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StorageCraft Recovery Environment User Guide

1. This main screen includes three sections Menu Bar Located at the top of the screen The Menu Bar provides access to additional tools for working with volumes Tasks Located at the left of the screen The Task Panel is a navigation panel and gives access to information tools and action wizards Main Dialog Located in the center of the screen The Main Dialog has three tabs and the dialog s contents change to reflect which tab is active The Main dialog s three tabs include e Wizards Launches the Backup Restore or Files wizard e Disk Map Provides partition tools that function similar to the Windows Disk Management utility e Task Manager Displays the status of an active task To view task details click Show Details To abort an active task click Cancel Wizards is the default tab displayed 5 1 Menu Bar The Recovery Environment menu bar provides these options Menu Description Options Accesses File application level Exit Closes the Recovery Environment options Backup Volumes Launches the Backup Wizard Raes Restore Volume Launches the Restore Wizard Tasks ShadowProtect Explore Backup Image Launches the Explore Backup Image Wizard Dismount Backup Image Launches the Backup Image Dismount Wizard Image Conversion Tool Launches the Image Conversion Tool Verify Image Launches the Verify Image Wizard wizards 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 25 of 61
2. lt 3 STORAGECRAFT StorageCraft Recovery Environment User Guide Vie idiidyEeES LUVIDAI SLALUS IHOTTIAUUTII visibility Task Panel Toggles the Task Panel This enlarges the Tabs display for easier operation Show Details Tab Toggles the Details tab for each active backup or restore operation Network Configuration Launches the Network Configuration utility This utility configures the computer s network access settings HIR Configuration Launches the Hardware Independent Restore HIR utility This utility restores a backup image to a different environment from which the image was created Load Drivers Opens the Load Drivers dialog This dialog configures storage drivers for use in Recovery Environment File Browser A simple file browser similar to Windows Explorer for viewing files and folders in a backup image file Text Editor A simple text editor similar to Notepad Boot Configuration Utility Launches the Boot Configuration Utility This utility manages the boot configuration repair process for those situations where the automated process does not work Partition Table Editor A simple MBR partition table editor Accesses NOTE Use only at the request of StorageCraft Support Tools Recovery UltraVNC Service Launches the Remote Management utility This utility configures remote access Environment to systems running tools Recovery Environment Select Your Time Zone Launches the Time Zone utility T
3. This screen is similar to the installed version of ShadowProtect To perform these ShadowProtect tasks see Understanding the User Interface in the ShadowProtect Users Guide 4 1 Requirements ShadowProtect Recovery Environment has these minimum software and hardware requirements Hardware CPU Memory Motherboard Hard Drive space CD ROM or DVD drive USB Port Monitor Recovery Environment RE Windows 2008 based RE 1 GHz or faster Windows 2008 based RE Japan only 1 4 GHz x64 processor or 1 3GHz Dual Core 1GB minimum Note The Recovery Environment requires at least 1GB of RAM If the target system has less than this amount the Recovery Environment may fail to boot Increase the amount of RAM as required to provide 1GB If increasing memory is not an option use the 32 bit version of the Recovery Environment Requires UEFI firmware to support GPT disks as bootable drives When using a UEFI motherboard the UEFI must support BIOS emulation to support Recovery Environment for Windows N A Required for if the Recovery Environment is stored on a CD DVD Required if using the ShadowProtect IT Edition REWIND on a USB key or if the backup image chain is stored on an external attached USB drive Supports USB 2 0 and USB 3 0 VGA or higher resolution 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 20 of 61 lt 5 STORAGECRAFT StorageCraft Recovery Environment User Guide
4. The three GPT options are e Windows System Disk Select this option to format the drive as a boot system drive Note You must choose System Disk at this point if you plan to use a GPT drive as a system volume with a UEFI motherboard This option installs the necessary hidden components to make it a boot volume Without these components the volume will not boot These cannot be installed later using the Disk Map options for a GPT drive e Windows Data Disk Select this to format the drive for data volumes You can use the partition options in the Disk Map tab or in the Restore Wizard to reconfigure a data volume later e Empty Disk Select this option to initialize the drive as GPT but without creating a partition on it Use the Disk Map tab or Restore Wizard options to create partitions later This may be useful when the actual size of the partition needed for the recovery is not clear Again you cannot use Disk Map options to make a GPT disk initialized as an Empty Disk to become a bootable drive Note The system must have UEFI firmware to boot a GPT system disk 13 Click OK after selecting the disk layout type Recovery Environment displays its main screen E StorageCraft Recovery Environment F Restore Volume Explore Badup Image HA Dismount Badup Image amp Verify Badup Image Browse or Restore Files Wizard r S through restoring files or folders y Ip Address 192 168 144 137 Time Zone Mountain Standard Tme
5. 13 3 Applying Incrementals to an HSR Volume You can use the Restore Wizard to apply incremental files to update an unfinalized HSR volume Note these cautions e You can only apply later incremental images that are descendants of the last Incremental image file used to update the HSR volume Descendant image files are newer incremental images that are part of the same image set used to create the HSR volume e If you skip incremental images in the image set when you select one to update the HSR volume Recovery Environment automatically applies all intervening incremental images up to and including the one you selected Warning The Recovery Environment HeadStart Restore requires you to keep the last incremental file used to update the volume if you want to apply future incrementals If HSR cannot find the last incremental the HSR volume effectively closes and can then only be finalized You cannot add further incrementals to it This closing can occur when 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 55 of 61 lt 3 STORAGECRAFT StorageCraft Recovery Environment User Guide e You move the last incremental to a new directory HSR expects to find it in the same directory with the rest of the backup chain e You delete this last incremental e ShadowProtect deletes the last incremental due to retention policy e ImageManager deletes this incremental as part of a consolidation policy Stor
6. Configure VMs to use an identified OS option such as Windows and not Other in order for RE to NEO Connectivity automatically load the correct network driver Bootable GPT drives require the boot OS to be a 64 bit Windows OS Windows Vista and later Operating System REBuilder requires Windows 7 or newer to run Older versions do not support the Windows ADK required to run REBuilder Anti virus programs may conflict with REBuilder creating a Recovery Environment Temporarily turn off Anti virus the anti virus program to successfully use REBuilder REBuilder which creates the Windows Recovery Environment requires a clean install of Windows ADK v8 0 or v8 1 Note that Windows does not support installing both the 8 0 version of the ADK and the 8 1 Windows ADK version on the same system Although Windows does support upgrading an existing ADK v8 0 install to a v8 1 install this upgraded version does not support REBuilder If necessary uninstall an existing v8 0 install of the ADK then install the v8 1 of the ADK before completing the REBuilder setup USB drive or CD DVD with any additional required 32 bit drivers not included with the Recovery Briers Environment See Testing the Recovery Environment for details Windows Recovery Environment for Windows does not support hot backups or restores from volumes with Windows Deduplication Dedup enabled iSCSI Recovery Environment for Windows also does not support iSCSI Hardware
7. Create a new HSR volume Create incremental backups Apply incremental updates to an existing HSR volume Finalize an existing HSR volume 13 1 Create a new HSR Volume 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 54 of 61 lt 3 STORAGECRAFT StorageCraft Recovery Environment User Guide To create a new HSR volume in Recovery Environment 1 Attach one or more disks or select an existing volume or volumes as the o Destination for the backup files o Target for the future system s restore o Repository for HSR management files Note The target and destination disks or volumes must have at least the same capacity as the existing volume N If necessary create a full backup image file of the volume using the Backup Wizard Note You can also use an existing full backup of the volume as well Save this file to the backup files destination Run the Recovery Environment Restore Wizard Select Restore Select the full backup file of the volume Note Backup files stored on the NETGEAR ReadyDATA do not support HSR 7 Select the target for the restored volume Recovery Environment displays the Finalization Options dialog Restore Wizard xj Au BW Finalization options I Finalize the volume at the end of this restore The volume will not be usable by users or applications until it is finalized If the volume is not finalized then subsequent incrementals from the same backup s
8. Boot Loader and Configuration The boot loader takes control of the boot process and reads its configuration file boot ini or BOOT BCD which directs the boot process to a Windows installation located on a specific disk and partition in the system wide Windows System If the configuration file is valid Windows starts loading and you see the Windows Splash screen appear on the system display If the Windows installation includes multiple boot options the user can select the specific Windows installation to use Any problems with the configuration file results in system errors 13 Working with an HSR Volume HeadStart Restore HSR creates a standby volume for later restoration in the event of a failure You can create the HSR volume then apply incremental updates to it to keep it current Typically HSR is used for large volumes as the HSR process greatly shortens the time needed to do a full restore This also shortens the time needed to bring a failed server back online Note ImageManager also includes an HSR feature There are significant differences between the two however HSR in ImageManager e Runs as an automated process to update HSR volumes e Works only with virtual volumes HSR in the Recovery Environment e Requires manual updates to the HSR volume e Requires downing the system and booting into Recovery Environment for each update e Works only with physical volumes You can use the HSR feature of Recovery Environment to
9. Ready CAP NUM SCRL This dialog offers a simplified set of tools useful for working with volumes while the OS is loaded All the major functions and wizards perform as they do in Recovery Environment The differences are Restore Volumes Restores two or more volumes at the same time option in Tasks Disk Copy option in Copies either volumes or disks in real time without requiring a backup image file Tasks Limited to two options Tools dropdown e Enable Logging menu e Refresh Volumes Info Limited to one option Tools menu at the left e Refresh Volumes Info Help dropdown Includes a Contents link to online documentation menu Granular p i i ae Recovery If this key is licensed as the IT Edition PRO this wizard launches the ShadowProtect Granular Recovery for Exchange software If this key has the IT Edition standard license the wizard launches the software in demo mode hande only This means that the software displays Exchange mailboxes folders and messages from a backup file but Fe d g cannot restore them Restore Volumes The IT Edition s Restore Volumes option in the Tasks menu performs in the same way as the Restore Volume option does The difference is that the Restore Volumes option can restore two or more volumes automatically while the Restore Volume option only does one volume at a time 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 15 of 61 STORAGECRA
10. Note This Guide covers the Recovery Environment Windows RE WIND Refer to the Recovery Environment Crossplatform RE X User Guide for details of that software This Guide covers Recovery Environment v5 2 5 and REBuilder v1 1 7 New to this release is a 64 bit Recovery Environment that should support native UEFI booting and those with Secure Boot enabled The 64 bit version does not need to run in Compatibility Mode with UEFI This guide includes these major sections ShadowProtect Overview How ShadowProtect Works Using the ShadowProtect IT Edition Starting Recovery Environment Understanding the User Interface Loading Drivers Using the Network Configuation Utility Creating a Backup Image File Restoring a System Volume Mounting a Backup Image File Using Image Conversion Tool Using the Boot Configuration Utility Working with an HSR Volume Using HIR Using Remote Management Other Operations Additional Information For emerging issues and other resources see the following e The ShadowProtect ReadMe and StorageCraft Recovery Environment ReadMe files available online e The Recovery Environment forum at www storagecraft com support forum e The StorageCraft technical support Web site at www storagecraft com support html_ e The StorageCraft Glossary of technical terms Documentation Conventions Note or Warning text provides important information about the configuration and or use of StorageCraft
11. Set partition active Configures the restored volume as the active partition in the system the drive the machine boots from 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 57 of 61 lt 3 STORAGECRAFT StorageCraft Recovery Environment User Guide Restores the master boot record MBR as part of the volume restore job When selected you have the following MBR restore options e Restore MBR from the image file Restores the MBR from the backup image file e Restore original Windows MBR Restores the default MBR for the version of Windows you are Restore MBR restoring e Restore disk signature Restores the original hard drive physical disk signature Windows Server 2003 Windows 2000 Advanced Server and Windows NT Server 4 0 Enterprise Edition SP3 and later require disk signatures to use the hard drive Restore Disk Hidden Restores the first 63 sectors of a drive Some boot loader applications require this for the system to Track boot Instructs Recovery Environment to launch the Hardware Independent Restore HIR utility Use this utility to configure the volume to properly interact with the new or different hardware on the Use Hardware Independent Restore target system 14 Using HIR The Hardware Independent Restore HIR utility restores system images to different hardware or virtual environments Use HIR to restore To a different physical computer P2P From a physical computer
12. setting should remain at the default To change this value click and drag the slider control to the desired setting Enable Write Caching Default Off On Recovery Environment uses caching when writing the backup image file Caching might slow down the imaging process Off Recovery Environment does not use caching when writing the backup image file 9 Restoring a System Volume The primary purpose of Recovery Environment is to restore a system volume The Recovery Environment s Restore Wizard supports two types of restore for a system or boot volume This method restores a system volume from a selected backup image file in a single operation One Step Note Use the Recovery Environment for Windows to restore from a VHD VHDX formatted image file The Restore Recorvery Environment CrossPlatform only supports restores from SPF and SPI image files not from VHD or VHDX format files HeadStart The HeadStart Restore HSR operation in Recovery Environment breaks up the volume restore process into multiple Restore stages Doing this is useful when restoring a large volume a process that can take days Note While similar to the ImageManager HSR HeadStart Restore in Recovery Environment is a manual process ImageManager s HSR is automated the Recovery Environment version requires a reboot using the Backup and then the Restore Wizards to capture and apply the latest changes to the backed up volume prior to finalizing it The Recovery Envi
13. C Program Files x86 Windows Kits 8 0 Assessment and Deployment Kit ISO Output Directory C Users dad AppData Local StorageCraft ReBuilder Additional Recovery Environment Drivers 62 bit only Additional drivers are used only by Recovery Environment and not the restored system volume Select the Output Product Type as IT Edition Note The list includes 7 Edition 3 Day ISO as well as this ISO is no longer available from StorageCraft directly Select the appropriate language Note This language selection only applies to the IT Edition notto any OS being restored The default is the language selected with the REBuilder Setup program Keep the default paths for the ADK and the ISO output unless necessary Optional The IT Edition may need additional drivers to view specific storage devices Adding these drivers here means that these drivers are included on the USB stick To install these drivers click 2 on the menu bar Note These drivers must be 32 bit even if the restored target OS is 64 bit The IT Edition s Recovery Environment is a 32 bit application This means that the IT Edition requires 32 bit drivers to access storage devices The IT Edition also supports adding these drivers later on during each individual install Important The IT Edition Recovery Environment created by REBuilder does not currently support iSCSI Locate each needed inf driver file to include in the Recovery Environment Note REBuilder displa
14. Recovery Environment for Windows pi uo A w 10 11 12 13 14 15 16 17 18 Download and run the Setup executable or insert the REBuilder disc into a working Windows 7 or newer system Note If this system is a VM verify that the CD ROM settings for the VM do not use Legacy Emulation Otherwise the VM cannot burn the ISO to a CD or DVD disc Also on ESXi systems verify that the client uses Passthrough IDE and not Emulate IDE Select the REBuilder s language then click Next Note This language selection on y applies to dialogs in the REBuilder not to the Recovery Environment ISO that it builds Follow the wizard to install the REBuilder Once the install completes select REBuilder from the Start Menu If the software does not detect an install of the Windows Assessment and Deployment Kit ADK it displays an error message This message includes a link to download the Windows ADK v8 0 Use this version as it is a smaller download than the v8 1 Do not click OK Doing so runs the REBuilder but without the needed components These are the Deployment Tools and Windows Preinstallation Environment Windows PE If necessary close the REBuilder and re run it to return to the error message Instead use the link in the message to open a browser window to the Microsoft Download Center Close the REBuilder program Caution The ADK dowload page includes a Se ect Language option Ignore this
15. a large 700MB file and may cause bandwidth and processing issues on some networks In those cases use the optional Download Manager which allows you to pause or restart a download 10 Download and run the REBuilder Setup program Follow the onscreen instructions to complete the install 11 Select Start gt All Programs gt StorageCraft gt REBuilder to launch the program 12 Follow the steps on the Creating the IT Edition to complete the update 13 Re enable the Write Protection on the USB key aul Oo The ShadowProtect IT Edition USB key is now updated 3 8 Launching GRE from the IT Edition The IT Edition Pro includes support for launching the StorageCraft Granular Recovery for Exchange GRE utility To run GRE from the IT Edition ISO when attached to booted Windows VM Attach a licensed IT Edition Pro USB key to a machine on the same network as the target system Launch the IT Edition license server Attach the IT Edition ISO not the 3 day ISO to the target machine intended to run GRE Launch the ShadowpProtect UI from this ISO Temporarily select Disk Copy This prompts the user for the IP address of the IT Edition license server Enter the IP address of the license server Click OK Open the GRE option GRE displays and is now an active licensed version CONDUBRWNHE 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 18 of 61 lt 3 STORAGECRAFT StorageCra
