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1. Return lever R11 to its original position BQN021S Removing Jammed Paper When R1 R3 is Displayed in the Case of Finisher SR 4050 Open the front cover Remove misfed If you cannot remove Remove misfed oe paper and then misfed paper turn paper and then return AEE ist return lever R1 to its lever R2 to the right lever R2 to its original original position position If you cannot remove Remove misfed misfed paper raise paper and return Ge lever R3 lever R3 to its original position Close the front cover BQNO013S 135 6 Clearing Misfeeds When R4 R7 is Displayed in the Case of Finisher SR 4050 Open the front cover Remove misfed If you cannot remove Remove misfed paper misfed paper pull paper and then PUN SEVEr Rih lever R5 return lever R5 to its original position Return lever R4 to its original position If you cannot remove Remove misfed Pull handle R7 and misfed paper raise paper and return pull out the staple lever R6 lever R6 to its original unit then remove position misfed paper Return the staple unit to its original position and close the front cover BQN014S When U is Displayed Open the top cover Remove misfed paper Close the top cover BQNO03S 136 Removing Jammed Paper When W is Displayed Open the mailbox Remove misfed Remove misfed right cover paper paper Close the mailbox righ
2. ccccccsesesesseseseseseeseseseeeesesesees 27 When You Cannot Make Clear C6 pie cx ctecdcie ects encotieuanteuisancatevenceiveusiserendondivcocanzsadioceereensdiatenenesieneeeetes 32 When You Cannot Make Copies As Wannted ccccssssssesseseseseeseseseecsesecesseeeeeseseesesesecseseeeeseneseeseseeseseneeass 36 Display Duiug Connec COPY Meee ete mennt ee ninenter ence te mer ene eer keine ae her nee ne AEE eee eee ae 42 If Connect Copy ls Canceled s sssnssnessessseoseesosseseesosesessessesessessesiesosstsensesensessesetsessnsennessesennessesensesrestnne 43 If You Connor Exit from Connec Copy sssri ENE EE EE EEE 44 When Memory ls Fullasursanisiansirins inie e AEE A E 45 3 Troubleshooting When Using the Facsimile Function Adjusting the VOMIGIE sou acre nace scrasieesncewosteeniesnmrnraratdunnustoiccetcatula otsicatincuiar eilesepy emhsatetdeimiaemeworatatemndensanmanedents 47 Messages Displayed When Using the Facsimile FUNCtION cccccccsessssesesesesseseseseeecseseseeseseseeeseseseeeeseseneees 49 When You Cannot Send or Receive Fax Messages As Wanted cccccccsscscssescseesesseseesesecseseeseessseeseseeaes 60 When Memory Is Full ccccccccccssssessssssesesseseseseeseseseecseseceesesccsesessesesesecseseseeseseeseseseeseseeseseeecseseeeeseaeeseseeeass 66 Itan Error Repor ls Printed aisses a oe RAE eRe 67 Turning Off the Main Power In the Event of Power FailUre ccccccccssssesesesseseseseeeescsesececseseceeseseecseseeeee
3. ALA L n e AE E E T 60 Problems operating the machine cccee 20 R RECE O oe sec teuncsecay era pes o e 60 Removing jammed papel cccceceeees 121 123 Removing jammed staples cccccccsceseseeeeees 138 Removing punch WOSHE ccceeseseeseseteeseteeeesees 141 Removing staple WOStE ccccccsecesseseteeseteesees 144 S Scanner UNC Oesen 107 Scanning is not done as expected 101 Server Generated error e mil ccceeereeee 69 ELEI E P I T E IE ENE O E E A 36 Status MCSA Se ce decencan eats onsatastennaceincioons 75 Stored files cannot be accessed ccccceeee 103 Stored files cannot be edited cccceeeeee 104 Ee ee ne ee ee eee 9 T OR gclol 11 old lt a eee ene eee een eee 151 TAINS UGS S Oan 60 Transmission RECEPHION ccccsseseteeseteeseeeeeees 60 Turning off the main power In the event of power OMNI a ees cis E E E A A E 68 TWAIN scanne ee Cre nnn ene ee nr eee 116 TWAIN driver cannot be started ccccce 103 W When A1 is Displayed cccccceeseceseesesereteeeees 123 When A2 is Displayed cccceceeseseseteeseteteeeees 124 When an indicator to the right of a function key is lit PEE ENE I I ENEE AN E A N 18 When B is Displayed ccccesccesseseseeeeeeeeeees 124 When C is Displayed ccccccceseccssescseesesensesees 124 When D is Displayed c ccccecesceesseseteeeeseteesees 125 When E is Displayed cccccssesesesesseseseeeeee
4. Turn the main power switch off and back on again If the message appears again contact your service representative Turn the main power switch off and back on again If the message appears again contact your service representative Turn the main power switch off and back on again If the message appears again contact your service representative Hardware Problem USB Hardware Problem Wireless Board Hardware Problem Wireless Card IPDS font error Turn the main power switch off then on Press Reset IPDS Fonts in Printer Features Load following paper in n To cancel job press Job Reset A figure is placed at n Paper size and type are mismatched Select another tray from the following and press Continue To cancel job press Job Reset Paper size and type can also be changed in User Tool Problem Printer Font Error An error has occurred in the USB interface Access to the wireless board in which the wireless LAN interface unit is inserted is possible but an error was detected The installed wireless LAN or Bluetooth card is not compatible with this machine An error has occurred in either the wireless LAN or Bluetooth card An IPDS font error occurred The printer driver settings are incorrect or the tray does not contain paper of the size selected in the printer driver The printer driver settings are incorrect or the tray
5. e If the message is still displayed reinstall the punch waste box 1 Open the finisher front cover BQN022S 2 Pull out the punch waste box carefully and then remove punch waste BQM003S 141 6 Clearing Misfeeds 3 Reinstall the punch waste box a BQM004S A Close the finisher front cover Hole Punch Receptacle is full disappears Finisher SR4050 The following procedure describes how to remove punch waste from the Finisher SR4050 e While Hole Punch Receptacle is full is displayed you cannot use the Punch function e Hole Punch Receptacle is full is displayed until the punch waste box is reinstalled e If the message is still displayed reinstall the punch waste box 1 Open the finisher front cover BQN023S 142 Removing Punch Waste 2 Pull out the punch waste box carefully and then remove punch waste BQN025S 4 Close the finisher front cover Hole Punch Receptacle is full disappears 143 6 Clearing Misfeeds Removing Staple Waste This section describes how to remove staple waste Finisher SR4050 The following procedure describes how to remove staple waste from the Finisher SR4050 e While Waste Staple Receptacle is full is displayed you cannot use the Staple function e Waste Staple Receptacle is full is displayed until the staple waste box is reinstalled e If the message is still displayed reinstall the staple waste
6. machine Communication error has A communication error has Check whether the client computer can occurred on the network occurred on the network use the TCP IP protocol Error has occurred in the An error has occurred in the e Check whether the network cable scanner driver driver is connected correctly to the client computer Check whether the Ethernet board of the client computer is recognized correctly by Windows Check whether the client computer can use the TCP IP protocol 118 Error has occurred in the scanner Fatal error has occurred in the scanner Insufficient memory Close all other applications then restart scanning Insufficient memory Reduce the scanning area Invalid Winsock version Please use version 1 1 or higher No User Code is registered Consult your system administrator Messages Displayed When Using the Scanner Function The application specified scan conditions have exceeded the setting range of the machine An unrecoverable error has occurred on the machine Memory is insufficient Scanner memory is insufficient You are using an invalid version of Winsock Access is restricted with user codes e Check whether the scanning settings made with the application exceed the setting range of the machine Disable the client computer s own firewall For details see Windows Help An unrecoverable error has occurred in
7. Desimaior Sender Esco a function that cancels the text Subject and File name settings once the scanned data is sent 102 When You Cannot Send Scanned Files When You Cannot Send Scanned Files This section describes likely causes of and solutions for problems related to network delivery and sending e mail When Stored Files Cannot Be Accessed This section describes likely causes of and possible solutions for job access related problems The stored file is locked and is The file which is password Contact the administrator not accessible protected is locked because the password was incorrectly entered ten times When You Cannot Browse the Network to Send a Scan File This section describes likely causes of and possible solutions for the network browsing failing to operate when files are sent The network cannot be The following machine Check the settings See Interface browsed when specifying the settings may not be correct Settings Network and System Settings destination folder Padda Guide e Subnet Mask When the TWAIN Driver Cannot Be Started This section describes likely causes of and possible solutions for the TWAIN driver related problems The Scanner Properties Advanced encryption has For details about the extended security dialog box cannot be been specified in the setting contact an administrator displayed extended security setting 103 104 5 T
8. Follow the instructions displayed For details about adding toner see Adding Toner About This Machine For details about paper misfeeds see p 121 Removing Jammed Paper or p 138 Removing Jammed Staples If the sub machine s display indicates that a cover is open follow the instructions displayed Press the User Tools Counter key to close the User Tools menu Continue copying using the main machine Select the Sort function Reprogram the stamp on the sub machine Sub machine does not have the same paper setting s Sub machine is in Interrupt mode Sub machine paper settings must be the same to use this tray The Cover Sheet setting s of the sub machine is different from the main machine The Designation Sheet setting s of sub machine is different from main machine The Slip Sheet setting s of the sub machine is different from the main machine Messages Displayed When Using the Copy Document Server Function Paper type or tray settings on the two machines do not match The sub machine is in Interrupt mode Paper tray settings on the two machines do not match The Cover Sheet settings on the two machines do not match Designation Sheet settings on the two machines do not match Slip Sheet settings on the two machines do not match Make the same settings on both machines Press the Interrupt key on the sub machine to cancel Interrupt
9. Please wait SMTP authentication E mail address and Administrator E mail address mismatch Selected file is currently in use File name cannot be changed 5 Troubleshooting When Using the Scanner Function No paper Load paper of No paper is set in the specified paper tray WSD scanner function is being prepared Only one memory device can be connected at a time A function of the machine other than the Scanner function is being used such as the Copier function Too many jobs are in standby state and sending was canceled Data is being prepared for sending to a client computer The SMTP authentication e mail address and the administrator s e mail address do not match You cannot change the name of a file whose status is Waiting or that is being edited with DeskTopBinder Load paper of the sizes listed in the message See Loading Paper About This Machine D Wait a while Insert one memory device only in the media slot Cancel the job in progress For example press Exit and then press the Copy key Next press the Clear Stop key When the message The Clear Stop key was pressed Are you sure you want to stop scanning appears press Stop Retry sending after sending jobs in standby state completes Wait until the data has been sent This message might reappear if the machine is operating on a mixed network or if chang
10. Paper Storage About This Machine D Use recommended paper See Recommended Paper Sizes and Types About This Machine Use recommended paper only and be sure its storage environment meets the recommended temperature and humidity conditions For details about recommended paper and the proper way to store it see Recommended Paper Sizes and Types and Paper Storage About This Machine D Do not load sheets that have already been copied or printed onto by another machine Fan the sheets thoroughly before loading them Alternatively feed the sheets into the machine one at a time Fan the sheets thoroughly before loading them Alternatively feed the sheets into the machine one at a time Do not load sheets that have already been copied or printed onto by another machine Use paper that has been stored in the recommended temperature and humidity conditions See Paper Storage About This Machine D Use recommended paper See Recommended Paper Sizes and Types About This Machine 63 3 Troubleshooting When Using the Facsimile Function Edges of sheets are creased Edges of sheets are creased Images are only partially printed Black lines appear on the print produced at the destination Background of received images appears dirty Images from the back of the page appear Received image is too light Received image is too light Received image is too light
11. Ports tab 4 Inthe Print to the following port s list confirm the correct port is selected For Windows XP Professional or Windows Server 2003 2003 R2 1 Click the start button and then click Printers and Faxes 2 Click the icon of the machine On the File menu click Properties 3 Click the Ports tab 4 In the Print to the following port s list confirm the correct port is selected 89 90 4 Troubleshooting When Using the Printer Function For Windows XP Home Edition i 2 Click Printers and Other Hardware 3 Click Printers and Faxes 4 Click the icon of the machine On the File menu click Properties 5 Click the Ports tab 6 Inthe Print to the following port s list confirm the correct port is selected For Windows Vista 1 Click the Start button and then click Control Panel 2 Click Hardware and Sound 3 Click Printers 4 Click the icon of the machine On the Organize menu click Properties 5 Click the Ports tab 6 Inthe Print to the following port s list confirm the correct port is selected For Windows Server 2008 1 Click the Start button and then click Control Panel 2 Click Hardware and Sound 3 Click Printers 4 Click the icon of the machine On the Organize menu click Properties 5 Click the Ports tab 6 Inthe Print to the following port s list confirm the correct port is selected Click the start button
12. files The print job has been The maximum page capacity Delete some of the files stored in the cancelled because capture of the document server was document server or reduce the number file s could not be stored exceeded of pages that you want to send Exceeded max number of pages per file You do not have a privilege The logged in user is not Check the security settings of the PDF to print this PDF file allowed to print the selected document PDF document You do not have a privilege The entered login user name Check that the user name and password to use this function This job or login password is not are correct has been cancelled correct You do not have a privilege The logged in user is not Contact the administrator to use this function This job allowed to use the selected has been cancelled function Z fold error Z folding was canceled Check the tray paper orientation print orientation and Z fold settings again If printing does not start contact your service representative e The contents of errors may be printed on the Configuration Page Check the Configuration Page in conjunction with the error log For details about how to print the Configuration Page see List Test Print Printer Reference Checking the Error Log If files could not be stored due to printing errors identify the cause of the errors by checking the error log on the control panel 85 4 Trou
13. other than the Copier function is being used such as the Document Server function The destination list is being updated from the network using SmartDeviceMonitor for Admin Depending on the number of destinations to be updated there may be some delay before you can resume operation Operations are not possible while this message is displayed A size of paper for which Rotate Sort is not available is selected The number of sheets per set is over the staple capacity Make sure originals for the Magazine or Booklet function are scanned using the same function You can change the maximum copy quantity from Max Copy Quantity in General Features under Copier Document Server Features For details about Max Copy Quantity see General Features Copy and Document Server Reference D Cancel the job in progress For example press Exit and then press the Document Server key Next press the Clear Stop key When the message The Clear Stop key was pressed Are you sure you want to stop scanning appears press Stop Wait until the message disappears Do not switch off the power while this message is displayed Select a proper paper size See Sort Copy and Document Server Reference IO Check the stapler capacity See Appendix About This Machine 29 30 The selected file s contained file s without access privileges Only file s with acces
14. Authentication has failed Cannot detect original size Select scan size Check whether there are any network problems 13 10 Check whether there are any network problems 13 11 The entered login user name or login password is not correct The machine cannot perform authentication The machine failed to detect the size of the original The alias telephone number you entered is already registered on the gatekeeper by another device Cannot access gatekeeper Ask the user administrator for the correct login user name and login password Contact the administrator On the control panel under Scan Size specify the scan area in Scan Settings and then resend the document e In Facsimile Features under Initial Settings select H 323 Settings and then check that the alias telephone number is correctly programmed You can also use the Web Image Monitor for confirmation See the Web Image Monitor s Help Contact the network administrator In Facsimile Features under Initial Settings select H 323 Settings and then check that Gatekeeper Address is correctly programmed You can also use the Web Image Monitor for confirmation See the Web Image Monitor s Help e Contact the network administrator A9 3 Troubleshooting When Using the Facsimile Function Check whether there are Registering of user name is e In Facsimile Features und
15. File If this does not increase available memory do the following e Switch to the scanner screen and then delete unnecessary files stored under the scanner function Switch to the printer screen and then delete unnecessary files stored under Sample Print Locked Print Hold Print or Stored Print Cannot display preview of The image data may have Press Exit to display the preview screen this page appears and you been corrupted without a thumbnail cannot check the thumbnail If the selected document contains image several pages press Switch on the Display Page area to change the page and then a preview of the next page will appear Connect Copy You cannot staple punch or The main and sub machines_ Press Connect Copy to cancel Connect fold do not have the same option Copy installed You get different copy results The Copy Quality setting On the control panel select Edit from the main and sub differs on the two machines Stamp Select Copy Quality in Edit machines Stamp and then make the same setting on both machines Display During Connect Copy This section describes the display during Connect Copy A2 When You Cannot Make Copies As Wanted Connect Copy is not The sub machine s main Turn on the sub machine s main power displayed power is off Connect Copy is not Functions that cannot be used Cancel the functions selected on the displayed with Connec
16. Misc tab is checked and then print If you want to print accurately set the printer driver to print without using the graphics command See the printer driver Help Select the correct printer driver and print the file again Images are cut off or excess is printed Page layout is not as expected Photo images are coarse You may be using paper smaller than the size selected in the application Print areas differ depending on machine used Information that fits on a single page on one machine may not fit on a single page of another machine Some applications print at lower resolution Other Printing Problems Use the same size paper as that selected in the application If you cannot load paper of the correct size use the reduction function to reduce the image and then print See the printer driver Help On the RPCS printer driver s Printer Configuration dialogue box adjust the Printable area setting See the printer driver Help PCL 5e 6 On the printer driver s Print Quality tab specify a higher resolution on the Resolution PostScript 3 On the printer driver s Paper Quality tab specify a higher resolution on the Resolutions RPCS e On the printer driver s Print Quality tab select Photograph on the Document type On the printer driver s Print Quality tab open the Change User Settings dialog box and then on the Image Adjustments tab spe
17. Only file s you are not authorized to delete contact with access privileges will be the person who created the file deleted The tray selected for other The tray selected for other Reset the job Be sure the tray you select pages is the same as the one pages is the same as the one for slip sheets is not providing paper for for Slip Sheets Designate for slip sheets other pages Cannot print Check the setting Updating the destination The destination list is being Wait until the message disappears Do list Please wait Specified updated from the network not switch off the power while this destination s or sender s using SmartDeviceMonitor message is displayed Depending on the name has been cleared for Admin or Web Image number of destinations to be updated Monitor there may be some delay before you can resume operation Operations are not possible while this message is displayed You do not have the The logged in username does Contact the administrator about the privileges to use this function not have permission for the permission for the required function selected function Other Messages This section describes likely causes of and possible solutions for the error messages that are printed on the error logs or reports 84 Error There is no work area e In Printer Features under available for image System set Memory Usage to processing Font Priority e Decrease the
18. Press the Clear Modes key and cancel copy settings including stapling Use recommended paper See Recommended Paper Sizes and Types About This Machine Check print quality by printing out only the first set using the Sample Copy key See Finishing Copy and Document Server Reference Check the combination of functions and make the settings again See Function Compatibility Copy and Document Server ReferenceLJ In Copier Document Server Features under Input Output set Memory Full Auto Scan Restart to Off 3 38 2 Troubleshooting When Using the Copy Document Server Function The copy is grayed out or a text pattern appears in the background of the copy Images are skewed Images are skewed Edges of sheets are creased Edges of sheets are creased Sheets are feeding in together resulting in jams Add Staple message appears and the Staple function cannot be used Edit In Double Copies mode parts of the original image are not copied In Erase Border Erase Centre or Erase Centre Border mode parts of the original image are not copied You have copied a copy guarded document protected from unauthorized copying The side fences in the paper feed tray are not set properly The paper is feeding in at a slant The paper is damp You are using non recommended paper Sheets are sticking together The staple cartridge is n
