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Memjet SFP Windows User Guide

1. If you are using custom paper sizes refer to Custom paper sizes on page 62 The Manual Feed lamp on the Control Panel will flash waiting for you to insert the appropriate paper See Control Panel on page 16 and a message with instructions on how to perform a manual feed will be displayed on your screen as shown here Confidential Page 69 of 110 memyee Printing with a Memjet printer Printer Alert Follow these instructions to print using the Manual Feed Tray 1 Raise the Manual Feed Tray 2 Insert a page into the Manual Feed Tray 3 Press the flashing OK Resume button on the printer A The printer will accept paper from the manual feed tray for a limited period of time If the Manual Feed lamp stops flashing you will need to re send the document to the printer 5 Follow the instructions outlined in that message Raise the manual feed tray into position as shown using the paper feed Open tab see Rear Views Manual feed tray closed view on page 12 The tray should lock into place 28 July 2011 v4 2 Confidential Page 70 of 110 memyee Printing with a Memjet printer 7 Slide the the Width Adjustment guide until it rests against the right side of the sheet 8 Feed the sheet all the way into the printer and press the OK Resume button Release the sheet when the paper feed picks the sheet and drags it forward If your printout requires more sheets the manual feed lamp will l
2. a A All Host Operating Systems should be updated to the latest Service Pack unless otherwise specified Javascript must be enabled in your browser 28 July 2011 v4 2 Confidential Page 105 of 110 memyee Appendix Relocating e Appendices e Relocating your Memjet printer Once your printer is set up and working to your satisfaction you should not move it but leave it connected and switched on for best performance If you need to move it to another location in the house or in your office read the section labelled Local relocation below If you need to relocate it to a different building or office read the section titled Remote relocation on page 106 Local relocation Transporting the printer from one room to another in the house or to another office at work is considered a local relocation Local relocation does not normally require that the printer be re packaged before transportation To minimise the chance of ink leakage due to incorrect handling your printer must be placed in transport mode before relocation This requires you to switch off the printer as set out below 1 To place your printer in transport mode 1 Press the Power On Off and Stop Cancel buttons simultaneously for at least five seconds or until all the Control Console lamps begin to flash 2 Wait until all the Control Console lamps are extinguished Your printer is now in transport mode 2 Disconnect the power cable
3. e Printhead cartridge Your Memjet printhead cartridge is a delicate micro electrical mechanical device and should be treated with due care to avoid degradation of print quality e Sourcing new printhead cartridges Contact your supplier to source new printhead cartridges 28 July 2011 v4 2 Confidential Page 92 of 110 ad a a memjet Supplies and accessories e Printhead cartridge storage and handling Once installed your printhead cartridge should remain in the printer Removing the printhead cartridge is not recommended even while transporting the printer If you need to remove the printhead cartridge and store it for any specific reason protect the printhead cartridge at all times from contamination by air borne or surface contaminants such as dust or fibres When handling a printhead cartridge hold the printhead cartridge only by the handles and do not touch the ink couplings the printhead nozzle surface or the electrical contacts e Always store printhead cartridges horizontally never on end e Do not expose printhead cartridges to freezing 0 C 32 F temperatures e Do not expose printhead cartridges to temperatures higher than 60 C 140 F e Allow printhead cartridges to acclimatise to ambient temperature before using in your printer e Replacing the printhead cartridge Your new printhead cartridge will be delivered packaged as shown in the Printhead cartridge section on page 14 A You do not n
4. Printer Connections Configure to print using USB bd s gt My printer is connected directly to my computer using a USB cable 5 Configure to print over the Network My printer is connected to the Network 28 July 2011 v4 2 Confidential Page 34 of 110 memyee Setting up your printer IF you have previous versions of Memjet printer drivers installed the following selection dialog box will appear _ J Memjet Office Printer iin Please select from the following Upgrade Upgrade the product s software and optionally update the firmware on your printers D Add another printer i Add another printer to your computer e To upgrade your existing Memjet printer drivers to the current version select Upgrade For further information see Updating your printer drivers on page 48 e To add another printer select Add another printer For further information see Installing additional printers on page 47 IF you have a current versions of Memjet printer drivers already installed the following selection dialog box will appear T5 Memjet Office Printer Please select from the following eS Add another printer to your computer D Repair ea Repair the product s software on your computer D Firmware Fs Check and update firmware on your printer s For further information on e Adding a printer see Installing additional printers on page 47 e Repairing a pri
5. transport mode and ready to be packaged 2 To repackage your printer 1 Disconnect the power cable from the wall socket A DO NOT switch off the power at the power outlet or remove the power cable before the Power On Off button has ceased flashing Failure to do so may damage your printer Disconnect the USB or Ethernet cable from your printer Prepare the original packing material in which the printer was packaged when new Remove the ink tanks from the printer watching out for spills or stains oS i Remove the upper pull tabs from the front of the ink tanks and replace them on top of each tank This operation is the reverse of that carried out in step 3 during installation see page 21 6 Wrap each ink tank in clean lint free absorbent material and place them in a sealed plastic bag as a precaution against any spillages during transport A DO NOT remove the printhead before re packaging the printer The printhead is best left in the printer during transport 7 Empty the paper tray and re insert the paper picker stay see Removing the paper picker stay on page 19 to secure the paper picking mechanism for transport 8 Re package the printer in the original packaging material keeping the printer level at all times See Repackaging your printer in the Appendices on page 109 9 Ensure transport labels on the exterior box clearly indicate that the box is to be kept level at all times A The printer should remai
6. m emje C Memjet SFP Windows User Guide 23 9 1 5 4 4 Win v4 2 28 July 2011 Read this before you go any further The following symbols are used in this document to highlight warnings potential hazards or best practice procedures and have the following meanings A Danger potential risk of personal injury including electrical shock burns etc A Warning potential risk of damage to printer and or surroundings A Important what you need to know to get the best from your printer 28 July 2011 v4 2 Confidential Page 2 of 110 memyeet Safety e Safety Do not disassemble any part of your printer Electrical shock hazard There are no user repairable parts inside your printer Disassembly of any part of your printer will void all warranties Keep your printer well away from all heat sources and flammable substances Fire hazard Switch your printer off immediately and unplug the power cord from the wall socket if you see smoke rising from your printer you notice an acrid smell coming from your printer you see any sparks being emitted from your printer Contact your supplier as soon as possible A Risk of damage to printer or surroundings Install your printer on a flat level surface Your printer must remain level at all times Tilting the printer may cause undue leakage of ink and may damage your printer Use the Power button on your printer to power it down Removal of power to your printer in any
7. Setting up your printer e Installing a network driver This section covers installation of the latest Memjet printer driver on a networked printer Before starting ensure your printer is powered on see page 20 and connected to your network and that you have obtained a CD containing the latest printer drivers for your Memjet printer If you are updating the printer driver of a networked printer you will need to uninstall the older driver first see page 53 A DO NOT use the Windows Add Printer Wizard to install your Memjet printer driver Doing so will result in an incomplete software installation and limited printer functionality To experience all the documented features use ONLY the procedure set out here To install a Memjet printer driver for a networked printer 1 Insert the installation CD in your PC CDROM DVD drive You should see the Welcome window TO Memjet Office Printer l Thank you for buying our printer Click the Install Printer Software button to install the printer on your computer Install Printer Software User s Guide If the above window is not displayed 1 Start a copy of Windows Explorer and navigate to the CDROM DVD drive where you inserted the installation CD You should see something similar to the following in your Windows Explorer window T gt Com DVD RW Drive D Pri gt Organize v Burn to disc 4 T DVD RW Driv Nam
8. v4 2 Confidential Page 6 of 110 memyet Table of Contents Uninstalling older printer drivers 53 Printing with Memjet 56 Getting ready to print 56 Choosing your paper 57 Print options dialog box 57 Printing a test page 57 Cancelling a print job 59 Using print properties 60 Printer properties Help 60 Print settings profiles 61 Borderless prints 62 Page orientation 62 Custom paper sizes 62 Multi page N up 64 Manual duplex 65 Booklets 66 About resizing 68 Using the manual feed tray 68 Common printer messages and alerts 72 Paper Out 72 Ink low 73 Out of ink 74 Paper jam 74 Managing your printer 79 Accessing the Toolbox application 79 Toolbox information screens 80 Supplies information 80 Printhead details 81 Ink details 81 Usage information 82 Toolbox settings screens 82 General Settings 82 28 July 2011 v4 2 Confidential Page 7 of 110 memyee Table of Contents Network Settings 83 IP Configuration settings 83 Toolbox Troubleshooting screens 84 Event Log 84 Maintenance 85 Memjet maintenance 86 Extended maintenance activity 86 Restoring print quality 86 Printhead cleaning via the User Maintenance button 86 Printhead cleaning using Printer Properties Services tab 87 Printhead cleaning using the Toolbox 88 Resetting original configuration s
9. NOT disconnect the cable The printer will restart when finished Follow the directions This process may take a few minutes A progress bar is displayed to keep you informed as shown here E T Memjet Office Printer nli l MMM Updating Printer Firmware DO NOT switch off the printer 11 A final dialog box is displayed informing you that software installation has finished This dialog box may take two forms as shown below Which one is displayed will depend on whether you are required to reboot or otherwise 28 July 2011 v4 2 Confidential Page 44 of 110 memyee Setting up your printer f I Memjet Office Printer ee ee oo Finished software installation Finished software installation Network Connection Successful ee eee eee oe a eer A System Reboot is required to complete this process Please save any updated files and close other applications before pressing Reboot J V Pri W Print Test Page mint Peat Page 7 is pri lt printer V Set this printer as the default printer Be ee Tranche As you can see both contain two check boxes It is suggested you leave the Print Test Page check box selected If the Test page is printed you have successfully installed a USB driver for your Menyet printer A If you have chosen to print a Test page and one 1s not printed inform support personnel 12 If you are asked to reboot save all work close all
10. Page select Network Settings then click the Select a Network Configuration Page arrow and select IP Configuration 28 July 2011 v4 2 Confidential Page 83 of 110 memjet Printer Toolbox memjet Printer SFP0001022 Home Supplies Supplies Info Usage Info Setup and Status General Settings Network Settings Troubleshooting Event Log Maintenance Memjet Office Printer Network status and configuration View and change network settings Select a network configuration page below IP Configuration Managing your Memjet printer IP Configuration Network status Mac address Printer name Domain name Enable DHCP Enable BOOTP Enable AutolP DHCP lease time seconds connected 00 50 c2 65 b7 cb DEV65B7CB IP address Subnet mask Default gateway 10 210 10 254 WINS server 0 0 0 0 Show Defaults e Toolbox Troubleshooting screens The following screens may help in troubleshooting problems with your Memjet printer Event Log Your Memjet printer logs errors into a special buffer in printer memory The Event Log screen displays any errors that have beeen logged by the printer as it responds to your commands or performs maintenance functions Printer Toolbox memjet Printer SFP0001022 Home Supplies Supplies Info Usage Info Setup and Status General Settings Network Settings Troubleshooting Event Log Maintenance Memjet Office Printer Even
11. Resume buttons together for more than two seconds see Control Panel on page 16 On your PC From your PC you can access the Print Test Page button as follows 1 Click the Windows icon and then click Devices and Printers Control Panel liig T Sticky Notes QR Snipping Tool F Paint f Toolbox gt All Program Devices and Printers Default Programs Help and Support Shut down gt E o Pore 2 In the window that is displayed right click the icon for your printer and then click Printer Properties am h Memjet Office Printer Properties General Sharing Ports Advanced Color Management Security About 7 Memjet Office Printer Location Comment Network Printer Model Features Memjet Office Printer Color Yes Double sided Yes Staple No Speed Unknown Maximum resolution Unknown Paper available Letter 8 2x1l1lin Apply 3 In the General tab click the Print Test Page button A message window should be displayed as shown below 28 July 2011 v4 2 Confidential Page 58 of 110 memjet Printing with a Memjet printer Memjet Office Printer _ A test page has been sent to your printer E This test page briefly demonstrates the printer s ability to print graphics and text and it provides technical information about the printer Use the printer troubleshooter if the test page doe
12. Toolbox information pages allow you to e view information on printer supplies and usage e view and change current printer settings e perform some simple troubleshooting Accessing the Toolbox application You may use the Toolbox application on both local printers connected via a USB cable and network connected Memjet printers To access the Toolbox application from your PC 1 Click the Windows Icon on your toolbar 2 Starting from All Programs if necessary navigate to the Toolbox application as shown here De De 3 The Toolbox Device Service Selection Utility Page is displayed in your default Web browser Toolbox Device Service Selection U Toolbox Device Service Selection Utility Refresh Device Service List Help Please select a device from the links below amp Memjet Office Printer Memjet Home and Office A If the Web page displays the following message Internet Explorer cannot display the webpage see Troubleshooting on page 96 28 July 2011 v4 2 Confidential Page 79 of 110 memyee Managing your Memjet printer 4 Select your printer from the set of attached devices listed on that page and click it In the above screen the Memjet printer is listed as Memjet Office Printer as shown above 5 The Home Page will be displayed similar to that shown below Printer Toolbox Memjet Office Printer eo Home Page m e my et Printer status Ready Click a link b
13. and classified into one of three types of message e User Intervention required operational status reached requiring your intervention e Warning recoverable error state requiring your intervention 28 July 2011 v4 2 Confidential Page 102 of 110 memyee Troubleshooting e Fatal error if you encounter these errors contact support personnel User Intervention Required Paper Jam Paper Jam lamp blinking OK Resume lamp blinking User action required to resume printing Paper out Paper Out lamp blinking Ink Low Related Color Ink Supply lamp s ON Out of Ink Missing Ink Tank s Related Color Ink Supply lamp s Blinking OK Resume lamp Blinking Manual Feed activated Manual Feed lamp Blinking Duplex or Booklet printing Manual Feed lamp ON OK Resume lamp Blinking Warning Rear door open Attention lamp Blinking User intervention can ae BE recover from these errors Excessive tilt Attention lamp Blinking Printhead latch open Attention lamp Blinking Invalid or missing printhead Attention lamp Blinking Incompatible printhead Attention lamp Blinking Fatal Error Non recoverable error All lamps are ON Invalid Firmware All lamps are ON Sump full All lamps are ON A If you encounter any Control Panel lamp configurations not covered in the following table contact support personnel e Alert windows status messages Messages listed in the following table are displayed by the Memjet printer driver on your PC screen
