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HP Color LaserJet CP1210 Series Printer User Guide

1. The media might not meet HP specifications Use a different paper such as high quality paper that is intended for color laser printers The device might be operating in excessively humid conditions Verify that the device environment is within humidity specifications One or more print cartridges might be defective Replace any low print cartridges See Replace print cartridges on page 52 The product is set to override the Replace Color Cartridge message and to continue printing Replace any low print cartridges See Replace print cartridges on page 52 Print quality problems 77 Problem Cause Solution A color is printing inconsistently after you Another print cartridge might be load a new print cartridge AaBbCc AaBbCc defective Remove the print cartridge for the color thatis printing inconsistently and reinstall it The product is set to override the Replace Color Cartridge message and to continue printing Replace any low print cartridges See Replace print cartridges on page 52 The colors on the printed page do not match the colors as they appear on the Screen The colors on your computer monitor might differ from the device output See Match colors on page 39 If extremely light colors or extremely dark colors on screen are not printing your software program might interpret extremely light colors as white o
2. The moisture content of the paper is uneven or the paper has moist spots on its surface Try different paper such as high quality paper that is intended for color laser printers The paper lot is flawed The manufacturing processes can cause some areas to reject toner Try different paper such as high quality paper that is intended for color laser printers Vertical streaks or bands appear on the page Ae Az Az Az Az Bb c Bot c BbCc Bb c Bb c One or more print cartridges might be defective Print the Supplies Status page to check the remaining life See Print information pages on page 42 Replace any low print cartridges See Replace print cartridges on page 52 The product is set to override the Replace lt Color gt Cartridge message and to continue printing Replace any low print cartridges See Replace print cartridges on page 52 ENWW Print quality problems 73 Problem Cause Solution The amount of background toner shading becomes unacceptable AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Very dry low humidity conditions can increase the amount of background shading Check the device environment One or more print cartridges might be defective Replace any low print cartridges See Replace print cartridges on page 52 Toner smears appear on the media AaBbCc AaBhc AaBt Cc AaBbCc AaBbCc
3. The product is set to override the Replace Color Cartridge message and to continue printing The media might not meet HP specifications Replace any low print cartridges See Replace print cartridges on page 52 Use media that meets HP specifications If toner smears appear on the leading edge of the paper the media guides are dirty or debris has accumulated in the print path Clean the media guides Clean the paper path See Clean the product on page 55 The toner smears easily when touched AaBbCc d x AaBbCc AaBbCc The device is not set to print on the type of media on which you want to print In the printer driver select the Paper tab and set Type is to match the type of media on which you are printing Print speed might be slower if you are using heavy paper The media might not meet HP specifications Use media that meets HP specifications The paper path might need cleaning Clean the paper path See Clean the roduct on page 55 74 Chapter7 Solve problems ENWW Problem Marks repeatedly appear at even intervals on the printed side of the page AaBbCc Aa BoCc AaBbCc AaBbCc AaBbCc Cause The device is not set to print on the type of media on which you want to print Solution In the printer driver select the Paper tab and set Type is to match the type of paper on which you are printing Print speed might be slo
4. sss nnne nennen 15 Supported paper types and tray capacity ssssssssssssssssssssssseeenneee ennemis 17 Special paper or print media guidelines rare mener 18 Load paper and Print media ieri teneo tet erra a dao a re eR a aeaaaee 19 4 Print tasks ENWW Change the print driver to match the media type and size rea 22 Printer driver Help ssa 23 Cancel a print JOD 2 2 cernat t Raten iisaaecenvi EEEE EERERE Le RE Hunde ads ERE RR chaga dana 24 Create and use printing shortcuts in Windows nme 25 Print BOOKI CUS assis eens 26 Print quality settings sse ennemi en nennen nennen enn nnne nns 27 Print on special media rH Ete Ene los FH SERE diaria dia TUE LEE ea EPOR nal ara sad 28 RESIZE documents isa reoriad inia da 29 Set the print orientation inana aai aaa emere nnn nn nennen nnns nns aaa i aN 30 Use IIT cR cesta 31 Print on both sides of the page manual duplex errar near 32 iii Print multiple pages on one sheet of paper in Windows HH 33 5 Color Manage COLON sais ca fois sees m 36 Printi Grayscale HS 36 Automatic or manual color adjustment rear 36 Manual color options ice eaaeaaaaaaeaeeeeeeee
5. Material Safety Data Sheets Visit www hp com go environment or www hp com hpinfo globalcitizenship environment ENWW Environmental product stewardship program 103 Declaration of conformity Declaration of Conformity according to ISO IEC 17050 1 and EN 17050 1 DoC BOISB 0603 00 rel 1 0 Manufacturer s Name Hewlett Packard Company Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Product Name HP Color LaserJet CP1215 CP1515 CP1518 Series Regulatory Model 2 BOISB 0603 00 Product Options All Toner Cartridges CB540A CB541A CB542A CB543A conforms to the following Product Specifications SAFETY IEC 60950 1 2001 EN60950 1 2001 A11 IEC 60825 1 1993 A1 A2 EN 60825 1 1994 A1 A2 Class 1 Laser LED Product GB4943 2001 EMC CISPR22 2005 EN55022 2006 Class B EN 61000 3 2 2000 A2 EN 61000 3 3 1995 A1 EN 55024 1998 A1 A2 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 1998 GB17625 1 2003 Supplementary Information The product herewith complies with the requirements of the EMC Directive 2004 108 EEC and the Low Voltage Directive 2006 95 EC and carries the CE Marking accordingly This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesire
6. Height Depth Width Weight 254 mm 10 0 inches 436 mm 17 2 inches 399 mm 15 7 inches 18 20 kg 40 02 Ib Operating environment specifications Environment Recommended Allowed Temperature 17 to 25 C 62 6 to 77 F 15 to 30 C 59 to 86 F Humidity 20 to 60 relative humidity RH 10 to 80 RH Altitude Not applicable 0 to 3048 m 0 to 10 000 ft ET NOTE These values are based on preliminary data See www hp com support licp1210series for current information 96 Appendix C Specifications ENWW Electrical specifications WARNING Power requirements are based on the country region where the printer is sold Do not convert operating voltages This may damage the printer and void the product warranty Item 110 volt models 220 volt models Power requirements 100 to 127 V 10 220 to 240 V 10 50 to 60 Hz 2 Hz 50 to 60 Hz 2 Hz Minimum recommended circuit capacity 4 5 A 2 5A Power consumption specifications Table C 1 Power consumption average in watts Product Model Printing Ready Sleep Off Heat output Ready BTU hour HP Color LaserJet CP1210 Series printer 290 12 12 0 0 41 The power consumption reflects the highest values measured for color and monochrome printing when using standard voltages For both Letter and A4 size media the printing speed is 8 ppm for color printing and 12 ppm for monochrome printing ET NOTE These values are
7. How do I Link to the user guide index e Animated demonstrations View animations of procedures related to using the product e User Guide View information about product usage warranty specifications and support The user guide is available in both HTML and PDF format e Readme View the product Readme document which features important product notes ENWW Use the HP Color LaserJet CP1210 Series Toolbox software 45 Device Settings The Device Settings folder contains links to the following main pages Paper Handling Configure the input tray or change the product paper handling settings such as default paper size and default paper type Print Quality Change the product calibration and optimization settings Print Density Change the print density settings such as contrast highlights midtones and shadows Print Modes Change the fuser duplex or toner modes for each media type Paper Types Change the print mode settings for each media type such as letterhead prepunched or glossy paper System Setup Change the print system settings such as jam recovery and auto continue Change the Cartridge out override setting which sets the option to continue printing when a print cartridge has reached the end of its useful life Setup Status Alerts Set up the product so that it issues pop up alerts to your computer when certain events occur Service Gain access to various procedures required to maintain the product S
8. Make sure that the stack is below the maximum stack height mark in the tray See Load paper and print media on page 19 The input tray guides are not adjusted correctly Adjust them so they hold the stack firmly in place without bending it The media is binding or sticking together Remove the media flex it rotate it 180 degrees or flip it over Reload the media into the input tray 2 NOTE Do not fan paper Fanning can create static electricity which can cause paper to stick together The media is removed before it settles into the output bin Wait until the page completely settles in the output bin before removing it The media is in poor condition Replace the media The internal rollers from the tray are not picking up the media Remove the top sheet of media If the media is heavier than 163 g m 43 Ib it might not be picked from the tray The media has rough or jagged edges Replace the media The media is perforated or embossed Perforated or embossed media does not separate easily Load sheets one at a time Paper was not stored correctly Replace the paper in the trays Paper should be stored in the original packaging in a controlled environment If the product continues to jam contact HP Customer Support or your authorized HP service provider 68 Chapter7 Solve problems ENWW Clear jams Jam in tray 1 1 Pull out tray 1 and place it on a flat surfac
9. diagnostics page See Use the HP Color LaserJet CP1210 Series Toolbox software on page 43 Contact HP Customer Care See HP Customer Care on page 90 or the support flyer that came in the box The media might not meet HP specifications Use a different paper such as high quality paper that is intended for color laser printers If characters are incorrectly formed so that they produce a wavy effect the laser scanner might need service Verify that the problem also occurs on the Configuration page If so contact HP Customer Care See HP Customer Care on page 90 or the support flyer that came in the box Print quality problems 75 Problem Cause Solution The printed page is curled or wavy The device is not set to print on the type of media on which you want to print In the printer driver select the Paper tab and set Type is to match the type of paper on which you are printing Print speed might be slower if you are using heavy paper The media might not meet HP specifications Use a different paper such as high quality paper that is intended for color laser printers Both high temperature and humidity can cause paper curl Check the device environment Text or graphics are skewed on the printed page The media might be loaded incorrectly Make sure that the paper or other print media is loaded correctly and that the media guides are not too tight
10. the corresponding light blinks 2 Ready light Indicates that the product is ready to print 3 Resume button and light Indicates that a job is paused Press this button to continue printing the current job 4 Attention light Indicates that a door is open or other errors exist 5 Paper out light Indicates that the product is out of paper 6 Cancel button To cancel the print job that is currently printing press the Cancel button 7 Jam light Indicates that there is a jam in the product ET NOTE See Status light patterns on page 59 for descriptions of the light patterns 4 Chapter 1 Basics ENWW USB connection Ef NOTE Do not connect the USB cable before installing the software The installation program will notify you when the USB cable should be connected This product supports a USB 2 0 connection You must use an A to B type USB cable for printing Model and serial numbers The model number and serial number are listed on an identification label located inside the front door The label contains information about the country region of origin and the revision level manufacturing date production code and production number of the product The label also contains power rating and regulatory information ENWW Walkaround 5 6 Chapter 1 Basics ENWW 2 Software e Supported operating systems e Printer driver e Priority for print settings e Open the
11. 6 7 Pull the tab on the left side of the print cartridge straight up to completely remove the sealing tape Discard the sealing tape ENWW Replace print cartridges 53 8 Close the print cartridge drawer 9 10 Place the old print cartridge in the box for the new print cartridge Follow the recycling instructions that are included in the box 54 Chapter6 Manage and maintain ENWW Clean the product During the printing process paper toner and dust particles can accumulate inside the product Over time this buildup can cause print quality problems such as toner specks or smearing This product has a cleaning mode that can correct and prevent these types of problems 1 Open the HP Color LaserJet CP1210 Series Toolbox See View HP Color LaserJet CP1210 Series Toolbox on page 43 2 Click the Help folder and then click the Troubleshooting page 3 Inthe area for Cleaning Mode click Start to begin the cleaning process 4 The product processes a single page and then returns to the ready state when the cleaning process is complete ENWW Clean the product 55 56 Chapter 6 Manage and maintain ENWW 7 Solve problems e Basic troubleshooting checklist e Status light patterns e Status alert messages e Jams e Print quality problems e Performance problems e Product software problems ENWW Basic troubleshooting checklist If you are experiencing problems with the product use the f
12. 65 replacing 52 status viewing 44 storage 50 using when out of toner 51 warranty 89 print cartridges accessing 3 print density settings 47 Print Document On 29 print media supported 15 print modes HP Color LaserJet CP1210 Series Toolbox 48 print quality HP Color LaserJet CP1210 Series Toolbox 47 HP ImageREt 2400 38 settings 27 troubleshooting 72 troubleshooting page 79 printer drivers help Windows 23 supported 8 printing booklets 26 canceling 24 on both sides 32 on card stock 28 on custom size media 28 on envelopes 28 on labels 28 on letterhead 28 on preprinted forms 28 on special media 28 on transparencies 28 troubleshooting 80 printing system software 7 priority settings 9 product registration 49 product settings HP Color LaserJet CP1210 Series Toolbox 48 production code 5 Q quality HP Color LaserJet CP1210 Series Toolbox 47 HP ImageREt 2400 38 print troubleshooting 72 R rear door locating 3 recycling HP printing supplies returns and environmental program 102 reducing documents 29 registration product 49 removing Windows software 10 repacking the product 93 repetitive defects troubleshooting 77 replace supplies message 65 replacing print cartridges 52 resizing documents 29 resolution automatic reduction 48 features 2 HP ImageREt 2400 38 specifications 2 revision level 5 RGB settings 37 38 S safety statements 105 106 scaling documents 29 scatter troubleshooting 76 se
