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IP Commander for iOS VoIP User Guide

1. Ending a call Holding a call e i the key to place an active call on hold Press the a key again or Resume soft or Resume key to place an active call on hold Resuming a call 4 5 Mute and Un mute a Call While in a conversation you may mute the microphone by pressing the MUTE aba hot key on the Communicator or pressing the key in the IP Commander screen The LED of the IP3092 Mute button will become blue When muted the other caller will not hear anything from your phone Pressing the MUTE Ea or Ed key again to un mute the phone 4 6 Redialing a Number To redial the last numbers you dialed you need just to press the Redial Ke key from IP Commander screen 4 7 Setting up a Conference Call The IP Commander can support a 3 party conference call To set up a conference 1 Call the first party and Hold the call 2 Press New Call soft key from the IP Commander to call another party Page 18 IP Commander for iOS VoIP User Guide 3 Press the Conference Bi key from the IP Commander to set up a 3 party conference The conference screen in IP Commander is shown as follows FF 10 20 IP Commander Phone 2 Contacts sss Speed Dial Call Logs amp Settings Information Id Audio System Control 00 01 26 Call Ctrl 4 8 Transferring a Call A call can be transferred in below two ways Blind Transfer The call is automatically transferred after you dial the number of the part
2. Available on the J App Store IP Commander for iOS VoIP User Guide Command your phone from your iPad Copyright 2012 All Rights Reserved Ver RO6 D C 101 1212 IP Commander for iOS VoIP User Guide FCC Statement This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions in this manual may cause interference to radio communications This equipment as been tested and found to comply with the limits for a Class B computing device pursuant to Subpart J of Part 15 of FCC rules which are designed to provide reasonable protection against radio interference when operated in a commercial environment Operation of this equipment in a residential area is likely to cause interference in which case the user at is own expense will be required to take whatever measures are necessary to correct the interface CE Declaration of Conformity This equipment complies with the requirements relating to electromagnetic compatibility EN55022 class B for ITE and EN 50082 1 This meets the essential protection requirements of the European Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility Environment The phone you have purchased as well as any used batteries must not be disposed of with household waste You should return these to your distributor if they are to replaced or dispose of them in an app
3. Commander app in iPad a dialog box will display saying This accessory requires an application you do not have and Would you like to install it from App store Please press the Yes button the iPad will take you to the app store to download the IP Commander app and then you can install it in your iPad If more than one iPad is required with this Communicator the process will be repeated for each new iPad connected No Service 10 16 AM oo a 7 This accessory requiresan application you do not have installed Would you like to install it from App Store 2 3 Running the IP Commander App Once the IP Commander app is installed on you IPad you can launch it by clicking on its icon When the IP Commander launches it will displays messages showing the synchronization progress of the app with the Communicator This process takes around 30 seconds During that time the pre configured data in Communicator will be transferred to IP Commander through iPad s 30 pin connector After the IP Commander synchronization process is completed the default main menu of IP Commander will be displayed as follows Settings To use the VoIP feature of the Communicator and Commander you should ask your administrator or service provider to help configure the SIP account or provide you with the necessary account information These vary quite a bit from service provider to service provider so be sure to request en
