E-Service v3 release User Guide
Contents
1. Authorization Procedure me How to create 4 piece of News me How to create an event m How to create 4 Marketing message e How to transfer a MCI from one Country to another one The English language information title summary body text isnot editable Only the Data ownercan modify the English version You must update the translation contact people before putting the newsonline Should you need any information or modification of the news you can contact the Author Nie xans5 E SERVIC E V3 G UIDE version 01 For more information on how to create a News go to eservice user guide_v4 doc available in the e service File Library Click on _Petated Links J button Related links screen You can now create any kind of related links just by selecting the relevant Kind of relation Kind of relation CrossSelling ad oe eee Crossselling o lt Text Relation ExternalUr FileLibrar Group Family Save CrossSelling define a link to a group orfamily in the catalogue Extema lUr define a link to an extemal intemet site page FileLibrary will enable you to browse the file library defined in your e service country site to make a link to any filesin it Note thatmeansa document hasonly to be updated once in the File Library and all the groupsand families related to it still keep the link to the updated document By default the Text relation that will be displayed on the site is o the Product name2. families names sSearchSc opePortal Portal sSearchResult Search Results sC ZM ultiple Commercial Zone Selection News News Help Help Faq aq File ile JVe xans5 E SERVIC E V3 G UIDE version 01 SNoRes No result was found for your search cntena Don t hesitate to contact us for additional informations Sup port should be globally reviewed User uHomeService Default HomePage uUserleams User Teams uCommercialZone Commercial Zone uO perationa Unit 0 perational Unit uFrom From uFromEma il Your e mail Ulo Tlo uUnregisterC onfim Are you sure you want to unregister from eService Go to Nexans Only Catalogue management Enumeration types DedicatedNewslype Go to Nexans Only Content management Home Services 5 2 Search scope full catalogue orin family names You can define at country level which search willbe performed at homepage level fullcatalogue names descriptions synonyms attached document titles and summary including brand standards and allthe product references oronly in the family names synonyms and references The search is perfomed by default in full catalogue If you want to perfom the search in the family names at homepage level contact the Competence Center cc eservice nexans com to modify the default search scope for your e service country site 5 3 Charactenstics short name definition The charactenstics names in some languagescan be very long and not fit the limited column width
3. family designation or group designation for CrossSelling o the typed URL for Exte ma lUr o the selected file name for FileLibrary with file type and cormesponding icon and size This text relation can be modified if needed 4 3 Events Until now an event has never been displayed at homepage level It hasalways been displayed in the Nexans Latest tab Events section even if it wasthe most up to date communication items in the site With the new e service release tisnow possible to define an event as Top Story The event display follows exactly the same rulesasthe newsdo if it isthe most up to date but not defined astop story it will be displayed at homepage level ltisnow possible to create as many linksas needed from a piece of newsto o several groupsand or families AND OR o several product referencesAND OR o severalfiles in the File Library AND OR o several extemal URL Go to Nexans only Content management Events Events List screen Select the Newsto update Edit Event screen Nie xans5 E SERVIC E V3 G UIDE version 01 A new field isavailable Top Stoy Tep Story Ji If this box is ticked the event is displayed at homepage level astop story news If this box is not ticked the event is not displayed astop story news but is sill disolayed at homepage level if it isthe most up to date infomation Click on ua Links J button Related links screen You can now create any kind of related links just by selecting
4. for Product List in the family view and in the generated PDF datasheet Example German language thisis only a test it isnot actual data Your selection 17 17 Nexans N Adergquerschnitt zul ssige Strombelastbarkeit in Rohr fLuft 30 Sas ame ref mm C im Dreieck verlegt A Rheyflex SOO Cr 7oOLOs1L02 Sy F5 Dga 2 Z ENEE oUt LT 78113103 Phevilex 500 CY 9 35 3 1 Sagl 2x10 It is now possible to define if needed a short name forthe charactenstics that will be displayed only in the Product List in the family view page and in the generated PDF datasheet Nie Kan E SERVICE V3 GUIDE version 01 Go to Nexans Only Content management Home Services Import Export screen Clickon Export button The following Excel file willbe generated where you will be able to update the NAMESHORT field save the updated excel file and import it in e service by clicking on the Import button KEYWORD HAME HAME de DE BAMESHORT ADM UFFA Ph Curren ating ite ae SC Sub bee Sir ere mkt in eur ZITA ee AF Pare UPd nang i papier 0 C o Te Te ups Ilia im Pehl Teer ert ADMCUBPAT Permissive curren nsting in pipa W C ireid omnik zige Ejrombetecdiberkell in Fobduutt 20 C ae Greteok verie ADM UFFE Penh Gurren nating ite HA ar C Sul Gece Sir cer in Peep aS Ae RPE Pare sirnani nang i pabi ria ZA Ce Pe ere ae Sree iP Piedra E eeh ari ADMCURPRT PermissiHe curr
