Troubleshooting Common System Configuration Issues
Contents
1. Symptom No Primary and Secondary IDE Controllers listed in Device Manager Under Hard Disk Controllers in Device Manager one of the following is listed Intel 82371xB PCI Bus Mastering IDE controller Intel PIIX IDE Controller Bus Mastering not supported Without Primary IDE controller dual fifo Secondary IDE controller dual fifo Possible Cause The system may not have been optimally set up before installing the Windows 95 98 INF Update Utility Resolutions Intel Customer Support Troubleshooting Common System Configuration Issues 13 Boot into Safe Mode press F8 when you see the message Starting Windows 95 and remove all of the Hard Disk Controllers in Device Manager There may be an IDE controller card or sound card that is using the IDE controller resources Remove the IDE controller or sound card that may be causing this conflict and reboot The Windows registry may be corrupt Reinstall Windows 95 98 Uninstalling the Windows 95 98 INF Update Utility The following procedures can be used to restore the original INF files that were updated by the Windows 95 98 INF Update Utility for Intel chipsets The original INF files are backed up as MSHDC xxx MACHINE xxx or USB xxx where xxx is a 3 digit number The utility attempts to save the original INF files as 000 If that file name is being used the program will increment the file extension until it finds a number that is not in use For exampl2. the system is loading real mode drivers The most frequent occurrence is a real mode driver for a CD ROM drive i e MSCDEX Also if Windows was upgraded from any previous version various AUTOEXEC BAT and CONFIG SYS lines may be loaded In most cases it is recommended to use the protected mode drivers when available for Windows 95 98 to prevent the possible issues of conflicting real mode and protected mode drivers Resolution Rename the AUTOEXEC BAT and CONFIG SYS files to another extension such as AUTOEXE OLD and CONFIG OLD This effectively hides the files upon next bootup Another option is to remark out using REM all lines in the AUTOEXEC BAT and CONFIG SYS files Note After using either of these techniques the drivers included in these files will no longer be loaded at bootup This may mean that certain devices and or applications may not have the necessary driver support to function as designed If this occurs you may have to restore the original AUTOEXEC BAT and CONFIG SYS files by changing the new extensions back to BAT and SYS respectively It may be necessary to modify individual lines in these files for specific devices and or applications Please contact the manufacturers of your specific devices and or applications for further details on correct driver configuration If you were successful in removing the real mode drivers the system should load without them Re check Device Manager for yellow exclamation points
3. 19 Remove All Real Mode Drivers Important Note Editing system files incorrectly can cause serious problems Because of this the following procedure should only be performed by an experienced user under extreme caution When the AUTOEXEC BAT and CONFIG SYS files include lines such as DEVICE the system is loading real mode drivers The most frequent occurrence is a real mode driver for a CD ROM drive i e MSCDEX Also if Windows was upgraded from any previous version various AUTOEXEC BAT and CONFIG SYS lines may be loaded In most cases it is recommended to use the protected mode drivers when available for Windows 95 98 to prevent the possible issues of conflicting real mode and protected mode drivers Resolution Rename the AUTOEXEC BAT and CONFIG SYS files to another extension such as AUTOEXE OLD and CONFIG OLD This effectively hides the files upon next bootup Another option is to remark out using REM all lines in the AUTOEXEC BAT and CONFIG SYS files Note After using either of these techniques the drivers included in these files will no longer be loaded at bootup This may mean that certain devices and or applications may not have the necessary driver support to function as designed If this occurs you may have to restore the original AUTOEXEC BAT and CONFIG SYS files by changing the new extensions back to BAT and SYS respectively It may be necessary to modify individual lines in these files for specific device
4. confirm whether the INF Update Utility is needed by seeing whether Windows is using its default Hard Disk Controller drivers e Click on Start Settings Control Panel e Double click on the System icon e Select the Device Manager tab and expand the listing for Hard Disk Controllers Intel Customer Support Troubleshooting Common System Configuration Issues 7 If the Hard Disk Controllers listed are Primary IDE Controller single FIFO Standard Dual PCI IDE Controller Standard IDE EIDE controller Windows did not properly identify the Intel chipset and you will need to run the INF Update Utility Obtaining and Installing the Utility The Windows 95 98 INF Update Utility for Intel chipsets can be downloaded from the Intel website at http developer intel com design pcisets drivers inf_update htm Separate utilities are available for Windows 95 95SETUPEX EXE and Windows 98 98SETUPEX EXE Each is approximately 600KB The files are self extracting archives that include the utility software and documentation An included README TXT file covers topics such as system requirements contents of the distribution package installation instructions troubleshooting hints and other notes Please review the README TXT document before installing the software Before installing the Windows 95 98 INF Update Utility for Intel chipsets you also should confirm that all devices in the System Properties Device Manager Hard
