TELES iGATE FCT User's Manual
Contents
1. 1 200 1and AS NZ 60950 1 2003 Specifications are subject to change without notice GSM Channel Specifications Dual band GSM 900 1 800Mhz or 850 1900MHz Standards Type Approval CE mark Previous Page Table of Contents Next Page2. FCT User s Guide Table of Contents INTRODUCTION soccnssicssessesncscsssvarensncececccwserasssseiaccecsvens 1 CO aaa 2 Product Components amp ID ccccceceeeeeeeeeteeeeeeeteeeeeeees 2 Contents Of Package ccceeeeeeeeeeeeeeeeeeeeaeeeeaaeaaaeaaes 3 Safety Precautions nicecccatsinecdindeaataannamunaniantedasdnnksbnnwns 3 GETTING STARTED vccecssssccstettcncecsctnssssnancenctenseeannenasains 4 Installing the WAM tccctaicesncrccnteasdecevecteueslensemenacaelert 5 Initial Start up and LEDS worked 7 Testing the Installation eeeeeeeeeeeeee eene eeeeeeeeeereerreeereee 8 Checking Outgoing Calls cette eee eeeeteeeeees 8 Checking Incoming Calls ccceceeeeeeeeeeeeeeeeeeeees 8 Instructions for USCl 62 sccicsmnnnndeanecnanesmeninnnannaxcecedssbbennnntads 9 PROGRAMMING ceccceeceeeeseeeeneeeeeeeseeeeneeeneneees 10 How to FIOQNAIN ss 2ce cence s ee cesieciert Saat teaepeeeueenaseeesstrvereckies 11 Programming SUMMALPY 6 eeeeeeeeeeeeeeetteeeteees 12 Features eee ee ee ee ees nee eer eee 13 Audio Gain earner ener tment eae erates ee mace Ram ran entey tee 13 Call Duration Limit sncssndsaacarcwadasreawecnncnencnseeediedadacelecs 13 Previous Page i Calling Line Identification Restriction CLIR 14 Clearing a BOCK sarees cacorecorssnarrsneuamauaia vee tenneds 14 Erase SMS Inbox of the SIM card 14 Immediate Dialing ccccceccececceeceeeeeeeeeeeee
3. and reasons appear later in this document Verify that the RCPT LVL LED is green This indicates a high reception level Reception levels are described in Table 2 To improve the reception level move the antennas to a different location with a better reception and or place the antennas on a metal plate no smaller than 30 x 30cm If the reception level is still not satisfac tory contact Technical Support Table 2 Reception Level Indications RCPT LED Reception Level 75dBm to 51dBm 87dBm to 77dBm 101dBm to 89dBm Green High reception Orange Medium reception Red Low reception Very low reception or Ot no reception at all 113dBm to 103dBm Next Page TELES iGATE FCT User s Guide Testing the Installation After installation and power up perform the following tests These tests verify that the unit is operational Checking Outgoing Calls 1 Disconnect the PABX cable from the LINE connector and in its place connect an analog telephone 2 Pick up the hand set A normal dial tone should be audible If there is no dial tone see Troubleshooting on page 26 3 Dial out to a known cellular telephone number The ring back tone should be heard e If there is no ring back tone make sure that the number dialed is a valid number e If there is a ring back tone but no connection try dialing another number 4 When the called party answers ensure that there is a clear bi direc
4. is Response depends on the GSM Net work Gets the signalling method Previous Page Line Signal is Reverse Polar ity Pulse Drop XX 23 SET Command Table Command Syntax Table 7 SET Command Table Command Feature Applicable Response SIG P Set Signalling method to Pulse Drop Line Signal is Pulse Drop XX Where XX is the width of the pulse SIG P XX Set Signalling type to Pulse Drop and the Length of the pulse Where XX can be 1 99 100 milliseconds to 9 9 seconds Line Signal is Pulse Drop XX Where XX is the width of the pulse Set Signalling type to Reverse Polarity Line Signal is Reverse Polarity Erase the SMS inbox of the SIM Mailbox is Erased Table of Contents Reset the unit Restart Was Done Next Page TELES iGATE FCT User s Guide 24 Chapter 5 This section includes e Call Progress Tones on page 25 Miscel laneous e LED Indications on page 25 e Troubleshooting on page 26 e Specifications on page 27 Previous Page Table of Contents Next Page TELES iGATE FCT User s Guide 25 Call Progress Tones STATUS On The channel is handling a call Blinking 0 25 on 0 2S off During ringing Off The channel is idle Type ON cadence OFF cadence Remarks Indications Slow blinking 0 5S on 0 5S off Dial tone Continuous The channel is initializing following power up Fast b
