Good™ for Enterprise Windows Phone User's Guide
Contents
1. User s Guide 30 Calendar Select the correct passcode from the list displayed the list displays the passcodes you ve received with meeting invitations If this meeting includes a passcode it will be listed If no passcode is required or isn t supported by the dialer tap None In the case of unsupported passcodes enter any required passcode over the phone when prompted A pause and the conference code are added to the dialed number automatically Adding New Appointments To add a new appointment tap the New Event icon in the Agenda or Day view Use the screen displayed to add an appointment to your calendar Private appointments are supported User s Guide 31 Calendar No data connection 10 47 AM NEW APPOINTMENT Tap a field to edit it Subject Location Start 5 17 2012 11 00 AM How long 1 hour End 5 17 2012 12 00 PM attendees You can set Subject Location Start and finish or duration times Attendees Reminder Recurrence Status Show As Notes User s Guide 32 Calendar Tap a field or item to enter or choose a value for it To add attendees tap the attendees icon and then the required optional or resources icon Your Contacts people page is displayed 10 51 AM CONTACTS people Emergency Dan Emmet erus1 yahoo com Fred s Garet Igaras wN Search contacts nter an emai oe and or company address 2 directory2. Note If you see any errors during startup or if your connection appears to fail contact your IT administrator Note Synchronization with the Good Network Operation Center will not work reliably if the Windows Phone device is connected to Zune desktop software via USB Congratulations You are ready to use Good for Enterprise applications on your device User s Guide 4 3 Using Good for Enterprise After your device is set up company email messages contacts and activity will be synchronized with it You can use the device to manage your email and contacts and view your calendar in the same way that you would in your company account Your 100 most recent company Inbox emails as well as the 100 most recent emails for all subscribed subfolders will be added to your device Good starts with a panorama of available applications Inbox email Agenda appointments for the day Favorites favorite contacts Menu email calendar contacts tasks documents Your Inbox is displayed by default The panorama includes your ten most recent emails eleven next appointments and favorite contacts User s Guide 5 Email Inbox z Jorge Para oe test1 Test GoodAdmin oe Welcome to Good Messaging HANDHELD SETUP GoodAdmin ain Welcome to Good Messaging ERR I HANDHELD SETUP Ellipses menu items a Find an email Enter app Email From the Panorama Email panel you can e View latest messages e
3. Search for a Add a Contact contact Display Contacts list Pin a favorite From Favorites in the Panorama view you can e Add anew contact e Display the Contacts app e Pina favorite from the Contacts list to the Panorama view e Search for a contact To add your Good contacts to your device People contacts and keep them synchronized there refer to Calendar Contacts on page 43 User s Guide 20 Contacts Viewing Contacts To view your Good contacts tap Contacts in the Panorama menu or tap the Contacts icon Gin the Favorites panel of the Panorama A tiled view of all of your contacts is displayed La Connecting Long tap a name to CONTACTS Tap a letter to display eae z menu to a tiled grid of all edit pin to letters Those favorites or delete PEO P containing contacts a contact are shaded red E In the tiled grid view tap a shaded letter to Susan Arnold display the full Contacts list Mary Brown Tom Jones Tap a contact to display its details User s Guide 21 Contacts CONTACT SUSAN ARNOLD Tap to call Tap to senda __ text private phone text message Q call private phone 955 555 5558 Y call work phone text work phone 5933 999 3999 Q call mobile phone text mobile phone Click to export this contact to your device contacts Delete contact Edit contact Pin to favorites Contacts can be used to make phone calls with your phone
4. Sales Agenda 1 txt 9 1 2012 5 29AM 9 1 2012 5 45AM document 117B Sales Agenda txt document 117B 9 1 2012 5 28AM agenda txt document 117B 9 1 2012 5 17AM File Repository Take a photo or choose a gallery photo and store it in the repository These options must be enabled via policy by your administrator Repository options such as taking and adding photos must be enabled via policy by your administrator Tap to select multiple files to delete The file repository supports secure viewing of image files The file repository does not support folders Long press a repository file to open it in a third party application send it via email rename it or delete it User s Guide 17 File Repository hes 17 10 open send via email rename delete file pdf If after the long press you choose Send via email from the menu that is displayed you ll be taken to the email Compose view with the file attached you can attach additional files using the paperclip icon To add a saved attachment in the repository to an email 1 Tap the paper clip in the email 2 Choose to add a document from the file repository a photo album or a camera shot that you take 3 If you choose to add a document select it from the file repository list If your IT administrator has disabled sending attachments you will not be able to add or remove attachments when forwarding an email
