Vodafone Email Vodafone Email Plus User Guide User Guide for
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1. Note You can use Vodafone Email Plus to append a signature to each of your outgoing messages See Section 4 3 7 Adding an email signature on page 29 4 3 5 Working with attachments Using Vodafone Email Plus you can selectively download attachments to your mobile phone one by one Downloaded attachments can be saved on your mobile phone To view an attachment your phone must be able to display the attachment type either through a native phone capability such as the Picture Viewer or through bundled software applications such as Microsoft Word or Adobe Acrobat Reader NOTE Some file types require installation of 3 party add on software before the attachment can be viewed on your mobile phone If the software is installed on the mobile phone the attachment will display If not a question mark appears to the left of the attachment name and the attachment will not open You need to download the appropriate software onto your mobile phone in order to view the attachment Alternatively you can also transfer the file from your mobile phone to your PC and view it there instead Refer to the manual that came with your mobile phone for further information about downloading 3 party add on software or transferring information to your PC 27 VODAFONE EMAIL PLUS USER GUIDE When you receive a message that contains attachments the attachment icon an envelope with a paper clip appears next to the message To download an attachment 1 Openth2. 1 Select My Contacts from the Welcome Screen 2 Toaddacontact click the a icon 3 Enter the contact details The various tabs organize the information into Personal Information Phone Numbers Internet Address and Postal Addresses 4 Click Save when finished The contact is added to your contact list 6 1 4 Deleting a contact Select the contact s in the list by placing a tick mark in the checkbox Click the Delete Contacts icon 6 1 5 Exporting contacts Use the Export Contacts feature to export a contact from one email account to another selected email account When you log into your email account the exported contact appears in your contact list 1 Selectcontact s from your contact list by placing a tick in the checkbox 2 Click the Export Contacts icon 3 Select the email account you want to export the contact to 4 Enter your login information 5 When the contact is exported click OK to close the pop up box 6 1 6 Editing contacts To edit a contact select the contact from the List Use the fields to edit contact details and click Save 38 VODAFONE EMAIL PLUS USER GUIDE 6 1 7 Merging Contacts Duplicate contacts may be created when you combine PIM data with contacts on your mobile phone Use Merge Contacts to combine selected contacts together To merge a contact 6 vodafone EI Al a ax Ea Pe Welcome You have 4 contact s Welcome Account 3538888886 you are logged in C N
3. activity and each mailbox account you have set up Your mailbox account will indicate the number of unread messages if any You can access this Status screen any time by clicking the Vodafone Email Plus icon from your mobile phone s main menu You can opt to keep the Status screen closed Closing the Status screen does not disconnect you from the Vodafone Email Plus service When the Status screen is closed Vodafone Email Plus continues to run in the background You can set up your home screen to list your email accounts as described in Section 4 2 2 Home screen on page 22 FY Email Plus H Status Connected Since 10 46 09 PM 03 05 09 Da good com s 1 unread msg v il FS Lookup rm Ready to search Figure 24 Status Screen By default each account is labelled according to the domain name of the email address on that account For example if your Exchange account receives email at the address jqonublic bigcompany com the name of the Mailbox account will be Bigcompany e Change the mailbox alias through Options gt Edit Mailbox gt Mailbox Details and specify a new label you will need to provide your mailbox password to update the label e To add another mailbox select Options gt Add Mailbox and you will be shown the list of email providers e Click Lookup to search for a contact in any of your email address books either Microsoft Exchange Gmail or Hotmail depending on which mailboxes you have activated i
4. 22 Truncated 25 Email Service Provider Accounts 16 Email Set Up 12 Email Signature 29 Folders 51 Frequently Asked Questions 50 Global Address List 30 Home Screen 22 Inbox 22 Internet Email Accounts 17 Lookup 20 Mailbox Settings 21 Message Limit 46 Microsoft Exchange Calendar 32 Calendar View 33 Meeting Request 33 New Appointment 34 Search Contacts 30 Task List 34 Microsoft Exchange Account 30 Set Up 13 Setting Alerts 47 Settings Menu 46 Status Screen 20 Menu 21 Task List 34 Transfer Service 30 Troubleshooting 48 Two Mobile Phones Activation 12 Uninstalll 47 Upgrade from Business Email 11 Upgrading Vodafone Email Plus 45 Vodafone Email Plus Icon 5 Installation 5 Vodafone Email Plus Online 36 Adding Contacts 39 Address Book Cleaner 42 Calendar 43 Contacts 38 Deleting Contacts 39 Editing Contacts 39 Exporting Contacts 59 Importing Contacts 39 Managing Contacts 38 Merging Contacts 40 Password 44 Settings 44 Timezone 44 Welcome Email 19 Vodafone SMS 8 VODAFONE EMAIL PLUS USER GUIDE Notice This document as well as all accompanying documents for this product is published by Visto Corporation Visto may have patents or pending patent applications trademarks copyrights or other intellectual property rights covering the subject matter in these documents The furnishing of this or any other document does not in any way imply any license to these or o
5. A O O o e e op op o o Jm o ol o e 7 e oC ol O v WI Visto Figure 47 Address Book Cleaner 4 Inthe Address Book Cleaner use the radio buttons to select the information you want to combine into one contact 5 ClickSave The duplicate contacts are merged into one contact The contact entry is updated in Vodafone Email Plus Online and the contact data is updated on your mobile phone 41 VODAFONE EMAIL PLUS USER GUIDE 6 2 MyCalendar The calendar allows you to manage your appointments You can add edit or delete an event A vodafone lt February 2009 gt CALENDAR Week View Mo Tu We Fr Sa Welcome Account 3538888886 ee T OO Feb22 2009 Mar 1 2009 EEEW ja z E N B NJi fio fi Sag SE ASAR BIRT Contacts Calendar DATE TIME FRAME SUBJECT Settings Sign Out add event now ouer VODAFONE and the Vodafone logos are trade marks of the Vodafone Group Figure 48 Calendar Screen The calendar displays events for the current week To view more details about an event click the link Clicking the event link also allows you to edit event details To view past events click the left arrow To view future events click the right arrow and the top of the week view Click the icon add an event Enter event details into the Add Event screen and click Add Event Click Today to view current calendar
6. Business Email to Vodafone Email Plus you must first sign up for the service If you use Microsoft Exchange at your company you may be offered an equivalent service that is able to access your Microsoft Exchange account through Outlook Web Access Ask your VES administrator for assistance with uninstalling the Vodafone Business Email software on your mobile phone Then contact Vodafone Customer Service to sign up for the Vodafone Email Plus service 2 3 2 Upgrade procedure Please follow the procedure described below to upgrade your software and activate Vodafone Email Plus 1 Launch the Vodafone email software 2 Select Options gt Upgrade to request an upgrade of the software 3 The new Vodafone Email Plus software downloads and is then installed on your mobile phone 4 Complete the steps described in Section 2 2 Setup by downloading the Vodafone email plus software from the web on page 8 VODAFONE EMAIL PLUS USER GUIDE 2 4 Using Vodafone Email Plus on two mobile phones You can activate Vodafone Email Plus on two mobile phones 1 Install Vodafone Email Plus and set up the mailboxes as described in the procedures below 2 Transfer your SIM card from the first mobile phone to your other mobile phone 3 Clickonthe Vodafone Email Plus icon and enter your password for your predefined mailboxes As soon as you enter your password your mailboxes appear on the second mobile phone and Vodafone Email Plus connects to deliver updates to t
7. Email Plus cannot automatically discover your account you are prompted to enter the web address you use to access Outlook Web Access for Microsoft Exchange i e this is the web address you need to enter when accessing your Exchange mailbox over the internet Select Only connect if secure SSL to login in over a secure connection recommended Click Next b If you use Microsoft Exchange for company email you may need to enter your Windows user name use to Login to your computer and Windows Domain the domain your computer is on Your company s IT Department can provide this information Click Options gt Login Note This is only required if access to your company s Exchange domain is authenticated through Windows security 4 The Login progress bar displays When you are successfully logged in a progress bar indicates that your mailbox is setting up ST good com M Saad Chehabesche RE EMERGENCY MA 5 09 PM M Hans JohanssoneH FW Nokia 540 Em 4 17 PM A Hans JohanssonsH RE URGENT User g 3 54 PM AA kathy O lt cellissimo Fwd Kolins A cellisimo gmaiks Forwarded Kolins 3 03 A Hans Johansson lt HamRErURGENT User g A christina Legarda lt All Visto ReQlogic AA Katherine Oga lt ko FW Go Mobile for unreplyable voda Welcome to Vodaf 2 27 Figure 17 Exchange Inbox 5 Your mobile phone receives email from your Microsoft Exchange account The first fifty email messages synch
