here
Contents
1. 60 ADDITIONAL SERVICES CUSTOMS EXPERTISE CUSTOMS EXPERTISE SMOOTH INTERNATIONAL SHIPPING WITH THE HELP OF EXPERTS Focus on your business with the reassurance that your transportation partner knows and understands the regulations and compliance requirements of the country you re shipping to and from Our expertise and support in export controls customs clearance import and export regulations accumulated during 65 years In international transportation are at the disposal of our customers We ensure compliance at every turn Keeping up to speed on new regulations and understanding fully what s required by customs during the transit of your shipment LEVERAGE OUR KNOWLEDGE AND EXPERTISE We provide expertise and support for customs clearance import and export regulations Take advantage of our support and knowledge with the following e A fully managed customs clearance service Experts with specialist local customs knowledge e Clear and relevant customs information e Compliance when completing declarations on your behalf Efficient timely and accurate customs handling e Approved to secure supply chain trade partnership including AEO PiP STP and C TPAT www tnt com hk v 4 J SERVICES Our CO services help you to proactively address the environmental impact your business makes These services equip you with knowledge and allow you to take action Track and analyse your CO fo2. TNT conditions of carriage All goods are carried subject to the TNT Terms and Conditions of Carriage and Other Services which can be found on tnt com www tnt com hk
3. 2331 2663 OUD INFORMATION TO BE INCLUDED ON A COMMERCIAL INVOICE 12 INCO Term is based on the transaction and payment between the seller and buyer of the goods and the official point of hand over of responsibility 13 Gross weight i e including packaging net weight i e excluding packaging and number of items 14 The following statement must appear declare all of the information to be true to the best of my knowledge 15 The invoice must be signed and dated 7 Country of origin i e where manufactured of each type of goods being supplied 8 Please include this information if known also referred to as a commodity code In the absence of a Tariff being provided a full and accurate description of goods MUST be supplied 9 Quantity of each item of goods supplied 10 Clearly state currency in which the value of goods is expressed 11 Total value of all goods covered by the invoice 1 The word invoice Proforma invoices are only acceptable in certain circumstances 2 Sender company name and address 5 Receiver company name and address 4 Date of invoice 5 Invoice number 6 Full description of each item of goods supplied catalogue and part numbers are not sufficient to describe the goods to enable correct Customs Tariff Classification A signed commercial invoice is essential for customs clearance Customs requirements may vary
4. German French Italian and Chinese www tnt com hk 58 ADDITIONAL SERVICES DANGEROUS GOODS DANGEROUS GOODS WE ARE AN EXPERIENCED SHIPPER OF DANGEROUS GOODS We have the equipment and expertise to move dangerous goods safely and securely giving you complete peace of mind We move dangerous goods around the world every day and can support your business by providing the most suitable means of transportation to ensure safety and regulatory compliance Enjoy the reassurance that you are using a licensed partner with the highest level of expertise and the strictest processes to ensure safety and compliance at all times whether you need to ship by road or air We can provide services for Fully regulated dangerous goods Dangerous goods in limited quantities Dangerous goods in excepted quantities e Section II lithium batteries e Dry ice Biological substances category B e Genetically modified micro organisms For more information on our dangerous goods capabilities please contact Customer Service Acceptability and limitations We can transport most types of dangerous goods when they are prepared in line with regulatory requirements but restrictions apply in some countries Certain types of shipments can only be accepted from dangerous goods approved customers this Is to ensure that all dangerous goods shipments are transported in full compliance with required laws and regulations For
5. Inner 16 x 11 6 x 74 Outer 40 x 57 x 55 5 Inner 20x 18 x 7 www tnt com hk 18522331 26635 TNT PACKAGING CATALOGUE We can provide you with self sealing plastic satchels carton envelopes and carton boxes on request Using the correct packaging will ensure your contents are well protected Please choose the best solution from the options below and contact Customer Service to order packaging supplies DESCRIPTION For A4 documents Coated to protect the content from moisture For A4 documents and small flat items not to exceed 50mm in thickness and up to 2kg in weight For A3 documents and small flat items not to exceed 50mm in thickness and up to 4kg in weight For documents or contents up to a weight limit of 0 For documents or contents up to a weight limit of 6kg For documents or contents up to a weight limit of 10kg For documents or contents up to a weight limit of 15kg Special packaging for your ambient medical packaging needs such as biological substances packaging Special packaging for your medical packaging needs such as dry ice or temperature controlled packaging 45 BOO PACK doc bag 1 bag 2 box B box C box D box E Medpak Ambient Medpak Frozen 10 CATEGORY CARTON ENVELOPE PLASTIC SATCHEL CARTON BOX MEDICAL PACKAGING LET ae ILL 36 PACKING YOUR SHIPMENT TNT PACKAGING CATALOGUE PACKING YOUR GOODS SAFELY PACKING YOUR SHIPMENT SAFELY H
