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SMSFinder User Guide for SF100, SF400, SF800 models

1. 43S PS EVO R T RAL BE Si X Hg 5B CD Tft SBR Ppa SRO PB CR6 PBDE FN ERO D O O O O O O amp X O O O O O BAB X O O O O O E SUUS LEAN O O O O O O rear Dee O O O O O O IC O O O O O O THE y O O O O O O SO DU X O O O O O P REIN O O O O O O SES D O O O O O O ZE O O O O O HER O O O oO O 00 O O O oO O O LED O O O O O O m no000 X O O O O O EETA zi E ER O O O O O O SI 3 CD O O O O O O SAAR O O oO O e ER O O O oO O X Zea TA ER BY Bc HA EA EMA kK F F SJ Txxx 2006 REK O RNDR MIR BS AMI IRE EKP TE LIRR BOR Z AN Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 115 Appendix G Regulatory Information 47 CFR Part 15 Regulation This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to 47 CFR Part 15 regulations The stated limits in this regulation are designed to provide reasonable protection against harmful interference in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a parti
2. P 117 Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 5 Chapter 1 Safety Information and Product Description The Multi Tech iSMS is an intelligent Short Message Services SMS server that empowers businesses with the ability to broadcast and receive SMS text messages with a click of a button The ready to use solution simply plugs into the Ethernet network and connects to the wireless network via an integrated quad band GSM modem Now anyone on the network can broadcast messages allowing organizations to reach clients subscribers members and prospects in real time via SMS Safety Warnings Ethernet Port Caution The Ethernet port is not designed to be connected to a Public Switched Telecommunication Network PSTN Handling Precautions All devices must be handled with certain precautions to avoid damage due to the accumulation of static charge Although input protection circuitry has been incorporated into the devices to minimize the effect of this static build up proper precautions should be taken to avoid exposure to electrostatic discharge during handling and mounting Before servicing any part of the MultiModem iSMS system read the instructions and cautions in this section This information explains how to work safely when servicing product Observe the following safety precautions when setting up the equipment e Follow all cautions warnings and instructions
3. SIM Location of the SIM card Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 7 Chapter 1 Safety Information and Product Description SF 400 800 Front Panel Multi iSMS Multi 8 Systems aaa To SS 660 2 Modem 3 Modem 4 Modem 5 Modes amp Modem 7 Modem 8 e066060090900906090006000900690090900 Power Status X Ethernet Modem 1 o o ee Seege SF 400 800 Front Panel LEDs LEDs Description Power Lights when power is being supplied to the MultiModem iSMS Status When functioning normally the LED blinks The LED is a solid light when the MultiModem iSMS is booting up saving the configuration restarting or updating the firmware Ethernet Lights when a successful connection to the 100BaseT LAN is established Off when 100 connected at 10BaseT Ethernet Lights when the LAN port has a valid Ethernet connection LNK Blinks when it is receiving or transmitting data Modem n TD TRANSMIT DATA This LED blinks when the modem is transmitting data to your wireless carrier RD RECEIVE DATA This LED blinks when the modem is receiving data from your wireless carrier CD CARRIER DETECT This LED lights when the modem detects a valid carrier signal from a wireless carrier LS LINK STATUS This LED flashes once evey 3 seconds when network registration is succesful This LED is on constant if the network registration is invalid if a network si
4. eee eee eene nennen EE nnns nnns RRER essen asas 28 elt Dud EEN 28 Administration gt System Setup 28 Administration gt SNTP Oient En 30 Administration gt Administrative ACCESS ccccccccssccccssssececsssueeecsenaececseaeeecseaaeeecsesaeeecseaaeeesseaaeeeeseaeeeeneaas 32 Administration gt Admin Access gt Allowed Network 33 Administration gt Remote Svslog sssssssssesrnsisssssserrrrrssssserrrsnssssrrenntsnssssrrerntssssssrrernnsnssesrrennnsnssssnneentnno 33 AGMINIStAtION gt TOOB e 34 Administration gt Factory Defaults c cccccccccessessssececececessesnsaeceeecscesseaaaeseseescessesaeaeseseesseesesaeaeeeeeseseesees 35 INGE WOM EE e E GE 36 Network Setup gt IP LI RRRRRRRRRRREMMMMEEEMMEMM 36 Network Setup gt Cellular Modem 37 SAVE amp e RESTANT 2 39 uS aue sees 40 SMS Services gt Address BOOK iis ticsicivsessssheacvactocasdanssesecestecassatsueassasivecdccansredasusnecdataretedesastecadsaeds cdasbadceadiande 40 SMS S rvices gt Group CN 42 SMS Services gt International Number sisse eene en nint en tense entes sterne nente nenis 43 SIMS Services ll p 43 SMS Services SMS Settings ce ire reete es teret eege su a Pew unen ond RR eege INR 45 SMS Services gt BE 47 SMS Services SMS AP racirea sisinio aniei ani i senedtcessusuedy pees EE ENEE Ai
5. GSM 850 EGSM 900 GSM 1800 GSM 1900 Frequency RX 869 to 894 MHz 925 to 960 MHz 1805 to 1800 MHz 1930 to 1990 MHz Frequency TX 824 to 849 MHz 880 to 915 MHz 1710 to 1785 MHz 1850 to 1910 MHz RF Power Stand 2W at 12 596 duty 2W at 12 596 duty 1W at 12 596 duty 1W at 12 596 duty cycle cycle cycle cycle Antenna Specifications GSM EGSM Antenna Requirements Specifications Frequency Range 824 960 MHz 1710 1990 MHz Impedance 50 Ohms VSWR 2 0 1 Typical Radiated Gain 3 dBi on azimuth plane Radiation Omni Polarization Vertical Wave Half Wave Dipole Antennas Available from Multi Tech Systems Inc Description Part Number 900 1800 MHz 1 2 Wave Antenna Mag Mount 12 5 1 Pack ANF1 1MMHW 850 1900 MHz 1 2 Wave Antenna Mag Mount 12 5 1 Pack ANF2 1MMHW PTCRB Requirements Note There cannot be any alteration to the authorized antenna system The antenna system must be the same type with similar in band and out of ban radiation patterns and maintain the same specifications FCC Requirements Note The antenna gain including cable loss must not exceed 3 0 dBi at 1900 MHz 1 4 dBi at 850 MHz for mobile operating configurations and 7 0 dBi at 1900 MHz 1 4 dBi at 850 MHz for fixed mounted operations as defined in 2 1091 and 1 1307 of the rules for satisfying RF exposure compliance The antenna s used for this transmit
6. MultiModem iSMS Intelligent SMS Server Models SF 100 G SF 400 G SF 800 G User Guide for System Administrators Multi lech Systems Copyright and Technical Support MultiModem iSMS User Guide for Administrators Models SF 100 SF 400 SF 800 Document S000461B Copyright O 2010 This publication may not be reproduced in whole or in part without prior expressed written permission from Multi Tech Systems Inc All rights reserved Multi Tech Systems Inc makes no representations or warranty with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Furthermore Multi Tech Systems Inc reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Revision Date Description A 08 21 09 Initial release of SF 400 and 800 B 09 02 10 Release of 1 44 version Trademarks MultiModem is a trademark of Multi Tech Systems Inc The Multi Tech logo is a registered trademark of Multi Tech Systems Inc World Headquarters Multi Tech Systems Inc 2205 Woodale Drive Mounds View Minnesota 55112 Phone 763 785 3500 or 800 328 9717 Fax 763 785 9874 Internet Address http www multitech com Contacting Multi Tech Support Online Support Portal support multitech com In ord
7. Set up users and their passwords SMS Settings Define default encoding type and periodic network re registration Send SMS Send SMS messages by manually entering the message or using a message from the Preconfigured SMS list SMS API This page is divided into two sections Send API and Receive API Load Balancing Configure multiple units to share traffic load Inbox View messages received Outbox View messages sent Authentic List A list of cellular phone numbers mobile endpoints derived from the address book that are allowed to trigger a broadcast Broadcast Triggers Configure trigger codes or words and broadcast messages Action Triggers Create the triggers codes or words that dynamically configures manages certain databases via SMS Pre Configured SMS Write and save pre configured messages Backup Save MultiModem iSMS settings to a backup file Firmware Upgrade Get Web Management firmware upgrade files from Multi Tech Systems Inc Import amp Export Address Book Import Address Book Import a CSV formatted address book that you want to use to set up your MultiModem iSMS Export Address Book Export the contents of the MultiModem iSMS Address Book into a CSV formatted file Statistics amp Logs System Information View product model number firmware version MAC Address number of Address Book entries and live system details SMS Statistics View SMS Statistics Sig
8. This license covers only the stipulated single site The Licensee hereby agrees not to provide or otherwise make available any portion of this software in any form to any third party without the prior express written approval of Multi Tech Systems Inc Licensee is hereby informed that this Software contains confidential proprietary and valuable trade secrets developed by or licensed to Multi Tech Systems Inc and agrees that sole ownership shall remain with Multi Tech Systems Inc The Software and documentation are copyrighted Except as provided herein the Software and documentation supplied under this agreement may not be copied reproduced published licensed sub licensed distributed transferred or made available in any form in whole or in part to others without expressed written permission of Multi Tech Systems Inc Copies of the Software may be made to replace worn or deteriorated copies for archival or back up purposes Licensee agrees to implement sufficient security measures to protect Multi Tech Systems Inc s proprietary interests and not to allow the use copying or transfer by any means other than in accordance with this agreement Licensee agrees that any breach of this agreement will be damaging to Multi Tech Systems Inc Licensee agrees that all warranties implied or otherwise with regard to this Software including all warranties of merchantability and fitness for any particular purpose are expressly waived and no
9. 0 SMS text is in ASCII form 1 SMS text is in Extended ASCII form 2 SMS text is in hexadecimal form i e each hexadecimal value is of 4 digits and each hexadecimal value is separated by a semi colon Example 0645 0041 0646 3 SMS text is in hexadecimal form However enc type is given as 3 to indicate to the slave to display in decimal form as in the input send SMS job e priority Priority of the SMS Job Range 1 to 3 1 Low Priority 2 Normal Priority 3 High Priority It indicates to the slave the priority of the job and to be handled accordingly e to The mobile numbers where the SMS is to be delivered This number has to be given within double quotes The maximum size of each recipient s number is 50 bytes e text The message text to be sent If enc is 0 SMS text is in ASCII If enc is 1 SMS text is in Extended ASCII If enc is 2 3 4 SMS text is in hexadecimal form i e each hexadecimal value is of 4 digits and each hexadecimal value is separated by a semi colon Example 0645 0041 0646 Spanned SMS would be sent as in the input Send SMS job Note An API request from master to slave will contain only recipient s numbers Recipient names and groups are not supported to make it independent of the Address Book in the slave Response from the Slave MultiModem iSMS After Receiving the Send SMS API from Master MultiModem iSMS The Slave MultiModem iSMS returns a unique identifier i e an API message ID for each Send
10. Check the Status box on every unit that is participating in Load Balancing and click Save Note When using Load Balancing each Slave unit must have the TCP API Status enabled The Master unit communicates to the slaves via TCP API access Slave Configuration Slave Configuration information is only to be defined in the Master unit Slave The slave tabs are used to identify which units are slave units and login information Status This box is checked only on the Master unit This should be left unchecked for all Slave units Username Enter the valid administrator username needed to access the Slave unit Password Enter the valid administrator password needed to access the Slave unit IP Address Enter the IP Address of the Slave unit TCP API Port Enter the open port that will be used to access the Slave unit Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 52 Chapter 4 Using the Web Interface SMS Services Inbox SMS Services Inbox This screen displays a list of all messages received by the cellular modem port There is an Inbox per modem port Each listing includes the sender s number the message received and a timestamp Click on the individual modem number tabs for a list of messages received by that modem SF100 Note SF100 models require a Save to Flash be performed for the Inbox and Outbox records to be retained upon system restart SF400 and SF800 models do not have this requi
11. See the GPRS AT Commands Reference Guide at either location Front and Back Panels SF 100 Front Panel Power LAN Mod Signal 10 100 eed Sg O O TD RD CD TR LS 25 men EEN GOO SF 100 Front Panel LEDs LEDs Description Power Lights when power is being supplied to the MultiModem iSMS Status When functioning normally the LED blinks The LED is a solid light when the unit is booting up saving the configuration restarting or updating the firmware LAN Lights when a successful connection to the 100BaseT LAN is established Off when 10 100 connected at 10BaseT LAN Lights when the LAN port has a valid Ethernet connection LNK ACT Blinks when it is receiving or transmitting data Modem TD TRANSMIT DATA This LED blinks when the modem is transmitting data to your wireless carrier RD RECEIVE DATA This LED blinks when the modem is receiving data from your wireless carrier CD CARRIER DETECT This LED lights when the modem detects a valid carrier signal from a wireless carrier TR DATA TERMINAL READY This LED lights when the modem is trying to establish a wireless connection LS LINK STATUS This LED flashes once every 3 seconds when network registration is successful This LED is on constant if the network registration is invalid if a network signal is not detected or if a SIM card is not installed in the modem Signal Indicates the wireless signal strength See the Signal Strength section in this chapter
12. Users web browser based Send SMS environment The Wizard Setup can be opened by clicking the words Wizard Setup located under the menu bar The information entered here will default to other screens that require this information Note For new units units defaulted to factory settings Received SMS is handled by our Receive API Polling feature Additional features and functions can be set up using the complete Web Management interface Open the Wizard Setup Screen After you have logged in open the Wizard Setup screen by clicking on the words Wizard Setup located under the Menu Bar mag gt gt Wizard Setup Administration Network Setup SMS Services Triggers Utilities Import amp Export Address Book Statistics amp Logs Help Home Wizard Setup Save amp Restart Logout LAN IP Address igz 168 2 1 1 Subnet Mask 255 255 255 0 Default Gateway 92 168 223 1 Primary DNS Loo 1 Secondary DNS Admin Password Old password New password Confirm password Import Address Book Import Address Book Settings Enter the following network information to be used by your MultiModem iSMS Currently saved LAN settings are displayed IP Address Enter the new IP address the MultiModem iSMS needs to use Subnet Mask Enter the subnet mask value to be used Default Gateway Enter the IP address of your network s internet router gateway Primary DNS Enter the IP add
13. Wait until the Status LED and the LS LED are blinking before continuing Make sure all setup procedures and connections have been made See Chapter 2 Open the Web browser enter the IP address and login to the MultiModem iSMS See Chapter 3 Go to the Network Setup Cellular Modem screen Network Setup gt gt Cellular Modem Modem Initialization String Initialization String 1 Initialization String 2 Initialization String 3 Signal Strength AT CSQ a 6126361654 1 e Enter the phone number of your SIM card Example 6126361654 e Click the Save button e Click Save amp Restart under the Menu Bar Select Save Note You do not have to restart the MultiModem iSMS Command SIM Number SIM Number Send a text message to yourself Do this on the SMS Services gt Send SMS screen Te 6126361654 Delete Enter Phone Numbers To m Select the entire Address Book Select Names from the Address Book To Add engl Select Groups Groups We Pre Confiqured Message Typed Left 453 Spanned 1 v ASCII Select all the Groups Encoding Type Modem Priority ANY Normal e To Enter Phone Numbers Enter the SIM phone and click Add The phone number displays in the box to the right e SMS Text Enter an SMS Text message The format add SF 100 is a trigger message word that tells the MultiModem iSM
14. have a in front of the number The other entries were added by the import process The Phone Number values in the CVS file did not include a symbol with the numbers Address Book SMS Services gt gt Address Book o E D D Phone Number Description 16126361654 View SFinder1 first SFinder1 last 17633604174 ie SFinder10 first SFinder10 17633604174 SFinder11 first SFinder11 17633604174 SFinder12 first SFinder12 17633604174 BIBIDHENFI SFinder13 first SFinder13 17633604174 SFinder14 first SFinder14 17633604174 SFinder15 first SFinder15 17633604174 iS o 2 o S o O bpb fi SFinder16 first SFinder16 17633604174 SFinder17 first SFinder17 17633604174 Eu o Starting with Search Pages After the Address Book has been imported you can Add a new entry Edit an entry Delete an entry and Search for an entry Add To add a new entry click the Add button The SMS Services gt Add a Phone Number screen displays on which you can enter the new number Edit To edit an entry click the corresponding Edit button in line with the entry you want to edit The screen turns to edit mode Delete To delete an entry place a check in the Delete box in line with the entry or entries you want to delete Then click the Delete button Note that you can select all entries to be deleted at one time instead of checking e
15. API request and Load Indicator which tells the Job load on the Slave This Load indicator is used to decide the least loaded Slave while distributing to many Slaves ID apimsgid Load indicator Or Err error code Load indicator e g ID 11 Err 608 1000 Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 93 Appendix A Application Programming Interface API Receive SMS API The Receive API feature is implemented in two modes 1 Non Polling Mode 2 Polling Mode Note By Default Polling mode will be configured Non Polling Mode Receive SMS API Multi Modem HTTP TCP iSMS Application SMS is Received Receive API Call Process e Upon receipt of an SMS message and based on the configuration the MultiModem iSMS sends the SMS to the HTTP or TCP server e If the post interval is zero seconds the MultiModem iSMS uploads the message immediately upon receipt of it If the post interval is non zero it waits for the configured post interval queues up the messages and then uploads the messages accumulated for the configured post interval e The MultiModem iSMS will wait for an OK response from the server after sending the SMS to the application via HTTP or TCP The response timeout at the MultiModem iSMS is 30 seconds Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 94 Appendix A Application Programming Interface API HTTP Receive API Non Polling
16. C 32 to 120 F 0 to 50 C Temperature Note UL listed 40 C limited by power supply Humidity 20 90 non condensing 20 9096 non condensing Hardware SIM connector Standard 3V SIM connector Standard 3V Connectors Antenna RF 50 ohm SMA female Antenna RF 50 ohm SMA female Network RJ 45 female Network RJ 45 female Console DE9 female Power External Power Supply Power Supply Universal Input Input 100 240Vac 1 8 1 0A 50 60 Hz SF400 SF800 Input 120Vac Typical Maximum Current Amps 0 078 0 126 0 105 0 150 Watts 9 20 15 04 12 44 17 94 Input 220Vac Typical Maximum Current Amps 0 068 0 124 0 085 0 140 Watts 14 96 27 30 18 73 30 84 Certifications and CE Mark R amp TTE CE Mark R amp TTE Approvals EMC Compliance EMC Compliance FCC Part 15 Class A EN 55022 Class A FCC Part 15 Class A EN 55022 Class A EN 55024 ACIF S042 1 ACIF S042 3 EN 55024 ACIF S042 1 ACIF S042 3 Radio Compliance Radio Compliance FCC Part 22 24 FCC Part 22 24 EN 301 489 1 EN 301489 7 EN 301 489 1 EN 301489 7 EN 301 511 EN 301 511 RSS 132 133 102 RSS 132 133 102 Safety Safety cUL 60950 1 UL 60950 1 cUL 60950 1 UL 60950 1 IEC 60950 1 AS NZS 60950 IEC 60950 1 AS NZS 60950 Network Compliance Network Compliance PTCRB GCF PTCRB GCF Warranty 2 years 2 years Multi Tech Systems Inc recommends that the customer incorporate a 1096 buffer into their power source when dete
17. Defaults option Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 35 Chapter 4 Using the Web Interface Network Setup IP Settings Network Setup Network Setup IP Settings Use this screen to set up your network Mati ci Administration Network Setup SMS Services Triggers Utilities Import amp Export Address Book Statistics amp Logs Help Home Wizard Setup Save amp Restart Logout Network Setup gt gt IP Settings Cellular Modem IP Address 192 168 231 Subnet Mask 255 255 255 0 Default Gateway 92 168 223 Primary DNS o5 171 3 655 Secondary DNS LL IP Settings LAN The MultiModem iSMS needs to be programmed with a static IP address The MultiModem iSMS does not support DHCP assigned IP addresses IP Address Enter the IP Address of the LAN Interface The factory default is 192 168 2 1 Subnet Mask Enter the Subnet Mask for the IP address configured The factory default is 255 255 255 0 Default Gateway Enter the Default Gateway The factory default is 192 168 2 2 Primary DNS and Secondary DNS Enter the address of the primary and secondary DNS domain name system IP Address The order in which domain names are entered is the order in which they are consulted IMPORTANT Note About Valid Gateway and DNS Addresses For e mail notifications and SNTP Time Date accuracy you must have a live Ethernet connection and this requires
18. IF MTS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES MTS ALSO DISCLAIMS ANY LIABILITY IN CONTRACT OR OTHERWISE FOR THE DEFECT OR NON PERFORMANCE OF ANY SEPARATE END USER LICENSED SOFTWARE PRODUCT INCLUDED WITH MTS SOFTWARE INDEMNIFICATION MTS will indemnify and defend Customer from any claim that the software infringes on any copyright trademark or patent Customer will indemnify and defend MTS against all other proceedings arising out of Customers use of the software GENERAL If any of the provisions or portions thereof of this Agreement are invalid under any applicable statute or rule of law they are to that extent deemed to be omitted This is the complete and exclusive statement of the Agreement between the parties which supersedes all proposals oral written and all other communications between the parties relating to the subject matter of this Agreement This Agreement may only be amended or modified in writing signed by authorized representatives of both parties This Agreement shall be governed by the laws of the State of Minnesota The waiver of one breach or default hereunder shall not constitute the waiver of any subsequent breach or default Licensee also agrees to the following Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 112 Appendix F End User License Agreement EULA l am not a citizen national or resident of and am not under the control of the government of Afghanistan Cub
19. N N 120 N N N 121 122 N N N 123 N N N 124 N N N 125 126 N N N 127 N N N 128 N N N 129 130 N N N 131 N N N 132 N N N 133 134 N N N 135 N N N 136 N N N 137 138 N N N 139 N N N 140 N N N 141 142 N N N 143 N N N 144 N N N 145 146 N N N 147 N N N 148 N N N 149 150 N N N 151 N N N 152 N N N 153 154 N N N 155 N N N 156 N N N 157 158 N N N 159 N N N 160 N N N 161 162 N N N 163 N N N 164 N N N 165 166 N N N 167 N N N 168 N N N 169 170 N N N 171 N N N 172 N N N 173 174 N N N 175 N N N 176 N N N 177 178 N N N 179 N N N 180 N N N 181 182 N N N 183 N N N 184 N N N 185 186 N N N 187 N N N 188 N N N 189 190 N N N 191 N N N 192 N N N 193 194 N N N 195 N N N 196 N N N 197 198 N N N 199 N N N 200 N N N 201 202 N N N 203 N N N 204 N N N 205 206 N N N 207 N N N 208 N N N 209 210 N N N 211 N N N 212 N N N 213 214 N N N 215 N N N 216 N N N 217 218 N N N 219 N N N 220 N N N 221 222 N N N 223 N N N 224 N N N 225 226 N N N 227 Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 107 Appendix B Table of Commonly Supported Subnet Addresses N N N 228 N N N 229 230 N N N 231 N N N 232 N N N 233 234 N N N 235 N N N 236 N N N 237 238 N N N 239 N N N 240 N N N 241 242 N N N 243 N N N 244 N N N 245 246 N N N 247 N N N 248 N N N 249 250 N N N 251 N N N 252 N N N 253 254 N N N 255 Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 108 MultiModem iSMS Appendix C Antenna for the RF Specifications
