SVMi-4 / SVM-400 User Guide
Contents
1. SAMSUNG SVMi 4 amp SVM 400 VOICE MAIL SYSTEMS User Guide TELECOMS Publication Information Samsung Telecoms reserves the right without prior notice to revise information in this publication for any reason Samsung Telecoms also reserves the right without prior notice to make changes in design or components of eguipment as engineering and manufacturing may warrant Samsung Telecoms is not responsible for errors or problems arising from customers not installing programming or operating their Samsung systems as described in this manual Copyright 2002 Samsung Telecoms U K Limited All rights reserved No part of this manual may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopy or information retrieval system without express written permission of the publisher of this material Version 1 0 ELECTRONICS EU Declaration of Conformity RTTE Samsung Electronics Co Ltd 259 Gongdan Dong Gumi City Kyungbuk Korea 730 030 factory name address declare under our sole responsibility that the product Digital Keyphone System DCS Compact II to which this declaration relates is in conformity with RTTE Directive 1999 5 EC Annex Il Low Voltage Directive 73 23 EEC EMC Directive 89 336 EEC 92 31 EEC By application of the following standards EN55022 1998 Inc A1 2000 EN61000 3 2 1995 Inc A1 A2 1998 EN61000 3 3 19952. address declare under our sole responsibility that the product Digital Keyphone System DCS 408i to which this declaration relates is in conformity with RTTE Directive 1999 5 EC Annex Il Low Voltage Directive 73 23 EEC EMC Directive 89 336 EEC 92 31 EEC By application of the following standards EN55022 1998 Inc A1 2000 Manufacturer Samsung Electronics co ltd 259 Gongdan Dong Gumi City KyungBuk Korea 730 030 2001 06 07 TE Jang Tae eok Jang General Manager place and date of issue Representative in the EU Samsung Electronics Euro QA Lab Blackbushe Business Park Saxony Way Yateley Hampshire GU46 6GG UK 2001 06 11 IS Lee place and date of issue name and signature of authorized person ELECTRONICS EU Declaration of Conformity RTTE Samsung Electronics Co Ltd 259 Gongdan Dong Gumi City Kyungbuk Korea 730 030 factory name address declare under our sole responsibility that the product Digital Keyphone System DCS VIP to which this declaration relates is in conformity with RTTE Directive 1999 5 EC Annex Il Low Voltage Directive 73 23 EEC EMC Directive 89 336 EEC 92 31 EEC By application of the following standards EN55022 1998 Inc A1 2000 EN61000 3 2 1995 Inc A1 A2 1998 EN61000 3 3 1995 EN61000 4 2 1995 Inc A1 1998 EN61000 4 3 1996 Inc A1 1998 EN61000 4 4 1995 EN61000 4 5 1995 EN61000 4 6 1996 EN61000 4 8 1993 EN61000 4 11 1994 AS NZS
3. greeting during this process you can select AME BGM in MMC 110 This will play background music at your keyset instead of your personal greeting AME Password If your keyset has AME PASSWORD MMC 110 set to YES you must enter your station password to listen to messages being left This will prevent unautho rised people from listening to messages being left for you Keyset User Features Page 17 If the password option is turned on while a message is being left press the flashing AME light and enter your station password not your SVM password You will then hear the message being left Shortcuts Calling If calling a station that is busy or does not answer you can press to imm ediately send the call to the called party s mailbox Being Called If your phone rings and you want to send the caller directly to your mailbox simply press Direct Messaging DSS To make it easy to leave messages for others in your office without having to dial their extension number first you may simply dial plus a mailbox extension number and leave a message directly If you dial a busy extension press to connect directly with the mailbox Self Memo Pressing will leave a message in your own mailbox Tara Displays Page 18 Interactive Displays Display keyset users have the added advantage of using the soft keys and dis plays to play save delete reply call fwd rewind pause fast forward change the
4. ready to use Listen to Your Messages Page 6 Listen To Your Messages If there are new messages in your mailbox your VMMSG key will be lit Call the SVM by pressing this key and when prompted enter your password Select 1 to listen to new messages or 3 to listen to saved messages 1 To play replay the message you just heard 11 To play the previous message 2 To save the message you just heard and listen to the next message To delete the message you just heard and listen to the next message To reply to the message This will allow you to leave a message in the mailbox of the sender if the sender has a mailbox on this system To return the call directly to the telephone number that left the message To forward the message and save a copy See Message Forwarding To rewind the message 5 seconds 77 To change playback volume of the recording 8 To pause or resume during message playback Listen to Your Messages Page 7 To fast forward the message 5 seconds To change playback speed of the recording To play Help options To hear the time and date and sender s information for the message you just heard Sender information is not available on outside calls To move to the next message Does not save or delete current message To scan Plays first 7 seconds of message then skips to next message To stop scanning press 1 To cancel and return to previous menu Message Forwarding Onone x Page 8 Mes
