X-Lite 5 for Mac User Guide
Contents
1. Ring on The device where you want to hear the phone ringing Change this field only if you want to override the devices that X Lite automatically selected Volume The volume of the ringer Camera This field appears only on versions of X Lite that include video functionality Change this field only if you want to override the devices that X Lite automatically selected Select the camera model Resolution Leave at standard or change the size as follows Setitto high if you have a good camera and a computer with a fast CPU You will know that you have set the size too large if Your computer slows down the video is using too much CPU The video shows black areas or is slow or jerky Typically set it to low only in special situations for example when using wi fi in a hotel You will know that you have set the size too small if the video is fuzzy This field is identical to the Resolution field in Media Quality Video Quality 34 X Lite 5 for Mac User Guide Preferences Network Koke Preferences Network O EA w Non MESSEN C LL Se VV tl Network Connection Speed Cable DSL or ADSL 9 Fast cable DSL or ADSL O Local area network LAN O Custom Sending bitrate 80K Q 5M 512000 Receiving bitrate 80K QO 5M 2048000 Select the type of network connection for your computer The sliders move to show the bitrate that will be used for sending and receiving These rates are typical rates for th2. Dial out prefix The number to dial out of your enterprise For example 9 International prefix The prefix required on a phone number in order to handle this number as an international phone call For example 43 X Lite handles international calling as follows It looks at the phone number for this international prefix fit finds this prefix the phone number is transformed so that the number can be successfully placed according to the phone rules for the country specified in the country code For example if the phone number is 438901234 meaning the number is a Swiss phone number and the country code is Canada then X Lite replaces the with 011 the international dialing code for Canada adds the dial out prefix 9 and places the call Default extension length The maximum length of extensions in your enterprise This information must be correct to ensure that X Lite can distinguish between a phone number that can be made without leaving your PBX and one that requires going through the PBX Country code The country your phone system works in Change this code if you go to another country but only if your entrprise has an office in that country that has its own PBX For example if you go to your Geneva office and that office has its own PBX change the country code to Switzerland In this way phone calls made to a Swiss phone number will be correctly placed that is as being placed from within Swi
3. 3 99 usp Ks onum ete Action Description Answer or Audio Click Answer or Audio If you are on another call that first call is automatically put on hold You are now talking to the new caller Or press Enter on the keyboard if X Lite is the active application Video The caller wants to include video Click to answer a video call and start sending your video immediately Decline Click Decline There will be a busy signal The call may be directed to voicemail if you have this service 11 CounterPath Corporation 3 4 Handling an Established Call If a plus symbol appears here you can add the current caller as a contact Place another call current call is Open or close the video window If automatically put on hold See page 10 you close it X Lite stops sending your video to the other party Volume control and Speakerphone this button is enabled if your computer has a speakerphone Show hide dialpad Mute Kokila Perera Work x3333 Hold OM Hold or resume the call Start your video Even if you Bria iPad Edition did not originally place a video call you can add video QN at any time if you have a COUNTERPATH R camera 12 X Lite 5 for Mac User Guide 3 5 Handling Video Calls Placing a Video Call eoo c3 E Audio Call Click the down arrow and choose Video call Video Call Bria iPad Edition Start Conference
4. You can set up X Lite in one of these ways e With your PBX account in other words your office phone number e With your PBX account and with SoftPhone com e With a SoftPhone com account only This guide explains how to set up your PBX account For information on the SoftPhone com account see www softphone com X Lite 5 for Mac User Guide Setting up your PBX Account To use your PBX account you must have network access to your enterprise LAN which means you must be using a computer on the LAN or using a computer that has VPN access to the LAN 1 Obtain your PBX account credentials from your IT administrator or VoIP service provider User name and password Authorization Name if applicable Domain Firewall traversal and other network information see Configuring X Lite on page 23 2 From the menu bar choose X Lite gt Preferences gt Accounts The SIP Account window appears 3 Inthe Account tab complete the User Details area with your account credentials Domain Proxy SIP Account Account Voicemail Topology Transport Advanced Protocol User Details User ID Domain Password Display name Authorization name 1331 yournormalpbx com eeecce Joseph Santos kf Register with domain and receive calls Send outbound via Domain Proxy Address OK Cancel 4 Complete the remaining tabs as specified by your IT administrator or
5. DTMF in the phone number when you dial it Before the first DTMF number include at least one capital P e You can include other Ps Each P causes X Lite to wait one second before sending the next character e At the end of the input you must include a character Example To dial a number add a 3 second delay and then press 44 enter this in the call entry field 604551212PPP44 Example To dial a number add a 6 second delay then press 1 then 3 then 2 each with a two second delay 604551212PPPPPP1PP3PP2 Placing another Call To place a new call without hanging up on the current call simply place the call in the normal way A second call panel opens below the current call The first call is automatically put on hold O iate EE Enter a name or number Koki la Perera Switch between the different Work x3333 calls by clicking Resume on the ps desired call panel That call becomes the active call and all Eme other calls are on hold Existing call is automatically put on hold New outgoing call 3600 Other x3600 X Lite 5 for Mac User Guide 3 3 Handling Incoming Calls X Lite must be running to answer incoming calls If X Lite is not running incoming calls may be directed to voicemail check with your IT administrator or VoIP service provider The new call appears in its own call panel eoo os lO ariane EE Kokila Perera Work x3333 Decline Add Video Calls
