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Telia Mobil Mail Enterprise Edition User Guide

1. Delete and see the logon information Open Windows Services and check Start connector service that the TELIA MOBIL MAIL Push Connector service is Started If you get a logon permission failure reset logon username and ry to restart the service and check password to the service and try that it restarts without errors starting again Stop the Push Connector Service Configure the connector mailbox las the default mailbox for the Open the Outlook client on the Outlook with profile name connector machine Outlook Check that it opens directly to the connector mailbox using Outlook If it does not help re install profile name Outlook or MS Outlook check that it is the Exchange Settings in Exchange 2000 correct version Check that the Outlook version is correct by opening About window and checking the requirements from the installation guide Open the Outlook client and try to Configure active directory open some end user s mailbox by settings as instructed in the selecting File gt Open gt Other User s installation guide folder Then select inbox folder and Open If you cannot open the inbox the connector user does not have correct access rights Open Control Panel gt System gt General Install the correct version of the land check that the operating system isjoperating system the same as required in the installation guide Check this from the computer s Reconfigure TC
2. Connected Figure 17 Push Connector Manager You are now ready to use the Push Connector 3 2 Connecting to Push Connector server This section describes connecting to the server when using a remote Telia Mobil Mail Management Console If you are using the Management Console locally on the Push Connector it is automatically connected To connect to the server follow these steps 1 Right click on the Connector and select Properties 24 TEL LA Part of TeliaSonera Group o Management Console default English U S Console Root Connector PDM TESTSERVER Wsers DAR Ka File Action Weu Favorites Window Help re e Mm R m C Console Root e Clees Connector actions Connect E Users View 2 Modules New Window from Here There are no items to show in this view New Taskpad View Edit Taskpad View Delete Taskpad View Rename Export List Help lt Connector actions Standard Opens property sheet for the current selection Figure 18 Connector Properties menu 2 In the Properties dialog select Another Computer and Browse to the Push Connector computer Connector Local machine Properties Management client settings Select the computer you want to manage C Local computer the computer this console is running on Another computer Browse janagement client language English U 5 v Apply Figure 19 Co
3. Iw Create an Exchange mailbox Alias privuser Server Ticato HELSINKI HELSVRO2 D Mailbox Store First Storage Group Mailbox Store HELSYRO2 D Cancel Figure 5 Creating an Exchange Mailbox 7 Click Finish to create the new account 8 In the Active Directory Users and Computers screen right click on the privileged user account just created and select Properties 9 Fill the General tab Description field with something like Telia Mobil Mail privileged user account privuser Properties Member Of Dial in Environment Sessions Remote control Terminal Services Profle COM Exchange General _ E mail Addresses Exchange Features Exchange Advanced General Address Account Profile Telephones Organization e privuser Eirst name privuser Initials Last name Display name privuser Description Always On Mail privileged user account Office Telephone number Other E mail privuser helsrv02 heltest ticato com wero D j m Figure 6 Privileged Connector User Account Properties 10 Click the Member Of tab and click Add The Select Groups screen will appear 13 11 TELA Part of TeliaSonera Group Add the Exchange Enterprise Servers group Click OK This gives mailbox access to all mailboxes in the system and is the recommended option If you are running Exchange 2003 or if you want to give mailbox access
4. check that the MAPI profile you specified is correct Please make sure that the MAPI profile name on your Exchange setup is Outlook or MS Exchange Settings in Exchange 2000 If it is something else please rename it to Outlook to overcome the problem I m trying to verify that user permissions for the privileged user account have been set up correctly When I try to open user s Inbox as the privileged user by using Outlook on the Push Connector computer I get an error saying Unable to open the folder Cannot find the folder Inbox What s wrong The privileged user has not been granted sufficient rights to access other users mailboxes Please refer to installation chapters for instructions how this can be done User s status in the Telia Mobil Mail Push Connector is in Warning state what does it mean The service is working normally typically the reason for warning is that some items could not be read from the Exchange or user s quota is exceeded The service will automatically recover from these incidents once the initial reason is resolved When I use the Management Console in another language than English I still get some error messages in English Is this normal Error messages derived from host system error messages are displayed in English Why do the emails not disappear immediately from the outbox of mobile device even if the Telia Mobil Mail client is connected and running well Emails
5. 5 5 or Microsoft Exchange 2000 SP3 with Post Service Pack 3 Rollup or Microsoft Exchange 2003 SP1 and SP2 A new Exchange user account for the Push Connector the Telia Mobil Mail privileged user account This account must have an Internet email address for example AlwaysOnAdmin company com and access to all of the Exchange mailboxes of the intended Telia Mobil Mail end users Post Service Pack 3 Rollup fixes problems with message read unread status for off line use of Outlook NOTE Environments which are undergoing a migration from Exchange version to another may cause problems to Push Connector Lost functionality is possible to restore when all mailboxes have been migrated to new server environment including the Push Connector mailbox Windows User Account The Windows user account used to run the Push Connector service needs local administrator rights and log on as service rights to the machine where the Push Connector service will be installed and run TEL LA Part of TeliaSonera Group 2 2 1 Checking Network Latency to the Email Server Push Connector requires fast LAN connection to the email server to run properly Required bandwidth is 10 Mbps and the round trip time to server should be below 10 ms Network latency is checked easily using a ping command on the Push Connector machine as follows 1 Open Windows command prompt 2 Type ping lt email server hostname IP address gt 3 Check the
6. Controller So the connector must not be TEL LA Part of TeliaSonera Group installed on the same machine that is running Exchange server or Domain Controller Support for Languages that require Unicode characters in email messages requires that the default language for non unicode characters is set in the operating system See chapter 2 3 1 for more details Network Connections The Push Connector machine needs to have a fixed IP address in the LAN Public IP address is not required Constant LAN gt 10 Mbps connection from the Push Connector PC to the Exchange Server with latency less than 10 ms See chapter 2 2 1 for more details There should not be any firewalls between the Push Connector and Exchange computers If there is a firewall between the two computers it must be configured so that Outlook can access the Exchange server from the Push Connector computer For more information how to configure these firewalls please consult Microsoft documentation The Exchange Server must have TCP IP connectivity and be able to send and receive Internet emails The Push Connector server must be configured as a Member Server on the same domain as the Exchange Server The firewall must be configured to allow TCP outbound connection from the connector machine to Relay Server default port 7171 The available ports towards the Relay Server are defined in the connector license file Exchange Server Microsoft Exchange
7. Maps directory is Program Files TELIA MOBIL MAIL Always On Mail Push connector Maps Restore user accounts to Push Connector Log on to the Push Connector using the Windows account used for the service Stop the Push Connector services if running Import the windows registry files reg back to the location HKEY_CURRENT_USER Software TELIA MOBIL MAIL Always On Mail Push 4 Copy the user account files from your backup location to the Push Connector Maps directory The Maps directory is Program Files TELIA MOBIL MAIL Always On Mail Push connector Maps 5 Restart the Push Connector services LA Ne 3 10 Moving a Push Connector to another Server 35 TEL LA Part of TeliaSonera Group It is possible to move all the users on one Push Connector to another clean installation This is useful for instance when you wish to upgrade to a more powerful computer To move a connector from server A to server B please follow these steps 1 Setup the new server server B Log on to the server B using the same Windows domain account that is running the Push Connector service on server A Install the connector with a test license not with the production license that you have used before Stop the Push Connector services 2 Log on to the server A and stop Push Connector services 3 Backup users from server A Push Connector stores the user account information in the Windows Registry and partially also in the Push Connec
8. Mobil Mail Push service 2 Go to Start gt Control Panel gt Administrative Tools gt Computer Management 3 Select System Tools gt Local Users and Groups gt Groups 15 TEL LA Part of TeliaSonera Group el Computer Management DER D File Action View Window Help Reg e Computer Management Local Name 1 Description i System Tools sA Administrators Administrators have complete and u Ej ei Event Viewer La Backup Operators Backup Operators can override secu S z Shared Folders E Guests Guests have the same access as me wee and Groups 3 Network Configuration Members in this group can have som sers Groups a Performance Logs and Alerts Gg Performance Log Users Members of this group have remote 3 Performance Monitor Us Members of this group have remote Device Manager Power Users Power Users possess most administr Storage Grint Operators Members can administer domain prin i Removable Storage iges Desktop Users Members in this group are granted t Replicator aE Disk Defragmenter Supports file replication in a domain Disk Management Users Users are prevented from making ac Services and Applications 3 HelpServicesGroup Group for the Help and Support Center La TelnetClients Members of this group have access t Figure 8 Local Users and Groups 4 Double click the Administrators group The Administrators Properties screen will appear 5 Click Add 6
9. Security Policy The Microsoft Management Console for the Local Security Settings will appear 2 Select Local Policies gt User Rights Assignment and double click Log on as a service The Local Security Policy Settings screen will appear 3 Make sure that the privileged user account that you have added has a tick in both the Local Policy Setting and Effective Policy Setting boxes 4 Verify TCP connection to Relay Server Make sure that you have a TCP connection to the Relay Server You can find the Relay Server IP address in the licence file You can verify the connection for example via trying to open a telnet connection from the connector machine to the Relay Server as follows Example Telnet to relay server port 7171 using command line command te net relayserver com 7171 2 4 2 Defining Outbound Connection Port The license file may include more than one port that the push connector can use to connect to the relay server You can remove some of the options to force the Push Connector to use a certain port only Please note that you cannot add ports to the list as the ports are defined in the Relay Server So if the license file defines Relay Server ports 7171 9191 and 80 then the connector will try each one of these ports until it gets a direct TCP connection to Relay Server It will choose the first port which enables connection to Relay Server 2 4 3 Push Connector Installation 19 TEL LA Telia Mobil Mail Push C
