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JIRA User Manual - ACS - Advanced Computer Systems

1. 14 3 1 HOW TO CREATE A NEW PROJECT IN IRA iid dl ERRARE CLADE Pan Rott bd ibd but aia as dad bd ena RE a a bd bibend babeat bq vibe qid hiu 15 3 11 ADMINISTRATOR ausis Hi De PGU ION IM PPM NI MIQU P IMPR DIA ICI DIGNUM MIENNE M MM MI MN UMEN NND NM DPI MEI 16 3 1 2 ROLES GBOUPS USERS sra pHRLRHPEUESERNU E IRREDEMUANIUNKED NRI TUURDENGAPUGUNREEDAYSIRRUPKEURTURRAGUEERURIARIRNERUQUREOU EG REED ERA aA Uae 16 3 2 HOWTO LOG ON IRAP oer e M 1 321 JIRAPAGES aire sick seas 2 3 2 1 1 DASRBOARD PAGE ree E EEEE A TE 4 32111 FILTER SUBSCRIPTION o reene eE EREE E EO EEE EEEE E E EI E A EEE EEE AEE E RER 9 3 2 1 2 BROWSE PROJECTS PAGE oossuti rM SECUS EISE CS MGE rU UFU AUR EDU MIM IM IUD L Tere tnt emery spe Pere ner C Tyree T erm PIT Terr rre rT Trine Cr 11 3 2 1 3 CREATE NEW ISSUE PAGE ust pium THPEPH VEIT PUN UIN FOI M EERPM SODIUM OU Pr FOU URN TRINROPETMETISPafste e pcU e pH ER TU dEE 13 3 3 HOWTO CREATE AN ISSUE iocis REN CPRFORRRERS QURE aE QE UDINE EN EORREUEN ERE RAM RAT REVENUE RR RARI CRR EUR RR PAN PXRU UD RA ODORE EN EEEE RR FRENCH EN QR RUE 14 3 3 1 CREATING AN ISSUE MANUALLY 5iisvisvextidsa umi qUEDrPUPRDRERDRFEVRO ENFEDIQNIM EKC NIU C PEDIR NARI Md PUF I FEN NR OPENED MAP UP URP AR QR PN MR QR XP EFE PUFAGEE 15 3 3 1 1 SPR SCREEN aaan He E e E
2. 38 33313 SUMMARY PAGE meer Oe E E E E E E E EE E E E E E E RE O E 39 3331A OUTPUT rcr e e a e e a e a a e a e e a e E E E EGE 40 3 3 3 2 Delivery Note with Revision and Release Notes information sccsssisessssscdsssisasisnndedosssesrevacecvadersnadanesoesteneseaauesticasesninapeneanvendees 41 33321 COVER PAGE ieee E E EE EEE EEEE EEEE EEE EE 42 3 3 3 2 2 installation dide DT T IT IT 43 Dew release NOTES page sieni inmteovR SD evel a oni t res n Vg VUE Ohm R RR ES Ue vel acd Ruin ROVR HD IrURROQUR UI DRUSI RUN PEERS URNA 44 33324 OUTPUT 9 9 X A OO 45 3 4 HOW ISSUES ARE EVOLVING uide dd Fb MERE RERERE P d dRERE aaa aa aa leoi RF hid hb RARE 46 Advanced Computer Systems 2008 Project Management JIRA User Manual S9 AHA ACA e ATLASSIAN B PMT MA ACS JI 0001 2 1 01 May 2010 V 3 4 1 WORLFLOW T 47 S411 SPR WORKFLOW aeae IMMER PME DEM HEP MD TIME M EMMIITEMID T 48 34 1 2 AIW WORKFLOW AO ae ne PREUaIMISSAISNI DEINEN N EE E E E EENE 49 3 4 1 3 NCR WORKFLOW ncm entrent 50 3 4 1 4 CHR WORKELOW Mem er ene cen ete Men rete Meee ene eer re E TN 51 3 4 1 5 RSK WORKFLOW cea E E EE EE E reir E ner eee ki ee E AEE EEEE 52 3 4 1 6 RID WORK FEOV RU T T ec 53 3 4 1 7 WYR WORKFLOW qsiptobuseSASRpUSN GEI E REM CIMIEI D ESIMIM MI ANTI MERS
3. for SPR SPR 0001 for Action Item AIL 0001 for Risk Sheets RSK 0001 for Waivers WVR 0001 for NCR NCR 0001 for RID RID 0001 for TODO TDO 0001 N B while creating an issue reporter may not know how to fill it as it depends on the number of issues of the same type already created It is suggested in such cases to fill this field with XXX NNNN It will be then a task of the Contractor Team opening the issue to set it with the correct values Priority Minor Major Critical Blocker Advanced Computer Systems 2008 Project Management CU g e JIRA User Manual e ATLASSIAN Doc No PMT MA ACS JI 0001 ADVANCED COMPUTER SYSTEMS Issue 2 2 A om MART Date 01 May 2010 ERN ICE d EE Cu Page 19 If it is already possible User can assign the issue to a given user Assign To Description An exhaustive description of the issue Due Date An Issue Due Date as agreed with the Customer MOM Identifier The Minutes Of Meeting having requested the issue to be opened Only For Developers or Project Managers The Memo tab can be used to set the security level to either Public or Private Advanced Computer Systems 2008 Project Management JIRA User Manual TT e ATLASSIAN B PMT MA ACS JI 0001 e Za ADVANCED COMPUTER SYSTEMS 1 01 May 2010 p 20 3 3 1 3 CHR SCREEN The Change Requests have the following create scheme User Antonio V
4. JIRA is used for issue tracking and project management by over 11 500 organisations in 107 countries around the globe across Fortune 1000 public enterprise science and technology sectors To learn basics on JIRA read the documentation online in the Atlassian site www altlassian com JIRA Customers by Country Advanced Computer Systems 2008 Project Management JIRA User Manual ATLASSIAN No PMT MA ACS JI 0001 ADVANCED COMPUTER SYSTEMS 2 1 6 2 2 COTS CONFIGURATION AND CUSTOMIZATION ACS has customized the tool to manage specific issues which are common in its Project 2 2 1 ISSUE TYPES The following table reports a list of issues daily used by both ACS and its Customers ICON ISSUE CODE DESCRIPTION Software Problem Reports Review Item Discrepancies a new feature of the product requested by the Customer which has yet to be developed but Change Requests JE LAN EE outside the costs quoted at proposal time a feature the object of the Project was meant to implement but that has been found to be not Non Conformance DU NK mpiememed a bug which impairs or prevents the functions of the product an action taken during a formal meeting with the Customer to be fulfilled within a due date an issue related to a Project document that need to be fixed a potential Risk for the Project to be immediately brought to Customer attention Waiver E NN a request for a waiver to
5. Reported Dacalwad This page allows you to manage all dashboards created by you as well as view dashboards shared with you by others o Create new dashboard D Restore Defaults Dashboards Favourites My Popular Search Searches in the dashboard s name and description Shared With Anyone v All dashboards that you can see Author Start typing to get a list of possible matches Enter your search criteria and click Search Manage Dashboards This page allows you to manage all dashboards created by you as well as view dashboards shared with you by others O Create new dashboard O Restore Defaults Dashboards Favourites My Popular Search Searches in the dashboard s name and description Shared With Anyone w All dashboards that you can see Author LL Start typing to get a list of possible matches t yr myDashboard Cryosat PDS Cryosat PDS dash board myDashboard OCADA OCADA Dashboard sy myDashboard USNG The Dashboard for the USNG Project myDashbord template for PM Dashboard containing all portlet to prepare a Project Report ve myDashbord VENUS The VENUS Project Dashboard vy System Dashboard Author Shared With Popularity Antonio Vollono ai Project Cryosat 2 5 antonio vollono PDS Antonio Vollono ai Project OCADA 2 antonio vollono Antonio Vollono amp i Project User Service 5 antonio vollono Next
6. as reported in the first sheet After having added a new name to the first sheet then click on Shift Control U to allow him her as an issue s assignee to be selected in second page d Issue Due Date the expiration due date date of the issue e Issue Summary the issue summary similar to description field shortner mnemonic f Issue Security Level the security level could be Public or Private Nominally it has to be created as OPublic to allow all Project partecipants to see it g Issue Priority the priority could be Minor Major Critical Blocker and Trivial Status Notes Statements Action Notes Issue Description Issue Issue Issue Issue Summary Issue Issue Assignee Due date Security Priority ESA reports that the costs exposed in the Proposal exceeds ESA ESA and ACS review the proposal content TECHNICAL PROPOSAL p HARDWARE CONFIGURATION It is discussed to avoid to procure the 4 LTO 4 desktop drives used for back up of SDF and DIS reusing for the test phase the ones used for ESA shall then procure the drives only in the moment the system goes in operation ESA decides to do not procure the desktop LTO 4 for the Reference and E HEN Operational HW configuration for a total of 6 drives lopap to provide T TP cue E DMZ valter spaventa 30 06 07 REINEN Public mi BI Downscale the FTP antoniovollono 30 08 07 servers PEN ACS to review the LOL value of the HW configurations consi
7. E All Watchers Delete o Current Assignee Delete E Reporter Delete o Project Role Default Watchers Delete E All Watchers Delete p Current Assignee Delete E Reporter Delete E Project Role Default Watchers Delete p Current Assignee Delete Ep All Watchers Delete E Reporter Delete o Project Role Default Watchers Delete Reporter Delete E Current Assignee Delete E All Watchers Delete E Project Role Default Watchers Delete pj Current Assignee Delete E All Watchers Delete E Reporter Delete o Project Role Default Watchers Delete E Current Assignee Delete E Reporter Delete E All Watchers Delete p Project Role Default Watchers Delete BD All Watchers Delete p Current Assignee Delete E Reporter Delete BD Project Role Default Watchers Delete E Reporter Delete E All Watchers Delete o Current Assignee Delete E Project Role Default Watchers Delete E Current Assignee Delete E Reporter Delete E All Watchers Delete o Project Role Default Watchers Delete o Current Assignee Delete E Reporter Delete E All Watchers Delete E Project Role Default Watchers Delete E Current Assignee Delete E Reporter Delete E All Watchers Delete o Project Role Default Watchers Delete Figure 32 Large Projects Notification Scheme Project Management o JIRA User Manual
8. TestProject lt DBIECT Cryosat 2 PDS Negotiation Meeting MOM IDENTIFIER C2 MN ACS GS O02UT VER SICN 1 0 SITE ESA ESRIN Frascati DATE 30 07 06 WRITER antonio vollono NAME COMPANY JIRA SIGNATURE PARTICIPANT PARTICIPANT PARTICIPANT PARTICIPANT PARTICIPANT Valter Spaventa ACS PARTICIPANT Paolo Spera ACS PARTICIPANT PARTIE PANT Antonio Yollono ACS PARTICIPANT PARTICIPANT DISTRIBUTION Claudio Nasuti ACS DISTRIB ON DISTRIBUTION Advanced Computer Systems 2008 Project Management JIRA User Manual ATL ASSIAN No PMT MA ACS JI 0001 COMPUTER SYSTEMS 2 1 Tr v Ai 01 May 2010 Lye d LUN 38 3 3 3 1 2 DETAILS PAGE Details Page contains principal datas to describe project s issues as description type assignee due date summary security level and priority once an issue type column is set all following fields have to be mandatorielly filled as figure below shows a Issue Description the issue description b Issue Type the issue type 1 Action Items AIL this is mostly used in MOMs 2 ToDo issues TDO 3 Change Requests CHR 4 Software Problem Reports SPR etc each issue type is rapresented by an acronym of 3 letters c Issue Assignee the assignee of the issue this is either one of the Particpants or one of the Distribution
9. ACS Sent acy ADU Aarin APP arr ADM LTA t Cosmo ACO sc ui Cosmo PROC cci Cosa GIS cots Cryosat POS coher LOA i02 TUM OG acr pusc qn eer PR o GMI S MOP vae GOCE LTA wou BM cos KLO Pata 2 9305 KUM Extensions and instaftaeoes 41 LEOS art MMS eus Fisct o Vil ameco coe vs Jost Project Tat IPM tho VENUS cot iteuss Recently Upetated uplapeng 29 27 BRacenty Updatut cga Vrccenone ert OProces tor proceseande NOF 63446 args ccepene furante ii peocessameento us COF OSF 4417 ACu 4 Worndpate tu Cte 020 cont 209 538 DuMOviSgindow die I04 nen ti apre acai Aggecmanmerto tument SUM ALANE Beecton cona of suppor osta AGOS VF LUedateR seData Mancanza det SensomMocel in acu OLF generat ACARSOR Number of ines m STOP NOISE dataset AGOS Enore in LOProcesser Lees LOF scansa prototo con dataset vuoto su ISF 188 ACOS Progiema rei pre procesvng CFD no generati per GOF Ete Probleme con arfi switch ow arf 469522 Link Bite Manager ACAS CortnSefe TRUE senza srquiszions di St 209 86 MTM Pending Ogeratos Low Lave 209266 Problem cen DiiMowinginsows FATA CRROR 449 4 Vrmertonyirmwaer prosierm 3 perfeemaece nemmimamzasose dell arpgic anene ACQS27 L apeiecanene Oei tiro i tea bre mpedoece 1 coro Aigro degi spica args La Quck co generata errata o incomoleta 409429 Dtambeo di 1 LAS SII IIIS LL oo 5o 9 5 9 9 e Ow Powered by Atlegzian JIE Ga Profession ires Tracker irterpeue don
10. Environment Ae For example operating system software platform and or hardware specifications include as appropriate forthe issue Affects Version s Unknown Released Versions 31 2 3 431 mb 3 1 3 0 Description 7 Y Recommended Solution a Ww Provides recommended solution on the Discrepancy Test Case Reference This field is used ONLY during the development and integration phases before an official delivery for Operations to recall in which formal Test Case or Test Scenario the issue has been discovered Normally it has to be filled with TCNNN where NNN is the Project Test Case number as defined in the Project documentation ATP document Cancel Figure 21 Create an SPR Advanced Computer Systems 2008 ADVANCED COMPUTER SYSTEMS Project Management e amp JIRA User Manual S TT e ATLASSIAN B PMT MA ACS JI 0001 v 01 May 2010 17 The explanation of the various field is given in next tab mandatory fields are set in orange while filed which maybe not filled are set in green External Reference Priority Affected Versions Description Recommended Solution Test Case Reference A synthetic description of the issue XXX NNNN for SPR SPR 0001 for Action Item AIL 0001 for Risk Sheets RSK 0001 for Waivers WVR 0001 for NCR NCR 0001 for RID RID 0001 for TODO TDO 0001 N B while creating an issue reporter may not know how to fill it as it depends o
11. ISSUES Change Requests Here are the subscriptons for this titer oO Description View only CHRs View 48 fitters Creme neve Miter from current Summary Subscriber Subscribed Sending period Last sent Next send Operations m Issue Type Change Request marco favoino marco favoino 6 hours 05 Sep 06 03 07 PM QS Sep io6 08 07 FM Egil Delete Run now D Sorted by Key descending TVALUATION LICENSE Are you enjoying JIMA Please consider burchanng t today ered by Atari JAAT the Profesional Lus Tracker Enterprise Edition Versi 244160 Bug inatum request Comte ATi stor Figure 12 Subscription to a filter step 3 The page shown here below will pop up It recalls the selection we have done In order to check whether it works or not User can select the Run now Obviously if no overdue issues are scheduled the system will not send emails On the other hand if issues are going to expire the due date in 5 days an email will be received from the assignee of the issue and by all users having subscribed to the filter and having rights to access the Project e Il messaggio HTML contiene uno script che non pu essere eseguito in Outlook Questo pu incidere sulla visualizzazione del messaggio Da jira acsys it A antonio vollono acsys it Oggetto JIRA Subscription Overdue in the next 5 days Cc Issue Subscription Filter Overdue in the next 5 days 1 issues Returns the issues going to be overdue in the next
12. It is suggested to create ad hoc private filters on specific projects given to graphical objects such as Pie Charts Whenever a Project need to produce a Progress Report for the Customer such graphical objects can be copied and pasted in a Microsoft Word document Email warning upon issue expiring To be advised on issue expiration see important note in section 3 1 1 1 Please note it applies only to issues having the Due Date field set Advanced Computer Systems 2008 Project Management JIRA User Manual ATLASSIAN No PMT MA ACS JI 0001 cria itiein miras EL SYSTEMS y AA omi AA 01 May 2010 AN A ist hn HOI wv ny 4 63 3 6 HOW TO MANAGE SW VERSIONS Create a new Version JIRA provides the monitoring of issues in a project These issues are open on a System Version and shall be closed on another The information of the version closing an issue is very important as it gives each User the knowledge of what fixes have been released each time the System is rebuilt for the Customer Normally each Project has a number of Builds or Versions Typically a large project has at least two Version deployed in different moments in the Project lifetime occasionally for different purposes e g integration with other facilities operations For the classification of system versions see 3 6 1 For details on how to create a new version see 3 6 2 Link issues JIRA allows to link logi
13. n n ti AA A EN LE A IR Page 8 On the left side of the Dashboard instead a number of pre configured filters are available Saved Filters Create New Manage Filters DJ c DJ All zsues ISSUES Action tems ISSUES Change Requests ISSUES NCRS ISSUES RIDs ISSUES SPRIbUJS ISSUES Tanpuo s ISSUES Waiver Request Mat in end status issues Overdue in the next 5 days Unassigned Issues re ou eoa em l pc I I Jc zi I gt I I Figure 9 Saved Filters By selecting a link it is possible to view the issues matching the filter This is particularly usefull when the User wants to see the status of specific issues e g last one inserted due dates N B All the preconfigured global filters starting with ISSUES look for specific issue in all available states In order to know which issues are pending the previous portlet the not in end status one has to be used V DASHBOARD LAYOUT The Dashboard is configured as shown before by default but any User can customize it adding new ones or if the main one is too complex rearrange it completely It is anyway strongly suggested to keep the Saved Filters and the Assigned to me views Advanced Computer Systems 2008 Project Management JIRA User Manual e ATLASSI AN s PMT MA ACS JI 0001 2 1 g 3 2 1 1 1 FILTER SUBSCRIPTION O NOTE There is a special filter configured to be global which has to be used but
14. JIRA MAN JIRA Excel Parser Plug in PMT MA ACS JI 0002 JIRA XLS PLUG Advanced Computer Systems 2008 Project Management CUu g e e e e JIRA User Manual e o ATLASSIAN B PMT MA ACS JI 0001 ve ADVANCED COMPUTER SYSTEMS i 77 01 May 2010 D nn n 5 2 GENERALITIES JIRA is a web based application written in Java to manage issues 2 1 COTS USED from http www atlassian com JIRA is a bug tracking issue tracking and Project management application developed to make this process easier for your team JIRA has been designed with a focus on task achievement is instantly usable and is flexible to work with Features e Manage bugs features tasks improvements or any issue e Aclean and powerful user interface that is easy to understand for both business and technical users e Map your business processes to custom workflows e Track attachments changes components and versions e Full text searching and powerful filtering customisable saveable shareable and subscribeable e Customisable dashboards and real time statistics e Enterprise permissioning and security e Easily extended to and integrated with other systems including email RSS Excel XML and source control e Highly configurable notification options e Runs on almost any hardware OS and database platform e Web service enabled for programmatic control SOAP XML RPC and REST interfaces e and more Who uses JIRA
15. Phase I httprljira acsys it Project AIV Tks a ciconia ule re Select the 6 Once created the HW is declared as INSTALLED Fill the fe fomm RESTORED TO WORK as it was fixed Issue has been given by JIRA of an issue indentifier i amp PPP N MM such as GR Y 17 REQUIRES ui ia IN MAINTENANCE lt gt RESTORED TO WORK MAINTENANCE F as it was fixed a Customer P s z P Suddenly the HYY item requires maintenance occasionally for a ticket which has been opened SET OFFLIME Someone has decided to switch off the HW item and occasionally Dispose it When Gustomer has convened that the HW item has fo be disposed if is recorded the event Theoreticallt this is a stable state bul one can revive the HW item in the future DISPOSED Advanced Computer Systems 2008 Project Management JIRA User Manual ATLASSIAN No PMT MA ACS JI 0001 Epi Mu 2 1 A SSS ay Be 01 May 2010 3 5 HOW TO MONITOR PROJECT ISSUES Project Reports amp Statistics JIRA provides a number of reports on issues They can be produced on demand in the Browse Project Page see 3 2 1 2 or by configuration on a page On the configuration case it is worth to remind that each User can customise its Dashboard Page adding a new tab devoted to contain specific drawings for each Project Refer to JIRA manual in order to be instructed on how to do it
16. Project Customer Reporter Fill the Create form SUBMITTED When the Customer sends an issue fo ihe Contractor Issue has been given by JIRA of an issue indentifier i e PPIP N NN such as CRY 1 p d l b a Ma d b i Customar having convened the Contractor di in Q i decided to do not implement the issue REJECTED EJECTED oy yy gt Project AIV a Management he d CW P uw AGREEED Issue has been agreed to exist and to be corrected When Customer has convened fhe Contractor and found and agreement on the AG RE ED effort and timeframe of the implementation of the change fix of the issue IMPLEMENTED Issue has been implemented in a Release IMPLEMENTED Contractor has implemented the changes af the issue and tested if in factory INSTALLED Al team confirms that the issue that has been Implemented has been also installed in the target aperatinal enviroment or in the reference in case Project is still not operational at ihe earliest convenience INSTALLED Advanced Computer Systems 2008 Project Management CUu g e e amp e JIRA User Manual e o ATLASSIAN Doc No PMT MA ACS JI 0001 Issue 2 1 ADVANCED COMPUTER SYSTEMS e raz Date 01 May 2010 AAA T li food d Page 52 3 4 1 5 RSK WORKFLOW pr Uttttetttteee ee E EE EEEEEEEEEEEEEEEENEMEENNRM im During the Project a Riskis gt f detected lt can suggest a Risk i i on
17. Subcontractors Delete Project Role Quality Manager Delete O Add O Project Role Prime Contractor Delete Project Role Project Managers Delete Project Role Developers Delete O Project Role Customers Delete O Project Role AIV Manager Delete O Project Role Subcontractors Delete El Project Role Quality Manager Delete O Add O Project Role Prime Contractor Delete El Project Role Project Managers Delete O Project Role Developers Delete Project Role Alv Manager Delete E Project Role Quality Manager Delete O Add O Project Role Prime Contractor Delete Project Role Project Managers Delete Project Role Developers Delete El Project Role Alv Manager Delete E Project Role Quality Manager Delete Add El Project Role Alv Manager Delete O Project Role Project Managers Delete El Project Role Developers Delete Project Management Cu e 5 JIRA User Manual e ATLASSIAN E PMT MA ACS JI 0001 ADVANCED COMPUTER SYSTEMS 2 1 AAA EERE AS EAR 01 May 2010 uc wd 2 3 2 HOW TO LOG ON JIRA URL http jira acsys it How the tool is organised It is organized in html pages e a Dashboard page e a Browse Project page e a Create New Issue page Dashboard is used to browse issues status and to have an high level view of them such as e how many e which issue type e to whom they are assigned to e unassigned issues
