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TracPhone FB250/FB500 User's Guide

1. field STeNAL nooo K DASHBOARD PROPERTIES SESSIORS TOTAL CONNECT Airtime provider Unknown Standard voice inbound 00 19 08 Navigation PHONE BOOK GPS position Acquiring Standard voice outbound 00 11 35 pane MESSAGES Status Scanning 3 1 kHz audio inbound 09 30 00 CALLS Satellite selection Auto 3 1 kHz audio outbound 00 16 00 SETTINGS Current satellite None Standard data 8 00 MB ADMINISTRATION Unit serial number 05744519 Streaming 32 kbps 00 00 00 HELPDESK Software version 1 11 build 2 Streaming 64 kbps 00 00 00 SITE MAP Local IP address 192 168 0 1 Streaming 128 kbps 19 08 00 IMEI number 35871200 000019 8 Streaming 256 kbps 00 00 00 Antenna status Sky scan ONGOING DATA SESSIONS ONGOING CALLS No active data sessions No active calls PROFILES ON LAN DEFAULT GROUP Start Standard Refresh P e The navigation pane holds the main menu Clicking an item in the menu opens a submenu in the navigation pane or a new page in the contents section e The status field shows the signal strength e The icon bar shows icons for new SMS messages and for active events when relevant For explanations of the icons see the next section Icons in the icon bar e The contents section shows the page selected in the navigation pane This section is used for viewing or changing settings or for performing actions 74 Introduction Chapte
2. ID Event Text Explanation Remedy 00300 GPS module The GPS module is Contact your to error out of function The distributor 00309 terminal cannot obtain a valid GPS position 00330to ISDN failure The ISDN interface Contact your 00339 on the terminal distributor cannot be used 00340to 2 wire failure The Phone Fax Contact your 00349 interface of the distributor terminal cannot be used 00350 AD9864 Internal error in the Contact your to 00359 calibration receiving part ofthe distributor if the data error terminal problem persists 00360 No antenna The terminal cannot L do ee to 00369 found communicate with S ETSEN terminal and the antenna antenna 2 Reboot the terminal 01010 to Temperature Low ambient Move the terminal 01019 too low temperature is to a warmer critical causing the location performance of the terminal to be degraded or halted For information on ambient temperature limits see the installation manual Status signaling 199 o c e e n am 2 2 Chapter 5 Troubleshooting ID Event Text Explanation Remedy 01020 to Too low temperature Low ambient Move the terminal 01029 warning temperature is to a warmer causing the location performance of the term faltobhe For information on degraded or halted ambient a temperature limits The terminal will see the installation assume radio manual
3. ID Event Text Explanation Remedy 08031 Failed to Antenna failed to Reboot the enter normal start up normally terminal operapzon Contact your distributor if the problem persists 08032 Firmware image The firmware inthe Update the terminal version lower antenna is newer software than active than expected by antenna the terminal version 08033 Firmware image The antenna Contact your doesn t hardware versionis distributor support not supported by antenna the terminal hardware 08034 Antenna failed New firmware was Reboot the to exit Flash successfully terminal Contact Manager Power uploaded to the your distributor if cycle needed antenna but the the problem antenna failed to persists start normally with the new firmware 08035 Unable to open There was an error Reboot the port for HPA communicating with terminal Contact burst the antenna your distributor if monitoring the problem persists 208 Status signaling Chapter 5 Troubleshooting ID Event Text Explanation Remedy 08036 Radio silence The Radio silence If the Radio silence is activated function is function should not activated No be active enter the transmission is web interface and allowed select SETTINGS gt Discrete I O Then uncheck the Enabled box for Radio silence 08045 Antenna The temperature in None If the Startup the antenna is too ambient temperature low for the system temperature is too low to star
4. lt password gt DEACTIVATE lt name of network user group gt lt name of profile gt E lt password gt 2 an For more information on network user groups see Setting up the network user yg groups on page 133 Ss z Activation SMS examples 2 Standard data connection in the ACTIVATE default Default network user group group standard 1234567890 Streaming 32 connection in the DEACTIVATE Group network user group Group 0 O streaming 32 1234567890 Accessing the terminal using web interface After preparing the terminal as described in the previous sections do as follows to access it 1 Make sure your remote computer has access to the Internet 2 On the remote computer open your web browser 3 Enter the IP address of the terminal followed by a colon and the port number http lt ip address gt lt incoming port gt Using a computer 65 Chapter 3 Operating the system e lt ip address gt is the address from step 3 above e lt jncoming port gt is the port you defined in Remote management on page 175 Example If the IP address of the terminal is 161 30 180 12 and the incoming port number defined in the Remote management page in the web interface is 8080 enter http 161 30 180 12 8080 You should now be connected to the built in web interface of the terminal from your remote computer Accessing the terminal using AT commands After preparing the terminal as described in the previous section
5. SIM default C Network assigned User defined User name Password PROFILES Automatic activation Primary Secondary PROFILE CIDS Profile Standard Streaming 32 Streaming 64 Streaming 128 Streaming 256 Apply Cancel Managing LAN network users 2 Click Edit next to the network user group you want to set up Bridge comm Enabled Disabled Router mode z Enabled Disabled Jbgan inmarsat com Enabled Disabled Streaming 32 Streaming 64 Streaming 128 Streaming 256 User defined 1 User defined 2 Standard arming 32 User defined 1 User defined 2 135 w v g o amp 9 o v IE S fe S Nn Chapter 4 Using the web interface 136 Type in a name for the group Select Enabled or Disabled Select the type of Internet connection e Router mode means the connection will be shared with other users and the NAT module of the terminal will make the necessary address translations Use this mode if one or more computers are connected using the LAN interface and the terminal should act as a router Bridge mode is an exclusive connection with NAT disabled Use this mode together with a network classification entry that selects a single computer see Using the network classification table on page 141 This mode is not available in the Default network user group No Internet access means no connection to the Internet is allowed Use th
6. See the next page for information on how to configure specific services for your PPPoE connection Using a computer If you need a certain service for example a Streaming class you must type in Chapter 3 Operating the system a specified text string when asked for a service name The following table shows the service names supported by the terminal Text to type in the Service Name field Function Blank Initiates a Primary Standard Data connection default XBB BACKGROUND Initiates a Primary Standard Data connection Same as blank XBB STREAM8K Initiates a Primary Streaming 8 kbps connection XBB STREAMI6K Initiates a Primary Streaming 16 kbps connection XBB STREAM32K Initiates a Primary Streaming 32 kbps connection XBB STREAM64K Initiates a Primary Streaming 64 kbps connection XBB STREAMI28K Initiates a Primary Streaming 128 kbps connection XBB STREAM256K Initiates a Primary Streaming 256 kbps connection XBB lt AT String gt This allows the PPPoE clients to enter a full AT context activation string Examples XBB AT CGDCONT L ip bgan inmarsat com XBB AT CGEQREQ 1 1 64 64 64 64 For a list of supported AT commands and their functions refer to Supported AT commands for PPPoE on page 217 Using a computer 69 wo g Nn gt Nn v is o Q Chapter 3 Operating the system Using the IP handset 70 You can use the IP H
7. 24 3B VAT OK 20 64 64 46 APN BGAN CE CID CM cs DHCP DNS Glossary Access Point Name The Access Point Name is used by the terminal operator to establish the connection to the required destination network gt oO n a amp Broadband Global Area Network A satellite network based on geostationary satellites delivering data rates of up to 492 kbps to virtually any part of the earth with full UMTS 3G compatibility Conformit e Europ enne This term signifies that a CE certified product conforms to European health environmental and safety regulations In short it makes the product legal to be sold in the European Union Context Identifier Continuous Monitoring Circuit Switched Circuit switched networks require dedicated point to point connections during calls Dynamic Host Configuration Protocol A protocol for assigning dynamic IP addresses to devices on a network With dynamic addressing a device can have a different IP address every time it connects to the network Domain Name System A system translating server names URLs to server addresses 229 Glossary G Geostationary GPS 1 0 TAI 2 IMEI ISDN kbps LAN LED 230 Placed in a fixed position relative to a point on the surface of the earth Global Positioning System Input Output Inmarsat Air Interface 2 The air interface used for BGAN IAI 2 is an evolution of MPDS with new be
8. Chapter 4 Using the web interface Exporting the call log You can export the call log file and save it on your computer for archiving surveillance or other tracking purposes The call log holds information on all calls and data sessions since the call log was last cleared For information on how to view the lists of calls and data sessions see the next section To export the entire call log to a file do as follows 1 In the CALLS page click the link Export call log to file 2 Browse to the location where you want to save the log 3 Click OK Viewing the lists of calls and data sessions To see information on outgoing received or missed calls or data sessions select one of the following lists from the left navigation pane in the CALLS page e Outgoing calls shows the start time receiving end phone number duration type Standard or 3 1 kHz Audio and estimated charge of each outgoing call v v pis c o g 2 D v fe S fe Nn e Received calls shows the start time calling phone number duration and type Standard or 3 1 kHz Audio of each incoming call e Missed calls shows the start time calling phone number and type Standard or 3 1 kHz Audio of each incoming call that was not received Standard data sessions shows the start time bytes in bytes out and estimated charge of each Standard IP session Streaming data sessions shows the start time duration type Streaming 8
9. Note 4 The following description is for Microsoft Internet Explorer If you are using a different browser the procedure may be different In Microsoft Internet Explorer select Tools gt Internet Options gt Connections gt LAN Settings Local Area Network LAN Settings i 2 xi m Automatic configuration Automatic configuration may override manual settings To ensure the use of manual settings disable automatic configuration I Automatically detect settings J Use automatic configuration script Address M Proxy server dial up or YPN connections fio 1 1 6 P Ad V Bypass proxy server For local addresses Addre i cmos Clear the box labeled Use a proxy server for your LAN Click OK When the proxy server settings are disabled close and restart your browser You may need to change this setting back on return to your Internet connection Introduction Chapter 4 Using the web interface Accessing and navigating the web interface Accessing the web interface To access the web interface do as follows 1 Connect your computer to the terminal 2 Start up the terminal For details see Getting started on page 19 3 Open your browser and enter http ut bgan or the IP address of the terminal in the address bar If your connected computer is set up to obtain a DNS server address automatically this name is translated into the local IP address of the terminal
10. STANDARD OICE Enabled SCS Forward when busy V Enabled oo4539558800 Forward if not reachable V Enabled oo4539558800 Forward if no reply M Enabled oo4539558800 when unanswered in 20 secs 3 1 KHZ AUDIO Forward all calls Forward all calls Enabled Enabled Enabled Enabled when unanswered in 20 Sec Forward when busy Forward if not reachable Forward if no reply DATA ISDN Forward all calls Enabled _ a Enabled SS enabled SS Enabled LT when unanswered in 20 Sec Forward when busy Forward if not reachable oada da Forward if no reply Apply Cancel Please note that some active call forward call barring or call waiting settings may prevent other call forward call barring or call waiting settings from being activated Click OK next to Read current settings to display the phone numbers for call forwarding for the subscription These numbers are operator controlled and come with your airtime subscription default A message saying Operation in progress please wait is displayed For each call type select Enabled next to the situation s in which you want to forward incoming calls Next to the enabled items you can type in the phone number you want to forward the call to If you have selected Forward if no reply select from the drop down list the period of time the system should wait before forwarding the call Click Apply Setting up the interfaces Chapter 4 Using the web interface
11. STREAMING PROFILES ON LAN GROUP 0 Start Streaming 128 Refresh v 72 gt 7 w mn o jos UUED If you have selected and started a Streaming connection as your primary profile the LAN interface will be running a Streaming connection until you stop it or disconnect the interface For information on setup of the network user groups see Managing LAN network users on page 130 For information on how to set up a profile see Using profiles on page 162 Note 4 You may not be able to establish the fastest Streaming connection if you are located close to the edges of the satellite beam For further information on coverage please refer to Inmarsat s web site www inmarsat com The TracPhone FB250 system supports 8 16 32 64 and 128 kbps Streaming The TracPhone FB500 system supports 8 16 32 64 128 and 256 kbps Streaming Using a computer 63 Chapter 3 Operating the system Accessing the terminal from a remote location Preparing the terminal for remote management 64 There are three steps you must go through before you can access the terminal from a remote location 1 Set up the terminal for control from a remote location as described in Remote management on page 175 2 Activate a data connection in one of the following ways e Remote start of a data connection with an SMS see Remote activation on page 176 and Activating a data connection with an SMS below e Automat
12. The web The browser is For Microsoft Internet Explorer interface configured to usea select Tools gt Internet Options gt cannot be proxy server Connections gt LAN Settings and accessed uncheck Use a proxy server for your LAN You have entered a wrong IP address Check the IP address and re enter it If you do not have the correct IP address you can set the IP address temporarily to the default address 192 168 0 1 by pressing the Reset button See Function of the Reset button on page 215 You are connected using VPN Close down your VPN connection Troubleshooting guide Chapter 5 Troubleshooting Problem Possible Cause Remedy A Phone Fax connection cannot be established The cable is not properly connected Connect the cable The cable type or connector type is not correct For information on the correct type of connector and cable refer to the installation manual Incoming calls The call type used for the call is not selected in the web interface Make sure the call type used for calls to the terminal is selected in the web interface Access the web interface and select SETTINGS gt Phone Fax Then for each of the two ports select the call type for incoming calls FB250 If you are located in a low elevation area lt 20 3 1 kHz Audio is not supported Use Standard voice instead of 3 1 kHz Audio when you are located
13. 3 1 kHz Audio standard 3 1 kHz Audio standard 3 1 kHz Audio standard 3 1 kHz Audio standard 3 1 kHz Audio Restricted dialing Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled 2 For each handset select the call types you want to enable for incoming and outgoing calls The call types are described in more detail in Selecting the call type on page 44 For Incoming calls you can select Standard or 3 1 kHz Audio or both If you select both the handset will react ring on any incoming call If for example you select Standard the handset will only react on calls made to the Standard phone number Setting up the interfaces 123 v v c J i ce 2 o v fe S fe Nn Chapter 4 Using the web interface e For Outgoing calls you can select either Standard or 3 1 kHz Audio The selected type will be used by default if possible for any outgoing call 3 Click Apply Setting up the IP handset compatibility If you are connecting your TracPhone FleetBroadband IP Handset s to the terminal through a separate router with NAT you must use IP handsets with software version 1 8 or newer and set up the handset compatibility in the web interface of the terminal as described below To see the software version of your IP handset select MENU gt Status gt Software version in the IP handse
14. 5 Enter at least one trusted mobile number from which the terminal accepts an activation SMS If no numbers are entered the feature is disabled automatically You can use the wild card to accept a range of trusted numbers as shown in the examples below Mobile number with wild card Mobile numbers accepted 00453955880 004539558800 to 004539558809 0045395588 004539558800 to 004539558899 6 Click Apply to save the new settings For information on how to send an activation SMS see Activating a data connection with an SMS on page 65 178 Administration Chapter 4 Using the web interface Restricted dialing In order to manage the use of the system efficiently you can set up the terminal to limit all calls to allowed numbers or numbers in the phone book This feature can be enabled for each connected handset separately To setup the terminal for restricted dialing do as follows 1 From the left navigation pane select ADMINISTRATION gt Restricted dialing 2 Select whether restricted dialing should be Enabled or Disabled 3 Type in the allowed numbers or masks in the entry fields The numbers or masks must be max 32 digits and may start with No other special characters are allowed A mask is the first part of a phone number and it covers all numbers that start with that first part See the example below Mask Numbers accepted 00453955880 004539558800 to 004539558809 w v o
15. Confirm new PIN ese Cancel 2 Under CHANGE PIN type in the Old PIN 3 Type in the New PIN and retype it on the next line 4 Click Apply The new PIN settings will take effect at next power on 172 Administration Chapter 4 Using the web interface Setting up user permissions You can allow or deny users who are not administrators access to certain functions and make these pages read only This is useful if you want to protect the system against unintended changes Study this screen thoroughly and decide to which areas of the system you want to give non administrator users access To set up the user permissions do as follows 1 From the left navigation pane select ADMINISTRATION gt User permissions ALLOW USERS TO Upload software yes C no Edit phone book yes C no f w Change phone settings yes C no 5 g Change LAN settings yes C no D Change ISDN settings O yes C no 5 T Change IP handset settings yes C no 3 Change discrete I O settings yes C no Change supplementary services yes C no Change common settings yes C no Change general settings yes C no Perform self test yes C no Control connections from IP handset yes C no ALLOW AT COMMANDS ON Changes to AT command permissions only take effect after reboot LAN interface yes C no Apply Cancel Administration 173 Chapter 4 Using the web interface 174 2 For each item under ALLOW USERS TO select e yes to all
16. Nn gt 7 wo Le i wv a The fax machine must be connected to the Phone Fax interface or the ISDN interface of the terminal Refer to the installation manual 3 1 kHz Audio must be used for an analog fax machine Refer to Selecting the default outgoing call type on page 44 UDI must be used for an ISDN G4 fax machine Note that this is not possible in a TracPhone FB250 system Refer to Configuring the ISDN interface on page 106 To send a fax from a fax machine connected to the terminal dial 00 lt country code gt lt phone number gt Example To send a fax to the number 45 39558888 dial 00 45 39558888 Using a phone or fax machine 57 Chapter 3 Operating the system Sending a fax message to the terminal To send a fax message to the terminal dial lt Mobile number gt e is the international call prefix used in front of the country code for international calls e Mobile number The first part of the mobile number is always 870 which is the country code for the BGAN system Use the 3 1 kHz mobile number if you are calling a G3 fax and the UDI number if you are calling an ISDN G4 fax connected to the terminal If the mobile numbers are listed in the web interface you can look them up as follows Connect a computer access the web interface and select PHONE BOOK gt Mobile numbers For further information see Viewing and editing the mobile numbers on page 85 If the mob
17. No new messages or the unit is off Status signaling 195 Lez c e e n ao Q Ss 2 Chapter 5 Troubleshooting LAN indicator functions LAN1 LAN2 LAN3 LAN4 Activity YES OS Link Speed EEE yy PoE SS SS U Activity indicator Behavior Meaning Flashing green The LAN port is active Link Speed indicator Behavior Meaning Green Link speed is 100 Mbps Yellow Link speed is 10 Mbps Off The link is down PoE indicator Behavior Meaning Green The terminal is supplying power to the LAN port Red The connected device requires more power than the terminal can supply to the LAN port Off The terminal is not supplying power to the port 196 Status signaling Chapter 5 Troubleshooting Event messages Display of event messages The terminal can detect events during POST Power On Self Test or CM Continuous Monitoring When the terminal detects an event that requires your action it issues an event message When your terminal issues an event message the Terminal indicator or Power Terminal Antenna Message the Antenna indicator in the LED panel on top of the terminal signals the event according to the tables Terminal indicator and Antenna indicator in the previous section You can see the active event messages in the web interface by clicking the warning symbol in the icon bar at the top in the web interface You can als
18. This is an IPv4 IP address and subnet mask Protocol number This number is uniquely assigned for the protocol being used TCP is set to 6 and UDP is set to 17 The protocol number determines which protocol is used by the traffic flow filter e Destination port range From and To Source port range From and To Note that you must fill in both From and To even if there is only one port w v My o g ce 9 D v fe S fe S 5 Nn Type of Service Type of Service mask Set this value to a number between 0 and 255 Type of Service TOS is an 8 bit field in a packet header with associated mask that is used to define Quality of Service For further information on the principles and parameters of the traffic flow filters refer to the 3GPP standards TS27 007 V4 2 0 and TS 23 060 V4 7 0 6 Click Apply at the bottom of the page Administration 169 Chapter 4 Using the web interface Example of a list of traffic flow filters Below is an example of a list of traffic flow filters Eval Dest Source Type VEL Prec Profile Source Address Subnet Mask Prot No Port Port o A Index Range Range Service Mask 0 Streaming 64 17 2455 to 5000 Edit Delete 1 Standard 6 524 to 524 Edit Delete New entry In this example data packets are filtered in the following order 1 The filter with evaluation precedence index 0 checks for UDP packets protocol number 17 in the port range 2455 5000 When these
19. 403052C Equipment Applicability The SAILOR 500 FleetBroadband is a system that provides voice fax or high speed data communication through the Inmarsat satellite service world wide between a ship and any destination in the world Declaration The safety requirement with respect to the LVD directive 73 23 EC is met by conforming to the harmonized EU standard EN 60950 The protection requirement with respect to the EMC directive 89 336 EC is met by conforming to the harmonized EU standards EN 60945 EN 301 489 1 and EN 301 489 20 Effective use of frequency spectrum is met by a conformity assessment by the National Telecom Agency Denmark Notified Body No 0170 on the basis of the harmonized EU standard ETSI EN 301 444 Manufacturer Thrane amp Thrane A S Lundtoftegardsvej 93D DK 2800 Kgs Lyngby Denmark Porsvej 2 DK 9200 Aalborg SV Denmark Place and Date Kgs Lyngby 5 July 2010 Walther Thygesen C Thrane amp Thrane A S Doc no 99 126558 C Thrane amp Thrane A S Lundtoltegaardsve 93 D DK 2800 Kos Lyngby Denmark T 4539558800 F 45 39558888 inlomthranecom wwwthranecom Bank Danske Bank Comp reg 65 72 46 18 VAT DK 20 64 64 46 Appendix A Conformity TracPhone FB500 19 Rack gt iS 2 c oO CE R amp TTE The TracPhone FB500 19 Rack is CE certified R amp TTE directive as stated in the Declaration of Conformity with R amp TTE Directive enclosed in copy on t
20. Chapter 4 Using the web interface Starting stopping data sessions The administrator can start and stop data sessions for all network user groups connected to the terminal To start or stop a data session do as follows 1 Select CONNECT When you are prompted enter the administrator user name and password The default user name is admin and the default password is 1234 Thrane amp Thrane SIGNAL LT w te DASHBOARD ONGOING DATA SESSIONS FT J CONNECT Standard data 161 30 180 47 Default group tei PHONE BOOK PROFILES ON LAN GROUP 0 MESSAGES Start Streaming 128 A CALLS PROFILES ON LAN DEFAULT GROUP D SETTINGS Stop Standard 5 ADMINISTRATION _Refresh HELPDESK SITE MAP 2 Click on the session you want to start or stop Under ONGOING DATA SESSIONS at the top you can see which data sessions are currently active Managing LAN network users 147 Chapter 4 Using the web interface Uploading software Introduction 148 The next pages describe how to upload software from your computer to the terminal and how to download the latest software version from the Internet to your computer You can upload software from your computer to the terminal without entering the PIN However if your SIM card requires a PIN and the PIN is not entered you must enter the Administration user name and password Uploading software Chapter 4 Using the web interface Uploading
21. Chapter 4 Using the web interface with pin 8 DC in Connect the appropriate pin to the ignition switch as follows e Active high default Connect pin 5 permanently to Ground Connect pin 8 to positive DC voltage 10 5 32 V DC when the ignition is on To switch off disconnect pin 8 from the positive DC voltage e Active low Connect pin 8 permanently to positive DC voltage 10 5 32 V DC Connect pin 5 to Ground lt 1 2 V DC when the ignition is on To switch off disconnect pin 5 from ground K The Ignition function is normally not used in maritime installations You may use the Remote on off function in the power connector instead Pin 6 Ground Non configurable Pin 6 can be used as an external connection to ground Pin 6 is connected to Ground inside the terminal Pin 7 DC output Non configurable Pin 7 can be used as a DC output The voltage on pin 7 is 9 15 V and the output can supply up to 50 mA Pin 7 can be used as power supply to a relay ringer or similar v v o g ce ro D v fe S fe S 5 Nn Setting up the interfaces 127 Chapter 4 Using the web interface Configuring the I O interface To configure the I O pins do as follows 1 Select SETTINGS gt Discrete 1 0 DISCRETE I O Pin 170 Function 1 Output Ringer z Output Warning 3 Output Mute 4 Input Radio silence 5 Input Ignition DELAYED SHUTDOWN o zj Minutes Delay RINGER OUTPUT Enabled Polarity
22. For further information on network management see Managing LAN network users on page 130 Standard IP or Streaming IP on LAN The BGAN network supports different classes of data connection to the Internet The main classes are Standard IP and Streaming IP Using a computer 59 Chapter 3 Operating the system e Using a Standard IP connection several users can share the data connection simultaneously This type of connection is ideal for TCP IP traffic such as e mail file transfer and Internet and intranet access The user pays for the amount of data sent and received e Using a Streaming IP connection you get an exclusive high priority connection ensuring seamless transfer of data This type of connection is ideal for time critical applications like live video over IP The 8 and 16 kbps connections are well suited for Voice over IP The user pays for the duration of the connection per minute charge Note 4 For optimum performance it is important that you select the right traffic class when defining profiles for your connection You can set up various types of connection using the profiles and traffic flow filters For further information see Using profiles on page 162 and Using traffic flow filters on page 167 Working with network user groups 60 The LAN users of the TracPhone system can be organized in network user groups with different setup and different access rights The network user group you belong to is dete
23. Man UNS oeseri eneee EE 4 The Inmarsat BGAN system sssseesssssessssssesresssesesresseesesesee 11 Services and interfaces ccsssecssesceceeceeeceeesceceeeeeeeeeeeeees 17 Getting started Before yo start sccsscccsscesseccssvecnsecconsssnasnenssaseesnesssvevsstensavens 19 Starting up the terminal cccsccsssseescssesseeeecssssseeseeseees 21 Connecting the TracPhone FleetBroadband IP handset 25 Connecting a computer scesesseeecssssseesceeecsseseeseesaserees 27 Entering the SIM PIN for the terminal csccssssseeseeeees 29 Registering with the BGAN network sceseesceseeseeeeees 33 Making the first call cesessesssscesesseesssscessercssessssseeess 35 Standard connection to the Internet default 04 37 Operating the system General sosiete iee test sescideaseeseednosdevtsgantadsloasaiedtestesecesen 39 Using a phone or fax Machine cccsccesesssesecsessseeseeeeees 43 USING a computer sicoiir oreinen inuri sirinin 59 Using the IP handset cscsssssscssescesscsssssssesssessesrsseeees 70 Table of Contents Chapter 4 Chapter 5 Using the web interface Introduction sescesescessescesceseececcsceseceeeeeceseceeeaeeneeneeeeees 71 Entering the SIM PIN in the web interface sceeesceees 76 Using the Dashboard scssccssscscecsscssseeseesssessecseecenees 77 Using the phone book cssssesscssssssesecsssesesseeseseessseeres 81 Using
