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HP ProLiant BL465c G6 Server Blade User Guide

1. HP HP HP CSR 4 HP CSR HP HP 5 HP
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3. z zer 2 ie 2A 2 3B ton 2 48 P O DO o o For installation guidelines and population order see Memory options on page 27 6C 3 EX E System maintenance switch 5 Password disabled Default Configuration lock Off Component identification 10 To access redundant ROM set 51 S5 and S to ON HP c Class Blade SUV Cable mee ieee C j server blade front panel 4 Serial For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures Component identification 11 Operations Power up the server blade The Onboard Administrator initiates an automatic power up sequence when the server blade is installed If the default setting is changed use one of the following methods to power up the server blade e Use a virtual power button selection through iLO 2 e Press and release the Power On Standby button When the server blade goes from the standby mode to the full power mode the system power LED changes from amber to green For more information about the Onboard Administrator see the enclosure setup and installation guide on the HP website http www hp com support For more information about iLO 2 see Integrated Lights Out 2 technology Power down the server
4. CSR HP 5 HP HP MENTA HEF ETSEK HP MERA gt ME HP TRAMA FERIE E HARKEN 255402573 SH HP 8 th http www hp com go selfrepair AZ c HP ASS AAS 343151 AHO UE 3 DA A GS SENSE 4 91 amp 317 AH DA dz Fel CSR FSS OS AFgRSIO BAE SU O AS St HEE HP MHZ Sala EE BAYANA CSR FES ASS AS iri BSA HPE AS FSS HIE ASAIO Al ASA DAS UTS EU CSR AUS 7H 597 USC DAYZ Selz AR ARA Bl FB AS ALI 0 FEL WAS 238 A o A H Aol Chet 234 Y HAH STE LC 21129 Sel ME E 0 FEST 128 AE Held sters SAUS Sx Gt A amp ZH 0 509 WAS 23 82 ASA TAS ASA Soc LS AAA FE 7 HIS 90 Walt Ass AEUCE du UR HP PRS VA AE Self 7 55 MANE A GU O HPE WSEAS DA LES aH Sel MHA MEYAS 25 PSS MATES sim 014 Illustrated Parts Catalogo No 2 2 HASIA U LICH CSR SSE MD SES Xe 270 Soc 82 OS SAA HHO 7 5 TS 0 0 FAFILCK x 2 AHO ASAE SP 7 HUBO APHE FACE
5. eas 62 POST problems flowchart ie 64 OS boot problems flowchart iii 66 Contents 4 Server fault indications flowchart 68 POST error messages and beep GO 70 Introduction to POST error messages KR 70 Processor X Unsupported WW 71 aire dis d Sep pe NEN T et 72 CL OOO 79 Regulatory compliance identification numbers 73 Federal Communications Commission notice 73 FSE rating LA ENTE 73 Class equipment 73 Class equipment sise 73 Declaration of conformity for products marked with the FCC logo United States 74 Modifications MU ed A 74 a PEE CONO E E 74 Canadian notice Avis Canadien sise 75 European Union regulatory ONGEN 75 Disposal of waste equipment by users in private households in the European Union 75 Japanese notice ca aaa el iii 76 BSMI NOTICE 76 ome 76 Chinese 77 Laser complidnee eiecit tete u gus Cum Qh dettes eia 77 Battery replacement notice sister 77 Taiwan battery recycling notice ae teinte tia 78 ONT RTE TENCE TCT NRT 79 Preventingselectrostatic disehafge 79 Grounding methods to prevent electrostatic dischorge ri riadas 79 SPEM D
6. e nn CISTI 10 System maintenance switch iii 10 Bode sleale 11 cc FE II 12 Power up the server blade eas 12 Power down the server bide rire II AA 12 Remove nese Norbert ai 13 Remove the access eas 14 Install thesgccess panelli iii 14 SS 19 OVerVIeW 15 Installing an HP BladeSystem c Class enclosure oa aa 15 Installing server blade opltions A eene 15 Installing interconnect ra 15 Interconnect bay numbering and device mapping ire 16 Connecting tothe networks Ek 17 server ome 18 Completing ne a DAA A 19 Hardware options installation OR DD RR RU 20 MEU de 20 Hard drive opfion ee 20 A a 21 MOEMOry Options TTT 27 Advanced ECC 2 00200000 00000 000000000000 27 DIMM installation guidelines 27 DIMM population order sise 28 Installing DIMMs odiada dl 28 Mezzanine card oplion 29 HP Smart Array E200i Battery Backed Write Cache module option 30 ANIA 34 U
7. PARA Eon THE AEREO ro ASS ERIS Korean notice Class A equipment 01 MIE ASBADLS AAMABYSSS et 212101914 MA FE ASAE 01 SS TSloHI2 Bret 218 219 AMA AS SACS SUC As 2121 AP vasa TS Regulatory compliance notices 76 Class B equipment 0 JE 118 3 B5 t JDE B 2 21 SSSA e JAA AS SHOE oH DE AAAA A 88 1800 Chinese notice Class A equipment HA A RP th VEEGER kep ARR ATCA TERT F FART PARA AT 801806 Laser compliance This product may be provided with an optical storage device that is CD or DVD drive and or fiber optic transceiver Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825 1 The product does not emit hazardous laser radiation Each laser product complies with 21 CFR 1040 10 and 1040 11 except for deviations pursuant to Laser Notice No 50 dated May 27 2001 and with IEC 60825 1 1993 A2 2001 N WARNING Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of exposure to hazardous radiation Do not try to open the module enclosure There are no user serviceable components
8. Optional mezzanine cards enable network connectivity and provide Fibre Channel support For mezzanine card locations see the system board components on page 9 For mezzanine card signal mapping see the HP Proliant BL465c Server Blade Installation Instructions that ship with this server blade To install the component 1 Power down the server blade on page 1 2 2 Remove the server blade on page 13 3 Remove the access panel on page 14 Hardware options installation 29 Remove the mezzanine connector cover 5 Install the access panel on page 14 Install the server blade Installing a server blade on page 18 HP Smart Array E200i Battery Backed Write Cache module option To install the component 1 2 3 4 Power down the server blade on page 1 2 Remove the server blade on page 13 Remove the access panel on page 14 Remove the hard drives Hardware options installation 30 5 Remove the hard drive backplane 7 Remove the USB key if installed Hardware options installation 31 8 Remove the Smart Array E200i cache module 9 Install the Smart Array E200i battery pack on the new cache module provided in the option kit Hardware options installation 32 10 Install the Smart Array E200i cache module 11 Install the USB key if necessary 12 Install the front panel hard drive cage assembly 13 Install the hard drive backplane 14 Install the
9. Prepare Run HP Insight Diagnostics on page 51 and use the survey page to view the current configuration or to compare it to previous configurations Refer to your hardware and software records for information Refer to server LEDs and their statuses the server for diagnosis Be sure the server is in the proper operating environment with adequate power air conditioning and humidity control For required environmental conditions see the server documentation Record any error messages displayed by the system Remove all diskettes CD ROMs DVD ROMs and USB drive keys Power down the server and peripheral devices if you will be diagnosing the server offline If possible always perform an orderly shutdown a Exit any applications b Exit the operating system c Power down the server Power down the server blade on page 12 Disconnect any peripheral devices not required for testing any devices not necessary to power up the server Do not disconnect the printer if you want to use it to print error messages Troubleshooting 57 6 Collect all tools and utilities such as a Torx screwdriver loopback adapters ESD wrist strap and software utilities necessary to troubleshoot the problem o You must have the appropriate Health Drivers and Management Agents installed on the server To verify the server configuration connect to the System Management homepage and select Version Control Agent The VCA gives you a lis
10. Four port cards Ports 1 and 3 connect to bay 3 Ports 2 and 4 connect to bay 4 Connecting to the network To connect the HP BladeSystem to a network each enclosure must be configured with network interconnect devices to manage signals between the server blades and the external network Setup 17 Two types of interconnect modules are available for HP BladeSystem c Class enclosures Passthru modules and switch modules For more information about interconnect module options see the HP website http www hp com go bladesystem interconnects Installing a server blade AN CAUTION To prevent improper cooling and thermal damage do not operate the server blade or the enclosure unless all hard drive and device bays are populated with either a component or a blank 1 Remove the blank Tj A li Y f Ua 7 IN A T UE Vn L hH Lo AM LI Lx E 2 Setup 18 Prepare the server blade for installation 3 _______ 0 j i Install the server blade 4 HANNA J a ERAN ANA IA END LUNA To complete the server blade and HP BladeSystem configuration see the overview card that ships with the enclosure Completing the configuration Setup 19 Hardware options installation Introduction If more than one option is being installed read the installation instructions for all the hardware options and ident
11. Use the iLO 2 Virtual Power Button feature to reboot the server blade After the server blade boots follow the normal network installation procedure for the OS Software and configuration utilities 42 Creating a boot diskette The SmartStart Scripting Toolkit provides the tools and information for creating a boot diskette For details refer to the SmartStart Scripting Toolkit User Guide and download the latest version of the software from the HP website http www hp com servers sstoolkit As an alternative method configure the hardware manually with RBSU and the iLO 2 remote console With this method the disk is more generic and integrates with an existing network OS installation process For more information refer to HP BladeSystem c Class advanced management on page 37 To operate properly the server blade must have a supported OS For the latest information on a supported OS refer to the HP website http www hp com go supportos Configuration tools SmartStart software SmartStart is a collection of software that optimizes single server setup providing a simple and consistent way to deploy server configuration SmartStart has been tested on many ProLiant server products resulting in proven reliable configurations SmartStart assists the deployment process by performing a wide range of configuration activities including e Configuring hardware using embedded configuration utilities such as RBSU and ORCA
12. Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 e 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For questions regarding this FCC declaration contact us by mail or telephone Hewlett Packard Company P O Box 692000 Mail Stop 510101 Houston Texas 77269 2000 e 1 281 514 3333 To identify this product refer to the part series or model number found on the product Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett Packard Company may void the user s authority to operate the equipment Cables Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Regulatory compliance notices 74 Canadian notice Avis Canadien Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe respecte toutes les exigences du R glement sur le mat riel brouilleur du Can
13. Server blade specitications Weight maximum 5 9 kg 13 00 Ib Weight no drives installed 5 33 kg 11 75 lb Specifications 80 Technical support Before you contact HP Be sure to have the following information available before you call HP Technical support registration number if applicable Product serial number Product model name and number Product identification number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller See the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html For HP technical support In the United States for contact options see the Contact HP United States webpage http welcome hp com country us en contact_us html To contact HP by phone o Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com hps In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wweontact html Customer Self Repair HP products are designed with many Customer Self Repair CSR parts
14. o Any memory installed into banks for processor 2 can be used only if processor 2 is installed DIMMs must always be installed in pairs e HP recommends installing DIMMs with the greatest capacity in the banks farthest from each populated processor first DIMMs installed in the same memory bank must have the same part number e DIMM installed in different banks can be of different sizes N CAUTION Always wear an antistatic wrist strap when working inside the server The server blade supports multiple memory modes based on DIMM population Use RBSU HP ROM Based Setup Utility on page 43 to select a mode System will default to Advanced ECC Hardware options installation 27 DIMM population order Installing DIMMs 1 Power down the server blade on page 12 2 Remove the server blade on page 13 3 Remove the access panel on page 14 4 Remove the air baffles Hardware options installation 28 6 Install the DIMM Install the air baffles Install the access panel on page 14 Install the server blade Installing a server blade on page 18 Mezzanine card option Optional mezzanine cards are classified as Type mezzanine cards and mezzanine cards The card type determines where it can be installed in the server blade e Install Type mezzanine cards on either mezzanine 1 connector or mezzanine 2 connector e Install Type Il mezzanine cards only on mezzanine 2 connector
