INDeX 4602 IP Telephone User's Guide
Contents
1. To answer a message waiting lamp 1 Either press the Messages button or lift the handset and dial 1 The system rings the extension that left the message To cancel a message waiting lamp 1 Lift the handset and dial 2 Replace the handset Answering Other Extensions Call Pickup You can pickup an incoming external call to any other extension regardless of whether or not the other extension is in your group In addition your phone can store a pickup group number see below You can then pick up incoming external calls ringing any phone in that group To pick up any ringing phone 1 Lift the handset and dial the extension number followed by 9 2 Continue the call as normal To pick up ringing phones in a group 1 Lift the handset and press HOLD to pickup the longest ringing call 2 Continue the call as normal To set the phone s pickup group 1 Lift the handset and immediately dial 0 2 Broken dial tone Dial 42 pickup group 3 Loud pip Dial your passcode see page 16 You will hear either e Continuous tone Passcode wrong Replace the handset e Three soft tones Pickup group set Dial to cancel it e Single soft tone No pickup group set Dial a group number and then dial e Continuous tone Invalid number replace the handset INDEX Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T d SR i 38DHBI T 088 7463 444 sales TelecomHunter nl www TelecomHunt2. To delete the message Dial To copy the message to another mailbox Dial 0 To redirect the message to another mailbox Dial 1 To record a reply in the senders mailbox Dial 2 To call the sender Dial 3 To finish actioning the message Dial T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl Tele Page 20 Glossary Glossary Account Codes A code of up to 12 digits which the system outputs to its call log along with other call details Codes entered are checked against up to 400 stored on the system before being accepted Area Each extension and line on the system belongs to one of up to 250 areas They then follow the night service timetable linked to that area Call Log The system can log calls that match set criteria e g length direction line extension The log includes call details such as number account codes time etc Camp on A function which leaves your phone set to ring a busy extension or line as soon as it becomes free and stops you receiving any other calls in the meantime Collective Group The system rings all the free members at the same time Longest Waiting The system tries the free members in order of how long they have been free starting with the longest free Manager Secretary Working A name for functions that help one user to make and receive calls for transfer to another user Page A one way call which connects without ringing and uses the speaker
3. 0008 11 Answer a Message ee ee ee 11 Transfer Park amp Hold Calls 12 Using Transfer Park amp Hold 12 Transferring Calls ese ee Ee ee 12 Parkie CANS apen 13 Holding EE ese 13 Diverting Calls nnnrnnernnrnnnnnnnnnn 14 USING DIVENIS Lava 14 Switching No Calls On Off 08 14 Setting Up a Divert rrrarnnnrnnnrnnrrnannnn 15 Switching a Divert On or Off 15 Other Features rnnnnnnnnnnrnnennnnnnnr 16 PS 16 Setting the Ringer Timeout 16 E OUD EEE 17 Voice Manager nrnnnnnnnnnnnnnnnnnnnnnnr 18 Using Voice Manager rrnrrnnrnnnnnnrnannnn 18 Customising Your Mailbox 006 18 Collecting Voice Message 0 19 Glossary an rnnnnnnnnnnnnnnnnnnnnnnnunnnnnnnn 20 Tale AE nes seetesssceeseceesae 21 Page 2 pit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop Telef rr va Guide p 2003 Using t T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl WZ Using this Guide Introduction Page 3 Introduction Using this Guide This guide covers the INDeX 4602 IP telephone when used on an INDeXx telephone system software release 10 1 that utilises an IPNC software release 3 3 The 4602 IP Telephones provide the ability to have an IP connection on the desktop Note The two buttons to the left of the display are not use
