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HP Color LaserJet 5550 Series Printer User Guide

1. Paper wrapped around the fuser ENWW Clearing paper jams 195 Jam in the top cover WARNING Do not touch the fuser It is hot and could cause burns The fuser s operating temperature is 190 C 374 F Wait ten minutes to allow the fuser to cool before touching the fuser 1 Using the side handles open the top cover ia 2 Firmly pull forward on the two green levers to disengage the fuser rollers SRR nA WARNING Do not touch the fuser It is hot and could cause burns The fuser s operating temperature is 190 C 374 F Wait ten minutes to allow the fuser to cool before touching the fuser 196 Chapter8 Problemsolving ENWW 3 Grasp the paper by both corners to remove it if possible CAUTION Be sure to pull the media straight up ne en 5 a a aea WARNING Do not reach into the fuser until it has cooled Note If the paper tears make sure that all paper fragments are removed from the paper path before resuming printing ENWW Clearing paper jams 197 5 Grasp the front cover and pul
2. ceccccseeeceeeeeseeeeeseeeeseeeeeeeneeeneees 80 Loading Tray 1 for one time use cccccscccccceseecceeeecceeeeeceaeeeceaeessageessageeeeseeesseseessagess 80 Loading Tray 1 when the same paper is used for multiple print jobs ceceeeee ee 82 Printing Envelopes from Tray 1 ccccescccceseccceseecceuceeceueeceegseceeuseeeseueeessaeeeeeusesssaseessagess 84 Loading detectable media into Trays 2 3 4 ANd 5 oo eecceeccceecceeeeeeeeee essa eesaeeeaees 85 Loading undetectable standard size media into Trays 2 3 4 ANd 5 0 eee ceee eee eee 88 Loading custom media into Trays 2 3 4 and 5 oo cecccecceeeeeeeeeeeeeeeeeseeeeseeeeseeeeneeeenees 90 Configuring trays using the Paper Handling menu ccccsececeeeeeceeceeseeeeaeeeeseeeeeaeees 93 ENWW ENWW Printing ON special media ccccseccceececsececeuceceuceceueeseueeseueeceseeeeseeesaeeesseseseutenseeeseeeeseseesees 95 Transparencies spenner a E O 95 AOS Y DET arei E S E E E E E E 95 MOOS i ae ssa nace sats EEE E OA olen wade rneeneneas 96 BFA OINGV TINA Satter ten tc reel EEA EE a neces E O E 96 MONON S cee E E E EE 96 E a E A E EE EE O EE ee ee 97 Heavy PADET srne EAE aa 97 HP LaserJet OUI papar rrissjerendanetann nada a AEE EAAS 98 Preprinted forms and letterhead cccccccceeccceececeeeeceeceeee cess ceeseceeseeesseeeeseeeeseeeeseeeesees 98 PCY CCG a0 CN seses mne neei a A e AEE e A NEER a 98 Two sided du
3. Control panel settings for automatic two sided printing Many software applications allow you to change two sided printing settings If your software application or printer driver does not allow you to adjust two sided printing settings you can adjust these settings through the control panel The factory default setting is OFF CAUTION Do not use two sided printing when printing on labels Serious damage to the printer may result To enable or disable two sided printing from the printer control panel Note Changing settings for two sided printing through the printer control panel affects all print jobs Whenever possible change settings for two sided printing through your software application or printer driver Press Menu to enter the MENUS Press to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press v to select Printing Press to highlight DUPLEX Press v to select DUPLEX See ey oa 100 Chapter 4 Printing tasks ENWW Note Note Note Note ENWW 7 Press a or w to select ON to enable two sided printing or OFF to disable two sided printing 8 Press v to set the value 9 Press to highlight DUPLEX BINDING 10 Press v to select DUPLEX BINDING 11 Press Menu 12 Select two sided printing from your software application or printer driver if possible To select two sided printing from the printer driver the driver must first be properly configured For instructions see the onli
4. Transparencies are not printed correctly and the control panel displays an error message indicating a problem with the media in the tray Clean the OHT sensor See Periodic cleaning Cause The OHT sensor is dirty causing a 41 5 UNEXPECTED TYPE IN TRAY error 218 Chapter8 Problemsolving ENWW ENWW Envelopes jam or will not feed in the printer Envelopes are loaded in an unsupported tray Load envelopes into Tray 1 Only Tray 1 can feed envelopes Envelopes are curled or damaged Try using different envelopes Store envelopes in a controlled environment Try rotating the envelope orientation to load long edge first and set the tray switch to Custom See Configuring input trays Envelopes are sealing because the moisture Try using different envelopes Store envelopes in content is too high a controlled environment Envelope orientation is incorrect Verify that the envelope is loaded correctly See Configuring input trays This printer does not support the envelopes See Supported paper weights and sizes or the being used HP LaserJet Printer Family Print Media Guide Tray 1 is configured for a size other than Configure Tray 1 size for envelopes envelopes Output is curled or wrinkled Media does not meet the specifications for this Use only media that meets the HP media printer specifications for this printer See Supported paper weights and sizes Media is damaged or in poor condition Remove media fr
5. To install printer drivers from Mac OS 8 6 to 9 2 1 Connect the network cable between the HP Jetdirect print server and a network port 2 Insert the CD ROM into the CD ROM drive The CD ROM menu runs automatically If the CD ROM menu does not run automatically double click the CD ROM icon on the desktop and then double click the Installer icon This icon is located in the Installer lt language gt folder of the Starter CD ROM where lt language gt is your language preference For example the Installer English folder contains the Installer icon for the English printer software Follow the instructions on the computer screen 4 Open the Apple Desktop Printer Utility located in the Startup Disk Applications Utilities folder Double click Printer AppleTalk Next to AppleTalk Printer Selection click Change 20 Chapter 1 Printer basics ENWW Note Note Note ENWW 7 Select the printer click Auto Setup and then click Create 8 On the Printing menu click Set Default Printer The icon on the desktop will appear to be generic All the print panels will appear in the print dialog in an application To install printer drivers from Mac OS 10 1 and later 1 Connect the network cable between the HP Jetdirect print server and a network port 2 Insert the CD ROM into the CD ROM drive The CD ROM menu runs automatically If the CD ROM menu does not run automatically double click the CD ROM icon on the desktop and
6. Tray 2 and optional Weight or thickness Capacity Trays 3 4 and 5 Maximum size unless 297 by 431 mm otherwise noted 11 69 by 17 in Plain paper 75 to 89 g m 500 sheets 20 to 23 Ib bond 75 g m 20 g m 60 to 74 g m 500 sheets 16 to 19 Ib bond 90 to 104 g m Maximum stack 24 to 27 Ib bond height 50 mm 2 0 in Heavy paper 105 to 119 g m Maximum stack 28 to 31 Ib bond height 50 mm 2 0 in Light paper Intermediate paper Extra heavy paper 120 to 163 g m Maximum stack 32 to 43 Ib bond height 50 mm 2 0 in 75 to 105 g m 200 sheets 20 to 28 Ib bond 120 to 120 g m Maximum stack 32 to 32 Ib bond height 10 mm 0 4 in Maximum stack height 50 mm 2 in Transparency 0 12 to 0 13 mm thick 100 sheets 4 7 to 5 5 mils thick Tough paper 0 10 to 0 13 mm thick 100 sheets 4 to 5 mils thick 1 The use of Extra heavy paper from Trays 2 3 4 and 5 is allowed but the performance cannot be guaranteed due to the wide variation in these papers Glossy paper High Gloss Images Labels Automatic two sided printing duplexing Automatic two sided Weight or thickness Capacity printing Standard size paper 60 to 120 g m Letter Letter Rotated 16 to 32 Ib bond A4 A4 Rotated Legal Executive A3 11x17 B4 JIS B5 JIS The printer automatically prints on paper weights up to 163 g m However automatic two sided printing on weights above the maximum value noted in this table can p
7. Verify that the rear and width media guides are touching the paper Media handling problems 215 Printer feeds incorrect page size continued Cause The CUSTOM STANDARD switch in the tray is Verify that the switch is in the correct position for not in the correct position the media size Printer pulls from incorrect tray You are using a driver for a different printer For Use a driver for this printer more information about how to access the printer drivers see Accessing the printer drivers The specified tray is empty Load media in the specified tray Tray behavior for the requested tray is set to Change the setting to EXCLUSIVELY FIRST in the system setup submenu of the configure device menu The media size is not configured correctly for the Print a configuration page or use the control input tray panel to determine the media size for which the tray is configured The guides in the tray are not against the paper Verify that the guides are touching the paper The CUSTOM STANDARD switch in the tray is Verify that the switch is in the correct position for not in the correct position the media size The USE REQUESTED TRAY setting in the Load paper in the requested tray printer control panel is set to EXCLUSIVELY and the requested tray is empty The printer will not use another tray Change the setting from EXCLUSIVELY to FIRST in the Configuration menu This will allow the printer to use the paper i
8. Glossy paper is being used in a high humidity environment Printer feeds incorrect page size Open the input tray and verify that the paper stack is below the maximum stack height indicator mark Remove media flex it rotate it 180 degrees or flip it over and then reload it into the tray Note Do not fan media Fanning can cause static electricity which can cause media to stick together Use only media that meets HP media specifications for this printer See Supported paper weights and sizes Use another type of paper The correct size media is not loaded in the input Load the correct size media in the input tray tray The correct size media is not selected in the software application or printer driver The correct size media for Tray 1 is not selected in the printer control panel The media size is not configured correctly for the input tray The guides in the tray are not against the paper Confirm that the settings in the application and printer driver are appropriate since the application settings override the printer driver and control panel settings and the printer driver settings override the control panel settings For more information about how to access the printer drivers see Accessing the printer drivers From the control panel select the correct size media for Tray 1 Print a configuration page or use the control panel to determine the media size for which the tray is configured
9. HP Driver Preconfiguration HP Driver Preconfiguration is a software architecture and set of tools that allows HP software to be customized and distributed in managed corporate printing environments Using HP Driver Preconfiguration information technology IT administrators can preconfigure the printing and device defaults for HP printer drivers before installing the drivers in the network environment For more information see the HP Driver Preconfiguration Support Guide which is available at http www hp com support clj5550 Printer drivers Printer drivers allow you to gain access to the printer features and allow the computer to communicate with the printer using a printer language Check the install notes readme and late breaking readme files on the printer CD ROM for additional software and languages The following printer drivers are included with the printer The most recent drivers are available at http www hp com support clj5550 Depending on the configuration of Windows based computers the installation program for the printer software automatically checks the computer for Internet access to obtain the latest drivers Operating system Windows 98 Me aad NT mae A S Server 2003 wms pooo e oo o 1 Not all printer features are available from all drivers or operating systems See the context sensitive help in your driver for available features 2 PostScript Printer Description files Note If yo
10. HP ImageREt 3600 print technology is a system of innovative technologies developed exclusively by HP to deliver superior print quality The HP ImageREt system sets itself apart from the industry by integrating technology advancements and optimizing each element of the print system Several categories of HP ImageREt have been developed for a variety of user needs The system s foundation is comprised of key color laser technologies including image enhancements smart supplies and high resolution imaging As the level or category of ImageREt increases these core technologies are refined for more advanced system usage and additional technologies are integrated The HP ImageREt 3600 is a complete HP proprietary printing solution developed and implemented for the HP Color LaserJet 5550 series printer HP now offers superior image enhancements for general office documents and marketing collateral HP Image REt 3600 does well in different environmental conditions and with a variety of media The image mode of this print system is optimized for printing on HP High Gloss Laser Paper Best image printing For the best image quality from the HP Color LaserJet 5550 series printer use HP High Gloss Laser Paper in the special imaging mode To select the image mode set the media type to HP High Gloss Images See Printing on special media for more information Color options Color options enable optimal color output automatically for diverse types of d
11. Moving solenoid The printer is executing a Component it Test and the component selected is a i i solenoid the STOP key NO STORED JOBS No jobs stored on the EIO disk This message is displayed when the user enters the RETRIEVE JOB menu and there are no jobs to retrieve 168 Chapter8 Problemsolving Programs and fonts can be stored on the Load the paper tray with the specified media Confirm that the media guides are in the correct position Verify that the tray switch is in the STANDARD position so the printer will automatically detect the size No action necessary Do not turn the printer off Load Tray 1 with the specified media Load Tray 1 with the specified media OR If the corrected paper is loaded in Tray 1 press v to print To use media from another tray clear the media from Tray 1 and then press v Follow the instructions on the Print on Both Sides instruction dialog box at the computer OR Press for help at the printer No action necessary No action necessary ENWW Control panel messages continued Control panel message NON HP SUPPLY DETECTED The supplies gauge will display the consumption levels of print cartridges NON HP SUPPLY IN USE alternates with Ready The supplies gauge will display the consumption levels of print cartridges but the level of any refilled cartridge will not be shown ORDER lt COLOR gt CARTRIDGE The supplies gauge wi
12. 200 Chapter8 Problemsolving ENWW 4 Grasp the paper by both corners and pull up 5 Inspect the paper path to ensure that it is clear Note lf the paper tears make sure that all paper fragments are removed from the paper path before resuming printing 6 Close the transfer unit and front cover SES RI 9 7 Pull out Tray 2 and Trays 3 4 and 5 if the printer contains these trays Place each tray on a flat surface Remove any partially fed paper from these trays 8 Inspect the paper path above and below to ensure that it is clear Note If the paper tears make sure that all paper fragments are removed from the paper path before resuming printing ENWW Clearing paper jams 201 9 Check Tray 2 3 4 and 5 to make sure the paper is located correctly in each tray and flush with the paper guides Insert the trays into the printer Make sure all trays are completely closed Multiple jams in paper path 1 Using the side handles open the top cover 202 Chapter 8 Problemsolving ENWW 2 Grasp the front cover and pull down C gt SSSR nn o A Mrmr P E NE a TUL 4 z SN CA a CAUTION Do not place anything on the transfer unit while it is open If the transfer unit is damaged print quality problems may result 4 Inspect the transfer unit to ensure that it is clear ENWW Clearing paperjams 203 5 Grasp the media by both corners to remov
13. 5 Press v to select PRINT QUALITY 6 Press to highlight SET REGISTRATION 7 Press v to select SET REGISTRATION You can select a tray by specifying a SOURCE The default SOURCE is Tray 2 To set the registration for Tray 2 go to step 12 Otherwise proceed to the next step 8 Press to highlight SOURCE 9 Press v to select SOURCE 10 Press or a to highlight a tray 152 Chapter8 Problemsolving ENWW 11 Press v to select the tray After selecting the tray the printer control panel returns to the SET REGISTRATION menu 12 Press to highlight PRINT TEST PAGE 13 Press v to select PRINT TEST PAGE 14 Follow the instructions on the printed page Event log The event log lists the printer events including printer jams service errors and other printer conditions 1 Press Menu to enter the MENUS 2 Press to highlight DIAGNOSTICS 3 Press v to select DIAGNOSTICS 4 Press to highlight PRINT EVENT LOG 5 Press v to select PRINT EVENT LOG The message Printing EVENT LOG appears on the display until the printer finishes printing the event log The printer returns to the Ready state after printing the event log ENWW Troubleshooting information pages 153 Control panel message types Note Control panel messages are divided into three types depending on their severity e Status messages e Warning messages e Error messages Within the error message category some messages are ranked as Critic
14. SHOW ADDRESS AUTO This item determines whether OFF the printer s IP address is shown on the display with the Ready message If more than one EIO card is installed the IP address of the card in the first slot is shown The default is OFF COLOR BLACK MIX AUTO AUTO will reset the printer to MOSTLY COLOR PAGES the factory default setting MOSTLY COLOR PAGES will 2S Bea PAGES exhibit the NEVER SWITCH behavior to maximize performance MOSTLY BLACK PAGES will exhibit the LOOK AHEAD FIRST behavior to improve cost per page as possible while minimizing impact to performance TRAY BEHAVIOR USE REQUESTED TRAY Submenu that allows access to MANUAL FEED PROMPT tray behavior options This setting allows you to configure PS DEFER MEDIA the trays to behave like trays in some previous HP printers See Tray behavior options Use Requested Tray and manually feed for more information PS DEFER MEDIA affects how paper is handled when printing from an Adobe PS print driver ENABLED uses HP paper handling DISABLED uses the Adobe PS paper handling The default is ENABLED POWERSAVE TIME 1 MINUTE Reduces power consumption when the printer has been inactive for an extended period 15 MINUTES 30 MINUTES See Changing printer control panel configuration settings 60 MINUTES 90 MINUTES 2 HOURS 4 HOURS PERSONALITY Sets the default personality to automatic switching PCL or PostScript emulation See Personality for more
15. To clear the message press the v key If the message persists turn the printer off and then back on Note This will also delete any files saved in RAM To enable writing to the RAM disk turn off write protection using HP Web Jetadmin software To clear the message press the v key If the message persists turn the printer off and then back on ENWW Control panel messages continued Control panel message Ready The supplies gauge will display the consumption levels of print cartridges Ready Diagnostics mode To exit press the STOP key Receiving upgrade REMOVE ALL PRINT CARTRIDGES To exit press the STOP key REMOVE AT LEAST ONE CARTRIDGE To exit press the STOP key REPLACE lt COLOR gt CARTRIDGE The supplies gauge will display the consumption levels of print cartridges alternates with For help press The supplies gauge will display the consumption levels of print cartridges ENWW The printer is online and ready for data No status or device attendance messages are pending at the display The printer is in a special diagnostics mode A firmware upgrade is in progress The printer is executing a Component Test and the component selected is Belt Only The printer is executing a Disable Cartridge Check or Component Test where the component selected is Cartridge Motor The identified print cartridge has reached the end of life and the COLOR SUPPLY OUT
16. s status See Using the HP Toolbox for more information Configuring e mail alerts for supplies status 141 Periodic cleaning To ensure the printer continues to function properly throughout its life periodic cleaning is necessary One area of the printer that must be cleaned periodically is the overhead transparency OHT and two sided printing duplex sensor The OHT sensor detects and ensures that the printer uses the correct print mode The sensor also corrects for paper skew on the second side of the page during two sided duplex printing The static discharge comb at the top of the printer also needs periodic cleaning A brush to clean the static discharge comb is stored inside the front cover When to clean the OHT sensor e The printer control panel reports paper is being used instead of the desired transparency e The images on the front and back of the printed page do not align To clean the OHT sensor Note If these instructions do not remedy the OHT and two sided printing duplex problems contact HP support at http www hp com support 1 Lift the top cover of the printer 7 SNOW oe p 1 Les SS Neel Ge oe q oe v J te m oe th 142 Chapter 7 Maintenance ENWW 3 Grasp the green handles on the transfer unit and pull down KEO DE AOS S W f 4 Remove the cyan print cartridge from the printer CAUTION Do not place the cyan print car
17. which is a voluntary program to encourage the development of energy efficient office products bo ENERGY STAR is a U S registered service mark of the U S Environmental Protection Agency As an ENERGY STAR partner Hewlett Packard Company has determined that this product meets ENERGY STAR Guidelines version 3 0 for energy efficiency For more information see hitp www energystar gov Paper use This product s optional automatic duplex feature two sided printing can reduce paper usage and the resulting demands on natural resources Plastics Plastic parts over 25 grams have markings according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product s life HP LaserJet Printing Supplies In many countries regions this product s printing cartridges can be returned to HP through the HP Printing Supplies Returns and Recycling Program An easy to use and free takeback program is available in over 48 countries regions Multi lingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package 266 AppendixE Regulatory information ENWW ENWW HP Printing Supplies Returns and Recycling Program Information Since 1990 the HP Printing Supplies Returns and Recycling Program has collected more than 47 million used LaserJet printer cartridges that otherwise might have been discarded in the world s landfills The HP
18. 4 HTML Online User Guide Detailed information on using and troubleshooting the printer Available at http www hp com support clj5550 Once connected select Manuals Chapter 1 Printer basics ENWW Printer configurations Thank you for purchasing the HP Color LaserJet 5550 series printer This printer is available in the configurations described below HP Color LaserJet 5550 The HP Color LaserJet 5550 printer is a four color laser printer that prints up to 28 A4 pages per minute ppm and up to 27 letter size ppm Following is a list of printer features For more detailed information about each feature see Printer features e Tray 1 is a multipurpose tray that holds up to 100 sheets of various print media or 20 envelopes e Tray 2 is a 500 sheet paper feeder that supports Letter Letter Rotated A4 A4 Rotated executive Ad JIS B4 JIS B5 JIS 11 x 17 A3 16K 8K Executive JIS 8 5 x 13 and Legal sizes This tray can also handle custom media e Capability to connect using parallel network and Jetlink ports The printer contains three enhanced input output EIO slots a Jetlink port a universal serial bus USB 1 1 connection and a standard bidirectional parallel cable interface IEEE 1284 C compliant e 160 megabytes MB of synchronous dynamic random access memory SDRAM 128MB
19. CN N G I T NEEE NANNE 7 Rt A N3 E Mima aA an a 4 a j ine D a a i N a J a Q S i a Supplies replacement clearance diagram 1 628mm 25 inches 2 1550 mm 61 inches 3 940 mm 37 inches 140 Chapter 7 Maintenance ENWW Configuring e mail alerts for supplies status ENWW You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the printer The alerts take the form of e mail messages to the e mail account s that you specify You can configure the following e the printer s you want to monitor e what alerts are to be received for example alerts for paper jams paper out supplies status and cover open e the e mail account to which the alerts should be forwarded HP Web Jetadmin See the HP Web Jetadmin Help system for details on alerts and how to set them up Embedded Web server See Using the embedded Web server for general information about the embedded Web server See the embedded Web server Help system for details on alerts and how to set them up You can also receive alerts through the HP Toolbox software These alerts display as either a pop up window or an animated taskbar icon The HP Toolbox software does not send alerts in the form of an e mail message You can configure the HP Toolbox software to deliver only the alerts you want to receive and you can also specify how often the software checks the printer
20. The printer is currently processing a job but is not yet picking pages When paper motion begins this message will be replaced by a message that indicates which tray the job is being printed from The printer is currently processing or printing collated copies The message indicates that copy X of Y total copies is currently being processed The printer is actively processing a job from the designated tray A device failure has occurred on the specified drive The printer received a PJL file system command that attempted to perform an illogical operation for example to download a file to a non existent directory Printing may continue The printer received a PJL file system command that attempted to store something on the file system but was unsuccessful because the file system is full The file system device is protected and no new files can be written to it No action necessary Do not grab paper as it temporarily comes into the output bin The message will disappear when the job is finished No action necessary No action necessary No action necessary To clear the message press the v key If the message persists turn the printer off and then back on If the message still persists contact HP Support To clear the message press the v key If the message persists turn the printer off and then back on If the message reappears there may be a problem with the software application
21. are installed Verify that Tray 3 4 and 5 are correctly installed Verify that the printer driver has been configured to recognize Tray 3 4 and 5 For more information about how to access the printer drivers see Accessing the printer drivers Print a configuration page to confirm that Tray 3 4 or 5 is installed If not verify that the optional installed 500 sheet feeder assembly or 2 x 500 sheet feeder assembly is correctly attached to the printer Tray 3 4 or 5 is incorrectly installed Media handling problems 217 Media does not feed from Tray 2 3 4 or 5 continued The media size is not configured correctly for the input tray Print a configuration page or use the control panel to determine the media size for which the tray is configured Verify that the guides are touching the paper Verify that the switch is in the correct position for the media size The guides in the tray are not against the paper The CUSTOM STANDARD switch in the tray is not in the correct position The USE REQUESTED TRAY setting in the printer control panel is set to EXCLUSIVELY and the requested tray is empty The printer will not use another tray Load paper in the requested tray or Change the setting from EXCLUSIVELY to FIRST in the Configuration menu This will allow the printer to use the paper in other trays if no paper is loaded in the specified tray Transparencies or glossy paper will not feed Verify that
22. as the default color space in Microsoft operating systems SRGB has gained broad adoption as a means to exchange color information between applications and devices using a common definition that assures typical users will experience greatly improved color matching SRGB improves your ability to match colors between the printer the PC monitor and other input devices scanner digital camera automatically without the need to become a color expert Printing in four colors CMYK Cyan magenta yellow and black CMYK are the inks used by a printing press The process is often called four color printing CMYK data files are typically used by and originate from graphic arts printing and publishing environments The printer will accept CMYK colors through the PS printer driver The printer color rendering of CMYK is designed to provide rich saturated colors for text and graphics CMYK ink set emulation PostScript only The printer s color rendering of CMYK can be made to emulate several standard Offset Press ink sets e Default This selection is good for general purpose rendering of CMYK data It is designed to render photographs well while at the same time providing rich saturated colors for text and graphics e Specification for Web Offset Publications SWOP Common ink standards in the United States and other locations e Euroscale Common ink standard in Europe and other locations e Dainippon Ink and Chemical DIC Common ink
23. information ENWW Configure device menu 47 WARNINGS _ SUPPLIES LOW STOP CONTINUE COLOR SUPPLY OUT autoContinueBlack STOP JAM RECOVERY OFF ON RAM DISK LANGUAGE A listing of available languages appears I O menu This menu allows you to configure the printer s I O options See Network configuration 48 Chapter 2 Control panel Sets whether a warning is cleared on the control panel or when another job is sent See Clearable warnings for more information Determines printer behavior when the system generates an Auto Continuable error See Auto continue for more information Sets low supplies reporting options See Supplies low for more information Sets the COLOR SUPPLY OUT printer behavior When a color supply is empty and the printer is set to autoContinueBlack the printer will continue printing using black toner only Sets whether the printer will attempt to reprint pages after a jam See Jam recovery for more information Allows you to specify how the RAM disk is configured When set to AUTO the printer determines the optimal RAM disk size based on the amount of available memory The default is AUTO This message displays in models that have a hard drive installed Sets the default control panel language See Language for more information ENWW ENWW aC I O TIMEOUT Allows you to select the I O timeout in seconds PARALLEL INPUT HIGH SPEED Sub
24. key If the message persists turn the printer off and then back on If the message reappears there may be a problem with the software application Use HP Web Jetadmin software to delete files from the Flash Memory and try again To clear the message press the v key If the message persists turn the printer off and then back on ENWW Control panel messages continued Control panel message FLASH IS WRITE PROTECTED To clear press v alternates with Ready Genuine HP supplies installed If no paper in tray MANUALLY FEED lt TYPE gt lt SIZE gt For help press alternates with MANUALLY FEED lt TYPE gt lt SIZE gt To use another tray press v INCORRECT lt COLOR gt CARTRIDGE alternates with For help press The supplies gauge will display the consumption levels of print cartridges INCORRECT SUPPLIES For status press v The supplies gauge will display the consumption levels of print cartridges Initializing permanent storage ENWW The file system device is protected and no new files can be written to it A new HP cartridge has been installed The printer returns to the Ready state after approximately 10 seconds A job was sent that specified MANUAL FEED and Tray 1 is empty The wrong PIN was entered After three incorrect PIN entries the printer will return to Ready A cartridge is installed in the wrong slot and the cover is closed At least one supply item
25. state The printers parallel buffer has overflowed during a busy state The printers serial buffer has overflowed during a busy state The printers USB buffer has overflowed during a busy state A serial data error parity framing or line overrun has occurred while the printer was receiving data A connection with the card in EIO slot X has been abnormally broken Press v to continue printing Note A loss of data will occur If the message persists contact HP Support at http www hp com support clj5550 Press v to resume printing Note A loss of data will occur If the message persists disconnect the parallel cable at both ends and reconnect If the message still persists contact HP Support at http Awww hp com support clj5550 Press v to continue printing Note A loss of data will occur If the message persists contact HP Support at http www hp com support clj5550 Press v to continue printing Note Loss of data will occur If the message persists contact HP Support at http Awww hp com support clj5550 Press v to continue printing Note A loss of data will occur If the message persists contact HP Support at http www hp com support clj5550 Press v to continue printing Note A loss of data will occur If the message persists contact HP Support at http www hp com support clj5550 Control panel messages 157 Control panel messages continued Control pane
26. turn off then on 58 0X PRINTER ERROR For help press alternates with 58 0X PRINTER ERROR To continue turn off then on 160 Chapter8 Problemsolving Printing cannot continue The humidity environmental sensor is abnormal Printing cannot continue There is a toner remaining sensor malfunction Values of X are 15 Yellow 16 Magenta 17 Cyan 18 Black A printer command error has occurred A printer error has occurred A printer fan error has occurred A memory tag error was detected Turn the printer off and then back on If the problem persists contact HP Support at http www hp com support clj5550 Turn the printer off and then back on If the problem persists contact HP Support at http www hp com support clj5550 Turn the printer off and then back on If the problem persists contact HP Support at http www hp com support clj5550 Turn the printer off and then back on If the problem persists contact HP Support at http Awww hp com support clj5550 Turn the printer off and then back on If the problem persists contact HP Support at http www hp com support clj5550 Turn the printer off and then back on If the problem persists contact HP Support at http www hp com support clj5550 ENWW Control panel messages continued Control panel message 59 XY PRINTER ERROR For help press alternates with 59 XY PRINTER ERROR To continue turn off
27. CALIBRATE NOW OR To perform a full calibration use FULL CALIBRATE NOW instead of QUICK CALIBRATE NOW in steps 6 and 7 Print quality defect chart Use the examples in the print quality defect chart to determine which print quality problem you are experiencing and then see the corresponding pages to find information that can help you troubleshoot the problem For the latest information and problem solving procedures go to http www hp com support clj5550 Note The print quality defect chart assumes the use of letter or A4 size media that has moved through the printer long edge first An image with no defects 232 Chapter8 Problemsolving ENWW ENWW Horizontal lines or streaks Make sure that the operation and location requirements of the printer are met Print the Print Quality Troubleshooting Pages see Print quality troubleshooting and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component Vertical lines Print the Print Quality Troubleshooting Pages see Print quality troubleshooting and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component Color fade in all colors Make sure that the operation and location requirements of the printer are met Calibrate the printer Misaligned colors Request a FULL CALIBRATE NOW using the printer control panel see Print qualit
28. Control panel message TRAY X SIZE lt SIZE gt Setting saved alternates with TRAY XX SIZE lt SIZE gt Recommend move switch to STANDARD TRAY X SIZE lt SIZE gt Settings not saved alternates with TRAY XX SIZE lt SIZE gt To change move tray switch to CUSTOM TRAY X SIZE lt SIZE gt Settings not saved alternates with TRAY XX SIZE lt SIZE gt To change size move guides in tray TRAY X SIZE lt SIZE gt Verify tray switch set to CUSTOM alternates with TRAY X SIZE lt SIZE gt Then close tray 178 Chapter 8 Problemsolving A detectable media size was selected from the menu and the tray switch is set to CUSTOM Although not required the size selected can be automatically sensed if the tray switch is moved to STANDARD A non detectable media size was selected from the menu and the tray switch is set to STANDARD In order to change the tray size to the size selected the tray switch must first be in the CUSTOM position A detectable media size was selected from the menu but the tray guide sensors detect a different size The size selected from the menu does not match the size detected by the tray Size detection occurs when the tray switch is set to the STANDARD position The tray switch is already in the correct position for the size selected A non detectable media size was selected from the menu and the tray is open The selected size requires that the tray switch be s
29. DDR plus 32 MB of additional memory on the formatter board and an additional open dual inline memory module DIMM slot HP Color LaserJet 5550n ENWW Printer configurations 5 The HP Color LaserJet 5550n printer is a four color laser printer that prints up to 28 A4 pages per minute ppm and up to 27 letter size ppm Following is a list of printer features For more detailed information about each feature see Printer features Tray 1 is a multipurpose tray that holds up to 100 sheets of various print media or 20 envelopes Tray 2 is a 500 sheet paper feeder that supports Letter Letter Rotated A4 A4 Rotated executive A5 JIS B4 JIS B5 JIS 11 x 17 A3 16K 8K Executive JIS 8 5 x 13 and Legal sizes This tray can also handle custom media Capability to connect using parallel network and Jetlink ports The printer contains three enhanced input output EIO slots a Jetlink port a universal serial bus USB 1 1 connection and a standard bidirectional parallel cable interface IEEE 1284 C compliant The printer also contains an HP Jetdirect 620N print server EIO network card 160 megabytes MB of synchronous dynamic random access memory SDRAM 128MB DDR plus 32 MB of additional memory on the formatter board and an additional open dual inline memory module DIMM slot HP Color LaserJet 5550dn The HP Color LaserJet 5550dn is a four color laser printer that prints up to 28 A4 pages per minute ppm and up to 2
30. ENWW Replacing supplies When you use genuine HP supplies the printer automatically notifies you when supplies are nearly depleted The notification to order supplies allows ample time to order new supplies before they need to be replaced Locating supplies Supplies are identified by labeling and blue plastic handles The following figure illustrates the location of each supply item Or DE SNNN Sa OTS Supply item locations 1 fuser 2 print cartridges 3 transfer unit Supply replacement guidelines To facilitate the replacement of supplies keep the following guidelines in mind when setting up the printer e Sufficient space is required above and in the front of the printer for removing supplies e The printer should be located on a flat sturdy surface For instructions on installing supplies see the installation guides provided with each supply item or see more information at hitp www hp com support clj5550 When you connect select Solve a Problem CAUTION Hewlett Packard recommends the use of HP products in this printer Use of non HP products may cause problems requiring service that is not covered by the Hewlett Packard warranty or service agreements ENWW Replacing supplies 139 Making room around the printer for replacing supplies The following illustration shows the clearance necessary in front of above and to the side of the printer for replacing supplies PN I J d H vay a
31. JOB Press to highlight your USER NAME Press v to select your USER NAME Press to highlight a JOB NAME Press v to select the JOB NAME Press to highlight DELETE Press v to select DELETE 0 Press v to delete the job ee a eo 6 o Private jobs This option allows you to send a print job directly to the printer memory Selection of Private Job activates the PIN field The print job can be printed only after you type a PIN in the printer control panel After the job is printed the printer removes the job from the printer memory This feature is useful when you are printing sensitive or confidential documents that you do not want to leave in an output bin after printing Private Job stores the print job on the hard drive or in printer RAM memory After it is released for printing the private job is immediately deleted from the printer If more copies are needed you have to reprint the job from the program If you send a second private job to the printer with the same user name and job name as an existing private job and you have not released the original job for printing the job will overwrite the existing job regardless of the PIN Private jobs are deleted if power to the printer is turned off A lock symbol next to a job name indicates that the job is private Specify that a job is private from the driver Select the Private Job option and type a 4 digit PIN To avoid overwriting jobs with the same name also specify a usern
32. SETUP Press to highlight JAM RECOVERY Press v to select JAM RECOVERY Press to highlight OFF 9 Press v to select OFF aS SS et ee w 10 Press the Menu button to return to the Ready state To improve print speed and increase memory resources you may want to disable paper jam recovery If paper jam recovery is disabled the pages involved in a jam will not be reprinted 182 Chapter8 Problemsolving ENWW Common causes of paper jams The following table lists common causes of paper jams and suggested solutions for resolving them Print media does not meet HP recommended Use only media that meets HP specifications media specifications See Supported paper weights and sizes A supply item is installed incorrectly causing Verify that all print cartridges the transfer unit repeated jams and the fuser are correctly installed You are reloading paper that has already passed Do not use media that has been previously through a printer or copier printed on or copied An input tray is loaded incorrectly Remove any excess media from the input tray Press media down in the input tray so it fits below the tabs and within the media width guides See Configuring input trays Print media is skewed Input tray guides are not adjusted correctly Adjust input tray guides so they hold media firmly in place without bending it If media heavier than 120 g m 32 Ib is loaded into Tray 2 3 4 or 5 the media might skew Print m
33. X lt TYPE gt lt SIZE gt message the tray is ready for use ENWW Configuring input trays 81 7 Ifthe printer displays Tray X lt TYPE gt lt SIZE gt press v to change the size and type configuration 8 The size menu appears 9 Press to highlight ANY SIZE 10 Press v to select ANY SIZE 11 The type menu appears 12 Press a to highlight ANY TYPE 13 Press v to select ANY TYPE 14 The printer displays Tray X ANY SIZE ANY TYPE Press to accept the size type settings and exit the message The tray is ready for use Loading Tray 1 when the same paper is used for multiple print jobs Follow this procedure if Tray 1 continues to be loaded with the same type of paper and the paper is not removed from the tray between jobs This procedure may also increase the printer performance when printing from Tray 1 CAUTION To avoid jams never add or remove a tray during printing Before loading the paper from the Control panel press the Menu key to enter the MENUS Press v or a to highlight PAPER HANDLING Press v to display PAPER HANDLING menu Press v or a to highlight TRAY 1 SIZE Press v to display the TRAY 1 SIZE values Press v or a to highlight the correct size oo Oh a ee oa Press v to select the size Note If selecting CUSTOM also select the unit of measure the X and the Y dimensions 8 Press v or a to highlight TRAY 1 TYPE 9 Press v to display the TRAY 1 TYPE values 10 Press v or a to highlight
34. a custom size move the switch in the tray to custom See Supported paper weights and sizes for a complete list of available sizes Allows you to configure the media type for Trays 2 3 4 and 5 The default is PLAIN See Supported paper weights and sizes for a complete list of available types Paper handling menu 43 Configure device menu The configure device menu allows you to change or reset the default print settings adjust the print quality and change the system configuration and I O options Printing menu These settings affect only jobs without identified properties Most jobs identify all of the properties and override the values set from this menu This menu can also be used to set default paper size and type eraren p Speero COPIES Allows you to set the default number of copies DEFAULT PAPER SIZE A list of available sizes appears Allows you to set the default paper size DEFAULT CUSTOM PAPER UNIT OF MEASURE Allows you to set the default SIZE X DIMENSION size for any job without dimensions Y DIMENSION DUPLEX Allows you to enable or disable the duplex function on models with duplexing capability DUPLEX BINDING LONG EDGE This item appears only if the printer has a duplex unit and if SHORT EDGE DUPLEX is set to ON It allows you to choose the edge of the paper to use for binding duplex jobs MANUAL FEED Allows you to manually feed paper COURIER FONT REGULAR Allows you to select a versio
35. a prompt before pulling from the multipurpose tray If you select UNLESS LOADED the system will display the prompt only if the multipurpose tray is empty e PS DEFER MEDIA This setting affects how non HP PostScript drivers will behave with the device There is no need to change this setting if using the drivers supplied by HP If set to ENABLED non HP PostScript drivers will use the HP tray selection method as the HP drivers do If set to DISABLED some non HP PostScript drivers will use the PostScript tray selection method instead of the HP method To set Use Requested Tray Press Menu to enter the MENUS Press to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight SYSTEM SETUP Press v to select SYSTEM SETUP Press to highlight TRAY BEHAVIOR Press v to select TRAY BEHAVIOR Press v to select USE REQUESTED TRAY Press a or w to select EXCLUSIVELY or FIRST O ooN O o MOAN a oa Press v to set the behavior 11 Press MENU To set manually feed prompt Press Menu to enter the MENUS Press to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight SYSTEM SETUP Press v to select SYSTEM SETUP Press to highlight TRAY BEHAVIOR oS ae Se YS 54 Chapter 2 Control panel ENWW Note ENWW 7 Press v to select TRAY BEHAVIOR 8 Press to highlight MANUAL FEED PROMPT 9 Press v to select MANUAL FEED PROMPT 10 Press a or w to select ALW