18. developed by ACS permits to send an email to a JIRA s mail box with an xls file Microsoft Excel as attachment containing informations on meeting the xls file could put on the form of one of two template model WOM Template 1 0 and NOTE Delivery Template 1 0 that will be explained in next paragraphs This xls file contains metadata relative on project s issues to be created The plug in checks periodically each 10 minutes for new email with xls attachment when available downloads it locally on http jira acsys it server and parse the xls file in order to extract metadata to create new issues automatically without the need to log via HTTP in in JIRA and create them manually one by one with the JIRA tool standard procedure The result is the automatical creation of new issues through email with xls attachment the plug in sends an email to reply to the email received with the results of the parsing attached having the also capability to tag with the JIRA unique identifier each issue included in the original excel file Those identifiers are inserted in the template in its third page with others datas selected from issues as signs of creation operation results and sent back to the email sender This two template models above mentioned contain all the main field necessary to create an issue for a project in JIRA The sender of the email has to fill the xls file to have a correct issue creation request on Excel Parsing plug in
19. e my unresolved issues e issues assigned to me I Browse Project is used to have a view at project level of the issues Create New Issue drives the user to create an issue with dedicated screens see 3 2 1 for details on pages Advanced Computer Systems 2008 Project Management JIRA User Manual eer o ATLASSIAN Doc No PMT MA ACS JI 0001 Issue 2 1 ADVANCED COMPUTER SYSTEMS p Se Se Date 01 May 2010 pant uL S epee 3 Page 2 3 2 1 JIRA PAGES Accessing the URL the following page is shown Pie PModhes vinuka Degrade widget Armeni cres 3 CENE oc o ee aid E https ccpit OO eecure Dated jena C amp 1 T u p Avhanced Corpi paT Iai SS ae Bux TRAC L PROT MCDM TD Remember my login am this computer Lesan Torri F gees TAs ug Tracking ewe Tracking amp Propect Managenent bool discloses ub eC mater in winich ACS B p A nas prapriebxry ighis Users having access Ba thia OME shall NOT duplicate use or Nota member Signup fer an account ditioni in whole or im part information dischi hereon excep for oe an behalf of AGS E pA to fulfil Ihe purpose for which Ihe access was ghen fo him Sisto Mod in and status Baias cue Type The Titer associated wien tnis portei did not return any issues Ochoter a s A oes due dale Agus Seplember 2008 Statistics Table SUES SDRgs hszigneg Eats Slatislics Table SUES Pils lesue Typa Satichics Table S
20. i Non Conformance against System User Requirements Select the Project Customer Reporter Pie cerca eee dede Fill the Create form When the Customer sends an Issue to fhe Contractor SUBMITTED Issue has been given by JIRA of an issue indentifier i e PPP N MN such as CRY 1 REJECTED Customer demonstrates hat the ssue does nat exist AGREEED Issue has been agreed to exist and to be corrected When Customer has convened the Contractor on fhe Issue and have both found an agreement on the timerane of the implementation of the fix changa AGREED IMPLEMENTED Issue has been implemented in a Release IMPLEMENTED Contractor has implemented the change tix of the issue and tested it in factory INSTALLED All team confirms that the issue that has been Implemented has been also installed in fhe target opersinal enviroment or in the reference in case Project ts sii nof operational al ihe aarniest convenience INSTALLED Advanced Computer Systems 2008 Project Management e e JIRA User Manual S LIA AP o ATLASSIAN Doc No iia MA ACS JI 0001 Issue ADVANCED COMPUTER SYSTEMS e raz Date 01 May 2010 AAA T li food d Page 51 3 4 1 4 CHR WORKFLOW Ure er E Tae C0 a i The need of a NEW function has tt I Login JIRA http i jira acsys it X been dacided aii I eR S M Dg a Select the
21. on JIRA Advanced Computer Systems 2008 Project Management JIRA User Manual eer o ATLASSIAN Doc No PMT MA ACS JI 0001 Issue y Date 01 May 2010 Page 32 3 3 2 1 STEP BY STEP PROCEDURE The following steps apply to the Excel parser plugin usage from an ACS employee 1 Download the template 2 Fill the template during the meeting 3 Send the mom to JIRA parser plugin via email 4 Disclose the mom formally to the meeting Partecipants 3 3 2 1 1 DOWNLOAD THE TEMPLATE Each time there is a Meeting either with the Customer of internally in ACS among the Project Team the model template writer has to download the template from http ktdms acsys it under the tree ACS JIRA MOM Parser 3 3 2 1 2 FILL THE TEMPLATE DURING THE MEETING During the meeting the model template writer fills the template in the first two pages i e Cover Page Details Page Installation Kits Page COVER PAGE for MOM TEMPLATE 1 0 First set the mandatory fields see secton before including PARTECIPANTS and the DISTRIBUTION users to the meeting setting also their JIRA login information i e nominally if they participate to the meeting they must have access to the Project Login is set as name surname If they do nto have access to JIRA do not fill the JIRA Login After that all PARTECIPATS and DISTRIBUTION names have been set type CTRL SHIFT U in order to update the pulldown fields availabl
22. 1 4 OUTPUT Once the excel file has been filled and sent to JIRA MOM Parser account the plugin after having processed it returns an email with the following format and with attached the same excel file with the third page filled with issue identifiers This email has been sent by ACS JIRA Excel Parser Plugin version 2 0 Please DO NOT reply to this email but log into JITA to insert your comments and or to process the issues JIRA Ss NREEpIV JuEgscOSvsomnt TEMPLATE MODEL MOM TEMPLATE 1 0 PROJECT CRVYOSAT Ps OBJECT Cryosat 2 PDS Negotiation Meeting MOM IDENTIFIER C2 MN ACs Gs U201 WRITER antonio vol Lene Number of issues found 14 AIL 0001 pascal gilles ODAD to provide FTP DMZ server AIL 0002 antonio vollono Downscale the FTP servers AIL 0003 paolo spera Review the LOL value for the HW configurations AIL 0004 antonio vollono Check the Growing capability otf che robot chosen AIL 0005 paolo spera Update WP7100 to include the onsite training activities AIL 0006 paolo spera Update WP 250 to 2 manymonths AIL 0007 paolo spera Update WP7100 to 6 man months AIL 0008 antonio vollono Drop Requirement 4 5 2 18 AIL 0009 amntonio vollono Send into o0ns0A TO BYW AIL 0010 pascal gilles DVD robot set as CFI for ACS AIL 0011 anbonpso vollonos Update SID AIL 0012 paolo spera Update proposal for XSVE equipment AIL 0013 paolo spera Verify known bugs of CFI libraries AIL 0014 paodloospersst tUbpd
23. ATLASSIAN Doc No PMT MA ACS JI 0001 Sie COMPUTER SYSTEMS Issue 2 1 mA Date 01 May 2010 Page 72 4 2 FAQ 002 I DON T WANT TO BE SPAMMED BY JIRA If a User complains on the number of email received it is because he is probably set among the Default Watchers in one or several projects In this case the Project manager can request to the JIRA administrator to remove the User by the group associated to each Role If this not the case e g User is not a Default Watcher this means that the User has several issues Assigned or he is the Originator of many ones In this case there is nothing to do unless the Project Manager convinces the JIRA Engineer writing this document to create a new Notification Scheme see FAQ 001 which does not send email to anyone in any case This is highly discouraged as the Assignee and the Reporter at least have to be kept informed on the Project issues as a common practice of Project Management of IT Projects Typically the Reporter is the Customer Project Manager while the Assignee is very often the ACS Project Manager At least these two user HAVE to follow the issues evolution on JIRA It has to be noted that apart notifications on each issue status evolution there is another notification sent by JIRA on the issues expiration In Order to receive such email each User has to subscribe to a special filter see section 3 2 1 1 1 This notification is highly suggested as e
24. BELO THIS LINE PLEASE FILL INFORMATIONS FOR JIRA ONLY CUGS Matera WT TITTEN Duas PdM 02 09 07 uc Jal FILL INFORMATIONS FOR JIRA ONLY AE Referring to the Project mentioned above we deliver today the SW version reported in previous table Mext page reports the list of RPM s part of the delivered SW Version The last page reports the issues covered by this SW Version SIBNATURE 01 09 07 Advanced Computer Systems 2008 Project Management JIRA User Manual ATLASSIAN Doc No PMT MA ACS JI 0001 ADVANCED COMPUTER SYSTEMS Issue 2 1 Date 01 May 2010 Page 43 3 3 3 2 2 INSTALLATION KITS PAGE Installation Kits Page contains summary value to describe project s installation kit issues all other datas issues project sw version due date and delivery responsable are reported in Cover Page see figure above The summary field has to be mandatorielly filled as figure below shows Installation Kit Advanced Computer Systems 2008 Project Management Ct o JIRA User Manual a e ATLASSIAN Doc No PMT MA ACS JI 0001 Issue 2 1 d mas LEziE Midi AA SEES mi ME Date 01 May 2010 A 4 we S r a a 7 E A 11 Page e 3 3 3 2 3 RELEASE NOTES PAGE Release Notes Page this sheet contains the fields that Excel Parsing plug in fills as result of process of project s issues creation the issues reported as results are all the project s issues
25. E E EES 8 2 2 1 3 Review Item Discrepancy 2 Reeephmmaneseneetenr cere err ena EEIE EIEEEI EENE OE FIDE ONEA MEO ESE 9 2 2 1 4 Change Request EPIRI oa DS EIE EEEPUASIM UU OMUIRELEIEL EU RDE UESEEEEELER ELO EUTOV ADM LIS REIS DURERLEDEUEARLUDEUE TTT L QU ME LUN S UDKD GIL CESELOPM LONGE RR EURE HERIDA 10 2 2 1 5 Non Conformance Report lL UE D mS 10 2 2 1 6 RISk Sheets IRSK NE TNT meme 10 2 2 1 7 Wanner SE FP ororena E EEEE TOT E E OE EE E NETE 11 2 2 1 8 Reguiiement IRE TOT a e E a e a a a a a 11 2 2 1 9 Open Point IORN cronin a E AE Oa 11 2 2 1 10 HowTo HOW ERI RON HRONINI NEN CHAIN RIP OHHANNIPUSNENTCRURINENERONNO TRU FAS DNONPOEIM OON INIT RINT PONO PROPOSTE 11 2 2 1 11 ordo ere LOG NR P 11 22117 TOSS TDO aotem E HERI EMI RHENUM Hn M EHRIDI E erat rm treet ERO ERIDIEE AER DINE N 11 2 2 1 13 ii lt 1 aS eraron ennan a E E R E E A E Ct ote Tr errre tr 11 2 2 1 14 Hardware Pe IANI sassssscssnacotssensasaseasianeadousesescossauasuaoseepssadoaagreiouss2eaaaaisiadnaaeeiasaaeioiaseena IETEN 11 2 2 2 ISSUE USAGE WITHIN A PROJECT sesessessssoseesesssscsecsesssecseesesosecsesssscsecsesssecsecseeossscsecsesssscsecsesosscseesesssecsecsesosecsecssscsecseesssesee 12 2 2 3 ISSUE MANAGEMENT ssoessesssessesseeseessecsesssesssesseossecsecsscssessecsesosessecsesosessecsseosecsessescsecsesossssecserosessessesosessecsesosesseessessecseessessee 13 3 ses edic Ulp
26. Gan ESSE PL serta 3 Page 42 3 3 3 2 1 COVER PAGE Cover Page contains general datas relative to project his identifier and principal reporter assignee and watchers these are useful datas to create installation site kit issue This sheet has the following fields to fill as figure below shows d 29m 20c0 ems Delivery note template version the template of NOTE Delivery Template xls file with this field Excel Parsing plug in knows what informations extract by this file to create project s issues the NOTE Delivery Template 1 0 is the first version Customer the Customer to which refer this document To te Customer delegatr Address the Custom address Date the release date of this document ACS Protocol the identifier used to archive this document by ACS Delivery Media Copies the number of copies of this document Project the project name this must to be present in JIRA system as project SW Version the project version to which issues to be created have to fixed Date the date in which the meeting is held Delivery Responsable the assignee and reporter for this issues tpo be created Installation Site the installation site issues to be created it relates the summary and creation date issue DELIVER T NOTE TEMPLATE 1 0 CUSTOMER e espazio TO Marina Mochi Telespazio 5 p A ADDRESS via Tiburtina 965 00156 Roma DATE 01 09 07 ACS PROTOCOL YIX DELIVERY MEDIA COPIES 2 DYD
27. Level Public Reporter Antonio Vollono Votes 0 Issue Links Convertes Watchers 0 z This issue has been converted from Available Workflow Actions T VEN258 Proposal from ACS to investigate during the de Jl O Reopen it MEN 433 Coherence entre DSL sur IIF InventoryProduct Jj e Operations b MEN 207 VE SL VIP 0005 AVA G n ral 29 z x MEN 280 Input data for inventory a o ssign this issue to me E MEN 284 Image rebuilding exception VINV n e o Attach file to this issue E MEN 262 Frequency for sending inventoried products to J o Attach screenshot to this issue MEN 284 Performances constraints for the inventory n L2 OClone this issue ci Comment on this issue Identifier AIL 0078 cH Create sub task Resolution Date 17iApri08 06 21 PM o Delete this issue Notify Issue to CNES Helene Yadon VEGA Christelle Barbey and Antonio Vollono o Edit this issue DaysSinceLastComment 21 weeks 2 days ago OLink this issue to another issue ri Move this issue rj Email this issue Send issue summary in email o Convert to sub task o Voting You cannot vote or change your vote on resolved issues O Watching You are not watching this issue Watch it to be notified of changes Powered by Atlassian JIRA the Professional Issue Tracker Enterprise Edition Version 3 12 1 299 Bug feature request Atlassian news Hide This action is to cover the following RIDS accepted during the RSL review analsis listing JIRA
28. Ls Sunsenm M Hey aoe 1 Boos None rs Antords Vollono L i Boos None Subscripe Antonio Vollono IS E Us POSA S View only Rewiess Rem Dipepances NO TODE USED ONLY FOR DOCUMENTATION ISSUES SPRIDUGE SSUES SgPROUGS amp j i6 V Y ey 55 coda None Antonio Voltano EEUES TODO n B EAEN p Boos None Subsenba Anton o Vollono ISGUES Waiver aquest i 1 4 Sumecrnh x M fa Waiver Request ai oos None Subscnit Antonia Volano end Staus ibanai notam n a Cnm he t All isswes Dal aee het in a terminal status z 2 Global None Sutesrie Antonio Voltono z Overdue in fe ned der Suhbseriba h do Batu fe eoe going to ba ewertes in the nant sys Boos 3 UR Unassigned isuti Boo None Subsenp Antares Volt n Note that you ca only see pour oem gubaon pent for viel fium EVALUATION LICENSE Are you enjoying JIRA Please consider purchasing jt today Figure 10 Subscription to a filter step 1 In order to subscribe to a filter i e request a periodic execution of this filter User can select the Subscribe link for each filter Select the Overdue in the next 5 days link and the following page will show Advanced Computer Systems 2008 Project Management CUu g e e amp e JIRA User Manual e o ATLASSIAN Doc No PMT MA ACS JI 0001 Issue 2 1 Date 01 May 2010 Page ADVANCED COMPUTER SYSTEMS Hier Subscription ACS Opora F e Modfka Vsus Segun wiit 3rumeno
29. OPEN Tab fields Identifier RID 0185 Originator CNES Helene Yadon Document Identifier VE SL VIP 0005 AVA Document Section Traceability matrix Discrepancy requirements 100 and 710 CNES CNES has intentionnally asked to keep the segment as a whole in the x Hide inventory notto cut it into pieces each of them represnting a site hence a LO data This is for the following reason the inventoriedProduct is the higher level closer to the TM archived produced and CNES wants to be able to investigate any problem over the whole image segment whithout having to reconstruct it from various LO data Recommended Solution Do not spend time investigating the possibility to change the definition of the InventoriedProduct Hide For performance the overhead induced by this choice is marginal 6 PROCESS Tab fields Response From Accepted amp Hide Contractor References to a possible cutting ofthe InventoriedRawProduct at site level shall be removed in the comment of 38 CNES 100 and 38 CNES 710 It shall also be reworded the VE SL VIP 0005 AVA 0050 text FROM Conclusion we suggestto set the status as Converted in Action as this RID is accepted by the Contractor CLOSE Tab fields Status Action Converted Action Item AlL 0079 ae Valter Spaventa Date of First Response 21 Nov D7 05 01 PM Resolution Date 20 NovID7 05 50 PM Notify Issue to ENES Aime Meygret CNES Emmanuel Hillairet CNES Mau
30. Report NCR NCRs can be raised by the Customer after formal System tests of a delivered version to report to the Contractor attention that either System Requirements against which the System has to be deigned or some external Interfaces the System is meant to cope with are not implemented correctly or does not exist at all Formally then it reports something which has not been implemented rather that something which fails to work Important parameters are Description that has to report which requirement has not been covered by the delivered System and the Affected Version as it helps in understanding which version has the issue The clear it is the faster and the easier is the work to close it 2 2 1 6 Risk Sheets RSK RSKs are issued by the Contractor in the moment a Customer Furnished Item CFI or an input foreseen for a specifc date is not delivered by the Customer This lack can impact in the Project costs schedule or performances and therefore its occurrence has to be brought to Customer attention to stimulate a recovery action Advanced Computer Systems 2008 Project Management o JIRA User Manual ATLASSIAN Doc No PMT MA ACS JI 0001 otha baie eA lal AE SYSTEMS Issue 23 TN S Date 01 May 2010 Page 11 2 2 1 7 Waiver Request WVR WVRs are requested by the Contractor with Customer agreement when during the Design it is found that some user requirement brings complexity without benefits
31. Types Schemes are available for configuration in a Project and corresponding managed issue types are provided Large Projects Issue Type Scheme BASIC Large Projects Issue Type Scheme ADVANCED Advanced Computer Systems 2008 Sofware Problem Report Default E Action tems E Review tern Discrepancy Change Request e Mon Conformance Report Waiver Requests T Risk Sheet 1 ToDo nstallation Kit gt Installation Site Sub task Personal Issue Scheme software Problem Report Default E Action tems Change Request Open Paint Review tern Discrepancy e Mon Conformance Report 1r ToDo Waiver Requests T Risk Sheet How To Ticket Logbook Internal Projects Issue Types Scheme 13 Requirement Hardware Item nstallation Kit 3 Installation Site Sub task pen Point 1 TODO Default Sub task 1 Requirement Default a Review Iter Discrepancy How To E Action tems Change Request gofware Problem Report 1 TODO Issue 2 1 Date 01 May 2010 Page 8 2 2 1 1 Software Problem Report SPR SPRs can be raised during the project Design before Operations at each System Build during the Acceptance During the project design phase also the Contractor i e ACS can raise them as an example during the Dry Runs i e the tests run before the formal acceptance to verify the capability to meet the test session scopes Project Manag
32. Unmet i EET CM YX amp Cm c p XR 4 Y Wty lien weeps BORD encore Fl m Sbcrigktion del m jp flee Tm 10032 Wet Marco f avoine fanan i Profile i Lea Oat howe HROWST PROITCTS find t4surs CAAT aisi QUICK SEARCH Fer View Edt Mew Manone Filter Subscription Name ISSUES Change Requests Period Hyr ofi you vesh bo be seat this filter View only CHRs The tammat of thar ip Wwe h m eprenanting edi Zaye Routt and mineter mere can be any combed OCreate neve titer from current Examples 44 55 30m 00m and De Email zero resuts Summary V mad thie Aitei ewan hate ate o itus Teund n issue Type Change Request Ridhi D Sorted by Key descending Subscene Cancel T VALUATION LICENSE Are you enjoying JIRA Please consider purchanng it today srad by Atari JAA the Professional inus Tracker interprice Edition Versior 44160 buga faatuim request Contact Administrat Figure 11 Subscription to a filter step 42 The new page shown will request to set the Period of the execution It is suggested to set 6h to run it 4 times a day The email zero result has to be left unset Manage Fillers ACS Opera F e Mod ka Yeusitze Seguin wiit Xrumeno moart v amp o p amp 4 Y hti ceps BORD emere epon pp lb T m 1002 Uter Marco f avoine Fani Panel Lee Ost am howe HROWST PROITCTS find t4surs CALrATY sew tss QUICK SEARCH rer Yam fat tere CONI View Subscriptions for Overdue in the next 6 days
33. a Project Requirement a by Customer and Contractor requirements have to be set and taken on board i An Open point for the Project Something to be addressed without a given due date on which both CL T Customer and Contractor want to discuss until a decision is taken e g in CNES standards this is z called FICHE DE DIALOGUE EIL NN can be managed Moreover a TODO reminder has been added as a useful repository to remind things to do in the project timeframe It is normally used only by ACS ee ISSUE CODE DESCRIPTION 5 TODO Simple reminder of things to do JIRA has been used to maintain the configuration of Installation Sites and Installation Kits Also those issues are private i e used and managed only by ACS while delivering a SW release to the Customer They are managed by the plug in preparing the Delivery Note see 3 3 2 2 ICON ISSUE CODE DESCRIPTION Installation Kit private Installation Kit private ICON ISSUE CODE DESCRIPTION TC Ticket for an Hardare intervention HWI An Hardware Item Advanced Computer Systems 2008 CICS mare SLIDES ATLASSIAN Issue Date Page Doc No Project Management JIRA User Manual PMT MA ACS JI 0001 2 1 01 May 2010 7 Not all Projects are configured to manage all issues as it is useless to provide the usage of issues which are not consistent with specific Project scopes confusing the user The following Issue
34. also configured by each User One of the most important advantages to have all issues in the same tool is the possibility to be warned advised via email when their Due Date is going to expire Typically Action Items have a Due Date set in the moment they are created In order to be advised the User has to subscribe to the filter Overdue in the next 5 days To subscribe to such filter N B it has to be done only once in the system lifetime select the link Manage Filters and the following page will show Y Manage Filters ACS Opera Fie Mexifxe Veusitrs Segnalibri Weigelt Sinum a v 2 pf tito Jpn nesys E 8080 secure MenageFiters ip ac BUO TRACKING amp PROJECT MAMAOCMENT POOL User Maie Favoine Filter Profile Laa Out AA te HOME BROWSE PROJECTS FIND ISSUES CREATE NEW ISSUE UUICK 512 ANT HI Her View Ed New Manage Filters ISSUES Change Requests Description View only CHRS OCreate new filter from current Your Filters issues Sharing You have no saved fitters These are the currently saved filters you have You con view or delete hem from here Summary Issue Type Change Request GIRAR a how saved fier O Sorted by Key descending Viewable fitters issues Sharing Subscription Author All issues s Fi Any este az eoo None Supscrpe Antonio Valtono ISSUE nar MSE Jobs Sune Vian asia Gia Bsiova None Subsenine Amondo Votano SNCS NOR i s 1
