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1. e Press the Scroll Down Key amp until PSTN programming is displayed e Select PSTN programming e Select Loop calling e A menu showing the Analogue lines will be presented The lines using Loop Calling are indicated by a _ Those using the standard signalling are indicated by a Select the lines as required Press the Hands free Key to finish programming Programming Guarded Clear On standard Analogue lines on the BT Versatility the Guarded Clear option is programmed The system can then detect when callers go on hook and automatically clear down lines This supervision on lines enables the trunk to trunk services to be available on the lines If guarded clear is turned off then the trunk to trunk services are not available as the system cannot detect when calls have been completed 79 BT Versatility Owners Manual Call Logging 80 e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Lines e Press the Scroll Down Key amp until PSTN programming is displayed e Select PSTN programming e Press the Scroll Down Key amp until Guarded clear is displayed e Select Guarded clear The lines with guarded clear programmed are indicated with a _ Programming CDS Detection On standard Analogu
2. BT Versatility Owners Manual If your telephone is equipped with memory keys you may programme feature codes onto the keys refer to your telephone user guide for instructions Feature Code Feature Code Account Codes 791 PA answer 717 Call Pick up incoming calls only 726 PA announcement 720 Call Pick up Group all calls 727 Page Featurephones 716 Call Waiting Tone Protection 725 R725 Page All 795 CLIR activation 724 Park R712 Conference R3 Phantom Mail Box numbers 100 109 Display Messages 729 1 8 Pick up parked call 712 Divert All 732 xx Recorded messages retrieving 711 Divert on Busy 733 xx Redial 77 Divert on No Answer 734 xx Reminder Call 718 Do Not Disturb set cancel Not available 736 Reminder Call cancel 718 to extension 20 Operator position Reset telephone 739 Door Open 731 R731 Return and hold in Two Call handling R2 Extension Groups 180 199 Return and release in Two Call handling R1 Extension Lock change code 714 xx Ring Back R5 Extension Lock lock unlock 713 xx So Bus Extensions Extensions 20 51 First S Bus numbering 110 117 External Call Hold R Second S Bus numbering 120 127 eternal Btension 52 e S FONON MIE 735 Saved Number Redial 781 785 Password xx j Forced Call Waiting RS Epe ti accessing personal a 45 horas Recall Riz Speed Dial accessing system 8001 Group divert All Calls 792 numbers 8500 Group Divert on Busy 793 Speed Dial progr
3. e Select the Programmable Key you want to programme e Select Extensions e Enter the Secretary s Extension number e Select Confirm Press the Hands free Key to finish programming To divert calls to a Secretary When this feature is set all calls to the Manager s Extension will be diverted to the Secretary s Extension e From the Manager s Extension press the Programme Key e Press the Scroll Down Key amp until Key Programming is displayed 37 BT Versatility Owners Manual Additional call features 38 e Select Key programming e Select the key you want to programme e Press the Scroll Down Key amp until Divert all calls is displayed e Select Divert all calls e Select Enter data and enter the Secretary s Extension number e Select Confirm Press the Hands free Key to finish programming Least Cost Routing You may use this feature to have users calls routed over specific lines or over a specific Network Provider To set the feature up you associate input codes with the lines over which calls should be routed and with whatever network codes are necessary to route the call In addition you can choose to route the calls over different lines at various times of the day for optimum call rates Once the facility is activated calls are automatically routed over the selected lines and the network code is sent to the line before the telephone number
4. Individual Extension programming options All extensions have access to a set of options that can be programmed to suit the individual user s requirements You access these programming options via the Programme Key gt on the Featurephone e From the Extension you wish to customise press the Programme Key The following screens show what appears when the Key is pressed The menu options displayed apart from System programming can be accessed and programmed from any extension and are used to configure the individual extension T 2 EXTENSION SETUP EXTENSION SETUP Auto answer Ringing options Key programming Contrast options Headset mode System programming 3 EXTENSION SETUP Background Music Cancel BT Versatility Owners Manual Programming Reference Feature Default Notes Auto Answer Auto Answer off See page 42 e Set Auto Answer e Cancel Auto answer Key programming Keys select lines if lines connected See page 42 Headset mode Headset mode off See page 42 e Headset on e Headset off Ringing options Tone 1 See page 43 e Tone 1 e Tone 2 e Tone 3 e Tone 4 e Tone 5 e Tone 6 Contrast options Level 3 See page 43 e Level 1 e Level 2 e Level 3 e Level 4 Background Music Background Music Off 91 BT Versatility Owners Manual Programming Reference 92 Accessing system programming options System programming options ca
5. can be grouped together in up to eleven Outgoing Groups Each Outgoing Group is associated with a code These codes are 9 760 769 with Group 1 being associated with 9 etc Dialling a code selects a Line from the associated Outgoing Group e From the Programming Extension press the Programme Key e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Lines e Press the Scroll Down Key amp until Outgoing groups is displayed e Select Outgoing groups e Select the Group you wish to set up Up to eleven Groups can be set up each with a corresponding access code 9 760 769 e Select the lines to be in the Group The lines in the Group are indicated by a _ Press the Hands free Key to finish programming Note Lines can be in one Outgoing Group only Selecting a Line to be a member of a Group automatically removes it from all other Groups Day Service Night Service The Day Service Night Service feature allows you to change the extensions which ring on incoming calls change the Class of Service at each extension and change the voice greeting heard by callers if you have voicemail installed These changes can take place automatically at pre programmed times daily or can be invoked manually Furthermore the system can be programmed to remain in Night Service over the weeke
6. Personal 30 Classes of Service Call Restriction 6 classes 4 Tables of codes Conference Calls 3 participants 2 external Call Logging Yes Internal External Music On Hold sources Yes External MOH optional Voice Module must be equipped Battery Backup Unit Yes PABX operation Yes Remote maintenance and programming Yes Remote diagnostics Yes BT Contact Details BT Versatility Help Desk 0870 240 8377 BT Service 0800 800 154 For information on obtaining additional Featurephones or system options please call BT Sales on 0800 800 152 These numbers are pre programmed and can be accessed under the Directory key on the Featurephones BT Versatility Owners Manual Introduction to your BT Versatility system Using this handbook This Owner s Handbook is your guide to using the BT Versatility system and its features with either a Featurephone or a standard telephone It also explains how to programme system settings using your Featurephone In describing the various system features dialling codes are given which you use with a standard telephone to activate the features If you wish you can also use these codes from a Featurephone Read the section Introducing the Featurephones on page 10 to understand how to operate the menus and use the other features of your system Featurephone To get up and running read the section Getting started basic call features on page 16
7. The Voice Module source should only be chosen if you wish to customise the messages This service can be used where there can be delays in answering calls and you want to ensure that callers do not hang up before someone answers their call To have callers automatically receive a Courtesy greeting e From the Programming Extension press the Programme Key e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select lines e Press the Scroll Down Key amp until Incoming ringing is displayed e Select the Line or Access that is to be programmed e Select Day Night or Day and Night e Select Courtesy service Press the Hands free Key to finish programming The courtesy message can be provided from the Internal source available on all systems or the voice Module source This is selected in the Courtesy Service Source option in Line programming If the Voice Module source is chosen you can enter your own personalised message Note The Voice module source is only available when a Voice Module is installed See page 59 BT Versatility Owners Manual Using voicemail and other voice services To change the ringing time before calls receive the Courtesy greeting You can change the time that a call will ring before being automatically answered by the Courtesy Service as follows e From the Programming Ext
8. extensions to be prohibited from activating an external diversion e From the Programming Extension press the Programme Key e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Extensions e Press the Scroll Down Key amp until External Diversion is displayed e Select External diversion e Select No trunk to trunk calls e Select the extensions that are not allowed to activate an external diversion or set up trunk to trunk calls If both internal and external calls are to be diverted select All calls If external calls only are to be diverted select External calls only BT Versatility Owners Manual Call Logging Operation with a parent PABX You can connect the BT Versatility to a parent PABX via its Line interfaces You can programme any of the eleven Outgoing Groups to work with a parent PABX When programming the Outgoing Groups as PABX groups PABX access digits and the number of digits in a PABX extension number are entered The PABX access digits are the digits that must be dialled to select an exchange Line in the parent PABX You can have a maximum of two PABX access digits If you wish to make an external call via the parent PABX you must select a line connected to the PABX placing the access digit s before the external number you require If you wish to make a call t
9. Divert when busy The diversion is automatically cancelled and the Display returns to the Idle Menu From a standard telephone the code is 733 To divert calls when your Extension does not answer The Divert On No Answer allows you to divert all your calls to ring at another Extension if there is no answer at your Extension after four rings Alternatively you can divert all external calls to an external number if your Extension has not answered after four rings In this case internal calls will not be diverted but will continue to ring your Extension e From the Idle Menu press the Scroll Down Key amp until Divert is displayed e Select Divert e Select Divert on no answer e Enter an internal number if you want to divert all your calls to another Extension e Enter 9 followed by an external number if you want to divert external calls to an external number e Press Confirm to accept the number To set a Divert On No Answer from a standard telephone the code is 734 followed by the destination number Security Warning It is possible that an extension may misuse the External Divert facility The default setting is that no extension is allowed to set the facility Note If Divert On No Answer is enabled on an extension to divert to an external number external incoming calls will divert but internal calls will not BT Versatility Owners Manual Getting started basic call features Note Div
10. If you are using a standard telephone read the section Using a standard telephone on page 23 When you are ready to use additional call features refer to the section Additional call features on page 26 The section Extension set up options on page 42 details information on how to set up your Featurephone to suit your individual needs in the sub section Customising your Featurephone System set up options that relate to call features are included in the above sections Refer to the section Miscellaneous system configuration options on page 74 for additional system configuration options including how to programme which extensions ring on incoming calls how to set Day and Night Service etc To control which numbers system users may dial refer to Class of Service on page 54 Your BT Versatility may be equipped with a Voice Module in which case a number of powerful Voice Services are available These services include Courtesy Service Voice Mailboxes System Voicemail box and an Auto attendant Service Details are given in Using voicemail and other voice services on page 58 Note Use of the standard Courtesy Service greeting does not require a Voice Module to be fitted Programming additional system options on page 69 covers miscellaneous system programming options If you have equipped your system with ISDN access read Setting up and using ISDN on page 83 for details on the feat
11. Outgoing groups All Lines in group 1 See Page 50 Outgoing Line Priority No Priority PABX group Not programmed See Page 72 System VM Box Not programmed See Page 66 Courtesy service source Not programmed See Page 59 e Voice module source e Internal source LCR Codes None programmed See Page 38 LCR timebands Not Programmed See Page 38 CLI Programming Not programmed See Page 85 DDI Programming Not programmed See Page 84 PSTN See Page 79 e Loop calling None See Page 79 e Guarded Clear None See Page 79 e CDS Detection None See Page 80 e Disable Dial Tone Detect None See Page 80 ISDN programming See Page 88 e P gt P or P gt MP P gt P is set See Page 88 e MSN Programming None programmed See Page 89 e T or S interface All set as T interfaces See Page 88 e ISDN PABX Not programmed See Page 88 e Accept on Busy Not programmed See Page 89 e Directory MSNs Not programmed See Page 89 e MSN to ignore Not programmed See Page 89 e Call Deflection Not programmed See Page 89 99 Connections that get results CE The CE Marking on this equipment indicates compliance with the following This device conforms to Directive 1999 5 EC on Radio Equipment and Telecommunications Terminal Equipment as adopted by the European Parliament And Of The Council eth Offices worldwide The telecommunications services described in this publication are subject to availability and may be modified from time to time Services and equipment are provided subje
12. The selected Programming Extension is denoted by a_ Press the Hands free Key to finish programming To change the System Programming Password The default System Programming Password 1111 can be changed to any 4 digit number e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select System e Select Change password e Select Change and enter the 4 digit number you require e Select Confirm Press the Hands free Key to finish programming To configure unequipped Line interfaces The system assumes that available Line interfaces have exchange lines connected to them If a line interface does not have an exchange line connected ensure correct system operation by unequipping the line interface in system programming as follows e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Lines e Press the Scroll Down Key amp until Equipped Lines is displayed e Select Equipped lines e Select the lines you wish to equip or unequip Equipped lines are denoted by a_ Unequipped lines are denoted by a Press the Hands free Key to finish programmi
13. its Display shows the time and date on the top line To set the time and date see page 52 e When you dial an external number the Display shows the digits as they are dialled The call duration is also displayed e When you make an internal call the Extension number you dial is displayed If the Extension has been programmed with a name the name is displayed The call duration is also displayed e You can leave a message on your Featurephone Display which will also be seen by other Featurephone users who call your Extension See Display a Message To Internal Callers on page 29 e You can display caller numbers or names on your Featurephone display Gee page 29 e The duration of external calls is displayed on the top line of the Display Menus When the Featurephone is idle the Idle Menu is presented containing a large number of options displayed in groups of three This menu showing the first three options is shown below Use Scroll Keys below Display to scroll up and down HH MM DD MM YR gt Internal call Redial Last number Saved numbers gt If you are on a call or operating a feature the menu changes to offer only those options relevant to what you are doing Also when features such as Extension Lock are set the first prompt on the Display becomes the option to cancel the activated feature When activating certain features it is necessary to select the Extensions on which you wis
14. 30 The message menu is 1 Return at 6 At home 2 Call back at 7 On holidays 3 Call me at 8 Call 4 At a meeting 9 5 At lunch Press the Hands free Key to finish programming Note See page 13 on how to enter text using the Keypad Also if you wish to enter a time or a date do one of the following e press for e press for Note Only Featurephones can display messages A standard telephone will not receive any indication that a message has been set on the Extension it is calling From a standard telephone the code is 729 When you have dialled 729 dial digits 1 8 to select the required message and hang up To cancel a Display Message e From a Featurephone select Cancel the Message From a standard telephone dial 729 and hang up Displaying caller numbers and routing calls The Caller Display Service CDS service is available on Analogue lines If you subscribe to this service your network sends the telephone number of callers to the BT Versatility provided the caller has not elected to restrict the network from presenting their number The telephone number or associated name is displayed on the ringing Featurephones The CDS information is also shown if the Extension is equipped with a standard phone which supports the CDS service Note Your telephone number will also be presented to persons you call unless you restrict your number from being pre
15. 4 digits e Select the start extension e Enter the new number The system will automatically allocate the remaining numbers If the range selected conflicts with the current programming the switch will automatically set a range which does not have a conflict The option to manually adjust the numbering may then be selected the conflicting numbers reprogrammed and the range may then be reset to the required numbers Once the numbers have been automatically reallocated it is also possible to manually adjust the numbers for the following Extension numbers Misc extensions Line access Operator code Feature code Speed dial Once the above procedure is completed e Select Manual e Select either Extension numbers or Other codes e If Extension numbers select the required extension and change the number e If Other codes is selected e Select one of the options Misc extensions Line access Operator code Feature code Speed dial e The current number is displayed for 2 seconds e Enter the new number required e Press confirm e If there is a conflict Invalid is displayed and another number must be entered e Repeat this procedure for all required options Note The Misc extensions option covers Group numbers Sp extensions and Phantom mail box numbers 77 BT Versatility Owners Manual Call Logging General rules 1 If you select Confirm without making an
16. Auto attendant message is returned You may use this service to allow callers dial extensions directly if you are not availing of the ISDN MSN DDI service To have an Auto attendant answer calls and allow Extension access e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Lines e Press the Scroll Down Key amp until Incoming ringing is displayed e Select the Line or Access that is to be programmed e Select Day Night or Day and Night e Select Auto attendant Press the Hands free Key to finish programming To customise the Auto attendant message e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select System e Select Change greetings e Select Auto attendant day or Auto attendant night to record the Day Service and Night Service greetings respectively e Select Record greeting e When prompted speak to record the new greeting Press the Hands free Key to finish programming BT Versatility Owners Manual Programming additional system options Using a Door Intercom You can equip your BT Versatility with a Door Intercom T
17. External Conference is displayed e Select External conference e Select a free Line and dial the external number e When the call is answered select Conference on the Display Note An external conference call ties up two exchange lines Such calls are called trunk to trunk calls Note At the start of a conference call a single tone is presented to all parties to indicate that the call is a conference call From a standard telephone press R when on a call place the second call and when it is answered dial R3 Using your Featurephone with a headset Your Featurephone is equipped with a socket for a Headset When you plug the headset into the socket a prompt Headset On is presented on the display Select Headset On The phone is now programmed to operate with a headset Headset Off is now displayed to allow you to revert to handset mode To make an internal or external call when using a headset e Press the Hands free Key and dial your calls in the normal way To clear down end a call when using headset e Press the Hands free Key To answer a call when using a headset e Select the Answer the call option on the Display or press the Hands free Key Using a standard telephone Feature access codes list You may access the wide range of BT Versatility features with a standard telephone To use a feature dial the appropriate code from the list below In the table R means the Recall Key
18. Group mail boxes 64 To check all Voicemail Passwords 64 To operate Voicemail from a standard telephone 64 System Voicemail box 65 To turn the System Voicemail box on and off 66 To programme Lines to be answered by the System Voicemail box 66 To change the greeting on the System Voicemail box 66 To set the time a call will ring before the System Voicemail box answers 67 To retrieve messages left on the System Voicemail box 67 To retrieve System Voicemail box messages remotely 67 Auto attendant 67 To have an Auto attendant answer calls and allow Extension access 68 To customise the Auto attendant message 68 Programming additional system options 69 Using a Door Intercom 69 To set up a Door Intercom on your System 69 To set up which Extensions the Door Intercom will ring 69 Answering a Door Intercom call 69 To open a door using the Doorstrike 70 To programme which Extensions can operate the Doorstrike 70 Call Logging 71 To enable disable Call Logging 71 To prevent calls from individual Extensions being logged 72 To set the call logging interface speed for connecting a Printer or PC 72 External diversion Options 72 Operation with a parent PABX 73 To programme PABX Access digits 73 Miscellaneous system configuration options 74 To change the Programming Extension 74 To change the System Programming Password 74 To configure unequipped Line interfaces 74 To configure disconnected Extensions 75 To examine system pass