6. e CONI dE Our international capability helps to seamlessly Europe and East Asia and China connect you to your customers wherever they A pan Asian day definite road network might be with door to door import and export road freight services providing access Local expertise within our integrated door to door to over 125 cities across Vietnam network spanning 200 countries and our Authorised Thailand Singapore Malaysia and Economic Operator status helps smooth the Laos and connecting into China via complexities of different global customs regulations Hong Kong speeding up the delivery of your package 12 CHOOSE YOUR SERVICE www tnt com hk STER O1 CHOOSE YOUR SERVICE Whatever you need to send and wherever it needs to go we give you complete control over the speed of your supply chain a a m www tnt com hk SPECIAL EXPRESS NEXT FLIGHT OUT ONBOARD COURIER DEDICATED VEHICLE AIR CHARTER 9 00 EXPRESS 10 00 EXPRESS 12 00 EXPRESS EXPRESS ECONOMY EXPRESS AIR FREIGHT ROAD FREIGHT Get door to door delivery at the time and cost that best suits your business Around the world and around the clock our integrated air and road network always delivers Whether you need a delivery down the road or across the globe there will always be an option for your business See the table on this page for a summary of t
7. e Pack irregular shapes with added protection guae E 1 70kg 1000kg 1500kg For international shipments the maximum weight and dimensions may vary by origin and destinations The table below is prepared to guide you on our standard dimensions weight and volumes Please contact Customer Service for exact requirements by country 1x0 6x0 7 1x0 6x0 7 1x0 6x0 7 1 2x0 6x0 7 SOkg SOkg SOkg 70kg N A N A N A 500kg 210kg 210kg 500kg 500kg 40 PACKING YOUR SHIPMENT For international shipments the maximum weight and dimensions may vary by origin and destinations The table below is prepared to guide you on our standard dimensions weight and volumes Please contact Customer Service for exact requirements Box Cylinder height height conversion factor conversion factor see below see below volumetric weight volumetric weight equals equals diameter CONVERSION FACTOR Multiply by 200 Length m x Width m x Height m x 200 by country width length SERVICE 9 00 Express 10 00 Express 12 00 Express Express Economy Express 20 00 1 p jul TERI 4 ARR M ETAIT www tnt com hk 852 2331 2663 iri ther ren q bors taning ce a 651 y Fels ami inTormatiean ly irre M MEserechen Extras Fenster Hilfe TF BF iit ets E shipping Times amp Py ices Tab nr 3 Ld 7 WANT TO Fi 1 1 fi
8. from country to country and change without notice If in doubt please contact Customer Service For more information on our customs support see page 60 Total Item e 32 BOOKING YOUR SHIPMENT PREPARING YOUR DOCUMENTS COMMERCIAL INVOICES Customs authorities require an invoice for all international shipments A commercial invoice is used when goods are part of a commercial transaction or intended for sale A proforma invoice is for goods with no commercial value We advise customers to use their own Invoices but the example below shows the information that should be included To make things even easier you can use our online tools visit www tnt com hk or see page 24 for more information INVOICE From To Qo __Y e 0 Date of Invoice Sender VAT No Reference No arsenal No Origin Tariff No pe Product Description 12 INCO Terms Gross weight 13 kg Shipping mark or nos Net weight of goods kg Number and type of packages Package dimensions 0 o Signature declare all of the information to be true to the best of my knowledge Date 54 PACKING YOUR SHIPMENT SUED PACKING YOUR SHIPME Follow our packing advice to ensure your shipments arrive in perfect condition DIMENSIONS cm 2 5 30 x 40 38 x 475 40 x 29 5 x 19 40 x 29 5 x 29 9 95 5 44 x 59 5 x 49 5 Outer 25 x 18 x 12
