Bria BlackBerry Edition User Guide 1.1.0
Contents
1. Interactive Voice Response IVRs use DTMF The audio portion of a call Compare to Signaling A call made using the phone service that comes with the BlackBerry device The phone service that comes with the BlackBerry device Public Switch Telephone Network The traditional land line phone network The information in a call that deals with establishing and controlling the connection and managing the network The non signaling portion of the call is the Media Session Initiation Protocol The signaling protocol followed by Bria for handling phone calls An account that provides the user the ability to make VoIP phone calls The account encapsulates the rules and functions the user can access The address used to connect to a SIP endpoint In other words the phone number used in a VoIP phone call For example sip joseph domainA com Simple Traversal of UDP through a firewall or NAT A Bria call made over the Wi Fi internet To make a Wi Fi call you must be in a Wi Fi zone A Bria call that uses the mobile data network rather than the Wi Fi network If you start or receive a call with an BlackBerry device when you are not in a Wi Fi zone the call will be a 3G 4G call 39 CounterPath Corporation 402. About Bria BlackBerry Eaton Ee ER EE Ee Ge ee eo ee Ge l A Po TE E EE N 3 E RE SA E E E S A 3 A E E EE EE OE ENG A WOK IE WIN GONE Bee ee een 5 Makne Phone Calle ee er ee E OE en 7 Starine and EES Brid ee ee DE Ge ee ren 7 Interaction between Bria and Native Phone sesse ees ee de ee ee Re ee ee 8 Ha e N 9 Hand Henne CAS een Rene 10 Handling One Established Call nes nee ern 12 Placine 4 Se COM Boa all een rennen 13 Handl ns Fwo E iiblsticd Calls ee een en rast 14 Unattended Blind Trastero 15 A ided Ti E ses nO E EE EE AE Ee 17 Conterence tall ee ES E OR RE 18 A e O IE O A 19 ACCESO NV OIE WAL cat atacan 21 PSS INS A Oo Or OE EE EE EEE NL N N 23 AOUD 1 Un o EE EE EE reeite 24 sar NC SA OE Ee RR N AE 27 AV e Set iS esse ES E EA E E oe 28 Premium Feat e S E oa 31 A TUDE OONN ee E EE E EE EE N 33 BD EPI ae EE E E NE er Re KS EA EE N EA EE RE OE NE EG 37 CounterPath Corporation Bria BlackBerry Edition User Guide About Bria BlackBerry Edition Bria BlackBerry Edition is a SIP based phone for the Blackberry Z10 device With Bria BlackBerry Edition Bria you can use the Wi Fi connection or the mobile data connection to make and receive calls Standard Telephone Features Bria BlackBerry Edition has all the standard telephone features including Call display and Voicemail Indicator Speakerphone Mute and Hold Call history list of received missed and dialed calls Call transfer Th
3. Bria BlackBerry Edition User Guide CounterPath Corporation CounterPath Corporation Suite 300 One Bentall Centre 505 Burrard Street Box 95 Vancouver BC V7X 1M3 Tel 604 320 3344 sales counterpath com www counterpath com September 2013 CounterPath Corporation All rights reserved This document contains information proprietary to CounterPath Corporation and shall not be used for engineering design procurement or manufacture in whole or in part without the consent of CounterPath Corporation The content of this publication is intended to demonstrate typical uses and capabilities of the Bria BlackBerry Edition application from CounterPath Corporation CounterPath makes no warranty regarding the content of this document including but not limited to implied warranties of fitness for any particular purpose In no case will CounterPath its employees officers or directors be liable for any incidental indirect or otherwise consequential damage or loss that may result after the use of this publication oo CounterPath and the 4N logo are trademarks of CounterPath Corporation This manual corresponds to Bria BlackBerry Edition version 1 1 0 BlackBerry and related trademarks names and logos are the property of Research In Motion Limited and are registered and or used in the U S and countries around the world Used under license from Research In Motion Limited Rev 2 Bria BlackBerry Edition User Guide Contents