19. To set up codes to allow calls to be routed on specific Lines or networks e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Lines e Scroll Down and select LCR Codes e Select LCR On to activate the facility e Enter in a code index 01 50 e Enter an input code Up to 5 digits Press Confirm This is the code dialled by the user e Enter an Output Code Up to 9 digits This is the code that will be inserted before the telephone number that the user dials This code can be used to select a specific Network Provider e Select the preferred or exclusive option If Exclusive is selected the calls can only be sent on the lines selected below If Preferred is selected the calls will be routed on any available Line if none of the selected lines are available In this case the output code is not dialled Note When Enabling or Disabling the LCR feature the new setting does not take immediate affect There can be a delay of up to 1 minute for the setting to take affect Least cost Routing activated automatically at set times You can programme the Least Cost Routing facility to be automatically turned on and off twice during a 24 hour period enabling you to tailor your call charges through different service providers e From the Programmin
20. and select Send to line The call is placed with the CLIR service activated To prevent numbers being sent on all Extension calls e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Extensions e Press the Scroll Down Key amp until Permanent CLIR is displayed e Select Permanent CLIR e Select the Extensions whose numbers you do not wish to send to the network The Extensions that will not have their numbers presented are indicated with a _ Press the Hands free Key to finish programming 85 BT Versatility Owners Manual Setting up and using ISDN 86 To prevent numbers being sent when answering a call on all Extensions e From the Programming Extension press the Programme Key e Press the Scroll Down Key amp until System Programming is displayed e Select System programming e Enter the System Programming Password and select Extensions e Press the Scroll Down Key amp until Permanent COLR is displayed e Select Permanent COLR e Select the Extensions whose numbers you do not wish to send to the network The Extensions that are selected are indicated with a _ Press the Hands free Key to finish programming To programme Extensions to have a minimum 3 1kHz bandwidth This feature allows
21. e Press the Message Key M e Select Voice messaging e Enter your Extension number when prompted e Enter your Voicemail Password 1111 by default followed by e Press the Scroll Down Key amp until Monitor is displayed e Select Monitor e Select Monitor on or Monitor off Press the Hands free Key to finish programming 63 BT Versatility Owners Manual Using voicemail and other voice services 64 To change your Voicemail Password By default each Extension is allocated the same Voicemail Password 1111 You can enter your own password which can be up to eight digits long as follows e Press the Message Key M e Select Voice messaging e Enter your Extension number when prompted e Enter your Voicemail Password 1111 by default followed by e Select Change password e Enter your new Voicemail Password which can be up to eight digits long e Press Confirm Press the Hands free Key to finish programming Note If you forget your Voicemail Password you can check all extension Voicemail Passwords from the Programming Extension Group mail boxes If Group Divert is activated to voicemail messages for the group will be recorded in the group voice box New group message will be displayed on the display of all Featurephones in the Group To check all Voicemail Passwords All Extension Voicemail Passwords can be examined from the Programming Extensi
22. extensions to be programmed to have a minimum speech bandwidth of 3 1kHz This is used when a modem or fax machine is connected to an extension and the unit is equipped with ISDN lines e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Extensions e Press the Scroll Down Key amp until 3 1kHz extensions is displayed e Select 3 1kHz extensions e Select the Extensions on which you wish to enable the feature The Extensions with the feature enabled are indicated by a _ Press the Hands free Key to finish programming Tele secretary The Tele secretary feature allows you to use the names you have associated with the MSN DDI numbers of your ISDN lines Ringing extensions display Call for XYZ where XYZ is the name associated with the MSN DDI number being called When the call is answered and transferred the extension will see the CLI number or name if programmed as normal A typical application is to have different MSN DDI numbers published as belonging to different partners in a professional partnership and to programme the numbers to ring on a secretary s extension With the Tele secretary feature the secretary can see who the call is for and can answer the call with Hello XYZ s office If the call is transferred to XYZ XYZ
23. given an Index from 01 to 100 If your ISDN Accesses are P P then the 100 Indices can be shared across all ISDN Accesses If your ISDN Accesses are P MP mode each Access can be allocated up to ten Indices 83 BT Versatility Owners Manual Setting up and using ISDN 84 To programme DDI numbers with names and have them ring Extensions If your switch is equipped with P P Accesses then you programme DDI numbers e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Lines e Press the Scroll Down Key amp until DDI programming is displayed e Select an Index from 001 100 All currently programmed indices are also shown e Enter the DDI telephone number as supplied by your Network Provider A total of fifteen digits can be entered e Select Confirm e Enter a name as described on page 13 and press Confirm e Select Day Mode night mode or both e Select the Extension or Group the DDI Number is to call To programme MSN numbers with names and have them ring Extensions If your switch is equipped with P MP Accesses then you programme MSN numbers e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the
24. group then Invalid will be returned Security Warning It is possible that an extension may misuse the External Divert facility Cancel group divert from system phone If All Call Divert is set for a Group All the Featurephones in the group have the prompt Cancel Group Divert on their displays e Press the Cancel Group Divert option e The display will show the groups associated with the extension Select the required Group e Select the divert type to be cancelled Group Divert from standard phones To set a group divert dial the Group Divert Code followed by the Group number 180 199 The Codes from a standard phone for Group Divert are e 792 Group Divert All Calls e 793 Group Divert On Busy e 794 Group Divert On No Answer 21 BT Versatility Owners Manual Getting started basic call features 22 Holding conference calls This feature allows you to hold a three way conversation between three Extensions or between two extensions and an Exchange Line or between two exchange Lines and an extension To hold an Internal Conference e When on a call press the Scroll Down Key amp until Internal Conference is displayed e Select Internal conference e Select the Extension to be included in the conference e When the Extension answers select Conference on the Display To hold an External Conference e When on a call press the Scroll Down Key amp until
25. information about the last 350 unanswered calls to the system answered calls can also be stored The information stored is the caller telephone number and the date and time of the call Information is not stored for calls that withheld or unavailable numbers When a new record is received and the memory is full the oldest record is discarded from memory The CLI Store can be allocated as one central store of data on calls ringing the incoming groups This store alerts Extension 20 default by means of a display prompt that new calls have been stored You can also programme all 32 Extensions to store up to ten numbers each To examine and redial stored caller numbers e Select Missed Calls Personal to examine the numbers in the personal store of your Featurephone e Select Missed calls System to examine the system store This can be selected from any Extension e You will see the following information e The number and time of the last three calls received are displayed e If the call was answered the Display will show an A on the right hand side of the record If the call was not answered the A will not be displayed e The date information for the displayed calls are shown for a few seconds instead of the time e You may scroll through the stored numbers and names by using the Scroll Up and Scroll Down Key amp situated below the Display e If you press the Display Key beside a particular record the
26. is provided as a programmable option under PSTN programming and is enabled to prevent the system from dropping the line when dial tone has not been detected When enabled dial tone is not detected and the line is released if no digit is dialled until the expiration of the Dialling time out timer BT Versatility Owners Manual Call Logging e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Lines e Press the Scroll Down Key amp until PSTN programming is displayed e Select PSTN programming e Press the Scroll Down Key amp until Disable dialtone detect is displayed Select Disable dialtone detect The lines with Disable dialtone detect programmed are indicated with a_ To set system timers You can set various timers from the Programming Extension to suit your requirements e From the Programming Extension press the Programme Key e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select System e Press the Scroll Down Key amp until Timers is displayed e Select Timers e Select the required timer to be changed and enter the duration See table below e Confirm the new time Pre
27. press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Extensions e Press the Scroll Down Key amp until No call logging is displayed e Select No call logging e Select the Extensions whose calls are not to be logged The selected Extensions will be indicated with a _ Press the Hands free Key to finish programming To set the call logging interface speed for connecting a Printer or PC e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select System e Press the Scroll Down Key amp until Set v24 baud rate is displayed e Select Set v24 baud rate e Select the speed you require 4800 9600 19 200 38 400 or 115 200 bps Press the Hands free Key to finish programming Note To connect a printer or PC for call logging use the call logging interface module and cable provided and connect one end to the V24 interface on the CCU and the other end to the serial device e g a PC or a printer External diversion Options This allows you to decide if External callers or External and internal Callers to your extension are diverted externally if you have set an external divert It also allows
28. select System hold on the Display e To retrieve the call select Return to line on the Display or press its Line Key Note If an extension has two calls on system hold selecting Return to line will return the Extension to the first call that was put on hold To transfer a call to another Extension e While on the call select Internal Transfer on the Display e Select the desired Extension from the Extension list presented on the Display or dial the Extension number e Select Transfer or replace the handset to transfer the call Note You can transfer a call to an extension when the Extension has answered while ringing the Extension or while the busy tone is being received from the Extension From a standard telephone press the Recall R key on the telephone and dial the Extension number To transfer the call replace the handset 17 BT Versatility Owners Manual Getting started basic call features 18 To transfer a call to an external number e While on the call press the Scroll Down Key amp until External transfer is displayed e Select External transfer e Select a free Line and dial the number e When the call is answered press Transfer Note Transferring an external call to an external number ties up two exchange lines Such calls are called trunk to trunk calls To make an external consultation call While on an external call you can contact another
29. select the second call by pressing the line key associated with it the first call will be automatically released 27 BT Versatility Owners Manual Additional call features 28 Call Park The Call Park feature allows you to put an external call on special hold by parking it in the system Any Extension may then pick up the call To park and retrieve a call e On a Featurephone select Call Park on the Display e Pick up park is then displayed on the top line on the Display on all Featurephones Select this option to retrieve the parked call Note Only one call may be parked in the system A parked call will recall after three minutes On a standard telephone the code is R712 to park a call and 712 to retrieve it Operator Services You can choose to use an operator with the BT Versatility hybrid system For example the operator can transfer internal and external callers to internal Extensions To call the operator e Dial the code 0 for the operator s Extension The operator s Extension is Extension 20 by default To Intrude on a Line to Line call The Intrude feature is only available from Extension 20 and is used to intrude on a call involving two lines that is when an external transfer or external divert has occurred When two lines are connected in conversation e Select one of the lines by pressing its Line key or e Select Intrude on the Display You will then be connected i
30. system automatically selects a free Line and dials the displayed number If the Extension is restricted from dialling or if there is no Line available you will hear a busy tone BT Versatility Owners Manual Additional call features e If an R is displayed on the right hand side of a record this indicates that the number has been redialled e If an A is displayed on the right hand side of a record this indicates that the number has been answered To programme the CLI Store to store all calls or unanswered calls only The system CLI Store can store either all calls or unanswered calls only e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System Programming is displayed e Select System programming e Enter the System Programming Password and select System e Press the Scroll Down Key amp until CLI Store is displayed e Select CLI Store e Select Store All Calls or Store Unanswered Calls Press the Hands free Key to finish programming To set up Extensions with an individual CLI Store You can programme up to twelve Extensions to store five numbers each Each of these Extensions will have a separate record of calls that ring on exchange Lines programmed to ring their Extensions only e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System Programming is display
31. the C key steps back to the previous level menu If you are entering digits before lifting the handset or entering text pressing the C key deletes the last digit on the display Using the Keypad The Keypad can be used to enter digits when dialling or text when programming names or messages How to enter text when programming names or messages e Press 2 once for A twice for B and so on Pressing 2 continuously loops through ABCabc2 Press 3 once for D twice for E three times for F and so on e Selecting a different key moves the cursor on automatically to the next location If the next letter is on the same key you can either wait for two seconds for the cursor to move on or press the right Scroll Key to move to the next location Pressing 1 or 0 and waiting two seconds gives a blank space e Pressing the Clear Key C deletes the last letter on the display e You can use the scroll Keys to move back and forward through the text A maximum of ten characters per name including spaces can be entered 13 BT Versatility Owners Manual Introduction 14 to your BT Versatility system Using the Programmable Keys Line Keys There are eight Programmable Keys on the V8 Featurephone 16 on the V16 Featurephone and 32 on the Expansion Console The keys on the Featurephones are pre programmed as Line Keys Each Line Key is associated with a Line the first key with Line 1 etc provided the system has lines equipped Press
32. the line Key on the answering phone is lit steadily The light associated with the call on all other Featurephones if the call was presented to a group is extinguished An answered call lights up on the Featurephone that answered the call Call Placed on Hold If a Featurephone places a call on hold the light associated with the Line on the Featurephone flashes at the Hold Rate No other Line Key on any other Featurephone is lit The Option to Return to Call is given on the Featurephone menu The phone returns to idle 41 BT Versatility Owners Manual 42 Extension set up options Customising your Featurephone This Programme Key gt accesses the options available to customise your Featurephone settings To turn on Automatic answer mode You may programme your Featurephone to work in Auto answer mode In this mode the Hands free Key light flashes red and when you receive an internal call you hear a burst of tone and the call is connected automatically You can speak to the caller without touching the Featurephone e From your Featurephone press the Programme Key e Select Auto answer e Select the required option Set auto answer or Cancel auto answer to set and cancel the Automatic answer mode respectively Press the Hands free Key to finish programming To program a feature onto a Programmable Key on your Extension You may re programme any or all of the Programmable Keys located o
33. time and date Note Changes to the system time will only take place when any external calls in progress at that time have cleared Note If the Network Provider supplies the Caller Number Display service CDS the system time will be updated by the first incoming external call after 0200 hours BT Versatility Owners Manual Incoming Call Handling on the BT Versatility Hold options When an external call is placed on hold you can choose between supplying music a tone or silence to the caller The music source can be internal in which case it is integrated into the system and cannot be changed or external in which case an external source must be connected to your system To supply music tone or silence to callers on hold e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key c until System programming is displayed e Select System programming e Enter the System Programming Password and select System e Press the Scroll Down Key amp until Music on Hold is displayed e Select Music on hold e Select the option Internal Source External Source Tone on Hold or Silence that you want The default is Internal Source and the _ indicates the current programme setting Internal callers are always returned Tone on Hold Press the Hands free Key to finish programming Hot Line Extensions can be programmed so that they auto
34. will see the caller number or name if programmed BT Versatility Owners Manual Setting up and using ISDN To allow an extension see who an incoming call is for You must first associate names with MSN DDI numbers and then enable the Tele secretary feature in system programming e Associate names with the MSN DDI numbers you want to recognise and programme the extension to ring for these numbers as described on page 84 e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Extensions e Press the Scroll Down Key amp until Tele secretary is displayed e Select Tele secretary on or Tele secretary off to activate and deactivate the feature respectively Press the Hands free Key to finish programming Network Deflect Call Deflection is an ISDN service available from your ISDN Network Provider which allows you to divert calls from an incoming ISDN Line The Call Deflect service is turned on in System Programming It is one of the ISDN programming options in the Line Programming Set up external call diversions in the normal manner See section Diverting calls on Page 19 When an external call is received for the extension the switch sends a message to the Network to deflect the call The call is diverted by the Network to the n
35. with Lines Accesses MSN DDI or CLI numbers and the Door Intercom Ifa Group is programmed and no Lines Accesses MSN DDI or CLI numbers or Door Intercom are associated with it it is an Internal Group A total of 20 Groups can be programmed The first Group is programmed with Extensions 20 27 at Power Up A maximum of 16 Extensions or 15 Extensions and the Central Bell can be programmed for a Group All groups can be called from other Extensions e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Group Programming e The 20 Groups are shown Select the Group e Two options are shown Ring Group and Hunt Group Select Ring group The menu showing the equipped Extensions and the Central Bell if the Options module is fitted is displayed Select those Extensions to be programmed in the group Select the Central Bell if it is to be included e If Hunt Group is chosen select the type of Hunting for the Group Linear Circular or Longest Idle Associating Lines with Groups or Extensions for Incoming Ringing By associating lines with Groups or Individual Extensions you can have lines ringing different groups or Individual Extensions in Day and Night modes e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp un
36. 3 ee BT Versatility Owners Manual Contents Introduction to your BT Versatility System 7 System description 7 System options 8 Using this handbook 9 Introducing the Featurephones 10 To adjust how your Featurephone is mounted 11 Using the Featurephone Display 12 How to enter text when programming names or messages 13 Using the Programmable Keys Line Keys 14 Using the Hands free Key 14 Using the Function Keys 15 Expansion Console Extensions 15 Backlit Display 15 Getting started Basic Call Features 16 Making and answering calls 16 To make an external call 16 To make an internal call 16 To call an extension group 16 To make a Speed Dial call 17 To answer a call 17 Reseize 17 Holding and transferring calls 17 To place an external call on hold 17 To transfer a call to another Extension 17 To transfer a call to an external number 18 To make an external consultation call 18 Deflecting calls 18 To deflect a call ringing at your Extension 18 To Forward a call ringing at your Extension to Voicemail 18 Diverting calls 19 To divert all calls from your Extension 19 To divert your calls to you while you are at another Extension 19 To divert calls when your Extension is busy 20 To cancel a Divert on Busy diversion 20 To divert calls when your Extension does not answer 20 To cancel a Divert on No Answer diversion 21 Group Divert 21 Setting a group divert from a system phone 21 Cance
