SX-595 End User Guide Hospitality
Contents
1. The control lock allows you to change between the various functions on the till The till is equipped with nine positions To change the position use the owner s key marked with OW manager s key marked with MA and the operator s key marked with OP OP Key for Operator can access L and R positions MA Key for Manager can access P1 L R X1 V and Z1 positions OW Key for Owner can access all key positions The following table shows the modes the cash register is equipped with Mode Functions P1 Program 1 Used to program Date Department PLU Tax mode etc L Lock mode Used to lock the cash register This position disables all operations R Register mode Used to process sales transaction Read mode X1 Used to read and print the Sales Reports T Used for training the operator V Void mode Used to void the registration Z1 Reset mode Used to reset and print the Sales Reports X2 Periodical read Used to print periodicals information report mode Z2 Periodical reset Used to read and reset the periodical sales mode information P2 Program 2 Used to program SYSTEM FLAG KEY ees LAYOUT TRANSACTION NAME etc System mode is accessible from the P2 mode PAPER ROLLS Installing the Paper Rolls into your SX 595 e Your cash register comes fitted with 2 thermal printers which use 58mm paper rolls oe sino2. DATE amp TIME SETTINGS Insert the manager program key MA in the control lock and turn to the P1 program position Press the down arrow once to date and press enter To set the date enter as year month day format Example For 16 June 2010 DATE 20100616 Enter Key To set the current time use 24 hour format Example To set 10 15 AM TIME 1015 Enter Key 12 BASIC SALE To complete a basic sale enter the desired amount and press the relevant Department PLU Key then use the Sub Total Key to display the amount of the transaction You can then enter the amount of money tendered amp the relevant tender type to complete the sale The example below shows an amount of 5 00 being entered into Department 9 Sub Totaled amp Cash of 10 00 being paid The till will then issue a receipt and indicate the change due In this case it would be 5 00 SPLIT PAYMENT Split payment can be used if required Once you have entered your sale and sub totaled then enter the cash amount that is being tendered first and complete the sale with the card amount tendered The below example MULTIPLE SALE Enter the Quantity press the multiply button enter the amount followed by the relevant Department PLU button The example below shows 2 items of 2 being sold into Department 7 QUICK TENDER KEYS You can use the quick tender keys to complete a sale instead of just pressing cash or manually entering your amount These
3. End User Guide Hospitality ci ee i Se es a Os i A i i i SX595 Feature Guide 199 Departments 20000 PLUs 58mm Thermal Receipt amp Journal Printers 40 clerk interrupt holds with auto store after pre set time limit PC link for easy programming and advanced sales reporting Low Level Stock Warning example for Steaks Tables and Covers Table Transfer Menu Windows allowing more keyboard space Menu Window Easy Price amp Name Change Modifiers allowing Half Pint and Double quantities Scroll through large orders Programmable Keyboard Layout Drawer Alarm with programmable timer Easy Price and Name Change Compulsory Cash Declaration Advanced Training Mode Management Control Please Note By amending program details using this user guide you automatically accept full responsibility for any changes you make to your system as a result of using the information contained in the guide Please ensure that any changes made to your system are carried out by a suitably qualified person who understands the implications of those changes It is always preferable that you talk to the reseller who supplied you as your terminal may have been configured specially for your needs Changes made by you may conflict with settings originally made by your supplier Specifications are subject to change without notice and whilst all efforts have been made to ensure the validity of these documents we accept no responsibility for any omissions or erro
4. ERROR Electronic journal memory error H NEAR E J memory capacity is nearly full 37 44 EJ FINL E J memory capacity is very nearly full ERR 45 EJ FULL E J memory is full 48 BIRTHDAY Input the customer s birthday 49 CAN T SELL Age Verification 52 CHK INVENT Check the inventory data 55 RJ COM APR l ERR Communication error of the receipt or journal printer 56 OP ERROR Operation error pira Exceeded items amount in registration Sale needs to be gt 2ND REPT jenderi TO RELEASE 101 NO n NUMBER Number entered is incorrect 102 CASH ar DECL Cash declaration is required 104 CA ID REQD Press the Clerk ID key 105 EN CLK ID Enter clerk ID number 106 NO PR JOURNAL No electronic journal data een Report canceled by power failure ot mn Failed to write logo data 152 LOGO LD ERR Failed to load logo data e DATA LD Failed to load the program data 164 WRONG TRP DATA Data in the file is corrupt 165 ERASING Internal flash memory is erasing 38 FAQ Till has no lights on display Ensure that till is running through a working power source and the power switch is in the correct position Receipt and or Journal is feeding but printing blank The till uses thermal paper so will only print on one side Ensure the paper has been installed the right way round The shiny side should be the side t
