E-TOLL USER GUIDE
Contents
1. Toll categories of the HU GO electronic toll system On 1 July 2013 the distance based proportionate HU GO electronic toll system was introduced in Hungary Toll is required to be paid by all cargo vehicles with a maximum permissible gross weight exceeding 3 5 tons on toll sections of expressways and main roads You can see the detailed enlargeable map of the toll expressway and main route system and a complete list of road sections subject to toll payment on the www hu go hu web site under the Map menu item Vehicle category Road category Environmental classification Category J2 Category J3 Category J4 Expressway Mainroad Expressway Mainroad Expressway Main road gt EURO Il EURO Il lt EURO Gross rate for road use HUF km Valid from 1 January 2014 15 Category J2 Category J3 Category J4 two axles three axles four or more axles Road use declaration and toll payment From 1 November 2013 the State Motorway Management Company Ltd continues its operation as National Toll Payment Services PLC N SZ Zrt Our scope of activities will cover toll collection universal toll service provision and control support operations in the distance based toll collection penalisation and control in the national pubic road network and toll collection universal toll service provision and control support operations in the distance based HU GO electronic toll collection system The HU GO system is based on self d2. through a PC or kiosk located at a customer service office you can pay for your road use in the method and currency cash HUF bank card fuel card locally used Balance top up You can top up your balance with a bank card cash HUF or in certain cases with a fuel card at customer service offices OBU sale From January 2014 on board units are available not only at POS s or directly from the declaration operators but also at our customer service offices OBU registration You can order your on board unit for your cargo vehicle at customer service offices that have kiosks Buda rs Sz kesfeh rv r Veszpr m L b ny Szeged Gy ngy s Miskolc Debrecen Szolnok Budapest Submitting an application for customer qualification for post paid road use authorisation If you meet the requirements included in the customer qualification procedure you will be able to pay for your road use retrospectively You can submit the documents required for the procedure and after positive evaluation the contract previously negotiated with N SZ Zrt at customer service offices Ask for more information in person at our customer service offices or at postpaid hu go hu Receipt and issuance of application for agricultural exemption For cargo vehicles operated by agricultural producers whose exempt status is granted by Government Decree 243 2013 VI 30 NUSZ Zrt provides a special registration whereby free of charge route ticke
3. eclaration which can be made in one of two ways by purchasing a route ticket or by using an on board unit OBU In case of a route ticket which presumes a pre specified route planning your route and purchasing your route ticket can be accomplished on the www hu go hu web site and by route planning devices kiosk tablet PC located at HU GO sales and customer service points The POS locations are listed on the www hu go hu site under the Map menu item You can obtain your on board unit necessary for declaring your road use at our customer service offices from our retail partners or directly from the declaration operators Road use purchase options in the HU GO system As a non registered user you can purchase your ad hoc route ticket by e payment online by bank card through the www hu go hu site or at a POS or customer service office e by route planning through a kiosk with payment at a POS or customer service office Purchasing road use authorisation charging it against the balance of a registered user which may be accomplished by e charging it to a pre paid balance e retrospective payment post paid Ad hoc route tickets Ad hoc route tickets offer a convenient fast solution for road users who wish to use the Hungarian toll road network only for relatively infrequent trips on a specific route In this case purchasing road use authorisation is carried out without registration in the HU GO system and can be completed within by pr
4. f the permanent gates General information menu Control systems submenu In addition to the permanent control cross sections mobile control units operate 24 7 nationwide which are able to detect the presence or absence of a valid road use authorisation even in limited visibility conditions Data collection can be carried out while driving without stopping traffic Please note that the control system is operating with full capacity and state of the art technology thereby ensuring a high probability of the detection of unauthorised road users N SZ Zrt carries out control support activities while penalisation is conducted by the Police Useful information i i i Penalty rate by vehicle category Violation of the Traffic Code Category J2 Category J3 Category J4 Failure to pay toll before beginning road use HUF 140 000 HUF 150 000 HUF 165 000 Toll declaration made for a lower toll category than the actual toll category HUF 80 000 HUF 90 000 HUF 110 000 Unauthorised road usage due to the breakdown E HUF 140 000 HUF 150 000 HUF 165 000 Penalty rates from 1 September 2013 I In order to avoid penalisation be aware of the following e Enter the correct number of axles when you attach or detach a trailer For example if you attach a trailer to a two axle vehicle and now travel with four axles you must change the J2 number of axles to J4 if you detach the trailer you must reset the data to J2 Setting the wrong number of axles results
5. in a fine The number of axles must be set before you begin your journey e Be sure you enter the license plate number and the belonging country code correctly as the latter in addition to the plate number is the other important parameter for the identification of your vehicle which cannot be changed retrospectively after you have been fined e Be sure you purchase your route ticket before you begin road use Route tickets provide authorisation only after payment a ticket purchased retrospectively for the given road section qualifies as unauthorised road use which results in a fine A route ticket purchased for one direction provides road use authorisation only for the planned route for a one time journey in one direction When purchasing your route ticket please double check whether you have entered your data correctly e You can accomplish your declaration and toll payment more simply and conveniently however there are still important things to be aware of When paying the toll through your on board unit before you begin your journey please check whether the unit is turned on functions correctly is rendered to the relevant vehicle and the available balance is sufficient for your journey 7 Things to do after you have received a fine appeal option You can easily avoid a fine by observing the rules If you receive a letter informing you that you have been fined for unauthorised road use and would like to appeal you can do so with the
