Teleconference Service --- e:Presence --
Contents
1. Java TM Platform SE 7 U Evepyomoinon A EucAtuTI np6oBern Aziroupyia i Evepyonoinan Gv uv mp oBeruv herroupyuv n e P re S e n ce Mavta evepyottoinan yia auth thy acAi a Dor evepyomoinar yia owth thy oia X Apyotepa 4 Qi lapaka o nepiu vere ka8oc npayparonoisirai enikoivovia pE TOV cCUNNPETHTH THACOIGOKEWEWV 2nueiwon Ye nepintwon nou dev XETE EYKGTOOT OE TO anapaitnto Aoyiopik 8a ava pouoAoynBsire ornv KaTGAANAN ockida Please wait while communicating with the teleconference server Note In case the required software is not installed in your system you will be redirected to the appropriate page dur 3 56 EN fy y amp E j 22 1 2013 24 e Presence User Manual 2 No connection is established while the connection progress bar appears Either this bar never reaches 100 or am connecting for just a while and being almost automatically rejected Either the local or the router s firewall blocks the communication ports needed by the application see above for networking issues If you have no access or you are not such an experienced user in order to check whether the required ports for communication are open then for windows users right click on the VidyoDesktop icon LD on the lower right side of your desktop so that a menu appears and select Configuration Correspondingly in Apple MAC OS keep the trackpad button press2. _ Don t warn me when opening applications on this disk image Show Source Cancel Open You should choose Open You will then be prompted to agree on the license agreement and the following screen will appear e Presence User Manual VidyoDesktop app is an application downloaded from the Internet Are you sure you want to open it Firefox app downloaded this file on September 12 2011 Cancel Open You should select Open once more Finally a message notifying of the successful installation will appear press OK so that the software installation is completed Installation or upgrade of VidyoDesktop completed successfully INSTALLING THE TELECONFERECNE SOFTWARE IN LINUX REFERENCE VERSION UBUNTU 12 04 In case your personal computer has a Linux based operating system the following steps should be made First download and open the deb file as shown in the next figure Ubuntu 12 04 is used as the reference Linux OS r gt O6 n G Presence Opening VidyoDesktopkk staller ubuntu TAG VD 2 2 1 0041 E VidyoDesktopinstaller ubuntu TAG VD 2 2 1 00417 deb which is a Debian package 9 1 MB from https conferences dev grnet gr To anapaitnto Aoyiopiko Sep civa EYKATEOTMH VO OTOV UIO OVIOTN cac rj yere MAAGLOTEpH K OON Tov The required software is not installed in your computer or What should Firefox do with this file you own an earlier version
3. Configuration and Status window by pressing the gear icon of the VidyoDesktop application or following the instructions in the previous section choose Video tab and check the Limited Bandwidth option 25 e Presence User Manual r Video Preferences C363 O8 Status Best Quality recommended Best Frame Rate D Best Resolution Limited Bandwidth D Advanced 360030 4 The other participants complain that they hear themselves If speakers are used the sound that you receive from other participants will be captured again by your microphone and forwarded again back to the others causing the disturbing effect of echo people hearing their voice within a delay while you will not experience any problem If any other participant is also using speakers then the echo effect is increased making the communication unbearable In case you do not use any of the recommended devices with echo cancelation feature built in it is suggested that you use headphones so that you do not transmit the received sounds again back to the conference room All the participants in the conference should follow the same rule In any other case go to the Configuration and Status window select the Devices tab and check the Echo cancelation option Now the echo effects may be suppressed but the quality of the transmitted sound will be low half duplex when you are talking you cannot hear any other person in the conference for this re
4. aaka tna Pycckui T rk e Ringing Device Default System Device Auto Start V Start VidyoDesktop on login Incoming Calls Auto Answer Enabled Tones V Play a tone when participants join leave Full Screen Start Conference in Full Screen Display V Show Participant Names Cancel Using the other available checkboxes you may force the application to About Start when Windows start Auto answer incoming calls Play a tone when a participant joins or leave a room Start conferences in full screen mode Display the participants names Notice that these names are Grnet user like virtual names since the allocation of the connection accounts is made automatically in order to avoid complexity boul VidyoDesktop 3 0 4 001 built on 4 09 2014 Copyright c 2008 2014 Vidyo Inc Vidyo Inc headquartered in Hackensack NJ is a pioneer in a new era of video conferencing products that deliver HD quality over the Internet Underlying all VidyoConferencing solutions is the first new video conferencing architecture in decades built on a VidyoRouter This combined with VidyoTechnology which leverages Vidyo s unique intellectual property built upon the new H 264 Scalable Video Coding SVC standard results in the industry s best resilience and lowest latency to be accomplished over converged IP networks Vidyo s technology for OEMs and end to end product solutions for organizations are a