5. Compose a new message e Find a specific message e Enter the Email app Tap the Pivot icon in the toolbar to enter the Email application or tap an email to open it User s Guide 6 Choose INBOX messages to be displayed Swipe _ _ left and right to move between lists Venu Masipe Adam Walcha status report Geri Chin GoodSignal Update Good Signal Updates Febru l s f f lt f a j RE Conference consumerization of Email 10 13am Attachment 10 06am 9 57am Menu Search for email Select multiple emails l Display folders Selection Mode Status indicators in the Email List New unread message Replied to message Forwarded message Attachment Opened message no icon Event request High importance Flagged Tap an email to display its contents Long tap it to display a menu of actions to take with it mark as unread delete move to a different folder or flag for follow up User s Guide Email Your email list is updated on a continuous basis but you can also tap the ellipsis in the toolbar and tap Synchronize to force immediate updates Short tap Phone numbers are hyperlinked in HTML messages tap to place a call Reply Reply All or Forward Discard message SAI Chart Of The Day Groupon s Growth Bounces Back 8 Feb 12 02 13 PM To Kevin Wu View this email online Add ne BUSINESS INSI
6. Tap a contact to add him or her to the meeting The contact s availability is checked You can also tap the Econ to add an attendee by specifying an email address Tap the Search icon to find attendees in your contacts list and the company directory Finding Contacts on page 23 Accept your list of attendees using the Save icon If the meeting is to recur tap Recurrence On the Recurrence screen tap the Occurs field The default is None Choose how often the User s Guide 33 Tasks To Do meeting is to recur Options range from daily to yearly on a specific day or date You can also specify how many times the meeting is to recur Editing and Deleting Meetings Fama To delete a meeting tap to open it and click the Delete icon the bottom of the screen To edit a meeting that you ve created tap the O meeting tap the Edit icon A and make the required changes on the editing screen displayed For recurring events you created in your company account for supported email platforms you can edit a specific occurrence or the series of events You can use the device to change the subject location notes attendees dates times and other rules for a series When you have finished changing the event tap Save Cancel x The changes are sent to any attendees you invited Attendees deleted from an event are not notified Tasks To Do This version of the Good Client supports Tasks and To Do features synch
7. and does not represent a commitment on the part of Good The software described in this document is furnished under a license agreement or nondisclosure agreement The software may be used or copied only in accordance with the terms of those written agreements The documentation provided is subject to change at Good s sole discretion without notice It is your responsibility to utilize the most current documentation available Good assumes no duty to update you and therefore Good recommends that you check frequently for new versions This documentation is provided as is and Good assumes no liability for the accuracy or completeness of the content The content of this document may contain information regarding Good s future plans including roadmaps and feature sets not yet available It is stressed that this information is non binding and Good creates no contractual obligation to deliver the features and functionality described herein and expressly disclaims all theories of contract detrimental reliance and or promissory estoppel or similar theories Patents Legal Information amp Trademarks Copyright 2013 All rights reserved All use is subject to license terms posted at www good com legal GOOD GOOD TECHNOLOGY the GOOD logo GOOD FOR ENTERPRISE GOOD FOR GOVERNMENT GOOD FOR YOU GOOD APPCENTRAL GOOD DYNAMICS SECURED BY GOOD GOOD MOBILE MANAGER GOOD CONNECT GOOD SHARE GOOD TRUST GOOD VAULT and GOOD DYNAMICS APPKINETICS a
8. auto response to incoming email tap Out of Office in the Preferences Email menu Tap the Out of Office checkbox to toggle the feature on off Enter or edit your response text in the Message field below Your settings and changes are synchronized with your company desktop account Your changes are saved automatically when you leave the screen Signature To create and enable a signature for your email tap Signature in the Email menu in Preferences Tap the Append Signature checkbox to toggle Signature on or off Enter or edit your signature text in the Message field below Your settings and changes are synchronized with your company desktop account Your changes are saved automatically when you leave the screen HTML Email Tap HTML Email in the Preferences Email list and tap the On Off checkbox to toggle support for HTML email display On or to cause all emails to be displayed as simple text Off If you turn off HTML support any HTML emails already downloaded will continue to be displayed in HTML format User s Guide 42 Calendar Contacts Calendar Contacts Calendar Tap Notifications in the Preferences Calendar list to enable disable toast notifications Tap the toast notification checkbox to toggle notifications on or off Contacts Once Good for Enterprise is up and running your Good contacts will synchronize with your corporate contacts in Outlook or Lotus for example You can also sync Good conta
