WebExTM Recorder and Player User's Guide for
Contents
1. Playback n full screen mods by default The option plays recordings in lul ecieen made once playback egre Plager Console Seling Hide the Player Console during playback When the Plager console is hidden ure these hot keys to control plaback Pasel f sume eu EAP Shop z E PAFS InterCall 3 Under Full Screen Setting select the Play back in full screen mode by default check box 4 Click OK Adjusting Audio During Playback During playback of a recording you can increase or decrease the audio volume or mute or unmute audio To adjust playback volume Drag the Volume slider to the right or left to increase or decrease volume respectively o MEDE Player 2psott Perna la b E lad To mute audio Click the Mute button n Aen Payer ere ft Deere iia A To unmute audio Click the Unmute button Ki Hiding or Showing the Player Console Normally the WebEx Player console appears on your screen when you are playing a recorded session However you can hide the WebEx Player console during playback If the WebEx Player console is hidden you can pause or stop playback by pressing a preset hot key that is a key on your computer s keyboard To hide the Player console during playback 1 If you have not done so already open a recording file wrf 2 On the WebEx Player console on the Controls menu choose Settings The Playback Settings dialog box appear2. C To Dakine Dadiop Appicwion Semi You can open the WebEx Recorder only after a customer joins the session The customer must then grant permission for you to record the session 2 Choose a location at which to save the recording Save Recorded Meeting As tix Fone weeOretionng o CO Save at type JRecorded Mesing wf Cons 3 In the File Name box type a name for the file and then click Save The Recorder Panel appears 4 On the Recorder Panel click the Record button R order Panel v Record PC Audio 1 f The Progress and file size indicator on the Recorder Panel indicates the current duration of the recording in hours minutes and seconds and the current file size of the recording file in kilobytes To pause and then resume recording 1 On the Recorder Panel click the Pause button il 2 Then to resume recording click the Resume button TI InterCall To stop recording On the Recorder Panel click the Stop button Reycorc Panel ne F Record PC Audio q _ _ 7 TEA WebEx Recorder saves your recording to a file in the WebEx Recording Format which has a wrf extension Using the Standalone Recorder To record an application on your desktop offline that is outside of an online support session you must use the standalone version of the WebEx Recorder Recording an Application on your Desktop Once you start recording an applicat
3. Player console click the Pause button A WebEx Player ZipSoft Demo File Controls Help bo ML ay ie 4 to ps fa hak o a pann yo Then to resume playback on the WebEx Player console click the Pause button again To automatically repeat loop playback On the WebEx Player console on the Controls menu choose Loop To stop a playback On the WebEx Player console click the Stop button 5 WebEx Player ZipSoft Demo File controls Help gt lujaju ae 2 EE InterCall To quit WebEx On the WebEx Player console on the File menu choose Exit Navigating and Recording When playing a recording you can fast forward or rewind the recording If segments were defined in the recording you can navigate to a specific segment To fast forward playback Do either of the following To browse a recording while fast forwarding it click the Forward button Each click moves the recording forward incrementally A WebEx Player ZipSoft Demo File Conte Help Gr i a ie To fast forward a recording to a specific location drag the playback slider to the right 00 16 0 05 01 1 To rewind a recording Do either of the following To browse a recording while rewinding it click the Rewind button Each click moves the recording backward incrementally _n WebEx ace a Seal fipSoft Demo File Controls Help a zdaniu Laj To rewind a recording to a specific location drag
4. again 7 Select Recording and then click OK 8 In the Recording Control dialog box ensure that the Microphone setting is either selected or not muted depending on your sound card Leave the Recording Control dialog box open on your screen 9 Start Windows Sound Recorder as follows a On your computer s desktop click Start b Point to Programs point to Accessories and then point to Entertainment c Choose Sound Recorder 10 Use Sound Recorder to record your voice as you speak into the audio input device that you want to use when making the actual recording 4 Sound Sound Recorder Fel F File Eds Effects Heb Posian lengh 0 0 ssc O00 ssc 11 While speaking adjust the Microphone volume as necessary using the Volume slider in the Recording Control dialog box 12 Play back your recording 13 If the audio is too low increase the Microphone volume If the audio is distorted decrease the Microphone volume 14 If necessary continue recording your voice and adjusting the Microphone volume File Size Estimated and Recordings Without audio WebEx Recorder captures approximately 10MB of video data per hour of recording However when recording frequent actions in an application or session WebEx Recorder may capture significantly more data When recording audio the rate at which WebEx Recorder captures data depends on the audio sampling rate that you select The following are estimates of the data that WebEx Recorde