15. Management Agents provide the information to enable fault performance and configuration management The agents allow easy manageability of the server through HP SIM software and third party SNMP management platforms Management Agents are installed with every SmartStart assisted installation or can be installed through the HP PSP The Systems Management homepage provides status and direct access to in depth subsystem information by accessing data reported through the Management Agents For additional information refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP website http www hp com servers manage Software and configuration utilities 48 HP ProLiant Essentials Virtualization Management Software The ProLiant Essentials Virtual Machine Management Pack and ProLiant Essentials Server Migration Pack plug ins extend HP Systems Insight Manager capabilities to manage virtual machines The Virtual Machine Management Pack provides the following functionality e Central management and control of VMware and Microsoft virtual machines with physical host to virtual machine association e Easy identification of VMs or host servers reaching high CPU memory or disk utilization levels e Highly flexible move capabilities that enable live moves and moves to dissimilar host resources e Back up template and alternate host capabilities that enable restoration of VMs on any available host The Server Migration Pack
16. basic server spare parts exist sending back a failed part 4 Record action 7 taken Call HP Servi Ensure the following information is available Survey configuration snapshots a OS event log file Full crash dump OS boot problems flowchart There are two ways to use SmartStart when diagnosing OS boot problems on a server blade e Use LO to remotely attach virtual devices to mount the SmartStart CD onto the server blade e Usea local I O cable and drive to connect to the server blade and then restart the server blade Symptoms e Server does not boot a previously installed OS e Server does not boot SmartStart Troubleshooting 66 Possible causes e Corrupted OS e drive subsystem problem e Incorrect boot order setting in RBSU HP ROM Based Setup Utility User Guide http www hp com servers smartstart POST problems flowchart on page 64 Hard drive problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Controller documentation HP Insight Diagnostics on page 51 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Loose connections on page 58 CD ROM and DVD drive problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Co
17. universal serial bus VCA Version Control Agent VCRM Version Control Repository Manager Acronyms and abbreviations 90 Index A access panel 14 ACU Array Configuration Utility 45 ADU Array Diagnostic Utility 52 ASR Automatic Server Recovery 47 Automatic Server Recovery ASR 47 battery 72 77 battery replacement notice 72 77 BBWC battery backed write cache 30 beep codes 70 BIOS Serial Console 45 BIOS upgrade 47 BSMI notice 76 buttons 6 cables 34 58 74 cabling 34 cache module 30 Canadian notice 75 Care Pack 54 CD ROM deployment 41 Change Control 54 component identification 6 8 configuration of system 19 37 43 configuration tools 43 connecting to the network 17 connection problems 58 connectors 6 contacting HP 81 creating a disk image 42 CSR customer self repair 81 D Declaration of Conformity 74 deployment methods 37 38 40 diagnosing problems 55 60 diagnostic tools 43 47 51 diagnostics utility 51 DIMM installation guidelines 27 DIMM slot locations 10 DIMMs 28 documentation 45 drivers 37 53 electrostatic discharge 79 enclosure installing 15 Erase Utility 48 error messages 70 European Union notice 75 F features 6 Federal Communications Commission FCC notice 73 74 flowcharts 58 59 60 62 64 66 68 front panel components 6 front panel LEDs 7 G general diagnosis flowchart 60 grounding methods 79 H hard drive bays 6 hard dr
18. 128 MB of RAM o Microsoft Windows 2000 Professional or Microsoft Windows XP OS o Microsoft Internet Explorer 5 5 or above with 128 bit encryption o Ethernet NIC with 10 100 RJ 45 connector Software and configuration utilities 38 TCP IP networking and an address compatible with one of the following the iLO 2 Diagnostic Port IP address or an assigned DHCP or static IP address CD ROM drive CD DVD ROM drive and or diskette drive Any of the following Java Runtime Environment versions 1 3 1_02 1 3 1_07 1 3 1_08 1 4 1 for Windows users only 1 4 2 for Linux users only Access the Java Runtime Environment versions at the HP website http java sun com products archive index html e DHCP server IP address assignment AMD Athlon XP processor 700 MHz or greater recommended AMD Athlon 64 processor or Intel Pentium or Pentium 200 MHz or faster processor 64 MB of RAM 64 MB of free hard drive space 10 Mb s network adapter PXE deployment server storing boot images AMD Athlon XP processor 700 MHz or greater recommended AMD Athlon 64 processor or Intel Pentium Ill or higher processor 500 MHz recommended 256 MB of RAM 10 Mb s network adapter CD ROM drive e Windows repository server Windows or Linux deployment Windows 2000 or Windows Server 2003 OS installed Network connection CD ROM d
19. 53 operations 12 options installation 15 20 ORCA Option ROM Configuration for Arrays 46 OS boot problems flowchart 66 phone numbers 81 POST error messages 70 POST problems flowchart 64 Power On Standby button 6 powering down 12 powering up 12 44 power on problems flowchart 62 pre diagnostic steps 55 preparation procedures 12 57 problem diagnosis 55 processor 21 processor socket 9 21 processor socket cover 9 21 ProLiant Support Pack PSP 53 PSPs overview 53 R RBSU ROM Based Setup Utility 43 RBSU configuration 44 redundant ROM 50 regulatory compliance notices 73 75 release button 6 removing the access panel 14 removing the server blade 13 required information 81 resources 45 55 resources troubleshooting 55 ROM redundancy 50 ROM updating 54 ROM Based Setup Utility RBSU 43 ROMPag utility 47 50 safety considerations 56 safety information 50 SAS drives 8 SAS hard drive LEDs 8 SATA hard drive 8 SATA hard drive LEDs 8 Index 92 scripted installation 40 SD support 51 serial label pull tab 6 serial number 46 series number 73 server blade handle 6 server blades installing 18 server fault indications flowchart 68 server features and options 20 service notifications 58 SmartStart autorun menu 43 SmartStart Scripting Toolkit 40 SmartStart overview 43 software drivers 37 specifications 80 specifications environmental 80 specifications server 80 start diagnosis
20. BA Es O 758 SE 9 0 ESSA HP 718 AA Ass HAO HE 72 Aste SSS E HOU HPE WS HSS HPS BESO SHEA SS CSR DA 31 SPA HSE ASO 33 gol Bry SI SES HPS Sof OF ste SPOE ABE U S4 SAS 21 52 HPS hero OF SIL CE ol Y 20 LYS PES ASE ZA MEO do AA ABA SA BB OF ABO WU St BES QE 4 HP usu PS Wa HSS APS USL 24 4 zx BS HPE ES Z PE HH HSS PESA 088 SSAA Y EH MHAS ZEE 224 dz e 22780 HSt AA St SES 202 MHA ASA SISAL Sn 219 9 E 2840 HAS HP B 440 E hitp www hp com go selfrepair S amp ele A 9 Technical support 88 Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility ADU Array Diagnostics Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BBWC battery backed write cache BIOS Basic Input Output System CSR Customer Self Repair DHCP Dynamic Host Configuration Protocol DIMM dual inline memory module Fibre Channel iLO 2 Integrated Lights Out 2 Acronyms and abbreviations 89 IML Integrated Management Log NBP Network Bootstrap Program ORCA Option ROM Configuration for Arrays PCle peripheral component interconnect express POST Power On Self Test PXE Preboot Execution Environment RBSU ROM Based Setup Utility SAS serial attached SCSI SATA serial ATA SIM Systems Insight Manager UID unit identification USB
21. Control Environment suites are licensing options for HP infrastructure management software delivered on the Insight Control Management DVD HP Insight Control Environment provides comprehensive management for ProLiant ML DL customers while HP Insight Control Environment for BladeSystem provides additional functionality for HP BladeSystem environments Using an integrated wizard based installer Insight Control Environment suites install and configure HP Systems Insight Manager HP SIM and HP ProLiant Essentials management software rapidly and consistently Once installed Insight Control Environment suites deliver enhanced infrastructure stability by improving control over IT assets increasing responsiveness to business needs through flexible deployment and optimization of compute resources and providing tangible savings through improved IT staff efficiency Software and configuration utilities 49 The software installed by Insight Control Environment suites delivers core management functionality for HP ProLiant server and HP BladeSystem lifecycles including e Rapid server deployment Health and performance monitoring e Comprehensive remote control e Vulnerability scanning and patch management Power and thermal measurement reporting capping and regulation e Integrated management of virtual and physical infrastructure Third party device management For more information about Insight Control Environment suites see the HP web
22. HP website http www hp com support e Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website hitp www hp com go bladesystem documentation Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Troubleshooting 65 Start POST Problems 1 Go to server blade power on problems flowchart you able to remotely connect 2 See Post Error Messages 5 color is the Isolate and Verify local I O server blade minimize the cable is health LED memory connected configuration correctly Break server blade down to minimum configuration Does condition still exist Does condition still exist No 4 Record action taken Add one part at a time back to configuration to isolate component Does condition still exist Does Record symptom amp condition still 6 Does error information on exist Troubleshoot or replace condition still repair tag if
23. Information tab then select the Overall checkbox in the Device Bays item b Initiate a shutdown from the Virtual Power menu Select Momentary Press to initiate a controlled shutdown of applications and the OS Select Press and Hold to initiate an emergency shutdown of applications and the OS IMPORTANT When the server blade are in standby mode auxiliary power is still being provided To remove all power from the server blade remove the server blade from the enclosure initiating a virtual power down command be sure that the server blade go into standby mode by observing that the system power LED is amber Remove the server blade To remove the component 1 Identify the proper server blade 2 Power down the server blade on page 1 2 3 Remove the server blade 1 nj EVE NEED CS s m I PN LIE T a yt le E LS 4 Place the server blade on a flat level work surface Z WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them AN CAUTION To prevent damage to electrical components properly ground the server blade before beginning any installation procedure Improper grounding can cause ESD Operations 13 Remove the access panel To remove the component 1 2 3 4 Power down the server blade on page 2 Remove the server blade on p
24. USB functionality An internal USB connector is available for use with security key devices and USB drive keys This solution provides for use of a permanent USB key installed in the internal connector avoiding issues of clearance on the front of the rack and physical access to secure data External USB functionality HP provides external USB support to enable local connection of USB devices for server blade administration configuration and diagnostic procedures For more information see Using the HP c Class Blade SUV Cable on page 34 For additional security external USB functionality can be disabled through RBSU Disabling external USB support in RBSU disables the USB connectors on the HP c Class Blade SUV Cable Internal SD support An internal SD connector is available for use with embedded Hypervisors This solution provides for use of a permanently installed SD card in the internal connector decreasing the possibility of tampering or loss Diagnostic tools HP Insight Diagnostics HP Insight Diagnostics is a proactive server blade management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist IT administrators who verity server blade installations troubleshoot problems and perform repair validation HP Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility launch the Sm
25. automates the manual processes required for migrating servers between physical or virtual platforms P2V V2P and V2V enabling easy migration to appropriate physical or virtual platforms that meet performance and capacity requirements For more information about virtualization management software see the HP website http www hp com go vmmanage HP Insight Server Migration software for ProLiant The HP Insight Server Migration software for ProLiant SMP enables administrators to upgrade or replace an existing server blade through server migration SMP provides an automated accurate and affordable method of migrating existing server blades and their content to the latest server technologies SMP automates the migration of the operating system applications and data from one server blade to another without errors eliminating the need for manual redeployment of these elements on the new server blade During the migration process the software automatically loads new drivers required for boot on the destination server blade The wizard based user interface simplifies the migration process and requires little experience or training For more information about the SMP see the HP website hitp www hp com go migrate HP Insight Control Environment Suites HP Insight Control Environment and Insight Control Environment for BladeSystem are integrated suites of software that simplify the management of HP infrastructures The HP Insight