4. STUN OFF and DNS SRV ON STUN Server TT Bria will present your device s private address for SIP signaling and when negotiating media routing Choose this option if your VoIP service provider advises you that it has implemented a network hosted NAT traversal or far end NAT traversal technology such as a session border controller SBC media proxy or RTP relay STUN Wi Fi e Custom Configuration Set the settings as desired REM Ee DNS SRV ON Bria will use DNS SRV to discover the network addresses for your VoIP service provider s VoIP related services such as a STUN server if any OFF Bria will not use DNS SRV for discovery Only turn this setting off if your system administrator advises you to do so STUN Server Used only if STUN is ON The default is stun counterpath com but we recommend that you change this to an address provided by your VoIP service provider CounterPath cannot guarantee the availability of their STUN server STUN Wi Fi ON Bria will use a STUN server to discover your public IP address OFF Bria does not discover your public IP address Therefore only the private IP address will be used Typically Global IP should be set to OFF to assure that the private IP address is used for SIP signaling STUN Mobile This setting has the same function as STUN Wi Fi but applies only when you are connected over the mobile network 29 CounterPath Corporation Audio Codecs Selection an Pi
5. on the Phone tab to see the counter for each account Select Dial out Account Myvoipprovider Work 22 Bria BlackBerry Edition User Guide 4 settings Settings Swipe down from the Accounts top of the screen to Pa Preferences access Help and About page Advanced Settings Premium Features 23 CounterPath Corporation 4 1 Accounts All the fields on this screen must be supplied by your VoIP service provider SIP Accounts New Account New Account SET PMD PE Password Account Name Myvoipprovider Domain Display as Joseph Santos VM Number User Name 5355 Password Dial Plan Number Prefixes Domain domainA com Account Advanced A Top Half of Screen Bottom Half of Screen Field Description Change the name as desired For example business account Display as Your name This will be your Caller ID 1f supported User Name Typically the account number for the account Provided by your VoIP service provider Do not enter a domain name here Provided by your VoIP service provider Provided by your VoIP service provider VM Number The number to dial to connect to voicemail and check messages Provided by your VoIP service provider If there is a number in this field tapping the VM icon on the keypad will display the voicemail number see page 22 Dial Plan Optional See page 35 Bria BlackBerry Edition User Guide Account Advanced SIP te Accou
6. checkmark indicates Myvoigprovider a primary account Work Enable the account CounterPath Corporation 2 3 Working with Contacis Bria uses contacts saved on your device Bria s contacts are continually synchronized with your native contacts adding modifying or deleting a contact from one list update the other list On Blackberry 10 you can set up multiple sources for contacts for example Email Twitter Facebook and merge all into the native contact app If you do this you can access all contacts on Bria as well Bria BlackBerry Edition User Guide 3 Making Phone Calls 3 1 Starting and Quitting Bria Start Bria The following screen appears Bria is ready The Navigation bar displays a message whe your action is required Not Registered The SIP account is not registered Make sure the account is turned on under Settings gt Accounts Mobile Use Disabled You did not allow Bria to use mobile data 3G 4G LTE and you do not have a Wi Fi connection Use of mobile data is optional to turn it on go to Settings gt Preferences No Network The device has no data connection whether its Wi Fi or mobile data Move to a different location Once launched Bria runs in the background To quit Bria go to the device s home screen then you will see the active frame of Bria Tap on X on the bottom right corner of Bria Tap to quit Bria CounterPath Corporation 3 2 Interaction between B
7. desireo phone number Mywolpprovider Call 1018 Cancol CounterPath Corporation Making a Gall from another Account If you have more than one account enabled you can change the account to use on a given phone call The current account To select the account tap Select Dial out Account Myvoipprovider The new selection Work Tap the account you want to use en Settings 10 Bria BlackBerry Edition User Guide 3 4 Handling Incoming Calls When Bria Is in the Foreground incoming call Frank Chan Tap Decline or Answer CounterPath Corporation When Bria Is in the Background When Bria receives a call in the background the device will ring vibrate turn on LED indicator depending on the preferences within Bria Bria does not use OS Notification settings except for LED Make sure you turn on the Preferences within Bria for Play Ringtone Vibrate and Alert Missed The device rings vibrates for incoming call If the device is locked swipe up to unlock The prompt appears Either answer or decline the call If you answer the call starts immediately however you Bri will not see in call screen because Bria is not allowed to ar come foreground automatically 10 53 au End Call Answer Call ra Accounts ee DE EE Tal apima taci eend remote on hold Display ka ad Mi dl rie Janier Hernadez ate apale Settings i Speaker Dialpad Swipe up and g