19. S MIME authentication is not set about destination settings When You Cannot Send Scanned Files When S MIME is applied the administrator appears in the From field and the sender appears in the Reply Contact the administrator When putting a signature on an e mail using S MIME an e mail address for Sender is not set for From to field e Using S MIME makes e mail larger than when not using S MIME When You Cannot Send Scan Files Using WSD This section describes likely causes of and possible solutions for sending scan files using WSD The WSD scanner function cannot be used The WSD scanner function cannot be used Although scanning was performed by the client computer the WSD scanner function cannot be used Scan Profile is not set on the client computer The Take no action setting has been selected on the client computer forcing the client computer to remain inactive when it receives scan data WSD scanning cannot be performed from a client computer Set Scan Profile For details about how to do this see Changing a Scan Profile Scanner Reference Open scanner Properties click the Events tab and then select Start this Program as the computer s response on receipt of scan data For details see your operating system s Help Use the machine s control panel to send scan data to a client computer by WSD Alternatively disable WSD scanning and use T
20. been delivered Select whether to send the data so far Reduce the number of documents to be written to the memory device and try again Please try again after they have been delivered e Try the operation once more If the message is still shown the network may be crowded In System Settings under Administrator Tools check the settings of LDAP server For details see Programming the LDAP server Network and System Settings Guide Contact the administrator LDAP server authentication has failed Check the settings Memory is full Cannot scan The scanned data will be deleted Memory is full Do you want to store scanned file Memory is full Press Write to write the current scanned data to the memory storage device or press Cancel to delete Memory is full Scanning has been cancelled Press Send to send the scanned data or press Cancel to delete Memory storage device not detected Insert the device Messages Displayed When Using the Scanner Function The user name and password differ from those set for LDAP Authentication Because of insufficient hard disk space the first page could not be scanned Because there is not enough free hard disk space in the machine for storing in the Document Server only some of the pages could be scanned The scan could not be completed because there was insufficient hard disk memory at the time of saving to the
21. box 1 Open the finisher front cover BQN023S 2 Pull out the staple waste box carefully and then remove staple waste BQN026S 144 Removing Staple Waste 3 Reinstall the staple waste box BQN027S 4 Close the finisher front cover Waste Staple Receptacle is full disappears 145 6 Clearing Misfeeds 146 7 Appendix Pausing Copy When Using the Finisher SR4050 Use the following procedure to temporarily interrupt a long copy run when using the Finisher SR4050 1 Press the Suspend Resume key The key lights up BQM027S 2 Remove the stack of paper from the finisher shift tray 3 Press the Suspend Resume key The key turns off and then copying restarts BQM038S i e You can suspend copy only when the output tray is specified as the finisher shift tray e Depending on the print image the prints might not be stacked properly In such a case pause printing remove the prints and then resume printing 147 148 7 Appendix When Z folded Paper Is Not Properly Aligned Install the auxiliary Z fold support tray if Z folded prints are not output tidily Finisher SR4040 Use the following procedure to attach the Z fold support tray for the Finisher SR4040 to the Finisher Shift Tray or Finisher Upper Tray 1 Remove the prints 2 Attach the Z fold support tray to the finisher upper tray or finisher shift tray Finisher Upp
22. different from the image on the computer s display When printing graphics the output and the screen are different Lines of garbled or unwanted alphanumeric characters appear 4 Troubleshooting When Using the Printer Function If the Toner saving is selected in the printer driver settings the entire page will be faded when printed The specified paper type and the paper that is actually loaded might be different For example thick paper might be loaded but not specified as the paper type Printing will be performed by the machine s graphic processing function If the printer driver is configured to use the graphics command the graphics command from the machine is used to print An incorrect printer language might have been selected PCL 5e 6 On the Print Quality tab select Off on the Toner Saving area PostScript 3 On the Paper Quality tab select Through or Edge Smoothing in the Print Mode list RPCS On the Print Quality tab clear the Toner saving check box PCL 5e 6 On the Paper tab select a proper paper type in the Type list PostScript 3 On the Paper Quality tab select a proper paper type in the Media Type list RPCS On the Print Settings tab select a proper paper type in the Paper type list On the RPCS printer driver s Print Quality tab display the Change User Settings dialog box ensure that Print as bitmap on
23. for user authentication is already registered for another user Fold function is not available with the current settings There is a problem with the Multi Folding Unit The HDD became full while printing a Sample Print Locked Print Hold Print or Stored Print file When printing with the PostScript 3 printer driver the HDD s capacity for fonts and forms has been exceeded An input buffer overflow occurred The user name for LDAP or RDH authentication was already registered in a different server with a different ID anda duplication of the user name occurred due to a switching of domains servers etc Check the paper settings For details about the limitations of the Fold function see Fold Printer Reference Contact your service representative Delete unneeded files stored in the machine Alternatively reduce the data size of the Sample Print Locked Print Hold Print or Stored Print file Delete unneeded forms or fonts registered in the machine e In Printer Features under System set Memory Usage to Font Priority In Printer Features under Host Interface select I O Buffer and then set the maximum buffer size to a larger value Reduce the number of files being sent to the machine Contact the administrator Messages Displayed When Using the Printer Function Insufficient Memory A memory allocation error PCL 5e 6 occurred On the printer driver s
24. in the correct orientation See Duplex Copying Copy and Document Server Reference 9O Document Server Cannot access file The file is password protected You cannot find out what is You may not be able to stored in a file ascertain the contents of a file simply from the file name When You Cannot Make Copies As Wanted Contact the administrator To delete the files stored in the document server select Delete All Files in Document Server under Administrator Tools in System Settings As this will permanently delete every single file make sure the document server does not contain any files you want to keep For details about Delete All Files in Document Server see Administrator Tools Network and System Settings Guide You can switch the Select File screen between List and Thumbnails display to check the contents of the file Check information other than the file name e List display The file name data of storage and user name are shown Thumbnails display An image of the stored file appears You can enlarge the image by pressing Preview See Checking the Details of a Stored Document Copy and Document Server ReferenceLJ 4 2 Troubleshooting When Using the Copy Document Server Function Memory frequently becomes The document server memory Delete unnecessary files On the file full is full selection display select unnecessary files and then press Delete
25. is Displayed in the Case of Finisher SR 4030 Open the front cover Turn knob R2 counterclockwise Turn lever R1 When the interposer is installed lower counterclockwise lever Q2 and then turn knob R2 counterclockwise Remove misfed paper If you cannot remove Raise lever R4 and Return lever R1 to its original position musted paper remove misted paper lever R3 to the right l When the interposer is installed return and then remove it fe enia to its j igi ition original position lever Q2 to its original position s Retmiever R3 tois original position Close the front cover BQN017S 13 6 Clearing Misfeeds When R5 R8 is Displayed in the Case of Finisher SR 4030 Open the front cover If you cannot remove Raise lever R3 Lower lever R7 and midfed paper raise remove misfed paper lever R6 and remove it Lower lever R5 and remove misfed paper Return lever R3 to Return lever R5 to its its original position original position Return lever R6 to its original position Pull handle R8 and pull out the staple unit then remove misfed paper Return the staple unit to its original position and close the front cover BQN018S 132 Removing Jammed Paper When R1 R4 is Displayed in the Case of Finisher SR 4040 Open the front cover Turn knob R2 counterclockwise Turn lever R1 When the interposer is installed lower counterclockwise l
26. machine data tampering or information leakage For enhanced security we recommend that you first make the following settings e Install the Device Certificate e Enable SSL Secure Sockets Layer Encryption e Change the user name and password of the administrator using Web Image Monitor For details see Setting Up the Machine Security Reference Be sure to read this manual when setting the enhanced security functions or user and administrator authentication PostScript 3 Supplement Explains how to set up and use PostScript 3 Other manuals e UNIX Supplement e Quick Reference Copy Guide e Quick Reference Printer Guide e Quick Reference Fax Guide e Quick Reference Scanner Guide e Manuals for DeskTopBinder Lite e DeskTopBinder Lite Setup Guide e DeskTopBinder Introduction Guide e Auto Document Link Guide e Manuals provided are specific to machine types e For UNIX Supplement please visit our Web site or consult an authorized dealer This manual includes descriptions of functions and settings that might not be available on this machine e The following software products are referred to using general names DeskTopBinder Lite and DeskTopBinder Professional DeskTopBinder 1 Optional Notice Important In no event will the company be liable for direct indirect special incidental or consequential damages as a result of handling or operating the machine For good copy quality the supplier recommends t
27. memory device Because there is not enough free hard disk space in the machine for delivering or sending by e mail while storing in the Document Server only some of the pages could be scanned There is no memory device inserted In System Settings under Administrator Tools check the settings of LDAP server For details see Programming the LDAP server Network and System Settings Guide Try one of the following measures e Wait for a while and then retry the scan operation Reduce the scan area or scanning resolution See Scan Settings Scanner Reference Delete unneeded stored files See Deleting a Stored File Scanner Reference Specify whether to use the data or not Select whether or not to save the scanned document to the memory device Specify whether to use the data or not Insert a memory device or check to see whether the memory device is properly inserted in the media slot Liss 114 one of the following sizes Now loading WSD Please wait Only one memory storage device can be used in one time Please remove all other memory storage devices to resume writing Original is being scanned by another function Switch to the following function then press the Stop key to cancel scanning or press the Start key to continue Output buffer is full Sending the data has been cancelled Please try again later Preparing to send data
28. of sheets when duplex copying Combine Copies made with the Booklet or Magazine function cannot be folded into a book correctly Originals are not scanned correctly e You set a wide erased margin e There is a lack of margin space on the opposite side of the binding position You selected copy paper the same size as the originals or you did not select the proper reproduction ratio The paper orientation is wrong The back side stamp position is incorrect for the paper size You selected a setting Open to Left or Open to Right that does not match the orientation of originals When You Cannot Make Copies As Wanted Place the originals correctly Set a narrower margin with User Tools You can set the width between O 30 mm O 1 2 inches Select copy paper larger than the originals or select the proper reproduction ratio Check the paper orientation and stamp position Reset the back side stamp position For details about Duplex Back Page Stamping Position see Copier Document Server Features Copy and Document Server ReferenceLJ In Copier Document Server Features under Edit set Orientation Booklet Magazine properly 3 40 When using Combine parts of the image are not copied Copies are not in correct order Duplex Cannot print in duplex mode Cannot print in duplex mode Cannot print in duplex mode Copies are not in cor
29. panel The interface cable is not connected correctly The correct interface cable is not being used The interface cable was connected after the machine was switched on If the machine is using wireless LAN failure to print might result from a weak wireless signal Check the cable is securely plugged into the power outlet and the machine Turn on the main power switch Press POnline Check the error message or warning status on the display panel and take the required action Connect the interface cable securely If it has a fastener fasten that securely as well See Connecting to the Interfaces Network and System Settings Guide The type of interface cable you should use depends on the computer Be sure to use the correct one If the cable is damaged or worn replace it See Connecting to the Interfaces Network and System Settings Guide Connect the interface cable before turning on the machine In System Settings under Interface Settings select Wireless LAN and then press Wireless LAN Signal to check signal status If signal quality is poor move the machine to a location where radio waves can pass or remove objects that might cause interference You can check signal status only when using wireless LAN in the infrastructure mode 87 88 4 Troubleshooting When Using the Printer Function Printing does not start Printing does not start Printing does not
30. specified for a group Check if there are more than the specified numbers registered in the address book If a group was registered in another group or specified as Receiving Stations 1 to 5 for the Transfer Box transmission is canceled but an error message does not appear 61 3 Troubleshooting When Using the Facsimile Function Reception The machine failed to print received fax documents The machine failed to print received fax documents The machine failed to print received fax documents While pressing Manual E mail RX Cannot receive E mails currently appears and e mail cannot be received Printing Print is slanted Print is slanted Misfeeds occur frequently Misfeeds occur frequently 62 If this happened when the Receiving File indicator was lit low paper may have caused printing to stop In Facsimile Features under Reception Settings Store has been selected for Reception File Setting An alert indicator is lit The machine is receiving an on demand e mail message e mail inquiry from the administrator The tray s side fences might not be locked The paper is fed at a slant The number of feeding in the paper tray exceeds the capacity of the machine The paper tray s side fences are set too tightly e Load paper into the tray e Add toner For details about Substitute Reception see Substitute Reception Facsimile Reference Print the
31. the machine goes into energy saving mode and when simplified display is canceled Five long beeps repeated Soft alert An original has been left on the exposure four times glass or paper is empty Five short beeps repeated Strong alert The machine requires user attention five times because paper has jammed the toner needs replenishing or other problems have occurred e Users cannot mute the machine s beep alerts When the machine beeps to alert users of a paper jam or toner request if the machine s covers are opened and closed repeatedly within a short space of time the beep alert might continue even after normal status has resumed e You can select to enable or disable beep alerts For details about Panel Key Sound see System Settings Network and System Settings Guide 14 Checking Machine Status and Settings Checking Machine Status and Settings You can check the machine s system status Maintenance Info You can check the following items under Maintenance Info e Remaining Toner Displays the amount of remaining toner e No Staples Displays whether there are staples remaining or not e Punch Receptacle Full Displays whether the hole punch receptacle is full e Waste Staple Receptacle Full Displays whether the waste staple receptacle is full e Paper Tray Displays the paper type and size loaded in the paper tray e Output Tray Full Displays whether the output tray is overloaded e Origina
32. the front cover Lower lever F while Remove misfed paper Pull handle E2 and Picea Return lever F to its fully pull out the Original position and duplex unit then push back the duplex unit Close the front cover BQN010S 126 Removing Jammed Paper When N1 N5 is Displayed Open the front cover of the folding unit Raise lever N1 and remove any jammed paper Return N1 and N2 levers to their original position Turn knob N3 17 to 18 times Raise lever N4 Turn knob N5 15 to 16 times and remove any jammed paper Return lever N4 to its original position Close the front cover BQL042S 127 6 Clearing Misfeeds When N6 N22 is Displayed Open the front Turn knob N5 15 Turn knob N8 21 Pull lever N9 and cover of the folding to 16 times to 22 times pull the unit fully ote Pull lever N7 to the Remove any out Turn knob N6 15 right jammed paper LO LO AMES Remove any Return lever N7 to jammed paper its original position Release the lock Turn knob N11 Hold down lever Open the N15 cover and ee oe Open cover N12 N13 Turn knob N16 7 cover N10 i Pe iRemoveany Turn lever N14 to to 8 times eens jammed paper the eR Remove any jammed paper Close cover N10 Return knob N11 to its original position Close cover N12 jammed paper Return N13 and N14 levers to their original pos
33. the machine Contact your service representative Close all the unnecessary applications running on the client computer Uninstall the TWAIN driver and then reinstall it after restarting the computer Reset the scan size Lower the resolution Set with no compression See TWAIN Driver help The problem may be due to the following CQUSe e Scanning cannot be performed if large values are set for brightness when using halftone or high resolution See Relationship between Resolution and Scan Size Scanner Reference Install the operating system of the computer or copy Winsock from the operating system CD ROM Contact the administrator of the machine Ti 120 No response from the scanner No response from the scanner Scanner is in use for other function Please wait Scanner is not available on the specified device Scanner is not available Check the scanner connection status Scanner is not available Check the scanner connection status Scanner is not ready Check the scanner and the options The name is already in use Check the registered names 5 Troubleshooting When Using the Scanner Function The machine or client computer is not connected to the network correctly The network is crowded A function of the machine other than the Scanner function is being used such as the Copier function The TWAIN scanner function cann
34. xX A A AIA mamen 4 4 4 4 4 4 a a alalala alalalalalalalalx a Document Server Web bm El ob ft ol al Eat ale nf al Server BQNO001S x gt xix 1 Simultaneous operations are only possible after the preceding job documents are all scanned and New Job appears 2 You can scan a document after the preceding job documents are all scanned 3 Operation is possible when the line is different from the line which is currently being used A During stapling printing automatically starts after the current job 5 Stapling is not available 6 Simultaneous operation becomes possible after you press New Job 7 During parallel reception any subsequent job is suspended until the reception is completed e Stapling cannot be used at the same time for multiple functions 25 1 When the Machine Does Not Operate As Wanted e Ifthe machine is capable of executing multiple functions simultaneously specify which function should have priority in Print Priority This setting is factory preset to Display Mode For details about Print Priority see General Features Network and System Settings Guide gt e When Finisher SR4030 Finisher SR4040 or Finisher SR4050 is installed on the machine you can specify the output tray where documents are delivered For details about Output Tray Settings see General Features Network and System Settings Guide e While printing is in progress scan
35. your service representative Use a dry cloth to wipe any paper fragments off the back of the OHP The machine requires time to warm up if it has been in Sleep mode In System Settings under Timer Settings select Auto Off Timer and then specify Sleep mode 97 98 4 Troubleshooting When Using the Printer Function It takes a long time to complete a print job Photographs and other data intensive pages take a long time for the machine to process so simply wait when printing such data If the Data In indicator is blinking data has been received by the printer Wait for a moment Changing the following settings with the printer driver may help speed up printing PCL 5e 6 On the printer driver s Print Quality tab specify a lower resolution on the Resolution PostScript 3 On the printer driver s Paper Quality tab specify a lower resolution on the Resolutions RPCS e On the RPCS printer driver s Print Quality tab select High Speed on the Print priority On the RPCS printer driver s Print Quality tab open the Change User Setting dialog box and then Image Adjustments tab select Fast or High Speed for Image processing priority On the RPCS printer driver s Print Quality tab open the Change User Settings dialog box and then on the Image Adjustments tab specity a lower value for Resolution It takes a long time to
36. 3 Web Edition Microsoft Windows Server 2003 Datacenter Edition e The product names of Windows Server 2003 R2 are as follows 151 7 Appendix Microsoft Windows Server 2003 R2 Standard Edition Microsoft Windows Server 2003 R2 Enterprise Edition Microsoft Windows Server 2003 R2 Datacenter Edition e The product names of Windows Server 2008 are as follows Microsoft Windows Server 2008 Standard Microsoft Windows Server 2008 Enterprise Microsoft Windows Server 2008 Datacenter Other product names used herein are for identification purposes only and might be trademarks of their respective companies We disclaim any and all rights to those marks t32 INDEX A Adjusting the VolUME eecccesseeeseseteeeeteteeeeeeees 47 C Cannot browse the network to send a scan file EIEEE E E AIETE AI EE ETE 103 Cannot exit from connect COPY c esesesseseseesesees 44 Cannot make clear Copies ccccccesseseeeeneeeee 32 Cannot make copies as wanted ececeeeeee 36 GI OUI N A E A E AAE 87 Cannot send or receive fax messages as wanted saab ge bes dee ait oe EEEE EINA D N E EE E S enn eres 60 Cannot send scanned files ccceeeereeee 103 Checking machine status and settings 0 15 Checking the error log ccccccscsesscscsecseesesseeeseees 85 Clearing misleedscsssussnrerennnniani unn 121 Eee AE AET AAA AA 36 SOMME CT COP ycro 42 43 44 Connect copy i
