SNOM 320 USER GUIDE TABLE OF CONTENTS
Contents
1. Transfer to Voicemail During a call press the transfer key e to put the connected party on hold and then press 8 dial the extension number to which the call is to be directly transferred to the voicemail As soon as you press Le the Snom 320 will transfer the held party to that number hang up Consultation Transfer During a call in progress put the connected party on hold by pressing the hold key Chow While the call is on hold you can establish a second call by dialing the desired number and pressing When the second call is established you can consult the second party e g to announce the call You can connect the two parties by pressing and then place the handset on the hook Call Parking During a call in progress put the connected party on hold by pressing the line key Tm press 85 You will hear a message informing you that the call has been parked Pick up Parked Call Dial 86 If more than one call parked system will select which call to pick up Pick up Specific Parked Call Dial 86 and the park orbit number The extension number of the user that parked the call Call Pick Up To answer a call ringing at another extension Press 87 or press the Pick Up soft key if configured Conference If the phone is connected with two calls one on hold and one active you i Fan r can connect all three phones in a conference by pressing emva or By pressing CA again the con2. SPITFIRE SNOM 320 USER GUIDE TABLE OF CONTENTS Qa UU Keypad Dialling a phone number Incoming calls Accepting a call Denying Blocking a call Hold and Resume Transfer Direct Transfer Transfer to Voicemail Consultation transfer Call Pick Up Picked up parked call Pick up specific call Conference Mute Un mute Do Not Disturb DND Mode Adjusting volume Handset Hands free Head set Call Diversion All calls 10 When busy 10 When unanswered 10 Phone Book 10 Adding an entry 10 Editing an entry 11 Call Logs 11 Voicemail 11 amp 12 Locking the Keypad 12 Call Intrusion 13 O O OONNNNNDODAOHOUUNH HBN Keypad The numeric keypad with the keys O to 9 and and can be used as follows e Entry of digits only e g when dialing a phone number e Typing in letters and digits by pressing the keys repeatedly similar to a mobile phone etc Use the SETTINGS key to call up the menu To cancel actions or input use the CANCEL key The ENTER key confirms actions selections and entries For navigation use the large round navigation key in the middle The four keys located below the display are context sensitive function keys Calls up Registration lists Calls up Call History Lists Calls up Phone Directory Speed Dial Prompt The twelve keys on the right with LEDs CH JO next to them are the programmable function keys onto which different functionalities can be mapped By default t
3. Phone book The Snom 320 contains an internal phone book that can be accessed from the phone s idle state by pressing or the DIR function key Adding an entry Press or the DIR function key Select lt New Item gt using the navigation button and press Edit Enter the name and phone number and confirm each item by pressing v The title of the window indicates which input is expected Pressing X aborts the addition of a new entry Up to 100 entries can be placed in the phone book Key mapping rs ona Change the input mode Cao feme oo O Confirm the entry Fa H x Cancel the entry 10 Editing an entry Press or the DIR function key Select the entry using the navigation button and press Edit Confirm each item by pressing v l The title of the window MOALA which input is expected Press Ix to confirm the data press X1 to abort the editing Deleting an entry Press or the DIR function key Select the entry using the navigation button and press Edit Press Clear Accessing Call Logs Press the feature key Select a list using the menu key gt Press Setting up your Voicemail Press 97 If it is the 1 time you are accessing your mailbox you will be prompted to record your name Follow the prompts You will be directed to the Main Menu of your mailbox Select Option 1 to listen to your messages Select Option 2 to change your access code and press to Save Select Option 3 to r
4. ecord your name and press to Save Select Option 4 to record your personal greeting and press to save When messages are left in your mail box the message waiting indicator lamp will flash and the right soft key will show 1 4 To access your messages press E button or the softkey 11 While listening to voicemail messages Dial 1 to rewind the message Dial 2 to stop play back Dial 3 to fast forward Dial 4 to repeat the message Dial 5 to hear the message details Dial 6 to send the message to another mailbox Dial 7 to delete the message Dial 8 to return the call if caller withheld their number this will not work Dial 9 to save the message Locking the keypad The keypad on a Snom handset can be locked by pressing and holding the a A button until the k symbol is displayed on the screen M To unlock the keypad press and hold the button until the ih symbol disappears If a PIN has been added the keypad is locked in the same manner as above a A To unlock the keypad press the button until the display prompts for the pin Enter the pin number and press the button Note Pin numbers must be configured by the system administrator 12 Call intrusion Note Permission must be assigned by the system administrator in order to use this feature The call intrusion features enables an extension to listen in to another extensions conversation provided they have been assigned permiss