5. segment brochures and leaflets were not centralized and shared by all duplication of files with update issues no possibility forthe local marketing and communication team to have a complete overview of all the documentation created by Nexans No possibility for users that forgot to registerto access Nexans documentation With this new release it isnow possible to define file directonesand sub directones as local only visible in the current e service country site or global visible by all the e service country sites off line by default to define files itemsas local orglobal to define filesand directonesas visible to all registered users public or visible to Nexans users only non public A file or sub directory defined undera local category islocal and its statuscannot be changed A file or sub directory defined undera global category can be either localorglobal fora guest userto accessthe file library All the currently created documentations have been set to local by default That means there isno change in the File library display with the new release unless the local marketing and communication teams want it to To make files visible to other e service country site users the local marketing and communication teams have to change the status of the documentation from local to global Then if the local marketing and communication teams want these documentations to be visible to extemal users it hasto edit them
6. service country site the national tandards coming from the source e service country site Edit the fa mily Family Creation View edit screen A new field isavailable Hide master National Standards Hide master National O Standards If this box is ticked the national standards from the source e service country site are not displayed If this box is not ticked the national standards from the source e service country site are displayed 3 5 Transition of product names of TRADING or IMPORT family Until now the only possibility to translate the product names for transfered family either TRADING orIMPORT modes hasbeen to edit each product reference It isnow possible to export allthe product references in an excel file directly from the family edition view Edit the fa mily Family Creation View edit screen A new button isavailable Import Export Import Export Products screen You then just have to click on the Export button E E F 1 Harama Heferonce Commercial Design a EH me tL Daaa Mion tt FR Shon Description EN Shoni Duscipiian FR 2 r ii H F Lihis RLS Paea aar L n LTP Ki kaaa LDH daei ia ii tia baea ai 3 ia Laximerk 6 RHE Patchoond unscreened L Gordon UTP LAaximerk 6 Cal gmie amp LETH raubi ompa vith the blend Gab 4 PA OA EF LAN RAS Paa ua L Ganin UTF LAN Taa 6 LIEH Gaderer wi thee aal ont S aa Lan Aa Pauni ured L aan TP Lai kaaa 6 LSH fended ap YAA ae Ka 6 HDMI L hrark 6 RHS Patchoond u
7. the relevant Kind of relation Kind of relation CrossSelling TEE iCrossselling Text Relation aa FileLibrar Group Family Save CrossSelling define a linkto a group orfamily in the catalogue Extema lUr define a link to an extemal intemet site page FileLibrary will enable you to browse the file library defined in your e service country site to make a link to any files in it Note thatmeansa document hasonly to be updated once in the File Library and allthe groupsand families related to it still keep the link to the updated document By default the Text relation that will be displayed on the site is o the Product name family designation or group designation for CrossSelling o the typed URL for Exte ma lUr o the selected file name for FileLibrary with file type and comesponding icon and size This text relation can be modified if needed 4 4 FAQ Common FAQ repository Until now the Frequently Asked Questions FAQ section has only been created locally and managed locally That could lead to lackof relevant information for some countnes duplication of FAQ with update issues no possibility forthe local marketing and communication team to have a complete overview of all the FAQ created by Nexans With this new release allthe FAQ that have been created in at least 2 e service country sites have been set visible in all e service sites in English and in local languages if available allthe F
8. AQ that have been created in only one e service country site have been set visible in those e service sites only tisnow possible to define FAQ aslocal only visible in the current e service country site orglobal visible by allthe e service country sites JVe xans5 E SERVIC E V3 G UIDE version 01 To make FAQ visible to other e service country site users the local marketing and communication teams have to update the status of the FAQ from localto global Then if the local marketing and communication teams want these FAQ to be visible to extemal users it hasto edit them to translate them update any local information if needed and put them online Nhe Kan E SERVICE V3 GUIDE version 01 Go to Nexans Only Content management FAQ Topic List screen Select a FAQ directory ora FAQ item Edit topic screen Edit Topic Close Translations Topic blame After sales service Display Order fi Owner e service Marketing Services Public W Local Online M Faqs Name Can I install a standard Cat Se cable outdoor man I use an unscreened patch cord ina screened cabling system Public if the box isticked the FAQ will be visible to all users If the box isnot ticked the FAQ Is visible only to Nexans intemal users Local ifthe box isticked the FAQ will be visible only in the current e service country site If the box is not ticked the FAQ is visible in all e service country sites but will be left offline i