8. events The calendar in the upper right corner allows you to navigate to a selected month Use the arrows to navigate to the desired month Select a day to view events for that day 42 VODAFONE EMAIL PLUS USER GUIDE 6 3 My Settings 6 vodafone MANAGE SETTINGS i Update your settings information Welcome Account 3538888886 you are logged in TIMEZONE SETTING The Time Zone setting affects the display of calendar items on this website only It does not modify the timezone setting on your phone Home Timezone GMT 8 00 Pacific Standard Time Contacts Settings If you lose or replace your phone this password can be used to sync all of your contacts and calendar items to your new phone Calendar Enter Current Password New Password Sign Out Confirm New Password Powered by JY Visto VODAFONE and the Vodafone logos are trade marks of the Vodafone Group Other product and company names mentioned herein may be the trade marks of their respective owners Privacy policy Visto com Figure 49 My Settings The Settings panel allows you to change your time zone and set a new password 6 3 1 Timezone To select a new timezone use the pull down tab to select the correct time zone and click Save Your calendar is updated to the set timezone When viewing the calendar information via Vodafone Email Plus Online you can update the timezone to match the cur
9. list on the mobile phone and use the contact s information and then add to your contact list Select Options to access these options You can access the GAL when composing an email To access the GAL from an email message 1 2 Open a new email or reply to an email in your Exchange mailbox Place the cursor in the To field Select Options gt Lookup Enter the name into the search field and ensure the Global Address List is selected Click Search Select the matching name and click Open 51 VODAFONE EMAIL PLUS USER GUIDE 6 Click the email address to add the email to the To field 7 Follow the above procedure to add more email addresses Click Send to send the email 5 2 Calendar When using Vodafone Email Plus you can access your Microsoft Exchange calendar on your mobile phone When you receive a meeting notification in your Exchange account you can view meeting details and accept the meeting The mobile phone calendar synchronises with your Exchange account to ensure that the calendar on your mobile phone is always up to date Calendar entries for 90 days in the future and 14 days in the past are included 03 01 03 07 4 03 05 2009 pn Mo TU Sa Figure 39 Calendar 5 2 1 Viewing your calendar When you open your calendar you can view your meeting schedule The current viewing mode is indicated in the lower Left corner The view options are Month Week Day or To do Select Options gt Change view to cha
10. then reply or forward everything from your phone over the air back to the server 25 VODAFONE EMAIL PLUS USER GUIDE Instead you can send a guick reply or forward from your phone and Vodafone Email Plus will automatically create the outbound message by appending the equivalent server copy of the email message direct from your mailbox with all attachments and full HTML or plain text format This means your recipients will receive the full message with all its parts even if you only sent a minor part of this message from your mobile phone To forward or reply to an email you are reading 1 Select Options gt Reply or Options gt Forward 2 Choose whether you want to reply to the sender to all email recipients or forward the message ST good com Skb To Katherine Ogg Figure 31 Replying to an email 3 Anewemail message which includes the original message appears Use the keyboard to type your message You can also edit the original message by scrolling below the Original Message indicator and editing the message 4 Toaddanemailaddress to the email scroll up to the To field to place the cursor in the To field 5 Select Options gt Add recipient 6 Selectarecipient from your contact list or enter the name in the search field to find the contact The contact is added to the To field If a contact has more than one email address scroll through the list and select the email you want to use The email address is added
11. to determine how to diagnose your problem and determine whom to contact to resolve your problem Problem Solutions Activation Issues can t download the application or activate the service e Checkyour APN settings Only the Vodafone Live APN can be used to access and connect to Vodafone Email Plus e Networkconnectivity Try again since it may be a temporary problem due to intermittent network coverage e If this does not work please contact your Vodafone Retail Store or call Vodafone Customer Care to verify your ability to use mobile data and check the status of your Vodafone Email Plus subscription can t activate a mailbox using the application e This could be caused by bad connectivity in your local area Try again since it may be a temporary problem due to intermittent network coverage e This may be due to wrong email credentials Verify that the username and password credentials entered on the handset are the same as when you access your email account via the web e Check with your Email Provider If this does not work please contact your Email Provider to verify the exact settings required to access your email account via POP or IMAP forgot my password e _ If you forgot your Vodafone Email Plus password contact Vodafone Customer Support e If you have forgotten your email password contact your ISP or Email Provider for assistance Usage Issues cannot receive e
12. to the To field e ToaddaCc position the cursor so that it is in the Cc field Use the same procedure to add an email address e lf youwant to include Bcc select Options gt Show Bcc Position the cursor in the Bcc field and use the same procedure to add an email address 7 To set the importance of the email select Options gt Importance You can set the importance to Low Normal default or High 8 Ifyou need to save the message select Close gt Save to Drafts 9 Select Options gt Send to send the email 26 VODAFONE EMAIL PLUS USER GUIDE To retrieve a draft use the navigation key right or left to scroll to the Drafts folder Select the draft from the list to open the message and continue writing 4 3 4 Composing new emails To compose a new email 1 From your inbox select Options gt Create message gt E mail Select the email account you wish to use from the list A blank email message appears r good com 1kb Cc Subject Figure 32 Composing an Email 2 Add a recipient in the To field by selecting Options gt Add Recipient Select a recipient s email from your contact list The email field is populated You can also add Cc If you want to add Bcc select Options gt Show Bcc 3 Enter the Subject and the body of the email If you need to save the email select Close gt Save to Drafts To delete the message select Close gt Delete 4 To send the email select Options gt Send
13. you have combined your task list with your Exchange Account with your personal account the tasks from both accounts appear Toaddanew task select Options gt New Entry gt To do Enter the details into the various fields including priority due dates and reminders When complete click Done The new task appears in the Tasks screen To view details about a task select the task You can view due dates priority and other information Select Options gt Edit to enter more details about the task To mark a task as complete highlight the task by scrolling to the selected task Select Options gt Mark as done A green check mark appears in the check box To change the view select Options gt Change view You can select month week day or agenda view To delete a task select Options gt Delete Task Click Yes to verify that you want to delete the task 34 VODAFONE EMAIL PLUS USER GUIDE 6 Vodafone Email Plus Online Vodafone Email Plus Online is a web based repository for storing data such as your calendar and address book Your mobile phone and Vodafone Email Plus Online are always synchronised You can update your address book and calendar from any web browser Changes to Vodafone Email Plus Online will automatically appear on your mobile phone If you switch mobile phones or lose your mobile phone your information from Vodafone Email Plus Online is easily transferred to a new mobile phone You can access Vodafone Email Plus
14. you want to use the signature 2 Select Options gt Edit Mailbox gt Mailbox Signature Se Email Plus Signature Settings EHT mabled ising Vodafone E Signature Text Apply Signature to E new emails only Figure 55 Signature Options 3 Ensure that Signature is set to Enabled 4 Select Signature Text 5 Enter your new signature in the text box 6 Click OK 7 Click Back Back to return to the Status screen 4 3 8 Restoring Vodafone Email Plus services to a new mobile phone Ifyou are using Vodafone Email Plus and want to transfer the service to your new mobile phone you can easily transfer your mailbox information to your new mobile phone 1 Install Vodafone Email Plus and set up the mailboxes 2 Transfer your SIM card from the first mobile phone to your other mobile phone 3 Click on the Vodafone Email Plus icon 29 VODAFONE EMAIL PLUS USER GUIDE 4 Whenyouconnect to the service you are prompted to enter your password for each of the mailboxes you have set up As soon as you enter your password for each mailbox a mailbox is created and activated 5 Vodafone Email Plus automatically connects to deliver email messages and PIM updates 5 Working with Exchange and PIM data The following sections describe features available in your Microsoft Exchange account powered by Vodafone Email Plus 5 1 Global Address List You can Look up an Exchange contact in the Global Address List GAL at any ti