26. blade Before powering down the server blade for any upgrade or maintenance procedures perform a backup of critical server data and programs Depending on the Onboard Administrator configuration use one of the following methods to power down the server blade e Use a virtual power button selection through iLO 2 This method initiates a controlled remote shutdown of applications and the OS before the server blade enter standby mode e Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server blade enter standby mode e Press and hold the Power On Standby button for more than 4 seconds to force the server blade to enter standby mode This method forces the server blade to enter standby mode without properly exiting applications and the OS It provides an emergency shutdown method in the event of a hung application e Execute one of the following commands using the Onboard Administrator CLI poweroff server all or poweroff server all force The first command initiates a controlled shutdown of applications and the OS before the server blade enter standby mode The second form of the command forces the server blade to enter standby mode without exiting applications and the OS This is an emergency method to force a shutdown in the event of a hung application Operations 12 e Use the Onboard Administrator GUI to initiate a shutdown a Select the Enclosure
27. driver and IML viewer e 2 Management interface driver e Rack infrastructure interface service For Microsoft Windows OS users these items are included in the HP ProLiant iLO 2 Standard Blade Edition available from the HP website http www hp com servers lights out Linux OS users can download these components from the HP website http www hp com products servers linux For information on how to use these components with a Linux OS see the HP website http h18000 www1 hp com products servers linux documentation html HP BladeSystem c Class Advanced management iLO 2 is a standard component of ProLiant c Class server blades that provides server health and remote server blade manageability Its features are accessed from a network client device using a supported web browser In addition to other features iLO 2 provides keyboard mouse and video text and graphics capability for a server blade regardless of the state of the host OS or host server blade iLO 2 includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO 2 independent of the host server blade and its OS iLO 2 provides remote access to any authorized network client sends alerts and provides other server blade management functions Using a supported web browser you can e Remotely access the console of the host server blade including all text mode and graphics mode screens with full keyboard and mous
28. hard drives Hard drive option on page 20 15 Install the access panel page 14 16 Install the server blade Installing a server blade on page 18 Hardware options installation 33 Cabling Using the HP c Class Blade SUV Cable The HP c Class Blade SUV Cable enables the user to perform server blade administration configuration and diagnostic procedures by connecting video and USB devices directly to the server blade For SUV cable connectors see HP c Class Blade SUV Cable on page 11 Connecting locally to a server blade with video and USB devices Use the local I O cable to connect a monitor and any of the following USB devices e USB hub e USB keyboard e USB mouse e USB CD DVD ROM drive e USB diskette drive Numerous configurations are possible This section offers two possible configurations Accessing a server blade with local KVM For this configuration a USB hub is not necessary To connect additional devices use a USB hub A CAUTION Before disconnecting the SUV cable from the connector always squeeze the release buttons on the sides of the connector Failure to do so can result in damage to the equipment 1 Connect the SUV cable to the server blade 2 Connect the video connector to a monitor 3 Connect a USB mouse to one USB connector Cabling 34 4 Connect a USB keyboard to the second USB connector RE EEEFBEUUI PE gt r gt en mis E
29. inside e Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein e Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States Battery replacement notice N WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water Regulatory compliance notices 77 Batteries battery packs and accumulators should not be disposed of together with the general household waste To forward them to recycling or proper disposal use the public collection system or return them to HP an authorized HP Partner or their agents For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Taiwan battery recycling notice The Taiwan EPA re
30. moet u het defecte onderdeel binnen een bepaalde periode gewoonlijk vijf 5 werkdagen retourneren aan HP Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal Als u het defecte onderdeel niet terugzendt kan HP u voor het vervangende onderdeel kosten in rekening brengen Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier transportonderneming hiervoor wordt gebruikt Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP Informatie over Service Partners vindt op de HP website hitp www hp com go selfrepair Reparo feito pelo cliente Os produtos da HP s o projetados com muitas pecas para reparo feito pelo cliente CSR de modo minimizar o tempo de reparo e permitir maior flexibilidade na substitui o de pe as com defeito Se durante o per odo de diagn stico a HP ou fornecedores parceiros de servi o da HP concluir que reparo pode ser efetuado pelo uso de uma pe a CSR a pe a de reposi o ser enviada diretamente ao cliente Existem duas categorias de pe as CSR Technical support 85 e Obrigat ria Pe as cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pe as ser o cobradas as despesas de transporte e m o de obra do servi o e Opcional Pe as cujo reparo feito pelo cl
31. par le client est facultative Ces pi ces sont galement con ues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre factur e selon le type de garantie applicable votre produit REMARQUE Certaines pi ces HP ne sont pas con ues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr Les pi ces CSR sont livr es le jour ouvr suivant dans la limite des stocks disponibles et selon votre situation g ographique Si votre situation g ographique le permet et que vous demandez une livraison le jour m me ou dans les 4 heures celle ci vous sera factur e Pour b n ficier d une assistance t l phonique appelez le Centre d assistance technique HP Dans les documents envoy s avec la pi ce de rechange CSR HP pr cise s il est n cessaire de lui retourner la pi ce d fectueuse Si c est le cas vous devez le faire dans le d lai indiqu g n ralement cinq 5 jours ouvr s La pi ce et sa documentation doivent tre retourn es dans l emballage fourni Si vous ne retournez pas la pi ce d fectueuse HP se r serve le droit de vous facturer les co ts de remplacement Dans le cas d une pi ce CSR HP supporte l ensemble des f
32. to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP or HP service providers or service partners identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service Technical support 81 Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product NOTE Some HP parts are not designed for customer self repair In order to satisty the customer warranty HP requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whe
33. 0 SmartStart Scripting Toolkit on page 40 A number of third party PXE deployment tools are available for Windows and Linux For additional information refer to the HP website ftp ftp compag com pub products servers management pxe_wp pdf HP ProLiant Essentials Rapid Deployment Pack NOTE To deploy server blades in an existing server blade enclosure always use the most recent version of RDP available at the HP website http www hp com servers rdp The RDP software is the preferred method for rapid high volume server deployments The RDP software integrates two powerful products Altiris Deployment Solution and the HP ProLiant Integration Module The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified point and click and drag and drop operations that enable you to deploy target servers including server blades remotely It enables you to perform imaging or scripting functions and maintain software images For more information about the RDP refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website http www hp com servers rdp SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high volume server deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL ML and DL servers The toolkit includes a modular set of utilities an
34. 27 IMPORTANT Replacing the system board battery resets the system ROM to its default configuration After replacing the battery reconfigure the system through RBSU To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Battery replacement 72 Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification this product has been assigned a unique regulatory model number The regulatory model number can be found on the product nameplate label along with all required approval markings and information When requesting compliance information for this product always refer to this regulatory model number The regulatory model number is not the marketing name or model number of the product Federal Communications Commission notice Part 15 of the Federal Communications Commission FCC Rules and Regulations has established Radio Frequency RF emission limits to provide an interference free radio frequency spectrum Many electronic devices including computers generate RF energy incidental to their intended function and are therefore covered by these rules These rules place computers and related peripheral devices into two classes A and B depending upon their intended installation Class A devices are those that may reaso
35. E U 212181 OEE Sarr P lt e m ni yum i D DS m eeen USB keyboord 3 HP c Class Blade SUV Cable f ET zie Accessing a server blade with local media devices Use the following configuration when configuring a server blade or loading software updates and patches from a USB CD DVD ROM or a USB diskette 1 Connect the local I O cable to the server blade Connect the video connector to a monitor Connect a USB hub to one USB connector Connect the following to the USB hub o USB CD DVD ROM drive o USB keyboard o USB mouse o USB diskette 21 NOTE Use a USB hub when connecting a USB diskette drive and or USB CD ROM drive to the server blade The USB hub provides additional connections Cabling 35 E d 55 WATTS mmm p Pe DE sy 8 lin so EE Pj IF a mi Enn mmm amass m N a Description Monitor 2 2 x A 5 2 5 5 gt x A OU 2 2 o o Q gt x a USB mouse Local I O cable Cabling 36 Software and configuration utilities Server blade deployment tools Software drivers and additional components HP offers the following additional software components for server blades e Health and Wellness
36. ELL nanan RS OO A E EE E A A eer ere 80 Environmental specifications i 80 Server blade specifications eene nennen enne eren e nnne nnns nennen nene tnn 80 PROCREARE CERERE OOO ROIO sun 81 A era e I iii ta 81 HP contact u A alia 81 Customer Self Repair 81 o PR 89 ne Do AE NOAN A OPE A E 91 Contents 5 Component identification Front panel components hem epi o The SUV connector and the HP c Class Blade SUV cable are for some server blade configuration and diagnostic procedures Component identification 6 Front panel LEDs bain UID LED Blue Identified Blue flashing Active remote management Off No active remote management Health LED Green Normal Flashing amber Degraded condition Flashing red Critical condition NIC 2 LED Green Network linked Green flashing Network activity Off No link or activity System power LED Green On Amber Standby auxiliary power available Off Off 3 NIC 1 LED Green Network linked Green flashing Network activity Off No link or activity Actual NIC numbers depend on several factors including the operating system installed on the server blade Component identification 7 SAS and SATA hard drive LEDs Wem Description 0 Fault UID LED amber blue Online LED green SAS a
37. HIRE s HP ARES RRR BARRA EA BITER HP RIET MX EMA IERI HEERE KEN HP rie HP http www hp com go selfrepair Technical support 87 HP CSR SALAD MEERSRS gt dA 6518 RIMS PERS RET EA BORNE gt HP 27 HP ARISE ELAS RPE CSR AAS EE BIR CSR REEK HP gt HP BH SAE ARE ATRAE MA AN REER HP AER AME gt AE HP HP BREMER IAT ET UEGEIBER BUE HE SRE BETA E CSR HAS FBT F EUR gt BR RE TRE HP BB EEE gt HP
38. HP ProLiant BL465c Server Blade User Guide _ Part Number 574424 001 June 2009 First Edition Copyright 2009 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows Windows Server and Windows NT are U S registered trademarks of Microsoft Corporation Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries AMD Athlon is a trademark of Advanced Micro Devices Intended audience This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Contents A eng RRB 6 Front panel components 2 iti 6 Front panel LEDS u a o E 7 SAS and hard onver bretelle 8 SAS SATA hard drive LED combinations assessment 8 System board components sisi 9 Mezzanine connector definitions rie 10 DIMM SUSI
39. HP website http www hp com products servers proliant bl p class info Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system information you need in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Troubleshooting 61 Start General diagnosis 1 Record symptom information Reboot server to see if condition still exists 2 Reseat any components Does that may have come condition still loose during shipping and exist reboot the server Is this a newly installed server Were options 3 4 added dica the dii for Download the latest i configuration changed Service software and still exist recently Notifications firmware from the y HP website 5 6 Isolate and Isolate what has changed Verify it minimize the was installed correctly Restore Does memory server to last known working state condition still configuration or original shipped