9. processes through a simple user friendly interface Ideal for high volume shippers Fully scalable for single departments or multiple sites e Automatically create and print barcoded labels e Create and store despatch templates for regular consignments e Generate batches of labels for identical shipments going to multiple destinations e Consolidate similar shipments to reduce costs EXPRESS CONNECT Our portfolio of web integration solutions lets you integrate TNT s shipping services into your website and internal business applications Ideal for those who manage their business online Real time status information for you and your customers Real time online quotes for you and your customers e Generate invoices and manifests e Quickly generate barcoded labels e Integrate with your own branding Simple fast Ordering 26 BOOKING YOUR SHIPMENT ONLINE SHIPPING TOOLS BOOKING YOUR SHIPMENT WE WANT TO MAKE SHIPPING EASIER FOR YOU You can book manage and track deliveries by phone or online whatever you find most convenient We have five efficient digital tools to choose from and our Customer Service representatives are ready to handle any situation There is always a driver in your local area so we are always ready to collect All it takes is one quick call or a few simple clicks www tnt com hk CUSTOMER SERVICE We are here to help We want to keep your business r nning smoothly and
10. times a week USA e Our trans Atlantic Boeing 777 links the USA and Europe five times a week Regular flights to from Europe to major commercial and manufacturing centres covering Beijing Chongqing Guangzhou Hong Kong and Shanghai o Complete nationwide coverage for Express and Economy Express services through our four gateways New York Chicago Los Angeles Miami as well as our network of delivery depots MIDDLE EAST o Offering connections between major business centres across the Middle East including an extensive road network spanning eight countries for packages and freight Complete access to the world s largest economy SOUTH Providing Time and Day Definite AMERICA services with full track and trace visibility for greater control and security Direct flights to all major South American cities from Europe North America and 3 YO LJ R e Market leading presence in Brazil Chile and Argentina that offers all TNT services GLOBAL REACH 117 7777 Economy Express services throughout South America via dedicated air and road networks ASIA PACIFIC e Connecting Europe to all Key Asia We offer one integrated network over road and air Pacific commercial centres including so your business can be more agile and cost efficient Tokyo Bangkok Kuala Lumpar Singapore Sydney and Melbourne From collection through to customs clearance Epor tete ote and confirmation of delivery we handle every step
11. will be provided Please call Customer Service if you require our Special Express service If you are not sure whether to select documents or non documents please contact Customer Service who can also advise you on any paperwork requirements 1 SENDER S ACCOUNT NUMBER Please fill in your TNT account number This is the account number that will be issued the consignment charges unless Section 2 Invoice to Receiver payment option is selected Refer to point 2 below 2 INVOICE TO RECEIVER If the Receiver is paying for the consignment charges please cross this box and provide the Receiver s TNT account number If the Receiver s account number is not known please contact Customer Service Note The sender is liable for all unpaid charges 3 CUSTOMER REFERENCE You can enter any internal reference code that you would like to be printed on the invoice with a maximum of 24 characters This reference can also be used to track your consignment on tnt com Track My Package 4 FROM COLLECTION ADDRESS Please complete with company name collection address contact person and telephone number It is important to e Write in CAPITAL LETTERS e Press hard when writing manual consignment notes so that the information transfers onto all copies BOOKING YOUR SHIPMENT PREPARING YOUR DOCUMENTS PREPARING YOUR DOCUMENTS CONSIGNMENT NOTES Consignment notes help to ensure your shipment is
12. Available throughout Europe Middle East and Asia e Direct safe and secure www tnt com hk 24 E BOOKING YOUR SHIPMENT i i l 852 2331 2663 Y 000 D jJ 4 g 1 1 7 i E VES STEP Cam D p Ee 1 ESI ES i 1 an 1 3OOKING g tools make sending and hipments easy You can ese tools to p repare your N TEN J pu p ocumentation iv oe 2 1 e Ad r www tnt com hk 852 2331 2663 TNT COM Control every stage of your shipment with a few simple clicks and no need to log in Save time and hassle with this online one stop shop e Immediate quote for export and domestic shipments e Immediate booking and preparation of documents e Email carriage forward paperwork direct to customers e Real time tracking during transport e Get your invoice online or pay online in some areas myTNT If you need to send shipments regularly this is the quickest easiest option Get your own secure area on our website so you can do everything in one place Ideal for low volume shippers e Personalise quotes on any shipments e Store your database online for auto completion of addresses e Email carriage forward paperwork direct to customers e Real time tracking during transport including POD image e Immediately book and prepare all documents e Multi user access and detailed reports EXPRESS MANAGER Express Manager integrates with your own system so you can streamline your
