Alcatel OneTouch ONE TOUCH 390 Quick Start Manual
Contents
1. completely discharged if the battery power is empty for a long time it may take around 20 minutes to display the battery charger indicator on the screen e Make sure charging is carried out under normal conditions 0 C to 40 C e When abroad check that the voltage input is compatible My phone cannot connect to a network or No service is displayed e Try connecting in another location e Verify the network coverage with your operator e Check with your operator that your SIM card is valid e Try selecting the available network s manually e Try connecting at a later time if the network is overloaded My phone cannot connect to the Internet e Check that the IMEI number press 06 is the same as the one printed on your warranty card or box e Make sure that the internet access service of your SIM card is available e Check your phone s Internet connecting settings e Make sure you are in a place with network coverage e Try connecting at a later time or another location Invalid SIM card e Make sure the SIM card has been correctly inserted e Make sure the chip on your SIM card is not damaged or scratched e Make sure the service of your SIM card is available 25 e CHARGERS Mains powered chargers will operate within the temperature range of 0 C to 40 C The chargers designed for your mobile phone meet with the standard for safety of information technology equipment and office equipment use Due to different applic2. or repaired as appropriate Repaired Phone and accessories are entitled to a one month warranty for the same defect Repair or replacement may be carried out using reconditioned offering components equivalent functionality This warranty covers the cost of parts and labor but excludes any other costs This warranty shall not apply to defects to your phone and or accessory due to without any limitation I Non compliance with the instructions for use or installation or with technical and safety standards applicable in the geographical area where your phone is used The warranty period may vary depending on your country The life of a rechargeable mobile phone battery in terms of conversation time standby time and total service life will depend on the conditions of use and network configuration Batteries being considered expendable supplies the specifications state that you should obtain optimal performance for your phone during the first six months after purchase and for approximately 200 more recharges IP3781_390_QG_Eng_GB_10_111128 indd 2 Safety and USEC cc00 We recommend that you read this chapter carefully before using your phone The manufacturer disclaims any liability for damage which may result as a consequence of improper use or use contrary to the instructions contained herein e TRAFFIC SAFETY Given that studies show that using a mobile phone while driving a vehicle constitutes a real
3. able electrical specifications a charger you purchased in one jurisdiction may not work in another jurisdiction They should be used for this purpose only e RADIO WAVES Proof of compliance with international standards ICNIRP or with European Directive 1999 5 EC R amp TTE is required of all mobile phone models before they can be put on the market The protection of the health and safety for the user and any other person is an essential requirement of these standards or this directive THIS DEVICE MEETS INTERNATIONAL GUIDELINES FOR EXPOSURE TO RADIO WAVES Your mobile device is a radio transmitter and receiver It is designed not to exceed the limits for exposure to radio waves radio frequency electromagnetic fields recommended by international guidelines The guidelines were developed by an independent scientific organization ICNIRP and include a substantial safety margin designed to assure the safety of all persons regardless of age and health The radio wave exposure guidelines use a unit of measurement known as the Specific Absorption Rate or SAR The SAR limit for mobile devices is 2 0 W kg Tests for SAR are conducted using standard operating positions with the device transmitting at its highest certified power level in all tested frequency bands The highest SAR values under the ICNIRP guidelines for this device model are Maximum SAR for this model and conditions under which it was recorded Head SAR GSM 900 0 471 Wikg Bod
4. al tunnel syndrome or other musculoskeletal disorders 17 Troubleshooting Before contacting the service centre you are advised to follow the instructions below e You are advised to fully charge H the battery for optimal operation e Avoid storing large amounts of data in your phone as this may affect its performance e Use User Data Format to perform phone formatting to perform User Data format hold down while simultaneously pressing the power on off key under the power off mode ALL User phone data contacts photos messages and files downloaded applications will be lost permanently It is strongly advised to fully backup the phone data and profile before doing formatting and carry out the following checks My phone cannot switch on e Check the battery contacts remove and reinstall your battery then turn your phone on e Check the battery power level charge for at least 20 minutes e If it still does not work please use User Data Format to reset the phone My phone is frozen or has not responded for several minutes e Restart your phone by pressing and holding the _ key e Remove the battery and re insert it then restart the phone e If it still does not work please use User Data Format to reset the phone My phone turns off by itself e Check that your keypad is locked when you are not using your phone and make sure power off key is not mis contacted due to unlocking keypad e C