40. HP website http www hp com support smartstart documentation Using RBSU To use RBSU use the following keys e access RBSU press the F9 key during power up when prompted e navigate the menu system use the arrow keys e make selections press the Enter key e access Help for a highlighted configuration option press the F1 key Z IMPORTANT RBSU automatically saves settings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setting you must select a different setting and press the Enter key Default configuration settings are applied to the server at one of the following times e Upon the first system power up e After defaults have been restored Default configuration settings are sufficient for proper typical server operation but configuration settings can be modified using RBSU The system will prompt you for access to RBSU with each power up Auto configuration process The auto configuration process automatically runs when you boot the server for the first time During the power up sequence the system ROM automatically configures the entire system without needing any intervention During this process the ORCA utility in most cases automatically configures the array to a default setting based on the number of drives connected to the server NOTE The server may not support all the following examples NOTE If the
41. access RBSU Select the System Options menv Select Serial Number The following warning is displayed WARNING WARNING WARNING The serial number is loaded into the system during the manufacturing process and should NOT be modified This option should only be used by qualified service personnel This value should always match the serial number sticker located on the chassis Press the Enter key to clear the warning Enter the serial number and press the Enter key Select Product ID Enter the product ID and press the Enter key Press the Esc key to close the menu Press the Ese key to exit RBSU Press the F10 key to confirm exiting RBSU The server will automatically reboot Option ROM Configuration for Arrays Before installing an operating system you can use the ORCA utility to create the first logical drive assign RAID levels and establish online spare configurations The utility also provides support for the following functions Reconfiguring one or more logical drives Viewing the current logical drive configuration Deleting a logical drive configuration Software and configuration utilities 46 e Setting the controller to be the boot controller If you do not use the utility ORCA will default to the standard configuration For more information regarding array controller configuration refer to the controller user guide For more information regarding the default configurations that ORCA uses refer to the HP ROM B
42. ada European Union regulatory notice This product complies with the following EU Directives e low Voltage Directive 2006 95 EC e Directive 2004 108 EC Compliance with these directives implies conformity to applicable harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Packard for this product or product family This compliance is indicated by the following conformity marking placed on the product CE This marking is valid for non Telecom products and EU harmonized Telecom products e g Bluetooth CE xxxx O This marking is valid for EU non harmonized Telecom products Notified body number used only if applicable refer to the product label Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 Boeblingen Germany Disposal of waste equipment by users in private households in the European Union Regulatory compliance notices 75 of with your other household waste Instead it is your responsibility to dispose of your waste This symbol on the product on its packaging indicates that this product must not be disposed equipment by handing it over to a designated collection point for the recycling of waste mm electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and t
43. age 13 Lift the access panel latch and slide the access panel to the rear Remove the access panel internal system components to cool before touching them before beginning any installation procedure Improper grounding can cause ESD Install the access panel 1 Place the access panel on top of the server blade with the hood latch open Allow the panel to extend past the rear of the server blade approximately 0 8 cm 0 2 in Engage the anchoring pin with the corresponding hole in the latch Push down on the hood latch The access panel slides to a closed position Operations N WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the CAUTION To prevent damage to electrical components properly ground the server blade g properly g 14 Setup Overview Installation of a server blade requires the following steps Install and configure an HP BladeSystem c Class enclosure Install any server blade options Install interconnect modules in the enclosure Connect the interconnect modules to the network Install a server blade p ode Complete the server blade configuration Installing an HP BladeSystem c Class enclosure Before performing any server blade specific procedures install an HP BladeSystem c Class enclosure The most current documentation for server blades and other HP BladeSystem components is available at the HP website http www hp com go blad
44. and expand standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Refer to the Care Pack website http www hp com hps carepack servers cp_proliant html Software and configuration utilities 54 Troubleshooting Troubleshooting resources The HP Proliant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification error message interpretation issue resolution and software maintenance on ProLiant servers and server blades This guide includes problem specific flowcharts to help you navigate complex troubleshooting processes To view the guide select language e English http www hp com support ProLiant TSG e French http www hp com support ProLiant TSG fr e Italian http www hp com support Proliant TSG it e Spanish http www hp com support ProLiant TSG sp e German http www hp com support Proliant TSG e Dutch htto www hp com support Proliant TSG e Japanese http www hp com support Proliant TSG jp The HP BladeSystem c Class Enclosure Troubleshooting Guide provides procedures and solutions for troubleshooting HP BladeSystem c Class enclosures This guide explains how to use the Insight Display to troubleshoot enclosures and it includes a flowchart to help you navigate the troubleshooting process To view the guide see the HP websi
45. artStart CD HP Insight Diagnostics Online Edition is a web based application that captures system configuration and other related data needed for effective server blade management Available in Microsoft Windows and Linux versions the utility helps to ensure proper system operation For more information or to download the utility refer to the HP website http www hp com servers diags HP Insight Diagnostics survey functionality HP Insight Diagnostics on page 51 provides survey functionality that gathers critical hardware and software information on ProLiant server blades This functionality supports operating systems that may not be supported by the server blade For operating systems supported by the server blade see the HP website http www hp com go supportos If a significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration Survey functionality is installed with every SmartStart assisted HP Insight Diagnostics installation or it can be installed through the HP PSP Proliant Support Packs on page 53 Software and configuration utilities 51 NOTE The current version of SmartStart provides the memory spare part numbers for the server blade To download the latest version see the HP website hitp www hp com support Integrated Management Log The IML records hundred
46. ased Setup Utility User Guide on the Documentation CD Management tools Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs such as a blue screen ABEND or panic A system fail safe timer the ASR timer starts when the System Management driver also known as the Health Driver is loaded When the operating system is functioning properly the system periodically resets the timer However when the operating system fails the timer expires and restarts the server ASR increases server availability by restarting the server within a specified time after a system hang or shutdown At the same time the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system You can disable ASR from the HP SIM console or through RBSU ROMPag utility The ROMPaq utility enables you to upgrade the system firmware BIOS To upgrade the firmware insert a ROMPag diskette into the diskette drive or ROMPaq USB Key into an available USB port and boot the system Online versions of the ROMPaq utility are also available for updating the system firmware The ROMPag utility checks the system and provides a choice if more than one exists of available firmware revisions For more information about the ROMPaq utility see the HP website hitp www hp com go support Integrated Lights Out 2 technology The iLO 2 subsystem is a standard c
47. at no additional cost to customers with a valid warranty on HP technology an HP Care Pack Service or HP contractual support agreement For more information see the HP website http www hp com go insightremotesupport Keeping the system current Drivers The server includes new hardware that may not have driver support on all operating system installation media If you are installing a SmartStart supported operating system use the SmartStart software on page 43 and its Assisted Path feature to install the operating system and latest driver support NOTE If you are installing drivers from the SmartStart CD or the Software Maintenance CD refer to the SmartStart website http www hp com servers smartstart to be sure that you are using the latest version of SmartStart For more information refer to the documentation provided with the SmartStart CD If you do not use the SmartStart CD to install an operating system drivers for some of the new hardware are required These drivers as well as other option drivers ROM images and value add software can be downloaded from the HP website hitp www hp com support IMPORTANT Always perform a backup before installing or updating device drivers ProLiant Support Packs PSPs represent operating system specific bundles of ProLiant optimized drivers utilities and management agents Refer to the PSP website http h18000 www1 hp com products servers management psp ht
48. boot drive is not empty or has been written to in the past ORCA does not automatically configure the array You must run ORCA to configure the array settings Drives installed RAID level 3 4 5 or 6 3 4 5 or 6 rochers To change ORCA default settings and override the auto configuration process press the F8 key when prompted By default the auto configuration process configures the system for the English language To change any default settings in the auto configuration process such as the settings for language operating system and Software and configuration utilities 44 primary boot controller execute RBSU by pressing the F9 key when prompted After the settings are selected exit RBSU and allow the server to reboot automatically For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Boot options Near the end of the boot process the boot options screen is displayed This screen is visible for several seconds before the system attempts to boot from a supported boot device During this time you can do the following e Access RBSU by pressing the F9 key e Access the System Maintenance Menu which enables you to launch ROM based Diagnostics or Inspect by pressing the F10 key Force a PXE Network boot by pressing the F12 key BIOS Serial Console BIOS Serial Console allows you to co
49. configuration exist 7 Does Break server Does Troubleshoot or replace condition down to minimal condition basic server spare parts still exist configuration still exist 6 Add one part at a time back to Does configuration to isolate faulty condition still Does component exist condition still 1 exist Record action taken 8 Record symptom amp Ensure the following information is 9 error information on available Call HP Service repair tag if sending Survey configuration snapshots Provider back a failed part OS event log file Full crash dump Server blade power on problems flowchart Symptoms e server does not power on e system power LED is off or amber Troubleshooting 62 e health LED is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes Improperly seated or faulty power supply e loose or faulty power cord Power source problem Power on circuit problem e Improperly seated component or interlock problem Faulty internal component Component identification on page 6 System board components on page 9 Maintenance and service guides for c Class server blades located on the HP website http www hp com go bladesystem documentation Integrated Lights Out User Guide located on the HP website hitp www hp com servers ligh
50. d important documentation that describes how to apply these new tools to build an automated server deployment process Software and configuration utilities 40 Using SmartStart technology the Scripting Toolkit provides a flexible way to create standard server configuration scripts These scripts are used to automate many of the manual steps in the server configuration process This automated server configuration process cuts time from each server deployed making it possible to scale server deployments to high volumes in a rapid manner For more information and to download the SmartStart Scripting Toolkit refer to the HP website http www hp com servers sstoolkit CD ROM deployment CD ROM deployment involves using a bootable CD that executes scripts to configure the hardware and install the OS After the OS is configured the server blade can access the network to locate the scripts and files necessary for deployment Before beginning the deployment process connect the server blade to the network NOTE For more information about hardware and cabling configurations see the documents that ship with the enclosure Two methods are available for CD ROM deployment e LO virtual CD ROM on page 41 e USB CD ROM on page 41 iLO virtual CD ROM To deploy with a boot CD 1 Do one of the following o Inser the boot CD into the client PC using the iLO 2 Remote Console Use iLO 2 to create an image file of the boot CD o Copy the ima
