Avaya FR-33.1 User's Manual
Contents
1. the Audio Tuning Wizard from Avaya and Choose FR 33 1 for your primary playback and recording device Proceed with the remaining steps in the Audio Tuning Wizard to complete the hardware configuration The settings are then saved and applied when you use FR 33 1 with Avaya The IPEVO Control Center Avaya lets you easily configure basic settings for FR 33 1 including Audio Settings and Ring tone style settings This program can be accessed from the system tray or from the Start Menu FR 33 1 USER GUIDE FOR VAYA 4 USER INTERFACE HANDSET LAYOUT Transfer Conference Answer Call Activate Avaya International Prefix Key Shortcut ik Note e The Volume and Mute Buttons are located on left and right side of the handset respectively e To set the value of the key for international calls click on Other Settings tab in the IPEVO Control Center and type in the value under the IDD International Prefix Setting panel FR 33 1 USER GUIDE FOR AVAYA 5 OPERATING INSTRUCTIONS MAKING RECEIVING CALLS There are two basic methods for making a phone call using FR 33 1 You have the option of dialing a number directly or look up and selecting a previously stored number to make a call Ensure that the Avaya IP Softphone application is running correctly on your system and that the Class Call Bar Style is selected before using FR 33 1 To DIAL A NUMBER DIRECTLY For international calls you can use th2. IPEV EXPERIENCE OVER IP Quick Start Guide FR 33 1 FOR VAYA I i gt www ipevo com FR 33 1 USER GUIDE FOR VAYA MINIMUM SYSTEM REQUIREMENTS e Microsoft Windows XP e 400MHz processor e 128MB RAM e 50MB free hard disk space e USB port e Broadband Internet connection 1 BEFORE YOU BEGIN This version of FR 33 1 has been designed to support the Avaya IP Softphone R6 Please make sure that the Avaya IP Softphone R6 has been installed configured correctly on your system and running in the classic call bar style mode before installing and using FR 33 1 2 INSTALLATION GUIDE To install the FR 33 1 Driver for Avaya please download the latest version of the software from the product page of the website at http www ipevo com Below is an outline of the installation procedure 1 After you have downloaded the driver double click on the IPEVO Control Center Avaya icon to install the software Follow the on screen instructions to proceed with the installation 2 Connect FR 33 1 to your computer s USB Port when prompted during the installation procedures 3 Once installation is complete the IPEVO Control Center Avaya icon will appear on the system tray of your desktop The Control Center allows you to conveniently access and customize preferences for FR 33 1 FR 33 1 USER GUIDE FOR VAYA 3 HARDWARE CONFIGURATION If you are using FR 33 1 with Avaya for the first time you need to select
3. R AVAYA 6 FAQ AND TROUBLESHOOTING THERE ARE TWO VERSIONS OF THE IPEVO CONTROL CENTER DRIVER FOR FR 33 1 ARE THERE ANY PROBLEMS INSTALLING AND RUNNING BOTH VERSIONS ON MY COMPUTER The two different versions of the IPEVO Control Center ICC and ICC Avaya drivers have been provided for use of FR 33 1 with Skype and other VoIP applications ICC and for specific use of FR 33 1 with Avaya IP Softphone R6 ICC Avaya You can install both versions of the software on you computer to use FR 33 1 with both types of applications However to prevent either Skype or the Avaya IP Softphone application from receiving input from FR 33 1 at the same time you should make sure that only ICC or ICC Avaya is running when you are operating FR 33 1 with Skype or the Avaya IP Softphone application Alternatively you could also exit Skype or the Avaya IP Softphone application 7 WARRANTY AND CUSTOMER SERVICE INFORMATION 7 1 WARRANTY COVERAGE INFORMATION IPEVO products come with a one year parts and labor limited warranty from the date of purchase as described below Note that shipping and handling fees are not covered by this warranty This warranty is valid only for the first consumer purchaser in the original country of purchase IPEVO warrants its products to be free from defects in material and workmanship during the warranty period If a product proves to be defective in material or workmanship during the warranty period IPEVO will at its sole optio
4. e button to add the preset International Prefix for the country that you wish to make calls to Enter the number you wish to call using the number keys on FR 33 1 If you enter an incorrect number press the End Button to clear the number and start again Press the Answer Call Button to dial the number Note This is in reverse order to the process of making a call using Avaya To DIAL A STORED NUMBER The List Button cycles through your Call History Contact List and the Avaya main menu Press the List Button once to bring up your Call History Pressing the List Button again will switch to your Contact List 1 You can use the Scroll List Switch to navigate up and down either list to select the number you want to dial 2 Press the Answer Call Button to dial the selected number Note Push and hold the Scroll List Switch to cycle quickly through the list Pressing the List Button when you are on the Contact List will close the window If your call is successfully connected the connection will be displayed on Avaya Anytime you wish to disconnect the call press the End Button For other special functions supported by FR 33 1 refer to the relevant section in the user guide ANSWER INCOMING CALLS When you receive an incoming call you can choose to answer by pressing the Answer Call Button and you can end the call by pressing the End Button FR 33 1 USER GUIDE FOR VAYA SPECIAL FUNCTIONS FR 33 1 supports a number of spec