13. ELPS IT GET TO ITS DESTINATION IN PERFECT CONDITION The TNT Fit to Travel programme aims to prevent damage to goods during their journey These pages include some simple tips to help protect your shipment Follow them to ensure that your shipment is one of the one million that arrives on time and in perfect condition every day We also offer a range of high quality TNT branded packaging materials If you would like to order some please call Customer Service 38 PACKING YOUR SHIPMENT www tnt com hk 6 e e amp BOXES O PALLETS a COG 4852 2531 2063 MAKE SURE YOUR SHIPMENT IS FIT TO TRAVEL We rely on customers to pack their shipments well so we can deliver them in perfect condition Follow these simple tips to ensure your shipment will be delivered to your customer just as you want it to Helo us deliver in perfect condition PALLET QUALITY Make sure the pallet is of good quality no chipped wood and can be raised by forklift PALLET CONDITION Make sure the pallet is in good condition with no damage to its blocks or slats ITEMS OVER 7OKG SHOULD BE PALLETISED PACKING PALLETS DIMENSIONS Make sure the boxes are within the outer dimensions of the pallet and there is no overhang ATTACH BOXES Make sure boxes are properly attached to the pallet e g with shrink wrap STACKING If the pallet can be stacked the boxes should have a flat surface OUTSIDE e Include a dupli
14. THE PEOPLE NETWORK TNT USER GUIDE A helpful guide to make shipping simple www tnt com hk 852 2551 5 O00 PAGE PAGE 64 ADDITIONAL CONTACT SERVICES US SPECIAL COLLECTION o DELIVERY ENHANCED LIABILITY IMPORT SERVICES DANGEROUS GOODS CUSTOMS EXPERTI E CO ERICE PAGE 46 EASY PAYMENT TOOLS PAGE 42 TRACKING YOUR SHIPMENT PAGE 54 PACKING YOUR SHIPMENT TNT PACKAGING CATALOGUE BOXES 9 PALLETS CALCULATING VOLUMETRIC WEIGHT SIZE amp WEIGHT RESTRICTIONS PAGE 24 BOOKING YOUR SHIPMENT ONLINE SHIPPING TOOLS PREPARING YOUR DOCUMENTS PAGE 12 CHOOSE YOUR SERVICE TIME CRITICAL TIME amp DAY DEFINITE FREIGHT e 2 CONTENTS e 04 WELCOME TO TNT INTRODUCTION GETTING STARTED EXPAND YOUR EUROPEAN REACH YOUR GLOBAL REACH 8 WELCOME TO TNT www tnt com hk j INTRODUCTION Rh WELCOME TOTNT 4 This guide will help you choose the best way to connect to your customers through a network of dedicated people It lists all of our standard services so you can immediately start saving time and costs allowing you to focus on your core business Whatever you need to send and wherever it needs to go our highly trained Customer Service team can help you choose the best solution for your business To speak to one of us directly just call When you work with TNT you get a partner not a suppl
15. ach or remote locations Visit tnt com for postcode details E PrP a z ww tnt com hk 54 ADDITIONAL SERVICES ENHANCED LIABILITY ENHANCED LIABILITY That means one company to handle every aspect of your shipping needs including Enhanced Liability Even though we always take the utmost care with your shipments circumstances beyond our control can occasionally affect the deliveries Thats why TNT s Enhanced Liability covers the full value of your shipment against all risks There is no need to use a separate supplier for this cover simply add this to your service and manage your worldwide shipping with just one supplier total peace of mind at your convenience Without this service your consignments will be governed by the global conventions as put forward in our Terms amp Conditions offering a limited liability based on the weight of your goods and not the actual value Benefit from e Extra peace of mind your delivery is insured against all risks with compensation up to the full value of your shipment e Low rates an additional charge of just 1 of the value of goods depending on country e Easy management just choose the Enhanced Liability option when you book whether online or over the phone e Worldwide coverage for almost all types of goods across more than 200 countries For more information please visit www tnt com hk 9 Damage to shipments due to inadequate pa
16. anage with additional handling MULTI PIECE HANDLING If your shipment contains more than one item we can handle it If you think your shipment might need special handling please contact Customer Service for more information SPECIAL HANDLING Sometimes cargo is of an unusual nature so we have special resources to ensure it s delivered as efficiently and as safely as standard cargo We can handle Non stackable shipments containing non stackable items e n accordance with international transportation regulations IATA ADR etc we can manage transport and handling for classified and designated substances E e 52 ADDITIONAL SERVICES e ADDITIONAL SERVICES SERVICES BUILT AROUND YOU Our special collection and delivery services are built around the needs of your business Business is sometimes unpredictable For these occasions we offer solutions that work around your special situation for an additional fee LATE COLLECTION When your business needs a collection outside of our usual hours the on demand collection service means that no matter what time it is we ll make sure your goods begin their journey SATURDAY COLLECTION DELIVERY Send your goods for delivery over the weekend We can collect on Friday for delivery on Saturday or collect on Saturday for delivery on Monday REMOTE AREA SERVICE There is nowhere too far and nothing too difficult We can deliver or collect in hard to re