36. a wireless network running Microsoft Apple Netware UNIX or Linux network operating systems This wireless technology provides a high quality printing solution without the physical constraints of wiring Peripherals can be conveniently placed anywhere in an office or home and can be easily moved without changing network cables Installation is easy with the HP Install Network Printer Wizard HP Jetdirect 802 11b print servers are available for adapting wireless printing to USB and parallel connections Bluetooth Bluetooth wireless technology is a low power short range radio technology that can be used to wirelessly connect computers printers personal digital assistants PDAs cell phones and other devices Unlike infrared technology Bluetooth s reliance on radio signals means that devices do not have to be in the same room office or cubicle with an unobstructed line of sight in order to communicate This wireless technology increases portability and efficiency within business network applications The HP Color LaserJet 5550 series printer uses a Bluetooth adapter hp bt1300 to incorporate Bluetooth wireless technology The adapter is available for either USB or parallel connections The adapter has a 10 meter line of site operation range in the 2 5 GHz ISM band and can achieve data transfer rates up to 723 Kbps The device supports the following Bluetooth profiles e Hardcopy Cable Replacement Profile HCRP e Serial Port Pr
37. allows two options for reporting that supplies are low CONTINUE is the default value e CONTINUE allows the printer to continue printing while displaying a warning until the supply is replaced e STOP causes the printer to pause printing until you replace the used supply or press v which allows the printer to print while continuing to display the warning To set supplies low reporting 1 Press Menu to enter the MENUS 2 Press to highlight CONFIGURE DEVICE 3 Press v to select CONFIGURE DEVICE 4 Press to highlight SYSTEM SETUP 5 Press v to select SYSTEM SETUP 6 Press to highlight SUPPLIES LOW 7 Press v to select SUPPLIES LOW 8 Press a or to select the appropriate setting 9 Press v to set the selection 1 0 Press Menu Color supply out There are two options for this menu item e autoContinueBlack allows the printer to continue printing using black toner only when a color supply is empty A warning message displays on the control panel when the printer is in this mode Printing in this mode is allowed only for a specific number of pages After that the printer will pause printing until you replace the empty color supply e STOP causes the printer to stop printing until the empty color supply is replaced To set color supply out response 1 Press Menu to enter the MENUS 2 Press to highlight CONFIGURE DEVICE 3 Press v to select CONFIGURE DEVICE 4 Press to highlight SYSTEM SETUP 5 Pres
38. and bottom of the slot and then slide the board back into the printer Replace and tighten the eight screws removed in step 4 12 If you installed a memory DIMM go to Enabling memory To install a flash memory card CAUTION Do not insert a flash memory card that is designed for use with a digital camera into the printer The printer does not support photo printing directly from a flash memory card If you install a camera type flash memory card the control panel displays a message asking if you want to reformat the flash memory card If you choose to reformat the card all data on the card will be lost 1 Turn the printer off 244 Appendix A Working with memory and print server cards ENWW 2 Disconnect all power and interface cables 4 Using a 2 Phillips screwdriver remove the eight screws holding the board in place and set them aside ENWW Installing memory and fonts 245 5 Slide out the formatter board and set it on a clean flat grounded surface 6 Align the groove on the side of the flash memory card with the notches in the connector and push it in the slot until it is fully seated CAUTION Do not insert the flash memory card at an angle Note The first flash memory slot marked Firmware Slot is reserved for firmware only Slots 2 and 3 should be used for all other solutions 7 Align the formatter board in the tracks at the top an
39. available only in the PCL 6 drivers See the printer driver Help for available features e Use the PCL 6 driver to take full advantage of printer features For general office printing the PCL 6 driver is recommended to provide optimum performance and print quality e Use the PCL 5c driver if backward compatibility with previous PCL printer drivers or older printers is necessary e Use the PS driver if you are printing primarily from PostScript specific programs such as Adobe and Corel for compatibility with PostScript Level 3 needs or for PS font DIMM support Note The printer automatically switches between PS and PCL printer languages Printer driver Help Each printer driver has Help screens that can be activated by using either the Help button the F1 button on the computer keyboard or a question mark symbol in the upper right corner in the printer driver depending on the Windows operating system used These Help screens give detailed information about the specific driver Printer driver Help is separate from your program Help Accessing the printer drivers Use one of the following methods to access the printer drivers from your computer ENWW Printer software 15 16 Operating System Windows 98 NT 4 0 and ME Windows 2000 and XP Macintosh OS 9 1 Macintosh OS X 10 1 Chapter 1 Printer basics To change settings for all immediate print jobs until the application is closed From the File menu in the appl
40. bottom of the page feeding into the printer For Tray 2 3 4 or 5 load these media printed side down with the top of the page toward the back of the printer Printer model does not support two sided printing The HP Color Laser Jet 5550 and HP Color Laser Jet 5550N do not support automatic two sided printing 220 Chapter 8 Problemsolving ENWW Printer response problems No display message C The printer s on off button is in the standby Verify that the printer is on Fans may run while position the printer is in standby mode off The printer s memory DIMMs are defective or Verify that the printer s memory DIMMs are installed incorrectly correctly installed and are not defective The power cord is not firmly plugged into both Turn off the printer and then disconnect and the printer and the power receptacle reconnect the power cord Turn the printer back on The line voltage is incorrect for the printer power Connect the printer to a proper voltage source configuration as specified on the Power Rating Label on the back of the printer The power cord is damaged or excessively worn Replace the power cord The power source receptacle is not working Connect the printer to a different power correctly receptacle Printer is on but nothing prints Cause The printers Ready indicator light is not lit Press Stop to return the printer to the Ready state The top cover is not closed properly Close the top cov
41. calibrates and cleans at various times to maintain the highest level of print quality The user may also request the printer to calibrate via the printer s control panel using QUICK CALIBRATE NOW or FULL CALIBRATE NOW located in the CALIBRATION and PRINT QUALITY menu QUICK CALIBRATE NOW is used for color tone calibration and takes about 90 seconds If color density or tone seems wrong Quick Calibration can be run Full Calibration includes the Quick Calibrate routines and adds Drum Phase Calibration and Color Plane Registration CPR This takes about 3 minutes and 30 seconds If color layers cyan magenta yellow black on the printed page seem to be shifted from one another Full Calibration should be run The HP Color LaserJet 5550 printer incorporates a new feature to skip calibration when appropriate making the printer available more quickly For example when the power switch is turned off then on again quickly calibration is not needed and will be skipped This saves approximately one minute in time to be ready The printer may pause printing while it is calibrating or cleaning When possible the printer will wait for the job to complete before calibrating or cleaning 1 Press Menu to enter the MENUS 2 Press to highlight CONFIGURE DEVICE 3 Press v to select CONFIGURE DEVICE 4 Press to highlight PRINT QUALITY 5 Press v to select PRINT QUALITY 6 Press to highlight QUICK CALIBRATE NOW 7 Press v to select QUICK
42. configured or is not working properly verify that the port is working properly The printer has not been correctly named for the Use the appropriate utility to name the printer on network or Macintosh computer the network For Macintosh OS 9 x computers select the printer from within the Chooser For Macintosh OS X 10 1 and later open the Print Center Application select the connection type and select the printer Unable to select the printer from the computer Cause If you are using a switch box the printer may not Select the correct printer through the switch box be selected for the computer 222 Chapter8 Problemsolving ENWW Unable to select the printer from the computer continued Cause The printers Ready indicator light is not lit Press Stop to return the printer to the Ready state A printer message other than Ready appears on See Control panel messages the printer control panel The correct printer driver is not installed in the Install the correct printer driver For more computer information about how to access the printer drivers see Accessing the printer drivers The correct printer and port are not selected on Select the correct printer and port the computer The network is not configured properly for this Use the network software to verify the printers printer network configuration or consult with the network administrator The power source receptacle is not working Connect the print
43. control panel set the paper size to CUSTOM or ANY CUSTOM Some software applications and printer drivers allow you to specify custom paper size dimensions Be sure to set the correct paper size in both the page setup and print dialog boxes If your software does not allow this specify the custom paper size dimensions in the Paper handling menu of the printer control panel See Paper handling menu for more information 104 Chapter 4 Printing tasks ENWW Note Note The printer feeder supports up to 312 mm wide but the printer driver is limited to 304 mm For more information about how to access the printer drivers see Accessing the printer drivers If your software application requires you to calculate margins for custom size paper see the online Help for that application Stopping a print request You can stop a print request either from the printer control panel or from your software application To stop a print request from a computer on a network see the online Help for the specific network software It may take some time for all printing to clear after you have canceled a print job To stop the current print job from the printer control panel 1 Press Stop on the printer control panel to pause the job that is currently printing The control panel menu provides the option to resume printing or to cancel the current job 2 Press Menu to exit the menu and resume printing or highlight CANCEL JOB and press v to cancel the
44. control panel configuration settings 55 To disable enable PowerSave 1 2 3 4 5 6 T 8 9 1 Press Menu to enter the MENUS Press to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight RESETS Press v to select RESETS Press to highlight POWERSAVE Press v to select POWERSAVE Press a or v to select ON or OFF Press v to set the selection 0 Press MENu Personality This printer features automatic personality printer language switching AUTO configures the printer to automatically detect the type of print job and configure its personality to accommodate that job PCL configures the printer to use Printer Control Language PDF configures the printer to print PDF files MIME configures the printer for use with hand held devices such as cellular phones and personal digital assistants PDAs PS configures the printer to use PostScript emulation To set the personality 1 2 3 4 5 6 1 8 9 1 Press Menu to enter the MENUS Press to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight SYSTEM SETUP Press v to select SYSTEM SETUP Press to highlight PERSONALITY Press v to select PERSONALITY Press a or w to select the appropriate personality AUTO PS PCL or PDF Press v to set the personality 0 Press Menu 56 Chapter 2 Control panel ENWW ENWW Clearable warnings You can determine the display time of
45. copying Job storage features 105 Note CAUTION To use the Private Job and Proof and Hold features you must have a minimum of 192 MB of memory 160 MB DDR plus 32 MB of additional memory on the formatter board To use the quick copy and stored jobs features you must install an optional hard drive in the printer HP Color LaserJet 5550 5550n 5550dn 5550dtn models and properly configure the drivers Make sure to uniquely identify jobs in the printer driver before printing Using default names may override previous jobs with the same default name or cause the job to be deleted For more information about how to access the printer drivers see Accessing the printer drivers Storing a print job You can download a print job to the printer without printing it You can then print the job at any time through the printer control panel For example you may want to download a personnel form calendar time sheet or accounting form that other users can access and print To store a print job permanently select the Stored Job option in the driver when printing the job 1 Press Menu to enter MENUS RETRIEVE JOB is highlighted Press v to select RETRIEVE JOB Press to highlight your USER NAME Press v to select your USER NAME Press to highlight a JOB NAME Press v to select the JOB NAME PRINT is highlighted 8 Press v to select PRINT S oe a Se oe N 9 Press a or to select the first digit of the PIN 10 Press v to sele
46. deceaatwess 228 Guidelines for printing with different fonts ce ccccecccceeceseeeeseeeeseeeeeaeeeeseeeeaeeeeseeeeeees 228 Software application problems cccccecccssccceececceeeeceeeeceeeeseeceseeceseeeesseeeeseeesseessaeesseeesnes 229 Unable to change system selections through software cccccccceececeececeeeeeeeeeceeeeeseeeeaeees 229 Unable to select a font from the software eeccccecceeeeeeeeeeeseeeeeeeeeseeeeeseeeseeeeseneesaeeesaeees 229 Unable to select colors from the software ccccccceecceeseeeeeseeeeeseeeeeseeeeesaeeeesseeeeesaeeesaaeeeeas 229 Printer driver does not recognize Tray 3 4 or 5 in the duplex printing accessory 229 Print quality troubleshooting ccccceeeccseeeeeeeeeceeeeseeeeseeeeseeeesseeeeseeeeseeessaeessaeeesaeesseesseeeesaaes 230 Print quality problems associated With paper cccccccecceeeceeeceeeeeeeaeeeeeeeeeeeeeeseeeeeeeey 230 Overhead transparency defects cccccceccceeeeeceeeeeeeeeeeeeeeseeeeseeeeseaeeeseeeesaueesseeeeseeeesaes 230 Print quality problems associated with the environment ccccceceseeeceeeeeeeeeeeeaeeeees 231 Print quality problems associated with JAMS cccecccseeeeceeeeseeeeseeeeeeeeeeeeeeesaeeeaeeesaaaes 231 Print quality problems associated with maintenance ccccsecceeeceeeeaeeeeeeeseeeeeeeeaees 231 Print quality troubleshooting PAGES cccceeccseeeceeeeeeeee
47. eS FS a To manually configure TCP IP parameters from the printer control panel Use manual configuration to set an IP address subnet mask and local and default gateway Setting an IP address Press Menu to enter the MENUS Press to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight I O Press v to select EIO X Press to highlight TCP IP Press v to select TCP IP 1 2 3 4 5 Press v to select I O 6 7 8 9 Press to highlight MANUAL SETTINGS Network configuration 63 10 Press v to select MANUAL SETTINGS 11 Press to highlight MANUAL 12 Press to highlight IP ADDRESS 13 Press v to select IP ADDRESS Note The first of three sets of numbers is highlighted If there is not a number highlighted a highlighted empty underscore appears 14 Press a or w to increase or decrease the number for configuring the IP address 15 Press v to move to the next set of numbers 16 Repeat steps 15 and 16 until the correct IP address is entered 17 Press the Menu button to return to the Ready state Setting the subnet mask 1 Press Menu to enter the MENUS 2 Press to highlight CONFIGURE DEVICE 3 Press v to select CONFIGURE DEVICE 4 Press to highlight I O 5 Press v to select I O 6 Press to highlight EIO X where X 1 2 or 3 7 Press v to select EIO X 8 Press to highlight TCP IP 9 Press v to select TCP IP 10 Press to highlight MANUAL SETT
48. for a Macintosh computer the network For Macintosh OS 9 x computers select the printer from within the Chooser For Macintosh OS X 10 1 and later open the Print Center Application select the connection type and then select the printer Printer is on but is not receiving data Cause The printers Ready indicator light is not lit Press Stop to return the printer to the Ready state The top cover is not closed properly Close the top cover firmly A printer message other than Ready appears on See Control panel messages the printer control panel The interface cable is not correct for this Select the correct interface cable for your configuration configuration See Parallel configuration or Enhanced I O EIO configuration The interface cable is not securely connected to Disconnect and reconnect the interface cable both the printer and the computer The printer is not configured correctly See Changing printer control panel configuration settings for configuration information The interface configurations on the printer s Configure the printer to match the computer configuration page do not match the configuration configurations on the host computer The computer is not working properly Try using an application that you know works properly to check the computer or in DOS type Dir gt Prn at the DOS prompt The computer port that the printer is connected Run another peripheral connected to this port to to is not
49. how to print some printer pages 120 Chapter5 Managing the printer ENWW ENWW Alerts tab The Alerts tab allows you to configure the printer to automatically notify you of printer alerts The Alerts tab has links to the following main pages e Set up status alerts e Administrative settings Set up status alerts page On the Set up status alerts page you can choose to turn alerts on or off specify when the printer should send an alert and choose from two different types of alerts e a pop up message e a task bar icon Click Apply to activate the settings Administrative settings page On the Administrative settings page you can set the frequency of how often the HP Toolbox checks for printer alerts Three settings are available e Less often every 15000 milliseconds e Normal every 8000 milliseconds e More often every 4000 milliseconds If you want to reduce network I O traffic reduce the frequency that the printer checks for alerts Documentation tab The Documentation tab contains links to these information sources e User Guide Contains the information about the printer usage warranty specifications and support that you are currently reading The user guide is available in both HTML and PDF format e Install Notes Contains installation information about the printer Device Settings button Clicking the Device Settings button connects you to the printer s embedded Web server see Using the embedded Web
50. in Intermediate paper Heavy paper Extra heavy paper Cardstock Glossy paper Heavy Glossy 106 to 120 g m Maximum stack 29 to 32 Ib bond height 10 mm 0 4 in 120 to 120 g m Maximum stack 32 to 32 Ib bond height 10 mm 0 4 in 0 12 to 0 13 mm thick Maximum stack 4 7 to 5 5 mils thick height 10 mm 0 4 in 0 10 to 0 13 mm thick Maximum stack 4 to 5 mils thick height 10 mm 0 4 in 75 to 105 g m 20 envelopes 20 to 28 Ib bond Maximum stack height 10 mm 0 4 in 1 Paper up to 312 mm wide can be fed through the paper path but most drivers only support 306 mm maximum width High Gloss Images Transparency Tough Paper Envelopes Labels Note The following table lists the standard sizes of paper that the printer can automatically detect when loaded in Tray 2 and optional Trays 3 4 and 5 For more information about loading standard non detectable size paper see Configuring input trays Tray 2 and optional Trays 3 4 and 5 paper sizes and types Tray 2 and optional Weight or thickness Capacity Trays 3 4 and 5 Automatically detectable standard sizes Letter Letter Rotated A4 A4 Rotated A3 11x17 Legal B4 JIS B5 JIS A5 Executive Nondetectable standard sizes 16K 8K Executive JIS 8 5x 13 Minimum Size unless 76 by 127 mm otherwise noted 3 by 5 in 28 Chapter 1 Printer basics ENWW ENWW Tray 2 and optional Trays 3 4 and 5 paper sizes and types continued
51. in the printer on an optional hard drive PRINT PCL FONT LIST Prints the available PCL fonts PRINT PS FONT LIST Prints the available PS emulated PostScript fonts 42 Chapter 2 Control panel ENWW Paper handling menu Note ENWW The paper handling menu allows you to configure input trays by size and type It is important to correctly configure the trays with this menu before you print for the first time If you have used previous HP Color LaserJet printers you might be accustomed to configuring Tray 1 to first mode or cassette mode To mimic the settings for first mode configure Tray 1 for size ANY SIZE and type ANY TYPE To mimic the settings for cassette mode set either the size or type for Tray 1 to a setting other than ANY CC TRAY 1 SIZE A list of available sizes appears TRAY 1 TYPE A list of available types appears TRAY lt N gt SIZE A list of available sizes appears N 2 3 4 or5 TRAY lt N gt TYPE A list of available types appears N 2 3 4 or5 Allows you to configure the media size for Tray 1 The default is ANY SIZE See Supported paper weights and sizes for a complete list of available sizes Allows you to configure the media type for Tray 1 The default is ANY TYPE See Supported paper weights and sizes for a complete list of available types Allows you to configure the media size for Trays 2 3 4 and 5 The default setting is the size detected by the guides in the tray To use
52. item Description A list of stored jobs appears Scroll through the list to find a specific stored job NO STORED JOBS If there are no stored jobs this message appears in place of the list ENWW Retrieve job menu for printers with a hard drive 41 Information menu Use the information menu to access and print specific printer information ee PRINT MENU MAP Prints the control panel menu map which shows the layout and current settings of the control panel menu items See Printer information pages PRINT CONFIGURATION Prints the printer configuration page PRINT SUPPLIES STATUS PAGE Prints the estimated remaining life for the supplies reports statistics on total number of pages and jobs processed print cartridge manufacture date serial number page counts and maintenance information SUPPLIES STATUS Displays the supplies status in a scrollable list PRINT USAGE PAGE Prints a count of all media sizes that have passed through the printer lists whether they were simplex duplex monochrome or color and reports the page count PRINT DEMO Prints a demonstration page PRINT RGB SAMPLES Prints color samples for different RGB values The samples act as a guide for color matching on the HP Color LaserJet 5550 PRINT CMYK SAMPLES Prints color samples for different CMYK values The samples act as a guide for color matching on the HP Color LaserJet 5550 PRINT FILE DIRECTORY Prints the name and directory of files stored
53. lists the estimated replacement intervals for supplies and the control panel messages that prompt when to replace each item Usage conditions and print patterns may cause results to vary Printer message Page count Approximate time period Color cartridges REPLACE BLACK 13 000 pages 3 25 months CARTRIDGE REPLACE lt COLOR gt CARTRIDGE Image Transfer kit REPLACE 120 000 pages 40 months TRANSFER KIT Image Fuser kit Image Fuser kit kit REPLACE FUSER KIT FUSER KIT 150 000 pages 000 150 000 pages 50months months 12 000 pages 3 months 1 Approximate life is ee on 4 000 pages per month 2 Approximate average A4 letter size page count based on approximately 5 percent coverage of individual colors To order supplies online go to http www hp com supplies clj5550 You can use the HP Toolbox or the embedded Web server to order supplies For more information see hp toolbox and Using the embedded Web server Managing the print cartridge 133 Checking the print cartridge life You can check the print cartridge life using the printer control panel the embedded Web server printer software or HP Web Jetadmin software Check the supplies gauge on the printer control panel for approximate supply levels READY i ee ok Ha bel Lal Printer display 1 Message area 2 Prompt area 3 Supplies gauge 4 Print cartridge colors from left to right black magenta yellow and cyan For precise levels follow the ins
54. might prompt you to move the CUSTOM STANDARD switch in the tray to another position or to move the length width guides Follow the instructions in the prompt close the tray and follow these steps from the beginning 12 Press v or a arrows to highlight the correct unit either millimeters or inches 13 Press v to select the X value The X DIMENSION menu appears 14 Press v or a to change the X dimension value until it is correct 15 Press v to select the value The Y DIMENSION menu appears 16 Press v or a to change the Y dimension value until it is correct 17 Press v to select the value A Setting saved message appears and then the Tray X TYPE menu appears 18 To change the type press v or a to highlight the correct paper type 19 Press v to select the paper type A Setting saved message appears and then the current type and size settings are displayed again 20 If size and type are now correct press to accept the settings and exit the message The tray is ready for use Configuring trays using the Paper Handling menu You can also configure the trays for type and size without a prompt from the printer Use the paper handling menu to configure the trays as follows Configuring the paper size 1 Press Menu to enter the MENUS 2 Press to highlight PAPER HANDLING 3 Press v to select PAPER HANDLING 4 Press to highlight TRAY lt N gt SIZE N represents the number of the tray you are configuring Pr
55. must be set before the size can be selected from the control panel Close the tray ENWW Control panel messages continued Control panel message TRAY XX SIZE lt SIZE gt Recommend move switch to STANDARD alternates with TRAY XX SIZE lt SIZE gt Then close tray TYPE MISMATCH IN TRAY X For help press alternates with Ready Unable To Mopy Job alternates with Processing Unable To Store Job alternates with Processing USE TRAY X lt TYPE gt lt SIZE gt Size detected by tray alternates with Tray X lt TYPE gt lt SIZE gt To change size or type press v USE TRAY X lt TYPE gt lt SIZE gt To change press a v To use press v Wait for printer to reinitialize ENWW A detectable media size was selected from the menu and the tray is open Although not required the size selected can be automatically sensed if the tray switch is moved to STANDARD The media type loaded in the tray does not match the media type configured for the tray A Mopy job cannot be mopied because of a memory disk or configuration problem Only one copy will be produced A job cannot be stored because of a memory disk or configuration problem The printer is reporting the current configuration of tray X The tray switch is in the STANDARD position The printer is offering a selection of alternate media to use for the print job RAM disk settings have been changed before the pr
56. of paper Some areas of the paper reject toner Use paper from a different source or from an unopened ream of paper The letterhead you are using is printed on rough paper Use a smoother xerographic paper If this solves your problem consult with the printer of your letterhead to verify that the paper used meets the specifications for this printer See Supported paper weights and sizes The paper is excessively rough Use a smoother xerographic paper The transparencies you are using are not designed for proper toner adhesion Use only transparencies designed for HP Color LaserJet printers Overhead transparency defects Overhead transparencies may display any of the image quality problems that any other type of paper will cause as well as defects specific to printing on transparencies In addition because transparencies are pliable while in the print path they are subject to being marked by the paper handling components Note Allow transparencies to cool for at least 30 seconds before handling them In the printer driver Paper tab select Transparency as the paper type Also make sure that the tray is correctly configured for transparencies Check that the transparencies meet the specifications for this printer See Supported paper weights and sizes For more information consult the HP LaserJet Printer Family Print Media Guide See http www hp com support clj5550 for HP LaserJet Printer Family Print Media Guide ordering infor
57. of various print media or 20 envelopes e Tray 2 is a 500 sheet paper feeder that supports Letter Letter Rotated A4 A4 Rotated executive A5 JIS B4 JIS B5 JIS 11 x 17 A3 16K 8K Executive JIS 8 5 x 13 and Legal sizes This tray can handle custom media e Trays 3 4 and 5 can hold 500 sheets of Letter Letter Rotated A4 A4 Rotated executive A5 JIS B4 JIS B5 JIS 11 x 17 A3 16K 8K Executive JIS 8 5 x 13 and Legal sizes These trays can also handle custom media e Printer stand e Automatic two sided duplex printing e Capability to connect using parallel network and Jetlink ports The printer contains three enhanced input output EIO slots a Jetlink port a universal serial bus USB 1 1 connection and a standard bidirectional parallel cable interface IEEE 1284 C compliant The printer also contains an HP Jetdirect 620N print server EIO network card e 288 MB of SDRAM 256 MB DDR plus 32 MB of additional memory on the formatter board and an additional DIMM slot This printer has two 200 pin small outline dual inline memory module SODIMM slots that accept 128 or 256 MB RAM each Additionally this printer contains a hard drive 8 Chapter 1 Printer basics ENWW Note If you add Tray 5 to the printer after you purchase the printer the tray position indicator might display the wrong number To change the number slide the position indicator switch to the number 5 ENWW Printer c
58. on the network so that other network users can print to it You can also share a USB directly connected printer See your Windows documentation to enable Windows sharing After the printer is shared install the printer software on all computers that share the printer Installing Macintosh printing system software for networks This section describes how to install Macintosh printing system software The printing system software supports Apple Mac OS version 8 6 through 9 2 x Apple Mac OS version 10 1 and later The printing system software includes the following components e PostScript Printer Description PPD files The PPDs in combination with the Apple PostScript printer drivers provide access to printer features An installation program for the PPDs and other software is provided on the CD ROM that came with the printer Use the Apple LaserWriter 8 printer driver that comes with the computer e HP LaserJet Utility The HP LaserJet Utility provides access to features that are not available in the printer driver Use the illustrated screens to select printer features and complete the following tasks with the printer e Name the printer e Assign the printer to a zone on the network e Assign an IP to the printer e Download files and fonts e Configure and set the printer for IP or AppleTalk printing Note The HP LaserJet Utility is not currently supported for OS X but the utility is supported for the Classic environment
59. page description 42 printing 113 system setup menu 46 T troubleshooting checklist 151 color printing problems 225 control panel problems 224 duplexing 219 incorrect printer output 227 jams 181 media handling problems 215 overhead transparencies 230 print quality 230 printer response 221 software applications 229 transparencies 218 two sided printing 99 U Update Now 13 usage page description 42 printing 113 USB configuration 70 W warranty print cartridge 257 product 255 transfer unit 258 wireless printing 802 11b standard 74 Bluetooth 74 Index 277 278 Index ENWW invent 2004 Hewlett Packard Development Company L P www hp com Q3713 90913
60. partially fed paper 9 If the paper tears make sure that all paper fragments are removed from the paper path eh lt Pre sA a CE Pe EE rrr Clr mS si Wp l A a Sen He tte se me TTD it Inspect the above paper path to ensure that it is clear before resuming printing 10 Check Trays 3 4 and 5 to make sure the paper is located correctly and flush with the 11 Insert the trays into the printer paper guides 192 Chapter8 Problemsolving ENWW 12 Pull out Tray 2 and place it on a flat surface C a A E ar 5 CE A TU Cc ae 14 Inspect the above paper path to ensure that it is clear If the paper tears make sure that all paper fragments are removed from the paper path Note before resuming printing ENWW Clearing paperjams 193 15 Check the slot at the front of Tray 2 and make sure the paper is loaded correctly and flush with the paper guides SS a 9 SN ae 194 Chapter8 Problemsolving ENWW Jams in the top cover Jams in the top cover occur in the areas indicated below Use the procedures in this section to clear jams in these areas IOE o H NN Jammed paper
61. printing by Source and want the printer to autoswitch from the specified tray see Tray behavior options Use Requested Tray and manually feed Type and Size Printing by Type or Size means you want the printer to pull paper or print paper from the first tray that is loaded with the type or size that you choose Selecting paper by Type rather than Source is similar to locking out trays and helps protect special paper from accidental use However selecting the Any setting does not enable this tray lockout function For example if a tray is configured for letterhead and you specify the driver to print on plain paper the printer will not pull the letternead from that tray Instead it will pull paper from a tray that has plain paper loaded and is configured for plain paper on the printer control panel Selecting paper by Type and Size results in significantly better print quality for heavy paper glossy paper and transparencies Using the wrong setting can result in unsatisfactory print quality Always print by Type for special print media such as labels or grayscale transparencies Always print by Size for envelopes e If you want to print by Type or Size and the trays have not been configured for that type or size in the printer driver select the Type or Size from the Page Setup dialog box the Print dialog box or the Print Properties dialog box The printer will prompt you to load that type and size e If you often print on a certain type o
62. procedure to load detectable standard size paper in the tray The detectable sizes are marked in the tray and include Letter Letter Rotated A4 A4 Rotated A3 11 x 17 Legal B4 JIS B5 JIS A5 and Executive To avoid jams never add or remove a tray during printing The paper path for Tray 3 passes through Tray 2 If Tray 2 is partially pulled out or removed paper from Tray 3 cannot feed into the printer This causes the printer to stop and generate a message that Tray 2 must be installed Similarly Trays 2 3 and 4 must be closed for paper from Tray 5 to feed into the printer Do not print cardstock envelopes or unsupported sizes of media from Tray 2 3 4 or 5 Print on these types of media only from Tray 1 Do not overfill the input tray or open it while it is in use Doing so can cause paper jams Configuring input trays 85 Open the tray 1 2 Adjust the rear paper guide by squeezing the guide adjustment latch and sliding the guide to the length of the media being used 3 Adjust the paper width guide by squeezing the guide adjustment latch and sliding the guide to the width of the media being used ENWW Chapter 4 Printing tasks 86 Note ENWW 4 Load media face up making sure that the stack height of the paper does not exceed the maximum stack height mark in the tray 5 Verify that the tray switch is set to STANDARD 6 Close the tray 7 The printer displays the tray size and
63. refers to computer port settings The unique number assigned to a computer device connected to a network Abbreviation for internetwork packet exchange sequenced packet exchange A single keystroke or command that results in a series of actions or instructions The paper labels transparencies or other material on which the printer prints the image A memory partition with a specific address Black and white Devoid of color The HP term for multiple original prints capability A person who manages a network A system of computers interconnected by telephone wires or other means in order to share information ENWW page buffer parallel cable parallel port PCL peripheral personality pixel PJL PostScript PPD printer driver RAM RARP raster image render RJ 45 ROM ENWW Temporary printer memory used to hold page data while the printer creates an image of the page A type of computer cable often used to connect printers directly to a computer rather than to a network A connection point for a device connected with a parallel cable Abbreviation for Printer Control Language An auxilliary device such as a printer modem or storage system that works in conjunction with a computer Distinctive features or characteristics of a printer or printer language Abbreviation for picture element which is the smallest unit of area in an image displayed on a screen
64. server for more information HP Toolbox links The HP Toolbox links at the left of the screen provide links to the following options e Select a device Select from all HP Toolbox enabled devices e View current alerts View the current alerts for all set up printers You must be printing to view current alerts e Text only page View HP Toolbox as a site map linking to text only pages Using the HP Toolbox 121 122 Chapter5 Managing the printer ENWW Color This chapter describes how the HP Color LaserJet 5550 series printer provides great color printing This chapter also describes ways to produce the best possible color prints The following topics are covered Using color Managing printer color options Matching colors ENWW 123 Using color The HP Color LaserJet 5550 series printer offers great color printing as soon as you set up the printer It provides a combination of automatic color features to generate excellent color results for the general office user plus sophisticated tools for the professional who is experienced with color use The HP Color LaserJet 5550 series printer provides carefully designed and tested color tables to provide smooth accurate color rendition of all printable colors Paper selection For the best color and image quality it is important to select the appropriate paper type from the software printer menu or from the front panel See Selecting print media HP ImageREt 3600
65. state after printing the demo page File directory The file directory page contains information for all installed mass storage devices This option does not appear if no mass storage devices are installed 1 Press Menu to enter the MENUS 2 Press to highlight INFORMATION 3 Press v to select INFORMATION 114 Chapter5 Managing the printer ENWW ENWW 4 Press to highlight PRINT FILE DIRECTORY 5 Press v to select PRINT FILE DIRECTORY The message Printing FILE DIRECTORY appears on the display until the printer finishes printing the file directory page The printer returns to the Ready state after printing the file directory page PCL or PS font list Use the font lists to see which fonts are currently installed in the printer The font lists also show which fonts are resident on an optional hard disk accessory or flash DIMM 1 Press Menu to enter the MENUS 2 Press to highlight INFORMATION 3 Press v to select INFORMATION 4 Press to highlight PRINT PCL FONT LIST or PRINT PS FONT LIST 5 Press v to select PRINT PCL FONT LIST or PRINT PS FONT LIST The message Printing FONT LIST appears on the display until the printer finishes printing the font list page The printer returns to the Ready state after printing the font list page Event log The event log lists the printer events including printer jams service errors and other printer conditions 1 Press Menu to enter the MENUS 2 Press to hi
66. the printer control panel you can make changes to general printer configuration default settings such as tray size and type PowerSave Time printer personality language and jam recovery The printer control panel can also be accessed from a computer by using the setting page of the embedded Web server The computer shows the same information that the control panel shows For more information see Using the embedded Web server CAUTION Configuration settings seldom need to be changed Hewlett Packard recommends that only the system administrator change configuration settings Job storage limit This option sets the limit for the maximum number of jobs stored on the hard drive at the printer The maximum number allowed is 100 and the default value is 32 Note This option is only available if a hard drive is installed To set the job storage limit 1 Press Menu to enter the MENUS 2 Press to highlight CONFIGURE DEVICE 3 Press v to select CONFIGURE DEVICE 4 Press to highlight SYSTEM SETUP 5 Press v to select SYSTEM SETUP 6 Press v to select JOB STORAGE LIMIT 7 Press a or w to change the value 8 Press v to set the value 9 Press MENU Job held timeout This option sets the period of time that the system keeps files in job storage before deleting them from the queue The default setting for this option is OFF the other available settings are 1 HOUR 4 HOURS 1 DAY and 1 WEEK Note This option is only ava
67. then on 62 NO SYSTEM To continue turn off then on 68 X PERMANENT STORAGE FULL For help press alternates with 68 X PERMANENT STORAGE FULL To continue press v 68 X PERMANENT STORAGE WRITE FAIL To continue press v 68 X STORAGE ERROR SETTINGS CHANGED For help press alternates with 68 X STORAGE ERROR SETTINGS CHANGED To continue press v 79 XXXX PRINTER ERROR To continue turn off then on ENWW A printer motor error has occurred No system was found A non volatile storage device is full Pressing the v button should clear the message Printing can continue but there may be unexpected behavior X Description 0 for onboard NVRAM 1 for removable disk flash or hard A non volatile storage device is full Pressing the v button should clear the message Printing can continue but there may be unexpected behavior X Description 0 for onboard NVRAM 1 for removable disk flash or hard One or more printer settings saved in the non volatile storage device is invalid and has been reset to its factory default Pressing the v button should clear the message Printing can continue but there may be unexpected behavior A critical hardware error has occurred Turn the printer off and then back on If the problem persists contact HP Support at http www hp com support clj5550 Note This message might also appear if the transfer unit is missing or incorrectly installed Ensure that
68. tray is not making CONNECTION proper connection with the printer Turn the printer off and then back on If the problem persists contact HP Support at http www hp com support clj5550 Contact the printer administrator to change settings Verify that the printer is on a level surface Turn the printer off Reseat the printer on the 500 sheet input tray If the printer is on the optional printer stand make sure that the support straps are attached to the rear of the stand and printer Turn the printer on after reseating the 500 sheet input tray Calibrating The printer is calibrating Canceling The printer is in the process of canceling a job The message will continue to be displayed while the job is stopped the paper path flushed and any remaining incoming data on the active data channel is received and discarded CARD SLOT X The flash card in slot X is not working NOT FUNCTIONAL poret No action necessary Turn the printer off Remove the card from the slot indicated and replace with a new card Checking paper path The engine is turning its rollers to check No action necessary for possible paper jams Checking printer The engine is doing an internal test CHOSEN PERSONALITY NOT AVAILABLE PJL encountered a request for a personality that did not exist in the printer The job is aborted and no pages will be printed To continue press alternates with CHOSEN PERSONALITY NOT A
69. type configuration If the tray configuration is no longer displayed open and close the tray again Ifthe size and type are correct press to accept the settings 9 To change the size or type press v when the tray configuration is displayed The TRAY X SIZE lt SIZE gt menu appears 10 Press v or a to highlight the correct size 11 Press v to select the size A Setting saved message appears followed by the tray type menu Depending on the size selected the printer might prompt you to move the CUSTOM STANDARD switch in the tray to another position or to move the length width guides Follow the instructions in the prompt close the tray and follow these steps from the beginning 12 To change the type press v or a to highlight the correct paper type 13 Press v to select the paper type A Setting saved message appears and then the current type and size settings are displayed again 14 If size and type are now correct press to accept the size and type settings and then exit the message The tray is ready to use Configuring input trays 87 Loading undetectable standard size media into Trays 2 3 4 and 5 Follow this procedure to load undetectable standard size paper in the tray The undetectable standard sizes include 16K 8K Executive JIS 8 5x13 CAUTION To avoid jams never add or remove a tray during printing CAUTION The paper path for Tray 3 passes through Tray 2 If Tray 2 is partially pull
70. use ENWW Index Symbols Numerics 2 sided printing binding options 101 blank pages 101 control panel settings 100 A accessories ordering 251 auto continue 57 auxiliary connection configuration 71 B booklet printing 102 C clearable warnings setting display time 57 color adjusting 126 halftone options 126 HP ImageREt 3600 124 managing 126 matching 128 print in grayscale 126 printed vs monitor 128 sRGB 125 using 124 color options configuring 53 color supply out reporting 58 components locating 12 configuration page printing 112 configuring e mail alerts 141 control panel blank display 221 buttons 32 34 configuring 52 display 32 lights 32 35 menus 36 37 messages 155 overview 31 ENWW printer personalities 56 problems 224 using in shared environments 60 controlling print jobs 76 D Declaration of Conformity 268 diagnostics menu 50 DIMMs dual inline memory modules installing 241 double sided printing 99 driver autoconfiguration 13 duplex printing 99 E e mail alerts configuring 141 EIO Enhanced Input Output configuring 72 embedded Web server checking toner level 134 description 24 ordering supplies 251 using 116 using to configure alerts 141 envelopes jams 219 loading in Tray 1 84 errors auto continue 57 F FCC regulations 265 file directory page printing 114 flash memory card installing 244 font list printing 115 G grayscale printing 126 H HP fraud hotline 1