5. the PIN code The unit will not perform any command rele vant to a PIN code change until the Lock is cleared To clear the lock 1 Dial 13843 The unit enters the programming mode and emits the confirmation tone 2 Dial 6122 The unit emits the confirmation tone and clears the lock Alternately clear the lock by inserting a SIM card that does not request a PIN code The unit notes that the SIM card does not require a PIN code and consequently clears the lock WARNING SIM cards lock after 3 failed tries If using the alternate method to clear the lock do not reinsert the first SIM card Once the SIM card locks it can only be unlocked with the PUK number Erase SMS Inbox of the SIM card Use this command to erase all messages stored in the SMS inbox of the SIM This feature is important when using SMS commands to remotely control the unit The inbox of the SIM usually Next Page TELES iGATE FCT User s Guide stores no more than 20 messages When the inbox is full the unit cannot receive SMS messages and as a conse quence remote control of the unit is disabled 1 Dial 13843 The unit enters the programming mode and emits the confirmation tone 2 Dial 6150 The unit erases all stored messages and emits the confirmation tone Note The confirmation tone can be delayed up to 30 seconds depending on current inbox volume Immediate Dialing Use this parameter to define how many digits
6. ES iGATE FCT User s Guide Overview The iGATE FCT gateway enables direct connection of an organization s internal telephony system to a commercial cellular network via an existing Private Automatic Branch Exchange PABX system The iGATE FCT interfaces with a regular two wire ana logue line interface and a GSM cellular network to create a cellular gateway iGATE FCT operates via dual band GSM cellular networks 900 1800MHZ A special version operates at 900 1900MHz When the PABX supports Least Cost Routing LCR use of the iGATE FCT is transparent The PABX recognizes iGATE FCT as a trunk interface and the routing is done in the PABX itself In a PABX that does not support LCR the user must select the proper trunk for the call The iGATE FCT can be used with a plain analog tele phone In this case when the hand set is lifted the iGATE FCT sends a dial tone This configuration can replace a fixed line telephone The iGATE FCT can be used to send and receive SMS fax and data transmissions These features are optional Contact Technical Support for further information Previous Page Table of Contents Product Components amp ID Figure 1 illustrates the main components of the iGATE FCT Antenna Connector Connection Pane Bie LED Panel Figure 1 iGATE FCT Components Product information is listed on the sticker on the bottom of the iGATE FCT Next Page TELES iGATE FCT User s Guide C
7. IN Code protection can be disabled Then use any SIM card programmed to function without a PIN code e Use the default PIN code of 1234 The unit is prepro grammed with this code Use a SIM card pro grammed to require the default code 1234 e Use a custom PIN code Use a SIM card witha known PIN code and to program the code into the unit Enabling Protection When the PIN Code is Known If the SIM card s existing PIN code is known there are two possibilities 1 Insert the SIM card into the unit 2 Dial 1343 The unit enters the programming mode and emits the confirmation tone e To enable the feature using the SIM card s existing PIN Code a Dial 6110 The unit emits the confirmation tone b Dial XXXX that is the existing PIN code followed by the sign The unit emits the confirmation tone Next Page TELES iGATE FCT User s Guide This enables the PIN code request feature and enters the existing PIN code into the unit The PIN code is stored in the unit and is transferred to the SIM card each time the unit is initiated e To enable the feature using a PIN code different from the existing PIN Code a Dial 6100 The unit emits the confirmation tone b Dial XXXX that is the existing PIN code followed by the sign The unit emits the single tone c Dial YYYY that is the new PIN code followed by the sign The unit emits the single tone d Dial YYYY The unit emits the confirmat
8. TELES iGATE FCT User s Manual Table of Contents TELES iGATE FCT User s Guide Contact Information TELES AG Headquarters Ernst Reuter Platz 8 Berlin Germany 10587 49 30 399 28 00 49 30 399 28 01 Email sales teles com Web www teles com tcs Trademarks and Document Information TELES AG Informationstechnologien All rights reserved TELES IntraSTAR iGATE and iSWITCH are regis tered trademarks of TELES AG Informationstechnologien All other trademarks used are the property of their respec tive owners Document number MM2078 04 March 2008 TELES Ltd Previous Page Table of Contents Certification Version Information and Disclaimer iGATE FCT carries CE Certification This manual is applicable to TELES iGATE FCT with soft ware versions 0218 or higher These apply to units with part number Q11 111093 900 1800MHz and Q11 111083 850 1900MHz with version numbers B or higher The part number and version number are marked on a sticker located at the bottom or the side of the unit see section 1 3 product identification Other versions may differ slightly in some aspects TELES Ltd and its distributors assume no responsibility for any damage or loss resulting from the use of its prod ucts or this user manual TELES Ltd and its distributors assume no responsibility for any loss or claims by third parties which may arise through the use of its products Next Page TELES iGATE