51. e pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency Regulatory compliance notices 73 energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected e Consult the dealer or an experienced radio or television technician for help Declaration of conformity for products marked with the FCC logo United States only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone
52. e Preparing the system for installing off the shelf versions of leading operating system software e Installing optimized server drivers management agents and utilities automatically with every assisted installation e Testing server hardware using the Insight Diagnostics Utility HP Insight Diagnostics on page 51 e Installing software drivers directly from the CD With systems that have internet connection the SmartStart Autorun Menu provides access to a complete list of ProLiant system software Enabling access to the Array Configuration Utility on page 45 Array Diagnostic Utility on page 52 and Erase Utility on page 48 SmartStart is included in the HP ProLiant Essentials Foundation Pack For more information about SmartStart software refer to the HP ProLiant Essentials Foundation Pack or the HP website http h18013 wwwl hp com producis servers management smartstart index html HP ROM Based Setup Utility RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration activities that can include the following e Configuring system devices and installed options Enabling and disabling system features Displaying system information e Selecting the primary boot controller e Configuring memory options Software and configuration utilities 43 e Language selection For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the
53. e controls e Remotely power up power down or reboot the host server blade e Remotely boot a host server blade to a virtual media image to perform a ROM upgrade or install an OS e Send alerts from iLO 2 regardless of the state of the host server blade e Access advanced troubleshooting features provided iLO 2 e Launch a web browser use SNMP alerting and diagnose the server blade with HP SIM e Configure static IP bay settings for the dedicated 2 management NICs on each server blade in an enclosure for faster deployment Software and configuration utilities 37 To connect to the server blade using iLO 2 install the server blade in an enclosure Onboard Administrator assigns an address to enable iLO 2 connectivity to the server blade The c Class tab enables you to control specific settings for the HP BladeSystem iLO 2 also provides web based status for the HP BladeSystem configuration For detailed information about iLO 2 refer to the HP Integrated Lights Out User Guide on the HP website http www hp com servers lights out Network based PXE deployment PXE is a component of the Intel WfM specification The PXE model enables server blades to load and execute an NBP from a PXE server and to execute a pre configured image The image can be an OS image created by software utilities or a boot diskette image This feature enables a user to configure a server blade and install an OS over a network Deployment
54. el rechtstreeks naar u zodat u het defecte onderdeel daarmee kunt vervangen Er zijn twee categorie n CSR onderdelen e _ Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht e Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten rekening worden gebracht afhankelijk van het type garantieservice voor het product OPMERKING Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geillustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de documentatie bij het vervangende CSR onderdeel of het defecte onderdeel aan HP moet worden geretourneerd Als het defecte onderdeel aan HP moet worden teruggezonden
55. esystem documentation Documentation is also available in the following locations e Documentation CD that ships with the enclosure e Business Support Center website http www hp com support e Technical Documentation website http docs hp com Installing server blade options Before installing and initializing the server blade install any server blade options such as an additional processor hard drive or mezzanine card Installing interconnect modules For specific steps to install interconnect modules see the documentation that ships with the interconnect module Setup 15 Interconnect bay numbering and device mapping e BladeSystem c7000 Enclosure To support network connections for specific signals install an interconnect module in the bay corresponding to the embedded NIC or mezzanine signals Server blade signal Interconnect bay labels We ed le NIC Embedded le Meme ads de O Do de For detailed port mapping information see the HP BladeSystem enclosure installation poster or the HP BladeSystem enclosure setup and installation guide on the HP website http www hp com go bladesystem documentation Setup 16 e HP BladeSystem c3000 Enclosure and Tower Enclosure 2 018 i NICs 1 2 embedded 1 p l pari am LU NZ NZ TE
56. flowchart 59 static electricity 79 StorageWorks Library and Tape Tools L amp TT 48 support 52 81 support packs 43 supported operating systems 53 switches interconnect 15 symbols on equipment 56 symptom information 57 system board battery 77 system board components 9 system board thumbscrews 9 System Erase Utility 48 system maintenance switch 10 Systems Insight Manager 48 warnings 56 T Taiwan battery recycling notice 78 technical support 81 telephone numbers 81 troubleshooting 55 58 U updating the system ROM 50 USB connectors 11 USB support 50 utilities 37 utilities deployment 40 43 V video connector 11 Index 93
57. ge of the boot CD to a location on the network or the client PC hard drive 2 Remotely access the server blade through iLO 2 See HP BladeSystem c Class advanced management on page 37 Click the Virtual Media tab Select the Virtual Media applet Use the Virtual Media applet to select the local CD or image file and connect the Virtual CD to the server blade 6 Use the iLO 2 Virtual Power Button feature to reboot the server blade After the server blade boots follow the normal network installation procedure for the OS USB CD ROM This method uses SmartStart to facilitate loading the OS However SmartStart also allows for manual loading of the OS and drivers To deploy with a boot CD 1 Use the local I O cable to connect a USB CD ROM drive to the server blade Refer to Connecting locally to a server blade with video and USB devices on page 34 2 Insert the boot CD into the USB CD ROM drive 3 Reboot the server blade Software and configuration utilities 41 4 After the server blade boots follow the normal installation procedure for an OS Windows Server 2003 cannot be installed from a USB CD ROM on the I O cable if the hard drive is completely blank no partitions defined To install Windows Server 2003 use one of the following methods e Make a partition on the hard drive that Windows Server 2003 will be loaded on e Use the SmartStart CD 7 0 or higher e Use the Rapid Deployment Pack Diskette i
58. gohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats e Use conductive field service tools e Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equipment for proper grounding have an authorized reseller install the part For more information on static electricity or assistance with product installation contact an authorized reseller Electrostatic discharge 79 Specifications Environmental specifications Temperature range Operating 10 C to 35 C 50 F to 95 F 40 C to 60 C 40 F to 140 F Storage 20 C to 60 C 4 F to 140 F Maximum wet bulb temperature 30 C 86 F Relative humidity noncondensing Operating 10 to 90 Shipping 10 to 90 All temperature ratings shown are for sea level An altitude derating of 1 C per 304 8 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Upper operating limit is 3 048m 10 000 ft or 70 kPa 10 1 psia Upper non operating limit is 9 144 m 30 000 ft or 30 3 kPa 4 4 psia Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 kPa
59. he environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product Japanese notice VCCI VCCT B VC VCCI 4 BSMI notice
60. ich von einem Mitarbeiter per Telefon helfen lassen Den Materialien die mit einem CSR Ersatzteil geliefert werden k nnen Sie entnehmen ob das defekte Teil an HP zur ckgeschickt werden muss Wenn es erforderlich ist das defekte Teil an HP zur ckzuschicken m ssen Sie dies innerhalb eines vorgegebenen Zeitraums tun in der Regel innerhalb von f nf 5 Gesch ftstagen Das defekte Teil muss mit der zugeh rigen Dokumentation in der Verpackung zur ckgeschickt werden die im Lieferumfang enthalten ist Wenn Sie das defekte Teil nicht zur ckschicken kann HP Ihnen das Ersatzteil in Rechnung stellen Im Falle von Customer Self Repair kommt HP f r alle Kosten f r die Lieferung und R cksendung auf und bestimmt den Kurier Frachtdienst Weitere Informationen ber das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort Informationen ber das CSR Programm Nordamerika finden Sie auf der HP Website unter http www hp com go selfrepair Reparaciones del propio cliente Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar Customer Self Repair CSR para minimizar el tiempo de reparaci n y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagn stico HP o los proveedores o socios de servicio de HP identifica que una reparaci n puede llevarse a cabo mediante el uso de un componente CSR HP le enviar dicho com
61. iente opcional Essas pe as tamb m s o projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a cobran a de taxa adicional dependendo do tipo de servi o de garantia destinado ao produto OBSERVA O Algumas pe as da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado substitua a pe a Essas pe as est o identificadas com a marca No N o no cat logo de pe as ilustrado Conforme a disponibilidade e o local geogr fico as pe as CSR ser o enviadas no primeiro dia til ap s o pedido Onde as condi es geogr ficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de aux lio entre em contato com o Centro de suporte t cnico da HP para que um t cnico o ajude por telefone A HP especifica nos materiais fornecidos com a pe a CSR de reposi o se a pe a com defeito deve ser devolvida HP Nos casos em que isso for necess rio preciso enviar a pe a com defeito HP dentro do per odo determinado normalmente cinco 5 dias teis A pe a com defeito deve ser enviada com a documenta o correspondente no material de transporte fornecido Caso n o o fa a a HP poder cobrar a reposi o Para as pe as de reparo feito pelo cliente a HP paga todas as despesas de transporte e de devolu o da pe a e determina a transportadora
62. ify similar steps to streamline the installation process N WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them AN CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Hard drive option The server blade supports up to two SAS or SATA drives CAUTION To prevent improper cooling and thermal damage do not operate the server blade prop g g or the enclosure unless all hard drive and device bays are populated with either a component or a blank 1 Remove the hard drive blank Hardware options installation 20 2 Prepare the hard drive 3 Install the hard drive 4 Determine the status of the hard drive from the hot plug hard drive LEDs SAS and SATA hard drive LEDs on page 8 Processor option A A WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To avoid damage to the system board e Do not touch the processor socket contacts e Always install the processor socket cover after removing the processor from the socket e Do not tilt or slide the processor when lowering the processor into the socket Hardware options installation 21 iy CAUTION To avoid damage to the p
63. ive LEDs 8 hard drives 8 20 hard drives determining status of 8 hard drives installing 20 hardware options 20 hardware options installation 20 health driver 47 heatsink 21 HP Insight Control Environment Suites 49 HP Insight Diagnostics 51 HP Insight Remote Support software 52 HP Insight Server Migration Pack software for ProLiant 49 HP ProLiant Essentials Foundation Pack 48 Index 91 HP ProLiant Essentials Virtualization Management Software 49 HP Systems Insight Manager overview 48 HP technical support 81 identification number 73 iLO 2 Integrated Lights Out 2 12 37 38 47 iLO 2 activity LED 47 IML Integrated Management Log 52 Important Safety Information document 56 Insight Diagnostics 51 53 installation server options 20 installing DIMMs 28 installing hardware 20 installing memory 28 Integrated Management Log IML 52 interconnect bay numbering 16 interconnect device mapping 16 internal SD support 51 internal USB connector 9 J Japanese notice 76 K Korean notices 76 L laser devices 77 LED health 7 8 LED power button 7 LED system power 7 LEDs 6 8 LEDs front panel 7 8 LEDs hard drive 8 LEDs NIC 7 LEDs unit identification UID 7 local I O cable 34 loose connections 58 Management Agents 48 management tools 37 47 memory 27 memory mirrored 45 mezzanine board connectors 9 mezzanine card 29 O Online ROM Flash Component Utility 54 operating systems
64. l Environment Suitfes ia 49 Redundant ROM support u RN vo eet er Ra uo eve E a di 50 USB support and functionality iii 50 Internal SD sSUBpO aaa 51 Diagn stic tools m 51 Alia Din MAD aa 51 HP Insight Diagnostics survey idiozie 51 Integrated Management legarlo 52 Abele 52 Remote support and analysis tools ii 52 HP Insight Remote o REPE M ORE EUR EE EUR IER M CES 52 espleta 53 Bj c EE 53 ProLiant Support Packs sisi 53 Operating system version support 5 53 System Online ROM flash component utility iii 54 Change control and proactive notification 54 cdrom 54 Je l iu i u 5 uu i o 55 Troubleshooting resources aaa 55 A A 55 Important safety information sise 56 Symptom information DE 57 Prepare tHe server for UIB MGE aee rr 57 Service GUN Lu 58 OOseiGonneeOS 58 Treubleshosting fl wcharis ii denke 58 Start diagnosis flowchart see enen Wisent sn re ie ten 59 General diagnosis flowchart aa 60 Server blade power on problems flowchart