16. changes made since a previous backup image file You can create incremental backup image files relative to full backup images or other incremental backup images ShadowProtect also creates an incremental image file when an existing image file is mounted as a read write volume and modified Incremental backup image files let ShadowProtect offer multiple volume backup strategies including differential and incremental backup options Incremental spi Image files that belong to a spanned image set ShadowProtect makes spanned image sets by breaking a backup image file into pieces for increased portability for example to save the image file on multiple CDs The actual spanned image file replaces the pound sign with a number that indicates the position of the file within the spanned image set Spanned sp ImageManager cd spi Image files that have been automatically collapsed by ShadowProtect ImageManager The suffix before the file cw Spi extension indicates if the file is a daily weekly or monthly collapsed backup files cm spi cr A rolling file used by ImageManager consolidation spk A password key file used to encrypt backup image files 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 7 of 61 lt 3 STORAGECRAFT StorageCraft Recovery Environment User Guide spwb A temporary write back file used to save changes for a mounted image file volume bitmap A data file used in optimizing ImageM
17. on reactivation options 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 41 of 61 lt 3 STORAGECRAFT StorageCraft Recovery Environment User Guide Impact of Server Virtual Memory Size The Windows default setting for server virtual memory size is RAM size Consider this when restoring to a system with greater RAM than the original machine held as the new system s virtual memory size will increase Restoring Domain Controllers Network connectivity is essential when restoring a domain controller system If the restored system uses new or different hardware Windows may take significant time to reboot in order for each service to test the new environment Refer to the Knowledge Base article on How to Restore to Dissimilar Hardware for details on domain controller restorations 9 2 Resuming a Restore Operation If you need to cancel a restore operation the Restore Wizard lets you resume this operation later without having to start over To resume a restore operation 1 In Recovery Environment select one of these o Tasks gt Restore Volume o Restore Volume in the left side Navigation panel o Restore Wizard in the Wizards tab Recovery Environment launches the Restore Wizard N On the Restore Type page select Resume Aborted Restore Click Next 3 On the Restore Destination page select the volume where you previously started the restore operation then click Next 4 On the Backup Image to Res
18. on the new system 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 59 of 61 STORAGECRAFT StorageCraft Recovery Environment User Guide 14 3 HIR Advanced Options The HIR Advanced options dialog adds files and directories to the HIR storage driver detection process ShadowProtect HIR Configuration Advanced Options x This tool will attempt to automatically install optimal drivers for the storage controllers on this computer You can arere Pae Cver a Cor Tie ade ene ee Only add folders to the list which contain both driver and installation INF files If the StorageCraft indicates that your storage controller is not supported ges nutes pa Gas sce cee here While precedence will always be given to the best matching driver you can specify how tolerant this tool will be if it cannot find exact matching drivers and instead uses generic drivers Low matches will be installed if no better matches are found J De Activate Windows OK Cancel From the HIR Advanced Options dialog you can Add File Adds a driver to the HIR driver list You must have both the sys and the inf file for any driver you want to add Adds a directory to the driver search path Any directory added to the driver search path must contain both the sys Add Dir and the inf files for any driver that you want HIR to include in its driver analysis Delete Deletes the selected driver or directory from the HIR driver li
19. the duplicate drive into a new system or remove the original boot drive in the original system 2 Boot up this new system using the IT Edition 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 16 of 61 lt 3 STORAGECRAFT StorageCraft Recovery Environment User Guide 3 Run the Boot Configuration Utility BCU against the duplicate Windows boot volume The BCU automatically fixes the issue with the duplicate 4 Reboot the new system using the new boot drive 3 6 Creating an IT Edition CD Use the REBuilder tool to create a ShadowProtect IT Edition CD You can then use this CD to run ShadowProtect or load the StorageCraft Recovery Environment on systems without a USB port The tool automatically creates an ISO as part of creating the IT Edition USB key Note An IT Edition CD requires an active License Server on the same network to run To create a ShadowProtect IT Edition CD 1 Run the REBuilder tool The tool automatically creates an ISO as part of creating the IT Edition USB key 2 Note the destination directory where the REBuilder stored the IT Edition ISO 3 Use a CD DVD burning software of your choice to burn the ISO image to CD or DVD media From the CD you can start ShadowProtect IT Edition in two ways To start ShadowProtect in Windows 1 Place the IT Edition CD in the system s CD DVD drive 2 If ShadowProtect IT Edition does not start automatically browse the USB key and execute START SHADOWP
20. ways one with a UEFI prefix and one without On these systems to boot using BIOS Compatibility Mode select the CD or DVD entry that does NOT have this prefix Proceed to perform the volume restore After performing the restore boot into the UEFI screen again and re enable Secure Boot if required Continue with booting the restored system 9 1 Restore a Volume in One Operation When migrating or restoring a system volume to new hardware or to a virtual machine the volume will likely need new drivers The Recovery Environment for Windows includes Hardware Independent Restore technology to ensure these new drivers get installed so the new system volume can boot The Recovery Environment allows HIR to run in the following situations Note that in all other cases REWIND users must have a valid activation code to use HIR e ShadowProtect is installed and activated in the selected image file e ShadowProtect is installed and activated but is expired e ShadowProtect MSP is installed and activated and its license is still within the subscription period Confirm that the restore meets one of these requirements in order for the volume to boot To use the restore feature 1 Attach a disk with at least as much space as the original drive 2 Optional If the disk is not initialized and you want to add a new MBR partition you will need to reboot the Recovery Environment to continue the restore Windows cannot accurately read and re
21. All Default Not Selected Displays either all volumes on the system Show All or only system volumes in the top pane Hide Advanced Options Default Se ected Hides all of the boot configuration tools except Auto Repair Additional Boot Default Not selected Displays a set of advanced tools for working with the registry and disks Toggles Tools with the BCD Tools option BCD Tools Default Selected Displays the BCD toolset Toggles with the Additional Boot Tools option To use the BCU 1 Select Tools gt Boot Configuration Utility The System Volumes pane lists all accessible partitions that contain a Windows installation 2 Select Show A to display all detected volumes on the system even if they do not contain a Windows installation This might be necessary for advanced boot scenarios Each System Vo umesentry includes the following information Status The status of the current boot configuration Piossible values include Bootable and Broken System The root and drive letter of the detected Windows installation Disk amp The disk number and its signature Every disk has a unique signature Note Duplicate disk signatures can Signature cause boot failures Partition The disk partition where this volume resides Indicates if the partition is configured as a Boot Partition Although each disk in the system can have a Active defined boot partition when using the Boot Configuration Utility it is best to have only a single
22. Backup Image 2 On the Mounted Backup Images page select the backup image volume to dismount then click Next 3 Conditional On the Backup Image Dismount Options page select if you want to amp Note These options are available only if the backup image volume is writeable see Backup Image File Mount Options Save Changes to Saves changes made to the mounted volume Right click the incremental file to save the modified Incremental File backup image file using a different name Shrinks the volume so you can restore this image to a smaller hard drive Shrink Volume Note This option is only available when dismounting a writeable backup image of an NTFS volume in Windows Vista or Windows Server 2008 or later 4 On the Backup Image Dismount Summary page review the dismount details then click Finish The wizard dismounts the volume 11 Using Image Conversion Tool The Image Conversion Tool can e Change the compression setting on an existing image e Change the encryption setting on an existing image e Split an image into multiple files a Spanned set where each file has a maximum file size This is useful for moving image files to CD DVD or Blu Ray discs 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 49 of 61 lt 3 STORAGECRAFT StorageCraft Recovery Environment User Guide e Consolidate a base image file and any incremental files into a new base image file e Convert existing image fil
23. DK x RW This application requires the Windows Assessment and Deployment Kit ADK for Windows 8 Download the Windows ADK 1 6 GB at http Avww_microsoft com en us download details aspx 7id 30652 When installing the ADK select the following features Deployment Tools Windows Preinstallation Environment Windows PE X E j 6 Do not click OK Doing so runs the REBuilder but without the needed components These are the Deployment Tools and Windows Preinstallation Environment Windows PE If necessary close the REBuilder and re run it to return to the error message 7 Use the link in the message to open a browser window to the Microsoft Download Center Close the REBuilder program The ADK dowload page includes a Se ect Language option HE Microsoft Download Center Software Categories Security Support Shop WO mE Windows Assessment and Deployment Kit aw Windows ADK for Windows 8 1 Preview The Windows Assessment and Deployment Kit Windows ADK is a collection of tools that you can use to customize assess and deploy Windows operating systems to new computers Ignore this option This only selects the language for this Download Center webpage notthe language of the ADK The ADK includes its own language support 10 Click Download to download the ADK setup program it is 1 2MB in size NOTE Although the dialog states that the ADK is for Windows 8 these c
24. FT StorageCraft Recovery Environment User Guide The wizard based restore process is exactly the same for both options except at the Confirmation page There the Restore Volumes option displays a selector for choosing to complete the one volume restore or to add another volume to the restore queue Confirmation Done adding volumes Select another image to restore Choose either Done adding volumes Runs the restore on the queued volume s Select another image to Adds another volume to the restore restore queue When you choose Se ect another image the wizard returns you to the Backup Image to Restore dialog at the start of the wizard You can then select another image file The wizard continues to guide you through the restore configuration and then asks if you want to add further image files Important Add each volume to the restore queue in the order of their Recovery Environment drive letter assignment C D E and so forth Ignore the order in which the partitions appear on the volume For example if Recovery Environment assigns the Windows System Reserve volume the drive letter D and the System volume the drive letter C begin the Restore Volumes process by selecting the System volume first then adding the System Reserve volume to the queue When you have finished configuring the restore jobs select Done adding volumes on the confirmation page to proceed with the restorations Disk Copy The IT Edition s Disk Co
25. Files Backup Comments Use the Backup Comments field to enter any needed text to describe the backup job ShadowProtect displays these comments when mounting or restoring the backup image file By default Recovery Environment adds the time and date stamp as backup comments on all backup files Advanced Options Note StorageCraft recommends keeping all advanced options at their default settings unless you fully understand the impact of changing these options View the advanced backup image file options by clicking Advanced in the Backup Image Options page These options are Lock Source Volume amp Note Since the Recovery Environment performs only cold backups locking the source volume is not relevant Either setting performs a complete backup Default On On Instructs Recovery Environment to lock access during the backup of the volume Off Instructs Recovery Environment to use VSS snapshot technology to backup the volume Include Free Space Default Off On Backs up all sectors on the volume including all free space This creates a larger backup file Off Backs up only those sectors marked as containing data 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 38 of 61 lt 3 STORAGECRAFT StorageCraft Recovery Environment User Guide IO Throttle Default 100 Specifies the percentage of the system s 1 O subsystem that Recovery Environment uses to perform the backup In most cases this
26. Guide Supported Operating Systems ShadowProtect IT Edition supports the following Windows operating systems both 32 bit and 64 bit versions where applicable o o o o o o Windows 2012 Windows 8 family Windows Server 2008 including R2 Windows 7 family Windows Vista family including Vista Home Basic Vista Home Premium Vista Business Vista Ultimate Windows XP family including XP Home XP Professional e Windows Server 2003 family including o o 0000 0 0 0 o Server 2003 Standard Edition Server 2003 Standard Edition R2 Server 2003 Advanced Edition Server 2003 Advanced Edition R2 Server 2003 Enterprise Edition Server 2003 Enterprise Edition R2 Server 2003 Datacenter Edition Server 2003 Datacenter Edition R2 Server 2003 Web Edition Small Business Server 2003 e Windows 2000 Server SP4 Note Most versions of Microsoft Hyper V lack USB passthrough or have limited USB support This may impede IT Edition license verification or running GRE from the IT Edition USB key This also means that the IT Edition cannot run hot on virtual machines on a booted Hyper V hypervisor Type 1 or Type 2 If necessary run an IT License Server in order to perform license verification Supported File Systems ShadowProtect IT Edition supports the following file systems FAT16 FAT16X FAT32 FAT32X NTFS MBR disks GPT disks Basic and Dynamic volumes and disks 4K AF drives with 4096 byte sectors N
27. Independent Restore HIR Licensing Recovery Environment for Windows allows HIR to run in the following situations In all other cases REWIND users must have a valid activation code to use HIR e ShadowProtect is installed and activated in the selected image file e ShadowProtect is installed and activated but is expired e ShadowProtect MSP is installed and activated and its license is still within the subscription period Supported Sector Sizes Contemporary hard drives and SSDs ship with a 4096 byte physical sector size Most also support the 512 byte ogica sector size These drives are often labeled 512e for 512 Byte Sector Size Emulation ShadowProtect supports backing up both 4096 and 512 byte logical sector sizes In the unusual situation of restoring a partition volume from one logical sector size to another e 512 bytes per logical sector gt 4096 bytes per logical sector and the destination does not support 512e 4096 bytes per logical sector gt 512 bytes per logical sector ShadowProtect will issue an error message during the restore if it encounters a mis matched sector size 4 2 Creating the Recovery Environment Note Previous editions of Recovery Environment and the IT Edition included a pre built Windows environment Microsoft discontinued the distribution of this product requiring users to create this environment manually using the Recovery Environment Builder REBuilder REBuilder is a simple tool to c
28. MBR Identifies the partition starting point which typically occurs at a specific disk boundary Supported options include Cylinder Track and Sector Identifies the boundary for the partition s end point Supported options include Cylinder Track and Sector Specifies an offset from the start of the disk where you want the partition to begin This should be a whole number The next field Disk Start Offset Units specifies which unit to use with this number Specifies the units for the specified offset Supported options include Cylinder Track Sector and Byte For example in a typical restore to an SSD from an MBR volume the Offset from Disk Start would be 1 048 576 when the Disk Start Offset Units is in bytes With the offset unit as Sector the value would be 2048 for restoring to the SSD 4 Click Set Active to adjust the selected partition to match the configured policy 5 Click Close Recovery Environment closes the editor and returns to the Disk Map tab 9 6 Partition Table Editor WARNING The Partition Table Editor should only be used by experienced technicians familiar with MBR partition parameters and in consultation with StorageCraft Support Modifying these parameters can render a volume unusable and require a restore Use the Disk Map options and the BCU instead to work with partitions and correct boot problems Note The Total Sectors value may show a minus sign on some occasions Ignore this incorrect si
29. ROTECT command script 3 When prompted enter the IP address of the IT Edition license server that contains your activated IT Edition license ShadowProtect IT Edition loads into memory and does not install software on the hard drive To load StorageCraft Recovery Environment 1 Shutdown the system 2 Insert the CD into an available CD drive then restart the system Make sure the system boot manager or BIOS is configured to boot from the CD DVD drive before the system s hard disk 3 Follow the on screen instructions to load the Recovery Environment The Recovery Environment runs directly from the IT Edition CD DVD Again the IT Edition does not install software on the hard drive Using the Licensing Server The ShadowProtect IT Edition includes a licensing server used to run its applications from a CD on another system The software on the CD locates its required license from this server to successfully run The IT Edition first checks locally for the USB key when it loads If it does not detect the USB key it then looks for the ShadowProtect Licensing Server on the network to confirm its license Note The license server must be on the same network subnet as the system running the IT Edition software on a CD To start the license server 1 Insert the USB Key into an available USB port 2 Browse the USB key and execute the start_LicenseServer command script The Licensing Server utility loads onto the system f ShadowPr
