FacilityPro Vending 3000 Installation and User Manual
Contents
1. 34 8 8 1 Display shows BUITEN GEBRUIK BETAAL 5 34 8 8 2 Display shows STORING NEEM UW 35 FacilityPro Vending 3000 manual version MAN7 V3000 UKED 4506 doc 4 About this installation and user manual This is the installation and user manual for the FacilityPro Vending 3000 MAN7 V3000 UKED 4506 doc It is based on Magnabox application software version V3 45 and bios version 3 36 and on FacilityPro Manager version 3 4 0 26 This manual describes how to install and use a FacilityPro Vending 3000 and how to solve certain problems For technical specifications such as measurements memory capacity etc you are referred to the data sheet of the FacilityPro Vending 3000 When the text presents an enumeration that does not represent instructions to be carried out this enumeration will be presented as follows each item identified by a number and a bracket 1 First point 2 Second point etcetera When the text presents instructions on how to perform the various tasks these instructions always have a title which starts with How for example How to check the balance on a smartcard The instructions for the specific task are then given step by step in the order in which they will be carried out each step identified by a number and a full stop as follows 1 Step 1 2 Step 2 3 Step 3 etcetera 5 FacilityPro Vending 3000 manual ve2. Connecting the Magnabox to a network e ee sette sete ee a 13 4 socso oeras 14 4 1 Loading the standard configuration ccccsscscssssccsssscssssccssscccsssccsssscesecsccssscoseesces 14 4 2 Configuring with FacilityPro Manager eee eee ee e eee en eene eaaet ee ette eset eas 15 4 2 1 Creating the terminal 2 ecce cece co edicere coe Ced dote E cae ee cede dae ec cbc e Soy era 15 4 2 2 Determining the parameter values for the FacilityPro Vending 3000 17 4 2 3 Configuring the ESTEE EEE Aaii 23 4 3 Configuring with the Magnabox menus ecce ee eee eee eee 23 4 4 Configuring with a web browser http cccccccccccsccssssssssssssssssssssssssssssssscssscssceess 24 5 ACTIVATING CHIPKNIP ON THE FACILITYPRO VENDING 3000 28 6 OPERATION OF THE FACILITYPRO VENDING 3000 6 29 6 1 Turning on the FacilityPro Vending 3000 ccce ee eee ee eee eee eee eee 29 6 2 Elect
3. 0 if the memory of the Magnabox for storing transaction data is full 1000 transactions the Magnabox will continue to work and new transactions can be effected Transaction data is then lost on a FIFO basis First In First Out The counters in the Magnabox continue to store all relevant data so that no data is lost at that level value 1 as soon as the memory of the Magnabox for storing transaction data is full 1000 transactions the Magnabox will refuse to operate and no further transactions can be effected until the Magnabox has been audited and the transactions have been collected The display of the Atlas will show TRANSACTION FULL OUT OF ORDER 21 strict protocol value in standard configuration 0 This parameter is only applicable for MDB terminals The Magnabox is not usually disturbed if there are protocol errors in the communication from the VMC If these errors should cause problems these might be resolved by giving the parameter strict protocol the value 1 22 user confirmation value in standard configuration 0 value 1 payment will only be effectuated after confirmation by the cardholder value 0 payment will be effectuated automatically as soon as the product is chosen on the vending machine and a card is inserted unless the card is a Chipknip in which case the customer is asked to confirm before the amount is deducted from the card FacilityPro Vending 3000 manual version MAN7 V3000 UKED 4506 doc 20 On the terminal data s
4. a network 3 1 Installing the Magnabox Before you can install the Magnabox you must ensure that the following conditions have been met 1 On the inside of the vending machine there is a smooth surface available with sufficient space for the Magnabox see the Magnabox datasheet for measurements and the cable set this will often be the space which is normally used for the changer except where a changer or a 4 priceline box will be used in the vending machine 2 There are no obstacles near this mounting surface which might block or damage the cable set 3 This mounting surface is such that the front of the Magnabox will be easily visible when the vending machine is opened If this is not the case all servicing of the Magnabox will require dismounting it from the mounting panel 4 There is a minimum of 1 cm free space above the mounting surface to allow for the Magnabox to be mounted and dismounted from the mounting panel 5 There will be sufficient space at the side of the Magnabox with the connectors for all the cables to be neatly attached It is recommended that the mounting panel is installed so that the words Magna Carta above the display of the Magnabox will appear upside up i e the side of the mounting panel marked TOP in Figure 3 1 is up This ensures that the Magnabox cannot be accidentally knocked out of the mounting panel and therefore there is no need to secure the Magnabox to the mounting panel with a screw T
5. cable supplied in your FacilityPro Vending 3000 application box into the port of the Magnabox labelled AUXILIARY 2 Insert the MLX 5557 connector to corresponding port of the vending machine The FacilityPro Vending 3000 will turn on when the vending machine is turned on 3 5 Connecting the Magnabox to a vending machine with Executive protocol How to connect the Magnabox to a vending machine with Excecutive protocol 1 Insert the male HDDB 26 connector of the Executive cable supplied in your FacilityPro Vending 3000 application box into the port of the Magnabox labelled AUXILIARY 2 Insert the MLX 1991 15p3 connector to the port for power supply on the vending machine 3 Insert the MLX 1625 9p connector for serial communication with Executive protocol to the corresponding port of the vending machine The FacilityPro Vending 3000 will turn on when the vending machine is turned on 3 6 Connecting the Magnabox to a network If the FacilityPro Vending 3000 will be connected to a network Ethernet LAN or mobile or analogue telephone network follow the appropriate instructions in the Magnabox installation and user manual to establish the connection to the network 13 FacilityPro Vending 3000 manual version MAN7 V3000 UKED 4506 doc 4 Configuration The configuration of the Magnabox includes information on 1 which cards should be accepted by the FacilityPro Vending 3000 because they have the correct site code and car
6. name is the type of terminal PayPro or PowerPro followed by the product code ATLAS 4 STANDARD BUILT ON po EXECUTIVE I AS 4 STRAIGHT EVA BUILT IN EXECUTIVE VM 3052 Your FacilityPro Vending 3000 has the following parts 1 Magnabox control unit box a Magnabox control unit optionally with SAM for Chipknip acceptance see footnote 1 b Accessory bag with key for Magnabox 3 plugs S6 3 screws DIN7981 4 8x25 mm C paper with a list of What s in the box and a link to the Magnabox installation and user manual on the Magna Carta website 2 Box with card reader one of the following a type Atlas 4 Standard models VE304X VM304X VT304X 4 button Atlas on mounting panel Accessory bag with o key for Atlas o 3 plugs S6 3 screws DIN7981 4 8x25 mm A6 paper with a list of What s in the box and a link to the Atlas installation and user manual on the Magna Carta website b type Atlas 4 Straight models VE305X VM305X VT305X 4 button Atlas A6 paper with a list of What s in the box and a link to the Atlas installation and user manual on the Magna Carta website 3 Application box a type Executive models VE30XX Modular cable RJ12 RJ12 1 m Executive cable with HDP 26 pin connector for connection to Magnabox and MLX 1991 15p3 connector for power and MLX 1625 9p connector for serial for connecting to Executive vending machine FacilityPro Vending 3000 manual version MA
