Troubleshooting Guide (v2).cdr
Contents
1. temperatures are being experienced and the spa is unable to dissipate enough heat Solution 1 Turn mains power OFF gt remove spa cover and allow water to cool gt turn mains power ON 2 Refer to XS 2000 3000 User Manual Section My Spa is Too Hot in Summer 3 Reduce Daily Filtration Time FILT setting from the advanced setup menu a Press and hold UP and DOWN buttons for 3 seconds until D DIS is displayed b Press the UP button to toggle the advanced setup menu to the FILT setting c Press the OK button to enter Daily Filtration Time FILT setting adjustment d Press the DOWN button to reduce total daily filtration hours e Once the new desired daily filtration time has been selected press OK to save adjustment and return to the default display mode or wait for the 10 second idle menu time out 4 If error persists remove spa cover at night to allow excess heat to dissipate whilst ambient temperatures are lower 5 If error still persists contact your local spa reseller or any SpaNET Authorised Service Agent Error Codes ER6 ER8 ER 6 ER 7 ER 8 HEATER SENSOR Problem The heater sensor water amp temperature is returning a faulty signal to the spa control Cause The heater sensor is not working OR is faulty Solution 1 Tum mains power OFF gt wait 10 seconds gt turn mains power ON 2 Turn mains power OFF gt Check to ensure heater sensor lead is firmly plugged into the spa control where labelled2. DES If an error condition is experienced the spa control will shut all functions down the alarm will sound and the following error codes messages will be constantly scrolled across the LCD screen of the touchpad The heartbeat LED will also constantly flash in sequence with the error number being experienced refer above To better assist you we have provided a description of each error the cause and possible solutions to help remedy the error Please carry out ALL suggested solutions exactly as described within this guide BEFORE you seek further assistance Most problems can be quickly rectified by simple user adjustment If problems persist please contact your local spa reseller ER 1 NOT USED Reserved for heartbeat LED single flash indicates spa control is operating correctly Error Codes ER2 ER3 2 ER 2 ER 3 HEATER PLUG Problem The spa control cannot detect the presence of the heater sensor water amp temperature Cause The heater sensor lead is disconnected from the spa control OR heater sensor is faulty Solution 1 Turn mains power OFF gt Check to ensure heater sensor lead is firmly plugged into the spa control where labelled HEATER gt If heater sensor lead is not connected correctly push lead firmly into side of spa control and then turn mains power back ON and see if error disappears 3 If error persists turn mains power OFF gt unplug heater sensor lead gt inspect lead connector for bent or damaged
3. HEATER gt If heater sensor lead is not connected correctly push lead firmly into side of spa control and then turn mains power back ON and see if error disappears 3 If error persists turn mains power OFF gt unplug heater sensor lead gt inspect lead connector for bent or damaged pins and if OK re connect to the spa control gt turn mains power back ON 5 If error persists contact your local spa reseller OR any SpaNET Authorised Service Agent POOL SENSOR Problem The spa control cannot detect the presence of the in pool temperature sensor Cause The in pool temperature sensor IPTS lead is disconnected from the spa control OR sensor is faulty Solution 1 Turn mains power OFF gt Check to ensure IPTS lead is firmly plugged into the spa control where labelled IN POOL SENSOR gt If IPTS lead is not connected correctly push lead firmly into side of spa control and then turn mains power back ON and see if error disappears 2 If error persists turn mains power OFF gt unplug IPTS lead gt inspect lead connector for bent or damaged pins and if OK re connect to the spa control gt turn mains power back ON 4 If error still persists or lead connector damaged gt unplug IPTS lead and leave disconnected from side of spa control gt then turn mains power back ON the spa control will continue to work without an IPTS connected The spa control will work off the redundant temperature sensor located inside the element
4. Troubleshooting Guide lt S 2000 3000 4000 Series A user reference guide to better help understand and overcome error conditions experienced with your spa pool Sp panet This page is intentionally left blank for printing purposes Table of Contents Troubleshooting Error Conditions oe rete ee Heartbeat LED ER Z Heater PIU EEN ER 3 Water Prime ER 4 Thermal Inip uccelli nli toda Eli RR dd ensalada edat ER 5 Pool Too Hot ssssssssseeenenneneeemenne nennen nne nc ER 6 Heater Sensor TTET ER 8 Controller sse nn Ei Troubleshooting Error Conditions The XS 2000 3000 4000 Series spa controls feature self diagnostics and scrolling error messages to quickly troubleshoot possible problems Experiencing an error condition does not mean that your product is faulty In fact most of the error conditions exist as a safety measure and to keep the spa control within its operating specifications If an error is experienced it is most commonly a result of incorrect configuration of controller settings or a simple misunderstanding of correct controller operating procedures Most errors are resolved through simple user adjustment or user awareness of requirements for correct controller operation This troubleshooting guide provides detailed information as to the cause and exact nature of any error that may be experienced It refers to all possible error codes and also offers advice
