Avaya Merlin BIS 10 Quick Reference Guide
Contents
1. 1 Lift handset 2 Press programmed button or press Feature and dial 9 and Loudspeaker Page line number 3 Dial code for company defined zone if necessary 4 Make announcement Coverage For coverage a co worker must program an individual coverage button on his her phone for either primary or secondary coverage Secondary coverage offers a two ring delay so you may answer before calls are covered Primary coverage sends the call irnmediately to coverage You can program buttons for Coverage Off or Coverage VMS Off To prevent coverage of inside or inside outside calls use the following procedure To program which calls are covered 1 Slide T P switch to P 2 Press an ICOM or SA button 3 Dial 48 for outside only calls or dial 48 for both inside and outside calls 4 Slide T P switch to center To program a Coverage OFF button or a Coverage VMS OFF button 1 Label a button 2 Slide T P switch to P 3 Press labeled button 4 Dial 49 for Coverage Off or 46 for Coverage VMS Off 5 Slide T P switch to center To use buttons e Toggle On the Coverage VMS OFF button to prevent outside calls from being sent to voice mail e Toggle On the Coverage OFF button to stop all calls from being sent to coverage Accessing Features Some features must be programmed onto a line button while others can be accessed from a feature code or a programming code Other features can b2. available on Feature screen from a feature code or from a programmed button You must program your phone for automatic callback which activates feature for every call To program a selective callback button 1 Label a button 2 Press Feature and dial 00 3 Press labeled button 4 Dial 55 5 Press Feature and dial 00 To use selective callback for busy extension 1 When you hear fast busy signal press programmed button or press Feature and dial 55 2 Hang up after five short beeps 3 Lift handset after one long ring and three short rings To use selective callback for busy outside lines 1 When you hear fast busy signal press Feature and dial 55 or press programmed button you get dial tone Finish dialing if necessary 2 Hang up after five short beeps 3 Lift handset after one long ring and three short rings To turn automatic callback on off 1 Press Feature and dial 00 2 Press any ICOM or SA button 3 Dial 12 to turn on or 12 to turn off 4 Press Feature and dial 00 To use automatic callback 1 When you hear five short beeps after you reach a busy extension or outside line hang up 2 Lift handset after one long ring and three short rings 3 For inside calls extension or number is automatically dialed To cancel a queued callback request 1 Press the button the call is on 2 Lift handset 3 Press Drop 4 Press the button the call is on Ac
3. incorrectly or misused a feature Confirmation tone You used a feature properly double break in dial tone followed by steady tone Callback tone The outside line or the five short extension is busy and beeps our phone is programmed or automatic callback Call waiting You have an inside call tone one or one beep or an out two beeps while side call two beeps you are on waiting another call Rings Ring One long ring One short ring and one long ring Two short rings and one long ring Conference Conference can have up to three inside participants including yourself and up to two outside participants 1 Dial the first number or extension 2 Press Conference after first call is answered which puts call on hold 3 Select line button if not selected 4 Dial next number or extension 5 Announce call and press Conference 6 Repeat Steps 2 5 for each outside participant 7 To end conference hang up Press Drop and line button to drop any participant added Press Hold to temporarily leave conference e Press any participants line to rejoin the conference US Meaning An inside call An outside call An outside call transferred to you a returning transferred call or a returning Callback call Transfer To transfer Press Transfer 2 Press ICOM or SA button if not already selected Dial extension or number Announce call if desired P