9. by the sign and the correspond ing programming feature Note The speed SMS messages are delivered is dependent upon the network There may be a delay Previous Page Table of Contents 22 GET Command Table Table 6 GET Command Table Command Command Feature Syntax Applicable Response Gets the line s current LINE IS ONHOOK OFF state HOOK Gets the IMEI number SIM IMEI No Usually 20 of the SIM digit number Gets the IMSI number SIM IMSI No Usually 15 of the SIM digit number Gets the IMEI number MODULE IMEI No Usually of the cellular Module 15 digit number Module SW Version As LIS SME SMS MME Gets the software ver MSW sion of the cellular mod defined by the cellular mod ule ule manufacturer Gets the reception level RX Level 51db 113db in DB dBm BER 0 7 SW VER Q111xxxxxx Where xxxxxx states the software version TR IS OFF ON xx xx xx XX Stored Where xx defines the TR prefix table RECEIVE GAIN 30 51 intervals of 3db Gets the software ver sion of the unit Gets the Toll Restriction table Gets the Rx Audio gain Next Page TELES iGATE FCT User s Guide Table 6 GET Command Table Command Syntax Command Feature Applicable Response VGT Gets the Tx Audio gain TRANSMIT GAIN 6 24 intervals of 2 db CEL Gets the current regis tered cell information Main Cell
10. eate a new trunk group for all trunks connected to iGATE FCT devices and serving the same Next Page TELES iGATE FCT User s Guide cellular network You may create several groups serving several networks c Determine if the PABX does or does not support Least Cost Routing LCR e On PABX s supporting LCR set the PABX routing tables to route the calls to the trunk groups This is done by selecting the cellular prefixes to direct the routing Calls that should not be made on the iGATE FCT can be blocked by using the Toll Restriction feature see p 19 The PABX will automatically route calls to the iGATE FCT e On PABX s that do not support LCR ensure users know how to select the right trunk for the cellular calls see Instructions for Users on page 9 After making the selection users will hear a second dial tone this one emitted by the iGATE FCT 13 Connect the power cable 14 Continue with the next section entitled Initial Start up and LEDs Previous Page Table of Contents Initial Start up and LEDs After the power cable is attached the POWER LED should be illuminated If it is not ensure that the cable is properly connected to the unit and to the AC mains During the first seconds the STATUS LED blinks This indicates that the unit is initializing Once the SIM card is registered and operational the STATUS LED stops blinking In certain cases the LED may continue to blink This is normal
11. eeeeeees 15 Interdigit TiMeout coessencurdncntscaveascsenectraveveuscesesemuonies 15 Network LOCK ieee Pee een nae enn een kri 16 PIN Code Programming eeeseeeeeeeeteeeneees 16 Restore Factory Default eeren 18 Set Pulse Drop Signaling Method cccccccee 18 Set Pulse Drop WIG a ccicssssiacverstorerresweusomvenes 19 Set Reverse Polarity Signaling Method 19 TOII FSS TCU ON as escccccccmnanetepncscasvgeietaateaceteseeteeeeeewces 19 Factory Default Values cece ceeeeeeeeeeeeeeeeeeeeeeeeeeeee 21 SMS eE a AE E Ee eaaa anaE AAA AAAA ra AnNa 22 SMS Commands Overview cccccccceeeeeeeeeeeeeeeeeees 23 GET Gomme Tale jcc tercccccnsstnewnnttaateanterseatnarcaare 23 SET Command Table vxcccs ccrecresctaxcoreemessieeesssesasnetiees 24 MISCELLANEOUS ocscct ci wcecsassvscccstanccicctcvaczsceshatteteaeihs 25 Call Progress Tones s sissicincnnnnssncessannnnanprannrnncsnovennxnenntns 26 LED Indications sos desc asaceteececcecetncse ioe errien 26 Troubleshooting oye casssevererseeparisenanesesteentecnrenderereeeges 27 SS CHICANOS ete ccm nacennteratevdaondttandietnsancetereneneiounn 28 Next Page TELES iGATE FCT User s Guide 1 Chapter 1 This section includes e Overview on page 2 Introduction e Product Components amp ID on page 2 e Contents of Package on page 3 Safety Precautions on page 3 Previous Page Table of Contents Next Page TEL
12. en the unit should be set to 1 5 seconds By default the pulse drop width value is 1 5 seconds 1 Dial 13843 The unit enters the programming mode and emits the confirmation tone Dial 7630 The unit emits the confirmation tone Dial 1 or 2 digits followed by the sign The unit sets the pulse width and emits the confirmation tone Next Page TELES iGATE FCT User s Guide The pulse width is measured in units of 100 millisec onds and can be between 100 9900 ms For exam ple to set the pulse drop width to 2 seconds dial 20 Set Reverse Polarity Signaling Method If the PABX trunk connected to the unit supports Reverse Polarity use this command to set the unit to Reverse Polarity signalling mode 1 Dial 13843 The unit enters the programming mode and emits the confirmation tone 2 Dial 7610 The unit emits the confirmation tone Toll Restriction When Toll Restriction is enabled the unit only calls num bers that start with prefixes that are programmed in the white list Attempts to call numbers starting with other prefixes fail and the caller hears an error tone Note Numbers containing 4 digits or less including those starting with the sign are never blocked This ensures that emergency and special service calls are placed Previous Page Table of Contents 19 The list of allowed prefixes can include up to 10 entries The minimum length of a prefix to enter the table is two d
