Sysgem SysMan Remote Control User Guide
Contents
1. Default Credentials To set up machine specific credentials select all machines you wish to share the same set of credentials in the Connection Preferences window then use the right mouse menu option Selected gt Credentials Select the Remote Control tab q q e F g z Cut Copy Paste Header Autofit Export Archiving Preview Verbose Help Input L Results Tools and Utilities Remote Control Windows RDP Delete Saved Credentials Machine Specific Settings Number of machines selected 3 Enabled im Connect using The same as for Tools and Utilities x SysMan Server Further Information E TO SEE EXISTING MACHINE SPECIFIC SETTINGS SELECT JUST ONE MACHINE ae aa In both the General Defaults settings and the Selected Nodes settings the following options for credentials may be specified o The same as for Tools and Utilities Use the same credentials as defined on the Tools and Utilities tab o Always prompt for credentials Which forces the Connect To window to always ask for credentials o Specific user Windows credentials Use the credentials of a specified user By default members of the Administrators group on the remote machine are granted access For domain accounts enter the windows username as lt DOMAIN gt lt Account name gt e g SYSGEM Administrator Sysgem SysMan Remote Conirol User Guide Access Credentials e 232. o Local Cursor as Dot Show the local cursor as a dot thereby distinguishing it from the cursor on the remote machine o Remote Cursor Shows or hides the cursor from the remote machine 16 e RC Client User Interface Sysgem SysMan Remote Conirol User Guide Forwarding Hotkeys The Send Menu The SysMan Remote Control client user interface has several predefined hotkeys that can be sent to the target system in a session All of these are available from the Send menu Ctrl Esc Start menu Alt Tab Alt Esc Ctrl Alt Del Security Ctrl Shift Esc Task Manager Capture Hotkeys Pre defined Hotkey Combinations Send Menu o Ctrl Esc Forwards Ctrl Escape primarily to activate the Start menu o Alt Tab Forwards the Alt Tab hotkey to switch between windows on the remote desktop o Alt Esc Forwards Alt Escape to place the active window on the remote desktop behind all others if any o Ctrl Alt Del Opens the security or logon screen o Ctrl Shift Esc Equivalent to pressing Ctrl Shift Escape on the remote machine typically opening the Windows task manager o Capture Hotkeys Currently not available Note the function of these special key combinations may differ from the above when connecting to non Windows systems using SysMan RC s VNC support Sysgem SysMan Remote Conirol User Guide RC Client User Interface e 17 Remote Connection Tools As well controlling the remote desktop SysMan offers the me
3. eretas 43 Multiple Remote Control Sessions from a Single SysMan Client 43 Multiple RC Sessions to a Single Server from Multiple SysMan Clients 45 RC Server User Interface 47 Local Management ineno R ER A TE N Sonae a NE E nego ate amare 47 Notification ICON eeren e E et E EE TUBE ass esa asa 47 RC Server Notification Icon Menu Options 48 Connection Control sss esc hikes es E a R sow rd A E ids remada doadas Weasee ys cee SERTE 49 Accept Reject a SeSsiOnss ss csscsee cisessehessestescbeesecgessbsves stpeasdessbestescdpugsenensesocaeseess 49 Confirmation That a Session has Begun e 50 Terminating Sessions 2 s035042eaviss ve csyes seh Ea E oE Eo ner EEs ETEA Eee E EE EEEN Ess 51 Interaction with the Connected Client s sssesssseessseereerreessrsrrerssterrrsrerrsseresrrsreeresreerssee 52 Chat in Current Sessions sis 2 c0secayesschivsesses copesscosssdanes copas sc EEA Erei E SEE EEE EEES 52 Sysgem SysMan Remote Control User Guide Introduction Purpose of this Guide Sysgem SysMan Utilities helps you as an IT professional to take control of machines in the Windows Domain in a convenient reliable and secure manner Tools are available at your fingertips not only to view a spectrum of system management status attributes but also to remotely connect to systems using SysMan Remote Control This is the guide to using Sysgem s SysMan Remote C
4. o SysMan RC Password Use the SysMan Remote Control Server password When configuring credentials in the Selected Nodes dialog box the specified details will only be used if the Enabled checkbox is set when not enabled the general default credentials will be used instead At any time if the login fails for a remote control session then an Authentication Failed message will be displayed and the Connect To dialog will be opened to allow you to enter credentials manually 24 e Access Credentials Sysgem SysMan Remote Conirol User Guide Managing RC Server Installations and Settings The SysMan Remote Control Service Status Dialog A Central Point for Managing the RC Services All tools related to remote management of the SysMan Remote Control Server service can be accessed from a single starting point the SysMan Remote Control Service Status dialog This dialog can be opened from the Tools menu File View Send Help a Chat with Remote Transfer Files SysMan Remote Control Service Status and Installation Sysgem SysMan Remote Conirol User Guide Managing RC Server Installations and Settings e 25 If a session is active when the SysMan RC Service Status dialog is opened it will default to the current remote server To work with a different computer or if no session is active type the name of the target computer or use the Browse button to find it on the network Computer BSS Ek B
5. o Allow logon with Windows Credentials This allows a SysMan Remote Control user to connect to the target machine using a privileged user s Windows credentials o Configure Allowed Groups Assign connection privileges to Windows groups or specific users By default members of the local Administrators group have been assigned full access A Administrators SYSGEM WS5 Administrators Dwight A Branson dwight sysgem local Permissions for Administrators Leam about access control and permissions ok Cancel Sysgem SysMan Remote Conirol User Guide Managing RC Server Installations and Settings e 39 In order to apply any changes to the server settings the service needs to be restarted When changes have been made SysMan will prompt to restart the service automatically Changes to settings on sysgem wis2 will only be applied after the SysMan Remote Control service is restarted Restart the service now Note any current connections to this target will be terminated when the service is restarted Any affected SysMan RC users will be prompted to re establish the connection 4 The connection to sysgern ws2 was closed unexpectedly Try to reconnect to sysgem ws2 40 e Managing RC Server Installations and Settings Sysgem SysMan Remote Conirol User Guide Manage Local Settings on the RC Server To open the RC Server settings locally right click the RC Server icon in t