5. MENUS This will demonstrate a PLU sale Non Menu which will link to a Cooking Style Menu and then link to a Side Orders Menu Press the relevant Menu Window button e g This will then open a window listing the relevant cooking styles Scroll through this 33 list using the up amp down arrows When you have selected the required cooking style press the 1 to make your selection this will move to the next list of selection for side orders again use the up amp down arrows to scroll through the list of side orders once you have decided upon your choice select the relevant item by pressing the 1 to make Once you have selected all required products press menu exit to leave the menu 34 X Z REPORT FULL RPT READ AND RESET THE SALES INFORMATION The cash register is designed to maintain totals of all transaction data Transaction data is maintained in the memory of the cash register as long as the system is plugged in and or the battery back up system is in effect This data can be obtained in the X1 X2 Z1 or Z2 positions The reading for the Management Reports is the same whether it is taken in the X or Z positions The only difference is that the totals are reset to zero after a Z is taken X1 Position and X2 Position There are two types of report that can be taken in the X position X1 Commonly known as a mid day reading This prints an accumulation of transaction data an
6. 20 00 into Department 7 16 NO SALE The No Sale Key can be used to open the draw outside of a transaction Simply press the button and the draw will open and a ticket prints for confirmation that a No Sale has been actioned DISCOUNT You can discount an amount monetary or percentage from individual items or off the total sale value NOTE by default on our programs these are preset at 10 The below example shows a 10 sale being discounted 10 by the preset button The below example shows an item of 5 being discounted 10 by pressing the button 17 NOTE If the button does not have a preset discount then simply enter your required amount 10 10 before pressing the button The below example shows a transaction of 20 being discounted 1 by pressing the button 18 The below example shows a transaction of 2 being discounted 1 by pressing the button NOTE If the button does not have a preset discount then simply enter your required amount 100 1 before pressing the button NOTE A charge can also be added to items transactions This operates in the same manner as the procedures above only with the button 19 EASY PRICE NAME CHANGE PRICE CHANGE This button is used to change the prices of PLUs that are located on the keyboard Turn the key to V position on the control lock e Press PRICE CHANGE e Enter the
7. TaN BN WS ei Receipt Roll Lift up the printer cover from the back 2 Press the Receipt Release Button located under the protective flap above the keyboard 3 Remove the old till roll amp drop the new till roll into the holder with the paper feeding from underneath 4 Push the set plate down securing the paper in place 5 To feed the paper press the RF button on the keyboard Journal Roll Press the Journal Release Button located under the protective flap above the keyboard After removing the previous Journal drop the new till roll into the holder with the paper feeding from underneath 3 Feed enough paper in order to connect to the printer spool D gt o Nog Insert the end of the roll into the slit and wind the paper around the spool a couple of times Push the set plate down securing the paper in place Place the audit spool back into the cradle To tighten the slack on the paper press the JF Key on the keyboard Replace the printer cover Note As thermal paper is used you can only print on one side If you install it the wrong way round the heat sensitive side away from the print head it will not print Once the till is installed whenever the paper rolls require changing please press the Release Key to enable the till 10 PROGRAMMING LAYOUT This is the default programming layout which is always activated when the key is turned to the P position
8. buttons are marked 50 20 10 amp 5 The below example shows a sale of 7 99 in Department 4 and tendered using the 10 quick tender button RECEIPT ON OFF It is possible to switch the receipt print off and on by pressing the Receipt On Off button If you require a receipt after the sale has completed Press the 2 Receipt button When the receipt is off an LED indicator will be on the Display Please note If using Clerk Interrupt then sign on firstly before pressing the receipt button 14 CANCEL mee To cancel a transaction whilst in process press the Cancel Key at any point during the Sale The below example details a sale being canceled after three entries RETURN You can return an item sold outside of the original transaction by pressing the Return key entering the amount selecting the relevant Department PLU and using the Tender key The example below shows a Return of a sale of 5 99 into Department 3 15 VOID You can void an item outside of the original sale by turning the key to the V Position pressing the Void Key and entering the transaction as was sold The below example shows a Void on a transaction of 20 00 into Department 2 LAST ITEM VOID You can void the last item entered during a transaction by pressing the Error Correct Key The below example shows two items being entered and the last item voided using this function This will then void the last item