5. the ISA bus As a result there is a resource conflict reported when the BIOS does another scan of the ISA bus This is typical of some BIOS types There is NO actual resource conflict and the yellow exclamation point is cosmetic and should not have any impact on the system or its performance To remove the yellow exclamation point try contacting the motherboard manufacturer for a BIOS update that will report only the PCI bus Intel Customer Support Troubleshooting Common System Configuration Issues 23 AGP memory conflict in Device Manager Possible Cause In Windows 95 Device Manager specifies that the AGP controller and the AGP video solutions both use the same memory range and reports a conflict This is because AGP technology was introduced after the original version of Windows 95 was released and the operating system was not designed with the knowledge of AGP It has been confirmed that there is no real conflict and the video will work fine in Windows 95 This issue has been resolved in Windows 98 Contact Microsoft for further details on this issue Unable to Use USB Ports and Devices in Windows 98 This issue is specific to the Windows 98 operating system Please refer to the following article in Microsoft s Knowledge Base at http support microsoft com for details Article ID Q181250 Title Unable to Use USB Ports and Devices in Windows 98 Intel Customer Support Troubleshooting Common System Configuration Issues 24
6. unstable Before proceeding make sure that your system complies with all system configuration requirements previously discussed in this document Here is a list of some of the common symptoms e Windows 95 freezes on boot up after installing the Intel Bus Master Driver e Devices connected to the IDE ports are not detected or functioning properly with or without yellow exclamation points under Hard Disk Controllers e NoCD audio e No DMA check box in Device Manager Symptom Windows 95 freezes on Boot Up After Installing the Intel Bus Master Driver Possible Cause There are real mode drivers in CONFIG SYS that are conflicting with the bus master driver Resolution Use REM to remark out all of the real mode drivers Possible Cause There are conflicts in Device Manager Hard Disk Controllers because the Windows 95 INF Update Utility was not installed before the installation of the Intel Bus Master Driver Resolution Uninstall the Intel Bus Master Driver run the Windows 95 INF Update Utility then re install the Intel Bus Master Driver Possible cause There is a conflict between Creative Labs AWE 32 64 drivers and the Intel Bus Master Driver Resolution Change the AWE 32 64 base card I O address to 220h change the AWE 32 64 wavetable I O address to 620h If these addresses do not work change the base card I O address while keeping the wavetable I O address exactly 400h above This solution has resolved all known issues concernin
7. will put a flag in the registry to bypass further attempts to load the protected mode drivers Resolution Check for the NOIDE flag in the registry by editing the registry with the following procedure Important Note Using the Registry Editor incorrectly can cause serious problems that may require you to reinstall the operating system It may not be possible to resolve these problems Use Registry Editor at your own risk e Click Start Run type REGEDIT this is the system registry editor program and click OK e Goto HKEY_LOCAL_MACHINE S YSTEM CURRENT CONTROL SET SERVICES VXD IOS Look for a NOIDE 0l entry Click once on NOIDE or Select Edit Select Delete e Reboot the system Intel Customer Support Troubleshooting Common System Configuration Issues 9 Windows 95 will detect the newly found hardware and ask to reboot two times Immediately check Device Manager Hard Disk Controllers again to ensure everything is correct If there is no NOIDE statement in the registry and the Hard Disk Controllers are still not updated then a virus likely exists in the hard drive s boot sector Boot Sector Virus Resolution A Boot Sector Virus can be removed by running a virus scan on the system Note that some anti virus software packages are unable to detect boot sector viruses The best recommendation is to run multiple anti virus software programs to detect and remove the virus from the system If these steps still do not fix t
8. 16 Enabling Bus Mastering using native Microsoft drivers This section applies only to users with Windows 95 OSR 2 0 or later 4 00 950b or 4 00 950c or Windows 98 The Intel Bus master IDE driver for Windows 95 should NOT be used with Windows 95 OEM Service Release 2 OSR2 or later or with Windows 98 In these configurations use the bus master drivers that are native to the operating system This can be done using the DMA checkbox in the Windows 95 Device Manager Uninstall the Intel Bus Master Drivers if they were previously installed Click on Start Settings Control Panel Double click on the System icon Select the Device Manager tab and double click on your device hard drive CD ROM etc Click the Settings tab Check the DMA checkbox and click OK General Settings Driver GENERIC IDE DISK TYPE4 Options F Disconner l Removable r x Reboot the system The Windows native bus master drivers have now been installed Information on related issues can be found in these Knowledge Base articles on Microsoft s web site http www microsoft com Article ID Title Q171353 Computer with Ultra DMA IDE Controller May Hang Q161642 Auto Insert Notification May Prevent Automatic Suspend Q160800 Fatal Exception Error with lomega IDE Zip Drives Q154976 Q154436 Errors Accessing Hard Disk with Spin Down Enabled Q154435 Windows 95 IDE Support for SMART DMA and ATAPI Tape Drives Q153471 Problems wit
