder or its network card has failed to operate correctly e some of network devices routing recorder related traffic has been turned off or it is actively refusing to pass the network traffic to the recorder n the recorder il Information about recorder 5 Name TRX doc a IP address and port number 172 16 0 199 7776 E Account name login admin Done Version 2 7 43 1007 Account
157. ogramu Konsola 2 NUM 4 10 1 Setting time range It 1s possible to set the time range for logs by means of the options available either on the icon bar or in the Logs menu 9 All logs I Last hour 3 Last24h Last 7 days Last 31 days Current day Current week Current month Any day Any range 9 Alllogs 4 10 2 Filtering logs by their type Records on the log list can be filtered by means of two buttons Events priori ties and Users 4 10 2 1 Event priorities The menu enables to control the display of logs depending on the level of im portance alerts errors warnings etc Each priority level has a different graphic symbol located to the left of the event message Copyright TRX page 99 of 131 Konsola 2 User s manual All priorities Change priority J S amp S S S S S eer Emergency Alert Critical Error Warning Notice Information SDOOrPPOOG Debug 4 10 2 2 Users The Users list allows to select what type of log 1s presented The filtering is related to all user accounts with one exception of the S YSTEM pseudo account All types of logged information are presented for this account e t BED EUR TRX doc 172 16 0 199 7776 Foe t a Console View Help x FA Logon Logout amp Task
158. olume name Volume letter Total space 4 SanDisk Cruzer Crossfire USB D F 509 967 360 Refresh device list Cane Device choice window shows all detected USB mass storage For each of them displays the following parameters device name volume name volume letter total space page 34 of 131 Copyright TRX Chapter 4 Description of Konsola 2 functions The following steps should be given the password for the user for whom the key 1s created CJ WW Hardware key wizard Enter password Because the program does not store the login password you must now enter that it can be used at logon using hardware key Full name of the account trx dok Account login trx dok Enter the password LILLI Repeat password soccccce Both passwords have to be identical The wizard only checks whether the typed twice the same password but does not check whether it complies with the password of the user If you generate a key with an incorrect password when trying to log the user will be prompted an error Konsola 2 o Access denied Login and password do not match S Hardware key wizard Enter pin Pin is the password to access the hardware key When you log in the pin is needed to read the relevant login password that is stored on the hardware key Full name of the device SanDisk Cruzer Crossfire USB Device Letter and name of the volume E Enter the pin eccce Repea
159. onitoring Playback Archiving Configuration Upgrade Logs Settings gt Objects on list 0 jects 0 Global information Click one of the recorders on the list If the list is empty use Find option Recorders number 0 Find all available recorders in a network works with recorders software from Feb 2006 or n x86 Version 2 7 59 317 Account Administrator programu Konsola 2 If the search operation completes successfully you are prompted to launch any found address one common login and password When you click on the Yes button opens a login window to enter the default user data recorder that 1s admin and admin Login After clicking OK user will see icons representing all recorders detected by the Konsola 2 program am VNUriSUId L VEIO ed 2 911 st Q Console View Help Logon Logout E Task bar 4 The recordings archive List of available recorders qp sw Q 3 v Q4 4 List of available recorders Add Edit Copy Delete Find Monitoring Playback Archiving Configuration Upgrade Logs Settings objects on iist 1 i jects AA Subnet 172 16 0 0 class B Available 1 1 172 16 0 199 172 16 0 199 admin 2 0 16 07 15 04 2014PCT Global information User description Disk size 492 3 GB A d Name Trx_dokumentacja Free disk space 94 IP address 172 16 0 199 Number of records 446 Main comm port 7776 Local time 2
160. ording contains information about the contents system phone display 23 for other ordinary calls It is possible to get familiar with the contents of the recording by double clicking on the recording Alternatively user may first select the recording on the list and then press the ENTER button or choose from the context menu the Start playback option The player allows to playback the selected call and provides additional infor mation relating to the recording It is divided into a few sections presenting dif ferent information related to the recording The Player window The appearance of the window in the minimized version when you first start the program 1s shown in the picture below Player 9 31 43 7 Set of buttons under the left bottom slider allows you to display or hide the following modules the graphical representation of the recording the display of the system phone for most producers information about the parameters of the playback call tone signaling chars 1f they have been used in recording O Copyright TRX page 115 of 131 Konsola 2 User s manual The Player window in maximized version with all modules switched 1s shown in the figure below Player 15 42 48 0 i M QoQ qe EX E o b H v ey Ww E 10 trx com pl Begin 00 00 000 End 00 28 000 Size 00 28 000 a Size 24x 2 220 JUREK KONSULTACJA gt Index 147598 Date 2013 12 06 15 42 3
161. ork settings on this tab are un available Physical channel settings Eza General settings Comment settings a Periodic recording E vox Current New Signal level for recording activation range 1 127 1 Maximum time of silience sec range 1 255 1 3 Filling range 1 100 1 20 ox ce Ao O Copyright TRX page 47 of 131 Konsola 2 User s manual 4 8 3 The recording process will begin only if both the level of audio signal ex ceeds value stated in Signal level for recording activation option and within the last second the percentage of audio samples exceeding threshold level 1s greater than the value stated in the Filling option The Filling option immunes VOX mechanism against spikes and other random peaky disturbances in the monitored audio which could cause undesired recording to begin The recording process will stop if the signal level 1s below the threshold level for the time lapse defined with the Maximum time of silence option The standard parameters for the VOX mechanism are the signal threshold level 30 units the silence timeout 3 seconds the filling 40 The threshold level units are the same as units presented on the graph in the Moni toring module The correct procedure of setting the VOX threshold value shall in clude determination of background noise level and setting threshold value a bit higher 5 to 10 units The default parameter values
162. ormat archive If the DTMF signaling is pre sent in the recording it can be decoded using the DSP module A detailed description of the features of the player is presented in section 4 72 5 1 For recordings of fax transmission it is possible to decode this transmis sion and get the picture of the document that s been faxed additional license is required List of searched calls along with the date and time of call initiating Calling and called Called numbers and other parameters can be saved to a file in csv or html format page 102 of 131 O Copyright TRX 4 12 1 4 12 2 Chapter 4 Description of Konsola 2 functions The security features allow you to limit the possibility of playback calls for users whose security level 1s less than the level assigned for secured recordings Re eardless of the calls can be protected by a password that must be given when you try to play them Another advantage of the Konsola 2 1s a possibility to add text notes or attachments files of up to 2 MB to the selected recording To view the list of recordings it 1s necessary to determine source of the recordings i e logical and or physical channels time range for searched calls Channels selection After the click to the Channels button a window with the list of recorder channels is being opened By default all channels are disabled therefore the chan nels which are the source for the recordings should be activating Symbol in
163. oves the quality of recorder s software and periodically releases new versions of software The Upgrade module allows user to upgrade recorder s software The first step performed during the upgrade to the recorder should be to save the current configuration to a file Recorder configuration backup function was presented in chapter 4 8 6 4 Adminis trative tools in section Recorder configuration backup The Load option The next step after saving the current configuration of recorder to the file 1s to load the tru file containing the new recorder software This can be done by clicking on the Load button in the toolbar c Konsola 2 Version 27 43 1007 Recorder upgrade TRX doc 172 16 0 199 7776 gem mmol N Console View Help e x Logon O Logout Task bar The recordings archive List of available recorders TEX hb st Load Execute Settings fS gt TRX doc oh 172 16 0 199 7776 ume y 2 0 15 08 07 10 2013PCI Description Loaded upgrade 2 0 15 09 08 10 2013PCLTRU Upgrade version 2 0 15 09 08 10 2013PCI Single operation Total progress Duration 0 00 00 Version 2 7 43 1007 Account Administrator programu Konsola 2 NUM page 96 of 131 Copyright TRX 4 9 2 Chapter 4 Description of Konsola 2 functions The execute option After the upgrade file tru is loaded it should be send to the recorder This can be done by means of the Execute