65. ll each device checking the connectors and sockets for bent pins or other damage Troubleshooting flowcharts To effectively troubleshoot a problem HP recommends that you start with the first flowchart in this section Start diagnosis flowchart on page 59 and follow the appropriate diagnostic path If the other flowcharts do not provide a troubleshooting solution follow the diagnostic steps in General diagnosis flowchart on page 60 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include Start diagnosis flowchart on page 59 General diagnosis flowchart on page 60 Troubleshooting 58 e Server blade power on problems flowchart on page 62 e POST problems flowchart on page 64 e OS boot problems flowchart on page 66 e Server fault indications flowchart page 68 Start diagnosis flowchart Use the following flowchart to start the diagnostic process lem Referto __ General diagnosis flowchart page 60 2 Power on problems flowchart Server blade power on problems flowchart on page 62 POST problems flowchart on page 64 OS boot problems flowchart on page 66 Server fault indications flowchart on page 68 Troubleshooting 59 Start diagnosis Do 1 Got
66. ller has placed it offline Replace the drive as soon as possible Amber flashing A predictive failure alert has been received for this drive regularly 1 Hz Replace the drive as soon as possible FEM The drive is offline a spare or not configured as part of an array Description Bezel LED connector Internal USB connector under hard drive cage Processor socket 2 DIMM slots Processor 1 memory banks A and B Processor socket 1 populated Mezzanine connector 2 Type Type mezzanine System maintenance switch SW1 System board thumbscrew Mezzanine connector 1 Type mezzanine only a Embedded NICs 2 Component identification 9 ltem Description DIMM slots Processor 2 memory banks and D HP Smart Array E200i cache module under hard drive cage System board thumbscrew The symbols 4 correspond to the symbols located on the interconnect bays For more information see the HP Proliant BL465c Server Blade Installation Instructions that ship with the server blade Mezzanine connector definitions Mezzanine connector 1 x4 Type mezzanine card only Mezzanine connector 2 x8 Type or Il mezzanine card A PCle x4 mezzanine connector supports x8 cards at up to x4 speeds A PCle x8 mezzanine connector supports x16 cards at up to x8 speeds DIMM slots
67. mage deployment To deploy with a diskette image the user creates a DOS based network enabled boot diskette that executes a script that configures the hardware and installs the OS The diskette enables the server blade to access the required deployment scripts and files on the network This method implies a deployment infrastructure that may include an administrator workstation PXE server Microsoft Windows file share or a Linux file share For more information refer to Deployment infrastructure on page 38 Before beginning the deployment process connect the server blade to the network NOTE For more information about hardware and cabling configurations see the documents that ship with the enclosure Two methods are available for diskette image deployment e virtual floppy on page 42 e PXE PXE deployment on page 40 iLO virtual floppy To deploy with a boot diskette 1 Dooneofthe following o Insert the boot diskette into the client PC using the LO 2 Remote Console o Use iLO 2 to create an image file of the boot diskette o Copy the image of the boot diskette to a location on the network or the client PC hard drive 2 Remotely access the server blade through iLO 2 See HP BladeSystem c Class advanced management on page 37 Click the Virtual Media tab Select the Virtual Media applet Use the Virtual Media applet to select the local diskette or image file and connect the Virtual CD to the server blade
68. ml Operating system version support Refer to the operating system support matrix http www hp com go supportos Software and configuration utilities 53 System Online ROM flash component utility The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or controller ROM images across a wide range of servers and array controllers This tool has the following features e Works offline and online e Supports Microsoft Windows NT Windows 2000 Windows Server 2003 Novell Netware and Linux operating systems 27 IMPORTANT This utility supports operating systems that may not be supported by the server For operating systems supported by the server see the HP website http www hp com support e Integrates with other software maintenance deployment and operating system tools Automatically checks for hardware firmware and operating system dependencies and installs only the correct ROM upgrades required by each target server To download the tool and for more information see the HP website http www hp com support Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website http www hp com go pcn Care Pack HP Care Pack Services offer upgraded service levels to extend
69. nably be expected to be installed in a business or commercial environment Class devices are those that may reasonably be expected to be installed in a residential environment for example personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the corresponding statement Class A equipment This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at personal expense Class B equipment This equipment has been tested and found to comply with the limits for a Class B digital devic
70. nd SATA hard drive LED combinations The drive has failed or a predictive failure alert has been received for this drive it also has been selected by a management application On off or flashing Steadily blue The drive is operating normally and it has been selected by a management application Amber flashing A predictive failure alert has been received for this drive regularly 1 Hz Replace the drive as soon as possible On The drive is online but it is not active currently Flashing regularly Amber flashing Do not remove the drive Removing a drive may terminate the regularly 1 Hz current operation and cause data loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or migration is complete Flashing regularly Do not remove the drive Removing a drive may terminate the 1 Hz current operation and cause data loss The drive is rebuilding erasing or it is part of an array that is undergoing capacity expansion or stripe migration Component identification 8 LED green amber blue The drive is active but a predictive failure alert has been regularly 1 Hz received for this drive Replace the drive as soon as possible Off Steadily amber A critical fault condition has been identified for this drive and the contro
71. nfigure the serial port to view POST error messages and run RBSU remotely through a serial connection to the server COM port The server that you are remotely configuring does not require a keyboard and mouse For more information about BIOS Serial Console see the BIOS Serial Console User Guide on the Documentation CD or the HP website hitp www hp com support smartstart documentation Array Configuration Utility ACU is a browser based utility with the following features e Runs as a local application or remote service e Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration e Suggests the optimum configuration for an unconfigured system e Provides different operating modes enabling faster configuration or greater control over the configuration options e Remains available any time that the server is on Displays on screen tips for individual steps of a configuration procedure For optimum performance the minimum display settings are 800 x 600 resolution and 256 colors Servers running Microsoft operating systems require Internet Explorer 5 5 with Service Pack 1 or later For Linux servers refer to the README TXT file for additional browser and support information For more information refer to the Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD or the HP website htp www hp com SAN configuration The
72. ntroller documentation General memory problems are occurring in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support HP contact information on page 81 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Maintenance and service guides for p Class server blades located on the Documentation CD or the HP website http www hp com products servers proliant bl p class info Maintenance and service guides for c Class server blades located the Documentation CD or the HP website hitp www hp com go bladesystem documentation General diagnosis flowchart on page 60 Troubleshooting 67 Start OS boot problems 2 Yes Go to POST Problems Does the 1 4 server boot Disable Fast Boot in RBSU oes server SmartStart and check server boot still boot with CD order errors No 3 Troubleshoot possible hard drive subsystem problem Does server still fail to boot SmartStart SmartStart recognize default boot device 4 Run Insight Diagnostics Is this a known good copy of SmartStar
73. o Yes you want General to perform the General diagnosis i Diagnosis No 2 Go to Power on No Does server problems power on Yes No Does server complete POST OK Yes No Does server boot to OS OK Yes 5 1 Go to Does server Go to Server fault Yes have Insight Management No General indications Agent fault or LED fault diagnosis indication General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart Symptom information on page 57 Loose connections on page 58 The most recent version of a particular server blade or option firmware is available on the HP Support website http www hp com support Service notifications on page 58 Troubleshooting 60 General memory problems are occurring in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Maintenance and service guides for p Class server blades located on the Documentation CD or the HP website http www hp com products servers proliant bl p class info Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation Maintenance and service guides for p Class server blades located on the Documentation CD or the
74. omponent of selected ProLiant servers that provides server health and remote server manageability The LO 2 subsystem includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO 2 independent of the host server and its operating system The iLO 2 subsystem provides remote access to any authorized network client sends alerts and provides other server management functions Using iLO 2 you can e Remotely power up power down or reboot the host server e Send alerts from iLO 2 regardless of the state of the host server e Access advanced troubleshooting features through the iLO 2 interface Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting Software and configuration utilities 47 For more information about iLO 2 features which may require an iLO Advanced Pack or iLO Advanced for BladeSystem license see the iLO 2 documentation on the Documentation CD or on the HP website http www hp com servers lights out Erase Utility Z CAUTION Perform a backup before running the System Erase Utility The utility sets the system to its original factory state deletes the current hardware configuration information including array setup and disk partitioning and erases all connected hard drives completely Refer to the instructions for using this utility Run the Erase Utility if you must erase the system for the following reasons e You want to install a new operating
75. on el env o de materiales para la sustituci n de componentes CSR HP especificar si los componentes defectuosos deber n devolverse a HP En aquellos casos en los que sea necesario devolver alg n componente a HP deber hacerlo en el periodo de tiempo especificado normalmente cinco d as laborables Los componentes defectuosos deber n devolverse con toda la documentaci n relacionada y con el embalaje de env o Si no enviara el componente defectuoso requerido HP podr cobrarle por el de sustituci n En Technical support 84 el caso de todas sustituciones que lleve a cabo el cliente HP se har cargo de todos los gastos de envio devoluci n de componentes escoger la empresa de transporte que se utilice para dicho servicio Para obtener m s informaci n acerca del programa de Reparaciones del propio cliente de HP p ngase en contacto con su proveedor de servicios local Si est interesado en el programa para Norteam rica visite la p gina web de HP siguiente http www hp com go selfrepair Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is Deze onderdelen worden CSR onderdelen Customer Self Repair genoemd Als HP of een HP Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onderdeel verzendt HP dat onderde
76. overview When a PXE enabled target server blade boots it obtains an IP address from a DHCP server The target server blade obtains the name of the NBP from the appropriate boot server Then the target server blade uses TFTP to download the NBP from the boot server and executes the image LY IMPORTANT To connect to a network with a Pass Thru module always connect the Pass Thru module to a network device that supports Gigabit speed For each server blade being deployed the PXE server must be connected to the NIC designated for PXE The server blade defaults PXE functions to NIC 1 but any of the NC series NICs in the server blade can be designated for PXE in RBSU For NIC connector locations refer to the documentation included with the server blade NOTE Actual NIC numeration depends on several factors including the OS installed on the server blade To deploy an OS to multiple server blades install a deployment server on a network Deployment infrastructure IMPORTANT To connect to a network with a Pass Thru module always connect the Pass Thru module to a network device that supports Gigabit speed To establish a network based PXE deployment infrastructure provide the following software and minimum hardware e Client PC administrative workstation o AMD Athlon XP processor 700 MHz or greater recommended AMD Athlon 64 processor or Intel Pentium IIl or higher processor 700 MHz or greater recommended o