13. gs Upon reaching the end of the gain scale the unit emits the 2 beep rejection tone Note In some units the 2 and 8 keys are interchanged 6 Dial 5 to save the changes Call Duration Limit The duration of incoming and outgoing calls can be lim ited Ifthe call duration exceeds the limit the call is stopped and the user hears an error tone To continue the call the user has to redial By default this feature is disabled and call length is unlim ited Next Page TELES iGATE FCT User s Guide To enable Call Duration Limit 1 Dial 13843 The unit enters the programming mode and emits the confirmation tone Dial 6133 The unit emits the confirmation tone Dial the maximum allowed time between 1 and 254 minutes A number between 254 and 999 will be accepted as 254 A number over 999 will be rejected To disable this feature dial 6133 0 Calling Line Identification Restriction CLIR This parameter determines whether or not the iGATE FCT sends its SIM number to the called party 1 Dial 13843 The unit enters the programming mode and emits the confirmation tone 2 Dial either e 8200 This allows the presentation of the SIM number to the called party e 8201 This hides the SIM number from the called party The unit emits the confirmation tone Previous Page Table of Contents 14 Clearing a Lock Lock occurs after an unsuccessful attempt to change
14. have to be dialed before the iGATE FCT automatically places the call This feature is especially useful if the unit is installed in a network where all the cellular phones have the same number of digits Setting the Immediate Dialing length to that number of digits avoids the delay after the last digit Note When the number of digits is set to the network standard for example 9 shorter numbers are sent to the cellular network after the preset delay or after pressing the sign 1 Dial 13843 The unit enters the programming mode and emits the confirmation tone 2 Dial 3210 The unit emits the confirmation tone Previous Page Table of Contents 15 3 Dial the number length between 2 and 20 digits followed by the sign For example if you dial 10 the iGATE FCT will place the call after 10 digits have been dialed Note To disable this feature enter O Interdigit Timeout The iGATE FCT collects the dialed digits and places the call when the Inter digit timeout period expires The default timeout is 3 seconds Use this parameter to change the default Note If the Immediate Dialing feature is not activated the actual call initiation will also be delayed To overcome this activate the Immediate Dialing feature or press the key after the final digit 1 Dial 13843 The unit enters the programming mode and emits the confirmation tone Dial 38211 The unit emits the confirmati
15. igits and the maximum number is 4 digits There is no way to read the prefixes stored in the table If you are in doubt about a specific prefix reenter it or delete it 1 Dial 13843 The unit enters the programming mode and emits the confirmation tone Dial 9194 The unit emits the confirmation tone To add entries to the white list dial one or more prefix separated by the sign You must add at least one entry before enabling the feature 4 Dial 9190 The unit emits the confirmation tone and enables the Toll Restriction feature For example to limit the unit to prefixes 061 063 and 064 dial 9194 dial 061 dial 063 dial 064 dial 9190 After each sign the unit emits the confirmation tone Note Incase of an error the error tone is heard Replace the handset and start the procedure again Next Page TELES iGATE FCT User s Guide Other DTMF commands include Table 5 Toll Restriction Commands Command Result Disables the Toll Restriction fea 9193 ture This does not erase the entries in the table This deletes the dialed prefix If the prefix was erased the unit emits the confirmation tone If the prefix was not in the table the unit emits the rejection tone When the last prefix is erased the unit disables the Toll Restriction feature 9195 fol lowed by a prefix followed by the sign 5954 Erase all the Toll Restriction entries The p
