NetBook NetBook User Guide
Contents
1. AMERICA ASIA PACIFIC TSC Air Transat CA AK AirAsia Airtran US OD Darwin Airways Ailines GoAir Avail CA9 Canadian CA Prep G8 Affair ONE Horizon Air US 6E JetBlue US JQ Mid West US Avail 3K Airlines Indigo Jetstar Jetstar Asia SouthWest US IT Kingfisher Airlines Airlines NKS Spirit Airlines US I7 Paramount Avail Airways Sunwings CA ZL Rex Reg Avail __ Expr Spicejet Avail Westjet CA SG Tiger Valuair Virgin Pacific 2 2 5 Ticketing agency Plating Carrier Premium service extra fee may be charged When the ticket is paid by credit card the automatic ticketing can be activated in a different IATA agency The ticket will be issued at the designated agency s daily report e Left box 1 Typing the airline s code or name the choices appear below 2 Click on the link for the airline It is now on the right hand side box e Right upper box 3 HCM PCC QNUM NetBook administrator will give codes 4 Save e Right lower box 5 Saved airlines for ticketing on another agency 2 2 6 Delivery Collection Payment spot The combinations of the three different parameters cover the collection delivery and payment spot for the reservations 1 collection delivery payment spot free text area 2 selected payment method 3 ticket type According to the collection types the end user can choose from these methods after selecting a payment type e Collection Delivery2. z gt NETBOOK NetBook user guide 11 oldal languages ldspan office ID Delivery fee the ai t of this field shall be added to the service fee and charged together at credit card payment Visible checked means it will be displayed in the website Payment methods payment types applicable for the details above Ticket type issue type ous 2 2 7 Payment method comments Save here the comments for the payment methods It can be entered in local and English language The credit card payment mode should contain information about the 2 separate charges for paying BSP credit sales and the service fee Also at BSP payment the airline can charge the credit card with amount converted to the head office currency and afterwards the cardholder s bank charges with the amount converted back to the local currency These steps could result higher end price on the bank account same as normal BSP credit card sales e Language selection e Free text areas for payment modes 1 Cash 2 Bank transfer 3 Credit card 2 2 8 Holidays In order to calculate the correct ticketing deadline the holidays must be set in the system NetBook is checking the last day when the agency is open and the ticketing deadline will be set accordingly e Holiday 1 choose day 2 workday day off 3 date of the last change e Set official holidays 1 Clicking on this link the holidays set by the NetBook master administrator can be saved e Select month
3. The following parameters are available 4 1 1Search parameters e Search mode options 1 Fare and availability 2 Availability 3 Multi segment e Journey type options 1 Round trip 2 One way 3 Open return From originating city local language and English city names To destination city local language and English city names Departure date date with calendar Departure time preferred departure time in hours Return date date with calendar Return time preferred departure time in hours Passenger types adult child infant Search low cost carriers Include exclude Advanced search options 1 Preferred airline maximum 3 list available 2 Preferred cabin selection First Business Economy Any 3 Direct flights only Direct or connecting flights 4 1 2 Search results The search result contains information in every flight segments e Fare and availability result Airline Flight number Origin airport code Departure date Departure time Arrival date Arrival time Destination airport code Class of service 10 Journey time 11 Number of transfers 12 Price fare airport tax and surcharge service fee for every passenger type DIU DUM o The list contains only the flights and fare which are available for sale for the searched O amp D The outbound and inbound flights are shown separately If more flights available for the same fare level the customer can choose from the options and any combination can be r