4. AVAYA INDeX 10 1 4602 IP Telephone User s Guide Page 2 Contents Contents INTFOdUCUON Lasses 3 Using this Guide arrnnnnnnnnnnrnnnevanenannnnne 3 FT EN NG 3 4602 IP Telephone Features 4 On Hook DialliNg ees esse see ee ee 4 Redial Last External Number 4 Changing the Ringer Volume 4 Changing the Caller Volume 4 Message Waiting Lamp 000 4 Transfer Button eek ee ee RE ee 4 Conference Button rrarrranrrannnannnnnnnnrr 4 MG r 4 Telephone Tones amp Ringing 5 NIGNE SEIGE sessies ee De Ge 5 Dialling Timeout rrarrnnrrnrrnrrrarvnrrnnrnnr 5 Feature Passcode rranrnnnnnnnnannnnnnnnrnre 5 EV 5 Making Galls anrnnnnnnennnnnnennnennnnnnnr 6 Notes on Making GCalls rrrrnnnrnnnennnnnnre 6 Making External Calls rrronernnennnennne 6 Making Internal Calls rrorrrnnrrnnernnnnnre T Making a Page Call esse ee ee ee T Speed Dials avnannavrnunannannnnvnnavnannsurnn 8 Using Speed Dials rrrrnnnnnnnrnnnrvanenannnnre 8 Storing Personal Speed Dials 8 Busy or Unanswered nnrnnnnnvnnnnnn 9 If Busy or Unanswered rrarrranrnnrrnnnennre 9 Leaving a Message iese see ee ee ee 9 Arrange a Callback ese ee ee ee 10 Camp On and Walt ese ee ee ee ee 10 Answering Calls 11 Answering Normal Calls
5. D zakelijke Telecom webshop T d rr Ani rf Guide Using IT 088 7463 444 saleseTelecomHunter nl www TelecomHunternl S D ST 6 2003 WZ Parking Calls Transfer Park amp Hold Calls Page 13 Parking Calls Any extension can retrieve a parked external call by dialling the line number if known You can park several calls Calls parked and not retrieved may recall to your extension after a short time To park an external call 1 During the call dial HOLD and replace the handset To unpark calls parked at your extension 1 Lift the handset and dial 4 To unpark a call parked at another extension 1 Lift the handset and dial the parked calls line number Holding Calls Only the extension that holds a call can retrieve it unless they transfer the call When you hold a call the caller may if installed on your system hear music You can only hold one call at a time You can transfer a call to an extension that is ringing or giving busy tone If the call waits unanswered for too long it may recall to your extension To hold a call 1 Dial HOLD 2 If you now replace the handset the system parks the call see Parking Calls previous page 3 Retrieve the call by dialling HOLD again or while holding the call make another call enquiry call and either e Switch between calls by dialling HOLD e Transfer the held call by replacing the handset INDEX pit document wordt u aangeboden door Te
6. ese ee ER ee ee ee 19 Redial esse ee EER Ee Re ER Re EE RR Ee ee ee ee 6 REE 19 Reply to message ee ee ee ee ee ee 19 gale ACK EE 10 Ringer timeout ss ESE EE EG EE 16 gle te EE N OR EE OE Ed 5 Saved number redial cccceccseceeeeeeeeeeeees 6 Secretary filter rrranrrnnnrranrrnnnrvnnnnvanennnnnnn 14 Setup mailbox rerarerarerarerarennrrnnrnnnrnnnrnnnenne 18 Speak to sender ese see se ee EE ee ee ee 19 Take other calls ee ee ee Ee ee Ee Ee Re Ee ee 11 Temporary greeting rrrnnnrnnnrnnnnnnnnnnrnnnnnnnen 18 Terminal passcode ee ee ee Ee Re ee ee 16 Timeout Bale EE EE EN N 5 RINGO EE EE EE 16 isi EE EN EE EE N D MR 13 Voice Manager Collecting messages Ee RE ee ee 19 Mailbox customise ee ee ee ee Re ee RR ee ee 18 Wait on Dusy arereronnrrnnrrnnrrnnrrnnrnnnrnnnrnnnrnnnrn 10 INDEX Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop Telef AL 1 38DHB T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl WZ Performance figures and data quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract The company reserves the right to make alterations or amendments to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rig
7. its members ring when a call to the group arrives The types are rotary collective sequential and longest waiting To join leave all of the groups of which you are a member 1 Lift the handset and immediately dial 0 2 Broken dial tone Dial 40 in group or 41 out of group 3 Replace the handset to finish Conference Calls During a call other extensions can add callers to create a conference call They can setup conferences including up to 64 parties In addition your System Manager can set up dial in conferences The 4602 IP Telephones cannot start or add calls to a conference but can be invited to join in a conference or to dial in to a conference To join a conference 1 An incoming caller may invite you to join a conference If you agree do not hang up but wait until you hear a short bleep to tell you that you are in conference Joining a dial in conference 1 To join a dial in conference call dial the conference call number obtained from your System Manager You may be asked for a password Note External callers can join a dial in conference by requesting the Operator to transfer them to the conference number 2 Asnew members join the conference you will hear two bleeps To exit a conference 1 Replace the handset This does not affect any other callers involved in the conference INDEX Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T d SR age 17 38DHB T 088 7