15. MERGENCY MAINTE to do notes not done Figure 26 Mailbox Display 4 3 Working with emails This section describes how to read reply to forward and create new email messages 4 3 1 Readinganemail To read an email use your navigation keys to scroll down to the email Click the OK key to open a selected email To save space and allow for quick message retrieval your messages will initially be displayed with header subject and part of the text The rest of the text is often truncated if the size of the email goes beyond 2Kb 717 c6cOd7 e7d1d79708 amp m fef3167473630d amp fe54157570670 747 c17 amp s fdff1579706 7047870157375 amp jb ffcf14 amp t gt Kolinsky Sable Brushes at Great Prices 715768 Is fde213 ZAZ 600 d7 6741079708 m fef3167473630 d amp l t SS a 715768 Is fde213 Figure 27 Truncated Message To retrieve the full email from the server select Options gt Retrieve You can also scroll down and select the Get entire message link If the email message is in HTML format you are able to view the HTML version of the message See Section 4 3 2 Viewing an HTML email on page 24 for more information 23 VODAFONE EMAIL PLUS USER GUIDE To delete the email select Options gt Delete To reply to the email you are reading click Options gt Reply You can reply to the sender or to all email recipients See Section 4 3 3 Replying to forwarding an email on page 25 for more infor
16. Online from this web address which is sent to you in the Welcome Email https emailplus vodafone ie vodafone Welcome to Vodafone Email Plus Sign In This Portal gives you a simple and easy way to manage your device s contacts and calendar on the web Mobile number Sign in to view and edit your phone contacts view and edit your phone calendar Your phone number should be 10 digits including area code with no punctuation Privacy policy VODAFONE and the Vodafone logos are trade marks ofthe Vodafone Group Other product and company names mentioned herein may be the trade marks of their respective owners Privacy policy Visto com Figure 42 Login Screen When the Login Screen loads you are prompted for your mobile number and your system password the default password is always set to the password of the first mailbox you activated on Vodafone Email Plus 35 VODAFONE EMAIL PLUS USER GUIDE A vodafone Welcome Account 3538888886 you are logged in Home Contacts Calendar Settings Sign Out visits Welcome to Vodafone Email Plus Portal i My Contacts Organize your contact list and keep it up to date Add contacts from your desktop internet email My Calendar Keep your life in order View your important dates meetings and appointments My Settings Manage your Email Plus password and settings VODAFONE and the Vodafone logos are trade marks of th
17. Personal Information Management data such as contact lists calendar entries and task lists from your Microsoft Exchange account Any updates to your PIM data are automatically delivered to your mobile phone keeping you connected to your important information wherever you are Vodafone Email Plus Online is a secure website that backs up and stores your PIM data Your mobile phone and Vodafone Email Plus Online are always synchronised With Vodafone Email Plus Online you can update your address book and calendar from any web browser Even if you switch mobile phones or lose your mobile phone your information from Vodafone Email Plus Online is easily transferred to a new mobile phone NOTE To use Vodafone Email Plus you must have a subscription If you do not yet have a subscription please contact your local Vodafone Retail Store or call Vodafone Customer Service on 1907 2 Installing Vodafone Email Plus Vodafone Email Plus icon may be located in the Menu screen Click the icon or the setup prompt to activate the service and add your email accounts as described in this user guide ES a Vodafone Email Plus Figure 1 Vodafone Email Plus Icon There are currently three ways of installing Vodafone Email Plus on your mobile phone e Vodafone Email Plus Icon The Smart Icon as shown in Figure 1 assists with installing the software See Section 2 1 Setup by using Vodafone Email Plus icon on page 5 for the installation procedu
18. Subject Toreadan email scroll to the email and use the OK key to select the email The email message appears Viewing the email also provides you with several options for working with email 4 2 2 Homescreen When your mobile phone is in idle mode you can still view information about your email accounts When you receive new email the envelope icon displays the number of new unread email messages in your email account You can manually customise the idle screen to display email information from one of your mailboxes The Home Screen display options are found in the Personalisation folder To set up the display for the Nokia E71 1 Navigate to Menu gt Tools gt Settings gt General gt Personalisation gt Home screen 2 Change the Home Screen setting to Active 3 Return to the Home screen set up and open Mode Settings gt Home Screen Applications gt Enabled Applications 4 Ensure that Email 1 Notification and E mail 2 notification are ticked Click OK 5 Select Email 1 Notification 6 Setthe Mailbox value to the name of the mailbox you would like to see on the home screen You can also select preview options 7 Toviewasecond mailbox on the home screen you can repeat the same procedure with Email 2 Notification 8 Return to the home screen where the mailbox is displayed 22 VODAFONE EMAIL PLUS USER GUIDE z Vodafone Th 03 05 2009 f IZ Bee ee 1 Welcome to Vodafone E RE E
19. Vodafone Email Plus User Guide for Nokia Series 60 vodafone VODAFONE EMAIL PLUS USER GUIDE Table of Contents 1 NRL EILEN 3 4 2 INSTALLING VODAFONE EMAIL PLUS EEN 4 2 1 SETUP BY USING VODAFONE EMAIL PLUS ICON ees 5 2 2 SETUP BY DOWNLOADING THE VODAFONE EMAIL PLUS SOFTWARE FROM THE WER 8 2 5 UPGRADING FROM VODAFONE BUSINESS EMAIL TO VODAFONE EMAIL DUU 11 2 5 1 Upgrade procedure for enterprise CUSTOMETS EE 11 2 3 2 WB GraGe get el 11 2 4 USING VODAFONE EMAIL PLUS ON TWO MOBILE PHONES EE 12 3 SETTING UP YOUR EMAIL ACCOUNTS ccssssssesssssseessssssessssssesssssesssseesessssesessassssessessssessssseessssssesssssseesasessesssssseesasessensssesee 12 3 1 MICROSOFT EXCHANGE ACCOUNT ismumuummmaaotama ssa ssa niskaa kaman R AEE 12 3 1 1 Howto SEE UP Ee 13 3 1 2 ele reel ele EE EE 15 3 2 OTHER ACCOUNT 3 2 1 HOW to dctivate nee 17 33 WELCOME EMAIL aistia Kia m s dE AER iste 19 d USING VODAFONE EMAIL PLUS sesisicsscscciiccscsuesccsttceccccsnesccsdsseccccanescc cuseeeecisicdcosseesccpastteccaseesccgdanseccesoesscdaneeccaasleccsgnssisssssitec 41 STATUS SCREEN EEN 4 1 1 EISE ENEE E 4 2 ACCESSING YOUR EMAIL ACCOUNTS 4 2 1 nie E 4 2 2 FCI ESC E 4 5 WORKING WITH EMAILS 4 5 1 PRGA Gea AE 4 3 2 RENE EE Ee 4 33 Replying to forwarding an email 4 34 Re gelen 4 35 Wo rking Witi E Can 4 3 6 Sending an email with an attachment 4 3 7 Adding an emalksigmaturei asmsa vamman msn mu i maama nim immet
20. a earners 4 38 Restoring Vodafone Email Plus services to a new mobile Ghone EE 29 5 WORKING WITH EXCHANGE AND PIM DATA EE 30 51 GLOBALADDRESS UISTassumits aasta astmasta a mansessa n REISENE mama see aasi 30 5 2 CALENDAR ee n aAA A A sk ehe n AN h ETS S kat 32 5 2 1 VIEWING your Calen EE 32 5 2 2 Accepling a meeting TEE eessen usa ee EE 32 5 2 3 Adding an appointment to your Calendar 33 ek 33 6 VODAFONE EMAIL PLUS ONLINE 6 1 SEENEN 6 1 1 Managing contacts 6 1 2 Importing a contact 6 1 3 elle VODAFONE EMAIL PLUS USER GUIDE 6 1 4 Deleting a contact 6 1 5 Exporting contacts 6 1 6 EATING EISES 6 1 7 NEIE 6 2 MY CALENDAR 6 3 MY SETTINGS n 6 5 1 Timezone 6 5 2 Password 7 EENS 44 71 Tee GE 44 7 2 CONNECT AND DISCONNECT asiana sana kaasari 44 7 3 MANAGING MAILBOXES 7 4 SELTINGS E 7 41 Connection schedule saatetaan 45 7 42 Message LIMIT musaa aamen mei n h kin AASS ATIS TEA RHEA RAA ASTI TEN Tmi 45 8 TIPS FOR USING VODAFONE EMAIL DUU IIIR 46 9 SEENEN 47 10 FREGUENTLY ASKED GUESTIONSi 5sivssssssssssssss TTT TTT TTT 49 V1 INDEX NNN 52 VODAFONE EMAIL PLUS USER GUIDE 1 Introduction Vodafone Email Plus gives you real time access to your favourite email accounts on your mobile phone It works with a large number of free or paid for email accounts including Microsoft Exchange Gmail Hotmail and standard IMAP POP3 enabled mailboxes Vodafone Email Plus can also access and synchronise PIM
21. ahoo mailbox add your Yahoo email account using the Internet Email option 3 2 1 Howtoactivate a mailbox This section describes how to set up a mailbox from your Email Service Provider or Internet Provider 1 When you first install Vodafone Email Plus you are prompted to select an email account from a list ST Email Plus Choose Email Type W Hotmail k Gmail M Yahoo M Fircom Corporate Email Figure 20 Email Accounts 2 Select one of the email service accounts Hotmail or Gmail from the list of email providers Or select Internet Emailif you want to set up a standard mailbox using an ISP that is not explicitly mentioned on the list z Email Plus a 0 Username gmail com Password Figure 21 Login Information Gmail Account VODAFONE EMAIL PLUS USER GUIDE 3 Enter your email address in the Email Address field NOTE For certain named email service providers the domain name may be pre filled by default but you can edit this text to login to a specific domain hosted by this email service provider Enter your login password in the Password field Click Login If your login fails the email setup screen indicates that you need to enter in additional information such as your login name and mail server If this occurs a ClickOK b Verify that you have entered the correct email and password Click Login c Enter your Login name and the Mail Server Click Login Accept any Terms of Condit