14. as a small popup window called an Alert window Such messages are intended to help you understand the nature of the problem This table lists all Alert window messages and suggests what action you can or should take Should the suggested course of action not have the desired effect contact support personnel A Alert windows carrying critical alerts will not close until you choose to close them and if closed may re appear at the next print action if the error has not been fixed Cleaning in Progress Wait until the message disappears The printer will not respond until cleaning has completed Black Ink Low Replace with full ink tank Cyan Ink Low Replace with full ink tank Magenta Ink Low Replace with full ink tank Yellow Ink Low Replace with full ink tank Multiple Inks Low Replace with full ink tank Black Ink Out Replace with full ink tank Cyan Ink Out Replace with full ink tank Magenta Ink Out Replace with full ink tank In the case of Black ink the two rightmost lamps will be ON 28 July 2011 v4 2 Confidential Page 103 of 110 memyee Troubleshooting Yellow Ink Out Replace with full ink tank Multiple Ink Tanks Out Replace with full ink tanks Incorrect Cyan Ink Tank Remove ink tank clean electrical contacts and re seat it Incorrect Yellow Ink Tank Remove ink tank clean electrical contacts and re seat it Incorrect Magenta Ink Tank Remove ink tank clean electrical contacts and re seat it Incorrect Black Ink Ta
15. can be set up in a variety of ways In the General tab of the Properties dialog box see Figure 5 on page 60 1 Select either Portrait or Landscape orientation in the Orientation pane 2 You may combine that with either or both of the Rotate 180 or Mirrored check boxes to obtain the orientation you require for your printout 3 As you select the various combinations of options the graphic on the right pane of the Properties dialog box will display the orientation you have chosen 4 Once you have finished click OK to save your selection and exit the Properties dialog box A Some applications may override page orientation set up in this manner e Custom paper sizes If you are printing from the paper tray you can select only from US Letter ISO A4 and US Legal sizes Paper sizes other than those listed above can be printed only from the manual feed rear paper tray and can only be fed manually one sheet at a time A The largest paper size you can print on is US Legal See Using the manual feed tray on page 68 for instructions on setting up and feeding paper into the manual feed tray To print on custom sized paper 1 Click the Custom Sizes button in the General tab of the Properties dialog box see Figure 5 on page 60 The Custom Paper Size dialog box will appear 28 July 2011 v4 2 Confidential Page 62 of 110 memyee Printing with a Memjet printer i Custom Media Size _ 2 Fill i
16. click Install This window may appear a number of times P Windows Security os Would you like to install this device software Name Memjet Printers Publisher Memjet Home and Office Always trust software from Memjet Home and Install Office You should only install driver software from publishers you trust How can I decide which device software is safe to install A In Windows XP this warning is replaced by one saying the software has not passed Windows Logo testing You should accept the software by clicking Continue Anyway 28 July 2011 v4 2 Confidential Page 43 of 110 memyee Setting up your printer 8 The installer will then load the drivers into your PC then check and update the printer firmware if necessary I Memjet Office Printer Installing Printer Software 9 The firmware in the selected printer is now checked If the firmware is older than the one that came with your driver software you will be given the option to update it Check with Support personnel before doing so Memjet Office Printer Q Do you want to update the firmware of the network printer 10 If you decided to update the printer firmware the following window will be displayed Svea One Updating Printer Firmware Memjet Office Printer IMPORTANT Updating the printer firmware do not interrupt the connection DO NOT switch off the printer DO
17. ensure the printed pages are dry and very flat before re inserting them into the paper tray 8 Close the paper tray and press the OK Resume button The same two sheets will be printed on the reverse side Examine your printout to ensure it matches your needs otherwise repeat this operation using the other Duplex Settings selection in step 4 above You may combine duplex printing with other allowable options to achieve just the sort of printout you require e Booklets Booklets are generated by folding in half sheets which have been printed on both sides so when you choose to print a Booklet the number of pages per sheet will be fixed to 2 and the Duplex option will be selected for you automatically As aresult the Multi Page N Up option will automatically be set to the value 2 and both it and the Duplex option will be greyed out so you cannot change them A You cannot print booklets from the manual feed tray If you attempt this the printer driver will pop up an error message Booklet printing is best used for text and light color applications For best results when printing booklets ensure the first side of the printed sheets are dry and the sheets very flat before re loading into the paper tray 28 July 2011 v4 2 Confidential Page 66 of 110 memyee Printing with a Memjet printer For example try this L 8 Open a Word document of at least eight pages Select File gt Print from the Word menu or press Ctr
18. from the wall socket A DO NOT switch off the power at the power outlet or remove the power cable before the Power On Off button has ceased flashing Failure to do so may damage your printer 3 Disconnect the USB or Ethernet cable from your printer 4 Lift the printer keeping it as level as possible whilst doing so It is recommended that two people are used to lift and move the printer as this makes it easier to keep the printer level A The printer should remain level at all times during relocation or storage Failure to do so may cause the printer to leak ink 5 Take care to avoid bumping the printer during the move 6 When re installing it in the new location select the location as set out in the Locating your printer section on page 20 Remote relocation When transporting your Memjet printer to a remote location your printer will need to be re packaged 28 July 2011 v4 2 Confidential Page 106 of 110 memyee Appendix Relocating To minimise the chance of ink leakage due to incorrect handling your printer must be placed in transport mode before repackaging This requires you to switch off the printer as set out below 1 To place your printer in transport mode 1 Press the Power On Off and Stop Cancel buttons simultaneously for at least five seconds or until all the Control Console lamps begin to flash 2 Wait until all the Control Console lamps are extinguished Your printer is now in
19. know your Memjet printer e What is in the Box When you open the box containing your new Memjet printer you will find the following A software and documentation CD A Quick Start guide The Memjet printer memyet Small Office Home Office High Speed Printer A Memjet printhead cartridge C Ink Tanks in their Blister Pack 28 July 2011 v4 2 Confidential Page 10 of 110 Getting to know your Memjet printer memyee e Main components Use this section as a reference when reading this document It identifies and locates the components that will be mentioned throughout the rest of this document Front view Printer cover 4 Paper tray 2 Output tray 5 Control panel 3 Paper stop 6 Cooling vents Paper tray 1 Paper width guide 2 Tray extension release clips 3 Paper length guide Page 11 of 110 28 July 2011 v4 2 Confidential memyee Getting to know your Memjet printer Rear views Manual feed tray closed 2 3 Recessed connector bay 4 Rear access door latch Manual paper feed tray 5 Rear access door Paper feed Open tab Manual feed tray open 28 July 2011 v4 2 Manual paper feed tray 3 Paper guide Rear access door 4 Paper feed Open tab Confidential memyee Getting to know your Memjet printer Internal view 1 Printer cover 4 Printhead 7 Ink tank in slot 2 Printhead latch 5 Ink tank slot lid open 8 Ink tank slot 3 Fl
20. memjet Printer SFP0001022 Home Supplies Supplies Info Usage Info Setup and Status General Settings Network Settings Troubleshooting Event Log Maintenance Memjet Office Printer Usage Information View paper usage Monochrome and Color Pages Summary Mono best quality Mono normal quality Color best quality Color normal quality All mono and color Pages Output by Paper Size All mono and color Pages Output by Paper Type All mono and color Prints 15 18 670 528 1231 Letter A4 Legal Other 1223 0 8 Plain Other 1151 80 A Information displayed on this page may vary depending on your supplier e Toolbox settings screens Using these screens various printer and network settings may be viewed and some settings changed General Settings The printer configuration settings information provided on this screen may be required when you are seeking support 28 July 2011 v4 2 Confidential Page 82 of 110 memyee Managing your Memjet printer Using this screen you may also change the language used in all Toolbox screens To do this click the Language arrow and select your language then click Save Your printer driver language will not be affected by this change To access the General Settings page from the Home Page select General Settings Printer Toolbox Memjet Office Printer General Settings Kad m em et View and change general printer c
21. or specific location Advanced Click Next to continue Ensure Install the software automatically is selected and click Next More warning windows similar to those displayed in point 5 above above may appear Follow the directions in point 6 disregard the warnings and continue the installation A A small message window may appear informing you that the driver has been installed Ignore this DO NOT attempt to print until you see the final window shown in the next step 28 July 2011 v4 2 Confidential Page 37 of 110 memyeet Setting up your printer Click Finish If more warning windows are displayed simply ignore and continue as set out in point 5 above 10 If required your printer firmware will now be updated Firmware updating 1s indicated by a progress bar and a warning window being displayed as shown here IMPORTANT Updating the printer firmware do not interrupt the connection DO NOT switch off the printer 1 DO NOT disconnect the cable T Memjet Office Printer The printer will restart when finished Updating Printer Firmware DO NOT switch off the printer A DO NOT interrupt the firmware update under any circumstances Doing so may damage your printer Should the firmware update be interrupted for any reason contact support personnel 11 A final dialog box is displayed informing you that software installation has finished This dialog box may take two forms as shown below
22. other manner may damage your printer Switching off your printer Do not switch off your printer if any of your ink tanks have been removed Always ensure all the ink tanks are installed before doing so Failure to do so may compromise ink delivery in your printer Ensure adequate ventilation to your printer Blocking ventilation openings around the printer may cause your printer to overheat and become damaged Keep liquids and heavy objects away from your printer The outer shell is plastic Heavy objects may warp it damaging your printer Liquids may discolor or damage the skin and if they penetrate it may damage your printer beyond repair Use only the supplied power supply and cord Use of any other power supplies or cords may damage your printer and void your warranty Use only authorised consumables Use of any printhead other than those authorised Memjet technology printheads will damage your printer and void your warranty Use of unauthorised inks or ink tanks may damage your printer and will void your warranty Use only appropriate paper Inappropriate paper may cause damage to your printer In particular you should not use 28 July 2011 transparencies kinked curled or cockled paper paper which is too thick v4 2 Confidential Page 3 of 110 memyeet Safety e paper with any staples or pins in it Clear paper jams promptly To avoid further problems attend to all paper jams and any other cause of printer failure p
23. the Control panel error Any printouts queued to the printer will resume printing and the Alert window will ce cleared Excessive Tilt warning Your Memjet printer must be located on a level surface Should this not be the case you will be notified and the printer will stop printing until the error is cleared The Attention lamp will flash and the next time you issue a print command an Alert window will be displayed as shown below 28 July 2011 v4 2 Confidential Page 77 of 110 memyee Printing with a Memjet printer Alert window Control Panel Printer Alert A Excessive Tilt Error On the Control Panel the Attention lamp will blink Action Required Your printout will not proceed until the printer is sitting level Once you have corrected the tilt of your printer it will undergo a quick printhead flush and clean displaying another alert window as shown here Printer Alert Any print command sent when the printer was not level will be ignored You will need to re issue those print commands after the printer is level 28 July 2011 v4 2 Confidential Page 78 of 110 memyee Managing your Memjet printer e Managing your Memjet printer Your Menyet printer comes with an embedded Web Server application which will allow you to use your Web browser to query the printer for information and to change some printer settings The application which furnishes these facilities is called the Toolbox application
24. to the packaging or any of its contents prior to installation A DO NOT use any damaged components bring them to the attention of your supplier 5 Remove any obvious packing material in or around the printer and any external transport stays or tapes on the components 28 July 2011 v4 2 Confidential Page 18 of 110 memyee Setting up your printer Removing the paper picker stay Before loading any paper into the paper tray for the first time remove the packing material used to lock the paper picker during transport Removing the printhead latch stay Before you can open the printhead latch you will need to remove the printhead latch stay used to ensure the printhead latch remains closed during transport A DO NOT dispose of this packing material Should you need to repackage the printer for transportation to a remote site you will need to re use this to ensure the printhead latch remains closed during transport Page 19 of 110 Confidential 28 July 2011 v4 2 memyee Setting up your printer e Locating your printer Space requirements To ensure proper access to the printer and adequate ventilation during use refer to the figure below for the various clearances required on each side of the printer 60 cm 24 in jj SSSSISHES ae A 20 cm 20 cm Gein A2 in 8 in 8 in e Powering up your printer To power up your printer 1 Connect your printe
25. your paper tray is empty If you attempt to print when there is no paper in the paper tray an Alert window informing you of that fact will appear asking you to load paper Alert window Control Panel Printer Alert On the Control Panel the Paper Out lamp will flash A Your Memjet printer will not signal an empty paper tray until it is asked to print 28 July 2011 v4 2 Confidential Page 72 of 110 memyee Printing with a Memjet printer Action Required To remove these alerts simply refill the paper tray following the instructions in Loading paper on page 28 When you re insert a paper tray containing some paper back into the printer e The Paper Out lamp will automatically extinguish e The Alert window will disappear e the printer will resume printing any print jobs in its print queue Ink low Your Memjet printer uses separate ink tanks for each color Whenever you are running low on ink an alert message will show indicating which color is running low Alert window Control Panel Printer Alert lees A Black Ink Low On the Control Panel the appropriate ink supply lamp will light two for Black ink as shown here If your printer is networked and not within view you can see the same information from the Supplies screens in your Toolbox application See page 80 Action Required On a Memjet printer this message is only issued when an ink tank is completely empty Whe
26. 110 memyee Setting up your printer T gt Com DVD RW Drive D Pri gt Organize v Burn to disc v 4 7 DVD RW Driv Name Date modified Type gt i osx gt B win 4 Files Currently on the Disc 4 J osx 1 10 2011 3 25PM File folder win 1 10 2011 3 25PM File folder Autorun 1 10 2011 2 04 PM Setup Information b WinSetu 10 F V Windows Batch File 4 E WinSetup 1 10 2011 2 04 PM _ Wind Batch File Fall 1 j 2 Double click on WinSetup to bring up the required window 2 Ifa current driver is found on your PC the following dialog box will be displayed 15 Memjet Office Printer Please select from the following gesesensenssessessessssssnssessesseasonssasens Add another printer to your computer Repair Repair the product s software on your computer Fimware EF cu ie nae anaes a 3 Select Firmware and click Next The installation software will search for printers that have older firmware 4 IF no printers with older firmware are found you will be informed r Memjet Office Printer The firmware is up to date in all connected printers 28 July 2011 v4 2 Confidential Page 50 of 110 memyee Setting up your printer 5 Ifsome printers are found to have older firmware you will be asked to select which one s to update Select the printer and click Next Printers that contain old f