9. environment the system will fill in the end date automatically as the same day as the start date Notifications You can pin tiles for Good Email app Email list in Panorama Good Calendar app Agenda in Panorama and Good Contacts app People list in Good to the Start page To do so do the following User s Guide 36 Notifications e Long press the Good tile in the applications list for the Email list in Good Panorama and choose Pin to start e Tap the three dot ellipsis in the Panorama Agenda view for Calendar and choose Pin to start e Tap the three dot ellipsis in the Contacts list for Contacts and choose Pin to start The tiles on the Start screen will display notifications for new email today s meetings and meeting reminders Local Scout Screen Capturer Calendar meetings Good om UU oo l Meeting Me CR M reminder Contacts New email M 1 JA The notification bar displays Calendar toast reminders as set for pending meetings If you dismiss a reminder on your desktop before it is displayed on the device the toast display will be canceled for the appointment User s Guide 37 Exiting and Returning to Good for Enterprise Toast Calendar sia 10 48 reminder Calendar Event You have a new reminder To enable or disable Calendar toast notifications refer to Confirm exit on page 44 Exiting and Returning to Good for Enterprise To exit and close Good for Enterpr
10. potx potm pot ppsx ppsm rtf pdf txt gif jpg png msg Exchange Outlook Attachments that can be viewed depend upon which applications you have installed on your device You can download any type of attachment as long as the attachment s extension is not blocked by your IT administrator s security policy settings However in order to open the file after downloading you ll need the correct third party application installed on your device There are a number of free and paid applications available on Windows Mobile 8 Marketplace for opening doc ppt xls zip and pdf files You can download one of these applications Also note that mp3 and wav files are supported by the native Music application on the device Also note that file type support may vary from device to device To save delivery time attachments are transferred to your device in separate sections You can do other work in Good for Enterprise while the attachment s are being delivered Exiting from Good for Enterprise before a download is complete will not cancel the operation Creating Email Messages To create an email message from the Email list in the Panorama or Email app view tap the Add icon OI A blank or draft message appears User s Guide 12 Email To Cc Bcc Subject me sample_photo_00 jpg Sent with Good www good com Priority Close save to drafts or cancel Attach picture As you enter characters i
11. A Q2 2012 Feature Release New fe CV T AA 1A AL VL 329 Marketing 14 VC TV 12 00 PM Meeting tentative PM Engineering Weekly Meeting Cy Recurring WU LPF UDII O I V ruri M OKOK Dav view lL Month View Add event User s Guide 28 Calendar A red bar next to an event indicates that it has been accepted A red and white striped bar indicates the event is tentative In Month View accepted appointments are noted with red bars MARCH 2012 SUN MON TUE Tap a day to view its appointments Meeting accepted Day View User s Guide 29 Calendar Tap an appointment in Agenda or Day view to display its details MEETING q et i S Tap attachments to view list Sales meeting m Attachment s 7 19 2013 14 00 14 30 v main conference room Meeting organizer Jorge Para Reminder 15 minutes before This is an annual meeting Change response to other s invite Or edit r created To initiate a call to a conference number listed in the appointment details tap view all notes or the icon of a handset Phone links are displayed on the Notes screen Tap the desired number A passcode list is displayed You can also do this from the Location screen by pressing the icon of a handset Phone number 1 719 457 6209 Choose a passcode None 797 221 8423 1 866 398 2885 Tap to choose a passcode
12. DE SAI A Chart of the Day Tech Entertainment Wall Street Markets Silicon Alley Groupon s Quarte message Show older Menu Preferences Sync now Show newer message To enable disable display of HTML email as sent refer to HTML Email on page 42 With HTML turned off messages will appear as plain text Your Good setup on the device includes your company folders You can use these folders for managing email messages Messages are synchronized between your company account and your device for these folders To access the folder list click the Folders icon g in the Email list toolbar User s Guide Email EMAIL FOLDERS Tap a folder in Inbox 41 arent cm Keep 4 Outbox jm Sent Items ta Drafts fj Deleted Items Junk E mail Sync Issues Conflicts Local Failures Your device will contain any email folders that you have added to your company account You can create and rearrange folders using your company account but not using your device If you create sub folders under Drafts Contacts Calendars or Outbox these folders will not appear on your device You must enable synchronization of email for each desired personal folder using Preferences Folder Synchronization on page 41 If you don t enable synchronization for a folder you ll need to maintain it manually Only email folders that are stored on your email server are included on your device Pe
13. Good for Enterprise Windows Phone User s Guide Version 2 0 Contents 1 Getting Started 1 System Overview 1 About Good for Enterprise Applications 2 2 Setting Up Good for Enterprise 3 Installing Good for Enterprise for the First Time 3 3 Using Good for Enterprise 5 Email 6 Viewing and Working With Attachments 11 Creating Email Messages 12 Responding to an Event Request 15 File Repository 16 Contacts 19 Viewing Contacts 21 Finding Contacts 23 Handling Contacts 23 Adding a Contact 25 Calendar 26 Viewing Appointments 27 Adding New Appointments 31 Editing and Deleting Meetings 34 Tasks To Do 34 Notifications 36 Exiting and Returning to Good for Enterprise 38 Security 39 User s Guide ii Windows Phone 8 Synchronization 39 4 Preferences and Maintenance 40 Email 41 Folder Synchronization 41 Out of Office 42 Signature 42 HTML Email 42 Calendar Contacts 43 Calendar 43 General 43 Lock 43 Password 44 Confirm exit 44 Notifications 44 About 44 License 45 Debug Mode 45 Copyright trademark and patent information 47 User s Guide iii 1 Getting Started Welcome to Good Mobile Messaging the behind the firewall wireless corporate email and data access system from Good Technology Good for Enterprise provides your Windows Phone 8 device with a wirelessly synchronized encrypted connection to your company servers so you can instantly access up to date corporate email calendar and contacts from behind t
