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Allworx 9212 User's Manual

1. TRANSFER Solid red until the call Transfer a call to another extension using a Blind or an Attended is transferred Transfer RELEASE None Disconnect the call you are on currently PARK None Parks a call PBX behavior or system wide hold key system behavior INFO Solid green when in View functionality of all the buttons on the phone Feature Keys use Programmable Function Keys PFK Scroll Keys Selection Keys and Keypad SPEAKER Solid green when in Use the phone as a speakerphone or activate a headset use MUTE DND Solid red when Mute Turn off the microphone in handset speakerphone or headset Solid amber in Do not Prevent incoming calls Do Not Disturb Disturb mode Flashing amber Indicate Presence other than In Office HOLD Solid red if the call is Place a call on hold on hold Navigation None Use the up arrow to move up on the LCD screen Use the down arrow to move down Use the button in the center to Select and Save settings 300 Main Street East Rochester NY 14445 Toll Free 1 866 ALLWORX 585 421 3850 www allworx com O 2008 Allworx All rights reserved Revised May 28 2008 Page 5 al Iworx Phone Guide 9212 Button Light Purpose Soft key None Use the buttons below the display to select a soft key Selection fT Ltt 4 4 1 Messages If the MESSAGES button is red you have a new message in your voicemail box The number of new messages appears on the scree
2. 16 6 CALU MONITORS o rra 17 7 DEU 17 ADVANCED TOP 18 PHONE CONFIGURATION MENU 18 PERSONAL SPEED DALL 18 PREFERENCES eebe eege ex sans decode ee Mee eh 19 REBOOT THE PHONE coi ren 21 GLEARICALLA IS TOR Ys id 21 REFRESH DIRECTORY cssecececeeecececeeceeccceuceeeceaucececeaueececaaaeesecaaaeesecaaaeseesauaseesauaesessauaetessaauneesesanneeeees 21 CHECK THE NETWORK SETTINGS ooccconccccncccnnnccn erre 22 GURRENT STATUS SINFO EE 22 CHECK STATIS er 23 O SAVE CHANGES TO YOUR SETTINGS 0ooocconccnnnccn nr 24 1 RESET THE PHONE TO ITS FACTORY D FEAUUTS ner rn nn n rre rnn nr rene rrnnnnrnnnnnnnnes 24 ADDITIONAL INFORMATION 25 WALL MOUNTING OP IONAL canada 25 HEGULATODNVNOTICES remar nc nnmncanes 26 ABBREVIATIONS cual nata ias 26 300 Main Street East Rochester NY 14445 Toll Free 1 866 ALLWORX 585 421 3850 www allworx com O 2008 Allworx All rights reserved Revised May 28 2008 Page ii al Iworx Phone Guide 9212 Congratulations You re the proud new owner of an Allworx 9212 VoIP phone This phone guide will make it easy for you to place and receive calls when using the Allworx System 1 Getting Started 1 1 What is in the box Check the contents of the box your phone came in You should have e Allworx 9212 phone and base e Power supply e Handset with cord e Phone Functions Reference Card this guide conveniently slides between the base and back of phone Not included but also needed e Ether
3. 570 B Section 5 The mounting plates are available from your local telephone company or your local retailer Caution If using a standard telephone wall mounting plate DO NOT make any connection to the RJ 11 jack This connection is intended for an analog phone and may cause damage to the Allworx phone voiding your warranty The mounting plate similar to the one shown below has mounting studs to receive the telephone base and is positioned to secure the Allworx telephone flush to wall surface Remove the Allworx phone base and mount the phone over the mounting plate studs All power and RJ 45 cable connections should exit between the phone body and the phone base and then be routed to the network connection and or a power connection Leviton 4108W 0SP 300 Main Street East Rochester NY 14445 Toll Free 1 866 ALLWORX 585 421 3850 www allworx com O 2008 Allworx All rights reserved Revised May 28 2008 Page 25 al Iworx Phone Guide 9212 10 Regulatory Notices This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications There is no guara
4. Street East Rochester NY 14445 Toll Free 1 866 ALLWORX 585 421 3850 www allworx com O 2008 Allworx All rights reserved Revised May 28 2008 Page 13 al Iworx Phone Guide 9212 6 9 Call Queues Logging in out of a Queue To log into a Queue 1 Press and hold the Queue PFK on your phone corresponding to the Queue to be logged into 2 The button will change color from red to either off no calls in queue or flashing green if a call is waiting in the Queue Note By default the phone will automatically be logged into the Queue To logout of a Queue 1 Press and hold the Queue PFK on your phone corresponding to the Queue to be logged out of 2 The button color change to solid red logged out of Queue Placing a Call in a Queue Calls can be put in a Queue either by dialing an extension routed to a Queue from an Auto Attendant or by the following steps To place a call in a Queue 1 Press the TRANSFER button 2 Dial 440 representing Queues 0 through 9 or an extension that is routed to a Queue Retrieving a Call from a Queue Call Queues are created and programmed by your System Administrator There are two ways to retrieve a call from a Queue e Dial extension 441 representing Queues 0 through 9 e The System Administrator can define the PFKs on your Allworx phone as Queue Appearances for one or more Call Queues The Queue PFK may be in one of several states o Red means you are currently l