6. You can control click on an entry to place a call to this person using the contact method that was used for this call You can e Control click on an entry and select Call or Video Call to place a call to this person using the contact method that was used for this call 21 CounterPath Corporation 22 5 Configuring X Lite From the menu bar choose Bria gt Preferences The Preferences window appears e When configuring X Lite the first time click the Accounts tab and set up the account Then complete other tabs as desired e After the initial setup display whichever tab you want 5 1 Configuring Accounts the Accounts Tab Choose X Lite gt Preferences from the menu bar Click the Accounts tab The Account Settings window appears Make sure the account is enabled Double click the account to edit eo Preferences Accounts JEER 9 v Protocol User ID SIP 1331 yournormalpbx com Per You cannot add more than one account 23 CounterPath Corporation Account General Account Account name My PBX Protocol SIP General Voicemail Topology Transport Advanced Ear Fields with an asterisk are User ID 1331 required Domain yournormalpbx com Password eeeese Display name Joseph Santos Authorization name Domain Proxy m Register with domain and receive calls Send outbound via O Domain Proxy Addr
7. in Devices gt Other Devices 40 X Lite 5 for Mac User Guide Preferences Advanced ann Preferences Advanced s 2 9 amp Ug d Application Accounts Sounds Devices Network Codecs Media Quality A Dialing Preferences Privacy Options DTMF 9 Send via DTMF 2833 M Also send in band Send in band RTP _ Enable RTP inactivity timer Time 300 seconds Field Description Audio DTMF You may need to change the DTMF configuration if you cannot interact with interactive voice response systems auto attendants voice activated menus and so on RTP This timer controls how calls are disconnected when X Lite determines that there is a problem with the call and the other party has probably disappeared assuming that you have not yourself detected the problem and hung up manually Typically the timer is enabled It is recommended that you not disable it You can change the length of the timer but do not set it to less than 30 seconds 41 CounterPath Corporation Preferences Dialing Preferences 3 9 d oi Preferences Dialing Preferences Application Accounts Sounds Devices Network Codecs Media Quality Advanced Dial Plan Options Dialing Preferences Privacy Options Dial out prefix 9 International prefix 011 Default extension length 4 Two letter country code of origin Canada B Field Description
8. that support considerable high bandwidth Resolution O Low resolution for small images and low bandwidth 9 Standard High resolution for large images and high bandwidth Field Description Audio Quality Reduce echo Turning this feature on improves sound quality This feature is typically on Reduce background noise Automatically attempts to remove background noise Typically on for the speakerphone Automatic gain control This feature is typically on Preserve bandwidth When this feature is on X Lite stops sending audio when you are not talking better call quality it on When this feature is off X Lite always sends audio which uses more bandwidth but may result in Typically off However if you are using a slow dial up or ISDN connection you may want to turn Video Quality 39 CounterPath Corporation Field Description Resolution Leave at standard or change the size as follows Setitto high if you have a good camera and a computer with a fast CPU You will know that you have set the size too large if Your computer slows down the video is using too much CPU The video shows black areas or is slow or jerky Typically set it to low only in special situations for example when using wi fi in a hotel You will know that you have set the size too small if the video is fuzzy This field is identical to the Resolution field
9. 3 Closing the video window stops sending video Conference Bria iPad Edition TA S QN COUNTERPATH Starting a Conference with Video When you start a conference from established calls video is included if at least one of the calls already includes video Video is sent to all the participants When you start a conference from scratch video is not included You can open your video window and choose to add video at any time Video is sent to all the participants How Video Is Shared The conference host the person who starts the conference serves as the host for other video Whatever the conference host is receiving will automatically be sent to the other parties If the conference host pauses or stops video other participants will no longer receive video 17 CounterPath Corporation 3 7 Voicemail If your service includes voicemail and you have set up voicemail options page 25 then when you have voicemail messages the voicemail icon appears at the top of the phone the icon may include a number You can click the icon to automatically connect to voicemail and listen to your messages Voicemail icon Available J 18 4 Using Resources 4 1 Contacts Tab If the Contacts tab is not showing go to the menu bar and choose View Show Contacts eoo c3 Enter a name or number Add a Contact J Frank Chan A Kokila Perera Search field rm Mayumi Suzuki rm
10. Call Specify the number in one of these ways e Type the number on the dialpad or computer keyboard then click the arrow beside the Call button and choose Video call e Control click an entry in the Contacts or History tab and choose Video Call e Redial click Call or click the down arrow and select a recent call and click Call Adding Video to an Existing Call If you have a camera you can click Start Video to add video to an established call When you add video the other party may or may not start sending their video to you Show hide video window YOO Video call with Kokila Perera Kokila Perera Work x3333 Hold Gl Bria iPad Edition Start or stop video o NA 62 17 13 CounterPath Corporation Other Party Adds Video If the other party starts their video your video panel automatically opens and the video is played You can start sending your own video if desired and assuming you have a camera by clicking Start Video on the call panel Pausing and Resuming Video Click Stop Video on the call panel or close the video window to pause sending your video Click Start Video to resume sending your video the video window will open X Lite 5 for Mac User Guide 3 6 Three way Calls Conference Calls Starting a Conference Call From the Dashboard Enter the number or address by typing a Or drag a contact or history item Audio Call Video Call Or selec
