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Bria 4 for Windows User Guide - Retail Deployments

1. Bria 4 for Windows User Guide Retail Deployments Established Call and Joining that Call A member is on an established incoming or outgoing call Click to join this established call An outgoing call will be placed If the other person accepts the request you will immediately join the call and be talking to all the parties Workgroup Group Member tio Status Established outgol Kokila Perera 2766 interna Snes are eet Santos 1440 internal x Other Party Frank Chan Receiving a Request to Join Another member of your workgroup may request to join one of your phone calls The request appears within the current call panel Bria 4 Joseph Santos Softphone View Contacts Help al On the phone pal requesting that you let her join in m Q A EZ Account 1 Call established 00 00 29 6045550777 If you click Add to Call the other person will immediately be added to 6045550777 this call and be talking to all the parties Join call request from d Kokila Perera A Softphone 2 66 T een I i In this example you are on a call with 604 555 0777 and Kokila who is in your workgroup is 29 CounterPath Corporation 30 Bria 4 for Windows User Guide Retail Deployments 4 Other Bria Features 4 1 Instant Messaging Sending an IM l You can send an IM to a contact who has a softphone or XMPP address From the Contacts tab Right click on the co
2. 1 From the main menu choose Contacts gt Export Contacts The Export Contacts wizard starts 2 When you click Next the export starts The result is e Fora PST export the existing pst file is updated to include the entries from the Bria contact list If Outlook is open the entries immediately appear in the Outlook contacts 41 CounterPath Corporation All information in the Bria contact list is exported to Microsoft Outlook Only information that can be displayed in Outlook actually appears in the Outlook Contacts window Typically this means that all softphone addresses are exported and stored in custom fields but not displayed in Outlook e For other formats a new file of the specified type is created 42 Bria 4 for Windows User Guide Retail Deployments 5 2 Managing Contacts and Groups Adding a Contact Click or right click a group and choose Add Contact to Group The Contact Profile dialog appears Contact Profile Group Directory Contacts To enter a phone number select the type enter the number and A click Add lhaa Softphone Add Display name 1234 1234 The new number appears in the list First name Last name S a e Contact Summary Display as If several display names are available choose the one that you want to show in the contact list Click to show the list of groups Check each group this contact should belong to Primary presence This field appears onl
3. On the phone Account 1 Add as Contact Add the current caller as a contact See Adding a Contact Using an Existing Address on page 46 A E EE Call established 00 00 08 6045551222 6045551222 Place another call The current call is automatically put on hold See page 14 for more information 17 CounterPath Corporation Encryption The outgoing call may be encrypted depending on your security settings For information on the current security settings see SIP Account Properties Transport on page 70 e If an encrypted call is established the security lock icon appears on the call display This icon indicates that the call is guaranteed to be secure between you and your proxy and may or may not be secure beyond that first hop See page 70 for more details on how encryption works e If an unencrypted call is established no encryption icon appears e If the call cannot be established with the specified security the call will fail Ending a Call Click the red End call button on the Call panel the call can be active or on hold The call panel closes after a few seconds 18 Bria 4 for Windows User Guide Retail Deployments 3 6 Transfering a Call Basic Unattended Transfer Transfer this Call Click the Transfer button Bria 4 Joseph Santos Softphone View Contacts Help On the phone Rita Santos Softphone 1440 Rita Santos Softphone 14
4. 68 Bria 4 for Windows User Guide Retail Deployments SIP Account Properties Storage SIP Account Account Voicemail Topology Presence Storage Transport Advanced You need to restart Bria 4 for changes to take effect Typically you leave the storage method as Local However if your VoIP service provider provides access to an XCap or WebDav server you can choose to store some contact data on that server The following contact data gets stored on the server e Softphone numbers and display names from contacts created manually or from a corporate directory or by importing from a file Other data from these contacts does not get stored on this server e Softphone numbers from contacts pulled in from Outlook when the number has a domain e g myEnterprise com that matches the domain of this SIP account Other data from these contacts does not get stored on this server XMPP contact data does not get stored on this server Table 6 SIP Account Properties Storage Field Description Storage method The storage method to be used for the buddy list and presence rules The file can be stored locally or both locally and on a remote computer Server Settings not used for Local Use SIP credentials Check this box to use the username and password from your SIP account in order to log into the storage server Otherwise uncheck this box and complete the Username and Password fields Use alternative se
5. For example if you select IM address in this field then when contacts are pulled into Bria any IM Address fields that have a value will be copied to the Instant Message field in the Bria contact Bria will subscribe to the online status of that contact via your XMPP account For example if an Outlook contact has kpereral 1 gmail com in its Instant Message field and you have a Gmail account set up in Bria then Bria will subscribe to kpereral 1 gmail com 19 CounterPath Corporation 7 2 Configuring Preferences Choose Softphone gt Preferences The Preferences window appears The Preferences panels let you control the way that you work with Bria Preferences Application Preferences Application Application Alerts amp Sounds Privacy Devices Languages English US shortcut Keys Audio Codecs Video Codecs Call immediately once a phone number is selected General Preferences Launch when Windows starts Directory Calls Pause iTunes when making or receiving calls Files amp Web Tabs Set Bria 4 as your default softphone Messages amp Presence Default Actions Display idle status if I don t use my computer for 10 minutes In messaging pressing Enter will send the message Use Shift Enter to create a line Create a new line Use Shift Enter to send Show timestamp on messages Messaging Font Face Arial Messaging Font Size 14 This panel lets you set your p
6. Presence Choose the setting specified by your VoIP service provider e Disabled Presence is not supported e Presence agent e Peer to peer Poll time Enter the value specified by your VoIP service provider Refresh interval Enter the value specified by your VoIP service provider Workgroup Enable workgroup If desired you can create a workgroup of people you work with frequently The workgroup gives you a detailed view of phone related activity for that team Typically if you are setting up a workgroup yourself rather than having a system administrator set it up you will set up in peer to peer mode 66 Bria 4 for Windows User Guide Retail Deployments Setting up Workgroups in Peer to Peer Mode In this mode you add people who you want to share with Typically everyone in a group will informally agree to add each other to their group so that everyone s setup contains the same workgroup members 1 Set the Mode to Peer to peer 2 Select the monitoring method e Allow anyone to monitor my call activity if you want everyone in the workgroup to monitor you Normally you choose this mode e will choose who can monitor me if you do not want to let everyone in the workgroup to monitor you for example if you are a supervisor see below for details Or if you only want one person to monitor you 3 Click Edit Members On the Workgroup Members window click Add In the Add Workgroup member window enter a
7. Bria for example by phoning a softphone address and following the voice prompts or by accessing a website Check with your service provider to determine if another setup mechanism is available If so check what the settings are in that setup and make sure you enter compatible information in Bria In particular if your service provider has a mechanism for call forwarding find out if you should leave the Forwarding settings on this Voicemail tab blank Table 3 SIP Account Properties Voicemail T S Check for voicemail Set the checkbox n one of these ways e Check the box if Bria must subscribe to be notified when there is a voicemail for you In other words to configure for subscribe for message waiting Clear the checkbox 1f the service provider s voicemail server sends notifications without Bria subscribing In other words to configure for implicit subscription e Clear the checkbox 1f the service provider does not support voicemail Check with your VoIP service provider for the correct configuration Voicemail is offered by your VoIP service provider it is not part of Bria Contact your service provider for information on using voicemail Number to dial for checking voicemail Optional but complete this field only if your VoIP service includes voicemail e Completing this field activates the voicemail icon on the softphone When you click this icon Bria will dial this number You will be connected to yo
8. Ctrl Q 3 2 The Onscreen Softphone Show hide resources such as contacts favorites and modules such as chat rooms and workgroup Bria menu See below Toolbar See page 17 Call entry field See page 11 Bria 4 Joseph Santos Softphone View Available Change layout of contact list and import contacts Close to system tray This icon does not shut down Bria Minimize to system tray Contacts Help Oo COUNTERPATH Voicemail indicator See page 27 Missed calls indicator Opens the History tab Detach the tab from the main window Bria 4 Joseph Santos Softphone View Contacts Help Available Missed Date Kokila Perera 10 20 AM 10 11 2013 1132 5 14 2013 Jeniffer Ada 5 14 2013 CounterPath Corporation The Bria Menu Softphone e Accounts These settings control how Bria interacts with your VoIP service provider and are set individually for each account See Configuring Accounts on page 57 e Preferences These settings control the way that you work with Bria and apply to all accounts See Configuring Preferences on page 76 e Exit To shut down Bria You can also exit by pressing Ctrl Q View Changes how Bria looks Also lets you view the messages chat rooms if you are a member of one see page 36 and your workgroup if you are a member of one see page 28 Contacts Lets you work with contacts Help Provides access to vari
9. Deployments Selecting the Account to Use This information applies only if you have more than one SIP account set up and enabled When you place a call you can explicitly specify the account to use for that call The account selection options appear only if you have two or more SIP accounts that are enabled and being used for phone calls To make an account useable for phone calls choose Softphone gt Account Settings select the account and change the Allow fields on the Accounts tab page 61 Bria 4 Joseph Santos x Choose the account to use ae ae i If you choose Auto Select then the account to Softphone View Contacts Help use depends on your dial plan rules page 91 If there are no dial plan rules then the preferred Available account page 57 is used ae Q O This account will be used for all calls until you select a different account or go back to Auto Select Use Account 1 for Calls Use Account 2 for Calls Bria 4 Joseph Santos i 0 L O b COUNTERPA Softphone View Contacts Available Y m Q Calls will be made on Account 2 p 2 ieee eee Letters to Numbers You can type letters and Bria will convert the letters to numbers when placing the call Turn letter to numbers on or off Bria 4 Joseph Santos Softphone View Contacts Help Avallable Y Type the phone number using ailab numbers and letters as desired When you
10. Perera 3 51 PM thanks Chat Room 1 3 50 PM This room i Edit Profile everyone georges Rita said she is going be late Ock SENSE SH Please join my group chat 340 PM Group Chat 3 23 PM Jol Lhe Helen Mack s chat starte Es Hello Rita Santos 3 17 PM Hi Rita how is it going with the OK that works for me presentation 241 PM Broadcast IM 2 Reci Rita Santos Kokila Perera ee LL ees eee Leaving a Group Chat Unregistering your XMPPP account or exiting Bria lets you leave all the active group chat sessions The session continues with the remaining participants Once you leave a group chat you will not be able to rejoin the session The thread in the Messages window becomes inactive grayed out you can read chat history but cannot participate or download unread messages Deleting a group chat session on the Messages window also lets you leave the session but you will lose chat history 35 CounterPath Corporation 4 4 Chat Rooms Typically chat rooms are used only in enterprises and are set up by the system administrator 4 5 Viewing Messages On the menu click View gt Messages to view your recent IM activity for any contact group chat session or chat room session Search all messages Clicking the x icon deletes the session You can copy the messages Messages i M t Kokila Perera Right click to save or res j delete a e conversation We lat time are you coming to
11. Sounds Thermae saree Privacy Assign global keyboard shortcuts to frequently used functions individual actions are Devices v Enable shortcut keys enabled che m Key Combination Audio Codecs Answer call CTRL SHIFT ALT A Video Codecs Directory Hang up call CTRL SHIFT ALT H Calls Files amp Web Tabs Focus on Bria 4 CTRL SHIFT ALT F Toggle mute CTRL SHIFT ALT M Redial CTRL SHIFT ALT R Customizing the Shortcut Key Combinations You can change the default key combinations 1 Make sure Enable shortcut keys is checked and the action you want to change is enabled 2 Select an Action and click Edit The Edit Shortcut Key dialog appears Edit Shortcut Key 3 Make sure there is a checkmark in the keys you want to use You must ian iaamtiiy turn on at least two keys 4 Type the desired letter or number in the field For example the following creates the shortcut combination Shift Alt U The following rules apply e You cannot override standard Microsoft Windows combinations such as Ctrl Alt Delete CTRL V SHIFT V ALT _ WIN e The shortcut applies when Bria is running regardless of the application that is in focus For example if Bria is running but another application has focus pressing Ctrl Alt Shift A will answer an incoming call e If another application has the same shortcut combination then which application was started later has control over that combination e If