164. ppears in green At the same time the OK button is used to write the rules in the application becomes active Other wise a message in red indicates an error in the syntax rules After creating the filtering rule its name is added to the list of filters that is available when you select the arrow next to the Filtering button Sel Filtering Se v Filtering on Quick filtering r Advanced filtering E Quick filtering An alternative to the advanced filters created on the basis of logical expres sions can be use of fast filtering Configuration a filter for incoming calls corre sponding to the example described in the previous section is shown in figure be low Quick filtering E Number Date time 9 Direction Length 3 Comment Station addresses V Enable EO incoming bo Outgoing No direction 4 12 4 1 Examples of the filters applications This section contains examples of how to configure call list filters The first filter is formed using the manual process and the other using the wizard In both examples the beginning is the same in the Playback of recordings window click the Filtering button D A A 4 Channels All Filtering Settings Searching for calls about the duration above 20 seconds manual process In the next step in field List of public filters select Add a new filter option from the context menu In the new window enter a name and description for the filter that is app
165. pplication and thus to the stored recordings and recorder configuration settings is protected by a password or hardware key dongle USB pendrive Witch Konsola 2 you can perform the following operations searching viewing and playback of recordings from the recorder disk space write the selected calls to audio files wav or mp3 write the call report to files html or txt channels status monitoring and eavesdropping the active calls retrieval recorded calls to the computer s hard drive manual archiving of recordings configuration channels for TDM or VoIP call recording virtual channels programming configuring access control lists ACL viewing logs of recorder s users software updates A program run with administrator privileges can include change the configu ration of the supported recorders software updates and adding and granting privi leges for new Konsola 2 user accounts Definitions In the next section is a description of some terms used in the Konsola 2 User s Guide Getting acquainted with following definitions will help in further work with the program The physical channel The physical channel represents a single phone line connected to the recorder In case of analogue lines it means one pair of wires connected to one recorder s socket Some digital transmission standards eg ISDN allow sending more than page 6 of 131 Copyright TRX 1 1 2 1 1 3 1 1 4 1 1 5 Chapter 1 The
166. previous log This could potentially be used to gain unauthorized access to the program therefore you should use this option with caution The default login and password for account of the Konsola 2 administrator account is respectively admin and admin 4 1 2 Hardware key The Hardware key allows on log into the Konsola 2 for users who have a spe cially prepared USB pen drive To access the program using hardware key you should insert the pen drive to your local computer USB socket and enter the valid pin maximum of 128 characters Enter the pin EJ Enter PIN to gain access to information on the aN dongle pendrive OO j Enter the pin The hardware key wizard used to prepare configuration for USB pendrive has been described in section 4 3 2 6 4 2 Logging out of the program Logging out of the Konsola 2 is taking place after clicking the 9 icon or se lect Logout from the Console menu Logout operation does not close program window You can login again by clicking on the Al icon or selecting from the menu bar Console Login O Copyright TRX page 25 of 131 Konsola 2 User s manual 4 3 Program configuration The Konsola 2 settings window menu Console Program configuration allows accessing the following options security policy user accounts configuration on 27 43 1007 ne Konsola 2 settings N Console Program settings View Windows Help E Logon B Logout
167. pyright TRX Chapter 3 Quick setup for call recording on ISDN PRI trunk line 3 Quick setup for call recording on ISDN PRI trunk line This chapter describes the basic operations necessary to configure the record er to be able to record calls on ISDN PRI trunk line with capacity of 15 voice channels Section 3 is intended to quickly familiarize with the configuration and handling of recorder at primary level The more complex aspects of configuration and precise description of Konso la 2 functionality was presented in the next chapter Description of Konsola 2 functions 3 1 Adding the recorder In order to start work with the program user should log onto the default Konsola 2 account login and password admin and admin Login to application f Select an account you want login to d 4 Remember last login and password Ci After first logging an empty window toolbar List of available recorder ap pears At this point user must create a list of recorders that will be handled by the Konsola 2 application The most convenient is to use the automatic search func tion It starts with a click on the Search icon on the toolbar List of available re corders Copyright TRX page 15 of 131 Konsola 2 User s manual Console View Help 4 Logon 0 Logout Task bar The recordings archive List of available recorders ap 3 v 3 4 List of available recorders Add Edit Copy Delete M
168. r all network devices Everyone host single device specified by IP address Particular host devices with IP addresses from a specified subnet Particular subnet devices with IP addresses from a specified range Host address range Add Change settings of ACL access control list ex Network device name eth0 172 16 0 199 Z Action Network address of sender or subnet LOG Log attempts of establishing connection Everyone host REJECT Reject connection attempt notify connection ini Particular host G 0 0 0 Particular subnet 172 16 0 0 ff 255 255 255 0 _ Host address range from to B 0 0 0 0 0 0 0 Service or communication port Service or range name All services bl J Port number 0 tcp Rule s comment The access rules may apply to all or specified e g TRX API recorder ser vices In addition to the names of services the rules can be built based on port numbers and protocol type TCP or UDP Konsola 2 program warns the user if the access list ACL rules a complete cut off communication with the recorder If despite the warnings configuration will be sent to the recorder remote monitor ing and management will be blocked Restoring IP communications in this case is possible only after turning off the Firewall function from local keyboard on front panel of the recorder O Copyright TRX page 65 of 131 Konsola 2 User s manual
169. rdings archive List of available recorders X 9 9 aege z ZSE A 9 Recorder Physical Virtual Users ACL Configuration VolP CTI Boards Encryption ID Supported System Card type Number of channels Firmware version V ANALOG DSP analog 4 1 09 CE7 2BPD ISDN 4 24 04 J Card parameters e Firmware upgrade 508 Analog_DSP2 File name Size System name Software version Date and time of the upgrade creation ANALOG2_2ch_0126 thu 44kB Analog DSP2 1 26 4 13 2012 10 47 57 AM CT ANALOG2 Ach 0126 0hu 4448 Analog DSP2 1 26 CREER DGT SERIAL 4ch 0400 thu 123kB DGT SRL 77 77 7 10 2008 3 11 18 PM 4 DGT SERIAL 4ch 040i thu 123kB DGT SRL 4 01 9 3 2008 10 01 00 AM EE ANALOG2 4ch 0126 thu pcr SERIAL 4ch 0402 thu 123kB DGT SRL 4 02 9 3 2008 10 00 42 AM S g loa DSP2 uporade_ANALOG2_0126 thu 44kB Analog DSP2 1 26 4 13 2012 10 48 05 AM M Anais J upgrade i Lie Type firmware Version 1 26 From day 4 13 2012 10 47 52 AM Size 45872 Description eliminacja kr tkich nagran z RT KENWOOD NEXEDGE Proceed with the upgrade WP address 172160159 User admin r GB man Version 2 7 43 1007 Account Administrator programu Konsola 2 NUM In order to perform change of the software select the checkbox W next to de scription desired board and select the Firmware upgrade option User may select a few boards as long as they support the same system All selected boards will b
170. recorder This function allows you to remotely reboot the recorder TRX device restart should be performed after significant changes in the configuration e g loading new VoIP channels license file restoring recorder configuration from backup file Konsola 2 requires the user to confirm this operation before the device will be restarted P Konsola 2 Version 27 43 1007 Recorder configuration TRX doc 172 16 0 199 7776 J mem Console View Help x FA Logon g Logout Task bar The recordings archive List of available recorders TX 2 92 xs uo Recorder Physical Virtual Users ACL nfiguration VoIP CTI Boards Encryption Send General configuration and administrative tools Network configuration Y Confirm recorder to be restarted limo conte v No calls will be recorded during system restart Connection with t Konsola 2 application will be lost too Certificate Y Confirmation will cause the recorder to become unavailable for time range of approx 30 seconds up to several minutes Longer restart times are result of mandatory periodical disk testing procedires at Passwords confguration Y system start up Configuration module will be automatically closed Administrative tools Change of the recorder ID number Ql Diagnostic data download 5 Identification data download c Recorder configuration recovery Ll Recorder configuration backup Remote restart
171. recordings on the list Activate object in left module window to change contents of this window Date and time from Time to Length Channel Direction Who Whomto Comment Recordings list Number of recordings 0 average length of the recordings 0 Total length of recordings 0 Version 2 7 43 1007 Account Administrator programu Konsola 2 NUM In order to get to the recordings in the archive it is necessary to open it first and load its content to the application This can be done with the Open option Copyright TRX page 129 of 131 Konsola 2 User s manual available on the icon bar or using the F6 shortcut The file open dialog will ap pear then allowing to point particular archive file When you upload the file click on the owe icon left panel and then by double clicking on the icon select a channel or channels right panel The list of archived calls for selected channels appears at the bottom of the win dow The playback of recordings from the archive file is analogous to playback calls directly from recorder fr Konsola 2 Version 27 43 1007 The recordings archive Col E Jem T9 Console View Help x A O Logout Task bar The recordings archive List of available recorders TX A 8 4 Open Close Filtering Refresh Settings Session 2E7348EE 97A2 4980 AOE4 5BOSED9D46E0 Physical session channels AC12FCDB 71EC 4BCC B7BD B3BA5ADFA Q9 kanal 29 29