71. 0 Professional Server and Advanced Server and Windows XP with Service Pack 1 To download a current version of HP Web Jetadmin and for the latest list of supported host systems visit HP Customer Care Online at http www hp com go webjetadmin Printer software 23 When installed on a host server HP Web Jetadmin can be accessed by any client through a supported web browser such as Microsoft Internet Explorer 5 5 and 6 0 or Netscape Navigator 7 0 HP Web Jetadmin has the following features e Task oriented user interface provides configurable views saving network managers significant time e Customizable user profiles let network administrators include only the function viewed or used e Instant e mail notification of hardware failure low supplies and other printer problems now route to different people e Remote installation and management from anywhere using only a standard Web browser e Advanced autodiscovery locates peripherals on the network without manually entering each printer into a database e Simple integration into enterprise management packages e Quickly find peripherals based on parameters such as IP address color capability and model name e Easily organize peripherals into logical groups with virtual office maps for easy navigation e Manages and configures multiple printers at once For the latest information about HP Web Jetadmin go to htip www hp com go webjetadmin UNIX The HP Jetdire
72. 1 Ordering directly through the printer software for printers directly connected to a SOU araa E E E E E eae 252 To order printing supplies directly through the computer software c sceceseeeees 252 Appendix C Service and Support Hewlett Packard limited warranty statement ccccccceeeeeeeeeseeeeeeeeeeeeeeseeeeseeeeseueeseeeesaaes 255 Limited warranty for print Cartridges ANd IMAGE CUMS ccceseeeeeeeeeeeaeeeeeseeseeseeeeeeneeeeeas 257 HP s Premium Protection Warranty Color LaserJet Image Fuser Kit and Image Transfer Kit Limited Warranty Statement ccccceeceeeeeeeeeeeeeeeeeeseeeeeseeeeeeaeeeeeaeeeeeeneeeees 258 HP maintenance agreements cccccsscccsecceseeseseccsecsseeseeeceeeeauecsseesasesseeteetecseesseesseeesagss 209 On Site service agreements ccccceecccseseecceeececeeeeeccueeeceueeecsuseeseegeecssaueeseuseesseeeesseass 209 Appendix D Printer specifications Electrical specifications siiceexc ore cce tesa rnctteeeteratesenvenracensssancacessalewsieeneweuieeseesenccesseeUeueeeenreeurecseuee 262 PCOS NS Ci SION E E se ect ec E ute eeea eat eee 263 Environmental specifications cccccccsececececeeeceececeeesaneesaeeceueceuceseueeseeeesaeesaeecsueeseeesaeesages 264 Appendix E Regulatory information FCC Te GU OS ie hacrdecess pasate create cedeeds seas dep p E EE E E Ei a EEEa 265 Environmental product stewardship program cccccccecesecceeeceece
73. 26 COCE Software installer automates the printing system installation Online Web registration HP toolbox Chapter 1 Printer basics PostScript Printer Description files PPDs for use with the Apple PostScript drivers that comes with the Mac OS HP LaserJet Utility available from the Internet a printer management utility for Mac OS users HP toolbox for Mac OS X v10 2 and later HP Web Jetadmin a browser based system management tool See http www hp com go webjetadmin for the latest HP Web Jetadmin software HP Jetdirect Printer Installer for UNIX available for download from http www hp com support net_printing ENWW Print media specifications For optimum results use conventional 75 g m to 90 g m 20 to 24 Ib photocopy paper Verify that the paper is of good quality and is free of cuts nicks tears spots loose particles dust wrinkles curls or bent edges e To order supplies in the U S go to http www hp com go ljsupplies e To order supplies worldwide go to http Awww hp com ghp buyonline html e To order accessories go to http www hp com go accessories e For additional information about supported media weights and sizes go to http www hp com support jpaperguide Supported paper weights and sizes Letter and A4 sizes can be loaded with the long edge or short edge leading into the printer Long edge first is the preferred orientation Long edge feed give
74. 32 Index 275 HP Jetdirect print servers installing 248 HP toolbox using 119 hp toolbox 25 HP Web Jetadmin checking toner level 135 using to configure e mail alerts 141 I O menu 48 images printing 96 information menu 42 input trays configuring 43 54 80 IP address displaying 53 J jam recovery setting 59 jams common causes 183 configuring e mail alerts 141 envelopes 219 locations 181 recovery 181 Japanese VCCI statement 269 job held timeout 52 job storage limit 52 K Korean EMI statement 269 L language changing 59 lights 35 M maintenance agreements 259 media colored paper 96 envelopes 96 glossy paper 95 heavy paper 97 HP LaserJet Tough paper 98 labels 97 letterhead 98 preprinted forms 98 recycled paper 98 selecting 78 transparencies 95 276 Index memory adding 110 239 enabling 247 menu map description 42 printing 112 menus diagnostics 50 O 48 information 42 paper handling 43 print quality 45 printing 44 resets 49 retrieve job 41 system setup 46 N networks administrative tools 26 AppleTalk 73 configuring 62 disabling DLC LLC 66 disabling IPX SPX 66 disabling protocols 66 I O interfaces 72 idle timeout 67 IP address 63 link speed 67 local and default gateway 65 Novell NetWare 72 Novell NetWare frame type 62 software 23 subnet mask 64 syslog server 64 TCP IP parameters 63 UNIX Linux 73 Windows 73 P paper handling menu 43 paper path test page printing 152 pa
75. 4 or 5 do not appear as an input tray The tray only displays as an option if it is option on the configuration page or on the installed Verify that Tray 3 4 or 5 is correctly control panel installed Tray 3 4 or 5 do not appear as an option in the Verify that the printer driver configuration printer driver recognizes Tray 3 4 or 5 For more information about how to access the printer drivers see Accessing the printer drivers 224 Chapter8 Problemsolving ENWW Color printing problems Printing black instead of color Color mode is not selected in the software Select color mode instead of grayscale or application or printer driver monochrome mode in the software application or printer driver see Printer information pages to learn how to print a configuration page The correct printer driver is not selected in your Select the correct printer driver software application No color appears on the configuration page Consult your service representative Incorrect shade The sealing tape has not been removed from the Remove the sealing tape from the print cartridge print cartridge for the color that is missing See Changing print cartridges The media does not meet the specifications for See the HP LaserJet Printer Family Print Media this printer Guide Go to http Awww hp com support clj5550 for HP LaserJet Family Paper Specification Guide ordering information When you connect select Manuals Or go to ht
76. 7 letter size ppm Following is a list of printer features For more detailed information about each feature see Printer features Tray 1 is a multipurpose tray that holds up to 100 sheets of various print media or 20 envelopes Tray 2 is a 500 sheet paper feeder that supports Letter Letter Rotated A4 A4 Rotated executive A5 JIS B4 JIS B5 JIS 11 x 17 A3 16K 8K Executive JIS 8 5 x 13 and Legal sizes This tray can also handle custom media Automatic two sided duplex printing Capability to connect using parallel network and Jetlink ports The printer contains three enhanced input output EIO slots a Jetlink port a universal serial bus USB 1 1 connection and a standard bidirectional parallel cable interface IEEE 1284 C compliant The printer also contains an HP Jetdirect 620N print server EIO network card 160 megabytes MB of synchronous dynamic random access memory SDRAM 128MB DDR plus 32 MB of additional memory on the formatter board and an additional open dual inline memory module DIMM slot 6 Chapter 1 Printer basics ENWW ENWW HP Color LaserJet 5550dtn The HP Color LaserJet 5550dtn is a four color laser printer that prints up to 28 A4 pages per minute ppm and up to 27 letter size ppm Following is a list of printer features For more detailed information about each feature see Printer features e Tray 1 is a multipurpose tray that holds up to 100 sheets of various print media or 20 e
77. ASH FILE SYSTEM IS FULL To clear press v alternates with Ready 164 Chapter8 Problemsolving The file system device is protected and no new files can be written to it The EIO disk in slot X is not working correctly The EIO disk device in slot X is initializing The EIO disk device in slot X is spinning up its platter SHOW EVENT LOG was selected from the control panel and the event log is empty A device failure has occurred on the specified drive Printing may continue for jobs that do not require the Flash DIMM The printer received a PJL file system command that attempted to perform an illogical operation for example to download a file to a non existent directory The printer received a PJL file system command that attempted to store something on the file system but was unsuccessful because the file system is full To enable writing to the disk turn off write protection using HP Web Jetadmin To clear the message press the v key If the message persists turn the printer off and then back on Turn the printer off Remove the EIO disk from the slot indicated and replace with a new EIO disk drive No action necessary No action necessary No action necessary To clear the message press the v key If the message persists remove and re install the EIO disk drive Turn the printer back on If the message still persists replace the Flash DIMM To clear the message press the v
78. AYS or UNLESS LOADED 11 Press v to set the behavior 12 Press Menu To set the printer default for PS Defer Media Press Menu to enter the MENUS Press to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight SYSTEM SETUP Press v to select SYSTEM SETUP Press to highlight TRAY BEHAVIOR Press v to select TRAY BEHAVIOR Press v to select PS DEFER MEDIA Press or select ENABLED or DISABLED Press v to set the behavior eae SY Se eS SS eS O Press MENU PowerSave Time The adjustable PowerSave Time feature reduces power consumption when the printer has been inactive for an extended period You can set the length of time before the printer goes into PowerSave mode to 1 MINUTE 15 MINUTES 30 MINUTES or to 60 MINUTES 90 MINUTES 2 HOURS or 4 HOURS The default setting is 30 MINUTES The printer display dims when the printer is in PowerSave mode PowerSave mode does not affect printer warm up time unless the printer was in PowerSave mode for more than 8 hours To set PowerSave Time 1 Press Menu to enter the MENUS 2 Press to highlight CONFIGURE DEVICE 3 Press v to select CONFIGURE DEVICE 4 Press to highlight SYSTEM SETUP 5 Press v to select SYSTEM SETUP 6 Press to highlight POWERSAVE TIME 7 Press v to select POWERSAVE TIME 8 Press a or w to select the appropriate time period 9 Press v to set the time period 1 0 Press MENu Changing printer
79. Abbreviation for Printer Job Language A trademarked page description language Abbreviation for PostScript Printer Description Software program that allows a computer to access printer features Abbreviation for random access memory a type of computer memory used to store data that may change Abbreviation for Reverse Address Resolution Protocol a protocol that enables a computer or peripheral to determine its own IP address An image composed of dots The process of outputting text or graphics A type of connector used for data transmission over standard telephone wire Abbreviation for read only memory a type of computer memory used to store data that should not be changed Glossary 273 supplies TCP IP toner transfer unit tray xerographic paper 274 Glossary Materials used by the printer that are used up and must be replaced Supply items for the HP Color LaserJet 5550 printer are the four print cartridges the transfer unit and the fuser An internet protocol developed by the U S Department of Defense that has become the global standard for communications The fine black or colored powder that forms the image on the printed media The black plastic belt that transports the paper inside the printer and transfers the toner from the print cartridges onto the paper A receptacle for holding blank paper General term for paper intended for photocopy or laser printer
80. Configure device MENU cccccesecccceeceeceseecceusceceuseeceaeesecsueeecsaeeessaeeessaeeeecsaeessageessaeeeeeas 38 PI AGMOSUCS MEN eaea ncn onllausiansudcanbaberenncainpedanneuse sllaygaremeaiame 39 Retrieve job menu for printers with a Nard drive cccccccecceeccceeeeecaeeeeeseeeeesaeeeeeeeeeeeaeeeeesaes 41 TOP MAUOT TS MW sssrin axinaidasucxinnestanncdanebceiseaietaierdamudanwetunaldendanuahaiaiendiwiladate 42 Paper handling menu iineiesntaantceaiansnanemhtiwaunehabineweatusianbadaanpiitnuemadetbiniueadantinadndaxantiuastniabhabaneduaimbans 43 Configure device MENU wsisncs csecianesstmndasvenunubdatiecinantianssbandatnadeaentadimunsyseandssamndesueigsanlateesuanseewec 44 PANUNG MENU era A E A E E E 44 Pn guay men re a a T 45 V vi System setup TAM SM cect psetscnccs resect enii seine vegeta ia i iaie a E E a EE a E 46 CT ana E A TE A 48 ROSG TACNU segregan ee S A E AR E 49 Diagnostics Me NMU sses E EE E EEA 50 Changing printer control panel configuration settings ccccccecccesseeeeeeeeeeeeeeeeeaeeeeeseeeeesaees 52 JOD Storage WMI ea A 52 JOD NEK IMO OUI sisese a Raa E E E S 52 SNOW AdArOS E sisareni pee ne eee eee 53 GOUDE ED ea o EEA TEA A AE 53 Tray behavior options Use Requested Tray and manually feed ccccceseeeeeeeeeeeees 54 Powel oave TINE ssreeininpeoi iniii e A e aa EREA 55 BS OY A E E E A A E coed EA E T E 56 Clearable WANING Soci sectotecte neice cwiewietotrauaniclseuskm wate ae de
81. E E A EAEE EE 118 UPS IC ne HP TOODOK searr E E A 119 Supported operating systemS cccccscccssecccsscccesecceececeececeecesseessaeeeseeesseeeseeeeseeeeseeess 119 Supported DrOWwSeTS saiearuesuni roenn oe Tonie aOR N N OEE S a A E a ET E AE 119 TO VOW HP TOOIDOX sepised E aaa EAEE 119 AP TOOIDOX SOCUOINS asrine E E E AEEA EAR 120 ET UAR cece se aac E E EE E AE E A T 120 vii viii SUE e E A E E EE ESA 120 Troubleshooting taD serenan E E 120 AS TAD eE R EE A EE E E EA E 121 LD OC UMMSTAL ATION TAD esaeen A a E E RA 121 Device SSTHNGS DUON sssini RE AE EA EAR EE 121 F TOODO NE ee A E E 121 6 Color BESKED E EE E A A A EE A EA P A E 124 PANO SOIC CHOWN oee e AER E E T E 124 AP Image RETOU nanen E EES 124 Best image printing icc sinaveuncaisapenamencveesvunsciancndanenaiiausloctadanpivesanadsteualeeadudnadaudrnianannenanonddentite 124 ONO ORS ae E ca Sassen donee sweetness EEE A E E 124 e E o EN en E A N N E E N ee E E 125 Printing m four colors CMY R sizsacceasmcasdceveasees aoea EEE aa a Ana a a a 125 Managing printer color options cccececcseeeeceeeeceeeeeeeeeeeeeseeeeseeeeseeeeseeeeseeeeseeeeseeeeseeeesneess 126 PHN EV CNA SAS siipeni 126 Automatic or manual Color adjustment cece cceccceeeeceeeeeeeeeeeeeeeeseneeseeeseeeeseeeseneeneeees 126 MAGANG COIONS seiorn E E E E E 128 PANTONE color matching ccccccseceeeeeeeeceeeeeeeeeeeseeeeeeeeeeseeeeeseeeessaeeeeseeseesaneeesaes 128 Sample book c
82. ES 003 Issue 3 AS NZS 3548 1995 A1 A2 GB9254 1998 GB17625 1 1998 CNS13438 Supplementary Information The product herewith complies with the requirements of the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC and carries the CE Marking accordingly 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems Compliance testing of product to standard with exception of Clause 9 5 which is not yet in effect 2 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 3 The product includes LAN Local Area Network options When the interface cable is attached to LAN connectors the product meets the requirements of EN55022 and CNS13438 Class A in which case the following applies Warning This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures 4 For regulatory purposes this product is assigned a Regulatory model number This number should not be confused with the product name or the product number s Boise Idaho 83713 USA 5 December 2003 For regulatory topics only Australia Contact Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Jo
83. Help for the printer driver or for more information about how to access the printer drivers see Accessing the printer drivers Once the two sided printing option is shown select the appropriate two sided printing options in the printer driver software Two sided printing options include page and binding orientation For more information about options for binding two sided printing jobs see Options for binding two sided printing jobs Automatic two sided printing is not supported for certain media types including transparencies envelopes cardstock tough paper and labels Automatic two sided printing only supports 11 x 17 A3 letter letter_R legal A4 A4 R B5 B4 and executive paper sizes Manual two sided printing can support all sizes and more types of media Transparencies envelopes and labels are not supported If both automatic and manual two sided printing are enabled in the software driver the printer will automatically print on two sides if the size and type are supported by the duplexer Otherwise it will manually duplex Two sided duplex printing 99 e For best results avoid two sided printing with rough textured heavy weight media e When duplexing preprinted media such as letterhead or forms load the paper the opposite of that when duplexing simplex Place the media face down in Trays 2 3 4 or 5 Place special media face up in Tray 1 This process is different than the process for one sided printing
84. INGS 11 Press v to select MANUAL SETTINGS 12 Press to highlight SUBNET MASK 13 Press v to select SUBNET MASK Note The first of three sets of numbers is highlighted 14 Press a or to increase or decrease the number for configuring the subnet mask 15 Press v to move to the next set of numbers 16 Repeat steps 14 and 15 until the correct subnet mask is entered 17 Press the Menu button to return to the Ready state Setting the syslog server 1 Press Menu to enter the MENUS 2 Press to highlight CONFIGURE DEVICE 3 Press v to select CONFIGURE DEVICE 4 Press to highlight I O 5 Press v to select I O 64 Chapter 3 I O Configuration ENWW Note Note ENWW 6 i 8 9 10 11 12 Press to highlight EIO X where X 1 2 or 3 Press v to select EIO X Press v to highlight TCP IP Press to highlight MANUAL SETTINGS Press v to select MANUAL SETTINGS Press to highlight SYSLOG SERVER Press v to select SYSLOG SERVER The first of four sets of numbers are the default settings Each set of numbers represents one byte of information and has a range from 0 to 255 13 14 15 16 17 Press the a or arrow to increase or decrease the number for the first byte of the default gateway Press v to move to the next set of numbers Press to move to the previous set of numbers Repeat steps 13 and 14 until the correct subnet mask is entered Press v to save the syslog se
85. IO disk drive alternates with Turn the printer back on Ready If the message still persists replace the EIO disk drive DISK FILE The printer received a PJL file system Toclear the message press the v OPERATION FAILED command that attempted to perform an key illogical operation for example to To clear press v download a file to a non existent directory Printing may continue If the message persists turn the printer off and then back on alternates with If the message reappears there Ready may be a problem with the software application DISK FILE The printer received a PJL file system Use the HP Web Jetadmin software command that attempted to store to delete files from the EIO disk SNo LEMIS TUEL something on the file system but was drive or delete the stored job from To clear press v unsuccessful because the file system is the printer control panel alternates with iu Toclear the message press the v key Ready If the message persists turn the printer off and then back on ENWW Control panel messages 163 Control panel messages continued Control panel message DISK IS WRITE PROTECTED To clear press v alternates with Ready EIO DISK X NOT FUNCTIONAL For help press EIO X disk initializing EIO X disk spinning up Event Log Empty FLASH DEVICE FAILURE To clear press v alternates with Ready FLASH FILE OPERATION FAILED To clear press v alternates with Ready FL
86. LY and the requested tray is empty The printer will not use another tray Load paper in the requested tray or Change the setting from EXCLUSIVELY to FIRST in the Configuration menu This will allow the printer to use the paper in other trays if no paper is loaded in the specified tray Unable to select paper sizes for Tray 2 3 4 or 5 using the printer control panel The printer automatically detects some paper Set the tray switch to Custom or adjust the sizes when the tray switch is set to Standard and paper width and length guides to fit snugly the paper width and length guides are ina against the paper stack For more information standard paper size position see Configuring input trays Media does not feed from Tray 2 3 4 or 5 Cause Manual feed is selected in the software Load Tray 1 with media or if the media is application loaded press v The correct size media is not loaded Load the correct size media The input tray is empty Load media in the input tray The correct media type for the input tray is not From the printer control panel select the correct selected in the printer control panel media type for the input tray Media from a previous jam has not been Open the printer and remove any media in the completely removed paper path Closely inspect the fuser area for jams See Paper jams Tray 3 4 or 5 does not appear as an input tray Tray 3 4 and 5 only display as an option if they option
87. LaserJet 5550dn HP Color LaserJet 5550dtn and HP Color LaserJet 5550hdn printers 250 sheet face down output bin Accessories Printer hard drive which provides storage for fonts and macros as well as job storage standard on HP Color LaserJet 5550hdn Small outline dual inline memory modules SODIMM Printer stand recommended for additional optional trays Optional Trays 3 4 and 5 that support paper sizes from 148 x 210 mm 5 8 x 8 3 inches up to 297 x 432 mm 11 6 x 17 inches standard on HP Color LaserJet 5550dtn Tray 3 and HP Color LaserJet 5550hdn Trays 3 4 and 5 printers Connectivity Optional enhanced input output EIO network card standard on HP Color LaserJet 5550n HP Color LaserJet 5550dn HP Color LaserJet 5550dtn and HP Color LaserJet 5550hdn printers USB 1 1 connection HP Web Jetadmin software Standard bidirectional parallel cable interface IEEE 1284 C compliant The printer supports an Jetlink connection for paper handling input devices Both USB and parallel connections are supported but cannot be used at the same time Supplies Supplies status page contains information on toner level page count and estimated pages remaining No shake cartridge design Printer checks for authentic HP print cartridges at cartridge installation Internet enabled supply ordering capabilities using embedded Web server or printer Status and Alerts ENWW Printer features 11 Walk around The fol
88. LaserJet printer cartridges and supplies are collected and bulk shipped to our resource and recovery partners who disassemble the cartridges After a thorough quality inspection selected parts are reclaimed for use in new cartridges Remaining materials are separated and converted into raw materials for use by other industries to make a variety of useful products e U S returns For a more environmentally responsible return of used cartridges and supplies HP encourages the use of bulk returns Simply bundle two or more cartridges together and use the single pre paid and pre addressed UPS label that is supplied in the package For more information in the U S call 1 800 340 2445 or visit the HP LaserJet Supplies website at hitp www hp com recycle e Non U S recycling returns Non U S customers should call the local HP Sales and Service Office or visit the http www hp com recycle website for further information regarding availability of the HP Supplies Returns and Recycling Program Recycled paper This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide This product is suitable for the use of recycled paper according to EN12281 2002 Material restrictions This product does not contain batteries This product does not contain added mercury For recycling information go to hitp www hp com recycle contact your local authorities or go to th
89. N amber Printer is online able to accept and process data Processed data is present in the printer but more data is needed to complete the job A critical error has occurred Printer requires attention Printer is offline or is turned off Printer is not processing or receiving data No conditions exist that require attention Interpreting control panel indicator lights Printer is attempting to stop printing and go offline Printer is processing and receiving data An error has occurred Printer requires attention 35 Control panel menus You can perform most routine printing tasks from the computer through the printer driver or software application This is the most convenient way to control the printer and will override the printer control panel settings See the help files associated with the software or for more information on accessing the printer driver see Printer software You can also control the printer by changing settings in the printer control panel Use the control panel to access printer features not supported by the printer driver or software application Use the control panel to configure trays for paper size and type Getting started basics e Enter the menus and activate any selection by pressing the v button e Use the Up or Down arrows to navigate through the menus In addition to menu navigation the Up and Down arrows a v can increase and decrease numerical valu
90. P Color 833 mm 718mm 630 mm 111 kg LaserJet 5550n 32 8 in 28 25 in 24 8 in 246 Ibs and HP Color LaserJet 5550dn with optional Tray 3 and stand HP Color 965 mm 718 mm 630 mm 126 kg LaserJet 5550dtn 38 in 28 25 in 24 8 in 279 Ibs with optional Trays 2 and 3 and stand HP Color 718 mm 630 mm 141 kg LaserJet 28 25 in 24 8 in 312 Ibs 5550hdn with optional Trays 3 4 and 5 and stand ENWW 261 Electrical specifications WARNING Note Power requirements are based on the country region where the printer is sold Do not convert operating voltages This may damage the printer and void the product warranty ns re 230 Vok Model Power Requirements 110 127V 10 220 240V 10 50 60 Hz 2 Hz 50 60 Hz 2 Hz Rated short term current 7 0 Amps 3 0 Amps P Power Consumption average in watts ee Model Printing 28 PPM Ready PowerSave Sleep 2 HP Color 611 W 23 W l LaserJet 5550 HP Color 614 W 93 W 24 W 0 3 W LaserJet 5550n HP Color 630 W 93 W 24 W 0 3 W LaserJet 5550dn HP Color 630 W 93 W 24 W 0 3 W LaserJet 5550dtn HP Color 632 W 93 W 28 W 0 3 W LaserJet 5550hdn 1 Values current as of February 2 2004 Values subject to change see http www hp com support clj5550 for current information 2 Power reported is the highest value measured for color and monochrome printing using all standard voltages 3 Default time from Ready Mode to Sleep 2 30 minutes 4 Hea
91. PQ troubleshooting Printing REGISTRATION PAGE Printing RGB Samples Printing SUPPLIES STATUS ENWW The printer is in the power save mode Any button press an error condition or the receipt of printable data may clear this message The printer is generating the configuration page The printer will return to the online Ready state when the page is completed This message is displayed when a Print Stop Test is run and time expires This message displays while the printer CMYK samples page is being generated The printer is generating the demo page The printer will return to the online Ready state when the page is completed The printer is generating the event log page The printer will return to the online Ready state when the page is completed The printer is generating the mass storage directory page The printer will return to the Ready state when the page is completed The printer is generating either the PCL or PS personality typeface list The printer will return to the Ready state when the page is completed The printer is generating the printer menu map The printer will return to the Ready state when the page is completed The printer is generating the print quality troubleshooting pages The printer will return to the Ready state when the pages are printed The printer is generating the registration page The printer will return to the SET REGISTRATION menu when the page is c
92. RAY 3 TRAY 4 PRINT MODES A list of available modes Allows you to associate each appears media type with a specific print mode ENWW Configure device menu 45 p pee poe OPTIMIZE BACKGROUND TRANSFER TRANSPARENCY FUSER WARM UP MEDIA TYPE RESTORE OPTIMIZE QUICK CALIBRATE NOW FULL CALIBRATE NOW 7 mo System setup menu Please leave the default settings unless instructed by the Call Center Performs partial printer calibrations For more information see Calibrating the printer Performs all printer calibrations For more information see Calibrating the printer The COLOR RET menu item allows the user to either turn on or turn off a color printer s REt Resolution Enhancement Technology setting The default is ON The system setup menu allows you to make changes to general printer configuration default settings such as PowerSave Time printer personality language and jam recovery See Changing printer control panel configuration settings for more information CC JOB STORAGE LIMIT JOB HELD TIMEOUT OFF 1 HOUR 4 HOURS 1 DAY 1 WEEK 46 Chapter 2 Control panel Sets the limit for the maximum number of jobs stored on the hard drive at the printer See Job storage limit for more information Sets the period of time that the system keeps files in job storage before deleting them from the queue for printers with a hard drive See Job held timeout for more information ENWW
93. RROR Peer em Onias cccHie Ifthe problem persists contact The values of Y are HP Support at http www hp com For help press Y Description support clj5550 alternates with 0 Black 51 2Y 1 Cyan PRINTER ERROR 2 Magenta To continue 3 Yellow turn off then on 53 XX X CHECK RAM An error occurred on some memory of If prompted to do so press v to the printer continue The printer should come to the l Ready state but will not make full use of Values of X Y and ZZ are all memory installed DIMM SLOT X X Device Location 1 Slot 1 1 Turn the printer off Sore 2 Verify that all DDR SDRAM meets Y Bank Number specifications and is correctly seated Otherwise 1 Bank number 1 3 Turn the printer on 2 Bank number 2 Ifthe problem persists contact HP Support at http www hp com 3 Bank number 3 support clj5550 4 Bank number 4 ZZ Error Number 01 Unsupported memory 02 Unrecognized memory 03 Under minimum memory limit 04 Exceeded maximum memory limit 05 Failed RAM test ENWW Control panel messages 159 Control panel messages continued Control panel message 54 01 PRINTER ERROR To continue turn off then on 54 XX PRINTER ERROR To continue turn off then on 55 DC CONTROLLER ERROR For help press alternates with 55 0X YY PRINTER ERROR To continue turn off then on 56 XX PRINTER ERROR To continue turn off then on 57 0X PRINTER ERROR To continue
94. SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FORA PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you ENWW Hewlett Packard limited warranty statement 255 THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU 256 Appendix C Service and Support ENWW Limited warranty for print cartridges and image drums ENWW This HP product is warranted to be free from defects in materials and wor
95. T 4 0 2000 XP and Server 2003 e Apple Mac OS version 8 6 through 9 2 x and Apple Mac OS version 10 1 and later For a list of the network environments supported by the network administrator software components see Network configuration For a list of printer drivers updated HP printer software and product support information go to http www hp com support clj5550 Software features Automatic configuration Update Now and Preconfiguration features are available with the HP Color LaserJet 5550 series printer Driver Autoconfiguration The HP LaserJet PCL 6 and PCL 5c drivers for Windows and the PS drivers for Windows 2000 and Windows XP feature automatic discovery and driver configuration for printer accessories at the time of installation Some accessories that the Driver Autoconfiguration supports are the duplexing unit optional paper trays and dual inline memory modules DIMMs Update Now If you have modified the configuration of the HP Color LaserJet 5550 printer since installation the driver can be automatically updated with the new configuration in environments that support bidirectional communication Click the Update Now button to automatically reflect the new configuration in the driver The Update Now feature is not supported in environments where shared Windows NT 4 0 Windows 2000 Windows Server 2003 or Windows XP clients are connected to Windows NT 4 0 Windows 2000 or Windows XP hosts Printer software 13
96. TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU 258 Appendix C Service and Support ENWW HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs Maintenance agreements are not part of the standard warranty Support services may vary by area Check with your local HP dealer to determine the services available to you On site service agreements To provide you with the level of support best suited to your needs HP has on site service agreements with three response times Priority on site service This agreement provides 4 hour service response to your site for calls made during normal HP business hours Next day on site service This agreement provides support by the next working day following a service request Extended coverage hours and extended travel beyond HP designated service zones are available on most on site agreements for additional charges Weekly volume on site service This agreement provides scheduled weekly on site visits for organizations with many HP products This agreement is designated for sites using 25 or more workstation products including printers plotters computers and disk drives ENWW HP maintenance agreements 259 260 Appendix C Service and Support ENWW Printer specifications Physical dimensions HP Color 640 mm 704 mm 577 mm 60 kg LaserJet 5550 25 2 in 27 7 in 22 7 in 132 Ibs 25 H
97. The printer does not support photo printing directly from a flash memory card If you install a camera type flash memory card the control panel displays a message asking if you want to reformat the flash memory card If you choose to reformat the card all data on the card will be lost You may want to add more memory to the printer if you often print complex graphics or PS documents or use many downloaded fonts Additional memory also allows the printer to print multiple collated copies at the maximum speed Single in line memory modules SIMMs dual in line memory modules DIMMs used on previous HP LaserJet printers are not compatible with the printer To order DDR SDRAM see Supplies and accessories Before ordering additional memory see how much is currently installed by printing a configuration page Printing a configuration page 1 Press Menu to enter the MENUS Printer memory and fonts 239 Press to highlight INFORMATION Press v to select INFORMATION Press to highlight PRINT CONFIGURATION oe es Press v to print the configuration page 240 Appendix A Working with memory and print server cards ENWW Installing memory and fonts You can install more memory for the printer and you can also install a font card to allow the printer to print characters for languages such as Chinese or the Cyrillic alphabet CAUTION Static electricity can damage DIMMs When handling DIMMs either wear an antistatic wrist strap or
98. VAILABLE For help press 162 Chapter8 Problemsolving Press for detailed information Press a and to step through the instructions Reprint using the correct driver for the device ENWW Control panel messages continued Control panel message Recommended action Clearing event log This message is displayed while the No action necessary event log is cleared The printer will exit the MENUS once the event log has been cleared Clearing paper path The printer jammed or detected No action necessary misplaced paper when turned on The printer is attempting to eject jammed pages automatically CLOSE FRONT COVERS The covers need to be closed Close front covers For help press Note This message might also appear if the fuser is missing or incorrectly installed Ensure that the fuser is correctly installed DATA RECEIVED The printer received data and is waiting Press v to continue printing for a form feed When the printer receives another file the message alternates with should disappear To print last page press v Ready To print last page press v Deleting The printer is currently deleting the No action necessary stored job DISK DEVICE A device failure has occurred on the Toclear the message press the v specified drive Printing may continue for key ee jobs that do not require access to the To clear press v disk drive If the message persists remove and re install the E
99. W ENWW Control panel message types se csesceceicdezvete wee anck ansaid ivsbecneedeend acto uceddaceladialWiindceadedeers 154 Stat s MESSAGES seiteannsveedeiaiett ciesiesarnieaey detente tieeesreei aan eee aes 154 VV ATIC MESSAGES suia e a 154 Emor messages arina a E ees ocanaeee ated 154 Crticaleror messages serron A a aS 154 Control panel MCSSAGES aac western ieee E E 155 Paper JaN S saaa a nau ateealterais 181 Paperjam TOCOVEV sorco a E saan ty ide anatase needed aaah eas 181 COMMON causes Of paper JAMS ccc cceccceeccce cece ececeeeceeeeseueceeeeseeesaeeseaeeseeessaeeseeeeseesaneess 183 Clearing paper jaMS ci a vascaterenat oelenntanenies E E nese ati eeans 185 Jamia ay 22 8 yh NOM oo canst Sekar Papen errata Seas aaa aia ea aae 185 JMU Ney S Ar Ol paaa a A N 189 Jams ININE TOD COV CN srasni caie senttiece reece seuilceadidia state seaeuiedezeaseeaseies 195 Jam in paper input path or paper path seinri aini a a ada a nia 200 Multiple jams in paper path ccc ccccceecceeeeee cece eeeseeeseeeeeeeeseeseeeseeeeeeeeseeeseeeseeesaeeeaes 202 Jam MAUX Dall cate tec tals niet stems ato eetee tis lie coe ee etl arid ae otee E 207 Multiple jams in duplex path 20 0 cee cece sees eeeseeece ees eese eee eeseeeseeeeeeseeeeeeeeeeeseeeseeeseeeees 209 Media andiing PrODIGINS si iicetenesieiieuinds ctewicads a a a E a 215 Printer feeds multiple sheets ec cccccccececceceeeeeeececeeceeeseecesegeeseueeseeeseeeeseueesseeeseeess
100. WW 4 Grasp the green handles on the ETB and pull down d SSS AOS lt 7 f 5 Rub the cleaning brush back and forth three times over the static discharge comb at the top of the printer to remove excess toner Shake the brush over a waste receptacle to dispose of the excess toner SS tare lt N FER SAW Ca ane faa Er z YYYY YS da 7 Cot i E l eS AA AA ENWW To clean the static discharge comb 147 6 Close the ETB and store the cleaning brush inside the front cover If you are replacing the ETB a new cleaning brush is included Yea SS SSRN ae S a TT KEA N AQ 148 Chapter 7 Maintenance ENWW Problemsolving This chapter describes what to do if problems arise with your printer The following topics are covered Basic troubleshooting checklist Troubleshooting information pages Control panel message types Control panel messages Paper jams Common causes of paper jams Clearing paper jams Media handling problems Printer feeds multiple sheets Printer feeds incorrect page size Printer pulls from incorrect tray Media does not feed automatically Unable to select paper sizes for Tray 2 3 4 or 5 using the printer control panel Media does not feed from Tray 2 3 4 or 5 Transparencies or glossy paper will not feed Transparencies are not printed correctly and the control panel displays an error message i
101. a bidirectional parallel cable IEEE 1284 compliant with a c connector plugged into the printer s parallel port The cable can be a maximum of 10 meters 33 feet long When used to describe a parallel interface the term bidirectional indicates that the printer is able to both receive data from the computer and send data to the computer through the parallel port a a 3 I gt aR Parallel port connection 1 c connector 2 parallel port Note To use the enhanced capabilities of the bidirectional parallel interface such as bidirectional communication between the computer and printer faster transfer of data and automatic configuration of printer drivers ensure that the most recent printer driver is installed For more information see Printer drivers Note Factory settings support automatic switching between the parallel port and one or more network connections on the printer If you are experiencing problems see Network configuration ENWW Parallel configuration 69 USB configuration This printer supports a USB 1 1 connection The port is located on the back of the printer as shown in the figure below You must use an A to B type USB cable Note USB support is not available for computers running Windows 95 or Windows NT 4 0 USB connection 1 USB connector 2 USB port 70 Chapter 3 O Configuration ENWW Jetlink connection configuration This printer supports a Jetlink connection for pap
102. access the SUPPLIES STATUS menu Press and to highlight the specific supply that has a problem Press to view help for the supply Press a and to step through the instructions Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information Press v to identify which supplies should be replaced Replace identified supplies to continue printing in color Open the top and front cover Remove the old unit by pressing the blue buttons on either side of the unit Slide the old unit out of the printer Install a new transfer unit Close the front and top covers Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information Control panel messages 175 Control panel messages continued Control panel message Recommended action REPLACE TRANSFER KIT The transfer unit is nearing the end of its Order the transfer kit 5 useful life and the SUPPLIES LOW For help press setting in SYSTEM SETUP is set to STOP alternates with To replace the transfer kit perform the following steps To continue printing press v REPLACE TRANSFER KIT e Open the top and front cover To continue press v e Remove the old unit by pressing the blue buttons on either side of the unit Slide the old unit out of the printer Install a new transfer unit Close the front and top
103. ake sure that the media type and size for the tray are set correctly in the control panel for the media that you are using Make sure that the media is loaded correctly the size guides are touching the edges of the stack of media and the custom media switch is set appropriately Make sure that the media you are using does not have any wrinkles or dents from handling and that the media is not contaminated with visible fingerprints or other foreign substances ENWW ENWW Smeared toner Make sure to use supported media A paper fragment was left in the printer when clearing a jam Remove any paper fragments see Paper jams White areas dropouts on page Make sure that the operation and location requirements of the printer are met Make sure to use supported media Make sure that the media you are using does not have any wrinkles or dents from handling and that the media is not contaminated with visible fingerprints or other foreign substances Make sure that the media type and size for the tray are set correctly in the control panel for the media that you are using Calibrate the printer Print the Print Quality Troubleshooting Pages see Print quality troubleshooting and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component Print quality troubleshooting 235 Media damage wrinkles curl creases te
104. al error messages This section explains the differences between the control panel message types Status messages Status messages reflect the current state of the printer They inform you of normal printer operation and require no interaction to clear them They change as the state of the printer changes Whenever the printer is ready not busy and has no pending warning messages the status message Ready is displayed if the printer is online Warning messages Warning messages inform you of data and print errors These messages typically alternate with the Ready or Status messages and remain displayed until the v button is pressed If CLEARABLE WARNINGS is set to JOB in the printer s configuration menu these messages are cleared by the next print job Error messages Error messages communicate that some action must be performed such as adding paper or clearing a paper jam Some error messages are auto continuable If AUTO CONTINUE ON is displayed the printer will continue normal operation after displaying an auto continuable error message for 10 seconds Any button pressed during the 10 second display of an auto continuable error message will override the auto continue feature and the function of the button pressed will take precedence For example pressing the Menu button will cancel the job Critical error messages Critical error messages inform you of a device failure Some of these messages can be cleared by turning the pri
105. ally fed paper from these trays SS SS J e RNT wow am oa Zi Pers iy a iA ig Cf o IL dana v if A J i i M mo ia ATE lt SSL Ss Ss SS P Q Q NQ 16 Inspect the paper path above and below each tray to ensure that it is clear 17 Remove any partially fed paper _ S84 AST L rrr _ en View hd a we a gt Bk r 1 wa 4 2 ic s U So et Ji 18 Inspect the above paper path to ensure that it is clear Note If the paper tears make sure that all paper fragments are removed from the paper path before resuming printing ENWW Clearing paper jams 213 19 Check the slot at the front of each tray and make sure the paper is loaded correctly and flush with the paper guides R SN ae 214 Chapter8 Problemsolving ENWW Media handling problems ENWW Use only media that meets the specifications outlined in the HP LaserJet Printer Family Print Media Guide For ordering information see Supplies and accessories For paper specifications for this printer see Supported paper weights and sizes Printer feeds multiple sheets em O o OO The input tray is overfilled Remove excess media from the input tray The paper exceeds the maximum stack height indicator mark in the input tray Trays 2 3 4 and 5 Print media is sticking together Media does not meet the specifications for this printer