14. If your IT administrator has blocked certain file types for receiving you will not be able to save those files in the secure file repository If User s Guide 18 Contacts such files have already been saved you will not be able to view or otherwise use them The application will show that the files are blocked by IT If your IT administrator has blocked certain file types for sending you will not be able to view or attach those files to send in an email The application will show that the files are blocked by IT The secure file repository within your Good application is not synced with your desktop or backed up The files will be retained when the application is upgraded However these files will be deleted if you re install the application or if your administrator disables file repository support Refer to Viewing and Working With Attachments on page 11 for more on repository files Contacts When Good for Enterprise is installed on your device your company contacts are synchronized with the contacts in the Good application Your administrator can specify which elements of data in a contact are kept synchronized Thereafter the contacts displayed within Good on the device will be kept up to date with your company contacts The Good contacts will contain your personal contacts but not company history or shared contacts User s Guide 19 Contacts r enter favorites John WET AY Tom Smith Brown Jones
15. and send email and text messages Personal distribution lists are supported They cannot be created edited from your device but will be synchronized with those you create on the desktop Text messaging uses the native app with all its features User s Guide 22 Contacts Finding Contacts When searching a long list use rapid brush movements with your fingertip to accelerate scrolling in either direction Touch the screen to stop the scrolling To search your contacts tap the Search icon in the Panorama Favorites tool bar or the tool bar on the main Contacts People screen To find a contact using the search screen tap Contacts Directory or All to search your personal contacts or the company directory or both Tap the Search field You can find contacts based on the first few characters of a first name last name or company This feature is useful for working with long lists of contacts Matches will be displayed for first and last names and company For example if you enter smi in the search field only contacts with that string in them such as Smith are displayed If the characters you enter do not match any contacts no names are displayed Note You cannot search the company directory while working offline Handling Contacts To edit delete or pin to Favorites a contact long press on it in the contacts list A menu is displayed to edit or delete the contact or pin it to Favorites You can also lo
16. atively accept the request using the icons in the message After you choose a response a prompt is displayed you User s Guide 15 File Repository can send the response add comments to it or send no response Add comments if desired Then tap the Send icon to send your response After you send your response the event request is automatically deleted from your Inbox and moved to the Deleted Items folder Event requests that you accept are automatically added to your calendar File Repository Subject to policy restrictions set up by your administrator you can save attachments in a secure file repository within your Good application To view a list of the files in your file repository select Documents in the Panorama Menu view m We menu A email ie calendar A RE contacts a A tasks RE Ns documents A RE Hc User s Guide 16 A list of repository files is displayed Tap a file to choose how to display its contents Long press to delete the file send it via email rename it or Open it in a third party application If an appropriate application is not available on the device you ll be prompted to search for it in the Store Tap to add a photo from an album or that you take Ht Connecting 9 47A DOCUMENTS recent SalesMeeting doc document 30 5kB 9 1 2012 5 45AM Sales Agenda 2 txt document 117B 9 1 2012 5 45AM Sales Staff pdf document 153 07kB
17. choose photos from albums use camera capture new photo Tap the Importance icon ORF set importance Normal Low or High Tap the Close icon COF save or discard the email When you have finished composing the email message tap the Send icon S User s Guide 14 Email Your administrator may institute a policy that displays a warning if you attempt to send email outside your enterprise You ll be given a choice of which outside recipients to send to Messages you send are temporarily stored in the Outbox folder on your device When the message is sent a copy is stored in the Sent Items folder on your device and in your company account Responding to an Event Request Event requests sent from other users appear in your Inbox with an on icon You can use your device to respond to event requests From your Inbox tap the message to open the event request A description of the event appears Tap any attachments to view them 11 02 Jorge Para Invitation Sales meeting update 7 19 2013 11 03 O Display Day View with this When 7 19 2013 14 00 14 30 meeting Show in Calendar No conflicts included Where main conference room Required Rajini Mumm Respond Response requested options V accept tentative x decline Attachment to Sales Meeting eml invitation eml 1 91 kB This is an annual meeting Scroll down and click on View All Notes for conference details Accept decline or tent