9. d is not reset to zero unless a Z1 report is taken Use this position to print periodic readings of transaction data during the course of the day The X1 Report can be taken simply by turning the Key to the X1 Position and pressing the FULL RPT X2 Commonly known as a mid week or mid month reading This prints an accumulation of transaction data and is not reset to zero unless a Z2 report is taken Use this position to print periodic reading of transaction data during the course of several days The X2 Report can be taken simply by turning the Key to the X2 Position and pressing the 35 FULL RPT Z1 Position and Z2 Position There are two types of reports that can be taken in the Z position Z1 Commonly known as an end of day reading This prints transaction data and resets all transaction totals to zero except the non resettable ground total NRGT The machine will however still accumulate totals in memory until a Z2 report is taken The Z1 Report can be taken by turning the Key to the Z1 Position and pressing FULL RPT Z2 Commonly known as a weekly or monthly reading This prints transaction data either on a weekly or monthly basis and resets all transaction totals to zero except the Non resettable ground total NRGT The Z2 Report can be taken simply by turning the Key to the Z2 Position and pressing FULL RPT NOTE If you do not have a pre pro
10. e The below example shows a Clerk Interrupt transaction Sign On with your relevant ID followed by the Clerk button e g Start a sale Next Clerk Sign s on and previous sale will automatically be stored under the previous Clerk 25 To retrieve the previous sale the original Clerk will need to sign back on They can either add to the transaction or end it using the relevant form of tender 26 TABLE The SX 595 has the ability to store items to a table within a hospitality environment The below example describes signing onto the till opening a table and entering items before storing the sale to a table Sign On Table No followed by the Table Start Store Key Enter your items Press the Table Start Store button to store the table To recall the Table enter the Table Number followed by the Table Start Store button 27 CLERK amp TABLE TRANSFER A Clerk Interrupt amount and items can be transferred to a Table One Table can also be merged with another table This function can be carried out using the Table Transfer button Procedure Transfer from Clerk 1 to Table 1 Press Clerk 1 Previous items have been entered Press Subtotal Enter the Table number to transfer and press Transfer The Table will automatically close after a successful transfer 28 DEPOSIT The SX 595 has a Deposit function If a customer would like to place a deposit this can be done by putting a nega
11. grammed Full Report button on your Keyboard then this report can also be taken by turning the Key to the relevant reporting position and pressing the Enter Key 3 times ENTER X 3 36 ERROR MESSAGES No ERROR MESSAGE DESCRIPTION 1 KEY OP ERR Wrong key operation 2 ENTRY OVER The exceeded number of digits was entered 3 ENTRY ERR Awrong button was inputted 4 MEMRY OVER Sales total amount has been exceeded 5 PLS CLERK Required to input clerk ID 7ENTERAMT Required to enter amount 8 ENT CVRS Required to enter the number of covers 11 NOT PROGMD Button has not been programmed 12 CLS DRAWER Till drawer open 13 INSERT CHK Reseat the paper 14 NEW ROLL New till roll to be installed 15 STOP RTE l RGSTR Finalisation on transaction required 16 PLS CASHIER Required to enter cashier e PI Pt Check the receipt or journal printer 24 NO SPT ma TND Split tendering is not allowed 25 OFF 5 SEC Turn off the power for 5 seconds 26 PRESS CLR Press the Clear key 27 PLS WAIT Please wait 28 MLT DEF Double definitions 31 PRS STTL Press the Subtotal key 34 PL LFT MNY Money in drawer has exceeded the preset amount 37 RJ TEMP Receipt or journal printer over heating SEAE Printer arms are not closed 40 CHK ECR Operation error Press clear amp check procedure 41 PRESS RLS Press the RLS key 42 EJ
12. he data prints on The till has power but will not respond Turn the control lock to the P2 position Turn the till off for 30 seconds When switching the till back on leave the control lock in the P2 position The Drawer clicks but does not open Ensure that the drawer is unlocked down the RF button Once the till displays PLEASE WAIT release the RF 39 GLOSSARY The following list describes the SX 595 s general terms and explanations for the functionality of the machine DEPARTMENT A department can be used for grouping purposes When a product is sold it will report under the heading of the designated department that the product is linked to e g Stationery Departments can also be placed on the keyboard for manual price entry Key in the amount and press the relevant Department key PLU PLU stands for Price Look Up These are the actual products that are sold on the cash registers e g Pen Pencil The PLU must be linked to a Department category to function HALO HALO stands for High Amount Lock Out This allows the user to program a limit for each PLU DEPT e g an amount of no more than 10 00 can be entered or sold for a designated product PRICE OVERIDE The Price Override feature allows the user to override the pre set price of a product After pressing the price override key enter the amount and sell the desired PLU CASH CHEQUE AND CARD After items have been registered a method of paymen
