Elo E-commerce - User Manual RMA Requests - One Time
Contents
1. Glossary Select RMA request to enter the data of the defective unit Elo Global e Services Repair Message Screen oO Please note that warranty repairs are handled by Elo TouchSystems whereas non warranty repairs are handled by Elo s third party repair Centre The terms amp conditions of the legal entity handling your repair will apply Click here if you have online access to your account Click here to request online access to your account Your account number is located on your Elo invoice Choose Accept to continue Begin processing your RMA by completing the required fields below highlighted in blue and marked with an asterisk Start Here Shipping Country MS S ewe nee Vv Reason for Return Detail Original Payment Method eS ae SY Ye Type tem Type Material PartNumber Serial Number Click here to help me find my part and serial number Reason For Return Limit 200 Characters Invoice Number Add Return Item Cancel Clear all fields Select country Select Return for Repair Select type of unit Component IDS module Monitor Touch Computer Enter Material Part Number for components only Enter Serial Number if no component Select return reason Provide additional details on the defect Choose Add Return Item to continue Fields with are mandatory 2 Based on your serial number request please review the search results The material part number2. 3 Enter Country and Zip Code and click OK Shipping gt gt Payment gt gt Thank you gt gt Where to Ship Your Order Shiomne Address amp Contact Information Address City Address 2 Province Region Jip Code 20862 Address 3 Country tay Po OR Reference You Choose Contact Email Address Company Name Additonal email address Contact Name Contact Phone Indicates a required field Please note we can not ship items to a PO Box Fill out your company s details Fields with are mandatory The address entered will be the return address for the unit after repair Continue with Next Step Payment Alert Box Elo has opened new service centers in EMEA The shipping address may have changed Please check the address before shipping Your shipping data base may need to be updated RMA s sent to the Click OK How we will return your items Your items will be shipped back to you via std ground Standard Ground Shipment Included No Charee Shipping gt gt Payment gt gt Than 4 W O a m 3 Order Review Please review all items in your order Line Item Details Item Price Oty Ext Price 1 E012584 View line comments 0 00 1 0 00 ET1739L 8CWA 3 NPB G 0 00 Enter any additional Order Comments Here Shipping Freight Review Please review your shipping options Shipping Address Contact Informaton Shippi
3. Elo E commerce User Manual RMA Requests One Time Use account e URL http elotouchexpress com e Login Elo Global e Services Step 2 Login If veto Guest Cueste Change Region pr Support On Line forms information and Elo Customers register for on line services access to view personal account information and more A Guest services for New Existing Elo Customers Call me Authorized Depot Center New Elo customers who do not have login for www elotouchexpress com website have to use the Guest Services for New Elo Customers icon to enter the website el TOUCH SOLUTIONS Welcome One Time Customer ELO GuestEU Region Europe Middle East and Africa Customer Service1 800 557 1458 0 Home Product Information Elo s Touch Technologies Why an Elo Touchmonitor Enclosure Configurations RMA Request Monitor Warranty status Inquiry Parts Lookup and Availability Software and Kiosks Keys to a Successful Kiosk Application Strategies for Successful Kiosk Applications Touchscreen Application Tips Which Kiosk Type is Right for Your Application Backgrounders Benefits of a Touch Interface Touchscreen Technology Changing the Face of Computers Guide to Choosing an Elo Touch Technology Display Types Technical Regulatory Agencies and Compliance Requirements Web Tech Tech Support Online WebTechText1WebTechText2 Tech Support
4. Printable Version Ero Become an eCommerce Member Today Choose a Password Sign Me Up It is recommended to create a web account in order to be able to follow the repair online and create future RMA requests Choose a password and select Sign Me Up Account Summary Please review your account details Congratulations Your Elo TouchSystems Web account has been created To access your new Elo TouchSystems web account simply return to the main www elotouchexpress com site In the User ID field enter your email address and the password you provided User Id Email arcore ait it Password Secret Queston What would you like to do now Browse the product catalog Request a Return Material Authorization Return to the main menu Log out am done With Update My Profile your password can be changed Click Update after having entered the new password Click on Log out am done to complete the registration