5. be able to use the speakerphone while using a headset Section 5 4 4 9 Mute DND Mute a Call During a call you can press the MUTE DND button to turn off the microphone in the handset speakerphone or headset The light on the MUTE DND button is red when the phone is muted Prevent Incoming Calls using Do Not Disturb DND 1 When not on a call press the MUTE DND button 2 The light on the MUTE DND button will appear amber 3 With Do Not Disturb enabled your phone will not ring All calls will follow the next step in your active call route 4 Press MUTE DND to turn Do Not Disturb off your phone The light on the MUTE DND button will turn off 4 10 Hold To place a call on hold e Press the HOLD button o The HOLD button will blink red once e Place the handset on the hook o The Call Appearance PFK for the call that is on hold will blink green until the call is picked up again To take the call off hold 300 Main Street East Rochester NY 14445 Toll Free 1 866 ALLWORX 585 421 3850 www allworx com O 2008 Allworx All rights reserved Revised May 28 2008 Page 8 al Iworx Phone Guide 9212 e Pick up the handset o If more than one call is on hold the most recent call is connected e Press the SPEAKER button for hands free e The caller ID of the call picked up will appear on the display To pick up a different call on hold e Press the flashing PFK for that call or use the Up Down navigation ar
6. button will turn to slow flashing green e Slow flashing green means a call has been parked using this handset for more than five seconds e Slow flashing red means a call has been parked on this Parking Orbit but not by this handset 300 Main Street East Rochester NY 14445 Toll Free 1 866 ALLWORX 585 421 3850 www allworx com O 2008 Allworx All rights reserved Revised May 28 2008 Page 16 al Iworx Phone Guide 9212 When the Parking Orbit PFK light is flashing you will be able to pick up a call in the Parking Orbit by pressing the PFK or SPEAKER button for hands free mode or by using your handset or headset and then pressing the PFK Note Parked calls can be answered without a designated Parking Orbit PFK by dialing 701 709 from any handset If Music on Hold is enabled for your company s system the parked caller will hear music 6 16 Call Monitors Call Monitors are created and programmed by your System Administrator The System Administrator can define the PFKs on your Allworx phone for one or more Call Monitors The Call Monitor PFK may be in one of several states e Off not lit means the Call Monitor is idle no incoming call e Fast flashing green means there is an incoming call with the handset set to ring e Green means there is an active call on this handset e Fast flashing red means there is an incoming call with the handset set not to ring e Slow flashing green means an active call is
7. its progress on the phone s screen A normal sequence would include a Allworx Logo Starting network Loading configuration files Station Init complete pe ong After successful startup the phone will display date time your presence your name and extension e If the phone does not follow this sequence or displays an error contact your System Administrator 300 Main Street East Rochester NY 14445 Toll Free 1 866 ALLWORX 585 421 3850 www allworx com O 2008 Allworx All rights reserved Revised May 28 2008 Page 2 al Iworx Phone Guide 9212 2 Adjusting Your Phone 2 1 Base Assembly and Adjusting the Angle of the Phone You can adjust the Allworx 9212 phone on its base so that it is easy to use and easy to read the screen 1 Lay the phone face down on a soft surface with top of the phone pointed away from you 2 The base will connect to the back of the phone in one of three positions thus allowing the phone to be adjusted at different angles when sitting on a desktop The nearest set of holes provides the steepest angle 3 Notice that the base has both fixed and flexible tabs Hold the base with the tabs pointed away fixed tabs down and flexible tabs up 4 Place the fixed tabs in the desired holes on the back of the phone 5 Rotate the base until the flexible tabs click into place To remove the base 1 Press down on the flexible tabs and release them from their holes 2 Rotate the base
8. route set up by the System Administrator assigned to the extension 6 3 Leave a User a Voicemail Dialing or transferring to any 3 user extension will connect a call to a particular user s voicemail Note 3 a resource extension only works if the extension routes directly to a user s voicemail 6 4 Business Speed Dial The System Administrator can specify extensions 350 399 or 34000 34999 to ring particular numbers The System Administrator can program the extensions to a phone s PFK 6 5 Auto Attendant Dialing or transferring to extension 400 or 431 from any phone will go to the default Auto Attendant Dialing or transferring to extension 431 439 from any phone will go to a specific Auto Attendant set up by the System Administrator 6 6 Overhead Paging If the system is configured and connected to an Overhead Paging system dialing extension 402 activates paging Once activated users can use their phone to make an announcement that is transmitted through each handset s intercom or to the overhead paging system Note An overhead paging system is a 3 party product attached to the Allworx system 6 7 Active Door Relay If the system is configured and connected to a Door Relay dialing extension 403 activates the relay 6 8 Do Not Disturb Dialing extension 420 enables Do Not Disturb on the phone Dialing extension 421 disables Do Not Disturb on the phone Note The MUTE DND button will not be lit 300 Main