24. The default IP address of the terminal is http 192 168 0 1 Note 4 If the IP address has been changed and you do not have the new address you can temporarily set the IP address to the default value by pressing the Reset button next to the SIM slot in the connector panel of the terminal You can then access the web interface and change the IP address v v o g ce ro D v fe S fe S 5 Nn Note that if you do not change the IP address the default IP address will only be valid until the terminal is powered off Then the terminal returns to the IP address from before the Reset button was pressed For further information on the Reset button see Reset button on page 214 Changing the language When you have access to the web interface if you want to display a different language than English select SETTINGS gt LANGUAGE from the left menu select a language from the list and click Apply For further information see Selecting the language on page 155 Introduction 73 Chapter 4 Using the web interface Overview of the web interface When the web interface opens the title bar shows the name of the product The web interface consists of the following sections Contents section Title bar Icon bar F Thrane amp Thrane SAILOR 500 FleetBroadband Microsoft Internet Explorer Fle Edt View Favorit Tools Help Status oo oe nae nnn cence nan cnenennceceennnceanennfan
25. Using the front power switch If you have the 19 Rack variant of the TracPhone terminal flip the switch in the front panel to 1 to switch on the terminal To be able to use the power switch on the front panel you must leave the On Off switch in the connector panel in the On position DC Input 10 5 32V DC 14 5 5A SU vo 22 Starting up the terminal Chapter 2 Getting started Using the ignition system Normally the ignition function is not used in maritime installations Instead you may want to use the remote on off function described in the next section If you have connected the ignition system of your vessel to the I O connector you may leave the power switch in the on position and the terminal will switch on off when you start stop the engine of your vessel Note 4 If you have the 19 Rack terminal you must leave both power switches in the on position to make use of the ignition function ao v 15 fis H Nn e pz E v oO When the engine is stopped the terminal is in standby mode The standby current is max 15 mA when the ignition is off For information on how to connect to the Ignition pins in the I O connector refer to the installation manual for the TracPhone system You must set up the ignition function in the web interface For further information see Configuring the I O interface on page 128 Note 4 In some cases the system may reboot after power on bec
26. cannot be connected established The cable type or connector type is not correct For information on the correct type of connector and cable refe to the installation manual r The connected equipment is set up to use a static IP address and e the IP address is reserved for internal use in the terminal or e the terminal is set up to assign a dynamic IP address to the equipment Do one of the following e Change the IP address of the connected equipment to an IP address that is not reserved See List of reserved IP subnets on page 216 e Setup the equipment to use a dynamic IP address or disable DHCP in the terminal See step 2 in the section Setting up the local LAN IP addresses on page 98 Troubleshooting guide 191 o c e e n a Q 2 Chapter 5 Troubleshooting Problem Possible Cause Remedy An IP handset The cable is not Connect the cable administrator password does not work changed the administrator password connection properly cannot be connected established You have Remove the cable and connect to connected to the one of the LAN connectors ISDN interface instead There is no power Check that the input voltage is PoE in the LAN within the specified range interface The 10 5 32 V DC 14 A 5 5 A Panan may bethat Check that you do not have too there is not many power consu
27. ce 9 D v fe S fe S Nn Using the phone book 81 Chapter 4 Using the web interface Accessing the phone book 82 To access the phone book select PHONE BOOK from the left navigation pane Thrane amp Thrane SIGNAL 0000000 DASHBOARD Entryv Namev Numberv Actions CONNECT 1 Mr Jones 004539558800 Edit Delete PHONE BOOK Mrs Smith 004539558888 Edit Delete Mobile numbers e MESSAGES a CALLS SETTINGS ADMINISTRATION HELPDESK SITE MAP Delete all entries in phone book 123456789210 The phone book shows all entries with entry number name and phone number Empty place holders are also included To sort the phone book click the title of the column you wish to sort by For example to sort by the names in the phone book alphabetically click on Name in the top row of the phone book The phone book holds 199 entries divided into subpages To select the subpages you want click the relevant link at the bottom of the page Using the phone book Chapter 4 Using the web interface Short dial The entry number in the phone book is the Short dial number When making a call from the terminal you can use this number instead of dialing the entire phone number Simply dial 00 lt short dial gt followed by or off hook key Example To call the third entry in the phone book from an analog phone take the phone off hook and dial 003 w v o g ce 9 D v fe S fe S
28. g ce 2 wv v fe S fe Z a Nn 45395588 004539558800 to 004539558899 4 Select whether outgoing calls should be limited to the numbers in the terminal phone book Enabled or not Disabled 5 Check which local numbers are available in your system Then select for which local numbers you want to enable the restriction 6 Click Apply to apply the new settings Administration 179 Chapter 4 Using the web interface Help desk and diagnostic report Accessing the Help desk 180 If you need help with airtime related issues you may call the Help desk By default the Help desk is the phone number for your Airtime Provider if it is available on the SIM card To access the Help desk select HELP DESK from the left navigation pane Thrane amp Thrane SIGNAL 0000000 SUPPORT ESLER For help please contact Please enter support information here CONNECT PHONEBOOK Generate diagnostic report to file Generate report MESSAGES CALLS SETTINGS ADMINISTRATION HELPDESK Event list Event log Extended status Self test If the Help desk number is available on the SIM card the number is displayed as a link To change the number click the link change the number and click Apply If you need help with terminal or antenna related issues call your local distributor Help desk and diagnostic report Chapter 4 Using the web interface Generating a diagnostic report The diagnost
29. min 1 0 m TracPhone FB250 antenna min 1 1 m Service User access to the interior of the terminal is prohibited Only a technician authorized by KVH Industries may perform service failure to comply with this rule will void the warranty Access to the interior of the antenna is allowed but only for replacement of certain modules as described in the Installation manual General service may only be performed by a technician authorized by KVH Industries Do not service or adjust alone Do not attempt internal service or adjustments unless another person capable of rendering first aid resuscitation is present Grounding cables and connections To minimize shock hazard the equipment chassis and cabinet must be connected to an electrical ground The terminal must be grounded to the ship For further grounding information refer to the Installation manual Do not extend the cables beyond the lengths specified for the equipment The cable between the terminal and antenna can be extended if it complies with the specified data concerning cable losses etc All cables for the TracPhone system are shielded and should not be affected by magnetic fields However try to avoid running cables parallel to AC wiring as it might cause malfunction of the equipment Power supply The voltage range is 10 5 32 V DC 14 A 5 5 A It is recommended that the voltage is provided by the 24 V DC bus on the ship Be aware of high start up peak current 2
30. s ROLET s E 7 zz a a PoE ee Status signaling 193 Chapter 5 Troubleshooting General status indicator functions Power Terminal Antenna Message Power indicator Behavior Meaning Green Power OK Flashing green The terminal is powering up Flashing orange The terminal is closing down Off No power Terminal indicator Behavior Meaning Steady green Ready BGAN registration completed Flashing green Please wait process in progress BGAN registration ongoing Orange Warning temporary malfunction User action is required 194 Status signaling Chapter 5 Troubleshooting Behavior Meaning Red Critical error Check the event log If the problem is in the TracPhone system and you cannot solve it contact your distributor and return the unit for repair Antenna indicator Behavior Meaning Steady green Tracking The antenna is ready for use Flashing green Please wait process in progress Slow flashing The antenna is starting up Rapid flashing Sky scan Orange Warning temporary malfunction User action is required Red Critical error Check the event log If the problem is in the TracPhone system and you cannot solve it contact your distributor and return the unit for repair Message indicator Behavior Meaning Flashing green A new SMS message has arrived Off
31. see the next section Resetting the administrator password The old user name and password will apply until you have finished the reset procedure 156 Administration Chapter 4 Using the web interface 3 Click Logon The Administration page is now updated to let you change the user name and password Save load a configuration or log off Administration Resetting the administrator password If you have forgotten the administrator password do as follows 1 Contact your supplier for a reset code Please report the serial number and IMEI number of the terminal You can find the serial number and IMEI number in the Dashboard 2 Click the link Forgot administrator password at the bottom of the ADMINISTRATOR LOGON page see the previous section RESET ADMINISTRATOR PASSWORD Reset code Reset Cancel v v 2e c o g 2 wv v E S fe S Nn 3 Type in the reset code obtained from your supplier and click Reset 4 Type in the user name admin and the default password 1234 5 Click Logon For information on how to change the password see the next section Changing the administrator password Administration 157 Chapter 4 Using the web interface Changing the administrator password To change the administrator password do as follows 1 After entering the administrator user name and password in the ADMINISTRATION page locate the section Change administrator logon Please remember to lo
32. silence if the problem is in the ACM module of the antenna 01110 to Temperature Terminal Critically If possible move 01119 too high high temperature is the failing unit toa critical causing the cooler location terminal to shut F down For information on ambient Antenna Critically temperature limits high temperature is see the installation causing the manual antenna to sto transmission P Fontaet your distributor if the problem persists 200 Status signaling Chapter 5 Troubleshooting ID Event Text Explanation Remedy 01120 to Too hightemperature High ambient Move the terminal 01129 warning temperature is to a cooler location causiniy the For information on performance of the system to be ambient a degraded or halted temperatura ain see the installation If the problem is in manual the terminal All PoE ports are shut down except port 1 and the bit rate for Standard data is reduced If the problem is in the antenna The bit rate is reduced 01300to No GPS fix The GPS receiver Make sure the view 01309 has notyet achieved to the GPS satellites position fix is not blocked Note that in some cases it may take up to 10 minutes to obtain GPS fix 01400to Satellite The TracPhone Make sure the 01409 signal lost system no longer antenna has a clear receives a signal from the satellite view to the satellite Status signaling 201 o c
33. 16 32 64 128 or 256 kbps and estimated charge of each Streaming IP session Date and time is the international UTC time received from the satellite Using the Call log 87 Chapter 4 Using the web interface 88 For information on the available types of service see The BGAN services on page 14 Note 4 The estimated charge is based on your entries under ADMINISTRATION gt Call charges KVH Industries does not take responsibility for the correctness of this estimated charge You can sort each of the lists by clicking the title of the column you wish to sort by If a list covers more than one page you can click the relevant link at the bottom of the page to go to another page When there are more than 100 calls in the total list the oldest calls are automatically removed to make room for new calls Using the Call log Chapter 4 Using the web interface Handling SMS messages Sending an SMS message Cea If the terminal is not online when you attempt to send a message the message is moved to the Outbox instead of the Sent folder Messages in the Outbox are not automatically sent when the terminal goes online For further information on the Outbox see the next section Options for messages in the Outbox To make sure a message has been sent check that it has been moved to the Sent folder To send an SMS message from the terminal do as follows 1 2 3 Click MESSAGES from the left navigation pa
34. 49 Chapter 3 Operating the system Using the local exchange Before you can use the local exchange you must enable it in the web interface of the terminal For information on how to set up the local exchange function see Setting up the local exchange function on page 118 With local exchange enabled do as follows to call a specific handset 1 Call the mobile number of the terminal For details see the previous section 2 Listen to the recorded message You now have three options e Ifyou know the local number of the phone dial the number followed by Example To call phone number 0301 dial 0301 Your call is then transferred to phone number 0301 e If you don t know the number of the phone you can call the default phone by dialing e Ifyou dial nothing you are transferred to the default phone after a time out period Receiving a voice mail message 50 If a call to the TracPhone system is not answered the caller can leave a voice mail message with Inmarsat s voice mail service Then an SMS is sent to the TracPhone messaging system to alert you that there is a voice message The SMS has the contents e Number called from e Date and time the voice mail message has been received e Number to call to listen to the voice mail message To see that a new SMS has arrived you open the web interface For further details see Receiving a message on page 92 Using a phone or fax machine Chapter 3 Operating th
35. 52 setting call type 105 A administration settings 156 administration remote 175 allowed numbers restricted dialing 179 analog phone local numbers 52 antenna serial number 96 viewing properties 96 viewing status 78 viewing type 78 183 APN common setting 109 audio quality 44 barring calls 113 BGAN connecting to 33 coverage 12 services 14 system overview 13 Bridge mode 136 browser settings for web interface 72 C call limiting 179 call log 86 call type 44 setting for IP handsets 123 setting for ISDN 106 setting for Phone Fax interface 105 calls barring 113 closed user group 116 forwarding 111 holding 55 line identification 115 local 51 making or receiving 47 missed received outgoing 87 redial 52 to specific handset 118 to the terminal 49 transferring 56 viewing ongoing 80 waiting indication 54 114 CE compliance 221 clearing logs 161 clearing usage counter 161 closed user group 116 common network settings 109 compression header 145 computer connecting to LAN 27 configuration exporting to file 159 importing from file 159 ISDN 106 LAN 98 conformity 221 connecting to the BGAN network 33 connector panel 20 contact information 185 235 Index coverage Inmarsat BGAN system 12 D dashboard 77 data profiles 162 traffic flow filters 167 data sessions viewing ongoing 80 Declaration of Conformity 222 224 226
36. EEPROM fails The antenna is unable to save the last known frequency and elevation after entering track state If the EEPROM is defective data may be lost or inaccessible 0900C Antenna The temperature is Leave the antenna temperature too low for the on and wait for it to too low antenna to work warm up properly 0900D Antenna The temperature is Switch off the temperature too high for the system and let the too high antenna to work antenna cool properly 09010 Antenna Low If this fault occurs Ensure that the RSSI level the antenna is most likely unable to acquire a signal antenna is able to locate a satellite If not contact your distributor 212 Status signaling Chapter 5 Troubleshooting ID Event Text Explanation Remedy 0912A Motor stopped The motors in the When the antenna have temperature is stopped because normalized the the temperature is motors critically high or automatically start critically low up again Logging of events Diagnostic report When contacting your distributor for support please include a diagnostic report The diagnostic report contains information relevant for the service personnel during troubleshooting To generate the diagnostic report access the web interface and select HELPDESK Then click Generate report Event log o e e E n ao Q 2 The event log holds information of events registered in
37. Ethernet What is PPPoE v v o g To D v es S fe Nn By using PPPoE users can virtually dial from one machine to another over an Ethernet network establish a point to point connection between them and then securely transport data packets over the connection On the equipment connected to the TracPhone terminal you must enter a few settings for your PPPoE connection For example you need to set up which service to use and possibly a user name and password For details refer to Using PPPoE Point to Point Protocol over Ethernet on page 67 and to the documentation for your connected equipment On the TracPhone terminal you must enable PPPoE before you can establish a PPPoE connection Refer to the next section Setting up the interfaces 101 Chapter 4 Using the web interface Enabling PPPoE in the TracPhone terminal To enable PPPoE in the terminal do as follows 1 Select SETTINGS gt LAN gt PPPoE PPPOE PPPoE C Enabled Disabled Apply Cancel 2 Select Enabled 3 Click Apply 4 Restart the terminal for the setting to take effect For information on how to establish a connection with PPPoE see Using PPPoE Point to Point Protocol over Ethernet on page 67 102 Setting up the interfaces Chapter 4 Using the web interface Setting up static routing When you have an external gateway connected to your terminal the terminal is not automatically able to see
38. Thrane cannot be held liable for any differences between these and your actual bill If you change the currency or the rates these changes will also be applied to historical figures so you may want to save the call log to a separate file to keep track of historical data 2 Select the currency from the Currency drop down list Administration Chapter 4 Using the web interface 3 Enter the tariff for each of the services 4 Click Apply The entered tariffs are used for estimating the charges for calls and data sessions The estimated charge is listed for each call or data session in the call log For further information see Viewing the lists of calls and data sessions on page 87 Log handling To clear the logs of the terminal and or reset the counters for the time connected do as follows 1 From the left navigation pane in the ADMINISTRATION page select Log Handling Clear call log oK Clear total counters oK v v o g ce iS D v fe S fe S Nn 2 To clear the Call log click OK next to Clear call log 3 To clear the total counters click OK next to Clear total counters This will reset the Time connected counters on the Calls page Administration 161 Chapter 4 Using the web interface Using profiles What is a profile A profile is a collection of Quality of Service QoS settings and other settings defining the mode in which data is transmitted For example a profi
39. To activate the connection from a connected computer do as follows 1 Access the web interface by opening your browser and entering http ut bgan or the IP address of the terminal in the address bar http ut bgan translates into the IP address of the terminal if your computer is set up as described in Before connecting to the LAN interface on page 27 The default IP address is 192 168 0 1 2 Click Start Standard under PROFILES ON LAN at the bottom of the page ONGOING DATA SESSIONS ONGOING CALLS No active data sessions No active calls PROFILES ON LAN DEFAULT GROUP Start Standard Refresh 3 Check the connection e g by entering a web site The field ONGOING DATA SESSIONS will show the IP address for the data session you started Standard connection to the Internet default 37 gz v oO ai Nn D pz E v oO Chapter 2 Getting started Activating the connection using the TracPhone FleetBroadband IP Handset only handset number 0501 38 To activate the connection using the IP Handset do as follows 1 Connect the IP Handset to one of the LAN ports preferably port 1 The handset starts up automatically Select Menu gt BGAN in the handset Select Connect Use the left right keys to find the network user group for the application you want to start Press Start to start the connection A confirmation window is displayed Press Yes to continue The IP Handset sends a com
40. To view the list of network devices select SETTINGS gt LAN gt Network devices If you are prompted enter the administrator user name and password The default user name is admin and the default password is 1234 All network devices that have been connected to the terminal are listed here LOCKED IP ADDRESSES IP address MAC address 192 168 11 4 00 18 F8 09 09 09 192 168 11 11 00 18 F8 09 BF 04 192 168 11 12 00 18 F8 09 09 0C NETWORK DEVICES IP address MAC address 192 168 0 2 00 18 F8 09 BD D4 192 168 11 1 00 18 F8 09 09 06 192 168 11 2 00 18 F8 09 09 07 192 168 11 3 00 18 F8 09 09 08 192 168 11 4 00 18 F8 09 09 09 192 168 11 5 00 18 F8 09 09 04 192 168 11 6 00 18 F8 09 BF 07 192 168 11 7 00 18 F8 09 BF 05 192 168 11 8 00 18 F8 09 B8 07 192 168 11 9 00 18 F8 09 BF 03 192 168 11 10 00 18 F8 09 04 07 192 168 11 11 00 18 F8 09 BF 04 192 168 11 12 00 18 F8 09 09 0C Delete Delete Delete Device Name device o Lock ip to mac address device 1 Lock ip to mac address device 2 Lock ip to mac address device 3 Lock ip to mac address device 4 device 5 Lock ip to mac address device 6 Lock ip to mac address device 7 Lock ip to mac address device 8 Lock ip to mac address device 9 Lock ip to mac address device 10 Lock ip to mac address device 11 device 12 Managing LAN network users 139 v v g o g 2 o v fe S fe Nn Chapter 4 Using the web interface Locking an IP address to a MAC
41. address 140 When the device is locked to an IP address the terminal will always assign this IP address to the MAC address of this device if DHCP is enabled and the Internet connection is not a Bridge mode connection To lock a device to its current IP address click the link next to the device The device is then locked to the current IP address and added to the list of locked IP addresses at the top of the page To unlock a device from the IP address click Delete next to the device in the LOCKED IP ADDRESSES list Managing LAN network users Chapter 4 Using the web interface Using the network classification table Overview The network classification table is used to define which network devices IP addresses and or LAN ports are associated with which network user groups Each entry in the table shows MAC address IP address LAN port and network user group When a network device is connected the terminal runs through the network classification table to check if the new connection matches MAC address IP address and LAN port in any of the entries in the table When a match is found the terminal establishes a PDP context with the settings of the network user group assigned in the matching entry The device is now ready for use with the terminal w v o g ce Fo o v fe S fe n Managing LAN network users 141 Chapter 4 Using the web interface Adding or editing an entry in the network
42. always 870 which is the country code for the BGAN system Note 4 There are two Voice numbers one for 3 1 kHz Audio and one for Standard Voice Example If you are calling from Denmark and the mobile number for Standard Voice is 870772420567 on your terminal and you want to make a Standard call to the terminal dial 00 870 772420567 If the mobile numbers are listed in the web interface you can look them up by selecting PHONE BOOK gt Mobile numbers If the numbers are not listed refer to the documents provided with your airtime subscription We recommend saving the mobile numbers in the web interface See Viewing and editing the mobile numbers on page 85 Making a call from one terminal to another 36 To make a call from one terminal to another dial 00 lt Mobile number gt Making the first call Chapter 2 Getting started Standard connection to the Internet default Note 4 This section only describes a Standard Internet connection with default settings on the terminal For information on other scenarios see Connecting to the Internet on page 61 By default the terminal does not automatically connect to the Internet when you connect your computer or other equipment to the LAN interface You must activate your connection from the Dashboard in the web interface or from the TracPhone FleetBroadband IP Handset with local number 0501 master handset Activating the connection from a computer web interface
43. and the web interface e ISDN Select the call type under SETTINGS gt ISDN For further information see Configuring the ISDN interface on page 106 e Phone Fax Select the call type for each port under SETTINGS gt Phone Fax For further information see Configuring the Phone Fax interface on page 104 e IP handset Select the call type for each handset in the web interface under SETTINGS gt IP Handset gt Call settings For further information see Setting the call types for IP handsets on page 123 Using a phone or fax machine Chapter 3 Operating the system Making or receiving a phone call Making a call First connect your phone to the relevant interface For further information see the Installation Manual You have different options for making a call Short Dial If the number is in the phone book of the terminal you can use the Short Dial number which is found in the first column of the phone book in the web interface See Short dial on page 83 Simply dial 00 lt Short Dial gt followed by or off hook key Example To call entry number 4 in the phone book dial 004 followed by or off hook key v Nn gt 7 w Le wo a e Manual Dial To make a call dial 00 lt country code gt lt phone number gt followed by or off hook key Example To call the number 45 39558800 from an analog or ISDN phone dial 00 45 39558800 Call from phone book or call log
44. classification table To add a new entry to the table or to edit an existing entry do as follows 1 Select SETTINGS gt LAN gt Network classification table If you are prompted enter the administrator user name and password The default user name is admin and the default password is 1234 NETWORK CLASSIFICATION TABLE MAC address IP address LAN port Network user group s 1 Bridge comm w Edit Delete in 2 Crew a W Edit Delete 3 IP Handsets amp Y Edit Delete 00 0F 1F C1 74 4C 4 Engine room a W Edit Delete a s iaj Default group a Edit Delete Add Changes to this page only take effect after reboot The network classification table shows which devices are associated with which LAN ports and network user groups An Asterisk is a wild card meaning that any value is accepted 142 Managing LAN network users Chapter 4 Using the web interface 2 Click Edit next to the entry you want to edit or click Add at the bottom of the list EDIT ENTRY Enter values below or select a device from the list of known network devices to use that as a template If a field is left empty it will be considered a wild card MAC address f IP address J J J LAN port Network user group Crew NETWORK DEVICES IP address MAC address Device Name 192 168 0 2 00 18 F8 09 BD D4 device 0 Add 192 168 11 1 00 18 F8 09 09 06 device 1 Add 192 168 11 2 00 18 F8 09 09 07 device 2 Add 192 168 11 3 00 18 F8 09 09 08 dev
45. click Open 3 Click Load The new configuration is now loaded into your terminal Logging off administration If you have not entered anything for 30 minutes under ADMINISTRATION you are logged off automatically To log off manually click Logoff under administrator logoff in the ADMINISTRATION page Administration 159 Chapter 4 Using the web interface Call charges If you know the tariff for your subscribed services you can enter these tariffs in the web interface and automatically calculate the charges for your calls and data sessions Note 4 KVH Industries does not take responsibility for the correctness of the estimated charges This calculation is only a rough estimate of the charge based on the tariff entered by the user Also the Airtime Provider may have different methods of measuring the airtime used To enter the call tariffs do as follows 1 From the left navigation pane select ADMINISTRATION gt Call Charges The billing details from your Inmarsat Service Provider can be entered below Currency EuR for display purposes only Standard voice EUR f o per minute 3 1 kHz Audio EUR f o per minute Standard data EUR p o per MegaByte 1000 kB Streaming 32 EUR f o per minute Streaming 64 EUR f o per minute Streaming 128 EUR fo co per minute Streaming 256 EUR o0 per minute Apply Cancel Disclaimer Please note that the estimates made on this basis are only indicative and Thrane amp
46. failed Ethernet data session could not be established See the call log for the cause of the error Refer to Viewing the lists of calls and data sessions on page 87 If the problem persists contact your distributor 02900 to 02909 Network failed authentication The TracPhone system does not accept the network as a valid BGAN network Restart the TracPhone system If the problem persists contact your distributor Status signaling 203 o c e e n a Q 2 Chapter 5 Troubleshooting overload ID Event Text Explanation Remedy 03500 2 wire 2 wire calibration to 03509 calibration failed on the failure Phone Fax interface because of 1 Common mode 1 Check the wires balance error to your phone or fax 2 The phone is off 2 Put the phone hook on hook 3 Wires are 3 Check the wires shorted to each other or shorted to ground 03600 2 wire The Phone Fax to 03609 operational interface fails to failure operate for one of the following reasons 1 Ground shorted 1 Check the wires 2 Power overload 2 Wait until the event is cleared then try again 3 Temperature 3 Wait until the event is cleared then try again 204 Status signaling Chapter 5 Troubleshooting ID Event Text Explanation Remedy 08002 One or more The power supply to Ensure a stable
47. messages in the Outbox 90 Messages in the Outbox are messages that have not been sent e g because the terminal was not online when you attempted to send the messages To access the Outbox click MESSAGES gt Outbox from the navigation pane You have the following options for messages in the Outbox When the terminal is online click Resend next to the message you want to send When the Write message page opens click Send The terminal now attempts to send the message again To make sure the message has been sent look in the Sent folder Note 4 The original message remains in the Outbox When you have succeeded in sending the message you may want to delete it from the Outbox Click Delete next to a message to delete it Click Delete all messages in Outbox to delete all the messages Handling SMS messages Chapter 4 Using the web interface Options for messages in the Sent folder The Sent folder contains SMS messages that have been sent To access the Sent folder select MESSAGES gt Sent from the navigation pane The Status column shows the status of each message if you have selected Delivery notification when sending the message From the Sent folder you have the following options e Click Resend next to a message you want to send again When the Write message page opens click Send The terminal now attempts to send the message again To make sure the message has been sent look in the Sent folder There shou