5. volume get message information or help Viewing Mailbox Contents If you have new messages in addition to the message waiting light you will be able to use the keyset displays and soft keys to communicate with the SVM Index to User Guide A I About this Guide 1 Interactive Displays 18 Accessing Your Mailbox 3 Viewing Mailbox Contents 18 Internal Callers 3 Internal Callers 3 Outside Callers 3 K AME Password 16 Answer Machine Emulation 15 Keyset User Features 15 AME Password 16 D Answer Machine Emulation 15 Direct Messaging 17 Direct Messaging 17 F Message Waiting Lights 15 Self Memo 17 Flow Chart 2 Shortcuts 17 G Being Called 17 Calling 17 Getting Started 5 Listen To Your Messages 6 Mailbox Administration 11 Message Alert 11 Pager Notification 11 Undelete 12 Undelivered Retrieval 13 Message Alert 11 Message Forwarding Options 8 Message Waiting Lights 15 0 Outside Callers 3 P Pager Notification 11 Password 14 Personal Greetings 10 Personal Services 14 Recording Your Name 14 Setting Your Password 14 R Recording Your Name 14 S Self Memo 17 Sending Messages 9 Shortcuts 17 U Undelete 12 Undelivered Retrieval 13 V Viewing Mailbox Contents 18 Samsung Telecoms U K Limited a Brookside Business Park Greengate Middleton Manchester M24 1GS TELECOMS Tel 0161 655 1100 Fax 0161 655 1166
6. 0 030 CH Tae eok Jang General Manager 2001 03 31 TE Jang 2 place and date of issue name and signature of authorized person Representative in the EU Samsung Electronics Euro QA Lab An A Blackbushe Business Park URS 4 Saxony Way Yateley Hampshire 3 Pal GU46 6GG UK In Seop Lee Manager 2001 04 03 place and date of issue name and signature of authorized person ELECTRONICS EU Declaration of Conformity RTTE Samsung Electronics Co Ltd 259 Gongdan Dong Gumi City Kyungbuk Korea 730 030 factory name address declare under our sole responsibility that the product Digital Keyphone System DCS 408 to which this declaration relates is in conformity with RTTE Directive 1999 5 EC Annex Il Low Voltage Directive 73 23 EEC EMC Directive 89 336 EEC 92 31 EEC By application of the following standards EN55022 1998 Inc A1 2000 Manufacturer Samsung Electronics Co Ltd 259 Gongdan Dong Gumi City Kyungbuk Korea 730 030 2000 12 08 TE Jang Tae eok Jang General Manager place and date of issue Representative in the EU Samsung Electronics Euro QA Lab Blackbushe Business Park Saxony Way Yateley Hampshire GU46 6GG UK 2000 12 08 IS Lee place and date of issue name and signature of authorized person ELECTRONICS EU Declaration of Conformity RTTE Samsung Electronics Co Ltd 259 Gongdan Dong Gumi City Kyungbuk Korea 730 030 factory name
7. 3548 1995 EN60950 1992 A1 A2 A3 A4 A1 1 Manufacturer Samsung Electronics Co Ltd 259 Gongdan Dong Gumi City Kyungbuk Korea 730 030 CH Tae eok Jang General Manager 2001 03 31 TE Jang J 3 place and date of issue name and signature of authorized person Representative in the EU Samsung Electronics Euro QA Lab i A Blackbushe Business Park l Das la Saxony Way Yateley Hampshire t GU46 6GG UK In Seop Lee Manager 2001 04 03 place and date of issue name and signature of authorized person Ne SVM i 4 amp SVM 400 User Guide Contents About this Guide Quick Reference Flow Chart Accessing Your Mailbox Getting Started Listen To Your Messages Sending Messages Personal Greetings Mailbox Administration Personal Services Keyset User Features Interactive Displays About this Guide Page 1 About this Guide This User Guide describes how to set up your mailbox and how to use the vari ous mailbox owner features Please read this guide carefully before you use your mailbox Your voice mailbox is capable of storing private messages offers a number of options for sending or redirecting messages and provides several ways to noti fy you of new messages or calls This guide can be used by mailbox owners from within the office or from tele phones outside the office The basic operation is the same but the access method will be different See the Quick Reference Flow Chart f