7. number digits aantal digits op display 4 oc dummy balance chipknip dummy saldo 0 price display prijzen op display 1 price_display_timeout price display timeout 2000 price_holding prijzen bekend in termi 1 price_scale price rekenfactor 1 service timeout service timeout 30000 Figure 4 7 Typical parameter values for Executive vending machine 5 If you wish change the value of the parameter System currency on the tab System currency of the site data screen 6 Click Apply FacilityPro Vending 3000 manual version MAN7 V3000 UKED 4506 doc 22 7 Click OK 4 2 3 Configuring the terminal How to configure the FacilityPro Vending 3000 with FacilityPro Manager 1 Ww e ON Install the FacilityPro Vending 3000 as described in chapter 3 ensuring that FacilityPro Manager can connect to the FacilityPro Vending 3000 via a network unless the terminal will be configured and audited manually using a PDA Turn on the vending machine to supply power to the FacilityPro Vending 3000 The door can be closed After some time the display of the Atlas card reader will show as in Figure 4 1 or as in Figure 4 2 and Figure 4 3 alternately Start FacilityPro Manager Make sure the terminal has been created in the database 84 2 1 and the parameters have the correct values for your site 84 2 2 Ifthe terminal will be configured and audited manually please refer to your COMET user manual for instructions on how to configure a te
8. parameters in Figure 4 12 3 config services for the products sold at the terminal and the prices Leave the web browser and restart the Magnabox for the changes to take effect FacilityPro Vending 3000 manual version MAN7 V3000 UKED 4506 doc 26 Network page Always 169 254 23 47 not used 55 255 255 0 not used 0 0 0 0 not used 255 255 255 255 not used 192 168 2 100 Master 24 255 255 255 255 for changes to take effect Figure 4 11 Network page of a Magnabox Site page 12345 650 00 0 Figure 4 12 Site page of a Magnabox 27 FacilityPro Vending 3000 manual version MAN7 V3000 UKED 4506 doc 5 Activating Chipknip on the FacilityPro Vending 3000 This chapter is applicable only if you have a FacilityPro Vending 3000 which accepts Chipknip see footnote 1 The Magnabox will have been programmed with additional Chipknip firmware and a SAM of acquirer Equens In the Magnabox installation and user manual supplied with your FacilityPro Vending 3000 you will find instructions for placing the SAM if this has not been done before delivery and for activating the Chipknip functionality In order to activate you will need to know the TerminalID assigned by Equens FacilityPro Vending 3000 manual version MAN7 V3000 UKED 4506 doc 28 6 Operation of the FacilityPro Vending 3000 The instructions in this chapter assume that the parameters display balance user confirmation and single vend have the standa
9. the status is Error pause there has been an error during auditing which can be resolved by auditing the terminal again If all these solutions fail the problem must lie in the vending machine which is not sending the correct signals to the terminal Call in the vending machine service engineer to sort out the problem 8 2 Display shows CARD HAS THE WRONG CURRENCY Problem Display shows as in Figure 8 2 CARD HRS THE WRONG CURRENCY Figure 8 2 Card has the wrong currency Solution Rewrite card with the correct currency 8 3 Display shows CARD IS NOT VALID HERE Problem Display shows as in Figure 8 3 FacilityPro Vending 3000 manual version MAN7 V3000 UKED 4506 doc 32 CARD IS HOT URLID HERE Figure 8 3 Card is not valid here Cause The card contains the wrong site code It might be a card from another site Solution Rewrite card with the correct site code 8 4 Display shows CARD IS NOT VALID Problem Display shows as in Figure 8 4 CARD IS HOT URLID Figure 8 4 Card is not valid Cause The card contains a validity period with an end date in the past Solution Rewrite card with the a new validity period 8 5 Display shows CARD IS NOT YET VALID Problem Display shows as in Figure 8 5 CHRD IS HOT YET URLID Figure 8 5 Card is not yet valid Cause The card contains a validity period with a start date in the future Solution Rewrite card with the a
10. the value 5555 can be used and this will be shown as the balance of the card For some MDB machines the value 65535 is preferable as it will lead to no balance being shown which is desirable for Chipknip 14 Price display value in standard configuration 1 This parameter is only applicable for Executive terminals value 1 price of chosen product is shown on display even if no card is inserted value 0 price of chosen product is not shown on display if no card is inserted 15 Price display timeout value in standard configuration 1000 19 FacilityPro Vending 3000 manual version MAN7 V3000 UKED 4506 doc The minimum time that the chosen product and its price will be shown on the display of the card reader after a choice has been entered 16 Price holding value in standard configuration 0 value 1 the prices used for payment are taken from the configuration in the Magnabox For Executive the prices in the vending machine are interpreted as price lines and should be configured to reflect the price lines configured in the Magnabox value 0 the prices used for payment are taken from the configuration in the vending machine also termed price following 17 price scale value in standard configuration 1 This parameter is only applicable for Executive terminals and only of influence if the parameter price holding 0 If the prices to be charged do not exceed 2 50 or other currency they can be set in cents If higher prices ar
11. version MAN7 V3000 UKED 4506 doc YOU HAVE PAID PLEASE TAKE CARD Figure 6 3 You have paid please take card BALANCE TOO LOW PLEASE TAKE CARD Figure 6 4 Card balance is too low 6 3 Viewing the balance on a card How to view the balance on a card 1 Insert FacilityPro card or Chipknip into the card reader The display will show as in Figure 6 1 2 Press the key The display will show as in Figure 6 5 for a few seconds and then again as in Figure 6 1 BALANCE 7 48 Figure 6 5 Balance on card 3 Remove your card or continue to purchase a product from the vending machine from step 2 of 86 2 FacilityPro Vending 3000 manual version MAN7 V3000 UKED 4506 doc 30 7 Transmitting Chipknip payments to Equens This chapter is applicable only if you have a FacilityPro Vending 3000 which accepts Chipknip see footnote 1 The Magnabox will have been programmed with additional Chipknip software and a SAM of acquirer Equens A FacilityPro Vending 3000 which accepts Chipknip payments requires that these payments be transmitted to Equens Normally the system will be configured such that this will be done automatically at fixed times e g every night or once a week This is done in one of two ways 1 Direct transfer from the Magnabox the Chipknip firmware ICS intern which is built into the Magnabox transmits to Equens via a network Ethernet LAN or GSM GPRS or PSTN telephone network certified by Equens 2