4. 158 234 Outbound Proxy Server Registrar Server Registrar Outbound Server 5060 5060 5060 port 5060 Registrar Expire Time sec programmable keys function definition etc 3 3 1 Volume Setting To adjust the volume control of Handset Headset Speaker phone and Ringer please follow the steps Page 13 1 2 Select Phone Settings twice from the sub command area 3 You may adjust the volumes for different voice devices individually from below screen display IP Commander for iOS VoIP User Guide select Settings command from the main menu allie SS 36 IP Commander Phone Settings Volume Settings A Phone Handset Volume Ze Contacts sss Speed Dial YY Call Logs Settings Headset Volume SpeakerPhone Volume Ringer Volume Information 1 Audio System Control 3 3 2 Call Features You may put your IP phone in DND mode Auto Answer mode or Call Waiting mode by enabling or disabling the Call Features buttons 1 2 3 4 select Settings command from the main menu Select Phone Settings from the sub command area Select Call Features from the sub command area You may enable disable the DND Auto Answer and Call Waiting modes from below screen display EEES EE T Le y a O IP Commander Phone Settings Call Features Phone DND Contacts Auto Answer Speed Dial Call Logs Call Waiting Settings I
5. on hold HIS An incoming call is ringing PIS In 3 way Conference call HIS Forward the call to another IP Phone Line is enabled SIP or SRTP Security a Line is enabled both SIP and SRTP Securities Page 11 IP Commander for iOS VoIP User Guide 3 Basic Setting To enable the VoIP Phone function you need to subscribe to a service or have your Communicator configured to use your company s IP PBX This chapter will guide you through the basic configuration for the network setting and SIP account setting for Commander on your Communicator Before beginning this part of the configuration you must connect your Communicator to a local area network LAN over Ethernet which will allow the Communicator connect to a local or remote server SIP server Please refer to IP3092 Communicator Quick User Guide for establishing the Ethernet connection 3 1 Network Setting To configure the network type as Static IP or DHCP 1 Select Settings command from the main menu 2 Select Administrator Settings from the sub command area 3 IP Commander will ask you to input Admin Password The default admin password is 1234 Enter the password and Confirm O1 Select Network Settings from the sub command area en A Network type selection menu will be displayed as follows You can specify the network type as DHCP or static IP from this page PF 8 13 IP Commander Administrator Set
6. F 410 45 IP Commander Line 1 Call Forward Settings A Phone e Contact Always Forward Number ontacts sus Busy Forward Number sss Speed Dial No Answer Forward Number YY Call Logs DND Forward Number Information 1 Audio System Control Page 20 IP Commander for iOS VoIP User Guide 5 Using Advanced Features The Communicator provides more advanced phone features that can be configured on the Communicator app interface These advanced features can be configured from the Communicator s Web page For more detailed information about how to configure the advanced settings please refer to IP3092 Communicator User Guide and IP3092 Communicator Administrator Guide However IP Commander does provide access to the web interface to configure the Communicator s advanced features To access the Communicator s web interface your iPad and Communicator must be on the same network and they must be connected properly Please contact your system administrator or service provider for assistance if you encounter any difficulty To access the Communicator web interface from Commander 1 Select Settings command from the main menu 2 Select Web interface setting from the sub command area 3 A dialog box will pop up to ask you to input authentication username and password The default username is admin and the default Password is 1234 4 After the username password is authenticated the
7. T Commander wii E 22 Contacts s Speed Dial Call Logs a Settings T Information L Audio System Control 1212 2118 E 24121 Ph AA E Dial Pad O Function Keys Programmable Keys Press the Phone function to operate the phone and make receive the phone calls Press to view and sort the contacts in iPad Contacis To add or edit the native contacts please refer to Apple s app which can do these functions on Contacts Speed Dial Press to see speed dial settings and avatars Press to see list of Missed Answered and Call Logs Dialed calls Press to configure user or administrator settings Press to display an overview of how of the Communicator is configured Audio System Press to prioritize the audio system for iPad Control Apps or Communicator VoIP Page 8 IP Commander for iOS VoIP User Guide 2 4 2 Hot Key Definition Communicator Keys The Hot Key in IP3092 docking base Before insert the iPad to the Communicator please see if you need the add on tray for iPad2 or the new iPad or not The figure below shows the Add on Tray can be removed or slided in easily S MWILED lO Handset Cradle anger Add on Tray Removing Direction Apple 30 pin Connector OOOO OOO nO OOOO OOO O 04040404040 404040 2 O ACAOAOAOAODAOAOAO CACACACACACACACASC o Y m M m OA0AD AD ADA DADA A0AO 0303020000000 Lolo olume Headset Mute Speaker Home Hotline o80808o80808590808o 0505050 o A o