8. the speaker When the call is answered you must then lift the handset for the caller to hear you Redial Last External Number Pressing the REDIAL key dials out the number of the last manually dialled external call Changing the Ringer Volume Without lifting the handset or pressing Speaker press either w or 4 to decrease or increase the ringer volume Changing the Caller Volume During a call press either w or 4 to decrease or increase the caller volume Message Waiting Lamp The 4602 IP Telephone has a red message waiting lamp above the display panel The method for answering the message and or clearing the lamp is as follows To answer a message waiting lamp 1 Either press the Messages button or lift the handset and dial 1 The system rings the extension that left the message To cancel a message waiting lamp 1 Lift the handset and dial 2 Replace the handset Transfer Button During a call you can press the TRANSFER button dial another INDeX extension and transfer the call unannounced by simply replacing the handset see page 12 Conference Button During a call you can place the caller on hold call another party and when answered initiate a conference call by pressing CONFERENCE see page 17 Mute During a call press MUTE to stop the caller from hearing you without ending the call Press MUTE again to reconnect the caller Page 4 Dit document wordt u aangeboden door TelecomHunter D zakelijke Tele
9. to 899 and 9000 to 9999 for system speed dials 3 If the phone gives a repeated single pip it requires a PIN or account code before allowing the call 4 Continue as for a normal external call see page 6 Storing Personal Speed Dials If external prefix 9 to the stored number this is the normal number to seize an external line Your System Manager will inform you if you have to add a different prefix number To store a personal speed dial number 1 Lift the handset and immediately dial 0 2 Broken dial tone Dial the speed dial store to use 00 to 09 3 Loud pip Dial your passcode see page 16 You will then hear either e Continuous tone Passcode wrong replace handset e Three soft tones Number already set dial to cancel e Single soft tone No number set dial a number and Then replace the handset to finish Page 8 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T d rr rf Guide Using 4 T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl K wy S1 6 2003 If Busy or Unanswered Busy or Unanswered Page 9 Busy or Unanswered If Busy or Unanswered Your phone provides several methods for contacting an extension that is busy not answering or set to no calls These option work for normal page and diverted calls e Leave a Message Lights the lamp of the extension called That extension also stores and displays if a display phone your numbe
10. 1 no calls off e Broken dial tone Replace the handset to finish Page 1 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T d rr rf Guide Using I T 088 7463 444 sales TelecomHunter n www TelecomHunter nl NJ S1 6 2003 Setting Up a Divert Diverting Calls Page 15 Setting Up a Divert Before Divert can be switched on you must set up the type of divert you require and the number you wish to divert to When divert all is on you hear broken dial tone when you lift the handset You can still make calls Switching Divert all on takes the phone out of group To set up a divert number 1 Lift the handset and immediately dial 0 You will hear 2 Broken dial tone Select required divert by Dialling 10 divert all Dialling 11 divert on busy or Dialling 12 divert on no answer You will hear 3 Loud pip Dial your passcode see page 16 You will then hear either e Continuous tone Passcode wrong replace the handset e Three soft tones Divert number already set To clear the stored number press e Single soft tone No divert number set 4 To seta divert number press and then dial the number followed by If you enter an external number max of 28 digits remember to add the normal external call prefix You will hear either e Continuous tone Invalid number Replace the handset and start again e Broken dial tone Number entered accepted and Divert is swi