5. data sharing options and customizable personal screen layouts including preferred speaker and continuous presence formats VidyoDesktop integrates seamlessly with VidyoRoom TM No screenshot available VidyoPanorama VidyoMobile systems traditional H 323 and SIP endpoints using the VidyoGateway TM Version vidyodesktop 2 2 1 00417 Total size 20 5 MB when installed License Unknown Updates Unknown Reviews English v Mosthelpful First v e Presence User Manual PARTICIPATION IN THE TELECONFERENCE USING A PERSONAL COMPUTER G Presence in To anapaitnto oyigpik dev sival EYKGOTEOTNU VO OTOV unoAoyloTh cac rj XETE NO GI TEPN K OON Tou The required software is not installed in your computer or you own an earlier version 1 KateBaote To anapaitnto AoyiouiKo Download the required software 2 Eykataomote to AoyiouiKo VidyoDesktop nou H IG kareBacare Install the VidyoDesktop client you just downloaded EiotABete oto cyua rio tnAcdiaoKewnc Enter the videoconferencing room WP gr After clicking on the Join Room button VidyoDesktop will be automatically executed and you can participate in the teleconference room along with the other participants The next time you will click on the participation link you will be automatically directed to the teleconference room as long as you have not uninstalled Vidyo software or no newer version of it is available by the service Note It is
6. personal computer as well as for those who use H 323 or VidyoRoom terminals in order to participate in a teleconference are given Moreover the most common problems as well as their suggested solutions advices are quoted e Presence User Manual USING A PERSONAL COMPUTER TO PARTICIPATE IN A TELECONFERENCE INVITATION TO PARTICIPATE IN A TELECONFERENCE The invitation to participate in a teleconference is sent through an e mail by no reply grnet gr with the subject epresence MpookAnon oe tnAEdtaoKeWnN Invitation to teleconference where all the necessary information regarding the teleconference is included subject starting ending date and time moderator name participation and confirmation hyperlinks The format of the invitation mail is the following Text in English follows later on H TTP OKANON Trou akKO OUBE eivai TPOOWTTIKH H TTPOWBNON TNG oe GAAO ATOUO Oa K VEI AdUVATN TNV OUHMETOX OAs OTNV TNAEOIGOKEWN MapakaAOUUE va OUMMET XETE OTNV THAESIGOKEWN ue BEA Xxxxx AvaAurik g TANPOPOPIEG yia Trjv THAESIGOKEWN Hy v a Kal copa vap amp ng 2012 01 24 09 45 00 Hy v a kal copa An nc 2012 01 24 10 30 00 lp okAnorn arr XXXXXXXX Mrrope re va OUVOEBE TE OTHV TNAEDIGOKEWN XPNOIMOTTOIWVTAG TPOOWTITIK UTTOAOYIOTH ue AEITOUPYIKO OUOTNYA Microsoft Windows Apple Mac OS Ubuntu Linux lia va A Bere pu pog OTNV TNAESIGOKEWN AKOAOUONOTE rov TIAPAKATW o v gopo p ca OTA XPOVIKG TIAGIOIA TOU AVAM
7. required that Java is installed enabled and updated both in your PC as well as your browser Before joining your teleconference room you should choose the speakers the microphone and the camera that you wish the service to use as shown below Devices Microphone Microphone Realtek High Definition Audio V Echo Cancellation V Auto Adjust Microphone Level Speaker Speaker HP Realtek High Definition Audio Digital Output Optical Realtek High Definition Audio Camera Sony Visual Communication Camera 10 e Presence User Manual To avoid echo during the teleconference only the suggested by the service devices speakerphones should be used with echo cancellation software hardware built in In any other case it is recommended that at least headphones are used in order to isolate the received sound and avoid echo issues Echo appears when the received sound by the teleconference is captured and then retransmitted back to the teleconference room along with your voice by your microphone Alternatively although not suggested you may check the Echo Cancelation box which is found in the Devices tab nevertheless keep in mind that low sound quality is produced half duplex when talking you cannot hear others In the sequel the functionality of VidyoDesktop during the teleconference is described USING THE SERVICE DURING THE TELECONFERENCE After joining the teleconference room you have mu
8. server Note In case the required software is not installed in your system you will be redirected to the appropriate page AW ornet In case the bar does not appear while the application seems to load and no connection to conference room is established Java is probably not installed or activated in your PC or browser 23 e Presence User Manual Sui S 2 GRNet teleconference portal E n a https epresence grnet gr conference redirect php c E Google P A D O0 4A fr Presence Mapaka G nepipevete KaBWG NpaypyaTonoisital ENIKOIVOVIA pE TOV ECUNNPETHTN THAEOIGOKEWEMV nusioon e nepintwon nou Sev XETE EYKATGOTIOE TO anapaitnto Aoyiopiko 8a ava pouoAoyn8sire otnv KaTGAAnAn ceAi a Please wait while communicating with the teleconference server Note In case the required software is not installed in your system you will be redirected to the appropriate page c grnet 3 56 pup 22 1 2013 Check that Java is installed and updated in your Operating System http www java com en download testjava jsp In addition check that Java is activated in your browser or check for security notifications while the application is 2 WEN ACE D loading Hiretox 7 B https epresence grnet gr conference redirect php e B Google P D 1 GRNet teleconference portal Mepix c npooBetec Acrtoupyiec xouv amevepyortounGei yia THY acwp hela dac