9. JVekans E SERVICE V3 GUIDE version 01 Welcome to E Service v3 release User Guide 04 Oct 2004 S Bataille V Moine Contacts e service Competence Center cceservice nexans com e service manager Sandrnne bata ille nexans com Navanca cansica aida Fnrintamaltiica anlv nana 1 70 JVe xans5 E SERVIC E V3 G UIDE version 01 Contents 1 Objectives ofthe new e service v3 release 3 1 1 Migration why whatand when 3 12 E service new features 4 2 Site usage all users 5 2 1 New search tool 5 2 2 New look and feel 7 2 3 Homepage selection for registered users 7 2 4 Products status infomation 7 2 5 Favounite list 8 2 6 Send bookmark 8 2 7 Contact Nexans within the catalogue 9 2 8 Display of the Contact List 9 2 9 Customeraccount extranet 9 2 10 Online orderstatus information 11 3 Catalogue management role Product Managers 11 3 1 Display order of the family within a group 11 3 2 Display order of the product references within a family 11 3 3 Hide the product name in the product list 12 3 4 Display of the standards at family level 13 3 5 Translation of product names of TRADING or IMPORT family 14 3 6 Related links to the File library and to extemal URL 15 3 7 Site usage statistics atany group or family level 15 4 Marketing Communicaton tems role Local Marketing and communication tam 17 4 1 Mle library 17 4 22 News 19 43 Event 21 4 4 FAQ 22 4 5 Need Help tems 25 5 Site administration role Local E servic
10. age Did you know in e service to be delivered 2 4 Products status information With this new version a mouse over text Is displayed forthe following product status information customized product Your selection 1 1 Installation cables Standard as SS es ee Nexans ref Name Sheath colour customer reference alcatel Black Customised product make to orderproduct a Your selection 3 3 Installation cables Standard Nexans Lountry Name ref ref colour oe 10033771 01231626 White 1005356553 012316275 Qld gold offline product family or group S fe xans E SERVIC E V3 GUIDE version 01 Your selection ifi Installation cables Standard Nexans ref Mame Sheath colour C x customer reference alcatel Black OFFline product Did you know in e service to be delivered 2 5 Favounte list Until now the Add to favounte function has only been visible to registered users With the new e service release the function is visible to all users including guests If a guest userselecta product reference and click on Add to favounte button he will be asked to registerto access this feature The goal isto open the catalogue toolsto all users at the maximum Moreover it isnow possible to select and deselect all the product references at product list 4 p level in orderto include them in the favounte list by clicking on the icon in the Product List Your selection 30 30 Installation
11. columns underthe Contact ustab Customer Support Nexans Customer Service Belgium Slsembergsesteenweg 1501 Buizingen Belgium Business Phone 02 363 17 21 Email info be nexans com Product services Automotive harnesses Cabling Solutions Wohenstrausser Strasse 20 Slsembergsesteenweg z b3 D 92685 Floss B 1501 Buizingen Germany Belgium Business Phone 49 96 03 20 0 Business Phone 32 7 363 36 00 Email infom autoelectric de Email info ncs nexans com Conductors Drums and reels 36 rue de Londres 10 Notregoutte 62301 Lens 86230 Plainfaing France Postal Box P O Box 4 Business Phone 33 3 21 77 30 30 France Email Wolfgang Placke inexans com Business Phone 33 1013 29 52 30 30 Email EUROCABLE eurocable fr 2 9 Customeraccount extranet JVe xans5 E SERVIC E V3 G UIDE version 01 The customer account extranet is under development with Alcatelasa pilot Key Customer This extranet willbe accessible under Customer Service tab for Customer account and Customer coordinator members only Pre requisite create a customeraccount in e service cf eservice customemanagement guide vl doc Specifications of this customer extranet first version cf customer extranet 20040602 V1 doc Allthe documentation isavailable in the e service File library Contact Sandnne Bataille to get more information on this subject Did you know in e service to be delivered JVe xans5 E SERVIC E V3 G UIDE version 01 2 100nline o
12. e Administrator 27 5 1 Translation of new fields and texts 27 5 2 Search scope full catalogue or in family names 28 5 3 Charactenstcs short name definition 28 Navanca cansica aiida Fnrintamaltiica anlv nana 27 70 JVe Xdafs E SERVICE V3 GUIDE version 01 1 Objectives of the new e service v3 release The objective of this guide isto present in details the new features of the e service v3 release This user guide isto be delivered to all Local E service Administrators and all Central Customer Coordinators They must then forward this infomation and train the Product Managersand the Local Marketing and communication team 1 1 Migration why what and when Why Improve the quality of service Change of intemet provider Common platfom with the intemet application The globalarchitecture grouped by the same provider DB Application and Web server A specialized hot line center Costsreduction What Hardware migration o Web Server from Sun Solars to Linux Intel o Application and DB Server from HPUX to Linux Intel Software migration o Oracle 8to Oracle 9i o Broadvisionto open source Tomcat Application migration o Redesign of the database structure previously fixed by Broadvision to facilitate the cross commercial zones communication When 15thofOctober midday Allthe nghts of intemal users will be removed from the production platform The application will be in read only mode 16th 17