172. rk Notice Please keep in mind that any changes in the record er s configuration will be stored on the recorder after pressing the Send button The password configuration The password configuration involves possibility of changing the password for the access to the recorder for current recorder user The privileged user of Konsola 2 application is also able to set passwords for the local access to the recorder via built in menu on the recorder The current user password option With this option the current recorder access password for the current recorder user may be altered It is required to provide the old password correctly Also new access password shall be typed twice in order to complete the password changing procedure suc cessfully This option is the only one available in the Configuration section for non privileged recorder users O Copyright TRX page 73 of 131 Konsola 2 User s manual 4 8 6 4 P Konsola 2 Version 2 7 59 317 Recorder configuration 172 16 0 199 7776 Cola mS Console View Help x m O Logout 5 Task bar TA The recordings archive List of available recorders X S 9 o 8e 2 Ss A Recorder Physical Virtual Users ACL Configuration VoIP CTI Boards Encryption General configuration and administrative tools A tange asswori Current password COLIT E New password TITITI 9999 User password Change of the local user password amp Chang
173. ropriately 20 sec and calls about the duration above 20 s and click on the arrow Ed next to the Logical expression field Copyright TRX page 111 of 131 Konsola 2 User s manual a Konsola 2 Version 2 7 43 1007 Playback of recordings TRX doc 172 16 0 199 7776 el amp 3 Console View Help E x nm 9 Logout Task bar The recordings archive List of available recorders TX J pis m E ve ey v Channels Any range Filtering Settings Configuration of filters of recording list List of public filters i gt Change filter parameters Name Condition Short name and a description Name 20 sec Descr calls about the duration above 20 s List of private filters Name Condition Number of recordings 228 Average recordings length 1 13 Total length of recordings 4h 38m 50s Version 2 7 43 1007 Account Administrator programu Konsola 2 NUM In a new Expression building window locate and select from the Expression list the variable representing duration of a call Length Expression building x Expression Length Chek Variabl Identifier Type Name and meaning Direction String Direction GlobalCallGlbUnigID Binary table GlobalCallGlbUniqID GlobalCallSubDomID Binary table X GlobalCallsubDomID GlobalCallswSubDomName String GlobalCallSwSubDomName GroupNumber String Group number GroupNumberDesc Strin
174. s received on interface ethi Y Basic recommendations for ballancing the network traffic on the recorder If possible VoIP related network traffic shall be received on the network interface not related to communication with user workstation usually it is ethO or bondO interface The general configuration Monitored stations Signalling port in PBX Setting of parameters for the VoIP related ethernet interface is not required if it is not used for communication with the user wokstation If the VoIP traffic is related to the interface working in the bonding mode it is necessary to configure this interface Apply bs IP address 172 16 0 199 User admin Version 27 43 1007 Account Administrator programu Konsola 2 NUM O Copyright TRX page 83 of 131 Konsola 2 User s manual Monitored stations For some VoIP systems Alcatel Avaya it is necessary to build relations be tween VoIP terminals and the numbers of station they are connected to in order to allow the recorder to assign these numbers to appropriate terminals It 1s neces sary because the PBX does not send this data to the terminals and there is a need to provide this information to the recorder in the other way The number of entries in the table can be greater than the number of pur chased VoIP licenses However the number simultaneously recorded terminals will be equal to the number of licenses fr Konsola 2 Version 27 43 10
175. s that can be used for recording audio data The first group contains a set of codecs recommended for archiving because of the good audio quality or a sufficiently high ratio of compression factor The native recorder codec the CCiTT A law is in this group due to good quality Second group contains a set of codecs not recommended for archiving because of the poor audio quality or a relatively small ratio of compression page 126 of 131 O Copyright TRX Chapter 4 Description of Konsola 2 functions i Logon Logout amp Task bar A The recordings archive List of available recorders Recommended good quality or high compression speed Speex Encoder TRX Filter iLBC Encoder TRX Filter Compression 1 8 3 Compression 1 4 8 Speed 120 7 1 Speed 59 9 1 Gsm 6 10 Encoder TRX Filter CCITT A Law Compression 1 4 8 Compression 1 1 0 Speed 155 8 1 Speed 1168 5 1 Not recommended low quality or small compression speed WM Speech Encoder DMO WMAudio Encoder DMO Compression 1 16 0 Compression 1 8 0 Speed 41 7 1 Speed 333 9 1 IMA ADPCM Microsoft ADPCM Compression 1 2 0 Compression 1 2 0 Speed 1168 5 1 Speed 548 9 1 DSP Group TrueSpeech TM GSM 6 10 Compression 1 12 1 Compression 1 4 9 Speed 103 7 1 Speed 155 8 1 CCITT u Law Compression 1 1 0 Speed 1168 5 1 Other not verified it is recommended to do some tests before using this codec for massive archiving D LAME Audio Encoder In order to
176. se values are not constant depending on the type and topology of the sys tem to which the chosen channel of the card 1s connected Ultimately you must set the parameter value being the mean value of the limit values For example let s assume that values below 20 mV result in disturbances in audio signal values between 20 mV and 60 mV result in a clear audio signal values above 60 mV result in disturbed audio signal Therefore the optimum value of this parameter in this case will be 20 60 2 40 mV The PWM value setting recommendations dif the recorder and system phones are placed close to the PBX the matching can be usually improved by increase of the value of the parameter if the system phone on a particular line is placed far away from the PBX more than approx 100 m the matching may be improved by decrease of pa rameter value RINGLEN THRESHOLD The recorder allows for recording unanswered incoming calls With this pa rameter it is possible to set the limit value of waiting time for incoming calls to be answered If such call is not answered within the stated time recording of this call begins If the remote user will finally drop the call it will be marked as NC not connected on the recorder If the call will be finally answered it will not be marked as not connected For this mechanism to work it is necessary to enable the RECRING option SERIAL NUMBER The serial number of the card 1s pre
177. sections of the recorder configuration were backed up and may be restored e g Virtual channels Network setting Time zone After the selection of configuration sections to be recovered is done the re covery process may begin It starts after user presses the Begin button After the configuration is restored it is advised to restart the recorder by means of the Re mote restart of the recorder function Copyright TRX page 75 of 131 Konsola 2 User s manual f i amp Console View Help logon O Logout Taskbar amp The recordings archive List of available recorders Y 9 2 se eae y o Recorder Physical Virtual Users ACL Configuration VoIP CTI Boards Encryption Send Cancel General configuration and administrative tools Network configuration Y 2 Retrieve recorder s configuration from file x oora x gt Filename config 172 16 0 175 04102013 trc2 Localization E REJ konfig Y A dninisimiee EE Configuration file content Recorder s version 2 0 15 07 04 10 2013PCI Change of the recorder ID Network IP address 172 16 0 175 Created by Konsola 2 2 7 43 1004 Creation date Friday October 04 2013 4 28 42 PM Srodkowoeuropejski Diagnostic data download Identification data download Recorder configuration recovery Select settings to be retrieved Record Edd 7 All E Physical channels E Time correction V Virtual channels Time zone User accounts V Network settings
178. security level comments add text notes or attachments Options are availa ble from the context menu for the one or group of selected calls 4 12 9 1 Changing the recording parameters The Change recording parameters option allows adding or modifying some parameters of selected recordings Changing the recording parameters will in no way interfere with the content of the recorded conversations page 120 of 131 O Copyright TRX Chapter 4 Description of Konsola 2 functions Function is available both from the context menu and by using CTRL M keyboard shortcut Some parameters such as Comment Level access to record or user fields User I to User 5 may be modified unconditionally The Who Whom to and Direction parameters can be changed only if have not been determined by the recorder during the call recording Changing the recording parameters EJ Changing the recording parameters x Talk parameters User fields Talk parameters User fields hange comment ISDN 10 User 1 Because of recorders limitations comments longer than 40 F User 2 characters will be truncated 226010000 Change direction none incoming outgoing Change of direction and phones numbers can be performed only if both fields are empty and no direction is set It means that the recorder has not decoded any of those parameters Change level Change key 3 Delete key The Changing the recording parameters window allo