18. cts with your People entries on the device If you enable this feature your Good contacts will appear in People with a Good label appended to them Other entries in People will not appear in Good Contacts In this case Good contacts and their data will be kept updated in both locations regardless of in which location you make a change With this syncing enabled voice dialing caller ID SMS and other such applications can leverage your Good contacts information To sync your People and Good contacts on the device turn on device sync on the Device Sync page under Contacts preferences Note that your administrator has the option of enabling or not enabling this feature General Lock In the Preferences General list tap Lock to lock the Good for Enterprise application A Good password if set will be required to resume use If no Good password is set this feature is automatically disabled To set a password refer to Password on page 44 User s Guide 43 General Password The system administrator may require that you enter a password to run Good for Enterprise The administrator sets policies that govern the format and function of this lock password You also have the option of setting such a password yourself even if administrative polices do not require it If the password you enter does not conform to the administrative policies that are set for your device an error message appears and you are prompted t
19. e Good for Enterprise app User s Guide 40 Email e About Good for Enterprise version number handheld information end user license agreement send comments send handheld logs e License Read end user license e Debug mode Enable disable additional diagnostic logs To set or change a preference scroll to Menu in the panorama view and tap the Preferences icon Email Folder Synchronization Your company Inbox Deleted Items and Sent Items folders are synchronized automatically with Good for Enterprise on your handheld Your administrator may choose to turn off Sent Items syncing Your Drafts folders are not synchronized You can choose which other of your company folders are to be synced Note that if you have your company account set up to filter mail into folders you ll need to enable syncing with those folders on your handheld too for the filtered messages to show up To enable syncing for a folder select Preferences from the three dot ellipses menu in the Email list or tap the Preferences icon in the Menu tool bar then tap Folder Synchronize in the Email menu Individual subfolders can by synced When you turn on syncing the folder s 100 previous emails are fetched Tap a folder and you ll be prompted Do you want to subscribe to name folder to receive messages Tap Yes to enable synchronization User s Guide 41 Email Out of Office To create and enable an automatic out of office
20. er and in your Inbox New messages sent to your email server Inbox are also automatically sent to your device Messages you delete from the Inbox on your device are also deleted from your company Inbox For more information on email synchronization see Windows Phone 8 Synchronization on page 39 Contacts All personal contacts in your company email application are added to your device and kept synchronized if your administrator authorizes this feature Personal contacts are those stored in the Contacts portion or Address Book in your company account the ones that you see when you click Contacts in your company email Calendar Both calendar events and event requests are synchronized You can accept or decline event requests from your device You do not need a physical connection to your computer to synchronize Synchronization happens whenever the device is on you are running Good for Enterprise and you are connected to the Internet An active wireless network connection or access to a WiFi network if it is supported by your device is required for synchronization to work when you are running Good Mobile Messaging User s Guide 2 Setting Up Good for Enterprise Once your account is activated by your IT administrator you will receive a welcoming message from Good that gets you started setting up Good for Enterprise You won t need to return your device to the administrator for setup or connect it to a co
21. he firewall when away from your desk System Overview Your device works in conjunction with your email server and Good Mobile Messaging Server software on your corporate network When you start up Good for Enterprise your device connects wirelessly with your corporate network using the high speed wireless network service supported by your device Good for Enterprise Service synchronizes your device with your email calendar and contacts just as those applications synchronize your desktop computer and laptop with your email server In this way your company and device folders present the same information to you Public folders and personal folders stored on your PC hard disk or laptop are not synchronized Your Windows Phone 8 User Guide describes your device before it has been set up for use with Good for Enterprise software In most cases the guide remains accurate after the device has been set up However where your device guide describes Email Calendar and Contact applications use this guide instead for your corporate account User s Guide 1 About Good for Enterprise Applications About Good for Enterprise Applications Good for Enterprise applications are wirelessly synchronized with your email server account The data that gets synchronized includes Email messages Both message status and basic folder contents are synchronized For example Messages marked read on your device are marked read on the email serv