8. setting under Advanced Settings Suppress STUN Mobile This setting has the same function as Suppress STUN Wi Fi but applies only when you are connected over the mobile network Use ICE Wi Fi ICE is involved only in media routing it is not involved in SIP signaling ON Bria will use ICE to discover addresses for media packets ICE provides a good guarantee of two way audio However to use ICE successfully both endpoints in a call must use ICE and specifically must use draft 19 of the ICE standard OFF Try turning ICE off if you are not using BlackBerry device behind a firewall or NAT Use ICE Mobile This setting has the same function as ICE Wi Fi but applies only when you are connected over the mobile network 25 CounterPath Corporation A EEN EN EE er ee Global IP Wi Fi e ON default Bria will publish its public IP address at the signaling level The public address may not work with some NATS or firewalls e OFF Bria will publish its private IP address at the signaling level Off represents server based network traversal On app based Global IP Mobile This setting has the same functionality as Global IP Wi Fi but applies only when you are connected over the mobile network Use Tel URI Change this value only if advised to do so by your VoIP service provider e ON Prefix SIP URIs with tel e OFF default Prefix SIP URIs with sip SIP Transport Tap to display the choices Contact your VoIP servi
9. Re ti WA ANNE miii You can only enable G729 if you have purchased them see page 31 Select the codec and tap the up or down button to change its priority in the list See below Fa Mobile Audio Codecs Wi Fi Audio Codecs These two screens list the audio codecs that can be used during a Wi Fi call or mobile data call Codecs are programs n Bria involved in transmitting audio each codec has different characteristics and therefore each works better in some situations than in others In general it is desirable to have several codecs enabled Make sure that there are common codecs between you and the remote peer otherwise your call will fail w th a 488 error Novice and Non technical Users We recommend you use the default setting priority and let Bria select the best codec to use in a given situation Technically Savvy Users You may choose to enable one some or all codecs If only one codec is enabled all calls will be made with that codec If more than one is enabled Bria negotiates the codec to use from among the enabled codecs with the other person You can prioritize codecs by selecting it and tapping the up or down button in the list Codecs higher in the list are given a higher priority in the offer when negotiating codecs with the other party Therefore moving a codec higher should improve its chances of being chosen G 722 is a wideband codec All other codecs are narrowband When a wideband codec is used dat
10. Tap Add Dial the number of the second person and tap Call When the call connects the first call is put on hold You are now speaking to the second person To switch to the other person tap Swap From the BlackBerry device Contact List Or tap here to go back to the first call Janier Hernadez Place the call on hold if desired Tap Add Myvoipprovider Call 1018 Tap Contacts Tranaler to 1018 Search for the person and tap the phone number Cancel Tap Call When the call connects the first call is put on hold You are now speaking to the second person To switch to the other person tap Swap Calls 14 Bria BlackBerry Edition User Guide 3 Handling Two Established Calls Handling Two Bria Calls To switch to the other person tap Swap Calls CounterPath Corporation 3 8 Unattended Blind Transfer You can transfer the current Bria call to a second person without first talking to that second person Using the Dialpad Janier Hernadez Tap Transfer Type the number to transfer to Tap The call ends on your side when answered by the target or picked up by the voicemail By Selecting a Contact lack tn the cal a Janier Hernadez Contacts The call ends on your z FEENS side when answered by Dialpad 3 the target or picked up iz by the voicemail Tap Transfer Tap Contacts Myvoipprovider Tap the contact TOA Tap the phone number Tr