4. 1 Settings for the month 2 click the link to change the status of the day 2 2 9 General settings This table content is the same as described in section 2 2 1 2 2 10 Passenger settings Set the mandatory passenger fields here All fields checked are compulsory on the website e Mandatory passenger fields 1 E mail address 2 Name 3 Address 4 Phone number a NETBOOK NetBook user guide l 12 oldal eld i 3 indato sservation NetBook won t let finishing the reservation without the data A dynamic field VER be filled with the birth date and it picks the gender from the name title menu Mandatory invoice details Name Address Phone number Mobil number Fax TURUN 2 2 11 Search engine settings Appearance can be customized for frameset based implementation The HTML code to be inserted to the website is at the bottom of the page An agency and its agents must complete settings under their own login e Search engine menu 1 checked menu displayed on top of the frame 2 unchecked menu hidden in the frame e Header pic upload 1 Pic uploaded will be displayed on top of the frame 2 760x117 pixel maximum 1MB Jpeg Png Gif e Footer pic upload 1 Pic uploaded will be displayed on the bottom of the frame 2 760x117 pixel maximum 1MB Jpeg Png Gif e Progress Bar 1 Uploaded content will be displayed at loading times 2 maximum 1MB Jpeg Png Gif Swf e Change style 1 Select from the default styles e Appe
5. attempts the NetBook administrator informs agency in email about it and removes transaction from the resend queue The agency has to contact client and collect service fee from customer directly The error code received from the payment gateway is saved in the PNR BASE24 Error codes that are stored in the booking file gt NETBOOK NetBook user guide 15 oldal Error reason The card is blocked Invalid card number Invalid card number BIN doesn t exists Card expired Card is disabled Lost card Inactive card Invalid card details Invalid card details or insufficient funds Card doesn t meet bank requirements Unknown card number Charging the card is not possible Charging the card with the given amount is not possible mainly because of limit issues Invalid amount 3 4 Error handling NetBook has a direct e mail address for administrators and users netbook travelport com e Please enter as much information as possible from the points below Exact itinerary dates route airline etc What step the error occurred at search select cart payment confirmation Contact details passenger name Date and time of search reservation Browser type and version number Error message or page Print Screen pU dep 4 Travelport NetBook User Interface NetBook user guide 16 oldal consolidated platform 4 1 Flight reservation Flight reservation starts with searching available seats and fares
6. date of birth e Optional additional passenger data 1 Frequent traveller number 2 special service requirements flight reservations 3 passport information e Contact details 1 address street postal code city country 2 phone number 3 mobile number 4 e mail address e Invoice details 1 name 2 address street postal code city country 3 phone number 4 e mail address e Credit card data credit card type from options card number card holder name CVV CCV code expiry date Month Year UE OI 4 1 4Hotel reservation Gullivers Travel Associates database GTA XML can be integrated to NetBook system The hotel booking will be made on the same front end and passenger can use the same shopping cart where the flight reservation was made TS NETBOOK NetBook user guide 18 oldal 3 Check out date 4 Number of passengers by type adult child infant 5 Room type 6 Category if hotel reservation search form is initiated after selecting a flight the hotel search options are refreshed with flight information City check in date e Optional hotel search parameters checkboxes restaurant parking TV in room air condition room service child care handicapped accessible swimming pool tennis court pm M Up The hotel search result consists of the hotel name total price of the stay a short description and link of the detailed description click on hotel name or the picture The detailed inf
7. for own use Name The name of the sender in confirmation e mail HCM PCC field must remain as it is Queue number e mail address ticketing deadline TURUN e Add new Corporate user Name The name of the sender in confirmation e mail HCM PCC field must remain as it is Queue number e mail address ticketing deadline UU BWNH e Corporate company users New user e GDS currency the system can handle foreign currencies as well It only can be set by the Travelport Supervisor Mark up module will use the same currency 2 2 2 Mark up rules Create and update flight hotel and car mark up rules to calculate service fee for each product Create different rules for user types according best match technique Hotel rules can be created by user types e Flight gt New rule 1 Rule name 2 Airline holding the Ctrl button and selecting more airlines will generate the same rule for all airlines separately 3 Select Zone Within continent or Intercontinental 4 Usertype NETBOOK NetBook user guide fs DCI VILT ICT VOTE OT PIK tai 8 percentage or amount 9 Discount value 10 percentage or amount Entering number only in the last service fee value will provide service fee regardless of the price of the fare Minimum 2 rules have to be created for one user type one rule within the continent and one rule for intercontinental travel Non registered user is who visits a reservation system for the first tim