11. 463 444 sales TelecomHunter nl www TelecomHunter nl c V D y Group Page 18 Voice Manager Voice Manager Using Voice Manager The system can include a Voice Manager to record messages for you in your own voice mailbox You can use this by setting the Voice Manager number as your diverts see page 14 You mailbox ID normally matches your extension number e Voice Manager Functions The INDeX supports a number of different Voice Managers and so the range of options available to you may differ Customising Your Mailbox You can customise your mailbox in many ways We strongly recommend that you set a passcode to keep your mailbox private To customise your mailbox 1 Dial the Voice Manager extension number 2 When answered dial for the message desk 3 Dial your ID and your password if requested 4 You should hear the normal voice manager greeting telling you what messages you have Dial 7 and select one of the following e Temporary Greeting Dial 0 This replaces your permanent greeting until it is automatically deleted at a set time am pm e Record Name Dial 1 e Set Password Dial 2 Do not set an obvious password such as 1234 0000 or your extension number e Day Alert Number Dial 3 During day service the Voice Manager rings this number if you have new messages This is not used if you set a message light number e Permanent Greeting Dial 4 The Voice Manager plays this to callers divert
12. callbacks that have not taken place after a period set by the System Manager the default is 2 hours To arrange a Call Back 1 Dial 2 The system ends your call unless you already have a callback set 2 Replace the handset Camp On and Wait If the extension you call is busy you can camp on and wait This flashes the lamp on the busy extension if it is an INDeX phone If it is an INDeX display phone the display shows your name and number While camped on you cannot make or receive any other calls To Camp On to a busy extension 1 Dial 3 Do not replace the handset as this ends the call and the camp on Page 1 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T d rr rf Guide Arrangd T 088 7463 444 sales TelecomHunter nl www TelecomHunter n K DV y S1 6 2003 Answering Normal Calls Answering Calls Page 11 Answering Calls Answering Normal Calls The phone gives a repeated double ring for external calls a repeated single ring for internal calls To answer the call 1 Lift the handset 2 To end the call replace the handset Answer a Message The system can store a callers number for you to make a return call see page 9 Some standard phones have a message lamp which the system can light when a caller leaves such a message If your system has a Voice Manager attached this can also leave its number as a message when you have new voice mail waiting in your mailbox
13. com webshop T d rr rf Guide On Hod T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl S K Dy ET 6 2003 Night Service Telephone Tones amp Ringing Page 5 Telephone Tones amp Ringing The INDeX uses various tones and ringing to indicate calls and other events Incoming Calls e Repeated Double Ring External call e Repeated Single Ring Internal call During Calls e Repeated Single Pip Another extension is about to intrude or has intruded on your call e Outgoing Calls e Continuous Tone Number called is unobtainable or Set to no calls Phone locked no external calls or phone is barred e Repeated Tone Busy number e Dial Tone Dial number e Repeated Single Pip Phone on divert or no calls Night Service The system can take different areas into and out of night service automatically It does this following timetables setup by the System Manager The effects of night service vary but typically they are as follows e Lines The system directs calls to a night desk number or answer phone extension e Phones The type of calls you can make becomes more restricted eg no international or long distance calls Dialling Timeout After you start dialling if you do not dial another digit for several seconds the system assumes that you have finished dialling The system then ignores any further digits that you dial By default the timeout is 5 seconds though this can be altered Feature Pas