12. Video lost 0 p 88 Diagnostics If you have contacted CounterPath Customer Support in order to troubleshoot a problem you may be asked to generate a diagnostic log and send it to CounterPath Troubleshooting W Devices W Audio Diagnostics Still having problems For support information go to CounterPath Support FAQ You can send us a log report and we can try and help Click on Advanced Logging when collaborating with CounterPath Support Advanced Logging Click b Advanced Logging is used when instructed by CounterPath Support Choose the statement that best describes the problem you are having and Start Advanced Logging to collect more detailed information gt Starting Bria 4 Phone Calls and Audio I m not getting incoming calls Calls get dropped Select the problem you are experiencing Audio is lost I m experiencing one way audio Audio quality is poor This is a different problem Conferencing Messaging Online Status Contacts Voicemail Video vV YV Y yY y wy Other Click to start logging Advanced Logging Try repeating the actions that caused the problem then return to Advanced Logging screen and Click Send Advanced Report Log files may contain personally identifiable information but these files will be used only to help diagnose and resolve issues and no other purposes f It is re
13. beside the status indicator and double click on one of the existing indicators type your custom status Status Indicators Indicator Meaning for your Status Meaning for Others Status g Available Either You can contact this person w e You have set your status to this value e Bria has determined that you are logged on but not on the phone or idle When you have this status Bria will automatically detect when you are idle or on the phone and change the status to match You have set your status to this value Bria will never automatically You can contact this person switch you out of this status you must switch yourself Away You have set your status to this value Bria will never automatically You can contact this person eo switch you out of this status you must switch yourself On the phone _ Either You can contact this person e You have set your status to this value In this case Bria will never automatically switch you out of this status you must switch yourself e You started a phone call when your status was Available When your call finishes your status reverts to Available Do not disturb You have set your status to this value Bria will never automatically You cannot contact this person a switch you out of this status you must switch yourself Not available You have set your status to this value Bria will never automatically You cannot contact this person for calls swit
14. can change the length of the timer but do not set it to less than 30 seconds Preserve bandwidth When this feature is on Bria stops sending audio when you are not talking When this feature is off Bria always sends audio which uses more bandwidth but may result in better call quality Typically off However if you are using a slow dial up or ISDN connection you may want to turn it on 85 CounterPath Corporation Preferences Files amp Web Tabs Preferences Application Files amp Web Tabs Alerts amp Sounds Privacy File Locations Devices Browse Open Folder shortcut Keys Audio Codecs File transfer C Users ycusculnen Document Browse Open Folder Video Codecs Directory Web Page Tabs eas Web address LI LI LI Table 13 Preferences Files amp Web Tabs OO 7 S S Recording folder The folder where files for recording of phone calls will be saved File transfer folder The folder where received files will be saved Web Page Tabs You can set up a web page as a new tab in the Resources panel it will appear alongside Contacts History and so on Enter the web address and a name this name will be appear in the tab Enter a checkbox to create the tab At any time you can clear the checkbox to remove the tab from the Resources panel You can also simply show or hide the tab from the View menu in the Bria menu 86 A Troubleshooting Choose Help gt Troubleshooting to
15. com 59 CounterPath Corporation Table 1 XMPP Account Properties Account rE rr ree ee Resource Optional resource as specified in RFC 3920 For example home If this setting is blank and the User ID includes a resource the value from that ID is used If both are specified the value from this Resource field is used If no resource is specified the XMPP server will assign a temporary resource Priority The priority as per RFC 3921 The default is 0 60 Bria 4 for Windows User Guide Retail Deployments SIP Account Properties Account SIP Account x Account Voicemail Topology Presence Storage Transport Advanced Fields with a red asterisk are required Protocol Allow this account for Call IM Presence User Details User ID 1331 Domain domainA cam Password eseese Display name Joseph Santos Authorization name Domain Proxy Register with domain and receive calls Send outbound via w Domain O Froxy Address Dial plan 8 a a T match L prestrip 2 Table 2 SIP Account Properties Account scription Account name f desired change the account name to something that is meaningful to you For example the desired change the account name to something that is meaningful to you For example the name of the VoIP service provider Protocol Read Read only Always specifies SIP Always specifies SIP Use a eee Call If B nc this account is eligible to b
16. com Enable presence Enter a brief introduction optional Contact Prof Contact Summary Or if you accidentally clear in the Kokila Perera invite dialog select the Instant Message entry and click Enable XMPP Presence Group e Display as Kokila Perera Contact A Instant Message Add Display name Kokila Perera First name Last name All the XMPP information moves to a Remove separate section This XMPP information is automatically added to your list Of xmpp O contacts on the XMPP server for example to your Gmail list Delete Display name kpererall First name Contact Profile Contact Summary a Kokila Perera Last n Display as Kokila Perera Group Buddies Finally add the person s phone numbers and other information by selecting the ore appropriate field and entering the number e 45 CounterPath Corporation Adding a Contact Using an Existing Address You can add a contact by capturing existing information e If you are on a phone call with a non contact click the Add to Contacts button in the call panel e On the History tab select an entry that is not a contact Right click and choose Add as Contact The Contact Profile dialog appears Complete the dialog as desired and press OK If the contact method is Softphone or Jabber an online status request is sent to this person See Sharing Online Status on page 49 Viewing Contact Informatio
17. display the Troubleshooting window Testing Audio Devices You can verify that your microphone and speakers are working and can set the volume to a comfortable level without having to actually place a phone call Troubleshooting Devices Ava udio Diagnostics You are currently in Headset mode 1 Select the microphone you want to use Microphone 3 Plantronic 2 Speak into the microphone wf Yourm icrophone works 3 Select the speakers you want to use Digital Audio S PDIF Hi Play 4 Adjust volume to a comfortable level No Sound If you cannot hear sound through your speakers check if they Are plugged into the computer Need to be plugged into a power source Are turned up or if the volume needs adjustment 87 CounterPath Corporation Testing Audio Quality While you are on a phone call you can test the quality of the audio Note that to perform a valid test you should be on an established call not a call attempt Troubleshooting Devices A Audio Diagnostics Audio Quality f You are successtully registered with the SIP server Waiting for call data Bria 4 3 12 2014 1 23 36 PM Local audio codec opus 40 kbps Remote audio codec opus 40 kbps Received MOS Unavailable Audio layer latency 0 ms Network layer latency 0 ms Audio received 40559 p Audio lost 3 p Local Video Codec 0 kbps Remote video codec 0 kbps Video received 0 p
18. e Place a call to this person and add them to a conference call that is in progress For more information on conference calls see page 23 55 CounterPath Corporation 6 2 Favorites Tab You can create favorites from your contact list They will be displayed in both the Contacts tab and in the Favorites tab Select the desired contacts then right click and choose Add to Favorites To view the Favorites tab go to the main menu and choose View gt Show Favorites Favorites You can perform nearly all the same actions on the contact in the Favorites tab as you can in the Contacts tab Emily Davison Rita Santos Call Video Call send Instant Message start Group Chat with gmail com Send Files Edit Profile View Call History Add to Workgroup Removes from Favorites but does not remove Add to Alert List from the contact list Remove from Favorites Block this Person Removes from Favorites and the contact list split Contact Delete Contact 56 7 Configuring Bria 7 1 Configuring Accounts Accounts Settings Window To work with accounts choose Softphone gt Account Settings from the menu The Account Settings window appears showing all the accounts set up From this window you can add create enable or disable edit or remove a SIP XMPP or Outlook account Here is a typical setup Your main SIP account Another SIP account our own Gmail account An Outlook account This a
19. or selected then the entire input is compared to each dial plan If a complete match is found then that account is selected and the associated transformation is performed If no match is found the default account is selected and no transformation is performed e If you are typing the input the digits are compared one by one as they are entered The comparison will result in one of the types of matches described in the table below It is possible for the same input to get matched to different dial plans depending on whether the input is entered on the fly or dragged It is important to keep this in mind when designing dial plan patterns Results of the Comparison om Result if You Press Partial match The characters typed so far follow the pattern but The default account is there are not yet enough characters for a pending or complete match Pending match The pattern has no dot but does have the T timer There is a perfect match The pattern has a dot and the T timer The minimum requirements are met Complete match The pattern has no dot and no T timer There is a perfect match The pattern has a dot but does not have the T timer The minimum requirements are met The characters typed do not match the patterns for any dial plan selected No transformation is performed This pattern s account is selected and the transformation is performed This pattern s account is selected and the associated tran
20. outgoing request When checked requests with a complete URI user ABC com go to ABC com and the Send directly to target outbound via field on the Account tab page 61 is ignored If you check this field make sure you also set Send outbound via on SIP Account gt Account to Domain Typically off This field is intended for test labs and may cause problems in a NAT environment 73 CounterPath Corporation Outlook Account Bria automatically creates an Outlook account if it detects Outlook on your computer If you are using 32 bit Outlook you can enable the Outlook account to provide Bria with access to the contacts in your Outlook address book When the account is enabled your Outlook contacts will be automatically pulled into your Bria contact list so that you can easily phone and IM them The Outlook account is supported only with 32 bit Outlook You can enable the Outlook account if you are using 32 bit Outlook If you are using 64 bit Outlook you will see the Outlook account grayed out and will not be able to enable it If you are using 32 bit Outlook and get this error message make sure that your Outlook is configured correctly Microsoft Office Outlook Either there no default mail client or the current mail client cannot fulfill the messaging request Please run Microsoft Outlook and set it as the default mail client Outlook Account Account Protocol Outlook Account Details Outlook profi
21. participants from here Start Conference Call Account 1 Call established 00 01 71 Kokila Perera Softphone 2 66 Conference call 3 participants 00 00 56 Rita Santos Y Softphone 1440 Kokila Perera Y Softphone 2 66 23 CounterPath Corporation From an Existing Call From One Established Call AccounETeCalleetan lene 00 00 21 Kokila Perera You can add more participants Softphone 2 66 send Instant Message Start Call Recording From Two Established Calls Account 1 Call on hold 00 02 25 Kokila Perera You can merge two established Softphone 2766 calls 00 00 09 Invite to Conference Call will allows you to add a third person to the call with Rita 24 Bria 4 for Windows User Guide Retail Deployments Managing the Conference Bria 4 Joseph Santos Soft p h one Wi ew Co ntacts H e p On the phone Click the arrow for E to af i coe Participant menu Conference call 3 participants 00 01 32 Rita Santos Softphone 1440 Separate Kokila Perera Softphone 2764 send Instant Message End Call Adding More Participants You can add more participants to an existing conference in any of these ways e Right click on a contact or history item and choose Add to Conference Call e In the conference call panel click Invite to Conference Call enter a name and c
22. service provider requires that traffic be directed to proxies that are discovered via the domain Proxy If your VoIP service provider has an outbound proxy address and requires that you provide the address to Bria For the address enter a domain name for example domain com or an IP address for example 123 456 789 012 If you are using Bria in a test lab it is possible that neither of these settings is suitable see page 73 for a third way to direct traffic Dial Plan Information about the syntax of the numbers used by this VoIP service provider Provided by the service provider The default plan is 1 a a T match 1 prestrip 2 For information on determining whether you need to modify the default dial plan see page 91 62 Bria 4 for Windows User Guide Retail Deployments SIP Account Properties Voicemail SIP Account Account Voicemail Topology Presence Storage Transport Advanced lv Check for voicemail Number to dial for checking voicemail Number for sending calls to voicemail E send calls to voicemail if unanswered for Forwarding Forward to _ When on the phone forward to These settings let you set up to interact with your VoIP service provider s voicemail service They also let you configure Bria to forward calls in several situations independent of your VoIP service provider s voicemail Service Your service provider may provide the ability to set up for voicemail outside of
23. the Bria provisioning software interprets one backslash as an escape key emn om O OOO O 0123456789 Literals Literals a Regular expression rules digit digit Regular expression rules character Regular character expression rules digit1 digit2 Regular digit3 expression rules Digit map rules 7 Timers There are two timers e T timer is 4 seconds e The long timer is 20 seconds Literal digits used as is Literal characters used as is Special cases e The literal x character is represented by x e The literal t character is represented by t Wildcard for any single digit 0 to 9 Wildcard for any single alphanumeric character A digit within the specified range A character within the specified range One of the characters in the collection Repeat the last element 0 or more times For example xxxx means repeat the last x O or more times which means this pattern matches three or more digits not four or more digits Use of this element results in a pattern with minimum requirements A timeout period will take place before automatic dialing starts The T timer forces Bria to wait after a match is made This timer should always be included in these situations e Any pattern that uses the dot For example if the pattern is xxxx then adding a timer lets you type three or more digits If there is no timer then as soon as you type three digits Bria makes the match as s