35. been agreed to exist and to be corrected When Customer has convened the Contractor and found and agreement an the effort and timeframe of the Implementation of the change fix of the issue AGREED INSTALL IT The waiver has been done on a specific System Version AIV team confirms that fhe request for waiver has been implemented Le function requested by the waiver has been dropped Waiver mayba closed with a CCN INSTALLED Advanced Computer Systems 2008 Project Management JIRA User Manual i Ae e ATLASSIAN Doc No PMT MA ACS JI 0001 Issue 2 1 ADVANCED COMPUTER SYSTEMS 11 77 Date 01 May 2010 ore Page 56 3 4 1 90PN WORKFLOW m N There is an OPEN point to discuss Login JI http l jira acsys it h d Select the Project Customer Reporter Fill the Create form The issue is open and ready for the assignee fo start work on it Issue is unassigned in the Project but has been given by JIRA of an issue indentifier i e PPP N NN such as CRY 1 Issue is Assigned to a Project Team Member Assign responsibility 7 Project AIV Management backto a i i i i i i i i status OPEN START PROGRESS Issue has to be managed and is actually under fulfillment STOP PROGRESS IN as more info are required This issue is being actively worked PROGRESS on at the moment by the Assignee if d
36. each new make tag command N B No source code display can be done on IRA for security reasons Issue Details QAL Word Tum ACO 312 CosmoACO lt Return to search i Fix make install QLP_PostProc lanis Bot S45 lares Type d SPR x ype Created Friday 11 23 AM Updated Friday 12 34 PM lt lt Previous ACQ 312 Next gt gt Status V Closed Component s None POSONKIE bun Affects Version s 3 1 Priori Sinar Fix Version s None Assignee Marco Favoino g E E SX Security Level Private Private level allows view of issues onlyto given groups Reporter Daniele Altini Votes O ew Identifier SPR 9003 Lc LUE Date of First Response 15 Sepi06 n WOKTUN Acton Resolution Date 15 Sepi06 Reopen issue O Reopen issue RPM Name ACS COSMO QLP Operations D Assign this issue to me O Clone this issue D Comment on this issue O Create sub task O Delete this issue make install of GLP PostProc does not copy correctly the executable in raid cosmo bin All Comments WorkLoq Change History Sort Order A a i The cvs commits can not be displayed for repository libResources atthe moment since the log has not yet been parsed The log will be parsed the net time the VcsService runs If you have OLink this issue to another issue administrators privliges you can hasten the nexttime the service will run in the service section of the Administration pages O Move this issue Committed by jiracvs to QLP PostProc mo
37. problems in the implementation due to changes in the project scenario useless protocols according to ICD s agreed during the System Design 2 2 1 8 Requirement REQ REQs are set by the Customer either at the beginning of a Contract in the form of User Requirements issued at Invitation to Tender time or again User Requirement set to be applicable to one delivery of System in most cases related to an OO incremental design approach 2 2 1 9 Open Point OPN OPN are useful to discuss an Open point for the Project an issue requiring an open discussion with the Customer in order to reach an agreement It is an issue to be addressed without a given strong due date on which both Customer and Contractor want to discuss until a decision is taken e g in CNES standards this is called FICHE DE DIALOGUE It has been found to be very important and usefull in a medium large project 2 2 1 10 HowTo HOW HOW issue is used mostly for stating one for the time being how to manage a specific issue or procedure It is quite close to be a topic addressed by a User Manual and effectively it can be finally inserted into it at the end of the Project Tipically one can set how to test an Antenna Front End or how to manage the installation of a COTS 2 2 1 11 Logbook LOG LOG is an issue supporting the maintaining of a log book of operations Having it on JIRA helps in being the capable to link an SPR to its originating LOG issue It is in fact quite
38. reported below Subcontractors A project role that represents sub cantracxtors ina project Advanced Computer Systems 2008 CCS Event Issue Created System Issue Updated system Issue Assigned System Issue Resohed system Issue Closed System Issue Commented System Issue Comment Edited system Issue Reopened System Issue Deleted System Issue Moved system Work Logged On Issue System Work Started On Issue System Work Stopped On Issue System Issue VWorklog Updated 3ystem Issue Worklog Deleted 3ystem Generic Event System Advanced Computer Systems 2008 Project Management JIRA User Manual ATLASSIAN E PMT MA ACS JI 0001 vas e e 01 May 2010 71 Notifications E Reporter Delete BD All Watchers Delete E Current Assignee Delete o User Custom Field value Notify lssue to Delete E Project Role Default Watchers Delete o Component Lead cDelete o Current Assignee Delete BD All Watchers Delete E Reporter Delete p Project Role Default Watchers Delete E All Watchers Delete E Current Assignee Delete E Reporter Delete p Project Role Default Watchers Delete E All Watchers Delete B Current Assignee Delete E Reporter Delete E Project Role Default Watchers Delete E Reporter Delete E All Watchers Delete o Current Assignee Delete E Project Role Default Watchers Deletes
39. road quide Hi Bei D niaan cen ACO v 1 a hiui ECASMCI ACO EChanrge Vespa ipie Putri betan LOP OLP changes DFH Data Srami OUT A BAG 5 EL seh worm viele nad Porat dena pijo rale wera di alors formal opiate m c lan Ue laaded Fir fe Ir bnga Sampling Vhccdins rgh ACD imig rate WF cwacedi b Alijin 5A Vos FigsPaddiehal bite rebat eee dress Vette PL1t F732 Ead lu gta cR Sabi Lec EG mper Figure 35 Another Example of re configuration of the User Dashboard Advanced Computer Systems 2008 Project Management CU e e e JIRA User Manual C e e ATLASSIAN Doc No PMT MA ACS JI 0001 ADVANCED COMPUTER SYSTEMS Issue 2 1 2s cEEST mic M Date 01 May 2010 TS LR AGE Page PNIS LL eed n age 75 4 4 FAQ 004 WHY JIRA DOES NOT ADVISE ME THAT AN ISSUE IS GOING TO EXPIRE If a User reports this problem you are lucky It means that the User wants to use JIRA at its best An explanation for this problem can be ONLY among next bullets the Issue has not set a Due Date field the User has not subscribed to the filter s reported in section 3 2 1 1 1 the JIRA notification scheme for this project has been changed it is not Large Projects Notification Scheme See FAQ 002 for possible reasons of this mis configuration 4 JIRA site is down Advanced Computer Systems 2008 CCS ADVANCED COMPUTER SYSTEMS 7 T CE NL 7 ae j Project Management e JIRA User Manual e AHA ACA e
40. that have as fixed version the SW Version value see paragraph 2 2 1 excluding the installation site kit issues created with this template This page is therefore filled and inserted in an email reply directly by the Excel Parser Plugn once again as attachment sent after all issues creation These fields are as figure below shows a JIRA Identifier the identifier that Excel Parsing plug in add to issue when creating it it depends on project and issue type as example IST 0001 b JIRA Key the key project s issue that JIRA uses to archive the issues C Affected Version the affected project version d Issue Summary the issue summary reported in second sheet e Issue Status the issue status it can be open or closed or verified Identifier version Summary Status moam ACQMS ES eos Definizione della procedura operativa per sss EET T pes aca se sostituzione della macchina csk arf in caso di crash Closed Technical Baseline Update and handling of Del NETNET 0 tm TDO 9008 CC ad Definizione della procedura di ice sdf in caso m d di AEEA Closed Closed MTA E Closed TOODO ACQ3UB Cleaning of ThinLa aun dir Closed TDO 9020 ACQ386 Rolling Policy Configuration Closed Installed CHR 0014 ACQ 434 325 Mew SAR Science Data Description and GLE Processor upgrade Installed CHR0015 ACO436 Management of Calibration Modes VDCU filler Installed Controllo dei range di
41. the issue being it a specific log file D RESOLVE ISSUE Sets that Assignee has resolved the issue REOPENED RESOLVED z an issue indentifier i e PPP N NN such as CRY 1 Pp REJECTED LOSE ISSUE lt i OR nt set To HOLD P Project f d W T P E s E if informations given are not sufficient to troubleshoot the issue SPR or the bug is not repeatible or the resolution of the bug is dependent k on an external event actor e g installation of new HW or its fixing the bug status set to HOLD awaiting to be troubleshooted again when the problems preventing its resolution are removed if informations given are sufficient to troubleshoot the Issue SPR and bug is repeatible the Assignee has to correct the bug the Assigned has resolved the issue on the i source code has tested at unit level the fix He commits in the source code configuration control system CVS the fix reporting the Issue i Identifier such that JIRA can trace that the fix has been done an a specific module version A resolution has been implemented and tested at unit level by Assignee It is now awaiting verification by Project AIV From here issues are either reopened or are closed Fix has to be tested at System Level i e in the Reference System After staus is set to Resolved this state confirms that its Resolution has been Verified by the AIV team having installed it into the
42. validit nell input SE cee dell 4cqPlan locale nel caso BITE Simplified Verified ST 0001 ACQ542 CUGS Matera Open ENS nn ae Advanced Computer Systems 2008 Project Management JIRA User Manual Doc No PMT MA ACS JI 0001 ADVANCED COMPUTER SYSTEMS Issue 2 1 Date 01 May 2010 Page 45 3 3 3 2 4 OUTPUT Returns an email with the following format and with attached the same excel file with the third page filled Advanced Computer Systems 2008 Project Management JIRA User Manual ATLASSIAN Doc No PMT MA ACS JI 0001 Epi Mu Issue 2 1 A SSS ay Be Date 01 May 2010 a hu m AN 4 v Page 46 3 4 HOW ISSUES ARE EVOLVING Workflows each issue has to undertake Each issue has its own statuses For each issue statuses have to undertake to a workflow see 3 4 1 for generalities and following subsections for each issue workflow JIRA controls the statuses for each issue and guide the user in the correct sequencing during the issue lifecycle Whoreceives email warning on the issues JIRA emits an email to e The Reporter of the issue e The Assignee to the issue e All the Watchers of the issue Watchers are those users having seen an issue in which they are interested in and have requested JIRA in the left pane of the issue detail page to add their login to the watchers list Each Project has a Role defined as Watchers and therefore each project can set a l
43. via email Advanced Computer Systems 2008 Project Management JIRA User Manual Doc No PMT MA ACS JI 0001 Issue 2 Date 01 May 2010 Page 82 ATLASSIAN ADVANCED COMPUTER SYSTEMS While creating an AIL as a follow up of an RID it is suggested to use the following standard AIL lt summary gt _ Update document RID Document Identifier version RID Document Version AlL description This actions has been added to manage the following RID lt key gt use JIRA RID lt Key gt 1 RID lt Key gt 2 RID lt Key gt 3 In this way JIRA will automatically show a link to the RIDs into the AIL page id s Moreover it is a good practice to link the RID s with the corresponding AIL using the link capability of JIRA Next two figures show how a RID and its generated AIL should look alike User Antonio Vollono History Filters Profile Log Qut af HOME BROWSE PROJECT FIND ISSUES CREATE NEW ISSUE ADMINISTRATION QUICK SEARCH Issue Details CML Word Printable Key VEN 328 VENUS VIP x Return to search 3 SUME Update VE SL VIP 0005 AVA for RSL RIDs Issue 26 of 33 issue s Type amp Action Items Created 20 Now 07 05 40 PM Updated Yesterday 05 21 PM Due 14 Dec D7 lt lt Previous VEN 328 Next gt gt Satus A Closed Component s None TESORKIORE FORG Affects Versionis None PIENE ad eios Fix Version s None i Valter Sp t n ae Joe Security
44. 1 for Action Item AIL 0001 for Risk Sheets RSK 0001 for Waivers WVR 0001 for NCR NCR 0001 for RID RID 0001 for TODO TDO 0001 N B while creating an issue reporter may not know how to fill it as it depends on the number of issues of the same type already created It is suggested in such cases to fill this field with XXX NNNN It will be then a task of the Contractor Team opening the issue to set it with the correct values External Reference When an issue is open in a phase of the Project e g AIV at system level it may have also an external identifier this filed is used to mark the reference to such identifier Affected Versions Only For Developers or Project Managers The Memo tab can be used to set the security level to either Public or Private Advanced Computer Systems 2008 Project Management CUu g e e JIRA User Manual e o ATLASSIAN B PMT MA ACS JI 0001 ADVANCED COMPUTER SYSTEMS 2 1 01 May 2010 22 3 3 1 4 NCR SCREEN The Non Conformance Reports have the following create scheme User Antonio Vollono Filters Profile Log Out B A HOME BROWSE PROJECT FIND ISSUES CREATE NEW ISSUE ADMINISTRATION QUICK SEARCH Create Issue Step 2 of 2 Enter the details of the issue Project Cosmo ACQ Issue Type e NCR Memo Tab Summa identifier X99 NNNN for SPR SPR 0001 for Action Item AIL 0004 for Risk Sheets RSK 0004 for Wai
45. 5 days Subscriber antonio vollono T Key Identifier Summary Assignee Reporter Pr Status Created Updated Due Affects Version s e ACQ 300 CHR 0007 TLE has to be managed as a three line element file Antonio Vollono Antonio Vollono e e Submitted O2 Sep 06 O5 Sep 06 OG Sep 0G 3 1 Figure 13 Subscription to a filter email format Advanced Computer Systems 2008 Project Management CUu g e amp e JIRA User Manual e o B PMT MA ACS JI 0001 ADVANCED COMPUTER SYSTEMS ATLASSIAN 2 4 01 May 2010 11 3 2 1 2 BROWSE PROJECTS PAGE The first time the Browse Project link is selected in the Dashboard the following page shows Browse Projocts ACS Opera Fie Modfvs Veusktre Segnaibri Weigel Slruseerti 7 Cl mewn sche i o v d wv p e a ME hipija msys i BOBO secur e BromesePrejects ppa User Marte Faveine History Fitters Pietie Laa Oss G O CREATE NEW ISSUE UUILK SEARCH Browse Projects The table below shows e projects within JIRA The projects are grouped by category where applicable Category ASI Projects Project Key Cosmo ACO ACO Category ESA Earth Explorer Projects Project Key Lead unt ADM Aeolus APF APT Antonio Vollono Nip aww arsy knowledge Tree Coss OTS OTs han F amoso Cms PPS CRY Ant tonio Vollono hiin Mera acing WknertedaeTree hip eww acers SkneetedaeTree EVALUATION LICENSE Are you anoying JIRA Pisara consider purcharing it today Powered by AGARAN JIRA the Professiona
46. 8 3 4 1 11 LOG WORKFLOW The need of a LOG to be written i reporting events while operating Login JIRA k rhe System is detected htip jira acsys it Select the Project Fill the Greate form This fs an End Sate The goal of this issue It to NOTIFY the event SUBMITTED Advanced Computer Systems 2008 Project Management e e JIRA User Manual S Mt e ATLASSIAN Doc No PMT MA ACS JI 0001 Issue 2 1 ADVANCED COMPUTER SYSTEMS d re Date 01 May 2010 4 7 tee d Page 59 3 4 1 12 TDO WORKFLOW a D fA TODO has been detected Wa 1 i have to record it immediately in j Login JI htlip jira acsys it 1 order to remind an action TLLREREREEERLREREEERELRERREREREREREREERERSEEEEEE nri i Select the Project Customer Fill the Create form The issue is open and ready for the assignee fo start work on if email lssue is unassigned in the Project but has been given by JIRA of an issue indentifler l e PPP N NN such as CRY 1 Assign responsibility Issue is Assigned 4 email toa Project Team Member Assignee Project AIV Management START PROGRESS Issue has to be managed and is actually under fulfillment STOP PROGRESS as more info are required IN PROGRESS Thus issue is being actively wor
47. ATLASSIAN B PMT MA ACS JI 0001 ve 01 May 2010 76 4 5 FAQ 005 SHARED DASHBOARDS One very useful feature of JIRA since 3 13 is to give the possibility to create shared dashboards and to apply for them Once Dashboard is created can be shared with the following procedure Select the Manage Dashboard link on the HOME page of your account Find the Dashboard you want to share and click on the corresponding Edit link in the example we shall suppose to require the sharing of the myDashbord template for PM dashboard Use the Add Shares pull down to decide to share the Dashboard with users having right to enter a given Project in the exaple we shall assume to share it with ADM LTA project Advanced Computer Systems 2008 Antonio Yollono Filters Log Out A e QUICK SEARCH PDS myDashboard USNG Manage Dashboard dr create new isers groups or create a new user or backup JIRA data as XML e JIRA or modify global permissions Manage Dashboards This page allows you to manage all dashboards created by you as well as view dashboards shared with you by others O Create new dashboard O Restore Defaults Dashboards My Popular Search Name Author Shared With Operations wy System Dashboard System Shared with all users FY Copy myDashbord template for PM Antonio Yollona Private Dashboard RI B A Full configure Edit Delete Copy Dashboard containing all
48. COST SCHEDULE or NB en JIRA PERFORMANCES http ijira aceys it Select the Project Project AIV Management Fill the Create form PREPARED An Issue has been prepared bul not yel issued or notified to Customer Occasionally at BID time Customer can aset draw in its Risk Management Plan a HT m number of issues that can become object of a formal Risk Sheet ISSUE IT esate The Risk becomes possible so it is the time to consolidate it ISSUED issu has been completely assessed but nof yet notified to Customer REPORT IT TO CUSTOMER It is time to bring it to Customer attention REPORTED TO CUSTOMER Issue has been notified fo the Customer formally via FAX CLOSED IT Issue has been Vernfied and can be closed if the Risk is mitigated by fhe Customer and or Project activilies miligale t Project AV Management can close it CLOSED Advanced Computer Systems 2008 Project Management JIRA User Manual e ATLASSI AN PMT MA ACS JI 0001 vas e ADVANCED COMPUTER SYSTEMS 3 277 01 May 2010 As Viv af 53 3 4 1 6RID WORKFLOW N ADocumentcontenthastobe x gt i corrected at a Project Milestone E wr a http lljira acsys it b E Select the Project Customer The issue is open and ready for the Fill a n assignee to start work on it H the Creste form RE DISCUSS MT SEn E E 8 a I NTE T EAA RE DIS
49. CUSS IT Issue goes back to OPEN Issue goes back to OPEN Action has to be analised p MEM a DN i A hb REQUIRES DISCUSSION M Da REQUIRES Before to take any action y CN ME the rid has to be 2 BAI DISCUSSION discussed with the Customer h AIV z ME in a meeting or directly on JIRA Management L ux NS y uw Issue CAN be answerd i i i and or Recommended Solution is agreed i WITHDRAWN IT JL b ME i ia S CLOSE IT WITH EXPLAINATION i p WITHDRAWNED pig E i Issue has to be closed as there is CLOSED WITH ES j do to fulfill it or no activites have Ss O Sa ee IM EXPLAINATION to be done s Management L d b i CONVERTED IN ACTION Issue has been converted into an Action Items CONVERTED No IN ACTION CLOSE IT PERMANENTLY Generated AIL has been close so close this issue definitively CLOSED AS ALSO ACTION IS CLOSED Advanced Computer Systems 2008 Project Management e e JIRA User Manual S LIA Ar e ATLASSIAN Doc No PMT MA ACS JI 0001 Issue 2 1 ADVANCED COMPUTER SYSTEMS rap Date 01 May 2010 AAA T Wr apt d Page 54 3 4 1 7 WVR WORKFLOW i i j The need of a DROP a mime Requirement ogn m http jira acsys it a has been decided F Project AIV i O a eee oi Select the Project Management Fill tha Create farm SUBMITTED When fhe Contractor sends fhe request for wa
50. D robot set as CFI for ACS ATL 0011 antonio vollono Update STD AIL 0012 paolo spera Update proposal for XSVE equipment AIL 0013 paolo spera Verify known bugs of CFI libraries AIL 0014 paolo spera Update C2 PDS financial proposal The email shall contain as attachment the original excel MOM TEMPLATE 1 0 with the third page the Summary Page filled including the JIRA issue unique identifiers At this moment the MOM can be printed and signed formally from the Meeting Partecipants Advanced Computer Systems 2008 Project Management CU g e e e JIRA User Manual e e ATLASSIAN Doc No PMT MA ACS JI 0001 Issue y Date 01 May 2010 Page 35 If the model template send with request is a NOTE DELIVERY TEMPLATE 1 0 model the reply has the following format Oggetto JIRA MOM Parser Plugin processed successfully file C2 MN A4C5 G5 0201 vl xls Da jira parserliacsys it antonio vollonofacsys it This email has been sent by A CS JIRA Excel Parser Plugin version z U Please DO HOT reply to this email but log into JIRA to insert your coments and or to process the issues JIRA http jira acsys it TEMPLATE MODEL DELIVERY NOTE TEMPLATE 1 0 PROJECT Cosmo ATCO Si VERS ICOM age DELIVERY RESPONSABLE michele appice Humber of Installation Sites found l DOGS FAM Humber of Installation Kit found l ACS COSMO DIS 3 3 4 i5385 rpm The email shall contain as attachment the original exc
51. Developer has to make a CVS tag and report the JIRA issue identifier as a comment see next sections for details JIRA will then automatically log into the issue which CVS module has been corrected and therefore link the source code to the JIRA issues Advanced Computer Systems 2008 Project Management JIRA User Manual ATLASSIAN Doc No PMT MA ACS JI 0001 EM SYSTEMS Issue 2 1 AMA Date 01 May 2010 Page 69 3 8 HOW JIRA LINKS TO CVS TAGS Each time a Developer fixes an issue he has to run a make tag He ll be requested by its editor configured with CVSEDITOR to add a comment The comment shall include together with the motivations of the tag also a given text section for JIRA This comment i e any comment given while making a cvs tag shall be parsed periodically by JI RA looking for a JIRA issue identifier Fri Sep 15 12 29 07 2006 Rev 1 4 lt marfav gt Fixes JIRa issue ACQ 312 Makefile fixed adding INST EXECUTABLE env variable due to the mismatch between module name and binary name On JIRA a recording text in the Version Control tab of the Issue Details page will be shown In previous example issue ACQ 312 has been fixed by a modification done by Marco Favoino on the module QLP PostProc in its revision Rev 1 2 The wording ChangeLog txt is common to all Version Control views as the cvs tag is made available to JIRA in this file updated for each CVS Module upon