20. N N N 225 254 N N N 255 Network Number Hosts Available Broadcast Address 255 255 255 240 N N N O N N N 1 14 N N N 15 28 N N N 16 N N N 17 30 N N N 31 N N N 32 N N N 33 46 N N N 47 N N N 48 N N N 49 62 N N N 63 N N N 64 N N N 65 78 N N N 79 N N N 80 N N N 81 94 N N N 95 N N N 96 N N N 97 110 N N N 111 N N N 112 N N N 113 126 N N N 127 N N N 128 N N N 129 142 N N N 143 N N N 144 N N N 145 158 N N N 159 N N N 160 N N N 161 174 N N N 175 N N N 176 N N N 177 190 N N N 191 N N N 192 N N N 193 206 N N N 207 N N N 208 N N N 209 222 N N N 223 N N N 224 N N N 225 238 N N N 239 N N N 240 N N N 241 254 N N N 255 Network Number Hosts Available Broadcast Address 255 255 255 248 N N N O N N N 1 6 N N N 7 29 N N N 8 N N N 9 14 N N N 15 N N N 16 N N N 17 22 N N N 23 N N N 24 N N N 25 30 N N N 31 N N N 32 N N N 33 38 N N N 39 N N N 40 N N N 41 46 N N N 47 N N N 48 N N N 49 54 N N N 55 N N N 56 N N N 57 62 N N N 63 N N N 64 N N N 65 70 N N N 71 N N N 72 N N N 73 78 N N N 79 N N N 80 N N N 81 86 N N N 87 N N N 88 N N N 89 94 N N N 95 N N N 96 N N N 97 102 N N N 103 N N N 104 N N N 105 110 N N N 111 N N N 112 N N N 113 118 N N N 119 N N N 120 N N N 121 126 N N N 127 N N N 128 N N N 129 134 N N N 135 N N N 136 N N N 137 142 N N N 143 N N N 144 N N N 145 150 N N N 151 N N N 152 N N N 153 158 N N N 159 Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 106 Appendix B Table of Commonly Support
21. Statistics and Job Statistics screens provide system totals not per port for the listed events Trigger Statistics Broadcast Triggers Configured Broadcast Triggers Received Action Triggers Received Job Statistics Entries in Outbox Low Priority Jobs Queued Normal Priority Jobs Queued High Priority Jobs Queued Jobs Distributed Jobs Dispatched Statistics amp Logs gt gt SMS Statistics SIM Status Disabled No SIM Signal Strength 0 weak signal Messages in Inbox 0 Messages Sent 0 Rate of Sent Messages 0 Rate of Received Messages 0 Broadcast Triggers Configured 0 Broadcast Triggers Received 0 Action Triggers Received 0 Job Statistics Entries in Outbox Low Priority Jobs Queued Normal Priority Jobs Queued High Priority Jobs Queued Jobs Distributed Jobs Dispatched oO oO oO oO oO oO Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 66 Chapter 4 Using the Web Interface Statistics amp Logs Load Balancing Statistics Statistics amp Logs Load Balancing Statistics When load balancing is set up with multiple units this section will be populated with statistics corresponding to the workload shared Administration Network Setup SMS Services Triggers Utilities Import amp Export Address Book Statistics amp Logs Help Home Wizard Setup Save amp Restart Logout Statistics amp Logs Statistics amp Logs gt gt Load Bal
22. Value Value gives the number of unread messages Error responses for the above commands will be in the following format Err error code Error Codes Error Code Error Description Response to 601 Authentication Failed Send API Query API Receive API 602 Parse Error Send API Query API Receive API 604 Filtering with SMS Text whose message size is greater Receive API than 280 chars 70 4 for Unicode is the maximum possible size of the SMS received by the MultiModem iSMS wireless modem 605 Recipient Overflow Send API Receive API 608 Server Busy Send API Receive API 616 Invalid Time Date Input Receive API 617 Invalid Count Input Receive API 618 Service Not Available Receive API 619 Invalid Addressee Receive API Query for number of unread messages querycount Examples HTTP Get querycount user admin amp passwd adminHTTP 1 1 r n HTTP Query Request using browser http 192 168 2 1 81 querycount user admin amp passwd admin TCP querycount Puser admin amp passwd admin r n TCP Query Request querycount user admin amp passwd admin Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 101 Appendix A Application Programming Interface API Query to receive unread messages recvmsg Examples HTTP Get recvmsg user admin amp passwd admin HTTP 1 1 r n HTTP request using the browser to read 10 unread messages for a specific set of
23. WOO sed ertet NO PIRE Ee petuo Et Het ia sae ris CH Ethernet E EE Ethernet ports caution Obtain a Wireless ACCOUNT iet itecto 20 Export n ddress DDOE 0 2 ene etenim 64 Open a Web browser d BI WE DEREEREETS F Factory Defaults ERI Firmware Upgrade T 61 Panel Mounting deele Fixed IP AGPIeSS iccirco e rese rto ennt 19 Password Changing Flash Memory Mn 27 39 59 64 Polling time EE Front Patiel 2 oo ergeben ied condire neis 7 8 Power Requirements Pre Configured SMS Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 117 Rack Mounting P 12 Remote Syslg dancer hii otio et deeneses 33 Reset Roaming Status ici neon HERE 21 Safe pass EE 22 Save amp Restart 28 Send SMS AT Service Provider Fees 20 Signal strength zeen dl Signal Strength Command 38 Signal strength LEDs 21 IND CAE uisi pomi b epi 7 SMS Services gt Address Book 40 SMS Services gt OFOHDS caedit teste eter derent 42 SMS Services International Number og SMS Services E SMS Services gt Send SMS sone eee iade SMS Services Send SMS Users ae SMS Services gt SMS API gt SMS API cccccessccesseeeeeeee 50 SMS Services gt SMS SeN S soe re deeper etre 45 SMS Settings ssai SMS Stata sti S cerro oper ch mesa E Subte t AGOTOSS68 i eorr tree rere pectore prion ea 106 Supporte
24. a valid gateway address and at least one DNS address Save Click the Save button Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 36 Chapter 4 Using the Web Interface Network Setup Cellular Modem Network Setup Cellular Modem Use this screen to configure the cellular modems Click the Modem tab at the top to work with that specific modem Each modem is configured individually Multi c9 Administration Network Setup SMS Services Triggers Utilities Import amp Export Address Book Statistics amp Logs Help Home Wizard Setup Save amp Restart Logout Network Setup gt gt Cellular Modem Modems modem2 modema modems Modem Status iv Modem Initialization String Initialization String 1 Initialization String 2 Initialization String 3 Command AT CSQ SIM Number TCP Connection Enable Disable TCP Connection Port 5000 Status Modem Status SF 400 and SF 800 models only This box will be checked by default meaning that this modem will be considered for use If you do not have or want a SIM card for a particular modem uncheck the box so that the modem is not used Repeat this process for any modems that will not have SIM cards A graphic to show which internal modem is assigned to each number is in the SIM card installation section of Chapter 2 Save Click the Save button each time before selecting the next mode
25. admin amp passwd admin amp cat l amp enc 1 amp priority 2 amp modem 0 amp t 0 225678976543 22 amp ton 22Bob 22 amp group 22Engineering 22 amp text This 20is 20a 20test 20message M J Query API Format GET querymsg user admin amp passwd admin amp apimsgid message id M J Note All special characters must be given in URL encoded format with hex value e g space should be given as 9620 double quotes should be given as 9622 Example If a name is Graham Bell it should be given as Graham 20Bell Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 76 Appendix A Application Programming Interface API Authentication The system needs to authenticate any API request We achieve this by having the authentication credentials as part of the Send SMS URL or Send SMS TCP command user The username of the account which has a maximum of 50 bytes passwd The password of the account which has a maximum of 50 bytes This user should be Admin or the configured Send Users Every Send SMS URL should have the username and password and every request is authenticated by the MultiModem iSMS Sending to a Number HTTP API format is http 192 168 2 1 portnumber sendmsg user userl passwd puserl amp cat 1 amp enc 0 amp priority 1 amp modem 1 amp to 2 7657867765 amp text message The parameters are e cat Category 1 Send SMS 2 Broadcast Trigger 3 Action Tr
26. dates http 192 168 2 1 81 recvmsg user admin amp passwd admin amp count 10 amp fdate 09 08 2 2 amp tdate 09 08 24 TCP recvmsg user admin amp passwd admin r n TCP request to read 10 unread messages for a specific set of dates recvmsg user admin amp passwd admin amp count 10 amp fdate 09 08 22 amp tdate 09 08 24 Command responses Querycount Successful responses to the querycount command will be in the following format HTTP HTTP 1 1 200 OK Content type text html Count value TCP Count value Value gives the number of unread messages Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 102 Appendix A Application Programming Interface API Command responses continued Recvmsq Successful responses to the recvmsg command will be in the following format Packet_end_flag Unread_available Msg_Count Msg_index_1 Number Date Time Encode type Message Msg_index_2 Number Date Time Encode type Message Msg_index_N Number Notes e Packet_end_flag 0 More packets to continue 1 End of the packets e Unread available 1 Unread Messages available O No Unread Messages available for the request e Msg Count Total number of messages sent in a packet e N Maximum number of messages per packet e fthetime is not specified in the query default range of 24 hrs from 00 00 00 to 23 59 00 will be considered e If the date is not specified in the
27. e Ensure that the voltages and frequency rating of the power receptacle match the electrical rating label on the equipment e Never push or attach objects of any kind through openings inside the equipment Object may touch dangerous voltage points or short components resulting in fire or electric shock Caution Maintain a separation distance of at least 20 cm 8 inches between the transmitter s antenna and the body of the user or nearby persons The modem is not designed for nor intended to be used in applications within 20 cm 8 inches of the body of the user Ship Kit Contents The MultiModem iSMS ship kit contains the following items e One MultiModem iSMS e Power Supply SF 100 or Power Cord SF 400 800 e RJ 45 Ethernet Cable e Cellular Antenna not included with all models e One MultiModem iSMS CD which contains MultiModem iSMS documentation in PDF format If any of the items is missing or damaged please contact Multi Tech Systems Inc Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 6 Chapter 1 Safety Information and Product Description MultiModem isMS Documentation User Guides All product documentation is available on your product CD and also the Multi Tech website http www multitech com man go AT Commands AT commands used to configure this product are published in a separate reference guide and included on the MultiModem iSMS CD as well as being posted on the Multi Tech web site
28. ee oet et erm a eue teo oa eina n teca lon dne siot etae Bee 6 jem4pEGe cb ELS S TELE E 6 MultiModem iSMS Documentation 7 Front and Back Panels trie SEN EEe 7 SF 100 Front Panel riter E erac Cet tae odere ar eoe teure ene oe ed ea ari e agenti Ea GE 7 SF 100 Front Panel UE D secto tere nr on Een EES degen 7 SF 400 800 Front Panel 8 SF 400 800 Front Panel LEDs cccessccscccececsessssececcecceesesssaececeeececsensaacecececeeseseaaeceeseececseneaeeeeceeceessnenaeens 8 SF 100 SIM Card InstallatioN BEE 8 SF 400 800 SIM Card Installation 9 Modem BC Dn 10 LBS 10 Back Panel Connectots uou oe e ea deo ee et gd adeo geocu le Eh dene dece beue adus 10 Panel Mounting SF 100 iint tte ee En ERE CERE eee PEDE e Ped ERR Coen e E Ser 11 Rack or Wall Mounting SF 400 800 eese enne enne nnne nnne entree rris entr nre ns 12 Technical SPECI CATIONS ees cnet tet Et Pe e o dive tee reed edhe esd 13 CHAPTER 2 GETTING STARTED 35 54 53 5s xx poe oa aaa u Ro SR Po saasaa ERIS ERE N RSRRRR ER SR EE RER URS KRNU EASKE NANSO ANANN Kas Ra SS 14 Setting Up Your MultiModem SMS 14 SF UEer inre 15 SF 400 800 Cabling eie pec Ee t RE tere eb dex eae bee E ee de a E dE sees 16 Establishing TCP IP Communication 17 Obtaining and Activating a Wireless Account ccccccccssesecessseeeceeseeeeceeseeeececeeeeceeeeeaeceeeeneeceeseaaeceeeneaeeseeenaees 20 Important
29. first screen listed in the sub menu displays Choose other sub menu options screens by clicking on its name The following is an example of the Administration sub menu SNTP Client Admin Access Allowed Networks Remote Syslog Tools Factory Defaults Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 23 Chapter 3 iSMS Basics and Setup Wizard Table of Menus and Sub Menus Administration System Setup Set up the SMTP server for e mail notifications the names of individuals who will receive notifications and the email ID for the notifications FROM line SNTP Client Set up the synchronization of the MultiModem iSMS clock to real time Admin Access Set up the administrator s password and set an automatic inactivity disconnection interval Allowed Networks Set the networks to be allowed access to the MultiModem iSMS unit Remote Syslog Configure the Remote Syslog status and server s IP The default is Disabled Tools Reset the cellular modem Cancel pending Send jobs Factory Defaults Reset all parameters to the original factory defaults IP Settings Specify your LAN settings Cellular Modem Configure the cellular modem and TCP access to the modem Address Book Manually input names and phone numbers into the phone book Groups Create groups of names with their phone numbers International Number Enable or disable international numbers Users
30. flagged as High will be sent first followed by Normal and Low Options Low Normal default High Send button When you are ready click the Send button to send your message click OK when the pop up in process message appears The message will not be sent unless this pop up is acknowledged Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 49 Chapter 4 Using the Web Interface SMS Services SMS API SMS Services SMS API Basic setup of the MultiModem iSMS Application Program Interface is performed here HTTP API and TCP API are Send SMS APIs for sending SMS messages to mobile endpoints on the cellular network Both methods can be enabled and utilized simultaneously SMS Messages received from the cellular network are handled by our Receive API process Note See the Appendix A for specific information on API command structure options responses and XML data structure SMS Services gt gt SMS API HTTP API Configuration TCP API Configuration Non Polling Receive API Configuration Non Polling Receive API Status Protocol HTTP API Configuration IP enabled applications external to the MultiModem iSMS can submit messages for sending by using HTTP protocol Get and POST commands HTTP API Status Check the box to enable the HTTP API service HTTP Port Enter the port number on which the HTTP API service is to listen on It is recommended th
31. follows where n represents the span value ASCII n 154 characters Extended ASCII n 134 characters Unicode n 64 characters Any characters entered beyond the allowed limit will be chopped off Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 80 Appendix A Application Programming Interface API Sending to a Group The API can be used to send SMS to a pre defined group The group should exist in the MultiModem iSMS If the group does not exist the message is dropped HTTP API format is http 192 168 2 1 portnumber sendmsg user userl amp passwd userl amp cat 1 enc 1 priority 1 amp modem 4 amp group admin amp text message Or http 192 168 2 1 portnumber sendmsg user userl amp passwd userl amp cat 1 enc 2 priority 1 amp modem 4 amp group admin amp text 41 42 645 0645 hexad ecimal form Or http 192 168 2 1 portnumber sendmsg user userl amp passwd userl amp cat 1 enc 3 priority form The parameters are 1 amp modem 4 amp group admin amp text 65 66 678 decimal e cat 1 e enc Encoding type to send SMS Optional field Range 0 to 3 0 1 2 SMS text should be in ASCII form SMS text should be in Extended ASCII form SMS text should be in hexadecimal form i e each hexadecimal value length should be maximum 4 and each hexadecimal value should be separated by a
32. for Don t Send E Mail Notification 1 Log File Full 2 Invalid Telnet Login 3 Invalid Web Login Administrator E Mail ID Enter the administrator s e mail identification This is the name address that will display in the FROM line of the notification emails This will allow the recipients of the notifications to direct questions or comments to the administrator Enter the email ID in proper user domain format Click the Save button The address can be deleted or changed at any time A Note about E Mail Notification E Mail notification is delivered through the Ethernet network not through the wireless cellular connection Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 29 Chapter 4 Using the Web Interface Administration SNTP Client Administration SNTP Client Clicking the SNTP Client check box enables the SNTP client within the MultiModem iSMS SNTP Simple Network Time Protocol is an internet protocol used to set up the synchronization of the unit s clock to real time Administration gt gt SNTP Client SNTP Configuration General Configuration SNTP Client Server Polling Time minute s Time Zone Configuration Time Zone UTC Time Zone offset hh mm Daylight Configuration Daylight Saving Daylight Saving offset minute s Daylight Saving Start time Start Ordinal second Y Start Month march v Start Day sunday vj Start Time hh mm Daylight Saving
33. liability shall extend to any damages including consequential damages whether known to Multi Tech Systems Inc It is hereby expressly agreed that Licensee s remedy is limited to replacement or refund of the license fee at the option of Multi Tech Systems Inc for defective distribution media There is no warranty for misused materials If this package contains multiple media formats e g both 3 5 disk s and CD ROM they are provided only to facilitate use at a single site Neither this Software nor its accompanying documentation may be modified or translated without the written permission of Multi Tech Systems Inc This agreement shall be governed by the laws of the State of Minnesota The terms and conditions of this agreement shall prevail regardless of the terms of any other submitted by the Licensee This agreement supersedes any proposal or prior agreement Licensee further agrees that this License Agreement is the complete and exclusive Statement of Agreement and supersedes oral written or any other communications between Multi Tech Systems Inc and Licensee relating to the subject matter of this agreement This agreement is not assignable without written permission of an authorized agent of Multi Tech Systems Inc Copyright 2001 Multi Tech Systems Inc P N 87000915 10 01 Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 113 Appendix G Regulatory Information Restriction of the Use of Hazar
34. memory Restart is Optional This is optional You do not have to restart the MultiModem iSMS after saving to the flash memory Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 39 Chapter 4 Using the Web Interface SMS Services Address Book SMS Services The sub menus within SMS Services are used to setup how the MultiModem iSMS SMS server handles incoming and outgoing SMS messages Additionally you can use the Send SMS menu to generate and send SMS text messages to other mobile devices specific numbers or entries found in the Address Book SMS Services Address Book The Address Book contains a list of cellular recipients mobile end points that the MultiModem iSMS can send SMS messages to Address Book entries are available to the Groups Send SMS and Broadcast Triggers menus and the Send API feature Three Ways to Create Address Book Entries 1 Enter names and phone numbers manually Use the following screen to enter addresses in this Way 2 Import an Address Book See the details in the Import amp Export Address Book Import section of this chapter Note You must perform a Save to Flash to permanently save Address Book entries to prevent the entries from being lost upon a system restart 3 Remotely enter a name and phone number See how to do this in the Triggers Action Triggers section of this chapter Use This Screen to Manually Add Names and Phone Numbers to the Addres
35. n lt Response gt r n lt MessageNotification gt r n lt MessageNotification gt r n lt ModemNumber gt 2 19525945092 lt ModemNumber gt r n lt ModemNumber gt 2 19525945092 lt ModemNumber gt r n lt SenderNumber gt 6754535645 lt SenderNumber gt r n lt SenderNumber gt 8767654534 lt SenderNumber gt r n lt Date gt 08 03 10 lt Date gt r n lt Date gt 08 03 07 lt Date gt r n lt Time gt 09 05 30 lt Time gt r n lt Time gt 08 07 20 lt Time gt r n lt Message gt Here is a test message lt Message gt r n lt Message gt Test message 1 lt Message gt r n lt MessageNotification gt r n lt MessageNotification gt r n lt Response gt r n lt MessageNotification gt r n lt ModemNumber gt 3 lt ModemNumber gt r n lt SenderNumber gt 9876754534 lt SenderNumber gt r n lt Date gt 08 03 13 lt Date gt r n lt Time gt 10 10 36 lt Time gt r n lt Message gt Test message 2 lt Message gt r n lt MessageNotification gt r n lt Response gt r n Notes e The MultiModem iSMS accommodates a maximum of two messages in one POST message e The MultiModem iSMS waits for an OK response from the HTTP server it will timeout in 30 seconds e f receiving modem s SIM number is configured then ModemNumber field has modem index SIM number If receiving modem s SIM number is not configured then lt ModemNumber gt field has modem index Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 96 Appendix
36. non polling API status when receiving messages This will change the SMS API section as shown below When this is not checked Receive API Polling is enabled Receive API Polling is the default Non Polling Receive API Configuration Non Polling Receive API Status E Protocol 9 HTTP O TCP _ Save Server Port 30 Server Default Page Server Authentication o Username Password Post Interval o seconds Protocol Select the protocol that you will use HTTP or TCP Server Enter the resolvable name or IP address of the server to be used Port Enter the port number for accessing the server Server Default Page Enter the default page for the server to use Server Authentication Check this box if you want to authenticate to the server Below you can enter the username and password that will allow access Username Enter the username to be used for authentication Password Enter the password associated with the above username Post Interval Enter the number of seconds for the post interval Save Buttons Click the Save button for each section after making changes Navigating away from this page will not store any changes that have not been saved Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 51 Chapter 4 Using the Web Interface SMS Services Load Balancing SMS Services Load Balancing This feature provides a singl
37. query all unread messages will be retrieved using the time filter e Encode type can be ASCII or Extended ASCII or Unicode e f requested number of messages is not found the available unread messages will be provided Error responses for the read queries will be in the following format Err error code See Error Code tables in this chapter Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 103 Appendix A Application Programming Interface API HTTP HTTP Receive API Response to recvmsg command lt xml version 1 0 encoding ISO 8859 1 Response Response End 1 Response End Unread Available 1 Unread Available Msg Count 03 Msg Count MessageNotification Message Index 1 Message Index lt SenderNumber gt 919742204905 lt SenderNumber Date 09 07 24 Date Time 11 24 34 Time EncodingFlag Unicode EncodingFlag Message 00280031006F0066003300290041006C006C00200074006800650020006C006F0067007 300200 0730068006F0075006C0064002000620065002000640069007 30070006C006100790065006400200070007 2006F007000650072006C007900200069006E00200074006 Message MessageNotification MessageNotification Message Index 2 Message Index lt SenderNumber gt 919742204905 lt SenderNumber Date 09 07 24 Date Time 11 38 08 Time lt EncodingF lag gt ASCII lt EncodingFlag gt lt Message gt Multimodem 20iSMS 20Easy
38. semi colon Example 0645 41 646 3 SMS text should be in decimal form i e each decimal Value length should be maximum 5 and each decimal value should be separated by a semi colon Example 1605 65 65300 Note Maximum decimal value allowed is 65535 If enc is not specified in the send API request default enc will be the configured settings from the SMS settings page i e enc 2 if Unicode is enabled enc 1 if Extended ASCII is enabled enc 0 if both Extended ASCII and Unicode are disabled e priority Priority to send SMS Optional field Range 1 to3 1 Low Priority 2 Normal Priority 3 High Priority If priority is not spe cified in the request the default priority is normal Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 81 Appendix A Application Programming Interface API e modem Modem index to send SMS this is only for the SF 400 800 models Range 1 to 4 for SF 400 1 to 8 for SF 800 O for any modem Send API job will be distributed via all the available modems If modem is not specified in the request send API job will be distributed via all the available modems e group The pre defined group name s must be given within double quotes The maximum size of group name is 50 bytes e text The message text to be sent Enable Extended ASCII in the MultiModem iSMS to send both ASCII and extended ASCII characters By default Extended ASCII is disabled and the m
