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Bria User Guide

1. Sofiphore Wew Contacts Help kids Available ar e e 5 maa amp pr et Incoming call Kokila Perera Softphone 2766 FB Decline Click If you ar on another call that first Or click Forward a call entry field Or click There will be a busy signal The call is automatically put on hold You are appears Enter the name or number to call may be directed to voicemail if you now talking to the new caller forward to and click Forward Now have this service 11 Auto Answer Turn Auto Answer on or off Auto answer is initially configured to auto answer after one ring and to send only your audio when the call is established To change this configuration choose Softphone gt Preferences gt Call Automation Bria 3 Joseph Santos Softphone View Contacts Available F les ae BLE Auto answer is automatically turned off when you shut down We cy ae ell Auto Answer Enter name or number w Call Hide my Number Tum Letters to Numbers lt gt COUNTERPATH Call Using my Deskphone Regency 5000 Bria User Guide Docx V1 00 0001 sJeCeN U 5008 12 Handling and Established Call Place another call Audio Controls Voicemail The current call is automatically See page 24 put on hold See page 14 for more Speakerphone Speaker control microphone information control and mute Bria3 Joseph Santos OG Sofiphone View Contacts Actions Help p KS On the phone F
2. REGENCY 5006 Bria User Guide Ayana Davis Bra 3 Ariel Hewani Sofiphone View Contacts CE On the phone sea Enter name or number Call established p A 1 Ayana Davis video 7 Sofiphone 1345 A Hold f be 4 ik ES Contacls Favorites History ww Work 133 Sending your video Ayana Davis On the phone J Margret Lee j Jack Shepard Idle Dean Winchester On the phone 2 Anna May Wong go AN COUNTERPATH Regency 5000 Bria User Guide Docx V1 00 0001 Contents L OOU RO JE EEE 3 2 Telephone Features css cniccansncumceveratievedassntsiatnenienadaatinaidiaeenciewnbseanenideaenterexsinesicadarvennidiandentianeecsabaandneest 3 M WV rar nay EE E E E A E E E E A AEE 4 A Codecs 0 2 9 01 eA E een ee OAA EESE E AEE EEE ee 4 5 The Onscreen Softphone rasrnnnnnnnrrnnnnnnrrnnnnnnrnnnnnerrnnnnnerrnnnnnennnnnnssnnnnnssnennnnnssennnnesnnnnnssnnnnunesnnnnnssnenneeee 5 ov TINN 6 7 BV 6 S MAKNE Oe EE EE ee ner 7 9 Placing another Call eesssosesssesssenssseessressrerssrrssrressrressressreessrrosressseeessrrosreesrersstroserrosseesereoseerseeesreereseeo 8 10 Answering an Incoming Call EEE 9 11 NN 9 12 Handling and Established Call rasornnanornnnnnrnnnnnrnnnnrrnnnnrrnnnnernnnnernnnnernnnnsennnnnevnnnnsvnnnnsvnnnnsnnnnnssesnneee 10 13 Endine Gr EEE EEE 10 14 He dt ES DE DE 11 de Tv nekanden dte 11 b Announced ER GEK 12 15 Conference Calls after Announced Transfer ss
3. Ey ae v Enter name or number F Call mm Call established 00 00 17 Add as Contact p04555077T dh Add the current caller as a contact See Adding a Contact Using an Existing Address on page 44 gt os Transfer Video Conference Calls See page 17 See page 19 See page 21 Instant Message See page 29page 21 Record the Call Record the call as a WAV file audio only or an AVI file audio and video 13 Ending a Call Click the red end call button on the Call panel the call can be active or on hold The call panel closes after a few seconds Regency 5000 Bria User Guide Docx V1 00 0001 10 14 Transferring a Call a Blind Transfer Click the Transfer button Bria 3 Joseph Santos a x Sofiphone Wew iGontacts Actions Help B On the phone F SEE E v Enter name or number 00 00 04 ita Santos ofiphone 1440 44N gt COUNTERPATH The call is put on hold and a call entry field appears Call on hold 00 02 30 Rita antos Softphone 1440 If the button does not show Transfer now click the down arrow and select Transfer now You can also permanently change the option that appears on the Type a name or number or drag a contact button see page 66 into the field Then click Transfer Now Transfer calling 2500 00 00 18 ___ Rita Santos The call may end immediately Or it may show calling In this case do not hang up imme