10. connector service account is done as follows Log on to the computer running Exchange as Administrator Go to Start gt All Programs gt Microsoft Exchange gt Active Directory Users and Computers Select the Users folder and on the Action menu select New gt User The New Object User dialog will appear Enter details of the privileged user account for example privuser in the First name and User log on name fields Click Next 11 New Object User e Create in camtest ticato local Users First name privuser Initials Last name Full name privuser User logon name privuser camtest ticato local User logon name pre Windows 2000 CAMTESTS privuser TELA Part of TeliaSonera Group Figure 3 Creating New User Account for the Push Connector Enter the password and tick the Password never expires box Make sure that all other boxes are unchecked Click Next New Object User e Create in heltest ticato local Accounts Internal Private Password eeeeecce Confirm password COIT C User must change password at next logon C User cannot change password Password never expires C Account is disabled Figure 4 Set Password Leave all the fields with default values and make sure that the Create an Exchange mailbox is ticked Click Next 12 TEL LA Part of TeliaSonera Group New Object User e Create in camtest ticato local Users
11. disappear from the outbox after the mail has been delivered to the Push Connector and it has informed the Relay Server about this Thus the delays of email routing between the Relay Server and the corporate email server may cause the emails to stay in the outbox for a long time I m using MS Exchange 2003 server and adding users causes some users to go into error state This is known problem in Microsoft Exchange 2003 and MAPI connections prior to the latest patches Please see chapter 2 2 and upgrade to the specified version 49 TEL LA Part of TeliaSonera Group 6 2 Additional support If you are experiencing problems with Telia Mobil Mail please contact your TELIA MOBIL MAIL reseller for additional support When submitting a support request please include the following information in the request to enable us to help you faster O O O O O Your name Company name Reseller operator name if applicable Privileged user email address Environment information Exchange Domino server version Outlook Notes version used on the connector server Telia Mobil Mail edition and version Mobile device type and version Affected user s email address es e Description of the problem O Oo oo oo 0 Is this a new or existing installation What happened detailed steps What did you expect to happen When did the problem occur Email appointment subject where the problem occurred How to reproduce the pro
12. programs to display menus and dialogs in their native language It does not affect Unicode programs but it does apply to all users of this computer Select a language to match the language version of the non Unicode programs you want to use Emer J APESE Si Code page conversion tables EI 10001 MAC Japanese 10002 MAC Traditional Chinese Big5 10003 MAC Korean 10004 MAC Arabic v 10005 MAC Hebrew Default user account settings C Apply all settings to the current user account and to the default user profile DK J Cancel Apply Instructions LA M FA Open Control Panel gt Regional and Language Options Open Advanced tab Select the used language from the drop down list in Language for non Unicode programs Click OK If this setting is not set the messages sent through the service may have characters replacing original ones 2 3 2 Creating a service account privileged user Please note that granting the privileged connector account appropriate privileges is the most important step of installation and granting insufficient privileges will cause problems later when running the service The service is designed to perform operations such as reading sending and deleting emails and needs permissions to do so Shortcuts and workarounds such as granting delegate access from the Outlook client do not work Creating the push
13. so if the device is off for 3 days the mails from the first day will not be forwarded when the device is turned back on Note that there is a related setting on the device called Days to store emails The device setting controls how old emails are deleted from the device to save memory 3 7 8 Changing User s Mobile Device When a user wants to change their mobile device and start using the Telia Mobil Mail service on the new device the user account in the Push Connector needs to be reset and activated again with an activation code from the new client installation A new activation code is required to minimize the risk of possible denial of service attacks and enforce strong security practices Please read chapter 3 7 3 for instructions to reset a user account 3 8 Changing the Content of Automatic Email Messages Sent to End users The Push Connector sends preformatted emails directly to end users in certain situations The content of these email messages can be changed easily in order to inform the users about what to do in a specific situations 34 TEL LA Part of TeliaSonera Group Preformatted email messages are stored in RTF format in the Templates directory of the Push Connector Program Files TELIA MOBIL MAIL Push Connector Templates The content of the emails can be easily updated by editing these files with a normal document editor supporting RTF format The predefined automatic email files are e Welco
14. user by user see chapter 2 3 4 For instructions how to check that you have sufficient privileges see section 2 4 1 NOTE Make sure that the privileged user is not a member of the Domain Admins group or adding users to the server will fail later on In some cases there can be conflicting access rights due to different settings on a higher level Privilege defaults may also change between mail server versions so when you upgrade always check the privileges In Exchange 2003 please ensure that the privileged user account has the following rights to each user s mailbox that will be using the Telia Mobil Mail service e Administer Information Store e Send As e Receive As Check this by the following procedure 1 Open Start gt All Programs gt Microsoft Exchange gt System Manager 2 Open Servers gt Your Server If you are using several Administrative groups you find this setting under Administrative groups gt Your Group 3 Right click on Your Server and select Profiles 4 On the Security tab select the user or group 5 Verify that the appropriate privileges see above are checked as allow 14 TEL LA Part of TeliaSonera Group C EX1 Properties click Advanced Diagnostics Logging Public Folder Referrals Details Directory Access General Locales Mailbox Management _ EONI cree mg 7A o S i RPC HTTP Policies _ Security Full Text
15. 1 Client Upgrade Compatibility The table below describes how the upgrade can be done from earlier versions of Telia Mobil Mail Telia Mobil Mail Version Upgrade to Telia Mobil Mail Enterprise Edition 5 2 V 5 0 The new version can be upgraded on top of the existing installation Existing 5 0 clients will work but clients should be upgraded to 5 2 to benefit from the new features It is recommended to activate only 5 2 clients to the Push Connector V 4 0 The new version can be upgraded on top of the existing installation Existing 4 0 clients will work but clients should be upgraded to 5 0 to benefit from the new features All new clients activated to the push Connector must be newer clients Push Connector does not accept activation codes from 4 0 or older clients NOTE Clients and connectors are upgradeable only using the same branding product name If you have version 4 0 client with brand X and 5 0 with brand Y then you can not upgrade directly and will need to reinstall 4 4 2 Upgrading the Telia Mobil Mail Push Client The client upgrade process will differ slightly depending on the used mobile device Please follow the instructions below to upgrade the client software The recommended option to deliver the clients are to either download them from a web site or by sending the new client installation as an email attachment For details please see the client user guides 40
16. 2 TEL LA Part of TeliaSonera Group Resolution 1 2 3 5 1 3 Check the Relay Server connection status from Push Connector Management Console see chapter 3 5 1 a If it says Connected the connection is OK b If it says Not connected then you need to verify TCP connection to Relay Server see chapter 2 4 1 After you have fixed the connectivity to Relay Server restart the connector so that it tries to resend the request to Relay Server again If the user account goes to Ready to install state in a minute then the issue is resolved If not then the connectivity to Relay Server is not corrected yet and you must continue troubleshooting the connection User account stays in Installing state in the Push Connector Sometimes after activating a new user account in the Push Connector the user account stays in Installing status for a long time This user status means that the connector has sent a Provisioning Message to the Push Client and waits for a Provisioning Response Message from the client Connector goes to Started state only after it has received the Provisioning Response message back from the client Possible reasons for staying long in Installing status are 1 Push Connector is not connected to Relay Server and can not send the Provisioning Message to Relay Server immediately Provisioning Message is on its way to Relay Server So Relay Server has not receiv
17. CONNECTOR curici ione EE A a A nee A E 21 2 6 INSTALLING PUSH CONNECTOR MANAGEMENT CONSOLES ssssssssrrssssrnrrrresennnrrrreesnnnrrreeens 22 3 PUSH CONNECTOR ADMINISTRATION ccccccssscesceesccesceesceesneeseeesnens 24 3 1 LAUNCHING THE TELIA MOBIL MAIL PUSH CONNECTOR MANAGER 24 3 2 CONNECTING TO PUSH CONNECTOR SERVER cecccccsccee eens eee enee eens eee ease ee naeeneaaeeeeaaee tenant nana 24 3 3 RELOADING CACHED USER LIST FROM EMAIL SERVER cccccesceeesceeeesaeeeesaeeeeseeeeeaaeeteaaeeeaees 26 3 4 REINSTALLATION OF PUSH CONNECTOR 2 esccceccee ee ee ee ee eee een ee seen nee eens eee ne eee SSA EERE S EE tena EE EEE 26 3 5 CONNECTOR SETTINGS gege ee EEN de 26 3 5 1 Connector Informationerne e e EEA E EES 26 3 5 2 General SCUIN G8 ee Ee NEE NE NE EEE ENET NRE EANNAN 27 3 5 3 DEE 27 3 5 4 EE 28 3 6 PUSH CONNECTOR LOGS oeeececccee cece eee nee a DEAE EDDA EAE D EEE D EE a EEE E EERE EE EES 29 3 6 1 Used Log Files Gnd their Loca ON rsrsrsrsrs napere saeni r AEE RES TEE EEEO E aeni 29 3 6 2 EE 29 3 6 3 Archival of Logs Files if Push Connector Fails To Kespond 29 3 7 USER ADMINISTRATION Ne NNN NEEN iors NENNEN NEEN ENNEN NA NNN ENNEN Ne ENNEN NN NEEN d NN de 30 3 7 1 PAGING EE 30 3 7 2 Le 32 3 7 3 RESCUING USETS iroso i Bacto Gitaeta oe Hird E Mitte Thawte EES eaten He elects 32 3 7 4 e 32 3 7 5 LOCKING a DeVICE vers cies sestenicintda teh a E ATE Wein E Eed anh geed eege 33 3 7 6 REMOVING TE 33 3 7 7 Viewing and editing user pr