13. e in the current e service country site or global visible by all the e service country sites off line by default create asmany linksas needed froma piece of newsto o several groupsand or families AND OR o several product referencesAND OR o severalfiles in the File Library AND OR o several extemal URL All the currently created news have been set to local by default except the onescreated in CZeService and already transferred in one or several e service country sites That means there isno change in the news display with the new release unless the local marketing and communication teams want it to To make news visible to other e service country site users the local marketing and Communication teams have to change the status of the newsfrom local to global Then if the local marketing and communication teams want these newsto be visible to extemal users it hasto edit them to translate them update any local information contact people if needed and put them online Go to Nexans only Content management News News List screen Select the Newsto update News Edition screen Nie xans E SERVIC E V3 G UIDE version 01 Depending on the status of the news some fields are editable ornot Case 1 you create a newsand define itas Local This news is only visible in your local e service site You manage it as before Case 2 you create a newsand define itas Global and some other countnes have put it online When editing this n
14. ection a rating in open air single phase aes mm A a km HOSRR F 2x0 75 10046621 01252204 en couronne de 0 75 2 14 50 0 50 m HOSRR F 360 75 10046658 01252254 en couronne de IR a 14 50 0 50 m HOSRR F 450 75 10046699 01232304 en couronne de 0 75 4 ee 43 4 SO m HOSRR F 560 75 10046739 01232354 en couronne de 0 75 5 12 43 4 50 m IA meaai Clee a el 3 lis as couronne de 50 m S exans If this box is ticked the product names are not displayed in the Product Lit at family page level and in the PDF datasheet Example E SERVICE V3 GUIDE version 01 Your selection 16 16 Installation cables Standard 7 Nexans Country Conductor cross Number of Permissible current Yoltage drop single ref ref section mm cores rating in open air A phase A km 10046621 01232204 0 75 2 14 50 0 10046658 01232254 0 75 3 14 50 0 10046699 O12323504 0 75 Si 1z 43 4 10046739 01232554 0 75 5 12 43 4 1004662 01252714 1 2 15 aS 10046670 O1232264 1 3 15 SIA 10046710 012352314 1 4 14 ALI 10046746 O1232564 1 3 14 32a jane O1l2322724 1 5 2 20 25 6 100466685 Oles2274 1 5 3 eal Za 10046719 0123523524 1 5 4 16 22 0 Note this feature is interesting when the product designation doesnot give any additional information than the product charactenstics do in the Product List 3 4 Display of the standards at family level Until now when editing a family the only possibility to know which standardsare already s
15. elected isto scroll down the combo boxto see which ones are undenined selected in blue It isnow possible to see the already selected standards out of the combo boxwhen editing a family or product reference The goal isnot to forget to press Ctrl key if we need to select another otherwise all the previously selected onesare lost IEC 60227 2 International Standard HB 21 5 Customer standard EN 1301 2 EN 1715 2 EN 187000 Mational Standard MF 32 201 3 13752 99HH A1 1988 05 ABB ELK 1 4 ABNT NBR 10298 88 In the above example the standards HD 21 3 IEC 60227 2 NF C 32 201 3 are already selected Moreover if the family has been transferred from another e service country site either using the IMPORTor TRADING mode allthe standards national and intemational are also transfered tf those standardsare modified in the source e service country site they are automatically updated in the destination e service country site the field Intemational standards is not editable in the destination e service country site the field National standards is editable in the destination e service country site the local Product Managercan add any additional local national standards but cannot Nhe xans E SERVIC E V3 G UIDE version 01 delete the national sandardsthat have been defined in the source e service country With anA version it is now possible to defined whether or not to display in the destination e
16. en nating in poe Jouried 20 treio form zuinige Elrombelediberkell in Ahris SOC ka Dek verleg ADHLURFH Parner Tan naling phage Conduchos i drugar p ir cen ied kai PA ech eels ARP Parmanani crtani ain pau ating Cua earn area Danette a If the field NAMESHORT is left blank the system will disolayed the charactenstic name as before