6. Show primary monitor by default When a connection fails Offer to check the service status Display preferences o Shrink remote display to fit window This option shrinks the remote display to fit the SysMan Remote Control window It does not alter the remote display s resolution o Resize window to fit display By enabling this option SysMan Remote Control will automatically attempt to adapt its window size to the size of the remote display upon connection Multiple monitors These options control how SysMan displays the remote desktop after connection when the remote machine has more than one monitor in use o Show entire desktop by default This option shows all the remote displays in a single SysMan Remote Control window o Show primary monitor by default Initially show the primary monitor only When a connection fails o Offer to check the service status When this option is enabled failed comnection attempts will be followed by a prompt to open the SysMan RC Service Status dialog in order to check whether the SysMan Remote Control Server service is installed and running on the target machine Exit the application File Menu o Exit Ends the current session if any and closes the RC client user interface 14 e RC Client User Interface Sysgem SysMan Remote Conirol User Guide Managing the User Interface View Options The SysMan Remote Control window View menu holds various commands to alter the current
7. Sysgem SysMan Remote Control User Guide By Sysgem AG SysGEM LP Sysgem is a registered trademark of Sysgem AG Other brands and products are registered trademarks of their respective holders 2012 Sysgem AG Lavaterstrasse 45 CH 8002 Ziirich Switzerland office sysgem com All rights reserved Contents Introduction 1 Purpose of this Guide seess shih ls e we hielo ttvic ie Meer a ate aie aes ee 1 Contact US eeen ieie mernes e laa Bete POLI ete o a ees Acie eae as abet do fraudes 1 Definitions 3 Basic Terminology sc isciss vite ceinotecsiie Gilde meio eit a anita edie aS 3 General scr ur ses cre a solo ser apecsasio Gui E E E SE E NUS ss Pei ahs ahead ents 3 SysMan Utes voici oense Giceicia cele ded de Mu E R sinta sta eE 3 SysMan UT r e a a ear oh titelcia detente Mun aerate NER 3 SysMan RO enra e EE E E E E a aac dent EEEE ER 3 SysMan Remote Control Client eee 3 SysMan Remote Control Server errar 4 SysMan Remote Control Client User Interface o 4 SysMan Remote Control Server service eee 4 Getting Started 5 Start Remote Control kecen Soipassrnbietosecnioa eb AG Sates Ais coed vob AT Baie iin oases 5 Startup ICON Meera eS ee 5 Explore the Networks inris tis Seta vescueek suk cs lisor ces de v eos SE EE ees Ees 5 Connect to a Remote System for the First Time rea 7 Install the Remote Control Server Automaticall
8. Server User Interface Confirmation That a Session has Begun A pop up message appears on the desktop to alert the logged in user that their session is now being observed by SysMan Remote Control Additionally if the Show connection list when active server option has been set the Current Connections window will also appear and show the address es of the connected client s O Remote Connection x A remote user 10 95 1 210 has connected to SysMan Remote Control and is now sharing your desktop 14 02 B 0 Px fe te 1411 2012 o amp p Current Connections wr Disconnect Sysgem SysMan Remote Conirol User Guide Terminating Sessions To terminate a single connection select it in the Current Connections window and press the Disconnect button The selected connection will be ended immediately o Current Connections S 10 95 1 110 10 95 1 210 To terminate all currently established connections invoke the Disconnect All Viewers option from the SysMan Remote Control Server menu iy Close SysMan Remote Control About SysMan Remote Control Sysgem SysMan Remote Control User Guide RC Server User Interface e 51 Interaction with the Connected Client Chat in Current Session To open a chat session with the SysMan user from the local machine select the relevant connection in the Current Connections window and press the Chat button e eu Current Connections wr 10 95 1 110 10
9. Sysgem SysMan Remote Conirol User Guide On the next page set the server options as required Note the settings applied here can be changed after installation o Show connection list when active If this option is set then a window is displayed on the target system indicating that Remote Control session s are active and which IP address es are connected o Allow user to control incoming connections If set a user that is logged on to the remote machine has the option to reject a connection Note if this option is set then by default the server is configured to automatically reject connection requests after a 10 second timeout o Allow user to change Remote Control settings If enabled then the user of the target system can open the server s Options dialog box to change the server configuration Server Options Customise the user s control over the Remote Control server Several options are available to customise the user s control of the Remote Control server V Show connection list when active 4 Require user s permission For connections 4 Allow user to modify Remote Control settings Cancel Sysgem SysMan Remote Conirol User Guide Managing RC Server Installations and Settings e 33 On the final page of the installer click Install to being the installation wait for the Completed the SysMan Remote Control Server Setup Wizard window to confirm successful installation and close the wizard R
10. and copy the SysManRCServer msi package to a more convenient location this could be the local desktop an accessible share or some other shared folder the target server has access to Log on locally on the target server and run SysManRCServer msi which will start the SysMan Remote Control Server Setup Wizard Welcome to the SysMan Remote Control Server Setup Wizard The Setup Wizard will install SysMan Remote Control Server on your computer Click Next to continue or Cancel to exit the Setup Wizard Sysgem SysMan Remote Conirol User Guide Managing RC Server Installations and Settings e 31 Click Next read and accept the license agreement to continue approve or alter the destination folder and set the RC session password if desired End User License Agreement Please read the following license agreement carefully Destination Folder Click Next to install to the default folder or click Change to choose another Es Install SysMan Remote Control Server to C Program Files x86 Sysgem AG SysMan Remote Control Server Change Session Password Provide a password to secure the Remote Control server 4 server password should be provided to prevent unauthorised access to Remote Control Please enter your chosen password below Password eesssss0 Confirm secccece 32 e Managing RC Server Installations and Settings
