StorageCraft Recovery Environment CrossPlatform User Guide
Contents
1. 32 GB Hard Disk VMware VMware Virtual S dev sda Disk Utility File Help Storage Devices Ga Lace wees VMware VMware Virtual S rsion 1 0 Z PATA Host Adapter 8237 1AB EB MB PIIX4 IC PHY 1 of SAS Host Adapter me dev sda CD DVD Drive NECVMWar VMwas 32 GB 32 212 254 720 bytes SAS Host Adapter Ca ity n scsi AS1068 PCIX Fusion MP Partitioning Not Partitioned SMART Status Not Supported Format Drive g Benchmark Peripheral Devices Erase or partition the drive Measure drive performance USB AreWire and other eral 4 3 GB Hard Disk Volumes 4 3 GB Hard Disk 8 2 KB File osmin img 1 2 MB File pai Usage Device dev sda 640 MB File squashts img Partition Type Capacity 32 GB 32 212 254 720 bytes a cre Format Volume 537 MB File i While the tool itself has many options most restores only require the use of the Format and the Create Partition features 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 22 of 32 StorageCraft Recovery Environment CrossPlatform S STORAGECRAFT Ue Gade To Format a New Drive Select the Drives tab Locate the new drive in the list If the drive does not appear click the Add Local Drive icon and mount the drive Click Tools gt Disk Utility Select the drive from the list at the left Click Format Drive Drive Wee ee Model VMware VMware Virtual S Serial Number Firmware Version 1 0 World Wide N2. A Se 2 6 29 MB used 953 MB total 0 Only display backup image files Drives Menu Icons The Drives main menu has four icons JBL g IN oj mm when working with drives These include Icon Title Action G Add Network Opens a dialog to specify the UNC path and credentials needed to access a network storage device This 1 Location device then is mounted and available to RE X a Add Local Opens a list of available locally attached drives Note Geryed out items in the list are already mounted Drive and accessible Explore a Mounts a backup image file to view or restore files or folders Select an image file to mount by selecting g Backup Image the location in the Drives list or by clicking the Explorer icon and RE X opens a box to choose the image file file Dismount the Dismounts the selected drive or mounted image file Once dismounted the drive is not accessible to F Selected os RE X functions Destination Search Box This functions as a current directory filter to list only those files which match the criteria entered in the search box For example to display only those backup files with the string b029 enter b029 and click the search icon 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 16 of 32 StorageCraft Recovery Environment CrossPlatform SSX STORAGECRAFT eae Only Display Backup Image Files Option The Drives tab offers this option to simplify the
3. cd spi Image files that have been automatically collapsed by ShadowProtect ImageManager The suffix before the file cw Spi extension indicates if the file is a daily weekly or monthly collapsed backup files cm spi cr A rolling file used by ImageManager consolidation spk A password key file used to encrypt backup image files spwb A temporary write back file used to save changes for a mounted image file volume bitmap A data file used in optimizing ImageManager consolidation File Naming Conventions ShadowProtect backup image files use the following naming convention to help you identify the file and its relationship to and dependencies on other backup image files lt Volume Identifier gt b lt base seq gt d lt diff seq gt i lt inc seq gt lt extension gt The ShadowProtect naming convention uses the following variable components volume identifier Identifies the volume that the backup image file represents base seq The Base Image File sequence number This either identifies the sequence number of this file or identifies the Base Image File upon which this file is dependent diff seq The Differential backup sequence number This either identifies the sequence number of this file or identifies the Differential Image File upon which this file is dependent inc seq The Incremental backup sequence number This either identifies the sequence number of this file or identifies the Incremental Image File upon which this file is
4. 1 Click Tasks gt Image Conversion Tool on the menu bar 2 On the Source Image File page select the backup image file you want to copy to a new format Note Provide the appropriate password if the backup image is encrypted Optional If you chose to convert an incremental spi file the wizard presents a dependencies page showing details of this file You can keep this file for conversion or select a different one Note The file details fields are read only On the Converted Image Directory page specify the location for the converted file Click Next Edit the name of the new file as needed then click Next On the Options page configure any needed settings see Output Format and Options for details On the Wizard Summary page review the job summary then click Finish Ww NOUA The tool converts the selected file and places it in the destination folder Output Format The Image Conversion tool presents four options for output format Output Format ShadowProtect file SPF Select Compression Method Microsoft VM Disk File VHDX VMware VM Disk File VMDK These options are Output Type Description Creates a single backup file from a chain of image files This consolidation may be to conserve disk space or to simplify archiving of older chains ShadowProtect file SPF Creates a virtual disk usable on the Hyper V platform Microsoft vHD Note Limited to partitions smaller than 2TB Cr
5. 21 474 836 480 bytes Connection SCSI Partitioning Master Boot Record SMART Status Not Supported 2 Format Drive g Benchmark Erase or partition the drive Measure drive performance Volumes Wing OS 16 GB NTFS Usage Unallocated Space Device dev sdb Partition Type Capacity 5 4 GB 5 368 709 120 bytes The Create Partition dialog appears 3 Select NTFS as the partition Type ShadowProtect does not support the others Create partition on VMware VMware Virtual S x so uu Size 16 10668 FF Type NTFS fo The native Windows file system Not widely compatible with other operating systems than Windows Name Win8 OS O Encrypt underlying device Cancel Create Warning Do not select Encrypt underlying device This prevents ShadowProtect from correctly reading the partition 4 Click Create The Disk Utility adds the partition to the drive Click on the Drives tab gt Add Local Drive to mount this drive for a restore 7 Restoring a System Volume The primary purpose of Recovery Environment is to restore a system that cannot boot on its own RE X supports two methods to restore a system volume TE This option in the Tasks menu restores both a system volume and or any other volumes contained in the selected Layout backup image file It automatically restores these volumes to the same partition layout as on the source drive It S does this all in a single operation ra
6. Backup Volumes Launches the Backup Wizard Restore Volume Launches the Restore Wizard Explore Backup Image Launches the Explore Backup Image Wizard Dismount Backup Image Launches the Backup Image Dismount Wizard Tasks eee Image Conversion Tool Launches the Image Conversion Tool wizards Verify Image Launches the Verify Image Wizard Restore Disk Layout from Image Opens the Restore Wizard and instructs the system to duplicate the partition layout based on the layout of the selected backup image file Note The destination drive must be formatted first using the Disk Utility as either GPT or MBR Task Panel Toggles the Task Panel This enlarges the Tabs display for easier operation Manages Wizards Redisplays the Wizards tab if that tab is closed or another tab is curently displayed View toolbar Disk Map Redisplays the Disk Map tab if that tab is closed or another tab is curently displayed visibility Tasks Redisplays the Tasks tab if that tab is closed or another tab is curently displayed Drives Redisplays the Drives tab if that tab is closed or another tab is curently displayed HIR Configuration Launches the Hardware Independent Restore HIR utility This utility assists in restoring restores a backup image to a different environment from which the image was created In particular the HIR dialog allows the user to specify a source directory of drivers for use on the new platform Accesses Text Editor A simple text edi
7. Verify Image To create a partition layout that matches the original source volume 1 Select Format if needed to e Create a partition on a new unformatted drive e Remove any existing partitions on the target destination drive amp Warning This erases all data on those partitions Select Recreate layout from image file to duplicate the source volume on the destination drive Select the base or incremental file to restore from Select any Advanced Restore options needed for MBR disks Select the destination drive Note RE X displays an error message if the destination drive has existing partitions It will erase these partitions and any data in them when it performs the restore 6 The progam displays a representation of the destination drive with the restored partition layout Click Finish to confirm this layout is correct and to execute the restore The program restores the volumes onto the drive Advanced Restore Options The Restore Wizard offers additional options when restoring an MBR drive Restores the master boot record MBR from the backup image file The master boot record is stored in the Restore MBR first sector of the first physical hard drive and contains the master boot program and partition table The Code Section master boot program uses the partition table to determine the active partition then starts the boot program from the boot sector of the active partition Restores the original