12. FacilityPro Vending 3000 Installation and User Manual File name MAN7 V3000 UKED 4506 doc Revision date 17 12 2009 HENA CANTA For more information Visit the website http www magna carta com 2009 Magna Carta Chipcard Solutions All rights reserved Magna Carta FacilityPro FacilityPro Manager Comet and the FacilityPro Manager logo are either registered trademarks or trademarks of Magna Carta Chipcard Solutions in the Netherlands and or other countries All other product names are trademarks or registered trademarks of their respective owners FacilityPro Vending 3000 manual version MAN7 V3000 UKED 4506 doc CONTENTS ABOUT THIS INSTALLATION AND USER MANUAL cccccsscssccsccsccsccccccscesccsccsccscesccess 5 1 INTRODUCTION 6 2 FACILITYPRO VENDING 3000 WHAT S IN THE BOX 8 e AINSTALLATION e 10 3 1 Installing the MagnaboX cccssscsssssccssscccssscccscscesescccsssccessscesesccsssscesesscsssscoseesces 10 3 2 Installing and connecting the Atlas 4 Standard card reader 11 3 3 Installing and connecting the Atlas 4 Straight card reader ee eere 12 3 4 Connecting the Magnabox to a vending machine with MDB protocol 13 3 5 Connecting the Magnabox to a vending machine with Executive protocol 13 3 6
13. N7 V3000 UKED 4506 doc 8 A6 paper with a list of What s in the box and a link to the FacilityPro Vending 3000 installation and user manual on the Magna Carta website b type MDB models VM30XX Modular cable RJ12 RJ12 1 m MDB cable with HDP 26 pin connector for connection to Magnabox and MLX 5557 connector for connection to MDB vending machine A6 paper with a list of What s in the box and a link to the FacilityPro Vending 3000 installation and user manual on the Magna Carta website type Totaliser models VT30XX Modular cable RJ12 RJ12 1 metre D26 plug A6 paper with a list of What s in the box and a link to the FacilityPro Vending 3000 installation and user manual on the Magna Carta website Your FacilityPro Vending 3000 VE30X1 VM30X1 or VT30X1 includes additional items 1 Telephone cable with two RJ11 connector MC order number 91900030 2 m 2 PSTN modem built into the Magnabox Your FacilityPro Vending 3000 VE30X2 VM30X2 or VT30X2 includes additional items 1 antenna with SMA connector 2 GSM GPRS modem built into the Magnabox 9 FacilityPro Vending 3000 manual version MAN7 V3000 UKED 4506 doc 3 Installation Installing the FacilityPro Vending 3000 involves 1 installing the Magnabox in the vending machine 2 installing the card reader on the front of the vending machine and connecting the Magnabox and the card reader 3 connecting the Magnabox to the vending machine 4 connecting the Magnabox to
14. Via a back office PC FacilityPro Manager audits the FacilityPro Vending 3000 and supplies the transaction data of the Chipknip transactions to the Chipknip module ICS of FacilityPro Manager which transmits to Equens via a network Ethernet LAN or GSM GPRS or PSTN telephone network certified by Equens Extensive instructions for programming and configuring the Chipknip firmware or Chipknip module of FacilityPro Manager transmitting transaction data to Equens manually and referring to the data of the Chipknip transmissions effected can be found in the Magnabox installation and user manual which is supplied with your FacilityPro Vending 3000 for direct transfer and in the installation and user manual of the Chipknip module of FacilityPro Manager for transferring via a back office PC 31 FacilityPro Vending 3000 manual version MAN7 V3000 UKED 4506 doc 8 Problem solving 8 1 Display shows TEMPORARILY OUT OF ORDER Problem The display shows as in Figure 8 1 TEMPORARILY OUT OF ORDER Figure 8 1 Temporarily out of order Cause The Magnabox is not receiving any signal from the vending machine or it is receiving an inhibit signal from the vending machine or there has been an error during auditing of the terminal Solution Check the VMC display for error messages that might indicate the underlying problem If this is not successful check the terminal status with FacilityPro Manager see the FacilityPro Manager user manual If
15. ce and the item number service slot irrespective of whether the terminal is price holding or price following Make sure the location for the terminal has been created in the table of locations Make sure the terminal group the terminal will belong to has been created in the table of terminal groups Choose menu Terminals Choose Terminals If there is more than one terminal group select the terminal group to which the FacilityPro Vending 3000 must belong Click on the function button New Click in the field Terminal 10 11 12 the name of the new terminal e g Coffee machine 4 floor Click on the arrow next to the field Machine type Select the machine type For MDB vending machines you should generally choose machine type MDB cola bottles vendo For Executive vending machines you should generally choose machine type Executive slow A number of machine types are available by default in FacilityPro Manager Those that have CK in the name are intended for vending machines where Chipknip must be accepted see footnote 1 Similarly the names can include price holding and price following to indicate the parameter values set for the machine type 84 2 2 Click on the arrow next to the field Collector Select the workstation that will be the collector for this terminal This is not necessary if the terminal will be audited manually Click in the field Serial number Type
16. chitecture of your site you will choose for a PayPro or PowerPro terminal 1 PayPro Card holders cannot be divided into user groups All card holders pay the same price discounts and budgets cannot be assigned Terminals that can accept Chipknip are only available for the Dutch market Chipknip is the electronic cash system or open Dutch e purse used in the Netherlands FacilityPro Vending 3000 manual version MAN7 V3000 UKED 4506 doc 6 2 PowerPro Card holders can be divided into user groups allowing for complex price differentiation by assigning discounts and budgets per user group User groups can have multiple special features such as free sale discount or budget Card holders can also be divided into cost centres so that billing reports per cost centre can be generated The terminals are managed with the software FacilityPro Manager developed by Magna Carta With the PayPro module of FacilityPro Manager the system administrator manages the payment terminals He can edit products and prices put stolen cards on the hotlist and configure and audit the terminals The PowerPro module of FacilityPro Manager allows the system administrator to define user groups and cost centres so that a complex terminal configuration can be realised where user groups may be assigned multiple special features Transaction data stored includes the cost centre allowing for through billing For further details on FacilityPro Manager you are referred to t