4. Characters Table 4 Repeat Steps 2 and 3 to program additional codes 5 Slide T P switch to center To use 1 Press Feature 2 Dial 2 digit code 01 24 Special Characters Table System Speed Dial Use company programmed 3 digit codes to dial phone numbers Ask your system manager for a list of numbers and their associated codes To program 1 Label a button 2 Slide T P switch to P 3 Press button to be programmed 4 Dial 24 5 Dial 3 digit company supplied speed dial code 6 Slide T P switch to center To use 1 Lift handset 2 Press programmed button or press Feature or dial and dial 3 digit company supplied speed dial code Before using sign you must lift handset Features that dial numbers automatically may need special characters to allow for correct dialing or system response Stop Halts dialing sequence to allow for system Pause Inserts 1 5 sec pause in dial sequence Multiple consecutive pauses allowed Flash Sends switchhook flash Must be first entry in For Extension Programming only Prog End of Dialing Used to signal end of dialing sequence or used to separate grouped digits for example account codes from number dialed Press See Means Drop s response Hold p confer f ence sequence HH End of Dialing Used to signal end of dialing sequence or used to separate grouped digits for example account codes from num
5. MERLIN LEGEND Communications System Release 2 0 Analog Multiline Telephones Quick Reference Pn OE On Ea Osean ES Fes System Speed Dial Account Codes List Most Often Used Codes List Most Often Used Codes Name Code Name 1 2 3 4 5 6 6 7 B 8 Se 9 10 11 12 13 14 15 16 17 17 Posted Messages 1 Do Not Disturb 6 11 16 2 7 12 17 3 8 13 18 4 9 14 19 5 10 15 20 AT amp T CIC 555 620 121 Issue 1 October 1992 TELEPHONE a SSS Line Buttons BIS Telephones BIS 34D Display Se 1 Line 1 16 Characters Telephones with SA Buttons SA Ring Use to make receive ringing calls and receive inside voice announced calls SA Voice Use to make receive outside calls receive inside ringing and voice announced calls and make inside voice announced calls Co workers hear your voice over the speakerphone SA Originate Use only to make inside only and outside calls Shared SA Use to make answer calls for co workers or join conversations Line is shared with another co worker Dedicated Feature Buttons Button can be either Line Buttons per Telephone ring or voice BIS 10 10 555 XXXX Use to make receive Timekeeping Buttons Bea gt E D z 34 amp BIS 34D 34 ouside Cale only Display phones only Four buttons used to Telephones with ICOM Buttons control display timekeeping functions ICOM Ring Use to make inside Dedicated Feature Buttons calls a
6. SA button 2 Press programmed button Dial dial out code for ICOM or SA button 4 Dial phone number then dial Copyright 1992 AT amp T MERLIN LEGEND is a trademark of AT amp T To setup follow me from another extension 1 Press an ICOM or SA button 2 Press Feature and dial 34 3 Dial your extension To cancel forward and follow me eFrom your extension 1 Press Feature 2 Dial 33 your extension eFrom one extension 1 Press Feature 2 Dial 34 your extension eSent from all extensions 1 Press Feature 2 Dial x34 CALL HANDLING Line Button Lights Light Steady red Meaning You are automatically connected to this line when you lift the handset The line is in use or the feature programmed onto the line button is in use You are using this line button or the Line Request feature is in use An incoming call is ringin on this line button or a cal you transferred is returning to this line button You have put a call on hold Steady green Steady red and green Steady red and flashing green Fast flashing green on this line button Slow flashing Someone else has put a green call on hold on this line button Tones Tone Meaning Dial tone You can make a call steady tone Busy slow The phone you are calling repeating tone is busy Fast busy fast No lines are available repeating tone Alternating high You dialed a number and low tones
7. ages 1 Press Feature and dial 53 2 Dial extension Receive Messages Red message light is on when you have a message or fax if you are programmed to to be notified of fax arrivals To turn your message light off e Press the Message button Post Messages You must have programmed a message button using feature code 751 1 Press programmed Posted Message button 2 Dial code for message to be posted 01 20 To cancel posted messages 1 Press programmed Posted Message button 2 Dial 00
8. ber dialed FEATURES amp PROGRAMMING Programming a Feature Button Some features set up how your phone works and are not programmed onto a 4 Label a button button The in the Programming Codes Table flags these features To 2 Slide T P switch to P SENESE PAUE 3 Press labeled button 4 Dial 20 1 Slide T P to P 5 Slide T P switch to center Programming Buttons 1 Label a button 2 Slide T P switch to P 3 Press labeled button 4 Dial programming code 5 Repeat Steps 3 and 4 if programming other buttons 6 Slide T P switch to center Programming Features 2 Press ICOM or SA button 3 Dial programming code 4 Repeat Steps 2 and 3 for additional phone set up features 5 Slide T P to center Programming Codes Account Code Entry Auto Answer All Auto Answer on Intercom Auto Dial inside outside Callback automatic callback off automatic callback on C Pore callback al I palling on Camp On Coverage coverage VMS off group Inside and outside off outside on primary individual coverage secondary individual coverage Do Not Disturb Forward Last Number Dial Messaging delete message leave message next message posted message return call scroll Paging group 82 code 754 753 22 extension 21 number 12 12 55 x 11 11 57 7 grou 48 ae 49 48 40 extension 41 extensi