5. ference is disconnected and the calls are all put on hold To re connect the conference press the Hold Chow button or a line key Ci to return to one of the calls then press CA again Mute Un mute Ca To mute the microphone during a call press tu or the function key m Press L or the function key to enable the microphone again DND Mode on off The DND functionality is available in the Snom menu DND is short for Do Not Disturb If this mode is activated with Co incoming calls will no longer come through to the phone and you will be completely undisturbed by the phone If there is a mailbox set up for you the call is redirected to it When DND is activated DND active is displayed in the idle screen Adjusting the volume In idle state or while making a call you can use the keys to increase or lower the volume of the audio device casing speaker handset headset you are currently using Reduce the volume in steps Increase the volume in steps Sets the volume and retums to idle state Returns to idle state without setting the volume Handset Handsfree Headset The Snom 320 supports calls made using the handset or the handsfree Capability During a call it is possible to switch between the two modes by pressing the Speaker key When a headset is connected and the audio output is set to headset by pressing Gu the Snom 320 will treat the headset as the output device fo
6. hese are used to present incoming calls on the handset Changing the functionality is done via a web browser please see manual on CD provided Additionally the following keys are available om Mute microphone on off D casing speaker on off Adjust volume lower higher G5 a a XML Add on planned Establish 3 party conference Do not disturb mode on off Put call on hold resume call Call transfer Record a call with server support only Connect to Mailbox LED for MWI Message waiting indication BS HraitrTira UNAM car l wi Ne XY7 lt Dialing a phone number Telephone numbers are dialed on the numeric keypad Enter Number Dial the extension telephone number and press the button If the user has not pressed any keys for several seconds the phone will remind the user to press lX in order to start the call Incoming call When your Snom 320 is called the call will be presented on one of the free Line Keys _ on the right Accepting a call Picking up the handset or pressing Y will accept the call The Snom 320 is now in a call Hold Resume call Transfer call Key mapping Handsfree mode on off Mute Unmute the microphone Change the volume Denying blocking a call When the Snom 320 signals an incoming call you have the option to k x deny the call by pressing or To add a caller to the black list dial 92 To allow a caller on the black lis
7. ion to do SO There are three modes 1 Call Barge In Is this mode a tone will be played to both parties to indicate that someone has barged into the conversation Both parties will be able to hear the user that has barged in 2 Call Tech Mode In this mode only the extension on the PBX is made aware that someone has barged into the conversation The user joining the call can speak to the extension user with out the 3 party being aware 3 Listen In Mode Neither party in the conversation is aware that another user Is listening and neither party can hear the user that has barged In To Barge into another extensions call dial 81 extension number and press L To Barge in using Tech Mode dial 82 extension number and press To Barge in using Listen In Mode dial 83 extension number and press r 13
8. r calls When a connected headset is the default setting for speaking on the phone which will for example normally be the case in a call center kn v environment the key is used to accept incoming calls Key mapping Switch to handsfree mode and back Switch to headset mode and back Accept incoming calls in headset mode Return phone to idle state Call Diversion All kinds of call diversions can be set changed and deactivated in the menu item Call Forwarding Press Z select Call Forwarding and to access it Short cut press 7 press Call Forward Event Use this sub menu to select the type of Forwarding or turn it off Never switches all forwarding off Always Forwards all calls to destination number When Busy Forwards calls when you are busy on the phone On Time Out Forwards calls after time set in Call Forward Time Call Forward Time Use this sub menu to select the time the system should wait before forwarding call when When Busy is selected as forwarding event Always Target Use this sub menu to enter the destination to forward all calls Busy Target Use this sub menu to enter the destination to forward calls when busy Timeout Target Use this sub menu to enter the destination to forward calls after timeout If no forwarding is set call will forward to the extensions voicemail if not answered When a call divert is active the display will show a CFwd
9. t to call you dial 91 When you place a caller on the black list if they call your direct dial number the system will answer the call and ask them to record their name They will then be placed on hold system rings your extension The system will play back the recorded name and you can choose to answer or reject the call Hold and resume When a call is in progress pressing puts the call on hold i e neither party can hear the other Lelils on Hold 444 Pressing again will resume the call While a call is on hold you can establish another call by dialing the desired number When more than one call is on hold the following window appears alls of Hola 4r4 Select the party you wish to talk to with the navigation w button Press to be connected Key mapping Terminate the call being held Resume the call being held Can be used to initiate another call Handsfree mode on off Headset on off Transfer Direct Transfer During a call press the transfer key to put the connected party on hold and then dial the number to which the call is to be directly transferred As soon as you press A the Snom 320 will transfer the held party to that number Key mapping Move the cursor to the left Move the cursor to the right Delete the character to the left of the cursor Change input mode to capital letters Change input mode to small letters Change input mode to numbers Transfer the call Abort the transfer
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