Outcall User Manual
Contents
1. Actions Add Click to add extension Remove Click to remove selected extension 2003 2008 Bicom Systems 16 Outcall User Manual Edit Click to edit selected extension 4 2 3 1 Add To add extension click on Add button Add extension Extension Protocol SIP v Password Re type password Extensions Monitored extension number Example 1000 Field Type 0 9 Protocol Protocol that monitored extension uses Example SIP IAX Field Type Select box Password Re type UAD Phone authentication password Field Type a z 0 9 Example Provide the UAD Phone extension password e g 09a8dsf7 and retype it in the field below 2003 2008 Bicom Systems Configuration 17 4 2 4 Outlook OutCALL Settings General Server Extensions Outlook Outlook settings Enable Outlook integration Enable Outlook features in OutCALL Search Outlook Contacts for incoming calls unknown incoming calls Refresh contacts every 30 CallerID Do not display contacts with no telephone numbers defined Automatically display New Contact Window for minutes Display New Contact Window for non numeric Contact details First Name Middle Name Last Name O Last Name First name Middle Name Powered by Bicom Systems Ltd Enable Outlook integration toolbar should2. Refresh Contacts Right click on OutCALL tray icon and select Refresh Contacts to import the latest contact details from the Outlook Express Sign Out Right click on OutCALL tray icon and select Sign Out Click Yes in confirmation window to sign out OutCALL will not be able to monitor your calls any more Add Contact Right click on OutCALL tray icon and select Add a Contact to add a contact to your Outlook Contacts list FE Untitled Contact i Fle Edit View Insert Format Tools Actions Help izd seve and Cose j U r DA General Details Activities Certificates Al Fields Job title Company File as Phone numbers JI me I m0 JI Addresses JI O This is the mailing address 5 10 Find Right click on OutCALL tray icon and select Find to open a search console This console can be used for filtering and dialing calls 2003 2008 Bicom Systems 24 Outcall User Manual Find Dial from 1000 SIP v Search Phone Phone numbers Name Phone number Location A Haris lt unknown gt Business 5555 VMWARES Business L 2991249 Haris Business 7 1000 1000 Business 1000 Business 1064 1064 Business Samir 1064 Business v PRE UT anra E Dial from Select UAD Phone from which the call will take place Example In case that found phone number is to be dialed select the UAD Phone from which the call is to b
3. bindaddr 0 0 0 0 john secret password 2003 2008 Bicom Systems Configuration 11 4 2 read write system call log verbose command agent user system call log verbose command agent user You may substitute username and password with custom values 3 Restart the Asterisk Click here for Advanced Options Advanced Options username secret secret deny 0 0 0 0 0 0 0 0 permit 192 168 0 0 255 255 255 0 Allows users from this subnet to connect ie 192 168 0 1 192 168 0 2 etc read call Allow receiving calls write call Allow placing calls define DEFAULT_MANAGER_ PORT 5038 Default port for Asterisk management via TCP Enabled yes no Enable Disable settings BindAddr 0 0 0 0 Address manager accepts all connections If BindAddr 127 0 0 1 it will be accessible only for clients on the same machine If address is 0 0 0 0 it will be accessible for all clients that can access it over LAN Local clients etc Read Write define EVENT_FLAG_SYSTEM 1 module load unload define EVENT_FLAG_CALL 1 state change etc define EVENT_FLAG_LOG 1 define EVENT_FLAG_VERBOSE 1 define EVENT FLAG COMMAND 1 commands define EVENT_FLAG_AGENT 1 info define EVENT_FLAG_USER 1 read set user info If a client is granted the ability to read a given class Asterisk will send it events of that class If a client is granted the ability to write a given clas
4. 2008 Bicom Systems 32 Outcall User Manual 6 6 Yesterday A Outlook 2003 Team Welcome to Microsoft Office Outcall Menu Select email and click OutCALL menu icon to open Dial Window 14 49 v Welcome to Microsoft Office Outlook 2003 Yesterday Outlook 2003 Team uto 12 11 PE Welcome to Microsoft Office Outlook 2003 x i 2003 2008 Bicom Systems Placing Calls 33 2003 2008 Bicom Systems 36 Outcall User Manual 7 Receiving Calls When a call is received and calling party is already added to Outlook Contact list you will get a notification window in bottom right corner You have a Call From Joanna Cox Business If calling party is not in Outlook Contact list Add Contact form will be display instead Your phone line will be ringing at the same time All you have to do is to pickup your handset and talk 2003 2008 Bicom Systems
5. 5 Active Calls Right click on OutCALL tray icon and select Active Calls Active calls are listed by From and To phone numbers Select an active call and click Hangup button to terminate active call or Close to exit the window Active Calls Active Calls From To 1001 1000 2003 2008 Bicom Systems 22 Outcall User Manual 5 6 Call History Right click on OutCALL tray icon and select Call History to see this window OutCALL Call History Filter Show Show all v Date Show all Missed Calls From To Date Joanna Cox 1000 SIP 27 02 2007 09 53 46 Joanna Cox Q 1000 SIP 27 02 2007 09 53 35 Joanna Cox Q 1000 SIP 27 02 2007 09 53 29 Joanna Cox 1000 SIP 27 02 2007 09 53 20 Joanna Cox 1000 SIP 27 02 2007 09 52 31 FILTER Show Select type of calls to be displayed Missed Calls Received Calls Placed Calls Phone Display details for a specific or all monitored extensions Date Display call details by specific date MISSED CALLS History displays From To and Date call details Actions Call Make a call to selected destination Add Outlook Contact Add selected destination to Outlook contacts list Remove selection Remove selected destination from the history records Close Exit the history window O 2003 2008 Bicom Systems Outcall Menus 23 5 7 5 8 5 9