37. 9 760 769 or selecting a speed dial or redial number If the Featurephone is programmed with a Line Key or Keys the light on the first available line key is lit e By selecting an available Line Key If a free line or B channel is available an external dial tone is returned and the light associated with the Line Key is lit If no line or B channel is available a busy tone is returned and the Line Key light is not lit Instead the display indicates that no line is available Incoming Calls In PABX mode of Operation Incoming calls made to ring Groups Extensions Auto Attendant Courtesy Service or System Voicemail box This programming is the same for both PABX and Key system Modes of Operation When a call is presented to a Featurephone the phone is called and the light on the first available Line Key on the Featurephone flashes at the Ringing Rate It the call is presented to an individual phone the key associated with the first available Line key on the phone flashes at the Ringing rate No Line key on any other Featurephone is lit If the call is presented to multiple Featurephones in a Ring Group the line key light is lit on all the Featurephones in the group with an available Line Key No other Line key on any other Featurephone is lit If the call is presented to a Featurephone with no available Line Key the call rings the phone without lighting any Line Key Call answered When a call is answered the light associated with
38. PABX 88 Accept on Busy 89 To configure ISDN Accesses with a Directory MSN 89 To programme MSNSs to ignore 89 Call Deflection 89 Programming reference 90 Individual Extension programming options 90 Accessing system programming options 92 System settings options 93 Extensions settings options 96 Lines settings options 98 BT Versatility Owners Manual Introduction to your BT Versatility system System description e The BT Versatility is an Integrated Communications System supporting all your voice call needs and also provides an Integrated Data Solution which allows multiple simultaneous Internet sessions e The BT Versatility can accommodate up to 8 Analogue Lines or 4 Digital Lines or a combination of both and up to 32 Extensions e The BT Versatility is modular in construction It is upgraded by adding various system modules e The BT Versatility has a simple to use menu driven interface e The BT Versatility is a hybrid PABX key system e The BT Versatility has an Optional Internet Module providing seamless multiple Internet sessions e The BT Versatility can operate with System Featurephones standard Tone Telephones or approved ISDN devices e Two Featurephone types are provided The V8 which has 8 line keys and the V16 which has 16 line keys An Expansion Module can be used with the V16 Featurephone providing an additional 32 keys e The BT Versatility has remote access and maintenance capability The B
39. Select the Extension The Lock Password is briefly displayed on the top line of the Display Press the Hands free Key to finish programming 45 BT Versatility Owners Manual Extension set up options 46 Call Waiting tone protection As described on page 27 Extensions may present a busy Extension with a Call Waiting tone provided the busy Extension is not protected against receiving Call Waiting tones By default all Extensions are protected against receiving Call Waiting tones However you may programme Extensions to receive Call Waiting tones To programme an extension to receive Call Waiting tones e From the Programming Extension select the Programme Key e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Extensions e Press the Scroll Down Key amp until Tone Protection is displayed e Select Call Waiting e Select the Extensions you wish to allow receive Call Waiting tones A is displayed beside those Extensions allowed to receive Call Waiting tones and a _ is displayed beside those Extensions protected against receiving Call Waiting tones By default all extensions will have a _ displayed Press the Hands free Key to finish programming To protect an individual call from Call Waiting tones If your Extension can receive Call Waiting tones you may protect each call on an i
40. System Programming Password and select Lines e Press the Scroll Down Key amp until ISDN programming is displayed e Select MSN Programming Only Accesses programmed as P MP appear in this menu e Select an Access e Indices 01 10 are presented for Access 1 Indices 11 20 for Access 2 up to Indices 71 80 for Access 8 Either select an entry or dial the index e Enter the MSN telephone number as supplied by your Network Provider A total of fifteen digits can be entered e Select Confirm e Enter a name as described on page 13 and press Confirm e Select Day Mode night mode or both e Select the Extension or Group the MSN Number is to call The call can also be answered by either Auto Attendant or Courtesy service by selecting the option at this stage Press the Hands free Key to finish programming Note CLI Store routing will take precedence over MSN DDI routing or normal call routing Refer to page 32 for information on CLI Store Multiple Call Handling You can programme more than one MSN DDI number to ring at an extension If a call is presented to your extension while you are on another call you will hear a Call Waiting tone provided your extension is programmed to receive Call Waiting tones See page 46 BT Versatility Owners Manual Setting up and using ISDN Calling Line Identity CLI services Calling Line Identity CLI services are ISDN services available from your ISDN Network Provider Y
41. T Versatility s modular design allows it to grow as you grow No matter what size system you start with you can expand up to the maximum capacity The base system includes either two or four lines and allows up to eight extensions to be connected The lines can be either Analogue or ISDN Basic Rate or a combination of both The system Featurephone has a large display area that features an intuitive menu driven interface Display Keys activate the facilities that are shown on the Display It is not necessary to dial any feature codes when using the Featurephone This makes the system easy to use and saves you time The BT Versatility is extremely flexible You have the choice of operating the system as either a key system e where all users have direct access to all lines for making and receiving calls e as a PABX with all calls being answered by an operator console e or as a hybrid combination of both You can choose to use system Featurephones or standard telephones at each extension and you can change the set combination at any time A Door Intercom is available that can be programmed to ring at any extension and a Doorstrike output is also provided A Long line Extension a Central Bell or external Music on Hold may also be used by installing an Options Module The BT Versatility is easy to install and maintain BT can diagnose and programme your system remotely The system can also be configured to report alarms to your BT Maintenance Ce
42. To assign a name to an extension e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Extensions e Select Name programming e From the Extension Menu select the Extension you want to name and enter the name as described on page 15 Up to ten characters including spaces can be entered for each name e When the name is entered select Confirm You will be presented with the Extension Menu and can continue programming other names Press the Hands free Key to finish programming Class of Service Each extension may be programmed for a Class of Service This determines the type of call the extension is allowed to dial Four tables which can be programmed with up to fifty codes are used to implement six Classes of Service 1 By default all extensions are in Class 1 that is they have no restriction placed on them 2 An extension placed in Class 2 is restricted from dialling the codes programmed in Table 2 Table 2 would typically be programmed with the international access code 00 3 An extension placed in Class 3 is restricted from dialling the codes programmed in Tables 2 and 3 Table 3 would typically be programmed with non local national access codes 4 An extension placed in Class 4 is restricted to internal and emergency 999
43. after the ninety seconds the call will ring when the handset is replaced To transfer a call e Press the Recall Key R on your telephone e Dial the Extension number and replace the handset To make an external consultation call While on an external call you can contact another Extension to make an enquiry as follows e While on an external call press the Recall Key R on your telephone e Dial the Extension number e To return to the external call and place the Extension on hold press R and dial 2 e To return to the external call and release the Extension press R and wait or press R and dial 1 e To transfer the external call to the Extension replace the handset when talking to the Extension with the external call on hold BT Versatility Owners Manual Using a standard telephone Programming and dialling speed dial numbers If you have a standard telephone you can programme up to thirty Personal Speed Dial numbers To programme a Personal Speed Dial number e Lift the handset or press the Hands free Key if available e Dial the code 75 e Enter the location 01 30 where you want to store the number e Dial the number you want to store e Go on hook Note The line access code e g 9 is not required To dial a Personal Speed Dial number e Lift the handset or press the Hands free Key if available e Dial the code 74 e Dial the location 01 30 of the number you wish to access The number is
44. amming personal 75 Group Divert on No Answer 794 numbers 01 30 Internal Call Waiting R8 System Voicemail Box on off 737 Keypad protocol 728 Voice call to page an individual Line Access Group 1 9 Featurephone 715 Line Access Groups 2 11 760 769 Voice Mailbox number 710 Log in Log out of hunt groups 723 Night Service Extension service 20 738 Operator Extension 20 0 Note To activate a Voice Mailbox you invoke a divert facility to Extension 710 23 BT Versatility Owners Manual Using a standard telephone 24 Making and answering calls To make an external call e Lift the handset or use a Hands free Key if available on your telephone e Obtain a free Line in one of the following ways e Dial 9 to select a Line from Outgoing Group 1 e Dial 760 769 to select a Line from Outgoing Groups 2 11 respectively e Dial the number you require To make an internal call e Lift the handset or use a Hands free Key if available on your telephone e Dial the desired Extension number 20 51 To answer a call e When the telephone rings lift the handset or use a Hands free Key if available on your telephone Holding and transferring calls To place a call on hold e Press the Recall Key R on your telephone If you replace the handset you can continue to use your telephone The held call will call back within ninety seconds provided your telephone is idle If you are busy on the telephone
45. and 112 calls only 5 An extension can be placed in Class 5 in addition to being in Class 2 or 3 In this case the codes programmed in Table 5 are allowed 6 An extension can be placed in Class 6 in addition to being in Class 1 2 or 3 In this case the codes programmed in Table 6 are restricted The table shows the types of restriction for the different Classes of Service available Type of restriction Table Class No restriction 1 Restrict codes in Table 2 Table 2 2 Restrict codes in Table 2 and 3 Table 3 3 Internal and emergency calls only 4 Allowed codes that can be combined with Class 2 or 3 Table 5 5 Restricted codes that can be combined Class 1 2 or 3 Table 6 6 Note The emergency codes are 999 and 112 They cannot be barred Note Both Classes 5 and 6 can be associated with the same extension Note Class 5 cannot be associated with Class 4 extensions BT Versatility Owners Manual Incoming Call Handling on the BT Versatility To set up Class of Service access tables e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select System e Press the Scroll Down Key amp until Class codes is displayed e Select Class codes e Select the Table to which you want to assign codes Table 2 3 5 or 6 e Sel
46. automatically dialled To dial a System Speed Dial number e Dial the location code 8001 8500 of the number you wish to access The number is automatically dialled 25 BT Versatility Owners Manual 26 Additional call features Redial Use the Redial feature to redial the external number you most recently dialled A Line is selected automatically To redial the last external number dialled e From the Idle Menu select Redial last number From a standard telephone the code is 77 Saved Number Redial In addition to the Last external number the previous 5 numbers dialled are also stored and may be redialled e From the Idle Menu select Saved Numbers e Select the number to be dialled From a standard telephone the codes are 781 785 for saved numbers 2 6 The first saved number is the Last Number Redial code 77 Call Pick up You can group extensions as detailed below You can pick up any call internal or external that is ringing at another Extension provided both Extensions are programmed in the same Group See Group Programming on Page 49 For Extensions not in your Group you can pick up external but not internal calls You can also pick up an external call that is ringing on a Central Bell To pick up a call ringing at another Extension in your Group e From the Idle Menu select the Call Pick Up option on the Display From a standard telephone the code is 727 To pick up an ext
47. ay Messaging e Reminder Call To reset your Featurephone e From the Idle Menu press the Scroll Down Key amp to scroll downwards until Reset the telephone is displayed e Select Reset the telephone The Display shows Extension reset momentarily before returning to the Idle Menu If you are using a standard telephone dial 739 and wait for the acknowledgement tone internal dial tone 47 BT Versatility Owners Manual 48 Incoming Call Handling on the BT Versatility General Calls can be presented to the BT Versatility on Analogue lines and Basic Rate ISDN lines Calls can be programmed to ring Individual Extensions a Ring Group a Hunt Group Auto Attendant Courtesy Service or a Voicemail Box System Voicemail box Incoming Calls to Individual Extensions When an Incoming call is programmed to ring an individual Extension all Diverts Internal or External programmed by the Extension are acted on The call can be forwarded to the Extension s personal Mailbox If Do Not Disturb is activated by the Extension the call is presented to Extension 20 Extension 20 cannot activate Do Not Disturb For calls on Analogue lines if the Extension is Busy the call is queued to the Extension and Call Waiting is activated For calls on ISDN lines if the Extension is Busy there is a programming option which allows the call to be accepted or rejected See the Accept on Busy Option in ISDN programming in the Li
48. ct to British Telecommunications ple s respective standard conditions of contract Nothing in this publication forms any part of any contract British Telecommunications plc 2002 Registered office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 Produced by BT Business Information Systems Marketing Designed by H amp P Graphics Limited 9968 PHME 42397 10 02 Part No 2730 31000 1
49. d Night e If the Door Intercom is to ring an individual Extension select Extension and then the required extension If the Line is to be presented to a group select Group and then the required Group The default is that the Door Intercom rings Group 1 in both Day and Night Modes Press the Hands free Key to finish programming Answering a Door Intercom call You can answer a Door Intercom call if your extension is programmed to ring when someone calls at the Door Intercom e To answer a Door Intercom call lift the handset and speak There is no code to dial Note An extension cannot make a call to a Door Intercom 69 BT Versatility Owners Manual Programming additional system options 70 To open a door using the Doorstrike e When your extension is ringing with a Door Intercom call and you have a Doorstrike mechanism installed the option Open the door will be displayed e Select Open the Door The Doorstrike relay will operate and the call to the Door Intercom will be disconnected From a standard telephone the code is R731 if you are on a call and 731 if you are not on a call To programme which Extensions can operate the Doorstrike e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Extensions e Press th
50. der Other e Dial the Group number 180 199 and select Send digits e Lift the handset and dial the Extension group number BT Versatility Owners Manual Getting started basic call features To make a Speed Dial call You have access to a Personal Speed Dial list of up to 30 numbers and a System Speed Dial List of up to five hundred numbers Refer to page 25 for how to add numbers to your Personal Speed Dial list and page 29 to add numbers to the System Speed Dial list e Press the Directory Key MA e Select Personal Speed Dial to access your Personal Speed Dial list and System Speed Dial to access the System Speed Dial list e Select the number or name you wish to dial Use the Scroll Down Key amp to move down the list A line will automatically be selected and the number dialled e In the System Speed Dial List you can enter a letter to assist in faster location of names To answer a call When the Featurephone rings you can do one of the following e Select Answer the call on the Display e Lift the handset e Press the Hands free Key From a standard telephone lift the handset Reseize The Reseize option is displayed when dialling an external call and when an external call is answered If Reseize is selected the current call is released and the line is re seized presenting external dial tone Holding and transferring calls To place an external call on hold e While on the call
51. dress system 35 Manager Secretary 36 To set up Manager Secretary combinations 36 To programme a key to answer the Manager s calls 36 To dedicate an exchange Line to a Manager s Extension 37 To programme a key to page the Secretary s Extension directly 37 To programme a key to call the Secretary s Extension directly 37 To divert calls to a Secretary 37 Least Cost Routing 38 To set up codes to allow calls to be routed on specific Lines or networks 38 To route a call using the Least Cost Routing feature 39 Sending a Forward Recall while ona call 39 To send a Forward Recall signal to an exchange or a PABX 39 Account Codes 39 To set up the Account Code operation 39 Entering Account Codes Optional mode 40 Entering Account Codes Forced mode 40 PABX Mode 41 Line appearances on Featurephone keys 41 Making external calls when in PABX mode 41 Incoming Calls In PABX mode of Operation 41 Call answered 41 Call Placed on Hold 41 Extension set up options 42 Customising your Featurephone 42 To turn on Automatic answer mode 42 To program a feature onto a Programmable Key on your Extension 42 To turn on Headset Mode 42 To set a ringing tone on your Featurephone 43 To set the Display contrast on your Featurephone 43 To enter system programming 43 Background music 44 Do Not Disturb 44 To set Do Not Disturb on your Extension 44 To cancel Do Not Disturb on your Extension 44 Extension Lock 44 To lock yo
52. e Scroll Down Key amp until Open door restriction is displayed e Select Open door restriction e Select which Extensions are restricted from opening the door The Extensions restricted from operating the Doorstrike will be indicated with a _ Press the Hands free Key to finish programming BT Versatility Owners Manual Call Logging Your BT Versatility system can be connected to a printer or PC which will maintain a record of incoming and outgoing calls made on the system Details are printed as the calls are completed A buffer is provided to store the last 500 call records This buffer can be output to the Serial Port as required This is selected in the system programming An X on X off signal can be enabled which allows the switch to detect if a device on the serial port which supports X on X off is receiving the data Another option allows the last four digits of the dialled number to be masked This is Restricted call logging The interface to the printer or PC should be serial V24 RS232 C and should meet the following specifications Speed 4800 9600 19200 38400 or 115 200 bps Data 8 bits no parity Calls are printed out in the following format as they are completed 1 2 3 4 5 6 7 8 9 10 O G 1234 10 01 99 12 00 01 00 00 30 LO1 21 21 000 00 1234567 O G 10 02 99 12 00 10 00 01 56 L02 25 S25 000 00 567890 I C 5678 10 13 99 12 01 13 00 06 32 L03 S22 S24 000 00 The explanat
53. e lines on the BT Versatility the CDS Detection option is programmed The system can then detect when CDS information is being sent from the network and display the number e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Lines e Press the Scroll Down Key amp until PSTN programming is displayed e Select PSTN programming e Press the Scroll Down Key amp until CDS Detection is displayed Select CDS Detection The lines with CDS Detection programmed are indicated with a_ Programming Tone Dialling On standard Analogue lines on the BT Versatility the Tone dialling option is programmed The system sends digits dialled to the lines as tones rather than pulses e From the Programming Extension press the Programme Key e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Lines e Press the Scroll Down Key amp until PSTN programming is displayed e Select PSTN programming e Press the Scroll Down Key amp until Tone Dialling is displayed Select Tone Dialling The lines with guarded clear programmed are indicated with a _ Programming Disable Dialtone Detect This feature
54. e passwords is displayed e Select Examine passwords e Select either Extension lock password or Voicemail password or System VM box e If you selected Extension lock password the Extension menu will appear Select an extension and its Extension Lock Password will appear on the Display e If you selected Voicemail password the Extension menu will appear Select an extension and its Voicemail Password will appear on the Display e If you selected System VM box the System Voicemail box Password appears on the display Press the Hands free Key to finish programming To configure Line Key Lights When a call is placed on System Hold you can decide if the associated Line Key Light is to flash or remain steady on all other Featurephones The default setting is that the light flashes e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select System e Press the Scroll Down Key amp until Line key light is displayed e Select Line key light e Choose either Light flashing on hold or Light steady on hold Press the Hands free Key to finish programming 75 BT Versatility Owners Manual Call Logging 76 To prohibit trunk to trunk calls on an extension You may prohibit individual extensi