30. Recovery Environment 1 ShadowProtect Overview StorageCraft Recovery Environment is a critical component of the overall ShadowProtect disaster recovery solution You should be familiar with how Recovery Environment fits in this solution and when to use it e Features and Components e Recovery Environment Usage Scenarios 1 1 Features and Components Component Features 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 4 of 61 lt 3 STORAGECRAFT StorageCraft Recovery Environment User Guide This console manages the disaster recovery configuration on your Windows system The console can e Configure wizard based backup jobs that run unobtrusively in the background using Microsoft VSS Volume Shadow Copy Service Store backups on any accessible hard disk including network storage SAN NAS iSCSI removable drives USB FireWire and optical media CD DVD Blu Ray Verify backup images to ensure data integrity Create compressed and encrypted backup image files for efficiency and security Run wizard based recovery of files folders or a complete data volume to an exact point in time View backup images for quick file and folder recovery Mount any backup image file as a virtual disk using VirtualBoot Remotely manage system backup and recovery operations ShadowProtect Console ShadowProtect The engine that creates a system s point in time backup images The ShadowProtect console manages
31. SR management file Applying Incrementals using the Right click Menu 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 56 of 61 lt 3 STORAGECRAFT StorageCraft Recovery Environment User Guide To apply incremental updates to the HSR volume using the right click menu 1 WN 5 6 7 Right click on the target HSR volume to display this menu sana Aaa EE 1 021 74MB 150 Ge NTFS Backup Volume New restore J 2 2 Restore subsequent incrementals 32 Finalize an HSR restore OB Delete volume Set Active Format Edit Policy Refresh Volumes Info Click Restore subsequent incrementals Browse and select the latest incremental from the source volume Note This incremental must be a descendent of the backup file used to create the HSR volume Recovery Environment alerts you if it is not The Restore Wizard displays the list of file dependencies for this incremental Confirm this is the point in time you wish to restore Note that if you select a later incremental the Restore Wizard applies all intervening incrementals to reach that point in time To keep adding future incrementals to this file select the Generate a HSR file to use in a future finalization option Note Select Finalize the volume at the end of the restore if you want to complete the restore and boot the target volume If you select the Generate HSR file option browse to and select the exis
32. SS sTORAGECRAFT StorageCraft Recovery Environment User Guide StorageCraft Copyright Declaration StorageCraft ImageManager StorageCraft ShadowProtect StorageCraft Cloud and StorageCraft Cloud Services together with any associated logos are trademarks of StorageCraft Technology Corporation in the United States and elsewhere All other brands and product names are or may be trademarks or registered trademarks of their respective owners Table of Content Table of Content 1 ShadowProtect Overview 1 1 Features and Components 1 2 Recovery Environment Usage Scenarios 2 How ShadowProtect Works 2 1 Create a Backup Image 2 2 Restore a Backup Image 2 3 Backup Image Files 3 Using ShadowProtect IT Edition 3 1 IT Edition Requirements 3 2 IT Edition Licensing Scenarios 3 3 Creating the IT Edition USB Key 3 4 Launching IT Edition 3 5 Using the IT Edition Interface 3 6 Creating an IT Edition CD 3 7 Updating the IT Edition Software or License 3 8 Launching GRE from the IT Edition 4 Starting Recovery Environment 4 1 Requirements 4 2 Creating the Recovery Environment 4 3 Testing the Recovery Environment 5 Understanding the User Interface 5 1 Menu Bar 5 2 Task Panel 5 3 Tabs 6 Loading Drivers 7 Using the Network Configuration Utility 8 Creating a Backup Image File 8 1 Image File Destinations 8 2 Options 9 Restoring a System Volume 9 1 Restore a Volume in One Operation 9 2 Resuming a Restore Operation 9 3 Recreate Original Partitio
33. You cannot create more than four 4 primary partitions on an MBR disk Create exact primary Creates a primary partition of the same size as the source partition in the disk s unpartitioned partition at the end of unallocated space The Wizard places the end of the new partition at the end of the unpartitioned free space space then moves backwards to create a volume of the exact size as the original Create extended Available only on MBR drives and only if unpartitioned disk space exists on the drive Creates a partition new extended partition on the destination drive This partition can then be divided into one or more logical drives or partitions This allows more than four partitions on an MBR drive Displays a list of available drives Select one or more disks to initialize as an MBR disk Recovery Initialize as MBR disk Environment requires at least one initialized disk to restore the system boot volume See Starting Recovery Environment for details 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 43 of 61 lt 3 STORAGECRAFT StorageCraft Recovery Environment User Guide Displays a list of available drives Select one or more disks to initialize as a GPT disk Recovery Initialize as GPT disk Environment requires at least one initialized disk to restore the system boot volume See Starting Recovery Environment for details Displays a list of available drives Select one or more disks to initialize as ei
34. a765 806d6172696F 04 Sep 2009 20 03 38 sbvol 107 FAT system area sectors 0 04 Sep 2009 20 03 38 sbvol 112 file GLOBALROOT Device HarddiskVolumeShadowCopy 1 pagefile sys excluded OK 04 Sep 2009 20 03 38 sbcrypt 109 filter started 04 Sep 2009 20 03 38 sbfile 101 successfully opened file O temp C_VOL spf 04 Sep 2009 20 03 33 sbvol 107 disk MBR sectors 1 04 Sep 2009 20 03 33 sbvol 107 first track sectors 63 04 Sep 2009 20 03 38 sbvol 109 disk CHS 19457 255 63 partition 2 04 Sep 2009 20 03 38 sbcrypt 107 compression mode S 04 Sep 2009 20 03 38 sbcrypt 107 encryption mode 3 04 Sep 2009 20 03 38 sbcrypt 600 Please enter the encryption password 04 Sep 2009 20 03 38 sptask 101 Answer was sent as UNICODE string ee gt Time Remaining 1 hour s 9 minute s 52 second s Throughput 7 15 MB s CO j Cancel Recovery Environment displays a new tab for each selected task when you click Show Details 6 Loading Drivers Recovery Environment lets you dynamically load storage or network drivers so Recovery Environment can access different hardware Note Only Recovery Environment uses these drivers not the restored system volume When using the 32 bit version of Recovery Environment these drivers must also be 32 bit Before loading a driver verify that the new driver files are actually 32 bit as some hardware vendors do not clearly distinguish 32 bit versions from 64 bit To dynamically load a driver 1 Click Load Driver
35. ag ca ime ala Server Family ane ue a P ps Additionally ShadowProtect provides a Backup Scheduler that lets you configure automated backup jobs for protected volumes You can schedule full image incremental images as often as every 15 minutes and manage the retention of backup image sets ImageManager and the ShadowProtect image conversion tool simplify image management by consolidating files in an image set modifying password encryption and compression and merging or splitting image files 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 6 of 61 lt 3 STORAGECRAFT StorageCraft Recovery Environment User Guide Save the Image Files ShadowProtect writes the backup image file to the designated storage media Options include network storage SAN iSCSI NAS etc removable storage USB FireWire and optical storage CD DVD Blu ray The amount of time it takes to write the backup image file depends upon the system hardware and the size of the image file For details see Creating a Backup Image File in the ShadowProtect User Guide Create a backup using Recovery Environment The Recovery Environment can create a single full backup image of a system It can also create a later differential image of the system if it can access the system s base image on an external drive However it cannot schedule a backup job 2 2 Restore a Backup Image Once you create a backup image you can restore this d
36. ageCraft recommends you turn off consolidation and or retention policy in both ShadowProtect and ImageManager until you complete the HSR to avoid prematurely closing the HSR volume to further updates Encrypted Backup Image Files If the backup image is encrypted you must specify the appropriate password to access the backup image file to apply it Incremental Application Options The Restore Wizard can apply one or more incrementals to an HSR volume e Using the wizard interface e Using the volume s right click menu Applying Incrementals using the Wizard Interface To apply incremental updates to the HSR volume using the Restore Wizard 1 Select Restore subsequent incrementals as the Restore Type in the wizard 2 Select the target HSR volume 3 Browse and select the latest incremental in the backup repository from the source volume Note This incremental must be a descendent of the backup file used to create the HSR volume Recovery Environment alerts you if it is not 4 To keep adding future incrementals to this file select the Generate a HSR file to use in a future finalization option Note Select Finalize the volume at the end of the restore if you want to complete the restore and boot the target volume 5 If you select the Generate HSR file option browse to and select the existing HSR management file 6 Follow the wizard s prompts to complete the update The Restore Wizard will apply the incremental s and update the H
37. anager consolidation File Naming Conventions ShadowProtect naming convention identifies the file and its relationship to and dependencies on other backup image files The syntax is lt volume identifier gt b lt base seq gt d lt diff seq gt i lt inc seq gt lt extension gt This syntax uses the following variable components Component Description volume identifier Identifies the volume that the backup image file represents The Base backup image file sequence number This either identifies base seq e the sequence number of this file or e the base image file upon which this file is dependent The Differential backup sequence number This either identifies diff seq e the sequence number of this file or e the differential image file upon which this file is dependent The Incremental backup sequence number This either identifies inc seq e the sequence number of this file or e the incremental image file upon which this file is dependent Extensions ShadowProtect uses various file extensions to identify if the file is a Full Incremental or Spanned backup image file File Type Extension Description C_Vol b001 spf Full image of the C volume Differential image of the C volume with a dependency on the full C Vol b001 d001 i000 spi Or C_Vol b001 d001 spi backup image file c_vol b001 spf Note This type of backup is not available in ShadowProtect IT Edition Incremental image of the C volume with a dependency on th
38. ata in two different ways Restore individual files and folders Use the ShadowProtect Mount utility to open an image file as a volume either as a drive letter or a mount point The Mount utility can efficiently mount hundreds of backup images simultaneously if needed These mounted files preserve the Windows volume properties of the original Users can access the backup image file just as if the volume were on a hard disk This includes modifying and then saving any changes to the temporary volume as an incremental backup file For details on mounting backup image files see Mounting Backup Image Files in the ShadowProtect User Guide Restore an entire volume Use the ShadowProtect Restore Wizard to restore an entire data volume from a backup image file Use the StorageCraft Recovery Environment to restore a system boot volume 2 3 Backup Image Files The Recovery Environment s Explore Backup Image utility can mount a backup image file as if it were a regular volume You can then recover specific files and folders from this mounted image You recover the entire volume to the exact point in time that ShadowProtect captured the backup image using the Restore Volume function ShadowProtect creates the following types of files Backup Images Description Full spf A stand alone image file that represents a disk volume at a specific point in time Full backup image files do SP not rely on any other files An image file that contains volume
39. boot partition The type of boot loader required by the Windows installation Possible values include Boot Type o Legacy Uses the pre Windows Vista boot loader o BCD Compatible Uses the BCD boot loader introduced with Windows Vista Boot Loader The boot loader installed on the partition if any 3 Click on the desired boot repair action to fix a broken volume General Tools Auto Repair Runs the automated boot configuration routine This apppears only when the System Volumes pane lists the selected volume status as Broken Note Using Auto Repair should be the first course of action when attempting to fix a boot configuration Refresh Refreshes the volume data in the System Vo umes pane Diagnose Runs the same automated boot configuration routine as Auto Repair except it is in read only mode This routine displays a description of the boot configuration error and presents possible courses of action Connect Links additional bootable partition s to the active partition for use in dual or multi boot environments Without this connection the additional boot environments would not be accessible To link each additional partition select one partition at a time click Connect then select the active partition and click OK Rename Opens the Boot Loader Entry Name dialog box Use this dialog to change the selected volume s name at boot time Manage Opens the Manage Boot Entries dialog box Use this dialog to delete unwanted boot e
40. characters or contain any special characters including 1 M R IV 2 gt lt 31 ow c Optional Right click a file name then click Rename to change the name of the backup image file This renaming is useful to distinguish this particular backup from others that may have been taken of the volume s using ShadowProtect 6 Click Next 7 In the Options page select compression type password or file splitting as needed Enter a text message in the Backup Comment field to describe this backup if desired Note Click Advanced to display the Advanced Options settings Keep the default settings unless specifically required to 8 Click Next to continue The Wizard displays a summary of the options for this backup Note The Execute Now option is not needed to run the backup immediately All backups run from the Recovery Environment occur immediately 9 Click Finish to create the backup image file You can monitor the progress of the backup in the Task Manager tab by clicking Details Using a Windows Dedup Volume as a Destination ShadowProtect supports writing backup image files to a Windows Dedup enabled volume However since ShadowProtect compresses image files Windows Dedup does not yield significant space savings Also if any of the dependent backup files in the backup chain are deduped ShadowProtect cannot e Mount the backup file e Run a VirtualBoot on the backup file System Reserve and other Volumes Hardware vendors may con
41. compression options when creating backup image files Compression Description Level None No file compression This option provides faster backup where disk space is not an issue Standard Compresses data by about 40 on average This option provides a balance between backup speed and disk space consumption Compresses data by about 50 on average This option requires the most time and system resources to complete High a backup but is useful when disk space is limited Most contemporary systems can support this level of compression Backup File Encryption ShadowProtect can encrypt and password protect backup image files This is particularly useful when storing backup image files on a network or off site To mount or restore a protected backup image file you must provide the correct password If you do not enter the correct password or you forget the password you cannot access the backup image file Make sure the password is stored in a secure location as StorageCraft cannot bypass the encryption on a backup image files without the password You may select from three methods when encrypting a backup image file e RC 4 128 bit Fast Faster but less secure than AES 128 bit e AES 128 bit More Secure Faster but less secure than AES 256 bit e AES 256 bit Most Secure Slowest but most secure security option In addition to bit strength the password used to secure the backup image file can affect security Use the following password
42. e Slider This displays the minimum offset for the start of the new partition If this is the first partition on a disk the editor Minimum bases this offset on the policy set using the Partition Creation Policy Edtior If the new partition is the second or later Offset on the disk the offset is the start of the nearest sector in ShadowProtect 5 0 2 and newer or the nearest track in ShadowProtect 5 0 1 and older Maximum This displays the maximum offset based on the size of the unallocated space available for this partition Typically this Offset is the end of the last available sector of the unallocated space Starting Offset Selects the starting byte of the new partition Minimum Size limit set by the OS version and calculated by the policy editor s selection for Track or Sector as the boundary for Size partitions ea Size limit of the unallocated space for the partition Size Selector for the overall size of the partition This defaults to the total available unallocated space Partition colects NTFS FAT or FAT32 Type Advanced Note This displays a list of partition types available through WindowsPE However ShadowProtect only supports the three types available in the Partition Type selector Task Manager This tab displays a list of running or completed tasks such as a backup or verification To view details of a task click Show Details in that task s section To abort an active task click Cancel Note If you abor
43. e As SPF MOK 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 50 of 61 lt y STORAGECRAFT StorageCraft Recovery Environment User Guide 11 3 Checking Dependencies You can use the Image Conversion tool to determine dependencies in a backup image chain Use this prior to deleting one or more image files to avoid breaking a backup chain and preventing a restoration To use the tool to view dependencies 1 Click Tasks gt Image Conversion Tool on the menu bar The Image Conversion Wizard displays 2 On the Source Image File page select the incremental backup image spi file you want to view dependencies for Note Provide the appropriate password if the backup image is encrypted 3 The wizard displays a dependencies page showing details of this file The dependency chain appears on the left side with the base image at the top and the latest incremental at the bottom of the list Note The file details fields are read only 4 Click Cancel after reviewing the dependencies to exit the tool Warning Do not delete the selected file if it has subsequent incremental files This breaks the chain and renders the subsequent files useless 12 Using the Boot Configuration Utility In most restores the Recovery Environment s automated boot configuration repair ensures that a system volume is bootable In cases where this process encounters problems or where the volume is part of a comple
44. e Summary page review the details of the restore operation then click Finish Recovery Environment resumes the restore operation Once the restore operation completes remove the Recovery Environment CD DVD or USB key and reboot the system to confirm the restored system volume If necessary use the Boot Configuration Utility to correct any issues so that the newly restored system volume is bootable 9 3 Recreate Original Partitions The Restore Wizard provides a number of options for partitions when you select an unitialized drive 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 42 of 61 lt STORAGECRAFT StorageCraft Recovery Environment User Guide 3 Restore Wizard Restore Destination Select the volume or free space where you want to restore your backup Disk 0 VMware VMware Virtual S Create exact primary partition at the beginning of free space Create exact primary partition at the end of free space Create extended partition Initialize as MBR disk Initialize as GPT disk Initialize Disks Note You can right dick on a volume and delete it to creat Recreate original partition in the same place Edit Policy Refresh Volumes Info The Restore Destinations Option page covers each of these in detail The option most often used is to match the original layout To create a partition layout that matches the original source volume 1 S