17. ews you have now the infomation of which countries have put your news online News Type E service Hews Top Story W Public i Local false This news is online within Sweden eService France Communities MAE aa competitors Fy Energy JI Indoor installation Industry Author Sandrine BATAILLE Title Check out the Updated e service Product manager guide Summary The product manager guide v4 has been updated with all the features of the new e service release Body text fou will get now comprehensive and detailed information on the following topics That means you should not change the status of your news from Global to Local if it has already been put online in other countnes that would mean the disappearance of this new from those country sites Case 3 you put online a newscreated by another country and defined as Global News Type e service News Top Story true Public false Data Owner eService ommunities Telecom Energy Railtracks highways Cable manufacturer competitors Oil amp gas Others Industry Wholesalers Indoor installation Author Sandrine BATAILLE Tithe Check out the updated e service Product manager guide Summary The product manager guide v4 has been updated with all the features of the new e service release Body text you will get now comprehensive and detailed information on the following topics Marketing Communication Items MCI
18. ist send bookmark customeraccount extranet online order status information JV xans E SERVIC E V3 G UIDE version 01 2 Ste usage all users 2 1 New search tool There have been some remarksand concems about the speed easiness and user fnendliness of the e service search tool We have grasped the opportunity of this new release to improve the search tool in order to ease the users finding of productsand infomation within e service The new search toolhas3 majorenhancements 1 firstofall there isno need anymore to select between Text in catalogue Names in catalogue Reference number and Text in portal when searching francais Get registred Login uu Password uu D EAE aL your password 7 Nhe xans Welcome to Nexans amp e servi 2 Return to Nexans France Products BRE pe ime ur Ristomer Sarvice Contact Us gt Search ok Advanced Search There isonly one search field When the userclickson Ok the search will be perfomed in allthe catalogue Note you Can define at country level which search willbe performed at homepage level o Inthe full catalogue names descnptions synonyms attached document titles and summary including brand standards and allthe product references o orinthe family names names synonyms and allthe product references the search is perfomed by default in full catalogue Ifyou wantto perfom the search in the family namesat homepage level go to parag
19. lphabetical orderon the product reference name by Product reference alohanumenc ascending order on the Nexans reference number by any vanable charactenstics order Edit the fa mily Family Creation View edit screen A new field isavailable Default Search Order Field Nhe xans5 E SERVIC E V3 G UIDE version 01 In the following example the products will be sorted by product name order Default Search Order Field Product Name In the following example the products will be sorted by cross section ascending order Default Search Order Field Conductor cross section Note thisfeature is interesting when there are lessthan 25 product references in the family Forthe already created families the default display order remainsthe alphabetical orderon the product reference name Product name but can be updated 3 3 Hide the product name in the product list It isnow possible to choose whetherto display or not the product name in the Product List and in the PDF datasheet at family level Edit the family Family Creation View edit screen A new field isavailable Hide Product Name Hide Product Name E If this box is not ticked the product names are displayed in the Product st at family page leveland in the PDF datasheet Example Your selection 16 16 Installation cables Standard Permissible current oltage drop Hone CTU Conductor WA WAWA Permissible current Yolta e dro Pay ea F Name cross s
20. ly Content management FAQ Topic List screen Selecta FAQ item A new field isnow available Display Order Display Order Enterthe display orderof the FAQ numenc value then click on Save button Note if allthe FAQ have Display order 0 they are displayed by alphabetical order 4 5 Need Help items Common repository Until now the Need Help section hasonly been created locally and managed locally That could lead to lackof relevant information for some countnes duplication of Help items with update issues Se xans5 E SERVIC E V3 G UIDE version 01 no possibility forthe local marketing and communication team to have a complete overview of all the Help items created by Nexans With this new release allthe Help items that have been created in at least 2 e service country sites have been set visible in all e service sites in English and in local languages if available allthe Help items that have been created in only one e service country site have been set visible in those e service sites only tisnow possible to define Help items as local only visible in the curent e service country site or global visible by all the e service country sites To make Help items visible to other e service country site users the local marketing and Communication teams have to update the status of the Help items from local to global Then ifthe local marketing and communication teams want these Help itemsto be visible