13. Da 2 Walkaround oigandan aan dada dear aes EA dada a e dd af ana Ada dad a Ddr Sd 3 Front VIEW 3 Back and stde vIew iicet eti ad ecc na sede deor aea ee xav ated vut aa dede bn M ded dug trend 3 Control panel walkaround ssssssssssssssssesseeseeeeeereen em enne nennen nere nrnnr nnns 4 USB CONNECTIONS diana s eua dinda aa Dai i Duae Mates ded atr elata DO dd 5 Model and serial numbers seessssesssssssseeennene enne ene nen nn nnn nn nnn nn nnne nnns nsns 5 2 Software Supported operating systems eae ata naaaaaeaarere nan aaaaaaaaaanaaeaaaaa inneren nnne nnne 8 Printer driver NI UU LTUMRT 8 Priority tor print settings tette o ea Ee o ten ate deed a aote estas aa dre da au ten o 9 Open the printer driver and change the print settings aeee 10 Remove product software ssssssssssssssssssssseseseeene eene nennen nennen nenne rer rer tnnt nes nn sessi n enn 10 B E M xc Hu aa 11 HP Color LaserJet CP1210 Series Toolbox software sese 11 Status Alerts software iea a nennen nennen nnne nnns nsns ness nns ese sr nennen 11 3 Paper and print media Understand paper and print media use 200 cece cece cee ee eee eeeeeeeaeecaeeeeeeeeeeeeeeeeeeeeceaeaaeaeaeaeeeeeeeeeeeeeetes 14 Supported paper and print media sizes
14. Table 3 1 Supported paper and print media sizes Size Dimensions Tray 1 Letter 216 x 279 mm 8 5 x 11 inches V Legal 216 x 356 mm 8 5 x 14 inches v A4 210 x 297 mm 8 27 x 11 69 inches V Executive 184 x 267 mm 7 24 x 10 51 inches 4 A3 297 x 420 mm 11 69 x 16 54 inches A5 148 x 210 mm 5 83 x 8 27 inches V A6 105 x 148 mm 4 13 x 5 83 inches Y B4 JIS 257 x 364 mm 10 12 x 14 33 inches v B5 JIS 182 x 257 mm 7 17 x 10 12 inches V B5 ISO 176 x 250 mm 6 93 x 9 84 inches B6 ISO 125 x 176 mm 4 92 x 6 93 inches 16k 197 x 273 mm 7 75 x 10 75 inches v 8 5 x 13 216 x 330 mm 8 5 x 13 inches v 4x6 107 x 152 mm 4 x 6 inches V 5x8 127 x 203 mm 5 x 8 inches v 10 x 15 cm 100 x 150 mm 3 9 x 5 9 inches V Custom 76 216 x 127 356 mm 3 8 5 x 5 14 inches V Table 3 2 Supported envelopes and postcards Size Dimensions Tray 1 Envelope 10 105 x 241 mm 4 13 x 9 49 inches Y Envelope DL 110 x 220 mm 4 33 x 8 66 inches 4 Envelope C5 162 x 229 mm 6 93 x 9 84 inches V Supported paper and print media sizes 15 Table 3 2 Supported envelopes and postcards continued Size Dimensions Tray 1 Envelope B5 176 x 250 mm 6 7 x 9 8 inches Envelope Monarch 98 x 191 mm 3 9 x 7 5 inches Postcard 100 x 148 mm 3 94 x 5 83 inches S ISI amp IS Double postcard 148 x 200 mm 5 83 x 7 87 inches 16 Chapter 3 Paper and
15. View product status information This page indicates product conditions such as a jam or an empty tray After you correct a product problem click Refresh status to update the product status e Supplies Status View detailed supplies status information such as the estimated percent of life remaining in the print cartridge and the number of pages that have been printed with the current print cartridge This page also has links to order supplies and to find recycling information e Device Configuration View a detailed description of the current product configuration e Print Info Pages Print the configuration page the demo page and the supplies status page e Event Log View a history of product errors The most recent error is at the top of the list Event log The event log is a four column table where the product errors are logged for your reference The number in the Page Count column specifies the total number of pages that the product had printed when the error occurred The event log also contains a brief description of the error For more information about error messages see Status alert messages on page 63 44 Chapter 6 Manage and maintain ENWW Help The Help folder contains links to the following main pages e Troubleshooting Print troubleshooting pages clean the product calibrate the product and open Microsoft Office Basic Colors For more information about Microsoft Office Basic Colors see Match colors on page 39 e
16. based on preliminary data See www hp com support licp1210series for current information ENWW Electrical specifications 97 Acoustic emissions Sound power level Declared per ISO 9296 Printing 12 ppm Lwag 6 1 Bels A 61dB A Ready Lwaa Inaudible Sound pressure level bystander position Declared per ISO 9296 Printing 12 ppm Loam 47 dB A Ready Loam Inaudible 1 For both Letter and A4 size media the printing speed is 8 ppm for color printing and 12 ppm for monochrome printing ET NOTE These values are based on preliminary data See www hp com support ljcp1210series for current information Paper and print media specifications For information about the supported paper and print media see Paper and print media on page 13 Skew specifications The product has the following skew specifications e Print engine cut sheet paper less than 1 5 mm 0 06 inches over a 260 mm 10 24 inch length e Print engine envelopes less than 3 3 mm 0 13 inches over a 220 mm 8 66 inch length 98 Appendix C Specifications ENWW ENWW Regulatory information e FCC regulations e Environmental product stewardship program e Declaration of conformity e Safety statements 99 FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable pr
17. cicuta uev deduce eeu gaia Ree eee Rua A AEA 104 Safety Statements EI IEEE 105 Laser Safely saias coded et eta Donee eee 105 Canadian DOC regulations sess enm eee nnne 105 VCCI statement Japan T 105 Power cord statement Japan tere entree eee erent tere tees este rea aca near nana nara 105 EMI statement Korea ie ethan eid edet Ede Rh Ea EE e edie 105 Laser statement for Finland ni enssins diana aaa a aaia ia 106 Substances Table China AE RTTE 107 M 109 ENWW 1 Basics e Product features e Walkaround ENWW Product features 2 Print Prints Letter size and A4 size pages at speeds up to 8 pages per minute ppm in color and 12 ppm in black and white Prints at 600 dots per inch dpi Includes adjustable settings to optimize print quality The print cartridges use HP ColorSphere toner For information about the number of pages the cartridges can print see www hp com go pageyield Actual yield depends on specific use Memory Includes 16 megabyte MB random access memory RAM Supported operating systems Windows 2000 Windows XP Home Professional Windows Server 2003 32 bit only Windows Vista Paper handling Tray 1 holds up to 150 sheets of print media or 10 envelopes Output bin holds up to 125 sheets of print media Pri
18. dpi color laser class quality with millions of smooth colors In contrast the single level printing process found in the default mode of other color laser printers does not allow the colors to be mixed within a single dot This process called dithering significantly hinders the ability to create a wide range of colors without reduced sharpness or visible dot structure Media selection For the best color and image quality select the appropriate media type from the software printer menu or from the printer driver Color options Color options automatically provide optimal color output These options use object tagging which provides optimal color and halftone settings for different objects text graphics and photos on a page The printer driver determines which objects appear on a page and uses halftone and color settings that provide the best print quality for each object In the Windows environment the Automatic and Manual color options are on the Color tab in the printer driver Standard red green blue SRGB Standard red green blue SRGB is a worldwide color standard that HP and Microsoft developed as a common color language for monitors input devices scanners and digital cameras and output devices printers and plotters It is the default color space used for HP products Microsoft operating systems the World Wide Web and most office software The sRGB standard represents the typical Windows monitor and is the convergence
19. or too loose against the stack See Load paper and print media on page 19 The media might not meet HP specifications Use a different paper such as high quality paper that is intended for color laser printers The printed page contains wrinkles or creases AaBbCc The media might be loaded incorrectly Verify that the media is loaded correctly and that the media guides are not too tight or too loose against the stack See Load paper and print media on page 19 Turn over the stack of paper in the input tray or try rotating the paper 180 in the input tray The media might not meet HP specifications Use a different paper such as high quality paper that is intended for color laser printers Toner appears around the printed characters The media might be loaded incorrectly Turn over the stack of paper in the tray If large amounts of toner have scattered around the characters the paper might have high resistivity Use a different paper such as high quality paper that is intended for color laser printers 76 Chapter7 Solve problems ENWW Problem Cause Solution An image that appears at the top of the page in solid black repeats farther down the page in a gray field AaBbCc Software settings might affect image printing In your software program change the tone darkness of the field in which the repeated image
20. printer driver and change the print settings e Remove product software e Utilities ENWW Supported operating systems The product supports the following operating systems e Windows 2000 e Windows XP Home Professional e Windows Server 2003 32 bit only e Windows Vista Printer driver The product comes with software for Windows that allows the computer to communicate with the product This software is called a printer driver Printer drivers provide access to product features such as printing on custom sized paper resizing documents and inserting watermarks EZ NOTE The most recent drivers are available at www hp com support ljcp1210series Depending on the configuration of Windows based computers the installation program for the product software automatically checks the computer for Internet access in order to obtain the latest drivers 8 Chapter 2 Software ENWW Priority for print settings ENWW Changes to print settings are prioritized depending on where the changes are made ET NOTE The names of commands and dialog boxes might vary depending on your software program Page Setup dialog box Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed here override settings changed anywhere else Print dialog box Click Print Print Setup or a similar command on the File menu of the program you are working in to open this dialog
21. processes pressing buttons has no effect Ready The product is ready with no job activity To print a Configuration page and a Supplies Status page press and hold the Resume button for longer than one second Processing Data The product is processing or receiving data To cancel the current job press the Job Cancel button Status light patterns 59 Light status State of the product Action Continuable Error e General continuable error e Temporary product error To recover from the error and print whatever data is possible press the Resume button If the recovery is successful the product goes to the Processing Data state and completes the job If the recovery is unsuccessful the product returns to the Continuable Error state Attention A door is open Close the door Fatal Error e Turn off the product wait 10 seconds and turn on the product e Ifyou are unable to resolve the problem see HP Customer Care on page 90 Yellow cartridge out or missing The yellow print cartridge has reached the end of life Replace the cartridge Make sure the cartridge is installed correctly ET NOTE Ifyou select the option E to override Replace Color Cartridge the light stops flashing and stays lit until you replace the cartridge 60 Chapter 7 Solve problems ENWW ENWW Light status State of the product Action Magenta cartridge ou
22. standard for high definition television ET NOTE Factors such as the type of monitor you use and the room lighting can affect the appearance of colors on your screen For more information see Match colors on page 39 The latest versions of Adobe PhotoShop CorelDRAWS Microsoft Office and many other programs use sRGB to communicate color Because it is the default color space in Microsoft operating systems sRGB has been adopted broadly When programs and devices use sRGB to exchange color information typical users experience greatly improved color matching The sRGB standard improves your ability to match colors between the printer the computer monitor and other input devices automatically and eliminates the need to become a color expert 38 Chapter 5 Color ENWW Match colors The process of matching printer output color to your computer screen is complex because printers and computer monitors use different methods of producing color Monitors display colors by using light pixels that use an RGB red green blue color process but printers print colors by using a CMYK cyan magenta yellow and black process Several factors can influence your ability to match printed colors to those on your monitor Print media Printer colorants inks or toners for example Printing process inkjet press or laser technology for example Overhead lighting Personal differences in perception of color Software programs Printer d
23. the File menu in the software program click Print Select the driver and then click Properties or Preferences On the Effects tab click Print Document On Select the paper size to print on To print the document without scaling it to fit make sure that the Scale to Fit option is not selected Click OK Resize documents 29 Set the print orientation 1 Onthe File menu in the software program click Print 2 On the Finishing tab select either Portrait or Landscape in the Orientation section 3 Click OK 30 Chapter 4 Print tasks ENWW Use watermarks A watermark is a notice such as Confidential that is printed in the background of each page of a ENWW document 1 Onthe File menu in the software program click Print 2 Select the driver and then click Properties or Preferences 3 From the Effects tab click the Watermarks drop down list 4 Click the watermark that you want to use To create a new watermark click Edit 5 If you want the watermark to appear only on the first page of the document click First Page Only 6 Click OK To remove the watermark click none in the Watermarks drop down list Use watermarks 31 Print on both sides of the page manual duplex To print on both sides of the paper you must print the first side turn the paper over and load it into the tray again and then print the second side 1 e cue ww AM n 10 T1 12 13 14 15 16 From the Win
24. 2qT I m 50 Print cartridge storage sse enne mener rnnt nennen es 50 HP policy on non HP print cartridges rrenan 50 HP fraud hotline and Web site tr cete tat ta RR RR CRI RR a NR Re RR A 50 Cartridge out override inei tte Dan RR i TR MR d SEES Ra de REB Rede aaa 51 Replace print cartridges uet ie ec teu d ea d ed Re REN a a RN ERN ER dn AO REEL dada 52 Clean the product casas 55 7 Solve problems Basic troubleshooting checklist itte e be ere sa AGE A pane EEERR S 58 Factors that affect product performance ssssssssssssssssesseeeen enne 58 Statusslight patterns ot dun re n e a E edt E ERE MARET ds 59 Status alert messages 2 2 condendo tede Tee eara PE alo San a testinal 63 NENNT D 67 iv ENWW Jam FECOVENY Ems 67 COMMON CAUSES OT JAMS nenieca E die aa asa alas eu V esulbad n ex du nuce 68 Clear jJAMS ETUR 69 Jam in tray 1 223 ase Sides ee rep irte e b dde a o t eid ayer d 69 Jam in TUSCR area e e da a dA utate Mese al a 70 Jam in output bin oo eee teed sce aaaaaaaesaeeeeeeeeeeeeeeeeeteess 71 Print Quality probl ms E H 72 Improve print quality cee ee eee ee cece cea eaaeceeeeeeeeeeeseesecaaaaaecaeeeeeeeeeeeeetscsencaeeaeess 72 Identify and corr