37. Cannot Prini eee cee ee one T ee meen en ee ees E mene eee ec er eermne ee et ere 87 When the Data In Indicator Does Not Light Up or Flash ccccecsessseseecesesseseseeeseseeeseseseeeeseneeeeseseeeeess 89 MER Printing PRODI STIS sasesana E aE ESTEE a EE EEES 9 5 Troubleshooting When Using the Scanner Function When Scanning Is Not Done As Expected ceccscsssssseseseseseseeeseseseseseseseneneeseseseseseneneeeeseaeaeeeeeeeeseseaeaeaeeees 10 When You Cannel Send Scanned FiIlCS sat cipee ite cnadeotiesnns eee dean oneaiaiinedeteisd ote mace eie ieee ison 103 When Stored Files Cannot Be Accessed ceccsssssessssssssesseseseseseesesesesceseseseseseecseseeseseseaeseseeseseeeeseseneees 103 When You Cannot Browse the Network to Send a Scan File ccccecccssccsssseseseeseseeseseeeeseseeecseeseseeeaens 103 When the TWAIN Driver Cannot Be Started cccccccccccsssssescsssseseseesesesecseseecseseseeseseeeseseneeseseesseseseesees 103 When Stored Files Cannot Be Edited c cccccecccssscssseesesesseseseesesessesesecseseeesesecseseeseseseceeseseesenecseseeeeseneees 104 When the Network Delivery Function Cannot Be Used n ccccceccessssssesesesseseseeeseseseeecseseeeeseseceeseseseesees 104 When S MIME Cannot Be Used uui cece ccccscsscscsssscsssssccscssssscsssssssecsussesssssausesssssssssnsssssssessesssessesees 104 When You Cannot Send Scan Files Using VV SD sic sceisscciectcncoeccsanavaiaerssecudeniverbacsaiesncicwnstuisasandseaweuiees 105 Operati
38. LAN Interference from the devices wireless LAN devices If there are active wireless LAN can reduce devices or other Bluetooth devices communication speed nearby relocate the machine or Bluetooth transmission disable those devices speeds are not high If the problem cannot be solved contact your service representative 100 5 Troubleshooting When Using the Scanner Function TE EEE EEE This chapter describes likely causes of and possible solutions for scanner function problems When Scanning Is Not Done As Expected This section describes causes and remedies when scan results are not as expected The scanned image is dirty The image is distorted or out of position The image is distorted or out of position The scanned image is upside down No image results from scanning Images are scanned in rotated The exposure glass scanning glass or ADF is dirty The original was moved during scanning The original was not pressed flat against the exposure glass The original was placed upside down The original was placed with the front and back reversed If you set the original with its top edge backward and save full colour gray scale images asa TIFF or JPEG file they are scanned in rotated Clean them See Maintaining Your Machine About This Machine I Do not move the original during scanning Make sure the original is pressed flat agai
39. Machine c Authentication has failed The entered login user name Ask the user administrator for the correct or login password is not login user name and login password correct Authentication has failed The machine cannot perform Contact the administrator authentication Authentication with the The entered user name or e Check that the user name and destination has failed Check password was invalid password are correct settings To check the current e Check that the ID and password for status press Scanned Files Status the destination folder are correct e A password of 128 or more characters may not be recognized Cannot communicate with WSD Device protocol or Use IPv4 or IPv6 located in PC Contact the WSD Scanner protocol is Configuration in Web Image Monitor administrator disabled to enable WSD Device and WSD Scanner 107 5 Troubleshooting When Using the Scanner Function Cannot detect original size The original placed on the Place the original correctly Select scan size exposure glass is a Spacify the scansize nonstandard size When placing an original directly on the exposure glass the lifting lowering action of the ADF triggers the automatic original size detection process Lift the ADF by more than 30 degrees Cannot find the specified The destination computer Check whether the computer name and p p p path Please check the name or folde
40. Otherwise it may cause burn injury A CAUTION e The fusing section of this machine might be very hot Caution should be taken when removing misfed paper A CAUTION e Keep your hands clear of the booklet finisher tray when pulling out or pushing in the finisher s staple unit You can trap your fingers if you do not e When clearing misfeeds do not turn off the operation switch If you do your copy settings will be lost e To prevent misfeeds do not leave any torn scraps of paper inside the machine e Contact your service representative if misfeeds occur frequently Locating Jammed Paper If a misfeed happens remove the misfed paper or original following the procedures stated on the sticker inside the finisher or front cover A misfeed has occurred in the place corresponding to the letter displayed on the control panel 12 6 Clearing Misfeeds m D BQM018S l Press the key of the section from where you want to remove the jammed paper 3A Paper Misfeed Paper misfeed detected at the following point s J001 Select a part to display the procedure Procedure for clearing misfed paper is shown on the right Guidance A B C E A Entire View System Status Job List 122 Removing Jammed Paper 2 After each step is complete press Next To go back to the previous step press Previous amp Paper Misfeed J001 Paper misfeed detected at t
41. Print Quality tab specify a lower resolution on the Resolution PostScript 3 On the printer driver s Paper Quality tab specify a lower resolution on the Resolutions RPCS On the RPCS printer driver s Print Quality tab open the Change User Settings dialog box and then on the Image Adjustments tab specify a lower value for Resolution Memory Retrieval Error A memory allocation error Turn the main power switch off and occurred back on again If the message appears again replace the RAM No response from the server A timeout occurred while Check the status of the server Authentication has failed connecting to the server for LDAP authentication or Windows Authentication Output tray has been The output tray was changed Specify the proper output tray changed because the paper size of the specified output tray is limited 83 4 Troubleshooting When Using the Printer Function Print overrun Images were discarded while PCL 5e 6 printing On the printer driver s Print Quality tab specify a lower resolution on the Resolution PostScript 3 On the printer driver s Paper Quality tab specify a lower resolution on the Resolutions RPCS On the RPCS printer driver s Print Quality tab open the Change User Settings dialog box and then on the Image Adjustments tab specify a lower value for Resolution Punch has been cancelled Punch
42. The paper is damp You are using non recommended paper The paper is damp The ADF exposure glass or scanning glass is dirty Image density is too high When using moist rough or processed paper areas of print may not be fully reproduced The image density has been set too low The original of the transmitted fax was printed on paper that is too thin Use paper that has been stored in the recommended temperature and humidity conditions See Paper Storage About This Machine D Use recommended paper See Recommended Paper Sizes and Types About This Machine Use paper that has been stored in the recommended temperature and humidity conditions See Paper Storage About This Machine D Clean them See Maintaining Your Machine About This Machine J Adjust the scan density settings For details about how to change the density see Density Contrast Facsimile Reference Use recommended paper See Recommended Paper Sizes and Types About This Machine D Increase the scanning density For details about how to change the density see Density Contrast Facsimile Reference Ask the sender to reprint the original on thicker paper and fax it again When You Cannot Send or Receive Fax Messages As Wanted The image on the back side of Missing patches and Do not install the machine in areas duplex copies has mottled smudges are caused by that are su
43. Tools Counter f e a D A gt Document Server Facsimile Commu nicating BQNO36S 2 Press Facsimile Features 3 Check that General Settings screen appears 47 3 Troubleshooting When Using the Facsimile Function 4 Press Adjust Sound Volume Quick Operation Key 2 TX File Status Quick Operation Key 3 RX File Status Switch Title Title 1 Search Destination Address Book Communication Page Count Adjust Sound Volume a System Statu 5 Press Lower or Louder to adjust the volume and then press OK Adjust Sound Volume Adjust volume then press OK On Hook Mode Louder Check At Transmission d Louder Check At Reception 4 Louder Check At Dialing Louder Check 0 7 s P At Printing Louder System Status Job List You can hear the actual volume by pressing Check If you press Cancel the volume setting is canceled The display returns to that of step 4 You can set the volume level to between O and 7 6 Press the User Tools Counter key The standby display appears e You can adjust the On Hook volume when you press On Hook See On Hook Dial Facsimile Reference 48 Messages Displayed When Using the Facsimile Function Messages Displayed When Using the Facsimile Function This section describes the machine s main messages If other messages appear follow their instructions Authentication has failed
44. U S and other countries The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG Inc and any use of such marks by Ricoh Company Ltd is under license PCL is a registered trademark of Hewlett Packard Company UNIX is a registered trademark in the United States and other countries licensed exclusively through X Open Company Limited Microsoft Windows Windows NT Windows Server and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries The proper names of the Windows operating systems are as follows e The product names of Windows 2000 are as follows Microsoft Windows 2000 Professional Microsoft Windows 2000 Server Microsoft Windows 2000 Advanced Server e The product names of Windows XP are as follows Microsoft Windows XP Professional Microsoft Windows XP Home Edition Microsoft Windows XP Media Center Edition Microsoft Windows XP Tablet PC Edition e The product names of Windows Vista are as follows Microsoft Windows Vista Ultimate Microsoft Windows Vista Business Microsoft Windows Vista Home Premium Microsoft Windows Vista Home Basic Microsoft Windows Vista Enterprise e The product names of Windows Server 2003 are as follows Microsoft Windows Server 2003 Standard Edition Microsoft Windows Server 2003 Enterprise Edition Microsoft Windows Server 200
45. WAIN to send scan data to a client computer Operations Are Not Possible When Messages Are Displayed This section describes likely causes of and possible solutions for messages that appear and when the machine fails to operate 105 5 Troubleshooting When Using the Scanner Function Destination list machine The destination list is being Wait until the message disappears Do settings are updated updated from the network not switch off the power while this Selected destinations or using SmartDeviceMonitor message is displayed function settings have been for Admin Depending on the cleared Please re select the number of destinations to be settings updated there may be some delay before you can resume operation Operations are not possible while this message is displayed 106 Messages Displayed When Using the Scanner Function Messages Displayed When Using the Scanner Function This section describes likely causes of and possible solutions for error messages that may appear on the machine s control panel and the client computer Messages Displayed on the Control Panel When Using the Scanner Function This section describes likely causes of and possible solutions for the error messages that appear on the control panel e f a message not described here appears act according to the message For details about how to turn off the main power switch see Turning On Off the Power About This
46. When W i SNA rcs tetany cere ace carer cgarsap race ataee pat EE nrerseneeee 137 Removing peli itt cee ete ate eT ae ee ree eee S ee er ee eer ee L368 aher FAO O7 AOA a a EA 138 Finisher SRAOAO Saddle SIEN pete acaeec teva basypaaviesnestuceocrovescastaclanionova ceed a Er E eioi 139 Finisher SRA OSU narrer ouae EE AAE TE TN E EEEE 139 REMOVING Punch VV C516 neissen aeaa eiai e e tapos heeds 141 Finisher SR4030 SRAOAMO Qe ceeccceccescescesccsccsscsscesccsscsscsscssscsscsssescesceascssssscesscsecessessssecsseeseesseseeaseas 141 E E e E EE E EE EAE EN EEA EE E 142 Removi S W 144 EMOVING taple OS eaten vie cece E E ted voce eves EN ned aed A E VE A E women E eed Forner o AO peso aneereqeataetasneeenaede ences a E 144 7 Appendix Pausing Copy When Using the Finisher SR4050 ccccssssesessesesesseseseeecseseesesecseseeeeseseeseseeseseeeeseeeeseseeess 147 When Z folded Paper Is Not Properly Aligned ccccccecesssseseseseseseseseseseseseseseseseseseseseseseseseseseaeseseseneseseneess 148 Utica jee o E ste eee E ene et erent ern en ee eee ee AA T 148 PMS DRA OO EEE AE 148 MIN VMI ON ests a a ee aac emcee cet ad senate eatonedete A A E eee ort 150 Tadema Secs ecratn ue cess seenncs gee anesifsigunad E EE E O 15 Manuals for This Machine Read this manual carefully before you use this machine Refer to the manuals that are relevant to what you want to do with the machine e Media differ according to manual e The printed and e
47. a gt L Ta O 5101010101016 For information not in the printed manual refer to the HTML PDF files on thesupplied CD ROM MP 6001 MP 7 001 MP 8001 MP 9001 MP 6001 MP 7001 MP 8001 MP 9001 Aficio MP 6001 7001 8001 9001 Operating Instructions Troubleshooting When the Machine Does Not Operate As Wanted Troubleshooting When Using the Copy Document Server Function Troubleshooting When Using the Facsimile Function Troubleshooting When Using the Printer Function Troubleshooting When Using the Scanner Function Clearing Misfeeds Appendix Read this manual carefully before you use this machine and keep it handy for future reference For safe and correct use be sure to read the Safety Information in About This Machine before using the machine Documentation for This Machine About Wiig ING INS ceo ea ence gc emcee pec E an tecetans dee ee eee ane eee g Troubleshooting This manual accesses ca ecGekcy eden eacsanacus seedanepeeasams cous daressetetadtcadenatmsaneareeateasomeeeetiaes g Copy and Document Server Reference ccccccssesssessesesesessesesesecscsesesecsesesessesesessesesesseseseeasseseeeeseseeeees g Facsimile REINEN CE e E E E E E R Sending and receiving TOES srcenenanraaieain iee a a ona Using the fax function through a computer c cccccseseseseseseseeseeesesesesescseseseseseseseseseseseseeeeseseseseeteeseseaeees Changing the default settings of the fax functio
48. ailed Try again Updating the destination list Please wait Specified destination s or sender s name has been cleared You do not have the privileges to use this function 5 Troubleshooting When Using the Scanner Function You have tried to delete files without the authority to do so Transmission has failed There was not enough free space on the hard disk of the SMTP server FTP server or client computer at the destination While a file was being sent a network error occurred and the file could not be sent correctly Anetwork error has occurred The destination list is being updated The logged in user name does not have permission for the selected function The files can be deleted by the file administrator To delete a file which you are not authorized to delete contact the administrator Allocate sufficient space If the same message appears again after scanning again the cause could be a mixed network or else network settings were changed during WSD scanner transmission Check with your system administrator Check whether the server is connected If a destination or sender s name was already selected re select it after this message disappears Contact the administrator about the permission for the required function Messages Displayed on the Client Computer This section describes likely causes of and possible solutions for the main error messages dis
49. and then click Control Panel Network connection Contact the network administrator Other Printing Problems Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when printing from a computer When you cannot print clearly The printed image is Settings for thick paper have smudged not been made when printing on thick paper in the bypass tray The printed image is faded The paper is damp over the entire page The printed image is faded The paper is unsuitable over the entire page PCL 5e 6 On the Paper tab select Bypass Tray in the Input Tray list and then select Thick in the Type list PostScript 3 On the Paper Quality tab select Bypass Tray in the Paper Source list and then select Thick in the Media Type list RPCS On the Print Settings tab select Bypass Tray in the Paper source tray list and then select Thick 87 216g m2 in the Paper type list Use paper that has been stored in the recommended temperature and humidity conditions See Paper Storage About This Machine D Use recommended paper Printing on coarse or treated paper might result in faint print image See Recommended Paper Sizes and Types About This Machine 91 92 The printed image is faded over the entire page Images smudge when rubbed Toner is not fixed The printed image is
50. ape on the pasted part The same copy area is dirty The exposure glass scanning Clean them See Maintaining Your whenever making copies glass or ADF is dirty Machine About This Machine O 32 The same copy area is dirty whenever making copies Copies are too light Copies are too light Parts of images are not copied Parts of images are not copied Parts of images are not copied Images appear only partially e The original that has already been printed is scanned Original Type is set to Text Photo and an original with text and photographs that can hardly be distinguished from each other is loaded Image density is too light A light copy may result when you use damp or rough grain paper The original is not set correctly The correct paper size is not selected Even if you place originals in the ADF correctly margin of a few millimeters on all four sides of the original might not be copied The paper is damp When You Cannot Make Clear Copies On the control panel press Generation Copy and then begin copying Adjust the image density settings See Adjusting Copy Image Density Copy and Document Server Reference Use recommended paper only and be sure its storage environment meets the recommended temperature and humidity conditions For details about recommended paper and the proper way to store it see Recommended Paper Sizes and Types and P
51. aper Storage About This Machine D Set originals correctly See Placing Originals Copy and Document Server Reference I Select the proper paper size Use Create Margin function to reduce the image of its original size For details about missing image area see Create Margin Copy and Document Server Reference D Use paper that has been stored in the recommended temperature and humidity conditions For details about the proper way to store it see Paper Storage About This Machine D 33 34 2 Troubleshooting When Using the Copy Document Server Function Black lines appear White lines appear Copies are blank A moir pattern is produced on copies R gt Black spots appear on the copy of a photographic print White stripes appear on the OHP The exposure glass or scanning glass is dirty The exposure glass or scanning glass is dirty The original is not set correctly Your original has a dot pattern image or many lines Because of high humidity the photographic print has stuck to the exposure glass Clean them See Maintaining Your Machine About This Machine Clean them See Maintaining Your Machine About This Machine When using the exposure glass face the originals down When using the ADF face them up Place the original on the exposure glass at a slight angle Place the print on the exposure glass in either of the followi
52. appears and transmission is not allowed LAN Fax Driver does not work LAN Fax Driver does not work Although a group specification was set for the following reception was not possible Receiving Station of Information Box Forwarding Forwarding of Special Sender Reception Report e mail E mail TX Results routing e mail received via SMTP When You Cannot Send or Receive Fax Messages As Wanted If the machine fails to detect the size of the original when Start key is pressed it performs a receiving operation The entered login user name login password or driver encryption key is incorrect A high security level is set by the extended security function The number of specified destinations exceeds the maximum number that can be specitied as a group Press Scan Size in Scan Settings select the scan area and then resend the document If you use On Hook Dial or Manual Dial frequently it is recommended that you set Receive documents by pressing the Start key when originals are not set to Off in User Parameters If this is set to Off when using Manual Dial you cannot receive by pressing the Start key For details about how to do this see Parameter Settings Facsimile Reference Check your login user name login password or driver encryption key and enter them correctly Contact the administrator Contact the administrator A maximum of 500 parties can be
53. as is Replace the memory device and press Retry to save the remaining data or press Cancel to redo the scan Unlock the write protection on the memory device Reduce the number of pages in the transmitted file and then resend the file See Storage function Scanner Reference 109 5 Troubleshooting When Using the Scanner Function Connection with LDAP server has failed Check the server status Destinations to which encrypted files will be sent contain users without certificates or with invalid certificates Check the destinations Destinations to which encrypted files will be sent contain users that could not be verified by the certificates Check the destinations Entered user code is not correct Exceeded max E mail size Sending E mail has been cancelled Check Max E mail Size in Scanner Features Exceeded max No of results to display Max n A figure is placed at n A network error has occurred and connection has failed Try the operation once more The destination s S MIME certificates are invalid or cannot be found S MIME certificates are valid but the Certificate Authority could not be found for the destination You have entered an incorrect user code The maximum e mail size has been exceeded Search results have exceeded the max displayable number Try the operation once more If the message is still shown the netw
54. ases e The ADF is open e The machine is EAD Ppmen communicating with Wait a little longer external equipment The hard disk is active The machine is in Energy Press the Energy Saver key to cancel Saver mode Energy Saver mode The operation switch is turned Turn on the operation switch off The main power switch is Turn on the main power switch turned off Please wait appears Please wait appears Please wait appears Memory is full Do you want to store scanned file appears The user code entry screen is displayed The Authentication screen appears Authentication has failed appears Authentication has failed appears This message appears when you turn on the operation switch This message appears when the machine is warming up This message appears when you change the toner cartridge The scanned originals exceed the number of sheets pages that can be stored in the hard disk Users are restricted by User Code Authentication Basic Authentication Windows Authentication LDAP Authentication or Integration Server Authentication is set The entered login user name or login password is not correct The machine cannot perform authentication When You Have Problems Operating the Machine Wait for a while If the machine does not get ready in a minute contact your service representative e Wait for a while If the machine does not