5. that supports bi directional audio between your phone and computer that is connects to both the input and output jacks for your computer s sound card The Plantronics MX10 Universal Amplifier supports bi directional audio To purchase a Plantronics universal multimedia amplifier please visit the following web address www plantronics com Conference phone with RCA output jack To capture audio using a conference phone or speakerphone connect the phone s RCA audio output jack to the microphone input jack on your computer s sound card NOTE For better audio quality and convenience use a phone headset when recording an audio conference Setting up your Soundcard for Recording Audio Before you start recording audio do the following to set up your computer s sound card 1 Select sound card Select the sound card that you want to use for recording and playing sound if your computer has multiple sound cards 2 Adjust audio volume a Adjust the audio input volume for your microphone or phone which determines the sensitivity of WebEx Recorder when capturing audio b Adjust the audio output volume for your speakers or earphones 3 Specify microphone settings a For recording ensure that the microphone input setting is either selected or not muted depending on your sound card and that all other input controls are either muted or not selected b For playback ensure that the microphone input setting is either not sele
6. the playback slider to the left To navigate to the next or previous segment Click the Previous Segment button or Next Segment button as appropriate NOTE If no segments were defined in the recording the Previous Segment and Next Segment buttons are unavailable InterCall To navigate to a specific segment 1 On the Controls menu point to Segment 2 Choose Go to The Go to Segment dialog box appears a WebEx Player ZipSoft Demo File Controls Help If segments were defined in the recording they appear in the list 3 In the list select a segment 4 Click OK Controlling Full Screen View of Playback During playback you can switch your view of a recording between a standard window and a full screen view A full screen view of a recording fits your entire screen and does not include a title bar or scroll bars You can also set WebEx Player to display all recordings in a full screen view by default To display a recording in full screen view Click the Full Screen button a WebEx Player ZipSoft Demo File Controls Help te MN lis le e To display a recording in a standard window Click the Full Screen button again To display all recordings in a full screen view by default 1 If you have not done so already open a recording file wrf 2 On the WebEx Player console on the Controls menu choose Settings The Playback Settings dialog box appears Playback Settings Full Sree Setting
7. WebEx Recorder and Player User s Guide for SupportCentre InterCall a subsidiary of West Corporation in partnership with WebEx Communications Inc provides SupportCentre web conferencing services Because t C SupportCentre is powered by WebEx this guide makes several references to the nterca company name platform and features Information Hotline This guide assumes that you have a SupportCentre user account and are set up to 0871 7000 170 44 0 1452 546742 host sessions conferencing intercalleurope com Reservations 0870 043 4167 Introducing the WebEx Recorder and Player ee OTT nnn nner c cc cnn renee PANEO Opes nep a resv intercalleurope com Use the WebEx Recorder to create a video recording of all screen activity on your computer including mouse movements and annotations You can also capture audio in a recorded session such as the audio from an InterCall audio conference www intercalleurope com The WebEx Recorder is available in these versions Integrated meeting recorder As a part of the Support Manager software that you use to participate in an online support session the integrated recorder lets you crate video of all on screen activity including mouse movements and annotations that occurs during an online support session You can also capture audio in a recorded support session such as audio in an audio conference Standalone recorder Available offline the Standalone Recorder all
8. cted or muted depending on your sound card You can set up your computer s sound card in either of two ways Use the Audio Setup Wizard which is available in the standalone WebEx Recorder only The wizard automatically specifies the correct recording and playback settings for your microphone Use your sound card s volume controls and Windows Sound Recorder to manually set up your sound card To use the Audio Setup Wizard to set up your sound card 1 On the WebEx Recorder console on the Settings menu choose Audio Setup Wizard 2 Follow the instructions in the wizard To set up your sound card manually 1 Open your sound card s volume controls as follows Thea tad heips pou lo hoses ieaie ond phybas Orne AT We tre ow TONCA An New etag easa ma ood subo gulis dargrecadre i tinik onr tot nente Cancet InterCall a On your computer s desktop click Start b Point to Programs point to Accessories and then point to Entertainment c Choose Volume Control The Volume Control dialog box appears 2 On the Options menu choose Properties 3 Optional If your computer has more than one sound card in the Mixer device drop down list select the sound card that you want to use for recording 4 Select Playback and then click OK 5 Inthe Volume Controls dialog box ensure that the Microphone setting is either muted or not selected depending on your sound card 6 On the Options menu choose Properties