11. a usage will be higher and audio quality will generally be better When a narrowband codec is used data usage may be lower but audio quality may be affected Data usage for the codecs from high to low usage is G 722 G 711 LBC GSM G 729a 30 Bria BlackBerry Edition User Guide 4 4 Premium Features TE Premium Features G729a royalty bearing is a low bandwidth audio codec which provides excellent audio quality ideal for connections with limited bandwidth such as 3G Each call using G729a will reduce the amount of data used saving you even more money on your calls Purchase 67294 Audio Codec Sync Premium Features lf you have already purchased a premium feature and it does not show as installed use the button above to sync with the app store To purchase an item tap the item On the Product Detail screen tap the price button to connect to BlackBerry World A confirmation prompt appears Tap Cancel or Buy G 729a Audio Codec G 729a is a narrowband codec that is intended for low bandwidth use It is particularly recommended if you will be making calls over mobile data network 3G 4G LTE because it provides better audio quality on your mobile data connection 31 CounterPath Corporation 32 Bria BlackBerry Edition User Guide A Troubleshooting Using Bria Diagnostics AR Advanced Verify TLS Certificate Sending Log Show Miscellaneous Having a technical issue and want to
12. ameter in the Via header Enable PRACK On Bria advertises that it supports 100rel and allows PRACK as defined in RFC 3262 The outgoing INVITE message will have 100rel in the Supported header and PRACK in the Allow header This is the default behavior in previous Bria versions Off Bria will not advertise these features there will be no 100rel in the Supported header Encode in URI On default Bria escapes a hash character used in the user part of SIP URI as required by RFC 3261 Off Bria does not escape a hash character and sends it as is Turn this setting off if you are having trouble making outgoing calls to anumber with a hash character Leave this setting OFF unless customer support instructs you to turn it ON in order to troubleshoot a problem you are having on your device See page 33 Send Log Tap to upload the current log to customer support See page 33 Bria BlackBerry Edition User Guide Network Traversal Strategy Select a profile a8 Se e Application Managed STUN Wi Fi ON STUN Mobile OFF and DNS SRV ON Current Strategy Bria will use the specified STUN server to discover the public address of your device It will present your public address for SIP signaling When negotiating media routing it will present either both your public and private addresses or just your public address depending on the ICE settings under Account Server Managed Advanced DNS SRV e Server Managed
13. and Delete 35 CounterPath Corporation Designing the Dial Plan A dial plan has two parts e A pattern that the phone number the input must match e The modification to make if the input matches that pattern removing a prefix adding a prefix or removing one prefix and adding another one Subsequence substitution is also supported Example 1 Match number 1613x Remove Prefix 1613 Add Prefix 9 If the input starts with 1613 then remove the 1613 then add 9 and dial the number So 16135550012 is dialed as 95550012 Example 2 Match number 2 9 xxxxxxxxx Add Prefix 1 If the input is a 10 digit number starting with a number other than 1 then add 1 and dial the number So 6045550012 is dialed as 16045550012 The Pattern The pattern can be made up of any combination of the following he e A collection that can include range For example 6 9 means 6 7 8 9 Or 136 9 means 136789 E Y vo EE Repeat the last element 0 or more times For example with the pattern 12 the following input will match 1 The 2 1s repeated zero times 12 122 1222 and so on The Modification The modification can add or remove characters and can be made up of digits wildcards or symbols 36 Bria BlackBerry Edition User Guide Advanced Dial Plan Subsequence Substitution The match pattern can mclude a seguence of numbers to match and another seguence to substitut
14. ansfer to 1018 Tap Transfer Cancel 16 Bria BlackBerry Edition User Guide Blind transfer can be performed even when you have two ongoing Bria calls You can transfer the active call to a third party not the person on hold When transferring the call you won t be able to speak to the person you are transferring to Blind Transfer Two Ongoing Calls Make sure the active call is the one you want to transfer to a third party Tap Transfer ds When the call is answered by the target or picked up talking nF Back to the call by the voicemail the Daniela Alves current call ends and the other call becomes active vi e on your side Speak Dialpad Transfer Ft Transfer Daniela Alves to Emily Transfer Merge Wilding Pr Transfer Succeeded call on hold 5656 d i Tap No Speaker Mute Dial pee Transfer Resume Type the number to transfer to Tap to transfer 17 CounterPath Corporation 3 9 Attended Transfer You can speak to the second person first then transfer the first person to them You know there are two calls established because the Swap Calls button is showing gt as Establish two calls page 14 talking Daniela Alves si Speaker Mute Dialpad When ready tap A Transfer Transfer Mergf Transfer Transfer Daniela Alves to Emily Wilding Tap Yes The live call is transferred to the on hold call Both calls end on your