14. d on the 4602 IP Telephone when used on INDex Connecting the 4602 IP Telephone Power to the 4602 IP Telephone is via it s external Power Unit The 4602 IP telephone is connected to the Power Unit via the PHONE socket and hence to the LAN via the LINE socket Power Unit Socket for connection to A a Power Supply at rear PHONE RJ45 Socket LINE for connection to RJ45 Socket 4602 IP Telephone for connection to LAN Further Help In all instances first seek help from your System Manager They will seek further assistance from your system s Maintainer if necessary System Manager on extension ees ee ee ee ee This guide is also available in several computer formats e g Windows Help Adobe Acrobat Contact your System Manager to obtain copies or download them from our Internet site http support avaya com INDEX Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T Page 3 38DHB T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl cle Page 4 4602 IP Telephone Features 4602 IP Telephone Features On Hook Dialling Throughout this Guide the phrase lift the handset is used However with your 4602 IP Telephone you do not need to lift the handset to make calls You can either simply dial the number from the keypad or use the Speaker key and then the keypad This latter method can be used for accessing Speed dials see page 8 You can hear the progress of the call through
15. ed to your mailbox e Other Options Dial Page 1 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T N t 5 Guide Using N T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl K Gl y ET 5 2003 Collecting Voice Messages Collecting Voice Messages Check your mail regularly The system deletes new and old messages after set periods You can check your mailbox from an external phone It must have INDEX Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop 38DHE touch tone MF dialling with and keys Voice Manager Page 19 After entering your mailbox the Voice Manager tells you what messages you have To collect voice messages 1 Dial the Voice Manager extension number When answered dial for the message desk Dial your ID no ey Playing Messages While playing messages use the following controls To hear the next message Dial 3 To hear the previous message Dial 1 To rewind the message Dial 4 To fast forward the message Dial 6 To hear the message details date amp time Dial 5 To record a message in another mailbox Dial 2 Actioning Messages and your password if requested The Voice Manager tells you what messages you have Use the options below to play action your messages EE While playing a message you can action it in several ways To action a message Dial 0 and select one of the following
16. er nl e V D d al Calls Page 12 Transfer Park amp Hold Calls Transfer Park amp Hold Calls Using Transfer Park amp Hold After answering a call you can hold it or transfer it You can also make an enquiry call and then switch between calls You can hold a call where only you can retrieve it or park the call where other extensions can retrieve it Remember that calls transferred to an extension with diverts set follow those diverts just like normal calls Transferring Calls You can transfer a call to an extension that is ringing or giving busy tone If the call waits unanswered for too long it may recall to your extension To make an unannounced transfer 1 2 3 Dial TRANSFER to hold your current call Do not replace the handset as this parks the call see page 13 Dial the extension to which you want to transfer the call Replace the handset you can do this even if you hear ringing or busy tone To make an announced transfer 1 2 3 4 D 6 Dial HOLD to hold your current call Do not replace the handset as this parks the call see page 13 Dial the extension to which you want to transfer the call If unanswered dial HOLD to retrieve the held call If answered ask if they wish to accept the transfer If okay to transfer the call replace the handset If not okay to transfer the caller dial HOLD to retrieve the held call Page 1 Dit document wordt u aangeboden door TelecomHunter
17. hts of Avaya or others Intellectual property related to this product including trademarks and registered to Lucent Technologies has been transferred or licensed to Avaya This document contains propriety information of Avaya and is not to be disclosed or used except in accordance with applicable agreements Any comments or suggestions regarding this document should be sent to wgctechpubs avaya com Copyright 2003 Avaya All rights reserved Avaya Sterling Court 15 21 Mundells Welwyn Garden City Hertfordshire AL7 1LZ England Tel 44 0 1707 392200 Fax 44 0 1707 376933 Email globalsme Qavaya com Web http www avaya com Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop Telef TE i T 088 7463 444 saqles TelecomHunter nl www TelecomHunter nl y w y