22. ail Plus 4 Click Yes to install Vodafone Email Plus Sr Installer Vodafone Email Plus Figure 5 Continue Installation 5 Click Continue An installation progress bar displays When the installation is complete the Terms and Conditions screen appears VODAFONE EMAIL PLUS USER GUIDE SE Email Plus Status a Terms and Conditions You must accept the following Terms amp Conditions to continue You can read each agreement by selecting it from the list EULA Terms of Use Customer Note License Agreement Figure 6 Terms and Conditions 6 Read the End User License Agreement Terms of Use Vodafone Customer Note and License Agreement When you have finished reading all of the Terms and Conditions click Accept to continue You are now connected to the Vodafone Email Plus service Sr Email Plus Choose Email Type f Hotmail ka Gmail M Yahoo M Eircom Corporate Email Figure 7 Select Email Account 7 Select the email account s to set up For more information about setting up your email see Section 3 Setting up your email accounts on page 12 NOTE If you have any problems with the installation process text Vodafone Customer Service at 1907 Vodafone Email Plus is installed to your Installations folder by default VODAFONE EMAIL PLUS USER GUIDE 2 2 Setupbydownloading the Vodafone email plus software from the web When you signed up for Vodafone Email Plus you may ha
23. ail Plus Online and adds the contacts to your mobile phone This section describes how to add a contact using Vodafone Email Plus Online Icon Purpose i My Contacts returns you to your contact list I I A Import Contacts imports contacts from an email service provider account to your mobile phone See Section 6 1 2 Importing a contact on page 38 for more information 37 VODAFONE EMAIL PLUS USER GUIDE Add Contact adds a new contact to Vodafone Email Plus Online and your mobile phone See a 6 1 5 Adding a contact on page 38 for more information Delete Contact deletes the selected contact s from Vodafone Email Plus Online and your Bx mobile phone See 6 1 4 Deleting a contact on page 38 for more information i Export Contacts exports a contact from your contact list to an email service provider Gmail or 7 Hotmail mailbox See Section 6 1 5 Exporting contacts on page 38 Pe Merge Contact allows you to combine contacts that are duplicates See Section 6 1 7 Merging GR Contacts on page 39 ia Table 1 Contact Icons 6 1 2 Importing a contact 1 Select the email service provider mailbox you want to import contacts from 2 Enter the password for the selected email service provider account and select the contacts to import 3 The imported contacts are added to your contacts list and are synchronised to your mobile phone 6 1 3 Adding a contact
24. ame Phone o Chris Hardy N A M 12396586 W 12458285 Home o James Smith N A M 957618894 Contacts Calendar O Jane Doe N A H 5678912 Settings Sign Out CONTACT S SUMMARY Name Jane Doe Home Address Birthday Home Website Organization Work Website Work Website Telephone M 12345678 Email NA Notes VODAFONE and the Vodafone logos are trade marks of the Vodafone Group Other product and company names mentioned herein may be the trade marks of their respective owners Privacy policy Visto com Figure 45 Select a Contact to Merge 1 Select a contact from your contact list by placing a tick mark in the box In the example above there are two Jane Does that can be merged together S i 2 Click da in the toolbar The Select a contact to merge pop up box appears 39 VODAFONE EMAIL PLUS USER GUIDE Select a contact to merge l Chris Hardy Fj James Smith Jane Doe Figure 46 Select a Contact to Merge 3 Selecta contact to merge from the pop up list and click OK 40 VODAFONE EMAIL PLUS USER GUIDE A vodafone Welcome Account helps you manage duplicate contacts 3538888886 you are logged in Name Jane Doe Name Jane Doe Organization a Organization Telephone 12346678 Telephone 5678912 E mail E mail Contacts Calendar Please resolve conflicting fields below by making your selection Settings a Sign Out A A
25. case please refer to Guestion 4 for information on how to update Vodafone Email Plus after a change of email password Question 8 If have activated multiple email accounts on Vodafone Email Plus how do know which inbox will display on the home screen e Thehome screen is automatically going to display all of your email accounts including the name of your inbox the number of unread email messages and the connection status of your Vodafone Email Plus service Question 9 Which folders can synchronise with Vodafone Email Plus e Thelnboxisthe only folder that is synchronised with your ISP Gmail Hotmail or Microsoft Exchange mailbox e You can use other folders locally on your device Sent Items Outbox etc Question 10 Does Vodafone Email Plus keep my email in sync with my email account e Vodafone Email Plus synchronizes read unread replied and forwarded status flags with Hotmail Gmail and other IMAP enabled email accounts This means that email actions you take using Vodafone Email Plus on your mobile phone will be visible when you login to your email account Question 11 Do messages send from Vodafone Email Plus get copied into the Sent Items folder on my email account e Bydefault Vodafone Email Plus sends your outbound email messages via your email provider s SMTP server In this case you will find copies of messages you send from Vodafone Email Plus in the Sent Items folder on your email account e Some Email Provide
26. connect e Hotmail Vodafone Email Plus will automatically detect your account No need to worry about settings e Gmail Vodafone Email Plus will automatically detect your account If you have not yet enabled POP IMAP access this will be automatically turned on for your Gmail accounts No need to worry about settings e Most ISP Email Providers allow free access POP IMAP access by default but there are some exceptions If access to your mailbox does not work please contact your Email Provider to verify if your email account can be accessed via POP or IMAP Question 3 Is Vodafone Email Plus easy to use e Vodafone Email Plus is designed to offer maximum convenience and provide information at your fingertips Your mobile phone will receive updates as soon as these are available from your email account e Vodafone Email Plus updates your mobile phone automatically in the background and makes information instantly available the next time you look at your mobile phone e You can turn off the mobile phone knowing that the Vodafone Email Plus will resume automatically when your mobile phone is turned on again Question 4 How do know if Vodafone Email Plus is working properly e Vodafone Email Plus offers a simple user experience even under difficult conditions e g during low or intermittent connectivity e When using Vodafone Email Plus you will be able to view the reason for any service interruptions at the top of your inbox For examp
27. d changes to your Contacts and Calendar entries will be immediately synchronized with your online account This provides you some key benefits e You or somebody for you can manage your phones contacts and calendar conveniently from any PC with a web browser e You always have a backup If you change or lose your phone then you can easily re install Vodafone Email Plus on your new phone and your Contacts and Calendar entries will be automatically restored To verify that your personal web account has been set up correctly just go to https emailplus vodafone ie When prompted enter your mobile number and Vodafone Email Plus password We have set this password to be the For additional information same as the password you gave us for name amp domain com on the Vodafone Email Plus service please go to Please be aware that you will also need this password to KEE setup new or additional phones in the future so make sure that you save it in a secure place Here you will find detailed guides covering topics to help you to set up additional mailboxes and adjust your settings Figure 23 Welcome Email 19 VODAFONE EMAIL PLUS USER GUIDE 4 Using Vodafone Email Plus 4 1 Statusscreen Once you have created your first mailbox your mobile phone will display the Vodafone Email Plus Status screen This screen shows the connection status of your email service with the date and time of the most recent network
28. d on your old phone e Assoonas all the passwords are confirmed your new mobile phone will synchronise to receive and update your email contacts calendar and task information 50 VODAFONE EMAIL PLUS USER GUIDE Question 14 What is the impact of Vodafone Email Plus on my mobile phone s battery life e Vodafone Email Plus has been specifically optimized to send receive as little data as possible and this minimizes your mobile phone s battery consumption Therefore you should not need to recharge your phone more than once a day under normal conditions Question 15 Can continue to use Vodafone Email Plus when roaming e You decide if and when you want to use Vodafone Email Plus if you are roaming However you risk incurring additional data roaming charges according to the operator you use when roaming If you should wish to switch off Vodafone Email Plus to limit usage when roaming then you can manually disconnect the application for as long as you want but please note that you will not receive any updates when the application is disconnected 51 VODAFONE EMAIL PLUS USER GUIDE 11 Index Add Contacts 24 Add Mailbox 20 Calendar 20 Connect 45 Connection Schedule 46 Delete Mailbox 45 Disconnect 45 Edit Mailbox 20 21 45 Email 22 23 Attachment 27 Delete 24 Download Messagel 23 Forward 24 HTML 24 New Email 27 Reply 25 Save Address 24 Sending Attachments 28 Smart Forward 25 Smart Reply 25 Sorting