39. 2Oway 20to 20send 2O bulk 2OSMS 20GO 2EtoO 2OMultiTech 420site420for420moreX20details Message MessageNotification MessageNotification Message Index 3 Message Index lt SenderNumber gt 919742204905 lt SenderNumber Date 09 07 24 Date Time 11 38 35 Time lt EncodingFlag gt Extended ASCII EncodingFlag lt Message gt Multimodem 20iSMS 2 supports 20Unicode 2OASCII 20and 2OExtended 2 ASCII 20G0 20toX20MultiTechA20site 20for 420more 20details Message MessageNotification Response Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 104 Appendix A Application Programming Interface API TCP TCP Receive API Response to recvmsg command From MultiModem iSMS 1 40 1 1 3 Msg index 1 4919742204905 09 07 24 11 56 52 Unicode 0B880B870B890B900B920B930B930B930B930B940B930B930B940BB80BCAOBCBOBB90B9EOB9E0BA30BAFOB AEOBAAOBA90BAAOBAFOBB20BB50BB70BB80BB8OBB90OBB9 Msg index 2 4919742204905 09 07 24 11 40 48 ASCII MultiModem iSMS easy way to send bulk SMS Go to MultiTech site for more details Msg index 3 4919742204905 09 07 24 11 57 29 Extended ASCII MultiModem iSMS supports Unicode ASCII and Extended ASCII Go to MultiTech site for more details Error responses for the above commands will be in the following format HTTP HTTP 1 1 200 OK Content type text html Err value TCP Err value Error Codes Er
40. 3 64 Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 86 Appendix A Application Programming Interface API To delete an entry in the Address Book Configured trigger 47 48 49 with enc 2 Name 61 62 63 64 abcd Phone number 39 38 38 36 30 39 38 38 36 30 9886098860 With Name and Number http 192 168 2 1 portnumber sendmsg user userl amp passwd userl amp cat 3 amp enc 2 amp text 47 48 49 3a 61 62 63 64 3a 39 38 38 36 30 39 38738736730 With Name only http 192 168 2 1 portnumber sendmsg user userl amp passwd userl amp cat 3 amp enc 2 amp text 47 48 49 3a 61 62 63 64 With Number only http 192 168 2 1 portnumber sendmsg user userl amp passwd userl amp cat 3 amp enc 2 amp text 47 48 49 3a 3a 39 38 38 36 30 39 38 38 36 30 To Delete a Group Configured trigger 4a 4b 4c with enc 2 Group name 65 66 67 68 efgh http 192 168 2 1 portnumber sendmsg user userl amp passwd userl amp cat 3 amp enc 2 amp text 4a 4b 4c 3a 65 66 67 68 The parameters are e cat 3 e enc Encoding type to send SMS Optional field Range 0 to 3 0 SMS text should be in ASCII form 1 SMS text should be in Extended ASCII form 2 SMS text should be in hexadecimal form i e each hexadecimal value length should be maximum 4 and each hexadecimal value should be separated by a semi colon Example 0645 41 646 3 SMS text should b
41. 3E960D960A Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 95 Appendix A Application Programming Interface API POST Packet Format without Authentication POST ismsResponse 1 4x rb HTTP 1 1 HOST 172 17 20 1 80 User Agent MultiModem iSMS 1 41 Accept text xml application xml application xhtml xml text html q 0 9 text plain q 0 8 image png Accept Language en us en q 0 50 Accept Encoding gzip deflate Accept Charset ISO 8859 1 utf 8 q 0 7 q 0 7 Keep Alive 300 Connection keep alive Content Type application x www form urlencoded Content Length 439 XMLDATA 9 63C963 Fxml9620version963D96221 096229620encoding 63 D96221SO 8859 19622963F963E960D960A963CResponse 63E960D960A963CMessageNotification963E960D960A963CModemNum ber 3E1 3A7632346274 3C 2FModemNumber 3E 0D 0A 3CSenderNumber 3E 2B16512706431 3C 2FSenderNumber 3E 0D 0A 3CDate 3E10 2F08 2F24 3C 2FDate 3 E 0D 0A 3CTiMe 3E 14 3A15 3A52 3C 2 FTime 3E 0D OA 3 CMessage 3ET est 20Message 3C 2FMessage 3E 0D 0A 3C 2FMessageNotification 3E 0D 0A 3C 2FResponse 3E 0D 0A Note If authentication is disabled POST DATA contains XMLDATA urlencoded XML If authentication is enabled POST DATA contains username user amp passwd user amp XMLDATA urlencoded XML Posting of 1 message Posting of 2 messages lt xml version 1 0 encoding ISO 8859 1 gt r n lt xml version 1 0 encoding ISO 8859 1 gt r n lt Response gt r
42. 7 Polling Mode Receive SMS AP 99 Receive AP Ee ardor 100 APPENDIX B TABLE OF COMMONLY SUPPORTED SUBNET ADDRESSES ee eene een eene nnn nnne nates east sns na sonne nonis 106 APPENDIX C ANTENNA FOR THE MULTIIMODEM MS SEENEN esee eee eese enne nennen nnn nnne s east ness sa aote ssa sos s enun 109 RE SPCCIMICATO RENE EID E D DOE DL TIS LODS 109 ln EK ee 109 GSM EGSM Antenna Requirements Specifications cccccccessecsseceececessseesseeeeaececseeceseecesseeeeaseeessees 109 Antennas Available from Multi Tech Systems INC ccccccscesssscesseessseeceseeecsaeeesaeeseseecseeesaeesssaeeseneeees 109 PTCRB Reg irements e 109 FCC REQUIFEMENTS NOTE ic sec E G 109 APPENDIX D WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT DIRECTIVE WEEE eere eee eere nennen nn 110 APPENDIX E TIME ZONE ABBREVIATIONS 555 ee reden a oan a ae ota ua ko a Dona YR DERE Ra Ssnin RR OPER SSANIA NSSR Sinossi 111 APPENDIX F END USER LICENSE AGREEMENT EULA eere eene eene eene enne nnn nn nnne nn nu nu sn senos nnne nna 112 APPENDIX G REGULATORY INFORMATION s eee eee ss eee ne KEE EERR aoro soa ortos oaa aote se aa soe e se KEE EEER EE EEER aaa e ese EE EEER KEN 114 INDEX e
43. A Application Programming Interface API TCP Receive API Non Polling Mode Configuration of the Non Polling mode TCP Receive API Using the MultiModem iSMS Web Admin Interface Non Polling Receive API Configuration Non Polling Receive API Status v Protocol O HTP TCP Server Port Sg Server Default Page Server Authentication v Username Password Post Interval o seconds TCP Receive API Request without Authentication From MultiModem iSMS 1 40 Authentication OFF Data Length 123 1 19525945092 17635280856 08 10 15 07 29 32 26632HTTP Message text Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 97 Appendix A Application Programming Interface API TCP Receive API Request with Authentication From MultiModem iSMS 1 40 Authentication OFF Data Length 123 smsuser1 smsuser1 1 19525945092 17635280856 08 10 15 07 29 32 26632HTTP Message text Above payload comprised of e Username Password if authentication is enabled and configured e Receiving modem number details If receiving modem s SIM number is configured then lt ModemNumber gt field has modem index SIM number If receiving modem s SIM number is not configured then lt ModemNumber gt field has modem index e Sender s number e Date e Time e SMS Message The MultiModem iSMS waits for an OK response from the TCP application it will time
44. AT CREG 2 The modem will respond in one of the following ways Network Registration Verification Value Network Registration Status CREG 0 0 The modem is not registered on any network CREG 0 1 The modem is registered on the home network CREG 0 5 The modem is registered on a network and it is roaming Note If the modem indicates that it is not registered verify the signal strength to determine if the problem is the strength of the received signal Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 21 Chapter 3 iSMS Basics and the Setup Wizard Starting the iSMS Open a Web Browser 1 Be sure that the MultiModem iSMS is cabled and that the power is connected as shown in Chapter 2 2 Then open a Web browser 3 Type the IP address of your MultiModem iSMS in the address location area of your browser http 192 168 2 1 4 Press Enter Login The Login screen for the MultiModem iSMS Web Interface displays The appearance of the Login screen proves that a TCP IP communication path network connection has been established between your workstation s browser and the MultiModem iSMS SMS Server User Name Password e Type admin admin is the default user name in the user name box e Type admin admin is the default password in the password box e Click Login Note The User Name and Password entries are case sensitive both must be typed in lower
45. B Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 65 Chapter 4 Using the Web Interface Statistics amp Logs SMS Statistics Statistics amp Logs SMS Statistics The SMS Statistics screen provides the following information by individual modem SMS Statistics SF 400 800 can select modem number SIM Status Indicates the presence of a SIM card and if the modem port is enabled or disabled Signal Strength See Signal Strength section in Chapter 2 Messages in Inbox The number of messages received by the modem since the MultiModem iSMS server booted up Messages Sent The number of messages sent by the modem since the MultiModem iSMS server booted up Rate of Sent Messages This is the number of messages sent per minute This counter reflects live activity If the modem has not sent a message in over 60 seconds the value will be zero The average number of messages sent from the MultiModem iSMS is about 7 a minute These rates are affected by the size of each message and the amount of network congestion Rate of Received Messages This is the number of messages received per minute This counter reflects live activity If the modem has not received a message in over 60 seconds the value will be zero The average number of messages received by the MultiModem iSMS is about 5 a minute These rates are affected by the size of each message and the amount of network congestion NOTE The Triggers
46. E ee pedseecsesbaubensedes 50 SMS Services gt Load Balancing c sccccccscesssssssecececseessecneaecececsseesesaeaeeeeecesseseaeeaeceeseessesauaeseeeeseseseseaaeees 52 TU ESTAS ede 53 SMS Services gt OULD OX EE 54 TWIB BONS E E Sandee ae 55 Triggers gt Authentic List Lr dcedeebtai eds dadeadicacebacuds cae eie a aaie deed ler diver deoa etes eed oid enda e eau 55 Triggers gt Broadcast Triggers uec ree tete aser rada Re One Eras seront ele E Cede ers 55 Triggers gt Action ME 57 Triggers Pre Configured SMS aerae ad ece anish eaea aaie eE Aiae EE drea coeno ide eda cada 59 Save amp Restart coccion E M 59 oe 60 Utilities gt Back pi eiior s 60 Utilities gt Firmware Upgrade 61 Import amp Export Address Book eatis ae ict EENS EENS eeben 62 Import amp Export Address Book gt Import 62 Import amp Export Address Book gt Export 64 Statistics amp TE 65 Statistics amp Logs gt System Information 65 Statistics amp Logs gt SMS Statistics ENER EEEENERESESENNE ENEE SEENEN ENER SEENEN aaa Pe REENEN ed Nee aad Y ee ebe 66 Statistics amp Logs gt Load Balancing Statistics esses eene enne nnne neni nnns 67 Statistics amp Loge LOB TEE uit eee eR e Eder 68 CHAPTER 5 THE NON ADMINISTRATIVE USER INTERFACE eese eene een nennen nennen nonne KEEN tensa rose sea aote
47. End time End Ordinal first v End Month november End Day sunday D End Time hh mm SNTP Configuration General Configuration SNTP Client Enable or disable the SNTP Client to contact the configured server on the UDP port 123 and set the local time Default is Enabled A Note About the Outbox In order for messages in the outbox to have a valid date time stamp do one of the following options e SNTP Client must be enabled and the Ethernet connection must be live to the Internet Or e Enter the MultiModem iSMS phone number on the Network Setup gt Cellular Modem screen Server Enter the SNTP server name or IP address to which the SNTP Client must contact in order to update the time The default is time nist gov Polling Time Enter the polling time at which the SNTP client requests the server to update the time Default is 30 minutes Time must be entered in minutes Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 30 Chapter 4 Using the Web Interface Administration SNTP Client Time Zone Configuration Time Zone Enter your time zone Default UTC Universal Coordination The greenwichmeantime com Web site has Time Zone information in detail or you can find a portion of the Time Zone abbreviations in Appendix E of this manual Time Zone Offset Enter hh mm Default 06 00 Offset is the amount of time varying from the standard time of a Time Zone Daylight Co
48. Factory Defaults option found in the Administration menu Press and hold the Reset button until the Status LED turns off and then release it Do not press this button unless you want to restore all settings Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 10 Chapter 1 Safety Information and Product Description Panel Mounting SF 100 The SF 100 model can be panel mounted with screws spaced according to the measurement shown 11 75 cm 4 625 inches 16 35 cm 5 4375 inches Note Use either 6 or 8 pan head screws for all four mount locations 11 Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators Chapter 1 Safety Information and Product Description Rack or Wall Mounting SF 400 800 The MultiModem SF 400 800 units can be rack or wall mounted with screws using the mounting brackets INI SIS Q e Book Q RACK MOUNT WALL MOUNT Rack Mounting Ensure proper installation of the unit in a closed or multi unit enclosure by following the recommended installation as defined by the enclosure manufacturer Do not place the unit directly on top of other equipment or place other equipment directly on top of the unit If installing the unit in a closed or multi unit enclosure ensure adequate airflow within the rack so that the maximum recommended ambient temperature 50 C is not exceeded Ensure that the unit is properly connected to earth groun
49. Inc MultiModem iSMS User Guide for Administrators 34 Chapter 4 Using the Web Interface Administration Factory Defaults Administration Factory Defaults Administration gt gt Factory Defaults Reset to Factory Defaults Factory Defaults Note Factory Defaults will reset all configuration parameters to factory default configuration Reset MultiModem iSMS Defaults MultiModem iSMS Defaults MultiModem iSMS Defaults Note MultiModem iSMS Defaults will reset the Address Book Groups Inbox Outbox amp all the configurations Reset to Factory Defaults Click the Factory Defaults button to set all configuration parameters to the factory default settings This includes setting the administrator account password back to admin and deleting all User accounts Performing this function does NOT delete entries out of the Address Book Groups Inbox or Outbox databases Invoke the Factory Defaults option when you want to set the default encoding type per the SMS Settings menu option Reset MultiModem iSMS Defaults Clicking the MultiModem iSMS Defaults button will load all system configuration parameters to the original factory default settings including default encoding type AND it will delete all entries that may be in the Address Book Groups Inbox and Outbox databases Invoking the MultiModem iSMS Defaults is a full default Note The back panel Reset button performs the same function as the MultiModem iSMS
50. Mode Configuration of the Non Polling Mode HTTP Receive API Using the MultiModem iSMS Web Admin Interface Non Polling Receive API Configuration Non Polling Receive API Status v Protocol HTP O TCP Server Port 20 Server Default Page Server Authentication v Username Password Post Interval o seconds POST Packet Format with Authentication POST cgi bin postquery cgi HTTP 1 1 HOST 192 168 2 2 80 User Agent MultiModem iSMS 1 40 Accept text xml application xml application xhtml xml text html q 0 9 text plain q 0 8 application msword application vnd ms powerpoint image png Accept Language en us en q 0 50 Accept Encoding gzip deflate Accept Charset ISO 8859 1 utf 8 q 0 7 q 0 7 Keep Alive 300 Connection keep alive Content Type application x www form urlencoded Content Length 395 username SMSFINDER amp password zSMSFINDER amp XMLDATA 963C963Fxml9620version963 D9622 1 0962 29620 encoding9 63D96221SO0 8859 1962 2963F963E960D960A963CResponse9 63E960D96A0963CMeessageNotification963E960 D960A963CModemNum ber 3E 2B2 3A19525945092 3C 2 FModemNumber 3E 0D 0A 3 CSenderNumber 3E 2B9198448 95692 3C 2FSenderNumber 3E 0D 0A 3 CDate 3E08 2F03 2F14 3C 2 FDate9 63E960D960A963CTi me963E12963A53963A09963C962FTime963E960D960A963CMessage 63 ETest 60D960A960D963C962F Message963 E960D960A963 C962 FMessageNotification 63E960D960A96A0963C962FResponse9 6
51. Network 192 168 2 0 255 255 255 0 Static Allowed Networks IP Address Enter the IP address of any network you want to allow access to the MultiModem iSMS Subnet Mask Enter the Subnet Mask of any network you want to allow access to the MultiModem iSMS Add Then click the Add button The allowed network displays at the bottom of the screen Note The first entry is the LAN Network which defaults onto this screen Subsequent entries will have Edit and Delete as Command options Administration gt Remote Syslog Use this screen to enable disable the Syslog Client in the MultiModem iSMS and to define the IP address of the Syslog Server The default is Disabled Administration gt gt Remote Syslog Remote Syslog Configuration Remote Syslog Status Remote Syslog Host IP Address Remote Syslog Configuration Remote Syslog Status Check the Remote Syslog Status box to enable this remote syslog Remote Syslog Host IP Address Enter the IP address or resolvable name of your Syslog server Save Then click the Save button Note When Remote Syslog is enabled the Trace Log screens found in the Statistics and Logs menu no longer display data The data is now being sent to your Syslog Server Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 33 Chapter 4 Using the Web Interface Administration Tools Administration Tools This screen
52. Normal Priority 3 High Priority If priority is not specified in the request the default priority is normal Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 79 Appendix A Application Programming Interface API e modem Modem index to send SMS this is only for the SF 400 800 models Range 1 to 4 for SF 400 1 to 8 for SF 800 O for any modem Send API job will be distributed via all the available modems If modem is not specified in the request send API job will be distributed via all the available modems e ton The name in the address book where the SMS is to be delivered must be given within double quotes The maximum size of each recipient s name is 50 bytes e text The message text to be sent Enable Extended ASCII in the MultiModem iSMS to send both ASCII and extended ASCII characters By default Extended ASCII is disabled and the message can have only ASCII characters If Unicode is enabled if enc is not specified in request SMS text should be only in Hexadecimal form If Extended ASCII and Unicode are disabled and spanned SMS value is 1 a maximum of 160 characters can be sent If Extended ASCII is enabled and spanned SMS value is 1 a maximum of 140 characters can be sent If Unicode is enabled and spanned SMS value is 1 a maximum of 70 characters can be sent If the spanned SMS value is more than 1 the maximum number of characters allowed for each encoding scheme is defined as
53. Note About Service Provider Fees 20 Direct Communication to the Cellular Modem esee esee eene nnns nnns nnn 20 SEET esc mnm me IMMINET 21 Using AT Commands to Check Network Registration and Roaming Status 21 CHAPTER 3 ISMS BASICS AND THE SETUP WIZARD eese ee eene eene n nonna sesso sa sos e sea soto sea so ee seio aree sea aote ena anie 22 c r ARIETE 22 Opera Web Btowger 2 R R R 22 NKlme 22 Web Interface Opens c Cr stie c Se A eie aeter ain Ae Seared 22 Navigating E E EE 23 MILI G 23 Table of Menus and Sub Menus ssssnnssssesssesrnssnersseernssrnensseennssrrenssennnssennnssernnssrnnessennnssrnnnnsennnssenensnennn 24 Saving System Configuration Changes csccccsscssssecsscecssecesseecssseecseeesueessseesseeecsaeeussaessessecsesessaeesenaeesenees 25 Save amp Restart Button under Menu Bar eene nn ninh nn nass ss essent ansa sss sessi annis 25 Using the MultiModem iSMS Wizard Setup 26 Use the Wizard Setup for Quick Configeuration 26 Operi the Wizard KEE Re EE 26 Save amp CHIC 27 Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 3 Table of Contents CHAPTER 4 USING THE MULTIMODEM ISMS WEB INTERFACE
54. S to add the phone number and name to the address book Notice the use of the semicolon in this message e Click Send The following message displays Your request is being processed e Click OK Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 71 Chapter 6 SMS Examples 5 Checkthe Outbox and you will see that the message was sent SMS Services gt gt Outbox To SMS Date amp time 6126361654 jadd SF 100 Tue Jan 1 00 02 14 2008 6 Checkthe Inbox and you will see that the message was received This verifies that the cellular modem is functioning SMS Services gt gt Inbox Note Sometimes you may have to refresh this screen and wait several minutes for the cellular provider to deliver the message 7 Go to the SMS Services gt Address Book You will see the trigger SMS text message was processed and the name and phone number were added to the address book SMS Services gt gt Address Book Phone Number 16126361654 Starting with Note The phone number is entered with a 1 in front of it This indicates the address phone number was entered into the address book using a trigger message Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 72 Chapter 6 SMS Examples Creating a Broadcast Message for Future Use In this example a school wants to be prepared to send a message that school is closed for t
55. Save button SIM Number SIM Number Specify the cellular phone number that the wireless provider assigned to your account Do not enter dashes Example 6125551234 The MultiModem iSMS uses as an alternate means of synchronizing the system clock If you are using SNTP for your time stamp you do not need to enter a SIM number Note If your SIM card is locked you cannot send SMS messages When a number is entered in this field upon system start up after the port is done being initialized and has registered on the cellular network the unit will send an SMS with the text Time Setting Loopback Message to the defined number The Cellular Network will route the SMS back to this port assuming the account associated to the SIM in this port is setup correctly and the number you entered matches that of the SIM The MultiModem iSMS will then use the time stamps found within the header of this specific SMS to set it s internal clock This message Time Setting Loopback will be counted in the SMS Statistics and Listed in the Trace Logs Sent and Received categories This message will be logged in the SMS Inbox however it will not be logged in the SMS Outbox Save Click the Save button each time before selecting the next modem from the modem tabs above Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 38 Chapter 4 Using the Web Interface TCP Connection The TCP Connection feature is a per modem port feature tha
56. UI Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 89 Appendix A Application Programming Interface API Error Codes Error Code Error Description Response to 601 Authentication Failed Send API Query API 602 Parse Error Send API Query API 603 Invalid Category Send API 604 SMS message size is greater than 160 chars Send API 605 Recipient Overflow Send API 606 Invalid Recipient Query API 607 No Recipient Send API 608 MultiModem iSMS is busy can t accept this request Send API Query API 609 Timeout waiting for a TCP API request Send API 610 Unknown Action Trigger Send API 611 Error in broadcast trigger Send API 612 System Error Memory Allocation Failure Send API Query API Invalid Modem Index Send API 613 In SF 400 if modem index given is not within O to 4 In SF 800 if modem index given is not within O to 8 Invalid device model number Send API 614 model number is not detected properly to validate the modem index 615 Invalid Encoding type Send API 616 Invalid Time Date Input Receive API 617 Invalid Count Input Receive API 618 Service Not Available Non Polling Receive API is Receive API enabled so Polling Receive API service is not available 619 Invalid Addressee Receive API 620 Invalid Priority value Send API 621 Invalid SMS text Send API This error code is given if the following is not true If enc 2 SMS tex
57. a Iran Iraq Libya Montenegro North Korea Pakistan Serbia Sudan Syria nor any other country to which the United States has prohibited export will not download or by any other means export or re export the Programs either directly or indirectly to the above countries nor to citizens nationals or residents of the above countries am not listed on the United States Department of Treasury lists of Specially Designated Nationals Specially Designated Terrorists and or Specially Designated Narcotics Traffickers nor am listed on the United States Department of Commerce Table of Denial Orders will not download or otherwise export or re export the Programs directly or indirectly to persons on the above mentioned lists will not use the Programs for and will not allow the Programs to be used for any purposes prohibited by United States law including without limitation for the development design manufacture or production of nuclear chemical or biological weapons of mass destruction Licensee agrees that by purchase and or use of the Software s he hereby accepts and agrees to the terms of this License Agreement Multi User Limited Warranty and License Agreement The software contained in this package is licensed by Multi Tech Systems Inc to the original end user purchaser hereafter referred to as Licensee of this product for site use A site is defined as a single business government or academic location such as a buil