9. 5 or Windows 98 Please note that the Intel Windows 95 98 INF Update Utility and Bus Mastering IDE Drivers for Windows 95 do NOT support Beta or pre release versions of Windows operating system Most of the issues are related to either software configuration or hardware implementation Intel is not responsible for the software written by third party vendors or the implementation of Intel components in the products of third party manufacturers Customers should always contact the place of purchase or system software manufacturer with support questions about their specific hardware or software configuration How to Identify the Operating System Version To determine which version of Windows 95 or Windows 98 is installed on your computer e Click on Start Settings Control Panel Ji Winzip Programs A Documents EY Control Panel G Printers MR Taskbar uy Suspend up Shut Down Windowso95 Intel Customer Support Troubleshooting Common System Configuration Issues 4 e Double click on the System icon 3 8 A Network ODBC Passwords S sa Regional Sounds System Settings e On the General tab look for the operating system version as shown below System Properties 2 x System Microsoft Windows 95 4 00 950 b IE 4 0 4 72 3110 8 Here s how to translate the version codes 4 00 950 Original retail version 4 00 950 a OEM Service Release OSR 1 Windows 95 4 00 950 b OEM Service
10. Disk Controllers listing are enabled There should be no yellow exclamation points or red X s which could indicate a certain device is disabled or experiencing a driver conflict Note This utility should only be used on desktop systems The utility must not be executed on notebook or portable systems with or without a docking station It is assumed that all the devices in the system are enabled there are no yellow exclamation points or red X s in the Windows Device Manager This utility may not work properly if there are devices in the system that are disabled Confirming the INF Update is Installed After installing the INF update utility Device Manager should indicate your system is now using the Intel Hard Disk Controller driver without the Intel Bus Master driver The Hard Disk Controllers listing should show General Device Manager Hardware Profiles Performance View devices by type C View devices by connection l Computer CDROM 9 Disk drives mj Display adapters E B Bend disk controllers intel 3237156 PCI Bus Master IDE Controller 53 Primary IDE controller dual fifo 58 Secondary IDE controller dual fifo The entry for the Intel 82371xB will correspond to the South Bridge PI X component in your system If these entries do not appear or other symptoms are observed see the following troubleshooting section Intel Customer Support Troubleshooting Common System Configur
11. G SYSTEM VERSION ssccssscsssccsscccsccesscssscccssccesscessccessscesssecccenssenscecsseeseees 4 HOW TO IDENTIFY THE INTEL CHIP SET seesveesvvessveensvessseensvesneeesnnvensessnneeseeseneessnnensvessneensvnsneeesnsesnnnenneeennneensessnnensnnee 5 WINDOWS 95 98 INF UPDATE UTILITY FOR INTEL CHIP SETS eesoveesevessveessvesnnvensnensessnneeneessnnensvnensvessneensvesneeensseene 6 DESCRIPTION neracieco aneneen riase eia Aa o a e E N a erodio Ee N Cei ioris dedges edlasesbsssbassccesssssauaboess 7 DO YOU NEED THE INF UPDATE UTILITY osissessssrisesessssrrivovcssosssss resosvsssbesvsteitivtov vvisidared roses sopo bso rrei osure sridesrs assoi 7 OBTAINING AND INSTALLING THE UTILITY s sessoseseveseesessennvesensenssnsensssssnsensenesesensssesesenseneneeneseneee CONFIRMING THE INF UPDATE IS INSTALLED ANLO HSS E COLON Y IL E RAA AA A T A E OT IAAI EET R E Symptom Intel 82371xB PCI Bus Master IDE Controller still not listed in Device Manager snervnrvrnvnnnvrnvnrvennrnrvenrrvvenen 9 Symptom Yellow exclamation points on both Primary and Secondary IDE Controllers rsrrnrrnvrrvrnvnvnvrnvnnnvrnvnrrvrnennee 10 Symptom System running under MS DOS Compatibility Mode rrornvrnvrnvvnnnrnvnrnvrnrnrnvrnevarerarvrrerarerernsvevernsrnvenvvevvennvevvesnee 10 Symptom Yellow exclamation point on Secondary IDE Controller eee cee ceecnecenececeseeeceseeseeeseseeeeseeeeseaeeeeeeas 12 Symptom No Primary and Secondary IDE Controllers li
12. NF Update Utility for Intel chipsets was developed for updating certain versions of Windows 95 or Windows 98 This update allows the operating system to correctly identify the Intel chipset components and properly configure the system The utility modifies several of the Windows INF files depending on the release of Windows 95 98 and which Intel 82371xB PILXn component is present in the system The following table lists the files that are updated Windows 95 versions Windows 98 98 4 00 950 Retail 4 00 950 b OSR 2 1 4 10 98 4 00 950 a OSR 1 4 00 950 c OSR 2 5 Retail 4 00 950 b OSR 2 MSHDCG INF MACHINE INF USB INF Note The Windows 98 INF Update Utility does not modify Windows 98 system INF files For details refer to the README TXT file supplied with the Windows 95 98 INF Update for Intel chipsets Do You Need the INF Update Utility Find your operating system version and Intel chipset in the table below Operating System version Chipset 4 00 950 4 00 950a 4 00 950b 4 00 950c 4 10 98 430FX 430VX D 430HX MOFX Ce m m mm fe 430TX OSE ve mw fm m fm 440GX Note The Windows 98 INF Update sii is only needed if you are running Windows 98 with the 440GX ot YES means the listed operating system version may not have properly recognized the Intel chipset No means the operating system should properly recognize the chipset Do not run the INF update utility You can