11. faces upwards See the example below Server in listening mode no connections are active Server active one or more remote clients are connected 2 re ie 4 Settings Disconnect All Viewers Show Current Connections Close SysMan Remote Control About SysMan Remote Control A o Customize 11 32 FN p Bast 14 11 2012 Right click the icon to display a full list of available menu options Note availability and usage can be restricted by the administrator As such options might be grayed out and unavailable All options are discussed on the following pages Sysgem SysMan Remote Control User Guide RC Server User Interface e 47 RC Server Notification Icon Menu Options o Settings Opens the Options window in which various settings can be configured for instance session passwords Windows authentication session confirmation and remote and local privileges Please refer to the Managing SysMan RC Server Service Settings section of this document for a full list and description of these options o Disconnect All Viewers Terminates all active sessions on this node o Show Current Connections If not already displayed this option shows a list of current connections to the local machine This display is discussed in more detail later in this document Current Connections o rd 10 95 1 110 10 95 1 210 o Close SysMan Remote Control Terminates all running sessions if any and clos
12. 95 1 210 Disconnect A chat window such as the example below will appear allowing interaction between the users on each side of the connection lt 10 95 1 110 Hello how can we be of assistence lt SYSGEM WS5 gt Having issues with this printer again could you take a look 52 e RC Server User Interface Sysgem SysMan Remote Control User Guide Sysgem SysMan Remote Conirol User Guide RC Server User Interface e 53
13. Control Service Status dialog as described in the preceding section Ensure the correct computer name and appropriate Windows credentials are selected and click the Status button to continue Computer sysgem ws2 Browse Use current Windows credentials Uninstall Connect Status Started Version Build 259 Settings Sk Restart Close If the RC Server service doesn t appear to be installed SysMan automatically offers to initiate a remote installation of the service right away If the RC Server service is installed and accessible on the target then its status and version will be shown in the appropriate fields in the SysMan RC Server Status dialog From this point the following maintenance actions could be performed o Inspect the remote server settings and if desired make changes by clicking the Settings button o Initiate a remote upgrade or reinstallation click the Install button Note The client will install its embedded version of the RC server o Initiate a remote uninstall of the server service click the Uninstall button o Start a connection to this target by clicking Connect which will open the Connect To dialog box with the server pre selected o Perform service control by starting stopping or restarting the RC server service using the appropriate buttons Managing the RC Server settings and performing remote installations from this window is described in detail in the sections b
14. O Waiting for uninstallation to complete OK Remote Control service uninstalled successfully Sysgem SysMan Remote Conirol User Guide Managing RC Server Installations and Settings e 35 Manual Local Uninstallation The SysMan Remote Control Server service can be removed if necessary from the target machine by using the standard Windows Administrative tools to uninstall a program typically found in the Control Panel In the list of installed programs the SysMan RC Server service will be listed as SysMan Remote Control Server Programs and Features 0 trol Panel ltems Programs and Features v Search Programs and Features Uninstall or change a program To uninstall a program select it from the list and then click Uninstall Change or Repair Organize E SysMan Remote Control Server Sysgem AG Sysgem AG Product version 1 0 1 Size 447 MB 36 e Managing RC Server Installations and Settings Sysgem SysMan Remote Control User Guide Managing SysMan RC Server Service Settings Manage Settings Remotely from the RC Client Verify the existence and version of the RC Server service on the target as described in the Verify RC Server Status section above Next in the SysMan RC Service Status dialog box click Settings to load the remote server settings Computer s sgem ws2 Browse Use current Windows credentials Disconnect Install Uninstall Connect Status Started Version Build 259 Sta
15. Restart Close The server settings on the remote machine are displayed on the next page Sysgem SysMan Remote Control User Guide Managing RC Server Installations and Settings e 37 General Options Connection Control L Confirm incoming connections Lock server settings i Default action Accept __ Allow remote sessions to be closed D Ref iefuse Allow Remote Control to be shut down Show connection list when active Timeout 9 seconds Share only primary monitor Session Passwords Windows Authentication Allow logon with session password v Allow logon with Windows credentials Password esessses View Only Password eecceeeee Configure Allowed Groups Changes to settings will be applied once the service is restarted Cancel General Options o Force view only mode With this option the user of SysMan Remote Control can only observe the desktop of the target machine They will not have the ability to control the keyboard and mouse o Lock server settings The user of the target machine will not be able to change the SysMan Remote Control Server configuration o Allow remote sessions to be closed If checked the user on the target machine will have the ability to disconnect any established sessions o Allow Remote Control to be shut down Permit the Remote Control Server service to be shut down from the desktop of the target machine by the user who is logged on locally on the target machi
16. YSGEM WS3 Remote Desktop SysMan RC Mgmt S an RC a TS Client Sessions E Windows RDP System Remote Command Operating System BIOS Motherboard CPU Memory Devices System Devices System Drivers Network NIC Configuration IPv4 Route Table Ping Contents Local Users LLI Sme Beli eeen Do o Any of the tools selected on this window will start a display by connecting to the selected machines and will display the results in that window In the case of the Remote Control option it will open three separate windows each connected to one of the machines 44 e Multiple Simultaneous Sessions Sysgem SysMan Remote Control User Guide Multiple RC Sessions to a Single Server from Multiple SysMan Clients More than one SysMan client can connect to a single server at the same time The target machine s connection display will then show the IP addresses of multiple SysMan users that are connected Disconnect Sysgem SysMan Remote Conirol User Guide Multiple Simultaneous Sessions e 45 46 e Multiple Simultaneous Sessions Sysgem SysMan Remote Control User Guide RC Server User Interface Local Management Notification Icon If enabled in Windows the SysMan Remote Control service will appear as an icon in the Windows notification area on the target machine When a remote control session is active the icon is green and faces downwards When there is no current Remote Control session the icon is purple and