48. network Registration procedure When the SIM PIN is accepted by the terminal the TracPhone system automatically starts the registration procedure on the BGAN network You can monitor the registration procedure by looking at the Antenna and Terminal indicators in the LED panel of the terminal Power Terminal Antenna Message LAN1 LAN2 LAN3 LAN4 Activity ee Link Speed i PoE ee E a Note that the registration procedure may take several minutes The table on the next page shows the normal sequence when registering Registering with the BGAN network 33 ao wv 15 fis H Nn e Ez E v oO Chapter 2 Getting started LED indications during the registration procedure This table shows how the startup procedure is signaled with the light indicators If an error occurs the indicators will light yellow or red depending on the severity of the error Status Antenna indicator Terminal indicator The antenna is starting up Flashing slowly green Flashing green The antenna is Flashing rapidly green Flashing green performing a sky scan The antenna is tracking Steady green Flashing green The terminal is Steady green Flashing green registering on the network The system is registered Steady green Steady green and ready for use For further information on the indicators see Light indicators on page 193 34 Registering with the BGAN network Chapter 2 Getting started
49. number of the terminal Software version The version of the software embedded in the terminal Local IP address The local IP address of the terminal This is the IP address used to access the terminal from a device connected to the terminal IMEI number The IMEI number International Mobile Equipment Identity of the terminal This is a unique number that identifies your terminal Antenna status The status of the antenna The antenna status can be e Sky scan The antenna is searching for the BGAN signal e Tracking The antenna has found and locked to the BGAN signal The antenna is now tracking the BGAN signal e No antenna No known antenna is detected by the terminal v v o g ce 2 o v fe S fe Z a Nn Using the Dashboard 79 Chapter 4 Using the web interface Viewing information on calls and data sessions The following sections in the Dashboard show information on calls and data sessions Note 4 The counters for calls and data sessions are only intended as a guide and cannot be used for direct comparison with your airtime bill e ONGOING CALLS is a list of calls that are currently active The list shows the call type and the time connected for each call e ONGOING DATA SESSIONS is a list of data profiles that are currently active including the external IP address that is assigned to each profile e SESSIONS TOTAL lists the totals for each connection The list shows the time co
50. of the data channel by defining network user groups and profiles The following picture gives an overview of the parameters involved C Primary A pes MAC address Network profile a gt D gt gt gt Desired IP es ae connection LAN port group Secondary profile N Traffic flow a filters The network user group you belong to is determined by one or more of the following e the IP address of the device you are using e the MAC address of the device you are using e the LAN port you connect to A connected IP device will automatically be assigned to the default network user group if it is not specified otherwise For specific purposes like video streaming a server on the network a fixed IP address on the connected device or changing the startup mode of a connection you must set up network groups with specific primary and or secondary profiles How to do this is described in the following sections Managing LAN network users Chapter 4 Using the web interface Network user groups The network management system divides the users of the terminal into network user groups Each network user group has a profile which determines how the users connect to the Inmarsat BGAN network The network user groups can allow or restrict certain services for different users For example you may want to define e one network user group allowing both Standard and Streaming connections one network user group
51. on the BGAN network but the GPS position is received Status The status of the TracPhone system The status can be one of the following Scanning The terminal has instructed the antenna to scan for a BGAN signal The antenna status will show Sky scan Searching The antenna has found a BGAN signal and the terminal is searching for a BGAN network in order to perform a registration The antenna status will show Tracking Registering The terminal is attempting to register with the Satellite Access Station SAS Ready The terminal has registered and connected to the SAS and is ready to accept a service request a call or a data session Data active The terminal has established a call or a data session through the BGAN network No GPS fix The GPS receiver has not yet achieved position fix It may take some time to achieve GPS fix depending on a number of conditions First of all the antenna should have an unblocked view to as much of the sky as possible The terminal will not be able to register with the SAS without a GPS fix Not registered The terminal has not been able to register with the BGAN network Satellite selection The satellite selected for logon For further information see Selecting the preferred BGAN satellite on page 153 Using the Dashboard Chapter 4 Using the web interface Current satellite The satellite to which the system is currently logged on Unit serial number The serial
52. only IP handset e Enter the phone book of the IP handset scroll to the wanted number and press the off hook key or e press the off hook key from the main screen to display the latest calls in the call log Then scroll to the wanted number and press the off hook key again Note that this is the call log of the IP handset not of the terminal If there was an error establishing the connection refer to the Troubleshooting Guide on page 187 If you are using the IP handset the handset may show an error message Depending on the type of error the web interface may also show an error message See Viewing the Event list or the Event log on page 182 Using a phone or fax machine 47 Chapter 3 Operating the system Receiving a call To be able to receive a call the phone must be connected to the relevant interface on the terminal By default all devices connected to the Phone Fax interface the ISDN interface or the LAN PoE interface will ring when one of the mobile numbers is called Note however that this depends on the call type settings and on the local exchange settings Refer to Selecting the incoming call type on page 46 and Setting up the local exchange function on page 118 Call log 48 Information of outgoing calls received calls and missed calls is stored in the call log of the terminal You can view the call log in the web interface under CALLS For further information see Viewing the lists of calls and data s
53. packets are identified they are assigned a 64 kbps Streaming channel the Streaming 64 profile 2 The filter with evaluation precedence index 1 checks remaining packets for TCP packets protocol number 6 on port 524 These packets are routed to the standard IP connection the Standard profile 3 Remaining traffic is routed to the standard IP connection 170 Administration Chapter 4 Using the web interface Setting up the use of SIM PIN in the terminal Enabling or disabling the use of a SIM PIN To enable or disable the use of a PIN to access the terminal do as follows 1 Select ADMINISTRATION gt SIM PIN REQUIRE PIN Require PIN on startup Enabled Disabled PIN w Apply Cancel g g CHANGE PIN 2 Old PIN D New PIN az Confirm new PIN Apply Cancel 2 Under REQUIRE PIN select Enabled or Disabled e Ifyou select Disabled you can access and use the terminal without entering a PIN e Ifyou select Enabled you must enter a PIN before you can change settings or make calls or data sessions 3 Click Apply The new PIN settings will take effect at next power on Administration 171 Chapter 4 Using the web interface Changing the SIM PIN To change the PIN used to access the terminal do as follows 1 Select ADMINISTRATION gt SIM PIN REQUIRE PIN Require PIN on startup Enabled Disabled PIN Apply Cancel CHANGE PIN Old PIN eee New PIN EE
54. radiation iii redial 52 registering on the BGAN network 33 remote management 175 238 remote on off 24 restricted dialing 179 router function 59 Router mode 136 S safety summary iii satellite selecting 153 view selected 78 sent messages resending forwarding or deleting 91 viewing status 91 serial number 78 antenna 96 services limitations 16 supplementary 106 supported by BGAN 14 services and interfaces combinations 17 Short dial 47 show number 115 SIM lock 16 site map of web interface 184 SMS in web interface forwarding 93 opening 93 receiving 92 replying to 93 sending 91 SMS service number 95 software uploading 148 viewing version 78 Standard IP 59 activating 60 62 definition 59 status air interface 183 connection 183 extended 183 methods for signaling 193 ongoing calls and data sessions 80 viewing 77 Streaming IP 59 activating 63 definition 59 supplementary services setting up 106 supported 15 using 54 support contact information 185 T telephone interface local numbers 52 setting call type 105 tools for setting up the terminal 39 total usage viewing 80 86 traffic flow filters 167 transferring a call 56 troubleshooting guide 187 typography used in this manual viii U uploading software 148 usage counter 80 86 clearing 161 Index user interfaces 39 V version of software 78 voice mail number viewing 95 voic
55. requirements Observe marked areas Under extreme heat conditions do not touch areas of the terminal or antenna that are marked with this symbol as it may result in injury Microwave radiation hazards During transmission the antenna in this system radiates Microwave Power This radiation may be hazardous to humans close to the antenna During transmission make sure that nobody gets closer than the recommended minimum safety distance On the TracPhone FB500 the minimum safety distance to the antenna panel on the focal line is 1 3 m based ona radiation level of 10 W m The radiation level is 100 W m at a distance of 0 4 m from the antenna panel Refer to the drawing on the next page On the TracPhone FB250 the minimum safety distance to the antenna panel on the focal line is 0 6 m based on a radiation level of 10 W m The radiation level is 100 W m at a distance of 0 2 m from the antenna panel Refer to the drawing on the next page iii LE LED MICROWAVE RADIAT personnel within safety I LPR ION No distance ee i Safety distance FB500 1 3 m 10 W m 0 4 m 100 W m FB250 0 6 m 10 W m 0 2 m 100 W m 25 for FB500 60 for FB250 Distance to other equipment Do not move the antenna closer to radars than the minimum safe distance specified in the installation manual it may cause damage to the antenna Compass Safe Distance TracPhone Terminal min 0 3 m TracPhone FB500 antenna
56. the Calli l g inniinn s 86 Handling SMS messages ccscsscesecssesseescssccesssceesseseessees 89 Setting up the interfaces cccssesesscsessseseesssssesssseeeees 96 Managing LAN network users sccessessesseseceseseeeseeseeees 130 Uploading Software ccccscccsssscssecssssssescesecsssseeesessseeees 148 Selecting the preferred BGAN satellite cceeseseeees 153 Selecting the language sccsssssesscesesssessesesesessesseeaes 155 Administration sitessscacasescssseszossessescaevacesdcoassccesssscspiezacdeess 156 Help desk and diagnostic report ccscesseesecesecsseeseeeees 180 Event logging and self test c cscssssseesessesseseceseeseeeees 182 Site map aseene nE n 184 Troubleshooting Getting support cceseessesseeseceescesecesesssessesesesessseeecees 185 Uploading software ccccsccssssscssecssssssescesecsssseeeseeseeeees 186 Troubleshooting guide ssccescsssesssesssesseesssssesseeeeees 187 Status SIgNaNNg isisisi nisin 193 Logging Of events cccsesessecessscscsscssssssesssseeesesseessees 213 Reset DUON siosaia eienn E 214 List of reserved IP subnets cscessescesececeeeeseceeeeeeetees 216 App A Glossary Index Table of Contents Supported AT commands for PPPOE scsscsseeseesceseeers 217 Conformity TracPhone FB500 cceeesccsescessssscscccessssseesesesessssessseeees 221 TracPhone FB500 19 Rack ccecseseessssteceseesesssee
57. time per TracPhone system SMS service The BGAN system provides a Short Messaging Service SMS for sending and receiving SMS messages to and from the terminal Supplementary services The BGAN system also provides the following supplementary services e Call hold e Call waiting e Call forwarding e Voice mail e Call barring The Inmarsat BGAN system 15 Chapter 1 Introduction Limitations SIM lock The supplier may have locked the SIM card to a specific provider For further information contact your supplier Limitations in available services The services available depend on your airtime subscription Your SIM card may not allow for all the services described in this manual Also some services may not be available at the edge of coverage areas i e in low elevations The thin lines in the coverage map below enclose the areas with an elevation angle of 20 degrees or more For further information on coverage please refer to the Inmarsat home page at www inmarsat com 16 The Inmarsat BGAN system Services and interfaces Chapter 1 Introduction The following table shows which equipment and interfaces you can use to access the services listed in the left column Interface on the terminal Service Phone Fax LAN PoE ISDN Analog IP handset ISDN telephone 3 1 kHz telephone Audio f 5 G3 Fax machine G4 Fax machine in G3 mode F Standard Analog IP handset ISDN tele
58. to ground When the terminal is notified of an incoming call from the satellite interface the switch opens no connection to ground When the call is answered or the caller gives up and releases the call the switch is closed again e Normally Open The internal switch at pin 1 is normally open no connection to ground When the terminal is notified of an incoming call from the satellite interface the switch is closed pin 1 is connected to ground When the call is answered or the caller gives up and releases the call the switch is opened again Pin 2 Warning Error output Pin 2 acts as a built in switch in the terminal Pin 2 can be used to provide an external signal that indicates active warning error condition s You can configure pin 2 to be Normally closed or Normally open Setting up the interfaces 125 Chapter 4 Using the web interface 126 e Normally Closed default The internal switch at pin 2 is normally closed pin 2 is connected to ground When an alarm occurs the switch opens no connection to ground The switch is closed again when all warnings errors are cleared e Normally Open The internal switch at pin 2 is normally open no connection to ground When an alarm occurs the switch is closed connected to ground The switch is opened again when all warnings errors are cleared Pin 3 Mute output Pin 3 acts as a built in switch in the terminal Pin 3 can be used to provide an external signal th
59. to this manual and to the TracPhone FB500 and TracPhone FB250 systems Title and description Document number TracPhone FB250 amp FB500 34 125646 Installation Guide Explains how to install the TracPhone terminal the TracPhone FB500 antenna and the TracPhone FB250 antenna TracPhone FB250 amp FB500 54 0554 Quick Reference Guide A short guide to the most important functions of the TracPhone systems TracPhone IP Handset User s Guide 34 126059 Explains the features and functions of the IP handset The IP handset works as a standard IP handset but also serves as a user interface for the TracPhone systems vii Typography viii In this manual typography is used as indicated below Bold is used for the following purposes e To emphasize words Example Do not touch the antenna e To indicate what the user should select in the user interface Example Select SETTINGS gt LAN Italic is used to emphasize the paragraph title in cross references Example For further information see Connecting Cables on page Chapter 1 Chapter 2 Chapter 3 Table of Contents Safety summary ccccscessesecessesceccesesseesssseecseeatessenees iii About the manual eeeeeeeececeesceeececeeeeecceeeeeeeseeeees vi Introduction Welcome sekresie irese areae eae reee a SE Raet 1 Features and interfaces csssssescssececeeseeeceseeceseeceeeeeeeees 3
60. type of service etc is combined in each packet filter in the list v v c o g ce 2 wv v ia S fe Z Nn Administration 167 Chapter 4 Using the web interface Defining traffic flow filters To define the traffic flow filters do as follows 1 From the left navigation pane select ADMINISTRATION gt Traffic flow filters Eval r Dest Source Type prs PE Profile Source Address Subnet Mask Prot No ena eee n Service 0 Streaming 64 17 1024 5000 Edit Delete New entry 2 Click the link New entry ENTER ALUES FOR NEW FILTER Eval Prec Index i E Profile Streaming 32 Source Address IIL IC Subnet Mask LOCC Prot No L Dest Port Range L To o Source Port Range L To o Type of Service L Type of Service Mask L Cancel 3 Select a number in the Eval Prec Index drop down list 168 Administration Chapter 4 Using the web interface The evaluation precedence index defines the order in which the traffic flow filters are applied to packets 0 is first then 1 2 etc Note 4 This field is mandatory Each filter must have a different Evaluation Precedence Index 4 Select the Profile from the drop down list The available profiles are the profiles listed under ADMINISTRATION gt Profiles 5 Fillin one or more of the following fields to define the filter The allowed ranges appear in hover text when you pass the mouse over the fields Source address Subnet mask
61. until they have been moved to the Inbox Options for SMS messages in the Inbox v v o g 2 D v es S fe S Nn The messages in the Inbox are the incoming messages that have been read and moved from the list of new messages refer to the previous section From the Inbox you have the following options e Click Reply to reply to a message Then type in your reply and click Send For information on how to include the original message in your reply see Setting up the default message options on page 94 e Click Forward to forward a message to someone Then type in the phone number in the Recipient field and click Send e Click Delete to delete the message e Click Delete all messages in Inbox to delete all read messages in the Inbox Handling SMS messages 93 Chapter 4 Using the web interface Configuring message settings Setting up the default message options 94 You can set up general options for your outgoing messages These settings apply by default to all your outgoing messages Note however that you can change the Delivery notification setting for an individual message For further information see Sending an SMS message on page 89 Do as follows 1 Select MESSAGES gt Message settings from the left navigation pane SMS service center 870772001799 Edit Voice mail number 870772001899 Include message in reply Yes No Delivery notification Cyes No Apply C
62. will be shut down in 10 seconds if the situation persists 0801B Lost Communication Contact your connection to with the GPS distributor if the the GPS receiver in the warning persists receiver antenna is lost 0801D Uploading New firmware is Contact your firmware to being uploaded to distributor if the antenna the antenna Event is not cleared The Event will be within 5 minutes cleared when upload has finished 206 Status signaling Chapter 5 Troubleshooting ID Event Text Explanation Remedy 0802C Firmware The terminal was Contact your update still unable to upload distributor fails after new firmware to the several antenna retries 0802D Firmware The terminal was Reboot the update failed unable to upload terminal new firmware to the antenna somar your distributor if the problem persists 0802E Firmware is The firmware in the Update the terminal older than antenna is newer software current than expected by antenna the terminal version 0802F Antenna main Antenna failed to Reboot the image could start up normally terminal not be loaded Contact your distributor if the problem persists 08030 Antenna could Antenna failed to Reboot the not enter main start up normally terminal application mode Contact your distributor if the problem persists Status signaling 207 o c te e lt n a Q 2 Chapter 5 Troubleshooting
63. you can set this interface to 3 1 kHz Audio only This will mean that if an incoming Standard Voice call is received this Phone Fax interface will not ring When connecting a G4 fax or a modem to the ISDN interface in the TracPhone FB500 system you must use UDI Note 4 UDI and RDI are not available with the TracPhone FB250 system so you cannot connect a G4 fax machine nor a modem to the ISDN interface on the TracPhone FB250 system Selecting the default outgoing call type 44 To select the default call type for outgoing calls do as follows e ISDN Select the call type in the web interface under SETTINGS gt ISDN For further information see Configuring the ISDN interface on page 106 e Phone Fax Select the call type for each port in the web interface under SETTINGS gt Phone Fax Using a phone or fax machine Chapter 3 Operating the system For further information see Configuring the Phone Fax interface on page 104 e IP handset Select the call type for each handset in the web interface under SETTINGS gt IP Handset gt Call settings For further information see Setting the call types for IP handsets on page 123 Overriding the default outgoing call type To override the default setting for a specific outgoing call do as follows To use Standard Voice for the call dial 1 before the number e To use 3 1 kHz Audio for the call dial 2 before the number Example To make a call to the number 45 3955
64. 0 A 24 V 5 ms If a 24 V DC power bus is not available an external 115 230 VAC to 24 V DC power supply can be used Do not operate in an explosive atmosphere Do not operate the equipment in the presence of flammable gases or fumes Operation of any electrical equipment in such an environment constitutes a definite safety hazard Keep away from live circuits Operating personnel must not remove equipment covers Component replacement and internal adjustment must be made by qualified maintenance personnel Do not replace components with the power cable connected Under certain conditions dangerous voltages may exist even with the power cable removed To avoid injuries always disconnect power and discharge circuits before touching them Failure to comply with the rules above will void the warranty About the manual Intended readers This manual is a user manual for the TracPhone FB500 system and the TracPhone FB250 system The readers of the manual include anyone who is using or intends to use one of these two systems No specific skills are required to operate the TracPhone system However it is important that you observe all safety requirements listed in the beginning of this manual and operate the system according to the guidelines in this manual Most current version This manual may not always reflect the latest software functionality of your terminal To obtain the latest version of the manual please visit www kvh com a
65. 228 default IP address 73 network setup 61 dialing prefixes 53 dialing restrictions 179 document number installation manual vii IP handset manual vii E Ethernet interface setting up 98 events in LED panel 197 list of active 182 exporting configuration 159 extended status 183 external access 175 external IP address viewing 80 F fax sending or receiving 57 features overview 3 236 forwarding calls 111 H handset call specific 118 Header compression 145 help desk number 180 changing in web interface 180 holding a call 55 I ignition function 23 IMEI number 78 importing configuration 159 Inbox for SMS messages replying forwarding or deleting 93 indicator functions 193 installation manual document number vii interfaces and services combinations 17 internal calls 51 Internet connection 27 IP address external setting up 136 external viewing 80 for connected device 139 for web interface 73 local setting up 99 local viewing 78 IP handset BGAN features 40 connecting 25 description 9 entering PIN 29 local numbers 52 manual vii power supply 25 setting call type 123 setting up 119 starting up 26 ISDN interface local numbers 52 setting up 106 L LAN connecting a computer 27 managing network users 130 setting up interface 98 L Band interface enabling or disabling 97 LED functions 193 light indicator functions 193 limit calls 179 l
66. 506 Edit Unreserved LAN 7 0507 0507 Edit Unreserved Phesoyfak 8 0508 0508 Edit Unreserved ISDN 9 0509 0509 Edit Unreserved Common 10 0510 0510 Edit Unreserved IP handsets 1 0511 0511 Edit Unreserved Call settings 12 0512 0512 Edit Unreserved Sorva sangs 13 0513 0513 Edit Unreserved Discrete 1 0 14 0514 0514 Edit Unreserved Upload 15 0515 0515 Edit Unreserved 16 0516 0516 Edit u d Satellite selection Edit inreserve Language 3 If you want to change the password click Edit next to the number you want to use 4 Enter the password you want for your IP handset Note 4 The TracPhone FleetBroadband IP Handset only supports numbers no letters in the password 120 Setting up the interfaces Chapter 4 Using the web interface 5 Inthe IP handset use the display menu system to enter the local number and the password you just entered in the web interface Do as follows 1 In the IP handset enter the menu system select Menu and select SIP to get the list of profiles 2 Select the BGAN profile and select Options left softkey 3 Select Edit View and change the user name and password Note that the user name is also the local number for the handset When the terminal and the handset have recognized each other a Configure link appears next to the handset in the IP handsets page of the web interface This link provides direct access to the built in web interface of the IP handset For further information refer to the user manual f
67. 64 128 256 Example AT CGEQREQ 1 1 64 64 64 64 AT CGEQMIN 218 Usage AT CGEQMIN is the requested minimum acceptable Quality of Service QoS If the requested Quality of Service can not be offered by the Core Network the data connection will not be established not even with a lower QoS Syntax AT CGEQMIN lt cid gt lt Traffic Class gt lt Max bitrate UL gt lt Max bitrate DL gt lt Guaranteed bitrate UL gt lt Guaranteed bitrate DL gt e lt cid gt is the Context Identifier 1 11 e lt Traffic Class gt is the traffic class 1 Streaming 3 Background e lt Max bitrate UL gt is the maximum bit rate up link 0 8 16 32 64 128 256 Supported AT commands for PPPoE Chapter 5 Troubleshooting e lt Max bitrate DL gt is the maximum bit rate down link 0 8 16 32 64 128 256 e lt Guaranteed bitrate UL gt is the guaranteed bit rate up link 0 8 16 32 64 128 256 e lt Guaranteed bitrate DL gt is the guaranteed bit rate down link 0 8 16 32 64 128 256 Example AT CGEQMIN 1 1 64 64 64 64 AT CGTFT Usage AT CGTFT is the Traffic Flow Template TFT This command is needed if a secondary PDP context needs to be opened The TFT specifies which IP traffic should run through which PDP context Syntax AT CGTFT lt cid gt lt packet filter identifier gt lt evaluation precedence index gt lt source address and subnet mask gt lt protocol number gt lt destination port range
68. 8800 forcing the connection to use Standard Voice dial 1 0045 39558800 followed by if calling from an analog or ISDN phone or off hook key if calling from an IP handset p3 Nn gt 7 w Le wo a Note 4 This will not change the default call type only the type used for the ongoing call Using a phone or fax machine 45 Chapter 3 Operating the system Phone numbers for incoming 3 1 kHz Audio and Standard Voice 3 1 kHz Audio and Standard Voice have separate phone numbers This way a person calling a phone connected to the terminal can select whether to use 3 1 kHz Audio or Standard Voice by using the dedicated phone number Note 4 The call type you are using must be selected in the web interface refer to the next section If the mobile numbers are listed in the web interface you can look them up as follows Connect a computer access the web interface and select PHONE BOOK gt Mobile numbers For further information see Viewing and editing the mobile numbers on page 85 If the mobile numbers are not available in the web interface refer to your airtime subscription Note 4 There are two Voice numbers one for 3 1 kHz Audio and one for Standard Voice For information on how to make a call to the terminal see Making a call to the terminal on page 49 Selecting the incoming call type 46 To select which call types are accepted for an incoming call use a computer
69. AT CGDCONT Usage AT CGDCONT is used to specify the Context parameters such as which APN the context must use i n E 2 3 e e This can be used to specify a specific APN different from the one on the SIM card Syntax AT CGDCONT lt cid gt lt protocol gt lt APN gt e lt cid gt is the Context Identifier 1 11 e lt Protocol gt is the transport protocol IP or PPP e lt APN gt is the Access Point Node e lt PDP Addr gt is the static IP address from APN NOT USED Example AT CGDCONT 1 ip bgan inmarsat com Supported AT commands for PPPoE 217 Chapter 5 Troubleshooting AT CGEQREQ Usage AT CGEQREQ is the requested Quality of Service QoS This is used to specify the QoS for the connection With this command you can start a Streaming context Syntax AT CGEQREQ lt cid gt lt Traffic Class gt lt Max bitrate UL gt lt Max bitrate DL gt lt Guaranteed bitrate UL gt lt Guaranteed bitrate DL gt e lt cid gt is the Context Identifier 1 11 e lt Traffic Class gt is the traffic class 1 Streaming 3 Background e lt Max bitrate UL gt is the maximum bit rate up link 0 8 16 32 64 128 256 e lt Max bitrate DL gt is the maximum bit rate down link 0 8 16 32 64 128 256 e lt Guaranteed bitrate UL gt is the guaranteed bit rate up link 0 8 16 32 64 128 256 e lt Guaranteed bitrate DL gt is the guaranteed bit rate down link 0 8 16 32
70. B500 system and the TracPhone FB250 system basically use the same type of terminal except that the TracPhone FB500 offers a few more features than the TracPhone FB250 See Features and interfaces on page 3 Units overview The TracPhone FB500 system includes the following main units TracPhone FB500 antenna TracPhone Terminal or TracPhone 19 Rack Terminal TracPhone FleetBroadband IP Handset amp Cradle wired The TracPhone FB250 system includes the following main units TracPhone FB250 antenna TracPhoneTerminal or TracPhone 19 Rack Terminal TracPhone FleetBroadband IP Handset amp Cradle wired Main units Chapter 1 Introduction TracPhone antennas TracPhone FB500 antenna iS e e i mo e The TracPhone FB500 system uses the FB500 antenna which is a maritime 3 axis controlled BGAN antenna The antenna contains all functions for satellite tracking including a GPS Global Positioning System A single coaxial cable carries all RF communication supply voltage and modem communication between the antenna and the terminal For information on how to install the antenna refer to the installation manual FB 500 C TRACPHONE Teg Cc TRAGPHONE _ KIVIHI This antenna is larger and provides more bandwidth than the antenna used for the TracPhone FB250 system Main units 5 Chapter 1 Introduction TracPhone FB250 antenna The TracPhone FB250 syste