29. e Vodafone Group Other product and company names mentioned herein may be the trade marks of their respective owners Privacy policy Visto com Figure 43 Welcome Screen The Welcome screen displays the navigation links to access your contacts and calendar You can also access your Vodafone Email Plus account settings 36 VODAFON E EMAIL PLUS USER GUIDE 6 1 MyContacts Use Vodafone Email Plus Online to easily manage your contacts A gt Welcome Account 3538888886 you are logged in Contacts Calendar Settings Sign Out vodafone Bi Aids 4 BO DE You have 2 contact s ial Name Email Phone Chris DiCado cdicarlo visto com M 415 412 7861 Visto Corporation W 650 486 6109 m Chris DiCardo cdicarlo visto com M 415 412 7861 W 650 486 6109 Visto Corporation CONTACT S SUMMARY Name Chris DiCarlo Home Address Birthday Home Website Organization Visto Corporation Work Website 101 Redwood Shores Paan Work Ste 400 Website Redwood Shores CA 94065 Telephone M 415 412 7861 Email edicarlo visto com Notes VODAFONE and the Vodafone logos are trade marks of the Vodafone Group Other product and company names mentioned herein may be the trade marks of their respective owners Privacy policy Visto com Figure 44 Contacts Screen 6 1 1 Managing contacts You can add contacts from a selected email account Your mobile phone synchronises with Vodafone Em
30. e message that contains the attachment 16 20 From Jorn are Subject i RE Symbian v6 1 for Vodafone My comments are attached Jorn Eliasen Good Technology Figure 33 Attachments Link Click View Attachments at the top of the email The Attachments screen appears Select Options gt Retrieve to download the attachment Ared arrow appears on the attachment icon When the red arrow disappears the file is downloaded to the mobile phone and appears as the file type 5 Select the attachment name again to view the contents 4 3 6 Sendingan email with an attachment 1 Open the email and reply or open a new email 2 Select Options gt Attachments The Attachments screen appears SE Attachments no di Sound clip Video clip Note Add Any File Figure 34 Insert Attachment 28 VODAFONE EMAIL PLUS USER GUIDE 3 Select Options gt Insert You can insert a picture sound video note or file 4 A list of files available on the mobile phone appears Scroll through the list and select the file you want to attach The Adding attachment progress bar displays 5 The attachment appears in the Attachment screen You can add more attachments using the above procedure 6 Click Back Compose the email and click Send 4 3 7 Adding an email signature You can create an email signature to add to the end of the email you send To add a signature 1 From the Status screen highlight the mailbox
31. feature sets not yet available It is stressed that this information is non binding and Visto creates no contractual obligation to deliver the features and functionality described herein and expressly disclaims all theories of contract detrimental reliance and or promissory estoppel or similar theories Patents Legal Information amp Trademarks Copyright 2009 Visto Corporation Visto the Visto logo Constant Sync and worklife freedom are either trademarks or registered trademarks of Visto Corporation All third party trademarks trade names or service marks are the property of their respective owners and are used only to refer to the goods or services identified by those third party marks Visto s technology is protected by U S Patents 6 085 192 5 968 131 6 023 708 5 961 590 6 131 116 6 151 606 6 233 541 6 131 096 6 708 221 and 6 766 454 and the following NTP US Patents 5 436 960 5 438 611 5 479 472 5 625 670 5 631 946 5 819 172 6 067 451 6 517 592 and various other foreign patents Other patents pending Third Party Marks All third party trademarks trade names or service marks used herein are the property of their respective owners and are used only to refer to the goods or services identified by those third party marks Visto Corporation www visto com by 101 Redwood Shores Pkwy Suite 400 tel 1 650 486 6000 B Redwood City CA 94065 USA fax 1 650 622 9590 53
32. gt Connection Schedule to activate the function 2 Select Schedule to change the status to Enabled 3 Set the start and end times for when you want Vodafone Email Plus to operate You have the option to set Vodafone Email Plus to run Monday through Friday everyday or on a custom set of days 4 Once you have set your preferred schedule click Back to activate the Connection Schedule 7 4 2 Message Limit In order to preserve memory you can set the limit for the number of emails in each of your mailboxes This limit applies to all of your mailboxes When the limit is reached the oldest messages will drop off as new messages come in The maximum number of Inbox messages you can have in each mailbox is 200 To change your message limit 1 Goto the Status screen and select Options gt Settings 2 Select Message Limit 3 Select Msgs per mailbox 4 Enter the numerical value between 10 and 200 5 Click Done 6 Click Back and Back to return to the Status screen 45 VODAFONE EMAIL PLUS USER GUIDE 8 TipsforUsing Vodafone Email Plus The following are a few tips to help you get the best experience out of Vodafone Email Plus on your mobile phone You can opt to receive alerts when new emails arrive or when a task list is due or when a meeting occurs To select how you want to be notified when a new email message arrives create a customised profile from the Profiles application You can have a ring tone play or set your mobile
33. hat mailbox and associated PIM data NOTE You can switch back and forth between two phones e g one business phone during the week and one personal phone during the weekend A Setting up your email accounts Once Vodafone Email Plus is connected you are prompted to set up mailboxes for your email accounts You must have at least one account set up in order to be able to use Vodafone Email Plus Using Vodafone Email Plus you can activate up to 5 separate mailboxes at the same time Vodafone Email Plus will continuously update these mailboxes If you have PIM data associated with a Microsoft Exchange account your PIM data also continuously updates PIM data from email service providers is not included Choose your first mailbox from the selection offered The selection includes the most popular Internet Email services in your country along with a Corporate Email option for access to Microsoft Exchange accounts If you do not see your Internet email provider listed select Internet Email and complete the fields with the reguired information When you set up your mailboxes your address book calendar and task list are backed up in Vodafone Email Plus Online For more information about using Vodafone Email Plus Online see Section 6 Vodafone Email Plus Online on page 35 For information on how to set up your Microsoft Exchange account see Section 3 1 Microsoft Exchange account on page 12 For information on how to set up an Email Service P
34. ick Yes to synchronize your PIM data to your mobile phone VODAFONE EMAIL PLUS USER GUIDE Fr Email Plus status 2 05 New PIM Data To begin synchronizing PIM data with good com you need to decide what to do with the data that s already on your phone You can combine it with the data from good com recommended or you can delete it and replace it with data from good com Figure 19 PIM Data Preparation 3 To proceed you need to decide what to do with existing PIM data Click Combine to confirm combining PIM data recommended Note If you decide to combine your Exchange PIM data with PIM data on your mobile phone you may see duplicate entries in your contacts calendar and task lists This occurs if you have the same contacts in both your Exchange account and on your mobile phone Alternatively click Menu gt Replace if you want delete all contact calendar and task information present on your mobile phone and replace with contacts calendar and tasks from your Exchange account 4 Click Continue to confirm PIM data 5 Microsoft Exchange synchronises contacts calendar and task entries to your mobile phone You can view and update your calendar task list and contacts See Section 5 Working with Exchange and PIM data on page 30 for more information Note You can manage duplicate PIM information using Microsoft Exchange on your PC Any edits in your Microsoft Exchange account are sent over the air to your mobile
35. ion that may appear A progress bar displays the Login Set up and email retrieval progress Sr Gmail Aa i A Jen Bekman s Disqus lt notification c lt rosemphsa A Tiny show Jen Bekman s 209 Tuesday Double Edi A SEI Tassajara Ze New reservation co 03 A Cere Fingerhut lt cer Re Pick a date Din Blip fmm lt noreply b Welcome to Blip fm 03 02 Figure 22 Email Inbox If your attempt to login is successful the inbox appears on the screen The first fifty email messages synchronise to your Vodafone Email Plus account after you set up your mailbox for the first time For more information about using your email see Section 4 3 Working with emails on page 23 VODAFONE EMAIL PLUS USER GUIDE AA Welcome email When you have activated your first mailbox using Vodafone Email Plus you will receive a welcome email in your email account This welcome email introduces the Vodafone Email Plus service and explains how to find and login on the Vodafone Email Plus Online website For more information see Section 6 Vodafone Email Plus Online on page 35 ee OFT KV y N E vodafone F Ai Welcome to Vodafone Email Plus f Welcome to Vodafone Email Plus In addition to using Email on your phone your phones Contacts and Calendar entries are now automatically being stored in your Vodafone Email Plus Online account which we have set up for you While the service is connecte