27. 297 millimeters Portrait Landscape Rotate 180 a Mirrored Copies Ej E E V Correct Order Output r a Duplex Settings r Media Type Plain Paper v Print Quality Normal Size a4 210 x 297 mm My Print Setti Borderless Print Custom Sizes Defaults Source 5 When you have selected the orientation that suits you click OK to save your settings and exit 6 Print exactly four document pages You will see that e A message window such as Figure 6 will be displayed with instructions 28 July 2011 v4 2 Confidential Page 65 of 110 memyee Printing with a Memjet printer e Two sheets will be printed e The OK Resume button will flash e The Manual Duplex lamp will be lit Figure 6 Double sided printing instructions z i Printer Alert gt x One side of each page is printed first after which the printer will pause Follow these instructions to print the other side of each page 1 Remove printout from the output tray 2 Place printout into the paper tray print up as shown 3 Close the paper tray 4 Press the flashing OK Resume button on the printer 7 Follow the instructions in the message window Figure 6 e Remove the printed sheets from the output tray e open the paper tray e insert the printed pages back on top of any other paper in the paper tray DO NOT change the orientation of the paper as you do so A For best results
28. OT use the Windows Add Printer Wizard to install your Memjet printer driver Doing so will result in an incomplete software installation and limited printer functionality To experience all the documented features use ONLY the procedure set out here To install additional Memjet printer driverss 8 Insert the installation CD in your PC CDROM DVD drive You should see the Welcome window T Memjet Office Printer Lo fe Thank you for buying our printer Click the Install Printer Software button to install the printer on your computer If the above window is not displayed 1 Launch a copy of Windows Explorer and navigate to the CDROM DVD drive where you inserted the installation CD You should see something similar to the following in your Windows Explorer window jol gt Com DVD RW Drive D Pri gt WwW Organize v Burn to disc 4 T DVD RW Driv Name Date modified W osx i win 4 Files Currently on the Disc 4 1 10 2011 3 25 PM File folder 1 10 2011 3 25 PM File folder 1 10 2011 2 04 PM Setup Information 1 10 2011 2 04 PM Windows Batch File pE m p 2 Double click on WinSetup to bring up the required window 9 Ifa current driver is found on your PC the following dialog box will be displayed 28 July 2011 v4 2 Confidential Page 47 of 110 memyee Setting up your printer gt Memjet Office Printer Please select from the following a we Add anot
29. Which one is displayed will depend on whether you are required to reboot or otherwise n y r fo I Memjet Office Printer Th Memjet Office Printer Finished software installation Network Connection Successful Thank you for installing the printer software A System Reboot is required to complete this process Please save any updated files and dose other applications before pressing Reboot V Print Test Page V Set this printer as the default printer V Print Test Page V Set this printer as the default printer No Reboot l Reboot As you can see both contain two check boxes It is suggested you leave the Print Test Page check box as is If the Test page is printed you have successfully installed a USB driver for your Memjet printer A If you have chosen to print a Test page and one 1s not printed inform support personnel IF you have upgraded your drivers the following window will be displayed instead 28 July 2011 v4 2 Confidential Page 38 of 110 memyee Setting up your printer T5 Memjet Office Printer Finished software installation Software Upgrade completed successfully A System Reboot is required to complete this process Please save any updated files and close other applications before pressing Reboot 12 If you are asked to reboot save all work close all applications and reboot 28 July 2011 v4 2 Confidential Page 39 of 110 memyee
30. a Memjet printer 3 Save your selection by clicking OK until you are back at the print options dialog box see Figure 4 on page 57 e Manual duplex Duplex or two sided printing produces a more compact document allowing you to cut down the amount of paper you use Although your Memjet printer is not equipped with an automatic duplexing mechanism you can still print on both sides of each sheet by manually re inserting a batch of single sided printed sheets into the paper tray This is called Manual duplexing and your Memjet printer driver provides an option to allow for manual duplexing Manual duplexing is best used with text and light color applications A Not all paper can be used for double sided printing Specifically paper that has a preferred or specially prepared side will generally be unsuitable Also check that the paper is within the specifications of supported paper in Recommended paper on page 90 For example try this 1 Open a Word document of at least four pages 2 Select File gt Print from the Word menu or press Ctrl P 3 Select your Memjet printer and click Properties to open up the Memjet printer Properties dialog box 4 Click the Duplex Settings arrow and select either Long Edge or Short Edge Notice where the binding rings appear in the Page Preview image top right in the following figure as you change from one to the other a m Printing Preferences Orientation 210 by
31. ance some ink will remain in the printhead cartridge 6 Insert the new printhead cartridge following the instructions contained in the Installing the printhead cartridge section on page 23 28 July 2011 v4 2 Confidential Page 94 of 110 memyet Supplies and accessories A Always consider the environment when disposing of printhead cartridges Follow your supplier instructions to ensure you are conforming to local regulations e Accessories There are currently no accessories for the Memjet printer 28 July 2011 v4 2 Confidential Page 95 of 110 memyee Troubleshooting e Troubleshooting This section contains a set of error conditions you may experience in various situations and suggestions for how to deal with such errors Should the suggestions found in this section not fix the problems you may be encountering contact support personnel You should always attempt to fix any problems that may arise This section lays out a suggested checklist you should perform before contacting support personnel Check that e The power cord is connected to the power supply the power supply is properly connected to the printer and the printer is switched on e There should be a blue lamp lit on the power supply to indicate it 1s receiving power e The printer Power On Off button should be lit and steady e The interface cable USB or Ethernet is inserted properly in the printer e Fora USB cable also check that it is connect
32. and insert each ink tank into its respective ink tank slot as shown Note the double black ink tank fits into the rightmost slot A DO NOT apply excessive force when inserting each ink tank in its slot There is a mechanical key on each ink tank that prevents it being inserted into the wrong slot in the printer Each slot is color coded If you have any difficulty inserting any ink tank check its color and try another slot 5 Close the ink tank slot lids ensuring they snap down firmly 28 July 2011 v4 2 Confidential Page 21 of 110 lt lt a a menye Setting up your printer 6 Close the printer cover and allow at least two minutes for the ink to fill the ink channels in the printer A The color ink supply lamps on the control panel will continue to blink throughout this process This is normal You can now proceed with the installation of the printhead cartridge 28 July 2011 v4 2 Confidential Page 22 of 110 memyee Setting up your printer e Installing the printhead cartridge Your Memjet printer cartridge is a delicate micro electrical mechanical device and should be treated with due care to avoid degradation of print quality A DO NOT touch the printhead cartridge ink couplings nozzle surface or the electrical contacts when installing the printhead cartridge Hold the printhead cartridge ONLY by the handles See Printhead cartridge on page 14 for the location of these features Do not place the un
33. applications and reboot at your earliest convenience before printing on your Memjet printer Installing a network driver on a Server Networked Memjet printers may be connected from a service running on a networked server that has been set up by your support personnel or directly by installing the networking driver on your current PC For information on setting up your printer driver as a service on a server PC see your network support personnel A Not all Memjet printer driver options may be available to you when using a networked printer connected to a Server See Print options greyed out on page 100 Assigning a static IP address In some networks you may need to set a static IP address on your printer A Before making any of the changes discussed in this section ensure you have all the information required to correctly connect your Memjet printer to your network Incorrect settings may cause a printer connection failure To assign a static address to your printer 1 Connect your printer to a PC via a USB cable Follow the directions for Installing a USB driver on page 33 Access the Toolbox on your printer see Accessing the Toolbox application on page 79 Navigate to the IP Configuration settings screen see page 83 a se 28 July 2011 v4 2 Confidential Page 45 of 110 memjet Printer Toolbox memjet Printer SFP0001022 Home Supplies Supplies Info Usage Info Setup and Status General Set
34. ating systems screens may look different and options documented here may not be available or may be labelled differently to what is described here e Getting ready to print Before you start to print with your Memjet printer check that only the Power On Off button is lit on the Control Panel shown here 1 below If any other lamps are lit refer to the Common printer messages and alerts section on page 72 to ensure the printer is ready to print If you can not fix the problem follow the instructions in the Troubleshooting section on page 96 until those lights are off Once you are ready to print e choose your paper e launch the Print command from your application e select your print options Before launching a Print command you may find it useful to know how to e print atest page see page 57 e cancel a print job see page 59 28 July 2011 v4 2 Confidential Page 56 of 110 memyee Printing with a Memjet printer Choosing your paper Check that you have the appropriate paper for the task The Memjet printer has been designed to print on plain paper but more demanding documents may require higher grade paper Always test your paper first to see if it meets your expectations To find out more about paper selection see the Paper section on page 90 To find out more about how to feed your selected paper into the printer see Loading paper on page 28 Print options dialog box You may issue a Prin
35. be particularly subject to this isse Similarly delivering that data stream to your Memjet printer can require considerable bandwidth and a slow or overloaded network connection may give rise to similar symptoms 28 July 2011 v4 2 Confidential Page 100 of 110 memyee Troubleshooting A If you are printing to a local Memjet printer make sure it is connected via a USB 2 0 Hi speed connection 28 July 2011 v4 2 Confidential Page 101 of 110 memyee Troubleshooting e Error operational status messages This section lists all the status messages that you can encounter when using your Memjet printer Status messages can be conveyed both on your Memjet printer Control Panel and in Alert windows on your computer screen In some situations both avenues are used together See Common printer messages and alerts on page 72 for some examples e Control Panel status messages The following status messages are displayed on the Memjet printer Control Panel using lamps For your convenience the Control Panel is reproduced here and the lamps identified 3 6 Paper Jam lamp 8 OK Resume lamp 3 Paper Out lamp 9 Manual Feed lamp 6 Power lamp 10 Color Ink Supply lamps 7 Attention lamp As mentioned elsewhere the Power lamp is e ON and steady when the printer is ready to operate e BLINKING when the printer is busy e OFF only when the printer is off Information conveyed by all other lamps is covered in the following table
36. ck Next C Memjet Office Printer iii gt Configure to print using USB e lt gt My printer is connected directly to my computer using a USB cable Configure to print over the Network h My printer is connected to the Network 28 July 2011 v4 2 Confidential Page 41 of 110 memyee 5 The installation utility pre installs some software and searches for compatible printers on your network 6 A dialog box appears displaying a list of networked printers Select the printer you wish Preinstalling Drivers to use and click Next Please select your printer from the list below then click Next IP Address 10 210 10 145 10 210 10 53 10 210 10 65 10 210 10 135 10 210 10 185 10 210 10 213 10 210 10 66 10 210 10 179 10 210 10 100 an nsn An or DEV65B7BA DEV65B7C6 NPIO00000 DEV65B679 DEV65B7CB NPIC60604 mrurrnrn a Hardware ID 0050C265B7CA 0050C265B65F 0050C265B707 T ome emer IF your printer is not listed 1 2 1 A If you still can t see your printer listed contact support personnel IF your Network Administrator has given you an IP address Click Other Printer When you do so another dialog box will appear asking you to enter the IP address of the printer you wish to install 28 July 2011 v4 2 Check that your printer is connected to the network it is turned on the Power On Off light is li
37. dential Page 80 of 110 memjet Printer Toolbox Memjet Office Printer Managing your Memjet printer 28 July 2011 v4 2 e Supplies Information menyec View ink and print head status Printer SFP0001022 Select a supplies page below Home Supplies Information x Supplies Print head pages printed 1262 ae Cyan ink level 45 SC Magenta ink level 50 Z Xie __ Setup and Status Yellow ink level 45 SsSsSag o gt ouguxuxz _ eoeoeoe General Settings Black ink level 65 amp zz zx_ Network Settings Buy supplies at http www_memjet com Troubleshooting Event Log Maintenance The percentages displayed on this page are accurate to the nearest five percent Printhead details The Printhead Details information page shows usage and identification details as well as a link to your printhead supplier s Web page as shown below To access the Printhead Details page from the Home Page navigate to the Supplies page then either click Print head pages printed or select Print Head Details from the Select a Supplies Page arrow eee eee Memjet Office Printer e Supplies Information mMEemjJEeE viin and print nead status Select a supplies e below Printer SFP0001022 pplies pag Home Print Head Details Supplies Print Head Details Supplies Inf Tap Total pages printed 1262 sage Info Model number PRINTHEAD Setup and Status Serial number A02GYX Gen
38. e Date modified Ly osx if win 4 Files Currently on the Disc 4 J osx 1 10 2011 3 25PM File folder J win 1 10 2011 3 25PM_ File folder Autorun 1 10 2011 2 04 PM Setup Information amp WinSetup 1 10 2011 2 04 PM Windows Batch File i all pm m 2 Double click on WinSetup to bring up the required window 28 July 2011 v4 2 Confidential Page 40 of 110 memyet Setting up your printer 2 Click Install Printer Software If your PC is connected to the Internet a check will now be made that the Memjet SFP printer drivers on your CD are the latest available If a later version of driver is available on your supplier Web site you will see the following dialog box la a Software Update m j An updated version of this software is available Would you like to download and install it Click Yes to download the latest drivers You will not see the above dialog box if e the CD contains the latest version of Memjet SFP drivers e your PC is not connected to the Internet e your supplier has not implemented this check 3 Ifyou have not installed any other Memjet printer driver the License Agreement dialog box should be displayed Select I accept and click Next End User License Agreement FHttstttetettttttt ttt t ts V I accept the terms in the license agreement 4 Inthe Printer Connections dialog box select Configure to print over the Network then cli