16. ion tone enables the new PIN code and stores it in place of the existing PIN code Note If this operation failed the PIN code XXXX was not the one on the SIM card See Troubleshooting below Enabling Protection if the PIN Code is not Known If you do not know the current PIN code of the unit 1 Reset the unit to the factory default setting See Restore Factory Default on page 18 2 Set the SIM card s PIN to 1234 To program a SIM card place it in a mobile phone and follow the phone s menu 17 3 Continue with Enabling Protection When the PIN Code is Known on page 16 Disabling PIN Code Protection To disable the feature 1 Dial 1343 The unit enters the programming mode and emits the confirmation tone Dial 6101 The unit emits the confirmation tone Dial XXXX The unit emits the confirmation tone and disables the PIN code request feature on the SIM The PIN code of the SIM card XXXX and the one stored in the unit remain unchanged Troubleshooting If the Stat LED is blinking rapidly there is an error with the PIN code entry There are several ways to resolve this e Disable the SIM card s PIN Code Protection e Change the SIM card s code to match the code of the unit To program a SIM card place it ina mobile phone and follow the phone s menu After the inserting the SIM card into the iGATE FCT clear the lock See Clearing a Lock on page 14 P
17. linking 0 1S on 0 1S off Susy tone D2 aep pase Indicates the No SIM card or an error has occurred in the PIN Error tone 0 2 Sec 0 2 Sec channel oper code entry The PIN code must be disabled or a ational status the default PIN code 1234 must be entered Incoming ring in Mostly on 0 5S on 0 1S off Distinctive tone 0 2 Sec 0 1 Sec off hook before Toll Restriction is activated dialling started Special Indications Blinking 0 3S on 0 3S off Confirmation tone 0 4 Sec 0 1 Sec 3 beeps During DTMF programming session for programming Blinking 0 2S on 1S off During local PC session Rejection tone for programming 0 4 Sec 0 1 Sec 2 beeps POWER Indicates the status of the On the channel is powered on L E D I n d l C at l O n S power con Off the channel is powered off nection RCPT LVL Reception Level Green High reception Orange Medium reception Indicates the Red Low reception reception level Off Very low or no reception at all ofthe GATE Note To indicate proper activity of the channel while FCT idle the LED turns off a few seconds every 15 sec onds of operation During a call the indication is fro zen at that which existed when the call started Previous Page Table of Contents Next Page TELES iGATE FCT User s Guide Troubleshooting Problem Indications Solution Problem Indications 26 Solution Unit does not respond None
18. nsmissions metal plate If metals plate are not 8 Open the SIM drawer by inserting a dull thin object available complete the installation and add the metal into the button plates later The antenna base is magnetic so an iron 9 Place the SIM card in the tray Ensure that the SIM plate is preferred card s contacts face the back of the tray Previous Page Table of Contents Next Page TELES iGATE FCT User s Guide 10 Close the SIM card tray 11 Connect the routed trunk port of the PABX FXO to the LINE port FXS of the iGATE FCT i Pa amp LINE DATA PWR Note Ensure that the PABX s routed trunk port is a trunk interface that was pre programmed to deliver cellular calls Figure 1 illustrates the pin layout of the RJ 11 con nector Table 1 details its pin to wire layout Figure 2 RJ 11 Line Connector Pin Layout Previous Page Table of Contents Table 1 RJ 11 Connector Pin Layout FUNCTION Reserved Tip Tip Ring Ring Reserved Warning Do not use the reserved pins Note The line can use either pins 3 and 4 or pins 2 and 5 12 Ensure that the PABX is properly configured For details regarding the programming of the PABX refer to the PABX s documentation or contact its Technical Support staff Proper configuration includes a Set the trunk dialing method to standard DTMF dual tone multi frequency Pulse dialing is not supported b Cr
19. of the Pwr LEDs is on no dial tone Reconnect the power cable switch off and on the main switch and check if the AC socket is live Can not connect to a destina tion The chan nel responds with an error tone after dialling Verify that you have a valid SIM card Check that the destination does not conflict with the toll restriction table Disable toll restriction table Try using a SIM without PIN Unit does not respond Stat LED does not stop blinking Reconnect the power supply Can not connect to a destina tion The net work sends an error message Check that the number dialled is not longer than specified by imme diate dialling Unit does not respond Stat LED blinks fast Replace the SIM with a good SIM that does not require PIN code Insert a SIM of another network Voice level is too low or too high Reprogram the voice levels Bad or no audio Rept Reception LED red Wait a few minutes and try again Move antenna to a better loca tion Replace antenna with another antenna Calls lon ger thana certain time are cut Call is cut before going on hook Check that call duration is not too short No dial tone No dial tone Check telephony cable Try using another phone Dial tone does not stop Previous Page Dial tone continues after dialling first digit Use a different phone Reset