18. In the From this location text field select your domain In the Enter the object names to select text field add the user account you created and click Check Names Click OK to confirm Select Users Computers or Groups Select this object type Users or Groups Object Types Erom this location smartner local Enter the object names to select examples exampleprivuser exampleprivuser smartner com Check Names es H Figure 9 Select Users Computers or Groups 7 Grant the privileged user the Log on as a service rights Go to Start gt Control Panel gt Administrative Tools gt Local Security Policy and select Security Settings gt Local Policies gt User Rights Assignment 16 TEL LA Part of TeliaSonera Group fi Local Security Settings File Action view Help e Mm x R BA Security Settings Account Policies 8 Generate security audits LOCAL SERVICE NE Local Policies 88 Impersonate a client after authent Administrators SER D Si Si e 88 Increase scheduling priority Administrators 29 Goen a Stad and unload device drivers Administrators 3 Software Restriction Policies Sei ees og on as a service SMARTMERLOCAL p a IP Security Policies on Local Computer Bg Manage auditing and security log Administrators RE Modify Firmware environment values Administrators 88 Perform volume maintenance tasks Administrators Ra Profile single process Administrators Pow R
19. Indexing Monitoring Group or user names 84 Exchange Domain Servers Exchange Domain Servers ANOS RNOS BNIS RNTS E AlwaysOn Service Account AlwaysOn corp com E DEE es elan AE NAS Le yry corp com d eis P 5 x J SE Permissions for AlwaysOn Service Account Allow Deny Administer information store Oo is Create named properties in the information store F View information store status Fj F Receive s O Send As O E Special Permissions A For special permissions or for advanced settings Figure 7 Account Privileges 12 Go to section 2 3 3 to give the privileged user account the Log on as a service rights If this is not set the installation program will report an error stating could not start system services You can then also ignore this error and set these permissions from Windows Services properties 2 3 3 Running the Push Connector as a Service You now have to make sure that the created privileged user account has the Log on as a service rights on the Windows 2003 server the server that used to install and run the Telia Mobil Mail Push service This is done as follows 1 Grant the privileged user local administrator permissions Using an account with local administrator permissions for example the local Administrator account or an account which is a member of the Domain Admins group log on to the server where you plan to install the Telia
20. LA Part of TeliaSonera Group its message queue to wait until the device connects again The messages in queue are stored in encrypted format When device connects again Relay Server will first push all queued messages to the device and immediately notify the connector that the device is active again After this event Push Connector compares the current mailbox state and the state when user was last connected and replicates the current state to the device If a mobile device is disconnected for a long time and there are queued messages in the Relay Server message queue then Relay Server clears old messages from the queue automatically and they will never be delivered to the device By default Relay Server clears queued items older than 5 days 1 3 Secure Communications via Relay Server The protocol used in communication between the Push Connector and Relay Server uses standard FIPS compliant AES encryption The primary transport protocol to Relay Server is a plain TCP connection TCP connections from Push Connector through the Firewall are only opened towards the Relay Server and therefore there is no need to open any ports in the Firewall for inbound connections The Push Connector only uses outbound connections and never acts as a server towards the Internet TCP connection is established only after a successful challenge response authentication between Push Connector and the Relay Server Both Relay Server and Push Connector store a c
21. NS coisicrstelueciiucsvsancieavnansneauswnsieiurgeinedyardueris lated E Re et 42 5 1 1 Relay Server connection status is Not connected in the Push Connector 42 5 1 2 User account stays in Adding User to relay server state in the Push Cougector 42 5 1 3 User account stays in Installing state in the Push Connechor 43 5 1 4 Delays in Message Delivery EE 44 ILS Characters not shown correctly in the miessdgeg 44 5 1 6 User Accounts going into Error state in Push Connechor 44 5 1 7 Push Connector stops working after the password for the connector user account privileged user is CHAN EE 45 5 1 8 Management Console opens empty after Push Connector installation 45 5 1 9 Management Console is not Starting ccccceccescceseesceeseeesetesevececececseeeseeeaeeeaeesecseeeseeeaeeeaeseaesneeseeeeeeeaeeeas 46 5 1 10 Uninstalling Push Connector leaves old settings in the Regie 46 5 1 11 Server Information in the License key do not match 46 5 2 GENERIC CHECK PROCEDURES FOR A PUSH CONNECTOR INSTALLATION s sssssesrssrserrrserrrserent 46 5 3 EXCHANGE ENVIRONMENT SPECIFIC ERROR SITUATIONS sirsiciwiusduiviarsieivevumniecnmvesncoiers 48 5 3 1 Upgrading from Exchange 2000 to 2003 causes MAPI errors in user accounts 48 5 4 TROUBLESHOOTING PUSH CLIENTS ANERER EE EAEE EES SAEEERRAAEREAE werent vier ANAREN AA 48 6 ADDITIONAL SUPPORT AND FAOS RER RRE KREE ER RER ERR ERR ERRE RER RER E REN 49 6 1 FREQUENTLY ASKED QUESTIONS cccccseceeeeee
22. OTE Check that there are no conflicting access rights blocking the mailbox access on a higher level in the Active Directory hierarchy 2 4 Installing the Push Connector Before you install the Push Connector please contact your TELIA MOBIL MAIL Reseller to get your license file You will be prompted for the license file when you run install the Push Connector Manager 18 TEL LA Part of TeliaSonera Group 2 4 1 Prerequisites for Installing the Push Connector Important Prerequisites 1 Privileged user Make sure that you are logged onto the Windows 2003 server where you plan to install the Telia Mobil Mail Push Connector as the privileged user 2 User account access Make sure that you have access to all email accounts on the domain using MS Outlook To verify this open Outlook If this is the first time Outlook has been run under the privileged user account you will have to follow a series of prompts 1 Select Corporate or Workgroup mode and open the mailbox of the privileged user 2 Once Outlook has been opened select File gt Open gt Other User s Folder 3 Select the inbox of any intended Telia Mobil Mail end user and click OK If the user s inbox can be accessed then you have successfully configured the privileged user account 3 Log on as a service Make sure that that you have Log on as a service rights To confirm this 1 Go to Start gt Settings gt Control Panel gt Administrative Tools gt Local
23. P IP networking network settings in Control Panel settings Check system information and ask the Upgrade the system as required IT administrators what the machine specs are Check that they correspond to the requirements set in the installation guide Part of TeliaSonera Group 47 TEL LA Part of TeliaSonera Group Check that network Get the network configurations from Move the connector machine connection to the network administrators closer to the Exchange in the Exchange server is network good and reliable Check that the connector is in the Same LAN gt 10 Mbps with Exchange Server and that the Exchange is not far away geographically Check that there are no packet losses ping in between connector machine and the Exchange Check that ping round trip time is less than 10ms to the server Language setting for Check that language setting for non Select the language that is used non unicode programs unicode programs is set correctly in this service lopening Control Panel gt Regional land Language Settings gt Advanced 5 3 Exchange Environment Specific Error Situations 5 3 1 Upgrading from Exchange 2000 to 2003 causes MAPI errors in user accounts The default active directory security settings change from Exchange 2000 to Exchange 2003 Check Active Directory privileges for the Service Account privileged user The original privileges may have been changed when upgrading Exchange F
24. Part of TeliaSonera Group Telia Mobil Mail Enterprise Edition Microsoft Exchange Release 5 2 User Guide Installation and administration Guide Document version 1 4 TEL LA Part of TeliaSonera Group Table of Contents TABLE OF FIGURES wicitciccccecn tec cect ceciec tek Eege 4 1 INTRODUCTION WE 5 1 1 How TELIA MOBIL MAIL WORKS NEEN 5 1 2 HOW PUSHiCONNEGTOR WORKS ag Ee Ae ee ENNER EE EE a EN 6 1 3 SECURE COMMUNICATIONS VIA RELAY SERVER scccccceeecee tees e eee ee ee eens ee eens e ee eaee tenant tnaaeeeeaanees 7 2 PUSH CONNECTOR INSTALLATION eessen 8 2 2 INSTALLATION QUICK STEPS E 8 2 2 SYSTEM REQUIREMENTS age R ENN NN ENN GON NNN NEEN ENNEN ENKE HN RENE ENNEN ENK EEEN NNN NR EEES 8 2 2 1 Checking Network Latency to the Email Seet 10 2 3 PREPARATIONS FOR INSTALLING THE PUSH CONNECTOR 10 2 3 1 Setting Non unicode Language siseiereisieiginrene irei teei enia erorri neni iede n iae e eie ETa s ee raea ani Eke GE 10 2 3 2 Creating a service account privileged user Il 2 3 3 Running the Push Connector AS a Service scccsccescesseeseeseceseceseceseesseeaseesseesecesecsseeseeeseceaeenseseeeseeeeseeeaeeegs 15 2 3 4 Granting Mailbox Access User by User 17 2 4 INSTALLING THE PUSH CONNECTOR sssssssssssssnrrrrrnsnnnnrrrerennnnrrrrrnnunnrrrrennunrrrrenannnurerenn 18 2 4 1 Prerequisites for Installing the Push Counechor 19 2 4 2 Defining Outbound Connection Pont 19 2 4 3 Push Connector EE 19 Seit UPGRADING THE PUSH
25. TEL LA Part of TeliaSonera Group 4 4 2 1 Upgrading Push Client on Symbian Devices Symbian clients can be upgraded by running the SIS SISX installation file on the phone It will automatically update all necessary files while keeping existing settings 4 4 2 2 Upgrading the Windows Mobile client Windows Mobile Pocket PC client can be upgraded by running the new CAB installation file on the phone It will automatically update all necessary files while keeping existing settings 4 4 3 Uninstalling the client Please check the device specific documentation for uninstall instructions 41 TEL LA Part of TeliaSonera Group 5 Troubleshooting This chapter describes basic troubleshooting instructions in some typical problem cases 5 1 General Problem Situations The following subchapters provide information about common problem situations and how to resolve them 5 1 1 Relay Server connection status is Not connected in the Push Connector This means that Push Connector is using direct TCP connectivity to Relay Server but currently the connection is not available Typically the reason is that the connector has been disabled from Relay Server or there is a temporary outage in the network or the firewalls are blocking the connection Resolution 1 Restart the Push Connector and check the connection status again to see if this recovered the connection If not continue to perform the checks listed below Check t
26. ally copied and named as EnterpriseServerLog 2005 11 12 16 12 wd zip Thus it is easy to collect the log files containing activities before each exception situation just by collecting the log files with similar timestamp in the file name 3 7 User Administration This section describes the user actions that can be performed with the Push Connector The following actions are available in the Action menu Enter activation code Activate by e mail Clear Error Reset user Clear Device Remove user s Add users Properties 3 7 1 Adding a user Push Connector adds users from a cached user list Global Address List which is loaded from Exchange Server If you have added new users to the server but they are not visible in the cached user list reload the user list from server The same cached user list is used also to search recipient addresses for emails as a remote search from clients To add a user do the following 1 Select the Users item in the left hand pane 2 Select the Add users from the Action menu 3 Select the user s from the Global Address list and click OK Repeat the procedure for all users you wish to add 30 Add users Type Name or Select From list Name defetest Demol Cam Demo Demonstrator Demo Cam Demo3 Cam Demo4 Cam DemoS Cam DRS Alert Duality 1 Duality 2 Duality 3 Duality 4 Duality 6 Mail address defetest smartner local demolcam smartner dem