24. use and to modify the input if that is required to ensure that the call gets placed successfully This ability to select an account and modify the input relies on the existence of a dial plan for each account Do You Need to Read this Information You do not have to read this dial plan information if one of the following applies e You only have one SIP account e You have more than one SIP account but you will always manually select the account to use for calls page 13 e The default dial plan behavior below is acceptable 1 a a T match 1 prestrip 2 Example a a T xXxxxxxxxxx match 1 prestrip 2 match 2 pre 8 where e a a Tis the first pattern e XXXXXXXXXxX3IS the second pattern e match 1 prestrip 2 is the first match transformation pair e match 2 pre 8 is the second match transformation pair 91 Pattern Valid Content The content for a pattern follows the digit map rules of RFC 2705 supplemented by the rules for regular expressions Where there is an overlap between the digit map and regular expression rules the digit map rules apply For this reason there are some special cases included in the table below The following table describes the most common elements As mentioned all regular expression elements are supported Some elements use the back slash character If you are defining pattern a via remote provisioning that is in an HTTP response you must enter two backslashes because
25. you do need to log in go to the menu and choose Softphone gt Preferences gt Application and enable login See page 76 Bria 4 for Windows User Guide Retail Deployments 2 3 Configuring Bria Setting up Accounts After obtaining SIP account information from your VoIP service provider you can set up Bria accounts Set up the SIP Account l 2 When the softphone appears click the Go to Account Settings link The SIP Account window appears In the Account tab complete the User Details area with the information obtained from your VoIP service provider Complete the remaining tabs as specified by your service provider or to suit your setup Settings that you may need to change immediately include e Account tab Domain Proxy area e Topology tab if your computer is on a network and or behind a firewall For more information see page 61 Click OK the account is created and registered enabled Set up an XMPP Account If you already have an XMPP account independent of Bria for example a Gmail webmail service account you can create an account in Bria and pull your contacts into the Bria contact list You can then IM these contacts directly from Bria 5 8 Choose Softphone gt Account Settings again This time the Account Settings window appears showing the SIP account you have already set up Click Add gt XMPP Account The XMPP Account window appears Complete the window with the informati
26. 1 CounterPath Corporation SIP Account Properties Advanced SIP Account X Account Voicemail Topology Presence Storage Transport Advanced Register Settings Reregister every 3600 seconds Minimum time 20 seconds Maximum time 1800 seconds Timers E Enable session timers Hold method Handle hold request in M line only latest standard Handle hold request in M line and C line old standard Send SIP keep alives Use rport _ Send outgoing request directly to target Table 9 SIP Account Properties Advanced E rr rr Register Settings Reregister every The time interval between Bria s attempts to reregister in order to refresh the account registration with the VoIP service provider for this account A value of zero means not to reregister after the initial registration This value is placed in the Expires header field of the REGISTER message Minimum time If the reregistration fails Bria will wait this amount of time then attempt to reregister If the second attempt fails Bria will wait twice this time and try again then four times this time and so on until reregistration succeeds Maximum time This is the maximum wait time between attempts to reregister Once this maximum is reached Bria will wait this time for all subsequent attempts For example the min time is 20 secs the maximum time is 120 secs Bria will attempt to reregister as follows Wait 20 secs Attempt to con
27. 40 If the button does not show Transfer now click the down arrow and select Transfer now You can also permanently change the option that appears on the button see page 76 Type contact into the field Then click Transfer Now Account 1 Transfer callin 00 02 49 Rita Santos The call may end immediately Softphone 1440 Or it may show calling In this case do not hang up immediately if the other person does not answer the call will come back to you Rita Santos Softphone 1440 19 CounterPath Corporation Attended Transfer Call then Transfer You can first speak to the target the person you are transferring the call to then click Transfer Now to complete the transfer Click the Transfer button all established 00 00 12 Rita Santos Softphone 1440 The call is put on hold and a call entry field appears 00 03 51 Rita Santos Softphone 1440 If the button does not show Call first click the down arrow and select Call First You can also permanently change the option that appears on the button see page 76 Then click Call First Account 1 Call on hold 00 05 02 Rita Santos Softphone 1440 Bria phones the new person You can hang up the second call and return to the first call Kokila Perera Softphone 2766 00 05 17 Account 1 Call on hold When the other person answers the Transfer Now button is ena
28. Bria 4 for Windows User Guide Retail Deployments CounterPath Corporation CounterPath Corporation Suite 300 One Bentall Centre 505 Burrard Street Box 95 Vancouver BC V7X 1M3 Tel 604 320 3344 sales counterpath com www counterpath com April 2014 CounterPath Corporation All rights reserved This document contains information proprietary to CounterPath Corporation and shall not be used for engineering design procurement or manufacture in whole or in part without the consent of CounterPath Corporation The content of this publication is intended to demonstrate typical uses and capabilities of the CounterPath Bria 4 for Windows softphone application from CounterPath Corporation Users of this material must determine for themselves whether the information contained herein applies to a particular P based networking system CounterPath makes no warranty regarding the content of this document including but not limited to implied warranties of fitness for any particular purpose In no case will CounterPath or persons involved in the production of this documented material be liable for any incidental indirect or otherwise consequential damage or loss that may result after the use of this publication oo CounterPath and the aN logo are trademarks of CounterPath Corporation Windows Active Directory Excel and Outlook are registered trademarks of Microsoft Corporation in the United States and other countries Mac is a registere
29. Hi all let me know if you are coming to the Kokila Perera meeting tomorrow Search a Broadcast IM 3 Recipients Kokila Perera 12 18 PM amp Frank Chan Rita Santos no I have to be in 1 another meeting faa Kokila Pe Responses will be Se 1 rsantos 12 17 PM a re displayed in a hi Joseph I m coming H Sagre e a et U a sie A to separate thread see you tomorrow the meeting tomorrow O KESA min tata n Frank Chan 10 44 AM Hey Groun Chat 33 CounterPath Corporation 4 3 Group Chat Conference IM Group chat allows you to exchange instant messages with a group of people in the same session All people must have XMPP accounts configured in order to participate in group chat There is no limit to the number of participants in a group chat session Starting a Group Chat 1 Inthe Contacts tab select the desired contacts Contacts must be online 2 Right click the last selected contact and choose Start Group Chat The invitation dialog appears 3 Type a message and click the Send icon Once a chat is started first message has been sent you cannot add or remove participants Messages EY Kokila Perera Kokila Perera 3 30 PM Hello Group Chat 3 23 PM Helen Mack s chat starte Hello Rita Santos 3 17 PM OK that works for me Please join my group chat 34 Bria 4 for Windows User Guide Retail Deployments Managing a Group Chat Messages Kokila
30. P account if for example you already have an XMPP account independent of Bria for example a Gmail account XMPP Account Account Account name Account 6 Protocol XMPP Fields with a red asterisk are required User Details User ID Domain Password Display name Advanced Port selection Auto detected Connect port 0 Outbound proxy Resource Priority Table 1 XMPP Account Properties Account PG eseription If desired change the account name to something that is meaningful to you For example the type of XMPP account such as Gmail account Domain Display name This name is displayed in the Bria display Other parties may see this name when they are connected to you Port selection Configures the port to use If you choose User selected complete the Connect port field Connect port Complete only if Port selection is set to User selected Outbound proxy The value in User ID and in this setting may be used by Bria to compose a valid jid If User D bob ABC com and Outbound proxy is empty jid User ID bob ABC com If User ID bob ABC com home and Outbound proxy is empty jid User ID bob ABC com If User ID bob ABC com and Outbound proxy XYZ com ignore the Outbound proxy User ID bob ABC com If User D bob ABC com and Outbound proxy IP address or host address jid User ID IP address is used as the outbound proxy If User ID bob and Outbound proxy ABC com jid bob ABC
31. Perera Incoming Call v 2766 AN If the call is a video call and if you have a camera Bria will start sending your video upon answering You can stop video later 15 CounterPath Corporation Auto Answer Turn Auto Answer on or off Bria 4 Joseph Santas Softphone View Contacts Help Available Auto Answer Hide my Number Turn Letters to Numbers Call Using My Deskphone Auto answer is initially configured to auto answer after one ring and to send only your audio when the call is established To change this configuration choose Softphone gt Preferences gt Calls Auto answer is automatically turned off when you shut down 16 Bria 4 for Windows User Guide Retail Deployments 3 5 Handling an Establ Bria 4 Joseph Santos Softphone View Contacts On the phone Account 1 Call established Kokila Perera Softphone 2766 Mute your voice Transfer See page 19 Hold and resume See page 21 Help Start sending video ished Call Use speakerphone when yellow or headset when grey Mute speaker or adjust speaker volume by using slider es 00 00 15 Conference Calls See page 23 Instant Message See page 31 i ee the callas a WAV file audio only or an AVI file audio and video Invite to Conference Call send Instant Message Start Call Recording X Lite Joseph Santos Softphone View Contacts Help
32. TURN or ICE 2 Installation and Setup 2 1 Getting Ready SIP Account Information After choosing a VoIP service provider you will need the following information e User name and domain For example 1331 domainA com e Password e Authorization Name if applicable e Firewall traversal and other network information see page 65 XMPP Accounts If you use an XMPP service for instant messaging or presence you will need the following information e Jabber ID user name and domain For example jsantos domainXMPP com e Password e Connection information see XMPP Account on page 59 2 2 Starting Bria First time Startup If Bria is not already running start it as you would any other program Use the Windows Start menuor 09 double click the desktop icon The Bria Login dialog appears with the Profile set to Manually enter login server CounterPath Corporation Bria 4 Login Profile Manually enter login server Login server Username Password Switch the profile as No login required and click continue The softphone GUI appears Login is used only in enterprise deployments in which a system administrator has set up a provisioning server to automatically configure Bria for you Subsequent Startups After the first time startup the Bria Login dialog will not appear if you selected the No login required profile If you started up the first time with No login required but in fact
33. XMPP address 97 CounterPath Corporation E Other Ways to Run Bria E 1 From a Hyperlink You can attach a hyperlink to a phone number or softphone address that when clicked starts Bria and dials the number Attach a hyperlink with this format lt a href sip address_or_number gt dial address_or_number lt a gt For example lt a href sip kperera domainA com gt dial kperera domainA com lt a gt Bria supports three protocols sip tel and callto For Bria to start dialing when a user clicks such links the user must configure Bria as their default phone via Bria s Preferences and then associate the protocols to Bria Click Preferences Application Application Alerts amp Sounds General Preferences Privacy Devices Languages English US Shortcut Keys A Launch when Windows starts Video Codecs wt Call immediately once a phone number is selected a nable login screen Calls Fause iTunes when making or receiving calls Files amp Web Tabs Messages amp Presence Defaul Display idle status if I don t us In messaging pressing Enter will SS eS SS send the message Use Shir p f Set associations for a program Create a new line Use Shift Select the extensions you want this program to open by default and then click Save Show timestamp on message OO Fria4 i l CounterPath Corporation Messaging Font Face Arial http www counterpath com Select a
34. al Root DN Search expression Typically directories are used only in enterprises and are set up by the system administrator 84 Bria 4 for Windows User Guide Retail Deployments Preferences Calls Preferences Application Calls Alerts amp Sounds Privacy Answer calls Devices Auto answer after 5 seconds Choose 0 to auto answer immediately shortcut Keys Audio Codecs Video Codecs Auto answer with audio and video Auto answer with audio Directory DTMF Files amp Web Tabs Send via RFC 2833 Send via INFO C Send in band RFC 2833 and SIP INFO In band and SIP INFO Play DTMF tones back to me Other Enable inactivity timers RTP Timer 30 seconds L_ Preserve bandwidth during silent periods These settings let you configure how you want auto answer to handle incoming calls when Auto Answer is enabled To enable Auto Answer see page 16 You may need to change the DTMF configuration if you cannot interact with interactive voice response systems auto attendants voice activated menus and so on Contact your VoIP service provider for the correct setting This timer controls how calls are disconnected when Bria determines that there is a problem with the call and the other party has probably disappeared assuming that you have not yourself detected the problem and hung up manually Typically the timer is enabled It is recommended that you not disable it You