5. alling the back cover Place the SIM card with the chip facing downwards and slide it into its housing Make sure that it is correctly inserted To remove the card press it and slide it out 11 2 Fake call Protect yourself from annoying situations with the Fake Call In this menu you can set Caller name Call time and Ringtone When the timer reaches the phone will ring and display like receiving a real phone call Press Se key pretend answering a call the screen will display just like have an ongoing call Press _ key pretend to reject the call the call will terminate automatically 11 3 Weather Your phone is equipped with a weather function for consulting up to 3 day forecasts of favourite cities 11 4 Notes You can create a note in text or voice format by accessing Tools Notes from the main menu 11 5 Calculator Enter a number select the type of operation to be performed 6699 and enter the second number then press to display the result 11 6 World clock The World clock shows current local time and the time zone in different cities 11 7 Convertor Unit convertor and Currency convertor 11 8 Stopwatch The stopwatch is a simple application for measuring time with the possibility to register several results and suspend resume measurement 13 Charging the battery Pi Standard charger EUP N Be ae Universal charger Connect the battery charger to
6. ang up the call press the _ key Making an emergency call If your phone is covered by the network dial emergency number and press the NY key to make an emergency call This works even without a SIM card and without typing the PIN code or unlocking the keypad 3 2 Calling your voicemail To access your voicemail hold down the l ao key 3 3 Receiving a call When you receive an incoming call press the key to talk and then hang up using the _ key 3 4 Available functions during the call During a call you can use your directory your calendar short messages etc without losing your correspondent vane O Contact your network operator to check service availability 1 1 Keys 4 Navigation key Central O Confirm an option short keypress Access main menu short keypress in idle screen Left 4 Messages short keypress in idle screen Right gt Voice calendar short keypress in idle screen Up a Profiles short keypress in idle screen Down w Camera short keypress in idle screen Left softkey Menu short keypress in idle screen X Right softkey Contacts short keypress in idle screen J Send a call Answer a call Access call log Access fake call settings long keypress in idle screen A 8 Power on off the handset long keypress End call Return to idle screen QO In idle screen Short keypress input Long keypress access your v
7. data or loss of image to the full extent those damages can be disclaimed by law Some countries states do not allow the exclusion or limitation of indirect incidental or consequential damages or limitation of the duration of implied warranties so the preceding limitations or exclusions may not apply to you 23 Always handle your phone with care and keep it in a clean and dust free place Do not allow your phone to be exposed to adverse weather or environmental conditions moisture humidity rain infiltration of liquids dust sea air etc The manufacturer s recommended operating temperature range is 10 C to 55 G Over 55 C the legibility of the phone s display may be impaired though this is temporary and not serious Emergency call numbers may not be reachable on all cellular networks You should never rely only on your phone for emergency calls Do not open dismantle or attempt to repair your mobile phone yourself Do not drop throw or bend your mobile phone Do not paint it Use only batteries battery chargers and accessories which are recommended by TCT Mobile Limited and its affiliates and are compatible with your phone model TCT Mobile Limited and its affiliates disclaim any liability for damage caused by the use of other chargers or batteries Remember to make back up copies or keep a written record of all important information stored in your phone Some people may suffer epileptic seizures or blackouts
8. heck the battery charge level e If it still does not work please use User Data Format to reset the phone 24 e PRIVACY Please note that you must respect the laws and regulations in force in your jurisdiction or other jurisdiction s where you will use your mobile phone regarding taking photographs and recording sounds with your mobile telephone Pursuant to such laws and regulations it may be strictly forbidden to take photographs and or to record the voices of other people or any of their personal attributes and duplicate or distribute them as this may be considered to be an invasion of privacy It is the user s sole responsibility to ensure that prior authorisation be obtained if necessary in order to record private or confidential conversations or take a photograph of another person the manufacturer the seller or vendor of your mobile phone including the operator disclaim any liability which may result from the improper use of the mobile phone e BATTERY Before removing the battery from your phone please make sure that the phone is switched off Observe the following precautions for battery use Do not attempt to open the battery due to the risk of toxic fumes and burns Do not puncture disassemble or cause a short circuit in a battery Do not burn or dispose of a used battery in household rubbish or store it at temperatures above 60 C Batteries must be disposed of in accordance with locally a