58. ach entry simply check Select All and then click Delete Search To search for an entry type in the beginning letters of a name Then click the Search button You can enter a new starting point at anytime if your search does not yield the results you wanted Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 63 Chapter 4 Using the Web Interface Import amp Export Address Book Export Import amp Export Address Book Export Use this screen to export the contents of the MultiModem iSMS Address Book The export creates a CSV file with 4 fields values per record Firstname Lastname Description Phone Number This csv file is then tarred and zipped The created csv file is ideal for importing it into a different MultiModem iSMS server It can also be imported by any other application that supports csv formatted files e mail programs business applications etc Note Please ensure that the browser you are using to view the MultiModem iSMS has pop ups enabled or you will miss important information windows Export Address Book Import amp Export Address Book gt gt Export Address Book Export Address Book Export Address Book Export Address Book Click the Export button to save the address book of this MultiModem iSMS to the workstation that is accessing the MultiModem iSMS The address list is saved in the following format a zipped up file tar gz The CSV file is saved wi
59. amples for action trigger with enc 2 To Add an entry in the Address book Configured trigger 41 42 43 with enc 2 Name 61 62 63 64 abcd Phone number 39 38 38 36 30 39 38 38 36 30 9886098860 http 192 168 2 1 portnumber sendmsg user userl amp passwd userl amp cat 3 amp enc 2 amp text 41 42 43 3a 61 62 63 64 3a 39 38 38 36 30 39 38 38 36 30 Here 3a is the equivalent hexadecimal for semi colon Instead of 3a we can use 3b equivalent hexadecimal value for colon also To Add a group name Configured trigger 44 45 46 with enc 2 Group name 65 66 67 68 efgh http 192 168 2 1 portnumber sendmsg user userl amp passwd userl amp cat 3 amp enc 2 amp text 44 45 46 3b 65 66 67 68 To Add a group name with a member and phone number Configured trigger 44 45 46 with enc 2 Group name 65 66 67 68 efgh Name 61 62 63 64 abcd Phone number 39 38 38 36 30 39 38 38 36 30 9886098860 http 192 168 2 1 portnumber sendmsg user userl amp passwd userl amp cat 3 amp enc 2 amp text 44 45 46 3b 65 66 67 68 3b 61 62 63 64 3b 3953 8 38 36 30 39 38 38 36 30 To Add a group name with a member should exist in Address book Configured trigger 44 45 46 with enc 2 Group name 65 66 67 68 efgh Name 61 62 63 64 abcd http 192 168 2 1 portnumber sendmsg user userl amp passwd userl amp cat 3 amp enc 2 amp text 44 45 46 3b 65 66 67 68 3b 61 62 6
60. ance Statistics Jobs Distributed sed o Disabled jo Load Balancing Statistics Slaves List of possible slave units Load Load for specific slave unit or Disabled for units not participating in load balancing Jobs Distributed The number of jobs that have been given to the specific unit Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 67 Chapter 4 Using the Web Interface Statistics amp Logs Log Traces Statistics amp Logs Log Traces The Log Traces screen provides detailed information about SMS messages API functions and the SMS system per modem SMS Logs Sent Received Failure Live Send API Logs Status Failure HTTP API Live TCP API Live Receive API Logs Live Failure Load Balance Logs System Logs The number of logged messages is dependent upon the amount of memory Typically the log can store information for about 500 messages Multi c Administration Network Setup SMS Services Triggers Utilities Import amp Export Address Book Statistics amp Logs Statistics amp Logs System Information SMS Statistics To View Logs Help Home Wizard Setup Save amp Restart Logout Modemi Modem2 Modem3 Modem4 SMS Sent Log SMS Received Log SMS Failure Log SMS Live Log Show Show Send API Logs Send API Status Log Send API Failure Log Send HTTP API Live Log S
61. and the broadcast message will not be sent Default is ASCII To Select the Groups who will receive this broadcast message Click Groups to display your list of group choices If you change your mind you can highlight the name of a group and click Delete to remove a group from the list Authenticate Check the Authenticate box if you want this trigger code or word and the broadcast message to be managed by the authentication function If this option is not enabled unchecked upon receipt of the Trigger Message the broadcast is initiated When this option is enabled the sender of the Trigger Message phone number is verified to be listed as an Authentic User before the broadcast is initiated If the Sender is not Authentic the broadcast is not performed Authentic Users Select the Authentic Users who are allowed to trigger a broadcast message Priority Select a priority level from Low Normal or High Default is Normal Save or Cancel Click the Save button or if you change your mind and do not want the information saved click Cancel Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 56 Chapter 4 Using the Web Interface Triggers Action Triggers Triggers Action Triggers Action Triggers are the codes or words sent from a remote cell phone and received by the MultiModem iSMS the trigger will execute the action associated with it This is a setup screen no messages are sent from thi
62. ation for this action and then click Save If you want to disable Authentication for this action simply click Cancel Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 57 Chapter 4 Using the Web Interface Table of Trigger Codes and Trigger Actions act tri configured grp name Example DELG Building 201 joe smith Trigger Objective Configuring the Trigger Code and Its Action Code Word Associated Trigger Action ADD To add an entry in the Configuration format Adds name with number address book act tri configured name number to address book Example ADD joe smith 7635554174 Configuration format Adds name with sender s act tri configured name number to address book Example ADD joe smith Configuration format Adds name and number act tri configured of sender to address Example ADD book ADDG To add a group name Configuration format Creates a group with a and an entry Note act tri configured grp name group name The same action Example ADDG Building 201 trigger message is used for creating a group name and adding an entry to a group So in the interface there will be one configuration for both Configuration format Adds name with number act tri configured grp name name to a group Group must number already exist Example ADDG Building 201 joe smith 7635554174 Configuration format Adds name to a group act tri configur
63. ay End Time Set the end time to use during Daylight Saving mode The default is 02 00 hh mm Save Button Click the Save button to save these settings Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 31 Chapter 4 Using the Web Interface Administration Administrative Access Administration Administrative Access Use this screen to set up the password that will be used by the administrator and to set an automatic inactivity disconnection interval Additionally use this screen to define which TCP port the Web Management interface listens on Administration gt gt Admin Access Change Password Old password New password Confirm password Web interface inactivity time out Time Before Automatic Disconnect ___ seconds Administrative Access HTTP Port Administrative Access HTTP Port Change Password Old Password New Password Confirm Password To change the password enter the existing password in the Old Password field enter the new password into the New Password field and confirm your new password by re entering it into the Confirm Password entry field Click the Save button Note You should change the password immediately after initial installation and configuration and also change it regularly thereafter Web Interface Inactivity Time Out Time Before Automatic Disconnect An automatic inactivity disconnection interval is part of this firmware for security purpose
64. bject of a different potential Perform the procedure below removal of chassis cover described in this section only at an ESD workstation using an antistatic wrist strap If such a station is not available you can provide some ESD protection by wearing an antistatic wrist strap and attaching it to a metal ground screw lug next to power switch of MultiModem iSMS chassis 3 Use a small screwdriver to remove the six 6 screws on the back of the MultiModem iSMS as shown by the red circles below Then lift the top cover from the back of the unit and then slide towards the front to remove ETHERNET MMAND o60000020 M ee 4 Insert the SIM cards into the SIM card slots on the internal wireless modems Each modem has a graphic line depicting the correct SIM card orientation These receptacles are highlighted by the two red boxes in the illustration below SF 800 model shown 5 Tore attach the cover start with the cover tilted up and align the teeth with the gaps between those on the bottom of the chassis as shown by the red arrows in the illustration above Rotate the cover down and push towards the rear of the unit until it is flush Insert the six 6 screws back in to the unit and tighten Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 9 Chapter 1 Safety Information and Product Description Modem Numbering When using the Web interface the modem tabs correspond
65. ca 10 hours HAT Heure Avanc e de Terre Neuve North America 2 30 hours HAY Heure Avanc e du Yukon North America 8 hours HNA Heure Normale de l Atlantique North America 4 hours HNC Heure Normale du Centre North America 6 hours HNE Heure Normale de l Est North America 5 hours HNP Heure Normale du Pacifique North America 8 hours HNR Heure Normale des Rocheuses North America 7 hours HNT Heure Normale de Terre Neuve North America 3 30 hours HNY Heure Normale du Yukon North America 9 hours MDT Mountain Daylight Time North America 6 hours MST Mountain Standard Time North America 7 hours NDT Newfoundland Daylight Time North America 2 30 hours NST Newfoundland Standard Time North America 3 30 hours PDT Pacific Daylight Time North America 7 hours PST Pacific Standard Time North America 8 hours Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 111 Appendix F End User License Agreement EULA Multi Tech Systems Inc Multi User Software License Agreement IMPORTANT READ BEFORE OPENING OR ACCESSING SOFTWARE This is a basic software license granted by Multi Tech Systems Inc a Minnesota corporation with its mailing address at 2205 Woodale Drive Mounds View MN 55112 This is a legal agreement between you either an individual or a single entity and Multi Tech Systems Inc for the Multi Tech software product enclosed which includes computer software and may include associated me
66. case The password can be up to 12 characters Later you will want to change the password from the default admin to something else If Windows displays the AutoComplete screen you may want to click No to tell the browser to not remember the password for security reasons Password Caution Use a safe password Your first name spelled backwards is not a sufficiently safe password a password such as xfT35 4 is better It is recommended that you change the default password Create your own password Web Interface Opens This is the Home screen of the Web management interface from which you can access all setup functions Note Only the top portion of the Home screen is shown here Administration Network Setup SMS Services Triggers Utilities Import amp Export Address Book statistics amp Logs Help Home Wizard Setup Save amp Restart Logout g Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 22 Chapter 3 iSMS Basics and Setup Wizard Navigating the Screens Before using the Web Interface you may find the following information about navigating through the screens and the structuring of the menus helpful Administration Network Setup SMS Services Triggers Utilities SMS Services SMS Services gt gt Address Book Menus Each Menu bar selection has its own sub menu which displays on the left side of the screen When you click one of the Main Menu choices the
67. cular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Plug the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the CFR 47 rules Operation of this device is subject to the following conditions 1 This device may not cause harmful interference and 2 this device must accept any interference that may cause undesired operation Warning Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 116 Acton E 57 58 Address Book in SMS Services ccssscccceessssseeeeeeessseeeeee 40 Address List Format 1 64 Admin ACCESE hesiari 32 Administration gt Admin Access TES Administration gt Admin Access Allowed Networks 33 Administration gt Factory Defaults eese 35 Administration Remote Syslog Administration gt SNTP Client eese Ad
68. d SMS e Issue query command to query the status of send SMS Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 91 Appendix A Application Programming Interface API TCP Send API Format sendmsg user admin amp passwd admin amp cat l amp enc O amp priority 1 amp modem 1 amp to 491 9844895691 amp ton Bob amp group eng amp text Here is the test messag Notes enc and priority parameters are optional enc Encoding type to send SMS Optional field Range 0 to 3 0 SMS text should be in ASCII form 1 SMS text should be in Extended ASCII form 2 SMS text should be in hexadecimal form i e each hexadecimal value length should be maximum 4 and each hexadecimal value should be separated by a semi colon Example 0645 41 646 3 SMS text should be in decimal form i e each decimal Value length should be maximum 5 and each decimal value should be separated by a semi colon Example 1605 65 65300 Note Maximum decimal value allowed is 65535 If enc is not specified in the send API request default enc will be the configured settings in SMS settings page i e enc 2 if Unicode is enabled enc 1 if Extended ASCII is enabled enc 0 if both Extended ASCII and Unicode are disabled priority Priority to send SMS Optional field Range 1 to 3 1 Low Priority 2 Normal Priority 3 High Priority If priority is not specified in the request default priority is set to normal mode
69. d Sublet Addyesses ieieso Eege Sgr 106 System Information Eg nerit 65 ENIM PE M 28 de GET Te EE 39 TCP IP Communication 17 Temperature 5 cnr 13 Time Before Automatic Discotinect 5 nrc 32 Time SAMP E M Time zone configuration TOOLS Triggers Action Triggers Triggers gt Authentic List Thegers Broadcast E Ttgsers Pre Comi sured SMS eet ons 59 Users ti SMS Services ione eet tte tie eere nere nee Utilities gt Backup Utilities gt Firmware Upgrade SN TP SLT M bucal T Statistics amp Logs Log Traces T WEEE Directive Statistics amp Logs gt SMS Statistics esse 66 ET Statistics amp Logs gt System Information eects 65 Wizard Setup iier oet eee tan PUD ASI ee M 23 Multi Tech Systems Inc iSMS User Guide for System Administrators 118
70. d automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings C Obtain an IP address automatically IP address Subnet mask Default gateway C Obtain DNS server address autamaticalls r Use the following DNS server addresses Preferred DNS server i Alternate DNS server e Advanced Important Note If this screen opens and displays your current IP configuration we suggest you record this information for future reference i e after the MultiModem iSMS is configured you may wish to return this PC to its original settings e To seta Fixed IP Address for the workstation select Use the following IP address Enterthe workstation IP Address Example 192 168 2 x Note The x in the address cannot be the number O 1 255 or any number already in use by a computer or device on this network Enter the workstation Subnet Mask 255 255 255 0 Enter the workstation Default Gateway This can be left blank when the MultiModem iSMS is on the same network and subnet Note The workstation settings must be in the same subnet range as the MultiModem iSMS The factory default settings for the MultiModem iSMS are IP Address 192 168 2 1 Subnet Mask 255 255 255 0 Default Gateway 192 168 2 2 e Use the following DNS server addresses For initial communication with the MultiModem iSMS DNS information is not
71. d by verifying that it is reliably grounded when mounted within a rack If a power strip is used ensure that the power strip provides adequate grounding of the attached apparatus When mounting the equipment in the rack make sure mechanical loading is even to avoid a hazardous condition The rack used should safely support the combined weight of all the equipment it supports Ensure that the mains supply circuit is capable of handling the load of the equipment See the power label on the equipment for load requirements This equipment should only be installed by properly qualified service personnel Only connect like circuits connect SELV Secondary Extra Low Voltage circuits to SELV circuits and TN Telecommunications Network circuits to TN circuits Note The ambient temperature of the rack interior must not exceed 50 Celsius 19 Inch Rack Enclosure Mounting Procedure Attaching the MultiModem iSMS to the rail of an EIA 19 inch rack enclosure will likely require two persons Essentially the technicians must attach the brackets to the MultiModem iSMS chassis with the screws provided as shown in the figure above and then secure unit to rack rails by the brackets Because equipment racks vary screws for rack rail mounting are not provided Follow the instructions of the rack manufacturer and use screws that fit 1 Position the right rack mounting bracket on the MultiModem iSMS using the two vertical mounting screw holes 2 Secure
72. dia printed materials and online or electronic documentation SOFTWARE PRODUCT The SOFTWARE PRODUCT also includes any updates and supplements to the original SOFTWARE PRODUCT provided to you by Multi Tech Any software provided along with the SOFTWARE PRODUCT that is associated with a separate end user license agreement is licensed to you under the terms of that license agreement By installing copying downloading accessing or otherwise using the SOFTWARE PRODUCT you agree to be bound by the terms of that separate end user license agreement This copy of Multi Tech Systems software is provided only on the condition that you Customer agree to the following license agreement READ THIS LICENSE CAREFULLY If you do not agree to the terms contained in this license return the packaged program UNOPENED to the place you obtained it If you agree to the terms contained in this license fill out the enclosed Software Registration Card and return the card by mail Registration may also be done on Multi Tech Systems web site at www multitech com register Opening the packaged program constitutes agreement to be bound by the terms and conditions of this Software License Agreement Your right to use the software terminates automatically if you violate any part of this software license agreement Multi Tech Software License Agreement Multi Tech Systems Inc MTS agrees to grant and Customer agrees to accept on the following terms and conditions a non t
73. ding a floor of a building a campus etc and covers no more than 250 users at that location A licensee may be a Local Area Network administrator MIS director purchasing agent or other representative who acts on behalf of the users at that single site This license provides for use of the distribution diskette other accompanying programs where applicable and one copy of the documentation The software programs and installation utilities hereafter referred to as Software consist of the computer program files included on the original distribution diskette s or CD ROM s Licensee agrees that by purchase and or use of the Software s he hereby accepts and agrees to the terms of this License Agreement In consideration of mutual covenants contained herein and other good and valuable considerations the receipt and sufficiency of which is acknowledged Multi Tech Systems Inc does hereby grant to the Licensee a non transferrable and non exclusive license to use the Software and accompanying documentation under the following terms and conditions The software is furnished to the Licensee as the single site representative for execution and use on as many workstations as that single site contains for up to 250 users inclusively Software and manuals may be copied with the inclusion of the Multi Tech Systems Inc copyright notice for use within that single site Additional manuals may be ordered from Multi Tech Systems Inc for a nominal charge
74. dous Substances RoHS DNR 2002 95 EC COMPLIANT Multi Tech Systems Inc Certificate of Compliance 2002 95 EC Multi Tech Systems Inc confirms that this product now complies with the chemical concentration limitations set forth in the directive 2002 95 EC of the European Parliament Restriction Of the use of certain Hazardous Substances in electrical and electronic equipment RoHS These Multi Tech Systems Inc products do not contain the following banned chemicals Lead Pb 1000 PPM Mercury Hg 1000 PPM Hexavalent Chromium Cr 6 1000 PPM Cadmium Cd 100 PPM Polybrominated Biphenyl PBB 1000 PPM Polybrominated Diphenyl Ether PBDE 1000 PPM Note 1 Leadusage in some components is exempted by the following RoHS annex therefore higher lead concentration could be found a Lead im high melting temperature type solders i e tin lead solder alloys containing more than 8596 lead b Leadin electronic ceramic parts e g piezoelectronic devices Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 114 Appendix G Regulatory Information Information on HS TS Substances According to Chinese Standards ERA FEE MENTAL RETE FENT EA T di PABA BOSE AER a LP NES MIT mlt AY FT fei A m EIP kraft FEARR Car f rris IE C39 50 there Pe RoHS Pj Y Multi Tech Systems Inc Pm Pup S8 AA A EAA TS RA EA HS HEARRE RR T IRI LA e
75. e Encoding Type Select the encoding type to be used from ASCII Extended ASCII or Unicode Default is ASCII Pre Configured Group Select the groups to receive this pre configured message Click Groups and select the desired groups If you change your mind about a group highlight the group and click Delete to remove it from the list Note that a message can contain only 160 characters including spaces and punctuation Save or Cancel Click the Save button or if you change your mind and do not want the information saved click Cancel Save amp Restart IMPORTANT Note About Saving System Settings When you have completed entering your MultiModem iSMS settings and you are not going to enter any more configuration data you must go to the Save amp Restart menu and perform a Save to Flash Saving to the Flash Memory saves the new settings in the flash prom and prevents the settings from getting lost at the next power up Save Click the Save button to save your system settings to the flash memory Restart is Optional This is optional You do not have to restart the MultiModem iSMS after saving to the flash memory Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 59 Chapter 4 Using the Web Interface Utilities Backup Utilities Utilities Backup The Backup screen has two functions First it lets you save all MultiModem iSMS configuration files into one file for storing externally Export Back
76. e Address Book The MultiModem iSMS can hold up to 50 groups Groups allow you to send SMS messages to many individuals using only a group name For example groups can be established based on a common functionality a location or an activity such as an Administrators group an Engineers group a Building 201 group a Basketball Team group etc Once created group names display on this screen where they can be edited and deleted SMS Services gt gt Groups Groups Groups Click the Create button to display the Create a Group screen Create a Group Note that fields marked with an asterisk are required SMS Services gt gt Create a Group Fields marked with are mandatory fields Group Members Address book Delete Group Name Enter a name for the group you would like to create Maximum number of characters is 10 Group names can be edited Group Members Click Address Book to view the names of all individuals in your Address Book A pop up window from your browser will appear displaying the contents of the Address Book select users and then click Add then close the pop up window The selected address book entries will be listed as group members You may also use the Select the entire Address Book checkbox instead to all entries to this group Highlight a name and click Delete to remove the names of those you do not want in this group Create or Cancel Once you have the group complet