18. ice Manager may also instruct you to dial another number to be automatically transferred to the Operator or another 5 To end the call replace the handset Making a Page Call You can page any free INDeX 20 series phone or turret or group of such phones They hear the call without doing anything though you cannot hear them If wanted they can turn the page into a normal call If the extension you page is diverting calls the page also diverts except group pages To page an extension or group 1 Lift the handset and dial 7 2 Dial the extension or group number 3 If you hear busy or continuous tone you can use the same options as for a normal internal call see page 9 4 Speak and then replace the handset INDEX Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T d SR i 38DHBI T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl e V D d al Calls Page 8 Speed Dials Speed Dials Using Speed Dials The system can store telephone numbers as speed dials You can then ring those numbers by dialling the number of the speed dial store e System speed dials All extensions can use these though call barring may still apply Ask your System Manager for a list e Personal speed dials You can store up to 10 speed dials for your own use see below To use a speed dial 1 Lift the handset and dial 2 Dial the speed dial store number 00 to 09 for personal speed dials 100
19. ing interial use ee on De ER eg n rr Ge 7 Dialling timeout ss ER EE EEN ee D Divert Set numbers ee ee ee ee 15 Diverse ie Ge oe Ee 14 BS OD RE EE N EE EE EE EE AE N 15 Divert no answer tiIME Ee ee ee ee eed 16 Do not disturb ee ee ee ee ee ee ee 14 Enter passcode iese esse se ee ee Re ee ee ee 16 Exclusive hold ee ee ee 13 Extension el EE EE EE N T External call MAKING see 6 REA Li 6 Fax COEN sne 19 added OE EO EE 18 Edge MAR N EE ceases 18 Group Joining leaving ee Re RR ee 17 ae AE KEN EE NE EEN N T Group ringing timeout rrrrrnrrnrarernnrnnnnnnnre 16 le is RE N ON 13 pg 8 OOOD eee ER eee eee 17 WN OUD ER OE ET AO ER EE 17 Internal call Make ee ee ee ee ee ee ee ee ee ee ee ee ee 7 Last number redial rarannnnnnnnnnnnnnnnnnnnnnnenenen 6 Mailbox E NEON ed 19 Mailbox omise 3 Index Page 21 Make call External EE 6 internal EE T Rob 6 Manager transfer issie se see EE ee ee EE ee 14 Message Es ME N EE OE EE EE N 9 Message light number iese ee ee Ee ee ee 18 Messages Actioning ee ee ee ee ee ee 19 Name mailDOX eie ee ee ee ee ER ER Ee ee ee 18 Night service Eiiecls OF EU 5 No calls MM 14 MT 17 Page ME re T PAR AES 13 Passcode MAP 18 Passcode Terminal iese ee ee ee ee 16 Permanent greeting iese ee ee Ee ee ee 18 alle die EE EE EE ee 11 PEN vr 11 edele de EA N EE EN 17 Record message
20. lecomHunter D zakelijke Telecom webshop Telef N age 13 38DHE T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl y Gl y g Calls Page 14 Diverting Calls Diverting Calls Using Diverts Your phone can have diverts for different situations i e when busy not answering or to divert all calls You can also select no calls which uses the Divert All number if set e Divert on busy Calls divert when your phone is on a call When set callers cannot set a callback or camp on to your phone e Divert on no answer Calls divert after ringing your phone for a set period see page 15 e Divert all All calls to your phone are diverted Only the extension to which you divert calls can ring you e No calls Switching no calls on stops all calls Callers hear continuous tone or divert to the Divert All number if set Switching No Calls On Off If you switch on no calls after setting a divert all number it diverts all callers and even the divert extension cannot call you If you switch it on without setting a divert all number all callers hear continuous tone Whilst on you hear a repeated single pip if you lift the handset but you can still make calls Switching no calls on takes the phone out of group Note Your System Manager can prevent use of the no calls feature To switch no calls on off 1 Lift the handset and immediately dial 0 You will hear either e Broken dial tone Dial 60 no calls on or 6