9. count Code Entry To program 1 Label a button 2 Slide T P to P 3 Press labeled button 4 Dial 82 5 Press Feature and dial 00 To enter an account before calling 1 Press programmed Account Code button or press Feature and dial 82 2 Dial account code followed by 3 Press outside line or SA button 4 Lift handset or press Speaker phone 5 Dial number including dial out code if using SA button Repeat Steps 1 and 2 to change an account code during a call Caller does not hear you enter the account code Account code cannot be changed if it was entered for the call before the call arrived Hold Press the Hold button to put a call or conference on hold As a reminder your phone beeps every 60 seconds When the hold timer expires a Call on Hold message is displayed on display phones gn Call Waiting Single beep means inside call waiting two beeps mean outside call waiting To turn call waiting on off 1 Press Feature and dial 00 2 Press any ICOM or SA button 3 Dial 11 to turn on or xx 11 to turn off 4 Press Feature and dial 00 To complete a call and answer call waiting 1 When you hear Call Waiting tone hang up 2 Lift handset when phone rings To put call on hold and pick up call waiting 1 Press Hold 2 Press ICOM Originate Only or SA Originate Only button You must have ICOM Originate Only or SA Originate Only button available t
10. e accessed from a feature code only To access features use the appropriate method as follows ePress programmed button if available eDial a feature code 1 Press Feature button or dial Before using sign 2 you must lift the handset Dial the feature code Feature Codes Account Code Entry Callback Selective Call Waiting t pick up a call waiting call t Camp On Follow Me Forward inside outside Forward and Follow Me cancel from all extensions cancel from one extension cancel from your phone Last Number Dial Messaging cancel message t delete message leave message next message return call scroll turn message light off non display Paging loudspeaker page Personal Speed Dial t Pickup group pickup inside outside Privacy off Reminder Service set reminder cancel reminder System Speed Dial t Available only via feature code 82 code 55 87 57 34 extension 33 extension 33 dial out code number 34 x 34 extension 33 your extension 84 53 extension 26 9 line number zone code code 01 24 88 9 extension 9 line number 31 31 81 time A or P 81 code 800 739 Display phones only MESSAGING Leave Messages On busy or unanswered phone e Press programmed Leave Message button or press Feature and dial 25 On display phones without calling 1 Press Feature and dial 53 2 Dial extension Cancel Mess
11. extension where call is parked OFTEN USED FEATURES Do Not Disturb To program OF oC ISS a Label a button Slide T P switch to P Press labeled button Dial 47 Slide T P switch to center To use Toggle the programmed button on and off Last Number Dial To program Label a button Slide T P switch to P Press button to be programmed Dial 84 Slide T P switch to center Press the same type of button used to place the first call for example ICOM or SA Press programmed button or press Feature or and dial 84 Before using sign you must lift handset Saved Number Dial To program ip nw Pp Label a button Slide T P switch to P Press button to be programmed Dial 85 Slide T P switch to center To save and redial 1 2 3 Press programmed button before hanging up To redial call press same type of button used to place the call ICOM or SA Press programmed button Paging To program speakerphone paging button 1 Label a button as Group Page name or Page All 2 Slide T P switch to P 3 Press labeled button 4 Dial 22 and Group Page or Page All extension 5 Slide T P switch to center To use speakerphone paging 1 Press an ICOM or SA button 2 Lift handset 3 Press programmed button or dial company provided Group Page or Page All number 4 Make announcement after beep To use loudspeaker paging