35. assign specific sounds to a variety of actions or events 1 Select the Enable sounds check box and select the check boxes for each desired event or clear the Enable sounds check box to disable all sounds 2 You can change the sound for each event select the individual event The value in Sound preference will change Select the desired sound You can import sounds these will be added to the list of sounds you can choose from when assigning a sound to an event I CounterPath Corporation Preferences Privacy You can control how contacts and other people can contact you by phone or IM and you can control whether your contacts can see your online status General Tab In Global Contact Settings choose one option If you choose Everybody except then all contacts will be able to contact you unless they or their domain are in the Blocked list below The Blocked section is optional It lets you enter addresses and domains that will be prevented from contacting you You can add and remove entries from the blocked lists In addition entries are automatically added to this list when you block someone on the fly page 54 Preferences Application Privacy General Corporate Devices Global Contact Settings Instant Messaging and Softphone shortcut Keys Audio Codecs Video Codecs Everybody except those in my blocked list Allow the following people to contact me Directo
36. ate the Bria contact list by pulling in the contacts from your Microsoft Outlook contacts Create an Outlook account from the main menu choose Softphone gt Account Settings See page 74 for more information You can only create an Outlook account if you are using 32 bit Outlook You cannot create an Outlook account if you are using 64 bit Outlook 40 Bria 4 for Windows User Guide Retail Deployments Populating by Importing Contacts You can populate the Bria contact list by importing from an external file or files The new contacts will be added to the existing contacts You can import a contact list from e CSV A comma separated file Use this method to import from a Microsoft Excel file You will first have to set up the file see below e vCard A vCard file vcf file A vCard is an electronic business card that is often attached to an e mail e PST A Microsoft Outlook or Microsoft Exchange contact list a pst file 1 From the main menu choose Contacts gt Import Contacts The Import Contacts wizard starts 2 As soon as you click Finish on the wizard the Contacts tab in Bria is updated to show the imported entries Setting up an Excel File for Import 1 Remove any introductory text or headings from the top of the file You can keep text at the end of the file it will be ignored during the import 2 Insert a blank row as the first row then insert the headings that Bria will use to interpret
37. ble on page 51 for the MIE EE ASE IIE meaning of the online status icons Add to Alert List See Sharing Online Status on page 48 Add to Favorites for information on obtaining online status oma OTL Block this Person Split Contact Delete Contact Hover to reveal icons Click the phone icon to call using the primary phone number Or click the IM icon to send an IM using the primary presence address for this contact Or right click and choose from the menu See page 31 See page 34 See page 37 See page 28 See page 53 See page 56 See page 78 47 CounterPath Corporation 5 4 Sharing Online Status You can publish your online status to contacts who have softphone address and you can set up Bria to view the online status of other contacts Typical online statuses are available on the phone busy and so on Online status of other people Your online status Bria 4 Joseph Santos Softphone View Contacts Help Available Louis Bertin Work ey Kokila Perera u Frank Chan AW This person has no icon because Rita Santos you are not subscribing to their ee online status This person is either logged out or is not publishing their online status lt p gt COUNTERPATH 48 Bria 4 for Windows User Guide Retail Deployments Sharing Online Status Watching Others Status To watch a contact s status that contact must be tagged for presence e If you create a con
38. bled Rita Santos Softphone 1440 Kokila Perera Softphone 2766 Or if the other person does not want to take the call click Cancel and return to the first call S a When you are ready click Transfer Now The call panel closes Transfer Now 20 Bria 4 for Windows User Guide Retail Deployments 3 Handling Video Calls Placing a Video Call Calls made with Bria will work without a video camera but a video camera is necessary to allow other parties to see your image Bria will work with most USB video cameras From the Dashboard Click the down arrow and choose Video call Bria 4 Joseph Santos Softphone View Contacts Help lt Available a OO Audio Call Video Call Start Conference Call From the Contact List or History Bria 4 Joseph Santos Softphone View Contacts Help Right click the contact and Available Choose Video Call Softphone 27 66 internal xten net Home 604 555 1212 send Instant Message Adding Video If you have a camera you can add video to a call that started as an audio call Click Start Video EP in the call panel When you add video the other party may or may not start sending their video to you Other Party Adds Video If the other party starts their video your video window automatically opens and the video is played You can start sending your own video if desired and assuming you have a camera by clic
39. ccount is automatically created for you in some situations see page 74 Account Settings Enabl Account Name status Protocol User ID Ready SIP 1331 Disabled SIP 113 Gmail Ready XMPP joseph santos c Outlook Disabled Outlook Outlook Preferred account for calls Account 1 Preferred account for workgroup Account 1 This account will be used for calls if Auto Select is used Account 1 has been set up to support page 13 and there are no dial plan rules for selecting Workgroup page 66 the account You can e Create a SIP account Follow the instructions you obtained from your VoIP service provider See page 61 and following e Create an XMPP account if appropriate For example if you already have an XMPP account independent of Bria for example a Gmail account you can create an account in Bria and pull your contacts into the 57 CounterPath Corporation Bria contact list You can then IM these contacts directly from Bria To create an XMPP account see page 59 e For information on the Outlook account see page 74 The account is the preferred account The account can be used for phone calls by selecting it on the dashboard page 13 if the account is enabled registered The account cannot be used for phone calls because it is either a non SIP account or a SIP account with calling disabled 58 Bria 4 for Windows User Guide Retail Deployments XMPP Account You create an XMP
40. ch you out of this status you must switch yourself Idle You have not moved or clicked the mouse or pressed a keyboard key You can contact this person for the Idle period To set the Idle period see Softphone gt Preferences gt Application As soon as you click the mouse or keyboard your status changes to Available 51 CounterPath Corporation Indicator Meaning for your Status Meaning for Others Status cz Appear offline You have set your status to this value The other person sees youas The contact is either not logged on offline even though you are actually online The other person cannot or does not want to share online tell the difference between this status and you really being offline status No icon Not applicable You are not watching the other person s status 52 Bria 4 for Windows User Guide Retail Deployments Adding Contacts to the Alert List Buddy Pounce You can add a contact to the Alert List in order to request to be notified when the online status of a contact changes Right click the contact or contacts and choose Add to Alert List The Alert List icon appears beside the contact Alert List icon O Frank Chan When the contact s status changes a notification appears The time at which the Click to phone or IM this contact s status changed person Frank Chan Alert List 10 21 AM Available _ Keep contact on Alert List Click to keep th
41. click Call the call panel will S Auto Answer open and the call willbe placed The call panel will show the phone number all in numbers 1 2 Hide my Number Turn Letters to Numbers Call Using My Deskphone 13 CounterPath Corporation Hiding your Identity Anonymous Calling You can hide your identity on a call so that the other person will not see your name or number on their phone Your ID will be hidden for all outgoing calls until you turn off Hide my Number Anonymous calling is automatically turned off when you shut down Turn Hide my Number on or off Bria 4 Joseph Santos Softphone View Contacts Help Available Turn Letters to Numbers Call Using My Deskphone Placing another Call You can place another call On Bria you can make up to five concurrent calls Place the call in Bria 4 Joseph Santos the usual way see page 11 Softphone View Contacts Help On the phone ae cee Joseph Santos 00 00 19 Softphone View Contacts Help Existing call is automatically Rita Santos Softphone 1440 je ha put on hold Kokila Perera On the phone Softphone 2766 a m Y d J ose Account 1 Call on hold 00 00 35 Kokila Perera N Softphone 2766 New outgoing K d Y call g y Account 1 Call established 00 00 05 Rita Santos Softphone 1440 Switch between the different ca
42. commended that you Stop Advanced Logging after you have sent the Click to close report oe Perform the actions you want to capture Advanced Logging Advanced Logging is used when instructed by CounterPath Support Choose the statement that best describes the problem you are having and Start Advanced Logging to collect more detailed information When done click Advanced Logging again Starting Bria 4 Phone Calls and Audio Conferencing Messaging Online Status Contacts Click to stop logging Voicemail Video vV YV YV Y Y Y Y y Then click to send a log file Advanced Logging The advanced log file has been sent Thank you Click 89 CounterPath Corporation B Application Hot Keys Redial the last dialed number Ctrl R or Ctrl R then Enter End the call End the conference call hang up on all participants Hold or resume the call when the focus is on Ctrl H this call panel Transfer an established call when the focus is Ctrl T on this call panel Turn volume up when the focus is on this call Up key panel Turn volume down when the focus is on this Down key call panel Display in full screen when the focus ison F11 the video window 90 Bria 4 for Windows User Guide Retail Deployments C Dial Plan When a call attempt is made the call input what you type or select or drag onto the call entry field is processed to select the SIP account to
43. d trademark of Apple Inc This manual corresponds to Bria 4 for Windows version 4 0 0 Rev 1 Contents TET OGU CH Oesp E E destrmesogessaneuseteeeshttoedeouceeeedesateeer l EE e E a P EAE O EEA E 3 SINS R a a N E AE E E E E O E nosanwnasts 3 AED e E E E cd dsssuacuasb cadueseiouss 3 Conn anne TD ea E E I E EN 5 Troub NOON a E E E E A 7 Checking Tor Bria Updates seissssretesreisr in E a 7 Maik mo VOT C a E R TEE E E E E 9 e a O B a E E E cane iose 9 Te Oeren SOM ONG e e E A Seseevonsee ces iaesteceas 9 PCA a e s E E E E E E EE S E 11 Rep ohne Tt Tika ae SG eee E E 15 Handling an Established Call cccccccccccsessssseeeeeecceceaeeseeecceeeessesaueesseeeeeeesssaeaeaseeeeeees 17 A AMV TG a AU erea E E E E E 19 Handini Vidco Callo arrsacosteorse grsesuaaprenuote sgn sandeeetsent lt quastatceunetasqsansnuendace cence E 21 Conr TS NC 6 CAINS a a E E E E Maupercateeaseesennt 23 YOP e E E E eas 27 POR Vy a E loere A E E E E E E S 21 Viewing Your Work ropese E 28 reade r Aae ie A E E S E 31 N S a E E E E E esobsuewnsace 31 DEMIS a Broad a TIM e E tent cecgueasease 33 Eea Ena a D E E E EE A E TT 34 Car BOO e E E 36 Viewing Messa OS sieri EEEE EE ERE EEEE EE EE 36 Soe ANG R e a F O ee E E E E 37 Tae Cona a E E E E A AE E I EO 39 Popalaune the Comact Lisl eeniencens enn R a 40 Manasine Contacts and OrOUDS seisuse innein e Eea TE E Ea a E E 43 UE ECONTENT 47 Sharin e OATS Stas esec E NEE 48 PAN a E E E E E A 54 Cane Or ROON e E E ee R er
44. e Bria computer in the root certificate store Setting up the root certificate on your computer ensures that the connection to the proxy is TLS secure the first hop Any proxy in the chain between you and the caller that does not support TLS may cause an insecure link in the chain Therefore if the other party is outside your domain you cannot be completely sure that the call is secured at the signaling level which means that you cannot be sure that it is secured at the media level 70 Bria 4 for Windows User Guide Retail Deployments Setting up for Security within Bria The options for media encryption are described in the following table Table 8 Security Options Option How Outgoing Calls are Handled How Incoming Calls Are Handled Make and accept only Bria will place all calls with TLS The call INVITE Bria will only accept INVITEs that are for encrypted calls will specify SRTP media encryption encrypted calls If the correct certificates are not in place or if the If Bria receives a call INVITE that is not other party does not accept encrypted calls the call encrypted the call will be rejected will fail Do not allow encrypted Bria will place only unencrypted calls Bria will only accept INVITES that are for call If the other party does not accept unencrypted unencrypted calls calls the call will fail If Bria receives a call INVITE that is encrypted the call will be rejected 7
45. e a suggestion finish typing and click the Call button or press Enter Right click a contact or Contacts or History tab Right click an entry from the Contacts or History tab and choose Call previous call Double click a contact _ Contacts tab Contacts have a double click action page 76 that either makes an audio phone call or starts an IM Single click a contact Contacts tab Hover over the right side of the contact to reveal the click to call button Click to place a call using the primary phone number for this contact Double click a previous History tab Double click an entry An audio call is placed call Redial Redial button e When the call entry field is empty click the Call button e Or click the arrow in the call entry field and select a recent call An audio call is placed Dialing Dialpad 1 If the dialpad is not visible click the Phone button at the bottom 2 Click the numbers on the dialpad to enter the phone number 3 Click the Call button or press Enter From an instant message Click the menu at the top of the Messages window and choose Call 11 CounterPath Corporation Make sure you are on the Phone tab to place a call Bria 4 Joseph Santos Call entry field Softphone View Contacts Help The Call icon Clicking the down arrow Available gives you more call options such as video call or conference call ja N a j LL kila x koe o x E gt Kokila Perera Sof
46. e contact on the alert list the next time the contact s status changes another notification will appear Or leave unchecked to stop receiving notifications 53 CounterPath Corporation 5 5 Privacy You can control how contacts and other people can contact you by phone or IM and you can control whether your contacts can see your presence information whether you are online on the phone and so on You can set up controls in advance or on the fly as phone calls and presence requests come in setting up Controls ahead of Time To set up controls ahead of time see page 78 Setting up Controls on the Fly Via the Online Status Request Another party can send you a presence request to request that they be able to see your presence as described on page 49 Your response has the following effect on privacy e If you add the person as a contact then the ability of that person to phone or IM you is controlled by your privacy settings e If you allow the person without adding them as a contact then the ability of that person to phone or IM you is controlled by your privacy settings e If you block the person then that person is added to your Blocked List Softphone gt Preferences gt Privacy The person will not be able to phone or IM you and will not see your availability information You can change this blocking by removing the person from the Blocked List in which case they will then be controlled by