21. nish Setting the Ringer Timeout The ringer timeout controls several actions e Callback How long a callback rings before cancelling e Group hunting How long calls to a group of which you are a member ring before trying another member e Divert on no answer How long calls ring at your phone before the system uses Divert on No Answer if set To set the ringer timeout 1 Lift the handset and immediately dial 0 2 Broken dial tone Dial 13 ringer timeout 3 Loud pip Dial your passcode see page 16 You will then hear either e Continuous tone Passcode wrong Replace handset e Three soft tones Timeout already set Dial to cancel e Single soft tone No timeout set Dial a new timeout 0 to 999 seconds where 10 seconds 3 rings and then dial e Broken dial tone Ringer timeout set Replace the handset to finish Page 1 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T d rr rf Guide Passcd T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl e K D y e 5 2003 Group Other Features Page 17 Group Your System Manager can include your phone in a group or in several groups all of which you can join or leave simultaneously When in group you receive calls made to the group number not your extension number Going into group switches Divert All and No Calls off see page 15 The group s type again defined by your System Manager sets the order in which
22. of the phone s called Also known as a broadcast call Pickup Group A group of phones within which you can pickup and answer calls ringing at any of the other member extensions PIN Code The system stores up to 400 PIN codes of up to 6 digits Each PIN code has its own associated call barring and phone settings When you use a PIN code its settings temporarily override those of the phone from which you are dialling Your System Manager will keep a record of the valid PIN codes stored on your system POT Plain Ordinary Phone These are two wire telephones POT s include devices such as fax machines and answerphones R A key which may also be marked RECALL or HOLD Rotary Group The system starts with the first free member after the last member rung If unanswered after a short time the system tries the next free member and so on Sequential Group The system tries the first free members always starting from the front of the group If unanswered after a short time the system tries the next free member and continues to shuttle between the first two free members Software Release The release or version level of software used by a system determines what features are available to users and how those features work Speed Dials Speed dials are used to store phone numbers and sometimes account codes The number can then be dialled by entering just the number of the speed dial store System Manager The person re
23. r as a message to reply e Callback Rings your phone when that extension called becomes free or is next used e Camp On Flashes the lamp on the extension called to notify them that you are waiting It also stops other calls interrupting you Leaving a Message The system can store you extension number as a message for another extension to call you If that extension has a message lamp the system also lights the lamp supported on all INDeX phones plus some standard telephones If your call was diverted the message goes to the extension from which you were diverted To leave a message 1 Dial 1 or press Messages Your call ends unless the extension called has already reached its limit of five stored messages 2 Replace the handset INDEX Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop Tel d PN Page 9 38DHB T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl c V D y wered Page 10 Busy or Unanswered Arrange a Callback If the extension you call is busy or does not answer you can set a callback When that extension becomes free or is next used your phone rings When you answer the other extension rings After setting a callback you can make other calls the callback will not take place if you are busy You can only arrange one callback at any time The Ringer Timeout sets how long a callback rings at your extension before cancelling see page 16 The system also cancels
24. scode The requirement to enter your passcode for many of the phone s functions indicated by a double tone can be switched off by the System Manager If this is the case then for non voice mail functions you can ignore instructions to enter your passcode Call Waiting If whilst you are engaged on a call another extension rings your number you are notified by a single tone burst from the telephones speaker Only you will hear this tone burst You can Hold the existing call and answer the waiting call see page 13 for details INDEX pit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T 4 rms N 38DHB T 088 7463 444 sales TelecomHunter nl www TelecomHunter nl K D y Service Page 6 Making Calls Making Calls Notes on Making Calls Your phone allows very simple and quick dialling to make calls To simplify dialling further the system can store several hundred speed dials for use by any extension It can also store personal speed dials for your own frequently needed numbers e Call Barring On external calls the system may bar you from dialling particular numbers or types of numbers e g national international Typically call barring increases when the system puts the phone s area into night service Call barring can also change according to time date and day of the week As the call barring settings vary for each site this guide cannot fully detailed their effect Making Ex