45. e full backup image file c_Vol b001 spf C_Vo1 b001 d000 i001 spi Or C_Vol b001 i001 spi Note The only time ShadowProtect IT Edition creates a spi file is when you mount a backup image as writeable and then save the changes to an incremental file Incremental image file of the C volume with a dependency on C Vol b001 d001 1001 spi the differential backup image file c_vol b001 d001 i000 which in turn has a dependency on c vol b001 spi Note This type of backup is not available in ShadowProtect IT Edition amp Note A backup image filename that has a a000 or i000 segment uses this segment only as a placeholder This segment indicates that a differential backup image or an incremental backup image is not part of the image chain It also indicates that the backup image file has no dependency on a previous differential or incremental backup image file File Dependencies By examining the name of a backup file image ShadowProtect users can identify the files that it is dependent on However it is not possible to determine if other backup image files are dependent on this file Because of this it is very important to use the Backup Image Tool to review dependencies prior to moving modifying or deleting backup images 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 8 of 61 lt 35 STORAGECRAFT StorageCraft Recovery Environment User Guide WARNING Deleting a backup image file on which other fil
46. ecify the file order you want the Verify Image wizard to use 4 In the Wizard Summary review the verify job then click Finish The tool performs the verification and reports on the success or failure of the test 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 61 of 61
47. eded to decrypt the partition GPT Disk Volumes GPT disks also include additional volumes e the EFI System partition ESP e the Microsoft Reserved Partition MSR 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 35 of 61 lt 3 STORAGECRAFT StorageCraft Recovery Environment User Guide Neither of these require a backup as ShadowProtect automatically restores the required partitions during recovery In fact the MSR contains no file system to back up 8 1 Image File Destinations Recovery Environment can store backup image files on any disk device including hard drives removeable USB FireWire drives network drives and NAS Network Attached Storage devices You can also store backup images to optical media such as CDs DVDs or Blu Ray discs if the system has an writeable optical drive Note If you select a destination that does not have enough disk space to save the backup image the backup job fails Location Advantages Disadvantages Fast backup and restore e Consumes local disk space Local ares Inexpensive e Vulnerable to loss if the drive fails Fast backup and restore Preserves disk space on Local USB FireWire Drive local drives Inexpensive Easy off site storage e More expensive than local hard drives e Vulnerable to loss if the drive fails e Fast backup and restore e Must have network interface card drivers F e Protection from local hard supported by Recovery Environm
48. elect Clean disk if needed to remove any existing partitions on the target destination drive amp Warning This erases all data on those partitions 2 Select Recreate original partition in the same place to duplicate the source volume on the destination drive Note If you add a new MBR to an uninitialized drive you will need to reboot the Recovery Environment to continue the restore Windows cannot accurately read and refresh the new partition information for the destination drive until after this reboot 9 4 Destination Partition Options The Restore Wizard offers various partition options for a selected disk iS Restore Wizard Restore Destination Select the volume or free space where you want to restore your backup Create exact primary partition at the beginning of free space OD XA gt Boot NTFS Create exact primary partition at the end of free space Create extended partition Initialize as MBR disk Initialize as GPT disk Initialize Disks Note You can right dick on a volume and delete it to creat Recreate original partition in the same place Edit Policy amp Refresh Volumes Info These options include Create exact primary Available only if unpartitioned disk space exists Creates a new primary partition on the destination partition at the disk of the same size as the source partition The Wizard creates it at the start of unallocated space beginning of free space Note
49. ems that take part in the boot process include in order of participation the following BIOS gt MBR gt Boot Sector gt Boot Loader gt Boot Loader Configuration gt Windows System Splash Screen 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 53 of 61 3 STORAGECRAFT StorageCraft Recovery Environment User Guide BIOS The Basic Input Output System BIOS initiates the boot process The BIOS configuration determines the boot order for the bootable disks in the system For example CD Drive then Hard disk 0 then USB Storage Device It is important to understand a system s boot order because there is no way for Windows to query the BIOS to find out the disk used to boot the system MBR The first sector of a bootable disk is the Master Boot Record MBR The MBR contains the disk partition information for the bootable disk Each disk has one Active partition The Active partition contains a boot sector which is the next step in the boot process If the disk does not have an Active partition it is not bootable and the BIOS moves to the next disk in its boot order or displays an error if no disk has an active partition Boot Sector The boot sector of an active partition is located in the first 16 sectors of the partition The boot sector contains the boot loader NTLDR or BOOTMGR If there is not a valid boot sector in the active partition the BIOS displays an error or a blank screen with a cursor
50. ent Reson MARDEN drive failure e Complexity Users must have network e Off site storage rights to save and access backup images Good media for archiving Protection from local hard drive failure e Slower backups due to media speeds CD DVD Blu Ray e File restrictions due to limited size Using a Windows Dedup Volume as a Destination ShadowProtect supports writing backup image files to a Windows Dedup enabled volume However since ShadowProtect compresses image files Windows Dedup does not yield significant space savings Also if any of the dependent backup files in the backup chain are deduped ShadowProtect cannot e Mount the backup file e Run a VirtualBoot on the backup file 8 2 Options The Backup Wizard s Options dialog controls compression security and file splitting 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 36 of 61 lt s STORAGECRAFT StorageCraft Recovery Environment User Guide Backup Image Tool Options Specify the options you want for the new backup image Select Compression Method Standard recommended v C Enter Password C Use Password Fie Note This option will encrypt the image file C Split image file Backup Comment This section decribes these options e File Compression e Backup File Encryption e Splitting Backup Image Files e e Backup Comments Advanced Options File Compression ShadowProtect offers multiple file
51. es depend renders the dependent backup image files useless You cannot browse or restore files contained by these dependent backup image files Note Deleting a full image file from an active backup image job causes ShadowProtect to create a new Full image during the next scheduled backup and start a new backup image set 3 Using ShadowProtect IT Edition StorageCraft distributes both the ShadowProtect IT Edition and the ShadowProtect IT Edition PRO software These two products e Provide volume backup and restore services e Run from a StorageCraft USB key e Use an annual subscription model e Install no software on a system to do a volume backup or restore The IT Edition PRO differs in that it includes the ShadowProtect Granular Recovery for Exchange software This IT Edition GRE recovers mailboxes folders and messages from Exchange backups from an unlimited number of servers This section contains the following topics e Requirements e Launching the IT Edition e Creating an IT Edition CD e Updating USB Key Source Files which apply to both IT Editions The GRE software has its own user guide to describe using the package Note Use of ShadowProtect IT Edition is governed by the ShadowProtect Technician License Agreement TLA Before using the Software review the complete TLA visit http www storagecraft com legal 3 1 IT Edition Requirements ShadowProtect IT Edition has the same requirements as Recover
52. es into either a vmdk or a vhd format for use in a virtual environment For more details refer to the Image Conversion Tool section of the ShadowProtect User Guide Common tasks for the Image Conversion tool in Recovery Environment include e Converting a file e Checking Dependencies 11 1 Converting a File To use the Image Conversion Tool to convert a file 1 Click Tasks gt Image Conversion Tool on the menu bar 2 On the Source Image File page select the backup image file you want to copy to a new format Note Provide the appropriate password if the backup image is encrypted 3 Optional If you chose an incremental spi file the wizard presents a dependencies page showing details of this file You can keep this file for conversion or select a different one Note The file details fields are read only 4 On the Destination Image File page specify the location and name of the new file then click Next 5 On the Options page configure any needed settings see Options for details 6 On the Wizard Summary page review the job summary then click Finish The tool converts the selected file and places it in the destination folder 11 2 2TB Drive Size Limit on Conversion The current hypervisor from VMware on y supports VMDK files converted from partitions of under 2TB in size Previous versions of Hyper V also limited VHD files to under 2TB as well Any ShadowProtect image file converted using the image conversion t
53. et can be restored to the volume at a future time This staging of the restore is called HeadStart Restore HSR I Generate a HSR file to use in a future finalization Te Browse Generating a HSR file makes it possible to finalize with the HSR file alone without access to any of the backup image files lt Back Next Cancel 8 Select Generate a HSR file to use in a future finalization 9 Select a destination for the HSR management files Note This cannot be the target for the restore However it can be the destination for the backup files 10 Click Finish Recovery Environment creates the HSR volume This volume is not readable by the OS or users As an HSR volume however you can apply future incrementals to the HSR volume until it is finalized by using the Restore Wizard 13 2 Create Incremental Backups To create an incremental backup of a source volume for use with HSR Select Perform a Differential Backup as the restore type in the Restore Wizard Select the previous backup file either a SPF or a SPI if this is a subsequent backup incremental Review the Dependencies page to ensure the selected file is the latest backup Confirm the destination of the new backup incremental file This must be in the same folder with the rest of the backup chain RWNF Restore Wizard executes the backup Return to the wizard to choose to restore subsequent incrementals to the existing HSR volume
54. features e Hot Backup e Disk Copy e MultilVolume Restore Enables all functionality Disables licensed features e Hot Backup e Disk Copy e MultilVolume Restore Enables all functionality Disables licensed features e Hot Backup e Disk Copy e MultilVolume Restore Disables licensed features e Hot Backup e Disk Copy e MultiIVolume Restore 3 3 Creating the IT Edition USB Key Note Previous editions of the IT Edition USB key included a pre built Windows environment Microsoft discontinued the distribution of this product requiring users to create this environment manually StorageCraft provides the Recovery Environment Builder REBuilder to create the Recovery Environment for Windows IT Edition also known as REWIND IT either in the Standard or PRO version The resulting IT Edition works as previous editions with tools to 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 11 of 61 lt 3 STORAGECRAFT StorageCraft Recovery Environment User Guide restore system volumes IT Edition USB Key StorageCraft ships a USB key for the IT Edition which includes e Recovery Environment CrossPlatform RE X for use in cold boot systems e Recovery Environment for Windows REWIND for use in hot systems e ShadowProtect Granular Recovery for Exchange GRE runs in Demo mode e Configuration files to support REWIND IT The USB key can boot a system into RE X for backing up or restoring sys
55. figure their hard drives to include additional partitions e Diagnostic Partition Usually a 100MB or less partition this would include one or more tools specific to that hardware platform This partition will have no drive letter assigned to it e Recovery Partition This stores data existing on the boot partition prior to installing the Operating System The Recovery Partition is used to restore the system back to factory default status This partition will have no drive letter assigned to it e System Reserve Volume This may include boot information and is of particular value only when using BitLocker A ShadowProtect restore typically does not require a backup of any of these volumes Instead ShadowProtect e Recreates the boot information from the System Reserve volume during a restore e Does not need the factory content from the Recovery Partition since a typical restore occurs on a new different vendor supplied drive e Does not need additional hardware specific diagnostic tools as again a typical restore is to new different hardware However user preference may warrant preserving these volumes with additional one time full backups The only exception is in the case of a system which uses Windows BitLocker to encrypt a partition If a user uses the Recovery Environment to create a full cold backup of the encrypted partition a one time full backup of the System Reserve volume is required This one time backup preserves the Bitlocker data ne
56. fresh the new MBR partition information for this newly initialized drive until after the reboot Select the Disk Map tab to create a partition on the new drive Select Create Primary Partition The default setting is to use all the available space on the new drive for the new partition Modify this setting as required for the System partition restore Click OK The Recovery Environment creates a new primary partition 5 In Recovery Environment select one of these a Tasks gt Restore Volume a Restore Volume in the left side Navigation panel a Restore Wizard in the Wizards tab RW The program launches the Restore Wizard Follow the wizard prompts to complete the restore 6 On the Restore Type page select Restore from the list of types Restores a system volume in one operation or begins an HSR operation Restore Note NETGEAR ReadyDATA systems do not support HSR operations Resume aborted Restarts an earlier cancelled restore restore Restore Adds incremental files to an existing HSR system volume backup subsequent Note This typically requires the source system to have run ShadowProtect earlier to create these incremental backup files However it is possible to use Recovery Environment to perform a incrementals A differential backup to create one or more incrementals Finalize an HSR restore 7 Select the backup image to restore Use the Files of type dropdown box to select either ShadowProtect files or Micr
57. ft Recovery Environment User Guide 4 Starting Recovery Environment Recovery Environment loads automatically when you boot from e The ShadowProtect IT Edition USB key e A ShadowProtect Product CD which includes the Recovery Environment e A custom CD or USB key created using the downloadable Recovery Environment Builder REBuilder Before you run the Recovery Environment make sure your system meets the minimum hardware and software requirements Note NETGEAR stored VHDX files are GPT format However they do not include two hidden volumes needed to attach the VHDX volume directly to a VM Instead follow the instructions in Step 12 to initialize a disk as a GPT System Disk restore the NETGEAR VHDxX to a volume on the VM To load the StorageCraft Recovery Environment If the backup image chain to restore is located on a USB drive attach that drive to the computer Attach the IT Edition USB key into a USB port or Insert the Recovery Environment CD or USB key into the computer 3 Restart the computer Note You might need to modify the boot options to have the computer boot from a USB or a CD drive Select which language to use The default is English Optional In the Network Support dialog box click Yes to start networking For example Recovery Environment could use a network connection to access or save image files stored on another device on the network Note For details see Using the Network Configuation Utili
58. ge Launches the Verify Image Wizard Tasks Access ShadowProtect wizards Additional IT Edition Options Restore Volumes Launches a modified version of the Restore Wizard which allows for setting up two or more volumes for restoration Disk Copy Copies either volumes or entire disks in realtime without requiring a backup image file 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 26 of 61 lt 3 STORAGECRAFT StorageCraft Recovery Environment User Guide Access Recovery Tools Environment tools Display system Info information Displays current Status ShadowProtect task status 5 3 Tabs Network Configuration Launches the Network Configuration utility This utility configures the system s network access settings HIR Configuration Launches the Hardware Independent Restore HIR utility This utility restores a backup image to a different environment from which it was created Load Drivers Opens the Load Drivers dialog This dialog configures storage drivers for use in Recovery Environment File Browser Loads a simple file browser similar to Windows Explorer to locate and view files and folders while in the Recovery Environment Text Editor Loads a simple text editor for editing files or Registry entries Select Your Time Zone Displays the Time Zone selector Use this to adjust the system s time zone Refresh Volumes Info Refreshes the Volume List in ShadowProtect Keyboard Se
59. ger provides a comprehensive set of network options However most Recovery Environment scenarios work with the default settings P s Pe network tanagerosens E Intel R PRO 1000 MT Network Connection 7 State E Speed 7000 MBit s MAC _ 00 0C 29 50 D7 6C T Force scanning for new devices on adapter list refresh Ddoacaewr A roe __ DNS address x WINS address x To specify NIC settings 1 Click Network Configuration in the Tools menu to open the utility 2 Select the appropriate Ethernet adapter from the dropdown list If necessary select the adapter s preferred link speed and specify its MAC address 3 Modify the adapter settings in the NCU interface Available settings include IP Settings The top button in this dialog toggles between Obtain an IP address automatically Obtains the settings after clicking OK or Apply Use static IP address Specify IP address Subnet mask and Default gateway Click the More button to specify multiple IP addresses and gateways if necessary DNS and WINS Settings These buttons toggle between Dynamic or Static configurations Click the More button to specify two or more IP addresses for the DNS or WINS environment Network Identification Click Computer to specify a computer name Workgroup and Primary DNS suffix Click Set to accept the configuration Note Although PE Network Manager supports WiFi configuration StorageCraft recommends a wired c
60. gn The Partition Table Editor provides basic configuration control of the MBR partition table This table lists references to the four potential volumes on an MBR hard disk Reviewing these parameters can assist in troubleshooting or repairing boot failures or lack of volume access Hard Disk DISK1 Partition Table Se tec 8 8 CG StorageCraft Partition Table Editor res Disk Signature 685E3F9B Discard Changes Save Changes The editor displays Field Description Options Subtract 1 from the value indicated to Hard A designator specific to this determine the Windows numerical Disk partition editor only designator for example DISK1 is DISKO in Windows 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 46 of 61 lt 3 STORAGECRAFT StorageCraft Recovery Environment User Guide A numerical designation in the Typical Windows partition types Type E include 00 unpartitioned 07 NTFS partion table and OF Extended Partition Boot Indicates whether this is a The editor lists the boot volume as 80 system boot volume Others as 00 Displays the values for the g three parameters for the start starting of the partition Cylinder Head and Sector Displays the values for the three parameters for the end Ending of the partition Cylinder Head and Sector Indicates the number of Relative Sector sectors before the start of this volume Sectors Lists t