47. e terre rr teen te re 55 Heo TaD E J9 Parore TD n E E E E A E E E 56 AG 9 UN B e E E E EE canes 57 Connig rine NC COUMMES a ccanncptntes rnantatacccoteosssnadadaceentne eana Ea aa r a a i E ei 57 Conn arne Er rO e n E E E E 76 A POUDIE ROO I serna E E S T 87 BApphi canon HOER EyS seecae aa Ee re E 90 CDTI E E E esac 91 D Contact List Caines oeseri e ENES EEEN E N EA NEE EEEE EE 97 FOr Way O RU DOI seee E E 98 POS a E E E A E E E A E 100 CounterPath Corporation 1 Introduction Read this manual if you who are deploying Bria without the help of a system administrator If on the other hand you are working in an enterprise that has a system administrator who is deploying Bria across the enterprise read the user guide Using Bria 4 for Windows for Enterprise Deployments Bria is a softphone from CounterPath that enables you to make VoIP voice and video calls send and receive instant messages share online status presence information and exchange files Standard Telephone Features The CounterPath Bria softphone has all standard enterprise telephone features including e Call display and Message Waiting Indicator MWD e Speakerphone and Mute e Redial Hold Do Not Disturb e Call history list of received missed and dialed calls e Call forward e Call transfer e Call record e Auto answer e Five party audio conferencing e Three party video conferencing Enhanced Features and Function
48. e used for phone calls If unchecked this account will never be used for placing phone calls Use for IM Presence If checked this account is eligible to be used for IM and online status presence If unchecked this account will never be used for IM and online status User Details User ID Typically the account number for the softphone account For example 6045551212 or 2766 Provided by your VoIP service provider Domains For For example domainA com Provided by your VoIP service provider o domainA com Provided by For example domainA com Provided by your VoIP service provider o VoIP service provider e Provided by your VoIP service provider Display name This name is displayed in the Bria title bar Other people will see you as this name Authorization name May not be required If it is required it will be provided by your VoIP service provider 61 CounterPath Corporation Table 2 SIP Account Properties Account a Register with domain and receive Check this box if you want to register with your VoIP service provider so that you can receive incoming calls Typically this field is checked This field must be left unchecked if for example your level of service does not include the ability to receive incoming calls In that case turning this field on may cause the account to fail to be enabled Send outbound via Choose the setting specified by your VoIP service provider e Domain If your VoIP
49. e your status Receiving an Online Status Request Someone who is not one of your contacts may add you as a contact on their end and may include your softphone number or XMPP address In this case Bria receives an online status request The request 1s handled in one of two ways e If you set up a privacy rule before this person has a chance to contact you then you will never see this request Bria will automatically reply to the request according to the rule See page 78 e If you do not yet have a privacy rule set up for this person or for their domain this request appears to you as an Online Status Request Online Status Request kperera janbohubhondercclesiirencrd wants to communicate with you and see your online status on account Gmail XMPP Contact Details Display as Kokila Perera Group Directory Contacts Click Allow to add this person to your contact list and send an online status request Click Block to decline the online status request and add this person to your block list 49 CounterPath Corporation You must respond to the request poten ton Gomme Re Create a new This option is selected for you if Allow the request and create a new contact using this address contact you do not currently have a contact with this SIP or XMPP address Because you allow the request you will no longer be bothered by requests from this person In addition this same request will automatically be sent fro
50. eakerphone and set the microphone to your headset HID Device Same as headset mode Also ring PC speaker Click on or off to suit your preference Reduce echos Turning this feature on improves sound quality This feature is typically on Other Device Ring On Change this field only if you want to override the devices that Bria automatically selected The device where you want to hear the phone ringing the headset the speakerphone or none Camera This field appears only on versions of Bria that include video functionality Change this field only if you want to override the devices that Bria automatically selected Select the camera model Max Resolution Leave at standard or change the size as follows e Set it to high if you have a good camera and a computer with a fast CPU You will know that you have set the size too large if Your computer slows down the video is using too much CPU The video shows black areas or is slow or jerky e Typically set it to low only in special situations for example when using wi fi in a hotel You will know that you have set the size too small if the video is fuzzy Typically deskphones are used only in enterprises and are set up by the system administrator 80 Bria 4 for Windows User Guide Retail Deployments Preferences Shortcut Keys You can enable shortcut keys to several functions Preferences Click to enable shortcut Application Shortcut Keys keys Alerts amp
51. eristics and therefore each works better in some situations than in others The rules that Bria follows in order to interpret the softphone address or phone number that the user has entered and to modify the number or address as required to ensure that the call will be placed successfully Dual tone multi frequency DTMF is the system that is used in interactive voice response menu systems such as the menu system for accessing voicemail messages The DTMF system allows the user to interact with the menu by pressing keys on a dialpad or keyboard A technology that prevents unauthorized people connecting to your computer and to the applications running on the computer Human interface device In Bria 1f the headset is HID compliant the user can configure the buttons on the device to invoke functions on Bria such as answering an incoming call Instant Messaging A technology that lets users send text message and files for near instantaneous delivery and display on each others computers Message Waiting Indicator An indicator that there is a voicemail message for the owner of an account In data transmission the wider the band the more data it is possible to transmit in a given time span A cable DSL and ADSL connection to the network provide broadband for data transmission A dialup or ISDN connection typically provide a narrow bandwidth for data transmission An instant messaging feature that allows users to share information abou
52. f ports used for SIP signaling RTP audio and video The appropriate setting depends on your computer setup e Checked If your computer is behind a restrictive firewall that only allows specific port ranges to be used Enter the range of ports to use for your SIP account You must also open those ports on your firewall refer to applicable firewall documentation for information e Unchecked If your computer is not behind a restrictive firewall 65 CounterPath Corporation SIP Account Properties Presence SIP Account Account Voicemail Topology Presence Storage Transport Advanced Presence Mode Peer to peer Poll time 300 seconds Refresh interval 3600 seconds Workgroup Enable workgroup Mode RLS CO Peer to peer Workgroup address Allow others to monitor my call activity This tab lets you configure presence and workgroups Presence Presence allows other softphone users to see your online status and allows you to see the online status of others This tab lets you configure how online status is handled for contacts who have a softphone number on your SIP account Note that you do not have to configure online status for XMPP accounts it always works the same way with these accounts Once you have configured presence on this page you can set up rules for which people are allowed to see you Preferences Privacy on page 78 Table 5 SIP Account Properties Presence ee ee ee
53. firewall traversal method using ICE recommended Discover public IP address STUN O Use media relay TURN O None use local IP address Server address User name Password Port Ranges B Range of ports used for signaling O Range of ports used for RTF Audio Table 4 SIP Account Properties Topology a Firewall traversal mode Choose the setting recommended by your VoIP service provider e Auto detect using ICE Automatically determine the contact address for signaling traffic Advertise the local IP public IP discovered via STUN if available and media relay IP and use these to automatically determine the best route for media traffic during calls Discover public IP address Advertise the public IP address discovered via STUN for the contact address for signaling traffic and for the connection address for media traffic Use media relay TURN Advertise the public IP address discovered via STUN for the contact address for signaling traffic Advertise the address of a media relay server discovered via TURN for the connection address for media traffic None Advertise the local IP address only for both signaling and media traffic Server address Empty Discover the address of the firewall traversal server the STUN or TURN server if available using DNS SRV Specified Use the firewall traversal server specified as either an IP address or a fully qualified hostname Range of ports You can set a range o
54. ing with a number other than 1 The assumption is that this is a local PSTN call within a ten digit dialing zone x T The fourth pattern is a number of any length that begins with to indicate an international PSTN call from North America Delete the prefix with 9011 O11 is the number to access an international line from North America match 2 pre 9 For the second pattern prefix 9 to access an outside line match 3 pre 91 For the third pattern prefix 9 and 1 to access an outside line and enter the long distance code match 4 prestrip 1 pre 9011 For the fourth pattern remove the and prefix 9011 to access an outside line and enter the international code Example 3 if Lx Me RXR T OKxeR Xxx XXX KX T ORK exxx pmatch lsprestrip 2 ore 9 matcn Z prestrip 2 match 3 pre 9 1XXXXxxxT The pattern is an account prefix followed by seven digits The timer forces Bria to wait to allow a match to the second pattern The 1 is stripped off and 9 is prepended to access an outside line The pattern is an account prefix followed by a 9 and seven digits The 1 is stripped off XXXXXxxT The pattern is seven digits The timer forces Bria to wait to allow matching to the fourth pattern 9 is prepended to access an outside line OXXXXXXX The pattern is a 9 and seven digits The input is not transformed This example assumes that the dial plan belongs to the first account The dial plan is slightly trivial because i
55. king Start Video el in the call panel 21 CounterPath Corporation Pausing and Resuming Video Click Stop Video in the call panel or close the video window to pause sending your video Click Start Video to resume sending your video the video window will open Show hide video window To view in full screen hover over the video window and Bria 4 Joseph Santos click the two way arrow icon or press F11 when the focus ae i is on the video window Softphone View Contacts Help On the phone Call established 00 00 08 Kokila Perera Softphone 2766 Status of your video Sending ziur veo hange the aspect ratio of video Start or Stop sending your video Click to configure the camera 22 Bria 4 for Windows User Guide Retail Deployments 3 8 Conference Calls Starting a Conference Call You can start a conference call by e making a conference call from the dashboard e adding participants to an existing established call or e having two established calls and merging them to a conference call From the Dashboard Bria 4 Joseph Santos e Enter the number or address by typing 9 Refelite ptelsaee ia e Or select from the redial list Available Contacts Help Click the down arrow and choose Start Conference Call Audio Call Video Call Type a name or number or drag a contact into the field Click Add You can add more
56. le Profile password eseese Field to use for Softphone address Business Telephone M Field to use for IM address IM Address Table 10 Outlook Account Properties Account ee ee re Outlook profile Typically you only have one profile which Bria detects However if your Outlook is set up on this computer with more than one profile select the profile whose contacts you want to access Profile password The password for the selected Outlook profile 74 Bria 4 for Windows User Guide Retail Deployments Table 10 Outlook Account Properties Account a rn Field to use for Softphone Bria can be set up to treat one of the contact fields as a SIP address that can be subscribed to address assuming that you are using your SIP account for presence For example if you select Business Telephone Number in this field then when contacts are pulled into Bria any Business Telephone Number fields that have a value will be copied to the Softphone field in the Bria contact and Bria will subscribe to the online status of that contact via your SIP account For example if an Outlook contact has 2766 in its Business Telephone Number field and your SIP account is domainA com then Bria will subscribe to 2766 domainA com Field to use for IM address Bria can be set up to treat one of the contact fields as an XMPP address that can be subscribed to assuming that you are have an XMPP account set up in Bria
57. lick Add e Add in a separate call that is not part of the conference call In the call panel for the individual call click the down arrow and choose Merge Calls This call is added to the conference call Send an Instant Message Click the down arrow beside a participant name and choose Send Instant Message Removing a Participant To remove one call from the conference click the down arrow beside a participant name and choose Separate The call becomes a separate call Ending the Conference To hang up on everyone choose End conference from the conference menu Suspending the Conference To suspend the conference choose Hold from the conference menu All participants are put on hold If you need to speak to one participant separately put the conference on hold separate the one participant from the conference take that person off hold When done merge the participant back into the call 295 CounterPath Corporation Video Conference Calls Calls made with Bria will work without a video camera but a video camera is necessary to allow other parties to see your image Bria will work with most USB video cameras Bria 4 Joseph Santos 3 f z This person has video Softphone View Contacts Help This person does not have video To remedy this Ww On the phone situation stop video and start it again Video will be 5 sent to all the current participants a J ove Conference call 3 participants O0 02 2 Clo