8. a a 14 OMC SET O aspiren na EN ibi 15 A BASICCACL FEATURES id 16 AR ASA O A 16 NS ENG o ds o e el ce UD aa 17 AD IRE CT TIN GAS CAL dd ada 17 4 4 ENDING HOLDING RESUMING A CALL w cccccscecccceccsceccsceccsceceecscescscscscesescnccscusescesescecesceceecscscscescscesescesescusescesencs 18 ADN TE AND UN APA CAT a td a de e e oo a o de de ca ll da dee la 18 AN OTE DEALING ANUN ER a a te eo et ade pa ate e eto Det tab a e een ole 18 Ao SET TING UPA CONFERENCE CA tati 18 AS TRAN ER RUNG AC AM a oy oh o O e e 19 CO LBE ITTAM cee ere Om are OR E PCT eee PEE Te ERE Renee eT Me AT ee Peer eer Perea eee 19 ASA REended LYONS Cta tatuada 20 PORORWARDIN CA A o lo ici ESTEE RS 20 S USING ADVANCED FEATURES neones 21 Page 3 IP Commander for iOS VoIP User Guide 1 Introduction This book is for VoIP user only If you only use the iPad s App do not use IP Communicator s VoIP function you don t need to read this book please just refer to another quick guide IP3092 Communicator Quick User Guide IP Commander an iPad app can be installed to enable configure and operate the embedded VolP engine of the Communicator Overall the seamless combination of IP Commander with Communicator make an top high end powerful but easy to use desktop VoIP Phone when they are connected to ISP ITSP s SIP server or office s IP PBXs Before enabling the VoIP phone feature for the Communicator please read this user guide carefully to understand the basic i
9. ao 050505050 ss PNODODO a 05050505050 050 oe 9090909 09090909 o 05050505050 o 050505025050 MOCET LS Press this key to make an emergency call whether the iPad is attached or not A red LED is used to indicate Its status this feature requires a VolP service subscription Press this key to bring IP Commander app immediately to the foreground A blue LED is used to indicate its status Press this key to enable or disable the Speakerphone a blue LED is used to indicate status Press this key to mute or un mute a call the other party will not be able to hear you Press this key to enable or disable the Headset feature It does not enable or disable the 3 5mm port or Bluetooth connection Page 9 IP Commander for iOS VoIP User Guide Volume control keys to adjust volume of Handset Receiver Handset DTMF output Handset Ring output Headset Receiver Headset DTMF output Headset Ring output 5 Volume Rocker Speakerphone output Speakerphone DTMF output and Speakerphone Ring output IP Commander Keys and Buttons Y 2 Use the keypad to dial the phone number or SIP URL mm gt he LCD window displays the number or URL you enter See 7 screen below Co 3 Note You may use the BkSp soft key to delete the last digit Numeric keypad E This button is reserved for future use E Mail Press the Redial key on iPad the last dialed number will be automatically redialed number redial Press the Mute
10. ettings Page 6 IP Commander for iOS VoIP User Guide However if the Audio Control Switch is set to Commander see the figure above VoIP calls will be prioritized over any iPad app or iPad audio or video and any incoming VoIP call will ring the Communicator and the conversation will occupy the audio system until the call is ended Conversely if the priority is set to iPad App the incoming VoIP call won t ring the user but will flash the HOME key LED to indicate the call and the user can pickup the call alin Ss 3G 412 17 MOCET Commander Audio System Control T Phone 39 Contacts Commander Enable sss Speed Dial Audio System Control q Commander YY Call Logs Q Settings information Switch Audio System Control privilege to Commander 2 4 Appearance amp Function Description When the Commander app runs you can see the Commander screen layout as follows 1 Menu control Phone function is the default page Line Call display area for phone operation Phone Status icons display area Dial pad 12 keys Fixed Function keys for general call control Programmable keys for different function setting LU A S AA Sub Commands of Menu 2 4 1 Command Menu The IP Commander V1 0 supports the following commands You may access the commands from Menu Control area Page 7 IP Commander for iOS VoIP User Guide sub Commands e Line Call Display Area Phone Status icon MOCE