15. become unregistered when using a Wi Fi connection try setting this interval to a lower number such as 20 Keep Alive Mobile Interval Same as above except the interval applies to registrations made over the mobile data network which can be made on an BlackBerry device when you are not in a Wi Fi zone Single Register Applies only if Global IP is ON e ON default Bria will register using a single register request e OFF Bria will register using an unregister and a register Passive Session Timer Controls the use of session timers on SIP accounts The session timer is used to determine if the call is still active Only choose Off if advised by your VoIP service provider e ON default Bria will not use session timers in any session except it is explicitly required by the remote party OFF Bria will use session timers in all sessions whenever the remote party supports and uses it Connection Reuse ON Bria uses existing connections by including an ob parameter in a header as defined in RFC5626 e OFF Bria does not reuse existing connections Changing this setting might solve problems with dropping or holding calls The default is On Enable IMS When ON Bria supports the IP Multimedia Subsystem The default is Off Subject to VoIP service provider Only choose ON if advised by your VoIP service provider 26 Bria BlackBerry Edition User Guide 4 2 Preferences A AR Preferences Preferences Wibra
16. ce provider to identify the types of transport that are supported e UDP and TCP do not support signal encryption e TLS does support signal encryption If TLS is selected a given call will be encrypted if the other person also uses TLS You may also need to install a certificate on your BlackBerry device speak to your VoIP service provider Encrypt Audio If the transport is set to TLS you can encrypt a phone call at the media audio level Never Audio is not encrypted If Possible On a given call audio will be encrypted if the other person supports and is also using audio encryption If not audio will not be encrypted Always Audio will always be encrypted The call will fail if the other person cannot accept encrypted calls Wi Fi Refresh Interval The timer interval between Bria s attempts to register in order to refresh the account registration over Wi Fi network This value is placed in the Expires header field of the SIP REGISTER message Change this value only if advised to do so by your VoIP service provider Mobile Refresh Interval Same as above except the interval applies to registration made over the mobile data network Keep Alive Wi Fi Interval A keep alive message is a mechanism for maintaining a pinhole through your firewall so that the account registration is maintained The interval specifies how often the message is sent in seconds If you are experiencing problems for example accounts
17. e for the match This feature is useful if you want to convert a sequence within the input not just add or remove a prefix The syntax is lt input sequence substitute sequence gt For example lt 604 250 gt means change the sequence 604 to 250 The sequence substitution element can be combined with any other elements in the match pattern For example x lt 604 250 gt x would change match 6045551212 and 16135556040 and in both cases change the 604 to 2507 3 CounterPath Corporation 38 Bria BlackBerry Edition User Guide C Glossary Bria call Codec DTMF ICE IP address IVR Media Native call Native phone service PSTN Signaling SIP SIP account softphone address STUN Wi Fi call 3G AG call A call made using the Bria screen Compare to native call Codecs are programs in Bria involved in transmitting audio each codec has different characteristics and therefore each works better in some situations than in others Dual tone multi frequency DTMF is the system that is used in interactive voice response menu systems such as the menu system for accessing voicemail messages The DTMF system allows the user to interact with the menu by pressing keys on a dialpad or keyboard Interactive Connectivity Establishment A method for traversing a firewall A unique number that identifies a device Devices on a network use the IP address to communicate with each other