58. list in the Primary presence field above Example Contact with a Softphone Number This example shows how to add a contact when your VoIP service supports online availability via your SIP account Contact Profile Enter the person s phone number in any phone field Group Directory Contacts Primary phone number Home 604 555 1212 Contact a Add ae ets ake oon Display name Kokila Perera Softphone 2766 domainA com entry this field automatically cee 604 555 1212 appears Bria will share online presence information with this person using this phone number First name Presence 2766 domainA com 44 Bria 4 for Windows User Guide Retail Deployments Example Contact with an XMPP Address This example shows how to add a contact who has an XMPP address for example a Gmail address Assuming you have created a corresponding XMPP account in Bria for example an XMPP account for your Gmail address then you can send this person IMs and share online status Contact Profile A Enter the XMPP address ps y _ in the Instant Message Group Directory Contacts Primary phone number Home 604 555 1212 field Include the domain e g gmail com Contact a Instant Message kperera gmail com Click Add Add Dicnlaw nama Katlila Dararsa Home 604 555 1212 Add IM for kpereral1 gmail com x 2766 Click Continue to send an invite to this person sage kpereral1 gmail
59. ll Messaging Font Size 14 Name Description CurrentDefaut Protocols CALLTO URL callto Protocol Bria 4 Select the yb SIP URL sip Protocol Bria 4 protocols and TEL URL tel Protocol Bria 4 click Save 98 Bria 4 for Windows User Guide Retail Deployments E 2 From the Command Line You can start Bria from a DOS prompt You may need to add the install directory typically c program files counterpath bria 3 to the PATH Then type bria4 exe You can also run these action commands bria 4 gt bria4 exe action lt action gt lt input gt where action and input are call to the remote URI im to the remote URI add contact the contact URI quit For example Ce gt sbriad exe action call 7to 1331 or CrN Sbriad exe action cal 7to 133ttdemainkwcom 99 CounterPath Corporation F Glossary Broadband Codec Dial plan DTMF Firewall HID IM MWI Narrowband Presence PSTN SIP account softphone address USB device vCard VoIP VoIP service provider XMPP account Broad or wide bandwidth In data transmission the wider the band the more data it 1s possible to transmit in a given time span A cable DSL and ADSL connection to the network provide broadband for data transmission A dialup or ISDN connection typically provide a narrow bandwidth for data transmission Codecs are programs in Bria involved in transmitting audio each codec has different charact
60. lls by clicking Resume on the desired call panel That call becomes the active call and all other calls are put on hold 14 Bria 4 for Windows User Guide Retail Deployments 3 4 Handling Incoming Calls Bria must be running to answer incoming calls It can be running in the system tray If Bria is not running incoming calls may be directed to voicemail check with your VoIP service provider The new call appears in its own call panel In addition the Call Alert box appears For information on setting call alert preferences see page 77 Bria 4 Joseph Santos Softphone View Contacts Help Available Kokila Perera Softphone 2766 Click If you are on another call Or click Forward a call entry field Or click There will be a busy signal The that first call is automatically put on hold appears Enter the name or number to call may be directed to voicemail if you You are now talking to the new caller forward to and click Forward Now have this service Windows 7 and Earlier This is the alert for an audio only call This is the alert for a video call Kokila Perera x i Kokila Perera Incoming Call Account 1 ee Incoming Call Account 1 2766 ie HA 2766 Click to answer a video Click to answer without video if call and start sending your you want and if you have a video immediately camera you will be able to add Windows 8 video later This is the alert for both audio and video calls Kokila
61. m your Bria to the other person so that you can see their online status Update an This option is selected for you if Allow the request and add this address to an existing contact if existing contact you already have a contact with Bria has found an appropriate match this SIP or XMPP address but Because you allow the request you will no longer be bothered by you were not previously sharing requests from this person In addition this same request will automatically be sent from your Bria to the other person so that you can see their online status Either option Block Block the request This person will not be able to contact you from this address Either option Ignore Ignore the request The other person will not be able to see your online status The other person will not be added to your privacy settings The Online Status Request may appear again in this session or a future session your online status with this person 50 Bria 4 for Windows User Guide Retail Deployments Setting your Online Status Changing your Status Click the down arrow beside the online status indicator on Bria and select the desired online status Bria 4 Joseph Santos Softphone View Contacts Help Available k Available i A Busy Away On the phone Not available for calls Do not disturb Appear offline Setting up Status Indicators You can create a custom status indicator click the down arrow
62. n the Contact Flyout Click a contact to show the Contact flyout Kokila Perera Click a contact method Softphone 2 766 domainA com to perform its action Instant Message kpereral1 qmail com Home 604 555 1212 Modifying the Contact List Changing Contact Information To change the information for a contact right click the contact and choose Edit Profile The Contact Profile dialog appears page 43 Moving or Deleting a Contact e To drag one or more contacts to a different group select them and drag to the title bar of the new group e To delete one or more contacts select them right click and choose Delete Contact or Delete Selected The contacts are removed from this group If a contact belongs to several groups it is removed from all groups Adding Deleting or Renaming Groups Select any group right click and choose the appropriate menu item 46 Bria 4 for Windows User Guide Retail Deployments 5 3 Using Contacts Contacts Ei Double click to phone or Family 1 depending on how double clicking is configured in Preferences gt Application Emily Davison iends Louis Bertin Work Kokila Perera Rita Santos Call Frank Chan video Call send Instant Message start Group Chat with gmail com Send Files You can watch the contact s online i status if the contact has a softphone or Edit Profile IM address View Call History See the ta
63. nect If fail wait 40 secs Attempt to connect If fail wait 80 secs Attempt to connect If fail wait 120 secs the maximum Attempt to connect If fail wait 120 secs and so on Enable session timers A session timer is a mechanism to detect whether a call session is still active from the signaling point of view When the timer expires a refresh is sent from one party to the other The timer is then reset Default session time e Turn on to enable session timer Enter a value in Default session time e Turn off to disable session timer refreshes will never be sent 72 Bria 4 for Windows User Guide Retail Deployments Table 9 SIP Account Properties Advanced EE ee eee Session timer preference This field specifies your preference for which party should send the refresh The preference 1s not a guarantee that the refresh will be performed by the specified party The choices are None No preference Local refreshes Your computer sends Remote refreshes The other party sends UAC refreshes The user agent client the party that initiated establishment of the communications sends UAS refreshes The user agent server the other party sends Hold Method Change this setting only if your VoIP service provider advises you to do so Send SIP keep alives Typically on to instruct Bria to send SIP keep alive messages in order to maintain a pinhole through your firewall for SIP messaging Send
64. ntact and choose Send Instant Message The contact must have a softphone address Or click on the IM icon that appears to the right of the contact name An active phone call If the person is a contact choose Send Instant Message from the call panel menu name An active conference call If the participant is a contact choose Send Instant Message from the participant menu From the Messages window Click the New Conversation icon beside the Search field and type a number or Type the message Include emoticons and formatting Ctrl B Ctrl I Ctrl U as desired To insert a return in the message press Shift Enter You can control the behavior of Enter and Shift Enter on the Softphone gt Preferences gt Application panel Click the Send icon Messages Click to select more actions what time are you coming to the office today 11 71 AM Frank Chan 10 44 AM Hey around 3 hope LiF AM will text you if later than that fe M yl Sounds good LL23 AM rsantos Tuesday Sure count me in 31 CounterPath Corporation Receiving an IM When an IM is received either the Messages window or a Call Alert pops up To control which window appears choose Softphone gt Preferences gt Alerts amp Sounds 32 Bria 4 for Windows User Guide Retail Deployments 4 2 Sending a Broadcast IM You can send an IM to several people at one time A broadcast IM is not a group chat With a broadca
65. on obtained from your XMPP service provider Typically you only have to complete the User Details For more information see page 59 Click OK The XMPP account is registered enabled In a few seconds you will see all the existing contacts from your XMPP account appear in the Bria contact list in a new group CounterPath Corporation SIP Account XMPP Account Account Voicemail Topology Presence Storage Transport Advanced Account Account 1 Account name E EET Protocol Protocol AMPP Allow this account for Call IM Presence User Details User ID jsantos t Domain domainXMPP cam User Details User ID 1331 Password Domain domainA com Display name Joseph Santog Password eeeeee Advanced Display name Joseph Santos Port selection Auto detected Authorization name Connect port 0 Domain Proxy Outbound proxy Register with domain and receive calls Send outbound via Resource Domain Priority O Proxy Address Dial plan 8 a a T match L prestrip 2 Status Protocol User ID Account 1 Ready SIP 1331 Outlook Ready Outlook Outlook Populating your Contact List Typically you will want to create contacts in order to easily make phone calls send IMs and transfer files You can bring in contacts from other sources e From a file such as a vCard or comma separated values CSV file See page 41 e From your Microsoft Outlook addre
66. oon as you type three digits Any dial plan that has two patterns that are similar in elements but different in length For example if one pattern is xxx and the other pattern is xxxxxxx then adding the timer lets you continue typing past three digits in order to get a match on the second pattern In this situation the T timer should be included in the shorter pattern These timers are used in input comparison as described in How the Input Is Processed on page 94 92 Transformation Keywords Keyword Description prestrip Strip the first n characters from the input before placing the call poststrip Remove n number of characters from the end of the input before placing the call pre Add the specified account prefix to the input before placing the call post Attach the specified postfix to the input before placing the call replace Replaces the input with the specified string before placing the call Order of Transformations These transformations are always performed in the following order the order in which the transformations are entered in the dial plan is not significant prestrip gt poststrip gt pre gt post gt replace 93 C 1 How the Input Is Processed Comparing Input to the Dial Plan Patterns The input is compared to each dial plan in turn starting with the first listed account The process is slightly different depending on how the call is placed e Ifthe input was dragged
67. ous service related features Receiving an Online Status Request If presence is enabled then at any time you may get an Online Status Request dialog For information on this request see Sharing Online Status on page 48 Online Status Request kperera janbohiibhonderclesueaced wants to communicate with you and see your online status on account Gmail AMPP Contact Details Display as Kokila Perera Group Directory Contacts Click Allow to add this person to your contact list and send an online status request Click Block to decline the online status request and add this person to your block list 10 Bria 4 for Windows User Guide Retail Deployments 3 3 Placing a Call Place the call as described in the table below The outgoing call opens in its own call panel below any other existing call panels You will hear a ringing tone while Bria attempts to make a connection onion Romie Raton Dialpad or computer 1 Enter the phone number in the call entry field using the dialpad or keyboard the computer keyboard To turn letters to numbers see page 13 If entering a softphone address you can enter the entire address 6045551212 domainA com or just the number 6045551212 As you type a suggestion for completing the entry may appear Choose the suggestion by using the Up Down key and the Tab key or keep typing 2 Bria makes a call as soon as you choose the suggestion If you do not want to choos
68. ovider is also turned off Otherwise all your calls will continue to be forwarded Always forward to this address You can use this feature even if your VoIP service does not include voicemail To always forward phone calls click the box and enter the address to forward to Phone calls received on other accounts if you have them are not affected by enabling this field Always forward works only when Bria is running and only if your VoIP service provider supports redirect When on the phone forward to You can use this feature even if your VoIP service does not include voicemail To forward only when you are on another phone call click the box and enter the address to forward to Phone calls received on other accounts if you have them are not affected by enabling this field Always forward works only when Bria is running and only if your VoIP service provider supports redirect Your service provider may provide a similar feature that is set up outside of Bria If so make sure you do not enter competing information in Bria and in the service provider s user interface For example if you turn off this field make sure the same feature at your service provider is also turned off 64 Bria 4 for Windows User Guide Retail Deployments SIP Account Properties Topology SIP Account Account Voicemail Topology Presence Storage Transport Advanced Firewall Traversal Firewall traversal method e Auto detect