9. 6 Park PBX Behavior on a call appearance e To park an active call press the PARK button e The phone displays for 3 seconds the parking orbit 701 709 of where the call is parked Key System Behavior on an outside line e To place an active call in a system wide hold press the PARK button Any phone with a PFK for this outside line will be able to retrieve the call 4 7 Info The INFO button is used to get information regarding the other buttons on your phone For example you can use the INFO button to determine the numbers that have been programmed for each speed dial button 300 Main Street East Rochester NY 14445 Toll Free 1 866 ALLWORX 585 421 3850 www allworx com O 2008 Allworx All rights reserved Revised May 28 2008 Page 7 al Iworx Phone Guide 9212 To use this feature 1 Press the INFO button 2 Press any of the other buttons on the phone 3 The screen will display a brief description of the selected button 4 Press the INFO button a second time or let the screen time out to exit the description screen 4 8 Speaker Press the SPEAKER button for hands free use of the phone If you are already using the handset you can press the SPEAKER button and then place the handset on hook Take the handset off the hook to continue using it again When you are finished with the call press the SPEAKER button to hang up Note If you are using a headset use the SPEAKER button to activate it You will not
10. Allworx Phone Guide 9212 allworx communications without compromise No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopy recording or otherwise without the prior written permission of Allworx O 2008 Allworx a wholly owned subsidiary of PAETEC All rights reserved Allworx is a registered trademark of Allworx Corp All other names may be trademarks or registered trademarks of their respective owners al Iworx Phone Guide 9212 1 GET LING STARTE oia EE 1 1 1 USO CA 1 1 2 CONNECTING THE PHONE oonanccconnarcononnanncrnnrrn aak nn eNEn ONEA A NEAR EPA ENN EECCA EEUN AANU AA KENAU KIETEN EACHANN NONA ENEA EEan 1 2 ADJUSTING YOUR PHONE c coooccccccnnncnnnnnoconononononononnnonononnconnnnonanonononancnononarann nana ra nn Eaa Naan nan ca nnnnanean ana nenaninnns 3 2 1 BASE ASSEMBLY AND ADJUSTING THE ANGLE OF THE DHONE 3 2 2 CHANGE THE LABELS FOR THE PFKS PROGRAMMABLE FUNCTION KEN 3 2 3 NY TEE 3 3 INTRODUCTION TO YOUR ALLWORX PHONE oooccccccnnccccconnnncnononononononaconononanoncnnnncnnnononanccnnonancconanananonnns 4 4 BUTTON OPERATION mecrecncanone e E e a EE a e O Ere 5 4 1 lee 6 4 2 INTERCOM asco atada soda 6 4 3 GONFERENCE Seisdedos 6 4 4 e E E O O OO E tu aciaeece teas 7 4 5 RELEASE os 7 4 6 PAR EE 7 4 7 UNE 7 4 8 SPEAKER Ee dee Ee EE 8 4 9 MEIN Eer 8 AO OD Ni 8 5 PHONE OPERATION i arenaene nnna ea si 10 5 1
11. Key DND Do Not Disturb BLF Busy Lamp Field 300 Main Street East Rochester NY 14445 Toll Free 1 866 ALLWORX 585 421 3850 www allworx com O 2008 Allworx All rights reserved Revised May 28 2008 Page 26
12. RIACNGA GAL EE 10 5 2 RECEIVING ACAL 10 5 3 ENDING CG Alborada Ee 10 5 4 HEADSET Eed 10 5 5 DIRECTORY RI Le 11 5 6 REDIAL A NUMBER cos ii id dis 11 5 7 MISS EIERE ee EE 11 5 8 PRESENCE SOFT KEY A 11 5 9 IGNORE AND SILENCE SOFT kg 11 5 10 PROGRAMMABLE FUNCTION KEN 12 6 SYOTEM FEATURES ee 13 6 1 EE 13 6 2 USER RESOURCE EXTENSIONS cococcnoconcccnoconononoconcnnnncononnnncnnnnnonanonononannno nana nc non naar cnn anar cnn nnnan aran a nanancnnns 13 6 3 LEAVE A USER A VOICEMAIL oocccccnnncccccnnnnccnnnnancnnnnnancnnnonanancnonnnono ronca nono nnan canon an ncn nn narran nn na nnnonenaranananananes 13 6 4 BUSINESS SPEED DIAL ooo and 13 6 5 AUTO VAT TENDAN Tort te daaesnieiaheatueaubore aa e dei sects 13 6 6 OVERHEAD PAGING ccccccnococoncnocononononononnnncnonononancnononaranonnnnranonnnnennnn nene anno nana rn n enana EAR anna n anna n carr rnan rancia 13 6 7 ACTIVEDOOR RELAY Ventas ia ei 13 6 8 DO NOT RIETS 13 6 9 GALE el ta EEN 14 6 10 CALL FORWARDING toca as 15 6 11 AEN El Ee 15 Table of Contents 300 Main Street East Rochester NY 14445 Toll Free 1 866 ALLWORX 585 421 3850 www allworx com O 2008 Allworx All rights reserved Revised May 28 2008 Page i al Iworx Phone Guide 9212 7 6 1 6 1 6 1 6 1 6 1 6 1 2 CONFERENCE CENTER siii i 15 3 ALLWORX MESSAGE CENTER 15 4 ANSWER RINGING PHONE USING ANOTHER HANDSET 0 ccceeeeceeeeceeeceeeecceceeceeeceneeceeeecseeeeceeeseneessaess 16 E LEE
13. another PFK o Ifa second call is coming in on another PFK pressing that PFK will end the current call and answer the incoming call unless auto on hold is enabled e Press the RELEASE button to end a call and start a new call 5 4 Headset 1 Plug the cable for the headset into the headset jack on the back side of the phone 2 Press the SPEAKER button You cannot use the speakerphone and headset at the same time 3 When finished with the call press the SPEAKER button to disconnect A PFK can be created to activate the headset instead of using the SPEAKER button The PFK has to be setup by the System Administrator 300 Main Street East Rochester NY 14445 Toll Free 1 866 ALLWORX 585 421 3850 www allworx com O 2008 Allworx All rights reserved Revised May 28 2008 Page 10 al Iworx Phone Guide 9212 5 5 Directory Dialing 1 Press the Up Down navigation arrows to view a list of all User Extensions System Extensions and Speed Dial numbers by Name or Description Additionally when the phone is off hook the rightmost soft key changes to the directory listing option PHONEBK Press the PHONEBK soft key to initiate the directory listing 2 Use the Up Down navigation arrows to highlight the name or description and extension You may also press an alphabetic key on the keypad to jump to the desired section of the directory 3 Press the Select button LA to dial the number 5 6 Redial a Number e Y