52. E E O E E E E E E DER ameiee 16 3 3 1 2 AIL SCREEN eene RARE E E E E E E E E E E E E EE 18 3 3 1 3 E EA E E S oir E E E A EEEE EN EE EE S E e E A T A PE E EA E E A E EUUDE 20 3 3 1 4 NCR SCREEN MN 22 3 3 1 5 RSK SCREEN arema Cera T A E E E E 24 3 3 1 6 RID SCREEN Mee rn 27 3 3 1 7 WYR SCREEN mira oH GUN E E E EE E E T E E E 29 3 3 1 8 REO SCREEN eed cc DER Fred UEM ERG E EE EEEE E E E EE E Ttne Tore 30 3 3 2 CREATING ISSUES AUTOMATICALLY i ccwincvinsassssnarosnconsienovcsnnssnsanaseidensapasascinsavaienbensbinnbacddeuabseaeseadsbasimabidabinabinewimsbibacreabucennesens 31 Serra FEF E ets a wA cacievenssmietiacseie veneantiadeaceeletepoienetereneistencitateecrieraaientieuensaeennt 32 aol IOWA the EFI DIE oen nace aecan mM aeanmvaiiaaenncatasceaieanwsseraiaeauaiaieontaasaiaomiesaveud vesieaeunsadalsenscau scan EEOAE ENEEK E TEOSA 32 3 3 2 1 2 Fill the template during the meeting visinessnasveveveviowmacenicedatenmriewsiidcannaaceavievanaitninieraneenblesiouedenesiannindeumueddananamevaroumaaniewalmnente 32 33 213 Send the mom to JIRA Parser plugin via emails vue rte REX IRA ERRYY edness Y YIN MEYER SA AS Y een eeMiamlemnas 33 3 3 2 1 4 Disclose the mom formally to the meeting participants usesesessesesessssseeeeeeene nennen nennen nnn nnn nnn nennen nsns 35 3 3 3 MOM P rsing ERIT o o EEE a aa aeaaea oD anniren 36 333 LL COVERPAGE nenies ne EE E EE E EE EE E E E E E E E EE 37 3 3 3 1 2 DE AILS PAGE ccc E
53. EDE EVE HEU RUE FEM UM EE S Pe EM EAS NM UEM M E DD EE D LS DM E D LL ULEE 68 3 8 HOW JIRA LINKS TO CVS TAGS uisvici odia eu UNE PRUDENS EREAFNREFMPd FiNIFAS FUN HUM MF QUU MEME EK NND IF UP R i ia aaa DFEN MEA MER 69 4 FAQ FREQUENTLY ASKED QUESTIONS i eeiebske3ukeravala eee ene EXVPURPE EXEC EC PEXFEPGEOEXRI C DEO GI CIV FOR Kore R URN FUR UON ORG A UU eR rao dh V a NO RI FR B DR d Ru a E o 70 4 1 FAQ 001 WHO IS NOTIFIED BY JIRA VIA EMAIL AND ON WHICH EVENT ccsccossccsscccssccnscccssccnscccssccnsecescccesccuseccesccuscccesccuseceescouscess 70 4 2 FAQ 002 DON T WANT TO BE SPAMMED BY JIRA 9 rib prx MEXYR RYMER AER EPUM ER PMMCON E P EREXVOMIEEM VER EUM EFIE ER QUEM EINER EAR P REM FER EEUU EVI MV 72 4 3 FAQ 003 GOT LOST AFTER LOGIN ON JIRA HOW TO MAKE IT EASY ssccsscccssccnssccesccnssccssccnscccesccesccessccesccuseccesccuscccesccuscceesceuseess 73 4 4 FAQ 004 WHY JIRA DOES NOT ADVISE ME THAT AN ISSUE IS GOING TO EXPIRE sscccssccsseccssccnscccssccnsccscccesccuscccesccuscecesccuseccesccuseess 75 4 5 FAQ 005 SHARED DASHBOARDS i i sioe peti bue ep Hao Gen Ele p RR np PA RI Id FPbbK ERE DU dp Hd Pec Y LR pUb UE PMMDI SNP NEP M MMMUDKCE NM eL CMM pP bMN OPE PPP REP E KC NM GE 76 5 ANNEX A KT DMS AND JIRA CREATION FORM usepkx ibskk Gui RE E UER EUR REPE EMEUE EON ODER URORIUE MEM NE REA ERN R IER FE ERENE PATER NE EE RI ER DHENE RE ER siise 79 6 ANNEX B CORRECT HANDLING OF RIDS ieissieua sa va vx v PN uM R
54. EETANEEREME AR EPI 73 Figure 34 Example of re configuration of the User Dashboard ccccccccssssssssssssseeccceceeecessaaeessssecseeeeeeeeeeeesesaeeesesseeeeeeeeeeeeeessssaaaessseeeeeeeeeeeeeee senes 74 Figure 35 Another Example of re configuration of the User Dashboard ccccccccccscesssceeeessseeececceceessesaueusasesseeeeeceeeeeesssauaaessaseseeeeceeeeeeessaaaaees 74 Figure 36 Correct handling of an Action closing a number of RIDS cccccssssssssseeeeccecccceseceeaaaeeessseeeececeeeesesseeesauaeesseeseceeeeeessasaesaaaasssseeeseeeeeeees 82 Figure 37 Correct handling of an RID closed with an Action ccccccccccccccccseessssseeecececeeeesaeesssaasssssseeececeeeeessaaesauaaeesseseceeeeeeessssaaauauseasseeseeeees senes 83 Advanced Computer Systems 2008 Project Management o JIRA User Manual ATLASSIAN Doc No PMT MA ACS JI 0001 ADVANCED COMPUTER SYSTEMS Issue 2 1 AA uA orm MA Date 01 May 2010 WI T X fees AN 3 Page 1 1 INTRODUCTION 1 1 SCOPE The scope of this document is to provide useful information on how to use JIRA a web based tool developed by Atlassian see http www atlassian com for the Project Management of all ACS Projects ATLASSIAN W JIRA Customers U accenture s Jo Le V Mir invent ee PacewmiewoustGores HSBC lt gt JBoss m m a division of Red Hat amp SUN Raytheon Borland PIXAR pe cisco e s LL NOKIA Disne
55. EXT STATs No issues Figure 29 the Roadmap view Advanced Computer Systems 2008 Project Management CUu E JIRA User Manual e e ATLASSIAN No PMT MA ACS JI 0001 v 01 May 2010 66 3 6 2 HOW TO ADMINISTER SYSTEM VERSIONS AL ai Sa In order to create a new System Version access the Administer Project link in the Browse Project page N B only granted users belonging to Project Manager s group of each Project can administer a project and handle version Components Versions rj Add a new component ri Manage versions displayed in the order of newest first Select assignees for c onents o ct assig rcomp d 3 3 i ADM Edit Delete 32 eeu i AM Edit Delete ik CCN 01 Edit Delete 31 3 30 54p 06 f CM CF Edit Delete 9 312 114Jul 06 it Decrypto Stub CFI Edit Delete B31 16 Mayi06 is Target H Platform CFI Edit Delete ik Test data Edit Delete g 31 20 May 08 ifft Test software Edit Delete g 3 0 O4 Apu DB G 21 14 Nov 5 g 2 0 18 Man05 g 1 0 05 Nov D4 Figure 30 the Project Administration view Version and Components section Select on Manage versions link in the Project Administration view Add Version Version Name Description Release Date fr Schedule 33 X The new version will be added chronologically after the selected version It will appear abowe the selected version on the list Select Before First Version to add b
56. Generation Antonio Vollono g Shared with all users antonio vollono Antonio Vollono amp l Group VENUS Quality antonio vollono amp project VENUS VIP System dh Shared with all users Project Management CU d e B e JIRA User Manual e o ATLASSIAN B PMT MA ACS JI 0001 ADVANCED COMPUTER SYSTEMS 2 01 May 2010 79 5 ANNEX A KT DMS AND JIRA CREATION FORM Fields for JIRA and Fields only for Fields only for KTDMS JIRA KT DMS Fill and email it in WORD format to claudio nasutiG8acsys it and antonio vollono acsys it 11 free text e g Cosmo ACQ Project user as name surname 3 digit string e g ACQ Developers group surnamel name2 surname2 namel surnamel name2 surname2 Customer group nmamel curnamel email surnamel emaill name2 surname2 email2 name2 surname2 email Project Managers group namel surnamel Surnamel name2 surname2 name2 surname2 Default Watchers group namel surnamel email surnamel name2 surname2 name2 surname2 email Subcontractors group namel surnamel email surnamel emaill name2 surname2 email2 name2 surname2 email For ACS staff just list name surname e g antonio vollono For non ACS staff list both name surname and his her email e g bill gates bill gates opensource com I REQUEST TO Vian name surname emaill ENABLE WORKFLOW S name surname emaill ON WORD DOCUMENTS I name su
57. MT bM EISE ATEM CRM MED M DE nU E 54 3 4 1 8 er REDUX HEUS EURLEMUM EREUDDMERI na a UM T MEL ET AAE OA O RUNE HR FOE ADE N ET A ESIa E EDANE 55 3 4 1 9 OPN WORKFLOW MP n E E A E A n 56 3 4 1 10 HOW WORKFLOW sorrienni E r E E EEE EA EE OEE AN S 57 3 4 1 11 LOG WORKFEOW erence aren E E EE T m mene 58 3 4 1 12 PDO WORKFLOW reres e rnc o ctr pcc a E TA 59 3 4 1 13 TCK WORKFLOW TPMSRNIRCANTNANRINEBIEROITSIRIUT TIENE TROU TDIESUTTIUENE AES E EAEE ENEA ENEE ENE 60 3 4 1 14 HWI WORKFLOW aarrscodassentnnnasimnacsdenaiaee eso paceniniaosiaaspaennasnindespwanelensneaanedsavnssinwansnnin deasenmseonnmabadensanbudensaaa UR DUM ANNE AD DUI FAL IKE DUI 61 3 5 HOW TO MONITOR PROJECT ISSHES uisinodiesuies sede ode tian TR rH derit Dios pida IMS DUMbuc de sisheiYa roisses Eni eS rE aE Eo Fa OSEE DUI Dess Pi MUR RUE 62 3 6 HOW TO MANAGE SW VERSIONS s isuaaEeoEspO SROENUSRRROKRESEMRS Ex DRM ROS PEEUDLECU RU EM SN a SFMR PUEDES ADR PES ERU MUST SRM EIDEM MU UK DM ROLE CERE MREC 63 3 6 1 STRATEGY FOR SYSTEM UPGRADES i iicevesis Via tU REPEUTERU UI VIDES LO PQINUVEVDRDE TA UIDES CURA UPCV UV EQUI VA DIE EVE CRNOKKE DERPDIGIE EPI P EM IRE a asna EE 64 3 6 1 1 VERSIONS MANAGEMENT feme H5 m m m 64 3 6 2 HOW TO ADMINISTER SYSTEM VERSIONS Lai ukkd dad ua EYE ERSNEMASREAEREREEND TEMERE MEN RREREME ERR EM FREE QUE EMEN RM REM Faber d d RM RR RE a Ead iK 66 3 7 HOW CVS IS LINKED Usa ce ed secure eevee enact geese asE FEE P
58. N such as CRY 1 Assign responsibility j Project AIV Management Issue is Assigned toa Team Member backto 5 status OPEN START PROGRESS Issue has to be managed and is actually under fulfillment STOP PROGRESS IN k This issue is being actively worked as more info are required PROGRESS on at the moment by the Assignee if during the action implementation et more info are required from the Reporter the Assignee set the status start the action fulfilment back to OPEN requesting by means of a comment the Reporter to add more details PROPOSED FOR CLOSURE Issue has been implemented PROPOSED FOR CLOSURE Issues in this state are those which have been implemented but need Customer confirmatin before to be Closed REOPENED Customer has to convene wit the Contractor on issue fulfillment di REOPENED p M When the fix does not work at Ny p System Level Customer i CLOSED Issue has been Verified and can be closed Advanced Computer Systems 2008 Project Management e e JIRA User Manual S LA AC o ATLASSIAN i PMT MA ACS JI 0001 vas 01 May 2010 50 ADVANCED COMPUTER SYSTEMS 3 4 1 3 NCR WORKFLOW A lack on the System implementation hasbeen i detected in the System Lagin JIRA http jira acsys it
59. O 8 Figure J0 s Subscription to atilter step ET enisinia uk d Mr UH UR dr ro E bea af a mta i la deme en ru be ma ed anra cin UR dud 9 Figure tI SUDSCHPtHON tO a TIer 2 SLOP PR nn 10 Figure 12 Subscription toa filter step H3 ccsscnmsaconnanjanmteneicenmenmicerncermsasigeauss EEE EEE OT EEEO TE RO NOR OKEE KONT mania QA RR RARO D GE 10 Figure 13 Subscription to a filter email FOEDE eene aspe EE RPEEERRU perdu MD ORE EROR EERER tI ES FU VR TRUE FERE ERR a UR eV RRNCC HRK pe apu RS QE RE CR KR ir 10 Figure 13 Browse Projecrs malti page cuisses enko sta Pour donnerons EEEE E aua xit ted sax Unt EEEE E EEEE E E EOE EATE SEESE ES E EA 11 Figure 15 the specific Project page recall to fig 5 eseiiiisssssseeeeeeeennnnnnenennnnne nn nnnnnnnnnnnnnnnnn nenne sss nnn n ai ann nennen ness s s sss s assa a ser resi earn nnns 11 Fig re 16 Project i i egicH PT 12 Figure 17 cag 6 lt 1 9 deo e201 mc 12 Figure 18 the specific Project page recall to fig 5 0 cssssssssseeecccececeeeeessaseesesseeeeeeeeeeeessaaaesaeeeessseeeeeeeeessssuaeeussssseseceeeeeseesseuuuagen rasa annees 13 Figure 19 PAS EN Ei OAN a 15 Figure 20 Create an issue step 2 icine ci ica sien ee iin iinet s ee ln etnias usu Kata bine IT in hint nd Sopa hie EUH Nn dmi au gc dhdtse adenine ann
60. Project Management o JIRA User Manual ATLASSIAN Doc No PMT MA ACS JI 0001 ER Een m SYSTEMS Issue 2 1 EE gt Ms RA Date 01 May 2010 CN erras ia EN Page i Project Management JIRA User Manual JIRA SUM PMT MA ACS JI 0001 Issue 2 1 Date 01 05 2010 Advanced Computer Systems 2008 Project Management CU g ur 2 JIRA User Manual e ATL ASSIAN E PMT MA ACS JI 0001 ADVA 2 A ee ae 01 May 2010 Document Signature Table APPROVAL TABLE 01 09 2007 Name Funtin Signature R Medri ACS Managing Director A Vollono Head of Space Application Department Head of Environmental G P i diis Application Department Name Function Signature Date Author A Vollono JIRA Engineering 01 09 2007 JIRA System Admin 01 09 2007 Quality Assurance Q A Manager 01 09 2007 Distribution List Internal Distribution Name o J Noe Copes X All ACS Employes External Distribution All ACS Customers web access on KTDMS Advanced Computer Systems 2008 Project Management CU e JIRA User Manual a e ATLASSIAN E PMT MA ACS JI 0001 2 1 AA a ay A 01 May 2010 PA UR MIC de te ii Document Change Record ine Reason for Change Changed Pages Paragraphs Review A Approval 1 0 R 04 09 2006 Fistlssue Je 1 2 01 09 2007 Added FAQs section and the MOM parser plug in developed by ACS 2 0 01 11 2008 Modified workflow f
61. Project itself It is very important to clarify the delivery of the Development Environment has its reason to exist only as a formal contractual duty but that the system versions independently from the classification reported in next section have to be issued and maintained from the unique Configuration Management system under ACS responsibility installed in ACS Moreover Run Time Environment has to be released for each system versions while SW modules modification done by the Customer at Customer Premises on the SW source code delivered at a formal milestone in the Development Environment have to be considered by ACS outside the Contract and can not be maintained Reasonably in fact ACS maintains only the CVS space installed centrally at its premises as it feels free to upgrade the SW Modules with modifications induced by anomalies found on other Projects System in a Project may have different versions sometimes also referred as releases and they can be categorized with the logic defined in next section 3 6 1 1 VERSIONS MANAGEMENT Each SW version delivered can be seen to belong to one of the following classes DESCRIPTION VERSION IDENTIFIER MAJOR RELEASE These releases are meant to be used in opening a Contractual Milestone such as Build1 Build2 Build 3 or upon major modification of ACQ SW Module upon jointly decision of Customer and ACS MAINTENANCE RELEASE After a MAJOR release after the testing session a nu
62. R ERNENEREMIES EFIE ENQENEnU MU SIME EPA UM UM VON CREF EPI EN N EN Mu MIT UPIUV UEM EUR EN Fu E NL SM PA EVEN P MISI UME 80 Advanced Computer Systems 2008 Project Management e JIRA User Manual e MA ACS JI a ATLASSIAN s PMT MA ACS JI 0001 ve SYSTEMS 1 T TSA 5 za 01 May 2010 f PEE 4 pi vi TABLE OF FIGURES Figured login page DBIOFB SEEBSSI oT NI ren nr NR ena OTe E Re PTT ee Nee re Me dM ee SUME eee eee TURRIM nee 2 Figure 2 the Bug List Pape shown as logged I ascvecn ducis ee HAM NO ANER VARIA G HIVER do E nannies Unc S DRE NH QU a A PERS ONERE pU Y Hii DER GIN 3 Figure 3 the Projects navigation BOTLIBE vasamesqentpeui apa dne hup ID MPRA EIE EBIUDEApE UE ENSOR EON EE AAEE EEEE RM DIAM R MPPUA IRApH TUE DR PROIN VERA REAL SEEE EE REEE S 4 Peurred the specie eje dio RTT 5 Figure 5 issue not in IRIS Rz US Mem m 6 Figure 6 Issues Assigned to Me no issue CASE cccccccssssesssssssssseeeeeecccccseeeeeasssssesseeeceeececcesuacaaasssseesseeeeeeececssseaauassseeeeseeeeeeceess eeeeecesessuseaaassseeeess 6 Figure 7 Issues Assigned to Me pending issues available ccccccccccccscsesssesseeeecceccceessecsesausesssseeeeceeeeeesssaeesauaeesssseeeceeeeeesssaaasaaaeaeuseees rennen nnns 6 Figure 8 Issues statistics DOT qH NR m E 7 Figure o Saved I ES oreeson AE DIU DSKTED UR VERO INVADERE UO Du E ND EE E EE UNIDO E SRM UNA DU NI SKPX EVENTO EEE
63. SI AN Doc No PMT MA ACS JI 0001 Issue 2 1 ADVANCED COMPUTER SYSTEMS Date 01 May 2010 Page 18 3 3 1 2 AIL SCREEN The Action Item has the following create scheme Advanced Computer Systems BUG TRACKING amp PROJECT MANAGEMENT TOOL i User Antonio Vollono Filters Profile Log Out B 2 HOME BROWSE PROJECT FIND ISSUES CREATE NEW ISSUE ADMINISTRATION QUICK SEARCH Create Issue Step 2 of 2 Enter the details of the issue Project ADM Aeolus APF Issue Type E Action Items Tab 3 Memo Tab 2 Summary identifier OOV NNNN for SPR SPR 0001 for Action Item AIL 0001 for Risk Sheets RSK 0001 for Waivers WVR 0001 for NCR NCR 0004 for RID RID 0004 for TODO TDO 0001 N B while creating an issue reporter may not know how to fill it as it depends on the number of issues of the same type already created It is suggested in such cases to fill this field with XOXX NNNN It vill be then a task of the Contractor Team opening the issue to set it with the correct values Priority Minor OU Assign To Automatic v Assign to me Description CES Due Date Fa MOM identifier Minutes of Meeting identifier Cancel Figure 22 Create an AIL The explanation of the various field is given in next tab mandatory fields are set in orange while filed which maybe not filled are set in green A synthetic description of the issue XXX NNNN
64. SIAN Project Management JIRA User Manual Doc No PMT MA ACS JI 0001 Issue 2d Date 01 May 2010 Page 26 Advanced Computer Systems 2008 Project Management m JIRA User Manual o 6 ATLASSIAN Doc No ene Ian Issue ADVANCED COMPUTER SYSTEMS x s Date 01 May 2010 N12 ou t ELE d Page 27 3 3 1 6 RID SCREEN The Review Item Discrepancy used only for documents have the following create scheme Create Issue Step 2 of 2 Enter the details ofthe issue Project ADM Aeolus APF Issue Type SP RID Summary identifier NNNN for SPR SPR 0001 for Action Item AIL O001 for Risk Sheets RSK 0001 for Waivers WVR 0001 for NCR NCR 0001 for RID RID 0001 for TODO TDO 0001 N B while creating an issue reporter may not know how to fill it as it depends on the number of issues of the same type already created It is suggested in such cases to fill this field with XOO NNNN It will be then a task of the Contractor Team opening the issue to set it with the correct values Originator a Originator of the issue External Reference External Reference identofier as used by the Originator to open the issue Assign To Automatic w Assign to me Document Identifier Document Identifier e g CS LI ACS GS 0149 Document Version Version of the Document e g 1 0 1 1 Document Section Section of the document where the Discrepancy is located Di
65. SSI AN s i T MA ACS JI 0001 a ADVANCED COMPUTER SYSTEMS 15577 01 May 2010 I en 29 3 3 1 7 WVR SCREEN The Waiver Requests used only for requirement have the following create scheme Create Issue Step 2 of 2 Enter the details ofthe issue Project ADM Aeolus APF Issue Type R Waiver Requests Memo Tab 5 Summary identifier XXX NNNN for SPR SPR 0001 for Action Item AIL 0001 for Risk Sheets RSK 0001 for Waivers WVR 0001 for NCR NCR 0O01 for RID RID 0001 for TODO TDO 0001 N B while creating an issue reporter may not know how to fill it as it depends on the number of issues of the same type already created It is suggested in such cases to fill this field with XOOCNNNN It will be then a task of the Contractor Team opening the issue to set it with the correct values External Reference External Reference identofier as used by the Originator to open the issue Requirement Identifier Identifier of a Project Requirement Description a Cancel Figure 27 Create a WVR The explanation of the various field is given in next tab mandatory fields are set in orange while filed which maybe not filled are set in green A synthetic description of the issue XXX NNNN for WVR WVR 0001 N B while creating an issue reporter may not know how to fill it as it depends on the number of issues of the same type already created It is suggested in such cases to fill thi
66. Service R4 Full confiqure Edit Delete Copy The Dashboard for the USNG Project antonio vollono Next Generation CCS ADVANCED COMPUTER SYSTEMS 7 T CE NL 7 ae j ATLASSIAN Project Management JIRA User Manual PMT MA ACS JI 0001 2 1 01 May 2010 78 Doc No Issue Date Page In order that any User can effectively followed use a Dashboard shared by someone else the following steps have to be Once logged a User has one or many Dashboards already Set at least the System one In order to investigate whether someone has shared a Dashboard and to effectively load it the user has to go in the Manage Dashboard page and select the Search pane Click then Search button After having clicked the list of Dashboards shared by other user for the Projects or groups you have access to are shown on Select the link with the name to effectively install the Dashboards you want in your HOME page Advanced Computer Systems 2008 Advanced Computer Systems 1 HOME BROWSE PROJECTS FIND ISSUES CREATE NEW ISSUE myDashboard OCADA m Manage Dashboards This Bug Tracking Issue Tracking amp Project Management tool discloses subject matter in which ACS S p A has proprietary rinhts SERCO ESA Luca Festa Filters Log Out A e QUICK SEARCH Manage Dashboard oap Configure ON OFF amp SERCO ESA Luca Festa L8 Assianed
67. UES Chang Requests Project Slate Statistics Table SUES HORS Project itsus Type Figure 1 login page before access Type login and password and click on Log In to enter your account Advanced Computer Systems 2008 ADVANCED COMPUTER SYSTEMS 4 Fie Modiwa Veuslirra Segnedbe Weiget Sium nore sce E 44 4 o e d bho ire ocsys k 0000 secure Deshboerd spa Hos HROW SE PRONHCTS find 154005 CREATE MIT Thes Hug Tracking Issue Tracking amp Propect Management taol 3 50565 SuD mater in which ACE SpA hes proprietary tights Users having access to this OME shall NOT duplicate use or disclosed in whole or in part information disclosed hereon except for or on behalf of ACS S p A to fulfil me purpose for which Me access was geven to ham Buved Fillera Oreste Mew Manage Foten All sues IEELI Uasigned a1901 August AM issues due dotes September 2006 e ATLASSIAN All Projects ADM Anglus APF arr Cryosat POS ce Cosmo ACO ccc Staticics Not in end status issues 0 5ue Type Action Sens P Change Request Q an r Open issues Assigned To Ma ipispisg st You have no assigned issues at he momert Statistics Table ISSUES SPR tugs Assignee MELESPAZO Annamaria Antonio Claudio Daniels Qavida Status Gam j a 2stellazz 4 Oren Heopened Resotvey Closed d Hou 5 Veriheg Insts ed Ths portlet iS no longer valid as moe associated Se