20. on tone Dial the timeout length up to 9 seconds followed by the sign For example if you dial 5 the timeout between dialed digits is set to 5 seconds Next Page TELES iGATE FCT User s Guide Network Lock Network Lock prevents the use of an unauthorized SIM card in the iGATE FCT Once Network Lock is enabled if an unauthorized SIM card is used the iGATE FCT will not process either incoming or outgoing calls Instead it will generate an error tone on outgoing calls and will reject incoming calls Network Lock feature may be either disabled or enabled when you receive the unit To change the setting call Technical Support PIN Code Programming Certain countries require that every SIM card be assigned a PIN code The purpose of this requirement is to protect the SIM card against unauthorized use Overview To use a PIN code protected SIM card activate it and insert it into the iGATE FCT Every time the unit powers up it delivers the stored PIN code to the SIM card If the code matches the unit functions normally If the code is wrong the unit locks itself ceases functioning and the STATUS LED blinks See Clearing a Lock on page 14 Previous Page Table of Contents 16 Note The unit locks in order to prevent the SIM card from locking SIM cards lock after 3 failed tries Once the SIM card locks it can only be unlocked with the PUK number The PIN code protection can be used in several ways e P
21. ontents of Package The iGATE FCT is shipped with the following compo nents e iGATE FCT unit e One antenna with a 3 meter cable e Power cable AC adaptor with rated output 9VDC 1A e Three screws e This user manual The following items may be supplied on a separate order e Data cable for Fax and SMS e An antenna with a 15 meter cable Safety Precautions To avoid injury and prevent equipment damage observe the following safety precautions e Do not ship equipment unless it is properly packed in its original wrapping and shipping containers e Connect the power cable first and then the analog lines e When disconnecting the equipment disconnect the analog lines first then the power cable and only then the ground connection of the rear panel e Do not connect the iGATE FCT to any power source other than the nominal source indicated on the front power panel e Make sure that the equipment top bottom and sides are not blocked to air movement Previous Page Table of Contents Next Page TELES iGATE FCT User s Guide 4 Chapter 2 This section includes e Installing the Unit on page 5 Getting Started e Initial Start up and LEDs on page 7 e Testing the Installation on page 8 e Instructions for Users on page 9 Previous Page Table of Contents Next Page TELES iGATE FCT User s Guide 5 Insta l i ng th e U n it 6 Selecta location for the antenna The location must meet the following c
22. red it wrong During programming e 3short beeps indicate positive confirmation confirmation tone Previous Page 11 e 2 short beeps indicate rejection or inability to perform the command rejection tone Enter parameters using the DTMF tones We recom mended that you check the function of every feature you program and write it down as there is no simple way to know what was programmed into the channel If in doubt reprogram the channel Note the following rules e The commands are in effect immediately after you dial their codes e Each parameter is saved in the unit s permanent memory The parameters will not be forgotten in case of power failure e Each feature has a default value that is set during production Factory default e If you made a lot of changes and want to start from fresh or you want to delete all the programming changes made to the channel use the Restore Factory Default feature Hang up to leave the programming mode Table of Contents Next Page TELES iGATE FCT User s Guide Programming Summary Table 3 DIMF Programming Summary Code Function Remarks 1343 Enter program ming mode To exit programming mode hang up 3210 Update Immedi ate Dialling The channel will start dialling immedi ately after receiving this number of digits This is followed by the number of digits required for Immediate Dial ling and then by Enter O
23. refix numbers do not include the prefix digit used to exit the PABX environment to the public net work usually 9 or 0 20 Factory Default Values e Toll restriction is disabled e Network lock default depends on the version e Rx gain 8db Tx gain 36db e CLIR enabled e SIM PIN code request disabled Default PIN code is 1234 e Immediate dialing length is disabled 0 e Call Duration is unlimited e The pulse drop width value is 1 5 seconds Previous Page Table of Contents Next Page TELES iGATE FCT User s Guide 21 Chapter 4 This section includes SMS Commands Overview on page 22 SMS e GET Command Table on page 22 e SET Command Table on page 23 Previous Page Table of Contents Next Page TELES iGATE FCT User s Guide SMS Commands Overview The iGATE FCT may be controlled remotely using SMS commands The SMS message must match the structure described in tables Table 6 and Table 7 Both lowercase and uppercase entries are acceptable Replies are returned to the originating phone number Once received the iGATE FCT analyzes the message and executes the command There are two types of commands GET command GET commands request current information from the unit GET commands are a combination of three letters as described in Table 6 SET command SET commands defined in Table 7 apply programming changes to the unit SET commands are a combination of three letters followed