39. e folder Autorun 1 10 2011 2 04 PM Setup Information E WinSetup 1 10 2011 2 04PM__ Windows Batch File jv nr T l Double click on WinSetup to bring up the Welcome window 28 July 2011 v4 2 Confidential Page 33 of 110 memyee Setting up your printer 3 Click Install Printer Software If your PC is connected to the Internet a check will now be made that the Memjet SFP printer drivers on your CD are the latest available If a later version of driver is available on your supplier Web site you will see the following dialog box a a Software Update An updated version of this software is available Would you like to download and install it 4 Click Yes to download the latest drivers You will not see the above dialog box if e the CD contains the latest version of Memjet SFP drivers e your PC is not connected to the Internet e your supplier has not implemented this check 5 Ifyou have not installed any other Memjet printer driver the License Agreement dialog box should be displayed Select I accept and click Next End User License Agreement Ftttttettttttttttttt tt tst V I accept the terms in the license agreement 6 IF this is the first time you are installing a Memjet printer OR you have uninstalled all Memjet printer drivers the Printer Connections dialog box will appear Select Configure to print using USB then click Next F I Memjet Office Printer iii
40. e for them to get the best out of your printer A For information on sourcing new ink tanks or printheads contact your supplier Your Memjet printer is a plain paper printer The paper that you print on directly affects the quality of the output Choosing paper that is compatible with your Memjet printer and using the right paper for each job are key to achieving the best quality results For good results paper should always be in good condition when used in your printer Do not use the paper if the sheets are in poor condition Do not use the paper 1f it is e moist e dusty has surface or edge dust e folded curled or wrinkled to any extent e out of shape e perforated torn or hole punched e has staples in it e Recommended paper Placeholder This section to be added by Brand Partner s 28 July 2011 v4 2 Confidential Page 90 of 110 r memjet Supplies and accessories O UET Use one of the recommended paper types listed above If you need to use different paper contact the supplier of your Memjet printer Paper types not recommended Treated paper is not recommended for use in your printer Do not use paper that is e carbon backed e textured e used for iron on or cold water transfer e pressure or heat sensitive e covered with adhesive Specific types of paper that must not be used are e envelopes e non microporous photo papers e coated laser paper e transparencies If in doubt contac
41. ed securely to your PC e Foran Ethernet cable check that the two lamps next to the cable are lit The orange lamp should be steady and the green lamp is likely to be flashing e There are no lamps lit on the Control Panel other than the On Off button and the On Off button is lit and steady e Ifthe On Off button is blinking the printer may be busy Check your PC screen for a message explaining what it is doing e One or more ink supply lamps lit but steady indicate low ink levels You may continue to print but you should replace relevant ink tanks as they are empty e One or more ink supply lamps lit and flashing indicate out of ink conditions or missing ink tanks The printer will not function until you replace those ink tanks e The Attention lamp generally indicates the rear door is open see Attention lamp is lit on page 99 e Paper Jam lamp indicates a paper jam See Paper jam on page 74 e There is paper in the paper tray it is clean and inserted with the print side facing down If the above checks did not solve your problem see below e Printer installation problems Installation of your Memjet printer should be trouble free and simple if you follow the directions given in section Setting up your printer on page 18 The few issues listed below comprise some simple errors that may arise which you can fix on your own For all other errors contact support personnel 28 July 2011 v4 2 Confidential Page 96 of 110 m
42. eed to switch off your printer to replace the printhead cartridge To replace the printhead cartridge in your printer 1 Ensure all print commands have terminated and the printer is switched on and idle and your ink tanks are installed properly A DO NOT Replace the prithead cartridge when any of the ink tanks have been removed Always ensure all the ink tanks are installed before doing so Failure to do so may compromise ink delivery in your printer 2 Press the Printhead eject button shown below until the Attention lamp blinks This should take about 5 seconds This will open the printhead latch automatically Printhead Latch WHEL LEA aR T Printhead Eject button fa a IG w Fe oq Fe ee fy 1 i a hE ae caer Ih i J m 3 Rotate and lift the printhead latch as shown to reveal the printhead cartridge 28 July 2011 v4 2 Confidential Page 93 of 110 memyet Supplies and accessories A Always lift the printhead latch as far as possible It should be vertical when fully opened 4 Grasp the printhead cartridge by the handles and rotate the printhead cartridge towards the latch to disengage it as shown 5 Gently lift the printhead cartridge away from the printer as shown Lift until the old printhead cartridge is clear of the printer If you have kept the protective cover see the Printhead cartridge section on page 14 use it to cover the old printhead cartridge as there is always a ch
43. elect a Memjet printer click the Name arrow in the Printer pane of your print options in Figure 4 and select the Memjet printer you wish to print on Current Memjet printer drivers default to the name Memjet Office Printer or some variation of those words Once you have selected your Memjet printer click Options to bring up your Memjet printer driver Properties dialog box as shown in Figure 5 Figure 5 Memjet printer driver Preferences dialog box Memjet Office Printer Properties Orientation 8 5 by 11 inches Portrait Landscape Rotate 180 Mirrored Copies po g V Correct Order Output r F Cole Duplex Settings Media off z Type i Plain Paper o SY Print Quality Normal X Size Letter 82x 11in My Print Settings Borderless Print Custom Sizes Defaults Source L a SE J menyee Cancel _ Help From here you can configure a wide variety of layouts for the finished printed product Once you have set up the options you will need for your printout 1 Click OK to exit Printer Properties 2 In Print options see Figure 4 select the page range number of copies and document content you wish to print and click OK The following sections describe a selection of the most common print Properties and their effects on the output A Note that Printer Properties dialog box settings are retained and used for all following prints of your current document
44. elow If you find your printouts no longer match your expectations or do not look as good as they did when the printer was new the section labelled Restoring print quality may be of help If necessary you can set the printer back to its original configuration settings e Extended maintenance activity Not all automatic maintenance operations can be interrupted If your printer seemingly refuses to print and the On Off button 1s blinking it may have entered an extended maintenance activity Check your PC screen for further information When undergoing extended maintenance the following Alert window will be displayed ia Printer Alert ao While this window is displayed your printer will not acknowledge any print commands This may take a few minutes Printing will resume when maintenance is complete e Restoring print quality If your printouts start to display streaks or similar problems your printhead may have accumulated paper dust fibres or other contaminants from the paper during printing In this case you may need to carry out one or more printhead cleaning steps There are three ways you can perform printhead cleaning e Using the User Maintenance button on the printer e Using the printer driver Printer Properties Services tab e Using the Toolbox application Printhead cleaning via the User Maintenance button If you are next to the printer you can clean the printhead using the User Mainte
45. elow to view status or to change settings Printer SFP0001022 Home Supplies Troubleshooting Supplies Supplies Info Event Log Supplies Info View ink and print head status View recent printer events Usage Info Usage Info Maintenance View paper usage Perform printhead maintenance and print Setup and Status information pages General Settings Setup and Status Network Settings General Settings View and change general printer Troubleshooting configuration Event Log Network Settings Maintenance View and change network settings A There may be minor variations in layout depending on your supplier and the browser you are using Toolbox information screens Toolbox information screens are accessed through hyperlinks found in the Home page For these hyperlonks to work ensure you have Javascript enabled Specifically if you cannot access information screens in Internet Explorer IE under Windows 2003 2008 you will need to lower the Security setting in IE to allow Javascript to run See the Help documentation for details on how to do so in your version of IE The following information is currently available through the Toolbox information screens Navigation instructions all commence from the Toolbox Home Page Supplies information The Supplies Information page shows a summary of your current ink and printhead pages To access the Supplies page from the Home Page click Supplies Info 28 July 2011 v4 2 Confi
46. emyee Troubleshooting Cannot install USB printer If you cannot get past Step 8 of Installing a USB driver on page 37 try backing out of that installation Click Cancel then Yes and uninstall the current driver as explained in Uninstalling older printer drivers on page 53 Excessive tilting of printer Your printer is meant to be installed on a flat level surface Should the surface on which the printer is sitting not be level the Attention lamp on the Control Console will be flashing see Control Panel on page 16 and the following window will appear on your screen when you attempt to print Printer Alert A Excessive Tilt Error You must clear this error before you can do any more printing To clear this error re locate your printer onto a firm level surface and wait for the recovery operations to take place automatically Once the printer has recovered the above window will disappear the Attention lamp will be extinguished and your print job will be carried out Rear door open If the Attention lamp is lit it may indicate the rear door is not closed properly Looking at the printer from a rear view press the rear door at the top left corner to ensure the door closes properly See the Manual feed tray closed view in the Rear views section on page 12 Test page does not print This applies specifically to networked printers If you have set up your Memjet printer using a specific IP address see Install
47. eral Settings Network Settings Buy supplies at http www memjet com Troubleshooting Event Log Maintenance Ink details An information page for each ink color is provided Each page shows the amount of ink remaining accurate to about 5 ink tank information and your ink tank supplier s Web page To access an Ink detail information page from the Home Page navigate to the Supplies page then click one of the Ink Level links or select one of the Ink Details color from the Select a Supplies Page arrow The Black Ink Information page is shown below Confidential Page 81 of 110 memyee Printer Toolbox memyeet Printer SFP0001022 Home Supplies Supplies Info Usage Info Setup and Status General Settings Network Settings Troubleshooting Event Log Maintenance Memjet Office Printer Supplies Information View ink and print head status Select a supplies page below Black Ink Details x Managing your Memjet printer Black Ink Details Percent remaining Model number Part number Serial number Buy supplies at 65 RS 0 PN106101 16 20 1973 03 24 18 50 40 369 http Awww memyjet com A Information displayed on this page may vary depending on your supplier Usage information Information on the number and type of pages printed is displayed in the Usage Information page To access the Usage Information page from the Home Page select Usage Info Printer Toolbox
48. estore print settings profiles follow the instructions shown in the context sensitive Help To see the context sensitive instructions for creating saving and restoring print settings in the General tab of the Properties dialog box see Figure 5 1 Perform one of the following e Click My Print Settings and press the key F1 on your PC OR e Right click My Print Settings and click What s This 2 Follow the instructions for creating saving and restoring print settings shown in the popup window 3 Once you have finished configuring and saving your printer settings click OK to save your work and exit the Properties dialog box A Some applications will not bring up a Print dialog box at all In those cases any print command you launch will use the defaut printer settings you have selected See your application Help Guide for more information 28 July 2011 v4 2 Confidential Page 61 of 110 memyeet Printing with a Memjet printer e Borderless prints Your Menyet printer uses a page wide printhead that allows you to print borderless prints To accomplish borderless printing 1 Inthe General tab of the Properties dialog box see Figure 5 on page 60 select Borderless Print 2 Click OK to save your selection and exit the Properties dialog box All printouts that are large enough will print to the edge of your paper This is also known as full bleed printing e Page orientation Page orientation in your Memjet printer
49. ettings 88 Factory default printer settings 88 Factory default printer driver settings 89 Supplies and accessories 90 Paper 90 Recommended paper 90 Choosing the right paper 91 Paper storage and handling 91 Ink 92 Sourcing new ink 92 Ink storage and handling 92 Replacing ink tanks 92 Printhead cartridge 92 Sourcing new printhead cartridges 92 Printhead cartridge storage and handling 93 Replacing the printhead cartridge 93 Troubleshooting 96 Initial checks 96 Printer installation problems 96 Cannot install USB printer 97 Excessive tilting of printer 97 Rear door open 97 28 July 2011 v4 2 Confidential Page 8 of 110 memyee Table of Contents Test page does not print 97 Printing problems 98 Paper picking problems 98 Paper jams due to paper curl 99 Attention lamp is lit 99 Can no longer print to a networked printer 100 Print options greyed out 100 Cannot access Toolbox Home Page 100 Toolbox links are not working 100 Printer slows down between pages 100 Error operational status messages 102 Control Panel status messages 102 Alert windows status messages 103 Specifications 105 Appendices 106 Relocating your Memjet printer 106 Local relocation 106 Remote relocation 106 Unpacking your printer 108 Repackaging your printer 109 Notices and Regulatory statements 110 28 July 2011 v4 2 Confidential Page 9 of 110 memyee Getting to know your Memjet printer e Getting to
50. g The foil bag should be formed tightly to the contours of the printhead cartridge as shown above If the foil is loose to any degree then the seal has been compromised 7 Carefully rip the foil packaging open at the notch Use scissors if your foil bag does not have a notch or if you are finding it difficult to tear the bag 8 Remove the printhead cartridge from the foil bag 9 Remove the orange protective plastic cover from the printhead cartridge Holding the printhead cartridge by the handle e Release the flaps covering the ink ports 1 and 2 28 July 2011 v4 2 Confidential Page 24 of 110 memyee Setting up your printer e Release the clip retaining the cover near the centre of the printhead cartridge 3 e Carefully remove the protective cover 4 10 Remove the protective strip from the electrical contacts While holding the printhead cartridge by the handle with one hand grasp the pull tab with the other hand and slowly and carefully peel back the plastic strip covering the electrical contacts A Dispose of the removed strip immediately and do not allow the removed strip to contact the electrical contacts 28 July 2011 v4 2 Confidential Page 25 of 110 memyee Setting up your printer 11 Remove the protective strip from the printhead nozzles While holding the printhead cartridge by the handle with one hand grasp the pull tab with the other hand and slowly and carefully peel back the plastic s
51. gistry and this is generally not available to clients on Servers Cannot access Toolbox Home Page If you have tried to access the Toolbox Home page and failed the most common reason 1s that the printer is switched off To fix this problem switch the printer back on and try again If you are still having problems and you are using a networked printer contact support personnel and inform them of the problem Toolbox links are not working The Toolbox pages contain several hyperlinks all of which require Javascript to be enabled on your default browser Generally most Web browsers are set up with Javascript enabled If you have linked to a Memjet printer as a service from a Windows 2003 or 2008 Server and you find you cannot jump to other Toolbox pages other than the Home page a likely cause is that the Server has restricted access to Javascript Contact support personnel and inform them of the problem Printer slows down between pages Your Memjet printer will always print a page at its rated speed from start of page to end of page If you see your printer slowing down between pages the most likely cause is slow delivery of data to your printer For some documents your computer may not be able to generate the data stream quickly enough to drive your Memjet printer at its rated speed Some applications render documents in such a way that even simple looking documents may generate a large amount of data Low end PCs may