4. after Announced Transfer a Starting a Conference Call i From the Dashboard Sofiphone View Contacts Actions Help Available F Eg qire 3 okila Perera Softphone Enter the number or address by typing e Or drag a contact or history item e Or select from the redial list Audio Call Video Call Start Conference Call Send Instant Message Then choose Start Conference Call ii From an Existing Call From One Established Call rer 0D 00 11 Kokila Perera Sofiphone 2766 S d sa Send Instant Message Start Call Recording From Two Established Calls Bria 3 Joseph Santos Sofiphone View Contacts Help os On the phone aaa GE ve EE gt GE Fv a Enter name or number Call Call on hold 00 01 36 Call established 00 00 05 Rita Santos Softphone 1440 Ho Invite to Conference Call q Merge Calls Send Instant Message Start Call Recording Regency 5000 Bria User Guide Docx V1 00 0001 13 b Managing the Conference Bria 3 Joseph Santos Softphone OG View Contacts Help On the phone F 9 J E M v Enter name or number v I cat gt Conference call 3 participants 00 01 17 Rita Santos Separate Send Instant Message End Call z En Mute When you mute during a video call you may also want to click Stop Video to stop the video feed Participant menu Invite
5. to Conference Call COUNTERPATH Conference call entry field Regency 5000 Bria User Guide Docx 14 Conference menu V1 00 0001 16 Star Codes Automatic Callback Deactivation Call Forwarding Always To Voice Mail Activation Call Forwarding Always To Voice Mail Deactivation Call Forwarding Busy To Voice Mail Activation Call Forwarding Busy To Voice Mail Deactivation Call Forwarding No Answer Activation Call Forwarding No Answer Deactivation Call Forwarding No Answer To Voice Mail Activation Call Forwarding No Answer To Voice Mail Deactivation Call Forwarding Not Reachable Activation Call Forwarding Not Reachable Deactivation Calling Line ID Delivery Blocking per Call Calling Line ID Delivery per Call Call Return Call Waiting Persistent Activation Call Waiting Persistent Deactivation Cancel Call Waiting Clear Voice Message Waiting Indicator Customer Originated Trace Directed Call Pickup Directed Call Pickup with Barge in Direct Voice Mail Transfer Last Number Redial Per Call Account Code Push to Talk Regency 5000 Bria User Guide Docx 15 21 21 40 40 92 93 41 41 94 95 67 65 69 43 43 70 99 57 97 33 55 66 71 50 V1 00 0001
6. Double click a History tab Double click an entry An audio call is previous call placed Dialing Dialpad If the dialpad is not visible click the Show Hide dialpad button Click the numbers on the dialpad to enter the phone number Click the Call button or press Enter Regency 5000 Bria User Guide Docx V1 00 0001 9 Placing another Call 3eCeN DOG u You can make multiple calls dependents on the Regency 5000 Service Assigned Place the call in the Bria 3 Joseph Santos usual way Softphone On the phone F HE a an I Existing call is automatically put on hold Call on hold Kokila Perera New outgoing call Calling Rita Santos Softphone 1440 44N gt COUNTERPATH Switch between the different calls by clicking Resume on the desired call panel That call becomes the active call and all other calls are put on hold Regency 5000 Bria User Guide Docx View Contacts Help Bria 3 Joseph Santos OP Sofiphone Wiew Contacts Help 2 On the phone F aaa i wes al e 223 WE v r nn Enter name or number F Call Call on hold 00 07 02 End Kokila Perera Call established 00 00 02 Rita Santos Softphone 1440 Hod Bp V1 00 0001 8 10 Answering an Incoming Call Bria must be running to answer incoming calls It can be running in the system tray The new call appears in its own call panel In addition the Call Alert box appears
7. diately if the other person does not answer the call will come back to you Transfer succeeded ar 00 00 71 1 Rita Santos Regency 5000 Bria User Guide Docx V1 00 0001 11 b Announced Transfer You can first speak to the target the person you are transferring the call to then click transfer Now to complete the transfer Click the Transfer button 00 00 42 The call is put on hold and a call entry field appears Call on hold 00 01 20 Rita antos Softphone 1440 If the button does not show Call first click the down arrow and select Transfer now You can also Call First Legg permanently change the option that appears on the Em button see page 66 Type a name or number or drag a contact into the field Then click Call First Call on hold 00 01 43 Rita Santos Softphone 1440 You can hang up the second call and return to Resume the first call Bria phones the new person Callina Kokila Perera Sofiphone 2766 Call on hold 00 02 07 Rita Santos Softphone 1440 Resume Call established Kokila Perera Softphone 2766 When the other person answers the Transfer Now button is enabled When you are ready click Transfer Now Or if the other person does not want to take the The call panel closes call click Cancel and return to the first call Regency 5000 Bria User Guide Docx V1 00 0001 12 TECE DO 15 Conference Calls