9. ing mode In edit mode Short keypress access symbols table 1 2 Main screen icons Battery charge level m Vibrate alert your phone vibrates but does not ring or beep fi Headset connected Keypad locked Alarm or appointments programmed G P The icons and illustrations in this guide are provided for information purposes only 4 6 Call log essees You can access your call memory by pressing __ from the idle SG screen and you will see Outgoing call s Missed call s and Answered call s Tq Voice calendar Voice calendar is a calendar with voice reminder After accessing Voice calendar from the main menu you may select Create voice calendar to record a sound file Then you may set the date time mode etc If you select Directly playing mode the recorded sound file will play automatically as the voice reminder at the very time and date you have set 8 Profiles ses00 a With this menu you may personalise ringtones for different events and environments 9 Media ccccccccces 9 1 Music player att Fa Access this feature from the main menu by selecting Media Music player You will have full flexibility of managing music both on your mobile and memory card Missed calls Radio is on WAP alerts MicroSD Card available Roaming SIM card missing Sending a MMS MMS receiving Silence mode your phone does not ring beep
10. ng aid or insulin pump etc In particular when using the phone you should hold it against the ear on the opposite side to the device if any To avoid hearing impairment pick up the call before holding your phone to your ear Also move the handset away from your ear while using the hands free mode because the amplified volume might cause hearing damage Do not let children use the phone and or play with the telephone and accessories without supervision When replacing the cover please note that your phone may contain substances that could create an allergic reaction 16 2 Connection to any equipment not supplied or not recommended by TCT Mobile Limited 3 Modification or repair performed by individuals not authorised by TCT Mobile Limited or its affiliates or your vendor 4 Inclement weather lightning fire humidity infiltration of liquids or foods chemical products download of files crash high voltage corrosion oxidation Your phone will not be repaired in case labels or serial numbers IMEI have been removed or altered There are no express warranties whether written oral or implied other than this printed limited warranty or the mandatory warranty provided by your country or jurisdiction In no event shall TCT Mobile Limited or any of its affiliates be liable for indirect incidental or consequential damages of any nature whatsoever including but not limited commercial or financial loss or damage loss of
11. ntire copy of the Declaration of Conformity for your telephone can be obtained through our website www alcatelonetouch com Protection against theft Your telephone is identified by an IMEI phone serial number shown on the packaging label and in the product s memory We recommend that you note the number the first time you use your telephone by entering 0 6 and keep it in a safe place It may be requested by the police or your operator if your telephone is stolen This number allows your mobile telephone to be blocked preventing a third person from using it even with a different SIM card Disclaimer There may be certain differences between the user manual description and the phone s operation depending on the software release of your telephone or specific operator services TCT Mobile shall not be held legally responsible for such differences if any nor for their potential consequences which responsibility shall be borne by the operator exclusively Contact your network operator to check service availability 21 How to make your battery last longer e Make sure you follow the complete charge time minimum 3 hours e After a partial charge the battery level indicator may not be exact Wait for at least 20 minutes after removing the charger to obtain an exact indication e Switch on the backlight upon request ALCATEL is a trademark of Alcatel Lucent and used under license by TCT Mobile Limited All rights reser
12. oicemail In edit mode Short keypress insert a smart punctuation Long keypress input I Could be personalized 4 Contacts 000 4 1 Consulting your contacts B e To access the contacts from the main screen press the _ key and select the 8 icon from the menu 4 2 Adding a contact Select the directory in which you wish to add contact press the Options softkey select Add contact D Messaging gt P p 5 1 Create message From the main menu select Messaging to create text multimedia message You can type a message and you can also modify a predefined message in Templates or customise your message by adding pictures photos sounds titles etc only available while editing a MMS While writing a message select Options to access all the messaging options You can save your messages that you send often to Draft or Templates MMS only B Specific letters accent will increase the size of the SMS this may cause multiple SMS to be sent to your recipient In idle screen Short keypress input X In edit mode Short keypress switch input method Long keypress switch languages In idle screen Short keypress input 0 Long keypress switch among P VW In edit mode Short keypress input a space Long keypress input 0 In idle screen Short keypress input s Long keypress activate deactivate the meet