52. gle tray 250 sheets 75 gsm 20 Ib bond Supported Windows Windows XP Vista 32 64 bit Windows 7 TEE EEA 125 sheets Operating Systems 2 32 64 bit Server 2003 Server 2008 put paper way 25214 conse ale onts Page rendering using host computer fonts Environmental Hardware Operational CPU Two 32 bit ARM processors Temperature 15 C to 35 C 59 F to 104 F RAM 64 MB SDRAM Humidity 20 to 80 RH non condensing Printer Connectivi Atmiospisrig ty Tas 70 kPa to 106 kPa USB Supports USB 2 0 High speed Storage and Shipping USB Device 1 x Device port for host connection Temperature 25 C to 50 C 13 F to 104 F LAN wired Ethernet 100 802 3 Humidity 5 to 95 RH non condensing User Interface ere pene pressure 70 kPa to 106 kPa Input Control Panel Keypad Other Output Control Panel lamp TE Power Consumption 110 VAC 60 Hz 220 VAC 50 Hz Toolbox PC application OFF lt 1 W OFF lt 1 W Ink and Paper Idle 6 1 W Idle 6 1 W SAL iano GIVI Printing 30 2 W Printing 32 4 W Ink tanks Area k E d per tan Power Supply xternal power adaptor 110 240 VAC 50 60 Hz 150 Watts Less than 1 second paper dry to the touch Ink dry time before leaving printer Weight 12 kg Ink replenishment Dimensions 420 w x 225 h x 550 d mm Individual ink tank replacement 1 A Document content specific application printing techniques lower end PCs and network bandwidth limitations may all prevent maximum print speed from being achieved
53. her printer to your computer D Repair ea Repair the product s software on your computer Firmware EF Check and update firmware on your printer s 10 Select Add another printer and click Next You will then be asked to choose the type of printer connection 7 I Memjet Office Printer UU Configure to print using USB eco My printer is connected directly to my computer using a USB cable Configure to print over the Network i My printer is connected to the Network For a networked printer select Configure to print over the Network and click Next then continue at the section titled Installing a network driver point 5 on page 42 For a USB connected printer select Configure to print using USB and click Next then continue at the section titled Installing a USB driver point 0 on page 35 e Updating your printer drivers Where an older version of Memjet drivers is found on your PC the installer sequence will offer an option to update such a driver Updating your Memjet printer driver follows similar sequences as found in Installing a USB driver on page 33 or in Installing a network driver on page 40 The difference will be found after you click Install Printer Software and after any updated software has been downloaded 1 Ifthe window shown here is displayed select Upgrade if you wish to upgrade the Memjet printer driver previously installed on your PC Then clic
54. igher quality paper e Remove the sheets from the output tray more often if curl is still a problem Attention lamp is lit The Attention lamp is lit when the printer is unable to continue because of some condition If the OK Resume button is not flashing then the most probable cause 1s the rear door remaining open Looking at the printer from the rear press the rear door at the top left corner to ensure the door closes properly See the Manual feed tray closed view in the Rear views section on page 12 If the OK Resume button is flashing then press it to resume printing If this fails 1 Press the Power button to turn the printer off 1 Turn it back on again 28 July 2011 v4 2 Confidential Page 99 of 110 memyee Troubleshooting If the problem remains contact support personnel Can no longer print to a networked printer If you can no longer print to a networked printer the most probable cause is that the IP address of the printer cannot be reached by the printer driver See your Network Administrator to resolve the issue in accordance with your network s access and security policies Print options greyed out If your networked printer has been installed to run as a Service from a print Server in your organization all the following features will be greyed out e My print Settings e Custom Sizes e Custom Watermark These features require the user to have write access to the host system s Windows Re
55. ight on the Control Panel again and the OK Resume button will blink Keep feeding sheets until you have finished printing A You may lower the manual feed tray flush with the rear of the printer by pushing down on it The supporting arms are designed to give way to pressure 28 July 2011 v4 2 Confidential Page 71 of 110 memyee Printing with a Memjet printer e Common printer messages and alerts This section covers some of the most common messages and alerts you will encounter in the course of printing and indicates normal user responses required There are two ways in which common printer messages and alerts are communicated e Through the Control Panel e Through an Alert window on your PC screen The Control Panel features a number of lamps which will light when you need to take some action You will find the full set of Control Panel lamp configurations in Control Panel status messages on page 102 Alert windows will appear on your PC screen e Inthe lower right corner e Always on top visible over any other window A Alert windows carrying critical alerts will not close until you choose to close them and if closed may re appear at the next print action if the error has not been fixed You will find the full set of Alert window messages in Alert windows status messages on page 103 Paper Out Perhaps the most common of the set of conditions you will be encountering the Paper Out alert usually indicates
56. ing a network driver on page 40 and your Test page does not print the most likely cause is an incorrect IP address during installation Uninstall the printer see Uninstalling older printer drivers on page 53 then re install it using the correct IP address Check that your Test Page prints correctly Installing older software A Installing an earlier version of the Memjet printer driver on your PC is not recommended If you need to install an olderversion of the Memjet printer driver contact support personnel You will be prevented from installing an earlier version of the Memjet printer driver software If you attept to do so the following dialog box will be displayed 28 July 2011 v4 2 Confidential Page 97 of 110 memjet Troubleshooting A newer version of the software is already installed on your computer Please run your original installation software Clicking on Finish will return you to the initial installation dialog box e Printing problems The most common printer problems are covered in the Common printer messages and alerts section on page 72 This section covers other issues that may arise in the course of operating your Memjet printer Paper picking problems The most common causes of paper picking problems are e Paper sheets sticking together e Paper dust e Single sided paper loaded into the printer tray the wrong way up In all cases you will need to re load you paper tray Re loadi
57. inthead maintenance and print information pages Quick Clean Printhead Normal Clean Printhead Full Clean Printhead Print Configuration Print Demonstration Print Diagnostics Print Supply Page Print Usage Page This option performs a quick clean of the print heads It takes about 90 seconds and consumes a small amount of ink This option performs a normal clean of the print heads It takes about 4 minutes and consumes a moderate amount of ink This option performs a full clean of the print heads It takes about 5 minutes and consumes more ink Print a printer configuration page Print a demonstration page Print a diagnostics page Print a page of supplies ink and printhead information Print a page of usage information For information on how and when to use the various Clean Printhead buttons refer to Printhead cleaning using the Toolbox on page 88 The remaining buttons shown above allow you to print much of the information contained in the previous screens Confidential Page 85 of 110 28 July 2011 v4 2 memyee Routine Memjet maintenance e Memjet maintenance Your Memjet printer does not require any user intervention for routine maintenance Maintenance is generally carried out in the background and is interrupted when printing There is only one exception to this when the printer enters an extended cleaning function See Extended maintenance activity b
58. irmware To update firmware select your printer from the list below then dick Next If you do not want to update firmware at this time dick Cancel Printer Port Jobs Current Version Ne Memjet Office Printer USBOO1 0 20110408 q Memjet Office Printer Network IPP_10 210 10 107_1 0 20110408 2c 6 Your printer firmware will now be updated Firmware updating 1s indicated by a progress bar and a warning window being displayed as shown here Updating Printer Firmware Memjet Office Printer IMPORTANT Updating the printer firmware do not interrupt the connection DO NOT switch off the printer DO NOT disconnect the cable fa TO Memjet Office Printer a The printer will restart when finished Updating Printer Firmware DO NOT switch off the printer 7 A final dialog box is displayed informing you that firmware update has completed The dialog box shown in Step 2 above will be re displayed e Repairing printer drivers Where your support personnel directs you to do so or when you feel there may be something wrong with your printer driver you may repair the printer drivers you have installed on your PC To to so 1 Insert the installation CD in your PC CDROM DVD drive You should see the Welcome window 28 July 2011 v4 2 Confidential Page 51 of 110 memyee T Memjet Office Printer Thank you for buying our printer If the above wi
59. ith the Power On Off button lit and steady You can ignore this This is due to printer maintenance operation which will not interfere with your printing 28 July 2011 v4 2 Confidential Page 27 of 110 memyee Setting up your printer e Loading paper Your Memjet printer has one paper tray which may be removed from the main body of the printer as shown in Paper tray on page 11Figure 1 The paper tray is designed to hold only the following paper sizes e ISO A4 210mm x 297mm e US Letter 8 2 x 11 e US Legal 8 2 x 14 Do not feed any other paper sizes from the paper tray Intermediate size paper such as Executive 7 4 x 10 4 and Statement 5 2 x 81 2 should be fed into the printer from the manual feed tray at the rear of your printer A Some paper may be single sided This means the manufacturer applies special processing to one side of such paper to achieve best results When loading such paper into the paper tray remember to always load it with the recommended print side facing down A For information on use of the manual feed tray to print intermediate size paper see Using the manual feed tray on page 68 e Loading A4 Letter size paper The paper tray has been designed to hold up to 250 sheets of A4 US Letter paper at 80 gsm 22 lbs If you use heavier paper you may need to reduce the number of sheets The paper tray has two adjustable guides one for length and one for width as sho
60. ity is vital to ensure printout quality When not in use store your paper flat in a clean dry and shady place If the paper came in resealable packaging it is recommended that you store it in that package Keep the paper tray clean for optimum printer performance Paper always sheds particles and these accumulate in the print tray over time These particles may get carried under the printhead and cause print quality problems Regular cleaning of the paper tray and removal of obvious loose particles from paper before loading the paper tray will minimise these problems 28 July 2011 v4 2 Confidential Page 5 of 110 memyee Table of Contents Getting to know your Memjet printer 10 What is in the Box 10 Main components 11 Printer 11 Printhead cartridge 14 Ink tanks 15 Features 16 Control Panel 16 Connector bay 17 Setting up your printer 18 Unpacking your new printer 18 Locating the printer 20 Installing the ink tanks 20 Installing the printhead 23 Loading paper 28 Loading A4 Letter size paper 28 Loading US Legal size paper 29 Using intermediate paper sizes 30 Installing printer drivers 32 Installing a USB driver 33 Installing a network driver 40 Installing a network driver on a Server 45 Assigning a static IP address 45 Installing additional printers 47 Updating your printer drivers 48 Updating printer firmware 49 Repairing printer drivers 51 28 July 2011
61. k Next 28 July 2011 v4 2 Confidential Page 48 of 110 memyee Setting up your printer Please select from the following Upgrade Upgrade the product s software and optionally update the firmware on your Add another printer E s Add another printer to your computer 2 Follow the sequence of steps for installing your local or networked Memjet printer as found in Installing a USB driver on page 33 or in Installing a network driver on page 40 You may not be asked to confirm the License agreement but this may vary between brands All other steps will remain the same e Updating printer firmware Memjet printer firmware resides in each printer and not all networked printers may need to have their firmware updated each time you load a new printer driver on your PC In such cases you may need to update the firmware of a particular printer at a later date To do so 1 Insert the installation CD in your PC CDROM DVD drive You should see the Welcome window T5 Memjet Office Printer o x Thank you for buying our printer Click the Install Printer Software button to install the printer on your computer If the above window is not displayed 1 Launch a copy of Windows Explorer and navigate to the CDROM DVD drive where you inserted the installation CD You should see something similar to the following in your Windows Explorer window 28 July 2011 v4 2 Confidential Page 49 of
62. l P Select your Memjet printer and click Properties to open up the Memjet printer Properties dialog box In the Layout tab as shown below click the Booklet arrow and select Booklet Left Binding or Booklet Right Binding See how your binding selection changes the booklet layout picture in the top right of the dialog box Memjet Office Printer Properties General Color Layout Services Resizing 8 5 by 11 inches C e r etter 82x 11in lV L MultiPage N Up zi Watermark Arrange Pages iiie Right then down v Print Borders __ Custom Booklet E Binding 7 My Print Settings v Poster Printing Defaults v None memyet Cancel Heb When you have selected the binding orientation that suits you click OK to save your settings and exit Print exactly eight document pages you will see that e Two sheets will be printed e The OK Resume button will flash e A message window such as Figure 6 will be displayed with instructions Follow the instructions in the message window Remove the printed sheets from the output tray open the paper tray and insert the printed pages back on top of any other paper in the tray DO NOT change the orientation of the paper as you do so Close the paper tray and press the OK Resume button The same two sheets will be printed on the reverse side Fold the two sheets according to the binding orientation you selected in point 5 a
63. lush and any pending print jobs are automatically resumed A It may take up to one minute for the color lamp s and the OK Resume lamp to stop flashing as ink is distributed through the ink delivery structures in your printer Paper jam A It is imperative that paper jams and any other cause of printer failure be attended to promptly This is to ensure the printhead does not remain uncapped when not printing An uncapped printhead may become dehydrated and even unusable if left in that state for too long When the feed mechanism determines that a sheet has not completed its travel through the printer and exited correctly you will be notified and the printer will stop printing until the error 1s cleared 28 July 2011 v4 2 Confidential Page 74 of 110 memyee Printing with a Memjet printer Alert window Control Panel Printer Alert s I j if a On the Control Panel e the Paper Jam lamp will be lit e the OK Resume button will be blinking Action Required 1 Look in the output tray for a jammed sheet of paper 2 Remove the jammed sheet carefully if found 3 Ifthe above does not yield results open the rear access door by pushing up on the door latch as shown A You DO NOT need to switch off the printer before opening the rear door It is quite safe to access the rear of the printer as there are NO HOT OR ELECTRICALLY CHARGED AREAS EXPOSED when the rear door is open 28 July 2011
64. n level at all times during transportation and storage Failure to do so may cause the printer to leak ink When re installing at the new location ensure there is sufficient free space around the printer and that it is placed on a flat level surface as set out in the Locating your printer section on page 20 A For environmental requirements during storage and shipping refer to Specifications on page 105 28 July 2011 v4 2 Confidential Page 107 of 110 memyee Appendix Unpacking e Unpacking your printer This section provides a simple visual guide to unpacking your new Memjet printer See Setting up your printer on page 18 for detailed information on how to proceed after unpacking J5 rm NN Page 108 of 110 Confidential 28 July 2011 v4 2 memyee Appendix Repacking e Repackaging your printer This section provides a simple visual guide to repackaging your printer for transport as discussed in Remote_relocation on page 106 NS 28 July 2011 v4 2 Confidential Page 109 of 110 memyet Appendix Notices and Regulatory statements e Notices and Regulatory statements This is a place holder for Certificates and Statements to be inserted as appropriate by Brand Partner s e Edition Notice e FCC Compliance e European Community e WEEE directive EAE EOE e Environmental Protection 28 July 2011 v4 2 Confidential Page 110 of 110