36. k x visto com Options Figure 28 HTML Email with Image Security 1 Open the email message in your inbox The email appears as a truncated plain text email 24 VODAFONE EMAIL PLUS USER GUIDE Get external content Reply Forward Delete Call sender Message details Figure 29 Get External Content 2 Select Options gt Get External Content 3 The Privacy Risk message appears Click Continue If you do not want to see the privacy risk warning in the future click No If you want to see the warning message click Yes visto com 1 50 Subject Photojojo 5 Things to M Chur of Film Canisters Message details Don t miss any Photojojo add click photojojo com to your addressbook Figure 30 HTML Email 4 Thefullmessage downloads and displays as HTML Use your navigation keys to scroll left and right Note If HTML is not available the body text is displayed in plain text format Note Hotmail accounts do not currently support this feature 4 3 3 Replying to forwarding an email When you reply to or forward an email from your mobile phone Vodafone Email Plus offers the convenience of a smart reply smart forward This means that text you enter on your mobile phone is added to a full copy of the email from your mailbox before the reply forward is sent to the recipients If you are viewing a truncated message you do not need to download the full message to your phone and
37. le if you drop out of connectivity for a while Vodafone Email Plus is going to display a status message with the text Disconnected in your inbox This message will go away automatically when the problem is corrected Question 5 Can trust that my user credentials email address and password are securely stored and shared in Vodafone Email Plus e Your user credentials are stored in encrypted format on your mobile phone To login and access your email account the user credentials are shared with your Email Provider over a secure connection if your Email Provider supports secure connections If in doubt please check with your Email Provider Question 6 If change my email password can still receive email via Vodafone Email Plus e If you change your email password your Vodafone Email Plus inbox is going to display an authentication error the next time you try to connect If you select and click on this authentication error you will be prompted to enter your new email password for this account before reconnecting to receive email again 49 VODAFONE EMAIL PLUS USER GUIDE Question 7 If my corporate network password changes can still access my Microsoft Exchange account via Vodafone Email Plus e You will continue to receive updates to your Microsoft Exchange account via Vodafone Email Plus except if login to your Microsoft Exchange account is authenticated via the password to your Windows Domain In this is the
38. ly stuck in the Outbox Check if your email message is stuck in the Outbox folder on the handset If you can see the message in the Outbox you may want to Disconnect and Connect again This will force the device to try sending the email message again e Your Email Provider may have temporarily blocked your account Check if you can still login to your email account via Webmail Certain Email Providers may from time to time issue challenges that could affect outbound email delivery In this case you will need to accept solve the challenge in your webmail account before retrying to send email from your mobile handset have sent a message but it is not received e Check that the message is not stuck in your local Outbox folder on the mobile phone If this is the case you may want to disconnect from Vodafone Email Plus and connect again This should submit your message from the Outbox e The message may have been caught in the spam folder of your recipient s email account Ask the person you sent the email to check the spam folder For more information on how this situation can be avoided please see Question 8 in the FAQ section have requested an attachment but it does not download e This may occur if your mobile phone is low on memory Free up some memory by decreasing your inbox message limit refer to Section 7 4 2 Message Limit on page 45 or by deleting files on your mobile phone and try to download the at
39. mail using the service e The application may have lost connectivity Verify the status of the Vodafone Email Plus application Ensure that the Vodafone Email Plus application is connected by opening the Status Screen and then select the menu option Connect Please ensure that you have mobile network coverage and allow a few minutes to connect again e You may need to enable POP IMAP access for your email account Verify if your mailbox is enabled for POP IMAP access by logging in to your email account via Webmail e You may need to wait up to 15 minutes for new email to arrive Your email delivery may be delayed if there is a need to poll your email account Please wait 15 minutes and check if the email arrives e You do not receive any Hotmail email if you are marked as Online in the PC version of MSN Messenger Reconfigure your 47 VODAFONE EMAIL PLUS USER GUIDE Problem Solutions Messenger status to be different than Online and send yourself an email to trigger delivery of new messages cannot send email using the service e The application may have lost connectivity Verify the status of the Vodafone Email Plus application Ensure that the Vodafone Email Plus application is connected by opening the Status Screen and then select the menu option Connect Please ensure that you have mobile network coverage and allow a few minutes to connect again e Your email message may be temporari
40. matically notified of any new software upgrades so this function is rarely used Edit Mailbox allows you to change the password for a selected email account Use this option if you have recently changed the password to your email account Delete Mailbox allows you to delete the selected mailbox About provides the version number and specific information about the Vodafone Email Plus service 4 2 Accessing your email accounts This section describes how to access your email account and use the features For information about features available only for a Microsoft Exchange Account see Section 5 Working with Exchange and PIM data on page 30 You can use your mobile phone s settings function to set an alert for when you receive a new email message See the user manual for your mobile phone for more information about setting alerts for your mobile phone Select your email account from the Status screen If you have unread messages the inbox will open to the first unread messages If there is no new email your inbox will appear 21 VODAFONE EMAIL PLUS USER GUIDE 4 2 1 Inbox Incoming messages are displayed in the Inbox By default messages are sorted by date with the most recent message listed first Select Options gt Create Message gt E mail to compose a new email message See Section 4 3 4 Composing new emails on page 27 To sort your inbox select Options gt Sort by You can select to sort your emails by Date Sender or
41. mation Toforward the email select Options gt Forward If you want to add the email address to your contact list select the email address in the header Click Options gt Add to Contacts If the body of the text contains an email address or phone number you can select it to add to your contacts You can either create a new contact or update an existing contact e Whenyoucreateanewcontact the email field is populated with the email address Enter contact details such as name and phone number and click Done e To update an existing contact select the contact from the list The email field is populated with the email address Click Done To return to the email inbox click Back To return to the Status screen select Options gt Exit An email message can contain hotlinks such as a phone number an email address or a web address You can click on the hotlink provided in an email message Clicking on the phone number calls the number Clicking on an email address creates a new email with the email address Clicking on a web address opens the mobile phone browser to the web address 4 3 2 Viewing an HTML email Vodafone Email Plus now supports display of HTML email with fonts colours rich formatting and embedded or external images HTML email is more visual than basic text and offers a richer email viewing experience To read an HTML email Message details Don t miss any Photojojo add click photojojo com to your addressboo
42. me to view a contact s name phone number and email address Note that the address books of your other email accounts also appear in the Contact Lookup list Only the Global Address List accesses the company contact list in your Microsoft Exchange account Before you can access the GAL you need to activate a Microsoft Exchange mailbox and enable PIM data synchronisation between Microsoft Exchange and your mobile phone For information about adding Microsoft Exchange PIM data to your mobile phone see Section 3 1 2 How to add PIM Data on page 15 1 Select Lookup from the status screen 2 Ensure that the Global Address List box contains a tick mark FY ontact Lookup Search for 4 In address books X Global Address List DI Gmail Se Figure 36 Contact Lookup 3 Enter the contact information in the Search for field and select Search A list of contacts with matching names appears 30 VODAFONE EMAIL PLUS USER GUIDE S ontact Lookup d Results 3 matchles for Joe Gx Joe Visto o Joe Wang Figure 37 Contact Lookup in Global Address List 4 Highlight the desired contact and select Open to view more information about the contact This usually 5 includes email and phone number Joe Visto s Details 2 3 Global address List No Phones Figure 38 Contact Details in Global Address List You can opt to use the contact s information email address add the contact to your contact