17. creen 1 Welcome text 1 standard value WELCOME When the terminal is not active two alternating screens will be shown on the display of the terminal This field contains the first line of text of the first screen If this field is not filled in the default value WELCOME will be used The second line will always be YOUR CARD PLEASE The second screen will show the date and the time 2 Welcome text 2 standard value empty If this field is given a value when the terminal is not active three alternating screens will be shown on the display of the terminal instead of two see above The third screen will show the text filled in in this field To control the way lines are shown the position of lines commands can be placed in the text The Magnabox will interpret these commands and implement them The commands for a line of text must be placed at the beginning of that line The commands are a c center the text on the display b V left align the text r right align the text n new line AT this text must be on the 1st line 2 this text must be on the 2nd line 3 this text must be on the 3rd line NW this text must be on the 4th line oan Dawe a 5 On the site data screen 1 Site code 2 System currency 3 Language choice in the terminals this field contains a list of which languages will be used in the terminals of the site If this list is not empty the messages shown on the displays of the te
18. d keys 2 which currency is used 3 whether certain cards should be refused by the FacilityPro Vending 3000 e g because only certain user groups may use the vending machine or because they are lost or stolen cards from the hot list 4 which products can be purchased at the vending machine and for which price 5 whether certain cards should receive a discount on the price of certain or all products PowerPro terminals only 6 whether only one product at a time can be purchased or several 7 the value of a number of parameters that determine how a FacilityPro Vending 3000 will operate 84 2 2 Your new FacilityPro Vending 3000 is delivered without a configuration in the Magnabox Before it can be used it must be configured This can be done in four ways 1 using a button on the Magnabox to program the standard configuration if you want to use your FacilityPro Vending 3000 for testing with Magna Carta test cards or if only Chipknip should be accepted see footnote 1 84 1 2 with FacilityPro Manager to create a site specific configuration 84 2 3 using the menus of the Magnabox to create a site specific configuration 84 3 4 using http to create a site specific configuration 84 4 4 1 Loading the standard configuration The standard configuration assumes that 1 the currency is Euros 2 only Magna Carta test cards and or Chipknip see footnote 1 may be used 3 the prices for products purchased at the vending machine w
19. e demanded the parameter price scale is used to enable these higher prices The price set in the machine is multiplied by the value of price scale The value 5 is often used bringing the maximum configurable price to 5 x 2 50 12 50 Other values can also be used Note that price scale is also used when sending the card balance to the vending machine card balance is now divided by price scale When price scale has a value greater than 1 the card balance can be rounded off and the card balance shown on the machine can differ slightly from the actual card balance 18 service timeout value in standard configuration 60000 for MDB 30000 for Executive The maximum time in ms that the vending machine may take to vend a product If this time is exceeded the amount paid is put back on the card and the transaction fails If the card is a Chipknip see footnote 1 or MiniTix see footnote 5 the amount paid cannot be returned to the card and the transaction is logged as a such paid no product Value 0 turns off this functionality 19 single vend value in standard configuration 1 value 1 there can only be one transaction one product sold with an inserted card In order to effect a second payment with the same card it must be taken out and re inserted value 0 the terminal can effect multiple transactions to the same card without the card being taken out and re inserted 20 stop translog full value in standard configuration 0 value
20. e parameters if this is necessary to meet the demands of your vending machine or to accommodate the desires of the site If you want to edit the default value of parameters that are not shown on the tab Parameters you will have to use the button Add parameter to add them to the tab see the FacilityPro Manager user manual 3 If you wish change the value of the parameter Welcome text 1 and Welcome text 2 on the tab Other of the terminals data screen 4 If you wish change the value of the parameters Site code and Language choice in the terminals on the tab Settings of the site data screen Machine type Unit type cola bottles Vendo vi Parameters Setup Description Value lt _ direct saldo op display 1 idle timeout idle timeout 5000 ignore vmc single verignore vme single vend 0 max feature level feature level 0 oc dummy balance chipknip dummy saldo 0 price display timeout price display timeout 0 price holding prijzen bekend in termi 1 service timeout service timeout 60000 strict protocol strict protocol 0 Figure 4 6 Typical parameter values for vending machine Machine type Unit type Executive normal Exec m Parameters Setup Description Value display balance direct saldo op display 1 idle timeout idle timeout 5000 inhibit display tekst INHIBIT display 1 max show balance maximale display waari65535
21. g 3000 manual version MAN7 V3000 UKED 4506 doc 34 Manager has been turned off etc Solution Audit the terminal and transmit the Chipknip payments to Equens 87 8 8 2 Display shows STORING NEEM UW PAS Problem Display shows as in Figure 8 9when a Chipknip is inserted STORING NEEM PAS Figure 8 9 Storing neem uw pas Cause The Equens SAM is faulty Solution Contact your service provider and schedule a service call 35 FacilityPro Vending 3000 manual version MAN7 V3000 UKED 4506 doc
22. he datasheet for this product The FacilityPro Vending 3000 can communicate with the management software via Ethernet via mobile or analogue telephone network using a GSM GPRS or PSTN modem or stand alone via infrared communication In some cases additional hardware and or software might be necessary such as a Personal Digital Assistant PDA and the COMET software for communication via infrared or a modem on the back office computer for dial up connection to a modem If Chipknip is accepted at the terminal see footnote 1 the Chipknip payments must be transmitted to the acquirer Equens This can be done with the Chipknip module of FacilityPro Manager a store and forward module which collects the transactions from one or several terminals and then sends them to Equens in a batch where they are processed It is therefore not imperative to have a network connection TCP IP or telephone certified by Equens at every terminal that must accept Chipknip Another option is direct transfer of the Chipknip payments from the terminal to Equens using the built in Chipknip terminal software This does require a network connection certified by Equens 7 FacilityPro Vending 3000 manual version MAN7 V3000 UKED 4506 doc 2 FacilityPro Vending 3000 What s in the Box You have purchased a FacilityPro Vending 3000 A range of FacilityPro Vending 3000 models is available shown in the table below together with their product codes The complete product