11. I e Speakerphone and Mute e Redial Hold Do Not Disturb e Call history list of received missed and dialed calls e Three party conferencing Enhanced Features and Functions X Lite for Mac also supports the following features and functions e Video Managed contact list e Automatic detection and configuration of audio and video devices e Acoustic echo cancellation automatic gain control voice activity detection e Support for the following audio codecs Broadvoice 32 Broadvoice 32 FEC DVI4 DVI4 Wideband G71laLaw G 711uLaw GSM iLBC L16 PCM Wideband Speex Speex FEC Speex Wideband Speex Wideband FEC e Support for the following video codecs H 263 H 263 1998 e Automatic selection of the best codec based on the other party s capability the available bandwidth and network conditions X Lite switches the codec within a call in response to changing network conditions e Compliance to 3261 SIP standard e STUN and ICE NAT traversal e Support for DTMF RFC 2833 inband DTMF SoftPhone com Features If you have a SoftPhone com account the following features are also available e Presence via your SoftPhone com account You can see the presence of any contact who also has a SoftPhone com account e IM via your SoftPhone com account You can send IMs to any contact who has a SoftPhone com account For more information on SoftPhone com and its features see www softphone com CounterPath Corporat
12. Natalia Dvorak ry Phyllis Ngombo Bria Android Tablet Edition Ny ee one You can change the detail and layout of the contact list from the menu bar choose Contacts and set the desired options Contacts New Group Add Contact Find Contacts Export Contacts v Show Offline Contacts Show Groups Minimum list v Expanded list v Sort by Name Sort by Online Status 19 CounterPath Corporation Managing Contacts and Groups Adding a Contact Click d or control click a group and choose Add Contact to Group The Contact dialog appears emoc Contact Editor Contact Summary Kokila Perera Group Friends ica To enter a phone number select the type enter the number and click Contact Display Name Kokila Perera p 6945550002 First Name Work x3333 R The new number appears in the list Cancel OK Adding a Contact using an Existing Address You can add a contact by capturing existing information e Ifyou are on a phone call with a person who is not a contact click the Add to Contacts icon in the call panel e On the History tab select an entry that is not a contact Control click and choose Add Contact The Contact Profile dialog appears Complete the dialog as desired and press OK Changing Contact Information To change the information for a contact control click the contact and choose Edit Profile The Contact dialog appears see page 20 D
13. VoIP service provider or to suit your setup Settings that you may need to change immediately include Account tab Domain Proxy area Topology tab if your computer is on a network and or behind a firewall For more information see Configuring X Lite on page 23 Setting up for Voicemail Your enteprise or VoIP service provider may offer voicemail If it does then you can set up some voicemail features in X Lite See page 25 CounterPath Corporation Setting up a Contact List Typically you will want to create contacts in order to easily make calls You can add addresses to the Contact list one by one See page 20 2 3 Troubleshooting X Lite includes tools for helping you troubleshoot problems From the menu choose Help gt Troubleshooting e Devices tab You can verify that your microphone and speakers are working and can set the volume to a comfortable level without having to actually place a phone call Audio tab While you are on a phone call you can test the quality of the audio Note that to perform a valid test you should be on an established call not a call attempt e Video tab You can verify that your camera is working Diagnostics tab If none of the other tabs help you solve your problem 2 4 Checking for X Lite Updates To check for updates to X Lite from the menu bar choose Help Check for updates The Auto Update window appears e If anew version of the software is available you c
14. X Lite 5 for Mac User Guide CounterPath Corporation CounterPath Corporation Suite 300 One Bentall Centre 505 Burrard Street Box 95 Vancouver BC V7X 1M3 Tel 604 320 3344 sales counterpath com www counterpath com June 2012 CounterPath Corporation All rights reserved This document contains information proprietary to CounterPath Corporation and shall not be used for engineering design procurement or manufacture in whole or in part without the consent of CounterPath Corporation The content of this publication is intended to demonstrate typical uses and capabilities of the CounterPath X Lite 5 for Mac softphone application from CounterPath Corporation Users of this material must determine for themselves whether the information contained herein applies to a particular IP based networking system CounterPath makes no warranty regarding the content of this document including but not limited to implied warranties of fitness for any particular purpose In no case will CounterPath or persons involved in the production of this documented material be liable for any incidental indirect or otherwise consequential damage or loss that may result after the use of this publication CounterPath and the qu logo are trademarks of CounterPath Corporation Mac Mac OS QuickTime and iSight are registered trademarks of Apple Inc registered in the U S and other countries This manual corresponds to version 5 0 of X Lite 5 for Ma
15. an download it from this window e If no newer version is available this window informs you that your version is up to date 3 Using X Lite 3 1 The Onscreen Softphone Close window Minimize to dock These buttons are activated if you have o bs c SoftPhone com account See www softphone com The dashboard Show hide dial pad PQ Available Sa Call entry field 7 EE 2 The Call button See page 9 Resources See page 19 WAV E 1 Resize softphone Compact View To display a compact view of the softphone hide the dialpad and hide all the resources tabs View gt Hide eoo S 3 Available Dee Enter a name or number Bria iPad Edition 4X counterpart B CounterPath Corporation The X Lite Menu Edit View Contacts Actions Window Help p About X Lite Preferences 36 Sign in to Softphone com Services b Hide X Lite 36H Hide Others X 38H Show All Quit X Lite Q The menu contains the following items that are specific to X Lite X Lite e X Lite gt Sign in to SoftPhone com For information on this menu see www softphone com e X Lite gt Share with Contacts For information on this menu see www softphone com e X Lite gt Preferences See page 23 View Changes how X Lite looks Also lets you view the message archive Contacts Lets you work with contacts For information on the Find contacts menu item see ww