106. ame and job name Printing a private job 1 Press Menu to enter MENUS RETRIEVE JOB is highlighted Press v to select RETRIEVE JOB Press to highlight your USER NAME Press v to select your USER NAME Press to highlight a JOB NAME Press v to select the JOB NAME PRINT is highlighted 7 Press v to select PRINT pi SS S S 8 Press a or to select the first digit of the PIN 9 Press v to select the digit The number changes to an asterisk 10 Repeat steps 8 and 9 for the remaining three digits of the PIN 11 Press v when finished entering PIN 12 Press a or w to select the number of copies 108 Chapter 4 Printing tasks ENWW ENWW 13 Press v to print the job Deleting a private job A private job can be deleted from the printer control panel You can delete a job without printing it or IT WILL BE AUTOMATICALLY DELETED after it is printed 1 Press Menu to enter MENUS RETRIEVE JOB is highlighted 2 Press v to select RETRIEVE JOB 3 Press to highlight your USER NAME 4 Press v to select your USER NAME 5 Press to highlight a JOB NAME 6 Press v to select the JOB NAME 7 Press to highlight DELETE 8 Press v to select DELETE 9 Press a or to select the first digit of the PIN 10 Press v to select the digit The number changes to an asterisk 11 Repeat steps 9 and 10 for the remaining three digits of the PIN 12 Press v when finished entering PIN 13 Press v to delete the job Mopier m
107. ars 236 Chapter8 Problemsolving Make sure that the operation and location requirements of the printer are met Make sure to use supported media Make sure that the media is loaded correctly Make sure that the media type and size for the tray are set correctly in the control panel for the media that you are using Make sure that the media you are using does not have any wrinkles or dents from handling and that the media is not contaminated with visible fingerprints or other foreign substances Make sure that the following supplies are seated correctly e fuser e transfer belt Inspect the jam areas and remove any undetected jammed or torn media Specks or stray toner Make sure that the operation and location requirements of the printer are met Make sure to use supported media Make sure that the media type and size for the tray are set correctly in the control panel for the media that you are using Calibrate the printer Print the Print Quality Troubleshooting Pages see Print quality troubleshooting and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component ENWW ENWW Skewed stretched or off center page Make sure that the operation and location requirements of the printer are met Make sure to use supported media Make sure that the media is loaded correctly For problems with pag
108. ascicndcaseniwtcancsxunnecesinebrswutartale acidaunnniwinnadstewsaiieusnniawereaiiadatnwiaukamendien 5 AP Color LaserJet 55500 isinin ena Ea AAEE EAA E E NA A EEE EAEN 6 HP Color LaserJet 5550dt ooo eee cececceceececeeeeceeeeceeeeeeeeeneceeaeceeaeeeseeeeeeaeeneaeeeeneeeeneneeess 7 HP Color LaserJet 5550hdn ievwciciceccccevdnivandecesweuvencvsnduws swews sic dusn ka ereectanautweu e teweed duvdeesceeaet wee 8 Printer features oo cece ceecececeeeeeeceeceeeeeeceeneneeeeaeeeeeseeeeeeseuaesenaesesauaeseeaeaeeneneseeaeneseeaeeeeneneseeas 10 NU AM AON aa E E AE te tea versed TE A EEE 12 Printer software oo ceeececeececeececceeeeceeeeeeceeceseeneeeeneeaeaeeeeseeeeeenaeseeaeneeaeeeeaeseeaeeeeaesennesetaeeeeneseeas 13 Software features ane ene non ee ee en ee ee en PERERA REAPER EnEn Ennen 13 Printer drivers oo c cccccececeecececeeeeeeceeeeeceeeececeeeuaeseeeceveeeeeeneeeeeeeeeeeeeaeaeseseeeeeeaenenseeeaeaesenenenaens 14 Software for Macintosh computers cccccccceecceseeeesecceceeeeeeeeeseeeseeceseeeeseeeesseeeseeeesseees 17 Installing the printing system software ccccccceeceecseeeeeeeeeeceeeeeeaeeeeeseeeeeseeeeesaaeeesaeeeeeanes 18 Uninstalling the software cccccccccsscecceeeeceeeeceeeecsseecsueeeceueeceusessueeesueesageeesaeeeseneessanes 23 Software for networks 0 0 cceceecececeeceeeeceeeeceeeeceeeeceececeaeeeeaeeaeneeneneeeeeeneceeneseenesenaeeeeneennes 23 RUN SS cette asprin a cette ce cee cree ee oe eas etn AE
109. ate after printing the usage page Printer information pages 113 Demo A demo page is a color photograph that demonstrates print quality 1 Press Menu to enter the MENUS 2 Press to highlight INFORMATION 3 Press v to select INFORMATION 4 Press to highlight PRINT DEMO 5 Press v to select PRINT DEMO The message Printing DEMO PAGE appears on the display until the printer finishes printing the demo page The printer returns to the Ready state after printing the demo page Print CMYK samples Use the PRINT CMYK SAMPLES page to print CMYK color samples to match the color values in your application 1 Press Menu to enter the MENUS 2 Press to highlight INFORMATION 3 Press v to select INFORMATION 4 Press to highlight PRINT CMYK SAMPLES 5 Press v to select PRINT CMYK SAMPLES The message Printing CMYK Samples appears on the display until the printer finishes printing the demo page The printer returns to the Ready state after printing the demo page Print RGB samples Use the PRINT RGB SAMPLES page to print RGB color samples to match the color values in your application 1 Press Menu to enter the MENUS 2 Press to highlight INFORMATION 3 Press v to select INFORMATION 4 Press to highlight PRINT RGB SAMPLES 5 Press v to select PRINT RGB SAMPLES The message Printing RGB Samples appears on the display until the printer finishes printing the demo page The printer returns to the Ready
110. avier e Use the control panel to set the media type to GLOSSY or HEAVY GLOSSY for the input tray being used Hewlett Packard recommends using HP Color LaserJet Soft Gloss paper with this printer HP products are designed to work together for optimum printing results If HP Color LaserJet Soft Gloss paper is not used with this printer print quality may be compromised Printing on special media 95 Note Note 96 Colored paper e Colored paper should be of the same high quality as white xerographic paper e Pigments used must be able to withstand the printer fusing temperature of 190 C 374 F for 0 1 second without deterioration e Do not use paper with a colored coating that was added after the paper was produced e The printer creates colors by printing patterns of dots overlaying and varying their spacing to produce various colors Varying the shade or color of the paper will affect the shades of the printed colors Printing images To obtain the best print quality when printing images such as photographs or posters use High Gloss Laser Paper Q2420A with the HP High Gloss Images media type setting e In either the software application or the printer driver select HP High Gloss images as the media type or print from a tray that is configured for glossy paper e You can also configure the printer using settings on the printer control panel See Configuring input trays for more information e Use the control pan
111. compresses page data to provide the most efficient use of the printer s RAM The printer uses DDR SODIMM Extended data output EDO DIMMs are not supported Note If memory problems occur when you are printing complex graphics you can make more memory available by removing downloaded fonts style sheets and macros from printer memory Reducing the complexity of a print job from within an application can help avoid memory problems 110 Chapter 4 Printing tasks ENWW ENWW Managing the printer This chapter describes how to manage the printer The following topics are covered Printer information pages Using the embedded Web server Using the HP Toolbox 111 Printer information pages From the printer control panel you can print pages that give details about the printer and its current configuration The procedures for printing the following information pages are described here e menu map e configuration page e supplies status page e usage page e demo page e print RGB and CMYK samples e file directory available only on printers with hard drives e PCL or PS font list e event log Menu map To see the current settings for the menus and items available in the control panel print a control panel menu map 1 Press Menu to enter the MENUS 2 Press to highlight INFORMATION 3 Press v to select INFORMATION 4 If PRINT MENU MAP is not highlighted press a or until it is highlighted 5 Press
112. connected e Are any messages displayed on the control panel e Was a genuine HP supply installed e Were recently replaced print cartridges installed correctly Was the pull tab on the cartridge removed e Were recently installed supply items image fuser kit image transfer kit installed correctly If you cannot find solutions to printer problems in this guide see http www hp com support clj5550 For additional information on installation and setup of the printer see the start guide for this printer Factors affecting printer performance Several factors affect the time it takes to print a job Among these is maximum printer speed measured in pages per minute ppm Other factors that affect printing speed include the use of special paper such as transparencies heavy paper and custom size paper printer processing time and download time Other factors include e the complexity and size of graphics e the printer I O configuration network versus parallel e the speed of the computer you are using e the amount of printer memory installed e the network operating system and configuration if applicable e printer personality PCL or PostScript 3 emulation Adding additional printer memory might resolve memory problems improve how the printer handles complex graphics and improve download times but it will not increase maximum printer speed ppm rating Basic troubleshooting checklist 151 Troubleshooting informat
113. control panel clearable warnings with this option by selecting ON or JOB The default value is JOB e ON displays clearable warnings until you press v e JOB displays clearable warnings until the end of the job in which it was generated To set the clearable warnings 1 Press Menu to enter the MENUS 2 Press to highlight CONFIGURE DEVICE 3 Press v to select CONFIGURE DEVICE 4 Press v to highlight SYSTEM SETUP 5 Press v to select SYSTEM SETUP 6 Press to highlight CLEARABLE WARNINGS 7 Press v to select CLEARABLE WARNINGS 8 Press or to select the appropriate setting 9 Press v to set the selection 1 0 Press Menu Auto continue You can determine printer behavior when the system generates an Auto Continuable error ON is the default setting e ON displays an error message for ten seconds before automatically continuing to print e OFF pauses printing any time the printer displays an error message and until you press v To set the auto continue 1 Press Menu to enter the MENUS 2 Press to highlight CONFIGURE DEVICE 3 Press v to select CONFIGURE DEVICE 4 Press to highlight SYSTEM SETUP 5 Press v to select SYSTEM SETUP 6 Press to highlight AUTO CONTINUE 7 Press v to select AUTO CONTINUE 8 Press a or w to select the appropriate setting 9 Press v to set the selection 1 0 Press MENu Changing printer control panel configuration settings 57 Supplies low The printer
114. covers Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information Request accepted The printer has accepted a request to No action necessary print an internal page but the current job must finish printing before the internal page will print please wait Resend The firmware upgrade was not Attempt upgrade again upgrade completed successfully Resetting Kit Count YES is selected in the Reset Supplies No action necessary menu to reset the counts for any of the supplies that cannot be detected as new RESTORE FACTORY The printer is restoring factory settings No action necessary SETTINGS Rotating lt COLOR gt A component test is in progress the Press Stop when ready to stop this test component selected is the lt color gt Cartridge motor motor To exit press the STOP key Rotating motor The printer is executing a Component Press Stop when ready to stop this test Test and the component selected is a motor To exit press the STOP key Setting saved A menu selection has been saved 176 Chapter8 Problemsolving ENWW Control panel messages continued Control panel message Recommended action SIZE MISMATCH IN The tray is loaded with media longer or Adjust the side and rear media TRAY X shorter in the feed direction than the size guides against the paper configured for the tray If the media used is letter A4 execu
115. ct Printer Installer for UNIX is a simple printer installation utility for HP UX and Solaris networks It is available for download from HP Customer Care Online at http www hp com support net_ printing Utilities The HP Color LaserJet 5550 series printer is equipped with several utilities which make it easy to monitor and manage the printer on a network Embedded Web server This printer is equipped with an embedded Web server which allows access to information about printer and network activities A Web server provides an environment in which web programs may run much in the same way that an operating system such as Windows provides an environment for programs to run on your computer The output from these programs can then be displayed by a Web browser such as Microsoft Internet Explorer or Netscape Navigator When a Web server is embedded that means it resides on a hardware device such as a printer or in firmware rather than as software that is loaded on a network server The advantage of an embedded Web server is that it provides an interface to the printer that anyone can access with a network connected computer or a standard Web browser There is no special software to install or configure For more information about the HP embedded Web server see the Embedded Web Server User Guide You can find this guide on the CD ROM included with the printer 24 Chapter 1 Printer basics ENWW Features The HP embedded Web server all
116. ct the digit The number changes to an asterisk 11 Repeat steps 9 and 10 for the remaining three digits of the PIN 12 Press v when finished entering PIN 13 Press a or w to select the number of copies needed 14 Press v to print the job Quick copying a job Quick Copy stores a copy of a printed job on the hard drive and allows you to print additional copies of a print job using the control panel The number of quick copy print jobs that can be stored in the printer is set from the printer control panel This feature can be turned on or off from the driver 1 Press Menu to enter MENUS 2 RETRIEVE JOB is highlighted 3 Press v to select RETRIEVE JOB 4 Press to highlight your USER NAME 106 Chapter 4 Printing tasks ENWW ENWW 5 Press v to select your USER NAME 6 Press to highlight a JOB NAME Press v to select the JOB NAME PRINT is highlighted 8 Press v to select PRINT 9 Press a or w to select the number of copies 10 Press v to print the job Proofing and holding a job The proof and hold feature provides a quick and easy way to print and proof one copy of a job and then print additional copies This option stores the print job on the printer hard drive or in printer RAM memory and prints only the first copy of the job allowing you to check the first copy If the document prints correctly you can print the remaining copies of the print job from the printer control panel The number of proof and hold p
117. d bottom of the slot and then slide the board back into the printer Replace and tighten the eight screws removed in step 4 246 Appendix A Working with memory and print server cards ENWW 8 Reconnect the power cable and interface cables and turn the printer on Enabling memory If you installed a memory DIMM set the printer driver to recognize the newly added memory To enable memory for Windows 98 ME and NT On the Start menu point to Settings and click Printers Right click the printer and select Properties On the Configure tab click More In the Total Memory field type or select the total amount of memory that is now installed Click OK Ls eS SS To enable memory for Windows 2000 and XP On the Start menu point to Settings and click Printers or Printers and Faxes Right click the printer and select Properties On the Device Settings tab click Printer Memory in the Installable Options section Select the total amount of memory that is now installed Click OK oo og eS NS E ENWW Installing memory and fonts 247 Installing an HP Jetdirect print server card You can install an HP Jetdirect print server card in the base model printer which comes with an open EIO slot To install an HP Jetdirect print server card 1 Turn the printer off 3 Locate an empty EIO slot Loosen and remove the two retaining screws holding the cover for the EIO slot onto the printer and then remove th
118. dic cleaning When to clean the static discharge comb To clean the static discharge comb ENWW 131 Managing the print cartridge Be sure to use genuine HP print cartridges for the best printing results This section provides information on proper use and storage of HP print cartridges It also provides information about using non HP print cartridges HP print cartridges When you use a genuine new HP print cartridge part number C9730A C9731A C9732A C9733A you can obtain the following supplies information e percentage of supplies remaining e estimated number of pages remaining e number of pages printed Non HP print cartridges Hewlett Packard Company cannot recommend use of non HP print cartridges either new or remanufactured Because they are not genuine HP products HP cannot influence their design or control their quality Service or repair required as a result of using a non HP print cartridge will not be covered under the printer warranty If you use a non HP print cartridge certain features such as remaining toner volume data may not be available If the non HP print cartridge was sold to you as a genuine HP product see HP fraud hotline Print cartridge authentication The HP Color LaserJet 5550 series printer automatically authenticates the print cartridges when the cartridges are inserted into the printer During authentication the printer will let you know if a cartridge is or is not a genuine HP print cartrid
119. dows and Windows NT networks For Windows 98 Me NT 4 0 2000 and XP systems use your printer installation utility for printer setup on a Microsoft Windows network The utility supports printer setup for either peer to peer or client server network operation AppleTalk networks Use the HP LaserJet Utility to set up the printer on an EtherTalk or LocalTalk network For more information refer to the HP Jetdirect Print Server Administrator s Guide included with printers equipped with the HP Jetdirect print server UNIX Linux networks Use the HP Jetdirect printer installer for UNIX utility to set up the printer on HP UX or Sun Solaris networks For setup and management on UNIX or Linux networks use HP Web Jetadmin To obtain HP software for UNIX Linux networks visit HP Customer Care online at http www hp com support net_ printing For other installation options supported by the HP Jetdirect print server see the HP Jetdirect Print Server Administrator s Guide included with printers equipped with the HP Jetdirect print server Enhanced I O EIO configuration 73 Wireless printing Wireless networks offer a safe secure and cost effective alternative to traditional wired network connections See Supplies and accessories for a list of available wireless print servers IEEE 802 11b standard With the wireless HP Jetdirect 802 11b external print server HP peripherals can be placed anywhere in the office or home and connected to
120. e consumption levels of print cartridges INSTALL SUPPLIES For status press v The supplies gauge will display the consumption levels of print cartridges INSUFFICIENT MEMORY TO LOAD FONTS DATA For help press alternates with lt DEVICE gt To continue press v LOAD TRAY 1 lt TYPE gt lt SIZE gt For help press alternates with LOAD TRAY 1 lt TYPE gt lt SIZE gt To continue press v 166 Chapter8 Problemsolving before the current job can be printed The cartridge is either not installed or not correctly installed in the printer At least one supply item is missing or is not correctly seated in the printer and another supply item is missing incorrectly placed out or low Insert the supply item or make sure the installed supply item is fully seated The device does not have enough memory to load the data such as fonts or macros from the location specified lt DEVICE gt can be one of the following INTERNAL ROM directly on the formatter board CARD SLOT X font card in slot X DIMMS EIO X DISK removable hard disk installed in EIO slot X Tray 1 is loaded and configured for a type and size other than the one specified in the job Open the top cover and image transfer unit CAUTION The image transfer unit can be easily damaged Insert the print cartridge and make sure that it is fully seated Close the front cover If the error persists contact HP support at http
121. e selections Hold down the Up or Down arrows to scroll faster The Back button allows you to move back in menu selections as well as select numerical values when configuring the printer e Exit all menus by pressing Menu e f no key is pressed for 30 seconds the printer will return to the Ready state e A lock symbol next to a menu item means a PIN number is needed to use that item Typically this number is obtained from your network administrator 36 Chapter 2 Control panel ENWW Menu hierarchy The following tables list the menu hierarchies of each menu To access the menus Press Menu once to access MENUS Press a or to navigate the listings 1 2 3 Press v to select the appropriate option 4 Press to return to the previous level 5 Press Menu to exit the menus RETRIEVE JOB INFORMATION PAPER HANDLING CONFIGURE DEVICE DIAGNOSTICS SERVICE Retrieve job menu for printers with a hard drive See Retrieve job menu for printers with a hard drive for more information RETRIEVE JOB A list of stored jobs appears NO STORED JOBS Information menu See Information menu for more information ENWW Menu hierarchy 37 INFORMATION PRINT MENU MAP PRINT CONFIGURATION PRINT SUPPLIES STATUS PAGE SUPPLIES STATUS PRINT USAGE PAGE PRINT DEMO PRINT RGB SAMPLES PRINT CMYK SAMPLES PRINT FILE DIRECTORY PRINT PCL FONT LIST PRINT PS FONT LIST Paper handling menu See Paper handling menu for more i
122. e Electronics Industries Alliance website http www eiae org Material Safety Data Sheet MSDS Material Safety Data Sheets MSDS can be obtained by contacting http www hp com go msds For more information On HP environmental programs including e Product environmental profile sheet for this and many related HP products e HP s commitment to the environment e HP s environmental management system e HP s end of life product return and recycling program e Material Safety Data Sheets See http www hp com go environment or http www hp com hpinfo community environment Environmental product stewardship program 267 Declaration of Conformity Declaration of Conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Company Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Product Name HP Color LaserJet 5550 5550n 5550dn 5550dtn 5550hdn Regulatory Model Number BOISB 0310 00 Including Q3956A Optional 500 Sheet Input Tray Q9669A Optional Printer Stand Product Options All conforms to the following Product Specifications Safety IEC 60950 1999 EN60950 2000 IEC 60825 1 1993 A1 1997 A2 2001 EN 60825 1 1994 A11 1996 A2 2001 Class 1 Laser LED Product GB4943 2001 EMC CISPR 22 1997 EN 55022 1998 Class B EN 61000 3 2 1995 A14 EN 61000 3 3 1995 A1 EN 55024 1998 FCC Title 47 CFR Part 15 Class B IC
123. e IP address Abbreviation for dual in line memory module A small circuit board that holds memory chips A feature that allows printing on both sides of a sheet of paper Abbreviation for Enhanced Input Output A hardware interface used for adding an internal print server network adaptor hard disk and other plug in functionality for HP printers Software that emulates Adobe PostScript a programming language that describes the appearance of the printed page Abbreviation for Encapsulated PostScript a type of graphics file Abbreviation for Fast InfraRed InfraRed wireless printing Glossary 271 firmware font fuser grayscale halftone pattern HP Jetdirect HP Web Jetadmin I O IP address IPX SPX macro media memory tag monochrome mopy network administrator network 272 Glossary Programming instructions that are stored in a read only memory unit inside the printer A complete set of letters numerals and symbols in a typeface The assembly that uses heat to fuse the toner onto the paper or other media Various shades of gray A halftone pattern uses differing sizes of ink dots to produce a continuous tone image such as a photograph HP product for network printing HP trademarked Web based printer control software that lets you use a computer to manage any peripheral connected to an HP Jetdirect print server Abbreviation for input output and
124. e available for use with this printer See hitp www hp com support clj5550 Setting up the printer Getting Started Guide Step by step instructions for installing and setting up the printer This guide is located on the CD that shipped with the printer 2 Chapter 1 Printer basics ENWW ENWW HP Jetdirect Print Server Administrator s Guide Instructions to configure and troubleshoot the HP Jetdirect print server This guide is located on the CD that shipped with the printer Accessory and Consumable Installation Guides Step by step instructions supplied with the printer s optional accessories and consumables for installing the printer s accessories and consumables LLU U cor20 90901 Using the printer User Guide Detailed information on using and troubleshooting the printer Available on the CD ROM that came with the printer i k CLL el d Ej Lot ee fee seen ra Hp ay ae m m e m e a e F taps Ps a p oe Ss Lr sl E i F i Online Help lInformation on printer options that are available from within printer drivers To view a Help file access the online Help through the printer driver Quick access to printer information 3
125. e cover You will not need these screws and cover again 248 Appendix A Working with memory and print server cards ENWW 4 Firmly insert the HP Jetdirect print server card into the EIO slot Insert and tighten the retaining screws that came with the print server card 7 Print a configuration page see Configuration page In addition to a printer configuration page and a Supplies Status page an HP Jetdirect configuration page that contains network configuration and status information should also print If it does not print uninstall and reinstall the print server card to ensure that it is completely seated in the slot ENWW Installing an HP Jetdirect print server card 249 8 Perform one of these steps e Choose the correct port See the computer or operating system documentation for instructions e Reinstall the software choosing the network installation this time 250 Appendix A Working with memory and print server cards ENWW Supplies and accessories To order supplies in the US contact http www hp com go ljsupplies To order supplies worldwide see http www hp com ghp buyonline htm To order accessories see http www hp com go accessories Spare parts and supplies availability Spare parts and supplies for this product will be available for at least five years after production has stopped Ordering directly through the embedded Web server for printers with netwo
126. e it if possible FENS SN SR j WS j ae ja i ie Note If the media tears make sure that all media fragments are removed from the paper path before resuming printing 6 Firmly pull forward on the two green levers to disengage the fuser rollers WARNING Do not touch the fuser It is hot and could cause burns The fuser operating temperature is 190 C 374 F Wait ten minutes to allow the fuser to cool before touching it 7 Open the fuser cover a ae ee U ANN SA S 204 Chapter8 Problemsolving ENWW ENWW 8 Inspect the fuser and remove any paper that is crumpled in the fuser WARNING Do not reach into the fuser until it has cooled Note If the paper tears make sure that all paper fragments are removed from the paper path before resuming printing 9 Close the fuser cover 10 Firmly push the two green levers on either side of the fuser to re engage the fuser rollers 11 Close the transfer unit and the front cover Oc An 7 s amp Clearing paper jams 205 12 Pull out Trays 2 3 4 and 5 and place each tray on a flat surface fed paper from these trays KE lt e SOW uruy mea ot ZI lt LLZ i CTA Q5 Q Q NQ 13 Inspect the paper path above and below each tray to ensure that it is clear 14 Close the top cover C D 206 Cha
127. e page PCL PJL Technical Reference Package for specific information Erratic missing characters or interrupted printout The interface cable is of poor quality Try using a different higher quality IEEE compliant cable Parallel cables can be no longer than 10 meters 30 feet The interface cable is loose Disconnect and reconnect the interface cable The interface cable is damaged or bad Try using a different interface cable The power cable is loose Disconnect and reconnect the power cable You are attempting to print a PCL job with the From the printer control panel select the correct printer configured for PostScript Emulation printer personality and then resend the print job You are attempting to print a PostScript job with From the printer control panel select the correct the printer configured for PCL printer personality and then resend the print job ENWW Incorrect printer output 227 Partial printout A memory error message appears on the printer Free up printer memory by deleting control panel unneeded downloaded fonts style sheets and macros from printer memory or Add more memory to the printer The file you are printing contains errors Check the software application verify that the file does not contain errors To do so 1 Print another file that you know is error free from within the same application or 2 Print the file from another application Guidelines for printing with differe
128. e skew turn over the stack of media and rotate the stack 180 degrees Make sure that the following supplies are seated correctly e fuser e transfer belt Inspect the jam areas and remove any undetected jammed or torn media Print quality troubleshooting 237 238 Chapter8 Problemsolving ENWW Working with memory and print server cards Printer memory and fonts Note Note Note CAUTION Note Note ENWW The printer has two 200 pin DDR SDRAM slots One slot is available for adding memory to the printer DDR SDRAM memory is available in 128 and 256 MB modules Memory specification HP Color LaserJet 5550 series printers use 200 pin small outline dual inline memory modules SODIMM that support 128 or 256 MB of RAM The printer also has three flash memory card slots for printer firmware fonts and other solutions e The first flash memory card is reserved for printer firmware Use the first flash memory card slot for firmware only The slot is marked Firmware Slot e The two additional flash memory card slots enable the user to add fonts and third party solutions such as signatures and personalities The slots are marked Slot 2 and Slot 3 For more information about types of solutions available go to htip www hp com go gsc Flash memory cards adhere to Compact Flash specifications and size Do not insert a flash memory card that is designed for use with a digital camera into the printer
129. eck the installation notes and readme files on the printer CD ROM or the flyer that came in the printer box or go to htto www hp com support clj5550 for help or more information Uninstalling the software This section explains how to uninstall the printing system software To remove software from Windows operating systems Use the Uninstaller in the HP LaserJet 5550 Tools program group to select and remove any or all of the Windows HP printing system components Click Start and then click Programs Click HP LaserJet 5550 and then click Tools Click Uninstaller Click Next Select the HP printing system components you want to uninstall Click OK Follow the instructions on the computer screen to complete the uninstallation oe Oo ae SY YS To remove software from Macintosh operating systems Drag the HP LaserJet folder and PPDs to the trash can Software for networks For a summary of available HP network installation and configuration software solutions see the HP Jetdirect Print Server Administrator s Guide You can find this guide on the CD ROM included with the printer HP Web Jetadmin HP Web Jetadmin allows you to manage HP Jetdirect connected printers within your intranet using a browser HP Web Jetadmin is a browser based management tool and should be installed only on a single network administration server It can be installed and run on Red Hat Linux Suse Linux Windows NT 4 0 Server and Workstation Windows 200
130. ecseeeeseseeseseeeeseeseeeseneeeens 222 Unable to select the printer from the computer nnnnsnnnannnnnnnennnnnnnnnnnnnnerrnnrrsnrnnnrrsrrnenrnnnne 222 Printer control panel problems cccceccseccesecceecceeeceeeceeecseceeeccaeeseeesaeecueeseeseeeesaeeseeesgess 224 Control panel settings work incorrectly cc ceccceeeccceeeeeeeeeeeeeeeeaeeecseseeseueesseeeeseeeesaeeessaeeeas 224 Unable to select Tray 3 4 ON O roine e a E a aa ee ae 224 Clr PRINTING DrODIESMIS iciaineynn iara a aae E A S AEE E aAa 225 Printing black instead of color cssc 0seeddosticcdiedsiel died eiilids ews dd eee hoe es 225 NCO ao at 6 aeree enemys eee nie tear tm reer ee ee 225 MISSING GOlOM ipee rr a a a a A 225 Inconsistent colors after installing a print cartridge cccccccccceeeeceeeeeeeeeeeaeeeeseueeeaeeeeaeees 226 Printed colors do not match screen colors ccccccceeeeceeeeeeeeeeseeeeseeeeeeeeeseueessueeeseeeeseeeeseeess 226 INGOMPEGCE printer OUL DUE eana a e aE T E E ESTAN E 227 IMGORFECETONIS Ale PIMEC aana a e a a a a 227 Unable to print all characters in a symbol Set n nnnnnnennsnnnenennneenenrrsnrerrerrrnrrnrresrrerrrrrennnnne 227 Drifting text between printouts ccc cceccceeeccseeeceeceeceseeceececeneeceuccseusessaeeeceueesseeeeseeessaees 22 Erratic missing characters or interrupted printout ccc cece cece eeceeeceeeeeeeeeeseeeseeeaeeeeeees 227 Parial PINTOUC sinini a A a et dece lad
131. ed out or removed paper from Tray 3 cannot feed into the printer This causes the printer to stop and generate a message that Tray 2 must be installed Similarly Trays 2 3 and 4 must be closed for paper from Tray 5 to feed into the printer CAUTION Do not print cardstock envelopes or unsupported sizes of media from Tray 2 3 4 or 5 Print on these types of media only from Tray 1 Do not overfill the input tray or open it while it is in use Doing so can cause paper jams 1 Open the tray 88 Chapter 4 Printing tasks ENWW 2 Slide the paper width and length guides all the way out making sure that the stack height of the paper does not exceed the Up 3 Load media face maximum stack height mark in the tray 4 Slide the paper width and length guides in making sure that they gently touch the paper 5 Verify that the tray switch is set to CUSTOM 89 Configuring input trays ENWW 6 Close the tray 7 The printer displays the tray size and type configuration 8 Ifthe size and type are correct press to accept the settings and exit the message 9 To change the size or type press v when the tray configuration is displayed If the tray configuration is no longer displayed open and close the tray again The TRAY X SIZE lt SIZE gt menu appears 10 Press or a to highlight the correct size 11 Press v to select the size A Setting saved message appears followed by the tray type menu N
132. edia is binding or sticking together Remove media flex it rotate it 180 degrees or flip it over Reload media into the input tray Do not fan media Print media is removed before it settles into the Reset the printer Wait until the page completely output bin settles in the output bin before removing it When duplexing the print media is removed Reset the printer and print the document again before the second side of the document is printed Wait until the page completely settles in the output bin before removing it Print media is in poor condition Replace the print media Print media is not picked up by the internal Remove the top sheet of media If the media is rollers from Tray 2 3 4 or 5 heavier than 120 g m 32 Ib it may not be picked from the tray Print media has rough or jagged edges Replace the media Print media is perforated or embossed This media does not separate easily You might need to feed single sheets from Tray 1 Printer supply items have reached the end of Check the printer control panel for messages their useful life prompting you to replace supplies or print a supplies status page to verify the remaining life of the supplies See Replacing supplies for more information ENWW Common causes of paperjams 183 Media was not stored correctly Replace the print media Media should be stored in the original packaging in a controlled environment Note If the printer continues to jam contac
133. eeeeeeeeeeeseeeeeeeeseeseeeeseeesaeeeneees 231 Calibrating the DING sssrin nae n R EAA E AE ES 232 Print guality defect chart vic siiciecressecisinasidaisa uate sjenmnadaisninstuctiladevneushnniesnncdsissiesnusennsldeausinasedeadee 232 Appendix A Working with memory and print server cards Printer memory and fonts cceccecescecceececceseeeceueeeceuseecsageecseaeecseueeesueeecesseessaseessaseessagees 239 Printing a contguration page es ents sticascananecdonormncanezaiezeswuna sansueceteacuecadunsdentisodonsanuaadovedaaeas 239 Installing memory and fonts nnnennnnennneannnennnnnnnnnnnnrrresrnrnrnrrrrnrrnnrrrsrrensnresnnrranrrrnrrrnnrnennnnn 241 To install DDR memory DIMMS ssesdecvsiccuseseseenstacnsensadacwisesmaesseasboneiceremneimeveneesndeseastenes 241 To install a flash memory card cece cc ceeceeceeeeeeeeeeeeaeeeeecaeeeeeeeeeeesaueesseeeeeeaseeeesaeeeeaaeeees 244 EMI MAG O s e E E A 247 Installing an HP Jetdirect print server card ccccccecceeeeeceeeeeeeeneeeeeeeeseeeeeeeeseeeeaueesenesneenes 248 To install an HP Jetdirect print server card ccc ceccccececeeeceeeese cece ceca eeseeeeseeesaeeeaeeeaaes 248 Appendix B Supplies and accessories Spare parts and supplies availability ccc ccc cccccccececseceeeeeeeee cece eeeseeeeseeeeseeesseeesseeeeseeeeas 251 Ordering directly through the embedded Web server for printers with network CONN CIONS iore teste eins parse toes E cence E E E enters 25
134. eeeeeseeeeeeeeeeeeseaeesseeeeeeseeessaeeesaeeeeeaaes 269 EMI Statement KOBA sssrinin nni A EEA AEA AES 269 VCCI statement Japan aansien A aE E Aa Ea RaRa 269 Laser Statement for Finland cccccscccceececeeceeceeeecseeeecsueeesseecsueeeeseeesseeessaeeeseneessags 270 Glossary Index xi xii ENWW Printer basics This chapter contains information on setting up your printer and becoming familiar with the printer features The following topics are covered Quick access to printer information Printer configurations Printer features Walk around Printer software Print media specifications ENWW Quick access to printer information World Wide Web links Printer drivers updated HP printer software product information and support may be obtained from the following URL e http Awww hp com support clj5550 Printer drivers may be obtained from the following sites e In China ftp www hp com cn support clj5550 e In Japan ftp www jon hp com support clj5550 e In Korea http www hp co kr support clj5550 e In Taiwan http www hp com tw support clj5550 e or the local driver website http www dds com tw To order supplies e United States http www hp com go ljsupplies e Worldwide http www hp com ghp buyonline html To order accessories e http www hp com go accessories User guide links e Walk around e Replacing supplies Where to look for more information Several references ar
135. eeeeeseueeeseeeessaeeesseeeeeaaes 107 TV AS OD S E E A 108 NONIO TOOG esters crs E E E A ees EE E EE 109 Managing MEMO san cacssenatassns a E EEE a Ea 110 5 Managing the printer Printer information pages ccccccssecccssecccceseecseeeecseeeeceueeecsueeecseeeseuseeeseaeeesseeesgseessaseenes 112 KONA e T EEEE E EE A ETE 112 Configuration AC Coa ges antec oy es aroei a a A a aaa 112 Supplies status page nnonnnannnannannn1nnnirnnnnnrrsrrnrrrsrrrnrrenronrrsrronirsrrrnrrnrrenrnnrrrnrrnrrrnrrnni 113 Usage page eiae E EE E E A E 113 DOMO raa A E E E E E tae N E sees sete 114 PACO MYK cs 9 cee eee en eee ee es nee ene nen eee ee eee 114 Print RGB samples as cairn saci aicsies ewtic nds nesses chasse cohen betieecabeacn oecdecue Saciebeadu nec Setnnevcktesedaanndndneeands 114 File CSCO sericese a a EEE EE a EEEE E e EATEN 114 PCLO PS 9 9114 HSI parres S ee ee ee eee eee 115 BS Oc Siete nc atc acetate eg ees new ot E A EE A 115 Using the embedded Web server cccccccecccececeeecaeeeseeeeaeeeseuseseeessueeeeeesseeeseeesueeaueeaeeesaees 116 To access the embedded Web server using a network CONNECTION 0ccceeeeeeeeees 116 Information taD eissii asri ea Aa aa aA a a Ea EED 117 SEE SUA o E E A P O E E EE E E EE E A E A EE EE 117 Networking tab isaceinssiscrsi so ciusrenaiiy siepeaieBiisisdnwsnnai Seniiedindls dandlnduieh ie sidiaisiduawe unignaanlioauanesabimuaoteasdiauadndes 118 OGF ARS seca cess EAE E EE
136. eeess 215 Printer feeds Incorrect page SZO sanne sid Geindas l2deed elevated Male ae ees 215 Printer pulls from incorrect tray ccccccssccceecccceecececeeceesceceuseesaueccsaeeeceeeesuecesseeesseeeesagees 216 Media does not feed automatically ccccccccsececsecccseseeceeeeseueccsaeeeeeeeceeeseusessuseeaeeeessuees 216 Unable to select paper sizes for Tray 2 3 4 or 5 using the printer control panel 217 Media does not feed from Tray 2 3 4 OF 5 oo cccccccccccececceceeceeeceeeeseeeseeeseeeeseeeesseeesseeeees 217 Transparencies or glossy paper will not feed cc ecccceccececeeceeeeceeeeeeeeeseeeeseeeeseeeeseeessnees 218 Transparencies are not printed correctly and the control panel displays an error message indicating a problem with the media in the tray cccccccseecseeeceeeeeeeeeeeeeeaees 218 Envelopes jam or will not feed in the printer cccccccccecccseecceeeeseeeceeeeseeeeeeeeseeeeseeseeeeaues 219 O tpu utisc urledor WHNKICG rssi a a bing a a aak 219 Printer will not duplex or duplexes incorrectly ccc ceccceeeceecceeeeeeeeceeeseeeceeeeseeeseeesseeeaeeeees 219 Printer response problems n nnannnnnnenonnoannannsnnrnrornrnrenrrsrrrnrrnrrnrennrnnrrnrrnrrrrnnernernrrnrrnnrnnen 221 NG CISDIAW message airan a a a a a aa 221 Printer ison DUtNoONINO DANIS ersi a a a a A S 221 Printer is on but is not receiving data cccccccccsscccsseeesseeesesecses
137. eesaeesaeesaeeseeseeeeaeeess 139 Locating SCION CS seeriana EE E aa a EE Or Aa aaa 139 Supply replacement guidelines ccc cece ceecccceececeeeeceeceeee cess cess ceeseeeeseeeeseeeeseeeesseeeeaes 139 Making room around the printer for replacing supplies cccceceeeceaeeeeeeeseeeeeeeeeeees 140 Configuring e mail alerts for supplies status 0 0 0 eee eeceeeeeseeeeeeeeeeseeeeeeeeeeseeeesseeeeaaeeens 141 Pernodie cleaning escicn a ea a Ea Ea aa EEE 142 When to clean the OHT sensor cccccsccccsececceeeecencecesecceeeceeucessusessaeeessueesseeessaeeess 142 To clean the OHT Sensor ices les scree ste a aaa a EE aa aE 142 When to clean the static discharge comb cccccseccceeeeeeeeseeeceeeeeeeeseneeseeeeaueeseeeseueeneeesaes 145 To clean the static discharge comb cccsecccseceeeeeseeeceeeeeeeeseeeseeeeeeeesaeeeseeeseeeseueeseeesneeaes 146 8 Problemsolving Basic troubleshooting checklist ce eccccceeeeeeeeeeeeeeeeeeeeeeeseeeeseeeeseeeeseueesaeeeseeeeseneeseeeeseneess 151 Factors affecting printer performance ccccceeccceececeeeceeceeeeeeseeeeesueeeseeceaeeeeaeeeeseeeees 151 Troubleshooting information pages cccecccccsecceeceeeeceeeeeeseeeeeeeeeeseseeeseaeeeseeeeeaeeeeseneenenees 152 Paper path test DAC Carat ssctanoscecicnstensccecstincaseuccaunetaa noise T a a a ET E EES 152 FREOISIRAUOM PACS essre rRe E E AEE NE 152 EVO OG e A E A E N cdmahienmnininaten 153 ENW
138. eeseeeseeseeseeeseeeseeeeeeseeeaees 266 Protecting the environment cccccscccsseceeseeceeeeeesecsaseeceaeeesaeeesaeeesaeeeseeeeseseeseseenneees 266 740 i 419 9 0 Ul ei 6 a Eeeeee nee nen Pennie tee meee E ne mere are ete ree ence 266 EnG gy COMSUINDUOINY cjccuicantosarcosnnenaaiis adna naa apa dina EEGEN 266 P OO US a E E E S A E E see 266 a e E e e ENE E E E EE E EE AE AE A P A ES 266 HP LaserJet Printing Supplies ccc ceccccecceceeeeceeeeceeeeseeeseaeeseeessaeessueessaeeesaeessages 266 HP Printing Supplies Returns and Recycling Program Information 00cccsseeeeee 267 Recycled paper isi seiscwedossnceienned oncnendamandnnninganamenseomaaeisiomenobauelentdeanabenntesnsGamieswruaumel enonneceeuners 267 ENWW ENWW Material restrictions c ccccccccececcececcuccceucceueuceueceeneneuueceaueneaeenetaneauanentanentaneneateneneanes 267 Material Safety Data Sheet MSDS 0 00 ccccccccccseeeeeeeeeeeeaeeeeeaeeeeeseseeeseeeeeseeeeeeseeeesaaees 267 FOF MMOLE ANTONIN AU ON wicescsemascncnoaseadnccimasensdeutennacenesasnsnaddiaenastinnddiunnnashanaiusmedabiinedeiicdaniiuacands 267 Declaration of Conformity cccdeccuconlontciswnaseiareiian naeadtossuce satan ieiadendawosssibcadumosnsdausdasacsemndonubacerasented 268 RF eT US cee ate caer eves AEE TAEA euenicea am ERARA 269 LaSer S OY arrari e eee AE A Heston tetas EE teenie eadumdeweeente 269 Canadian DOC regulations ccccccceecccceeeeeceeeeeee
139. el to set the media type to HIGH GLOSS IMAGES for the tray being used Envelopes Envelopes can be printed only from Tray 1 Set the tray s media size to the specific envelope size See Printing envelopes from Tray 1 Adhering to the following guidelines will help ensure proper printing on envelopes and help prevent printer jams e Do not load more than 20 envelopes into Tray 1 e The weight rating of envelopes should not exceed 105 g m 28 Ib bond e Envelopes should be flat e Do not use envelopes with windows or clasps e Envelopes must not be wrinkled nicked or otherwise damaged e Envelopes with peel off adhesive strips must use adhesives that can withstand the heat and pressures of the printer s fusing process e Envelopes should be loaded face down with the top of the envelope to the left and the short edge feeding into the printer first In high humidity environments envelopes should be printed with the flap on the leading edge to reduce sealing of the flap during printing For long edge printing envelopes should be loaded long edge first face down See Printing envelopes from Tray 1 to change the envelope orientation Chapter 4 Printing tasks ENWW Note CAUTION ENWW Labels For printing labels set the tray s media type to LABELS in the printer control panel See Configuring input trays When printing labels use the following guidelines e Verify that the labels adhesive material can tolerate te
140. elect Manuals It is possible that paper could meet all of the guidelines in this chapter and still not print satisfactorily This may be due to abnormal characteristics of the printing environment or to other variables over which Hewlett Packard has no control for example extremes in temperature and humidity Hewlett Packard recommends testing any paper before buying it in large quantities CAUTION Using paper that does not conform to the specifications listed here or in the print media guide can cause problems that require service This service is not covered by the Hewlett Packard warranty or service agreements Media to avoid The HP Color LaserJet 5550 series printer can handle many types of paper Use of paper outside the printer s specifications will cause a loss of print quality and increase the chance of paper jams occuring e Do not use paper that is too rough e Do not use paper with cutouts or perforations other than standard 3 hole punched paper e Do not use multipart forms e Do not use paper that has already been printed on or that has been fed through a photocopier e Donot use paper with a watermark if you are printing solid patterns Media that may damage the printer In rare circumstances paper can damage the printer The following paper must be avoided to prevent possible damage e Do not use paper with staples attached e Do not use transparencies designed for Inkjet printers or other low temperature pri