68. Venns 10 0240 Buattestves vxusiti Contest emmutaMtE Figure 34 Example of re configuration of the User Dashboard As an alternative also as follows te Pei Pa ET a a L ALT J LLILEL E d HL ACS Dshtnort Vr Destnont TTI 2 Corfigure A OTT igupzs Pea Sabres Task CORO ACO EROR is nei aas Aisigea Teeapanci Marea Anarene MH Dii es Deh Gite menini Sreverpe lus Mang Maca Maggi biroi Papa E hoe Tae Bzcfa nam mong ia AEmi aed ast Caria Cartier Foren F amas E mmiri Poo errare Vacr brum ig Acton tena a E i i 1 1 1 3 da Er crine equat i i 1 ge vane HA j 3 n Han Cantormance 1 1 Hepat Qe rera Bam 4 5 SEDL aa n gj ote Frotem l 1 1 1 d 1 I i l l L i 1 1 2 Pepa a Sue faa i 1 mtoro j i 5 Tad aapa Fou 2 zu i r 4 1 1 a d 1 4 um Haro COSMO ACOTSPREAMNS Duyieengtf tdm iR agi bee CTUM ES Bl nins Daspengeindos di Od non 2i acm a inam Febarnanai pes pracirinieg CPD eem genarat par 08 i BLESS IF pdin Wars H oe Sar eee ai E GLF ph i cma Encore e iDPrsc rn Li ikii Lia Bee imaga amp irons COSMO ACCOL Acn AANE Depiapng S i XS kg alain Mondrre jermeni HA kg BRUT Aggomamanao documarda Siti lg binga Uondakm AD CHT Now whai concern DIOP NOSE 1 par SPA ACC SED kg bitai Aggomamanto ASG TPR mki Prot uemi ron izang per popeda ch bel a E89 a i ALAA Tirk DogEddsrm DLM 1 Jiba E ES Hg eth Dog Eddar 44 7 7 porpanda igure amp Beacrinera dida funeral ee da guaia Che D
69. a Cea ane 15 Fig re 21 Create an SPR MERERI 16 Figure22 lt Create an Allececirrnoneot nenion eonan a E E EEE a E E a EEOAE 18 Fie ure 237 Create a CHR corso na E E E T E T E O E T O T TT 20 Fig re 24 Create a NCR 22 Fig re 25 Create a RSK eC a A AE E epee te cite EEE R E O EE E EEA 24 Figure 26 Cr Oe a RID oorner E E ET E T E E E E TET T E casa E TT E TT TETT 27 ud 7 Create a WVR M 29 Fig re 28 Create a REQ REC EE ERE AE E a E E EE 30 Figure 29 2 Te ROSANA DW V sodystesneni one RR REN NEEERURUR MD EEEE ETENEE E KEVERS EEEE NEET ENESE EEEE EEEE EENEN RENERE ESENE EENEN NEETER EE EENET 65 Figure 30 the Project Administration view Version and Components section sssseseeessssssrrerssssrreresssrrrrrresssrrersssrrereessssrrrrrsssnrrressssrrereeesst 66 Figure 31 Version Management page EET 0 0 SOT 66 Figure 32 Large Projects Notification Scheme useoysciimeepetk e e RARE QUE FU d EBORE RUM RSKRNUEYERNd QUERER E ENCORE mde Ta C REED p ERE ERA AGAT n URREE TM IR UERURHU ERR NR M TRO ddl 71 Figure 33 Default Dashboard as show up at first lOglnk iiissss ees Russ neve EVE ES Ve ka SR UNE REUM FXERRRSES ER RERER VE E XPRA NEN ERVESNCRENYRSI RENE VAN ECKEN E SEU EU NK FUME SEV URDU
70. aeke CZ PDS minane a preposal Advanced Computer Systems 2008 Project Management o JIRA User Manual ATLASSIAN No PMT MA ACS JI 0001 ESSERE ITE SYSTEMS Za 01 May 2010 41 3 3 3 2 Delivery Note with Revision and Release Notes information At each formal SW Delivery ACS has to deliver to it Customer a Delivery note containing an ACS Protocol Identifier and some detailed information on what has been delivered The form provides a list of Installation Kits that have been included in the SW delivery which are saved into JIRA together with the Sites in which such SW Version has to be installed or has been already The plug in for such form fills the third page with some Revision and Release Notes information providing all the issues closed or at least set with Fix Version having the same identifier then the one set in the form itself It parses a delivery note document received via email to extract installation sites and installation kits which are loaded in JIRA The NOTE Delivery Template 1 0 have to be filled before to append as mail attachement on JIRA mail box it is composed by three sheets Cover Page Installation Kits Page Release Notes Page Mandatory fields are set in RED Advanced Computer Systems 2008 Project Management JIRA User Manual ATLASSIAN Doc No PMT MA ACS JI 0001 ADVANCED COMPUTER SYSTEMS Issue Za AN oe 77 A MY Date 01 May 2010 CP Ree
71. amp can be converted inta an Action default ar Closed in case it is resolved without an action It can be left Open in exceptiona Converted Action Item The identification of the AIL action opened in the case the status is gt Action and the workflow has been set to CONVERTED IN ACTION Panel Decision Date Decision Date The date of the decision on the issue Status MOM Identifier To be used only id the RID are discussed in a formal meeting Review Identifier To be used only id the RID are discussed in a formal meeting Advanced Computer Systems 2008 Project Management JIRA User Manual ATL ASSIAN No PMT MA ACS JI 0001 ve 01 May 2010 81 Moreover before to enter the process it is worth while reporting some basic topics and suggestions e Most of the RID are closed converting them in actions AIL to fix a document This is a nominal way to close a RID Some can be closed with explanation and very few can be withdrawned It is convenient to do not map N RID s into N AIL s but it is really important to create as a follow up on N RIDs closed with an action a number of AIL s one per each document touched by 1 or more RIDS i e if 100 RIDs have been made over 7 docs the AlL s to create will be 7 having in each description the list of RIDs to cover Each RID has to run its workflow Do NOT Edit the Issue filling the Close Tab without then executing the workflo
72. bility to delete issues comments and attachments Work On Issues Ability to log work done against an issue Only useful if Time Tracking is turned on Link Issues Ability to link issues together and create linked issues Only useful if issue linking is turned on Create Attachments Users with this permission may create attachments View Version Control Ability to view Version Control commit information for issues View Voters and Watchers Ability to view the voter and watcher list of an issue Manage Watcher List Ability to manage the watcher list of an issue Set Issue Security Ability to set the level of security on an issue so that only people in that security level can see the issue Users Groups Project Roles Operations El Project Role Project Managers O Add Delete B Project Role Quality Manager Delete O Add El Project Role Prime Contractor Delete O Project Role Project Managers Delete El Project Role Developers Delete El Project Role Customers Delete O Group jira acsmamt Delete El Project Role Alv Manager Delete O Project Role Project Controller Delete O Project Role Subcontractors Delete E Project Role Quality Manager Delete C1 Add O Project Role Prime Contractor Delete O Project Role Project Managers Delete O Project Role Developers Delete O Project Role Customers Delete El Project Role Subcontractors Delete E Project R
73. by Adem fr os in ang i et Ya u 8 AQ Review fern 0 31 9 ito m B ma is Cx E t Sabet s Mot m onf status eure Morty g omes a mm 5 5x iE 55 I 4 7 Open levee Assigned To Me uae s n d ehem mt Pw t Q xam eem H aos We t Q xais e AB es e Cater 0 az b 2007 Q xot au Br MSS C eem ee Quse Mp eee 7 guum ex eee c gessi O ane Owe e Q uu v D ater aco 5 D Ka Sev 5 Tes Acrei atum Praec thers Doren Data boih v snp TT Lace FA Etwpese ver Lae oe y LJ Wien ur com eor and ue pos sto ate 27 Sepa eeseneeses sa ese Figure 33 Default Dashboard as show up at first login but one can easily change it using the Manage Portal link set on the top rightmost part of the Default Dashboard to change is for example as shown in next figure having only the List of Projects in which the User has rights to enter and a list of Recently Update issues easy and pragmatic The configuration change takes less than 1 minute D NOTE Customize your Dashboard as you like it Advanced Computer Systems 2008 Project Management CUu g e e amp e JIRA User Manual e e ATLASSIAN Doc No PMT MA ACS JI 0001 Issue 2 1 Date 01 May 2010 Page 74 weer Asissis Vallone timui Taies iZi iieo OU ROWSE PROJECT FIND ESSU m ADMINIS GIEK SPAREN ADVANCED COMPUTER SYSTEMS ACS Dewhbowd 7 Cosmo aco Configure ON OFF tanana Perui AB Peojects
74. cally issues It is a usefull feature to let the User how issues have been processed and how they can depend each other e g a RID turns into an AIL very often Release a Version With JIRA it is possible to e create a new version e define a possible date for its delivery e change its status from undelivered to delivered It is suggested whenever a new version is decided e g Customer request a Release it is created with the correct numbering depending on the Release type see section 3 6 1 1 At this stage no date for its delivery if given When a date for the delivery is consolidated it is set in JIRA editing the details of the Version Whenever the release is physically given to the Customer it is then marked as delivered N B all released versions are reported in Change Log tab while unreleased versions are in the Road Map tab See section 3 6 1 1 for more details Advanced Computer Systems 2008 Project Management CU g ur e JIRA User Manual e ATLASSIAN Doc No PMT MA ACS JI 0001 ADVA Issue 2 1 AMA EE mc Date 01 May 2010 Soto NE ANN Page 64 3 6 1 STRATEGY FOR SYSTEM UPGRADES Normally each Project has two kind of SW Deliverables e Development Environment 7 being is the installation of the Source Code as extracted from ACS CVS e Run Time Environment being it a collection of CD DVD containing RPMs installing a given version of the SW object of the
75. ct Prime Contractor A project role that represents the Prime Contractor when ACS is subco Project Controller A project role that represents the external controller of the project Project Managers A project role that represents administrators in a project Quality Manager A project role that represents Quality Manager in the project Subcontractors A project role that represents suh cantracxtors ina project Project managers a group having at least the Project Manager the System Engineer and the AIV manager In large Projects such as Cosmo Skymed ACQ also Facility Responsibles maybe part of this group Developers team formed by all the ACS staff working on the Project Customer team a group in which all Customer users have to be included Sub contractors team occasionally to group all users participating to the Project as subcontractors Prime Contractor for all those Projects in which ACS is not prime Other Roles are set for Quality and Managerial issue and are shown in figure They can be set without creating a Group After Roles and Groups we have to introduce the Users concept Roles are mostly set by Groups Groups are simply grouping a collection of Users Users have as login identification as name surname e g antonio vollono Each use has its own Password which is firstly set as default as 12qwas and shall be IMMEDIATELY modified directly by each User after first log
76. depends on the number of issues of the same type already created It is suggested in such cases to fill this field with XXX NNNN It will be then a task of the Contractor Team opening the issue to set it with the correct values Risk Category Technical and or Management depending on the issue details Description An exhaustive description of the issue Possible Risk Reduction Actions that can mitigate the risk that the event feared by the issue really occurs Actions Risk Indicator Probability The probability that the event feared by the issue really occurs Mone Risk Indicator Planning The Planning impact that the event feared by the issue can generate if it really occurs Mone Minimum Significant High Risk Indicator Severity Indicator for the Severity that the event feared by the issue will have in the project if it really occurs Mone Negligible Significant High Critical Catastrophic Impact Costs Impact of the feared event in terms of Costs for the Contractor and or the Customer Impact Schedule Impact of the feared event in terms of Schedule Impact Performances Impact of the feared event in terms of Performances Affects Version s System Version affected by the issue Only For Developers or Project Managers The Memo tab can be used to set the security level to either Public or Private Advanced Computer Systems 2008 CCS ADVANCED COMPUTER SYSTEMS ATLAS
77. dering the RODA LOL valie refinements decided in the Negotiation Meeting UC ASIEN bh paalo spera 30 08 07 configurations Public Minor Check the growing capability of the robot eo aoe eae antonia vallana ZI chosed F SUPPORT A Oooo o O Advanced Computer Systems 2008 Project Management JIRA User Manual ATLASSIAN Doc No PMT MA ACS JI 0001 v ADVANCED COMPUTER SYSTEMS Issue BAe Ses ek AMET Date 01 May 2010 NI OA ue ANA Page 39 3 3 3 1 3 SUMMARY PAGE Summary Page this sheet contains the fields that Excel Parsing plug in fills as result of process of project s issues creation this page is therefore filled and inserted in an email reply directly by the Excel Parser Plugn once again as attachment sent after all issues creation These fields are as figure below shows a Code the identifier that Excel Parsing plug in add to issue when creating it it depends on project and issue type as example TDO 0001 b Summary the issue summary reported in second sheet c Assignee the issue assignee reported in second sheet d Due Date the issue due date reported in second sheet Issue Summary ARIAL TD0 0002 D n VALaM ag miheeshhee 1229506 EE iia e ____ Advanced Computer Systems 2008 Project Management e amp JIRA User Manual e S9 eer e ATLASSIAN Doc No PMT MA ACS JI 0001 YSTEMS Issue 2 1 o1 A Date 01 May 2010 CL UNE NT Page 40 3 3 3
78. dule 15 5ep 06 12 30 Pr D Voting Fri Sep 15 12 28 07 2006 Rev 1 4 marfav You cannot vote or change your vote on resolved issues Makefile fixed adding INST EXECUTABLE env variable D Watching due to the mismatch between module name and binary name You are not watching this issue ChangeLog tt Rev 1 2 4 0 lines Watch it to be notified of changes OWorklog Worked on this issue Log work done Advanced Computer Systems 2008 Project Management JIRA User Manual ATLASSIAN No PMT MA ACS JI 0001 ardeat xd SYSTEMS p 2 1 ER aay ie 01 May 2010 70 4 FAQ FREQUENTLY ASKED QUESTIONS This section contains a number of questions that either and ACS colleague or the Customer may raise on the usage or Capabilities of JIRA Please note that very often the questions are because they don t want to use it This section then shall help you in protecting and defending the JIRA usage from lazy users It can be enlarged in next issues upon new inputs from the Readers Questions are then very welcome 4 1 FAQ 001 WHO IS NOTIFIED BY JIRA VIA EMAIL AND ON WHICH EVENT As reported in section 3 4 Whoreceives email warning on the issues JIRA emits an email to e The Reporter of the issue e The Assignee to the issue e All the Watchers of the issue Role This is because ACS has configured a Notification Scheme named Large Projects AIV Manager Notification Scheme which fr
79. e Watch it to be notified of changes VENUS VIP x Return to search Proposal from ACS to investigate during the design phase the cutting of the inventory product per site Created 14 Now 07 04 57 PM Updated 22 Now 07 02 31 PM Component s None Affects Version s None Fix Version s None Security Level Public Issue Links Convertes This issue is converted in t WEN 228 Update VE SL VIP OO05 AVA forRSLRIDs d B Besides the classical Issue Workflow this issue has in the Edit this issue tabs several mandatory informations to be filled before to move itto a final status itis then very important that while the issue is in the Open status the user accesses the Edit Issue link to fill the 3 tabs An Open Tab to complete or refine the details given while opening the issue This tab is mainly for Customers The Process Tab in which the Contractor declares what to do The CloseTab used to declare how the issue will be closed This tab is used by both the Customer and the Contractor Atipical sequence is STEP 1 Customer creates the RID filling online the Open Tab STEP 2 Contractor receives the email from JIRA on create logs into JIRA and Edit the issue to fill the Response from Contractor in the Process Tab STEP 3 Customer and Contractor decide what to do nominally use the ConvertedinAction transition state with the RID using the RID XA gt workflow actions and accessing the Close Tab
80. e 18 the specific Project page recall to fig 5 The description of the following pages is given in next section while addresses the how to enter a new issue Advanced Computer Systems 2008 Issue 2 1 Date 01 May 2010 Page 14 Project Management JIRA User Manual ATLASSIAN Doc No PMT MA ACS JI 0001 AA REA 7 Tu T 3 3 HOWTO CREATE AN ISSUE Roles Issues maybe created by Customers but also by the Contractor i e ACS Important roles are the Reporter being the User creating an issue and the Assignee being the User having assigned the resolution of the issue They ll receive emails automatically upon each change of issue status Responsibilities Responsibilities on any issue are regulated by the workflow assigned to each issue type Nominally e Reporter open the issue and will receive emails e Project Managers will have the duty to assign the issue to a user e Assignee has to resolve the issue at unit level e Project Managers and Customer e g Reporter have to verify that the issue is effectively closed at system level e Project Managers AIV have the duty to then install the fix into the Reference and or Operational System Internal and Public issues It is in fact possible to create issue which are not published to all Users having rights to browse the project This is useful to memorize and trace anything it is observed in the System event it they ne
81. e Contractor Team opening the issue to set it with the correct values v Technical Management Category of the Risk can be Technical and or Management Actions that can mitigate the risk that the event feared by the issue really occurs Low hd The probability that the event feared by the issue really occurs Minimum v The Planning impact that the event feared by the issue can generate if it really occurs Significant Indicator fo the Severity that the event feared by the issue will have in the project if it really occurs Impact of the feared event in terms of Costs Impact of the feared event in terms of Schedule Impact of the feared event in terms of Performances Unknown Released Versions 3 1 2 3 1 1 3 1 3 0 Y Cancel Figure 25 Create a RSK Advanced Computer Systems 2008 Project Management JIRA User Manual Mt e ATLASSIAN Doc No PMT MA ACS JI 0001 Issue 2 1 ADVANCED COMPUTER SYSTEMS TL 5 777 Date 01 May 2010 BP oe Page 25 The explanation of the various field is given in next tab mandatory fields are set in orange while filed which maybe not filled are set in green A synthetic description of the issue XXX NNNN for SPR SPR 0001 for Action Item AIL 0001 for Risk Sheets RSK 0001 for Waivers WVR 0001 for NCR NCR 0001 for RID RID 0001 for TODO TDO 0001 N B while creating an issue reporter may not know how to fill it as it
82. e in Details Page under the column Issue Assignee COVER PAGE for NOTE DELIVERY TEMPLATE 1 0 First set the mandatory fields see secton before including PROJECT SW VERSION DUE DATE DELIVERY RESPONSABLE and INSTALLATION SITE informations each time there is installation site issue to create DETAILS PAGE for MOM TEMPLATE 1 0 Each time there is an action set it in Issue Type column as AIL and fill the adjacent fields DETAILS PAGE for NOTE DELIVERY TEMPLATE 1 0 Each time there is an installation kit issue to create Advanced Computer Systems 2008 Project Management e amp JIRA User Manual S LIA Ar o ATLASSIAN Doc No ia MA ACS JI 0001 Issue ADVANCED COMPUTER SYSTEMS p 77 Date 01 May 2010 ALL Meet 1 Page 33 3 3 2 1 3 SEND THE MOM TO JIRA PARSER PLUGIN VIA EMAIL Once the meeting is over before to sign the MOM formally send an email to jira parser acsys it with the model template xls file as an attachment MAIL FORMAT The email client has to send the email to the JIRA Excel parser with an HTLM format not as text Otherwise the JIRA plugin can not parse it and generates an internal error Most of the most used Email Clients have HTML as default format except Microsoft Outlook Microsoft Outlook Go to Tools gt Options gt Mail Format gt and set HTML format as mail format to send mail see figure below as example Pos
83. e you enjoying JIRA Please consider purchasing it toda Powered by Atlassian JIRA the Risk Sheet Waiver Requests Figure 20 Create an issue step 2 Depending on the issue chosen a different screen pops up Next sections shall provide a guide to create the most common issues Advanced Computer Systems 2008 Project Management CUu e e JIRA User Manual C e e ATLASSIAN d PMT MA ACS JI 0001 vas ADVANCED COMPUTER SYSTEMS 01 May 2010 16 3 3 1 1 SPR SCREEN The Software Problem Reports have the following create scheme acs Advanced Computer Systems User Antonio Vollono History Filters Profile Log Out B 2 QUICK SEARCH HOME BROWSE PROJECT FIND ISSUES CREATE NEW ISSUE ADMINISTRATION Create Issue Step 2 of 2 Enter the details of the issue Project Cosmo ACQ Issue Type SPR 5 Memo Tab y Summary E ae identifier K NNNN e g for Action Item AIL O001 for SPR SPR 0004 for NCR NCR 0001 for RID RID 0001 for TODO TPO 0001 N B while creating an issue reporter may not know how to fill it as it depends on the number of issues of the same type already created It is suggested in such cases to fill this field with XOXX NNNN It will be then a task of the Contractor Team opening the issue to set it with the correct values External Reference External Reference identofier as used by the Originator to open the issue Priority Minor 2
84. ed investigation and may not be issues for the Project at contractual level In order to do this users have to set private in the Security Level of an issue it is normally in the Edit tab of an issue Detailed Procedure Creating an issue in JIRA is simple as there is a dedicated screen for each issue creation Mandatory fields are set with a red star see section 3 3 1 for detailed procedure As an alternative issues can be created automatically sending an excel file as attachment to jira parser acsys it See section 3 3 2 for details Advanced Computer Systems 2008 Project Management JIRA User Manual PMT MA ACS JI 0001 CICS wey ATLASSIAN 0 0 Date 01 May 2010 Page 15 3 3 1 CREATING AN ISSUE MANUALLY This section reports how to create an issue using the JIRA pages i e manually After having selected in the Dashboard the link with the Create New Issue the following page is shown Create Issue Step 1 of 2 Choose the project and issue type Project RET xd issue Type SPR A Cancel Figure 19 Create an issue step 1 The page will show all the Project for which the User has rights to create issues see permission schema in previous sections Select one of the issues between the options shown in next figure Create Issue Step 1 of 2 Choose the project and issue type Project Cosmo ACQ Issue Type lt Cancel Ar
