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TracPhone V7-IP User's Guide

1. 5 System OVervigW iit 7 Satellite Communications eee 9 Introduction TracPhone V7 IP User s Guide Introduction About this Manual This manual provides complete operation configuration and troubleshooting information for the TracPhone V7 IP system Who Should Use this Manual The user should refer to this manual to learn how to operate the system configure all aspects of the system and identify the cause of any problem The installer should refer to this manual for information on setting up the system for the user s desired preferences The servicing technician should refer to this manual to help identify the cause of a system problem Icons Used in this Manual This manual uses the following icon Icon Description This is a danger warning or caution notice Be sure A to read these carefully to avoid injury Typographical Conventions This manual uses the following typographical conventions Text Example Description Press MENUS to view the Name of CommBox ACU buttons menu At the confirmation Element of a graphical user interface message click Save SELECT SATELLITES Text as it appears on the CommBox ACU display See Using this Manual Cross reference to another chapter in on page 3 the manual Visit www kvh com Cross reference to a website mvbservice for details
2. com North South America Australia Phone 1 401 851 3806 E mail mybsupport kvh com Europe Middle East Asia Africa General Statistics Modem IP 10 61 24 68 Phone 45 45 160 180 KVH Support IP 10 224 0 10 E mail mvbsupport kvh com Latitude 41 5215N Longitude 712921W Login State ONLINE SuccessfulLogins 9 BB Messages RX 87926 le Last Login 2012 08 14718 59 152 Attempted Logins 0 RX Statistics FL State LOCKED FLR Packets RX 2622599 Dropped CRC 0 TX Statistics Attentuation 19 30 Data Rate 128000 bps IP Packets TX 58277 TX State Enabled ACU State ONLINE Txinhibit inactive gt Click here for more detai The My VSAT Status provides the same basic status information as the Home page with the addition of antenna pointing information Azimuth Az Elevation El and Skew More detailed status information is provided at the bottom of the page The tables below summarize the detailed status information that is available on the Support page Figure 8 6 General Statistics TracPhone V7 IP User s Guide Troubleshooting Message Description Modem IP The modem vs external satellite IP address 10 61 xxx xxx its identity on the mini VSAT Broadband network KVH Support IP The IP address assigned to the system for remote diagnostics by KVH Technical Support Latitude Vessel latitude reported by the GPS Longitude Vessel longitude reported
3. 45 t 47 Accessing Your Voice Account 49 TracPhone V7 IP User s Guide Voice Connections Voice Service Overview KVH s enhanced voice service Voice over IP VoIP optimized for satellite communications allows you to make and receive phone calls via the TracPhone system and the mini VSAT Broadband service Voice traffic is given priority on the network over standard Internet data to ensure the highest quality voice connections at all times Important The TracPhone V7 IP voice service will not provide Automatic Number Identification or Automatic Location Information capabilities associated with emergency services such as 911 or E911 In addition the voice service will not work in the event of either a network service outage or a power failure Therefore it is critical that you maintain your vessel s separate distress and safety communications system for emergency calls Be sure to inform anyone who may use the TracPhone V7 IP of the limitations of emergency services The manufacturer distributor and service provider shall not be liable for and expressly disclaim any direct or indirect damages claims losses expenses liabilities actions risks or harms arising out of or related to the services provided through this equipment including without limitation emergency services How the Voic
4. eere 113 Software Updates essen nennen nnne 114 Using the CommBox ACU to Update Software 115 Using Your Computer to Update Software 116 Using an iPhone iPod touch to Update Software 117 Using a USB Flash Drive to Update Software 118 Modem Configuration Updates 119 Manually Updating the Modem s Configuration Files 120 Corrective Maintenance 2 2 ettet 124 Gyro 125 Hardware Restart cote 127 Wiring Diagram WINING Diagram ARs 131 LCD Menus LCD Menus Quick Reference Guide 135 TracPhone V7 IP User s Guide Regulatory Approvals CE Declaration of Conformity esses 139 Specifications System Specifications 143 Glossary Ini eb 147 Index MAON 161 TracPhone V7 IP User s Guide 1 Introduction This section provides important safety information you need to know before using the system It also provides a basic overview of the system and satellite communications Contents About this Manual eren 3 Important Safety Information
5. zi TracPhone V7 IP User s Guide Introduction Related Documentation In addition to this User s Guide the following documents are provided with your TracPhone system Document Description Installation Guide Complete installation instructions Quick Start Guide Handy quick reference guide with basic operating instructions Activation Checklist Details on activating the system for mini VSAT Broadband service Installation Checklist Form that the installer must return to validate the quality of the installation Antenna Mounting Template Template that the installer uses to lay out the antenna mounting holes Warranty Statement Warranty terms and conditions Kitpack Contents List List of every part supplied in the kit Documentation CD Extended Help plus documents in PDF format TracPhone V7 IP User s Guide Introduction Important Safety Information For your own safety and for the safety of your passengers and or crew be sure to read the following important notices A WARNING Risk of Electric Shock Potentially lethal voltages are present within the CommBox ACU and the modem To avoid electric shock do not open the chassis enclosures of the belowdecks equipment They contain no user serviceable parts and opening the enclosure s will void the product s warranty A WARNING Risk of Electric Shock Failure to ground the TracPhone system
6. 3 Follow the spoken instructions to listen to save and or delete your messages ELE Js TracPhone V7 IP User s Guide Voice Connections Listening to Your Messages on Shore You still have access to your VoiceMail messages when you disembark the vessel Choose one of the following options e Use computer Go to your voice account web page see Accessing Your Voice Account on page 49 Then click the VoiceMail button e Usearegular landline telephone Dial the number for your main vessel phone line Line 1 press then enter your PIN provided during service activation Faxing TracPhone V7 IP User s Guide Voice Connections You can fax documents via the enhanced voice service Connect a fax machine to either Voice Line jack on the CommBox ACU and dial the fax number as you would a voice call see Making a Ship to Shore Call on page 38 NOTE Faxing requires 70 kbps bandwidth for sending and up to 90 kbps bandwidth for receiving When fax and voice are used simultaneously the bandwidth requirement increases to between 100 kbps and 170 kbps For extremely reliable faxing KVH offers the UCH 250 fax server see UCH 250 Fax Server on page 48 The UCH 250 avoids the industry wide problem of dropped or incomplete faxes commonly associated with faxing over Voice over IP VoIP connections e um TracPhone V7 IP User s Guide Voice Connections UCH 250 Fax Server Fax
7. Figure 4 2 No Transmit Zones Page No Transmit Zone Status Enforcing Zones s Edit The antenna will not transmit within the zone s specified below No Transmit Zone Ranges Azimuth Range Azimuth Range From 170 From 16 To 190 To 56 The No Transmit Zones page will display one of the following status indications e Not Set Up No transmit zones have not been set up yet The antenna can transmit in any direction without restriction Enforcing Zone s One or two no transmit zones have been set up and are currently enforced The antenna will not transmit within those zones e Transmit Enabled Ignoring Zone s One or two no transmit zones have been set up but they are currently being ignored The antenna can transmit in any direction without restriction NOTE You can also view the status of no transmit zones on the CommBox front panel LCD go to No Transmit Zones TracPhone V7 IP User s Guide No Transmit Zones Establishing No Transmit Zones To configure a no transmit zone follow these steps 1 Identify the necessary azimuth range for the zone see Identify the Azimuth Range 2 At the TracPhone V7 IP web interface configure a no transmit zone for that azimuth range see Configure the No Transmit Zone s at the Web Interface on page 32 Identify the Azimuth Range First you need to determine the necessary azimuth range for the no transmit zone s You
8. Figure 9 14 Restart Hardware Menu Support Help Restart Hardware Help v System Logs v Restart Antenna Restart MTA Restart All 3 Atthe confirmation message click Restart Antenna Restart MTA or Restart ALL 127 TracPhone V7 IP User s Guide Wiring Diagram Appendix A Wiring Diagram This section provides a system wiring diagram For detailed installation instructions refer to the Installation Guide Contents Wiring Diagram nnn 131 129 TracPhone V7 IP User s Guide Wiring Diagram Wiring Diagram The wiring diagram below shows the basic system connections For detailed installation instructions refer to the Installation Guide Antenna c TRACPHONE Power CommBox ACU g To Modem Ethernet Vessel PC 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 1 i Port 1 TxD Port 1 TxD Port 1 RxD Port 1 RxD Port 2 TxD a gt lt tr sy c o a Port 2 RxD GPRS TxD GPRS TxD GPRS RxD GPRS RxD 1 a x LT s c a Red Black White Gray Gray White White Orange Orange White White Brown Brown White White Blue Blue White White Green Green White Red Orange NMEA 0183 Talker customer supplied Orange Red Two unused wires are reserved for future use N C Not Conn
9. Mobile Websites Many organizations now offer alternative versions of their websites optimized for mobile devices Although designed for smartphone users on a cellular connection you can access these mobile websites on a desktop or laptop as well KVH recommends you visit mobile websites instead of full sites whenever possible to minimize the amount of data used To view the mobile version of a website simply replace the www in the address with an m For example to view the mobile version of CNN s website you would enter m cnn com in your web browser m Lr e TracPhone V7 IP User s Guide Data Connections E mail Best Practices There are several ways to reduce the amount of data your e mail application uses Consider the following e mail best practices e Use an IMAP Interactive Mail Access Protocol server instead of traditional POP3 Post Office Protocol 3 e Disable automatic sending receiving of new mail e Send messages in plain text rather than HTML format Compress all attachments e Disable automatic signatures and read receipts TracPhone V7 IP User s Guide Data Connections CommBox Features The optional CommBox software extends the network capabilities of the CommBox ACU to improve crew morale streamline operations improve efficiency and reduce costs Two options are available e CommBox Standard Bundle part no 35 0010 Provides least cost routing onboar
10. NE TracPhone V7 IP User s Guide Error Description 220 One of the antenna s gyros is out of calibration Try recalibrating the gyros see Gyro Calibration on page 125 If a gyro fails to calibrate contact KVH 221 The system is not receiving valid position data from the GPS Check for blockage around the antenna see Step 2 Check for Blockage on page 82 222 The antenna s internal temperature exceeds acceptable limits Turn off the system and allow it to cool 234 The antenna is not receiving satellite signal strength RSSI data from the CommBox ACU Try these steps Turn the CommBox ACU off then back on Check the wires on the back of the CommBox ACU Check the power data cable 235 The antenna has lost RF communications Contact KVH 240 The antenna s LNB is not receiving the proper power from the modem s receive RX RF cable Check the RX RF cable 241 The antenna s main board detects a power failure Contact KVH TracPhone V7 IP User s Guide Troubleshooting Status Information You can find system status information on the TracPhone V7 IP web interface and front panel LCD Similar information is available in both places See the following for details e Status Information on the Web Interface e Status Information on the CommBox ACU Front Panel LCD on page 97 Status Information on the Web Interface On the TracPhone V
11. Send UTF 8 URLs Show Notification bar for encoded addresses Use UTF 8 for mailto links timedia Enable alternative codecs in HTML5 media elements Enable automatic image resizing Play animations in webpages Play sounds in webpages Show image download placeholders V Show pictures Security V Allow active content from CDs to run on My Computer Allow active content to run in files on My Computer Allow software to run or install even if the signature is inv 4 Takes effect after you restart Internet Explorer TracPhone V7 IP User s Guide Data Connections Enable Pop Up Blocker Many consumer websites overlay small pop up windows over the main page to launch ads Turn on your web browser s pop up blocker to prevent these from running and consuming data For example in Internet Explorer go to Tools Pop up Blocker and click Turn on Pop up Blocker Figure 7 4 Internet Explorer Pop Up Blocker IEEE Help Delete browsing history Ctrl Shift Del InPrivate Browsing Ctrl Shift P Tracking Protection ActiveX Filtering Diagnose connection problems Reopen last browsing session Add site to Start menu View downloads Ctrl J Pop up Blocker Turn on Pop up Blocker SmartScreen Filter Pop up Blocker settings Manage add ons Your web browser might also offer tools to block websites or types o
12. Figure 9 13 Calibrating the Gyros MENUS CHANGE ACCEPT EXIT x DIAGNOSTIC TOOLS NEXTQ SELECT XEXIT KVH SUPPORT IP NEXT JSELECT XEXIT CALIBRATE GYROS NEXTQ SELECTOXEXIT ONLY PERFORM IN CALM SEAS PROCEED WITH CAL SELECT X EXIT CALIBRATING GYROS AZ EL SKEW CALIBRATION PASSED AZ P EL P SKEW P Press MENUS until DIAGNOSTIC TOOLS is displayed TracPhone V7 IP User s Guide Maintenance Hardware Restart If you experience a problem with the system you may need to restart the hardware You can restart the following system components from the TracPhone V7 IP web interface e Restart Antenna Restarts the TracPhone V7 IP antenna Choose this option whenever the antenna is unable to find the satellite e Restart MTA Restarts the MTA multimedia terminal adapter which is built into the CommBox ACU Choose this option whenever voice calls are not working properly while the modem is online e Restart All Restarts the entire system with the exception of the modem Choose this option if the problem cannot be isolated to an antenna or MTA issue NOTE You cannot restart the modem from the web interface If you suspect the modem is locked up try turning it off at the front panel then turning it back on To restart a system component follow these steps 1 Atthe TracPhone V7 IP web interface click the Support tab 2 On the Restart Hardware menu click the desired option
13. see CommBox Features on page 77 for details Consider the guidelines in this section to eliminate unnecessary background Internet activity and minimize the amount of data you consume Adopting these guidelines will help ensure you use the service in the most efficient and cost effective manner Important You are responsible for all data transferred to from your computers including inadvertent downloads by applications running in the background TracPhone V7 IP User s Guide Data Connections Preventing Automatic Updates The default configuration of many applications allow them to download updates from the Internet automatically without any user interaction KVH recommends that while the computer is being used at sea you set up these applications either to not check for updates or to notify you before downloading them These applications include e Anti virus software e Spyware protection software e Web browser e Adobe Acrobat Reader e Apple iTunes e Windows Update Figure 7 1 Windows 7 Updates Setting Important updates Never check for updates not recommended X new updates Every day at 3 00 AM Any malicious applications hidden on your computer may also use your Internet connection without your knowledge Therefore prior to using your computer onboard the vessel run a full system scan with an up to date anti virus and spyware detection removal utility Firew
14. For details be sure to read all of the service terms and conditions in the End User Agreement which can be found at www kvh com mvbcustomercenter Connecting to the Internet To connect to the Internet follow these steps 1 Make sure the TracPhone system is online 2 Opena web browser window on any computer connected to the network 3 If you re unable to connect make sure your computer is configured for DHCP addressing Refer to Configuring Computers for DHCP on page 57 BB J je TracPhone V7 IP User s Guide Data Connections Tips for Minimizing Data Usage The configurations of operating systems web browsers and applications generally assume an unlimited always on broadband connection As such they will often try to connect to the Internet on their own to download updates and transfer files They will also operate without any regard to the amount of traffic they generate to perform routine tasks While high data usage is not much of a concern with a broadband connection on shore avoiding excessive data usage is worthwhile when using the mini VSAT Broadband service at sea especially if you are charged by the megabyte on a metered rate plan NOTE Installing network monitoring software on your computer s will allow you to keep track of how much data is downloaded to and uploaded from your computer s For the ultimate suite of network management tools look no further than KVH s CommBox software