5. and comprehensive step by step solutions to these errors Should your spa control encounter a problem all spa functions are shut down the alarm will beep and the error code message will scroll across the LCD until the problem is resolved The beeper will continue to sound for a period of 5 mintues To silence the alarm press any key on the touch pad and the beeper will be disabled If an error condition is experienced the spa should not be used until the error condition has been resolved Refer to and follow the step by step solutions detailed within this guide and if the problem can not be resolved please contact your local spa reseller ideally the principal place of purchase Please note that for all error codes except ER 3 water prime mains power to the spa control must be turned OFF and then back ON before the error condition will be cleared HEARTBEAT LED All SpaNET spa controls feature a heartbeat LED This heartbeat LED flashes to indicate the current health status of the spa control When the spa control is functioning correctly the heartbeat LED emits a single flash in a constant pulse much like a heartbeat i e ON OFF ON OFF eto If the spa control has encountered an error the heartbeat LED constantly flashes in sequence with the error number being experienced i e ER 2 ON ON OFF ON ON OFF etc The heartbeat LED is located on the mini din connector end cap of the spa control as illustrated aside Heartbeat LED ERROR CO
6. ghly by SOAKING them in a filter cartridge cleaner and degreaser product before returning them to the spa Such a product can be purchased from your local pool or spa shop Hosing the cartridges alone is NOT sufficient to clean the cartridges The body fats and oils that get clogged in the filter cartridge filaments will ONLY be removed by soaking the cartridges for a few hours in a mix of hot water and a proper cartridge cleaning solution Once the cartridges have been cleaned by soaking turns mains power OFF gt reinstall cartridges gt turn power back ON 3 If error persists the airlock must be manually expelled from the pipework gt the easiest way to do this is to turn mains power OFF gt remove filter cartridges from spa completely and run water from a garden hose down the pipework through the filter cartridge holes until any air bubbles are expelled through the jets in the spa gt then turn mains power back ON to retry water prime 4 If error still persists contact your local spa reseller or any SpaNET Authorised Service Agent Error Codes ER4 ER5 ER 4 ER 5 THERMAL TRIP Problem Heater thermal cut out trip has operated Cause Heater element has exceeded safe working temperatures a thermal cut out has tripped to ensure spa control stays within safety and operating specifications Usually caused from low water flow through heater tube or an air lock in the pipework Solution 1 Turn mains power OFF gt wai
7. gt contact your local spa reseller OR any SpaNET Authorised Service Agent and inform them of the problem CONTROLLER Problem Internal controller fault detected Cause Hardware or software failure Solution 1 Tum mains power OFF gt wait 10 seconds gt turn mains power ON 2 If error persists contact your local spa reseller OR any SpaNET Authorised Service Agent spanec i www spanet com au SpaNET 2008 SpaNET and the Spa Net logo are trade marks of Spa Net Pty Limited
8. pins and if OK re connect to the spa control gt turn mains power back ON 4 If error still persists or lead connector damaged contact your local spa reseller OR any SpaNET Authorised Service Agent WATER PRIME Problem Water prime failed the spa control cannot detect the presence of water in the heater tube Cause An air lock is present in the pipework and the heater tube is not completely filled with water for safety reasons the element cannot be activated until the heater tube is completely filled with water Solutions 1 Press Pump A button to retry water prime gt the pump will run for an additional 5 secs to attempt water prime If successful the spa control will continue to operate in AUTO mode If unsuccessful the spa control will return to the ER 3 WATER PRIME error condition 2 Check pool water level refill if necessary gt press Pump A button to retry water prime 3 Turn mains power OFF gt remove filter cartridges from spa completely gt then turn mains power back ON to retry water prime If the spa has just been filled refilled with water and this resolves the error the problem was a result of an air lock trapped in the pipework which was freed by removing the cartridges Turn mains power back OFF gt re install filter cartridges gt then turn mains power back ON If the spa has been running OK for several weeks and the problem is resolved by removing the filter cartridges the cartridges MUST be cleaned thorou
9. t approximately 20 30 minutes gt turn mains power back ON Check water level gt refill if necessary clogged filter gt clean or replace filter cartridges all pipework shut off valves are fully opened filtration pump running 2 If problems persist contact your local spa reseller or any SpaNET Authorised Service Agent Note The most common cause of ER 4 is the result of dirty clogged filter cartridges Regular cleaning maintenance of the filter cartridges is required to ensure the filtration pump has sufficient water flow to prevent ER 4 conditions Ideally the cartridges should be hosed weekly or fortnightly In addition the cartridges MUST be cleaned thoroughly by SOAKING them in a filter cartridge cleaner and degreaser product every 6 8 weeks depending on usage Such a product can be purchased from your local pool or spa shop Hosing the cartridges alone is NOT sufficient to clean the cartridges properly The body fats and oils that come out of our skin due to the high water temperatures of spas get clogged in the filter cartridge filaments and will ONLY be removed by soaking the cartridges for a few hours in a mix of hot water and a proper filter cartridge cleaning solution POOL TOO HOT Problem Temperature Sensor reading gt 45 C The spa pool has gone over temperature Cause The pool water temperature is equal to or greater than 45 C resulting from the daily filtration time set too long OR high daily ambient
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