69. person s SIP address as shown Repeat for all the members of the workgroup Workgroup Members Edit Delete Add workgroup member Address 2764 a Monitor this person Workgroup Members Edit Delete 67 CounterPath Corporation When you display the Workgroup View gt Workgroup from the main menu the members will appear This person is in your group and you are in her group You are watching each other This person is shaded out Either she is not currently logged on or she has not yet added you to her workgroup list or she has added you but with Allow this person to monitor my activity turned off Workgroup Action Status Other Party a 2 66 inter When You Are a Supervisor If you are the supervisor of a workgroup meaning that you want to monitor others but do not want them to monitor you i 2 3 Set the Mode to Peer to peer and select I will choose who can monitor me Click Edit Members On the Workgroup Members window click Add In the Add Workgroup member window enter a person s SIP address as shown Repeat for all the members of the workgroup Add workgroup member Address 2764 Monitor this person The Workgroup Members window will look like this Workgroup Members Edit Delete When done close the Workgroup Members window When you display the Workgroup View gt Workgroup from the main menu the members will appear
70. references for general GUI behavior and lets you set up for login Login Options Login is typically used only in enterprises You should not enable login Default Actions This feature lets you control the action performed for two buttons e The green Call button at the top of the phone For example you can configure the button so that it makes a video call instead of an audio call e The transfer button For example you can configure the button so that it initiates unattended transfer now transfer instead of an attended call first transfer 76 Bria 4 for Windows User Guide Retail Deployments Preferences Alerts amp Sounds Preferences Alerts amp Sounds Alerts Sounds Privacy Devices Enable alert displays shortcut Keys Audio Codecs Video Codecs When a contact comes online For an incoming call Directory When a contact goes offline Calls Files amp Web Tabs For IMs show alert instead of automatically opening IM window The tabs on this panel let you control the Call Alerts box and lets you assign sounds Alerts You can control whether the Call Alert box is displayed in different situations You can also control how you are alerted to an incoming IM either with a small IM Alert box or with the Messages window itself Windows 7 and Earlier Windows 8 Kokila Perera Incoming Call Ne 2766 ON Kokila Perera Incoming Call Account 1 2766 Sounds You can
71. rver credentials Check this box to use specific credentials Enter data for connecting to the server 69 CounterPath Corporation SIP Account Properties Transport SIP Account B E E 1 f EN ACCOUNT VoOIcCeMma Media Encryption Signaling Transport Contact your VoIP service provider to identify the types of transport that are supported Then choose a supported transport Automatic Bria sets up the transport based on the capabilities of the network and the Bria computer Choose this option if you do not care which transport is used TCP This transport provides no signaling security UDP This transport provides no signaling security TLS Choose this option to request signaling encryption or both signaling and media encryption Encryption See the description below for more information Enable IPv6 Generally leave this enabled Disable it only if advised to do so by your VoIP service provider Encryption You can set up Bria for the type of security encryption you want for incoming and outgoing calls Bria supports e Signaling encryption using TLS e Media encryption using SRTP Setting up for Security outside of Bria When using TLS you must have the root certificate that signs the proxy s chain of certificates In most cases the root certification will already be installed Procedures for the exchange of certificates are outside the scope of this documentation The certificates must be stored on th
72. rwarding Calls You can enable or disable forwarding so that calls will be automatically forwarded to another number You can set up forwarding so that calls are always forwarded or so that calls are forwarded only when you are on another call To enable forwarding through Bria choose Softphone gt Account Settings Choose an account and click Edit then click the Voicemail tab For complete details see page 63 You can also forward a call on the fly See page 15 2 CounterPath Corporation 3 11 Viewing Your Workgroup The workgroup gives you a detailed view of phone related activity for a team The workgroup feature must be set up before it can be used see SIP Account Properties Presence on page 66 Once this is done choose View gt Workgroup to view your workgroup The Workgroup window supports many of the same features as the contact list Monitor Pick up and Join Incoming Call A member is receiving an incoming call Click to pick up this call A call panel will open on your Bria and you will immediately be connected to the caller Workgroup Group Member Status Other Party Ringi Frank Chan Kokila Perera 2766 interna mgs ran an Outgoing Call A member is making an outgoing call You cannot join this call until it is established Workgroup Group Member Action Status Other Party Calli Frank Chan Kokila Perera 2 66 interna ang Tail an 28
73. ry Only people on my contact list Calls Files amp Web Tabs _ Blocked Blocking prevents a person or domain from calling or instant messaging you and requesting online presence Enter a domain e g Enter a number or address BadDomain com Unblock Corporate Tab If you enter a domain in this list people in that domain will automatically be allowed to see your online status You will no longer see Online Status Requests from these people in this domain 78 Bria 4 for Windows User Guide Retail Deployments Preferences Devices Preferences Application Devices Alerts amp Sounds Privacy Tor Automatic gain control Shortcut keys Reduce background noise Audio Codecs Video Codecs Test Devices ero touch device configuration Directory Headset Mode Speakerphone Mod Calls Files amp Web Tabs Microphone Microphone Plantronics B HID Device Plantronics Blackwire C27 Bria automatically detects devices at each startup and selects the most appropriate device for each purpose If you do not like this selection you can override it on this panel If you override a selection it will apply the next time you start Bria unless the device is no longer available in which case Bria will again select the device to use Table 11 Preferences Devices ee eee Zero touch device Typically leave on When device configuration is on if you change your audio or video device config
74. s Bria also supports the following features and functions e Video e Support for several languages in addition to English Chinese Dutch French German Italian Japanese Portuguese Russian and Spanish e IM and presence using the SIP SIMPLE protocol and the XMPP protocol e IM conferencing group chat via an XMPP account e Corporate chat rooms e Contact list containing the individual user s contacts e Directory containing names from a shared LDAP directory or Microsoft Active Directory e Access to Microsoft Outlook contacts from within Bria e File transfer via an XMPP account e File transfer via content indirection by sending the files to a file transfer server for pickup by the other party e Support for DTMF RFC 2833 or inband DTMP e Integration with a SIP deskphone so you can use either the deskphone controls or the Bria screens to control a phone call CounterPath Corporation e Automatic detection and configuration of audio and video devices e Acoustic echo cancellation automatic gain control voice activity detection e Support for the following audio codecs not all these codecs are included in the retail brands Broadvoice 32 G 7llaLaw G 71luLaw G 722 G729 iLBC OPUS SILK narrowband SILK wideband SILK super wideband Speex Speex Wideband e Support for the following video codecs H 263 H 263 1998 H 264 VP8 e Support for these firewall traversal solutions STUN
75. s from rsantos 0 bytes 1 39 KB WB Close this dialog when done 3 CounterPath Corporation 38 5 The Contacts Tab The Contacts tab displays your contacts Each contact is shown with presence information and icons for single click phoning and IMing If the Contacts tab is not showing go to the main menu and choose View gt Show Contacts Contacts Friends Louis Bertin Work Search entire contact list Kokila Ferera Rita Santos Frank Chan Colin Levent You can change the detail and layout of the contact list from the main menu choose Contacts and set the desired options Move the list back to main window Add a Contact Contacts are typically organized into groups Bria includes built in groups You can add more groups as desired The online status of others See page 48 Bria 4 Joseph Santos Softphone View Help New Group Add Contact m Q A Import Contacts Export Contacts Available Show Offline Contacts v Show Groups Sort by Name Sort by Online Status Collapse All Groups Expand All Groups 39 CounterPath Corporation 5 1 Populating the Contact List At any time but particularly when you first deploy Bria you may want to populate the contact list with contacts from an external source such as a file of contacts or contacts in your Outlook address book Populating From the Microsoft Outlook Address Book You can popul
76. sformation is performed The default account is selected and no transformation is performed If you stop typing for the long timer length 20 seconds then the default account is selected No transformation is performed on the characters typed so far If the T timer expires this pattern s account is selected and the transformation is performed This pattern s account is selected and the associated transformation is performed Nothing happens even after the T timer and long timer have expired 94 C 2 Examples Example 1 a a T xxxxxxx T match 2 pre 9 This simple example shows how to differentiate between a PSTN number and a softphone address and how to add a 9 dialing prefix only to the PSTN number Example 2 SOC ET ERK KKK 259 KKK Tee Ch 2 pres Ton match 3 pre 91 match 4 prestrip 1 pre 9011 3xxT The first pattern is any three digit number beginning with 3 No transformation The assumption is that this is an internal extension The timer forces Bria to wait after detecting a three digit number beginning with 3 in case you are actually dialing a local call starting with 3 1XXXXXXXXXX The second pattern is any eleven digit number beginning with 1 Prefix with 9 and dial as is The assumption is that this is a long distance PSTN call within North America within North America all long distance calls start with 1 2 9 XxxxXXXXXX The third pattern is any ten digit number beginn
77. sing the video window stops sending video Conference Rita Santos Y Widec Softphone 1440 Kokila Perera Softphone 2 66 Sending your video Mute When you mute during a video call you may also want to click Stop Video to 16 9 stop the video feed Including Video in a Conference When you start a conference from established calls video is automatically included 1f at least one of the calls already includes video and is sent to all the participants When you start a conference from scratch video is not included You can open your video window and choose to add video at any time Video is sent to all the participants How Video Is Shared The conference host the person who starts the conference serves as the host for other video Whatever the conference host is receiving will automatically be sent to the other parties If the conference host pauses or stops video other participants will no longer receive video 26 Bria 4 for Windows User Guide Retail Deployments 3 9 Voicemail If your service includes voicemail and you have set up voicemail options page 63 then when you have voicemail messages the voicemail icon appears at the top of the phone the icon may include a number You can click the icon to automatically connect to voicemail and listen to your messages Voicemail icon Bria 4 Joseph Santos Softphone View Contacts Help Available Y ae 3 10 Forwarding Calls Fo
78. ss book See page 74 In addition e During a call that you place or receive you can add the other party to your contact list See Handling an Established Call on page 17 Bria 4 for Windows User Guide Retail Deployments e You can add addresses to the Contact list one by one See page 43 For general information on contacts see page 39 2 4 Troubleshooting Bria includes these tools for helping you troubleshoot problems e You can verify that your microphone speakers and camera are working and can set the volume to a comfortable level without having to actually place a phone call e You can verify that you are successfully connected to the network e While you are on a phone call you can test the quality of the audio e Asa final option you can create logs of your activity and send them to customer support See page 87 2 5 Checking for Bria Updates To check for updates to Bria choose Help gt Check for Updates The Auto Update window appears e If anew version of the software is available you can download it from this window e If no newer version is available this window informs you that your version is up to date CounterPath Corporation 3 Making Phone Calls 3 1 Starting and Quitting Bria If Bria is not already running start it as you would any other program Use the Windows Start menu or double click the desktop icon Bria appears To quit Bria choose Softphone gt Exit or press
79. st IM each recipient can reply to the IM but only you will see these replies the other recipients will not see these replies With a group chat all parties see everyone s messages and the messages each party sends are seen by everyone See Group Chat Conference IM on page 34 Select the parties from the Contacts tab in one or more of the following ways e Select one or more contacts in the usual ways using Shift click or Ctrl click and or Shift Ctrl click e Select one or more groups in the usual way Right click and choose Broadcast IM The New Conversation window appears Contacts that do not have a softphone address will not be included in the list Type the message Include emoticons and formatting Ctrl B Ctrl I Ctrl U as desired To insert a return in the message press Shift Enter You can control the behavior of Enter and of Shift Enter see Softphone gt Preferences gt Application Click the Send icon or press Enter The IM is sent A recipient may send you a response which will be displayed to you in a regular Instant Message thread you will then be in a regular IM with that one party Messages New Conversation Type a number or name to add more contacts Auto suggestions come up Frank Chan rsantos iu Kokila Perera Add recipients Kokila Perera 11 23 AM Sounds good Frank Chan 10 44 AM Hey Broadcast IM 2 Reci Type a message and click ita Santos Kokila Perera the Send icon
80. t does not cover all the situations that a dial plan should be designed for local calls long distance calls international calls and so on for the locale However the example does illustrate two ideas 95 Handling of the account prefix 1 if you are upgrading from Bria 1 1 and are accustomed to entering the account number Use of to identify the account 1s now deprecated The dial plan should be capable of determining the account to use for this number However since users may still be in the habit of entering the account prefix you may want to include this pattern to handle such a scenario Distinguishing between a local seven digit call in which 9 is not dialed to access an outside line and one in which 9 is dialed to access an outside line 96 Bria 4 for Windows User Guide Retail Deployments D Contact List Headings Following is a list of all the headings that are used in the Bria contact list This list can be useful when formatting a contact list in order to import it into Bria For details see Populating by Importing Contacts on page 41 The same headings are used for both Bria for Mac and Bria for Windows see E pesan default_address_comm Always specifies IM if default_address is specified This heading does not map to a Contact Profile field fiome a Se a Se a a SS a Se a e e E a e O xmpp_address Maps to the Instant Message field This field must always specify an