23. his locks the card reader so that it cannot be removed from the mounting panel by unauthorized persons Insert the other RJ12 connector of the cable inserted into the Atlas into the port of the Magnabox labelled READER1 3 3 Installing and connecting the Atlas 4 Straight card reader Before you can install the Atlas 4 Straight card reader you must ensure that 1 In the front panel of the vending machine there is an EVA maxi opening and sufficient free space behind it for the Atlas 4 Straight see the Atlas 4 datasheet for measurements and the cable set 2 Behind this opening there are no obstacles which might block or damage the cable How to install the Atlas 4 Straight on a vending machine 1 Place the frame with the Atlas at the rear of the front panel of the vending machine through the EVA opening Fix it using the 4 nuts supplied in your FacilityPro Vending 3000 application box Insert one RJ12 connector of the modular cable RJ12 RJ12 1 metre supplied in your FacilityPro Vending 3000 application box into the port on the Atlas labelled 1 Insert the other RJ12 connector of this cable into the port of the Magnabox labelled READER1 FacilityPro Vending 3000 manual version MAN7 V3000 UKED 4506 doc 12 3 4 Connecting the Magnabox to a vending machine with MDB protocol How to connect the Magnabox to a vending machine with MDB protocol 1 Insert the male HDDB 26 connector of the MDB
24. his makes for easier servicing since the Magnabox can simply be slid out of the mounting panel whenever necessary FacilityPro Vending 3000 manual version MAN7 V3000 UKED 4506 doc 10 Figure 3 1 How to install the Magnabox 1 Install the mounting panel There are two recommended ways of doing this a Into the coin changer compartment These compartments have three protruding fastening points at fixed distance in some cases there are three screw holes in which case three screws should be used to create the protruding fastening points The mounting panel of the Magnabox has holes that fit over these fastening points allowing the mounting panel to be slid down and secured b securing the mounting panel to a smooth surface other than the coin changer compartment using screws The Magnabox comes with a template for the 3 holes to be bored They should be made using a 5 mm bore The holes should be filed so that there are no sharp edges that could damage cables 2 Place the Magnabox just above the mounting panel Slide down and click fast 4 If desirable the Magnabox can now be secured to the mounting panel with a screw by opening the lid of the Magnabox and placing a M3 20 cylinder torque head screw in the screw hole to the left of the battery that runs all the way through the Magnabox and tightening it Ww 3 2 Installing and connecting the Atlas 4 Standard card reader Before you can install the Atla
25. icable for Executive terminals If no value is given i e equals 0 the value 9999 will automatically be used by the Magnabox Some vending machines cannot display large balances properly If this parameter is set to 65535 the entire balance will be shown but then on some machines this will lead to strange characters being shown In this case the parameter can be set to 0 or 9999 and a balance larger that 99 99 or other currency will be shown as 99 99 12 number digits value in standard configuration 4 This parameter is only applicable for Executive terminals If no value is given i e equals 0 the value 5 will automatically be used by the Magnabox Some vending machines have only four numeric characters for balance display If you want a balance of more than 99 99 or other currency such as 132 52 to be displayed as 132 5 i e the cents are not shown you can assign the value 4 to this parameter 13 oc dummy balance value in standard configuration 0 The value of this parameter is generally 0 This parameter determines the balance that is sent to the vending machine in the case the inserted card is a Chipknip refer to footnote 1 balance on a Chipknip card may not be displayed or in the case it is a FacilityPro card that has a 0 balance but has a token for discount or a subsidy token for the services of the vending machine Some vending machines do not work properly if the card is thought to have a 0 balance in which case
26. ill be determined by the vending machine and not by the Magnabox 4 only one product can be purchased at a time How to load the standard configuration into the FacilityPro Vending 3000 NB the standard configuration can only be loaded into the FacilityPro Vending 3000 if it has not yet been configured previously 1 Install the FacilityPro Vending 3000 as described in chapter 3 2 Turn on the vending machine to supply power to the FacilityPro Vending 3000 After some time the display of the Atlas card reader will show as in Figure 4 1 Some vending machines will only power on after you have closed the door You will need to press the door closed button with something in order to work with the Magnabox which requires the door to be open FacilityPro Vending 3000 manual version MAN7 V3000 UKED 4506 doc 14 CONFIG OUT OF ORDER Figure 4 1 No config screen If however the display shows alternately as in Figure 4 2 and Figure 4 3 then there is already a configuration in the FacilityPro Vending 3000 and you cannot load the standard configuration WELCOME YOUR CARD PLEASE Figure 4 2 The welcome screen TUESDAY 18 42 4 2685 Figure 4 3 The date and time screen 3 Press the V button of the Magnabox The standard configuration is loaded The display of the card reader shows as in Figure 4 2 and Figure 4 3 alternately 4 2 Configuring with FacilityPro Manager In the instructions i
27. manual for instructions on changing the value of these parameters using the Magnabox menus 4 4 Configuring with a web browser http Using a web browser you can change the basic configuration of a FacilityPro Vending 3000 This requires a configuration to be loaded into the FacilityPro Vending 3000 first This can be done by loading the standard configuration 84 1 After loading the standard configuration you will use the web browser to edit the configuration parameters to reflect the functionality for your FacilityPro Vending 3000 Some more advanced settings cannot be realised with a web browser and will require that you configure using FacilityPro Manager 8 4 2 How to configure the FacilityPro Vending 3000 with a web browser 1 Install the FacilityPro Vending 3000 as described in chapter 3 2 Load the standard configuration 84 1 3 Check the IP address on the display of the Magnabox and make sure your PC is connected to the same network Open a web browser on your PC In the address line type http IP address of your Magnabox Press Enters You will see the home page of your Magnabox Figure 4 8 Click on the web page config paystation Enter your user name and password and click OK Default value Demo Demo You will see the paystation page of your Magnabox Figure 4 9 for MDB Figure 4 10 for Executive 9 Click on a parameter you wish to change and assign the appropriate value for yo