8. an e mail to support storagecraft com so StorageCraft can include these drivers in future releases of RE X 4 Understanding the User Interface Once the Recovery Environment CrossPlatform loads the main dialog appears StorageCraft Recovery Environment File Tasks View Tools Settings Help Tasks Wizards Disk Map Tasks a Drives amp Restore volume Backup Wizard Explore Backup image Select this wizard to create a backup image of one or more volumes Dismount Backup image Restore Wizard Verify Backup Image Select this wizard to restore the data you have previously backed up Tools Ba prives Disk Map Browse or Restore Files Wizard aE Select this wizard to restore files or folders HIR Configuration Web Browser Settings MB Network Settings v Time Zone Settings Keyboard Settings Info Computer Name locathost loc IP Address 192 168 1 1 Time Zone MDT Status RE VERY E MEI R F A Queued Tasks 0 Running Tasks 0 7 G StorageCraft Recovery EE Wed jul 24 8 45 26 AM This main screen includes four sections e Menu Bar Located at the top of the screen The Menu Bar provides access to additional tools for working with volumes e Tasks Located at the left of the screen The Task Panel is a navigation panel and gives access to information tools and action wizards e Main Dialog Located in the center of the screen The Main Dialog has three tabs and the dialog s contents
9. change to reflect which tab is active e Task Bar Located at the bottom of the screen The Task Bar includes tabs to running applications calendar and a Start menu with similar options to those on the menu bar or Tasks panel The Main dialog s four tabs include e Wizards Launches the Backup Restore or Files wizard e Disk Map Provides partition tools that function similar to the Windows Disk Management utility e Tasks Displays the status of an active task in the upper panel details from the task in the lower panel To abort an active task click Cancel e Diagnostics Shown only after running a Diagnostic test this tab shows the resulting log from the test Wizards is the default tab displayed Note Holding down the right mouse button on a dialog in RE X behaves differently than it does in REWIND In RE X holding down the right button on a dialog which includes a pop up menu not only displays the menu but also automatically selects the first option in the menu This may result in unexpected actions so note which option is selected before releasing the right mouse button 4 1 Menu Bar The Recovery Environment menu bar provides these options Menu Description Options Accesses application level options File Exit Closes the Recovery Environment 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 12 of 32 SSS STORAGECRAFT StorageCraft Recovery Environment CrossPlatform User Guide
10. file list to show only ShadowProtect backup files SPF and SPI This is useful when the source folder contains a large number of files in the chain with their associated md5 files as well as any other non Shadow Protect files Image File Right Click Menu Select a ShadowProtect SPF or SPI file and right click on it to display a menu of options Open File Attempts to open the file if RE X has an application which can open it Copy Saves a copy of the file to the clipboard Paste Pastes the copy of the file from the clipboard Delete Deletes the file Warning Do not delete backup image files without first checking dependencies Doing so renders any subsequent backup files useless Restore Opens the Restore Wizard Image Verify F i Opens the Verify Wizard Image Explore Mounts the selected file similar to the Mount Wizard Image Convert Opens the Image Conversion utility Image Rename Edits the file name Drives vs Disk Map vs Disk Utility RE X provides three tools for working with storage devices the Drives tab the Disk Map tab and the Disk Utility While all display a list of currently mounted disks and images they offer distinct functions in working with these drives Tool Description Unique Capability Selecting a drive displays a file folder listing and works similar to Explorer Can also mount accessible storage devices using Drives tab the Add Network Drive and Add Local Drive functions to make Prowiie
11. hard drive physical disk signature Windows Server 2003 Windows 2000 Advanced Server and Windows NT Server 4 0 Enterprise Edition SP3 and later require disk signatures to use the hard drive Restore Disk Signature Restore Partition Table Restores the layout of partitions from the backup file Restore Hidden Track Restores the first 63 sectors of a drive Some boot loader applications require this for the system to boot 7 2 Using the Restore Wizard The Restore Wizard guides the user through the restoration of a single volume from a backup image file to a new drive To restore a volume 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 25 of 32 StorageCraft Recovery Environment CrossPlatform SSS sTORAGECRAFT ieee Garde m Use the Disk Utility to create a partition on a new unformatted drive or to remove an existing partition Open the Restore Wizard using one of these methods o Click Restore Volume in the Tasks menu o Right click on a backup image file in the Drives tab and select Restore Image o Right click on a partition in the Disk Map and select Restore Volume N The Restore Wizard displays 3 Select the backup image to restore If necessary use the Add Network or Add Local drive options to access the drive with the image files Note RE X only supports restores from SPF and SPI image files not from VMDK VHD or VHDX format files 4 If the image file is a full backup
12. image ShadowProtect users can identify the files that it is dependent on However it is not possible to determine if other backup image files are dependent on this file Because of this it is very important to use the Backup Image Tool to review dependencies prior to moving modifying or deleting backup images 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 7 of 32 gt StorageCraft Recovery Environment CrossPlatform Sy STORAGECRAFT Uce Gade WARNING Deleting a backup image file on which other files depend renders the dependent backup image files useless You cannot browse or restore files contained by these dependent backup image files Note Deleting a full image file from an active backup image job causes ShadowProtect to create a new Full image during the next scheduled backup and start a new backup image set 3 Starting Recovery Environment Recovery Environment CrossPlatform RE X loads automatically when you boot from e A custom CD created with the downloadable Recovery Environment ISO e Using the RE X ISO in a VM Note Although built on Linux RE X fully supports all Windows restorations as well as Windows partition and drive operations Before you run RE X make sure your system meets the minimum hardware and software requirements amp Note StorageCraft recommends downloading a fresh copy of RE X at least every six months StorageCraft continually updates the RE X ISO wit
13. image the Wizard displays a list of subsequent incremental files as an option to restoring just the base image 5 Select the appropriate partition to restore the volume Note The Wizard displays an error if the partition selected is too small for the size of the volume on the backup file 6 Choose whether to use Verify Image Before Restore to do one last check on the image file before the restore The Wizard alerts if the image file fails the test 7 Click Finish The Restore Wizard completes the restoration of the volume If this is a system volume restored on new hardware or on a virtual machine use the HIR feature to ensure the disk is bootable 8 Mounting a Backup Image File The Recovery Environment Exp ore Backup Image Wizard guides you through the process of mounting a backup image file to browse and restore files and folders To restore files and folders 1 Open the Explore Backup Wizard by doing one of the following o In the Wizards tab click Browse or Restore Files Wizard o In the Tasks menu click Explore Backup Image o In the Drives tab locate the file you want Right click on it to select Explore Image 2 In the Backup Image File Name page browse to the image file you want to browse then click Next Note Provide the appropriate password if the file is encrypted 3 Conditional In the Backup Image Dependencies page keep the selected point in time image or choose another Note Recovery Environment only di
14. network access settings Time Zone Settings Launches the Time Zone utility Use this utility to select the system s time zone and to set the date and time for RE X Keyboard Settings Specifies which keyboard layout the system uses It also provides a test window where entered text appears Provides a quick reference to the Computer Name IP Address and Time Zone Queued Tasks Shows the number of queued tasks waiting to run Running Tasks Shows the number of tasks currently running The Main dialog tabs provide access to Recovery Environment s primary features and application status These tabs are e Wizards e Disk Map e Tasks e Drives e Diagnostics A tab which appears only when RE X runs a report using the Help Collect Diagnostics menu option Wizards The Wizards tab links to three function wizards e Backup e Restore e Browse or Restore Files These guide users through the most common Recovery Environment tasks 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 14 of 32 StorageCraft Recovery Environment CrossPlatform SSS sTORAGECRAFT ieee Guide StorageCraft Recovery Environment File Tasks View Tools Settings Help Tasks A Wizards DiskMap Tasks ee Drives Backup volumes Restore Volume Backup Wizard Explore Backup image Dismount Backup image Verity Backup image Select this wizard to create a backup image of one or more volumes Restore Wizar