17. any advice on dangerous goods please contact Customer Service to speak to one of our specialists for expert guidance OUD www tnt com hk 852 2551 2663 HELPING YOU GET IT RIGHT FROM START TO FINISH There are a few simple tips that can help you ensure a smooth transition through customs for your goods e Include a commercial invoice and make sure the details on your invoice are accurate e Provide all the required supporting documents such as Certificate of Origin ATR and EUR e Check on compliance and licences to ensure you are not shipping restricted or forbidden goods ADDITIONAL CUSTOMS SERVICES FOR YOUR CONVENIENCE To make international trade even easier for you we can also offer additional customs clearance services DELIVERY DUTIES PAID DDP You may want to make it easier for your customer by sending goods to them with all charges paid by you including the duties and local taxes We may be able to pay these on your behalf and charge it back to you SPECIAL CLEARANCE ACTIVITIES Do you require transit documents return for repair of faulty goods or temporary import export Just ask if you need non standard customs declarations we ll help you to make it as simple as possible For more information on our customs services please contact Customer Service 0 AEO Authorised Economic Operator PiP Partners in Protection STP Secure Trade Partnership Plus C TPAT Customs Trade Partnership Against Terrorism
18. cate label inside the package this will help us to locate your item in the unlikely event of damage to the outer packaging e The box is in good condition no holes tears scratches not crushed not previously wet e Place labels and consignment notes on the top of the parcel Please do not cover them with tape or shrink wrap e Use high quality adhesive parcel tape to seal parcels closed with H taping applied evenly across flaps e Ensure label is securely affixed 8 seams to both top amp bottom to the package and remove all old address labels e Mark any parcels over 25kg e Ensure the barcode is placed an He flat and not covered by any other material e Contents of the shipment should be completely inside the box with nothing sticking out e Ensure metal objects are packaged and wrapped with extra care to prevent injury to our staff and damage to other customer s goods e Ensure highly finished items are well padded for protection e Ensure fragile items are well wrapped and packed as far away from the edges as possible Ensure items that could come into contact in transit have protection between them within the box PACKING BOXES INSIDE e Protect delicate items such as discs and CDs with additional protection e Wrap multiple items separately e Check that the box quality Is appropriate for the weight of the contents e Ensure heavy items have additional support or cushioning
19. ck up to delivery which is available for Express and Economy Express Enhanced Liability Cover the full value of shipment Please provide the insured value and currency if the Enhanced Liability service is for non documents For Enhanced Liability service for documents please leave the value and currency field blank 9 SPECIAL DELIVERY INSTRUCTIONS Please indicate any special delivery instructions that you may require 10 GOODS DESCRIPTION Please provide full description of goods number of packages gross weight and consignment dimensions 11 DUTIABLE SHIPMENT DETAILS For dutiable shipments please state the VAT TVA BTW of the Receiver and provide the value of the shipment as shown on commercial invoice 5 TO RECEIVER Please complete Receivers company name address contact person and telephone number Note We cannot deliver to P O Box numbers If you have selected Invoice to Receiver payment option in Section 2 only a permanent office address is accepted 6 DELIVERY ADDRESS Please complete Receiver s company name address contact person and telephone number Note We cannot deliver to P O Box numbers 7 DANGEROUS GOODS Indicate whether or not the consignment is of hazardous nature If you are intending to send dangerous goods please call Customer Service for advice 8a SERVICES Select the service that you require If no service is selected our Express service
20. ckaging will not be compensated See terms and conditions for more information Ifthe value of your goods is over 25 000 Euro please contact Customer Service a www tnt com hk We can handle everything Of YOU 56 ADDITIONAL SERVICES IMPORT SERVICES IMPORT SERVICES Managing imports is as easy as exports thanks to our global reach Our Express Import service lets you control the whole shipping process as an importer It is just as easy to choose the speed and delivery time when receiving a shipment as you would if you were sending one You ll even get prices and billing in your own currency for added convenience Express Import enables you to collect shipments in about 170 countries using the following services EXPRESS e EXPRESS 9 00 10 00 EXPRESS e ECONOMY EXPRESS 12 00 EXPRESS As a global partner we can handle everything for you There s no need to contact a provider in the origin country you only need to go online We will arrange collection transport and customs clearance on your behalf With our online Express Import tool you can take control of your collections from abroad Uniquely this system has the ability to request a quote before the booking is completed This means you can choose from TNT s available services allowing you control over when your shipment will arrive and at what cost The tool is available through myTNT in more than 50 languages such as English Spanish