13. one is equipped with a built in antenna For optimal operation you should avoid touching it or degrading it As mobile devices offer a range of functions they can be used in positions other than against your ear In such circumstances the device will be compliant with the guidelines when used with headset or USB data cable If you are using another accessory ensure that whatever product is used is free of any metal and that it positions the phone at least 1 5 cm away from the body e LICENCES Obigo is a registered trademark of Obigo AB micro microSD Logo is a trademark yr eZiText and Zi are trademarks of Zi Corporation and or its Affiliates eZitText zicorporation 20 When I select a number from my contacts the number cannot be dialed e Make sure that you have correctly recorded the number in your file e Make sure that you have inputted the country prefix when calling a foreign country am unable to add a contact in my contacts e Make sure that your SIM card contacts are not full delete some files or save the files in the phone contacts i e your professional or personal directories My callers are unable to leave messages on my voicemail e Contact your network operator to check service availability I cannot access my voicemail e Make sure your operator s voicemail number is correctly entered in Messaging Voicemail e Try later if the network is busy am unable to send and receive MMS e Check yo
14. one touch 390 Quick Start Guide For more information about how to use the phone please go to www alcatelonetouch com to download complete user manual English version only Moreover from the website you can also consult FAQ English version only This product meets applicable national SAR limits of 2 0 W kg The specific maximum SAR values can be found on page 19 of this user guide SAR www sar tick com When carrying the product or using it while worn on your body either use an approved accessory such as a holster or otherwise maintain a distance of 1 5 cm from the body to ensure compliance with RF exposure requirements Note that the product may be transmitting even if you are not making a phone call Prolonged exposure to music at full volume on the music player may damage the listener s hearing Set your phone volume safely Use only headphones recommended by TCT Mobile Limited and its affiliates ALCATELOnelOUCN 2 4 Idle Screen Status Bar Status Notification indicators Wallpaper New Events Icon Line New events are displayed with its quantity You could press _ to view the new events English CJB2450ALAAA IP3781_390_QG_Eng_GB_10_111128 indd 1 l Your mobile 0008 0808808808 ALCATEL 3 S eee ee ere 3 1 Making a call Dial the desired number then press the Tag key to place the call If you make a mistake you can delete the incorrect digits by pressing the right softkey To h
15. or vibrate SMS unread MMS unread Email unread Flight mode Call forwarding activated your calls are forwarded Level of network reception Voicemail message arrived GPRS connection status Activated GPRS connecting SB PAYM OAK Sh PA BO Be l a Depending on your network operator 9 2 Radio Your phone is equipped with a radio with RDS functionality You can use the application as a traditional radio with saved channels or with parallel visual information related to the radio program on the display if you tune to stations that offer Visual Radio service You can listen to it while running other applications 9 3 Local games Your phone includes some games Select Game settings it allows you to manage settings in which you may set background audio and vibration alert i 0 Camera 008000088 0880808 e Your mobile phone is fitted with a camera for taking photos that you can use in different ways e store them in your File manager My creations e send them in a multimedia message MMS to a mobile phone e customise your main screen e select them as incoming call image to a contact in your directory Tools 000000080 00888088888 ae II 1 Alarm Your mobile phone has a built in alarm clock with a snooze feature O The quality of the radio depends on the coverage of the radio station in that particular area 12 2 Getting started 2 1 Set up Removing and inst