55. ayed When Using the Printer Function Messages Displayed When Using the Printer Function This section describes the principal messages that appear on the panel display If a message not described here appears act according to the message Status Messages This section describes the machine status messages Hex Dump Mode In Hex Dump mode the machine receives data in hexadecimal format Turn off the machine after printing and then turn it back on Job Suspended Printing was temporarily stopped by SmartDeviceMonitor for Client You can resume printing via My Job List in SmartDeviceMonitor for Client or via the Web Image Monitor To resume printing via Web Image Monitor check with your system administrator first Offline The machine is offline To start printing switch the machine online by pressing POnline Please wait This message might appear for a second or two while the machine is preparing performing initial adjustments or adding toner Wait a while Printing The machine is printing Wait a while Ready This is the default ready message The machine is ready for use No action is required Resetting job The machine is resetting the print job Wait until Ready appears on the display panel Setting change The machine is changing settings You cannot use the control panel while this message is displayed Wait a while Waiting for print data The machine is wai
56. bleshooting When Using the Printer Function e The most recent 50 errors are stored in the error log If a new error is added when there are 50 errors already stored the oldest error is deleted However if the earliest error is a Sample Print Locked Print Hold Print or Stored Print error it is not deleted The error is stored separately until the number of errors reaches 30 e Ifthe main power switch is turned off the log is deleted e You cannot view Error Log on the simplified display 1 Press the Printer key to display the printer screen Ld Copy A gt Document Server Commu dD D D nicating 0 Receive File a Printer D D D D D u fo Yeaiiivl g Other Function BQNO035S 2 Press Error Log Paper Tray Status 1430 2503o ef A4 A4 A3 A3 B Job Lists amp Error Log Print obs J Eris System Status Job List An error log list appears 3 Press the desired job list and then press Details A detailed error log appears 86 When You Cannot Print When You Cannot Print This section describes what to do if printing does not start even after performing Print Printing does not start Printing does not start Printing does not start Printing does not start Printing does not start Printing does not start Printing does not start The power is off The machine is set to Offline The cause is displayed on the display of the control
57. cify a higher resolution on the Resolution 93 4 Troubleshooting When Using the Printer Function A solid line is printed as a Dither patterns do not match PostScript 3 dashed line or appears On the printer driver s Advanced blurred tab change the Dithering setting RPCS On the printer driver s Print Quality tab open the Change User Settings dialog box and then on the Image Adjustments tab change the Dithering setting See the printer driver Help Fine lines are fuzzy of Super fine lines have been PostScript 3 inconsistent thickness or do specified in the application On the printer driver s Advanced not appear tab change the Dithering setting RPCS On the printer driver s Print Quality tab open the Change User Settings dialog box and then on the Image Adjustments tab change the Dithering setting See the printer driver Help If the problem continues after you change the dithering settings use the settings of the application in which the image was created to change the thickness of the lines 94 When paper is not fed properly Paper is not fed from the selected tray Images are printed at a slant Images are printed at a slant Misfeeds occur frequently Misfeeds occur frequently Misfeeds occur frequently Misfeeds occur frequently When you are using a Windows operating system printer driver settings override those settings usin
58. complete a print job Images are printed in the wrong orientation When using Windows 2000 XP Vista and Windows Server 2003 2003 R2 2008 optional components connected to the machine are not recognized When using Windows 2000 XP Vista and Windows Server 2003 2003 R2 2008 combined printing booklet printing or Auto Reduce Enlarge printing does not come out as expected A print instruction was issued from the computer but printing did not start The print job is not canceled even when the machine is switched to offline status Documents with a lot of characters may take some time to print The feed orientation you selected and the feed orientation selected in the printer driver s option setup might not be the same Bidirectional communication is not working The correct application or printer driver settings are not made User Authentication may have been set Even when the machine is offline printing is performed when Job Acceptance Priority has been set in Parallel Interface in the Interface Settings in the System Settings menu Other Printing Problems On the RPCS printer driver s Print Quality tab display the Change User Settings dialog box ensure that Change methods to extract TrueType fonts is checked and then print Set the same settings for both the machine s feed orientation and the feed orientation specified in Paper source tray
59. disssessiriorssrnsieseikii rise esmuphyncininreoiacapscumprarmedon stacusptacas ESSEET ETAETA EEEE 126 When Fis Displayed sesmarias iniinis anie EN EEEIEE EEE TE 126 When NT N5is Displayesdarrorseioimiciinriniiiin entiintiti oner ENE Eee EE REE EEE EEEE EERE EAE 127 When N SING 216 Displayed siriene a E es a eames 128 Wien PI 1S SPAY Sea stapes nnn a E E E E E TEE E E T EEO 129 When P2 is DISPIGVOO conasncesccienriiavsaretieosoradsvaneseaveiharedoabanetiarsoredvnnneseieinneetsokenewinaronaiesehenetiehsorgisishenesineus 129 When Ghi BYR 0 oh cic An Tene er eee neer E E ETE 130 When R1 R4 is Displayed in the Case of Finisher SR 4030 cccccssscscscseseseseeecseseseseseescseseseseeeteeeeees 131 When R5 R8 is Displayed in the Case of Finisher SR 4030 ccccccssscscseseseseseeseseseseseeeecseseseteneteeeeass 132 When R1 R4 is Displayed in the Case of Finisher SR 4040 cccccccscscseeseseeeeseseseseeeecseseseeneeeseeees 133 When R5 RZ is Displayed in the Case of Finisher SR 4040 ccccccscscsesesesesseseseseseseteeecseseseeeeeeeeeees 133 When R8 R12 is Displayed in the Case of Finisher SR 4040 cccccccescssescseseeseseseseeseseseseeseseseeeeees 134 When R1 R3 is Displayed in the Case of Finisher SR 4050 ccccccsscscsesesesesecseseseseseseeseseseseseeeeeeeeees 135 When R4 RZ is Displayed in the Case of Finisher SR 4050 cccccccscscscsesesesseseseseseseseeecseseseeeeeeeeeees 136 When U is Displayed ME 136
60. does not contain paper of the size or type selected in the printer driver An error has occurred in the font settings Messages Displayed When Using the Printer Function Turn the main power switch off and back on again If the message appears again contact your service representative Turn off the machine and check the wireless board is inserted correctly Then turn the machine on again If the message appears again call your service representative Turn off the machine and check the wireless card Then turn the machine on again If the message appears again call your service representative Contact the machine administrator Check the printer driver settings are correct and then load paper of the size selected in the printer driver into the input tray For details about how to change the paper size see Changing the Paper Size About This Machine 3 Check the printer driver settings are correct and then load paper of the size selected in the printer driver into the input tray For details about how to change the paper size see Changing the Paper Size About This Machine I Contact your service representative Ue 4 Troubleshooting When Using the Printer Function The selected file s You have tried to delete files Files can be deleted by the person who contained file s without without the authority to do so created the file To delete a file which access privileges
61. e Parameter Settings Facsimile Reference 99 3 Troubleshooting When Using the Facsimile Function When You Cannot Send or Receive Fax Messages As Wanted This section describes likely causes of and possible solutions for transmission and reception related problems Transmission Reception Both transmission and reception are impossible The modular cord may be disconnected Make sure the modular cord is correctly connected See Connecting the Machine to a Telephone Line and Telephone Network and System Transmission Document appears blank at the other end Printed or sent images are spotty Transmission failed due to maximum e mail size error 60 The original was placed upside down The ADF exposure glass or scanning glass is dirty If the e mail size specified on the machine is too large the Internet Fax document cannot be sent Settings Guide When the original is placed directly on the exposure glass the side to be scanned must face down When the original is fed via the ADF the side to be scanned must face up Clean them See Maintaining Your Machine About This Machine Make sure ink or correction fluid is dry before placing originals In Facsimile Features under Send Settings set Max E mail Size to Off or set the maximum e mail size to a larger value Then re send the document When using On Hook Dial or Manual Dial Receivg
62. e and remove Close the front cover misfed paper BQNOO06S When C is Displayed Open the front cover Turn knob C2 counterclockwise and remove misfed paper Turn lever C1 to the Return lever C1 to its original position left Close the front cover BQNO007S 124 Removing Jammed Paper When D is Displayed Open the front cover Pull handle D2 and Raise lever D3 Raise lever D4 Turn fuser unit knob ee Onn User D1 E1 11 12 times An counterclockwise to eject the paper Remove the paper Turn lever C1 to the Remove misfed paper being careful not to left touch the area around lever D4 Return lever D3 and D4 to their original position and then push back the fuser unit Return lever C1 to its original position Close the front cover BQNO008S 125 6 Clearing Misfeeds When E is Displayed Open the font cover gt Pull hundle E2 and Raise lever E3 fully pull out the duplex unit Turn fuser unit knob D1 E1 11 to 12 times counterclockwise to eject the paper a Neg Remove the paper Remove the paper from the output tray if it is visible being careful not to When the finisher is installed open the finisher front touch the area cover and remove misfed paper around E3 Close the front cover Return lever E3 to its original position and then push back the duplex unit BQNO09S When F is Displayed Open
63. e exceeded max number of pages per file Cannot send the scanned data Messages Displayed When Using the Scanner Function The Take no action setting has been selected on the client computer forcing the client computer to remain inactive when it receives scan data The Scan Profile might be incorrectly configured The memory device is faulty or the file name contains a character that cannot be used The memory device is full and scan data cannot be saved Even if the memory device appears to have sufficient free space data might not be saved if the maximum number of files that can be saved is exceeded The memory device is write protected The maximum number of pages per file has been exceeded Open scanner Properties click the Events tab then select Start this Program as the computer s response on receipt of scan data For details see your operating system s Help Check the Scan Profile configuration Check to see if the memory device is defective Check the memory device It might be unformatted or its format might be incompatible with this machine Check the file name set at the time of scanning For details on the characters that can be used in file names see Specifying the File Name Scanner Reference Replace the memory device If the document is scanned with Scan Settings set to Divide or Single data already written to the memory device is saved
64. e number and contact number which are required for service e Sales Representative Displays the sales representative s telephone number e Supply Order Displays the contact number for placing supply orders e Supply Details Displays the name of toner staples etc used on the machine Checking Machine Status and Settings 1 On the control panel press System Status Ra ee FALSE Ato tc ome Auto Reduce Enlarge Ra ee sided 2 sided TtolT 2 sided 2 sided 1 sided Comb 2 lg sided Comb 4 orig CHO eG e Cfo PPOP i System Status Job List 2 Press each tab and check the contents i ISScupicic gt Remaining Toner Black Status OK 3 After checking the information press Exit The previous screen returns ny Machine Address Info gt Paper Tray Tray 1 LCT W440 Tray 2 BJA Tray 3 lJA Bypass Tray W e No Staples Punch Receptacle Full Waste Staple Receptacle Full Output Tray Full Original Misfeed Paper Misfeed and Cover Open appear on the Maintenance Info tab only when these errors occur e For details about how to locate and remove misfeeds see Removing Jammed Paper Reference e p 121 Removing Jammed Paper 7 18 1 When the Machine Does Not Operate As Wanted When an Indicator to the Right of a Function Key Is Lit When an indicator to the right of a function key lights up press the corresponding function key Then follow the instructio
65. e tray Copies are stapled as separate batches Staples are wrongly positioned Paper does not output during printing with stapling Saddle stitched documents come apart and do not stack properly You want to check print quality before making alarge print run You cannot combine several functions When sorting the pages are divided into two blocks The paper is too thin There are jammed staples in the stapler The number of copies is too great for the stapler to staple as a single batch Originals are not set correctly When you stop printing while using the staple function paper not stapled during printing may be left in the staple unit Certain types of paper are resistant to folding and open out after being folded and stitched You can print a single copy without specifying the setting again Selected functions cannot be used together The memory became full in the middle of sorting and the pages were delivered in two blocks When You Cannot Make Copies As Wanted Use recommended paper See Recommended Paper Sizes and Types About This Machine Remove jammed staples See p 138 Removing Jammed Staples Check the stapler capacity See Appendix About This Machine Check the correct position to place the originals For details about how to place originals with stapling see Staple Copy and Document Server Reference JG
66. ee eee ree ere Quick Reference Scanner Guide sccecsete ces ia rere cdesesecsararrenapeeteedae de peesteeenie Gente anaes TABLE OF CONTENTS Documentaion tor This IMac Wilte pcenetecnie centers i a E A R E I Manvals for This eVGA TANI poy espn seven ener E obo asters EEEE EE EEEE 6 DN acess seine asec PO E tse te epee E Se ote A T E T R 8 MEOD oy asrsea tena E E E S 8 Howto Read This Manual eessisssmssenesssredhe tenie a A EE E 9 ML TEE EAEN A Senescence aed AE TE ale eee E EEE AE A NE EN A 9 Names or Maor Ui tna ccs eerste E EAE E A E A 9 PS EEEIEE EI E EE E bende tus T E A EIE E A E E A AT 10 Lavs an RGU O eee E T E eee ee eee 11 legal Prom Ii ee S NE nr reerrereT mentee 1 1 When the Machine Does Not Operate As Wanted MNS NCIS scenes sede A co sackets ea cease ised ace E E E na oss cee E T EEE E E 13 Paneli onE suen E E A A eee eee eee ee ee eee 14 Checking Machine Status and SEHIGGS scedceheieisedsszacs20dzdscdeiecaodicayedeshaseueedndasadeeteacietabinmaadnuotitactemeceaceuntse 15 When an Indicator to the Right of a Function Key Is Lit ccccccssscscsesesesesesessesesesesesesecseseseseseseesseseseeeeeeees 18 When You Have Problems Operating the MOChine cccccccesssessesesesseseseeseseseeeesesecseseseeseseeseseeecseseeesseneeaes 20 Whenalob ls Nor pret ue 1j ca eee eee an ane ene one ee E rer E 24 2 Troubleshooting When Using the Copy Document Server Function Messages Displayed When Using the Copy Document Server FUNCTION
67. elect only valid destination s e Some page s are near blank To cancel press the Stop key Some page s are near blank The selected file s contained file s without access privileges Only file s with access privileges will be deleted Updating the destination list Please wait Specified destination s or sender s name has been cleared You do not have the privileges to use this function The specified group contains fax destinations e mail destinations and or folder destinations either of which are incompatible with the specified transmission method The first page of the document is almost blank The first page of the document is almost blank You tried to delete a document for which you do not have permission to delete The destination list is being updated from the network using SmartDeviceMonitor for Admin or Web Image Monitor The logged in user name does not have permission for the selected function In the message that appears at each transmission press Select The original s blank side might have been scanned Be sure to place your originals correctly For details about determining the cause of blank pages see Detecting Blank Sheet Facsimile Reference The original s blank side might have been scanned Be sure to place your originals correctly For details about determining the cause of blank pages see Detecting Blank S
68. en Using the Facsimile Function Check whether there are No POP3 IMAP4 server e In System Settings under File any network problems address is programmed Transfer select POP3 IMAP4 15 01 Settings and then check that Server Name is correctly programmed You can also use the Web Image Monitor for confirmation See the Web Image Monitor s Help Contact the network administrator Check whether there are Cannot log on to the POP3 In System Settings under File any network problems IMAP4 server Transfer select Fax E mail 15 02 Account and then check that User Name and Password are correctly programmed You can also use the Web Image Monitor for confirmation See the Web Image Monitor s Help Contact the network administrator Check whether there are No machine e mail address is In System Settings under File any network problems programmed Transfer check that the machine e 15 03 mail address is correctly programmed You can also use the Web Image Monitor for confirmation See the Web Image Monitor s Help e Contact the network administrator 54 Messages Displayed When Using the Facsimile Function Check whether there are Cannot find the DNS server or e In System Settings under any network problems POP3 IMAPA server Interface Settings check that the 15 11 IP address of the DNS Server is correctly programmed You can also use the Web Image Monitor for confirma
69. er any network problems rejected by SIP server Initial Settings select SIP ieee Settings and then check SIP Server IP Address and SIP User Name are correctly programmed You can also use the Web Image Monitor for confirmation See the Web Image Monitor s Help Contact the network administrator Check whether there are Cannot access SIP server In Facsimile Features under any network problems Initial Settings select SIP 13 18 Settings and then check that SIP Server IP Address is correctly programmed You can also use the Web Image Monitor for confirmation See the Web Image Monitor s Help e Contact the network administrator Check whether there are The password registered for Contact the administrator any network problems the SIP server is not the same 13 24 as the password registered for this machine 50 Messages Displayed When Using the Facsimile Function Check whether there are In Effective Protocol the IP e In System Settings under any network problems address is not enabled or an Interface Settings select 13 25 incorrect IP address has been Effective Protocol and then check registered that IPv4 is programmed to Active You can also use the Web Image Monitor for confirmation See the Web Image Monitor s Help In System Settings under Interface Settings select Machine IPv4 Address and then check the IP address is correctly programmed Yo
70. er Tray BAS012S BQM025S Finisher SR4050 Use the following procedure to attach the Z fold support tray for the Finisher SR4050 to the Finisher Shift Tray or Finisher Upper Tray When Z folded Paper Is Not Properly Aligned 1 Press the Suspend Resume key The key lights up 2 Remove the prints Set the Z fold support tray for the finisher upper tray or finisher shift tray Finisher Upper Tray BJU066S BQM026S 149 7 Appendix Multi Folding Unit Use the following procedure to attach the Z fold support tray for the Multi Folding Unit to the Multi Folding Unit Tray 1 Open the front cover of the Multi Folding Unit and take out the Z fold support tray for Multi Folding Unit located at the bottom of the Multi Folding Unit BQL071S 2 Set the Z fold support tray for Multi Folding Unit in the slope of the Multi Folding Unit Tray so that it is flush against the end fence BQL072S 3 Close the front cover of Multi Folding Unit e When you have finished using the Z fold support tray for Multi Folding Unit open the front cover of the Multi Folding Unit and re attach the tray to its stowage hook 150 Trademarks Trademarks Adobe Acrobat Acrobat Reader Adobe Reader and PostScript are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and or other countries Apple and TrueType are trademarks of Apple Inc registered in the
71. es of sheets are creased Edges of sheets are creased Duplex printing is malfunctioning 4 Troubleshooting When Using the Printer Function The paper is wrinkled or has been folded creased Printed paper is being used Sheets are sticking together Sheets are sticking together The paper is damp The paper is too thin The paper is damp You are using non recommended paper Duplex printing cannot be done with paper set in the bypass tray Use recommended paper only and be sure its storage environment meets the recommended temperature and humidity conditions For details about recommended paper and the proper way to store it see Recommended Paper Sizes and Types and Paper Storage About This Machine D Do not load sheets that have already been copied or printed onto by another machine Fan the sheets thoroughly before loading them Alternatively feed the sheets into the machine one at a time Fan the sheets thoroughly before loading them Alternatively feed the sheets into the machine one at a time Use paper that has been stored in the recommended temperature and humidity conditions See Paper Storage About This Machine D Use recommended paper See Recommended Paper Sizes and Types About This Machine 8 Use paper that has been stored in the recommended temperature and humidity conditions See Paper Storage About This Machine D Use recommended
72. es were made to network settings during WSD scanning transmission Check with your system administrator Contact the administrator Cancel transmission Waiting status cleared or the DeskTopBinder setting and then change the file name Selected file is currently in use Password cannot be changed Selected file is currently in use User name cannot be changed Sending the data has failed The data will be resent later Some invalid destination s contained Do you want to select only valid destination s e Some of selected files are currently in use They could not be deleted The destination list has been updated Specified destination s or sender s name has been cleared The entered file name contains invalid character s Enter the file name again using any of the following 1 byte characters Oto9 A ow Wit 4 z toZ atoz Messages Displayed When Using the Scanner Function You cannot change the password of a file whose status is Waiting or that is being edited with DeskTopBinder You cannot change the sender s name whose status is Waiting or that is being edited with DeskTopBinder A network error has occurred and a file was not sent correctly The specified group contains e mail destinations and Scan to Folder destinations either of which are incompatible with the specified transmission method You cannot delete a file which i
