FAQ and user guide for the RC (UK) Learning Management System
Contents
1. asked questions This website is best viewed at 1024 x 768 or higher resolution s e 3 l What is the minimum hardware specification Login here using your usemame and password Cookies must be enabled in your browser What software do need to view the training My login details are invalid Username CY can t view the course using my browser can t find my course certificate Click here for the full FAQs and User Guide Forgotten your username or password Click here Service Support Contacts For the RC UK contact For technical enquiries contact Epic Web www resus org uk Click here to email Tel 01273 320 605 Mon Fri 09 00 17 30 GMT Email enquifieseiesitra uk For general course enquiries contact your registered course administrator To the top My login details are invalid lf you are accessing the site using the link sent in your confirmation email you will be applying a single use confirmation code to the system that has already been recorded resulting in the invalid log in message being displayed Please do not use your confirmation email to reach the login screen Use the RC UK LMS main page http Awww elearning resus org uk to login and bookmark the site for future reference If you have registered but your account was not activated within a week of submitting your registration form your confirmation email may have expired Your details will have been cleansed from the LMS for security reasons an2. to Medium high or lower JavaScript will already be enabled lf the security level is set to Custom click on the Custom level button scroll down to the scripting section and enable Active scripting lf using Internet Explorer 9 Select the Tools menu represented by the cog icon at the top of the screen If this is not visible press the ALT X keys to the left of your spacebar on your keyboard Next select Internet Options Select the Security tab on the new window Security should be set to Medium High Click on Custom Level In the new window scroll down to the scripting section and select Enable Click on OK and then click on OK on the Internet options window Re start your browser Internet Explorer Go to the Tools menu and select Options Select the Content tab Make sure the Enable JavaScript check box is Fire fox ticked Page 5 of 11 User Guide for the RC UK LMS updated May 2013 A 4 Resuscitation Council UK Click on the spanner icon in the top right of the browser and select Options Anew tab will open On the left side of the browser select Under the Hood Inthe Privacy section select Content Settings Inthe JavaScript section select Allow all sites to run JavaScript recommended Close the tab down Refresh the page JavaScript should now be enabled Google
3. A Resuscitation Council UK FAQ and user guide for the RC UK Learning Management System LMS Contents What is the minimum hardware specification cccceecccseeeecceeeeeseeeeeeeeeesaeeeesaaeees 2 What software do need to view the LMS ccccccsseeeeseeeeeseeeesseeeeseeseeseeeeesaaeees 2 Nave forgotten MY password cccccceecccececeeeceeeeneeeseeeeeueeseeeseeseueeseeeseeeseueeaeeesass 3 My login details Are invalid ccc cceccceecceeeeseeeseeeeeeeeeeeeseeeeeueeseeesseeseeeeseeeseeeseeeeeneens 3 PCC SSSI My AC COU AIL er ent cane sewanneancaanannasaannyansnsnesauncoumemmaunauneammraueannasmeanevannesuendk 4 can t launch the Course USING MY DIrOWSE DL cccecceecseeceeeeeeceeeeeeseeceeeeeeseesaeenaes 5 can t view the course after launching ccccccseccceeeseeeeeeeeseeeseueeeeeeseeesaueeaeeenaess 6 The course has loaded but cannot find a next or continue button 7 can t find My course certificate ccc cccceccseecseeceeeceeeseeeseeeseeeseeseuesseeseeeseeeaeeeauss 7 How do know the system is recording my progress ccceececeeeeceeeeceeeeseeeeseuees 8 The site has said I ve lost connection to the LMS what does this mean 10 n g 012 UPOO CONIO eee ee ee ee ee 11 A Resuscitation Council UK What is the minimum hardware specification The RC UK LMS will run on the following minimum hardware speci
4. Chrome Go to the Edit menu and select Preferences Select the Security tab Make sure the Enable JavaScript check box is ticked To the top can t view the course after launching lf the course content is not displayed the most likely reason is that you do not have the Flash Player plug in installed or you may have an older version of the Flash Player If this is the case a message will be displayed in the browser window instructing you to visit the Flash Player download site to get the latest version http Awww adobe com products Flashplayer We recommend that you always have the latest version of the player installed Page 6 of 11 User Guide for the RC UK LMS updated May 2013 I Resuscitation Council UK Alternatively you may receive a message saying that your Flash player has blocked access to the content To change your Flash Player security settings follow these steps 1 In your browser go to http www macromedia com support documentation en Flashplayer help sett ngs manager04 html This launches the Global Security Settings panel on the Macromedia website which controls the security settings of Flash Player on your PC 2 Inthe Global Security Settings tab tick the box Always Allow 3 There is not a Confirm or OK button so just close your browser to save the settings 4 Re launch the course the content should now be displayed correctly To the top The course ha
