IMMS Web Portal User Guide - Capita IT Services
Contents
1. CAPITA IMMS Web Portal User Guide CAPITA IMMS Web Portal 1 IMMS Web Portal 1 1 Overview This application has been created to provide our customers with an ability to log incidents 1 2 Login Page CAPITA IT SERVICES Capita IT Services Web Portal User Name Password F Remember me next time Login Help User Guide Terms amp Conditions Create Account Forgotten Password Logging In This is initial screen Fill in your login details as supplied click Log in Create Account If you don t have an account this is where you can create one Forgotten Password Supply your Username click Submit then give the answer to the question that was given Changing Your Login Password This option is available when you have logged in you can use it as often as required Page 2 of 4 16 12 2010 CAPITA IMMS Web Portal 1 3 Ralse Incident Page C A p TA Welcome paul swainson1 Sign Out IT SERVICES Raise Incident Raise Incident My Requests Phone Mobile Email Address Client Name Site Please Select Priority Severity Please Select gt Incident Title To help us fix the fault quicker please 1 Provide a description of the fault 2 What steps were taken to produce the fault 3 Server names if required 4 Any additional information Create Change Request Terms amp Conditions Change Password Once logged in you are directed to a page2. ted the button will disappear but will reappear in another 7 days allowing you to request a further update Page 4 of 4 16 12 2010
3. to submit your incident information There are also help icons which when you hover over will give you additional information on the relevant field Once the incident has been submitted you will receive an email stating you will receive a response within 30 minutes If you have not received an update on the case within 7 days you will be able to resubmit the case from the from the My Requests page 1 4 My Requests Page C A P TA Welcome paul swainson1 Sign Out IT SERVICES Raise Incident My Requests My Requests l Detail AA Go Reset items Per Page 10 y This is the Incident Title companv Name Details to help support resolve the Capita Group Sales 16 12 2010 incident Generic pau firstname surname emailaddress com swainson1 01234 123456 Terms amp Conditions Change Password This page shows you all the raised incidents that you have made After 7 days a button will appear next to the request and can be used to chase if you haven t received a response Page 3 of 4 16 12 2010 CAPITA IMMS Web Portal C A p TA Welcome paul swainson1 Sign Out IT SERVICES My Requests Raise Incident My Requests Detail Search Go Reset ttems Per Page 10 x ee e cda aul firstname surname emailaddress com Details to help support resolve the Capita Group Sales 1612 2010 PAU l i Update icia Gake swainson1 01234 123456 Terms amp Conditions Change Password Once an update has been reques
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