8. the customer and written in the confirmation email The last date to purchase NetBook side value is saved in the PNR s TAU field and automatically put by the system on Q10 on that specific date The airlines reserve the rights to advise ticketing deadline for travel agencies by mean of a Vendor Remark This date overrides the deadline set and confirmed to customer and the agency is responsible to inform customer for the new date NetBook has a feature for airlines which send the ticketing deadline at time of reservation 1 set pattern of Vendor Remark date in administration during reservation process at the first BF retrieve the system checks vendor remark and if the date is earlier than the NetBook generated it is highlighted and sent out in the confirmation also 3 3 Service Fee charge The Service Fee is charged by Travelport through Notebook s own payment gateway The accumulated sum is transferred to the agency s bank account by periods set in the NetBook contract The flight reservation Terms and Conditions must contain description about this separate Service Fee charge Ticket is charged by the airline and service fee is charged by Travelport Service fee charge errors can occur because of several causes such as virtual credit card numbers bank settings to avoid 2 charges within small time frame with two different locations insufficient funds etc NetBook will try to charge the service fee several times but after a few unsuccessful
9. Travelport Hungary NetBook User Guide 1 07 version 2012 02 09 NetBook user guide Contents Document versions RENE R ERR ERKR ERKENNEN ENER KEREN ENEE KREE KR RR KR KENE ENER ENER nn neon A 1 Copyright gem 5 2 General information Moana 6 2 1 Required knowledge and tools oooococcoWo WcoWoWcoWo Wo WoWo WoWo WoWo momen 6 2 2 Administration MENU ns bata aa EN BN MA kn an DANA Ma RN KARNA tn EN 6 2 2 1 Cl die EL EE 6 2 2 2 Mark up We UE 7 2 2 3 E le Dun CEET 8 2 2 4 LOW COSU Settings Haa dne uh a SR e NR ia X XPIXA SEENEN EEN ressens 8 2 2 5 Ticketing agency Plating Cartier 10 2 2 6 Delivery Collection Payment spot 10 2 2 7 Payment method comments 11 2 2 8 HOldayS PEE 11 2 2 9 ENEE ln e EE 11 2 2 10 Passenger settings sssssemvssssssssmbssneve bte neces e aaa bn Ra ae PRA ER SAY an I e X gra Oa gri k een 11 2 2 11 Search engine settings uh neos na ena e RR REFER EEN ENER RENE EE EK AA ma Kan RANNER 12 2 2 12 Airline COMMISSION ege nre or ian ba an aa anak naa 12 2 2 13 Reservations eere arn ne aan P a RN PRG SOR RRE EE ENEE AKER ANAR ER RR NEAR 13 2 2 14 Online opening hours usen aa ae a an an ema ba Pama Na KA ERE 13 2 2 15 XML interface mariuall iiie sms menata aa ama ank 13 3 Dealing with reservations Loan 13 3 1 Iss etickets isses n uox dor apaan RR den dm REN REESEN SEN 13 3 2 Ticketing deadline oiii et ertt
10. aa ana e teats CR ZE EN na BS EN ed ten ee tee 14 3 3 Service Fee charge icis eoe eegene SES naa aa EENS REESEN AE 14 3 4 Error handling sa 15 4 Travelport NetBook User Interface Woo oom nan 15 4 1 Flight reservations ce an enam nomnom nese enue KE SEN 16 41 1 Search Parameters Kisa inii mesti ENE AR DRE SEE EEN YE CASA Kee Re AN RA 16 4 1 2 Search results ea aa ERE GER RIRMERERTRERTS Aa FRE ua 16 4 1 3 ShoppingCart ososi EE 17 4 1 4 Hotel reservation Gullivers Travel Associates databasel 17 5 NetBook Integration NEE K ENER ENER ENKEN ENER ENKEN EE RENE aan 18 5 1 Integration levels eon Hark e ENTRE RREXRA wa denis VOCENT SERERE EAR ra ama aa RENE 18 gt NETBOOK NetBook user guide 5 1 3 NetBook XML interface based integration 6 BUG report anne 19 7 Addition for Worldspan USErS ooo W oo Woo oo oo oo oo oom anna 20 7 l Frame OPtlOns Mad aa a EA ua aaa BEN BAE KE KG 20 72 Fl X OPTIONS M ER 20 7 3 TInISsg red qe 20 LA Results filtering sic ot XXE bea ESR EA OAA e AEEA EE Rea Tenues 20 NETBOOK AA NetBook user guide 2008 12 12 Create document 2009 02 19 Admin website link removed 2 2009 02 19 Frame size 5 1 1 2009 11 11 Skyeurope removed 2 2 4 2010 04 26 Template based integration TBA 2010 04 28 First date in search form 2 2 1 11 2010 04 28 Online opening