28. must also support this 9 inhibit display value in standard configuration 1 This parameter is only applicable for Executive terminals The VMC sends a signal to the Magnabox when it is inhibited for example in the case of a machine with a coin acceptor when it cannot accept coins because it is busy doing a vend but also if the machine is out of order If the parameter inhibit display 1 an inhibit signal of the VMC results in the message Temporarily out of order being shown on the display of the card reader In most cases this means exactly what it says If this happens too frequently as might be the case if the machine also accepts coins the parameter can be given the value 0 10 max feature level value in standard configuration 3 This parameter is only applicable for MDB terminals This parameter determines the feature level of MBD protocol used for interaction between the VMC and the Magnabox The vending machine informs the Magnabox which level it uses The Magnabox will automatically use the same level unless this parameter specifies a lower level as the maximum level to be used If no value is given i e equals 0 the value 3 will automatically be used by the Magnabox If there are problems using this value which might be the case for MDB machines that use a feature level lower than 3 these problems might be resolved by changing the value to 1 or 2 11 max show balance value in standard configuration 9999 This parameter is only appl
29. n this paragraph it is assumed that you have some experience with FacilityPro Manager For more detailed instructions you are referred to the FacilityPro Manager user manual 4 2 1 Creating the terminal Before you can configure the FacilityPro Vending 3000 you will have to create a new terminal in the database of FacilityPro Manager How to create a terminal record for your FacilityPro Vending 3000 1 Start FacilityPro Manager 2 If the products and prices will be determined by the Magnabox i e by FacilityPro Manager see parameter price holding and not by the vending machine make sure that all the products that you want to sell on the vending machine have been created in the table of services in the desired service groups If however the products and prices will be determined by the vending machine price following there must be a service which you might call price or vend for instance and with a price of 655 35 or other currency This is a dummy price For an MDB terminal that will be price following you can decide to nevertheless create services for all the products giving each the price of 15 FacilityPro Vending 3000 manual version MAN7 V3000 UKED 4506 doc w 13 14 15 16 17 18 19 20 21 22 23 655 35 or other currency which is a dummy price This will enable you to report on turnover per service or service slot because an MDB machine will communicate both the item pri
30. new validity period 8 6 Display shows YOUR CARD IS NOT USABLE Problem Display shows as in Figure 8 6 33 FacilityPro Vending 3000 manual version MAN7 V3000 UKED 4506 doc YOUR CARO IS NOT USABLE Figure 8 6 Your card is not usable Cause The card contains the wrong key set the card is faulty or the card connector in the card reader is dirty or worn Solution Rewrite the card replace the card or if problem occurs with all cards contact your service provider and schedule a service call 8 7 Display shows YOUR CARD DOESN T RESPOND Problem Display shows as in Figure 8 7 YOUR CRRD DOESN RESPOND Figure 8 7 Your card doesn t respond Cause The card does not have a chip or it is faulty Solution Replace card or if problem occurs with all cards contact your service provider and schedule a service call 8 8 Chipknip problems This chapter is applicable only if you have a FacilityPro Vending 3000 which accepts Chipknip see footnote 1 8 8 1 Display shows BUITEN GEBRUIK BETAAL ANDERS Problem Display shows as in Figure 8 8 when a Chipknip is inserted BUITEN GEBRUIK BETAAL ANDERS Figure 8 8 Buiten gebruik betaal anders Cause The Chipknip payments have not been transmitted to Equens on time This can have various causes depending on the configuration of your system Maybe the terminal has not been audited maybe the Chipknip module of FacilityPro FacilityPro Vendin
31. ns vending machines photocopiers etc Magna Carta developed the closed electronic transaction system FacilityPro which offers various functions for card configuration registration of data on the cards and a loyalty system for card users A useful feature of the system is the ability to charge different prices to different card holders FacilityPro is available for contact cards as well as contactless cards Presently supported contact cards are JavaCard IBM MFC and legacy Bull Scot5 Gemclub Micro FacilityCard Multi Card Smart Presently supported contactless cards are Mifare Classic Mifare DESFire and contactless JavaCards Terminals are prepared for Mifare Plus LEGIC cards are also supported and require a special LEGIC card reader In addition to straightforward payment the FacilityPro Vending 3000 can handle transactions with a FacilityPro card so that certain users are charged a reduced price others do not pay at all and yet others can purchase products against a budget on the card The transaction data stored includes the cost centre of the card allowing for through billing The FacilityPro Vending 3000 will function as a terminal within a complete FacilityPro electronic transaction system In addition to vending machines other Magna Carta payment terminals can be incorporated e g at photocopiers printers or multifunctionals and cash registers as well as access control terminals and card reload stations Depending on the ar
32. om the technical documentation of the vending machine The number of slots is equal to the value in the field Max services which has a maximum of 1203 If the products and prices will be 3 Some MDB machines have pricelines numbered 0 or higher than 120 as they use a range of numbers for related products example 0 99 teas 100 199 coffees 200 299 hot chocolates FacilityPro Vending 3000 manual version MAN7 V3000 UKED 4506 doc 16 determined by the vending machine price following you must only assign the service price or vend with a price of 655 35 or other currency to the first slot For an MDB terminal that will be price following you can decide to fill in the services as you would for price holding enabling reports on turnover per service or service slot see under step 2 above 24 Click on the function button Apply 25 Click OK The new terminal will be saved The record list will include the name of this new terminal Terminal name Machine type Max services Drinks 1st Floor coffee hd 120 Settings Services Status Other Services in this terminal All services 65 535 00 a Access control 2 tea black 1 00 l 3 tea milk 1 00 Button door exit 4 tea sugar 1 00 gt Coffee 5 tea milk sugar 1 00 6 100 65 535 00 __ Ei Guestcard 7 coffee black 1 00 zz 5 8 coffee milk 1 00 Reload 9 coffee