16. ation for this account A value of zero means not to reregister after the initial registration This value is placed in the Expires header field of the REGISTER message Minimum time If the reregistration fails X Lite will wait this amount of time then attempt to reregister If the second attempt fails X Lite will wait twice this time and try again then four times this time and so on until reregistration succeeds Maximum time This is the maximum wait time between attempts to reregister Once this maximum is reached X Lite will wait this time for all subsequent attempts For example the min time is 20 secs the maximum time is 120 secs X Lite will attempt to reregister as follows Wait 20 secs Attempt to connect If fail wait 40 secs Attempt to connect If fail wait 80 secs Attempt to connect If fail wait 120 secs the maximum Attempt to connect If fail wait 120 secs and so on Timers Enable session timers Default session time A session timer is a mechanism to detect whether a call session is still active from the signaling point of view When the timer expires a refresh is sent from one party to the other The timer is then reset Turn on to enable session timer Enter a value in Default session time Turn off to disable session timer refreshes will never be sent 29 CounterPath Corporation Field Description Session timer preference This field speci
17. c Rev 1 Contents liicssnleilo MN 1 Mi RATT ATL SIN T 3 Getting Ready eC 3 Installmg X Liten pedea ead oid dide buenas Sia ntu ace 4 beali lores Dip RR M 6 Checking for X Lite Updates T 6 n e Ue sare 7 The Onscreen iiio 7 jr vin EST NC 9 Handling Incoming Calls P 11 Handlins an Established Call esrsprsssimre ec EER 12 Handling Video CallS Rr iaaa aa naiara aae nasai rE e EIEEE 13 Three way Calls Conference Calls icccccisacscccssssuseacssenssesashasedssaesccecoannaoanssauseacebonssedennnoseceiands 15 bunt aea eE a E E E E REEE E E EEEREN 18 Using SOUS C 19 Contacts TaBe E E E E 19 The History Taberg E E E A E ees 21 Configuring CP Mm 23 Configuring Accounts the Accounts Tab a ttti tne tad Ret aeuo IRE dee aun red cua e 23 General Preferentes OR ITP 31 A MIAO SO ET TT eaatieds 45 B ATES iR NT TI TE UTE HO E 49 CounterPath Corporation 1 Introduction Standard Telephone Features The CounterPath X Lite 5 for Mac softphone has all standard telephone features including e Call display and Message Waiting Indicator MW
18. e selected configuration If you know that your computer and network can handle a faster sending speed click Custom and move the slider It is recommended that you not change the receiving speed e You will know that you have set the sending speed too high if the remote audio is garbled e You will know that you have set the sending speed too high if e The remote video shows black areas or is slow or jerky e The remote audio is garbled e You will know that you have set the sending speed too low if the audio is good but the video is of poor quality grainy 35 CounterPath Corporation Preferences Codecs Audio Codecs eo Preferences Codecs sp 4 59 w S o Video Codecs Codecs Selected Codecs DVI4 Wideband G711 aLaw GSM G711 uLaw L16 PCM Wideband Speex Speex FEC Speex Wideband uL Speex Wideband FEC a iLBC B Select a codec from the above lists to view properties Description Fidelity Bitrate range bps Best Quality PESQ 0 0 4 5 Accept the first codec offered when negotiating audio codeces Try this setting if there is no audio for a particular call You can enable and disable codecs If a codec is enabled the network connection speed at the time the call is made or received will determine whether an enabled codec is actually used This panel shows all the codecs that are included in the retail version of X Lite You can enable or disable codecs as desired With only o
19. eleting a Contact To delete one or more contacts select them control click and choose Delete or Delete Selected Items Adding Deleting or Renaming Groups Select any group control click and choose the appropriate menu item Contacts that have no group appear under Ungrouped Contacts You can delete but not rename this group Exporting Contacts You can export a contact list to a comma separated file This feature is useful for example if you later upgrade to Bria 3 and want to move over your contacts 1 From the menu bar choose Contacts gt Export Contacts The Export Contacts wizard starts 2 Select the file type and file location for the created file A file of the specified type is created 20 X Lite 5 for Mac User Guide 4 2 The History Tab 0 Outgoing call either outs attempted or established Incoming missed call Incoming call that was answered vbvvevsbptv From the menu bar choose View Show History Address 3600 Kokila Perera Kokila Perera 1335 3600 x1331 6045550001 Managing the List of Calls You can control click on an entry in a list to e Delete the call e Delete all entries in this list e Edit the profile if the entry is a contact e Add as contact The Contact dialog appears Phoning from History Yesterday 10 15 AM 2012 06 14 5 43 PM 2012 06 14 5 43 PM 2012 06 14 5 06 PM 2012 06 14 4 43 PM 2012 06 14 4 43 PM 2011 08 10 4 55 PM
20. entifiable information but these files will be used only to help diagnose and resolve issues and no other purposes Finish 48 X Lite 5 for Mac User Guide B Glossary Broadband Codec Dial plan DTMF Firewall IP IP address Media MWI Narrowband Proxy PSTN RTP Signaling SIP account SRTP TCP UDP VoIP service provider Broad or wide bandwidth In data transmission the wider the band the more data it is possible to transmit in a given time span A cable DSL and ADSL connection to the network provide broadband for data transmission A dialup or ISDN connection typically provide a narrow bandwidth for data transmission The format by which audio or video streams are compressed for transmission over networks The rules that X Lite follows in order to interpret the phone number that the user has entered and to modify the number or address as required to ensure that the call will be placed successfully Dual tone multi frequency DTMF is the system that is used in interactive voice response menu systems such as the menu system for accessing voicemail messages The DTMF system allows the user to interact with the menu by pressing keys on a dialpad or keyboard A technology that prevents unauthorized people connecting to your computer and to the applications running on the computer Internet Protocol A data oriented protocol used for communicating data across a network IP is the most common p