21. n the other e service country sites until the local marketing and communication team tick the box Online Online if the box isticked the FAQ Is visible If the box is not ticked the FAQ isnot visible Owner Ifa usersendsa mail related to thistopic through the Contact form the mail willbe sent to the owner of the topic Creation of sub topicsin the FAQ List It isnow possible to create sub topicsin the FAQ list Go to Nexans Only Content management FAQ Topic List screen Click on Create button Create Topic screen In the Topic field you can browse the FAQ hierarchy by clicking on 44 and select and already created FAQ topic Ne xans __E SERVICE V3 GUIDE version 01 Create Topic Close Topic Site usage Wame Performance ISSUE Display Order li Owner CUSTOMER COORDINATOR Customer Coordinator Public W Local W Update Close In this example a sub directory Performance issue willbe created underthe directory Site usage visible to all users Public box isticked and only relevant to this current e service site Local box isticked This will be displayed underthe Have a lookon FAQ section Site usage 17 Performance issue 1 Display order of the FAQ item in the FAQ List Since now the FAQ items were displayed by alphabetical order which wasno sense in Chinese language for instance It isnow possible to choose the display order of the FAQ item Go to Nexans On
22. nsoreened L Candon UTP LAhimerk 5 akipata 6 LETH gubie mpe with the kasi Gah Wa LAN RMS Peichcond UNA Condon UTP UANI Kahi ALI Aaaa evils tiem aea Cpt E Ain aH L hmark FS Pau aur Leena LIT Lapeer kaaa O LSH fied ceria aii the baled oats S Hiii 21 dee Laximerk 6 RHE Patchoond unsazerad L Gordon UTP Laximerk 6 Cal gmie LETH raubi ompa vith the blend Gab 10 MD 224cF LAN RAS Pathe oper La Soren FIP WAA aa LEH Aaaa evil tiv aea Cont TI ri on 2a LAAT hf FS Pauni BAA LS Kani FP LA kaaa Gt LSZH eab ap i A ae a 12 hiii AF L hmrark E RHS Patohoond soreened L Gandon FIF L khmak 8 Categories 6 LETH pubis ompa with the labes Cah 13 rn 0 224E0 LAm k RAS Petchcond anhi La Bai FP WAA aa E LIH Calc pkg i A aea a You can now directly translate and save the product commercial designation name and short description translations in the excel file then import your updates by selecting the file and clicking on the Import button Ne Kan E SERVICE V3 GUIDE version 01 3 6 Related links to the File library and to extemal URL It isnow possible to define links from a product reference a family agroup to one orseveral filesin the Library extemal URL product references families and or groups Edit the product reference orfamily orgroup Family Creation View edit screen Click on Petated tinks button Related links screen You can now create any kind of related links just by selecting the relevant Kind of relati
23. of October The application will be installed on the new ATT production platform 18 227d of October The new ATTapplication will be accessible for intemal users only Tests and missing translations should be made See Translations of new fields and texts 2290 of Octoberevening Ifa globalacceptance isgiven to the Competence Center from the varous LEA the old application isstopped and the new platfom isopen to all users Deadline End of October the old application isstopped The new platfom should be available to all users JVe xans5 E SERVIC E V3 G UIDE version 01 1 2 E service new features This new e service release will include the tasks request and bugs listed in the Issue tracking List with status Delivered and Done on October 15th propose an easier fasterand more self understanding search tool Open the catalogue to guest users they will now be able accessto the product reference datasheets and the file library introduce the Customer Account extranet propose to Spain and Switzerland as pilot countnes the online order status information make thisfunction available to all countnes provided that the customer Accounts are Created in e service Some Did you know in e service user guides will be available soon in English language They willbe published on e service every two weeks The following topics willbe addressed new search tool homepage selection product status information favorite l
24. on Kind of relation crassSelling Text Relation Crossme Externalurl FileLibrar Group Family Save CrossSelling define a linkto a group orfamily in the catalogue Extema lUr define a link to an extemal intemet site page FileLibrary will enable you to browse the file library defined in your e service country site to make a link to any files in it Note thatmeansa document hasonly to be updated once in the File Library and allthe groupsand families related to it still keep the link to the updated document the Text relation that will be displayed on the site is o the Product name family designation or group designation for CrossSelling o the typed URL for Exte ma lUr o the selected file name for FileLibrary with file type and comesponding icon and size The files are displayed together with the attached documentation at family view This text relation cannot be modified 3 7 Ste usage statistics at any group orfamily level Until now it was only possible to export site usage statistics for the last 3 months plus the Curent month maximum and forthe whole catalogue without details on specific groupsor families in the catalogue It is now possible to export in an Excel file the site usage statistics atany group Family level in the catalogue choosing any starting and ending dates one yearpenod having been stored Nonetheless all the statistics from your country e service go live da