73. ever Q2 and then turn knob R2 counterclockwise Remove misfed paper If you cannot remove Raise lever R4 and Return lever R1 to its original position misted paper raise remove misfed paper lever R3 to the right Reni R4 toit When the interposer is installed return and then remove it SAA VSI SAE AMS ae op original position lever Q2 to its original position Return lever R3 to its original position Close the front cover BQN019S When R5 R7 is Displayed in the Case of Finisher SR 4040 Open the front cover If you cannot remove Raise lever R3 Raise lever R7 and misfed paper raise remove misfed paper lever R6 and remove it Lower lever R5 and remove misfed paper Return lever R3 to its original position E U ES tous Return lever R6 to its original position original position Close the front cover BQN020S 133 6 Clearing Misfeeds When R8 R12 is Displayed in the Case of Finisher SR 4040 Open the front cover Turn lower knob R8 clockwise If you cannot remove misfed paper raise lever R12 and remove it Return lever R12 to its original position Return the staple unit to its original position and close the front cover 134 Turn upper knob R9 9 to 11 times clockwise Pull handle R10 and pull out the staple unit then remove misfed paper If you cannot remove misfed paper raise lever R11 and remove it
74. fax documents using a Web browser or the Print Stored RX File function See Printing Received and Stored Documents and Viewing Printing and Deleting Received Fax Documents Using a Web Image Monitor Facsimile Reference Load paper into the tray See Loading Paper About This Machine After the e mail is received press Manual E mail RX and then try again Make sure the side fences are locked See Changing the Paper Size About This Machine Load the paper correctly See Loading Paper About This Machine Load paper only as high as the upper limit markings on the side fences of the paper tray LCT or bypass tray Push the side fences lightly and then reset it Misfeeds occur frequently Misfeeds occur frequently Misfeeds occur frequently Misfeeds occur frequently Misfeeds occur frequently Sheets are feeding in together resulting in jams Copy paper becomes creased Copy paper becomes creased Copy paper becomes creased When You Cannot Send or Receive Fax Messages As Wanted The paper is damp The paper is too thick or too thin The paper is wrinkled or has been folded creased Printed paper is being used Sheets are sticking together The pages are sticking together Printed paper is being used The paper is damp The paper is too thin Use paper that has been stored in the recommended temperature and humidity conditions See
75. g the display panel The tray s side fences might not be locked The paper is feeding in at a slant The number of sheets loaded exceeds the capacity of the machine The paper tray s side fences are set too tightly The paper is damp The paper is too thick or too thin Other Printing Problems PCL 5e 6 On the printer driver s Paper tab in the Input Tray list select the desired input tray PostScript 3 On the printer driver s Paper Quality tab in the Paper Source list select the desired input tray RPCS On the printer driver s Print Settings tab in the Paper source tray list select the desired input tray Check the side fences are locked See Changing the Paper Size About This Machine Load the paper correctly See Loading Paper About This Machine Load paper only as high as the upper limit markings on the side fences of the paper tray LCT or bypass tray Push the side fences lightly and then reset it Use paper that has been stored in the recommended temperature and humidity conditions See Paper Storage About This Machine D Use recommended paper See Recommended Paper Sizes and Types About This Machine 8 95 96 Misfeeds occur frequently Misfeeds occur frequently Misfeeds occur frequently Sheets are feeding in together resulting in jams Copy paper becomes creased Copy paper becomes creased Edg
76. g the Facsimile Function A network error has occurred and connection has failed There is a problem with the fax A network error has occurred and connection has failed A function of the machine other than the Facsimile function is being used such as the Document Server function Original jammed during Memory Transmission Copy Tray is full e Try the operation once more If the message is still shown the network may be crowded In System Settings under Administrator Tools check the settings of LDAP server For details see Programming the LDAP server Network and System Settings Guide Record the code number shown on the display and contact your service representative Other functions can be used Make settings correctly for the user name and the password for LDAP server authentication Before sending a file by fax cancel the job in progress For example press Exit and then press the Document Server key Next press the Clear Stop key When the message The Clear Stop key was pressed Are you sure you want to stop scanning appears press Stop Press Exit and then send the documents again Remove the paper If the other tray is also full the tray name shown on the display changes Remove paper from the tray indicated on the display Iz 58 3 Troubleshooting When Using the Facsimile Function Some invalid destination s contained Do you want to s
77. get ready in a couple of minutes contact your service representative e Wait until the message disappears Do not turn off the main power switch while the message is showing Wait for a while If the message does not disappear in two minutes contact your service representative e Press Store File to store pages that have been scanned Delete unnecessary files by pressing Delete File Press No if you are not storing pages that have been scanned Delete unnecessary files by pressing Delete File Enter the user code up to eight digits and then press OK Enter your login user name and user password See When the Authentication Screen is Displayed About This Machine Ask the user administrator for the correct login user name and login password Contact the administrator 2 1 When the Machine Does Not Operate As Wanted You do not have the The logged in username does Contact the administrator about the privileges to use this function not have permission for the permission for the required function continues to be displayed selected function even though you have entered a valid user name An error message remains When a misfeed Remove misfed paper and then open even if misfed paper is message appears it and close the cover See p 121 removed remains until you open Removing Jammed Paper and close the cover as required Paper is still jammed in the tray Orig
78. hat you use genuine toner from the supplier The supplier shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the supplier with your office products How to Read This Manual Symbols This manual uses the following symbols t Important Indicates points to pay attention to when using the machine and explanations of likely causes of paper misfeeds damage to originals or loss of data Be sure to read these explanations i Indicates supplementary explanations of the machine s functions and instructions on resolving user errors Reference This symbol is located at the end of sections It indicates where you can find further relevant information Indicates the names of keys that appear on the machine s display panel Indicates the names of keys on the machine s control panel g Indicates instructions in book form Indicates instructions in sheet form Indicates instructions stored in a file on a provided CD ROM Indicates instructions provided on this company s Web site Names of Major Items Major items of this machine are referred to as follows in this manual e Auto Document Feeder ADF e Large Capacity Tray LCT 10 Notes Contents of this manual are subject to change without prior notice Two kinds of size notation are employed in this manual With this machine refer to the metric version Some
79. he following point s B Guidance Remove Paper A1 Procedure for clearing misfed paper is shown on the right Press A and open the guide board lt Previous Next gt Entire View 3 When all jammed paper is removed restore the machine to the original state i e More than one misfeed may be indicated When this happens check all the areas indicated Removing Jammed Paper This section describes how to remove jammed paper e The internal parts of the machine may be hot Wait for the duplex unit to cool down before clearing a paper jam in the unit e When removing jammed sheets take care to touch only those areas explicitly indicated in the manual e Do not remove the fusing unit Doing so will result in loss of print quality i e Inside the finisher or inside the front cover there is a sticker explaining how to remove misfed paper f a detailed removal instruction appears on the right of the screen follow it e You can also use the procedure indicated in System Status to remove jammed paper When A1 is Displayed Open the front cover Remove misfed paper Push button A and Close the guide plate open the guide plate Close the front cover BQNO004S 123 6 Clearing Misfeeds When A2 is Displayed Remove misfed paper BQNO05S When B is Displayed Open the front cover Return lever B2 to its Turn knob B1 counter Onga Poston clockwis
80. heet Facsimile Reference Only the administrator can delete this document Contact the administrator if you want to delete a document for which you do not have permission to delete Wait until the message disappears Do not switch off the power while this message is displayed Depending on the number of destinations to be updated there may be some delay before you can resume operation Operation is not possible while this message is displayed Contact the administrator about the permission for the required function Messages Displayed When Using the Facsimile Function e If Check whether there are any network problems appears the machine is not correctly connected to the network or the settings of the machine are not correct If you do not need to connect to a network you can specify the setting so this message is not displayed and then the Facsimile key no longer lights For details about how to do this see Parameter Settings Facsimile Reference If you reconnect the machine to the network be sure to set Display by configuring the appropriate User Parameter e If the paper tray runs out of paper There is no paper Load paper appears on the display asking you to add paper If there is paper left in the other trays you can receive documents as usual even if the message appears on the display You can turn this function on or off with Parameter Settings For details about how to do this se
81. ification is not sent to the sender i e You can select to send Error Mail Notification by configuring the appropriate User Parameter For details about how to do this see Parameter Settings Facsimile Reference e If Error Mail Notification cannot be sent the Error Report E mail is printed by the machine e Ifan error occurs when an e mail is received via SMTP the SMTP server sends an error e mail to the originator of the document Error Report E mail The Error Report E mail is printed by the machine when it is unable to send an Error Mail Notification Server Generated Error E mail The transmitting server sends this error e mail to the originator of e mail that cannot be transmitted successfully due to reasons such as specifying an incorrect e mail address 9 mportant e If an Internet Fax transmission bypasses the SMTP server even if transmission is not successful an error e mail is not sent from the server i e After a server generated error e mail is printed the first page of the sent document is printed 69 3 Troubleshooting When Using the Facsimile Function 70 4 Troubleshooting When Using the Printer Function This chapter describes likely causes of and possible solutions for printer function problems Messages Displayed When Installing the Printer Driver This section describes what to do if a message appears when installing the printer driver Message number 58 o
82. iginal size detection process Lift the ADF by more than 30 degrees Select a proper paper size See Appendix About This Machine Select a proper paper size See Appendix About This Machine O Change the orientation of the original If you press the Start key the copy will start onto the selected paper Select a proper paper size See Duplex Copying Copy and Document Server Reference To store scanned pages as a file press Store File Scanned data is stored as a file in the Document Server If you do not want to store scanned pages press No Scanned data is deleted Specify fewer sheets for the multi sheet fold function Press Exit and then store again with an appropriate number of pages Magazine or Booklet mode is not available due to mixed image mode Maximum number of sets is n A figure is placed at n Original is being scanned by another function Switch to the following function then press the Stop key to cancel scanning or press the Start key to continue Please wait Rotate Sort is not available with this paper size Stapling capacity exceeded Messages Displayed When Using the Copy Document Server Function You selected the Magazine or Booklet function for originals scanned using different functions such as copy and printer The number of copies exceeds the maximum copy quantity A function of the machine
83. iles Using the Scanner Function Scanner Reference 111 5 Troubleshooting When Using the Scanner Function Exceeded max number of standby files Try again after the current file is sent Exceeded max number of stored files Cannot send the scanned data as capturing files is unavailable Exceeded max page capacity per file Press Send to send the scanned data or press Cancel to delete Exceeded max page capacity per file Press Write to write the scanned data to the memory storage device or press Cancel to delete Exceeded maximum number of file to store Delete all unnecessary files Exceeded time limit for LDAP server search Check the server status Invalid certificates or no S MIME certificates were found The maximum number of standby files was exceeded Too many files are waiting to be delivered The number of scanned pages exceeded maximum page capacity The scan could not be completed because the maximum number of pages that can be scanned by this machine was exceeded during writing to the Memory device Too many files are waiting to be delivered A network error has occurred and connection has failed The destination s S MIME certificates are invalid or cannot be found There are 100 files waiting in the sending queue for e mail Scan to Folder or delivery functions Wait until files have been sent Try again after they have
84. illustrations in this manual might be slightly different from the machine Certain options might not be available in some countries For details please contact your local dealer Depending on which country you are in certain units may be optional For details please contact your local dealer Laws and Regulations Legal Prohibition Do not copy or print any item for which reproduction is prohibited by law Copying or printing the following items is generally prohibited by local law bank notes revenue stamps bonds stock certificates bank drafts checks passports driver s licenses The preceding list is meant as a guide only and is not inclusive We assume no responsibility for its completeness or accuracy If you have any questions concerning the legality of copying or printing certain items consult with your legal advisor 1 12 1 When the Machine Does Not Operate As Wanted This chapter describes basic troubleshooting procedures that are applicable to all functions of this machine Indicators This section describes the indicators displayed when the machine requires the user to remove misfed paper to add paper or to perform other procedures aN Misfeed indicator Appears when a misteed occurs See p 121 Removing Jammed Paper J Load Paper indicator Appears when paper runs out See Loading Paper About This Machine Add Toner indicator Appears when toner runs out See Adding To
85. imum page capacity was exceeded The number of pages exceeds the maximum number of sheets that you can use Collate with The maximum number of multi sheet fold was exceeded PDF direct printing could not be performed because the file system could not be obtained PDF file do not print out because the capacity of the file system is full Messages Displayed When Using the Printer Function Delete some of the files stored in the document server or reduce the size that you want to send Delete some of the files stored in the document server Delete unneeded files stored in the machine Delete some of the files stored in the document server or reduce the number of pages that you want to send Delete unneeded files stored in the machine Reduce the number of pages to print Reduce the number of pages to print Specify fewer sheets for the multi sheet fold function Multi sheet folding can be applied to a maximum of three sheets at once Turn the main power switch off and back on again If the message appears again contact your service representative Delete all unnecessary files from the hard disk or decrease the file size sent to the machine 8 4 Troubleshooting When Using the Printer Function Fold is not available with the settings The job has been cancelled Folding Unit Error HDD is full HDD is full I O buffer overflow Information
86. inal images are printed You may have loaded the Load paper correctly Place paper in the on the reverse side of the paper incorrectly paper tray with the print side down LCT paper and Bypass tray with the print side up Misfeeds occur frequently The tray s side or end fences Remove the misfed paper See may not be set properly p 121 Removing Jammed Paper Check the side or end fences are set properly Also check the side fences are locked See Changing the Paper Size About This Machine O Misfeeds occur frequently Paper of undetectable size Remove the misfed paper See has been loaded p 121 Removing Jammed Paper If you load a paper size that is not selected automatically you need to specify the paper size with the control panel See Changing to a Size That Is Not Automatically Detected About This Machine D 22 When You Have Problems Operating the Machine Misfeeds occur frequently There is a foreign object on e Remove the misfed paper See the finisher tray p 121 Removing Jammed Paper Do not place anything on the finisher tray It may cause a paper jam Z Folded paper is not The auxiliary tray is not set Set the auxiliary tray for the Finisher properly aligned Tray or Multi Folding Unit Tray For details about how to add the auxiliary tray see p 148 When Z folded Paper Is Not Properly Aligned Cannot print in duplex mode Duplex printing cannot be When using duplex p
87. ition Close the N15 cover Turn knob N19 8 Raise lever N21 to 9 times Lower lever N17 to the right Open cover N22 Remove any Turn knob N8 21 to Lower lever N18 to Open cover N20 jammed paper 22 times the right Remove any Remove any jammed paper Remove any jammed paper jammed paper Close cover N22 Return the unit to its original position Close the front cover of the folding unit Return levers N17 and N18 to thier Original positions BQL043S 128 Removing Jammed Paper When P1 is Displayed Pa ele Open the ADF Left Raise the feed roller Raise the feed roller Remove midfed Cover D originals Return the feed roller A and to their original position Close the ADF Left Cover BQNO15S When P2 is Displayed Lift the Auto Slide the lever and Remove misfed paper Document Feeder open the cover Close the cover Lower the Auto Document Feeder BQNO16S 129 130 6 Clearing Misfeeds When Q is Displayed Open the interposer Raise the feed rollers Remove misfed Open the finisher upper cover paper front cover Return the feed rollers to their original position Close the interposer upper cover Lower lever Q1 Remove misfed paper Return lever Q1 to its original position Close the finisher front cover BQNO028S Removing Jammed Paper When R1 R4
88. l Misfeed Displays the state of and solutions for original misfeeds e Paper Misteed Displays the state of and solutions for paper jams e Cover Open Indicates whether the front cover duplex unit etc is open Data Storage You can check the following items under Data Storage e HDD Remaining Memory Displays the amount of available hard disk drive memory e HDD File s Displays the total number of jobs stored in the hard disk drive e Print Job s Displays the number of jobs for Hold Print Job s Stored Print Job s Locked Print Job s and Sample Print Job s e Fax TX RX File s 15 1 When the Machine Does Not Operate As Wanted Displays the number of Transmission Standby File s Memory Lock File s RX Print Standby File s and other files stored in the hard disk drive e Memory Erase Status Displays the state of the memory data Machine Address Info You can check the following items under Machine Address Info e Fax No Displays the machine s fax number e H 323 Own Fax No Displays the machine s alias telephone number e SIP User Name Displays the machine s SIP user name e Fax E mail Account Displays the machine s fax e mail account e Machine IPv4 Address Displays the machine s IPv4 address e Machine IPv Address Displays the machine s IPv6 address Enquiry You can check the following items under Enquiry e Machine Repairs Displays the machin
89. le with Fold For details about the functions not available with Fold see Fold Printer Reference Wait a while and then retry the operation Contact the administrator Enter the correct classification code Select Optional for classification code For details about how to specify classification code settings see Configuring Classification Codes Printer Reference 79 4 Troubleshooting When Using the Printer Function Collate has been cancelled Command Error Compressed Data Error Data storage error Document Server is not available to use Cannot store Duplex has been cancelled Collate was canceled An RPCS command error occurred The printer detected corrupt compressed data You tried to print a Sample Print Locked Print Hold Print or Stored Print file or to store a file in the document server when the HDD was malfunctioning You cannot use the document server function Duplex printing was canceled Turn the main power switch off and then back on again If the message appears again contact your sales or service representative Check using the following procedure Check if the communication between the computer and the machine is working correctly Check if the correct printer driver is being used Check ifthe machine s memory size is set correctly in the printer driver Check that the printer driver is the most up to date
90. lectronic versions of a manual have the same contents e Adobe Acrobat Reader Adobe Reader must be installed in order to view the manuals as PDF files e A Web browser must be installed in order to view the html manuals About This Machine Before using the machine be sure to read the section of this manual entitled Safety Information This manual introduces the machine s various functions It also explains the control panel preparation procedures for using the machine how to enter text how to install the CD ROMs provided and how to replace paper toner staples and other consumables Troubleshooting Provides a guide for resolving common usage related problems Copy and Document Server Reference Explains Copier and Document Server functions and operations Also refer to this manual for explanations on how to place originals Facsimile Reference Explains Facsimile functions and operations Printer Reference Explains Printer functions and operations Scanner Reference Explains Scanner functions and operations Network and System Settings Guide Explains how to connect the machine to a network configure and operate the machine in a network environment and use the software provided Also explains how to change User Tools settings and how to register information in the Address Book Security Reference This manual is for administrators of the machine It explains security functions that you can use to prevent unauthorized use of the
91. ment e f an error happens frequently contact your service representative e The Page column gives the total number of pages The Page not sent or Page not received column gives the number of pages not sent or received successfully e You can display destinations by configuring the appropriate User Parameter For details about how to do this see Parameter Settings Facsimile Reference e You can display sender names by configuring the appropriate User Parameter For details about how to do this see Parameter Settings Facsimile Reference 67 68 3 Troubleshooting When Using the Facsimile Function Turning Off the Main Power In the Event of Power Failure The following notes concern power failure and turning off the machine A CAUTION e When you disconnect the power plug from the wall outlet always pull the plug not the cable e Do not turn off the main power switch while the power indicator is lit or blinking If you do the hard disk and memory may be damaged and failure could result e Turn off the main power switch before pulling out the plug If you pull out the plug with the switch on the hard disk and memory may be damaged and failure could result e Make sure 100 is shown on the display before you unplug the machine If a lower value is shown some data is currently present in memory e Right after a power failure the internal battery needs to be sufficiently recharged to guard again
