Webshop User Guide
Contents
1. C DUVET Ipari Kereskedelmi s Szolg ltat Kft Products Documents F A Q Customer Service Commission report Connection About us Search Order No Order Status Order Date P Description Documents Order Data Order Delivery note 3603 Open 2012 03 05 11 354Ft Invoice 3602 Open 2012 03 05 16 344 Ft Products 3601 Open 2012 03 05 15 823 Ft It is possible to search previous documents The list can be filtered by Status document date or by document number The order status is open until the order is fully delivered or canceled Sales Order Customer Code 31101756 Order No 3603 Customer Name ee Order Status Open Customer Ref No Order Date 2012 03 05 Billing Address Delivery Date Shipping Address Le Document Date Description Unit Prise Quantity Subtotal 110496 541400 VARTA BLACK DYNAMIC 8 940 Ft 1 000 6 940 Ft Net Prise 8 940 Ft Tax 2 414 Ft Total 11 354Ft Related Documents BACK 4 F A Q F A Q contains the list of frequently asked questions and answers If the customer cannot find the answer to his question he has the option to send an e mail to the company e mail address The F A Q can be accessed from the Customer Service page as well 5 Customer Service Cutomers can send direct e mails to the company s e mail address On the Customer Service Page customers have to fill the Message box and the send it The previous messages can be reviewed unde2. Webshop User Guide 1 Sign in Register Users have to register in order to sign in the webshop Orders can be made by only those users who have registration Under the Log in section the users can enter their User name and password C DUVET Ipari Kereskedelmi s Szolgaltato Kft Products Documents F A Q Customer Service Commission report Connection About us Documents Order Delivery note Invoice Products Exsiting customers can ask for their account and password from Duvet Ltd After logging in the webshop the items products will be available as well the stock and price information The order process 1s possible only when the user is logged in After the first log in the user can edit their personal data under the Personal settings The given password is only known for the customer The password is not available even for Duvet Ltd In case the customer forgets its password it has to be reseted on the server side With the new deafult password the customer can log in and change the default password 1 1 Forgotten password In case the customer forgets its password it is possible to ask for a new password For this we recommend to use the Forgotten password The system will send a code to the given e mail address With this code the user can reset its password 1 2 Forgotten user name In case the customer forgets its user name it 1s possible to ask for a new user name For this we recommend to use
3. r the Tracking earlier complaints page After clicking on the message the details and the solution will be available
4. the Forgotten user name The system will send the user name to the given e mail address After entering the username and password the customer can log in 2 Webshop functionality 2 1 Products Under the Products menu the items and products will be available The items located in tree sturcture in order to easily find items Every item is defined under a certain Category C DUVET Ipari Kereskedelmi s Szolg ltat Kft Products F A Q Connection About us Description Products Accumulators Aut pol s Aut alkatr szek Csap gyak Items in categories will appear in the category page list view with the following data Itemcode Catalogue number Description Net price Gross Price Stock status After clicking on items the item details page appears where the customers can get detailed information about the item 2 2 Order process On the item page after entering the needed quantity customers can add the item to the cart by clicking on the W icon Accumulators Szem lyg pkocsi akkumul torok Item code 100252 Producer gy rt nem ismert Weight kg 10 2 Length mm 200 Catalog number 0014408 VARTA Prise gross 15 823 Ft Prise net 12 459 Ft 1 sg In Stock Note On the main page under the Shopping cart customers can reiwe their shopping cart in detail The list can be modified data enterted here will overwrite the ordered item quan
5. tities The system handles one list real time every changes made by the customer will be updated to this list Your shopping cart Quantity UoM Prise net Subtotal Delete 110496 541400 VARTA BLACK DYNAMIC 1 DB 8 940 Ft 8 940 Ft O Net sum 8 940 Ft Shipping Address Billing Address HU 2040 BUDA RS AGIP U 4 Modes of transport Methods of payment To grant data Customer Ref No Delivery Date ca Message Net Prise 8 940 Ft Tax 2 414 Ft Total 11 354 Ft CART EMPTY CONTINUE SHOPPING CHECKOUT Items can be deleted from the shopping cart by clickint the O icon or the whole shopping cart can be deleted by clicking the Cart empty button In case the customer has multiple shipping address defined in the database it is possibble to choose the actual one Customers can enter reference number for their orders delivery date or it is possible to add additional comments to the order The shopping cart can be accessed from the Products and Documents page From the shopping cart customers can return to the Products page and can continue the shopping or they can Check out On the Checkout page after checking the order details the order can be sent by click Send button The order confirmation e mail will be sent automatically to the customer e mail address 3 Orders Orders and other documents related to an order delivery note A R invoice can be reviewed under the Documents menu
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