15. Input indicates the system is not receiving a compatible heading message from the NMEA 0183 talker TracPhone V7 IP User s Guide Troubleshooting LED Indicators Status lights on the front of the CommBox ACU and modem indicate the current status of the system and can help you identify problems quickly Figure 8 14 Status Lights CommBox ACU During normal operation all status lights should be lit green The following tables explain what the different light conditions indicate 101 Lr 102 TracPhone V7 IP User s Guide Troubleshooting CONTROL UNIT Light The table below explains what the CONTROL UNIT light indicates Figure 8 15 CONTROL UNIT LED on CommBox ACU Lightis Indicates Description Off Off CommBox ACU is powered off or no power input Green OK Good input power CommBox ACU is operational Orange Bad power Bad power supply circuit inside the CommBox ACU Red Fault Error detected during CommBox ACU self test try turning the CommBox ACU off then back on ANTENNA Light The table below explains what the ANTENNA light indicates Figure 8 16 ANTENNA LED on CommBox ACU Light is Indicates Description Off Off No power input to the antenna Green Tracking Antenna is tracking a satellite Green Searching Antenna is searching for a satellite or flashing the modem is initializing Red Fault Error detected see error message on
16. NO TRANSMIT ZONE 1 AZ RANGE 335 025 Displays the azimuth ranges of any user configured no transmit zones ANTENNA READY WAITING FOR MODEM The antenna is waiting for the modem to initialize MODEM COMMS OK The modem is communicating with the CommBox ACU WAITING FOR GPS The antenna is waiting for a GPS fix GPS ACQUIRED 41 5198N 123 5817W When GPS acquires a fix momentarily displays your latitude longitude RECEIVING SATELLITE INFO FROM MODEM The modem is providing satellite identification data to the antenna ANTENNA STATE INITIALIZING The antenna is initializing SEARCHING FOR 105 0W SATELLITE The antenna is searching for the mini VSAT Broadband satellite RF RADIATION HAZARD TRANSMIT INHIBITED If the antenna is pointing within an enabled no transmit zone it will not transmit OFFLINE TRACKING 105 0W The antenna is now tracking the satellite ONLINE TRACKING 105 0W The modem has accessed the mini VSAT Broadband service the system is ready for use TracPhone V7 IP User s Guide Getting Started Accessing the Web Interface The CommBox ACU offers a local web interface which you can use to check system status update software and configure all aspects of the system To access the web interface simply open a web browser window on any computer on the network and enter the following web address http minivsat kvh NOTE This
17. OD x 312 79 2 cm H Weight 57 6 Ibs 26 1 kg 143 Lr 144 TracPhone V7 IP User s Guide Specifications Figure D 2 CommBox ACU and Modem Specifications Attribute Rating Heading input NMEA 0183 4800 baud accurate within 2 compatible sentences HDG HDM HDT OSD THS VHW Input power CommBox ACU antenna 100 240 VAC 50 60 Hz 160 W max Modem 100 240 VAC 50 60 Hz 3 A max Temperature Operational 32 F to 131 F 0 C to 55 C Survival 5 F to 158 F 15 C to 70 C Humidity 60945 104 F 40 C 95 humidity non condensing CommBox ACU Interfaces User Ethernet RJ45 IEEE 802 3 1OBASE T 100BASE TX 100 Mbps Wireless access point 802 11b 802 11g 802 11n USB Front Panel USB 2 0 for software updates only USB Rear Panel Not Used Voice lines RJ11 2 wire analog Dimensions CommBox 16 75 42 55 cm W x 11 18 28 40 cm D without ACU and modem strain relief bracket 16 31 41 43 cm D with strain relief bracket x 5 26 13 36 cm H 3U Weight CommBox 18 Ibs 8 2 kg ACU and modem TracPhone V7 IP User s Guide Appendix E Glossary This section provides a glossary of technical terms used throughout the documentation Contents COS SY eet oce oet scettr cte DE 147 Glossary im 145 Glossary 10BaseT Ethernet standard using twi
18. 06 N 301 843 6 V1 1 1 2006 01 N61000 3 2 2006 N61000 3 3 1995 A1 2001 amp A2 2005 N60945 2002 Article 3 2 Spectrum Efficiency N302 340 V1 1 1 2006 04 Manufacturer KVH Industries Inc 50 Enterprise Center Middletown RI 02842 5279 USA 7 do sten Rick Jones Director of Corporate Quality Date 139 TracPhone V7 IP User s Guide Appendix D Specifications This section provides the technical specifications of the TracPhone system s components Contents System Specifications 143 Specifications im 141 System Specifications Figure D 1 Antenna Specifications TracPhone V7 IP User s Guide Specifications Attribute Rating Meets Inmarsat operational survival and shock specifications RX receive TX transmit 11 7 12 75 GHz 14 0 14 5 GHz frequency band Antenna gain 35 6 dBi RX band min Transmit power BUC 4 W max Elevation range 24 to 119 with heading input Azimuth range 710 rotation Satellite coverage See www kvh com minivsatmap Temperature Operational 22 F to 131 F 30 C to 55 C Survival 31 F to 4158 F 35 C to 4 70 C Humidity 60945 104 F 40 C 95 humidity non condensing Rain Precipitation rate of 1001 min with wind speeds up to 100 knots Vibration TEC 60945 Outside dimensions 26 2 66 6 cm
19. 66 purchasing 77 version 107 web interface 77 CommBox ACU description 8 LEDs 102 serial number 106 software version 107 specifications 144 status 96 99 Condensed Help 19 corrective maintenance 124 coverage map 9 crew calling 43 CRMA 7 data rate 96 data usage reducing 70 delay voice call 38 DHCP Mac OS X 60 Windows 7 57 Windows Vista 57 Windows XP 58 dial tone fast 45 dialing sequence 38 Eb No 98 electric shock 5 elevation 94 99 143 e mail best practices 76 emergency call 37 End User Agreement 69 75 equipment ID numbers 13 106 error messages 87 Ethernet connection 53 162 event log 105 Extended Help 19 F fax 47 fax server 48 field replaceable units 124 firewall 71 floating ground 5 footprint satellite 9 frequency 98 143 front panel menus 135 FRUs 124 G gain antenna 143 Gnutella 75 GPRS modem description 109 status 99 GPS position 16 18 source 100 status 100 gyro calibration 125 gyro stabilization 8 hazard radiation 5 6 15 heading 18 100 144 Help 19 Help CommBox 66 Home page 18 91 IMAP 76 incoming calls 40 in country call 38 international call 38 TracPhone V7 IP User s Guide Index im 163 Lr 164 TracPhone V7 IP User s Guide Index Internet access 69 IP address CommBox ACU 64 KVH support 95 109 modem 95 98 MTA 83 public static 63 static 61 IP packet counters 96 iPhone iPod touch app 117 K Ku band 9
20. ANTENNA ACU STATUS x NEXT SELECT xEXIT MTA RSM GPRS STATUS CNEXT SELECT XEXIT GPS HEADING STATUS vNEXT VSELECT xEXIT NUN Troubleshooting 2 _ TracPhone V7 IP User s Guide Figure 8 10 Modem Network Status Message Description MODEM SATELLITE IP External IP address of the modem identity of the modem on the mini VSAT Broadband network 10 61 xxx xxx MODEM STATE 4 General status of the modem Online indicates the modem is connected to the mini VSAT Broadband service LAN PORT STATUS Status of the Ethernet local area network LAN Link Up indicates a good connection EB NO Quality of the received signal Eb No Energy per bit noise power per Hertz SATELLITE Satellite currently selected for mini VSAT Broadband service BEAM Beam of the satellite currently selected for mini VSAT Broadband service DOWNLINK FREQUENCY Frequency of the satellite downlink SKEW TO SATELLITE Skew angle of the antenna s LNB that is required to receive signals from the current satellite Figure 8 11 Antenna ACU Status TracPhone V7 IP User s Guide Troubleshooting Message Description ANTENNA STATE General status of the antenna must be Tracking to connect to mini VSAT Broadband ANTENNA DC INPUT DC voltage measured at the antenna s circuit board should be between 38 VDC and 44 VDC BUC POWER S
21. IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate settings Obtain an IP address automatically uum Use the following IP address Obtain DNS server address automatically Use the following DNS server addresses 6 In the Local Area Connection Properties dialog box click OK 7 Restart your computer LE TracPhone V7 IP User s Guide Network Configuration Mac OS X DHCP Settings To configure a Mac OS X computer for DHCP addressing follow these steps 1 In System Preferences click Network 2 In the Network dialog box select Ethernet then set the following Location Automatic e Configure IPv4 Using DHCP Figure 6 6 Mac OS X Network Network a Showall Q Location Automatic 7 e Qo Status Connected 2 2 Ethernet is currently active and has the IP e Internal Modem e address 10 0 0 7 4 DIBIJ A 2 e Configure IPv4 Using DHCP uum e AirPort A IP Address 0 0 0 0 Q Subnet Mask 255 255 255 0 e VPN PPTP C Not Configured xxi Router 10 0 0 1 DNS Server 10 0 0 1 Search Domains AOTEA E Ad A vance 1 Click the lock to prevent further changes Assist me Revert Apply 3 Click Apply 4 Restart t
22. My V7IP Antenna Software Version Version 100 installed on antenna 07 01 11 i 117 TracPhone V7 IP User s Guide Maintenance Using a USB Flash Drive to Update Software To update the software using a USB flash drive follow these steps 1 First you need to save the latest software update file to your USB flash drive KVH certified technicians can download this file from the KVH Partner Portal Customers can get this file from KVH Technical Support see Technical Support on page 108 2 Make sure the TracPhone system is turned on and initialized the CommBox ACU front panel LCD shows Searching or Tracking 3 Connect your USB flash drive to the USB port on the front of the CommBox ACU 4 The CommBox ACU display shows the currently installed software version CUR and the software version found on the USB flash drive NEW Make sure the NEW version is a higher number than the CUR version 5 At PROCEED WITH UPDATE press ACCEPT Figure 9 5 Software Update Process on CommBox ACU Front Panel oo QQ OO OO OO OO MENUS CHANGE ACCEPT EXIT S W UPDATE FOUND NEW VERSION 344 UPDATE SOFTWARE CUR 342 NEW 344 PROCEED WITH UPDATE CY YES x EXIT 118 TracPhone V7 IP User s Guide Maintenance Modem Configuration Updates The SSCF and SED configuration files stored in the modem contain all of the satellite parameters the TracPhone system needs to find and track t
23. Network Settings page of the CommBox ACU will not contain any configurable fields See CommbBox Features on page 77 for details on enabling the CommBox software To disable the local web cache on the CommBox ACU follow these steps 1 Atthe TracPhone V7 IP web interface click the Settings tab Then click Network Settings 2 In Cache Settings click Edit 3 Ifthe Login window appears log in with the Administrator password 4 Select Disabled 5 Click Save 6 Atthe confirmation message click Save Figure 6 11 Cache Settings Cache Settings Local Web Cache Enabled default Disabled Cancel Save LE TracPhone V7 IP User s Guide Network Configuration JN CommBox Settings on CommBox ACU If the optional CommBox software is enabled the CommBox ACU s network settings are configured by KVH over the air The Network Settings page of the CommBox ACU will not contain any configurable fields NOTE See CommBox Features on page 77 for details on enabling the CommbBox software For complete details about the CommBox software refer to the CommBox manual To view the CommBox manual follow these steps 1 Atthe TracPhone V7 IP web interface click the CommBox tab Figure 6 12 CommBox Tab Home Settings p Support Updates ZEN CommBox You are logged in as the adm LS iis CommBox Log in to CommBox Control The Ultimate Ship Shore Network Manager 2 Click Lo
24. Reverting will return control of the SED and SSCF files to the Satellite Ground Station After reverting and rebooting the Satelite Ground Station will upload the latest versions of these files Revert im 14 When the Revert complete message appears click Reboot to restart the modem It will now use the new configuration files Figure 9 12 Rebooting the Modem Satellite Configuration SATELLITE CONFIGURATION FILES SED SSCF Current SSCF version 1 84 1 Current SED version 1 33 6 New SSCF version 1 86 1 New SED version 1 34 6 SED file SSCF file Upload Reverting will return control of the SED and SSCF files to the Satellte Ground Station After reverting and rebooting the Satelite Ground Station will upload the latest versions of these files Reboot m 123 124 TracPhone V7 IP User s Guide Corrective Maintenance If a system component fails it will need to be replaced by a KVH certified technician Important Field replaceable units should only be replaced by a trained KVH certified technician To find a technician near you visit www kvh com wheretogetservice or contact KVH Technical Support see Technical Support on page 108 The antenna contains several parts that can be replaced in the field by a KVH certified technician Instructions for replacing these parts are provided with the replacement part The belowdecks equipment has no field replaceable u
25. converts and amplifies a Ku band satellite signal into an intermediate frequency IF L band signal im 151 ie 152 TracPhone V7 IP User s Guide Glossary MAC Address Media Access Control Address Unique six byte hardware identifier assigned to every network interface card NIC Used in most LAN configurations to ensure the correct addressing of data to specific hosts Mbps Megabits 1 000 000 bits per second Modem Modulator demodulator Translates digital signals into analog signals and vice versa MTA Multimedia Terminal Adapter Device that converts analog telephone signals into digital Voice over IP VoIP signals Network A group of computers and devices such as printers linked together Network Operations Center NOC Station that maintains and manages a telecommunications network NIC Network Interface Card Expansion or built in circuit card that provides a computer with network communication capabilities NMEA 0183 Talker Marine electronic device such as a gyrocompass that transmits data messages that comply with the NMEA 0183 standard Data is transmitted serially at 4800 baud over a pair of wires A and B Packet Part of a data message transmitted over a network Also contains the address of the destination for routing purposes Data messages are divided into packets sent over a network then reassembled in the correct order at the destination PCI PCMCIA Ping Polarizat
26. form at www kvh com mvbcustomercenter Be sure to read all of the details on this form An additional monthly fee for static IP service will apply TracPhone V7 IP User s Guide Network Configuration 4 Connect your network device or computer to the User Ethernet 4 port on the rear panel of the CommBox ACU see Figure 6 7 on page 61 Use a straight through CAT5 or better Ethernet cable with RJ45 connectors Important Only the User Ethernet 4 port on the CommBox ACU can be used to connect static IP devices as this port bypasses the CommBox ACU s local subnet to connect directly to the modem Ports 1 2 and 3 are configured for DHCP addressing only 5 When you receive an e mail from KVH confirming that your static IP address has been set up configure the TCP IP properties of your network device or computer with the static IP data provided in the e mail For details on accessing your computer s TCP IP properties refer to Configuring Computers for DHCP on page 57 Figure 6 9 Static IP Data r Internet Protocol Version 4 TCP IPv4 Properties a General for the appropriate IP settings Validate settings upon exit You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator Advanced IP addresses to access the vessel s computer remotely from shor
27. the same channel There are 11 channels to choose from allowing users to prevent interference between multiple wireless networks The outside enclosure of an electronic device A computer application that accesses resources held by a server Code Reuse Multiple Access CRMA protocol is a variant of CDMA which is widely used in cellular communications Using this protocol multiple vessels share bandwidth for ship to shore transmissions to the satellite Unlike TDMA vessels don t need to wait their turn to transmit They can immediately transmit in bursts at the same time as other vessels and at the fastest data rate available significantly reducing delays Crossover Cable Data Rate 148 Cable in which the pins are reversed from one end to the other Used for connecting two computers back to back without using an Ethernet hub Speed at which a communications path can transfer information normally measured in bits per second bps dB DHCP DNS Downlink DVB Eb No EIRP EL Encryption Ethernet TracPhone V7 IP User s Guide Glossary Decibel Ratio of one power level to another Dynamic Host Configuration Protocol IP protocol that allows a server to automatically assign IP addressing information to a computer or device on the network Domain Name Service IP service that translates domain names such as www kvh com into IP addresses such as 63 105 58 10 Communication path fr
28. to the Home page and check the My Phone status information If it shows Unable to Register Voice Service there is an account or activation issue contact KVH Technical Support see Technical Support on page 108 The My Phone status also shows the status of phone lines 1 and 2 Step 4 Restart the MTA The MTA built into the CommBox ACU might need to download an updated configuration file from the network Try restarting the MTA at the TracPhone V7 IP web interface see Hardware Restart on page 127 Step 5 Verify the MTA Obtained an IP Address The MTA must receive an IP address from the CommBox ACU in order to provide a voice connection Pick up the handset on any phone connected to the CommBox ACU and press 1 on the keypad If you hear 0 0 0 0 in the handset the MTA did not receive a valid IP address Contact KVH Technical Support for assistance see Technical Support on page 108 EN Troubleshooting I TracPhone V7 IP User s Guide Step 6 Try a Different Phone Disconnect the phone from the CommBox ACU and connect another phone in its place use a phone that you know is working properly If you are then able to place a call with the new phone the phone you were using is faulty Step 7 Verify the Phone Is Connected Properly Make sure your phone is connected to one of the RJ11 Voice Line jacks on the CommBox ACU Voice Line 1 is the primary jack If you are not receiving calls as