55. e selected the Display will show Headset On or Headset Off and then revert to the Idle Menu Press the Hands free Key to finish programming Note The handset does not operate in Headset Mode To set a ringing tone on your Featurephone You can select one of six ringing tones e From your Featurephone press the Programme Key gt e Press the Scroll Down Key amp until Ringing options is displayed e Select Ringing options e Select Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 or Tone 6 which will cause the selected tone to sound e Select Confirm to use the chosen tone On the Display Ring type set will appear and then the Display will revert to the Idle Menu Press the Hands free Key to finish programming To set the Display contrast on your Featurephone You may choose from four levels of display contrast e From your Featurephone press the Programme Key e Press the Scroll Down Key amp until Contrast options is displayed e Select Contrast options e Select Level 1 Level 2 Level 3 or Level 4 to set a contrast option The prompt Contrast set appears on the Display Press the Hands free Key to finish programming To enter system programming If your Extension is the Programming Extension you have access to the system programming options If you select this option you will be prompted to enter the Syste
56. e the only incoming ringing that will be accepted when this feature is set To set Do Not Disturb on your Extension e From the Idle Menu press the Scroll Down Key amp until Do Not Disturb is displayed e Select Do Not Disturb Note Do Not Disturb is unavailable on extension 20 the operator position To cancel Do Not Disturb on your Extension e From the Idle Menu Select Cancel do not disturb This option is displayed only when the feature is set Note When Do Not Disturb is set you will hear a broken dial tone when you lift the handset From a standard telephone the code 736 is used to set and cancel this feature Extension Lock This feature allows you to lock your Extension to prevent unauthorised users from making external calls You use a Lock Password to lock unlock or to make calls from a locked Extension The default Lock Password for all Extensions is 123 but each Extension may change its password Extension Lock Passwords can be examined from the Programming Extension To lock your Extension e From the Idle Menu Press the Scroll Down Key amp until Extension Lock is displayed e Select Extension Lock e Select Lock the Extension e Dial your 3 digit Lock Password The default Lock Password is 123 Press the Hands free Key to finish programming From a standard telephone the code is 713 BT Versatility Owners Manual Extension set up options To unloc
57. econds e Auto Attendant e VM message length Door Intercom Door intercom not equipped See page 69 e Door Intercom equipped e Door Intercom unequipped BT Versatility Owners Manual Programming Reference Feature Default Notes PA amplifier PA not equipped See page 34 e PA equipped e PA not equipped CLI store Stores unanswered calls See page 32 e Store all calls e Store unanswered calls Class codes Not programmed See page 55 e Table 2 e Table 3 e Table 5 e Table 6 Reset options Not applicable See page 82 e Reset e Reset to default Se v24 baud rate 115200 baud See page 71 e 4800 baud e 9600 baud e 19200 baud e 38400 e 115200 BT Numbers See page 8 VM Capacity 20 messages See page 60 Account Codes Account codes off See Page 39 PABX Mode Key system See Page 41 95 BT Versatility Owners Manual Programming Reference Extensions settings options If Extensions is selected the following screens appear 96 Select option Name programming Restriction classes Tone protect Select option Individual CLI stores Sys Speed no override Voice boxes Select option No call logging External diversion Examine passwords Select option Manager secretary Tele Secretary DSS Extensions Select option Flexible Numbering Exit Select option Page protection Open door restriction 3 1khz extensio
58. ect Lines e Press the Scroll Down Key amp until PABX group is displayed e Select PABX group e Select which Outgoing Group you wish to use You are then presented another menu with which to programme the parent PABX Access digits e Select Set clear PABX status to set or clear the selected Outgoing Group as a PABX Group A confirmation prompt appear momentarily on the top line of the Display e Select Access digits Enter the Access digits for an external Line on the parent PABX and select Confirm e Select Ext num length Enter the number of digits in the Extension numbers on the parent PABX Press the Hands free Key to finish programming 73 BT Versatility Owners Manual Call Logging 74 Miscellaneous system configuration options To change the Programming Extension System programming can only be carried out at one Featurephone that is the Featurephone connected to the Programming Extension By default Extension 20 is the Programming Extension The Programming Extension can be changed to any other Extension if required e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select System e Select Programming position e Select the Extension you wish to have as the Programming Extension
59. ect an Index number and enter the code When entering a code an additional option is given on the display of your Featurephone This option is the Any key which when selected inserts the symbol X into the next character of the code number you are entering The symbol X will represent any number 1 to 0 e Select Confirm when the code is entered Press the Hands free Key to finish programming To restrict Extension outgoing calls during the day With this feature you can assign the extensions to a Class of Service that will operate when the system is in Day Service On power up all extensions are in Class 1 e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Extensions e Select Restriction classes e Select Day Class of Service e Select the Class you want to assign to the Extensions Class 1 Class 6 e Select the Extensions to be entered in this Class Press the Hands free Key to finish programming To restrict Extension outgoing calls during the night With this feature you can assign the extensions to a Class of Service that will operate when the system is in Night Service On power up all extensions are in Class 1 e From the Programming Extension press the Programme Key gt e Pr
60. ed e Select System Programming e Enter the System Programming Password and select Extensions e Press the Scroll Down Key amp until Individual CLI Stores is displayed e Select Individual CLI Stores e Select the Extensions that you wish to have an individual CLI store The Extensions that will have a CLI Store will have a _ displayed beside them Press the Hands free Key to finish programming Paging You can connect a Public Address amplifier to any Extension on your BT Versatility Users can then make announcements over the PA A PA Answer feature allows a user to respond directly to the paging Extension without having to know the Extension number The system also allows users to make announcements over the speakers of all Featurephones and to make Voice Calls to other users via the speakers of their Featurephones You can programme the system to protect users Featurephones against both announcements and Voice Calls Another facility available is a Page All which will page both Featurephones and a PA simultaneously 55 BT Versatility Owners Manual Additional call features 34 To programme an extension for use with a Public Address amplifier An extension with a Public Address amplifier connected must first be programmed for use with a PA amplifier e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is dis
61. ee page 86 e Tele secretary on e Tele secretary off Port swapping Not programmed See page 76 Hot line Not programmed See page 53 Manager secretary Not programmed See page 36 Expansion Console Extensions None equipped See Page 17 25 Hz ringing 25 Hz ringing See Page 76 Reverse cadence Not set See Page 76 Keypad Feedback Flexible Numbering Not set See Page 77 97 BT Versatility Owners Manual Programming Reference 98 Lines settings options If Lines is selected the following screens appear 1 Select option Equipped Lines Group programming Incoming ringing Select option Outgoing Line Priority PABX group System VM Box Select option CLI Programming DDI Programming PSTN Programming 2 Select option Outgoing Restriction Incoming calls only Outgoing Groups Select option Courtesy service source LCR Codes LCR Timebands Select option ISDN Programming Exit The following table lists the available Lines options with their defaults if applicable BT Versatility Owners Manual Programming Reference Feature Default Notes Equipped Lines All Lines equipped See Page 90 Group Programming All 20 groups with first 8 extensions See Page 49 Incoming Ringing Group 1 for all Lines and Accesses See Page 48 Outgoing restriction No restrictions See Page 50 Incoming calls only No restrictions See Page 49
62. efore you leave your Extension you can divert all your calls to ring at another Extension Alternatively you can divert all external calls presented to your Extension to an external number e From the Idle Menu press the Scroll Down Key amp until Divert is displayed e Select Divert e Select Divert All Calls e Enter an internal number if you want to divert all your calls to another Extension e Enter 9 followed by an external number if you want to divert external calls to an external number e Divert will be ignored for internal calls For internal calls the phone will ring only if External diversion is set to the External calls only option e If your extension is allocated a voice box select Divert to VM e Select Confirm Only appears if destination is an external number Security Warning It is possible that an extension may misuse the External Divert facility The default setting is that no extension is allowed to set the facility Note Once set the Idle Menu will show the option Cancel Divert To cancel the diversion select Cancel Divert Note Broken tone will be heard at your Extension until all call diversion is cancelled Note You cannot divert to an extension that has the Do Not Disturb feature set Note Diverting an external call to an external number ties up two exchange lines Such calls are called trunk to trunk calls If you have ISDN lines on the switch a
63. ension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select System e Press the Scroll Down Key amp until Timers is displayed e Select Timers e Press the Scroll Down Key amp until Courtesy Delay is displayed e Select Courtesy delay e Enter the time required in seconds 01 30 e Press Confirm Press the Hands free Key to finish programming To have callers receive a customised Courtesy greeting When a Voice Module is installed you can program the Courtesy Service feature to select the Voice Module as the source of the message This allows you to customise the Courtesy Service by recording the message you wish returned to the caller To record a customised Courtesy greeting e From the Programming Extension press the Programme Key e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select System e Press the Scroll Down Key amp until Change greetings is displayed e Select Change greetings e Select Courtesy service day or Courtesy service night to record the Day Service and Night Service greetings respectively e Select Record greeting e When prompted speak and record the new greet
64. entry the top line of the display changes to to allow the entry to be made 2 If you make an invalid entry Invalid shows on the top line of the display Enter number length 3 4 Confirm A Exit Exit FN prog Key 3 or 4 and select Confirm 20 start number of existing extensions Confirm Change Delete Exit Are you sure Confirm Exit Input a valid first number of the new numbering range and select Confirm Restores numbering range to default and exits FN prog Vv OK Manual adjustment Exit FN prog Exit Select option Extension numbers Exit FN prog Other codes Exit A Select option x Where X is the Misc extensions Confirm current code for Line access Change the selected option Operator code Exit Only available Featurecode valid codes can be Speed dial selected Exit Select No Ext 652 Ext 655 Ext 653 Ext 656 gt Ext 654 Ext 657 Allows individual Dial or select extn extn numbers Confirm to be changed to Change a valid number Exit Key a new extn number and select 78 Confirm BT Versatility Owners Manual Call Logging To configure Analogue Lines There are various options to configure the Analogue Line interfaces on your system It is recommended that these settings should only be altered from the original settings if there has been a change in the network connection e From t
65. ephones Only Featurephones that are page protected will not be paged e From the Idle Menu press the Scroll Down Key amp until Paging is displayed e Select Paging e Select Page all Featurephones e Make your announcement From a standard telephone the code is 716 BT Versatility Owners Manual Additional call features To make an announcement over the speakers of all Featurephones and the PA The Page All feature allows any Extension to make an announcement over the speakers of all Featurephones and the PA amplifier Only Featurephones that are page protected will not be paged e From the Idle Menu press the Scroll Down Key amp until Paging is displayed e Select Paging e Select Page all e Make your announcement From a standard telephone the code is 795 To make a call over the speaker of another Featurephone The Voice Call feature allows you to speak over the speaker of an individual Featurephone If the Featurephone is page protected the voice call will fail e From the Idle Menu press the Scroll Down Key amp until Voice call is displayed e Select Voice call e Select the Extension you wish to page e Make your announcement From a standard telephone the code is 715 To answer a Voice Call at your Extension e Press the Secrecy Key and speak in Hands free Mode or pick up the handset To protect Featurephones against Announcements and Voice Calls B
66. ernal incoming call e Select External call pick up Note This feature will not work for internal calls From a standard telephone the code is 726 Ring Back If the Extension you call is busy use the Ring Back feature to have the Extension call you back when it becomes free If you dial for an Exchange Line and no lines are free use the Ring Back feature to receive an Exchange Line as soon as one is available BT Versatility Owners Manual Additional call features To have a busy Extension call you back when it becomes free e When you have called a busy Extension select Ring Back on the Display When the Extension becomes free your Extension will ring and your Display will show Ring Back from Extension e Select Answer the Call or pick up the handset to ring the Extension From a standard telephone dial R5 when you have called a busy Extension To receive an exchange Line as soon as one is available e When you have dialled for a Line and none are free select Ring back on the Display When the Line becomes free your Extension will ring and your Display will show Ring Back from Line e Select Answer the Call or pick up the handset to select a Line From a standard telephone dial R5 when you have dialled for a Line and no line is free Camp on Busy Camp on Busy allows you to have your Extension call a busy Extension as soon as it becomes free e When you call an ex
67. erting an external call to an external number ties up two exchange lines Such calls are called trunk to trunk calls Note If you have ISDN lines on the switch and subscribe to Call Deflection a Network Service the divert will take effect on the BT Network This has the advantage of no line being busy on the switch when the Divert is activated To cancel a Divert on No Answer diversion e From the Idle Menu press the Scroll Down Key amp until Divert is displayed e Select Divert e Select Divert on no answer The diversion is automatically cancelled and the Display returns to the Idle Menu From a standard telephone the code is 734 Group Divert This feature allows any Extension within a group to set a divert for that group When a divert for the group is set any call for that group will be diverted Calls to individual extensions in the Group are not diverted Setting a group divert from a system phone e From the Idle Menu press the Scroll Down Key amp until Group Divert is displayed e Select Group Divert e Select the Group The Extension may be in more than one Group e Select the Option required and enter the destination number e Select Divert to VM to divert the calls to the Group Voice Box Note The Group must be allocated a Voice Box for this option to be presented Go to page 65 Note If an extension which is not in the group attempts to set or cancel a divert for that
68. ess the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Extensions e Select Restriction classes e Select Night Class of Service e Select the Class you want to assign to the Extensions Class 1 Class 6 e Enter the Extensions to be entered in this Class Press the Hands free Key to finish programming 55 BT Versatility Owners Manual Incoming Call Handling on the BT Versatility 56 To allow Extensions use System Speed Dials overriding call restrictions You may wish to allow extensions to dial numbers entered in the System Speed Dial list which they are restricted from dialling directly For example these could be numbers that extensions in Classes 2 3 or 4 cannot dial directly Entering these numbers into the System Speed Dial list and activating this feature on the extensions allows the restricted extensions to access these numbers By default this feature is not activated on any extension e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Extensions e Press the Scroll Down Key amp until Sys Speed no override is displayed e Select Sys speed no override e Select the extensions on which you
69. external number to make an enquiry as follows e Press the Scroll Down Key amp until External Consultation is displayed e Select the External Consultation option on the Display e Select a Free Line and dial the number e When the call is answered you can go back and forth between both calls Select the Return and hold option on the Display each time you want to swap to the other call Deflecting calls This allows you to divert a call that is ringing at your Featurephone To deflect a call ringing at your Extension e When a call is ringing at your Featurephone select Deflect the call on the Display e Select a free Extension from the Extension List presented on the Display The call is presented to the selected Extension and stops ringing at your Featurephone If you attempt to deflect a call to an unavailable Extension it will continue ringing To forward a call ringing at your Extension to Voicemail e When a call is ringing at your Featurephone select Deflect to Voicemail on the Display The call is deflected to your personal voice box e The call is deflected to the Group Voice Box if the call is a group call If the Voicemail is busy the call continues to ring at your Featurephone Note For information on setting up and using a Voice Mailbox refer to page 59 BT Versatility Owners Manual Getting started basic call features Diverting calls To divert all calls from your Extension B
70. g Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Lines BT Versatility Owners Manual Additional call features e Scroll Down until LCR Timebands is displayed e Select LCR on times e You can enter two On times e Select LCR off Times e You can enter two times at which the LCR facility is deactivated A Third option LCR weekend is offered When this is selected the LCR service remains active from Friday night to Monday morning all off times over the weekend are ignored Press the Hands free Key to finish programming To route a call using the Least Cost Routing feature e Select a Line Key or dial a code for a Line 9 760 769 and select Send digits e Dial a valid input code e When a Line is selected dial the telephone number you wish to reach Your call will then be connected with the output code being dialled before the telephone number Note Any Line Key or Line code 9 760 769 can be selected above However the system will select the line for the call based on the input code Sending a Forward Recall while on a call A Forward Recall signal may be required if you are using certain network services on standard Analogue exchange Lines or if your BT Versatility is connected to another telephone system PABX via one of t
71. h to activate the feature In this case the Extension Menu lists all the Extensions connected to the system Similarly a Line Menu may be presented listing all the Analogue Lines and ISDN Accesses connected to the system BT Versatility Owners Manual Introduction to your BT Versatility system Using the Display Keys to select menu options The six Display Keys located on each side of the Display are pressed to select the menu option shown alongside on the Display This will either activate a feature cause another menu to be displayed or select items from a list When selecting from a displayed list e g Extensions from the Extension Menu selected items will be denoted by a next to the item Unselected items will be denoted by a next to it Selecting an item with a alongside causes the item to be selected and the symbol to change to and vice versa Using the Scroll Keys The Scroll Keys are located under the Display and are used to scroll up and down through the Display options as well as back and forward when text is being entered When the Scroll Down Key amp is pressed while scrolling through the Display options the next three available choices are shown Conversely pressing the Scroll Up Key VV will take you back up the Display to the previous choice Using the Clear Key C If you press the Clear Key C for 2 seconds when on a call it will clear the call down When you are scrolling through menus pressing
72. he Door Intercom has a button which when pressed rings at programmed extensions and has a microphone speaker for communication With a Door Intercom fitted in your reception area anyone visiting your premises can call when they arrive and you can speak to them before you let them in Your BT Versatility also features a Doorstrike relay output which can be used to operate a Doorstrike mechanism to allow you open the door from your extension You must purchase the Doorstrike mechanism yourself and arrange for a qualified electrician to install it To set up a Door Intercom on your System e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select System e Select Door Intercom e Select Door Intercom equipped Press the Hands free Key to finish programming To set up which Extensions the Door Intercom will ring You can choose which Extensions will ring upon calling from the Door Intercom for either Day or Night Service e From the Programming Extension press the Programme Key e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Incoming Ringing e Select Door Intercom e Select Day Night or Day an