15. new branch of an existing backup Incremental chain OTherwise the default name for the incremental is the next available number in the existing backup File chain Although that chain ignores the new branch incremental file users may be confused when trying to select a point in time from a long list of numbered backups if the branch isn t clearly identified Shrink Volume 4 Click Finish Shrinks the volume so you can restore the image to a smaller partition The wizard dismounts the volume Using Shrink Volume Check the box labeled Shrink volume in the Dismount wizard to select the size you want to shrink the volume to Unmount Wizard M Save changes to incremental file W Shrink volume New Volume Size 0 MB Setting this value to 0 will shrink the volume as much as possible Image Incremental Save Location C_VOL b002 i001 spi REC E EE O EAO ER lt Back Finish Cancel The default value 0 instructs the program to shrink the volume as much as possible The Shrink Volume feature truncates the mounted backup image so that the file system ends at the last currently allocated cluster To reduce the backup image size as much as possible use a disk defragmentation tool on the mounted image prior to perfoming the shrink opeartion This consolidates file distribution within the volume and frees up space at the end of the volume This option can also shrink the volume to a user defined value RE X a
16. that are not VSS aware to improve backups e VSS aware applications achieve best backups Microsoft VolSnap Windows Server gay pest Uge seipi fles before and afer te with VSS 2003 2008 Family pang ag applications and improve backups e Cannot create incremental image files StorageCraft VSM s SOUU REEVE e Use script files before and after the direct Windows 2003 2008 Fast Good snapshot to manage applications both VSS Server Family and non VSS and improve backups 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 5 of 32 gt StorageCraft Recovery Environment CrossPlatform SS STORAGECRAFT Uce Gade Additionally ShadowProtect provides a Backup Scheduler that lets you configure automated backup jobs for protected volumes You can schedule full image incremental images as often as every 15 minutes and manage the retention of backup image sets ImageManager and the ShadowProtect image conversion tool simplify image management by consolidating files in an image set modifying password encryption and compression and merging or splitting image files Save the Image Files ShadowProtect writes the backup image file to the designated storage media Options include network storage SAN iSCSI NAS etc removable storage USB FireWire and optical storage CD DVD Blu ray The amount of time it takes to write the backup image file depends upon the system hardware and the size of the image file For de
17. the tool N amp Warning Do not delete an image file if it has subsequent incremental files This breaks the chain and renders the subsequent files useless Diagnostics The Diagnostics tab display a set of reports on installed hardware and software in the system Click Help Collect Diagnostics to generate the report set The set automatically displays in the new Diagnostics tab Wizards DiskMap Tasks EJ Drives Diagnostics Save Save All Save Full Report localhost localdomain f description Computer p product VMware Virtual Platform f vendor VMware Inc version None serial VMware 56 4d 1b 37 6c 05 78 1b 1b bb f5 b3 8b 71 b3 e7 width 64 bits capabilities smbios 2 4 dmi 2 4 vsyscall64 vsyscall32 configuration administrator_password enabled boot normal frontpanel_password unknown keyboard_password unknown power on_password disabled uuid 564D1B637 6C05 781B 1BBB F5838B71B3E7 core description Motherboard product 440BX Desktop Reference Platform vendor Intel Corporation physical id 0 version None serial None firmware description BIOS vendor Phoenix Technologies LTD physical id 0 version 6 00 07 02 2012 size 87KiB capabilities isa pci pcmcia pnp apm upgrade shadowing escd cdboot bootselect edd intSprintscreen int9keyboard int14serial int17printer int1Ovideo acpi smartbattery biosbootspecification netboot cpu 0 description CPU product Intel R Core TM i7 CPU 860 2 8
18. 0GHz vendor Intel Corp Block Devices Boot CPU CPU List DMI Table Disk Devices Hardware Installed Software Kern lt gt Use this information when contacting StorageCraft Support 4 4 Task Bar The Task Bar sits at the bottom of the RE X main dialog G amp Storagecraft Recovery a Wed Jul 24 10 00 46 AM These options are not necessary to perform ShadowProtect acitivties They include Click on this to open a list of options The relevant ones to RE X are Start Menu duplicated in the main dialog RE X displays one or more tabs for currently running applications By default StorageCraft Recovery Environment always appears Click on a tab to redisplay the application Running Application Tabs Right click on this icon to display current disk usage Since RE X is a Disk Usage Jeon temporary environment any disk activity is largely informational only Click on this icon to display the current network connections The Network Network Ica Settings option provides the same functionality in the RE X dialog 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 18 of 32 StorageCraft Recovery Environment CrossPlatform SS STORAGECRAFT eae Date Time Inidcates the current system time 5 Creating a Backup Image File The Recovery Environment Backup Wizard creates a backup of an entire system or a specific volume on that system Unlike ShadowProtect the Recovery Environment creates o
19. OS RHEL 6 64 bit with EPEL repositories enabled Supported File Systems The Recovery Environment CrossPlatorm supports the following file systems FAT16 FAT16X FAT32 FAT32X NTFS MBR disks GPT disks Basic and Dynamic volumes and disks 4K AF drives with 4096 byte sectors Note RE X and ShadowProtect do not support the exFAT or ReFS file systems It also does not support Windows Storage Spaces storage pools Supported Storage Media The Recovery Environment CrossPlatform supports these storage media e Locally connected hard drives e Removable hard drives USB or FireWire e Network drives SAN NAS iSCSI e Optical media CD DVD Blu Ray Note RE X supports iSCSI which the Windows Recovery Environment does not The Image Conversion feature supports these virtual disks e VMware VMDK e Microsoft VHD e Microsoft VHDx Supported Sector Sizes Contemporary hard drives and SSDs ship with a 4096 byte physical sector size Most also support the 512 byte ogical sector size These drives are often labeled 512e for 512 Byte Sector Size Emulation ShadowProtect supports backing up both 4096 and 512 byte logical sector sizes In the unusual situation of restoring a partition volume from one logical sector size to another e 512 bytes per logical sector gt 4096 bytes per logical sector and the destination does not support 512e e 4096 bytes per logical sector gt 512 bytes per logical sector ShadowProtect wi
20. SS sTORAGECRAFT StorageCraft Recovery Environment CrossPlatform User Guide StorageCraft Copyright Declaration StorageCraft ImageManager StorageCraft ShadowProtect StorageCraft Cloud and StorageCraft Cloud Services together with any associated logos are trademarks of StorageCraft Technology Corporation in the United States and elsewhere All other brands and product names are or may be trademarks or registered trademarks of their respective owners Table of Content Table of Content 1 ShadowProtect Overview 1 1 Features and Components 1 2 Recovery Environment Usage Scenarios 2 How ShadowProtect Works 2 1 Create a Backup Image 2 2 Restore a Backup Image 2 3 Backup Image Files 3 Starting Recovery Environment 3 1 Requirements 3 2 Using Network Settings 3 3 Testing the Recovery Environment CD 4 Understanding the User Interface 4 1 Menu Bar 4 2 Task Panel 4 3 Tabs 4 4 Task Bar 5 Creating a Backup Image File 5 1 Image File Destinations 5 2 Options 5 3 Create Differential Backups 6 Using the Disk Utility 7 Restoring a System Volume 7 1 Recreate Original Partitions 7 2 Using the Restore Wizard 8 Mounting a Backup Image File 8 1 Dismounting a Backup Image File 9 Using Image Conversion Tool 9 1 Converting a File 9 2 2TB Drive Size Limit on Conversion 9 3 Checking Dependencies 10 Using HIR 10 1 Run HIR as a Standalone Utility 11 Using Boot Repair 12 Using Remote Management 13 Other Operations 13 1 Deleting Backup Image File
21. active task click the X at the end of the task line Note If you abort an operation you must restart the process from the beginning g Wizards Disk Map Tasks Ba Drives Type Status Start Time End Time Progress Install Software Completed 7 19 13 11 54 AM 7 19 13 11 57 AM Output 0 Verifying mozilla filesystem 1 9 5 1 e16 i686 7 7 a Installed firefox i686 0 17 0 7 1 el6 centos Dependency Installed centos indexhtmlI noarch 0 6 1 el6 centos 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 15 of 32 StorageCraft Recovery Environment CrossPlatform SS STORAGECRAFT eae liberation fonts common noarch 0 1 05 1 20090721 5 el6 liberation sans fonts noarch 0 1 05 1 20090721 5 el6 mozilla filesystem i686 0 1 9 5 1 e16 redhat bookmarks noarch 0 6 1 el6 centos xulrunner i686 0 17 0 7 1 el6 centos Complete p Drives The Drives tab displays a list of available storage devices and mounted image files the contents of those devices and various options for working with drives Wizards Disk Map A Tasks E Drives Diagnostics a fs oi Search NS Name Name Size Type Date Modified gt L Test 2 TEST_2_ VOL b001 md5 54 bytes md5 File 7 25 13 12 17 PM TEST_2_VOL b001 spf 495 KB spf File 7 25 13 12 17 PM gt LJ Wing OS TEST_2_VOL b001 spi 36 KB spi File 7 25 13 1 17 PM TEST_2_VOL b002 md5 54 bytes md5 File 7 25 13 1 21 PM TEST_2_VOL b002 spi 495 KB spi File 7 25 13 1 21 PM