17. ans to exchange information with the remote node These are accessible through the Tools menu File View Send Help T Chat with Remote Transfer Files SysMan Remote Control Service Status and Installation Starting a Chat Session with the Remote User Tools Menu o Chat with Remote Start a chat session with the user sitting behind the remote desktop Selecting this menu item will open a chat window as the example below shows It allows interaction between the users on each side of the connection lt 10 95 1 110 Hello how can I help you lt SYSGEM WS5 The printer doesnt seem to be functioning 18 e RC Client User Interface Sysgem SysMan Remote Conirol User Guide Transferring Files Between Server and Client Tools Menu o Transfer Files This menu will display a file browser window that permits files to be selected and transferred in either direction C Locall v LOCAL MACHINE C Users administrator Downloads Name Size Modified 1 Folder E desktop ini 282 bytes 11 01 2012 11 21 gt 3 File s Folder s History gt 11 13 12 13 55 19 Connected Progress Connected Send gt gt lt lt Receive lt Delete lt New Folder lt Rename Minimize Close C Locall v REMOTE MACHINE CA Name BI Recycle Bin BI Documents and COI Program Files x SL Program Files tor ProgramD
18. ata Recovery COL system Volume I users OL Windows E pagefile sys Size Modified Folder Folder Folder Folder Folder Folder Folder Folder Folder 1024 00Mb 10 17 2012 09 58 gt 10 File s Folder s To transfer a file or multiple files from the client machine to the target server select the source file and browse for the target location then click the Send gt gt button Likewise to start a transfer from the remote server to the client machine select the file on the server side browse to the required location on the client side and then click the lt lt Receive button Manage Server Installations and Settings Tools Menu o SysMan Remote Control Service Status and Installation Opens the SysMan Remote Control Service Status dialog box allowing remote service installations un installations and reconfiguration For more information on this option please refer to the Managing RC Server Settings and Installations The SysMan Remote Control Service Status dialog section of this document Sysgem SysMan Remote Control User Guide RC Client User Interface e 19 20 e RC Client User Interface Sysgem SysMan Remote Control User Guide Access Credentials Credentials for Logging On to a Target Machine General You need sufficient access credentials in order to gain access to a remote system with SysMan Remote Control The options are 1 Use the user
19. ble click on the SysMan Remote Control option to open a new window and connect to the selected machine Sysgem SysMan Remote Control User Guide Connect to a Remote System for the First Time Install the Remote Control Server Automatically Before SysMan Remote Control can connect to a remote machine the Remote Control service must first be installed on that machine If an attempt is made to connect to a remote machine which does not have the Remote Control Server service installed then SysMan will prompt you to start the service status dialog as shown below Click Yes SysMan Remote Control could not connect to sysgem ws2 The SysMan Remote Control service may not be installed or may not be running Open the service status dialog to check Sysgem SysMan Remote Conirol User Guide Getting Started e 7 The SysMan Remote Control Service Status dialog is started and automatically verifies the RC Server service installation status on the remote machine If the service is not installed SysMan will offer to start the remote installation Again click Yes Note The service installation process needs sufficient privileges on the remote machine for the installation to succeed If your Windows user account is a member of the Administrators group the installation should proceed without the need to provide any further credentials If it does not then cancel the Install it now prompt and provide sufficient credentials firs
20. box will be displayed with the server name already set appropriately If you configured a session password when installing the server enter it in the Password field and click OK to connect If you did not specify a session password you will need to use Windows credentials to authenticate to do this change the Type field to SysMan Remote Control with Windows username and password and then provide a suitable username and password in the appropriate fields Server sysgem ws2 Cancel Type SysMan Remote Control with connection password Username Password e e4 After clicking OK the RC client will attempt to connect to the remote server Upon successful connection the remote display is presented in the Remote Control window File View Send Tools Help esnrHismo omAa e S Current Connections Disconnect Press CTRL ALT DELETE to log on 1 Windows 7 Professional Connected to sysgem ws2 Sysgem SysMan Remote Conirol User Guide Getting Started e 11 Ending a Session Disconnect from the Remote Server From the SysMan client a session can be ended by o selecting the File gt Disconnect menu option or o clicking the Disconnect icon on the main toolbar mm or o closing the SysMan Remote Control Window Note The logged in user on the target machine can also be granted the privilege to disconnect Remote Control sessions
21. display mode and settings Send Tools Help Toolbar Status Bar Monitors gt 7 Entire Desktop Full Screen Monitor 1 1024x768 Shrink to Fit Window Monitor 2 1280x1024 Resize Window to Fit View Only Lock Remote Keyboard and Mouse Remote Cursor Local Cursor as Dot x Show Hide Toolbar and Status Bar View Menu o Toolbar Shows or hides the toolbar o Status bar Shows or hides the status bar Multiple Monitors View Menu o Monitors gt Entire Desktop Show all of the remote displays in a single SysMan Remote Control window o Monitors gt Monitor selection Only show the selected monitor Screen Scaling Options View Menu o Full Screen Currently not available o Shrink to Fit Window Shrink the remote display to fit the SysMan Remote Control window The resolution setting on the target machine will not be affected o Resize Window to Fit Attempt to adapt the size of the SysMan Remote Control user interface window to the size of the remote display Sysgem SysMan Remote Control User Guide RC Client User Interface e 15 Desktop Control View Menu o View Only Don t allow control of the remote machine from the SysMan Remote Control user interface o Lock Remote Keyboard and Mouse Prohibits desktop control on the server side That is temporary prevents the user sitting behind the remote screen from controlling the keyboard and mouse Remote and Local Cursor Options View Menu