25. 6 90901
26. A USB 2 0 printer cable 2 meter 6 5 foot standard ENWW Part numbers 85 Table A 1 Spare parts and replacement supplies continued Part Part number Type size Media C2934A 50 sheets HP Color LaserJet Transparencies letter C2936A 50 sheets HP Color Laser Transparencies A4 Q1298A HP LaserJet Tough paper letter Q1298B HP LaserJet Tough paper A4 HPU1132 500 sheets HP Premium Choice LaserJet paper letter CHP410 500 sheets HP Premium Choice LaserJet paper A4 HPJ1124 500 sheets HP LaserJet paper letter CHP310 500 sheets HP LaserJet paper A4 Q6608A 100 sheets HP Color Laser Photo Paper glossy Q6611A 150 sheets HP Color Laser Brochure Paper glossy letter Q6541A 200 sheets HP Presentation Laser Paper soft gloss letter Q6543A 150 sheets HP Brochure Laser Paper matte letter Q2546A 300 sheets HP Presentation laser paper glossy Q6549A 100 sheets HP Photo Paper matte letter HPL285R 500 sheets HP Color Laser Paper letter Reference materials 5851 1468 HP LaserJet Printer Family Print Media Specification Guide 86 Appendix A Supplies and accessories ENWW B Service and support ENWW Hewlett Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Color LaserJet CP1215 CP1515 CP1518 Series printers One year limited warranty HP warrants to you the end user customer that HP hardware an
27. HP Color Laserjet CP1210 Series Printer User Guide HP Color LaserJet CP1210 Series Printer User Guide invent Copyright and License O 2007 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number CC376 90901 Edition 2 10 2007 Trademark Credits Adobe AdobePhotoShop and PostScript are trademarks of Adobe Systems Incorporated ENERGY STAR and the ENERGY STAR logo are U S registered marks of the United States Environmental Protection Agency Corel is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited Microsoft Windows and Windows XP are U S registered trademarks of the Microsoft Corporation Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and or other countries Table of contents 1 Basics Product TES IUNES coa res Decreti tent SS E EO
28. Settings and then click Printers Windows 2000 or Printers and Faxes Windows XP Professional and Server 2003 or Printers and Other Hardware Devices Windows XP Home For Windows Vista click Start click Control Panel and then click Printer Right click the driver icon and then select Properties Click the Configure tab Remove product software 1 Click Start and then click All Programs 2 Click HP and then click HP Color LaserJet CP1210 Series 3 Click Uninstall and then follow the onscreen instructions to remove the software 10 Chapter2 Software ENWW Utilities HP Color LaserJet CP1210 Series Toolbox software HP Color LaserJet CP1210 Series Toolbox is a software program that you can use for the following tasks e Check the product status e Configure the product settings e Configure pop up alert messages e View troubleshooting information e View online documentation Status Alerts software The Status Alerts software provides information about the current status of the product The software also provides pop up alerts when certain events occur such as an empty tray or a problem with the product The alert includes information about solving the problem ENWW Utilities 11 12 Chapter2 Software ENWW 3 Paper and print media ENWW Understand paper and print media use Supported paper and print media sizes Supported paper types and tray capacity Special paper or print m
29. W IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU Print cartridge limited warranty statement 89 HP Customer Care Online Services For 24 hour access to updated HP device specific software product information and support information through an Internet connection go to the Web site www hp com support licp1210series HP Instant Support Professional Edition ISPE is a suite of Web based troubleshooting tools for desktop computing and printing products Go to instantsupport hp com Telephone support HP provides free telephone support during the warranty period For the telephone number for your country region see the flyer that shipped with the device or visit www hp com support Before calling HP have the following information ready the product name and serial number the date of purchase and a description of the problem Software utilities drivers and electronic information www hp com go licp1210series software The Web page for the drivers is in English but you can download the drivers themselves in several languages HP direct ordering for accessories or s
30. a settings HP Color LaserJet CP1210 Series Toolbox 48 memory specifications 2 mercury free product 102 Microsoft Office Basic Colors palette printing 39 misprint error message 65 model number 5 multiple pages per sheet 33 N n up printing 33 Neutral Grays 37 noise specifications 98 non HP supplies 50 64 O on off switch 3 online help Windows printer drivers 23 online support 90 operating environment specifications 96 ENWW operating systems supported 2 8 order supplies message 65 ordering supplies and accessories 84 ordering supplies Web sites 83 orientation setting 30 output bin capacity 2 jams clearing 71 locating 3 output quality HP Color LaserJet CP 1210 Series Toolbox 47 HP ImageREt 2400 38 print troubleshooting 72 P page too complex error message 65 pages blank 80 not printing 80 printing slowly 80 skewed 76 pages per minute 2 pages per sheet 33 paper curled troubleshooting 76 document size selecting 29 pages per sheet 33 specification guide 86 supported sizes 15 wrinkled 76 paper path jams clearing 70 paper settings HP Color LaserJet CP1210 Series Toolbox 48 physical specifications 96 portrait orientation setting 30 ports types included 2 power connection locating 3 power specifications 97 power switch 3 preprinted forms printing on 28 print cartridge settings 48 ENWW print cartridges error messages 65 non HP 50 64 order message 65 recycling 101 replace message
31. appears In your software program rotate the whole page 180 to print the lighter image first The order of images printed might affect printing Change the order in which the images are printed For example have the lighter image at the top of the page and the darker image farther down the page A power surge might have affected the device If the defect occurs later in a print job turn the device off for 10 minutes and then turn on the device to restart the print job Solve issues with color documents This section describes issues that can occur when you print in color Problem Cause Solution Only black is printing when the document should be printing in color AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc One or more colors are not printing or are inaccurate AaBbCg AaBbcc AaB Cc A BbCc AaBbCcc Color mode is not selected in your program or printer driver Select color mode instead of grayscale mode The correct printer driver might not be selected in the program Select the correct printer driver The device might not be correctly configured Sealing tape might be on the print cartridges Print a Configuration page If no color appears on the Configuration page contact HP Customer Care See HP Customer Care on page 90 or the support flyer that came in the box Verify that the sealing tape has been completely removed from the print cartridges
32. ave Restore Settings Save the product settings so you can restore them at a later date Paper Handling Use the HP Color LaserJet CP1210 Series Toolbox Paper Handling options to configure settings for when the tray is empty Select Wait for paper to be loaded to set the product to pause when the tray is out of media Select Specify time and action to specify a timeout time and a paper out action The Paper out time field specifies how long the product waits before acting on your selections You can specify from 0 to 3600 seconds ET NOTE You must click Apply before your changes take effect 46 Chapter 6 Manage and maintain ENWW Print Quality Use the HP Color LaserJet CP1210 Series Toolbox Print Quality options to improve the appearance of print jobs The following options are provided for controlling print quality Color Calibration e Power On Calibration Specify whether the product should calibrate when you turn it on e Calibration Timing Specify how frequently the product should calibrate The default setting is 48 hours e Calibrate Now Click this button to calibrate immediately Optimize E NOTE HP recommends that you change these settings only if an HP customer i support person advises you to e Background Toner Turn this setting on to reduce the occurrence of shaded background on the printed pages e Extra Cleaning Turn this setting on to reduce the occurrence of blurred images e Drum Ban
33. box Settings changed in the Print dialog box have a lower priority and do not override changes made in the Page Setup dialog box Printer Properties dialog box printer driver Click Properties in the Print dialog box to open the printer driver Settings changed in the Printer Properties dialog box do not override settings anywhere else in the printing software Default printer driver settings The default printer driver settings determine the settings used in all print jobs unless settings are changed in the Page Setup Print or Printer Properties dialog boxes Priority for print settings 9 Open the printer driver and change the print settings Operating System Windows 2000 XP Server 2003 and Vista To change the settings for all print jobs until the software program is closed 1 On the File menu in the software program click Print Select the driver and then click Properties or Preferences The steps can vary this procedure is most common To change the default settings To change the device for all print jobs i Click Start click Settings and then click Printers Windows 2000 or Printers and Faxes Windows XP Professional and Server 2003 or Printers and Other Hardware Devices Windows XP Home For Windows Vista click Start click Control Panel and then click Printer Right click the driver icon and then select Printing Preferences configuration settings Click Start click
34. can obtain the following items directly from HP e Replacement parts To order replacement parts in the U S go to www hp com go hpparts Outside the United States order parts by contacting your local authorized HP service center e Supplies and accessories To order supplies in the U S go to www hp com go lisupplies To order supplies worldwide go to www hp com ghp buyonline html To order accessories go to www hp com support jcp1210series Order through service or support providers To order a part or accessory contact an HP authorized service or support provider Order directly through the HP Color LaserJet CP1210 Series Toolbox software HP Color LaserJet CP1210 Series Toolbox software is a printer management tool designed to make printer configuration monitoring supplies ordering troubleshooting and updating as simple and efficient as possible For more information about HP Color LaserJet CP1210 Series Toolbox software see Use the HP Color LaserJet CP1210 Series Toolbox software on page 43 84 Appendix A Supplies and accessories ENWW Part numbers Table A 1 Spare parts and replacement supplies Part Part number Type size Print cartridges CB540A Black print cartridge For information CB541A Cyan print cartridge about the yield for the cartridges see CB542A Yellow print cartridge www hp com go pageyield Actual CB543A Magenta print cartridge yield depends on specific use Cables C6518
35. ce agreements 92 online 90 service information form 94 D declaration of conformity 104 density settings 47 Device Settings tab HP Color LaserJet CP1210 Series Toolbox 46 disposal end of life 102 documentation 86 dots per inch dpi HP ImageREt 2400 38 specifications 2 dots troubleshooting 73 downloading software printing system 7 dpi dots per inch HP ImageREt 2400 38 specifications 2 drivers help Windows 23 included 2 settings 9 10 shortcuts Windows 25 supported 8 Windows settings 25 duplex printing 32 E Edge Control 37 electrical specifications 97 end of life disposal 102 Energy Star compliance 2 Index 109 engine communication error message 63 engine cleaning 55 enlarging documents 29 envelopes printing on 28 environment specifications 96 environmental stewardship program 101 errors software 81 European Union waste disposal 103 Event log HP Color LaserJet CP1210 Series Toolbox 44 extended warranty 92 F faded print 73 features 2 Finnish laser safety statement 106 fraud hotline 50 front door locating 3 fuser errors 64 jams clearing 70 G glossy paper ordering 86 gray background troubleshooting 74 grayscale troubleshooting 77 grayscale printing 36 H Help tab HP Color LaserJet CP1210 Series Toolbox 45 help Windows printer drivers 23 HP Color LaserJet CP1210 Series Toolbox about 43 density settings 47 Device Settings tab 46 Help tab 45 Microsoft Office Basic C
36. d accessories will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site p
37. d correct print defects Use the checklist and print quality issues charts in this section to solve print quality problems Print quality checklist General print quality problems can be solved by using the following checklist 1 Make sure that the paper or print media that you are using meets specifications Generally smoother paper provides better results 2 Ifyou are using a special print media such as labels transparencies glossy or letterhead ensure that you have printed by type 3 Print a Configuration page and Supplies Status page See Print information pages on page 42 e Check the Supplies Status page to see if any supplies are low or empty No information is provided for non HP print cartridges e Ifthe pages do not print correctly the problem is with the hardware Contact HP Customer Care See HP Customer Care on page 90 or the flyer that came in the box 4 Print a Demo page from the HP Color LaserJet CP1210 Series Toolbox If the page prints the problem is with the printer driver 5 Try printing from a different program If the page prints correctly the problem is with the program from which you were printing 6 Restart the computer and the product and try printing again If the problem is not resolved choose one of these options e Ifthe problem is affecting all printed pages see General print quality issues on page 73 e Ifthe problem is affecting only pages printed in color see Solve issues with color d
38. d operation 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 For regulatory purposes these products are assigned a Regulatory model number This number should not be confused with the product name or the product number s Boise Idaho 83713 USA October 2007 For Regulatory Topics Only European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard Gmbh Department HQ TRE Standards Europe Herrenberger Strasse 140 B blingen D 71034 Germany FAX 49 7031 14 3143 USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise ID 83707 0015 USA Phone 208 396 6000 104 Appendix D Regulatory information ENWW Safety statements Laser safety The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States The device is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside the device is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation N WARNING Using controls makin