22. ame Location PHY 2 of SAS Host Adapter Device dev sdb Write Cache Rotation Rate Capacity 21 GB 21 474 836 480 bytes Connection SCSI b Master Boot Record SMART Status Not Supported g Benchmark Measure drive performance Volumes Usage Unallocated Space Device dev sdb Partition Type Capacity 21 GB 21 474 836 480 bytes cb Create Partition Create a new partition Note Although the option says Partition the drive this option only formats the drive 6 Select either Master Boot Record MBR or GUID Partition Table GPT from the dropdown list for the drive m Format VMware VMware Virtual S Scheme Master Boot Record c The Master Boot Record scheme is compatible with almost any device or system but has a number of limitations with respect to disk size and number of partitions Cancel Format Note Do not select either Don t Partition or Apple Partition The Disk Utility formats the drive 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 23 of 32 StorageCraft Recovery Environment CrossPlatform SSS sTORAGECRAFT ieee Guide To Partition the Drive 1 Select newly formatted drive image in the center of the dialog 2 Click Create Partition Drive Model VMware VMware Virtual S Serial Number Firmware Version 1 0 World Wide Name Location PHY 2 of SAS Host Adapter Device dev sdb Write Cache Rotation Rate Capacity 21 GB
23. bility with the latest hardware 11 Using Boot Repair Recovery Environment CrossPlatform REX includes the Boot Repair utility for use with restored Linux system volumes Boot Repair perofrms a similar function to HIR on Windows To use Boot Repair 1 Perform a Linux system volume restore 2 Select Tasks gt Boot Repair 3 Select the boot volume Boot Repair Wizard System Volume Select the system volume 4 3 GB Hard Disk _SCRE linux 4 3 GB EXT3 gt 107 4 GB Hard Disk VMware Virtual S Free 107 4 GB Cancel Note SPX also supports Linux systems with both a Boot and Root partitions 4 Click Next 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 30 of 32 StorageCraft Recovery Environment CrossPlatform SSS sTORAGECRAFT ieee Garde 5 Click Finish to finalize the repair REX performs the repair to the system volume 12 Using Remote Management Recovery Environment includes VNC support to allow remote management of the system running RE X To configure VNC remote management 1 Select VNC Settings in the Tools menu on the system running RE X Remote Desktop Preferences Sharing Allow other users to view your desktop Allow other users to control your desktop Security You must confirm each access to this machine Require the user to enter this password e C Automatically configure UPnP router to open and forward
24. bs display configuration details for each of these Obtain an IP address automatically Obtains the settings after clicking OK or Apply Use static IP address Specify IP address Subnet mask and Default gateway Click the More button to specify multiple IP addresses and gateways if necessary 3 3 Testing the Recovery Environment CD Test the StorageCraft Recovery Environment CrossPlatform to ensure that it runs properly on your computer and that you have the correct drivers needed to access devices To do this boot your computer with the Recovery Environment CD If Recovery Environment boots and runs as expected you are ready to restore from backup files in the event of a hardware failure system volume corruption or to attempt to save data running a cold backup If the Recovery Environment does not boot or run as expected investigate the following issues e You do not have the necessary network interface card NIC drivers to access the network e You do not have the necessary storage drivers to access a storage device on the computer 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 11 of 32 Ay StorageCraft Recovery Environment CrossPlatform SS STORAGECRAFT Uca Gade If this is the case try the Recovery Environment for Windows available from the StorageCraft website Note If you find the Recovery Environment CrossPlatform lacks certain drivers contact StorageCraft Technical Support or send
25. d Select this wizard to restore the data you have previously backed up Tools Dy prives Disk Ma Browse or Restore Files Wizard e e Select this wizard to restore files or folders HIR Configuration wer Browser Settings MB Network Settings Time Zone Settings P Keyboard Settings Info Computer Name localhost loc STORAGEC RAFT Queued Tasks 0 Running Tasks 0 7 StorageCraft Recovery GE SF Wed jul 24 8 45 26 AM Disk Map This tab displays a graphical view of the available system drives mounted image files and their partitions G Wizards Disk Map A Tasks a Drives Diagnostics gt 60 00 GB Hard Disk VMware Virtual S Test 1 i Free 18 72 GB NTFS i 41 27 GB Use Disk Map to e View drive and partition information e Select a drive or partition to run the Backup or Restore Wizards e Restore a disk and duplicate the partition layout of the image file e Run the Disk Utility to format disks or to create or modify partitions Warning The Disk Map right clilck menu includes the option to Initialize a drive as a GPT disk This option is the same as re formatting the drive and removes any existing partitions and their data Use the steps in the Disk Utility instead to format a drive Tasks This tab displays a list of running or completed tasks such as a backup or verification Details of a comleted task appear in the Output panel at the bottom of the dialog To abort an
26. dependent extension The file extension which identifies if the file is a Full Incremental or Spanned backup image file File Type Extension Description C_Vol b001 spf Full image of the C volume Differential image of the C volume with a dependency on the full C _Vol b001 d001 i000 spi Or C_Vol b001 d001 spi backup image file c_vol b001 spf This type of backup is not available in ShadowProtect IT Edition Incremental image of the C volume with a dependency on the full backup image file c_Vol b001 spf The only time ShadowProtect IT Edition creates a spi file is when you mount a read write backup image and save changes made to that volume Upon dismounting that volume the changes will be saved out to an incremental file C_Vol b001 d000 i001 spi OF C_Vol b001 i001 spi Incremental backup image file of the C volume with a dependency on the differential backup image file c_vol b001 d001 i000 which in turn has a dependency on c_vol b001 spi This type of backup is not available in ShadowProtect IT Edition C_Vol b001 d001 i001 spi Note Backup image file names that have a a000 or i000 segment use these name segments only as place holders and indicate that a differential backup image or an incremental backup image are not part of the image and the backup image file has no dependency on a previous differential or incremental backup image file File Dependencies By examining the name of a backup file
27. ding 1 M R IV 2 gt lt 30 c Optional Right click a file name then click Rename to change the name of the backup image file u A 6 Click Next 7 In the Options page select compression type password and file splitting then click Next Note Keep the default settings shown in Advanced Options unless specifically required to make changes 8 Click Finish to create the backup image file You can monitor the progress of the backup in the Tasks tab Note When creating a cold backup of a system which uses Windows BitLocker to encrypt a partition include the System Reserve partition as well in a backup This one time snapshot of System Reserve preserves Bitlocker data needed to decrypt the partition 5 1 Image File Destinations Recovery Environment can store backup image files on any disk device including hard drives removeable USB FireWire drives network drives and NAS Network Attached Storage devices You can also store backup images to optical media such as CDs DVDs or Blu Ray discs if the system has an writeable optical drive amp Note If you select a destination that does not have enough disk space to save the backup image the backup job fails Location Advantages Disadvantages Local Hard Drive e Fast backup and restore e Consumes local disk space e Inexpensive e Vulnerable to loss if the drive fails Fast backup and restore Preserves disk space on Local USB FireWire Drive local drives Inexpen
28. e compression This option provides faster backup where disk space is not an issue Standard Compresses data by about 40 on average This option provides a balance between backup speed and disk space consumption Compresses data by about 50 on average This option requires the most time and system resources to complete High a backup but is useful when disk space is limited Most contemporary systems can support this level of compression Backup File Encryption RE X can encrypt and password protect backup image files This is particularly useful when storing backup image files on a network or off site To mount or restore a protected backup image file you must provide the correct password If you do not enter the 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 20 of 32 StorageCraft Recovery Environment CrossPlatform SS STORAGECRAFT eae correct password or you forget the password you cannot access the backup image file Warning Make sure the password is stored in a secure location as StorageCraft cannot bypass the encryption on a backup image files without the password Note The Image Conversion utilty cannot encrypt files when output to a new SPF file You may select from three methods when encrypting a backup image file e RC 4128 bit Fast Faster but less secure than AES 128 bit e AES 128 bit More Secure Faster but less secure than AES 256 bit e AES 256 bit Most Secure Slowest but mo