27. and Activation Process Detailed step lists for installing the different clients are available in the User Guides for each mobile device type At the end of the device installation process an Activation Code will be displayed The Activation Code that should be sent as a response to the activation email or entered for this user in the Push Connector Manager To manually enter the user specific Activation Code to the Push Connector do the following 1 Select the user and select Enter activation code on the Action menu The following screen will appear Activate Demo1 Demonstrator You should now start the client on your device It will display your unique activation code which you should now enter below After a valid activation code has been entered you can click OK to activate the client The activation code is composed of 8 groups of 5 characters and contains only the capital letters 4 2 and numbers 2 9 Figure 22 Activating user 2 Select I would like to activate by entering the activation code now and type in the Activation Code that is shown on the mobile device screen The Activate by email action allows you to send an activation email to a user The email prompts the user to install the client if not already done and to reply to the message with the activation code To request for the Activation Code directly from the user by email do the following 38 1 TEL LA Part of TeliaSonera Grou
28. ar entries and contacts This action also deletes the encryption key from the device NOTE Using the Clear device action deletes all synchronised data including emails calendar entries and contacts from the device as well as the encryption key After performing this action the client software needs to be reinstalled for the service to continue Steps to clear a device 32 TEL LA Part of TeliaSonera Group 1 Select the user or users for whom the device should be cleared 2 Select Clear Device from the Action menu and click OK to confirm The Push connector will then send out a protocol signal to command the push client to clear device data 3 7 5 Locking a Device Remote locking is currently available only for devices using Symbian S80 client software such as Nokia 9300 and Nokia 9500 If a user is using Symbian S80 type of push client then the Push Connector shows Lock Device option in the action list When the device is locked remotely the user can not use the device at all before a pre defined lock code is entered Locking of device from Push Connector requires that user has set the lock code in his device This is done in Device security settings Control Panel gt Security gt Device security changing the Lock code value for the device Assuming that user has set the lock code of the device then the device can be locked remotely as follows 1 Select the user whose device should be locked 2 Sele
29. below specifies the overall system requirements for installing and running the Push Connector Machine for the Push Hardware 0 1000 users Connector installation e Intel gt 1 GHz CPU Enterprise Server e RAM Min 512 MB This amount is sufficient for organizations up to 50 000 employees employees meaning entries in the GAL For larger organizations the minimum recommendations are as follows 50 000 100 000 in GAL 1GB RAM 100 000 lt 200 k in GAL 1 5 GB 200 k lt 300k in GAL 2 GB gt 300k in GAL 22 GB On the minimum configuration you can run up to 250 users meaning users of the service on the Push Connector After that add 256 MB for each 250 users added to the Push Connector Please note that these recommendations are estimates and may depend on the data in each GAL entry For better performance it is recommended to add more RAM than the minimum requirement e Itis recommended to have one Push Connector per 1000 users and to balance the users evenly across Connectors e 100 MB free disk space Operating system e Windows 2000 Server SP3 or higher e Windows 2003 Server e Windows XP Professional Installed additional software D Microsoft Outlook 2000 or e Microsoft Outlook 2003 NOTE Outlook XP should NOT be used It is recommended to use English language versions of the operating system and Outlook client software Microsoft does not recommend running Outlook on the same machine with Exchange or Domain
30. blem What works Please include also log files from the connector and clients if possible Push Connector Windows phones Symbian phones See section 3 6 for information about the Push Connector log file locations Windows phones have the log file s in the root directory ExmController txt The Duality log txt can be seen by viewing the settings in your phone s Duality client or selecting Menu gt Tools Choose View log You can view copy read save or beam the log to another machine 50
31. ception is registered as an instant exception Zero value means no instant exception counting Maximum number of consecutive instant exceptions before putting service on hold This setting specifies the maximum amount of consecutive instant exceptions before a recovery wait is performed Maximum service memory usage This setting specifies how much memory the Push connector service can use If the limit is exceeded the server is restarted Ping interval This specifies how often the watchdog pings the Push Connector Maximum time to wait for ping response This setting specifies the time within which the server must respond to the ping request The server will be restarted if this time limit is exceeded Zero value means no pinging Maximum number of consecutive ping failures When the number of consecutive timed out pings reaches this value the server is shut down forcefully Maximum time to wait for the service to stop gracefully The time in which the server must exit as a response to the stop message from the watchdog The server will be shut down forcefully if this time limit is exceeded Maximum running time for the service If this time limit is exceeded the server is restarted Zero value indicates no limit Preferred hour of day to restart the service The default value 1 specifies to reset at any time Logging Settings Part of TeliaSonera Group The Push Connect
32. command on the push connector machine If the returned IP address is different than the one in License File change DNS registry or make the correct DNS mapping in local host file 5 2 Generic Check Procedures for a Push Connector Installation The following table show general checks that verify if the connector is installed correctly What to Check How to Check What to do if check not Problem area passed 46 Windows account running the Push Connector Check that the Push Connector is running Outlook installation land default connector mailbox Check connector laccess to other user s mailboxes Check that the Push Connector Manager s loperating system is correct version Check that the connector machine has fixed IP address Check that the connector machine has sufficient resources TELA Logon to the connector machine using Logon with a different windows the connector user windows account user account Most probably the connector was not installed using Check that the TELIA MOBIL MAIL he windows account you are Push Connector Access Manager and __jusing Management Console Programs are available the start menu and that the If the correct account cannot be user account running the Push used reinstall the connector and Connector service is the one you used be sure to use the privileged user to logon to the connector machine account during the installation Check by pressing CTRL ALT
33. ct Lock Device from the Action menu and click OK to confirm The Push connector will then send out a protocol signal to command the push client to lock the device Device will be locked immediately when the message arrives to the device 3 7 6 Removing a user The Remove user action allows you to permanently remove a user from the service s To remove a user do the following 1 Select the user or users that you wish to remove 2 Select Remove User from the Action menu and click OK to confirm 3 The user has now been permanently removed from the Push Connector 3 7 7 Viewing and editing user properties The Properties contain a number of basic read only and editable settings for the user Multiple users can be edited at a time The properties dialog is opened by selecting the user and selecting Properties on the Action menu The following settings are available General Display name This is the name of the user shown in Push Connector user list Mail address This field shows the user s email address Client ID This is a unique identifier by which the Relay Server identifies the client It is used for support purposes 33 TEL LA Part of TeliaSonera Group Device Type This is an informational field which shows the type of mobile device being used The field is automatically filled Client version This field shows the SW version on the mobile device User language Select one of the languages to be used as defaul
34. directly and trying to identify special looking emails or other items Suspected items can be moved to folders which are not monitored by the Push Connector to resolve this case 5 1 7 Push Connector stops working after the password for the connector user account privileged user is changed If the password for Push Connector user privileged user is changed then the password must be changed to all the Windows services that run as a part of the Push Connector To resolve this situation open Services list from the Control Panel of the Push Connector machine and reset the new password to all Push Connector services found in the list Then restart the services 5 1 8 Management Console opens empty after Push Connector installation This may happen if you have many user accounts in the system having similar name as the privileged user account created for the connector 45 TEL LA Part of TeliaSonera Group Check EnterpriseServerLog txt and GalProviderServerLog txt files for the mention of error 80040700 This error happens if there are usernames which begin with the same characters E g if you are attempting to use privuser and Exchange already has privuser2 and privuser3 defined To resolve this issue use another username for the connector user account 5 1 9 Management Console is not Starting Push Connector authenticates all Management Console users against the Active Directory using connecti
35. e Profile system performance Administrators RE Remove computer from docking st Administrators Pow Re Replace a process level token LOCAL SERVICE NE Re Restore Files and directories Administrators Back Re Shut down the system Administrators Pow 8 Synchronize directory service data Figure 10 Group Policy 8 Double click the Log on as a service entry A Properties dialog with security setting tab will appear 9 Click Add user or Group The Select Users Computers or Groups dialog will appear 10 In the Enter the object names to select text field add the user account you created and click Check Names Click OK to confirm Select Users Computers or Groups Select this object type Users Groups or Built in security principals Object Types From this location smartner local Enter the object names to select examples exampleprivuser exampleprivuser smartner com Check Names Figure 11 Select Users or Groups You are now ready to install the Telia Mobil Mail Push Connector as specified in chapter 2 4 2 3 4 Granting Mailbox Access User by User This section is optional and you only need to make the changes explained here if you were not able to give privileges as outlined in section 2 3 2 As described there the default access rights 17 TEL LA Part of TeliaSonera Group configuration for the privileged connector user account grants connector the access to al