21. delivered as quickly as possible When youre sending a shipment you ll need to create a consignment note It contains all the details about your shipment and accompanies the shipment throughout its journey The easiest way to prepare your consignment note is to use one of our online shipping tools When you have entered all details for your shipment the online tool will generate a consignment note which you can print onto plain paper If you would prefer not to use our online tools you can manually complete a consignment note for your shipment The examples below show you the details you will need to complete CONSIGNMENT NUMBER Every shipment is assigned a unique consigament number It appears underneath the barcode of the note You can use these letters and numbers to track the status of your shipment through our tracking tools ert p E ec SEL a BELEIT LIE ab FETE ni Bares n dir p mama Porn n GAG EMATE eens ce Se a a Em ces m ee ee NE8 23 1187543301 0506 Exp Fii Rap ni Pamet ng Pour Ceri Fame T Lore itam i ama um WR D E II Dumili Lipa an Daal eed e Me M LETT EI FICA DR Ted ELE i Ue ET EFT dd fom poe Kerri THT my ma ple a THT Tt TTI i 1 Cd i i T www tnt com hk 852
22. he choices available Choose a service based on your needs and budget and we will handle the rest TIME CRITICAL SERVICES TIME 8 DAY DEFINITE SERVICES FREIGHT SERVICES 14 e CHOOSE YOUR SERVICE CHOOSE YOUR SERVIC 16 CHOOSE YOUR SERVICE www tnt com hk TIME CRITICAL S 5 RVI 5 S Send documents and parcels in the hands of a Get your own dedicated aircraft for large urgent shipments dedicated courier on a commercial flight e Personal delivery to a named recipient e Suited to unusually heavy bulky or perishable For parcels and documents as ee I pe e Secure convenient door to door service all day eke OT Tete world every day e Get next available flight out Optional enhanced liability service for all types of shipment e Door to door or door to airport process from collection through to customs and delivery Optional enhanced liability service for all types of These are our fastest most secure services and they come with full tracking so you have the confidence to promise a delivery shipment time to your customers e Same day service can be provided in Europe Get a solution tailor made to your time requirements You can count on this swift premium service for Have complete control of deliveries with your own e Dedicated collection and or delivery worldwide your international shipments to major destinations dedicated road vehicle Shipment sent by fa
23. ier You have a network of more than 65 000 experts on your side ready to handle any challenge and dedicated to helping your business run smoothly 1 P L1 W SF lll nui WL We are here to connect you to your customers wherever they might be Around the world and around the clock delivering your customer promises is what keeps us The People Network moving 8 C INV ETON PFL e www tnt com hk 852 2331 5 STEP ADDITIONAL SERVICES From dangerous goods to special handling when you need something special we can help See page 50 STEP EASY PAYMENT STEP TRACKING YOUR SHIPMENT TOOLS Our payment tools are designed to save you time and money so you can focus on doing business See page 46 Have complete control and peace of mind as you track your shipment over its entire journey See page 42 6 WELCOME TO TNT GETTING STARTED GETTING STARTED WE ARE READY TO DELIVER YOUR PROMISES Just follow the steps below to get started STEP STEP STEP 4 9 ve CHOOSE BOOKING gt PACKING YOUR SERVICE YOUR SHIPMENT YOUR SHIPMENT Whatever you need to send Our booking tools make Large or small heavy or light and wherever it needs to go sending and managing you can rely on us to get it we give you complete control shipments easy You can also there Follow our packing over the speed of your use these tools to prepare your advice t