11. ipment which radiate electromagnetic fields 10 Do not connect the LAN PC port to any network other than an Ethernet network 11 Do not attempt to upgrade your IP phone in an unstable power environment This could cause unexpected issues 12 Do not work on the system or connect or disconnect cables during lightning storms 13 Children don t recognize the risks of electrical appliances Therefore use or keep the phone only under supervision of adults or out of the reach from children 14 No repair can be performed by the end user if you experience trouble with this equipment for repair or warranty information please contact your supplier Page 2 IP Commander for iOS VoIP User Guide __Tableof Content LINTRODUCTION 5 A A A A A a 4 Dela VUNG S PAR GED sa A E AAA 4 2 1 TUNING ON THE COMMUNICATOR AND CONNECTING YOUR IPAD cccceccsceccececccceccccecccscescscesescsescecescecescucesencecs 4 SORT ARE ENS TALCA TON o el e Aa dea sen dace datas 5 2 3 RUNNING THE IP COMMANDER APP dad td a tesis 5 2 AINPPEARANCE SS FUNCTION DESCRIP oe ss o ee de a LA 7 2A NEVA na Ven ARA RCNA LR CONS OTE EOE RL A NS OUTER AS TRL ECOL NAS CN 7 Zhe LTA OU IRC MICRO AAA AAA A ANA 9 A o O E a E MON A E E A O 1 Si BASIC SEPT AUN Gs os 12 MINED VO Ae TIN Gat de att ta EEE de ta id dea e chat rina ea Salah 12 LLANES EL ING ee le 13 IPHONE SEITI Ooan a a a eiii ci 13 lO MICA EE AANE ne E EAEN TR A eT E N E IE AE A N 13 SACAT aU A a a ESS Rta e a
12. key on the Commander to mute or un mute VolP phone call a mute Press the Speaker key to switch VolP call to Speakerphone a Press the Headset key to switch VolP call to Headset Headset Press the Hold key on the Commander and the current call will be placed on hold The user can dial a second number on the Hold same line SIP account EJ Press the Transfer key to transfer a call to another IP phone Transfer Press the Conference key to place multiple calls on the phone into a conference on the phone For current IP Commander it ES supports up to 3 callers joined in a conference call p Press a Programmable key to execute its stored action the keys can be programmed from both the Commander app and Programmable keys the web interface of the Communicator The programmable functions include speed dial BLF fixed feature and abbreviated codes Page 10 IP Commander for iOS VoIP User Guide 2 4 3 Screen Icons The following tables describe the icon definition that may display on the IP Commander screen Phone Status Icons Icon Description The phone is in Auto Answer mode ra The phone is in Do Not Disturb mode QD New Instant Message s received on the phone Oo Network connected QO Network disconnected _x the The Communicator is locked The Communicator is locked locked Incoming call s missed Line Status Icons E iewes Penone OOOO w The active call is in talking state Call
13. nformation Audio System Control Page 14 IP Commander for iOS VoIP User Guide 3 3 3 Hotline Setting The IP3092 Communication provides 3 hotline numbers when the user press the Hotline hot key of P3092 Communication the Communicator will auto dial out the first hotline number If no body answers the call until timeout you can configure the timeout setting from IP3092 s web interface please refer to the IP3092 User Guide for the configuration of IP3092 web interface then the Communicator will terminate the first call and dial the second hotline number out The round robin will be continued among these 3 hotline numbers until a call is answered or the hotline call is cancelled You can configure the 3 hotline number from both Communicator Web Interface or from IP Commander To configure the hotline numbers from IP Commander 1 Select Settings command from the main menu 2 Select Phone Settings from the sub command area 3 Select Hotline from the sub command area 4 A Hotline Settings window is displayed allow you to input the Hotline numbers You can also fill out the Hotline Address this hotline address will be sent to the hotline party from IP3092 built in Instant Message ESIE EAE T 9 17 IP Commander Phone Settings Hotline Settings Phone Ze Contacts Hotline Address sss Speed Dial Hotline Number 1 Y Call Logs Hotline Number 2 Hotline Number 3 informa
14. nstallation and operation of IP Commander 2 Getting Started At first time when you unpack the IP3092 Communicator package please follow the following steps to power on the machine install IP Commander and start up the VoIP function in your IP3092 Communicator 2 1 Tuning on the Communicator and Connecting Your iPad When you power on the Communicator please follow the steps to connect your iPad properly Step 1 Following the hardware install section of IP3092 Communicator Quick User Guide connect all Ethernet cables and power adaptors properly Step 2 Then power on the Communicator but do not plug your iPad Step 3 Wait for the completion of Communicator power on process It will take around just under two minutes The blue message waiting indicator MWI LED on the top of the Communicator will be steady on during the booting period When the LED goes off the Communicator is ready for use aant rn A Note For iPad 1 user please remove the prem gt N add on tray before inserting the iPad 1 to the Communicator Page 4 IP Commander for iOS VoIP User Guide 2 2 Software Installation After the Communicator has booted up successfully you may insert your iPad into the Communicator Then the Communicator will scan the iPad to determine whether it has been connected to the Communicator before and whether it has the Commander app installed If this is the first time you connect your iPad to the Communicator have no IP