73. he Greeting e Dial 1 Playback commences at the first message e Dial 91 Change the outgoing greeting e Dial 92 Check the outgoing greeting e Dial 93 Delete the outgoing greeting e Dial 0 Change Voicemail Password When playback of messages has commenced e Dial Playback is paused e Dial 2 Save this message and move to the next message e Dial 3 Erase this message and move to the next message e Dial 4 Go back to the start of the message e Dial 5 Go back to the previous message e Dial 6 Erase all messages e Dial 7 Go back ten seconds e Dial 8 Go forward ten seconds Skip the time stamp e Dial 9 Forward the message to another extension e Dial 0 Return Call Automatically make a call to the caller who left the message System Voicemail box This feature allows you to set up an System Voicemail box to answer incoming calls This service is only available when a Voice Module is installed You can select which lines are to be answered by the System Voicemail box when it is turned on It can be used on both ISDN and Analogue lines You can select how long a call rings before the System Voicemail box answers All messages received are stored in a system System Voicemail box which is controlled by Extension 20 Extension 20 can also customise the greeting You can turn the System Voicemail box service on and off at any time at Extension 20 and its operation is independent of Night Service This service replicates a System Voicemail bo
74. he Line interfaces The Forward Recall feature allows you to send a hold signal forward on the Line to the exchange or PABX To send a hold signal you must be on a call or have dialled at least one digit of the number you are calling To send a Forward Recall signal to an exchange or a PABX e From a Featurephone select Forward recall on the Display From a standard telephone the code is R722 Account Codes A programming option can be set which allows codes of four digits to be associated with external calls both incoming and outgoing and these codes are presented on the Call Logging output Two options are available The first is that the entry of account codes is Optional and the user can choose to enter the code or not The second option is Forced and in this case the user must enter the code before they can make an external call To set up the Account Code operation e From the Programming Extension press the Programme Key gt e Select System programming e Enter the System Programming Password and select System e Press the Scroll Down Key amp until Account Codes is displayed e Select Account Codes e Select Account Codes on 39 BT Versatility Owners Manual Additional call features 40 e The option Forced extensions is presented This is selected if you wish to have some extensions programmed so that they must enter an account code before dialling a numbe
75. he Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Lines e Press the Scroll Down Key amp until PSTN Programming is displayed e Select PSTN programming e Select the desired option as detailed in the table below The options are either explained in the following pages or in the referenced pages Press the Hands free Key to finish programming PSTN Programming Option Default setting Alternate setting Loop calling Loop calling not set Loop calling set Guarded Clear Guarded clear is enabled Guarded Clear not enabled No Tk to Tk CDS Detection CDS not set CDS set Tone Dialling Tone dialling is enabled Tone dialling is not enabled Disable Dial tone detect Off On To programme Loop Calling on Analogue system Lines All Analogue lines are programmed by default to use standard Analogue signalling You can programme your Analogue lines to use Loop Calling if required The benefit of having lines programmed for Loop Calling is that the line will not be disconnected by the switch if a digit is not dialled e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Lines
76. iate a caller number with a name and route its calls to an extension Up to a hundred names each a maximum of ten characters including spaces may be associated with caller telephone numbers When a number with an associated name is received the name rather than the number is displayed Furthermore an extension number may also be associated with a telephone number In this case an incoming call from that number will ring at only that Extension If the Extension is busy the call rings in as normal in the case of Analogue Lines and returns a busy signal in the case of ISDN lines 31 BT Versatility Owners Manual Additional call features 32 e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System Programming is displayed e Select System Programming e Enter the System Programming Password and select Lines e Press the Scroll Down Key amp until CLI Programming is displayed e Select CLI Programming e Select an Index Number 01 100 e Enter the caller telephone number e Press Confirm e Enter the name to be associated with the number Refer to page 13 for help on how to enter names e Select the destination you wish to route calls from that number to Note CLI Store routing will take precedence over MSN DDI routing or normal call routing Storing and redialling caller numbers CLI Store The CLI Store automatically stores
77. ight Service until Monday morning e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select System e Press the Scroll Down Key amp until Night Service is displayed e Select Night Service e Select Weekend service A _ symbol indicates the service is on and a symbol indicates it is turned off Press the Hands free Key to finish programming Note To cancel Weekend service repeat as above selecting Weekend service off as the last step Setting the time and date To set the time and date on the system e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select System e Select Time and date e Enter the correct time in 24 hour format e g 2pm as 1400 The Display will prompt for a date e If you only wish to set the time select Confirm and the Display will revert to the Idle Menu e Enter the date in dd mm yy format e g 10 December 1999 as 101299 When the date has been entered the Display will revert to the Idle Menu Press the Hands free Key to finish programming Note In the event of a power failure you will need to reset the
78. ilable Multiple Subscriber Numbering MSN Direct Dialling In DDI Your ISDN Network Provider can allocate more than one number to each of your ISDN Accesses This ISDN supplementary service is called either Multiple Subscriber Numbering MSN or Direct Dialling In DDI MSN numbers are allocated to each Point to Multipoint P MP ISDN Access DDI numbers are allocated across all your Point to Point P P ISDN Accesses These numbers may be programmed to ring individual extensions allowing callers to dial through directly You may also choose to allocate a number to a group of extensions so that a caller may dial through to that particular group A typical way of using this facility is to publicise one of these numbers as a fax number and then route calls received on this number through to a fax machine connected to an extension Another typical use is to have users publicise their individual numbers and have callers ring directly through to their extensions but retain at least one number to ring on a Line that can be provided with call services such as Auto attendant System Voicemail box and Courtesy Service MSN DDI numbers are also sent to the network as the Calling Line ID CLI for presentation to the called party You may associate names with your MSN DDI numbers and use the Tele secretary feature to have the name displayed for incoming calls You can programme your system to recognise up to one hundred MSN DDI numbers Each is
79. ing Press the Hands free Key to finish programming Voicemail Voicemail services are available only on those systems equipped with the Optional Voicemail Module Voicemail common parameters Up to 33 extensions 32 on Ports cards long line extension can be allocated voice boxes The 20 Ring groups can also be allocated Voice Boxes A further ten Mailboxes not associated with extensions or Groups can also be programmed These are called Phantom Mailboxes and can be used for people who have not got a dedicated extension The maximum number of messages that can be stored in a Mailbox is 20 at power up This number is programmable from 10 to 50 messages 59 BT Versatility Owners Manual Using voicemail and other voice services 60 The maximum message and Greeting length is programmable between 60 180 seconds The time allocated at Power Up is 60 seconds Unretrieved messages are deleted in 15 days and retrieved messages are deleted in 3 days An extension must be allocated a Voice Mailbox before it can use voicemail In default extensions are not allocated a Voice Mailbox To allocate a Voice Mailbox to an extension e From the Programming extension press the Programme Key e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Extensions e Press the Scroll Down Key amp until Voice boxes is d
80. ing Line Key 1 selects Line 1 returning a dial tone and allowing you to dial an external telephone number The Line Keys incorporate a light which is lit on all Featurephones when the associated Line is selected The light is green on the Featurephone using the Line and red on all other Featurephones When a call on a line is put on hold the associated Line Key light flashes on all Featurephones unless the system programming is changed from the default as detailed on page 75 By default Programmable Keys select available lines on the system Should you wish to allocate alternative functions to these keys this can be facilitated using Key Programming See page 42 Using the Hands free Key You can use the Hands free Key to have a conversation without having to lift the handset Press the Hands free Key to go off hook as if the handset were lifted with the Featurephone speaker and microphone replacing the handset Pressing the key again goes back on hook as if the handset were replaced You may also use the Featurephone with a headset See Using your Featurephone with a headset on Page 22 The Hands free key has a red light which is lit whenever the Hands free Key has been pressed to go offhook or to turn on the speaker Note Pressing the Hands free Key at any time during programming exits the programming menus and returns the Display to the Idle Menu Using the Volume Key e To adjust the speaker volume press the Volume Ke
81. ion of the data output is as follows Column Number Data Output Explanation Incoming I C or Outgoing O G call Account Codes Date day month year Start time Duration of the call Line used Initiating Extension Terminating Extension Cost Only available if the ISDN service AOC is enabled on the network WOlCOINID OM RIW NM eRe m Oo Digits entered outgoing calls only To enable disable Call Logging Call Logging is disabled by default on power up If a Call Logging Interface Module is installed you should enable Call Logging e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select System e Press the Scroll Down Key amp until Call logging is displayed e Select Call logging e Select either Call logging on Call logging off Restricted call log ON Enable Xon Xoff or Print Log Press the Hands free Key to finish programming 71 BT Versatility Owners Manual Call Logging 72 To prevent calls from individual Extensions being logged If Call Logging is enabled then by default all calls from all extensions will be logged However individual extensions can be programmed to prevent their calls being logged e From the Programming Extension
82. isplayed e Select System VM box e Select the lines to be answered by the System Voicemail box The lines that will be answered are indicated by a _ Press the Hands free Key to finish programming To change the greeting on the System Voicemail box e Press the Message Key M e Select Voice messaging e Enter 0 as the Extension number which is your Voice Mailbox number e Enter your Voicemail Password 1111 by default followed by e You are presented with the Voice Messaging Control Menu The options displayed are Play Erase all messages Greeting Change Password Monitor and Cancel e Select Greeting e Select Record greeting e Speak to record a personalised greeting when prompted e Press Confirm Press the Hands free Key to finish programming BT Versatility Owners Manual Using voicemail and other voice services To set the time a call will ring before the System Voicemail box answers e From the Programming Extension press the Programme Key e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select System e Press the Scroll Down Key amp until Timers is displayed e Select Timers e Select System VM box e Enter the time The default is 010 seconds Press the Hands free Key to finish programming To ret
83. isplayed e Select Voice boxes e Enter the Extensions Groups and Phantom Extensions to be allocated a Voice Mailbox Those allocated a box will be indicated by a _ Press the Hands free Key to finish programming Voicemail Capacity You change the message capacity of Mailboxes from the default of 20 messages per Mailbox to a higher or lower amount from 10 to 50 depending on demand e Enter the System Programming Password and select System e Press the Scroll Down Key amp until Mail box capacity is displayed e Select VM capacity e Enter the maximum number of messages to be stored per Mailbox Press the Hands free Key to finish programming To turn on your Voice Mailbox When an extension is allocated a Mailbox Divert on no answer is automatically set to the Voice Box All calls not answered by the extension are automatically answered by the Mailbox If you wish to have all calls go immediately to the Voice Mailbox you can activate Divert All Calls to the Voicemail e You turn on your Voice Mailbox by diverting calls to the number 710 e Select Divert on the idle menu and choose Divert all calls e Select Divert to VM or enter 710 as the Extension Number e If Divert on no answer is activated to 710 calls unanswered after four rings will be answered by the Voice Mailbox e If Divert on busy is activated to 710 calls you cannot receive will be answered by the V
84. k 28 To park and retrieve a call 28 Operator Services 28 To call the operator 28 To Intrude on a Line to Line call 28 System Speed Dial list 28 To add or delete a System Speed Dial number 29 To dial a System Speed Dial number 29 Setting Display Messages 29 To set a message to be displayed to internal callers 29 To cancel a Display Message 30 Displaying caller numbers and routing calls 30 How a caller number is displayed at your Extension 31 To set up your system to display caller numbers received on Analogue lines CDS service 31 To associate a caller number with a name and route its calls to an extension 31 Storing and redialling caller numbers CLI Store 32 To examine and redial stored caller numbers 32 To programme the CLI Store to store all calls or unanswered calls only 33 To set up Extensions with an individual CLI Store 33 BT Versatility Owners Manual Contents Paging 33 To programme an extension for use with a Public Address amplifier 34 To make an announcement over a Public Address system 34 To respond to a page over the PA system 34 To make an announcement over the speakers of all Featurephones 34 To make an announcement over the speakers of all Featurephones and the PA 35 To make a call over the speaker of another Featurephone 35 To answer a Voice Call at your Extension 35 To protect Featurephones against Announcements and Voice Calls 35 To prevent Extensions from using the Public Ad
85. k your Extension e Select Unlock the extension This Display option only appears when the Extension is locked e Dial your 3 digit Lock Password The default Lock Password is 123 Press the Hands free Key to finish programming From a standard telephone the code is 713 To make a call from a locked Extension e Dial 9 or press a Line Key or dial the code for a Line 760 769 as if to select a Line e Dial your 3 digit Lock Password The default Lock Password is 123 e Lift the handset and press either Send digits or the Hands free Key e A Line will be selected e Dial the number you require To change your Extension Lock Password e From the Idle Menu press the Scroll Down Key amp until Extension Lock is displayed e Select Extension Lock e Select Change the lock code e Dial the existing 3 digit Lock Password The default password is 123 e Dial your new 3 digit Lock Password The new Lock Password will not be displayed when entered Press the Hands free Key to finish programming From a standard telephone the code is 714 To examine Extension Lock Passwords e From the Programming Extension press the Programme Key e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Extensions e Select Examine passwords e Select Ext lock password e
86. keys The Featurephone is fully hands free so you can make calls receive calls and use its features without lifting the handset The Featurephones are in diagram format below V16 Featurephone 16 Line Keys Hands free and light Volume Keys 4 Function Keys Programming Messages Directories ISDN Secrecy Message waiting Ringing indicator 6 Display Keys 16 Programmable Keys Numeric Keypad Clear Key Scroll Edit keys BT Versatility Owners Manual Introduction to your BT Versatility system V16 with Expansion Console Versatility 16 Executive 32 Programmable keys V8 Featurephone Versatility 8 To adjust how your Featurephone is mounted e The desk plinth allows you to mount the Featurephone at two angles e The Featurephone may also be wall mounted When wall mounted the handset retaining hook must be reversed to ensure the handset can be properly retained 11 BT Versatility Owners Manual Introduction to your BT Versatility system 12 Using the Featurephone Display The Featurephone s Display presents various prompts and information and provides selectable options to the Extension user Prompts and information e Prompts tell you what action to take or warn of an incorrect action For example an attempt to access the system programming menus from the wrong Extension will result in the prompt Programming refused e When your Featurephone is not in use
87. l group divert from system phone 21 Group Divert from standard phones 21 Holding conference calls 22 To hold an Internal Conference 22 To hold an External Conference 22 Using your Featurephone with a headset 22 To make an internal or external call when using a headset 22 To clear down end a call when using headset 22 To answer a call when using a headset 22 BT Versatility Owners Manual Contents Using a standard telephone 23 Feature access codes list 23 Making and answering calls 24 To make an external call 24 To make an internal call 24 To answer a call 24 Holding and transferring calls 24 To place a call on hold 24 To transfer a call 24 To make an external consultation call 24 Programming and dialling speed dial numbers 25 To programme a Personal Speed Dial number 25 To dial a Personal Speed Dial number 25 To dial a System Speed Dial number 25 Additional call features 26 Redial 26 To redial the last external number dialled 26 Saved Number Redial 26 Call Pick up 26 To pick up a call ringing at another Extension in your Group 26 To pick up an external incoming call 26 Ring Back 26 To have a busy Extension call you back when it becomes free 27 To receive an exchange Line as soon as one is available 27 Camp on Busy 27 Call Waiting from another Extension 27 To present a busy Extension with a Call Waiting tone 27 To accept a waiting call 27 Call Waiting from External Calls 27 Call Par
88. le the Display will show Number Unavailable instead of the caller s number or name e If more than one caller is calling at any one time the number displayed will be that of the first call in the queue When this call is answered by one of the ringing Featurephones the number of the next call in the queue will appear on the Displays of the other ringing Featurephones e If your Featurephone is not ringing for the call you may examine the incoming call ID by selecting Examine I C Call The same information shown on the ringing Featurephones is then displayed To set up your system to display caller numbers received on Analogue lines CDS service If you subscribe to the Caller Number Display service from your Network Provider then you can program the system to display the caller s number on Analogue e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Lines e Press the Scroll Down Key amp until PSTN Programming is displayed e Select Analogue Programming e Press the Scroll Down Key amp until CDS detection is displayed e Select CDS detection e Select the Lines that have the CDS service enabled The Lines you select will have a _ displayed beside them Press the Hands Free Key to finish programming To assoc
89. m Programming Password If this option is selected from any other Extension the Display will show Programming Refused Again the default Programming Extension is Extension 20 e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password to access system programming For more information about system programming see page 90 43 BT Versatility Owners Manual Extension set up options 44 Background music This feature allows an extension to have music played over the speaker of a Featurephone while the extension is idle This background music is supplied only if there is an external music source connected to the system This background music is disconnected as soon as the user goes off hook or a call is presented to the extension e From your Featurephone press the Programme Key e Press the Scroll Down Key amp until Background Music is displayed e Select the required option Background music on or Background music off Press the Hands free Key to finish programming Do Not Disturb If your Extension is set to Do Not Disturb anyone trying to call you will receive a busy engaged tone If the person trying to contact you has a Featurephone Do Not Disturb Enabled will appear on its Display Call Back and Reminder Call ar
90. matically dial a number when they go off hook The number dialled can be an extension or an external number To have an extension dial a number automatically when the handset is lifted e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Extensions e Press the Scroll Down Key amp until Hot line is displayed e Select Hot line e Select the Extension from the Extension Menu e Enter the number to be dialled If you wish to dial an external number enter 9 or another Line access code before the external telephone number to select a Line Press the Hands free Key to finish programming Note When a Featurephone is programmed as a Hot Line no other facilities can be invoked after it is programmed As soon as you go off hook on the Featurephone the number is dialled Note A common application for the Hot Line feature is for a fax or modem The extension can be set to automatically select an exchange Line so the fax or modem does not have to dial 9 53 BT Versatility Owners Manual Incoming Call Handling on the BT Versatility 54 Assigning Extension names You may assign names to extensions When an extension receives an internal call its Display will show the calling extension name in the place of the calling extension number