77. e in decimal form i e each decimal Value length should be maximum 5 and each decimal value should be separated by a semi colon Example 1605 65 65300 Note Maximum decimal value allowed is 65535 If enc is not specified in the send API request default enc will be the configured settings in SMS settings page i e enc 2 if Unicode is enabled enc 1 if Extended ASCII is enabled enc 0 if both Extended ASCII and Unicode are disabled Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 87 Appendix A Application Programming Interface API e Modem Modem index to send SMS Range 1 to 4 for SF400 1 to 8 for SF800 0 for any modem Specifying modem for a cat 3 job is not applicable Action trigger is executed even if modem is specified e text The trigger message text to be sent Enable Extended ASCII in the MultiModem iSMS to send both ASCII and extended ASCII chars By default Extended ASCII is disabled and the message can have only ASCII characters If Unicode is enabled if enc is not specified in request SMS text should be only in Hexadecimal form If Extended ASCII is disabled a maximum of 160 characters can be sent If Extended ASCII is enabled a maximum of 140 characters can be sent If Unicode is enabled a maximum of 70 characters can be sent The API can be used to send an action trigger to the MultiModem iSMS If the MultiModem iSMS has a configured action trigger
78. e interface to your Send SMS application when multiple units are needed for increased throughput When multiple iSMS units are available on a network they can be set up to work together to share the outgoing message load This is achieved by designating one unit to be the Master and subsequent units up to 4 to be Slaves Your Send SMS application does not need to make any changes when Load Balancing is enabled The send SMS application will still use either of our send APIs HTTP or TCP to submit SMS messages for sending When the amount of pending messages within the Master reaches a system threshold the Slave units are polled by the Master for availability and if so available pending messages will be distributed dynamically to the slave s Once initiated the Master unit will utilize the slaves until the send queue is reduced sufficiently below the threshold Your Send SMS Application can not specify which slave unit a particular message will be sent through The number of pending messages needed to surpass the threshold is a variable based on the length of each message character count per message and the MultiModem iSMS model number The threshold is increased as the model number increases SMS Services gt gt Load Balancing Load Balancing Status V Slave Configuration stavex slave slaves Slaves Status Username eg Password lt IP Address sis TCP API Port Load Balancing Status
79. e way the administrator entered them on the SMS Services gt Send SMS Users screen e Users must type the passwords created for them by the administrator on the SMS Services gt Send SMS Users e Click Login e The SMS Services gt Send SMS screen displays Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 69 Chapter 5 The User Interface SMS Services Send SMS Help Home SMS Services Logout es gt gt Send SMS To pee Enter Phone Numbers To ET Select the entire Address Book Select Names from Address book the Address Book To ETT Select all the Groups Select Groups Groups SMS Text L Pre Confiqured Message Maximum 160 characters This is the screen from which general users will send SMS text messages original text or pre configured messages The screen options here are the same options available to the administrator SMS Services gt Outbox This screen is also available to Users it lists the SMS text messages sent The list includes the receiver s number the message sent and a timestamp Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 70 Chapter 6 SMS Examples Ensure the SIM Card Is Installed Correctly amp Activated This example will verify that the SIM is installed correctly and that it is activated 1 Power up the MultiModem iSMS
80. ed grp name name Group must already exist Example ADDG Building 201 joe smith ADDSMS To add a pre Configuration format Adds SMS to configured SMS act tri configured SMS preconfigured list Example ADDSMS Building 201 is closed until further notice DEL To delete an entry Configuration format Deletes name with from the address act tri configured name number number from the address book Example DEL joe smith 7635554174 book Configuration format Deletes all entries with act tri configured name this name from the Example DEL joe smith address book DELG To delete a group Configuration format Deletes the group with the group name Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 58 Chapter 4 Using the Web Interface Triggers Pre Configured SMS Triggers Pre Configured SMS Use this screen to compose and save pre configured messages Triggers gt gt Pre Configured SMS Pre Configured SMS Add Pre Configured SMS Click the Add button to open the Add a Pre Configured SMS screen Add a Pre Configured SMS Note that fields marked with an asterisk are required Triggers gt gt Add a Pre Configured SMS Fields marked with are mandatory fields Pre Configured SMS Left 462 Spanned 1 Encoding Type X Pre Configured Group Cancel Pre Configured SMS Enter the text for your Pre Configured SMS Messag
81. ed click the Create button After creation you will be returned to the Group page If you want to start over or abandon the process click the Cancel button Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 42 Chapter 4 Using the Web Interface SMS Services International Number SMS Services Send SMS Users SMS Services International Number Use this screen to allow or disallow SMS messaging to international numbers International numbers are identified according to the number of digits SMS Services gt gt International Number Disable International Number Maximum Digits Disable International Number If Disable International Number is checked this is the default SMS messages can be sent to phone numbers limited by the maximum allowed digits entered in the Maximum Digits field If Disable International Number is NOT checked SMS messages can be sent to any phone number Maximum Digits Enter the number of digits you want to be allowed when Disable International Number is checked The default is 11 digits Save Click the Save button SMS Services Users Use this screen to create a list of users who can have limited access to the MultiModem iSMS to send SMS messages and monitor their associated outbox The screen shown here includes an example of an entry entitled JoeSmith Once a user is entered the Delete checkbox is available SMS Services gt gt User
82. ed ASCII 402 Unicode 192 Encoding Type Select the encoding type that you want the SMS message to be sent as Options ASCII default Extended ASCII Unicode e When Extended ASCII is selected an Extended ASCII link is added under the SMS Text box providing a keyboard of extended ASCII characters that can be added into the SMS Test message e When Unicode is selected you need to choose from Hexadecimal Decimal or Language for the Unicode type If Language is selected an additional drop down box will appear with specific language selections When a language is selected clicking on the link after the Pre Configured Message link will bring up a virtual keyboard that will allow you to enter the specified text in the SMS Text message box E http 192 168 2 1 ARABIC SCRIPT Microsoft Internet Explorer wW wW G wW GJ w 9 GJ w GJ G9 w CJ Du rJ usd Gag ind Gad Gnd Ld Gg nj Gg ind und d nd d lj U JE EJUJUJ UJ EJ EJ GJ GE G E CE JEJUJGS GJ el s C GT Le e DH eleleeie r1rmrarrn Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 48 Chapter 4 Using the Web Interface SMS Services Send SMS Modem Here you may select a specific modem from which to send the message or you may leave it at the default of Any Priority Here you can set the priority level for the message to be sent When messages enter the queue to be sent the priority levels will be compared and the messages
83. ed Subnet Addresses N N N 160 N N N 161 166 N N N 167 N N N 168 N N N 169 174 N N N 175 N N N 176 N N N 177 182 N N N 183 N N N 184 N N N 185 190 N N N 191 N N N 192 N N N 193 198 N N N 199 N N N 200 N N N 201 206 N N N 207 N N N 208 N N N 209 214 N N N 215 N N N 216 N N N 217 222 N N N 223 N N N 224 N N N 225 230 N N N 231 N N N 232 N N N 233 238 N N N 239 N N N 240 N N N 241 246 N N N 247 N N N 248 N N N 249 254 N N N 255 Network Number Hosts Available Broadcast Address 255 255 255 252 N N N O N N N 1 2 N N N 3 30 N N N 4 N N N 5 6 N N N 7 N N N 8 N N N 9 10 N N N 11 N N N 12 N N N 13 14 N N N 15 N N N 16 N N N 17 18 N N N 19 N N N 20 N N N 21 22 N N N 23 N N N 24 N N N 25 26 N N N 27 N N N 28 N N N 29 30 N N N 31 N N N 32 N N N 33 34 N N N 35 N N N 36 N N N 37 38 N N N 39 N N N 40 N N N 41 42 N N N 43 N N N 44 N N N 45 46 N N N 47 N N N 48 N N N 49 50 N N N 51 N N N 52 N N N 53 54 N N N 55 N N N 56 N N N 57 58 N N N 59 N N N 60 N N N 61 62 N N N 63 N N N 64 N N N 65 66 N N N 67 N N N 68 N N N 69 70 N N N 71 N N N 72 N N N 73 74 N N N 75 N N N 76 N N N 77 78 N N N 79 N N N 80 N N N 81 82 N N N 83 N N N 84 N N N 85 86 N N N 87 N N N 88 N N N 89 90 N N N 91 N N N 92 N N N 93 94 N N N 95 N N N 96 N N N 97 98 N N N 99 N N N 100 N N N 101 102 N N N 103 N N N 104 N N N 105 106 N N N 107 N N N 108 N N N 109 110 N N N 111 N N N 112 N N N 113 114 N N N 115 N N N 116 N N N 117 118 N N N 119 N
84. end TCP API Live Log Show Show Show Receive API Logs Receive API Live Log Receive API Failure Log Show Show System Log Show Click the Show button to view the desired Log for the modem number selected from the tabs above Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 68 Chapter 5 The Non Administrative User Interface Introduction This chapter covers the Web Interface available to non administrative users Non administrative users have access to the Send SMS menu and an Outbox tied to their account Users browse to the address of the MultiModem iSMS login using the name and password created by the administrator and can then send messages from the SMS Services Send SMS screen Note Users are identified and setup by the Administrator on the SMS Send SMS Users screen Web Interface Available to Non Administrative Users The only screens available to users are the following SMS Services screens e Send SMS e Outbox How Non Administrative Users Login Note Be sure that the MultiModem iSMS is cabled and that the power is connected as shown in Chapter 2 1 Open a Web browser on the PC 2 Type in the address of the MultiModem iSMS resolvable name or IP address http 192 168 2 1 DN http 198 168 2 1 3 The Login screen for the MultiModem iSMS displays User Name Password e Users must type their names th
85. er s number on incoming SMS messages For example 17632493555 instead of just 7632493555 To determine the exact format use your cell phone and send a simple text message to the phone number SIM card in port 1 of your MultiModem iSMS then go to the SMS Live Log menu in Trace Logs for Port 1 and view the CMT unsolicited response SMS text message received by the cellular modem in port 1 The following is an example of a received SMS as shown in the SMS Live Log CMT 17632346274 10 08 06 15 52 35 20 145 4 0 0 16363848827 145 26 simple message from your phone Description Enter any additional information about this phonebook entry that will aid in your contacting or identifying this person The maximum number of characters is 120 including spaces and punctuation Groups If you want this person to be a member of a phonebook group select the group name from this box Note Group names must be entered on the SMS Services gt Groups screen before they will display here Save or Cancel Click the Save button to save the entries or click Cancel if you want to start over on this screen or want to end the entries from the last Save Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 41 Chapter 4 Using the Web Interface SMS Services Groups SMS Services Groups Use this screen to create groups of recipients names and phone numbers of mobile end points A group is made up of entries from th
86. er to Chapter 1 Front Panel LEDs Antenna Notes e Be sure to locate this appliance where there is wireless coverage e The antenna must be attached in order for the MultiModem iSMS to be operational e Maintain a separation distance of at least 20 cm 8 inches between the transmitter s antennas and the body of the user or nearby persons The product is not designed for nor intended to be used in applications within 20 cm 8 inches of the body of the user Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 15 Chapter 2 Getting Started SF 400 800 Cabling e e ETHERNET COMMAND 6666002020 M e 1 Plug one end of a RJ 45 cable into the LAN port on the MultiModem iSMS and the other end into your network or workstation interface Attach the cellular antennas Connect the provided power supply cable to the 9 volt power port on the back of the MultiModem iSMS and plug the other end into an AC power outlet The unit s front panel Status and LAN LEDs should report normally approximately 30 seconds after power is applied Refer to Chapter 1 Front Panel LEDs Antenna Notes e Be sure to locate this appliance where there is wireless coverage e The antenna must be attached in order for the MultiModem iSMS to be operational e Maintain a separation distance of at least 20 cm 8 inches between the transmitter s antennas and the body of the user or nearby persons The product i
87. er to better serve our customers manage support requests and shorten resolution times we have created the online web portal allowing you to submit questions regarding Multi Tech products directly to our technical support team Get answers to your most complex questions ranging from implementation troubleshooting product configuration firmware upgrades and much more To create an account and submit a Support Case on the Portal visit support multitech com Knowledge Base and Support Services www multitech com en US SUPPORT The Knowledge Base provides immediate answers to your questions and gives you access to support resolutions for all Multi Tech products Visit our support area on the website for other support services Technical Support Country By Email By Phone Europe Middle East Africa support multitech co uk 44 118 959 7774 U S Canada all others support multitech com 800 972 2439 or 763 717 5863 Warranty Warranty and repair information for your product can be found at http www multitech com en_US COMPANY Policies warrant Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 2 Table of Contents Contents CHAPTER 1 SAFETY INFORMATION AND PRODUCT DESCRIPTION e ee eene eene eene nennen nnne KREE tnnt n sss su usata etes nnn 6 Satety AIME RET I E D 2 o EE 6 Ethernet Port Ca tlon ce ce rei er e Ue RO de cate ien tec des EE ec deese ed 6 Handling Precautions
88. essage can have only ASCII characters If Unicode is enabled and if enc is not specified in request SMS text should only be in Hexadecimal form If Extended ASCII and Unicode are disabled and spanned SMS value is 1 a maximum of 160 characters can be sent If Extended ASCII is enabled and spanned SMS value is 1 a maximum of 140 characters can be sent If Unicode is enabled and spanned SMS value is 1 a maximum of 70 characters can be sent If the spanned SMS value is more than 1 the maximum number of characters allowed for each encoding scheme is defined as follows where n represents the span value ASCII n 154 characters Extended ASCII n 134 characters Unicode n 64 characters Any characters entered beyond the allowed limit will be chopped off Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 82 Appendix A Application Programming Interface API Sending a Broadcast Trigger Message We can use the API to send a broadcast trigger message to the MultiModem iSMS HTTP API format is http 192 168 2 1 portnumber sendmsg user user2 amp passwd user2 amp cat 2 amp enc 0 amp modem 5 amp text messag Or http 192 168 2 1 portnumber sendmsg user user2 amp passwd user2 amp cat 2 amp enc 2 amp modem 5 amp text message should be hexadecimal form Or http 192 168 2 1 portnumber sendmsg user user2 amp passwd user2 amp cat 2 am
89. essage is also sent to the sender of the trigger indicating the trigger was received and the broadcast invoked Triggers gt gt Broadcast Triggers Broadcast Triggers Broadcast Triggers Click the Add button to display the Add a Broadcast Trigger screen Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 55 Chapter 4 Using the Web Interface Triggers Broadcast Triggers Continued Add a Broadcast Trigger Note that the fields marked with an asterisk are required This is a setup screen no messages are sent from this screen Triggers gt gt Add a Broadcast Trigger Fields marked with are mandatory fields Trigger Message Spanned 1 Pre Confiqured Message Spanned 1 To Authenticate Authentic Users Save Cancel Trigger Message Type in a code or word that will be used to trigger the sending of the Broadcast Message Broadcast Message Type in a message that will be broadcast when the trigger code or word is received or click Pre Configured Message if you want to use one of these messages as your broadcast message Encoding Type Select the encoding type to be used from ASCII Extended ASCII or Unicode This applies to both the Trigger Message and the Broadcast Message The received trigger message must be encoded in the same format as specified in the Broadcast Trigger otherwise the trigger will not match
90. f waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the seller from whom you purchased the product 06 27 2005 Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 110 Appendix E Time Zone Abbreviations This list represents a portion of the abbreviations used for different Time Zones All of those listed here are valid entries for the MultiModem iSMS products Code Name Region UTC Variance ACDT Australian Central Daylight Time Australia 10 30 hours ACST Australian Central Standard Time Australia 9 30 hours AEDT Australian Eastern Daylight Time or Australian Eastern Summer Time Australia 11 hours AEST Australian Eastern Standard Time Australia 10 hours AWDT Australian Western Daylight Time Australia 9 hours AWST Australian Western Standard Time Australia 8 hours CXT Christmas Island Time Australia 7 hours EDT Eastern Daylight Time Australia 11 hours NFT Norfolk Island Time Australia 11 30 hours WDT Western Daylight Time Australia 9 hou
91. gnal is not detected or if a SIM card is not installed in the modem SF 100 SIM Card Installation A SIM Subscriber Identity Module card is required in order for the MultiModem iSMS to operate on a GPRS network To install the SIM card 1 Remove power from the unit before proceeding 2 Usea small screwdriver to remove the screw closest to the outside edge of the MultiModem iSMS Then swing the SIM slot cover up and over to the left 3 Insert the SIM card into the SIM card slot The following graphic shows a partial front panel illustrating the correct SIM card orientation 25 4 Swing the cover back to its original placement and replace the screw Reattach the power supply Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 8 Chapter 1 Safety Information and Product Description SF 400 800 SIM Card Installation SIM Subscriber Identity Module cards are required for the MultiModem iSMS to operate on a GPRS network To install the SIM cards 1 Power off the unit and unplug the power cord Do not under any circumstances remove protective power supply cover Harmful voltages may be exposed if cover is removed and can lead to electrical shock and or death 2 Electrostatic discharge ESD is the release of stored static electricity that can damage electrical circuitry or components Static electricity is often stored in your body and discharged when you come in contact with an o
92. gotiating 10 100 MHz auto polarity sensing Ethernet interface You can use a traditional straight through RJ 45 Ethernet cable or a cross over RJ 45 Ethernet cable when connecting to an Ethernet port on a hub or switch or when connecting directly to the Ethernet interface of a workstation The LAN connection of the MultiModem iSMS does not support POE Power over Ethernet or 1GHz These features may need to be disabled on the equipment port that the MultiModem iSMS is connected to After your device is properly cabled it must be configured Basic cabling and TCP IP directions are included below See Chapter 3 for basic configurations See Chapter 4 for advanced configurations Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 14 Chapter 2 Getting Started SF 100 Cabling Plug cellular antenna standard SMA into this antenna connector 9Vto32vpc 9 G nese C To a Network Connected PC Power Connection 1 Plug one end of a RJ 45 cable into the LAN port on the MultiModem iSMS and the other end into your network or workstation interface Attach the cellular antenna Connect the provided power supply cable to the 9 volt power port on the back of the MultiModem iSMS and plug the other end into an AC power outlet The unit s front panel Status and LAN LEDs should report normally approximately 30 seconds after power is applied Ref
93. he Groups and press the Delete button and all groups will be deleted Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 47 Chapter 4 Using the Web Interface SMS Text Enter the text of the message you want to send Or SMS Services Send SMS You can choose a Pre Configured Message that you set up on the Triggers gt Pre Configured SMS screen Click the Pre Configured Message text to access a list of pre configured messages After the pre configured message appears in the SMS Text field you may continue to edit the contents of the message SMS Text field Unicode options are also available please see Unicode Use below The message entered will automatically be tracked by the Typed Left and Spanned boxes below the entry field Depending on the Encoding Type the maximum characters allowed will change Typed This field will track the actual number of characters entered into the SMS Text field Left This will count down the number of characters left available in the SMS Text field Spanned This will Show the number of SMS messages that will be needed to send the text as currently entered Messages that need to be spanned will be sent concurrently Each spanned message will be prefixed with 6 characters indicating it is part of a spanned SMS The 6 characters are of3 Where is equal to 1 2 or 3 Maximum Number of Characters Allowed with Spanning ASCII 462 Extend
94. he day The Administrator creates a Trigger Message word Snow and the following Broadcast Message School is closed today This example assumes that a Group called Parents has been created and that SF 100 stands for the Administrator s cell phone number 1 Goto the Triggers Add a Broadcast Trigger screen Fields marked with are mandatory fields Trigger Message Snow be Typed 4 Left 156 Spanned Broadcast Message School is closed today Pre Confiqured Message Typed 23 Left 439 Spanned Encoding Type ASCII Ki Authenticate Parents Groups Delete Authentic Users Authentic List Address book Delete Priority e Enter Snow in the Trigger Message word box Trigger message words or codes are not case sensitive e Enter the Broadcast Message In this case the message is School is closed today e Select the Group that will receive this message In this case the group is Parents e Check the Authenticate box to indicate that this message can be sent by an authenticated user only e The Authentic User selected to trigger this message is SF 100 the Administrator s cell phone Important Note If you plan to use authentication on any entry in the address book the phone numbers of these individuals should be entered exactly as how the Cellular Network presents Sender Number information usually that is with a symbol followed by the count
95. he second part is the API call which is the query therefore it has a post fixed to the call e The third part is for authentication which is in the form of a username and password e The fourth part is the message parameters MultiModem iSMS Call Authentication SMS IP Parameters MM Je E M p ttp 192 168 2 1 portnumber sendmsg user userl amp passwd puserl amp cat 1 amp to 7 634567765 amp text message Where portnumber is optional modem is optional user1 puser1 7634567765 and message are variables configured parameters Note The MultiModem iSMS can be accessed ONLY from the preconfigured allowed networks Example To access the MultiModem iSMS 204 26 122 125 from 125 63 78 44 you MUST add the network 125 63 78 0 to the following MultiModem iSMS screen Admin Access Allowed Networks When HTTP Send API is enabled it is also possible to send SMS from a non browser with a TCP connection to the configured HTTP Port by following the steps below e Initiate a raw TCP connection to the MultiModem iSMS IP address over the HTTP Send API port Example telnet 192 168 2 1 81 e Issue GET command to send SMS e Issue GET command to query the status of send SMS Send API Format GET sendmsg user admin amp passwd admin amp cat 1 amp enc 0 amp priority 1 amp modem 2 amp t 0o 5645676543 amp ton Graham amp group Engineering amp text This 20is 20a 20test 20m essage M J 0 r GET sendmsg user