9. to support encrypted calls 2 The H 323 terminal gets connected but only sound is received no video black screen It is likely that you have checked the Encryption option whereas your terminal does not support the H 235 protocol 3 The H 323 terminal gets connected but only sound is received no video at all Most probably your terminal is old and it does not support the H 264 protocol Try to connect again after selecting the Compatibility setting option If no connectivity is established then it is likely that your terminal does not even support the H 263 protocol 4 No calls can be made Check your network settings and examine whether the required ports that the service uses are blocked by a firewall Alternatively check whether H 323 calls are supported If they are try to call again after selecting the SIP option Finally restart your terminal 27
10. 99 Status Best Quality recommended Best Frame Rate Best Resolution Limited Bandwidth Advanced Und Appl Save Cancel This tab applies to the camera configuration and determines how encoding is performed e Best Quality Recommended for best user experience e Best Frame Rate Allows encoding at 30fps for resolutions higher than VGA e Best Resolution Allows for higher resolution encoding e Limited Bandwidth It can be used in bandwidth limited environments where the full video quality cannot be met When selecting this mode encoding resolution is limited to CIF conserving uplink bandwidth and the number of participants that can be viewed is initially limited If enough downlink bandwidth is detected the number of received participants will increase with time e Advanced Windows only This mode applies for controlled environments usage only Advanced mode has three configuration options 450p30 720p15 720p30 Each one forces camera capture encoding resolution and frame rate based solely on what is available from the camera irrespective of CPU capacity Options In this tab you can change the teleconference software language English German Spanish Italian French Portuguese Finnish Polish Japanese Chinese and Korean are supported 16 e Presence User Manual LUE A CurrentLanguage English Deutsch Espa ol Fran ais Italiano Essi 30 Portugu s Spi Polski Suomi Eidi
11. EPOVTAI TTAPATTAVW https epresence grnet gr conference portal php string id xxxxx Oa oag TTAPAKGAOUOAHE va ETTIBEBAIWOETE TNV TTAPOUGIA oag ornv TNAESIGOKEWN AKO OUBOWVTAG rov TTAPAKATW OUVOEOLO https epresence grnet gr admin confirm php string id xxxxx YTIOOTNPIKTIKO UAIKO UTTOPEITE va AVACHTNOETE orn ioTooeA a http epresence grnet gr support php The following invitation is strictly personal Forwarding this invitation to another person will make your participation to the conference impossible You are invited to join a teleconference meeting with subject xxxxx Information regarding the teleconference Start date 2012 01 24 09 45 00 Local Greek time End date 2012 01 24 10 30 00 Local Greek time Invitation sender XXXXX You may join the teleconference using a personal computer with operating system Microsoft Windows Apple Mac OS or Ubuntu Linux Please click on the following link within the aforementioned dates in order to join this meeting https epresence grnet gr conference portal php string id xxxxxx Please click on the following link in order to confirm your participation to this meeting https epresence grnet gr admin confirm php string _id xxxxxxx Support material may be found in the following webpage http epresence grnet gr support php In order to participate in the teleconference you should click on the first hyperlink participation link within the date and time specified by the email To co
12. IOTOIXN eni oyr napakdaro Please enter the IP address or FQDN or URI of your terminal If your terminal supports encryption please click on the corresponding option below Aieu8uvon IP FQDN rj URI IP address or FQDN or URI Xpron SIP SIP Kpuntoypagnon Encryption EniAoyn oupBaTotntac Compatibility setting KA on Call grr 19 e Presence User Manual PARTICIPATING IN THE TELECONFERENCE USING VIDYOROOM TERMINAL The invitation to participate in a teleconference is sent through an e mail where all the necessary information regarding the teleconference is included subject starting and ending date and time moderator name participation and confirmation hyperlinks When you are defined as a VidyoRoom terminal user the invitation email that you receive includes more information than that for a desktop user The format of the invitation mail is the following Text in English follows later on H TTP OKANON Trou akKO OUBE eivai TPOOWTTIKH H TPOWBNON TNG oe GAAO ATOUO Ba K VEI AOUVATN TNV OUMMETOX cag OTNV TNAEOIGOKEWN MapakaAOUUE va OUMMET XETE OTNV THAESIGOKEWN ue O pa Xxxx AvaA urik g TANPOPOPIES yia Trjv THAESIGOKEWN Hy v a Kai copa vap amp ng 2012 01 24 10 00 00 Hy v a Kai copa An nc 2012 01 24 10 45 00 lp okAnorn arr XXXXXX Etrelon rrp keirai va gyOe re pia KANON oro VidyoRoom repparik cac rrapakaAoUpe TTPIV AKOAOUONOETE ro OUVOEOHO yia cuppeToyXr OT
13. NV TNAESIGOKEWN va YVWPICETE ric AKOAOUBES TTAnpopopies Ovopa xprjorr Trou XEI arro o0e oro VidyoRoom repparik OAG lia va A Bere u pog OTNV TNAESIGOKEWN akoAouO8nore rov TIAPAKATW oUv gopo H OA OTO xpovik TTAGIOIO TOU AVAMEPETAI Traparr vo https epresence grnet gr conference portal php string id xxxxx Oa oag rrapakaAoU0ocaope va ETTIBEBAIWOETE TNV rTrapouo a oag ornv TNAESIGOKEWN AKO OUBOWVTAG rov TTAPAKATW OUVOEOLO https epresence grnet gr admin confirm php string id xxxxxx YTIOOTNPIKTIKO UAIK UTTOPEITE va AVACHTNOETE OTHV I0OTOOE dA http epresence grnet gr support php The following invitation is strictly personal Forwarding this invitation to another person will make your participation to the conference impossible You are invited to join a teleconference meeting with subject xxxxx Information regarding the teleconference Start date 2012 01 24 10 00 00 Local Greek time End date 2012 01 24 10 45 00 Local Greek time Invitation sender XXXXXX You are about to receive a call to your VidyoRoom terminal Please have available the username assigned to your VidyoRoom terminal before following the link that connects you to the meeting room Please click on the following link within the aforementioned dates in order to join this meeting https epresence grnet gr conference portal php string id xxxxx Please click on the following link in order to confirm your participation to this meeting https epr