8. EN61000 4 2 1995 Inc A1 1998 EN61000 4 3 1996 Inc A1 1998 EN61000 4 4 1995 EN61000 4 5 1995 EN61000 4 6 1996 EN61000 4 8 1993 EN61000 4 11 1994 AS NZS3548 1995 EN60950 1992 A1 A2 A3 A4 A1 1 Manufacturer Samsung Electronics Co Ltd 259 Gongdan Dong Gumi City Kyungbuk Korea 730 030 CQ 2001 03 31 TE Jang Tae eok Jang General Manager place and date of issue Representative in the EU Samsung Electronics Euro QA Lab Blackbushe Business Park Saxony Way Yateley Hampshire GU46 6GG UK 2001 04 03 place and date of issue name and signature of authorized person ELECTRONICS EU Declaration of Conformity RTTE Samsung Electronics Co Ltd 259 Gongdan Dong Gumi City Kyungbuk Korea 730 030 factory name address declare under our sole responsibility that the product Digital Keyphone System DCS 816 to which this declaration relates is in conformity with RTTE Directive 1999 5 EC Annex Il Low Voltage Directive 73 23 EEC EMC Directive 89 336 EEC 92 31 EEC By application of the following standards EN55022 1998 Inc A1 2000 EN61000 3 2 1995 Inc A1 A2 1998 EN61000 3 3 1995 EN61000 4 2 1995 Inc A1 1998 EN61000 4 3 1996 Inc A1 1998 EN61000 4 4 1995 EN61000 4 5 1995 EN61000 4 6 1996 EN61000 4 8 1993 EN61000 4 11 1994 AS NZS3548 1995 EN60950 1992 A1 A2 A3 A4 A1 1 Manufacturer Samsung Electronics Co Ltd 259 Gongdan Dong Gumi City Kyungbuk Korea 73
9. When a new message is left in your mailbox the voice mail message light on your keyset will flash Press this flashing key and follow the prompts to retrieve messages Answer Machine Emulation If you have an Answer Machine Emulation key programmed on your keyset you can use it to monitor calls going to your voice mail and optionally answer them The operation of this feature is similar to screening a call on a home answering machine Your keyset must be set to forward on no answer to voice mail After ringing your station the caller will be connected to voice mail and hear your personal greeting before leaving a message During this time you will be monitoring the connection between the caller and your voice mailbox You can pick up the call at any time or ignore it Keyset User Features Page 16 To activate this feature press the AME key It will light and the feature is set Press again to turn off If this key is pressed while a station is ringing during forward no answer the feature will be turned on for the current call only While the caller is leaving a message or ringing you may e Press to immediately put the caller in your voice mailbox and monitor it e Press ak to immediately disconnect your station The caller continues to leave a message normally e Pick up the handset and monitor privately e Press ANS RLS to answer the call using the handset or speaker NOTE If you do not want to hear your personal
10. ation e Press 3 for deleted messages Deleted voice mail messages are temporarily stored in memory until 3 am the following day Select this option to recover undelete previously deleted messages during this period Mailbox Administration Page 13 Undelivered Retrieval When this function is activated the SVM will allow you to recall any messages you have sent that have not yet been picked up by the recipient e From the mailbox Main Menu press 6 for mailbox administration e Press 4 for undelivered messages This useful feature will allow you to cancel any messages that have not yet been picked up by the recipient Personal Services Page 14 Personal Services The Personal Administration menu is used to set your password and record your name Setting Your Password e From the mailbox Main Menu press e Press 1 The current password will be played and you will have the chance to change it Recording Your Name Use this option to record your name Your recorded name is played in several different situations It is important to record your name for proper operation of the SVM system e From the main mailbox menu press e Press 2 The current name will be played and you will have the chance to change it Keyset User Features Page 15 Keyset User Features The following options are available if you have a DCS keyset They require setup by the system administrator Message Waiting Lights
11. or details Note that some features and prompts detailed here may not be available to all mailbox owners See your system administrator if you have questions about fea ture availability Quick Reference Flow Chart Flow Chart Page 2 1 and 3 Wh Play Messages Save Messages Reply to Sender Forward a Copy Pause Resume Change Speed Play Options Skip Messages to 0oOorpN ile Listening to Messages 2 While Recording Messages 11 Previous Message 3 Discard Messages 5 Call Sender 7 Rewind 5 Secs 9 Forward 5 Secs Cancel 00 Msg Information Scan Messages 5I IPersonal Greetings Edit Mailbox Greeting MAILBOX MAIN MENU New Messages Record and Send Message Saved Messages Personal Greetings Mailbox Administration Personal Services to KO Ooo AA ON N Review Recording Stop Recording Append Discard IRe record SEND itheniCopy Rewind 5 Secs Change Volume Pause Resume Forward 5 Secs Change Speed Cancel Play Options SEND NO Copies 9 PB ON 6 Mailbox Admin Message Alert Pager Notification Deleted Messages Undelivered Messages IPersonallAdmin 1 Change Password 2 Record Name Accessing Your Mailbox Page 3 Accessing Your Mailbox Outside Callers e Dial the phone number that will be answered by the SVM The main greet ing will answer e At the main greeting dial plus your mailbo