14. ce by dialing extension 408 or by being transferred to the extension 408 by another user An Auto Attendant shortcut can be setup by the System Administrator to access the Conference Center A Conference ID and password are required in order to enter the conference Note For more information refer to the Allworx Conference Center Guide found on the website at www allworx com support downloads default asp The 24x supports up to 4 simultaneous conferences while the 6x supports only one conference Default Conference IDs and Pins for unscheduled conferences are shown in the table below Server Conference ID Password 6x 24x 480 480 24x 481 481 24x 482 482 24x 483 483 6 13 Allworx Message Center The Allworx Message Center can be reached by 1 Dialing 6 your extension from any office phone or from the company Auto Attendant if calling from an outside line 2 Pressing the MESSAGES button on any Allworx phone The Allworx Message Center allows the user to e Listen to new and saved voicemails 300 Main Street East Rochester NY 14445 Toll Free 1 866 ALLWORX 585 421 3850 www allworx com O 2008 Allworx All rights reserved Revised May 28 2008 Page 15 al Ivworx Phone Guide 9212 Send a message to another user e Change presence setting e Change name recording e Manage message greetings e Change password Note For more information refer to the Allworx Message Center Guide found
15. e Guide 9212 e Pressing the IGNORE soft key stops the audible ringing However the PFK that the call is coming in on will continue to flash until the call is answered or the caller hangs up e Pressing the S LENCE soft key stops the audible ringing However the information on the incoming call will still be displayed and the PFK that the call is coming in on will continue to flash until the call is answered or the caller hangs up 5 10 Programmable Function Keys The following features can be programmed by your System Administrator into any of the 12 PFKs on the Allworx 9212 Note One PFK should be left as a Call Appearance This is required for PBX behavior e Busy Lamp Field BLF e Call Appearance e Call Monitor e Day Night Mode e Centrex Flash e Headset e Info e Park e Personal Speed Dial e Redial e Line Appearance e Parking Orbit e Queue Appearance e Speed Dial e Messages 300 Main Street East Rochester NY 14445 Toll Free 1 866 ALLWORX 585 421 3850 www allworx com O 2008 Allworx All rights reserved Revised May 28 2008 Page 12 al Iworx Phone Guide 9212 6 System Features 6 1 Operator Dialing or transferring to 0 from any phone will initiate a call to the company operator 6 2 User Resource Extensions Dialing or transferring to any extension between the range of 100 299 3 digit mode or 1000 2999 4 digit mode will connect a call to another user or to a call
16. er NY 14445 Toll Free 1 866 ALLWORX 585 421 3850 www allworx com O 2008 Allworx All rights reserved Revised May 28 2008 Page 22 7 Iworx Phone Guide 9212 Highlight Current Status Info 3 Press the Select button LA 4 The following information is listed e DHCP Lease Time if DHCP is enabled e SNTP Time Server IP e Boot Server IP e Phone IP e Subnet IP e Gateway IP e Boot Configuration success or failure e MAC Address e Model Name e Software Version e LAN Connection Info e PC Connection Info 5 Use the Up Down navigation arrows to move through the list When finished press the EXIT soft key 7 9 Check Statistics 1 Select the CONFIG soft key 2 Highlight Statistics 3 Press the Select button LA 4 The following information is listed e Audio Packet Stats RCV XMT Missed Loss Rate Max Jitter e SIP Call Stats Incoming OK Outgoing OK 300 Main Street East Rochester NY 14445 Toll Free 1 866 ALLWORX 585 421 3850 www allworx com O 2008 Allworx All rights reserved Revised May 28 2008 Page 23 al Iworx Phone Guide 9212 Bad Address Refused Busy 5 Use the Up Down navigation arrows to move through the list 6 When finished press the EXIT soft key 7 10 Save Changes to Your Settings Normally you are prompted to save the changes you have made You may however manually want to save the changes 1 Select the soft key that corresponds to CONFIG on t
17. he screen Highlight Save Settings Press the Select button LA Select the YES soft key to save any changes OR select NO to cancel changes made Press the EXIT soft key ST oe Ee e 7 11 Reset the Phone to lts Factory Defaults Warning Do not reset your phone to its factory defaults unless instructed by your System Administrator Select the soft key that corresponds to CONFIG on the screen Highlight Set Factory Defaults Press the Select button LA Select the YES soft key to restore the factory defaults OR select NO to keep the Configuration as is Phone automatically reboots E a e 300 Main Street East Rochester NY 14445 Toll Free 1 866 ALLWORX 585 421 3850 www allworx com O 2008 Allworx All rights reserved Revised May 28 2008 Page 24 al Iworx Phone Guide 9212 8 Additional Information Your business directory including the conference scheduling page company phone list distribution lists phone features chart and shared folders are available using a browser and entering http ServersLANSideAddress e ServersLANSideAddress is the IP address of your server on your local area network or the host name of the server e Your System Administrator can give you this address and it is included on your Allworx welcome summary sheet 9 Wall Mounting Optional The Allworx 9212 can be mounted on a wall This requires a wall mounting plate Mounting plates should meet the requirements of standard TIA