39. ding Turn this setting on to reduce the occurrence of horizontal streaks on printed images e Transfer Belt Cleaning Turn this setting on to reduce the occurrence of vertical streaks in the background of printed images e Transfer Belt Cleaning Voltage Use this setting to fine tune the voltage that is used during the cleaning process e Transfer Belt Voltage color Use this setting to fine tune the voltage that is applied to internal components while producing the printed image ET NOTE You must click Apply before your changes take effect Print Density ENWW Use the Print Density settings to make fine adjustments in the amount of each color of toner that is used for your printed documents e Contrasts Contrast is the range of difference between light highlight and dark shadow colors To increase the overall range between light and dark colors increase the Contrasts setting e Highlights Highlights are colors that are nearly white To darken highlight colors increase the Highlights setting This adjustment does not affect midtone or shadow colors e Midtones Midtones are colors that are halfway between white and solid density To darken midtone colors increase the Midtones setting This adjustment does not affect highlight or shadow colors e Shadows Shadows are colors that are nearly solid density To darken shadow colors increase the Shadows setting This adjustment does not affect highlight or midtone colo
40. dows desktop click Start Settings and then Printers or Printers and Faxes for some Windows versions Right click the HP Color LaserJet CP1210 Series and select Properties Click the Configure tab In the Paper Handling section select Allow Manual Duplexing Click OK Open the Print dialog in the software program from which you are printing In most programs this is done by clicking File and then Print Select the HP Color LaserJet CP1210 Series Click Properties or Preferences The exact option name depends on the software program from which you are printing Click the Finishing tab Select the Print On Both Sides Manually check box Click OK Print side one of the document After side one has printed remove the remaining paper from the tray and set it aside until after you finish the manual two sided print job Gather the printed pages and straighten the stack Return the stack to the tray with the printed side down and the top edge toward the back of the tray Press the Resume button to print side two 32 Chapter4 Print tasks ENWW Print multiple pages on one sheet of paper in Windows You can print more than one page on a single sheet of paper ENWW 1 2 12 34 e o N On the File menu in the software program click Print Select the driver and then click Properties or Preferences Click the Finishing tab In the section for Document Opt
41. e 4 Press the Resume button to continue printing ENWW Jams 69 Jam in fuser area 1 Open the rear door 2 Remove any jammed sheets E NOTE Ifthe sheet tears make sure that all fragments are removed before you resume printing 3 Close the rear door 70 Chapter 7 Solve problems ENWW Jam in output bin 1 Look for jammed paper in the output bin area 2 Remove any visible media E NOTE Ifthe sheet tears make sure that all fragments are removed before resuming printing 3 Open and then close the rear door to clear the message ENWW Jams 71 Print quality problems Occasionally you might encounter problems with print quality The information in the following sections helps you identify and resolve these issues Improve print quality Always make sure that the Type is setting in the printer driver matches the type of paper that you are using Use the print quality settings in the printer driver to prevent print quality problems See Print quality settings on page 27 Use the Device Settings area in the HP Color LaserJet CP1210 Series Toolbox to adjust settings that affect print quality See Use the HP Color LaserJet CP1210 Series Toolbox software on page 43 Also use the HP Color LaserJet CP1210 Series Toolbox to help troubleshoot print quality problems See Use the HP Color LaserJet CP1210 Series Toolbox to troubleshoot print quality problems on page 79 Identify an
42. eccccsanadathavs cd dcundatasadenecaastadudaaneshadneddane sat dare aa DS NAL aaa AAA ete ia nata Aa 90 Telephone support eeeeeeee ee ceaeaaecaeceeeeeeeeeeeeceesecaaaaecaeeeeeeeeeeeeeeseetenseesaeas 90 Software utilities drivers and electronic information iii 90 HP direct ordering for accessories or supplies secretamente 90 HP service Information eicere droit rrt e Re eH ERI DA OU EMT a a EX tener atua 90 HP service agreements reta ca enne nnne nennen enne 90 HP Color LaserJet CP1210 Series Toolbox eternas 90 HP maintenance agreements sssssssssssssseee enne enne en tenerent nennen nnn nre EE 92 HP Care Pack Services and Service Agreements ines 92 Extended warranty ir cede tei Dover Pn rd Medea det ya uvae deg 92 Repack the product eee treu naa ARA REM IA aa ACESA RR AN X a Rae AA Rae a nad a 93 Service Information iege pm 94 Appendix C Specifications ENWW Physical specifications erra eene enne renan aaa arranca enne nennen nennen 96 Operating environment specifications ssssssssssssssseeeeeeeerne enne nennen neret 96 Electrical specifications to ern etin ecd e ndr A DI qa 97 Power consumption specifications ssssssssssssssssssssseeeneeneneen nennen nennen nnn rn nennen 97 Acoustic emissions oerte Eines nee beet ando Sina DR cana QR aid t REGN eee uU RR aa aa 98 Paper and pri
43. ect print defects aerea renan anna 72 Print quality checklist sse emm emnes 72 General print quality issues ssssssssssssssseeeeen eene 73 Solve issues with color documents arara 77 Use the HP Color LaserJet CP1210 Series Toolbox to troubleshoot print Quality problems 2 5 a entente Mex aaa a 79 Calibrate the product era aracaaieaeranaenanaaaaaaaaananaa 79 Performance problems siinon aiea a a aa a aai alia dn 80 Product software problems cae cee eee ee ee eeeeaaaeaeeeeeeeeeeeee se mere e nnn nen nn nnn netter nns nennen 81 Appendix A Supplies and accessories Order parts accessories and supplies sssssssssssssssssssssssseenenneene eene eene 84 Order directly from HP i c diac eee estate side nce aaa ee dada 84 Order through service or support providers sssssssssssse 84 Order directly through the HP Color LaserJet CP1210 Series Toolbox software 84 P rt MUMBD ONS TL E E 85 Appendix B Service and support Hewlett Packard limited warranty statement ceeeeee eee e eee eee eee eeeeeeaeeeeeeeeeaaeeeeeseeaaaeeeeeteeeaaees 88 Print cartridge limited warranty statement cette eeeeeaeeeeeeseeeeeeeeeeeeeeeaaeeeeeeeeaaeeeeseeaeees 89 HIP Customer Caress M m 90 Online SEVICE S sisd
44. edia guidelines Load paper and print media 13 Understand paper and print media use This product supports a variety of paper and other print media in accordance with the guidelines in this user guide Paper or print media that does not meet these guidelines might cause the following problems e Poor print quality e Increased jams e Premature wear on the product requiring repair For best results use only HP brand paper and print media designed for laser printers or multiuse Do not use paper or print media made for inkjet printers Hewlett Packard Company cannot recommend the use of other brands of media because HP cannot control their quality It is possible for paper to meet all of the guidelines in this user guide and still not produce satisfactory results This might be the result of improper handling unacceptable temperature and or humidity levels or other variables over which Hewlett Packard has no control CAUTION Using paper or print media that does not meet Hewlett Packard s specifications might cause problems for the product requiring repair This repair is not covered by the Hewlett Packard warranty or service agreements 14 Chapter 3 Paper and print media ENWW Supported paper and print media sizes ENWW This product supports a number of paper sizes and it adapts to various media A NOTE To obtain best print results select the appropriate paper size and type in your print driver before printing
45. eeeeeetenes 36 Color Themes T 37 Advanced Color LISE az sam tine maia a a ag ai E SR Sn 38 HP Image REL 2400 ert d amada a a aa a a 38 Media Selection sass tencccatescseccssarezcctuctasaneiddahasabauideaaaannduanpiaeasaieceaaneadacdesasasnadianaaeadedaeiancabesecaae 38 ieelodeeuenim 38 Standard red green blue SRGB sse mener nennen 38 Match Colors sas saias LL 39 Use the HP Color LaserJet CP1210 Series Toolbox to print the Microsoft Office Basic Colors p lette rer estressada e norat aae ad Ea a aaa ad 39 6 Manage and maintain Printiinformation pagas ossiani da aeedeelndn ded danse add 42 Use the HP Color LaserJet CP1210 Series Toolbox software s 43 View HP Color LaserJet CP1210 Series Toolbox 43 foto LIVES DO ORE E Mn 44 Event 0g RARE OUR OR PR RPE NPR 44 Help sais cae ree occa race cete het uet UR GO RR 45 Device SetlINGS T 46 Paper Handling oc 46 Print Quality n he SS ba edie eet te a perl eee 47 Print Density semeion e lec e tede eva Tee dx i Diva eee 47 Print MOGES aaa siamara ao sanada ina Rad aa a Ta 48 Paper TYPOS e 48 SEU dad 48 Set up Status Alerts se 5 und o t e sand ann re aaa 48 Sio I EUER 48 SHOP TOF S pplies MUERTE U Hen 49 STE cn 49 MIEDIexee
46. erently than Default mode Use this setting for printing photos Photo AdobeRGB 19968 is for digital photos that use the AdobeRGB color space rather than sRGB When printing from a professional software program that uses AdobeRGB it is important that you turn off the color management in the software program and allow the product to manage the color space None sets the printer to print RGB data in raw device mode To render photographs correctly when this option is selected you must manage color in the program in which you are working or in the operating system Manage color 37 Advanced color use The product provides automatic color features that generate excellent color results Carefully designed and tested color tables provide smooth accurate color rendition of all printable colors The product also provides sophisticated tools for the experienced professional HP ImageREt 2400 ImageREt 2400 provides 2400 dots per inch dpi color laser class quality through a multi level printing process This process precisely controls color by combining up to four colors within a single dot and by varying the amount of toner in a given area ImageREt 2400 has been improved for this product The improvements offer trapping technologies greater control over dot placement and more precise control of toner quality in a dot These new technologies coupled with HP s multi level printing process result in a 600 x 600 dpi printer that provides 2400
47. eries kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yll pitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina n kym tt m llelasers teilylle laitteen ollessa toiminnassa l katso s teeseen VARNING Om laserprinterns skyddsh lje ppnas d apparaten r i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 775 795 nm Teho 5 m W Luokan 3B laser 106 Appendix D Regulatory information ENWW Substances Table China ENWW HE HERS as ARTE HNERTHA Table D 1 4 AS MAR BES MR BASU RAH 4 Pb R Hg 4 Cd Aires Cr VI BywKA PBB Bie A PBDE Eae x O X x O O Emir O O O O O O BAN o O e o o e iat xX o o o o e WE X O O O O O OX E ESAE BI AMMAR AMA PSMA SRA Eb MEF SJ T11363 2006 HRH o XRTELRAMAMM ARES Eb MaMa ERA WA ETF SJ T11363 2006 APR fl EK ET NOTE BIRR s REFHHRIR IRRE REEERE TEE RAEN Safety statements 107 108 Appendix D Regulatory information ENWW Index Symbols Numerics 2 s
48. es No cannot remove them WHAT NEEDS TO BE DONE Attach a separate sheet if necessary 1 Describe the conditions of the failure What was the failure What were you doing when the failure occurred What software were you running Is the failure repeatable 2 If the failure is intermittent how much time elapses between failures 3 If the unit connected to any of the following give the manufacturer and model number Personal computer Modem Network 4 Additional comments HOW WILL YOU PAY FOR THE REPAIR Under warranty Purchase received date Attach proof of purchase or receiving document with original received date Maintenance contract number Purchase order number Except for contract and warranty service a purchase order number and or authorized signature must accompany any request for service If standard repair prices do not apply a minimum purchase order is required Standard repair prices can be obtained by contacting an HP authorized repair center Authorized signature Phone Billing address Special billing instructions 94 Appendix B Service and support ENWW C Specifications ENWW Physical specifications Operating environment specifications Electrical specifications Power consumption specifications Acoustic emissions Paper and print media specifications Skew specifications 95 Physical specifications
49. g adjustments or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation Canadian DOC regulations Complies with Canadian EMC Class B requirements Conforme a la classe B des normes canadiennes de compatibilit lectromagn tiques CEM VCCI statement Japan co gIx FPRULEHESERESASMAMAS VCCI DRE ZESIC9SABEBBNHECI CORES RERA TERATAI EEWELTWETA CORENSVARITLEVAIVSEMBICKHLT MASS VERSES SHOT CEMHVET kann IG TELE VIRAL TEL Power cord statement Japan Nmd ASN BRAKES ESL ASAE BRAK fto S ss CRAM S Ie EMI statement Korea ENWW Safety statements 105 Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP Color LaserJet CP1215 CP1515 CP1518 Series laserkirjoitin on kayttajan kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi est lasers teen p syn laitteen ulkopuolelle Laitteen turvallisuusluokka on m ritetty standardin EN 60825 1 1994 mukaisesti VAROITUS Laitteen k ytt minen muulla kuin k ytt ohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle n kym tt m lle lasers teilylle VARNING Om apparaten anv nds p annat s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstr lning som verskrider gr nsen f r laserklass 1 HUOLTO HP Color LaserJet CP1215 CP1515 CP1518 S
50. hen you participate in the HP Planet Partners program we ensure your HP LaserJet print cartridges are recycled properly processing them to recover plastics and metals for new products and diverting millions of tons of waste from landfills Since this cartridge is being recycled and used in new materials it will not be returned to you Thank you for being environmentally responsible ET NOTE Use the return label to return original HP LaserJet print cartridges only Please do not use this label for HP inkjet cartridges non HP cartridges refilled or remanufactured cartridges or warranty returns For information about recycling your HP inkjet cartridges please go to http www hp com recycle ENWW Environmental product stewardship program 101 Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use Please follow the applicable instructions below Multiple returns two to eight cartridges 1 Package each HP LaserJet print cartridge in its original box and bag 2 Tape up to eight single boxes together using strapping or packaging tape up to 70 lbs 3 Use a single pre paid shipping label OR 1 Use your own suitable box or request a free bulk collection box from the http www hp com recycle or 1 800 340 2445 holds up to eight HP LaserJet print cartridges 2 Use a s