5. ial functions available on Avaya You can access these functions using the special function buttons after making a successful connection CONFERENCE CALLS After calling the first person 1 Press the Conference Button on FR 33 1 to bring up the Conference dialog box You can dial the next number or use the List Button to bring up a stored number 2 Press Conference Button again to add this number to the party 3 Repeat this process for each person you want to add to the conference call Note You can still bring up a stored number using the List Button but you must copy or type the number in the Conference dialog box You can disconnect each person in the conference call starting from the last person added to the party by pressing the Ignore Answer Button TRANSFER CALLS After accepting an incoming call or making a successful phone call 1 Press the Transfer Button on FR 33 1 to bring up the Transfer dialog box 2 Enter the number you wish the call to be transferred to using the number keys 3 Press the Transfer Button again to transfer the call or End to cancel the operation Note The call will automatically be disconnected when the transfer is completed HoLD During a call 1 Press the Hold Button on FR 33 1 to put the current call on hold 2 To resume the conversation simply press the Hold Button again Note For conference calls please use Avaya to put individual callers on and off hold FR 33 1 USER GUIDE FO
6. n repair or replace the product with a similar product Replacement Product or parts may include remanufactured or refurbished parts or components The replacement unit will be covered by the balance of the time remaining on the customer s original limited warranty IPEVO provides no warranty for the third party software included with the product or installed by the customer FR 33 1 USER GUIDE FOR VAYA 7 2 WHAT THE WARRANTY Does NOT Cover IPEVO retains the right to refuse warranty repair or exchange for reasons such as but not limited to those listed below Any product on which the serial number has been defaced modified or removed Damage deterioration or malfunction resulting from Accident misuse neglect fire water lightning or other acts of nature Unauthorized product modification or failure to follow instructions supplied with the product including use of the product with non authorized programs Repair or attempted repair by anyone not authorized by IPEVO Damage to or loss of any programs data or removable storage media Software or data loss occurring during repair or replacement Any damage of the product due to shipment Removal or installation of the product Causes external to the product such as electric power fluctuations or failure Use of supplies or parts not meeting IPEVO s specifications Normal wear and tear Any other cause which does not relate to a product defect unclear
7. rms of the above described warranty Note that shipping and handling fees are not covered by this offer To obtain warranty service STEP 1 Contact IPEVO Customer Support at 1 877 269 4738 or email us at cs IPEVO com for a Return Material Authorization number RMA You will be required to provide 1 A copy of the dated sales slip or transaction ID from our online store 2 Your name 3 Your ship to address email address and phone number 4 The serial number of the product 5 A description of the problem STEP 2 Bring or ship the product prepaid in the original container with the associated accessories to IPEVO at 2860 Zanker Rd Suite 104 Attn Return and Exchange department San Jose CA 95134 Insurance for the returned product is strongly recommended Copyright 2008 IPEVO Inc All rights reserved IPEVO EXPERIENCE OVER IP Customer Service International Customer Service USA l Email service ipevo com Email cs ipevo com Go http www ipevo com Tel 886 2 5550 8686 Tel 1 877 269 4738 9
8. voice quality due to network and not hardware 7 3 LIMITATION OF IMPLIED WARRANTIES THERE ARE NO WARRANTIES EXPRESS OR IMPLIED WHICH EXTEND BEYOND THE DESCRIPTION CONTAINED HEREIN INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE EXCLUSION OF DAMAGES IPEVO S LIABILITY IS LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE PRODUCT IPEVO SHALL NOT BE LIABLE FOR DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECTS IN THE PRODUCT DAMAGES BASED UPON INCONVENIENCE LOSS OF USE OF THE PRODUCT LOSS OF TIME LOSS OF PROFITS LOSS OF BUSINESS OPPORTUNITY LOSS OF GOODWILL INTERFERENCE WITH BUSINESS RELATIONSHIPS OR OTHER COMMERCIAL LOSS EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ANY OTHER DAMAGES WHETHER INCIDENTAL CONSEQUENTIAL OR OTHERWISE ANY CLAIM AGAINST THE CUSTOMER BY ANY OTHER PARTY EFFECT OF LOCAL LAW This warranty gives you specific legal rights and you may also have other rights which vary from locality to locality Some localities do not allow limitations on implied warranties and or do not allow the exclusion of incidental or consequential damages so the above limitations and exclusions may not apply to you FR 33 1 USER GUIDE FOR VAYA 7 4 RETURN AND EXCHANGE POLICY AND PROCEDURE Within one year of the pruchase date IPEVO will repair the defective unit or if the unit is not repairable issue a working replacement for free You may also return the product within the te
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