13. ion on the control lock Press PRICE CHANGE Press the desired Major Level key Press the desired Modifier key i e Half e Enter the new price and press the item button The new price has now been set Repeat the above until all products have been changed Press Price Change again to finalise all the changes PRICE CHANGE Menu Windows Turn the key to the P1 position on the control lock Enter the Dept Number that is used for the Menu Window 23 Press Menu Price see default keyboard layout The first product that is part of the Menu Window is automatically displayed Simply type in the new price and press Enter Alternatively press Enter to jump to the next product in the Menu NOTE The Name Change system works in the same way for all of the above examples 24 CLERK INTERRUPT The SX 595 can have a maximum of 40 Clerk interrupts This allows users to interrupt each other in a busy environment Sales can be stored against each clerk When the previous clerk signs back on to the till their sale is recalled If the arrow keys are pressed it is possible to view the items that have been entered by the clerk Clerk Interrupts can print fully itemised receipts even if they have previously been stored Balances and items can also be transferred to tables It is also possible to set an auto store time out setting if the SX690 is left unattended for a designated period of tim
14. new price and press the item button The new price has now been set e Repeat the above until all desired products have been completed e Press PRICE CHANGE again to finish entering price changes NAME CHANGE This button is used to change the names of PLUs that are located on the keyboard Turn the key to V position on the control lock e Press NAME CHANGE 20 e Enter the new using the alpha text buttons e Press the 00 button e Press the desired product e Repeat the above until all items have been changed e Press NAME CHANGE again to finish making name changes A list of changed items will be printed on the receipt roll PRICE CHANGE Major Levels Turn the key to the V position on the control lock Press PRICE CHANGE Press the Major Level key 21 Enter the new price and press the item button The new price has now been set Repeat the above until all products have been changed Press Price Change again to finalise all the changes PRICE CHANGE Modifiers Turn the key to the V position on the control lock Press PRICE CHANGE Press the Modifier key i e Half Enter the new price and press the item button The new price has now been set Repeat until all products have been changed Press Price Change again to finalise all the changes 22 PRICE CHANGE Modifiers on Major Levels Turn the key to the V posit
15. on the keyboard and up to 30 PLUs that are linked to it will automatically be linked to the Menu These are called DEPT Menus The following examples demonstrate how to set up 2 types of menu systems USEFUL KEYS FOR MENU NAVIGATION 1 Menu Adds a quantity of 1 to the Item in the Menu 1 Menu Reduces a quantity of 1 to the item in the Menu Menu Cancel Cancels the registration of the current Menu Menu Exit Exits the Menu and Registers the selected items Arrow Keys Used to Scroll through the Menu Options To select a product you can simply press the 1 key Anumber will be displayed against the product to show the quantity selected to date The 1 key can be used to reduce this counter by 1 The product s will not be sold until the Exit Menu key is pressed EXAMPLE 1 HOT DRINKS MENU This will demonstrate a one button Menu which will display several Coffees The user can scroll through the menu using the arrow keys Press the relevant Menu Window button e g HOT DRINKS MENU 32 This will then open a window listing the relevant products within the menu Scroll through this list using the up amp down arrows You can select any item you wish using each time you press the 1 button it will sell the item you have chosen If you want to deduct one of the items simply press Once you have selected all required products and wish to leave the menu press EXAMPLE 2 STEAK amp COOKING STYLES SIDE ORDER