8. ia User Guide Docx V1 00 0001 5 The Onscreen Softphone Bria Show hide resources such as contacts favorites and modules such as chat rooms and workgroup Change layout of contact list and import contacts Close to system tray This icon does not shut down Bria Minimize to system tray Bria menu See below Softphone View Available Y ontacts Help Toolbar See E below 222 gt ie See page 11 ta Zfor 3 on Ala 5 mno 6 pars 7 nav 8 vore 9 JEE w Contacts Favorites History gt F amp w Family 0 w Friends 9 To create this compact view from the main menu choose View and hide all resources Then hide the dialpad in the toolbar gt COUNTERPATH Bria 3 Joseph Santos EM Softphone View Contacts Help Available 7 v 222 TE 233 t v Voice messages by NY COUNTERPATH i Regency 5000 Bria User Guide Docx Bria for Broadworks gt COUNTERPATH V1 00 0001 TMmesdadtonse eetures On Bra for BrosdWorts REGENCY 5006 6 The Bria Menu e Preferences These settings control the way that you work with Bria e Exit To shut down Bria You can also exit by pressing Ctrl Q e View Changes Bria display Preferences a Contacts Allows you to populate personal speed dials on Bria for BroadWorks Allows you to look up contact
9. icssaivecsaiesarannvencaccsneesarnsens veciseaVeenneenvaleeiannsaventinecanaivvers 13 a Starting a Conference 0 RENEE 13 i From the Dashboard EEE 13 i FORENT 13 b Managing the Oe g 1 2 a 9 S lt a ae EES EA AES 14 16 SeSe SSRS EEE 15 Regency 5000 Bria User Guide Docx V1 00 0001 1 Introduction e After install select options to remember Username and Password e There are two versions of Bria Regular Softphone Bria and Bria for Broadworks which exposes Regency 5000 Services to the user Host Device Platform App Available from Bria for Broadworks Regency 5000 C gt 2 Telephone Features Standard Features Additional Bria for BroadWorks Features Speakerphone if speaker phone is supported on BroadWorks Anywhere device Supports multiple calls based on the Regency Remote Office 5000 Package Redial and Hold Simultaneous Ring Call history list of received missed and dialed Call Forward Always calls Contact list Call Forward Busy Call transfer Call Forward No Answer Auto answer for use with Unity Broadsoft Group Directory Contacts Mute Regency 5000 Bria User Guide Docx V1 00 0001 REGENCY 5006 3 Video e Video calling with optional Bria Video license e Compatible with other Bria soft phones Yealink and Polycom video phone 4 Codecs Supported Audio Codecs Supported Video Codecs Supported e G 29 e H 263 e G 11 e H 264 e G722 HD Voice Regency 5000 Br
10. s in the Corporate Directory b Actions Lists the actions that you can perform depending on the current state of Bria For example if a contact is selected it lists all the actions that can be performed on that contact c Help Provides access to various service related features 7 Bria Call Control Interface The toolbar has various buttons including missed calls indicator Hover over each button for a description ET SKE de v Regency 5000 Bria User Guide Docx V1 00 0001 8 Making a Call Making the call as described in the table below The outgoing call opens in its own call panel below any other existing call panels You will hear a ringing tone while Bria attempts to make a connection Dialpad or Enter the phone number in the call entry computer field using the dialpad or the computer keyboard keyboard To turn letters to numbers If entering a softphone address you can enter the entire address 6045551212 domainA com or just the number 6045551212 As you type a suggestion for completing the entry may appear Choose the suggestion or keep typing Click the Call button or press Enter Drag and drop Contacts or Drag a contact from History or Contacts into contact or History tab the Call Entry Field previous Call Single click a Contacts tab Hover over the right side of the contact to contact reveal the click to call button Click to place a call using the primary phone number for this contact

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