25. ormation on how to create a file in the File Library go to eservice user guide _v4 doc available in the e service File Library Note Beginning of November 2004 the Comorate Communication department will provide you with a common corporate library visible by all countnes in English language containing all the market segments brochures and leaflets We will also provide you with all the e service project documentation user guides planning specifications Did you know in e service Under Customer Service File Library section the Nexans intemal users see all the files defined at country site level even the offline ones that are now displayed in italics JVe xans5 E SERVIC E V3 G UIDE version 01 4 2 News Until now the News have only been created locally ortransfered manually and managed locally That could lead to lackof relevant information for some countnes for instance the newsand events created in the www nexans com site were not centralized in e service and shared by all duplication of News with update Issues no possibility forthe local marketing and communication team to have a complete overview of all the Newscreated by Nexans With this new release it isnow possible to define import any newscreated in the intranet site go to the Intranet publishing guide that willbe available on the corporate intranet site Contact annick Hubert nexans com define in e service Newsaslocal only visibl
26. raph 5 for more details 2 Search result fastness You will expenence how the search tool is fast with this new release 3 Search result display Ne xans E SERVIC E V3 GUIDE version 01 I Return to Nexans France Products QR ame ee e es aa E Search NF Z 33 220 on Advanced Search Search Results 4 3 E E cast oocyte A E A Search Scope Catalog full c Catalog families names Portal Search ok Advanced Search You Search for NF OC 33 220 Commercial Zone France N of items found 15 Outdoor terminations MY accessories Outdoor sealing ends Synthetic paper cable joints MV accessories Transition joints IEC 60502 2 HF C 33 220 12 20 24 KY Power cables amp conductors MY underground power cables IEC 60502 2 HF C 33 220 18 390 36 KY Power cables amp conductors MY underground power cables In the search result page reminder of what has been searched for You search for in which e service country site Commercial Zone the matching families are displayed without product references undemeath to ease the reading direct accessto the search tool and to the advanced search tool from the result page At this stage the usercould choose to search atfamily names level only inthe portal news help items FAQ file library events Moreover in case when there isno result found the user is given the possibility to directly contact he customer coordinator Search Results Sea
27. rch Scope Catalog full Catalog families names Portal Search nok 606 OK Advanced Search You Search for nok 606 Commercial Zone France N of items found 0 No result was found for your search criteria Don t hesitate to contact us for additional informations onsen BQ cre tients Contact Us Help lf he clicks on Contact us link the user willbe able to send a mailto the Customer coordinator in relation with the search he perfomed Did you know in e service to be delivered Nhe Xas E SERVICE V3 GUIDE version 01 2 2 New look and feel Asa first step to e service intemet integration on tem of look and feel the Customer Service Contact us FAQ and Help sections have been redesigned 2 3 Homepage selection forregistered users All registered users Nexans intemal users Self Registered users Full registered users can now define in their personal profile what is their homepage when logging in e serice Go to Customer Service Profile management Personal Profile screen A new field isavailable Default HomePage In the following example the e service homepage after registration will be the current e service homepage the Productstab Default HomePage Product Page In the following example the e service homepage after registration will be the File Library section Default HomePage File Library Note the Full registered users will be able to select their customer extranet as e service homep
28. rder status information Will be available for Switzenand and Spain Allthe countnes willing to implement this functionality must contact directly the Competence Center cc eservice nexans com to get the detailed procedure The online order status information will be accessible under Customer Service tab for Customer account and Customer coordinator members only Did you know in e service to be delivered 3 Catalogue management role Product Managers 3 1 Display order of the family within a group Until now the families within a group have been displayed by default by alphabetical order and it hasonly been possible to modify this display order by using the Catalogue display function under Nexans Only tab It isnow possible to modify this display order directly by editing the family in the catalogue Editthe family Family Creation View edit screen A new field isavailable Disolay order Display order Jo Enterthe display orderof the family numenc value then click on Save button Note if all the families have Display order 0 they are displayed by alphabetical order 3 2 Display order of the product references within a family Until now the display order of the product referencesin a family has been the alphabetical order of the product reference names It isnow possible to choose the display order of the product references in the Product List and in the PDF datasheet at family level by Productname a