92. mode Make the same settings on both machines Make the same settings on both machines Make the same settings on both machines Make the same settings on both machines 31 2 Troubleshooting When Using the Copy Document Server Function When You Cannot Make Clear Copies This section describes likely causes of and possible solutions for unclear copies Copies appear dirty Image density is too high Adjust the image density settings See Adjusting Copy Image Density Copy and Document Server Reference O Copies appear dirty Auto Image Density is not On the control panel select Auto selected Density The reverse side of an original Image density is too high Adjust the image density settings See image is copied Adjusting Copy Image Density Copy and Document Server Reference The reverse side of an original Auto Image Density is not On the control panel select Auto image is copied selected Density The reverse side of an original The original is thin On the control panel select Auto image is copied Density or adjust the image density settings See Adjusting Copy Image Density Copy and Document Server Reference Ge A shadow appears on copies Image density is too high e Adjust the image density settings if you use pasted originals See Adjusting Copy Image Density Copy and Document Server Reference O Change the orientation of the original Put mending t
93. n exceeded The maximum enterable number of alphanumeric characters has been exceeded The number of files exceeded the maximum number possible The maximum number of files that can be stored in the document server has been exceeded The file being stored has exceeded the max number of pages for one file Specify the scan size and resolution again Note that it may not be possible to scan very large originals at a high resolution See Relationship between Resolution and Scan Size Scanner Reference Specify the scan size and resolution again Note that it may not be possible to scan very large originals at a high resolution See Relationship between Resolution and Scan Size Scanner Reference The maximum number of characters which can be entered for the path is 256 Check the number of characters you entered and then enter the path again Check the maximum number of characters which can be entered and then enter it again See Values of Various Set Items for Transmission Storage Delivery Function Scanner Reference Reduce the number of files and send them again Check the files stored by the other functions and then delete unneeded files For details about how to delete files see Document Server Copy and Document Server Reference ll Specify whether to store the data or not Scan the pages that were not scanned and store them as a new file See Storing F
94. n and related information cc cccccesesseseseteeeeseseeeees Printer Fe CO onsena orior eA EEEE E E E cers Installing the driver for the printer FUNCHON ccccccessesesesesesesesesesesesesessecscscscseseseseseseseseseseseseseseetetscenees Changing the default settings of the printer function and related information c cccccsesseseeeseteseeees E E E EE EE E P AAE A A E A AEEA eee ee SANG Caniles a E E E A T SEM MIN 6 MN E E scars E E E E E E cd mtgceeceaeed E Changing the default settings of the scanner function and related information cceceeeseseeeeeeees Network and System Settings Guide ssssssssessssssosessesesessesesseseseensesisstsesisstsesinsesisnstsisntnosinsesisinnesesernesens Connecing To ANEW Kerssens i E a i Registering addresses for fax scanner functions ccsssssssssesesesesesseeecscscsesesesesesesesesesesesesesesessseetenenees Changing the default settings of the system and related information ccccccccscsessesesesesseseseseeseseseeeees Security Reference s sssssssssssesesessisiersisirsrsisirstsinatstsinatststtsts istna tnta ts ese enS ESEA nnen caceteatwa ngs neteateteedons Postoenpl 3 Sppe eT See ene ee ee eee ee E ESE EEA EO UNIX Supplement Guiek keterence Copy Guide caresses cece secns couaeaen EEn R Nani aa eaU R SEa Quick Reference Printer Guide ascce ceca crecesictence iiiaae ari aii e erara eee Guick Reference Fax C1 c eee ne a ee ee
95. ner About This Machine D 5 Add Staple indicator Appears when staples run out See Adding Staples About This Machine f Waste Toner Full indicator Appears when the waste toner bottle is full Contact your sales or service representative tl Empty Hole Punch Receptacle Appears when the hole punch receptacle is full indicator See p 141 Removing Punch Waste tJ Empty Waste Staple Receptacle Appears when the waste staple receptacle is full indicator See p 144 Removing Staple Waste Service Call indicator Appears when the machine is malfunctioning or requires maintenance Lit Open Cover indicator Appears when the front cover etc is open 13 1 When the Machine Does Not Operate As Wanted Panel Tone The following table describes the meaning of the various beep patterns that the machine produces to alert users about left originals and other machine conditions Single short beep Panel screen input A control panel or screen key was accepted pressed Short then long beep Panel screen input rejected An invalid key was pressed on the control panel or screen or the entered password was incorrect Single long beep Job completed successfully A Copier Document Server Features job has finished Two long beeps Machine has warmed up After cooling or being switched on the machine has fully warmed up and is ready for use Five long beeps Soft alert The initial screen returns when
96. ng system or the type of interface For details see Preparing the Machine Printer Reference Windows XP Home Edition This section describes the procedure under Windows XP Home Edition 1 On the start menu click Control Panel Click Printers and Other Hardware Click Printers and Faxes Click Add a printer a Aa Q N Follow the instructions in Add Printer Wizard If the printer driver is on a CD ROM the location of the driver is DRIVERS RPCS PCL6 or PCL5E XP_VISTA language DISK1 If the installer starts click Cancel to quit 6 Specify a port i e Available ports vary according to your Windows operating system or the type of interface For details see Preparing the Machine Printer Reference Windows Vista This section describes the procedure under Windows Vista 1 On the Start menu click Control Panel Click Hardware and Sound Click Printers Click Add a printer on FB Ww N Follow the instructions in Add Printer Wizard If the printer driver is on a CD ROM the location of the driver is DRIVERS RPCS PCL6 or PCL5E XP_VISTA language DISK1 If the installer starts click Cancel to quit 6 Specify a port Messages Displayed When Installing the Printer Driver e Available ports vary according to your Windows operating system or the type of interface For details see Preparing the Machine Printer Reference Windows Ser
97. ng ways e Place an OHP transparency on the exposure glass and then place the print on the OHP transparency Place the print on the exposure glass and then place two or three sheets of white paper on it Leave the ADF open when copying Fragments of paper are stuck Use a dry cloth to wipe any paper to the OHP fragments off the back of the OHP When You Cannot Make Clear Copies The image on the back side of duplex copies has mottled blank patches or is smudged Missing patches and smudges are caused by moisture leaking from the paper Do not install the machine in areas that are susceptible to low temperatures Use paper that has been stored where temperature and humidity conditions meet the limitations we recommend For details about the paper storage conditions we recommend see Paper Storage About This Machine 3 Install the Optional anti humidity heater For details about the anti humidity heater contact your service representative 35 2 Troubleshooting When Using the Copy Document Server Function When You Cannot Make Copies As Wanted This section describes likely causes of and possible solutions for unsatisfactory copy results Basic Misfeeds occur frequently The number of sheets loaded Load paper only as high as the upper exceeds the capacity of the limit markings on the side fences of the machine paper tray LCT or bypass tray Misfeeds occur frequentl
98. ning a document using another function may take longer than usual 26 2 Troubleshooting When Using the Copy Document Server Function This chapter describes likely causes of and possible solutions for copier document server function problems Messages Displayed When Using the Copy Document Server Function This section describes the machine s main messages If other messages appear follow the instructions they contain e If you cannot make copies as you want because of the paper type paper size or paper capacity problems use recommended paper See Recommended Paper Sizes and Types About This Machine e For messages that are not listed here see When You Have Problems Operating the Machine Reference e p 20 When You Have Problems Operating the Machine Authentication has failed Authentication has failed Cannot detect original size The entered login user name or login password is not correct The machine cannot perform authentication The original placed on the exposure glass is a non standard size Ask the user administrator for the correct login user name and login password Contact the administrator e Place the original on the exposure glass again Face the original down If the machine cannot detect the size of the original specify the size manually do not use Auto Paper Select mode or the Auto Reduce Enlarge function See Sizes Detectable with A
99. nnect Copy Press the you press Connect Copy been pressed on the main Clear Stop key on the main machine machine and then press Stop There is no response when Toner or other supplies need e Follow the instructions displayed you press Connect Copy to be replaced on either the For details about loading paper or main machine or sub adding toner and staples see machine Loading Paper Adding Toner and Adding Staples About This Machine D For details about removing punch and staple waste see p 141 Removing Punch Waste and p 144 Removing Staple Waste To cancel Connect Copy Press the Clear Stop key on the main machine and then press Stop When Memory Is Full This section describes likely causes of and possible solutions for problems related to full memory A5 46 2 Troubleshooting When Using the Copy Document Server Function Memory is full nn originals The scanned originals Press Print to copy scanned originals have been scanned Press exceeds the number of pages and cancel the scanning data Press Print to copy scanned that can be stored in memory Stop to cancel the scanning data and originals Do not remove not copy remaining originals n in the message represents a changeable number Press Continue to scan and The machine checked if the To continue copying remove all copies copy remaining originals remaining originals should be and then pre
100. ns displayed on the control panel a acy A Ja Document f aJ coy Jecracsimi a nicating Receive File Printer f D 0 m amp Scanner 0 D 0 Other Fu e D ee Sze BQN037S If an error occurs in the function you are using check the message that appears on the control panel and then refer to Messages Displayed for the relevant function The following table explains problems that cause the indicator to light Documents and reports do The paper output tray is full Remove the prints from the tray not print out Documents and reports do There is no paper left Load paper See Loading Paper not print out About This Machine O An error has occurred The function whose indicator Check the displayed message and take is lit is defective an appropriate action See Messages Displayed of each chapter You can use other functions normally When an Indicator to the Right of a Function Key Is Lit The machine is unable to A network error has Check the displayed message and connect to the network occurred take an appropriate action See Messages Displayed of each chapter Check that the machine is correctly connected to the network and that the machine is correctly set For details about how to connect the network see Interface Settings Network and System Settings Guide Contact the network administrator If the indicator is still lit even after trying to solve the
101. nst the exposure glass Place the original in the correct orientation See Setting of Original Feed Type Scanner Reference When the original is placed directly on the exposure glass the side to be scanned must face down When the original is fed via the ADF the side to be scanned must face up When placing a stack of originals in the ADF place their top edges first See Setting of Original Feed Type Scanner Reference 101 5 Troubleshooting When Using the Scanner Function The scanned image contains If you scan originals Scanning at a higher resolution may white spaces using functions other reduce the margins than the network TWAIN scanner function certain paper size and resolution settings may produce scanned images that are larger than the specified size because of margins being added to the sides If the File Format Converter optional is installed the margins may become wider The scanned image is grayed You have scanned a copy Check the document For details about out or a text pattern appears guarded document protected how to prevent unauthorized copying of in the background from unauthorized copying the document see Using Data security for copying Printer Reference After an original is scanned To prevent the scanned data Contact your service representative the following settings are being sent to the wrong canceled destination this machine has
102. number of files sent to the machine 85 Erroi The specified graphics library Check that the data is valid is unavailable 78 86 Error O01 Error 92 Error A function which cannot be used with Fold mode was set The job has been cancelled Address Book is currently in use by another function Authentication has failed Auto registration of user information has failed Classification Code is incorrect Classification Code is incorrect Parameters of the control code are invalid Printing was canceled by the auto job cancel function due to a command error Printing was canceled because Job Reset or the Clear Stop key was selected on the machine s control panel A print job was cancelled because a function s not available with Fold was selected The machine currently cannot perform authentication because the address book is being used by another function Automatic registration of information for LDAP Authentication or Windows Authentication failed because the address book is full The classification code has not been entered or the classification code has been entered incorrectly The classification code is not supported with the printer driver Messages Displayed When Using the Printer Function Check the print settings Check that the data is valid Perform the print operation again if necessary Cancel the function s not availab
103. ons Are Not Possible When Messages Are Displayed cccccccssssssesesseseseeseeeseseeseeeseseeseees 105 Messages Displayed When Using the Scanner FUNCTION c cccssessesesesesseeeseseeeseseseeeeseseeeeeseseeeeseseeeeeeass 107 Messages Displayed on the Control Panel When Using the Scanner FUNction cceceeeseseteeeeeees 107 Messages Displayed on the Client Computer ccccccccssssssesesssseseseseeecseseseeecseseseceseseseeeeseseeecseseeeeeeseaees 116 6 Clearing Misfeeds Removing Jammed itp erste ccrnstzape cere vasate ong stateod woes ieatesop ersuateaheses tecaieyeatroteeuasteys tonsa erm ENSERES ASE A 12 locaingJammed el ol oat ans aceon se aeene Ont TEE nee cet ee ane Na er eee ener eae 121 Removingdammed eat a ayciectag eco esoniecievveceneasainooreneeaseeeasnio reser comensaiueeeiee ns oneesn enters 123 Win AT is Dip layed aran n E E E a ee E E TE EEN O OEO 123 When A2 is DIS GV6 Gs poiesssecorsesencitouncupscaniessunineyieinncg nyu sn eden cb nsnpisdons enuvcuoniee nen SNENA EENKEER CAERE 124 When B is DIS BIG YEO ses crsrstarsncareencstanrnsteasdyiapaties eccne eauleurartcaedeannvednndpessdunuadedasasasrkontuboxesemmeeaedonearieadddadtoussed 124 When Cis DIS IG Y CO cans cicsarconssearcernnstpanitetiessmnaadsteadatnceounitaaonbp hesitates EEE 124 When D is Displayed vaccresosnsascareencannvtignedunnesisnsdenennnciainalealennanesanenaiennahenauboneeensiaanetenendnnaemnaildeetbnnadendsncanedevans 125 When E is Displaya
104. ork may be crowded In System Settings under Administrator Tools check the settings of LDAP server For details see Programming the LDAP server Network and System Settings Guide Contact the administrator Contact the administrator Check the authentication settings and then enter a correct user code e In Scanner Features under Send Settings increase the size of Max E mail Size In Scanner Features under Send Settings set Divide amp Send E mail to Yes per Page or Yes per Max Size Search again after changing the search conditions Exceeded max data capacity Check scanning resolution then press Start key again Exceeded max data capacity Check the scanning resolution then reset original s Exceeded max number of alphanumeric characters for the path Exceeded max number of alphanumeric characters Exceeded max number of files which can be sent at the same time Reduce the number of the selected files Exceeded max number of files which can be used in Document Server at the same time Exceeded max number of pages per file Do you want to store the scanned pages as 1 file Messages Displayed When Using the Scanner Function The scanned data exceeded maximum data capacity The scanned original exceeded maximum data capacity The maximum number of specitiable alphanumeric characters in a path has bee
105. ot be used on this machine The machine s main power switch is off The machine is not connected to the network correctly The ADF cover is open You tried to register a name that is already in use Check whether the machine or client computer is connected to the network correctly Wait for a while and then try to reconnect e Wait for a while and reconnect e Cancel the job in progress For example press Exit and then press the Copy key Next press the Clear Stop key When the message The Clear Stop key was pressed Are you sure you want to stop scanning appears press Stop Contact your service representative Set the main power switch to On e Check whether the machine is connected to the network correctly Deselect the personal firewall function of the client computer For details see Windows Help Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine s protocol See Using telnet Network and System Settings Guide Check whether the ADF cover is closed Use another name 6 Clearing Misfeeds This chapter describes what to do when paper or originals misfeed become jammed inside the machine Removing Jammed Paper This section describes how to locate and remove jammed paper A CAUTION e The inside of the machine could be very hot Do not touch any parts other than specified in this document when removing misfed paper
106. ot set properly Combination of original and copy paper is not correct You set a wide erased margin Check the document For details about how to prevent unauthorized copying of the document see Using Data security for copying Printer Reference Make sure the side fences are set properly For details about how to set the side fences see Changing the Paper Size About This Machine Load the paper correctly See Loading Paper About This Machine Use paper that has been stored in the recommended temperature and humidity conditions See Paper Storage About This Machine D Use recommended paper See Recommended Paper Sizes and Types About This Machine D Fan the pages to loosen the paper before loading it Alternatively feed the paper one sheet at a time Make sure the staple cartridge is set properly Specify the paper size again For example select A3D for A4D originals See Double Copies Copy and Document Server ReferenceLJ Make the margin width narrower You can adjust it between 2 99 mm 0 1 3 9 inches In Erase Border Erase Centre or Erase Centre Border mode parts of the original image are not copied In Margin Adjustment mode parts of the original image are not copied In Image Repeat mode the original image is not copied repeatedly The stamp position is wrong The stamp is not printed on the back side
107. out stored documents 65 3 Troubleshooting When Using the Facsimile Function Prg Dest or Manual Entry This function is made Contact the administrator does not appear unavailable by the enhanced security function The following functions are This function is made Contact the administrator not available Forwarding unavailable by the enhanced Store File in the Information security function Box routing e mail received via SMTP Cannot print JPEG format files Only JFIF files are printable Make sure the files you are trying to print with the Mail to Print function UFF ical PEC sublo are in JFIF subformat When Memory Is Full This section describes likely causes of and possible solutions for problems related to full memory Memory is full Cannot scan The memory is full If you press Exit the machine returns to y Y you p more Transmission will be standby mode and starts transmitting the stopped stored pages Check the pages that have not been sent using the Communication Result Report and then resend those pages 66 If an Error Report Is Printed If an Error Report Is Printed An Error Report is printed if a document cannot be successfully sent or received Possible causes include a problem with the machine or noise on the telephone line If an error occurs during transmission resend the original If an error occurs during reception ask the sender to resend the docu
108. paper See Recommended Paper Sizes and Types About This Machine 8 When using duplex printing make settings to use paper from a tray other than the bypass tray Duplex printing is malfunctioning Duplex printing is malfunctioning Duplex printing is malfunctioning The image on the back side of duplex copies has mottled blank patches or is smudged White stripes appear on the OHP Other printing problems It takes a long time to complete a print job You have loaded thick paper heavier than 128 g m Apply Duplex is set to No for Paper Type You cannot select duplex printing if the paper type is set to Thick Paper Missing patches and smudges are caused by moisture leaking from the paper Fragments of paper are stuck to the OHP Sleep mode might be set Other Printing Problems Change the paper In Tray Paper Settings under Paper Type set Apply Duplex to Yes In Tray Paper Settings under Paper Type select a paper thickness other than Thick Paper Do not install the machine in areas that are susceptible to low temperature Use paper that has been stored where temperature and humidity conditions meet the limitations we recommend For details about the paper storage conditions we recommend see Paper Storage About This Machine 3 Install the Optional anti humidity heater For details about the anti humidity heater contact
109. played on the client computer when using the TWAIN driver e Ifa message not described here appears act according to the message For information about how to turn off the main power switch see Turning On Off the Power About This Machine 116 Any of Login User Name Login Password or Driver Encryption Key is incorrect Call Service Please call your service y representative Cannot add any more scanning mode Cannot connect to the scanner Check the network Access Mask settings in User Tools Cannot detect the paper size of the original Specify the scanning size Cannot find XXX scanner used for the previous scan YYY will be used instead XXX and YYY indicate scanner names Messages Displayed When Using the Scanner Function The entered login user name password or driver encryption key was invalid An unrecoverable error has occurred in the machine The maximum number of registerable scan modes has been exceeded An access mask is set The set original was misaligned The main power switch of the previously used scanner is not set to On e Check the login user name login password and driver encryption key Permission to use this function has not been granted Contact the administrator Contact your service representative The maximum number of modes that can be stored is 100 Delete unneeded modes Contact the network or scanne