5. d so you ll need to complete your registration again To the top Page 3 of 11 User Guide for the RC UK LMS updated May 2013 P Resuscitation Council UK Accessing my account The first time you login to your account you will be asked to change your password You will also be required to complete a registration form which will become your profile and accept the terms and conditions for using the RC UK LMS Once you have completed the registration form click on home link which will take you to the course page as shown below P Resuscitation Council UK You are logged in as Tarik Ali Logout Home Terms of Use P My courses Help with using the site Under the Navigation tab extend my profile by clicking onto the link As shown below you can change your password edit profile and so on Navigation E Home Y My profile View profile Edit profile Change password Messages My private files My courses P L IDEMO 12 To the top Page 4 of 11 User Guide for the RC UK LMS updated May 2013 A Resuscitation Council UK can t launch the course using my browser In order to launch the course content you need to have JavaScript enabled This should be enabled by default but if you need to change your browser settings please follow these steps Go to the Tools menu and select Internet Options Select the Security tab If the security level is set
6. eding contact with the LMS until the score or the page location is sent when you exit If the connection has dropped the score will not get onto the database lf you have had this problem please let the Epic Service know and there contact details is located on the main RC UK LMS portal page as shown below J A Resuscitation Council UK You are not logged in login Welcome to the RC UK Learning Management System LMS Returning to this site Frequently asked questions This website is best viewed at 1024 x 768 or higher resolution P What is the minimum hardware specification Login here using your usemame and password Cookies must be enabled in your browser What software do need to view the training My login details are invalid Username OOo can t view the course using my browser can t find my course certificate Login Forgotten your username or password Click here Click here for the full FAQs and User Guide For the RC UK contact Web www resus org uk Email enquiries resus org uk For general course enquiries contact your registered course administrator To the top Page 10 of 11 User Guide for the RC UK LMS updated May 2013 I Resuscitation Council UK Service Support Contacts For technical enquires e g can t login course content not launching video not working etc contact Epic Service Desk Their contact details can be found on the RC UK LMS main portal pa
7. fication and above However the faster your computer the better the content will run We recommend the following minimum specifications 1 GHz or taste 512MB or higher 1024x768 monitor display size To the top What software do I need to view the LMS The RC UK LMS will work with most popular operating systems and browsers although it has been specifically designed to work with the following Operating systems Windows XP Windows Vista Windows 7 Mac OSX 10 4 and 10 5 Browsers versions Internet Explorer 8 and 9 Firefox 3 20 Safari 5 Google Chrome 8 26 Players and plug ins Adobe Flash Player 8 or higher we recommend updating to the latest version follow the link to download this http get adobe com flashplayer Adobe Acrobat Reader 6 or higher to view PDF resources follow the link to download this http get adobe com uk reader To the top Page 2 of 11 User Guide for the RC UK LMS updated May 2013 I Resuscitation Council UK have forgotten my password lf you have forgotten your password you can request this by going onto the RC UK LMS portal login page Click on the Forgotten your username or password link You will receive emails with instructions and new pass code to reset your password u I Resuscitation Council UK You are not logged in login Welcome to the RC UK Learning Management System LMS Returning to this site Frequently
8. ge Cad an il eer E 4 ku a EN E kig W i a in lt T You are not logged in login j Welcome to the RC UK Learning Management System LMS Returning to this site Frequently asked questions i What is the minimum hardware specification Login here using your usemame and password Cookies must be enabled in your browser What software do need to view the training My login details are invalid Username DOO can t view the course using my browser can t find my course certificate Forgotten your username or password Click here S This website is best viewed at 1024 x 768 or higher resolution Click here for the full FAQs and User Guide Toi For the RC UK samhact Web www resus org k Email enquiries ae stered course For general course enquiries e g requesting a transfer cancelling a course etc contact your registered course centre To the top Page 11 of 11 User Guide for the RC UK LMS updated May 2013