21. er to dial for checking voicemail Optional but complete this field only if your VoIP service includes voicemail Completing this field activates the a9 icon on the softphone When you click the icon X Lite will dial this number You will be connected to your service provider s voicemail and can listen to your messages If you leave this field empty then this icon will not work you will have to manually dial this number in order to connect to voicemail Enter the number or SIP address provided by your IT administrator or VoIP service provider 25 CounterPath Corporation Field Description Number for sending calls to voicemail Complete only if your VoIP service includes voicemail Optional but you must complete it if you check Send calls to voicemail if unanswered This is the number that incoming calls will be forwarded to if they are unanswered after the specified interval below If you leave this field empty then X Lite will never forward calls to your service providers voicemail However most enterprises or VoIP service providers have their own mechanism for sending unanswered phone calls to voicemail So leaving this field blank does not mean that forward to voicemail does not work Enter the number provided by your IT administrator or VoIP service provider Send calls to voicemail if unanswered Complete only if your VoIP service includes voicemail To send to voicema
22. es In messaging pressing Enter will 9 Send the message Use Ctrl Enter to create a line Q Create a new line Use Ctrl Enter to send This panel lets you set your preferences for general GUI behavior 31 CounterPath Corporation Preferences Sounds eoo Preferences Sounds Sounds V Enable sounds Play sounds Ei For an incoming call For call waiting M For hangup M For an incoming Message E When a contact comes online You can assign specific sounds to a variety of actions or events 1 Select the Enable sounds check box and select the check boxes for each desired event or clear the Enable sounds check box to disable all sounds 2 If enabling sounds you can change the sound for each event select the individual event The value in Sound preference will change Select the desired sound 32 X Lite 5 for Mac User Guide Preferences Devices eoo Preferences Devices Headset Mode _ ode Speakerphone Mode Other Devices Microphone Built in Microphone E Speaker Built in Output rq M Zero touch device configuration X Lite automatically detects devices at each startup and selects the most appropriate device for each purpose If you do not like this selection you can override it on this panel If you override a selection it will apply the next time you start X Lite unless the device is no longer available in which case X Lite w
23. ess Cancel t 9 3 Field Description Account name Always MyPBX com Protocol Read only Always specifies SIP User Details User ID Typically the account number for the account For example kperera Provided by your IT administrator or VoIP service provider Domain For example domainA com Provided by your IT administrator or VoIP service provider Password Provided by your IT administrator or VoIP service provider Display name This name is displayed in the X Lite title bar Other people will see you as this name Authorization name May not be required If it is required it will be provided by your VoIP service provider Domain Proxy Register with domain and receive calls Check this box if you want to receive incoming calls Typically this field is checked Send outbound via Choose the setting specified by your IT administrator or VoIP service provider Domain If your service requires that traffic be directed to proxies that are discovered via the domain Proxy Address If your enterprise or VoIP service provider has an outbound proxy address and requires that you provide the address to X Lite For the address enter a domain name for example domain com or an IP address for example 123 456 789 012 24 X Lite 5 for Mac User Guide Account Voicemail Account Account name My PBX Protocol SIP General Voicemail Topology Transport Advanced Vo
24. fies your preference for which party should send the refresh The preference is not a guarantee that the refresh will be performed by the specified party The choices are None No preference Local refreshes Your computer sends Remote refreshes The other party sends e UAC refreshes The user agent client the party that initiated establishment of the communications sends UAS refreshes The user agent server the other party sends Hold Method Change this setting only if your IT administrator or VoIP service provider advises you to do so Send SIP keep alives Typically on to instruct X Lite to send SIP keep alive messages in order to maintain a pinhole through your firewall for SIP messaging Use rport Typically on 30 X Lite 5 for Mac User Guide 5 2 General Preferences From the menu bar choose X Lite gt Preferences The Preferences window appears All the tabs on this window except for Accounts are preferences tabs These tabs let you control the way that you work with X Lite The icons other than Accounts let you set up general features of X Lite Preferences Application eo Preferences Application t Accounts Sounds Devices Network Codecs Media Quality Advanced Dialing Preferences Privacy Options General Preferences V Pause iTunes when making or receiving calls Messages amp Presence M Display idle status if don t use my computer for 10 minut
25. icemail Check for voicemail Number to dial for checking voicemail J Number for sending calls to voicemail Send calls to voicemail if unanswered for 0 seconds CEB These settings let you set up to interact with your VoIP service provider s or enterprise s voicemail service Your service provider may provide the ability to set up for voicemail outside of X Lite for example by phoning a number and following the voice prompts or by accessing a website Check with your service provider or IT administrator to determine if another setup mechanism is available If so check what the settings are in that setup and make sure you enter compatible information in X Lite Field Description Check for voicemail Set the checkbox in one of these ways Check the box if X Lite must subscribe to be notified when there is a voicemail for you In other words to configure for subcribe for message waiting Clear the checkbox if the service provider s voicemail server sends notifications without X Lite subscribing In other words to configure for implicit subscription Clear the checkbox if the service provider does not support voicemail Check with your IT administrator or VoIP service provider for the correct configuration Voicemail is offered by your enterprise or VoIP service provider it is not part of X Lite Contact your service provider for information on using voicemail Numb