179. select the codec one should double click on the icon representing par ticular codec This will cause the icon appearance to change green dot appears 4 13 1 4 Archive parameters The parameters of the archive file can be stated in this step of the archive builder E Add the date of first backup record to the archive file name E Add the date of last backup record to the archive file name Disk DVD ROM plik do 2 GB Disk DVD R RW 4 7 GB Disk DVD R RW DL 8 5 GB 39 other archive file size Trees pee B 8 e Version 2 7 43 1007 Account Administrator programu Konsola 2 NUM O Copyright TRX page 127 of 131 Konsola 2 User s manual 4 13 1 5 The archiving mode states what type of archiving will take place By default each archive file is independent of any other archives The incremental archiving is under development In File location field user is able to state where the archive files shall be stored File name prefix File numbering begins at and File size fields determine what shall be the name of archive files and what size the archive files should be The date of the first or last backup record can be added to the archive file name File name prefix is the common part of name for the all created archive files this field cannot be blank If the amount of archived data exceeds the file size limit stated by the user another archive file 1s created with the same filename prefix but with succ
180. sented in this parameter SERVICE MODE This parameter enables the card to send some diagnostic data to the recorder This parameter shall not be altered unless TR X service recommends to do so SW VERSION This parameter brings the information about version of the firmware on card O Copyright TRX page 93 of 131 Konsola 2 User s manual 4 8 9 6 VOLUME BOOST n For low level signals it is possible to increase the signal level for 6dB with this option Six decibels stands for doubled amplitude of the signal If not careful ly used it may induce distortions for high level signals The upgrade of cards firmware In order to upgrade the boards firmware Konsola 2 user shall have adminis trative privileges WARNING DESPITE OF ALL TRX EFFORTS TO MAKE UPGRADE PROCESS AS SAFE AS POSSIBLE THERE IS ALWAYS A RISK OF UPGRADE FAILURE E G POWER SOURCE FAILURE AND SO ON WHICH IN WORST CASE WILL CAUSE BOARD TO FAIL TO OPERATE IN SUCH CIRCUMSTANCES BOARD WILL HAVE TO BE REPROGRAMMED BY TRX SERVICE The upgrade file can be obtained from TRX service serwis Q trx com pl While sending request for upgrade file provide us the information about the cur rent system type and the current software version on board Konsola 2 Version 2 7 43 1007 Recorder configuration TRX doc 172 16 0 199 7776 3 e Console View Help x n 9 Logout 9 Taskbar The reco
181. sented on the picture above will cause all calls to be recorded except the ones related to mum and brother home numbers It is important to configure a rule that allows recording all calls For increasing the legibility lists of channels have been rolled up be sure to fix the same range of channels for all rules Recording calls related to particular city phone numbers This type of configuration may become handy when user wants to record all calls related to predefined list of city phone numbers for example sales repre sentatives employees mobile phones and so on on one channel In this case two permission rules are required for each number one for incoming and the second for outgoing calls na Konsola 2 Version 27 43 1007 Recorder configuration TRX doc 172 16 0 199 7776 e m Console View Help E X n 9 Logout Task bar The recordings archive List of available recorders X S 9 9 e a3 oO A BO Recorder Physical Virtual Users ACL Configuration VolP CTI Boards Encryption e Virtual channels a 255 seles represent rules 4 4 Accept Incoming Numbers 608111000 gt Comment office 1 gt Accept Outgoing Numbers Node T 608111000 Comment office 1 E Accept Incoming Numbers 608000999 gt Comment office 2 a Accept Outgoing Numbers mum 608000999 Comment office 2 IP address 172 16 0 199 User admin
182. ser account setings EJ rom Authorization by means Windows user account Visible history days Authorization Authorization Authorization by means Windows user account Visible history days Login Recordings created after Authentication mode Login and password M 2014 04 25 15 18 54 Level 0r Admininstrator rights Recordings not older than 5 days 15 31 18 hh mm ss Requirements software version 2 0 15 13 27 11 2013 or later ox cance oc Cancel The Authorization tab allows you to make the following changes to the edited account user name login authentication mode permission level the granting or withdrawal of administrator privileges The Visible history days tab allows you to specify how old recordings can be viewed and or archived by the user Recordings created after this option refers to the recordings that have been rec orded after specified date and time Recordings not older than this option refers to the recordings that have been recorded in the past few days hours minutes seconds Notice The Visible history days function requires recorder firmware version 2 0 15 13 21 12 2013 or later and Konsola 2 in version 2 7 50 or later Removing an account If you select Delete option the Konsola 2 program requires confirmation the intention of removing the account from the recorder Delete user s ES o Are you sure to delete user s O Cop
183. ser s manual the current channel and Slave phone calls will be recorded on the next channel on the card By default this option allows to record single Master phone BOARD DESCRIPTOR This parameter brings the information about the kind of the board and the number of channels available on it BOOLS n BOOLS 1 The current set of option bits on the VOX COMMENT 4 RECGROUP RECRING 4 HANDSET V RIEEESIEITTIT TRITT TETTE ETT TTTTTTTTTTTTITT A binary value is returned in case of this parameter Each bit of it is related to particular functionality on the card If the bit 1s set so 1s the functionality If the functionality is inactive it is grayed out it is not available on the particular card Each of functionalities available in the BOOLS option 1s briefly described below in the order occurrence NUM_LEN This option is related to the AVAYA system cards only It defines the mini mum length of digit string which is to be considered useful brings the infor mation about the caller If it is not enabled strings with at least 3 successive dig its in it are considered to contain useful data And the requirement is 4 digits in the other case SERVICE OBSERVING Avaya system card needs to have this option enabled if it is connected to the line where the phone works in the SERVICE OBSERVING mode RELEASE Avaya system card will react properly will stop recording when the RELEASE button is pressed in the CALLMASTER phon
184. set of access rights for particular recorder functionalities monitoring playback and building archives out of selected chan nels In the third step of the wizard you can select one of the already existing or create a new virtual private channel for a given user Notice Virtual channels can be assigned exclusively to users who have logon mode configured as Windows account Creator for adding user i Virtual private channel Configure virtual private channel for this user None c cti Create a new virtual channel ISDN BRA voip ATTENTION Parameter Logon mode for this account must be set to Windows account next gt em page 60 of 131 O Copyright TRX Chapter 4 Description of Konsola 2 functions None the user haven t a virtual private channel Existing virtual channel this option allows the user to assign a virtual channel selected from a list of previously created channels Create a new virtual channel this option allows creating a new virtual channel and automatically assigning it as a personal virtual channel for new user This channel appears in the virtual panel where it is possible to define rules and physical channels Edit an account restricting visible history After selecting the Edit option the window with all data fields corresponding to the current configuration of the account appears 335 Recorder user account setings 9 e 335 Recorder u
185. sible for communication with the recorders Upgrades access to the module that allows you to change the software upgrade oh the recorder tru files No grant to function Recorders will result lack of access to any available recorder In this case user can play only recordings from the archive files tra tra3 Konsola 2 user will be able to take advantage of the modules Monitoring V2 Playback Archiving Configuration Upgrades and Logs only when access to this modules is granted to the user and the authorization data login password in which he logs to recorder are correct O Copyright TRX page 29 of 131 Konsola 2 User s manual When you put a tick mark next to any of the following modules Configu ration Archiving Playback Monitoring V2 Logs or Upgrades checkbox with the Recorders module are automatically selected Similarly disabling the Record ers module turns off the previously mentioned modules Clicking on the Show details link allows you to specify a set of functions and create a list of recorders available for the user The General settings tab of new window displays a set of operations determine right to modify the list of recorders List of available recorders mm General settings Recorders list Put the following recorders list options into use Add Search d n l m E x v Edit sd V Module settings lt p wed Delete V Save new settings Local module settings Searching