22. ise press the Back arrow and accept the prompt to exit To suspend the applications press the Start button Good will pause saving its current state Good will not synchronize with your desktop while paused Good does not run in the background To resume Good when it is suspended long press the Back button and then tap Good in the list of applications displayed The operating system will close the suspended Good app if it needs additional resources for another application To restart Good without preserving its state when suspended tap the Good application tile Notifications will continue to be received by the device even if Good is paused or not running Email Contacts and Calendar will be updated when Good is running again User s Guide 38 Security Security Your system administrator may require that you enter a password before using Good Mobile Messaging Note that if this requirement is in force you will need to enter your password whenever you start Good by tapping its tile on the Start screen However if you have already been using the app you can use Fast App Switching holding the Back button down and then tapping the Good app to reenter without using the password this assumes that the app hasn t been terminated by the operating system since you last used it and is permitted by your IT policy Windows Phone 8 Synchronization The following are exceptions to synchronization between your company accoun
23. mputer Installing Good for Enterprise for the First Time To set up your device with Good for Enterprise 1 User s Guide Your IT administrator will send you a message with your email address a PIN and expiration date if applicable and a URL address Make sure your device is fully charged and your wireless connection is active See the documentation that came with your device for details Use the device browser to navigate to the URL address provided in the email sent by your IT administrator You will be redirected to the Good for Enterprise application in the Windows Marketplace Click the link to initiate the download and automatic installation of the Good application When installation is complete launch the application Enter your login information This includes e Email address e PIN e Select Next Installing Good for Enterprise for the First Time A series of download install and connection screens appears The status indicators at the top of the screen change to track setup progress 5 If your administrator has enabled a policy requiring a password on Good for Enterprise you ll be prompted to set it now When services are connected Good for Enterprise automatically synchronizes your device with information in your enterprise email account This includes email messages contacts calendar appointments and so on For more information see Windows Phone 8 Synchronization on page 39
24. n the To CC and Bcc fields a list of matching previous recipients and contacts appears This includes your personal distribution lists At the bottom of the list when displayed a message indicates that your corporate directory is being searched for further names You can enter an email address directly or select a previous recipient or contact from the list The To field is limited to 32 recipients For more on contacts refer to Contacts on page 19 Enter a message When writing a long message it s a good idea to save your work occasionally The message is saved in the Drafts folder If you need to leave the message before you are ready to send it you can tap the Close icon save the message and select it later in your Drafts folder to open it and continue writing it If you are User s Guide 13 Email interrupted by for example a phone call on the device the message is saved in Drafts Note that your IT administrator may implement a policy that prohibits cut copy paste from Good for Enterprise to other applications on the device Administrative policy can also control whether you can attach a photo from camera or photo album Tap the paper clip icon to securely attach a picture that you take or that resides in a photo album on the device or that resides in the file repository File Repository on page 16 to the email ATTACH FILES documents choose file from file repository photo albums
25. ng press on a favorite to edit or unpin it If you choose to delete the contact you ll be prompted to confirm You can also delete the contact from its detailed view by tapping the Delete icon fo User s Guide 23 Contacts If you choose to edit the contact an edit screen is displayed You can also reach this screen from the contact s detailed view as with the delete operation by tapping the Edit icon Ol To pin unpin a favorite tap the icon Tap an item on a contact s detailed view to open a screen on which to edit it Tap a field to 7 35 PM edit EDIT CONTACT private phone 555 555 5558 Tap plus fields to add fax number to contact 10 remove a ager number field tap it to a open an edit screen and a business address Trash icon the field will i be removed private address and listed on this screen with a next company to it comp other ORG Enter or change information in the fields as desired When you have N finished making changes tap the check mark icon You ll be prompted to save or discard your changes if you attempt to leave the screen without saving To cancel the edit tap the X icon User s Guide 24 Contacts To delete a field from the Contact details open the field s edit screen and tap the Trash icon the field will revert to a list item with the Plus icon next to it for use later if you want to return the field to the contact Adding a Con