9. e 1 Click the Annotation drop down menu 2 On the menu that appears choose Stop Annotating Inserting Markers into a Recording During recording you can insert one or more markers into a recording A marker is a placeholder that lets you quickly located a position in a recording file when editing it using WebEx Recording Editor For example if you are recording a SupportCentre session and someone makes an important comment you can quickly insert a marker into the recording at that time Then when editing the recording you can quickly locate the point in the recording at which the comment was made You can insert a marker using either the Recorder Panel or a hot key that is a key or combination of keys on your computer s keyboard A hot key is useful if you set up the Recorder Panel to be hidden during recording To insert a marker into a recording using the Recording Panel on the Recorder Panel click the Insert Marker button Recorder Pan S N 7 Record PC Audio J J i To insert a marker into a recording using hot key 1 On the Recorder console of the standalone recorder on the Settings menu choose WebEx Recorder Settings The WebEx Recorder Settings dialog box appears On the Recorder Markers tab a hotkey appears in the box While recording you can press this hot key to insert a marker WebEx Recorder Settings Recorder Panel Recorder Markers Default Save Path You can insert markess dur
10. e Pause Resume or Stop boxes and then do one of the following a Hold down the Control or Shift key and then press another key b Hold down both the Control and Shift keys and then press another key 4 Click OK To show the Recorder Panel after it is hidden during recording press the hot keys that you specified to either pause or stop recording The default hot keys are the following Pause recording Ctrl Alt P key combination Stop recording Ctrl Alt S key combination Annotating A Recording While recording you can use the highlighter tool to make annotations Your annotations appear in the recording during playback To make annotations while recording Do any one of the following On the Recorder panel click the Annotate button Recorder Pane A mm eS z Record Audio qe l aan In the lower right corner of your computer s task bar click the Recording button q Then on the menu that appears choose Annotate In the title bar of the application you are recording click Recording G RECORDING BIOL appears choose Annotate Then on the menu that An annotation drop down menu button appears on your screen and your mouse pointer changes to a highlighter Annotation To change your annotation colour 1 Click the Annotation drop down menu 2 On the colour palette that appears choose Annotation Colors 3 Select a different colour InterCall To exit annotation mod
11. in a teleconference The following two phone recording adapters from DynaMetric Inc are compatible with WebEx Recorder TLP 102 Telephone Logger Patch and TMP 636 Transmit and Receive Patch To connect a phone recording adapter to your computer s sound card follow the instructions that DynaMetric provides To record audio in rich media files such as audio and video files you must use a phone recording adapter that supports bi directional audio between your phone and computer that is connects to both the input and output jacks for your computer s sound card The DynaMetric TMP 636 adapter supports bi directional audio To purchase a DynaMetric phone recording adapter please visit the following web address www dynametric com webex_purchasing htnl Universal multimedia amplifier Connects your telephone to a headset and your computer s sound card You can use a universal multimedia amplifier as a phone recording adapter to capture all audio in an audio conference Using a universal multimedia amplifier is ideal if you often speak an audio conference Internet phone conferences and standalone recording sessions because it allows you to switch between a phone headset and a computer headset InterCall The following universal amplifier is known to be compatible with WebEx Recorder Plantronics MX10 Universal Amplifier To record audio in shared files such as UCF rich media files you must use a universal multimedia amplifier
12. ing recording when the recorded file is being edited in the future tase markers will be helpful to jump to these locations quickly and easily During recording uze this hot key sequence to insert markers Insert markers Ctrl Alk M Cancel Apply 2 Optional To specify your own hot key click in the box and then do one of the following a Hold down the Control or Shift key and press another key b Hold down both the Control and Shift keys and then press another key 3 Click OK InterCall Recording Audio WebEx Recorder automatically synchronises audio with your sequence of actions in an application or session In order to capture audio you will need a phone line This can be a direct phone line or an audio conference line System Requirements for Recording Audio To record audio ensure that your computer meets the following system requirements Intel Pentium Ill 667 MHz or faster 128MB RAM or more Creative Labs Sound Blaster or equivalent sound card Input device for capturing audio NOTE Use an input device that is appropriate for the type of audio that you want to capture Input Devices for Recording an Audio Conference To record an audio conference for an online support session you must connect the recording computer to a telephone using one of the following Phone recording adapter Connects your phone to your computer s sound card A phone recording adapter captures all audio