96. heck box and click the Save button to set Unicode as the factory default This option is used when performing a Reset to Factory Defaults This option is ignored and overwritten when invoking the Reset MultiModem iSMS Defaults option Save Click the Save button to set each changed setting before navigating away from this page Date Configuration Select the format that you want the date to be presented as Options are dd mm yyyy mm dd yyyy and yyyy mm dd where dd represents the day as 2 digits mm represents the month as 2 digits and yyyy represents the year as 4 digits Save Click the Save button Periodic Re registration Enabling this feature causes all modems in the unit to re register un register and then reconnect with the cellular network at the selected interval Use of this feature can prevent the appearance of the MultiModem iSMS Server being camped onto the network The MultiModem iSMS is a stationary 24 7 device and some cellular networks implement rules that limit the max duration a device can be continuously registered You can select the status of re registration to one of several times in hours or Disabled This defaults to Disabled Save Click the Save button Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 46 Chapter 4 Using the Web Interface SMS Services Send SMS SMS Services Send SMS Use this menu to generate a message and then send it to a specific phone number s
97. here the SMS is to be delivered This number has to be given within double quotes The maximum size of each recipient s number is 50 bytes e text The message text to be sent Enable Extended ASCII in the MultiModem iSMS to send both ASCII and extended ASCII characters By default Extended ASCII is disabled and the message could have only ASCII characters Notes If Extended ASCII and Unicode are disabled and spanned SMS value is 1 a maximum of 160 characters can be sent If Extended ASCII is enabled and spanned SMS value is 1 a maximum of 140 characters can be sent If Unicode is enabled and spanned SMS value is 1 a maximum of 70 characters can be sent If the spanned SMS value is more than 1 the maximum number of characters allowed for each encoding scheme is defined as follows where n represents the span value ASCII n 154 characters Extended ASCII n 134 characters Unicode n 64 characters Any characters entered beyond the allowed limit will be chopped off In the HTTP API format example above user1 puser1 7657867765 and message are variables configured parameters Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 78 Appendix A Application Programming Interface API Sending to an Address Book Name The API can be used to send the message to a name in the MultiModem iSMS address book If the name does not exist in the address book the message is dropped HTTP API for
98. igger e enc Encoding type to send SMS Optional field Range 0 to 3 0 SMS text should be in ASCII form 1 SMS text should be in Extended ASCII form 2 SMS text should be in hexadecimal form i e each hexadecimal value length should be maximum 4 and each hexadecimal value should be separated by a semi colon Example 0645 41 646 3 SMS text should be in decimal form i e each decimal Value length should be maximum 5 and each decimal value should be separated by a semi colon Example 1605 65 65300 Note Maximum decimal value allowed is 65535 If enc is not specified in the send API request default enc will be the configured settings in SMS settings page i e enc 2 if Unicode is enabled enc 1 if Extended ASCII is enabled enc 0 if both Extended ASCII and Unicode are disabled e priority Priority to send SMS Optional field Range 1 to 3 1 Low Priority 2 Normal Priority 3 High Priority If priority is not specified in the request default priority is normal Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 77 Appendix A Application Programming Interface API e modem Modem index to send SMS this is only for the SF 400 800 models Range 1 to 4 for SF 400 1 to 8 for SF 800 O for any modem Send API job will be distributed via all the available modems If modem is not specified in the request send API job will be distributed via all the available modems e to The mobile number w
99. ion trigger for adding preconfigured SMS as 41 42 43 with enc 2 Preconfigured SMS to add is 645 646 647 648 in hexadecimal form In an API request the text field should be in the format Configured action trigger Preconfigured SMS text 41 42 43 645 646 647 648 not correct text 41 42 43 3a5 645 646 647 648 correct format Here 3a is equivalent hexadecimal value for a semi colon We should use equivalent hexadecimal value for either semi colon or colon O r http 192 168 2 1 portnumber sendmsg user userl amp passwd userl amp cat 3 amp enc 3 amp text emessage should be decimal form Example Configured action trigger for adding preconfigured SMS as 41 42 43 with enc 3 Preconfigured SMS to add is 645 646 647 648 in decimal form In an API request the text field should be in the format Configured action trigger Preconfigured SMS text 41 42 43 645 646 647 648 not correct text 41 42 43 58 645 646 647 648 correct format Here 58 is decimal equivalent value for a semi colon We should use equivalent decimal value for either semi colon or colon Irrespective of the spanned SMS value set the maximum number of characters allowed in the text field is 160 for ASCII 140 for Extended ASCII 70 for Unicode Any characters entered beyond the allowed limit will be chopped off Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 85 Appendix A Application Programming Interface API Ex
100. ions only If the firmware upgrade bin file you have downloaded begins with SF100 you will need to rename that portion of the file to SMSFinder for the unit to recognize it as a viable upgrade file The MultiModem iSMS will reboot automatically after the firmware upgrade Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 61 Chapter 4 Using the Web Interface Import amp Export Address Book Import Import amp Export Address Book Import amp Export Address Book Import Use this screen to import contact information from a CSV formatted file The process allows you to select which fields values in the CSV file to import Duplicate records where all values of the record are identical to the existing record found in the unit s Address Book will not be imported After performing an Import be sure to perform a Save to Flash otherwise the new Address Book entries will be lost after a system restart Note CSV stands for comma separated values a term that applies to the format of an address book The CSV file to be imported cannot have more than 10 fields values per record line Import Address Book Administration Network Setup SMS Services Triggers Utilities Import amp Export Address Book Statistics amp Logs Help Home Wizard Setup Save amp Restart Logout Import amp Export Address Import amp Export Address Book gt gt Import Address Book Book Im
101. is port be different from what the WEB Management Interface uses The default is 81 Save Click the Save button TCP API Configuration IP enabled applications external to the MultiModem iSMS can submit messages for sending by using this product specific command protocol See Appendix A for more details TCP API Status Check the box to enable TCP API service This is necessary for units participating in load balancing TCP Port Enter the port number on which the TCP API service is to listen on The default is 2040 Save Click the Save button Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 50 Chapter 4 Using the Web Interface SMS Services SMS API Non Polling Receive API Configuration This section option dictates which method of Receive API is implemented by the MultiModem iSMS server how SMS Messages received from the cellular network are handled There are two methods A Polling the received SMS will be left in our Receive SMS queue until your application queries for it via an HTTP GET B Non Polling Upon reception the MultiModem iSMS server will POST the message to your WEB server or TCP Application When the Non Polling Receive API Status checkbox is NOT checked polling is enabled see previous screen shot When polling is enabled perform the query on the HTTP Port number defined in the HTTP API Configuration section menu Non Polling Receive API Status Check this box to enable
102. is used to reset the cellular modem You may want to use Reset if you have lost your connection or the modems are not functioning properly but you don t want to recycle power through the MultiModem iSMS Administration gt gt Tools Reset Modem redemit Hodem2 Modems Modems Reset the Modem Reset Cancel All Jobs Cancel Cancel Low Priority Jobs Cancel Normal Priority Jobs Cancel High Priority Jobs Reset Modem After clicking on the modem tab for the modem you want reset click the Reset button The modem corresponding to the number selected 1 4 for the SF 400 1 8 for the SF 800 will be reset Cancel Jobs From here you can cancel Pending SMS messages that have been submitted for sending via either Send API or the Send SMS menu View the Send API Status Log screen found in Statistics and Logs Log Traces menu to determine message status Pending messages submitted by the Send SMS Web interface will also be cancelled Cancel All Jobs Clicking this Cancel button will stop and clear all jobs queued Cancel Low Priority Jobs Clicking this Cancel button will stop and clear all jobs flagged as Low Priority that are queued Cancel Normal Priority Jobs Clicking this Cancel button will stop and clear all jobs flagged as Normal Priority that are queued Cancel High Priority Jobs Clicking this Cancel button will stop and clear all jobs flagged as High Priority that are queued Multi Tech Systems
103. it Configuration Extended ASCII 8 bit ISO 8859 1 Set as Factory Default Unicode Configuration Unicode Set as Factory Default Date Configuration Date Configuration mm dd vyyy Periodic Re Registration Periodic Re Registration Disabled Extended ASCII 8 bit Configuration Extended ASCII 8 bit ISO 8859 1 Enabling this mode allows the MultiModem iSMS to pass characters in the text message that are made up of 8 bits instead of 7 bits 1 byte characters 0x80 through OxFF When enabled the Extended ASCII characters option will be linked to the following screens in order for you to select the characters Send SMS Triggers Preconfigured SMS Set as Factory Default Select this check box and click the Save button to set Extended ASCII 8 bit as the factory default This option is used when performing a Reset to Factory Defaults This option is ignored and overwritten when invoking the Reset MultiModem iSMS Defaults option Save Click the Save button to set each changed setting before navigating away from this page Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 45 Chapter 4 Using the Web Interface Unicode Configuration Unicode Enabling this mode allows the MultiModem iSMS to pass characters encoded via UTF16 2 byte characters 0x0001 through OxFFFF Select this check box and click the Save button to allow Unicode text in the SMS messages Set as Factory Default Select this c
104. it will perform the configured action Sending to Multiple Numbers Address Book Recipients or Groups An SMS can be sent to multiple numbers address book names and groups using a single API HTTP API format is http 192 168 2 1 portnumber sendmsg user xxx amp passwd xxx amp cat 1 amp en c 0 amp priority 1 amp modem 8 amp to 2 xxx1l xxx2 xxx3 amp ton namel name 2 amp group admin rd market amp text messag XXX1 xxx2 and xxx3 are mobile numbers name1 and name2 are names in the Address Book admin rd and market are groups present in the MultiModem iSMS Note The to ton and group parameters should be enclosed in quotes Response from the MultiModem iSMS after Submitting the Send SMS API The MultiModem iSMS returns a unique identifier i e an API message ID for each Send API request This ID can be used to track and monitor any given message LU Or Err ID GI H H apimsgid error code Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 88 Appendix A Application Programming Interface API HTTP Query API Format Processing the Send API and sending the message takes some time So only an apimsgid is returned as a response to the Send SMS API Query API can be used to query the status of a Send It returns the status of a message submitted earlier HTTP API format is http 192 168 2 1 portnumber querymsg user xxx amp passwd
105. m parameter is optional modem Modem index to send SMS Range 1 to 4 for SF400 1 to 8 for SF800 0 for any modem Send API job will be distributed via all the available modems If modem is not specified in the request send API job will be distributed via all the available modems TCP Query API Format querymsg user admin amp passwd admin amp apimsgid id Notes e The TCP buffer should contain only this data in the given format to be parsed properly by the TCP Server in the MultiModem iSMS to send SMS query status e SMS could be sent to different multiple recipients like name number group using the same format Enumeration and examples given in HTTP Send API section hold good e Response to TCP Send API response to TCP Query API Status Codes and Error Codes are the same as given for HTTP Send API Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 92 Appendix A Application Programming Interface API Sending a Job to a Slave MultiModem iSMS From Master MultiModem iSMS TCP API is also used to distribute the Job Load from Master MultiModem iSMS unit to a Slave unit when load balancing is enabled in the master and with the slaves properly configured TCP API format is sendmsg user admin amp passwd admin amp cat 4 amp enc O amp priority 2 amp to 49198448956 91 16675674532 amp text Here is the test messag The parameters are e cat 4 e enc Encoding type of the SMS Range 0 to 3
106. m from the modem tabs above Modem Initialization Strings Initialization Strings 1 3 Initialization strings are composed of AT commands sent to the modem to initialize and prepare it for connection The contents of these 3 fields are sent in addition to and after the built in initialization commands are issued by the iSMS server The modems are initialized upon power up modem status enable modem port reset and upon termination of TCP connections See the GPRS AT Commands Reference Guide for additional information Save Click the Save button each time before selecting the next modem from the modem tabs above Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 37 Chapter 4 Using the Web Interface Network Setup Cellular Modem Signal Strength Command The string entered here is sent to the cellular modem so that the signal strength LEDs can display the current signal strength Use the following command AT CSQ See the Signal Strength LEDs Reference Table below The following table lists the meaning of the xx values in the signal strength response and explains how they correspond to the number of LEDs lit for signal strength AT CSQ xx Values SF 100 Signal LED Bars Signal Strength 0to6 No light Very weak signal 7to14 1 Bar LED is lit Weak signal 15 to 23 1 Bar and 2 Bar LEDs are lit Stronger signal 24to 31 1 Bar 2 Bar 3 Bar LEDs are lit Strongest signal Save Click the
107. mat is http 192 168 2 1 portnumber sendmsg user userl amp passwd userl amp cat 1 amp enc 0 priority 3 amp modem 2 amp ton bob amp text message 0 r http 192 168 2 1 portnumber sendmsg user userl amp passwd userl amp cat 1 amp enc 2 priority 3 amp modem 2 amp ton bob amp text 41 42 645 0645 hexadeci mal form Or http 192 168 2 1 portnumber sendmsg user userl amp passwd userl amp cat 1 amp enc 3 priority 3 amp modem 2 amp ton bob amp text 65 66 67 decimal form The parameters are e cat 1 e enc Encoding type to send SMS Optional field Range 0 to 3 0 SMS text should be in ASCII form 1 SMS text should be in Extended ASCII form 2 SMS text should be in hexadecimal form i e each hexadecimal value length should be maximum 4 and each hexadecimal value should be separated by a semi colon Example 0645 41 646 3 SMS text should be entered in decimal form i e each decimal Value length should be maximum 5 and each decimal value should be separated by a semi colon Example 1605 65 65300 Note Maximum decimal value allowed is 65535 If enc is not specified in the send API request default enc will be the configured settings in SMS settings page i e enc 2 if Unicode is enabled enc 1 if Extended ASCII is enabled enc 0 if both Extended ASCII and Unicode are disabled e Priority Priority to send SMS Optional field Range 1 to 3 1 Low Priority 2
108. matches closest to the Address Book Field on the left Each drop down box must select a different value column heading Then click the Import button In the example used below the selected column headings are First Name Last Name Phone and Description in this order Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 62 Chapter 4 Using the Web Interface Import amp Export Address Book Import Continued Example Excerpt from a CSV File First Name Last Name phone description firstl1 1ast1 17633604174 Parent first2 1ast2 17633604174 Parent First3 last3 17633604174 Student First4 last4 17633604174 Teacher First5 last5 17633604174 Supplier First6 last6 17633604174 Newspaper first7 last7 17633604174 Photographer Important Note If you plan to use authentication on any entry in the address book the phone numbers of these individuals should be entered exactly as how the Cellular Network presents Sender Number information usually that is with a symbol followed by the country code and then area code Please see NOTE in the Address Book section of this guide This allows authentication to work properly by allowing the MultiModem iSMS box to successfully match the cell phone number of a received trigger message with the phone number in the Authentic List Example of an Imported Address Book Exception The first entry was entered remotely with a trigger message Note that remotely sent numbers
109. ministration gt System Setup scettr Administration gt Tools Groups in SMS Serviceses Les het rep eire eerte 42 Handling PRCA UE OIG nece pra sass eer aed 6 te ER 13 ju em 27 Import amp Export Address Book gt Import 27 Import an address book aad Inactivity Time EE Initializati n e Fere E 13 International Number in SMS Services i AT Commande 7 IP Settings Authentic List um Authentic Users etentntnte tens 56 L HERE eenegen gue die OOo n Ee ERR 56 LAN 10 100 uL 7 LAN UNKZAG E 7 B LEDs cc 2 8 Back ane tanen emere idee iden 10 Load Balancing 2 EE 60 Load Balancing Statistics Bau Broadcast Triggers med 55 Locked SIM C 38 Eggs KEE 68 C EE EE E OE TT 22 69 EI EE 14 M Cellular Mod rni oet D e Creating Address Book Entries A0 Menu Fables ere ate a 24 OSV FOI MINIME PERO ane dee epee na 62 Modem LEDs EE 7 8 Multi User Software License Agreement 112 D N Daylight Saving Time configuration seoreispsnecsncinsisa 31 Dimetnsiong spoe EAR VEEE EREET 13 Navigating the screens En 23 Network BegisttatiOfi niece ote asire ete tete ae 21 E Network Setup gt Cellular Modem rn 37 Network Setup IP Settings 2 Email notification 28 Non adiministrative USers irse cri irri cedo Ethernet
110. modem in the MultiModem iSMS Use the AT commands to determine cellular connection status See the GPRS AT Commands Reference Guide for additional information Note If your SIM card is locked you cannot send SMS messages Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 20 Chapter 2 Getting Started Signal Strength Signal Strength Command To View Strength For the SF 400 800 models without signal LEDs signal strength can be determined by using the following AT command AT CSQ This command is the default setting on the Network Setup gt Cellular Modem screen This works for the SF 100 as well AT Command Response Example CSQ xx For xx see the values chart below Signal Strength Reference Table The following table lists the meaning of the xx values in the signal strength response and explains how they correspond to the number of LEDs lit for signal strength AT CSQ Values Signal Strength SF 100 Signal LED Bars Oto6 Very weak signal No LEDs lit 7 to 14 Weak signal 1 Bar LED is lit 15 to 23 Stronger signal 1 Bar and 2 Bar LEDs are lit 24 to 31 Strongest signal 1 Bar 2 Bar 3 Bar LEDs are lit 99 Signal not detectable No LEDs lit SF 100 Signal Strength LEDs Using AT Commands to Check Network Registration and Roaming Status Use this command to verify that the cellular modem has been registered on a wireless network 1 In the command window type
111. n and choose Properties from the drop down list s Network Connections File Edit view Favorites Tools Advanced Help Q e Q 2 ya Search Folders y 3 b 4 Ki Pn Address e Network Connections LAN or High Speed Internet 2L ocal Area onnection Wizard Bm New Network Setup Connecti Wizard Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 17 Chapter 2 Getting Started 4 The Local Area Connection Properties dialog box displays Local Area Connection Properties 21x General Authentication Advanced Connect using Sal VIA Compatable Fast Ethernet Adapter This connection uses the following items vt NWLink NetBIOS v dE NW Link IPX SPX NetBIOS Compatible Transport Protocol v AF Internet Protocol TCP IP install Uninstall Description Allows your computer to access resources on the network Showicon in notification area when connected v Notify me when this connection has limited or no connectivity OK Cancel e Select Internet Protocol TCP IP e Click the Properties button The Internet Protocol TCP IP Properties screen displays Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 18 Chapter 2 Getting Started 5 The Internet Protocol TCP IP Properties screen Internet Protocol TCP IP Properties General You can get IP settings assigne
112. nal strength number of messages in the inbox number of message in the outbox and number of messages sent View Triggers Statistics Number of broadcast triggers received number of action triggers received and number of broadcast triggers configured Load Balancing Statistics View statistics for the unit if load balancing is used Log Traces View SMS Logs SMS Sent Log SMS Received Log SMS Failure Log SMS Live Log View Sent API Logs Send API Status Log Send API Failure Log Send HTTP API Live Log Send TCP API Live Log View Receive API Logs Receive API Live Log and Receive API Failure Log View Load Balance Logs View System Logs A log of all Web access attempts Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 24 Chapter 3 iSMS Basics and Setup Wizard Saving System Configuration Changes There are two types of save functions within the WEB Management menu system The first is a per feature per menu save button Most changes made per menu take effect immediately upon performing this save but not all some require a system restart These are found individually in the Sub Menu input areas The second type is a system wide save function called Save to Flash Non default parameters parameter changes you have made to suit your needs will be lost upon restart if they have not been saved to the flash memory After you have completed the setup of your MultiModem iSMS system you will wa
113. nded ASCII in the MultiModem iSMS to send both ASCII and extended ASCII characters By default Extended ASCII is disabled and the message can have only ASCII characters If Unicode is enabled and if enc is not specified in request SMS text should be only in Hexadecimal form If Extended ASCII is disabled a maximum of 160 characters can be sent If Extended ASCII is enabled a maximum of 140 characters can be sent If Unicode is enabled a maximum of 70 characters can be sent Irrespective of the spanned SMS value set the maximum number of characters allowed in the text field is 160 for ASCII 140 for Extended ASCII 70 for Unicode Any characters entered beyond the allowed limit will be chopped off The API can be used to send a trigger message to the MultiModem iSMS If the MultiModem iSMS has a configured broadcast trigger it will send the broadcast trigger message to the configured recipients Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 84 Appendix A Application Programming Interface API Sending an Action Trigger Message We could use this API to perform a predefined action HTTP API format is http 192 168 2 1 portnumber sendmsg user userl amp passwd userl amp cat 3 amp enc 0 amp text messag 0 r http 192 168 2 1 portnumber sendmsg user userl amp passwd userl amp cat 3 amp enc 2 amp text message should be hexadecimal form Example Configured act