61. guidelines to ensure the highest level of backup image file security e Atleast eight characters in length 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 37 of 61 lt 3 STORAGECRAFT StorageCraft Recovery Environment User Guide e Random mixture of upper and lower case letters characters and numbers e Do not use words found in the dictionary e Change passwords regularly especially if you suspect your password has been compromised Note ShadowProtect passwords are case sensitive and only support alphanumeric characters Splitting Backup Image Files Recovery Environment can split backup image files into multiple smaller files if needed This splitting allows the program to save large backup files on fixed length media such as CD DVD or Blu Ray You can split backup image files e During creation by selecting this option e After creation with the Image Conversion tool To split a file during creation Check the Sp it Image File box in the Backup Wizard s Options dialog Specify a size for each of the smaller files such as 700MB for CD R discs or 4480MB on DVD R Run the backup job Insert CD or DVD recordable discs as required during the backup RWNF amp Note A backup image file that ShadowProtect split into multiple files is known as a Spanned image file Spanned image files use a special file extension sp to indicate they are part of a file set see Backup Image
62. he total number of sectors in the volume Click Save Changes to keep any modifications made to the table Click Discard Changes to keep the original MBR values 10 Mounting a Backup Image File The Recovery Environment Explore Backup Image Wizard guides you through the process of mounting a backup image file to browse and restore files and folders Note For information on types of mounts see Backup Image File Mount Options To restore files and folders 1 AUW Open the Explore Backup Wizard by doing one of the following o In the Wizards tab click Browse or Restore Files Wizard o In the Tasks menu click Explore Backup Image In the Backup Image File Name page browse to the image file you want to browse then click Next Note The Mount Wizard supports both ShadowProtect image files as well as Microsoft Virtual Hard Disk VHDX files Use the Files of type dropdown box to show and select either VHDX or ShadowProtect files Conditional Provide the appropriate password if the wizard detects the file is encrypted Conditional In the Backup Image Dependencies page keep the selected point in time image or choose another Note Recovery Environment only displays this Dependencies page if you select an Incremental image spi to explore In the Explore Options page select from these options Assign the following Mounts the backup image as the selected drive letter Drive Letter Mount in Mounts the bac
63. his utility selects the system s time zone Display Settings Opens the Display Settings dialog This dialog configures the resolution and color mode for the Recovery Environment UI Keyboard Settings Opens the Keyboard Settings dialog This dialog selects and then test international keyboard layouts iSCSI Opens the iSCSI Initiator utility Refer to these two articles for details on using this Microsoft utility Initiator Overview and iSCSI Initiator User s Guide Enable Logging Opens the Log Destination dialog This dialog specifies the location for ShadowProtect log files This also activates the Recovery Environment s logging Refresh Volumes Info Interrogates the operating system to refresh the Volume List information Disk Partitioning Launches the Windows DiskParrt utility to view and configure partitions on a hard drive Command Shell Launches a command prompt Displays general Help Recovery About Displays the Recovery Environment version and copyright information Environment information 5 2 Task Panel The ShadowProtect Task panel on the left side of the dialog provides navigation to Recovery Environment tasks and tools The panel is organized into menus and options Menu Description Options Backup Volume Launches the Backup Wizard Restore Volume Launches the Restore Wizard Explore Backup Image Launches the Explore Backup Image Wizard Dismount Backup Image Launches the Backup Image Dismount Wizard Verify Backup Ima
64. ic volume on that system Unlike the installed version of ShadowProtect the Recovery Environment creates only cold backups a backup taken when the system is booted from the Recovery Environment For further details on creating backups refer to the ShadowProtect User Guide To create a backup image file 1 Open the Backup Wizard 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 34 of 61 lt 3 STORAGECRAFT StorageCraft Recovery Environment User Guide o In the Wizards tab click Backup Wizard o In the Tasks menu click Backup Volume 2 In the Volumes to Back Up page select the volume s to backup Click Next Note To backup the entire system select all volumes However it is not necessary to backup the Recovery or Hidden Volumes if they exist 3 In the Backup Type page select the type of backup to perform Perform a Full Backup Creates a full backup image file for the selected volume s Perform a Differential Backup Creates a backup of all volume changes since the last full backup Note Recovery Environment needs access to the last full backup to perform the differential Click Next In the Backup Name and Destination page specify where to store the backup image file a On a local or network directory or on an optical storage medium CD DVD Blu ray b Browse to or enter the path to the location See Image File Destinations for details Warning This destination path cannot be longer than 186
65. ion StorageCraft Support Center Page 5 of 61 lt 3 STORAGECRAFT StorageCraft Recovery Environment User Guide Solution Keep the old server running generate incremental backups and begin a HeadStart Restore of the same backup image chain to the new hardware Over time the HSR catches up to the most current incremental from the old server at which point you can take the old server down in the off hours apply the final incremental backup to the new server and bring the new system online You can even migrate the operating system volume by doing a Hardware Independent Restore HIR to make sure the migrated OS boots properly on the new server hardware Standby Server using HeadStart Restore Problem You want to have a stand by server that can take over should your primary server fail but you can t afford the high priced server mirroring technology Solution Your production server generates continuous incremental backups Configure an HSR solution to automatically apply these incremental backup images to a secondary standby server If your production server fails use HSR to finalize to the last incremental to the standby server a matter of minutes then bring it online as a replacement for the failed production server 2 How ShadowProtect Works ShadowProtect creates backup image files that are an exact point in time representation of a computer volume It is not a standard file copy of the volume but rather a sector by sector du
66. isc or insert the USB key to boot a PC and recover a system volume If this is an IT Edition PRO you can also run ShadowProtect Granular Recovery for Exchange GRE to restore mailboxes folders or messages 3 4 Launching IT Edition The IT Edition USB key can e Run ShadowProtect without installing it on a system e Boot the Recovery Environment REWIND IT or RE X to backup or restore a system volume To start ShadowProtect from the USB key 1 Conditional If this is the first time using the IT Edition remove the write lock on the USB key 2 Insert the USB key into an available USB 2 0 or 3 0 port 3 Use Windows Explorer to browse the USB key and execute the START SHADOWPROTECT command script ShadowProtect IT Edition displays 4 Conditional If prompted after selecting an option enter a valid license code to activate the ShadowProtect IT Edition Note When you purchase ShadowProtect IT Edition StorageCraft provides you a license code to activate the software Additionally you must reactivate the USB key on a quarterly basis To do this plug the USB key into a system with Internet access and repeat these steps To load StorageCraft Recovery Environment from the USB key m Shutdown the system 2 Insert the USB key into an available USB port then restart the system If necessary configure the system boot manager or BIOS to boot from a USB drive before the system s hard disk Note When using the Recovery Environment o
67. ivers or a site may use custom hardware with unique drivers In those cases use this option to include these drivers These drivers must be 32 bit when building a 32 bit Recovery Environment even if the restored target OS is 64 bit The Recovery Environment is a 32 bit application and requires 32 bit drivers particularly to access storage devices The Recovery Environment ISO also supports adding these drivers later on during each individual restore Important The Recovery Environment created by REBuilder does not currently support iSCSI 22 Locate each needed inf driver file to include in the Recovery Environment Note REBuilder displays an error message if the driver is 64 bit only Confirm that the driver SYS file is 32 bit and that it is correctly referenced in the driver inf file Warning Do not delete any of the listed driver files or move them to a different folder This should only be done after using REBuilder to burn the last required copy of the ISO Which may be later on If the REBuilder cannot find the driver file s it fails If this occurs restart the program and recreate the list with the correct driver location s 23 To remove a listed driver select the driver and click U5 24 Click P to build the Recovery Environment ISO 25 When finished REBuilder stores the Recovery Environment ISO in the Temporary Output Directory REBuilder then asks if you want to burn the ISO to a CD DVD or to USB Select the appropriate desti
68. kup image as a Mount Point You must specify how you want to name the mount point sub folder the ene o Time Date Uses the backup image s creation date and time as the sub folder name for example 7 12 mpty 2008 10 19 24 AM NTFS o File Name Uses the backup image file name as the sub folder name for example E_VOL b001 Folder o Custom Lets you specify a custom sub folder name Mount Mounts the backup image as read only Uncheck this option to mount the volume as read write You can then Backup make changes to content add edit or delete files or folders and save them When you dismount the volume as the utility asks you if you want to save the changes and to name the file The utility saves this new file to Read preserve the changes Only Note The utility never alters the original backup file 6 In the Wizard Summary page review the mount information then click Finish The utility mounts the backup image file then automatically launches an Explorer window and displays the contents of the mounted volume 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 47 of 61 lt 3 STORAGECRAFT StorageCraft Recovery Environment User Guide Mounting a Windows Dedup Volume If any of the dependent backup files in the backup chain are stored on a Windows Dedup volume ShadowProtect cannot e Mount the backup file e Run a VirtualBoot on the backup file 10 1 Backup Image File Mount Options The Recovery E
69. location and the partition will be correctly aligned The Partition Creation Policy Editor lets you modify basic disk geometry settings used to create a new partition The editor creates a policy a template which it saves for use with restoring to other drives NOTE These policies only work on initialized drives either MBR or GPT You can access the Policy Editor from the Disk Map tab Right click on a partition to display the action menu Select Edit Policy to display the Policy Editor dialog Partition Creation Policy Editor Select Policy Layout Type Partition Start Alignment Partition End Alignment Offset Froen Disk Start Disk Start Offset Units 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 45 of 61 lt 3 STORAGECRAFT StorageCraft Recovery Environment User Guide To modify partition creation settings 1 Select the Disk Map tab 2 Right click on the desired partition then select Edit Policy The Partition Creation Policy Editor displays 3 To modify a particular setting A Click in the appropriate field B Type in the desired value or select it from the drop down list if available Layout Type Partition Start Alignment Default Track Partition End Alignment Default Sector Offset from Disk Start Default 1 Disk Start Offset Units Default Sector Specifies which type s of drive formats this policy applies to The choices include All GPT or
70. n a UEFI motherboard the UEFI must support BIOS emulation Select the option to run the IT Edition Recovery Environment for Windows Follow the on screen instructions to load the IT Edition Refer to Starting Recovery Environment for details AUW Write Lock Protection The IT Edition USB key includes a write lock that prevents data writes to the device StorageCraft recommends keeping the write lock enabled except when e Activating or updating the product licensing e Updating ShadowProtect IT Edition source files 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 14 of 61 lt 3 STORAGECRAFT StorageCraft Recovery Environment User Guide 3 5 Using the IT Edition Interface The ShadowProtect IT Edition interface differs depending on the state of the system Boot from the IT Edition key The IT Edition interface is identical to the Recovery Environment for Windows interface Run ShadowProtect from the IT The IT Edition ShadowProtect offers a slightly different main dialog shown here when Edition key on a live system run on a system with a Windows operating system running shadowProtect IT Edition tox LE File Tasks View Tools Help SP Tass a Ba Refresh Volumes Info Browse or Restore Files Wizard A d to guide you through restoring files or folders Help R ie Backup Restore Browse Image Network Configuration Image Tools amp z
71. n history of product updates see the Recovery Environment ReadMe 1 2 Recovery Environment Usage Scenarios The following scenarios introduce several possible use cases for Recovery Environment Bare Metal Recovery Problem When a failure occurs I need to be able to restore server desktop and laptop volumes as quickly as possible to minimize user downtime Manually re installing operating systems and rebuilding user environments takes too much time Solution Use StorageCraft Recovery Environment to restore an entire system in minutes and ShadowProtect restores the system to its exact state before the failure Bare Metal Recovery to a Different System Problem Due to hardware failure or other circumstances I need to restore a system volume to partially or completely different hardware or to a virtual environment Solution In the StorageCraft Recovery Environment use Hardware Independent Restore HIR to restore a system to different hardware or a virtual environment HIR supports any type of system restore P2P P2V V2P and V2V Additionally VMWare provides support for StorageCraft image files in VMWare Workstation 9 and their Converter tool Server Migration using HeadStart Restore Problem You need to migrate a database server with 20TB of data to a new hardware platform but you cannot afford to have the server offline for the three days it takes to migrate the data to new hardware 2015 StorageCraft Technology Corporat
72. nation then click Burn Note REBuilder displays an error if the system has no CD DVD recorder If you don t want to burn an ISO simply close the dialog 26 To burn the ISO later rerun the REBuilder tool NOTE You can also use the ShadowProtect ISOTool to burn this ISO at a later time 27 Click to open the Burn dialog 28 Select the destination in the dropdown box 29 Click Burn The program burns the ISO to the disc or USB key You can now use the disc or insert the USB key to boot a PC and recover a system volume Note After creating the Recovery Environment the ADK is not required If conserving hard disk space is a priority uninstall the ADK 4 3 Testing the Recovery Environment Test the StorageCraft Recovery Environment to e Ensure that it runs properly on your computer e Confirm you have the correct drivers needed to access devices To test this boot your computer with the ShadowProtect Recovery Environment CD or USB key If Recovery Environment boots and runs as expected you are ready to restore from backup files in the event of a hardware failure system volume corruption or to attempt to save data running a cold backup If the StorageCraft Recovery Environment does not boot or run as expected investigate the following issues e You do not have the necessary network interface card NIC drivers to access the network You can dynamically load NIC drivers from within Recovery Environment click Load Drive
73. ndencies WARNING Deleting a backup image file that has dependencies renders these newer dependent files useless If you can delete such a file you can no longer browse or restore from these files Delete using the File Browser tool 1 Click Tools gt File Browser 2 Navigate to the file you want to delete 3 Right click on the file select De ete and confirm the deletion The tool deletes the file 16 2 Verifying Backup Image Files Both ShadowProtect and ImageManager provide tools for verifying the integrity of backup image files If necessary Recovery Environment also provides a verification tool This helps ensure that a backup image file is ready when needed Note You can also use the Explore Backup Image utility or the Browse or Restore Files Wizard to further verify a backup file s integrity Use either of these to mount the image browse and view the files and folders and confirm their integrity See Mounting a Backup Image File To use the Verify Image wizard 1 Select Verify Image in the Tasks menu The Verify Image wizard displays 2 Browse and select the image file you want to verify Click Next 3 In the Specify the Verify Options page select o Verify only selected image Verifies only the currently selected backup image file o Verify selected image and all dependent files Verifies the currently selected backup image file and any files dependent on the selected file Note If you select this option sp
74. ns 9 4 Destination Partition Options 9 5 Partition Policy Editor 9 6 Partition Table Editor 10 Mounting a Backup Image File 10 1 Backup Image File Mount Options 10 2 Dismounting a Backup Image File 11 Using Image Conversion Tool 11 1 Converting a File 11 2 2TB Drive Size Limit on Conversion 11 3 Checking Dependencies 12 Using the Boot Configuration Utility 12 1 Windows Boot Process 13 Working with an HSR Volume 13 1 Create a new HSR Volume 13 2 Create Incremental Backups 13 3 Applying Incrementals to an HSR Volume 13 4 Finalize an HSR Volume 14 Using HIR 14 1 Run HIR from the Restore Wizard 14 2 Run HIR as a Standalone Utility 14 3 HIR Advanced Options 15 Using Remote Management 16 Other Operations 2015 StorageCraft Technology Corporation StorageCraft Support Center OONN ODO nA BR N Page 2 of 61 16 1 Deleting Backup Image Files 61 16 2 Verifying Backup Image Files 61 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 3 of 61 STORAGECRAFT StorageCraft Recovery Environment User Guide StorageCraft Recovery Environment User Guide Welcome to the StorageCraft Recovery Environment User Guide It describes the ShadowProtect technology and how to derive maximum benefit from the StorageCraft Recovery Environment It also describes using the ShadowProtect IT Edition The IT Edition is identical to the Recovery Environment except that it is distributed as a USB key with a distinct license