11. arance settings 1 General settings font types text and background colours Own button designs can be uploaded Table settings Fare response settings Reset default colours colouring guideline can be downloaded http www galileo hu netbook ColorSettings pdf HTML code for frameset N 2 2 12 Airline commission Automatic ticketing requires commission information for airlines The system issues the electronic tickets with the percentage set Only one percentage value can be saved therefore it is recommended to set the international value The system work with decimals as well form 0 01 1 Airline commission commission value 2 Bankcard allowed should be set to Yes if bankcards allowed by airline 3 Bankcard types the accepted card types can be set here 4 SFPD if it set to Yes SFPD will be colledted as a mandatory for that airlines reservations NetBook user guide 13 oldal d download list in csv format e Export to Excel 1 Enter dates 2 Choose payment type 3 Low cost only option e List elements 1 20 reservation per page 2 10 pages per section 3 browse sections 4 Display reservation details by clicking the record locator Don t issue ticket when it has unfinished status 5 Reservation confirmation can be resent by clicking icon only to administrator or to client also e Failure alert function In case of booking ticketing failure after the cart step the system sends an Alert e mail to the adm
12. client NETBOOK NetBook user guide 14 oldal ed from automatic ticketing ully confirms ticket number e The system completes the booking file and saves the Filed Fare into the reservation with ticketing modifiers credit card details auth code etc if 1 the plating carrier has all interline agreements with all airlines in the itinerary operating carrier check excluded 2 upon credit card payment the client has sufficient funds 3 the plating carrier accepts credit card type only these are shown to client 4 tickets are ready to issue by a single TKP input e System completes the booking file with saving the filed fare but the ticketing modifiers are NOT included if 1 the client payment method is not credit card Credit cards details are also stored in the FOP Form of Payment field Attention some occasions Filed Fare cannot be stored in PNR the agents can store the fare but the card details must be filed in the fare modifier field with the authorization code Without the auth code the GDS system would request new authorization code for the fare amount 3 2 Ticketing deadline The ticketing deadline payment time limit for customer is calculated according to 4 parameters 1 the date returned by the GDS for the fare rule 2 the fare guarantee reservation day 6 days 3 the last opening day of the agency set in administration 4 maximum days set in administration The more restrictive deadline is shown to
13. e or hasn t logged in e Hotel 1 Rule name 2 User type 3 Mark up value 4 Percentage or amount 2 2 3 Documents Texts templates and documents can be created and edited on the online editor works only with Internet Explorer Switch between languages clicking on flag icons Turn on the HTML editor by clicking the icon e Document types 1 General conditions Agency general conditions 2 E mail header for personal greeting put NAME string for the contact name 3 E mail footer 4 Flight terms and conditions general rules for purchasing flight 5 Hotel reservation rules 6 Electronic ticketing error message 7 Hotel Voucher e mail text 8 Paper ticket warning 9 Paper ticket error message at ticketing 10 Viewtrip link can be included form VIEWTRIP_LINK 2 2 4Low cost settings Low cost reservations are made a third party system called Partners The used airlines can be switched on off in the admin under the Low cost account settings menu LCC implementation is not a basic service subject of a secondary agreement NetBook contains the following Low cost carriers data je o Intersky DE is Jet4You FR Prep a Arann Air Italy E Avail ICE NETBOOK NetBook user guide PL 02 Jetair Poland a LN ES DAT DK Avail XQ DE EE ons NetBook user guide 10 oldal 3LC Name Country 2LC 3LC Name Country Status
14. eserved Low cost carriers a NETBOOK NetBook user guide 17 oldal es searched and the customer can display all returned nk The total price is displayed by clicking on the flights Availability search result The result of the availability search contains arrays of flights per leg The user can pick the required flights and the return leg is offered for the same airline but other airline can be reserved also For convenient browsing through surrounding dates use 1 3 or and number of days Multi segment result is the same as the normal display but with more segments per result Clicking the select button a summary page is displayed where user has to accept the flight reservation terms amp conditions and the fare rules After hitting the add to cart button the selected flights are added to the shopping cart 4 1 3 Shopping cart Shopping cart technology is used by the system which means the user can shop the different products select them and at the end all of them are paid at checkout The reservations are made in the background and the credit card payment is processed through the vendors and one single confirmation is sent to the user and the agency To complete the reservation the following information must be entered To protect user s privacy an SSL channel is used for communication e Passenger data 1 title first name surname 2 passenger type adult child infant infant must be followed by