6. Close the dial window 6 1 1 Options Refresh Updates OutCALL database with new Outlook contact details Display Set the way contact details are displayed choose here whether to sort them by First or Last name Hide contacts with no telephone number Click to enable this search preference 2003 2008 Bicom Systems 30 Outcall User Manual Z OutCALL Dial 10 Contacts u contact 6 1000 Refresh Phone Display gt v First Name Last Name Phone numbers w Hide contacts with no telephone numbers Last Name First Name Phone number Location 1000 Business 6 2 OutCALL right click Right click on OutCALL tray icon and select Place a Call menu to open Dial Window 6 3 OutCALL double click Double click on OutCALL Phone icon tray icon to open Dial Window 2003 2008 Bicom Systems Placing Calls 31 6 4 Outlook Contacts Go to Outlook Contacts right click on contact name and select OutCALL menu item to open Dial Window Smith John Business 2124043248 Open Print New Task for Contact New Journal Entry for Contact Link Call Contact Call Using NetMeeting Follow Up Categories 6 5 Inbox Right Click Right click on email in your inbox and select OutCALL menu item to open Dial Window NOTE In Outlook 2000 and 2002 right click on the contact doesn t display OutCALL menu 2003
7. be visible Field Type Check box Enabling this option will add new OutCALL toolbar to Outlook Example Select this option and open the Outlook Bellow the standard Outlook menu bars OutCALL Enable Outlook features in OutCALL Field Type Check box Should Outlook Contacts database be used when placing receiving calls Example Select this option to save retrieve contacts data to from Outlook database Search Outlook Contacts for incoming calls Set the way caller information is displayed 2003 2008 Bicom Systems 18 Outcall User Manual Example Enabling this option will display user s name as saved in Outlook contacts instead of displaying the Caller ID Field Type Check box Automatically display New Contact Window for unknown incoming calls Set the way anonymous calls are treated Example Enabling this option will display Outlook s new contacts window if call is received from users that are not in our contacts list Field Type Check box Refresh contacts every OutCALL contacts list refresh time Example OutCALL will refresh its contact list with Outlook contacts list every set number of minutes default 30 Field Type 0 9 Display New Contact Window for non numeric Caller ID Set the way calls with no numeric Caller ID are treated Example Enabling this option will display Outlook s new contacts window if call is received from users whose Caller ID i
8. Outcall User Manual 2003 2008 Bicom Systems 4 Outcall User Manual 1 Introduction OutCALL Missed Calls Phone Show all Missed Calls From To Time John Smith 2233444 Joanna Cox 2233443 Joanna Cox 2233443 John Smith 2233444 Add extension 3344567 SIP 15 52 22 3344566 SIP 15 02 12 3344777 SIP 12 00 41 3344567 SIP 13 11 44 OutCALL Dial 2991249 SIP ohn Smith y Phone number jor OutCALL User Manual OutCALL You have a Call From John Smith Business To 2244666 net 2003 2008 Bicom Systems Outcall User Manual Overview OutCALL application is designed for integration with MS Outlook giving users powerful tools at hand placing and receiving calls Some of the OutCALL features are Integration with unlimited system extensions SIP IAX Automatic integration with Microsoft Outlook 2000 and higher Call History Real time call notifications via pop windows Placing calls within Outlook email message or contact Automatic contacts data update Automatic application updates notifications Clear debug information Full PBXware SWITCHware integration Developer version available Unlimited Languages Support 2003 2008 Bicom Systems Outcall User Manual Requirements For full functionality OutCALL requires Microsoft Windo
9. ber of digits ignored by OutCALL Example With this option set to 3 OutCALL will simply ignore and will not dial any two or less digit numbers e g 23 5 Field Type Select box Don t show Settings window when OutCALL starts Example With this option enabled OutCALL will display the Settings window every time it is started Field Type Select box 2003 2008 Bicom Systems 14 Outcall User Manual 4 2 2 Server OutCALL Settings General Server Extensions Outlook Server settings Server 192 168 1 20 Username outcall Password Port 5038 Powered by Bicom Systems Ltd Server IP address of the PBX server OutCALL is connecting to Example 192 168 1 2 Field Type 0 9 Username Username for authentication with the PBX server as set in Asterisk Settings step 6 Example outcall Field Type a z 0 9 Password Password for authentication with the PBX server as set in Asterisk Settings step 6 2003 2008 Bicom Systems Configuration 15 4 2 3 Extensions Unlimited number of extension can be added for OutCALL monitoring However those extensions need to be on the same PBX server NOTE In using freeware version only 1 one extension can be monitored Please contact Bicom Sales department if more extensions needed Powered by Bicom Systems Ltd