85. efore any other version will appear at the bottom of list Add Name Description Release Date Schedule Operations t3 33 ea SUNG 2 alee ees SOME ENT f Edit Details Merge Release Archive Delete amp ae for CUGS DUGS CMAPS i euo d Edit Details Merge Release Archive Delete EE bur eee MSS 30 Sepi06 RY BAY EditDetails Merge Release Archive Delete i 3 1 2 Patch Release to 3 1 2 114ul 05 Ry J Edit Details Merge Unrelease Archive Delete gt Patch Release to 3 1 16 Mayi06 RJ A Edit Details Merge Unrelease Archive Delete e7 3 1 ACQ OSAT Build 3 20 Maw06 RI 4r BP Edit Details Merge Unrelease Archive Delete B 3 0 ACQ FAT Build 3 O4 Aprio6 RI BP Edit Details Merge Unrelease Archive Delete g ACQ FAT OSAT Build 2 14 Nov 05 RI dr BP EditDetails Merge Unrelease Archive Delete B ACQ OSAT Build 1 18 Mar 05 RI dr BP EditDetails Merge Unrelease Archive Delete d 1 0 ACQ FAT Build 1 D5 Nov O4 RJ d Edit Details Merge Unrelease Archive Delete Figure 31 Version management page A page as the one above is shown In this page it is possible to e create a new version Advanced Computer Systems 2008 Project Management CU g 2 JIRA User Manual e ATLASSIAN E PMT MA ACS JI 0001 2 1 01 May 2010 67 e define a possible date for its delive
86. el NOTE DELIVERY TEMPLATE 1 0 with the third page the Release Notes Page filled including the JIRA project issues which have the Affected Version parameter with the same value of SW Version see paragraph 2 2 1 At this moment the template can be printed and signed formally from the Meeting Participants 3 3 2 1 4 DISCLOSE THE MOM FORMALLY TO THE MEETING PARTICIPANTS Print the MOM sign it and disclose it at the end of the meeting Next sections shall provide information on how to fill the template files Advanced Computer Systems 2008 Project Management CU g e e e JIRA User Manual e e ATLASSIAN Doc No PMT MA ACS JI 0001 Issue 2 1 ADVANCED COMPUTER SYSTEMS 2 QA EXT Oo MART Date 01 May 2010 LDK TE Um T 2 p A 3 i Page 36 3 3 3 MOM Parsing It parses a minute of meeting document received via email to extract actions which are loaded in JIRA It is indeed very attractive to take the Minutes of Meeting and then to load the raised Actions automatically into JIRA with the correct Assignee and Due Date Moreover the plug in fills the third page of the MOM and sends it back to the email user having sent it originally After that the MOM can be delivered to the Customer formally as it shall contain also the incremental JIRA identifier as set automatically by the plug in e g AIL 001 The MOM Template to be sent to the JIRA Mail Parser account jira parser acsys it is composed by t
87. ement CU ur e e JIRA User Manual e e ATLASSIAN Doc No PMT MA ACS JI 0001 SPR s can be also raised during System Operations after the System has been finally accepted and delivered to its Operational Site directly by the System Managers while operating it SPRs can be then raised both by the Customer and Contractor They undertake as all other issue a sequencing of status changes known better as Workflow Statuses see next section for details At the end an SPR is normally closed installing a SW kit in the HW Configuration where the System is deployed During Design phases this can occur on a Reference System while after System delivery to Customer in an Operational Configuration at final Site spr Important parameters are Assignee of the issue and the Components affected by the issue Moreover is vital for the SPR that the Reporter gives FULL details on the issue providing also all relevant log files as Attachments to the issue 2 2 1 2 Action Item AIL AlLs can be only raised during formal meetings or reviews between Customer and Contractor They are normally collected in the Minutes of Meeting and then reported in the tool Their closure is normally set again in a formal meeting DAIL These issues have the Due Date and the Assignee as very important parameters For those items it is very important to read the section on filter subscription as it i
88. ent 2 JIRA User Manual e Doc No PMT MA ACS JI 0001 ATLASSIAN 2 Date 01 May 2010 Page 16 3 1 1 ADMINISTRATOR The JIRA Administrator in ACS is Claudio Nasuti claudio nasuti acsys it He belongs to a specific group in JIRA jira administrators having also Andrea D Elia and Antonio Vollono as allowed users Contact then Claudio Nasuti for any configuration needed in the System including the definition of a new Project Other jira administrators have to be considered as back up solution 3 1 2 ROLES GROUPS USERS All ACS employees have been already configured in the System In order to have permissions to see a specific project they have to be assigned to groups This request comes normally at Project begin when the Project manager composes the Project team First of all a project has a number of Roles This concept recently adopted by JIRA also on ACS input has brought and easier management of the Permission Schemes see next sections To each Role in a Project a number of Groups have to be created As a general scheme the following Groups might be created Role AIV Manager A project role that represents the integration and validation responsabile in a project Customers A project role that represents users in a project Default Watchers A community af people having the right to be informed on issues forthe project Developers A project role that represents developers in a proje
89. ers throughput as a distinct measure Workflow problems can be modeled and analyzed using graph based formalisms like Petri nets Advanced Computer Systems 2008 CICS ADVANCED COMPUTER SYSTEMS ATLASSIAN Project Management JIRA User Manual PMT MA ACS JI 0001 24 01 May 2010 48 Doc No Issue Date Page 3 4 1 1 SPR WORKFLOW Issue set to OPEN again p 7 71 I j I y If during An anomaly has been in JI hito i j a e jt I prid i idetected in the System B ttp ira acsys i Customer T MONO sles isan E Select the Project l OR I Fill the Create form i If during System i AEE er The issue s open and ready for the I Phase assignee to start work on it I Project AIV IE Reporter Issue is unassigned in the Project but has been given by JIRAof Issue detail is Analysed back to status OPEN if the issue SPR is not appplicable to ACS or not a bug as there is an explaination on a i nominal scenario that caused it set the status of the bug to CLOSE START PROGRESS Issue has to be managed STOP PROGRESS as more info are required IN E PROGRESS if during the fix phase more info are required from the Reporter the Assignee set the status back to OPEN requesting witha start the fix comment the Reporter to add more details i occasionally a new attachment to
90. et Tes Corm ilui Description Affects Versions Ununerani A FixVerzion g lL nknoam a Hnachnient EET Tha mamian fie upiead size is 10 00 lb Paare zip fier bargar whan Thir Figure 28 Create a REQ The explanation of the various field is given in next tab mandatory fields are set in orange while filed which maybe not filled are set in green A synthetic description of the issue XXX NNNN for REQ REQ 0001 N B while creating an issue reporter may not know how to fill it as it depends on the number of issues of the same type already created It is suggested in such cases to fill this field with XXX NNNN It will be then a task of the Contractor Team opening the issue to set it with the correct values Advanced Computer Systems 2008 Issue 2 1 Date 01 May 2010 Page 31 Project Management CU g ur e e e JIRA User Manual e e ATLASSIAN Doc No PMT MA ACS JI 0001 RA ru IRE 3 3 2 CREATING ISSUES AUTOMATICALLY This section reports how to create issues automatically sending an email to a given email address The plug in named JIRA EXCEL PARSER issue in version 2 0 is able to manage two excel forms CODE A1 col1 row1 A MOM TEMPLATE 1 0 Minutes of Meeting form MOM template pp MN ACS GS nnnn Manage the Delivery Note and Revision and Release Notes of a SW delivery DN RRN pp LI ACS GS nnnn v DELIVERY NOTE TEMPLATE 1 0 The JIRA plugin
91. ference Guide for usage of JIRA for each Project in ACS The following sections apart an introduction on the tool and on the issues handled by it shall then report often in the form of how to the following procedures How to create a new Project in JIRA The JIRA administrator to contact The information s to provide to create it The Users that have to be created The Groups in which they have to be arranged and their Permissions How to log on JIRA URL How the tool is organised How to create a new issue Roles Responsibilities Internal and Public issues Detailed Procedure How issues are evolving Workflows each issue has to undertake Who receives email warning on the issues Important tasks to carry on to safe the Project How to monitor project issues Project Reports amp Statistics Email warning upon issue expiring How to manage SW versions Create a new Version Link issues Release a Version How CVS is linked to JIRA What to do What it is possible to see All above procedures will be part of section 3 Before to enter these basic questions it is worthwhile introducing few general concepts in section 2 Advanced Computer Systems 2008 CICS ADVANCED COMPUTER SYSTEMS e ATLASSIAN Project Management JIRA User Manual PMT MA ACS JI 0001 24 01 May 2010 4 1 4 REFERENCE DOCUMENTS ATLASSIAN JIRA MANUAL jira 3 6 x manual pdf
92. following functions Advanced Computer Systems 2008 Project Management CUu g e JIRA User Manual e e ATLASSIAN R PMT MA ACS JI 0001 2 1 01 May 2010 12 Select Road Map Change Log Popular Issues Calendar e Open Issues shows Open issue for each Component of the Project e Road Map shows future versions of the system with their associated issues e Change Log shows released versions of the system with their associated issues e Popular Issues shows issue which have been mostly voted e Calendar also shown in Dashboard It reports due date of the Issues of this Project Moreover the page also allows to run statistical reports Reports Created ve Resolved Issues Report Resolution Time Report Average Age Report Recently Created Issues Report Pie Chart Report Graphical Project Gantt Chan Report Time Tracking Report User Workload Report Single Level Group By Report Version Workload Report Figure 16 Project Reports and access some statistical filters for the Project Preset Filters All Resolved recently Outstanding Added recently Unscheduled Updated recently Assigned to me Most important Reported by me Project Summary a Open 21M 796 a Reopened 11 d Resolved 138 49 Closed 22 i 73 d Hold 2 196 Verified 1 df Installed 36 HH 12 Proposed For Closure 3 1 d Submitted 1 Agreed 1 a Rejected 1 d Implemented 2 196 Open Is
93. for details Statistics Mat in end status issues Issue Type m Action Items EE Change Request 4 NENNEN 3 amp RID 1B 2 SPR 15 m 42 Figure 5 issue not in final status Such portlet gives immediately a feedback to the connected user of which issues how many and which category are still under process by the Project in which he has configured to browse Another important information just below this portlet is the portlet reporting the issues which are Assigned to me i e to the connected user Open Issues Assigned To Me displaying O of OF You have no assigned issues atthe moment Figure 6 Issues Assigned to Me no issue case Open issues Assigned To Me displaying 10 of 203 d aco 7 ACO ingestion board dj acosa Switch Matrix HW Problems g Aco 132 Operational Scenarios g AcG 256 IBM request m Aco z35 Verify BIOS update E ACQ 238 Robotics procurement for writing station ACO 226 Verify need of repart an resources availability a amp co 240 SuSE 8 procurement E ACQ 24 Investigation about Start Noise and Stop Noise aon enna a E g Aco 248 Availability of orbit reference file Figure 7 Issues Assigned to Me pending issues available Advanced Computer Systems 2008 Project Management JIRA User Manual e ATLASSI AN s PMT MA ACS JI 0001 ADVANCED COMPUTER SYSTEMS 2 1 f b M 01 May 2010 7 Always in the Dashboard below the previous p
94. hree sheets Cover Page Details Page Summary Page Mandatory fields are set in RED Advanced Computer Systems 2008 Issue 2 1 Date 01 May 2010 Page 37 Project Management CU d e e e JIRA User Manual e e ATLASSIAN Doc No PMT MA ACS JI 0001 3 3 3 1 1 COVER PAGE Cover Page contains general datas relative to project his identifier and principal reporter assignee and watchers this sheet has the following fields to fill as figure below shows a MOM Template version the template of MOM Template xls file with this field Excel Parsing plug in knows what informations extract by this file to create project s issues the MOM TEMPLATE 1 0 is the first version Project the project name this must to be present in JIRA system as project Object the meeting goal description MOM Identifier identifier of the MOM document in the Project Version the version identifier of the MOM document Nominally starts with 1 0 Site the Site in which the Meeting is held Date the date in which the meeting is held Writer the identifier JIRA login of the MOM writer i e hame surname it is used as Originator in all issues created by the Excel parsing the identifier must to be an existing JIRA user i Participants the notify assignees of project issues these must to be JIRA user j Distributions the watchers of project issues these must to be JIRA user 29m 520c0 OM TEMPLATE 1 0 PROJECT
95. id s JIRA ID VEN 260 JIRA ID YENA284 JIRA ID VEN 253 JIRA ID VEN 251 JIRA ID VEN 250 JIRA ID VEN 207 JIRA ID YEN 33 All Change History There are no comments yet on this issue Sort Order A Contact Administrators Figure 36 Correct handling of an Action closing a number of RIDS Advanced Computer Systems 2008 Project Management CUu g e e amp e JIRA User Manual e o ATLASSIAN Doc No PMT MA ACS JI 0001 Issue 2 1 ADVANCED COMPUTER SYSTEMS 177 Date 01 May 2010 BP oe Page 83 cuc 5 Advanced Computer Systems HOME BROWSE PROJECT User Antonio Vollono History Filters Profile Log Out B A FIND ISSUES CREATE NEW ISSUE ADMINISTRATION QUICK SEARCH Issue Details GL Word Printable Key VEN 260 Type Review Item Discrepancy Status d Converted in Action Resolution Fixed Priority 5 Minor Assignee alter Spaventa Reporter CNES Helene Vadon Votes 0 Watchers 0 Operations oAssign this issue to me o Attach file to this issue rj Attach screenshot to this issue ri Clone this issue ri Comment on this issue o Create sub task riDelete this issue o Edit this issue OLink this issue to another issue O Move this issue ri Email this issue Send issue summary in email ri Convert to sub task L1 Voting You cannot vote or change your vote on resolved issues O Watching You are not watching this issu
96. igly improve the RID processing in ACS RID Important parameters are Document Identifier to set the document to be corrected and the end Description of the issue The clear the Description is and the faster and the easier is the work to close it Advanced Computer Systems 2008 Project Management o JIRA User Manual ATL ASSI AN Doc No PMT MA ACS JI 0001 ADVANCED E b SYSTEMS Issue 2 1 Date 01 May 2010 Page 10 2 2 1 4 Change Request CHR CHRs can be raised during Design but occasionally also during Operations to add new functions or customize existing ones e g interface with external system changes extra processing to data flows to be implemented extra parameters to be computed output format changes They have to be proposed by the Customer and assessed by the Contractor to be covered by Contract Change Notices CCN to the main Contract It is possible and suggested to close a number of CHR s with a single CCN An important parameter for this issue is the CCN Identifier into which timeframe and cost the CHR is implemented It is normally associated by ACS in the moment the contractual change has been agreed Much more important is the Description of Change being this the base of the analysis that ACS has to do to estimate the effort Also External Reference is important as it maps the reference set by the Customer with the JIRA identifier 2 2 1 5 Non Conformance
97. in in the system Advanced Computer Systems 2008 ADVANCED COMPUTER SYSTEMS Project Management JIRA User Manual 9 FIA c e ATLASSIAN Doc No PMT MA ACS JI 0001 Issue 2 1 Date 01 May 2010 Page 1 Basing on the Role concept the Permission Scheme is identical for all Large projects and it is set as in next figure Advanced Computer Systems 2008 Permission Administer Projects Ability to administer a project in JIRA Browse Projects Ability to browse projects and the issues within them Create Issues Ability to create issues Edit Issues Ability to edit issues Schedule Issues Ability to set or edit an issue s due date Move Issues Ability to move issues between projects Note the user can only move issues to a project he orshe has the create permission for Assign Issues Ability to assign issues to other people Assignable User Users with this permission may be assigned to issues Resolve Issues Ability to resolve and reopen issues This includes the ability to set a fix version Close Issues Ability to close issues Often useful where your developers resolve issues and a QA department closes them Modify Reporter Ability to modify the reporter when creating or editing an issue Add Comments Ability to comment on issues Edit All Comments Ability to edit all comments made on issues Edit Own Comments Ability to edit own comments made on issues Delete Issues A
98. ist of Users Groups which shall receive ALL issue changes i e status comments Important tasks to carry on to safe the Project 1 Each User is suggested to log on JIRA daily and check the issues to which he has been assigned for 2 It is a good practise anyway to have a look to the recent issues opened in each Project for which the User is granted to access in JIRA to participate to the issue discussion 3 Each user is requested to subscribe to a special filter the Overdue in the next 5 days In this way he ll be warned on the issues having a Due Date i e AIL going to expire see important note in section 3 1 1 1 4 Force all the Project Team to discuss the issues in the tool and not at least not only via email This shall allow a full log of all the discussions held over an issue Advanced Computer Systems 2008 Project Management CU e e e JIRA User Manual C e e ATLASSIAN Doc No PMT MA ACS JI 0001 Issue 2 1 Date 01 May 2010 Page 47 3 4 1 WORLFLOWS wikipedia Workflow at its simplest is the movement of documents and or tasks through a work process More specifically workflow is the operational aspect of a work procedure how tasks are structured who performs them what their relative order is how they are synchronized how information flows to support the tasks and how tasks are being tracked As the dimension of time is considered in Workflow Workflow consid
99. ked an at the moment by the Assignee if during the action implementation n mare info are required from the Reporter the Assignee set the status l start the action fulfilment back to OPEN requesting by means of a comment the Reporter to add more details X CLOSED Issue has been Verified and can be dosed CLOSED Advanced Computer Systems 2008 Project Management JIRA User Manual e ATLASSI BN s PMT MA ACS JI 0001 2 1 ADVANCED COMPUTER SYSTEMS 01 May 2010 60 3 4 1 13 TCK WORKFLOW I AM Homi CN TI E T A ticket on an HW m uring hastobeopened i pn Operation because of an anomaly i Login JIRA http l jira acsys it Customer drm Nnna P Select the Project I OR Fill the Create form If during System MEE nns The issue is open and ready for the Issue set to OPEN Phase assignee to start work on it again Project AIV Pr Reporter Issue is unassigned in the Project but has been given by JIRAof an issue indentifier i e PPP N NN such as CRY 1 p email Assign responsibility 7 Dev Maint Team Assignee Project AIV te ee ee ena eee Management Issue detail is Analysed hp ob REJECTED OSE ISSUE li OR nt 7 SET TO HOLD i t if the issue is not a problem as there is an START PRO GRE sS if informations given are not sufficient to troubleshoot the issue explainatio
100. l Doc No PMT MA ACS JI 0001 e ATLASSIAN gt Date 01 May 2010 Page 34 CICS eiiim COM ala SYSTEMS MAIL RESPONSE After a short while e g 10 minutes the sender of the email shall receive a feedback email from the JIRA Excel Parser plugin if the model template send with request is a MOM TEMPLATE 1 0 model the reply has the following format Oggetto JIRA MOM Parser Plugin Vls O x1s Da jira parser acsys it A antonio vollono acsys it processed successfully file C2 MN ACS GS 0201 This email has been sent by ACS JIRA MOM Parser Plugin version 1 1 Please DO NOT reply to this email but log into JIRA to insert your comments and or to process the issues JIRA http jira acsys it PROJECT CRYOSAT PDS OBJECT Cryosat 2 PDS Negotiation Meeting MOM IDENTIFIER C2 MN ACS G5 0201 WRITER antonro vollono Number of issues found gt 14 AIL 0001 pascal gilles ODAD to provide FTP DMZ server ATL 0002 antonio vollono Downscale the FTP servers AIL 0003 paolo spera Review the LOL value for the HW configurations AIL 0004 antonio vollono Check the growing capability of the robot chosen AIL 0005 paolo spera Update WP7100 to include the onsite training activities AIL 0006 paolo spera Update WP7230 to 2 man months AIL 0007 paolo spera Update WP7100 to 6 man months ALL O008 antonio vollono Drop Requirement 4 5 2 18 AITL 0009 anbtonio vollonos Send anto on E QOA Lo PV AIL 0010 pascal gilles DV
101. l Litus Tracker Cootarpare Laion Vartio n 6 4 2160 bua feature raguast Contact Administrators Figure 14 Browse Projects main page In case from the Dashboard a Project has been selected this page is jumped and the Project specific page is shown the same one reported in previous section Browse Project ACS Opere Fie Modfixe Veuwors Segnaibri Weigel Slruseerti 7 Ci Mewes E NM Heym XE piaskoon User Mare Favoine Filters Profile Lea Out HOME BROWSE PROJECT FIND ISSUES CREATE NEW ISSUE QUICK SEARCH All Projects Cosmo ACQ iray ata Project Lead Antonen vioilonn URL nitp Jw vs IYknowleds goledg i Ame Rapo Average Age Repor ner a raiet Cosmo AC Recent Created Issues Report ORgleage Notes Components Gath open urget in each component L T4 Tost Gan Time Tracking Report Liser Woritoaa Ren Versions OH open tteves Owe to Oe Need per remon i ii A Taraet HW Platform Cen Mnscheduted amp Test data Rasotved recenti 1andin Added rece tly Unacheduied Updated recenmy Haned lo me Most important No Component Reporieg by me Project Summary Open na 7 e Reopened 1 Besotved 138 6 V cio 220 ns 73 d How 2 1 Varited 1 V instaded 36 12 amp ProposegForClosure 3 1 4 Bubmitied LIEST m E exclemerseg Open Issues Figure 15 the specific Project page recall to fig 5 This page provides a center selection tab which provides the