18. n To listen to your voicemail press the MESSAGES button You ll need to enter your password to access your messages 4 2 Ol oe er WN a Intercom Press the INTERCOM button and dial the extension of the person you would like to talk to The call is connected when the LCD screen displays Active Call Start talking The person you called will hear you over their speaker Press the INTERCOM or SPEAKER button to end the call To deny an incoming Intercom request press the IGNORE soft key 4 3 Conference After connecting to the first person you want on the conference call follow these steps 1 2 D OV e w Press the HOLD button Select another Call Appearance PFK and dial the number of the second person you want on the conference call Press the CONFERENCE button Press the Call Appearance PFK where the first person is on hold All three callers are now able to conference The CONFERENCE button will be illuminated solid red One party may exit the conference by hanging up the remaining two parties will continue to be connected If you desire to have a private conversation with one of the parties you may split the conference using the following steps a Use the Up Down navigation arrows to select the Call Appearance PFK of the person you wish to put on hold and then press the HOLD button The display will show the two parties involved in the conference b You may now talk to the remaining party c The Call A
19. n press the Select button 5 Use the keypad to enter a name for the speed dial press the Select button Note The key puts a space between characters The Down navigation arrow acts as a backspace Using a Personal Speed Dial 1 Pick up a line 2 Press the SPDIAL soft key 3 Choose the desired speed dial number on the keypad 300 Main Street East Rochester NY 14445 Toll Free 1 866 ALLWORX 585 421 3850 www allworx com O 2008 Allworx All rights reserved Revised May 28 2008 Page 18 al Iworx Phone Guide 9212 7 3 Preferences 1 Press the CONFIG soft key button 2 Press the Down arrow button to select Preferences Press the Select button LA 3 Select from the following list using the Up Down navigation arrows to make the changes a b e LCD Contrast Controls the contrast of the display Use the Volume bar or Up Down navigation arrows to adjust Call History Size Number of calls kept in History 0 99 Default 99 Clock Mode Time Display for LCD Screen i Off ii 12 Hour Default iii 24 Hour Hold Reminder Mode How the hold reminder should act i No Reminder ii On Hook iii Timer Default iv On Hook and Timer Redial Memory To have the last number dialed stored in the phone i Enabled Default ii Disabled iii Timed Audible Dialing Tones are heard when a key is pressed i Enabled Default ii Disabled Call Timer Display Displays the le
20. net cable to connect the phone to the network 1 2 Connecting the Phone We have taken all the challenge out of connecting your phone properly Follow these steps to connect see the figure below 1 Connect the handset to the Handset jack on the back of the phone using the coiled handset cord 2 Plug one end of the Ethernet cable into the Network jack on the back of the phone Plug the other end into your Ethernet jack on the wall WARNING Do not connect to an analog phone line 3 A computer may be connected to the network through the phone s Computer jack If you are using Power over Ethernet PoE the power to the phone was supplied when you connected the Ethernet cable If this is the case skip to step 6 5 Ifyou are not using PoE connect the power cable into the phone and then plug the other end into an outlet It s a good idea to use a surge protector Headset Handset Computer Network E VDC OmA No 9212 Serial Number 9212000ADD811774 AZ Mode HEAD d 202 00 28 DD 0 DUR IER E Made In China Teskd To FE with FCC Standards Fe Se HOME OR OFFICE USE el East SE NY 1405 300 Main Street East Rochester NY 14445 Toll Free 1 866 ALLWORX 585 421 3850 www allworx com O 2008 Allworx All rights reserved Revised May 28 2008 Page 1 al Iworx Phone Guide 9212 6 Thread cables through the strain relief guide 7 After applying power the phone will initialize itself You can watch
21. ngth of time during a call i Enabled Default ii Disabled Intercom Auto Answer When a call is placed to a phone using the INTERCOM button the phone receiving the call will automatically answer using Intercom Speakerphone i Enabled Default ii Disabled On Hook Dialing Speaker mode will be enabled when a number on the keypad is pressed Allows numbers to be dialed without pressing the SPEAKER button first i Enabled Default 300 Main Street East Rochester NY 14445 Toll Free 1 866 ALLWORX 585 421 3850 www allworx com 2008 Allworx All rights reserved Revised May 28 2008 Page 19 al Iworx Phone Guide 9212 j ii Disabled Visual Ringing The Allworx visual ring indicator for the Allworx 9212 phone will flash red with an incoming call i Enabled Default ii Disabled Paging Enable Mode If the phone is to allow pages to be received i Never ii Always Default iii On Hook Off Hook Answer Mode Answers incoming calls when the phone is taken off hook i Off Hook Will Answer Default ii Select to Answer Off Hook Ringing The phone will ring when a new call is received while in use i Enabled Default ii Disabled Auto on Hold When another call comes in on a free Call Line Appearance PFK while on an active call if the PFK for the new call is pressed the first call is automatically put on hold instead of ended i Enabled ii Disabled Default Au