26. o re enter the password Your administrator can set a policy that removes Good for Enterprise and all its data from the device if you enter an incorrect password a specified number of times in a row You can use Password in the Preferences General list to enable disable and change your password If your administrator changes a password policy for your device you ll be informed the next time that you are required to enter or change the password or if you try to change the password yourself At that time you ll be required to make any changes to your password that may be required by the new policy settings Confirm exit If enabled warns you if you are about to back arrow out of the Good for Enterprise app Notifications Turn sound for notifications on off using Notifications in the Preferences General list Tap the checkbox to toggle sound on off About Tap About in the Preferences General list to display version and copyright information about Good for Enterprise on your device User s Guide 44 General Your IT or helpdesk administrator may ask you to send in a log file from your device for troubleshooting purposes To do so on the About page tap Send Diagnostic Logs A confirmation message will be displayed as the logs are sent Once sent Sending logs will revert to Send logs License Tap License in the Preferences General list to display the Good End User License Agreement Debug Mode Your IT
27. or helpdesk administrator may instruct you to turn on additional diagnostic logging If so tap Debug Mode in the Preferences General menu and tap the checkbox to toggle logging on off User s Guide 45 General User s Guide 46 Copyright trademark and patent information Windows Phone User s Guide last revised 12 04 13 Documentation complies with client software version 2 0 Legal Notice This document as well as all accompanying documents for this product is published by Good Technology Corporation Good Good may have patents or pending patent applications trademarks copyrights and other intellectual property rights covering the subject matter in these documents The furnishing of this or any other document does not in any way imply any license to these or other intellectual properties except as expressly provided in written license agreements with Good This document is for the use of licensed or authorized users only No part of this document may be used sold reproduced stored in a database or retrieval system or transmitted in any form or by any means electronic or physical for any purpose other than the purchaser s authorized use without the express written permission of Good Any unauthorized copying distribution or disclosure of information is a violation of copyright laws While every effort has been made to ensure technical accuracy information in this document is subject to change without notice
28. re trademarks of Good Technology Corporation and its related entities All third party technology products are protected by issued and pending U S and foreign patents Good Technology Inc 430 N Mary Avenue Suite 200 Sunnyvale CA 94085 Web site http www good com Be Good Be Safe Please do not use while driving or engaged in any other activity that requires your full attention User s Guide 47 User s Guide 48
29. ronized between your company mail account and your device Tasks or To Do s will only be displayed if your organization s Good Servers also support them Recurring tasks and tasks created by flagged emails are not supported in this release You can create edit assign priority to and delete task to do entries To work with Tasks or To Do s tap tasks in the main menu User s Guide 34 Tasks To Do List of tasks TASKS Tap a category sorted by to display the due date list of tasks in U e a eC it due date priority or completed buy low Due date overdue aug 19 2012 sell high tomorrow jul 21 2013 High priority Select from list display checkboxes Add a task Swipe left or right to display tasks by due date priority or completed Clicking the select icon displays a list of tasks with empty checkboxes next to them Select one or more tasks and tap the Completed or Trash icon at the bottom of the page to mark or delete multiple selected tasks Tap a task to edit it delete it or mark it complete User s Guide 35 To add a task or to do tap the plus icon NEW TASK Subject Tap a field to edit it Reminder on ell Reminder 8 18 2012 1 00 AM Start date no start date Due date no due date Priority Notifications Complete the screen as desired and click Save If you create a task with a start date but no end date in an Outlook Exchange
30. rsonal email folders pst stored on your computer s hard disk are not included You can access both types of folders with your company account User s Guide 9 Email If you create folders and subfolders in your company account or sub folders under Drafts Contacts Calendars or Outbox these folders are also created on your iPhone However the messages in them are not synchronized To enable email synchronization for additional folders open the folder list from the email list and tap the folder to be synchronized Tap the Subscribe to Folder prompt The folder s latest 100 emails will be added from your company email account You can also subscribe to folders using the email folder option in Preferences Folder Synchronization on page 41 To move a message from one folder to another tap and hold on the message and tap Move in the menu that is displayed or tap the three dots at the bottom of the opened message and tap Move A list of folders is displayed Tap a folder and the message is moved to that folder To search the names and or subjects in your email list tap the search icon Of Enter a search name or word and tap From Subject or Both All matches will be displayed S y Dj ect To respond to a message open it and tap the response icon Maat the bottom You can reply reply to all or forward the message When you reply to a message you cannot delete or edit the original email text Howe