186. sical channels of recorder Current channel arrangement while the right one gives a quick overview of the current changes introduced by the user Projected channel arrangement The channel of the recorder cannot be assigned simultaneously to several VoIP systems Graphical representations of each distribution channels allow veri fy that this condition is fulfilled The following figure 1s an example of an incorrect distribution channels in a pool of channels VoIP recorder channels 115 and 116 are assigned both to Avaya and Cisco systems simultaneously page 80 of 131 O Copyright TRX Chapter 4 Description of Konsola 2 functions 1 T j n Uf D channel al id ne i iari a a Current channel arrangement Projected channel arrangement iL ETLILILILIL IL IL ILL IL IP IL IL 16 1L JEILILILILILILILOLIL IP IL ILIL IL 16 17 L JE ILJLILIEILIE IL IL IL IL IL IL IL IL 32 L ILJLILILIL OH 33 OUUU 48 4 JL LIL LIL IL ILLE IL IL LOL IL IL 64 esp JE JEJLILILIL IL IL IL ILL OL IL IL IL so ei L JLILILILILILILILILIL IL IDOL IL IL 9e L 123 1L JE JEJE JE OE TE JE YE E YE JE 1E 1E JE 2s SEAE ULL 1 Ee Systems and respective channels Base Number Base Number V Aastra 97 4 E Panasonic 1 M Alcate 97 2 F Siemens 97 W Avaya 113 4 F Sip 97 4 V Cisco 115 8 F H 323 55 2 E Ericsson 97 2 The following figure is an example of a valid connection channels arranged in a pool of channels VoIP recorder All sys
187. signal level of the selected channel as well as listen to call placed on the monitored channel This function provides in formation whether the channel physical or virtual conducted a phone call and is currently being recorded by the recorder Using Monitoring function has no effect on the process of call recording The playback audition Playback means listening to the recordings stored on hard disk of the record er The user can play phone calls registered at channels physical or virtual to which he has given a granted access and the security level of recordings is not higher than the level of the user User account of the Konsola 2 program The Konsola 2 application can be configured in order to individual users had access to a specific set of functionality After installing the program only one user account exists by default Konsola 2 Admin The default login and password for this account 1s admin and admin Copyright TRX page 7 of 131 Konsola 2 User s manual Konsola 2 Admin user has administrative privileges access to each program function handling and maintenance TRX recorders and permission to create ac counts for new users usually with limited access 1 1 6 User account of the TRX recorder The call recorder distinguishes between two kinds of users common ones and administrators Common users are able to handle the recorder at the most basic level for example playback of recorded calls or creating
188. stem agent login Channel number Channel 1 m VolP system agent login Q0 00 00 00 00 00 Enable event logging to a file only for admin Recommended only in case of problems because the log file grows quickly and after a short time can reach up to tens of MB NM VPC service observes what agent is currently logged into the Windows sys tem and this information is sent to the TRX recorder The recorder associates specific agent login with a particular phone line or with IP address of VoIP station and records all agent calls on the personal virtual channel The connection status between agent PC station and TR X recorder is presented in system tray by means one of the following icons VPC service cannot connect to the recorder incorrect configuration of either VPC agent or agent s account in the recorder m VPC Agent can communicate with the recorder and agent 1s online when the call is being recorded on VPC channel After you set up the VPC on all desks logging channel mechanism is ready for action The agent can log on to any position in Call Center The VPC service that running on his PC workstation recognizes that the agents 1s logged into the system and sending this data to the recorder With information about the physical channel for analog or digital station or IP MAC address for VoIP stations and ability to identify agent by his login the recorder 1s able recording the calls on private vir
189. system boards 32 Starting index of the pool VoIP channels 33 Number of channels designed for VoIP systems 96 EN c Total ammount of physical channels IP address 172 16 0 199 User admin Press F1 to get help Version 2 7 43 1007 Account Administrator programu Konsola 2 NUM The channel distribution For each of the recording VoIP systems the user specifies the index of the base channels of VoIP Base and the number of channels reserved for the chosen system Number Arranged channels will appear later after the restart of the re corder in the Physical panel The channel distribution option lets user to verify if VoIP channels are properly distributed among available recorder channels Proper distribution 1s the one where VoIP channels of different systems relate to different channels in the recorder In other words VoIP channel distribution 1s valid if there are no record er channels that are assigned to more than one VoIP channels Different VoIP systems are represented by means of different colors of boxes representing recorder channels It makes it visually easy to check if everything is fine with the distribution When moving the mouse pointer over the boxes user is being informed about what VoIP system is it related to It is possible to get famil iar with the current channel distribution and with the predicted distribution The left diagram illustrates the current distribution channels of VoIP in a pool of phy
190. t pin eeccce Both pins have to be identical Pin can have up to 128 characters Complete the process of key generation is indicated by the appearance of the screen CJ Hardware key wizard Hardware key generation All necessary data has been collected Press the button to generation hardware key Start creating hardware key Performance of hardware key process completed successfully Finish Cancel Copyright TRX page 35 of 131 Konsola 2 User s manual 4 3 2 7 4 3 2 8 If you enter an incorrect pin at logon into the program an error window appears Konsola 2 Login error Pin is not valid Changing the password Changing the password for the account 1s possible from the context menu for the selected icon select Set password or Disable password protection Notice Saving all changes entered in the configuration will be included only after approval by clicking the Save icon d Default user account mechanism Default user account mechanism allows to run Konsola 2 in context of one of application user accounts In other words one of application s user is being auto matically logged into the application after it is run In The configuration of user accounts window the default application user 1s branded with a white arrow inside the green square Konsola 2 Version 2 7 43 1007 The Konsola 2 settings Colea N Console Program settings View Windows He
191. tatus of all recorders on the list It is possible to disable the check for certain recorders by means of unchecking the Periodic test of the recorder availability option in the context menu for a selected device Next paragraphs give a brief description of all functionalities available from the list of available recorders Any functionality can be accessed in a few ways At the first user shall select the recorder on the list After that depending on its privileges is able to perform the following functions Channels monitoring Playback the selected recordings Data archiving Configuring the recorder settings Upgrade the recorder s software Retrieve system logs page 40 of 131 Copyright TRX Chapter 4 Description of Konsola 2 functions The function mentioned above can be executed by use of appropriate buttons on the toolbar 100 List of available Console Program settings View Windows Help Logon g Logout Task bar The recordings archive List of available recorders i gt m A jj Add Edit Copy Delete Find Monitoring Playback Archiving Configuration Upgrade Logs Settings TRX_doc 172 16 0 199 admin E 2 0 15 05 20 09 2013PCI 192 168 200 9 192 168 200 9 TRX 2 0 15 05 12 09 2013PCI nc KSRC5xx 172 16 0 199 i 172 16 11 203 user admin 2015 05 20 09 2013PCI Global information User description TRX
192. tem VOIP channel arrangement Current channel arrangement Projected channel arrangement 1QOOOOOOOOOOOOOO 16 OOOO 32 usp JE JE JEJE JE E E E E E E JE E 1E JE 2s Systems and respective channels Base Number Base Number M Aastra 97 4 F Panasonic 1 1 F Alcatel 97 2 F Siemens 97 J Avaya 113 4 F Sip 97 4 Wicisco u s E H 323 55 2 E Ericsson 97 2 Notice To enable call recording from IP station you must be aware of the need to create a virtual channel and link them with the VoIP channels of config ured system License The recording VoIP systems process is licensed 1 e the recorder is able to rec ord simultaneously as many recordings as the license states The VoIP channel count in the license file relates to all VoIP systems in the recorder It is user who decides how many channels of each system he wants to record License window displays the current number of licenses It also allows you to 1m port a new license file The modification of the license the number of VoIP channels that can be rec orded at the same time requires three actions to be taken retrieval of the license file trxlic from the recorder sending off the license file to the TRX service biuro trx com pl where it is upgraded and send back to the customer saving the received license file on the recorder O Copyright TRX page 81 of 131 Konsola 2 User s manual Bs A Console View Help logon
193. ter Avaya Lucent v12 06 and later Bosch any version Coral v1 54 and later DGT 4 16 and later A Ericsson v3 80 and later LG any version Matra v5 14 and later Panasonic v1 32 and later Philips NEC any version Platan any version Siemens v3 84 and later PRA and BRA interface board v24 00 and later Analog DSP interface board v1 04 and later In general any recorder obtained in the year 2008 and later is fully capable of changing parameters and upgrading firmware of interface cards 4 8 9 2 List of available cards After the Cards section of the Configuration menu is selected Konsola 2 in the upper part of the application window presents the list of cards installed in the recorder If in comparison to the recorder s configuration the list of available cards seems to be incomplete the requirements stated in section 4 8 9 1 may not be met for some cards If it is not the case the cold restart of the recorder may be necessary The list interface boards of the recorder contain the following data ID number name of supported system the board type number of active channel the firmware version Copyright TRX page 87 of 131 Konsola 2 User s manual Konsola 2 Version 2 7 43 1007 Recorder configuration TRX doc 172 16 0 199 7776 ol e m Q Console View Help a x nm 9 Logout y Task bar A The recordings archive List of ava