65. n the Media Name with a new media size name that identifies the size uniquely 3 Set the values of the Width and Height fields to match the dimensions of the paper size you wish to use remembering to select the appropriate measurement type Inches or millimetres The graphic in the left pane will change as you vary the size 4 Click Save This will ensure that this new size will be available in your application Print Options scaling field 5 Click OK to save this size and exit the Custom Media Size dialog box 6 Inthe Media pane of the General tab in the Menyet Printer Properties dialog box ensure that you have selected Manual Feed Tray p Printing Preferences General Color Layout Services Orientation 8 5 by 11 inches Portrait C Landscape Rotate 180 Mirrored Copies 1 e IV Correct Order Output r E Duplex Settings i Off sz Type Plain Paper a tay i Normal Size flettersvexttn amp f My Print Settings Borderless Print Custom Sizes Defaults Source e E _ Cance i Hep 7 Click OK again to save your selection and exit the Properties dialog box 8 Select this new size in the scaling option in your application Print Options screen For example in Windows Word in its Print Options screen 28 July 2011 v4 2 Confidential Page 63 of 110 memyeet Printing with a Memjet printer Selection Copies Number P Enter
66. nance button To perform a manual printhead clean 1 Lift the printer cover 2 Press the User Maintenance button as shown and hold it down until you hear maintenance operation start 28 July 2011 v4 2 Confidential Page 86 of 110 memyee Routine Memjet maintenance as 1 User Maintenance button 3 The printer will execute an initial printhead wipe sequence which should remove the cause of any streaking Wait until the Power On Off button stops blinking A All cleaning operations consume ink The more thorough the cleaning operation the more ink is consumed It is recommended you always print one or more test pages at this point 4 Ifthe problem persists repeat step 1 within 10 minutes to initiate a more thorough printhead cleaning sequence Again wait until the Power On Off button stops blinking 5 Print a test page to determine whether the problem has been resolved 6 Ifthe second press of the User Maintenance button has not removed the problem you may repeat step 1 a final time within 10 minutes to initiate the most thorough cleaning operation available Before issuing a test print again wait until the Power On Off button stops blinking A If the problem persists contact support personnel Printhead cleaning using Printer Properties Services tab The printer driver Services tab is furnished with a Clean Printheads button which when clicked brings up the Clean Printheads dialog box with three but
67. nd examine your booklet If it does not match your needs repeat this procedure changing the booklet binding orientation You may combine duplex printing with other allowable options to achieve just the sort of printout you require A Remember never to change orientation of the pages when re inserting them into the paper tray 28 July 2011 v4 2 Confidential Page 67 of 110 memyeet Printing with a Memjet printer e About resizing When the paper size in your printer does not match the size of your document page you may need to use the resizing option When resizing the document page size and the target paper size need to be communicated to the Memjet printer driver To do so you will need to set the appropriate document scaling option in your application print options dialog box For example in Word for Windows 2003 print options dialog box Copies Number of copies 3 Al 1 Lp Enter page numbers and or page ranges F separated by commas For example 1 3 5 12 Print what Document Zoom Print Al pages in range I Pages per sheet 1 page Scale to paper size No Scaling x Co E Set the Scale to paper size option to the size of the paper in your Memjet printer Each application will have a different way of setting this option Refer to your application Help documentation for further information To print your document on custom size paper see Custom paper sizes on
68. ndow is not displayed Click the Install Printer Software button to install the printer on your computer Setting up your printer 1 Launch a copy of Windows Explorer and navigate to the CDROM DVD drive where you inserted the installation CD You should see something similar to the following in your Windows Explorer window gt DVD RW Drive D Pri G T gt Com Organize v Burn to disc Name Date modified a T DVD RW Driv gt osx gt win 4 Files Currently on the Disc 4 J osx di win 1 10 2011 3 25 PM 1 10 2011 3 25 PM 1 10 2011 2 04 PM 1 10 2011 2 04 PM File folder File folder Setup Information Windows Batch File m j bad 2 Double click on WinSetup to bring up the required window 2 Ifa current driver is found on your PC the following dialog box will be displayed m 15 Memjet Office Printer Please select from the following eS Add another printer to your computer Q Repair Repair the product s software on your computer Check and update firmware on your printer s 28 July 2011 v4 2 Confidential Page 52 of 110 memyee Setting up your printer 3 Select Repair The installed software will be refreshed and on successful conclusion you will see the following window 15 Memjet Office Printer Finished software installation Software Repair completed successfully If you are asked to reboot y
69. nel Load Paper Load paper into the paper tray Incompatible Printhead Your printer driver software may require updating Missing Printhead Remove and re insert your printhead contact support personnel for directions Unauthorized Printhead Remove and re insert your printhead contact support personnel for directions Paper Jam Remove cause of paper jam Power down your printer by pressing the Power On Off button If error persists on power up Mechanical Jam contact support personnel 28 July 2011 v4 2 Confidential Page 104 of 110 memyee Regulatory Information e Specifications Printing Secure ink management ensures correct ink Ink tracking ised Speed Normal 60 ppm 1600 dpi x 800 dpi Bi directional ink status monitoring in Best 30 ppm 1600 dpi x 1600 dpi printer and driver Paper tray A4 US Letter and US Legal Printhead Cartridge Single Memjet printhead Paper sizes p y mie 8 user replaceable Manual feed tray 6 x 4 to US Legal Print pipeline Plain paper and microporous matte coated hardware Sge Cum E L DIE inkjet paper Max dot rate 900 million dots sec Paper tray 70 gsm to 120 gsm Single double sided Single sided simplex Paper weight i Bye Cae E 7 se intin anual feed 70 gsm to gsm p S Manual SW duplex 18 Ib bond to 47 lb coated Software Paper tray Sin
70. never you see an Ink Low message you should replace ink tanks as needed see Installing the ink tanks on page 20 You can continue to print for the moment utilising ink still in the printer but if the ink runs out altogether your printer will halt and you will not be able to print until you have replaced the empty ink tank s A When you replace the ink tank the ink supply lamp on the Control Panel may not be extinguished for up to 30 seconds Up to 4 of an ink tank s volume may be available for emergency printing held in the ink delivery system 28 July 2011 v4 2 Confidential Page 73 of 110 memyee Printing with a Memjet printer Out of ink If you continue to print after an Ink low message you will eventually run out of ink altogether whereupon an Alert message similar to the following will be displayed and your printer will stop printing Alert window Control Panel a Printer Alert A Black Ink Out On the Control Panel e one or more color ink supply lamp s will be lit and blinking flashing e the OK Resume button will be flashing A Once you run out of ink the printer will not print any longer Action Required 1 Remove the empty ink tanks 2 Install new ink tanks See Installing the ink tanks on page 20 3 Press the flashing OK Resume button on your printer After a while the ink supply color lamp s stop blinking and are extinguished The printer then executes a quick f
71. ng paper Paper reams can sometimes have adjacent sheets sticking together at the edges Similarly paper dust may be present and noticeable on sheet edges or surfaces These issues may give rise to mis picking To minimise mis picking re load the paper tray following these directions e Flex the sheets back and forth to loosen them and break any sheet bonding e Fan them a few times to ensure sheets are free do not crease the paper 28 July 2011 v4 2 Confidential Page 98 of 110 memyee Troubleshooting e Remove any obvious loose paper dust from surfaces or edges of the sheets e Align the edges of the sheets on a level surface before insertion into the paper tray A The paper tray should be kept clean for optimum printer performance Loading single sided paper Single sided paper has a specially treated side to improve print quality These specially preared single sided papers must be inserted into the paper tray with the treated or print ready side facing down If you are using this type of paper check that the paper tray is loaded correctly Incorrect loading is a common cause of mis picking Paper jams due to paper curl When printing heavy graphics the speed of your Memjet printer may cause the paper to curl in the output tray of your printer This curl may cause a paper jam in the output tray To minimise the chance of this occurring e Use recommended paper types to minimise curl Heavy graphics usually requires h
72. ng the manual feed tray on page 68 for instructions 28 July 2011 v4 2 Confidential Page 31 of 110 memyee Setting up your printer e Installing printer drivers This section describes the installation of the latest Memjet printer drivers on your PC A The installation steps described below assume you are running the Windows 7 32 bit operating system on your PC Where another version of Windows differs significantly from the behaviour described specific reference will be made to such differences To install the latest printer drivers for your Memjet printer use the latest Memjet printer drivers CD and ensure you have an active connection to the Internet e Fora locally connected printer see Installing a USB driver on page 33 e For a networked printer see Installing a network driver on page 40 You will normally not need to uninstall an older Memjet printer driver as the installation sequence recognises the existence of an older driver and offers to update it If however you need to uninstall a Memjet printer driver see Uninstalling older printer drivers on page 53 28 July 2011 v4 2 Confidential Page 32 of 110 memyee Setting up your printer e Installing a USB driver This section covers installation of the latest Memjet printer driver for a locally connected printer Before you install a Memjet printer driver ensure you have powered up your printer see page 20 and that you have obtained a CD containing
73. nk Remove ink tank clean electrical contacts and re seat it Unauthorized Cyan Ink Tank Installed Remove ink tank clean electrical contacts and re seat it Unauthorized Yellow Ink Tank Installed Remove ink tank clean electrical contacts and re seat it Unauthorized Magenta Ink Tank Installed Remove ink tank clean electrical contacts and re seat it Unauthorized Black Ink Tank Installed Remove ink tank clean electrical contacts and re seat it Multiple Unauthorized Ink Tanks Installed Remove ink tank clean electrical contacts and re seat it The Black Ink Tank is missing Insert or re seat the ink tank Ensure electrical contacts are clean The Cyan Ink Tank is missing Insert or re seat the ink tank Ensure electrical contacts are clean The Magenta Ink Tank is missing Insert or re seat the ink tank Ensure electrical contacts are clean The Yellow Ink Tank is missing Insert or re seat the ink tank Ensure electrical contacts are clean Multiple Ink Tanks are missing Insert or re seat the ink tanks Ensure electrical contacts are clean Printhead Latch Open Close printhead latch ensure printhead has been inserted properly Rear Access Door Open Close rear Access Door Excessive Tilt Error Your printer will not function until it is placed on a flat level surface Ink Sump Almost Full Your printer is nearing its end of life Contact support personnel Ink Sump Full Your printer may have reached its end of life Contact support person
74. nter driver see Repairing printer drivers on page 51 e Updating firmware see Updating printer firmware on page 49 28 July 2011 v4 2 Confidential Page 35 of 110 memyeet Setting up your printer A In Windows XP another window may pop up at this point Memjet Office Printer The Found New Hardware Wizard is displayed in the background d 1 Disconnect the USB cable From the printer 2 Find and Cancel the Found New Hardware Wizard 3 Press Next If the above windows is displayed follow the instructions and click Next to continue 7 The Pre installing Drivers window opens Depending on the exact version of software you are installing you may see a number of warning windows as shown here In Windows 7 the following warning is displayed Click Install to continue r 5 Windows Security 2s Would you like to install this device software Name Memjet Printers apy Publisher Memjet Home and Office C Always trust software from Memjet Home and Install Don t Install J Office You should only install driver software from publishers you trust How can I decide which device software is safe to install In Windows XP the following window is displayed instead Click Continue Anyway 28 July 2011 v4 2 Hardware Installation The solhaare pou are installing for tis hardware Prinbees has not passed windows Logo testing bo verily ts compa
75. nters Do you want to dSn continue 8 If your USB cable is still connected you will be asked to disconnect the printer USB cable When you have done so click Next Please disconnect the USB cable from the printer and then dick Next Printer Memjet Office Printer A Always disconnect the USB cable DO NOT continue without disconnecting 9 A progress bar may be displayed as shown below in a separate dialog box Wait for the removal operation to finish 28 July 2011 v4 2 Confidential Page 54 of 110 memyee Setting up your printer 11 You may be asked to reboot your computer to complete the uninstall procedure You need not reboot at this point but you must do so before installing a new version of Memjet printer driver A System Reboot is required to complete this process Please save any updated files and dose other applications before pressing Reboot 28 July 2011 v4 2 Confidential Page 55 of 110 memyeet Printing with a Memjet printer e Printing with Memjet This section contains all the information you need to obtain an optimum printout including detailed information on the printing process Once you have set up your Memjet printer see Setting up your printer on page 18 you may print from any Windows application that uses the standard Windows printing system A All examples in this section have been obtained using Windows 7 operating system In other Windows oper
76. nto the paper tray with the recommended print side facing down Ensure the maximum number of sheets in the paper tray does not reach any higher than the protruding lip on the Paper Width guide see Figure 2 Grip the top of the Paper Length guide with thumb and forefinger and squeeze the two tabs together to unlock it Slide the guide until it rests gently against the edge of the paper stack ensuring that it is aligned with the Legal mark on the label on the bottom of the paper tray Gently push the Paper Width guide in until it pushes the stack against the opposite side of the paper tray Re insert the paper tray into the printer and push it gently until it comes to a firm stop The extended paper tray will protrude from the body of the printer as shown This is a design feature not a fault Using intermediate paper sizes The paper tray should be loaded only with ISO A4 US Letter or US Legal paper sizes and is designed to take paper from 70 gsm 18 Ib Bond to 120 gsm 32 lb Bond weight However paper properties can vary widely between manufacturers so if the heavier weight paper you 28 July 2011 v4 2 Confidential Page 30 of 110 memyee Setting up your printer have chosen does not feed well from the paper tray use the manual feed tray at the rear of the printer Intermediate size paper up to US Legal size that cannot be loaded in the paper tray should be printed via the manual feed at the rear of the printer See Usi