91. n a three way conversation System Speed Dial list You can programme five hundred system speed dial numbers and names Users of the system may then access these numbers provided they are not restricted from dialling the number because of their Class of Service An option is provided to associate the numbers with line groups so that the numbers can be dialled over particular lines For a description of the Class of Service Override facility see the Call Restrictions section on page 55 In short this facility allows an extension to access all system speed dial numbers even though the Extension may be restricted from directly dialling a number depending on Class of Service If a number or an incoming call matches a number in the speed dial list the name in the list will be displayed BT Versatility Owners Manual Additional call features To add or delete a System Speed Dial number e Select the Directory Key 38 e Select System Entries e You are prompted for a password Enter the system programming password 1111 in default e Select the location and enter the number e When the number is entered select Confirm e You are then prompted to enter a name Do one of the following e Press Cancel if you do not wish to enter a name e Enter a name as described on page 13 e You are then prompted to select a line group In default all numbers are dialled over Group 1 which is accessed by dialling 9 Note Up to twen
92. n also be programmed via a standard system Featurephone However the Featurephone must be connected to the extension that is programmed to be the Programming Extension By default the Programming Extension is Extension 20 You access all system programming options via the Programme Key gt on the Featurephone connected to Programming Extension e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed The Scroll Up Y and Scroll Down amp Keys may be used to scroll between the various screens e Select System programming Selecting System programming from any Extension other than the programming Extension will result in the prompt Programming refused being displayed The following screen is displayed Enter system password Cancel e Enter the System Programming Password which is 1111 by default Note You can also enter system programming by dialling 1111 at the Programming Extension and selecting Send digits The following screen appears offering options to configure the overall system the extensions or the Lines Select option System Extensions Lines e Under System you will find the programming options that affect the system as a whole e Under Extensions you will find the programming options that affect the Extensions e Under Lines you will find the programming optio
93. n the Featurephones There are eight keys on the V8 16 on the V6 and 32 on the EXPANSION CONSOLE You can programme these keys to select lines Extensions features or speed dial numbers e From your Featurephone press the Programme Key e Press the Scroll Down Key amp until Key Programming is displayed e Select Key programming e Press the Programmable Key to be programmed A list of options appears on the Display e Select the required feature to be programmed onto the key Use the Scroll Down Key amp to scroll down to view the list of available features For example to programme the key with a speed dial number select the Individual digits option Press the Hands free Key to finish programming Note If you are programming the key to call an external number remember to precede the number with a 9 or an Outgoing Group code 760 769 to select an exchange Line To turn on Headset Mode When a headset is plugged in to the headset socket it is automatically detected and the option to turn the Headset mode on is displayed on the Display You can also turn Headset mode on and off via the Programme Key gt From your Featurephone press the Programme Key gt e Press the Scroll Down Key amp until Headset Mode is displayed e Select Headset mode BT Versatility Owners Manual Extension set up options e Select the required option Headset on or Headset off Onc
94. nal or External programmed for the Group are acted on as follows If Do Not Disturb is activated by an extension the phone is not called and the call is presented to another free Extension in the group BT Versatility Owners Manual Incoming Call Handling on the BT Versatility If all the Extensions in a Group activate Do Not Disturb the call is presented to Extension 20 Extension 20 cannot activate Do Not Disturb If the group is Busy and no extensions are logged in the call is queued to the group and Call Waiting is presented to all the Busy Extensions in the Group with Tone Protection turned off If the group is busy a programmable option is provided so that the call can either be rejected or Call Waiting presented See the Accept on Busy Option in ISDN programming in the Line Programming section Note Linear Hunting is when calls are always presented to the first available Extension in the Group Circular Hunting is when calls are always presented to the next available Extension in the Hunt Group Longest Idle is when calls are presented so that they are evenly distributed to all Extensions in the group Calls are presented to the free Extension with the longest time interval after handling an incoming call Group Programming This option is used to allocate Extensions and the Central Bell to groups and to designate the type of group a Ring Group or Hunt Group When a Group is programmed it can be associated
95. nd To set the automatic start and end times for Night Service The Automatic Night Service feature allows you to set two time bands in each twenty four hour intervals the system then automatically enters Night Service From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select System e Press the Scroll Down Key amp until Night Service is displayed e Select Night Service e Select Automatic on times e Select On Time 1 to set the first time the Night Service turns on automatically e Select On time 2 to set the second time the Night Service turns on automatically e Select the Automatic Off times and set the two times that Night Service is to turn off To manually turn on Night Service The Manual Night Service feature enables you to turn Night Service on or off manually When you turn Night Service on the Night Service ringing and Class of Service come into operation e At Extension 20 select Night Service 51 BT Versatility Owners Manual Incoming Call Handling on the BT Versatility 52 To have Night Service remain on over weekends The Weekend Service feature ensures that if Night Service is invoked on a Friday evening the switch remains in N
96. nd subscribe to the Network service Call Deflection the divert will take effect on the BT Network This has the advantage of no line being busy on the switch when the Divert is activated From a standard telephone the code to set and cancel the diversion is 732 To divert your calls to you while you are at another Extension The Follow Me feature allows you to set a call divert to another Extension after you have left your Extension e From the Featurephone answering the calls press the Scroll Down Key amp until Divert is displayed e Select Divert e Select Follow me You will be prompted to enter your Extension number and your Extension Lock Password Default Password is 123 Once these details are entered the diversion is activated Note Once set the Idle Menu on your own Extension will show the option Cancel Divert To cancel the Follow Me diversion select Cancel Divert Note Follow Me will not divert a call from an extension if the call has been previously diverted by Follow Me to that Extension From a standard telephone the code is 735 19 BT Versatility Owners Manual Getting started basic call features 20 To divert calls when your Extension is busy The Divert On Busy feature allows you to divert all your calls to ring at another Extension if your Extension is busy engaged Alternatively you can divert all external calls to an external
97. ndividual basis from interruption e When you are on a call select Tone protect on the Display From a standard telephone the code is R725 Reminder Call This feature enables you to set your Extension to ring at a given time To set your Extension to give you a Reminder Call at a given time e From the Idle Menu press the Scroll Down Key amp until Reminder Call is displayed e Select Reminder call e Enter the time in the 24 hour clock format for example 0930 for 9 30 am At the programmed time the Extension will give ten rings If not answered it will ring twice more at two minute intervals and will then cancel Note Alarm calls must be set daily and therefore cannot be set more than 24hrs ahead To review and cancel a Reminder Call e To review a Reminder Call select Reminder Call and the time set will be displayed Select Confirm to retain the programmed time If you wish to change the time select Change and enter a new time e To cancel the reminder call select Change followed by Confirm From a standard telephone the code 718 is used to set a Reminder Call and the code 718 is used to cancel it A standard telephone cannot query the Reminder Call time BT Versatility Owners Manual Extension set up options Extension Reset You can reset your Extension to cancel all the following features if they have been set e Do Not Disturb e Call Divert e Call Back e Displ
98. ne Programming section If the call is accepted the call is queued to the Extension and Call Waiting is activated Incoming Calls to a Ring Group When an Incoming call is presented to a Ring group all the free Extensions in the Group are called The call can then be forwarded to the Group Voice Box if one has been programmed for the Group All Diversions Internal or External programmed for the Group are acted on as follows If Do Not Disturb is activated by an extension the phone is not called If all the Extensions in a Group activate Do Not Disturb the call is presented to Extension 20 Extension 20 cannot activate Do Not Disturb If the group is Busy or no extensions are logged in the call is queued to the group and Call Waiting is presented to the Busy Extensions in the Group with Tone Protection turned off For calls on ISDN lines If the group is busy a programmable option is provided so that the call can either be rejected or Call Waiting presented See the Accept On Busy Option in ISDN programming in the Line Programming section Incoming Calls to a Hunt Group When an Incoming call is presented to a Hunt group the call rings a single Extension in the Group The Extension is selected depending on the Hunt option selected i e Linear Hunt Circular Hunt or Longest Idle The call can be forwarded to the Group Voice Box if one has been programmed for the Group All Diversions Inter
99. ng BT Versatility Owners Manual Call Logging To configure disconnected Extensions The system assumes that all available extension interfaces have devices connected to them If an extension interface does not have a device connected ensure correct system operation by disconnecting the extension interface in system programming as follows e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Extensions e Press the Scroll Down Key amp until Extension disconnect is displayed e Select Extension disconnect e Select the Extensions you wish to connect or disconnect Disconnected Extensions are denoted by a_ Press the Hands free Key to finish programming Note When a Featurephone is connected to an extension interface that is programmed as disconnected the Featurephone Display may appear as if the Featurephone is connected However when the handset is lifted a busy tone is heard and no options will be displayed To examine system passwords e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Extensions e Press the Scroll Down Key amp until Examin
100. nge Line e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Lines e Press the Scroll Down Key amp until Outgoing restriction is displayed e Select Outgoing restriction e Select the Line e Select the Extensions to be prevented from accessing that line A is displayed alongside those extensions that are restricted from accessing the line and a is displayed alongside those extensions that have access to the line Press the Hands free Key to finish programming To programme exchange lines to be used for incoming calls only e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Lines e Press the Scroll Down Key amp until Incoming calls only e Select Incoming calls only e Select the lines that are to be used for incoming calls only Lines programmed for incoming calls only will be indicated by a _ alongside Press the Hands free Key to finish programming BT Versatility Owners Manual Incoming Call Handling on the BT Versatility Outgoing Groups To programme Lines into groups for access using the codes 9 760 769 Exchange Lines
101. ns Select option Extension disconnect Permanent CLIR Permanent COLR Select option Restrict use of PA Port swapping Hot line Select option 25 50 Hz Ringing Reverse Cadence Keypad feedback BT Versatility Owners Manual Programming Reference The following table lists the available Extensions options with their defaults if applicable Feature Default Notes Name programming None programmed See page 54 Restriction classes All Extensions in Class 1 See page 55 e Day class of service e Night class of service Tone protect Extensions do not accept tone See page 46 Page protection Extensions accept paging See page 41 Open door restriction All Extensions enabled See page 70 3 1khz extensions Not programmed See page 86 Individual CLI stores No stores programmed See page 33 Sys speed no override No override programmed See page 56 Voice boxes Not programmed See page 60 Extension disconnect All Extensions connected See page 75 Permanent CLIR Not programmed See page 85 Permanent COLR Not programmed See page 86 No call logging Not programmed See page 71 External Diversion No trunk to trunk See page 85 Examine passwords See page 75 e Extension lock password Default 123 e Voicemail password Default 1111 e System Voicemail box Default 1111 Restrict use of PA All Extensions can make See page 41 announcements Tele secretary Tele secretary off S
102. ns that affect the incoming Lines BT Versatility Owners Manual Programming Reference System settings options If System is selected the following screens appear 1 2 3 4 5 6 93 BT Versatility Owners Manual Programming Reference 94 The following table lists the available System options with their defaults if applicable Feature Default Notes Time and date XX XX XX XX XX See page 52 Change password 1111 See page 74 Programming position Extension 20 See page 73 Night Service Not programmed See page 51 e Automatic on off times e Weekend service Music on hold Internal source See page 53 e Internal source e External source e Tone on hold e Silence Line key light Light flashing on hold See page 75 e Light flashing on hold e Light steady on hold Change greetings Default messages See page 68 e Auto attendant day e Auto attendant night e Courtesy service day e Courtesy service night See page 58 Call logging Call logging off See page 71 e Call logging off e Call logging on e Restricted call log on e Enable Xon X off e Print Log Timers e Recall on hold 30 seconds See page 81 e Recall on transfer 30 seconds e Divert on no answer 10 seconds e Courtesy delay 30 seconds e Open the door 5 seconds e Door Intercom ring 30 seconds duration 180 seconds e Call park 30 seconds e Ringback time duration 10 seconds e Auto attendant delay 10 seconds e System VM box delay 60 s
103. ntre BT Versatility Owners Manual Introduction to your BT Versatility system System options The following table details the various system options available Option Capacity Notes Analogue Lines 8 3 Lines total Digital Lines 2 ISDN Lines per Access 4 ADSL Interface 1 Via 10 base T interface on the Internet Module ISDN S bus interfaces 4 8 ISDN Basic Rate interfaces total Internal LAN 10 100 Base T 4 Port Supplied on the Internet Module switched hub Featurephones 32 Standard telephones 32 1 external 32 extensions plus one external extension extension Hybrid Extensions Featurephone or standard telephone 32 ISDN devices connected to S bus interfaces 32 8 per interface Programming Extension via standard Featurephone 1 Extension 20 default Operator Extension 1 Extension 20 Long line Extension 1 On the Options module Headset operation Yes Door Intercom 1 Door Open All Extensions Public Address Yes Central Bell Yes On the Options Module Outgoing Line Groups 11 Extension Groups 20 A total of 20 extension groups Hunt Groups is available Incoming Ringing Groups Courtesy Service Yes Extension Voice Mailboxes 32 Phantom Voice Boxes 10 Group Voice Boxes 20 Optional Voice Module must Customised Courtesy Service Yes be equipped System Voicemail box Service Yes Auto attendant Service Yes Speed Dial Common 500 Speed Dial
104. number if your extension is busy In this case internal calls will not be diverted but will be given the busy tone e From the Idle Menu press the Scroll Down Key amp until Divert is displayed e Select Divert e Select Divert when busy e Enter an internal number if you want to divert all your calls to another extension e Enter 9 followed by an external number if you want to divert calls to an external number A programming option is available to allow both internal and external calls or external calls only to be diverted externally e Select Confirm to accept the number To set a Divert on Busy from a standard telephone the code is 733 followed by the destination number Security Warning It is possible that an extension may misuse the External Divert facility The default setting is that no extension is allowed to set the facility Note When Divert On Busy is enabled on an extension to divert to an external number external incoming calls will divert but internal calls will not Note Diverting an external call to an external number ties up two exchange lines Such calls are called trunk to trunk calls Note If you have ISDN lines on the switch and subscribe to Call Deflection a Network Service the divert will take effect on the BT Network No line is busy on the switch when the Divert is activated To cancel a Divert on Busy diversion e From the Idle Menu select Divert e Select
105. numbers in the System and Personal Speed Dial lists and also allows convenient dialling of the BT Service Sales and Help Desk telephone numbers See page 25 for Speed Dial lists ISDN This key accesses ISDN services Expansion Console Extensions Up to 8 of the V16 Featurephone Extensions can be equipped with Expansion Consoles e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Extensions e Press the Scroll Down Key amp until Expansion Console Extensions is shown e Select Expansion Console Extensions e Select those Extensions which are to be equipped with Expansion Consoles Up to eight extensions may be selected A Power supply is used to provide the additional power needed for the additional 32 keys Backlit Display The V16 Featurephone can be backlit when the phone is being used The additional Power supply must be used to Backlight the phone 15 BT Versatility Owners Manual 16 Getting started basic call features Making and answering calls To make an external call e Lift the handset and select a free Line in one of the following ways e Press the Line Key 1 for Line 1 Line Key 2 for Line 2 and so on This is applicable only if the Programmable Keys are programmed as Line Keys which is the default p
106. o a parent PABX extension you must select a Line connected to the PABX and dial the extension number without any access digit s Note The system will take the access digits into account in deciding whether the extension is restricted from making the call according to its Class of Service that is an extension prevented from making external calls will be also prevented from making external calls through the parent PABX Both external numbers and PABX extension numbers may be entered into Personal and System Speed Dial lists When a speed dial number is selected for dialling the system checks whether the number is a PABX extension by checking the number of digits against the programmed extension number length If it is a PABX extension the system selects a PABX Group and if a Line is free dials the digits If the selected number is an external number the system attempts to select an exchange Line If one is available it dials the number without inserting the access digits If an exchange Line is not available a free PABX Line is selected and the access digits are automatically inserted If Redial is activated the number is redialled on the same group on which the original call was made To programme PABX Access digits e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System Programming is displayed e Select System programming e Enter the System Programming Password and sel
107. oice Mailbox e For information on how to divert calls see page 19 BT Versatility Owners Manual Using voicemail and other voice services To access your Voice Mailbox e Press the Message Key M e Select Voice messaging e Enter your Extension number which is your Voice Mailbox number e Enter your Voicemail Password 1111 by default followed by e You are presented with the Voice Messaging Control Menu The options displayed are Play Erase all messages Greeting Change Password Monitor and Cancel e Select the Display option you require Note To access a Group Mailbox enter the Group number 180 199 as the extension number To access a Phantom Mailbox enter the Phantom Box number 100 109 as the extension number To retrieve messages left in your Voice Mailbox If new voice messages have been left in your Voice Mailbox the Message Waiting Light located on the top right hand corner of your Featurephone will be on In addition the top line on your Featurephone Display will show New voice messages e Select New voice messages e Enter your Extension number e Enter your Voicemail Password which is 1111 by default followed by e Select Play The new messages are played Note Each message is timestamped to tell you when the message was received When all new messages are played you are informed of the total number of messages in your box Y
108. oicemail greeting access your Voice Mailbox by dialling the code 711 followed by your extension number Voicemail Password and BT Versatility Owners Manual Using voicemail and other voice services Then dial the following numbers to access your messages While listening to the Greeting e Dial 1 Playback commences at the first message e Dial 91 Change the outgoing greeting e Dial 92 Check the outgoing greeting e Dial 93 Delete the outgoing greeting e Dial 0 Change Voicemail Password When playback of messages has commenced e Dial Playback is paused e Dial 2 Save this message and move to the next message e Dial 3 Erase this message and move to the next message e Dial 4 Go back to the start of the message e Dial 5 Go back to the previous message e Dial 6 Erase all messages e Dial 7 Go back ten seconds e Dial 8 Go forward ten seconds Skip the time stamp e Dial 9 Forward the message to another extension e Dial 0 Return Call Automatically make a call to the caller who left the message this feature is not applicable when Mailbox is accessed remotely To monitor pick up callers as they speak to your Voice Mailbox You can operate your voicemail in Voicemail Monitor Mode In this mode when calls are diverted to your Voice Mailbox and your extension is free the call is relayed over the speaker of your Featurephone If you lift your handset you can intercept the call in which case no message is left in the Voice Mailbox