24. revious Page Table of Contents Next Page TELES iGATE FCT User s Guide Restore Factory Default Use this feature to restore the parameters the unit had when it was shipped from the factory Note The PIN code of the channel will be restored to its default value The PIN code of the SIM card will not be changed It is recommended to change the PIN code of the SIM card to 1234 before this operation or else the channel will start with wrong PIN code status 1 Ensure that you know the PIN code of the SIM card and the unit 2 Dial 1343 The unit enters the programming mode and emits the confirmation tone 3 Dial 5470 The unit restores the factory default set tings and emits the confirmation tone 4 Disconnect the unit from the power supply and recon nect it Previous Page Table of Contents 18 Set Pulse Drop Signaling Method If the PABX trunk connected to the unit supports Pulse Drop use this command to set the unit to Pulse Drop sig nalling mode 1 Dial 13843 The unit enters the programming mode and emits the confirmation tone 2 Dial 7620 The unit emits the confirmation tone Set Pulse Drop Width If Pulse Drop signalling method is used the width of the pulse can be controlled using this command In general in order to be recognized by the PABX the pulse width must be higher than the parameter used by the PABX For example if the PABX trunk is set to a pulse drop of 1 second th
25. riction is active in a PABX without LCR some destinations will not be reachable because the call will be too expensive Use the proper prefix If Call Duration Limit is active calls longer than the time limit will be cut The iGATE FCT collects the dialed digits and places the call when one of the following occur e the key is pressed e the Inter digit timeout period expires See Interdigit Timeout on page 15 The default timeout is 3 seconds if Immediate Dialing is enabled when the defined number of digits are dialed See Immediate Dialing on page 15 Previous Page Table of Contents Next Page TELES iGATE FCT User s Guide 10 Chapter 3 This section includes e How to Program on page 11 Prog ramming e Programming Summary on page 12 e Features on page 13 e Factory Default Values on page 20 Previous Page Table of Contents Next Page TELES iGATE FCT User s Guide How to Program All programming is done using the keypad of a Dual Tone Multi Frequency DTMF telephone similar to the keypad pictured in this illustration To program the iGATE FCT 1 Connect a DTMF telephone to the LINE connector Note Alternately dial through the PABX to the iGATE FCT unit 2 Dial the sequence 1343 The iGATE FCT will respond with 3 short beeps to confirm it If the code was wrong you will hear the error tone meaning that the command was not accepted probably because you ente
26. riteria e at least one meter away from the unit To install the iGATE FCT e with room for the metal plate 1 Select a location for the iGATE FCT The location must meet the following criteria e indoors e near a power socket e near a proper location for the antenna 2 Drill holes in the wall matching the wall mounting brackets of the iGATE FCT 3 Screw the unit onto the wall The unit must be placed in the orienta tion shown to the right with the antenna socket up and the connection panel down 4 Connect the antenna to the antenna connector located on top of the unit 5 Ensure that a separate metal plate is available for each unit being installed Each antenna should be placed on a with room for the antenna to stand in an upright position if installing more than one unit each antenna should be on a separate plate with a minimum of 30 cm between each antenna 7 Select a SIM card The SIM card should meet the fol lowing criteria It is easier to use a SIM card without a PIN code If using a SIM card with a PIN code we recommend first resetting the PIN code to 1234 To program a SIM card place it in a mobile phone and follow the phone s menu Then either use the default PIN code or change the PIN code using the unit s DTMF programming process The SIM card should not support call waiting or voice mail If these features are needed use a mobile phone to define the message center for SMS tra