31. t and the device e Ifthe feature is enabled your company account contacts can be added to your native People accounts and kept synchronized there but local device contacts are not synchronized to the corporate account e Items removed from the device via aging to free up space are not deleted from your company account e Synchronization of items in the company and device Sent Items folders are subject to policies set by your administrator e Items sent to the Drafts folder are not sent from your company account to device and vice versa e If you subscribe to a folder the 100 most recent emails in it will be synchronized User s Guide 39 4 Preferences and Maintenance This chapter describes how to maintain Good for Enterprise on your device Topics described in this chapter include Email e Folder Sync Choose which email folders to sync e Out of Office Set your Out of Office details e Signature Set signature settings for sending email e HTML Email Turn on off email display in HTML format Contacts e Device Sync Turn on synchronization of Good contacts within device People contacts Calendar e Calendar Toast reminder notifications e Contacts Device Sync General e Lock Lock the Good app e Password Turn password requirement on off as IT policy allows e Notifications Turn sound on off for notifications e Confirm exit When enabled warns you that you are about to back arrow out of th
32. tact To add a new contact to the Contacts list tap the Add icon in the Contacts list or the Panorama Favorites view A New Contact screen is displayed Tap any field with a plus sign next to it to add it to the contact and to enter information for it At a minimum you must add any one of the following items for a contact first name middle name last name company or email address The remaining fields are optional You can enter up to three email addresses for a contact You can also include a contact s title business address private address and notes about the contact Note Your IT policy determines which fields are available for inclusion in your contacts The device will accept contact phone numbers for the following categories Work Mobile Private Pager and Fax The other company categories are not synchronized with the device If you include the country code and or area code as part of a contact s phone number Good for Enterprise automatically includes this code as required when you dial the contact When you have finished entering contact information tap the Save icon The new contact you added appears in the list of contacts and will be synchronized with contacts in your company account User s Guide 25 Calendar Calendar Good for Enterprise s Calendar feature keeps your device synchronized with your company calendar You can use your device to monitor your company meetings and appoin
33. tments When your device is set up all of your calendar events from the past week and all future events are added to it With this application you can e View today s agenda in the Panorama view e View existing events by day or month e Add new appointments e Connect to conference calls Your appointments for today are displayed as an Agenda panel in the Panorama view From here you can e Display the details of an appointment on the agenda by tapping it e Check the status of today s appointments e Connect to conference calls by tapping a link e Edit or delete today s appointments e Create new appointments by tapping on the Add button e Display the Calendar tool bar view e Display Calendar day and month views User s Guide 26 Tap appointment to view details Red bar indicates meeting accepted 2 Calendar agenda 3 00PM long desc sub 30 minutes long desc loc 9 00AM Reminder set small text s Recurring 0 minutes Add event Month View Day View today by default Viewing Appointments A list of the day s appointments is displayed in your Panorama agenda and in Day View User s Guide 27 Calendar MONDAY FEBRUARY 06 2012 day Tap appointment to view details 4 Scrum call rT Cal SSS Weekly Pre pli amp SVL 348 Er Reminder set RSS 10 00 AM 1 00AM F A wP7 Daily US Poland Sync US J AGMA iOS Bug Triage SAC
34. ver you can copy the text to a new message then edit it When you have finished your response tap Send User s Guide 10 Email To handle multiple messages tap the Selection Mode icon Om the email list Tap the checkboxes next to the messages to be affected and tap the Move icon OR the bottom of the screen to move multiple messages to a new folder or tap the three dot ellipsis to display a menu of other options Menu choices include Delete INBOX Mark as Read Mark as Unread a Move Flag for Follow up Flag Complete Clear E ee Paras Wadehra gt 47 g test S delete move mark as read mark as unread flag for followup complete clear flag Viewing and Working With Attachments Tap the attachment icon within a message to display a list of attachments Tap an item in the list to download it Once an attachment has been downloaded tap it to choose to e Display the contents of the attachment or e Save the attachment to the file repository or User s Guide 11 Email e Save the attachment to the file repository with a name you specify or e Save all downloaded but unsaved attachments Most popular files are supported You will be prompted to choose which third party application to use to display the attachment This operation must be enabled in advance by your administrator Supported attachments e doc docx docm dotx dotm xls xlsx xlsm csv ppt pps pptm pptx
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