109. on e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Extensions e Select Examine passwords e Select Voicemail password e Select the Extension whose password you wish to examine The Voicemail Password of that Extension is briefly displayed on the top line of the Display Press the Hands free Key to finish programming To operate voicemail from a standard telephone Standard telephones can also be allocated Voice Mailboxes When a Voice box is allocated the Divert On No Answer is automatically set for the extension You can set Divert All Calls or Divert On Busy to the Mailbox as well by setting the Divert to 710 e 732 for Divert all calls e 733 for Divert on busy e 734 for Divert on no answer If your extension is equipped with a phone that can detect CDS information an indication will be given on the phone that you have new voice messages If your phone does not have CDS capability you should manually access your Voice Mailbox for messages BT Versatility Owners Manual Using voicemail and other voice services To access the Voice Mailbox dial the code 711 followed by your extension number Voicemail Password and Then dial the following numbers to access your messages While listening to t
110. ons from activating External Divert External Transfer and External Conference These features set up so called trunk to trunk calls e From the Programming Extension press the Programme Key e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Extensions e Press the Scroll Down Key amp until External Diversion is displayed and select e Select No trunk to trunk calls e Select the Extensions to be denied this feature Those Extensions denied the feature are indicated by a_ Press the Hands free Key to finish programming To move a faulty Extension If an extension interface becomes faulty you can swap its extension programming to a different extension Calls for the faulty extension will be routed to the new extension e From the Programming Extension press the Programme Key gt e Select System programming e Enter the System Programming Password and select Extensions e Press the Scroll Down Key amp until Port Swapping is displayed e Select Port swapping e Select the faulty Extension from the Extension list e Select the new Extension from the Extension list Press the Hands free Key to finish programming To Change ringing from 25 to 50 Hz This option allows the ringing frequency to be changed from the default 25Hz to 50 Hz on individual extensions e From
111. ou may skip the time stamp by dialling 8 which jumps forward ten seconds Forward a message from a system phone Extension A user can forward a message from their voice box to another voice box e While you are listening to the message select the Forward message option e Select the Extension to forward to from the menu on the phone In the forwarding voice box the forwarded message is considered as a message that has been heard by the user To automatically call the sender of a message The Return call feature allows a user to initiate a call to the sender of a message in their voice box e When you have listened to a message in the Voicemail select the Return Call option e The system initiates a call to that number Note To return calls to external callers the CDS service must be available on the lines 61 BT Versatility Owners Manual Using voicemail and other voice services 62 To record your own Voice Mailbox greeting Each extension which has been allocated a Voice Mailbox can record its own greeting This will be relayed to callers who are answered by the Voice Mailbox e At your Extension press the Message Key M e Select Voice messaging e Enter your Extension number when prompted e Enter your Voicemail Password 1111 by default followed by e Select Greeting e Select Record greeting e Speak to record a personalised greeting when prompted e Press Confirm Pre
112. ou must contact your Network Provider and subscribe to these services before their functionality is available to the BT Versatility The Calling Line Identity Presentation CLIP service provides that when you receive an incoming call on your ISDN lines the caller s number is presented to the BT Versatility This number or name if a name has been associated with the number is displayed on all Featurephones programmed to ring It is also displayed on any standard phones capable of detecting CDS In addition you can store caller numbers dial stored numbers and route incoming calls to extensions based on the caller number provided For information on using these features see page 32 Your number will also be presented to the person you are calling on an ISDN line if they subscribe to the CLIP service The Calling Line Identification Restriction CLIR service allows you to restrict the network from presenting your number The Connected Line Identification Restriction COLR service prevents the transmission of your number to the caller when you answer a call Contact your Network provider for further information To prevent your number being sent on an individual call MSN DDI numbers are also sent to the network as the Calling Line Identity for presentation to the called party You can prevent your number being presented to the called party as follows e Press the ISDN Key e Select Set CLIR e Enter the number you wish to call
113. p To activate the Manager Secretary feature it is necessary to first combine the Manager and Secretary Extensions When the Manager Secretary combinations are programmed the Secretary may answer calls ringing on the Manager s Extension by pressing a key on which the number is programmed Other standard features include programming a Dedicated Line for the Manager so that no other Extension may make or receive calls on that Line You can program the Manager s Extension with a key for paging or calling the Secretary s Extension and you can program the Manager s Extension to Divert All Calls to the Secretary To set up Manager Secretary combinations e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Extensions e Press the Scroll Down Key amp until Manager secretary is displayed e Select Manager secretary e Select the Secretary Extension When selected the menu changes to allow you to select the Manager Extension s e Select the Manager Extension s Manager Extensions will be indicated by a _ alongside If the Extension has been combined previously with a Secretary the existing Manager Extensions will be indicated with a _ Selecting an extension with a _ will remove that Extension as a Manager of that Secretary Pres
114. played e Select System programming e Enter the System Programming Password and select System e Press the Scroll Down Key amp until PA amplifier is displayed e Select PA amplifier e Select PA equipped e Select the Extension to which PA system is connected Press the Hands free Key to finish programming To make an announcement over a Public Address system If there is a Public Address PA system connected to your BT Versatility any Extension can make an announcement over the PA system e From the Idle Menu press the Scroll Down Key amp until Paging is displayed e Select Paging e Select Public Address and make your announcement The announcement can last a maximum of fifteen seconds Note Do not hang up if you want the paged party to be able to respond directly to your page From a standard telephone the code is 720 To respond to a page over the PA system If you have been paged over the PA the PA Answer feature puts you in direct contact with the paging Extension provided that the person who paged you has not replaced the handset e When you are paged select Answer page on the nearest Featurephone and you will be connected to the paging Extension From a standard telephone the code is 717 To make an announcement over the speakers of all Featurephones The Internal Paging feature allows any Extension to make an announcement over the speakers of all Featur
115. r Select the extensions for the forced operation e Select Exit if all extensions have the choice of entering the code or not Entering Account Codes Optional mode Entering the code prior to making a call When Account Codes is programmed the Featurephones idle menu has the Prompt Enter Account code displayed e Select Enter account code e Enter a four digit code e A free line is presented and dial tone returned e Dial the external number as normal For a standard phone the code is 791 followed by the four digit code Entering the code during a call When Account Codes is programmed the Featurephones in call menu has the Prompt Enter Account code displayed e Select Enter account code The call is placed on hold e Enter a four digit code e The call is automatically reconnected For a standard phone the code is R791 followed by the four digit code Entering the code after a call If a code has not been entered either prior to or during a call the option to do so is displayed on the Featurephone for 10 seconds after the call is completed e Select Enter account code e Enter a four digit code For a standard phone the code is 791 followed by the four digit code Note If the user places a second call to invoke External Consultation External Transfer or External Conference an account code cannot be entered for the second call Entering Account Codes Forced mode In this mode the extension mus
116. r BT Versatility If your system is equipped with a Voice Module a number of other voice services are available These services are Voice Mailboxes System Voicemail box Auto attendant and customisation the Courtesy Service greeting Courtesy Service This service is available with a standard greeting on all systems If the system is equipped with a Voice Module you can customise the greeting When the Courtesy Service feature is activated on an exchange Line callers to the system are answered automatically with a greeting after a programmable period If a call rings in during Day Service and is not answered manually within the programmed time 30 second default the call is automatically answered with the following message Thank you for calling Your call will be answered shortly Please hold If a call rings in during Night Service and is not answered manually within the programmed time 30 second default the call is automatically answered with the following message There is no one available to take your call at the moment Please call back again during office hours While the message is being returned the call continues to ring as an incoming call until an extension answers it If the call is not answered within three minutes it is automatically disconnected A programming choice is given to select the source for the message the internal source or the Voice Module source if you have a Voice Module fitted
117. r the following pre recorded greeting Thank you for calling If you know the extension number you wish to contact please dial the number If you require assistance please wait or dial 9 When the system is in Night Service the caller will hear the following pre recorded greeting Thank you There is no one available to handle your call at the moment If you wish to contact a particular extension please dial the number You can customise these greetings 67 BT Versatility Owners Manual Using voicemail and other voice services 68 The caller then dials the extension number required The caller s telephone must be in tone dialling mode The system will wait ten seconds for the caller to dial the first digit and a further four seconds for the second digit If the digits are not received within that time or an incorrect extension number is dialled the call will ring in as a normal incoming call When the caller enters the extension number correctly the extension will ring If it is not answered within thirty seconds the call will be presented as a normal incoming call If the extension is busy the call will be presented as a normal incoming call If a call is received on an Auto attendant Line when the voicemail system is busy the call will ring as a normal call If the voicemail system becomes free before the call is answered the Auto attendant feature is activated and the call is automatically answered and the
118. rface are denoted by a Select an Access to change its setting Press the Hands free Key to finish programming To configure an ISDN Access to work with a PABX e Select ISDN PABX e Select the required Access Press the Hands free Key to finish programming BT Versatility Owners Manual Setting up and using ISDN Accept on Busy The switch can be configured to accept calls offered from the network for busy extensions or to reject those calls The default is that calls are accepted and Call waiting is offered to the extension To configure ISDN Accesses with a Directory MSN e Select Directory MSNsv e Select the required Access e Enter the required MSN e Select Confirm Press the Hands free Key to finish programming To programme MSNs to ignore This option allows the switch to ignore calls to particular MSN numbers This is done for numbers that are to be answered by other devices operating on an S bus in parallel with the Versatility Up to 10 numbers can be entered e Select MSNs to ignore e Select the index 01 10 e Enter the required MSN e Select Confirm Press the Hands free Key to finish programming Call Deflection This option is set on if the Call Deflection Network service is provided on the ISDN lines When activated external call diversions set up by extensions are diverted using the Network deflect service 89 BT Versatility Owners Manual 90 Programming Reference
119. rieve messages left on the System Voicemail box Messages stored on the System Voicemail box can be retrieved from any Extension When messages have been left the Message Waiting Light on Extension 20 will be lit and the Ans machine messages will appear on the top line of the Display e Select Ans machine messages e Enter 0 as the Extension number e Enter the Voicemail Password and select the option you require Note Extension 20 can have its own Voice Mailbox accessed by using Extension number 20 The System Voicemail box has its own Mailbox accessed by using Extension number 9 Both can have their own Voicemail Passwords To retrieve System Voicemail box messages remotely e Dial in on an Auto attendant Line See page 67 for information on the Auto attendant feature e When you receive the Auto attendant greeting dial 711 followed by Extension number 9 the System Voicemail box Voicemail Password and Auto attendant The Auto attendant feature allows callers to ring directly through to an extension provided that they know the extension number of the person they wish to contact A Voice Module must be installed for this feature to operate The service is available on both Analogue and ISDN lines When the caller telephones in on a Line programmed for Auto attendant the call will be answered by the system within a programmed time ten seconds by default When the system is in Day Service the caller will hea
120. rogramming e Dial 9 to select a Line from Outgoing Group 1 e Dial 760 769 to select a Line from Outgoing Groups 2 to 11 respectively e Dial the telephone number you require Digits are sent to line as they are dialled Note If you do not lift the handset then you may enter digits in Pre dial mode digits will not be sent for processing until you either lift the handset press the Hands free key or select Dial from the Display You can edit the number you have entered prior to sending to the line by using the left hand Keypad Edit Key located below the keypad Note If you are entering an external number in Pre dial mode enter 9 760 769 to have a line selected when you send the digits for processing To make an internal call You can place an internal call in one of the following ways e Select the Internal Call option on the Display and select the desired Extension from the list e Dial the Extension number 20 51 or 52 for the External extension and select Dial e Lift the handset and dial the Extension number The Display will show the Extension number or if programmed the Extension name From a standard telephone go off hook and dial the Extension number To call an extension group You can call any of the 20 extension groups in one of the following ways e Select the Internal call option on the Display and select the desired group from the group list which is located un
121. s in order for calls to be made e Line 1 is switched to Extension 26 e Line 2 is switched to Extension 27 e Line 5 is switched to Extension 34 e Line 6 is switched to Extension 35 e Line 9 is switched to Extension 42 e Line 10 is switched to Extension 43 e Line 13 is switched to Extension 50 e Line 14 is switched to Extension 51 Note ISDN lines are not switched A Battery Backup Unit must be provided if ISDN service is required during a power failure Connecting the Battery Ensure the battery switch on the BBU unit is turned off e This switch does not turn off the mains supply The mains is AN disconnected by unplugging the mains cord e Insert the battery into the battery cavity in the CCU e Connect the cables from the battery charger to the battery ensuring that the cables are connected correctly Red cable to Red battery terminal Black cable to Black battery terminal e Turn the battery charger switch on e Reconnect the mains Led Indicators A status LED on the BBU is provided e GREEN indicates the unit is running from mains power and the battery is charging or fully charged e ORANGE indicates the unit is running off the battery e RED indicates that the battery is discharged e Flashing RED indicates the battery is disconnected and the switch is running from the mains 57 BT Versatility Owners Manual 58 Using voicemail and other voice services A Courtesy Service greeting is available as standard on you
122. s the Hands free Key to finish programming To programme a key to answer the Manager s calls With this feature set the Secretary can answer calls ringing on the Manager s Extension by pressing a key The Manger Secretary combination must be programmed for this to operate The key will also offer the standard features available when a Programmable Key is programmed to ring an extension That is the Secretary can call the Manager while the Manager s Extension is idle by pressing the key Also the Secretary can see the status of the Manager s Extension from the key light lit if the Extension is busy and flashing if ringing e From the Secretary s telephone press the Programme Key e Press the Scroll Down Key amp until Key Programming is displayed e Select Key programming e Select the Programmable Key you want to programme e Select Extensions e Enter the Manger s Extension number e Select Confirm Press the Hands free Key to finish programming BT Versatility Owners Manual Additional call features To dedicate an exchange Line to a Manager s Extension e From the Programming Extension press the Programme Key e Select System programming e Enter the System Programming Password and select Lines e Select Outgoing restriction e Select the Line to be dedicated to the Extension e The Extension Menu is presented Select the Extensions as necessary to leave
123. sented Calling Line Identity CLI services are ISDN services available on ISDN lines If you subscribe to this service your network sends the telephone number of callers to the BT Versatility provided the caller has not elected to restrict the network from presenting their number This number or name if a name has been associated with the number is displayed on the ringing Featurephones The CLI information is also shown if the Extension is equipped with a standard phone which supports the CDS service Note Your number will also be presented to persons you call on ISDN lines unless you restrict your number from being presented Refer to page 102 for information on how to restrict your number being displayed for calls made over ISDN lines As well as displaying the numbers of callers your BT Versatility allows you to associate names with caller numbers and display the names in place of the numbers BT Versatility Owners Manual Additional call features How a caller number is displayed at your Extension e The caller s number will appear on the Display of all Featurephones programmed to ring for incoming calls e If a name is associated with the number in either the system speed dial store or the CDS store the name will be displayed e A caller may choose to withhold their identity In this case the Display will show Number Withheld instead of the caller s number or name e If the number information is not availab
124. sion Ringback time duration This is the time an extension will ring when Ringback has been invoked Ans Machine delay This is the time that elapses before an unanswered incoming call is presented with the System Voicemail box greeting Auto Attendant delay This is the time that elapses before an unanswered incoming call is presented with the auto attendant greeting Programmable message length This is the maximum length of a message left in a Mailbox or a Greeting for a Mailbox Auto Attendant or Courtesy service To reset your system There are two system reset options available a warm and a cold reset From the Programming extension press the Programme Key e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select System e Press the Scroll Down Key amp until Reset options is displayed e Select Reset or Reset to default CAUTION These are complete system resets not individual extension resets Selecting Reset warm reset will reset the system and cut off all established calls Selecting Reset to default cold reset will reset the system cut off all established calls and remove all programming from the system BT Versatility Owners Manual Setting up and using ISDN If your BT Versatility is equipped with ISDN access there are a number of additional features ava
125. sion dial a number automatically when the handset is lifted 53 Assigning Extension names 54 To assign a name to an extension 54 Class of Service 54 To set up Class of Service access tables 55 To restrict Extension outgoing calls during the day 55 To restrict Extension outgoing calls during the night 55 To allow Extensions use System Speed Dials overriding call restrictions 56 Power failure options 57 To provide battery backup 57 Battery Alarm 57 To make outgoing calls following a power failure 57 Connecting the battery 57 Using Voicemail and other voice services 58 Courtesy Service 58 To have callers automatically receive a Courtesy greeting 58 To change the ringing time before calls receive the Courtesy greeting 59 To have callers receive a customised Courtesy greeting 59 To record a customised Courtesy greeting 59 BT Versatility Owners Manual Contents Voicemail 59 Voicemail common parameters 59 Voicemail Capacity 60 To turn on your Voice Mailbox 60 To access your Voice Mailbox 61 To retrieve messages left in your Voice Mailbox 61 Forward a message from a system phone Extension 61 To automatically call the sender of amessage 61 To record your own Voice Mailbox greeting 62 To replay the Voice Mailbox greeting 62 Transferring calls to Voice Boxes 62 To retrieve your Voice Mailbox messages remotely 62 To monitor pick up callers as they speak to your Voice Mailbox 63 To change your Voicemail Password 64