110. printing was canceled Check the paper orientation print orientation and punch position Certain settings can produce print results that might not be as expected Receiving data failed Data reception was aborted Resend the data Selected ppr size is not Job reset is automatically Specify the correct paper size and print supported Job was performed if the specified the file again cancelled paper size is incorrect Sending data failed The machine received a Check if the computer is working command to stop correctly transmission from the printer driver Staple has been cancelled Stapling printing was Check the paper orientation paper canceled quantity print orientation and staple position Certain settings can produce print results that might not be as expected The entered password is The password of the Enter the correct password incorrect encrypted PDF file has been entered incorrectly 84 Messages Displayed When Using the Printer Function The print job has been The HDD became full after a Delete the files stored in the document cancelled because capture file was stored server or reduce the file size to be sent file s could not be stored Exceeded max memory The print job has been The maximum file capacity of Delete the files stored in the document cancelled because capture the document server was server file s could not be stored exceeded Exceeded max number of
111. problem as described here contact your service representative Reference e p 27 Messages Displayed When Using the Copy Document Server Function e p 49 Messages Displayed When Using the Facsimile Function e p 75 Messages Displayed When Using the Printer Function e p 107 Messages Displayed When Using the Scanner Function 19 1 When the Machine Does Not Operate As Wanted When You Have Problems Operating the Machine This section describes common problems and messages If other messages appear follow the instructions displayed 20 Although the copier screen appears when the machine is turned on using the main power switch it cannot be switched to another screen by pressing the Printer or Scanner key The machine has just been turned on and the User Tools screen is displayed but the User Tools menu has items missing The operation switch indicator continues blinking and does not turn off when pressed The display is off The display is off Nothing happens when the operation switch is turned on Functions other than the Wait a little longer copier function are not yet ready Functions other than the Wait a little longer copier function are not yet ready Time required varies by function Functions appear in the User Tools menu when they become ready for use Close the ADF Check if the machine is communicating with external This occurs in the following c
112. r administrator e Place the original correctly e Specify the scan size e When placing an original directly on the exposure glass the lifting lowering action of the ADF triggers the automatic original size detection process Lift the ADF by more than 30 degrees Check whether the main power switch of the scanner used for the previous scan is turned on Vy 5 Troubleshooting When Using the Scanner Function Cannot find XXX scanner The machine is not connected Check that the previously used used for the previous scan to the network correctly scanner is connected to the YYY will be used instead network correctly XXX and YYY indicate Cancel the Personal Firewall of the scanner names client computer For details see Windows Help Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine s protocol See Connecting the Machine Using telnet Network and System Settings Guide Select the scanner used for the previous scan Cannot specify any more The maximum number of The maximum number of scanning areas scanning area registerable scan areas has that can be stored is 100 Delete been exceeded unneeded scanning areas Clear Misfeed s in ADF A paper misfeed has Remove jammed originals and place occurred inside the ADF them again For details see p 121 Removing Jammed Paper e Check whether the originals are suitable to be scanned by the
113. r confirmation See the Web Image Monitor s Help Contact the network administrator Connection with LDAP A network error has occurred Try the operation once more If the server has failed Check the and connection has failed message is still shown the network server status may be crowded In System Settings under Administrator Tools check the settings of LDAP server For details see Programming the LDAP server Network and System Settings Guide Error occurred and Original jammed during Press Exit and then send the transmission was cancelled Immediate Transmission documents again e A problem occurred in the machine or noise occurred on the telephone line Exceeded max No of The number of search results Search again after changing the search display search results Max has exceeded the maximum conditions 1 n number of items that can be displayed A figure is placed at n 5G Exceeded time limit for LDAP server search Check the server status Functional problems with facsimile Data will be initialized LDAP server authentication has failed Check the settings Original is being scanned by another function Switch to the following function then press the Stop key to cancel scanning or press the Start key to continue Put original back check it and press the Start key Remove paper from Copy Tray Messages Displayed When Usin
114. r 34 indicates that the printer driver cannot be installed using Auto Run Install the printer driver using Add Printer or Install Printer Message number 58 appears if there is a newer version of the printer driver already installed Windows 2000 This section describes the procedure under Windows 2000 1 On the Start menu point to Settings and then click Printers 2 Double click the Add Printer icon 3 Follow the instructions in Add Printer Wizard If the printer driver is on a CD ROM the location of the driver is DRIVERS RPCS PCL6 or PCL5E XP_VISTA language DISK1 If the installer starts click Cancel to quit 4 Specify a port i e Available ports vary according to your Windows operating system or the type of interface For details see Preparing the Machine Printer Reference Windows XP Professional or Windows Server 2003 2003 R2 This section describes the procedure under Windows XP Professional or Windows Server 2003 2003 R2 1 On the start menu click Printers and Faxes 2 Click Add a printer 7 72 4 Troubleshooting When Using the Printer Function 3 Follow the instructions in Add Printer Wizard If the printer driver is on a CD ROM the location of the driver is DRIVERS RPCS PCL6 or PCL5E XP_VISTA language DISK1 If the installer starts click Cancel to quit 4 Specify a port i e Available ports vary according to your Windows operati
115. r name is the folder name for the destination are settings invalid correct Cannot find the specified An antivirus program or a Antivirus programs and firewalls ath Please check the firewall is preventing the can prevent client computers from p p g p p settings machine connecting to your establishing connection with this computer machine To prevent an antivirus application blocking the connection register the facsimile program in the antivirus program s exclusion list For details about the procedure for excluding a program see your antivirus application s Help To prevent a firewall blocking the connection register the machine s IP address in the firewall s IP address exclusion settings For details about the procedure for excluding an IP address see your firewall s Help Cannot start scanning Scan Profile is not set on the Set Scan Profile For details about how because communication was client computer to do this see Changing a Scan failed Profile Scanner Reference 108 Cannot start scanning because communication was failed Cannot start scanning Check the setting s on the PC Cannot write on the memory storage device Check the memory storage device and machine settings Cannot write on the memory storage device because remaining free space is insufficient Cannot write on the memory storage device because the device is write protected Captured fil
116. rect order When using Duplex copy is made top to bottom even though Top to Top is selected 2 Troubleshooting When Using the Copy Document Server Function You specified a reproduction ratio that does not match the sizes of your originals and copy paper You placed the originals in the incorrect order You have loaded paper on the bypass tray You have loaded thick paper heavier than 128 g m Apply Duplex is set to No for Paper Type You placed the originals in the incorrect order You placed the originals in the wrong orientation When you specify a reproduction ratio using Manual Paper Select mode make sure the ratio matches your originals and the copy paper Select the correct reproduction ratio before using Combine mode See One Sided Combine Two Sided Combine or Auto Reduce Enlarge Copy and Document Server ReferenceLJ When placing a stack of originals in the ADF the last page should be on the bottom If you place an original on the exposure glass start with the first page to be copied Remove paper loaded on the bypass tray Load paper in a tray other than bypass tray Change the paper In Tray Paper Settings under Paper Type set Apply Duplex to Yes When placing a stack of originals in the ADF the last page should be on the bottom If you place an original on the exposure glass start with the first page to be copied Place the original
117. ridge Pull out the staple unit Remove the jammed Pull the face plate Push the cartridge Return lever S2 to its staples down until it clicks down until it clicks original position Return the staple unit to its original position and close the finisher front cover BQNO30S Finisher SR4050 This section describes how to remove jammed staples from the Finisher SR4050 139 6 Clearing Misfeeds Open the finisher Turn knob R9 to Pull out the cartridge Pull out the cartridge front cover rotate the staple unit lever Turn knob R9 until the markings align gt Pull lever R8 and pull the staple unit completely out Push the button on Remove jammed Lower the face plate Reinstall the cartridge both sides of the staples until it clicks cartridge and open the face plate yy Q Push the cartridge in Turn knob R9 until it clicks counterclockwise until the marking align Push back the staple unit Close the finisher s front cover ONE 140 Removing Punch Waste Removing Punch Waste This section describes how to remove punch waste Finisher SR4030 SR4040 The following procedure describes how to remove punch waste from the Finisher SR4030 and Finisher SR4040 e While Hole Punch Receptacle is full is displayed you cannot use the Punch function e Hole Punch Receptacle is full is displayed until the punch waste box is reinstalled
118. rint port settings are correct For details see p 89 When the Data In Indicator Does Not Light Up or Flash e When it is networked with a computer contact the administrator Contact your service representative When You Cannot Print Printing does not start when The correct Communication e Turn the main power off and back using the extended wireless mode is not set on See Turning On Off the LAN in Ad hoc mode Power About This Machine In System Settings under Interface Settings select Wireless LAN and then set Communication Mode to 802 11 Ad hoc Mode and Security Method to Off Then at the other side set SSID Setting and Ad hoc Channel to the same values If printing does not start consult your service representative When the Data In Indicator Does Not Light Up or Flash When the Data In indicator does not light up or flash after starting a print job data is not being sent to the machine When the machine is connected to the computer using the interface cable This section describes how to check the print port when the Data In indicator does not light up or blink Check if the print port setting is correct When it is connected using a parallel interface connect it to LPT 1 or LPT2 For Windows 2000 1 Click the Start button point to Settings and then click Printers 2 Click the icon of the machine On the File menu click Properties 3 Click the
119. rinting make done with paper set in the settings to use paper from a tray other bypass tray than the bypass tray Cannot print in duplex mode Apply Duplex is set to No In Tray Paper Settings under Paper for Paper Type Type set Apply Duplex to Yes Cannot print in duplex mode You cannot select duplex In Tray Paper Settings under Paper printing if the paper type is set Type select a paper type other than to Label Paper Translucent Label Paper Translucent Paper Paper Preprinted Paper Preprinted Paper Cardstock Cardstock Prepunched Prepunched Paper or Tab Stock Paper or Tab Stock e If you cannot make copies as you want because of paper type paper size or paper capacity problems use the recommended paper See Recommended Paper Sizes and Types About This Machine J e Using curled paper often causes misfeeds soiled paper edges or slipped positions while performing staple or stack printing When using curled paper take the stiffness out of the paper with your hands to straighten out the curl or load the paper up side down Also to prevent paper from curling lay paper on a flat surface and do not lean it against the wall Reference e p 121 Removing Jammed Paper e p 148 When Z folded Paper Is Not Properly Aligned 23 24 1 When the Machine Does Not Operate As Wanted When a Job Is Not Performed If you are not able to carry out yo
120. rom Connect Copy A message instructing you to check the sub machine appears on the display of the main machine Press Cancel to clear Connect Copy Turn on the sub machine s main power press Connect Copy and then make your settings again Turn on the main machine s operation switch and then press Connect Copy For details about Weekly Timer Monday Sunday see System Settings Network and System Settings Guide Copying is not possible Follow the instructions displayed This section describes causes and remedies if you cannot exit from Connect Copy There is no response when Scanning is in progress you press Connect Copy There is no response when Copying is in progress you press Connect Copy Press the Clear Stop key on the main machine and then press Stop Press the Clear Stop key on the main machine and then press Stop 44 When You Cannot Make Copies As Wanted There is no response when A paper misfeed has Follow the instructions displayed you press Connect Copy occurred on either the main For details see p 121 Removing machine or sub machine Jammed Paper and p 138 Removing Jammed Staples If the sub machine s display indicates that a cover is open follow the instructions displayed To cancel Connect Copy Press the Clear Stop key on the main machine and then press Stop There is no response when The Clear Stop key has To cancel Co
121. roubleshooting When Using the Scanner Function When Stored Files Cannot Be Edited This section describes likely causes of and possible solutions for stored files being unable to be edited Stored files cannot be Limits have been imposed Contact the administrator deleted File names and using the available extended passwords cannot be security function changed Files cannot be redelivered When the Network Delivery Function Cannot Be Used This section describes likely causes of and possible solutions for the network delivery function problems Cannot use the network The delivery software may be Contact the administrator delivery function an old version or a security setting may be specified Cannot use the network The network delivery function Specify it correctly See Network delivery function setting is not correct Settings Required to Use the Network Delivery Scanner Network and System Settings Guide When S MIME Cannot Be Used This section describes likely causes of and possible solutions for S MIME related problems If several destinations are Encrypted e mails are sent to Make sure S MIME authentication selected for the broadcasting the destinations for which S destinations are separate from plain text sequence the data is sent MIME authentication is set destinations over twice and plain text e mails are sent Contact the administrator for details to the destinations for which
122. s 68 When on Error Occurs Using Internet Fx cscs cciete cacuevccscancncseastnncitiodeonscetn seitubeiseanedtamnandecdstndaueannciceedtelmencace 69 Error Mail ING FIT CCH OW sa ainssaeacecscavncininsetevieduxedonubchevbeosaaaiarvedseeudtiendoeibdtaveiaseraieaeesbeboa 01 Error Report E mail EEEE E N vests E E E EEE AEEA E Oo Servei Generated Error E MNlil ccccccccecececcccececececceccccecccccccccccsssssssssscesssessussssssssssssssssssssststssssssssssssssssssesess 09 4 Troubleshooting When Using the Printer Function Messages Displayed When Installing the Printer Driver cccccccccsscssssssesesseseseeseseseeseseseecesesecseseeeeseeeeesees 7 VAR O WS 2 OO ESEA EE 7 Windows XP Professional or Windows Server 2003 2003 R2 ivcsicintiscestesdesansivssiwutevavostiniwsstetenntennecess 7 Windows AP Home BCI OM sopsccoeee tides a ceeccessve scat oeiia EEEE AEE ESEE E a n 72 WVINGOWS VISTO E E E A E 72 Windows Serer 0 Og ses erst age te taccc ae Enea EREN TEA EE OERA aE IAA EEEN SERET ETENEE EE 73 USB orig SHS hte I Sa orece teece sec cacegesis A E E E E E 74 Messages Displayed When Using the Printer FUNCHON ccccccssssesesesesseseseseeseseseseeeeseseseceeseseeeseseaeseeseseeeees es Saus TVS SS a carter sirccon adver ca seeoseg in spn ose A ANE 75 Messages Displayed on the Control Panel When Using the Printer FUNCTION ceeseseseeseteteeeeeeeees 76 DE SS Ss sete ce gre see goth coe cg nce tsb sane edt NESEN 78 When You
123. s canceled ccccceeseseeeeteeee 43 Control panel cccccscsseseesseseseeseseeseseeeesees 76 107 Copy Document Server fUNCTION ccccceeeees 27 D Data SIOFAG Cis ciicnapinconeitonrivaarranndreoniconsiroinewnenanianls iS Display during connect COPY cceecsseseeeeseeteeeees 42 Document SErvel ceccesceecceseeeseeeeeeeeeeeeeseeeeeeaes 36 BS lt gt Se one ee ee EE ne ee ene ee T 36 E Ee TEE E median tenner eee 36 ELE p AIEEE EEN A peer anager eee 15 Pror lossere E 85 Error Mail NotificatioNessusisssisisrisosssrSsiii 69 Error occurs using Internet Fax ceseeeseeenees 69 Error Repon E mail secscsuccconccaicstsnseadeenctnidadeteenttere 69 F Facsimile fUNCtON cccccccsessescseeseseseeecseeeseseeeees 49 Finisher SR4O30 c cccccsscccceeessccceessseeees 138 141 Finisher SRAQAO sis acsssonttersonicavsnedsaren 138 141 148 Finisher SR4040 Saddle Stitch 0006 139 Finisher SR4050 139 142 144 147 148 H How to read this Manuadl cececeseseseeeeseseeseseeees 9 If an error report is printed cceeeseseeeteteteees 67 If USB connection fails cccccecesseseseseeeteteeeeee 74 COT S eepo 13 J Job is not performed ccccccccecsesssscseseeeteteseeeeeees 24 L Legal Prohibition ccccccccecesscsesscseeseseeseseesees 11 Locating jammed Pdpel ccceccsseseseseeseeeteteeeees 121 M Machine address info ccccccsceesessese
124. s privileges will be deleted You do not have the privileges to use this function Connect Copy Cannot connect to the sub machine Check the status of the sub machine Cannot print from the sub machine Check the status of the sub machine Cannot print from the sub machine Check the status of the sub machine Cannot print from the sub machine Sub machine will be disconnected Fold is available only when Sort mode is selected in Connect Copy No stamp data in the sub machine 2 Troubleshooting When Using the Copy Document Server Function You have tried to delete files without the authority to do so The logged in user name does not have permission for the selected function The indicator is lit The hard disk of the sub machine is malfunctioning A paper misfeed has occurred on the sub machine or toner or other supplies need to be replenished The sub machine s User Tools menu is open The sub machine has stopped due to power failure or Communication error Sort has not been selected with fold Stamp data on the sub machine has been deleted Files can be deleted by the person who created the file To delete a file which you are not authorized to delete contact the person who created the file Contact the administrator about the permission for the required function Press Exit on the main machine and follow the instructions on the display
125. s waiting to be transmitted Waiting status displayed or whose information is being changed with DeskTopBinder A specified destination or sender s name was cleared when the destination list in the delivery server was updated The file name contains a character that cannot be used Cancel transmission Waiting status cleared or the DeskTopBinder setting and then change the password Cancel transmission Waiting status cleared or the DeskTopBinder setting and then change the user name Wait until sending is retried automatically after the preset interval If sending fails again contact the network administrator In the message that appears at each transmission press Select Cancel transmission Waiting status cleared or the DeskTopBinder setting and then delete the file Specify the destination or sender s name again Check the file name set at the time of scanning For details about characters that can be used in file names see Specifying the File Name Scanner Reference Li The selected file s contained file s without access privileges Only file s with access privileges will be deleted Transmission has failed Insufficient memory in the destination hard disk To check the current status press Scanned Files Status Transmission has failed To check the current status press Scanned Files Status Updating the destination list has f
126. sceptible to low blank patches or is smudged moisture leaking from the temperature paper Use paper that has been stored where temperature and humidity conditions meet the limitations we recommend For details about the paper storage conditions we recommend see Paper Storage About This Machine Install the Optional anti humidity heater For details about the anti humidity heater contact your service representative Others All fax documents stored in When about one hour passes If any documents have been lost for this memory have been lost after power to the machine is reason a Power Failure Report is Those documents include turned off all fax documents automatically printed when the machine ones stored through Memory stored in memory are lost is turned on If fax documents stored for Transmission Reception Memory Transmission have been lost Memory Lock or Substitute check the destinations and resend the Reception documents If fax documents received through Memory Memory Lock or Substitute Reception have been lost ask the senders to resend the documents See p 68 Turning Off the Main Power In the Event of Power Failure When a correct password is Documents are locked bya Contact the administrator entered you cannot print security function if incorrect documents that appear in the passwords are entered a Personal box or Information certain number of times box or transmit print