71. Call barring Do as follows to bar incoming and or outgoing calls to and from the terminal 1 Select SETTINGS gt Common gt Call barring from the left navigation pane Read current settings Ok STANDARD OICE I Bar all outgoing calls M Bar outgoing international calls except to home country T Bar all incoming calls Bar all incoming calls when roaming outside the home country 3 1 KHZ AUDIO I Bar all outgoing calls M Bar outgoing international calls except to home country I Bar all incoming calls I Bar all incoming calls when roaming outside the home country DATA ISDN I Bar all outgoing calls I Bar outgoing international calls except to home country I Bar all incoming calls v v c J i ce 2 o v fe S fe Nn Bar all incoming calls when roaming outside the home country Barring PIN seee Apply Cancel Please note that some active call forward call barring or call waiting settings may prevent other call forward call barring or call waiting settings from being activated 2 Click OK next to Read current settings to make sure the page is updated 3 For each call type select which calls should be barred 4 In the Barring PIN field type in the PIN for your call barring setup Note 4 This is not the SIM PIN entered at startup but a network PIN which is supplied together with your SIM PIN 5 Click Apply Setting up the interfaces 113 Chapter 4 Using the web interface Ca
72. Cancel 104 Setting up the interfaces Chapter 4 Using the web interface 2 For each Phone Fax port set the call type for incoming and outgoing calls Note g Port 1is the connector closest to the antenna connector and Port 2 is the connector closest to the ISDN connector The call types are described in more detail in Selecting the call type on page 44 For Incoming calls you can select Standard or 3 1 kHz Audio or both If you select both any device connected to the Phone Fax interface will react ring on incoming calls If you select e g Standard the Phone Fax interface will only react on calls made to the Standard phone number e For Outgoing calls you can select either Standard or 3 1 kHz Audio The selected type will be used by default if possible for any outgoing call Note however that fax machines must use 3 1 kHz Audio Note 4 You can override the default setting for outgoing calls by dialing 1 force the call to Standard or 2 force the call to 3 1 kHz Audio before the number For further information see Overriding the default outgoing call type on page 45 3 Click Apply v v o g ce ro D v fe S fe S 5 Nn Setting up the interfaces 105 Chapter 4 Using the web interface Configuring the ISDN interface 106 services see Setting up call services on page 111 These settings apply to both the Phone Fax interface the ISDN interface and the LAN w PoE interfac
73. D C Normally closed Normally open C Normally closed Normally open O C Normally closed Normally open r C Active high Active low r Active high Active low Incoming calls I Standard 73 1 kHz Audio UDI RDI MUTE OUTPUT Calls I Standard I 3 1 kHz Audio UDI RDI Apply Cancel 2 For each pin you want to use select Enabled 3 For each pin select the function of the pin Refer to the previous section I O pins and their functions on page 125 4 If you are using the Ignition function and you want the terminal to stay on for a few minutes after the Ignition is switched off enter the number of minutes under DELAYED SHUTDOWN For further information on the Ignition function see Using the ignition system on page 23 5 If you are using a ringer output select the incoming call types that should activate the ringer under RINGER OUTPUT 128 Setting up the interfaces Chapter 4 Using the web interface 6 Ifyou are using a Mute output select the call types both incoming and outgoing that should activate the Mute function under MUTE OUTPUT 7 Click Apply v v g o g 2 o v fe S fe Z Nn Setting up the interfaces 129 Chapter 4 Using the web interface Managing LAN network users Introduction The network management system 130 With the built in router functionality the system offers a flexible use of the data channel of the BGAN service You can configure the use
74. IP handset provides a dedicated BGAN menu with a subset of the terminal configuration options For more information on the functions of the IP a o a handset refer to the user manual for the IP Ai Settings handset S BGAN Select Back IP cradle 10 The IP cradle serves as a holder for the IP handset The cradle connects to the coil cord from the handset and using an Ethernet cable to the terminal You can mount the cradle on a wall or a desktop Main units Chapter 1 Introduction The Inmarsat BGAN system What is BGAN The Broadband Global Area Network BGAN is a mobile satellite service that offers high speed data up to 492 kbps and voice telephony BGAN enables users to access e mail corporate networks and the Internet transfer files and make telephone calls e kal e i mo e is The Inmarsat FleetBroadband service FleetBroadband is a maritime communications service offered in the BGAN system Based on 3G standards FleetBroadband provides cost effective broadband data and voice simultaneously The Inmarsat BGAN system 11 Chapter 1 Introduction Coverage The Inmarsat BGAN services are based on geostationary satellites situated above the equator Each satellite covers a certain area footprint The coverage map below shows the footprints of the BGAN system For updated information on coverage see Inmarsat s home page at www inmarsat com Key 14 Americas 14 EMEA P
75. Making the first call When the Antenna and Terminal indicators in the LED panel on the terminal both light steady green you are ready to make or receive the first call The following sections provide a short guide to making calls For more detailed information see Making or receiving a phone call on page 47 Making a call from the terminal ao v oO H Nn e pz E v oO To make a call from a phone connected to the terminal dial 00 lt country code gt lt phone number gt followed by or off hook key Example To call the number 45 39558800 from an analog phone dial 00 45 39558800 Making a call to the terminal Note 4 By default all phones connected to the terminal will ring on incoming calls However you can set up a local exchange function in the terminal so that you can call a specific phone connected to the terminal See Setting up the local exchange function on page 118 To make a call to a phone connected to the terminal dial lt Mobile number gt e is the international call prefix used in front of the country code for international calls 1 The plus sign indicates the code required to dial out of one s country code area such as 00 in most of Europe 011 in the United States and other short codes in other parts of the world Making the first call 35 Chapter 2 Getting started Mobile number The mobile number of the terminal you are calling The first part of the number is
76. Nn Using the phone book 83 Chapter 4 Using the web interface Editing phone book entries Adding a new entry To add a new entry do as follows 1 Inthe phone book locate the empty entry number where you want to add the new phone number and click New 2 Type in the name and phone number of the new entry and click Save entry The new name and number are now listed at the specified entry number in the phone book Modifying an entry in the phone book To modify an entry do as follows 1 In the phone book click Edit next to the entry you want to modify 2 Modify the name or number as wanted and click Save entry The name and or number in the selected entry is now replaced with the new information Deleting an entry in the phone book To delete an entry click Delete next to the entry you want to delete Deleting all entries in the phone book To delete all the entries in the phone book click Delete all entries in phone book at the bottom of the PHONE BOOK page 84 Using the phone book Chapter 4 Using the web interface Viewing and editing the mobile numbers The mobile numbers are the phone numbers to use when making a call to the terminal To view the mobile numbers To view the mobile numbers of the terminal select PHONE BOOK gt Mobile numbers from the left navigation pane K These numbers are not listed at delivery The user must enter the numbers received from the Airtime Provider M
77. OARD PROPERTIES SESSIONS TOTAL CONNECT Airtime provider Unknown Standard voice inbound 00 19 08 GPS position Standard voice outbound 00 11 35 PHONE BOOK Acquiring MESSAGES Status Scanning 3 1 kHz audio inbound 09 30 00 CALLS Satellite selection Auto 3 1 kHz audio outbound 00 16 00 Current satellite None Standard data SETTINGS 8 00 MB ADMINISTRATION Unit serial number 05744519 Streaming 32 kbps 00 00 00 HELPDESK Software version 1 11 build 2 Streaming 64 kbps 00 00 00 SITE MAP Local IP address 192 168 0 1 Streaming 128 kbps 19 08 00 IMEI number 35871200 000019 8 Streaming 256 kbps 00 00 00 Antenna status Sky scan ONGOING DATA SESSIONS ONGOING CALLS No active data sessions No active calls PROFILES ON LAN DEFAULT GROUP Start Standard Refresh Using the Dashboard TI v v g o T 2 o v IE S fe Ez Chapter 4 Using the web interface Properties 78 The PROPERTIES section of the DASHBOARD shows the following information Airtime provider The name of your Airtime Provider GPS position The GPS position of your TracPhone system Note 4 In some cases the BGAN network does not allow the position to be displayed to the user If this is the case the display may just show GPS acquired This means that the GPS position is received but not shown This also applies if the TracPhone is not yet registered
78. OBILE NUMBERS FOR CURRENT SIM CARD Standard voice 870772420567 3 1 kHz audio 870782105234 EB UDI 64 kbps 670762105235 2 RDI 56 kbps 670762105236 Edit To enter or edit the mobile numbers To enter or edit the mobile numbers click Edit at the bottom of the page type in the numbers received from your Airtime Provider and click OK Using the phone book 85 Chapter 4 Using the web interface Using the Call log Note 4 If power to the system is interrupted the information on the currently ongoing calls connection time and data sessions transferred data cannot be saved This could mean that the airtime and bandwidth usage registered in the Call log will be inaccurate and there is a risk of being charged for more airtime than registered in the web interface Information on total usage 86 To enter the CALLS page select CALLS from the left navigation pane This page contains information on usage for circuit switched connections The listed information includes e time connected using Standard Voice and e time connected using 3 1 kHz Audio Thrane amp Thrane SIGNAL 0000000 TOTAL USAGE DASHBOARD CONNECT Standard voice 00 30 01 PHONE BOOK 3 1 kHz Audio 00 10 13 MESSAGES CALLS p Il log to fil Outgoing calis Export call log to file Received calls Missed calls Standard data sessions Streaming data sessions SETTINGS Using the Call log
79. P address FE res Jo E MESSAGES Netmask Jess J255 J255 Jo e Apply Cancel SETTINGS LAN Port forwarding Network devices 2 At DHCP status select Enabled recommended for most purposes or Disabled e Tf you select Enabled the terminal assigns dynamic IP addresses to devices connected to the terminal v v an c o T 2 o v ia S S n e If you select Disabled you need to set up a static IP address in the connected device Note 4 A number of IP subnets cannot be used in connected devices because they are reserved for internal use in the terminal See List of reserved IP subnets on page 216 3 If you want to change the Local IP address and the Netmask of the terminal type in the new address and netmask The Local IP address is the IP address of the terminal It is used for accessing the web interface By default the address is 192 168 0 1 and the netmask is 255 255 255 0 4 Click Apply Setting up the interfaces 99 Chapter 4 Using the web interface Port forwarding 100 Port forwarding enables you to set up a server connected to the terminal while the terminal is in Router mode Without port forwarding it would not be possible to contact the server from the Internet We recommend using a static public IP address for the terminal in order to provide easy access to the terminal For information on how to set up a static IP address refer to step 6 on page 136 in the section Editing a
80. SS TRACPHONE ed TracPhone FleetBroadband FB250 amp FB500 TracPhone FB250 amp FB500 User s Guide TracPhone FB250 amp FB500 User s Guide The KVH Industries TracPhone FB250 FB500 system manufactured by Thrane amp Thrane delivers high speed data and voice communications via satellite through Inmarsat s Broadband Global Area Network BGAN This user s guide provides all of the information you need to operate set up and troubleshoot the system For detailed installation information please refer to the Installation Guide soo CE TRACPHON KIVIHI Product Information Before installing the TracPhone write down the following numbers SIM card Antenna serial Terminal serial Please direct technical questions to North South America Australia Europe Middle Fast Asia KVH Industries Inc KVH Europe A S 50 Enterprise Center Kokkedal Industripark 2B Middletown RI 02842 5279 USA 2980 Kokkedal Denmark Tel 1 401 847 3327 Tel 45 45 160 180 Fax 1 401 845 8133 Fax 45 45 160 181 E mail techs kvh com E mail support kvh dk Internet www kvh com Internet www kvh com If you have any comments regarding this manual please e mail them to manuals kvh com Your input is greatly appreciated Te KVH Part 34 125645 F KVHI can 2008 2010 KVH Industries Inc All rights reserved NASDAQ QuALip Trademark Information TracPhone KVH and the
81. affic goes through the Standard Data connection e AT CGDCONT 1 ip bgan inmarsat com Specifies the APN e AT CGEQREQ 1 3 Sets cid 1 Standard data e AT CGTFT 11 1 0 17 Sets UDP TFT filter for cid 11 e AT CGEQREQ 11 1 256 256 256 256 Sets cid 11 Streaming 256K QoS e AT CGEQMIN 11 1 256 256 256 256 Specifies min acceptable QoS to Streaming 256K e AT CGDSCONT 11 1 Opens Secondary cid 11 on Primary cid 1 If you have any technical questions about the PPPoE feature please refer to your local distributor who can assist you with the configuration Supported AT commands for PPPoE Appendix A Conformity TracPhone FB500 CE R amp TTE The TracPhone FB500 is CE certified R amp TTE directive as stated in the Declaration of Conformity with R amp TTE Directive enclosed in copy on the next page 221 Thrane amp Thrane Thrane amp Thrane A S Declaration of Conformity with R amp TTE Directive The undersigned of this letter declares that the following equipment complies with the specifications of EC directive 1999 5 EC concerning Radio amp Telecommunications Terminal Equipment Equipment included in this declaration TT 3740A SAILOR 500 FleetBroadband System Consisting of TT 3738A SAILOR FleetBroadband Terminal PN 403738A TT 3052A SAILOR 500 FleetBroadband Antenna PN 403052A or TT 3052B SAILORe 500 FleetBroadband Antenna PN 403052B or TT 3052C SAILORe 500 FleetBroadband Antenna PN
82. ancel 2 Ifyou want to include the original message when you reply select Yes next to Include message in reply 3 Select whether or not you want Delivery notification for SMS messages If you click Yes the Status column in the Sent folder will show the status of your message when it has been sent 4 Click Apply Handling SMS messages Chapter 4 Using the web interface Viewing or changing SMS service center number The SMS service center number identifies the SMS service center used when sending and receiving SMS messages The SMS service center number is stored on the SIM card e To see the SMS service center number select MESSAGES gt Message settings from the left navigation pane e To change the number click Edit next to SMS service center change the number and click Save Then click Apply to apply all changes in the page The SMS service center number is provided from your Airtime Provider Viewing the Voice mail number You get an SMS notification in the web interface when you have received Voice mail The Voice mail number is the number you call to hear your incoming voice mail Note 4 The Voice mail number is only listed here if it is available on the SIM card Otherwise see the information included in the SMS notification or refer to the documents included with your Airtime subscription w v o g ce 2 wv v IE S S Nn To see the Voice mail number select MESSAGES
83. and select SETTINGS gt Satellite selection Then select Auto to let the terminal automatically find the satellite with the best signal or select a satellite visible from your current position 210 Status signaling Chapter 5 Troubleshooting ID Event Text Explanation Remedy 0804D Antenna The software is Upload new firmware image corrupt software to the is missing in terminal Refer to terminal Uploading software on page 148 08054 Transmission The system stops all None aborted due to transmission due to The system must ee e critically high operate within the temperature temperature in allowed the HPA or ACM temperature range module of the to work properly antenna or For information on toolow ambient temperature in temperature limits the ACM see the installation module manual 08056 USIM rejected The type of USIM Make sure you have card inserted in the terminal is not correct for your terminal the correct type of USIM card For example an USIM card for a land mobile system will not work for a maritime system and vice versa o c e e n w Q 2 Status signaling 211 Chapter 5 Troubleshooting ID Event Text Explanation Remedy 0900A Antenna An EEPROM is Power cycle the Write defective or the system If the fault verification EEPROM persists contact fault in communication your distributor
84. andset as a user interface for the TracPhone system as well as for making calls The IP handset has a dedicated menu for the TracPhone system You find a list of the menu items available in The IP handset on page 40 For information on how to start up the IP handset see Connecting the TracPhone FleetBroadband IP handset on page 25 For further information on how to use the IP handset refer to the IP Handset User Manual Using the IP handset Chapter 4 Using the web interface This chapter describes how to use the web interface to operate set up and configure your TracPhone system Introduction The web interface What is the web interface The web interface is built into the terminal and is used for operating setting up and configuring the system You can access the web interface from a computer with a standard Internet browser 71 v v g o i ro D v fe S fe S a Chapter 4 Using the web interface Proxy settings when accessing the web interface 72 If you are connecting your computer using a LAN or WLAN interface the Proxy server settings in your browser must be disabled before accessing the web interface Most browsers support disabling of the Proxy server settings for one specific IP address so you can disable Proxy server settings for the web interface only if you wish Consult your browser help for information To disable the use of a Proxy server completely do as follows
85. andwidth for the actual payload v v o g ce ro D v Ta S fe Nn e Header Compression disabled Recommended in noisy environments If Header Compression is disabled the system will be less sensitive to noise Managing LAN network users 145 Chapter 4 Using the web interface Profiles A profile is a collection of Quality of Service QoS settings and other settings defining the mode in which data is transmitted on an interface For example a profile is used to define whether a connection should be a Standard or Streaming connection You can select between a number of predefined profiles or define your own profiles for your data transmission Note 4 If you have selected more than one profile one primary and one or more secondary profiles for an interface you must define a traffic flow filter before you can establish a valid connection You need an administrator password to define profiles and traffic flow filters NAT Network Address Translation 146 NAT enables a local area network to use one set of private IP addresses for internal traffic and an assigned or static IP address for external traffic The built in NAT module in the terminal makes all necessary address translations between the local area traffic and the external traffic If more than one user is connected you must select a network user group with Router mode to use the NAT of the terminal Managing LAN network users
86. aration The safety requirement with respect to the LVD directive 73 23 EC is met by conforming to the harmonized EU standard EN 60950 The protection requirement with respect to the EMC directive 89 336 EC is met by conforming to the harmonized EU standard EN 60945 Effective use of frequency spectrum is met by a conformity assessment by the National Telecom Agency Denmark Notified Body No 0170 on the basis of the harmonized EU standard ETSI EN 301 444 Manufacturer Thrane amp Thrane A S Lundtoftegardsvej 93D DK 2800 Kgs Lyngby Denmark Porsvej 2 DK 9200 Aalborg SV Denmark Place and Date Kgs Lyngby 22 November 2007 0170 Walther hyged CEO Thrane amp Thrane A S Doc no 99 126559 A Page 1 of 1 Thrane amp Thrane A S Lunotoftegaardsvej 93 D DX 2800 Kys Lyngby Denmark T 45 395588 00 F 45 3955 88 83 info thrane com www thrane com Bank Danske Bank Comp reg 65 72 46 18 VAT DK 20 64 64 46 Appendix A Conformity TracPhone FB250 19 Rack gt iS 2 c oO CE R amp TTE The TracPhone FB250 19 Rack is CE certified R amp TTE directive as stated in Declaration of Conformity with R amp TTE Directive enclosed in copy on the next page TracPhone FB250 19 Rack 227 Thrane amp Thrane Thrane amp Thrane A S Declaration of Conformity with R amp TTE Directive The undersigned of this letter declares that the following equipment complies with the sp
87. arer types which give a wide range of data rates from 16 kbps up to 492 kbps By utilizing different modulation schemes variable coding rate and power adjustment it is possible to change the bearer type to give optimum throughput with efficient use of the satellite resources International Mobile Equipment Identity A unique number identifying your terminal Internet Protocol Integrated Services Digital Network A circuit switched telephone network system designed to allow digital transmission of voice and data over ordinary telephone copper wires resulting in higher quality and speed than are available with analog kilobits per second Local Area Network Light Emitting Diode MSN NAT PDP PIN PoE POST PPPoE PS Glossary Multiple Subscriber Numbering In most pieces of ISDN equipment you can program multiple subscriber numbers The number programmed into the equipment should be the dial in number that you wish that piece of equipment to answer gt oO n 2 Network Address Translation An Internet standard that enables a local area network to use one set of IP addresses for internal traffic and a second set of addresses for external traffic A NAT module makes all necessary address translations Packet Data Protocol A network protocol used by external packet data networks that communicate with a GPRS network Personal Identification Number A code number used to provide access to a
88. at is active during a phone call The signal can be used to mute external equipment You can configure pin 3 to Normally closed or Normally open e Normally Closed default The internal switch at pin 3 is normally closed pin 3 is connected to ground During phone calls the switch opens no connection to ground When the call is ended the switch is closed again connected to ground e Normally Open The internal switch at pin 3 is normally open no connection to ground The switch is closed connected to ground during phone calls When the call is ended the switch opens again no connection to ground Pin 4 Radio silence input Activation of this pin causes the system to assume radio silence i e to stop all transmission from the system The terminal gracefully closes all open connections and deregisters from the BGAN network No transmission is allowed until the pin is deactivated You can configure pin 4 to Active low or Active high e Active low default Connect pin 4 to ground lt 1 2 V DC when it should be activated e Active high Connect pin 4 to ground lt 1 2 V DC When it should be activated disconnect it from ground Pin 5 8 Ignition input The ignition function can be used to turn on off the terminal by means of an external signal The external signal that triggers the ignition function can be either positive DC voltage or ground The ignition function uses pin 5 together Setting up the interfaces
89. ause of the high start up current Starting up the terminal 23 Chapter 2 Getting started Using a remote on off switch Note 4 In the 19 Rack version of the terminal the remote on off function is normally not available because it is used for the front switch If an external switch is connected to the remote on off pins in the DC connector you may leave the power switch in the connector panel in the on position and use the remote switch to turn the terminal on and off When the remote switch is off the terminal is off However if you leave the power switch on the terminal in the on position you can always switch the terminal back on with the remote switch The standby current when the remote switch is off is max 2 mA For further information on the remote on off function refer to the installation manual for the TracPhone systems Power up completed 24 When the terminal is switched on the Power indicator in the LED panel of the terminal lights green Power Terminal Antenna Message LAN1 LAN2 LAN3 LAN4 Activity SS SS za E am PoE A a a U You can now access the terminal settings but the terminal is not ready for making calls or running data sessions until the system is registered on the BGAN network You may have to enter a SIM PIN before the system can register For further information see Entering the SIM PIN for the terminal on page 29 and Registering with the BGAN network on page 33 To
90. ayed in order to ensure a precise and continuous data stream 110 Setting up the interfaces Chapter 4 Using the web interface e Ifyou select Disabled your Streaming connection will not be buffered This means the data is delivered immediately but may vary slightly in transmission speed 4 Click Apply Setting up call services Overview The setup of call services is also common for all interfaces Note 4 The terminal must be registered on the BGAN network before you can set up the call services in the web interface In the web interface you can set up the following supplementary services e Call forwarding e Call barring e Call waiting v v o g ce 9 D v fe S fe S 5 Nn Line identification e Closed user group Note that depending on the network some of these call service settings may prevent others from being activated The settings apply for all connected devices using a circuit switched service Call forwarding You can set up the terminal to automatically forward incoming calls to another phone number This information is saved in the BGAN network so it is available when the call cannot be put through and must be forwarded This service is usually set up by the airtime provider Setting up the interfaces 111 Chapter 4 Using the web interface 112 Do as follows Select SETTINGS gt Common gt Call forward from the left navigation pane Read current settings Ok
91. configuration and daily use The web interface is accessed from a computer connected to the terminal using an Internet browser No installation of software is needed For details on the web interface see Chapter 4 Using the web interface SIM card The terminal has a SIM Subscriber Identity Module slot located in the connector panel behind a small cover plate The terminal requires a dedicated FleetBroadband SIM card which you get from your Airtime Provider 8 Main units Chapter 1 Introduction The system requires a SIM card to go online and to access the settings of the terminal However using the web interface you can view the Dashboard and upload software without inserting a SIM card e e i mo e IP handset and cradle IP handset The IP Handset communicates using Internet Protocols IP The handset is not strictly dedicated to the TracPhone system but can also be used in a public network as a standard IP telephone The IP handset is powered directly from the LAN interface using Power over Ethernet PoE Main units 9 Chapter 1 Introduction When the IP handset is used with the terminal it communicates using IP between the handset and the terminal However on the BGAN network side of the terminal calls are transmitted as circuit switched calls o Circuit BGAN network switched gt connection T TracPhone terminal When connected to the terminal the
92. dded and can be selected from the lists of primary and secondary profiles when you set up your interfaces Administration Chapter 4 Using the web interface Using traffic flow filters Purpose of the traffic flow filters The purpose of the traffic flow filters is to assign different priorities to different types of traffic in order to optimize performance Example When you are browsing the Internet a Standard IP connection is normally sufficient However to have a video conference you may need a Streaming IP connection in order to obtain a direct connection without interruptions Your traffic flow filters can define these priorities so that your connection is automatically set to Streaming e g when you have a video conference What are traffic flow filters When more than one type of traffic is needed you must use both a primary and one or more secondary profiles For the BGAN core network and the terminal to classify packets received from the external network into the proper profile you need a traffic flow filter A list of traffic flow filters consists of one to eight packet filters Each packet filter has an evaluation precedence index that is unique within all traffic flow filters associated with the profiles that share the same PDP Packet Data Protocol address The evaluation precedence index determines the order in which the filters are applied 0 is applied first then 1 and so forth Information of source destination
93. ding and Uploading software Please be informed that downloading and installing software from the Thrane amp Thrane web portal is at your own risk Thrane amp Thrane is not to be held liable for any possible damage with respect to downloading and installing software to your SAILOR 500 FleetBroadband If you have problems or questions with respect to downloading software or uploading your terminal please be informed that you will have to contact the Thrane amp Thrane distributor from where the terminal was purchased or contact your local Thrane amp Thrane distributor Please be advised that you will not be able to contact Thrane amp Thrane for end user support and that we always recommend that software upgrades are being carried out by official Thrane amp Thrane distribution partners 3 Click Check for updates Uploading software 151 Chapter 4 Using the web interface 152 The terminal will now connect to the Internet through the BGAN network using your airtime subscription It may take a minute or two to obtain the new software version When the new software version is found the web interface shows the new software version and a link for downloading the software Click the link to download the new software to your computer After saving the software follow the procedure in the previous section Uploading software from your computer to upload the software from the computer to your terminal Uploading software C