29. update file was not found on the USB device Try these steps e Remove the USB device from the CommBox ACU wait 10 seconds then reinsert it Verify that a valid TracPhone V7 IP update file ending in kvh is present on the USB device Replace the update file on the USB device with a new file Use a different USB device 104 The software update file you selected is corrupt Try a new update file 105 The CommBox ACU is unable to read from or write to its internal memory EEPROM Contact KVH 106 The CommBox ACU has lost communications with the antenna Try these steps Check the wiring on the back of the CommBox ACU Check the antenna power data cable Try turning the system off then back on RAN Troubleshooting je TracPhone V7 IP User s Guide Error Description 107 The CommBox ACU s internal temperature exceeds acceptable limits Try these steps Listen for the cooling fan inside the CommBox ACU If you don t hear the fan contact KVH If you hear the cooling fan turn off the system and allow it to cool down Then vacuum the CommBox ACU s vents see Preventive Maintenance on page 113 If the problem persists you might need to relocate the unit to an area that provides better ventilation 111 The CommBox ACU is unable to initialize its built in wireless access point WAP Contact KVH 112 There is an internal fault in th
30. will need to enter in clockwise order the beginning and ending azimuths that define the outer boundaries of the zone relative to the antenna s forward arrow which should be pointing toward the bow NOTE Each no transmit zone must span at least 5 Therefore be sure to set beginning and ending azimuths at least 5 apart Figure 4 3 Beginning and Ending Azimuths Defining a No Transmit Zone Example Beginning Azimuth FROM 015 No Transmit Zone 986 Example Forward Ending Azimuth TO Y 080 270 090 180 TracPhone V7 IP User s Guide No Transmit Zones Configure the No Transmit Zone s at the Web Interface 1 Atthe TracPhone V7 IP web interface click the Settings tab Then click No Transmit Zones 2 Click Edit 3 Ifthe Login window appears log in with the Administrator password 4 In No Transmit Zone Ranges click Enforce Zones Important When Enforce Zones is selected the antenna will not transmit whenever it points within one of your configured no transmit zones If Ignore Zones is selected instead the zones are disabled allowing the antenna to transmit in any direction without restriction 5 Enter the azimuth range for Zone 1 6 If you wish to set up a second no transmit zone enter the azimuth range for Zone 2 7 Click Save All Settings 8 At the confirmation message click Save Figure 4 4 Configuring No Transmit
31. 7 IP web interface you can view status information on the following pages Home page see Home Page of the Web Interface e Support page see Support Page of the Web Interface on page 94 Home Page of the Web Interface The Home page provides basic system status information Figure 8 2 Home Page My VSAT Status Connection Status No Transmit Zones Antenna State Satellite Beam ONLINE Transmit Enabled Ku band Eb No 3 3dB Transmitting amp Receiving TRACKING 105 0W CONUS 1 Edit Zone Settings My Phone Real time Vessel amp VSAT Satellite Display Online amp Ready 231 42 T 41 5215N My Phone Lines E zs QO Line 1 Bridge AVAILABLE Line 2 Crew Quarters AVAILABLE Voicemail Notification Fast dial tone pulse on handset indicates a new voicemail message Britanic The tables below summarize the status information that is available on the Home page NS Troubleshooting JE TracPhone V7 IP User s Guide Figure 8 3 My VSAT Status Message Description Connection Status General status of the modem Online Modem is connected to the mini VSAT Broadband service the system is ready for use Initializing Waiting for Hub Comm Modem is waiting for the antenna to lock onto the satellite Attempting Login Modem is attempting to log into the mini VSAT Broadband service Offline Modem is not connected to mini VSAT Broadband Eb No Quality of the receive
32. L LAN settings 64 latitude 95 LCD brightness 26 LCD menus 135 LEDs 101 lights front panel 101 log event 105 operational 104 login CommBox software 77 modem web page 121 voice account 49 login counters 95 longitude 95 maintenance corrective 124 preventive 113 map coverage 9 menus LCD 135 mini VSAT Broadband 7 13 mobile websites 75 TracPhone V7 IP User s Guide Index modem configuration update 119 description 8 initialization 16 IP address 95 98 LED 103 login 121 restart 127 serial number 106 software update 114 software version 107 specifications 144 status 95 98 web page 96 MTA additional 42 IP address 83 MAC address 106 restart 83 127 software version 107 status 93 multimedia disable 72 network settings 64 status 98 wired DHCP 53 wireless DHCP 54 network monitoring software 70 Network Operations Center 7 NMEA 0183 18 100 144 no transmit zones clear 34 description 29 disable 33 range 16 31 setup 31 status 30 92 0 online 16 operational log 104 outgoing calls 38 165 Lr 166 TracPhone V7 IP User s Guide Index P passphrase WEP 55 password administrator 23 WPA2 55 peer to peer file sharing 75 phone line names 25 phone lines additional 41 ping 85 pointing direction 18 pointing direction antenna 94 POP3 76 pop up blocker 73 power antenna 99 BUC 99 CommBox ACU 99 input 144 transmission BUC 143 power on system 15 preventi
33. N MTA MAC Address DIAGNOSTIC TOOLS vNEXT SELECT XEXIT KVH Support IP Calibrate Gyros Factory Reset 135 TracPhone V7 IP User s Guide Regulatory Approvals Appendix C Regulatory Approvals This section provides the CE declaration of conformity for the TracPhone V7 IP system components Contents CE Declaration of Conformity 139 im 137 K VIH CE Declaration of Conformity The undersigned of this letter declares that the following equipment complies with the specifications of EC directive 1999 5 EC Radio amp Telecommunications Terminal Equipment Equipment Included in this Declaration TracPhone V7 IP system consisting of e 02 1925 XX or 02 1926 TracPhone V7 IP Antenna e 02 1875 02 TracPhone CommBox ACU e 19 0487 TracPhone Modem 1 The part number is followed by two alphanumeric characters which designate non performance affecting customer specific branding Equipment Applicability The TracPhone V7 IP system provides broadband Internet connectivity between a ship and any destination in the world The equipment is not intended for SOLAS applications Declaration and Certification The TracPhone V7 IP system complies with the following harmonized standards under the R amp TTE Directive 1999 5 EC Essential Requirement Applied Standard s Article 3 1 a Health amp Safety EN60950 1 2006 A1 2009 Article 3 1 b EMC N 301 843 1 v1 2 1 2004
34. S Virtual Numbers 61 2 84916302 Australia 81 3 90126382 Japan TracPhone V7 IP User s Guide Voice Connections VoiceMail KVH s enhanced voice service offers a similar suite of features as you might find with any landline telephone service One of these features is VoiceMail With VoiceMail people who call the vessel may record a message if you are unable to answer the call or the line is busy You can then play back and listen to your messages anytime 24 7 from anywhere even if you are not currently onboard the vessel Recording a VoiceMail Personal Greeting To record your VoiceMail personal greeting follow these steps 1 Pick up the handset on any phone connected to the CommBox ACU You should hear a dial tone 2 Dial 1238 to connect to the VoiceMail system 3 Press 2 to access your mailbox 4 Press 1 to access your personal greeting 5 Press 2 to change your greeting You will be prompted to record your greeting 6 Press 1 to listen to your personal greeting 7 When you are satisfied with your greeting press 3 to accept and activate your greeting You will hear the message Your personal greeting has been activated Listening to Your VoiceMail Messages If you hear a fast dial tone pulse in the phone s handset you have new VoiceMail messages To listen to your VoiceMail messages follow these steps 1 Dial 1234 to connect to the VoiceMail system 2 Press 1 to listen to your messages
35. Skew Radio Frequency Registered Jack 45 Eight wire network cable connector for LANs Similar to a telephone jack Device that connects multiple IP networks For each data packet it receives that is destined for another IP network determines the best path to reach its destination Receive Signal Strength Indicator Indicates the strength of the received satellite signal The modem supplies this data to the CommBox ACU for tracking purposes Receive Session Initiation Protocol Protocol for routing VoIP calls Adjustment angle to orient an LNB with a linearly polarized satellite signal Spread Spectrum SSID A type of communication method by which the information signal energy is spread over a frequency band much wider than the minimum bandwidth required for transmitting the information The resulting low power level across the full bandwidth does not interfere with neighboring satellites so the width of the transmitted beam is not as critical as it is with traditional VSAT antennas Service Set Identifier Unique identifier shared by all computers and devices on a single wireless network TracPhone V7 IP User s Guide Glossary Straight through Cable Subnet Cable in which the pins at one end match the pins at the other end Subdivision of a network based on IP address For example with a subnet mask of 255 255 255 0 all computers and devices assigned an IP address starting with 195 172 8 belong t
36. T SELECT xEXIT TracPhone V7 IP User s Guide No Transmit Zones 4 No Transmit Zones This section explains how to view configure temporarily disable and clear no transmit zones which prohibit the antenna from transmitting within a certain azimuth range Contents No Transmit Zones 29 Status of No Transmit ZONES 30 Establishing No Transmit Zones 31 Disabling No Transmit Zones 33 Clearing No Transmit Zones 34 mu TracPhone V7 IP User s Guide No Transmit Zones No Transmit Zones Overview To prevent exposure to the antenna s radiated RF radio frequency energy you can configure up to two no transmit zones for areas where crew and passengers frequent Whenever the antenna points within a no transmit zone the system disables the transmitter Transmission capability is restored whenever the antenna points outside the zone NOTE See RF Radiation Hazard Area on page 6 for details on the minimum safety distances Figure 4 1 Example of a No Transmit Zone No Transmit QE TracPhone V7 IP User s Guide No Transmit Zones Status of No Transmit Zones You can view the current status of the system s no transmit zones on the TracPhone V7 IP web interface Just click the Settings tab Then click No Transmit Zones
37. TATUS Status of the antenna s BUC transmit power should be between 23 VDC and 25 VDC CURRENT AZ EL Azimuth and elevation at which the antenna is currently pointing azimuth is relative to vessel heading if heading data is available or the antenna s Forward arrow bow if heading data is not available CURRENT SKEW Current skew angle of the antenna s LNB IPACU DC INPUT DC voltage measured at the CommBox ACU s power input should be between 23 VDC and 25 VDC IPACU ENET MODEM PORT STATE Figure 8 12 MTA RSM GPRS Status Status of the CommBox ACU s Ethernet connection to the modem Link indicates the CommBox ACU is connected to the modem Message Description MTA STATUS Status of the CommBox ACU s built in MTA Registered indicates the MTA is connected to the voice service RSM GPRS STATUS Status of the antenna s built in remote service and support module GPRS modem Registered indicates a good GPRS cellular connection i EIE Lr 100 TracPhone V7 IP User s Guide Troubleshooting Figure 8 13 GPS Heading Status Message Description CURRENT GPS SOURCE Source of the GPS data used by the system SYSTEM GPS STATUS Status of the antenna s GPS displays vessel latitude longitude if GPS has a valid fix NMEA TRUE HEADING True heading reported by the vessel s NMEA 0183 talker No Compass
38. TracPhone V7ie 26 66 cm Configuration TRAGPHONE C un D e rem U m C User s Guide TracPhone V7 IP User s Guide TracPhone V7 IP User s Guide This user s guide provides all of the basic information you need to operate set up troubleshoot and maintain the TracPhone V7 IP system For detailed installation information please refer to the TracPhone V7 IP Installation Guide If you have any comments regarding this manual please e mail them to manuals kvh com Your input is greatly appreciated TRACPHONE Technical Support Within the Continental U S A Phone 1 866 701 7103 E mail mvbsupport kvh com North South America Australia Phone 1 401 851 3806 E mail mvbsupport kvh com Europe Middle East Asia Africa Phone 445 45 160 180 E mail mvbsupport kvh com Part 54 0783 Rev S ISO 2012 KVH Industries Inc All rights reserved NASDAQ 3 9001 S LISTED 2 E Trademark Information TracPhone KVH CommBox and the unique light colored dome with dark contrasting baseplate are trademarks of KVH Industries Inc mini VSAT Broadband is a service mark of KVH Industries Inc ViaSat and the ViaSat logo are registered trademarks of ViaSat Inc All other trademarks are the property of their respective owners Disclaimer Every effort has been made to ensure the correctness and completeness of the
39. UE NIU nee 45 Recording a VoiceMail Personal Greeting 45 Listening to Your VoiceMail Messages 45 pip aden 47 UUCHE25B FOX SOT VOL isst ete 48 Accessing Your Voice Account eeeeeeeeeennenerne 49 Network Configuration Wired DHCP Configuration eere 53 Wireless DHCP Configuration esses 54 Wireless Settings on CommbBox ACU 55 TracPhone V7 IP User s Guide Configuring Computers for DHCP esses 57 Windows 7 or Windows Vista DHCP Settings 57 Windows XP DHCP 1 58 Mac 05 X DHCP Settings ccs 60 Static IP 61 LAN Settings on COMMBOX ACU eere 64 Cache Settings on COMMBOX ACU sss 65 CommBox Settings on COMMBOX ACU 66 Data Connections Internet Access OVervie W ax irt riter prets 69 Connecting to the 1 69 Tips for Minimizing Data Usage esee 70 Preventing Automatic Up
40. Wi Fi DHCP configuration vessel computers connect to the CommBox ACU via its built in wireless access point WAP and receive IP addresses from the CommBox ACU Important The range of the CommBox ACU s WAP will depend on the layout and structure of the vessel For example wireless signals degrade when passing through bulkheads and near metal masses If the system is installed on a steel vessel you might need a special WAP and the services of a technician with advanced networking expertise Figure 6 2 Wireless DHCP Configuration Example CommBox ACU 3 LAN 1 192 168 5 1 lt Bridge PC Officers PC To configure a wireless DHCP network connection follow these steps 1 Make sure the computers are equipped with a wireless network interface card and configured for DHCP addressing see Configuring Computers for DHCP on page 57 2 Enable the wireless access point on the CommBox ACU and apply security settings to protect it from outside intrusion see Wireless Settings on CommBox ACU on page 55 TracPhone V7 IP User s Guide Network Configuration Wireless Settings on CommBox ACU NOTE If the optional CommBox software is enabled the CommBox ACU s network settings are configured by KVH over the air The Network Settings page of the CommBox ACU will not contain any configurable fields See CommbBox Features on page 77 for details about enabling the CommBox software To enable a wir
41. Zones No Transmit Zone Ranges Enforce Zones The antenna will not transmit within the zone s specified below Ignore Zones The antenna will be able to transmit in any direction without restriction Be sure everyone stays at least 36 feet 11 meters away from the antenna Azimuth Range Azimuth Range From 15 2 5 7 From z To 80 Select Enforce Zones first Zone must span Select Enforce Zones first Zone must span more than 5 more than 5 Cancel Clear All Zones Save All Settings TracPhone V7 IP User s Guide No Transmit Zones Disabling No Transmit Zones You can disable your programmed no transmit zones to temporarily remove all restrictions on transmissions This function permits the antenna to ignore the zones it does not delete them from the system s memory A CAUTION Disabling no transmit zones allows the antenna to transmit in any direction even if the antenna is pointing in an area accessible to passengers and crew Make sure everyone stays the minimum safe distance away from the antenna while it is in use see RF Radiation Hazard Area on page 6 To disable the no transmit zones follow these steps 1 At the TracPhone V7 IP web interface click the Settings tab Then click No Transmit Zones 2 Click Edit 3 If the Login window appears log in with the Administrator password 4 In No Transmit Zone Ranges click Ignore Zones 5 Click S
42. a name to each phone line follow these steps 1 Atthe TracPhone V7 IP web interface click the Settings tab Then click Other 2 In Phone Line Names click Edit 3 If the Login window appears log in with the Administrator password 4 Enter names for Lines 1 and 2 5 Click Save Figure 3 3 Assigning Phone Line Names Phone Line Names The names displayed on the home page and in support communications see example Line 1 Bridge up to 25 characters Line 2 Crew Quarters up to 25 characters Cancel Save Joe TracPhone V7 IP User s Guide Interface Preferences Adjusting the LCD Brightness You can adjust the brightness of the CommBox ACU s front panel LCD to suit your preferences To adjust the brightness of the CommBox ACU s display follow these steps 1 7 At the CommBox ACU front panel press MENUS until the display shows SETTINGS Press ACCEPT At SYSTEM SETTINGS press ACCEPT At LCD BRIGHTNESS press ACCEPT Press MENUS until the display shows the desired brightness setting HIGH MEDIUM or LOW Press ACCEPT Press EXIT to exit the menu Figure 3 4 LCD Brightness Setting MENUS CHANGE ACCEPT EXIT y Press MENUS until SETTINGS is displayed LCD BRIGHTNESS NEXT SELECT XEXIT Press MENUS until PRLCHTNESSTHIGH the desired setting is ELECT XEXIT Cc displayed HIGH MEDIUM or LOW BRIGHTNESS MEDIUM NEX