24. ls and freight choose this economical day definite delivery service e Delivery on a specified business day For parcels and freight Delivery worldwide e Consignments up to 1500kg worldwide e Optional enhanced liability service for all types of shipment 4 OS LS fo lt 4 2 using all Express and Economy services u y Am r We handle all the necessary customs clearance provide full tracking and Express Import lets you collect shipments from about 170 countries bill you in your local currency Arrange a shipment using our Express Import tool see page 56 22 CHOOSEYOURSERVICE i e FREIGHT As a trusted agent with AEO Authorised Economic Operator status we provide expert handling customs clearance and advice with paperwork Our freight options are cost effective and are ideal for non urgent heavier shipments We work with high quality partners in more than 200 countries to ensure that whatever the size weight or shape of your shipment we can deliver For larger and speedy shipments where the urgency does not justify the cost of a chartered aircraft express Or economy services Door to door option manages delivery through the whole process Door to airport option also available e Ideal for shipments over 100kg or of irregular shape For cost effective transport of larger shipments e Option of dedicated vehicle solely for your shipment e
25. my services provide door to door delivery customs clearance and online tracking for total peace of mind Just choose the solution that works best for you EXPRESS SERVICES When you need a guaranteed delivery by a fixed time choose our Express services QO 12 00 EXPRESS Delivery by noon for the perfect balance between urgency and budget e Guaranteed delivery by noon the next possible working day e For documents and parcels e Delivery to major cities and business areas in more than 65 countries e Optional enhanced liability service for all types of shipment 10 00 EXPRESS Get an early morning delivery for your customer s convenience e Guaranteed delivery by 10 00am the next possible working day For documents and parcels e Delivery to major cities and business areas in more than 50 countries e Optional enhanced liability service for all types of shipments 9 00 EXPRESS Our 9 00am service makes sure it s there at the start of your customer s working day e Guaranteed delivery by 9 00am the next possible working day For documents and parcels Delivery to major cities and business areas In more than 45 countries e Optional enhanced liability service for all types of shipment 29 CHOOSE YOUR SERVICE B p www tnt com hk TIME amp DAY DEFINITE BS X398 TIME amp DAY DEFINITE SERVICES Control your costs on less urgent shipments For your less urgent parce
26. nd money so you can focus on doing business www tnt com hk M m mr time spent on invoice aaministration 48 EASY PAYMENT TOOLS EASY BILLING TOOLS Our Online Billing system is streamlined to make business simpler With our online systems there s no paperwork no missing payments and less chance of human error Make the most of your time with our system A free service that allows you to manage your TNT invoices online quickly efficiently and securely This functionality makes managing your accounts simpler than ever e Securely manage all TNT invoices and view account statements e Raise and track queries e Download your invoice in one of several formats pdf xls csv xml etc e Reduce paperwork stay environmentally responsible OUD www tnt com hk 852 2551 2663 HANDLING However unusual your delivery might be our reach and expertise means we have a solution Over the last O years we ve handled a vast number of diverse deliveries Our global team of experts are on hand to help with all your shipping requirements from the routine to the more out of the ordinary PRIORITY HANDLING Opt for prioritised handling from collection to delivery Your consignment will be clearly labelled with our priority sticker ADDITIONAL HANDLING If you have a shipment that can t be handled on automated conveyor machinery or if they exceed our standard operational dimensions we will m
27. o help ensure your supply chain shipping documentation shipment arrives in See page 12 See page 24 perfect condition See page 34 www tnt com hk 18522331 5 TKU TLL RIX 0 svo KUN GDN MSQ KBP BUD KIV OTP BEG o Q sor SKG SAW ATH OSL vsT GOT BLL A MMX EDI EMA P STN A BLQ SJJ A VIT Q e CIA 9 MAD CAG vic A CTA 0 e ALG TUN MLA sva 8 o WELCOME TO TNT EXPAND YOUR EUROPEAN REACH EXPAND YOUR EUROPEAN REACH RELIABILITY ANY TIME ANYWHERE TNT s fast extensive road network across Europe provides a wide range of delivery services so you can meet your customer commitments and expand your business reach We connect you to your customers with 55 000 trips by road and more than 700 flights each week BFS 0 It might be a simple hop to a nearby city or an express delivery from France to deepest Poland we will 66 everything from door to door We drive hundreds of C thousands of kilometres between our 72 European road DUB hubs every day and serve 68 airports in 44 countries across the continent OVER 700 FLIGHTS BETWEEN 68 AIRPORTS EACH WEEK 68 44 AIRPORTS COUNTRIES ACROSS EUROPE Q opo 95 000 TRIPS BETWEEN 72 EUROPEAN ROAD HUBS EVERY WEEK Q Lis 10 WELCOME TO TNT www tnt com hk YOUR GLOBAL REACH CHINA e Our own fleet of Boeing 747s link Europe and China five