27. the US dial tone r Enable Toll E 9190 Restriction See Toll Restriction on page 19 9193 san Ey See Toll Restriction on page 19 Restriction x r Add entry to Toll 7 eer 9194 osiriction table See Toll Restriction on page 19 Remove entry 9195 from Toll Restric See Toll Restriction on page 19 Table of Contents tion table Next Page TELES iGATE FCT User s Guide Features This section lists the various iGATE FCT features which can be programmed by the user Section 4 10 has a con cise summary of the programming details Audio Gain Use this parameter to adjust the volume The level can be changed in both directions 1 Dial 13843 The unit enters the programming mode and emits the confirmation tone 2 Dial 5580 The unit enters the change Rx Tx gain mode and emits the confirmation tone 3 Dial to acellular phone and add the sign to the end of the phone number The phone number must have at least 3 digits The unit emits the confirmation tone Wait until the call is answered 4 Dial either e 70 for Tx gain e 71 for Rx gain The unit emits the confirmation tone 5 Adjust the volume by pressing the keys on the key pad followed by the sign Previous Page Table of Contents 13 Table 4 Audio Gain Commands Result 2 Increase gain 8 Decrease gain 6 Apply the default settings 4 Reapply the previous settin
28. the unit reconnect the power supply Table of Contents An attempt to change the PIN code fails A rejection tone is heard See PIN Code Programming on page 16 Next Page TELES iGATE FCT User s Guide Specifications General Specifications Mains Supply Voltage 100 240 VAC 50 60 Hz Current Consumption 0 5 A max Operating temperature 0 C to 45 C Physical dimensions 1U 19 shelf Standards Full CE Line Specifications for each of the channels Line loop current 40 mA max Line supply voltage 48 VDC 10 Line impedance 600 Ohm Dial tone 400 Hz 1 Ring generator 42 Vrms 25 Hz Line signaling DTMF Line connector 2W TIP RING RJ11 C pin 2 3 TIP pin 4 5 RING Data Port Specifications Interface port RS232 Protocol AT Command Compatible GSM module 27 WaveCOM Wismo 2D ptional Features Requires a data connection between the iGATE FCT and a PC with Winfax version 10 and up Requires a data connection between the iGATE FCT anda PC running an SMS application that supports Wave COM module Safety Standards N QUAEMC_EN 15967C Conforms to the EMC requirements of EN 301 489 1 V1 4 1 2002 EN 301 489 7 V1 2 1 2002 R amp TTE Directive 1999 5 EC and EMC Directive 89 336 EEC Article 4 N QUAS AF_EN 15967C Conforms to the Safety requirements of EN IEC 60950
29. tional voice path and the STATUS LED is red Note Ensure that the dialed number does not conflict with the toll restriction rules if activated Previous Page Table of Contents Checking Incoming Calls 1 Using a second phone dial the phone number of the SIM card inserted in the iGATE FCT 2 Upon hearing the ring pick up the hand set of the analog telephone connected at the beginning of the first test 3 Ensure that there is a clear bi directional voice path and the STATUS LED is red If there is no response from the channel ensure that the dialed number is the correct number for the SIM card Note To verify a SIM card number remove the SIM card from the iGATE FCT and insert it in a cellular phone Dial out to another phone with a display or use the incoming number identification CLIP feature of the cellular phone If the number is correct and incoming calls are still not received contact Technical Support Once the channel is working properly restore the connec tions to the PABX If the unit does not function properly contact Technical Support Next Page TELES iGATE FCT User s Guide Instructions for Users We recommend distributing the following instructions to all iGATE FCT users Do not wait more than 3 seconds between the digits of the dialed number For PABX s without LCR the system administrator must explain how to select the proper gateway that is what prefix to dial If Toll Rest
30. to disable Immediate Dialing 3211 Update Inter digit Timeout See Interdigit Timeout on page 15 5351 Erase Toll Restriction table See Toll Restriction on page 19 5470 Restore Factory Default See Restore Factory Default on page 18 5580 Change Rx Tx audio gain See Audio Gain on page 13 6100 Enable SIM PIN code feature See PIN Code Programming on page 16 6101 Disable SIM PIN code See PIN Code Programming on page 16 6110 Change SIM PIN code See PIN Code Programming on page 16 6122 Clear Channel Lock Previous Page See Clearing a Lock on page 14 12 Table 3 DTMF Programming Summary 6133 H Call Duration See Call Duration Limit on Limit page 13 ip Erase SMS mail See Erase SMS Inbox of the SIM 6150 box card on page 14 See Calling Line Identification AOUE Bias Restriction CLIR on page 14 x 5 See Calling Line Identification Selle Pisani Clin Restriction CLIR on page 14 Enable Comfort This activates a short beep that is 8600 l Tone played in place of silence 8601 m Conor This deactivates the comfort tone one 8620 Enable Mod Creates a dial tone matching that ule s Dial Tone heard in the United States Disable Mod 8621 ule s Dial Tone Disables
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