141. elp for the message Obtain the part number for the print cartridge indicated 3 Order a print cartridge Note Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information Press to view help for the message Obtain the part number for the fuser kit 3 Order the fuser kit Note Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information Control panel messages 169 Control panel messages continued Control panel message ORDER SUPPLIES alternates with Ready For help press The supplies gauge will display the consumption levels of print cartridges ORDER TRANSFER KIT LESS THAN X PAGES For help press alternates with Ready Output Bin Full Remove all paper from bin Paused To return to Ready press the STOP key Performing upgrade Performing PAPER PATH TEST Performing PRINT STOP TEST 170 Chapter 8 Problemsolving More than one supply item is low Printing will continue until a supply needs to be replaced The transfer unit is near end of life Printing can continue until transfer unit life ends The output bin is full and must be emptied for printing to continue The printer is paused and there are no error messages pending at the display The I O continues receiving data until memory is full A
142. ep through the For help press instructions If the message persists after clearing all pages contact HP Support at http www hp com support clj5550 13 XX YY JAM IN There is a jam in the top cover area Press for detailed information TOP COVER AREA about clearing the jam Press a and to step through the For help press instructions If the message persists after clearing all pages contact HP Support at http www hp com support clj5550 ENWW Control panel messages 155 Control panel messages continued Control panel message 13 XX YY JAM IN TRAY 1 Clear jam then press v alternates with 13 XX YY JAM IN TRAY 1 For help press 13 XX YY JAM IN TRAY X For help press 13 XX YY MULTIPLE JAMS IN DUPLEX PATH For help press 13 XX YY MULTIPLE JAMS IN PAPER PATH For help press 20 INSUFFICIENT MEMORY For help press alternates with 20 INSUFFICIENT MEMORY To continue press v 156 Chapter 8 Problemsolving A page is jammed in the multi purpose tray A page is jammed in Tray 2 3 4 or 5 or in multiple trays There is a jam in the duplex path There are multiple jams in the paper path The printer has received more data from the computer than fits in available memory Press for detailed information about clearing the jam Press a and to step through the instructions If the message persists after clearing all pages contact HP Support at ht
143. er 2 Control panel This item will print an event log that will display the last 50 entries in the printer event log starting with the most recent This item displays the last 50 events on the control panel display starting with the most recent This item will print a series of print quality assessment pages that will help troubleshoot any print quality problems This item allows you to remove a print cartridge to help determine which cartridge is the source of the problem This item is useful for testing the paper handling features of the printer such as the configuration of the trays This item performs a test on each of the printer s sensors to determine if they are working correctly and displays the status of each sensor This item performs a test to determine whether the paper path sensors are operating correctly This item will activate individual parts independently to isolate noise leaking and other hardware issues ENWW ENWW Tan o O oO O O PRINT STOP TEST This item isolates print quality faults more accurately by stopping the printer in mid print cycle Stopping the printer in mid print cycle allows you to see where the image begins to degrade Stopping the printer in mid print cycle will cause a jam that may need to be manually removed A service representative should perform this test Diagnostics menu 51 Changing printer control panel configuration settings By using
144. er driver monochrome mode The correct printer driver is not loaded Load the correct printer driver Printer driver does not recognize Tray 3 4 or 5 in the duplex printing accessory The printer driver has not been configured to See the printer driver s online Help for recognize Tray 3 4 or 5 or the duplex printing instructions on how to configure the driver to accessory recognize printer accessories For more information about how to access the printer drivers see Accessing the printer drivers The accessory may not be installed Verify that the accessory is properly installed ENWW Software application problems 229 Print quality troubleshooting If you are experiencing problems with print quality the following lists may help identify the cause of the problem Print quality problems associated with paper Some print quality problems arise from use of inappropriate paper Use paper that meets HP paper specifications See Supported paper weights and sizes The surface of the paper is too smooth Use paper that meets HP paper specifications See Supported paper weights and sizes The driver setting is incorrect To change the paper type setting see Type and Size The paper you are using is too heavy for the paper type setting you selected and the toner is not fusing to the paper The moisture content of the paper is uneven too high or too low Use paper from a different source or from an unopened ream
145. er firmly The Data indicator light is flashing The printer is probably still receiving data Wait for the Data indicator to stop flashing REPLACE lt COLOR gt CARTRIDGE appears on Replace the print cartridge specified on the the printer display printer display A printer message other than Ready appears on See Control panel messages the printer control panel The parallel port may have a DOS timeout error Add a MODE command to the AUTOEXEC BAT file See the DOS manual for additional information The PS PostScript Emulation personality is not Select PS or AUTO for the printer language For selected more information see Changing printer contro panel configuration settings The correct driver is not selected in the software Select the driver for PostScript Emulation for this application or printer driver printer in the software application or printer driver For more information about how to access the printer drivers see Accessing the printer drivers The printer is not properly configured See Changing printer control panel configuration settings ENWW Printer response problems 221 Printer is on but nothing prints continued Cause The computer port is not configured or is not Run another peripheral connected to this port to working properly verify that the port is working properly The printer has not been correctly named for the Use the appropriate utility to name the printer on network or
146. er handling input devices The port is located on the back of the printer as shown in the figure below Jetlink connection 1 Jetlink connection port ENWW Jetlink connection configuration 71 Enhanced I O EIO configuration This printer comes equipped with three enhanced input output EIO slots The three EIO slots hold compatible external devices such as the HP Jetdirect print server network cards HP EIO hard drive or other devices Plugging EIO network cards into the slots increases the number of network interfaces available to the printer EIO network cards can maximize printer performance when you are printing from a network In addition they provide the ability to place the printer anywhere on a network This eliminates the need to attach the printer directly to a server or a workstation and enables you to place the printer closer to the network users If the printer is configured through an EIO network card configure that card through the control panel Configure device menu HP Jetdirect print servers HP Jetdirect print servers network cards can be installed in one of the printer s ElO slots These cards support multiple network protocols and operating systems HP Jetdirect print servers facilitate network management by allowing you to connect a printer directly to your network at any location HP Jetdirect print servers also support the Simple Network Management Protocol SNMP which provides network managers
147. er to a different power correctly receptacle ENWW Printer response problems 223 Printer control panel problems Control panel settings work incorrectly The printer control panel display is blank or is Fans may run while the printer is in standby not lit even when the fan is running mode off Press the printer s on off button to turn the printer on Printer settings in the printing software Confirm that the settings in the application and application or printer driver differ from the printer printer driver are appropriate since the control panel settings application settings override the printer driver and control panel settings and the printer driver settings override the control panel settings For more information about how to access the printer drivers see Accessing the printer drivers Control panel settings were not correctly saved Reselect the control panel settings and then after they were changed press v An asterisk should appear to the right of the setting The Data indicator light is lit and there are no Buffered data exists in the printer Press v to pages printing print the buffered data using current control panel settings and activate the new control panel settings If the printer is on a network another user may Consult the network administrator to coordinate have changed printer control panel settings changes to printer control panel settings Unable to select Tray 3 4 or 5 Tray 3
148. es REPLACE SUPPLIES To continue press v The supplies gauge will display the consumption levels of print cartridges REPLACE SUPPLIES Using black only The supplies gauge will display the consumption levels of print cartridges alternates with Ready For help press The supplies gauge will display the consumption levels of print cartridges REPLACE TRANSFER KIT For help press ENWW Multiple supplies are at the end of their useful life If the supplies affected are cartridges only printing has stopped because the COLOR SUPPLY OUT setting in SYSTEM SETUP is set to STOP If the fuser or transfer kit is affected then printing always stops Multiple supplies are at the end of their useful life and the SUPPLIES LOW setting in SYSTEM SETUP is set to STOP At least one color cartridge is at the end of its useful life and the COLOR SUPPLY OUT setting in SYSTEM SETUP is set to autoContinueBlack Printing will continue using black toner only The transfer unit is at end of life Printing will not continue until the the transfer kit has been replaced Press v to access the SUPPLIES STATUS menu Press and to highlight the specific supply that has a problem Press to view help for the supply Press a and to step through the instructions Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information Press v to
149. es notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP
150. ess v to select TRAY lt N gt SIZE ol Press v or a to highlight the correct size Configuring input trays 93 7 Press v to select the correct size Note Depending on the tray you are configuring and the size selected the printer might prompt you to adjust the tray guides or to move the CUSTOM STANDARD switch in the tray to the other position Follow the instructions in the prompt and then close the tray Configuring the paper type 1 Press Menu to enter the MENUS 2 Press to highlight PAPER HANDLING 3 Press v to select PAPER HANDLING 4 Press to highlight TRAY lt N gt TYPE N represents the number of the tray you are configuring Press v to select TRAY lt N gt TYPE Press v or a to highlight the correct paper type Press v to select the correct paper type A Setting saved message appears and then the current type and size settings are displayed 94 Chapter 4 Printing tasks ENWW Printing on special media Note Note CAUTION Note ENWW Use these guidelines when printing on special types of media Special media such as envelopes or cardstock should be printed from Tray 1 To print on any special media use the following procedure 1 Load the media in the paper tray 2 When the printer prompts you for the paper type select the correct media type for the paper loaded in the tray For example select HIGH GLOSS IMAGES when loading HP High Gloss Laser Paper 3 Inthe software application or
151. et to CUSTOM otherwise when the tray is closed the tray size will change Adjust the side and rear media guides against the paper If the media used is letter A4 executive JIS B5 A5 or legal the tray switch should be set to STANDARD Set the tray switch to CUSTOM for all other media sizes The tray switch must be set before the size can be selected from the control panel Reset the paper size in the paper handling menu or tray size pop up menu Adjust the side and rear media guides against the paper lf the media used is letter A4 executive JIS B5 A5 or legal the tray switch should be set to STANDARD Set the tray switch to CUSTOM for all other media sizes The tray switch must be set before the size can be selected from the control panel Reset the paper size in the paper handling menu or the tray size pop up menu Adjust the side and rear media guides against the paper If the media used is letter A4 executive JIS B5 A5 or legal the tray switch should be set to STANDARD Set the tray switch to CUSTOM for all other media sizes The tray switch must be set before the size can be selected from the control panel If necessary reset the paper size again Adjust the side and rear media guides against the paper If the media used is letter A4 executive JIS B5 A5 or legal the tray switch should be set to STANDARD Set the tray switch to CUSTOM for all other media sizes The tray switch
152. figured to allow manual duplexing In the printer driver select Allow Manual Duplex See Accessing the printer drivers From the application open the printer driver Select the appropriate size and type On the Finishing tab click Print on Both Sides or Print on Both Sides Manually oo a oS Wy The default binding option is to bind on the long edge of the paper in portrait layout To change the setting click the Finishing tab and select the Flip pages up checkbox 6 Click OK The Print on Both Sides instructions will appear Follow the instructions to finish printing your document Two sided duplex printing 101 Note If total sheets exceed the Tray 1 capacity for manual duplex jobs feed the top 100 sheets and press v When prompted feed the next 100 sheets and press v Repeat as necessary until all the sheets from the output stack have been loaded into Tray 1 For more information about how to access the printer drivers see Accessing the printer drivers Printing booklets Some versions of the printer driver let you control the printing of booklets when duplexing You can select binding on the left or right side on letter legal or A4 paper size Windows 2000 and XP supports booklet printing for all paper sizes See the printer driver online Help for more information about the printing booklets feature Adjusting the registration Adjusting the registration ensures that all jobs are centered on the page This is a two
153. firmware upgrade is in process The printer is performing a Paper Path Test The printer is performing a Print Stop Test Press Menu to access the MENUS Press a or v to highlight INFORMATION and then press v Press a or to highlight SUPPLIES STATUS and then press v Press a or to highlight a supply that needs to be ordered Press to access help for the supply Obtain a part number from help Order the supply Repeat the previous steps as necessary for each supply that needs to be ordered Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information Press to view help for the message Obtain the transfer kit part number from help 3 Order the transfer kit Note Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information Remove media from the output bin Press the Stop key Do not turn the printer off until the printer returns to Ready No action necessary No action necessary ENWW Control panel messages continued Control panel message Recommended action data Powersave on PRINT CONFIGURATION PRINTING STOPPED To continue press v Printing CMYK Samples Printing DEMO PAGE Printing EVENT LOG Printing FILE DIRECTORY Printing FONT LIST Printing MENU MAP Printing
154. frequently touch the surface of the DIMM antistatic package and then touch bare metal on the printer To install DDR memory DIMMs 1 Turn the printer off ENWW Installing memory and fonts 241 4 Using a 2 Phillips screwdriver remove the eight screws holding the board in place and set them aside 6 To replace a DDR DIMM that is currently installed spread the latches apart on each side of the DIMM slot lift the DDR DIMM up at an angle and pull it out 7 Remove the new DIMM from the antistatic package Locate the alignment notch on the bottom edge of the DIMM g amp O00 A NET ac CNN 242 Appendix A Working with memory and print server cards ENWW 8 Holding the DIMM by the edges align the notch on the DIMM with the bar in the DIMM slot at an angle and firmly press the DIMM into the slot until it is fully seated When installed correctly the metal contacts are not visible v gt Os we Sem Z ge lt s sy 2 A e A E wo Cas 9 Push down on the DIMM until both latches engage the DIMM 6 Note If you have difficulty inserting the DIMM make sure the notch on the bottom of the DIMM is aligned with the bar in the slot If the DIMM still does not go in make sure you are using the correct type of DIMM ENWW Installing memory and fonts 243 10 Align the formatter board in the tracks at the top
155. ge If the printer control panel message states that this is not a genuine HP print cartridge and you believe you purchased an HP print cartridge call the HP fraud hotline To override a non HP print cartridge error message press the v button HP fraud hotline Call the HP fraud hotline 1 877 219 3183 toll free in North America when you install an HP print cartridge and the printer message says the cartridge is non HP HP will help determine if the product is genuine and take steps to resolve the problem Your print cartridge might not be a genuine HP print cartridge if you notice the following e You are experiencing a high number of problems with the print cartridge e The cartridge does not look like it usually does for example the orange pull tab is missing or the packaging differs from HP packaging 132 Chapter 7 Maintenance ENWW CAUTION ENWW Print cartridge storage Do not remove the print cartridge from its package until you are ready to use it To prevent damage to the print cartridge do not expose it to light for more than a few minutes Print cartridge life expectancy The life of the print cartridge depends on usage patterns and the amount of toner that print jobs require Usage conditions and print patterns may cause actual results to vary At any time you can verify the life expectancy by checking the toner level as described below Approximate replacement intervals for supplies The following table
156. ghlight DIAGNOSTICS 3 Press v to select DIAGNOSTICS 4 Press to highlight PRINT EVENT LOG 5 Press v to select PRINT EVENT LOG The message Printing EVENT LOG appears on the display until the printer finishes printing the event log The printer returns to the Ready state after printing the event log Printer information pages 115 Using the embedded Web server Note When the printer is directly connected to a computer the embedded Web server is supported for Windows 98 and later In order to use the embedded Web server with a direct connection you must choose the Custom installation option when you install the printer driver Select the option to load Printer Status and Alerts The proxy server is installed as part of the Printer Status and Alerts software When the printer is connected to the network the embedded Web server is automatically available You may access the embedded Web server from Windows 95 and later The embedded Web server allows you to view printer and network status and to manage printing functions from your computer instead of from the printer control panel Below are examples of what you can do using the embedded Web server e view printer control status information e set the type of paper loaded in each tray e determine the remaining life on all supplies and order new ones e view and change tray configurations e view and change the printer control panel menu configuration e view and print internal
157. guration Jetlink connection configuration Enhanced I O EIO configuration Wireless printing ENWW Network configuration You might need to configure certain network parameters on the printer You can configure these parameters from the printer control panel the embedded Web server or for most networks from the HP Web Jetadmin software or the HP LaserJet Utility for Macintosh Note For more information about using the embedded Web server see Using the embedded Web server For more information about using the HP Toolbox see Using the HP Toolbox For a complete list of supported networks and for instructions on configuring network parameters from software see the HP Jetdirect Print Server Administrator s Guide The guide comes with printers in which an HP Jetdirect print server is installed This section contains the following instructions for configuring network parameters from the printer control panel e configuring TCP IP parameters e disabling unused network protocols e configuring Novell NetWare frame type parameters Configuring Novell NetWare frame type parameters The HP Jetdirect print server automatically selects a NetWare frame type Select a frame type manually only when the print server selects an incorrect frame type To identify the frame type chosen by the HP Jetdirect print server print a configuration page from the printer control panel See Printer information pages To configure the Novell NetWare parame
158. hp color LaserJet 5550 5550n 5550dn 5550dtn 5550hdn relax we have y f i i z F si oo a ewe en eds EE Ln a j ee Le l 7 _ i r i i es ee oa Bees felt Ba meee eR Oe em oe oe ee ee 7 a i a Pa E a aE Fa s La oa Fe an La d Fi i h P SS J i m ae mr me n 1 E a a wa La Sf TT Ae gt a m we 22 m Ll ae m Pe L Pat J F I BA E E ra Meee Mam ol i 7 SSS Sar Pe p ee Pas P a E J m SS PS e e m me gi ao Loa oS oe a2 m le ee a i T a HP Color LaserJet 5550 5550n 5550dn 5550dtn 5550hdn User Guide Copyright and License 2004 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number Q3713 90913 Edition 1 9 2004 Trademark Credits Adobe and Adobe Postscript 3 are trademarks of Adobe Systems Incorporated Bluetooth is a trademark owned by its proprietor and used by He
159. ication click Print Select the printer and then click Properties The steps may vary this procedure is most common From the File menu in the application click Print Select the printer and then click Properties or Preferences The steps may vary this procedure is most common On the File menu click Print Change the settings that you want on the various pop up menus On the File menu click Print Change settings that you want on the various pop up menus To change print job default settings For example turn on Print on Both Sides by default Click Start click Settings and then click Printers Right click the printer icon and choose Properties Windows 98 and ME or Document Defaults NT 4 0 Click Start click Settings and then click Printers or Printers and Faxes Right click the printer icon and choose Printing Preferences On the File menu click Print As you change settings on the pop up menu click Save Settings On the File menu click Print Change settings that you want on the various pop up menus and then on the main pop up menu click Save Custom Setting These settings are saved as the Custom option To use the new settings you must select the Custom option every time you open a program and print To change configuration settings For example add a physical option such as a tray or enable disable a driver feature such as Allow Manual Duplex
160. ice LaserJet paper letter CHP410 HP Premium Choice LaserJet paper A4 HPJ1124 HP LaserJet paper letter CHP310 HP LaserJet paper A4 5963 7863 HP LaserJet Printer Family Print Media Guide 5021 0337 PCL PJL Technical Reference Package Reference materials For downloadable versions go to http www hp com support clj5550 When connected select Manuals Ordering directly through the printer software for printers directly connected to a ENWW computer 253 254 AppendixB Supplies and accessories ENWW C service and Support Hewlett Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Color LaserJet 5550 HP Color LaserJet 5550n One year limited warranty HP Color LaserJet 5550dn HP Color LaserJet 5550dtn and HP Color LaserJet 5550hdn printer HP warrants to you the end user customer that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receiv
161. ify a particular tray or media type for a print job through the printer driver or a software application and the tray is not configured to match the print job s settings You will see LOAD TRAY X lt TYPE gt lt SIZE gt The control panel displays this message LOAD TRAY X lt TYPE gt lt SIZE gt to change size or type press v The instructions below explain how to configure the tray after the prompt appears The prompt does not appear if you are printing from Tray 1 and if Tray 1 is configured for ANY SIZE and ANY TYPE Loading Tray 1 for one time use Follow this procedure if the tray is usually left empty and is used for a variety of sizes or types of paper To avoid jams never add or remove a tray during printing 80 Chapter 4 Printing tasks ENWW 1 Open the tray 2 Remove any paper that is in the tray Move the side guides all the way out 4 Load paper in the tray with the side to be printed on facing down and the top of the paper on the left Make sure that the stack height of the paper does not exceed the maximum stack height mark in the tray Note If you are duplexing see Two sided duplex printing for load instructions 5 Move the side guides to the correct position so that they will lightly touch the paper stack but will not bend the paper 6 Look at the display within a few seconds of loading the paper reinsert the paper if the time has already elapsed If the printer does not display the Tray
162. ify that the tray switch is in the CUSTOM position Load the paper tray with the specified media Confirm that the media guides are in the correct position Verify that the tray switch is in the STANDARD position so the printer will automatically detect the size Control panel messages 167 Control panel messages continued Control panel message LOAD TRAY XX lt TYPE gt lt SIZE gt Tray XX is either empty or configured for a type and size other than specified in the job The size specified in the job is a Recommend move switch to detectable size STANDARD alternates with LOAD TRAY Xx lt TYPE gt lt SIZE gt To use another tray press v Loading printer s file system and are loaded into RAM when the printer is turned on The number XX specifies a sequence number indicating the current program being loaded program XX Do not power off MANUALLY FEED lt TYPE gt lt SIZE gt A job was sent specifying MANUAL FEED and Tray 1 is empty No other tray is available For help press MANUALLY FEED lt TYPE gt lt SIZE gt A job was sent that specified MANUAL FEED Tray 1 is already loaded For help press alternates with MANUALLY FEED lt TYPE gt lt SIZE gt To continue press v MANUALLY FEED OUTPUT STACK The even numbered pages of a manual two sided document have been printed and the printer is waiting for the output stack to be inserted for the odd numbered pages to be printed
163. ilable if a hard drive is installed To set the job held timeout Press Menu to enter the MENUS Press to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight SYSTEM SETUP Press v to select SYSTEM SETUP oe Se YS 52 Chapter 2 Control panel ENWW ENWW Press to highlight JOB HELD TIMEOUT Press v to select JOB HELD TIMEOUT Press a or v to select the appropriate time period Press v to set the time period 2 oN 0 Press MENu Show address This item determines whether the printer s IP address is shown on the display with the Ready message If more than one EIO card is installed the IP address of the card installed in the first slot appears To show the IP address 1 Press Menu to enter the MENUS 2 Press to highlight CONFIGURE DEVICE 3 Press v to select CONFIGURE DEVICE 4 Press to highlight SYSTEM SETUP 5 Press v to select SYSTEM SETUP 6 Press to highlight SHOW ADDRESS 7 Press v to select SHOW ADDRESS 8 Press or w to select the desired option 9 Press v to select the option 1 0 Press MENu Color black mix This item allows you to configure printer settings to optimize printer and cartridge performance for the printing environment If the printer is primarily used for black printing over two thirds of the pages are black only change the printer settings to MOSTLY BLACK PAGES If the printer is primarily used for color printing change the
164. in vaihtamista paperiradan puhdistusta tai muita kayttajan kasikirjassa lueteltuja kayttajan tehtavaksi tarkoitettuja yllapitotoimia jotka voidaan suorittaa ilman erikoistyokaluja VARO Mikali kirjoittimen suojakotelo avataan olet alttiina nakymattomallelasersateilylle laitteen ollessa toiminnassa Ala katso sateeseen VARNING Om laserprinterns skyddsholje ppnas da apparaten ar i funktion uts ttas anv ndaren for osynlig laserstralning Betrakta ej stralen Tiedot laitteessa kaytettavan laserdiodin sateilyominaisuuksista Aallonpituus 775 795 nm Teho 5 m W Luokan 3B laser 270 Appendix E Regulatory information ENWW Glossary bidirectional communication bin BOOTP chooser control panel default DHCP DIMM duplex ElO Emulated PostScript EPS FIR ENWW Two way data transmission A receptacle for holding printed pages Abbreviation for Bootstrap Protocol an Internet protocol that allows a computer to find its own IP address A Macintosh accessory that allows you to select a device The area on the printer that contains buttons and a display screen Use the control panel to set printer settings and to get information about the printer status The normal or standard setting for hardware or software Abbreviation for dynamic host configuration protocol DHCP enables individual computers or peripherals connected to a network to find their own configuration information including th
165. ing Click Start click Settings and then click Printers Right click the printer icon and choose Properties Select the Configure tab Click Start click Settings and then click Printers or Printers and Faxes Right click the printer icon and choose Properties Select the Device Settings tab Click the desktop printer icon From the Printing menu click Change Setup Delete the printer and reinstall The driver will be auto configured with the new options when it is reinstalled AppleTalk connections only Note Configuration settings may not be available in Classic mode ENWW Operating System Macintosh OS X 2 Macintosh OS X 3 To change settings for all immediate print jobs until the application is closed On the File menu click Print Change settings that you want on the various pop up menus On the File menu click Print Change settings that you want on the various pop up menus To change print job default settings For example turn on Print on Both Sides by default On the File menu click Print Change settings that you want on the various pop up menus and then on the Presets pop up menu click Save as and enter a name for the preset These settings are saved in the Presets menu To use the new settings you must select the saved preset option every time you open a program and print On the File menu click Print Change settings that you want on the
166. inter HP service agreements Call 1 800 835 4747 U S or 1 800 268 1221 Canada Extended Service 1 800 446 0522 HP toolbox To check the printer status and settings and to view troubleshooting information and online documentation use HP Toolbox You can view the HP Toolbox when the printer is directly connected to your computer or when it is connected to a network You must have performed a complete software installation to use the HP Toolbox See Using the HP Toolbox HP support and information for Macintosh computers Visit http www hp com go macosx for Macintosh OS X support information and HP subscription service for driver updates Visit http www hp com go mac connect for products designed specifically for the Macintosh user ENWW ENWW Table of contents 1 Printer basics Quick access to printer information cccccceeccceececeececeeeeceeeeceeeceeeeseeceseeeesseeesaeeesseeesseeesseeess 2 World Wide Web lINKS poetic tetcenc dekeurere neces csew ties anian aa aa aa a daaa ie aai a iai 2 User guide WMS suseso Satter sents screne ineine eeraa Eneee E aee EO TEE AaS Enake ADARREN EEE TENES 2 Where to look for more information sannonanenennenenenernenenenernnnnnrnrnrnonorernrnrnrrnrrrrrnrnrrernr nne 2 Printer connguUratiOnS sess nictre docasicince nienean a enoaan a a t a e AE demux aE EE EEEE EA TUES EEE ENE ENDERR EEEE 5 AFP Color LaserJet oon esaa E AN EEE ANEA AEE 5 HP Color LaserJet 5550n ai cates
167. inter automatically restarts or external device modes have changed or the printer is coming out of the diagnostics mode and will automatically restart Adjust the side and rear media guides against the paper lf the media used is letter A4 executive JIS B5 A5 or legal the tray switch should be set to STANDARD Set the tray switch to CUSTOM for all other media sizes The tray switch must be set before the size can be selected from the control panel Adjust the side and rear guides against the paper If size is a detectable size set the tray switch to STANDARD otherwise set the tray switch to CUSTOM If necessary press v after the tray is closed to change the paper size or type Install additional memory in the printer or install a disk drive in the printer Install additional memory in the printer or install a disk drive into the printer If a disk drive is installed delete previously stored print jobs If the configuration of the size and type is correct press to clear the message To change media size or type press V Use a and to highlight the size or type and then press v to select If action is required to change the size a message with instructions will appear after the selection is attempted View tray configurations type and size using and v Press v to select a tray to use No action necessary Control panel messages 179 Control panel messages continued Co
168. ion pages Note From the printer control panel you can print pages that can help diagnose printer problems The procedures for printing the following information pages are described here e paper path test page e registration page e event log Paper path test page The paper path test page is useful for testing the paper handling features of the printer You can define the paper path you want to test by selecting the source destination and other options available on the printer 1 Press Menu to enter the MENUS 2 Press to highlight DIAGNOSTICS 3 Press v to select DIAGNOSTICS 4 Press to highlight PAPER PATH TEST 5 Press v to select PAPER PATH TEST The message Performing PAPER PATH TEST appears on the display until the printer finishes the paper path test The printer returns to the Ready state after printing the paper path test page Registration page The registration page prints a horizontal arrow and a vertical arrow that show how far from center an image can be printed on the page You can set registration values for a tray so that an image on the back and front of a page is centered Setting the registration also allows the image to be centered on the page Image placement varies slightly for each tray Perform the registration procedure for each tray 1 Press Menu to enter the MENUS 2 Press to highlight CONFIGURE DEVICE 3 Press v to select CONFIGURE DEVICE 4 Press to highlight PRINT QUALITY
169. is fails check the installation notes and readme files on the printer CD ROM or the flyer that came in the printer box or go to http Awww hp com support clj5550 for help or more information Installing Windows printing system software for networks The software on the printer CD ROM supports network installation with a Microsoft network For network installation on other operating systems go to hitp www hp com support clj5550 or see the Network Installation Guide included with the printer The HP Jetdirect print server that is included with the HP LaserJet 5550n HP LaserJet 5550dn printer or HP LaserJet 5550dtn printer has a 10 100 Base TX network port If you need an HP Jetdirect print server with another type of network port see Supplies and accessories or go to hittp www hp com support clj5550 The installer does not support printer installation or printer object creation on Novell servers It supports only direct mode network installations between Windows computers and a printer To install your printer and create objects on a Novell server use an HP utility Such as HP Web Jetadmin or HP Install Network Printer Wizard or a Novell utility Such as NWadmin To install the printing system software 1 If you are installing the software on Windows NT 4 0 Windows 2000 Windows Server 2003 or Windows XP make sure that you have administrator privileges 2 Make sure that the HP Jetdirect print server is configured correctly fo
170. is incorrectly positioned in the printer and another supply item is missing incorrectly placed out or low Displayed when the printer is turned on to show that permanent storage is being initialized This message is displayed when the printer is turned on as soon as the individual tasks begin initialization To enable writing to the Flash Memory turn off write protection using HP Web Jetadmin To clear the message press the v key If the message persists turn the printer off and then back on No action necessary Load Tray 1 with the specified media OR To use media from another tray press v and select the tray from the list Re enter PIN correctly Open the top cover and image transfer unit CAUTION The image transfer unit can be easily damaged Remove the incorrect print cartridge Install the correct print cartridge Close the front cover Press v to access the SUPPLIES STATUS menu Press and to highlight the specific supply that has a problem Press to view help for the supply Press a and to step through the instructions No action necessary No action necessary Control panel messages 165 Control panel messages continued Tray XX must be inserted or closed Close the tray indicated Control panel message INSERT OR CLOSE TRAY X For help press INSTALL lt COLOR gt CARTRIDGE alternates with For help press The supplies gauge will display th
171. job Pressing Stop does not affect subsequent print jobs that are stored in the printer buffer To stop the current print job from your software application A dialog box may appear briefly on the user display giving you the option to cancel the print job lf several requests have been sent to the printer through your software they might be waiting in a print queue for example in Windows Print Manager See the software documentation for specific instructions on canceling a print request from the computer If a print job is waiting in a print queue computer memory or print spooler Windows 98 2000 XP or Me delete the print job there For Windows 98 2000 XP or Me click Start Settings and then Printers Double click the HP Color LaserJet 5550 series printer icon to open the print spooler Select the print job you want to cancel and then press Delete Job storage features ENWW The HP Color LaserJet 5550 series printer lets you store a job in the printer s memory for printing at a later time The job storage features use memory from both the hard drive and random access memory RAM These job storage features are described below To support job storage features for complex jobs or if you often print complex graphics print PostScript PS documents or use many downloaded fonts HP recommends that you install additional memory Added memory also gives you more flexibility in supporting job storage features such as quick
172. k colors as black If so avoid using extremely dark colors The colors on the computer screen differ from On the printer drivers Color Control tab select the printer output Screen Match Note Several factors can influence your ability to match printed colors to those on your screen These factors include print media overhead lighting software applications operating system palettes monitors and video cards and drivers 226 Chapter 8 Problemsolving ENWW Incorrect printer output Incorrect fonts are printed Cause The font has not been correctly selected in the Re select the font in the software application software application The font is not available to the printer Download the font to the printer or use another font In Windows the driver does this automatically The correct printer driver is not selected Select the correct printer driver For more information about how to access the printer drivers see Accessing the printer drivers Unable to print all characters in a symbol set The correct font is not selected Select the correct font The correct symbol set is not selected Select the correct symbol set The selected character or symbol is not Use a font that supports the selected character supported by the software application or symbol Drifting text between printouts Your software application is not resetting the See the documentation for the software or the printer to the top of th
173. kmanship This warranty does not apply to products that a have been refilled refurbished remanufactured or tampered with in any way b experience problems resulting from misuse improper storage or operation outside of the published environmental specifications for the printer product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem and print samples or contact HP customer support At HP s option HP will either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANT Y IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP ORITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU Limited warranty for print cartridges and image drums 257 HP s Premium Protection Warranty Color La
174. l before touching it 5 Open the fuser cover AD OW i lt U Rar SSS I RRR 6 Inspect the fuser and remove any paper that is crumpled in the fuser WARNING Do not reach into the fuser until it has cooled Note If the media tears make sure that all media fragments are removed from the paper path before resuming printing 210 Chapter8 Problemsolving ENWW CAUTION ENWW 7 Close the fuser cover 8 Firmly push the two green levers on either side of the fuser to re engage the fuser rollers yy _ SSS SS en n TE N A AER IT Tom f Trea Fo IS Y TA Do not place anything on the transfer unit while it is open If the transfer unit is damaged print quality problems may result Clearing paper jams 211 11 Inspect the transfer unit to ensure that it is clear Note If the media tears make sure that all media fragments are removed from the paper path before resuming printing 12 Grasp the media by both corners to remove it if possible SST O T Wan STS IWS Y L 5 SCC iee I 8 NW 14 If you could not reach the paper with the transfer unit open in Step 12 grasp the paper by both corners and pull up qT Du J _ ee 7 CUTTS dee CLE 212 Chapter8 Problemsolving ENWW 15 Pull out Trays 2 3 4 and 5 and place each tray on a flat surface Remove any parti
175. l down eS SS ae INN a aw lt 7 fr TEE Li UUL R 4 SFE C anghy CAUTION Do not place anything on the transfer unit while it is open If the transfer unit is damaged print quality problems may result T If the paper is wrapped around the fuser roller or stuck in the rollers grasp the paper by both corners and pull down TE ma A SHEER IT Mra ny aa Note If the paper is wrapped around the roller it is important to pull down on the paper to remove it Pulling up on the paper can damage the fuser rollers and cause print quality problems WARNING Do not reach into the fuser until it has cooled Note If the paper tears make sure that all paper fragments are removed from the paper path before resuming printing 198 Chapter8 Problemsolving ENWW ENWW SSS Sea SEER 42 VaN a WS S i amp Li D SSSR Ah nanaig Clearing paper jams 8 Firmly push the two green levers on either side of the fuser to re engage the fuser rollers 199 CAUTION Jam in paper input path or paper path 1 Using the side handles open the top cover QS SS eek D SR WW lt w SRR CR lt 7 0 Ss SER AMTS E Mrope Do not place anything on the transfer unit while it is open If the transfer unit is damaged print quality problems may result
176. l menus found on printers using a control panel display These menus include Information Paper Handling Configure Device and Diagnostics Alerts Network only Set up to receive e mail alerts for various printer and supplies events E mail Network only Used in conjunction with the Alerts page to set up incoming and outgoing e mail as well as to set e mail alerts Security Set a password that must be entered to gain access to the Settings and Networking tabs Enable and disable certain features of the EWS Other Links Add or customize a link to another website This link is displayed in the Other Links area on all embedded Web server pages These permanent links always appear in the Other Links area HP Instant Support Order Supplies and Product Support Device Information Name the printer and assign an asset number to it Enter the name and e mail address for the primary contact who will receive information about the printer Language Determine the language in which to display the embedded Web server information Time Services Allows time synchronization with a network time server Using the embedded Web server 117 Networking tab This tab allows the network administrator to control network related settings for the printer when it is connected to an IP based network This tab will not appear if the printer is directly connected to a computer or if the printer is connected to a network using anything other than an HP Je
177. l message 41 3 UNEXPECTED SIZE IN TRAY X For help press 41 3 UNEXPECTED SIZE IN TRAY X For help press alternates with LOAD TRAY X lt TYPE gt lt SIZE gt To use another tray press v 41 5 UNEXPECTED TYPE IN TRAY X For help press 41 5 UNEXPECTED TYPE IN TRAY X For help press alternates with LOAD TRAY X lt TYPE gt lt SIZE gt To use another tray press v 41 X PRINTER ERROR For help press alternates with 41 X PRINTER ERROR To continue press v 49 XXXX PRINTER ERROR To continue turn off then on 158 Chapter8 Problemsolving Media is loaded that is longer or shorter in the feed direction than the size configured for the tray Media is loaded that is longer or shorter in the feed direction than the size configured for the tray The printer senses a different media type in the media path than configured in the tray The printer senses a different media type in the media path than configured in the tray A printer error has occurred A critical firmware error has occurred If the incorrect size was selected cancel the job or press to access help Press and to step through the instructions lf the incorrect size was selected cancel the job or press to access help OR Press v to select another tray Press a and to step through the instructions If the incorrect size was selected cancel the job or press to access help Press a and to step th