22. eady to install SysMan Remote Control Server Click Install to begin the installation Click Back to review or change any of your installation settings Click Cancel to exit the wizard Completed the SysMan Remote Control Server Setup Wizard Click the Finish button to exit the Setup Wizard Cancel 34 e Managing RC Server Installations and Settings Sysgem SysMan Remote Conirol User Guide RC Server Service Un installation Remote Uninstall from the SysMan RC Window To manually start a remote uninstallation of the RC Server from the RC client window open the SysMan Remote Control Service Status dialog and select the correct computer and Windows credentials as described in the section above Then click the Uninstall button to continue Computer sysgem ws2 C Use current Windows credentials Username sysgemtadministrator Password eeee Status Install Uninstall Status Not connected to a computer Version Settings The uninstallation progress is displayed in the form below Wait for the uninstallation to finish and click Close to close the Uninstallation Progress window Uninstallation complete review output below and click Close sysgem Remote Services Installer v1 0 Copyright Cc 2012 by Sysgem AG Uninstalling Remote Control server on sysgem ws2 INFO Uninstalling Sysgem SysMan Remote Control service INF
23. elow Sysgem SysMan Remote Conirol User Guide Managing RC Server Installations and Settings e 27 RC Server Service Installation Automatic Remote Installation upon Connection If upon a connection attempt the RC service does not appear to be installed on the target server SysMan RC can initiate an automatic installation This feature is described in more details in the Getting Started Connect to a Remote System for the First Time section earlier in this guide Remote Installation from the SysMan RC Window To manually start a remote installation of the RC Server from the RC client window open the SysMan Remote Control Service Status dialog and select the correct computer and Windows credentials as described in the section above Then click the Install button to continue Computer s sgem ws2 C Use current Windows credentials Username s sgem administrator Password eeeeee Status Browse Uninstall Connect Status Not connected to a computer Version Settings 28 e Managing RC Server Installations and Settings Restart Close Sysgem SysMan Remote Control User Guide Pressing the Install button in the SysMan RC Service Status dialog will open the Installation Options dialog box Session password An optional session password can be specified below This password can be used in place of Windows authentication when connecting Password eeeeeeee Confirm Seeeeeee S
24. erver options Show connection list when active Allow user to control incoming connections Allow user to change Remote Control settings Specify the required installation options and press Install to start remote installation of the service Note The settings specified here can be changed after installation as shown later in this guide Session password o Password The optional session password entered in this field permits a connection to the remote machine to be made without using Windows credentials o Confirm Re type the chosen session password here for confirmation Server options o Show connection list when active If this option is set a window will be displayed on the target system indicating that Remote Control session s are active and which IP address es are connected o Allow user to control incoming connections If set a user that is logged on to the remote machine has the option to reject a connection Note if this option is set then by default the server is configured to automatically reject connection requests after a 10 second timeout o Allow user to change Remote Control settings If enabled then the user of the target system can open the server s Options dialog box to change the server configuration After selecting appropriate installation options above press the Install button to start remote installation Sysgem SysMan Remote Conirol User Guide Managing RC Server Installatio
25. es the SysMan Remote Control Server service o About SysMan Remote Control Shows general information about the installed SysMan RC Server 48 e RC Server User Interface Sysgem SysMan Remote Conirol User Guide Connection Control Accept Reject a Session If the Confirm incoming connections server option is set then a logged in user of the target machine will be prompted with a message to accept or reject a connection request Depending on the default action set for connection requests the Accept Connection window will either Auto Accept or Auto Reject the connection if no answer has been given within the configured time out period SysMan Remote Control has received a request from 10 95 1 110 Do you wish to Accept or Reject the connection The relevant server settings are circled in the dialog below General Options Connection Control Force view only mode Confirm incoming connections C Lock server settings Allow remote sessions to be closed Allow Remote Control to be shut down Show connection list when active Timeout is seconds 0O Share only primary monitor Default action Accept O Refuse Session Passwords Windows Authentication Allow logon with session password Allow logon with Windows credentials Password eeeeeeee View Only Password eseseses Cancel Sysgem SysMan Remote Conirol User Guide RC Server User Interface e 49 50 e RC
26. et a user that is logged on to the remote machine has the option to reject a connection Note if this option is set then by default the server is configured to automatically reject connection requests after a 10 second timeout o Allow user to change Remote Control settings If enabled then the user of the target system can open the server s Options dialog box to change the server configuration After selecting appropriate installation options above press the Install button to start remote installation Sysgem SysMan Remote Conirol User Guide Getting Started e 9 The remote installation progress is displayed as shown below Wait for the installation to complete and click Close to close the Installation Progress window Installation complete review output below and click Close Sysgem Remote Services Installer v1 0 Copyright Cc 2012 by sysgem AG Installing Remote Control server on sysgem ws2 INFO Checking for older versions of Sysgem SysMan Remote Con INFO Installing sysgem SysMan Remote Control service INFO Waiting for installation to complete OK Remote Control service installed successfully After successful installation the SysMan RC client will offer to connect to the newly installed server as shown below 10 o Getting Started Sysgem SysMan Remote Conirol User Guide Initiate connection After accepting the offer to connect to the server in the previous step the Connect To dialog