29. eates a virtual disk usable on the Hyper V platform Microso MHD Note Supports partitions greater than 2TB Creates a virtual disk usable on VMware platforms MINARE VMK Note Limited to partitions smaller than 2TB 9 2 2TB Drive Size Limit on Conversion Contemporary drive sizes now exceed 2TB in size However the current hypervisor from VMware on y supports VMDK virtual disk files converted from partitions of under 2TB in size Previous versions of Hyper V also limited VHD files to under 2TB as well This meant that any ShadowProtect image file converted using the image conversion tool to VHD or VMDK format must come from a source partition that is under 2TB in total size The actual size of the drive s contents or the image file even if it is under 2TB in size isn t important If the source partition is over 2TB then these hypervisors won t mount the file A workaround is to partition drives larger than 2TB into volumes smaller than 2TB To answer this need in Windows 8 Server 2012 Microsoft introduced a new virtual file format VHDx VHDx does support volumes greater than 2TB With the introduction of RE X the StorageCraft Recovery Environment and the image conversion tool now support this contemporary format 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 28 of 32 StorageCraft Recovery Environment CrossPlatform SSX STORAGECRAFT eae 9 3 Checking Dependencies You can use the Image Conver
30. ent Restore a system bootable volume quickly and easily CrossPlatorm Back up a non bootable system before attempting a restore operation Use Hardware Independent Restore HIR to restore to different hardware or to virtual environments P2P P2V V2P Export backup files as VMware vmdk and Hyper V VHD or VHDx Note For a complete version history of product updates see the online ReadMe files 1 2 Recovery Environment Usage Scenarios The following scenarios introduce several possible use cases for Recovery Environment Bare Metal Recovery Problem When a failure occurs I need to be able to restore server desktop and laptop volumes as quickly as possible to minimize user downtime Manually re installing operating systems and rebuilding user environments takes too much time Solution Use StorageCraft Recovery Environment to restore an entire system in minutes and ShadowProtect restores the system to its exact state before the failure Bare Metal Recovery to a Different System Problem Due to hardware failure or other circumstances I need to restore a system volume to partially or completely different hardware or to a virtual environment Solution In the StorageCraft Recovery Environment use Hardware Independent Restore HIR to restore a system to different hardware or a virtual environment HIR supports any type of system restore P2P P2V V2P and V2V Additionally VMWare provides support for StorageCraft
31. esources see the following o The StorageCraft Recovery Environment ReadMe file available online o The StorageCraft technical support Web site at www storagecraft com support html_ e The StorageCraft Glossary of technical terms Documentation Conventions Note or Warning text provides important information about the configuration and or use of StorageCraft Recovery Environment 1 ShadowProtect Overview StorageCraft Recovery Environment CrossPlatform is a critical component of the overall ShadowProtect disaster recovery solution You should be familiar with how Recovery Environment fits in this solution and when to use it e Features and Components e Recovery Environment Usage Scenarios 1 1 Features and Components Component Features 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 3 of 32 StorageCraft Recovery Environment CrossPlatform SSX STORAGECRAFT eae This console manages the disaster recovery configuration on your Windows system The console can e Configure wizard based backup jobs that run unobtrusively in the background using Microsoft VSS Volume Shadow Copy Service Store backups on any accessible hard disk including network storage SAN NAS iSCSI removable drives USB FireWire and optical media CD DVD Blu Ray Verify backup images to ensure data integrity Create compressed and encrypted backup image files for efficiency and security Run wizard based reco
32. finalize to the last incremental to the standby server a matter of minutes then bring it online as a replacement for the failed production server 2 How ShadowProtect Works ShadowProtect creates backup image files that are an exact point in time representation of a computer volume It is not a standard file copy of the volume but rather a sector by sector duplicate of the volume In the event that you need to recover data you can mount a backup image file using the ShadowProtect Mount utility and view its contents as if it were a regular volume You can then recover specific files and folders from the image or you may recover the entire volume to that exact point in time that the backup image was taken ShadowProtect performs two primary tasks e Create a Backup Image e Restore a Backup Image using a variety of image file types 2 1 Create a Backup Image Creating a backup image using the installed version of ShadowProtect involves two key processes Create a Snapshot Using VSS with Windows Server 2003 Windows XP or later ShadowProtect creates a point in time snapshot of the volume you want to backup The entire process of taking a snapshot takes only seconds and does not interfere with system operation Snapshot Supported OS Image Speed Quality Comments StorageCraft VSM Windows Server 2000 e VSS aware applications achieve best backups orag Fast Best e Can use script files to manage applications with VSS Family
33. h new drivers network video and storage to keep pace with updated hardware To load the StorageCraft Recovery Environment 1 If necessary download the RE X ISO from the StorageCraft website and either burn it to a CD or make it available to the hypervisor host 2 If the backup image chain to restore is located on a USB drive attach that drive to the computer 3 Insert the RE X CD into the computer or create a VM using the ISO 4 Restart the computer Note You might need to modify the boot options to have the computer boot from a CD drive 5 Select which language to use The default is English 6 Click OK Follow the prompts to launch RE X Recovery Environment displays its main screen StorageCraft Recovery Environment File Tasks View Tools Settings Help Tasks f Backup volumes Restore Volume J Backup Wizard G Explore Backup Image w Select this wizard to create a backup image of one or more volumes Wizards Disk Map Tasks a Drives Dismount Backup image Verify Backup image 7 Restore Wizard Select this wizard to restore the data you have previously backed up Tools E Drives j Browse or Restore Files Wizard Disk Ma Gq Select this wizard to restore files or folders HIR Configuration wer Browser Settings MB Network Settings Time Zone Settings Keyboard Settings Info Computer Name localhost loc _ F STORAGECRAFT Queued Tasks 0 Running Tasks 0 ri StorageCraft Reco
34. iles and folders from this mounted image You recover the entire volume to the exact point in time that ShadowProtect captured the backup image using the Restore Volume function ShadowProtect creates the following types of files Backup Images Description Full spf A stand alone image file that represents a disk volume at a specific point in time Full backup image files do oP not rely on any other files An image file that contains volume changes made since a previous backup image file You can create incremental backup image files relative to full backup images or other incremental backup images Incremental A RA spi ShadowProtect also creates an incremental image file when an existing image file is mounted as a read write volume and modified Incremental backup image files let ShadowProtect offer multiple volume backup strategies including differential and incremental backup options Image files that belong to a spanned image set ShadowProtect makes spanned image sets by breaking a Spanned sp backup image file into pieces for increased portability for example to save the image file on multiple CDs i The actual spanned image file replaces the pound sign with a number that indicates the position of the file within the spanned image set 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 6 of 32 gt STORAGECRAFT StorageCraft Recovery Environment CrossPlatform User Guide ImageManager
35. image files in VMWare Workstation 9 and their Converter tool 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 4 of 32 StorageCraft Recovery Environment CrossPlatform User Guide SSS STORAGECRAFT Server Migration using HeadStart Restore Problem You need to migrate a database server with 20TB of data to a new hardware platform but you cannot afford to have the server offline for the three days it takes to migrate the data to new hardware Solution Keep the old server running generate incremental backups and begin a HeadStart Restore of the same backup image chain to the new hardware Over time the HSR catches up to the most current incremental from the old server at which point you can take the old server down in the off hours apply the final incremental backup to the new server and bring the new system online You can even migrate the operating system volume by doing a Hardware Independent Restore HIR to make sure the migrated OS boots properly on the new server hardware Standby Server using HeadStart Restore Problem You want to have a stand by server that can take over should your primary server fail but you can t afford the high priced server mirroring technology Solution Your production server generates continuous incremental backups Configure an HSR solution to automatically apply these incremental backup images to a secondary standby server If your production server fails use HSR to