127. sees 126 When F is Displayed ccccccscecesesseseteeseteesesees 126 When folded paper is not properly aligned 148 When memory is full ccecccseseseeseseteeeeeeseseseees 66 When N1 N5 is Displayed ccccceseceseeeees 127 When N6 N22 is Displayed cccccceceeeees 128 When P1 is Displayed cccccceccssecsseteesesseeees 129 When P2 is Displayed ccccecesseseseeteeseseesees 129 When paper is not fed properly cccccceeee 91 When Q is Displayed ccccccsecesseseseeseeseseesees 130 When R1 R3 is Displayed in the Case of Finisher FAI e a 135 When R1 R4 is Displayed in the Case of Finisher R40 I Uesson oer innn ieaie E 131 When R1 R4 is Displayed in the Case of Finisher DR AOA eoio seas acapaveansts 133 When R4 RZ is Displayed in the Case of Finisher LEE E o EE E ES 136 When R5 RZ is Displayed in the Case of Finisher SR AOAC irisaren E EE 133 When R5 R8 is Displayed in the Case of Finisher SR AO aeea E ES 132 When R8 R12 is Displayed in the Case of Finisher ORADA non 134 When S MIME cannot be used cccee eee 104 When the data in indicator does not light up or flash 89 ececoooooooooooocooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo When the machine is connected to the computer using the interface Cable cceccesceseeeeeeeees 89 When U is Displayed ccccceeseseeseteeeeteeseeees 136 When W is Displayed ccecececeeseeeeeeeesee
128. sees 137 When you cannot print clearly cccceeeeeeeees 91 When You Cannot Send Scan Files Using WSD IP EOS PEE RAE I O E A NE A 105 Windows 2000 srrsiceininienran i 71 Windows server 2003 2003 R2 wicesiiriscincres rl Windows Server 2008 cccccccsesesseseseneeteeeeeees 73 Windows ViSt ccccsesecesssseseseseeseseseeeeseseneeseseeeeeeass 72 Windows XP Home Edition cccccccsesesseeesesees 72 Windows XP Professional ccccccccsscseeeseesetseees 71 Z z folded PAPEM ceccesesseseseseseeseseeeeseseteeseseneees 148 MEMO 155 MEMO 156 AE D062 7146 Copyright 2009 Type for MP 6001 Aficio MP 6001 Type for MP 7001 Aficio MP 7001 Type for MP 8001 Aficio MP 8001 Type for MP 9001 Aficio MP 9001 AE D062 7146 Bunoousejqnos suononssu buleredo
129. seeseseseeeees 15 Maintenance info cccccccessescsessescsesseseseseeeeseseeeees 15 Manuals for this machine cccccccccesseseseseseeeeeeee 6 Memory is WON re 2esepecedeceesieucsreecsmsdaprnorecatemens 45 Messages displayed c 00000 27 49 75 107 Messages displayed on the client computer Ce er ee eee 116 Messages displayed on the control panel when using the printer FUNCTION c cccccccesescseseeseseeteeeees 76 Messages displayed on the control panel when using the scanner FUNCTION ccccceseseeseeeesseeees 107 Messages displayed when installing the printer COMI sec E AT E EA E TAT 71 POMC COSTA stectssrncacocseeatee area taescoreeannceane 24 Multi Folding Uniit ccccccceceesseeseeeeseeesseeeees 150 N Names of major it MS ccccccccsseccseeeeesseseseseesesees 9 Network CONN ction cccccceccccessssesesseeeseeneeseseeeees 89 Network delivery function cannot be used 104 DSS EN creas ese ea E setae E E 10 Aee ene E nent rtm errr Te 8 O Operations are not possible when messages are dep Iy E draco E 105 Other MESSQQES cccccccsccsessesesseseeseseeseteeseeeeseeaes 78 Other printing problemS ccccccccescsseseseeseeesenees 91 P Panel OME eeececesesseseseescseeseseesescecseseesesesseseeseseees 14 Pausing copy when using the Finisher SR4050 NEA I N NE ET AT A A TT 147 153 154 Printer FUNCHON cccccccccccccccccccccccceccececcccsessseececececs 75
130. settings on the RPCS printer driver s Change Accessories tab Set up optional devices on the Properties of the printer See the printer driver Help Make sure the application s paper size and orientation settings match those of the printer driver If a different paper size and orientation are set select the same size and orientation Contact the administrators Change the setting of Signal Control to Printer priority See Interface Settings Network and System Settings Guide 99 4 Troubleshooting When Using the Printer Function PDF files do not print out PDF files are password To print password protected PDF files cannot perform PDF direct protected enter the password in the PDF Menu or print on Web Image Monitor For details see Printing a PDF File Directly Printer Reference or the Web Image Monitor s Help PDF files do not print out PDF files cannot be printed if Change the PDF file security setting cannot perform PDF direct they are print disabled in PDF print file security setting PDF direct print produces Fonts were not embedded Embed fonts in the PDF file you want to strange or malformed print and then print characters Printing by Bluetooth is slow The number of jobs exceeds Reduce the number of jobs the capacity of the machine Printing by Bluetooth is slow e A communication error e Remove the machine from close might have occurred proximity with the wireless
131. ss Continue To stop copied after the scanned copying press Stop originals were printed Connect Copy Sub machine memory is full The quantity of data exceeds Continue printing on the main machine Sub machine will be the capacity of the sub disconnected machines e Ifyou set Memory Full Auto Scan Restart in Input Output of User Tools to On even if the memory becomes full the memory overflow message will not be displayed The machine will make copies of the scanned originals first and then automatically proceed to scan and to copy the remaining originals In this case the resulting sorted pages will not be sequential For details about Memory Full Auto Scan Restart see Input Output Copy and Document Server ReferenceLI 3 Troubleshooting When Using the Facsimile Function T na Eo This chapter describes likely causes of and possible solutions for facsimile function problems Adjusting the Volume This section describes how to adjust the volume You can change the volume of the following sounds that the machine makes On Hook Mode Heard when On Hook is pressed At Transmission Heard when Immediate Transmission is performed At Reception Heard when the machine receives a document At Dialing Heard after pressing the Start key until the line connects to the destination At Printing Heard when a received document is printed 1 Press the User Tools Counter key l User
132. st future data loss Keep the machine plugged in and the main power switch on for about 24 hours after the power loss Even if the main power switch is turned off the contents of the machine memory for example programmed numbers will not be lost However if power is lost for about one hour because the main power switch is turned off there is a power cut or the power cable is removed contents of the Fax memory are lost Lost items will include any fax documents stored in memory using Memory Transmission Reception or Memory Lock If a file was deleted from memory a Power Failure Report is automatically printed as soon as the power is restored This report can be used to identify lost files If a memory stored for Memory Transmission was lost resend it If a document received by Memory Reception or Substitute Reception was lost ask the sender to resend it When an Error Occurs Using Internet Fax When an Error Occurs Using Internet Fax This section describes reports that the machine sends if an Internet Fax error occurs Error Mail Notification The machine sends the Error Mail Notification to the sender when it is unable to successfully receive a particular e mail message A cc of this notification is also sent to the administrator s e mail address when cH one is specitied 49 mportant_ e f an incoming Internet Fax from another party bypasses the SMTP server even if reception is not successful an Error Mail Not
133. start Printing does not start Printing does not start Data In indicator does not light up or flash List Test Print is disabled If the machine is using wireless LAN SSID settings are incorrect If the machine is using wireless LAN the receiver s MAC address may be preventing communication with the access point The wireless LAN interface is not working The login user name login password or driver encryption key is invalid Advanced encryption has been set using the Extended Security function If the Data In indicator does not light up or flash even after the print job starts the machine has not received the data A mechanical error might have occurred Check using the machine s display panel that the SSID is correctly set See Connecting the Machine Network and System Settings Guide Check access point settings when in the infrastructure mode Depending on the access point client access may be limited by MAC address Also check there are no problems in transmission between access point and wired clients and between access point and wireless clients Confirm the orange LED is lit and the green LED is lit or blinks during transmission Check the login user name login password or driver encryption key Check the settings of the Extended Security function with the administrator e When the machine is connected to a computer via a cable check the computer p
134. t Copy are main machine selected on the main machine such as storing or copying the first page of a document in the Document Server Connect Copy is not The main machine is in Press the Interrupt key on the sub displayed Interrupt mode machine to cancel Interrupt mode Connect Copy is not The Connect Copy Key Select Display for the Connect Copy displayed Display setting is off Key Display setting Connect Copy is not The cable connecting the two Contact your service representative displayed machines is damaged Connect Copy is not The is lit Follow the instructions displayed displayed Connect Copy appears Functions that cannot be used Press the Clear Modes key to clear the faded with Connect Copy have settings been set If Connect Copy Is Canceled This section describes causes and remedies when Connect Copy is canceled The machine cancels The main machine s main Turn on the sub machine s main power Connect Copy power is off or the operation or operation switch and then press switch has been pressed Connect Copy 43 2 Troubleshooting When Using the Copy Document Server Function The machine cancels The sub machine s main Connect Copy power is off The machine cancels The Weekly Timer setting is Connect Copy coming into effect on the main machine An error message indicates The is lit the main machine has broken down If You Cannot Exit f
135. t cover BQNO002S 137 6 Clearing Misfeeds Removing Jammed Staples This section describes how to remove jammed staples A CAUTION e Keep your hands clear of the booklet finisher tray when pulling out or pushing in the finisher s staple unit You can trap your fingers if you do not e Curled paper may cause staples to jam To avoid this turn paper over in the tray e When the finisher is installed after removing jammed staples staples will not be ejected the first few times you try to use the stapler i e Remove the jammed staples according to the finisher type Check the type if you are unsure For details about type of finisher see Appendix About This Machine Finisher SR4030 SR4040 This section describes how to remove jammed staples from the Finisher SR4030 and SR4040 Open the finisher Pull out the cartridge Open the face plate Remove the jammed front cover gently staples Pull out the staple unit Pull down the face Pull down the plate until it clicks cartridge until it clicks Return the staple unit to its original position and close the finisher front cover BQN029S 138 Removing Jammed Staples Finisher SR4040 Saddle Stitch This section describes how to remove jammed staples from the Finisher SR4040 Saddle Stitch Open the finisher Pull lever S2 Pull out the cartridge Open the face plate front cover gently of the cart
136. ting for the next data to print Wait a while 75 4 Troubleshooting When Using the Printer Function Messages Displayed on the Control Panel When Using the Printer Function This section describes likely causes of and possible solutions for the error messages that appear on the control panel e Before turning the main power off see Turning On Off the Power About This Machine Authentication has failed Authentication has failed Cannot connect with the wireless card Turn the main power switch off then check the card Hardware Problem Ethernet Hardware Problem HDD Hardware Problem Parallel Via The entered login user name or login password is not correct The machine cannot perform authentication The wireless LAN interface unit was not inserted when the machine was turned on The wireless LAN interface unit was pulled out after the machine was turned on The settings are not updated although the unit is detected An error has occurred in the Ethernet board An error has occurred in the hard disk drive An error has occurred in the parallel interface board Ask the user administrator for the correct login user name and login password Contact the administrator Turn off the machine and check the wireless LAN interface unit is inserted correctly Then turn the machine on again If the message appears again call your service representative
137. tion See the Web Image Monitor s Help In System Settings under File Transfer select POP3 IMAP4 Settings and then check that Server Name is correctly programmed You can also use the Web Image Monitor for confirmation See the Web Image Monitor s Help In System Settings under File Transfer select E mail Communication Port and then check that the port number of the POP3 IMAPA server is correctly programmed You can also use the Web Image Monitor for confirmation See the Web Image Monitor s Help Check that the LAN cable is correctly connected to the machine In System Settings under File Transfer select Reception Protocol and then check that the reception protocol is correctly programmed You can also use the Web Image Monitor See the Web Image Monitor s Help e Contact the network administrator 55 3 Troubleshooting When Using the Facsimile Function Check whether there are Cannot log on to the POP3 e In System Settings under File any network problems IMAP4 server Transfer select Fax E mail 15 12 Account and then check that User Name and Password are correctly programmed You can also use the Web Image Monitor for confirmation See the Web Image Monitor s Help In System Settings under File Transfer check that the user name and password for POP before SMTP authentication are correctly programmed You can also use the Web Image Monitor fo
138. tion Operation Scanning an Original for Memory Transmission Memory Transmission A Immediate Transmission x Transmission Operation Manual Reception Operation gt gt Printing from Document Server LR gt gt Sending a Facsimile from Document Server E E s gt gt I gt ID Memory Reception x x x x x gt o Printing from Document Server gt gt IAID ID Memory Transmission x x x gt I gt I gt I gt gt b Printing Received Data gt 3 gt gt gt x gt x gt gt gt x x A 3 A 3 A 3 x FIR gt x tid lx ption Transmission Memory Reception Printing Received Data A a Reception Printing Stapling Scanner Operations for Scanning Scanning TWAIN Scanning Document Operations for Document Server Server Scanning a Document to Store in Document Server p gt pL e le olan WA ple ble eito ple phle gt pp sum gt gt b gt x gt gt x gt BP ill F Rece Sle AlLATATATATATASA gt gt Ax 4 A 4 x x x A l gt 1 gt gt gt p gt xlele nd gt gt e gt I gt gt I gt Print gt x x ee ol ol o ilge gt x x o xfx olo covn gt xix x x xix Al A Ajeji o x x x AA Printing from Document Server Ax4 A A A A Axl Al A A A Printing from Document Server A Am A A A FALAJTATA TAJTA A A A x Al A
139. tly connected to the machine Contact the network administrator of the destinations Contact the network administrator Messages Displayed When Using the Facsimile Function Check whether there are E mail transmission was e In System Settings under File any network problems refused by SMTP Transfer select SMTP 14 09 authentication POP before Authentication POP before SMTP authentication or login SMTP or Fax E mail Account authentication of the computer and then check that User Name in which the folder for transfer and Password are correctly is specitied programmed You can also use the Web Image Monitor for confirmation See the Web Image Monitor s Help Check that the user ID and password for the computer in which the folder for forwarding is specitied are correctly programmed Check that the folder for forwarding is correctly specified Check that the computer in which the folder for forwarding is specified is correctly operated Contact the network administrator Check whether there are Neither the machine s nor the In System Settings under File any network problems administrator s e mail address Transfer select Fax E mail 14 33 is registered Account and then check that E mail Address is correctly programmed You can also use the Web Image Monitor for confirmation See the Web Image Monitor s Help e Contact the network administrator oo 3 Troubleshooting Wh
140. u can also use the Web Image Monitor for confirmation See the Web Image Monitor s Help Contact the administrator Check whether there are The Effective Protocol and In System Settings under any network problems SIP Server IP Address Interface Settings check the IP 13 26 settings are different or an address is correctly programmed incorrect IP address has been You can also use the Web Image registered Monitor for confirmation See the Web Image Monitor s Help e Contact the administrator 51 52 3 Troubleshooting When Using the Facsimile Function Check whether there are any network problems 14 01 The DNS server SMTP server or folder specified for forwarding to was not found or the destination for Internet Fax around not through the SMTP server could not be found In System Settings under Interface Settings check that the DNS server is correctly programmed You can also use the Web Image Monitor for confirmation See the Web Image Monitor s Help In System Settings under File Transfer select SMTP Server and then check that Server Name or Port No is correctly programmed You can also use the Web Image Monitor for confirmation See the Web Image Monitor s Help Check that the folder for forwarding is correctly specified Check that the computer in which the folder for forwarding is specified is correctly operated Check that the LAN cable is correc
141. ur job it may be that the machine is being used by another function Wait until the current job is completed before trying again In certain cases you can carry out another job using a different function while the current job is being performed Performing multiple functions simultaneously like this is called Multi accessing Combination Chart Function Compatibility The chart shows Function Compatibility when print priority is set to Interleave For details about Print Priority see System Settings Network and System Settings Guide A Simultaneous operations are possible Operation is enabled when the relevant function key is pressed and remote switching of the scanner external extension is done O Operation is enabled when the Interrupt key is pressed to interrupt the preceding operation gt Operation is performed automatically once the preceding operation ends X The operation must be started once the preceding operation ends Simultaneous operations are not possible When a Job Is Not Performed Mode after you select Copy Interrupt Facsimile Document DeskTop Web S erver Transmission Scanning an Original for Memory Transmission Operations for Copying Immediate Transmission Data Reception Stapling Mode before you select Copy Operations for Copying x Stapling Sort Interrupt Operations for Copying Copying Copying Facsimile Transmission Operation Manual Recep
142. uto Paper Select Copy and Document Server Reference 27 28 Cannot detect original size Cannot punch this paper size Cannot staple paper of this size Check original orientation Check paper size Duplex is not available with this paper size Exceeded max number of pages per file Do you want to store the scanned pages as 1 file Exceeded the maximum number of multi sheet fold Printing will be cancelled File being stored exceeded max number of pages per file Copying will be stopped 2 Troubleshooting When Using the Copy Document Server Function Original is not placed or the original placed on the exposure glass is a non standard size The Punch function cannot be used with paper size selected The Staple function cannot be used with paper size selected Original is not placed in a proper orientation An irregular paper size is set A paper size not available in Duplex mode has been selected The number of scanned pages exceeds the capacity per file of the Document Server A print job was canceled because more than the maximum number of multi sheet folds was specitied The scanned originals have too many pages fo store as one document e Place the original correctly e Specify the paper size e When placing an original directly on the exposure glass the lifting lowering action of the ADF triggers the automatic or
143. ver 2008 This section describes the procedure under Windows Server 2008 1 On the Start menu click Control Panel Click Hardware and Sound Click Printers Click Add a printer a fF Q N Follow the instructions in Add Printer Wizard If the printer driver is on a CD ROM the location of the driver is DRIVERS RPCS PCL6 or PCL5E XP_VISTA language DISK1 If the installer starts click Cancel to quit 6 Specify a port e Available ports vary according to your Windows operating system or the type of interface For details see Preparing the Machine Printer Reference 7 74 4 Troubleshooting When Using the Printer Function If USB Connection Fails This section describes how to troubleshoot a problem related to USB connections The machine is not automatically recognized Windows has already configured the USB settings The USB cable is not connected properly Check whether the computer has identified the machine as an unsupported device Disconnect the USB cable and then turn off the main power switch Turn the machine on again When the machine has fully booted up reconnect the USB cable Open Windows Device Manager and then under Universal Serial Bus controllers remove any conflicting devices Conflicting devices have a or icon by them Take care not to accidentally remove required devices For details see Windows Help Messages Displ
144. version available Check the connection between the computer and the printer Check that the program you used to compress the data is functioning correctly Contact your service representative Contact the administrator Select the proper paper size for the duplex function See Specifications for the Main Unit About This Machine 3 In System Settings under Tray Paper Settings Paper Type set Apply Duplex to Yes Check hat he PDF fle i valid Error has occurred Exceeded max capacity of Document Server Cannot store Exceeded max number of files of Document Server Cannot store Exceeded max number of files to print for temporary stored jobs Exceeded max number of pages of Document Server Cannot store Exceeded max number of pages to print for temporary stored jobs Exceeded max pages Collate is incomplete Exceeded the maximum number of multi sheet fold The job has been cancelled Failed to obtain file system File system is full The HDD became full after a file was stored The maximum file capacity of the document server was exceeded While printing a Sample Print Locked Print Hold Print or Stored Print file the maximum file capacity was exceeded The maximum page capacity of the document server was exceeded While printing a Sample Print Locked Print Hold Print or Stored Print file the max
145. y The paper tray s side fences Push the side fences lightly and then are set too tightly reset it Misfeeds occur frequently The paper is damp Use paper that has been stored in the recommended temperature and humidity conditions See Paper Storage About This Machine D Misfeeds occur frequently The paper is too thick or too Use recommended paper See thin Recommended Paper Sizes and Types About This Machine Misfeeds occur frequently The copy paper is wrinkled or Use recommended paper only and be has been folded creased sure its storage environment meets the recommended temperature and humidity conditions For details about recommended paper and the proper way to store it see Recommended Paper Sizes and Types and Paper Storage About This Machine D Misfeeds occur frequently Printed paper is being used Do not load sheets that have already been copied or printed onto by another machine Misfeeds occur frequently Sheets are sticking together Fan the sheets thoroughly before loading them Alternatively feed the sheets into the machine one at a time Copy paper becomes The paper is damp Use paper that has been stored in the creased recommended temperature and humidity conditions See Paper Storage About This Machine D 36 Copy paper becomes creased Copies are not stapled Copies are not stapled Copy paper is curled Turn the copy paper over in th

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