13. Release OSR 2 without USB supplement 4 00 950 b OEM Service Release OSR 2 1 with USB supplement 4 00 950 c OEM Service Release OSR 2 5 Windows 98 4 10 98 Original retail version Intel Customer Support Troubleshooting Common System Configuration Issues 5 How to Identify the Intel Chipset If you re not sure which Intel chipset is being used in your system you ll need to look at the motherboard for the chipset markings Note Some system manufacturers may void your warranty if you open the case Check with the manufacturer if you have any concerns about this before proceeding Caution Make sure you disconnect the power before opening the case Avoid touching any of the components inside the system The chipset can be composed of multiple components The key items to identify are the System Controller North Bridge and the PIIXn PCI to ISA IDE Accelerator or South Bridge components The table below shows the combinations that make up the various Intel chipsets Chipset North Bridge system controller South Bridge PIIX 430FX 82437FX 82371FB PIIX 430VX 82437VX 82371SB PIIX3 430HX 82439HX 82371SB PIIX3 440FX 82441FX 82371SB PIIX3 430TX 82439TX 82371AB PIIX4 440LX BX EX GX 82443LX BX EX GX 82371AB EB PIIX4E Intel Customer Support Troubleshooting Common System Configuration Issues 6 Windows 95 98 INF Update Utility for Intel chipsets Description The Windows 95 98 I
14. Troubleshooting Common System Configuration Issues Windows 95 98 INF Update Utility Bus Master IDE Driver for Windows 95 Revision 1 0 July 1998 Alex Chung Sandeep Brahmarouthu PCI Support Engineers Intel Customer Support Revision History Rev Comments Date 1 0 Initial Release 20 Jul 98 Information in this document is provided in connection with Intel products No license express or implied by estoppel or otherwise to any intellectual property rights is granted by this document Except as provided in Intel s Terms and Conditions of Sale for such products Intel assumes no liability whatsoever and Intel disclaims any express or implied warranty relating to sale and or use of Intel products including liability or warranties relating to fitness for a particular purpose merchantability or infringement of any patent copyright or other intellectual property right Intel products are not intended for use in medical life saving or life sustaining applications Intel may make changes to specifications and product descriptions at any time without notice Intel Corporation 1998 Third party brands and names are the property of their respective owners Intel Customer Support Troubleshooting Common System Configuration Issues 2 SCOPE OF THIS DOCUMENT cssssssssssssessrsessrsesersesscsssscssrscssnscsensesessesensesscsesecsesscsssscsensecensesessesessesscseseccessscensecenseseneeses 3 HOW TO IDENTIFY THE OPERATIN
15. UNINSTALLING THE INTEL BUS MASTER DRIVER esesrsvesesesrensnenesnsnsnenennsnsvenennsnenenesesnensnsnesssnsnenenssnsnenenssnsnenenenesnenenenssnsnsveneee 22 OTHER SYSTEM ISSUES eessesereeveesensenvenvenseneseseneenenneneeenesneneeenennenennnensenennnensenennnensenennneneenesneneneneenenneneeeneneenneenensennennensenennnene 23 Intel 430TX chip set and Seagate Hard Drives iondoke ereen n a a a a ae N ie Eae ireo a ee a 23 Hard Drive running in MS DOS Compatibility Mode soronvrnvvnnvnrnvnvrnnvrnvnanvravnrrerarnrrevesversvernvrsnennvenvensvesveesvesvresvesvrsevasereee 23 Yellow exclamation point on PCI to ISA Bridge eee ceeeesccesseceseeessecenceceseesnceseneecaecesaeeseeesaecescecsueceseeceeecsaeceaeecereseneeeees 23 AGP memory conflict in Device Mamager ceccescssscesseescesseeeceseeseceseeeeceseeeaecacecaecanecaeceaeceeceaecnscusesecessesenenseseneeeeseneeaeeenes 24 Unable to Use USB Ports and Devices in Windows 98 oo eee csecesecsecssecseceseesecseeecseeseceseseaseseseaeeseesaeeaaecaeesaecasenaeenees 24 Intel Customer Support Troubleshooting Common System Configuration Issues 3 Scope of this document This document discusses common system configuration issues related to the use of the Windows 95 98 INF Update Utility for Intel chipsets and the Intel Bus Master IDE driver for Windows 95 The issues discussed in this guide are only relevant to systems using the Intel 430FX VX HX TX and 440FX LX EX BX GX chipsets and Windows 9
16. able the sound card s IDE port please contact the card manufacturer You also can remove the sound card to determine if the problem is due to a conflicting IDE port Removing the sound card removes the IDE port from the system CD ROM on the Secondary IDE Port Non ATAPI Compliant CD ROM Drives Intel Customer Support Troubleshooting Common System Configuration Issues 12 If the lone device on the Secondary IDE port is a CD ROM make sure that the jumper on the CD ROM is set to Master However some CD ROM drives have been verified as unable to operate on an IDE channel as a secondary master This problem has been isolated to CD ROM drives that do not comply with the ATAPI specification A description can be found at http developer intel com design motherbd idecdrom htm Resolution Change the CD ROM to a slave off another device on either the primary or secondary IDE interface If the CD ROM is recognized there is a high percentage that this is the issue The recommended solution in these cases is to use the CD ROM as a slave device to another master If this does not work check for real mode and protected mode driver conflicts Conflicting Real Mode and Protected Mode Drivers Important Note Editing system files incorrectly can cause serious problems Because of this the following procedure should only be performed by an experienced user under extreme caution When the AUTOEXEC BAT and CONFIG SYS files include lines such as DEVICE
17. ation Issues 8 Troubleshooting After installing the Windows 95 98 INF Update Utility for Intel chipsets the following common symptoms may be seen depending on the system configuration e Intel 82371xB PCI Bus Master IDE Controller still not listed in Device Manager e Yellow exclamation points on both Primary and Secondary IDE Controllers and or system running under MS DOS Compatibility Mode e Yellow exclamation point on Secondary IDE Controller e No Primary and Secondary IDE Controllers listed in Device Manager The following sections detail each of these symptoms as well as possible causes and resolutions Symptom Intel 82371xB PCI Bus Master IDE Controller still not listed in Device Manager After running the INF Update Utility the Hard Disk Controllers have not changed and fail to state 3 Hard disk controllers Sy Intel 823715B PCI Bus Master IDE Controller 3 Primary IDE controller dual fifo 3 Secondary IDE controller dual fifo Possible Causes All of the system requirements were not met as previously listed in this document Before installing the Windows 95 98 INF Update Utility it is essential to meet all the system requirements as discussed in the earlier sections Also refer to the README TXT file before installation If the utility still fails it could be possibly be due to the following causes NOIDE Statement exists in the Registry Sometimes on an unsuccessful system bootup Windows 95