75. ntries from the selected volume Each entry displays the technical name and the listed name Use this option to remove unwanted boot entries at startup time amp Warning Deleting valid entries renders a volume unbootable until repaired Copy Log Copies the contents of the event Log shown in the lower pane to the clipboard so you can save it to a text file Note The contents of the log refresh after each action runs Using Copy Log allows you to preserve the results of each action BCD Toolset displayed by selecting BCD Tools 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 52 of 61 s5 STORAGECRAFT StorageCraft Recovery Environment User Guide Install BCD Installs a BCD boot loader This might be necessary if the Windows installation was not the Active partition on the system where it was created Note This option only works for post Windows Vista OSes Fix BCD Repairs BCD compatible boot configurations When migrating a volume to a different disk information required for startup might be altered or lost This option repairs or replaces this information Note This option only works for post Windows Vista OSes Custom CMD Opens the Bcbedit utility for the BCD store of the selected Windows Vista or later installation Install WIM Selects a Windows Image WIM as a boot option Install VHD Selects a Virtual Hard Disk VHD image as a boot option Legacy Toolset displayed by selecting BCD Tool
76. nvironment Mount utility can open a backup file as e A drive letter or as a mount point e Read only or writeable Mounting a Backup Image as a Drive Letter The Mount Utility can mount a backup image file as a drive letter with all the properties of the original volume For example if this is an NTFS volume using EFS Encrypted File System the security remains intact on the volume once it mounts Once mounted as a drive letter you can perform a variety of tasks on the volume These include running ScanDisk or CHKDSK performing a virus check defragmenting the drive copying folders or files to an alternate location or simply viewing disk information about the drive such as used space and free space You can also mount the volume as a shared drive Users on a network can then connect to the shared drive and restore files and folders from within the backup image In this way users can recover their own files The volume remains mounted until you dismount it or restart the system Note You can mount one or more backup images at a time Mounting a Backup Image as a Mount Point The Mount Utility can also mount the volume as a mount point a directory on an NTFS file system Mount points overcome the available drive letter limitation and support more logical organization of files and folders Mounting a Read Only Backup Image By default the Recovery Environment mounts backup image files as read only This lets users access the backup image
77. omponents also run on Windows 7 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 12 of 61 ss STORAGECRAFT StorageCraft Recovery Environment User Guide 11 12 13 14 15 16 17 18 19 20 21 22 Run the ADK setup program Follow the wizard prompts to begin the install At the Select Features page the program lists all of the available components for download PB Assessment and Deployment Kt fo Sees Select the features you want to install Click a feature name for more information Application Compatibility Toolkit ACT Application Compatibility Toolkit ACT F Deployment Tools Size 24 4 MB Tools to evaluate and mitigate application compatibility issues inga Windows erver install SQL Server or u 20 Estimated disk space required 5 0 GB Disk space available 26 4 GB Back instan Cancel Select only Deployment Tools 39 6MB and Windows Preinstallation Environment Windows PE 1 6GB Uncheck any others marked by default Click Install Close the installer when it completes Rerun the REBuilder The software displays its main dialog StorageCraft Recovery Environment Builder gt B Output Product Type Recovery Enviro Recovery Environment BY Build the ShadowProtect Windows Recovery Environment and burn Output Product Language it to a CD DVD or USB key English United States x Windows ADK Directory
78. on as NTFS or FAT32 and Disk Map includes that text onscreen and changes the grey bar indicator to blue Disk This right click menu runs these actions on the selected disk Restore XP MBR code Restore MBR code from the image file Restore disk hidden track from the image file Convert to GPT disk Clean disk Initialize Disks Edit Policy Refresh Volumes Info These options include Recreates the required MBR code needed for a Windows XP system disk Restore XP MBR Code Note Windows Vista and newer OSes do not use this Restore MBR code from the F Extracts and restores the required MBR info from the backup image file image file 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 28 of 61 lt 3 STORAGECRAFT StorageCraft Recovery Environment User Guide Restore disk hidden track from the image file Convert to GPT disk Clean disk Initialize Disks Edit Policy Refresh Volumes Info Primary Partition Restores the hidden track some PC vendors include on their system disks Erases the selected disk s current contents data and partitions and lays down the GPT format on the disk Erases the selected disk s partitions Essentially a reformat of the drive Use the Jnitialize Disks option to complete the reformat and partitioning of the drive Prepares one or more selected disks for partitioning as either MBR or GPT disks amp Warning Initializing removes all existing
79. onnection when using the network resource as either a source or target for backup image files 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 33 of 61 lt 3 STORAGECRAFT StorageCraft Recovery Environment User Guide To specify drive mappings and sharing 1 Click Network Drives to configure drive mappings and file sharing zox gt Apply 4 OK x Close 2 Use the Drive Letter dropdown to select a letter 3 Click Browse network to locate online devices Ready a Enter a name in the Domain server name field then click Add The NCU browses the network and locates all resources in the specified Domain or Computer displaying them in the Resources pane b Click the Expand button to view all available resources in the specified Domain or Computer c Select a resource to automatically populate the Path field d Optional Click Delete to remove all network resources from the selected domain or server in the Resources pane 4 Enter the credentials needed to access the network resource 5 Click Connect Recovery Environment connects to the drive and maps it Additional NCU Options The NCU includes various additional options which currently are not supported by StorageCraft Refer to the PENetwork site for further information on these options 8 Creating a Backup Image File The Recovery Environment Backup Wizard creates a backup of an entire system or of a specif
80. ool to VHD or VMDK format must come from a source partition that is under 2TB in total size The actual size of the image file even if it is under 2TB in size isn t important If the source partition is over 2TB then these hypervisors won t mount the file A workaround is to partition drives larger than 2TB into volumes smaller than 2TB NOTE In Windows 8 Server 2012 Microsoft introduced a new virtual file format VHDx VHDx does support volumes greater than 2TB However Recovery Environment and the image conversion tool do not currently support this format The conversion tool warns if the source partition is larger than 2TB depending on which version of ShadowProtect runs Warning in ShadowProtect versions 4 1 5 and older When using the image conversion tool ShadowProtect 4 1 5 and older will fail to create the converted file Instead it displays a 87 error in the event log 14 Oct 2012 10 01 44 sbrest 411 Cannot create new virtual disk file E backups big conversion vmdk 87 The parameter is incorrect ShadowProtect version 4 2 x and newer In ShadowProtect 4 2 and newer selecting a source partition larger than 2TB in the image conversion tool displays a dialog with the VHD and VMDK options disabled amp Image Conversion Tool W7 DAD Destination image file al Enter name for the newly created image fle e Select network location or browse to a local path ORE zj Browse j Specify image name Sav
81. option This only selects the language for this Download Center webpage not the language of the ADK The ADK includes its own language support Click Download to download the ADK setup program NOTE Although the dialog states that the ADK is for Windows 8 these components also run on Windows 7 Run the ADK setup program Follow the wizard prompts to begin the install Note If the setup program does not detect the required NET Framework components installed it installs those first This may require a reboot prior to complete the ADK setup At the Select Features page the program lists all of the available ADK components for download Select only o Deployment Tools 8 0 39 6MB 8 1 54MB and o Windows Preinstallation Environment Windows PE 3 0GB Uncheck any other features marked by default Click Install Close the installer when it completes Rerun the REBuilder The software displays its main dialog L StorageCraft Recovery Environment Builder fete gt Build 9 Bumiso Output Product Type Recovery Environment EA ecovery Environment Architecture 32 bit x Language English United States Mi Windows ADK Directory C Program Files x66 Windows Kits 8 0 Assessment and Deployment Kit Temporary Output Directory C Users Test AppData Local StorageCraft ReBuilder mn Additional Recovery Environment Drivers 32 bit only D Additional dri
82. osoft Completes a restore that you chose to finalize later on The system volume is then ready to boot 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 40 of 61 STORAGECRAFT StorageCraft Recovery Environment User Guide Virtual Hard Disk File VHDX A Caution On split files have all the related split files in one folder Select the initial SPI file not the file with the 001 extension If the split files reside on optical disc RE will ask to change discs as need to complete the restore Note On NETGEAR ReadyDATA systems this dialog shows the unallocated space of the volume that is often in the terbyte range such as 63 77 TB As the volume is stored on a thin provisioned drive this upper limit for the volume allows the NETGEAR device to store any sized backup while only consuming the actual space necessary for the backup file 8 Select the destination for the restore Note The drive letters shown in the dialog reflect Recovery Environment assignments They may or may not match what Windows assigned as the original drive letters To view these two drive mappings and determine which to use as a source for the backup image a Run the Boot Configuration Utility b Select a volume c Click Drive Letter The utility lists both the Windows and the Recovery Environment drive letter assignments for the partition 9 Optional If the target destination drive lacks partitions refer to Recreate Original Par
83. ote ShadowProtect does not support the exFAT or ReFS file systems It also does not support Windows Storage Spaces storage pools Supported Storage Media The IT Edition supports these storage media Locally connected hard drives Removable hard drives USB or FireWire Network drives SAN NAS iSCSI Optical media CD DVD Blu Ray The Image Conversion feature of the IT Edition supports these virtual disks e VMware VMDK e Microsoft VHD 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 10 of 61 SSS sTORAGECRAFT Note Image Conversion does not support Microsoft s VHDx StorageCraft Recovery Environment User Guide 3 2 IT Edition Licensing Scenarios The IT Edition features that require an IT Edition license include e Hot Backup e Disk Copy e MultilVolume Restore Users running the regular Recovery Environment for Windows also see these options in the interface However selecting any of them displays a message that the option requires a valid IT Edition license The following table describes the various licensing scenarios available to IT Edition License Option License Status IT Edition USB Key Valid Unlicensed Invalid Expired IT Edition CD Licensed by IT Edition license server Cannot access license server IT Edition 3lday ISO Valid Expired IT Edition Recovery Environment CD or USB Features available Enables all functionality Disables these licensed
84. otect IT Edition License Server Server Started Host M WIN7X64 PC 10 1 0 188 Port 20248 Connections Established 0 Note you may need to create a firewall exception for port 20248 Systems running the IT Edition software from a CD can now confirm their licensing and run 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 17 of 61 lt 3 STORAGECRAFT StorageCraft Recovery Environment User Guide 3 7 Updating the IT Edition Software or License ShadowProtect IT Edition expires quarterly both to ensure that all ShadowProtect IT Edition subscriptions are current and also to provide regular updates to the software Near the end of each quarter the ShadowProtect IT Edition will notify the user that the IT Edition license is about to expire Download and use the REBuilder tool to update the IT Edition USB key so it contains the latest application files This upgrade can be applied to any valid licensed copy of ShadowProtect IT Edition 4 x Note The upgrade package does NOT update the Legacy Windows 2003 based recovery environment That environment will remain unchanged on the key The REBuilder tool can also create an IT Edition 5 0 5 ISO for use on systems without an available USB port To update the USB key WARNING NEVER DELETE OR OVERWRITE the StorageCraft id file on your IT Edition USB key This renders the drive useless Follow these instructions to avoid this error 1 Perfo
85. ou have the following MBR restore options a Restore MBR from the image file Restores the MBR from the backup image file Restore MBR a Restore original Windows MBR Restores the default MBR for the version of Windows you are restoring a Restore disk signature Restores the original hard drive physical disk signature Windows Server 2003 Windows 2000 Advanced Server and Windows NT Server 4 0 Enterprise Edition SP3 and later require disk signatures to use the hard drive Restore Disk Restores the first 63 sectors of a drive Some boot loader applications require this for the system to Hidden Track boot na Instructs Recovery Environment to launch the Hardware Independent Restore HIR utility when Hardware finalizi h his utili fi h joer A s ith th Independent inalizing the volume This utility configures the volume s drivers and properties to interact with the Restor new or changed hardware after the restore 13 On the Summary page review the details of the restore operation then click Finish The Restore Wizard completes the volume restore Remove the Recovery Environment CD DVD or USB key then reboot the system to confirm the restore Note After restoring a system volume some OEM versions of Windows may not reactivate Windows Activation may intentionally lock some OEM copies of Windows to specific machines Some OEM licenses may in fact not reactivate except on the original machine In these cases consult with Microsoft
86. overy Environment and UltraVNC Server To configure the UltraVNC remote management solution 1 Select UltraVNC in Tools menu on the computer that you need to manage 2 Enter a password for remote management UltraVNC Server then loads 3 Configure UltraVNC Viewer on the remote computer 1 Collect the address and credentials necessary to connect to UltraVNC Server 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 60 of 61 lt 3 STORAGECRAFT StorageCraft Recovery Environment User Guide Load UltraVNC Viewer Specify the IP address of the computer running UltraVNC Server Click Connect When prompted specify the remote management password Once connected to the remote UltraVNC Server you can operate Recovery Environment as if on the remote system AuBRWN For more information about UltraVNC Server and UltraVNC Viewer visit www uvnc com 16 Other Operations The StorageCraft Recovery Environment supports the following additional operations e Deleting Backup Image Files e Verifying Backup Image Files 16 1 Deleting Backup Image Files You can use the File Browser tool to review or delete backup image files as you would any other file in the file system However before deleting backup image files make sure that none of them are required for any active backup jobs or that other backup image files depend on the backup images Use the Image Conversion Tool to scan for image file depe
87. partitions and data from the disks Opens the Partition Creation Policy Editor Queries the OS and updates the volume information This menu runs these actions on the selected partition w Backup Volume Restore Volume amp Delete Volume Set Active Format Edit Policy 2 Refresh Volumes Info These options include Backup Volume Launches the Backup Wizard see Create a Backup Image Restore Volume Launches the Restore Wizard see Restoring a Volume Delete Volume Deletes the selected volume Set Active Makes the selected volume the system s boot volume Format Opens the Format Volume dialog Edit Policy Opens the Partition Creation Policy Editor Refresh Volumes Info Queries the OS and updates the volume information Extended Partition Disk Map outlines a newly created extended partition in green while retaining the unallocated space label You must create one or more logical partitions within this extended partition Right click on the extended partition to display this menu located space 2 5 Delete Partition Create logical partition Edit Policy Refresh Volumes Info This menu performs these actions on the extended partition Delete Deletes the extended partition Warning This deletes all data from every logical partition on the extended Partition partition nes Opens the Create Partition editor You can create an unlimited number of logical partitions
88. plicate of the volume In the event that you need to recover data you can mount a backup image file using the ShadowProtect Mount utility and view its contents as if it were a regular volume You can then recover specific files and folders from the image or you may recover the entire volume to that exact point in time that the backup image was taken ShadowProtect performs two primary tasks e Create a Backup Image e Restore a Backup Image using a variety of image file types 2 1 Create a Backup Image Creating a backup image using the installed version of ShadowProtect involves two key processes Create a Snapshot Using VSS with Windows Server 2003 Windows XP or later ShadowProtect creates a point in time snapshot of the volume you want to backup The entire process of taking a snapshot takes only seconds and does not interfere with system operation Snapshot Supported OS Image Speed Quality Comments StorageCraft VSM Windows Server 2000 e VSS aware applications achieve best backups arag Fast Best e Can use script files to manage applications with VSS Family that are not VSS aware to improve backups e VSS aware applications achieve best backups MigecoteVolsnap WindaWeSeve Sic Best m Winanaie eA with VSS 2003 2008 Family aire ag applications and improve backups e Cannot create incremental image files StorageCraft VSM ie PANU Servet e Use script files before and after the direct Windows 2003 2008 ft oe seine
89. py option in the Tasks menu creates a copy of e Single Partition e Entire Disk and places the copied partitions unto a selected drive ShadowProtect s Restore Volume function can also create copies but only from existing backup images Disk Copy creates the copy in realtime To copy a disk or partition Confirm that the destination drive or partition is the same size or larger than the source drive or volume Select Disk Copy in the Tasks menu Choose to copy either a volume or a disk Select the source disk or partition Note Drive letters represent assignments made by the IT Edition not what Windows assigned in the original source volume Select the destination disk or partition Optional Choose to include or not include unused sectors Note This could reduce the size of the copied volume on the destination 7 Click Finish AUNE U ShadowProtect creates an exact copy of the partition or disk on the destination drive Copying Windows Boot Volumes After Disk Copy clones a disk with a Windows Vista or newer boot volume on it the Windows PE component of the Recovery Environment automatically attempts to mount ALL available volumes This includes the duplicate Windows boot volume When it does so Windows PE detects that the Disk Signature in the MBR of both disks is identical and automatically changes the signature of the duplicate boot volume This may cause the duplicate volume to not boot To fix this 1 Install