33. pplicable for MDB terminals with a coin acceptor i e that also accept cash payments value 1 the Magnabox will log all cash sales value 0 the Magnabox will not log cash sales Some non cash accepting MDB machines do not function correctly when this parameter has the value 1 3 busy timeout value in standard configuration 25000 This parameter is only applicable for MDB terminals The maximum time in ms between signals sent from the vending machine to the terminal If this time is exceeded the terminal assumes there is no communication with the vending machine and displays an out of order message Figure 4 5 Value 0 turns off this functionality TEMPORARILY OUT OF ORDER Figure 4 5 Temporarily out of order 4 Credit_timeout value in standard configuration 500 This parameter determines the time in seconds that a cardholder can choose an alternative product on the vending machine after a failed vend for the product previously chosen using a card or payment method to which balance cannot be refunded such as a Chipknip see footnote 1 or MiniTix This parameter will be available only from firmware version 3 46 for MDB machines and for Chipknip and in a later version for MiniTix 5 display balance value in standard configuration 0 value 1 when card is inserted the balance is displayed value 0 balance is only displayed when user presses button 6 idle timeout value in standard configuration 5000 When the
34. rd value 84 2 2 6 1 Turning on the FacilityPro Vending 3000 How to turn on the FacilityPro Vending 3000 1 Turn on the vending machine to supply power to the FacilityPro Vending 3000 The door of the vending machine should be closed When the terminal is ready for use this takes a few seconds the display of the card reader will show alternately as in Figure 4 2 and Figure 4 3 6 2 Electronic payment at the FacilityPro Vending 3000 How to pay for products with a FacilityPro card at the FacilityPro Vending 3000 1 Insert FacilityPro card or Chipknip into the card reader The display will show as in Figure 6 1 MAKE YOUR CHOICE Figure 6 1 Make your choice 2 Customer selects item to purchase by pressing the appropriate button on the vending machine The display will show as in Figure 6 2 The amount due will be deducted from the card The vending machine will conduct the product chosen to the compartment where the customer can take it After a short while a beep is heard The display then shows as in Figure 6 3 sometimes only after the product has been taken out The card reader will start to beep if the card is not taken If the balance on the card turns out to be lower than the price of the product chosen the display of the card reader will show as in Figure 6 4 3 Take your product and your card 6 46 A MOMENT PLEASE Figure 6 2 Choice price a moment please 29 FacilityPro Vending 3000 manual
35. rminal using FacilityPro Manager and a PDA with COMET software Make sure the terminal can be connected to go to the tab Status of the terminal and click on the action button Status If you do not see the message STATUS Terminal OK then the connection has not been set up and you cannot configure the terminal Click on the action button Send config Click OK Wait for the message Done Click OK The FacilityPro Vending 3000 is now configured The display of the card reader shows as in Figure 4 2 and Figure 4 3 alternately 4 3 Configuring with the Magnabox menus The most basic configuration parameters can be edited using the Magnabox menus and are found in the menu Application For MDB vending machines these are 1 2 3 4 5 6 Increase 7 8 9 10 11 Dummy balance User confirmation Single vend Price holding Feature level Strict protocol Display balance Currency Site code Languages For Executive vending machines these are 23 1 Dummy balance FacilityPro Vending 3000 manual version MAN7 V3000 UKED 4506 doc 2 User confirmation 3 Single vend 4 Price scale 5 Price holding 6 Price display 7 Display balance 8 Currency 9 Site code 10 Languages See the list of parameters in 84 2 2 for an explanation of the meaning of each parameter Currency System currency languages Language choice in the terminals You are referred to the Magnabox installation and user
36. rminals will be shown in the language shown in the first position by default The card holder can toggle between the selected languages in the order seen in this list using the language button on the card reader at the terminals Languages can be removed and added to the list using the gt and buttons If no languages are selected here the terminal will use the language determined in the terminal at delivery as the first language presumably the language of your site and all other available languages for toggling starting with the language following the default language in this order Dutch English German French Portuguese Defining only one or two languages in this list will make the omitted languages unavailable on the terminals which could be desirable on your site How to edit the values of the parameters 1 In the machine types data screen select the machine type of your FacilityPro Vending 3000 You will see the present values of the parameters on the tab Parameters as in Figure 4 6 or Figure 4 7 If a terminal has a descriptor version lower than desv0011 this can be checked in field Descriptor version on the Settings tab of the terminals data screen the terminal will not be able to toggle languages and will not be affected by the languages selected in this list 21 FacilityPro Vending 3000 manual version MAN7 V3000 UKED 4506 doc 2 On the tab Parameters edit the value of th
37. ronic payment at the FacilityPro Vending 3000 ccce e eee eee eee eee eee ene ee 29 6 3 Viewing the balance on a card eee e ee eee e e eee ee eee e eee ee etes e sete esaet ee sete esset esos eee 30 7 TRANSMITTING CHIPKNIP PAYMENTS TO EQUENS ee eee e ee eee eene 31 3 FacilityPro Vending 3000 manual version MAN7 V3000 UKED 4506 doc 8 PROBLEM BzgRg me n X 32 8 1 Display shows TEMPORARILY OUT OF ORDER cccccccccoccessssssscsssssssssssssssssssssscssccess 32 8 2 Display shows CARD HAS THE WRONG CURRENGCY ccccocccssssscsccsscssscsssssssscscsscccscess 32 8 3 Display shows CARD IS NOT VALID ee eee eee eene nenne eren e aee e esset eese tees sese eas 32 8 4 Display shows CARD IS NOT VALID eee eee eee eee ee eee o eene nene nete eese e esso stesse etes sese eao 33 8 5 Display shows CARD IS NOT YET VALID ee eee eee eee en tees a 33 8 6 Display shows YOUR CARD IS NOT eee eee ee eene nene eet eese eee so stesse teen 33 8 7 Display shows YOUR CARD DOESN T eee eene eee eene eee oett eset tees 34 8 8 Chipknip problems 2 eir a eere baeo sopriora in soa P Ero PR area aisse a
38. rsion MAN7 V3000 UKED 4506 doc 1 Introduction The FacilityPro Vending 3000 is a terminal for electronic payment at vending machines using a FacilityPro smartcard or Chipknip A range of models of the FacilityPro Vending 3000 is available There is a suitable model for almost every vending machine The FacilityPro Vending 3000 consists of two main modules the control unit and the card reader The control unit or Magnabox is placed inside the vending machine and connected to the VMC Vending Machine Controller The card reader Atlas 4 where the card is inserted is built into or attached to the front of the vending machine To purchase a product from a vending machine equipped with the FacilityPro Vending 3000 the customer must first insert a smartcard and then select a product The amount due is deducted from the card and the product is released by the vending machine The customer can also view the balance on a card on the LCD screen by pressing the lt gt button At a FacilityPro Vending 3000 you pay for products using a FacilityPro card or a Chipknip Chipknip is the electronic cash system or open Dutch e purse used in the Netherlands You can pay using a Chipknip if the terminal has been equipped with a Chipknip SAM and has been registered with and assigned a TerminalID by the acquirer Equens A FacilityPro card is a smartcard for your own organisation or company which can be used for electronic payment at cash registers POS statio