15. hours 2 2 14 2010 04 28 Addition for WS users 7 2011 04 12 Language settings 2 2 2011 04 12 GTA XML 4 1 4 2011 04 12 SFPD update 2 2 10 2011 04 12 Airline commission 2 2 12 2011 04 12 LCC update 2 2 4 2011 04 12 GDS currency 2 2 1 15 2011 04 12 Viewtrip link 2 2 3 10 2011 12 28 Default Citycode 2 2 1 3 2011 12 28 Date Formats 2 2 1 4 2011 12 28 SFPD mandatory 2 2 12 4 2011 12 28 CC acceptance Airlines 2 2 12 2 3 2012 02 09 Error handling 3 4 2012 02 09 Admin link update 5 1 3 2012 04 06 Failure alert function 2 2 13 z gt NETBOOK NetBook user guide ungary All rights reserved Content of this document can change without further notice The software described within this document can be used according to the agreement signed by parties This document cannot be copied duplicated or published in whole or in parts by electronic or by other means without Travelport Hungary s written permission NetBook user guide This administration tool allows the user to set and maintain parameters to be used by the NetBook Internet Booking Engine The parameters contained here are used regardless the type of the front end interface webpage The administration tool can be accessed on the link provided by NetBook Supervisor At the time of a new agency creation an administrator login is set up The administrator is responsible to create and maintain user logins and settings 2 1 Required knowledge and t
16. inistrator with all the datas of the cart In the admin you can find the booking under the flight reservations with unfinished status here you can check the Agent ticketing box to avoid the autocancellation of the reservation 2 2 14 Online opening hours Opening hours can be set here The default setting lets all the CC paid ticket to be issued If some reservation made when the office is set to closed the system makes the booking asks for the approval codes but do not let the ticket to be issued The ticketing can be done manually after 2 2 15 XML interface manual XML interface manual and sample download links 3 Dealing with reservations Important Issue ticket only when a confirmation email arrived or the reservation has finished status in the reservation list Otherwise the reservation was not completed on the payment step and the system cancels the reservation as a timed task The completed reservation is placed on the NetBook default Q97 can be changed in the admin tool A confirmation email is sent out to the user and to the agency administrator 3 1 Issue tickets e The system issue ticket automatically if 1 the whole itinerary is eligible for electronic ticket 2 the plating carrier has interline agreement for all airlines in itinerary including marketing and operating carriers 3 client has sufficient funds for the air ticket 4 the plating carrier accepts the selected credit card only these are shown to
17. ls required for development The client software can be developed in any environment which can handle standard XML structure and is capable to send standard HTTP post through SSL socket Travelport Hungary will provide client side data for parameter settings and programming The package can be downloaded from the agent s page under the Interface Documentation menu The package contains CSV files which data can be stored in any database 6 BUG report For bug reports subscribers can use the e mail address netbook travelport com supervised by Travelport Hungary Phone workdays 8 00 17 00 CET 36 1 4303690 E mail continually netbook travelport com Travelport Hungary must start troubleshooting according to the problem s severity set in the table below to meet the response time The severity status is determined by Travelport Hungary NetBook user guide 20 oldal Severity Error descriptic Response time Critical 4 hours A system outage or functional error occurs and normal reservation process unavailable System functional error occurs and a basic module such as credit card payment or electronic ticketing is not functioning Medium System functional problem for all users 24 hours which disturbs or obstruct reservation Severe 8 hours process such as a not reserveable seat displayed among results Modest System functional problem which disturbs 48 hours but not obstruct reservation process such as di