12. nd receive inside ringing and Conference Press to add another person voice announced to a call calls Drop Press to disconnect a ICOM Voice Use to make inside person from a conference voice announced and call receive inside ringing HFAI Hands Free Answer on and voice announced Intercom Press to answer BIS 10 Buttons Line Buttons amp Button Labeling Card Line Button Configuration for BIS 34 amp BIS 34D Dedicated Feature Buttons BIS 22D Display 1 Line 16 Characters calls voice announced calls i ree i make Hold Press to put a call on hold mo m inside calls ie EA Li anyi S Message Press to read your Dina pma eat configuration messages B fop BIS 22 555 XXXX Use to make Microphone Press to turn speakerphone 1 E alae microphone on and off RRE Recall Press to disconnect without hanging up Desk Stand Speakerphone Press to turn speakerphone See your user card in the on or off user card tray for instructions Transfer Press to send a call to Dedicated Feature Buttons on adjusting the telephone s another phone desk stand OFTEN USED FEATURES Forward and Follow Me To program 1 Label a button 2 Slide T P switch to P 3 Press labeled button 4 Dial 33 5 Slide T P switch to center To forward calls to an extension 1 Press an ICOM or SA button 2 Press programmed button 3 Dial extension To forward calls to an outside number 1 Press an ICOM or
13. o pickup call 3 Press Feature and dial 87 To return to call on hold press button with fast flashing light Pickup To program 1 Label a button 2 Slide T P switch to P 3 Press labeled button 4 Select one of the following eDial 9 For a specific line or extension dial line number or extension e Dial 88 for group pickup 5 Slide T P switch to center To use e Press programmed button or pee Feature and dial 9 If button not programmed for specific line or extension you can manually dial line number or extension if desired e Group Pickup can also be accessed by pressing Feature and dialing 88 Park To program See Programming Buttons To use park and speakerphone page 1 Park the call e Press programmed Park button e Press Transfer dial your extension and press Transfer again or hang up 2 Setup page e For speakerphone page 1 Press appropriate Group Page or Page All button or press any ICOM or SA button and dial Group Page or Page All extension Announce call and give your extension For loudspeaker page Press programmed Loudspeaker Page button or press Feature and dial 9 and loud r page line number If necessary dial the code for the page zone Announce call and _ extension where call is parked Po MN To pickup a parked call 1 Lift handset 2 Press programmed Pickup button or press Feature and dial 9 3 Dial
14. on 47 33 84 26 25 28 751 27 29 22 group ext Park Personalized ana Personal Speed Dial Pickup general pickup group pickup inside outside Privacy Reminder Service set reminder cancel reminder Ringing Options abbreviated on abbreviated off delayed all lines delayed one line immediate all lines immediate one line no ring all lines no ring one line Saved Number Dial Signaling and Notify signaling notify receive notify send System Speed Dial Voice Announce ont off 32 ing s l 8 32 ring s l CNA 21 phone no 88 l 9 extension 9 line 31 81 81 341 342 346 36 347 37 345 35 85 23 extension 758 extension 757 extension 24 code 10 10 Denotes features that must be programmed onto a line button No diamond means the feature can also be accessed from a feature code Denotes features that setup how your phone works they are not used by pressing a programmed button n Callback Use Callback to be notified when a busy extension or outside line is free Callback works only for busy extensions on ICOM button phones use Line Request for busy outside lines On SA button phones Callback works with busy inside extensions it works with busy outside lines only on SA or Pool buttons Selective callback which activates feature on call by call basis is
15. ress Transfer hang up or return to call on hold nk oO To one touch manual transfer 1 Press Auto Dial button 2 Announce call 3 Press Transfer hang up or return to call on hold To one touch auto transfer Press Auto Dial button Ask your system manager if this feature is available OFTEN USED FEATURES Auto Dial To program 1 Label a button 2 Slide T P switch to P 3 Press labeled button 4 Dial 22 for inside numbers or 21 for outside numbers 5 Dial extension or outside number Include entire dialing sequence for example dial out codes See Special Characters Table 6 Repeat Steps 3 5 to program additional buttons 7 Slide T P switch to center To use auto dial button for ringing calls e Press programmed Auto Dial button To use inside auto dial button for voice announced calls 1 Press appropriate ICOM Voice or SA Voice button 2 Press programmed Auto Dial button 3 Begin talking after the beep Personal Speed Dial Program 2 digit codes with numbers you dial most often then use Feature button to use these codes to dial a number Feature available only on lo button telephones To program personal speed dial codes 1 Slide T P switch to P 2 Dial and 2 digit code 01 24 then dial 21 3 Dial phone number or account number Include entire dialing sequence for example dial out codes Special characters may be needed See Special
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