14. Open with Ubuntu Software Center default 1 KateBaote to anapaitnto Aoyupik Download the required software Save File Do this automatically for files like this From now on Download Eyrataotiote to Aoyiogik VidyoDesktop mov poAic karep care Install the VidyoDesktop client you just downloaded Evo 20ers oto bop tio tico v okeync Enter the videoconferencing room c grnet We use Ubuntu Software Center to open the file In the popped up window we choose the nstall button e Presence User Manual Ubuntu Software Center E gt fy 6 06PM vtest i G VidyoDesktoplnstall VD 2 2 1 00417 deb 06 06PM e El age 9 1 MB grnet gr onl VidyoDesktopinstalle D_2_2 1_00417 2 deb June11 P 9 1 MB grnet gr r_a E e oem VidyoDesktopiInstalle D 2 2 1 00417 1 deb une t1 A om 9 1 MB grnet gr 1 n Q Presence Wo VidyoDesktopInstall VD 2 2 1 0q Ubuntu Software Center 9 1 MB grnet gr Clear List D EJ A Ole E LEV c El google chrome stable current i38 6I LJ 33 4 MB google com e installed History vidyodesktop Only install this file if you trust the origin VidyoDesktop software client delivers low latency HD quality video for natural communications and single click simplicity with an intuitive graphical user interface Vidyo TM puts the productivity power of video conferencing into the hands of use
15. SND Presence AP gmet Teleconference Service e Presence User Manual Version 1 3 June 2014 e Presence User Manual CONTENTS CONTENTS INTRODUCTION USING A PERSONAL COMPUTER TO PARTICIPATE IN A TELECONFERENCE INVITATION TO PARTICIPATE IN A TELECONFERENCE REQUIREMENTS HARDWARE SOFTWARE BANDWIDTH REQUIREMENTS INSTALLING THE TELECONFERENCE SOFTWARE INSTALLING THE TELECONFERENCE SOFTWARE IN MICROSOFT WINDOWS INSTALLING THE TELECONFERECNE SOFTWARE IN APPLE MAC OS INSTALLING THE TELECONFERECNE SOFTWARE IN LINUX Reference version UBUNTU 12 04 PARTICIPATION IN THE TELECONFERENCE USING A PERSONAL COMPUTER USING THE SERVICE DURING THE TELECONFERENCE PARTCIPATING IN THE TELECONFERENCE USING H 323 TERMINALS JOINING THE TELECONFERENCE ROOM USING H 323 TERMINAL PARTICIPATING IN THE TELECONFERENCE USING VIDYOROOM TERMINAL JOINING THE TELECONFERENCE ROOM USING VidyoRoom TERMINAL TELECONFERENCE PARTICIPATION HISTORY TROUBLESHOOTING DESKTOP USERS H 323 TERMINAL USERS 10 11 18 19 20 21 22 23 23 27 e Presence User Manual INTRODUCTION e Presence teleconference service is based on Vidyo s advanced video conferencing technology It offers a handy management environment with increased capabilities and implements an extremely easy process for the end user in order to access directly the video conference meeting Within the next sections all the necessary instructions for those that use their
16. UE va OUMMET XETE OTNV THAESIGOKEWN ue O pa Xxxx AvaAurik g TANPOPOPIES yia Trjv THAESIGOKEWN Hy v a Kai copa vap amp ng 2012 01 24 10 00 00 Hy v a Kai copa An nc 2012 01 24 10 45 00 lp okAnon arr XXXXxx Etreion rrp keirai va gyOe re ia KA ON H323 SIP rrapakaAo Upus rrpiv AKOAOUBNOETE ro o v sopo yia OUMMETOXA ornv THAEDIGOKEWN Va VVWPICETE TIC AKOAOUBES rr npodqop eg IP SiEUBUVON TOU H323 SIP reppariko FQDN URI rou H323 SIP reppariko0 Atv UTTOOTNpPICETAI KANON oe repparik HE 1OIWTIKN EOWTEPIKH IP S1eUBUVON Trou SiveTal WEOW urrnpseoc ac Network Address Translation NAT Av TO TEPUATIKO cag UTTOOTNpPICE KPUTTTOYPAMNON TIPWTOKOAAO H 235 TrapakaAW EVEPYOTTOINOTE TNV lia va A Bere p pog OTNV TNAESIGOKEWN AKOAOUBNOTE rov TIAPAKATW oUv gopo H OA OTO xpovik rrAa oIO TOU AVAMEPETAI Traparr vo https epresence grnet gr conference portal php string id xxxxx Oa oag TTAPAKGAOUOAHE va ETTIBEBAIWOETE TNV rTrapouo a oag ornv TNAESIGOKEWN AKO OUBOWVTAG rov TTAPAKATW OUVOEOLO https epresence grnet gr admin confirm php string id xxxxxx YTIOOTNPIKTIKO UAIKO UTTOPEITE va AVACHTNOETE ornv ioTooeA a http epresence grnet gr support php The following invitation is strictly personal Forwarding this invitation to another person will make your participation to the conference impossible You are invited to join a teleconference meeting with subject xxxxx Information regarding the teleconfere
17. ason it is the last resort option Devices SIT Microphone Status Microphone Realtek High Definition Audio 4 Echo Cancellation 7 Auto Adjust Microphone Level Speaker Speaker HP Realtek High Definition Audio Digital Output Optical Realtek High Definition Audio Camera Sony Visual Communication Camera 5 Connection problems for any other reason 26 e Presence User Manual If any of the above suggestions cannot make you participate in the teleconference then probably you need technical support For such cases log files are kept that may be easily found and then sent to helpdesk Finding log files in Microsoft Windows The location of the log files depend on the version you use In any case you should act according to the following steps In Start Menu choose Run If Run option is not apparent in your Windows version select All Programs then Accessories and afterwards Run Within the box that appears type TMP or TEMP as shown below Open So MP s x m Press ENTER Search for VidyoApplet log in the window that appeared Finding log files in Apple MAC OS and Linux Log files for e Presence are located in tmp and their name is VidyoApplet log H 323 TERMINAL USERS 1 Iam answering the call to my terminal but it is immediately disconnected Probably you have checked the Encryption option while your terminal neither supports H 235 protocol nor has it been set up