5. d RMA number Boxes received without an authorized RMA Number will be shipped back e Authorized RMA Numbers will expire 45 days after they are issued e Only the Elo Touch Solutions product and quantity specified on the original RMA request can be returned with the RMA Number issued o Ifreturning additional products to Elo anew RMA Number will be required o If we receive a shipment containing products not authorized for return on that RMA Number we will return them as is Terms and Conditions General Terms and Conditions of Sale and Delivery Tyco Electronics Logistics AG TELAG Switzerland valid from April 24 2007 1 General remarks 1 1 These General Terms and Conditions of Sale and Delivery apply to all sales and deliveries effected by TELAG Any terms or conditions on the part of the purchaser that are contrary to these General Terms and Conditions of Sale and Delivery shall not be binding on TELAG even if they form the basis of the order 1 2 TELAG s General Terms and Conditions of Sale and Delivery shall also apply to all follow up business transactions even where reference is not made to these when finalising the transaction have read and accept the Return and Repair Policy and Terms and Conditions Please Check Here Cancel Submit Click on checkbox to accept Return and Repair policy and continue via Submit Shipping gt gt Please select your Country and Zip Code Country Zip Code CED oe C
6. listed is in warranty Please click accept to continue Return Item Entry Item Return Message Material Number Serial Number Estimated Cost Coverage Type E012584 ET1739L 8CWA 3 NPB G A14C028846 In Warranty Click here to help me find my part and serial number By clicking on the accept bution you agree fo the Elo terms and conditions of thls repair Click cancel to decline Cancel This screen provides information on the warranty status and coverage type of the unit Return Item Summary Cart rt Click Add More Items button to continue your search or add additional products Select the Update button to to make changes Select the delete icon on the line to remove an item Select the Cancel button to cancel this request and start over Select the Checkout button to accept and complete the Return Add More Items Update Cancel Cereo Return Details Repair Price Quantity XK Delete Price includes shipment of repaired item s back to the customer s ship to address Domestic only The cost does not include shipping charges for international shipments You will be contacted by a representative for arrangements Select Add More Items if you want to add another defective unit to the RMA request Select Checkout to continue Return and Repair Policy Return Material Authorization Numbers RMAs e Before a purchaser ships a product back to Elo Touch Solutions the purchaser must obtain a vali
7. ng Method Test Street 29 Reference Test AMH Standard Ground Shipment Included Shipping Method Arcore 20862 Company Name AMH Test z IT Attn Anne Mane arcore it it 32 16 504 722 Order Total Summary Totaling all aspects of the Order Order Line Sub Total 0 00 Tax will be added to your charges if applicable Tax 0 00 Shipping Freight 0 00 Discount 0 00 Grand Total 0 00 reces order now Continue with Process Order Now Shipping gt gt Payment gt gt Thank you gt gt Thank You Review amp Print For Your Records amp i Printable Version G Membership Order Review Order Confirmation 4000069542 Please review all items in your order Line Item Details Item Price Qty Ext Price 1 E012584 View line comments 0 00 1 0 00 ET1739L 8CWA 3 NPB G 0 00 Order Comments Shipping Freight Review Please review your shipping options Shipping Address Contact Information Shipping Method Test Street 29 Reference Test AMH Standard Ground Shipment Included Shipping Method Arcore 208627 Company Name AMH Test IT Attn nne Marie arcore itit 32 16 504 722 The RMA request is completed and the RMA reference is provided order number 40000xxxxx Please print RMA packing instructions and include with returned unit Shipping gt gt Payment gt gt Thank you gt gt Thank You Review amp Print For Your Records k A i rsi RMA Instructions Membership
Download Pdf Manuals
Related Search