114. needed These settings can be left as is Click OK e Close the Local Area Properties screen by clicking OK e Close the Control Panel Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 19 Chapter 2 Getting Started Obtaining and Activating a Wireless Account Before you can use the cellular feature you must obtain a GSM wireless account with an activated SIM card capable of sending SMS text messages through your service provider Then activate the account by installing the SIM into the MultiModem iSMS Please see the wireless account Activation Notice located on the MultiModem iSMS CD follow the directions to complete the activation of your account Important Note About Service Provider Fees Your service provider will charge you for your data usage Please check with your provider to make sure you are aware of the charges Your MultiModem iSMS can be used to send a large number of SMS messages very quickly and as such you should have a contract plan that accounts for the numbers of messages you are likely to send Multi Tech is not responsible for any charges relating to your cellular bill Direct Communication to the Cellular Modem You may want to communicate directly to the cellular modem verify network registration and or troubleshooting your connection To do this open a Telnet connection to the MultiModem iSMS specifying port 5000 This will provide AT command line access to the first GPRS
115. nfiguration Daylight Saving Enables disables Daylight Saving mode Default is Enable Daylight Saving Offset Set the offset to use during Daylight Saving mode Default is 60 minutes Enter the time in minutes Offset is the amount of time varying from the standard time of a Time Zone Daylight Saving Start Time Start Ordinal Month Day Time Set the start ordinal to use during Daylight Saving mode Options are first second third fourth last Default is second Daylight Saving time usually starts at the same time on the same day of the week in the same month every year Each day of the week occurs four or five times a month Therefore you will be selecting the week in which daylight saving time starts the first second third fourth or the last of the month Start Month Set the start month to use during Daylight Saving mode The default is March Start Day Set the start weekday to use during Daylight Saving mode The default is Sunday Start Time Set the start time to use during Daylight Saving mode The default is 02 00 hh mm Daylight Saving End Time End Ordinal Month Day Time Set the end ordinal to use during Daylight Saving mode Select the week in which daylight saving time ends Options are first second third fourth last The default is first End Month Set the end month to use during Daylight Saving mode The default is November End Day Set the end weekday to use during Daylight Saving mode The default is Sund
116. nistrator can accomplish the following tasks e Establish a list of users who are authorized to trigger a broadcast e Set up broadcast triggers e Setup action triggers e Compose and save pre configured messages Triggers Authentic List Use this screen to set up a list of users who are authorized to trigger a broadcast This list is made up of entries found in the Address Book This list is used by the Broadcast Trigger setup menu when the Broadcast Trigger option Authenticate is enabled Administration Network Setup SMS Services Triggers Utilities Import amp Export Address Book Statistics amp Logs Help Home Wizard Setup Save amp Restart Logout Triggers gt gt Authentic List Authentic List Add Broadcast Triggers Action Triggers Pre Configured SMS Authentic List Click the Add button to display the Address Book from which you can select those users who will be added to the Authentic List Note Without a populated Address Book no users can be added to the Authentic List Triggers gt Broadcast Triggers Use this screen to set up Broadcast Triggers A Broadcast Trigger is a function of the MultiModem iSMS server where upon receiving a Trigger message code or word from a cellular phone mobile end point the MultiModem iSMS server will respond by sending a predefined Broadcast message SMS to a predefined group of recipients Address Book entries and or Group The Broadcast M
117. nt to make sure your selections are permanently saved Save amp Restart Button under Menu Bar Administration Network Setup SMS Services Triggers Utilities Import amp Export Address Book Statistics amp Logs Help Home Wizard Setup Save amp Restart Logout gt gt Save amp Restart Save amp Restart Save to Flash memory Restart MultiModem iSMS Save to Flash Memory This is a system wide save function Upon system start up system parameters are taken from what is stored in the unit s Flash Memory After you have configured the unit for your needs perform the Save to Flash function before the unit is to be restarted Additionally as changes are made to the Address Book Groups the User accounts and Triggers all living databases the changes to them take effect immediately but will be lost upon a restart if the Save to Flash is not performed before the restart Save Click the Save button to save your system settings to the flash memory Restart This is optional You do not have to restart the MultiModem iSMS after saving to the flash memory Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 25 Chapter 3 iSMS Basics and Setup Wizard Configuring the MultiModem iSMS Using the Wizard Setup Using the MultiModem iSMS Wizard Setup Use the Wizard Setup for Quick Configuration The Wizard Setup menu provides a convenient menu focused on the minimal setup requirements for a
118. o send and receive SMS using HTTP or TCP protocols The packet formats and handshakes are provided in the next section Send SMS API Acronyms and Definitions Acronyms Definitions API Application Program Interface HTTP Hypertext Transfer Protocol SMS Short Message Service TCP Transport Control Protocol Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 74 Appendix A Application Programming Interface API SMS API HTTP TCP MultiModem Application SMS Send API Request ID Msg ID SMS is sent Mobile Network Query API Request ID Msg ID Status Status Code HTTP API Configuration of the HTTP Send API Using the MultiModem iSMS Web Admin Interface HTTP API Status o HTTP Port TCP API Configuration TCP API Status L1 TCP Port Non Polling Receive API Configuration Non Polling Receive API Status L1 Protocol G HTP OTC HTTP Send API Status Enable HTTP Send API Status to send SMS query status using HTTP API By default HTTP Send API is disabled HTTP Port Configure the port to service the HTTP Send API Default is 81 Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 75 Appendix A Application Programming Interface API HTTP Send API Format Each HTTP Send API Request consists of four parts e The first part is the destination i e the MultiModem iSMS IP and HTTP port number e T
119. or Address Book contact s or Group s Notes about User Limitations e This screen and their Outbox screen are the only screens available to non administrative users To Enter Phone Numbers To Select the entire Address Book Select Names from the Address Book To Select all the Groups Select Groups SMS Text Pre Confiqured Message Arabic Spanned 1 v O Hexadecimal O Decimal Language Arabic w Enter Phone Numbers Enter the mobile phone numbers to which a new message will be sent Click the Add button after each entry The phone number will display in the box If you change your mind about a phone number highlight the number and press the Delete button and or Select Names from the Address Book Click Address Book to display all names Select the names of the individuals to whom a new message will be sent Click the Add button after each name If you change your mind about a name highlight the name and press the Delete button or check Select the entire Address Book press the Delete button and all the names will be deleted and or Select Group Click Groups to display all group names Select the Groups to which a new message will be sent Click the Add button after each selection The group name will display in the box If you change your mind about a group highlight the group name and press the Delete button or check the Select all t
120. out in 30 seconds Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 98 Appendix A Application Programming Interface API Polling Mode Receive SMS API MultiModem HTTP TCP iSMS Application SMSis received Receive API Call SMS Received Response contains SMS Process e Upon the receipt of request from TCP HTTP application the MultiModem iSMS will respond with the SMS received based on the filter condition in the request and availability Notes e Enabling the Non Polling Mode Receive API disables the Receive API in Polling Mode e Disabling the Non Polling Mode Receive API enables the Receive API in Polling Mode provided the API Ports are configured e HTTP and TCP Clients can use the configured HTTP and TCP API ports respectively for Receive API Polling mode request Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 99 Appendix A Application Programming Interface API Receive API Polling Mode Receive API polling mode has two commands The querycount command and the recvmsg command querycount The query count command is used to determine the number of unread SMS messages in the MultiModem iSMS receive queue recvmsq The receive message command is used to retrieve the unread SMS messages from the receive queue Once a message is retrieved read it cannot be read again A record of the SMS is kept in the SMS Services Inbox SMS Se
121. p enc 3 amp modem 5 amp text message should be decimal form The parameters are e cat 2 e enc Encoding type to send SMS Optional field Range 0 to 3 0 SMS text should be in ASCII form 1 SMS text should be in Extended ASCII form 2 SMS text should be in hexadecimal form i e each hexadecimal value length should be maximum 4 and each hexadecimal value should be separated by a semi colon Example 0645 41 646 3 SMS text should be in decimal form i e each decimal Value length should be maximum 5 and each decimal value should be separated by a semi colon Example 1605 65 65300 Note Maximum decimal value allowed is 65535 If enc is not specified in the send API request default enc will be configured to the settings of the SMS settings page i e enc 2 if Unicode is enabled enc 1 if Extended ASCII is enabled enc 0 if both Extended ASCII and Unicode are disabled e modem Modem index to send broadcast message Range 1 to 4 for SF400 1 to 8 for SF800 0 for any modem Broadcast API job will be distributed via all the available modems If modem is not specified in the request broadcast API job will be distributed via all the available modems If modem is specified broadcast job will be sent via the specified modem Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 83 Appendix A Application Programming Interface API e text The trigger message text to be sent Enable Exte
122. port Address Book MR Select CSV file to Upload Co e Select the CSV File Browse for the address file you want to use and then click the Upload button once it is found The screen will display say Please Wait while the CSV File is Uploaded This screen goes by rather quickly this is the actual upload of the file to the MultiModem iSMS Server When the transfer is complete the next screen will display Please Wait while CSV is Uploaded This is displayed while the structure and contents of the CSV file is analyzed When the analysis is complete the following screen will be displayed The following screen is used to select which Field Values in the CSV file you want to use import Choose Your Address Book Column Headings SMS Services gt gt Import CSV Fields marked with are mandatory fields Address Book Field Field in the CSV First Name First Name Last Name LastName Phone Number phone wo v Description description Address Book Field and Field in the CSV The four items in the Address Book Field column make up one entry record in the unit s Address Book The column on the right Field in the CSV is used to select which fields values in the CSV file you want to associate with the Address Book fields on the left The options listed in the drop down boxes are derived from the column headings 1st row in the CSV file For each drop down box select a Value that
123. processes contained in the software are proprietary to MTS and Customer agrees not to use or disclose such information except as necessary to use the software Customer shall take reasonable steps consistent with steps taken to protect its own proprietary information to prevent the unauthorized copying or use by third parties of the software or any of the other materials provided under this Agreement Any previous version of the software must be destroyed or returned to Multi Tech Systems Inc within 90 days of receipt of the software upgrade or update LIMITED WARRANTY MTS warrants that the software will perform substantially in accordance to the product specifications in effect at the time of receipt by Customer If the MTS software fails to perform accordingly MTS will optionally repair any defect or replace it This warranty is void if the failure has resulted from accident abuse or misapplication A Software Registration Card must be on file at MTS for this warranty to be in effect In all other respects the MTS software is provided AS IS Likewise any other software provided with MTS software is provided AS IS THE FOREGOING WARRANTY IS IN LIEU ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IN NO EVENT WILL MTS BE LIABLE FOR CONSEQUENTIAL DAMAGES RESULTING FROM USE OF THE LICENSED PROGRAM WHETHER AS A RESULT OF MTS NEGLIGENCE OR NOT EVEN
124. r the port number on which the mail server listens Example 25 Click the Save button SMTP Server Authentication Some mail servers accept connection only after a user name and password are authenticated If your server requires this check the SMTP Server Authentication box Then enter the User Name and Password in the next fields User Name If your mail server accepts connection only after a user name and password are authenticated enter the user name Password If your mail server accepts connection only after a user name and password are authenticated enter the password Click the Save button E Mail Address Enter the e mail addresses of the individuals to whom notifications regarding the log file being full an invalid Telnet login or an invalid Web login should be sent In addition the administrator may want use their office e mail address home e mail address etc Enter the addresses in proper user domain format Click the Save button after each entry An address can be deleted or changed at any time Note that at least one e mail address must be entered in this field Configure E Mail Notification Select the types of notifications that you want sent to individuals listed above Click the Add button Each entry will then move to the Send E Mail Notification For box A notification can be removed by clicking the Delete button The entry will then move back to the Don t Send E Mail Notification For box The following are defaulted
125. ransferable and non exclusive license to use the software program s delivered with this Agreement GRANT OF LICENSE MTS grants Customer the right to use one copy of the software on a single product the Licensed System You may not network the software or otherwise use it on more than one product at the same time COPYRIGHT The software is owned by MTS and is protected by United States copyright laws and international treaty provisions Therefore Customer must treat the software like any copyrighted material Customer may install the software to a single hard disk and keep the original for backup or archival purposes Customer shall NOT copy or translate into any language in whole or in part any documentation which is provided by MTS in printed form under this Agreement OTHER RESTRICTIONS The software may not be assigned sublicensed translated or otherwise transferred by Customer without prior written consent from MTS Customer may not reverse engineer decompile or disassemble the software Any updates shall be used only on the Licensed System and shall remain subject to all other terms of this Agreement Customer agrees not to provide or otherwise make available the software including but not limited to documentation programs listings object code or source code in any form to any person other than Customer and his employees and or agents without prior written consent from MTS Customer acknowledges that the techniques algorithms and
126. rement Clear Inbox From SMS Date Time Test sms 16 33 39 09 10 22 Clear Inbox Click the Clear button to delete all the inbox entries From The From box will show the phone number from which the SMS was received SMS This will display the text message received Date This will show the day the message was received by the MultiModem iSMS Time This will display at what time the message was received by the MultiModem iSMS Note The inbox gets a time stamp from the cellular service provider Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 53 Chapter 4 Using the Web Interface SMS Services Outbox SMS Services Outbox The Outbox is for the unit as a whole This screen chronologically lists sent messages and includes Message ID Sending unit who submitted the message receiver s number the message sent and the timestamp To determine which specific modem port the SMS was transmitted on note the exact time and date of the message and then review the Sent SMS Log found in the Trace Logs menu SF100 Note SF100 models require a Save to Flash be performed for the Inbox and Outbox records to be retained upon system restart SFA00 and SF800 models do not have this requirement SMS Services gt gt Outbox Clear Outbox E 7635551234 Jane Doe Everyone 7635551234 a Clear Outbox Click the Clear button
127. ress of your network s primary DNS server Secondary DNS Enter a secondary DNS IP Address if any Save Click the Save button Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 26 Chapter 3 iSMS Basics and Setup Wizard Configuring the MultiModem iSMS Using the Wizard Setup Admin Password You should change the password immediately after initial installation and also change it regularly thereafter for security purposes Old Password Enter the existing password factory default is admin New Password Enter new password of your choice Confirmation Confirm your new password by re entering it into this field Note Please take the necessary steps to remember and keep a copy of the new admin password for future reference Import Address Book Click the Import button The mport Address Book screen displays Use this screen to upload a database of mobile endpoint contacts Each contact entry in the CSV comma separated values formatted file is to have 4 values in this order firstname lastname description phonenumber Administration Network Setup SMS Services Triggers Utilities Import amp Export Address Book Statistics amp Logs Help Home Wizard Setup Save amp Restart Logout Import amp Export Address Import amp Export Address Book gt gt Import Address Book Book Import Address Book Export Address Book Select CSV file to Upload Import Address Book Selec
128. rmining product load Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 13 Chapter 2 Getting Started Setting Up Your MultiModem iSMS New MultiModem iSMS units come preconfigured with an IP address of 192 168 2 1 and a 24 bit subnet mask 255 255 255 000 Before connecting your new MultiModem iSMS to your network and powering it up identify the existing IP network numbering scheme of the target network If the target network already implements a 192 168 2 xxx class C network the unit s host IP address of 192 168 2 1 may conflict with an existing computer or device on the network Additionally advanced network configurations may block IP packets not of the current scheme For example if the current network configuration is 10 1 x x 16 any IP packets not of this subnet will be blocked If either is the case you will want to temporarily isolate a workstation PC Notebook Mac etc and the new MultiModem iSMS from the target network Connect the Ethernet interface of the workstation directly to the Ethernet interface of the MultiModem iSMS After configuring the MultiModem iSMS with appropriate IP network parameters IP address subnet mask default gateway and DNS it can then be connected to the target network Note Be sure to perform a Save to Flash before powering off the unit if you are physically moving the unit to a new location The MultiModem iSMS LAN connection is a full duplex auto ne
129. ror Code Error Description Response to 601 Authentication Failed Send API Query API Receive API 602 Parse Error Send API Query API Receive API 604 Filtering with SMS Text whose message size is greater Receive API than 280 chars 70 4 for Unicode is the maximum possible size of the SMS received by the MultiModem iSMS wireless modem 605 Recipient Overflow Send API Receive API 608 Server Busy Send API Receive API 616 Invalid Time Date Input Receive API 617 Invalid Count Input Receive API 618 Service Not Available Receive API 619 Invalid Addressee Receive API Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 105 Appendix B Table of Commonly Supported Subnet Addresses This table lists commonly supported Subnets organized by Address Network Number Hosts Available Broadcast Address 255 255 255 128 N N N O N N N 1 126 N N N 127 25 N N N 128 N N N 129 254 N N N 255 Network Number Hosts Available Broadcast Address 255 255 255 192 N N N O N N N 1 62 N N N 63 26 N N N 64 N N N 65 126 N N N 127 N N N 128 N N N 129 190 N N N 191 N N N 192 N N N 193 254 N N N 255 Network Number Hosts Available Broadcast Address 255 255 255 224 N N N O N N N 1 30 N N N 31 27 N N N 32 N N N 33 62 N N N 63 N N N 64 N N N 65 94 N N N 95 N N N 96 N N N 97 126 N N N 127 N N N 128 N N N 129 158 N N N 159 N N N 160 N N N 161 190 N N N 191 N N N 192 N N N 193 222 N N N 223 N N N 224
130. rs BST British Summer Time Europe 1 hour CEDT Central European Daylight Time Europe 2 hours CEST Central European Summer Time Europe 2 hours CET Central European Time Europe 1 hour EEDT Eastern European Daylight Time Europe 3 hours EEST Eastern European Summer Time Europe 3 hours EET Eastern European Time Europe 2 hours GMT Greenwich Mean Time Europe IST Irish Summer Time Europe 1 hour MESZ Mitteleuro ische Sommerzeit Europe 2 hours MEZ Mitteleurop ische Zeit Europe 1 hour MSD Moscow Daylight Time Europe 4 hours MSK Moscow Standard Time Europe 3 hours WEDT Western European Daylight Time Europe 1 hour WEST Western European Summer Time Europe 1 hour ADT Atlantic Daylight Time North America 3 hours AKDT Alaska Daylight Time North America 8 hours AKST Alaska Standard Time North America 9 hours AST Atlantic Standard Time North America 4 hours CDT Central Daylight Time North America 5 hours CST Central Standard Time North America 6 hours EDT Eastern Daylight Time North America 4 hours EST Eastern Standard Time North America 5 hours HAA Heure Avanc e de l Atlantique North America 3 hours HAC Heure Avanc e du Centre North America 5 hours HADT Hawaii Aleutian Daylight Time North America 9 hours HAE Heure Avanc e de l Est North America 4 hours HAP Heure Avanc e du Pacifique North America 7 hours HAR Heure Avanc e des Rocheuses North America 6 hours HAST Hawaii Aleutian Standard Time North Ameri
131. rvices gt gt SMS API HTTP API Configuration HTTP API Status HTTP Port TCP API Configuration TCP API Status TCP Port Non Polling Receive API Configuration Non Polling Receive API Status g Protocol Receive API Polling Mode Query Format The format of the command can be as an HTTP 1 1 Get or in our product specific raw TCP protocol as shown below command usercredentials options end of line GET recvmsg user admin amp passwd admin amp count amp from amp fdate amp tdate amp ftime amp ttime amp text Query options are only used with the recvmsg Command All options given within indicate that they are optional count number of messages to be displayed If filter is not given it gives count of ALL unread messages from SMS from this mobile number fdate tdate SMS received during this date period from fdate to tdate date format yy mm dd ftime ttime SMS received during this time period from ftime to ttime time format hh mm ss text SMS received matching this text completely Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 100 Appendix A Application Programming Interface API HTTP Query Request using browser http 192 168 2 1 81 querycount user admin amp passwd admin TCP Query Request querycount user admin amp passwd admin Successful responses for the query count will be in the following format Count