126. ss the Hands free Key to finish programming Timers Range Default setting Recall on hold 001 1800 90 seconds Recall on transfer 001 180 90 seconds Divert on no answer 01 30 11 seconds Courtesy delay 01 30 30 seconds Open the door 01 30 5 seconds Door Intercom ring duration 01 30 30 seconds Call park 001 600 180 seconds Ringback time duration 01 30 30 seconds Answer machine delay 01 30 10 seconds Auto Attendant delay 01 30 10 seconds Programmable message length 30 180 120 seconds Recall on Hold This is the time that elapses before a call which has been placed on hold rings back the extension that put the call on hold Recall on transfer This is the time that elapses before a call which has been transferred and not answered rings back the extension that attempted the transfer Divert on no answer This is the time that elapses before a call ringing at an extension with Divert On No Answer set is diverted 81 BT Versatility Owners Manual Call Logging 82 Courtesy delay This is the time that elapses before an unanswered incoming call is presented the courtesy message Open the door This is the time that the Doorstrike relay will remain open following activation Door Intercom ring duration This is the time that extensions will ring when the Door Intercom is pressed Call Park This is the time that elapses before a call placed on Call Park rings back the parked call exten
127. ss the Hands free Key to finish programming To replay the Voice Mailbox greeting e At your Extension press the Message Key M e Select Voice messaging e Enter your Extension number when prompted e Enter your Voicemail Password 1111 by default followed by e Select Greeting e Select Replay greeting The greeting will then be replayed for you Transferring calls to Voice Boxes You can transfer calls to any Voice Box without calling the extension e When you are on a call select Transfer to VM e The menu is updated showing those Extensions equipped with voice boxes Select the Extension e Select Transfer or replace the handset To retrieve your Voice Mailbox messages remotely In order to access your Voice Mailbox remotely you must have your calls diverted to your Voice Mailbox and have either a Line programmed to ring directly at your extension or have a Line programmed with the Auto attendant service See page 67 You can also have your call transferred to your voice Mailbox e If a Line is programmed to ring directly at your extension and your Voice Mailbox is turned on dial the Line number e If you do not have a Line ringing directly to your extension dial in on an Auto attendant Line and when you receive the Auto attendant message dial your extension number e Call in on a line which you know will be answered and have the call transferred to your Mailbox e When answered by your v
128. t enter the Account code before making an external call When Account Codes is programmed the Featurephones idle menu has the Prompt Enter Account code displayed e Select Enter account code e Enter a four digit code e A free line is presented and dial tone returned e Dial the external number as normal For a standard phone the code is 791 followed by the four digit code Note If the user attempts to select a line or make an external call in any other way invalid tone is returned Note An extension in Forced mode cannot make a second call to set up an External Consultation Transfer or Conference If they wish to make a second call while on a call they must place the first call on System hold and then place the second call after they enter an account code or the second call BT Versatility Owners Manual Additional call features PABX Mode The BT Versatility can be set through system programming to operate in either PABX or Key System Mode of Operation The switch works in Key System Mode by default When PABX Mode of Operation is selected a number of changes are made to the operation of the system Line appearances on Featurephone keys Line keys programmed on the phone are not associated with particular lines When a line key is selected on a phone the line light is lit only on the phone selecting the line Making external calls when in PABX mode External calls can be made e By dialling the line access digit
129. tension and get a busy engaged tone stay off hook and when the called Extension becomes free it will start ringing Call Waiting from another Extension If you get a busy tone when you call an extension you can alert the busy Extension that you wish to contact provided the Extension is not protected against receiving Call Waiting tones See page 46 An audible tone will sound on the called Extension and the message Call wait Ext xx will appear on its Display Options to accept the call are offered on the display To present a busy Extension with a Call Waiting tone e Select Waiting tone on the Display when a busy tone is returned from an extension From a standard telephone the code is R8 To accept a waiting call If another Extension presents you with Call Waiting this will be indicated on your Display and you will hear the Call Waiting tone provided your Extension is not protected against Call Waiting tones e Select one of the options presented on the Display Note If you ignore the Call Waiting tone for a short period the Call Waiting offer is rejected and the calling telephone is presented with the message Call Waiting Rejected Call Waiting from External Calls If you are on a call and your Extension is presented with an external call you will hear a Call Waiting tone provided your Extension is not protected against Call Waiting tones The Line the call is on will be indicated on your Display If you
130. the manager s Extension the only extension with a Press the Hands free Key to finish programming To programme a key to page the Secretary s Extension directly This programmes a key on the Manager s Extension that when pressed calls the Secretary s Extension which automatically answers the call allowing the Manager to speak over the Secretary s Extension speaker e From the Manager s Extension press the Programme Key e Press the Scroll Down Key amp until Key Programming is displayed e Select Key programming e Select the Programmable Key you want to programme e Press the Scroll Down Key amp until Voice call is displayed e Select the Voice call option e Select Enter data and enter the Secretary s Extension number e Select Confirm Press the Hands free Key to finish programming Note The Secretary Extension must be programmed to receive Call Waiting tones See page 45 To programme a key to call the Secretary s Extension directly With this feature set the Manager can call the Secretary while the Secretary s Extension is idle by pressing the key Also the Manager can see the status of the Secretary s Extension from the key light lit if the Extension is busy and flashing if ringing e From the Manager s Extension press the Programme Key e Press the Scroll Down Key amp until Key Programming is displayed e Select Key programming
131. the Programming Extension press the Programme Key gt e Select System programming e Enter the System Programming Password and select Extensions e Press the Scroll Down Key amp until 25 50 Hz ringing is displayed e Select 25 50 Hz ringing e Select the extensions to ring at 50 Hz The default is that all extensions are set for 25 Hz ringing Inverting ringing cadences The external and Internal ringing cadences can be interchanged on an extension by extension basis BT Versatility Owners Manual Call Logging e From the Programming Extension press the Programme Key gt e Select System programming e Enter the System Programming Password and select Extensions e Press the Scroll Down Key amp until Inverted Ringing is displayed e Select Inverted Ringing Select the extensions that require the cadences changed Flexible numbering The extensions numbers Line access digits and first digit of the feature codes can be changed This allows systems with DDI Numbers to have their extension number reflect the DDI number When the extension numbers are changed they can only be of 3 or 4 digits e From the Programming Extension press the Programme Key gt e Select System programming e Enter the System Programming Password and select Extensions e Press the Scroll Down Key amp until Flexible numbering is displayed e Enter the number length from 3 or
132. til System programming is displayed e Select System programming e Enter the System Programming Password and select Lines e Select Incoming Ringing e Select the line or Access e Select Day Night or Day and Night e If the Line is to ring an individual Extension select extension and then the required extension If the Line is to be presented to a group select Group and then the required Group The default is that all lines and Accesses ring Group 1 in both Day and Night Modes 49 BT Versatility Owners Manual Incoming Call Handling on the BT Versatility 50 Fax Line Extension If your BT Versatility is equipped with standard Analogue lines and you wish to use a fax machine it is recommended that one of the Analogue lines is allocated as a fax line with the number publicised accordingly Firstly Programme the switch to route all calls received on this Line directly to an Individual Extension and equip this Extension with your fax machine The Line will also be available to make outgoing calls as normal You can then restrict the number of Extensions that have access to this Line for making calls to ensure that the Line is generally available to receive faxes Restricting outgoing calls This feature lets you decide which lines each Extension can access for outgoing calls By default all Extensions have access to all lines To restrict an extension from accessing a particular excha
133. tion are available to configure ISDN on your system It is recommended that you do not change the existing settings To access ISDN configuration options e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Lines e Press the Scroll Down Key amp until ISDN Programming is displayed e Select ISDN programming Follow on with the procedures below as required To configure ISDN Accesses as Point to Point or Point to Multipoint e Select P gt P or P gt MP Point to Point or Point to Multipoint e The ISDN Access menu will be presented Point to Point Accesses are denoted by a _ Point to Multipoint accesses are denoted by a Select an Access to change its setting Press the Hands free Key to finish programming Note Changing this setting will cause the system to reset warm reset This will cause all calls to be disconnected Note Your BT technician will ensure your ISDN Accesses are correctly configured as P P or P MP If the setting does not match the ISDN network setting you will be unable to receive and make calls To configure ISDN Accesses as T or S interfaces e Select T or S interface e The ISDN Access menu will be presented Accesses configured as a T interface are denoted by a _ Those configured as an S inte
134. ty four digits may be stored in any location A name of up to ten characters including spaces can be used for each entry Note When programming a speed dial number you may insert a pause of 1 5 seconds between digits by selecting Pause on the display To dial a System Speed Dial number e Press the Directory Key 88 e Select System speed dial e Enter the first letter of the name or scroll through the entries to find the entry you want e When you have selected the number or name you want a free line is automatically selected and the number is then dialled Note If some numbers are entered without names they are presented at the end of the list From a standard telephone dial one of the System Speed Dial location codes 8001 8500 Setting Display Messages This feature enables you to leave a Display Message that will be seen by any Featurephone calling your Extension You can also set a Display Message on a standard telephone but you cannot check the content To set a message to be displayed to internal callers e Press the Message Key M e Select Display Messaging e Select the message to be displayed from the message menu e The message menu offers you the choice of eight pre programmed messages You can add extra text to all messages by selecting the Enter data option Message 9 is blank so you can enter your own message 29 BT Versatility Owners Manual Additional call features
135. umber programmed by the extension Security Warning It is possible that an extension may misuse the Network Deflect facility Using ISDN to the desktop The BT Versatility can be equipped with an interface to an internal ISDN bus which allows ISDN devices to use your system ISDN lines When the BT Versatility is equipped with 32 extensions four internal ISDN buses can be provided Each of the ISDN buses can be equipped with up to eight ISDN devices Four of these can be powered from the BT Versatility the remaining four if equipped must be independently powered Eight extension numbers are allocated to each ISDN internal bus interface The first interface is allocated extensions 110 117 and the second is allocated extensions 120 127 the third is allocated extensions 130 137 and the fourth is allocated extensions 140 147 Incoming data calls are presented to an internal ISDN bus when one its ISDN extension numbers is programmed in the ringing group If an appropriate device is connected to the internal bus the call will be presented to it For example if you connect an ISDN fax machine to the first S bus interface of your system and programme an MSN number to ring extension 110 directly then callers can use this MSN number to send you ISDN faxes 87 BT Versatility Owners Manual Setting up and using ISDN 88 Configuring ISDN on your system ISDN programming options set by your BT technician during installa
136. ur Extension 44 To unlock your Extension 45 To make a call from a locked Extension 45 To change your Extension Lock Password 45 To examine Extension Lock Passwords 45 Call Waiting tone protection 46 To programme an extension to receive Call Waiting tones 46 To protect an individual call from Call Waiting tones 46 Reminder Call 46 BT Versatility Owners Manual Contents To set your Extension to give you a Reminder Call at a given time 46 To review and cancel a Reminder Call 46 Extension Reset 47 To reset your Featurephone 47 Incoming call handling on the BT Versatility 48 General 48 Incoming Calls to Individual Extensions 48 Incoming Calls to a Ring Group 48 Incoming Calls to a Hunt Group 48 Group Programming 49 Associating Lines with Groups or Extensions for Incoming Ringing 49 Fax Line Extension 50 Restricting outgoing calls 50 To restrict an extension from accessing a particular exchange Line 50 To programme exchange lines to be used for incoming calls only 50 Outgoing Groups 51 To programme Lines into groups for access using the codes 9 760 769 51 Day Service Night Service 51 To set the automatic start and end times for Night Service 51 To manually turn on Night Service 51 To have Night Service remain on over weekends 52 Setting the time and date 52 To set the time and date on the system 52 Hold options 53 To supply music tone or silence to callers on hold 53 Hot Line 53 To have an exten
137. ures and configuration options The Programming Reference on page 90 provides an overview of all Extension and system programming options Finally the Table of Contents is the easiest way to find information on a specific topic BT Versatility Owners Manual Introduction to your BT Versatility system 10 Introducing the Featurephones There are two Featurephones the V16 and V8 Both of the Featurephones are highly featured display telephones for use with your BT Versatility system Both feature a 4 line Display that contains prompts and menus with selectable options This unique menu driven interface makes the system simple to use and no codes are needed to programme and activate features Both Featurephones are equipped with a Data port positioned on the left hand side of the phone This Data port is used primarily for a modem from a PC to directly connect to the extension System settings are also programmed via a Featurephone using the intuitive menu driven interface without the need for special codes The V8 Featurephone has eight Programmable Keys which are pre programmed to access Exchange Lines and four Function Keys that group frequently used features The V16 Featurephone has sixteen Programmable Keys which are pre programmed to access Exchange Lines and four Function Keys which group frequently used features The V16 can also be equipped with a Expansion Console providing an additional 32 programmable
138. wish to activate the feature Those extensions allowed to dial System Speed Dial numbers not normally appropriate to their Class of Service are indicated by a_ Press the Hands free Key to finish programming Note Numbers on an extension s Personal Speed Dial list cannot override the Class of Service restriction of the extension BT Versatility Owners Manual Incoming Call Handling on the BT Versatility Power failure options To provide battery backup Your BT Versatility can be equipped with an optional Battery Backup Unit BBU When equipped full operation of the BT Versatility is provided for at least one hour in the event of a power failure If your system is equipped with ISDN access it is recommended that this BBU be installed as calls can be received and made on the ISDN lines if power fails Battery Alarm If your system is equipped with a Battery a message Battery Alarm is displayed on Extension 20 if the system is running on the Battery If you are not aware that the normal power has failed check the switch is plugged in To make outgoing calls following a power failure In the event of a mains power failure with the system not equipped with a BBU Analogue exchange lines are switched automatically to particular extensions and calls can be made and received on these lines until the power is restored The Featurephone will not work when power has failed so these extensions must be connected to standard telephone
139. words 75 To configure Line Key Lights 75 To prohibit trunk to trunk calls on an extension 76 To move a faulty Extension 76 BT Versatility Owners Manual Contents To Change ringing from 25 to 50 Hz 76 Inverting ringing cadences 76 Flexible numbering 77 To configure Analogue Lines 79 To programme Loop Calling on Analogue system Lines 79 Programming Guarded Clear 79 Programming CDS Detection 80 Programming Tone Dialling 80 Programming Disable dialtone Detect 80 To set system timers 81 To reset your system 82 Setting up and using ISDN 83 Multiple Subscriber Numbering MSN Direct Dialling In DDI 83 To programme DDI numbers with names and have them ring Extensions 84 To programme MSN numbers with names and have them ring Extensions 84 Multiple Call Handling 84 Calling Line Identity CLI services 85 To prevent your number being sent on an individual call 85 To prevent numbers being sent on all Extension calls 85 To prevent numbers being sent when answering a call on all Extensions 86 To programme Extensions to have a minimum 3 1kHz bandwidth 86 Tele secretary 86 To allow an extension see who an incoming call is for 87 Network Deflect 87 Using ISDN to the desktop 87 Configuring ISDN on your system 88 To access ISDN configuration options 88 To configure ISDN Accesses as Point to Point or Point to Multipoint 88 To configure ISDN Accesses as T or S interfaces 88 To configure an ISDN Access to work with a
140. x You can use it if you are not answering calls at lunch or at night or simply want to record messages from callers If desired you can have this feature on permanently so that calls which are not answered for a programmable period are answered by the System Voicemail box The greeting may ask callers to dial an extension number in which case the call will be transferred through to that extension Note If a call is received when the Voice Module storage is full it will not be possible to store any further messages In this case the following standard greeting will be given to the caller There is no one available to deal with your call at the moment If you wish to contact a particular extension please dial the number 65 BT Versatility Owners Manual Using voicemail and other voice services 66 To turn the System Voicemail box on and off e At Extension 20 press the Scroll Down Key amp until System VM box is displayed e Select System VM box to turn the System Voicemail box on Deselect System VM box to turn the System Voicemail box off To programme Lines to be answered by the System Voicemail box e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Lines e Press the Scroll Down Key amp until System VM box is d
141. y default all Featurephones may be paged You can page protect each Featurephone to prevent it from being paged from either Announcements or Voice Calls e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Extensions e Select Page protection e Select the Extensions you wish to protect A _ will be displayed beside protected Extensions Press the Hands free Key to finish programming To prevent Extensions from using the Public Address system e From the Programming Extension press the Programme Key gt e Press the Scroll Down Key amp until System programming is displayed e Select System programming e Enter the System Programming Password and select Extensions e Press the Scroll Down Key amp until Restrict use of PA is displayed e Select Restrict use of PA e Select the Extensions you wish to prevent from using the PA system A _ is displayed beside the Extensions that are restricted Press the Hands free Key to finish programming 35 BT Versatility Owners Manual Additional call features 36 Manager Secretary The Manager Secretary feature is a set of programming options used to maximise the efficiency with which two people work together It is typically used for a manager secretary partnershi
142. y when in Hands free Mode e To adjust the handset receiver volume press the Volume Key when in Handset Mode e To adjust the ringing volume press the Volume Key when the Featurephone is ringing Note The Volume level increases decreases by one step for every press of the Volume Key Using the Secrecy Key The Secrecy Key can be pressed when you are using the handset or in Hands free Mode When pressed the other person on the call cannot hear you The Secrecy Key has a red light which is lit when Secrecy is active The Ringing Message Waiting Light There is a red light on the top right hand corner of the Featurephone This light flashes when there is an incoming call It also lights up when a voice message has been left in your Voice Mailbox BT Versatility Owners Manual Introduction to your BT Versatility system Using the Function Keys There are four Function Keys located directly above the Featurephone Display Particular features are grouped under these keys as follows Programme gt This key accesses the options available to customise your Featurephone settings It also accesses system programming from the Programming Extension only See page 42 for Customising your Featurephone and page 43 for system programming access Message This key accesses Voicemail and Display Messaging features See page 59 for Voicemail and page 29 for Display Messaging Directory A This key allows you to programme and dial
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