16. pplicable environmental regulations Only use the battery for the purpose for which it was designed Never use damaged batteries or those not recommended by TCT Mobile Limited and or its affiliates This symbol on your telephone the battery and the accessories means that these products must be taken to collection points at the end of their life Municipal waste disposal centres with specific bins for these items of equipment Collection bins at points of sale They will then be recycled preventing substances being disposed of in the environment so that their components can be reused In European Union countries These collection points are accessible free of charge All products with this sign must be brought to these collection points In non European Union jurisdictions Items of equipment with this symbol are not to be thrown into ordinary bins if your jurisdiction or your region has suitable recycling and collection facilities instead they are to be taken to collection points for them to be recycled CAUTION RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS 18 My phone cannot charge properly e Make sure you are using an Alcatel battery and the charger from the box e Make sure your battery is inserted properly and clean the battery contact if it s dirty lt must be inserted before plugging in the charger e Make sure that your battery is not
17. risk even when the hands free kit is used car kit headset drivers are requested to refrain from using their mobile when the vehicle is not parked When driving do not use your phone and headphone to listen to music or to the radio Using a headphone can be dangerous and forbidden in some areas When switched on your phone emits electromagnetic waves that can interfere with the vehicle s electronic systems such as ABS anti lock brakes or airbags To ensure that there is no problem do not place your phone on top of the dashboard or within an airbag deployment area check with your car dealer or the car manufacturer to make sure that the dashboard is adequately shielded from mobile phone RF energy e CONDITIONS OF USE You are advised to switch off the telephone from time to time to optimise its performance Switch the phone off before boarding an aircraft Switch the phone off when you are in health care facilities except in designated areas As with many other types of equipment now in regular use mobile telephones can interfere with other electrical or electronic devices or equipment using radio frequency Switch the phone off when you are near gas or flammable liquids Strictly obey all signs and instructions posted in a fuel depot petrol station or chemical plant or in any potentially explosive atmosphere When the phone is switched on it should be kept at least 15 cm from any medical device such as a pacemaker a heari
18. t in the direction of the arrow and lift it Then insert the microSD card with the golden contact downward Finally turn down the microSD holder and slide it in the opposite direction to lock it B Do not support hot plugging for microSD card 2011 11 28 11 05 01 Access Wap options Homepage Bookmarks Recent pages Offline pages Go to URL Service inbox Settings A WAP essnee 5 Services El Contact your network operator to check service availability 6 Latin input mode To write messages there are two writing methods e Normal this mode allows you to type a text by choosing a letter or a sequence of characters associated with a key e Predictive with the eZi mode this mode speeds up the writing of your text Telephone warranty Your phone is warranted against any defect or malfunctioning which may occur in conditions of normal use during the warranty period of twelve 12 months from the date of purchase as shown on your original invoice Batteries and accessories sold with your phone are also warranted against any defect which may occur during the first six 6 months from the date of purchase as shown on your original invoice In case of any defect of your phone which prevents you from normal use thereof you must immediately inform your vendor and present your phone with your proof of purchase If the defect is confirmed your phone or part thereof will be either replaced
19. tures described in the manual e Check with your operator to make sure that your subscription includes this service e Make sure this feature does not require an Alcatel accessory 26 During use the actual SAR values for this device are usually well below the values stated above This is because for purposes of system efficiency and to minimize interference on the network the operating power of your mobile device is automatically decreased when full power is not needed for the call The lower the power output of the device the lower its SAR value Body worn SAR testing has been carried out at a separation distance of 1 5 cm To meet RF exposure guidelines during body worn operation the device should be positioned at least this distance away from the body If you are not using an approved accessory ensure that whatever product is used is free of any metal and that it positions the phone the indicated distance away from the body Organizations such as the World Health Organization and the US Food and Drug Administration have stated that if people are concerned and want to reduce their exposure they could use a hands free device to keep the phone away from the head and body during phone calls or reduce the amount of time spent on the phone For more information you can go to www alcatelonetouch com Additional information about electromagnetic fields and public health are available on the following site http www who int peh emf Your teleph