27. from his desktop see the Remote Sessions section below for details 12 e Getting Started Sysgem SysMan Remote Control User Guide RC Client User Interface Managing Remote Sessions The File Menu All actions related to the starting and stopping of a session can be invoked from the File menu File View Send Tools Help riba New Window a Ea Q m Connect To Disconnect Preferences Exit New Window File Menu o New Window Opens a new instance of the SysMan Remote Control client user interface in which a new connection can be started Managing connections File Menu o Connect To This option starts the Connect To dialog allowing a connection to be started manually rather than initiating a connection from the SysMan Utilities browser window Server sysgem ws2 5 Type SysMan Remote Control with connection password Cancel Username Password CCCe For more information on this dialog please refer to the Manually Enter Access Credentials section of this document O Disconnect Disconnects the currently active session Sysgem SysMan Remote Conirol User Guide RC Client User Interface e 13 User Interface Preferences File Menu o Preferences opens a dialog box where preferences can be configured for the RC Client user interface Display preferences Cancel Resize window to fit display Defaults Multiple monitors Show entire desktop by default
28. he Windows notification area Server in listening mode no connections are active Server active one or more remote clients are connected From the menu that appears click Settings to open the server settings for the local machine Disconnect All Viewers Show Current Connections Close SysMan Remote Control About SysMan Remote Control A o Customize aoo 11 32 14 11 2012 General Options Connection Control Force view only mode Confirm incoming connections Lock server settings Allow remote sessions to be closed Allow Remote Control to be shut down Show connection list when active Timeout s seconds L Share only primary monitor Default action Accept O Refuse Session Passwords windows Authentication Allow logon with session password Allow logon with Windows credentials Password oe view Only Password esses Cancel For a detailed discussion on these settings please refer to the preceding section on remote management Sysgem SysMan Remote Control User Guide Managing RC Server Installations and Settings e 41 Multiple Simultaneous Sessions Simultaneous Multiple Remote Sessions Multiple Remote Control Sessions from a Single SysMan Client A single client station can open multiple SysMan RC sessions at the same time by using the following procedure O O On the left side of the SysMan Explorer window select the container folder that co
29. igured when the service was installed If you select the SysMan Remote Control with Windows username and password option then enter the details of a suitably privileged account by default a member of the machine s Administrators group If you select the SysMan Remote Control with connection password option then the username field will be grayed out and you should enter the session password in the password field Note There is also a VNC option available in the connection type list which allows the SysMan RC user interface to establish a connection with an existing VNC server on the remote machine e g Linux UNIX Mac and other platforms with VNC support Please refer to our knowledgebase http kb sysgem eu article RC KB 0004 for further details Sysgem SysMan Remote Conirol User Guide Default Credentials and Definitions For convenience you may set up access details that will be automatically used whenever the Remote Control tool is started from the SysMan Explorer window Default credentials can be set for a specific machine a number of selected machines at once or as general default definitions which will be applied when there are no specific credentials set for a certain node To define general default definitions right click anywhere in the SysMan Explorer window and select Preference Settings then select Connection Preferences Use the menu option General gt
30. in the left hand side of the SysMan Explorer window and select the machine that you want to use with Remote Control a ojos ag Active Directory 5 0 sysgem local Quick Help Remote Desktop S Computers dE SysMan RC Mgmt SYSGEM FS1 SPST SYSGEM FS2 TS Client Sessions SYSGEM FS3 pre i SYSGEM FS4 Fo Windows RDP SYSGEM HV1 System SYSGEM NB Remote Command SYSGEM WS02 E3 Operating System SYSGEM WS1 BOS SYSGEM WS3 dy Motherboard SYSGEM WS4 dy CPU ond tec Memory Devices SYSGEM WS SYSGEM WSAK S l System Devices SYSGEM WSBK System Drivers SYSGEM WSGW Network SYSGEM WwSMS BE NIC Configuration E SYSGEM wssw Z IPv4 Route Table Domain Controllers 35 Ping ForeignSecurityPrincit CERE CI Managed Service Aco a PEE i Sysgem Computers a E Sysgem Users amp Local Groups DD Users amp Volumes Windows Network amp Local Printers E SYSGEM DCO1 Domain C kg Shares E SYSGEM WS02 Configuration E BESTETAN dy Boot Configuration Installed Products Environment Variables E SYSGEM WSAK SysMan E SYSGEM WwSGW E SYSGEM WSMS i Manual Connections RE q Open Files E DG In this example the SYSGEM WS2 machine has been selected in the explorer tree on the left All the SysMan Utilities tools that are available on SYSGEM WS2 are shown in the pane on the right including the SysMan Remote Control option which is selected in the example above Dou
31. ll SysMan actions including the initiation of a Remote Control session From a licensing point of view o A SysMan Utilities license automatically includes licensing for SysMan Remote Control o alternatively a SysMan Remote Control license includes a light weight version of SysMan Utilities to supply some basic Remote Control related operations e g assigning connection preferences maintaining manual connection definitions and favorites Active Directory browsing and starting SysMan RC from the context of a node Please refer to the SysMan Utilities user guide for any related information SysMan UT Abbreviation for SysMan Utilities SysMan RC Abbreviation for SysMan Remote Control SysMan Remote Control Client We refer to the machine that you are using such as your workstation to establish connections to remote machines as the SysMan Remote Control Client i e the client refers to the machine you connect from Sysgem SysMan Remote Conirol User Guide Definitions e 3 4 e Definitions SysMan Remote Control Server With the term SysMan Remote Control Server we refer to the machine being remotely controlled i e the server refers to the machine you connect to SysMan Remote Control Client User Interface The SysMan Remote Control client user interface is the window in which the remote session is displayed It is invoked from the SysMan Utilities window File View Send Tool