36. ll issue an error message during the restore if it encounters a mis matched sector size 3 2 Using Network Settings 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 10 of 32 StorageCraft Recovery Environment CrossPlatform SS STORAGECRAFT eae Network Settings configures a system s Network Interface Card NIC TCP IP settings and domain information for use in Recovery Environment Note While RE X can support wireless network cards StorageCraft recommends only using a wired connection when restoring files from a network repository to the destination system or for backing up volumes to a network repository To specify NIC settings 1 Click Network Settings in the Settings menu to open the utility Name Last Used Add v Wired Auto etho 3 minutes age Close 2 Select the appropriate network adapter from the list 3 Click Edit to modify the adapter settings The Network Details dialog displays Editing Auto etho Connection name Auto etho Connect automatically Available to all users Wired 802 1x Security IPv4 Settings IPv6 Settings Device MAC address 00 0C 29 71 B3 E7 Cloned MAC address MTU automatic 2 bytes Cancel Apply The dialog s tabs include Wired Specifies the MAC address for the adapter 802 1x Security Specifies credentials used when running security on this connection IPv4 and v6 Settings These ta
37. nly cold backups For details on creating backups refer to the ShadowProtect User Guide To create a backup image file 1 Open the Backup Wizard o In the Wizards tab click Backup Wizard o In the Tasks menu click Backup Volumes 2 In the Volumes to Back Up page select the volume s to backup Click Next Note To backup the entire system select all volumes However it is not necessary to backup the Recovery or Hidden Volumes if they exist 3 In the Backup Type page select the type of backup to perform Perform a Full Backup Creates a full backup image file for the selected volume s Perform a Differential Backup Creates a backup of all volume changes since the last full backup Note Recovery Environment needs access to the last full backup to perform the differential Warning Do NOT perform a differential backup of multiple drives and volumes that do not have a common full backup The Wizard assumes that all the selected volumes have a common full image backup when creating the differentials Attempting to do so results in a failure to perform the backup Click Next In the Backup Name and Destination page specify where to store the backup image file a On a local or network directory or on an optical storage medium CD DVD Blu ray b Browse to or enter the path to the location See Image File Destinations for details Warning This destination path cannot be longer than 186 characters or contain any special characters inclu
38. nvironment also provides a verification tool This helps ensure that a backup image file is ready when needed Note You can also use the Explore Backup Image utility or the Browse or Restore Files Wizard to further verify a backup file s integrity Use either of these to mount the image browse and view the files and folders and confirm their integrity See Mounting a Backup Image File To use the Verify Image wizard 1 Select Verify Backup Image in the Tasks menu The Verify wizard displays 2 Browse and select the image file you want to verify 3 Click Next 4 Click Finish The tool performs the verification and reports on the success green mark or failure red mark in the Tasks tab 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 32 of 32
39. ports Notification Area Always display an icon Only display an icon when there is someone connected Never display an icon Help Close Check A low other users to view your deskop Enter a password for remote management Click Close Configure and run a VNC viewer on the remote computer 1 Enter the address and credentials necessary to connect to the system running RE X 2 Click Connect 3 When prompted specify the remote management password 4 Once connected you can operate RE X as if it were running at the console of the remote system ARUN 13 Other Operations The StorageCraft Recovery Environment CrossPlatform supports the following additional operations e Deleting Backup Image Files e Verifying Backup Image Files 13 1 Deleting Backup Image Files You can use the Drives tab or the File Browser tool to review or delete backup image files as you would any other file in the file system However do not delete any image file before verifying that none of them are required for any active backup jobs or that other backup image files depend on the backup images Use the Restore Wizard to scan for image file dependencies WARNING Deleting a backup image file that has dependencies renders these newer dependent files useless If you can delete such a file you can no longer browse or restore from these files Delete using the Drives Tab Click on the Drives tab Navigate to the file you want
40. s 13 2 Verifying Backup Image Files 2015 StorageCraft Technology Corporation StorageCraft Support Center DOD Dn O1 Bw WP Page 2 of 32 StorageCraft Recovery Environment CrossPlatform SSX STORAGECRAFT eae StorageCraft Recovery Environment CrossPlatform User Guide Welcome to the StorageCraft Recovery Environment CrossPlatform User Guide This Guide describes the ShadowProtect technology and how to derive maximum benefit from the StorageCraft Recovery Environment CrossPlatform RE X RE X is an innovative environment based on a Linux OS It provides unique benefits for recovering system volumes e Restores all Linux and Windows environments supported by ShadowProtect and SPX e Supports both formatting and partition actions on MBR and GPT drives e Runs as a full 64 bit environment with significant contemporary 64 bit driver support e Supports conversion of an image chain into the new Microsoft vhdx virtual drive format e Prevents saving a new incremental using the same name as an existing one This Guide includes the following major sections ShadowProtect Overview How ShadowProtect Works Starting Recovery Environment Understanding the User Interface Creating a Backup Image File Using the Disk Utility Restoring a System Volume Mounting a Backup Image File Using Image Conversion Tool Using HIR Using Remote Management Other Operations Additional Information e For emerging issues and other r
41. s Mieexplarer Ainctions them available to RE X Disk Ma Displays the list of currently mounted disks and images along tab P with their partitions Provides options for working with the Can backup and restore volumes partitions including formatting and restoring images Disk Provides options for working with disk hardware including Formats drives as MBR or GPT Adds edits or Utility formatting the drive and creating or deleting partitions deletes partitions Checking Dependencies You can delete a selected file using the Drives dialog right click menu However prior to deleting any SPF or SPI it is critical to determine if any subsequent files depend on this file This avoids breaking a backup chain and preventing a restoration 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 17 of 32 A StorageCraft Recovery Environment CrossPlatform SSS STORAGECRAFT Uca Gade To view dependencies 1 Select Restore Volume in the Tasks menu Select the base image file for the chain with the file that is targeted for deletion Click Next Note Provide the appropriate password if the backup image is encrypted 3 The wizard displays a dependencies page showing details of the highlighted file The dependency chain appears on the left side with the base image at the top and the latest incremental at the bottom of the list Note The file details fields are read only 4 Click Cancel after reviewing the dependencies to exit
42. s a Spanned image file Spanned image files use a special file extension sp to indicate they are part of a file set see Backup Image Files Backup Comments Use the Backup Comments field to enter any needed text to describe the backup job ShadowProtect displays these comments when mounting or restoring the backup image file By default Recovery Environment adds the time and date stamp as backup comments on all backup files 5 3 Create Differential Backups 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 21 of 32 StorageCraft Recovery Environment CrossPlatform SSS sTORAGECRAFT ieee Garde To create a differential backup of a source volume Run the Restore Wizard from the Tasks menu option or from the Wizards tab Select Perform a Differential Backup as the restore type in the Restore Wizard Select the previous backup file for that volume either a SPF or a SPI if this is a subsequent backup incremental Review the Dependencies page to ensure the selected file is the latest backup Confirm the destination of the new backup incremental file This must be in the same folder with the rest of the backup chain Click Finish OOT eh ES Restore Wizard executes the backup 6 Using the Disk Utility The Recovery Environment s Disk Utility primary function is to format drives and create partitions In most restores use the Disk Utility first to create a partition on a new unformatted drive
43. sion tool to determine dependencies in a backup image chain Use this prior to deleting one or more image files to avoid breaking a backup chain and preventing a restoration To use the tool to view dependencies 1 Click Tasks gt Image Conversion Tool on the menu bar The Image Conversion Wizard displays 2 On the Source Image File page select the incremental backup image spi file you want to view dependencies for Note Provide the appropriate password if the backup image is encrypted 3 The wizard displays a dependencies page showing details of this file The dependency chain appears on the left side with the base image at the top and the latest incremental at the bottom of the list Note The file details fields are read only 4 Click Cancel after reviewing the dependencies to exit the tool Warning Do not delete the selected file if it has subsequent incremental files This breaks the chain and renders the subsequent files useless 10 Using HIR The Hardware Independent Restore HIR utility lets you restore system images to different hardware or virtual environments You must use HIR to restore backup image files in the following scenarios e Restoring to a different physical computer P2P e Restoring from a physical computer to a virtual environment P2V e Restoring from a virtual environment to a physical computer V2P e Restoring from one virtual environment to another V2V Note You must install and acti