26. il after the specified number of seconds Your service provider may also provide a similar feature that is set up outside of X Lite If so make sure you do not enter competing information in X Lite and in the service provider s user interface For example if you turn off this field make sure the same feature at your service provider is also turned off Otherwise all your calls will continue to be forwarded 26 X Lite 5 for Mac User Guide Account Topology Account Account name Protocol My PBX SIP General Firewall Traversal Voicemail Topology Transport Advanced Firewall traversal method Auto detect ICE recommended Discover public IP address STUN Use media relay TURN 9 None use my local IP address To use domain server leave Server Address blank Server address User name Password M Range of ports used on local computer 5060 5070 Cancel gt C OK Field Description method Server address Firewall traversal Choose the setting recommended by your IT administrator or VoIP service provider Auto detect using ICE Automatically determine the contact address for signaling traffic Advertise the local IP public IP discovered via STUN if available and media relay IP and use these to automatically determine the best route for media traffic during calls Discover public IP address Advertise the public IP address d
27. ill again select the device to use 33 CounterPath Corporation Field Description Headset Mode Microphone Speaker Change these fields only if you want to override the devices that X Lite automatically selected In both these fields select the headset you are using The headset is the device that is usually used for the speaker the sound you hear and microphone recording your voice The only situation in which the headset is not used is when the Speaker Phone button on the dialpad is pressed Therefore unless you will always be using X Lite in speakerphone mode you must make a selection here Select the headset in both the Speaker device field and Microphone device field Zero touch device configuration Typically leave on When device configuration is on if you change your audio or video device X Lite will automatically detect the new device and start using it Test Devices For information on the Test Devices button see Testing Audio and Video Devices on page 47 Other Devices Speakerphone Mode Microphone Same as headset mode but for the device to use when speakerphone is one on the toolbar Speaker Select None if you do not have a speaker phone The Speaker Phone button on the dialpad will be disabled You can set different devices for the speaker and microphone for example you can set the speaker to the speakerphone and set the microphone to your headset
28. ion 2 Installation and Setup 2 1 Getting Ready Hardware and Other System Requirements For information on the supported hardware and other system requirements see https support counterpath com default asp W336 Multimedia Device Requirements X Lite requires both speakers and a microphone to make calls Any of the following configurations are acceptable e External speakers and microphone Built in speakers and microphone e Dual jack multimedia headset e USB multimedia headset e USB phone X Lite is optimized to work with Apple iSight camera CounterPath Corporation 2 2 Installing X Lite Run the X Lite installer and follow the prompts in the install wizard If you want to configure X Lite immediately then at the final step of the wizard select Launch X Lite The first time you start X Lite a video about Softphone com appears Then the X Lite softphone appears eoo X Lite 4 Joseph Santos Available Be amp a Y Family 0 vFriends 0 Y Work 0 Your free X Lite softphone expires on August 13 2011 48 gt Count ERPATH You can use X Lite without signing up for Softphone com but if you do sign up for Softphone com you will be able to make freee phone calls to people outside your enterprise and you will have access to IM and presence features For more information see www softphone com If X Lite is not already running start it as you would any other program
29. iscovered via STUN for the contact address for signaling traffic and for the connection address for media traffic Use media relay TURN Advertise the public IP address discovered via STUN for the contact address for signaling traffic Advertise the address of a media relay server discovered via TURN for the connection address for media traffic None Advertise the local IP address only for both signaling and media traffic Empty Discover the address of the firewall traversal server the STUN or TURN server if available using DNS SRV Specified Use the firewall traversal server specified as either an IP address or a fully qualified hostname If you use the Auto detect using ICE option then you can only enter a STUN server here Don t enter a TURN server because when ICE is used TURN is not supported Range of ports The appropriate setting depends on your computer setup Checked If your computer is behind a restrictive firewall that only allows specific port ranges to be used Enter the range of ports to use for your SIP account You must also open those ports on your firewall refer to applicable firewall documentation for information Unchecked If your computer is not behind a restrictive firewall 27 CounterPath Corporation Account Transport Account Account name My PBX Protocol SIP General Voicemail Topology Transport Advanced Transport Signaling t
30. nd them to us and we will try to help Send Report Open Reports Folder Start Logging To start logging X Lite activity and send a logging report to CounterPath customer support 1 Click Start Logging The first Diagnostics Logging window appears Select the problem you are experiencing and click Start Logging On the second Diagnostics Logging screen click Finish Logging will start 2 3 4 Perform the actions you want to capture for example attempt to make a phone call 5 When done display the first Diagnostics Logging window again and click Send Report A window opens select the report and click Open When the report is successfully sent a confirmation message appears on the first Diagnostics window 6 Click Stop Logging Close the Troubleshooting window Describe the problem by choosing a problem type listed under one of the following categories Starting the application Phone calls and Audio am not getting incoming calls can t make outgoing calls My calls get dropped Audio is lost lam experiencing one way au Audio quality is poor Another problem gt Device Conferencing Me aaina Online Logging has started Try using the feature that caused the problem To send a diagnostic log report return to the Troubleshooting Diagnostic screen and Send Report from there The log files will be sent with the problem description Log files may contain personally id