22. nistrator 1 Select the CONFIG soft key 2 Scroll down and highlight Network Settings 3 Press the Select button LA a DHCP Allows the phone to extract its configuration from the server i Enabled Default ii Disabled b VLAN Allows the phone to stay on the same network without any hardware reconfiguration i Enabled ii Hub Debug Mode iii Disabled Default c Remote Plug n Play Key used to set up a remote phone See the System Administrator d Edit Time Server IP Option to change the Time Server the phone is logged into e Edit Boot Server IP The WAN IP address the server is using for the setup of a remote phone f Edit Phone IP Option will appear if DHCP is disabled Allows the manual entry of the phone s IP g Edit Netmask IP Option will appear if DHCP is disabled Allows the manual entry of the Netmask IP h Edit Gateway IP Option will appear if DHCP is disabled Allows the manual entry of the Gateway IP i Phone VLAN Settings Option will appear if VLAN is enabled i Enter VLAN ID 2 Default ii Enter VLAN Priority 7 Default j PC VLAN Settings Option will appear if VLAN is enabled i Enter VLAN ID 1 Default ii Enter VLAN Priority 0 Default 4 Select the EXIT soft key 5 Select the YES soft key to save any changes OR select NO to cancel changes made 7 8 Current Status Info 1 Select the CONFIG soft key 300 Main Street East Rochest
23. ntee however that interference will not occur in a particular installation If this equipment causes harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help You may also find helpful the following booklet prepared by the FCC How to Identify and Resolve Radio TV Interference Problems This booklet is available from the U S Government Printing Office Washington D C 20402 Changes and Modification not expressly approved by the manufacturer or registrant of this equipment can void your authority to operate this equipment under Federal Communications Commissions rules The Power Supply is a plug in Class 2 transformer Input voltage is 120VAC 60Hz 16W Output voltage is 24VDC 400mA UL listed Output connector size is 2 5 mm inner diameter The product was made in China This product adheres to the IEEE 802 3af standard for Power over Ethernet PoE 11 Abbreviations PoE Power over Ethernet VoIP Voice over Internet Protocol PBX Private Branch Exchange PFK Programmable Function
24. ogged out of the Queue o Off not lit means you are logged into the Queue but there are no calls waiting in the Queue o Flashing green means there is at least one call in the Queue and will flash on all phones that are logged in When the Queue PFK light is flashing you will be able to pick up the call by pressing the PFK or SPEAKER button for hands free mode or by using your handset or headset and pressing the PFK If Music on Hold is enabled for your company s system queued callers will hear music 300 Main Street East Rochester NY 14445 Toll Free 1 866 ALLWORX 585 421 3850 www allworx com O 2008 Allworx All rights reserved Revised May 28 2008 Page 14 al Iworx Phone Guide 9212 6 10 Call Forwarding Dialing 45 an extension will forward any call that come into the phone to that extension To disable Call Forwarding for the phone dial extension 450 6 11 Paging Zones Dialing 46 representing a Paging Zones 0 through 9 on the phone will broadcast audio to any other phones that are members of the Paging Zone which is set up by the System Administrator 6 12 Conference Center The Conference Center is an optional feature Note it is not available for the Allworx 10x There are four Conferences Bridges on the 24x and one Conference Bridge on the 6x that support up to 8 callers A Conference can be scheduled using the directory page but can also be held without scheduling Callers can join a Conferen
25. on hold by this handset When the Monitor PFK light is flashing you can pick up the call by using your handset or speakerphone and pressing the PFK 6 17 Busy Lamp Field BLF Another user s phone can be linked to a PFK on your phone The PFK will automatically dial the user s extension when pressed The BLF PFK will flash red when the user has an incoming call and it will be solid red when the user is on the phone 300 Main Street East Rochester NY 14445 Toll Free 1 866 ALLWORX 585 421 3850 www allworx com O 2008 Allworx All rights reserved Revised May 28 2008 Page 17 al Iworx Phone Guide 9212 7 Advanced Topics 7 1 Phone Configuration Menu The following can be viewed changed by selecting the CONFIG soft key e Personal Speed Dial e Preferences e Reboot Phone e Clear Call History e Refresh Directory e Network Settings e Current Status Info e Statistics e Save Settings e Set Factory Defaults Caution Check with your System Administrator before making any changes 7 2 Personal Speed Dial You can program your frequently called numbers and dial them with the touch of a button Setting up a Personal Speed Dial 1 Press the CONFIG soft key 2 A menu will appear The first option will be Personal Speed Dial Press the Select button La 3 Use the Up Down navigation arrows to choose a desired speed dial number press the Select button 4 Use the keypad to enter the phone number or extensio