43. acPhone V7 IP User s Guide Voice Connections Additional MTA s If your vessel requires more than two phone lines you may install one or two multimedia terminal adapters MTAs KVH part no 19 0504 to enable up to four additional lines This allows the system to sustain three or more simultaneous calls An additional monthly fee applies to each additional line In addition your service plan must accommodate the minimum data rate required bidirectional to support these additional lines lor2 phone lines 128 kbps e 3or4 phone lines 256 kbps 5or6 phone lines 512 kbps Contact your dealer distributor for details Figure 5 4 Multiple MTA Connections CommBox ACU MTA 1 Built In Line 3 Line 4 Line 5 Line 6 TracPhone V7 IP User s Guide Voice Connections Crew Calling Gateway The optional Crew Calling Gateway KVH part no 72 0349 adds four additional phone lines for crew members and charter passengers to place ship to shore calls using prepaid calling cards Since the CommBox ACU also provides two main voice lines the TracPhone V7 IP may support up to six simultaneous voice calls with the Crew Calling Gateway installed To support multiple concurrent calls your service plan must accommodate the minimum data rate required bidirectional to support the total number of calls e lor2concurrent calls 128 kbps e 3or4concurrent calls 256 kbps e 5or6 concurrent calls 512 kbp
44. age 58 e Mac OS X DHCP Settings on page 60 NOTE KVH Technical Support fully supports the four operating systems described here Windows 7 Windows Vista Windows XP and Macintosh OS X Windows 7 or Windows Vista DHCP Settings To configure a Windows 7 or Windows Vista computer for DHCP addressing follow these steps 1 In Control Panel double click Network and Sharing Center You might need to click Network and Internet first You can find the Control Panel either through the Start menu or My Computer 2 In Network and Sharing Center double click the Local Area Connection Windows 7 or View Status Windows Vista for the Ethernet connection you are using for mini VSAT Broadband 3 In the Local Area Connection Status dialog box click Properties If this screen doesn t appear just skip to Step 4 4 In the Local Area Connection Properties dialog box click the Networking tab select Internet Protocol Version 4 and then click Properties 5 In the Internet Protocol Properties dialog box select Obtain an IP address automatically and Obtain DNS server address automatically Then click OK m UN Network Configuration 20 TracPhone V7 IP User s Guide Figure 6 4 Windows 7 Windows Vista Internet Protocol Properties n Internet Protocol Version 4 TCP IPv4 Properties General Alternate Configuration You can get IP settings assigned automatically if your network s
45. all Protection A firewall can prevent most applications from accessing the Internet without your knowledge as well as protect your computers from outside intrusion KVH recommends that you enable the firewall on your network device or individual computers On a Windows PC you can access its built in firewall from the Control Panel Figure 7 2 Windows Firewall Home or work private network location settings 9 Turn on Windows Firewall i Block all incoming connections including those in the list of allowed programs V Notify me when Windows Firewall blocks a new program o Turn off Windows Firewall not recommended CM TracPhone V7 IP User s Guide Data Connections Web Browser Settings All popular web browsers such as Internet Explorer Mozilla Firefox Google Chrome and Apple Safari offer various tools that allow you to minimize the amount of data they consume Consider these options Limit Multimedia Downloads e Enable Pop Up Blocker on page 73 e Maximize Caching of Web Pages on page 74 Avoid Multiple Browsing Tabs on page 74 Limit Multimedia Downloads Set up your browser to disable multimedia content embedded in websites from playing automatically For example in Internet Explorer go to Tools Internet Options click the Advanced tab and clear the Play animations and Play sounds check boxes Figure 7 3 Internet Explorer Multimedia Options Settings
46. area city code local phone number Dialing a Number Within the Country Assigned to Line 1 Dial the number as an in country call area city code local phone number Dialing a Number Within the Country amp Area Code Assigned to Line 1 Dial the number as a local call local phone number gt NOTE When you place a call your voice travels to a satellite in space then back to Earth This transit will cause a brief delay approximately 1 2 second in your conversation TracPhone V7 IP User s Guide Voice Connections Figure 5 2 Ship to Shore Calls Example Seattle 4620951 Tokyo 011 81 3 90126382 310 6910951 Melbourne 011 61 3 82125092 011 International prefix from Line 1 country 61 Country code 3 Area City code 82125092 Local phone no On a fixed rate plan all calls are charged termination fees as calls originating from the U S regardless of vessel location or phone number Long distance rates will apply On a metered rate plan incoming and outgoing calls are charged one flat rate per minute For details refer to the rate sheet available online at www kvh com mvbcustomercenter LE S M TracPhone V7 IP User s Guide Voice Connections Making a Shore to Ship Call People on shore call your vessel by dialing one of your vessel s phone numbers They are billed international and long distance charges based on the vessel s phone number and not on t
47. ave All Settings 6 Atthe confirmation message click Ignore Zones Figure 4 5 Disabling No Transmit Zones No Transmit Zone Ranges Enforce Zones The antenna will not transmit within the zone s specified below Ignore Zones The antenna will be able to transmit in any direction without restriction Be sure everyone stays at least 36 feet 11 meters away from the antenna Azimuth Range Azimuth Range From 170 E From 16 d To 190 xd 56 E Select Enforce Zones first Zone must span Select Enforce Zones first Zone must span more than 5 more than 5 Cancel Clear All Zones Save All Settings RN TracPhone V7 IP User s Guide No Transmit Zones Clearing No Transmit Zones You can clear all no transmit zones from the system s memory Unlike disabling zones clearing zones permanently deletes them A CAUTION Clearing no transmit zones allows the antenna to transmit in any direction without restriction Make sure everyone stays the minimum safe distance away from the antenna while it is in use see RF Radiation Hazard Area on page 6 NOTE This procedure explains how to clear no transmit zones using the TracPhone V7 IP web interface If you prefer you may use the front panel LCD menu instead go to Diagnostic Tools gt Factory Reset To clear the no transmit zones follow these steps 1 At the TracPhone V7 IP web interface click the Settings ta
48. b Then click No Transmit Zones 2 Click Edit 3 If the Login window appears log in with the Administrator password 4 In No Transmit Zone Ranges click Clear All Zones 5 Atthe confirmation message click Clear Zones Figure 4 6 Clearing No Transmit Zones No Transmit Zone Ranges Enforce Zones The antenna will not transmit within the zone s specified below Ignore Zones The antenna will be able to transmit in any direction without restriction Be sure everyone stays at least 36 feet 11 meters away from the antenna Azimuth Range T Azimuth Range From 15 e T PE 4 From 80 p To i Select Enforce Zones first Zone must span Select Enforce Zones figli Zone must span more than 5 more than 5 Cancel Clear All Zones Save All Settings TracPhone V7 IP User s Guide Voice Connections 5 Voice Connections This section covers everything you need to know about the enhanced voice service It explains how to place calls add additional phone lines and virtual numbers check VoiceMail send a fax and access your voice account online Contents Voice Service Overview eene 37 Making a Ship to Shore Call 38 Making a Shore to Ship Call 40 Adding Phone Lines 41 Virtual NUMDEIS ec eee 44 VoICeMall
49. band service and the antenna is tracking the satellite LEDs All LEDs should be lit green If a status message differs from the normal indication listed above refer to Status Information on page 91 If an error message is displayed refer to Error Messages on page 87 If an LED is not lit green refer to LED Indicators on page 101 LM Troubleshooting TracPhone V7 IP User s Guide Step 2 Check for Blockage If the antenna is continuously searching for the satellite check the area around the antenna for blockage The antenna needs an unobstructed view of the sky to receive satellite signals Common causes of blockage include other onboard masts or structures severe weather and nearby buildings bridges trees or other vessels NOTE You can determine which direction the antenna is pointing by viewing the Home page on the web interface or the CURRENT AZ EL status message on the CommBox ACU front panel LCD go to Status gt Antenna ACU Status Current Az El If there is no blockage you might be located outside of the mini VSAT Broadband service coverage area for a coverage map visit www kvh com minivsatmap Step 3 Try Accessing the KVH Test Page Try accessing the KVH test page at http 208 83 165 11 mbbtest If the KVH test page appears in your browser but you still can t access any other web page there might be an account or hub issue contact KVH Technical Support see Technical Suppor
50. bers on the front panel LCD go to System Info gt Hardware Information You will need these numbers when activating the system and whenever you contact KVH Technical Support You will also need the modem s IP address which is displayed on the Support page under General Statistics see Support Page of the Web Interface on page 94 TracPhone V7 IP User s Guide Troubleshooting Software Versions On the Support page of the TracPhone V7 IP web interface you can view the currently installed versions of the following software Operating system resides on CommBox ACU CommBox ACU Antenna you can update this software through the CommBox ACU see Software Updates on page 114 Modem MTA built into the CommBox ACU CommBox Figure 8 23 Viewing the Software Versions System Details Software Versions Operating System 100 CommBox ACU Antenna 305 Modem 3611 MTA 9 15 25 CommBox 2 1 Hardware Information Antenna S N 999999999 CommBox ACU S N 999999999 Modem S N 24 68 MTA MAC Address 00 10 90 11 d4 07 NOTE You can also view these software versions on the CommBox ACU s front panel LCD go to System Info Software Versions 107 J 108 TracPhone V7 IP User s Guide Troubleshooting Technical Support The TracPhone V7 IP system is a sophisticated electronic device only specially trained KVH certified technicians have the tools and expertise necessary to diagnose and repair a
51. by the GPS Login State Status of the network login Online Modem is logged into the network Offline Modem is logged out of the network no user traffic will pass Waiting Modem is attempting to log in waiting for hub reply Successful Logins Number of times the modem has logged into the network since the last restart BB Messages RX Number of bulletin board messages received from the hub since the last restart should continuously increment while logged in Last Login Date time of the modem s last successful login to the network Attempted Logins Number of times the modem has attempted Figure 8 7 RX Statistics to log into the network since the last restart Message Description FL State State of the forward link should be Locked while the modem is logged in FLR Packets RX Number of data packets received should continuously increment while logged in Dropped CRC Dropped data packets due to errors should not increment in large numbers i3 m E Lr LN TracPhone V7 IP User s Guide Troubleshooting Figure 8 8 TX Statistics Message Description Attenuation Set by the hub the lower the number the higher your antenna s transmission power typically between 8 32 dB Data Rate Rate at which the modem is capable of transmitting data does not indicate the actual data rate supported by your service plan IP Pack
52. d firewall bandwidth management web caching web image compression ad removal and URL and content filtering e CommBox Enterprise Bundle KVH part no 35 0011 Provides everything included in the Standard bundle plus automated file transfers differential synchronization mail relay server web mail client anti spam and anti virus filters roaming crew accounts and prepaid Internet and e mail services NOTE The CommBox Enterprise Bundle requires integration with a CommBox hub Purchasing a CommBox Bundle To learn more about CommBox s powerful suite of network management features go to the TracPhone V7 IP web interface and click the CommBox tab Then contact KVH Network Services at networkservices kvh com for a consultation KVH will coordinate with you to select install and configure the appropriate bundle to meet your needs Accessing the CommBox Web Interface If a CommBox software bundle is enabled on the CommBox ACU follow these steps to access the CommBox web interface 1 Atthe TracPhone V7 IP web interface click the CommBox tab Figure 7 6 CommBox Tab Settings We Updates NY 2 Support n You are logged as the adm MS CommBox Log in to CommBox Control The Ultimate Ship Shore Network Manager zn ELM TracPhone V7 IP User s Guide Data Connections 2 Click Log in to CommBox Control 3 Log into the CommBox web interface with your CommBox user nam
53. d satellite signal Eb No Energy per bit noise power per Hertz No Transmit Zones if zones are set up Status of the no transmit zones Transmit Enabled green Antenna is not pointing within a no transmit zone e Transmit Disabled orange Antenna is pointing within a no transmit zone zones are being enforced Transmit Enabled red No transmit zones are being ignored antenna can transmit without restriction Antenna State General status of the antenna Tracking Initializing e Searching Cable Unwrap Unwrapping the internal cable the cable can wrap up to 710 Waiting for Modem Idle Error Satellite Satellite that the modem has currently selected for tracking Beam Beam of the satellite currently selected for tracking TracPhone V7 IP User s Guide Troubleshooting Figure 8 4 My Phone Message Description My Phone General status of the MTA s connection to the enhanced voice service Online amp Ready the voice service is ready for use e Offline Logging In Unable to Connect to Voice Service Caused by an account or activation error also displayed during system startup Line 1 Line 2 General status of the phone lines Available green the phone line is ready for use e Dialing green Off Hook green Ringing green n Use orange Phone call in progress Unavailable gray For
54. dates 71 Firewall Protecliopk ione ro Pontes 71 Web Browser 72 Data Intensive Applications 75 Mobile WeDSIIBS itt tenebat nce 75 E mail Best Practices iai 76 COIMInBOX FGalu BB tee at 77 Accessing the CommBox Web Interface 77 Troubleshooting Initial Steps for Any Problem eese 81 Troubleshooting a Voice Problem esses 83 Troubleshooting a Data Problem 85 Error M S5adB 55i oet Ote tote toten 87 Stat s E Pr maAtiON RR NP TD 91 Status Information on the Web Interface 91 Status Information on the CommBox ACU Front Panel LCD 97 TracPhone V7 IP User s Guide LED Indicators eene 101 SYSTEM EOS a acd rrr etd rrt de t RO E dee 104 Operational Log eene 104 Event Log os o un d a cane des 105 Equipment ID Numbers eren eren eren 106 Software VerSIOTIS cio eet emer ama aden 107 Technical SUDDOFT aae dc te bua Eu D RE 108 Remote 109 Maintenance Preventive Maintenance
55. details on the Real time Vessel amp VSAT Satellite Display refer to Understanding the Home Page on page 18 e J TracPhone V7 IP User s Guide Troubleshooting 2 Support Page of the Web Interface The Support page provides more detailed system status information as reported by the modem Figure 8 5 Support Page Support Help Remote Help Controls No Session in Progress A KVH technician might be able to diagnose a problem and modify system settings over the air using your system s built in remote support module Click here to contact KVH Restart Hardware v System Logs Technical Support for assistance Note Standard airtime rates apply My VSAT Status Event History Events 5 System Details Connection Status Aug 14 11 49 46 ALERT PENT ONLINE ANTENNA TRACKING OIN Operating System 100 Eb No 3 8dB Skew 0 0 Aug 14 18 54 26 ALERT CommBox ACU Antenna 305 Az 338 3 1 31 0 ANTENNA SEARCHING FOR SATELLITE rear 7 Aug 14 18 57 03 ALERT 91525 RM ANTENNA SEARCHING FOR SATELLITE pemesan PET Transmit Enabled Aug 14 18 58 12 ALERT Hardware Information ransmitting amp Receiving ANTENNA TRACKING gt Edit Zone Settings Antenna S N 999999999 CommBox ACU S N 999999999 Antenna State Modem SIN 2468 TRACKING MTA MAC Address 00 10 90 11 d4 07 Satellite Technical Support 105 0W Beam Within the Continental U S A mene 1 n LS CONUS 1
56. display MODEM Light TracPhone V7 IP User s Guide Troubleshooting The table below explains what the MODEM light indicates Figure 8 17 MODEM LED on CommBox ACU Lightis Indicates Description Off Off Modem is powered off or initializing Green Online Modem is online and logged into the mini VSAT Broadband service Green Comms OK Modem is communicating with the flashing antenna but it is not yet online Orange Fault Error detected see error message on display Red No comms CommBox ACU lost communications with the modem check wiring STATUS Light The table below explains what the STATUS light indicates Figure 8 18 STATUS LED on Modem Lightis Indicates Description Off Off Modem is powered off or initializing Green Online Modem is logged into the mini VSAT Broadband network Green Transmitting Modem is transmitting data or flashing logging into the mini VSAT Broadband network Orange Logging In Modem is logging into the mini VSAT flashing Broadband network Red Searching or Antenna is searching for the satellite Fault or error detected in modem if antenna is tracking the satellite try turning the modem off then back on im 103 J 104 TracPhone V7 IP User s Guide Troubleshooting System Logs The CommBox ACU offers two logs to capture historical antenna system data e Operational Log see O