18. e to restore the original MSHDC INF file 1 2 GI D R Oe Make copy of the MSHDC INF file C gt copy MSHDC INF MSHDC NEW Restore the original MSHDC INF file C gt cd lt Windows 95 Path gt INF C gt lt Windows 95 Path gt INF gt copy MSHDC 000 MSHDC INF Repeat steps 1 and 2 for MACHINE INF and or USB INF Run Control Panel System Device Manager Click on View Devices by Connection Click on Plug and Play BIOS Click on PCI bus select Remove and click Yes to restart the system Windows 95 will display messages when various hardware components in the system are recognized When prompted to install a driver select the Windows default driver or appropriate device drivers from a disk provided by the hardware manufacturer Select Yes when prompted to restart the system this may occur several times Re install any custom drivers from disks provided by the hardware manufacturer if needed Intel Customer Support Troubleshooting Common System Configuration Issues 14 Intel Bus Master IDE Driver for Windows 95 Description Bus Mastering IDE technology implements logic circuitry on your motherboard that when configured properly with other elements of your system can reduce the work of the microprocessor in retrieving and storing data on your hard disk drive or other IDE device Do You Need the Intel Bus Master driver Windows 95 The Intel Bus Master IDE driver for Windows 95 is not required in all circumstance
19. e Drivers Intel Customer Support Troubleshooting Common System Configuration Issues 10 Important Note Editing system files incorrectly can cause serious problems Because of this the following procedure should only be performed by an experienced user under extreme caution When the AUTOEXEC BAT and CONFIG SYS files include lines such as DEVICE the system is loading real mode drivers The most frequent occurrence is a real mode driver for a CD ROM drive i e MSCDEX Also if Windows was upgraded from any previous version various AUTOEXEC BAT and CONFIG SYS lines may be loaded In most cases it is recommended to use the protected mode drivers when available for Windows 95 98 to prevent the possible issues of conflicting real mode and protected mode drivers Resolution Rename the AUTOEXEC BAT and CONFIG SYS files to another extension such as AUTOEXE OLD and CONFIG OLD This effectively hides the files upon next bootup Another option is to remark out using REM all lines in the AUTOEXEC BAT and CONFIG SYS files Note After using either of these techniques the drivers included in these files will no longer be loaded at bootup This may mean that certain devices and or applications may not have the necessary driver support to function as designed If this occurs you may have to restore the original AUTOEXEC BAT and CONFIG SYS files by changing the new extensions back to BAT and SYS respectively It may be necessary to mod
20. e any incompatibility issues detailed on Seagate s web site at http www seagate com support disc faq inteltx shtml Hard Drive running in MS DOS Compatibility Mode To verify if the hard drive is operating under MS DOS compatibility mode go to the System Performance tab e Click Start Settings Control Panel e Double click the System icon e Select the Performance tab A statement such as Compatibility Mode Paging reduces overall system performance suggests one or more hard drives may be running in MS DOS compatibility 16 bit mode This is not the recommended mode of operation and will lead to a system performance loss Possible Causes e An unsafe device driver memory resident program or virus hooked the INT21h or INT13h chain before Windows 95 loaded e The hard disk controller in your computer was not detected by Windows 95 e The hard disk controller was removed from the current configuration in Device Manager e There is a resource conflict between the hard disk controller and another hardware device e The Windows 95 protected mode driver is missing or damaged e The Windows 95 32 bit protected mode disk drivers detected an unsupportable configuration or incompatible hardware Yellow exclamation point on PCI to ISA Bridge Possible Cause This conflict is typically caused by a Plug and Play BIOS that reports both a PCI and an ISA bus The BIOS does a PCI scan and finds the PCI to ISA bridge which then finds
21. er to disable the secondary IDE port Make sure the Secondary IDE port is enabled Sound Card or IDE Controller card conflicting with the IDE Port Some early sound cards and IDE controller cards included an IDE port This IDE port will conflict with the Secondary IDE port on the motherboard The result is the BIOS will disable the Secondary IDE port due to these conflicts or the sound card IDE device depending on the boot order Resolution If the system has an IDE controller card remove this card and use the motherboard IDE ports To determine if the sound card has an IDE port examine the sound card for an IDE interface Also look in Device Manager Hard Disk Controllers to see if a third IDE controller is listed the sound card IDE If a third IDE controller exists one of the IDE ports must be disabled either the sound card s IDE port or the secondary IDE port This will make the disabled port inaccessible by the operating system or devices Note When using the Intel driver it is recommended to only enable two IDE ports at a time To disable the secondary IDE port Use the BIOS setup utility to disable the secondary IDE port or using Device Manager OSR 2 0 click on the Secondary IDE Controller Settings and choose Disable To disable the sound card IDE port consult the sound card hardware manual Often a jumper can be changed on the sound card or Device Manager can be used to disable the IDE port For other possible ways to dis