26. on the website at www allworx com support downloads default asp 6 14 Answer Ringing Phone Using another Handset A user can answer another user s ringing phone from their own handset by dialing 7 the alternate phone s extension 6 15 Parking A call can be parked by pressing the PARK button The maximum wait time a caller is parked and the subsequent routing is defined by the system administrator Park a Call using a Line Appearance PFK Parking a call on a Line Appearance PFK will act as a system wide hold in that any phone with a Line Appearance PFK assigned to the same outside line will be able to retrieve the call by pressing the Line Appearance PFK This would typically be used in systems configured for Key System Behavior Parking a Call from the Hold Screen The currently displayed call on hold can be parked by pressing the PARK button The call is parked without retrieving it from Hold Retrieving a Parked Call Your System Administrator can define one of the PFKs on your Allworx phone as a Parking Orbit PFK for one or more of the parking extensions Your System Administrator can also set a reminder to ring the handset when the call has been parked beyond a specified period of time The Parking Orbit PFK may be in one of several states e Off not lit means the Parking Orbit is idle no parked call e Amber PFK means a call has been parked by that particular handset within the last five seconds After five seconds the
27. ou can automatically dial the last number called by selecting the REDIAL soft key on the phone s display screen e Select the CALLS soft key Us the Up Down navigation arrows to highlight the desired call Press the Select button LA e APFK can be programmed by your System Administrator to redial the last number called 5 7 Missed Calls If a call is missed a message will appear on the phone s display Use the following steps to see details of the missed calls 1 Select the CALLS soft key 2 Use the Up Down navigation arrows to view your missed calls 3 Select the DETAIL soft key to view the date and time of the missed calls 4 Press the Select button EA to call the number 5 8 Presence Soft Key Change your Presence setting directly from the phone The Presence states are In Office At a Meeting On Vacation On Business Trip At Home Away and Busy 1 Select the PRESNCE presence soft key 2 Use the Up Down navigation arrows to view the presence states 3 Press the Select button 4 to change your presence All inbound calls will follow the call route for this presence state 5 9 Ignore and Silence Soft Keys e While a call is ringing the SILENCE and IGNORE soft key options appear 300 Main Street e East Rochester NY 14445 Toll Free 1 866 ALLWORX 585 421 3850 www allworx com 2008 Allworx All rights reserved Revised May 28 2008 Page 11 al Iworx Phon
28. ppearance PFK for the person on hold will be flashing To have the person re join the conference press CONFERENCE then select the flashing Call Appearance PFK The three way conference is then re established 300 Main Street East Rochester NY 14445 Toll Free 1 866 ALLWORX 585 421 3850 www allworx com O 2008 Allworx All rights reserved Revised May 28 2008 Page 6 al Iworx Phone Guide 9212 8 End the conference by hanging up 4 4 Transfer Unannounced Blind Transfer 1 Press the TRANSFER button The current call is placed on hold 2 At the dial tone dial the extension to where you want to transfer the call 3 The call will automatically be transferred If the recipient does not answer the call will follow the recipient s call route Announced Attended Transfer To talk to the person to whom you are transferring the call to before the transfer goes through 1 Press the TRANSFER button Select a second Call Appearance PFK Dial the extension to where you want to transfer the call Talk to the new recipient Press the TRANSFER button again The two parties will now be connected oe ok oh If you want to cancel the transfer press the RELEASE button To return to the original caller press the Call Appearance PFK where the call is currently being held 4 5 Release The RELEASE button is used to hang up an active call or to abort a new call setup such as the middle of a transfer operation 4
29. r System Administrator has pre configured the phone for one of these two modes Each programmable button on the phone will function differently depending on the mode of the phone Allworx 9212 VolP phone Graphical LCD screen Higher audio fidelity Soft keys Scroll and Select keys Visual ring indicator a Allworx 9212 5 New Messages Handset with cord expandable up to nine feet EA Twelve Full duplex Programmable i 1 Zac Boer Function Keys speakerphone PFKs 5 Aer 6 uno Volume Sr 9w e OD orer j TREE VOLUME Ten feature keys l Multiple position tilt base Power also wall mountable Two 10 100 switched Ethernet ports e 802 3af PoE Headset jack e 24V DC adapter 300 Main Street East Rochester NY 14445 Toll Free 1 866 ALLWORX 585 421 3850 www allworx com O 2008 Allworx All rights reserved Revised May 28 2008 Page 4 al Iworx Phone Guide 9212 4 Button Operation Button Light Purpose KEYPAD None Use the keypad to dial numbers in order to place a call MESSAGES Solid red if new Access the Message Center messages are present INTERCOM Solid green when in Use the phone as an intercom use CONFERENCE Blinking green while Talk to 3 parties at a time using the 3 Way Conference making connections functionality Solid red when in use Will indicate when Call Assistant Call Recording is in progress