57. e one IP address per sub region From KVH To Vessel Owner Obtain an IP address automatically IP add ress UEM Private static IP address IP address 192 168 52 42 Subnet mask 255 255 255 249 Subnet mask Default gateway LIE JT HERO Private static IP subnet mask ees p pai ess Z Default gateway amp Use the followi server addresses ne Preferred DNS server Preferred DNS server 192 168 52 41 gt Private static IP gateway Alternate DNS server Public static IP addresses NOTE A unique public static IP address is associated with each sub region in the region you requested Therefore users on shore must know where the vessel is located and use its corresponding IP address to access the onboard computer remotely i jM TracPhone V7 IP User s Guide Network Configuration LAN Settings on CommBox ACU By default the CommBox ACU has a gateway address of 192 168 5 1 and assigns IP addresses in the 192 168 5 100 200 range DHCP configurations only If this configuration conflicts with another onboard network you may change these settings Important The default LAN settings work well for most installations Do not change these settings unless absolutely necessary NOTE If the optional CommBox software is enabled the network settings are configured by KVH over the air The Network Settings page of the CommBox ACU will not contain any configurable fields See C
58. e CommBox ACU Contact KVH 117 There is an open circuit in the BUC power cable between the CommBox ACU and the modem or the transmit TX RF cable Check the cables If the cables are OK the BUC might be faulty contact 118 There is a short circuit in the BUC power cable between the CommBox ACU and the modem or the transmit TX RF cable Check the cables If the cables are OK the BUC might be faulty contact 120 The modem vs internal temperature exceeds acceptable limits Try these steps Listen for the cooling fan inside the modem If you don t hear the fan contact KVH If you hear the cooling fan turn off the system and allow it to cool down Then vacuum the modem s vents see Preventive Maintenance on page 113 If the problem persists you might need to relocate the unit to an area that provides better ventilation 121 The CommBox ACU is not receiving satellite signal strength RSSI data from the modem Try these steps Turn the modem off then back on Check the serial data cable connecting the CommBox ACU to the modem TracPhone V7 IP User s Guide Troubleshooting Error Description 122 The modem is not communicating with the CommBox ACU This error occurs whenever the modem downloads a software update over the satellite connection since it must temporarily cease normal operation while a download is in progress Therefo
59. e Service Works When you dial a phone number using the ship s analog phone the TracPhone system converts its analog signal into digital VoIP data and transmits it over the mini VSAT Broadband network to an Internet based SIP session initiation protocol server The digital VoIP data is then converted back into its original analog signal and routed via a proxy server to the appropriate public switched telephone network PSTN Finally the telephone network s carrier completes the call to ring the desired shore phone line Figure 5 1 Voice Service Call Routing BE mni VSAT Broadband Me TracPhone S System Converted Hub a P to Digital meos EE 9 n Ship Phone SIP Server Proxy Shore Phone 37 TracPhone V7 IP User s Guide Voice Connections Making a Ship to Shore Call To place a call from the vessel follow these steps 1 Make sure the TracPhone system is online 2 Pick up the handset on any phone connected to the CommBox ACU You should hear a dial tone If you don t check the phone line status on the web interface s Home tab 3 Dial the phone number you wish to call The dialing sequence you use depends on the vessel s Line 1 phone number Dialing a Number Outside the Country Assigned to Line 1 Dial the number as an international call International prefix as originating from your Line 1 country country code
60. e and password NOTE The CommBox user name and password differs from the CommBox ACU s Administrator password For more details about how to use the CommBox refer to the CommBox manual available on the Help tab of the CommBox web interface Figure 7 7 CommBox Help Tab KIVIHI Dashboard Transferlog Help E vn inoustaies CE Connecting with eth7 V SAT Timeout in 10 sec Start transfer Disconnect TracPhone V7 IP User s Guide Troubleshooting 8 Troubleshooting This section identifies some basic problems along with their possible causes and solutions It also explains what the error messages status messages and LED conditions indicate how to view and export the system logs and how to get technical support Contents Initial Steps for Any Problem 81 Troubleshooting a Voice Problem 83 Troubleshooting a Data Problem 85 Error Messages eere er err eer eer eer eere n rene nnnanns 87 Status IDOriallork oea d ei pee diee 91 LED Indicators eee ne teme 101 System 20052 104 Equipment ID Numbers eee 106 Software Versions 5 107 Technical Support lEI B 108 TracPhone V7 IP User s Guide Troubleshooting Initial Steps for Any Problem If you are exper
61. e either shielded STP or unshielded UTP Used extensively in LANs and telephone networks Transmit Uniform Resource Locator Address of a web page or file on the World Wide Web Consists of three parts 1 protocol such as http 2 IP address or domain name such as www kvh com and 3 name of the web page or file to be retrieved from that address such as index html Universal Serial Bus Bus standard for connecting peripheral devices to a computer Supports a data rate of 12 Mbps Unshielded Twisted Pair Cable consisting of four twisted pairs 8 wires usually terminated by RJ45 connectors Commonly used in LANs Voice over Internet Protocol Allows telephone conversations to be routed via the Internet Very Small Aperture lt 3 m Terminal Communications system in which multiple users connect via satellite to a single land based hub which handles the routing of all network traffic Wide Area Network A group of computers devices and possibly LANs linked together over a large geographic area TracPhone V7 IP User s Guide Glossary WAP Wireless Network Access Point Device that links computers wirelessly to a LAN To communicate with the WAP each computer needs a properly configured wireless network card WEP Wired Equivalent Privacy Security mechanism for wireless networks Encrypts data to protect it from unauthorized interception Wi Fi Wireless Fidelity Refers to an 802 11 wire
62. e software using the CommBox ACU and your mini VSAT Broadband connection follow these steps 1 Atthe TracPhone V7 IP web interface click the Updates tab 2 Under Software Update Status click Check Now 3 If the CommBox ACU is able to connect to KVH s Updates server it notifies you whether a new version is available for download If there is click Download and Install to download the update file and install it in your system Figure 9 2 Updating Software Using the CommBox ACU Software Update Status Software Update Status Last check for updates Update found GMI System version 666 Check Now After installing the update refresh your browser or close and reopen this page to reconnect to the Note Standard airtime rates apply system 7 Show this message next time Download and Install Note Standard airtime rates apply 115 116 TracPhone V7 IP User s Guide Maintenance Using Your Computer to Update Software To update the software using your local computer follow these steps 1 First you need to save the latest software update file to your computer KVH certified technicians can download this file from the KVH Partner Portal Customers can get this file from KVH Technical Support see Technical Support on page 108 Connect your computer to the CommBox ACU s network At the TracPhone V7 IP web interface click the Updates tab If a Choose File button appears u
63. ected 131 TracPhone V7 IP User s Guide Appendix B LCD Menus This section provides a quick reference guide to the LCD menus on the CommBox ACU s front panel Contents LCD Menus Quick Reference Guide 135 LCD Menus im 133 TracPhone V7 IP User s Guide LCD Menus LCD Menus Quick Reference Guide The chart below shows the menu structure of the CommBox ACU front panel LCD interface MENUS CHANGE ACCEPT EXIT x STATUS vNEXT SELECT XEXIT Modem Network Status Antenna ACU Status MTA RSM GPRS Modem Satellite IP Antenna State MTA Status Modem State Antenna DC Input RSM GPRS Status LAN Port Status BUC Power Status Eb No Current Az El GPS Heading Status Satellite Current Skew Current GPS Source Beam IPACU DC Input System GPS Status Downlink Frequency IPACU ENet Modem NMEA True Heading Skew to Satellite Port State SETTINGS vNEXT SELECT xEXIT System Settings Network Settings LCD Brightness IP Assignments Port Assignments NO TRANSMIT ZONES vNEXT SELECT xEXIT Ignoring Zones if applicable Transmit Enabled Disabled if applicable No Transmit Zone 1 Range if applicable No Transmit Zone 2 Range if applicable SYSTEM INFO vNEXT SELECT XEXIT Software Versions Hardware Information CommBox ACU OS Antenna Model CommBox ACU App Antenna S N Modem CommBox ACU S N MTA Modem S
64. eless network connection and protect it from outside intrusion follow these steps 1 At the TracPhone V7 IP web interface click the Settings tab Then click Network Settings In Wireless Settings click Edit If the Login window appears log in with the Administrator password Select Enabled Set the following wireless options SSID Keep the default name or enter a unique name for the wireless network Security Select either security type WPA2 or WEP 128 bit Password Passphrase If you selected WPA2 enter a password between 8 20 characters If you selected WEP enter a passphrase must be 13 characters Channel Keep the default channel or select any other channel for wireless communications Click Save At the confirmation message click Save i LE Je TracPhone V7 IP User s Guide Network Configuration Figure 6 3 Wireless Settings Wireless Settings State Enabled Disabled default KVH ACUBTP113 Up to 32 characters IP Address 192 168 5 1 SSID Security WPA2 Password 0000000 between 8 to 20 characters Channel 7 Cancel Save TracPhone V7 IP User s Guide Network Configuration Configuring Computers for DHCP To configure your computers for DHCP allowing them to receive IP addresses from the CommBox ACU follow the steps for your operating system e Windows 7 or Windows Vista DHCP Settings e Windows XP DHCP Settings on p
65. ene Viewing the Help User Documentation Interface Preferences Changing the Administrator Password Entering the Vessel Name eere Assigning Phone Line Names eere Adjusting the LCD Brightness eeeeseeeeeene TracPhone V7 IP User s Guide No Transmit Zones No Transmit Zones Overview eene 29 Status of No Transmit Zones eeeennnnnnnnn 30 Establishing No Transmit Zones esses 31 Disabling No Transmit Zones eere 33 Clearing No Transmit Zones eere 34 Voice Connections Voice Service OVerVIe W a saniert nete retinentes 37 How the Voice Service Works ese 37 Making a Ship to Shore Call esses 38 Making a Shore to Ship Call esses 40 Adding Phone Lines eeeeeeeeeeeeeneennennnnnnnnnnnnnnn 41 Additional MTA S ssessssssssessssssssesscsssseescesssseescesssseeserssseeseesenee 42 Crew Calling 43 Virtual NUImbers aoc rer 44 VoICE Malo ncn Oa GUNG NNO OR R
66. ents Wired DHCP Configuration 53 Wireless DHCP Configuration 54 Configuring Computers for DHCP 57 Static IP Configuration 61 LAN Settings on CommBox ACU 64 Cache Settings on COMMBOX ACU 65 CommBox Settings on CommBox ACU 66 im TracPhone V7 IP User s Guide Network Configuration Wired DHCP Configuration In a wired DHCP configuration vessel computers connect to the CommBox ACU via Ethernet cables and receive IP addresses from the CommBox ACU This is the system s default configuration Figure 6 1 Wired DHCP Configuration Example CommBox ACU m 192 168 5 102 7m Bridge PC Officers PC Crew PC To configure a wired DHCP network connection follow these steps 1 Connect your computers and other network devices to any of the four User Ethernet ports on the rear panel of the CommBox ACU NOTE Use straight through 100 Mbps fast Ethernet UTP 5 cables or better with RJ45 connectors 2 Make sure the computers are configured for DHCP addressing see Configuring Computers for DHCP on page 57 EN co TracPhone V7 IP User s Guide Network Configuration Wireless DHCP Configuration In a wireless
67. er to remove grime Dirt buildup can affect communications You may use mild detergent but avoid abrasive cleansers and high pressure water e Inspect cable connections at the CommBox ACU and modem for any wear and tear Repair any damaged cables e Ensure the latest software version is installed Refer to Software Updates on page 114 for details 113 TracPhone V7 IP User s Guide Maintenance Software Updates KVH periodically releases new versions of software to enhance the performance and capabilities of the system You can update your system to this latest software at any time by downloading the file from KVH s Update server and uploading it to the CommBox ACU When you update the software the new version simply overwrites the previously installed version A single software package includes updates to all system components in the antenna and CommBox ACU Modem updates are downloaded to the modem automatically via the satellite connection There are several methods to choose from to update the software e Using the CommBox ACU to Update Software e Using Your Computer to Update Software on page 116 e Using an iPhone iPod touch to Update Software on page 117 e Using a USB Flash Drive to Update Software on page 118 114 TracPhone V7 IP User s Guide Maintenance Using the CommBox ACU to Update Software NOTE This method requires Internet access airtime charges may apply To update th
68. ets TX Number of data packets transmitted by the modem TX State Should be Enabled while tracking the satellite Disabled when pointing within a configured no transmit zone ACU State Status of the antenna CommBox ACU OFFLINE TxInhibit active Antenna CommBox ACU is not communicating with the modem SIGNAL ACQUISITION TxInhibit active Antenna is searching for the satellite ONLINE TxInhibit active Antenna is tracking the satellite but inhibited from transmitting due to either a no transmit zone or location in a restricted area ONLINE TxInhibit inactive Antenna is tracking the satellite and allowed to transmit You can view additional information on the modem s web page Click the Click here for more details link to access it TracPhone V7 IP User s Guide Troubleshooting Status Information on the CommBox ACU Front Panel LCD On the front panel of the CommBox ACU you can view much of the same status information that s available on the web interface To view the status information follow these steps 1 Press MENUS on the CommBox ACU s front panel to bring up the Status menu 2 Press ACCEPT to access the status menu Then use the MENUS and ACCEPT buttons to scroll through the submenus Figure 8 9 Status Menu on CommBox ACU Front Panel MENUS CHANGE ACCEPT EXIT MODEM NETWORK STATUS Press ACCEPT to XEXTT view the status info CNEX D on each submenu
69. expected via a virtual number make sure your phone is connected to the Voice Line jack that is assigned that virtual number TracPhone V7 IP User s Guide Troubleshooting Troubleshooting a Data Problem If you are unable to access the Internet follow these steps Step 1 Check the Basics Complete the initial steps described in Initial Steps for Any Problem on page 81 Step 2 Check Your Computer s DHCP Configuration Unless you have set up a static IP address your computer s TCP IP settings need to be configured for DHCP addressing which allows the CommBox ACU to assign it an IP address Refer to Configuring Computers for DHCP on page 57 for details Step 3 Try a Direct Wired Connection Connect your computer directly to the Ethernet 1 port on the back of the CommBox ACU using an Ethernet cable Then restart your computer If you are now able to access the Internet there is a problem with your vessel s network Step 4 Ping the Network Connections The Ping command sends a test packet to any IP address you choose and reports how long it takes to receive a response To send a Ping on a Windows PC Open a Command Prompt window go to Start Run then type cmd Then at the command prompt type ping IP address gt To send a Ping on a Mac Open the Network Utility go to Finder gt Utilities gt Network Utility Then in the Ping tab type the IP address then click Ping Ping the IP address of
70. f content that you specify or allow access to only certain websites that you trust For example Internet Explorer s Content Advisor allows you to restrict access to sites that have been rated to contain objectionable material such as sex and violence BN TracPhone V7 IP User s Guide Data Connections Pr Maximize Caching of Web Pages By default web browsers automatically refresh the content they have stored in their cache If the browser finds a new version of a website is available it will delete the version it has stored locally and download the new one KVH recommends you set up your browser to download new versions of web pages only when you visit them and also increase the size of the cache to the maximum level permitted for your browser For example in Internet Explorer go to Tools gt Internet Options click the General tab then click Settings under Browsing history Figure 7 5 Internet Explorer Temporary Internet Files and History Settings r Temporary Internet Files and History Settings Temporary Internet Files Internet Explorer stores copies of webpages images and media for faster viewing later Check for newer versions of stored pages Q Every time I visit the webpage 7 Every time I start Internet Explorer Automatically Never Disk space to use 8 1024MB p 1024 Recommended 50 250MB Current location C Users mnelson AppData Local Microsoft Windows Temporary Inte