81. t their online status Public Switch Telephone Network The traditional land line phone network An account that provides the user the ability to make VoIP phone calls The account encapsulates the rules and functions the user can access The address used to connect to a SIP endpoint In other words the phone number used in a VoIP phone call For example sip joseph domainA com Universal Serial Bus device A device that follows a specific communications standard A headset may be a USB type of headset An electronic business card that is often attached to an e mail It often appears as a signature block that identifies the person their title and their business Voice over Internet Protocol A variation of IP used for sending voice data over the internet in other words used for making phone calls over the internet A business that provides a VoIP service allowing a user to connect to the internet in order to make VoIP phone calls using Bria The VoIP service provider sets up a SIP account for the user An account that provides the user with the ability to send IMs and view other people s presence 100
82. tact via the Contact Profile and you include a SIP address in the Softphone field Bria will automatically obtain status information for this address e If you create a contact via the Contact Profile and you include an XMPP address you can click the Enable XMPP Presence button to obtain status information for this address e If you created contacts by importing a contact list you can specify during the import whether you want to share presence information See page 41 e If you created an XMPP account in order to pull in your Gmail contacts these contacts will already be set up to share status information e If you created an Outlook account in order to pull your Outlook contacts into Bria then these contacts will be set up for presence if you set up the mapping correctly See page 74 When you choose to share presence information Bria sends the contact a notification request The request asks that you be able to see that person s status If the person allows this request then the icon beside their name in your Contacts becomes color coded to specify their status Allowing Other Parties to See your Status Publishing your Status Continuing from above when the other person allows the notification request your name is added to their contact list As soon as you are added to their list a request is sent back to you requesting that they be able to see your status Bria accepts this request automatically and the other person can now se
83. the meaning of each column The columns can be in any order Key headings are e sip address Bria recognizes a value in this column as a softphone address and considers the address as one that can be phoned and as an address that can be used for IM presence if SIP is being used for IM presence e xmpp address Bria recognizes a value in this field as a Jabber XMPP address and will map this field to the Jabber contact method for the contact Bria considers a Jabber address as one that can be used for IM presence if XMPP is being used for IM presence e display name given_name surname e business number e presence_subscription Complete this column in one of these ways e Ifyou only want to share presence information with some of your contacts fill in this column in the file Enter true for contacts whose online presence you want to see leave blank or enter false for others During the import you will be able to choose to share presence with only these contacts Bria will subscribe to the presence of these true contacts assuming that the user has a SIP Gf using SIP for presence e If you want to share presence with all your contacts or with none ignore this heading During the import you will be able to choose to share with all or none of your contacts For a complete list of headings see page 97 3 Save the file as csv Exporting Contacts You can export a contact list to a CSV vCard or PST file
84. the office 11 71 AM Frank Chan 10 44 AM around 3 hope The session may be Peman Chat 11 71 AM greyed out F ee Typically it means that the account will text you if later than that used for the session Broadcast IM 2 Reci 11 27 AM is not registered or Rita Santos Kokila Perera the group chat has ended Sounds good 1133 AM rsantos Tuesday Sure count mein 36 Bria 4 for Windows User Guide Retail Deployments 4 6 Sending and Receiving Files Sending Files If you have an XMPP account you can send files to another contact who has a Jabber address meaning that they have an XMPP account Choose one of these actions e Right click a contact and choose Send Files a standard Open dialog box opens Select the files to send and click Open e Drag a file from a folder to the IM session of the Messages window The Send Files dialog appears with a waiting message To cancel the file transfer before the other person retrieves the files click Cancel Send files to rsantos Waiting for rsantos to accept 2 66 20140306 145648 wav 0 bytes 1 06 MB W Close this dialog when done Receiving Files If you have an XMPP account another person with an XMPP address may send you files The following dialog appears to allow you to save the file The file is saved to the location specified in Preferences gt Files amp Webs Tabs File transfer from Accept the following file
85. the shortcut is not valid at a particular moment then it has no effect For example pressing Ctrl Allt Shift A has no effect if there is no incoming call in Bria 81 CounterPath Corporation Preferences Audio Codecs Preferences Application Audio Codecs Alerts amp Sounds Privacy Available Codecs Enabled Codecs G711 aLaw BroadVoice3 ILBC G 722 Devices shortcut Keys eyes eed es SILK Narrowband Washoe Codecs SILK Super Wideband 3711 uLaw Directory SPEEX Narrowband OPUS Calls SPEEX Wideband SILK Wideband Files amp Web Tabs Select a codec from the above lists to view properties Description G 729 Bitrate range bps 24000 24000 Fidelity 8000 Best quality PESQ 3s This panel shows all the codecs that are included in the retail version of Bria You can enable or disable codecs as desired With only one codec enabled all calls made will use that codec With more than one codec enabled Bria offers the enabled codecs and negotiates a common codec with the other party You cannot change the properties of any codecs About Codecs Audio codecs describe the format by which audio streams are compressed for transmission over networks Codecs can be categorized as either narrowband or wideband e Narrowband codecs work with low bandwidth such as a dialup internet connection These codecs have a sampling rate of 8 kHz e Wideband codecs work with high bandwidths and result in better audio quali
86. tphone 2766 EH Kokila Perera Home 6045551212 Auto complete suggestions Bria makes a call as soon as you choose the suggestion You can change this behavior so Bria does not dial until the Call button is pressed page 76 Bria 4 Joseph Santos Softphone View Contacts On the phone Bria 4 Joseph Santos Softphone View Contacts Calling On the phone Kokila Perera Softphone 2766 00 00 08 Kokila Perera Softphone 2766 For information on working with the call see Handling an Established Call on page 17 Dealing with an Auto Attendant If you know that your call will be answered by an auto attendant and you know what menu items you will choose you can include those menu items DTMF in the phone number when you dial it e Before the first DTMF number include at least one capital P e You can include other Ps Each P causes Bria to wait one second before sending the next character e At the end of the input you must include a character Example To dial a number add a 3 second delay and then press 44 enter this in the call entry field 6045551212PPP44 Example To dial a number add a 6 second delay then press 1 then 3 then 2 each with a two second delay 6045551212PPPPPP1PP3PP2 A capital X or comma can be used instead of P the following will work in the same way as the first example above 6045551212XxXxX44 12 Bria 4 for Windows User Guide Retail
87. ty However they do not work with PSTN These codecs have a sampling rate of 16 kHz 82 Bria 4 for Windows User Guide Retail Deployments Preferences Video Codecs Preferences Application Video Codecs Alerts amp Sounds Available Codecs Enabled Codecs Privacy Devices H 263 H264 Shortcut Keys H 263 1998 Audio Codecs Directory Calls Files amp Web Tabs Select a codec from the above lists to view properties Description H 264 CPU usage i Quality Video codecs describe the format by which video streams are compressed for transmission over networks Some codecs require less bandwidth than others but may result in lower video quality You can enable or disable codecs as desired You may decide to disable a codec even though your VoIP service provider supports it With only one codec enabled all calls made will use that particular compression format With more than one codec enabled Bria offers the enabled codecs and negotiates a common codec with the other party You cannot change the properties of any codecs 83 CounterPath Corporation Preferences Directory Preferences Application Directory Alerts amp Sounds Privacy Devices Directory type LDAP shortcut Keys aaa acini Server Settings Search Options Attribute Mapping Configure Directory Video Codecs Server Calls Authentication method Simple Files amp Web Tabs Username dn Credenti
88. ur service provider s voicemail and can listen to your messages If you leave this field empty then this icon will not work you will have to manually dial this number in order to connect to voicemail Enter the number provided by your VoIP service provider 63 CounterPath Corporation Table 3 SIP Account Properties Voicemail re a Number for sending calls to voicemail Complete only if your VoIP service includes voicemail Optional but you must complete it if you check Send calls to voicemail if unanswered This is the number that incoming calls will be forwarded to if they are unanswered after the specified interval below If you leave this field empty then Bria will never forward calls to your service providers voicemail However most VoIP service providers have their own mechanism for sending unanswered phone calls to voicemail So leaving this field blank does not mean that forward to voicemail does not work Enter the number provided by your VoIP service provider Send calls to voicemail if unanswered Complete only if your VoIP service includes voicemail To send to voicemail after the specified number of seconds Your service provider may also provide a similar feature that is set up outside of Bria If so make sure you do not enter competing information in Bria and in the service provider s user interface For example if you turn off this field make sure the same feature at your service pr
89. uration Bria will automatically detect the new device and start using it Automatic gain control This feature is typically on Reduce background noise __ Automatically attempts to remove background noise Typically on for the speakerphone Test Devices For information on the Test Devices button see page 87 Headset Mode Speaker Change these fields only if you want to override the devices that Bria automatically selected Microphone In both these fields select the headset you are using The headset is the device that is usually used for the speaker the sound you hear and microphone recording your voice The only situation in which the headset is not used is when the Speaker Phone button on the dialpad is pressed Therefore unless you will always be using Bria in speakerphone mode you must make a selection here Select the headset in both the Speaker device field and Microphone device field HID Device If the selected headset device is a HID compliant device this field specifies that device 79 CounterPath Corporation Table 11 Preferences Devices 2 ee ee Speakerphone Mode Speaker Same as headset mode but for the device to use when speakerphone is one on the toolbar Microphone Select None if you do not have a speaker phone The Speaker Phone button on the dialpad will be disabled You can set different devices for the speaker and microphone for example you can set the speaker to the sp
90. y the contact has more than one Softphone number or Instant Message address The primary presence is used as follows e The presence icon on the contact list shows the online status for this address e The single click and double click actions for instant messaging use this address You can still send IMs to this person at their other addresses but you must right click and choose from the context menu Primary phone number If the contact has more than one number select the primary number This number will be used with single click calling and double click calling Other Sections Display name required The display name for this source of information For example the display name from the XMPP contact list First name Last name Optional Contact Methods Enter as many contact methods as you want Enter a person s IM address as follows e If you use the SIP account for IM and presence choose Softphone e If you use a XMPP account for IM and presence choose Instant Message If you have more than one account of a given type include the domain for example 1440 domainA com to ensure that the number or address gets associated with the correct account 43 CounterPath Corporation ee ee Presence This field is automatically populated when you enter an address in the Softphone or Instant Message field It indicates that you are sharing online presence information using this address The address is also shown in the
91. your privacy settings For information on privacy settings and the Blocked List see page 78 From the Contact List or History List Right click on the name and choose Block this Person The person will be added to your Blocked List page 78 The person will not be able to phone or IM you and will not see your availability information To later unblock this person right click on the name and choose Unblock this Person 54 6 Using Other Resources 6 1 History Tab To view the History tab go to the main menu and choose View gt Show History Attach to main window Filter list Status Call Date 6045550777 3 56 PM Green Outgoing call either attempted or established Kokila Perera 1 59 PM Emily Davison 1 47 PM Blue Incoming call 20 UGE EL 12 48 PM that was answered Rita Santos 37172014 Red Incoming missed call 9191 10 11 2013 Joseph Santos 10 11 2013 Jeniffer Adams 5 14 2013 Managing the Lists of Calls You can right click on an entry in a list to e Delete the entry e Delete all entries in the list e Block this person so they cannot send you phone calls or instant messages or see your online availability e Edit the profile if the entry is a contact e Add as contact The Contact Profile appears page 43 Phoning from History You can e Right click on an entry to place a call to this person using the contact method that was used for this call e Double click to place an audio call

Bria 4 for Windows User Guide - Retail Deployments

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