178. l three control panel lights are lit release v and follow the procedure provided below to set the language To select language 1 When Select A Language appears in English press v and wait until the control panel displays LANGUAGE in English 2 Press until the preferred language displays 3 Press v to save the preferred language ENWW Changing printer control panel configuration settings 59 Using the printer control panel in shared environments Because your printer is shared with other users adhere to the following guidelines to ensure successful printer operation e Consult your system administrator before making changes to control panel settings Changing control panel settings could affect other print jobs e Coordinate with other users before changing the default printer font or downloading soft fonts Coordinating these operations conserves memory and avoids unexpected printer output e Be aware that switching printer personalities such as Emulated PostScript or PCL affects the printed output of other users Note Your network operating system may automatically protect each user s print job from the effects of other print jobs Consult your system administrator for more information 60 Chapter 2 Control panel ENWW I O Configuration This chapter describes how to configure certain network parameters on the printer The following topics are covered Network configuration Parallel configuration USB confi
179. l wear Printing on special media 97 98 HP LaserJet Tough paper Tough paper is a robust plastic film that will not tear and withstands the weather When printing on HP LaserJet Tough paper use the following guidelines Handle HP LaserJet Tough paper using the edges Oils from your fingers deposited on HP LaserJet Tough paper can cause print quality problems Use only Hewlett Packard LaserJet Tough paper with this printer HP Products are designed to work together for optimum printing results In either the software application or the driver select Tough Paper as the media type or print from a tray that is configured for HP LaserJet Tough paper Preprinted forms and letterhead Observe the following guidelines for best results with preprinted forms and letterhead Forms and letterhead must be printed with heat resistant inks that will not melt vaporize or release hazardous emissions when subjected to the printer s fusing temperature of approximately 190 C 374 F for 0 1 second Inks must be non flammable and should not adversely affect any printer rollers Forms and letterhead should be sealed in a moisture proof wrapping to prevent changes during storage Before loading preprinted paper such as forms and letterhead verify that the ink on the paper is dry During the fusing process wet ink can come off of preprinted paper When duplex printing load pre printed forms and letterhead into Trays 2 3 4 and 5 face down
180. ll display the consumption levels of print cartridges alternates with Ready The supplies gauge will display the consumption levels of print cartridges ORDER FUSER KIT LESS THAN X PAGES For help press alternates with Ready ENWW A new cartridge has been installed that is not made by HP This message is displayed until an HP cartridge is installed or the w button is pressed The printer has detected that a non HP print cartridge is currently installed The identified print cartridge is nearing the end of its useful life The printer is ready and will continue for the estimated number of pages indicated Estimated pages remaining is based upon the historical page coverage of this printer Printing will continue until a supply needs to be replaced The fuser is near end of life The printer is ready and will continue for the estimated number of pages indicated Printing will continue until a supply needs to be replaced If you believe you purchased an HP cartridge please call the HP fraud hotline at 1 877 219 3183 toll free in North America CAUTION Any printer repair required as a result of using non HP cartridges is not covered under HP warranty To continue printing press v If you believe you purchased an HP cartridge please call the HP fraud hotline CAUTION Any printer repair required as a result of using non HP cartridges is not covered under HP warranty Press to view h
181. lors grays and black using only black toner This guarantees neutrals colors without a color cast e 4 Color generates neutral colors grays and black by combining all four toner colors This method produces smoother gradients and transitions to non neutral colors and it produces the darkest black Edge Control The Edge Control setting determines how edges are rendered Edge control has three components adaptive halftoning REt and trapping Adaptive halftoning increases edge sharpness Trapping reduces the effect of color plane misregistration by overlapping the edges of adjacent objects slightly The color REt option increases the apparent resolution by placing each dot for the smoothest edges Four levels of edge control are available e Maximum is the most aggressive trapping setting Adaptive halftoning is on for this setting e Normal is the default trapping setting Trapping is at a medium level and adaptive halftoning and color REt is on e Light sets trapping at a minimal level and adaptive halftoning and color REt is on e Off turns off trapping adaptive halftoning and color REt RGB Color Two values are available for the RGB Color setting e Default instructs the printer to interpret RGB color as sRGB sRGB is the accepted standard of Microsoft and the World Wide Web Organization www e Vivid instructs the printer to increase the color saturation in the midtones so that colored objects appear more colorful Printed b
182. lowing illustrations identify the locations and names of key components of this printer Front view output bin printer control panel top cover Tray 1 open to use Tray 2 500 sheets of standard paper Tray 3 optional 500 sheets of standard paper Tray 4 optional 500 sheets of standard paper Tray 5 optional 500 sheets of standard paper access to print cartridges transfer unit and fuser on off switch stand OONDOARWDNDN gt Ao Back side view output bin on off switch EIO connection Jetlink connection parallel port USB connection power connection ENWW NOOR WD 12 Chapter 1 Printer software Note Note Note Note ENWW Included with the printer is a CD ROM containing the printing system software The software components and printer drivers on this CD ROM help you use the printer to its fullest potential See the Getting Started Guide for installation instructions For the latest information about the printing system software components refer to the readme file on the Web at hitp www hp com support clj5550 For information about installing the printer software view the Install Notes on the CD ROM included with the printer This section summarizes the software included on the CD ROM The printing system includes software for end users and network administrators operating in the following operating environments e Microsoft Windows 98 Me e Microsoft Windows N
183. lues and greens will likely appear darker than on your monitor This option is good for business graphics or for producing colors similar to the HP Color LaserJet 4550 e Device instructs the printer to print RGB data in raw device mode To render photographs properly with this selection you must manage image color in the application or operating system HP Color LaserJet 4550 series Color Emulation can be accessed though the Print Task Quick Sets in the printer driver Managing printer color options 127 Matching colors The process of matching printer output color to your computer screen is quite complex because printers and computer monitors use different methods of producing color Monitors display colors by light pixels using an RGB red green blue color process but printers print colors using a CMYK cyan magenta yellow and black process Several factors can influence your ability to match printed colors to those on your monitor These factors include e print media e printer colorants inks or toners for example e printing process inkjet press or laser technology for example e overhead lighting e personal differences in perception of color e software applications e printer drivers e computer operating system e monitors e video cards and drivers e operating environment humidity for example Keep the above factors in mind when colors on your screen do not perfectly match your printed colors For most use
184. mation For downloadable manuals go to http www hp com support clj5550 When you connect select Manuals The transparencies you are using are not designed for proper toner adhesion Use only transparencies designed for HP Color LaserJet printers If the color is off and the printer control panel displays the 41 5 UNEXPECTED TYPE IN TRAY X LOAD TRAY X lt TYPE gt lt SIZE gt error the OHT sensor might be dirty See Periodic cleaning for OHT cleaning instructions 230 Chapter8 Problemsolving ENWW e Handle transparencies by the edges Skin oil on the surface of transparencies can cause spots and smudges e Small random dark areas on the trailing edge of solid fill pages may be caused by transparencies sticking together in the output bin Try printing the job in smaller batches e The selected colors are undesirable when printed Select different colors in the software application or printer driver e If you are using a reflective overhead projector use a standard overhead projector instead Print quality problems associated with the environment Print quality problems can occur if the printer is operating in an environment outside of the printer specifications see Printer specifications Print quality problems associated with jams Make sure that all paper is cleared from the paper path See Paper jam recovery e Ifthe printer recently jammed print two to three pages to clean the printer e lf the paper does not pass through
185. menu that allows access to parallel input options Use these options to select the speed at which the parallel port communicates with the host and to enable or disable the bidirectional parallel communication The default for HIGH SPEED is YES The default for ADVANCED FUNCTIONS is ON ADVANCED FUNCTIONS EIO X Possible values are Allows you to configure EIO Where X 1 2 or 3 TCP IP n installed in slot 1 2 or IPX SPX APPLETALK DLC LLC LINK SPEED Resets menu The resets menu allows you to reset factory settings disable and enable PowerSave and update the printer after new supplies are installed a RESTORE FACTORY Allows you to clear the page SETTINGS buffer remove all perishable personality data reset the printing environment and return all default settings to factory defaults However this menu does not restore HP Jetdirect network settings to factory default values POWERSAVE Allows you to enable and disable PowerSave Default is ON RESET SUPPLIES NEW TRANSFER KIT Allows you to inform the printer that a new transfer kit or new NEW FUSER KIT fuser kit has been installed Configure device menu 49 Diagnostics menu The diagnostics menu allows you to run tests that can help you identify and solve problems with the printer La PRINT EVENT LOG SHOW EVENT LOG PQ TROUBLESHOOTING DISABLE CARTRIDGE CHECK PAPER PATH TEST PAPER PATH SENSORS MANUAL SENSOR TEST COMPONENT TEST Chapt
186. mperatures of 190 C 374 F for 0 1 second e Verify that there is no exposed adhesive material between the labels Exposed areas can cause labels to peel off during printing which can cause printer jams Exposed adhesive can also cause damage to printer components e Do not re feed a sheet of labels e Verify that labels lie flat e Do not use labels that are wrinkled bubbled or otherwise damaged Heavy paper The following heavy paper types can be used with the HP Color LaserJet 5550 series printer Paper type Paper weight Heavy 105 119 g m 28 31 Ib Extra heavy 120 163 g m Cardstock 164 200 g m When printing on heavy paper types use the following guidelines e Use Tray 1 for paper that is heavier than 163 g m to 200 g m 43 Ib bond up to 53 Ib bond e For optimum results when printing on heavy paper use the printer control panel to set the media type for the tray to match the paper type e In either the software application or the driver select Heavy Extra Heavy or Cardstock as the media type or print from a tray that is configured for heavy paper e Because this setting affects all print jobs it is important to return the printer back to its Original settings once the job has printed See Configuring input trays In general do not use paper that is heavier than the media specification recommended for this printer Doing so can cause misfeeds paper jams reduced print quality and excessive mechanica
187. n Changing print cartridges When a print cartridge approaches the end of useful life the control panel displays a message recommending that you order a replacement The printer can continue to print using the current print cartridge until the control panel displays a message instructing you to replace the cartridge The printer uses four colors and has a different print cartridge for each color black K magenta M yellow Y and cyan C Replace a print cartridge when the printer control panel displays a REPLACE lt COLOR gt CARTRIDGE message The control panel display also indicates the color that should be replaced unless a genuine HP cartridge is not currently installed CAUTION If toner gets on clothing wipe it off with a dry cloth and wash the clothes in cold water Hot water sets toner into fabric Note For information about recycling used print cartridges see HP Printing Supplies Returns and Recycling Program Information or visit the HP LaserJet Supplies website at http www hp com recycle To change the print cartridge 1 Lift the top cover of the printer Qi atrair a x NVES ENWW Changing print cartridges 135 2 Grasp the front cover and pull down Pe N aaj Dininin a ig lt n lt an TA aN SR ee Somme TH a UTM LL EE SS S55 CAUTION Do not place any item on the transfer unit while it is open If the transfer unit is damaged severe print quality p
188. n DARK of the Courier font WIDE A4 NO Allows you to change the YES printable area of A4 paper so that eighty 10 pitch characters may be printed on a single line 44 Chapter 2 Control panel ENWW OVERRIDE A4 LETTER NO Allows you to set the printer to print an A4 job on letter size YES paper when no A4 paper is loaded a letter size job when no A4 size paper is loaded an A3 job on 11 x 17 size paper when no A3 paper is loaded and a 11 x 17 size job on A3 paper when no 11 x 17 size paper is loaded CC PRINT PS ERRORS Allows you to select to print PS error pages PRINT PDF ERRORS Allows you to select to print PDF error pages The default is OFF FORM LENGTH Submenu that allows access to ORIENTATION PCL menu items FONT SOURCE FONT NUMBER FONT PITCH FONT POINT SIZE SYMBOL SET APPEND CR TO LF SUPPRESS BLANK PAGES Print quality menu This menu allows you to adjust all aspects of print quality including calibration registration and color half tone settings evan eats Ose ADJUST COLOR HIGHLIGHTS Allows you to modify the half tone settings for each color MIDTONES The default for each color is 0 SHADOWS RESTORE FACTORY SETTINGS SET REGISTRATION PRINT TEST PAGE Allows simplex and duplex image alignment The default See nor for the SOURCE is TRAY 2 lt N gt The default for the sub items TRAY lt N gt TYPE TRAY 1 TRAY 1 TYPE TRAY 2 TYPE TRAY 3 TRAY 2 TYPE and TRAY 4 TYPE is 0 T
189. n c disimenstectiisanupboeaminonsWenind deknusiauetiwexetaweed 57 AOC ONU rinin E E E E E A EE AEE A 57 Djo eea D anes ea a E A ANE A EE E E E A N E T A 58 Calor UP OU en sige E E E E E 58 Ranee CO E A EIE E rats E A E E P S nator E clenen ce teneweans 59 EE E A E R E S 59 Using the printer control panel in shared environments cccccccseceseeeeeeeeeeeeeeeeseeeeeeeaeeees 60 3 I O Configuration Network configuration iy sioc exis SdintmncsaBiectrtalieiee ats toast nan cnr a aa aE EKE EENE 62 Configuring Novell NetWare frame type parameters ccccccccsseeeeeseeeeeseeeeeeeeeeeaeeeeas 62 Configuring TCP IP parameters ccccccccccceececeeeeceeeeeeeeeeeeeeeeeeeeeeeeeseeseeseeeesaeeeeseeesaees 63 Paralel COTE OV AU OVA cs secre tarresesnc cite te ces irse EEEE E 69 DS BS OFM ON AUN ONY tscte aesacoe a eae caine Hered atic ond TEE see dates diy NEE EE atic eduselsvedsie sate E 70 Jetlink CONNECTION configuration ccccceecceceeeeeceeeeeeeeeeeeeeeeeesaeeeesaeeeeeseeeeeseeeeeseeeeeseneeeseeneeeas 71 Enhanced I O ElO configuration 2 0 ce cccceeccceeeeeeeceeeeeseeeeeseeeeeeeeeeeaeeeeesaeeeesaeeeseeeeeeageeesaass 72 HP Jetdirect print servers ccccccccscccsceceecceeeceeeceeceueceeessuesasecauecaeeseeesueesaeeseeesaeeneeesaes 72 Available enhanced I O interfaces ccccceccccsescecceseeecseeeceeeeceaseeseageeseageessegsesssaeeeess 72 NetWare networks eessaairortosvatecnnnssaasaeteparinawetect
190. n other trays if no paper is loaded in the specified tray or Media does not feed automatically Manual feed is selected in the software Load Tray 1 with media or if the media is application loaded press v The correct size media is not loaded Load the correct size media The input tray is empty Load media into the input tray Media from a previous jam has not been Open the printer and remove any media in the completely removed paper path Closely inspect the fuser area for jams See Paper jams The media size is not configured correctly for the Print a configuration page or use the control input tray panel to determine the media size for which the tray is configured The guides in the tray are not against the paper Verify that the guides are touching the paper The CUSTOM STANDARD switch in the tray is Verify that the switch is in the correct position for not in the correct position the media size 216 Chapter 8 Problemsolving ENWW ENWW Manual feed prompt is set to ALWAYS The printer will always prompt for manual feed even if paper is in the tray Media does not feed automatically continued Open the tray reload the paper and then close the tray Otherwise change the manual feed prompt setting to UNLESS LOADED Using this setting the printer will prompt for manual feed unless paper is already in the tray The USE REQUESTED TRAY setting in the printer control panel is set to EXCLUSIVE
191. ndicating a problem with the media in the tray Envelopes jam or will not feed in the printer Output is curled or wrinkled Printer will not duplex or duplexes incorrectly Printer response problems No display message Printer is on but nothing prints Printer is on but is not receiving data Unable to select the printer from the computer Printer control panel problems Control panel settings work incorrectly Unable to select Tray 3 4 or 5 Color printing problems Printing black instead of color ENWW 149 Incorrect shade Missing color Inconsistent colors after installing a print cartridge Printed colors do not match screen colors Incorrect printer output Incorrect fonts are printed Unable to print all characters in a symbol set Drifting text between printouts Erratic missing characters or interrupted printout Partial printout software application problems Unable to change system selections through software Unable to select a font from the software Unable to select colors from the software Printer driver does not recognize Tray 3 4 or 5 in the duplex printing accessor Print quality troubleshootin 150 Chapter8 Problemsolving ENWW Basic troubleshooting checklist Note ENWW If you are experiencing problems with the printer this checklist may help identify the cause of the problem e Is the printer connected to power e ls the printer on e Is the printer in the Ready state e Are all necessary cables
192. ne Help for the printer driver Duplexing blank pages If selecting source or type in the software driver the printer will not print blank second sides of duplexed pages resulting in faster performance However if the paper type is set to ANY TYPE LETTERHEAD PREPRINTED or PREPUNCHED the blank second sides print to prevent text from printing on the wrong side of the page Options for binding two sided printing jobs Before printing a two sided document in the printer driver choose the edge on which you will bind your finished document Long edge or book binding is the conventional layout used in book binding Short edge or tablet binding is the typical calendar binding The default binding setting is to bind on the long edge when the page is set up for portrait orientation To change to short edge binding click the Flip Pages Up check box Manual two sided duplex printing Printing on both sides can be performed manually manual duplex printing This is useful for paper sizes or weights that are not supported for automatic duplexing for example cardstock or custom size paper It can also be performed on printer models that do not support automatic two sided printing Damaged or previously used paper can cause paper jams and should not be used Manual two sided printing is not supported for Windows 98 and NT 4 0 systems that use the PS driver To manually print on two sides duplex 1 Ensure that the printer driver is con
193. nformation PAPER HANDLING TRAY 1 SIZE TRAY 1 TYPE TRAY lt N gt SIZE N 2 3 4 or5 TRAY lt N gt TYPE N 2 3 4 or5 Configure device menu See Configure device menu and Changing printer control panel configuration settings for more information CONFIGURE DEVICE PRINTING COPIES DEFAULT PAPER SIZE DEFAULT CUSTOM PAPER SIZE DUPLEX DUPLEX BINDING OVERRIDE A4 LETTER MANUAL FEED COURIER FONT WIDE A4 PRINT PS ERRORS PCL 38 Chapter 2 Control panel ENWW PRINT QUALITY ADJUST COLOR SET REGISTRATION PRINT MODES OPTIMIZE QUICK CALIBRATE NOW FULL CALIBRATE NOW COLOR RET SYSTEM SETUP JOB STORAGE LIMIT for printers with a hard drive JOB HELD TIMEOUT for printers with a hard drive SHOW ADDRESS COLOR BLACK MIX TRAY BEHAVIOR POWERSAVE TIME PERSONALITY CLEARABLE WARNINGS AUTO CONTINUE SUPPLIES LOW COLOR SUPPLY OUT JAM RECOVERY RAM DISK LANGUAGE I O TIMEOUT PARALLEL INPUT EIO X Where X 1 2 or 3 RESETS RESTORE FACTORY SETTINGS POWERSAVE RESET SUPPLIES Diagnostics menu See Diagnostics menu for more information ENWW Menu hierarchy 39 40 DIAGNOSTICS Chapter 2 Control panel PRINT EVENT LOG SHOW EVENT LOG PQ TROUBLESHOOTING DISABLE CARTRIDGE CHECK PAPER PATH SENSORS PAPER PATH TEST MANUAL SENSOR TEST COMPONENT TEST PRINT STOP TEST ENWW Retrieve job menu for printers with a hard drive The retrieve job menu allows you to view listings of all stored jobs Meru
194. noeaipemenanaiansscvameaus maim nnusatnnaaasae ah yaonweeaass 72 Windows and Windows NT networks cccceececeeeeeeeeeeeeeeeeeneeeeseeeeeeeeseeeeaueeaeeeseneeseeeeas 73 AppleTalk networks gear ae arrestee cee ssme cance te teen teees seme ueceenceeucaan cane eenseeesesneass 73 UNIX LINUX NEIWOFKS oss afin ashe chav sedceeesseedanencseieec aeania EE EREE ESENS 73 WVIRCIESS PURUN eenen E E N 14 IEEE 802 11b standard casi setts estas scinale cen be dessa wdcinesn ssaon edna ex ounesd aadeaddend dean ceenaeeenee 74 BIOSTAR ete ates rnsndl a att lovecat caliatiodnanetnnsteimenunbaase domed sagindlinccuned 14 4 Printing tasks FAT OMT pont JODS recat cater ce espa cette cde tet EE E pte elena AKEE AAE 76 gt 160 6 eee nee eee es ee eee eee eee eee ee eee 76 Type and Sacto see alte tt nce cm E te ahi NEEE N EEES 76 Print setting priorities ci ssieniienat seviesnosndncbannessdensnstasd coduaeensdadebnnessddndancaed cues nous danlehuaeatNemenaanacat 16 Selecting print media eicSiiscieceseanitiapiisdemnctieinaraaranadtrcmmcras eciewinsloteiaain culedanidlesuninsthes Vetiehedi on wdiidatidasdivwaakiometeleganndt 78 Media t0 Avold Lio sate triste caieea svat annce teceienaneuaaeeccaie a AAEE E E ni EE ETa a 78 Media that may damage the printer cccccccccsececeeeceeeeeeeeeseeeeseeeeeseeeeseeeeseeesseeesseeeens 78 C nng rng INput AY Sate actos pestis ean sce eau abenautecw a E A 80 Configuring trays when the printer gives a prompt
195. nt fonts e The 80 internal fonts are available in PostScript Emulation PS and PCL mode e To conserve printer memory download only those fonts that are needed e f you require several downloaded fonts consider installing additional printer memory Some software applications automatically download fonts at the beginning of each print job It might be possible to configure those applications to download only soft fonts that are not already resident in the printer 228 Chapter8 Problemsolving ENWW Software application problems Unable to change system selections through software System software changes are locked out by the Consult with your network administrator printer control panel The software application does not support See the software application documentation system changes The correct printer driver is not loaded Load the correct printer driver For more information about how to access the printer drivers see Accessing the printer drivers The correct application driver is not loaded Load the correct application driver Unable to select a font from the software The font is not available to the software See the software application documentation application Unable to select colors from the software The software application does not support color See the documentation for the software application Color mode is not selected in the software Select color mode instead of grayscale or application or print
196. nter off and then on These messages are not affected by the AUTO CONTINUE setting If a critical error persists service is required The following table lists and describes control panel messages in numerical and alphabetical order 154 Chapter8 Problemsolving ENWW Control panel messages Control panel messages Control panel message Recommended action 10 X X SUPPLY The printer cannot read or write to at Turn the printer off and then back on MEMORY ERROR least one print cartridge memory tag or ane at least one memory tag is missing Press for more information alternates with If the error persists contact HP support at http www hp com support clj5550 The following control panel messages For help press correspond to the color of the print cartridge The supplies gauge will display the consumption levels of print 10 00 00 black print cartridge cartridges 10 00 01 cyan print cartridge 10 00 02 magenta print cartridge 10 00 03 yellow print cartridge 13 XX YY JAM IN There is a jam in the duplex path Press for detailed information DUPLEX PATH about clearing the jam Press a and to step through the For help press instructions If the message persists after clearing all pages contact HP Support at http www hp com support clj5550 13 XX YY JAM IN There is a jam in the media path Press for detailed information PAPER PATH about clearing the jam Press a and to st
197. nters Use only transparencies that are specified for use with HP Color LaserJet printers e Do not use photo paper intended for Inkjet printers e Do not use paper that is embossed or coated and is not designed for the temperatures of the HP Color LaserJet 5550 image fuser Select paper that can tolerate temperatures of 190 C 374 F for 0 1 second HP produces a selection of paper that is designed for the HP Color LaserJet 5550 series printer 78 Chapter 4 Printing tasks ENWW e Do not use letterhead paper with low temperature dyes or thermography Preprinted forms or letterhead must use inks that can tolerate temperatures of 190 C 374 F for 0 1 second e Do not use any media that produces hazardous emissions or that melts offsets or discolors when exposed to 190 C 374 F for 0 1 second To order HP Color LaserJet printing supplies go to hitp www hp com go ljsupplies in the U S or to http www hp com ghp buyonline htm worldwide ENWW Selecting print media 79 Configuring input trays Note Note Note Note CAUTION The HP Color LaserJet 5550 series printer allows you to configure input trays by type and size You can load different paper in the printer input trays and then request paper by type or size If you have used previous HP Color LaserJet printers you might be accustomed to configuring Tray 1 to first mode or cassette mode To mimic the settings for first mode configure Tray 1 for Size ANY and Ty
198. ntrol panel message Recommended action The printer is coming out of PowerSave No action necessary mode Printing will continue as soon as warmup is completed 180 Chapter8 Problemsolving ENWW Paper jams Note ENWW Use this illustration to troubleshoot paper jams in the printer For instructions on clearing paper jams see Clearing paper jams Paper jam locations shown without optional Tray 4 or optional Tray 5 top cover area duplex path paper path input path trays ORAON Paper jam recovery This printer automatically provides paper jam recovery a feature that allows you to set whether the printer should attempt to automatically reprint jammed pages The options are e AUTO Printer will attempt to reprint jammed pages e OFF Printer will not attempt to reprint jammed pages During the recovery process the printer may reprint several good pages that were printed before the paper jam occurred Be sure to remove any duplicated pages To disable paper jam recovery 1 Press Menu to enter the MENUS 2 Press to highlight CONFIGURE DEVICE Paperjams_ 181 Press v to select CONFIGURE DEVICE Press to highlight SYSTEM SETUP Press v to select SYSTEM
199. nvelopes e Tray 2 is a 500 sheet paper feeder that supports Letter Letter Rotated A4 A4 Rotated executive Ad JIS B4 JIS B5 JIS 11 x 17 A3 16K 8K Executive JIS 8 5 x 13 and Legal sizes Tray 3 can hold 500 sheets of Letter Letter Rotated A4 A4 Rotated executive A5 JIS B4 JIS B5 JIS 11 x 17 A3 16K 8K Executive JIS 8 5 x 13 and Legal sizes Both trays can handle custom media e Automatic two sided duplex printing e Capability to connect using parallel network and Jetlink ports The printer contains three enhanced input output EIO slots a Jetlink port a universal serial bus USB 1 1 connection and a standard bidirectional parallel cable interface IEEE 1284 C compliant The printer also contains an HP Jetdirect 620N print server EIO network card e 288 MB of SDRAM 256 MB DDR plus 32 MB of additional memory on the formatter board and an additional DIMM slot This printer has two 200 pin small outline dual inline memory module SODIMM slots that accept 128 or 256 MB RAM each An optional hard drive is available e Printer stand Printer configurations 7 HP Color LaserJet 5550hdn The HP Color LaserJet 5550hdn is a four color laser printer that prints up to 28 A4 pages per minute ppm and up to 27 letter size ppm Following is a list of printer features For more detailed information about each feature see Printer features e Tray 1 is a multipurpose tray that holds up to 100 sheets
200. ocuments Color options use object tagging which allows optimal color and halftone settings to be used for different objects text graphics and photos on a page The printer driver determines which objects are used on a page and uses halftone and color settings that provide the best print quality for each object Object tagging combined with optimized default settings produces great color out of the box In the Windows environment the Automatic and Manual color options are on the Color tab in the printer driver For more information about accessing the printer drivers see Accessing the printer drivers 124 Chapter6 Color ENWW Note ENWW sRGB Standard red green blue SRGB is a world wide color standard originally developed by HP and Microsoft as a common color language for monitors input devices Scanners digital cameras and output devices printers plotters It is the default color space used for HP products Microsoft operating systems the World Wide Web and most office software sold today SRGB is representative of the typical Windows PC monitor today and the convergence standard for high definition television Factors such as the type of monitor you use and the room lighting can affect the appearance of colors on your screen For more information see Matching colors The latest versions of Adobe PhotoShop CorelDRAW Microsoft Office and many other applications use SRGB to communicate color Most importantly
201. ode When Mopier Mode is enabled in the driver the printer produces multiple collated copies from a single print job Multiple original printing mopying increases printer performance and reduces network traffic by sending the job to the printer once then storing it in the printer s RAM The remainder of the copies are printed at the printer s fastest speed All documents can be created controlled managed and finished from the desktop which eliminates the extra step of using a photocopier The HP Color LaserJet 5550 series printers support the mopying feature provided they have enough total memory at least 192 MB of total memory 160 MB DDR plus 32 MB on the formatter board and the mopying feature is enabled by default if the Mopier Mode setting is Enabled in the Device Settings tab Job storage features 109 Managing memory This printer supports up to 544 MB of memory 512 MB DDR plus 32 MB of additional memory on the formatter board You can add additional memory by installing dual data rate DDR memory To allow for memory expansion the printer has two DDR slots which accept 128 or 256 MB of RAM each For information about installing memory see Working with memory and print server cards Note Memory specification HP Color LaserJet 5550 series printers use 200 pin small outline dual inline memory modules SODIMM that support 128 or 256 MB of RAM The printer features Memory Enhancement Technology MEt which automatically
202. of its useful life and the SUPPLIES LOW setting in SYSTEM SETUP is set to STOP Order the identified print cartridge To continue printing press v To replace the cartridge perform the following steps e Open the top cover and image transfer unit CAUTION The image transfer unit can be easily damaged Remove the identified print cartridge Install a new print cartridge Close the top and front covers Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information Open the top cover Loosen the blue thumb screws Remove the old fuser unit Install a new fuser unit and secure with thumb screws Close the top cover Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information Order the fuser kit To continue printing press v To replace the fuser kit perform the following steps Open the top cover Loosen the blue thumb screws Remove the old fuser unit Install a new fuser unit and secure with thumb screws Close the top cover Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information ENWW Control panel messages continued Control panel message REPLACE SUPPLIES For status press v The supplies gauge will display the consumption levels of print cartridg
203. ofile SPP e Object Push Profile OPP e Basic Imaging Profile BIP e Basic Printing Profile BPP with XHTML Print 74 Chapter 3 I O Configuration ENWW ENWW Printing tasks This chapter describes how to perform basic printing tasks The following topics are covered Controlling print jobs Selecting print media Configuring input trays Printing on special media Two sided duplex printin Special printing situations Job storage features Managing memory 75 Controlling print jobs Note 76 Three settings affect the printer driver s ability to specify how paper should be pulled in the printer The Source Type and Size settings appear in the Page Setup Print or Print Properties dialog boxes in most software programs If you do not change these settings the printer automatically selects a tray using the default printer settings Source Printing by Source means you choose a specific tray from which you want the printer to pull paper The printer tries to print from this tray no matter what type or size is loaded in it If you choose a tray that is configured for a type or size that does not match your print job the printer does not print automatically Instead it waits for you to load the tray you chose with the type or size of print paper for your print job If you load the tray correctly the printer begins printing If you press v the display allows you to choose from other loaded trays If you have difficulties
204. ol specific error and warning messages Note TCP IP configuration cannot be disabled on the HP Color LaserJet 5550 series printer To disable IPX SPX Note Do not disable this protocol if Windows 95 98 Windows NT ME 2000 and XP users will be printing to the printer 1 Press Menu to enter the MENUS 2 Press to highlight CONFIGURE DEVICE 3 Press v to select CONFIGURE DEVICE 4 Press to highlight I O 5 Press v to select I O 6 Press to highlight EIO X where X 1 2 or 3 7 Press v to select EIO X 8 Press to highlight IPX SPX 9 Press v to select IPX SPX 10 Press to highlight ENABLE 11 Press v to select ENABLE 12 Press to highlight ON or OFF 13 Press v to select ON or OFF 14 Press the Menu button to return to the Ready state To disable DLC LLC Press Menu to enter the MENUS Press to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight I O Press v to select I O Press to highlight EIO X where X 1 2 or 3 Press v to select EIO X Press to highlight DLC LLC Press v to select DLC LLC Se a e Se oS YS 66 Chapter 3 I O Configuration ENWW ENWW 10 11 12 13 14 Press to highlight ENABLE Press v to select ENABLE Press to highlight ON or OFF Press v to select ON or OFF Press the Menu button to return to the Ready state Setting the idle timeout Se ee eS oe ee E 10 11 12 13 14 15 Pres
205. olor MateNING x segicncussccatern ancien enmenddeds doenweduaswadeuentnnesiee A iA 128 Printing COLO Samples aerrsciicnreiniissnionanin ednina a EN ae a aa Ea 129 Color emulation of the HP Color LaserJet 4550 000 cccccceeeeeeeeeeeaeeeeeeeeesaeeeeseeeeeaees 129 7 Maintenance Managing the print cartridge cccscccsecceececeeeceeeecaeeceaseeseecsaesccseeseusesseeseaeesseeeseeesaseesagss 132 P PAM CANIGO S ene E E EE E E E E E ER EE 132 No n HP print CAMO GOS sssrinin a 132 Print cartridge authentication cece eeecceeeeeeeeeeeeeeeseeeeseeeeseeeeseaeeseeeeseueeeseeesseeeesaeessaaes 132 FUE Ah FOUN a sss ses es E EE I seen ee hcp eee E EET 132 PMG CARMIOOG Storage sissisodan anbehentnaha qeeealaniacneuaatenerncuidtortuayanetan 133 Print cartridge life expectancy ccccccccssccccssccceeeeceseeceueeecsueeceseecsaeecssueeeeeeessaeessaeeenaas 133 Approximate replacement intervals for supplies nn0nnnnnnnennnannnnnnnnnnennnnnnnnnnnnnnnnnennne 133 Checking the print cartridge life ccccccccsseecceeeeeceeneecseeeeceeeesseeeesaueessneeesaueeeseass 134 Changing print cartridges a aiieccieniessisannssulveidasdvectaeusdeevensaeddstedadusedanlenbousddectiescned ou sueksdecewmnesd ances 135 To change the print Cartridge cccccecccsseecceseeceeeceaeeceeeesasecssecssaeesaseesaeeeseeeeenaaes 135 Replacing supplies cccccceccsecccseeceeeceeecenecauecaueesaeecseecaueceueceueceuecsueesa
206. om the input tray and load media that is in good condition Printer is operating in an excessively humid Verify that the printing environment is within environment humidity specifications See Printer specifications You are printing large solid filled areas Large solid filled areas can cause excessive curl Try using a different pattern Media used was not stored correctly and may Remove media and replace it with media from a have absorbed moisture fresh unopened package Media has poorly cut edges Remove media flex it rotate it 180 degrees or turn it over and then reload it into the input tray Do not fan media If the problem persists replace the media The specific media type was not configured for Configure the software for the media see the the tray or selected in the software software documentation Configure the tray for the media see Configuring input trays Printer will not duplex or duplexes incorrectly You are trying to duplex on unsupported media Verify that the media is supported for duplex printing See Supported paper weights and sizes Media handling problems 219 Printer will not duplex or duplexes incorrectly continued The printer driver is not set up for duplex printing Set up the printer driver to enable duplex printing The first page is printing on the back of Load preprinted forms and letterhead in Tray 1 preprinted forms or letterhead with the letterhead or printed side up and the
207. ompleted This message displays while the printer RGB samples page is being generated The printer is generating the supplies status page The printer will return to the online Ready state when the page is completed No action necessary No action necessary Press v to continue printing No action necessary No action necessary No action necessary No action necessary No action necessary No action necessary Follow the instructions on the printed pages Follow the instructions on the printed pages No action necessary No action necessary Control panel messages 171 Control panel messages continued Control panel message Printing USAGE PAGE Processing duplex job Do not grab paper until job completes Processing Processing copy lt X gt of lt Y gt Processing from tray xx RAM DISK DEVICE FAILURE To clear press v alternates with Ready RAM DISK FILE OPERATION FAILED To clear press v alternates with Ready RAM DISK FILE SYSTEM IS FULL To clear press v alternates with Ready RAM DISK IS WRITE PROTECTED To clear press v alternates with Ready 172 Chapter8 Problemsolving The printer is generating the usage page The printer will return to the online Ready state when the page is completed Paper temporarily comes into the output bin while printing a duplex job Do not attempt to remove the pages until the job is complete
208. on explains how to install the printing system software for Microsoft Windows 98 Windows Me Windows NT 4 0 Windows 2000 Windows Server 2003 and Windows XP When installing the printing software in a direct connect environment always install the software before connecting the parallel or USB cable If the parallel or USB cable was connected before the software installation see Installing the software after the parallel or USB cable has been connected Either a parallel or USB cable can be used for the direct connection However you cannot connect parallel and USB cables at the same time Use an IEEE 1284 compatible cable or a standard 2 meter USB cable NT 4 0 does not support USB cable connections To install the printing system software 1 Close all software programs that are open or running 2 Insert the printer CD ROM into the CD ROM drive If the welcome screen does not open start it by using the following procedure e On the Start menu click Run e Type the following X setup where X is the letter of the CD ROM drive e Click OK 3 When prompted click Install Printer and follow the instructions on the computer screen 4 Click Finish when the installation has completed Chapter 1 Printer basics ENWW ENWW 5 You might need to restart the computer 6 Print a Test Page or a page from any software program to make sure that the software is correctly installed If installation fails reinstall the software If th
209. on the lower left side of the control panel The Ready Data and Attention lights provide at a glance information about the state of the printer and alert you to printing problems The display shows more complete status information as well as menus help information animations and error messages Display The printer display gives you complete timely information about the printer and print jobs Graphics illustrate levels of supplies the locations of paper jams and job status Menus give access to printer functions and detailed information 32 Chapter 2 Control panel ENWW ENWW The top level screen on the display has three areas message prompt and supplies gauge To return to ready press STOP key o Printer display 1 Message area 2 Message area 3 Prompt area oO Ready Printer display 1 Message area 2 Supplies gauge 3 Print cartridge colors are indicated from left to right black magenta yellow and cyan The message and prompt areas of the display alert you to the state of the printer and tell you how to respond The supplies gauge shows the consumption levels of print cartridges black magenta yellow cyan A appears instead of the consumption level when the level is not Known This can occur in the following circumstances e missing cartridges e incorrectly placed cartridges e cartridges with an error e some non HP cartridges The supplies ga
210. onfigurations 9 Printer features This printer combines the quality and reliability of Hewlett Packard printing with the features listed below For more information on printer features see the Hewlett Packard website at http www hp com support clj5550 Features Performance Up to 28 pages per minute ppm for A4 size paper and up to 27 ppm for letter size paper Also prints on transparencies and glossy paper For more information see Supported paper weights and sizes Memory HP Color LaserJet 5550 HP Color LaserJet 5550n and HP Color LaserJet 5550dn models contain 128 MB SDRAM 32 MB of additional memory on the formatter board and an additional open DIMM slot Memory specification All HP Color LaserJet 5550 series printers use 200 pin SODIMM that support 128 or 256 MB of RAM HP Color LaserJet 5550dtn and HP Color LaserJet 5550hdn models contain 288 MB of SDRAM 256 MB DDR plus 32 MB of additional memory on the formatter board and an additional DIMM slot These printer models contain two 200 pin SODIMM slots that accept 128 or 256 MB RAM each Optional hard drive can be added via an EIO slot included with the HP Color LaserJet 5550hdn printer User interface Graphic display on control panel Enhanced Help with animated graphics Embedded Web server to access support and order supplies network connected printers HP Toolbox software to provide printer status and alerts configure printer settings view documentation and tro
211. ope In the software set margins at least 15 mm 0 6 inches from the edge of the envelope To load envelopes into Tray 1 To avoid paper jams do not remove or insert envelopes during printing 1 Open Tray 1 2 Load up to 20 envelopes in the center of Tray 1 with the side to be printed on facing down top on the left and the short edge toward the printer Slide the envelopes into the printer as far as they will go without forcing them 84 Chapter 4 Printing tasks ENWW Note CAUTION CAUTION CAUTION ENWW 3 Adjust the guides to touch the envelope stack without bending the envelopes Make sure the envelopes fit under the tabs on the guides Printing envelopes 1 In the printer control panel set the paper size for Tray 1 to match the size envelope you are printing Specify Tray 1 or select the paper source by size in the printer driver 3 If your software does not automatically format an envelope specify Landscape for page orientation in your software application or printer driver Use the guidelines in the table that follows to set margins for return and destination addresses on Commercial 10 or DL envelopes For envelopes of other sizes adjust the margin settings appropriately 4 Select Print from the software application or printer driver 15 mm 0 6 inches 15 mm 0 6 inches Destination 102 mm 4 0 inches 51 mm 2 0 inches Loading detectable media into Trays 2 3 4 and 5 Follow this