51. ia Complex pages can print slowly Proper fusing may require a slower print speed to ensure the best print quality Pages did not print The product might not be pulling media correctly Make sure paper is loaded in the tray correctly If the problem persists you might need to replace the pickup rollers and the separation pad See HP Customer Care on page 90 The media is jamming in the device Clear the jam See Jams on page 67 The USB cable might be defective or incorrectly connected e Disconnect the USB cable at both ends and reconnect it e Try printing a job that has printed in the past e Tryusing a different USB cable Other devices are running on your computer The product might not share a USB port If you have an external hard drive or network switchbox that is connected to the same port as the product the other device might be interfering To connect and use the product you must disconnect the other device or you must use two USB ports on the computer 80 Chapter7 Solve problems ENWW Product software problems ENWW Problem A printer driver for the product is not visible in the Printer folder An error message was displayed during the software installation Solution Reinstall the product software ET NOTE Close any applications that are running To close an application that has an icon in the system tray right click the icon and select C
52. ide feature at any time and you do not have to re enable it when you install a new print cartridge When the Cartridge out override feature is turned on the product automatically continues printing when a print cartridge reaches the recommended replacement level A Replace Supplies Override In Use message appears while a print cartridge is being used in override mode When you replace the print cartridge with a new supply the product deactivates the override mode until another print cartridge reaches the recommended replacement level Enable or disable the Cartridge out override feature ENWW 1 Open the HP Color LaserJet CP1210 Series Toolbox See View HP Color LaserJet CP1210 Series Toolbox on page 43 2 Click the Device Settings folder and then click the System Setup page 3 Next to Cartridge out override select On to enable the feature Select Off to disable it Manage supplies 51 Replace print cartridges Open the front door 1 Pull out the print cartridge drawer 2 Grasp the handle on the old print cartridge and then pull the cartridge straight up to remove it 3 Remove the new print cartridge from the packaging 4 ENWW 52 Chapter6 Manage and maintain 5 Remove the orange plastic shield from the bottom of the new print cartridge CAUTION Do nottouch the imaging drum on the bottom of the print cartridge Fingerprints on the imaging drum can cause print quality problems
53. ided printing 32 A accessibility features 2 accessories ordering 83 84 acoustic specifications 98 agreements maintenance 92 alerts setting up 44 altitude specifications 96 anticounterfeit supplies 50 authorized dealers 90 auto continue 48 B background gray 74 bands troubleshooting 73 batteries included 102 bin output capacity 2 jams clearing 71 locating 3 black and white printing troubleshooting 77 blank pages troubleshooting 80 booklets 26 buttons control panel 4 C cables USB troubleshooting 80 calibrating color 47 79 Canadian DOC regulations 105 canceling a print job 24 capacity output bin 2 card stock printing on 28 ENWW cartridges errormessages 65 non HP 50 64 order message 65 recycling 101 replace message 65 replacing 52 status viewing 44 storage 50 using when out of toner 51 warranty 89 characters troubleshooting 75 cleaning 55 color adjusting 36 calibrating 47 79 Edge Control 37 halftone options 36 HP ImageREt 2400 38 managing 36 matching 39 Microsoft Office Basic Colors palette 39 print in grayscale 36 printed vs monitor 39 sRGB 37 38 troubleshooting 77 contacting HP 90 contracts maintenance 92 contrast print density 47 control panel lights and buttons 4 locating 3 settings 9 status light patterns 59 counterfeit supplies 50 country region of origin 5 creases troubleshooting 76 crooked pages 76 curled media 76 custom size media 28 customer support maintenan
54. ingle pre paid shipping label Single returns Shipping 1 Package the HP LaserJet print cartridge in its original bag and box 2 Place the shipping label on the front of the box For all HP LaserJet print cartridge recycling returns give the package to UPS during your next delivery or pickup or take it to an authorized UPS drop off center For the location of your local UPS drop off center call 1 800 PICKUPS or visit http www ups com If you are returning via USPS label give the package to a U S Postal Service carrier or drop off ata U S Postal Service Office For more information or to order additional labels or boxes for bulk returns visit http www hp com recycle or call 1 800 340 2445 Requested UPS pickup will be charged normal pickup rates Information subject to change without notice Non US returns Paper To participate in HP Planet Partners return and recycling program just follow the simple directions in the recycling guide found inside the packaging of your new printer supply item or visit http www hp com recycle Select your country region for information on how to return your HP LaserJet printing supplies This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide This product is suitable for the use of recycled paper according to EN12281 2002 Material restrictions This HP product does not contain added mercu
55. ions select the number of pages that you want to print on each sheet 1 2 4 6 9 or 16 If the number of pages is greater than 1 select the correct options for Print Page Borders and Page Order e f you need to change the page orientation click Portrait or Landscape Click OK The product is now set to print the number of pages per sheet that you have selected Print multiple pages on one sheet of paper in Windows 33 34 Chapter 4 Print tasks ENWW 5 Color e Manage color e Advanced color use e Match colors ENWW 35 Manage color Setting color options to Automatic typically produces the best possible print quality for color documents However you sometimes might want to print a color document in grayscale black and white or change one of the printer color options e In Windows use the settings on the Color tab in the printer driver to print in grayscale or change the color options Print in Grayscale Select the Print in Grayscale option from the printer driver to print a color document in black and white This option is useful for printing color documents that will be photocopied or faxed When Print in Grayscale is selected the product uses the monochrome mode which reduces wear on the color cartridges Automatic or manual color adjustment The Automatic color adjustment option optimizes the neutral gray color treatment halftones and edge enhancements for each element in a document For more informa
56. ket Use the power switch to turn on the product If the message persists contact HP support See HP Customer Care on page 90 Manual feed The product is set for manual feed mode Load the correct media into the tray and then press the Resume button to clear the message Non HP Color Cartridge A new non HP supply has been installed This message appears until an HP supply is installed or you press the Resume button If you believe you purchased an HP supply go to www hp com go anticounterfeit Service or repairs that are required as a result of using non HP supplies are not covered under HP warranty To continue printing press the Resume button 64 Chapter7 Solve problems ENWW Alert message Description Recommended action Not Connected The product software cannot communicate with the product 1 Make sure the product is turned on 2 Make sure the USB cable is connected securely to the product and the computer Order Color Cartridge The identified print cartridge is nearing the end of its useful life Order the identified print cartridge Printing will continue until Replace Color Cartridge appears Page Too Complex The product cannot process the page Press the Resume button to continue printing the job but output might be affected Printer Mispick The print engine has failed to pick up a piece of media Reload the media in the inpu
57. lose or Disable Try plugging the USB cable into a different USB port on the computer Reinstall the product software Ef NOTE Close any applications that are i running To close an application that has an icon in the task bar right click the icon and select Close or Disable Check the amount of free space on the drive where you are installing the product software If necessary free up as much space as you can and reinstall the product software If necessary run the Disk Defragmenter and reinstall the product software The product is in Ready mode but nothing prints Print a Configuration page and verify the product functionality Verify that all of the cables are correctly seated and within specifications This includes the USB and power cables Try a new cable Product software problems 81 82 Chapter 7 Solve problems ENWW A Supplies and accessories ENWW To order supplies in the U S go to www hp com sbso product supplies To order supplies worldwide go to www hp com ghp buyonline html To order supplies in Canada go to www hp ca catalog supplies To order supplies in Europe go to www hp com go ljsupplies To order supplies in Asia Pacific go to www hp com paper To order accessories go to www hp com go accessories 83 Order parts accessories and supplies Several methods are available for ordering parts supplies and accessories Order directly from HP You
58. lug the product directly into the wall socket Use the power switch to turn on the product If the message persists contact HP support See HP Customer Care on page 90 DC Controller Error The product has experienced an internal error Turn off the power by using the power switch wait at least 30 seconds and then turn on the power and wait for the product to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Use the power switch to turn on the product If the message persists contact HP support See HP Customer Care on page 90 Engine Communication Error The product experienced an internal communication error Turn off the power by using the power switch wait at least 30 seconds and then turn on the power and wait for the product to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Use the power switch to turn on the product ENWW Status alert messages 63 Alert message Description Recommended action If the message persists contact HP support See HP Customer Care on page 90 Front Access Door Open The door is open Close the door Fuser Error The product has experienced an error with the fuser Turn off the power by using the power switch wait at least 30 seconds and then turn on the power and wait for the product to initialize If the error con
59. ment prevents the fuser from damaging the media as it passes through the product 1 Load the media into the tray e Load envelopes with the front side up and the stamp end toward the back of the tray e Loadall other paper and print media with the front side up and the top of the page toward the back of the tray e When printing on both sides load the paper with the front side down and the top of the page toward the back of the tray Adjust the media length and width guides to the size of the media On the File menu in the software program click Print Select the driver and then click Properties or Preferences a BOO M On the Paper Quality tab choose the correct media type Or select an appropriate option on the Printing Shortcuts tab 6 Print the document 28 Chapter4 Print tasks ENWW Resize documents Use the document resizing options to scale a document to a percentage of its normal size You can also choose to print a document on a different size paper with or without scaling Reduce or enlarge a document y 2 3 4 On the File menu in the software program click Print Select the driver and then click Properties or Preferences On the Effects tab next to of Actual Size type the percentage by which you want to reduce or enlarge your document You can also use the scroll bar to adjust the percentage Click OK Print a document onto a different paper size 1 ENWW 2 3 4 5 6 On
60. nect the product to the computer 42 Chapter 6 Manage and maintain ENWW Use the HP Color LaserJet CP1210 Series Toolbox software Perform a full software installation in order to use the HP Color LaserJet CP1210 Series Toolbox HP Color LaserJet CP1210 Series Toolbox is a software program that you can use for the following tasks e Check the product status e Configure the product settings e Configure pop up alert messages e View troubleshooting information e View online documentation View HP Color LaserJet CP1210 Series Toolbox ENWW Open HP Color LaserJet CP1210 Series Toolbox in one of these ways nthe Windows system tray double click the printer icon B e Onthe Windows Start menu click Programs or All Programs in Windows XP click HP click HP Color LaserJet CP1210 Series and then click HP Color LaserJet CP1210 Series Toolbox The HP Color LaserJet CP1210 Series Toolbox software contains the following sections for each product in the Devices window e Status See Status on page 44 e Help See Help on page 45 e Device Settings See Device Settings on page 46 In addition to these sections every page contains the following common elements e Shop for Supplies See Shop for Supplies on page 49 e Other links See Other Links on page 49 Use the HP Color LaserJet CP1210 Series Toolbox software 43 Status The Status folder contains links to the following main pages e Device Status
61. ng e You are experiencing a high number of problems with the print cartridge e Thecartridge does not look like it usually does for example the orange pull tab is missing or the packaging differs from HP packaging 50 Chapter 6 Manage and maintain ENWW Cartridge out override An Order Supplies message appears when a print cartridge is nearing the end of its life A Replace Supplies message appears when the print cartridge is depleted To ensure optimal print quality HP recommends replacing a print cartridge when the Replace Supplies message appears Print quality problems can occur when using a cartridge that is depleted resulting in waste of print media and toner from other cartridges Replacing a print cartridge when the Replace Supplies message appears can prevent this waste The Cartridge out override feature in the HP Color LaserJet CP1210 Series Toolbox allows the product to continue using a print cartridge that has reached the recommended replacement point A WARNING Using the Cartridge out override feature can result in unsatisfactory print quality WARNING All print defects or supply failures incurred when an HP supply is used in cartridge out override mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement For warranty information see Print cartridge limited warranty statement on page 89 You can enable or disable the Cartridge out overr
62. not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU 88 Appendix B Service and support ENWW Print cartridge limited warranty statement ENWW This HP product is warranted to be free from defects in materials and workmanship This warranty does not apply to products that a have been refilled refurbished remanufactured or tampered with in any way b experience problems resulting from misuse improper storage or operation outside of the published environmental specifications for the printer product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem and print samples or contact HP customer support At HP s option HP will either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LA