15. ough help to configure the Communicator properly Page 5 IP Commander for iOS VoIP User Guide whine sale gt IP Commander OVE Phone dt Contacts sss Speed Dial YY Call Logs Q Settings Information 1 Audio System Control Y K Then you can configure the rest of the user level settings For detailed explanations of the network and line settings please refer to Chapter 3 Basic Network Settings Audio System Control From the Commander main menu tough the Audio System Control tab you will find there are two configurable functions 1 Commander Enable Control 2 Audio System Control By default the speakerphone handset and headset of the Communicator work with iPad apps like Skype FaceTime Hookflash and others without any configuration To use the built in VolP feature of the Communicator you have to switch the audio system control for IP Commander and switch the priority of the audio from iPad to Commander When the Commander app is enabled the Communicator s VolP phone will share the audio system with iPad Apps To determine whether the VolP phone or the iPad app has priority for audio control a privilege setting can be configured for each Audio System Control Privilege By default the audio system including Speakerphone Handset and Headset of the Communicator is set to prioritize iPad apps so that user can use Skype FaceTime Hookflash or other apps or play music or movies without changing any s
16. roved recycling center Trademarks iPad iPod iPhone iPad2 the new iPad iTunes iOS Safari AirplayTM and Facetime are registered trademarks of Apple Inc USA All other company brand and product names like Metaswitch Broadsoft Freeswitch and Asterisk are registered trademarks of their respective owners WARNING 1 Read these installation instructions carefully before connecting the IP phone to its power 2 To reduce the risk of electric shock do not remove the cover from the IP phone or attempt to dismantle it Opening or removing covers may expose you to dangerous voltage levels Equally incorrect reassembly could cause electric shock on re use of the appliance 3 Do not expose the IP Phone to Fire direct sunlight or excessive heat 4 Do not expose the IP Phone to rain or moisture and do not allow it to come into contact with water 5 Do not install the IP phone in an environment likely to present a THREAT OF IMPACT 6 You may clean the IP phone using a fine damp cloth Never use solvents such as trichloroethylene or acetone which may damage the phone s plastic surface and LCD screen Never spray the phone with any cleaning product whatsoever 7 Take care not to scratch the LCD screen 8 The IP phone is designed to work in temperatures from 5 C to 40 C 9 The IP phone must be installed at least 1 meter from radio frequency equipment such as TVs radios hi fi or video equ
17. tings Network Settings A Phone DHCP 2 Contacts IP Address sss Speed Dial Subnet Mask YY Call Logs eo ae Gateway DNS 1 information DNS 2 1 Audio System Control DNS 3 Page 12 3 2 Line Setting IP Commander for iOS VoIP User Guide The IP Commander V1 0 can support one SIP line registration provide To configure the SIP Line setting 1 Select Settings command from the main menu 2 Select Administrator Settings from the sub command area 3 IP Commander will ask you to input Admin Password password is 1234 Enter the password and Confirm Select Line Settings from the sub command area Select Line 1 only one line is available in this version A Line Setting menu is displayed as follows please fill out your SIP account oS ol information here mil RAE 3G IP Commander E Phone 2s Contacts sss Speed Dial YY Call Logs information 1 Audio System Control 3 3 Phone Setting IP Commander provide phone setting feature to allow you to customize your own IP Phone functions such as volume settings for Handset Headset and Speaker Line Settings Line 1 SIP Settings Line Setting Line To configure the SIP line setting you must get a SIP account from your administrator or ISP ITSP service The default admin Phone Number Display Name Account Password Service Setting SIP Proxy Server 60 250