71. fer all data traffic between the modem and your onboard local area network LAN Its easy to use web interface and front panel LCD allow you to operate and configure all aspects of the system Figure 1 4 CommBox ACU E uv Modem The modem is the transceiver and brain of the system It processes all incoming and outgoing data traffic between the antenna and the onboard LAN using its proprietary spread spectrum technologies Figure 1 5 Modem TracPhone V7 IP User s Guide Introduction Satellite Communications Ku band communications satellites are located in fixed positions above the Earth s equator and relay data to from the earth within the regions that they serve Therefore to communicate via a given satellite you must be located within that satellite s unique coverage area also known as its footprint To view the latest mini VSAT Broadband satellite coverage map visit KVH s website at www kvh com minivsatmap The map is an amalgamation of all of the individual satellites coverage areas Figure 1 6 Example of a Satellite Footprint Equator TracPhone V7 IP User s Guide Introduction In addition since satellites are located 22 300 miles 35 900 km above the equator the TracPhone antenna must have a clear view of the sky to transmit and receive signals Anything that stands between the antenna and the satellite can block signals resulting in lost data Common causes of blockage include the follo
72. g in to CommBox Control 3 Log into the CommBox web page with your CommBox user name and password NOTE The CommBox user name and password differs from the CommBox ACU s Administrator password 4 At the CommBox web page click the Help tab Figure 6 13 CommBox Help Tab K JVIHI Transferlog Help dim KVH INDUSTRIES Dashboard Connecting with eth7 VSAT Timeout in 10 sec Webmail Start transfer Disconnect TracPhone V7 IP User s Guide Data Connections 7 Data Connections This section explains how to connect to the Internet via the mini VSAT Broadband service It also provides a number of suggestions for minimizing the amount of data that s transferred over the network Contents Internet Access 69 Tips for Minimizing Data Usage 70 ComimbBox Fealul s tto 77 im m TracPhone V7 IP User s Guide Data Connections Internet Access Overview While the TracPhone system is online with the mini VSAT Broadband service you can perform all of the same Internet tasks you perform at home e E mail e Web browsing e Weather and chart updates Instant messages e Corporate network access VPN e Data transfers Important High bandwidth applications such as peer to peer file sharing web cameras streaming media and high speed gaming are not supported by fixed rate plans
73. hand corner e Airtime Account Authorized Representative Form Complete if applicable All forms are available in PDF format at www kvh com mvbservice NOTE You will need to enter equipment ID numbers on the activation form You can find these numbers on the Support page of the TracPhone V7 IP web interface or in the System Info LCD menu on the CommBox ACU Ss front panel See Equipment ID Numbers on page 106 Fax or e mail the completed forms to KVH North South America Australia Fax 41 401 851 3823 E mail satelliteservices kvh com Europe Middle East Asia Africa Fax 445 45 160 181 E mail satelliteservices emea kvh com Once KVH processes these forms activates your account and registers your product you will receive an e mail with the details of your new service including your vessel s phone numbers TracPhone V7 IP User s Guide Getting Started Contacting KVH s Satellite Airtime amp Product Activation Department If you have any questions or would like to make a change to your account please contact KVH s Satellite Airtime amp Product Activation Department North South America Australia Mon Fri 8 30 am 5 pm ET Toll free 1 866 399 8509 U S only Phone 1 401 847 3327 E mail satelliteservices kvh com Europe Middle East Asia Africa Mon Thu 8 am 4 30 pm CET Fri 8 am 2 pm CET Phone 45 45 160 180 E mail satelliteservices emea kvh com TracPhone V7 IP User s Guide Gett
74. he computer TracPhone V7 IP User s Guide Network Configuration Static IP Configuration In a static IP configuration an onboard network device is assigned a public IP address that can be accessed directly from the Internet It does not receive an IP address from the CommBox ACU Important A static IP address provides an open unprotected connection to the Internet Therefore you should only assign a static IP address to a secure device such as a firewall router Figure 6 7 Static Configuration Example CommBox ACU Bridge PC Officers PC Engine Room PC Ln TracPhone V7 IP User s Guide Network Configuration P A static IP connection is commonly used by commercial vessels to enable remote monitoring and IT management from shore and to allow a vessel s crew to access their company s secure VPN virtual private network Figure 6 8 Common Static IP Applications Satellite TracPhone System W TRACPHONE Firewall Fleet Headquarters qe Vessel Computer Setting Up a Static IP Connection To establish a static IP network connection follow these steps 1 Make sure the system is activated for mini VSAT Broadband Service 2 Turn on the TracPhone system and make sure it is Online The system must remain online to allow KVH to set up your system over the satellite link 3 Fill out the online
75. he location of the vessel Therefore when you set up phone numbers during service activation it is advisable to select the same country code and area city code you use at home This will allow family friends and business associates in your home region to call your vessel as an in country call NOTE If you wish to change your vessel s phone numbers contact KVH s Satellite Airtime amp Product Activation department See Contacting KVH s Satellite Airtime amp Product Activation Department on page 14 In the example shown here people in Los Angeles who call the vessel s U S based phone number will not be charged international fees Figure 5 3 Shore to Ship Calls Example Los Angeles C Melbourne mmmumum International call Phone Line 2 852 2 6820914 Hong Kong Phone Line 1 1 206 3538023 U S TracPhone V7 IP User s Guide Voice Connections Adding Phone Lines The CommBox ACU supports two phone lines one for each Voice Line jack As a result the system supports two simultaneous voice calls However KVH offers the following optional accessories that add additional phone lines to support three or more simultaneous calls e Multimedia Terminal Adapter MTA see Additional MTA s on page 42 Crew Calling Gateway see Crew Calling Gateway on page 43 NOTE Only voice calls carried on phone lines 1 and 2 are prioritized over general data traffic zi m o Tr
76. he mini VSAT Broadband satellites These configuration files need to be updated whenever changes are made to the satellite network In most cases the modem will download the latest files automatically via the satellite link However if your system does not operate within the mini VSAT Broadband coverage area during the download period several weeks your modem might miss the update In such cases the modem needs to be updated manually see Manually Updating the Modem s Configuration Files on page 120 Figure 9 6 Modem Update Options AC mini VSAT Broadband Satellite Antenna TRACPHONE AUTOMATIC Update MANUAL Update 119 120 TracPhone V7 IP User s Guide Maintenance Manually Updating the Modem s Configuration Files If your modem misses an update you can manually update its configuration files Important Update the modem configuration files only if directed by KVH Technical Support Many modems have unique coverage needs that require custom configuration files To manually update the modem s configuration files follow these steps 1 First you need to save the latest SED and SSCF modem configuration files to your computer KVH certified technicians can download these files from the KVH Partner Portal Customers can get these files from KVH Technical Support see Technical Support on page 108 2 Connect your computer to the CommBox ACU s network 3 A
77. ience And it all comes with an antenna that is smaller and lighter than traditional VSAT antennas The system consists of an antenna CommBox ACU and modem that connect to a land based hub via a Ku band satellite The hub managed by a Network Operations Center NOC then provides the link to the Internet and the terrestrial telephone network NOTE A detailed wiring diagram is provided in Wiring Diagram on page 131 Figure 1 2 TracPhone V7 IP mini VSAT Broadband Network Diagram Ku band Satellite mini VSAT Broadband a d TracPhone Antenna TRAGPHDNE Kivi CommBox ACU amp Modem Introduction TracPhone V7 IP User s Guide System Components The TracPhone V7 IP system includes the following components Antenna Unit The antenna unit provides the satellite link between the onboard modem and the land based hub Using its integrated GPS advanced reflector technology and gyro stabilization the antenna automatically locates and tracks the correct satellite even while your vessel is on the move In addition the antenna s three axis range of motion allows it to track the satellite at high elevations even directly overhead Figure 1 3 Antenna Unit co TRACPHONE CommBox ACU The CommBox ACU links together all system components including the antenna the modem and your onboard computers and phones Its built in router and wireless access point WAP trans
78. iencing a problem with your TracPhone system first follow these basic steps Step 1a Check System Status Information on the Web Interface Open a web browser window on any computer on the network and enter http minivsat kvh to access the TracPhone V7 IP web interface NOTE This web address may not work on all platforms and browsers If the web interface does not appear enter the CommBox ACU s IP address instead default is 192 168 5 1 You can find this address on the CommBox ACU front panel LCD go to Settings gt Network Settings gt IP Assignments The Home page provides system status information Check the following Connection Status Online indicates the system is connected to the mini VSAT Broadband service e Antenna State Tracking indicates the antenna is tracking the satellite My Phone Online amp Ready indicates the CommBox ACU s built in MTA is connected to the enhanced voice service If a status message differs from the normal indications listed above refer to Status Information on page 91 If an error message is displayed refer to Error Messages on page 87 Step 1b Check System Status Information on the Modem and CommBox ACU Front Panels If you are unable to connect to the web interface you can find similar status information on the front of the modem and CommBox ACU Check the following e CommBox ACU LCD Online Tracking indicates the system is connected to the mini VSAT Broad
79. il 45 voicemail 45 VoIP 37 VPN secure 62 W WAP 8 54 warnings 5 web browser settings 72 web interface access 17 widgets 75 Wi Fi connection 54 wired DHCP 53 wireless description 54 security 55 settings 55 wiring 131 CERTIE A SO QUALI I 9 001 al 23 www kvh com KVH Industries Inc World Headquarters Middletown RI U S A NASDAQ LISTED KVH Industries Pte Ltd Asia Pacific Headquarters Singapore Tel 65 6513 0290 Fax 65 6472 3469 E mail info apac kvh com KVH Industries A S EMEA Headquarters Kokkedal Denmark Tel 45 45 160 180 Fax 45 45 160 181 E mail info emea kvh com Tel 1 401 847 3327 Fax 1 401 849 0045 E mail info kvh com
80. ine s View all phone numbers Period 14 Jul 2012 to 14 Aug 2012 Line 1 Phone Number 14013674517 Calling Plan 1 Usage R Local amp National Unlimited Unlimited Your calling plan is us unlimited no canada You have 0 new VoiceMail messages For information about using Enhanced VoIP Service visit our Support section For Billing Activation questions please contact 1 866 399 8509 For Tech Support for the TracPhone V7 please contact us at 1 401 847 3327 Om Sy i Manage Call History Find Rates VoiceMail Features Test your Internet connection speed The speed of your Internet connection determines the voice quality of your calls Use the free online speed test at www voipreview org Finished with Enhanced VoIP Service Account Center Please Logout E Your Account Home Technical Support You ve chosen TracPhone for marine satellite communications now choose TracVision for your onboard entertainment needs Visit www tracvision com today Lu TracPhone V7 IP User s Guide Network Configuration 6 Network Configuration This section explains the three main options for connecting your vessel s computers to the TracPhone system wired DHCP wireless DHCP and static IP You can use one two or all three configurations to meet your network requirements It also provides an overview of the advanced network settings that are available on the CommBox ACU Cont
81. ing Started Turning On the System To turn on your TracPhone system follow these steps A CAUTION The antenna transmits RF energy that is potentially harmful Make sure everyone stays more than 36 feet 11 m away from the antenna while it is in use The antenna transmits down to an elevation of 24 so no hazard exists directly below the antenna 1 Make sure the antenna has a clear unobstructed view of the sky 2 Make sure vessel AC power is applied to the modem CommBox ACU and your computer s 3 Press the power buttons on the front of the modem and CommBox ACU The buttons lights should illuminate green Figure 2 1 Power Buttons Power Buttons CommBox ACU Modem 4 Wait five minutes for system startup 5 Turn on your computer s that are connected to the network Once the antenna finds the service satellite and the modem logs into the mini VSAT Broadband service all status lights on the CommBox ACU and modem should be lit green If any lights are not lit green refer to LED Indicators on page 101 i TracPhone V7 IP User s Guide Getting Started System Startup The CommBox ACU shows the following screens during startup Similar messages will also appear on the web interface If the display shows an error message see Error Messages on page 87 CommBox ACU Screen Description COMMBOX ACU INITIALIZING 59 The system is running a self test routine
82. ing over Internet Protocol can be unreliable at times normally an 80 success rate Glitches like latency packet loss and jitter common with any VoIP connection can interrupt the synchronization necessary for fax communications KVH s optional UCH 250 Fax Server KVH part no 19 0520 overcomes these limitations by providing a dedicated fax line with the reliability of a fully managed store and forward system In addition to installing the fax server you will need to activate the supplemental fax service Contact your dealer distributor for details Figure 5 7 UCH 250 Fax Server Connections CommBox ACU UCH 250 Fax Server Fax Machine TracPhone V7 IP User s Guide Voice Connections Accessing Your Voice Account You can manage your account online at KVH s Enhanced VoIP Service Account Center You can view and configure all of the various calling features available to you as well as view account information and listen to VoiceMails To log onto the site follow these steps 1 Goto http kvh myaccountcenter net 2 Atthe login page enter your primary phone number and PIN provided during service activation Then click Login Figure 5 8 Enhanced VoIP Service Account Center mini VSAT Broadband MINIS AT Enhanced VolP Service BROADBAND Account Center Enhanced VoIP Service Account Center Logout My Information Current Usage Your Device ID 00109911fd18 7 Phone L
83. ion POP3 Protocol Proxy PSTN Return Link TracPhone V7 IP User s Guide Glossary Peripheral Component Interconnect Bus standard that supports high speed connections between computers and peripheral devices Personal Computer Memory Card International Association Organization that establishes standards for PC cards credit card sized memory or input output devices primarily used in laptops Software utility used to check a network connection Sends a test packet to the designated address and reports how long it takes to receive a response Orientation of a satellite signal Circular polarization which has a corkscrew propagation path consists of left hand LHCP and right hand RHCP signals Linear polarization consists of vertical and horizontal signals offset by 90 degrees Post Office Protocol E mail protocol by which a client retrieves all available messages from a remote mail server and saves them locally Messages are normally deleted from the server upon download Standard that establishes strict rules for how data is communicated over a network A server that controls client access to another server Public Switched Telephone Network Worldwide telephone network carrying analog voice signals Communication path from the antenna to the satellite Another term for Uplink im 153 ie 154 TracPhone V7 IP User s Guide Glossary RF RJ45 Router RSSI RX SIP
84. is diagnostics session Figure 8 25 Remote Help Status Message Remote Help Controls Connected Active Remote Help Session in Progress A KVH Technical Support technician is now connected to your system Unless directed Please DO NOT modify settings while this session is active You will be notified when the session ends Note Standard airtime rates apply 109 TracPhone V7 IP User s Guide Maintenance 9 Maintenance This section explains how to perform preventive maintenance to keep the system in tip top shape It also explains how to update the software and the modem s satellite configuration files calibrate the gyros and restart system components Contents Preventive Maintenance 113 Software Updates sss 114 Modem Configuration Updates 119 Corrective Maintenance eee 124 Gyro 125 Hardware Restart cite Emme 127 111 TracPhone V7 IP User s Guide Maintenance Preventive Maintenance The following tasks should be performed periodically to help maintain peak performance e Vacuum the vents on the CommBox ACU and modem Air needs to flow through these vents to cool the electronic components and prevent overheating Figure 9 1 Vents on CommBox ACU and Modem Clean the outside of the antenna with fresh wat