194. th the PBX es us ing a CTI interface TRX recorders support interworking with the following PBX es telecommunication servers Alcatel OmniPCX Enterprise OXE Avaya Communication Manager ACM Cisco Unified Communications Manager formerly Cisco Call Manager Siemens HiPath 3000 4000 HiPath Trading OpenScape Xpert Trading OpenScape Voice as well as radio communication systems Kenwood NEXEDGE Multikom 2 PBX softswitch requirements The PBX softswitch should enable the communication with the recorder in CSTA or similar standard Please reserve required hardware and software re sources required for each end of the CTI In some embodiments purchase a li cense from the PBX manufacturer is necessary to the integration which may in volve an increase in the cost of a solution All PABX configuration settings are made by the PBX user party in consulta tion with the service TRX Recorder configuration Depending on the system to which the registrar is to communicate with the CTI interface configuration menu has a different design For example for the Avaya ASAI and Siemens Multikom or Alcatel is only available Manual configu ration xml file The following example shows the configuration of the CTI link to Cisco Unified Communication Manager O Copyright TRX page 85 of 131 Konsola 2 User s manual 4 8 9 Konsola 2 Version 2 7 43 1007 Recorder configuration TR
195. th the session number This number is unique for each archive however each file of the multipart archive will have the Same session number The selection of the Channels icon will cause the list of channels out of which the recordings are archived to appear in the right side of the application window This list allows selecting channels with valuable data which user wants to playback Inactive channels are grayed out User can modify the list of active channels from the context menu for the list This 1s described in the next section 4 14 2 The Files icon allows user to get familiar with basic archive parameters such as its name and file location date of archive creation the number of recordings in the archive and for multipart archives the archive part number The program allows you to play files with the tra and tra3 extensions ARCHIVE FILES trx_doc6 1 tra3 Location E Archiwa Archive fragment number 1 Number of recordings 527 Created 8 29 2012 10 40 page 130 of 131 Copyright TRX 4 14 2 Chapter 4 Description of Konsola 2 functions The list of archived recordings After the archive is loaded and the channel selection is done the list of ar chived recordings is presented in the main window of the application The list of available options related to the recording list is the same as in the Play back module filtering sec 4 12 4 sorting sec 4 12 3 saving into the wav file sec 4 12 6 DSP anal
196. that the Edit recorder option shall be selected from context menu for each recorder on the list Optionally it can be done by double click the left mouse button on the recorder icon The window like this when you manually add a recorder will appear where you can enter the Login and Password data Any changes in settings for access to Recorders module are instantaneously saved After doing all configuration settings for new Konsola 2 application user you should click the Finish button After that in The configuration of user accounts window icon representing the new user will appear Konsola 2 Version 2 7 43 1007 The Konsola 2 settings Co Jm Console Program settings View Windows Help 8 x m 9 Logout Task bar The recordings archive List of available recorders TX e The configuration of user accounts The configuration of user accounts A Security policy Administrators Save 2 Administrator Cancel programu Konsola 2 Limited accounts trx doc userl Version 2 7 43 1007 Account Administrator programu Konsola 2 NUM Notice Saving all changes entered in the configuration will be included only after approval by clicking the Save icon Gai page 32 of 131 Copyright TRX 4 3 2 2 4 3 2 3 4 3 2 4 Chapter 4 Description of Konsola 2 functions Edition account parameters Using the Edit an account option in context menu from The configuration of user accounts window gi
197. tion gives the user all privileges regard ing the access to the recorder which means that he can manage resources of the recorder In the second step of wizard you must configure the user access to functions of the recorder monitoring archiving and playback recordings from selected channels These functions are set for both physical and virtual channels To change permissions for a single channel double click the mouse on the select ed channel To change the settings for group channels you must previously select the channels and choose option Change from the context menu Creator for adding user EJ Creator for adding user 3 Access rights for channels Access rights for channels Configure rights for channels playback archiving and monitoring Configure rights for channels playback archiving and monitoring Name Number Channel Type Monitoring Archiving Playback 2 Playback Banaog o 5 Physical Network No No No No 8 analog 1 6 Physical Keying No No No No Z sen Mi A No No 8 No No 29 Select al Ctri A No No i ect a tri No No ISDN 10 31 Clear selection No No ISDN 10 32 y No No vorP 00 33 Physical Digital No No No No vor 01 34 Physical Digital No No No No 9 test 252 Virtual No No No No svpc_00 253 Virtual No No No a No The new Right window allows allocation of the previously selected channels Each user of the recorder can have a
198. to fields it is applied on ly in case of calls from specified number to specified number caller calls him self which rather does not make sense at all Additionally it is worthwhile mak ing sure that the deny rules concern the same physical channels as the allow rules Recording all calls except a few external numbers In this case it is necessary to record all calls except for one particular type of calls related to a few particular external phone number for example the home number of an employee Konsola 2 Version 2 7 43 1007 Recorder configuration TRX doc 172 16 0 199 7776 Cole Console Program settings View Windows Help x n 9 Logout o Task bar TA The recordings archive List of available recorders X 9 9 8u 3 assa A BOO Recorder Physical Virtual Users ACL Configuration VoIP CTI Boards Encryption virtual channels a 255 new rules 5 4 Accept All 4 Deny Incoming Numbers 608111111 gt Comment call from mum gt Deny Outgoing Numbers 2 a 608111111 Comment call to mum gt Deny Outgoing Numbers 608000000 gt Comment call from brother a Deny Outgoing Numbers Tete 608000000 Comment call to brother IP address 172 16 0 199 User admin Version 27431007 Account Administrator programu Konsola 2 NU Copyright TRX page 55 of 131 Konsola 2 User s manual The example configuration pre
199. to sections Recorders and Configuration EZ gay 3 Garett A BOO Recorder Configuration Recorder The Recorder panel appears by default when you start Configuration module The window is purely for information purposes Running in administrator mode provides complete information about all of the following parameters recorder name serial number software version type and size of hard disk installed in the recorder total number of recordings stored on hard drive date and time of last recording description of the expansion boards installed in the device supported recording systems network settings number of user accounts formed on the device total number of physical and virtual channels security rules for remote connection to the recorder time zone and time synchronization source Copyright TRX page 43 of 131 Konsola 2 User s manual r a fa F M Konsola 2 Version 27 43 1007 Recorder configuration TRX doc 172 16 0 199 mss Konsola 2 Version 2 7 43 1007 Recorder configuration TRX doc 172 16 0 199 k amp Console Programsettings View Windows Help x amp Console Program settings View Windows Help 8 XJ A O Logout Taskbar X A O Logout amp Taskbar X pm e 9 mu x gs R g w9952se x 3 U Recorder Physical Virtual Users ACL Configuratio
200. totem a eut 49 The virtual channel imatiasemient loo tt icto ia ione eei olet bad bus eee eee eee 49 Example applications of the virtual channels mechanism seeseeseeeeeeeeeeeeeeeeeeaes 54 Export of virtual channels to a csv file eeesssssssesseseeeeennnmnmeeeeeeeeeennnnnnnnns 57 Import virtual channels of a CSV file ssseeessssessssssssssseseeeeeeeeen nnne 58 THE USERS SECTION ciciren IE 59 Useraccounts manage SmiefiL soonest e tuo a Un s eod ia esas intus Od tu Ue UE 59 Edition of permissions to the channels cao ie RR setti eive doc uoce bee Dee zuo a tp cadd 62 The Virtual Private Channels VPC mechanism eee 62 AC Ica mds eeu du Md EM LS dL e Tene a mCTa 64 THES CONFIGURATION SECTION 25 5 5 5 6e essc to ae p Oe EEEN RRN 66 The tic Work con Ui AON ess esie basses ae a In ete qe ON TUE ME Lcdo EMO E Ia 66 Theme base CONTEP uration s n ooi oe us MN RM E ene eee 70 The passswOld COHPIe urin OMe oou Marsan betrieben heat 73 ZXcbn EH SEEA UE E 00 d i6 onu Seti etd utr tot anges uode to dud vut aetas fed ub S SUE ut eode uude eei Ead 74 VOIP cuna pin EI EMI MEI E E 78 SUPPOSE VOIP Sy SIGITIS 3o iesu E M Md DEO nM anaes 78 Network str cture oF recorder Workplace oo etm ttr eq otatus Buses betreut 78 Conteuradon OF INT CCORCEE uode Het a M Lo suot eR Eo Dole die end 79 DUDDOPed audio stindard seei ocn a edet due Mene estate en hoa Oeto