18. ble to support point to point and multi point connections that indude a variety of different platforms ranging from Mac and Windows desktops to dedicated room solutions No dedicated networks required Learn more at www vidyo com help Vidyo s Technology is covered by one or more issued or pending United States patents as more fully detailed on the Patent Notice page of Vidyo s website http www vidyo com about patent notices as well as issued and pending international patents EMail info vidyo com Phone 866 99Vidyo 866 998 4396 Intl 201 289 8597 www vidyo com Check for Updates D Cancel The About tab displays the details about the version of the teleconference service software 17 e Presence User Manual PARTCIPATING IN THE TELECONFERENCE USING H 323 TERMINALS The invitation to participate in a teleconference is sent through an e mail where all the necessary information regarding the teleconference is included subject starting and ending date and time moderator name participation and confirmation hyperlinks When you are defined as a H 323 participant in the teleconference the invitation email that you receive includes more information than that for a desktop user The format of the invitation mail is the following Text in English follows later on H TTP OKANON Trou akKO OUBE eivai TPOOWTTIKH H TPOWBNON TNG oe GAAO ATOUO Oa k vei AdUVATN TNV OUHMETOX cag OTNV TNAEDIGOKEWN MapakaAOU
19. ck and GUI operation voice and video streams of the teleconference participants User ID check and GUI operation voice and video streams of the teleconference participants User ID check and GUI operation voice and video streams of the teleconference participants 14 e Presence User Manual Devices Microphone Microphone Realtek High Definition Audio 4 Echo Cancellation 7 Auto Adjust Microphone Level Speaker Speaker HP Realtek High Definition Audio Digital Output Optical Realtek High Definition Audio Camera Sony Visual Communication Camera This tab shows the available playback record and camera devices associated with your personal computer If a new audio or video device is detected this window automatically appears to enable you to select a new device Echo Cancellation If you use a non echo canceling audio device you are still able to achieve a good audio experience with the VidyoDesktop by using the echo cancellation feature Echo cancellation is turned off when you use a service recommended audio device because recommended devices have echo cancellation built in When you use an audio device that is not recommended echo cancellation is automatically enabled You can disable it if you wish e To enable this option select the Echo Cancellation checkbox as shown below e To disable it deselect the checkbox Video 15 e Presence User Manual Video Preferences
20. ed when pointing on the VidyoDesktop icon and choose Configuration In the case of Linux right click on the VidyoDesktop icon shown in the up right corner of your desktop and choose the Configuration option within the menu that pops up Manage Account Configuration Contacts Check for Updates Start My Meeting Log ouf Log in ta Other VidyoPoetsl Qum 21 5 2014 This way you are directed to the application s Configuration and Status window In Network tab check Always use VidyoProxy that seems inactive in the following figure and then click on Apply AG VidyoPortal SAG A Status Home Server Offine J Validate Server Certificate Media Port Range 50000 to 65535 Lt VidyoProxy Always use VidyoProxy Web Proxy Use settings from operating system Use the following settings Web Proxy Credentials Username Password Cancel This selection allows the communication with the server using the TCP ports 80 443 and 22 which are usually open in most of the cases since they are used for http https and ssh respectively 3 Interrupted sound bad quality in communication Apparently your network connection is not adequate Try to connect your personal computer to the Internet using an Ethernet cable instead of a wireless network If there is no improvement in the conference quality or no wired connection can be established then go the
21. esence grnet gr admin confirm php string id xxxxxx Support material may be found in the following webpage http epresence grnet gr support php In order to participate in the teleconference you will have to click on the first hyperlink participation link within the date and time specified by the invitation email To confirm your participation in the teleconference you should click on the second one confirmation link anytime before it begins in this way the teleconference moderator will be notified that you are available for the scheduled event 20 e Presence User Manual The notification emails regarding the cancellation and the ending of the teleconference as well as the notification sound when less than 2 minutes are remaining for its end are the same as described for the case of the PC user JOINING THE TELECONFERENCE ROOM USING VIDYOROOM TERMINAL In case you are defined as a user of a VidyoRoom terminal installing the conference service software is not required After clicking on the participation hyperlink quoted in the invitation email you will be redirected to the following web page where you are prompted to enter the name assigned to your terminal An account for your VidyoRoom is assigned once after communication with e Presence service helpdesk G Presence lapakaAo eloayeTal TO vopa xprjorn nou Exel 600 amp l oro Vidyo Room TEPHATIKO cac Please enter the username that has been assigned to your Vidyo Ro