85. lable is displayed instead the TracPhone system does not have a valid connection to the vessel s NMEA 0188 talker Figure 2 3 Real time Vessel amp VSAT Satellite Display Real time Vessel amp VSAT Satellite Display 231 42 T True Heading 41 5215N GPS Position RS 4 Antenna Pointing Direction Britanic TracPhone V7 IP User s Guide Getting Started Viewing the Help User Documentation The system s Help is available on the Support page of the TracPhone V7 IP web interface Two options are offered Condensed and Extended Refer to either of these resources for answers to your operation configuration or troubleshooting questions NOTE The Help is compatible with the following web browsers Internet Explorer Mozilla Firefox Google Chrome and Apple Safari Condensed Help e Resides on the CommBox ACU locally e Text only format Extended Help e Resides on the KVH website airtime charges may apply e Media rich format complete with images and tutorials To access either of these resources from the CommBox ACU follow these steps 1 At the TracPhone V7 IP web interface click the Support tab 2 On the Help menu click the desired option Figure 2 4 Help Options Support Help Restart Hardware Help System Logs v Condensed NOTE The Extended Help is also available on the documentation CD provided in the Customer Welcome Kit i TracPhone V7 IP User s Guide Inte
86. less network WINS Resolution Windows Internet Naming Service Resolution Organizes the names of all Windows computers in a network with their respective IP addresses Similar function to DNS Wireless Network Card PCI or PCMCIA card that provides a computer with wireless access to a LAN via a WAP WPA2 Wi Fi Protected Access Security mechanism for wireless networks Encrypts data to protect it from unauthorized interception More secure than WEP 157 TracPhone V7 IP User s Guide Index Appendix F index This section is an index to allow you to find information quickly Contents 159 TracPhone V7 IP User s Guide Index Index A activation 13 106 administrator password 23 antenna description 8 forward arrow 31 hazard area 6 pointing direction 18 94 restart 127 serial number 106 software version 107 specifications 143 status 92 96 99 anti virus 71 applications data intensive 69 75 attenuation 96 automatic updates preventing 71 azimuth 94 99 143 azimuth range no transmit zones 31 beam 92 98 BitTorrent 75 blockage 10 82 brightness 26 bulletin board messages 95 C cache settings 65 cache web browser 74 calibration 125 calling cards prepaid 43 calls ship to shore 38 shore to ship 40 CE declaration 139 channel wireless 55 cleaning 113 161 TracPhone V7 IP User s Guide Index CommBox software description 77 Help 66 network settings 55 64 65
87. material in this document No company shall be liable for errors contained herein The information in this document is subject to change without notice No warranty of any kind is made with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose TracPhone V7 IP User s Guide Table of Contents Introduction About this Manual ete rer etie herein dnte Who Should Use this Manual e Icons Used in this Manual nenne Typographical Conventions Related Documentation eeeeenne Important Safety Information esses RF Radiation Hazard Area eene System Overview eeeeeeeeeeeeeenee nennen nnne nnnm nnne nnns System Components eese nennen Satellite Communications eeeeeeeeernnnnnnnn Getting Started 2 rate e rodea d a iato Contacting KVH s Satellite Airtime amp Product Activation Department eene Turning On the System sri f H A Accessing the Web Interface eese Understanding the Home Page e
88. n will upload the latest versions of these files 8 Browse to and select the new SED sed csv agt file on your computer 9 Click Browse next to SSCF file 10 Browse to and select the new SSCF sscf csv agt file on your computer 121 122 TracPhone V7 IP User s Guide Maintenance 11 Click Upload Make sure the new versions appear under the old versions 12 Click Save files Figure 9 10 Saving the New Files to the Modem Satellite Configuration SATELLITE CONFIGURATION FILES SED SSCF Current SSCF version 1 84 1 Current SED version 1 33 6 New SSCF version 1 86 1 New SED version 1 34 6 Save files OR upload again SED file Browse SSCF file Browse Reverting will return control of the SED and SSCF files to the Satellite Ground Station After reverting and rebooting the Satelite Ground Station will upload the latest versions of these files 13 When the Files saved message appears click Revert Important Be sure to revert control of SSCF and SED files to the Satellite Ground Station allowing the modem to receive future automatic updates via the satellite link TracPhone V7 IP User s Guide Maintenance Figure 9 11 Restoring Automatic Updates Satellite Configuration SATELLITE CONFIGURATION FILES SED SSCF Current SSCF version 1 84 1 Current SED version 1 33 6 New SSCF version 1 86 1 New SED version
89. nder Update Using this Computer click Choose File then log in with the Administrator password Under Update Using this Computer click Browse Navigate to and select the update file it has a kvh extension saved on your computer Click Check File At the confirmation message click Update Figure 9 3 Updating Software Using Your Computer Update Using this Computer To update the system s software using a file located on this computer click Browse to locate the file Then click Check File Software Update File Browse V73 088 kvh Check File Remove File TracPhone V7 IP User s Guide Maintenance Using an iPhone iPod touch to Update Software To update the software using an iPhone iPod touch follow these steps 1 If you haven t already done so download the mini VSAT app from the Apple iTunes App Store Use the iPhone iPod touch app to download the latest software version to your iPhone iPod touch at any time Make sure the TracPhone system is turned on and initialized the CommBox ACU front panel LCD shows Searching or Tracking Connect your iPhone iPod touch to the TracPhone system then use the app to install the software Figure 9 4 Updating Software Using the iPhone iPod touch App Latest Software Version Available Version 102 available as of 08 01 11 3 17 PM Software Version Stored on iPhone iPod Version 101 saved to iPhone iPod 07 15 11 O Tap arrow to update V7IP antenna
90. nits If the CommBox ACU or modem becomes damaged the entire device will need to be replaced Important Do not open the CommBox ACU or modem chassis for any reason Any evidence of tampering will void its warranty TracPhone V7 IP User s Guide Maintenance Gyro Calibration The TracPhone antenna s gyros continuously measure the rate of vessel motion in three axes and send this data to the antenna s motor control circuitry to keep the antenna pointed at the satellite At the factory each gyro is precisely calibrated to work with the antenna Therefore if you ever have a gyro replaced you will need to recalibrate Important Calibrate the gyros only if directed by KVH Technical Support and only while the vessel is stationary in calm seas A poor gyro calibration can reduce the performance of the antenna To calibrate the gyros follow these steps 1 At the CommBox ACU s front panel press MENUS until the display shows DIAGNOSTIC TOOLS 2 Press ACCEPT 3 At KVH SUPPORT IP press NEXT 4 At CALIBRATE GYROS press ACCEPT 5 At PROCEED WITH CAL press ACCEPT 6 Verify that the azimuth AZ elevation EL and skew gyros all pass If a gyro fails recalibrate If it continues to fail contact KVH Technical Support see Technical Support on page 108 7 Once the gyros are calibrated the antenna restarts 125 126 TracPhone V7 IP User s Guide Maintenance
91. o one subnet there are 255 possible An IP address starting with 195 172 9 designates a different subnet Subnet Mask SW Switch TCP IP Divides the latter portion of an IP address into subnet and host designations For example in a regular class B network the first two numbers in an IP address define the network ID while the last two numbers define the host ID the individual computer or device on that network A subnet mask changes the format of these last two numbers by designating the third number as the subnet ID and designating the last number as the host ID the computer or device within that subnet Software Device that connects two segments of a LAN Routes data from one segment to another based on the MAC address of the destination Transmission Control Protocol Internet Protocol Two communications protocols for the Internet IP handles the delivery of data packets over the Internet TCP ensures that all data packets are successfully delivered and assembled in the proper order Transponder Component of a satellite that receives radio transmissions from Earth amplifies them and retransmits them back to Earth on a different frequency im 155 ie 156 TracPhone V7 IP User s Guide Glossary Twisted Pair TX URL USB UTP VoIP VSAT WAN Cable type consisting of multiple pairs of cable in which two wires are spiraled together to reduce electromagnetic noise Can b
92. og Choose this option to delete the existing log and begin recording a new Operational Log Choose this option to restart your antenna and begin recording a Restart System Start New Log new Operational Log that includes startup information Close Event Log The Event Log keeps a historical record of the error messages the antenna system generates The most recent entries in this log are displayed on the Support page of the TracPhone V7 IP web interface To view the complete Event Log follow these steps 1 At the TracPhone V7 IP web interface click the Support tab 2 On the System Logs menu click Event Log Figure 8 21 Viewing the Event Log Support Help Restart Hardware v Help System Logs v Operational Log mum Event Log 105 106 J TracPhone V7 IP User s Guide Troubleshooting Equipment ID Numbers On the Support page of the TracPhone V7 IP web interface you can find the following important equipment identification numbers e Antenna serial number CommBox ACU serial number Modem serial number e MTA MAC address Figure 8 22 Viewing Equipment Identification Numbers System Details Software Versions Operating System 100 CommBox ACU Antenna 305 Modem 3611 MTA 9 15 25 CommBox 2 1 Hardware Information Antenna S N 999999999 CommBox ACU S N 999999999 Modem S N 24 68 MTA MAC Address 00 10 80 11 d4 07 NOTE You can also view these equipment ID num
93. om the satellite to the antenna Digital Video Broadcasting project Global standard of digital broadcasts Ratio of Energy per bit to Noise power spectral density indicating the general quality of a received signal Effective Isotropic Radiated Power measured in dBW Elevation angle Vertical direction in which the antenna points As it applies to Wi Fi encoding of a wireless signal to protect it from unauthorized reception Network communications standard adopted by most LANs Communicates via twisted pair cable at one of three maximum data rates 1 Standard 10 Mbps 2 Fast 100 Mbps and 3 Gigabit 1 Gbps 1 000 Mbps i3 149 ie 150 TracPhone V7 IP User s Guide Glossary Firewall Security mechanism that protects a network from unauthorized access Floating Ground Dangerous condition in which the chassis ground of an electrical device differs from ship s ground This difference can measure well over 100 volts risking damage to the equipment and electric shock potentially resulting in death A floating ground can be prevented by ensuring proper grounding of the device to ship s ground Footprint Coverage area of a satellite Forward Link Communication path from the satellite hub to the user terminal Another term for Downlink Frequency Number of cycles per second of a radio wave measured in Hertz Hz GPRS General Packet Radio Service High speed wireless data communications
94. ommBox Features on page 77 for details on enabling the CommBox software To change the CommBox ACU s LAN settings follow these steps 1 At the TracPhone V7 IP web interface click the Settings tab Then click Network Settings 2 In LAN Settings click Edit 3 Ifthe Login window appears log in with the Administrator password 4 Modify the IP Address Subnet Mask and DHCP Mode settings as necessary 5 Click Save 6 At the confirmation message click Save Figure 6 10 LAN Settings LAN Settings IP Address 192 168 5 l1 Note 192 168 0 1 is reserved for system use Be sure to assign a different IP address Subnet Mask 255 255 255 0 DHCP Mode Enabled default Disabled DHCP Start 192 168 5 100 DHCP End 192 168 5 150 Reset to Defaults Cancel Save TracPhone V7 IP User s Guide Network Configuration Cache Settings on CommBox ACU By default the local web cache is enabled on the CommBox ACU This feature allows the CommBox ACU to temporarily store the content of web pages you visit so they will load faster on subsequent visits The local web cache should stay enabled to ensure the best possible web browsing experience However it can be disabled if necessary Important Do not change the cache settings unless absolutely necessary NOTE If the optional CommBox software is enabled the CommBox ACU s network settings are configured by KVH over the air The
95. perational Log e Event Log see Event Log on page 105 These logs are excellent diagnostic tools so a technician or KVH Technical Support may refer to them when troubleshooting a system problem Operational Log The Operational Log when initiated records all messages that the antenna system generates To start a new log or view the current log follow these steps 1 Atthe TracPhone V7 IP web interface click the Support tab 2 On the System Logs menu click Operational Log Figure 8 19 Viewing the Operational Log Support Help Restart Hardware v Help System Logs v p Operational Log Event Log 3 Click the button for your desired option e View Save Operational Log This option simply opens the current Operational Log You can save this log as a text file to send to a technician or KVH Technical Support e Start New Log This option deletes the current Operational Log and begins recording a new one TracPhone V7 IP User s Guide Troubleshooting e Restart System Start New Log This option deletes the current Operational Log restarts the antenna and begins recording a new Operational Log This log will begin with the system s startup messages which include the results of various self test routines Figure 8 20 Operational Log Options Operational Log Options x View Save Operational Log Choose this option to open a text version of the Operational Log Start New L
96. properly to ship s ground will cause an unsafe floating ground condition risking potentially lethal electric shock Refer to the Installation Guide for details on the proper grounding of the equipment A CAUTION RF Radiation Hazard The antenna transmits up to 4 watts of radio frequency RF energy that is potentially harmful Whenever the system is powered on make sure everyone stays more than 36 feet 11 m away from the antenna No hazard exists directly below the antenna Introduction TracPhone V7 IP User s Guide RF Radiation Hazard Area If a person is standing outside the antenna s main transmission beam minimum safe distance is 1 foot 0 3 m However since a person above deck may not know which direction the antenna is pointing you should always observe the full 36 feet 11 m minimum safe distance to prevent RF radiation exposure Figure 1 1 Minimum Safe Distance to Avoid Risk of RF Radiation Exposure Radiation Hazard NOTE You can set up no transmit zones to inhibit transmissions within areas frequented by passengers and or crew See No Transmit Zones on page 27 for details TracPhone V7 IP User s Guide Introduction System Overview Your TracPhone V7 IP is a complete mini VSAT Broadband communications system for mariners on the move Using cutting edge CRMA and spread spectrum technologies the TracPhone V7 IP delivers a seamless and consistent Internet exper
97. re wait one hour to allow any downloads to complete before taking action If the error persists after one hour try these steps Check the interconnecting cables Try turning the modem off then back on If the error persists contact KVH 123 The modem is not responding to status queries from the CommBox ACU Contact KVH 124 The software update file you selected is not valid for the TracPhone V7 IP Try a new update file 125 The CommBox ACU has lost communications with the GPRS modem remote service amp support module inside the antenna Check the power data cable and the wires on the back of the CommBox ACU 200 The antenna is not receiving adequate power Check the power data cable and the wires on the back of the CommBox ACU 204 The antenna s main board has lost RF communications Try updating the software see Software Updates on page 114 206 The antenna s azimuth motor or limit switch failed Contact KVH 208 The antenna s elevation motor or limit switch failed Contact KVH 216 The antenna s cross azimuth motor or limit switch failed Contact KVH 218 The antenna s skew motor or limit switch failed Contact KVH 219 One of the antenna s gyros is out of calibration Try recalibrating the gyros see Gyro Calibration on page 125 If a gyro fails to calibrate contact KVH LB Troubleshooting