102. lete El Project Role Developers Delete El Project Role Customers Delete Project Role Alv Manager Delete El Project Role Subcontractors Delete Project Role Prime Contractor OAdd Delete O Project Role Project Managers Delete El Project Role Developers Delete El Project Role Alv Manager Delete Project Role Quality Manager Delete O Add O Project Role Prime Contractor Delete Project Role Project Managers Delete El Project Role Developers Delete El Project Role Customers Delete El Project Role AIV Manager Delete E Project Role Subcontractors Delete B Project Role Project Managers D Add Delete El Project Role Alv Manager Delete O Project Role Prime Contractor D Add Delete El Project Role Project Managers Delete O Project Role Developers Delete El Project Role Customers Delete El Project Role Alv Manager Delete Project Role Subcontractors Delete O Project Role Prime Contractor O Add Delete Project Role Quality Manager Delete Project Role Project Managers Delete Project Role Developers Delete El Project Role Alv Manager Delete B Project Role Quality Manager Delete D Add B Project Role Prime Contractor Delete El Project Role Project Managers Delete O Project Role Developers Delete O Project Role Customers Delete El Project Role Alv Manager Delete O Project Role
103. lver to the Customer Issue has been given by JIRA of an issue indentifier i a PPP N NN such as CRY 1 REJECTED Customer having convened the Contractor decided to do not allow the waivar of the requirement AGREEED Issue has been agreed to exist and to be corrected When Customer has convened the Contractor and found and agreement an the effort and timeframe of the implementation of the change fix of the issue AGREED INSTALL IT The waiver has been done on a specific System Version AIV team confirms that fhe request for waiver has been implemented Le function requested by the waiver has been dropped Waiver maybe closed with a CON INSTALLED Advanced Computer Systems 2008 Project Management e D e JIRA User Manual amp e QCCA Doc No PMT MA ACS JI 0001 ADVANCED COMPUTER SYSTEMS ATLASSIAN Issue 2 1 e raz Date 01 May 2010 AAA T repel d Page 55 3 4 1 8 REQ WORKFLOW The need ota DROPa ll Requirement odi I 4 htip jira acsys it E has been decided F ee Project AIV occa EE RC EE Select t rajact Management Fill tha Create farm SUBMITTED When fhe Contractor sends fhe request for waver to the Customer Issue has been given by JIRA of an issue indentifier i e PPP N NN such as CRY 1 REJECTED Customer having convened the Contractor decided fo do not allow tha waiver of the requirement AGREEED I amp sue has
104. mber of SPR are fixed and they concur to create a stable system version occasionally officially delivered to Customer as a closure of the Milestone PATCH RELEASE Between MAJOR or MAINTENANCE releases in order to cover SPR s issued after a formal acceptance a number of PATCH RELEASES can be issued They shall anyway always cover a set of SPR to minimize the effort of maintaining a formal version Not all the SW version of a Project requests the delivery of the Development Environment Indeed last Project milestone i e last SW version requests it Advanced Computer Systems 2008 Project Management JIRA User Manual AHA ACA e ATLASSIAN B PMT MA ACS JI 0001 2 1 01 May 2010 65 For each SW version the System in almost all Projects is delivered as e Development Environment only at Major Releases once again only for Contractual duties e Run Time Environment in all System versions including Major ones These installation kits are always followed by an upgrade of the Installation Manual and or given of a Revision and Release Notes document The same convention should apply to the Installation Manual IMA and or a Revision and Release Note RRN document issued upon each system version released Either in IMA or in RRN depends on the Customer Deliverables list to produce one or the other have to contain the list of issues managed by each system version For this JIRA pro
105. n the number of issues of the same type already created It is suggested in such cases to fill this field with XXX NNNN It will be then a task of the Contractor Team opening the issue to set it with the correct values When an issue is open in a phase of the Project e g AIV at system level it may have also an external identifier this filed is used to mark the reference to such identifier Minor Major Critical Blocker Set a generic description of the environment where the SPR has been detected For example operating system software platform and or hardware specifications It is important to specify here the machine name Specify which SW Version is installed in the System showing the issue An exhaustive description of the issue If the Reporter has knowledge of the System and or the SW can suggest where the bug maybe located i e which module it can be detected or a fix approach During the Design and Validation phase there might be a specific test scenario test case where the issue appears During operation this filed can be left empty Only For Developers or Project Managers The Memo tab can be used to set the security level to either Public or Private Once all the create tab has been filled the user can click on Create to create the issue in JIRA N B Each issue will be given of a JIRA Key Advanced Computer Systems 2008 Project Management CUu g O0 o JIRA User Manual S ATLAS
106. n on a nominal scenario that caused it set the status to asmoreinfoarerequred O O os 1 or the anomaly is not repeatible the issue status set to HOLD awaiting Issue has to be manhgad another investigation event e if informations given are sufficient to troubleshoot the issue and issue is repeatible the Assignee has to contact the HW maintenance offered by the System warranty i e HW vendor PROGRESS if during the fix phase more info are required from the Reporter the Assignee set the start the fix status back to OPEN requesting with a comment the Reporter to add more details d b the Assigned has resolved the issue has tested i d also the fix lt emm Benene S p et CLOSE THE ISSUE Sets that Assignee has resolved the issue A resolution has been implemented and tested by Assignee CLOSED Occasionally HW vendor ha also intervened Advanced Computer Systems 2008 Project Management JIRA User Manual ATLASSIAN Doc No PMT MA ACS JI 0001 ADVANCED COMPUTER SYSTEMS Issue 2 1 rai Date 01 May 2010 AAA T reel du Page 61 3 4 1 14 HWI WORKFLOW PEFFE B I If during Operation Phase Customer O A A new Hardware Item has E OR pi procured and need to be ionn JIRA E inventoried i If during aR SSS SR i I System I Dewelop
107. navigation portlet Advanced Computer Systems 2008 Project Management JIRA User Manual PMT MA ACS JI 0001 Issue ys Date 01 May 2010 Page 5 Selecting a Project e g Cosmo ACQ user is redirected to a page which is not directly accessible but in fact depends on the Browse Projects page and it is reachable also by such page see next section o ATLASSIAN Doc No ADVANCED COMPUTER SYSTEMS d Browse Project ACS Opera File Modifica Visualizza Segnalibri Widget Strumenti d Nuova scheda iy o cae es x lt q 49 gt D A http jira acsys it 8080 browseJACQ User Marco Favoino Filters Profile Log Out HOME BROWSE PROJECT FIND ISSUES CREATE NEW ISSUE QUICK SEARCH All Projects Cosmo ACQ Key aca Project Lead Antonio Vollono Reports URL htipviwww acsys itknowledgeTree Description AY scum ED Report P esolution Time Repo Cosmo SkyMed ACQ Project AvaragB AJE Report O Create a new issue in project Cosmo ACQ Recently Created Issues Report o Release Notes Pie Chart Report Graphical Project Gantt Chart Report Time Tracking Report User Workload Report Select Road Map ChangeLog Popular Issues Calendar Components with open issues in each component f ADM amp AM amp Target Hvv Platform CFI it Test data No Component Versions with open issues due to be fixed per version g 311 32 Unscheduled Figure 4 the specific Project page Details on
108. o has to do what e the log each change in issue status e the creation update and close dates The system allows defining Projects for which specific rules e g workflows issue types and permission schemes can be set Issues can be then raised and managed within a specific Project Each issue as already introduced has to follow configurable a given sequence of statuses i e to undertake to a workflow JIRA provides email advise on e issue creation and for each status change e each comment added to an issue e each attachment added to an issue e overdue issues N B each user has to subscribe to a specific issue filter see next section for details Each issue can be declared public or private and the system allows to configure for each project which groups can access private issues and which not Advanced Computer Systems 2008 Project Management o JIRA User Manual ATLASSIAN Doc No PMT MA ACS JI 0001 ADVANCED COMPUTER SYSTEMS Issue 2 1 1 x Date 01 May 2010 Page 14 3 QUICK REFERENCE GUIDE This section is devoted to introduce the main interaction between a JIRA user and the tool itself An exhaustive documentation on JIRA can be found in http www atlassian com software jira docs AllDocumentation jspa The scope of this document is to focus on specific topics and to give a guide towards the daily usage of the system In order to be schematic and helpful this section is mo
109. ole Alv Manager Delete El Project Role Quality Manager Delete D Add Project Role Prime Contractor Delete Project Role Project Managers Delete Project Role Developers Delete El Project Role Alv Manager Delete io El Project Role Prime Contractor D Ad Delete O Project Role Project Managers Delete El Project Role Developers Delete Project Role Alv Manager Delete El Project Role Prime Contractor D Add Delete O Project Role Project Managers Delete El Project Role Alv Manager Delete Project Rale Prime Contractor O Add Delete O Project Role Project Managers Delete O Project Role Developers Delete El Project Role Customers Delete El Project Role AIV Manager Delete El Project Role Prime Contractor Delete Project Role Project Managers Delete Project Role Developers Delete O Project Role Customers Delete O Project Role AIV Manager Delete oO E a io E Project Role Subcontractors Delete El Project Role Quality Manager Delete O Add El Project Role Prime Contractor Delete O Project Role Project Managers Delete El Project Role Developers Delete El Project Role Customers Delete El Project Role Alv Manager Delete Project Role Subcontractors Delete Project Role Quality Manager Delete C1 Add O Project Role Prime Contractor Delete El Project Role Project Managers De
110. ollected in formal meeting continuously Often Have you seen any SW without bugs Customer may add new requirements during the Project This is quite common CHR turns into CCN Very Low Unless ACS fails NCR have very few probability to occur Each time a document is released at a Review the Customer places comment Those comments are named RIDs a potential Risk for the Project to be immediately brought to Customer Very Low attention a request for a waiver to a Project Requirement agreed by Customer and Very Low Contractor C eene MAS Hessen LECHE NUIT TUN 7 A erm 0 oe a a Other may be used or not depending on the Project deliverables and activities h Requirement Those issues highly depend on the project type The Projects having different phases guided by different requirements use it All other Projects do not use this class at all Other types are specifically useful during system operations OR Tiket LCZZB Operators require to open ticket in case of an hardware anomaly Logbook Operator need a logbook on which anomalies are traced Advanced Computer Systems 2008 Project Management o JIRA User Manual ATLASSIAN Doc No PMT MA ACS JI 0001 ADVANCED COMPUTER SYSTEMS Issue Za 3 AA zm L DA AS Date 01 May 2010 25 o US A ANAL ER E 2 2 3 ISSUE MANAGEMENT For all above issues JIRA records into a commercial DBMS we use mySQL e who has done what e wh
111. ollono History Filters Profile Log Out B A HOME BROWSE PROJECT FIND ISSUES CREATE NEW ISSUE ADMINISTRATION QUICK SEARCH Create Issue Step 2 of 2 Enter the details of the issue Project Cosmo ACQ Issue Type Change Request Memo Tab Summary identifier xO NNNN for SPR SPR 0001 for Action Item AIL 0001 for Risk Sheets RSK 0001 for Waivers WVR 0001 for NCR NCR 0001 for RID RID 0001 for TODO TDO 0001 N B while creating an issue reporter may not know how to fill it as it depends on the number of issues of the same type already created It is suggested in such cases to fill this field with XXX NNNN It will be then a task of the Contractor Team opening the issue to set it with the correct values External Reference External Reference identofier as used by the Originator to open the issue Priory Minor 2 Assign To Automatic K Assign to me Affects Version s Unknown A Released Versions 342 3 14 3 1 3 0 Y Description a Cancel Figure 23 Create a CHR Advanced Computer Systems 2008 Project Management e amp JIRA User Manual S TT e ATLASSIAN B PMT MA ACS JI 0001 ve ADVANCED COMPUTER SYSTEMS 01 May 2010 21 The explanation of the various field is given in next tab mandatory fields are set in orange while filed which maybe not filled are set in green d A synthetic description of the issue XXX NNNN for SPR SPR 000
112. om version 3 6 x can be also set with the concept of A project role that represents Role see section 3 1 2 the integration and validation responsabile in a project Customers r ips ipae E e a A Role has been created to allow a systematic notification of all status changes of an users in a project issue the Default Watchers Default Watchers A community af people having the right to be informed on z 3 issues for the project So to the meaning of Watchers reported in section 3 4 one can consider Developers A project role that represents developers in a project The Watchers added per each issue by the Reporter or the Project Prime Contractor Managers anyway by Users having rights to add watchers see Permission A project role that represents 2 the Prime Contractor when Scheme in section 3 1 2 ACS is subco Project Controller Aproject role that represents The Default Watchers set Project by Project Normally to this Role a the external controller of the project dedicated Group is created for each project following the indication of the Project Managers Project managers in the Creation form see Annex A A project role that represents administrators in a project Quality Manager The emails to Reporter the Assignee and Watchers are issued upon each A project role that represents Quality Manager in the project status change following the notification scheme
113. or RID Added also new issue types OPN and HOW Added also details on the Dashboard sharing FAQ 005 2 1 01 05 2010 Added See change bars Hardware Items Advanced Computer Systems 2008 Project Management JIRA User Manual 9 AHA ACA e ATLASSIAN B PMT MA ACS JI 0001 2 1 01 May 2010 iv TABLE OF CONTENTS 1 INF RODUCTION e 1 1 1 SCOPE e 1 1 2 INTENDED READERSHIP eme T M e 2 1 3 HOW TOUSE THIS DOCUMENT 3i 3 dcnidebsavuxivR VR INR AUR ORSCHIO M NS DIAEYARUPNERPEUDUNREESEUENEFTREERM SED DIA PERI SIRM EN EOE SES O SOSEN FED DRE ETRRP IRI M uM RU ah 3 1 4 REFERENCE DOCUMENTS uiii PERGOERR ROI HUER RHINITE RR EO RO FE EOD R anai rieni e U ni iapa aoi ok aoa a raren UR ni E aonan 4 2 c3 Ia C ibgglucoeec T 5 2 1 COTS USED qu H M 5 2 2 COTS CONFIGURATION AND CUSTOMIZATION isse eg CkES eH HE CFR EX ak a REN TEN EXUR UE UY CHR ER CHER Hur RR Xo EE FIDES ERES RYE Ra F REPRE P ERURK UD GE at 6 2 2 1 ISSUE TYPES cats va Teva T P 6 2 2 1 1 Software Problem Report SPR ccnn EN E E ENN 8 2 2 1 2 Ros DESI TAIC oreren E E EE nen ry AEA er eet OEE E EET E E
114. ortlets there are statistical views for each issue type at least main ones Statistics Table ISSUES SPR bugs Status d d Y d 293 Assignee Open Reopened Resolved Closed Hold Verified Installed TELESPAZIO Marina 1 D 1 1 d Mochi Annamaria Gatti 1 1 1 Antonia Vollono 1 0 a D 0 Claudio Masuti 1 I Daniele Altini I ra I I 10 Davide Castellazzi 1 l 8 Francesco Carriero 1 i I 2 Giuseppe Casasanta I i E I I 0 Marca Favaina 1 I 3 Marca Pastori 1 O I 1 Massima 0 I B D Alessandro Statistics Table ISSUES Action Items Status o amp Open amp f Closed r Proposed For Closure Assignee F ce i Antonio Yollona TTELESP AIO Marina Mochi Annamaria Gatti Ec ca ca Daniele Altini Francesco Carriero ole l m Massimo D Alessandro Statistics Table ISSUES Change Requests Status amp Installed cf Submitted i Agreed amp Implemented Assignee Annamaria Gatti Joo l l lr Statistics Table ISSUES NCRs Status amp s Rejected Assignee Annamaria Gatti Statistics Table ISSUES RIDs Status a Open Assignee Annamaria Gatti Figure 8 Issues statistics portlet Advanced Computer Systems 2008 Project Management CU g amp e e e JIRA User Manual e o ATLASSIAN Doc No PMT MA ACS JI 0001 Issue 2 1 ADVANCED COMPUTER SYSTEMS E 77D i RA Date 01 May 2010
115. p bhpbilliton K Pfizer Denton Connecting People JM Novell citigroup Bee Advanced Computer Systems 2008 Project Management CU d a 2 JIRA User Manual e ATL ASSI AN E PMT MA ACS JI 0001 MPUTER SYSTEMS 2 1 Soe xu Nema gt Se 1 May 2010 BS LX IRE 2 1 2 INTENDED READERSHIP This Reference Manual has been written for all ACS employees and also for ACS Customers as they can get basic information on how to handle the tool for their scopes V JIRA SCOPES CUSTOMERS Raise and Monitor issues in a project with ACS ACS Provide Professional support to Customer raising issues in a Project Both ACS and its Customer will then benefit of a complete exhaustive and real time monitoring of all Project activities It is worth to remind that this tool is very helpful also for ACS internal organization being it geographically spread between Rome and Matera The tool in fact allow an easier management of the communication over an issue tracing all communications on the issue itself and providing web access to supporting information such as log files The meaning of issue is given in section 2 2 1 Advanced Computer Systems 2008 Project Management CU g e JIRA User Manual e ATLASSIAN Doc No PMT MA ACS JI 0001 ADVANCED COMPUTER SYSTEMS Issue 2 1 UM ome Date 01 May 2010 9 2 4 3 t i Page 3 1 3 HOW TO USE THIS DOCUMENT This document provides mainly a Quick Re
116. portlet to prepare a antonio vollono Project Report sv myDashbord VENUS Antonio Yollono Group VENUS Quality amp 4r JV A Full configure Edit Delete Copy The VENUS Project Dashboard antonio vollono amp Project VENUS VIP myDashboard OCADA Antonio Vollono L1 Project OCADA RI B AM Full confiqure Edit Delete Copy OCADA Dashboard antonio vollono giv myDashboard Cryosat PDS Antonio Vollono d Project Cryosat2 PDS J dr A Full configure Edit Delete Copy Cryosat PDS dash board antonio vollono myDashboard USNG Antonio Yollono f Project User Service RI Full confiqure Edit Delete Copy The Dashboard for the USNG Project antonio vollono Next Generation Edit Dashboard Name myDashbord template for PM Description Favourite y Shares Not shared Add Shares Everyone v Add Share with everyone Once selected remember to click on the E sutton to really enable it Once done click on the Update button Done Not the Dashboard is shared to all users having rights for the Project you selected Please note that to allow them to use it they havbe to follow the procedure described in next table Advanced Computer Systems 2008 Project Management JIRA User Manual e ATLASSIAN Doc No aii Issue Date 01 May 2010 Page 77 Name myDashbord template for PM Edit Dashboard Description Favouri
117. r or ed could not be retremid Statistics Table ISSUES Change Requests Status V nitaned d Submitied d Anecd V meiemerted Statistics Table ISSUES RIDS Project Cosmo ACS issue Type Figure 2 the Bug List Page shown as logged in After log in the System shows the Dashboard page Project Management JIRA User Manual PMT MA ACS JI 0001 22 01 May 2010 3 It can be customized for each user also adding extra pages by clicking on Manage Portal link on the top right part of the page Other pages can be accessed to Browse Projects and to Create New Issue Advanced Computer Systems 2008 Project Management CU g e e e JIRA User Manual S e ATLASSIAN PMT MA ACS JI 0001 d 4 ADVANCED COMPUTER SYSTEMS 3 2 1 1 DASHBOARD PAGE V DASHBOARD SHARING UPDATE JIRA 3 13 has added an new important feature the Dashboard Sharing See FAQ 005 for details On the top right side of the page anyway in the All Project portlet the Project for which the User has rights to navigate are shown All Projects ADM Aeolus APF APF Cosmo ACQ aco Cryosat GTS GTS Cryosat PDS crv My Unresolved Reported Issues Watches Votes Statistics Not in end status issues Issue Type E Action Items es 47 Change Request 4 o amp P RID 10 2 SPR Ss 42 Open Issues Assigned To Me Displaying O of 0 You have no assigned issues atthe moment Figure 3 the Projects
118. rice Poncet VEGA Christelle Barbey and Antonio Vollono DaysSinceLastComment 24 weeks 1 day ago Document Theme DSL sp cification des sous syst mes et matrices de conformit Reason Clarification Figure 37 Correct handling of an RID closed with an Action Advanced Computer Systems 2008
119. rname emaill a name surname emaill TOGGLE I aC name surname emaill BUTTON name surname emaill If the workflow has not to be activated the roles can be left blank Advanced Computer Systems 2008 Project Management JIRA User Manual ATLASSIAN No PMT MA ACS JI 0001 COMPUTER SYSTEMS 22 AA c zt y 01 May 2010 80 6 ANNEX B CORRECT HANDLING OF RIDS Before to enter the discussion it is important to highlight the most important fields of a RID the most used by its overall management e Under Customer responsibility they are available in the Create Issue form see 3 3 1 6 The document having associated the issue e g CS LI ACS GS 0149 The version of the document affected by the issue e g 1 0 The section in the document where the issue has been detected e g 2 3 e Under Contractor responsibility using the workflow actions Convert it into Action they are also available in the Edit Issue form in the Process and in the Close tab Response from The official position of the Contractor on the Discrepancy reported Contractor The decided status of the RID As already seen before the RID can be withdrawn closed with explanation or closed with an action In the first two cases set the status to Closed while in the latter use gt Action Use Open when the issue has to be discussed with the Customer 9 Mone O Open Closed Action ssue