22. ference or not with whom the name of the server you are connected with and your current bandwidth consumed for your participation By clicking on the Show Conference Status icon you may see the statistics of the current teleconference Network QQ oe Status Ue INGEWDTN m VidyoPortal Home Server Offine Validate Server Certificate Media Port Range 50000 VidyoProxy Always use VidyoProxy Web Proxy Use settings from operating system Use the following settings Web Proxy Credentials Username Password Cancel In the Network tab various technical details dealing with accessing the teleconference service via your local network or the Internet are depicted and can should be changed It should be noted that you should contact service helpdesk or the moderator if you are not sure of what to change or if a change is actually required in case of a connection problem The VidyoProxy section is used to configure the service to operate behind firewalls NATs and Web proxies that limit traffic to specific ports and protocols commonly port 80 for HTTP port 443 for HTTPS or port 22 for SSH This tab shows the home server and port used 13 e Presence User Manual Selecting Always use VidyoProxy option forces the VidyoDesktop client to use the VidyoProxy Under this setting and in case VidyoDesktop finds a VidyoProxy address it immediately tries to use it wi
23. guide you through the installation of VidyoDesktop It is recommended that you close all other applications before starting Setup This will make it possible to update relevant system files without having to reboot your computer Click Next to continue e Presence User Manual By clicking Next you will be prompted to agree on the license agreement of the application When you do that the following screen will appear Click Finish for the installation to be completed The installation of VidyoDesktop is required only once in every personal computer notice that you may need admin rights to install the software D VidyoDesktop Setup Completing the VidyoDesktop Setup VidyoDesktop has been installed on your computer Click Finish to close Setup INSTALLING THE TELECONFERECNE SOFTWARE IN APPLE MAC OS In case your personal computer is Macintosh with an operating system of Macintosh OS X 10 5 or later the following steps should be made First download and execute the dmg file The following window will appear _ VidyoDesktop Install D VidyoDesktopinstaller By double clicking on the icon VidyoDesktopinstaller you will see the next screen VidyoDesktopinstaller is an application downloaded from the Internet Are you sure you want to open it VidyoDesktopinstaller is on the disk image VidyoDesktopinstaller image on October 7 2011 from epresence grnet gr
24. ltiple options that you can take advantage of by clicking on the buttons icons that appear at the bottom side of the application as shown below ona alate king ermazikadAlas ninem Participants View a list of the conference participants and chat with them only for VidyoDesktop users Group Chat Chat with all participants as part of the conference group chat Layout Select how to view the participants video windows during the conference control the maximum number of windows Up to 8 remote parties can be shown at the same time You may choose the number of remote parties shown on your monitor by clicking on the corresponding drop down menu Clicking on the Layout icon changes the screen to Preferred mode where the person who last spoke has the largest screen real estate Full screen Toggle the screen between sizing the window to utilize the entire screen real estate and restoring the window to the previous size When in Full Screen mode the toolbar is hidden unless you mouse over the screen On Mac OS this button appears on the upper left side of the video window 11 e Presence User Manual 53 01 35 53 A Screen Share Toggle between sharing and stopping the share Click the drop down arrow to select from the open applications on your local machine to share with other meeting participants You can also choose to share your entire desktop by selecting your display from the share list Windows only Y
25. nce Start date 2012 01 24 10 00 00 Local Greek time End date 2012 01 24 10 45 00 Local Greek time Invitation sender XXXXXX You are about to receive an H323 SIP call Please have available your H323 SIP device IP address or FQDN or URI before following the link that connects you to the meeting room A call to a terminal with a private internal address which is provided from a Network Address Translation NAT service is not supported If your terminal supports encryption protocol H 235 please activate it Please click on the following link within the aforementioned dates in order to join this meeting https epresence grnet gr conference portal php string id xxxxx 18 e Presence User Manual Please click on the following link in order to confirm your participation to this meeting https epresence grnet gr admin contirm php string id xxxxxx Support material may be found in the following webpage http epresence grnet gr support php Here the part of the text that needs your extra consideration is made red there is no such convention in the real email In order to participate in the teleconference you will have to click on the first hyperlink participation link within the date and time specified by the invitation email To confirm your participation in the teleconference you should click on the second one confirmation link anytime before it begins in this way the teleconference moderator will be notified tha