32. ls for Logging On to a Target Machine 21 General seeni sran a nite etre shee a ee eb 21 Manually Enter Access Credentials re 22 Sysgem SysMan Remote Conirol User Guide Contents e Error Reference source not found ii e Contents Default Credentials and Definitions c c csesesesesessssesssssssssssessssssessseseseesees 23 Managing RC Server Installations and Settings 25 The SysMan Remote Control Service Status Dialog 0 0 0 eee eecceecesecesecesecnsecseeneeenes 25 A Central Point for Managing the RC Services 25 Verify RC Server Status ias nn ter stents sonda testis tepions ds E R E onsen 27 RC Server Service Installation es xs Scusasen oasis aa iodo mus leo REE E teed ERS N e 28 Automatic Remote Installation upon Connection 0 0 0 ee eeceeeesecesecseecneeeeeenes 28 Remote Installation from the SysMan RC Window 28 Manual Local Installation nienn nna E E SNS 31 RC Server Service Un imstallatioN senese iie rE S EE E E E E E N 35 Remote Uninstall from the SysMan RC WindoW ssseesseeesseeeesesrsrreresreeresrrere 35 Manual Local Uninstallation 2 0 eee errante 36 Managing SysMan RC Server Service Settings ea 37 Manage Settings Remotely from the RC Client 37 Manage Local Settings on the RC Server eee eecesecesecesecssecsseceeeneeenes 41 Multiple Simultaneous Sessions 43 Simultaneous Multiple Remote Sessions
33. name and password belonging to a suitably privileged Windows user account 2 Use the SysMan Remote Control Server session password if one was set when the service was installed When do you enter the details 1 The credentials can be entered in the Remote Control client s Connect To dialog box either when starting a connection directly from the Remote Control window or when no credentials are saved in SysMan Utilities see below 2 The details can be set up and stored for each remote machine so that they are used automatically whenever you select a machine in the SysMan Explorer window and invoke the SysMan Remote Control tool Sysgem SysMan Remote Conirol User Guide Access Credentials e 21 22 e Access Credentials Manually Enter Access Credentials In the Remote Control window either o Use the menu option File gt Connect To o Click the Connect icon on the main toolbar and select the computer you wish to connect to a SysMan Remote Control 0 Send Tools Help a Ss 39 ot oh g O ds 10 Server SYSGEM WS1 v E Type SysMan Remote Control with Windows username and password Y Cancel Usemame sysgem administrator Password CCCCCe SYS GE M SysMan Remote Control SysMan Remote Control 1 0 build 231 Not connected NUM The Type field in the dialog box allows either a Windows user account to be used for access or the session password that was conf
34. ne o Show connection list when active A window will be displayed on the target machine whenever a Remote Control session is active The window shows the IP address es of the user s who are connected o Share only primary monitor If set on a multi monitor machine then only the primary monitor will be available for display by SysMan Connection Control o Confirm incoming connections The user who is logged on to the target machine will be prompted before the Remote Control window is allowed to connect to the target machine The user can accept or reject the connection request o Default action If no response is made to the prompt requesting permission to connect then the default action after the timeout period has elapsed will be to accept or reject the connection depending on this setting o Timeout This defines the number of seconds before the session request is automatically accepted or rejected 38 e Managing RC Server Installations and Settings Sysgem SysMan Remote Conirol User Guide Session Passwords o Allow logon with session password This allows someone who has knowledge of the Remote Control session password to connect to the target machine without providing a Windows username and password o Password The Remote Control Server session password o View Only Password If this alternate password is used to establish the connection the Remote Control session will be in read only mode Windows Authentication
35. ns and Settings e 29 The remote installation progress is displayed as shown below Wait for the installation to complete and click Close to close the Installation Progress window Installation complete review output below and click Close sysgem Remote Services Installer v1 0 Copyright Cc 2012 by Sysgem AG Installing Remote Control server on sysgem ws2 Checking for older versions of Sysgem SysMan Remote Con Installing Sysgem SysMan Remote Control service Waiting for installation to complete OK Remote Control service installed successfully After successful installation the SysMan RC client will offer to connect to the newly installed server as shown below o To connect to the newly installed server click Yes o To return to the SysMan RC Service Status dialog for instance to check and set more detailed settings on the newly installed server click No 30 e Managing RC Server Installations and Settings Sysgem SysMan Remote Conirol User Guide Manual Local Installation Apart from automatic or manual remote installation from the SysMan RC client the SysMan Remote Control Server service can also be installed manually on the local machine The RC Server installation package comes as an MSI file which can either be installed by hand or used with any software distribution systems you may have in place on your network On the RC client system browse to the Sysgem SysMan Remote Control installation folder
36. ntains the required machines In the example below the Windows Network container has been selected in the left pane of the SysMan Explorer On the right side of the SysMan Explorer the three machines SYSGEM DC01 SY SGEM W S02 and SYSGEM WS3 have been selected gt SysMan Explorer Windows Network bolbos J E Active Directory Quick Help 3 sysgem local Computers Computers E SYSGEM FS1 SYSGEM FS2 SYSGEM FS3 SYSGEM FS4 sysq__ Select vem g sys MESES VSEM DE g syYsG Preference Settings E SYSGEM WS02 E SYSGEM WS1 Search for Computer E SYSGEM WS3 Refresh E SYSGEM WS4 SYSGEM WS6 Connection Details of Selected gt E SYSGEM WS7 Manual Connections E SYSGEM WSAK S Favorites gt SYSGEM WSBK Labels gt E SYSGEM WSGW E SYSGEM WSMS E SYSGEM WSsw O Domain Controllers O ForeignSecurityPrincip CI Managed Service Acci Sysgem Computers O Sysgem Users CO Users z e E SYSGEM DC01 Domain C E SYSGEM WS02 E SYSGEM WS3 E SYSGEM WSAK SysMan E SYSGEM WSGW E SYSGEM WSMS a Manual Connections Using the right mouse key on the selected machines the menu option Multiple Computer Select is chosen and this opens the window shown in the following screenshot Sysgem SysMan Remote Conirol User Guide Multiple Simultaneous Sessions e 43 gt Multiple Computer Select Back to SysMan Explorer Click to Enable Auto close Selected Nodes 3 SYSGEM DC01 SYSGEM WS02 S