9. includes es am racte ce t ce teac is manly dal develop team and communication skills using the resuscitation skills and knowledge acquered during the cour To guide preparation you are required to complete a pre course MCO before attending your course You also have access to the ALS Algorithm module which mcludes a Cardiac Arrest Simulation demo video Pre course MCQ Pre course MOQ of BAS algorithm Page 9 of 11 User Guide for the RC UK LMS updated May 2013 A Resuscitation Council UK lf you find that your progress still hasn t been recorded correctly when you return to the course page you can go back to the module and revisit any pages that you have already seen until you return to the correct page To the top The site has said I ve lost connection to the LMS what does this mean Of the hundreds of people completing the course on a daily basis a small percentage may experience a tracking communication problem It is not just a problem for this site this is happening on most learning management system worldwide but is rarely talked about We understand that this may be small consolation if you are one of the people who has spent a lot of time and has been unable to access the course The reason for this happening The reason is a break in communication between the courseware and the Learning Management System LMS Due to the course being stored locally caching it will progress you through it without ne
10. ing outcomes Think you re ready for clinical information to help prepare you for the face to assessment face course and assessments Additional resources Start here Help Glossary Settings Page 8 of 11 User Guide for the RC UK LMS updated May 2013 Resuscitation Council UK 4 lf you have completed all parts of the module but this is not showing as complete your progress may not have recorded correctly This is most likely to have been caused by a dropped connection or by exiting the course incorrectly To exit the course correctly please ensure that you use the Exit button within the module window as shown below ALS Algorithm How do I Use the ALS algorithm W 20 mins A PNE Cardiac Arrest Simulation Demonstration Y 20 mins r i A a E f Rca A PA a DW Oa Peo a Op BR en le St Ss X Th Aa d a k When you click the Exit button you will be presented with an Are you sure you want to quit Are you sure you want to quit oK cancer After confirming you will be taken to the course page where you launched the module You should now see a tick next to the completed module shown below A Resuscitation Council UK Home gt y courses gt LIDEMO 12 ALS two day course ludes core lectures and inte workshops The face to fax hang livered in small groups with hands on practical skill stations and clinically based simulations which are designed to se our Course
11. s loaded but I cannot find a next or continue button The first thing to try is to press the F11 key with the course window open this removes the frame of the browser displaying more of the screen s active area To restore your browser s frame press F11 again The course is designed to run at a resolution of 1024 x 768 or higher If you are running the course at a lower resolution you may find that you are unable to view all of the content displayed on screen If you are using a notebook or a laptop to access the course you are likely to encounter this issue particularly with notebook as it is not capable of reaching this resolution Once you have set your screen resolution to the correct setting you will find the next or continue button visible in the lower right hand corner of the screen To the top can t find my course certificate Your Course certificate is released on successful completion of the following steps 1 You have completed the pre course MCQ s 2 You have successfully passed the course 3 You have completed the course evaluation form Once the above steps are complete your course administrator will complete the final administrative tasks and release your certificate The course administrator may not Page 7 of 11 User Guide for the RC UK LMS updated May 2013 GF Resuscitation Council UK do this immediately and if you have not been able to access your certificate
12. you should contact the centre in the first instance to check whether they have released it Your released certificate will be stored on the RC UK LMS and can be downloaded at any time You can locate these by going to my profile page and at the bottom off the page click view my certificates link as shown below Year of birth 1987 Course profiles ALS Master do not delete 29 01 2013 First access Thursday 5 July 2012 4 40 PM 299 days 18 hours Last access Saturday 16 February 2013 7 19 PM 73 days 15 hours Certificates View my certificates To the top How do I know the system is recording my progress For each module there is a list of topics and beside these there is a blue dynamic heart As you go through these topics from start to finish these blue hearts will be filled indicating that you have completed the topic Note that the knowledge based test check your knowledge is also part of the module and therefore you will need to attempt these in order to complete the entire module the results of these do not count towards your final mark ALS Algorithm How do I Use the ALS algorithm sesssssessssssssssssssssssssssssssssssssssssssessssssssssssssssssssseessssssssssssssssssssssssssssssssssssssssssssssssessssssssssssssssssssssssssssssssssessssssssssssssssssssssessssesssssssesssseeseess Welcome Learning outcomes Check your knowledge This module provides you with the necessary Learn
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