77. ommended that you Always start with a Quick clean and progress from there x Always print one or more test pages after each cleaning operation Printhead cleaning using the Toolbox The Toolbox Maintenance page also provides three Clean Printhead buttons which are analogous in their operation to those appearing in the printer driver Services tab Printer Toolbox Memjet Office Printer a oe E Maintenance m em e View manual and print test pages This option performs a quick clean of the print heads It Quick Clean Printhead takes about 90 seconds and consumes a small amount of ink Printer SFP0000667 This option performs a normal clean of the print heads It Normal Clean Printhead takes about 4 minutes and consumes a moderate Home amount of ink Supplies i i i PP i Full Clean Prnthead This option performs a full clean of the print heads It Supplies Info takes about 5 minutes and consumes more ink Usage Info Print Configuration Print a printer configuration page Setup and Status General Settings Print Demonstration Print a demonstration page Network Settings Print Diagnostics _ Start a print diagnostics test Troubleshooting Event Log Print Supply Page Print a page of supplies ink and printhead information Maintenance Print Usage Page Print a page of usage information If for any reason you need to reset the printer settings back to their factory defaults press the Cancel butt
78. on on your printer s Control Console until the Attention lamp flashes once This should take 30 seconds Keep the Cancel button pressed for the whole time 28 July 2011 v4 2 Confidential Page 88 of 110 memyeet Routine Memjet maintenance A number of setup parameters in your printer will change including e Language e IP Configuration e Factory default printer driver settings If the layout of your printouts do not match your expectations resetting the print options on your printer driver back to their original default settings may solve the problem To reset your printer driver to the original factory default setting installed when you first set up your printer 1 Click Windows Start on your toolbar 2 Select Devices and Printers 3 Right click the Memjet Office Printer in the Printers and Faxes pane and select Printer Properties 4 Click Preferences 5 Inthe General tab click the arrow in the My Print Settings pane and select Defaults 6 Click Apply then click OK until you have exited all dialog boxes The next time you issue a print command to your Memjet printer the original setting configured during initial setup will be used 28 July 2011 v4 2 Confidential Page 89 of 110 memyet Supplies and accessories e Supplies and accessories This section contains information about e paper inks and other consumables that are suitable for your Memjet printer e how to replace consumables e how to car
79. onfiguration Printer SFP0001022 Firmware version 20110321 Home Firmware build info TIME Mon Mar 21 13 41 43 2011 PROD k2 RELEASE MJ12 12 0 Supplies Device serial number SFP0001022 Supplies Info Language English US Usage Info Internal memory MB 64 Setup and Status General Settings Show Defaults Network Settings Troubleshooting Event Log Maintenance Network Settings This screen allows you to view and change basic network status and configuration settings of your printer To access the Network Settings page from the Home Page select Network Settings ee ieee Memjet Office Printer e Network status and configuration m emj ect View and change network settings Select a network configuration page below Printer SFP0001022 Home Network Settings Supplies i Network Settings Supplies Infi _ Network status connected sage Info Mac address 00 50 c2 65 b7 cb Setup and Status Printer name DEV65B7CB General Settings Link speed oan FI Network Settings Connection timeout seconds 120 Troubleshooting Event Log Show Defaults Sae Maintenance A Do not change these settings IP Configuration settings This screen allows you to view and change IP configuration settings on your printer A Changing printer settings through this screen may cause your printer to become unusable To access the IP Configuration settings page from the Home
80. ou are loading 9 Gently push the Paper Width guide in until it pushes the paper stack against the opposite side of the paper tray 10 Re insert the paper tray into the printer until the face is flush with the body of the printer e Loading US Legal size paper US Legal paper at 8 2 x 14 is considerably longer than US Letter or ISO A4 and to accommodate it your paper tray incorporates a sliding section which can be extended to increase its total length Figure 3 Paper tray showing extendable section and release clips To load US Legal sized paper 28 July 2011 v4 2 Confidential Page 29 of 110 memyee Setting up your printer 10 11 Select your paper from one of the recommended paper types See Recommended paper on page 90 Remove the paper tray from the printer ensuring that any packing material has been removed see Figure 1 Extend the length of the paper tray by pinching the release clips see Figure 3 and pulling out the paper tray extender section Move the width and length guides to make space for the paper size you have chosen Prepare a stack of up to 250 sheets of paper all of the same size for insertion into the paper tray as follows e Flex the sheets back and forth to loosen them then fan them a few times do not crease the paper e Remove any obvious loose paper dust from the surface or edges of the paper e Align the edges of the sheets on a level surface Load the paper stack i
81. our printer close off all applications and reboot at your earliest convenience You must reboot before printing on your Memjet printer again TEU RN a ela lalc mela i a You will generally not need to uninstall older Memjet printer drivers on your PC as you are given the option to update them see Updating your printer drivers on page 48 If however you are asked to remove older Memjet printer drivers from you PC 1 Ensure your printer is switched on and the Power button is lit and steady 2 Click Windows Start then All Programs 3 Select Memjet and navigate to Uninstall as shown here Toolb S Uninstall 4 Click Uninstall 5 A welcome page will be displayed Click Next Memjet Office Printer Welcome to the Uninstaller Press next to uninstall your printer 28 July 2011 v4 2 Confidential Page 53 of 110 memyee Setting up your printer 6 Previously installed drivers will be displayed in the dialog box as shown here P I Memjet Office Printer Printer Uninstall List To remove all listed printers and associated drivers click Remove All Memjet Office Printer Select the appropriate one and click Remove One or if more than one printer driver is listed you may use the Remove All button If you select Remove All a confirmation window will be displayed Click Yes to 7 continue eenn TT yy jes A You have chosen to remove all listed pri
82. page 62 e Using the manual feed tray The manual feed tray found at the rear of the printer as shown here is intended to handle paper which cannot be fed from the main input tray This generally includes all paper of weight up to 280 gsm 47 Ibs coated and all intermediate sizes smaller than US Legal These must be introduced into the printer one sheet at a time through the manual feed rear tray To print from the manual feed tray 28 July 2011 v4 2 Confidential Page 68 of 110 memyee 1 Issue a print command from your application Printing with a Memjet printer When the Print dialog box appears fill out the Page range and other information required to print your selection and click Properties Type Where Comment Page range all Current page Selection Pages Enter page numbers and or page ranges separated by commas For example 1 3 5 12 x z Print what Document Print All pages in range 2 Click the Source arrow and select Manual Feed in the Media pane 28 July 2011 v4 2 E m Printing Preferences General Color Layout Services Orientation Portrait Landscape Rotate 180 Mirrored Copies fa MV Correct Order Output a Media Type Plain Paper v Size l Letter 8 2x 11in Borderless Print Custom Sizes Source Manual Feed Tray v memjet 8 5 by 11 inches
83. page numbers and or page ranges F separated by commas For example 1 3 5 12 Print what Document RI Print All pages in range Scale to Pages per sheet of copies 1 iml z ok Cancel 1 page Paper size No Scaling Ensure that you have selected the appropriate paper size option in the Scale to paper size field Once you have issued the Print command the printer will light the manual feed lamp and wait on you to manually feed the appropriate size paper into the manual feed tray at the rear of the printer See Using the manual feed tray on page 68 for details e Multi page N up You can print up to 16 pages of your document on one sheet on your Memjet printer This option is sometimes called N up printing and can be accessed as follows 1 Inthe Properties dialog box see Figure 5 shown here click Layout to display the Layout tab as T Memjet Office Printer Printing Preferences General Color_ Layout Services Resizing Original Size Custom Resize 100 Print on Letter 81 2 x 11in Scale to fit MultiPage N Up Pages Per Sheet Arrange Pages Right then down Booklet 8 5 by 11inches 2 Click the Multi page N up arrow and select the number of pages of your document you wish to print on one sheet 28 July 2011 v4 2 Confidential Page 64 of 110 memyee Printing with
84. protected printhead cartridge on any surface prior to installation in the printer Protect the printhead cartridge at all times from contamination by air borne contaminants such as dust or fibres A DO NOT unpack the printhead cartridge until the printer has been prepared for installation Delay in installation of the printhead after unpacking can compromise print quality due to dehydration 1 Ensure your printer is switched on and the Power button is lit and steady 2 Open the cover of your printer to reveal the printhead latch see Internal view on page 13 3 If the printhead latch is not raised press the Printhead Eject button for at least three seconds This will automatically initiate printhead latch opening The Attention lamp will bink when latch opening is under way This process may take several seconds A If the Printhead Eject button fails to release the printhead latch as described contact support personnel DO NOT attempt to release the printhead latch in any other manner by yourself aia Printhead i Latch hy M 2 Printhead C n Eject button Pi ar i 3 ALE F Er heer 28 July 2011 v4 2 Confidential Page 23 of 110 memyee Setting up your printer 4 Remove the fluidic cap protectors from the two fluidic couplings Printhead latch fully opened Fluidic cap protector Fluidic cap protector 5 6 Inspect the integrity of the foil vacuum sealin
85. r to the power supply See Connector bay on page 17 for the location 2 Connect the power supply to the mains power Your Memjet printer power supply is auto sensing there is nothing to adjust For specifications see page 105 3 Press your printer Power On Off button When first installing your new printer all the color ink supply lamps will be blinking as well as the On Off button A DO NOT connect the USB cable provided with the printer now You will be asked to do so when you install the printer drivers See Installing a USB driver point 1 on page 33 To install the ink tanks in your printer 1 Lift the printer cover and the four ink tank slot covers to reveal the ink tank slots see the printer Internal view on page 13 28 July 2011 v4 2 Confidential Page 20 of 110 memyee Setting up your printer 2 Carefully remove the ink tanks from the blister pack ensuring you do not drop or otherwise damage them 3 Remove the upper and lower pull tabs attached to each ink tank see the Ink tanks section on page 15 before inserting it into its slot on the printer Save the upper pull tab by sticking it on the front of the corresponding ink tank as shown This will be used to re seal the ink tank vantilation hole on the top of the ink tank when you remove the ink tank for transportation see Remote relocation on page 106 4 There is a specific ink tank slot for each color Check the color coding on the ink tank and the slot
86. romptly Avoid large temperature variations Install your printer in a protected location away from direct sunlight open windows or any other places subject to temperature extremes If you are moving the printer allow sufficient time after installation for the temperature and humidity of the internals of your printer to arrive at equilibrium with the surroundings Avoid shaking or bumping the printer Your printer is a complex piece of equipment Heavy shaking or bumping may damage it 28 July 2011 v4 2 Confidential Page 4 of 110 memyet Getting the best out of your printer A Getting the best out of your printer Turning off power to your printer Your printer is best left powered on when you are not using it However 1f the printer will not be used over an extended period of time e g a couple of weeks it should be turned off using the Power On Off button All ink tanks and printhead must be installed before you turn off your printer Do not remove consumables unless replacing them Printheads and ink tanks should remain in the printer once installed Their removal and re insertion is not recommended unless replacement is necessary Your printer works best on a firm vibration free surface Undue vibration may cause print problems on your documents Use paper appropriate to the task Use plain paper for all documents where possible Use presentation paper for higher print quality demands Store paper appropriately Paper qual
87. s These settings will not revert to the default settings until you close the document s or restore the default settings manually Printer properties Help Help is available for most configurable properties in your Memjet printer driver To bring up this help you have two options 28 July 2011 v4 2 Confidential Page 60 of 110 memyee Printing with a Memjet printer In any tab of the Properties dialog box see Figure 5 1 Click the option for which you require help and press the F1 key on your PC OR 2 Right click a control and click What s This A text box should appear with specific information on the option you clicked This is known as context sensitive help If you click the Help button in any tab a window will be displayed containing information on how to access context sensitive Help The following information is additional to any that may be contained in the above mentioned Help files and where appropriate may direct you to access such help Print settings profiles When you first bring up the Printer Properties dialog box a default configuration is displayed where common printer settings have been chosen for you If these do not meet your requirements you can change any or all configurable print settings in the Memjet printer driver and save them to a profile which you can name You can then quickly restore any saved profile to avoid needless repetition in printer driver setup To set up save and r
88. s not print correctly Get help with printing A test page should be printed on your Memjet printer Check that the test page prints If not see the Troubleshooting section on page 96 for help Using the Toolbox You may also print a test page from the Toolbox application as follows 1 Open the Toolbox Home Page see Accessing the Toolbox application on page 79 2 Navigate to the Maintenance page see the Maintenance section on page 85 3 Click the Print Demonstration button e Cancelling a print job You can cancel one or more print jobs that you have sent to your Memjet printer by any of the following methods On the printer Press the Stop Cancel button on the printer Control Panel This will cancel only the job currently being processed It will not cancel any other jobs that may have been sent to the printer On your PC In Windows double click the printer icon in the Taskbar Notification Area usually on the bottom right of corner of your PC screen In the Memjet Office Printer dialog box select the print job and press Delete on your keyboard r 5 Memjet Office Printer Printer Document View Document Name Status Owner Pages Size Submitted Microsoft Word Documenti Printing 21 37 2 KB 37 2KB 12 03 39 PM 10 14 2010 1 document s in queue 28 July 2011 v4 2 Confidential Page 59 of 110 memyee Printing with a Memjet printer e Using print properties To s
89. t Log View recent printer events Pages Event 1230 Printer state change 1230 Printer state change 1230 Door closed 1230 Printer tilt cleared 1230 Insufficient VI cleared 1230 Low on ink cleared 1230 Insufficient VI cleared 1230 Low on ink cleared 1230 Insufficient VI cleared 1230 Low on ink cleared 1230 Insufficient VI cleared 1230 Low on ink cleared 1230 Ink tank insertion ye p a Ink eu oe Fp em Oe ae y 1189 Inx tank anii 1189 Ink tank insertion 1189 Power on Description Online Offline Rear Magenta Magenta Cyan Cyan Black Black Yellow Yellow Magenta Black Yellow 20110311 This window will list the last 100 events that have occurred If you need to contact support personnel you may be asked to open this windows on your PC 28 July 2011 v4 2 Confidential Page 84 of 110 memyeet Managing your Memjet printer To access the Event Log page from the Home Page select Event Log Maintenance The Maintenance page allows you to clean the printhead and print various diagnostic pages that can be useful in determining printer problems and helping to solve them To access the Maintenance page from the Home Page select Maintenance Printer Toolbox memyet Printer SFP0001022 Home Supplies Supplies Info Usage Info Setup and Status General Settings Network Settings Troubleshooting Event Log Maintenance Memjet Office Printer Maintenance Perform pr