132. ry code and then area code Please see NOTE in the Address Book section of this guide This allows authentication to work properly by allowing the MultiModem iSMS box to successfully match the cell phone number of a received trigger message with the phone number in the Authentic List e Select a Priority level in this case High was selected e Click Save The following screen displays the Broadcast Message saved for future use Triggers gt gt Broadcast Triggers Enabled O School is closed today ASCII High To trigger the broadcasting of this message to the Parent group the administrator sends the SMS text message word Snow from his cell phone to the MultiModem iSMS When the MultiModem iSMS receives this message it compares the Administrator s cell phone number with the Authentication List and if they match it broadcasts the message to everyone in the Parent group Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 73 Appendix A Application Programming Interface API Introduction Purpose To provide descriptions and examples for customers who require an Application Programming Interface API to integrate the MultiModem iSMS Send and Receive SMS capability into their own custom application This document defines the API interface provided for sending SMS via the MultiModem iSMS and for receiving SMS via the MultiModem iSMS Scope APIs are defined t
133. s When you click the Delete check box you will be presented a pop up window asking to confirm the deleting of this user click OK to permanently remove the selected user ew Are you sure you want to delete Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 43 Chapter 4 Using the Web Interface SMS Services Send SMS Users User Name Click the Add button to display the Add a New User screen After a user name is added using the Add a New User screen it will display on the Users screen You can delete any user from this screen if desired Add a New User Note that fields marked with an asterisk are required User Name Password oo EE User Name Enter the user s name No spaces are allowed in the User Name Password Enter a password for this user Each user should have a unique password There is a minimum of 5 characters required for the password Create or Cancel Once you have entered the users click the Create button If you want to start over click the Cancel button Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 44 Chapter 4 Using the Web Interface SMS Services SMS Settings SMS Services SMS Settings Use this screen to set general system settings related to SMS encoding format time amp date format and network registration Help Home Wizard Setup Save amp Restart Logout Extended ASCII 8 b
134. s In the Time Before Automatic Disconnect entry field enter the desired time span in seconds after which you will be automatically disconnected from the Web Interface if no operations take place e The default setting is 600 seconds this should allow enough time to download the CSV file e The smallest possible setting is 30 seconds e The maximum setting is 3600 seconds Click the Save button Administrative Access HTTP Port Specify the HTTP port for administrative access Port 80 is the default used for HTTP sessions If you choose to change the port number it should be between 1 and 65535 Port numbers currently in use by the MultiModem iSMS are not allowed Click the Save button Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 32 Chapter 4 Using the Web Interface Administration Admin Access Allowed Networks Administration Remote Syslog Administration Admin Access Allowed Networks Use this screen to set the networks that will be allowed access to the MultiModem iSMS The administrator can then add edit and delete any network By default the LAN network is always allowed access to the MultiModem iSMS In addition the administrator can configure the IP Address and Subnet Mask as 0 0 0 0 to allow access to any network Administration gt gt Allowed Networks Allowed Networks IP Address Subnet Mask 7 C Add Note First entry corresponds to LAN
135. s Book Use this screen to manually add the names and phone numbers of any person s you want to include in your address book If you imported an address book you can use this screen to add names not included in the imported Address Book All address book names display on this screen and each entry can be edited deleted and or added to a group list SMS Services gt gt Address Book Phone Number Description 7864532111 7632214563 O F Select all Starting with Search Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 40 Chapter 4 Using the Web Interface Address Book Click the Add button to display the Add a Phone Number screen Add a Phone Number Note that fields marked with an asterisk are required SMS Services gt gt Add a Phone Number Fields marked with are mandatory fields Name Phone Number Description Groups Groups Delete EI FR Name Enter the name of the person you want to add to the SMS Phonebook The maximum number of characters is 50 including spaces and punctuation Phone Number Enter the mobile phone number of person you are adding The maximum number of characters is 50 including spaces and punctuation Note If you plan to implement the Broadcast Trigger feature with the Authenticate option enabled you will have to enter the phone number string exactly as the cellular network presents the send
136. s not designed for nor intended to be used in applications within 20 cm 8 inches of the body of the user Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 16 Chapter 2 Getting Started Establishing TCP IP Communication An IP enabled Workstation with an Internet WEB Browser is needed to setup and manage the MultiModem iSMS Your workstation needs to be configured with a 192 168 2 x IP address and subnet mask of 255 255 255 000 to be able to communicate with a new or factory defaulted MultiModem iSMS where x is not the number 0 1 or 255 nor any other host number that may already be in use by another computer or device on the 192 168 2 x subnet Note When configuring your workstation with a 192 168 2 x IP address either as an alias address or as the primary fixed address and when the workstation is not separated by a router or firewall from the MultiModem iSMS i e the units are on the same local network the workstation does not need to be configured with a default gateway address default route The following directions show how to setup a Windows XP workstation so the PC can communicate with the MultiModem iSMS Setting a Fixed IP Address 1 Make the MultiModem iSMS connections as described previously in this chapter 2 Click Start Settings Control Panel Double click the Network Connections icon 3 The Network Connections screen displays Right click the Local Area Connection ico
137. s screen The trigger codes or words along with the authentication function may be configured for each trigger action If authentication is enabled only the trigger code or word received from an authenticated user can trigger the action Triggers gt gt Action Triggers Trigger Action Trigger Message Authenticate View Edit Add Number to Address Book Disabled Create new Group or Add Number to Group Disabled Add New Preconfigured SMS Disabled Delete Number from Address Book Disabled Delete a Group Disabled Trigger Action The action is executed when a properly formatted Trigger Message is received Trigger Message Codes or Words The above screen shows the default Trigger Message for each Trigger Action The code or word Trigger Message used to invoke the specific action can be changed by clicking on the Edit option for each Trigger Action See the table on the next page for an explanation of how the trigger codes and their associated actions are used Authenticate If the authenticate option is enabled only the message received from the configured authenticated user can trigger the action The authenticated users are set up on the Triggers gt Authentic List screen Enable Authentication To enable authentication click Edit The Authenticate column then displays a check box and the View Edit column displays the words Save and Cancel Click the check box to enable Authentic
138. sea soto sena io 69 arent eite e 69 Web Interface Available to Non Administrative Users cccssccecsssseceesenececseaaececseaaececseaaeeeeseaaeeeeseaaeeeeeeaas 69 How Non Administrative Users Login 69 CHAPTER 6 SMS EXAMPLES eege ke e o ee RR EE Ebor e SEDE eee SPHERE Ee EES EECHER 71 Ensure the SIM Card Is Installed Correctly amp Activated essesssseseseseeen enne nnne nennen nns 71 Creating a Broadcast Message for Future Use o oo eecceceessccessseeeeceeaeeeeseaaececseaaececeeaaeceeseaaecesseaaeeeseeaaeeeseenaes 73 Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 4 Table of Contents APPENDIX A APPLICATION PROGRAMMING INTERFACE APl eese ee eene eene ene nennen nnn nnn nnne nnn 74 ad geiel leid S1 DEE 74 WM lee 74 Id ert 74 Acronyms and Definitions esses eene eene enne nnne nnne nen rennes sene ss intestini sns nnn nennen 74 SukPddeee e a 75 e WT WEE 75 sj 91 MM M Ee 94 Non Polling Mode Receive SMS AP 94 HTTP Receive API Non Polling Mode seen nennen enne ener senes nennen nnn 95 TCP Receive API Non Polling Mode 9
139. section of the screen to create a backup file of the unit s current configuration Click the Export button to save the configuration file to a location of your choice The file created will be a tar file with its name based on the model type and the time and date of when the export was invoked Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 60 Chapter 4 Using the Web Interface Utilities Firmware Upgrade Utilities Firmware Upgrade The firmware on the MultiModem iSMS can be upgraded to the latest version using this feature All Multi Tech firmware upgrades are posted on the Multi Tech Web site from which they can be downloaded Before upgrading the unit s firmware e Save to Flash and then reboot the iSMS Server e Back up the unit s Configuration e Stop using the iSMS Server while it is to be upgraded The upgrade process requires the Send API functions within the iSMS server be disabled CAUTION It is recommended that the firmware upgrade be done locally invoked from a workstation on the same subnet and LAN that the iSMS is on It can be helpful to watch the unit s STATUS LED and Ethernet LEDs during the upgrade process Utilities gt gt Firmware Upgrade Firmware Upgrade Select a file to upgrade Browse Firmware Upgrade Select a File to Upgrade Click the browse button to locate the latest firmware version Click the Upgrade button to start the download Note for 1 Port vers
140. t CSV file to Upload Browse for the address file you want to use and then click the Upload button once it is found Save amp Restart IMPORTANT Note About Saving System Settings When you have completed entering your MultiModem iSMS settings and you are not going to enter any more configuration data you must go to the Save amp Restart menu and perform a Save to Flash Saving to the Flash Memory saves the new settings in the flash prom and prevents the settings from getting lost at the next power up Save Click the Save button to save your system settings to the flash memory Restart is Optional This is optional You do not have to restart the MultiModem iSMS after saving to the flash memory Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 27 Chapter 4 Using the MultiModem iSMS Web Interface Now that you have completed the Wizard Setup you can use the Web based configuration and management interface to set up other SMS features and parameters This chapter takes you screen by screen through the Web Interface Note The antenna must be attached in order for the MultiModem iSMS to be operational IMPORTANT Note About Saving your Settings to Flash Memory When you have completed your MultiModem iSMS settings you must go to the Save amp Restart menu located at the top of the window under the menu bar Then click the Save to Flash save button This will save all your system settings
141. t provides direct AT Command access to the modem s serial interface for troubleshooting purposes only When you open a TCP socket on the defined TCP port number e g 5000 the modem is no longer available to the unit s send and receive queues Events that occur while the socket is open to the modem do not get logged by the system i e SMS messages received by the modem will not be logged in the system nor delivered via the Receive API process It is recommended that you disable this feature after you have setup and tested the system TCP Connection Enable or Disable the TCP Connection by clicking the appropriate radio button Default Enable TCP Connection Port The TCP port number on which the MultiModem iSMS will be listening Each cellular modem port in the MultiModem iSMS should be listening on a different TCP port number Default is 5000 for an SF100 5000 thru 5003 for ports 1 through 4 of an SFA00 and 5000 through 5007 for ports 1 thru 8 of an SF800 Save Click the Save button Save amp Restart IMPORTANT Note About Saving System Settings When you have completed entering your MultiModem iSMS settings and you are not going to enter any more configuration data you must go to the Save amp Restart menu and perform a Save to Flash Saving to the Flash Memory saves the new settings in the flash prom and prevents the settings from getting lost at the next power up Save Click the Save button to save your system settings to the flash
142. t should be in hexadecimal form each hexadecimal value length is a maximum of 4 digits and semi colon is used as a delimiter between two hexadecimal values If enc 2 3 SMS text should be in decimal form each decimal value length is maximum 5 digits and semi colon is used as delimiter between two decimal values Note Decimal values allowed up to 65535 only Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 90 Appendix A Application Programming Interface API TCP API Configuration of the TCP Send API Using the MultiModem iSMS Web Admin Interface SMS Services gt gt SMS API HTTP API Configuration HTTP API Status HTTP Port TCP API Configuration TCP API Status TCP Port Non Polling Receive API Configuration Non Polling Receive API Status Fi Protocol 9 HTP TCP TCP Send API Status Enable TCP Send API Status to send SMS query status using TCP API By default TCP Send API is disabled TCP Port Configure the port to service the TCP Send API Default is 2040 Note MultiModem iSMS can be accessed ONLY from the preconfigured allowed networks Example To access the MultiModem iSMS 204 26 122 125 from 125 63 78 44 you must add the network 125 63 78 0 to the following MultiModem iSMS screen Admin Access gt gt Allowed Networks e Initiate a raw TCP connection to the MultiModem iSMS IP address over the TCP Send API port e Issue send command to sen
143. ter must be installed to provide a separation distance of at least 20 cm from all persons and must not be collocated or operating in conjunction with any other antenna or transmitter Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 109 Appendix D Waste Electrical and Electronic Equipment Directive WEEE Waste Electrical and Electronic Equipment WEEE Directive The WEEE directive places an obligation on manufacturers distributors and retailers to take back electronic products at the end of their useful life A sister Directive ROHS Restriction of Hazardous Substances complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase The WEEE Directive covers all Multi Tech products being sold into the EU as of August 13 2005 Manufacturers distributors and retailers are obliged to finance the costs of recovery from municipal collection points reuse and recycling of specified percentages per the WEEE requirements Instructions for Disposal of WEEE by Users in the European Union The symbol shown below is on the product or on its packaging which indicates that this product must not be disposed of with other waste Instead it is the user s responsibility to dispose of the user s waste equipment by handing it over to a designated collection point for the recycling of electrical and electronic waste equipment The separate collection and recycling o
144. th four columns labeled First Name Last Name Description and Phone Save amp Restart IMPORTANT Note About Saving System Settings When you have completed entering your MultiModem iSMS settings and you are not going to enter any more configuration data you must go to the Save amp Restart menu and perform a Save to Flash Saving to the Flash Memory saves the new settings in the flash prom and prevents the settings from getting lost at the next power up Save Click the Save button to save your system settings to the flash memory Restart is Optional This is optional You do not have to restart the MultiModem iSMS after saving to the flash memory Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 64 Chapter 4 Using the Web Interface Statistics amp Logs Statistics amp Logs System Information The System Information screen provides the following information System Information e Product Model Number e Firmware Version e MAC Address e Entries in the Address Book Live Details e Date and Time e System Uptime e Memory Utilization System Information Statistics amp Logs System Information Product Model Number SF400 G Firmware Version 1 40 MAC Address 00 08 00 50 aa aa Entries in the Address Book 0 Live Details Date and Time Mon Jan 7 23 44 49 UTC 2008 System Uptime 6 Days 23 Hours 44 Minutes 58 Seconds Memory Utilization MemTotal 257608 kB MemFree 208360 k
145. the bracket to the MultiModem iSMS using the two screws provided 3 Position the left rack mounting bracket on the MultiModem iSMS using the two vertical mounting screw holes 4 Secure the bracket to the MultiModem iSMS using the two screws provided Remove feet 4 from the MultiModem iSMS unit 6 Mount the MultiModem iSMS in the rack enclosure per the rack manufacture s mounting procedure on Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 12 Chapter 1 Safety Information and Product Description Technical Specifications Specifications SF 100 SF 400 800 Hardware Interfaces Network 1 Ethernet 10 100BaseT Network 1 Ethernet 10 100BaseT Console 1 serial RS 232 Wireless Modems 1 Quad Band GSM 850 900 1800 1900 MHz 4 or 8 Quad Band GSM 850 900 1800 1900 MHz Input 100 240Vac 0 5A 50 60 Hz Output 9VDC 1 7A Power Consumption Maximum consumption is 0 95A at 9V Input 9v Typical Maximum Peak Current A 0 564 0 712 1 600 Watts 5 0 6 2 Input 20v Typical Maximum Peak Current A 0 276 0 330 0 700 Watts 5 5 6 6 Input 32v Typical Maximum Peak Current A 0 191 0 225 0 625 Watts 6 1 7 2 Dimensions 6 4 wx 1 2 hx 6 d 17 4 wx 1 75 h x 8 5 d 16 3 cm x 3 0 cm x 15 2 cm 44 2 cm x 4 5 cm x 21 6 cm Weight 1 25 Ibs SF 400 7 75 Ibs 3 52 kg 56 kg SF 800 8 00 Ibs 3 64 kg Operating 32 to 120 F 0 to 50
146. to delete all the outbox entries Msg ID The message ID Msg ID is non zero if the message has been sent using SEND API A Msg ID of zero means it was submitted via the Web Management Send SMS menu Handled By This will display which MultiModem iSMS unit was used to send the SMS If the unit who s Outbox you are viewing is the unit that sent the SMS to the cellular network it will display Local regardless of Load Balancing configuration If this Outbox is that of the Load Balancing Master and the message was distributed to a Slave unit it will display Slave where is 1 thru 4 User This column will display the user name of the account that sent the message To This column will show the number s or group s that this message was sent to SMS This will display the text sent in the message Date This will show the day the message was sent Time This will display at what time the message was sent Note In order for messages in the Outbox to have a valid date time stamp be sure to set up one of the following options e SNTP Client must be enabled and the Ethernet connection must be live to the Internet Or e Enter the iSMS cellular phone number on the Network Setup gt Cellular Modem screen Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 54 Chapter 4 Using the Web Interface Triggers Authentic List Triggers Broadcast Triggers Triggers On the four Triggers screens a system admi
147. to flash memory and prevent them from being lost after a system restart Administration Administration System Setup On the System Setup screen you can set up the e mail address of the administrator to whom e mails are sent for event notification The e mail address must be entered in proper user domain format Administration Network Setup SMS Services Triggers Utilities Import amp Export Address Book statistics amp Logs Help Home Wizard Setup Save amp Restart Logout Administration Administration gt gt System Setup E Mail Notification SNTP Client Admin Access SMTP Server Allowed Networks Port 25 Save Remote Syslog Tools Factory Defaults SMTP Server Authentication Username Password Save E Mail Address RES x Configure E Mail Notification Don t Send E Mail Notification for Action Send E Mail Notification for nvalid Telnet Login d Web Login Admin Email Address RES A Note About E Mail Notification E Mail notification is delivered through the Ethernet network with an Internet connection not through the wireless cellular connection Multi Tech Systems Inc MultiModem iSMS User Guide for Administrators 28 Chapter 4 Using the Web Interface Administration System Setup E Mail Notification SMTP Server Enter the IP address or the resolvable name e g smtp yourdomain com of your mail server Port Ente
148. to the internal modems with the numbering scheme shown below The row of LEDs shows where the front of the unit is Unpopulated modems should be disabled as described in Network Setup SF400 7 e SF800 o 6 E e J MN ee ease te MA IN Wald 9 1385 9 Af p 9 LI e S EH E e Y DO US eri eg ke 1 9 _ 9 9 9 3 Ww ee EH P E Back Panels SF 100 SM 9V to 32VDC CDMA OQ e e Bc 6 SF 400 800 6666606000 B amp e e ETHERNET COMMAND Back Panel Connectors 1 4 for the SF 400 1 8 for the SF 800 Connector Description GSM Antenna SMA female antenna connector for a cellular antenna Connector s Note One antenna must be attached for each internal modem in order for them 1 for the SF 100 to be operational Ethernet The LAN SF 100 Ethernet SF 400 800 port connects the MultiModem iSMS to LAN for the SF 100 your Ethernet network connected PC 9V to 32VDC SF 100 only The SF 100 power source can range from 9 volts to 32VDC Power Receptacle SF 400 800 only Connection for standard power cord provided COMMAND SF 400 800 only A DE9 port for direct command access to the SF 400 800 Reset The Reset button resets the unit to factory settings which includes deleting any existing Address Book entries SMS User account entries and any sent or received SMS history This Reset is the same as performing the MultiModem iSMS
149. up Second it is used to import and apply a configuration backup file Import Backup from Remote Client You may want to import a configuration backup for ease of configuring new units or to restore a previously known good configuration to a unit under test A backup file is a tar file that includes the Address Book Groups and var config folder which includes the unit s IP network settings Important Note A backup file should only be applied imported to a MultiModem iSMS unit that is of the same model number and firmware version as the unit that created exported the backup file Be careful not to create an IP address conflict on your LAN Two or more units cannot be on the same LAN with the same configuration applied Multi 8 Administration Network Setup SMS Services Triggers Utilities Import amp Export Address Book Statistics amp Logs Help Home Wizard Setup Save amp Restart Logout Utilities gt gt Backup Backup Import Backup from Remote Client CL Eose Export Backup Firmware Upgrade Backup Import Backup from Remote Client Use this section of the screen to import a previously exported configuration backup file Click the Browse button to locate the file Then click the Import button to restore the MultiModem iSMS configuration from this backup file The configuration file is uploaded to the MultiModem iSMS and the saved configuration is restored Export Backup Use this
150. xxx amp apimsgid id Response values status code error code ID apimsgid Status OR ID apimsgid Err OR Err error code e g ID 1 Status Done ID 1 Err 604 Err 602 Note The maximum supported size of the URL is 2048 bytes Status Codes Status Code Status Description Description Done The MultiModem iSMS has completed servicing the o Send job The message has been successfully sent to the Cellular network for delivery to all intended recipients Done with error The MultiModem iSMS has completed servicing the 1 Send job but the message is not sent to all the recipients 2 In progress The MultiModem iSMS is processing the Send API 3 Request Received The MultiModem iSMS has received the Send request 4 Error Error occurred while sending the SMS from the MultiModem iSMS 5 Message ID Not Found An API Message ID does not exist 6 Distributed to Slave1 The Master MultiModem iSMS has distributed the Job 10 10 10 101 to a given slave 7 Distribution resulted in Master tried to send the job to the slaves and could error not send the job to any of the slaves as the slaves are not available loaded full or network unreachable 8 Distributed among The Master MultiModem iSMS has distributed the Job many Slaves Request among many Slaves 9 API is canceled Reflects that API job is dropped if the Send API job is canceled from the WEB G

SMSFinder User Guide for SF100, SF400, SF800 models

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