36. e user s Inbox You must not install the user s Push Client until that user s state has changed to Ready to Install 4 The user or users have now been added to the Push Connector The user s state will remain as Ready to Install until the Push Client is installed to their mobile device Installing and activating the client on a mobile device is explained in chapter 4 5 When the Push Client has been installed and activated the user s state will change to Enabled 3 7 2 Clearing an error state The Clear error action lets you reset the error state of a user An error state might occur for instance when a user exceeds their mailbox size limit Errors are also automatically cleared at a set interval by the server 3 7 3 Resetting users The Reset user s action allows you to reset the user defaults such as they are when the user is added to the server This feature should be used for instance when re installing the mobile client software for an existing user Resetting a user changes a user s state to Ready to Install To reset a user do the following 1 Select the user or users that you wish to reset 2 Select Reset User from the Action menu 3 Re install the client to the device 3 7 4 Clearing a device The Clear device is an action to be used when the device has been lost or stolen to minimise the security risk This action deletes all the data that has been synchronised to the device such as emails calend
37. ed Login Login failure Logout AddUser ActivateUser ActivateUserEmail ClearError ResetUser ClearDevice RemoveUser StopConnector StartConnector UpdateProperty These log files are all written in the working directory of the Push Connector which is normally under C Program Files TELIA MOBIL MAIL Always On Mail Push Connector Management Console uses the following log file e ManagementClientLog txt this log is written by the Management Console The activities and errors of the Management Console are written into this file 3 6 2 Archival of Log Files Each log file is archived every time the Push Connector service restarts The log files written before the restart are archived by adding the date and time to the filename EnterpriseServerLog 2005 12 31 18 42 zip to them Note that the timestamp comes from the time when the file was backed up i e when the server started up again not from the last line written to the file At start up log files with a timestamp older than 15 days are deleted 3 6 3 Archival of Logs Files if Push Connector Fails To Respond 29 TEL LA Part of TeliaSonera Group In the event of an unexpected Push Connector exception its main log file EnterpriseServerLog txt log is archived automatically for troubleshooting with timestamp information in the file name As an example if the Push Connector causes an exception on November 12 2005 at 16 12 PM the log file written by that is automatic
38. ed the message and can not push it to the Push Client The client is not connected to Relay Server check that it shows the Activation Code on its screen So the Relay Server is not able to Push the message to the client The client is connected but to a wrong Relay Server instance So the correct Relay Server instance can not push the message to the client The client has received the Provisioning Message but Provisioning Response is still on its way to Push Connector So everything is OK on the client side but the connector does not know it yet The picture below illustrates these problem areas Push Connector Exchange Domino server Packet data e g GPRS TCP i Relay Server I I I I I I I 43 TEL LA Part of TeliaSonera Group 5 1 4 Delays in Message Delivery If the service works well and the Push Client and the Push Connector are directly connected via TCP to the Relay Server the messages from client to connector should go in seconds The table below presents the most common reasons and resolutions for delay problem Reason Resolution Push connector has internal errors or Check that the end user account is not in Error problems with connectivity to Email state in the push connector resolving Errors server and thus is not able to provide state is described in other chapter messages as fast as it should g 5 Check that the network to email server i
39. ent software 2 6 Installing Push Connector Management Consoles The Push Connector Management Console can be installed on separate PCs from the Push Connector to enable remote management of the server The main benefits are The Push Connector can be remotely administered by the administrators from any location on the corporate LAN The Push Connector Management Console can be used to administer several different Push Connector instances Management rights can be delegated through standard Windows Domain user rights management The Push Connector administrator does not need to have access to the emails in the Exchange server through the privileged user This permission is restricted to the Push Connector service only The Management Console is installed automatically on the Push Connector Server To install the Push Connector Management Console on other computers follow these steps 1 Log on to the Push Connector with the Push Connector service account privileged user 2 On the Push Connector Server go to Start gt TELIA MOBIL MAIL Push Connector gt Access Manager 22 Part of TeliaSonera Group E Management access manager E The Following list contains the users and groups that are allowed to access the management service Display name Full name H exampleprivuser SMARTNERLOCAL exampleprivuser Figure 16 Access manager 3 Add the User or Group that needs access to the Push Connector Hint For easier administra
40. evious version installed If you are using 4 0 a prerequisite for the upgrade is that you acquire a new license file from your reseller New license is not required if you are installing on version 5 0 or 5 2 End users may be in any state in the service during the upgrade Existing users can use the new features only after the client application on the mobile device is updated as well Steps to perform the Push Connector 5 2 Enterprise Server upgrade 1 Log on to the connector computer as the Windows user that is running the connector You can check this by opening the Telia Mobil Mail Connector Manager program from the Start Menu If the program starts you are logged in as the correct user 21 TEL LA Part of TeliaSonera Group Start the installation program of the Telia Mobil Mail 5 2 Push Connector Installation program will update all relevant components and keep existing users and settings You will be prompted for a license key if upgrading from a pre 5 0 version Check that the upgraded connector services are up and running after the upgrade NOTE Automatic upgrade is not possible if Push Connectors have different branding i e product name You must upgrade the Push Connector with a newer push connector having the same product name or perform the upgrade so that the new connector is installed parallel to the old one and users are removed from the old one and added to the new connector when they upgrade the cli
41. f the application is shown instead If the user responds with an invalid Activation Code a new email is sent to the user describing the error and requesting the user to reply to the email with the correct Activation Code 4 3 Cloning Mobile Device Installations Telia Mobil Mail clients can be preinstalled on many devices by cloning one non activated installation to many devices In this way the application is easier to distribute So the Push Client application is installed only to one device and then that device installation cloned to other devices using third party mobile device management tools It is important to clone the application in the right state The client can not be fully activated and installed before cloning because then all the devices have the same user profile The right cloning stage for Symbian and PocketPC clients is different 39 TEL LA Part of TeliaSonera Group e Symbian Device cloning should be done right after the client installation program finishes The Push Client application itself must not be started at all before copying the application to other devices e Windows Mobile Device cloning should be done after you have run the client installation program until the License screen shows up Choose not to accept the licence and then it is ready for cloning 4 4 Upgrading from Previous Versions This chapter describes how to perform an upgrade from a previous Telia Mobil Mail installation 4 4
42. he Push Connector Management Console The outward connection to the Relay Server is via TCP IP 1 2 How Push Connector Works The Push Connector runs as a Windows service on a Windows Server machine in the LAN and constantly monitors multiple user mailboxes Push connector must be located close to the email server in the network so that the network latency and bandwidth are sufficient to manage multiple mailboxes at the same time Push Connector administration is performed remotely from a Management Console program which runs on a PC machine in the same LAN Administrators can manage many push connectors from the same console Also there may be many management consoles installed to manage the same connectors Push Connector constantly monitors only the mailboxes of active users All events in a user s mailbox are signalled to the Push Client immediately when the event happens Also all the events communicated by the Push Client are immediately applied in the user s mailbox Push Connector requests user connectivity status information from Relay Server once an hour by default So if user has been disconnected from the Relay Server an hour or more then Push Connector will notify this set user into Inactive state and stop monitoring the user s mailbox Push Connector keeps communicating events to the mobile device until it notices that the client is disconnected from Relay Server Thus Relay Server needs to store those messages in TEL
43. he used Relay Server IP address and port from general settings 3 5 2 Login to Push Connector machine machine where the actual Push Connector service is running and open Windows command prompt Run gt cmd 4 Try to open a telnet connection from connector machine to the Relay Server connector port with following command telnet lt relay server IP gt lt port gt a If the telnet connection is established the telnet shows an empty screen for a while this means that the connectivity to the Relay Server is in place If the connector is still not able to establish a connection then the Relay Server is not accepting connection from your connector and you must contact your Relay Server service provider b If connection is not possible then there is a network problem or firewalls blocking the traffic from Push Connector to this port at Relay Server You must check the network configurations in the LAN and possible firewalls in between 5 1 2 User account stays in Adding User to relay server state in the Push Connector This state means that Push Connector is communicating with Relay Server in order to check the license quota for the company and to get unique device ID and Relay Server authentication information for the new user Normally Adding user to relay server should take only a few seconds to complete but if it stays in this state for many minutes then there is most probably a connection problem to Relay Server 4