212. ote Depending on the size selected the printer might prompt you to move the CUSTOM STANDARD switch in Tray to another position or to move the length width guides Follow the instructions in the prompt close the tray and follow these steps from the beginning 12 To change the type press v or a to highlight the correct paper type 13 Press v to select the paper type A Setting saved message appears and then the current type and size settings are displayed again 14 If size and type are now correct press to accept the size and type settings and exit the message The tray is ready to use Loading custom media into Trays 2 3 4 and 5 Follow this procedure to load custom size paper in the tray CAUTION To avoid jams never add or remove a tray during printing CAUTION The paper path for Tray 3 passes through Tray 2 If Tray 2 is partially pulled out or removed paper from Tray 3 cannot feed into the printer This causes the printer to stop and generate a message that Tray 2 must be installed Similarly Trays 2 3 and 4 must be closed for paper from Tray 5 to feed into the printer CAUTION Do not print cardstock envelopes or unsupported sizes of media from Tray 2 3 4 or 5 Print on these types of media only from Tray 1 Do not overfill the input tray or open it while it is in use Doing so can cause paper jams 90 Chapter 4 Printing tasks ENWW 1 Open the tray ENWW Configuring input trays 91 3 Load media face u
213. ows you to view printer and network card status and manage printing functions from your computer With the HP embedded Web server you can do the following e view printer status information e determine the remaining life on all supplies and order new ones e view and change tray configurations e view and change the printer control panel menu configuration e view and print internal pages e receive notification of printer and supplies events e add or customize links to other Web sites e select the language in which to display the embedded Web server pages e view and change network configuration For a complete explanation of the features and functionality of the embedded Web server see Using the embedded Web server hp toolbox The HP Toolbox is a Windows only software application that can be used for the following tasks e check the printer status e view troubleshooting information e view online documentation e print internal printer pages e receive pop up status messages e access the embedded Web server You can view the HP Toolbox when the printer is directly connected to your computer or when it is connected to a network You must have performed a complete software installation before using the HP Toolbox Other components and utilities Several software applications are available for Windows and Macintosh OS users as well as for network administrators These programs are summarized below ENWW Printer software 25
214. p making sure that the stack height of the paper does not exceed the maximum stack height mark in the tray 4 Slide the paper width and length guides in making sure that they gently touch the paper 5 Note the orientation of the paper and which dimension is the X dimension and which is the Y dimension X and Y dimensions are marked in the tray for your convenience 1 CUSTOM STANDARD switch 2 Page width X dimension 3 Page length Y dimension 6 Verify that the tray switch is set to CUSTOM 7 Close the tray 8 The printer displays the tray configuration Look at the display 92 Chapter 4 Printing tasks ENWW Note Note ENWW 9 If the size and type are correct press 9 to accept the settings and exit the message If the settings are not correct continue with this procedure If the size is listed as CUSTOM it means the tray size is set to ANY CUSTOM meaning that it will match any custom job even if the dimensions are different The size can be changed to CUSTOM with exact dimensions if desired When set to CUSTOM the dimensions will show instead of the word CUSTOM on the tray configuration message 10 To change the size or type press v when the tray configuration is displayed If the tray configuration is no longer displayed open and close the tray again The TRAY X SIZE lt SIZE gt menu appears 11 Press v to select CUSTOM The UNIT OF MEASURE menu appears Depending on the size selected the printer
215. pages e receive notification of printer and supplies events e view and change network configuration To use the embedded Web server you must have Microsoft Internet Explorer 4 and later or Netscape Navigator 4 and later The embedded Web server works when the printer is connected to an IP based network The embedded Web server does not support IPX based printer connections You do not have to have Internet access to open and use the embedded Web server For more information about the HP embedded Web server see the HP Embedded Web Server User s Guide You can find this guide on the CD ROM included with this printer To access the embedded Web server using a network connection In a supported Web browser on your computer type the IP address for the printer To find the IP address print a configuration page For more information about printing a configuration page see Printer information pages Once you open the URL you can bookmark it so that you can return to it quickly in the future 1 The embedded Web server has three tabs that contain settings and information about the printer the Information tab the Settings tab and the Network tab Click the tab that you want to view 2 See the following sections for more information about each tab 116 Chapter5 Managing the printer ENWW ENWW Information tab The Information pages group consists of the following pages Device Status This page displays the printer status and shows
216. part process 1 estimating the centering adjustments and 2 setting the shift values Use the following procedure to estimate the centering adjustments 1 Using aruler measure in millimeters the left and right margins on the front side of the printed test page Compare the two measurements 2 Estimate the adjustment necessary to center the page Each unit of adjustment shifts the image approximately 0 25 mm This is the X1 shift value 3 Using a ruler measure in millimeters the left and right margins on the back side of the printed test page Compare the two measurements 4 Estimate the adjustment necessary to center the page Each unit of adjustment shifts the image approximately 0 25 mm This is the X2 shift value 5 Using a ruler measure in millimeters the top and bottom margins on the printed test page Compare the two measurements 6 Estimate the adjustment necessary to center the page Each unit of adjustment shifts the image approximately 0 25 mm This is the Y shift value Use the following procedure to set the shift values 1 Press Menu to enter the MENUS 2 Press a or to highlight CONFIGURE DEVICE and press v to select 3 Press a or to highlight PRINT QUALITY and press v to select 4 Press a or to highlight SET REGISTRATION and press v to select 5 Press a or to highlight the tray you are adjusting ADJUST TRAY lt N gt ADJUST TRAY 1 ADJUST TRAY 2 ADJUST TRAY 3 or ADJUST TRAY 4 and press
217. pe ANY The printer will pull paper from Tray 1 first when the print job does not specify another tray This setting is recommended if you use different types or sizes of paper To mimic the settings from cassette mode set either the size or type for Tray 1 to a setting other than ANY This setting is recommended if you are using the same size and type of paper in Tray 1 If you use two sided printing duplex be sure that the paper loaded meets the specifications for duplex printing See Supported paper weights and sizes The instructions below are to configure the trays at the printer control panel You can also configure the trays from your computer by accessing the embedded Web server See Using the embedded Web server Letter and A4 sizes can be loaded with the long edge or short edge leading into the printer Long edge first is the preferred orientation Long edge feed gives greater throughput and lower consumable usage Short edge feed is called the rotated orientation and is identified in the trays as LTR R and A4 R Short edge feed can be useful when printing on media with special features such as perforations or windows Configuring trays when the printer gives a prompt In the following situations the printer automatically prompts you to configure the tray for type and size e when you load paper into the tray on tray close you will see Tray X lt TYPE gt lt SIZE gt To change the type or size press v e when you spec
218. ple that is the closest match to the desired color Use the sample s color value in your application to describe the object you wish to match Colors may vary depending on paper type and the software application used For more details on how to use the Color Samples go to http www hp com support clj5550 Use the following procedure to print color samples at the printer using the control panel 1 Press Menu to enter the MENUS 2 Press to highlight INFORMATION 3 Press v to select INFORMATION 4 Press to highlight PRINT CMYK SAMPLES or PRINT RGB SAMPLES 5 Press v to select PRINT CMYK SAMPLES or PRINT RGB SAMPLES Note These samples are only accurate if you have not changed the defaults Color emulation of the HP Color LaserJet 4550 The PCL PS and HP Color LaserJet 5550 series printer drivers include a Print Task Quick Set called HP Color LaserJet 4550 Color Emulation This Print Task Quick Set allows you to easily set the printer to emulate the colors of the HP Color LaserJet 4550 printer In general the emulation color rendering has more contrast and is darker in appearance This emulation works well with documents that contain graphics ENWW Matching colors 129 130 Chapter6 Color ENWW Maintenance This chapter describes ways to maintain your printer The following topics are covered Managing the print cartridge Changing print cartridges Replacing supplies Configuring e mail alerts for supplies status Perio
219. plex DAMNING seduces cxicsca sivecsunexdireanasd wanaresvanossuemsid EO a A Ea EE TaS 99 Control panel settings for automatic two sided printing ccccccceececeeeeeeeeeeeeeeeeeeens 100 EDIE XING DANK PACS Sandeestcsvehcrssaceses n E EESE EEEE E A 101 Options for binding two sided printing JODS nannnnonnnnnnnennnnnnnnnennnnnrnnnnnrnssrnesrreesnresenenne 101 Manual two sided duplex printing o nnnoanneeennnnnnensnnnnsrnnnsnnnrnnnsnrensnrnnsnnrsnnrnsnrrnnnrnnnne 101 PANUNG TOONS aerate dee alecane aE eA e EE EEEE R EER OEE E TEENER 102 Adjusting the regis TaAUgi siecesazcnccesccnenceantondtecssnaysnset a a nE E E E SORAS ARENS 102 Special printing situations 0annannnnnannnnnnaannnnornnrnnonirennnnrrnrrnnrorrrsrrrnrrorrrsnronrrnrernrsnrrenrenene 104 Prnung a different NSt page oresrisirissrrin imone ena aa A a EEA 104 Printing a blank back cover cccccccecccseccseecseeceececaeesaeecaeeeeaeeeeseeseusecseeseeeeseeeseeeesenens 104 Print ng on custom Size Medid wes esu sed citacced dacctuerstasteabasnaes i ai aaa aaa a dianaki 104 Stopping a print request ec ccc ceecceeeeceeceeeeeseeecee cece eeseaeesaeesaeessueeseeessaeeseessaeeseeeesas 105 SOW SION ACS ToC Siac saeco snes auntie A acaba taaatusdonesaneewaadete dena cacaeue TAEAE EEE 105 STOMA OD seepe E T E EE EES E 106 duiek Copying a JOD oreste nea N T RE 106 Proofing and holding a JOD 2 0 cece cceececcseeceeeeeeecaeeeeeneeeeeseeeeeseeeees
220. printer settings to MOSTLY COLOR PAGES If the printer is used for a mix of black only and color print jobs it is recommended that you use the printer default of AUTO To determine the percentage of color pages print a configuration page See Printer information pages to learn how to print a configuration page The configuration page shows the total number of pages printed and the number of color pages printed To determine the percentage of color pages printed divide the color page count by the total page count To set the color black mix Press Menu to enter the MENUS Press to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight SYSTEM SETUP Press v to select SYSTEM SETUP oe a Ne Changing printer control panel configuration settings 53 6 Press to highlight COLOR BLACK MIX 7 Press v to select COLOR BLACK MIX 8 Press a or w to select the desired option 9 Press v to select the option 10 Press Menu Tray behavior options Use Requested Tray and manually feed Tray behavior allows three user defined options e USE REQUESTED TRAY Selecting EXCLUSIVELY ensures that the printer will not automatically select another tray when you indicate that a specific tray should be used Selecting FIRST allows the printer to pull from a second tray if the specified tray is empty EXCLUSIVELY is the default setting e MANUAL FEED TIf you select ALWAYS the default value the system always displays
221. pter8 Problemsolving SS gt Remove any partially ENWW Jam in duplex path 1 Using the side handles open the top cover Note If the paper tears make sure that all paper fragments are removed from the paper path before resuming printing 3 Grasp the front cover and pull down ENWW Clearing paperjams 207 4 Grasp the paper by both corners and pull up TAN NTE 5 n SFR IT mmf uy R en SS SSS 5 Ifthe paper cannot be accessed from this location grasp the green handles on the transfer unit and pull down TE R g SAN a J Vf a a i Wa 6 Grasp the paper by both corners and pull up WoT i SSS VA DE Y Wee _ gt A SRW TE qy T 7 Sa SSN 208 Chapter 8 Problemsolving ENWW 8 Close the top cover Multiple jams in duplex path 1 Using the side handles open the top cover SSS Re p FMW x i a ae a ENWW Clearing paperjams 209 3 Grasp the paper by both corners and pull down x SALUE N V Note If the paper tears make sure that all paper fragments are removed from the paper path before resuming printing 4 Firmly pull forward on the two green levers to disengage the fuser rollers BOMAR aN BSS WARNING Do not touch the fuser It is hot and could cause burns The fuser s operating temperature is 190 C 374 F Wait 10 minutes to allow the fuser to coo
222. ptions From HD Applications Utilities Print Center start the Print Center If the printer appears in the Printer list delete the printer Click Add From the drop down menu on the top select USB From the printer Model List select HP Under Model Name select HP Color Laserjet 5550 and then click Add 7 Print a Test Page or a page from any software program to make sure that the software is correctly installed If installation fails reinstall the software If this fails see the installation notes or readme files on the printer CD ROM or the flyer that came in the printer box or go to http www hp com support clj5550 for help or more information Note The icon on the desktop will appear to be generic All the print panels will appear in the print dialog in an application Installing the software after the parallel or USB cable has been connected If you have already connected a parallel or USB cable to a Windows computer the New Hardware Found Wizard appears when you turn on the computer 22 Chapter 1 Printer basics ENWW ENWW To allow the Wizard to search the CD and automatically install the printer software 1 In the New Hardware Found dialog box click Search CD ROM drive 2 Click Next 3 Follow the instructions on the computer screen 4 Print a Test Page or a page from any software program to make sure that the software is correctly installed If installation fails reinstall the software If this fails ch
223. r settings determine settings used in all print jobs unless settings are changed in the Page Setup Print or Printer Properties dialog boxes as described above There are several ways to change the default printer settings depending on the operating system 1 click Start Settings Printers and then right click the printer icon and click Properties 2 click Start Control Panel and then select the Printers folder right click the printer icon and click Properties CAUTION To avoid affecting print jobs of other users make printer setup changes through the software application or the printer driver whenever possible Printer setup changes made through the control panel become default settings for subsequent jobs Changes made through an application or the printer driver affect only that specific job ENWW Controlling print jobs 77 Selecting print media You can use many types of paper and other print media with this printer This section provides guidelines and specifications for selecting and using different print media Before purchasing any paper or specialized forms in quantity verify that your paper supplier obtains and understands the print media requirements specified in the HP LaserJet Printer Family Print Media Guide See Supplies and accessories for HP LaserJet Printer Family Print Media Guide ordering information To download a copy of the HP LaserJet Printer Family Print Media Guide go to http www hp com support clj5550 and s
224. r size of paper the printer administrator for a network printer or you for a local printer can configure a tray for that type or size see Using the embedded Web server or Configuring input trays for type and size Then when you choose that type or size as you print a job the printer pulls from the tray configured for that type or size Print setting priorities Changes made to print settings are prioritized or take precedence depending on where the changes are made Chapter 4 Printing tasks ENWW Note The names of commands and dialog boxes may vary depending on your program e Page Setup dialog box This dialog box opens when you click Page Setup or a similar command on the File menu of the program you are working in Settings changed here override settings changed anywhere else e Print dialog box This dialog box opens when you click Print Print Setup or a similar command on the File menu of the program you are working in Settings changed in the Print dialog box have a lower priority and do not override changes made in the Page Setup dialog box e Printer Properties dialog box printer driver The printer driver opens when you click Properties in the Print dialog box Settings changed in the Printer Properties dialog box do not override settings available anywhere else e Printer menu settings Lowest priority and often used if software drivers do not have that option e Default printer settings The default printer drive
225. r the PPDs PDEs and other software is provided on the CD ROM Use the appropriate PS driver that comes with the operating system ENWW Printer software 17 Note Note Note 18 HP LaserJet Utility Use the HP LaserJet Utility to control features that are not available in the driver The illustrated screens make selecting printer features easier than ever Use the HP LaserJet Utility to do the following e name the printer assign it to a zone on the network and download files and fonts e configure and set the printer for Internet protocol IP printing The HP LaserJet Utility is not currently supported for OS X but the utility is supported for the Classic environment Installing the printing system software The following sections contain instructions for installing the printing system software The printer comes with printing system software and printer drivers on a CD ROM The printing system software on the CD ROM must be installed to take full advantage of the printer features If you do not have access to a CD ROM drive you can download the printing system software from the Internet at htto www hp com support clj5550 Sample model scripts for UNIX HP UX Sun Solaris and Linux networks are available for download at http www hp com support You can download the latest software free of charge at http www hp com support clj5550 Installing Windows printing system software for direct connections This secti
226. r the network by printing a configuration page see Printer information pages On the second page locate the printer IP address You might need this address to complete network installation If the printer is using DHCP IP configuration use the name on the second page Otherwise if the printer is shut down for an extended period of time DHCP does not guarantee that the same IP address will be issued Close all software programs that are open or running 4 Insert the printer CD ROM into the CD ROM drive If the welcome screen does not open start it by using the following procedure e On the Start menu click Run e Type the following X setup where X is the letter of the CD ROM drive e Click OK When prompted click Install Printer and follow the instructions on the computer screen Click Finish when installation has completed You might need to restart the computer O ae p p Print a Test Page or a page from any software program to make sure that the software is correctly installed If installation fails reinstall the software If this fails check the installation notes and readme files on the printer CD ROM or the flyer that came in the printer box or go to http www hp com support clj5550 for help or more information Printer software 19 To set up a Windows computer to use the network printer using Windows sharing If the printer is directly connected to a computer using a parallel cable you can share the printer
227. rallel configuration 69 personality setting 56 PIN personal identification number private jobs 108 PowerSave changing settings 55 disabling 56 time 55 preconfiguration 13 print cartridge authentication 132 checking the toner level 134 genuine HP 132 ENWW life expectancy 133 managing 132 non HP 132 replacing 135 storing 133 print quality menu 45 print server card installing 248 printer connectivity 11 driver 14 printer information pages troubleshooting 152 printer personalities 56 printing booklets 102 printing menu 44 private jobs deleting 109 printing 108 product stewardship 266 R RAM random access memory 10 recycling print cartridge 266 registration page printing 152 regulations FCC 265 resets menu 49 retrieve job menu 41 S safety statements laser safety 269 laser safety for Finland 270 service agreements 259 software applications 25 installing 18 23 macintosh 17 networks 23 utilities 24 special situations blank back cover 104 custom sized paper 104 different first page 104 specifications acoustic 263 electrical 262 humidity 264 temperature 264 ENWW stopping a print request 105 storing jobs deleting 107 printing 107 private jobs 108 proof and hold jobs 107 quick copy jobs 106 storing 106 subnet mask 64 supplies ordering 251 replacement intervals 133 supplies low configuring e mail alerts 141 reporting 58 supplies out configuring alerts 141 supplies status
228. ray XX is either empty or configured for a type and size other than specified in the job Tray XX is either empty or configured for a type and size other than specified in the job The size specified in the job requires that the tray switch be in the CUSTOM position Tray XX is either empty or configured for a type and size other than specified in the job No other tray is available Tray XX is either empty or configured for a type and size other than specified in the job The size specified in the job requires that the tray switch be in the CUSTOM position No other tray is available Tray XX is either empty or configured for a type and size other than specified in the job The size specified in the job is a detectable size No other tray is available Load the paper tray with the specified media Confirm that the media guides are in the correct position Verify that the tray switch is in the correct position To use another tray press v Load the paper tray with the specified media Confirm that the media guides are in the correct position Verify that the tray switch is in the CUSTOM position To use another tray press v Load the paper tray with the specified media Confirm that the media guides are in the correct position Verify that the tray switch is in the correct position Load the paper tray with the specified media Confirm that the media guides are in the correct position Ver
229. re that it is clear To remove any partially fed paper grasp the paper by both corners and pull down CCUM LUL LLL Note If the paper tears make sure that all paper fragments are removed from the paper path before resuming printing ENWW Clearing paperjams 187 9 Check to make sure the paper is located correctly and flush with the paper guides SEES SSNS NU uF m LEE SRS SPIN C gt 188 Chapter8 Problemsolving ENWW ENWW Jam in Tray 3 4 or 5 1 Using the side handles open the top cover SFR TE T _ y SIREN x ja Vy Clearing paper jams 189 3 Grasp the green handles on the transfer unit and pull down KTA R S Iu reee D Si AWW Uo 7 T Yh immer a 25 a Da CAUTION Do not place anything on the transfer unit while it is open If the transfer unit is damaged print quality problems may result 4 Grasp the paper by both corners and pull up gt SS yD a RRR ca iii AY erf NRN S AKT YD 5 Inspect the paper path to ensure that it is clear Note If the paper tears make sure that all paper fragments are removed from the paper path before resuming printing 190 Chapter8 Problemsolving ENWW 6 Close the transfer unit and front cover n B SI A AS Wr TE TE SASSER SS TOA ENWW Clearing paper jams 191 Note 8 Remove any
230. rint jobs that can be stored in the printer is set from the printer control panel To permanently store the job and prevent the printer from deleting it select the Stored Job option in the driver Printing stored jobs 1 Press Menu to enter MENUS RETRIEVE JOB is highlighted Press v to select RETRIEVE JOB Press to highlight your USER NAME Press v to select your USER NAME Press to highlight a JOB NAME Press v to select the JOB NAME PRINT is highlighted Press v to select PRINT ot oe w N N Press a or w to select the number of copies Press v to print the job Deleting stored jobs When you send a stored job the printer overwrites any previous jobs with the same user and job name If there is not a job already stored under the same user and job name and the printer needs additional space the printer may delete other stored jobs starting with the oldest The default number of jobs that can be stored is 32 You can change the number of jobs that can be stored from the control panel For more information about setting the job storage limit see System setup menu If the printer is turned off all stored jobs are deleted A job can also be deleted from the control panel from the embedded Web server or from HP Web Jetadmin To delete a job from the control panel use the following procedure 1 Press Menu to enter MENUS Job storage features 107 Note RETRIEVE JOB is highlighted Press v to select RETRIEVE
231. rk connections Use the following steps to order printing supplies directly through the embedded Web server see Using the embedded Web server 1 Inthe Web browser on the computer type the IP address for the printer The printer status window appears Or go to the URL provided in the alert email 2 Click Other Links Click Order Supplies The browser opens to a page in which you can choose to send information about the printer to HP You also have the option to order supplies without sending the printer s information to HP 4 Select the part numbers you want to order and follow the instructions on the screen Ordering directly through the embedded Web server for printers with network ENWW connections 251 Ordering directly through the printer software for printers directly connected to a computer The printer software gives you the ability to order supplies directly from the computer Three conditions are necessary to use this feature e The Printer Status and Alerts software must be installed on your computer use the custom installation option to install this software e The printer must be directly connected to your computer through a parallel cable For more information see Parallel configuration e You must have access to the World Wide Web To order printing supplies directly through the computer software 1 At the bottom right of the screen in the system tray select the Printer icon This opens the sta
232. roblems may result 4 Remove the used print cartridge from the printer 136 Chapter 7 Maintenance ENWW 5 Remove the new print cartridge from the bag Place the used print cartridge in the bag for recycling 6 Grasp both sides of the cartridge and distribute the toner by gently rocking the cartridge from side to side 7 Remove the orange mylar strip and the orange shipping lock from the new print cartridge Discard the lock ENWW Changing print cartridges 137 8 Remove the inside sealing tape by breaking the orange tab on the end of the new print cartridge and pulling the tape completely out Discard the tape 9 Align the print cartridge with the tracks inside the printer and insert the cartridge until it is completely seated and clicks into place ls vi 7 ae s A LAT y _ Note If a cartridge is in the wrong slot the control panel will display the message INCORRECT lt COLOR gt CARTRIDGE or INCORRECT SUPPLIES 10 Close the front cover and then close the top cover After a short while the control panel should display Ready 11 Installation is complete Place the used print cartridge in the box in which the new cartridge arrived See the enclosed recycling guide for recycling instructions 12 If you are using a non HP print cartridge check the control panel for further instructions For additional help go to http www hp com support clj5550 138 Chapter 7 Maintenance
233. roduce unexpected results Manual two sided duplex printing Any of the supported paper sizes listed for printing from Tray 1 can be manually duplexed See Two sided duplex printing for more information Print media specifications 29 30 Chapter 1 Printer basics ENWW ENWW Control panel This chapter contains information on the printer control panel which provides control of printer functions and communicates information about the printer and print jobs The following topics are covered Control panel overview Control panel buttons Interpreting control panel indicator lights Control panel menus Menu hierarchy Retrieve job menu for printers with a hard drive Information menu Paper handling menu Configure device menu Diagnostics menu Changing printer control panel configuration settings Using the printer control panel in shared environments 31 Control panel overview The control panel provides control of printer functions and communicates information about the printer and print jobs Its display provides graphic information about printer and supplies status making it easy to identify and correct problems Control panel buttons and lights Menu button Stop button Reapy light DATA light ATTENTION light Herr button Back Exit O button Down ARROW w button SELECT 4 button O Up aRRow 4 button 1 Display OO NOoFRWDNDN The printer communicates via the display and the lights
234. rough the instructions If the incorrect size was selected cancel the job or press to access help OR Press v to select another tray Press a and to step through the instructions Press v to continue or press for more information If the message persists turn the printer off and then back on If the message still persists contact HP Support at http www hp com support clj5550 Turn the printer off and then back on If the message persists contact HP Support at http www hp com support clj5550 ENWW Control panel messages continued Control panel message Recommended action 50 X FUSER ERROR A fuser error has occurred Turn the printer off and then back on For help press The following are specific fuser errors If the message persists contact HP Support at http www hp com 50 1 A low fuser temperature error has support clj5550 occurred in the main thermistor 50 2 A fuser warm up service error has occurred 50 3 A high fuser temperature error has occurred in the main thermistor 50 4 A faulty fuser error has occurred 50 8 A low fuser temperature error has occurred in the sub thermistor 50 9 A high fuser temperature error has occurred in the sub thermistor These errors may be due to an inadequate power supply inadequate line voltage or a problem with the fuser 51 2Y Either a beam detects an error ora Turn the printer off and then back on PRINTER E
235. rs the best method for matching colors on your screen to your printer is to print SRGB colors PANTONE color matching PANTONE has multiple color matching systems PANTONE Matching System is very popular and uses solid inks to generate a wide range of color hues and tints See http Awww hp com support clj5550_ software for details on how to use PANTONE Matching System with this printer Sample book color matching The process for matching printer output to preprinted sample books and standard color references is complex In general you can obtain a reasonably good match to a sample book if the inks used to create the sample book are cyan magenta yellow and black These are usually referred to as process color sample books Some sample books are created from spot colors Spot colors are specially created colorants Many of these spot colors are outside of the gamut of the printer Most spot color sample books have companion process sample books that provide CMYK approximations to the spot color Most process sample books will have a note on what process standards were used to print the sample book In most cases they will be SWOP EURO or DIC To get optimal color matching to the process sample book select the corresponding ink emulation from the printer menu If you cannot identify the process standard use SWOP ink emulation 128 Chapter6 Color ENWW Printing color samples To use the Color samples select the Color sam
236. rver Press the Menu button to return to the Ready state Setting the local and default gateway 1 2 3 4 5 6 T 8 9 10 11 12 13 Press Menu to enter the MENUS Press to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight I O Press v to select I O Press to highlight EIO X where X 1 2 or 3 Press v to select EIO X Press to highlight TCP IP Press v to select TCP IP Press to highlight MANUAL SETTINGS Press v to select MANUAL SETTINGS Press to highlight LOCAL GATEWAY or DEFAULT GATEWAY Press v to select LOCAL GATEWAY or DEFAULT GATEWAY The first of three sets of numbers are the default settings If there is not a number highlighted a highlighted empty underscore appears 14 15 16 17 Press a or to increase or decrease the number for configuring LOCAL or DEFAULT GATEWAY Press v to move to the next set of numbers Repeat steps 15 and 16 until the correct subnet mask is entered Press the Menu button to return to the Ready state Network configuration 65 Disabling network protocols optional By factory default all supported network protocols are enabled Disabling unused protocols has the following benefits e decreases printer generated network traffic e prevents unauthorized users from printing to the printer e provides only pertinent information on the configuration page e allows the printer control panel to display protoc
237. s greater throughput and lower consumable usage Short edge feed is called the rotated orientation and is identified in the trays as LTR R and A4 R Short edge feed can be useful when printing on media with special features such as perforations or windows Tray 1 paper sizes and types Tray 1 Dimensions Weight or thickness Capacity Minimum size unless 76 by 127 mm otherwise noted 3 by 5 in Maximum size unless 306 by 470 mm otherwise noted 12 05 by 18 5 in 75 to 89 g m 100 sheets 20 to 23 Ib bond 75 g m 20 Ib bond 60 to 74 g m 100 sheets 16 to 19 Ib bond Plain paper Light paper ENWW Print media specifications 27 Nondetectable standard sizes Letter Letter Rotated A4 A4 Rotated Legal Executive A5 A3 RA3 11 x 17 B4 JIS B5 JIS Double post card JIS 16K 8K Executive JIS 12 x 18 8 5 x 13 A6 JIS B6 Statement 10 envelope DL Envelope C5 Envelope B5 Envelope Monarch Envelope Tray 1 has no automatically detectable standard sizes Tray 1 paper sizes and types continued Tray 1 Weight or thickness Capacity 90 to 104 g m Maximum stack 24 to 27 Ib bond height 10 mm 0 4 in 105 to 119 g m Maximum stack 28 to 31 Ib bond height 10 mm 0 4 in 120 to 164 g m Maximum stack 32 to 43 Ib bond height 10 mm 0 4 in 163 to 200 g m Maximum stack 44 to 53 Ib bond height 10 mm 0 4 in 75 to 105 g m Maximum stack 20 to 28 Ib bond height 10 mm 0 4
238. s v to enter the MENUS Press to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight I O Press v to select I O Press to highlight EIO X where X 1 2 or 3 Press v to select ElO X Press v to highlight TCP IP Press to highlight MANUAL SETTINGS Press v to select MANUAL SETTINGS Press to highlight IDLE TIMEOUT Press v to select IDLE TIMEOUT Press the a or v arrow to to increase or decrease the number of seconds for the idle timeout Press v to save the idle timeout Press the Menu button to return to the Ready state Setting the link speed By factory default the link speed is set to AUTO Use the following procedure to set a specific speed Se Se et a oS YS Press v to enter the MENUS Press w to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight I O Press v to select I O Press to highlight EIO X where X 1 2 or 3 Press v to select ElO X Press v to highlight LINK SPEED Press v to select LINK SPEED Network configuration 67 10 Press to highlight the desired link speed 11 Press v to select the desired link speed 12 Press the Menu button to return to the Ready state 68 Chapter 3 I O Configuration ENWW Parallel configuration The HP Color LaserJet 5550 series printer supports network and parallel connections at the same time A parallel connection is made by connecting the printer to the computer using
239. s v to select SYSTEM SETUP 6 Press to highlight COLOR SUPPLY OUT 7 Press v to select COLOR SUPPLY OUT 8 Press a or to select the appropriate setting 9 Press v to set the selection 1 0 Press MENu 58 Chapter 2 Control panel ENWW Jam recovery This option allows you to configure the printer response to paper jams including how it handles the pages involved AUTO is the default value e AUTO The printer automatically turns jam recovery on when sufficient memory is available e ON The printer reprints any page involved in a paper jam Additional memory is allocated to store the last few pages printed and this might cause overall printer performance to suffer e OFF The printer will not reprint any page that was involved in a paper jam Since no memory is used to store the most recent pages performance might be optimal To set jam recovery response 1 Press Menu to enter the MENUS 2 Press to highlight CONFIGURE DEVICE 3 Press v to select CONFIGURE DEVICE 4 Press to highlight SYSTEM SETUP 5 Press v to select SYSTEM SETUP 6 Press to highlight JAM RECOVERY 7 Press v to select JAM RECOVERY 8 Press a or to select the appropriate setting 9 Press v to set the selection 1 0 Press MENu Language If the control panel displays LANGUAGE in English follow the procedure provided below Otherwise turn the printer off and then back on When XXXMB appears press and hold v When al
240. se all software programs that are open or running Insert the printer CD ROM into the CD ROM drive and run the installer The CD ROM menu runs automatically If the CD ROM menu does not run automatically double click the CD ROM icon on the desktop and then double click the Installer icon This icon is located in the Installer lt language gt folder of the Starter CD ROM where lt language gt is your language preference Printer software 21 4 Follow the instructions on the computer screen Restart the computer For Mac OS 8 6 From HD Applications Utilities open the Apple Desktop Printer Utility Double click Printer USB Next to USB Printer Selection click Change Select the printer click Auto Setup and then click Create Click on the Desktop Printer Icon that was just created On the Printing menu click Set Default Printer For Mac OS 9 x From HD Applications Utilities open the Apple Desktop Printer Utility Double click Printer USB and then click OK Next to USB Printer Selection click Change Select the printer and then click OK Next to Postscript Printer Description PPD File click Auto Setup and then select Create Save the printer setup Click on the Desktop Printer Icon that was just created On the Printing menu click Set Default Printer For Mac OS X Note If OS X and 9x Classic are installed on the same computer the installer will show both the Classic and the OS X installation o
241. seen rere ve sere E svete eda nee vend tenet 24 Print media SPECIFICATIONS cece ccceeccceeee ce eeeeeeeeeeeeeeeeeeeeeeeceseeeeseeeseeeeseeeseeeessuetsueesaeeeseetans 27 Supported paper weights and SIZES cece ceeccceeceeeeeceeeceeeeseeeseeeeeeeeseeseeeeseeesseesseeesneees 27 2 Control panel Control panel Overview cccccceccceececeeecaeeecaeeseuece cece eesaeessaeeseueeseeesaeesaeessecsaeeseeessgeesaneeees 32 BS 6 cee E E ee E E ee 32 Accessing the control panel from a computer cccccc cece eeceeececeeeeaeeeaeeeseeseeeseeeeaaeeaes 33 Control panel buttons 2 0 cece cee ccceeeeceeeeceeeeeeeeeeaeeeeseeeeseeeeseeeeseeeeseeeeseeeseeeeseeeeseeeeseeeeseaees 34 Interpreting control panel indicator lights cccceccceeeeeeeeeeeeeeeeseeeeeeeeseeeeseeeseeeeseeeseneeneeees 35 Control Panel MENUS cccccccceececeeeeceeeeceeeeceeeeseeeeceeeesaceseaeeeeeeessueesaueeseueeeseeseueesaueesageesegs 36 Getting started basics iicctehcdeawcsictesncs waged ansinan Mopadionidina deluintwndicamiiaiedtitinaadlelteiledeaaie Ue edantesaduptieuinnedimedies 36 Menu TA CRAPO TI smesse A E E T 37 TO ACCESS the MENUS ccccccceeccsseeceeceeseeseucesseeceeesseesaeeseueeseesenseceeeeesseessaeesaeteseeeneneess 37 Retrieve job menu for printers with a Nard drive ccccecccceeceseeeeeeeeeeeeeeseeeeeeeeeeeeseeaes 37 IE OTE AN OT PVA UA assent tenis E EE E EE E S 37 Paper Nanding MGA rsen a e 38
242. seph Street Blackburn Victoria 3130 Australia European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard Gmbh Department HQ TRE Standards Europe Herrenberger Stra e 140 B blingen D 71034 Germany 49 7031 14 3143 USA Contact Product Relations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise ID 83707 0015 USA 208 396 6000 268 AppendixE Regulatory information ENWW Safety statements WARNING ENWW Laser safety The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States The printer is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside the printer is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation Using controls making adjustments or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation Canadian DOC regulations Complies with Canadian EMC Class B requirements Conforme a la classe B des normes canadiennes de compatibilit electromagnetiques CEM EMI sta
243. serJet Image Fuser Kit and Image Transfer Kit Limited Warranty Statement This HP product is warranted to be free from defects in materials and workmanship until the printer provides a low life indicator on the control panel This warranty does not apply to products that a have been refurbished remanufactured or tampered with in any way b experience problems resulting from misuse improper storage or operation outside of the published environmental specifications for the printer product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem or contact HP customer support At HP s option HP will either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP ORITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION
244. setting in SYSTEM SETUP is set to STOP Printing will not continue until the cartridge is replaced No action necessary Press the Stop key to exit the special diagnostics mode OR No action is necessary Do not turn the printer off until the printer returns to Ready Remove all print cartridges Remove one print cartridge Open the top cover and image transfer unit CAUTION The image transfer unit can be easily damaged Remove the identified print cartridge Install a new print cartridge Close the top and front covers Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information Control panel messages 173 Control panel messages continued Control panel message REPLACE lt COLOR gt CARTRIDGE The supplies gauge will display the consumption levels of print cartridges alternates with To continue press v The supplies gauge will display the consumption levels of print cartridges REPLACE FUSER KIT For help press REPLACE FUSER KIT For help press alternates with REPLACE FUSER KIT To continue press v 174 Chapter8 Problemsolving The identified print cartridge is nearing the end of its useful life and the SUPPLIES LOW setting in SYSTEM SETUP is set to STOP The fuser kit has reached the end of its life Printing will not continue until the fuser has been replaced The fuser is nearing the end
245. standard in Japan and other locations e Device Emulation is turned off To render photographs properly with this selection images require color management in the application or operating system Using color 125 Managing printer color options Note Note Setting color options to Automatic will typically produce the best possible print quality for color documents However there may be cases when you want to print a color document in grayscale black and white or wish to change one of the printer s color options e Using Windows print in grayscale or change the color options using settings found on the Color tab in the printer driver e Using a Macintosh computer print in grayscale or change the color options using the Color Matching pop up menu in the Print dialog box For more information about accessing the printer drivers see Accessing the printer drivers Print in Grayscale Selecting the Print in Grayscale option from the printer driver prints a document in black and white This option is useful for printing color documents that will be photocopied or faxed Automatic or manual color adjustment The Automatic color adjustment option optimizes the neutral gray color treatment halftones and edge enhancements used for each element in a document For more information see your printer driver online Help Automatic is the default setting and is recommended for printing all color documents The Manual color adjustment op
246. t HP Customer Support or your authorized HP service provider For more information see http www hp com support clj5550 184 Chapter8 Problemsolving ENWW Clearing paper jams Each section below corresponds with a jam message that might appear on the control panel Use these procedures to clear the jam Jam in Tray 1 2 3 4 or 5 1 Using the side handles open the top cover BER Ay SR SS TA SRR i ENWW Clearing paper jams 185 3 Grasp the green handles on the transfer unit and pull down KTA R S Iu reee D Si AWW Uo 7 T Yh immer a 25 a Da CAUTION Do not place anything on the transfer unit while it is open If the transfer unit is damaged print quality problems may result 4 Grasp the paper by both corners and pull up gt SS yD a RRR ca iii AY erf NRN S AKT YD 5 Inspect the paper path to ensure that it is clear Note If the paper tears make sure that all paper fragments are removed from the paper path before resuming printing 186 Chapter8 Problemsolving ENWW 6 Close the transfer unit and front cover T C w ss SS Note It is a good idea to inspect the input trays when clearing jams However opening and closing input trays has no effect on clearing jam messages 7 Pull out Tray 2 and place it on a flat surface Remove any partially fed paper 8 Inspect the paper path above to ensu