25. sponsible for the set up and maintenance of your phone system Tenancy The system can be divided into several tenancies each containing different extensions and lines Calls between tenancies are not normally allowed Each tenancy sub divides into areas Page 2 pit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop Telef tor Guide p 2003 T 088 7463 444 salesQTelecomHunter n www TelecomHunter ni WZ Index Actioning MESSAGES ee ee ee Ee Ee ee 19 Alert number se ei ee ie ee 18 Answer calls EE ee ee 11 Barred terminal ee ee ee ee ee eed 16 Broadcast LE OG iese edel ed ee er oe ee ee SE 7 BUSY camp ON ee ee ee ee Ee ee ee Ee RE 10 Call EEA ee n ee ee 6 Make internal ee ee ee ee ee ee ee ee 7 Call answer rrrnnnnnnnnnnnnnnnnnnnnnnnnnnnnnenenenenene 11 AUTO gt EE EE DE ances 13 GAIN GP veniacet anes soeean av EEA 13 Call PICKUP ees ees ee ee ee ee ee ER Ee RE Ee ee 11 Ger oer see Ee RE ENS 10 Callback ring timeout iese see see see ee ee 16 AITO OM RE AE OE AE EE EE 10 Change passcode ees ee ee ee ee ee ee 16 Collecting message ee ee ee ee ee 19 Common hold ee ee ee ee ee 13 Conference calls ee ee ee 17 Copy MESSage ee ee ee EE ee EE ee ee ee ee ee 19 Customise mailbox ee ee ee 18 Day alert number ees see ee ee ee ee ee ee 18 Delete messages ee Ee ER EE ER ee Ee 19 Diall
26. tched on Replace the handset Switching a Divert On or Off When divert all is on you hear broken dial tone when you lift the handset You can still make calls Switching Divert all on takes the phone out of group To switch divert ON 1 Lift the handset and immediately dial 0 You will hear the dial tone To switch Divert OFF 1 Lift the handset and immediately dial 7 You will hear the normal dial tone INDEX pit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop T d N age 15 38DHBI T 088 7463 444 saleseTelecomHunter n www TelecomHunter nl e V wd J a Divert Page 16 Other Features Other Features Passcode If the phone gives a loud pip it requires you to dial your passcode The default passcode is 0000 More than 5 passcode entry attempts results in the phone becoming barred Barred phones cannot access features requiring passcode entry They can make external calls but only to special numbers e g emergency numbers The requirement to enter the passcode for many phone functions can be switched off see Feature Passcode on page 5 To change your passcode 1 Lift the handset and immediately dial 0 2 Broken dial tone Dial 70 passcode followed by 3 Loud pip Dial your passcode You will then hear either e Continuous tone Passcode wrong replace the handset e Single soft tone Dial the new passcode e Broken dial tone Number okay Replace the handset to fi
27. ternal Calls Notes The method below uses normal dialling to make external calls The system may apply call barring to some or all external numbers You can also lock your phone by wrong passcode entry see page 16 To dial an external call 1 Lift the handset and dial 9 Your System Manager will inform you if you need to dial a different number 2 Dial the telephone number 3 During the call you can do hold or transfer it See page 12 4 To end the call replace the handset To redial last external number used 1 Press the Redial button to repeat the last external number used including speed dials Page 6 Dit document wordt u aangeboden door TelecomHunter D zakelijke Telecom webshop Telef rr tor Guide 5 2003 T 088 7463 444 salesQTelecomHunter n www TelecomHunter ni y Gl y Making Internal Calls Making Calls Page 7 Making Internal Calls To dial an internal call 1 Lift the handset and dial the extension or group number 2 If you hear continuous tone to leave your number as a message dial 1 see page 9 for full details 3 If you hear just ringing either leave a message as above or to set a callback dial 2 see page 10 for full details 4 If you hear busy tone either leave a message or set a callback as above Otherwise to camp on and wait dial 3 see page 10 for full details If your system has an integrated Voice Manager attached you can record a voice message instead The Vo
Download Pdf Manuals
Related Search