18. g calls Tap to delete only the UN Delete one selected 20 Bria BlackBerry Edition User Guide Creating a Contact from History You can create a contact from a history item Missed Tap the arrow icon aR History Details WS k Outgoing call 04 10 13 4 19 PM carooled LA Are iit MA N AA AN WW WWW main 321l0 nternalsten net Cancel Hew Contact Prine Tap New Contact or Existing Contact First Mame 4 Mobile If you tap New Contact the New Contact screen appears with the number already entered Complete the other fields Cancel Select Contact Personal EE Francisco Aldo Frank chan Or if you tap Existing Contact the contact list appears Tap the contact where you want to add this number The contact is immediately N Helen Downey updated Hanna Johansson lack Shepard Jacob Hudson 21 CounterPath Corporation 3 12 Accessing Voicemail If your VoIP service provider provides a voicemail service then incoming calls go to voicemail if e Bria is not running e You already have two calls established The voicemail indicator on the Bria screen ad Oz Phone 1 Contacts Settings Tap the voicemail icon the voicemail number appears in the entry field Place the call in the regular way If no number appears you have not set it up in settings see page 24 The active frame shows a badge when the app is in the background Tap
19. if your service provider provides this service Tap the Bria icon on the BlackBerry device Bria launches CounterPath Corporation 2 2 Setting up Bria To use Bria as a phone you need to create a SIP account with the information provided by your VoIP service provider Tap the Settings tab then Accounts Complete the User Details section and Voice Mail section optional with the information provided by your service provider AR New Account A Account Name Myvoipprovider New Account GIRO IO Ay Password Accounts Myvoipprovider Display as Joseph Santos Domain yvolpp User Name 5355 Password ES VM Number Domain domainA com Dial Plan Number Prefixes Account Advanced lt a Tap Back The account is created Turn on the account to register When you have successfully registered tap the Phone tab and try placing a call Bria BlackBerry Edition User Guide Setting up Multiple Accounts You can set up more than one account if you have service from more than one VoIP service provider You can set aprimary account which will be used for outgoing calls as well as the voicemail icon on dialpad AR Accounts Myvoipprovider AR Account Details Ted ET Myvoip Display as Joseph Santos User Name 5355 Password Account status Domain domainA4 com Set up the account in the usual way Tap Back A counts The green
20. neous RTP Port Start 4000 Enable PRACK Enable RFort Encode in URI 3 r Enable PRACE Mobile Audio Codecs Encode in URI Wi Fi Audio Codecs Verbose Logging lt L gt Top of Screen Middle of Screen Bottom of Screen Field Description Network Traversal Strategy Tap to display the choices see below RTP Port Start Change this value only if advised to do so by your VoIP service provider This indicates the start of the ports range used for RTP and RTCP sessions The range 1s 100 ports wide The range is not observed if ICE is used The default is 4000 Audio Codecs Selection Tap to display more information about these two fields See page 30 Verify TLS Cert Applies only if you use TLS as the transport e On default Bria attempts to verify the certificate sent by the SIP server to see if it is trusted For the certificate to be trusted a corresponding CA certificate provided by your VoIP provider must be installed on your device Off Bria accepts the certificate without attempting to verify it Enable RPort On the outgoing INVITE message will have an RPort parameter inside the Via header which indicates that Bria supports RFC 3581 If the server also supports RFC 3581 the server should respond with the RPort parameter set to the incoming public IP port and the received parameter set to the public IP address This is the default behavior in previous Bria versions Off Bria does not have the RPort par
21. nt Advanced A Account Advanced or Pd Out Proxy Account Advanced N Suppress STUM Wi Fi 2 Account Advanced Auth Mame Suppress STUN Mobile Use Tel Uri Wi Fi Interval 30 Lise ICE Wi Fi J Mobile Interval Send DTMF using Use ICE Mobil 5e Mobile SIP Transport Encrypt Audio j Suppress STUN Wi Fi Show Miscellaneous Global IP Wi Fi Suppress STUN Mobile DT Single Register Global IF Mobile 4 Wi Fi Refresh Interval 900 Back Passive Session Timer Mobile Refresh Interval 900 N Connection Reuse RE Enable IMS Top of Screen Middle of Screen Bottom of the Screen If your VoIP service provider has an outbound proxy and requires that you provide that address to Bria enter the domain name or the IP address obtained from your provider Send DTMF using The method used for DTMF sent when you press a number key when dealing with an auto attendant such as press 1 for customer service RFC 2833 SIP INFO and Inband DTMF are supported Choose a method specified by your VoIP service provider Suppress STUN Wi Fi Allows you to control the use of STUN per account e ON No STUN is used on this particular account This setting overwrites the STUN Wi Fi setting under Advanced Settings which applies to all accounts when Suppress STUN Wi Fi 1s ON no STUN is used on this particular account even 1f STUN is enabled under Advanced Settings OFF default Bria decides whether to use STUN or not depending on the STUN Wi Fi