120. ry e change its status from undelivered to delivered It is suggested whenever a new version is decided e g Customer request a Release it is created with the correct numbering depending on the Release type see section 3 6 1 1 At this stage no date for its delivery if given When a date for the delivery is consolidated it is set in this page editing the details Whenever the release is physically given to the Customer it can be set to delivered use appropriate link in the page N B all released versions are reported in Change Log tab in Browse Project page while unreleased versions are in the Road Map tab Advanced Computer Systems 2008 Issue 2 1 e Date 01 May 2010 Page 68 3 HOW CVS IS LINKED TO JIRA Project Management cy e e amp e JIRA User Manual o ATLASSIAN Doc No PMT MA ACS JI 0001 E Ix p i gt ke What to do Each time a Project is created a member of the Project Managers has to link CVS modules used by the Project itself N B All CVS modules under components and applications in ACS CVS are already pre loaded in JIRA but need to be anyway assigned to become monitored by JIRA for such Project In case new modules have to be created and then linked by a specific Project a member of the Project team has to contact the JIRA system administrator see 3 1 1 What it is possible to see Each time an issue is fixed by a SW modification the
121. s field with XXX NNNN It will be then a task of the Contractor Team opening the issue to set it with the correct values External Reference When an issue is open in a phase of the Project e g AIV at system level it may have also an external identifier this filed is used to mark the reference to such identifier Requirement The Requirement for which the request of waiver has been directed Description An exhaustive description of the reason of the request Only For Developers or Project Managers The Memo tab can be used to set the security level to either Public or Private Advanced Computer Systems 2008 Project Management e amp JIRA User Manual S S9 LARA AUGUE WI e ATLASSIAN Doc No id MA ACS JI 0001 Issue ADVANCED COMPUTER SYSTEMS Lee Li Date 01 May 2010 feta Page 30 3 3 1 8 REQ SCREEN The Requirement issue has the following create scheme Create Issue Step 2 of 2 Enter le details of lhe issue Project Cosme ACG l amp amp ue Type 7 Requirement Summa qdenter XC MINE fice APR SFRaDOO d fes Aon Hun AULA for Risk Shaeti RSS for Wah PRD Te MCR MCR fei RID RIC ODO fei TODD TEOG Hes Ragulin eng RECHA HE tile cimating an Haus repere ru nod knee hoe to fill E gi epee en Ihe nurmtesr et puse er Tog dme pee alimddg created Ri duggetad in duch cb D BI ht hebi rath 7X X E MHINHCT IEEE be Hope g Lii af lhe Coitado Team eani Le epus T3 dat PL e
122. s the way JIRA reminds Assignee and Reporter that an issue is going to expire Advanced Computer Systems 2008 Project Management CU ur e JIRA User Manual e ATLASSIAN Doc No PMT MA ACS JI 0001 ADVA Issue 2 1 AMA EE mc Date 01 May 2010 S aste REINES Page 9 2 2 1 3 Review Item Discrepancy RID RIDs can be only raised during formal meetings or reviews between Customer and Contractor They may be raised during the Project formal Milestones and they are issued on the deliverable documents prepared for the milestone itself Once raised they are discussed between Customer and Contractor and nominally they are Converted into an Action Item and closed If the issue is considered to have been wrongly raised or that it found to be not an issue after the discussion with the Customer can be set as Withdrawn On the other hand a RID can be explained and demonstrated to not be such and in this case the issue can be considered Closed with Explanation Nominal closure of a RID when it requires a document reissue is to Closed with an Action In this case an Action Item se section 2 2 1 2 has to be raised and then linked to the RID The RID management is done during a formal meeting and thanks to JIRA web access now can be done in real time on JIRA itself At the same stage the Customer to gain time should enter its RIDS directly on JIRA rather then creating them on a separate document as this would h
123. screpancy x Description of the Discrepancy Recommended Solution a Provides recommended solution on the Discrepancy Cancel Figure 26 Create a RID Advanced Computer Systems 2008 Project Management e amp JIRA User Manual S err e ATLASSIAN Doc No PMT MA ACS JI 0001 ADVANCED COMPUTER SYSTEMS Issue 2 1 Date 01 May 2010 Page 28 The explanation of the various field is given in next tab mandatory fields are set in orange while filed which maybe not filled are set in green A synthetic description of the issue 200C NNNN for RID RID 0001 N B while creating an issue reporter may not know how to fill it as it depends on the number of issues of the same type already created It is suggested in such cases to fill this field with XXX NNNN It will be then a task of the Contractor Team opening the issue to set it with the correct values Originator The User having raised the issue External Reference When an issue is open in a phase of the Project e g AIV at system level it may have also an external identifier this filed is used to mark the reference to such identifier Classification use Priority The Classification of the issue Use only Minor or Major Only For Developers or Project Managers The Memo tab can be used to set the security level to either Public or Private Advanced Computer Systems 2008 Project Management JIRA User Manual e ATLA
124. specially for Action Items it remembers to the Assignee 5 days before issue expiration what to do for each Project In case the User complains and the Project Manager convinces the JIRA engineer to create this no notification scheme and assign it to the Project it is highly suggested to Make sure that the Users have subscribed to the filters set in section 3 2 1 1 1 Make sure to log into JIRA at least once per week to check issue statuses Advanced Computer Systems 2008 Project Management JIRA User Manual eer o ATLASSIAN Doc No iia MA ACS JI 0001 Issue Bm te oe Be a Date 01 May 2010 Page 73 4 3 FAQ 003 I GOT LOST AFTER LOGIN ON JIRA HOW TO MAKE IT EASY Some Users have complained on the fact they get lost after login The default Dashboard is too complex As said on section 3 2 1 1 the Default Dashboard can be CHANGED by each User at its own desiderata Next figure reports the layout of the default Dashboard CC 5 EET RE M inr Ww T 0A d nes Tros ag Macina sue Tr ch ng amp Prepect Munagement foe oiooes cobet mme qo ACE ER A hat peopeetny Fanc tes Vul anc Vent Prapact ret IPAR orn nnm Users having iccess Yo Pes DIES chat NOT dup x ame ute OF diiciosed i whole orin part etomabos actioned Sere WNS om en egt for Or on beh of ACG p A 10 fadi m purpose Soc w eh fet access ag een 9 Baved f ert Coo ata tom mage mn A An Statute s Mot in emat status iau we Type MO A
125. stly organized in an how to scheme Advanced Computer Systems 2008 Project Management JIRA User Manual ATLASSIAN Doc No PMT MA ACS JI 0001 rm CON zi Issue 2 1 SS VADA Date 01 May 2010 Page 15 3 1 HOW TO CREATE A NEW PROJECT IN JIRA The JIRA administrator to contact Claudio Nasuti see 3 1 1 AS a back up solution contact Antonio Vollono The Users that have to be created ACS users already configured in the System Only Customer and occasionally Subcontractors have to be created Each project has a number or Roles that are normally mapped into Groups The information s to provide to create it For each new User an email address have to be specified The password will be set as default to 12qwas to be changed after first login For each project a 3 ascii digit code for the propietary issues has to be defined e g ACQ Also the appointed Project Manager has to be specified The Groups in which they have to be arranged and their Permissions The list of users to access the new Project has to include the specification to which groups they have to be assigned to within the Project scopes Groups are Developers Customer Subcontractors and Project Managers Belonging to a specific group implies a specific permission scheme see 3 1 2 See annex A to support Project Creation Advanced Computer Systems 2008 CIC S Project Managem
126. sues By Priority Blocker 2M 6 1 Major 18 3 4 Minor 30 M 31 By Assignee TELESPAZIO Marina Mochi 20 EE 61 Annamaria Gatti 8 EN 24 Daniele Altini 11 3 Davide Castellazzi 11 3 Francesco Carriero 11 3 Marco Favoino 11 3 Marco Pastori 11 3 Figure 17 Project Statistics voting an issue will be mostly not used for ACS purposes Anyway any User having the right to access an issue can vote it trying to push the Assignee to solve it before Advanced Computer Systems 2008 Project Management JIRA User Manual MA ACS JI e ATLASSIAN B ibid MA ACS JI 0001 ADVANCED COMPUTER SYSTEMS 01 May 2010 13 3 2 1 3 CREATE NEW ISSUE PAGE The Create New Issue page when selected in the Dashboard pops us as shown below Create Issue ACS Opera File Modifica Visualizza Segnalibri Widget Strumenti d Nuova scheda ws is Saree ves 4 A s T http jira acsvs it 8080 secure CreateIssue default jspa User Antonio Vollono Filters Profile Log Out HOME BROWSE PROJECT FIND ISSUES CREATE NEW ISSUE ADMINISTRATION QUICK SEARCH Create Issue Step 1 of 2 Choose the project and issue type Project Cosmo ACQ issue Type SPR Cancel EVALUATION LICENSE Are you enjoying JIRA Please consider purchasing it today Powered by Atlassian JIRA the Professional Issue Tracker Enterprise Edition Version 3 6 4 160 Bug feature request Contact Administrators Figur
127. ta in arrivo Microsoft Outlook File Modifica Visualizza Preferiti Strumenti Azioni A Nuovo EJ B xX Rispondi f Rispondi a tutti Inoltra E InviafRicevi Bo Trova SugOrganizza T lL Posta in arrivo 4 D gDa geram Da Andrea D Elia 7 Da annalisa galopp Da antonio vollono Formato messaggio Y 1 Da Sate bees Scegliere un formato per la posta in uscita e modificare le impostazioni Da Elisa Migliori 3 amp avanzate A Da jira acsys it 2 drvia il messaggio in questo Formato J Da Rosati Claudio Preferenze Recapito messaggi Formato posta Controllo ortografico Protezione Altro Utilizza Microsoft Word per modificare i messaggi di posta elettronica Impostazioni Opzioni internazionali Utilizzare gli elementi decorativi per modificare il carattere e lo stile predefiniti modificare i colori e aggiungere sfondi ai messaggi Utilizza questi elementi decorativi dessus e come predefiniti Caratteri Selezione elementi decorativi Elementi decorativi e caratteri Includi automaticamente la firma o allega un biglietto da visita elettronico vCard ai messaggi in uscita Utilizza questa Firma come predefinita Nessuno m v Non utilizzare in risposta o inoltro Selezione Firma Advanced Computer Systems 2008 Project Management JIRA User Manua
128. target or reference environment p i REOPENED p i When the fix does not work at gt System Level Ser AIV VERIFY RESOLUTION Verify that issue is fixed at System Level Fix has to be tested with the Customer during a formal Review REOPENED i When the fix does not work at P System Level Pp according to the Customer t Laaa AND Project d AN y p CUSTOMER ACCEPTS ISSUE Verify that issue is fixed at System Level with the Customer After issue has ben Verified the AIV manager and the ACCEPTED Customer has verified it during a formal test session or in a test on the reference system INSTALL FIX INSTALLED Advanced Computer Systems 2008 AIV team confirms that the issue that has been Accepted has been also installed in the target operatinal enviroment or in the reference in case Project is still not operational atthe earliest convenience Project Management JIRA User Manual TT e ATLASSIAN Doc No PMT MA ACS JI 0001 Issue 2 1 ADVANCED COMPUTER SYSTEMS 3 uu 77 Date 01 May 2010 feta Page 49 3 4 1 2 AIL WORKFLOW e x n An Action Item has been decided i s i during a Meeting d m http jira acsys it lt p Select the Project Customer Reporter Fill the Create form The issue is open and ready for the assignee to start work on it Issue is unassigned in the Project but has been given by JIRA of an issue indentifier i e PPP N N
129. te 99 Shares Not shared Add Shares Project ADMLTA Add Share with all users with permission to browse the ADM LTA project Edit Dashboard Name myDashbord template for PM Description Favourite Shares Project ADM LTA fj Add Shares Project w ADM LTA Add Share with all users with permission to browse the ADM LT project Manage Dashboards This page allows you to manage all dashboards created by you as well as view dashboards shared with you by others o Create new dashboard LH Restore Defaults Dashboards My Popular Search Name Author Shared With Operations Ww System Dashboard Systern Shared with all users P fy Copy myDashbord template for PM Antonio Vollono Project ADM LTA RI 4r B PM Full confiqure Edit Delete Copy Dashboard containing all portletto preparea antonio vollono Project Report se myDashbord vVENUS Antonio Vollono a Group VENUS Quality amp 4r Full configure Edit Delete Copy The VENUS Project Dashboard antonio vollono amp Project VENUS VIP myDashboard OCADA Antonio Vollono L1 Project OCADA RI dr B A Full confiqure Edit Delete Copy OCADA Dashboard antonio vollono Co y myDashboard Cryosat PDS Antonio Yollono Project Cryosat2 PDS amp J 4r BH A Full configure Edit Delete Copy Cryosat PDS dash board antoniao vollono y myDashboard USNG Antonio Yollono a Project User
130. the Contractor Team opening the issue to set it with the correct values External Reference When an issue is open in a phase of the Project e g AIV at system level it may have also an external identifier this filed is used to mark the reference to such identifier Affected Versions Only For Developers or Project Managers The Memo tab can be used to set the security level to either Public or Private Advanced Computer Systems 2008 ATLASSIAN Project Management JIRA User Manual Doc No PMT MA ACS JI 0001 Issue 2 Date 01 May 2010 Page 24 3 3 1 5 RSK SCREEN The Risk Sheets have the following create scheme Create Issue Step 2 of 2 Enter the details ofthe issue Project Cosmo ACQ Issue Type f Risk Sheet Memo identifier Summary Risk Category Description Possible Risk Reduction Actions Risk Indicator Probability Risk Indicator Planning Risk Indicator Severity Impact Costs Impact Schedule Impact Performances Affects Version s XXX NNNN for SPR SPR OO001 for Action Item AIL 0001 for Risk Sheets RSK 0004 for Waivers VR 0001 for NCR NCR 0004 for RID RID 0001 for TODO TDO OO01 N B while creating an issue reporter may not know how to fill it as it depends on the number of issues of the same type already created It is suggested in such cases to fill this field with XXXX NNNN It will be then a task of th
131. this page will be given in the Browse Project page section Advanced Computer Systems 2008 Single Level Group By Report Version Workload Report Preset Filters All Outstanding Unscheduled Assigned to me Most important Reported by me Project Summary Open a Reopened Resolved d Closed Hold Verified Installed Resolved recently Added recently Updated recently 21H 7 11 138 4 221 73 2 1 1 36 EE 12 amp Proposed For Closure 3 1 9 Submitted Agreed Rejected Implemented 2 1 Open Issues By Priority Blocker 1 Major Minor By Assignee TELESPAZIO Marina Mochi 20 EE 61 Annamaria Gatti Daniele Altini 11 11 11 28 6 18 3 jo ee 91 9M 27 11 3 Davide Castellazzi 11 3 Francesco Carriero 11 3 Marco Pastori 11 3 Project Management JIRA User Manual ATLASSIAN No PMT MA ACS JI 0001 ADVANCED COMPUTER SYSTEMS 2 1 pi 01 May 2010 6 Always in the Dashboard page below the All Projects portlet see also fig 4 there is am important portlet summarizing the issues which can be seen by the user as belonging to project he can have access to which did not reach yet a final i e end status A final status also referred as issue not in end status is a termination status for an issue It varies depending on the specific issue and the workflow the issue follows see workflow section
132. typical that Operator log problems in the system which may be converted then into SPR or from which they are originated Having a link between the first Observation of the issue and the anomaly as reported in SPR may support the issue resolution 2 2 1 12 Todo TDO TDO can be freely used as a simple reminder of things to do It is indeed less formal than an AIL It an be used quite often only internally to remind something to be done soon 2 2 1 13 Ticket TCK TCK are used to request or log an Hardware intervention It is mostly used during Operation but can be used also for integration and testing phases where the hardware if first installed at the Contractor site 2 2 1 14 Hardware Item HWI HWI simply record any hardware equipment procured during a Project It provides then the capability to link tickets to a physical HW item and occasionally SPR and other project management issues Advanced Computer Systems 2008 ADVANCED COMPUTER SYSTEMS B Mi S Project Management JIRA User Manual PMT MA ACS JI 0001 2 1 01 May 2010 12 ATLASSIAN 2 2 2 ISSUE USAGE WITHIN A PROJECT A typical usage of those issues in a Project is given here below with the specific scope to clarify their usage within the Project timeframe leen ISSUE EM Software Problem Reports Change Requests Non Conformance Reports RO Review Item Discrepancies a Waiver Requests Probability DESCRIPTION Actions are c
133. uring the action implementation more info are required fromthe Reporter the Assignee set the status back to OPEN requesting by means of a comment the Reporter to add more details i start the action fulfilment p P d b A CX lt p Y PROPOSED FOR CLOSURE Issue has been implemented PROPOSED FOR CLOSURE Issues in this stale are those which have been implemented but need Customer confirmatin before to be Closed REOPENED Customer has to convene wit the Contractor on issue fulfillment REOPENED P C N When the fix does not work at System Level lt ai CLOSED Issue has been Verified and can be closed Advanced Computer Systems 2008 Project Management CUu g e amp e JIRA User Manual e o ATLASSIAN Doc No PMT MA ACS JI 0001 Issue 2 1 ADVANCED COMPUTER SYSTEMS e Date 01 May 2010 DN b lt Page 57 3 4 1 10 HOW WORKFLOW ET ULLA The need of an HOW procedure to be written for all the Project Login JIRA hitp firaacsys it T team is detected IIN y i E Select the Project Fill the Create form SUBMITTED This is an End State The goal of this issue it to NOTIFY a procedura Advanced Computer Systems 2008 Project Management CUu g e amp e JIRA User Manual e o ATLASSIAN Doc No PMT MA ACS JI 0001 Issue 2 1 ADVANCED COMPUTER SYSTEMS e raz Date 01 May 2010 AAA T Perel ai i Page 5
134. vers WVR 0001 for NCR NCR 0001 for RID RID 0004 for TODO TDO 0001 N B while creating an issue reporter may not know how to fill it as it depends on the number of issues of the same type already created It is suggested in such cases to fill this field with XXX NNNN It will be then a task of the Contractor Team opening the issue to set it with the correct values External Reference External Reference identofier as used by the Originator to open the issue Priority Minor Assign To Automatic v Assign to me Affects Version s Unknown Released Versions 3 1 2 3 1 1 3 1 3 0 Y Description a Cancel Figure 24 Create a NCR Advanced Computer Systems 2008 Project Management e amp JIRA User Manual S TT e ATLASSIAN B PMT MA ACS JI 0001 ve ADVANCED COMPUTER SYSTEMS 01 May 2010 23 The explanation of the various field is given in next tab mandatory fields are set in orange while filed which maybe not filled are set in green d A synthetic description of the issue XXX NNNN for SPR SPR 0001 for Action Item AIL 0001 for Risk Sheets RSK 0001 for Waivers WVR 0001 for NCR NCR 0001 for RID RID 0001 for TODO TDO 0001 N B while creating an issue reporter may not know how to fill it as it depends on the number of issues of the same type already created It is suggested in such cases to fill this field with XXX NNNN It will be then a task of
135. vides a dedicated view the Browse Project View RoadMap and Browse Project View Change Log Road Map o View personal road ma o Scope next 3 versions all versions 3 3 1 3 30 Sep 06 Release Notes Progress BEEN Patch Release to 3 1 3 for CUGS CMAPS DMAPS DUGS EXT STATS 10 of 10 issues have been resolved E ACO 52 FIXED UG S AlV 0113 The Raw Data Downloader creates un incorrect LO file name ACO 304 FIXED HSM does not close informix connections t e E ACO 46 FIXED Constellation Management n ACQ 305 FIXED Contact Planner goes in endless computation loop using TLE files n ACO 51 FIXED Wrong Satellite ID Managementin LOP LOFProcessor n ACQ 60 FIXED AIV UGS AIV 0152 Non corretta gestione dei Sensing Start e Stop Time nel Raw Data Downloading n ACQ 23 FIXED USS AIV 0051 No compliance of Log files n E 3 ACO 48 FIXED UG S AIV 0102 Incorrect microseconds management n i ACO 47 FIXED UG S AIV 0105 Missing Contactinfo generation in case of no data acquired n ACO 58 FIXED CSM UGS ACQS CHR 0006 Format of Duration Tag in Screeninglnfo amp Date Format in dtd n e 3 3 2 30 Oct06 Release Notes Progress BEBENEEEEEEEEEENN ACO QL Integration Build for CUGS DUGS CMAPS DMAPS O of 1 issues have been resolved ACO 56 UNRESOLVED CSM UGS ACQS CHR 0004 Time resolution in OL format n A 3 3 Release Notes Progress No issues ACQ Delta Build 3 valid for CUGS CMAPS
136. w as the RID will remain in JIRA as Open and no search can be run on what has to be still processed nor any statistics of any type The nominal process of a RID would be the following e The Contractor delivers the documentation for a Milestone N days before it e The Customer reads the documentation and input some RIDS into JIRA before the Review e The Contractor analyses the RIDs one by one as soon as they are input in JIRA providing at least a Comment or much better the filling of the lt Response from Contractor field by editing the issue on JIRA e If it is already clear in Contractor mind that the RID has to be accepted edit the issue and fill the CLOSE TAB completely set the status of the workflow to CONVERTED IN ACTION and create an issue of type AIL an action aimed to Update document Document Identifier version Document Version if it does not exist e The Contractor and the Customer held a meeting to take a final decision on the RIDs still not closed with action directly by the Contractor Nominally this meeting is run at the same time of the Milestone for which the documents have been issued In some projects the milestone achievement process is different RIDs are input at the milestone or during a period after the milestone itself and therefore the meeting has to be done in a splinter mode in this case the RID workflow closure can be done online with the Customer agreement done

JIRA User Manual - ACS - Advanced Computer Systems

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