39. s 4 Standard card reader you must ensure that 1 On the front of the vending machine there is a smooth surface available with sufficient space for the Atlas 4 Standard see the Atlas 4 datasheet for measurements with an opening for the cable set 2 Behind this mounting surface there are no obstacles which might block or damage the cable 11 FacilityPro Vending 3000 manual version MAN7 V3000 UKED 4506 doc How to install the Atlas 4 Standard on a vending machine 1 10 Using the template supplied with the Atlas mark the position for 4 screw holes and the hole for the cable on the chosen mounting surface on the front of the vending machine Bore the 4 screw holes with a 5 mm bore Make the hole for the cable using a 12 mm minimum bore or hole puncher File the holes so that there are no sharp edges that could damage cables Fix the Atlas mounting panel to the front of the vending machine using the 4 screws supplied with the Atlas Conduct the modular cable RJ12 RJ12 1 m supplied in your FacilityPro Vending 3000 application box through the hole for the cable Insert the RJ12 connector of this cable at the front of the vending machine into the port on the Atlas labelled 1 Place the Atlas on the mounting panel with the top slightly lower than the top of the mounting panel and push up to click fast Using the key supplied with the Atlas turn the lock at the bottom of the card reader 90 T
40. sugar 1 00 Soft drinks 10 coffee milk sugar 1 00 11 cappuccino 1 20 12 200 65 535 00 13 hot chocolate 1 00 14 cold chocolate 1 00 15 300 65 535 00 16 cup a soup chicken 1 50 17 cup o soup vedge 1 50 18 19 gt Figure 4 4 Using dummy services to indicate priceline ranges 4 2 2 Determining the parameter values for the FacilityPro Vending 3000 There are a number of parameters that determine how a FacilityPro Vending 3000 will operate and that must be assigned the correct value for your site Some of these parameters are found on the machine type data screen some on the terminal data screen and some on the site data screen These are On the machine type data screen in alphabetical order 1 als server 1 value in standard configuration 0 0 0 0 IP address of the ALS or PIM server please refer to the FacilityPro Manager user manual This can be resolved by inserting a dummy service which is given the name of the first value in the next range preceded by the 2 sign The next slot is then considered to have that value the next 1 etc An example of what the services tab of the terminal might look like is given in Figure 4 4 For all Magnaboxes with firmware version lower than 3 45 the parameter server ip should be used and not als server ip 17 FacilityPro Vending 3000 manual version MAN7 V3000 UKED 4506 doc 2 audit cash sale value in standard configuration 0 This parameter is only a
41. terminal is not active two or three alternating screens will be shown on the display of the terminal see parameters Welcome text 1 and Welcome text 2 below The parameter idle timeout defines after how many ms the display switches between the screens If it has the value 0 the screen will not alternate only the first screen will be shown default WELCOME YOUR CARD PLEASE The date and time will then not be shown 7 ignore vmc single vend value in standard configuration 0 This parameter is only applicable for MDB terminals If the VMC is configured as single vend only one transaction allowed per inserted card and the parameter single vend see below has the value 0 multiple transactions allowed per inserted card this parameter can be used to simulate reinserting the card so that the VMC will believe the card has been reinserted Tt is preferable to configure the VMC as multi vend 8 increase value in standard configuration 0 This parameter is only applicable for MDB terminals If the feature level of the vending machine is at least 2 see parameter max feature level and the vending machine has a coin acceptor and the parameter MiniTix is an on line e purse developed by Rabobank Netherlands coupled to the customer s mobile telephone number FacilityPro Vending 3000 manual version MAN7 V3000 UKED 4506 doc 18 increase is given the value 1 the terminal can reload cards with the amount inserted into the coin acceptor The card
42. the serial number of the Magnabox It begins with mb or MB The serial number is visible on the display of the Magnabox Click on the arrow next to the field Connection Select Network if the terminal will be audited and configured via Ethernet LAN or telephone network Otherwise select Handheld Click on the arrow next to the field Location Select the location of the terminal If you have filled in Network in the field Connection and the terminal will be audited and configured via Ethernet LAN click in the field IP address and type the IP address If you have filled in Network in the field Connection and the terminal will be audited and configured via analogue or mobile telephone network a dial up connection should be defined in Windows and added to the dial up connections known to FacilityPro Manager see the FacilityPro Manager user manual Enter the name of the dial up connection in the field Dial up connection and enter the phone number in the field Phone On the tab Services fill in which services will be available at this terminal If the products and prices will be determined by the Magnabox i e by FacilityPro Manager see parameter price holding and not by the vending machine you must know which slot on the screen represents which slot in the vending machine This differs per make and type of vending machine but can generally be determined fr
43. ur site See the list of parameters in 84 2 2 for an explanation of the meaning of each parameter whereby 1 Price Display Timer parameter price display timeout 2 Reval Allowed parameter increase 3 Show Balance parameter display_balance 4 Dummy Balance parameter oc_dummy_balance 10 Click return to paystation config OO IE FacilityPro Vending 3000 manual version MAN7 V3000 UKED 4506 doc 24 MagnaBox Windows Internet Explorer Go E http 169 254 23 47 Favorites Choose the settings or counters you would like to change or review Figure 4 8 Home page of a Magnabox MBX2E744 MDB Paystation page local Figure 4 9 Paystation page of the Magnabox of a FacilityPro Vending 3000 for MDB 25 FacilityPro Vending 3000 manual version MAN7 V3000 UKED 4506 doc 11 12 13 14 MBX2E744 EXEC Paystation page Figure 4 10 Paystation page of the Magnabox of a FacilityPro Vending 3000 for Executive Repeat steps 9 and 10 until all the parameters of the paystation page have the desired value Click on MBX home page If you want to change any other configuration parameters you should change the parameters config user name config password and site code on the Site page of the Magnabox for security reasons this can be done as described above From the home page you should choose 1 config network for the parameters in Figure 4 11 2 config site for the
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