77. ponente directamente para que realice su sustituci n Los componentes CSR se clasifican en dos categor as e Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio e Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n est n dise ados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garant a correspondiente al producto NOTA Algunos componentes no est n dise ados para que puedan ser reparados por el usuario Para que el usuario haga valer su garant a HP pone como condici n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Seg n la disponibilidad y la situaci n geogr fica los componentes CSR se enviar n para que lleguen a su destino al siguiente d a laborable Si la situaci n geogr fica lo permite se puede solicitar la entrega en el mismo d a o en cuatro horas con un coste adicional Si precisa asistencia t cnica puede llamar al Centro de asistencia t cnica de HP y recibir ayuda telef nica por parte de un t cnico C
78. quires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal pr Regulatory compliance notices 78 Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage e Avoid hand contact by transporting and storing products in static safe containers e Keep electrostatic sensitive parts in their containers until they arrive at staticfree workstations Place parts on a grounded surface before removing them from their containers e Avoid touching pins leads or circuitry e Always be properly grounded when touching a static sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 me
79. rais d exp dition et de retour et d termine la soci t de courses ou le transporteur utiliser Technical support 82 Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agr e local Pour plus d informations sur ce programme en Am rique du Nord consultez le site Web HP http www hp com go selfrepair Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilit nella sostituzione di parti difettose i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fase di diagnostica HP o un centro di servizi o di assistenza HP identifica il guasto come riparabile mediante un ricambio CSR HP lo spedir direttamente al cliente per la sostituzione Vi sono due categorie di parti CSR e Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio e Opzionali Parti la cui riparazione da parte del cliente facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto NOTA alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garan
80. rive 1 5 GB of available disk space TCP IP networking and an IP address compatible with one of the following the iLO 2 Diagnostic Port IP address or an assigned DHCP or static IP address CD ROM drive and or diskette drive Any of the following Java Runtime Environment versions 1 3 1_02 1 3 1_07 1 3 1_08 1 4 1 for Windows users only 1 4 2 for Linux users only Access the Java Runtime Environment versions at the HP website http java sun com products archive index html e Network server with an OS installed Software and configuration utilities 39 Deployment methods Three primary deployment methods are supported LY IMPORTANT To deploy a server blade without the RDP create a bootable diskette or image of a bootable diskette e PXE deployment on page 40 e CD ROM deployment on page 41 Diskette image deployment on page 42 PXE deployment PXE enables server blades to load an image over the network from a PXE server and then execute it in memory The first NIC on the server blade is the default PXE boot NIC but any of the other NC series NICs can be configured to boot PXE For more information refer to Network based PXE deployment on page 38 NOTE Actual NIC numeration depends on several factors including the OS installed on the server blade HP recommends using one of the following methods for PXE deployment e HP Proliant Essentials RDP HP ProLiant Essentials Rapid Deployment Pack on page 4
81. rmation from the System Management Homep What color is age Failing components will be the Insight Display blade power on shown as yellow degraded or background problems orange failed flowchart 5 Go to server Si 2 Check the Insight Obtain failure information from Display Onboard IML entry if available Administrator error message and perform the suggested action ls a hard drive fault LED on Is there sufficient information to identify failing component Yes Is the LED 7 solid or Replace or reseat component flashing identified as failed or about to fail Flashing A predictive Mark the corresponding IML 6 failure alert has entry as repaired if present You may need to replace the hard drive been received for this drive POST error messages and beep codes Introduction to POST error messages The error messages and codes in this section include all new messages generated by this server blade Some messages are informational and do not indicate an error A server blade generates only the codes that are applicable to its configuration and options Troubleshooting 70 For a complete listing of error messages refer to the POST error messages in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Z WARNING To avoid potential problems ALWAYS read the warnings and cautionar
82. rocessor Handle the processor only by the edges e Do not touch the bottom of the processor especially the contact area CAUTION To prevent possible server blade malfunction do not mix processors of different speeds or cache sizes Refer to the label on the processor heatsink for a description of the processor CAUTION The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor after it has been installed CAUTION To prevent possible server blade overheating always populate each processor socket with a processor socket cover and a heatsink blank or a processor and a heatsink IMPORTANT Processor socket 1 must always be populated If processor socket 1 is empty the server blade does not power up To install a processor 1 2 3 4 Power down the server blade on page 12 Remove the server blade on page 13 Remove the access panel on page 14 Remove the heatsink blank Retain the heatsink blank for future use CAUTION The pins on the processor socket are very fragile Any damage to them may require replacing the system board Hardware options installation 22 5 Remove the processor socket protective cover Retain the cover for future use AN CAUTION Failure to completely open the processor retaining latch prevents the processor from seating during installation leading to hardware damage 6 Open the processor retaining latch and
83. s before they occur There are two HP Insight Remote Support solutions For small and midsize environments HP Insight Remote Support Standard provides basic remote monitoring notification advisories and service dispatch It is optimized for environments with 1 to 50 servers and can be installed on a shared HP ProLiant Windows application server The software supports HP EVA storage devices HP ProLiant BladeSystems HP Integrity and HP 9000 servers running Microsoft Windows Red Hat Enterprise Linux Novell SUSE and Novell Netware Download from the HP website http h20392 www2 hp com portal swdepot displayProductInfo do productNumber RSSWMBA SE Software and configuration utilities 52 e For midsize and large environments HP Insight Remote Support Pack formerly Service Essentials Remote Support Pack is targeted for larger environments and is integrated with HP Systems Insight Manager SIM It provides comprehensive remote monitoring notification advisories dispatch and proactive service support for nearly all HP servers storage network and SAN environments plus selected Dell and IBM Windows servers that have a support obligation with HP It also enables HP to deliver higher levels of proactive support in line with HP Mission Critical Services support agreements Download from the HP website http h20392 www2 hp com portal swdepot displayProductlnfo do productNumber ISDVD Both HP Insight Remote Support solutions are available
84. s of events and stores them in an easy to view form The IML timestamps each event with 1 minute granularity You can view recorded events in the IML in several ways including the following From within HP SIM HP Systems Insight Manager on page 48 From within Survey Utility From within operating system specific IML viewers o For NetWare IML Viewer For Windows IML Viewer o For Linux IML Viewer Application From within the iLO 2 user interface From within HP Insight Diagnostics on page 51 For more information refer to the Management CD in the HP ProLiant Essentials Foundation Pack Array Diagnostic Utility The HP Array Diagnostics Utility is a web based application that creates a report of all HP storage controllers and disk drives This report provides vital information to assist in identifying faults or conditions that may require attention ADU can be accessed from the SmartStart CD SmartStart software on page 43 or downloaded from the HP website http www hp com Remote support and analysis tools HP Insight Remote Support software HP Insight Remote Support software delivers secure remote support for your HP Servers and Storage 24 X 7 so you can spend less time solving problems and more time focused on your business You can have your systems remotely monitored for hardware failure using secure technology that has been proven at thousands of companies around the world In many cases you can avoid problem
85. s per processor NOTE The Advanced Memory Protection option in RBSU provides additional memory protection beyond Advanced ECC By default the server is set to Advanced ECC Support For more information refer to HP ROM Based Setup Utility on page 43 For DIMM slot locations and bank assignments see DIMM slots on page 10 Advanced ECC memory Advanced ECC memory is the default memory protection mode for this server blade In Advanced ECC the server blade is protected against correctable memory errors The server blade provides notification if the level of correctable errors exceeds a pre defined threshold rate The server blade does not fail because of correctable memory errors Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrectable and result in a server blade failure Whereas standard ECC can correct single bit memory errors Advanced ECC can correct single bit memory errors and multi bit memory errors if all failed bits are on the same DRAM device on the DIMM DIMM installation guidelines Observe the following guidelines when installing additional memory e Install only ECC PC2 5300 Registered DDR2 SDRAM DIMMs that meet the following specifications Supply voltage 1 8 V Bus width 72 bits e Observe the following special conditions when installing memory with a second processor o Processor 2 can be installed without memory
86. server blade provides FC support for SAN implementations This solution uses an optional FCA that offers redundant SAN connectivity and optimization for HP StorageWorks products The server blade is Software and configuration utilities 45 also compatible with certain third party SAN products For more information refer to the documentation that ships with the FCA option For optimal SAN connectivity observe the following guidelines The FCA option is installed correctly in the server blade Refer to the documentation that ships with the FCA option An FC compatible interconnect is installed in the enclosure Refer to the documentation that ships with the interconnect option The server blade enclosure management module firmware is up to date Refer to the HP Business Support Center website http www hp com support The server blade is cabled properly to a supported SAN SAN storage drivers are loaded Refer to supporting white papers and the HP website http www hp com servers rdp For SAN configuration information for the server blade refer to the HP StorageWorks SAN Design Reference Guide on the HP website http h18000 www1 hp com products storageworks san documentation html Re entering the server serial number and product ID After you replace the system board you must re enter the server serial number and the product ID 1 2 3 sa meom Wed 10 During the server startup sequence press the F9 key to
87. servico postal a ser utilizado Para obter mais informa es sobre o programa de reparo feito pelo cliente da HP entre em contato com o fornecedor de servi os local Para o programa norte americano visite o site da HP http www hp com go selfrepair Technical support 86 HP CSR SR HP HP HP HP CSR 2 HP HP
88. sing the HP Class Blade SUV Cable s ossia pen ec titel ba pud da o a 34 Connecting locally to a server blade with video and USB devices 34 Accessing server blade with local KVM sia di Rb PUR Des ua 34 Accessing server blade with local media devices 35 Seliware and contiguratioh i MN LLL E 2 Server blad deployment RR e bre eem 37 Contents 3 Software drivers and additional components 37 HP BladeSystem c Class Advanced management 2 37 Network based PXE deployment 38 Deployment methods ein 40 CONGUE Tee EN 43 Sman Start SOMOS A e E et usapu 43 HP ROM Based Setup Utility sise 43 Array Configuration Utility casio aa nadaa dti anne 45 SAN sontiguration USE 45 Re entering the server serial number and product ID 46 Option ROM Configuration for Arrays doi QURE apad Ra RE ida t 46 Management 47 Automatic Server RECOVERY se 47 eil 47 Integrated Lights Out Ziegler 47 ell 48 Storage Works library and tape tools aerea i 48 HP Systems Insight Manager lei 48 Management Agents 48 HP Proliant Essentials Virtualization Management Software leali 49 HP Insight Server Migration software for Poland 49 HP Insight Contro
89. site http www hp com go ice Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support The server has a 8 MB ROM that acts as two separate 4 MB ROMs In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version NOTE The server ships with the same version programmed on each side of the ROM Safety and security benefits When you flash the system ROM ROMPag writes over the backup ROM and saves the current ROM as a backup enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason This feature protects the existing ROM version even if you experience a power failure while flashing the ROM USB support and functionality USB support HP provides both standard USB 2 0 support and legacy USB 2 0 support Standard support is provided by the OS through the appropriate USB device drivers Before the OS loads HP provides support for USB devices through legacy USB support which is enabled by default in the system ROM Legacy USB support provides USB functionality in environments where USB support is not available normally Specifically HP provides legacy USB functionality for the following e POST e RBSU e Diagnostics e DOS e Operating environments which do not provide native USB support Software and configuration utilities 50 Internal