94. e Note 4 For information on how to set up call services supplementary To configure the ISDN interface do as follows 1 Select SETTINGS gt ISDN Thrane amp Thrane SIGNAL 0000000 DASHBOARD PORT 1 CONNECT PHONE BODK Incoming calls M standard M 3 1 kHz Audio M UDI M RDI MESSAGES MSN numbers lt None gt a lt None gt lt None gt lt None gt CALLS Outgoing calls automatic C Standard C 3 1 kHz Audio SETTINGS LAN e Deane Phone Fax ISDN Common IP handsets Discrete 1 0 Upload Satellite selection 2 Set the call type s for incoming calls You can select Standard 3 1 kHz Audio UDI and or RDI Note that TracPhone FB250 only supports Standard or 3 1 kHz Audio Note 4 Connected devices will only receive incoming calls with the call types that are selected here For example if only Standard is selected and a G4 fax call using call type UDI arrives a fax connected to the ISDN port will not receive the incoming call Setting up the interfaces Chapter 4 Using the web interface 3 Set the MSN Multiple Subscriber Number numbers that are to be assigned to each call type Note that this setting only applies to the call type selected above the MSN number and only if the connected device supports the call type used Important 4 If you set an MSN number to anything other than lt None gt connected devices must be programmed with t
95. e e n am 2 2 Chapter 5 Troubleshooting services Packet Switched ID Event Text Explanation Remedy 01500to SIM card No SIM card is Insert SIM card 01509 missing oma in the SIM ifthe SIM card is already inserted try removing and reinserting it 01600to SOS calls only The SIM cardis not Enter the PIN and 01609 accepted by the wait for network network Only approval If the emergency callsare problem persists allowed contact your Airtime Provider 01700 to Registration The TracPhone If the problem 01709 for voice system has not yet persists contact failed been allowed to your Airtime register for voice Provider services Circuit Switched 01800 to Registration The TracPhone If the problem 01809 for data system has not yet persists contact failed been allowed to your Airtime register for data Provider 202 Status signaling Chapter 5 Troubleshooting ID Event Text Explanation Remedy 02000 to 02009 Satellite weak signal The signal from the satellite is weak Check the line of sight to the satellite Check in the web interface under SETTINGS gt Satellite selection that you have selected Auto ora satellite covering your current position 02100 to 02109 Ciphering Off The network has turned ciphering off Do not transmit data that requires ciphering 02200to 02209 Ethernet data session
96. e If the last answered number is unlisted you are not allowed to dial back 00 followed by one of the numbers 1 199 and or off hook key Short dial phone numbers in phone book 0300 followed by or off hook key Local call broadcast to both analog phones 0 followed by one of the numbers 301 302 and or off hook key Local call to analog phone 0400 followed by or off hook key Local call broadcast to all ISDN phones 0 followed by one of the numbers 401 402 and or off hook key Local call to ISDN phone 0500 followed by or off hook key Local call broadcast to all IP handsets 0 followed by one of the numbers 501 516 and or off hook key Local call to IP handset 0900 followed by or off hook key Local call broadcast to all phones 52 Using a phone or fax machine Chapter 3 Operating the system Dialing prefixes Apart from the numbers above the terminal uses the following dialing prefixes e 1 before the phone number will force the connection to use Standard Voice e 2 before the phone number will force the connection to use 3 1 kHz Audio 31 before the phone number will hide the caller s phone number to the recipient e 31 before the phone number will show the caller s phone number to the recipient where it would otherwise be hidden e g because the number is an ex directory number e For analog 2 wire telephones use the R key durin
97. e such as web browsing database retrieval and server access Examples of machines interaction with remote equipment are polling for measurement records and automatic database enquiries tele machines Background is used for data which is not delay sensitive such as E mail SMS download of databases and reception of measurement records 5 Type in the bit rates in kbps in the following fields v v o amp ce 2 o v Je S fe Z Nn Note 4 For TracPhone FB250 the maximum allowed bit rate is 128 kbps Maximum bit rate ul kbps is the maximum upload bit rate allowed for this profile e Maximum bit rate dl kbps is the maximum download bit rate allowed for this profile e Guaranteed bit rate ul kbps is the guaranteed upload bit rate needed for this profile e Guaranteed bit rate dl kbps is the guaranteed download bit rate needed for this profile Note 4 When you click Apply the bit rate values you typed in may be rounded off because only certain values are allowed Administration 165 Chapter 4 Using the web interface 166 10 1 12 13 In the Delivery order field select from the scroll list whether or not data should be delivered in the same order it was sent Yes means the data packets are delivered in the same order they were sent In the Maximum SDU size byte field type in the maximum allowed packet size in Bytes rounded off to nearest 10 The max
98. e quality 44 setting for IP handsets 123 setting for ISDN 106 setting for Phone Fax interface 105 wW waiting calls 54 114 web interface accessing 71 browser settings 72 definition 71 navigating 75 site map 184 239 KIMI www kvh com KVH Industries Inc KVH Europe A S 50 Enterprise Center e Middletown RI 02842 5279 e U S A Kokkedal Industripark 2B 2980 Kokkedal e Denmark Phone 1 401 847 3327 e Fax 1 401 849 0045 Phone 45 45 160 180 Fax 45 45 160 181 E mail info kvh com E mail info kvh dk 2008 2010 KVH Industries Inc KVH and TracPhone are registered trademarks of KVH Industries Inc 98 125645 KVH F TPFB250_500_Thrane_UG_Cvr_12 10
99. e system Making local phone calls You can make local calls between various phones connected to the terminal Local phone numbers always start with 0 Note 4 Remember the 0 at the start when you dial a local phone number If you accidently dial a 3 digit number you may get one of Inmarsat s short dial numbers instead of a local number For an overview of the numbers assigned to each type of interface see Local numbers and special purpose numbers in the next section To make a local call dial lt local number gt followed by or off hook key K If you are using local numbers for ISDN devices the numbers must be programmed in the devices For further information refer to the documentation for your ISDN device v Nn gt 7 w Le wv a Local numbers for IP handsets must also be programmed in the IP handsets However the first IP handset that is connected is automatically assigned the local number 0501 Using a phone or fax machine 51 Chapter 3 Operating the system Dialing functions Local numbers and special purpose numbers There are a number of dialing functions available in the terminal The following list shows the allocated special purpose numbers for the terminal Number Function 0 followed by or off hook key Redial last called number on this interface 00 followed by or off hook key Redial last answered call on this interface Not
100. e terminal does not accept more than 100 incoming messages including read and unread messages If you have received 100 messages you have to delete some of them in order to free space for new messages Otherwise the new messages are rejected If the message is not an SMS message but information of voice mail call your Voice mail service number to hear the Voice mail The Voice mail service number is normally listed in the SMS message You may also find the Voice mail service number under MESSAGES gt Message settings Note that the voice mail number is only shown here if it is available on the SIM card Otherwise refer to the information included with your Airtime subscription 92 Handling SMS messages Chapter 4 Using the web interface Options for new SMS messages To see new messages click MESSAGES from the left navigation pane Besides viewing the new messages you have a number of options for what to do with each message e Click Archive to move it to your Inbox containing read messages e Click Reply to reply to a message Then type in your reply and click Send For information on how to include the original message in your reply see Setting up the default message options on page 94 e Click Forward to forward a message to someone Then type in the phone number in the Recipient field and click Send e If you want to move all the new messages click Move all new messages to Inbox K New messages cannot be deleted
101. ecifications of EC directive 1999 5 EC conceming Radio amp Telecommunications Terminal Equipment Equipment included in this declaration TT 3742A T19 SAILOR 250 FleetBroadband 19 Rack Consisting of TT 3050A SAILOR 250 FleetBroadband Antenna PN 403050A TT 3738A T19 SAILORe FleetBroadband Terminal 19 Rack PN 403738A T19 Equipment Applicability The SAILOR 250 FleetBroadband 19 Rack is a system that provides voice fax or high speed data communication through the Inmarsat satellite service world wide between a ship and any destination in the world Declaration The safety requirement with respect to the LVD directive 73 23 EC is met by conforming to the harmonized EU standard EN 60950 The protection requirement with respect to the EMC directive 89 336 EC is met by conforming to the harmonized EU standard EN 60945 Effective use of frequency spectrum is met by a conformity assessment by the National Telecom Agency Denmark Notified Body No 0170 on the basis of the harmonized EU standard ETSI EN 301 444 Manufacturer Thrane amp Thrane A S Lundtoftegardsvej 93D DK 2800 Kgs Lyngby Denmark Porsvej 2 DK 9200 Aalborg SV Denmark Place and Date Kgs Lyngby 5 November 2008 eS ss Lars Thrane President Thrane amp Thrane A S Doc no 99 128308 A Page 1 of 1 Thrane amp Thrane A S Lundtofegaardsve 3 0 DK 2300 Kgs Lyngby Denma T AS 39558800 F 45 39553848 Bank Danske Bank Compreg 657
102. ed below refer to the documentation for your phone handset TracPhone FleetBroadband IP Handset Select Options gt Transfer in the IP handset For further details refer to the section Handling calls in the user manual for the TracPhone FleetBroadband IP Handset Analog 2 wire phones with R key Do as follows to transfer a call 1 Press R 4 lt local number gt The phone with the local number you dialed starts to ring 2 You now have two options Hang up The phone or headset you transferred the call to continues to ring When the call is answered a connection is established between the initial caller and the new recipient Do not hang up When the new recipient answers you can have a conversation before hanging up When you hang up the callis handed over to the initial caller 56 Using a phone or fax machine Chapter 3 Operating the system Sending or receiving a fax message Handling delays When sending or receiving fax messages over satellite both fax units must be capable of handling longer delays without timing out Some fax machines have an Overseas mode which enables the unit to handle the long delays Sending a fax message from the terminal can dial 2 before the number to force the connection to use 3 1 kHz Audio For further information see Overriding the default outgoing Note 4 If the default setting in the web interface is not 3 1 kHz Audio you call type on page 45 v
103. er group is a group of users permitted to make calls to each other but not to users outside the group To define the settings for these user groups do as follows 1 Select SETTINGS gt Common gt Closed user group from the left navigation pane GROUPS Group index Active Group no o C boo i oO booo 2 oO b gt 3 C boo 4 C booo 5 c b 6 o b z C booo 8 c EE 9 e bt 10 ce Subscribed SETTINGS FOR ACTIVE CLOSED USER GROUP These settings are not used for subscribed closed user group I outgoing Access I Preferential Apply Cancel 2 Type in your user group number s under Group no Your airtime subscription lists your user group number s 3 Select which group s should be active If you select Subscribed the group s included in your subscription will be active Setting up the interfaces Chapter 4 Using the web interface 4 To allow outgoing access for the activated user group s select Outgoing Access under SETTINGS FOR ACTIVE CLOSED USER GROUP Note that if you selected Subscribed above this setting will not be used 5 Select Preferential if you want the activated user group to be selected when a member of a user group does not specify the group number during call set up Note that if you selected Subscribed above this setting will not be used 6 Click Apply v v o g ce 2 o v fe S fe Z a Nn Setting up the interfaces 117 Chapter 4 Using the web i
104. erminal is flashing orange The terminal restores factory settings and reboots the system While the terminal is booting press and hold the Reset button For service use only The bootloader initiates software upload Refer to the installation manual for details Reset button 215 o c e e T n aa Q 2 Chapter 5 Troubleshooting List of reserved IP subnets 216 Some IP subnets are reserved for internal use in the terminal If any of these addresses are assigned to external equipment connected to the terminal the terminal and connected equipment will not be able to communicate The following local IP subnets are reserved for internal use in the terminal The netmask for all of these subnets is 255 255 255 0 192 168 2 0 192 168 3 0 192 168 4 0 192 168 5 0 192 168 6 0 192 168 7 0 192 168 8 0 192 168 9 0 192 168 10 0 192 168 16 0 192 168 17 0 192 168 18 0 192 168 19 0 192 168 20 0 192 168 21 0 192 168 22 0 192 168 23 0 192 168 24 0 192 168 25 0 192 168 26 0 List of reserved IP subnets Chapter 5 Troubleshooting Supported AT commands for PPPoE Overview of supported AT commands You can use PPPoE to issue AT commands to the terminal for example specifying Quality of Service parameters or which APN to use The following AT commands are supported e AT CGDCONT e AT CGEQREQ e AT CGEQMIN e AT CGTFT e AT CGDSCONT Functions of the supported AT commands
105. essions on page 87 Using a phone or fax machine Chapter 3 Operating the system Making a call to the terminal Note 4 By default all phones connected to the terminal will ring on incoming calls However you can set up a local exchange function in the terminal so that you can call a specific phone connected to the terminal See the next section Using the local exchange on page 50 To make a call to a phone connected to the terminal dial lt Mobile number gt e is the international call prefix used in front of the country code for international calls Mobile number The first part of the mobile number is always 870 which is the country code for the BGAN system If the mobile numbers are listed in the web interface you can look them up as follows v Nn gt 7 wo mn i wo a Connect a computer access the web interface and select PHONE BOOK gt Mobile numbers For further information see Viewing and editing the mobile numbers on page 85 If the mobile numbers are not available in the web interface refer to the documents included with your airtime subscription Note 4 There are two Voice numbers one for 3 1 kHz Audio and one for Standard Voice 1 The plus sign indicates the code required to dial out of one s country code area such as 00 in most of Europe 011 in the United States and other short codes in other parts of the world Using a phone or fax machine
106. etting the common interface settings on page 109 e SIM default The APN is taken from the SIM card If you want to use a static IP address on the external network select this option either here or in the Common setting e Network assigned The APN is assigned from the network e User defined Type in the APN APNs are provided from the Airtime Provider If your APN uses a password type in the user name and password provided from the Airtime Provider Note 4 If you are going to use the static IP address from your SIM card the user name and password are mandatory See step 6 above At Automatic activation select whether the profile selected in the next step should be activated automatically or manually Note 4 If the selected primary profile is a Streaming profile this setting has no effect Streaming profiles must always be activated manually from the Dashboard e Disabled means you can activate deactivate the profile from the Dashboard e Enabled means the profile is activated automatically as soon as the system is ready Select the Primary profile Select a profile from the Primary scroll list This profile is used by this network user group as a first choice when possible There are several predefined profiles Standard Streaming 8 kbps Streaming 16 kbps Streaming 32 kbps Streaming 64 kbps Streaming 128 kbps and Streaming 256 kbps only TracPhone FB500 Additionally you can define your own custom pr
107. etting up the interfaces 97 Chapter 4 Using the web interface Configuring the LAN interface Overview The TracPhone terminal has 4 LAN connectors with PoE Power over Ethernet The major part of the LAN parameters are set up in the network management pages which require administrator password For information on these settings refer to Managing LAN network users on page 130 Ao All connections to the LAN interface may be affected when you change the settings below This also includes your own current connection Setting up the local LAN IP addresses In the web interface you can set up the IP addressing between the terminal and devices connected to the terminal The terminal has a built in DHCP server which can be used to dynamically assign IP addresses to devices connected to the terminal You can also set up the local IP address used by the connected devices to access the terminal The drawing below shows the default setup Local IP addresses default setup Device 1 assigned by the terminal DHCP 192 168 0 1 Terminal assigned by the terminal DHCP Device 2 a h 192 168 0 1 98 Setting up the interfaces Chapter 4 Using the web interface To change the local IP addresses do as follows 1 From the left navigation pane select SETTINGS gt LAN Thrane amp Thrane SIGNAL 0000000 DHCP DASHBOARD CONNECT DHCP status Enabled Disabled PHONE BOOK Local I
108. ewing active events Viewing GPS status e Contacts Inclusion of the terminal phone book not editable in the IP handset Contacts SIP Session Initiation Protocol Selecting viewing the SIP profile used for communication with the BGAN terminal e Date and time Possibility of using UTC time received from the BGAN satellite For further information see the user manual for the IP handset 40 General Chapter 3 Operating the system The web interface of the terminal The web interface is a built in web server for setting up and controlling the terminal using a connected computer with a browser With the web interface you can Enter the SIM PIN for the terminal DASHBOARD page e start and stop data sessions e view information on calls to from the terminal e view status of the terminal and antenna e view properties of the terminal and antenna CONNECT page e start and stop data sessions for all network user groups connected to the terminal requires administrator password PHONE BOOK page e view and edit the phone book MESSAGES page send and receive SMS messages CALLS page e view the call log outgoing received and missed calls and data SETTINGS page e set up the interfaces of the terminal e set up call services e upload software e set up network user groups requires administrator password e select the satellite to use for connection to the BGAN network e set the language in the web i
109. for connecting IP handsets or other IP equipment For information on the features and functions of the IP Handset refer to the user manual for the handset ISDN phone or G4 fax machine The terminal has one ISDN connector for connecting an ISDN phone a modem or a fax machine Note that only TracPhone FB500 supports G4 fax UDI v 72 gt 7 wo Le i Ez wv a SiM Card Onion 2 ia Fe Oxy ON L DC input 10 532V DC 14 5 5A Phone Fax 1 Phone Fax 2 ISDN LAN For information on how to connect to the interfaces see the installation manual for the TracPhone systems Using a phone or fax machine 43 Chapter 3 Operating the system Selecting the call type Definition The phone connection can use one of the following call types e Standard Voice which is a low tariff voice connection compressed to 4 0 kbps e 3 1 kHz Audio which is a high quality connection used for Premium Voice or G 3 fax UDI or RDI only on ISDN interface which is used for G4 fax or data In the web interface you can set up which type of connection to use by default when you make or receive a call from the Phone Fax or ISDN interface or from an IP handset connected to the LAN interface Standard Voice is selected by default When connecting a fax to the Phone Fax interface you must use 3 1 kHz Audio Example If you always have a fax connected to the same Phone Fax interface
110. for Internet e mail and VPN allowing Standard connections e one network user group for Remote management of systems This would be a direct Standard connection Bridge mode You can have up to 11 network user groups and global IP addresses v v o g ce ro o v IE S fe Nn Managing LAN network users 131 Chapter 4 Using the web interface Necessary steps when managing network users The steps necessary for managing network users include 1 Defining a network user group See Setting up the network user groups on page 133 The network user groups determine settings such as e QoS Standard Streaming e IP addressing Static Dynamic e Internet access mode Router Mode Bridge Mode No Internet Access Identifying a network device See Managing network devices on page 139 The network devices are identified by their IP address MAC address and optionally device name Associating the network user group and the network device See Using the network classification table on page 141 The network classification table determines which devices should belong to which network user group When a network device is connected the terminal runs through the network classification table to check if the new connection matches any of the entries in the table When a match is found the terminal establishes a packet data connection PDP context with the settings defined in the belonging network user gro
111. g ce To o v ia S fe Z Nn If you are using the same APN for many network user groups it is easier to define it once under Common and then simply select Common for the relevant network user groups Also if you change the common APN at a later stage it is automatically updated for all network user groups where the Common setting is selected Setting up the interfaces 109 Chapter 4 Using the web interface To set up the common interface settings To set up the common interface settings do as follows 1 Select SETTINGS gt Common Thrane amp Thrane SIGNAL O000000 DASHBOARD COMMON INTERFACE SETTINGS CONNECT ots PHONE BOOK SIM default MESSAGES Network assigned BEES User defined Seite PROFILES Heh Buffering on streaming profiles Enabled Disabled Apply Cancel Phone Fax ISDN Common Call forward Call barring Call waiting Line identification Closed user group 2 Select the APN You have the following options SIM default The APN is taken from the SIM card This is the recommended option unless you have special requirements e Network assigned The APN is assigned from the network User defined Type in the APN APNs are provided from the Airtime Provider 3 At Buffering on Streaming profiles select Enabled or Disabled e Tf you select Enabled your Streaming connection will be buffered This means that the transmission is slightly del
112. g 128 View details 5 T Streaming 256 view details z 3 User defined 1 Edit User defined 2 Edit User defined 3 Edit Administration 163 Chapter 4 Using the web interface 164 Name Traffic class Maximum bit rate Ul kbps Maximum bit rate DI kbps Guaranteed bit rate Ul kbps Guaranteed bit rate DI kbps Delivery order Maximum SDU size Byte SDU error ratio Residual bit error ratio Delivery of erroneous SDUs Transfer delay ms Traffic handling priority Apply _Cancel 3 Fillin the name you want for your profile Administration 2 Click Edit next to one of the user defined profiles Subscribed J pb be bp bp Subscribed eb Subscribed Subscribed x Subscribed be Subscribed Chapter 4 Using the web interface 4 Select the Traffic class from the drop down list Important 4 For best performance choose the right traffic class for your application In general Standard IP Background is best suited for TCP IP applications and Streaming IP is best suited for UDP traffic e g live video or audio You may select subscribed or one of the following e Conversational is real time two way conversation It is primarily used for voice over IP and video conferencing Streaming is real time one way communication It is primarily used for video and audio e Interactive is two way communication not real time It is used for communication that is not very delay sensitiv
113. g a call to get access to a supplementary services function The supplementary services functions supported by the terminal are described in the following sections v 72 gt 7 wv Le i wo a Using a phone or fax machine 53 Chapter 3 Operating the system Handling waiting calls During a call if a second party tries to call you you may hear a Call Waiting indication The Call Waiting indication is two beeps and a pause of 3 seconds then two beeps again etc If no action is taken the waiting call is released In the web interface you can enable or disable the call waiting indication For further information see Call waiting on page 114 Note 4 Different types of phone have different methods keys for the functions listed below If you have another type of phone than the ones listed below refer to the documentation for your phone handset Analog 2 wire phones with R key When you receive a Call Waiting indication you have the following options If you want to Do as follows standard 2 wire phone Clear the current call PressR 1 and accept the waiting call Hold the current call PressR 2 and accept the waiting call Ignore the waiting call Take no action Reject the waiting call PressR 0 54 Using a phone or fax machine Holding a call Chapter 3 Operating the system During a call you may place the initial call on hold while anothe
114. g off after use Change administrator logon User name Oe New password isd Retype new password oyy Change Configuration Save configuration to file Save Load configuration from file Browse Load Administrator logoff Logoff 2 Type in the existing user name 3 Type in the new password and retype it on the next line 4 Click Change At the next logon the new password is required 158 Administration Chapter 4 Using the web interface Saving a configuration to a file If you need to reuse a configuration in another terminal of the same type and software version you can save your current configuration to a file which can then be loaded into the other terminal K Configuration files can only be exchanged between terminals with the same software version To save your current configuration to a file do as follows 1 In the ADMINISTRATION page under Configuration click Save 2 Accept the default destination file name or type in the destination file name and location 3 Click OK The configuration is now saved to a file This file is used to load the configuration into another terminal See the next section Loading a configuration from a file v v o g ce 9 D v fe S fe S 5 Nn To load a configuration from a file do as follows 1 In the ADMINISTRATION page under Configuration click Load 2 Click Browse to browse to the file you want to import Then
115. gh temperature warning The Event list page shows a detailed list of active events including the time of the first occurrence ID and severity of the event message and a short text describing the error For more information on the event messages refer to Event messages on page 197 Event log The Event log shows the same information as the Event list but also includes events that occurred in the past and are no longer active Additionally it lists events of informational character describing normal phases of operation for the terminal 182 Event logging and self test Chapter 4 Using the web interface To view the Event log select HELPDESK gt Event log from the left navigation pane Self test The Self test performs system test on the TracPhone system similar to the tests that are performed during the Power On Self Test POST Important 4 The terminal will reboot when performing the self test All ongoing calls or data sessions will be terminated To activate a Self test do as follows 1 Select HELPDESK gt Self test Warning The terminal will reboot to perform the self test Rebooting the terminal will terminate all existing connections Self test w v My o g ce 9 o v iS S fe Se n 2 Click Self test 3 Click OK in the Warning dialog The terminal now reboots and performs a self test Extended status To see the Extended status page select HELPDESK gt Extended sta
116. gt lt source port range gt e lt cid gt is the Context Identifier 1 11 e lt packet filter identifier gt is the packet filter identifier 1 8 e lt evaluation precedence index gt This filter s Evaluation Precedence Index 0 255 e lt source addr amp subnet gt is 0 0 0 0 0 0 0 0 255 255 255 255 255 255 255 255 e lt protocol number gt is the protocol number 0 255 e lt destination port range gt is Destination Port From To 0 0 65535 65535 o G e e T n aa Q 2 e lt source port range gt is Source Port From To 0 0 65535 65535 Example AT CGTFT 1 1 0 87 48 134 251 255 255 255 0 6 20 21 1024 65535 Supported AT commands for PPPoE 219 Chapter 5 Troubleshooting AT CGDSCONT Usage AT CGDSCONT is used to specify the Secondary Contexts relation to a Primary Context The Secondary Context s cid must be different from the Primary Context s cid The Secondary Context s QoS must be set using the AT CGEQREQ command explained above Syntax AT CGDSCONT lt cid gt lt p_cid gt e lt cid gt is the cid for the Secondary Context e lt p _cid gt is the Primary Context at which the Secondary is related to Example AT CGDSCONT 1 11 Application example 220 This example shows the commands needed in order to establish a Primary Standard Data Context with a Secondary Streaming 256K Context where all UDP traffic goes through the Streaming 256K Data connection and all other tr
117. gt Message settings from the left navigation pane The Voice mail number field shows the Voice mail number Handling SMS messages 95 Chapter 4 Using the web interface Setting up the interfaces The SETTINGS page Antenna properties The SETTINGS page shows properties of the connected antenna and contains a field for enabling or disabling the L Band interface on the terminal To access the SETTINGS page select SETTINGS from the left navigation pane Thrane amp Thrane SIGNAL OO00000 ANTENNA DASHBOARD Antenna bootloader version 1 0 CONNECT Antenna software version 1 0 PHONE BOOK Antenna serial number 15704719 MESSAGES L BAND CONNECTOR CALLS L band connector C Enable Disable SETTINGS FE Apply Cancel Phone Fax ISDN Common IP handsets Discrete 1 0 Upload ofl Note 4 If the HPA module in the antenna has been replaced the Antenna serial number field shows 0 You can still see the serial number on the label underneath the antenna 96 Setting up the interfaces Chapter 4 Using the web interface Enabling or disabling the L Band interface The L Band interface is used for connecting a broadband receiver for reception of position data To enable or disable the L Band interface do as follows 1 In the L BAND CONNECTOR field of the SETTINGS page select Enable or Disable 2 Click Apply w v g o g ce 9 D v fe S fe S Nn S