28. otprint Choose the detail and frequency of reports from a single page summary to a detailed data extract The TNT CO Report helps you identify ways to reduce CO and meet the compliance needs of your business The system is externally verified by SGS against the leading European standard EN16258 Mitigate the CO impact of your shipments Ship your goods in a way that fully offsets any CO emissions We calculate the emissions produced by your shipments and compensate with CO credits TNT exclusively uses the highest quality gold standards credits You receive a yearly certificate specifying the amount of CO that we neutralised on your behalf and you can use the TNT CO Neutral logo to show your commitment Predict and model your CO impact The CO Quote predicts the emissions of your future business and can be used for tenders or quote requests With CO Scenario we can model and optimise emissions in your transport supply chain to lower your overall CO footprint Please visit tnt com for more details uisa s R Sos LE www tnt com hk WE ARE READY TO HELP YOU When you work with TNT you can expect outstanding service knowledgeable staff and a commitment to delivering your customer promises We are dedicated to customer service and ready to help you Get in touch today to experience our service Call our Customer Service Hotline at CONTACT US di
29. re ca EU UNT i apes i M f 1 I E i 42 e TRACKING YOUR SHIPMENT STEP 04 codi YOUR SH Have complete conti of mind as you traci over its entire jourr www tnt com hk 44 TRACKING YOUR SHIPMENT TRACKING YOUR SHIPMENT From real time updates on your goods to proof of delivery images by email we give you full visibility and peace of mind From the moment your shipment is collected to the instant it is delivered you can track its progress in real time with TNT Just choose from our range of electronic tracking options Send your consignment number or customer reference to to receive real time updates on your consignment s status direct to your mobile phone If you need to know where your shipment is and don t have access to the online tools please just call Customer Service on Visit tnt com with your consignment note number or reference details and receive an up to the minute update Tracking and proof of delivery can be sent directly to your inbox just email the consignment note number to for a timely and efficient response You can track your shipments via our dedicated Smartphone App available for iPhone Android Blackberry and Windows Mobile Simply download the TNT App to track your shipment on the move 2 46 EASY PAYMENT TOOLS WWW tnceen i TXNXT e f e STEE EASY PAYMENT TOOLS Our payment tools are designed to save you time a
30. stest possible route ode Mie Nos TOUN IME CNEICACSAIpTIENTS Are e Choose from a van truck temperature controlled 1 delivered faster than ever before e Specialist staff manage your shipment from start high security or whatever you need to finish e Dedicated pickup and tailored solutions Tailor made solutions and optimised routes e For documents parcels and freight e Get next available flight out Secure convenient door to door service all day e Optional enhanced liability service for all types of For parcels and documents every day mE shipment e Secure convenient door to door service all day e Full customs clearance plus delivery confirmation every day e Optional enhanced liability service for all types of e Optional enhanced liability service shipment LE LS 8 Choose the speed www tnt com hk 852 2331 2663 7 Trust us O meet your deadline EXPRESS Delivery before close of business so you can always respond to your customer s needs e Delivery the next possible working day For documents parcels and freight Delivery worldwide e Consignments up to 500kg e Optional enhanced liability service and optional priority service for all types of shipment 18 CHOOSE YOUR SERVICE TIME amp DAY DEFINITE TIME amp DAY DEFINITE SERVICES WE OFFER THE WIDEST RANGE OF TIME AND DAY DEFINITE SERVICES ON THE MARKET Our Express and Econo
31. to help you keep your customer promises Our highly trained solutions focused Customer Service representatives are available to make sure that you and your customers are always satisfied lf you have any questions or need any Nelp with a shipment just contact us On 852 2551 266m 28 BOOKING YOUR SHIPMENT ONLINE SHIPPING TOOLS This easy to use application gives you a complete real time overview of your shipments so you are always up to date Ideal for regular senders who need several users to access shipping information e Check prices and book collections easily e Manage and store shipping addresses e Print shipping labels e Track your shipments in real time e Email advanced shipping notification to customers Arrange hassle free imports with this online system and take control of your Import collections abroad Available through myI NT and supported in over 50 languages e Control shipping costs by getting a quote beforehand e Get quotes and billing in your own currency and language e Organise repeat or regular collections quickly and easily e Customs clearance support is included e Visit tnt com to see the demo If you would prefer not to use our online tools you can manually complete a consigament note for your shipment www tnt com hk 852 2331 2663 OUD INFORMATION TO BE INCLUDED ON A CONSIGNMENT NOTE 8b OPTIONS Please select the option s you require Priority Priority handling from pi
Download Pdf Manuals
Related Search