6. ll road in this case also Invoicing information Invoices are issued based on the sales method according to the following You will not receive a VAT invoice automatically if you wish to purchase your route ticket via the www hu go hu web site as a non registered user If you wish to request a VAT invoice automatically when making a route ticket or online purchase please make sure to register before buying your ticket After registration the system will prepare the accountable tax receipt of your purchases You will receive a traditional paper based VAT invoice if you purchase a route ticket at a POS or a NUSZ Zrt customer service office or top up your current account Please be sure to state accordingly at the cash register in each case You will receive an electronic invoice e invoice if you top up your current account online as a registered user via bank transfer or bank card payment at the www hu go hu online customer service office More information about invoicing is available on the www hu go hu web site under the General information main menu Methods of invoicing menu item Services available at customer service offices Modifying customer registration and data If you are not a registered user of the e toll system our customer service representatives will help you with your online registration as well as any modification in your entered data Route ticket sale If you wish to purchase your route ticket
7. n system in order to provide the highest level and most customer friendly service Division of the basic toll sections The most salient development of recent is the increase of the number of sections of the basic toll road network in other words the subdivision of the basic toll sections for more accurate and customised route planning The modification of the relevant decree entered into effect on 1 December 2013 Revision of the basic toll section is continuously carried out with the involvement of the associated organisations and legislators You can find a list of the effective basic toll sections at www hu go hu Development of the route planner The industrial parks and logistical centers most frequented by expediters have been entered into the route planner and route points can be transferred from one to another when planning the route online The list of POI s is continuously increasing as well so it is well worth keeping track at www hu go hu where related news is posted Setting the number of axles The GTA related to the data provision of declaration operators in the HU GO system have been modified on 9 February 2014 which includes a number of important provisions for our customers as well related to the setting of the number of axles through an on board unit Setting can be carried out on the HU GO web site after logging into the user account If you set the number of axles through a declaration operator N SZ Zrt will check
8. oviding the data of the vehicle and those required for route tickets Instant payment for the ticket can be made online with a bank card VAT detailed invoice can be requested at the ugyfel hu go hu e mail address However as an alternative you can decide to print your ticket and pay it subsequently at a POS or customer service office In this case a VAT detailed invoice can be requested at the point where the payment is made When specifying the destination it is important to state in addition to the name of the city the detailed address of your destination with street name and house number Before you begin using a toll road please be sure to pay the toll before your journey Charging your route ticket purchase against a balance In case of purchasing a route ticket against a balance the road user must register in the HU GO system which can be accomplished simply via the www hu go hu web site After providing basic information name contact contact details etc during registration a user account is opened offering the following services e Opening current accounts e Assigning vehicles to current accounts e Detailed statements of current account transactions Post paid option is available even to those registered road users who charge their route ticket purchase against their balance if they meet the N SZ Zrt customer qualification requirements It is important that you must purchase your authorisation before beginning to use the to
9. provisions included in the police letter ELECTRONIC TOLL SYSTEM www hu go hu Dear Cargo vehicle driver In this publication you will find all of the useful information that you may need for declaration of your road use in the e toll system or paying your toll We will keep you posted with periodically updated content in order to provide the latest news about questions solutions and issues most frequently raised by road users CONTACT National Toll Payment Services PLC Registered office H 1134 Budapest Vaci ut 45 B Mailing address 2101 G d ll Pf 148 E mail ugyfel hu go hu Call Center 24 hours within Hungary at local rates 06 40 40 50 60 Call Center from abroad from 8 00 am until 4 00 pm 36 36 58 75 00 www hu go hu
10. through the toll system whether your OBU is technically capable of doing so and whether the declaration operator is willing to accomplish the task If they are the change is successfully completed and you can change the number of axles through your OBU subsequently If you have entered into contract with a service provider that does nor support changing the number of axles through an OBU you receive an error message so you will be able to change the number of axles only through the www hu go hu web site Please make sure in time that the relevant data is indicated in the system at all times If you change the number of axles through an OBU you can only do so when you stop and must wait for a confirmation before you continue Check at all times whether the correct number of axles is entered correctly before you begin your journey POS s abroad NUSZ Zrt s contracted retailers are available to customers at 34 points in Austria Slovakia Romania and Slovenia You can plan your route ticket and pay toll at each of the retailers Topping up balance and register new users is only possible at designated POS s Further POS s in the following countries are expected to join in 2014 Serbia Slovenia Croatia Slovakia For further information and a list of the current POS s please visit our web site Control penalisation Nationwide 101 permanent control gates have been built at 74 locations Find out more information about the operation o
11. ts can be obtained The special registration can be made with an official certificate issued by the clerk of the municipality with relevance to the place of residence or primary place of business The free of charge route tickets can be obtained trough the special registration only for the toll sections specified in the official certificate Further information is available on the web site KAVOSZ loan procedures Certificates required for the KAVOSZ loan which can be applied for as part of the Toll Loan Programme are issued at the customer service offices You can submit your application for the loan at a KAVOSZ representative office Opening hours of customer service offices OPENING HOURS SIDE OF MOTORWAY Mon Tue Thu Fri rest area un fe oe A owen e I ow pow Abonyi ut en AAA feel om man JA Y Tapa engineering bureau EI E E E IC engineering bureau right side Budapest outbound left side Budapest bound We reserve the right to change details Find out more information about the opening hours of the offices and other changes at www hu go hu or our call center LOCATION MOTORWAY KM Wed Sat Sun NUSZ Zrt POS s WD Pos at the border Rajka border crossing Hegyeshalom border crossing POS lanes Left side Budapest bound at Mosonmagyarovar 158 km section of M1 Developments to expand convenience functions Based on customer feedback N SZ Zrt is continuously developing the toll collectio
Download Pdf Manuals
Related Search