44. sive Easy off site storage e More expensive than local hard drives e Vulnerable to loss if the drive fails 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 19 of 32 gt STORAGECRAFT StorageCraft Recovery Environment CrossPlatform User Guide e Fast backup and restore e Must have network interface card drivers e Protection from local hard supported by Recovery Environment Reson Hard Drive drive failure e Complexity Users must have network e Off site storage rights to save and access backup images Good media for archiving Protection from local hard drive failure e Slower backups due to media speeds CD DVD Blu Ray e File restrictions due to limited size 5 2 Options The Backup Wizard s and the Image Conversion tool s Options dialog controls compression security and file splitting Convert Image Wizard Options Specify options for the converted image file Output Format ShadowProtect file SPF Select Compression Method Standard recommended Confirm Passwo O Split image file Maximum image size 640 MB Backup Comment lt Back Finish Cancel This section decribes these options e File Compression e Backup File Encryption e Splitting Backup Image Files e Backup Comments File Compression RE X offers multiple file compression options when creating or converting backup image files Compression Description Level None No fil
45. splays this Dependencies page if you select an Incremental image spi to explore Click Finish The utility mounts the backup image file Select the mounted image in the Drives window to display the contents of the mounted volume Right click on a file or folder then select Copy to restore the file or folder to another volume or drive aust 8 1 Dismounting a Backup Image File Once mounted a backup image file remains mounted until explicitly dismounted or the system reboots The Backup Image Dismount Wizard guides you through the process of dismounting As part of the dismount process you can e Save changes to writeable backup images e Shrink the volume so you can restore the image to a smaller drive To dismount a backup image 1 Open the Backup Image Dismount Wizard by doing one of the following o In the Tasks menu click Dismount Backup Image o In the Disk Map or Drives tab right click a mounted backup image then select Dismount Destination 2 On the Mounted Backup Images page select the backup image volume to dismount then click Next 3 Conditional On the Backup Image Dismount Options page select if you want to 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 26 of 32 A StorageCraft Recovery Environment CrossPlatform S STORAGECRAFT Uca Gade Save the modified backup image file using a different name Changes to Note StorageCraft recommends customizing the name to indicate this
46. st secure security option In addition to bit strength the password used to secure the backup image file can affect security Use the following password guidelines to ensure the highest level of backup image file security e At least eight characters in length e Random mixture of upper and lower case letters characters and numbers e Do not use words found in the dictionary e Change passwords regularly especially if you suspect your password has been compromised Note ShadowProtect passwords are case sensitive and only support alphanumeric characters Splitting Backup Image Files Recovery Environment can split backup image files into multiple smaller files if needed This splitting allows the program to save large backup files on fixed length media such as CD DVD or Blu Ray You can split backup image files e During creation with the Backup Wizard e After creation with the Image Conversion tool To split a file either during creation or conversion Check the Sp it Image File box in the Backup Wizard s or Image Conversion tool s Options dialog Specify a size for each of the smaller files such as 700MB for CD R discs or 4480MB on DVD R Run the backup job RE X stores the resulting split files into the same folder as the source image file Copy the resulting split files onto CD or DVD recordable discs for archiving RWNF Note A backup image file that ShadowProtect split into multiple files is known a
47. t Support information 4 2 Task Panel The Task panel on the left side of the dialog provides navigation to RE X tasks and tools The panel is organized into menus and options Menu Description Options 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 13 of 32 StorageCraft Recovery Environment CrossPlatform SSS sTORAGECRAFT ieee Garde Access Tasks ShadowProtect wizards Access Recovery Environment tools Tools Manages Settings system configuration Display system Info information Displays current ShadowProtect task status Status 4 3 Tabs Explore Backup Image Launches the Explore Backup Image Wizard Dismount Backup Image Launches the Backup Image Dismount Wizard Verify Backup Image Launches the Verify Image Wizard HIR Configuration Launches the Hardware Independent Restore HIR utility This utility assists in restoring restores a backup image to a different environment from which the image was created In particular the HIR dialog allows the user to specify a source directory of drivers for use on the new platform Drives Selects the Drives tab in the main panel to select or mount local or network drives or to mount a backup image file Web Browser Opens a browser If one is not installed RE X asks to install one Requires network connectivity Network Configuration Launches the Network Configuration utility This utility configures the system s
48. tails see Creating a Backup Image File in the ShadowProtect User Guide Create a backup using Recovery Environment The Recovery Environment can create a single full backup image of a system It can also create a later differential image of the system if it can access the system s base image on an external drive However it cannot schedule a backup job 2 2 Restore a Backup Image Once you create a backup image you can restore this data in two different ways Restore individual files and folders Use the ShadowProtect Mount utility to open an image file as a volume either as a drive letter or a mount point The Mount utility can efficiently mount hundreds of backup images simultaneously if needed These mounted files preserve the Windows volume properties of the original Users can access the backup image file just as if the volume were on a hard disk This includes modifying and then saving any changes to the temporary volume as an incremental backup file For details on mounting backup image files see Mounting Backup Image Files in the ShadowProtect User Guide Restore an entire volume Use the ShadowProtect Restore Wizard to restore an entire data volume from a backup image file Use the StorageCraft Recovery Environment to restore a system boot volume 2 3 Backup Image Files The Recovery Environment s Explore Backup Image utility can mount a backup image file as if it were a regular volume You can then recover specific f
49. ther than requiring separate operations to create the partitions and then restore from the backup image Image oo Runs the wizard to guide the user through the process of restoring a single volume Note RE X only supports restores from SPF and SPI image files not from VMDK VHD or VHDX format files Supported Sector Sizes Contemporary hard drives and SSDs ship with a 4096 byte physical sector size Most also support the 512 byte ogica sector size These drives are often labeled 512e for 512 Byte Sector Size Emulation ShadowProtect supports backing up both 4096 and 512 byte logical sector sizes In the unusual situation of restoring a partition volume from one logical sector size to another 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 24 of 32 StorageCraft Recovery Environment CrossPlatform SSS STORAGECRAFT eae e 512 bytes per logical sector gt 4096 bytes per logical sector and the destination does not support 512e e 4096 bytes per logical sector gt 512 bytes per logical sector ShadowProtect will issue an error message during the restore if it encounters a mis matched sector size 7 1 Recreate Original Partitions The Restore Layout from Image option recreates the parfitions of the original drive on the destination drive File View Tools Settings Help Backup Volumes G Restore Volume G Explore Backup Image Dismount Backup Image amp Image Conversion Tool
50. to delete Right click on the file and select Delete Confirm the deletion RWNF The tool deletes the file 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 31 of 32 StorageCraft Recovery Environment CrossPlatform SSS sTORAGECRAFT ieee Garde Checking Dependencies You can delete a selected file using the Drives dialog right click menu or the File Browser However prior to deleting any SPF or SPI it is critical to determine if any subsequent files depend on this file This avoids breaking a backup chain and preventing a restoration To view dependencies 1 Select Restore Volume in the Tasks menu 2 Select the base image file for the chain with the file that is targeted for deletion Click Next Note Provide the appropriate password if the backup image is encrypted 3 The wizard displays a dependencies page showing details of the highlighted file The dependency chain appears on the left side with the base image at the top and the latest incremental at the bottom of the list Note The file details fields are read only 4 Click Cancel after reviewing the dependencies to exit the tool Warning Do not delete an image file if it has subsequent incremental files This breaks the chain and renders the subsequent files useless 13 2 Verifying Backup Image Files Both ShadowProtect and ImageManager provide tools for verifying the integrity of backup image files If necessary Recovery E