44. l mailboxes in Exchange Thus no additional access rights configurations are required when adding new users to the connector However in Exchange 2003 environments the full mailbox access permission is disabled by default and unless you can override this mailbox right otherwise you need to grant the rights user by user So if required it is also possible to grant the privileged user such user rights that it cannot access all the mailboxes and grant access to the mailboxes user by user as they are added to the service The following instructions can be used to grant connector the necessary access rights to one mailbox Open Active Directory user list Select the user to be added in the connector Open its properties and select Exchange Advanced page Click Mailbox Rights Add the privileged user account connector account in the list and grant Full mailbox access to this user see the picture below Click Apply LD GO r o Permissions for Touch Test 1 Mailbox Rights Name A Add Leg Exchange Services DEMO Exchange S Remove Le runner runner demo smartner com fP SELF Le Touch est Privuser touchprivuser dem vr 4 gt Permissions Allow Deny Delete mailbox storage oO Read permissions oO oO Change permissions o o Take ownership o o Full mailbox access ER o Associated extemal account o o Advanced Cancel Apply Figure 12 Mailbox permissions N
45. me rtf this message is sent to each end user after successful service activation e Activation rtf this message is sent to an end user if the connector is ordered to ask for the client activation code from the end user via email e ActivationBadCode rtf this message is sent to end users who respond to activation message with an invalid activation code e 6ActivationFailed rtf this message is sent to end user whose client activation via email has failed 3 9 Creating and Restoring a Backup of User Accounts Push Connector stores the user account information in the Windows Registry and partially also in the Push Connector Maps directory A backup of the data on the Push Connector is done by copying all user and server specific data The user account information from the Windows Registry also needs to be exported Note that when the accounts are restored any emails pushed after the backup are pushed to the device again These instructions can be used to extract user accounts from an existing connector Backup users from the Push Connector 1 Log on to the Push Connector machine containing the user accounts with the Push Connector Windows user account 2 Stop the Push Connector services 3 Export windows registry branch HKEY_CURRENT_USER Software TELIA MOBIL MAIL Always On Mail Push to a file using Windows Regedit application 4 Copy the user account files from the Push Connector Maps directory to your backup location The
46. nnection status This shows if the Push Connector is connected to the Relay Server using a direct TCP connection General Settings Part of TeliaSonera Group Click on Connector Settings and General Settings in the left hand side tree view to access the General Settings The following settings are available 3 5 3 System Language Sets the default language of the system Automatic recovery interval This setting controls how often the connector checks for users in error state and attempts to reset them in case they are in error state The user may go to error state for instance when the email quota is exceeded Default synchronisation interval This setting controls how often the Push Connector checks for new email With the default setting of 5 seconds there will be an average delay of 2 5 seconds before new email in the Exchange server is sent to the device Default synchronisation interval for over 50 100 200 users You can set a different synchronisation interval as the number of users grows Normally this would not be required in an Exchange environment User inactivity threshold This setting controls after which period of client inactivity the Push Connector stops forwarding emails to the Relay Server for the user The default is 60 minutes Docking address connector IP This setting tells where Pocket PC devices should dock when docked into cradle This should be the IP of the Pu
47. nnector Properties dialog 25 TEL LA Part of TeliaSonera Group 3 Click on OK and the Management Console connects to the Push Connector Make sure you have given the user sufficient privileges as described in section 2 6 or the connection will fail 3 3 Reloading Cached User List from Email Server Push Connector loads the Global Address List from the Exchange Server to its cache which is used to add users and to perform remote recipient address search from Push Clients The cached list is reloaded daily but it can be reloaded manually also selecting the connector icon on to Management Console clicking the right mouse button and selecting Reload user list from email server action 3 4 Reinstallation of Push Connector Reinstalling Push Connector can be done using the same license file on condition that the Push Connector has been uninstalled If the Push Connector has not been uninstalled or if uninstallation failed to free the licenses on the service provider server the service provider can reset the license manually on the Relay Server Note that reinstalling means that all users are removed from the Push Connector If the Push Connector is not uninstalled a new license file or license reset is required because the Authentication Key contained in the original license file is not valid anymore Push Connector uses the Authentication Key in the License File only during the first connection to Relay Server and then Relay Serve
48. o1 smartner com demo2cam smartner camdemo3 smartner camdemo smartner camdemoS smartner drsalert smartner com duality 1 smartner com duality2 smartner com duality3 smartner com duality4 smartner com Duality6 smartner com Selected users Pass Demo Demonstrator E Figure 20 Add users TELA Part of TeliaSonera Group When you press OK the status of the operation will be shown in the Management Console window It should go from Adding User to relay server to Adding user to Ready to install E Management Console default English U S Console Root Connector PDM TESTSERVER Wsers hi File Action View Favorites Window Help TAR EUR RG C Console Root Connector Local machine 3 Connector Settings Users a CC Modules Figure 21 Users in Management Console M User actions fi Properties Remove user s CF Add users Activate by e mail Enter activation code User actions A Standard Mj Demol Cam Esi Demo Cam Ready to install Adding user Information 25 complete Connected 31 TEL LA Part of TeliaSonera Group NOTE If a user has a large amount of email in their Outlook Inbox and Calendar events the state may remain as Adding User for several minutes until the Push Connector has finished processing the existing email The time that the state remains as Adding User will depend on the size of th
49. on to domain controller If this connection is not available then the Management Console can not be used unless the authentication is disabled To resolve this issue connectivity from the Push Connector machine to the domain controller should be checked and resolved If this can not be done the authentication can be disabled from the Push Connector by disabling Kerberos authentication from the registry settings of the Push connector machine This is done by setting Global Management Security Provider Configuration 127 0 0 1 Authentication value empty 5 1 10 Uninstalling Push Connector leaves old settings in the Registry This may happen if uninstallation is done with different user account that was used to install the push connector Make sure you are logged in with the same user with which you installed the push connector when uninstalling Old settings can also be removed from the registry manually under the current user s registry settings 5 1 11 Server Information in the License key do not match The Push Connector performs a DNS lookup for the Relay Server host name when installing the Push Connector and compares the resolved IP address to the IP address used in the Push Connector This causes problems if the DNS used at the Push Connector returns different IP address than the Relay Server s public IP address To resolve this check the Relay Server IP address host name in the Push Connector license file and perform nslookup
50. onnector is installed as a service on its host computer Once Telia Mobil Mail is installed the Windows services manager will administer it To install the Push Connector files follow these steps 1 Run the connector installation program the msi file 2 The InstallShield Wizard screen will appear Click Next 3 Once you have read and agreed to the license agreement click Next if Configure SEVEN Always on Mail Exchange SE EN Mail access configuration 1 of 2 Enter the password For the account to be used by SEVEN Mail The SEVEN Mail service will run as the currently logged on user Please supply the password for this account Tf this is not the account you want to use for the SEVEN Mail service you must first log on to the system as that user Run service as W2003 test1 Password for this user pe This account must be a local Administrator and have the Log on as a service user right For SEVEN Mail to Function correctly lt Back Cancel Figure 13 Access configuration InstallShield Part of TeliaSonera Group 4 An access configuration screen will appear Enter the password of the privileged user in the fields provided and click Next ji Configure SEYEN Always on Mail Exchange Duality access configuration Please provide information on the servers used by Duality Exchange server papaklop IP address of this machine has 168 1 154 Note this must be the add
51. onnector specific authentication key for this purpose Also the Push Clients use the same challenge response authentication towards Relay Server but the authentication key is of course unique for each device Third party VPN solutions can be used between Relay Server and the Push Connector to bring additional security but this is not necessary as the application protocol is end to end secured All application data delivered between mobile devices and connectors is end to end encrypted using 128 bit AES encryption These packages are communicated via Relay Server in a secure way but Relay Server is of course not able to see the content of the data being transported TEL LA Part of TeliaSonera Group 2 Push Connector Installation 2 1 Installation Quick Steps This section provides a list of steps to successfully install the Push Connector 1 Make sure your system meets the software and hardware requirements as described in section 2 2 2 Create a Windows user account with sufficient permissions This is described in section 2 3 Please note that without sufficient permissions the service cannot run 3 Install the Push Connector with Push Connector Manager as described in sections 2 4 2 5 4 Optionally install further Push Connector Management Consoles for remote administration as described in section 2 6 5 Enable service s for users using the Push Connector Manager as described in section 3 7 2 2 System requirements The table
52. operties esccesceeseesseesseeseeeseeeseceseeseeesecesseessonsecaecseeeseseseseaeseseseeesseeeeseneeess 33 3 7 8 Changing User s EE 34 3 8 CHANGING THE CONTENT OF AUTOMATIC EMAIL MESSAGES SENT TO END USERS sssssssssrrrrsssns 34 3 9 CREATING AND RESTORING A BACKUP OF USER ACCOUNTe 35 3 10 MOVING A PUSH CONNECTOR TO ANOTHER SERVER viscscccceccecsseeeesaeeeesaeeeegaeeeeaeeeeaaeeegaees 35 3 11 INCREASING THE AMOUNT OF LICENCES icceceeete teeter EEE EERE EES 37 4 INSTALLING PUSH CLIENTS eseu ENKER KREE EE EE EE EE EE En 38 4 1 INSTALLATION PACKAGES at EEN NEE EECHER EEN EA 38 TEL LA Part of TeliaSonera Group 4 2 CLIENT INSTALLATION AND ACTIVATION PROCESS si sscsvsiscuwsatvicimserscanerwrdecmnesisamsenNiteamrenes 38 4 3 CLONING MOBILE DEVICE INSTALLATIONS st ng eege e SG Neg REN EN EENE ERC e ege eg eER retten 39 4 4 UPGRADING FROM PREVIOUS VERSIONS EE 40 4 4 1 Client Up grade COMmpatidility ccccss cccies sicciesecesetetien iieiaeie ni pE NEEE EN ET tusvaseouteves 40 4 4 2 Upgrading the Telia Mobil Mail Push Client 40 4 4 2 1 Upgrading Push Client on Symbian Devices 20 0 cece esceseesseesseeeeeeseeeeeseeeceeeseseaeceaeeeaesseesseeeeseaeesaes 41 4 4 2 2 Upgrading the Windows Mobile chent 41 4 4 3 Uninstalling the Client siisccsscods caseiceessocosneasuavisat chatans E ea avens cause NEES EENS A 4 5 TROUBLESHOOTING cccccccceceeceeeeeeeeeeeeeeeeeeeeeeeegeaesageageageegeaaneeeaneae 42 5 1 GENERAL PROBLEM SITUATIO