22. o back to Home screen and then open Bria li d Transfer Hold 12 Bria BlackBerry Edition User Guide 3 5 Handling One Established Call Bria Call Turn on off Speakerphone Basic Transfer transfer the current call without first talking to the target Hold or release hold Native Call and Bria Call remote on hold Janier Hernadez si Speaker Dialpad ill Transfer Hold Mute or unmute Tap to show a keypad in order to enter numbers for example when choosing menu items such as enter 1 for customer support Place a second phone call or perform Attended Transfer The Bria in call screen does not show any indication that the native call is in progress To switch between native call and Bria call swipe up to go to Home screen and tap either native dialer or Bria to bring foreward You might want to put the current call on hold before switching Put the call on hold if desired remote an hold Janier Hernadez ai Speaker Transfer Swipe up to go to Home screen the native call Tap native dialer to switch tc va 0001 20 613 344 6181 speaker Dial Pad Mute Add a Call Call Hote Now you are in the native call 13 CounterPath Corporation 3 6 Placing a Second Bria Call Using the Dialpad Place the call on remote on boki Or tap here to go back to the hold if desired Fan IE Menace first call Dialpad
23. ree way audio conference Audio codecs G 711 G722 GSM and iLBC with an option to purchase G 729 Ringtones and contact avatars Support for DTMF the ability to enter numbers to use with an auto attendant Advanced Features NAT traversal STUN and ICE Secure call signaling TLS Audio encryption SRTP DNS SRV record lookups Application diagnostics logging and log files uploading Accessories The following accessories are supported Headset with microphone Bria BlackBerry Edition uses the ear piece and microphone on the headset Headphones no microphone Bria BlackBerry Edition uses the ear piece on the headphone and the built in microphone on the device CounterPath Corporation Bria BlackBerry Edition User Guide 2 Configuring 2 1 Getting Ready l Once you have installed Bria BlackBerry Edition make sure you have set up Wi Fi and mobile data correctly on your device Go to System Settings gt Network Connections then do the following e Setup Wi Fi tap Wi Fi then enable the Wi Fi field The panel will be populated with access points Tap to choose an access point and wait for the item to show Connected e Set up mobile data tap Mobile Network and enable the Mobile Network field Obtain the following information from your VoIP service provider e Your username password and domain e Your auth name authorization name if used by your service provider e Your voicemail number
24. ria and Native Phone Placing Calls e You can place a Bria call so long as you are not already on two Bria calls e You can place a native call regardless of the state of Bria Incoming Calls e An incoming Bria call rings on your phone unless you are already on two Bria calls In this case the new incoming call will go to Bria voicemail instead e Incoming native calls Being on a Bria call has no impact on your native phone native calls will be received in the usual way Therefore you should be prepared to accept or decline a native call Established Calls e This version of Bria is not able to recognize detect native calls When you answer or place a native call during a Bria call the Bria call does not go on hold automatically you need to put it on hold e You can have up to two Bria calls established at the same time and switch between them Bria BlackBerry Edition User Guide 3 3 Placing a Call Using the Dialpad Enter the phone number To enter alphabets tap this area then the keyboard appears along with the x mark which clears the entire entry Tap Backspace From the BlackBerry device Contact List Tap the Contacts tab at the bottom of the screen zen If phone numbers from your contact list need to be modified for example to remove extra characters Search for a contact such as you can set up a dial plan See page 35 or choose one from the list Contact Details 1 Daniela Alves Tap the