51. tor similar to Notepad T Recovery Configure LVM Opens a standard Linux Logical Volume Manager utility Use this utility to configure ools aa f Environment LVM partitions as part of restoring a Linux server tools VNC Settings Launches the Remote Management utility This utility configures remote access to systems running Recovery Environment Manage iSCSI Targets Opens the iSCSI utility to specify the host name or IP address and the port used by iSCSI Network Configuration Launches the Network Configuration utility This utility configures the computer s network access settings Proxy Settings Specifies the proxy configuration if the system s network uses a proxy Most Recovery Environment operations do not require network access unless the backup image file Manages the repository is on a server Settings system Display Settings Opens the Display Settings dialog This dialog configures the resolution and color configuration mode for the Recovery Environment UI Keyboard Settings Opens the Keyboard Settings dialog This dialog selects and then test international keyboard layouts Time Zone Settings Launches the Time Zone utility Use this utility to select the system s time zone and to set the date and time for RE X Displays general About Displays the Recovery Environment version and copyright information Help Recovery Collect Diagnostics Generates an onscreen report of installed hardware and software for use by Environment StorageCraf
52. ttempts to shrink the volume to the specified size but may not be able to do so due to environmental reasons If the shrink operation fails or if the resulting image does not restore try specifying a larger value then re run the shrink operation For example if a 100GB volume has only 9GB of used space and the user selected value to shrink the volume to is 10GB the shrink operation may fail In that case try selecting a value of 15GB and re run the shrink operation 9 Using Image Conversion Tool The Image Conversion Tool can Change the compression setting on an existing image Change the encryption setting on an existing image Split an image into multiple files a Spanned set where each file has a maximum file size This is useful for moving image files to CD DVD or Blu Ray discs e Consolidate a base image file and any incremental files into a new base image file e Convert existing image files into either a vmdk a vhd or vhdx format for use in a virtual environment For more details refer to the Image Conversion Tool section of the ShadowProtect User Guide Common tasks for the Image Conversion tool in Recovery Environment include e Converting a file e Checking Dependencies 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 27 of 32 StorageCraft Recovery Environment CrossPlatform SSS STORAGECRAFT eke 9 1 Converting a File To use the Image Conversion Tool to convert a file
53. vate ShadowProtect on the system volume before making a backup image of the volume in order to restore this image to different hardware using Recovery Environment Use the ShadowProtect IT Edition instead to perform such restores The HIR function runs from Restore Runs automatically as part of the restore process Note If the restore needs additional drivers run the Wizard standalone HIR utilty to apply them to the restored system volume Tools menu Opens the standalone HIR utility Note Although the standalone HIR dialog displays a Connect to Driver Service option this option is not active in this version Caution Unlike the Windows Recovery Environment the StorageCraft CrossPlatform Recovery Environment does not support requesting an HIR decode key If theimage to be restored does not contain a current license the HIR fails 10 1 Run HIR as a Standalone Utility Run HIR as a standalone utility after restoring a system volume on new hardware or as a new virtual machine To do so 1 Complete the steps for restoring a backup image see Restoring a System Volume 2 In Recovery Environment select HIR Configuration in the Tools menu 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 29 of 32 SSS STORAGECRAFT Note HIR verifies the existing ShadowProtect install on the restored volume Hardware Independent Restore Label Type Size Interface ntfs 24 8 GB ata Device Boot Loader Windo
54. ve To use Japanese characters right click on the Keyboard icon at the bottom right of the screen and select Anthy Supported Operating Systems The Recovery Environment CrossPlatform supports restoring the following operating systems Windows Windows operating systems both 32 bit and 64 bit versions where applicable Windows 2012 Windows 8 family Windows Server 2008 including R2 Windows 7 family Windows Vista family including o Vista Home Basic o Vista Home Premium o Vista Business o Vista Ultimate Windows XP family including o XP Home o XP Professional e Windows Server 2003 family including o Server 2003 Standard Edition o Server 2003 Standard Edition R2 o Server 2003 Advanced Edition o Server 2003 Advanced Edition R2 o Server 2003 Enterprise Edition 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 9 of 32 StorageCraft Recovery Environment CrossPlatform SSS STORAGECRAFT eae Server 2003 Enterprise Edition R2 Server 2003 Datacenter Edition Server 2003 Datacenter Edition R2 Server 2003 Web Edition o Small Business Server 2003 e Windows 2000 Server SP4 o o o o Linux Operating Systems StorageCraft is committed to providing backup and restore features for distributions of Linux with long term support LTS It does not support self compiled or short term releases The 64 bit version of RE X is designed to backup and restore Ubuntu 12 04 64 bit and Cent
55. very GR SE Wed Jul 24 8 45 26 AM This screen and the wizards are similar to the installed version of ShadowProtect For additional details on how to use the wizards see Understanding the User Interface in the ShadowProtect Users Guide 3 1 Requirements ShadowProtect Recovery Environment has these minimum hardware requirements 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 8 of 32 StorageCraft Recovery Environment CrossPlatform SS STORAGECRAFT sake Hardware CPU Memory Motherboard Hard Drive space CD ROM or DVD drive USB Port Monitor Recovery Environment CrossPlatform RE X 1 GHz or faster 64 bit processor 512 MB minimum Requires UEFI firmware to support GPT disks as bootable drives When using a UEFI motherboard the UEFI must support BIOS emulation N A Required Required if the image chain is stored on an external USB drive VGA or higher resolution Using a Japanese Keyboard The Recovery Environment CrossPlatform supports using a Japanese keyboard Note that selecting Japanese as the language for RE X does not automatically enable Japanese keyboard support To enable this support Click Add 27 92 WARDI I 0 Z StorageCraft Recover Select Settings gt Keyboard Settings Select the Layouts tab In the Country tab choose Japan as the country Keep the default Japanese in the Variants field Select the English US keyboard layout then click Remo
56. very of files folders or a complete data volume to an exact point in time View backup images for quick file and folder recovery Mount any backup image file as a virtual disk using VirtualBoot Remotely manage system backup and recovery operations ShadowProtect Console ShadowProtect The engine that creates a system s point in time backup images The ShadowProtect console manages the Backup Agent operation of the backup agent ImageManager controls your backup image files using policy driven services ImageManager can e Consolidate incremental backup image files into daily weekly monthly or rolling monthly consolidated files that greatly reduce the number of files and the space required in an image chain Verify and re verify backup image files including consolidated files to ensure their integrity Replicate backup image files to a local drive a network share or an off site location Rapidly restore images using Head Start Restore HSR while ShadowProtect continues to add incremental backups to it This greatly reduces the downtime associated with hardware failure or hardware migration tasks StorageCraft ImageManager A bootable environment for disaster recovery This environment installs no software It can Load from a CD or a USB stick Mount any backup image file as a virtual disk StorageCraft Access essential features of the ShadowProtect Console from a standalone disaster recovery Recovery environment Environm
57. ws Kernel x86 Storage Controller 82801HM HEM ICH8M ICH8M E SA Storage Controller 82371AB EB MB PIIX4 IDE Volume Volume USB USB Tablet USB KeyLargo intrepid USB Memory Controller 82371AB EB MB PIIX4 ACPI USB 1 1 root hub E Volume New Volume Memory Controller 440FX 82441FX PMC Natoma Model Serial UUuID Driver Repair Boot Manager Advanced Configuration and Power Interface ACPI Intel R ICH8M SATA AHCI Controller 2829 7 0 0 1 intelide A No Action Oc A No Action A No Action intel 82371AB Power Management Controller 6 1 7 usbhub E Volume New Volume PCI VEN_8086 amp DEV_1237 Connect to Driver Service Add Local Directory Install Drivers to Volume 3 Select the restored boot volume 4 Click Add Local Directory to select the location of additional drivers needed for the new hardware HIR automatically populates the available device driver list next to each storage item in the Device list 5 Select the correct device driver for each listed storage controller in the Device list 6 Click Install Drivers to Volume HIR runs and prepares the restored volume to be bootable on the new system StorageCraft Recovery Environment CrossPlatform User Guide Note StorageCraft recommends downloading a new copy of the Recovery Environment CrossPlatform ISO at least every six months StorageCraft is continually updating the ISO with new device drivers to maintain compati
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