53. or more information see end of chapter 2 3 2 which describes setting access rights to the connector user account 5 4 Troubleshooting Push Clients Please see the End user Guide document for instructions to troubleshoot operations in Push Clients 48 TEL LA Part of TeliaSonera Group 6 Additional Support and FAQs 6 1 Frequently asked questions Q A gt Pb Oo When I add a new user to the Push Connector the user s status does not change to Started A possible reason for this is that the Telia Mobil Mail Client on the mobile device is not running or the mobile device is out of packet data coverage Also if the activation email is not in ASCII Plain text only format the provisioning email may be rejected Why do emails not always arrive to my mobile device immediately when they come to my corporate mailbox even though the client is up and running without showing any warnings There are usually two reasons that occasionally may cause delays in the service 1 The email routing from your corporate email server to TELIA MOBIL MAIL Relay Server has delays This is typical for email routing systems especially when there is a lot of email traffic in the network 2 Your mobile device has gone out of packet data coverage temporarily and the Telia Mobil Mail Client has not yet recovered it automatically During Installation of Telia Mobil Mail Push Connector I get an error saying Please
54. or writes a number of logs while operating The following settings are available under Logging Settings Log level This setting defines which events are written into the log file The finer the log level the larger the number of events that are written A fine log level leads to log files of significant size consumes resources and slows down program operation because writing to the hard disk takes time For this reason it is recommended to use the fine levels only when investigating problems The following values are selectable e Fatal errors events which stop the program from functioning or a permanent loss of data e Errors events that may cause a loss of service e Warnings events that affect the user but do not cause any loss of service e Information events that are useful for an administrator or support person to know but is not a warning or an error e Data dump events that may be useful to an administrator and definitely useful to TELIA MOBIL MAIL Support Data dump UT packets PEC data MAPI Notes e Debugging messages events that are typically only useful to a developer e Fine debug finer granularity developer events e Tick debug This is the finest level of logging Log directory Allows you to specify the directory folder for saving the Push Connector logs 28 TEL LA Part of TeliaSonera Group 3 6 Push Connector Logs Log files are useful for troubleshooting and monit
55. oring how the connector is operating The log files should always be sent as part of support requests if there are problems with the Push Connector service You can also follow up the operations the push connector users perform The log files are by default located in the logs subfolder on the Push Connector computer In order to view them remotely from a Management Console they must first be downloaded by selecting the Connector in the tree view and selecting Download logs from the Action menu The logs are saved as compressed files in zip format 3 6 1 Used Log Files and their Location Push Connector uses the following log files e EnterpriseServerLog txt this is the main log written by the Push Connector service Push Connector writes its events and errors in this log file es WatchdogLog txt this log is written by a special monitor process that monitors the performance of the Push Connector and restarts Push Connector if necessary Automatic restarts and recoveries are reported into this file e GalProviderServer txt this is the log file for the Global Address List Provider This process is for keeping the address list up to date By default the address list is updated once every 24 hours e ManagementServerLog txt this log contains management server events such as user activities and debugging information e ManagementServerLog audit txt this log contains audit information such as user logins The following events are logg
56. ost common reasons and resolution Reason Resolution 44 TEL LA Part of TeliaSonera Group User s mailbox session has internal The most typical reason is that the connection to problems user s mailbox may get stuck due to network errors between the Push Connector and the email server Push Connector tries to recover these errors automatically but if it can t recover automatically restart the connector Check also the network quality to the email server see system requirements Permissions to read mailboxes are Access rights may be changed by someone else changed so that connector is not able which may cause this kind of problems to access user s mailbox anymore a 7 To resolve this issue check the mailbox access rights for the user mailbox which is in Error state The quota of the user s mailbox has If user s mailbox quota is exceeded it usually been exceeded causes an error in the Push Connector This is resolved by archiving or deleting items from the end users mailbox in the email server Invalid message in user s mailbox This means that the user has some item in the mailbox which is has a special format which the Push Connector is not able to interpret without errors Sometimes special message formats may cause an error state in Push Connector The item causing this problem may be identified by looking the Push Connector log file but also looking user s mailbox
57. p Select the user in the Push Connector Users view and select Activate by email from the Actions menu 2 A dialog will appear requesting the validity period during which the user must reply with the Activation Code in order for the Activation to be successful Activate Demo1 Demonstrator 4s a security measure the e mail activation must take place within a certain time period Please enter the maximum period below Maximum number of days to wait for response Ee v The activation message can be sent in several languages Please select the most suitable language from the list below Preferred activation message language System language v After you press OK the system will send an activation request to the selected user s If the users don t respond within the selected number of days their account will rever to the Ready to install state Figure 23 Email activation settings 3 Select the amount of time in days that the user has time to reply with the Activation Code and the preferred language and click OK The user will now receive an email requesting the Activation Code along with instructions on how to respond to it a If the user responds within the set time with the valid Activation Code the user state is automatically changed into Started and they can immediately start using the service The Telia Mobil Mail user interface on the mobile device will no longer show the Activation Code The current status o
58. r and the Push Connector negotiate a new Authentication Key that is used for all new connections So if you reinstall a connector with the same License Key Relay Server detects that the connector is trying to perform challenge response authentication with wrong key and rejects connection attempts When you request your Relay Server service provider to reset your connector license and provide a new one the Relay Server and connector have the same key in use for authentication 3 5 Connector Settings Under Connector Settings you find a number of settings to control the operation of the Push Connector There are three pages of settings General Settings Watchdog Settings and Logging Settings 3 5 1 Connector Information Click on the Connector item in the left hand side tree view to see information about the status of the Connector The following information is available Service status This shows if the server is running or if there is a problem Server version This shows the build number of the Server Total number of users This shows how many users have been added to the push connector Maximum users This shows the maximum number of users in the license 26 3 5 2 TEL LA Connector extra information This indicates any available troubleshooting information There may be several issues indicated if there are many internal problems so you may need to scroll to see them all Relay Server co
59. ress by which Duality clients can contact the Push Connector when docked InstallShield lt Back Cancel 20 TEL LA Part of TeliaSonera Group Figure 14 Email server configuration 5 Enter the IP address of the Exchange Server Host machine and the name of the Exchange Server in the fields provided and click Next This information is required for when Windows Mobile clients connect to the Push Connector when they are cradled ie Configure Smartner Duality Push Connector Exchange Relay server license Please specify the relay server license File location Please specify the location of the relay server license file in the Field below You should have received this file From your reseller as part of the purchase ifileserver filetransferplicense txt Browse InstallShield lt Back Cancel Figure 15 License file location 6 In the Relay server license screen browse to the location of the license file you received when you purchased the licences and click Next At this stage a TCP connection to the Relay Server is created 7 Click Install to begin the installation 8 The Installing Telia Mobil Mail Push Connector screen will appear 9 When the installation is finished the InstallShield Wizard Completed screen will appear 10 Click Finish to complete the installation 2 5 Upgrading the Push Connector This section describes how to upgrade the Push Connector if you have a pr
60. round trip time shown in the command output If the network latency is too big place the push connector machine closer to the email server in your LAN If there are many email servers in different geographical locations each location should have its own Push Connector Having small bandwidth or big latency to the email server may cause Push Connector to go in error state for one or more users time to time 2 3 Preparations for Installing the Push Connector A successful installation of Telia Mobil Mail Push Connector requires that a service account with suitable permissions is created for the service Without adequate permissions the service cannot run properly Creating the privileged user account is described in the following chapters You must have an Exchange server installed in order to install the Push Connector If you plan to install several Push Connectors one service account for each Push Connector is required Service account names should be unique across domains 2 3 1 Setting non unicode Language The default language for non unicode programs must be configured in the operating system that runs the Push Connector if the service will be used to deliver messages with characters that require unicode support such as Cyrillic characters 10 TEL LA Part of TeliaSonera Group Regional and Language Options Regional Options Languages Advanced Language for non Unicode programs This system setting enables non Unicode