30. rows to display the call on the screen and then pick up the handset If you have a call on hold and a new call comes in the new call will be answered when the handset is lifted If Music on Hold is enabled for your company s system callers on hold will hear music 300 Main Street East Rochester NY 14445 Toll Free 1 866 ALLWORX 585 421 3850 www allworx com O 2008 Allworx All rights reserved Revised May 28 2008 Page 9 al Iworx Phone Guide 9212 5 Phone Operation 5 1 Placing a Call e Outbound calls can be placed by pressing the following PFKs o Call Appearance can be used to place extension to extension calls or to obtain an outside line must dial 9 first o Line Appearance seizes the outside line without dialing 9 first o Speed Dial automatically dials the programmed number 5 2 Receiving a Call e Inbound calls can be answered with the following PFKs when flashing o Call Appearance can receive either an extension to extension call or an outside line directed to an extension assigned to the phone o Line Appearance can receive inbound calls from the outside line o Call Monitor o Call Queue Note Unless configured otherwise incoming calls to your phone will ring the audible indicator and flash one of the Call Appearance PFKs 5 3 Ending a Call Release a call by using one of the following e Place receiver back on hook If using the speakerphone or headset press the SPEAKER button e Press
31. tion it must be rebooted 1 Select the CONFIG soft key 2 Highlight Reboot Phone 3 Press the Select button LA 4 If you have any unsaved changes you ll be asked if you want to save them before rebooting Select the YES soft key to save any changes OR select NO to cancel changes made 5 Select the YES soft key on the confirmation prompt to reboot 7 5 Clear Call History The Allworx phone retains the history of your calls up to 99 calls You can clear your call history by using the following steps 1 Select the CONFIG soft key 2 Scroll down and highlight Clear Call History 3 Press the Select button LA 4 Select the YES soft key to clear call history OR select NO to cancel 7 6 Refresh Directory If new users or extensions have been set up on the Allworx server the on phone directory will automatically be updated after some delay The directory may be updated immediately using the following procedure 1 Select the CONFIG soft key 2 Scroll down and highlight Refresh Directory 3 Press the Select button LA 4 Select the EXIT soft key to exit the Refreshing the Directory screen 300 Main Street East Rochester NY 14445 Toll Free 1 866 ALLWORX 585 421 3850 www allworx com O 2008 Allworx All rights reserved Revised May 28 2008 Page 21 al Iworx Phone Guide 9212 7 7 Check the Network Settings Warning Do not make any changes to your network settings unless instructed by your System Admi
32. to Retrieve Calls When the phone is on hook and a call is on hold if handset is taken off hook the call on hold is automatically retrieved i Enabled Default ii Disabled Missed Call Tracking Can choose what types of Appearances to track i Call Appearances Only Default ii All Appearance Types Parking Orbit Pop ups Displays the Parking Orbit after call has been parked i Popup Enabled Default ii Popup Disabled Force Auto Answer Allows the phone to automatically answer incoming calls i Normal Operation Incoming calls are not automatically answered Default ii Auto Answer Phone will automatically answer call after one ring Sidetone Disable Allows different modes for turning off the feedback in the handset headsets from microphone to speaker 300 Main Street East Rochester NY 14445 Toll Free 1 866 ALLWORX 585 421 3850 www allworx com O 2008 Allworx All rights reserved Revised May 28 2008 Page 20 al Iworx Phone Guide 9212 i Normal Operation Default ii Handset Disabled iii Headset Disabled iv Both Disabled 4 After making changes to the preferences listed above press the Select button La 5 Press the EXIT soft key twice 6 Select the YES soft key to save any changes OR select NO to cancel changes made 7 4 Reboot the Phone On occasion rebooting the phone may be required For example when the Allworx server System Administrator makes changes to the phone s configura
33. until the fixed tabs easily lifted out of their holes 2 2 Change the Labels for the PFKs Programmable Function Keys To avoid misdialing update the PFK labels whenever a PFK configuration is changed To add or change a label 1 Remove the paper from beneath the plastic label cover by lifting the bottom edge of the plastic cover to release it 2 Add text in the space corresponding to the desired PFK 3 Place the label onto the phone and snap the cover back in place A blank label Microsoft Word template can be obtained at our website www allworx com support downloads default asp select the Documentation link 2 3 Volume The volume of the incoming ring handset speaker speakerphone and the headset is adjustable To adjust the Volume e Press the Volume bar on the left decrease or right increase to adjust the incoming ring for desired audio level Do not lift the handset or turn on speakerphone e To adjust other volumes pick up the handset turn on the speakerphone or headset and press the Volume bar as desired e The screen shows which device is being adjusted 300 Main Street East Rochester NY 14445 Toll Free 1 866 ALLWORX 585 421 3850 www allworx com O 2008 Allworx All rights reserved Revised May 28 2008 Page 3 al Iworx Phone Guide 9212 3 Introduction to your Allworx Phone Your new Allworx phone supports two modes of operation PBX Private Branch Exchange Mode and Key System Mode You

Allworx 9212 User's Manual

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