26. nfirm your participation in the teleconference you should click on the second one confirmation link anytime before it begins this way the moderator the one who organizes the event will be notified that you are available for the scheduled teleconference e Presence User Manual In case the scheduled teleconference is cancelled you will receive a notification email by no reply grnet gr with the subject epresence Ak pwon tnAEedtaoKeWne teleconference cancelation H TnAESIGOKEWN TNG orro ag ra OTOIXEIA AKOAOUBOUV KAI OTNV orro a NOAOTAV TIPOOKEKANUEVOG AKUPHONKE ZTOIXEIA THAESIGOKEWNS TOU AKUPWONKE Ovopa THAEOIGOKEWNC XXXXX Hy v a kai copa vap amp nc 2012 01 24 09 45 00 Hy v a kal copa An nc 2012 01 24 10 30 00 lp okAnor arr XXXXXXXX The teleconference to which you were invited has been cancelled Information regarding the cancelled teleconference Teleconference name xxxxx Start date 2012 01 24 09 45 00 Local Greek time End date 2012 01 24 10 30 00 Local Greek time Invitation sender XXXXx Moreover about 10 minutes before the end of the scheduled teleconference you will receive a notification email from no reply grnet gr with subject epresence Mpozt onoinon via An n tnAs t oketbnc Notification regarding teleconference ending H TnAEsIGOKEWN cac ME vopa xxxxx 0a Argegi oe rrep rrou 10 Aerrr Your conference named xxxxx will end in about 10 minutes It should be n
27. oftware used by e Presence is VidyoDesktop developed by Vidyo In case you have not already installed VidyoDesktop in your personal computer you are automatically redirected in the following web page at your first attempt to use the service You are then requested to download the installation file in your personal computer By clicking on the Download button your operating system is automatically taken into account Microsoft Windows Macintosh OS X Linux etc and the appropriate version of VidyoDesktop is downloaded Then you are prompted to appropriately store the VidyoDesktop installation file e Presence User Manual e 4 f G Presence To anapaitnto AoyiouiKo dev cival EVKOTEOTNU VO COTOV unoAoyidTr cac rj XETE NO GQI TEPN K OON Tou The required software is not installed in your computer or you own an earlier version 1 KateBaote To anapaitnto AoyiouiKe Download the required software Download Eykataomote TO Aoyigumc VidyoDesktop nou wodAic KaTeBacarTe Install the VidyoDesktop client you just downloaded EioeABete oto Swpatio tnAcdiaoKkewnc Enter the videoconferencing room The service supports the use of Microsoft Windows Apple MAC OS and Linux Ubuntu INSTALLING THE TELECONFERENCE SOFTWARE IN MICROSOFT WINDOWS If using Microsoft Windows you will see the following screen when you run the installation file 43 VidyoDesktop Setup Welcome to the VidyoDesktop Setup Setup will
28. om terminal Ovoua xprjor Username username KA on Call ce grnei 21 e Presence User Manual TELECONFERENCE PARTICIPATION HISTORY To view your history of participating in teleconferences managed by e Presence you should use the User Login option found in http www epresence gr When you fill in your email address the one used for receiving the invitation emails you will receive an email quoting the details of all the teleconferences you have participated in 22 e Presence User Manual TROUBLESHOOTING The most common incidents when using the service along with instructions to deal with them are depicted here DESKTOP USERS 1 The VidyoDesktop application cannot connect to the conference The connection progress bar does not appear although the application seems to load After clicking on the participation link you should normally be redirected to the following webpage where a bar informs you of the connection progress r 1 f G Presence S ePresence is starting up Logging in Vidyo Portal An Presence Loading Please do not close this or any other browser window NapakaA nepiveveTe ka8oc npayparonoigirai Enikoivwvia pE TOV EEUNNPETNTH TNAESIGCKEWEWV Znpeiwon ze nepinroon nou Sev XETE EYKATAOT OEI TO anapaitnto Aoyicyuik 8a avadpouoAoynGeite otnv KaTaAAnAn oeAida Please wait while communicating with the teleconference
29. oted that while you are being connected to the teleconference and less that 2 minutes before it ends you will hear a notification sound REQUIREMENTS HARDWARE SOFTWARE Operating Systems and Browsers Windows XP Vista Windows 7 and Windows 8 32 kat 64 bit Browsers Internet Explorer Firefox Chrome Apple MAC OS 10 5 Leopard or later Browsers Firefox Linux Ubuntu 12 04 12 10 Browsers Firefox Minimum requirements Windows XP SP2 Based on Pentium D processor 1Gb RAM e Presence User Manual 256Mb Video RAM 40 Mb free disk space Recommended configuration Windows XP SP3 Based on i3 4 i5 Core 2 Quad processor with DDR2 rj DDR3 RAM or Core 2 Duo with DDR3 RAM 2Gb RAM 256Mb Video RAM 40 Mb free disk space Recommended WebCams Logitech HD Pro WebCam C920 Logitech QuickCam Pro 9000 Logitech QuickCam Pro for Notebooks Recommended sound devices Microsoft Lifechat LX 3000 Plantronics DSP 400 CyberAcoustics AC 840 AC 850 Phoenix Duet or Solo Speakerphone Konftel 300 ClearOne Chat 60 160 BANDWIDTH REQUIREMENTS As a minimum requirement your network connection should support 256 Kbps upstream rate and 256 Kbps downstream rate assuming that you make all the necessary configuration see Section TroubleShooting However it is recommended that your supported network upstream rate be no less than 512 Kbps and your downstream rate be at least 2 Mbps INSTALLING THE TELECONFERENCE SOFTWARE The teleconference s