37. ontrol The product is installed on your Windows workstation as part of the Sysgem SysMan Utilities program and thereafter connects to remote machines on your network Access to the remote machines uses your Windows user account credentials or if your account has insufficient access it can either use a special SysMan Remote Control Server password or the credentials of another account that does have the appropriate level of access Contact Us If you need information or assistance with SysMan then as a first point of contact please get in touch with your supplier If you need to contact Sysgem Distribution for o Sales support o Information on software updates and release notes o Frequently Asked Questions please visit http www sysgem eu or send email to sales sysgem eu If you need assistance from Sysgem Distribution for o Technical Support then please visit http support sysgem eu For other information visit our Knowledge Base please visit http kb sysgem eu Sysgem SysMan Remote Conirol User Guide Introduction e 1 2 e Introduction Sysgem SysMan Remote Conirol User Guide Definitions Basic Terminology General This section contains a brief description of the components of the software and the terms used in o this guide o the product itself o the online knowledgebase SysMan Utilities Containing the main SysMan user interface SysMan Utilities is the starting point for a
38. rowse Install Uninstall Connect Status Not connected to a computer Version Settings Restart Close General notes on the SysMan RC Service Status dialog o Computer Holds the name or address of the target machine By default this will be the last server used in the current RC window If the name or address of the target is known then it can be typed here Alternatively use the Browse button to locate the target machine o Use current Windows credentials All actions available in this window require administrative privileges on the remote machine to succeed By default the SysMan RC Service Status dialog uses the current Windows logon credentials to authenticate with the target node If the current Windows privileges are expected to be insufficient then uncheck the Use current Windows credentials option to extend the dialog with a username and password field where alternative logon information can be provided Computer sysgem ws2 Browse C Use current Windows credentials Username _sysgem administrator Password eeeeeeeeee Install Uninstall Connect 26 e Managing RC Server Installations and Settings Sysgem SysMan Remote Conirol User Guide Verify RC Server Status To check remote service existence and status from the RC client window start the SysMan Remote
39. s Help EPO YA JD SysGEM SysMan Remote Control I SysMan Remote Control 2 0 build 651 Not connected SysMan Remote Control Server service The service that runs the SysMan Remote Control server is installed on remote machines to which connections are to be made using the SysMan Remote Control Client This service can be installed o remotely from the client or o manually after logging into the remote machine or o via any software distribution service you may be using After installation the service runs as a Windows service called SysMan Remote Control Server Sysgem SysMan Remote Control User Guide Getting Started Start Remote Control Startup Icon SysMan Remote Control is started from within the SysMan Utilities program Double click on the Sysgem SysMan Utilities icon that has been placed on your Windows desktop during the installation of the product Sysgem SysMan Utilities Explore the Network The SysMan desktop opens up and automatically starts the SysMan Explorer window If the SysMan Explorer window has been closed it can be opened again from the bookmark options on the left hand side of the screen Manager Bookmarks SysMan Utilities 6 SysMan Explorer 3 Audit Log 6 Audit Browser Configuration fe SysMan About 6 Preference Settings 3 Customizations Sysgem SysMan Remote Conirol User Guide Getting Started e 5 6 e Getting Started Open up the explorer tree
40. t typically of an account that is a member of the Administrators group For more information please refer to the Credentials for Logging on to the Remote Machine section later in this guide SysMan Remote Control Service Status The SysMan Remote Control server is not installed on sysgern ws2 Install it now 8 e Getting Started Sysgem SysMan Remote Conirol User Guide Before the remote installation begins the Installation Options dialog is displayed to allow server options to be provided Note the settings configured here can be changed after installation as shown later in this guide Session password An optional session password can be specified below This password can be used in place of Windows authentication when connecting Password 6 6 Server options Show connection list when active Allow user to control incoming connections Allow user to change Remote Control settings Session password o Password The optional session password entered in this field permits a connection to the remote machine to be made without using Windows credentials o Confirm Re type the chosen session password here for confirmation Server options o Show connection list when active If this option is set a window will be displayed on the target system indicating that Remote Control session s are active and which IP address es are connected o Allow user to control incoming connections If s
41. y cece ceeeeeeeseceseeseeneeeees 7 Initiate connection osoen neinei eieo es ninho c ect seed ce bs OE EEEE Leda san 11 Ending 4 Sesion e ce es section Ain eee ah Sibi eis ie ese a oE Ee eSEE 12 Disconnect from the Remote Server errei 12 RC Client User Interface 13 Managing Remote Sessions The File Menu e 13 New Window ias ennnen ecb Pilea ecu E EEE EE SE caca 13 Managing connections eee ereeraeee aee aee area areateaaaa 13 User Interface Preferences eee 14 Exit the appliCation S oreroraa a ea n 14 Managing the User Interface View Options erre 15 Show Hide Toolbar and Status Bar rea 15 Multiple Monitors eis sece ce pio nrinn speedo doga an usa raras a doadas ap 15 Screen Scaling Options ise eegen eo enne evoch e EIn capas dba nana aaa fab E aeS 15 D skt p Control rneer e aee ne i AEn EEEa EE aE E SEES TEEKS 16 Remote and Local Cursor Options ereta 16 Forwarding Hotkeys The Send Menu eretas 17 Pre defined Hotkey Combinations erre 17 Remote Connection ToolStrip feeas arae N e Epi dead pesado oo i SRi 18 Starting a Chat Session with the Remote User eeceeeecesecssecesecneeeneeeneeees 18 Transferring Files Between Server and Client cece ees ceecseecseeereeeeeeeeeeenees 19 Manage Server Installations and Settings ceeecneeeeeeeeeeeeeeeeeeeeens 19 Access Credentials 21 Credentia
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