90. r Windows and Recovery Environment CrossPlatform ShadowProtect Recovery Environment for Windows however can only be booted on a computer with UEFI when e The UEFI either does not support Secure Boot or if Secure Boot is not enabled 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 39 of 61 3 STORAGECRAFT StorageCraft Recovery Environment User Guide e The UEFI is booted into BIOS Compatibility Mode This mode is often referred to as CMS The ShadowProtect CrossPlatform environment does support booting in native UEFI mode with Secure Boot in disabled mode rather than BIOS Compatibility Mode CMS It will not boot however when Secure Boot is enabled To allow either Recovery Environment to boot temporarily disable the Secure Boot feature To do so 1 2 COND Boot the system into the UEFI management screen If Secure Boot is an option AND enabled temporarily disable this feature Some systems refer to this as UEFI Boot Verify the option in the system s documentation 3 Change the Boot order so that the CD or DVD is the first boot item 4 If booting the ShadowProtect CrossPlatform Recovery Environment simply reboot the system to start the CrossPlatform environment If booting the ShadowProtect Recovery Environment for Windows verify that the option to boot into BIOS Compatibility Mode sometimes referred to as CMS is enabled Note Some UEFI systems list the same CD or DVD in two
91. r path Assign the following drive letter H hed Mount in the following empty NTFS folder Select how to name the mount point sub folder Time Date File name Gn ge lt Back Next gt Cancel rA Otherwise the Mount utility ignores the changes when you dismount the volume 2 When you dismount the volume select to Save Changes and specify a name and location for the new image file The utility then creates a new incremental file as a branch to the original chain 10 2 Dismounting a Backup Image File Once mounted a backup image file remains mounted until explicitly dismounted or the system reboots The Backup Image Dismount Wizard guides you through the process of dismounting As part of the dismount process you can e Save changes to writeable backup images e Shrink the volume so you can restore the image to a smaller drive amp Note The Shrink Volume feature truncates the mounted backup image so that the file system ends at the last currently allocated cluster To reduce the backup image size as much as possible use a disk defragmentation tool on the mounted image to consolidate file distribution within the volume and free up space at the end of the volume To dismount a backup image 1 Open the Backup Image Dismount Wizard by doing one of the following o In the Tasks menu click Dismount Backup Image o In the Disk Map tab right click a mounted backup image then select Dismount
92. re Disk Seiden Track 3 Complete the restore HIR automatically runs as part of the restore Should HIR not find a needed driver it displays a dialog asking for the path to the driver in order to contine Note HIR verifies the existing ShadowProtect license from the backup image If that license isn t current HIR asks for an authentication code to continue STC Support can provide this temporary code to perform the HIR This code expires after 24 hours 14 2 Run HIR as a Standalone Utility You can run HIR as a standalone utility 1 Complete the steps for restoring a backup image see Restoring a System Volume 2 In Recovery Environment select HIR Configuration in the Tools menu Note HIR verifies the existing ShadowProtect license on the restored volume If this license isn t current HIR asks for an authentication code to continue STC Support can provide this temporary code to perform the HIR This code expires after 24 hours ShadowProtect HIR Configuration ae Select the volume which contains the Windows 2000 XP 2003 or Vista operating system files whose hardware configuration will be prepared for use on this computer and press Start Total Size Free Space _File System Location 32 65 MB 30 22MB NTFS Disk 1 Offset 0 Length 31610 Status Ready Advanced 3 Select the restored boot volume 4 Click Start HIR runs and prepares the restored volume to be bootable
93. reate a Windows based Recovery Environment ISO called the Recovery Environment for Windows Once created this ISO works as previous editions of the ShadowProtect Recovery Environment with tools to restore system volumes Requirements REBuilder requires 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 21 of 61 S3 STORAGECRAFT StorageCraft Recovery Environment User Guide e Windows 7 or newer OSes e Windows ADK v8 0 or v8 1 to build the Recovery Environment Note that if the REBuilder setup program does not detect that the ADK is installed the program displays a link to download it Earlier versions of Windows do not support the Windows ADK options needed to create the Recovery Environment Refer to the Requirements page for details There is no difference between the Recovery Environments created with ADK 8 0 or with ADK 8 1 However If the ADK is not installed use v8 0 as it is a significantly smaller download Important REBuilder requires a clean install of Windows ADK v8 1 Although Windows does support upgrading an existing ADK v8 0 install to v8 1 this upgraded version does not support REBuilder If necessary uninstall an existing v8 0 install of the ADK then install the v8 1 of the ADK before completing the REBuilder setup 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 22 of 61 s3 STORAGECRAFT StorageCraft Recovery Environment User Guide To create the
94. rm a full backup of your IT Edition USB key 2 Remove the write lock from the USB key If you want to use an installed version of ShadowProtect from the workstation to make the backup perform Steps 3 5 If you want to use the version of ShadowProtect on the USB key skip to Step 6 The IT Edition software automatically checks on its license status 3 Verify your IT Edition license is active by connecting the USB key to a computer with internet access Run this test especially if you haven t used your USB Key for a while Verifying the license ensures the update process completes properly 4 Force a call home to the StorageCraft licensing server by a Executing START SHADOWPROTECT at a command prompt With ShadowProtect running select Backup or Restore b Executing start _LicenseServer from the USB Key Abort the test once you confirm that your license is active If it is not contact StorageCraft Support After you verify the license open a Web browser to the StorageCraft Upgrade page http www storagecraft com release sprelease asp _ 7 Enter your ShadowProtect serial number Click Submit Note You must enter a valid serial number to get access to the download file On the Technician License Agreement page scroll to the bottom and click I Accept The system presents one or more product download options based on your license Select the REBuilder option Note The system then attempts to download the file directly This is
95. ronment version of HSR however does not require a license Supported Sector Sizes Contemporary hard drives and SSDs ship with a 4096 byte physical sector size Most support the 512 byte ogica sector size These often are labeled 512e for 512 Byte Sector Size Emulation ShadowProtect supports both 4096 and 512 byte sector sizes In the unusual situation of restoring a partition volume from one sector size to another e 512 bytes per sector gt 4096 bytes per sector e 4096 bytes per sector gt 512 bytes per sector ShadowProtect will issue an error message during the restore if it encounters a mis matched sector size To avoid this reformat the destination drive to have a logical sector size that matches the source volume Restoring Windows 8 x System Boot Volumes with UEFI Secure Boot Many computers now support Secure Boot an anti malware feature available in UEFI Secure Boot ensures that a system only boots from a safe operating system However many safe OSes don t support Secure Boot Currently the only Windows operating systems that support Secure Boot are e Windows 8 1 e Windows Server 2012 R2 e Windows 8 e Windows Server 2012 Earlier OSes including Windows 7 Vista and Windows XP do not support Secure Boot and therefore do not require enabling Secure Boot In addition there are many other safe OSes and boot environments that do not support Secure Boot This includes the ShadowProtect Recovery Environment fo
96. rs in the Tools menu e You do not have the necessary storage drivers to access a storage device on the computer To resolve this 1 In the Tools menu click Load Drivers 2 Browse to the appropriate storage driver files Once you identify the needed drivers copy them to a readily accessible CD or USB drive to use with Recovery Environment 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 24 of 61 lt 3 STORAGECRAFT StorageCraft Recovery Environment User Guide Note If you find it necessary to load drivers for Recovery Environment contact StorageCraft Technical Support or send an e mail to support storagecraft com so StorageCraft can include these drivers in future releases of ShadowProtect 5 Understanding the User Interface Once you initialize the disk the Recovery Environment screen appears StorageCraft Recovery Environment Backup Volume amp Restore volume OF Explore Backup Image E Z Dismount Badap Image E verify Backup Image gt ig Restore Wizard wizard to guide you through restoring data you have previously backed E Network Configuration Browse or Restore Files Wizard 2D HIR Configuration Select this wizard to guide you through restoring files or folders WB Load Drivers G File Browser Select Time Zone lt gt Keyboard Settings Refresh Volumes Info Computer Name minint 625akqp Ip Address 192 168 144 137 Time Zone Mountain Standard Time
97. s Install NTLDR Installs a legacy NTLDR boot loader This includes the NTLDR NTDETECT COM and BOOT INI files This install may be necessary if the Windows installation was not the Active partition on the system where it was created Note This option only works with pre Windows Vista OSes Fix Boot ini Repairs the boot ini file used by legacy NTLDR boot configurations Note This option only works with pre Windows Vista OSes Registry Toolset displayed by selecting Additional Boot Tools Edit Services Opens the Service Explorer Use the Explorer to enable or disable services and drivers for the selected volume This is very helpful to debug a migration compatibility issue or identify a driver or service that is causing a startup failure Drive Letter Opens the Drive Letter editor Use this editor to assign a specific letter to any drive in the selected volume This is useful to restore drive letters as they were before the migration Undo Loads the registry backups for the selected volume The BCU makes a backup of the registry whenever you use the Drive Letter Editor or the Service Explorer This lets you back out of any changes that resulted in unexpected behavior amp Note This registry backup is the same one used by the Hardware Independent Restore HIR so any HIR changes are lost when you use Undo Disk Toolset displayed by selecting Additional Boot Tools Patch MBR Replaces the currently selected MBR and Hidden tracks
98. s in the Recovery Environment Tools menu The Load Drivers dialog appears ShadowProtect Load Drivers x If you cannot see installed disk drives or network adapters then this may be resolved by loading the matching storage controller or network adapter device drivers for these devices Many additional driver files for drivers which are not yet running but which may be loaded are found in the Additional Drivers directory of the Recovery Environment In this tool add paths to the INF file s for the 32 bit x86 Windows 7 driver s you wish to load and then dick Load to immediately install and execute them 2 Click Add Path to browse to the INF file you need Repeat this Add Path process to add all needed INF files 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 32 of 61 lt 3 STORAGECRAFT StorageCraft Recovery Environment User Guide Click and drag the drivers to move them up or down the list in order to establish priority 3 Click Load to immediately load all the listed drivers Recovery Environment then provides access to the device s or network s Important The Recovery Environment Windows REWIND created by REBuilder does not currently support iSCSI 7 Using the Network Configuration Utility The Network Configuration Utility NCU configures a system s Network Interface Card NIC TCP IP settings and domain information for use in Recovery Environment Note The PE Network Mana
99. s new A partition ends at the end of available free space on the destination drive Recreate the Original Partition Select Recreate original partition in the same place to restore a volume to the same location as on the source drive 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 44 of 61 STORAGECRAFT StorageCraft Recovery Environment User Guide 0010101 1010100 101 sspe gereel ShadowProtect restores the original volume A to the same physical location on the new drive Often this leaves free space after the partition on the new drive 9 5 Partition Policy Editor A restoration may require matching a partition s previous disk geometry onto the destination drive The two common scenarios where partition alignment is important are restores to a 1 SSD 2 RAID Virtual Drives or LUNs The first primary partition for example is normally located at a byte offset of 1 048 576 from the start of the disk For a 512byte sector drive that would be LBA 2048 When restoring a Windows XP boot partition to an SSD this offset is not automatic Without correct alignment and offset read write performance is significantly degraded on the SSD Note Windows operating systems from Vista onwards use the correct offset by default for a System Reserved partition This means that there s no need for any changes for restoration in those environments Simply restore the partition back to its original
100. sk Map This tab displays a graphical view of the system drives and their partitions i O Task Manager d Disk Map Disk 0 2 SES A FUJITSU MH2Z2160B FF No Label No Label C 149 05 GB 39 10 MB FAT 149 01 GB NTFS Active _ CD ROM 0 q FLDS DVD RW SHADOWPROTECT D DU 8425 Removable 377 00 MB CDFS Media F7F AA MAB Let Voh No Label 39 10 MB 8 66 MB Dell No Label 149 01 GB 34 40 GB NTFS Act Pri Use Disk Map to e View drive and partition information e Select a drive or partition to run the Backup or Restore Wizards e Edit drive parameters See Disk Map Options and Partition Restoration Scenarios for details e Run Chkdsk e Format a drive e Edit partitions e Edit the selected disk s parameters of boot ini Disk Map Options Recovery Environment s Disk Map tab offers four right click menus depending on which item you select e Disk Listed in a column at the left of the tab e Primary Partition Each of its primary partitions appears to the right of the disk and is indicated with a blue bar e Extended Partition Each extended partition of the disk is indicated with a green outline e Unallocated Space This space is indicated with a grey bar A new disk begins with all its space as unallocated Once you create a partition from the unallocated space Disk Map labels the unformatted partition with the name unknown and the partition type unrecognized Format the partiti
101. st DOWN UP Changes the order in which HIR attempts to use these supplemental drivers or search directories Select a driver or directory and click UP or DOWN to move the selected driver or directory up or down in the list You can also define how closely a driver must match the actual storage hardware to load Use the dropdown menu to select to load a driver only when it Matches hardware EXACTLY Is an EXCELLENT match if no better driver is found Is a GOOD match if no better driver is found Is a FAIR match if no better driver is found Is a LOW match if no better driver is found Deactivate Windows The De Activate Windows option instructs HIR to deactivate the existing Windows license found in the backup image file during the restore You can then reactivate it through normal Windows mechanisms after the restore completes Sometimes an HIR restored Windows environment no longer registers as having an active license due to the changes in hardware Deactivating then reactivating the license after the restore may avoid this issue Note Windows Activation may intentionally lock some OEM copies of Windows to specific machines Some OEM licenses may in fact not reactivate except on the original machine In these cases consult with Microsoft on reactivation options 15 Using Remote Management Recovery Environment includes the UltraVNC Server and Viewer that let you remotely control using the UltraVNC Viewer another computer running Rec
102. t a restore operation you can restart it again if necessary see Resuming a Restore Operation gt Wizards gt Disk Mar F Yolume C No Label Backup ay 0 Completed Source Yolume C No Label Destination Image O temp C_VOL spf Backup Type Full Options Exclude Free Space 3 Compression Standard recommended ne Encryption RC4 128 bit with password validation Status Running show Details amp Cancel 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 31 of 61 StorageCraft Recovery Environment User Guide SSS sTORAGECRAFT Task Details Note This tab only appears after clicking Show Details of a task in the Task Manager tab The Task Details tab shows status information about a currently running or completed task These tasks include a volume backup volume restore or verify image You can control the display of these tasks by clicking Show Details Hide Details in the Task Manager tab For example C No Label Destination O temp C_VOUL spf 04 Sep 2009 20 03 37 sptask 111 sbrun mdn sbvol F GLOBALROOT Device HarddiskVolumeShadowCopy 1 7 Volume 04 Sep 2009 20 03 37 sptask 110 Worker thread has started 04 Sep 2009 20 03 38 loader 112 corelogic version 3 3 220 2729 04 Sep 2009 20 03 33 sbvol 109 free space exclusion on 04 Sep 2009 20 03 38 sbvol 101 successfully opened volume Vobume 484493c0 47 16 1 1de
103. tem volumes The REBuilder tool adds REWIND IT to the key to create the familiar IT Edition Once the tool adds REWIND IT to the key the key can perform two operations e Insert the key into a live system to run ShadowProtect without installing any software e Boot a system using the key displays a menu to run either REWIND IT or RE X To create the IT Edition Warning The dual boot capability of the IT Edition requires using the assigned volume name on the USB drive as shipped Do not change this Doing so prevents the dual boot option 1 Download and run the Setup executable or insert the REBuilder disc into a working Windows 7 or newer system Note If this system is a VM verify that the CD ROM settings for the VM do not use Legacy Emulation Otherwise the VM cannot burn the ISO to a CD or DVD disc Also on ESXi systems verify that the client uses Passthrough IDE and not Emulate IDE 2 Select the REBuilder s language then click Next Note This language selection only applies to dialogs in the REBuilder not to the IT Edition that it builds Follow the wizard to install the REBuilder Once the install completes select Start All Programs StorageCraft Recovery Environment Builder to run the program if it is installed using the default location of Program Files StorageCraft ReBuilder 5 If the software does not detect an install of the Windows Assessment and Deployment Kit ADK it displays this error message al Cannot Find A
104. the Backup Agent operation of the backup agent A bootable environment for disaster recovery This environment installs no software It can e Load from a bootable CD or a USB stick Mount any backup image file as a virtual disk using VirtualBoot StorageCraft Access all the features of the ShadowProtect Console from a standalone disaster recovery environment Recovery Restore a system bootable volume quickly and easily Back up a non bootable system before attempting a restore operation Use Hardware Independent Restore HIR to restore to different hardware or to virtual environments P2P P2V V2P e Network configuration tool to manage TCP IP properties domains and network resources Environment ImageManager controls your backup image files using policy driven services ImageManager can e Consolidate incremental backup image files into daily weekly monthly or rolling monthly consolidated files that greatly reduce the number of files and the space required in an image chain StorageCraft e Verify and re verify backup image files including consolidated files to ensure their integrity ImageManager e Replicate backup image files to a local drive a network share or an off site location e Rapidly restore images using Head Start Restore HSR while ShadowProtect continues to add incremental backups to it This greatly reduces the downtime associated with hardware failure or hardware migration tasks Note For a complete versio