247. t dissipation in Ready Mode 318 BTU Hour Operating environment specifications danas cna Humidity 10 to 70 RH These values are subject to change See hitp www hp com support clj5550 for current information 262 Appendix D Printer specifications ENWW Acoustic emissions 2 ENWW Sound Power Level Declared Per ISO 9296 Printing 28 PPM LWwag 6 6 Bels A 66 dB A Ready Lwag 4 9 Bels A 49 dB A Sound Pressure Level Bystander Position Declared Per ISO 9296 Printing 28 PPM L am 490B A Ready Loam 33 qB A 1 Values current as of January 25 2004 Values subject to change see http www hp com support clj5550 for current information 2 Configuration tested Base unit printing A4 monochrome from standard tray Acoustic emissions 2 263 Environmental specifications Specification Allowed Temperature 15 to 27 C 59 to 81 F Humidity 10 to 70 percent RH 264 Appendix D Printer specifications ENWW E Regulatory information FCC regulations Note ENWW This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and used in accordance with the instructions it may cause harmful interference
248. tdirect print server card Other links This section contains links that connect you to the Internet You must have Internet access in order to use any of these links If you use a dial up connection and did not connect when you first opened the embedded Web server you must connect before you can visit these websites Connecting might require that you close the embedded Web server and reopen it e HP Instant Support Connects you to the HP website to help you find solutions This service analyzes your printer error log and configuration information to provide diagnostic and support information specific to your printer e Order Supplies Click this link to connect to the HP website and order genuine HP supplies such as print cartridges and paper e Product Support Connects to the support site for the HP Color LaserJet 5550 series printer Then you can search for help regarding general topics 118 Chapter5 Managing the printer ENWW Using the HP Toolbox Note Note Note ENWW The hp Toolbox is a Web application that you can use for the following tasks e Check the printer status e Configure the printer settings access device Web page settings e View troubleshooting information e View online documentation e Print internal printer information pages e Receive pop up status messages You can view the HP Toolbox when the printer is directly connected to your computer If the printer is connected to a network use Cus
249. tement Korea AFSAR Stu Ba 7l 0 lls WeSeoe AAs P EA SAAS OAS BE GE AS ABS USHC VCCI statement Japan OF ld Tells Se EH lies CC Cl OSES LE OS AR TREC CORB SRC OC EBREL CII CORRS YA PTLE Ya Seal OTE T HS hat Sees BoP Oe aI PV B aa i gt CIEL ORY GAVEL T FEl Safety statements 269 Laser Statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP Color LaserJet 5550 HP Color LaserJet 5550n HP Color LaserJet 5550dn HP Color LaserJet 5550dtn HP Color LaserJet 5550hdn laserkirjoitin on k ytt j n kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi est lasersateen paasyn laitteen ulkopuolelle Laitteen turvallisuusluokka on maaritetty standardin EN 60825 1 1994 mukaisesti VAROITUS Laitteen kayttaminen muulla kuin kayttoohjeessa mainitulla tavalla saattaa altistaa kayttajan turvallisuusluokan 1 ylittavalle nakymattomalle lasersateilylle VARNING Om apparaten anvands pa annat satt an i bruksanvisning specificerats kan anvandaren uts ttas for osynlig laserstralning som verskrider gr nsen for laserklass 1 HUOLTO HP Color LaserJet 5550 HP Color LaserJet 5550n HP Color LaserJet 5550dn HP Color LaserJet 5550dtn HP Color LaserJet 5550hdn kirjoittimen sisalla ei ole kayttajan huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilo Tallaiseksi huoltotoimenpiteeksi ei katsota variainekaset
250. ter driver to set the types of paper that are loaded in the trays and then selecting the first and remaining pages by paper type Printing a blank back cover Use the following procedure to print a blank back cover You can also select an alternate paper source or print on a different media type than the rest of the document 1 On the printer driver s Paper tab select Use different paper then from the drop down list select Back Cover check Add a blank back cover and then click OK 2 For more information about how to access the printer drivers see Accessing the printer drivers You can also select an alternate paper source or print a blank back cover on a different media type than the rest of the document If desired select a different source and type from the drop down lists Printing on custom size media The printer supports single sided printing and manual duplexing on custom size paper Tray 1 supports paper sizes from 76 x 127 mm 3 x 5 inches to 312 x 470 mm 12 3 x 18 5 inches Tray 2 and optional Trays 3 4 and 5 support media sizes from 148 x 210 mm 7 16 x 8 27 inches to 297 x 432 mm 8 5 x 14 inches When printing on custom size paper if Tray 1 is configured in the printer control panel as TRAY 1 TYPE ANY and TRAY 1 SIZE ANY the printer will print on whatever paper is loaded in the tray When printing on custom size paper from Trays 2 3 4 and 5 adjust the switch on the tray to the Custom position and from the
251. ters from the printer control panel Press Menu to enter the MENUS Press to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight I O Press v to select I O Press to highlight EIO X where X 1 2 or 3 Press v to select EIO X Press to highlight IPX SPX 9 Press v to select IPX SPX 10 Press to highlight FRAME TYPE Sa SS Se a OS a 11 Press to highlight the desired frame type 12 Press v to select the frame type 13 Press the Menu button to return to the Ready state 62 Chapter 3 O Configuration ENWW ENWW Configuring TCP IP parameters You can use the printer control panel to configure the following TCP IP parameters e usage of the BOOTP file for configuration parameters the default is to use the BOOTP file e IP address 4 bytes e subnet mask 4 bytes e default gateway 4 bytes e idle TCP IP connection timeout in seconds To automatically configure TCP IP parameters from the printer control panel Press Menu to enter the MENUS Press to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight I O Press v to select I O Press to highlight EIO X where X 1 2 or 3 Press v to select ElO X Press to highlight TCP IP Press v to select TCP IP Press v to select CONFIG METHOD 11 Press to highlight AUTO IP 12 Press v to select AUTO IP 13 Press the Menu button to return to the Ready state S eS ae a
252. the correct media type is selected in the software or printer driver Remove excess media from the input tray Do not load more than 200 sheets of glossy paper or glossy film or more than 100 transparencies in Tray 2 3 4 or 5 Do not exceed the maximum stack height for Tray 1 Cause The correct media type is not specified in the software or printer driver The input tray is overfilled Media in another input tray is the same size as the transparencies and the printer is defaulting to the other tray The tray containing the transparencies or glossy paper is not configured correctly for type Transparencies or glossy paper may not meet supported media specifications Make sure that the input tray containing the transparencies or glossy paper is selected in the software application or printer driver Use the printer control panel to configure the tray to the media type loaded For more information about how to access the printer drivers see Accessing the printer drivers Make sure that the input tray containing the transparencies or glossy paper is selected in the software application or printer driver Use the printer control panel to configure the tray to the media type loaded See Configuring input trays For more information about how to access the printer drivers see Accessing the printer drivers Use only media that meets the HP media specifications for this printer See Supported paper weights and sizes
253. the correct type 11 Press v to select the type 12 Press Menu to exit MENUS 82 Chapter 4 Printing tasks ENWW 13 Open the tray 14 Move the side guides out 15 Load paper in the tray with the side to be printed on facing down and the top of the paper on the left Make sure that the stack height of the paper does not exceed the maximum stack height mark in the tray Note If you are duplexing see Two sided duplex printing for load instructions 16 Adjust the side guides so that they will lightly touch the paper stack but will not bend the paper 17 The printer displays the tray configuration It should match the size and type set in steps 1 12 above Press to accept the settings and exit the message The tray is ready for use ENWW Configuring input trays 83 CAUTION CAUTION Printing envelopes from Tray 1 Envelopes with clasps snaps windows coated linings exposed self stick adhesives or other synthetic materials can severely damage the printer To avoid jams and possible printer damage never try to print on both sides of an envelope Before you load envelopes make sure they are flat undamaged and not stuck together Do not use envelopes with pressure sensitive adhesive To avoid jams do not remove or insert envelopes during printing Many types of envelopes can be printed from Tray 1 Up to 20 envelopes can be stacked in the tray Printing performance depends on the construction of the envel
254. the fuser which causes image defects to appear on subsequent documents print two to three pages to clean the printer However if the problem persists see the next section Print quality problems associated with maintenance Some print quality problems might occur when the printer needs cleaning See Periodic cleaning for more information Print quality troubleshooting pages The print quality troubleshooting pages provide information on aspects of the printer that affect print quality 1 Press Menu to enter the MENUS 2 Press to highlight DIAGNOSTICS 3 Press v to select DIAGNOSTICS 4 Press to highlight PQ TROUBLESHOOTING 5 Press v to select PQ TROUBLESHOOTING The message Printing PQ troubleshooting appears on the display until the printer finishes printing the print quality troubleshooting information The printer returns to the Ready state after printing the print quality troubleshooting information The print quality troubleshooting information includes one page for each color cyan magenta yellow and black printer statistics related to print quality instructions on interpreting the information and procedures to solve print quality problems If following the procedures recommended by the print quality troubleshooting pages do not improve print quality go to http Awww hp com support clj5550 ENWW Print quality troubleshooting 231 Calibrating the printer The HP Color LaserJet 5550 printer automatically
255. the life remaining of HP supplies with O percent representing that a supply is empty The page also shows the type and size of print paper set for each tray To change the default settings click Change Settings Configuration page This page shows the information found on the printer Configuration page Supplies Status This page shows the life remaining of HP supplies with O percent representing that a supply is empty This page also provides supplies part numbers To order new supplies click Order Supplies in the Other Links area on the left side of the window To visit any website you must have Internet access Event log This page shows a list of all printer events and errors Usage page This page shows a summary of the number of pages the printer has printed grouped by size and type Device Information This page also shows the printer network name address and model information To change these entries click Device Information on the Settings tab Control Panel Displays messages from the printers control panel for example Ready or POWERSAVE Settings tab This tab allows you to configure the printer from your computer The Settings tab can be password protected If this printer is networked always consult with the printer administrator before changing settings on this tab The Settings tab contains the following pages Configure Device Configure all printer settings from this page This page contains the traditiona
256. the printer driver set the media type to match the media type that is loaded in the paper tray For the best print quality always verify that the media type selected on the printer control panel and the media type selected in the application or printer driver match the type of media loaded in the tray Transparencies When printing on transparencies use the following guidelines e Handle transparencies using the edges Oils from your fingers deposited on the transparency can cause print quality problems e Use only overhead transparencies recommended for use in this printer Hewlett Packard recommends using HP Color LaserJet Transparencies with this printer HP products are designed to work together for optimum printing results e In either the software application or the driver select Transparency as the media type or print from a tray that is configured for transparencies Use the control panel to set the media type For more information about how to access the printer drivers see Accessing the printer drivers Transparencies not designed for LaserJet printing will melt in the printer causing damage to the printer Glossy paper e n either the software application or the driver select Glossy Heavy Glossy or High Gloss as the media type or print from a tray that is configured for glossy paper Select Glossy for media weights up to 105 g m 28 Ib bond Select Heavy glossy for media weights of 105 g m 28 Ib bond and he
257. the transfer unit is correctly installed Turn the printer off and then back on If the problem persists contact HP Support at http www hp com support clj5550 Press v to continue For 68 0 errors turn the printer off and then back on If a 68 0 error persists contact HP Support For 68 1 errors use the HP Web Jetadmin software to delete files from the disk drive For 68 1 errors that persist contact HP Support Press v to continue If the message persists turn the printer off and then back on If the problem persists contact HP Support at http Awww hp com support clj5550 Press v to continue If the message persists turn the printer off and then back on If the problem persists contact HP Support at http www hp com support clj5550 Turn the printer off and then back on If the problem persists contact HP Support at http Awww hp com support clj5550 Control panel messages 161 Control panel messages continued Control panel message Recommended action ce ee The EIO accessory card in slot X has EIO ERROR encountered a critical error X Description 1 error in slot 1 2 error in slot 2 Access Denied An attempt has been made to modify a menu item while the control panel security mechanism is enabled by the printer administrator The message will disappear shortly and the printer will return to Ready or BUSY state MENUS LOCKED BAD OPTIONAL TRAY The 500 sheet input
258. then double click the Installer icon This icon is located in the Installer lt language gt folder of the Starter CD ROM where lt language gt is your language preference For example the Installer English folder contains the Installer icon for the English printer software Double click the HP LaserJet Installers folder Follow the instructions on the computer screen Double click the Installer icon for the desired language On your computer hard drive double click Applications Utilities and then Print Center Click Add Printer Select the AppleTalk connection type on OS X 10 1 and the Rendezvous connection type on OS X 10 2 9 Select the printer name 10 Click Add Printer 11 Close the Print Center by clicking the close button in the upper left corner So 2 ek E Macintosh computers cannot be connected directly to the printer using a parallel port Installing Macintosh printing system software for direct connections USB Macintosh computers do not support parallel port connections This section explains how to install the printing system software for Mac OS 8 6 Mac OS 9 x and Mac OS X and later The Apple LaserWriter driver must be installed to use the PPD files Use the Apple LaserWriter 8 driver that came with your Macintosh computer To install the printing system software 1 Connect a USB cable between the USB port on the printer and the USB port on the computer Use a standard 2 meter USB cable Clo
259. ting to help you For the telephone number for your country region see the flyer that shipped in the box with the product or visit htto www hp com support callcenters Before calling HP have the following information ready product name and serial number date of purchase and description of the problem You can also find support on the Internet at hito www hp com Click the support amp drivers block Software utilities drivers and electronic information Visit http www hp com go clj5550_ software for the HP Color LaserJet 5550 series printer The Web page for the drivers might be in English but you can download the drivers themselves in several languages Call See the flyer that shipped in the box with the printer HP direct ordering for accessories or supplies In the United States supplies can be ordered from htip www hp com sbso product supplies In Canada supplies can be ordered from htip www hp ca catalog supplies In Europe supplies can be ordered from hitp www hp com supplies In Asia Pacific supplies can be ordered from http www hp com paper Accessories can be ordered from http www hp com go accessories Call 1 800 538 8787 U S or 1 800 387 3154 Canada HP service information To locate HP Authorized Dealers call 1 800 243 9816 U S or 1 800 387 3867 Canada For service for your product call the customer support number for your country region See the flyer that shipped in the box with the pr
260. tion allows you to adjust the neutral gray color treatment halftones and edge enhancements for text graphics and photographs To access the Manual color options from the Color tab select Manual then Settings Manual color options Manual color adjustment allows you to adjust the Color or Color Map and Halftoning options individually for text graphics and photographs Some applications convert text or graphics to raster images In these cases the Photographs settings will also control text and graphics Halftone options Halftone options affect the resolution and clarity of your color output You can select halftone settings for text graphics and photographs independently The two halftone options are Smooth and Detail e The Smooth option provides better results for large solid filled print areas It also enhances photographs by smoothing out fine color gradations Choose this option when uniform and smooth area fills are top priority e The Detail option is useful for text and graphics that require sharp distinctions among lines or colors or images that contain a pattern or a high level of detail Choose this option when sharp edges and details are top priority Neutral Grays The Neutral Grays setting determines the method used for creating gray colors used in text graphics and photographs 126 Chapter6 Color ENWW Note ENWW Two values are available for the Neutral Grays setting e Black Only generates neutral co
261. tive JIS B5 A5 or legal the alternates with tray switch should be set to STANDARD Set the tray switch to Ready CUSTOM for all other media sizes The tray switch must be set before the size can be selected from the control panel For help press If necessary press v after the tray is closed to reset the paper size or type Tray X The printer is reporting the current If the configuration of the size and configuration of tray X The tray switch is type is correct press to clear lt TYPE gt lt SIZE gt in the CUSTOM position the message Size specified by user E To change media size or type press alternates with V Tray X lt TYPE gt lt SIZE gt Use and to highlight the size or To change size or type type and then press v to select If action is required to change the size a message with instructions will appear after the selection is attempted Press v See Configuring input trays for more details TRAY X EMPTY The specified tray is empty and the Refill the tray at a convenient time current job does not currently need this a tray to print alternates with Ready TRAY X OPEN The specified tray is open or not closed Close the tray completely For help press eet alternates with Ready TRAY X SIZE lt SIZE gt The size selected from the menu has No action is necessary Setting saved been saved ENWW Control panel messages 177 Control panel messages continued
262. to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e reorient or relocate the receiving antenna e increase separation between equipment and receiver e connect equipment to an outlet on a circuit different from that to which the receiver is located e consult your dealer or an experienced radio TV technician Any changes or modifications to the printer that are not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules FCC regulations 265 Environmental product stewardship program Protecting the environment Hewlett Packard Company is committed to providing quality products in an environmentally sound manner This product has been designed with several attributes to minimize impacts on the environment Ozone production This product generates no appreciable ozone gas O3 Energy consumption Energy usage drops significantly while in PowerSave mode which saves natural resources and saves money without affecting the high performance of this printer This product qualifies for ENERGY STAR
263. tom Installer The HP Toolbox software is automatically installed as part of the typical software installation You do not have to have Internet access to open and use the HP Toolbox However if you click a link in the Other Links area you must have Internet access to go to the site associated with the link See Other links for more information Supported operating systems HP Toolbox is supported for the following operating systems e Windows 98 2000 Me Server 2003 and XP e Macintosh OS 10 2 or later Supported browsers To use the HP Toolbox you must have one of the following browsers e Microsoft Internet Explorer 5 5 or later Internet Explorer 5 2 or later for Macintosh e Netscape Navigator 7 0 or later Netscape Navigator 7 0 or later for Macintosh e Opera Software ASA Opera 6 05 and 7 0 for Windows e Safari 1 0 software for Macintosh All pages can be printed from the browser To view HP Toolbox On the Start menu select Programs select HP Color LaserJet 5550 and then select HP LaserJet toolbox You can also view the HP Toolbox by clicking the system tray icon or the desktop icon The HP Toolbox opens in a Web browser Once you open the URL you can bookmark it so that you can return to it quickly in the future Using the HP Toolbox 119 HP Toolbox sections The HP Toolbox software contains the following sections e Status tab e Troubleshooting tab e Alerts tab e Documentation tab e Device Settings b
264. tp www hp com support clj5550 Press for detailed information about clearing the jam Press a and to step through the instructions If the message persists after clearing all pages contact HP Support at http www hp com support clj5550 Press for detailed information about clearing the jam Press a and to step through the instructions If the message persists after clearing all pages contact HP Support at http www hp com support clj5550 Press for detailed information about clearing the jam Press a and to step through the instructions If the message persists after clearing all pages contact HP Support at http www hp com support clj5550 Press v to continue printing Note A loss of data will occur Reduce the complexity of the print job to avoid this error in the future Adding memory to the printer may allow printing of more complex pages ENWW Control panel messages continued Control panel message 22 EIO X BUFFER OVERFLOW To continue press v 22 PARALLEL I O BUFFER OVERFLOW For help press alternates with 22 PARALLEL I O BUFFER OVERFLOW To continue press v 22 SERIAL I O BUFFER OVERFLOW To continue press v 22 USB I O BUFFER OVERFLOW To continue press v 40 BAD SERIAL TRANSMISSION To continue press v 40 EIO X BAD TRANSMISSION To continue press v ENWW The printers EIO card in slot X has overflowed its I O buffer during a busy
265. tp www hp com support jpaperguide to download the guide in PDF format You are operating the printer in excessively Verify that the printer s environment is within humid conditions humidity specifications Note For more information about color quality The OHT sensor might be dirty Clean the OHT sensor See Periodic cleaning Missing color a Defective HP print cartridge Replace the cartridge A non HP cartridge might be installed Ensure that you are using a genuine HP print cartridge ENWW Color printing problems 225 Inconsistent colors after installing a print cartridge The sealing tape has not been removed from the Remove the sealing tape from the print cartridge print cartridge for the color that is missing See Changing print cartridges Another print cartridge may be low Check the supplies gauge on the control panel or print a supplies status page See Printer information pages Print cartridges may be improperly installed Verify that each print cartridge is installed properly A non HP cartridge might be installed Ensure that you are using a genuine HP print cartridge Printed colors do not match screen colors Extremely light screen colors are not being The software application may interpret extremely printed light colors as white If so avoid using extremely light colors Extremely dark screen colors are being printed The software application may interpret extremely in black dar
266. tridge on the transfer unit while it is open If the transfer unit is damaged severe print quality problems may result 5 Remove the OHT sensor cleaning brush from the base of the printer SH De NH R IWS j P Irma dy 6 CAUTION Do not brush back and forth over the sensor This will smear dust over the sensor and cause printer errors 7 Replace the OHT sensor cleaning brush into the base of the printer 8 Align the cyan print cartridge with the tracks inside the printer and insert the cartridge until it is completely seated ENWW Periodic cleaning 143 9 Close the front cover and then close the top cover 144 Chapter 7 Maintenance ENWW When to clean the static discharge comb Note ENWW Clean the static discharge comb when you replace the black print cartridge when you replace the image transfer kit or when print quality defects occur If you are replacing the black print cartridge clean the static discharge comb first and then replace the black print cartridge Toner might fall onto the black print cartridge during cleaning Be careful not to get toner on your clothes If you are replacing the image transfer kit clean the static discharge comb with the new cleaning brush included with the replacement image transfer kit When to clean the static discharge comb 145 To clean the static discharge comb 1 Lift the top cover of the printer X A T 146 Chapter7 Maintenance EN
267. tructions below to print a supplies status page Using the printer control panel Press Menu to enter the MENUS Press to highlight INFORMATION Press v to select INFORMATION Press to highlight PRINT SUPPLIES STATUS PAGE Press v to print the supplies status page oS a S Ns Se Using the embedded Web server for network connected printers 1 In your browser enter the IP address for the printer home page This takes you to the printer status page See Using the embedded Web server 2 On the left side of the screen click Supplies Status This takes you to the supplies status page which provides print cartridge information Using printer software To use this feature the HP Toolbox software must be installed on your computer This software is automatically installed as part of the typical software installation In addition you must have access to the World Wide Web 1 On the Start menu select Programs and then click HP toolbox The HP Toolbox opens in a Web browser 2 On the left side of the window click the Status tab and then click Supplies Status 134 Chapter 7 Maintenance ENWW Note lf you want to order supplies click Order Supplies This opens a browser that produces a URL from which to purchase supplies Select the supplies you wish to order and follow the directions accordingly Using HP Web Jetadmin In HP Web Jetadmin select the printer device The device status page shows print cartridge informatio
268. tus window 2 On the left side of the status window select the appropriate Printer icon If available at the top of the status window select Supplies Otherwise you can also scroll down to Supplies Status 4 Click Order Supplies The browser opens to the supplies purchasing page 5 Select the supplies you wish to order Supplies accessories and part numbers Q2630A Synchronous 128 MB DIMM SDRAM Q2631A Synchronous 256 MB DIMM SDRAM C9669B Printer stand ee feeder Trays 3 4 and 5 es Cc Co Oooo i fom pomo OOo i fom poemo a Oooo i e e 252 Appendix B Supplies and accessories ENWW wn c O oS D Q O O D N O D Q Q O Q m c 3 og D O O pan c D Part Part number Type size Q3985A Image fuser kit 220 volt Cables C2946A IEEE 1284 compliant parallel cable 3 m approximately 10 feet long with 25 pin male micro 36 pin male C size connector HP Color LaserJet Paper C2934A Transparencies letter 50 sheets HP Color LaserJet Transparencies A4 50 sheets C2936A 92296T HP LaserJet Monochrome transparencies letter 92296U HP LaserJet Monochrome transparencies A4 C4179A HP LaserJet Soft Gloss paper letter 200 sheets C4179B HP LaserJet Soft Gloss paper A4 200 sheets Q1298A HP LaserJet Tough paper letter Q1298B HP LaserJet Tough paper A4 HPU1132 HP Premium Cho
269. ubleshooting information and print internal printer information pages Supported printer HP PCL 6 personalities HP PCL 5c PostScript 3 emulation Automatic language switching Direct PDF support XHTML support Storage features Job storage For more information see Job storage limit Personal identification number PIN printing for printers with hard drives Fonts and forms 80 internal fonts available for both PCL and PostScript emulation 80 printer matching screen fonts in TrueType format available with the software solution Supports forms and fonts on the hard drive using HP Web Jetadmin 10 Chapter 1 Printer basics ENWW Features continued Paper handling Prints on paper from 76 x 127 mm 3 x 5 inches up to 306 x 470 mm 12 3 x 18 5 inches Prints on paper with weights from 60 g m to 200 g m 16 to 53 Ib bond Prints on a wide range of media types including glossy labels overhead transparencies and envelopes Multiple gloss levels A 500 sheet paper feeder Tray 2 that supports paper sizes from 148 x 210 mm 5 8 x 8 3 inches up to 297 x 432 mm 11 6 x 17 inches Optional 500 sheet paper feeder that supports paper sizes from 148 x 210 mm 5 8 x 8 3 inches up to 297 x 432 mm 11 6 x 17 inches standard on HP Color LaserJet 5550dtn Trays 3 and HP Color LaserJet 5550hdn Trays 3 4 and 5 printers For more information see Supported paper weights and sizes Automatic two sided printing on HP Color
270. uge appears whenever the printer shows the Ready state with no warnings It will also appear when the printer shows a warning or error message concerning a print cartridge or multiple supplies Accessing the control panel from a computer You can also access the printer control panel from a computer by using the setting page of the embedded Web server The computer shows the same information that the control panel shows From your computer you can also perform control panel functions such as checking supplies status viewing messages or changing tray configuration For more information see Using the embedded Web server Control panel overview 33 Control panel buttons Use the buttons on the control panel to perform printer functions and to navigate and respond to menus and messages in the display an a W SELECT Makes selections and resumes printing after recovery errors 4 UP ARROW Navigates menus and text and increases or decreases the values of numerical items in the w Down ARROW display Back EXIT ARROW Navigates backward in nested menus or quits menus or help STOP Pauses the current job and provides options to resume printing or to cancel the current job HELP Provides animated graphics and detailed information on printer messages or menus 34 Chapter 2 Control panel ENWW Interpreting control panel indicator lights ENWW Control panel indicator lights 1 READY 2 DATA 3 ATTENTION ATTENTIO
271. upplies status page illustrates the remaining life for the following printer supplies print cartridges all colors e transfer unit e fuser To print the supplies status page 1 Press Menu to enter the MENUS 2 Press to highlight INFORMATION 3 Press v to select INFORMATION 4 Press to highlight PRINT SUPPLIES STATUS PAGE 5 Press v to select PRINT SUPPLIES STATUS PAGE The message Printing SUPPLIES STATUS appears on the display until the printer finishes printing the supplies status page The printer returns to the Ready state after printing the supplies status page If you are using non HP supplies the supplies status page will not show the remaining life for those supplies For more information see Non HP print cartridges Usage page The usage page lists a page count for each size of paper that has passed through the printer This page count includes the number of pages that were printed on one side the number that were printed on two sides duplexed and totals of the two printing methods for each paper size It also lists the average percentage of page coverage for each color 1 Press Menu to enter the MENUS 2 Press to highlight INFORMATION 3 Press v to select INFORMATION 4 Press to highlight PRINT USAGE PAGE 5 Press v to select PRINT USAGE PAGE The message Printing USAGE PAGE appears on the display until the printer finishes printing the usage page The printer returns to the Ready st
272. ur system did not automatically check the Internet for the latest drivers during software installation download them from http www hp com support clj5550 Once connected select Downloads and Drivers to find the driver you wish to download You can obtain Model Scripts for UNIX and Linux by downloading them from the Internet or by requesting them from an HP authorized service or support provider See the support flyer that came in the printer box Note If the printer driver you want is not on the printer CD ROM or is not listed here check the install notes readme and late breaking readme files to see if the printer driver is supported If it is not supported contact the manufacturer or distributor of the program you are using and request a driver for the printer 14 Chapter 1 Printer basics ENWW Additional drivers The following drivers are not included on the CD ROM but are available from the Internet or from HP Customer Care e PCL 5c printer drivers for Windows 98 Me NT 4 0 2000 XP and Server 2003 e OS 2 PCL 5c 6 printer driver e OS 2 PS printer driver e UNIX model scripts e Linux drivers e HP OpenVMS drivers Note The OS 2 drivers are available from IBM and are packaged with OS 2 They are not available for Traditional Chinese Simplified Chinese Korean or Japanese Select the right printer driver for your needs Select a printer driver based on the way that you use the printer Certain printer features are
273. utton Other links Each page in the HP Toolbox contains links to the HP website for the following information e Product registration e Product support e Ordering supplies e HP Instant Support You must have Internet access to use any of these links If you use a dial up connection and did not connect when you first opened the HP Toolbox you must connect before you can visit these websites Status tab The Status tab has links to the following main pages e Device Status View printer status information This page will indicate printer conditions such as a paper jam or an empty tray Use the virtual control panel buttons on this page to change printer settings After you correct a problem with the printer click the Refresh button to update the device status e Supplies Status View detailed supplies status such as the percent of toner remaining in the print cartridges and the number of pages printed with the current print cartridges This page also has links to order supplies and to find recycling information e Print Info Pages Print the configuration page and various other information pages that are available for the printer such as the Supplies Status page the Demo page and Menu Map Troubleshooting tab The Troubleshooting tab provides links to various printer troubleshooting information such as how to clear a paper jam how to resolve print quality problems how to resolve other internal problems with the printer and
274. v to select 6 Press a or to highlight ADUST TRAY X and press v to select 7 Press a or to highlight X1 SHIFT and press v to select 8 Press a or to highlight the value for X1 from Step 2 and press v to select 9 Press a or to highlight X2 SHIFT and press v to select 10 Press a or to highlight the value for X2 in Step 4 and press v to select 11 Press a or to highlight Y SHIFT and press v to select 102 Chapter 4 Printing tasks ENWW 12 Press or to highlight the value for Y from Step 6 and press v to select These procedures may be repeated for each of the trays installed in the printer ENWW Two sided duplex printing 103 Special printing situations Use these guidelines when printing on special types of paper Printing a different first page Use the following procedure to print the first page of a document on a different paper type than the rest of the document for example to print the first page of a document on letterhead paper and the rest on plain paper 1 From your application or printer driver specify a tray for the first page and another tray for the remaining pages For more information about how to access the printer drivers see Accessing the printer drivers 2 Load the special paper into the tray that you specified in step 1 3 Load the paper for the remaining pages of the document into another tray You can also print on different paper by using the printer control panel or prin
275. v to select PRINT MENU MAP The message Printing MENU MAP appears on the display until the printer finishes printing the menu map The printer returns to the Ready state after printing the menu map You might want to store the menu map near the printer for reference The content of the menu map varies depending on the options currently installed in the printer Many of these values can be overridden from the printer driver or software application For a complete list of control panel menus and possible values see Menu hierarchy Configuration page Use the configuration page to view current printer settings to help troubleshoot printer problems or to verify installation of optional accessories such as memory DIMMs paper trays and printer languages 1 Press Menu to enter the MENUS 2 Press to highlight INFORMATION 3 Press v to select INFORMATION 4 Press to highlight PRINT CONFIGURATION 5 Press v to select PRINT CONFIGURATION 112 Chapter5 Managing the printer ENWW Note Note ENWW The message PRINTING STOPPED appears on the display until the printer finishes printing the configuration page The printer returns to the Ready state after printing the configuration page If the printer is configured with EIO cards for example an HP Jetdirect print server or an optional hard drive an additional configuration page will print that provides information about those devices Supplies status page The s
276. various pop up menus and then on the Presets pop up menu click Save as and enter a name for the preset These settings are saved in the Presets menu To use the new settings you must select the saved preset option every time you open a program and print To change configuration settings For example add a physical option such as a tray or enable disable a driver feature such as Allow Manual Duplexing Open Print Center Select the hard drive click Applications click Utilities then double click Print Center Click on the print queue On the Printers menu click Show Info Select the Installable Options menu Note Configuration settings may not be available in Classic mode Open Printer Setup Utility Select the hard drive click Applications click Utilities then double click Printer Setup Utility Click on the print queue On the Printers menu click Show Info Select the Installable Options menu Software for Macintosh computers The HP installer provides PostScript Printer Description PPD files Printer Dialog Extensions PDEs and the HP LaserJet Utility for use with Macintosh computers The embedded Web server can be used by Macintosh computers if the printer is connected to a network PPDs PPDs in combination with the Apple PostScript drivers allow you to gain access to the printer features and allow the computer to communicate with the printer An installation program fo
277. with remote printer management and troubleshooting through HP Web Jetadmin software Note Installation of these cards and network configuration should be performed by a network administrator Configure the card either through the control panel the printer installation software or with HP Web Jetadmin software Note Refer to the HP Jetdirect print server documentation for information on which external devices or EIO network cards are supported Available enhanced I O interfaces HP Jetdirect print servers network cards provide software solutions for e Novell NetWare Network e Microsoft Windows and Windows NT networks e Apple Mac OS AppleTalk e UNIX HP UX and Solaris e Linux Red Hat and SuSE e Internet printing For a summary of available network software solutions refer to the HP Jetdirect Print Server Administrator s Guide or visit HP Customer Care online at hittp www hp com support net_printing NetWare networks When using Novell NetWare products with an HP Jetdirect print server Queue Server mode provides improved printing performance over Remote Printer mode The HP Jetdirect print server supports Novell Directory Services NDS as well as bindery modes For more information see the HP Jetdirect Print Server Administrator s Guide 72 Chapter 3 O Configuration ENWW ENWW For Windows 95 98 Me NT 4 0 2000 and XP systems use the printer installation utility for printer setup on a NetWare network Win
278. with the top edge of the page to the left To load pre printed forms and letterhead into Tray 1 load them face up with the top edge of the page to the left When simplex printing load pre printed forms and letterhead into Trays 2 3 4 and 5 face up with the top edge of the page to the left To load pre printed forms and letterhead into Tray 1 load them face down with the top edge of the page to the left Recycled paper This printer supports the use of recycled paper Recycled paper must meet the same specifications as standard paper See the HP LaserJet Printer Family Print Media Guide Hewlett Packard recommends that recycled paper contain no more than 5 ground wood Chapter 4 Printing tasks ENWW Two sided duplex printing Note ENWW Some printer models are capable of automatic duplex printing printing on both sides of a page To find out which models support automatic two sided printing see Printer configurations All printer models support manual two sided printing You must specify two sided printing options in your software application or in the printer driver in order to print on both sides of the page If this option is not visible in the software application or printer driver use the following information to make duplex printing options available To use two sided printing Verify that the printer driver is configured to show the two sided printing options automatic and or manual For instructions see the online
279. wlett Packard Company under license Energy Star and the Energy Star logo are U S registered marks of the United States Environmental Protection Agency Microsoft is a U S registered trademark of the Microsoft Corporation PANTONE PANTONE Colors generated may not match PANTONE identified standards Consult current PANTONE Publications for accurate color PANTONE and other PANTONE Inc trademarks are the property of PANTONE Inc PANTONE Inc 2000 UNIX is a registered trademark of The Open Group Windows MS Windows and Windows NT are U S registered trademarks of Microsoft Corporation hp customer care ENWW Online services For 24 hour access to information using a modem or Internet connection World Wide Web URL for the HP Color LaserJet 5550 series printers updated HP printer software product and support information and printer drivers in several languages can be obtained from hittp www hp com support clj5550 Sites are in English HP Instant Support Professional Edition ISPE is a suite of web based troubleshooting tools for desktop computing and printing products ISPE helps you quickly identify diagnose and resolve computing and printing problems The ISPE tools may be be accessed from http instantsupport hp com Telephone support HP provides free telephone support during the warranty period When you call you will be connected to a responsive team wai
280. www hp com support clj5550 Press v to access the SUPPLIES STATUS menu Press and to highlight the specific supply that has a problem Press to view help for the supply Press and to step through the instructions To use the device without the data press v To solve the problem add more memory to the device DDR SDRAM Memory 128MB Q2630A or 256MB Q2631A If the correct paper is loaded press V Otherwise remove the incorrect paper and load Tray 1 with the specified paper Confirm that the media guides are in the correct position Verify that the tray switch is in the correct position To use another tray remove paper from Tray 1 and then press v ENWW Control panel messages continued Control panel message LOAD TRAY X lt TYPE gt lt SIZE gt For help press alternates with LOAD TRAY X lt TYPE gt lt SIZE gt To use another tray press v LOAD TRAY X lt TYPE gt lt SIZE gt Move tray switch to CUSTOM alternates with LOAD TRAY X lt TYPE gt lt SIZE gt To use another tray press v LOAD TRAY XX lt TYPE gt lt SIZE gt For help press LOAD TRAY Xx lt TYPE gt lt SIZE gt Move tray switch to CUSTOM alternates with LOAD TRAY Xx lt TYPE gt lt SIZE gt For help press LOAD TRAY XX lt TYPE gt lt SIZE gt Recommend move switch to STANDARD alternates with LOAD TRAY XX lt TYPE gt lt SIZE gt For help press ENWW T
281. y troubleshooting Verify that the media does not exceed the maximum weight supported see Print media specifications Repetitive defects Make sure that the operation and location requirements of the printer are met Print the Print Quality Troubleshooting Pages see Print quality troubleshooting and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component Color fade in one color Make sure that the operation and location requirements of the printer are met Calibrate the printer Print the Print Quality Troubleshooting Pages see Print quality troubleshooting and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component Print quality troubleshooting 233 Fingerprints and media dents 234 Chapter8 Problemsolving Make sure to use supported media Make sure that the media you are using does not have any wrinkles or dents from handling and that the media is not contaminated with visible fingerprints or other foreign substances Print the Print Quality Troubleshooting Pages see Print quality troubleshooting and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component Loose toner Make sure that the operation and location requirements of the printer are met Make sure to use supported media M

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