43. n Vodafone Email Plus e Click Contacts to view your contact list e Click Calendar to view your appointments For more information about your calendar see Section 5 2 Calendar on page 32 e Click Tasks to view your task list For more information about your task list see Section 5 3 Task list on page 33 20 VODAFONE EMAIL PLUS USER GUIDE 4 1 1 Statusmenu The Status menu provides you with various options for your mailboxes Sr Email Plus status Zens Status Connected Sinre 10 44 10 PM navnsina Status Info Settings Add Mailbox Upgrade E E s Figure 25 Status Screen Menu Disconnect or Connect allows you to disconnect from or connect to the Vodafone Email Plus service Status Info allows you to see if you are connected or disconnected from the Vodafone Email Plus service Open allows you to view the inbox of the selected mailbox Settings allows you to set a connection schedule and message limit The connection schedule provides an option to manage the day time when Vodafone Email Plus should connect to receive email and PIM updates while the message limit can be used to configure the number of messages to store in your mailbox on the mobile phone See Section 7 4 Settings on page 44 for more information Add Mailbox allows you to select and add a new email account Upgrade allows you to manually check if there is an upgrade to the Vodafone Email Plus software for your mobile phone However you are auto
44. nge your calendar view You can use the settings feature of your mobile phone to set a tone alert to notify you when a meeting is about to take place Click an appointment in the calendar to view more details 5 2 2 Accepting a meeting request 1 Open the meeting request email in your Exchange Account email account The meeting icon Looks like a small calendar 2 Inthe meeting invite select Options gt Meeting gt Accept Alternatively you can select Tentative or Decline 3 When you accept a meeting you can choose to send a response edit a response or not send a response 4 The meeting appears in your calendar 32 VODAFONE EMAIL PLUS USER GUIDE e Thursday i 03 05 2009 4 00PM Meeting Boardroom 4 30PM Figure 40 Meeting 5 23 Adding an appointment to your calendar To add a new appointment to your calendar 1 Select Calendar from the Status screen 2 Inthe Calendar select Options gt New Entry gt Meeting 3 Enter the subject time date and location into the appropriate fields You can also select to set a timer alert for the appointment 4 Click Done when complete The new appointment appears in your calendar 5 3 Task list You can use Vodafone Email Plus to access your Exchange task list To work with your tasks select Tasks from the Status screen All to dos CH 12 30 Presentation M 12 30 Research meeting Figure 41 Task List 33 VODAFONE EMAIL PLUS USER GUIDE If
45. phone If you have many entries in your Exchange contact list calendar and task list PIM data synchronisation may take several minutes and up to several hours If the synchronisation process is slow disconnecting from and reconnecting to the Vodafone Email Plus service may help Please allow a few minutes to several hours for your PIM data to reach your mobile phone when activating your account 3 2 Other accounts Email Service Provider accounts are connections to the large email service providers such as Gmail and Hotmail When using Vodafone Email Plus in conjunction with an account on any of these email domains you get two primary benefits beyond the standard capabilities of Internet Email accounts e Ability to get near instant delivery of new email to your mobile phone e Ability to search for or lookup contacts in the email address book directly from your mobile phone VODAFONE EMAIL PLUS USER GUIDE Internet Email accounts are connections to regular POP or IMAP enabled ISP mailboxes When using Vodafone Email Plus in conjunction with any of these standard accounts you will receive new email on average every 15 minutes NOTE Before adding your Internet Email account please make sure you have POP enabled in your account If you do not know how to enable POP contact your ISP provider for more information If POP is not enabled you will not be able to login and retrieve email using Vodafone Email Plus NOTE If you want to add a Y
46. phone to vibrate when a new email arrives If you switch to a new mobile phone or lose your mobile phone use Vodafone Email Plus Online to transfer your information to your new mobile phone Important Your monthly fee for the Vodafone Email Plus service does not include roaming If you do not wish to be charged for your email whilst roaming you can turn off the service Open Vodafone Email Plus by clicking the icon Select Options or Tools gt Disconnect Remember to reconnect the service when you return home Use Vodafone Email Plus to view create and send email Your mobile phone may have a separate email application that may not use the features described in this user guide To uninstall the Vodafone Email Plus application from your mobile close the application and select the Email Plus icon from where you ve installed it click Options gt Remove Confirm that you want to remove Vodafone Email Plus by clicking Yes Note You may still be charged for the service To cancel the subscription contact Vodafone Customer Service 46 VODAFONE EMAIL PLUS USER GUIDE 9 Troubleshooting There are times when you may need some more help to understand temporary failures Please keep in mind that many problems can be resolved by soft resetting your mobile phone To reset your mobile phone turn it off remove and reinsert the battery and turn the mobile phone back on If this does not resolve your problem please use the following table
47. re e Web browser If you do not have the preinstalled software use the mobile web browser to download the correct software See Section 2 2 Setup by downloading the Vodafone email plus software from the web on page 8 for more information e Upgrading If you are Upgrading from Vodafone Business Email to Vodafone Email Plus see Section 2 3 Upgrading from Vodafone Business Email to Vodafone Email Plus on page 11 VODAFONE EMAIL PLUS USER GUIDE 2 1 Setupbyusing Vodafone Email Plus icon Follow the procedure below if the Vodafone Email Plus icon is on your mobile phone 1 Fromthemain menu on your mobile phone click the Vodafone Email Plus icon ST Email Plus Status Zen welcome to Yodafone Email Plus afone Email Plus enable and use n up to 5 different email accounts orts Gmail MSN Hotmailand many more es Enables 0 do oad view edit and forward Figure 2 Welcome to Vodafone Email Plus 2 Click Setup now to begin installation T A wirelessInbox Constant Sync e mail client Vodafone Email Plus DOWN ial SET Size 1 03 MB Open with Installer Figure 3 Download Vodafone Software 3 Click OK to download the software Download details displays the progress of the software download VODAFONE EMAIL PLUS USER GUIDE Installer Vodafone Email Plus Download and Install Download and install the Vodafone Install Vodafone Business Email Figure 4 Install Vodafone Em
48. rent email accounts Enables U to download view edit and forward attachments Figure 11 Welcome to Vodafone Email Plus 8 Click Setup Now or click Learn More for more details about Vodafone Email Plus St Email Plus Status 95 Terms and onditions Terms of Use Customer Note License Agreement Figure 12 Terms and Conditions 9 Read the End User License Agreement Terms of Use Vodafone Customer Note and License Agreement When you have finished reading all of the Terms and Conditions click Accept to continue You are connected to the service VODAFONE EMAIL PLUS USER GUIDE EA Email Plus Choose Email Type e A Vodafone amp Hotmail M Gmail M Yahoo M Eircom x Corporate Email Figure 13 Select Email Account 10 Select the email account s to set up For more information about setting up your email see Section 3 Setting up your email accounts on page 12 NOTE If you have any problems with the installation process text Vodafone Customer Service at 1907 Vodafone Email Plus is installed to your Installations folder by default 2 3 Upgrading from Vodafone Business Email to Vodafone Email Plus Before attempting to upgrade you must verify that your Vodafone Business Email account is still active and you must be using a mobile phone supported by Vodafone Email Plus 2 3 1 Upgrade procedure for enterprise customers If you are an enterprise customer and want to upgrade from Vodafone
49. rent timezone you are travelling in For example if you are travelling abroad to a different time zone this will allow you to adapt the calendar view on Vodafone Email Plus Online to your current time NOTE Any calendar information viewed on your mobile phone will always be adapted to the time settings on your phone 6 3 2 Password To change your Vodafone Email Plus Online password type your current password and the new password in the appropriate fields Click Save VODAFONE EMAIL PLUS USER GUIDE 7 Special Settings The Vodafone Email Plus Options found on the Status screen enables you to connect and disconnect the Vodafone Email Plus application as well as configure various settings and mailboxes in Vodafone Email Plus 7 1 Upgrade Periodically new version of the Vodafone Email Plus application for your mobile phone is released When this occurs upgrading is easy As soon as a new software upgrade is available for your phone Vodafone Email Plus presents a service message at the top of your Inbox or Status Screen called Upgrade Available or Upgrade Required You can decide to accept or delay the upgrade until later NOTE If you delay the upgrade more than 3 times the Service Message may disappear and you may have to manually reguest the upgrade by selecting Options gt Upgrade from the Status screen You do not need to backup your email or PIM data before upgrading Just follow the upgrade instructions to install the latest