31. ne codec enabled all calls made will use that codec With more than one codec enabled X Lite automatically chooses the best codec based on the other party s capability the available bandwidth and network conditions You cannot change the properties of any codecs About Codecs Audio codecs describe the format by which audio streams are compressed for transmission over networks Codecs can be categorized as either narrowband or wideband e Narrowband codecs work with low bandwidth such as a dialup internet connection These codecs have a sampling rate of 8 kHz e Wideband codecs work with high bandwidths and result in better audio quality However they do not work with PSTN These codecs have a sampling rate of 16 kHz 36 X Lite 5 for Mac User Guide Supported Codecs Codec Narrowband Wideband DVI4 DVI4 Wideband G711aLaw Y G711uLaw GSM iLBC L16 PCM Wideband Speex Speex FEC SINE S Sa AS Speex Wideband Speex Wideband FEC Generally at least one of these codecs must be enabled in order to place a PSTN land line call 37 CounterPath Corporation Video Codecs ean Preferences Codecs nj 2 9 9 Application Accounts Sounds Devices Network ENA T C H Audio Codecs Codecs Selected Codecs H 263 H 263 1998 Select a codec from the above lists to view properties CPU usage Qualit
32. pe the number on the dialpad or computer keyboard then click Call or Enter e Control click an entry in the Contacts or History tab and choose Call or Video Call e Drag and drop an entry in the Contacts or History tab Hover over the right side of a contact to reveal the click to call button Click to place a call using the primary phone number for this contact e Redial click Call or click the down arrow and select a recent call and click Call The number can be in several formats e Anextension such as 390 or 1300 X Lite will place the call without going through your PBX e A phone number outside your PBX See page 42 to set up correctly to place these calls e A phone number and extension with a separator in between For example 6045551222x1300 X Lite will dial the phone number wait for the call to get established then dial the extension CounterPath Corporation Valid separators are x extension ext semi colon comma If X Lite sees that the phone number is actually your own PBX it drops the phone number and dials the extension directly e ASIP address at a different domain for example ewilding domainA com Speak to your VoIP service provider or IT administrator about whether you can phone someone with a different domain from your own Dealing with an Auto Attendant If you know that your call will be answered by an auto attendant and you know what menu items you will choose you can include those menu items
33. quality of the video Note that to perform a valid test you should be on an established call not a call attempt Video Quality Q9 You are sucessfully registered with a SIP server Call statistics from June 18 2012 10 16 29 AM PDT Local video codec H263 1998 Incoming Bandwidth 251 kbps Remote video codec H263 1998 Outgoing Bandwidth 341 kbps Video received 1715 packets Video lost 2 packets Local video processed 1457952 packets Make a Test Call on Softphone com 46 X Lite 5 for Mac User Guide Testing Audio and Video Devices You can verify that your microphone and speakers are working and can set the volume to a comfortable level without having to actually place a phone call Headset Setup 1 Select the microphone you want to use Built in Microphone Ht 2 Speak into the microphone Evaluating please speak into the microphone Make a Test Call on Softphone com Switch to Speaker Setup 1 Select the speakers you want to use Play 2 Adjust your volume to a comfortable level X 4 E No sound Evaluating please play the test sound Still having problems with your device 47 CounterPath Corporation Diagnostics eoo Troubleshooting Diagnostics Still having problems Start diagnostic logging Make a Test Call on Softphone com For more support information CounterPath support FAQ or Access reports or se
34. ransport Automatic 4 Media Encryption over TLS Make and accept only encry Do not allow encrypted calls Cancel OK Field Description Signaling Transport Contact your IT administrator or VoIP service provider to identify the types of transport that are supported Then choose a supported transport Automatic X Lite sets up the transport based on the capabilities of the network and the X Lite computer Choose this option if you do not care which transport is used TCP This transport provides no signaling security e UDP This transport provides no signaling security TLS Choose this option to request signaling encryption or both signaling and media encryption Encryption See the description below for more information 28 X Lite 5 for Mac User Guide Account Advanced SIP Account Account Voicemail Register Settings Reregister every 3600 seconds Minimum time 20 Maximum time Topology Transport Advanced seconds seconds p Timers Enable session timers p Hold method Handle hold request Handle hold request n M line only latest standard n M line and C line old standard RA Send SIP keep alives RA Use rport GERD Cancel Field Description Register Settings Reregister every The time interval between X Lite s attempts to reregister in order to refresh the account registr
35. rotocol A transport protocol for delivering data over an IP network Other transport protocols are TLS and UDP User Datagram Protocol A transport protocol for delivering data over an IP network Another transport protocol is TCP A business that provides a VoIP service allowing a user to connect to the internet in order to make VoIP phone calls using X Lite The VoIP service provider sets up a SIP account for the user 49 CounterPath Corporation 50