22. es sasvessbsessdesptevoust nonce ie re na aoii 19 Remove All Real Mode Driversunussasdussmifssridudsrk etater enerne 20 ISSUES DURING INTEL BUS MASTER DRIVER INSTALLATION sssesoesevsessvevvensnsensnnssensnnssensnnssnnnssensnnsesnsnnsennnsneesnnsssnnnneesensseenene 20 Location of IDEATAPLMPD ssssissecsscsuses seadsateetecysshoucossebeavtsaaseastsaesescues anestesi sees 20 CONFIRMING THE INTEL BUS MASTER DRIVER IS INSTALLED seseovesesvseesssennsenssseensenssssnssnsnesesssssnssnsnsssssssenssnsnsssnsnsnnsessnsenenee 20 TROUBLESHOOTINGeeneseersvenesesnsnsnrsenssnsnenennsnsnenennsnenenssessensnsvesesnsnenenssasnenenssnsnenenenesnensnenesnsnsvenssnsnenenssnenenenenesnenenenesnsnsvenesesssnenee 21 Symptom Windows 95 freezes on Boot Up After Installing the Intel Bus Master Driver ssernrrnernornrrvarnernnrnrerevnnneverenne 21 Symptom Devices connected to the IDE ports are not detected or functioning properly with or without yellow exclamation points under Hard Disk Controllers in Device Manager rronnrnvrrnvnnvrrnvenvnvnrervernnnrnrevravnarerarsrverssnrvenssvsesvene 21 Symptom NoCD AUYda anr AS oh eae RSE a Ghee huliao cael shah as eek 21 Symptom No DMA Check Box in Device Manager eerrrvrnvrrrvrnrnrvenrrnrrrnnrnvvsnervvnrvennvenvenvvernresvervrernarvrasvasrasvsverasvsvsvssnsesnn 22 Symptom with the Intel 430VX HX chip sets Windows 95 may detect the 82371FB instead of the 8237 ISB PIEXS utsende Gene te ea Sigel Ree hil disease aaah wares 22
23. evice type hard drive CD ROM etc device Possible Cause Windows 95 versions 4 00 950 and 4 00 950a do not have native bus mastering support As a result the DMA checkbox does nopt appear after installing the Intel Bus Master IDE driver for Windows 95 The Intel driver uses DMA as the default whenever possible Symptom with Intel 430VX HX Windows 95 detects the 82371FB instead of the 82371SB PIIX3 Possible Cause The Intel Bus Master driver was not properly uninstalled There is NO impact on system performance due to this change in identification strings Resolution From the Device Manager Hard Disk Controllers listing Select Intel 82371FB PCI IDE Controller Click on the Settings tab Click the Update Driver button Choose to view all drivers Click on the 82371SB IDE Controller NA FF WN Reboot your computer Uninstalling the Intel Bus Master Driver The Bus Master driver installation SETUP program includes an option to uninstall the driver The installation program can be found at http developer intel com design pcisets drivers Intel Customer Support Troubleshooting Common System Configuration Issues 22 Other System Issues When using Intel chipsets there are certain other system conflicts which have not been discussed in the previous sections of this document Intel 430TX chipset and Seagate Hard Drives If the system consists of the Intel 430TX chipset with Seagate Hard Drives please not
24. g this specific conflict Contact Creative Labs for further details regarding their drivers Symptom Devices connected to the IDE ports are not detected or functioning properly with or without yellow exclamation points under Hard Disk Controllers in Device Manager Possible Cause It is likely that the system has unsupported devices installed Resolution Remove any unsupported device s uninstall the Intel Bus Master Driver then re install either the unsupported device or the Intel Bus Master Driver If this does not resolve the problem make sure the system requirements and configurations are met as noted earlier Symptom No CD Audio Possible Cause The Intel Bus Master Drivers for Windows 95 do not support CD ROM audio playback with the following CD ROM drives e Gallant GCD R542B e Mitsumi FX400 e Torisan SIG Intel Customer Support Troubleshooting Common System Configuration Issues 21 e Torisan C3G e Wearness CDD 220 Do not use the Intel Bus Master driver with these CD ROM drives If possible you may use the native bus mastering drivers available in Windows 95 OSR 2 0 or later Note Other CD ROM drives may also exhibit this symptom but have not been tested Those listed are CD ROM drives that have been confirmed to exhibit this symptom Symptom No DMA Check Box in Device Manager When trying to enable bus mastering in Windows 95 version 4 00 950 or 4 00 950a there is no DMA checkbox in Device Manager d
25. h Removable IDE Drives in Windows 95 Error Message Running Jet Database Engine Stress Test Contact Microsoft for information on the native Bus Master drivers or questions related to these or other issues Intel Customer Support Troubleshooting Common System Configuration Issues 17 Symptom DMA checkbox does not appear Possible Causes e the DMA checkbox will not appear if the Intel Bus Master IDE driver was installed on Windows 95 version 4 00 950b or later or Windows 98 These users should enable bus mastering using the driver native to the operating system e the hardware device may not be DMA capable e if the hardware device is DMA capable the BIOS may not be detecting the device as being DMA capable If this is the case contact the BIOS vendor Intel Customer Support Troubleshooting Common System Configuration Issues 18 Using the Intel Bus Master IDE driver for Windows 95 This section applies only to users with Retail Windows 95 4 00 950 or Windows 95 OSR1 4 00 950a System requirements To use Bus Master IDE technology your system must meet ALL of the following requirements e A bus mastering capable Intel chipset 430FX V X HX TX or 440FX EX LX BX GX e A multi tasking operating system Windows 95 version 4 00 950 or 4 00 950a e A bus mastering compatible IDE device disk drive CD ROM that supports DMA multi word modes e A bus mastering driver compatible device see below for a list of non supported de