63. nt media specifications ssssssssssssssssssseeee eene eene nennen 98 V ji veia 98 Appendix D Regulatory information vi FCC regulations NE P 100 Environmental product stewardship program iene anca Irene 101 Protecting the environment sssssssssssseseeeeeen eene eene en nennen 101 OZONE production D E 101 Power conSuMplion ET 101 Paper USE cassiane 101 EI da do a A aaa 101 HP LaserJet print supplies erre ementi 101 Return and recycling instructions sie erarr ANER k aiaa EETA 102 United States and Puerto Rico e eerrraaacaaraaraaa 102 Multiple returns two to eight cartridges sssssssss 102 Single returtls udccor erred te elec do cuando char Asa a iaa aN raaa 102 eins 102 Non US returns 0 0 00 ccc eeceecseeceecceeeeeeeeeeeeeeeeeeeee ete eccaecasaaaacaaecaeeaeeeeeeeeeeeeeeeeeess 102 i e n 102 Material restrictions i ter ettet a ua A a dun Pu tu del aed eas 102 Disposal of waste equipment by users in private households in the European Union 103 Material Safety Data Sheet MSDS rear nana aereas 103 For more information era enne renan nana naaananaaaananaaana erster nnns nnns 103 Declaration Of Conformity i
64. nter driver features ImageREt 2400 produces 2400 dots per inch dpi print quality for fast high quality printing of business text and graphics Interface connections Includes a Hi Speed USB 2 0 port Environmental features To determine the ENERGY STAR qualification status for this product see the Product Data Sheet or Specifications Sheet Economical printing Provides N up printing printing more than one page on a sheet The printer driver provides the option to manually print on both sides Supplies Uses a print cartridge that has a no shake design Accessibility Online user guide is compatible with text screen readers Print cartridges can be installed and removed by using one hand All doors and covers can be opened by using one hand Chapter 1 Basics ENWW Walkaround Front view 1 Output bin holds 125 sheets of standard paper 2 Front door provides access to the print cartridges 3 Jam access door 4 Tray 1 holds 150 sheets of standard paper 5 Control panel Back and side view 1 Hi Speed USB 2 0 port 2 Rear door for jam access 3 Power switch 4 Power connection ENWW Walkaround 3 Control panel walkaround The product has the following lights and buttons on the control panel ott O spo MM 1 Toner lights Indicates that a print cartridge needs to be replaced When a print cartridge is out of the product
65. o repack it CAUTION Shipping damage as a result of inadequate packing is the customer s responsibility The product must remain upright during shipment To repack the product A CAUTION Itis extremely important to remove the print cartridges before shipping the product Print cartridges left in the printer during shipping will leak and entirely cover the product with toner To prevent damage to the print cartridges avoid touching the rollers and store them in the original packing material or so that they are not exposed to light 1 Remove all four print cartridges and ship separately Use the original shipping container and packing material if possible If you have already disposed of the packing material contact a local mailing service for information about repacking the printer HP recommends insuring the equipment for shipment ENWW Repack the product 93 Service information form WHO IS RETURNING THE EQUIPMENT Date Person to contact Phone Alternate contact Phone Return shipping address Special shipping instructions WHAT ARE YOU SENDING Model name Model number Serial number Please attach any relevant printouts Do NOT ship accessories manuals cleaning supplies and so on that are not required to complete the repair HAVE YOU REMOVED THE PRINT CARTRIDGES You must remove them before shipping the printer unless a mechanical problem prevents you from doing so Y
66. ocuments on page 77 72 Chapter7 Solve problems ENWW General print quality issues The following examples depict Letter size paper that has passed through the product short edge first These examples illustrate problems that would affect all of the pages that you print whether you print in color or in black only The topics that follow list the typical cause and solution for each of these examples Problem Cause Solution Print is light or faded Aa Cc Aa Cc Aa Cc Aa Cc Aa Cc The media might not meet HP specifications Use media that meets HP specifications One or more print cartridges might be defective Print the Supplies Status page to check the remaining life See Print information pages on page 42 Replace any low print cartridges See Replace print cartridges on page 52 The product is set to override the Replace lt Color gt Cartridge message and to continue printing Replace any low print cartridges See Replace print cartridges on page 52 Toner specks appear AaBbGc AaBbGe AaBbCc AaBbCc AaBbCc The media might not meet HP specifications Use media that meets HP specifications The paper path might need cleaning Clean the paper path See Clean the product on page 55 Dropouts appear AaBbCc AaBbUc AasbUc AaBbCc AaBoCc A single sheet of print media might be defective Try reprinting the job
67. ollowing checklist to identify the cause of the problem e s the product connected to power e Is the product on e l sthe product in the Ready state e Are all necessary cables connected e Are genuine HP supplies installed e Were recently replaced print cartridges installed correctly and was the pull tab on the cartridge removed For additional information about installation and setup see the getting started guide If you cannot find solutions to problems in this guide go to www hp com support ljcp1210series Factors that affect product performance Several factors affect the time it takes to print a job e Maximum product speed measured in pages per minute ppm e The use of special paper such as transparencies heavy paper and custom size paper e Product processing and download time e The complexity and size of graphics e The speed of the computer you are using e The USB connection 58 Chapter7 Solve problems ENWW Status light patterns 232 NOTE In the illustrations in the following table the small burst lines around a light indicate that the light is blinking State of the product Initialization Startup Calibration While in the Startup state the Resume Ready and Attention lights cycle at the rate of 500 ms one after another Job Cancel After the cancellation process has been completed the product returns to the Ready state Action During the Initialization and Job Cancel
68. olors palette printing 39 110 Index Print Quality Troubleshooting page 79 Status tab 44 HP Customer Care 90 HP fraud hotline 50 HP ImageREt 2400 38 HP Instant Support Professional Edition ISPE 90 HP SupportPack 92 HP Authorized Dealers 90 humidity specifications 96 image quality HP Color LaserJet CP1210 Series Toolbox 47 HP ImageREt 2400 38 print troubleshooting 72 ImageREt 2400 2 38 incorrect supplies error message 64 information pages 42 install supplies message 64 Instant Support Professional Edition ISPE 90 interface ports types included 2 J jam recovery 48 67 jam access door locating 3 jams common causes of 68 error messages 64 locations 67 output bin clearing 71 paper path clearing 70 Japanese VCCI statement 105 K Korean EMI statement 105 L labels printing on 28 landscape orientation setting 30 laser safety statements 105 106 letterhead printing on 28 light patterns 59 light print troubleshooting 73 lightness faded print troubleshooting 73 lights control panel 4 lines troubleshooting printed pages 73 location setting HP Color LaserJet CP1210 Series Toolbox 48 loose toner troubleshooting 74 M maintenance agreements 92 maintenance agreements 92 matching colors 39 material restrictions 102 Material Safety Data Sheet MSDS 103 media curled troubleshooting 76 document size selecting 29 pages per sheet 33 specification guide 86 supported sizes 15 wrinkled 76 medi
69. olve these problems Alert message Description Recommended action Black Scanner Error An internal error has occurred Turn off the power by using the power switch wait at least 30 seconds and then turn on the power and wait for the product to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Use the power switch to turn on the product If the message persists contact HP support See HP Customer Care on page 90 Calibrating The product is performing the internal calibration process to ensure the best possible print quality Wait for the process to complete Cartridge Out Override In Use A print cartridge has reached the end of its useful life but you have selected the option to override the message and continue printing For all future print jobs print quality could be diminished until you replace the cartridge Press the Resume button to clear the message Replace the print cartridge as soon as possible Cool Down Mode After prolonged continuous operation or after printing on narrow paper the product must pause to cool Printing will continue when the product has cooled Cyan Scanner Error An internal error has occurred Turn off the power by using the power switch wait at least 30 seconds and then turn on the power and wait for the product to initialize If you are using a surge protector remove it P
70. otection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorientor relocate the receiving antenna e Increase separation between equipment and receiver e Connect equipment to an outlet on a circuit different from that to which the receiver is located e Consult your dealer or an experienced radio TV technician ET NOTE Anychanges or modifications to the printer that are not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules 100 Appendix D Regulatory information ENWW Environmental product stewardship program Protecting the environment Hewlett Packard Company is committed to providing quality products in an environmentally sound manner This product has been designed with several attributes to minimize impacts on our environment Ozone prod
71. print media ENWW Supported paper types and tray capacity Media type Dimensions Weight Capacity Paper orientation Paper including the following types e Plain e Letterhead e Color e Preprinted e Prepunched e Recycled Minimum 76 x 127 mm 3 x 5 inches Maximum 216 x 356 mm 8 5 x 14 inches 60 to 90 g m 16 to 24 Ib Up to 150 sheets 75 g m 20 Ib bond Side to be printed on face up with the top edge at the back of the tray Thick paper Same as for paper Up to 200 g m 53 Ib Up to 15 mm 0 6 inches stack height Side to be printed on face up with the top edge at the back of the tray Cover paper Same as for paper Up to 200 g m 53 Ib Up to 15 mm 0 6 inches stack height Side to be printed on face up with the top edge at the back of the tray Glossy paper Same as for paper Up to 220 g m 59 Ib Up to 15 mm 0 6 inches stack height Side to be printed on face up with the top edge at the back of the tray Transparencies A4 or Letter Thickness 0 12 to Up to 50 sheets Side to be printed on face 0 13 mm 4 7 to 5 1 mils up with the top edge at the back of the tray Labels A4 or Letter Thickness up to 0 23 mm Up to 50 sheets Side to be printed on face 9 mils up with the top edge at the back of the tray Envelopes e COM 10 Up to 90 g m 24 Ib Up to 10 envelopes Side to be printed on face e Monarch up wi
72. r extremely dark colors as black The media might not meet HP specifications If possible avoid using extremely light or extremely dark colors Use a different paper such as high quality paper that is intended for color laser printers The finish on the printed color page is inconsistent AaBbCc AaBbCc AaBbCc AaBbcc AaBbGc The media might be too rough Use a smooth paper or print media such as a high quality paper that is made for color laser printers Generally smoother media produces better the results 78 Chapter7 Solve problems ENWW Use the HP Color LaserJet CP1210 Series Toolbox to troubleshoot print quality problems From the HP Color LaserJet CP1210 Series Toolbox software you can print a page that helps identify which print cartridge is causing the problem The print quality troubleshooting page prints five bands of color which are divided into four overlapping sections By examining each section you can isolate the problem to a particular cartridge O 2 O o Section Print cartridge 1 Yellow 2 Cyan 3 Black 4 Magenta e lfamarkor spot appears in only one section replace the print cartridge that corresponds to that section e lfamarkorline appears in more than one section replace the print cartridge that matches the color of the mark or line e lfarepeating pattern of dots marks or lines appears on the page clean the prod
73. raphics and Black Only generates neutral colors grays and black by using only black toner This guarantees neutral colors without a color cast photographs e 4 Color generates neutral colors grays and black by combining all four toner colors This method produces smoother gradients and transitions to other colors and it produces the darkest black Edge Control e Maximum is the most aggressive trapping setting Adaptive The Edge Control setting determines how edges are rendered Edge control has two components e adaptive halftoning and trapping Adaptive halftoning increases edge sharpness Trapping reduces the effect of color plane misregistration by overlapping e the edges of adjacent objects slightly halftoning is on Normal Trapping is at a medium level and adaptive halftoning is on Off turns off both trapping and adaptive halftoning Color Themes Setting description Setting options RGB Color e Default SRGB instructs the printer to interpret RGB color as ENWW SRGB The sRGB standard is the accepted standard of Microsoft and the World Wide Web Consortium http www w3 org Vivid instructs the printer to increase the color saturation in the midtones Less colorful objects are rendered more colorfully This setting is recommended for printing business graphics Photo interprets RGB color as if it were printed as a photograph using a digital mini lab It renders deeper more saturated colors diff
74. references Click the Paper Quality tab In the Type is or Size is list box select the correct media type or size Click OK 22 Chapter4 Print tasks ENWW Printer driver Help ENWW Printer driver Help is separate from program Help The printer driver help provides explanations for the buttons check boxes and drop down lists that are in the printer driver It also includes instructions for performing common printing tasks such as printing on both sides printing multiple pages on one sheet and printing the first page or covers on different paper Activate the printer driver Help screens in one of the following ways e Inthe printer driver Properties dialog box click the Help button e Press the F1 key on the computer keyboard e Click the question mark symbol in the upper right corner of the printer driver e Right click on any item in the driver and then click What s This Printer driver Help 23 Cancel a print job You can cancel a print job from the following locations Product control panel To cancelthe print job press and release the Cancel button on the product control panel Software application Typically a dialog box appears briefly on your screen allowing you to cancel the print job Windows print queue If a print job is waiting in a print queue computer memory or print spooler delete the job there e Click Start click Settings and then click Printers Windows 2000 or Printers and Faxes Windo
75. reparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do
76. rge protector remove it Plug the product directly into the wall socket Use the power switch to turn on the product If the message persists contact HP support See HP Customer Care on page 90 66 Chapter7 Solve problems ENWW Jams Use this illustration to find the locations of jams For instructions to clear jams see Clear jams on page 69 1 Output bin 2 Tray 1 3 Fuser Jam recovery When the Jam Recovery feature is turned on the product reprints any pages that are damaged during a jam Use the HP Color LaserJet CP1210 Series Toolbox to turn on the Jam Recovery feature 1 Open the HP Color LaserJet CP1210 Series Toolbox See View HP Color LaserJet CP1210 Series Toolbox on page 43 Click the Device Settings folder and then click System Setup on Next to Jam Recovery select On from the drop down list ENWW Jams 67 Common causes of jams Common causes of jams Cause Solution The paper length and width guides are not adjusted correctly Adjust the guides so they are against the paper stack The media does not meet specifications Use only media that meets HP specifications See Paper and print media on page 13 You are using media that has already passed through a printer or copier Do not use media that has been previously printed on or copied An input tray is loaded incorrectly The media is skewed Remove any excess media from the input tray
77. rial number 5 service agreements 92 HP Authorized Dealers 90 information form 94 repacking the product 93 service agreements 92 service settings HP Color LaserJet CP1210 Series Toolbox 48 settings color 38 drivers 10 HP Color LaserJet CP1210 Series Toolbox 46 print quality 27 Index 111 priority 9 shortcuts Windows 25 shipping the product 93 shortcuts 25 size specifications product 96 sizes media tray selection 22 skew specifications 98 skewed pages 76 sleep time setting 48 smeared toner troubleshooting 74 software problems 81 removing on Windows 10 settings 9 Websites 7 Windows 11 special media guidelines 18 special paper guidelines 18 specifications acoustic 98 documentation 86 electrical 97 environment 96 features 2 model and serial number 5 physical 96 skew 98 specks troubleshooting 73 speed print specifications 2 spots troubleshooting 73 SRGB settings 37 38 status alerts 44 viewing 44 status alerts setting up 48 status light patterns 59 storing print cartridges 50 product 96 streaks troubleshooting 73 supplies counterfeit 50 error messages 65 incorrect error message 64 112 Index non HP 50 64 order message 65 ordering 49 83 84 recycling 101 replace message 65 status viewing 44 support maintenance agreements 92 online 49 90 service information form 94 supported media 15 SupportPack HP 92 T technical support maintenance agreements 92 online 90 ser
78. rivers Computer operating systems Monitors Video cards and drivers Operating environment humidity for example Keep these factors in mind when colors on your screen do not perfectly match your printed colors For most users the best method for matching colors is to print SRGB colors Use the HP Color LaserJet CP1210 Series Toolbox to print the Microsoft Office Basic Colors palette You can use HP Color LaserJet CP1210 Series Toolbox to print a palette of the Microsoft Office Basic Colors Use this palette to select the colors that you want to use in printed documents It shows the actual colors that print when you select these basic colors in a Microsoft Office program T 2 ENWW In HP Color LaserJet CP1210 Series Toolbox select the Help folder In the Troubleshooting section select Print Basic Colors Match colors 39 40 Chapter 5 Color ENWW 6 Manage and maintain ENWW Print information pages Use the HP Color LaserJet CP1210 Series Toolbox software Manage supplies Replace print cartridges Clean the product 41 Print information pages Use the control panel to print configuration and supplies status pages that give details about the product and its current settings A Press and hold the Resume button for two to three seconds to print a configuration page and a supplies status page ET NOTE Before you can print the configuration page you must install the product software and con
79. rs e Restore defaults Select Restore defaults to reset all of the density settings to the factory settings Use the HP Color LaserJet CP1210 Series Toolbox software 47 Print Modes Use the Print Modes page to customize the fuser settings for specific paper types Changing the print modes can help resolve persistent print quality problems ET NOTE HPrecommends that you change these settings only if an HP customer support person advises you to Paper Types Use the HP Color LaserJet CP1210 Series Toolbox Paper Types options to configure print modes that correspond to the various media types When you select Restore modes all of the modes are reset to the factory settings ET NOTE You must click Apply before your changes take effect System Setup Use the HP Color LaserJet CP1210 Series Toolbox System Settings options to configure miscellaneous product settings e Jam recovery If this option is on the product automatically reprints pages that are damaged when a jam occurs e Auto continue If this setting is Off the product waits indefinitely for you to respond to prompts that require action If this setting is On the product continues printing after a specific length of time even if you have not responded to the prompt e Sleep time out Specify the length of time in seconds for the product to enter Sleep mode after no activity has occurred e Cartridge out override Set the option whether to continue prin
80. rt Connects to the HP Instant Support Web site e Product Support Connects to the support site for the product where you can search for help with a specific problem e Shop for Supplies Order supplies at the HP Web site e Product Registration Connects to the HP product registration Web site Use the HP Color LaserJet CP1210 Series Toolbox software 49 Manage supplies Print cartridge storage Do not remove the print cartridge from its package until you are ready to use it ZN CAUTION To prevent damage to the print cartridge do not expose it to light for more than a few minutes HP policy on non HP print cartridges Hewlett Packard Company cannot recommend the use of non HP print cartridges either new or remanufactured ET NOTE Any damage caused by a non HP print cartridge is not covered under the HP warranty and service agreements To install a new HP print cartridge see Replace print cartridges on page 52 To recycle the used cartridge follow the instructions included with the new cartridge HP fraud hotline and Web site Call the HP fraud hotline 1 877 219 3183 toll free in North America or go to www hp com go anticounterfeit when you install an HP print cartridge and the control panel message says the cartridge is non HP HP will help determine if the cartridge is genuine and take steps to resolve the problem Your print cartridge might not be a genuine HP print cartridge if you notice the followi
81. ry This HP product does not contain a battery 102 Appendix D Regulatory information ENWW Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product Material Safety Data Sheet MSDS Material Safety Data Sheets MSDS for supplies containing chemical substances for example toner can be obtained by contacting the HP Web site at www hp com go msds or www hp com hpinfo globalcitizenship environment For more information To obtain information about these environmental topics Product environmental profile sheet for this and many related HP products HP s commitment to the environment HP s environmental management system HP s end of life product return and recycling program
82. s loaded with Legal size paper the tray extends from the front of the product approximately 51 mm 2 inches ENWW Load paper and print media 19 3 Place the paper in the tray and make sure that it is flat at all four corners Slide the paper length and width guides so that they are against the stack of paper 4 Push down on the paper to make sure that the paper stack is below the paper limit tabs on the side of the tray 5 Slide the tray into the product 20 Chapter 3 Paper and print media ENWW 4 Print tasks ENWW Change the print driver to match the media type and size Printer driver Help Cancel a print job Create and use printing shortcuts in Windows Print booklets Print quality settings Print on special media Resize documents Set the print orientation Use watermarks Print on both sides of the page manual duplex Print multiple pages on one sheet of paper in Windows 21 Change the print driver to match the media type and size Selecting media by type and size results in significantly better print quality for heavy paper glossy paper and overhead transparencies Using the wrong setting can result in unsatisfactory print quality Always print by Type for special print media such as labels or transparencies Always print by Size for envelopes 1 2 3 4 5 On the File menu in the software program click Print Select the driver and then click Properties or P
83. t or missing Cyan cartridge out or missing The magenta print cartridge has reached the end of life Replace the cartridge Make sure the cartridge is installed correctly ET NOTE f you select the option to override Replace Color Cartridge the light stops flashing and stays lit until you replace the cartridge The cyan print cartridge has reached the end of life Replace the cartridge Make sure the cartridge is installed correctly ET NOTE f you select the option to override Replace Color Cartridge the light stops flashing and stays lit until you replace the cartridge Black cartridge out or missing The black print cartridge has reached the end of life Replace the cartridge Make sure the cartridge is installed correctly ET NOTE f you select the option to override Replace Color Cartridge the light stops flashing and stays lit until you replace the cartridge Jam Clear the jam See Jams on page 67 Status light patterns 61 Light status State of the product Action Paper Out Load paper or other media Manual Feed Load acceptable paper or other media See Paper and print media on page 13 Press the Resume button to override the condition 62 Chapter 7 Solve problems ENWW Status alert messages Status alert messages appear on the computer screen when the product has certain problems Use the information in the following table to s
84. t tray and press the Resume button to continue the job If the message persists contact HP support See HP Customer Care on page 90 Printing The product is printing a document Wait for printing to finish Rear Access Door Open The door is open Close the door Replace Color Cartridge The print cartridge is empty Replace the print cartridge Replace lt Color gt Cartridge Override In Use A print cartridge has reached the threshold for end of life but you have selected the option to override the message and continue printing Print quality problems can occur Replace the print cartridge Replace Supplies More than one print cartridge is empty Print a supplies status page to determine which cartridges are empty See Print information pages on page 42 Replace the cartridges Replace Supplies Override In Use More than one print cartridge has reached the threshold for end of life but you have selected the option to override the message and continue printing Print quality problems can occur Replace the print cartridges Resolution Reduction Supply Memory Error on Color A page requires more memory than the product has available The product has reduced the image resolution so it can print the page The e label for one of the print cartridges cannot be read or is missing If the page requires too much memory try simplifying it in the original sof
85. tcuts in Windows 25 Print booklets You can print booklets on letter legal or A4 paper 1 Load paper in the tray On the File menu in the software program click Print Select the driver and then click Properties or Preferences Click the Finishing tab Select the Print On Both Sides Manually check box From the Booklet Layout drop down list Select Left Binding or Right Binding Click OK S a ee SEU oe JR at Print the document The printer driver prompts you to reload the pages to print the second sides 9 Fold and staple the pages 26 Chapter 4 Print tasks ENWW Print quality settings Print quality settings affect print resolution and toner usage 1 Onthe File menu in the software program click Print 2 Select the driver and then click Properties or Preferences 3 Onthe Paper Quality tab select the print quality setting that you want to use Select Print all Text as Black to conserve the color print cartridges The product uses only the black print cartridge to print black text instead of using a combination of four colors to create black text ENWW Print quality settings 27 Print on special media Use only media that is recommended for this product See Paper and print media on page 13 for more information CAUTION Be sure to set the correct media type in the printer driver The product adjusts the fuser temperature according to the media type setting When printing on special media this adjust
86. th the stamp end at the back of the tray e DL e C5 e B5 Postcards or index cards 100 x 148 mm Up to 50 sheets Side to be printed on face 3 9 x 5 8 inches up with the top edge at the back of the tray 1 The product supports a wide range of standard and custom sizes of print media Check the printer driver for supported sizes Capacity can vary depending on media weight and thickness and environmental conditions 3 Smoothness 100 to 250 Sheffield ENWW Supported paper types and tray capacity 17 Special paper or print media guidelines This product supports printing on special media Use the following guidelines to obtain satisfactory results When using special paper or print media be sure to set the type and size in your print driver to obtain the best print results CAUTION HP LaserJet printers use fusers to bond dry toner particles to the paper in very precise dots HP laser paper is designed to withstand this extreme heat Using inkjet paper not designed for this technology could damage your printer Media type Do not Envelopes Store envelopes flat Use envelopes where the seam extends all the way to the corner of the envelope Use peel off adhesive strips that are approved for use in laser printers Do not use envelopes that are wrinkled nicked stuck together or otherwise damaged Do not use envelopes that have clasps snaps windows or coated linings Do not use self s
87. tick adhesives or other synthetic materials Labels Use only labels that have no exposed backing between them Use Labels that lie flat Use only full sheets of labels Do not use labels that have wrinkles or bubbles or are damaged Do not print partial sheets of labels Transparencies Use only transparencies that are approved for use in laser printers Place transparencies on a flat surface after removing them from the product Do not use transparent print media not approved for laser printers Letterhead or preprinted forms Use only letterhead or forms approved for use in laser printers Do not use raised or metallic letterhead Heavy paper Use only heavy paper that is approved for use in laser printers and meets the weight specifications for this product Do not use paper that is heavier than the recommended media specification for this product unless itis HP paper that has been approved for use in this product Glossy or coated paper Use only glossy or coated paper that is approved for use in laser printers Do not use glossy or coated paper designed for use in inkjet products 18 Chapter 3 Paper and print media ENWW Load paper and print media 1 Pull the tray out of the product and remove any paper 2 e Toload Legal size paper extend the tray by pressing and holding the extension tab while pulling the front of the tray toward you ET NOTE Wheniti