118. hapter 4 Using the web interface Selecting the preferred BGAN satellite Overview By default the terminal is set up to automatically find the most appropriate satellite to connect to Auto mode However if you are located in an area with more than one BGAN satellite available you can select the satellite you prefer to use when registering on the BGAN network To select the preferred BGAN satellite To select the preferred BGAN satellite do as follows 1 Select SETTINGS gt Satellite selection from the left navigation pane Satellite selection Asia Pacific EMEA Americas v v piss c J 2 ce 2 o v fe S Nn Apply Cancel 2 Select the satellite you prefer to use If you select Auto the default setting the TracPhone system automatically uses the most appropriate satellite CHAD If you have any ongoing calls or data sessions they will be terminated when you click Apply 3 Click Apply Selecting the preferred BGAN satellite 153 Chapter 4 Using the web interface The TracPhone terminates all ongoing connections and deregisters from the current satellite before registering on the new satellite Note 4 If you have selected a satellite your TracPhone system will only try to establish a connection to the selected satellite This means that if the antenna is outside the coverage area for that satellite the TracPhone system will not be able to register with the BGAN ne
119. he next page TracPhone FB500 19 Rack 223 Thrane amp Thrane Thrane amp Thrane A S Declaration of Conformity with R amp TTE Directive The undersigned of this letter declares that the following equipment complies with the specifications of EC directive 1999 5 EC concerning Radio amp Telecommunications Terminal Equipment Equipment included in this declaration TT 3740A T19 SAILOR 500 FleetBroadband 19 Rack Consisting of TT 3738A T19 SAILOR FleetBroadband Terminal 19 Rack PN 403738A T19 TT 3052A SAILORe 500 FleetBroadband Antenna PN 403052A or TT 3052B SAILOR 500 FleetBroadband Antenna PN 403052B or TT 3052C SAILORe 500 FleetBroadband Antenna PN 403052C Equipment Applicability The SAILOR 500 FleetBroadband 19 Rack is a system that provides voice fax or high speed data communication through the Inmarsat satellite service world wide between a ship and any destination in the world Declaration The safety requirement with respect to the LVD directive 73 23 EC is met by conforming to the harmonized EU standard EN 60950 The protection requirement with respect to the EMC directive 89 336 EC is met by conforming to the harmonized EU standard EN 60945 EN 301 489 1 and EN 301 489 20 Effective use of frequency spectrum is met by a conformity assessment by the National Telecom Agency Denmark Notified Body No 0170 on the basis of the harmonized EU standard ETSI EN 301 444 Manufacturer Thra
120. hese MSN numbers You have the following options with the MSN numbers e lt None gt No MSN numbers are used An incoming call is accepted in all devices connected to this port e 1 2 3 or amp If for example you select 1 at Standard call type an incoming Standard call is accepted by all devices that are programmed with the number 1 and connected to the ISDN interface 0401 0402 These are local numbers for separate devices connected to the ISDN interface An incoming call is accepted by devices that are programmed with the selected number and connected to the ISDN interface You can combine the MSN settings v v My o g ro o v iS S fe Nn Example You have two devices connected to the ISDN interface One is programmed with the numbers 1 and 0401 the other is programmed with 1 and 0402 In the web interface you select the MSN number 1 under Standard If an incoming Standard call arrives both devices will accept the call If you make a local call to one of the local numbers 0401 or 0402 only the called device will accept the call 4 Set the call type for outgoing calls e If you select Automatic the call type will be determined by the calling device e If you select Standard all outgoing calls except UDI RDI will use the call type Standard If you make a 3 1 kHz Audio call it will be converted to a Standard call Outgoing UDI or RDI sessions will be not be influe
121. hone FB250 284 kbps Support for streaming IP at TracPhone FB500 8 16 32 64 128 256 kbps TracPhone FB250 8 16 32 64 128 kbps m ISDN Integrated Services Digital Network service only TracPhone FB500 64 kbps Voice Standard Voice 4 kbps or 3 1 kHz Audio m 4 LAN Local Area Network ports with PoE Power over Ethernet for computers e hubs IP handsets etc 2 Standard Phone Fax ports for standard phones or fax machines 1 Euro ISDN port for ISDN phones or for TracPhone FB500 only G4 fax or ISDN modem 1L Band output for connecting a broadcast receiver for maritime data 1 multi purpose I O connector with 5 configurable inputs outputs m 1SIM slot for your BGAN SIM card Built in DHCP NAT router Built in web interface allowing you to manage your phone book messages and calls and customize the terminal to your specific needs Input power 10 5 32 V DC 14 A 5 5 A CE certified Features and interfaces 3 Chapter 1 Introduction Main units TracPhone FB500 TracPhone FB250 The main difference between the TracPhone FB500 system and the TracPhone FB250 system lies in the antenna TracPhone FB500 uses an FB500 antenna which is a maritime BGAN Class 8 antenna The FB500 antenna is larger and provides more bandwidth than the antenna used for the TracPhone FB250 system TracPhone FB250 uses an FB250 antenna which is a medium size maritime BGAN Class 9 antenna The TracPhone F
122. i 4 Asia Pacific 7 7 Note 4 The map above shows Inmarsat s expectations of coverage but does not represent a guarantee of service The availability of service at the edge of coverage areas may fluctuate 12 The Inmarsat BGAN system Chapter 1 Introduction Overview of the BGAN FleetBroadband system A complete BGAN FleetBroadband system includes the TracPhone terminal with connected peripherals a TracPhone FB500 antenna or a TracPhone FB250 antenna the BGAN satellite and the Satellite Access Station SAS The satellites are the connection between your terminal and the SAS which is the gateway to the worldwide networks Internet telephone network cellular network etc army Packet Switched Network J z Satellite s IP Router TracPhone FB250 antenna Satellite Access Station SAS TracPhone FB500 antenna 250 ein TRAGPHONE gt KIMIHI ed Switch Standard voice and ISDN TracPhone i i i adran Circuit Switched Network terminal IP Handset C The Inmarsat BGAN system 13 e e e Chapter 1 Introduction The BGAN services Supported services The services currently supported by BGAN comprise A Packet Switched PS connection to the Internet e A Circuit Switched CS dialed connection for voice fax or data Short Messaging Service SMS Packet data service The BGAN network supports diffe
123. ic activation of a Standard data connection see step 11 on page 137 in Setting up the network user groups e Manual activation of a data connection see Start stop Standard IP on the LAN interface on page 62 3 Note the terminal s external IP address found in one of the following ways e If you are using SMS activation you will receive an SMS with the IP address e Otherwise connect a computer locally to the terminal and start the web interface The IP address of the terminal is shown in the Dashboard under ONGOING DATA SESSIONS in parenthesis This is the IP address you must use afterwards to access the terminal Note 4 If Static IP is included in your airtime subscription we recommend using this static public IP address for the terminal in order to provide easy access to the terminal For information on how to set up the terminal to use the static IP address from your subscription refer to step 7 on page 136 in the section Editing a network user group Using a computer Chapter 3 Operating the system Activating a data connection with an SMS To be able to activate a data connection on the terminal from a remote location the terminal must be set up as described in Remote activation on page 176 Send an SMS to the mobile number of the terminal The activation SMS must have the following format for activating and deactivating a connection e ACTIVATE lt name of network user group gt lt name of profile gt
124. ic report contains relevant information for troubleshooting When contacting your distributor for support please enclose this file To generate a diagnostic report do as follows 1 Click Generate report from the HELP DESK page In some browsers the file may open directly in your browser Note 4 It normally takes about 1 minute sometimes longer to generate the report The report may open in your browser while being generated Wait until the report is finished before saving the file To save the file select File gt Save As in your browser 2 Choose a location for the file and save it w v o g ce 9 D v fe S fe S Nn Help desk and diagnostic report 181 Chapter 4 Using the web interface Event logging and self test Viewing the Event list or the Event log Overview When an event is registered the web interface shows an event icon JN in the icon bar as long as the event is active The Event list only shows events that are currently active whereas the Event log shows the history of events that have occurred Event list To view the event list click the event icon from the icon bar at the top of the web interface or select HELPDESK gt Event list from the left navigation pane First reported ID Unit Severity Text All PoE ports except port 1 are shut 12 10 17 7 Jun 2010 08048 0 Terminal WARNING down due to high temperature 12 10 17 7 Jun 2010 01120 0 Terminal WARNING Too hi
125. ice 3 Add 192 168 11 4 00 18 F8 09 09 09 device 4 Add 192 168 11 5 00 18 F8 09 09 04 device 5 Add 3 Click Add next to a network device you want to use or type in the MAC address manually at the top of the page v v o g ce To o v ia S Da Nn Note 4 If you leave a field empty it is the same as a wild card and it will be shown as an Asterisk in the Network classification table Unless you are using a Static IP address the IP address field should always be left empty 4 Select the LAN port and Network user group you want to associate with the device Network user groups are created and defined in the Network user group page See Setting up the network user groups on page 133 5 Click Apply Managing LAN network users 143 Chapter 4 Using the web interface Removing an entry in the network classification table In the network classification table click Delete next to the entry you want to delete Changing the priority in the network classification table 144 To change the priority of an entry click the up or down arrow next to the entry NETWORK CLASSIFICATION TABLE MAC address IP address LAN port Network user group ri i Bridge comm w Edit Delete 2 Crew a Edit Delete 3 IP Handsets a W Edit Delete OO OF 1F C1 74 4C 4 Engine room a W Edit Delete m be Default group amp Edit Delete dd Changes to this page only take effect after reboo
126. ile numbers are not available in the web interface see your airtime subscription Note 4 There are four mobile numbers one for 3 1 kHz Audio one for Standard Voice one for UDI and one for RDI Receiving a fax message An analog fax machine connected to the terminal can only receive a fax with 3 1 kHz Audio Refer to Selecting the incoming call type on page 46 An ISDN G4 fax machine connected to the TracPhone FB500 terminal can only receive a fax with UDI unless it is in G3 mode TracPhone FB250 does not support UDI and cannot be used with G4 fax 1 The plus sign indicates the code required to dial out of one s country code area such as 00 in most of Europe 011 in the United States and other short codes in other parts of the world 58 Using a phone or fax machine Chapter 3 Operating the system Using a computer Interfaces The terminal has four LAN connectors for connecting computers or other LAN equipment v Nn gt 7 wo Le Ez wo a For information on how to connect to the interfaces see the installation manual for the TracPhone systems Router function The terminal has a router function which routes traffic between the local network connected to the terminal and up to 11 network connections or PDP contexts on the BGAN network The router contains NAT Network Address Translation which allows sharing of a public IP address between a number of local network users
127. imitations in services 16 line identification 115 local exchange 118 local numbers assigned 52 local phone call 51 logs clearing 161 M MAC address 78 matrix of services and interfaces 17 Index messages configuring outgoing 94 forwarding 93 opening in web interface 93 receiving in web interface 92 replying 93 sending 91 microwave radiation iii mobile numbers viewing and editing 85 navigation in web interface 75 network classification table 141 network devices 139 network management 130 network setup default 61 network terms definitions 145 0 Outbox for SMS messages resending or deleting messages 90 P phone local call 51 making calls 47 phone book 81 adding number 84 deleting all entries 84 deleting an entry 84 limited numbers 179 modifying an entry 84 phone numbers for terminal 85 237 Index Phone Fax interface local numbers 52 setting call type 105 phonebook limit calls to 179 PIN administration PIN 156 entering 29 entering in web interface 31 entering with a phone 29 entering with IP handset 29 PoE 25 port forwarding 100 Power over Ethernet 25 power supply for IP handset 25 powering the terminal 21 PPPoE enabling 101 using 67 prefixes special purpose 53 profiles for data transmission 162 properties antenna 96 system 78 Proxy server disabling 72 PUK code 30 32 Q quality of voice 44 Quick dial 47 R
128. imum packet size possible is 1520 Select from the SDU error ratio drop down list the fraction of a packet allowed to be lost or erroneous Only used if you select Yes in step 10 Select from the Residual bit error ratio drop down list the undetected bit error ratio of a packet If no error detection is requested Residual bit error ratio indicates the bit error ratio in the delivered packets In the Delivery of erroneous SDUs row select one of the following from the list e Yes means packets are allowed to contain errors This setting is suitable for delay sensitive transmission because the need for retransmission is limited The SDU Error settings in step 8 and step 9 will apply No means packets are not allowed to contain errors and the SDU Error setting in step 8 will not be applied This setting is suitable where error free transmission is important and delays are accepted e No detect means that errors will not be detected and the SDU Error setting in step 8 will not be applied In the Transfer delay ms field type in the delay in ms This is the delay from the time data is received in the terminal until it arrives at the receiving end e If the Transfer delay is 500 ms error correction is disabled e If the Transfer delay is 4000 ms error correction is applied In the Traffic handling priority row select from the drop down list which priority this connection should have Click Apply The new profile is now a
129. in areas with lt 20 elevation Refer to Limitations on page 16 Troubleshooting guide 189 o c te e n aa Q 2 Chapter 5 Troubleshooting 190 Problem Possible Cause Remedy An ISDN The cable is not Connect the cable connection properly cannot be connected established You have Connect the cable to the interface connected to the LAN interface marked ISDN The cable type or connector type is not correct For information on the correct type of connector and cable refer to the installation manual Incoming phone calls The call type used for the call is not selected in the web interface Make sure the call type used for calls to the terminal is selected in the web interface Access the web interface and select SETTINGS gt ISDN Then select the call type for incoming calls FB250 The ISDN service is not supported Use another service You may still use the ISDN interface on the terminal but only Standard voice and 3 1 kHz Audio are available No phones are ringing on incoming calls The Mute function is activated from an external device connected to the 1 0 interface of the terminal If the Mute function should not be activated deactivate it from the external device Troubleshooting guide Chapter 5 Troubleshooting Problem Possible Cause Remedy A LAN The cable is not Connect the cable connection properly
130. ing started Note that the menu item Enter PIN is only available if the terminal is waiting for a PIN Wrong SIM PIN Analog phone or ISDN phone If instead of the busy tone or dialing tone you continue to hear 2 beeps pause 2 beeps etc it means the SIM PIN was not accepted Check that you have the correct PIN and try again If a wrong PIN has been entered three times in the terminal you will hear 3 beeps pause 3 beeps etc This means you have to enter the PUK PIN Unblocking Key provided with your SIM card After entering the PUK you must enter a new PIN of your own choice 4 to 8 digits long Dial the following lt PUK gt lt New PIN gt lt New PIN gt followed by or off hook key Example If the PUK is 87654321 and the new PIN is 1234 dial 87654321 1234 1234 followed by or off hook key If you enter 10 wrong PUKs the SIM card will no longer be functional Contact your Airtime Provider for a new SIM card IP handset After having entered the user name and password for the terminal you have 3 attempts to enter the SIM PIN before you are asked to enter the PUK Pin Unblocking Key The PUK is supplied with the SIM card for your terminal Enter the PUK followed by a new PIN of your own choice The PIN must be from 4 to 8 digits long If you enter a wrong PUK 10 times the SIM card will no longer be functional and you have to contact your Airtime Provider for a new SIM card 30 Enteri
131. is setting e g for IP handsets where an Internet connection is not required The external voice connection is still available this setting only affects communication over the Internet Select Dynamic IP address This is the IP address used externally on the satellite network Refer to the next step for Static IP If you want to use a static IP address you must have it included in your airtime subscription and use that address as follows e Leave the setting in step 6 at Dynamic do not select Static IP e Select SIM default in step 9 e Type in the APN user name and password from your provider in step 10 Your terminal will then use the static IP address set up for your SIM card Note 4 Static IP is handled by the service provider Do not type in a static IP address in the Static IP address field a manually typed IP address will currently not be used by the network Set IP Header compression to Enabled or Disabled For information on IP Header compression see Header compression on page 145 Select the source of the APN Access Point Name Managing LAN network users Chapter 4 Using the web interface There are four options for setting the APN Unless you have special requirements it is recommended to use the SIM default or to set the common APN to SIM default and then select Common here You have the following options Common The APN is taken from the Common APN defined under SETTINGS gt Common Refer to S
132. isplayed as a link with the text Stop lt name of profile gt e Profiles ready to be activated are displayed as a link with the text Start lt name of profile gt Using a computer 61 wv Nn gt 7 wo Le wv a Chapter 3 Operating the system Start stop Standard IP on the LAN interface 62 By default Standard IP is not automatically activated on the terminal If you want Standard IP to be automatically activated at start up the administrator can enable automatic activation under SETTINGS gt LAN gt Network user groups When automatic activation is disabled in the Network user groups page you can manually start stop your Standard IP profile from the Dashboard by clicking Start lt name of profile gt or Stop lt name of profile gt under PROFILES ON LAN at the bottom of the page ONGOING DATA SESSIONS ONGOING CALLS No active data sessions No active calls PROFILES ON LAN DEFAULT GROUP Start Standard Refresh Using a computer Chapter 3 Operating the system Start stop Streaming IP on the LAN interface To start or stop a Streaming session click the link with the name of your Streaming profile under STREAMING PROFILES ON LAN Note 4 The Streaming link is only available if your network user group includes a Streaming profile See Editing a network user group on page 134 ONGOING DATA SESSIONS ONGOING CALLS No active data sessions No active calls
133. ld now be two copies of the sent message e Click Forward next to a message you want to forward Type in the phone number of the new recipient and click Send The terminal now attempts to send the message to the new recipient To make sure the message has been sent look in the Sent folder e Click Delete next to a message to delete it e Click Delete all sent messages to delete all the messages v v pss c o g ce ro o v IE S fe Nn Sending an SMS message to the terminal You can send an SMS message to the terminal e g from a mobile phone using one of the mobile numbers for voice Dial lt Mobile number gt The first part of the mobile number is always 870 which is the country code for the BGAN system If the mobile numbers are listed in the web interface you can look them up as follows Handling SMS messages 91 Chapter 4 Using the web interface Select PHONE BOOK gt Mobile numbers If the mobile numbers are not listed in the web interface refer to the documents provided with your airtime subscription Note 4 There are two Voice numbers one for 3 1 kHz Audio and one for Standard Voice Receiving a message If a message has arrived the icon bar at the top of the web interface shows an unopened envelope Click the envelope to see the new message s Otherwise to see new messages click MESSAGES from the left navigation pane The page shows new incoming messages Note 4 Th
134. le is used to define whether the connection is a Streaming connection or a Standard connection You can select between a number of predefined profiles or define your own profiles for your data transmission If no traffic flow filters are defined the Primary profile for a network user group is used for all traffic from that network user group See What are traffic flow filters in the next section For further information on profiles refer to the 3GPP standard TS 23 107 Quality of Service QoS concept and architecture The profiles are used in the network user groups Selecting the profiles for a network user group When you set up a network user group you select the profiles to use for that network user group You select a Primary profile and optionally one or more Secondary profiles For further information on how to select the profiles see Managing LAN network users on page 130 162 Administration Chapter 4 Using the web interface Defining new profiles When you define your profiles you can select Subscribed for many of the settings If you select Subscribed the value given in your Airtime subscription is automatically used Note 4 For TracPhone FB250 the maximum Streaming bit rate is 128 kbps To define a new profile do as follows 1 From the left navigation pane select ADMINISTRATION gt Profiles Standard View details Streaming 32 View details g S Streaming 64 View details 4 Streamin
135. ll waiting You can set up whether or not you want to receive notification of waiting calls while you are making a call or transmitting data Do as follows 1 Select SETTINGS gt Common gt Call waiting from the left navigation pane Read current settings ok STANDARD YOICE M Call waiting enabled 3 1 KHZ AUDIO Call waiting enabled DATA ISDN Call waiting enabled Apply Cancel Please note that some active call forward call barring or call waiting settings may prevent other call forward call barring or call waiting settings from being activated 2 Click OK next to Read current settings to make sure the page is updated 3 For each call type select Call waiting enabled if you want to get notification of waiting calls while you are making a call or transmitting data 4 Click Apply 114 Setting up the interfaces Chapter 4 Using the web interface Line identification You can set up the terminal to show your number when you are making a call or transmitting data Do as follows 1 Select SETTINGS gt Common gt Line identification from the left navigation pane CALLING LINE IDENTIFICATION M Show my number Apply Cancel v v o g To D v IE S fe Nn 2 Select Show my number and click Apply Setting up the interfaces 115 Chapter 4 Using the web interface Closed user group 116 Your subscription may include one or more closed user groups A closed us
136. m uses the FB250 antenna which is a medium size maritime 2 axis stabilized BGAN antenna For information on how to install the antenna refer to the installation manual 250 co TRAGPHONE a Pe TRACPHONE KIVIHI 6 Main units Chapter 1 Introduction TracPhone terminal Overview iS e e i mo e Whether you have purchased a TracPhone FB500 system or a TracPhone FB250 system the terminal is basically the same For this reason this section covers both systems The TracPhone Terminal is the controlling unit in the TracPhone system It contains all user interfaces and LED indicators and stores configuration data Main units 7 Chapter 1 Introduction The terminal is also available in a 19 Rack version The 19 Rack terminal is the same as the basic version except for the housing which fits in a 19 rack and has an additional power switch on the front panel For information on how to install the terminal refer to the installation manual Tools for setup and daily use The TracPhone FleetBroadband IP Handset can be used for displaying status accessing a subset of controls and views starting a streaming session and entering the PIN code for the terminal The IP handset connects to the LAN interface of the terminal For information on how to use the handset see the user manual for the IP handset The built in web interface in the terminal is used for easy
137. mand to the terminal to start the selected connection Check the connection e g by entering a web site from a connected computer Standard connection to the Internet default Chapter 3 Operating the system This chapter describes how to use the TracPhone systems It does not describe advanced configuration of interfaces For this type of information refer to the Configuring sections for the interfaces in Chapter 4 Using the web interface General Tools for setup and use Operating the system Overview You can use the TracPhone FleetBroadband IP Handset for viewing status using the phone book of the terminal and for entering the PIN but for enhanced use and for configuration of interfaces you must connect a computer With a computer and a browser you can use the built in web interface to set up the terminal 39 Chapter 3 Operating the system The IP handset When you connect the IP Handset to one of the LAN PoE connectors on the terminal you can use the handset display and keypad to enter the PIN or to view the status of the terminal The menu system in the IP handset includes the following items for the terminal e BGAN menu Selecting starting and stopping your data connections Viewing C No signal strength for the system Viewing status Ready Registering etc for the system Viewing the software version of the terminal Entering the PIN and PUK for the terminal Vi
138. ming devices enough power to j connected The maximum supply PoE for the LAN interface available output power on the LAN PoE interface is 32 W if you are using a 12 V supply and 64 W if you are using a 24 V supply If possible disconnect other connected devices The Someone has If the correct password is not found you have to reset the password Contact your supplier for a reset code You must provide the serial number and IMEI number of the terminal Then enter the web interface and reset the password as described in Resetting the administrator password on page 157 192 Troubleshooting guide Chapter 5 Troubleshooting Status signaling Overview There are many ways of troubleshooting if an error occurs The terminal has different means of status signaling to help you find the cause of a problem e Indicators e Event messages e Event log Indicators event messages and logs are described in the following sections Light indicators Overview The terminal has a number of LEDs placed in the panel at the top of the terminal e a green Power indicator a green red orange Terminal indicator e a green red orange Antenna indicator o c e e n ao Q 2 a green Message indicator and e 3 LAN indicators for each LAN interface showing Activity Green Link Speed Green Yellow and PoE Green Red Power Terminal Antenna Message LAN1 LAN2 LAN3 LAN4 Activity e a a a
139. nced by this setting Setting up the interfaces 107 Chapter 4 Using the web interface If you select 3 1 kHz Audio all outgoing calls except UDI RDI will use the call type 3 1 kHz Audio If you make a Standard call it will be converted to a 3 1 kHz Audio call Outgoing UDI or RDI sessions will be not be influenced by this setting Note 4 You can override the call type setting for outgoing calls by dialing one of the following prefixes before the number e 1 force the call to Standard e 2 force the call to 3 1 kHz Audio Refer to Overriding the default outgoing call type on page 45 5 Click Apply 108 Setting up the interfaces Chapter 4 Using the web interface Setting the common interface settings Overview The settings under COMMON are common for all interfaces Note however that in order to use the common Access Point Name for an interface you must select Common for the APN setting when setting up the network user group Definition of Access Point Name APN The APN is used by the network user to establish a connection to the required external network This means that the terminal must know the APN in order to be able to connect to the external network APNs are provided from the Airtime Provider They may also be defined on the SIM card How to use the common APN When you configure the APN for your individual network user group select Common to use the setting from this page w v pis c o
140. nd download the latest version from the FB250 or FB500 product page Manual overview vi Note that this manual does not cover installation nor does it cover how to use the IP handset that comes with the system For information on installation refer to the installation manual and for information on the IP handset refer to the user manual for the IP handset Part numbers for both manuals are listed in the next section This manual has the following chapters e Introduction contains a brief description of the system and an overview of the BGAN services Getting started explains how to insert SIM Subscriber Identity Module card and start up the unit It also contains a short guide to making the first call e Operating the system explains how to use the system e Using the web interface explains how to use the built in web interface of the terminal for configuration and daily use and describes the available menus and settings including advanced setup of interfaces Troubleshooting contains a short troubleshooting guide and explains how to update software It also describes the functions of the light indicators and the Reset button and explains the event messages that may show in the web interface Further it gives information on where to get help if needed e Conformity contains declarations of conformity for the TracPhone and the TracPhone 19 rack systems Related documents The below list shows the documents related