98. rface Preferences 3 Interface Preferences This section explains how to customize the TracPhone V7 IP web interface by entering the names of the vessel and phone lines It also explains how to change the Administrator password and adjust the brightness of the CommBox ACU s front panel LCD Contents Changing the Administrator Password 23 Entering the Vessel Name 24 Assigning Phone Line 25 Adjusting the LCD Brightness 26 TracPhone V7 IP User s Guide Interface Preferences Changing the Administrator Password You must be logged in as an Administrator to make any substantial changes to the system s configuration on the TracPhone V7 IP web interface To prevent unauthorized user access KVH recommends that you change the Administrator password to something unique To change the Administrator password follow these steps 1 Atthe TracPhone V7 IP web interface click the Settings tab Then click Account 2 In Security click Edit 3 Enter the current password If the password has never been changed enter the default password password NOTE The password must be between 4 and 20 characters in length with at least one letter and one number case sensitive 4 Enterand then re enter your new password 5 Click Save Settings Figure 3 1 Changing the Admini
99. rnet Files Move folder View objects View files History Specify how many days Internet Explorer should save the list of websites you have visited Days to keep pages in history 999 Avoid Multiple Browsing Tabs KVH recommends that you browse the web using a single open browser tab Any tabs left open in the background may continue to consume data TracPhone V7 IP User s Guide Data Connections Data Intensive Applications The following applications can consume a great deal of data whenever they are active or running in the background Skype uses 40 MB per month just to maintain your status in addition to the data used for actual calls and chats e RSS feeds and widgets presenting real time information e g news weather stocks ticker sports scores etc e Social media e g YouTube and Facebook e Peer to peer P2P file sharing e g BitTorrent Gnutella etc If you are charged by the megabyte on a metered rate plan use caution when running these types of applications to help prevent unpleasant surprises on your airtime bill Important Some high bandwidth applications such as peer to peer file sharing web cameras streaming media and high speed gaming are not supported by fixed rate plans For details be sure to read all of the service terms and conditions in the End User Agreement which can be found at www kvh com mvbcustomercenter
100. s Contact your dealer distributor for details Figure 5 5 Crew Calling Gateway Connections CommBox ACU Crew Phones ER ius TracPhone V7 IP User s Guide Voice Connections Virtual Numbers For an additional fee you may assign up to five virtual phone numbers to each vessel phone line 10 total Each of these numbers can be set up with a different country code and area city code allowing people on shore within those regions to avoid international or long distance charges when they call the vessel To set up virtual numbers contact KVH s Satellite Airtime amp Product Activation department See Contacting KVH s Satellite Airtime amp Product Activation Department on page 14 NOTE Each virtual number you set up will forward calls to a specific phone line and jack on the CommBox ACU whichever line you requested during setup Only phones that are connected to that jack will ring when someone dials the virtual number In the example shown here the vessel s company has offices in Tokyo and Melbourne Therefore they set up Japanese and Australian virtual numbers so that their employees on shore can call the vessel without running up an international phone bill Figure 5 6 Virtual Numbers Example Melbourne n country call seeeee International call Los Angeles Phone Line 2 852 2 6820914 Hong Kong Phone Line 1 1 206 3538023 U
101. standard GPS Global Positioning System Network of satellites that allow anyone with a GPS device to accurately fix their position on Earth Gyro A device that precisely senses and measures motion in a single axis such as elevation or azimuth Host Any computer connected to a network HTTP HyperText Transfer Protocol The primary protocol for the World Wide Web Hub IMAP Internet IP Address Kbps Ku band LAN L band LNB TracPhone V7 IP User s Guide Glossary Barth station that links the satellite network to the terrestrial network Intermediate Frequency As it applies to TracPhone V7 IP L band output of an LNB or input to a BUC Internet Message Access Protocol E mail protocol by which a client retrieves user selected messages that are stored on a remote mail server Messages are saved on the server until the user deletes them Global network connecting a vast number of networks and computers Unique network identifier assigned to a single computer or device on a network Consists of four eight bit numbers each between 0 and 255 for example 195 172 7 2 Kilobits 1 000 bits per second Range of frequencies from 10 7 GHz to 18 GHz Local Area Network A relatively small group of computers and devices linked together within close proximity to each other and usually on the same IP network Range of frequencies from 950 MHz to 2150 MHz Low Noise Block down converter Device that
102. sted pair cabling such as CAT5 Supports a maximum data rate of 10 Mbps 100BaseT Fast Ethernet standard using twisted pair cabling such as Supports a maximum data rate of 100 Mbps 802 11 Wireless network communications standard commonly used in LANs AGC Automatic Gain Control Function that automatically boosts the gain of a received signal as required to maintain a constant output level Indicates RF level Analog Phone Standard telephone also referred to as POTS Plain Old Telephone Service Voice signals are converted into electrical pulses by modulating a carrier signal AZ Azimuth angle Horizontal direction in which the antenna points bps Bits per second BUC TracPhone V7 IP User s Guide Glossary Block Up Converter Device that converts the intermediate frequency signal from the modem to a Ku band frequency and amplifies it for transmission Bulletin Board Communications from the hub to all terminals within its network i3 147 TracPhone V7 IP User s Guide Glossary Cache CATS Channel Chassis Client CRMA A web browser s local storage of visited web pages and other Internet files allowing that information to be accessed more quickly on subsequent visits Category of twisted pair cable with a maximum data rate of 1 000 Mbps Frequency between 2 4 2 5 GHz used for Wi Fi communications To communicate via a wireless connection both router and host must be set to
103. strator Password Security Change the administrator s login password Enter the current password 00000000 0000000000000 0 Strong Enter the new password between 4 and 20 characters long with at least one letter and one number case sensitive Re enter the new password eeeeeeecccccee Cancel Save Settings al TracPhone V7 IP User s Guide Interface Preferences Entering the Vessel Name The vessel name is displayed on the Home page of the TracPhone V7 IP web interface It also appears in all technical support communications To enter your vessel s name in the TracPhone V7 IP web interface follow these steps 1 Atthe TracPhone V7 IP web interface click the Settings tab Then click Account 2 In Vessel Name click Edit 3 Ifthe Login window appears log in with the Administrator password 4 Enter your vessel s name 5 Click Save Settings Figure 3 2 Entering the Vessel Name Vessel Name Change the name displayed on the Home page and in support communications Vessel Name Britanic Cancel Save Settings Save Settings TracPhone V7 IP User s Guide Interface Preferences Assigning Phone Line Names The phone line names are displayed on the Home page of the TracPhone V7 IP web interface They also appear in all technical support communications For example you might assign the name Bridge to Line 1 and Crew Quarters to Line 2 To assign
104. system fault Therefore if you experience an operating problem or require technical assistance please contact KVH Technical Support 24 7 Within the Continental U S A Phone 1 866 701 7103 E mail mvbsupport kvh com North South America Australia Phone 1 401 851 3806 E mail mvbsupport kvh com Europe Middle Fast Asia Africa Phone 45 45 160 180 E mail mvbsupport kvh com Please have your system serial numbers and software versions handy before you call see Equipment ID Numbers on page 106 and Software Versions on page 107 TracPhone V7 IP User s Guide Troubleshooting Remote Diagnostics If your vessel is located within a GPRS cellular coverage area KVH Technical Support may be able to dial in to your TracPhone system through the antenna s remote service and support module RSM With direct access to your system s built in diagnostic tools KVH can often find the problem quickly to get you back up and running NOTE Standard airtime rates will apply NOTE You can view the IP address used for remote diagnostics on the front panel LCD go to Diagnostic Tools KVH Support IP Figure 8 24 Remote Diagnostics Diagnostic Diagnostic GPRS Cellula Data Network TracPhone System KVH Technical Support The Support page of the TracPhone V7 IP web interface indicates when a KVH technician is connected to the system Do not modify any system settings during th
105. t on page 108 Step 4 Check Power and Cables Make sure power is applied to all system components including the modem and CommBox ACU Also make sure all cables are connected tightly Step 5 Restart the System Try restarting the system at the TracPhone V7 IP web interface see Hardware Restart on page 127 If you cannot access the web interface turn off the CommBox ACU and modem at the front panels then turn them back on NOTE You cannot restart the modem from the web interface If you suspect the modem is locked up try turning it off at the front panel then turning it back on TracPhone V7 IP User s Guide Troubleshooting Troubleshooting a Voice Problem If you are unable to make a voice call follow these steps Step 1 Check the Basics Complete the initial steps described in Initial Steps for Any Problem on page 81 Step 2 Make Sure You Are Dialing the Number Properly As explained in Making a Ship to Shore Call on page 38 if you are dialing a number outside the country assigned to Line 1 you need to dial the appropriate international prefix and country code in addition to the area city code and local phone number For example if your Line 1 is assigned a United States phone number and you are calling a number outside of the U S you need to dial 011 Country Code Area Code Local Phone Number Step 3 Check the My Phone Status on the Web Interface At the TracPhone V7 IP web interface go
106. the CommBox ACU You can find the IP address on the front panel LCD go to Settings gt Network Settings gt IP Assignments The default IP address is 192 168 5 1 All packets sent should be received If packets are lost your computer is not connected properly to the CommBox ACU Ping 4 2 2 1 to check your connection to the Internet All packets sent should be received within 580 900 ms If the ping fails contact KVH Technical Support see Technical Support on page 108 TracPhone V7 IP User s Guide Troubleshooting Figure 8 1 Pinging the Network Connections Antenna System TRACPHONE lt a 192 168 5 1 PC DNS Server TracPhone V7 IP User s Guide Troubleshooting Error Messages This section lists the error message codes that might appear on the TracPhone V7 IP web interface and front panel LCD to indicate a system problem Many of these faults should only be repaired by a KVH certified technician contact KVH Technical Support for assistance see Technical Support on page 108 Error Description 100 There is an open circuit in the antenna power data cable Check the cable 101 There is a short circuit in the antenna power data cable Check the cable 102 The CommBox ACU is not providing the proper power to the antenna Check the wires on the back of the CommBox ACU 103 A software
107. tthe TracPhone V7 IP web interface click the Support tab Then click Click here for more details to access the modem s web page Figure 9 7 Link to Modem Web Page General Statistics Modem IP 10 61 24 68 KVH Support IP 10 224 0 10 Latitude 41 5215N Longitude 71 2921W Login State ONLINE SuccessfulLogins 9 BB Messages RX 87926 Last Login 2012 08 14T18 59 15Z Attempted Logins 0 RX Statistics FL State LOCKED FLR Packets RX 2632599 Dropped CRC 0 TX Statistics Attentuation 19 30 Data Rate 128000 bps IP Packets TX 58277 TX State Enabled ACU State ONLINE Txinhibit inactive gt Click here for more details um TracPhone V7 IP User s Guide Maintenance 4 Atthe modem s web page click the Configuration tab Figure 9 8 Modem Web Page Configuration Tab NN V ve BROADBAND sans o CONFIGURATION ADMINISTRATION 5 In the sidebar click Satellite if necessary 6 At the User Login page enter the following user name and password User admin Password arclight 7 At the Satellite Configuration page click Browse next to SED file Figure 9 9 Uploading New Files Satellite Configuration SATELLITE CONFIGURATION FILES SED SSCF Current SSCF version 1 84 1 Current SED version 1 33 6 SED file Browse MM SSCF file Browse Reverting will return control of the SED and SSCF files to the Satellite Ground Station After reverting and rebooting the Satelite Ground Statio
108. upports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically Use the following IP address Obtain DNS server address automatically Use the following DNS server addresses Validate settings upon exit In the Local Area Connection Properties dialog box click OK Windows XP DHCP Settings To configure a Windows XP computer for DHCP addressing follow these steps 1 In Control Panel double click Network Connections You can find the Control Panel either through the Start menu or My Computer In Network Connections double click the Local Area Connection for the Ethernet connection you are using for mini VSAT Broadband In the Local Area Connection Status dialog box click the General tab Then click Properties If this screen doesn t appear simply skip to Step 4 TracPhone V7 IP User s Guide Network Configuration 4 In the Local Area Connection Properties dialog box click the General tab select Internet Protocol TCP IP and then click Properties 5 In the Internet Protocol TCP IP Properties dialog box click the General tab Then select Obtain an IP address automatically and Obtain DNS server address automatically Then click OK Figure 6 5 Windows XP Internet Protocol TCP IP Properties Internet Protocol TCP IP Properties General Altemate Configuration _ You can get
109. ve maintenance 113 priority voice traffic 37 41 Product Activation department 14 PSTN 37 radiation hazard 5 6 15 Real time Vessel amp VSAT Satellite Display 18 regulatory approvals 139 remote diagnostics 109 remote monitoring 62 remote service and support module description 109 status 99 restart hardware 127 RSS feeds 75 S safe distance antenna 6 safety 5 satellite 7 92 98 TracPhone V7 IP User s Guide Index Satellite Airtime department 14 secure VPN 62 security wireless 55 SED 119 serial numbers 13 106 108 SIP 37 skew 94 98 99 Skype 75 social media 75 software update description 114 via iPhone iPod touch 117 via local computer 116 via satellite 115 via USB flash drive 118 software versions 107 specifications 143 spread spectrum 7 8 spyware 71 SSCF 119 SSID 55 startup sequence 16 static IP description 61 Ethernet port 63 request 62 setup 63 status information 91 T tampering belowdecks equipment 124 technical support 108 test web page 82 troubleshooting basic 81 data problem 85 voice problem 83 turn on system 15 UCH 250 48 USB flash drive 118 167 Lr 168 TracPhone V7 IP User s Guide Index V vessel name 24 virtual numbers 44 voice service account access 49 crew calling 43 delays 38 description 37 fax 47 fees 39 phone lines 41 priority 37 41 ship to shore calls 38 shore to ship calls 40 status 93 virtual numbers 44 voicema
110. web address may not work on all platforms and browsers If the web interface does not appear enter the CommBox ACU s IP address instead default is 192 168 5 1 You can find this address on the CommBox ACU front panel LCD go to Settings gt Network Settings gt IP Assignments As long as the CommBox ACU is turned on and functioning properly the Home page will appear in your browser Figure 2 2 Web Interface Home Page My VSAT Status Connection Status No Transmit Zones Antenna State Satellite Beam ONLINE Transmit Enabled Ku band Eb No 3 348 Transmitting amp Receiving TRACKING 105 0W CONUS 1 gt Edit Zone Settings My Phone Real time Vessel amp VSAT Satellite Display Online amp Ready 231 42 T 41 5215N My Phone Lines zene A dp Line 2 Crew Quarters AVAILABLE Voicemail Notification Fast dial tone pulse on handset indicates a new voicemail message Britanic J TracPhone V7 IP User s Guide Getting Started Understanding the Home Page The Home page of the TracPhone V7 IP web interface provides essential system status information including the status of the antenna the modem s connection to the mini VSAT Broadband service and the voice service connection It also displays the vessel s GPS position and true heading and provides a graphical representation of the antenna s pointing direction relative to the bow of the vessel Important If true heading is not displayed No Heading Avai
111. wing Trees buildings and bridges e Other vessels docked alongside your vessel e Onboard masts antennas or other structures e Inclement weather conditions Figure 1 7 Example of Satellite Blockage f H M T AN Blocked TracPhone V7 IP User s Guide 2 Getting Started This section explains how to activate the TracPhone system for mini VSAT Broadband service It also explains how to turn on the system for the first time and how to interpret the system s startup screens Then it introduces the TracPhone V7 IP web interface detailing how to access the Home page and the Help documentation Contents Service Activation 13 Turning On the System sss 15 System SLAM EU 16 Accessing the Web 1 17 Understanding the Home 18 Viewing the Help User Documentation 19 Getting Started i TracPhone V7 IP User s Guide Getting Started Service Activation Before you can start using the TracPhone system you need to activate it for mini VSAT Broadband service To activate fill out and submit the following forms mini VSAT Broadband Service Activation Form Complete the leisure or commercial form as appropriate e End User Agreement Read and initial each page in the bottom right

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