88. ting after a cartridge has reached the threshold for end of life e Automatic resolution reduction Set the option to automatically reduce the print resolution if the page requires too much memory e Location Select the appropriate country region ET NOTE You must click Apply before your changes take effect Set up Status Alerts Use the HP Color LaserJet CP1210 Series Toolbox to set up the product so that it issues pop up alerts to your computer when certain events occur Events that trigger alerts include jams low levels of toner in HP print cartridges non HP print cartridge in use empty input trays and specific error messages ET NOTE You must click Apply before your changes take effect Service Click Restore to return the product settings to the factory default settings 48 Chapter 6 Manage and maintain ENWW Shop for Supplies This button at the top of each page links to a Web site where you can order replacement supplies You must have Internet access to use this feature Other Links ENWW This section contains links that connect you to the Internet You must have Internet access in order to use any of these links If you use a dial up connection and did not connect when you first opened the HP Color LaserJet CP1210 Series Toolbox you must connect before you can visit these Web sites Connecting might require that you close the HP Color LaserJet CP1210 Series Toolbox and reopen it e HP Instant Suppo
89. tinues turn off the product wait at least 25 minutes and then turn on the product If you are using a surge protector remove it Plug the product directly into the wall socket Use the power switch to turn on the product If the message persists contact HP support See HP Customer Care on page 90 Incorrect lt Color gt Cartridge A print cartridge is installed in the incorrect slot Be sure that each print cartridge is in the correct slot From front to back the print cartridges are installed in this order black cyan magenta and yellow Install lt Color gt Cartridge The cartridge is either not installed or not correctly installed in the product Install the print cartridge Jam in lt location gt lt location gt indicates the area where the jam has occurred The product has detected a jam Clear the jam from the area indicated in the message The job should continue to print If it does not try reprinting the job See Jams on page 67 If the message persists contact HP support See HP Customer Care on page 90 Load Paper lt Type gt Magenta Scanner Error The tray is empty An internal error has occurred Load print media into the tray Turn off the power by using the power switch wait at least 30 seconds and then turn on the power and wait for the product to initialize If you are using a surge protector remove it Plug the product directly into the wall soc
90. tion see your printer driver online Help ET NOTE Automatic is the default setting and is recommended for printing all color documents Use the Manual color adjustment option to adjust the neutral gray color treatment halftones and edge enhancements for text graphics and photographs To gain access to the manual color options from the Color tab select Manual and then select Settings Manual color options Use manual color adjustment to adjust the Halftoning options individually for text graphics and photographs E NOTE In programs that convert text or graphics to raster images the Photographs settings also control text and graphics Table 5 1 Manual color options Setting description Setting options Halftone e Smooth provides better results for large solid filled print areas and enhances photographs by smoothing color gradations Select Halftone options affect the color output resolution this option when uniform and smooth area fills are the top priority and clarity e Detailis useful for text and graphics that require sharp distinctions among lines or colors or images that contain a pattern or a high level of detail Select this option when sharp edges and details are the top priority 36 Chapter5 Color ENWW Table 5 1 Manual color options continued Setting description Setting options Neutral Grays e The Neutral Grays setting determines the method for creating gray colors used in text g
91. tware program If you do not wantthe product to automatically reduce the resolution you can turn off the setting in the System Settings area of the HP Color LaserJet CP1210 Series Toolbox See Use the HP Color LaserJet CP1210 Series Toolbox software on page 43 e Reinstall the print cartridge e Turn the product off and then on e Ifthe problem is not solved replace the cartridge Toner Dam Not Removed One of the print cartridges still contains the sealing tape from shipping Open the print cartridge drawer and make sure that the sealing tape has been ENWW Status alert messages 65 Alert message Description Recommended action completely removed from each print cartridge Tray 1 Jam The product has detected a jam in the tray Clear the jam See Jams on page 67 Unauthorized lt Color gt Cartridge Installed A new non HP supply has been installed This message appears until an HP supply is installed or you press the Resume button Yellow Scanner Error An internal error has occurred If you believe you purchased an HP supply go to www hp com go anticounterfeit Service or repairs that are required as a result of using non HP supplies are not covered under HP warranty To continue printing press the Resume button Turn off the power by using the power switch wait at least 30 seconds and then turn on the power and wait for the product to initialize If you are using a su
92. uct See Clean the product on page 55 After cleaning the product print another print quality troubleshooting page to see if the defect is gone Print the print quality troubleshooting page 1 Open the HP Color LaserJet CP1210 Series Toolbox See View HP Color LaserJet CP1210 Series Toolbox on page 43 2 Click the Help folder and then click the Troubleshooting page 3 Click the Print button and then follow the directions on the printed pages Calibrate the product If you experience any print quality problems calibrate the product 1 Open the HP Color LaserJet CP1210 Series Toolbox See View HP Color LaserJet CP1210 Series Toolbox on page 43 2 Click the Device Settings folder and then click the Print Quality page 3 Inthe area for Color Calibration click Calibrate to calibrate the product immediately ENWW Print quality problems 79 Performance problems Problem Cause Solution Pages print but are totally blank The sealing tape might still be in the print cartridges Verify that the sealing tape has been completely removed from the print cartridges The document might contain blank pages Check the document that you are printing to see if content appears on all of the pages The product might be malfunctioning To check the product print a Configuration page Pages print very slowly Heavier media types can slow the print job Print on a different type of med
93. uction This product generates no appreciable ozone gas Os Power consumption Power usage drops significantly while in Ready Sleep mode which saves natural resources and saves money without affecting the high performance of this product To determine the ENERGY STAR qualification status for this product see the Product Data Sheet or Specifications Sheet Qualified products are also listed at http www hp com hpinfo globalcitizenship environment productdesign ecolabels html Paper use This product s manual duplex feature two sided printing and N up printing multiple pages printed on one page capability can reduce paper usage and the resulting demands on natural resources Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product s life HP LaserJet print supplies It s easy to return and recycle your empty HP LaserJet print cartridges free of charge with HP Planet Partners Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package You help reduce the toll on the environment further when you return multiple cartridges together rather than separately HP is committed to providing inventive high quality products and services that are environmentally sound from product design and manufacturing to distribution customer use and recycling W
94. upplies e United States www hp com sbso product supplies e Canada www hp ca catalog supplies e Europe www hp com ljsupplies e Asia Pacific www hp com paper To order genuine HP parts or accessories go to the HP Parts Store at www hp com buy parts U S and Canada only or call 1 800 538 8787 U S or 1 800 387 3154 Canada HP service information To locate HP Authorized Dealers call 1 800 243 9816 U S or 1 800 387 3867 Canada Outside the United States and Canada call the customer support number for your country region See the flyer that shipped in the box with the device HP service agreements Call 1 800 HPINVENT 1 800 474 6836 U S or 1 800 268 1221 Canada Or go to the HP Care Pack Services Web site at www hpexpress services com 10467a For extended service call 1 800 446 0522 HP Color LaserJet CP1210 Series Toolbox To check the device status and settings and view troubleshooting information and online documentation use the HP Color LaserJet CP1210 Series Toolbox You must have performed a full software installation 90 Appendix B Service and support ENWW in order to use the HP Color LaserJet CP1210 Series Toolbox See Use the HP Color LaserJet CP1210 Series Toolbox software on page 43 ENWW HP Customer Care 91 HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs Maintenance agreements are not part of the standard warrant
95. vice information form 94 temperature specifications 96 text troubleshooting misformed characters 75 toner loose troubleshooting 74 scatter troubleshooting 76 smeared troubleshooting 74 specks troubleshooting 73 toner cartridges See print cartridges transparencies ordering 86 printing on 28 trapping 37 tray settings 46 tray 1 capacity 3 jams clearing 69 locating 3 trays capacities 2 jams clearing 69 locating 3 troubleshooting blank pages 80 calibration 79 checklist 58 color 77 curled media 76 faded print 73 jams 67 lines printed pages 73 loose toner 74 pages not printing 80 pages printing slowly 80 print quality 72 79 repetitive defects 77 skewed pages 76 text 75 toner scatter 76 toner smear 74 toner specks 73 USB cables 80 wrinkles 76 types media HP Color LaserJet CP1210 Series Toolbox 48 tray selection 22 U USB port locating 3 troubleshooting 80 type included 2 V vertical lines troubleshooting 73 W warranty extended 92 print cartridges 89 product 88 watermarks 31 wavy paper troubleshooting 76 Web sites customer support 90 fraud reports 50 Material Safety Data Sheet MSDS 103 ordering supplies 83 84 software downloading 7 Windows driver settings 10 25 driver supported 8 help printer driver 23 removing software 10 software for 43 versions supported 8 wrinkles troubleshooting 76 ENWW O 2007 Hewlett Packard Development Company L P www hp com CC37
96. wer if you are using heavy paper Internal parts might have toner on them The problem typically corrects itself after a few more pages The paper path might need cleaning Clean the paper path See Clean the product on page 55 The fuser might be damaged or dirty To determine if the fuser has a problem open the HP Color LaserJet CP1210 Series Toolbox and print the print quality diagnostics page See Use the HP Color LaserJet CP1210 Series Toolbox software on page 43 Contact HP Customer Care See HP Customer Care on page 90 or the support flyer that came in the box A print cartridge may have a problem To determine which cartridge has a problem open the HP Color LaserJet CP1210 Series Toolbox and print the print quality diagnostics page See Use the HP Color LaserJet CP1210 Series Toolbox software on page 43 Marks repeatedly appear at even intervals on the unprinted side of the page 9 Oo 9 The printed page contains misformed characters ZNaBpcc ZNaBpcc ZNaBIpcc AaBLbcc AaBbcc AGBP Internal parts might have toner on them The problem typically corrects itself after a few more pages The paper path might need cleaning The fuser might be damaged or dirty Clean the paper path See Clean the product on page 55 To determine if the fuser has a problem open the HP Color LaserJet CP1210 Series Toolbox and print the print quality
97. ws XP Professional and Server 2003 or Printers and Other Hardware Devices Windows XP Home e For Windows Vista click Start click Control Panel and then click Printer Double click the HP Color LaserJet CP1210 Series icon to open the window select your print job and click Delete If the status lights on the control panel continue to blink after you cancel a print job the computer is still sending the job to the printer Either delete the job from the print queue or wait until the computer finishes sending data The printer will return to the Ready state 24 Chapter4 Print tasks ENWW Create and use printing shortcuts in Windows Use printing shortcuts to save the current driver settings for reuse Create a printing shortcut 1 2 3 4 5 6 On the File menu in the software program click Print Select the driver and then click Properties or Preferences Click the Printing Shortcuts tab Select the print settings that you want to use Click Save As In the Printing Shortcuts box type a name for the shortcut Click OK Use printing shortcuts ENWW 1 2 3 4 5 On the File menu in the software program click Print Select the driver and then click Properties or Preferences Click the Printing Shortcuts tab Select the shortcut that you want to use from the Printing Shortcuts box Click OK ET NOTE To use printer driver default settings select Factory Default Create and use printing shor
98. y Support services may vary by area Check with your local HP dealer to determine the services available to you HP Care Pack Services and Service Agreements HP has various service and support options that meet a wide range of needs These options are not part of the standard warranty Support services may vary by location For most printers HP offers both in warranty and post warranty HP Care Pack Services and Service Agreements To identify service and support options for this printer go to http www hpexpress services com 10467a and type the printer model number In North America Service Agreement information can be obtained through HP Customer Care Call 1 800 HPINVENT 1 800 474 6836 U S or 1 800 268 1221 Canada In other countries regions please contact your country region specific HP Customer Care Center See the inbox flyer or go to http www hp com for the HP Customer Care telephone number in your country region Extended warranty HP Support provides coverage for the HP hardware product and all HP supplied internal components The hardware maintenance covers a 1 to 3 year period from date of the HP product purchase The customer must purchase HP Support within the stated factory warranty For more information contact the HP Customer Care Service and Support group 92 AppendixB Service and support ENWW Repack the product If your product needs to be moved or shipped to another location perform the following procedure t

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