141. ne This page contains new incoming messages In the left navigation pane click Write message Thrane amp Thrane SIGNAL BERROOO WRITE NEW MESSAGE DASHBOARD CONNECT PHONE BOOK MESSAGES i Please note that text over 160 characters will be sent as multiple messages Inbox Write message This will be sent as 1 message s Outbox Sent Delivery notification Yes No Message settings Recipient Send CALLS a Type in the message in the Write new message field Handling SMS messages 89 w v g c o g 2 ov v IE S Se Nn Chapter 4 Using the web interface If the message text is too long for one SMS the message is sent as two or more SMS messages The field below the message field shows the number of SMS messages used to send the message Type in the phone number in the Recipient field Remember 00 and country code e g 00 45 for Denmark or 00 1 for USA Select whether or not you want Delivery notification for this SMS message If you click Yes the Status column in the Sent folder will show the status of your message when it has been sent You can set up delivery notification generally for all SMS messages This setting is used by default when you send a message For further information see Configuring message settings on page 94 Click Send The message is now sent and moved to the Sent folder Options for
142. ne amp Thrane A S Lundtoftegardsvej 93D DK 2800 Kgs Lyngby Denmark Porsvej 2 DK 9200 Aalborg SV Denmark Place and Date Kgs Lyngby 5 July 2010 alther Thygesen C Thrane amp Thrane A S Doc no 99 128309 C Page 1 of 1 Thrane amp Thrane A S Lundioltegnarisve 93 D DK 2800 Kgs Lyngby Denmark 1445 3955 88 00 F 445395588 88 inlo thrane com wwwthvanecom Bank Danske Bank Comp reg 65 72 46 18 VAT DK 20 64 64 46 Appendix A Conformity TracPhone FB250 gt iS 2 c oO CE R amp TTE The TracPhone FB250 is CE certified R amp TTE directive as stated in Declaration of Conformity with R amp TTE Directive enclosed in copy on the next page TracPhone FB250 225 Thrane amp Thrane Thrane amp Thrane A S Declaration of Conformity with R amp TTE Directive The undersigned of this letter declares that the following equipment complies with the specifications of EC directive 1999 5 EC concerning Radio amp Telecommunications Terminal Equipment Equipment included in this declaration TT 3742A SAILOR 250 FleetBroadband System TT 3050A SAILOR 250 FleetBroadband Antenna PN 403050A TT 3738A SAILOR FleetBroadband Terminal PN 403738A Equipment Applicability The SAILOR 250 FleetBroadband is a system that provides voice fax or high speed data communication through the Inmarsat satellite service world wide between a ship and any destination in the world Decl
143. network user group For information on how to set the terminal in Router mode see step 5 on page 136 in the section Editing a network user group The following example shows how to allow Internet access to a mail server smtp connected to the terminal The mail server in this example has the IP address 192 168 0 100 1 Select LAN gt Port forwarding in the left navigation pane PORT FORWARDING Port forwarding Enabled Disabled Active Incoming port range Destination IP Destination port range m ps ps 192 168 0100 fes ps O po fo booo fo E E fo fo booo fof m fo fo pooo fo fe m fo fo Joooo G m fo fo foooo fo fe fo fo pooo 7 WM E fo fo foo oo fo fa 2 Select Enabled to generally enable port forwarding Setting up the interfaces Chapter 4 Using the web interface 3 Type in the Incoming port range 4 Type in the Destination IP address which in this example is the IP address of the mail server 192 168 0 100 5 Type in the Destination port range 6 Repeat step 3 to step 5 to set up port forwarding to additional servers 7 In the Active column select which ports should have port forwarding activated 8 Click Apply You can now access the mail server from the Internet using the public IP address of the terminal If you do not know the IP address you can look it up in the DASHBOARD of the web interface under ONGOING DATA SESSIONS Enabling PPPoE Point to Point Protocol over
144. ng the SIM PIN for the terminal Chapter 2 Getting started Entering the SIM PIN using the web interface To enter the SIM PIN Do as follows 1 On a computer connected to the terminal open your browser and enter http ut bgan or the IP address of the terminal in the address bar default IP address http 192 168 0 1 If your SIM card uses a PIN and the PIN has not yet been entered the web interface will open on the PIN page Thrane amp Thrane SIGNAL 0000000 Please enter PIN DASHBOARD PIN of ADMINISTRATION 2 Type in the PIN and click OK When the PIN is accepted the web interface opens the Dashboard and is ready for use If the PIN is not accepted see the next section Wrong PIN For further information on the web interface refer to Using the web interface on page 71 Entering the SIM PIN for the terminal 31 w oO n o i Ez p w 1 Chapter 2 Getting started Wrong PIN 32 You have 3 attempts to enter the PIN in the web interface before you are asked to enter the PUK Pin Unblocking Key The PUK is supplied with your SIM card Enter the PUK followed by a new PIN of your own choice The PIN must be from 4 to 8 digits long If you enter a wrong PUK 10 times the SIM card will no longer be functional and you have to contact your Airtime Provider for a new SIM card Entering the SIM PIN for the terminal Chapter 2 Getting started Registering with the BGAN
145. nnected hh mm ss for voice and Streaming IP and MB transferred for Standard data The counters show totals for connections since the counters were last cleared For information on how to clear the counters see Log handling on page 161 PROPERTIES SESSIONS TOTAL Airtime provider Unknown Standard voice inbound 00 19 08 GPS position Acquiring Standard voice outbound 00 11 35 Status Scanning 3 1 kHz audio inbound 09 30 00 Satellite selection Auto 3 1 kHz audio outbound 00 16 00 Current satellite None Standard data 8 00 MB Unit serial number 05744519 Streaming 32 kbps 00 00 00 Software version 1 11 build 2 Streaming 64 kbps 00 00 00 Local IP address 192 168 0 1 Streaming 128 kbps 19 08 00 IMEI number 35871200 000019 8 Streaming 256 kbps 00 00 00 Antenna status Sky scan ONGOING DATA SESSIONS No active data sessions PROFILES ON LAN DEFAULT GROUP Start Standard Refresh ONGOING CALLS No active calls Using the Dashboard Chapter 4 Using the web interface Using the phone book General usage Overview In the phone book you can e Look up phone numbers e Look up short dial numbers for easy dialing from a handset e Modify or delete existing names and phone numbers or add new names and phone numbers Note 4 If you are using a TracPhone FleetBroadband IP handset with your terminal the contacts from this terminal phone book are included read only in your handset phone book v v g o g
146. nt Notice About Your Data Connection To prevent inadvertent airtime usage the user must disconnect the data connection when not in use If the data connection is not properly disconnected the computer may dial out on its own which could result in an unintended airtime charge KVH accepts no responsibility if this occurs It is the vessel owner s responsibility to ensure that the TracPhone system is correctly interfaced with the vessel s computer s Connecting a computer 27 Chapter 2 Getting started Connecting a computer to the LAN interface 28 To connect a computer to the LAN interface do as follows 1 Power up your computer 2 Connect your LAN cable between the network connector on your computer and one of the LAN connectors on the terminal 3 When the computer and the terminal are ready check the connection e g by accessing the built in web interface of the terminal with your browser For further information see Accessing the web interface on page 73 You may have to disable the Proxy server settings in your browser For further information see Proxy settings when accessing the web interface on page 72 For information on how to connect to the Internet see Standard connection to the Internet default on page 37 For information on how to configure the LAN interface on the terminal see Configuring the LAN interface on page 98 Connecting a computer Chapter 2 Getting started Entering the SIM PIN for the
147. nterface Setting up the local exchange function 118 If the local exchange is not used the default behavior is such that incoming calls will cause all connected phones to ring If you want to be able to calla specific phone connected to the terminal you must use the local exchange function With this function enabled when you dial the mobile number of the terminal a recorded message guides you to dial the number for the local phone you want to call Your call is then transferred to the requested phone To set up the local exchange do as follows 1 Select SETTINGS gt Common gt Local exchange from the left navigation pane LOCAL EXCHANGE Default number 0507 Incoming calls M Standard M 3 1 kHz Audio Apply Cancel 2 Type in the default number Incoming calls are transferred to this local number if e the caller dials after calling the mobile number or e the caller dials nothing after the recorded message 3 Select the call types you want to direct to the local exchange For example if you use 3 1 kHz Audio for a fax machine only you do not want to use the local exchange for 3 1 kHz Audio If no call type is selected the local exchange function is disabled 4 Click Apply Setting up the interfaces Chapter 4 Using the web interface Managing IP handsets Overview The terminal has 4 LAN PoE connectors for connection of IP handsets or other IP equipment You may connect your IP handsets directl
148. nterface ADMINISTRATION page e change the SIM PIN for the terminal e set up user rights requires administrator password General 4l v Nn gt 7 w Le i wo a Chapter 3 Operating the system For information on how to use the web interface see Using the web interface on page 71 Services and interfaces The following table shows which equipment and interfaces you can use to access the services listed in the left column Interface on the terminal Service Phone Fax LAN PoE ISDN Analog IP handset ISDN telephone 3 1 kHz telephone Audio 5 G3 Fax machine G4 Fax machine w in G3 mode z Standard Analog IP handset ISDN telephone 2 Voice telephone W Data UDI G4 fax machine or RDI or computer with ISDN modem E Data Computer multi user s Nn Data Computer amp single user SMS Computer with web interface a Notes for TracPhone FB250 UDI data is not available In low elevations lt 20 3 1 kHz Audio is not available Refer to Limitations on page 16 42 General Chapter 3 Operating the system Using a phone or fax machine Available interfaces Three types of voice equipment connect to the terminal Standard analog phone or G3 fax machine The terminal has two phone connectors for connecting standard analog phones or fax machines IP handset The terminal has four LAN connectors with Power over Ethernet
149. o see the messages in the TracPhone FleetBroadband IP Handset All events are logged in the event log For information on the event log see Viewing the Event list or the Event log on page 182 o c e e n w Q 2 Status signaling 197 Chapter 5 Troubleshooting List of events The following list explains most of the events that may show in the web interface of the terminal Note that the list is not complete Note 4 Events with Info level are not included in this list Onlv events that can appear in the alarm list and cause a warning icon in the web interface are included ID Event Text Explanation Remedy 00100to System data Important system Do not use the 00199 damaged data is damaged terminal Contact your distributor 00210to SIM module The SIM interface Contact your 00219 error on the terminal distributor cannot be used 00240to Temperature The terminal is in Do not use the 00249 sensor error danger of terminal Contact overheating your distributor 00260 System error The terminal cannot Contact your to 00269 communicate onthe distributor satellite network 00270to Voice module Voice services Contact your 00279 error cannot be accessed distributor by the terminal 00280 Ethernet The Ethernet Contact your to module error interface on the distributor 00289 terminal cannot be used 198 Status signaling Chapter 5 Troubleshooting
150. ofiles Managing LAN network users 137 v v o g ro D v Je S fe Z Nn Chapter 4 Using the web interface Important 4 If you have selected and started a Streaming connection as your primary profile the LAN interface will be running a Streaming connection until you stop it or disconnect the interface However if you select one or more secondary profiles you can set up your traffic flow filter so that it will only use the Streaming profile for certain types of traffic For further information on profiles and traffic flow filters see Using profiles on page 162 and Using traffic flow filters on page 167 13 Select the Secondary profile To select more than one secondary profile press and hold Ctrl or Shift while selecting Note 4 If you have selected both a primary and one or more secondary profiles you must define a traffic flow filter before you can establish a valid connection The Context Identifiers CIDs for the selected primary and secondary profiles are listed under Profile CIDs 14 Click Apply 138 Managing LAN network users Chapter 4 Using the web interface Managing network devices Overview A network device in this context is an Ethernet hardware device identified by its unique MAC address When a network device with dynamic IP address is connected to the terminal it is automatically listed in the Network devices list Viewing the list of network devices
151. on page 120 To connect the IP Handset do as follows 1 Connect the Ethernet cable from the IP Handset cradle to one of the LAN PoE connectors on the terminal as described in the user manual for the handset 2 The handset starts up automatically When the display shows this symbol in the upper right corner the handset is ready for making a call If the handset is not ready for making calls it may be because the BGAN terminal is waiting for a SIM PIN To check this enter the handset menu system and select BGAN gt Status gt PIN status You can enter the SIM PIN using the IP handset For details see Entering the SIM PIN using a phone or IP handset on page 29 26 Connecting the TracPhone FleetBroadband IP handset Chapter 2 Getting started Connecting a computer Before connecting to the LAN interface For the LAN interface to work without any further setup the connected computer must be set up to obtain an IP address and a DNS server address automatically To check this on your computer Windows XP do as follows ao v oO H Nn e pz E v oO 1 Go to Start gt Settings gt Control Panel gt Network Connections Right click on the LAN connection you want to use Select Properties Highlight Internet Protocol TCP IP Click Properties Dn fF wn Make sure that the following is selected e Obtain an IP address automatically e Obtain DNS server address automatically A Importa
152. or further explanation of the terms used below see Definitions for network terms on page 145 To edit a network user group do as follows 1 Select SETTINGS gt LAN gt Network user groups When you are prompted enter the administrator user name and password The default user name is admin and the default password is 1234 NETWORK USER GROUPS Name Status Internet connection Sutomatc activation Bridge comm Enabled Router mode Disabled Edit Crew Enabled Router mode Enabled Edit IP Handsets Enabled No internet access Enabled Edit Engine room Enabled Bridge mode Enabled Edit Group 4 Disabled Router mode Disabled Edit Group 5 Disabled Router mode Disabled Edit Group 6 Disabled Router mode Disabled Edit Group 7 Disabled Router mode Disabled Edit Group 8 Disabled Router mode Disabled Edit Group 9 Disabled Router mode Disabled Edit Default group Enabled Router mode Disabled Edit 134 Managing LAN network users DASHBOARD CONNECT PHONE BOOK MESSAGES CALLS SETTINGS LAN Port forwarding Network devices Network classification Network user groups PPPoE Phone Fax ISDN Common IP handsets Discrete I O Upload Satellite selection Language ADMINISTRATION HELPDESK SITE MAP Chapter 4 Using the web interface NETWORK USER GROUP Name Status Internet connection Changes to Status and Internet connection only take effect after rebi TCP IP Dynamic IP address Static IP address IP Header compression APN Common
153. or the IP handset v v o g ce 2 o v fe S fe Z a Nn Setting up the interfaces 121 Chapter 4 Using the web interface Setting up the IP handsets To set up IP handsets do as follows 1 Select SETTINGS gt IP handsets Thrane amp Thrane SIGNAL 0000000 DASHBOARD Entry Number Handset password Actions Configure handset CONNECT 1 0501 0501 Edit Configure PHONE BOOK 2 0502 0502 Edit Unreserved 3 0503 0503 Edit Unreserved MESSAGES 4 0504 0504 Edit Unreserved CALLS 5 0505 0505 Edit Unreserved SETTINGS 6 0506 0506 Edit Unreserved LAN 7 0507 0507 Edit Unreserved Phone Fax 8 0508 0508 Edit Unreserved ISDN 9 0509 0509 Edit Unreserved Common 10 0510 0510 Edit Unreserved IP handsets it 0511 0511 Edit Unreserved Call settings 12 0512 0512 Edit Unreserved Server settings 13 0513 0513 Edit Unreserved Discrete 1 0 14 0514 0514 Edit Unreserved Upload 15 0515 0515 Edit Unreserved z z 16 0516 0516 Edit Unreserved Satellite selection Language 2 Select Edit next to a handset to change the password of the handset Remember that you must enter the same password and local number user name in the IP handset 3 Select Configure next to a handset to access the built in web interface of the IP handset The web interface of the IP handset opens It is very similar to the web interface of the terminal but has a handset icon in the top left corner With the web interface of the IP handset you can acce
154. ork user group Remote activation If you want to remotely control the terminal you must first activate a connection You can do this by sending an SMS to the terminal The SMS activation is always protected by a password You can set up the terminal to 176 Administration Chapter 4 Using the web interface send an SMS confirmation on the status of the connection whether it is activated successfully or the activation failed Note 4 The terminal must be logged on to the satellite services to receive and accept an activation SMS If the SMS is considered too old or sent before the terminal has been switched on and has logged on the SMS will be ignored To set up the terminal for remote activation with SMS do as follows 1 From the left navigation pane select ADMINISTRATION gt Remote activation REMOTE ACTI ATION w Remote activation of data sessions Enabled Disabled w g Send confirmation C Enabled Disabled 2 D Password v T TRUSTED NUMBERS Number 5 Number Number Number Number Apply Cancel 2 Select whether remote activation should be Enabled or Disabled 3 Select whether confirmation by SMS should be Enabled or Disabled 4 Enter the password It can be up to 32 characters long The characters 0 9 a z and A Z are allowed The password is mandatory and must match the password in the activation SMS Administration 177 Chapter 4 Using the web interface
155. ow access or e no to block access to the settings Change general settings means change the settings on the SETTINGS main page that is enabling disabling the L Band interface Control connections from IP handsets means to start stop data sessions using the main IP handset handset with the number 0501 At ALLOW AT COMMANDS ON select e yes to allow the use of AT commands on the LAN interface or e no to block the use of AT commands on the LAN interface Note 4 This setting does not take effect until the terminal is restarted AT commands are low level commands used to control modems in this case the TracPhone terminal They are typically used during service and maintenance or when troubleshooting the terminal Click Apply The settings to which access is denied are now greyed out for the non administrator user Administration Chapter 4 Using the web interface Remote management You can set up the terminal so that it can be controlled from a remote location either using the web interface or AT commands To set up the terminal for remote management do as follows 1 From the left navigation pane select ADMINISTRATION gt Remote management REMOTE MANAGEMENT Web server Remote access C Enabled Disabled Incoming port so AT commands Remote access Enabled Disabled Incoming port 5454 TRUSTED IP ADDRESSES IP address b b b b IP address b b p po IP address b f p po IP addres
156. phone g Voice telephone W Data UDI G4 fax machine or RDI or computer with ISDN modem g Data Computer S multi user F E Data Computer single oS user SMS computer with web interface Services and interfaces 17 c e Es v Ss csc fe i Chapter 1 Introduction 18 Services and interfaces Chapter 2 Getting started This chapter describes how to start up the system and make the first call or data session For information on how to install the system insert SIM card and connect cables refer to the installation manual for the TracPhone systems w D n o c Ea p w Before you start Operation at high temperatures A Caution In very high ambient temperatures do not touch areas of the terminal that are marked with this A symbol If the terminal is installed in a location where the ambient temperature may exceed 45 C we recommend placing the terminal where unintentional contact is avoided Note that the maximum allowed ambient temperature is 55 C If the maximum ambient temperature does not exceed 45 C the terminal can be placed in a public area For further information on installation refer to the installation manual for the TracPhone systems Chapter 2 Getting started Connector panel The drawings below show the connector panel of each terminal version The only difference is the Terminal block on the 19 Rack terminal Connecto
157. phone service subscriber but also subscription information preferences and storage of text messages Session Initiation Protocol An application layer control signaling protocol for creating modifying and terminating sessions with one or more participants Used e g for Internet telephony Short Messaging Service Streaming TCP UDI UTC VPN Glossary A technique for transferring data such as audio or video clips so that it is processed as a continuous stream With a Streaming connection you are charged by the minute like for a telephone connection Transmission Control Protocol One of the core protocols of the Internet protocol suite TCP provides reliable in order delivery of a stream of bytes making it suitable for applications like file transfer and e mail Unrestricted Digital Information Coordinated Universal Time The International Atomic Time TAI with leap seconds added at irregular intervals to compensate for the Earth s slowing rotation Leap seconds are used to allow UTC to closely track UT1 which is mean solar time at the Royal Observatory Greenwich Virtual Private Network A network that is constructed by using public wires to connect nodes You can create networks using the Internet for transporting data using security mechanisms so that only authorized users can access the network 233 gt oO n a te Glossary 234 Numerics 2 wire interface local numbers
158. ports has PoE the terminal has power supply to the disabled due dropped critically terminal to power PoE is disabled to limitations ensure enough power to the antenna 08008 Antenna The antenna voltage Check the cable to exceeds is either too high or the antenna a met conic ou distributor if the problem persists 08009 Power Hold up The power supply to Ensure a stable the terminal the terminal has power supply to the can no longer dropped for too terminal power the long The antenna antenna does not have enough power to function 0800A Reduce PoE The input voltage to Ensure a stable the terminal the terminal is too power supply to the reduces PoE low The terminal terminal with 30W will lower PoE power from 60 W to 30 W Status signaling 205 o c e e n ao Q 2 Chapter 5 Troubleshooting ID Event Text Explanation Remedy 0800B PoE Overvoltage is Do not use the Overvoltage detected in the terminal protection is terminal The activated terminal will be Conta your distributor shut down in 10 minutes 0800D Antenna Overvoltage is Do not use the Overvoltage detected in the terminal protection is antenna The activated terminal will be Comat eld distributor shut down in 10 minutes 08010 Undervoltage The input voltage Ensure a stable has been has dropped below power supply to the detected an acceptable level terminal The terminal
159. r 4 Using the web interface Icons in the icon bar The following icons may appear in the icon bar in the web interface Icon Explanation lt A new SMS message or information of Voice mail has arrived Click the icon to see new messages or information of Voice mail For further information see Receiving a message on page 92 A An event is active Click the icon to see a list of active events For explanations of the event messages see List of events on page 198 Note that this icon will remain in the icon bar as long as the event is still active Navigating the web interface To expand a menu click the menu in the navigation pane e To access status and settings click the relevant subject in the navigation pane or click the relevant icon in the icon bar The status or settings are displayed in the contents section To see the site map click SITE MAP in the navigation pane The site map lists all topics and submenus Click on items in the site map to go directly to the relevant location Introduction 75 v v c J i S 2 o v es S fe Nn Chapter 4 Using the web interface Entering the SIM PIN in the web interface Do you need a SIM PIN Note 4 You may not have to enter a SIM PIN to access the terminal This depends on whether or not the use of a SIM PIN is enabled on your SIM card If a computer is connected when you start up the terminal
160. r call is made Note 4 Different types of phone have different methods keys for the functions listed below If you have another type of phone than the ones listed below refer to the documentation for your phone handset TracPhone FleetBroadband IP Handset Select Options gt Hold in the IP handset For further details refer to the section Handling calls in the user manual for the TracPhone FleetBroadband IP Handset Analog 2 wire phones with R key If you want to Do as follows standard 2 wire phone Place a call on hold PressR 2 Place the existing call on hold and establish a new call Press R and dial the second phone number followed by Shuttle between the two calls PressR 2 irrespective of whether the second call was acquired using Call Hold or acceptance of Call Waiting return to the held call Clear the held call if no PressR 0 waiting call exists Clear an active call and PressR 1 Note that this is only possible if no waiting call exists Using a phone or fax machine 55 E v Nn gt 7 w is Le fed o jos Chapter 3 Operating the system Transferring a call When you receive a call you can transfer this call to another phone connected to the terminal Note 4 Different types of phone have different methods keys for the functions listed below If you have another type of phone than the ones list
161. r panel on TracPhone terminal Power Reset button SIM slot DC input switch Owon o oyr q DCtaput 15I OC ISSA w L Band Antenna Phone Fax1 Phone Fax2 ISDN 4xLANw PoE 1 0 Grounding stud Connector panel on TracPhone 19 Rack terminal Power Reset button SIM slot DCinput switch SiM Card L Band Phone Fax ISDN T0 Grounding Terminal stud block for Antenna l Phone Fax 4 x LAN w PoE z front switch 2 For information on how to connect to each interface refer to the installation manual for the TracPhone systems 20 Before you start Chapter 2 Getting started Starting up the terminal SIM card Note that the TracPhone terminal requires a SIM card dedicated to FleetBroadband The terminal can only access the BGAN network when the right type of SIM card is installed For information on how to insert the SIM card refer to the installation manual So w oO n o i c p w 1 Switching on the terminal Using the Power switch K If you have the 19 Rack variant of the TracPhone terminal you can use the on off switch in the front panel See the next section 19 Rack terminal Using the front power switch To switch on the terminal use the On Off switch in the connector panel It normally takes one or two seconds for the terminal to switch on Owon Wa Nr ORO Xlnpat WEIZ DC FESSA Starting up the terminal 21 Chapter 2 Getting started 19 Rack terminal
162. rent classes of data connection to the Internet e Using a Standard IP connection several users can share the data connection simultaneously This type of connection is ideal for e mail file transfer and Internet and intranet access The user pays for the amount of data sent and received e Using a Streaming IP connection you get an exclusive high priority connection ensuring seamless transfer of data This type of connection is ideal for time critical applications like live video over IP The 8 and 16 kbps connections are well suited for Voice over IP The user pays for the duration of the connection per minute charge K The BGAN system supports maximum 11 concurrent Packet Switched connections at a time per TracPhone system 14 The Inmarsat BGAN system Chapter 1 Introduction Circuit Switched dialed service The following types of circuit switched connection are available e Standard Voice A low tariff connection for voice only The voice signal is compressed to 4 0 kbps which reduces the bandwidth use and consequently the tariff e 3 1 kHz Audio A high quality connection which can be used for Premium Voice or G3 fax The signal is uncompressed 3 1 kHz audio which allows for optimum voice quality e ISDN A high quality connection which can be used for voice 3 1 kHz Audio G4 fax or 64 kbps UDI RDI data iS e e i mo e K The BGAN system only supports one Circuit Switched call at a
163. ription documents for a contact number System support If you need assistance with problems caused by the terminal or antenna please call a distributor in your area You can find a certified dealer or distributor near you by visiting KVH s web site www kvh com wheretogetservice 185 i B lt n E 2 3 e a Chapter 5 Troubleshooting Uploading software Viewing software version status To view the version of the embedded software in the terminal do as follows 1 Connect a computer 2 Enter the web interface and see the Software version field in the Dashboard Uploading software using the web interface You can upload software using the web interface If you have an administrator user name and password you do not need to insert a SIM card nor to enter the PIN to be able to upload software For further information see Uploading software on page 148 186 Uploading software Troubleshooting guide Chapter 5 Troubleshooting The below table provides information on some of the problems that might occur including possible causes and remedies to solve the problems Problem Possible Cause Remedy No signal or weak signal from the BGAN The view to the satellite is blocked Make sure the antenna has a clear view in all directions See the installation manual for 1 0 interface of the terminal satellite details The antenna cable Check that both end