90. t and steady Continue from step 4 above Please enter the IP Address or type a host name and look up the IP Address from the Domain Name Server DNS IP address Host name Note that the printer driver will use the IP address not the host name to communicate with the printer Setting up your printer Page 42 of 110 memyee Setting up your printer Enter the IP address in the appropriate field and click Next If you don t know the IP address but know the printer name type that in the Host name field and click Lookup If the printer is found its IP address will appear in the IP address field Click Next to continue If the printer is not found contact support personnel A To get a printout of the IP address of your printer keep the OK Resume button depressed for over five seconds The first page that is printed will contain the IP address in the following format nnn nnn nnn nnn If the following window is displayed x Cannot communicate with the printer with the given IP Address P Memjet Office Printer 1 Click OK The Enter IP address dialog box will be displayed again Check that your printer is connected to the network it is turned on the Power On Off light is lit and steady 3 Enter the IP address again and click Next A If you still can t communicate with your printer contact support personnel 7 Any time the Windows Security warning window is displayed
91. t command from any Windows application Most Print commands will bring up a Print options dialog box which will allow you to choose the printer and customise the printout Figure 4 shows the Print options dialog box associated with Word for Windows 2003 and is typical of Print dialog boxes for Microsoft applications Figure 4 Typical Windows Print options dialog box Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Print what Document Zoom Print All pages in range x pa en 1 page Scale to paper size No Scaling C x C From this dialog box you may select your Memjet printer and bring up the Properties dialog box as shown in Using print properties below e Printing a test page To test your printer is working you may print a test page at any time There are three ways in which you can print a test page e using the buttons on your printer Control Panel e using the built in Print Test Page button on the printer driver on your PC e using the Print Demonstration button from the Toolbox 28 July 2011 v4 2 Confidential Page 57 of 110 memjet On the printer Printing with a Memjet printer You can print a test page without installing a printer driver by using the buttons on your printer Control Panel This is useful in case you suspect your connection to the PC is not working To print a test page simply press both Stop Cancel and OK
92. t port 2 Power socket and cable 4 USB port and cable 28 July 2011 v4 2 Confidential Page 17 of 110 eo memjet Setting up your printer e Setting up your printer Printer installation consists of e Removing your printer from its packaging e Installing it on a desktop see page 20 e Powering up your printer see page 20 e Installing the ink tanks see page 20 e Installing the printhead see page 23 e Loading paper in the front paper tray see page 28 e Installing the printer driver see page 32 The included Quick Start Guide provides a quick reference to the process described here Refer to that document for a pictorial overview e Unpacking your new printer Take care when unpacking your new printer and try not to destroy the packaging materials A The packaging materials should be retained in case you ever need to transport your printer to a remote location See Remote relocation on page 106 To unpack your new printer 1 Ensure the printer box is upright and on a level surface 2 Open the box and identify the Shipping Checklist see page 10 3 Carefully extract all the contents of the box and check the contents against those shown in the Shipping Checklist See Unpacking your printer in the Appendices on page 108 A If there is any variation between what has been delivered and what is described in the Shipping Checklist contact your supplier before proceeding 4 Check for any physical damage
93. t the supplier of your Memjet printer Paper for two sided printing and Booklets Manual duplexing or Booklet printing is best used with text and light color applications Not all paper can be used for double sided printing Specifically paper that has a preferred or specially prepared side will generally be unsuitable For successful duplex printing the first side of the printed sheet should be dry and the sheet must be very flat when re loaded into the paper tray to ensure the second side is printed correctly Curled or cockled paper will cause misfeeds Try printing a small sample If the result is not up to expectations try printing on heavier grade or higher quality paper e Paper storage and handling Storage and handling are very important in maintaining your paper in top condition to produce the best quality output Common recommendations are listed below but your particular location may require further considerations e Store all paper flat Curled or bent paper can cause misfeeds e Store paper in a cool dark location with low humidity Light and UV radiation can damage paper e Keep paper wrapped prior to installing in printer to prevent dust from contaminating the surface If paper came in a re sealable container reinsert unused paper it the container when you have finished and seal it for protection 28 July 2011 v4 2 Confidential Page 91 of 110 memyet Supplies and accessories You must use only Men
94. the latest printer driver for your Memjet printer If you have an older USB printer driver installed you will not need to uninstall it as this installation utility will give you the option of upgrading its software If you wish uninstall your older Memjet printer drivers see Uninstalling older printer drivers on page 53 A DO NOT use the Windows Add Printer Wizard to install your Memjet printer driver Doing so will result in an incomplete software installation and limited printer functionality To experience all the documented features use ONLY the procedure set out here To install a Memjet printer driver for a locally connected printer 1 Ifthe USB cable is already connected unplug the printer USB cable from your PC 2 Insert the installation CD in your PC CDROM DVD drive You should see the Welcome window T5 Memjet Office Printer Thank you for buying our printer Click the Install Printer Software button to install the printer on your computer Install Printer Software User s Guide IF the above window is not displayed start a copy of Windows Explorer and navigate to the CDROM DVD drive where you inserted the installation CD el gt Com DVD RW Drive D Pri gt WwW Organize v Burn to disc 4 DVD RW Driv Name Date modified m Osx ee i win 4 Files Currently on the Disc 4 J osx 1 10 2011 3 25PM File folder J win 1 10 2011 3 25PM_ Fil
95. tiblity wilh windows HP Tel me why thes testira t impotan Continuing your installation of this software may impair ol destabilize the comect operation of pour syelem either immediately or in the future Microsol strongly recommends that pow shop this installation row and contact the hardeware vendor for soltware that has passed Windows Logo testing Continue Aryensy l STOP Installshon Confidential Page 36 of 110 memyee Setting up your printer 8 A dialog box also opens asking you to power on the device and connect the USB cable Follow the directions and the window will close automatically P I Memjet Office Printer X Connect your device now p A k i tr 1 Make sure the device is powered on 2 Connect the USB cable IF you are upgrading a local printer driver and the printer is attached this window will not be displayed 9 The Installing Drivers window is then displayed and the installation of the printer drivers proceeds in the background 7 I Memjet Office Printer Installing Printer Software Installing Drivers Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you install software for Memjet Office Printer If your hardware came with an installation CD lt 6 or floppy disk insert it now What do you want the wizard to do Install the software automatically Recommended Install from a list
96. tings Network Settings Troubleshooting Event Log Maintenance Memjet Office Printer Network status and configuration View and change network settings Select a network configuration page below IP Configuration x IP Configuration Network status connected Mac address 00 50 c2 65 b7 cb Host name DEV000000 Domain name Po Enable DHCP E Enable BOOTP w Enable AutolP m DHCP lease time seconds 0 IP address 10 210 10 179 Subnet mask 255 255 2550 Default gateway 10 210 10 254 WINS server 0000 ul Setting up your printer m 5 Clear the Enable DHCP Enable AutoIP and Enable BOOTP check boxes as shown All available fields in that Toolbox page may now be altered 6 Make the required changes in the appropriate fields You will need to assign at least the IP address and the Subnet mask fields and most likely the Default gateway field as well If you are unsure speak to your Network Supervisor before making any changes 7 Click Save to store the changes on your printer 28 July 2011 v4 2 Confidential Page 46 of 110 memyeet Setting up your printer e installing additional printers Before installing any additional Memjet printers ensure your additional printer is powered on see page 20 and in the case of a networked printer connected to your network and that you have obtained a CD containing the latest printer drivers for your Memjet printer A DO N
97. tons e Quick Clean Printhead e Normal Clean Printhead e Full Clean Printhead Each of these buttons performs a printhead cleaning operation as explained in the accompanying text in the Dialog box see above A quick way of obtaining a printout if you are near the printer is to keep the Stop Cancel and OK Resume buttons depressed until the printer starts to print a demo page for more than 2 seconds 28 July 2011 v4 2 Confidential Page 87 of 110 memyee Routine Memjet maintenance p Clean Printheads This option performs a quick dean of the print heads It takes about 90 seconds and consumes a small amount of ink This option performs a normal dean of the print heads It takes about 4 minutes and consumes a moderate amount of ink This option performs a full dean of the print heads It takes about 5 minutes and consumes more ink ee These cleaning operations are analogous to those carried out by pressing the User Maintenance button on the printer as explained in Printhead cleaning via the User Maintenance button on page 86 The Clean Printhead Quick button corresponds to a single depression of the User Maintenance button on the printer The Clean Printhead Full button corresponds to three depressions of the User Maintenance button A All cleaning operations consume ink The more thorough the cleaning operation the more ink is consumed When you need to clean the printhead it is rec
98. trip covering the printhead nozzles Maintain an angle of no less than 45 with the printhead surface when pulling on the strip i No less than 45 HHU A Dispose of the removed strip immediately and do not allow the removed strip to contact the electrical contacts or the printhead nozzles 12 Raise the printhead latch fully until it is upright so you can insert the printhead into the printer at an angle 28 July 2011 v4 2 Confidential Page 26 of 110 memyee Setting up your printer 13 When the printhead cartridge is fully inserted into the printer rotate it to a vertical position as shown 14 Slowly close the printhead latch The fluidic couplings should advance and seal to the printhead cartridge 15 Close the printhead latch When the printhead latch is closed the printer will prime clean and cap the printhead automatically This operation will generally take a minute or two and will be obvious from sounds emanating from the printer The Power On Off button will be blinking during this process When the button stops blinking your printhead cartridge has been installed A If the printer does not seem to be priming after closing the printhead latch contact support personnel as there may be a hardware problem A All the blinking color ink supply lamps should cease to blink during printhead priming A There may be a continuing low level sound issued by the printer after printhead installation even w
99. uidic couplings 6 Ink tank slot lid closed showing coupling 28 July 2011 v4 2 Confidential Page 13 of 110 memyee Getting to know your Memjet printer e Printhead cartridge 1 amp 10 Handles 5 Foil vacuum bag 2 Nozzles protective tape 6 Cardboard packing box 3 amp 8 Protective cover Flaps 7 Cover retaining clip 4 Protective cover 9 Electrical contacts tape 28 July 2011 v4 2 Confidential Page 14 of 110 Getting to know your Memjet printer memyee i i l z ral i fan af b y OAV i j i i i ie a z TEE o ee i i i y koi E F e i Fi i F y y 7 i i Ink tank blister pack Pull taD 2 Confidential Page 15 of 110 28 July 2011 v4 2 memyee Getting to know your Memjet printer The features of the printer that you will use most frequently are highlighted in this section e Control Panel The Control Panel has three control buttons along with nine indicator lamps to communicate printer status information The Power On Off and OK Resume buttons are also backlit as shown below l Tees i Paper Jam lamp OK Resume button Paper Out lamp Stop Cancel button Power On Off button Power lamp Attention lamp OK Resume lamp Manual Feed lamp O Color Ink Supply lamps O A O N 6 7 8 7 28 July 2011 v4 2 Confidential Page 16 of 110 memyee Getting to know your Memjet printer e Connector bay 1 Recessed connector bay 3 Etherne
100. v4 2 Confidential Page 75 of 110 memyet Printing with a Memjet printer 4 Open the paper tray 5 From the rear opening grab the paper with both hands and slowly remove it from the printer taking care not to tear it 6 Ifyou cannot see or grab the paper from the rear opening look for a jammed sheet of paper in the paper tray area 7 Remove the jammed sheet carefully from the paper tray if found taking care not to tear it 8 Slide the paper tray back into position 9 Close the Rear Access Door and then press the OK Resume button to continue printing At this point the printer may go through a cycle of printhead cleaning When ready all lamps on the Control Panel except the Power button should be extinguished A If the Alert lamp on the Control Panel comes on check that you have closed the rear access door properly See page 16 The printer will resume printing your document from the last page printed before the paper jam 28 July 2011 v4 2 Confidential Page 76 of 110 memyee Printing with a Memjet printer Rear door open After removing a paper jam you may notice the Attention lamp may be lit This is generally an indication that your rear access door has not closed properly Alert window Control Panel A Printer Alert a A Rear Access Door Open Action Required Close the rear door ensuring both upper corners of the door are properly shut This shouls clear
101. wn in the Paper tray picture on page 11 To load the paper 1 Select your paper from one of the recommended paper types See Recommended paper on page 90 for recommended paper types 2 Remove the paper tray from the printer ensuring that any packing material has been removed see Figure 1 3 Move the Paper Width and Paper Length guides to make space for the paper size you have chosen 4 Prepare a stack of up to 250 sheets of paper all of the same size for insertion into the paper tray as follows e Flex the sheets back and forth to loosen them then fan them a few times do not crease the paper e Remove any obvious loose paper dust from the surface or edges of the paper e Align the edges of the sheets on a level surface 5 Load the paper stack into the paper tray with the recommended print side facing down 28 July 2011 v4 2 Confidential Page 28 of 110 memyee Setting up your printer 6 Ensure the maximum number of sheets in the paper tray does not reach any higher than the protruding lip on the Paper Width guide as shown here Figure 2 Paper tray loaded to its maximum capacity 7 Grip the top of the Paper Length guide with thumb and forefinger and squeeze the two tabs together to unlock it 8 Slide the guide until it rests gently against the edge of the paper stack ensuring that it 1s aligned with the A4 or Letter mark on the label on the bottom of the paper tray depending on the length of the paper y
102. yet compatible ink in your Memjet printer Memjet ink cartridges carry information about the ink they hold This information is used by the printer to optimise printing on various paper types e Sourcing new ink Contact your supplier to source new ink tanks e Ink storage and handling Memjet inks do not require special storage and handling Common recommendations are listed below but your particular location may require further considerations e Do not expose ink to freezing 0 C 32 F temperatures e Do not expose ink to temperatures higher than 60 C 140 F e Do not drop ink tanks e Allow ink to acclimatise to ambient temperature before using in your printer e Replacing ink tanks New ink tanks may be supplied in a blister pack as shown in the Ink tanks section on page 15 or in individual ink tank packaging A You do not need to switch off your printer to replace ink cartridges To replace the ink tanks in your printer 1 Ensure all print commands have terminated and the printer is idle 2 Lift the printer cover and the four ink tank slot covers to reveal the ink tanks in their slots see the printer Internal view on page 13 3 Carefully remove the ink tanks from their slots 4 Follow the instructions in Installing the ink tanks on page 20 from step 2 A Always consider the environment when disposing of ink tanks Follow your supplier instructions to ensure you are conforming to local regulations

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