16. playing the current time on the display FC The FC key is used for tendering in a foreign currency for example the Euro For further information to setting up this feature see page 27 RA The RA key is the function for Received on Account An amount that is entered into the RA key as cash will increase the cash in drawer A popular use for this function would be to pay in a float Enter Amount Press RA Press Cash PO The PO key is the function for Paid Out An amount that is entered into the PO key as cash will decrease the Cash in drawer A popular use for this function is a Float out system Example Enter Amount Press PO Press Cash CANCEL The Cancel key is used to cancel the whole current transaction All items within the transaction will be voided automatically Press Cancel at any point during the current transaction 42 EC The Error Correct key will void the last item that was registered Simply press the EC key to void the last item VOID The Void key is used for voiding any item in the current transaction Press Void 1 00 DPT 1 or Press Void Press Scan PLU RETURN The Return key is used for voiding any item that was registered ina previous transaction Press Return 1 00 DPT 1 or Press Return Press Scan PLU DISCOUNT Key The key is used to discount a whole amount from a transaction total For example a 50p Coupon Simply enter the amount to be disco
17. rs contained in them INDEX Power Switch Rear Display Cash Drawer Key Lock Paper Rolls Programming Layout Date amp Time Basic Sale Split Payment Multiple Sale Quick Tender Keys Receipt On Off Cancel Return Void Last Item Void No Sale Discount Easy Price amp Name Change Clerk Interrupt Table Deposit Modifiers Major Levels Menu Windows X Z Report Error Messages F A Q Glossary CON O O1 9 10 12 13 14 15 16 i719 20 24 25 26 Py Beard 29 30 31 90 94 35 36 a7 26 39 40 43 GETTING STARTED The Main Power Switch The main power switch is located on the right hand side of the SX 595 The switch must be in the ON position before the ECR is operational GETTING STARTED The Display The customer display screen can be lifted and rotated for the best viewing angle By programmable option the control lock position can be temporarily displayed and a warning tone sounded each time the key position is changed GETTING STARTED The Cash Drawer A delay can be set so that if the drawer is left open for more than a designated number of seconds an alarm will sound It is possible to program the ECR so that it cannot be used for transactions when the drawer is open Whenever the ECR is not in use i e at night the control lock should be turned to the L position and the cash drawer emptied amp left open to avoid damage in the event of a break in
18. t can be selected The amount of money given by the customer can be entered and the change given will be displayed 40 The totals report as cash in drawer cheque in drawer and card in drawer These will all add up to the net total when a report is taken CLERK ID Each user Clerk can have their own unique password for operating the Cash register This is useful for security and for reporting purposes The Clerk ID key can also be used to toggle the receipt on and off For further information on programming of this feature see page 14 CLERK HOLD This will allow a clerk to hold their sale in the ECR while another Clerk carries out a transaction Example Sign on the Clerk register some items and press the Hold key The sale is stored in the cash register and the Display will show which clerks have outstanding sales There are a maximum of 40 clerk holds on the Cash register ST The key is the function for No Sale This will open the drawer The ST key is the function for Sub Total After registration of a few products the Sub total key when pressed will display the total amount due and print on the receipt TOTAL The total key is used to display the total amount due including any add on taxes The Total key is also used for printing a receipt after sale 41 X TIME The X Time key is used for multiplication 2 X TIME 1 00 DPT 1 would register a sale of 2 00 in Dept 1 The key is also used for dis
19. tive balance onto the system The example below shows a Clerk signing on using their ID button opening a table entering 50 followed by the Deposit button and Table Start Store to store the Deposit to the table This would result in a negative balance of 50 29 MODIFIERS HALF DOUBLE Modifiers are used to change the price and quantity of a product For example Halves Doubles and Glasses This saves product space on the keyboard The example below shows a Fosters being sold as a Half Unit using the relevant Modifier button and tendered using the 5 quick tender key Sign On If Required 30 MAJOR LEVELS Major levels are used to shift a range of products to another range For example Product 1 can be shifted to Product 101 The main advantage is that a different pricing structure can be implemented taxes applied and reporting viewed Unlike Normal product shifts Major Shifts can report fully on each Level The example below shows a Cocktail being sold as Happy Hour pricing using the relevant Major Shift button and tendered using the 5 quick tender key Sign On If Required 31 MENU WINDOWS HOT DRINKS MENU The SX595 has a simple Menu Window system allowing the user to press one button and select a product from a multiple list of items for example a Hot Drinks menu Menus can also be used to link one product to another for example Steaks and cooking styles A department key is programmed
20. unted and press the key The user can pre set the key if required Discounts The key is used to discount a percentage from either a single item or a sub total of multiple items The user can pre set the key if required The key is used to add a percentage to either a single item or a sub total of multiple items The user can pre set the key if required 43
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