20. ur phone memory availability as it might be full e Contact your network operator to check service availability and check MMS parameters e Verify the server centre number or your MMS profile with your operator e The server centre may be swamped try again later The flickering icon is displayed on my standby screen e You have saved too many short messages on your SIM card delete some of them or archive them in the phone memory SIM card PIN locked e Contact your network operator to obtain the PUK code Personal Unblocking Key l am unable to download new files Make sure there is sufficient phone memory for your download e Select the Micro SD card as the location to store downloaded files e Check your subscription status with your operator 27 General information e Internet address www alcatelonetouch com e Hot Line Number see TCT Mobile Services leaflet or go to our Internet site On our Internet site you will find our FAQ Frequently Asked Questions section You can also contact us by e mail to ask any questions you may have An electronic version of this user guide is available in English and other languages according to availability on our server www alcatelonetouch com Your telephone is a transceiver that operates on GSM networks with 900 and 1800 MHz bands C 1588 This equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC The e
21. ved Copyright 201 TCT Mobile Limited TCT Mobile Limited reserves the right to alter material or technical specification without prior notice 28 2011 11 28 11 05 02
22. when exposed to flashing lights or when playing video games These seizures or blackouts may occur even if a person never had a previous seizure or blackout If you have experienced seizures or blackouts or if you have a family history of such occurrences please consult your doctor before playing video games on your phone or enabling a flashing lights feature on your phone Parents should monitor their children s use of video games or other features that incorporate flashing lights on the phones All persons should discontinue use and consult a doctor if any of the following symptoms occur convulsion eye or muscle twitching loss of awareness involuntary movements or disorientation To limit the likelihood of such symptoms please take the following safety precautions Do not play or use a flashing lights feature if you are tired or need sleep Take a minimum of a 15 minute break hourly Play in a room in which all lights are on Play at the farthest distance possible from the screen If your hands wrists or arms become tired or sore while playing stop and rest for several hours before playing again If you continue to have sore hands wrists or arms during or after playing stop the game and see a doctor When you play games on your phone you may experience occasional discomfort in your hands arms shoulders neck or other parts of your body Follow the instructions to avoid problems such as tendinitis carp
23. y worn SAR GSM 900 0 613 Wikg Unable to make outgoing calls e Make sure you have dialed a valid number and press the key e For international calls check the country and area codes e Make sure your phone is connected to a network and the network is not overloaded or unavailable e Check your subscription status with your operator credit SIM card valid etc e Make sure you have not barred outgoing calls e Make sure that your phone is not in flight mode Unable to receive incoming calls e Make sure your phone is switched on and connected to a network check for overloaded or unavailable network e Check your subscription status with your operator credit SIM card valid etc e Make sure you have not forwarded incoming calls e Make sure that you have not barred certain calls e Make sure that your phone is not in flight mode The caller s name number does not appear when a call is received e Check that you have subscribed to this service with your operator e Your caller has concealed his her name or number I cannot find my contacts e Make sure your SIM card is not broken e Make sure your SIM card is inserted properly e Import all contacts stored in SIM card to phone The sound quality of the calls is poor e You can adjust the volume during a call by pressing the key e Check the network strength aiii e Make sure that the receiver connector or speaker on your phone is clean am unable to use the fea
24. your phone and mains socket respectively e The charging may take about 20 minutes to start if the battery is flat e Be careful not to force the plug into the socket e Make sure the battery is correctly inserted before connecting the charger e The mains socket must be near to the phone and easily accessible avoid electric extension cables e When using your telephone for the first time charge the battery fully approximately 3 hours You are advised to fully charge the battery E e To reduce power consumption and energy waste when battery is fully charged disconnect your charger from the plug reduce the backlight time etc g The charge is complete when the animation stops 2 2 Power on your phone Hold down the _ 2 key until the phone powers on 2 3 Power off your phone Hold down the A key from the main screen A Depending on your country 2 Settings From the main menu select the menu icon and select the function of your choice in order to customise your telephone Slider settings Phone settings Call settings Security Network Connectivity e 3 File manager You will have access to all audio and visual files stored in phone or memory card in File manager You can access a number of items with this option My audios My images My creations Other files Memory card and Memory status Inserting the memory card To release the microSD card holder slide i
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