30. ou may undock the shared screen i e view it as a separate window and re dock the shared screen i e snap it back into the main VidyoDesktop window by double clicking the contents of the application window Toggle Toggle among the applications or screens that are being shared during the conference Self view Toggle your self view preference You can view your own video feed in Picture in Picture mode by clicking the Se f View button Your feed appears as a thumbnail image in the lower right corner of the screen Click the Se f View button a second time to see your image the same size as others on the screen layout For example if you are in a direct call the screen will split in half and you will see the person you are talking to on the left hand side and yourself on the right Click the Self View button a third time to remove yourself from the layout and view only the other meeting participants Settings Open the Configuration and Status page the functionality of which is described in the sequel Time Toggle between the conference time and a clock Call termination End the conference Configuration and Status Status 12 e Presence User Manual Not logged in Show Conference Status In Conference GRNET Meetingroom 3 amp conferences dev grnet gr Using VidyoRouter vrouter dev grnet gr Receiving 1 44 HD Generate Diagnostics Report This tab indicates whether you are connected in a con
31. rs VidyoDesktop is a highly flexible application with data sharing options and customizable personal screen layouts including preferred speaker and continuous presence formats VidyoDesktop integrates seamlessly with VidyoRoom TM No screenshot available VidyoPanorama VidyoMobile systems traditional H 323 and SIP endpoints using the VidyoGateway TM Version vidyodesktop 2 2 1 00417 Total size 20 5 MB when installed License Unknown Updates Unknown Reviews English Y Most helpful first v Ex ty 6 07PM vtest 1 9 VidyoDesktopInstall VD 2 2 1 00417 deb 06 06PM a e 9 1 MB grnet gr Lnd VidyoDesktoplnstalle D_2_2_1_00417 2 deb June 11 9 1 MB grnet gr r e VidyoDesktopinstalle D 2 2 1 00417 1 deb June11 A 9 1 MB grnet gr 4 n Presence L0 VidyoDesktopInstall VD 2 2 1 0 Ubuntu Software Center 9 1 MB grnet gr 33 4 MB google com Clear List el EJ a BIS Tio ES Ir X google chrome stable current i386 History D installed vidyodesktop Installed einst This program is run from a terminal VidyoDesktop VidyoDesktop software client delivers low latency HD quality video for natural communications and single click simplicity with an intuitive graphical user interface Vidyo TM puts the productivity power of video conferencing into the hands of users VidyoDesktop is a highly flexible application with
32. t you are available for the scheduled event The notification emails regarding the cancellation and the ending of the teleconference as well as the notification sound when less than 2 minutes are remaining for its end are the same as described for the case of the PC user JOINING THE TELECONFERENCE ROOM USING H 323 TERMINAL In case you are defined as a user of a H 323 terminal installing the conference service software is not required After clicking on the participation hyperlink quoted in the invitation email you will be redirected to the following web page where you are prompted to enter your terminal s IP address or its name for URI call xxx domain Moreover you may choose to use SIP protocol or not to activate encryption during your call or not and to use device compatibility mode or not The S P choice should be selected only if your terminal supports calls using the SIP protocol The Encryption box should be checked when H 235 protocol is used for data transmission through your device The Compatibility Setting should be activated only if your terminal is an old device which requires that e Presence use H 263 video codec and G711 audio codec selecting the Compatibility Setting will deactivate the data channel of your terminal H 239 protocol G Presence NapakaAw eloayete TNV dicUGuvon IP FQDN rj URI Tou TEPHATIKO U cac Av TO Tepparik gag unooTnpicel Kkpurnroypagrnu vr e niKoivovia napakaAo EVEPYONOINOTE TNV AVT
33. thout first trying to connect directly The VidyoProxy can be used as a fallback mechanism in case direct access to the server is not available By default the VidyoProxy is used if a direct connection cannot be established Do not change this setting unless advised by helpdesk The Web Proxy tab refers to the case where your local network accesses Internet through a WebProxy In the sequel all ports that are related to the service s operation along with their usage are depicted TCP port 80 TCP port 443 TCP port 17992 TCP port 17990 UDP ports 50000 65535 UDP timeout TCP port 80 TCP port 443 TCP port 22 Devices HTTP Data traffic towards teleconference server HTTPS Data traffic towards teleconference server EMCP Data traffic towards teleconference server SCIP Data traffic towards teleconference server RTP sRTP RTCP Data traffic towards from teleconference server General observation HTTP Data traffic towards teleconference server HTTPS Data traffic towards teleconference server HTTPS Data traffic towards teleconference server User ID check and GUI operation Optional use of SSL security protocol Access to the teleconference server Access to the teleconference server Voice and video streams from the participants in the teleconference 6 ports per participant Change the default value 0 02 00 2 minutes to a larger one 3 00 00 3 hours to avoid end of calls User ID che
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