90. system on a server with an existing operating system e You encounter an error when completing the steps of a factory installed operating system installation The Erase Utility can be accessed from the Maintenance Utilities menu of the SmartStart CD SmartStart software on page 43 StorageWorks library and tape tools HP StorageWorks L amp TT provides functionality for firmware downloads verification of device operation maintenance procedures failure analysis corrective service actions and some utility functions It also provides seamless integration with HP hardware support by generating and emailing support tickets that deliver a snapshot of the storage system For more information and to download the utility refer to the StorageWorks L amp TT website hitp h18006 www1 hp com products storageworks It HP Systems Insight Manager HP SIM is a web based application that allows system administrators to accomplish normal administrative tasks from any remote location using a web browser HP SIM provides device management capabilities that consolidate and integrate management data from HP and third party devices P IMPORTANT You must install and use HP SIM to benefit from the Pre Failure Warranty for processors SAS and SATA hard drives and memory modules For additional information refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website http www hp com go hpsim Management Agents
91. t Still fail with known good copy 1 Troubleshoot Diagnostics problem found without errors by Diagnostics 5 6 Check CD DVD ROM controller and cable Does Break server down to minimum configuration condition still exist Add parts back to configuration to isolate component Isolate and minimize the 7 memory configuration Troubleshoot possible corrupted system disk or OS Does condition still exist Does condition still exist Yes Does 8 condition still Troubleshoot or replace basic server spare parts Diagnosis See the server blade OS boot problems flowchart on page 66 Server fault indications flowchart Symptoms e Server boots but a fault event is reported by Insight Management Agents on page 48 e Server boots but the internal health LED external health LED or component health LED is red or amber Troubleshooting 68 NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes Improperly seated or faulty internal or external component Unsupported component installed Redundancy failure System overtemperature condition Management agents on page 48 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Integrated Management Log on page 52 or in the HP ProLian
92. t Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Event list error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Component identification on page 6 System board components on Power on problems flowchart Server blade power on problems flowchart on page 62 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website hitp www hp com go bladesystem documentation HP contact information on page 81 Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation Troubleshooting 69 Start server fault indications Select an appropriate fault indicator 1 Insight 3 Server blade Management Agents health LED Was event reported by Insight Management Agents What color is the server blade health LED Is there an IML entry identifying the problem 4 Gather info
93. t of names and versions of all installed HP drivers Management Agents and utilities and whether they are up to date o HP recommends you have access to the server documentation for server specific information o HP recommends you have access to the SmartStart CD for value added software and drivers required during the troubleshooting process Download the current version of SmartStart from the HP website http www hp com servers smartstart Service notifications To view the latest service notifications refer to the HP website http www hp com go bizsupport Select the appropriate server model and then click the Troubleshoot a Problem link on the product page Loose connections Action Be sure all power cords are securely connected e Besure all cables are properly aligned and securely connected for all external and internal components e Remove and check all data and power cables for damage Be sure no cables have bent pins or damaged connectors e fixed cable tray is available for the server be sure the cords and cables connected to the server are routed correctly through the tray e Be sure each device is properly seated Avoid bending or flexing circuit boards when reseating components e device has latches be sure they are completely closed and locked e Check any interlock or interconnect LEDs that may indicate a component is not connected properly e If problems continue to occur remove and reinsta
94. te http www hp com support BladeSystem Enclosure TSG en Pre diagnostic steps PB o N WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components 27 IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server Review the important safety information on page 56 Gather symptom information on page 57 Prepare the server for diagnosis on page 57 Use the Start diagnosis flowchart on page 59 to begin the diagnostic process Troubleshooting 55 Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server A Important safety information Before servicing this product read the Important Safety Information document provided with the server Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open
95. the processor socket retaining bracket 27 IMPORTANT Be sure the processor remains inside the processor installation tool Hardware options installation 23 7 processor has separated from the installation tool carefully re insert the processor in the tool 8 Align the processor installation tool with the socket and install the processor AN CAUTION The processor is designed to fit one way into the socket Use the alignment guides on the processor and socket to properly align the processor with the socket Hardware options installation 24 9 Press down firmly until the processor installation tool clicks and separates from the processor and then remove the processor installation tool Hardware options installation 25 11 Remove the thermal interface protective cover from the heatsink 12 Align the slot in the heatsink with the tab on the processor retention bracket AN CAUTION Heatsink retaining screws should be tightened in diagonally opposite pairs in X pattern NOTE The T 15 Torx screwdriver is attached to the server access panel 13 Install the heatsink 14 Install the access panel on page 14 15 Install the server blade Installing a server blade on page 18 Hardware options installation 26 Memory options You can expand server memory by installing 2 5300 Registered DDR2 SDRAM DIMMs The server supports up to 32 GB of memory using eight 4 GB DIMMs four DIMM
96. ther a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used For more information about HP s Customer Self Repair program contact your local service provider For the North American program refer to the HP website http www hp com go selfrepair R paration par le client CSR Les produits HP comportent de nombreuses pi ces CSR Customer Self Repair r paration par le client afin de minimiser les d lais de r paration et faciliter le remplacement des pi ces d fectueuses Si pendant la p riode de diagnostic HP ou ses partenaires ou mainteneurs agr s d termine que la r paration peut tre effectu e l aide d une pi ce CSR HP vous l envoie directement existe deux cat gories de pi ces CSR e Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d placement et main d uvre du service vous seront factur s Facultatif Pi ces pour lesquelles la r paration
97. this enclosure Refer all maintenance upgrades and servicing to qualified personnel amp This symbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure amp 2 This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching This symbol indicates that the component exceeds the recommended weight for one individual to handle safely 59 WARNING To reduce the risk personal injury or damage to the equipment g jury g quip 13 00 Ib observe local occupational health and safety requirements and guidelines for manual material handling A These symbols on power supplies or systems indicate that the equipment is supplied _ by multiple sources of power Co WARNING To reduce the risk of injury from electric shock remove all power cords to completely disconnect power from the system Warnings Troubleshooting 56 N WARNING Only au
98. thorized technicians trained by HP should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard AN WARNING To reduce the risk of personal injury or damage to the equipment be sure that e The leveling feet are extended to the floor The full weight of the rack rests on the leveling feet The stabilizing feet are attached to the rack if it is a single rack installation e The racks are coupled together in multiple rack installations e Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason Symptom information Before troubleshooting a server problem collect the following information What events preceded the failure After which steps does the problem occur What has been changed since the time the server was working Did you recently add or remove hardware or software If so did you remember to change the appropriate settings in the server setup utility if necessary How long has the server exhibited problem symptoms If the problem occurs randomly what is the duration or frequency To answer these questions the following information may be useful
99. ts out Troubleshooting 63 Yes server blade automatically color is the server blade power LED Is the Automatically PowerOn sever choice selected in iLO 1 15 the server blade health LED on Wait 45 seconds Does dition still i 3 PD Change the setting in iLO Check the Insight Display Onboard Does Administrator error condition still message and perform exist the suggested ation 2 Replace or troubleshoot the server blade internal components Does condition still exist Does condition still exist Call HP Service Provider POST problems flowchart Symptoms Reseat the server blade e Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device e Server completes POST with errors Possible problems e Improperly seated or faulty internal component e Faulty KVM device e Faulty video device Troubleshooting 64 1 2 Server blade power on problems flowchart on page 62 POST error messages and beep codes on page 70 Video problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Symptom information on page 57 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the
100. und hohere Flexibilitat beim Austausch defekter Bauteile zu erm glichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt e Zwingend Teile f r die das Customer Self Repair Verfahren zwingend vorgegeben ist Wenn Sie den Austausch dieser Teile von HP vornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten fur diesen Service berechnet e Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen Technical support 83 HINWEIS Einige Teile sind nicht Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet CSR Teile werden abh ngig von der Verf gbarkeit und vom Lieferziel am folgenden Gesch fistag geliefert bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verf gbar Wenn Sie Hilfe ben tigen k nnen Sie das HP technische Support Center anrufen und s
101. y information in the server documentation before removing replacing reseating or modifying system components Processor X Unsupported Wattage Audible beeps 1 long 1 short Possible cause Processor not supported by current server blade Action Refer to the server blade documentation for supported processors If the processor is supported remove the processor update the system to latest ROM and then reinstall the processor Troubleshooting 71 Battery replacement If the server blade no longer automatically displays the correct date and time you may need to replace the battery that provides power to the real time clock Under normal use battery life is 5 to 10 years Z WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water e Replace only with the spare designated for this product To remove the component Power down the server blade on page 2 Remove the server blade on page 13 Remove the access panel on page 14 Identity the battery location System board components on page 9 M Remove the battery
102. zia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti In base alla disponibilit e alla localit geografica le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente La consegna nel giorno stesso o entro quattro ore offerta con un supplemento di costo solo in alcune zone In caso di necessit si pu richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi Il componente difettoso deve essere restituito con la documentazione associata nell imballo di spedizione fornito La mancata restituzione del componente pu comportare la fatturazione del ricambio da parte di HP Nel caso di riparazione da parte del cliente HP sostiene tutte le spese di spedizione e resa e sceglie il corriere vettore da utilizzare Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona Per il programma in Nord America fare riferimento al sito Web HP http www hp com go selfrepair Customer Self Repair HP Produkte enthalten viele CSR Teile Customer Self Repair um Reparaturzeiten zu minimieren

HP ProLiant BL465c G6 Server Blade User Guide

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