13. ion on your desktop the standalone recorder begins saving the recording to a file on your computer Ensure that you have enough space on your hard disk for a recording To capture audio in a recording you must set up your computer s sound card and attach the appropriate audio input device To start WebEx Recorder Do either of the following Click Start point to Programs point to WebEx Recorder amp Player then click WebEx Recorder Double click the WebEx Recorder shortcut on your computer s desktop The WebEx Recorder console appears To start recording 1 On the WebEx recorder console click the Open Application button 2 Inthe WebEx recorder Open Application dialog box select an application on your desktop WebEt Rec onder 0 pes A patar al Gl x Select a ierti running application wou want to record relooma to MSt com Microsoft Internet Explorar OR adobe Photoshop SA Suto Express SEB windows Explorer 3 Click Select InterCall 4 Choose a location at which to save the recording 5 Inthe File Name box type a name for the file then click Save The Recorder Panel appears 6 On the Recorder Panel click the Record button RB order Panel ejne Bs iu Record PC Audio lt po00 00 zoka The Progress and File Size indicator on the Recorder Panel indicates the current duration of the recording in hours minutes and seconds a
14. ithout stopping WebEx Recorder To record multiple applications simultaneously 1 Pause recording The WebEx Recorder button appears on your computer s taskbar WebEx Recorder 2 Click the WebEx Recorder button to display the WebEx Recorder Open Application dialog box 3 Inthe list select another application that you wan to record 4 Click Select 5 Resume recording Hiding the Recorder Panel During Recording Normally the Recorder Panel appears on your screen during recording However before you begin recording you can hide the Recorder Panel If the Recorder Panel is hidden you can pause or stop recording by pressing a hot key that is a key or combination of keys on your computer s keyboard To hide the Recorder Panel 1 On the Recorder console of the standalone recorder on the Settings menu choose WebEx Recorder Settings The WebEx Recorder Settings dialog box appears rhis Recorder Setti L x ecouder Panel hi sala Dated Garve Path M Hide the Flecondes pare Gum record Wien Pa Mecidi pinala hecchen wie thee hot hays Bo combial Pau Fevme e is Ale a Soe Cusans ok Cc ace InterCall 2 Under Recorder Panel select the Hide the Recorder panel during recording check box Default hot keys appear in the Pause Resume and Stop boxes While recording you can press the appropriate hot key to stop or pause recording 3 Optional To specify your own hot keys click in th
15. list of programs select WebEx 3 Click Change Remove 4 Inthe Uninstall WebEx Software dialog box select Support Manager 5 Click Uninstall For additional information about the WebEx Recorder and Player capabilities with SupportCentre please contact InterCall Account Manager
16. nd the current size of the recording file in kilobytes Recorder Panel Anja ste Record Audio Duration File size To pause and then resume recording On the Recorder Panel click the Pause button Re orderPanel _ To resume recording click the Pause button again To stop recording On the Recorder Panel click the Stop button WebEx Recorder saves your recording to a file in the WebEx Recording Format which has a wrf extension To quit WebEx Recorder On the File menu choose Exit Switching to another Application during Recording Once you start recording an application using the standalone recorder you can switch to recording another application without stopping WebEx Recorder Thus you can create a single recording that captures your actions with two or more applications in a sequence InterCall To switch to another application during recording 1 Pause recording The WebEx Recorder button appears on your computer s taskbar WebEx Recorder Click the WebEx Recorder button to display the WebEx Recorder Open Application dialog box In the list highlight the application that you are currently recording Click Unselect In the list select another application to record Click Select N O OF FR W N Resume recording Recording Multiple Applications Simultaneously Once you start recording a single application you can start recording another application simultaneously w