105. ther MBR or GPT Initialize Disks Recovery Environment requires at least one initialized disk to restore the system boot volume See Starting Recovery Environment for details Recreate original partition in the same Creates a duplicate of a single partition at the same location as the original on the new drive place Runs the Partition Creation Policy Editor for changing partition alignment and offsets For example Edit Policy use the Editor for restoring a hard disk volume to an SSD for Windows system volumes prior to Vista Refresh Volumes Info Asks the operating system for more current data on the drive volumes The Partition Restoration Scenarios section illustrates these different configurations Partition Restoration Scenarios ShadowProtect Recovery Environment supports a wide variety of partition restoration scenarios to answer specific user needs These cover both a single and multiple partitions Single Partition Beginning of Free Space E _ 0010101 3010100 Ki ar o desee ShadowProtect uses the A source partition s backup image files to restore the original volume to the new drive This new A partition is the same size as the original and begins at the start of the available free space on the new destination drive End of Free Space ALe 0010101 1010100 iS n ie ee peeke e 2 ShadowProtect restores the original A volume to a same size partition on the new drive Thi
106. ting HSR management file Follow the wizard s prompts to complete the update You can return later to this HSR volume to do further updates or to finalize and boot the volume 13 4 Finalize an HSR Volume To finalize an existing HSR volume 1 AumBRWN COON 9 Run Recovery Environment on a system with access to the backup image repository the HSR volume and the HSR management file Run the Restore Wizard in Recovery Environment Select the latest incremental for the HSR volume Select the HSR volume as the destination Select Finalize the volume at the end of the restore in the Finalization Options dialog If necessary select the appropriate boot parameter options In particular select Hardware Independent Restore on the Options page if the target system has new or different hardware Optional If the target is an existing HSR volume select Finalize using information from a HSR file Optional If this is a new HSR volume without a saved HSR file select Finalize using information from the backup image set Click Finish Recovery Environment finalizes the HSR volume Use HIR to complete the recovery and make the system bootable Boot Parameter Options The Specify the Restoration Options page in Restore Wizard provides a set of boot parameter options that you can apply as needed to the restored volume Note Recovery Environment displays this page only if you selected to finalize the volume
107. titions to lay down partitions that match the orginal or Restore Destination Options to create a new layout 10 On the Backup Image Dependencies page choose to a Keep the selected backup image file Choose another point in time to restore Note The left pane displays all backup image files in the previously selected image set Properties of the selected backup image file appear in the right pane 11 On the Finalization Options page select Finalize the volume at the end of this restore from the list Select this option to perform a Standard restore operation where the restored ee volume is ready for use after the restore operation completes Finalize the volume at the end of this restore amp Note Do notselect this option if you want to perform a HeadStart Restore operation Note Select this option only for an HSR operation Generate a HSR file to use in a future finalization Optional When you select this option the Restore Wizard begins an HSR volume at the location you specify 12 Conditional On the Specify the Restoration Options page set any boot parameters you need to apply to the restored volume Note Recovery Environment only displays this page when finalizing an MBR boot volume not for an HSR operation or for a GPT disk Set partition A Configures the restored volume as the active boot partition active Restore the master boot record MBR as part of the volume restore job When selected y
108. to e View the contents of a backup image e Recover files from the image e Run other applications that need to access the backup image such as a storage resource manager or data mining application Note Windows 2000 does not support read only NTFS volumes Mounting a Writeable Backup Image The wizard can mount a backup image as a writeable volume This lets users access the backup image to e Remove files from the backup image viruses malware etc e Add files to the backup image e Update the backup image security e Restore a backup image to a smaller volume see Dismounting a Backup Image File Note ShadowProtect prevents you from modifying the initial full backup image file to prevent corruption of an entire backup image set If necessary create a differential incremental and then mount that volume as writeable in order to make changes Also saving a writeable volume creates a new backup file which is a branch to the original chain It does not change the source file or the image chain Enabling a writeable file is a two step process 1 Uncheck the default Mount Backup as Read Only in the options dialog as shown 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 48 of 61 lt 5 STORAGECRAFT StorageCraft Recovery Environment User Guide amp Explore Backup Image Wizard 3 x Explore Options ie Specify options for exploring an existing backup image g Select drive letter o
109. to a virtual environment P2V From a virtual environment to a physical computer V2P From one virtual environment to another V2V Note HIR requires an activated copy of ShadowProtect on the source system volume in order to restore that volume to different hardware or to a virtual environment ShadowProtect IT Edition does not have this limitation You can load the HIR utility from the e HIR restore wizard e HIR standalone utility e HIR advanced options Note The ShadowProtect Restore log may not provided all error messages if there are problems patching boot code or performing HIR These conditions are extremely rare but may include problems writing data to disk The result is a restore log with no errors but the restored system fails to boot The user can run the ShadowProtect Boot Configuration Utility BCU to gather more information about the underlying problem 14 1 Run HIR from the Restore Wizard To use HIR from the Restore Wizard 1 Run the Restore Wizard 2 In the Options dialog select Use Hardware Independent Restore StorageCraft Support Center Page 58 of 61 2015 StorageCraft Technology Corporation lt 3 STORAGECRAFT StorageCraft Recovery Environment User Guide Restore Wizard 3 x Specify the restoration options we o MBR and Track Zero Options I7 Set partition IV Restore MBR Restore MER from the image file Restore original Windows XP MBR IV Restore disk signature IV Resto
110. tore page browse to the backup image that you want to resume restoring then click Next Note If you encrypted the backup image you must specify the appropriate password to access it 5 On the Finalization Options page select Finalize the volume at the end of this restore 6 Conditional On the Specify the Restoration Options page set any MBR boot parameters you need to apply to the restored volume oo Configures the restored volume as the active partition the system boots from Restores the volume s master boot record MBR When selected you have the following MBR restore options o Restore MBR from the image file Restores the MBR from the backup image file Restore o Restore original Windows MBR Restores the default MBR for the version of Windows you are MBR restoring o Restore disk signature Restores the original hard drive physical disk signature Windows Server 2003 Windows 2000 Advanced Server and Windows NT Server 4 0 Enterprise Edition SP3 and later require disk signatures to use the hard drive Restore Disk Hidden Restores the first 63 sectors of a drive Some boot loader applications require this for the system to boot Track Use Instructs Recovery Environment to launch the Hardware Independent Restore HIR utility when finalizing Hardware the volume HIR configures drivers and properties of the restored volume to properly interact with the new Independent 5 Restore or different hardware of the system 7 On th
111. ttings Specifies which keyboard layout the system uses It also provides a test window where entered text appears Provides a quick reference to the Computer Name IP Address and Time Zone Queued Tasks Shows the number of queued tasks waiting to run Running Tasks Shows the number of tasks currently running The Main dialog tabs provide access to Recovery Environment s primary features and application status These tabs are e Wizards e Disk Map e Task Manager e Task Details A tab which appears only when RE runs a task and you click Show Details in Task Manager Wizards The Wizards tab links to three function wizards e Backu e Restore e Browse or Restore Files These guide users through the most common Recovery Environment tasks StorageCraft Recovery Environment lax Fie Tasks View Tools Help Wizards B Disk Map Aj Task Manager AS J Badup vokme 3 Restore Volume Backup Wizard E Sele you through creating a backup image of the entire Restore Wizard Select this wizard to guide you through restoring data you have previously backed up Browse or Restore Files Wizard Select this wizard to guide you through restoring fies or folders y Computer Ip Address 192 168 115 128 Time Zone Pacific Standard Time Ready 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 27 of 61 lt STORAGECRAFT StorageCraft Recovery Environment User Guide Di
112. ty 6 Select your time zone Click OK Ne ob If Recovery Environment detects no initialized disks it displays the Initialize Disks dialog with a list of available drives Otherwise skip to the finish 7 Select a disk s to initialize You need to initialize at least one disk for the System boot volume 8 Click Initialize Recovery Environment presents two options MBR or GPT Initialize Disks x Check the disks you would like to initialize and hit the Initialize button Name Style Id Initialized _ oO IDE Hard Drive RAW No Lea Initialize as MBR disk Initialize as GPT disk 9 To use MBR click Initialize as MBR disk Recovery Environment displays a preconfigured signature for the drive Disk 0 VMware Virtual IDE Hard Drive x Enter a signature 0x84d56665 E en A 10 Click OK The Recovery Environment displays the Initialize dialog again 11 Click Close Recovery Environment displays its main screen Skip to the finish 12 To use GPT click Initialize as GPT disk and Recovery Environment displays a preconfigured signature and disk layout options Disk 0 VMware Virtual IDE Hard Drive x Enter a signature 4392f7dc 1d56 44ba 8c74 d56234423175 E Initialize disk layout as 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 19 of 61 s5 STORAGECRAFT StorageCraft Recovery Environment User Guide windows System Disk z
113. vers are used only by Recovery Environment and not the restored system volume Keep the default Output Product Type as Recovery Environment Select the appropriate language Note This language selection only applies to the Recovery Environment not to any OS being restored The default is the language selected with the REBuilder Setup program 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 23 of 61 lt 3 STORAGECRAFT StorageCraft Recovery Environment User Guide 19 Select the appropriate architecture 32 or 64 bit Note that either architecture can restore both 32 and 64 bit operating systems The 32 bit version is smaller in size and useful for copying onto CD The 64 bit version supports native Secure Boot and UEFI 20 Keep the default paths for the ADK and the ISO output destination unless necessary to change them 21 Optional Recovery Environment may need additional drivers to view specific storage devices These devices might include specialized RAID or other subsystems or newer versions of a device Adding these drivers using this function means that REBuilder includes them on the Recovery Environment ISO To add drivers click gt on the menu bar Note For most situations the Recovery Environment does not require additional drivers It includes many drivers for existing hardware to allow the Recovery Environment to run However manufacturers may release new hardware or new versions of dr
114. with NTFS FAT32 i limits logical partitions to 23 Note A logical partition cannot be a boot partition Edit Policy Opens the Partition Creation Policy Editor 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 29 of 61 lt 3 STORAGECRAFT StorageCraft Recovery Environment User Guide Refresh Volumes Queries the OS and updates the volume information Info Unallocated Space Create primary partition Create extended partition Edit Policy Refresh Volumes Info This menu performs these actions on unallocated space Create primary partition Opens the Create Partition editor Create extended Opens the Create Partition editor Note The editor automatically inserts Extended as the Partition partition Type Edit Policy Opens the Partition Creation Policy Editor Refresh Volumes Info Queries the OS and updates the volume information Format Volume The Format Volume dialog sets parameters for the new partition Format Volume F Unknown xj These options include Volume Label A user defined name The syntax prohibits these characters in a volume name lt gt Default is NTFS The dropdown box offers FAT FAT32 and NTFS Unless restoring an older system volume keep the NTFS setting Allocation Unit The Default setting allows the drive to select its best block size 512 typical for MBR disks or 4096 4K Size typical for GPT drives The dropdown bo
115. with the MBR and Hidden Tracks from the selected source default Legacy pre Vista default Windows Vista default Windows 7 or fom the volume s corresponding ShadowProtect backup image This is useful if data from Hidden tracks were not restored Set Signature Opens the Enter New Disk Signature dialog Use this dialog to manually set a disk signature Typically Windows sets the disk signature during installation but migration and disk duplication can result in two disks having the same signature amp Note The Boot Configuration Utility warns the user if there is a conflict between two disks Toggle Active Sets the active partition flag for the selected partition There can only be one active partition per disk If the partition is already set active Toggle Active disables it Initialize Opens the Initialize Disks dialog Use this dialog to initialize a disk as either MBR or GPT Note Initializing a disk erases all partitions and data from the drive After initializing a disk you must reboot before using the disk 4 Review entries in the Log pane to see the result of each boot configuration action Note If an action fails the log information identifies the point of failure 5 Close the utility 12 1 Windows Boot Process The Boot Process can be complicated with several different systems playing a part in it To effectively migrate or restore bootable volumes you should be familiar with some of these components The syst
116. x multi boot scenario the Boot Configuration Utility BCU can manage the boot configuration repair process The utility modifies the configuration data hence BCD in the interface for boot configuration data The BCU can also test the bootability of a system volume while still in Recovery Environment and do an automatic repair even before rebooting the system Note Review the Windows Boot Process to better understand the BCU process To use the Boot Configuration Utility ECER Data System Volumes Show All Status System Disk amp Signature Partition Active Boot type Boot Loader Bootable C Disk 0 eebceebc 1 Yes BCD Compatible BCD Store Wing Refresh Bootable E Windows Disk 1 1234adfe 1 No BCD Compatible No Boot Loader Wing BCD Toolset z z install 8D Log Fix BCD Select a volume to begin editing Custom CMD Install WIM Install VHD Legacy Toolset Install NTLOR Fix Boot ini Copy Log m Hide Advanced Options Additional Boot Tools BCD Tools BCU interface lists Buttons at the right side of Available tools the dialog System Volumes in the top pane Accessible volumes 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 51 of 61 s3 STORAGECRAFT StorageCraft Recovery Environment User Guide Running event log Log in the lower pane It also displays options to Show
117. x offers a range of settings from 512 to 64KB if needed File System Perform a Default is to do a standard format and not a quick one A quick format while fast does not test the disk to quick format identify bad sectors A standard formatting process checks each sector to confirm data retention Enable file and Default is to not use compression on the new volume Checking this option lets the OS compress and folder decompress files in the volume automatically However since this uses processor resources keep the default compression setting unless required to do so In a typical volume format simply specify a useful name for the volume keep the default settings and click OK Create Partition Editor The Create Partition Editor modifies the size offset and type of the volume to create 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 30 of 61 lt 3 STORAGECRAFT StorageCraft Recovery Environment User Guide IE Create Partition E Minimum offset 10737418240 Starting Offset Minimum size 7 81MB Maximum size 9 99 GB Size 10 00 GB a Partition Type NTFS vj Advanced E er These options include Graphically sets the size and offset for the new partition Click and drag the arrows at either end of the graphic to shrink or increase the partition to the desired size The editor updates the numeric value in the Size indicator to show the specific dimension selected with the slider Siz
118. y Environment and supports the same systems and media as ShadowProtect does as targets for restoration The one major difference is that the IT Edition requires an available USB port either USB 2 or 3 unless using a license server in which case the IT Edition runs from a CD and requires a CD ROM drive e Hardware Requirements e Supported Operating Systems e Supported File Systems e Supported Storage Media Hardware Requirements ShadowProtect IT Edition requires All minimum operating system requirements At least 1GB of RAM or the minimum required by the operating system Note The IT Edition requires at least 1GB of RAM If the target system has less than this amount the IT Edition may fail to boot Increase the amount of RAM as required to provide 1GB If this is not an option use the 32 bit version of the Recovery Environment Available USB 2 0 or 3 0 port Note Most versions of Microsoft Hyper V lack USB passthrough or have limited USB support This may impede license verification or running GRE with the IT Edition Available optical drive if using a ShadowProtect IT Edition CD Port 20248 open on the firewall if using a ShadowProtect IT Edition CD on another system Note To launch the Recovery Environment on a UEFI motherboard the UEFI must support BIOS emulation 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 9 of 61 SSS sTORAGECRAFT StorageCraft Recovery Environment User
119. ys an error message if the driver is 64 bit only Confirm that the driver SYS file is 32 bit and that it is correctly referenced in the driver inf file Warning Do not delete any of the listed driver files or move them to a different folder until after using the REBuilder to burn the last required copy of the ISO Which may be later on If the REBuilder cannot find the driver file s it fails If this occurs restart the program and recreate the list with the correct driver location s To remove a listed driver select the driver and click D 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 13 of 61 lt y STORAGECRAFT StorageCraft Recovery Environment User Guide 23 Click P to build the IT Edition Recovery Environment 24 When finished REBuilder stores the IT Edition ISO in the selected path REBuilder then asks if you want to burn the ISO to a CD DVD or to USB Write Recovery Environment Media x CD DVD or USB D HL DT ST DVD RW GU60N Ce Note REBuilder displays an error if the system has no recorder If you don t want to burn an ISO simply close the dialog 25 To burn the ISO later rerun the REBuilder tool NOTE You can also use the ShadowProtect ISOTool to burn this ISO to a CD 26 Click to open the Burn dialog 27 Select the destination in the dropdown box 28 Click Burn The program burns the ISO to the disc or USB key You can now use the d

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