12. sage Forwarding Options If option 6 is selected from the message play menu you will be given the option to Forward this message to another subscriber The subscriber can be selected by dialling the mailbox number nnn using the directory service or you may also add comments and leave it as a memo to yourself The SEND and Copy Service option 6 allows a user to send copies of a mes sage to multiple recipients easily A different introduction message may be left for each recipient error Massanes e Page 9 Sending Messages Press 2 from the Main Menu Record your message at the tone After recording the message you will hear the Send Menu with the following functions 1 Select the recipient 2 Record the message 3 Follow instructions to review continue re record or accept it or continue sending it to other subscribers using the Send then Copy option Personal enes zee 10 Personal Greetings To set a personal mailbox greeting press 5 from the Main Menu Your personal greeting will be played every time someone reaches your mailbox A typical text for a personal greeting message is Hello this is sorry can t take your call right now Please leave your name and number and will get back to you as soon as can Follow the instructions to record your greeting message When you have finish ed recording your message you will be able to listen to the message you recorded save the mes
13. sage you recorded and return to the previous menu record the message again or exit without saving the message Mailbox an _ Page 11 Mailbox Administration The Mailbox Administration menu is used to turn on and off your pager notifica tion message alert options and other sent message control features Message Alert When this function is activated the SVM will call any outside or internal tele phone number after each message is left in your voice mailbox To hear your message at the remote location pick up the telephone and enter your access code e From the mailbox main menu press 6 for mailbox administration e Press 1 for message alert e Two options are available to you Press 1 to toggle message alert on and off Press 2 to set the destination phone number Pager Notification When this function is activated the SVM will call your beeper service and notify you after each message is left in your voice mailbox Mailbox Administration Page 12 e From the mailbox Main Menu press 6 for mailbox administration e Press 2 for pager notification e Only one option is available to you Press 1 to toggle pager notification on and off NOTE Your pager number must be programmed by the system administrator Undelete When this function is activated the SVM will allow you to undelete any mes sages that you have recently deleted up to 3 am the following morning e From the mailbox Main Menu press 6 for mailbox administr
14. x number mailbox numbers usually match your extension number e Enter your personal mailbox password when prompted the default password is 0000 Internal Callers e Dial the SVM Access Number see your system administrator for this or press the key assigned to ring SVM VMMSG e Enter your personal mailbox password when prompted the default password is 0000 Accessing Your Mailbox Page 4 At this point inside and outside callers follow the same instructions You will hear a message stating the number of messages left in your mailbox You will then hear the Mailbox Owner Main Menu with the following options Listen to New Messages See Listen to your Messages Record and Send Message See Sending Messages Review Saved Messages See Listen to your Messages Personal Greetings See Personal Greetings Mailbox Administration See Mailbox Administration Personal Services See Personal Services Rt OU WN PB Disconnect Getting Started Page 5 Getting Started Using your new mailbox is as simple as following a few simple spoken instruct ions First time users should read this User Guide as a tutorial The first things to do are e Access your mailbox You already know how to do this see page 3 e Record a personal greeting See Personal Greetings e Set your password See Personal Services e Record your name See Personal Services When you have completed these steps your mailbox is set up and
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