61. s fast enough see system requirements and see the log file for possible errors Restart the connector to recover from errors caused by the native email server protocol The Push Client or the Push Connector Pause and resume the client to verify that it is has lost its connection to Relay Server able to connect to Relay Server If not then it is a network problem or the user has been disabled from the service on the Relay Server side Check the Relay Server connection status from the Push Connector management console If it is not connected there may be a firewall blocking the connection Restart Push Connector to verify that it can connect There is a big queue of messages for This is possible if the client or connector has the user or for the connector on the been disconnected from the Relay Server for a Relay Server side long time This solution will resolve itself as Relay Server processes the message queue soon after the connection is available again 5 1 5 Characters not shown correctly in the messages This usually means that the default language for non unicode characters is not set at all or not set correctly In this case characters are usually shown as question marks in the text See chapter 2 3 1 for more information 5 1 6 User Accounts going into Error state in Push Connector User accounts listed in Push Connector may go into Error state for many reasons The table below presents the m
62. sh Connector inside the corporate LAN Primary mail server This is the mail server address Relay server e mail address This setting is the email address of the Relay Server Normally this is automatically filled in during installation and does not need to be changed Relay server IP address This setting is the IP address of the Relay Server Normally this is automatically filled in during installation and does not need to be changed Relay server port This setting is the port through which the Push Connector communicates to the Relay Server using direct TCP connection Watchdog Settings The watchdog is a monitoring process that monitors the status of and restarts the Push Connector if necessary Click on Connector Settings and Watchdog Settings in the left hand side tree view to access the General Settings The Watchdog is a service which checks to see that the Push Connector is running If the Push Connector causes an exception the watchdog can restart it The following settings are available under Watchdog Settings Time to keep service on hold after exception limit has been The time the watchdog waits before restarting the server after too many instant exceptions 27 3 5 4 TEL LA exceeded Running time after which an exception is not an instant exception If the server halts due to an exception before it has been alive for the time defined by this setting the ex
63. sseeeeeeeeesggeeeeeeeesggeeteeetesggaeeneeetesggannerttesggags 49 6 2 ADDITIONALSUPPORT WEE 50 TEL LA Part of TeliaSonera Group Table Of Figures Figure 1 Solution Overview cece ee ee eee enna ENER RE RER REN REENEN REENEN eee seeaneenenaneees 5 Figure 2 Push Connector in the corporate NetWork cece ene ee ene 6 Figure 3 Creating New User Account for the PUSH Connector cececeeeee eee ee eee tenet tenet eee ee eee ee een eaee 12 Figlire 4 Set Password iieaoe sooren araa adaa Widacecibaida ad A OEE Ee an a EENE 12 Figure 5 Creating an Exchange MailDOX wi cccrscccceesaceerseeteatiag eens anebea sina eteciesaiiecadiensiecinaeearaeaenatanerenee 13 Figure 6 Privileged Connector User Account Properties cceceeeee eect teeter eee eens neat eee ee eee ee anette eae 13 Figure 7 Account PrIVIIEG EE 15 Figure 8 Local Users and Groups iisi errn aaa rear ranere a aa aaa 16 Figure 9 Select Users Computers or Groups cece tunut nutun tu utun nun ununnnn ununu nauuna 16 Fig re 10 Group POliCy EE 17 Figure 11 Select Users Or GrOUPS wicsiisrtisdannanaiiestaastasavadedsaedated aE TEADES RAEAN an 17 Figure 12 MailbOxX PEriMISSIONS rsisissccigsv letra iiheasvsaet testa aktasbiaet AEn A DEESSET Ea AEEA aa AEREN 18 Fig re 13 ACCESS CONTIGQUFATION EE 20 Figure 14 Email SErver CONPFIQUIALION sssrin i EEN SEENEN EENS EEN ENNEN SN ENNER 21 Figure 15 License file Joel BEE ee ee See EE 21 Figure 16 ACCESS Tang EEN 23 Fig
64. t for Push Connector generated strings Statistics Data last received This shows when the Push Connector has last received data email calendar or contact data from the client Data received this month Shows how much data has been received by the Push Connector from the device during this month Data received last month Shows how much data has been received by the Push Connector from the device during last month Data last sent Shows when data has last been sent to the device Data sent this month This field shows how much data has been sent to the device during this month Data sent last month This field shows how much data has been sent to the device during the previous month Services On the Services tab you can select whether Calendar and Contacts should be synchronised Email is always on Email On the Email tab the Truncate messages larger than means the size limit at which emails will be cut when sent to the device It is set to 10k by default This means that emails larger than 10k will appear truncated on the device and the user will need to request the rest of the email before it is downloaded The Don t synchronize mails older than sets a limit for when emails are propagated to the device If you select e g 2 days it means mails from the current date and one day in the past are handled mails from today and yesterday The Push Connector does not forward emails older than this to the device
65. t the following key is the same on both the old and the new machine HKEY_CURRENT_USER Software TELIA MOBIL MAIL Always On Mail Push Global RelayServerKey 7 Uninstall connector from server A make sure server A is not connected to network Please note that moving single or groups of users to another Push Connectors is not supported and may cause problems 3 11 Increasing the Amount of Licences Push Connector checks the available number of licenses from the Relay Server every time when a new user is added If you have activated the number of users allocated to your license please contact your Telia Mobil Mail reseller to purchase further licenses License handling is on the Relay Server no modifications to Push Connector are required to increase the amount 37 TEL LA Part of TeliaSonera Group 4 Installing Push Clients This chapter describes a step list for installing the Telia Mobil Mail Push Clients More information is available in the device specific user guides 4 1 Installation Packages Telia Mobil Mail Push Client for devices running the Windows Mobile operating system is delivered as a standard Windows installation CAB file Telia Mobil Mail Push Client for devices running the Symbian OS is delivered as a standard Symbian installation SIS SISX file Telia Mobil Mail Push Client for Java 2 Mobile Edition devices is delivered as standard JAD and JAR files 4 2 Client Installation
66. tion it may make sense to create an Active Directory group e g PushConnectorAdmins Then you need to add the users who need access to Push Connector only into this group in Active Directory Log in to another computer as one of the users to whom you gave access to the Push Connector Run the Management Console Setup program Once you have read and agreed to the license agreement click Next Select the installation directory and click Next Select the program folder for the Start menu icon and click Next In the Ready to Install screen click Install 10 If the installation was successful the InstallShield Wizard Completed screen will appear 11 Click Finish to complete the installation A OPN DY Once installed the Management Consoles are automatically updated when a new version of the Push Connector is installed 23 TEL LA Part of TeliaSonera Group 3 Push Connector Administration 3 1 Launching the Telia Mobil Mail Push Connector Manager When you have installed the Push Connector Management Console it can be opened from the Start menu a Management Console default English U S Console Root Connector PDM TESTSERVER Wsers E If kal File Action View Favorites Window Help om amp e C Console Root Connector PDM TESTSERVER LC Connector Settings ES LC Services Leg Add users There are no items to show in this view User actions Status Information A User actions A Standard
67. tor Maps directory Log on to the Push Connector machine containing the user accounts with the Push Connector Windows user account Stop the Push Connector services Export windows registry branch HKEY_CURRENT_USER Software TELIA MOBIL MAIL Always On Mail Push to a file using Windows Regedit application Copy the user account files from the Push Connector Maps directory to your backup location The Maps directory is Program Files TELIA MOBIL MAIL Always On Mail Push connector Maps or similar 4 Disconnect server A from network 5 Change server B IP address to server A s IP address necessary for Windows Mobile client docking functionality 6 Restore users to server B Log on to the server B using the same Windows domain account that is running the Push Connector service on server A Install the connector with a test license not with the production license that you have used before Stop the Push Connector services Import the windows registry files reg back to the location HKEY_CURRENT_USER Software TELIA MOBIL MAIL Always On Mail Push Copy the user account files from your backup location to the Push Connector Maps directory The Maps directory is Program Files TELIA MOBIL MAIL Always On Mail Push connector Maps or similar Restart the Push Connector services 36 TEL LA Part of TeliaSonera Group e If you get authentication failed errors after starting the new machine please check tha
68. ublic memas Do main Dp Enterprise Se SES Geer ng 2a Ss Push Messaging Desktop Center Integrated Clients r to OSS BSS Figure 1 Solution Overview The Telia Mobil Mail Push Connector monitors mailboxes to mirror any changes to the mobile client It is designed for deployment on a computer situated on a corporate network and run by the IT administrator of an organisation The Push Connector includes several features that enable administrators to tailor the Telia Mobil Mail service to your individual needs The Telia Mobil Mail Relay Server is designed to enable Push Connectors to connect to the Telia Mobil Mail Client which is otherwise not addressable due to corporate firewall and the dynamic nature of mobile device s IP address and network availability The Push Client resides on the mobile device and maintains a connection to the Relay Server using TCP IP over a packet data e g GPRS 3G network This enables True Push from the Relay Server once a new email arrives or a change in the calendar notes occurs TEL LA Part of TeliaSonera Group Exchange Firewall MAP TCPAP Push Connector Management Management Console Console Admin A Admin B Figure 2 Push Connector in the corporate network Inside the corporate LAN the Push Connector connects to the Exchange Server using MAPI It can be administered remotely from any computer in the corporate LAN through t
69. ure 17 Push Connector Manager 24 Figure 18 Connector Properties Ten SSES SEENEN ENKEN EEESEEEEK ENEE EENS ENER EEN gege SES 25 Figure 19 Connector Properties dialog cccceceeseeeeeeseeeseeeeeeseeaeeeseeaseasaeaeeesaeaeeesseaeeeseeaeeeseeaeeees 25 FIGURE 20 leben Y 31 Figure 21 Users in Management Console c ceecseeeeeeeeeeeeeeeeeeeeeeeeseeaeeeseseeeasaeeeeasaeeeseeeeaeeesenaeeaes 31 Figure 22 Activating US gaggieie re EEN E eege erh EG de rin nE a a AAAA mane 38 Figure 23 Email activation settinge RN ERR nriran irrar Na RR RERKEN NENNEN REENEN NENNEN REENEN 39 TEL LA Part of TeliaSonera Group 1 Introduction Welcome to Telia Mobil Mail which offers you the chance to transfer the key features of Microsoft Outlook and Lotus Notes from your desktop straight to your phone This allows you to move freely but still keep up with all of your important email accounts calendar appointments and contacts This Installation and Administration Guide presents the setup process for the corporate administrator and basic functions of the software Please read these instructions carefully before utilising your Telia Mobil Mail 1 1 How Telia Mobil Mail works Telia Mobil Mail is designed to connect mobile device users easily and securely to enterprise groupware systems The figure below picture describes the Telia Mobil Mail Push components to give you an overview of the whole framework Push Connector P

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