164. rmined by one or more of the following e the LAN port you connect to e the IP address of the device you are using e the MAC address of the device you are using Non administrator users can only see and start stop profiles configured for their own network user group Using the web interface and administrator password you can configure the network user groups and network devices For further information see Managing LAN network users on page 130 Using a computer Chapter 3 Operating the system Connecting to the Internet Default setup By default any IP device that is connected to the terminal belongs to the Default network user group It uses a Standard shared IP connection which you must manually activate from the web interface For further information on network user groups see Managing LAN network users on page 130 Accessing your data sessions Data sessions available for the current user are displayed under PROFILES ON LAN or STREAMING PROFILES ON LAN at the bottom of the DASHBOARD K To manage data sessions for all users you need an administrator password For further information see Starting stopping data sessions on page 147 ONGOING DATA SESSIONS ONGOING CALLS No active data sessions No active calls PROFILES ON LAN DEFAULT GROUP Start Standard Refresh e Primary profiles are listed in the left side and secondary profiles if any are listed to the right e Profiles that are currently active are d
165. s do as follows to access it 1 Make sure your remote computer has access to the Internet 2 On the remote computer start a Telnet session 3 Select TCP IP and type in the IP address and port number The IP address is the external IP address of the terminal see step 3 on page 64 The port number is the number defined in the Remote management page under AT commands see page 175 4 When the connection is established type in your AT commands 66 Using a computer Chapter 3 Operating the system Using PPPoE Point to Point Protocol over Ethernet Overview You can establish a PPPoE connection to the BGAN network using the TracPhone system Use PPPoE if you want to control your connection independently of the web interface and the IP handset Possible applications are e Connecting a router e Connecting broadcast equipment optionally through a PC e Establishing a Picocell for the use of cell phones The following drawing shows connections managed through PPPoE and web interface respectively wv Nn gt 7 wo nan wo a Applications Handling connection Assigning connection BGAN for PPPoE to the BGAN terminal PDP context to go out nework on the BGAN network ee PPPoE lt Router connection PPPoE s Il PE connection gt PDP Context up to 11 PC and or broadcast equipment eke and or broadcast equipmen connection r g
166. s b b bp pb IP address b b p p v v g c J 2 2 D v E S fe Nn Administration 175 Chapter 4 Using the web interface 2 Select whether remote access should be Enabled or Disabled for the web server and or for AT commands 3 Type in the Incoming port numbers to use for the web server and for AT commands Note 4 The port number must be available at your service provider For AT commands use 5454 if available If 5454 is not available you must use port forwarding to the port number you are using 4 Under TRUSTED IP ADDRESSES type in the IP addresses of the devices you want to give access to the terminal 5 Click Apply If Static IP is included in your airtime subscription we recommend using this static public IP address for the terminal in order to provide easy access to the terminal Note 4 You must activate a connection in the terminal before you can access the terminal After preparing the terminal and activating the connection you can access the terminal from one of the trusted IP addresses using the incoming port defined in the Incoming port field e For information on how to prepare the terminal for remote activation of a data connection see the next section e For information on how to access the terminal see Accessing the terminal from a remote location on page 64 e For information on how to set up a static IP address refer to step 7 on page 136 in the section Editing a netw
167. s of the cable is not properly are connected properly according connected to the guidelines in the Installation manual Also check that no connectors are damaged The system is set Enter the web interface Select up to use one SETTINGS gt Satellite selection specific satellite Select Auto and click Apply nut me System 1s The system will now search for outside coverage ie the satellite with the strongest from that satellite signal and attempt to connect No The Radio silence If the Radio silence function transmissionon function is should not be activated the BGAN activated from an deactivate it from the external network is external device device possible connected to the Troubleshooting guide 187 o c e e n a Q 2 Chapter 5 Troubleshooting 188 Problem Possible Cause Remedy Connection to the Internet Your network user group does not The administrator can access and change network user groups in cannot be allow Internet the built in web interface of the established access terminal 256 kbps The elevation Availability of 256 kbps Streaming Streaming does angle to the can only be guaranteed in areas not work satellite is too low with high elevation 128 kbps The elevation Availability of 128 kbps Streaming Streaming does angle to the on TracPhone FB250 can only be not work on satellite is too low guaranteed in areas with high FB250 elevation
168. sesenee 223 TracPhone FB250 sis csscoccc ccasSecasnacehvcons duc dhscachocusacsansheenss 225 TracPhone FB250 19 Rack cccccecccsecssssssseccesesssssssceseses 227 Ps ARSE Nn 2 E E E OTS 229 PEE E EEE AREE A A A E 235 xi Table of Contents xii Chapter 1 Introduction e kal e i mo e Welcome Congratulations on the purchase of your TracPhone system TracPhone FB500 and TracPhone FB250 are maritime broadband systems providing simultaneous high speed data and voice communication via satellite through the BGAN Broadband Global Area Network mm TRACPHONE FB 250 o TRACPHONE ad KIVIHI aa TRAGPHONE ee 1 Chapter 1 Introduction Applications include Internet browsing E mail Phone and fax services Large file transfers Video conferencing and Streaming VPN Virtual Private Network access to corporate servers This chapter introduces the TracPhone FB500 system and the TracPhone FB250 system and gives an overview of the physical units and their features and functions It also gives an overview of the BGAN system and services Welcome Chapter 1 Introduction Features and interfaces The TracPhone system offers the following features and interfaces iS e Ss e i mo e Simultaneous voice and data communication over BGAN Full duplex single or multi user up to TracPhone FB500 432 kbps TracP
169. software from your computer To upload software from your computer to the terminal do as follows 1 Download the new software as described in the next section or acquire the software from KVH Industries and save it on your computer 2 Open the web interface and do one of the following e Ifthe PIN has been accepted or a PIN is not required select SETTINGS gt Upload from the left navigation pane e Ifa PIN is required and the PIN has not been entered select ADMINISTRATION enter the Administration PIN and password and click Logon The default user name is admin and the default password is 1234 Then select Upload from the left navigation pane The UPLOAD page opens CHECK FOR SOFTWARE UPDATES Current software version 1 11 Check for updates Latest available Not checked v v c o g ce 2 wv v IE S fe S Nn File size UPLOAD SOFTWARE TO TERMINAL _Browse _Upload Disclaimer for Downloading and Uploading software Please be informed that downloading and installing software from the Thrane amp Thrane web portal is at your own risk Thrane amp Thrane is not to be held liable for any possible damage with respect to downloading and installing software to your SAILOR 500 FleetBroadband If you have problems or questions with respect to downloading software or uploading your terminal please be informed that you will have to contact the Thrane amp Thrane distributor from
170. ss the internal settings of the IP handset For further information refer to the user manual for the IP handset 122 Setting up the interfaces Chapter 4 Using the web interface Setting the call types for IP handsets In the Call settings page you can set the call types for each local number and see whether Restricted dialing is enabled for that number For further information on Restricted dialing see Restricted dialing on page 179 To set the call types for IP handsets do as follows 1 Select SETTINGS gt IP handsets gt Call settings Number Incoming calls 0501 M Standard M 3 1 kHz Audio 0502 M Standard M 3 1 kHz Audio 0503 M Standard M 3 1 kHz Audio 0504 M Standard M 3 1 kHz Audio 0505 M standard M 3 1 kHz Audio 0506 M Standard IM 3 1 kHz Audio 0507 M standard M 3 1 kHz Audio 0508 M Standard M 3 1 kHz Audio 0509 M Standard M 3 1 kHz Audio 0510 M Standard M 3 1 kHz Audio 0511 M Standard M 3 1 kHz Audio 0512 M Standard M 3 1 kHz Audio 0513 M Standard M 3 1 kHz Audio 0514 M Standard M 3 1 kHz Audio 0515 M Standard M 3 1 kHz Audio 0516 M Standard M 3 1 kHz Audio Apply Cancel Outgoing calls standard 3 1 kHz Audio Standard 3 1 kHz Audio Standard 3 1 kHz Audio Standard 3 1 kHz Audio Standard 3 1 kHz Audio Standard 3 1 kHz Audio Standard 3 1 kHz Audio standard 3 1 kHz Audio standard 3 1 kHz Audio Standard 3 1 kHz Audio Standard 3 1 kHz Audio standard
171. switch off the terminal flip the Power switch back It takes 5 to 10 seconds to power down the terminal Alternatively use the ignition or remote on off function described above Starting up the terminal Chapter 2 Getting started Connecting the TracPhone FleetBroadband IP handset Power supply PoE The TracPhone FleetBroadband IP Handset is powered from the LAN interface using Power over Ethernet The total output power from all 4 interfaces is gz v 15 fis H Nn e pz E v e 64 W at 24 V DC power supply e 32 W at12V DC power supply Allinterfaces can support devices of power class 1 2 and 3 4 7 and 15 4 Watt as long as the total power consumption does not exceed the above limits If the limits are exceeded the LAN ports are prioritized so that LAN port 1 has the highest priority In case of power hold up failure on input power PoE will be turned off completely Connecting the TracPhone FleetBroadband IP handset 25 Chapter 2 Getting started Starting up the TracPhone FleetBroadband IP Handset The following procedure is for the TracPhone FleetBroadband IP Handset The procedure may be different for another type of IP handset Note 4 The first IP handset that is connected to the LAN interface on the terminal is automatically registered in the terminal and assigned the local number 0501 and password 0501 For information on how to connect additional IP handsets see Connecting a new IP handset
172. system that has restricted access Power over Ethernet Power On Self Test A test sequence that runs every time the system is powered up or reset Point to Point Protocol over Ethernet A network protocol for encapsulating Point to Point Protocol PPP frames inside Ethernet frames By using PPPoE users can virtually dial from one machine to another over an Ethernet network establish a point to point connection between them and then securely transport data packets over the connection Packet Switched Packet switched networks move data in separate small blocks packets based on the destination address in each packet 231 Glossary PUK QoS RDI RF SAS SDU SIM SIP SMS 232 PIN Unblocking Key An eight digit code used to unblock a SIM card after three incorrect PINs have been entered The PUK code is supplied with the SIM card Quality of Service Restricted Digital Information Radio Frequency Electromagnetic wave frequencies between about 3 kilohertz and about 300 gigahertz including the frequencies used for communications signals radio television cell phone and satellite transmissions or radar signals Satellite Access Station The gateway between the satellites and the worldwide networks such as Internet telephone network cellular network etc Service Data Unit Also known as a data packet Subscriber Identity Module The SIM provides secure storing of the key identifying a mobile
173. t To change the IP handset compatibility do as follows 1 Select Settings gt IP handsets gt Server settings IP HANDSET COMPATIBILITY version 1 7 or older Version 1 8 or newer Changes to above only take effect after reboot Apply Cancel 2 Select the IP handset compatibility as follows e Ifyou are connecting your IP handset s through a separate router with NAT select Version 1 8 or newer and use IP handsets with software version 1 8 or newer 124 Setting up the interfaces Chapter 4 Using the web interface e If you are connecting your IP handset s directly to the terminal or through a switch without NAT select Version 1 7 or older In this case you can use IP Handsets with any software version Configuring the discrete I O interface I O pins and their functions The I O interface on the terminal has 5 configurable I O pins You can set up the function of each pin in the web interface The default functions of the 1 0 pins are as follows Pin 1 Ringer output Pin 1 acts as a built in switch in the terminal You can configure Pin 1 to be Normally closed or Normally open Note 4 Do not use the Ringer output if you have enabled Local exchange For information on Local exchange refer to Setting up the local exchange function on page 118 w v o g ce 9 D v fe S fe S 5 Nn e Normally closed default The internal switch at pin 1 is normally closed pin 1 is connected
174. t Connections are evaluated in the order they are listed The first entry and only the first entry that matches the properties of the connected device is applied meaning that the connection will be using the settings of the network user group assigned to that entry The Default network user group is always last so it is only used if none of the other entries match the properties of the connected device or if the other network user groups are disabled Managing LAN network users Chapter 4 Using the web interface Definitions for network terms APN Access Point Name APNs are provided from the Airtime Provider They may also be defined on the SIM card The APN is used by the network user to establish a connection to the required external network This means that the terminal must know the APN in order to be able to connect to the external network Header compression The Header of a data packet contains control information belonging to that packet The information in the Header can take up a considerable amount of bandwidth In order to save bandwidth you can use Header Compression meaning you compress the header information leaving some of the information out You can select whether or not to use Header Compression for your data transmission e Header Compression enabled Recommended for low noise applications If you select Header Compression enabled you will be using less bandwidth on header information leaving more b
175. t BGAN terminal gt GR Builtin A J Q eT interface Yo N IY 8 SS User PC 1 User PC 2 IP Handset Using a computer 67 Chapter 3 Operating the system Configuring the connected equipment for PPPoE 68 To use PPPoE with your TracPhone system first enable PPPoE in your terminal Refer to Enabling PPPoE Point to Point Protocol over Ethernet on page 101 After enabling PPPoE in the terminal you must configure your equipment How to do this depends on the type of equipment Refer to the user documentation of the equipment As a minimum you need to configure the following parameters in your equipment in order to make PPPoE work with the terminal User name and password The user name and password can be left blank or insert user name void and password void Then the registration on the Access Point is most commonly done in such a way that the data connection is established with a dynamic IP address from the airtime provider To request a static IP if subscribed to from the Access Point you must type in the user name and password from your airtime subscription Note for MAC OS User name and password are required Use user name void and password void This works for some ISPs Contact your airtime provider for further information For setups that have a check box for Enable LCP extensions deselect this No further configuration is needed to make a Standard IP data connection to the Internet
176. t up outside the specified limits the antenna may not be able to start up properly Refer to the installation manual for temperature specifications 08046 Timeout of The start up Check that the startup sequence No antenna or antenna temperature too low sequence of the terminal has timed out because e the antenna is not properly connected or e the antenna temperature is too low to start up antenna cable is properly connected at both ends Status signaling 209 o c te e lt n a Q 2 Chapter 5 Troubleshooting ID Event Text Explanation Remedy 08048 All PoE ports The temperaturein Move the terminal except port 1 the terminal is too to a cooler location are shut down high All PoE ports or avoid using PoE due to high except port 1 are on port 2 4 temperature shut down to reduce the temperature 08049 Data rate The bit rate of the Move the terminal reduction due data channel is to a cooler location to high reduced because temperature the temperature is too high 0804B Illegal You are not using Only use the combination of the right antenna s intended antenna and combination of for use with your terminal antenna and terminal terminal 0804C The chosen The terminal is set Enter the web satellite is not visible at current GPS position up to use a satellite that is not visible at the current GPS position interface
177. terminal Do you need a SIM PIN Depending on your SIM card you may have to enter a SIM PIN to use the system Your SIM PIN is supplied with your SIM card You can enter the PIN using a standard phone or ISDN phone the IP handset or the web interface ao v 15 fis H Nn e pz E v oO Note 4 Using an Administrator user name and password you can change the PIN and enable or disable the use of a PIN For further information see Setting up the use of SIM PIN in the terminal on page 171 For information on how to connect the IP handset or computer you are going to use see Connecting a computer to the LAN interface on page 28 or Connecting the TracPhone FleetBroadband IP handset on page 25 Entering the SIM PIN using a phone or IP handset To enter the SIM PIN If you have a phone connected to the terminal you can use it to enter the SIM PIN for the terminal at start up Do as follows e For an analog or ISDN phone Pick up the phone When the terminal is waiting for a PIN you will hear 2 beeps pause 2 beeps etc Dial lt PIN gt followed by When you hear a busy tone or a dialing tone the PIN has been accepted and you can hang up or dial a number For the TracPhone FleetBroadband IP Handset Select the BGAN menu select Enter PIN and enter the administrator user name and password for the terminal Then enter the PIN for the terminal Entering the SIM PIN for the terminal 29 Chapter 2 Gett
178. the network on the other side of the gateway However you can set up your terminal to communicate with a device on the other side of a gateway by using Static routing To set up a new device for static routing do as follows 1 Select SETTINGS gt LAN gt Static route STATIC ROUTE Destination Netmask Gateway Add 2 Click Add ENTER YALUES FOR NEW ENTRY Destination i a a Netmask WoW Wp Gateway ICCO v v o g To D v E S Z n 3 Enter the values for your device e Destination The IP address you want to route to e Netmask The netmask you want to route to e Gateway The gateway e g the address of a wireless access point or router to which the destination device is connected 4 Click Apply Setting up the interfaces 103 Chapter 4 Using the web interface The values for the new entry are now in the list This means that the terminal can communicate with the destination IP address on the other side of the gateway STATIC ROUTE Destination Netmask Gateway 192 150 1 4 255 255 295 0 192 150 1 0 Edit Delete Add Configuring the Phone Fax interface To configure the Phone Fax interface do as follows 1 Select SETTINGS gt Phone Fax from the left navigation pane PORT 1 Incoming calls M Standard M 3 1 kHz Audio Outgoing calls Standard 3 1 kHz Audio PORT 2 Incoming calls M Standard M 3 1 kHz Audio Outgoing calls Standard 3 1 kHz Audio Apply
179. the terminal or antenna The same events when active are also indicated in the Antenna and Terminal LEDs on the terminal LED panel The log includes the time of the occurrence a short description location of the error etc This information can help troubleshooting errors in the system You can see the event log in the web interface For further information see Viewing the Event list or the Event log on page 182 Logging of events 213 Chapter 5 Troubleshooting Reset button How to access the Reset button The terminal has a Reset button placed next to the SIM slot behind the SIM cover The functions of this button is described in the next section To press the Reset button use a pointed device 214 Reset button Chapter 5 Troubleshooting Function of the Reset button The Reset button on the terminal has the following functions Action Function With the terminal running press the Reset button normally The terminal IP address and IP netmask are temporarily set to the default value default IP address 192 168 0 1 With this function even if the IP address has been changed and you do not remember the new IP address you can still access the web interface and see your current configuration The default value is not saved in the configuration but is only valid until next reboot With the terminal running press and hold the Reset button for 30 seconds until the Power indicator on the t
180. tus To view updated information on the Extended status page click Refresh The Extended Status page shows the following information The antenna Product ID Event logging and self test 183 Chapter 4 Using the web interface e The status of the connection to the air interface IAI 2 This field should normally show Registered unless the system is still in the startup process e Ongoing data sessions IP address and connection status e g Active or Suspended e Ongoing calls and their connection status Site map 184 The web interface also offers a site map page Use this page to get an overview of the submenus To access the site map select SITE MAP from the left navigation pane Click on items in the site map to go directly to the relevant location Site map Chapter 5 Troubleshooting This chapter gives guidelines for troubleshooting and provides an overview of the different means of status signaling Getting support Overview If this manual does not provide the remedies to solve your problem you may want to contact your Airtime Provider or your local distributor Airtime support If you need assistance from your Airtime Provider please call the help desk To see the help desk number enter the web interface of your terminal and select HELP DESK This help desk number is either taken from the SIM card or entered manually If no number is available under HELP DESK check your Airtime subsc
181. twork 154 Selecting the preferred BGAN satellite Chapter 4 Using the web interface Selecting the language The default language of the web interface is English You can change the language to French German Russian Spanish or Mandarin Chinese To change the language do as follows 1 Select SETTINGS gt Language LANGUAGE O English Fran ais Deutsch C Pyecknit C Espa ol w v g c o g ce 2 o v fe S Z Nn Cp Apply Cancel 2 Select a language from the list 3 Click Apply Selecting the language 155 Chapter 4 Using the web interface Administration Accessing the administration settings Logging on The Administration settings require an Administration user name and password To log on as administrator do as follows 1 Select ADMINISTRATION from the left navigation pane 2 Enter the Administration user name and password The default user name is admin and the default password is 1234 Thrane amp Thrane SIGNAL 0000000 Please enter administrator username and password DAS EERE ADMINISTRATOR LOGON CONNECT User name Jadmin PHONE BOOK paceword pese MESSAGES Cancel CALLS SETTINGS ADMINISTRATION Call charges Forgot administrator password Log handling Profiles Traffic flam filterc If you have forgotten the administrator password you can reset the password by clicking the link at the bottom of the page For further information
182. unique light colored dome with dark contrasting baseplate are registered trademarks of KVH Industries Thrane amp Thrane is a registered trademark of Thrane amp Thrane A S in the European Union and the United States Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other countries Inmarsat is a registered trademark of International Maritime Satellite Organisation IMSO and is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc Inmarsat s product names are trademarks or registered trademarks of Inmarsat All other trademarks are the property of their respective owners Disclaimer Every effort has been made to ensure the correctness and completeness of the material in this document No company shall be liable for errors contained herein The information in this document is subject to change without notice No warranty of any kind is made with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Safety summary The following general safety precautions must be observed during all phases of operation service and repair of this equipment Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design manufacture and intended use of the equipment KVH Industries assumes no liability for the customer s failure to comply with these
183. up and the device is ready for use with the terminal Access to the network management settings 132 Access to the network management settings requires an administrator password The default user name is admin and the default password is 1234 The administrator can create and manage network user groups and set up a network classification table defining priorities for devices network user groups and LAN ports A Caution All user connections to the LAN interface may be affected when you change the settings below including your own current connection Managing LAN network users Chapter 4 Using the web interface Setting up the network user groups Overview A network user group in this context is a group of network users sharing the same Quality of Service profile and network parameters There are 11 configurable network user groups For the Default network user group certain settings are locked to make sure there is always one functional network user group available For example the Default network user group cannot be disabled and does not allow you to select a Bridge mode connection Note 4 The network user groups cannot be deleted If you do not want to use them click Edit and select Disabled at Status in the NETWORK USER GROUP field v v o g ce 9 D v fe S fe S Nn Managing LAN network users 133 Chapter 4 Using the web interface Editing a network user group Note 4 F
184. where the terminal was purchased or contact your local Thrane amp Thrane distributor Please be advised that you will not be able to contact Thrane amp Thrane for end user support and that we always recommend that software upgrades are being carried out by official Thrane amp Thrane distribution partners Uploading software 149 Chapter 4 Using the web interface 3 In the field UPLOAD SOFTWARE TO TERMINAL click Browse 4 Browse to the new software version and accept it 5 Click the Upload button Note that the upload procedure takes a couple of minutes Note 4 When upload is done your terminal automatically restarts with the new software 150 Uploading software Chapter 4 Using the web interface Downloading software from the Internet Important 4 The terminal uses your BGAN airtime subscription to download the new software from the Internet Note that it can take several minutes to download the software To download the latest software from the Internet to the terminal do as follows 1 Make sure you have a connection to the Internet from your terminal 2 Open the web interface and select SETTINGS gt Upload from the left navigation pane CHECK FOR SOFTWARE UPDATES Current software version 1 11 Check for updates Latest available Not checked File size v v g o g 9 D v IE S S Nn UPLOAD SOFTWARE TO TERMINAL Browse Upload Disclaimer for Downloa
185. y to the LAN interfaces or use a PoE switch to connect more handsets The TracPhone terminal supports connection of up to 16 handsets Each handset must have a local number in the range 0501 to 0516 as well as a unique password Note that you must set this up in the web interface for the connections to work For further information see the next section Connecting a new IP handset Note 4 The handset with the local number 0501 is the master handset This means you can start stop data sessions from the terminal with this handset if the function is allowed in the User permissions page See Setting up user permissions on page 173 v v My o g ce ro D v fe S fe S Nn Setting up the interfaces 119 Chapter 4 Using the web interface Connecting a new IP handset Note 4 The first handset that is connected to the LAN interface on the terminal is automatically registered in the terminal and assigned the local number 0501 and password 0501 To connect a new IP handset do as follows 1 Connect the IP handset to one of the LAN ports of the terminal 2 In the web interface select SETTINGS gt IP handsets Thrane amp Thrane SIGNAL 0000000 DASHBOARD Entry Number Handset password Actions Configure handset Confit CEG i 0501 oso1 Edit Configure 2 0502 0502 Edit Unreserved PHONE BOOK 3 0503 0503 Edit Unreserved MESSAGES 4 0504 0504 Edit Unreserved CALLS 5 0505 0505 Edit Unreserved SETTINGS 6 0506 0
186. you can access the web interface and enter the SIM PIN here To enter the SIM PIN Note 4 Using an Administrator user name and password you can change the PIN and enable or disable the use of a PIN For further information see Setting up the use of SIM PIN in the terminal on page 171 If your SIM card requires a PIN and the PIN has not yet been entered you must enter it When you access the web interface it opens on the PIN page Until you have entered the PIN you can only upload software and view the DASHBOARD Access to all other parts of the web interface requires a PIN For information on how to enter the SIM PIN see Entering the SIM PIN using the web interface on page 31 When the correct PIN has been entered the web interface opens the Dashboard and is ready for use Note 4 Some parts of the web interface may be greyed out if the current user does not have permission to access these functions For information on how to set up user permissions see Setting up user permissions on page 173 76 Entering the SIM PIN in the web interface Chapter 4 Using the web interface Using the Dashboard Overview The Dashboard is used for control and inspection of ongoing communication and for viewing properties and status of the terminal and antenna For information on how to start or stop your data sessions from the Dashboard see Connecting to the Internet on page 61 Thrane amp Thrane Henne nooo K DASHB

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