26. he problem contact the system manufacturer for possible system issues Symptom Yellow exclamation points on both Primary and Secondary IDE Controllers Symptom System running under MS DOS Compatibility Mode After installing the Windows 95 98 INF Update Utility for Intel chipsets exclamation points appear as shown in the Device Manager listings for Hard Disk Controllers S fH ard disk controllers Sy Intel 823715B PCI Bus Master IDE Controller 8 Primary IDE controller dual fifo Fy Secondary IDE controller dual fifo This indicates that the protected mode drivers for the hard disk controllers failed to load To confirm that the hard drives are instead using real mode drivers e Click on Start Settings Control Panel e Double click the System icon e Select the Performance tab The Performance tab will state that One or more hard drives are running in MS DOS compatibility mode Resolution The first thing to do is remove the Intel 82371xB PCI Bus Master IDE Controller from the Device Manager e In Device Manager Click on Intel 82371xB PCI Bus Master IDE Controller e Click Remove e Reboot the system as quickly as possible as Windows will freeze the system in a short time This will deinstall the driver and upon reboot try to reload the protected mode driver If the symptoms persist it could be due to one of the following possible causes Possible Causes Conflicting Real Mode and Protected Mod
27. ify individual lines in these files for specific devices and or applications Please contact the manufacturers of your specific devices and or applications for further details on correct driver configuration If you were successful in removing the real mode drivers the system should load without them Re check Device Manager for yellow exclamation points If yellow exclamation points still exist on both Primary and Secondary IDE controllers after a reboot the system may contain a NOIDE statement in the registry or may have a boot sector virus NOIDE Statement exists in the Registry Sometimes on an unsuccessful system bootup Windows 95 will put a flag in the registry to bypass further attempts to load the protected mode drivers Resolution Check for the NOIDE flag in the registry by editing the registry with the following procedure Important Note Using the Registry Editor incorrectly can cause serious problems that may require you to reinstall the operating system It may not be possible to resolve these problems Use Registry Editor at your own risk e Click Start Run type REGEDIT this is the system registry editor program and click OK e Go to HKEY_LOCAL_MACHINE S YSTEM CURRENT CONTROL SET SERVICES VXD IOS Look fora NOIDE 0 entry Click once on NOIDE or Select Edit Select Delete e Reboot the system Intel Customer Support Troubleshooting Common System Configuration Issues 11 Windows 95 will detect the newly fou
28. nd hardware and ask to reboot two times Immediately check Device Manager Hard Disk Controllers again to ensure everything is correct If there is no NOIDE statement in the registry and the Hard Disk Controllers are still not updated then a virus likely exists in the hard drive s boot sector Boot Sector Virus Resolution A Boot Sector Virus can be removed by running a virus scan on the system Note that some anti virus software packages are unable to detect boot sector viruses The best recommendation is to run multiple anti virus software programs to detect and remove the virus from the system For more information on this issue please refer to Article ID 130179 Troubleshooting MS DOS Compatibility Mode on Hard Disks on the Microsoft support website http support microsoft com If these steps still do not fix the problem contact the system manufacturer for possible system issues Symptom Yellow exclamation point on Secondary IDE Controller This signifies that the protected mode driver for the Primary IDE Controller loaded correctly but the protected mode driver for the Secondary IDE Controller failed to load This is usually due to resource conflicts with the Secondary IDE Controller and another device The sections below discuss possible causes and resolutions Secondary IDE port not enabled in the BIOS Resolution The first thing to check is that both IDE ports are enabled in BIOS A menu item in the CMOS setup allows us
29. of any system issues related to Windows 98 Upgrading from Windows 95 to Windows 98 When upgrading from Windows 95 to Windows 98 it is critical to uninstall the Intel Bus Master driver if it is currently present on the system The Intel Bus Master driver is only intended for Windows 95 and is NOT supported under Windows 98 If the Windows 95 Bus Master driver is not removed before installing Windows 98 the system may experience erratic and unconventional behavior It is not possible to run the Bus Master driver uninstaller after Windows 98 has been loaded In this case Windows 98 must be uninstalled When back in Windows 95 uninstall the Intel Bus Master driver This should change the Hard disk controllers in Device Manager back to See Hard disk controllers amp Intel 823715B PCI Bus Master IDE Controller 5 Primary IDE controller dual fifo amp Secondary IDE controller dual fifo The system can now be upgraded to Windows 98 After upgrading to Windows 98 enable bus mastering using the native drivers as discussed above Windows NT 4 0 Intel does not supply bus mastering support for Windows NT 4 0 Windows NT 4 0 has native bus mastering support with the Service Release 3 disk For information on obtaining the disk contact Microsoft If you are using an OEM built system please contact the OEM for troubleshooting specific issues related to the system Intel Customer Support Troubleshooting Common System Configuration Issues