18. ools The administration system can be used with any browser but some functions requires specific program The online editor for creating documents is working with Internet Explorer and the Vendor Remark settings requires Mozilla Firefox browser 2 2 Administration menu The elements below should be set for normal operation Rolldown menu can set the language Magyar English Mark up rules for service fee calculation General conditions Flight terms and conditions Confirmation header and footer text Optional Delivery places modes Online payment activation Low cost airline login settings Colour settings Opening days hours Airline commission table 2 2 1 Start page In the box below the agency agent and user details can be set Clicking on the different links the parameters can be entered e Agency name link contains 1 Name only top level NetBook administrator can adjust 2 Price type setting only top level NetBook administrator can adjust 3 Default City this shows the location of the PCC SID in the GDS only top level NetBook administrator can adjust 4 Date format can be made to any versions only top level NetBook administrator can adjust Contact details e mail address From filed of confirmation is sent from this address E ticket automatic issue not allowed if Itinerary doesn t contains Home City with credit card payment electronic ticket will be automatically issued only when Home City covered in the jo
19. ormation page contains exact name address and contact details of the hotel short location description list of services pictures and cancellation amount On the selection summary page the user can enter the names of the guests than put in the shopping cart 5 NetBook integration 5 1 Integration levels There are three possibilities for the NetBook IBE website integration e Frameset integration e Integration by design template e NetBook XML interface 5 1 1 NetBook frameset integration e NetBook default design is ready for insert to the customer website It is easily customizable in the administration tool The HTML code with the unique agency ID has to be inserted in the agency s webpage Set own colours basic font types on the administration page Switch on off menu line Upload header footer picture and own progress bar Content resizing within the frame is not possible Allow minimum 560pixels in webdesign to accommodate Netbook frame 5 1 2 NetBook template based integration TBA gt NETBOOK NetBook user guide 19 oldal d integration NetBook XML interface is designed for agencies to create their own reservation webservices for online flight bookings The subscriber can build a reservation portal and integrate own content beside the flight product The interface services only the reservation process and the administration is done on the normal NetBook admin site https travelportnetbook com agents Too
20. splay or search errors 7 Addition for Worldspan Users 7 1 Frame options A search modifier box can be add to the frame in the Search engine menu The user can start a new different search after the search results screen This option changes the frame width to 760 pixels 7 2 Flex options For the Worldspan based NetBook the flex options are available Passenger can choose from Flex Dates Flex Weekends Flex airports options This function is reachable by the NetBook agreement This option changes the frame width to 960 pixels 7 3 Airline Blacklist Under the main menu the Airline Blacklist can be set with tihis function the agency can exclude some Airlines form the search list and the ticketing 7 4 Results filtering With this function the agency can filter if the overnight and the airport change flight combinations
21. urney itinerary contains an African city but not Home City with credit card payment electronic ticket will be issued automatically for any itinerary except when itinerary contains an African city but the Home City is missing none of them checked credit card paid electronic tickets will be issued TS NETBOOK NetBook user guide y this setting is not recommended because of credit d e days counted from reservation day until the day of AE maximum 6 days The fare rule can override this limit if it is earlier 9 Passport number mandatory checked means all passport data is mandatory at time of reservation including number validity and type 10 Activate online payment checked online payment module activated 11 Default BAR Selected Client File fields will be added to booking file 12 Default date in search form the default date in search form calculated from the actual date 0 means 30 days later than actual date 13 First date in search form the first day that is bookable on the site can be set here 14 Paper ticket reservation permitted Checked enables the paper ticket reservation option Unchecked paper ticket reservation is not permitted both options error message can be customized check 2 2 3 15 Authorities information only e New User Users 1 create user 2 mark as group administrator 3 list users deactivate e New Agent only for NetBook contractors Create subagents or new agent
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