201. trative tools A lange ect d s numbe Recorder s number range 0 up to 99 0 fe E _ 1 2 m Recorder s number is utilized to create unique ID number for each recording in the system It is mandadory to set different numbers 3 Change of the recorder ID for recorders in single recording system number Q Diagnostic data download Identification data download Recorder configuration recovery Recorder configuration backup e ft 9 Remote restart of the recorder c IP address 172 16 0 199 User admin Press F1 to get help Version 2 7 43 1007 Account Administrator programu Konsola 2 NUM page 74 of 131 O Copyright TRX Chapter 4 Description of Konsola 2 functions Diagnostic data download This option allows you to download specific data from the recorder which al lows TRX servicemen to diagnose the reason of problems on the recorder Konsola 2 Version 27 43 1007 Recorder configuration TRX doc 172 16 0 199 7776 o mE X Console View Help amp x nm Logout Task bar The recordings archive List of available recorders TX v 2 88a xx s uo Recorder Physical Virtual Users ACL Configuration VoIP CTI Boards Encryption General configuration and administrative tools K J Full name for diagnostic file ps E Users TRX diag trl ans Waiting for download to begin lt Change of the recorder ID nu Q Diagnostic data downl
202. tual channel regardless of which phone is used by the agent ACL ACL Access Control List section enables the addition removing and the edi tion of rules for the recorder access control list Setting the default security policy to DROP significantly improves resistance to any attempt to the recorder in com puter network attacks To allow access to the device you must add one or more trusted hosts or ranges of IP addresses page 64 of 131 O Copyright TRX Chapter 4 Description of Konsola 2 functions 7 Konsola 2 Version 2 7 43 1007 Recorder configuration TRX doc 172 16 0 199 7776 oE Console View Help a x nm 9 Logout 5 Task bar TA The recordings archive List of available recorders TX Y 2 2 9 2 ga A BOO Recorder Physical Virtual Users ACL Configuration VoIP CTI Boards Encryption ACL access control lists Default behaviour ACCEPT accept all connections DROP deny any connections Network device Action Network address Service Comment eth0 ACCEPT 212 244 36 227 ntp tempusl gum gov pl eth ACCEPT 17216 0 0 255 255 255 0 all eth REJECT 10 10 0 1 all Edit access control list ea Add new rule to ACL Delete selected rules from ACL Select rules for current device gt Move up IP address 172160199 _ User admin Press F1 to get help Move down ministrator programu Konsola 2 NUM It is possible to create ACL rules accept or reject access fo
203. u Konsola 2 NUM Static routing The basic routing path for all network traffic incoming and outgoing from the recorder are created automatically when you configure ethO ethl network inter faces The default route gateway 1s configured by means Default gateway link page 68 of 131 O Copyright TRX Chapter 4 Description of Konsola 2 functions If you need more advanced routing table configuration you should use the Static routing function Konsola 2 Version 2 7 43 1007 Recorder configuration TRX doc 172 16 0 199 7776 c amp z Mj Console View Help m 9 Logout Task bar A The recordings archive List of available recorders TX 9 9 8 amp u a GF KF BOO Recorder Physical Virtual Users ACL Configuration VoIP CTI Boards Encryption General configuration and administrative tools amp bondo 0 0 0 0 e Static routing configuration Q bond 0 0 0 0 SS Subnet Netmask Gateway bond2 0 00 0 10 0 1 0 255 255 255 224 10 0 0 1 nona 22233 255 255 255 255 17216010 eth0 172 16 0 199 eth1 10 0 0 10 9 e Default gateway Subnet C Hostname Netmask DNS Gateway Static host names GS Static routing Current IP routing table IP address 172 16 0 199 User admin Version 2 7 43 1007 Account Administrator programu Konsola 2 NUM The context menu for Static routing configuration windows allows you to easily add new routes as well as to
204. u Konsola 2 NUM 4 11 The channel monitoring With the Monitoring module it is possible to supervise the current state of each channel on the recorder The user is able to monitor channels physical or virtual which he is granted access right to The channel monitoring stands here for determining if there 1s recording in progress on the particular channel It is also possible to listen to a content of calls on the selected channel re gardless of whether it is on the call or not It 1s possible to simultaneously monitor the same or different channels of the re corder by several users logged on different workstations These actions are independent of the recording process on the recorder and do not affect it page 100 of 131 Copyright TRX Chapter 4 Description of Konsola 2 functions 4 11 1 Information about recording in progress The channel status is presented right after the Monitoring module is launched It can be read out directly from the channel list If there 1s a call being recorded on the particular channel the icon represent ing the channel on the list will change its appearance It will change from 9 to 9 there will appear a red dot on the speaker symbol Also the duration of the re cording appears on the list The numbers that identify Who and Whom to 1s calling are presented too if only recorder was able to obtain these data o Konsola 2 Version 2 7 43 1007
205. uration of virtual channel in this case will consist of one permission rule for recording of all calls two prohibition rules per each phone number which shall be excluded from recording one rule for incoming calls to specified number and the second one for outgoing calls from the specified number Both rules shall be related to the same set of physical channels which permission rule is related to Lc Konsola 2 Version 27 43 1007 Recorder configuration TRX doc 172 16 0 199 7776 Col E mes Console Program settings View Windows Help x A O Logout Task bar A The recordings archive List of available recorders X yy gt Ss we 2 gs A BOO Recorder Physical Virtual Users ACL Configuration VoIP CTI Boards Encryption Virtual channels a Q 255 isdn rules 3 4 4 Accept All 29 ISDN 10 30 ISDN 11 31 ISDN 20 32 ISDN 21 Deny Incoming Numbers OT 228713333 29 ISDN 10 30 ISDN 11 TSDN 20 32 ISDN 21 Deny Outgoing Numbers 228713333 gt 29 ISDN_10 30 ISDN 11 31 ISDN 20 32 ISDN 21 4 v SSSS 9999 992020 IP address 172 16 0 199 User admin Version 2 7 43 1007 Account Administrator programu Konsola 2 You should note that two independent deny rules are required for each phone number excluded from the recording In case only one rule is set where the same number 2287 3333 1s placed both in Whom and Whom
206. ust be set one for each call direction faa Konsola 2 Version 2 7 43 1007 Recorder configuration TRX doc 172 16 0 199 7776 Co e m Console View Help x A 9 Logout Task bar The recordings archive List of available recorders EX yy gt Le e 2 go A 9 Recorder Physical Virtual Users ACL Configuration VolP CTI Boards Encryption Virtual channels m 4 255 PRII rules 2 E Accept Incoming Numbers 2 e Accept Outgoing Numbers 2 713333 Comment PR3 23333333 228 28 223333333 Comment PR 3 713333 gt TP address 172 16 0 199 User admin Version 27431007 Account Administrator programu Konsola 2 NUP Recording calls with common prefix specific country state region Since it is possible to use wildcards in virtual channel s rules one rule may match different phone numbers This allows creating configuration where calls from specific country or state will be recorded In example below virtual channel is created and all phone calls from and to Munich in Germany are recorded on it Konsola 2 Version 2 7 43 1007 Recorder configuration TRX doc 172 16 0 199 7776 Co E mS amp Console View Help a x mn 9 Logout Task bar The recordings archive List of available recorders TX 9 9 9u 3 BT A BOO Recorder Physical Virtual Users ACL Configuration VoIP CTI Boards Encryptio
207. usually an administrator has control Over access permissions to all users of the program modules By default Konsola 2 configuration service is installed on the same PC as the application itself Centralized configuration management called SZK 1s based on a client server model On the server install the SZK Konsola 2 configuration service next at each of the clients station should be configured for location of configuration module the application itself Installing configuration service on a server allows additional configuration management for all client applications SZK allows you to assign the Konsola 2 configuration for a specified user not the workstation In this system the user can log into the application on the any computer entitlements of the access to the application will be following the user in the system SZK Service Server Configuration SZK server configuration comes down to determine the port number on which the service runs and to which clients should connect By default the service is listening on port number 8000 To change this value run the Konsol aCfgMnerConfig exe Start Menu All programs TRX Konsola 2 Ser vice Settings Configuration Location of the service configuration of Konsola 2 Communication port Enter the port number on which the service will launch a communication server to exchange packets with Konsola 2 customers TCP communications port 8000 Apply Servic
208. ves the possibility to change the setting from selected us er f Change account settings General parameters Application login Account name trx_dok V Active account Privileged account V Lock access if inactive over minutes 1 Password parameters V Password expires after days 30 Minimum length characters 6 Minimum password strength 50 Password must contain majuscules minuscules digits special characters ox cancel Notice Saving all changes entered in the configuration will be included only after approval by clicking the Save icon ma Removing an account Removal a user account is available when you select the user icon and choose option Remove an account from the context menu The program requires confirm of the operation Konsola 2 ES Zainicjowano usuwanie kont uzytkownik w programu Konsola 2 LJ Usuwanie jest operacj nieodwracalna Czy na pewno chcesz kontynuowa i usun wskazane konta u ytkownik w Iak Nie Notice Saving all changes entered in the configuration will be included only after approval by clicking the Save icon ma Granting access rights to application s modules Option Access rights for modules allows you to change permissions for se lected Konsola 2 user accounts Dialog boxes are similar to those described in the fourth step of the wizard from the point 4 3 2 1 Creating an account This option does not apply for the default