25. send a diagnostic log to the support Enable RPort team Follow up with the team will be required Enable PRACK Sending Log Success Cancel The log has been sent Ref 2285111719656 Please include the reference pumber when contacting our suppart team Encode in URI OK Verbose Logging The log file is sent to D customer support Send Log Tap OK Tap Send Log Tap Send A reference number If you have a problem with Bria customer support may ask you to turn on diagnostics to capture information l Goto Settings gt Advanced Settings 2 Scroll down to the bottom If Verbose Logging is OFF turn it to ON 3 Reproduce the problem 4 When done go to Settings gt Advanced Settings again Tap Send Log A prompt appears Tapping Send will send the log to the server Once the file has been sent you will see a notification this notification includes a reference number 5 Contact customer support at http support counterpath com with the details of your issue and the reference number The description of the problem could include the following e What you were doing when the problem occurred e Your BlackBerry device and model e Any recent changes you have made to your setup of Bria e Whether you are in your home Wi Fi zone your normal Wi Fi zone or a different Wi Fi zone 6 When done turn off Verbose Logging 33 CounterPath Corporation More Information You can view Frequen
26. side when the call is transferred 18 Bria BlackBerry Edition User Guide 3 10 Conference Call When you have two Bria calls established you can merge the calls into a three way conference call Establish two calls page 14 You know there are two calls established because the Swap Calls button is showing Daniela Alves r ME Dialpad Tap Merge If desired you can split the conference back into two calls The two calls are merged into a Tapping End Call ends the conference conference and hangs up on both calls 19 CounterPath Corporation 3 11 Call History Tap the History icon at the bottom of the screen Missed H Tap to filter as Missed calls desired u 3210 5 10 13 Incoming calls Outgoing calls Daniela Alves Jennifer Adams E Er PT eee Jennifer Adams na E The SIP account used for the call b ai a a N N a a OW Tap to clear the The colored number indicates current view For Misco the number used for the call example clear only outgoing calls A History Details I 1 Daniela Alves Outgoing call 0910 13425 E eee Accoun Miyroppeider J as mobile 7789185383 Tap to see detail Daniela Alves Jennifer Adams ennifer Adams Outgoing i mobile 0959 107 134 b a a a N a AA a AN At in Miro ga la yi Be 7 n EL nobile 7777 Clear Outgoing Entries mobile 7 Clear All Entries mobile mobie 7 Tap to delete all outgoin
27. te On Alert Missed On Use When Avaliable Ringtone Remote Call Play Ringtone Contact Image Vibrate Alert Missed On P Forward Calls Ringtone Remote Call gt To Number lt Back Top of the Screen Bottom of the Screen A Use When Available e ON When a Wi Fi connection is not available Bria will attempt to connect to SIP service using the mobile data network Data charges with your mobile carrier will apply You will be able to make and receive calls e OFF When a Wi Fi connection is not available the SIP account will be unregistered you will not be able to place or receive calls Play Ringtone ON to hear the ringtone ON to vibrate when you receive a call Alert Missed Controls the behavior of the missed call prompt when you receive a call when Bria is in the background e ON A Missed Call alert appears on the native BlackBerry device screen e OFF No alert appears ON to display the image of your contact while receiving or making calls Forward Calls ON to send all incoming calls to a specific number So long as Bria is registered incoming calls will be forwarded to this phone number The number to forward calls to when Forward Calls is ON 27 CounterPath Corporation 4 3 Advanced Settings A mE mE Advanced Advanced Advanced Verify TLS Certificate Verify TLS Certificate Current Strategy Server Managed gt Show Miscellaneous Enable RPort Show Miscella
28. tly Asked Questions at https support counterpath com knowledge base bria blackberry edition 34 Bria BlackBerry Edition User Guide B Dial Plans You can create a dial plan in order to modify a phone number used in a phone call the input in order to ensure the call is placed successfully For example you could create dial plan to change any number that starts with 1613 to just 613 Setting up Dial Plans You can create as many dial plans for an account as you need A dial plan belongs only to one account Bria goes through the dial plans in the order in which they appear on the screen You can drag dial plans to change their order Go to Settings gt Accounts gt tap the account Scroll down Ay New Account a Waco a NE 7 T Dial Plans Password Wish to add remove number prefix Press Add to add a new Dial Plan rule See the Quick Help for details Domain Cancel New Dial Plan Save The dial plan is added to the list Ty Match Number siens Dial Plans Remove Pre fix gta Local Y Wish to add remove number prefix Press Add to add a new Dial Plan rule See the Quick Help for details VM Number Dial Plan Number Prefixes Tap Account Advanced lt x Complete the fields as required see below Tap to save lt Back Add To change or delete the existing plan select the plan and tap the Menu button you will see Edit
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