50. ronise to your Vodafone Email Plus account after you set up your mailbox for the first time For information on how to use Microsoft Exchange data see Section 5 Working with Exchange and PIM data VODAFONE EMAIL PLUS USER GUIDE on page 30 For information on how to use your inbox see Section 4 Using Vodafone Email Plus on page 20 3 1 2 Howto add PIM Data If new appointments task lists and contacts are available in your Microsoft Exchange account a message at the top of your Exchange mailbox indicates that Personal Information Management PIM data is available for synchronising to your mobile phone This allows you to synchronise your Contacts Calendar and Task data from your Exchange account to your mobile phone The PIM Data prompt appears if PIM data is present in your Microsoft Exchange account and on your mobile phone If your mobile phone has no contacts appointments or tasks you are not prompted to synchronise your PIM data NOTE You can always add PIM later by selecting PIM Available from the Status screen For more information about the Status Screen see Section 4 1 Status screen on page 20 1 Select PIM Available from the Status screen or from in your Exchange inbox Fr Email Plus status 205 PIM Available Data for the following PIM Personal Information Management is available from good com i Contacts Calendar amp Tasks This means you can synchronize these between Figure 18 PIM Available 2 Cl
51. rovider account Hotmail or Gmail or an Internet email account see Section 3 2 Other accounts on page 16 3 1 Microsoft Exchange account By using Vodafone Email Plus to access Microsoft Exchange you can synchronise email contacts calendar entries and task list with your mobile phone You can receive your Microsoft Exchange information on your mobile phone without worrying about servers or synchronising with your PC VODAFONE EMAIL PLUS USER GUIDE 3 1 1 Howto set up a mailbox 1 When you first install Vodafone Email Plus a prompt appears asking if you want to set up a mailbox Select Yes to set up a mailbox sx Email Plus Choose Email Type 5 Hotmail VEEL M Yahoo M Fircom x Corporate Email Figure 14 Select Corporate Email 2 Select Corporate Email Note This option is only applicable if your company or hosting provider has given you a Microsoft Exchange account Se Email Plus Figure 15 Enter Login Information 3 Enter your Microsoft Exchange email address and password Select Options gt Login to login Vodafone Email Plus will attempt to discover your domain information and log in to your exchange account If Vodafone Email Plus is unable to find your server you are prompted to enter technical settings as indicated below VODAFONE EMAIL PLUS USER GUIDE Se Email Plus Email website https Only connect if secure SSL Yes Figure 16 Server Address a If Vodafone
52. rs may impose restrictions that do not allow 3 party access to the SMTP server and this may block Vodafone Email Plus from sending your messages via your home domain In this case your messages will be sent from Vodafone Email Plus and there is a risk they may be marked as spam by the recipient s Email Provider Please contact your Email Provider to confirm if 3 party access to the SMTP server is allowed and reconfirm the exact settings then contact Vodafone to have these settings automatically configured in Vodafone Email Plus for your email domain Question 12 What should do if my mobile phone with Vodafone Email Plus is lost or stolen e Contact Vodafone immediately to bar your SIM card which will prevent further use of your mobile phone e On your request Vodafone can also remove all user data from Vodafone Email Plus including email contacts calendar and tasks stored on the mobile phone e Please note Vodafone Email Plus has made a backup of your email contacts calendar and tasks This will enable you to restore your service quickly and easily onto a new mobile phone as long as it is supported by Vodafone Email Plus Question 13 How do restore Vodafone Email Plus onto anew mobile phone e Ensure that your new mobile phone is supported by Vodafone Email Plus e When you activate the Vodafone Email Plus service on your new phone you will be prompted to confirm the passwords of any email accounts you had activate
53. tachment again can t synchronise updates to my contacts or calendar e The application may have lost connectivity Verify the status of the Vodafone Email Plus application Ensure that the Vodafone Email Plus application is connected by opening the Status Screen and then select the menu option Connect Please ensure that you have mobile network coverage and allow a few minutes to connect again e You may need to wait up to 30 minutes for new PIM items to arrive Your PIM updates may be delayed if there are many new items to synchronize Please wait 30 minutes and check if the PIM data has arrived If you still have a problem you may want to Disconnect and Connect again since this will force another attempt to synchronize your PIM data Table 2 Troubleshooting 48 VODAFONE EMAIL PLUS USER GUIDE 10 Freguently Asked Ouestions This section lists answers to some of the most frequently asked questions Question 1 How many email accounts can activate using Vodafone Email Plus e You can activate and use up to 5 email accounts at the same time Question 2 Do have to configure my ISP mailbox to receive email via Vodafone Email Plus e g switch on POP access e Microsoft Exchange Vodafone Email Plus will automatically detect your account using the same settings as you normally enter via Outlook Web Access to access Exchange Check with your Administrator if you have any issues to activate or
54. ther intellectual properties except as expressly provided in written license agreements with Visto Corporation This document is for the use of licensed users only No part of this document may be used sold reproduced stored in a database or retrieval system or transmitted in any form or by any means electronic or physical for any purpose other than the purchaser s authorized use without the express written permission of Visto Corporation Any unauthorized copying distribution or disclosure of information is a violation of copyright laws While every effort has been made to ensure technical accuracy information in this document is subject to change without notice and does not represent a commitment on the part of Visto Corporation The software described in this document is furnished under a license agreement or nondisclosure agreement The software may be used or copied only in accordance with the terms of those agreements fa The documentation provided is subject to change at Visto s sole discretion without notice It is your responsibility to utilize the most current documentation available Visto assumes no duty to update you and therefore Visto recommends that you check frequently for new versions This documentation is provided as is and Visto assumes no liability for the accuracy or completeness of the content The content of this document may contain information regarding Visto s future plans including roadmaps and
55. ve received an SMS with a link you can use to download the Vodafone Email Plus software Please check your SMS Inbox for this message Select the link in the SMS to open the mobile web browser to the download site If you cannot find the message please follow the procedure described below to install Vodafone Email Plus 1 Select the link provided in the SMS If you did not receive an SMS with the link open the mobile web browser Enter the following URL in the browser emailplus vodafone ie ota 2 Click Yes to open the secure connection The Vodafone Email Plus download landing page appears Ti AwirelessInbox Constant Sync e mail client Vodafone Email Plus DOWN al SET Size 1 03 MB Open with Installer Figure 8 Downloading Vodafone Email Plus 3 Click OK to download the selected file Note If the download does not automatically start select the Download Software Link VODAFONE EMAIL PLUS USER GUIDE Fv Installer Vodafone Email Plus Download and Install Download and install the Vodafone Install Vodafone Business Email Figure 9 Install Vodafone Email Plus 4 Click Yes to install Vodafone Email Plus Sr Installer Vodafone Email Plus Figure 10 Continue Installation 5 Click Continue An installation progress bar displays VODAFONE EMAIL PLUS USER GUIDE Email Plus status i ome to Yodafone Email Plus ytoset up and use n map to 5 diffe
56. version of Vodafone Email Plus To perform a manual check if an upgrade is available select Upgrade from the Options menu 7 2 Connect and disconnect The Connect and Disconnect menu options control your connection status This is a toggle switch with the active menu option appearing greyed out To disconnect click Connected at the top of the Status screen Click Disconnect To reconnect to Vodafone Email Plus click Disconnected at the top of the Status screen Click Connect 7 5 Managing mailboxes If you need to change the password for a particular mailbox highlight the mailbox in the Status screen Select Options gt Edit Mailbox Enter the account name optional and the new password in the Password field Click Login when complete If you need to delete a mailbox highlight the mailbox in the Status screen Select Options gt Delete Mailbox Confirm that you want to delete the selected mailbox 7 4 Settings The Settings menu options set your connection schedule and set the message limits for each of your Inboxes 44 VODAFONE EMAIL PLUS USER GUIDE 7 4 1 Connection schedule Email Plus Connection Schedule f EH Disabled EN 6 00 AM Start Time End Time E 8 00 Pn OY Monday Friday Days Figure 50 Connection Schedule When you enable the Connection Schedule you can specify when Vodafone Email Plus is pushing email and PIM data to and from your mobile phone 1 Select Options gt Settings
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