36. rotocol used on the internet A unique number that devices use in order to identify and communicate with each other on a computer network using the IP standard In a VoIP phone call the audio and video portion of the information in a call Compare to Signaling Message Waiting Indicator An indicator that there is a voicemail message for the owner of an account In data transmission the wider the band the more data it is possible to transmit in a given time span A cable DSL and ADSL connection to the network provide broadband for data transmission A dialup or ISDN connection typically provide a narrow bandwidth for data transmission See SIP account Public Switch Telephone Network The traditional land line phone network Real time Transport Protocol A protocol for delivering the media portion of a data transmission over an IP network SRTP is another media protocol In a VoIP phone call the information in a call that deals with establishing and controlling the connection and managing the network The non signaling portion of the call is the Media An account that provides the user the ability to make VoIP phone calls The account encapsulates the rules and functions the user can access Secure Real time Transport Protocol A protocol for delivering the media portion of a data transmission over an IP network SRTP is a secure protocol which means that the media is encrypted RTP is another media protocol Transmission Control P
37. t from the redial list Bria iPad Edition Then choose Start conference call From an Existing Call From One Established Call Kokila Perera Work x3333 ex Audio Call Video Ca Bria iPad Editic From Two Established Call v COUNTERPATH ose Enter a name or number cat Mayumi Suzuki Work x2000 Resume Kokila Perera Work x3333 15 CounterPath Corporation Managing the Conference eoo E Available S 3 Enter a name or number Mayumi Suzuki Work x2000 Kokila Perera remote Hold 7 Work x3333 Separate End Call Bria iPad Edition MANY or at Removing a Participant Mute When you mute during a video call you may also want to click Stop Video to stop the video feed Participant menu To remove one call from the conference click the down arrow beside a participant name and choose Separate The call becomes a separate call Ending the Conference To hang up on everyone click the End button Suspending the Conference To suspend the conference click the Hold button All participants are put on hold X Lite 5 for Mac User Guide Video Conference Calls eoo af 0 Video appears beside each person you are currently sending video to Mayumi Suzuki video To start or stop video for one person use the Separate articipant menu rk x2000 ud Stop Video Je Kokila Perera remote Hold my End Call Sa Work x333
38. tzerland Do not change your country code if you go to another country but you are still connecting to the PBX in your home country Speak to your IT administrator 42 X Lite 5 for Mac User Guide Presence Visibility Full Presence O Limited Presence Available Offline only O No Presence Always Offline This panel applies only if you have a SoftPhone com account See www softphone com 43 CounterPath Corporation 44 A Troubleshooting From the menu bar choose Help gt Troubleshooting The Troubleshooting window appears Testing Audio Quality While you are on a phone call you can test the quality of the audio Note that to perform a valid test you should be on an established call not a call attempt eoc Troubleshooting Audio woo Z io Video Devices Diagnostics Audio Quality X Refresh You are sucessfully registered with a SIP server Audio sent and received OK 9 Your audio quality is good Call statistics from June 18 2012 10 16 27 AM PDT Incoming Bandwidth 68 kbps Outgoing Bandwidth 68 kbps Local audio codec g711u Remote audio codec g711u Received MOS Unavailable Audio layer latency 20 ms Network layer latency 15 ms Audio received 3248 packets Audio lost 0 packets Audio dropped 0 packets Make a Test Call on Softphone com 45 CounterPath Corporation Testing Video Quality While you are on a phone call you can test the
39. w softphone com Actions e Lists the actions that you can perform depending on the current state of X Lite For example if a contact is selected it lists all the actions that can be performed on that contact e For information on the Invite to SoftPhone com menu item see www softphone com Help Provides access to various features The X Lite Toolbar The toolbar has various buttons including the message waiting indicator MWT and missed calls indicator Hover over each button for a description EXNDRTI ee X Lite 5 for Mac User Guide 3 2 Placing a Call You can place one more call when another call is already in progress The first time you make a call select Softphone Preferences Dialing Preferences and set your dialing preferences See page 42 e eoc Preferences Privacy Options so 4 59 amp V o n Application Accounts Sounds Devices Network Codecs Media Quality Advanced Dialing Preferences Privacy Options Presence Visibility 9 Full Presence Limited Presence Available Offline only O No Presence Always Offline Place the call See below for different ways to specify the number Kokila Perera 604 555 0002 Auto complete suggestions Contacts The outgoing call opens in its own call panel below any other existing call panels You will hear a ringing tone while X Lite attempts to make a connection You can specify the number to call in any of these ways e Ty
40. y Low High Video codecs describe the format by which video streams are compressed for transmission over networks Some codecs require less bandwidth than others but may result in lower video quality You can enable or disable codecs as desired You may decide to disable a codec even though your enterprise or VoIP service provider supports it With only one codec enabled all calls made will use that particular compression format With more than one codec enabled X Lite automatically chooses the best codec based on the other party s capability the available bandwidth and network conditions You cannot change the properties of any codecs 38 X Lite 5 for Mac User Guide Preferences Media Quality eoo Preferences Media Quality E PN Application Accounts Sounds Devices Network Codecs N Audio Quality Video Quality M Reduce echos from speakers AEC V Reduce background noise M Automatic gain control Preserve bandwidth during silent periods eo Preferences Media Quality Lu B ENEMIES 5 Audio Quality Higher resolutions provide better image quality but require more bandwidth Depending on your connected camera high resolution reduces the maximum frame rate and might require interpolation of the image If the image quality is not satisfying selecting a lower resolution might yield an overall better experience High resolution and HD Widescreen is only available on high power systems
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