30. s This driver was created for users with a specific system configuration e System based on 430FX VX HX TX or 440FX LX BX EX GX chipset e Using retail Windows 95 4 00 950 or OEM Service Release 1 4 00 950a Find your operating system version and Intel chipset in the table below to determine how you should enable Bus Mastering if you wish to use this feature 440LX BX EX YES YES YES means the Intel Bus Master Drivers for Windows 95 can be used in this configuration No means the Intel driver should NOT be used Important note Users running Windows 95 OSR 2 0 or later 4 00 950b or 4 00 95c or Windows 98 4 10 98 should NOT use the Intel Bus Master IDE driver Bus Mastering should be enabled using the native operating system drivers See the following section on Enabling Bus Mastering using native Microsoft drivers Windows 98 Intel does not have Bus Master driver support for Windows 98 because it is not necessary Like Windows 95 OSR 2 0 or later Windows 98 also has an easy option to enable bus mastering by following these directions 1 Click Start Settings Control Panel 2 Double click on the System icon 3 Select the Device Manager tab 4 Click on the device type i e hard drive CD ROM etc Intel Customer Support Troubleshooting Common System Configuration Issues 15 5 Select your device 6 Click Settings 7 Click the DMA checkbox then reboot the system Contact Microsoft for support
31. s and or applications Please contact the manufacturers of your specific devices and or applications for further details on correct driver configuration Issues during Intel Bus Master Driver installation Location of IDEATAPI MPD IDEATAPI MPD is a mini port file that is included within the BMIDE_95 EXE archive During the setup of the Intel Bus Master driver you may be prompted to locate this file on your hard drive If so select the path containing the driver file for example C WINDOWS SYSTEM OSubSys Confirming the Intel Bus Master driver is Installed To confirm that the Intel Bus Master driver for Windows 95 has been loaded Device Manager Hard Disk Controllers should show Intel 82371xB PCI Bus Master IDE Controller Primary Bus Master IDE controller Secondary Bus Master IDE controller Note that there is no dual FIFO notation after either the primary or secondary IDE controller listing If your operating system is Windows 95 OSR 2 0 or later or Windows 98 you also can confirm the Intel Bus Master Drivers are loaded by doing the following e Go to Device Manager Disk Drives select your device Settings e The driver has been loaded if the DMA checkbox is not on the screen with the INT 13 checkbox Intel Customer Support Troubleshooting Common System Configuration Issues 20 Troubleshooting After installing the Intel Bus Master driver you may experience certain symptoms that could make your system
32. sted in Device Manager rrrnvrenrrnvrrnrrvvrrnnnnnnrvnnvvnnvenvvenvrerveenre 13 UNINSTALLING THE WINDOWS 95 98 INF UPDATE UTILITY enessersvenesesnsnenenesesnsnssenesnsnenensensnenesesnsnenenesnsnsnenessensnenennensnenennenen 14 INTEL BUS MASTER IDE DRIVER FOR WINDOWS 95 sesvvevverenvennvnnennennennensennvnvenennennvensenennsnneenenennneenenennnnnnenseneennennenee 15 DESCRIPTION sssssosectecessetessasscsntsssesecipesesesdasssensesvaseevessasoewss sesesosiesecbedendesossoseai seeti storos East Eoo OTO ESE OLES OEDS E 15 Do YOU NEED THE INTEL BUS MASTER DRIVER esesseseesescescococesccecscceeseseeseseoseseoseoeoscososcocoscoceccoceecoseseeseseeeseeseseosessosessesceeese 15 WIDdOWS GI aa at 15 Windows OE se er saben E E a e 15 Windows NEA O nerens teea E E E E E E TEE EAE E E AE AEAEE art 16 ENABLING BUS MASTERING USING NATIVE MICROSOFT DRIVERS reeoseevevvevevevenverevnenneenennennennevevnnennennvnneneenser 17 USING THE INTEL BUS MASTER IDE DRIVER FOR WINDOWS 95 eerveveeresvvsrensenssnvennenevnennvenevnenevenennennsnnensennnnensen 17 SYSTEM REQUIREMENTS sssssssssosossssssesssssososesissoeserscssssosos sosser snor oses sss sses serioso orsin inoseni sies rinses sse oossoo DEVICES NOT SUPPORTED STEPS TO TAKE BEFORE INSTALLING THE INTEL BUS MASTER DRIVER essesssessecsscssccsccssccecceseescosoceccesoesoeecoesoecocesoescosscesceeee 19 Resolve Conflicts in Device Manager iecs ccci cccstisscessssiesssasusassctscsssesctesssupssseveceescesucousessnesebesc
33. vices e A bus mastering aware device driver for your operating system the Intel Bus Master IDE driver Before installing the Intel Bus Master driver see the README TXT file which is packaged with the driver Devices Not Supported The following devices are NOT SUPPORTED by the Intel s mini port driver Microsoft s native drivers are full port thus all devices are supported e ATAPI tape drives e ATAPI CD ROM changer drives e ATAPI DVD ROM drives e ATAPI Rewriteable CD drives e ATAPI Recordable drives e ATA ATAPI ZIP LS 120 cartridge optical removable media drives e IDE fixed disk drives larger than 8 4 GB Note The Intel Bus Master driver should not be installed on a system with any of the above mentioned devices Steps to take before installing the Intel Bus Master driver Resolve Conflicts in Device Manager Before installing the Intel Bus Master Drivers there should be NO conflicts i e yellow exclamation points in Device Manager Hard Disk Controllers The Hard Disk Controllers listing should state See Hard disk controllers 3 Intel 823715B PCI Bus Master IDE Controller amp Primary IDE controller dual fifo 3 Secondary IDE controller dual fifo If this does not agree with your configuration use the Windows 95 98 INF Update Utility Also resolve any yellow exclamation points based on the relevant sections of this document Intel Customer Support Troubleshooting Common System Configuration Issues
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