17. ows you to record all activity in an application You can also capture audio such as your narration or sounds that play in a file This standalone recorder is useful for creating software demonstrations tutorials sales presentations and so on You can download the standalone recorder from the SupportCentre website at www intercallcentres com System Requirements for Recorder and Player The following are the minimum system requirements for WebEx Recorder and Player Microsoft Windows 95 98 Me Millennium Edition XP 2000 or NT Microsoft Internet Explorer 4 x or a later version or Netscape 4 x or a later version Using the Integrated Recorder To record an online support session you can use the integrated Recorder Once you record an online support session for the first time Support Manager downloads and installs WebEx Player on your computer Recording an Online Support Session Once you start recording an online support session the integrated Recorder begins saving the recording to a file on your computer Ensure that you have enough space on your hard disk for a recording To capture audio in a recorded session you must set up your computer s sound card and attach the appropriate audio input device west InterCall is a subsidiary of West Corporation InterCall To start recording an online support session 1 On the CSR Dashboard click the Session tab and then click Record Session
18. r captures for the available audio sampling rates InterCall If you set Webex Recorder to It captures approximately this amount of this Audio Sampling Rate Audio and Video Data per hour G 723 at 8 KHz 15MB PCM at 8 KHz 70MB PCM at 22 KHz 170MB PCM at 44 KHz 325MB Distributing Your Recordings Once you complete a recording you can distribute it in the following ways Ask your company s Webmaster to publish your recording on your organisation s website Once a visitor to your site clicks a link for a recording a playback server automatically downloads the WebEx Player software to the visitor s computer if necessary then streams the recording to the visitor s computer By streaming recordings you allow visitors to play recordings without the need to download the recordings onto their computers For more information about streaming a recording please go to www intercallcentres com Provide your recording file directly to the people whom you want to view it If they do not have the WebEx Player they can download the WebEx Player installation program from the Recording and Playback page on www intercallcentres com Using WebEx Player Using WebEx Player you can play back any recording that was made using WebEx Recorder that is a WebEx Recording Format wrf file Installing Webex Player If you do not yet have WebEx Player or want to download the WebEx Player installer for users to whom you want to provide a
19. recording you can download it from www intercallcentres com System Requirements for Listening to Audio in a Recording You can listen to audio in a WebEx Recording Format wrf file if your computer has the following a Creative Labs Sound Blaster or equivalent sound card speakers or headphone jack and headphones Playing a Recording You can play a recording that resides on your computer or that is published on a Web site To start a WebEx Player Do either of the following on your computer s desktop Click Start point to Programs point to WebEx Recorder amp Player and then click WebEx Player Double click the WebEx Player shortcut on your computer s desktop a InterCall The WebEx Player console appears o WebEx Player File Controls Help To play a recording that resides on your computer Do either of the following Double click a WebEx Recording Format wrf file WebEx Player starts and plays the recording automatically On the WebEx Player console click the Open button and then select a recording Then on the WebEx Player console click the Play button o WebEx Player ZipSoft Demo File Controls Help To play a recording that is published on a website Go to the web page on which the recording is published and then click the link for the recording WebEx Player plays the recording automatically To pause and then resume playback To pause playback on the WebEx
20. s hl Sooo J ening D Pabi Fall crest bg deh The opii pee eco ge eo an pake ra pihala d Mam h aaga M Hre the Plage Doene derg piirsi mie ile Pres come crt a Pokies ie eee ben bi m i tare riha een Fo im erm ze ver Bias a Lora 3 Under Player console settings select the Hide Player console during playback check box 4 Click OK InterCall While the WebEx Player console is hidden you can pause and resume playback by pressing the Ctrl AlttP key combination on your keyboard stop playback by pressing the Ctrl Alt S key combination on your keyboard To make the WebEx Player console appear after it is hidden 1 During playback pause or stop playback by pressing the Ctrl Alt P or Ctrl Alt S key combination on your keyboard respectively 2 Optional To keep the WebEx Player console visible do the following a On the WebEx Player console on the Controls menu choose Settings b Under Player Console Settings clear the Hide the Player Console during playback check box c Click OK Uninstalling the Webex Recorder and Player You can remove the standalone version of WebEx Recorder and WebEx Player from your computer using your computer s Add Remove Programs utility Uninstalling the software does not remove any recordings that reside on your computer To uninstall WebEx Recorder and Player 1 Open the Windows Add Remove Programs utility on your computer 2 Inthe
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