18. tion 1 Audio System Control Page 15 IP Commander for iOS VoIP User Guide 4 Basic Call Features The IP Commander supports one SIP line with 2 simultaneous calls However only one call can be active at one time The active call is the one you are using to speak or listen to The inactive calls can be On hold Joined in a conference with up to 3 callers Incoming call or Ringing This chapter describes the basic operating instructions from IP Commander 4 1 Placing a Call You can place a call in many ways from the IP Commander Using the handset Using the speakerphone Pressing the line key from IP Commander screen Using the headset Dial the number from IP Commander s numeric keypad No matter which way you are using to dial the party the dialing screen will display the phone number or SIP URL you dialed During a call you can alternate between using the handset or speakerphone modes by pressing the speakerphone key or picking up the handset while on a speakerphone call allie See 3G 49 44 gt 100 E IP Commander iaa 2109 sss Speed Dial YY Call Logs amp Settings Information 1 Audio System Control Dial Dial URL Cancel gt E 12 E 4 5 A Page 16 IP Commander for iOS VoIP User Guide Operation Description 0 a Pick up the handset or press the speaker key v Y labiei or press the available line TN gt You will hear a dial tone Line N
19. umber Use the keypad to dial the phone number or Making a call 1 SIP URL gt The LCD window displays the number or URL you enter See screen below x Co Note You may use the BkSp soft key to delete the last digit e On hook the handset when your conversation a is over 4 2 Answering a Call When a new incoming call on the phone you can answer the call by Using the handset Using the speakerphone Using a headset Pressing Answer soft key on the IP Commander screen Zescription of Feature s or the headset key or press the Answer soft key upon hearing the phone ringing On hook the handset when your conversation is over 4 3 Rejecting a Call When there is an incoming call on the phone you can reject the call Operation Description Press Reject soft key to reject the call Rejecting a call After pressing the Reject soft key the call will be dropped directly The record will be logged in answered call list Other call features are not affected by this operation Page 17 IP Commander for iOS VoIP User Guide 4 4 Ending Holding Resuming a Call When a call is in connected state you can end a call by Using the handset Using the speakerphone Using a headset Pressing Drop soft key Operation dor or Place the handset back into the cradle press the speakerphone key or the headset key or press End soft key to end the call
20. web page will be displayed in IP Commander s screen IP Commander Settings Web Mode Service Setting Phone MOCET Configuration Contacts Information Network Phone SW Upgrade Speed D i al Network Information Network Type DHCP Current IP 172 18 149 31 Subnet Mask 256 255 252 0 Default Gateway 172 418 1511 Call Logs Primary DNS 192 168 2 7 Secondary DNS 172 18 151 5 Link Mode Wire Product Information Product Neme 1P3092 Application Version F_5 3 10 33 IP3092_V_1_12_2012 09 14 Hardware Version IP3092_PR 00000000 information diiin 201200171198 n Line 1 Stat Id Audio System Control ga i om eens 60 250 156 234 Page 21
21. y to whom you want to transfer the call Attended transfer The party to whom you want to transfer the call answers their phone before you transfer the call You can consult with them before completing the transfer 4 8 1 Blind Transfer To do blind transfer 1 During an active call press New Call soft key from IP Commander to call another party 2 When you hear the ring back tone press the Transfer 2 key from IP Commander to transfer the call Page 19 IP Commander for iOS VoIP User Guide 4 8 2 Attended Transfer To do Attended transfer 1 During an active call press New Call soft key from IP Commander to call another party 2 Wait for the other party to answer the call 3 Press the Transfer E key from IP Commander to transfer the call 4 9 Forwarding a Call You can configure the IP3092 Communicator to forward the incoming call to another party There are four types of static forwarding Unconditional Busy Forward No Answer Forward DND Forward To setup the call forward please follow the following steps 1 Select Settings command from the main menu 2 Select Line Settings User Level from the sub command area 3 Select Line 1 from the sub command area only Line 1 is available for IP Commander V1 0 4 Select Call Forward from the sub command area 5 The following table will be displayed to setup the call forward function and forward number allie B ia 36 F

IP Commander for iOS VoIP User Guide

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