10. e placed Field Type Select box Search Search the contact details by Name Example Provide a phrase compared against Name field to view the matching results Field Type Select box Phone Search the contact details by Phone number Example Provide a number compared against Phone number field to view the matching results Field Type Select box Phone numbers Displays a details list name phone number and location of all dialed received calls Click Dial to make a call to selected destination or Close to exit the window O 2003 2008 Bicom Systems Outcall Menus 5 11 Exit Right click on OutCALL tray icon and select Exit to sign out and exit the program 25 2003 2008 Bicom Systems 28 Outcall User Manual 6 1 Placing Calls Additional ways to make calls are Dial window OutCALL right click OutCALL double click Outlook Contacts Inbox Right Click Outcall Menu Dial Window This is a Dial Window from which all OutCALL are being placed PERT ITO Dial from 1000 SIP Contact 2003 2008 Bicom Systems Placing Calls 29 Phone number Locations When you select user all of his extension numbers are displayed here Select a number you wish to call Find Click here for more Hangup Hangup active call Dial Dial selected number Exit
11. s it may send actions of that class Set of adresses to deny access deny IP1 subnet mask deny IP2 subnet mask Set of addresses to permit access permit IP1 subnet mask permit IP2 subnet mask OutCALL Settings In this chapter we will cover General Server Extensions 2003 2008 Bicom Systems 12 Outcall User Manual Outlook After configuring the server side open OutCALL by clicking on Start All Programs OutCALL OutCALL 4 2 1 General r General settings Outgoing context default Call notification dialog delay Bo M Start OutCALL when Windows starts y Allow automatic Sign In when connected to the Internet ignorelessthan 2 w dgtcals Don t show Settings window when OutCALL a rover Bicom Systems td 2003 2008 Bicom Systems Configuration 13 Example A call is made to monitored extension 1000 Notification window will be displayed above the Windows Tray Area for set numbers of seconds before it disappears Field Type a z 0 9 Start OutCALL when Windows starts Example With this option enabled OutCALL will start automatically on Windows startup Field Type Check box Allow automatic Sign In when connected to the Internet Example With this option enabled OutCALL will automatically sign in when connected to Internet Field Type Check box Ignore less that NUM digit calls Set the num
12. s not numeric e g John Smith Field Type Check box Do not display contacts with no phone numbers defined Should OutCALL display contacts with no phone number Example Enabling this option will display contacts with defined phone number only Field Type Check box 2003 2008 Bicom Systems 20 Outcall User Manual 5 Outcall Menus OutCALL additional options are displayed when a right click is done on OutCALL tray icon You will be provided with following options Help About Settings Place A Call Active Calls Call History Refresh Contacts Sign Out Add Contact Find Exit Help gt About Settings Place a Call Active Calls Call History Refresh Contacts Sign Out Add Contact Find Exit 5 1 Help Right click on OutCALL tray icon and select Help to open e book html pdf manuals or contact technical support 2003 2008 Bicom Systems Outcall Menus 21 5 2 About Right click on OutCALL tray icon and select About to display version and license information 7 About OutCALL OutCALL Version 1 0 Build 1 30 c Copyright Bicom Systems Ltd 2003 2007 5 3 Settings Right click on OutCALL tray icon and select Settings to open General Settings window 5 4 Place a Call Right click on OutCALL tray icon and select Place a Call to dial a number For more info on dialing please check Dial Window 5
13. ws Operating System XP preferred Microsoft Outlook 2000 or higher 6Mb of free hard disk space Configuration of manager conf file Full internet access from the computer where OutCALL is installed Required for product registration 2003 2008 Bicom Systems 10 Outcall User Manual 4 1 Configuration In this chapter we will cover Required Fields OutCALL Settings Required Fields Once you have successfully registered OutCALL you need to configure PBX server so it can work with OutCALL These fields are required PBXware with Asterisk 1 N w A ul o N Navigate to PBX server url For example http 192 168 1 1 admin Enter administrator Email address and Password Click Login button Navigate to Settings Conf files Manager Be sure that the following lines are located at the top of manager conf file general enabled yes port 5038 bindaddr 0 0 0 0 Add OutCALL account by adding the following lines outcall secret password read system call log verbose command agent user write system call log verbose command agent user You may substitute username and password with custom values Click Save button Restart the PBXware Vanilla Asterisk 1 2 Login via SSH to your Asterisk Edit etc asterisk manager conf file and make sure following lines are added general enabled yes port 5038
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