209. ware version 24 04 Number of rules 3 Serial number no data a b TIME Lb RECORDING SYSTEMS gt Time zone Europe Warsaw Number of licenses 128 Correction method NTP Servers Available VoIP Siemens Available CTI Siemens CSTA E IP address 172 16 0 199 User admin IP address 172 16 0 199 User admin Version 2 7 43 1007 Ac Version 2 7 43 1007 Ac If Konsola 2 has been launched in standard user mode the window of Record er panel contains only basic information about the recorder module 4 8 2 Physical channels This section allows verifying and reconfiguring parameters of each physical channel existing in the recorder 4 8 2 1 List of channels Right after this section is selected the window presents current parameters for all available physical channels The list includes channels relating to the in stalled cards and VoIP channels declared previously in the Konsola 2 program The total number of VoIP physical channels cannot exceed value specified in the license The parameter list involves user friendly channel name up to 15 characters channel type the physical number of channel security level assigned to a channel recordings recording interface name or VoIP system assigned to the channel The list of channels can be sorted by any column page 44 of 131 O Copyright TRX 4 8 2 2 Chapter 4 Description of Konsola 2 functions Konsola 2 Version 2 7 43 1007 Record
210. window the list of time servers is presented The server that is being currently the time base for the recorder is marked with the asterisk mark at the IP address field Other parameters presented in this window are meaningless and will not be described here Test of the time configuration settings Date oflast update 8 3 2012 11 01 35 AM remote local st poll reach delay offset disp 127 127 1 0 a bag Ut ba beak 10 64 377 0 00000 20 000000 0 03067 212 87 14 44 T72 16 0 199 2 1024 377 0 00880 0 012837 0 13660 150 254 183 15 172 16 0 199 2 1024 377 0 04114 0 023227 0 13664 Check the statusevery 10 seconds The Static option In situations where access to the time servers is hindered or simply impossi ble it is feasible to improve the long term stability of the recorder time base de vice by means of mechanism of fluent time correction Recorder s timer will be fluently corrected by the correction factor which is scaled in seconds per day 24 hours Correction value can be manually set a longer period of time For example if dur ing 7 days of recorder s operation the time base in the recorder has speeded up for 10 seconds in comparison to the external time base device The required value of the correction factor will be equal to 10 7 1 4 second page 72 of 131 O Copyright TRX 4 8 6 3 Chapter 4 Description of Konsola 2 functions Konsola 2 Version 2 7 43 1007 Recorder configuration TRX doc
211. ws for protecting the access to chosen recordings Set key option regardless of the level of security Recording protected with a key is marked the 4 symbol and during the attempt of playback the Enter the recording s password window appears Enter the recording s password mcm Contents of this recording has been encrypted Enter the correct password to replay the recording a Cx enm jJ 4 12 9 2 Note The Note function allows adding or editing text notes attached to the selected recording __ Note for the recording EJ h This is a simple example of the text note Ctrl Enter break a line in edit windows Unlike the Comment the Note isn t one of parameters of the recording and can be much longer The rows in the note are not automatically wrapped break to a new line during the addition or the edition is possible with the CTRL ENTER combination Copyright TRX page 121 of 131 Konsola 2 4 12 9 3 4 12 10 4 12 10 1 User s manual The information about the added note is marked with the N letter in the State column in the list of recordings Content of the message is shown in the Note col umn or the separate window opened from the context menu Attachment The Attachments function allows adding or downloading previously at tached file to the selected record n P Recording s attachments FX Current limitations single attachment may be added maximum attachment size is
212. ws you to specify an IP address and TCP port on which the SZK service server 1s listening on 4 5 Changing the language version Konsola 2 is capable to present its interface in different languages By de fault application language is the same as language chosen in application installer However it is possible to change the language by selecting one of options availa ble in the Console menu At this moment there are four language versions are available English US Polish Slovak Czech a onsola Z Version 2 3 1007 isto avallab Pcorde bd Program settings View Windows Help Login dings archive List of available recorders Logout Q g s G a a Program configuration Copy Delete Find Monitoring Playback Archiving Configuration Upgrade Logs Settings Localization of configuration service TRX doc Change user password 172 16 0 199 lt admin English US 2 0 15 05 20 09 2013PCI Polski Slovensky Cesky information Click one of the recorders on the list If the list is empty use Find option The recordings archive List of available recorders Exit Version 2 7 43 1007 Account Administrator programu Konsola 2 page 38 of 131 Copyright TRX 4 6 4 7 Chapter 4 Description of Konsola 2 functions Konsola 2 taskbar In the left part of Konsola 2 window the taskbar is placed where shortcuts to all currently
213. y of hard disk installed in the recorder After reaching this limit recorder will overwrite the oldest files Detailed configuration Each of the supported systems 1s configured independently in a separate sec tion of the VoIP module Detailed settings for individual VoIP sections are very close to each other Since the general configuration for all systems 1s same it will be described based on the Alcatel VoIP system The general configuration This part of the configuration window lets you specify which network inter face on the recorder will receive the network traffic related to VoIP calls Basic suggestions regarding the network traffic balance are also provided there 1 VoIP related network traffic shall be received on the network interface not re lated to communicate with workstation usually ethO interface 2 Setting of parameters for the VoIP related interface is not required if it is not used for communication with the user workstation 3 If the VoIP traffic is related to the interface working in the bonding mode it is necessary to configure this interface Konsola 2 Version 27 43 1007 Recorder configuration TRX doc 172 16 0 199 7776 5 m Console View Help amp x A 9 Logout Task bar The recordings archive List of available recorders TX Recorder Physical Virtual Users ACL Configuration VoIP CTI Boards Encryption i Recording parameters for VoIP phones VoIP traffic i
214. yright TRX page 61 of 131 Konsola 2 User s manual 4 8 4 2 Edition of permissions to the channels Channels option from the context menu Users panel enables to change per missions to channels of the recorder Modification of the settings 1s similar to the adding described in section 4 8 4 1 the second step of user account wizard a Channels access rights c IERA Name Number Channel Type Monitoring Archiving Playback B analog1 5 Physical Network No Yes No B analog 2 6 Physical VOX No Yes No B analog 3 7 Physical VOX Yes Yes No Calsbe 8 Physical Network No Yes No IsDN10 29 Physical Diaital Nn Ne IsDN11 30 Physiq Rights IsDN 20 31 Physid ay ids ISDN 21 32 Physic kanal33 33 Physid Monitoring right a kanal34 34 PhysiQ I archiving right c ci 245 Virtua voip 254 Virtua Playback right ISDN BRA 255 Virtua Depending on the current permissions for the selected channels the checkbox in the Rights may have a different appearance If the box is checked it means that the user has permissions to the described functions on all selected channels If the box is empty it means that the user do not have permissions to the de scribed function on any of the selected channels The last third possibility is the symbol It means that the user has permissions to the function only on some of the selected channels You can change the permissions for multiple accounts simultaneously Aft
215. ysis sec 4 12 7 and fax decoding sec 4 12 8 The description of each option may be found in the respective sections of this manual When browsing multi part archive files user shall keep in mind that the pre sented recording list 1s related to the single archive file that s been opened not to the whole archive The list of recordings can be filtered by channel names that are stored in the archive To do this select the Channel icon under the session number in the up per left corner of the program window and then enable activate the desired channels by default all channels are disabled The icons representing the inactive channels are light gray the active chan nels dark gray and the marked channels light green Physical session channels 449F81A4 222F 4BD2 A241 20 664579C90 analog 1 5 analog_2 6 analog 3 7 analog 4 8 ISDN 10 29 ISDN 11 30 ISDN 20 31 P ISDN 21 32 P kanal 121 121 kanal 122 122 kanal 33 33 C kanal 34 34 ES 2 kana G6 kanal 39 G9 kanal 40 40 C kanal 41 41 kanal 42 42 P Siemens1 9 Siemens_2 10 Siemens 3 11 P Siemens 4 12 Virtual session channels 449F81A4 222F 4BD2 A241 20E664579C90 c cti 245 isdn 255 voip 254 6 o T Single channel selection is done by clicking the left mouse button on the channel name the icon lights up in green The groups of channels activation is obtained by

Konsola 2 - user guide

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