29. te have been archived Should you need to get them contact the Competence Centre JV Xdas E SERVICE V3 GUIDE version 01 Go to Nexansonly Site information Site Statistics Export Site Statistics screen Site Statistics 3 Category Dialog Microsoft Int er 10 x ak Close Source Element F Statistics from 9 29 04 ES to 9 29 04 7 Export Close this window Click on text to access the page Click on button to see content Indoor cabling Industrial cabling Close _ Telecom network cabling Power network cabling Cablemaker supply Source Element select the group orfamily you are interested in by clicking on and browsing in the Nexans Tree Pernod between statistics penod Change the date by clicking on the calendar icon Clickon Export button Note The online statistics report with graphs charts per market segment customer segment and the monthly statistics report with Key Performance Indicators willbe available by November 2004 You will be informed with a detailed user guide JVe xans5 E SERVIC E V3 G UIDE version 01 4 Marketing Communication items role Local Marketing and Communication team 4 1 File Library Until now the File Library hasonly been created and managed locally Moreover it has only been accessible to registered users That could lead to lack of relevant information for some countnes for instance the comorate market
30. to extemal users it hasto edit them to translate them update any local information if needed and put them online J ust follow the same procedure as forthe FAQ items JVe Kan E SERVICE V3 GUIDE version 01 5 Site administration role Local E service Administrator 5 1 Translation of new fields and texts Should you need additional support contact the Competence Center cc eservice nexans com Note do not forget to un tick the box Inhented before saving your updates Go to Nexans Only Catalogue management Resources files CatalogueView cvSelectAll Select all Products cvUnselectAll Unselect all Products cvProd inFavonte Found in following favounte s ErrorKeys a lot of new messages were added FileLibrary Icons Mci Order Search flocal Local fPub lic Public fMasterData Data Owner all non images keys mc iRelated Related Informations mciLocal Local mc iUsedLocal this news is online within mciMasterData Data Owner mc iEventinfo Event Info mc iRelateds Related Links mc iRelatedRelation C ross Links mc iRelation Kind of Relation mc ttextRelation Text Relation mciRelatedG roup G roup Family Product mc IURLRelation URL mc IFileRelation File mc ITranslations tra nsla tions everything for Switzenand and Spain sSearchFor You Search for Slext lext sC Zone Commercial Zone sSearchSc ope Search Scope sSearchin Search In sSearchScopeCatalog Catalog full sSearchSc opeFamily C atalog
31. to translate them update any local information if needed and put them online Go to Nexansonly Content management File Library Directory List screen Select the Directory to update Edit Directory screen SNe XaNS E SERVICE V3 GUIDE version 01 Edit Directory Close Trorslations Directory Name Glossary Display Order Jo Public M Local fv Online M File List Name Description HAF designation Designation system for cables complying with the European system 6 5 04 Harmonization standard CENELEC HAR mark Update Create File Close Trorslations Name category designation Display order display order of this directory in the directory list in the Customer Service File Library page Public if ticked this directory will be visible to all users if not ticked this directory Is visible only to Nexans intemal users Local if ticked this directory is only visible in your e service country site All the categones and files created so farhave been defined as Local by default If not ticked this category will be visible offline in all the e service country sites The local marketing and communication teams will then decide to make it online or not Online the category isdisplayed to extemal users in the Customer Service File Library page only if Online isticked The Offline categonesand files are visible in italicsto Nexans intemal users in the Customer Service File Library page For more inf
32. wires Standard installation wires Length Sheath Nem ans Country Do niet aid a m colour Select all Products 01225015 100 Black 10043635 01225035 500 Black Forthe products already included in a favourte list the registered user will see a new icon Ez at product list level in the family view with a mouse over text giving him the name of his related favounte list Gy 10043541 01225052 ua 25 100 violet 100 m M Jabu Dhabi project 01225072 r eee 25 500 violet Addto Requisition j Addtotaverites Printtable Did you know in e service to be delivered 2 6 Send bookmark The Send bookmark function is now available at any group or family level The Send bookmark function is now available even for guest users in all the e service sitte Did you know in e service to be delivered Ne Xdfls E SERVICE V3 GUIDE version 01 2 Contact Nexans within the catalogue When the user will click on Contact us link he willnow see the contact name address telephone and e mail directly in the contactfom Contact Nexans Company Last Name First Name Postal Bok Address Zip Code City Country Business Phone Your e mail To Nexans Building activity 4 10 rue Mozart 92567 Clichy Cedex France gt filscablesbt pe fr nexans com Subject HOSVYH2 F Body a 2 8 Display of the Contact List For some countnes the Product Contact list is very long this list is now displayed in 2
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